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Vorteilscode

Best Western Plus Hotel Royal Mountain Inn & Suites, Athens

4.5/5  - basé sur 258 notations.
1814 State Highway 31 E, 75751-5403, Athens, United States - Karte ansehen

Willkommen im Best Western Plus Royal Mountain Inn & Suites. Erleben Sie echte osttexanische Gastlichkeit in diesem neuesten Hotel in Athens, Texas, in günstiger Lage in der Nähe von allen Attraktionen der Region Athens. Dazu gehören das East Texas Arboretum, das Süßwasserfischereizentrum von Texas, Lake Athens, Cedar Creek Lake und die Henderson Country Fairgrounds. Auch die beliebten Canton Trade Days sind nur 32 km vom Hotel entfernt. Ganz gleich, ob Sie die Region Athens privat oder geschäftlich besuchen, das Best Western Plus Royal Mountain Inn & Suites ist der perfekte Ort für einen Aufenthalt. Dieses neue Hotel liegt in der Nähe verschiedener Sehenswürdigkeiten und Freizeitangebote sowie zahlreicher Unternehmen. Das Hotel bietet 61 geräumige, gut ausgestattete Gästezimmer und Suiten, die über Mikrowelle, Kühlschrank, Kabel-Satellitenfernsehen und High-Speed-Internetzugang verfügen. Zur fantastischen Hotelausstattung gehören ein kostenloses komplettes warmes Frühstück, ein beheizter Swimmingpool im Freien, ein Whirlpool, ein modernes Fitnessstudio sowie ein Business Center und Tagungseinrichtungen. Verschiedene Restaurants und Geschäfte, darunter der historische Marktplatz von Athens, sind nur wenige Minuten Autofahrt vom Best Western Plus Royal Mountain Inn & Suites entfernt. Das freundliche und hilfsbereite Personal des Best Western Plus Royal Mountain Inn & Suites freut sich darauf, Ihnen einen unvergesslichen Aufenthalt in Athens, Texas, zu bereiten. Genießen Sie Ihren Aufenthalt!

Best Western Plus

Hotel Royal Mountain Inn & Suites

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Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 258 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
165
Sehr gut
73
Befriedigend
13
Mangelhaft
3
Ungenügend
4
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
10
Alleinreisende Alleinreisende
17
Familie Familie
105
Geschäftlich Geschäftlich
38
Geschäfts-<br>reisende Geschäfts-
reisende
69
Geschäftsleute Geschäftsleute
43
Geschäftsreisende Geschäftsreisende
51
Paare Paare
35
Reisen mit Freunden Reisen mit Freunden
27
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Lil vacay"

2
03/07/2018

Swimming pool not great water was nasty and would like to sleep till at least 10am before vacuuming starts up in hallway at 8:50am. The free breakfast was alright and room was clean. Our main reason for staying at this location was because the pictures of the pool looked nice. Pictures are very deceiving.

"Great place to stay"

4
20/06/2018

I really liked it here, nothing big to complain about. Our room was nice and roomy, the beds were comfortable, the staff are nice, and it is close to quite a few restaurants, stores, and of course Lone Star Camp. Breakfast was pretty good. It was lacking a main option. There were no grits or oatmeal packets, just side stuff like eggs, sausages, cinnamon rolls, toast, etc. It was really nice that they served vegetarian meat options. I don't know if they knew Adventists would be there or if they do that on a normal basis, but that was awesome. And just some general things outdoors like the rut that was almost always unexpected driving out of the lot, it would sound pretty drastic too. And the lighting in general on that street at night is basically non-existent. But this was a great place to stay.

"This is not a 4 star hotel by any means"

3
11/06/2018

Pillows seemed to be lumps of foam. Peeling paint in the bathroom. Elevator smelled bad. Front desk couldn't recommend a local restaurant, only knew the chains. Noisy party in the hall until after 1 am. I was traveling and picked the hotel based on star rating. Overpriced for what it is. Low average at best. 3 stars may be generous.

"Won't stay here again"

1
29/05/2018

Room didn't have Kleenex or toilet paper upon arrival. Starting at Saturday 8AM they were out of pool towels, body towels, hand towels, and wash cloths. There were only 2 people at the pool that had towels, so I'm not sure where they were all at. However every time you'd look the cleaning staff was just standing outside smoking. Then to top it all off after leaving I realized I've been charged for my stay 3 times. This issue is yet to be resolved as I spoke with David at the front desk and he was very rude and unhelpful so I'm waiting to talk with the manager.

"Athens May 2018"

5
28/05/2018

Great place to stay while visiting the scuba park in Athens, TX. Looked for several places in Athens and the Best Western had queen suites that accommodated the group of instructors for the two day certification trip for 24 students.

"BWP Athens, TX"

5
24/05/2018

In town for business. Hotel is farthest east from town but many eateries close by. Good hotel and good overall value. Did not eat breakfast. Hotel staff friendly and prompt. If TripAdvisor wants input then quit requiring 200 characters for comments.

"Clean, great breakfast, super staff"

4
20/05/2018

Multiple families were staying there for a wedding, including the wedding party. We congregated I the evenings in the conference room. Ample everything of HBA items, breakfast and quiet. Bed linens are first rate. Two things to be aware of: the entrance from the highway is steep- if approach it head on, you may scrape a bit, take it at 45 degree angle and you conquer it. The elevator is slow, so don't expect it to a bullet... It's also very quiet! Super spot!

"Best Hotel in the area!"

5
18/05/2018

The staff took great care of us! Our room was clean and comfortable. That's all I have to say about it. I am not really sure why there is a 200 character minimum on the reviews, but here I am rambling.

"Leisure Group in Athens"

5
04/05/2018

I was very surprised by this location. VERY comfortable beds. VERY clean hotel. Breakfast was good as well. I am a marriott member and stay 75 nights per year. Very impressed by this hotel in Athens. Would highly recommend and stay again.

"might out"

5
30/01/2018

My son and I had the opportunity to spend a night here and it was very comfortable,room was nice,it was quite,and clean.The breakfast was fair for hotel breakfast.We were greeted at check in and it was fast

"Excellent Service!"

4
09/01/2018

This is a clean, somewhat updated place, located in a perfect spot to find and have access to the entire area. The staff was wonderful. Beds are very high, so if you're 5'5" or less, bring a step stool to get in bed!

"Friendly and Comfortable"

5
08/01/2018

Never mind that the place was cleaned impeccably, the rooms were spacious, the weight room was nice, and the staff was also extremely friendly. Too bad it was raining or we would have enjoyed the hot tube, too. Highly recommend.

