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Vorteilscode

Best Western Plus Hotel Edison Inn, Garner

4.5/5  - basé sur 279 notations.
1595 Mechanical Boulevard, 27529-2536, Garner, United States - Karte ansehen
Best Western Plus Edison Inn - Außenansicht des Hotels Das Best Western Plus Edison Inn ist ideal in Garner Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Willkommen im Best Western Plus Edison Inn!Hotels in der Nähe der NC State University sind ideal für einen Besuch von Studierenden, Dozenten oder Mitarbeitern, und unser Hotel in Garner vereint ein großartiges Preis-Leistungs-Verhältnis mit einer perfekten Lage. Wenn Sie ein Hotel mit erstklassigem Service nahe der Innenstadt von Raleigh suchen, dann ist unser Hotel in Garner das Richtige für Sie. Die Innenstadt von Raleigh und eine Ausbildungseinrichtung der Highway Patrol liegen ganz in der Nähe. In der Umgebung des Hotels befinden sich fantastische Restaurants. Mitarbeiter der der Autobahnpolizei von North Carolina genießen die günstige Lage und die geräumigen Zimmer während ihrer Ausbildung. Hotels in der Nähe von Alltel Pavilion bieten den Charme und die Gastlichkeit der Südstaaten. Raleigh Amphitheater, ortsansässige Unternehmen, Wake Technical Community College und das Gelände der North Carolina State Fair liegen nicht weit von unserem Hotel in Garner entfernt. Während Ihres Aufenthalts gehören Sie bei uns zur Familie und können sich auf erstklassigen Service und eine hochwertige Ausstattung freuen. Luxusbettzeug erwartet Sie in Ihrem schön eingerichteten Zimmer, und jeder Mitarbeiter ist bestrebt, Ihnen einen angenehmen Aufenthalt zu bereiten. Einige Gäste unseres Hotels in Garner besuchen auch eine Veranstaltung im RBC Center. Andere Reisende bringt ein Geschäftstermin im Progress Energy Center, bei Research Triangle Park® oder der First Citizens Bank® in die Stadt. Wenn Sie beruflich in der Gegend zu tun haben, benötigen Sie viel Platz und ein ruhiges Ambiente, um alle Geschäftsaufgaben zu erledigen. Jedes unserer Zimmer ist schön eingerichtet und bietet Gästen eine verdiente Ruhe. In unserem Hotel in Garner stehen die Bedürfnisse unserer Gäste an erster Stelle. Aus diesem Grunde wurde eine Lage mit guter Anbindung gewählt, und wir beschäftigen nur die besten Kräfte der Hotelleriebranche. Von Ankunft bis Abfahrt können sich Sie darauf verlassen, dass wir Ihnen den Service bieten, den Sie von Best Western erwarten. Reservieren Sie Ihren Aufenthalt im Best Western Plus Edison Inn, und nutzen Sie eine unschlagbare Ausstattung!Wir bitten um Ihr Verständnis für die Arbeiten auf unserem Parkplatz. Wir erweitern unser Hotel momentan um ein zweites Gebäude, um Gästen in Zukunft einen noch besseren Aufenthalt bieten zu können.

Best Western Plus

Hotel Edison Inn

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 279 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
168
Sehr gut
75
Befriedigend
25
Mangelhaft
5
Ungenügend
6
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
19
Alleinreisende Alleinreisende
29
Familie Familie
81
Geschäftlich Geschäftlich
52
Geschäfts-<br>reisende Geschäfts-
reisende
85
Geschäftsleute Geschäftsleute
52
Geschäftsreisende Geschäftsreisende
64
Paare Paare
62
Reisen mit Freunden Reisen mit Freunden
15
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"BW in Garner"

1
05/11/2018

Great facility with help positive atttitude and more importantly serious there to help. Very clean facility along with very nice breakfast. Room was very comfortable and well layout for comfortable. Everything in room was clean and room had a nice freshness not experienced at other facilities.

LatoyaM95, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear NorthStar17280413554, Thank you for sharing your lovely feedback about your recent experience at Best Western Plus Edison Inn. We strive to offer a great experience, so we were delighted to read that you enjoyed your accommodations and breakfast. Our staff is a huge part of what makes a stay with us special. Thank you for your kind words and we hope to see you again. Sincerely, Latoya Manuel Assistant General Manager

"Good room at a fair price"

4
02/10/2018

This was our first stay at this location. Check in was quick and the lady who welcomed us was very friendly.She made us feel like valued guests. Our room was spacious and well appointed. The mattress was a little firmer than what we like but we slept okay. We wish that hotels would give guests a choice of firmer and softer mattresses to choose from. Not everyone likes a hard mattress. The sink was slow to drain and there was some mildew on the shower ceiling, but the room was clean. Breakfast included scrambled eggs and sausage links as well as cheese sauce and biscuits and gravy. Make your own waffles had strawberry and spiced apple toppings available as well as syrup. Bagels, donuts, fresh fruit, yogurt, cereals,etc. were also included. We stayed 3 nights and these items were available each morning. Check out was quick and the clerk was friendly and wished us a safe trip. We will probably stay here again when we come to town to visit our family.

LatoyaM95, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Vegascouple90, Thank you for your lovely recount of your experience at the Best Western Edison Inn. We are proud to read that our staff made you feel welcomed.. It is wonderful to read that they exceeded your expectations. Also we so pleased that you enjoyed our breakfast. It is disappointing that our mattress did meet your standards. We take all feedback seriously, and appreciate you sharing your experience. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great stay!"

5
02/10/2018

We stayed here while visiting family. The room was large with a king-size bed. The bed was comfortable, the staff was great. The maid made our room spotless every day. The breakfast lady kept the food filled & it was good. Nice way to start the day. Special shout-outs to Judy & Christina. Judy helped our friend by getting her a room for the night, was always ready with a smile & hello. Christina saved us cookies every night and was also always ready with a smile & hello. These two made our stay feel like we were staying with family. Thanks so much!

LatoyaM95, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Cindy S, Thank you for sharing your wonderful feedback on our property. We are so pleased that you enjoyed your accommodations. We are appreciative that you chose to spend your time with us. We strive to provide great customer service and your feedback is important to us. Your comments about our staff are so appreciated. Thank you again, and we look forward to your next return visit. Sincerely, Latoya Manuel Assistant General Manager

"Awesome Staff"

5
04/09/2018

Latoya, Sandra, Christina have AMAZING customer service skills. They checked in/out customers in a timely manner and are available to assist customers with any needs they may have. We look forward to staying here every time we are in Raleigh. Thank you ladies :)

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Dmt5398, Thank you for your wonderful review on our property. We are always striving to exceed our customer expectation and give personal service to our guests. I am glad that our staff was accommodating. We appreciate your kind words and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great place and Great cusomer service"

5
11/08/2018

Check in was great and Ms. Judy and Ms. Brenda went above and beyond my expectations during our stay. Were familiar with the area and provided us with some restaurants and other places to go while we were here.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Karen J, Thank you for your positive comments regarding your stay at Best Western Plus Edison Inn. Our team pride ourselves on offering great customer service. It is great to read that we exceeded your expectations. Ms. Judy and Ms. Brenda enjoyed reading your compliments. We hope to welcome you back soon! Sincerely, Latoya Manuel Assistant General Manager

"Conference"

4
08/08/2018

Great staff and very helpful. Would definitely stay again. Clean rooms and comfortable bed. Great place for the price. The front desk staff went out of her way to accommodate me and my colleague. Thank you so much for the great stay.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Donna C, Thank you for sharing your feedback about your experience at the Best Western Plus Edison Inn. We are so delighted to read your wonderful comments. I am so pleased that our service and accommodations exceeded your expectations. I will be sure to personally share your kind words and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"GREAT STAFF!!"

4
04/08/2018

Stayed here because of the reviews, will come back because of the staff. Room was so nice and ULTRA clean. Couldn't hear any noise from "neighbors". Bed was comfortable, bedding was clean. TV and remote in working order, clock that plays various types of music, toiletries were nice. Could tell that some repairs had been made, but that isn't an issue for me. Huge shout out to Christina, who went out of her way to help me!! And the cleaning staff were nice as well. I had to leave for work and was unable to stay for breakfast but I did go in and it all looked delicious. Nice gym room as well. Loved my stay and will stay again!!! :D :D :D

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear SpunkyGrits, Thank you for a wonderful recount on your stay at the Best Western Plus Edison Inn. I am pleased our staff team made a great impression and made you feel at home. We are thrilled that you enjoyed your accommodations and amenities. We are so happy to read that you enjoyed everything and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great stay for a great price."

5
17/07/2018

The location was close to my business needs along with close to other dining places. The room was clean, the breakfast was good. Everything that I expect when staying overnight for business. The rates are somewhat lower what I would expect for the area.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear T2207QFkennethc, Thank you for completing the survey regarding your recent stay at our property. We are so pleased that you enjoyed your accommodations. We appreciate you kind words and we hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager

"Hotel stay"

5
30/06/2018

The staff is very friendly and helpful, I appreciated one of the staff calling us and asking if we were happy with everything. The room was and smelled clean. We enjoyed our stay! Thank you, best wishes.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Moleen040, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager

"Stopover during southern toad trip"

4
29/06/2018

I'm writing this review from my hotel room. So far our stay here is very pleasant. The room is cozy and the bed is very comfortable. The place is spotless. Temperature is controlled with wall control. Very efficient. The bathroom is very small but sink is on the outside so it doesn't really matter. Water pressure in shower was great. People at front desk couldn't be more friendly or helpful. Check-in was a breeze. Breakfast waffles are yummy. Eggs might be from powder but the biscuits and sausage were yummy. My only complaint is there should be fresh coffee instead of from a machine. There is no pool but we did not stay here to swim. It's really close to the Coastal Credit music park which is why we chose this Best Western. Would stay here again.

