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SureStay Hotel by Best Western Wenatchee, East Wenatchee

4.0/5  - basé sur 26 notations.
580 Valley Mall Parkway, 98802-4836, East Wenatchee, United States - Voir l'itinéraire

Le SureStay? Hotel Wenatchee dispose de 54 chambres récemment rénovées avec couloirs intérieurs, ainsi que d'une piscine et d'un bain bouillonnant. Le tarif des nos chambres comprend un petit déjeuner continental gratuit avec gaufres à composer soi-même et des petits gâteaux à napper de sauce. Notre hôtel rénové est le plus proche de l'aéroport Pangborn Memorial de Wenatchee. La situation centrale de l'hôtel offre également un accès facile à la galerie marchande Valley, aux restaurants et bars, au centre-ville historique de Wenatchee ainsi qu'aux autres attractions de la région, dont le lac Chelan et le charmant village de style bavarois de Leavenworth.

SureStay

Hotel by Best Western Wenatchee

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Voiturier
    Voiturier
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 26 voyageurs
Note attribuée
Excellent
8
Très bon
14
Moyen
3
Médiocre
0
Horrible
1
CONSULTEZ LES AVIS POUR
En couple En couple
5
En famille En famille
12
Escapade entre amis Escapade entre amis
1
Professionnel Professionnel
3
Voyage solo Voyage solo
4
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Insurance Agent"

4
27/07/2018

Nice stay. Room was clean & cool & quite.101 degrees outside. Front desk people very nice. Other hotels in town way over priced. INMHO. Will be staying here next trip. Only complaint is to trip advisor. Shouldn't have to use min 200 characters to submit a simple review.

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind words! We're excited that you had a nice stay, finding your room clean, cool, and quite. It's also great to hear that you received such good service from our staff as we are always available and happy to help make sure our guests have a warm welcome and an enjoyable stay. Best of all, I'm glad that you found the SureStay pricing better than other hotels in town. Thank you for taking your time to provide us a survey, and we look forward to our next opportunity to welcome you back!

"Recent Stay"

5
23/07/2018

Very pleased with the management of the property and recent improvements. Brian was very helpful, and worked with us on last minute changes to our multi-room reservation. Recent upgrades to the facility are appreciated, and the pool was delightful. .

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Roger, Thank you for your repeat visits to the property over the years. We are delighted to know that your pleased with management and the renovations. We believe that our service sets us apart, and it's wonderful to read that we were able to make the changes to your reservations that you desired. Thank you also for your kind words that the pool was delightful. We look forward to next year and the opportunity to host your family!

"Amazing!!"

5
19/07/2018

I forgot my swim suit in my hotel room when I checked out on Sunday. I called on Thursday to ask if they could find it and ship it to me, it took her a few mins because she was so determined to find it, but she tracked it down and was able to ship it to me!!! Thank you so much!! She is tall, skinny and long dark hair. Amazing!!! Highly recommend staying here!!

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind words! As you noted our people make all the difference, and Paola will love to know that she had such an impact on your stay by locating your swim suit. Thank you for highly recommending staying with us and taking the time to leave us a five-star review. It would be a pleasure hosting you again on your next trip to the area.

"Great spacious rooms"

3
12/07/2018

We've been to Wenatchee many times but never really ventured to the east side. Was pleasantly surprised there was mall across the street! Pool area nice but lacking nice décor. Too many different chairs etc. Tacky hot tub cover. Now, the breakfast area was the smallest I've ever seen in a hotel, especially a larger hotel like this one. Nice to be able to take your breakfast out by the pool. Breakfast...fair...

SureStay, Assistant Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Karen, Thank you for coming to see us at the SureStay Hotel! We're excited that you liked having the mall across the street. Thank you for your kind words that the pool area is nice, and we will address your constructive feedback that there are too many different chairs and the hot tub cover is tacky.Thank you also for the constructive feedback on our breakfast. Because of feedback like yours ownership is giving serious consideration to enlarging the area. Yes, guests enjoy being able to eat their breakfast out in the pool area. When you're in the area again, we hope that we can look forward to welcoming you back again soon!

"Great to work with!"

4
30/06/2018

Brian went out of his way to accommodate our whole baseball during State tournament! Clean rooms, Great pool, and an AWESOME BBQ area. Our boys had an amazing few days! Highly recommended! Oh and the complimentary breakfast filled up 2 teams of hungry boys and their families with plenty for the other guests to enjoy ??

