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Vorteilscode

SureStay Hotel by Best Western Wenatchee, East Wenatchee

580 Valley Mall Parkway, 98802-4836, East Wenatchee, United States - Siehe auf einer Karte
SureStay Hotel by Best Western Wenatchee - Außenansicht Das SureStay Hotel by Best Western Wenatchee ist ideal in East Wenatchee Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das SureStay? Hotel Wenatchee bietet 54 renovierte Zimmer mit Innenkorridoren, einen Swimmingpool und einen Wannen-Whirlpool. Im Zimmerpreis enthalten ist ein erweitertes kontinentales Frühstück mit selbst gebackenen Waffeln sowie Biscuits & Gravy (Biskuit-Brötchen mit Soße). Unser renoviertes Haus ist das Hotel, das dem Flughafen Wenatchee (Pangborn Memorial Airport) am nächsten liegt. Dank der zentralen Lage des Hotels sind viele Ziele leicht erreichbar. Dazu gehören die Valley Mall, Restaurants, Bars, die historische Innenstadt von Wenatchee und weitere regionale Sehenswürdigkeiten wie Lake Chelan und das bezaubernde Dorf Leavenworth im bayrischen Stil.

SureStay

Hotel by Best Western Wenatchee

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Freibad
    Freibad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • Kammerdiener
    Kammerdiener
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2019
Gebildet aus de 73 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
31
Sehr gut
28
Befriedigend
9
Mangelhaft
4
Ungenügend
1
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
6
Familie Familie
30
Geschäfts-<br>reisende Geschäfts-
reisende
9
Paare Paare
22
Reisen mit Freunden Reisen mit Freunden
2
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Genny Kincade"

5
User 11/07/2019

We had a fantastic time together at the Surestay hotel in wenatchee!!! So comfortable and clean and Lindsey was so friendly and helpful!! We will definitely be back!! The pool was awesome and the hot tub was really amazing!!!

"Would Stay Again"

4
MissyGryphon, Armstrong, Canada 07/07/2019

This is a reasonable priced hotel in a good location. Across the street from the mall and easy walking distance to the river trail on the east side of Wenatchee. It is an older property that has gone thru a renovation to become part of the Best Western family. It does show it's age but we found our room spacious and clean.with good beds and linens. Yes the included breakfast is minimal but it does the trick to get you started for the day and actually had more items than I was expecting. The room was small but I understand that they are expanding. Overall, a good stay and I would return.

"NOT really pet friendly, and broken down"

2
teechjc, Seattle, Washington 25/06/2019

SO, there isn't a pet relief area! You have to go to the side of the building.. that is just overgrown weeds, broken fences, trash, dirty, it's just gross. The price was great, the mall is across the street! No one smiles or says hello! Carpets are gross, the bedspread smelled like old sweat. I didn't pay much for the room, but I wouldn't return. I always stay at Best Western.... eeeks to this one.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello teechjc, I am sorry that we seemed to disappoint you. I'm glad to hear that you found the location of our hotel and the price to be right. It saddens me to know that you weren't happy about the "pet friendliness" of our hotel. We will look into improving the area in which our guests can take their pets. I'm very surprised to hear that you didn't come across staff that smile or make you feel welcome. It's important for our guests to feel welcome and I will be speaking with the staff about this right away. I sincerely hope that you will consider giving us another opportunity to earn back your trust.

"Very good price / service experience"

4
User 24/06/2019

Excellent location on a small island between the river and the harbor is was very quit. Hotel is not quite new, nevertheless it's clean and pleasant. Personal was helpful, we would book this hotel again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for taking the time to share your experience with us. I'm glad that the staff was helpful. We would be honored to have you stay with us again sometime. Have a wonderful summer!

"Nice hotel with great staff"

4
b12shealy, Fredericksburg, Virginia 19/06/2019

The room was nice, large, and clean. Lindsey was at the front desk and she treated us as though we were staying at her home. She was very attentive and made sure our stay was great, including the breakfast.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi b12shealy, Thank you for your kind review of our hotel. I'm happy to hear that your room was clean and large enough for your comfort. I am also pleased that Lindsey was able to provide you with a great experience as well. I will be sure to pass along the compliment to her!

"East Wenatchee little secret"

5
Seaimhappy, La Conner, Washington 18/06/2019

My sister and I went to E. Wenatchee for our sunshine fix and swimming pool leisure fix. This hotel is really a great affordable clean and friendly place to stay! The hotel is close to shopping, restaurants, waterfront parks and a Starbuck just a block away! . We felt very safe and comfortable staying here. We used the pool for 4 days of our 5 night stay and it was fantastic! The temperature of the pool was perfect and we enjoyed it so much. The staff especially Lindsey at the front desk and Carla the housekeeper were so friendly and helpful during our stay. I will definitely stay here again. The price is very reasonable as well.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your great review! We are thrilled to hear that you were able to truly enjoy your stay here at SureStay Wenatchee! We hope to have the pleasure of your company again soon. I will be sure Lindsey & Carla both receive the recognition they deserve and I will pass along the compliments as well. Have a wonderful summer!

"Love it here"

5
User 02/06/2019

This place is great! It has the most powerful hot tub jets I have ever experienced. Great View of the mountains while sitting poolside. Lindsey (the waffle champion and front dest MVP) was so kind and helpful!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Sarah, Thank you for your kind words regarding your recent experience here at SureStay Wenatchee! We were thrilled to have you as our guest and hope to see you again soon. I'm glad that you liked the hot tub and appreciated our beautiful view. I will be sure that Lindsey hears that she was able to make a great impression. Have a great summer!

"Nicely updated and conveniently located."

3
User 23/05/2019

We picked this motel based on Trip Advisor reviews and were not disappointed. The price was within our budget and the location was convenient. The facility has been tastefully updated and our room on the second floor was clean, comfortable and had a little balcony that overlooked the pool. Be advised that there is no elevator, so request a room on the ground floor if carrying all your bags up a flight of stairs will be an issue for you.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello 739kathryn, Thank you for taking the time to give us your feedback. We are pleased to know that we were budget friendly, clean and comfortable for you. I am sorry if we weren't able to get you on a ground floor room. But as you said, the balcony rooms are nice too. In the future if you ever need help with getting your bags up the stairs, please don't hesitate to ask. We love a great opportunity to help!

"Great Use For an Aging Facility"

4
Don A, Portland, Oregon, United States 10/05/2019

From what I can tell, SureStay has not only rebranded, but completely re-done this motel. The result is great. It's still "older", but with everything new inside. They said they were about to expand their breakfast room, too, which would be welcome.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Don, Thank you for the great review. We are pleased that you noticed how hard we have worked to make this hotel go from "great" to "amazing". And yes, that is correct, there is more to come with the remodel of our breakfast area very soon!

