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Codice vantaggio

Best Western Hotel Potomac Mills, Woodbridge

4.0/5  - basé sur 610 notations.
14619 Potomac Mills Road, 22192-6809, Woodbridge, United States - visualizzare mappa
Il Best Western Potomac Mills è situato nel centro di Woodbridge. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

La base del corpo dei Marine di Quantico è a solo breve distanza dal nostro hotel di Woodbridge e noi siamo una perfetta seconda casa per i nostri militari. Che tu sia qui per far visita alla tua famiglia, per motivi di lavoro o semplicemente per vedere la capitale degli Stati Uniti, è fondamentale che tu possa contare su un'ottima posizione e un eccellente rapporto qualità-prezzo. Il nostro hotel di Woodbridge è a breve distanza dalle più importanti attrazioni nella zona, come il centro commerciale outlet Potomac Mills, i ristoranti locali e il centro per le arti dello spettacolo Center for the Arts at the Candy Factory. Il National Harbor è un'altra attrazione da non perdere durante il tuo viaggio nella zona di Washington DC. Soggiornando presso il nostro hotel di Woodbridge, gli ospiti possono approfittare di un'ottima posizione vicino alle destinazioni più importanti della zona. Con piscina all'aperto e un comodo accesso alle attrazioni della zona di Washington DC, offriamo ai nostri ospiti tutti gli ingredienti per un viaggio fantastico. Dalla Hylton Memorial Chapel ai musei nazionali, la zona è molto ricca di mete turistiche che potrai raggiungere facilmente, per cui non ti annoierai mai. Ci troviamo a breve distanza dalla base del corpo dei Marine di Quantico e da Fort Belvoir. Grazie alla vicinanza di questo hotel di Woodbridge al Potomac Hospital, gli ospiti che intendono far visita a una persona cara potranno andare e tornare dall'ospedale in poco tempo. La nostra zona è molto frequentata dai viaggiatori d'affari e il nostro hotel di Woodbridge è progettato proprio per soddisfare le esigenze di coloro che sono qui per motivi di lavoro. Grazie alle nostre camere spaziose e tranquille, ti sarà facile ritagliarti nella giornata lavorativa un po' di tempo libero per visitare i dintorni. Accogliamo regolarmente dipendenti di General Dynamics, Fort Belvoir, FBI Academy e, naturalmente, delle basi militari locali. Tutti i nostri ospiti usufruiscono di colazione gratuita e accesso Wi-Fi a Internet. Potrai gustare ogni mattina una colazione a buffet con waffle caldi, vari tipi di cereali e yogurt, pasticcini squisiti, diversi tipi di pane e frutta fresca. Ottimo caffè 100% qualità arabica e succhi di frutta freddi sono un accompagnamento perfetto per il tuo pasto. Prenota il tuo prossimo soggiorno al Best Western® Potomac Mills, in cui posizione e servizio sono priorità assolute! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Potomac Mills

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 610 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
327
Molto buono
156
Nella media
55
Scarso
29
Pessimo
43
CONSULTARE I PARERI SU
Affari Affari
96
Business Business
65
Da solo Da solo
34
Di coppia Di coppia
78
In coppia In coppia
136
In famiglia In famiglia
256
Viaggio con amici Viaggio con amici
54
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Fantastic Stay, Great Location!"

5
06/12/2018

Super friendly staff at check in. My room was amazing! There was even a towel swan on the bed. Close to lots of shopping and restaurants. The best part of the entire stay though was how fast the elevator was. Thank You!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Great place"

5
06/11/2018

We stayed two night. The staff was friendly and very helpful. Our room was clean. Plenty of towels. Had soap, body wash , shampoo and conditioner dispensers. Best breakfast. Would definitely recommend!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Wonderful Stay"

5
30/10/2018

Stayed 1 night prior to boarding the Autotrain to Florida. Check in was terrific. The room was spacious and clean (except for the ice bucket which had been overlooked by housekeeping.) The breakfast was the best of any motel in which we have stayed. Selection was super. Will definitely stay here each time we are in the area.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Great property, unfortunate incident"

4
07/10/2018

We had a great one night stay at this hotel. Clean, friendly service, great breakfast. However, I feel compelled to report this incident. My sister asked for a shower cap at the front desk and the front desk specialist on duty that evening apparently did not find a shower cap, and at that time produced a plastic bag and offered the suggestion that she use this bag over her head. Perhaps this was a well-intended suggestion, but it left me unsettled, so I asked the following morning if there were shower caps available at the front desk, and at that time, the front desk specialist who was on duty immediately produced one... Suggestion here is to please be mindful of what one is suggesting to a guest, who, in this case, happens to walk with a cane and have mobility issues. Thank you.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Renovations needed"

2
04/10/2018

Although the staff was pleasant, this hotel desperately needs a facelift! One of the people in our group opened his door and found no bed in the room! Lots of upgrades needed. This is happening in half the hotel-just not our half!

Charles S, Owner at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Great hotel and location"

5
02/10/2018

Large clean room with a towel swan on the bed, really cute - Good breakfast with many selections. I was really impressed with this Best Western hotel and I have traveled a lot. Great location and within walking distance to areas of shopping and restaurants.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Excellent hotel and very convincingly located"

5
02/10/2018

The hotel is very well located for shopping, restaurants, and easy access on and off the highway. It's clean and well maintained. Ample parking and very quiet. Front desk staff was friendly and provided area directions.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Virginia"

5
24/09/2018

great hotel clean large breakfast choice for everyone if you cant find something to eat there than you not hungry beds were comfortable close to the highway check in was quick check out was quick room was nice and cool when we arrived

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Great hotel!"

5
17/09/2018

I usually do not give chain hotels 5 stars, but these folks deserve this. Everything was just great, all the way from the big TV to the jar(!) of mints left in the room. Typical Best Western breakfast, but they had 3 waffle makers. Good management show.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Wonderful place to stay!"

5
07/09/2018

One of the best hotels I've stayed in! From the moment we walked in we had such a pleasant experience. The staff was friendly and helpful, especially the lifeguard at the pool who went above and beyond to make sure my little girl had lots of fun with what I'm sure was every pool toy and floaty they have! The front desk employees answered all of my questions, the room was clean and even smelled lovely. Even the hallways and elevators were clean and pretty. The best thing about this hotel though, was the breakfast! Unbelievable! Hot foods like eggs, bacon, waffles and potatoes were wonderful and the selection of other breakfast goodies was impressive. Well done, Best Western! We may have to make this a part of our trip every year!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"A Very Pleasant stay"

4
03/09/2018

Stayed at this hotel mostly due to location. Check in went smoothly. Pleasantly surprised at the size of the room. The a/c was a little noisy but that's not unusual for hotel rooms. Although I always bring my own, I liked the fact that body wash, shampoo and conditioner was provided and contained within the shower. I also loved the hand soap container in the bathroom. Big plus. Didn't have that at Mandarin Oriental. Bed was comfortable.Breakfast was great and the area was always kept clean. Staff were always pleasant. Would definitely stay again.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Great hotel and value"

5
24/08/2018

This hotel was very nice for the price was located near lots of shopping and food places. We will definitely stay here again next time we are in the area. The staff was friendly and it was very quiet in the hotel. We didn't take advantage of the continental breakfast this time but definitely will on future trips. The beds were very comfortable and the room was nice and clean.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Worst night ever !!!"

1
20/08/2018

I went to this hotel because i love best westerns and never had a bad night till last night. I am traveling from ny to florida and we stopped here at 230 am looked up the price on trip advisor and went inside. The guy behind the desk who has only been there for 6 days 5 was training so first night(all by himself) says i cant help you you have to book online . So go back out to my car where and book it well because it was 230 am it said the 20th to 21st the 19th was grey out so i book it and go back in he says sorry norhing we can do it was for the next day!!!! Then goes and tella us the couple before us had same issue and they fixed it but too 45 min . So he calls supervisor and tells us what supervispr told him and said he would get fired next day if he did it. So tells us after traveling all day into the night if we wait till after 3 for him to do night adit he will do it but going to take 45 min . Well we are exhausted now so we wait a hour later he gives us a room so 415 we only got to sleep till 9 bec have to be in florida so paid 93.00 for 4 hours then goes in tells us to call customer service if we dont like it. Not very happy at all 93.00 wasted today spent a hour on phone with custome service and got all the way to supervisor and says we will call u back qith in two days with what we are going to do . Well guess what i need a new hotel of choice .

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Superb!!"

5
20/08/2018

Was really impressed with the location, service and great Breakfast. Coffee options varied and juice and water available 24/7 at no cost which was a pleasant surprise. Rooms were clean and beds were extremely comfortable.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

" Earnest in care and protection!"

5
17/08/2018

What a privilege it is to be able to grab our guitar and sing in the hotel[with permission]. Thank you Best Western and I believe for new growth in company satisfaction from guests before the other way around! Awesome rooms; comfortable.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"WASHINGTON DC VACATION"

5
12/08/2018

We enjoyed our 5 night stay here while on vacation visiting Washington DC! Great location and a great value for the money. Would highly recommend this hotel to those traveling and looking for a good hotel in the Washington D.C. area.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Wonderful"

5
10/08/2018

Great service, breakfast was plentiful and well made. The staff was helpful and pleasant. Rooms cleaned well and beds were very comfortable. Great value at 89 dollars a night. Will use again for family and friends

"Great value"

5
06/08/2018

I was very pleased with this hotel. The breakfast was good, the room was clean and spacious. The location was good in respect to the DC area. I would for sure stay at this hotel again if I ever come back to the area.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Our Virginia Vacation"

4
04/08/2018

We had a great time while staying at this motel the amenities were good . sorry could not report on use of the swimming pool as it rained everyday of our stay. The employees were helpful and courteous.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"very nice hotel"

5
03/08/2018

We have been here multiple times, and always return . The staff is very nice, the room is clean and the bed is comfortable. It is quiet and there is a large variety of breakfast items to choose from. We look forward to coming when we travel.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Best Value to be near the nation's capital"

5
26/07/2018

Our family of four booked five nights in the hotel because the price was $75 per night and included a wonderful free breakfast that changed a little bit every day. They had so many options (more than I have ever seen at any hotel). The hotel should be very proud of the breakfast. There was plenty of room to sit at tables and they even opened up a nearby room if overflow became a problem. The ladies who put the food out were very good at cleaning up and closing at 9 a.m. sharp. That is the only thing our sleepy family wished would have been until 10 a.m. Most guests seemed to show up right at 8:45 just to get there in time. My grown kids enjoyed the outside pool and said there was actually a lifeguard there. I was surprised to hear that as many hotels are swim at your own risk. This hotel is surrounded by so many restaurants and shopping galore within 1/2 a mile or closer. Our room had a microwave and good-sized fridge/freezer. We were able to go to Wegman's and also had an option of Walmart to get some groceries/snacks. There was no restaurant in the hotel. The Outback was just across the street. The hotel was easy to find and right off the highway but just far enough away from the highway that you didn't even know you were near it. Very lovely area. Our trip to D.C. each day took approximately 30 minutes to get there, however, no matter what time you ended your day, it seemed to always take about an hour to return to the hotel - couldn't make out if it was accidents or just a bottleneck problem. This was a very safe area to stay. I would definitely return here if coming to see Washington, D.C. Visited Old Alexandria which was really fun. Took about 15 minutes to go there from the hotel and it's beautiful and very vibrant and alive. Something for everyone there. If you stop there and want to eat in a historical place where George Washington had his final two birthdays celebrated, eat at Gadsby's Tavern. Jefferson and all the founding fathers of the day apparently met there to discuss politics as the country was coming to be before Washington, D.C. was even chosen as our capital. Expensive menu but really good food!!! Also take in Mount Vernon and see the new museum about George before touring his home. Really amazing. In D.C., make sure you check out the new Bible Museum, about a half block from the National Mall. It was amazing! Next trip I'm going to the Spy Museum. It was nice to return to comfy two queen-sized beds in our room. Loved this hotel!!!!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"a rainy night in Va"