"Staff make you feel at home"

5
05/06/2018

Great experience and will definitely be coming back staff treat you like family they all know your name and if something is wrong it's fixed quick breakfast is fresh and fruit is fresh daily great place to visit

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Kellysellers777, Thank you for completing the survey regarding your recent stay at our property. We are so pleased to read that you enjoyed your recent stay and that the service you received from our staff made you feel like family. I appreciate the recognition of our great staff. Thank you again and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great stay"

5
24/05/2018

Best Western Edison in Garner NC is a very Comfortable clean hotel. The best we have stayed at in this area. Very affordable price, friendly and professional staff. We arrived late due to weather and traffic, staff went out of their way to help and make a very hectic day end on a pleasing note. Rooms are clean, beds comfortable and breakfast was always abundant. Will stay here on every trip to NC.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Dcribb67, Thank you for your wonderful recount on your stay at the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations and amenities. We appreciate your compliments about our helpful staff. Thank you again for choosing our property and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Basic stay"

3
22/05/2018

This hotel is off in the main road. It's a dark area. Limited parking spaces. The hotel was basic. The room was a little outdated but the bathroom was updated. Very spacious and showerhead was awesome

"Good Stay"

4
17/05/2018

Overall this was a nice hotel for my business trip. The rooms were nice. The bed was more firm than I would have liked but overall very nice. The breakfast had a very nice variety with lots to choose from. I was not offered any type of upgrade with my platinum membership.

Latoya M, Manager at Best Western Plus Edison Inn, responded to this review
Dear Melissa B, Thank you for sharing feedback about your recent experience at the Best Western Plus Edison Inn. We are so glad that you enjoyed your accommodations. We strive to provide a great experience, so we are very pleased to read your comments. We would like to apologize that you were not offered a upgrade, unfortunately we were sold out on this day. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great Place!"

5
16/05/2018

Staff was very pleasant and nice. The hotel was clean, rooms adequate and near many restaurants. Very close to down town only about a 5 to 7 minute drive. Do yourself a favor and stay at this hotel!!!

Latoya M, Manager at Best Western Plus Edison Inn, responded to this review
Dear BlessedTraveler187, Thank you for you wonderful feedback on our property! We are so pleased that you enjoyed your accommodations. Your compliments to our staff are so kind. Our guests love to stay at our hotel because we are close to the downtown Raleigh. Thank you again, and we hope to have you stay with us again. Sincerely, Latoya Manuel Assistant General Manager

"Typical Best Western"

4
03/05/2018

Typical Best Western. very pleasant, professional staff. everything went smooth. One comment though: not enough parking. Apparently they give out some of their parking to another company and clients do not have enough parking.

Latoya M, Manager at Best Western Plus Edison Inn, responded to this review
Dear GAMACA, Thank you for your wonderful encounter on our property. We are pleased that you enjoyed your accommodations. We would like to apologize about our parking spaces. We are in the process of adding another building to our location. All our parking spaces are for our guests. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Best Western in Garner, NC"

5
29/04/2018

Very pleasant and professional staff. Made sure the check in and check out process went smoothly. Hotel was very nice and clean. Rooms were nice, roomy and clean. Great breakfast with a lot of choices.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Debbie L., Thank you for writing a review on the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations and our breakfast. We strive to provide excellent customer service. Our staff is hospitality professionals and we are pleased that they exceeded your expectations. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel

"Great place to stay"

5
28/04/2018

People here couldn't be better. We had a need to add an extra night, We contacted the 800 number listed and found out the hotel was booked. Judy, attendant at the hotel, says give me a while and I will work it out. When we checked in the morning we got the extra night and the same room so we didn't have to move our things. Weekend rates were a bit higher then weekdays, but Judy got us the same price as we had been paying. Wonderful breakfast.

"Best Western Plus Edison Inn, Garner, NC"

5
10/04/2018

This was an excellent selection as we were passing thru this area. Hotel is conveniently located off I40 freeway. It is clean, comfortable, and has a nice breakfast. We stayed in room 224 and it was comfortable, air conditioning worked well and best part was, it was quiet. Front Desk staff was wonderful and overall we would recommend this location for our future needs.

"Don't Be Fooled By The Good Reviews"

2
09/04/2018

We were not pleased with our stay at this hotel. There were a couple of Best Western Hotels in the area and I choose this one after reading the reviews. Poor choice on my part. It is an old, tired hotel in bad need of renovation. The room and fitness center were not up to the normal cleanliness standard that we have come to expect from BW hotels. The beds were rock hard. The breakfast was deplorable. The staff people working the breakfast area hovered and made it very uncomfortable. The only good thing about this hotel was the friendly, kind, and helpful desk clerks. Overall our experience was not the best.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Lisa V., On behalf of our entire team, I would like to sincerely apologize for your dissatisfaction during your recent stay at the Best Western Plus Edison Inn. We strive to ensure our guests have the best experience possible during their stay and we fell short of this goal this time. Our Management Team is aware of the renovations needed for our property and we are in the process of upgrades which was explained to you during your stay. Unfortunate the renovations are are taking longer than we anticipated. I hope you can forgive us and not let it stop you for giving us another chance. Sincerely, Latoya Manuel Assistant General Manager

"Great 3 night stay."

5
08/04/2018

Very comfortable king size bed. The staff was friendly and helpful. Rooms were recently updated. Cleaning staff did a good job. Parking was plentiful. It was quiet in our room with no disturbances. Reported sewer gas smell at checkout.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Bams048, Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased that you enjoyed your stay and we appreciate the compliments about the staff. We would like to apologize for the gas smell due to construction.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager

"Best Western Plus Garner"

4
25/03/2018

Convenient location, staff was very helpful and the room was clean. Toilet seat was loose but staff took care of it right away. Staff offered excellent suggestion for dinner experience. Breakfast staff cleaned tables and kept bar stocked right until the end of serving.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Gregmills2018, Thank you for taking the time out to share your experience at the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations and amenities. It is great to read that our location is convenient. We are close to downtown Raleigh and a lot of restaurants. Thank you for your kind words about the time staff and we will pass it along. We are grateful that you choose to stay with us and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Very friendly staff but many other issues"

3
01/03/2018

I had "do not disturb" sign on door. House keeping saw this, went to front desk and had them call me in room about it. They woke me up after I was up until 3 a.m. night before on late arrival/business. They asked me if they were able to come in or not. Was I missing something here? Sign was out, the phone call did the opposite of "do not disturb". That was the only complaint regarding staff, very friendly otherwise, that's why I waited for this review since most problems may not be there fault . Upon checking in, I loaded my cart with luggage,went to room, card keys would not work. Had to call front desk to bring me new ones so I didnt leave my luggage unattended. Laundry facility out of order for 3 to 4 days of stay. Had to wait 10 minutes for full hot water in the morning for shower. Foul smell in my section of building, pest spray or ?. Also foul food cooking odors very strong in conjunction. Appeared I was in the employee rooms area, constant activity, kids, doors slamming and noise in that section plus employees coming in and out not counting normal maid service. Seemed like families living next to me, hopefully at least legal aliens. Card key failed again, couldn't get in building, had to walk form rear to front main entrance, not a huge deal but with all the rest going on it was frustrating to say the least. Construction in parking lot forced you to drive out through the one way having close calls with vehicles as well as large tree branches growing over in front of you, could easily hit and do major damage, 6" to 8" branches. Refrigerator in room would not work, finally wiggled plug in worn outlet and it started working, threw away food prior due to this after expecting a refrigerator. Vending machine faulty and the change would come right back, could not use/out of order. Coffee machine that allows many buttons/choices of different coffees, mochas, milk etc was faulty, would push button for "shot of milk" and would dispense full cup of mocha therefor overflowing hot coffee every where/big mess. Although rooms seemed clean, the mattress cover was so old that there were big holes at corners and very worn out . The fitted sheet was not fitted, it was a flat sheet that was to small and you ended up with your feet or arms on the mattress cover with balled up corners of bottom sheet, very annoying. Only good thing was staff was very friendly and it was clean for the most part!

"Amazing stay!!!!"

5
21/02/2018

Ms. Judy and staff was amazing during my stay at the Garner location. The breakfast was hot with options for all the picky eaters in my family. If you ever want to know true southern hospitality stay at the Best Western on Mechanical Blvd.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Charlese B., Thank you for writing a review on the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations and amenities. Mrs. Judy and staff is our biggest asset to our property. Thank you for your kind words, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Reasonable rates, clean rooms, great service"

4
31/01/2018

Stayed here twice. The rooms are clean, and the staff are attentive and professional. Ms. Ray prepares a tasty breakfast every morning, and she'll help you make waffles. Finally, room rates are quite reasonable. I'll stay here again.

"Exceptional Experience"

5
27/12/2017

This hotel is clean and has exceptional staff. Everyone was nice and accommodating. The check in process was exceptional as was the check out experience. The breakfast was exceptional according to my husband since he enjoys pork products. If turkey or beef products were added the stay for me would be even more exceptional.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Fatima P., Thank you for your compliments on the Best Western Plus Edison Inn. We are so pleased to read that you enjoyed your accommodations. Our staff is our biggest asset and I am grateful for your kind words. We would like to apologize for not exceeding your expectations for breakfast. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to offer a better experience. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"The stay was great room was clean people were nice the only thing wasnt so great was the breakfast food i"

5
26/12/2017

The stay was great people were nice the only thing i think could be a little better is the food setup for breakfast ...the biscuits were hard as a rock and the eggs were like rubber other than that it was great thank u

"Just ok"

4
24/12/2017

I prefer BW chain as I know I will get a good room at a solid hotel. The good...check in and out super easy. Extremely kind, helpful and cheery staff! Clean rooms. The bad....small room for a BW Plus. Awkward drive around the hotel. This BW should probably not be a Plus as there are no suites, no pool, nothing that stands out. Fair price though. And again, great desk staff!

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear ATidalBore, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Latoya Manuel Assistant General Manager

"The Only hotel we stay at in Raleigh NC"

5
08/12/2017

All I can say I have never had the experience out of the 500+ hotels My husband and I have stayed at. it is the best hotel I've ever been at best experience everything this is definitely a hidden gem in the rough .

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Tim and Paula, WOW!!! Thank you for this wonderful review of the Best Western Plus Edison Inn. We are so pleased that you continue to enjoy your accommodations. We love being able to provide a home away from feeling for our guests. Thank you again for the kind words and we look forward to seeing you each week. Sincerely, Latoya Manuel Assistant General Manager

"Super Clean and Friendly Staff. Very Close to Downtown!"