"great stay"

5
User 06/05/2019

wonderful hotel. clean and great bed. Lindsey the front desk clerk was very friendly and helpful. this is the only hotel in all my travels that has called me the day before our trip to let us know due to a parade rout in front of the hotel that we could check in early. I always want to check in early with much push back from most hotels. Lindsey assured us she would try to accommodate us in the future if we wanted an early check in. this will be our go to hotel from now on in east Wenatchee because of Lindsey. give her a raise and do not lose the wonderful person Tim & Lori

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Tim & Lori, Thank you so much for your review regarding your recent stay and our front desk staff, Lindsey. We are thrilled that she was able to get you checked in before the city cut off access to accommodate the Classy Chassis Parade. I am also happy to hear that you found everything to be clean and comfortable. We look forward to seeing you again the next time you're in the Wenatchee area!

"Great stay at a great place"

4
User 01/05/2019

The motel is conveniently located close to major roadways and close to the historic centre part of town. The recomended thai restaurant was also very close-by and very good. Lindsey at the front desk was very friendly and helpful.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Ralf, Thank you for the great feedback! I are pleased that you were able to find great food and the historic part of town. We loved having you as our guest and I am pleased that Lindsey was was able to be friendly and helpful. I will be sure she receives the recognition she deserves. We look forward to seeing you again the next time you're in Wenatchee!

"Good location, Rooms clean, No frills hotel"

3
User 13/04/2019

Good location, across the street from Olive Garden, East Wenatchee Mall. El Porton Mexican restaurant, McDonalds, Arby's within walking distance. Rooms clean, but had to much air freshener smell. Breakfast area, extremely small. Capacity of about 6-8 people. Plan on taking your basic breakfast, waffle, cereal, coffee back to your room. No frills hotel, but OK for the price your paying for under $100. This hotel is fine for a one night stay.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Kirk S, Thank you for taking the time to provide your thorough feedback about your experience here at SureStay Wenatchee. I sincerely apologize for not being able to exceed your expectations, especially regarding our breakfast area. Because of feedback like yours, ownership is giving serious consideration to enlarging the area; however, at the SureStay Properties we provide a continental breakfast unlike our counterparts at hotels with brands such as SureStay Plus, Best Western Plus, and Best Western Premier that provide a full hot breakfast. We will however share your feedback with brand's leadership team as it is comments like yours that help the brand work towards providing a great guest experience.

"Nice clean place, especially for the price"

4
CmeyerIII, Breezy Point, Minnesota 12/04/2019

We were here for a family visit and knew we would just need a place to sleep and have breakfast. This place was the most cost effective and of course worried us at first. It was very clean and the front desk person (Lindsey) was always there to help. I even joked about her living there because it was always her at the desk no matter when we arrived! The rooms were specious, Wi-fi worked great, they gave us extra towels as we stayed 3 nights, the pool was nice and clean (surprised it was salt water). My only semi negative comment is that the breakfast eating area is way too small when it is a busy morning. Customers kept bumping into each other and most days we just had to bring food back to our room due to no seating.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi CmeyerIII, Thank you for the thorough review! I'm pleased to hear that, overall, your stay was pleasant and price effective. I am glad to hear that Lindsey was able to be there to help when needed. I will be sure she receives the recognition she deserves. Thank you also for the constructive feedback on our breakfast. Because of feedback like yours, ownership is giving serious consideration to enlarging the area. We loved having you as our guest, and we look forward to seeing you again the next time you're in the Wenatchee area.

"SureStay Hotel by Best Western Wenatchee"

5
User 11/04/2019

The hotel is very nice! Always my 'go to' place when I'm skiing Mission Ridge. Lindsey at the front desk was awesome! She's friendly, courteous and helpful! I'd missed breakfast by just a few minutes and she was nice enough to give me a 'breakfast to go' bag! She was very sweet and extremely accommodating!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi moondoggie10! Thank you for taking the time to leave us a great review about your stay here at SureStay Wenatchee! We loved having you as our guest and we look forward to seeing you again the next time your travels bring you this way. I will be sure to share your remarks with Lindsey as well. I'm sure she will be thrilled to hear that she was able to leave you feeling Sure about your Stay!

"Worked for us in a medical emergency"

5
User 05/04/2019

We were in Wenatchee visiting our brother in the hospital. Lindsey was very accommodating to our unknown schedule. We weren't sure how long we would stay, and she allowed a day-to-day 'reservation' which worked out great!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We are so happy to hear that Lindsey was able to make your difficult situation a little easier. On behalf of our entire team, we hope your brother is feeling better. I hope you have wonderful summer!

"Great staff!"

5
User 02/04/2019

We were in Wenatchee for an overnight stay for a ski day at Mission Ridge. Looked for a lower-price, convenient place, and made the right choice with Surestay! Clean room, comfortable beds. Not fancy, but a very honest space. And very convenient to restaurants, trail to river walk, and freeways. Best of all was Lindsey at the front desk! She went more than out of her way to find us the perfect room for our needs. Thank you!! Great stay.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi 118apier, We are thrilled to hear that you chose SureStay Wenatchee you your ski trip! We're glad to hear that you were able to enjoy so much of what Wenatchee has to offer! We will be sure to pass along your compliment to Lindsey, she will be thrilled to hear your kind remarks!

"Quite impressive for the price"

5
Chele D, Covington, Washington 22/03/2019

Stayed in HUGE King room with a fabulous shower head and separate shower heater. Mattress was a tad bit hard but that may just be me. Staff was fantastic. Only negative was the overwhelming fragrance of the carpet powder. But when I brought it up they immediately stopped using it in my room. Staying there next weekend and will call asking for it not to be used in my assigned room and I'm sure they will accommodate.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Chele D! Thank you for the wonderful feedback. We are thrilled that we were able to exceed your expectations. You are absolutely correct about us doing anything we can to accommodate you with your special request. We value your patronage and love when we have an opportunity to impress our guests! We can't wait to see you again soon!

"A budget Best Western"

4
Teachermandoug, Penticton, Canada 11/03/2019

The hotel is very clean and in good shape. Everything worked. The only weakness was the breakfast and the room (small). It's continental at best. Waffles, bread, cereal, yogurt, biscuits and gravy. No real cream for coffee, just powdered.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Teachermandoug. Thank you for coming to see us at the SureStay Hotel! We're excited that you found our hotel very clean and in good shape. Thank you also for the constructive feedback on our breakfast. Because of feedback like yours ownership is giving serious consideration to enlarging the breakfast room therefore, expanding our breakfast items. When you're in the area again, we hope that we can look forward to welcoming you back again soon!