1
26/07/2018

Weather was atrocious and we decided to stay overnight. We picked the Best Western because of the brand name. Glad we did Breakfast was very good except for the orange juice which was too thick from one machine and too watered down from another. Other than that the women in the breakfast area took care of any needs

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Great place"

5
21/07/2018

BW @ Woodbridge is a great location for a very competitive rate. In addition the ammenties make the stay very worth while. It's hard to find better room quality as well as parking in the area. I highly recommend staying here.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Girls Trip Stay"

5
20/07/2018

We were very pleased with our annual stay at the Best Western. Check-in was quick and easy and we received an upgrade and complimentary snacks in our room. The room was comfortable and clean. We enjoyed the free breakfast both mornings we were there. We'll definitely return next year!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Excellent services"

5
15/07/2018

the beds were comfortable, clean room, the cleaning services were great. Also, the breakfast was great and we enjoy the pool as well. There are very nice restaurants and malls which are very closed to the hotel.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Family Reunion"

1
08/07/2018

My complaint is that I booked a room for 4 adults with double beds more than 30 days in advance. When I arrived at the hotel from driving over 1200 miles from Memphis TN to Woodbridge VA, on June 22, 2018. I was told by the desk clerk that they would not be able to accommodate me on my last day 06/24/2018 with a room with double beds that they only had rooms with one bed. I explained to the desk clerk that would be unacceptable because we had book this room more than 30 days in advance and that we had four adults. I asked for a rollaway bed and I was told that they did not have rollaway bed or rooms sleeper sofas. I then ask, if I would be discounted on the last night because of the inconvenience of one of the couples having to sleep on the floor, or if we could rent a second room at a lower rate? He told me that he would have to get with the General Manager. When the General Manager came from the back office his attitude was already unfriendly, he did not ask how he could help us. I went on to explain to him that we had booked our rooms more than 30 days in advance, and that we have four adults and we do understand if they had overbooked the double bed rooms. However, if they could allow us to rent a second room on Sunday at lower rate to accommodate the other two adults. The General Manager told us know and that he would cancelled our reservations so that we could find rooms at another hotel. Then he cancelled our reservations; we were blessed to find accommodation at another hotel at lower rates.

"Decent place for school trip"

4
06/07/2018

Not a bad hotel for a school group. Rooms were clean, beds comfortable. Breakfast had a lot of options, and interesting ones too like apple crepes and salsa scrambled eggs. It was a ways from the city with morning traffic. Lots of restaurants nearby though.

"Spacious, clean, and friendly"

5
30/06/2018

I've stayed at this hotel twice, both times met my expectations, my 1st stay I was in the executive suite(that's very nice), my 2nd time I was in the business king, I was a little disappointed my 2nd time because during breakfast they no longer serve turkey sausage, being that I don't eat Pork, I ask why and was told people didn't eat them so they replace them with crepes. All staff was friendly. This will be my hotel of choice whenever I'm traveling

"Not a good choice for us"

1
25/06/2018

This hotel needs a complete overhaul. We entered a musty smelling room, the sheets felt clammy, the pillow cases were coarse. the bathroom is the smallest we have ever seen and there is one sink in a tiny alcove. The tiles on the floor of the bathroom looked like they might have been the original tiles. The TV was huge but seemed to play only old old reruns and not in HD! There were no directions for the TV so we assume this was all we were getting. We stop in this area once a year and always stay somewhere there is free breakfast, not because we are cheap but because it saves time and we do not want a huge breakfast. There were no hard boiled eggs, only eggs that looked like they were in cubes. The yogurt was a sweet and came out of a dispenser with fruit toppings on the side. The bread was awful, only the packaged sliced bread was edible. Everything, except the make it yourself pancakes and waffles, was unappetizing. I will say the place was clean and the service people were lovely. There may have been other elevators but there were only 2 as far as we could tell. The were always full and often stopped on every floor with no chance of anyone else getting in. I cannot say the chain is a bad one, but we will chose another Best Western next time.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"I would not return"

2
17/06/2018

I stayed here recently as part of a school tour group and knew going in that this was a budget hotel. However, the issues I encountered should not be present even in a budget hotel. The kids had an updated room, newly painted with faux wood floors and a neutral smell. My room, on the other hand, had dark, dingy furnishings and walls, broken shower tiles, soggy carpet, and the overwhelming stench of multiple air fresheners (presumably to mask the smell of mold and mildew in the perpetually wet carpeting). Seriously, I could not walk from the bed to the bathroom without putting on shoes because the carpet was so soggy at all times. The AC had some sort of auto-off feature so the room was always stiflingly hot and humid when I returned at the end of a long day. Shampoo/conditioner are on a dispenser on the wall of the shower. My shampoo dispenser was empty so I had to wash my hair with body wash the first night. There was also a recurring issue with the room keys. They kept getting deactivated after 1-2 uses. The desk clerk told one of the other chaperones that it was often due to going through the many metal detectors in D.C., but I was having issues just going from the lobby to our rooms on the third floor. One morning I had to have both rooms re-keyed four times in 45 minutes. Ridiculous. If you are traveling on your own, I would warn you that this hotel caters to large groups (like the one I was with) that will completely monopolize the breakfast area/lobby from 6-8 a.m. The young man who was working the front desk was very professional and apologetic about the room key issue every time I had to visit. He also made sure that the shampoo dispenser was filled on the second day. That's basically the only positive thing I have to say about my stay.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Excellent lodging"

5
03/06/2018

I have stayed here 5 times now and everytime has been fantastic. Even when filled with charter trips full of kids I have been able to relax and/or work without interupption. The breakfast is the real deal and the staff is very pleasant and welcoming.

"RUN FAST"

1
29/05/2018

I am writing this letter about a recent stay I had at BW in Potomac Mills Woodbridge, VA. We booked our room in May 2017 for May 25-28,2018 weekend. Upon arrival, I had a $10 promotional card to use. The General manager, Charles was highly rude to us and said he could not accept an email, the promotion must be printed.... Nowhere did it state that requirement, but however; he directed me to the computer kiosk area to print the promotional card with pin code. Upon doing so, my email account was hacked and I spent the next 6 hours resolving that issue with numerous PW changes. Check in took 55 minutes. After arriving in our room, which was very Nice, clean and maintained, I checked my bank account for the hotel charge. I noticed an ADDITIONAL $150 charged to my account. I went back to the front desk to speak with Charles and I was told at the time, BW places a $50 per night hold on each credit card for

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Very Good Experience"

4
21/05/2018

We were pleasantly surprised. This Best Western hotel exceeded our expectations. The front desk staff was super. This is a good base for sightseeing and, of course, shopping at Potomac Mills(you can walk it). The room was very nice, the pillows were great, and the breakfast was the best we have had. And oh! that shower! Well,well worth a stay.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Very Nice Hotel"

4
09/05/2018

All I can say was that my wife and I where pleasantly surprised when we got here. The first thing I noticed was how clean the room smelled, then how big the big the room was. The room was big. It had a king bed on one side and a sitting area with a desk, a nice chair, a couch the refrigerator and microwave. The towel swan and the mints, were a nice touch. The staff were all friendly. Good Job. When we are in the area, we will stay here again. BTW I recommend joining the Best Western Rewards program. Great perks!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"You Did It Again"

5
08/05/2018

Again this hotel was a hit for me. Clean, comfortable, relaxing, and very professional. I enjoyed my stay. The staff was awesome! Making sure that for every entry the customer made, they were greeted with a Hello or How are you doing and for every exit there was a Have a great day or evening. I love this hotel. Price is reasonable and services are great!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"8th Grade DC trip"

4
07/05/2018

We came from Florida with 52 people on an 8th grade DC trip. This hotel was very clean, rooms were nice and big, it was safe with security, and the breakfast every morning was great. It was a good location to stay to get to all the sites we toured. Cannot say much about noise because it was normal for having a bunch of teenagers staying with us. We had quiet after 11pm.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Terrible experience at Best western"

1
07/05/2018

Don't stay here if at all possible, this place over promises and under deliver. Made absolutely no effort to make you feel welcomed or wanted. Made my reservation a month early and they still did not get any of my request right. Asked not to be placed near elevator or ice machine and they still failed me.

"Worth the $$$"

4
30/04/2018

Stayed here at the recommendation of my sibling. Hotel was easy to find and once inside, well appointed. Located next to several restaurants and a few blocks from Potomac Mills Mall, it provides easy access to EVERYTHING!!

"Conference stay"

5
25/04/2018

Everything went well from check-in to check-out. I was attending a conference for 10 hours per day and did not spend much time at the hotel. Breakfast was good. I try to find hotels with a complimentary breakfast. Really like the

"Bad and noisy experience"

1
24/04/2018

Hotel maintenance was happening at 11:30 p.m. in the adjacent room. Halls, guests, staff were all extremely noisy. Walls were so thin that I could easily hear conversations next door. The location was convenient but it was one of my worst hotel stays in 5-10 years and I stay 75-100 nights per year due o business travel

"Clean and quiet"

5
14/04/2018

We have stayed there each time we are in the area and the staff is always welcoming and helpful. We will always be returning to this hotel when we need to be in this area. The coffee and juice bar is available 24/7 which is very much appreciated.

"DC trip"

5
30/03/2018

We were recommended this hotel as a place that we could stay and then travel to several different locations in the area. We visited the National Mall, Mt. Vernon and Gettysburg, PA all in one week. It was a great jumping off point for our destinations.

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"Very Pleasant Stay"

4
29/03/2018

We spent a Friday night at the Best Western recently, and we were very pleased. The location is excellent, as the hotel is within the Potomac Mills area, so every shop, store, or restaurant you might want is within a very short drive. (you do not have to go out on the interstate or any major roads, just the local Potomac Mills streets). The check-in was very efficient, our room was ready early, and we were greeted with snacks from the front desk staff. We had a lovely end room that was very spacious with a separate desk area, and a vanity area separate from the bathroom. The decor was nice, our beds were comfortable, the breakfast was quite good, and the complimentary wi-fi was fast and reliable. Thank you for a nice stay, we hope to be back in the near future!

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"Great experience"

5
23/03/2018

I really enjoyed my stay can't wait to return the room was nice and clean with a lot of space the employees were very nice and welcoming and the breakfast was very good. Overall it was a very good experience

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"Close to Potomac Mills Outlet Mall"

4
18/03/2018

A lot of good things about this hotel...friendly staff...great housekeeping...and great breakfast buffet. Only one negative for me was that the Hotel caters to group bus tours and when they are in house it is difficult to eat breakfast between 6am and 8am...they take up all the tables and the lines are long. If you don't mind eating between 8am & 9am you will be fine. I have suggested to the Hotel they should open up the Prince William room for regular guests (not on tour buses) and allow them to have at least a hot breakfast station and ample seating during the entire 3 hour breakfast buffet. Hopefully they will consider this solution. Dave Rowland Raleigh NC

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"Wouldn't hesitate to stay again "

5
11/03/2018

The room was really nice. I had never stayed in a Best Western but I would definitely do so again. We checked in very late. Staff was friendly. Room was immaculate, beds very comfortable, room nicely decorated. Wouldn't hesitate to stay here again!

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"Brian"

5
07/03/2018

Great hotel. Wonderful staff and a real breakfast buffet. I travel to Woodbridge often and always stay here The rooms are large clean and comfortable. The hotel is easily accessible off l95 The hotel is in walking distance to many restaurants and to Potomac Mills mall.

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"Overall okay!!!"