5
02/12/2017

Super Friendly Staff. The ladies at the front desk went out of their way to help repair my daughter's cheer bow before a High School State Cheer Competition. Only 5 minutes from downtown and lots of restaurants close by. Highly recommended!

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Rebecca H., Thank you for choosing the Best Western Plus Edison Inn. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. We appreciate your kind words and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Love the experience"

5
27/11/2017

I will only stay here now!! I have been traveling up for business and family for last 5 months. Was frustrated with hotels and found them by accident!!! I will only stay here and staff remembers me and son and best friend who migrate in and out when I am there. LOVE IT

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear D43QLmariai, Thank you for writing a outstanding review on our property. We love reading you "Loved it." We strive to provide great customer service. It is our pleasure to become your host hotel when you're visiting the Garner area. Thank you for your compliments and we look forward to your next visit. Sincerely, Latoya Manuel. Assistant General Manager

"Bargain resting spot !"

4
27/11/2017

I found this bargain , quiet Best Western Hotel in the Raleigh area; so if you are traveling along the East Coast & need a place to rest in N.C., stop here. Quiet area of town; comfortable rooms; generous full breakfast.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Salpi A, Thank you for sharing your feedback on our property. We are so pleased that you enjoyed your accommodations and our complementary hot breakfast. It was our pleasure being your host hotel. We look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Convenient for family holiday visit!"

4
26/11/2017

We stayed for a few nights while visiting family for the holiday! The staff at the front desk were great, very friendly and accommodating! The hotel was clean and well kept. Breakfast was included which had hot items as well as the regular items! Something for everyone. No complaints, but wish they had suites or bigger rooms for families!

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear 413Denise, Thank you for sharing feedback about your recent stay at the Best Western Plus Edison Inn. We are so thrilled that you enjoyed your accommodations and amenities during the holiday. We appreciate your kind words on our staff and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"This is like my home away from home"

5
26/11/2017

This is the second time my husband and I stayed in this hotel. People here cannot be more kind and helpful. Always friendly and eager to help. The room was great, just as last year. Clean bathroom, nice cleaning staff, asking if we need more towels or toiletries; and breakfast is included and it was very good! Scramble eggs, sausage, pancakes, coffee, juice, bananas...you have there a good variety of food and it was warm and tasty. It's a good value for your money. As I said before, this hotel is close to everything: malls, stores, etc., etc. We will definitely stay here every time we travel to North Carolina.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Gabriela H., Thank you for this wonderful review of the Best Western Plus Edison Inn. We appreciate your compliments to our staff, accommodations and our property. Your exceptional stay with us is exactly what we strive to provide for our guests. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Great Stay!"

4
14/11/2017

This Best Western is a great economical place to stay. I attend conferences regularly in the Raleigh area and the location is ideal. There is also a discount for state employees. But the best part is the friendly staff. These ladies are top notch when taking care of customers.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear 930beverlyh, Thank you for this wonderful review on our property. We are so thrilled that you had a great experience. We strive to provide great customer service. Thank you for your compliments on the staff. They enjoyed reading your comments. We look forward to your return visit. Sincerely, Latoya Manuel Assistant General Manager

"Ice Hockey Team ready!"

5
14/11/2017

The front desk people fantastic very helpful ready for our group to check-in - departed early the next morning they opened early so the team could eat breakfast and kept it open late when we came back after our game. Rooms were very nice plenty of parking for our vans.

Latoya M, Assistant General Manger at Best Western Plus Edison Inn, responded to this review
Dear JameshQ2073W, Thank you for sharing your wonderful Best Western Plus Edison Inn experience with us. Our staff is our most valuable asset and we appreciate your compliments to our staff, guest rooms, amenities, and the hotel. Your team exceptional stay is what we strive to provide for our guests. We hope you will stay with us again in the future. Sincerely, Latoya Manuel Assistant General Manager

"Not quite like the photos"

3
12/11/2017

For a quick overnight I was truly looking for a bargain but I also looked at the photos at Trip Advisor Place needs renovation I was given a room for the handicapped which was fine but it clearly had not been renovated in years especially the bathroom Do you get what you pay for?

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Arthur M. Thank you for taking the time to review our hotel. We are very sorry that you had a disappointing first impression. We appreciate your feedback which helps us to maintain and improve our accommodations and services. We are in the process of upgrading our website and hotel. Thank you again for your valuable feedback and we hope you will give the Best Western Plus Edison Inn a second chance. Sincerely, Latoya Manuel Assistant General Manager

"I require very little"

1
10/11/2017

I require very little when I travel. All I need is a place to park, sleep, and a hot shower. This location has no parking and no hot water. Thanks for the bed! Extras include a hot breakfast of mediocre scrambled eggs...every morning of my stay.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Q2481JZrobertk, Thank you for taking the time to review our hotel. We apologize for your experience during your stay at our property. Our staff makes sure to take care of our guests and that would not been no exception if this was brought to our attention during your stay. We take great pride in our hotel and service. Thank you for your comments which we will use to further improve our hotel. Sincerely, Latoya Manuel Assistant General Manager

"Best Customer Service Ever!"

5
02/11/2017

I'm a traveler with a disability, so have to travel with equipment and I'm always on the lookout for the best accessible features. We often have to move things around to make things work, but if every stay was like this one, we'd travel even more. The accessible rooms are on the ground floor and the beds have clearance underneath for those who use a hoyer lift. This hotel experience was comfortable and clean, which is always a plus, but the real standout feature on this trip was the exceptional customer service. LaToya and Christina even followed us to the rooms and helped us to make sure we were settled comfortably. They truly put the hospitality in the hospitality industry.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Holly P., What a wonderful review of the Best Western Plus Edison Inn. Thank you so much! We love reading about great experiences. It means so much to us that our accommodations made your trip wonderful. Your personal mention of Christina and I is kind. Thank you again, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Staff is the best"

4
10/09/2017

Our stay was nice. The staff was great. They were very helpful with every question we had. The young lady at the front desk went out of her way to be helpful. The Wifi was difficult to figure out and not secured. The bed could have been more comfortable.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear X4851ZNmichaeln, Thank you for writing a review on our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you again. Sincerely, Latoya Manuel Assistant General Manager

"NO REGRETS :) Only place we stay at while in Gardner!!!!!!!!"

5
08/09/2017

We absolutely love this hotel we have never felt so at home. We work on the road so we basically live out of hotels from here to Los Angeles California. We have been in the Garner area for the past couple months and staying at the Best Western Plus Edison Inn we have nothing but positive to say about this hotel and honestly that says a lot me being a female I can be picky I can't find one negative thing to say from the environment the staff the owner all making us feel so at home it's actually going to be hard when we have to leave the Garner area to leave Shelby, Miss Judy, Miss Ray, Maggie, and the Assistant General Manager Latoya, the Owner Dilip and his brother ND and his family. And for everyone who gets to know him Wesley. I wish them all nothing but great success for their hotel they truly deserve it and no doubt they definitely have earned it. Now about our rooms the beds are absolutely comfortable the rooms are plenty spacious the breakfast my husband Every Morning has a gravy biscuit and he's a picky eater so it says a lot that's telling you the breakfast is good. More restaurants than you will even be able to eat at & shopping, again I said we've been here couple months and I have not been able to cover all the stores everything you need is so convenient here even within walking distance and it's such a good comfortable area I could go on and on. All I can say is if you're ever in the Garner area this is definitely the place you need to stay.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Paulayates991, Thank you for taking the time to share your wonderful experience at the Best Western Plus Edison Inn. We appreciate your detailed account of your stay. It was wonderful to read that we exceed your expectations. Our staff will miss you walking pass the desk every shift smiling. Thank you for the compliments of each staff member. That means so much, and I will make sure that your dedication will not go unmentioned. Thank you again, we appreciate you and your kindness! Sincerely, Latoya Manuel Assistant General Manager

"Great short stay"

5
25/08/2017

Nice visit near where I needed to be for a 7:30 a.m. appointment. First room had water on the bathroom floor (a lot of it!) but I was promptly given another room which more than met my expectations and needs. I found it a little difficult to figure out how to access the Wifi but desk clerk helped me get on line.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Geechie52, Thank you for writing a wonderful review on our property. We are thrilled you had a wonderful experience and you enjoyed your accommodations. We appreciate your kind words and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Stopover near Raleigh"

4
19/08/2017

Good accommodations near Raleigh with very friendly staff. Rooms show a little age but very clean with microwave, mini-fridge, and in-room safe (although safe appears to require a key). Air conditioning worked very well and needed on a hot day. Property located in an area not pedestrian-friendly (no sidewalks or crosswalks) but couple restaurants within easy walking-distance without crossing streets. Breakfast included nice variety of hot and continental items including make-yourself waffles. Free Wi-Fi had some spotty connections but generally worked well. Sink located in the entryway with modern faucet but no apparent way to plug/stop the drain. Toilet and bath/shower located in small but adequate area behind door opposite sink. Only issue was clothing left behind in dresser drawer by previous guest but staff remedied the issue in well less than 5 minutes after call to front desk. Would stay again if in the area

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Robert R. Thank you for writing a review on our property. We would like to apologize for your experience during your stay. Our staff makes sure sure to take care of our guests and that was no exception when your brought this to our attention during your stay. We are pleased to read that you still enjoyed your accommodations. We appreciate your kind words and we look forward to you visiting us again! Sincerely, Latoya Manuel Assistant General Manager

"Gardner"

4
14/08/2017

Good overall, old hotel that has been retrofitted with new décor. Bathroom left room for improvement. Small. Like I said its an holder facility that's been retrofitted. How much more do I have to type to hit 200 Characters?

