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Vorteilscode

Best Western Hotel Universel Drummondville, Drummondville

4.0/5  - basé sur 488 notations.
915 Rue Hains, J2C 3A1, Drummondville, Canada - Karte ansehen

Das Best Western Hotel Universel Drummondville liegt abseits des Highway 20 und auf halber Strecke zwischen Québec und Montreal. Hier finden Reisende alles, was sie von einem Hotel von Best Western erwarten: gemütliche Unterkünfte, erschwingliche Preise und eine günstige Lage. Das Best Western Hotel Universel in Drummondville ist umgeben von verschiedensten Sehenswürdigkeiten. Dazu gehören das Sommertheater, Village Québécois d'Antan sowie Mondial des Cultures im Sommer. Auch zahlreiche Geschäfte, Restaurants und ein vielfältiges Freizeitangebot befinden sich in der Nähe des Hotels. Gäste mit Haustieren sind im Best Western Universel Drummondville ebenfalls willkommen. Die geräumigen Gästezimmer und die luxuriöse Suite bieten jeden heimischen Komfort, darunter Kabel-Satellitenfernsehen und High-Speed-Internet. Zur weiteren Ausstattung dieses Hotels von Drummondville gehören auch verschiedene Urlaubspakete, ein Hallenbad, ein Whirlpool zum Entspannen, private Parkplätze im Freien, Sicherheitstore sowie ein kompletter Sonntagsbrunch im hoteleigenen Restaurant und in der Cocktailbar, die auch Zimmerservice bieten. Geschäftsreisende schätzen auch das hoteleigene Business Center mit vollem Serviceangebot, die Tagungseinrichtungen mit mehr als 21 Konferenzräumen zur Auswahl sowie die unmittelbare Nähe des Best Western Hotel Universel Drummondville zu ortsansässigen Unternehmen. Reservieren Sie noch heute zu einem günstigen Preis im Best Western Hotel Universel, und genießen Sie Ihren Aufenthalt im besten Hotel von Drummondville! Unseres freundliches Personal freut sich darauf, Sie bald bei uns zu begrüßen. Wir wünschen einen schönen Aufenthalt. Vielen Dank für Ihr Interesse an den Hotels von Best Western!

Best Western

Hotel Universel Drummondville

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Spa
    Spa
  • Klimaanlage
    Klimaanlage
  • Bar-Lounge
    Bar-Lounge
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2016
Gebildet aus de 474 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
146
Sehr gut
196
Befriedigend
79
Mangelhaft
32
Ungenügend
22
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
4
Alleinreisende Alleinreisende
29
Familie Familie
134
Geschäftlich Geschäftlich
30
Geschäfts-<br>reisende Geschäfts-
reisende
93
Geschäftsleute Geschäftsleute
33
Geschäftsreisende Geschäftsreisende
50
Paare Paare
149
Reisen mit Freunden Reisen mit Freunden
38
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Wish We Had Been Stranded in Drummondville!"

5
08/09/2018

We experienced car trouble during the end of our summer vacation. Very long story, but we were anxious to get home after an unexpected one week delay while stranded. We stayed in a hotel (not Best Western) during that period -- way overpriced, limited amenities, no restaurant -- and then, when we were finally sprung and able to return home, stayed in the Drummondville Best Western on our final night on the road. It was excellent! Large room,friendly staff, full service, comfortable beds, great breakfast buffet, very reasonably priced. I wish we had been stranded in Drummondville!

"Unethical charge on credit card!"

1
01/09/2018

Our reservation confirmation quoted one price but the charge on our credit card was more than $50 more!!! Do NOT trust this hotel chain! We took in the confirmation when we registered. Express checkout and then.....the extra charge!

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Greetings, The extra charge is due to the pre-authorization that we took upon your check in. We always take 50$ more than the final amount in case of incidentals or extra charges (restaurant, bar). Give it a couple of days and you'll see that we only took the amount you see on your receipt. You may call at the hotel for more explanations, thank you

"On Route Home"

5
31/08/2018

This hotel is quite good and is located within walking distance to restaurants and other amenities. The staff were very helpful and provided valuable information on what amenities were around the area.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for you comments concerning your recent stay. We appreciate your feedback and hope to see you again soon! Warm regards,

"Our preferred stopover"

5
28/08/2018

The Best Western Plus Hotel Universel Drummondville is our usual stopover on travels between New Brunswick and Ontario. We particularly enjoy a swim in the large pool after a day behind the wheel, and access to the variety of nearby restaurants.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for you comments concerning your recent stay. We appreciate your feedback and hope to see you again soon! Warm regards,

"Unexpected Gem"

5
20/08/2018

On a busy booked up summer weekend we were traveling back to Ontario when we saw this beautiful hotel in Drummondville. We thought for sure it would be booked up on a Saturday night but thankfully they had room for us and even gave is a seniors rate. Loved it and will plan trips down East going through here. Having the restaurant attached was perfect for breakfast. Pool looked amazing.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for taking the time to give your feedback. We are very happy to hear that you enjoyed your stay. PS. we have a new menu coming out in September. Hope to see you soon!

"Very nice"

5
19/08/2018

Stayed here one night on our way to PEI. Very clean rooms and very comfy beds. All staff we encountered were nice and helpful. Fast check in and check out and easy in and out by freeway. I would definitely stay here again.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
We are very happy to hear that you enjoyed your stay. Thank you for giving us your feedback. We hope to see you soon!

"Okay stay"

3
17/08/2018

First impressions, friendly enough staff but the hotel is a little run down. Deadbolt on our door was broken and the side entrance key card mechanism was broken as well. Room smelled a bit musty but it was clean. Pool is spacious and bright, great for kids but hot tub was lukewarm. Close proximity to a small mall (Promenades Drummondville) and some chain restaurants which is nice. So, if you get it for a good price and just need the basics, it's an okay stay.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for giving us your feedback. We'll be using your feedback for improvements! We hope to see you again soon

"Great stay!"

5
16/08/2018

Very clean hotel, family friendly (with a pool) and prime location - just off the highway close to shopping mall, restaurants, gas stations, coffee shops etc. Will definitely stay here again and recommend to others!

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
We are very happy to hear that you enjoyed your stay. Thank you for taking the time to give us your feedback. We hope to see you again in the future!

"Don't be deceived by outward appearance...."

5
10/08/2018

The exterior of this hotel doesn't look at all like any Best Western we've seen or stayed at before. It has a ‘historic look' to it (that really appealed to me) but my wife's 1st reaction was...”ohh my, this is a Best Western??” INSIDE was AMAZING!! Very modern and inviting! Super clean & nicely decorated! The Breakfast Buffet was worth every penny!! Lots of nutritious choices and excellent, efficient, personable service! A pool was available as well!

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for your lovely comments! We love to hear back from our customers! See you soon! Warm regards, Sabrina St-Germain, Assistant lodging manager, BEST WESTERN Hôtel Universel

"Ok hotel"

2
08/08/2018

This hotel is in a good location easy access to restaurants and the highway however the rooms are very outdated and ugly. The lobby looks modern and nice but that's where it stops. I would not stay here again.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your feedback. At Best Western, we strive every day to offer a superior guest experience. We have many projects planned, and hope to receive you when they are complete. Front Desk team

"Nice"

4
18/07/2018

A nice, clean facility where you can link to wifi and get some sleep. Large indoor pool and, I'm certain, other things as well that I just didn't avail myself of. I was road weary and this place had a toilet, shower, sink, bed, wifi, and coffee. It was a pit stop on a long trip. It exceeded all my needs and, if I ever pass through Drummondville again, I will definitely stay there.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for your lovely comments concerning your recent stay. We love to hear back from our customers! We hope to see you soon again! Warm regards, Sabrina St-Germain, Assistant lodging manager, BEST WESTERN Hôtel Universel

"Bugs in the room"

1
26/06/2018

I found insects in my room two nights in a row. The staff at the front desk and management staff did very little to remediate. They basically accused me of making this up. I will not book there ever again.

Sabrina S, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Greetings, We are completely sorry for the bad experience you had with this room. We usually perform several treatments per month to manage this problem. Your comment is very much appreciated and we will do everything possible to resolve the situation to ensure that this unfortunate adventure does not happen again. We normally do the best we can to please our customers and we are sorry again that we did not accomplished this for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warmest regards, Sabrina St-Germain Assistant Lodging Manager Best Western Hotel Universel Drummondville

"Great beds horrible price"

3
12/05/2018

We stayed here on the way to our destination but I was disappointed to discover when trying to book a second stay at this hotel on our return trip, the cost of the room was $80 more for the same accommodation. The reason given was that there were only a few rooms left. There is no reason the consumer (me!) should be paying more just because the hotel is having a good night of business. Ridiculous. This location has lost our interest in even inquiring to stay here again. Unfortunate, as we really like the Best Western hotel chain as a general rule and we try to stay there when possible.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Kind regards Sabrina St-Germain, Best Western Hotel Universel - Assistant Lodging Manager

"Noise & Pool Smell"

2
03/05/2018

If you go to bed before 11pm, skip this place. Party involving liquor in 2nd floor hallway. Strong pool-chlorine small for rooms overlooking pool. Very loud screaming from kids playing in the pool, even with door to room closed tight. The staff needs to control this problem.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Kind regards Sabrina St-Germain, Best Western Hotel Universel - Assistant Lodging Manager

"Enjoyable overnight stay"

5
25/04/2018

Lovely hotel, clean and comfortable, for our one-night stop on the way to pick up our daughter from university. Check-in was easy; we arrived an hour early and were very graciously received. Francine in the bar was friendly and entertaining to talk to. (And the young lady she was training was very pleasant, as well.) We didn't have a chance to try the pool or gym, but they looked like great spaces. No problems, we'd recommend to anyone.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for your kind comments concerning your recent stay. We hope to see you soon again! Best regards, Sabrina St-Germain, Assistant lodging manager, BEST WESTERN Hôtel Universel

"Average"

3
22/01/2018

There is nothing particularly wrong with this hotel but there was nothing to say "come back!". It is conveniently located just off route 20. There is a nearby Scores restaurant and also one within the hotel. The one in the hotel is quite expensive and the menu did not inspire us so we went next door. The rooms are clean and beds comfortable but the walk down the long halls does not inspire. Very dated decor and starting to look worn out. There were strong smells of chlorine throughout most of the building although the rooms were fine. It was hard to find anyone at the front desk when we needed someone. It can be a very long walk down hallways and up and down stairs with your belongings to your room. There is no included breakfast and the price of the hotel is certainly not in the budget category.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Overall Excellent hotel experience"

5
10/01/2018

The staff is bilingual and very helpful. The room was very clean and modern with all the conveniences necessary. We will definitely stay at this Drummondville Quebec Best Western when we pass through Quebec again!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Great sleep!!"

5
07/01/2018

Easy check in and out! We didn't have a reservation. We were just passing through and the roads were crap!! The beds were amazing tho!! When you are traveling it's worth it to stay here for a goods nights rest! I think the have memory foam mattresses! It was that good I actually want to cAll the hotel for the name of the mattress! Haha!!! Yes the mattress/sleep was that freekin good!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Quiet, as requested"

4
03/01/2018

We just needed a quiet room for a good night sleep. Therefore, when we booked, we requested a quiet room. The next day, we when we woke up we were very grateful that we did not hear any noise even though it was New Year's Eve.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"What happened to complimentary breakfast?"

4
27/12/2017

We had an overall good experience. Staff were friendly and the room was clean and tidy. However, we selected this hotel based on two facts 1) CAA discount (which we did not received but gave the number during our check-in) 2) Complimentary breakfast which was advertised online but was not available. Next time we're driving from Ontario to New Brunswick, we will likely stay at a different location. For travelers, a comp breakfast is a really nice amenity.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We are sorry but at our hotel we do not have complimentary breakfast. We have a beautiful hot buffet at our restaurant or the menu if you prefer. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Clean and comfortable"

4
21/12/2017

The room was clean and comfortable. They had all the amenities needed. The bathroom was clean, but not new and had some "charm". Our room was on the first floor and despite being close to the restaurant and pool, it is was well protected from the noise; we didn't hear anything outside the room. The only reason why I don't give 5 stars is simply the ratio quality/price. For the price they charge, I would expect something a bit "more", compared to similar offers elsewhere. I just think the supply/demand is out of balance and this is keeping the prices higher than they should be for what you get. IMHO.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"A Sanctuary between Montreal and Quebec City"

3
18/12/2017

If you are looking for a mid-range, full service hotel that can cater to families as well as business travel, this is the place for you. The Best Western Brand is very evident here as this hotel delivers a comfortable stay, with easy access and parking off of Auto-route 20 between Quebec City and Montreal. I was headed back from a business trip and got caught in a terrible snow storm and followed my google search for a full service hotel to spend the night and let the storm pass through. When I saw the Best Western on my I-Phone I pushed through the snow and finally made it to the hotel...I really dislike the typical road side motels with their no food, cheap accommodations etc. I love full service hotels and this is what I received.. I have stayed in many Best Westerns all over the USA and Canada..Generally, I never miss with them and this place was no exception..Indoor pool, nice rooms, great internet, decent price, full service restaurant and bar...Granted, nothing is perfect as I tried to sit down in the restaurant at 8:45 pm after checking in and was told to go to the bar if I wanted to eat. The restaurant closes at 09:00 pm...To make a long story short it worked out but the girl in the restaurant had an attitude...The girl at the bar saved the day and managed to get me something to eat and talked my head off..The food was good as was the service.. I guess some of the staff were tired and had a big day...The hotel is clean and the kids will love the pool...It will work out for you...