4
04/03/2018

I got a room next to electric room and somehow I think it was the weekend and the hotel kinda full. I can hear a lot of the noise and I can even hear the lady next door on the phone with her boyfriend/husband. Yes, we got the connecting door. Beside the noise, overall is good hotel. And they have a lot variety of breakfast. It's pretty good for short weekend getaway.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
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"Unexpected"

5
10/02/2018

Our auto train was cancelled and we had to find a hotel to spend the night. We always try to stay in a Best Western and this one in Woodbridge Va., Potomac Mills, was the best one yet! Very convenient to the Lorton Va. autotrain.

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"Excellent value"

5
01/02/2018

The staff at the front desk was friendly and competent. After an 8 hour drive we were grateful that our 2 roomswere ready and waiting for us. The breakfast offered was one of the best I've experienced in a hotel. The kitchen staff kept it well stocked and clean. The variety offered was great. A definite highlight of our stay here. The rooms were also clean and welcoming. We enjoyed our stay and will return since we now have family in the area. The lobby area is large and comfortable.

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"Good hotel overall!"

4
31/01/2018

After driving for 8 hours, we arrived to this comfortable and clean hotel. The front desk staff were very nice and professional and offered 3 free snacks, which we needed to hold us up until we got some food ;)

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"Great place to stay"

5
08/01/2018

I had a great experience in this hotel. It was easy to get there from the airport and easy check in. The breakfast was super. Actually is one of the best things that this hotel has. The selection for the breakfast includes: bacon or sausage, potatoes, eggs, pancakes, waffles, cereals, yogurts and the list go on. The breakfast is available from 6am to 9am. The location is great, just besides the Potomac Festival and very close to the Potomac Mills Mall. Is around 25-30 mins to DC. Good places nearby to eat. The room was cleaned all the days. Great place to stay with the family. My room had microwave, mini fridge and coffee maker.

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"Best Western on the East Coast"

5
05/01/2018

The front desk, staff, amenities, price and value of the Best Western in Woodbridge Virginia are rivaled by none. This includes some of the more expensive hotels. The lady working at the front desk in the mornings made every morning pleasurable with her smile alone.

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"Nice and clean."

4
04/01/2018

This was our second time staying. Front desk staff is always nice. Room is always clean and neat. There's always more than enough towels, we've never had to ask for extra. Even when we had three of our kids with us on our first stay, there were still plenty of washcloths and towels that were unused. Our first stay we were in a very nice king suite that had everything we needed plus some. This time though, in a double queen room, (room 421) we were very surprised that there was no microwave OR refrigerator in the room, I guess these days those things are just expected to be in a hotel room...especially at a Best Western. It was a little inconvenient not to have a fridge after we were given hot complimentary drinks at check in. Also, it was kind of a bummer that breakfast is now over at 9AM instead of 10AM. We did not know this until we checked in. Only other small thing was to flush the toilet you had to hold the handle down for quite a few seconds, not a big deal at all. It happens!! Thanks for another good stay.

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"Something Extra Special"

5
29/12/2017

I fell in love with this hotel if such a thing can happen to a person. I really love coming to this hotel. I enjoy the friendly employees and the managers are always helpful. I love the layout of the room and the cleanliness of the room. I appreciate the hard work they put into preparing breakfast. If I could live here, I would be at peace. I just think there's something special about this place.

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"Best breakfast at Best Western"

4
28/12/2017

We can always find a well designed room with a comfortable bed after a long drive. The breakfast buffet offers plenty of choices for all tastes. We look forward to eating when we stay here. It's a great location between our home in South Carolina and our family in New York.

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"Very nice hotel"

5
27/12/2017

We have used this hotel on several occasions and it is always clean and the staff is always willing to assist in any way. Breakfast has an excellent selection and assortment of items to chose from , food is always hot. There is coffee, tea and juice available 24 hours a day . We will continue to return to this hotel during our travels.

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"Christmas Eve"

5
26/12/2017

Our Christmas eve at this BW was wonderful. The staff were very friendly the building is very nice and well maintained you can tell the people working there take a lot of pride in their work. Highly recommend this place

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"Nice place "

5
12/12/2017

This is a very nice resort, clean room, comfortable bed, very kind and courteous staff, great location right next door a shopping plaza and plenty of restaurants, very close to I-95, large breakfast room all around great place to stay

Charles S, General Manager at Best Western Potomac Mills, responded to this review
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"Love this hotel"

5
11/12/2017

My daughter and I have been going to Potomac Mills for the last 5 years. We always stay here. The hotel is clean and comfortable and the customer service is outstanding. Couldn't ask for anything more.

"Last-minute necessity, hidden gem"

5
08/12/2017

Eight hours into an eleven-hour drive, we found ourselves in dire need of a hotel room. I asked my boyfriend to find a Best Western along our route (via Google Maps) and, in just minutes, he was able to secure a room with a king-size bed for two adults staying one night. Free wi-fi, clean comfy accommodations, friendly staff, and FREE, HOT BREAKFAST made for a perfect night!

"Family Emergency"

4
08/12/2017

Had to travel to Woodbridge for a family member who had been in a car accident. After making sure family member was okay, went to look for the nearest hotel which was Best Western. Check-in was smooth and after informing attendant that I was traveling with a senior citizen, she transferred my room closer to the elevator so my family member did not have far to walk. Staff was very courteous and friendly and the room was comfortable and clean. My stay was only one night, however I would stay there again and recommend this hotel to other visitors.

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"Exceptionally clean and good hot breakfast"

4
05/12/2017

Room was super clean. Plenty of clean towels and nice pillows. Nice soap dispensers in rooms. Availability of restaurants in the mall across the street and lots of stores in area. In secluded but safe area

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"Best Western Potomac Mills"

5
30/11/2017

Third time staying here and have had no problems at any time or visit. The hotel is about 7 miles past Lorton train station and we feel secure about leaving stuff in our car overnight. Would highly recommend this hotel and in fact 2 other couples whom we recommended this hotel used it and were highly satisfied

"Decent older hotel"

3
22/11/2017

I stayed here for one night with a school field trip, and thought the hotel was OK. It is clearly an older hotel, and the rooms show many signs of wear - many cracked tiles in the bathroom, worn carpets, etc. But, overall the room seemed clean, and the beds were quite comfortable which was a nice surprise. Given the fact that I know the floor was crowded with a bunch of kids, the noise from other rooms was definitely kept to a minimum. Breakfast was a surprise in terms of variety. There were waffles, pancakes, oatmeal (pre-packaged), cereal, donuts, eggs, breakfast burritos, bacon, juice, and coffee (and probably other things that I didn't see. The location is right off 95, and there are some restaurants in the area (Outback and a Japanese place were the closest that I saw, though the hotel is near Potomac Mills Mall). I did use the WiFi briefly, and it was acceptable for basic web traffic (didn't try streaming anything). While I might not return - I would prefer a hotel closer to DC if that is my destination, it certainly wasn't a bad stay.

"Great location, good price, clean"

5
20/11/2017

Have stayed at the hotel several times. Never disappointed. The hotel has some age on it but they have kept it up and made upgrades when/where necessary. Breakfast is very good. Great location, right near the Potomac Mills and dining.

"Excellent place to stay and the breakfast is delicious."

5
20/11/2017

My friends and I attend the Kenneth Copeland Washington, DC Victory Campaign each Veterans' week end yearly and we make sure we book early so that we can stay at our favorite hotel in the Woodbridge, Virginia. It is so convenient to the Hylton Cecil Conference Center--within walking distance; however, we choose to drive to the location. The hotel is clean and is furnished with modern furniture.

"Outstanding"

5
20/11/2017

We loved the welcome letter, call, mints, gift, appearance of everything. Best stay in a long time. Everything was clean. I posted a picture of the room when we arrived on Google maps. We will be sure to use this BW again!

"Great Getaway"

5
15/11/2017

I was Very Pleased with the Location, Comfort of the Room and The Professionalism of The Front Desk, Staff and Housekeeping. The area offers a great selection of places to shop and eat in the area. It's convenient to the I-95 Corridor and only 20 miles from the DC Metro area. Travel time to DC can vary, yet that's not a problem if you not in a hurry to get anywhere.

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"A Pleasant Break"

5
14/11/2017

We always stay at this Best Western when we come yearly for Kenneth Copeland meetings at the Hylton Memorial Chapel. It is a very clean, comfortable and relaxing place to stay as well as convenient to the meetings and places to eat. We park our car and walk wherever we need to go. No fighting the traffic!

"Excellent Facility and Service"

5
13/11/2017

This is an older hotel but I keep coming back year after year. I believe next year will be my 20th year. There have been some upgrades over the years (beds, linens, shower tile, etc.), but the main thing is that everything is SPOTLESS and in working order. Also, the staff is always very friendly and helpful. The breakfast has been expanded over the years and it is a good start for the day. I always look forward to staying here while attending my yearly conference.

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"Good place to stay & Breakfast for a Conference"

5
13/11/2017

Good place to stay versus driving up and down the road between meetings (within an hour 1 way). It's convenient location to attend meeting at the Hylton Memorial Chapel. The breakfast is a real breakfast with hot food, eggs, bacon, sausage, cereals, milk, juice, yogurt and you can fix pancakes and waffles -- it is very feeling to last your through your business day or day events you have planned.

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"1"

5
12/11/2017

very good hotel to stay at. Would recommend to many of my friends to stay at this hotel. Very good internet service. People at hotel are very friendly and very helpful .Very clean and bed was very comfortable to sleep on, Loved my stay and would love to stay at this hotel again.

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"Great location for school trip"

4
05/11/2017

I stayed here with a large group as part of a 5th grade class tour of DC. The staff was very efficient, the rooms were clean and the breakfast was hardy. I liked that the sink was outside of the bathroom as that helped when all 4 of us were getting ready at the same time. There were plenty of tables for breakfast and the selection was good.

"Good hotel in Woodbridge, VA"

5
04/11/2017

The hotel is clean, comfortable and convenient to Washington DC and other areas. Several eateries and bars, stores are within easy walking distance. The metro is near by. Bus system runs frequently. The seasonal outdoor pool is awesome. Breakfast is better than most. (eggs, bacon, sausage, pancakes, waffles, fruit, yogurt etc.

"A nice surprise"

5
01/11/2017

We flew into Dulles airport from Europe, got our car, and started the two plus hour drive back to our home in Richmond. Before long we realized we were very tired. The Best Western Potomac Mills hotel was right off of I 95. It was a pleasant surprise. Our room was clean, very big, and nicely appointed. We really liked the towel "swan" that greeted us on the bed. There was a refrigerator, a microwave, and a pod coffee maker in the room. So convenient. The included breakfast was excellent. On top of all that, the personnel were very friendly, from the breakfast room to the front desk. We'll definitely choose the hotel again.

"The room was beautiful and great breakfast"

3
24/10/2017

The room was clean and very nice. The lighting could of been brighter. Breakfast was great. Went to use the exercise room and it was locked but head desk had a master key. When we got in it was extremely hot. Thanks to a maintenance girl walking by that adjusted it.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

"Will stay again!"

5
23/10/2017

The hotel was clean and the room was very clean. The checkin process was easy. I had a one year old with me, so cleanliness was very important. The staff were very welcoming and friendly. The hotel is about ten minutes away from shopping center.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
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"If you are in a wheelchair find a new hotel"

2
23/10/2017

Not a roll in shower as they told me. It was a shower with a board acting as a ramp. The soap dispenser to high above my head. Glad i bring my own shampoo. But the shower was broken they did want to fix but I did not want maintenence in my room without me there. But I had such a hard time as a person in a wheelchair. I can tell you not ADA friendly. It would be fine for a normal walking person but if you are handicap or has someone who is handicap. Please choose another hotel.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
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"great accomodations"

5
23/10/2017

highly recommend this hotel...location, room, internet, fitness room and breakfast is very good....and pleasant staff! The staff did a great job meeting my request for adjoining rooms, and additional amenities.