SureStay, Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We thoroughly enjoyed hosting your team during the State tournament! We're pleased that you found the rooms clean, and excited that you think that we have a great pool & awesome barbeque area. We're also happy that our enhanced continental breakfast filled up the two teams. We believe that our service is what sets us apart, and it's wonderful to read that we we're able to accommodate you. Most importantly, we love reading that your boys had an amazing few days. Thank you for your kind comments, and our team would like to invite you back if you plan another trip to the area.

"BEWARE! Fraudulent charges to credit card!"

1
07/06/2018

There are other hotels in the Wenatchee area; I recommend avoiding this one. Here's why: I was confused to find an additional charge on my credit card. I contacted customer service & was told I was being charged for stains in the shower and on towels. Problem is I didn't actually use the shower as I went straight from the hotel to the gym upon checkout. Still waiting for the refund. There is little of anything redeeming about this property. It's old, musty, and needs renovation like nothing I've seen in any Best Western property before. Add in the fraudulent charge to my credit card and I can say I would not go near this place again. Buyer beware!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Jeff, Thank you for completing the survey and allowing us to look into this billing situation for you. After researching your concerns, I've found that you were actually not double charged. The extra charge you are seeing is to cover the stained shower curtain, pillow cases, and sheets that were found in your room at time of check out. I'm happy to discuss this with you further if you'd like. Please contact me directly at 1 (509) 888-7378

"Great hotel"

5
15/05/2018

Was in town a day early for business meeting, stayed here on my member perks. Staff was very helpful and friendly, i even found a personalized letter to me from the staff waiting inside my room. They made sure all my needs were met during my stay. Highly recommend this location.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Don, Thank you so much for kind words! We are excited to see that you had such a positive and comfortable experience here at the SureStay Hotel. We are pleased that you were able to redeem your Best Western rewards members points for a free night. As you noted, our people make all the difference, and it's wonderful to read that we were helpful and friendly. Our team would would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us us a five-star review!

"No soundproofing = no sleep for your money"

3
30/04/2018

Taking into full consideration the inexpensive price I paid for my room - I found the room clean, the bed comfortable, and the amenities good. But I wasn't able to get what I paid for - which was a night's sleep. Limited soundproofing - if any - led to a night of being woken repeatedly by traffic on the street as well as by people in the hallway. I am not a particularly light sleeper, yet I was unable to get a night's rest.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Robert, Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay Hotel. We apologize that you were woken repeatedly by traffic on the street as well as by as by people in the hallway. We'll work hard to minimize the noise in the hallway with our front desk doing extra property walks. On the other hand, we're pleased that you found the room clean, the bed comfortable, and the amenities good. If you're in the area again, we would love the opportunity to better this experience that you had.

"Good value and comfort"

4
07/04/2018

We had a three night stay over the weekend. Local friends recommended the SureStay Hotel to us. LOCATION: Easy access to the North South US 97 highway, Grant Road leading to Pangborn Airport and the bridge to South Wenatchee. In addition, it is on the other side of the block and away from these major roads, which eliminates much of the noise. It is within walking distance to food and drink as well as retail stores. ROOMS: Housekeeping was excellent with the beds well made. I asked questions to two of the housekeeping staff and they were pleasant and helpful. There is adequate room for hanging garments and storing luggage with easy access. CONTINENTAL BREAKFAST: This is the one area I would suggest improvement. The eating space was small, but it was not crowded the times were were there. There was the standard fair with waffles, toast, yogurt, coffee, orange juice cider, etc. There were Apples, which one would expect from the Apple Capitol of the World, but at the time we were there, other fresh fruit such as oranges and bananas were absent. The breakfast is basic and adequate, juist not fancy and diverse. In summary, the SureStay Hotel is safe, clean, comfortable, hospitable and convenient, while being reasonably priced.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Lloyd Thank you so much for taking the time to share your experience with us and other travelers. It's wonderful to hear that our location was ideal for your plans as we are close to US 97, Grant Road, and the South Wenatchee Bridge, food, drink, and retail stores. As you noted, our Housekeeping Team does an excellent job cleaning the rooms, and it's wonderful to read that they were pleasant and helpful. Yes our breakfast area is small. Your constructive feedback will be addressed as ownership gives serious consideration to enlarging the area. We're pleased that the breakfast offering was adequate for you to have a good start to your day. On future visits to the area, we hope that you'll stay with us at the SureStay Hotel again.