"Great Place to Stay"

4
User 11/03/2019

Nice rooms and close to restaurants and the local mall. It was easy to find. We had our Grandsons with us they had a great time in the hot tub the staff was very helpful and friendly, especially Lindsey!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Tim S, Thank you for taking your time to give us a great review of our hotel and staff! We are pleased that you along with your family were able to join us at SureStay Wenatchee. We are very happy to know your grandsons enjoyed the hot tub! Lindsey and the rest of our staff will be honored by your remarks. We all look forward to seeing you again if your travels bring you back to the area.

"Great place to stay in Wenatchee"

5
MarisaAf, Seattle, Washington 09/03/2019

We've found this hotel to always provide good service, and clean rooms. A great place to stay for a night or two at a reasonable price. Also, that it's dog-friendly is a plus! Lindsey, who checked us in for our stay was super helpful and professional.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear MarisaAf, Thank you for taking your time to give us a great review of our hotel and staff! We are pleased that you and your pup were able to join us at SureStay Wenatchee. Lindsey will be honored by your remarks. We all look forward to seeing you again the next time your travels bring you to the area.

"Great Stay!!"

5
User 04/02/2019

My coworker and I came to Wenatchee for a business trip and had a wonderful stay at the SureStay! Staff was amazing (especially Lindsey!! She was so awesome, we loved her!!), rooms were clean and cozy, and housekeeping was so sweet and helpful! Right across the street from the mall and close to a lot of restaurants and convenient stores. Overall great trip and stay! Would recommend to anyone!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Breanna, Thank you for your kind words regarding our hotel, housekeepers, and front desk team member Lindsey. I will be sure that everyone gets the recognition they deserve. We loved having you and your colleague as our guests here during your say and if you should ever return to the area, we would be thrilled to host you again!

"Great Stay"

5
User 29/01/2019

Lindsie was very professional and courteous. She was very eager to help w/ any needs and willing to give any advice and suggestions when it came local information. I will definitely return here due to the great service I received while visiting.

SureStay, Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Worktraveler1977, Thank you for the kind words about Lindsey, our front desk team member. I am glad to read that you would choose us again for your lodging needs. We sincerely look forward to seeing you again.

"Clean hotel, but LOUD. Request second floor if available."

2
k2msl11, Seattle 28/01/2019

Either we had some very loud guests staying above us (they seemed to be intentionally & excessively walking back & forth up until after 11:00 pm) or the first floor ceilings are too thin. We called & asked for a room change, but were told by staff there were none available to move us. The front desk staff was able to call the room above us & get them to quiet down, but it was temporary & the noise & trampling started again before 6:00 am. I appreciate the attempt, but we slept quite poorly thanks to this.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello k2msl1, Thank you for taking the time to write a review about your experience with us. I am sorry that your stay was less than exceptional. We were not aware that the guests started making noise again. I will make sure that they are not a problem here at our property again. I hope that you will give us another opportunity in the future to prove that this is not something that you should come to expect when lodging with us.

"Delightful experience"

4
Scott W, Sedro Woolley, United States 28/01/2019

The rooms were exceptionally clean. Very small, Queen, but quite adequate. Staffing was excellent. Breakfast area was very small. Really no more than two people could fit in comfortably while fixing a plate. Seating better though. In a nice area in town. A nice mall right across the street corner store Macy's. Olive Garden and a Sharis right across street. Starbucks within short walking distance. Very clean area altogether. We had a lovely stay. In town for a "Hockey Tournament". Ice stadium 5÷8 mins. away.

SureStay, Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Scott, Thank you for choosing to see us at the SureStay. I would also like to thank you for taking the time to write this review. We are happy to read that you found the room exceptionally clean. Your compliments of the staff are much appreciated as we work hard to deliver superior guest service to every guest. Thank you for the constructive feedback on our breakfast. Because of feedback like yours, ownership is giving serious consideration to enlarging the area. We are lucky enough to be at a great location surrounded by these wonderful business. We are very happy you had a lovely stay! We hope we see you again if you are ever in the area!

"J"

5
User 20/01/2019

Here for a week, room was great! Alli at front desk was awesome! Staff was very professional. Hotel was close to everything within walking distance, I will definitely stay here again, nice to have quality in a small town.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi J, Thank you for the great feedback. We loved having you as our guest and look forward to seeing you again the next time you're in the area!

"Nice hotel"

5
User 12/01/2019

This is a great hotel within the budget. The room was clean and well maintained. The front desk staff were super awesome. Lindsey was very helpful and professional. She made sure our stay was very comfortable. Thank you so much Lindsey.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Sandeep Dev M, We are thrilled to see that we were able to provide you with a superior guest experience including a room that was clean and well maintained as well as front desk staff that were professional. We look forward to seeing you again the next time your travels bring you to the Wenatchee area.

"Dirty room, average stay."

3
jaykayjaykay, Walla Walla, Washington 05/01/2019

On the plus side, they had a room available on this very busy weekend and we had no problems checking in/out. They had most of the usual breakfast offerings. On the negative side, upon check in, our room had very obviously not been vacuumed! Also, the beds were saggy and the tv was quite small. The breakfast nook was small, so some people had to take their breakfast back to their rooms. Location-wise, this hotel is within walking distance to a mall. It is also close to the bridge, so it is easy to get the downtown from it.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear jaykayjaykay, I am very surprised to hear that your room was not properly attended too by housekeeping. I will be looking into that immediately to ensure that is not a problem for future guests. I will also be looking into the other items you mentioned and quickly correcting any shortcomings I encounter right away. Our pillow top mattresses are still quite new, but we will be sure to inspect each one thoroughly to find any that could be sagging and replace it. As for the breakfast area, we are looking into expanding the area very soon. Thank you for the feedback and I am sincerely sorry for not meeting your expectations.

"Great Place To Stay"

4
GFoodyD, Kent, Washington 27/12/2018

Very reasonably priced, with a great location in East Wenatchee by the mall. Lindsey at the front desk was super nice each time we saw her and always made us feel welcome. Would definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello GFoodyD, Thank you for kind words about our hotel and about Lindsey, our front desk team member. I am very pleased that you found the prices reasonable and the location to be great. I also really enjoy how close we are to the mall. I also love how close we are to the beautiful Columbia river. I am glad to read that you would choose us again for your lodging needs. We sincerely look forward to seeing you again. Happy New Year!

"Wonderful Stay"

5
Lacey G, Aspen, Colorado 23/12/2018

We stayed 2 nights at the SureStay in East Wenatchee. The hotel had a very clean fresh smell from the moment we walked through the door. Our room was extremely clean & a good size for 2 people. The front desk agent, Lindsey really stole the show for going above & beyond expectations on our second day. She was so knowledgeable about all of our questions regarding travel recommendations & tips for alternate routes & winter weather warnings. We were so appreciative to have a local's perspective. She was so personable & warm. If we ever end back up in Wenatchee, we will most certainly consider the SureStay! Thank you Lindsey!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hi Lacey, Thank you for the wonderful feedback. We absolutely enjoyed having you as our guest and we would be thrilled to have you again should your travels bring you back to the Wenatchee area. I am also glad to hear that you found your accommodations here to be so clean and welcoming as well as Lindsey to be so helpful. We will be sure she receives the recognition she deserves. On behalf of the SureStay Wenatchee staff, Merry Christmas!