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Great, affordable & Kid friendly"

5
15/12/2017

we stayed here for our son's hockey tournament and they were so accommodating, friendly, and the pool area was amazing.. the boys had a blast. we ensured our team stayed on the same floor and we had our 7-8yr old boys enjoy the stay and had fun

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"cleaness of the bathroom"

4
11/12/2017

Hi, bathroom should be clean carefully, dust balls and tiles not clean properly. Breakfast was good great service, pool too much chlorine elevator very slow, stairs was out of service if you have a emergency very dangerous

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"ok"

3
27/11/2017

poor matress quality, room was clean. appreciate that we didn't ear anything from the chrismast party that was on near the lobby so could sleep in a quiet place. staff were just ok. nobody at the desk when we checked out

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Good value"

4
26/11/2017

easy access off major highway. Staff very pleasant and knowledgeable. Room clean and comfortable. Restaurant a bit pricey but the food was excellent. Friendly, bi-lingual waitress made it an enjoyable meal. Overall good experience. Would stay again in a heartbeat.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Great Quality at Competitive Price"

4
22/11/2017

In Drummondville, Quebec for business. Pleasantly surprised by the overall quality of hotel of this older property. All staff were professional. The restaurant provides a great breakfast off the menu or buffet. Rooms were neat and tidy Bed very comfortable and effective heating system.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Short Stay"

4
15/11/2017

Hotel is located at a very convenient location close to highway. Staff are friendly and helpful. Hotel is clean and tidy. I just with they offered breakfast as most hotels do these days or at the least a discount for quests at the hotel restaurant.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Pleasant stay at best Western in Drummondville. Helpful staff, clean environment"

4
10/11/2017

Healthy and well priced dinner and breakfast Fabulous pool area, well located beside highway 20. Clean rooms and a hallway, spacious and recently decorated. Large well lit parking, several restaurants within walking distance.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Pet Friendly Hotel"

5
09/11/2017

Great hotel for the price. Spent a night there on the move from NS to Ontario and it was a little out of the way off the highway but worth it as they were pet friendly & I was travelling with a cat. Staff was quick & efficient with the check in - my receipt was under my door in the morning. Clean room, Coffee pot in room, comfy bed. Breakfast was included and suited me perfectly. Located near gas stations, coffee shop, mini strip mall; perfect if you needed anything at night.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Excellent stop on Rt. 20 east of Montreal"

5
08/11/2017

This is an excellent place to stay if you are on Rt. 20 and want to stop either before or after Montreal. The room was well laid-out, good amenities, excellent bed and bedside lighting, excellent shower and bath, could open windows if desired, excellent price. Within walking distance of shops and good eating options, if one chooses not to stay inside. I will definitely arrange to stay there on my next trip.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Comfortable, clean, convenient"

5
02/11/2017

The staff at Reception were friendly, and helpful. My standard non-smoking room with 2 queen beds was clean, comfortable, and quiet. Hot water was instant and plentiful. The hotel itself is within a short walking distance of several good restaurants (BBQ chicken, ribs, pizza), and coffee shops, and is easy to find after leaving Highway 20. No complaints - I will stay here again.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Friendly staff, clean hotel, food okay"

4
29/10/2017

The staff was friendly and the hotel was clean and comfortable. I ordered garlic cheese bread and a shrimp caesar salad via room service. I didn't like the pieces of garlic on the bread. The shrimp on the salad were good, but the lettuce was in large pieces and it wasn't fresh. I was not pleased that the room service person told me when she delivered the food that the system was down and I could not charge the meal to my room. She had a credit card reader with her, which we had to use. That meant one more person having my credit card information.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Good hotel in a good location"

4
25/10/2017

This is a large hotel that does a lot of commercial business with conventions and meetings. There is an on-site restaurant and breakfast is available for an extra charge. The rooms are reasonable in size, well furnished and clean. Heating, shower, and other amenities are always kept in good working order and we have never had an issue in the times we have stayed here. There is lots of parking available and the access off the highway is easy. Across the street is the largest mall in Drummondville including a grocery store. There are several restaurants, including a Tim Horton's within easy walking distance of the hotel. A couple of gas stations are within a one minute drive. The staff are fluently bilingual and ready to assist with any requests or information you need.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Fabulous"

5
25/10/2017

Lovely place, beds were so comfy --great night's sleep. Love that you don't have to travel far off the Trans Canada highway to reach the hotel. Easy checkin and departure . Close to gas stations for filling up before getting on the road again

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Convenience and quality"

4
25/10/2017

great location; close to highway, restaurants, service stations. Helpful and courteous staff. Restaurant was a bit pricey but food is good. Did have to contact desk concerning restaurant hours. Front desk made call to see if everything was okay with the room. Hotel is appealing from the exterior with clean and bright interior.

"Good enough for a quick stay"

3
24/10/2017

Friendly staff, nice size swimming pool and average size room. Has Wifi. Gym: Advertising that as a gym should be illegal. It is honestly a 10x9 room with a couple machines in it, some dumbells and a bench. No room what so ever to move around in or stretch or do anything other than ride the machine that is 1 inch from another machine. Pool: nice size, clean and has a jacuzzi Room: Average size for a hotel. My room had 2 beds, a small balcony overlooking the pool and the average size bathroom. Water for the shower gets super hot super quick! Which is nice compared to some places. The room was a bit noisy though. I usually don't complain or get annoyed by hotel sounds but I could hear everything from doors closing, foot steps to people coughing. Does NOT have free breakfast. That wasn't ideal as we were sort of trapped in the hotel (business) for the stay, I would rather breakfast just be tacked on to the price of the hotel room and be none the wiser. Breakfast buffet is $15. Bar: Not much selection for booze. No ipa's and no jagermeister. Very small televisions. Had a few vlt's from what I saw.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"It was really nice"

4
22/10/2017

swimming pool clean and Jacuzzi as well, staff were nice and the place was really clean as well , we did enjoy our stay.and everything is close by so no need to go far away. I went with my sister and her husband so we went shopping and relaxe at the swimming pool , we had a great time thanks

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Nice Place"

5
16/10/2017

Stayed here one night with my 95 year old father. Staff was very accommodating especially since we just showed up without a reservation. Rooms are clean, beds are super comfortable. Food at the restaurant is very good.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Very comfortable"

4
15/10/2017

We would recommend it to anyone who may ask. about it, the front desk server was good and the rooms were very comfortable and clean, just the food in the restaurant was not very good at all, especially for the price. And even though we mentioned it, there was no compensation offered, most likely due to the fact the server did not speak english .

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Room Cost"

3
07/10/2017

I made a simple error in booking and arrived one night early and was offer a room for double the price of the original booking. Yet the hotel was probably not more than 50% full. Arrived around 8 pm after a 13 hour drive

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for taking the time you took to leave a comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Emmy Jodoin Directrice de l'Hébergement, Lodging Manager Best Western Hotel Universel Drummondville

"The restaurant was wonderful! Best meal of our 8 day road trip. Location conveniently close to the highway."

4
05/10/2017

The restaurant was wonderful.. best meal of our 8-day road trip. Conveniently close to the highway. And great value for the money. Would stay again. Our room had patio doors to outside, and the car parked right outside the doors.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Overnight stay"

4
05/10/2017

We were driving from Vancouver to Prince Edward Island and our last stop for a hotel was in Drummondville. We had a pick up truck with a 22 foot trailer which they could accommodate which was great. The staff were very friendly and helpful, and the room was more than comfortable. I would definitely stay here again.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Very clean and very helpful"

4
05/10/2017

Last minute decision to stop in Drummondville and called while I was on the road. Person answering was very helpful and courteous. When I arrived at the hotel and was very happy with the appearance and cleanliness of the property. Very easy access from the highway. Front desk counter people very pleasant and willing to assist. Room was very clean but I would say weathered. Price was a little steep for the room I had but that was minor.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Great Hotel"

5
29/09/2017

Lovely large clean room. Great place to lay your head! Restaurants within walking distance. Moderate price. Would recommend this Hotel for location and ammenities. Swimming pool and appeared to have great meeting rooms for business travellers.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"One night stand"

4
29/09/2017

Great place for a rest stop, nice staff and rooms. Very clean, place was being renovated but wasn't an inconvenience. A nice Best Western, would stay here again. Nice bathtub and if on first floor can bring luggage directly in from the parking lot.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"You make the Call"

3
27/09/2017

You can make the call . . . Pros: - Great Memory foam mattress - Plenty of outlets and USB Charging ports - Restaurant on property / room service Cons: - Breakfast is NOT included - Bathrooms are tiny - super loud in room air handling unit - pool side rooms are damp and smell like chlorine all the time I would only stay here if I had no other choice, but that's me,

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. Your feedbacks help us improve our customer service everyday. We hope we can see you another time. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel

"Excellent partner"

5
25/09/2017

This is a good place to have an event. They will with you from the beginning to the end. Very professional and dedicated people plus excellent food and installation, also plenty of parking space and restaurants around the hotel.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are so glad to read your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville

"Very good stay"

4
24/09/2017

This hotel has really improved. As a Best Western member I received a free upgrade on this stay and received a beautiful suite at the same rate! My room was very large. I had two couches in the living room with a flat screen TV as well as a mini kitchen area and extra large cupboards. The hallway led down to a very large and clean bathroom with a jet tub. Leading down from the bathroom were two queen beds with another TV and an extra large computer work station. I was very pleased! The only 2 negative points I have were that the overall the is still a little dated and it was a shame that I still had old carpet in a great room. The staff here were all very friendly and very helpful. Lots of amenities close by and easy access to the highway. I would stay here again when passing through Drummondville.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is such a pleasure to welcome you in our hotel and we are glad to read your feedbacks. We hope we can see you again really soon. Kind regards, Emmy Jodoin, Lodging manager BEST WESTERN Hotel Universel

"Best Western Great Pool, Great Hot Tub"

4
22/09/2017

Wonderful experience in a Suite room. The bed was a little hard for my back, but I enjoyed the stay. Everything worked, and was delightful. Staff was friendly, and room was clean, as was the lobby. Loved the pool, and the hot-tub, also really liked the jetted tub in the bathroom.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is such a pleasure to welcome you in our hotel and we are glad to read your feedbacks. We hope we can see you again really soon. Kind regards, Emmy Jodoin, Lodging manager BEST WESTERN Hotel Universel

"You have to stay here BW + Drumondville"

5
22/09/2017

For the best of the best when traveling through Quebec take a break and stay at this Best Western. Not only will you find great staff but you will find they go out of there way to make your stay one of the best experiences you could expect. The service is better then 90 percent of most other travel accommodations with clean rooms great décor. The lobby says it all, as soon as you walk through the front door the layout of the lobby says welcome and we care about your stay. The front desk clerks are very friendly and will go out of there way to make sure you get the room you want or need. At the best prices they can do. The rooms are very modern and quiet. Make the Best Western Drummondville a must for your overnight accommodations or take a day or two to explore the surroundings you won't be disappointed.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is such a pleasure to welcome you in our hotel and we are glad to read your feedbacks. We hope we can see you again really soon. Kind regards, Emmy Jodoin, Lodging manager BEST WESTERN Hotel Universel

"Very Nice Hotel!"

5
20/09/2017

Driving from NYC to Newfoundland, I needed a hotel at about the halfway point of my trip. I didn't want to stay in the big cities like Montreal or Quebec City so I picked Drummondville, since I saw that they had a Best Western. I try to use their hotels as often as possible as they almost always offer a quality product. This particular branch jumped to near the top of the list. The staff was friendly, the room was clean and the bed was probably one of the most comfortable one I've slept in. It was memory foam and I slept like cement from the moment I hit the mattress. I wish more hotels were as nice as this one.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Excellent place to stay in Drummondville."