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear RoberthX1500QS, Thank you for taking the time to write a review on the Best Western Plus Edison. We are so pleased to read that your overall stay was good. We are in the beginning stages of designing and planning updates to the hotel. We truly appreciate your feedback as we constantly look for ways to improve our location. We hope you will come back and see us again. Sincerely, Latoya Manuel Assistant General Manager

"Good stay"

5
12/08/2017

We would stay here again if we head into Raleigh. Decent hotel room and a friendly staff. We had a mishap at check in when the AC in the room wasn't working, however it was taken care of quickly. The staff met us at the room and gave us a new key for another room. If someone is looking for a decent priced quality hotel check this place out.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Jennifer B., Thank you for writing a wonderful review on our property. We would like to apologize for your experience during your stay at the our property. Our staff makes sure to take care of our guests and that was no exception when you brought this to our attention. We are so pleased besides the incident, you did enjoy your stay. Thank you again, and we look forward to you visiting our property again! Sincerely, Latoya Manuel Assistant General Manager

"Review"

4
11/08/2017

Good Price and very good hotel. Was clean inside and out. Staff was kind and friendly. Would recommend to others if staying out town. Breakfast was good and warm.. Newspaper was plus as I had it delivered to my room.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear D4734YFandrewp, Thank you for writing a great review on our property. We are so thrilled that you enjoyed your accommodations and amenities. We appreciate your compliments to our staff, and we look forward to your next visit with us. Sincerely, Latoya Manuel Assistant General Manager

"Nice hotel and good breakfast."

5
06/08/2017

Nice and friendly staff. Very clean and great price. Would stay again when if I ever returned to the area. The breakfast was pretty good for whay it is. The fitness center is small but decent for what it is. I am still giving a good score.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Ben C., Thank you for your wonderful review on our property. We are so delighted to read that you enjoyed your accommodations and amenities. Our staff is a huge part of what makes a guest stay so special. We try our best to give our guest a great experience. Thank you again, and we look forward to seeing you again when you visit the Garner area. Sincerely, Latoya Manuel Assistant General Manager

"Kudos!!"

5
17/07/2017

Wonderful hotel! This hotel was completely packed both nights of my stay, but the staff never seemed overwhelmed; they went out of there way to be courteous and prompt. Breakfast was good and plentiful. The room was great! Very clean and comfortable. I recently had a terrible stay at a Quality Inn hotel so I was glad that this hotel turned out to be the exact opposite. Other patrons I met said that they always have a good experience at this hotel.

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Benita B, Thank you for your wonderful review on our property. We are very pleased to read that you enjoyed your accommodations and amenities. Our staff strive to provide all guest with a great experience. We are so glad that our staff was such a positive part of your experience. Thank you and we appreciate your review. See you soon! Sincerely, Latoya Manuel Assistant General Manager

"Business Stay Best Western Plus Garner North Carolina"

4
13/07/2017

Very professional staff. Exceptional customer service at all times. Very responsive to dietary needs. The entire team enjoyed their interactions with the staff. Very good value for the money. Great location if you are working in downtown Raleigh NC

Latoya M, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear 94wandap, Thank you for writing a review on the Best Western Plus Edison Inn. We are so thrilled you enjoyed your accommodations. Our staff look forward to giving each guest a great experience and great customer service. I am glad the staff was such a positive part of your experience. Your compliments to the staff are appreciated and I will be sure to pass them along. Thank you again for taking the time to complete the survey. We look forward to seeing you again! Sincerely, Latoya Manuel Assistant General Manager

"Very nice"

4
04/07/2017

I enjoyed my stay at Best Western very much. The room was very clean and comfortable. The staff was excellent--always friendly and prompt in responding to requests. It's located close to restaurants and stores. The only downside is that it does not have a pool. Other than that it was very pleasant and I would recommend this BW.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear 861Shirleyr, Thank you for taking the time to post your experience on the Best Western Plus Edison Inn. We are delighted to read that you enjoyed your accommodations and our staff. Thank you for your kind words about the staff. They enjoyed reading your comments. Thank you again, and we hope to see you soon! Sincerely, Latoya Manuel Assistant General Manager

"A wonderful Hotel near Raleigh"

5
03/07/2017

Staffed by the finest of the finest this is my favorite stay location when I visit Raleigh for business. A lot of road construction in the I-40 area but in more than 15 trips in the last year I have had no problems getting to it, and there a bunch of fine dining places within ten minutes drive from the hotel. Safe lodging,l clean and plenty of adequate well lighted parking.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear Gigoodies, Thank you for writing a wonderful review on the Best Western Plus Edison Inn. It is wonderful to read that our staff made such a great impression on you. Our staff is one of our biggest assets. We strive to provide genuine hospitality and customer service. We appreciate your praises, and we look forward to your next visit. Sincerely, Latoya Manuel Assistant General Manager

"Always pleasant"

4
28/06/2017

I stay there for business a couple times a year and it's always pleasant. The breakfast is average but I don't stay for the breakfast. The rooms are clean and the A/C is cold (which is important to me). The rates are reasonable and the staff is always friendly.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear PirateBubba, Thank you for taking the time to review our hotel. We are so pleased that we continue to exceed your expectations. Our staff is one of our biggest assets, and we appreciate your compliments . We are thrilled to be your hotel choice and we look forward to seeing you again! Sincerely, Latoya Manuel Assistant General Manager

"Refreshing visit"

5
24/06/2017

Very relaxing and enjoyable. The breakfast was very good and the coffee is exceptional. We always like to get Best Western when on a road trip- guaranteed a great time each time. We have always been able to locate a BW within our travel path.

Dilip P, Front Office Manager at Best Western Plus Edison Inn, responded to this review
Dear C4913YHjanm, Thank you for taking the time out to share your recent experience with the Best Western Plus Edison Inn. It was great to read that you were satisfied with your accommodations and amenities. Thank you for being a loyal member of Best Western, and we look forward to having you as our guest again! Sincerely, Latoya Manuel Assistant General Manager

"Outstanding"

5
21/06/2017

My stay was outstanding and i enjoyed it very much. The room was very clean and the bed was very comfortable. The breakfast was excellent and delicious. i really enjoyed it. The hotel was very clean and the location was perfect.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear 246ralphc, Thank you for letting us know about you recent experience at the Best Western Plus Edison Inn. We are so pleased to read that you enjoyed your accommodations and amenities! We are glad our location was very convenient for you. Thank you and we look forward to having you as our guest again. Sincerely, Latoya Manuel Assistant General Manager

"warm welcoming staff"

4
19/06/2017

Always a pleasure to stay at BW Edision Inn, Garner, NC the staff always smiling and welcoming. Can count on clean rooms and hot coffee in the mornings. Breakfast offerings are good if you like biscuits, sausage and gravy or waffles. Other selections for fresh fruit, yogurt, sweet muffins, breads or hot/cold cereals were plentiful. staff kept area clean and well stocked. Nice job.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear 562selinaf, Thank you for completing a review on the Best Western Plus Edison Inn. We are so pleased that you enjoyed your stay and the amenities, especially breakfast. Thank you for kind words about the staff. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.. See you soon! Sincerely, Latoya Manuel Assistant General Manager

"Excellent Hotel"

5
18/06/2017

The Hotel and Staff are excellent. Nice rooms, great breakfast. Staff is very pleasant nd helpful. The room was large & well cleaned daily. Only issue was the Wi-Fi. I couldn't connect with my cell phone. laptop connected OK.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear James L., Thank you for completing a survey on our property. We appreciate your kind words about our staff and our complimentary hot breakfast. We would like to apologize for the issue you had with the WIFI. We have contacted our provider to solve this issue. Thank you again, see you soon! Sincerely, Latoya Manuel Assistant General Manager

"Nasty bathtub"

3
15/06/2017

The service from Shelby was wonderful. Painless check in. The problem was the nasty bath tub. It was brown and stained and look very undesirable. If it wasn't for working all day outside in the heat I would of passed up the shower. The lady that checked me out wasn't wearing uniform and had no clue how to use the computer. Thank god another employee come in to assist

"Friendly faces, a PLUS stay in Raleigh"

5
09/06/2017

Front desk is always helpful, friendly, and professional. Large, clean rooms, quiet location, and recent upgrades to a Best Western Plus make this an excellent stay while in Raleigh. Breakfast is always a pleasure and the staff does their very best to keep this hotel clean and restful.

"Experience at Best Western - Garner, NC"

4
08/06/2017

Overall good stay at the hotel. Room was clean and nice. Outside needs updating and doesn't reflect the inside of the hotel and the rooms. Nice and helpful front desk staff. Good value for the money and good location. Would recommend this hotel to anyone staying close to Raleigh.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear JantetmE6544UI, Thank you for taking the time to write a review on our property. It is very pleasant to read that you enjoyed our hotel. Thank you for your kind words and hope to see you on your next trip to Garner, NC. Sincerely, Latoya Manuel Assistant General Manager

"In town for Anemania Convention"

4
30/05/2017

BW+Edison Inn was a great fit for our purpose of being in town. The staff was very friendly and helpful. It was quiet and a good location. There was a variety of restaurants and stores around with easy access. We would stay again in the future.

"Very small bathroom area."

4
29/05/2017

The bath/toilet room was tight and a little difficult to get into and out of. The only counter space was taken up by a stylish but huge above counter sink. This is problematic if you are traveling with more than one person trying to get ready in this space. We had to get up early so everyone could have their turn instead of two people being able to use this area at one time. Also things fell behind this big sink and we spent a good bit of time trying to figure out how to retrieve them. It's great if you travel alone, just don't set anything on the sink that could fall behind it.

"Good and Bad!"

3
24/05/2017

The service was very good! The cleanliness was very good! I was TOTALLY disappointed in the structure of the room, the sink was not in the bathroom, so you had to come out the bathroom to wash your hands and do personal hygyiene in front of my visitors that had stopped by.

"Loved This Place!!!"

5
23/05/2017

We stayed on a Saturday night after a concert at Coastal Credit Union Ampitheater. Check in was fast and easy. Lobby and elevator area were SPOTLESS! The entire hotel smelled wonderful. Room, although not an accessible one, accommodated my daughters wheelchair. Room was very clean, beds were fine. Breakfast was really good and the dining area was clean and spacious. We enjoyed this hotel and would definitely stay here again. The only thing that was not quite perfect were the pillows. They were small and I love a big pillow.