"Family early Christmas Celebration!!!"

5
katiedeeeee, Walla Walla, Washington 22/12/2018

We met my wife's sister & Brother in law in Wenatchee at the SureStay hotel with plans to visit Leavenworth, WA. My Brother in law found SureStay & we booked 2 rooms for Friday, December 21, 2018. We loved our hotel rooms: huge room with ultra comfortable king sized bed, comfortable chair, plenty of roominess in vanity & bathroom, it was soooooo quiet!!!!! We were visiting for an early Merry Christmas!!!!! We had a wonderful afternoon visiting, talking & laughing at the SureStay Hotel!!! We had 2 meals in Leavenworth, enjoyed the Christmas lights, my wife and sister in law went shopping!!!! The SureStay Best Western is a tidy, clean, comfortable, safe place, and is located close to the outlet malls!!! The housekeeping staff does a superior job of creating a clean, polished, and welcoming hotel interior spaces. My wife's sister was able to get an early checkin and was appreciative to the front desk staff on 12/21/18. We met Lindsay at the front desk on Saturday morning, she was a friendly positive lady and very charming!!!!! Thanks SureStay Best Western for a comfortable quiet hotel with a yummy breakfast!!!!!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for the wonderful feedback. We are thrilled to hear that we were able to make your stay comfortable. I am also very pleased that you found the rooms so comfortable and our front desk staff so helpful and friendly. I will be sure to share your remarks with the rest of the team because I know that they will be encouraged by your remarks. Thanks again and Merry Christmas!

"Great stay!"

5
User 09/12/2018

The beds are some of the most comfortable I ever slept on! Lindsey at the front was friendly and helpful! The biscuits and gravy are super nom. The shower heads are big! Winter hot tubbing! I didn't, but they had the outdoor tub going and next time I'm coming prepared!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Rachel, We are so happy that you found our beds so comfortable and Lindsey to be so helpful. We will be sure she receives the recognition she deserves. We look forward to seeing you again the next time your in the area. We will be sure to have the hot tub warmed up for you! Merry Christmas...

"Excellent!"

5
User 09/12/2018

Stayed here for a night during the busy winter season of Leavenworth, but the front desk was handling everything perfectly. Lindsay was great and also gave us a nice list of sightseeing tips and dinner recommendations! Room itself was in excellent condition, all the furniture was brand new and the housekeeping did a great job keeping everything tidy! Due to an unforeseen family emergency, we unfortunately had to leave early and the front desk staff was very understanding and helpful with our situation. This place will definitely be at the top of our list when we get back here!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello nicolasmrozowski, Thank you for the kind review about SureStay Wenatchee. I am thrilled that you were satisfied with your accommodations and with our friendly front desk staff and housekeeping. I am sorry to hear that you had a family emergency. I hope that everything works out alright. We look forward to seeing you again when you return for another visit. Merry Christmas to you and your family!

"Had a very pleasant experience."

5
User 08/12/2018

Lindsey was the best! We had to change our plans and check out early and she was so helpful and accommodating. Room was clean and quiet. We come to the Wenatchee area often and will definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Wenatcheeguest, Thank you for the wonderful feedback. We love having you as a guest and we would be delighted to have the pleasure of your company anytime! Merry Christmas and have a safe trip home.

"It was ok...."

2
User 04/12/2018

Not as clean as stated, your room doesn't get vacuumed daily and the beds are worn.... you can see body prints in the beds. Pillows smell like the last person that stayed. We had No hot water for showers.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Localtravler123, I appreciate you bringing this to our attention. Please know that your feedback gives us an amazing opportunity to help create a superior guest experience for our future guests. My sincerest apologies that we failed you during your stay with us. I hope that you know that this is not the type of thing that any of our valued guests should ever expect from us. I'm confused with your remarks about the beds considering they were very recently updated but we are going to look into that as well. I have spoke with housekeeping and maintenance about cleanliness and the water issues. Once again, please know that we do not take these matters lightly and we are taking the appropriate measures to address the issues you have brought up.

"Friendly and Clean"

5
User 20/11/2018

Lindsey was extremely friendly and was more than happy to help us with our check in. Very clean and spacious room. For the price, very good value. Also very convenient location. Close to many restaurants and shopping.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Bob, Thank you for taking the time to give us the great feedback about your accommodations here and about our newest addition to the team, Lindsey. We loved having you as our guest and we look forward to seeing you again the next time your travels bring you to the Wenatchee area. Happy Thanksgiving!

"Best place to stay in Town"

5
User 17/11/2018

Have had a great experience staying at this place, its clean,quiet,and very professional. Lindsey in the front desk has been absolutely awesome! Very highly recommended! Surestay in East Wenatchee,best place in town!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Lali, Thank you for taking the time to give us some great feedback about your stay here at SureStay Wenatchee. I'm happy to hear that our hotel and front desk staff were able to meet your expectations. I will be sure Lindsey gets the recognition she deserves. Happy Thanksgiving!

"Good, but not quite "very good""

4
OjosVerdesVancouver, Bellingham, Washington 13/11/2018

The rooms are large and comfortable. We especially appreciated the high quality mattresses on the beds. Views of the mountains across the river can be lovely from the second floor (never mind the dumpsters in the foreground). We did have one little housekeeping matter but it was resolved quickly and graciously. The staff were friendly and efficient, the continental breakfast above average for sure. The location is fine, especially if you have time to walk the River Walk right nearby.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello OjosVerdes, Thank you for taking the time to review us! I'm happy to hear that when you had an issue that we were able to resolve it so quickly. We strive to create a superior guest experience and when there's an issue it's very important to us to have the opportunity to make things right as soon as possible.I'm glad you mentioned the Apple Capital Loop Trail that is nearby. That is one of the things to do in the area for sure! Thanks again for your review and we hope to have the pleasure of your company again should your travels bring you back to the Wenatchee area.

"Very clean!"

5
User 10/11/2018

We would like to thank Lindsey for our stay at surestay. Very good hotel, spacious rooms, very clean!!! Good breakfast and friendly staff. Right across the mall and just a couple blocks from Starbucks.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Anita, Thank you for your kind words about our hotel. It thrills us to hear that you were able to enjoy your spacious, clean room, a good breakfast, and that you also had the opportunity to meet our newest addition to the team, Lindsey. We hope to have the pleasure of your company again the next time your travels bring you to the Wenatchee area! On behalf of our family to yours, we hope you have a wonderful thanksgiving!