"Extremely satisfied!! "

5
07/01/2018

Wow , I have to say I was extremely happy with my stay at this hotel ! For a family that travels a lot this has to be one of my favorite hotels we have come across yet!! First off the hotel was very clean and it smelled wonderful , not the usual “hotel” smell you usually smell. It was also nicely decorated and the employees were so so kind and very helpful !! The beds were also very comfortable I have to add! Overall I would definitively stay here again , I was a very satisfied customer !! If you are in the area I would highly recommend staying here !! Thank you Best Western for my lovely stay !!

"Very pleased"

5
29/12/2017

I was very pleased with the hotel, the service and the quality of the room. I was allowed a late arrival, coming in from another state this was very important to me. When I did make it the hotel service attendant was very nice and informative and I truly appreciated her service.

"Athens Hotel Stay"

4
18/12/2017

hotel appearance was great. Staff was wonderful and friendly. Room however, was too hot, even with using AC unit to cool it down, Just seemed to want to be hot. The bed was worn and sunk in, and very uncomfortable. Not something I am used to at a Best Western Plus hotel.

"Bad customer service from the Manager Lisa Fields"

1
26/11/2017

Travor the front desk worker is very rude and unprofessional. Lisa Fields the manager call the police on me and my family for no reason because of the what Travor was trying to make my mother leave before the check out time because the maid wanted to go home early on Thanksgiving to be with her family and to celebrate her birthday. I sent over a email the Mr. Kong of Best Western. I am just waiting to hear from him. At the end of the day all late check out for 45 mins extra was in place but Travor changed it because he felt like it. Was told he was going to charge for another day stay if we did not hurry up out of the room because the maid wanted to clean the room early before check out time to go home to be with her family on Thanksgiving Day. The question is why did she come to work if she wanted to be at home? One hurt customer I am . Never been treated this way and hope not again in life.

"Excellent property"

5
25/11/2017

We stay mainly in Best Western properties, but really never know until we get there just how nice, or not, it's going to be. This location was an unexpected pleasant surprise. And I say that only because Athens is not a big tourist destination (that I know of anyway), but it surpassed some of the BWs that we've stayed in located in larger, more popular cities. It's beautifully decorated, staff is friendly, room was beautiful, and the breakfast area with its double sided fireplace was well done.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hello, Thank you very much for taking time our to share your feedback regarding our property. I am happy to hear that you were pleased during your stay with us in Athens and appreciate the nice words regarding our rooms, staff, and breakfast area. We hope to see if you again next time if you are in Athens again! Thank you, Lisa Fields General Manager

"Great value"

4
24/11/2017

Nice clean rooms and hotel with a staff that is very courteous and helpful. Convenient location and great value for the price. I have stayed here several times and will be back. Check-in and Check-out was a breeze.

"Excellent Hotel"

5
16/11/2017

I have stayed at many hotels before and this, by far, has to be the best hotel ever! I will definitely be returning! The beds give you great sleep, and the breakfast was superb! If it had not been too cold, we would have used the pool!

"Great place to stay"

4
12/11/2017

Very clean, comfortable hotel. Even the smell was welcoming ??. Very quiet, didn't hear other occupants at all. Nice breakfast from biscuits & gravy, waffles, eggs, etc. easy to find. Very welcoming & friendly staff.

"Always clean & comfortable"

5
08/11/2017

I stay at this hotel every time for Canton Trade Days - it is only 20 miles from Canton, & Athens has a good selection of restaurants. The hotel is always clean & comfortable, & the staff is very friendly.

"very nice hotel"

5
07/11/2017

We were very pleased with the room, the staff. The room was a nice size with a couch. The hotel is very clean on the inside and outside. The breakfast was about normal for hotels without a restaurant. Cereal, oatmeal, scrambled eggs, bacon sausage. fruits and an assortment of muffins and bagels. Overall we had a pleasant stay at Athens. I would recommend staying here and we would return and stay at the Best Western again. The staff was very helpful at check in and we used express checkout.

"Good quality for price"

4
07/11/2017

We checked in late and left right after breakfast, but slept well on a good bed, had a good hot shower, and a good hot breakfast. We were traveling after a long day on the road and this was a good stop along the way. It was not hard to find and check in was easy and quick. Would recommend.

"Large Comfy Rooms"

5
04/11/2017

This hotel is one of the nicest Best Western Hotels we've ever stayed in before. The rooms were extremely roomy, clean, and comfy. The breakfast was a notch above your normal hotel breakfast. We only wished they had cribs available. We will definitely stay here again.

"Excellent"

5
24/10/2017

Five stars, each one well deserved. A well-presented property, clean rooms, welcoming staff, plenty of hot water, sink and shower drains work as designed, breakfast is varied, breakfast area adequate and the price for a room is right. What more could you ask? I'd stay here again.

"Clean and comfy bed"

5
15/10/2017

We attended a wedding at a nearby winery, and didn't want to make the drive back to Dallas late at night. The hotel staff were very friendly, the room was very nice and clean, and the the bed was very comfortable. They also had a nice hot breakfast available in the morning. Overall this hotel exceeded my expectations.

"THE BEST PLACE TO STAY"

5
04/10/2017

The rooms are very clean, fragrant and well lit. THE bathrooms are very clean and well kept. The water seems to be always sufficiently hot. The sinks and the tubs drain well. The mattresses are firm and comfortable and there are pillows galore. The breakfast is definitely worth not having to leave the hotel and most of all, it'scomplimentary.

"Recommended!!"

5
02/10/2017

The rooms are large , clean , micro, fridge! The breakfast was a full breakfast The elevators were broken which was a slight inconvenience but the desk clerk offered to carry our bags up the flight of stairs to our room. They put us as close to the stairs as possible to make the suitcase Schleping easier. Very friendly and helpful staff! Highly recommend!!

"Great Hotel"

4
30/09/2017

This Hotel was excellent. The staff, the rooms and the amenities. The only problem I had was you couldn't use your points because of Canton Weekend. I didn't not feel that they should be able to control when and how you use your points.

"Good"

4
29/09/2017

We booked a suite through Expedia and when we arrived we only had two double beds and no suite. The place was booked so we had to make due with what we had. Next time I will call hotel directly instead of using third party

"Very happy"

5
27/08/2017

Very happy staying here as always. Such a clean and comfay place to stay. Staying here is the best in Athens Texas for sure. Close to Wal-Mart and Whataburger what else you need. Just stay need here. Collect the Best Western rewards points by filling this out survey.

"Enjoyed our stay for the weekend horse show!"

4
14/08/2017

Was in town for a horse show - just needed a place to stay that was clean, good A/C and safe. This BW was all of the above, we had a clean room/bathroom, clean sheets/bed, excellent A/C units and it was very quiet. Nicely lit parking lot (may not be ideal for horse trailers...) and a lovely decorated former. Did not use pool or workout for lack of time, looked nicely kept though. Will be back when in the area.