"Pleasant Setting And Very Convenient To The Raleigh Convention Center"

4
14/05/2017

We spent four days at this hotel in room 120. It was a great decision. We were attending a large conference at the Raleigh Convention Center and this was about 5 easy minutes away. So instead of paying a lot for a downtown hotel, we stayed here and saved a lot of money. The staff were very professional and friendly. The only criticisms I have are that the sink is on the counter with very little counter space on each side. Our check out was delayed a bit because no one was near the desk. There was no bell to ring. I went into the breakfast room and found the reception person who promptly came back to the desk and checked us out. A picture had been taken from the wall in our room and not replaced. We told the reception staff about it as we did not want to be accused later of steaking a piece of art. The breakfast was nicely displayed. The biscuits were very fluffy and warm. I loved having a coffee machine where it was possible to make fresh coffee, decaf, and café mocha plus hot water any time of the day. It would be a bit frustrating in the morning if a lot of people came down to breakfast at once as it takes a minute or two to brew the cup. Would definitely go back. There are eating places nearby also.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear Johnson747, Thank you for completing a survey on the Best Western Plus Edison Inn. We are glad to see you took advantage of our Hot Breakfast and enjoyed the biscuits. We love the convenience of being close to Downtown Raleigh. We are about 4 miles. I am very sorry for the picture not being in your room, but that day housekeepers found the portrait on floor broken. Again we apologize. We appreciate your review and hope to see you again on your next visit to Downtown Raleigh. Sincerely, Latoya Manuel Assistant General Manager

"Good, but not that good"

3
07/05/2017

We stayed from May 3rd till 7th in room 202. The good: most of the staff is friendly and try to help you in all the way they can. In the first room the refrigerator was full of ice, so we were given an other room. Because my spouse had a stroke last year, she is not very stable in a bathtub. The manager arranged an anti slip mat. Unfortunately in this room the door of the refrigerator could not be closed completely. The mattress was not good. Every morning we had back pain. There is every morning a warm breakfast. Our suggestion would be to change the warm items so those who stay several nights do not have to eat everyday the same selection. We liked the waffles. This a very quiet hotel to sleep.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear AmarillisVos, Thank you for letting us know about your recent experience at the Best Western Plus Edison Inn. We would like to apologize for the inconvenience we caused by relocating your room. It was a surprised to read that our bed was not comfortable, cause normally we receive good comments about our beds. I am glad the anti slip mat was very helpful to your wife. Again thank you, and we hope you will come back and visit us again. Sincerely, Latoya Manuel Assistant General Manager

"Great friendly place"

5
30/04/2017

Love this place. The people totally care and do anything to help. We felt right at home and did not want to leave. The lobby smells very clean right when you walk in so you know it is good. It does not stink or smell of cleaner like at some places. A lot of people think if it smells like cleaner then it is clean, but it isn't. Places should not smell like cleaner.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear Staci A., Thank you for taking the time to write about your time at our property. We are so glad you had a wonderful experience with our team. Our goal is to make every guest feel at home and enjoy their stay. Thank you again, and we hope to see you again when you visit the Garner area. Sincerely, Latoya Manuel Assistant General Manager

"Very nice place to stay. Very clean."

5
30/04/2017

Very nice place. Very clean. Breakfast was more and better then I expected. Great stay. Only problem was connecting to the internet which wasn't a big deal. All the staff was very friendly. I would defiantly stay here again.

"Good Experience"

4
25/04/2017

Decent, clean room. Good breakfast. We needed an extra night as we had to arrive early for a tournament. The Hotel accommodated out request for a very late check in, the room was very clean and facilities in very good order. I have been a customer of Best Western for years and will continue to be.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear babafemia2017, Thank you for completing a survey on the Best Western Plus Edison Inn. We are so pleased to hear that you enjoyed your stay. We appreciate all your kind words and we hope to see you again when your in the Garner area. Sincerely, Latoya Manuel Assistant General Manager

"Good Place"

4
25/04/2017

It was a nice hotel to stay friendly staff, but when someone is checking out (morning staff) the staff need to be in place so guest does not have to look for or yell out for them. The room was nice and very comfortable. NO complaints just that one thing about the front desk staff.

Dilip P, Manager at Best Western Plus Edison Inn, responded to this review
Dear lisamU5570XJ, Thank you for writing a review on the Best Western Plus Edison Inn. We would like to apologize for Front desk clerk not being available at the time of check-out. Our hotel has been very busy, and on the morning of your check out we had to assist a guest with a issue. We do our best to present at check-out. Our team work very hard to make sure every guest feel comfortable. Thank you again, and we hope to see you again! Sincerely, Latoya Manuel Assistant General Manager

"Nice"

5
23/04/2017

The woman who greeted us at the front desk was very nice and the hotel was the cleanest hotel we've ever been to. It was nice and quiet and located close to the city. The hotel was nice and quiet and a good breakfast :)

"nice place"

5
10/04/2017

Very warm and welcoming lobby. They had a room, right where I needed it. Job well done. Only thing, when I got to the room, the door wouldn't open. Went back up front - lady told me she heard the door "click", well, mine didn't. She had to redo the card - and everything was good from there.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Kristy, Thank you for sharing your feedback on the Best Western Plus Edison Inn. We are so delighted you enjoyed your room location and your stay. We would like to apologize for your room key not working. Thank you for compliments and we look forward to seeing you again. Latoya Manuel Assistant General Manager

"Great stay"

5
07/04/2017

Great facility & staff. Location convenient to places I had to get to during my stay. Housekeeping was timely and well done. Front destroy clerk on afternoon shift went out of her way to confirm my BW Rewards membership and credit for my current stay. We return to this property often.

"I would stay again"

5
02/04/2017

I only stayed for one night but the queen room was clean, the staff were friendly and helpful. Breakfast was so tasty, express check out was convenient and the business center helped me while I was there.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear 22gazelles, On behalf of the entire Best Western Plus team, we greatly appreciate your kind words about our staff and location! We are so pleased that you enjoyed your stay and took advantage of our express checkout and Hot breakfast. Thank you again for your wonderful review and look forward to your return visit. Sincerely, Latoya Manuel Assistant General Manager

"Great location! Fantastic breakfast bar and friendly staff! Will most definitely stay again!!"

5
04/01/2017

We went for a mini getaway and really enjoyed the location! The staff were gracious to my children. They have books in the lobby for all ages. They served cookies after 4pm, which was a big hit with the kiddos!

Dilip P, Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear deidrah2017, Thank you for sharing about your experience at the Best Western Plus Edison Inn. We are so happy to read that you enjoyed your stay and the accommodations. Our library in the lobby is for all ages, and I am so pleased that your children had a chance to enjoy it. Thank you for your review, and we look for to seeing you again. Sincerely, Latoya Manuel Assistant General Manager

"New Years Eve"

5
02/01/2017

We attended the Vegas Casino Night at the Eagle Ridge Country Club and instead of driving all the way back home we decided to stay at the Best Western Plus in Garner and we could not have been more pleased, Friendly staff, clean good looking room, yummy breakfast, quick check in and out.

Dilip P, Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear darleneb2017, We are thrilled to read that you enjoyed your stay at the Best Western Plus Edison Inn! Our staff truly enjoy greeting and assisting our guests. We are so pleased that you enjoyed our complimentary amenities including our hot breakfast. We look forward to seeing you again in the future. Sincerely, Latoya Manuel Assistant General Manager

"GREAT LOCATION, GREAT ROOM, SUPER FRIENDLY STAFF"

5
28/11/2016

My husband and I were gladly surprised by this nicely located hotel. Perfect to get everywhere in the area, stores, malls, restaurants. We booked a king size bedroom: it was very spacious, fast internet, a very convenient mini-fridge, microwave oven, hair dryer and coffee maker. Coffee! I cannot live without it :) My husband liked the recliner with a tall lamp for reading or watching his tv shows. I liked the large desk where I could use my laptop and put all my stuff. Also there was a nice closet with a safe box to keep your valuables, an iron and a board that is very handy. My only objection would be that the sink is outside the bathroom...but besides that, everything was very clean and neat. The stuff is super friendly and helpful, all the time. We definitely will stay there again in our next trip!

"Raleigh NC area hotel"

5
25/11/2016

For last 20 years I have visited Raleigh for business travel an stayed primarily at MARRIOTT family hotels Then I semi-retired and the cost of hotels came out of my pocket so a safe clean quiet (no kids running up and down halls setting off alarm or acting like a bunch of wild monkeys) hotel also had to be under $70.00 a night and have a good breakfast and in a secure area and most important no employees smoking inside the reception area and plenty of parking and in my case handicapped access .The Garner Best Western meets all of the requirements of my version of a Perfect Hotel staffed by Professional people I am a "regular" now at this hotel and am always pleased to be recognized by my name and status on arrival It is an easy drive from the Fairgrounds even during rush hour I recommend this location with complete confidence But make your reservations well before special events because now my Secret Hotel is out

"Average"

3
06/11/2016

Awesome people at the front desk!!! She was very helpful and polite! Would most likely stay again if we're in the area. The hotel itself could use few other vending machines but other than that it's nice.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for your review on the Best Western Plus Edison Inn. Your comments on the staff are so appreciated. We are so glad our staff was able to make your stay great! Thank you again! Hope to see you soon. Latoya Manuel Assistant General Manager

"Great customer service"

5
31/10/2016

I've stayed here a few different times and I'm always pleased with the hotel and staff. they go out of their way to make sure that you are happy. there are a few good restaurants that you can walk to.

"GOOD"

3
29/10/2016

adequate hotel, nothing special but staff were friendly and checked w/you every night to see if everything was okay. Nice big bathroom but disappointed there was no pool. They did have free laundry but you bring your own detergent. Only 1 washer/dryer so had to wait on other guests.

Dilip P, Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Michael B. We appreciate your review on the Best Western Plus Edison. Thank you for your kind words about the staff. We strive to deliver each guest with exceptional experience, so I am sorry your were disappointed there was no pool. Your comments are appreciated as we constantly look for ways to improve our hotel. Kind Regards, Latoya Manuel Assistant General Manager

"Convention Center Trade Show"

5
19/10/2016

From the moment I checked in late in the evening I was greeted warmly by Ivana who made me feel welcome. She remembered me by my name and called me to make sure the room met my needs.The room was charming and very clean. In the morning Judy made sure I felt comfortable eating breakfast alone and she provided a very satisfying breakfast. She was very warm and friendly. I would highly recommend this hotel to anyone visiting Raleigh. Thank you Ivana and Judy, you are the best!