4
18/09/2017

The wife and I had a good time. The bed was extremely comfortable and the lounge area is very inviting. The pool was refreshing as well. In fact, aside from the price, I wouldn't change a single thing.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Comfy bed and buffet breakfast"

4
12/09/2017

This hotel is very close to #20 highway and we had a great sleep and delicious breakfast with courteous service . What more could you ask for.Perhaps a update to premises would elevate the experience as we stayed at Best Western Plus in Edmundston on way home and it is absolutely beautiful. I loved their decor with antiques and beautiful furniture.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you very much for taking of your time to write a beautiful comment about our location. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Emmy Jodoin Directrice de l'Hébergement, Lodging Manager Best Western Hotel Universel Drummondville

"Travel"

5
09/09/2017

Visiting friends and relatives. Great nights sleep had a good breakfast before hitting the road again. Staff was great even though I don't speak French. A bit of a charge for the dogs, this was the most I paid on the entire trip for this hotel.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Overnight Stay Transitting Quebec"

4
06/09/2017

We've stayed at this hotel previously and always been satisfied with it. An excellent stop over point between Ontario and East Coast vacations.We have not used some of the amenities such as the pool and fitness room but they do look inviting. Only issue I might mention is there is only one slow elevator which can get busy during peak times but hotel is only 4 floors.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you very much for your kind comments regarding your stay. It is always a real pleasure to welcome you here and we are happy to read your feedbacks. Those help more thank you can imagine. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Half-way stop between NS and ON"

4
05/09/2017

I think that people need to keep in mind what they paid for a night in a hotel before they write their reviews. I paid $130 +/- for a 2-bed queen with cot (2 adults and 3 kids). For us, we felt that this was a fair rate! I was a little hesitant to stay here based on some of the other reviews I'd read, but found that my hesitation was unwarranted. I needed a quick, economical, overnight stop on my way home to ON from NS. This hotel was perfect for that! Yes - there is definitely a strong pool / chlorine smell when you walk into the lobby. It's unfortunate, but I am not sure how it could be helped. :( The woman at the desk was friendly and helpful at around 10:30PM at night when we arrived. I know VERY little French, but do try to be respectful and use as many French words as I know. She responded graciously in English. She was perfectly bilingual and kind about communicating in English! I'd asked for a cot when I had reserved our room over the phone, and also asked about whether it was already in the room as we left the hotel to find food before going up to our room. (I was told that it was in the room already.) We were disappointed to see that the cot was in fact not in the room when we made our way back from our late supper around midnight - but it was brought up cheerfully when I called the front desk from our room. The beds were very soft and comfortable, and there were plenty of extra pillows. The bathroom had lots of hot water, and the shower head worked well. We enjoyed a morning swim before checking out as we'd arrived too late to swim the night before. The front desk attendant was happy to provide towels. I cannot comment on the food, as we did not order from the restaurant. (We got breakfast at Tim Hortons, which was close by!) I would be happy to stay here again, for a price around what I paid this time. Merci! :)

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you very much for your kind comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Good staff, fitness / business center need work"

3
05/09/2017

I booked into BW in Drummondville having spent a couple of weeks at motels and Airbnb's. I was spending a couple of nights and booked BW as I wanted the fitness centre and business centre. Neither is good, its debatable that they should be included on the amenities. The fitness centre is a 10 x 10ft room. The weights bench is unstable and there is barely enough room to use the weights properly. The business centre is two desks on the second floor, above an open lobby. Which means its very noisy. Pool is good, as was the service. My room had a broken light and was on the inside of the hotel, looked out over the pool. Which meant noise till 10pm and chlorine smell.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 866-705-6584. Sincerely, Emmy Jodoin Directrice de l'Hébergement, Lodging Manager Best Western Hotel Universel Drummondville

"Best Value forPet Owners"

4
04/09/2017

Had previously reviewed the Hote Motel Drummond as a decent budget hotel and still stand by that but they charge $20 for pets. We tried to book at the desk at the Comfort Inn and they wanted $50 additional. We had heard that the B W was recently renovated and we were able to get very large 2nd floor room with soaker tub for a little over $120 which was decent since we arrived at 900pm. No extra charge for pets!! Room was very clean, very little highway noise and secure parking with gated entry and exit. Lots of Drive thru spots for vehicles with trailers Loved the premium memory foam mattress and multiple densities of pillows. Will stay again

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you very much for your kind comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. Yes, we welcome pets, but most of the time on ground floor rooms. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Best Western at its BEST"

5
03/09/2017

This older property, currently undergoing some renovations, is wonderful. Located close to the main highway, it has the look or an Inn, not a traditional motel, a style that carries to the interior decor that is roomier and better designed than most BW properties. I was warmly greeted at check-in where the clerk explained that she was putting us on the main floor with parking just outside our room to help us with my mobility issues. We were only a short walk from the lobby and restaurant, but our room was as quiet and welcoming as it was large, clean and comfortable. My partner, who was not feeling well, went to bed, leaving me to visit the restaurant alone. I had an excellent dinner at reasonable prices before retiring early. The next morning, we also ate breakfast in this pleasant restaurant which serves an excellent buffet with a wide variety of hot and cold dishes. Although the buffet is not included in the cost of one's room, we received discount vouchers that helped to make it more than worthwhile: it was a bargain, particularly when compared to the meagre "breakfasts" included with one's room price in many other Best Western properties. All in all, this hotel beats most of the BWs in which we have stayed. And did I mention the heated swimming pool, solarium, and fast wi-fi connection? Bonus.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Wow ! This is really kind. Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we really like your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Great place to stay"

4
31/08/2017

This hotel is a great place to stay. Good location, easy on/off the Trans Canada, close to lots of amenities. Hotel is nicely decorated, very clean, great food, and friendly helpful staff. The hotel pool/fitness/spa area is clean and well maintained. For pet owners, there's lots of places to walk your dog.

"FIRST VISIT"

4
29/08/2017

Have been using BW Hotels for many years. This was our first visit to Drummondville. Easily accessible from Route 20, the hotel does not have the usual BW facade, but the staff and amenities are certainly up to standard. Check in staff were most efficient and courteous. A minor issue with room keys (my fault) was quickly resolved. We were also allowed to keep some frozen food overnight in the restaurant's freezer. We missed the traditional BW complimentary breakfast, but they do have a restaurant on site.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read your feedbacks. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Foul Smelling Lobby and Room"

1
25/08/2017

The hotel lobby and room stunk. This place had a very old smell about it. The bed linens were even damp. This hotel was grossly overpriced considering its current condition. If I had not been so tired I would have never considered staying in such a dump. This is a place is more motel than hotel.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for the time you took to leave us a comment regarding your recent stay at our property. We are completely sorry that your stay was not at your convenience. It's sure with the pool, the lobby and some rooms can have a strong smell because of the chlorine. Also, we are under renovations because we want to provide you with a better experience and we are so sorry if for now the hotel looks a little bit tired. We hope you can give us another chance to provide you with the stay you really deserved. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel

"on the way home"

5
24/08/2017

We were driving from Amherst Nova Scotia heading back to Ontario, We had to make one more hotel night stop and we chose Best Western in Drummondville. We were a bit concern when I read some of the comments and we were not going to stop there but as we were tired I decided to call to the hotel to see if they had any rooms available. I called the number listed and they told me it was total with taxes 160.72 so I said ok. We arrived at the hotel and went to check in and the girl at the counter said the room was 107. plus tax would be $127. The room was wonderful and the beds were so comfortable and the room was clean. We went downstairs to their restaurant to have supper and the meal was excellent, the service was great we also went there for breakfast and also the meal was excellent. My complaint is this, when you phone the number for Best Western you are give a phone number which I thought was the hotel directly but as it turns out it is ReservationCounter.com and they charged my visa $160.72. I phoned when we got back to Ontario and spoke with ReservationCounter and that is their price, I phoned the Hotel directly after i looked it up on the internet, spoke with a gal there and she can't help me because it went through ReservationCounter. I think that the hotel should have a direct phone number that people can call to book and save themselves money. I got this hotel by searching on my Iphone for hotels in Drummondville, then looked also in our travel guide and the only phone numbers listed are these call centres, I guess that is how they make their money.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we like your feedbacks. We do have a direct phone number. Is it 819-478-4971 or 1 (800) 711-6047. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Drive a bit further"

2
22/08/2017

we stayed in here going to Ottawa from the east coast. This is an older building close to many restaurants. The room was small and seemed dated The wall had a rack in it. Water would not drain in the tub when showering and when you used the sidewalk k all you hear are pipes gurgling. we were on the first level. when we walked in it had a stong cleaning chemical smell. had the door open to air it out but didn't help much . As we didn't know the area we stayed because of the cleaning chemical smell we didn't know about other issues. This hotel is overpriced and would not recommend it. we are a family of 4 and didn't know he area and kids were cranky and needed sleep. otherwise would have left. when I checked out told the clerk everything but not sure she was interested

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for taking the time you took to leave a comment regarding your recent stay at our property. We are completely sorry that your experience was not at your convenience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Emmy Jodoin Directrice de l'Hébergement, Lodging Manager Best Western Hotel Universel Drummondville

"Overpriced !!"

4
20/08/2017

It was a clean room.No vacancies and they had a very inflated price.It was up by $100 compared to the usual rate.It is too bad Hotels continue to do this.They claim,supply and demand....It is taking advantage of travellers.The staff was very friendly...

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Drummondville Package Experience"

4
20/08/2017

Very comfortable, clean, & friendly hotel - conveniently located. Room was very comfortable & clean, restaurant & hotel staff very attentive, good food & service. Packages offered were very interesting. Overall, a very enjoyable stay.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"A Great Hotel to Stopover"

4
18/08/2017

This was a half way point for our 2 day journey so the hotel was perfect. The staff were awesome, very courteous and helpful. The bed was great. The hotel is a bit outdated inside, but is clean and comfortable.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome in our hotel and we are glad to read your feedback. We hope we can see you again really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel

"One night stay passing thru"

3
15/08/2017

Hotel is given a BW plus rating. This is typically associated with the amenities/services offered, commonly not necessarily the state of decor or age of facility. Exterior is well kept. Inside is dated, rooms were clean and beds comfortable. Staff was helpful and spoke English Workout was not really a workout (only two feeble dated cardio machines worked, free weights were ok, room was hot and a makeshift space 10x12) so we were disappointed as we rely on w/o facilities at our BWs. We heard the hotel restaurant was ok, but closed at 9pm before we arrived. A few fast food places within walking distance. Definitely should qualify the amenities they advertise. Overall left rested, just not fit.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for taking of your time to write us a review. Those are very useful to help us improve the quality of our customers stays. We hope to see you again, Kind regards, Emmy Jodoin -- Lodging Manager -- Best Western hotel Universel

"Good value"

4
14/08/2017

Very clean and spacious rooms. Breakfast not included, but the room price is reasonable enough to make up for it. We would definitely stay here again if we again visited Drummondville. Absolutely no complaints about the hotel or the service.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, The entire team would like to thank you for your comments! Those are very kind! We hope we can see you another time really soon. Best regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Traveling home"

4
14/08/2017

The people were friendly and helpful. The breakfast buffet was very good and a good value. We loved the memory foam bed so much as soon as we got home we inquired about getting one for ourselves. The bathroom was a little small but ok.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Avoid this BW Plus"

2
13/08/2017

This BW Plus property is badly worn and the service matches the hotel....marginal at best. Go somewhere else. BW Plus has lots of very good properties, but this is not one of them. The hotel needs a complete makeover. Check-in was a nightmare, there's only one small elevator for four floors and no service elevator, which means you're constantly waiting because cleaning staff monopolize the system. BW Plus should be embarrassed to have their brand on the hotel.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, We are completely sorry not to have matched your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerly yours, Emmy Jodoin - Lodging Manager - Best Western hotel Universel

"Nice Hotel"

4
13/08/2017

My father and I stayed overnight with no reservation. We checked in at 4:30 pm. The hotel offers free wifi, an indoor pool and a restaurant. The accommodations were quite good with comfortable beds, lots of towels, and clean rooms. The pool was well maintained and clean. The hotel is a little dated but has been well maintained over the years. Overall, this hotel is a great place to stay, and I would have no problem staying here again.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comment regarding your recent stay at our property. We are always happy to read good news from our beloved customers. It will always be a pleasure to welcome you here. Best Regards, Emmy Jodoin - Lodging Manager - Best Western hotel Universel

"Ok room"

3
10/08/2017

The room was large and comfortable and pretty clean. Dark hair on the bathtub was a bit off putting. One very small shampoo not adequate for 2 people. Amenities were lacking. Some places around to eat but a long way to a grocery store. Large mall not too far away. Had difficulty using my Best Western rewards coupon. Long wait to check out. Both people were on the phone and that was their priority. The lobby under construction and ugly. Area around the elevator dark and dirty.

"Pleasent night stay"

4
10/08/2017

Slow at check/in, otherwise a pleasant night stay as usual at BW. Staff was very helpful with any requests, as well as professional. Breakfast was fairly standard as with other BW Plus hotels. Location is excellent as it right at the exit off route 20.

"Happy Returns"

4
09/08/2017

We have stayed at this hotel numerous times over the years when on road trips to and from the Eastern Canada. The pool is definitely a nice feature after a long day of driving. We found the front desk staff to be very congenial in fulfilling our requests. Great location for getting an early start on the highway the next day.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, thank you for your kind comment regarding your recent stay at our property. It will always be a pleasure for our entire team to welcome you here. We hope to see you again Emmy Jodoin, Lodging Manager, Best Western Hotel Universel.