"Better than expected"

5
11/08/2017

I have stayed in Best Western hotels in many places. Some were good, and some were not so good. This one is very clean and quiet. (Of course, our room is on the top floor which I definitely recommend. When husband walks across the floor, it echoes!) Our room is also quite large! When we checked in, we were told that breakfast was a "full buffet", however, the only hot food seemed to be waffles. The location is convenient to everything in this small town, just with the city would fix the entrance so you don't scrape the under side of your car coming in. Someone needs to correct the GPS location. My Google Maps had me take a street behind the hotel which does NOT lead to their parking lot. The price is quite good, so we would probably stay here again.

"Always the best"

5
03/08/2017

We stayed here again while visiting family and it was the best 3 nights sleep I had on our trip..there were a couple of little issues but they were so quick to help and very accommodating. Beds are comfy and even though they were booked up, it was so quiet. The breakfast is always good and wonderful options. Pool was nice and clean and exercise room was good for what I needed. Love that the AC works well and you can run the fan which helps since I love that for sleeping.

"Great job"

5
30/07/2017

Great staff , front desk help was second to none . Keep up the great service and rooms were very clean and spacious. I will continue to travel and use best Western and there friendly staff and confortable rooms .

"TREVOR saved the day...."

5
24/07/2017

I booked online and completely missed the fact that I had a 3pm check in. I will arrive in the morning at 5am, so this was poor planning on my part. Athen must be very busy because everyone is booked or almost booked solid. I'll just say that Trevor that answers my prayers went out of his way and fixed me up. I am so GREATFUL! Thank you, Trevor of BWPlus in Athens, TX!!! I'm sure my stay will be great.

"Comfort in Athens"

5
24/07/2017

I travel a great deal in my job. Stay in many "nicer" hotels. Was in Athens for a funeral. Great value great service clean and comfortable. Well done. Recommended by a seasoned traveler if you ever need a stay in Athens

"Nice hotel"

4
19/07/2017

We stay at this hotel every year for our annual trip to First Monday. This year we were greeted by a front desk person who immediately started spouting his political views. I felt this was very inappropriate if I agreed with him or not. Other, it was a good stay. Good breakfast, clean and convenient.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hello, Thank you so much for writing our hotel a review. We appreciate you staying with us every year on your trip. It means a lot to us! I apologize for your experience at check in. We will work on making sure this issue is resolved for future guests and your future stays. We appreciate your business and will see you next year when your annual trip comes around.

"Wonderful Hotel"

5
17/07/2017

A phenomenal place to stay for the price. Super clean hotel and the staff are super friendly. This facility was way beyond what we expected for the price point. We only stayed for 1 night for business so we didn't really get a chance to experience all the hotel had to offer i.e. gym, pool, etc. I will say the breakfast was excellent! Now the choices are what you would expect, eggs, bacon, sausage, biscuits, gravy etc. BUT what made this breakfast better was the fact that it was hot and fresh. The ladies "behind the scenes" were constantly making sure all was good and that the food was fresh. A rarity in my opinion. If you ever make a stop in Athens, TX and need a place to stay look no further than Best Western Plus Royal Mountain Inn & Suites. They'll do you right!

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
I am so happy to hear that we exceeded your expectations during your stay with our hotel. I am especially glad to hear you enjoyed our breakfast! We've been working hard to make our breakfast better for our guests and glad it's going noticed. If you're ever in Athens again, we'd be glad to have you back in our hotel.

"Bad Customer Service"

3
17/07/2017

Customer service at check in/out was horrid! Clerk insinuated that he didn't care about the disabled member of my family. We requested rooms on the first floor close to a door because my aunt can hardly walk at 80 and is using a walker. We got put on the second floor, all the way at the end of the hall (even far from the elevator).

"Great Value for the Price"

5
17/07/2017

Pleasantly surprised at this little gem in a small town in Texas. Clean lobby, rooms, halls. Smelled good, looked good. The complimentary breakfast was excellent and the staff was there to make sure the goods stayed full so there was enough for everyone. The staff was courteous and approachable. I'll stay here again and recommend to all my friends.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Thank you very much for leaving our hotel such a lovely review. We pride ourselves in keeping our hotel looking and smelling good. We scramble the eggs fresh so I'm glad to hear you enjoyed the breakfast. We will continue to make it better and hope to see you again next time you're in Athens.

"A Wonderful Hotel with Marvelous Staff"

5
16/07/2017

We spent 6 nights there this month while visiting relatives. The room was wonderful with a very comfortable King size pillowtop mattress which was very much appreciated after an 800 mile drive. The staff from the front desk, the breakfast area and the woman who kept our room so fresh were all very accommodating and helpful. We plan to stay there again the next time we visit.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Joanna, Thank you a lot for leaving our hotel a review. I'm happy to hear you enjoyed your stay with us after your long 800 mile drive! Our staff will be very appreciative to hear your nice words about them and our hotel. We will see you again next time you're in town.

"Excellent Choice for Comfort!"

5
11/07/2017

Everything was great about the BW in Athens! We had 5 different rooms amongst family members and everything was very nice. Beds were comfortable. A/C was cold during July summer days. Breakfast downstairs was good. Pool was sparkling clean. Staff was friendly and ready to assist. Very very nice property!!

"Great staff and great hotel"

5
11/07/2017

We were in Athens for a little league tournament. This hotel took care of us like we were family. They let us use their machines to wash and dry our uniforms. The front desk clerk printed out maps of the area for us and reminded us of issues in the area. Apparently, Google Maps has the entrance wrong at the hotel. The clerk made sure we knew of the issue.

"1 Nighter"

4
07/07/2017

Clean and friendly. There was a storm prior to check in so internet and cable were down for about 2 hours but that could be expected with half the city's electricity out. Location was good. Didn't use the pool but noticed they had it cleaned and ready for use shortly after the storm cleared.

"They Took Good Care of ME!"

5
03/07/2017

While staying overnight, I became ill with what I thought was a stroke. I contacted the front desk for help and they responded in an outstanding manner., by calling for an ambulance, contacting my wife, and making sure I observed and cared-for until the ambulance arrived. When it turned out I had an inner-ear problem but couldn't drive home, they made arrangements for me to stay until my kids arrived to pick me up. Even though I became ill, it was a pleasure to meet these outstanding people. The Motel was pretty great too. I can't recall anything to complain about the Staff were ALL: friendly and helpful, the Breakfast was excelent and my Grand Daughter enjoyed the pool very much, OUTSTANDING!

"Ants in my room!"