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"Good, but nothing special"

4
21/10/2017

My wife and I spent one night at the Best Western Potomac Mills during a recent road trip. We picked this hotel because it was a convenient stopping point and near a Tesla supercharger. The hotel was good, but nothing special, and the only reason I rated it Very Good rather than Average was because the price was very reasonable. We had a large room (business suite). The decor in the room and throughout the hotel looked dated, and the room lighting was pretty dim. I didn't find the king bed very comfortable, but my wife did; the pillows were small. There were two separate and noisy AC units, one under each window; overnight we just ran the one furthest from the bed. The complimentary breakfast was mediocre at best. Many cold items (pastries etc.) were packaged, there was no cream cheese for the bagels (which were small), and the fresh fruit looked tired. Although we would consider staying here again, I would probably look at other options first.

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"Conveniently located-good choice"

4
14/10/2017

Clean, pleasant and welcoming. Very attentive to your needs and requests. Management concerned that you will have a pleasant stay. Only down side was trying to get back and forth in the traffic. Centrally located for where we needed to travel back and forth from and to. The food manager/setup person was always looking for ways to make you feel better and find whatever it was you needed.

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"Perfect Overnight for a weary traveler"

5
13/10/2017

I was so happy to see a Best Western when we saw the sign. We pulled in, were greeted warmly, got a great room, had dinner next door, slept like a baby, had an incredible shower and an exceptional breakfast. No checkout needed and we were on the road again! This was the best. The price was good too!

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"Great Place to Stay"

5
10/10/2017

This is a great location, close to a main highway. My sister and I found restaurants and shopping nearby. The staff was friendly and helpful. Washington DC is only a few miles away. I would highly recommend staying here.

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"Visit to Washington DC"

5
09/10/2017

We stayed at this hotel based on the reviews on Tripadvisor and we were not disappointed. The room was one of the biggest we have experienced which came in handy when we were sorting our luggage for the next stage of our trip. The breakfast provided was the best we have experienced on our travels in the USA, even the coffee was acceptable to my Australian taste. The trip to the center of DC only took 40 minutes (provided there were no accidents holding up traffic). The staff did suggest taking the train. The hotel is located close to the Potomac Mills shopping wall and there are numerous restaurants within close proximity. The only minor criticisms I would have is that the luggage carts were similar to those at the airports and don't cater for people with more than 2 large cases. The other criticism is the cost of the laundry facilities. Despite these minor criticisms we would definitely stay here again.

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"Oh YEAH!"

5
24/09/2017

Wow! This is how you get repeat customers. The hotel is spotless and the staff is very friendly. Our room was clean and comfortable with a mini fridge, microwave and flat screen TV. When we walked in we had a towel in the shape of a swan on the bed. Cute. The Wifi had a strong signal even all the way up on the 8th floor. I was pleased to find that they had dispensers in the shower for shampoo, conditioner and body wash. I hate fighting those tiny bottles at other hotels. Breakfast choices were unbelievable and they opened it at 6am. We booked here because of the price and were willing to drive the 25 minutes to get to the start of the Run with WIFLE half marathon. I love the BW gives us until noon to check out.

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"They didnt care"

2
23/09/2017

The room was already paid for, but when I checked in they asked for an additional $50 per night in advance as a deposit against damage. This was not listed in the policy info about the hotel when I made the on-line reservation. When I tried to talk to them about it they didn't seem to care that this was going to cause a serious issue for me. They had an attitude of if you don't like it, go somewhere else, but the room was prepaid so I didn't have much of a choice.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
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"Crazy Big Breakfast!"

4
14/09/2017

We stayed for three nights and our room was clean, comfortable, quiet, and the rates were quite reasonable. The staff was friendly and helpful. The hotel put out the largest Best Western breakfast we have yet to see, and we stay at a lot of Best Westerns (love their rewards program). The breakfast buffet stretches two walls long with fresh pancakes, waffles, eggs, bacon, potatoes, and many other items. The hotel is older and the carpet on the 8th-floor hall shows a little wear, but overall it is in good condition and our room was nice. My one small negative was the cost of the laundry; $3.50 for a wash and $3.50 for a dry. We recommend this hotel and if we return to that area we will stay there again.

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"very good"

5
14/09/2017

Our hotel stay was wonderful. Our room was excellent and the staff was great. The bed were very comfortable. The housekeeping staff was great also. Breakfast was wonderful. The selections were perfect.

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"Great Value okay service"

4
12/09/2017

The hotel was a great value. The service was just okay. Staff wasn't as friendly as I am use to but the hotel was well priced and provided a good nights sleep. Breakfast was good with a wide variety of both hot and cold options.

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"this place sucks"

1
08/09/2017

I would never stay at this hotel again , the rooms were dem ,there were noisy neighbors, smoke smell in the halls,rude staff.I wouldnt recommend this hotel to my worst enemy. Bathroom had stains on tolet seats.

"Good stay"

4
06/09/2017

Room was clean, had to insert key card 2-3 times before our door would unlock and the last two nights of our stay, the card wouldn't work at all. The front desk quickly reactivated the card though. Only other problem was that the sink was difficult to get to a normal pressure (it was either off or full force most of the time). Other than that, the stay was perfect.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Best Value, Great Room"

5
05/09/2017

Place was cheaper than everything else in this category. Would maybe have chosen a Comfort Inn, or Marriott, but since we were just passing through, didn't want to spend a whole lot of money. Great standard room, nice beds, clean, easy check out, super courteous staff, breakfast way above average for this level of hotel.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Road Trip"

4
30/08/2017

My family and I needed a place to settle for the night after a long drive. I found this place on Trip Advisor the price was great so we stopped. I was very surprised how nice the hotel looked on the exterior. To my surprise! the interior was just as nice. They accommodated my elderly mother with a handicapped accessible room after coming off a long drive which was very good. The rooms were very clean, the breakfasts to my surprise was very good! The beds were comfortable, the linens and towels were clean and not of bad quality, they were actually very nice for a Best Western. The staff at the front desk were very nice. This was our first time staying at a Best Western, I would definitely come again.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Nice place"

5
30/08/2017

Nice place, clean, safe. Great Breakfast, comfortable rooms. Front desk staff very professional and helpful. Pool area is very nice and there was a lifeguard that was very nice to our 6 year old granddaughter.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"another excellent stay"

5
28/08/2017

We have stayed here several times and each time are welcomed warmly and made to feel at home. The rooms are clean, staff is helpful and friendly and breakfast is excellent. While we are in the area we will choose no other hotel.

"Great place to stay!"

5
24/08/2017

This is my second time staying at this hotel within the past 12 months. Love the breakfast and the rooms are clean! The hotel is located in close proximity to the Potomac Mills mall and surrounded by plenty of good dining options.

"Excellent Staff and hotel upkeep was excellent"

5
21/08/2017

Excellent Front Desk Staff, Life Guard and Security Guard. There was an issue with another hotel guest and the Security Guard handled the situation with professionalism. Hotel upkeep was excellent. The pool was wonderful and the life guard was helpful and pleasant.

"Great hotel, great staff"

5
17/08/2017

This hotel provides a quality experience for a chain price. They go above and beyond in service, cleanliness and amenities. The location is great with plenty of restaurants within walking distance. We stay here every time we drive to NJ and back

"Best Value Ever!"

4
14/08/2017

I have never stayed at a property that offered so much for such a low nightly rate. This hotel is an excellent example of an older property that made wise investments to modernize and keeps a quality staff on hand to handle guests. The location is very convenient right off the interstate. 24 hour complementary coffee service includes a machine that makes cappuccino, cafe latte, etc. The breakfast area is busy during the morning rush and the breakfast is good with a variety of hot and cold items. If I did have a complaint it was the cleanliness of this area. Although staff constantly walked around wiping down counters and refilling food items, both mornings there were sticky areas on the floor. It wasn't a deal breaker. Considering the price of the hotel room, a breakfast this good is rare. I called the front desk and asked for someone to fix the clock in my room which modern with usb ports and such but the time was wrong. Even though it was a busy time in the morning for the hotel, someone arrived within 30 minutes. The property is clean. I loved the brightly lit hallways. The outdoor pool is nothing special but at least there was a lifeguard. I haven't stayed at a Best Western in over a decade because in the past I didn't have consistent experiences. This one stay has changed my mind about the brand and I will come back if I'm ever in the area.

"Outstanding stay"

5
14/08/2017

This property met and often exceeded our expectations in every way. The breakfast bar was extensive and maintained very well by an attentive staff. The entire hotel was spotless. Potomac Mills Best Western has a great location. We'll be back often.

"Clean and large room"

5
13/08/2017

We were pleasantly surprised by the cleanliness and size of our room. We had a full sitting area, a microwave, refrigerator, coffee maker and a second sink. Beds were comfortable, though I couldn't find a soft pillow in our selection. I cannot comment on breakfast, because we left both days before it started at 6. Loved all the dining and retail therapy choices within walking distance.

"Always A Pleasant Experience "

5
13/08/2017

We have come back several times to stay. We enjoy the hospitality, cleanliness and hot breakfast. We are rewards members also and enjoy the benefits. Specifically, we are warmly greeted at the front desk and offered some rewards that we can choose from. The rooms are clean and all necessities are well stocked. The prices are reasonable for the service rendered and we always look forward to the variety at breakfast. It helps to sustain us for our trip back. Elizabeth & Niyi

"Best place to stay"

5
10/08/2017

The hotel was a very pleasant surprise from the time I walked into the building. Everything was very clean. The amenities were a nice touch. The breakfast was full, and still being replenished, even though i did not go down until 10 minutes before it was to shut down. It is a really great place for families as it also has a pool.

"Great Place"

5
10/08/2017

We stayed here for 2 nights (Friday and Saturday). We had a king room, which was quiet and very well organized. Clean, cool, comfortable bed. The staff was great, very helpful and nice. The breakfast was the best "continental" breakfast we've ever had. Thanks so much for the great job done by all staff. The hotel was just a mile or so from Potomac Mills outlet mall and the IKEA store. All around a high recommendation.

"Great place to stay."

5
06/08/2017

Good location. Friendly staff. Nice and clean rooms. Close proximity to many shops, businesses and restaurants. Staff is always helpful. Reward member parking is a plus. Easy to get around from this location.

"Leisure"

4
02/08/2017

Staff were friendly. Beds were comfortable. Pillows were not firm, but thick enough to be comfortable. Room we stayed in was by the elevators and we didn't hear it when people were getting on and off. Breakfast was good. Two walls of food. Enough tables to sit down to eat your breakfast, on crowded days. Hotel was also near a lot of restaurants.

"Just for fun"

5
01/08/2017

A little time away from home. Can't afford a real vacation. Thank God for lovely kids who are very appreciative of whatever mom can and has to offer. This was a very interestingly fun trip/vacation which didn't break the bank.

"simlpy wonderful"

4
31/07/2017

my husband and I stopped at the best Western Potomac Mills on our drive between South Carolina and New York. There really is nothing bad I can say about this hotel. The associates at the check-in desk were polite well-dressed and happy to see us. The room was clean comfortable and the breakfast the next morning was outstanding.

"Best bang for your buck"

5
31/07/2017

It may not look the best from the outside, but the service and beds make up for it. If you are a rewards member, you'll get special treatment with special parking, 3 free snacks upon check in and candy in your room. Its the first hotel I check when staying in the area.

"Amazing hotel"

5
31/07/2017

I was wary of doing an "express deal", but I thought why not. Once I found out the hotel was the Best Western Potomac Mills, I looked at the reviews and was a little nervous. After staying here for four days, I will definitely be back. The hotel was amazing and the staff extremely friendly and helpful!