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Lindy2121 Thank you for writing a Fabulous review on the Best Western Plus Edison Inn. It is so wonderful to hear you enjoyed your stay and Judy and Ivonne made it so delightful and comfortable. Thank you again. Warmest Regards, Latoya Manuel

"Best Western Plus Garner NC"

5
16/10/2016

Just checked in to the Best Western in Garner. What great customer service. Ivana went above and being in helping us get a room at a reasonable rate. We have stayed at many hotels and no one compares to Ivana. What a wonderful lady. Best Western is lucky to have such a dedicated and caring employee.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear George M, Thank you for letting us know about you recent experience with Best Western Plus Edison Inn. To know you received "great customer service" from Ivonne is great happiness for her and our entire team. Thank you for the kinds words. We look forward to welcoming you back to Best Western Plus Edison! Sincerely, Latoya Manuel Assistant General Manager

"Garner Best Western"

5
26/09/2016

We stayed for two nights while attending a wedding in Raleigh which is about 15 minutes drive. Room was very clean and quiet. Staff was friendly and courteous. And cost was very good compared to Raleigh equivalents.

"Checked in late, out early"

4
26/09/2016

Although our stay was short and no time for breakfast or need for other amenities our stay was comfortable as well as pleasant. Unfortunately it's location is not on the main thoroughfare and you may need a GPS or a better Navigator than mine to to locate it.

"Honest, Wonderful Staff!"

5
26/09/2016

I've already reviewed this location. However, I wanted to update it. We have stayed here several times in the recent few months. One of our stays, I left my MK purse in the closet and traveled all the way home, two and a half hours. I received a phone call about it after I had already returned home. I was unable to go back there until the next day. When I returned, my purse was in the exact condition in which I left it. Nothing inside was touched what so ever! I am so thankful and happy that the Best Western has such honest and friendly staff. Again, we had an extremely clean room, friendly and honest staff, great Wi-Fi and a delicious free breakfast. This has become our go-to place on each trip to Raleigh. Thank you Best Western! I left a note with the front desk saying thank you as well. I hope that you shared my sentiment with the staff who cleaned my room and turned in my bag. There are not many honest people in the world anymore and I sincerely appreciate it!

"Garner prime location to Raleigh and South NC"

4
25/09/2016

Excellent location between gas stations (key during AL pipeline issue) and access to Raleigh/Durham without much commute traffic. Primary trip location was south NC and was key to be south of the capital. Excellent Carolina BBQ restaurant (highly recommended by locals) nearby to hotel. Very quiet hotel although quite busy with multiple buses in parking lot.

"Entire experience"

5
09/08/2016

My husband and I have stayed twice at this hotel over the past 2 months. Very nice, clean rooms, recently remodeled, very friendly staff, great continental breakfast. Thank you for a great experience! If in the area again we will definitely stay here!

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Kimberly P., Thank you for your feedback on the Best Western Plus Edison Inn. We are so delighted to read that you enjoyed your stay and the amenities. We look forward to your next stay when you're in the Garner area. Thank you again! Kindest Regards, Latoya Manuel Assistant General Manager

"It's adequate, clean, friendly and reasonably priced, but just average"

3
08/08/2016

It's adequate, clean, friendly and reasonably priced, but just average, A light bulb was out, sink faucet loose, shower fixture loose. See photo of closet. The frame doesn't go to the floor and there is no top part. The closet seems like an afterthought or retrofit, albeit a bad retrofit. The service is very friendly. The breakfast is adequate but not amazing. Oddly there is only one relatively small trash can in the breakfast room. Liked the late afternoon baked cookies. Very quiet except one morning when apparently adjacent truck facility got going. But only lasted couple of bangs and then only one morning.

"Best Western Review"

3
03/08/2016

Nice room, and the staff was very nice and helpful. Surrounding area seems a little rough and needs a better entrance. Breakfast bar never refilled with items. Over all experience was not bad. The area had a good selection of restaurants and shopping.

"Excellent value"

5
26/07/2016

Friendly, courteous service, clean room and hotel. I stayed for three nights for a business trip, and I could not have been more pleased. The AC was kind of loud, but it didn't disturb my sleep. The wake up call was 8 minutes early, so plan accordingly.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear loozer613, Thank you for the review of the Best Western Plus Edison Inn. I am very pleased our staff made a great impression with you. Our goal is to provide superior customer service to all guest to providing the best in customer care. Thank you for you choosing us, and we look forward to you staying with us again. Latoya Manuel Assistant General Manager

"Wonderful Place to stay"

5
16/07/2016

I began staying at this hotel in 2015 and have stayed over 30 nights. I've never had a bad experience at this hotel. All of the staff are friendly and very helpful. They actually make you feel like they are glad to have you at the hotel. I would highly recommend it to others.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for your feedback on the Best Western Plus Edison Inn. Our team is pleased to hear you enjoyed your stay with us. I am glad you were able to enjoy the friendly, professional staff members who were able to assist with all of your request and needs. Thank you and we always look forward to seeing our repeat customers. Thank you, Latoya Manuel Assistant General Manager

"Stay there often"

5
05/07/2016

Good staff. Clean rooms. The elevator is finished and working as of a few weeks ago. Very quite and fast for only two floors. They also just finished remolding the lobby and eating area. They have a simple breakfast of scrambled eggs, sausage and biscuits or waffles, fruit, various sweet buns, yogurt and cereals. The place is quit I am seldom bothered by noise outside the room. I have even stayed in the room beside the ice maker and only heard it one time when I was standing beside the door. Many technicians stay at the hotel and like it. The hotel does not have a pool but that may be why the price is good.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Quitejohn, Thank you for the review on the Best Western Plus Edison Inn. Our team is delighted to hear you enjoyed your stay with us. We recently added new items to the breakfast bar. Now you are able to build you own waffles, oatmeal, and sandwich, by adding different condiment items. We are so excited about this addition. Thank you again, and we hope we can continue to welcome you back. Latoya Manuel Assistant General Manager

"Amazing Place!!"

5
04/07/2016

Stayed here 2 nights during vacation in NC. The GM was such a lovely and helpful lady. Knowledgeable of the area, activities, and family friendly activities. The place is being renovated but it's so QUIET!!! And still looks great! Staff was just as nice. Check in was quick... Which was another plus with restless kids. Rooms were clean and comfy. Will be back next trip.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for letting us know about your recent experience with Best Western Plus Edison. It is great to hear that you enjoyed your stay. We appreciate all your kind words about our location and comfortable rooms! Thank you again for your feedback and hope to see you again! Sincerely, Latoya Manuel Assistant General Manager

"Friendly"

5
28/06/2016

Very nice remodeled hotel with friendly staff. The housekeeping staff did an excellent job cleaning the room. The hot breakfast was like other hotels' breakfast. The hotel was located close to many shopping areas. I would stay there again.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Chuck L, Thank you for your feedback on the Best Western Plus Edison Inn. We are very pleased you enjoyed your stay with us! You know where stay when you visit Garner, NC. Latoya Manuel Assistant General Manager

"This hotel ranks among the best of the Best Westerns"

5
22/06/2016

We have stayed in many Best Western hotels both in the U.S. and abroad. Some are very good and some are just adequate, but this one near the state capital of North Carolina was excellent. The staff was congenial, efficient and helpful. New furniture in the lobby and dining room had just been acquired; the breakfast was a definitely a notch above the others on our motor trip; plumbing fixtures were new in our room, and it was spacious and clean. The newspaper was delivered to our door. Many details were attended to by a staff that obviously takes pride in their work.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for your review! Its great to hear you enjoyed your stay and you loved the new additions to the hotel. We appreciate all your kind words about the staff and the hotel. Again, we are grateful for your feedback and hope to see you again. Sincerely, Latoya Manuel Assistant General Manager

"Very Pleasant Experience At Best Western Plus"

5
18/06/2016

Cleanliness and Wonderful Personnel are two of the most important factors when staying at a hotel. My opinion is that this hotel, Best Western Plus has both and also has a nice choice of breakfast items. What more could you want. This was a very pleasant stay. Thank You Best Western Plus. I tell it like it is! The entire state of North Carolina is a Great place to visit.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for choosing the Best Western Plus Edison Inn. I am so delighted to hear you enjoyed your stay. Our goal is to provide a great experience for each guest and to make each guest feel at home. The staff enjoyed your comments. We look forward to seeing you again. Latoya Manuel Assistant General Manager

"Grauation"

4
13/06/2016

Pleasant stay with very helpful staff. Hotel in the final stages of upgrades. Location convenient to downtown Raleigh and other communities. Convenient to shopping and restaurants. Coffee available 24 hours a day was great feature. Web site needs to be updated to indicate the hotel has an elevator.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear James P., Thank you for taking the time to share your recent experience at the Best Western Plus Edison Inn. We are pleased to hear you enjoyed all aspects of your stay. Our hotel is surrounded by several restaurants and shopping areas. Moonrunners and Ragazzi's are in walking distance to the hotel. The hotel is 4.1 miles to downtown Raleigh. We look forward to becoming your hotel of choice when visiting the area. Latoya Manuel Assistant General Manager

"Great Value"

5
09/06/2016

The hotel and rooms were very clean and neat even with the construction going on. The staff was very friendly. My only complaint was being asked repeatedly, while outside, by a seemingly homeless man, if he could come to my room.The employees seemed to know him well and I was told "not to worry about him".

"Great place with great breakfast"

4
07/06/2016

Undergoing some renovations, but doing it so quietly that I was amazed! The rooms are comfortable and very clean, and again, so quiet! We enjoyed breakfast each day, with a nice variety of items to choose from....sausage, biscuits and gravy, eggs, cereal, oatmeal, yogurt, pastries, waffles, and fruits. The staff is always courteous and willing to help. Seriously, I can't think of a whole lot of things that could be improved here. You can't go wrong with this hotel.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Oldcrowwv, Thank you for completing a survey on the Best Western Plus Edison Inn. We are very pleased you enjoyed your stay. Thank you for your business and we hope to see you again. Latoya Manuel Assistant General Manager

"Very friendly staff and good full breakfast but a hotel needing an update"

3
03/06/2016

The hotel staff was very friendly and helpful. The breakfast was free with a full choice of different foods hot and cold. Unfortunately the handicapped room with the roll-in shower spread water all over the bathroom, and water also seemed to leak out around the edge walls of the shower onto the carpet in the room. The hotel staff recognized this and called a plumber who concluded he'd have to knock the walls out to fix it. We were offered a different room but decided to stay for the one day remaining on our stay. Because of our inconvenience, we were given one night free.