2
03/07/2017

The first night was OK but I didn't think housekeeping cleaned my room very well. The second night I went to take my pills that were on my nightstand and my pill case was infested with ants! I've never seen so many ants indoors before! They were were everywhere! When I took the case to the front desk to show the clerk he said "Wow. I've never seen that before" and just stared at it. I had to ask to be moved to a new room. He did not offer. I was moved to a room next to the vending area so it was noisy. I sent an email to BW CS about my experience and they didn't respond. I feel like it was treated as "no big deal" that my room had ants, my things were ruined, and I had to pack up and change rooms late at night.

"Great Hotel"

4
20/06/2017

Our experience with this hotel was very good. Clean, comfortable, friendly staff, great breakfast, good location. Will definitely stay here again when in this area. Felt the cost was a little high, however, it is the summer.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Jane, Thank you for staying with our hotel and leaving a review. I am happy that your experience was very good! Our staff works extremely hard to maintain the hotel cleanliness and good service for the guest and I'm glad to hear it's being noticed. Summer is our busiest season and the hotel tends to fill up fast. We sure hope to see you again next time you're in Athens!

"Athens Texas Stay"

4
19/06/2017

Quiet comfortable room, bed was very comfy. Room was clean, but showing a little age. Good selection of TV stations. Breakfast was as expected. Excellent value for an overnight night stay. Decent dining choices a few minutes drive

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Charles, Thanks for your review! I am glad to hear you enjoyed your stay with our hotel. I appreciate your feedback as it lets us know what our guests like and where we can make improvements. We sure hope you stay with us again next time you're in Athens.

"Great Value"

4
19/06/2017

The hotel staff was nice, the rooms nicely appointed and the breakfast was good. The hotel is close enough to attractions in the Lake Athens area. If you are looking for great value then is hotel is as good as any in the area.

"Wonderful get away"

5
10/06/2017

Highly recommend this hotel. From check in to check out it had best service in the town. Ive been at most of them. Be it business or a night away from home its worth it! A must stay better then Holiday Inn even the pool!

"Nice hotel"

5
10/06/2017

Nice hotel, well maintained and clean. The staff were all friendly and the breakfast area was well stocked with all kinds of options. The rooms are clean and the entire hotel is neat and tended to daily.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Davlyn, Thanks for taking out time to review our hotel! We are always working hard on making sure our guests enjoy their stay with us and happy to hear we met your expectations. We appreciate you for noticing the room cleanliness and breakfast options. Those are very important in a hotel. We sure hope to see you again soon next time you're in town!

"Awesome"

5
07/06/2017

Very clean, Staff was helpful and the Pool and Spa were great! Will be staying again for sure! Breakfast was great and beds were comfortable! Thanks BW for being a quiet, clean and helpful [place to stay while my home was getting ready, home away from home for sure :)

"Hotel stay"

5
04/06/2017

This hotel is very clean, friendly and quite. Breakfast isn't bad, standard. Bed are very good. Don't think I need to write 200 words to finish this review. You can only say so much. Everything was good!!!!!!

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hey Judy, We appreciate you writing us a review and recognizing the hotel's cleanliness and friendly staff. We hope you stay with us next time you visit Athens.

"Great hotel in Athens, TX"

5
03/06/2017

Awesome facility. Clean, comfortable rooms and hotel at great room rates. Terrific and friendly staff ready to assist you in every way. Great breakfast with a wide selection of items to choose from - including delicious coffee..

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Barry, Thanks for an awesome review! We do our best to make our customers stay comfortable and convenient. Breakfast is the most important meal of the day so we make sure we give our customers a wide range of options so there's always something for everyone. Happy to hear you enjoyed your stay!

"Quiet, Clean, and Convenient!"

5
29/05/2017

We stayed for four days while visiting for a local graduation, and were incredibly impressed with this Best Western. The staff were all very friendly, welcoming, and helpful. The room was a good size and nicely appointed, and it was very quiet. The beds and pillows were comfortable, and overall we had a wonderful stay. The hotel seemed like it was out of the way at first, but as soon as we left to go "into town," we realized it was actually perfectly situated on the main road that lead to everything we needed - restaurants, the college, the post office - everything was a five to ten minutes away. Such a nice experience after an 18 hour drive!

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Elizabeth, Thank you very much for taking time to let us know about your nice stay with our hotel! I am happy to hear you had a wonderful experience and that we met your expectations. We sure hope you stay with us if you're ever in Athens again.

"Athens"

5
21/05/2017

This is a great place to stay if you are looking for quiet and relaxing. The staff was friendly and helpful. I will definitely return. There are so many places to visit in this small east Texas town and it is so convenient to Tyler. Lots of things to do

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Margaret, Thank you for sharing your review with us! Your business means a lot to us. I am happy to hear you had a relaxing time staying at our hotel and exploring Athens. I hope you had a chance to visit Lake Athens and the nearby Fishery Center. Those are pretty popular around spring and summer time. We hope to see you back soon and thanks again for taking time to provide our hotel with feedback. It means a lot to me and the entire staff!

"A month of Work, Treated Like a King"

5
17/05/2017

Trevor does a great job of taking care of His guests. Had all the paperwork for us to sign and emailed copies To our Office Manager for easy expensing. The Wonderful Woman who serves breakfast works extremely hard to make sure that Coffee is nice & fresh, puts out new servings of Eggs, Bacon, & Cinnamon Rolls as they come off. TV is always on for the Morning News. And there are always Fresh of the Press Copies of USA Today, love that little touch. Rooms were clean & pristine, My only 2 real nitpicks were the Driveway could be a little less gullied & the Water Pressure wasn't super High. Can't really hold that against them since there maybe some City Code & TX DOT influence over those minor inconveniences

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Kyle, Thank you so much for writing our hotel a review! I am so happy to hear your stay with us was amazing. Our staff works extremely hard to make sure our guests are completely satisfied and I am glad you were treated well at our hotel. I will share your review with all of my staff so they can see how much of a difference they made in your stay with us. We hope to see you again next time your work brings you back in town. Have a great day!

"My home for two weeks"

5
11/05/2017

Rooms were very spacious, clean, quiet, & had very comfortable beds. The breakfast was good every morning that I was there. Desk staff were all friendly & helpful in suggesting places to for dinner. I would stay here again if I am ever back in the area.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Thank you so much for your feedback! My entire staff and I are pleased that your stay was great. We hope to see you again in the future if you're ever back in the area.