"BEST best western"

5
26/07/2017

Due to my career, I have to travel to different city every day. Best western is always my favorite. However, I have to say this best western is very different compared with my previous experience. In short, it's the BEST best western I have stayed. It provides me with outstanding service and affordable price. I highly recommend this hotel.

"$200 Hold on Credit Card"

2
25/07/2017

Surprised by a $200 hold on credit card for a one night stay. One night cost less than $80 because third party website was used. When we asked the front desk to show us their written policy on holding $200, they could not provide this. Also we asked if this is their policy for all guests. They replied no, that they only do this for those that use third party websites. The holds that we have had in the past for hotel stays were taken off upon check out. This $200 hold should be made clear upon check-in and shared with other websites so the customer can decide if they want to go ahead with staying at this 2.5 star hotel.

"CCC - Customer Friendly, Clean, and Comfortable"

5
24/07/2017

My stay was awesome. I was not expecting this hotel to be this great. It was better than some of the suites that I usually stay in. The customer service was great! They way people treat you is what keeps you coming back. Overall I was very satisfied with everything.

"Good amenities and well-maintained"

5
18/07/2017

Pleasantly surprised by this comfortable Best Western in a 2 night stay. Rooms were spacious and well designed with laminate flooring. Very clean rooms and soft comfortable beds with well-stocked breakfast bar. A tin of mints avaialbe in the rooms were a nice touch. There were obviously large student groups on site, but I didn't hear them at all other than seeing them leave the lobby each morning at 6:30 AM when I came down for a hearty breakfast. Outdoor pool onsite and dedicated free parking.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Courteous front desk and comfortable"

4
15/07/2017

This was a great place to stay and the breakfast was awesome! The rooms were decorated with various characters made from bathroom face and body washclothes!!! The ease of settling into the well groomed rooms and relaxing after such a long drive was much appreciated!

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

"Best Western"

2
12/07/2017

I stayed at this hotel for 5 nights. I didn't like the rooms. I got in close to midnight and the first room I stayed in was very damp. There was no circulation, the carpet was damp and therefore a little smelly. When I tried to sleep my clothes felt damp from the bed. I had to call to have my room changed completely. The second room was also damp but minus the carpet, wood floors made it a little better. 2 days in a row my room did not get cleaned even after I requested for it to be cleaned. Twice in the evening I had to go get clean towels, sheets, toilet tissue and have someone bring me trash bags. The breakfast was ok, the coffee was pretty good. The fitness center was not much at all but I manage to get a run on the treadmill. There was a laundry on site but it was 3.50 for each wash and each dryer. The price was low, 79 - 82 bucks through a trip advisor but not low enough. I hadn't stayed at a BW in about 15 years and now reminded myself why. I doubt I'll ever stay at any BW again if it has to be more than 1 night.

"Comfortable Stay"

4
11/07/2017

The hotel was comfortable and had plenty of amenities including a well stocked breakfast bar. We were half way between airport and Quantico which served us well considering the amount of traffic around DC. There was a mall nearby for plenty of shopping and eating. There is coffee/lattes, and juices available 24/7. Overall it wasn't super fancy but adequate for what we needed

"Great Hotel Next to Many Restaurants"

5
05/07/2017

Great location! Easy exit off 95. The hotel is surrounded by great restaurants. From steak, sushi, Vietnamese noodles, Chinese, to Mexican. All within short walking distance to the hotel. Staff is always courteious and helpful.

"Visiting family with the added joy of this hotel stay"

5
05/07/2017

I thoroughly enjoyed all aspects of my stay at this hotel. The building itself was clean and accented by little details in the room made to make it special. Keurig coffees, Andes mints, and other special treats were available. The staff could not have been more courteous, professional, or friendly. I will definitely stay here again. I am also proud to be a Rewards member.

"Average stay"

3
03/07/2017

rooms okay, breakfast okay, internet very slow, fitness room terrible, noise level between rooms loud. On a very busy stretch of highway which takes a long time to get to major cities. If staying close to the area this is okay but not fantastic.

"Comfortable Night's Sleep"

3
27/06/2017

I thought the hotel was average. I was with a large school group. I did notice that if my roommate or I had not gotten our showers quickly when the coaches arrived back to the hotel we would not have hot water. Other than that everything else was okay. There was a coffee maker in our room and one set of people with us had a coffee maker, refrigerator, and microwave. There is also an iron and ironing board in each room.

"Surprisingly Good"

4
23/06/2017

I stayed here with some friends after an absolutely terrible Airbnb experience where we had to leave and find something for one night. When we arrived parking was easy and the young lady at the front desk was very nice. Check in was fast and easy. The room was clean and comfortable. Surprisingly we had fairly large refrigerator and everyone agreed the beds and pillows were very comfortable. The breakfast included much more than we thought it would. Granted some of it didn't taste that great - but does anyone really expect eggs or sausage at a Best Western to hold up to restaurant quality or home made? A member of our group asked if there were non-dairy options for coffee and they immediately provided almond milk which was a nice and helpful. Overall it was a short stay and we were pleasantly surprised. If you are looking for a decent place to stay when passing through the area I would recommend this hotel.

"Good place to get a good night's sleep"

5
21/06/2017

Good location quiet it is a good place to get a good night's sleep close to the capital area good access to 495. Remarkably quiet for its location. The room was well layed out the only thing I wished ot had would be a small refrigerator.

"Great Place to Stay"

5
21/06/2017

We are frequent Best Western visitors and Potomac Mills is, by far, the best we have ever stayed at. Spacious rooms, quiet, comfortable bed, conveniently located, great room rate, wonderful staff and, although the same free breakfast fare as other Best Westerns, the food here was superior to any other. Very fresh and tasty. Cannot say enough good things about this place.

"Overnight stop"

4
20/06/2017

We were enroite to NC from DE. We left after work and drove through with s goal of making it pat DC. I searched for rooms while hubby drove. BW Definitely offered the the best room, amenities and price. Breakfast buffet was boutiful hot and cold foods and a customizable coffee/espresso machine. It is located relatively close to D.C. If you are going to visit We would definitely stop here again.

"Housekeeping Nightmare"

1
18/06/2017

Stayed here with friends and the maid service surprised us. My roommate had a bracelet that she took off to shower. She put the bracelet between two of the unused towels and forgot about it after her shower. When maid service came that day they took all the towels and later, when she remembered she left the bracelet, we asked at the front desk about her jewelry and the contacted maid service the next day about it. They could not find it. A day later another guest in our party (in a separate room) found the bracelet neatly stowed between two of their "new, unused towels" in their bathroom. It was there exactly as my roommate had left it, wedged between two folded towels. Turns out, the unused towels from our room had been taken and placed in another room (directly, still folded as they were in our room) and put in another room. Gross, I will never stay in a Best Western again. What's worse, the people at the hotel didn't really seem to be worried about it when we reported what happened.

"Terrible experience and terrible staff"

1
04/06/2017

I didn't expect much being that I had to stay at a Best Western. I did one of the secret deals and I will never do that again. The front desk staff were extremely rude and acted like they were doing me a big favor by letting me stay at the hotel for the night, The two working the desk were also talking very rudely about a guest that had just called down and I found that to be very unprofessional and inappropriate. The staff throughout the hotel all looked like they would rather be anywhere else but here. I will never again stay at this hotel or any Best Western for that matter. I didn't at all have high expectations but I expected at least friendly and welcoming staff.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Normally Quality Stay"

4
24/05/2017

I have stayed at this hotel many times, however, this time I was highly disappointed. The room was a mess. Used towels, hairs in the bed, sheets not changed and trash in the trash can Asked the staff if I could get a refund if I decided to cancel my reservation and go elsewhere if they could not get someone to clean the room. It was our two year anniversary and this kind of hampered the mood.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"No WiFi? Are you kidding me?"

2
22/05/2017

Hotel WiFi was ONLY available in the lobby. I reported the problem and the desk clerk provided a phone number, but neither they not their IT staff offered any real solutions, or offered to resolve the problem in any way.

BestWesternHotels, Corporate at Best Western Potomac Mills, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Stay"

5
21/05/2017

Great Hotel. Clean room, pleasant staff and tasty breakfast. I was totally satisfied with my stay. The check in/ check out process was easy-peasy. The staff was smiling and personable. Great overall stay

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Great customer service and price!"

4
06/05/2017

I am always pleased when staying at BW but this one so far the friendliness of the staff went above and beyond. The rooms were cleaned daily, bed comfortable and awesome breakfast. Thanks! I enjoyed my stay

"Good location"

5
02/05/2017

I m staying his place for conviniance and price and service. I will recommend to anyone who is traveling through VA. It right on interstate 95. Their breakfast is great and refreshment is free at 24 hrs.

"NPC MAXMUSCLE 2017"

5
30/04/2017

Excellent hotel!!! Attentive staff, clean facilities, great breakfast and best value!!! I would highly recommend Best Western to all my family and friends. Being in law enforcement and traveling offer for work I will be staying at Best Western Hotels more often!!

"awesome"

5
28/04/2017

Great service, Delicious Breakfast, beautiful room, good amenities, accessible parking, close to the shopping mall, n restaurants. Front desk clerk very pleasant, Aracelys, and the Night auditor (Marcus), very nice n friendly. also Housekeeping staff ALL of them very patience with us.. we were around 300 ladies in a Convention next door. at the Chapel. and last but not least The security Guard, Nikia she is awesome.. God bless them all, Next time I will go with the family. is a great place to be.. staff make you feel like family.

"Good value, great location."

5
21/04/2017

I am a Best Western rewards member so I stay there whenever possible. Not luxurious but clean, comfortable beds, good amenities, friendly staff. This one is in a great location, in the midst of restaurants, movie theaters, and stores. Only thing in this location and others I have stayed in: in-room wifi very bad.

Charles S, General Manager at Best Western Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Family vacation"

3
20/04/2017

Very disappointed that the internet did not work at all. Rooms could be updated and cleaner. Overall stay was ok, as we only stayed overnight. Breakfast was good, pleased all the members of my family. The check in was easy and the front desk staff was nice.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"A plus"

4
16/04/2017

We arrived to find a clean hotel with a very helpful check-in staff breakfast was awesome had a wide variety of high-quality foods that were very tasty rooms were clean and spacious showers were high pressure and we experienced no troubles or issues during our check-in or check-out overall very positive stay check-in staff also helped us to make accommodations for a conjoining room due to us having small children

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Another good stay at Best Western"

5
15/04/2017

Another good stay, excellent location for visiting our family. The breakfast buffet is starting to put weight on me. Not their fault for so many choices--my bad for no will power. The stay has all ways been friendly, just a good hotel to stay at.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"worse stay in a hotel ever"

1
11/04/2017

toilet ran all night , ac unit rattled all night, was woken up at 230 am by unruly guests in the next room We asked for a discount , but was not given anything I will not stay at a Best Western again.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Great I really enjoyed this Hotel it's like my home away from home I stay here frequently with my fiancé"

4
10/04/2017

The stuff is amazing very welcoming They make your stay more comfortable and a very helpful if there are any questions. They make sure everything is upkeep very well Great I really enjoyed this Hotel it's like my home away from home I stay here frequently with my fiancé .

"Great hotel"

5
07/04/2017

Hotel was easy to find. Staff was very nice and accommodating. Breakfast was more than I expected. The rooms were fine, and we enjoyed our stay. The hotel was convenient to the concert venue we were attending and very close to shopping and restaurants.

"Great hotel!"