"Not up to Best Western standards"

2
08/08/2017

Unclean with a sense of unease re safety. Beds were excellent and staff was good. The restaurant is terrible - disguised as "fine dining" it was very expensive, the food quality was poor and there were no accommodations for children. Not a restaurant you would take your family to after a long travel.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for the time you took to leave us a comment regarding your recent stay at our property. We are so sorry our restaurant was not at your convenience and usually, we have very good comments regarding it. Simply for more information, we serve a breakfast brunch at only 12.95$ per adult and half price for kids. We also have a menu for kids for dinner and supper. We hope you are not too dissapointed to avoid our location and we hope we can have the opportunity to see you again so we can provide you with the stay you really deserve. Kind regards, Emmy Jodoin - Best Western Hotel Universel - Lodging Manager

"Not this location!!!"

1
07/08/2017

Generally I enjoy my stays at various best western locations. The hotel is a trusted name for my business and personal travel. Unfortunately at this location I had a very poor experience as my safety was at risk. On this trip, I had been travelling with my 2 daughters (us 3 females only). We had a poolside room. When it was time to prepare for bed and lock the door, I realized that the door did not lock. It appeared that the lock was busted. I called the front desk who were aware of the problem (it seemed to be an ongoing problem that they were not concerned to fix), and advised that there was a pole in the floor that I could use to wedge into the sliding door. The pole that I was told to use was shorted than the gap between the frame and door and did not at all feel safe. In addition to the safety issue, had an issue with preoccupied front staff desk staff and restaurant staff not being very helpful but my main issue was the safety one. This is definitely a location I will never visit again! It is disappointing because with other locations I've had such a great experience but not at this one!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for the time you took to leave us a comment. We are sorry for what happened during your stay. Normaly, we are doing the best we can to take care of our customers and this seems like an exeptional situation. We are completely sorry again and we hope you can give us the chance to come back, so we have the opportunity to provide you with our best attentions for an amazing lodging experience. Kind regards, Emmy Jodoin, Lodging Manager - Best Western Hotel Universel

"Excellent Hotel but No Breakfast"

4
01/08/2017

Hotel and staff quality were above our expectation, room was very clean and spotless. Pool area was very well laid out and operation curfew was maintained to provide a quiet evening. Completely satisfied with the hotel, however no breakfast was offered nor even a discount at the adjoining restaurant buffet.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we appreciate your feedbacks. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Dated but a good staff"

4
01/08/2017

This is a dated hotel with lots of bus tours coming in. It has a terrific staff in the restaurant for breakfast. I was able to discuss any issue with the staff despite their English skills. The location is convenient and well marked. There are other options in town with newer amenities.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we appreciate your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Air Conditioning....optional"

2
31/07/2017

We were driving in from out east and decided to call from our vehicle. The receptionist hung up on us and when I called back she then left us on on hold for 15 minutes (was hilarious because on their phone they say that their wait times are minimal and that answering and responding to calls are a priority). We checked in quite quickly, managed to get to the pool only to see the ceiling falling down. Decided to move to the hot tub for a mere 2 minutes because it had a funky smell (no it was not chlorine)... We returned to our room to shower and get settled. My husband fussed with the air conditioning unit for half an hour only to open the patio door (which leads to a busy parking lot)... We woke up hot and restless and decided to get out of there... Upon check out we spoke to the receptionist and mentioned the HOT room on the 4th floor....she said non chalantely, "next time time call down and have it activated"... I had no words....on the front sign it says "free AC"....beware and be sure to "activate it because you will certainly have a warm stay!!!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We are so sorry that your stay was not at your convenience. Actually, the air conditioning is not optional, it is really included in all room. The only thing is that we have the control of all units at the front desk directly so it is easier for us to help you control it if there is a problem with it. We are so sorry if you did not have the correct information upon your arrival because we normally give a little paper with all explanations in your key card. We are sorry again and we hope you can give us the chance to provide you with a better stay another time soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Nice hotel, bad mattress"

3
28/07/2017

When we checked into this hotel, my first impression was a good one. Even though they are undergoing some renovations, the reception was quick and easy. The room was very nice, on the first floor as we had dogs with us. We had exterior access which was convenient with the dogs. The room was clean and the bathroom setup was unique. The tub had jets but was quite loud. The bed seemed okay until we tried to sleep through the night. The mattress was extremely soft which landed my husband on the floor and I ended up with a muscle/nerve tweaked in my neck which lasted 2 weeks! I've had a stiff before from poor sleep position, but this was nothing like I have ever experienced. And the fact that I found my husband on the floor using the small bed coverlet for a blanket spoke volumes. The hotel does not offer complimentary breakfast but it does have a restaurant. There is a very nice indoor pool. The hotel is located right in town with access to lots of shopping and restaurants. Try fromagerie Lemaire for really good poutine. I might stay at this hotel again if I should find myself in Drummondville, but I would make sure the mattress was firm!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We are so sorry for your husband and we will use your feedback to improve our customer service and our facilities. We hope we can see you again soon so we can provide you with the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"A good stopping place bewteen Montreal and Quebec"

5
28/07/2017

Good facility with friendly staff. Clean and efficient but rooms are a little old fashioned. Superb pool and fitness center. All you need in an hotel even if the exterior looks uninviting...go inside and it is uphill from thee. Too bad that it is so close to the highway.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we appreciate your feedbacks. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager< BEST WESTERN Hotel Universel Drummondville city

"Great service!"

5
27/07/2017

We stayed one night. They were very courteous helpful and friendly. The room was so clean!! Great pool area too. would absolutely stay again! All rooms have some kind of view courtyard or pool area. I am sure we will be back again!

"Emergency Family Trip"

5
22/07/2017

Quick stop. Just needed a clean comfy bed to sleep while on an emergency family trip. Hotel has clean comfy beds, lots of clean fresh towels and the perfect location for what we needed. Not our first stop here and won't be our last.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. Even for a quick stop or for a long stay, we are please to welcome you in our hotel. It is always a pleasure to read your messages because we can see what you liked or not of your experience with us. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Awesome!"

5
22/07/2017

Fast check in / out, super clean, great service, clean pool & pool area, and convenient breakfast buffet. Premises is well kept; everything in facility was in good working order. Some renovations underway, but didn't impact our stay whatsoever. Overall, a 10/10!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments regarding your recent stay at our property. It is always a pleasure to welcome you at our hotel and we love to read your messages after. It helps up improve our service and we can take note of what you liked or not. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Great hotel and excellent customer service!"

5
20/07/2017

We stayed here for one night on our way back to the U.S. The room was very nice with an extremely comfortable bed and pillows. The room was very clean. The lobby is undergoing some kind of renovation, but it is not concerning. We had some trouble getting the air conditioning to turn on, so we called the front desk. The clerk said no problem, she could fix it from there, and voila! The AC came on! So keep that in mind if you have trouble turning on the AC. We had a late lunch on the road so we were not ready for dinner until about 8:30 p.m. We decided a pizza in the room would be fine so we went to the front desk and asked the clerk if she had a recommendation. She did, so we asked if she would order it for us since we don't speak French. She happily did, and we left money to pay plus tip, and said to call our room when it arrived and we would come down and get it. We thought that was great customer service on her end. And it got even better when she had the pizza delivered to our room! This hotel is definitely recommended!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your wonderful comments on your recent stay at our property. We are glad to see that you enjoyed your stay with us and it is always a pleasure to welcome you here. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"In midst of some well needed renovations."

3
19/07/2017

Stayed one night enroute to Quebec City. Hotel smelled of chlorine upon arrival. Room was nice, clean and well presented with probably the most comfortable bed I've ever slept in... ever ( and I have a very high quality bed). Upon entering the room there was a distinct smell of musty, which could have presented an issue as I am slightly asthmatic, but we cracked open a window, took some allergy meds and all was good. We received a $10 coupon towards our breakfast buffet, which was wonderful, hot and well stocked, coffee was perfect and the wait staff were smiling, greeting, prompt and simply perfect.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after because it helps us to know what we have to improve and what you enjoyed. We hope we can see you another time soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Wonderful nights sleep"

5
18/07/2017

Stayed over night on our way home from a trip to New Brunswick. check-in staff was great & room pricing very competitive. Beds are comfortable, rooms clean and well appointed. Bathroom we had was small -- but not a big deal to use. Will stay there again if we ar win the area.

"Best beds"

4
16/07/2017

After 10 hours on the road it was a pleasure to sleep soundly in a comfortable bed. There were no distractions or noise. Excellent television service. Hot water is readily available to have a decent shower. Best Western provided us with a relaxing night of rest that enabled us to get on the road early the next day to continue our long trip home.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city,

"They've upped their game!"

5
15/07/2017

Comfortable beds, clean rooms/bathrooms. Friendly, personable staff. The lobby/second floor area was still under renovation when we got there. Can't wait to see what it will look like. Overall very enjoyable experience.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Excellent Value for Your Money"

5
11/07/2017

Restaurant is phenomenal, rooms are comfy and clean, and a good nights sleep is always guaranteed. I stay here at least 4 times a year and always look forward to eating in the restaurant and having time in the pool!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you. We hope we can see you again really soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city,

"Room unclean"

3
11/07/2017

Bathroom was not cleaned properly. Large amount of hair on the floor from previous guests, Very disgusting. Price was reasonable but hotel was under major renovation. Appearance was rough in some areas. No free breakfast but pricy buffet.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We are really sorry that your experience in our hotel was not at your convenience. It is always a pleasure to read you because it helps us improve our customer service everyday. We hope we can see you another time soon so we can provide you with the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"The hotel was under renovations. Lobby smelt like chlorine. Elevator was dirty. My room was dingy."

2
08/07/2017

The hotel was under renovations. Lobby smelt like chlorine. Elevator was dirty. My room was dingy. And it was oddly situated with a window facing the second floor elevator. If I knew hotel was under renovations. I wouldnt have booked it. A note should be posted on the website. Disappointed

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We are doing a lot of renovations lately and we know that the appearance of our lobby can be inconvenient. We are really sorry and we hope we see you another time soon so we can provide you with the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Trip to New Brunswick"

5
07/07/2017

We rented two rooms for 3 adults and 3 kids, on our way to New Brunswick. Very friendly staff, clean rooms and pool was great. The only thing missing was breakfast. It was in a very convenient location. We would stay again.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after. We hope we can see you another time really soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Brutal "

1
04/07/2017

Air conditioning is upon request. Called three times to have it turned on-never happened. Room smells musty and humid. No sleep. Cannot wait to check out. Hotel is being renovated but about 10 years too late. Elevator looks like a freight elevator. Front entrance area is falling apart. Worst hotel stay I've had in ages.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We are so sorry that your stay was not at your convenience. We are doing a lot of renovations lately and we know that it can be a little bit hard with the noises and the state of our front entrance to stay here. We are always doing to best we can to please our customers and we hope you will appreciate all the things we are changing. We hope we can see you another time so we can provide you with the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Pet Friendly Location"

3
04/07/2017

Ideal for me as I always travel with my dog. The bed was comfortable and noise was minimal. Rooms are nothing special but it wasn't far off from the main highway and the area has a number of options for meals.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is aways a pleasure to read you and we are always happy to welcome you and your pets. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Average Hotel"

3
29/06/2017

Stayed at this hotel on our way back from Ottawa, we had a pet with us and the rooms on the main floor are great for that. Room was clean and staff was nice. The hotel looked like it needed repair, front lobby desk had had huge hole at the top and the outside just looked run down. Needs some improvement,

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after. We are sorry, we are doing some renovations. This is why the lobby looks a little bit strange but we are excited to show you the result at the end! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Room carpet was wet, our room smelled somewhat musty"

3
28/06/2017

We were there during Grad, so the hotel was pretty full. Our Room was located on the ground floor and must've been flooded during all the rain we had in previous wks, the entire carpet was very damp and I had to wear my shoes at all times and therefore the room also smelled damp and somewhat musty.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, We are completely sorry regarding your experience at our hotel. We are normally do the best we can to please our customers and we are sorry again that we did not accomplished this to your stay either. We hope that your trust for Best Western is still there and if you can give us a chance to give you the stay you really deserve, it will be a pleasure for us to welcome you in our hotel again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Excellent Service and quality"

4
28/06/2017

No issues with the hotel. Good value.. The rooms were large with good size TV. The staff was friendly and helpful. A nice pool, The room was clean with no issues encountered. We were happy with our 1 night stay.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after because it helps us improve our service every day. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"LOVELY HOTEL, GREAT LOCATION"

4
26/06/2017

Great hotel and a good location with a good restaurant and if one chooses there are lots of restaurants nearby, within walking distance. The elevator is very very small so if someone has luggage it is very crowded, however, there were only three floors so the stairs are an option, when not toting something. Be careful when you book as we were not when we booked and they refused give us the Seniors Rate because we had not initially booked that rate, they were inflexible and refused to adjust

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here. We are completely sorry about the rate, we normally do the best we can to accommodate the customer and we are sorry if we were not able to do that for you. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"great hotlel"

5
26/06/2017

A great place to stay, just off highway 20. .great staff and restaurant facilities as well as pool and fitness center. The bed was the most comfortable one I have ever slept on in a hotel! We would definitely stay here again!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you after because it helps us improve our service every day. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"stay at best western drummondville QC"

4
16/06/2017

We appreciated the fast check-out and the secured parking area restricted with access card. Nice stay for 2 days. We were there for BRP 10th anniversary in Valcourt and Drummondville. The hotel was near restaurants, gas service ...