"Too Hot"

3
11/05/2017

Woke up 3-4 hours because of the heat. Couldn't get the temperature gauge to cool the air down. Other than the heat, it was a good hotel. this is my 3rd visit here. One of the better hotels in Athens,Texas.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Thank you Raymond for writing us the review. I appreciate that you stayed with us 3 different times! I apologize that the room was too hot. I will have the room thermostat looked at by our maintenance team to make sure it is functioning correctly. If you have any issues on your future stays, please let us know right away so we can try to accommodate. I understand it may have been late night when you felt the room was hot so moving rooms would've been extremely inconvenient at that time, but thanks again for letting us know so we can get this resolved so future guests don't experience this.

"Rodeo Finals stayed 2 nights"

5
08/05/2017

Awesome hotel we will stay again. Loved having our own thermostat in room. Breakfast offered a variety of food! Drinks too Overall great place to stay.great great great awesome! Athens not a bad little town.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Kathy, thank you so much for sharing your feedback with us! I am happy that you enjoyed your stay with us and loved our hotel. I hope you had a great time in Athens and at the rodeo. We'd love to see you again if you're ever back in Athens.

"Best place to stay in Athens Texas"

5
06/05/2017

Such a nice hotel. Staff is professional and attentive. Rooms are beautiful and the beds are fantastic. It was quiet and comfortable and decent internet connection to watch Netflix. The breakfast was great with a good assortment of choices.

Lisa F, General Manager at Best Western Plus Royal Mountain Inn & Suites, responded to this review
Hi Diane. Thank you for taking time out to write our hotel and our staff a review! I am happy to hear the room, breakfast, and internet met your needs. We upgraded our internet in 2016 to improve the speed for our guests and and really pleased to hear it made a positive impact on your stay with us. I would love to see you again at our hotel if you're back in Athens.

"Top Notch"

5
06/05/2017

This place is TOP NOTCH and I would stay here again for sure. Clean very very clean!!!! The staff was very friendly. The size of the rooms for the king suites are very good size, a lot of space to move around in. If you are looking for a hotel room in Athens Texas stay 100%

"Nice Mid-week Stay"

4
03/05/2017

When business takes me to smaller towns, its still nice to find nice and newer properties, if possible, and this BW definitely fit the bill. It had everything most newer properties need, including mini fridge and microwave, if necessary, and a comfortable king size bed, all coming in at only $81 for the night ....

"Clean, Comfortable, and Good Breakfast"

4
20/04/2017

My family and I stayed here one night while visiting extended family. When you walk in the hotel looks clean and the lobby is pretty. The staff was friendly during check-in. Our room was on the third floor and was clean and smelled nice. There was a fridge in the room which I liked. The breakfast was your average hotel breakfast which consisted of waffles, cereals, gravy, biscuits, and muffins. Just be careful if you have a sports car because the drive way has a dip. So when you exit, the front end will hit the concrete if you are going too fast.

"Clean!"

4
09/04/2017

Nothjng fancy but very clean and quiet. Rooms have mini-fridge and microwave. Great free breakfast and very clean hotel common areas! Staff all very friendly and helpful. There are few options in the area and this is a great one!

"Clean Room, Newer Hotel, Friendly Staff"

5
26/03/2017

I stayed in Room 301 for a few days which is a King Suite and it was very spacious! It came fully equipped with a fridge and microwave which came in handy for leftover food we had from eating out. The TV came with a ton of channels and free HBO which is great for watching movies. The bed was extremely comfortable. My wife said it's the best hotel bed she's been on. Usually we have trouble falling asleep on hotel beds but fell asleep right away. This hotel is very clean...one of the cleanest I've ever been on. The housekeeping staff does a great job. We stayed for multiple days and they always did a great job vacuuming, making the bed, and replacing towels. The lobby areas are clean and nice as well. The front desk staff is great. When I checked in they were really friendly. Every time I walked by them or through the lobby area everyone said hi. They really seem to enjoy working at the hotel. Overall, great stay! I would definitely stay here again the next time I'm in Athens.

"Comfortable, but cold breakfast"

5
18/03/2017

The rooms were outstanding. The bed was very comfortable. There was a microwave and a refrigerator with a small but sufficient freezer. The staff went out of their way to assist. The sleep quality was excellent with no notable outside noise. The breakfast was very good except that the hot foods were never hot, in fact the eggs were always stone cold. Otherwise this would have been a 4.0 stay.

"Nice Clean Hotel"

4
12/03/2017

This hotel is conveniently located on main travel route Highway 31. Rooms are comfortable and spacious. Bathroom has good hot water and nice towels. Beds and pillows (one soft, one firmer) are very, very comfy. AC WORKS! In room fridge WORKS and really keeps things refrigerated not just cool. Decent breakfast (not the best I have had but more than adquate) - both hot and cold items. Good coffee at breakfast and in the room with little coffee/hot water maker. Everything seemed clean and in good working order. Housekeeping knocked and opened door to room very early ( 8:20 a.m.) both days so be sure to put the DO NOT DISTURB sign in the key. Hotel has very low visibility signage so don't pass it! I would stay here again.

"Great visit "

5
05/03/2017

Great visit. New and clean hotel. Room was clean and comfortable. Great breakfast with Bacon and eggs, rolls and waffles. Very friendly front desk. Will return on next trip. Room was spacious with couch.

"College Student"

5
22/11/2016

I had to go to Athens to take an exam at TVCC and my stay at the BW was very comfortable. I have to be honest, I was worried that I had to travel alone to a town I had never been to before but the BW was well maintained which in turn provided a sense of security, the staff was friendly, the room was clean, and the bed was comfortable. If the need arises, I would stay again.

"Very Nice Small Town Hotel"

4
21/11/2016

This hotel was clean, easy to find, and felt very safe. The breakfast was so so in quality but it was a full hot breakfast with lots of options. I will definitely stay here again when I have to be in this town.

"Nice Quarters; Fair Price"

4
17/11/2016

My wife & I had an evening business event @ Texas Freshwater Fishery Center - conveniently just 5 mins from the hotel. Lodging was the basic room with queen, sofa & nice desk; plenty of outlets for chargers, laptop, etc. VERY clean; excellent bedding; great breakfast; VERY inviting "living room" off lobby for reading/relaxing ... but best of all? EXCELLENT staff! Truly made us feel @ home & like their warmth was not perfunctory. WILL STAY HERE AGAIN!

"Excellent Stay"

5
29/09/2016

We were sorely impressed with the appearance of this hotel and the helpful attitude of the staff. When we checked in, the front desk clerk was courteous and helpful. The facility was exceptionally clean and obviously well kept.

"Incredible hotel, staff and value!"