5
07/04/2017

Having stayed here for the second time ( 1st time - April 2016) and now, I felt that I needed to post a review and I rarely post reviews . It's a great hotel! And I have an experience with hotels , taking frequent road trips from New York to Florida. The staff is very nice, accommodating and friendly. The room is spacious and clean. The queen size bed is very big and comfortable. The free breakfast is really good with many selections offered. It is the best breakfast we've had in different hotels that offer free breakfast , even other Best Western hotels. The dining room is very spacious as well which is great and rare. You can't beat the price! Will definitely stay again and recommend to others!

"Great Location in Woodbridge"

4
07/04/2017

Staff are very friendly! Lots of variety for breakfast, eggs, sausage, fruit, bread, coffee, juice, waffles, pancakes, etc... Clean comfortable rooms. Room could use a bit of updating, but was clean enough. Close to the Potomac Mall for great shopping. Close to lots of restaurants and conveniences. Fridge and Microwave in the room. Would stay here again if I was in the area.

"This hotel is superior in every way."

5
21/11/2016

My wife and I have stayed at the hotel many times and we like it very much. We have relatives in the area and come here a few times a year to visit them. Best Western Potomac Mille in Woodbridge, VA is where we always stay. It has never disappointed us. Service is great, rooms are clean and comfortable. The internet works great and breakfast is delicious with plenty of variety.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Great Stay!"

5
19/11/2016

Everything from the comfort of the room, to the politeness of all the staff and lastly the great breakfast . It was ideal. I was able to get a good night's sleep in a clean comfortable bed to begin a journey the next day. I have stayed numerous times at this hotel and always found it a great experience.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Right across from the Hylton Memorial Chapel"

4
18/11/2016

I was on the ninth floor (the top floor). It was a wonderful room with a great view. I was the end room on the floor with 2 windows. The room was large with a desk that was in a separate area from the bed. The bed was very comfortable, and the staff was super friendly. I will stay here again next year. I stayed here to go the Washington DC Victory Campaign. The location was perfect. However there isn't a great variety of eating establishments within walking distance, so you may have to drive to get something to eat, and while they aren't too far, Woodbridge traffic is horrendous. But this isn't the fault of the hotel, and like I said I will be staying here next year.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Gb mom."

4
11/11/2016

This was the third time we had stayed at this older hotel. Good 2 night stay, only complaint was when we returned to our room at 3 the maid was still cleaning it and we had to wait 30 mins. Average buffet breakfast with plenty of choices. Good place to stay for Ikea and shopping.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"mid trip overnight"

1
03/11/2016

Should have done more research. Front Desk lacked basic knowledge, let alone ability to treat people as "guests". Absolutely NO customer service, or compassion for travelers. Will definitely put this on the "never again" list.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Perfect for Student Groups"

4
28/10/2016

This hotel was perfect for our student group trip to Washington DC. The people who worked here did their best to accommodate us but also understood that we had 48 6/7/8th graders with us and they tended to be loud. They worked with us and we were very pleased!

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Best Western"

4
26/10/2016

Enjoyed the Breakfast....Room was nice with a really comfy bed. interior of the hotel was nice...Service was exceptional. the staff were professional and polite. would recommend Best Western to anyone. Overall experience and stay was awesome.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Don't Bother"

2
11/10/2016

We booked this as most times Best Western is decent. Upon check in, the man at the front desk at night had an air of arrogance. The room had two queen beds which were soft, the sink was not in the bathroom (which was extremely small), the toilet seat was broken, the a/c was marginal at best, and the day we ate breakfast there had some funny kind of egg and no bacon. We were booked there for 3 nights, and 2 of those nights, we had to go back to the front desk to have the room keys recoded as they quit working. We were on the 2nd floor and house keeping did not even get to the room till after 2 p.m. No movie channels on the TV. All in all, I would pay more and stay somewhere else rather than subject myself or my family to staying here again. Entry and exit from the parking lot is lousy.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Feel Pampered "

5
08/10/2016

We got this hotel by chance when all other properties in the area were sold out. Comfortable Double Queen room. The location is convenient to the famous Potomac Mall. The breakfast is hot fresh and free. You will get free on site parking and also Free wifi. You will even get to use the signature Best Western bath robes.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Average Hotel"

3
03/10/2016

This is a very basic hotel. Old building. It needs renovation. Ok value for the money if you have to stay in the area, but nothing great. Bed was uncomfortable, air conditioner was loud and didn't work well, breakfast was average. Wouldn't stay here again.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Fun"

3
27/09/2016

#Not bad to stay for couple of days #Awesome breakfast???? #Front desk people could be much better #Quite and nice area #Some annoying when you have another guest with partition door , didn't feel full privacy....need more isolation. #Good time for check out -12 noon- #Clean place ??

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Front desk Guru Jamaal"

5
14/09/2016

We have stayed at this Best Western twice now. We returned because we were sooooo happy with the stay the first time. The front desk check in guy, Jamaal treated us like gold. Great customer service skills. The internet in our room was not working. It worked fine on our devices in the lobby, but would not connect in the room. When I asked at the desk to the other gentleman there, he kept saying I was doing it wrong. Funny I could do it in the lobby no problem. He was just rude and abrupt.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Water has to run long time before it gets hot"

4
11/09/2016

You need to wait at least 10 minutes for hot water - for any sink or shower. Otherwise our stay was great. Quiet clean room with comfortable bread and nice breakfast offerings. Have stayed here before and will stay here again

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Third time still a charm"

5
05/09/2016

Third time we have stayed at this hotel and not disappointed. Clean rooms, great rates and very friendly staff. Oh and free awesome breakfast buffet in the morning. If you want to stop and shop on your way down 95 this is the hotel to chose, right next to Potomac Mills outlets.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Nice weekend stay"

5
04/09/2016

I recently stayed here with my son from North Carolina for the weekend. The hotel was very nice and clean, free breakfast was great with lots of choices. Didn't spend a lot of time at the hotel, but, what time we did stay there, was comfortable.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Family Reunion"

5
30/08/2016

Of all the Best Westerns I have stayed, this hotel is far most the absolute best. I requested to be near the elevator and a microwave and refrigerator. My room was closest to the elevator and to the breakfast area. I would stay there again if I'm in the area again.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Average at Best"

2
29/08/2016

This hotel was average. The room was fine. Didn't particularly care for the sink and mirror not being in the bathroom. The hotel does offer breakfast in the morning, but it was bland. If you book through another site other than Best Western, you are charged $200 for incidentals. That is ridiculous and crazy. You are to receive it back in 2-3 business days. The one big perk is that the hotel is near major shopping and restaurants.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Large hotel"

4
29/08/2016

Have stayed at this hotel for several years during our annual business trip to the Woodbridge, Virginia area. The hotel is well maintained and convenient to I 95. There is considerable shopping in the area and we like that there are numerous restaurants close to the hotel. It is not unusual for the hotel to have busloads of visitors staying there, such as student groups, youth travel sports teams, and other out of town groups. To accommodate the large groups, the breakfast area has been expanded and is huge. The rooms are kept up nicely, front desk personnel are nice and helpful, and there is a security guard at night. We plan to stay there on our next trip to the area.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"FUN SPOT"

5
25/08/2016

MY DAUGHTER AND I HAD A WONDERFUL TIME ON OUR STAY ,WALKED ACROSS STREET CAUGHT BUS TO TRAIN for daytrip went to WASHINGTON DC,you can also visit NY,NJ very easy don't wait to long to ENJOY LIFE GOD BLESS,very close to huge malls ,shopping,dinning what ever you need is close by.

Charles S, Front Office Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"nice"

5
16/08/2016

the room the food the staff was all great!!!!the complimentary breakfast was ample daily. the staff was very friendly. Our room was very comfortable, a little small for all four of us but comfy. Id definitely stay here again.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"overall"

3
15/08/2016

It was a very peaceful and quiet vacation that I had and your hotel staff was ok in everything that they provided for me. I would recommed this hotel to all my friends that stay in the woodbridge area

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Closet Bathroom and Musty room smell !"

2
11/08/2016

No A/c on in room when we arrived, the musty smell bad. The management must know because their was a large deodorizer under the dresser. You had to either straddle the toilet or stand in the tub to close the bathroom door. Very disappointed for the price. Even after turning on the A/C the smell remained and the linens retained that smell. I wish I had taken a picture of this bathroom, so wrong for a BW Hotel.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Great value"

5
09/08/2016

Room and grounds are always clean and well maintained. Staff has always been courteous and helpful over the span of several visits. Plenty of parking space, a large swimming pool and free breakfast are nice perks. Five stars at a two star price.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"$200 charged Fee over price on Trip Advisor"

1
07/08/2016

On Thursday August 4th we left Richmond Virginia headed for Pennsylvania. We looked on Trip advisor for a place a few hours north of us to break up the trip. We got a $99 price for 2 queen beds. We arrived at 10pm and when I went to check in I was told there was an Extra $200 fee to be charged and it would be put back after we checked out if we had not smoked or stolen things! I have stayed at Best Western Hotels in many states and never had an extra fee added. We had already paid. So we took the fee. As of 3 days later, it is still there!

"BED BUGS"

1
05/08/2016

Checked in 8/3 into room 516. The room had bed bugs. My mother, a senior citizen, saw them and video tapes and photographed one of the larger ones. My husband and I put 2 in a ziplock bag but were told the desk clerk couldn't help because it was booked through a third party--hotels.com.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for your allegationss. We have the most stringent beg bug policy and procedures in the industry. We have many processes and procedures in place to prevent the migration of bed bugs in our hotel. Our pest management company will closely look into your allegations At your service!!.

"Great hotel "

5
24/07/2016

Great place to stay, super clean rooms, Pleasant service from the staff, close to restaurants, shopping. I would totally recommend this place to anybody. The pool area is great,they even provide clean towels in the pool area.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Great stay!"

5
19/07/2016

Stayed there 3 nights.The reason we picked this hotel is that it was away from Washington and it's surrounding areas which are very congested and pricey. The hotel was very busy and fully booked due to a convention but they were still able to service everyone. Our room had a problem light and I called the desk and the handyman was there in 15 mins and fixed the problem! The room was clean and the beds were very comfortable.The breakfast served many options to please every taste.I would stay here again.

"Great location to mall and restaurants "

4
03/07/2016

My family & I stayed at this hotel for 3 nights. It was nice to receive a call up to our room to make sure everything was ok. Our room was fine, beds and pillows were comfortable. Thank you for having enough plugs and USB chargers in the room! Pool was clean - enough towels and plenty of seating. Breakfast was wonderful! We will be back!

"convenient stay"

5
26/06/2016

We found this hotel clean and efficient. A tour bus load of teenagers came in for 1 night, but were well behaved. Lots to do since we were at a very large mall. The breakfast buffet was kept full by a busy staff.

"close to dc"

3
25/06/2016

it is 25min from dc, basic beds, bathroom. breakfast is good. internet is free/fast. staff is helpful. parking is free, there are few restaurants next to the hotel. there is no fridge in the room, iron board provided upon request.

"Nice stay"

4
18/06/2016

This hotel is big and this is a good thing and a bad thing. This visit had tour buses with hundreds of children from Florida on them. They handled the load and provided us with clean rooms. The television was a flat screen. I love how they had the soap and shampoo dispenser in the shower. There is an iron and ironing board and the room came with a Keureg coffee maker.

"A Plesant Surprise"

4
16/06/2016

I needed a hotel room for a one night stay on a Wednesday night. The area was booked solid so I reluctantly made a reservation at this hotel. What a great choice! When I arrived the outside and lobby was neat, clean and I felt nicely appointed. The registration desk was very busy and the clerk Samone was working along. She did an excellent job of remaining calm, polite and gave each customer the attention they deserved. My room was ready when I got there. It was clean, spacious and nicely appointed. I think because I was recognized as a returning customer, I had a nice bag of snacks and water waiting for me and a jar of Andes Chocolate. While going through the lobby later in the evening I met another employee, Mr. Charles who was equally as polite and engaging. The breakfast was average which is why I gave it four instead of a five but I can't deny they had something for everyone. I would no doubt stay there again and recommend it to family, friends and colleagues.