"A fair value"

5
04/04/2018

Stayed here many times. Under new ownership. Gradually getting better with each stay. The construction workers who stay seem to now be in the minority, and the quality of each visit is now very good. Little things have been done (curved shower bar, curtains that stays put) add dramatically to the overall quality of the stay. Better quality guests now mean there is very little slamming of doors, children running in the halls at midnight.... The management is quick to keep the rowdies quiet or absent, and all the guests can now enjoy a comfortable stay. There are buildings in the close vicinity. Who knows, maybe someday a neighboring building could be purchased as a pet wing. Dining & shopping in close walking distance. Overall, a decent price for a decent stay. Plan to return again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Susan, Thank you for your repeat visits to the SureStay Hotel We are delighted to know that your experiences with us have been gradually getting better. As you noted with the curved shower bars and keeping the rowdies quiet or absent we have been working hard to provide a superior guest experience for our guests. Your suggestion about having a area for the pets will be taken into consideration. We are also pleased that our location is ideal for you being within walking distance of dining & shopping. Most importantly, we love to hear when our guests plan to return in the future. Thank you for your kind comments, and we look forward to your next visit!

"We will stay again."

4
04/03/2018

This property has gone under some really big over haul to update this Hotel. I was pleasantly surprise. Brian was at the front desk and greeted me with a smile. Very easy check in. The hotel offers a fairly good breakfast. The area is kind of small if the hotel is full. Just take your breakfast to your room that is what I did. Very clean and a good size room. We had a room with a king bed. Comfy bed as well. It does have a laundry room as well which is nice. Free internet of course. I hope you enjoy your stay.!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Dear Launa, Thank you so much for your kind words! We're excited that you were pleasantly surprised at the extensive renovation that the SureStay Hotel as gone through. Your compliment of the room size and comfortable bed are very much appreciated. We believe that our service us what sets us apart, and Brian will love to know that he left a good impression with you. On the other hand, we will make sure that your constructive feedback that our breakfast area is too small is addressed in our long term planning as we are looking to enlarge this area. We look forward to our next opportunity to host you here at the SureStay Hotel! Have a great week.

"Sure Stay Hotel, East Wenatchee"

4
15/02/2018

This is an excellent place to stay if you have an early/late flight out of Pangborn. The staff is very friendly and accommodating. I came in without a reservation, during a busy time with all the construction going on in town. They found me a great room at a great price. I will definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for stopping by the SureStay Hotel! Your compliments of the staff, the room, and price are incredible and very much appreciated. We believe that our service is what sets us apart. We look forward to our next opportunity to host you and exceed your expectations.

"Nice & Clean & Convenient to Variety of Places"

4
19/01/2018

My family & I stayed for 2 nights last weekend. We had an accessible room and it was nice, clean, comfortable. Easy in/out from the handicap parking stall. New queen beds were very comfortable; I slept good & I normally do not sleep well at hotels. Nice décor throughout & the wifi was fast & reliable. Convenient to several restaurants and fast food places; its across from their local mall & a Fred Meyer store is just a few blocks away. Our room was close to the highway but I rarely heard outside traffic. Breakfast area is small so we went elsewhere, but a large part of that was my family member's dietary restrictions. Brian at the Front Desk was pleasant, friendly, and helpful. I will definitely stay here again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We are delighted that you found us! It's wonderful to read that our nice, clean, and comfortable rooms were ideal for your travel needs. We're also pleased that the handicapped parking stall was an easy/out for you, the beds were comfortable, that you enjoyed the nice decor, and that you found the Wifi fast. As you noted, our location is convenient being close to several restaurants and fast food places. We believe our service is what sets us apart, and Brian will love to know that he had such an impact on your stay. Yes, our breakfast area is small, and your constructive feedback will be addressed in our long term planning. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay Hotel!