Dilip P, Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear j2yonker, Thank you for your recent stay with us and your feedback about your experience. I am glad you enjoyed the breakfast. Our team work hard to provide superior customer service to all guest. Unfortunately I was disappointed about your experience with the water leak. We tried our best to resolve this situation during your stay. A plumber was called to fix the leak. The hotel is in the process updating the property. During your stay, we had started reconstructing the floors and the elevator was recently added. I enjoyed our conversation on your concerns and suggestions for the upgrades. Thank you for being so understanding. We hope that you do give us another try when you are in the area. We will take care of you. Latoya Manuel Assistant General Manager

"Nice property on a budget"

5
01/06/2016

About 10 minutes outside Raleigh, this property is quiet and pleasant. It's not the Four Seasons, but it met all my needs- clean and quiet room, non-smoking, wifi, and breakfast. It doesn't look like the prettiest part of town, but I had no issues.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Mclukiem, Thank you so much for your recent stay with us and for letting us know about you experience! I am glad the hotel met all your needs. We hope you come back soon.

"Friendliest Staff"

4
24/05/2016

We were attending a wedding in the area and really enjoyed the convenience to most north/south or east/west major highways in the Raleigh/Durham area. We had a king bed and the room was always clean. The best part of of three night stay was the front desk staff. Most accommodating, helpful, and great sense of humor. Their recommendations, friendliness, and attitude made for a very comfortable and enjoyable stay. The building was far enough from the roadway so as not to hear traffic noises.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear BW13802, Thank you for letting us know about your recent experience. I am very pleased to hear that you enjoyed your stay. We certainly appreciate your business and your review. I thank you for recognizing our dedicated "friendliest"staff, and I will be sure to commend the entire team for your wonderful stay. We look forward to seeing you again on your next visit to Garner, NC. Latoya Manuel Assistant General Manager

"Clean, Comfortable, Friendly Staff"

5
24/05/2016

Great value! The hotel was VERY clean both inside the room and out. Even the stairwell was clean and maintained. The decor and carpet was modern and clean. The room was quiet (2nd floor near the stairwell). The room included a microwave and mini fridge. The lady at the front desk who checked us in was very friendly. I did not eat the complimentary breakfast, so I am unable to comment. There is also free wifi offered, but I did not use it, so again, I am unable to comment on quality. I would definitely stay here again!

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Raleigh20156, Thank you for your recent visit at the Best Western Plus Edison Inn, and for completing a survey about your great experience. I glad to hear that you enjoyed the hotel, especially the cleanliness of our hotel. Hopefully on your next visit you will be able to make it to our Complimentary Hot Breakfast or use our WIFI. Until next time, we look forward to welcoming you again. Latoya Manuel Assistant General Manager

"Comfortable beds, friendly staff, good food"

5
02/05/2016

We enjoyed our stay at this BW. Really enjoyed staying at this hotel. Great value for the price. The staff is friendly and helpful. The hotel is in a good location with easy access to down town. There were restaurants within walking distance. But mostly, the staff had pride in their hotel and took care of their guests.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Dennis W., Thank you for choosing the Best Western Plus Edison Inn and for taking the time to share a 5-star review of your experience with us. I am very pleased to hear that you enjoyed your experience at our location. The staff work very hard to assist our guest on a daily basis. I am glad you enjoyed the easy access to downtown Raleigh. The hotel is only 4.4 miles to downtown Raleigh. We certainly look forward to seeing you back again. Latoya Manuel Assistant General Manager

"Great Value and Service"

5
11/04/2016

great hotel, excellent service and a nice breakfast. Only ding is the coffee wasn't very good. Stayed here while visiting my son at NC State. The overall experience was fantastic for what I paid. The staff is obviously well trained and focused on superior customer service. Although the hotel is older with no elevator, they make up for it in service.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank You for selecting the Best Western Plus Edison Inn for your accommodation needs and for sharing your gracious remarks. It was wonderful to hear that you enjoyed your stay. Our team work very hard to provide Superior customer service to all guests. The elevator will be completed very soon We appreciate you being our guest, and hope to see you soon when you visit your son again. Sincerely, Latoya Manuel Assistant General Manager

"Would not return..."

3
29/03/2016

I did not read reviews ahead of time or I might have made reservations elsewhere. We stayed here because our daughter's rowing team was competing in the area. Upon arrival, the staff told us that there was no indication of a need for a roll away bed even though I showed her my email. If they could find one, they would get it for us. Set a bad tone as we stood in the lobby for 30 minutes waiting. Apparently, the hotel is under construction. I would think a hotel would send an email communicating that there would be no working elevator during our stay...luckily we only had to haul our luggage up the stairwell to the 2nd floor...this would definitely have been a problem for senior citizens or handicapped guests. There were screws from the construction laying on the hallway carpet which could have been an issue for anyone with barefeet. The room itself was clean and comfortable and the breakfast area was clean and organized. When I tried to find the blowdryer, it was missing from the wall and I had to wait for the staff to bring up another one (she assumed it had been stolen by a previous guest).

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for taking the time out completing a survey for the Best Western Plus Edison. I apologized for the experience that you encountered during your recent stay which did not meet your expectations . The last thing we ever want to hear that "you would not return." We try our best to accommodate all our guest requests and needs. Your reservation was a king bed based on two persons not three. A request for a roll-away is a request, not a guarantee. Our staff worked very hard to resolve your request. Unfortunately you did have wait until staff was able to find a roll-away bed which staff had explained. Staff was able to provide you with a roll away bed at "no charge" and discounted the room for all the confusion. Our goal is to provide superior customer service. We work very hard to try to please every guest. Our hotel is adding a elevator to our property which it is almost complete. The hotel have several rooms on the first floor, including handicap rooms for guests with disabilities, health issues , and seniors. The staff offers assistance with luggage also. Thank you for staying with us, and we hope we can give you a better impression in the future. Sincerely, Latoya Manuel

"The "Plus" made the difference!"

5
24/03/2016

I needed to get away and I'm glad I stopped by here. The staff were friendly, my room was nice clean and I enjoyed the breakfast. The front desk staff was more then ready to help me with all my questions. Most importantly, I felt calm about having a clean room under my close inspection. Little things makes the difference, like being to easily scan your room key ad not swipe. Loved it!!!

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Dear Latashia C., Thank you for taking the time to write this review on your recent stay at the Best Western Edison Inn. We are pleased to hear you enjoyed our complimentary hot breakfast and your stay. When you need to get away again, please come back and visit. Thank you again for choosing the Best Western Edison Inn. Sincerely, Latoya Manuel Assistant General Manager

"Pleasant staff"

5
16/03/2016

Every staff member greeted and interacted. Very cozy bed and convenient to downtown Raleigh. Very affordable. I would suggest giving direction for using the heat/air unit. There is a window unit and a wall thermostat and could not seem to get either to work correctly. When I called the front desk they gave reset instructions and direction on use.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for taking the time to write this review on your recent stay at the Best Western Plus Edison Inn. The staff is pleased to hear you enjoyed your stay. Our guest input and feedback is very important to us at Best Western Plus Edison Inn. We love to hear suggestions that can improve the hotel. I hope you come back and visit whenever you're in town again. Thanks, Latoya Manuel Assistant General Manager

"Decent, worth the price"

3
15/02/2016

The reviews made this place seem better than it really is. Smaller than I expected, but that is okay. I was happy to pay the price that I did. The room was good, better than the lobby foreshadowed- it had soft sheets, was very clean, had all the amenities I expected. Free breakfast was okay. The food was good, there just wasn't many choices. Checking in and out was very easy and the staff were very nice. We did hear our neighbors loud and clear at one point, but it was Valentine's Day so that one can slide. I would stay here again and recommend it to friends.

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
We really appreciate you letting our future customers know what Best Western Plus Edison has to offer. I am glad to hear you enjoyed our sheets. The housekeepers work very hard to keep this hotel clean. We are working towards adding more item choices to our breakfast, but I am pleased the food was good. We are grateful to you for expressing all our amenities and we thank you. Hope to see you again. Latoya Manuel Assistant General Manager

"good for the price"

4
01/02/2016

We usually stay at Wingate right across the street while visiting family, but this was $20 less and all we needed was a bed and bath. Quite satisfactory. Glad to see thermostats on the wall to control temperature. We dont need an elevator to second floor but it appears their new one will be operational very soon.

Dilip P, General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for choosing us to stay with. We appreciate your feedback on the hotel. The elevator will be a new addition to the hotel. We are so excited about this. We appreciate you and hope to see you again!

"Muir wedding "

5
21/01/2016

My son booked the stay for us to come to his wedding we were all from Philadelphia, Virginia and even South Carolina. Everyone had nothing but good things to say about our stay here the rooms were superb and very clean. Comfortable beds and a great breakfast. The staff is well was eczema from start to finish they accommodated as well. This will be our staying place each time we visit our son and daughter in Garner! Keep up the good work!

Dilip P, Assistant General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Muir Wedding, Thank you for taking the time out completing a survey on your recent experience with Best Western Plus Edison Inn.I am so glad the Muir Wedding Party/Family enjoyed their stay. The staff enjoyed meeting everyone in the family. Our goal is to provide superior customer service, when the staff meet the customers expectations, its very rewarding. I will pass the message to the staff. Thank you for choosing us. Latoya Manuel Asst. General Manager

"First rate accommodations; great breakfast"

5
01/01/2016

My family stayed here back when Scotty McCreary won American Idol because it is about halfway from my daughter's home in Elon, NC to my sister's home in Sneads Ferry, NC. We were traveling there again to visit her because she could not drive after major surgery to see us. We had enjoyed the first stay so well, we never considered staying anywhere else on our way to her hometown. Loved the pillows; loved the hot breakfast!