"Very friendly, efficient service, starting with the front desk clerk, Lindsey. I was tired and she checked in quick"

4
Raul M, Omak, Washington 09/11/2018

Surprisingly roomy accommodations and very clean. Parking was pretty full, but I still found a spot not too far from the entrance. Breakfast could be improved: eggs, bacon, biscuits and gravy would be nice.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Raul, Thank you for taking the time to write us a review. It means a lot when our guests take the time to give useful feedback. Because of feedback like yours, ownership is giving serious consideration to enlarging the area; however, at the SureStay Properties we provide a continental breakfast unlike our counterparts at hotels with brands such as SureStay Plus, Best Western Plus, and Best Western Premier that provide a full hot breakfast. I do want to add however, that we actually do offer biscuits & gravy as well as boiled eggs. We will however share your feedback with brand's leadership team as it is comments like yours that help the brand work towards providing a great guest experience. Thanks again for your review. I'll make sure that Lindsey gets the recognition that she deserves.

"Older hotel"

3
17345, Wenatchee, Washington 06/11/2018

Basic hotel, near a sports bar and across the street from a small mall with Olive Garden, Shari's and a nearby Starbucks. Rooms were fine. A little run-down, desk staff was friendly enough. If you are looking for a cheaper option that is NOT on Wenatchee Ave and you are only looking for a place to crash, this could work for you.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for taking the time to review your experience here at SureStay Wenatchee . I apologize that you felt that our hotel was basic. I would like to mention that we have completely renovated the entire property recently. We have updated everything from top to bottom. I will be sure to pass along your remarks to the staff about their friendly service. They will be excited to hear that their efforts aren't going unnoticed.

"Nice place"

5
corndog10, montesano 18/09/2018

The room was very clean and we were able to check in early, the halls were quiet and we slept well, There is a nice restaurant just through the parking lot, very convenient for dinner and breakfast. They have a fridge and microwave in the room. very handy for left overs

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We're thrilled that you enjoyed your stay at the SureStay Hotel. We're delighted that you found the room clean and we're able to check you in early, and that you were able to put the fridge and microwave to use. We're also pleased that halls were quiet allowing you to sleep well. Yes, many of our guests enjoy the restaurant that is in our parking lot. Our team would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us a five-star review.

"Mini Vaction"

5
Mercwork, Peshastin, Washington 09/09/2018

My wife and I needed a mini vaction (one night) away from 24/7 caretaking. A friend was coming for a visit so we booked a room here. It was clean, quiet, well maintained. Staff was friendly and responsive to our needs. Breakfast was good. Highly recommend staying here.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for coming to see us at the SureStay Hotel for your Mini Vacation. We are happy to read that you found the hotel clean, quiet, and well maintained. Your compliments of the staff are much appreciated as we work hard to deliver superior guest service to every guest. We're also pleased that you thought the breakfast was good Best of all, we are honored when our guests highly recommend staying with us. It would be a pleasure hosting you again on your next Mini Vacation. Come see us soon!

"Great Location, Super Staff, Comfortable"

4
User 07/09/2018

First stay at a Sure Stay and will certainly check them out again. Good location, close to shopping and dining options. Very comfortable room. First visit, first impressions - staff are excellent. Arrived hours before checkin time and asked if we could drop bags and get keys. Brian said certainly, just let me check with cleaning colleagues on status of available room.... Moments later he said that room nearly ready, checked us in - we dropped bags at the room - staff doing final vaccuum. Freshened up and as we left the room 20 mins later, cleaning staff welcomed us to the Sure Stay, asked if the room was ok and if we wanted fresh towels or any other items after freshen up. totally unexpected and MOST appreciated.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We are thrilled you enjoyed your first stay at a SureStay Hotel. It's great to hear that our location was ideal during your travels and your room was very comfortable. We believe that our service sets us apart, and it's wonderful to read that we were able to check you in early as many guests want to get situated early in the day. I will pass along your compliment to the housekeeping team as they do a superb job of providing superior guest service. We look forward to our next opportunity to host you and exceed your expectations!

"Great location"

4
User 27/08/2018

I usually go to Wenatchee monthly and often stay at SureStay. The people at the front desk are very friendly, the rooms are large and you can get a great view of the mountains and swimming pool. There are large decks or patios on the river side of the hotel but it can be loud in good weather with kids in the pool. The patio pool side rooms are actually fenced in so you can't walk directly out of your room to the pool. I love the larger than usual refrigerator in the rooms and breakfast is a nice addition. It's really fast getting to and from the hotel from the Wenatchee side of the river. There are several restaurants within walking distance and the mall is right across the street. I've stayed there many times. The only thing that makes me take a star away is housekeeping needs to step it up a bit.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We appreciate you choosing the SureStay Hotel during your travels! As you noted our people can make all the difference, and it's wonderful to read that we could leave such a good impression. Yes, we would agree that the poolside rooms have a great view of the mountains and swimming pool. We're pleased that you love the amenity of the large refrigerator, and our enhanced continental breakfast. We're also happy that our location was ideal for you being fairly close to the Wenatchee side, having several restaurants within close proximity, across the street from the mall. On the other hand, we'll hard to improve our housekeeping. Should your travels bring you back to the area, visit us again!

"Just one word, Sparse"

3
Phiops, Los Angeles, CA 21/08/2018

Stay all over the country and paid a little more for this one, wry disappointed - room just sparse and dank...not welcoming hall, doors left propped open at night, carpets and furnishings in rooms old, just not worth price. Have to say, staff very sweet but property very tired.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Phiops, Thank you for your comments on your stay. The hotel was fully renovated last year with the goal in mind of having a refreshed product while still being able to offer affordable rates to our guests. As to your comments about doors being left open, that is not a common practice. I'll be reinforcing with my team members the importance of doing regular property walks and how to best address situations such as you encountered with guests leaving their doors open. On the other hand, thank you for your compliment of the staff. Your feedback is much appreciated, and we hope that you'll give us a second chance to better this experience that you had.

"Gloomy 80s-style interior, slightly worn furniture, strong smell of air freshener everywhere."

2
tirakatz, Bonn, Germany 17/08/2018

This place urgently needs refurbishment. It looks like the setting of an 80s TV series. The hall, stairs and corridors smelled of air freshener which is always suspicious; you inevitably ask yourself what they try to cover. Breakfast was pretty good. All in all the label "Best Western" is misleading. Should be modernized or sold to a cheaper hotel chain.

SureStay, assistant manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your feedback. We are glad you enjoyed the breakfast but disappointed to hear you did not enjoy our renovated hotel. A full renovation was completed last year. The goal of the renovation was to provide a comfortable, refreshed experience while still maintaining a level of value that we know our guests appreciate. Guest feedback such as yours is always appreciated as it allows us to see where we are excelling and where there are opportunities for improvement.