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are pleased to read you after. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"My visit to Quebec"

4
13/06/2017

I stayed in this hotel for one night. The bed was comfortable and decorative. The towels were clean and so was the room. The pool was very nice, but the elevator was to small. There were chairs provided in the room as well as a mini fridge. I recommend this hotel if you ever visit Quebec, Canada!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you very much for your comments regarding your recent stay at our property. It is always a pleasure to read you after because it helps us to improve our customer service and to know what you liked and disliked. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"They speak English!"

5
12/06/2017

The bed was out of this world comfortable!!! Restaurant service was great. Two gas stations close by. A little less than a mile to Centrexpo Cogeco. It is right off the highway exit and very convenient.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are very pleased to read you after. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"Comfortable and great location for a team"

4
12/06/2017

This hotel was perfect for our team's participation in a local tournament. The Swimming pool was large enough for our girls to relax and play. There were many local restaurants within walking distance. The check-in and check-out process was smooth and the group was able to arrive quickly and check out efficiently. There were plenty of restaurants within walking distance that could easily accommodate a team.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent at our property. It is always a pleasure to welcome you here and we are pleased to read you after. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"A GEM"

5
12/06/2017

Outstanding hotel with easy access from the highway. Lobby and corridors are going through renovations, however, it didn't disrupt my stay. Excellent breakfast menu. i would definitely stay at this property again.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our hotel and we are pleased to read you after. We hope we can see you again very soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"dirty hotel"

2
10/06/2017

it was terrible,, dirty. noisy ,uncomfortable,the room smelled, the carpets were filthythe corners of the bathroom were dirty, a glass was broken in the bathroom (cracked),the bed and pillows were uncomfortable, the curtains were dirty,tcontinental breakfast anhe rooms were dark and musty and so too was the hallway.. There was no

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, We are completely sorry regarding your experience at our hotel. We are normally do the best we can to please our customers and we are sorry again that we did not accomplished this to your stay either. We hope that your trust for Best Western is still there and if you can give us a chance to give you the stay you really deserve, it will be a pleasure for us to welcome you in our hotel again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Customer service? What's that......."

2
05/06/2017

My wife has a physical disability and walks with the aid of a cane. On arrival we were offered a room at the very end of a long hall. This would make the trips in and out extremely difficult and painful. The hotel was nearly fully booked and the only available room was a suite, for an additional cost, but it was right next to the elevator. We accepted. When we arrived at the suite the phone rang to tell us that this room was only available for one night of our 2 night stay. We would have to move to the suite next door in the morning. No big problem, I would pack our things and they could move them for us as we were joining friends in the morning. OK. As we were heading to breakfast I checked in with the desk and was told that staff is not allowed to handle guests luggage and that we would have to vacate the room by 11am and the new room might not be available until 4pm. They would store the luggage in the room behind the desk if I brought it down. We went for breakfast. The hot buffet looked 'over used' for the $14.95 cost so we ordered regular breakfast from the menu for $8.95. When we asked for the bill it showed $12.95 each. When we questioned this we were told that is the standard weekend rate for 'mini-buffet'. No other explanation or reduction was offered. When I went up to grab our luggage I found the maid cleaning our new room. I asked how long she would be and she said 'almost finished' I explained the situation and she agreed to hurry and inform the desk. I packed and went down to the desk. The clerk grumbled then spent several minutes on the phone discussing the issue with someone else. Finally she said OK and gave me new key cards. I went upstairs, packed and moved the luggage. I then noticed that the living room of this suite contained a large boardroom table. The tiny bedroom had only one bed. I went downstairs and told them that we need 2 beds because of my wife's disability. The clerk said this was the only room available and suggested that I sleep on the pullout couch. I told her there was no couch of any kind in this suite. She offered a cot. I relented and went back up to move things. The phone rang and a different clerk said they could not put a cot in this room because of the boardroom table. I agreed that it would be difficult but I was not going to sleep on top of the table. She said that they did have a single suite available on the 4th floor that had a couch and a small table. She offered to remove the table and roll in a cot. I agreed. I had to carry our bags up the stairs as the only elevator was being monopolized by the cleaning staff to move laundry, etc. Finally I joined our friends who had been waiting for about an hour. When we returned that evening, I was forced to sleep on a small, lumpy cot in the living room area of a suite that I was paying extra for. NOT happy. At best this hotel is of very average quality. When you add very poor customer service, it is extremely over priced.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for the time you took to leave this comment regarding your recent stay at our property. We are completely sorry for what you lived in our hotel. It was a really busy weekend and we were fully booked all days. Please, if you can give us the chance to provide you with the stay you really deserved, it will be a pleasure for us to welcome you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city.

"good hotel"

4
30/05/2017

the room is very nice, the pool is perfect, The employee is helpful...the fitness center is quite small but it has all the machine to make all your exercice... It is the third time that we go to drummondville and it is a good hotel...

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are glad to read you. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city

"Needs some update"

3
16/05/2017

Feels like you are back in early 2000 when you go there. At least the whole place looks outdated in the same era. Beds are really comfortable but the bathroom layout is rather odd. There is a shopping mall right in front and a few chain restaurants around so don,t bother eating at their restaurant/buffet. Staff is really friendly and the place is easy access from the highway.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Bonjour, Merci pour vos commentaires à l'égard de votre récente visite à notre hôtel. Nous espérons toujours donner le meilleur service que nous pouvons à nos clients et cela est toujours un plaisir de vous lire par la suite. En espérant vous revoir bientôt. Cordialement, Emmy Jodoin Directrice à l'hébergement BEST WESTERN Hôtel Universel de Drummondville

"Clean and comfortable"

5
07/05/2017

The room was ready upon arrival, the staff at check in were quick and found my reservation right away. There are plenty of good restaurants within walking distance. I ate breakfast and lunch at the hôtel and service was excellent and fast. The food is fresh and of excellent quality. The speed check out meant I did not need to go to back to the front desk, which was very convenient. The invoice was sent by email right away.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are pleased when we can read you. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Great place to stay"

5
29/04/2017

We have stayed here often since our son moved to Ontario and we have always enjoyed our stay. The rooms are very nice, the beds are comfortable and the staff is friendly and bilingual. The wifi can be iffy but for the most part it's good. They also have 'soaker tubs' which are awesome!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and it is a pleasure to read you everyday. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city

"Best Value in Drummondville"

4
27/04/2017

By far the best value and overall stay in Drummondville is at this hotel. The hotel staff were bilingual and the amenities are excellent. We had a room with patio doors to the pool area, great for families!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to read you and welcome you here. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Nice Hotel, but unfriendly staff"

3
24/04/2017

Hotel was typical Best Western, clean and comfortable. In Room Internet functioned well, bed was comfortable. Price is very good and good location off the highway. Breakfast is not included and onsite restaurant is on the pricier side, better options for breafast exist a short drive away.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank your for taking the time to leave us some comments regarding your recent stay at our property. Your comments help us improve our service everyday and this is always a pleasure to read you. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city

"Good experience with service in English"

5
19/04/2017

Room was great. Service was excellent and readily offered in English. Complimentary breakfast would have been nice to have. Almost all Hotels we stay at have a continental breakfast of some kind. On site restaurant breakfast was offered to late for departure and was expensive.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are pleased to read you everytime. Your comments are useful to us so that we can improve our service every day. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Convienience, Friendly and Inviting"

4
18/04/2017

Excellent place to stay as we travelled through to Ontario. Great service, nice place to stay! Will be our stop everytime we travel. Would recommend to anyone with families as the amenities are great!

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are pleased to read you everytime. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Excellent staff, decent hotel"

4
15/04/2017

This hotel had very friendly staff and rooms were decent with the added bonus of an indoor pool which is a good size. Breakfast was average but it is a hotel that although will not stand out in the memory is definitely good value.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you here and we are pleased to read you everytime. We hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city

"M. Fortin"

4
07/04/2017

Staff very polite, rooms was clean, internet reception was perfect, I would recommend my friends to stay at that hotel. Mattress a bit too soft. Next time I will try the dining room. Hotel rates are very low in the region of Drummondville.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our establishment and we are glad when our customers receive the stay they wish and deserve. Our whole team wishes you a wonderful day and we hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel Drummondville city

"Relaxing and enjoyable"

4
01/04/2017

A Great stay, Confortable and good service. nice perks, need minor upgrades. Interior is very old fashion but clean I stayed 2 nights Arrived at noon. There are also very clean Hotel is very near commodités Restaurant is top quality. Breakfast is great, has eggs, toast, fruits, pankes, fresh jam, BACON, ham, saucesiges and all kinds pates.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our establishment and we are glad when our customers receive the stay they wish and deserve. Our whole team wishes you a wonderful day and we hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city,

"Excellent stay"

5
31/03/2017

Had an excellent stay and would recommend anyone here, very clean and the bed / mattress....omg....very comfortable. After a full day of standing and walking you couldn't ask for more. All rooms thru out the Hotel are very clean and have a fresh scent to them. Will be back next year.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our establishment and we are glad when our customers receive the stay they wish and deserve. Our whole team wishes you a wonderful day and we hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city.

"good experience"

5
31/03/2017

went in for a dart tournament the place was fun and clean area of play also was in cery good contition and everything was picture perfect. another tournament is already schedule and i will return with no hesitation.i confotably recommend this hotel to anyone that asked

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our establishment and we are glad when our customers receive the stay they wish and deserve. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondville city

"Convenient Location Excellent Value"

5
30/03/2017

If you are traveling between the Maritimes and Ontario this is a great place to break the trip. Hotel is spotless, service is great. Rooms are nicely designed and furnished and beds are comfortable. Highly recommended.

Emmy J, Front Office Manager at Best Western Plus Hotel Universel Drummondville, responded to this review
Hello, Thank you for you beautiful comments regarding your recent stay at our property. It is always a pleasure to welcome you in our establishment and we are glad when our customers receive the stay they wish and deserve. We hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN Hotel Universel, Drummondcille city

"Busy but good hotel"

4
24/11/2016

This hotel is used as a conference center but I have never found it to be noisy. It is well furnished, the beds are comfortable and the service is excellent. A free newspaper (English) is available in the lobby. The staff are bilingual and very helpful with directions, etc. The parking lot is large and easily accessible off the highway. The large Drummondville shopping mall was just a two minute drive away (or walk it in five minutes). There are several good restaurants in the area and a gas station is only a block away.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It was a pleasure for us to welcome here. I hope you will come back again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Hotel Doesn't Enforce Its Own Rules"

2
01/11/2016

This hotel could have been very good, but it was the opposite. Many of the rooms overlook the swimming pool. So what you say? Here's the problem: The pool is supposed to close at 10 o'clock, but the staff's inability to inforce that rule can ruin any chance of sleep. Even with repeated phone calls to the front desk, the screams and echoes coming from the pool continued until well past 1 o'clock in the morning. If you are looking for a good nights sleep (or any sleep at all) I would consider looking for another hotel. If you're stuck and have to stay here, at least make sure the hotel staff on duty is willing to follow their own rules. Yikes! Is that really too much to ask?

"Terrible customer service "

1
30/10/2016

I stayed here last night and what a nightmare.. We first checked in and got a room with a view of the pool and I thought the room was great. Damn was I wrong. I woke up about an hour after I fell asleep and there were people still in the pool being noisy. I then called the front desk and asked what time the pool closes and she said ten. Long story short, I had to call down twice because of the noise. The First time it sounded like she was going to do something, but no. I Called down again and she said some people have access to the pool. Well if it's supposed to be closed at 10, why is there people still out there at one in the morning? I go down to get a room change after trying a few times to go back to sleep with no success. I explained to her that there were people above me making noise(which I didn't complain about previously) and also from the pool obviously. There were also little kids running full speed down the hallways a bit before midnight. certainly didn't help the situation one bit. Anyways, the room was an upgrade. At this point I didn't give a damn though because I just wanted to sleep. Got to the bedroom and I could hear voices through the wall plain as day so I go get a third room. Finally a quiet room! Too bad I was so high strung at this point when I was missing hours of sleep and of course I can't get to sleep for well over an hour. Total bogus experience here overall. It was a journey to get to a resolution which I did the leg work for. Customer service is horrendous and I would strongly recommend you to run away from this dump!

"Good hotel and location."