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you so much for writing a positive review of your most recent stay at the Best Western Plus Edison Inn. We are so glad you enjoyed our breakfast items. To hear you enjoyed your stay again is very rewarding. Please continue to keep us in mind when passing through. Thanks Latoya Manuel Asst. General Manager

"Clean, comfortable stay.. inter-staff issues?"

4
29/12/2015

The location is ideal in the area, and easy to get to and out. Front desk staff was very nice and helpful. Rooms are very clean. Pillows are annoyingly square because of excessive tucking of the pillowcases, but they will un-square a bit if you tap them out a bit. I really liked the sink is separated from the bathroom, as it allows one person to get ready while the other is just starting. Breakfast was hot and well maintained. Very good stay overall. Note to management: I have a feeling there is a disgruntled employee there. Portly, light-complexioned short older man doesn't seem to get along well with his staff. They felt they were racially discriminated by him (I overheard some dirty laundry airing). One night driving in through the one-way driving loop, we almost got stuck driving in, because this same balding guy was driving out the wrong way (right by the elevator construction), forcing us to reverse to let him drive out. It was our right of way, and a shame he would make us do that. I don't know what role as employee he has, but maybe he should rethink is career options.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for taking time to complete a survey on Best Western Plus Edison Inn. We are glad you enjoyed your stay. The incident that you are referring to, we apologize for any inconvenience that might have caused you. The gentleman was actually a guest and is not employed by the hotel. We were able to deal with the situation and do not foresee any issues moving forward. Our staff will go above and beyond for our guest. If you need any further clarification or have additional questions, please feel free to contact us. We look forward to you returning to the Garner/Raleigh area and hope you choose to stay with us again. Latoya Manuel Asst. General Manager

"Clean, nice. A bit off the beaten path."

5
14/12/2015

The staff was nice, rooms were clean, and the breakfast was good. The hotel is a bit off the beaten path. It is a 2 story property, and they didn't yet have an elevator as of 12/2015, but it appeared that they were in the process of constructing one during my stay. The desk lady was so nice though, she even offered to carry my bags up the stairs for me. The rates were competitive, well < $100 / night when I booked. I would stay again.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for completing a survey. The staff work very hard to make sure every guest stay is memorable and comfortable. We are so excited about the elevator addition, waiting patiently for completion. We're making changes and constantly looking for ways to improve the Best Western Plus Edison Inn. It's wonderful to hear you were pleased with your stay. Latoya Manuel Asst. General Manager

"Fine for one night"

4
03/12/2015

This BW is very clean. The staff are just fine. The place is a bit outside the city, but this is to be expected given the very good price. My only complaint is that the coffee is terrible - I don't mean "so-so" - but terrible. That is a drag in a suburban hotel where you can't run out easily and get a cup elsewhere. The breakfast in general was very un-appetizing. No butter for your toast - just margarine. If this doesn't matter to you, then by all means stay here. There is nothing else wrong with this hotel.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for taking the time to express your concern about your recent stay with us. We do appreciate hearing from our customers as their comments are important for us to continue to improve our hotel. Thank you very much for choosing to stay with us and we look forward to your next visit if in the area. Latoya Manuel Asst. General Manager

"Very nice hotel, no elevator"

4
24/11/2015

Everything at BW Edison Inn is clean, shiny, new, and fresh. The staff was helpful and friendly. Our room was spotless, and the bed comfortable, the bathoom very nice, linens clean and neat. We left too early to enjoy and evaluate the breakfast. I will have to deduct a star for the lack of an elevator, (which the staff member stated will be installed soon). We are able to climb the stairs with our luggage, but this might be a problem for some travelers, and a deal breaker for the elderly, infirm or those with a lot of luggage. If you are willing and able to negotiate the stairs with your luggage, then add a star and enjoy your stay.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for letting us know about your experience with Best Western Plus Edison Inn. The staff work very hard to provide a friendly and clean environment. As staff stated, the elevator is under construction now. We are so excited about this addition to the hotel. I am glad you enjoyed your stay.

"Nice place, room service needs more attention"

3
11/11/2015

Nice place, good rate and location. Grounds look good, Friendly personality at the front desk> Breakfast was good. Room service left previous guests dirty wash cloth on the shower curtain rod - GROSS - need training and supervision -no shampoo in room either

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for your review. We are so glad that you enjoyed your stay and our location was convenient for you . Please accept our apology for the service you received. Our goal is to provide a memorable, comfortable and clean stay. We look forward to seeing you back again. Kind regards, Latoya M

"wonderful hotel"

4
06/11/2015

nothing but good to say about this hotel, staff, and breakfast items. was in town for a business trip, the traffic was really bad, however the hotel is close to all things you would need. the only item I would bring is a pillow, the pillows provided were just not that great, too small in size.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for taking the time to share your feedback with us. I was pleased to read that you enjoyed your stay. Our team work very hard to provide superior customer service. I hope we get to see you in the near future.

"Great Service"

5
06/11/2015

I always stay at this hotel when visiting my daughter at Duke University because the service and quality of the hotel are worth the 25 minute drive to the campus. We love the friendly staff, that always seems to remember us when we check in, and the quality of the rooms.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for the kind words and compliments to our Best Western Plus staff. We are glad that you enjoy your stay each time. The staff strive to make every guest a priority. We look forward to seeing you back again. I will be sure to share your comments with the entire team. Thank you, Latoya M

"Wedding"

5
26/10/2015

My granddaughters wedding. Hotel staff great. Room great. Breakfast could have had a little more variety but overall food was excellent. Hotel is clean and staff very helpful. Recommend this hotel highly.

Dilip P, Front Office Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for choosing to say at our location. We are glad you had a good experience and enjoyed your stay. We appreciate your comments and compliments about our team. When in the area, please come back and visit. Thank you, Latoya M

"Subpar product"

2
26/10/2015

While the staff was helpful and friendly, and the room was clean, the overall product is well below par for the price and brand. A rather old room, across from several noisy vending and ice machines. Old style bed, small pillows and folded-in blanket rather than covered duvet. Old bathroom with a noisy fan switched on together with the cold dim light of an older generation CFL, and no product except for the motel-6 sized mini soap bars and a single mini bottle of shampoo. It would've been decent value at half the price and a cheaper flag, but did not live up to my expectations of the BW Plus brand.

"Don't expect the customer service they advertise."

1
18/10/2015

Just checked in for a two night stay. Immediately discovered AC didn't function, mentioned to the front desk. Gal at desk said no worries, just takes a couple of minutes, I can fix it for you if it's not working when you get back. Just got back, it's not working, she's gone, and the front desk says there's nothing they can do. Nice. Will not come back again.

Dilip P, Asst. General Manager at BEST WESTERN Plus Edison Inn, responded to this review
Thank you for letting us know about your recent experience with us. We apologize that our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide superior customer service and based on the situation describe, we did not meet this goal. Your comments will be used as a training tool for our staff. We hope that you give us another chance to provide superior customer service.

"More than enough..."

3
15/10/2015

If you're planning to visit Raleigh and the surrounding areas, this hotel is a perfect place to stay. It's about 15 minutes from everything. The rooms are adequate, the beds aren't the best and they have square pillows(WHY!?) but if you only plan to sleep here, it's more than enough. The free breakfast was a nice touch, the internet worked without a glitch and it was nice having on-demand television should we need it.

"They have a little library!"

5
02/10/2015

Any lobby that has a take-one / leave-one library is my kind of lobby. Which was fortunate, because when I arrived after a long, rainy drive it was 25 minutes before I could be checked in. I was grateful for that little library. The late check-in was through no fault of Lauren, the young woman behind the counter. This poor harrassed girl had a phone in each ear, one from a complaing customer trying to manipulate a lower rate and one from the manager telling Lauren what to do. I gathered from the conversation that Lauren was new to the job, so I was impressed at how she kept her cool, remaining professional and courteous. When she finally had a chance to work with me she apologized for the delay and had me on my way within 4 minutes. My stay was pleasant, as always. Thanks, Lauren - well-done!

"Very Good Hotel Experience"

5
01/10/2015

Courteous, smart and dedicated staff. Helped with taxi services to conference in Raleigh, NC. Excellent breakfast, fast internet, quiet, clean, with many room amenities all in working order. Near hourly bus route in the morning and close to WalMart. 10 minutes to the central business district of Raleigh by car.

"convenient and decent"

3
27/09/2015

I attended a group event and stayed at the Best Western - it was OK... there were some decent amenities, (microwave, fridge, flat-screen) and the bathroom was updated, but the carpet was a little worn and stained, and there were no USB ports to charge my phone (my bad - I forgot my wall charger.) I had TV problems (the manager finally had to fix it.) The breakfast was OK, the staff was nice, and overall, it's a decent sleep for a night or two....

"Nice hotel in a great location for us."

4
26/09/2015

We were nicely greeted by the front desk attendant who was very capable and welcoming. She asked about our room preference since there is no elevator in this hotel. She helped us with directions to restaurants, and places of interest in Raleigh. The room was nicely appointed and clean. Good TV with lots of channels, decent towels, good shower. The proximity to Raleigh is a big plus. It is only about 10 minutes to downtown and very easy to get there....probably allow more time at Rush hour. Only the breakfast was a little marginal, but this was the case at every hotel we stayed at during our 10 days on the road. All the plastic wear, paper cups and plates are bad enough, but the food quality goes down every time we head out on a trip in the US. I know we aren't staying in luxury accommodations, but the egg disks and sausage patties, and generic cereals and breads are not inspiring, and certainly no longer a plus when making a lodging choice. Everyone has the same icky food, so it's no bonus. Overall the hotel was fine and met all our needs.

"Above average for the good price"

4
20/09/2015

I have stayed there several weeks and will go back. The discounted prices are great. I like their free scramble egg breakfast. The place is quiet. I have not noticed hearing room doors, ice machine or outside noise when in the room. The only noise is the exhaust fan in the bathroom which is common to the whole floor is always on. Closing the bathroom door helps. The AC unit is right beside the work desk and blows on you when on. The AC unit is pretty quite and not annoying when asleep. The place seems to attract a lot of men that work on outside jobs and need a quit place to get a good nights sleep. The staff is very friendly and helpful if you have a question. The place is kept clean.