"Insurance Agent"

4
User 27/07/2018

Nice stay. Room was clean & cool & quite.101 degrees outside. Front desk people very nice. Other hotels in town way over priced. INMHO. Will be staying here next trip. Only complaint is to trip advisor. Shouldn't have to use min 200 characters to submit a simple review.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind words! We're excited that you had a nice stay, finding your room clean, cool, and quite. It's also great to hear that you received such good service from our staff as we are always available and happy to help make sure our guests have a warm welcome and an enjoyable stay. Best of all, I'm glad that you found the SureStay pricing better than other hotels in town. Thank you for taking your time to provide us a survey, and we look forward to our next opportunity to welcome you back!

"Recent Stay"

5
User 23/07/2018

Very pleased with the management of the property and recent improvements. Brian was very helpful, and worked with us on last minute changes to our multi-room reservation. Recent upgrades to the facility are appreciated, and the pool was delightful. .

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Roger, Thank you for your repeat visits to the property over the years. We are delighted to know that your pleased with management and the renovations. We believe that our service sets us apart, and it's wonderful to read that we were able to make the changes to your reservations that you desired. Thank you also for your kind words that the pool was delightful. We look forward to next year and the opportunity to host your family!

"Amazing!!"

5
User 19/07/2018

I forgot my swim suit in my hotel room when I checked out on Sunday. I called on Thursday to ask if they could find it and ship it to me, it took her a few mins because she was so determined to find it, but she tracked it down and was able to ship it to me!!! Thank you so much!! She is tall, skinny and long dark hair. Amazing!!! Highly recommend staying here!!

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind words! As you noted our people make all the difference, and Paola will love to know that she had such an impact on your stay by locating your swim suit. Thank you for highly recommending staying with us and taking the time to leave us a five-star review. It would be a pleasure hosting you again on your next trip to the area.

"Great spacious rooms"

3
User 12/07/2018

We've been to Wenatchee many times but never really ventured to the east side. Was pleasantly surprised there was mall across the street! Pool area nice but lacking nice décor. Too many different chairs etc. Tacky hot tub cover. Now, the breakfast area was the smallest I've ever seen in a hotel, especially a larger hotel like this one. Nice to be able to take your breakfast out by the pool. Breakfast...fair...

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Karen, Thank you for coming to see us at the SureStay Hotel! We're excited that you liked having the mall across the street. Thank you for your kind words that the pool area is nice, and we will address your constructive feedback that there are too many different chairs and the hot tub cover is tacky.Thank you also for the constructive feedback on our breakfast. Because of feedback like yours ownership is giving serious consideration to enlarging the area. Yes, guests enjoy being able to eat their breakfast out in the pool area. When you're in the area again, we hope that we can look forward to welcoming you back again soon!

"Great to work with!"

4
Lynn F, Sedro Woolley, Washington 30/06/2018

Brian went out of his way to accommodate our whole baseball during State tournament! Clean rooms, Great pool, and an AWESOME BBQ area. Our boys had an amazing few days! Highly recommended! Oh and the complimentary breakfast filled up 2 teams of hungry boys and their families with plenty for the other guests to enjoy ??

SureStay, Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We thoroughly enjoyed hosting your team during the State tournament! We're pleased that you found the rooms clean, and excited that you think that we have a great pool & awesome barbeque area. We're also happy that our enhanced continental breakfast filled up the two teams. We believe that our service is what sets us apart, and it's wonderful to read that we we're able to accommodate you. Most importantly, we love reading that your boys had an amazing few days. Thank you for your kind comments, and our team would like to invite you back if you plan another trip to the area.

"BEWARE! Fraudulent charges to credit card!"

1
Jeffrey P, Koeln, Germany 07/06/2018

There are other hotels in the Wenatchee area; I recommend avoiding this one. Here's why: I was confused to find an additional charge on my credit card. I contacted customer service & was told I was being charged for stains in the shower and on towels. Problem is I didn't actually use the shower as I went straight from the hotel to the gym upon checkout. Still waiting for the refund. There is little of anything redeeming about this property. It's old, musty, and needs renovation like nothing I've seen in any Best Western property before. Add in the fraudulent charge to my credit card and I can say I would not go near this place again. Buyer beware!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Jeff, Thank you for completing the survey and allowing us to look into this billing situation for you. After researching your concerns, I've found that you were actually not double charged. The extra charge you are seeing is to cover the stained shower curtain, pillow cases, and sheets that were found in your room at time of check out. I'm happy to discuss this with you further if you'd like. Please contact me directly at 1 (509) 888-7378

"Great hotel"

5
Donald C, Renton, Washington 15/05/2018

Was in town a day early for business meeting, stayed here on my member perks. Staff was very helpful and friendly, i even found a personalized letter to me from the staff waiting inside my room. They made sure all my needs were met during my stay. Highly recommend this location.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Don, Thank you so much for kind words! We are excited to see that you had such a positive and comfortable experience here at the SureStay Hotel. We are pleased that you were able to redeem your Best Western rewards members points for a free night. As you noted, our people make all the difference, and it's wonderful to read that we were helpful and friendly. Our team would would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us us a five-star review!

"No soundproofing = no sleep for your money"

3
Robert K, Everett, United States 30/04/2018

Taking into full consideration the inexpensive price I paid for my room - I found the room clean, the bed comfortable, and the amenities good. But I wasn't able to get what I paid for - which was a night's sleep. Limited soundproofing - if any - led to a night of being woken repeatedly by traffic on the street as well as by people in the hallway. I am not a particularly light sleeper, yet I was unable to get a night's rest.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Robert, Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay Hotel. We apologize that you were woken repeatedly by traffic on the street as well as by as by people in the hallway. We'll work hard to minimize the noise in the hallway with our front desk doing extra property walks. On the other hand, we're pleased that you found the room clean, the bed comfortable, and the amenities good. If you're in the area again, we would love the opportunity to better this experience that you had.

"Good value and comfort"

4
Lloyd360, Shelton, Washington 07/04/2018

We had a three night stay over the weekend. Local friends recommended the SureStay Hotel to us. LOCATION: Easy access to the North South US 97 highway, Grant Road leading to Pangborn Airport and the bridge to South Wenatchee. In addition, it is on the other side of the block and away from these major roads, which eliminates much of the noise. It is within walking distance to food and drink as well as retail stores. ROOMS: Housekeeping was excellent with the beds well made. I asked questions to two of the housekeeping staff and they were pleasant and helpful. There is adequate room for hanging garments and storing luggage with easy access. CONTINENTAL BREAKFAST: This is the one area I would suggest improvement. The eating space was small, but it was not crowded the times were were there. There was the standard fair with waffles, toast, yogurt, coffee, orange juice cider, etc. There were Apples, which one would expect from the Apple Capitol of the World, but at the time we were there, other fresh fruit such as oranges and bananas were absent. The breakfast is basic and adequate, juist not fancy and diverse. In summary, the SureStay Hotel is safe, clean, comfortable, hospitable and convenient, while being reasonably priced.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Lloyd Thank you so much for taking the time to share your experience with us and other travelers. It's wonderful to hear that our location was ideal for your plans as we are close to US 97, Grant Road, and the South Wenatchee Bridge, food, drink, and retail stores. As you noted, our Housekeeping Team does an excellent job cleaning the rooms, and it's wonderful to read that they were pleasant and helpful. Yes our breakfast area is small. Your constructive feedback will be addressed as ownership gives serious consideration to enlarging the area. We're pleased that the breakfast offering was adequate for you to have a good start to your day. On future visits to the area, we hope that you'll stay with us at the SureStay Hotel again.