3
30/10/2016

Good solid stay in this hotel. Room was clean and the location is great as it is just off the main highway and within a short 10 minute drive to downtown. As a corporate traveller it more than did the trick. Nothing fancy but a good size room, well kept, very good service and a good location. Does it need a little TLC, yes..but it is more than adequate for all types of travellers to modernize it a bit. Good solid stay.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It's always a pleasure to welcome you at our Hotel. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city.

"No complaints & no wow factor"

3
30/10/2016

This is a good example of a solid and average hotel. The small room was renovated recently and the staff were friendly. Good location off the highway and near big box shopping, a mall, grocery store, dining options, gas station and a Tim Hortons. No complaints and at the same time no wow factor. For 98 bucks a night I am a satisfied customer!

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. It's always a pleasure to read you because it helps us improve our service and our Hotel. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city.

"Old and showing its age"

2
24/10/2016

I booked this hotel for a weeks stay for a business trip. I have used many Best Western's over the years and am generally satisfied. On this ocassion, I was not. The room was first the wrong one. I had reserved a room over 2 months prior to arrival but when I arrived they gave me a totally different room. It was a king suite instead of a standard room. Not normally something I would complain about except that this room had a meeting room outside of the bedroom instead of a living room. A long board tabel with chairs all around it. I had shown the reception the confirmation letter I had showing it was a standard room but was told it was all they had for the week. This in of itself wasn't a deal breaker but the room was one of the more run down and dirty room I have ever stayed in. The carpets were so full of stains, I refused to take my shoes off. I didn't want to walk around in bear feet on that floor. The maid service was hit and miss. One day I would return and everything was cleaned and made up but the next, I would have the bed made up and towels in the bathroom but no new coffe, or any garbage thrown out. It was like a quick in and out. Lastly, there was a lot going on in the hotel this week. As such the noise was terrible. I know the hotel can't control people all of the time but it showed the lack of soundproofing, as I heard every foot fall and door slam all night long. Over all a very disappointing experience.

"Negative experiance"

3
19/10/2016

We stayed at the BW in Drummondville, which is our usual stop over-point when travelling through Quebec. We have stayed here numerous times over the past several years. During our last visit we were charged above that which was quoted over the phone when I called the hotel direct to book. After getting the price for a one night stay I requested an email verification, which usually is sent within a day. This time the email was sent several days later and did not include the price I was informed it would be, just the date, location and confirmation #. After arriving for our stay the price shot up $20.00. I advised the front desk member (male), that I was quoted a lesser amount. However, he just kind of shrugged and that was that. I didn't argue as I had an email with no cost attached to it. I decided on the way back to try the Quality Suites. I got the room for the price quoted and the Quality Suites got a new customer.

"Good first stay during our trip."

3
29/09/2016

The front desk staff are very friendly and accommodating. Room was clean and comfortable. The only downfall was it didn't offer a breakfast. Otherwise we would stay ther in a pinch.all in all decent places to stay when in Quebec.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. We always do our best to provide you the stay you deserve. It's true, we do not have a complimentary breakfast, otherwise we do have a big hot buffet with full service at 12,99$ + taxes per adult. Also, you can have the ''menu à la carte'' if you want instead of the hot buffet. I hope we can see you again soon. It will be a pleasure to welcome you here another time. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city.

"Best Western Drummondville"

3
27/09/2016

Overall I was dissatisfied here. I booked online 5 months in advance for a king suite, 3 days before my stay I was called by the hotel and was told there was confusion on their end and the room was not available. Totally unacceptable, I obviously got bumped. The beds were memory foam mattresses, was not the best quality. I will not stay here in the future.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding you recent stay at our property. I'm so sorry your stay was not at your convenience and I'm sorry you felt bumped, it was not our intention at all. Actually, computer systems are not perfect and sometimes bad things happen. I hope we can see you again another time. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city.

"Disappointed"

2
26/09/2016

We stayed here instead of our regular Drummondville Hotel to save a buck. That was a mistake. I should start by saying that one of my family members has an allergy to pets. Normally hotels have a pet free floor and this has always been 100% fine. Best Western was suppose to have a pet free floor, however mistakes were clearly made. We literally had dogs running in the hallway. The manager apologized and stated that it was a mistake that occurred because they were booked for the night. They provided a free breakfast, but we would've preferred a night that was not uncomfortable and sleepless. While our room was clean. We did not find the hotel clean. We had a family joke that if you got lost you could just follow the dental floss that people had left in the hallway back the the room. The pool was nice in the evening, but in the morning it was in need of a really good cleaning (clumps of floating hair and band aids) and I did not feel comfortable letting my kids get in. The room was quiet an clean. All staff I interacted with were friendly. Overall it looked like a place that was nice five years ago and is starting to go. The pet free floor mistake made it a zero fun night for us.

"Good place to stopover in Drummondville"

4
25/09/2016

We recently stayed at this hotel on two occasions, travelling to and from the maritimes from Ontario. It was easy to find from the highway. I was a little worried when I read some of the earlier reviews; however, our experience was favourable. Both rooms we stayed in appear to have been recently updated, clean, and with comfortable beds. On the second stay though our shower/bathtub was less clean then desired: the grout was stained and the shower curtain smelled bad. We ate in the hotel restaurant and found it to be very satisfactory. As other reviews have mentioned there is only one small elevator, but this was not a big problem. I would recommend this hotel for an overnight stay.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. This is always a pleasure to welcome you here. We always do our best to provide you the stay you deserve. I hope you will consider to stay with us again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel, Drummondville city

"Pleasantly surprized!!"

5
19/09/2016

Hotel was easy to get to from the highway. The outside appearance was very nice and inside was very clean and nicely decorated. The staff were friendly and helpful. The pool and hot tub were excellent and area surrounding was very inviting. Our room also was very clean and nicely decorated and the bed was super comfy. Lots of technology electric plugs. Would definitely recommend this hotel.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments. We always do our best to provide you the stay you deserve. It will be a pleasure to welcome you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel, Drummondville city

"Clean but a little dated"

3
13/09/2016

Travelling east and needed a place close to restaurants and providing a good night sleep. The room was clean although decor wad a little dated. Our room opened to the inground pool area with hottub. Beds were comfy and a good sleep before continuing our travels. Great caa rate. Restaurant on site is fabulous so don't go elsewhere but that's another review.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. Your comments can help us to improve our hotel and service increasingly each day. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city

"worse mattress ever"

3
12/09/2016

very great location off the Aut 20. Near great restaurants. Secure parking was not very secure. Tiniest bathroom ever. Worse mattress ever. My husband can normally sleep anywhere and anytime, however, even he could not sleep on this mattress. Lumps everywhere. It is like a memory foam mattress and it remembered the shape of every single person who slept on it. Staff were great.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments regarding your recent stay at our property. Your comments can help us improve our service increasingly each day. I hope we can see you again soon. It will be a pleasure for us to give you the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel, Drummondville city

"FIRST CLASS ALL THE WAY"

5
08/09/2016

Well, This is the top of the line Hotel. We stayed there for 1 night on the way home from the Maritime. We checked in at about 4:00 pm September 5 2016. We were very impressed at the cleanliness of the hotel. This hotel offers everything a luxury hotel should have. We did a little exercise on the tread mill, had a swim in the beautiful indoor pool, jumped in the hot tube for a few minutes, then relaxed in the room. We even won some money in the casino bar that evening over a Spanish coffee. The one thing, that I really took note of and enjoyed, is the security......You needed your room card for everything even your personal car parking.......NICE TOUCH. Checking in was fast and smooth. We really liked and appreciated the car parked right in front of our room, this made carrying our luggage from car to room only a few feet away through the sliding glass door. The room, with king size bed, was exceptional clean and quiet with hi-speed internet. We would HIGHLY RECOMMEND this hotel on your travels if in Drummondville, Quebec............I would rate this a 5 STAR HOTEL.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your beautiful comments regarding your recent stay at our Best Western. We always do our best to give the stay each customer deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city

"Good value for the money"

4
03/09/2016

We stopped here on our drive back to Toronto for the night. Friendly staff, quick check in and easy free parking. The room was modern, clean and spacious. The hotel was good value for the price and an easy stop over.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. This is really important to us and we always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"If this is a Best Western, what can a Worst Western be like?"

2
03/09/2016

This is the second time I stay there because of visiting someone at the local hospital. The rate was attractive yesterday so I decided to try it again, despite being disappointed the first time. A magnificent exterior, on which they spent a lot of money. A decrepit rundown interior, tired, badly maintained, dirty corridor carpets, missing tiles, sofas in lobby dating from the Jacques Cartier time, a computer chair that is begging to be retired, bathroom door that creaks and wakes up your companion at night, room door that does insulate any corridor sound. It gives the impression that it is meant to be operated until it totally expires and will be then demolished. I read some of the positive remarks and was wondering if these people really stayed at that same hotel. Travelgalore

"room was very clean and staff very helpful"

5
02/09/2016

I loved it at this hotel. I will request it again the next time I am in Drummondville. I asked for my meal to take out and bring to my room. They gave me a full tray to take and were very quick to prepare my food so I would not wait long.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. This is really important to us and we always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Great hotel, great value and pet friendly!"

5
31/08/2016

Located just off the trans Canada highway....I booked a pet friendly romm.....it was located on a garden, perfect for dogs and very quiet. Beds very comfortable! 129.00 for two queen beds. It has a pool and fitness centre and gated parking! The front desk gave me a $10 off coupon, 1/ room, for the breakfast buffet which was varied and great value for the cost! All in all, a delightful place to stay!

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. This is really important to us and we always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Overnight stay on way home to Ontario from PEI"

2
30/08/2016

We felt that the pictures on the Web Site weren't exactly what we saw. While the exterior of the Hotel and the Lobby were impressive, the rest left a lot to be desired. The carpet in the bedroom and hallways was very dirty - I would not let the kids take their shoes off. The bathroom was extremely small, you could barely turn around in it and the towels were thin and worn. This Hotel needs a huge facelift. We went to the restaurant only to be told the kitchen was half an hour behind - to come back later. The two rooms cost $470.00 - over-priced for what we got. There was a very heavy rainfall the night we arrived, the catch basins over-flowed and we took the children out of the pool because the drains overflowed. There was a leak in the ceiling in the pool area. The one elevator was dinghy and could barely hold 6 people with a suitcase. You would have to buy your breakfast.

"Great Location"

4
29/08/2016

Nice location between Montreal & Quebec city , a lot cheaper than staying in either cities (specially if you planned to visit both ) small pool & very small gym but enough to satisfy the kids . Have all shopping & restaurants withing 5 min driving .

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. This is really important to us and we always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Large Room and a Great Price"

4
23/08/2016

We stayed here on on our trip back to Toronto from Nova Scotia. It's very close to the highway. Our room was large, clean and very quiet. The front desk staff were helpful in answering our questions. The pool was great but the hot tub was way too small. I like the gated parking for added security. My only complaint is there is only one elevator and it seems a bit old and in need of an upgrade.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. We always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"It could have been perfect"

4
23/08/2016

Location has lots of shopping, restaurants, gas around. We really liked the hotel on our first stay so came back. On our second stay, the hot tub was dirty, smelly and still open for use! We travel and look forward to the hot tub after a day's driving but will think twice about this location in future. Resturant on premises is fantastic. Food is really good!

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. We always try our best to provide you the stay that you deserve. I hope we can see you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Overnight Stay at Best Western"

4
22/08/2016

We stayed at this Best western in Drummondville, Quebec, Canada on our trip in July 2016. We were very impressed with our room, it was modern. The bed was very comfortable Has an indoor swimming pool. Also has a secure gated free parking. It is centrally located to all restaurants.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. I'm glad that you enjoyed your stay. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"BW Plus Drummondville"

4
22/08/2016

We like this one because you can walk to Scores Restaurant after a long drive .... for dinner .. and in the morning you can eat breakfast at Normandin across the road without having to drive once you check in. The room are clean and beds very comfortable. The indoor pool is big.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. I'm glad that you enjoyed your stay. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Nice hotel close to the highway"

5
19/08/2016

This is a very nice spot, right off the highway, perfect if you're travelling through. We booked a room with a a king bed and we're happy with it. We had a mini fridge, which I always like. We were traveling with our dog so we requested a pet friendly room and got it. The only complaint I have is that we would have preferred to be on the ground floor with one of the rooms that opens right to the outside. We requested that but didn't get it. I would think people with dogs would generally want those rooms. Location is good....lots of options for restaurants nearby.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. This is really important for us. I see that you enjoyed your stay and I'm happy with that. We always do our best to give you the room you want, however sometimes it happens that we can't only because of the availibility. But I do appologies for that and I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Best hotel in Drummondville"

5
10/08/2016

We have stayed at this hotel for the last 2 years on our way east for vacation. This year was July 14. This place is awesome. The staff are amazing and will go out of their way to help you. We will be back again!