"Excellent Customer Service and Clean Rooms"

4
16/01/2018

My husband and I (plus our 2 dogs) had the pleasure of staying one or two trips a month during 2017 and our last trip January 2018, house hunting in the Wenatchee area. The rooms were clean, comfortable and quiet. In the beginning we stayed at a few other hotels in Wenatchee, but found Sure Stay to be the best! It only took a few repeat stays and I was greeted on a first name basis and when calling in for reservations they recognized who I was, which made it very quick and easy to make reservations. Even though they were remodeling during 2017 summer, it did not affect the quality of our stays. The only negative remark would be the breakfast and eating area is very small with limited food choices. The rooms have quality internet, which I never had any problems with. I would highly recommend staying at Sure Stay on your next visit to East Wenatchee or Wenatchee area.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your (and your two dogs) repeat visits to the SureStay Hotel! We're delighted to know that you found your rooms to be clean, comfortable, and quiet. We're also pleased that you found the hotel to have quality Internet as this important to most travelers. As you noted, our customer service can make all the difference, and it's wonderful to read that we could leave such a good impression with you. On the other hand, we're sorry that our breakfast area is small with limited choices. Your positive review of our accommodations is much appreciated, and we'll make sure that your constructive feedback is addressed as well! Congratulation on purchasing a home, and we look forward to hosting anyone that you recommend to stay with us!

"Simple, clean, good value"

5
15/01/2018

Stayed for a single night before a skiing trip. It's a simple place, but it was clean, the room was in great condition, and the breakfast was good (although the breakfast area is a bit small). Overall, a good value; can recommend.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We appreciate you choosing the SureStay Hotel during your travels. It's wonderful that you found your room clean, in great condition, and the hotel a good value. Your compliments of our property are much appreciated, and we hope that we can look forward to welcoming you back again soon!

"Amazing Customer Service"

4
21/12/2017

The room was fine, its was nice and clean, but the heating unit definitely smelled like old smoke/dust when we first started it up. Fine for a night or two. What made me give it 4 stars was the awesome customer service we received from Jovanna! I forgot a necklace that is somewhat valuable and sentimental to me on the bathroom counter. I called a few hours after we had checked out and she said that housekeeping was still cleaning rooms and she would call me back to let me know if it was located. She called later that day to say they had found it and she'd be mailing it out to me that same day! So appreciate the trustworthiness of the staff and the quick work and follow through by Jovanna. Thank you!

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kinds words! It's wonderful to hear that you found the rooms nice and clean. We're excited that we were able to find your valuable and sentimental necklace, so we can return it to you. As you noted, our people make all the difference, and Jovanna will love to know that she had such an impact on your stay. On the other hand, we apologize that the heating unit smelled like old smoke/dust when you first started it up. We'll work hard to fix this issue by having our housekeeping staff turn the units on before the arrival of our scheduled reservations. Our team would like to invite you back if you plan another trip to our area, and thank you for taking the time to leave us a four-star review.

"surprising great room"

4
16/12/2017

The rooms were remodeled, clean, and the beds were new. Breakfast areas was small, but that was the only negative. It was across from the mall and several restaurants. The staff was friendly. My daughter left her earrings in the room and the staff found them and are mailing them to us.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay Hotel; it was a delight to read your review. We are very happy that you had an enjoyable stay and found the rooms remodeled, clean, the beds new. It's gratifying to know that the staff was friendly as we strive to make our guests feel at home. We are sorry that the breakfast area size was a disappointment, and we hope that you were still able to have a good start to the day regardless. Most importantly, we did find your daughter's earrings, and we'll be mailing them to you this week. Thank you again for your kind comments, and we hope we can look forward to welcoming you back again soon!

"Very nice, clean hotel. Great Quality"

4
07/12/2017

It had everything I look for in a hotel for a business trip (except a fitness room). The internet worked well. They had a good TV and cable. There was a desk to work at. The bed was comfy. The shower was nice with a newish shower head. And there was a hot tub open year round. The breakfast room was very tiny with not a lot of options, but it was better than many I have seen. There was an OK choice of waffles, cereal, biscuits and gravy, and bananas. Overall, I was impressed.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Hello Joe - Thank you for coming to see us at the SureStay Hotel!We are happy to hear that we were happy to hear that we are everything you look for in a hotel, except that we didn't have a fitness room. Your positive feedback on our good TV & cable, room desk, comfortable bed, and newish shower head are much appreciated. Yes, we only have a tiny breakfast room and offer an enhanced continental breakfast. Thank you again for kind comments, and we hope we can look forward to welcoming you back again soon!