"A fair value"

5
User 04/04/2018

Stayed here many times. Under new ownership. Gradually getting better with each stay. The construction workers who stay seem to now be in the minority, and the quality of each visit is now very good. Little things have been done (curved shower bar, curtains that stays put) add dramatically to the overall quality of the stay. Better quality guests now mean there is very little slamming of doors, children running in the halls at midnight.... The management is quick to keep the rowdies quiet or absent, and all the guests can now enjoy a comfortable stay. There are buildings in the close vicinity. Who knows, maybe someday a neighboring building could be purchased as a pet wing. Dining & shopping in close walking distance. Overall, a decent price for a decent stay. Plan to return again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Susan, Thank you for your repeat visits to the SureStay Hotel We are delighted to know that your experiences with us have been gradually getting better. As you noted with the curved shower bars and keeping the rowdies quiet or absent we have been working hard to provide a superior guest experience for our guests. Your suggestion about having a area for the pets will be taken into consideration. We are also pleased that our location is ideal for you being within walking distance of dining & shopping. Most importantly, we love to hear when our guests plan to return in the future. Thank you for your kind comments, and we look forward to your next visit!

"We will stay again."

4
Launa H, Seattle, Washington 04/03/2018

This property has gone under some really big over haul to update this Hotel. I was pleasantly surprise. Brian was at the front desk and greeted me with a smile. Very easy check in. The hotel offers a fairly good breakfast. The area is kind of small if the hotel is full. Just take your breakfast to your room that is what I did. Very clean and a good size room. We had a room with a king bed. Comfy bed as well. It does have a laundry room as well which is nice. Free internet of course. I hope you enjoy your stay.!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Launa, Thank you so much for your kind words! We're excited that you were pleasantly surprised at the extensive renovation that the SureStay Hotel as gone through. Your compliment of the room size and comfortable bed are very much appreciated. We believe that our service us what sets us apart, and Brian will love to know that he left a good impression with you. On the other hand, we will make sure that your constructive feedback that our breakfast area is too small is addressed in our long term planning as we are looking to enlarge this area. We look forward to our next opportunity to host you here at the SureStay Hotel! Have a great week.

"Sure Stay Hotel, East Wenatchee"

4
kbusse2017, Winthrop, Washington 15/02/2018

This is an excellent place to stay if you have an early/late flight out of Pangborn. The staff is very friendly and accommodating. I came in without a reservation, during a busy time with all the construction going on in town. They found me a great room at a great price. I will definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for stopping by the SureStay Hotel! Your compliments of the staff, the room, and price are incredible and very much appreciated. We believe that our service is what sets us apart. We look forward to our next opportunity to host you and exceed your expectations.

"Nice & Clean & Convenient to Variety of Places"

4
jusme57, Lacey, Washington 19/01/2018

My family & I stayed for 2 nights last weekend. We had an accessible room and it was nice, clean, comfortable. Easy in/out from the handicap parking stall. New queen beds were very comfortable; I slept good & I normally do not sleep well at hotels. Nice décor throughout & the wifi was fast & reliable. Convenient to several restaurants and fast food places; its across from their local mall & a Fred Meyer store is just a few blocks away. Our room was close to the highway but I rarely heard outside traffic. Breakfast area is small so we went elsewhere, but a large part of that was my family member's dietary restrictions. Brian at the Front Desk was pleasant, friendly, and helpful. I will definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We are delighted that you found us! It's wonderful to read that our nice, clean, and comfortable rooms were ideal for your travel needs. We're also pleased that the handicapped parking stall was an easy/out for you, the beds were comfortable, that you enjoyed the nice decor, and that you found the Wifi fast. As you noted, our location is convenient being close to several restaurants and fast food places. We believe our service is what sets us apart, and Brian will love to know that he had such an impact on your stay. Yes, our breakfast area is small, and your constructive feedback will be addressed in our long term planning. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay Hotel!

"Excellent Customer Service and Clean Rooms"

4
User 16/01/2018

My husband and I (plus our 2 dogs) had the pleasure of staying one or two trips a month during 2017 and our last trip January 2018, house hunting in the Wenatchee area. The rooms were clean, comfortable and quiet. In the beginning we stayed at a few other hotels in Wenatchee, but found Sure Stay to be the best! It only took a few repeat stays and I was greeted on a first name basis and when calling in for reservations they recognized who I was, which made it very quick and easy to make reservations. Even though they were remodeling during 2017 summer, it did not affect the quality of our stays. The only negative remark would be the breakfast and eating area is very small with limited food choices. The rooms have quality internet, which I never had any problems with. I would highly recommend staying at Sure Stay on your next visit to East Wenatchee or Wenatchee area.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your (and your two dogs) repeat visits to the SureStay Hotel! We're delighted to know that you found your rooms to be clean, comfortable, and quiet. We're also pleased that you found the hotel to have quality Internet as this important to most travelers. As you noted, our customer service can make all the difference, and it's wonderful to read that we could leave such a good impression with you. On the other hand, we're sorry that our breakfast area is small with limited choices. Your positive review of our accommodations is much appreciated, and we'll make sure that your constructive feedback is addressed as well! Congratulation on purchasing a home, and we look forward to hosting anyone that you recommend to stay with us!

"Simple, clean, good value"

5
User 15/01/2018

Stayed for a single night before a skiing trip. It's a simple place, but it was clean, the room was in great condition, and the breakfast was good (although the breakfast area is a bit small). Overall, a good value; can recommend.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We appreciate you choosing the SureStay Hotel during your travels. It's wonderful that you found your room clean, in great condition, and the hotel a good value. Your compliments of our property are much appreciated, and we hope that we can look forward to welcoming you back again soon!