5
09/09/2016

This is my second time staying here and I raved about the Best Western Plus Royal Mountain a year ago and if anything I'm as pleased or more pleased than last year! This gem is clean, modern, well kept and value priced. The metal art is beautiful, the pillow top king bed is super comfy, the suite is spacious with lots of plug in points (a big plus for cell phone and tablet people!), the bathroom classy and clean. And then there are the little things that move them a step above...The positioning of the pillows on the bed, even the bathroom tissue is given a fancy touch! Trevor greeted us when we arrived and was as helpful and cordial as last year. The managers of this hotel obviously care about their property and their guests. I recommend this place as highly as any property I've ever stated in.

"great stay"

5
02/09/2016

I was in the area for business. It is a new nice hotel. Bed and room was comfortable. Breakfast is normal hotel free breakfast-nothing to brag about. I will stay here again. Much nicer and cleaner than the other places in this town.

"The Tar Hills Are Home! :-)"

5
01/09/2016

My son, my daughter in law and my new grandson flew in to come home for a brief visit. I was pleased at how friendly & helpful the front desk staff was. I bid on a silent auction package at OUR Little Towns Family Peace Project Fundraising Waffle Breakfast...& won! It included a FREE night at OUR Towns Best Western Hotel. I used that gift to house my visiting family...this way we would have a pool to swim in. Thanks for donating to OUR local charities and fundraising event. As a small business owner...I can truly appreciate that. It was a slower & quiet weekend at the Hotel, so they were able to get us in a downstairs room. My visiting family had their hands full with luggage and a little one traveling along. We appreciate being able to have a downstairs room. The room was exceptionally clean, it had all the amenities they needed. I was able to come in early and stock their frig and bring snack goodies along. The room was ready early, as I had requested an early check-in. We had a nice family swim time and the manager Lisa went and got my little grandson a couple of floaties from her apartment...that was a super kind gesture...and very much appreciated by ALL of us. My 5 month old grandson slept on the sofa and actually slept 9 hours straight...a first for him...needless to say...Happy Parents! I asked if my other son and I could pay for our breakfast since we weren't guess at Hotel...I wad told that guests of guests can come and enjoy breakfast...as long as it's just a few guests of course! What a breakfast spread, the Breakfast staff was friendly and asked if we needed anything else...they brought fresh biscuits out and allowed me to take the older biscuits home to feed to my outdoor critters...raccoons, possums and dillos! I'm glad that the Breakfast area has a tipping jar...we left a generous gratuity. I had set up a 1.5 hour Couples Massage at The Retreat Massage and Day Spa in Athens for my son, his wife and a 1.5 hour for my other visiting son...so I asked for a late checkout since I was babysitting my little grandson in the Hotel room...they accommodated my request...so the little tar hill & I napped together for nearly 2 hours...a very precious time for us both. I have rebooked 2 rooms for 2 days as the Tar Hills and more family members are coming home for The Hamburger Festival in September...this momma is excited! My ONLY suggestion/request is PLEASE make the pool area a SMOKE FREE zone instead of a SMOKE BREAK area for staff. Looking forward to our next upcoming stay. I'm proud as an Athenian to have such a luxurious Hotel in OUR Little Town! :-)

"Nice stay"

4
31/08/2016

This is a nice room, being there for business only in the room a short time, in by midnight out by 7 am. Nice amenities did see a breakfast bar but did not take advantage of service. Very friendly staff and will stay here again when in area.

"The name BEST says it all"

5
29/08/2016

The hotel meets all the standards you or anyone is looking. For us, we have a grandma with some disability and a child so the beds are too high and the space is a little too tight for 4. Overall it is the BEST of the very BEST.

"Great Stay!"

5
28/08/2016

Convenient location to get anywhere you need in Athens or other surrounding close towns. Very friendly and helpful front desk staff! Room was spotless, nicely decorated, bed was comfy and pillows soft. My husband loved the air conditioning thermostat and I loved the extra blanket from housekeeping! Breakfast was great dining room and food bar was kept clean. We will be staying here on our next trip to Athens!

"Nice Hotel on the Hill"

4
19/08/2016

Stayed here for four days and three nights. Nicely decorated and clean hotel. Trevor and Andrew are 2 wonderful young men working the front desk who went out of their way to help us. Sheets could use an upgrade soon. Internet worked great...able to stream movies. Had a strange encounter with one of the housekeepers when she barged on the elevator with a cart as I was trying to get out. Pool and hot tub are nice!

"Lovely stay"

5
15/08/2016

Very nice find in a small Texas town. Conveniently located near the horse show site plus restaurants. The lobby entrance was very pleasant and welcoming. Peaceful ambiance and nicely decorated. Clean and tidy in all areas.

"Beast Abound"

5
17/07/2016

I've noticed that a good many BW are making themselves distinguished by incorporating town theme. The moment you walk through the doors to the check-in desk. It hits you, this town has a wild side that waiting to be explored. Don't get comfortable yet. Do you ever get a feeling that something from above is staring at you. Well take phone and take a great selfie with it. Endure your travels Enjoy your stays.

"You can't beat a Best Western"

5
07/07/2016

I never consider staying anywhere but a Best Western. I don't like it when someone else is making reservations for me and put us in some other motel.. I have never found a Best Western that I ever had a problem with. They are always clean and comfortable and the breakfast menu has plenty of choices to meet anyones tastes.

"Close to Trade Days in a quiet spot "

5
04/07/2016

This is about twenty minutes from Trade Days and for us, was a perfect spot. Cute hotel, friendly staff, nice clean rooms, pool, hot tub, and overall great experience. I would go back for sure. We went to Trade Days and then cooled off at the pool, and still drive back for dinner in Canton. Along the drive there were several produce vendors to check out.

"Nice, Fresh, Clean. The place you want to stay in Athens."

5
02/07/2016

This is probably the nicest BW I have stayed in ever. It is 6 years old but looks and feels newer. Clean, comfortable, decent breakfast. My kids enjoyed the outdoor pool too. If there was any gripe I can make it is that there are ashtrays around the pool and it's like a smokers hangout. I think a dedicated smoking area should not be in such common areas especially where kids are. I'll still keep my five stars up but I was thinking about lowering it because of this.

"Loved the Best Western in Athens, TX!"

5
26/06/2016

The hotel had a Great staff, clean rooms, comfy beds, quiet a/c, good breakfast and the location was easily accessed! We stayed on a weekend in June for a family wedding. We will enjoy staying with them again when the need arises in Athens, TX

"super"

5
18/06/2016

Super job by all. Everything went well. Internet was out for a short time but they got it back up and running soon. Desk clerk at check in was amazing even though his computer didn't want to cooperate. he even recommended a restaurant for us to eat while the internet came back up.