"A decent place across from the mall. 30 min from Leavenworth "

4
03/12/2017

This is your typical best western. The rooms are nice. A little dated but clean. The bed is very nice as are the pillows. It is right across from the north Wenatchee mall and close to restaraunts and wind river bar. Overall a clean cheap place to stay. The breaky is ok but I have had better at best western. They have a pool buy it is outdoor and they do have free WiFi. The stuff was really nice and David was helpful.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for your kind word ! We are excited that you found the rooms, the bed, and the pillows very nice. Yes, the building is older. We are also happy that you found the location ideal for your travels as we are across from the mall and close to restaurants. We only offer an enhanced continental breakfast with many items such as biscuits & gravy and waffles, but no meat and eggs. As you noted, our people make all the difference, and Dave will love to know that he was helpful in making in your stay enjoyable. We look forward to our next opportunity to host you and exceed your expectations at the SureStay Hotel. Have a great Christmas Season!

"Great value, clean"

4
08/11/2017

Stayed one night on business. Price was very good, room was clean and tidy. Bathroom was clean, in good repair, and well-appointed. Free breakfast was just above minimal. Certainly doable, but a very small lobby and limited choices—waffles, cereal, coffee, yogurt, breads, apples. Quality of food was good, just limited selection and seating. Overall, would happily stay again.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
We appreciate you choosing the SureStay Hotel during your business travels. It's sensational to hear that you found the price to be good, your room room be clean and tidy, and the bathroom clean and well-appointed. We're sorry that breakfast was a disappointment as we only offer an enhanced continental breakfast. As you mentioned, we offer many items such as biscuits & gravy, waffles but no meat and eggs. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay Hotel.

"Best Value anywhere"

5
22/10/2017

I stay in hotels fairly regularly and every time I come through Wenatchee, this is the place I choose. Rooms are clean, quite, and comfortable. The price is no indication of the type of place you are staying in. Brian at the front desk is always friendly and helpful and I look forward to many more stays.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for your repeat visits to the SureStay East Wenatchee Hotel. It's great to hear that our friendly staff and clean, comfortable rooms and great price were ideal for your travel needs. When you're in the area again, we'd be proud to have you stay with us.

"Super good value!"

5
22/10/2017

Brian at the front desk was super helpful by getting me a ground level room so that I could be closer to my car that had my work stuff in it. The room itself was very nice and updated. I especially liked the shower. Beautiful view out the back. The TV was a bit on the small side but nice channel line up and guide. I have spent more money and stayed in way worse. For the money, this place is well worth it.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you for coming to see us at the SureStay East Wenatchee Hotel!! As you noted, our people make all the difference , and Brian will love to know that he had such an impact on your stay. Your compliments of the room and view are incredible and very much appreciated. We are sorry the TV was disappointment, and we hope that you were still able to enjoy your programming. Come back and visit us again when you are in the area!

"Don't set your expectations too high and you may not be disappointed."

3
03/10/2017

A semi-decent bang-for-the-buck. The price is a little high for what you get but it does compete with the lower-end hotels. We mistakenly agreed to a room next to the hot tub. Some fat middle-aged guys must have had a couple of bowls of loud-mouth soup for dinner and are now right outside our door yucking it up. Not at full volume, but lets just say their not using their indoor voices either. Bathroom door doesn't close.... The new owners are giving it their best effort but don't expect the world.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
Thank you so much for taking the time to share your feedback on your recent stay with us at the SureStay East Wenatchee Hotel. We are sorry for the excessive noise from the guests in the hot tub during your stay, and we'll have the front desk agent monitor that area on a regular basis in hopes of minimizing this issue in the future. We'll also take into consideration your thoughtful feedback that are pricing is a little high as we set our prices for the coming season. We hope that you'll provide us an opportunity to better this experience that you had in future. Thanks again for staying with us!

"Great price"

5
09/09/2017

It was the best price we found and convenient to the mall. Really liked the lower room rate, did not mind bare-bones amenities. The renovations helping make the hotel a nice place to stay; clean and comfortable. Extra parking on the North side of the building. We plan to stay here again soon.

SureStay, Front Office Manager at SureStay Hotel by Best Western Wenatchee, responded to this review
It was an honor having you stay at the SureStay East Wenatchee Hotel and we thank you for the wonderful review. We are very happy that you had an enjoyable stay and found the price to be great, as well as a clean and comfortable room. We take great pride in delivering a quality experience and look forward to our next opportunity to host you here at the SureStay East Wenatchee Hotel!