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments, this is important to us. We always do our best to please the guest the best we can and we learn everyday with your comments. Hope we can see you soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Good value"

4
09/08/2016

A great place to stay along the way. Staff was efficient and very helpful Room was was clean and the bed a dream to sleep in. I suggest you bring a towel for the pool as you may not want to wait at the front desk to get a towel.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments. We always do our best to please the guest the best we can. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Beautiful Hotel Would Not Stay Again"

2
05/08/2016

A beautiful hotel, but it would be much nicer if the staff had education in manners and customer service!! While the lady that checked us in was very friendly and polite, when I called downstairs because the air conditioning in my kids room was EXTREMELY loud, I spoke with Mary who was extremely rude and hung up on my after saying she would shut it off. (Which is not what we wanted, because it was quite hot in the room, we wanted it fixed or at least looked at by maintenance.) I then called back, and she picked up the phone and hung up again immediately. I called back again and she yelled into the phone "Just wait a minute". I was horrified that a Best Western would have someone like this on staff as a first line contact with customers. Other than the extremely loud AC that never did get fixed and kept the kids up all night because of noise and the heat/humidity in their room, and the rude staff member, we would have recommended this hotel.

"Not too bad"

3
04/08/2016

We stopped here late one night on our way through. Quiet and clean, although there was a distinct smell of mildew from the bathroom. Pool looked refreshing but there was no complimentary breakfast. The business area seemed to consist of one computer.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments, this is important to us. We always do our best to please the guest the best we can and we learn everyday with your comments. Hope we can see you soon. Kind regards, Emmy Jodoin Logdging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Great Overnight stay"

4
04/08/2016

Stayed here overnight on way home from the East Coast. The hotel is right off the highway in a great location. Lots of parking, nice restaurant, bar with slot machines, friendly staff, large modern clean rooms, 2 high back cushioned chairs in the room, small bar fridge, good pool, beds were comfortable and a reasonable price. Only drawback was not shampoo or conditioner for the shower. Not sure if that was an oversight or not, but I had my own just in case.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments, this is really appreciated. We always do our best to please the guest the best we can. Just for your informations, if you need some shampoo or conditioner, we have all you need at the frontdesk just for you for free! Don't hesitate to ask, it's always a pleasure to help you. Hope we can see you soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Day two of travel"

5
02/08/2016

After driving over 700 km today, I was looking forward to some creature comforts and conveniences and they are all here. Fuelled up the car just across the intersection, had burger and beer in the Casino Pub. Very helpful staff, tasty food and quiet, roomy accommodations.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments. This is really important for us. We always do our best to provide you the experience you deserve. Don't hesitate to come back, it will be a real pleasure to welcome you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel Drummondville city

"It's okay for the money"

3
02/08/2016

A good chain hotel with a below average room rate on a value day. Disappointedly, the restaurant breakfast posted price approaches the hotel room rate. A spot for a 'passing through' rest. Yet a member of our party did enjoy the room accommodations apart from the lobby pool chlorine scent.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments. This is really important for us. We always do our best to provide you the experience you deserve. Don't hesitate to come back, it will be a real pleasure to welcome you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Cannot beat the price "

4
26/07/2016

I travel a lot and the rooms here are below average for the business traveler. Beds are foam and AC is loud and hard to deal with. For the price, you cannot beat it. Refrigerator in room is small and has no freezer. Bathroom is smallest bathroom I have ever seen. Clientele is rather noisy. Conveniently located near main strip. I have stayed here 5 different times for an entire week. Will stay again.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments. This is really important to us. We always try to provide you the experience you deserve. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel, Drummondville city

"Great restaurant AND hotel"

5
23/07/2016

Chosen mostly for location, so we were happily surprised. Comfortable, reasonable size rooms (two chairs - YAY), fairly quiet. We were very pleasantly surprised at the restaurant, where the food was quite decent, the prices not outrageous, the service very good even at 9pm. We would definitely stay there again.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments. I'm happy to see that you stay was at your convenience. We always do our best to provide you the experience you deserve. I hope we can see you again soon. Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel, Drummondville city

"Disgusting !"

1
21/07/2016

We arrived an hour after scheduled check in and were told our room wasn't ready and to return in 30 minutes. We gladly accommodated and actually returned almost 2 hours later. When we checked into our room we found the bathroom had not been thoroughly cleaned. At first glance it appeared so however after attempting to use the facilities we discovered an abundance of hair on the toilet. I called the front desk to have house keeping return to clean it and no one showed up. I had to physically go down to the front desk to have the matter addressed. I may expect this from a small motel although in the many I've stayed at during my vacation I certainly did not. Unacceptable !

"Overnight "

3
20/07/2016

Great Rate off the highway and friendly staff. Small washrooms and oily salads was the negative. Great value. For family's as well with the addition of the indoor pool. Downside, kids running through hallways. Parking great! Location overall very impressive.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your comments. This is really important for us. We always do our best to provide you the experience you deserve. Don't hesitate to come back, it will be a real pleasure to welcome you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Very Nice !"

4
14/07/2016

Very nice rooms ..clean and comfortable...Excellent pool and area ....with an actual DEEP end. Front desk staff where very polite and proffesional..secure parking area ...great location off route 20.....no traffic to be heard

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hello, Thank you for your comments, I'm happy to see that your stay was at your convenience. We always try to do our best to provide you a superior experience. Don't hesitate to come back, we will happy to see you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

"Clean updated hotel & room close to the highway"

4
12/07/2016

Chose this hotel randomly at 9 PM on a motorcycle trip. Bikes were safe in the secure parking area. Room was updated and clean with better than normal amenities. Price reasonable. Beds comfortable. Great buffet breakfast in the hotel. Would definitely stay again.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good afternoon, Thank you for your comments, this is really important for us. I'm happy to see that your stay was at your convenience. I hope you will considere to stay with us again. Kind regards, Emmy Jodoin Lodging manager Best Western PLUS Hotel Universel

"No maintenaince"

2
09/07/2016

Clean but so old rooms. The elevator was not working and nobody appeared to fix it, so no elevator working and you need to go up and down the stairs with the luggage. No towels at the pool, you need to go to frontdesk, wait and ask for them. I didn't try the restaurant/breakfast.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good evening, Thanks you for your comments, this is important for us. We are sorry that your stay was not at your convenience. Regarding the elevator, we had a big problem with it and we are sorry about that, but we do tried to fix the elevator the faster that we can. Regarding the towels, we have the towels at the frontdesk but you can have how many towels you need anytime! I hope you will considere to stay with us again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS hotel Universel Drummondville city

"No sleep hotel"

1
02/07/2016

Service was bad. We got in at 3:30 their time. I got to wake up to people in the pool at 8 because they decided to put us right next to the pool with paper thin walls. If you cared about your guests and knew your hotel at all you would have considered this before you placed us in the room.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for you comments. I'm sorry your stay was not at your convenience. We always try our best to provide you the experience you deserve. Normally, we always try to give you a room respecting your requests. I hope you will give us another chance soon. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel Drummondville

"Great stay"

5
01/07/2016

The Best Western Drummondville exceeded our expectations. We were tired and weary after a 10 day road trip and were looking for a comfortable place to stay. We were delighted with our room; the bed was very comfortable and the room was large and modern. It was nicely furnished and very clean as well as pet friendly, which was important to us, since it was too hot to leave the dogs in the car. The staff was very friendly and helpful when we had any questions. We had a great stay and would definitely stay there again & would recommend it to anyone.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for you comments. I'm happy to see that your stay was wonderful. We always try our best to provide you the best experience we can. Yes, we are pet friendly and this is always a pleasure to welcome your pets. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel Drummondville

"Quiet and Comfortable"

4
28/06/2016

My wife and I spent one night at this Hotel recently. The Hotel is very close to the main highway and easy to find with ample parking. The reception area is large, modern and the staff welcoming. Our room was on the second floor and it was clean, quiet (no highway noise) and the king size bed was very comfortable. The bathroom was clean and well appointed however, the caulking around the tub needs some repair (not a serious issue). There is a restaurant and bar / casino on the main floor but the prices are high (our opinion) so we opted to eat at one of the several other restaurants within easy walking distance - the breakfast buffet was average in terms of available items and quality.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm happy your stay was at your convenience. We always do our best to provide you the experience you deserve. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"Satisfaction"

4
27/06/2016

Nice Pool and well located Air conditionning has an automatic mode, so it "stops" when not temperature is reached This helps overnight instead of a noisy fan all night Good quality of bed & sheets I am more habit to soft touch sheets

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm happy your stay was at your convenience. We always do our best to provide you the experience you deserve. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"An enticing visit!"

4
25/06/2016

The staff were great and upgraded our room choice to a suite, simply out of good nature & even without a reservation. The building was clean and quiet and both of our rooms were spacious and included every amenity I could think of. The neighborhood was safe and friendly & we ended up staying an extra night, to enjoy the room upgrade and the surprisingly bustling town this venue is located in. Overall, I found myself impressed at every opportunity. You couldn't do much better on a budget.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm happy your stay was at your convenience. We always do our best to provide you the experience you deserve. It's always a pleasure to upgrade your room when it's possible. We have three kind of suites in our hotel. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"Very noisy"

1
22/06/2016

First night was OK. Nothing special. Second night there was a prom party and quite noisy. I asked the front desk about it and they told me that everything would be over by midnight and it turned out OK. I asked if there was going to be a party the next night and was told no. Well on the third night there was another massive prom party. I felt that I was given misinformation by the front desk. Had I known that there would be another noisy prom party I would have changed hotels. Please be up front and tell your guests that they may end up being disturbed by loud parties especially if they ask you about it.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, We are sorry we didn't get you the experience you were supposed to have. At this time of the year, there is a lot of proms and we always try to provide a superior experience to our customers even if there is a prom in the hotel. The reception is always trying to give you the exact information, however sometimes it is beyond our control. If you let us the chance, it will be a pleasure to provide you the experience you deserve. Hope to see you again soon, Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"Great value"

4
15/06/2016

My husband and I stayed here on a recent trip from Ontario. We arrived about 8pm and had no problems finding a nearby restaurant for something to eat. The check-in and out was fast and the staff gladly served us in English. The room was clean and comfortable.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm happy your stay was at your convenience. We always do our best to provide you the experience you deserve. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"Great Value"

5
14/06/2016

Nice clean updated hotel for a good price. Arrived late and had no issues checking in and was surprised by the quality and cleanliness of the hotel. The room was nice and the pool area looked nice, although I didn't get a chance to use it.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm happy your stay was at your convenience. We always do our best to provide you the experience you deserve. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel

"Functional and standard"

3
10/06/2016

Nothing out of the ordinary here. The hotel has old decor - 70s I guess and the rooms are dated. Pictures on the web make it look a lot better than it is. In any case it was clean and a good rate so no complaints here. I probably would try another hotel next time....not because this one was particularly bad, but I'd be interested to see if others would be better. Had a good and reasonable meal opposite at Normandin - the pizza was nice. Also there is a fairly big mall with Metro grocery within easy walking distance- good for breakfast supplies.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm sorry your stay was not wonderful. We always do our best to provide you the experience you deserve. I hope we will see you another time. Thank you again. Kind regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel

"Good price"

4
02/06/2016

My husband, three year old son, and I stayed here one night while relocating from New Brunswick to Alberta. We did not plan ahead where we would stay, so tried this hotel as we had enjoyed our previous nights stay at another Best Western Plus and the room rate here at the Universel was very good. We enjoyed our stay here although there was nothing extra-ordinary about it, other than being a good value. The hotel is older although in good condition. The lobby is quite pretty with a waterfall fountain. The room was clean and comfortable (there was some noise from the hall but that is hard to avoid). The pool was warm (which is a good thing - so many are a bit too cold). Breakfast was not included, but the hotel restaurant was reasonably priced. Overall a decent stay.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. I'm glad you enjoyed your stay with us. We always do the best to pleasure our guests. I'm hope you will consider to stay with us again. Best regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel

"Nice hotel with good restaurant"

5
27/05/2016

Nice looking hotel that meets all the standards for Best Western. Fitness room very small though with the TV to the side and could not be watched while working out. Very small room but able to get a workout done. The restaurant was appealing and the food was very good. Staff were very pleasant and everyone I met spoke English well, which was helpful since I don't know any French unfortunately.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments. The fitness room is new and we will consider your comments to improve it. I'm glad your apprecited our restaurant and the staff always do their best to serve you in both languages. I hope we will see you soon. Best Regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel Drummondville City

"Great Location"

4
23/05/2016

The Young Lady who checked us in (unfortunately I forget her name) was extremely pleasant and very helpful. She made me feel very welcome and her English was good The room was spacious and clean I would stay here again.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thank you for your comments, this is really important to us. I'm glad you liked the room and the service at your check in. I hope we'll see you again soon. Best Regard, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel

"Great Drummondville Stay!"