"near washington dc"

5
12/06/2016

very nice place shopping mall across the street,,plent place to eat,,very nice area,,and quiet,,small pool but still ok,,nice are to walk around ,,if coming out of washington dc or going in stuck in traffic,,get off and stay leave at better time,,close to i-95 and rout 301

"Good Value"

3
03/06/2016

On Saturday I decided to make a run to Ikea because I needed to purchase some things for my business.We decided to spend the night. I was suprised to get a room at such a great rate on a holiday week-end. It was a very nice room. The bed was a little firm for my liking, but shower felt amazing.

"Weekend Getaway"

3
02/06/2016

Average hotel. Would not recommend for business. Wi-Fi not up to par. Had to contact front desk each morning. Coffee in breakfast room was instant and terrible. Did not stay for breakfast. Dunkin Donuts locations abound. Shower rod in bathroom was not installed properly. This caused an accumulation of water on the floor each time. There is an exercise room and outdoor pool, neither of which we used. All in all, the hotel was adequate and we would probably stay there again. Great location. Close to shopping and restaurants. Quiet street off the main road.

"Sad excuse for a hotel."

1
28/05/2016

Checked in late to hotel about 9pm with my husband and 2 children. We found the AC in the room was broken. The AC was broken on a 90 degree day on Memorial Weekend. Spoke to general manager, Melanie Kim, who was rude and unhelpful. Stated she had no other rooms, no fan, and was unwilling to lower the room rate. She suggested that we check out at 10pm at night and find another hotel. There were no other local hotels as a result of the holiday weekend. After relaying that we really had no other options. She still could not offer any other solution except to sleep in the car. She refused to contact the gwneral manager or regional manager. So we are stuck three hours away from home in a hotel room with 2 children! Piss poor excuse for a hotel and crappy customer service to say the least.

"Just ok"

3
22/05/2016

The hotel is just ok. The room was clean, and the staff was nice. However, our first night was at best interesting. We were awakened by screaming in the hallway, some type of domestic dispute. Security was called, but it must have went on for about an hour. The walls are paper thin, do we could hear everything. My child had to listen to this disgusting language. I called the front desk, and was told security was working on getting control of the situation. I chose a relatively cheap hotel, but the next trip, I'll spend a bit more, and stay in a different area.

"Thorough with Groups!"

5
16/05/2016

I hate to tell everyone how great Best Western Potomac Mills is when scheduling groups, because I don't want anyone to take my dates. I have brought my school to the DC area for 24 years. Never have I worked with a hotel that is as thorough as these folks. I especially appreciate Charles and Melanie's efforts.

"Excellent Hotel"

5
16/05/2016

I was pleasantly pleased with the quality of the the hotel service & staff...I received a jar full of chocolates at check-in...towels were in the shape of a swan when I entered the room...nice welcoming touch after a long day of travel....the beds & pillows were amazingly comfortable...Wide variety of food offered at breakfast!! Highly recommended!!

"Never Again!"

2
16/05/2016

The hotel was not real clean. Found dried up blood on shower curtain. Never a comforting feeling when you pull up and see police officers at the sight.There were signs all around stating "not responsible for theft"

"Pros and Cons"

3
09/05/2016

My first room was good and so was the floor it was on. When I had to move because there was no fridge for my medicine the 7th floor seemed gloomy, smelled musty and bad and the fridge looked like someone had beaten it up. Also, the sink is outside the bathroom which is a little inconvenient. Finally, I had trouble with the internet (connecting & using it). I had to call customer service to get on. Pros: the best was extremely comfortable, there were plenty of pillows, the tv worked well and there was plenty of light.

"very good experiance"

5
02/05/2016

very good experiancevery good experiance very good experiancevery good experiance very good experiancevery govery good experianceod experiancevery good experiancevery good experiance very good experiancevery good experiance very good experiancevery good experiance very good experiance very good experiance very good experiance

"Usual Stop"

4
02/05/2016

This is the place we stop every year as we return from our spring vacation in Savannah. Excellent value and close to a steak house. Do not want to drive again to eat at the end of a long day of driving,

"Best Western"

5
28/04/2016

I liked it especially because it was very clean! That is always my main concern when we travel. The hallways were also very clean and the kitchen was sanitary and kept clean. The workers are very helpful.

"Great stay"

5
26/04/2016

We were a family group reserving 3 separate rooms. Our stay was very enjoyable due to the friendly staff, super breakfast buffet, large lobby area for gathering, great location and clean rooms. The candy jar gift was also much appreciated. Thank you for enhancing our stay in the area.

"Need upgrades"

3
25/04/2016

Please understand my rating isn't based on the customer service. Customer service would get 4 stars. It's the accommodations. The decor style is outdated, the beds are horrible to sleep on, don't have back issues,?? and the amenities that are offered are horrible. Yes it was only a short stay but I've been in other Best Westerns and they were so much better. I was disappointed.

"It's all about the breakfast and the comfy beds"

4
17/04/2016

OK, so this hotel has not renovated their rooms but they were clean and the beds were comfy. The staff was friendly and best of all, the breakfast had tons of choices and a very large room to enjoy it in.

"Potomac mills Best Western"

5
17/04/2016

I have stayed at this hotel many times and find it an excellent location to visit historic Virginia and DC its easy on and off of I 95 the staff is always friendly and helpful the breakfast has some thing for everyone .

"The Worst Expierence Of Our Lives...Beware Stay Away From This Hotel"

1
15/04/2016

My husband and I traveled 5 days to Virginia with a Church group. We got in a day early and decided to stay one night at this Horrible hotel as our reservation at Country Inns & Suites was for the following day. 7 busses filled with kids checked in and happened to be on the same floor as us running up and down the halls, slamming doors screaming, playing on the elevator which was right outside our door, playing with the ice machine. My husband asked politely the first two times to please be quiet then the third time around 9pm. it got to the point where we were about ready to pack up and leave. It got quiet then prank phone calls started. The hotel staff would not take care of this situation at all. STAY AWAY FROM THIS HOTEL.

"Nice place to stay"

5
13/04/2016

We have friends in the area and this was about 5 minutes from their house. It is also close to all the Potomac Mills shopping. The room was clean and the furnishings were nice. The staff was friendly and the lady running the breakfast bar area was great. There were 9 tour buses full of teens on a school trip so there was plenty of talking and doors closing all night long. So, ask when making your reservations if a group is booked during your stay. We have learned that next time this will be our first question.

"Staying overnight for a running event"

5
04/04/2016

spotless rooms, well appointed, well lit, no smoking stench, linens and towels were very abundant. shower was great- forceful with ample hot water (we know that isn't always the case in many hotels), and fabulous front desk staff. I really appreciated the call reminder the day before we arrived too!

"Good Place to Stay"

4
02/04/2016

Last year we had a bad experience at BW - Nags head, NC. I was little hesitant this time but it was a nice stay with my family. We went to DC and way back stayed here since it was close to Potomac Mills Mall. Room is clean, good bed and nice pillows. My only complain was bath room. Its' very small w/o any exhaust fan. Even you put the high volume on TV, still you can hear the sound when someone inside the bath room. Staffs are very welcoming and morning breakfast was nice with many verities.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Nice to be back!"

4
30/03/2016

Last year we stayed here on our way to Florida, and this year we stayed on our way home. The place is very clean, and our room was very big. The staff are very nice, and all in all I would say this is one of the nicer Best Westerns. We recommend this spot to all our other Snowbird friends.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Outstanding"

5
26/03/2016

On a road trip from NY to Florida stopped here on the way back. Very clean and spacious room. Friendly staff to welcome you. Great selection for breakfast to get you started. The fitness center equipped with all you need not to skip a workout. Planning on a return stay for a shopping weekend.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Back Again!!"

4
04/03/2016

This is the 5th time we've stayed at Best Western Potomac Mills. It is consistent in quality, service and amenities. Staff are always welcoming and pleasant and, breakfast from 6:00 to 10:00 am is great with good variety to choose from.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Great Place to Stay"

5
02/03/2016

My wife and I were going to take the Autotrain to Florida and due to possible weather conditions decided to spend the night in the immediate area. Based upon previous stays at Best Westerns we selected this location and was not disappointed. The hotel is clean, quiet and within 7 miles from the Autotrain. Additionally, they provide an excellent breakfast free of charge. I would return in the future.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"KEEP COMING BACK"

5
01/03/2016

We have reason to be in this area one a year and do not even consider another hotel. This Best Western exceeds all expectations of courtesies extended to us The rooms are comfortable and clean The shower is first rate. The breakfast has everything one could ask for

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Loved it!"

5
22/02/2016

I stayed here for 2 days on a weekend birthday trip and I must say the hotel was AWESOME! the room was big, everything was up to date and clean. And the free breakfast was really nice with lots of choices. We will definitely be staying here again. :)

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Great Experience"

5
22/02/2016

I stayed at this location for a dance competition. It convenient, the staff was super nice and helpful, and the rooms were great sizes. I will definitely think about staying at a Best Western again. The free breakfast was so good. The best coffee ever!!!! We loved our experience at Best Western! The breakfast was so good :)

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Nice"

4
22/02/2016

I like the hotel, very clean and close to the mall. We enjoy our stay and we will go back in the near future. The room was clean. Front desk attendant was nice, although I had to wait a few minutes to be acknowledge because she was on the phone.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Frequently stay here"

4
17/02/2016

I've stayed here 5 times this year, for a total of 9 nights (so far). Perfectly adequate hotel with a good, hot buffet breakfast included. The staff are always pleasant and friendly, and the beds are very comfortable. Wifi is free and reliable. The hotel does not have a bar or restaurant but is on the outskirts of Potomac Mills shopping area with many major chains (Outback, Bahama Breeze) and some stand alone restaurants. There are food places within walking distances, and some are a short drive. The fitness center equipment is adequate but could do with an upgrade.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Overnite Stay"

3
04/02/2016

The hotel was located w/in 45 minutes from home and just around the corner from venue where I attended an event. There were a number of eateries and a major shopping outlet in the area. I considered this a plus.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Stay away, very unfriendly staff"

1
28/01/2016

Stayed at this hotel two nights, in two different dates. On first date, they cancelled my room, stating that I was arriving late. The website where I made the reservation states that the room is guaranteed for late arrival. The receptionist did nothing to correct the situation or help in any way. He was the perfect "poker face" individual you could ever see. Had to get numerous phone calls with the manager to have my money refunded. Second time other receptionist was asking to pay a holding fee of $200 for incidentals, despite the fact that I am a Best Western reward program member. The money are retained within minutes from your bank account - but are refunded in 2-3 business days. I am in a third day of leaving the hotel and my holding amount hasn't been refunded. I was giving no receipt for my stay and had hard time to sit with the receptionist to check my best rewards member visit, not to mention that the small gifts that should receive were not handed. The room towels are very old and worn-out and pillows are very small and cheap.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"First stay at Best Western"

4
23/01/2016

The staff was GREAT and friendly. The room was clean. Attention was payed to remote cleaning and toilets. No bed spreads but the beds were comfortable. The breakfast had a variety of choices but the meat was of low quality. best thing was the waffles.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Hotel Professionalism "

2
21/01/2016

The entire floor smelled like .smoke and Marijuana. The General Manager George is very irate and assaulted a female guest when we were.checking out. The female had to call the police due to the manager putting his hands on her. He was very disrepectful towards guest and that female. He is an awful representation of the hotel and it's management team

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
I highly recommend you either correct your posting to make it factual of the event that transpires with the hotel or be prepared for a defamation suit.