"Almost Excellent"

4
06/06/2016

The Best Western Royal Mt Inn in Athens TX was very nice. The staff super friendly and outgoing. And I would recommend it to anyone needing a room in Athens, TX. I had to deduct a star however because the sheets on my bed were "pilled", (By definition, a “pill” is a surface defect made up of a small ball of fibers.), making them feel dirty. As it was quite late when I discovered this I decided not to call to have the bed remade, and to be honest here I thought sheets that are that worn should not have been on the bed to begin with.

"Nicest BE"

4
29/05/2016

This is the Nicest BW I have ever been too. Decor and furnishings are more indicative of a more upscale chain. Friendly and very comfortable/clean. Larger pool with hot tub. Decent spread for breakfast. Front desk was very interested in my experience and volunteered all info necessary to make for a pleasant stay.

"will plan trips to say here"

5
27/05/2016

I have nothing to say but good things about this hotel clean ,friendly, ez parking,quiet. I had my 90 year old dad with me and he couldnt find anything to fuss about that more then 5 stars there. Fast food and nice eating close. We will stay here on the way home also.

"Great Value"

5
22/05/2016

I enjoyed my stay in this hotel. I traveled for family function and my brother stayed in the same hotel. It was a very nice room and the breakfast was great for a free breakfast. Will stay here again.

"Pretty nice place "

4
28/04/2016

The only reason I didn't give this place a 5 is because the biz center, which is what I needed on this trip, failed me miserably. The computers were so out of date I couldn't print a document off of my thumb drive. Other than that, the room was nice and breakfast was good.

"excellent value for money"

5
19/04/2016

This motel was excellent value for money. I would certainly recommend a visit if staying in this area. The motel is very clean and professionally run. The breakfast area is very spacious and the food was very well presented

"Great Place To Stay"

5
16/04/2016

I stay at the Best Western Plus In Athens, Texas every time I pass through (which Is often), easy on, easy, off the highways. Great (CLEAN) rooms with really comfortable beds and even better sheets. Wonderful staff providing the best service from check-in to breakfast to check-out.

"Regular stay to shop in Canton!"

5
05/04/2016

We usually stay here during our shopping trips to Canton a couple of times per year. Hotel is always clean, everything looks nice, rooms are nice and beds are comfortable. Breakfast is good. Food is hot and fresh!

"Good Value"

5
28/03/2016

This hotel was clean and the rooms were also very clean and well appointed. I stayed while on a family trip and my brother and nephew also stayed at the hotel. We were all happy with out experience here and will stay again next time we are in town.

"Best Western Plus Review"

4
18/03/2016

Overall, I was pleased with the accommodations, the service and the breakfast at this specific hotel. I used the treadmill in the fitness room and enjoyed my workout. I was pleased and will stay at this hotel again.

Lisa F, General Manager at BEST WESTERN Plus Royal Mountain Inn & Suites, responded to this review
Dear Guest, We are pleased to hear that you enjoyed your stay with us. Thank you for sharing your experience with us and our future Guests. We look forward to having you as our Guest again. Sincerely, Lisa Fields General Manager

"Free Breakfast was AWFUL & Tasteless!"

3
15/03/2016

Hotel itself is nice, beds are comfy...no complaints there. Staff was nice. Pretty place, but the breakfast was awful. It was edible if you are starving but definitly not good tasting. My husband and I ate it the first breakfast but the next day we went somewhere else for breakfast. I would come back to this hotel but just so you know don't get your hopes up on the "free breakfast"...just grab a banana and go eat breakfast somewhere else. Oh and they ran out of coffee so we had to wait about 15 minutes till more was finally made.

Lisa F, General Manager at BEST WESTERN Plus Royal Mountain Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your Experience with us. I appreciate knowing you were happy with the Hotel and were pleased with the comfort of our Beds. I regret the fact that we did not exceed your Expectations regarding the Breakfast. I have shared your comments with our Breakfast Staff to ensure this situation does not occur again. We continuously look at ways to make the Guest Experience better, your feedback both the positives and the negatives are the best tools to improve ourselves. I would like to invite you back to our Hotel the next time you are in Athens. I hope that you will give us the opportunity to have you as our Guest again. Sincerely, Lisa Fields General Manager

"Excellent Hotel"

5
06/03/2016

Staff is very helpful. Great Location near shops and restaurants. College nearby. 20 minutes from Canton. Clean safe hotel...highly recommend. Breakfast provided...nice selection. comfortable beds and nice linens.

"Great place!!!"

5
24/02/2016

Lived in Athens for a while, haven't been back in 8 years. When I booked the best western I thought I was booking the best western that was on the hill, a little further down the road. Imagine our surprise when we found a funeral home on the hill! Lol! Realized that I had in fact booked the best western only the new one. We were very please with this place. Clean rooms, no smoke smell, friendly staff and closer in town. Breakfast was great, beds were comfy, we couldn't really have asked for more. We will definatly come back here!

"One of the nicest!"

5
14/02/2016

This is one of the nicest hotels in which I have stayed. It is super clean (BIG PLUS). Every thing works. Awesome decor. The beds are luscious. Quiet. Staff is friendly and helpful. The best place to stay in Athens. Close to everything. Nice breakfast with eggs and waffles and fruit.

"Will Stay Again"

5
31/01/2016

Nice, safe and secure hotel. Great staff. Easy on, easy off the highways. Breakfast has a great variety to choose from. Loved the Cappuccino machine. Will be sure to stay there again on my next trip to the area.

"Great hotel"

5
24/01/2016

Great value very clean good prices. Enjoyed our stay will return here next time I am I the area. I would recommend this hotel for business or pleasure. I really dislike the 200 word requirements of trip advisor but otherwise like the app

"Stay here!"

5
07/01/2016

Can't go wrong with this hotel! Affordable, comfortable, clean, feel totally safe, dining is just a short distance away, and the bed is great! Stayed on the first floor and it is quiet. Every time we come through Athens, this is where we stay because it is consistently good.

"Great Stay"

5
04/01/2016

The room was very spacious and clean! We had a large group in town for a wedding and everyone was happy! The hot tub was clean and nice which is a big plus for me because I enjoy a good soak! The breakfast was really good! I was pleasantly surprised.

"Best Western PLUS Royal Mountain Inn & Suites, Athens, TEXAS"

4
29/12/2015

Overall it was a very pleasant stay. Will definitely consider staying again. Room furniture is beginning to show signs of wear but the room was still clean and comfortable. Complimentary hot breakfast was good except for the bacon.

"great stay"

5
27/12/2015

this hotel is very nice, rooms are clean and comfy. the breakfast is awesome, great choices. the pool is very nice. the staff go above and beyond! i have stayed here 3 times now!! would highly recommend!!

"Superior comfort in a small town..."