"Amazing Customer Service"

4
acrluvbsb, Seattle, Washington 21/12/2017

The room was fine, its was nice and clean, but the heating unit definitely smelled like old smoke/dust when we first started it up. Fine for a night or two. What made me give it 4 stars was the awesome customer service we received from Jovanna! I forgot a necklace that is somewhat valuable and sentimental to me on the bathroom counter. I called a few hours after we had checked out and she said that housekeeping was still cleaning rooms and she would call me back to let me know if it was located. She called later that day to say they had found it and she'd be mailing it out to me that same day! So appreciate the trustworthiness of the staff and the quick work and follow through by Jovanna. Thank you!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kinds words! It's wonderful to hear that you found the rooms nice and clean. We're excited that we were able to find your valuable and sentimental necklace, so we can return it to you. As you noted, our people make all the difference, and Jovanna will love to know that she had such an impact on your stay. On the other hand, we apologize that the heating unit smelled like old smoke/dust when you first started it up. We'll work hard to fix this issue by having our housekeeping staff turn the units on before the arrival of our scheduled reservations. Our team would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us a four-star review.

"surprising great room"

4
User 16/12/2017

The rooms were remodeled, clean, and the beds were new. Breakfast areas was small, but that was the only negative. It was across from the mall and several restaurants. The staff was friendly. My daughter left her earrings in the room and the staff found them and are mailing them to us.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay Hotel; it was a delight to read your review. We are very happy that you had an enjoyable stay and found the rooms remodeled, clean, the beds new. It's gratifying to know that the staff was friendly as we strive to make our guests feel at home. We are sorry that the breakfast area size was a disappointment, and we hope that you were still able to have a good start to the day regardless. Most importantly, we did find your daughter's earrings, and we'll be mailing them to you this week. Thank you again for your kind comments, and we hope we can look forward to welcoming you back again soon!

"Very nice, clean hotel. Great Quality"

4
Joe L, Spokane Valley, Washington 07/12/2017

It had everything I look for in a hotel for a business trip (except a fitness room). The internet worked well. They had a good TV and cable. There was a desk to work at. The bed was comfy. The shower was nice with a newish shower head. And there was a hot tub open year round. The breakfast room was very tiny with not a lot of options, but it was better than many I have seen. There was an OK choice of waffles, cereal, biscuits and gravy, and bananas. Overall, I was impressed.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Joe - Thank you for coming to see us at the SureStay Hotel!We are happy to hear that we were happy to hear that we are everything you look for in a hotel, except that we didn't have a fitness room. Your positive feedback on our good TV & cable, room desk, comfortable bed, and newish shower head are much appreciated. Yes, we only have a tiny breakfast room and offer an enhanced continental breakfast. Thank you again for kind comments, and we hope we can look forward to welcoming you back again soon!

"A decent place across from the mall. 30 min from Leavenworth "

4
Maurizio3030, Oliver, Canada 03/12/2017

This is your typical best western. The rooms are nice. A little dated but clean. The bed is very nice as are the pillows. It is right across from the north Wenatchee mall and close to restaraunts and wind river bar. Overall a clean cheap place to stay. The breaky is ok but I have had better at best western. They have a pool buy it is outdoor and they do have free WiFi. The stuff was really nice and David was helpful.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind word ! We are excited that you found the rooms, the bed, and the pillows very nice. Yes, the building is older. We are also happy that you found the location ideal for your travels as we are across from the mall and close to restaurants. We only offer an enhanced continental breakfast with many items such as biscuits & gravy and waffles, but no meat and eggs. As you noted, our people make all the difference, and Dave will love to know that he was helpful in making in your stay enjoyable. We look forward to our next opportunity to host you and exceed your expectations at the SureStay Hotel. Have a great Christmas Season!

"Great value, clean"

4
User 08/11/2017

Stayed one night on business. Price was very good, room was clean and tidy. Bathroom was clean, in good repair, and well-appointed. Free breakfast was just above minimal. Certainly doable, but a very small lobby and limited choices—waffles, cereal, coffee, yogurt, breads, apples. Quality of food was good, just limited selection and seating. Overall, would happily stay again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We appreciate you choosing the SureStay Hotel during your business travels. It's sensational to hear that you found the price to be good, your room room be clean and tidy, and the bathroom clean and well-appointed. We're sorry that breakfast was a disappointment as we only offer an enhanced continental breakfast. As you mentioned, we offer many items such as biscuits & gravy, waffles but no meat and eggs. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay Hotel.

"Best Value anywhere"

5
User 22/10/2017

I stay in hotels fairly regularly and every time I come through Wenatchee, this is the place I choose. Rooms are clean, quite, and comfortable. The price is no indication of the type of place you are staying in. Brian at the front desk is always friendly and helpful and I look forward to many more stays.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your repeat visits to the SureStay East Wenatchee Hotel. It's great to hear that our friendly staff and clean, comfortable rooms and great price were ideal for your travel needs. When you're in the area again, we'd be proud to have you stay with us.

"Super good value!"

5
User 22/10/2017

Brian at the front desk was super helpful by getting me a ground level room so that I could be closer to my car that had my work stuff in it. The room itself was very nice and updated. I especially liked the shower. Beautiful view out the back. The TV was a bit on the small side but nice channel line up and guide. I have spent more money and stayed in way worse. For the money, this place is well worth it.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for coming to see us at the SureStay East Wenatchee Hotel!! As you noted, our people make all the difference , and Brian will love to know that he had such an impact on your stay. Your compliments of the room and view are incredible and very much appreciated. We are sorry the TV was disappointment, and we hope that you were still able to enjoy your programming. Come back and visit us again when you are in the area!

"Don't set your expectations too high and you may not be disappointed."

3
maxspeedwell, Wenatchee 03/10/2017

A semi-decent bang-for-the-buck. The price is a little high for what you get but it does compete with the lower-end hotels. We mistakenly agreed to a room next to the hot tub. Some fat middle-aged guys must have had a couple of bowls of loud-mouth soup for dinner and are now right outside our door yucking it up. Not at full volume, but lets just say their not using their indoor voices either. Bathroom door doesn't close.... The new owners are giving it their best effort but don't expect the world.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay East Wenatchee Hotel. We are sorry for the excessive noise from the guests in the hot tub during your stay, and we'll have the front desk agent monitor that area on a regular basis in hopes of minimizing this issue in the future. We'll also take into consideration your thoughtful feedback that are pricing is a little high as we set our prices for the coming season. We hope that you'll provide us an opportunity to better this experience that you had in future. Thanks again for staying with us!

"Great price"

5
User 09/09/2017

It was the best price we found and convenient to the mall. Really liked the lower room rate, did not mind bare-bones amenities. The renovations helping make the hotel a nice place to stay; clean and comfortable. Extra parking on the North side of the building. We plan to stay here again soon.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
It was an honor having you stay at the SureStay East Wenatchee Hotel and we thank you for the wonderful review. We are very happy that you had an enjoyable stay and found the price to be great, as well as a clean and comfortable room. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay East Wenatchee Hotel!

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