4
17/05/2016

We were able to get a good rack rate online so decided to stay at this very nice property. Pleasant staff, good amenities and a clean, comfortable room awaited us. The town is steps away and offers every amenity one needs almost within walking distance. Some areas of the Hotel would benefit from an upgrade someday but the overall value for price paid was very good. Recommended and will return.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Dear Mr or Mrs, Thank you for your comments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 866-705-6584. Thank you again for taking the time to leave us your comments. We appreciate your loyalty to our brand. Sincerely, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hotel Universel Drummondville

"Great experience"

5
11/05/2016

Treated ourselves the last night of our road trip. Pool was great, room was comfortable, clean and close to the highway. Use CAA and it was as cheap as lower end motels. Friendly service and easy check in and out.

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good day, Thank you for you great comments about the location of our hotel. I'ts always a pleasure to welcome the travelers in our comfortable rooms. Please don't hesitate to visit us again. Kind regards, [email protected] / 819-478-4971

"Not happy at all"

1
05/05/2016

Should have gone to Drummondville hotel...like we where told to..the service was confusing ..the rates higher with no free breakfast ..terrible access to our room on the main floor..parking terrible had to drag our suitcases all around the hotel outside...tired and exhausted...we could have gone to other hotel and received a free hot breakfast with parking right in front of room ..travellers beware of this best western ...to tired to change but will book at other hotel tomorrow..not recommended

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, I'm really sorry that you did'nt enjoy your stay with us. Normally, we do our best to give you a memorable stay. We do have some rooms on the main floor with an access to the security parking, when we have the availibility it's always a pleasure to give you the kind of room you prefer. Unfortunately, we don't have continental breakfast, but we do serve a beautiful hot buffet at 12,95$ per adult and we always have the menu in the morning if you prefer to have a meal in particular. Our prices always depends of the availibility and the day we are but when it's possible to give you a better rate, we always try our best. I hope you'll come back one day to give us a second chance to give you the stay you deserve. Best regards, Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel

"Very comfortable stay"

4
04/05/2016

We just stayed one night as we were travelling through here and found it to be very pleasant. It is right off the highway and yet we heard no noise at all - either from the road or from the other rooms. Rooms were roomy, beds were comfortable. We also ate at their restaurant because we were very tired and didn't feel like going out. Meal was good and reasonably priced, which made for an enjoyable meal. Check in and check out were both easy. Price was good. I'd go back.

Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Hi, Thanks for your comments, your satisfaction is really important to us. We hope to see you again soon. Emmy Jodoin Lodging Manager BEST WESTERN PLUS Hôtel Universel

"Great Location and Service"

5
04/05/2016

Front Desk staff were friendly and very helpful. Room and amenities were great and very quiet. Access to a large number of restaurants and gas stations and close to Autoroute 20 on/off access ramps. Would recommend this hotel and would stay again if travelling this route.

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good day, Thank you for you great comments about the location of our hotel. I'ts always a pleasure to welcome the travelers in our comfortable rooms. Please don't hesitate to visit us again. Kind regards, Rachelle Larivière/ Lodging Manager [email protected] / 819-478-4971

"Nice hotel, proximity to Hwy. 20 is convenient but noisy"

3
19/04/2016

Room and bed were very good. Lots of local restaurants. Pretty community had great weather and locals were very friendly. Hotel staff spoke English and were patient with my stumbling efforts en Francais.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good evening, We are very happy that you had an enjoyable stay because of the comfort of our rooms and our location. Next time you came in town, please don't hesitate to stay at our proprety. Bravo pour vos efforts en français. It will be a pleasure to welcome you again, Rachelle Larivière/ Lodging manager 819-478-4971/ [email protected]

"Cozy"

5
07/04/2016

a surprisingly cozy little hideaway in the middle between Quebec City and Montreal. I recommend you try this place out and the local numerous restaurants are plentiful. Not a big shopping mall locally but you can find pretty much anything.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good day, Thank you for you great comments about the location of our hotel. I'ts always a pleasure to welcome the travelers in our comfortable rooms. Please don't hesitate to visit us again. Kind regards, Rachelle Larivière/ Lodging Manager [email protected] / 819-478-4971

"Unbelievable Value and Very Nice"

5
06/03/2016

Stayed here overnight while travelling from Hamilton to Halifax. Just off the highway, surrounded by a great selection of gas stations, restaurants and other amenities. Given what I paid for the room (it was a steal of a price), I was stunned at how clean the hotel was, how nice my room was and how friendly the staff were (with excellent English skills). We ate in the restaurant and again, the server was extremely good. This will now become my go-to location on my quarterly two-day drives from Halifax to Hamilton!

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good afternoon, Thank you so much for your great comments about our location, the cleanest of our rooms and the staff. It's always a pleasure for us to welcome you at the Best Western in Drummondville and we are very happy that you had a good time at the dinning room. Please accept my best regards, Rachelle Larivière Lodging Manager

"very nice staff"

4
28/02/2016

very close to a lot of shopping stores and walking distance to downtown ,lots of restaurants,and a real nice pool and lobby and the restaurant in the hotel is very nice and clean,and the food is very good,keep it up

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you so much for all your great comments about our hotel. It's always a pleasure for us to see our guest having a memorable stay. Don't hesitate to comeback, it will be a pleasure to welcome you again. Please accept my best regards, Rachelle Larivière Lodging Manager

"Excellent stay!!!"

5
18/02/2016

HI, It's our second stay at this Hotel Feb 2016 for Hockey tournment. It was excellent all was good. Rooms are clean, fridge in room. Free Wifi. We had the room by the pool side. The parents all gathered around the tables by the pool while the kids where in the pool it was fun. The room was a little stuffy and you could smell the chlorine but nothing to worry about, we put on the fan all was good. The pool side closes at 10 pm. We had a room downstairs so we all gathered there. Great locations, a few restaurants nearby,

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good afternoon, Thank you for your great comments about our rooms and our location. It's always a pleasure for us to see our guest having an enjoyable stay in family at our hotel. We are very happy that you had a great time at the pool. Don't hesitate to comeback in family. It will be a pleasure to welcome you again. Rachelle Larivière Lodging Manager

"Wonderful Experience, Convenient and Friendly"

5
11/01/2016

My wife and I stopped in Drummondville on our return trip to Atlantic Canada. Because of our recent experience at the BWP in Cornwall, we decided to try the Best Western Plus in Drummondville. We were not disappointed! Room was nice, bed extremely comfortable, we ate in the "pub" the food was good the service was great. Highly recommended,

Rachelle L, Responsable réception at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great comments about your last stay with us. It's a pleasure for us to see our guest having an enjoyable stay. Next time, don't hesitate to stop in Drummondville, it will be a pleasure to welcome you at the Best Western. Rachelle Larivière Lodging Manager

"Very Clean Comfortable Stay"

4
25/12/2015

We stayed here twice in December when travelling to NB. The hotel is conveniently located right off of hwy 20. Extremely clean with very friendly staff. They have a small gym and a very nice swimming pool. There is both a pub and a restaurant on site to enjoy. Would recommend this hotel to anyone staying in the area, its also pet friendly. I normally stay at Best Westerns, this one does not offer a free breakfast but does have lots of free parking.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good afternoon, I would like to thank you very very much for your great comments about our hotel. It's always a pleasure for us to see our guest having an enjoyable stay. Please don't hesitate to get in touch with me and it will be a pleasure for me to take care of your next reservation. We appreciate your loyalty to our brand. Please accept my best regards, Rachelle Larivière/ Lodging Manager 819-478-4971/ [email protected]

"Great hotel, conveniently located right off the highway"

4
15/12/2015

Really liked the convenience of this hotel being right off the highway, half way between Montreal and Quebec City. We stayed here twice, and every time the room was clean, quiet, and the beds very comfortable. Breakfast buffet was decent, but for those who don't like hotel breakfast, there are other options within walking distance (diner, McDonalds, etc.). Indoor pool was also a nice to have, especially for the kids.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you very much for your great comments about our location, our food and the comfort of our rooms. It will be a pleasure to welcome you again. Have a merry Christmas Time. Rachelle Larivière Lodging Manager

"We always stay here."

4
05/11/2015

We stay at this hotel several times a year as it is located right off the highway. The hotel is always clean, staff are friendly and there are plenty of amenities within a short distance. The on site restaurant is also very good. We would not hesitate to recommend this hotel.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great comments about our location, our food and the proprety of our rooms. It's really important to us to make you feel good and to give you a professionnal service. It will be a pleasure to welcome you again. Please accept my best regards, Rachelle Larivière Lodging Manager

"Very Attentative Staff"

4
04/11/2015

Most understanding when one has covered a lot of kilometers, and attentive. The only thing I would change out if they remodel is the dividing wall between the shower/bath and the vanity and toilet. Makes that one part cramped. Otherwise I am giving them a high 4....

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you very much for your great review about our attentive staff. It's always a pleasure for us to see our guest having an enjoyable stay. Next time you will pass at Drummondville,it will be a pleasure to welcome you again at the Best Western Plus Hotel Universel. Best regards, Rachelle Larivière Lodging Manager

"Over priced"

3
31/10/2015

An expensive hotel since breakfast is not included. Internet was slower than normal. Room clean and bed comfortable. I am a Diamond rewards member yet there was no recognition of this commitment to Best Western hotels.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, I'm really sorry that you did'nt enjoy your last stay as much. Best Western members are really important to us and i want you to have a better experience of lodging in our Hotels. Next time you make a reservation, please don't hesitate to contact me and it will be a pleasure for me to take care of your reservation and give you the best rate possible. You can reach me at 819 478 4971 or [email protected] Please accept my best regards, Rachelle Larivière Lodging Manager

"A good find in Drummondville"

5
28/10/2015

We arrived at the hotel and were greeted with a very friendly staff. The paperwork was already done and our room keys were prepared. The staff explained all of the services that were available and what times were open for the pool and gym. Excellent service throughout.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great review about the staff. It's very important to us to give all the good informations to our guests about our facilities and to take care of them. It will be a real pleasure to welcome you again. Please accept my best regards, Rachelle Larivière Lodging Manager

"A very good place to stay"

5
26/10/2015

My wife and I visited this hotel on our way to Tadoussac, coming from New Hampshire. It is quite conveniently located right next to the highway. The check in and check out were fast and expedite. The staff were very friendly and helpful. The room was clean. The parking lot very, very ample. Breakfast was very good. Overall a good place to stay.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great comments about the location of the hotel, the staff and the food. It's always a pleasure to see our guest having an enjoyable stay. It will be a pleasure to welcome you and your wife again. Best regards, Rachelle Larivière Lodging Manager

"Excellent Hotel close to highway and shopping"

5
07/10/2015

This is an excellent hotel that is close to Highway 20, a major shopping mall, restaurants and gas stations. The rooms are pretty standard North American hotel size and are clean and well appointed. The WiFi works very well (at least in the room we had). The hotel is used for conferences and so there are some good sized meeting rooms available. There is an on-site restaurant if you want to eat a meal in the hotel (breakfast is not included in the room rate). The staff is friendly, bilingual and helpful. The lobby is attractively decorated and the property is very well maintained. A great place to stop if you are traveling through Quebec and wish to avoid Montreal and Quebec City hotels.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great comments about the hotel and the services. It's always a pleasure to see our guest having an enjoyable stay. From all the team of the Best Western Plus Hotel Universel, please accept our best regards. Rachelle Larivière Lodging Manager

"Drummondville and Riviere - du - Loop"

5
04/10/2015

I usually stay at Best Western when possible because of the value, exercise room, great service and quality of the rooms. The Wifi is great, the rooms are always spotless and the TV channels have sports.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for your great comments about the price, the gym, the rooms and the quality of our guest service. When you will comeback it will be a real pleasure to welcome you again at the Best Western in Drummondville. Please accept my best regards, Rachelle Larivière Lodging Manager

"Great hotel aned conference centre"

5
01/10/2015

This is a 4-story hotel with conference facilities. My first impression of the lobby was "Wow"! This impression remains throughout the hotel.The hotel is spotless and the staff friendly and bilingual.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for all your great comments about the hotel, the conference facilities and the service you received from the staff. It's always a pleasure to see our guest having a great time. Please accept my best regards, Rachelle Larivière Lodging Manager

"excellent value for $ spent"

5
21/09/2015

Best Western Plus Hotel International in Drummondville was our first stay at a Best Western propperty in several years and we were very pleasantly surprised at the quality of facility, on-site restaurant, and general appearance of the hotel. Ideally located off major highway, yet very quiet. Clean comfortable rooms.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you for all your great comments about the quality, the appearance and the comfort of our rooms. When you will comeback, it will be a pleasure to welcome you again. Please accept my best regards, Rachelle Larivière Lodging Manager

"a good hotel close to Montreal"

4
16/09/2015

Handy & convenient location. Had a king bed room that was spacious and comfortable. Dinner in the "in-hotel" restaurant, " le Verriere" was excellent well prepared and great presentation. Convenient bar off the lobby.Didn't try the pool and hot tub but it looked clean and presentable.

Rachelle L, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
Good morning, Thank you so much for your great comments about your room, the dinning room and the appearance of the spa and the pool. It's always a pleasure to see our guest having an enjoyable stay. It will be a pleasure to welcome you again. Please accept my best regards, Rachelle Larivière Lodging Manager