4
18/11/2015

It's a treat to stay here - especially the bed & linen quality and breakfast choices. Its location is on the active, better end of town, and is near the loop (which makes it easy to get around). I would recommend the pickiest friend to stay at this hotel without thinking twice!

"Very nice hotel and friendly staff"

5
16/11/2015

We came to town for a wedding and the check in was not until 3:00, which is what time we needed to be at the wedding! I took a chance to see if the room was available early so we could freshen up and change. The staff was very nice and had a room ready that was perfect! Thanks for being so helpful and friendly!

"Great staff; great room"

5
09/11/2015

The staff at this hotel, specifically Amanda, were most helpful and pleasant. I enjoyed my stay very much. I stayed in a King bed room, which included a sofa, a desk, mircrowave & refrigerator - everything I needed for my stay. The room was clean & very comfortable. Amanda placed me at the opposite end of the hall from 2 families with several small children, which I greatly appreciated.

"Best of the Best Westerns"

5
04/11/2015

This is a great hotel. It is very clean and the staff is very knowledgeable and friendly. I have already made a reservation for an upcoming trip there. Check in and out is very easy. If you are traveling in the area I would highly recommend this hotel.

"Best motel for the $ I've ever been!"

5
29/10/2015

I've stayed in a lot of motels ranging from the roadside dives in which I feared driving away with a bad case of the itch to The Gaylord...so I know hotels. I was not prepared for this one. At $80, I was expecting a fair hotel at best. What I got was FAR more than I expected and worth FAR more than the $80 I paid. I give this place a full 5 stars without hesitation, not just because of the value, but because it was truly a nice room with all the amenities...including a super comfortable bed.

"Anniversary stay"

4
25/10/2015

I don't have room to write everything I wrote in the previous part of the survey, but I will say this, to get a good room at the last minute, Best Western came through. Friendly front desk and other employees, very clean room, reasonable prices and we appreciated how the desk personnel worked with us. Breakfast needs to be wider and more room for displaying food. Breakfast had lots of items to choose from. Good stuff!! We'll stay there again. We fell in love with Athens, TX

"Wonderfully Surprised!"

5
22/10/2015

Stayed at this Best Western on a family trip to Texas. We were greeted by an extremely courteous and helpful staff member and made to feel at home. The room was very nice, the breakfast excellent, and the service was great. The hotel was very nicely decorated. This was one of the best Best Westerns we have ever stayed at! Definitely recommend it to everyone!

"Very nice, clean and friendly"

5
21/10/2015

These folks were so nice and the room was just wonderful. We booked this because of the reviews we read and I am so thankful we read them. The pillow top bed was so comfortable, we both slept good. Even the breakfast was above average including scrambled eggs and sausage.

"Nice for Athens"

4
19/10/2015

Nice hotel for Athens. Clean exterior, smells nice, rooms are well kept. Breakfast was nice. Only complaint for this trip was that the guests on the third floor were stomping around like they weighed 500 lbs with cement blocks strapped to their feet. Extremely noisy for this stay. However my other stays have been very pleasant and I will continue to stay at Best Western plus. Close to restaurants, stores and gas stations.

"Very Clean!"

5
19/10/2015

This hotel was very clean a little cheaper then a Holiday Express. I would have stayed at the Holiday Express but they raised their rates and the Goverment Per Diem rate was less, so I tried Best Western and was very surprised, I would stay again!

"Very nice hotel, great value"

4
25/09/2015

Went to the Best Western Royal Mountain Inn on Wednesday night. After working most of the day, flying to Dallas from DC, driving for 90 minutes I was hoping it was a nice place to just get some rest. I was not disapointed. Entering the lobby everything was clean and bright, the hotel clerk was cheery and gave me the choice of rooms. I asked what would be the most quiet and she put me on the third floor. Getting into the room I was pleasantly surprised. It had plenty of room, was made up nicely and very clean. The ice machine and a vending machine for drinks was on that floor and everything worked and again was clean. The bed was comfortable, water hot and bathroom had plenty of space no complaints. The breakfast was a nice touch. There was eggs, sausage, biscuits with gravy, waffles, pancakes, cold cereal fruit, yogurt, coffee, juices, newspapers all there for the patrons. The woman who was taking care of the breakfast area was there and kept it clean and stocked. One thing to note is from the website everything looks larger than it is. The lobby is smallish, the breakfast area would be cramped with more than a dozen people and the excersize room only has three pieces of equipment in poor shape which is my only complaint. Otherwise a great place to stay.

"Excellent place"

5
15/09/2015

Friendly, courteous and efficient staff. We'll maintained property and very clean rooms with fresh linens and towels. Beds are very comfortable. I fell asleep almost immediately and the wifi access is probably the easiest I have ever experienced at any hotel I've stayed at before. Kudos to the manager for your well trained staff and the emphasis on customer service.

"Nice Hotel"

3
14/09/2015

Reservations in order when we checked in - very helpful, friendly young man at desk. Breakfast was hot and had variety of choices both mornings. Did ask staff to have housekeeping to remove dirty item left on floor, staff member wrote issue down. Had not been done when we left the second day, somewhat disappointing. Therefore can't give but average overall rating.

"Extremely Nice Stay."

5
12/09/2015

This is one of the best hotels that we've had the opportunity to stay in Athens, TX. The location is easily accessed and it is very near several restaurants in the area. I recommend this hotel to anyone in the area.

"Beyond awful!!!"

1
06/09/2015

Our trip started with us booking a room with 2 queens. Upon arrival we were put in the honeymoon suite which had 1 king. Not good when it's my husband, my 89 year old mother and me. The night desk guy, David, was arrogant and patronizing. The shower which was handicapped had a broken holder so it had to be held continuously and the water flooded the bathroom and went under the door and out into the room. Horrible experience. We will never stay here again!!

Lisa F, General Manager at BEST WESTERN Plus Royal Mountain Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience. I regret the fact that your stay with us did not meet your expectations. I have researched your Reservation history to see exactly where the problem occurred. Your Reservation was booked via a 3rd Party Website. The last room that was available the night you stayed was the Honeymoon Suite at the time of Booking. As a result the staff had no other options as far as room types as there were not any rooms available with two beds. I did visit with David regarding your comments and he also regrets that we did not meet your expectations. He did advise that he did give you a Roll-away Bed free of charge as that was the only option he had to attempt to accommodate your needs. The shower is an ADA roll in shower and the Hand-held shower head is meant to be held while showering. I do realize that this can be quite challenging and i apologize for that. I will certainly look into the floor flooding as that should not have occurred. I do sincerely apologize that we were not able to meet your needs during your stay. I would like to invite you back to our property again. We would be honored if you gave us a second chance to exceed your expectations in the future. I hope to see you soon!