"Great hotel, great location, reasonably priced"

5
19/01/2016

The staff were all very professional and caring. The hotel was clean, modern, spacious and there were numerous dining options nearby. There was a good variety, on the breakfast buffet and they had a great coffee selection. My only recommendation would be replacing the sausage, with a more appetizing brand and actually making the eggs look scrambled. The grandkids loved the waffles and pancakes, with strawberries and I was happy with yogurt, fruit and oatmeal.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Jorge"

5
16/01/2016

This is one of my favorite hotels in Woodbridge is affordable, clean and the breakfast buffet was very good and very well organized ….Parking is good with many free spaces, but is a little bit dark and need some improvement.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Wonderful Stay, Great Staff"

4
15/01/2016

We were greeted by friendly and helpful staff and promptly checked in with the gift of a candy treat. After settling into our room staff called to make sure the accommodations were okay and that we had everything that we needed. When I had trouble with the wifi and the front desk staff was unable to help I was promptly given the number to tech support and who politely reset the router and had everything back in order within 5 minutes even though it was 2:00 am that I was calling. The room was clean and well stocked with complementary snacks, tea and coffee with a Keurig. We requested a microwave and mini-fridge both of which worked as expected. Room also had an iPhone dock, usb charging ports and easy access power outlets on the bedside table, as well as usb charging ports and power outlets on the room desk. The room had a multitude of towels (some of which were arranged is lovely animal shapes on one bed) and two bath robes. The bathroom was a smaller one but it was exceedingly clean, water was hot and water pressure seemed quite adequate. The body wash and shampoo in the shower was well stocked and the sink area was stocked with a beauty bar, make-up remover and mouth wash. My bed was a tad soft but pillowcases, sheets, blanket and comforter were clean, soft and warm and we slept quite well. We each had three standard pillows on our beds. Room temperature was very good even though it was 14 degrees outside. Breakfast area was well stocked and clean and the food was good. Check out was a breeze. Parking lot was clean and well lit. Halls clean, carpets beautifully spotless and decorated with live plants. The building was a little older but so well kept it was almost negligible. The only place I found to be slightly dirty/dusty was the corner in one of the elevators.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Very Pleasantly Suprised"

5
14/01/2016

Booked this room for two days. Hotel was extremely clean, staff was friendly and courteous. Breakfast buffet was impressive. Room was well decorated, clean & enjoyed the towel swan left on the bed. Excellent value if you come for the weekend to shop at the mall.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Lie"

3
13/01/2016

The only do not like about this time the staff reception lie to me about my suggestion, because i ask for one single room and she giving to me her choose, if i am not to tired i left immediately but i can not continue driven, and back to ask why she giving to me this room and she say to me this is the standard room, i stay in the hotel all the time and this is not the true. if you want to continue have more customer need to giving to the customer what she ask not what the staff want it.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

"Exceeded our expectations."

5
02/01/2016

Good value for the rate we paid. Great location, Great breakfast. Friendly staff. Very clean room and even had a swan towel creation! No pool or refrigerator but we were fine with this since we were only staying one night.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Lydspot, Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

"Good value"

5
31/12/2015

Good location between South Carolina and New York. Always a large comfortable room with a full hot breakfast. We especially enjoy the pancake maker. The dining area is large enough for groups with small tables that accommodate singles and couples.The express check out is a great feature, no lines at the desk. just pack and go.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear David W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and we value your comments. Happy New Year! At your service!!

"Excellent Experience on 1st Stay at a Best Western"

5
30/12/2015

We were looking to find a hotel south of DC on our trip to South Carolina from Vermont on Christmas Day. This location was very convenient and we were pleasantly surprised at how nice the hotel was. An added plus was probably one of the best restaurant areas we have experienced at hotels that include a breakfast. Thanks for a very relaxing experience after a very long drive.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear cmbvt, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feedback, Happy New Year!! At your service!!

"Business Travel"

4
17/12/2015

Very nice hotel at a very reasonable price. Rooms are okay but could use updating. Staff were exceptionally helpful and courteous. the breakfast was excellent with many choices and good quality food. Parking was plentiful and access to I-95 was also good.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Arnold B, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and your patronage. At your service!!

"Very pleased!"

5
15/12/2015

Since I got a special rate I was a little concerned about the quality of the hotel. We were very pleasantly surprised. Nice room with comfortable beds. We were going to a funeral celebration and were allowed to check in early. Breakfast was definitely better than the average. Would stay again when in DC area.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear travelbell, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear our supper value we offer in the market is not a reflection on our first class accommodations we provide. Happy New Year!! At your service!!

"Clean, well provisioned for the cost, comfortable"

4
14/12/2015

we live nearby and stayed here once when we just needed a night away from our doggies! it was clean, very comfortable, had nice toiletries and good quality linens. very friendly and professional staff. a good value.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Richard P, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am glad your stay with us was pleasant and we hope to see you again soon. Happy New Year! At your service!!

"Great place to stay!"

5
07/12/2015

I found nothing to complain about at this hotel. Great rooms and great breakfast bar. Excellent! The location was fabulous as well if you wish to do any shopping or find a great place to eat. I was pleasantly surprised at how nice this hotel was based on the low price I paid.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear L9218PLmaryth, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate you noticing our efforts to lead the industry in customer care. At your service!!

"Excellent Value"

5
07/12/2015

One of the best values that I have experienced in many years. I stayed for three nights while in town for a training seminar. The level of my overall experience far exceeded my expectations relative to the price. Aside from a clean room that functions well the breakfast bar is the second most valued feature in a hotel of this type. The breakfast bar again exceeded my expectations in terms of offerings. Many hotels offer only a continental breakfast but this hotel offered a hot bar as well. I expect to return to this area for future training classes and will not hesitate to book a room at this hotel.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Edwin C, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and your feedback as we continue to strive to lead the industry in customer care. At your service!!

"Best Western Potomac Mills"

5
04/12/2015

We took a road trip from SW Florida to NYC and stopped at different hotels/motels along the way. This Best Western Potomac Mills in Woodbridge, VA was by far the best place we stayed. The location felt safe and there were many restaurants in the area. The woman at the front desk was very professional and personable. Our room was spacious and clean. The breakfast was amazing.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Brian S, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business. At your service!!

"Patron"

1
29/11/2015

We stayed for the convenience of shopping. We had an adjacent room access door. The clients in that room were continuously trying to gain access to our room. It was just me and my granddaughter. I complained to staff with no results and also those people had relations all night. So loud we first thought the female was being abused. A terrible example to set for a teenager!!!! With no assistance from staff at all!!!

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Sandy S, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance your experience was not a positive one, However, I trust that you will not judge the Best Western Potomac Mills to harshly for the behavior of your fellow guests. At your service!!

"Great Hotel!!"

5
24/11/2015

Love this Hotel, Love the Staff!! You cannot go wrong staying here. Convenient to Potomac Mills Outlet Mall and various eating establishments (within walking distance, if you would like some exercise) - Highly Recommended!!

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Dorothy T, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and again thank you for entrusting us with care. At your service!!

"A very nice place to stay"

5
23/11/2015

The purpose of our stay was to visit with family in the area. We very much enjoyed our accommodations at Best Western Potomac Mills, Woodbridge, VA. When we return for a family visit we will definitely stay at this same hotel. The location is very convenient for our purposes and the hotel is very nice, clean and comfortable. Service is excellent and the staff are so warm and welcoming.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear 722LLOYD_P722, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business. At your service!!

"No Communication"

2
22/11/2015

Booked for 4 days. At 12:20 am on Monday the door was opened. I was scared and startled. A man said he was security checking empty rooms. This despite the Do Not Disturb on the door. I reported it to Nadia at that desk and was told it was a mistake but it was really a security person. Needless to say I didn't get much sleep that night. Next morning when I asked Ms. Kim at the desk about it she said she didn't know anything about it. There should have been reported to the day manager the next day. Then when I looked at my emailed bill on Tuesday it belonged to someone else. (W. Bell of room 608 would love to know that I have his address and other information.) When I showed it to the desk clerk, Harold, he apologized and assured me that my bill wouldn't have gone to anyone else. Gee, I wonder why I don't believe that. I also received a call on Sunday on my message machine for Mr. Baumgardner. who was no longer a guest Paula at the front desk apologized for that error.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Carol J, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live up to our commitment to lead the industry in customer care. We will strive to get better. Have a nice day!! At your service!!

"Best Western Potomac Mills"

5
18/11/2015

We have stayed at this Best Western hotel 5 of the 6 years we have come to Woodbridge for the DC Victory Campaign held at the Hylton Memorial Chapel by Kenneth and Gloria Copeland. We have never been disappointed. The staff is professional and diligent. The rooms are clean and comfortable. The location is excellent with easy access to Potomac Mills and other shopping, regional attractions, restaurants and I-95.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Bradley W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your loyalty to our hotel and thank you continuing to entrust us with your care. At your service!!

"Convienent"

4
16/11/2015

It was one of the closest places to our conference. The breakfast was decent. The Wi-Fi was terrible. There was plenty of restaurants near the hotel. It was in a very business like part of Woodbridge, Virginia.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear John W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am sorry the WIFI did not perform as it should. We will have our vendor take a look at the system. We appreciate your feedback as we strived to lead the industry in customer care. At your service!!

"Treated like Gold"

5
26/10/2015

The staff that greeted us upon our arrival was super efficient and professional. The breakfast selections were vast and the space was lovely. We were upgraded to a nicer room at no additional charge. We have family that lives nearby and we will definitely stay here again!

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Debra N, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate you noticing our efforts to lead the industry in customer care. At your service!!

" Will stay again."

4
25/10/2015

No complaints. Room was clean and updated. Bathroom small but included everything you need. including lots of towels. Breakfast was a spread of options, hot and cold. All kinds of restaurants very near by, well lit parking areas. No smoking facility. No pets. Front desk wasn't very welcoming.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Stewart K, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for entrusting us with your care. At your service!!

"nice hotel"

5
25/10/2015

it was clean, staff was very professional, great value for the price, breakfast was better than most, only knock was not having brewed decaf coffee at breakfast, only sanka ( didn't even think they were still making sanka )

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear James T, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We are thrilled to hear our efforts to lead the industry in customer care is taking roots. At your service!!

"School Trip"

4
23/10/2015

Stayed from October 19th - 22nd 2015 with a school group with approximately 180 kids and adults. The room my son and I stayed in appeared to be clean and the beds and pillows were very comfortable. Our first morning may have been a little overwhelming for the breakfast staff as our whole group tried to eat at the same time. Food was ok with a good variety for a hotel breakfast area. The location is about 30 +/- minutes from DC depending on traffic. Overall opinion of this hotel is very good and would definitely stay here again.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Tipadvisor member, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. What work best is for groups to stagger their breakfast time by 15 minutes. Group leaders who understand that concept tend to have a better breakfast experience. If the facility holds 130PP and suddenly you have 180 people, that would be somewhat overwhelming. I appreciate your feedback. At your service!!

""Best Western Experience"

4
18/10/2015

The exterior is beautiful well maintained and very clean. The check in process was very fast with friendly staff. The room was clean could do with some updating but other than that it was clean and did not smell all closed up as I have experience with other brands. The room was well stocked. They provide a good breakfast with a range of items to choose from.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Michelle T, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business. At your service!!

"Rooms were very clean"

5
14/10/2015

The front desk girl was very nice. I checked in Saturday morning 10/10/2015. My stay was wonderful. I enjoyed it to the fullest. My children enjoyed the breakfast. They had jelly donuts (which is unheard of), bagels, toast, croissants, oatmeal, waffles, etc. We stayed on the 6th floor and the view was awesome. The decor was very nice too. I loved everything about it. Especially, the potomac mills everything was so close to our hotel we couldn't ask for anything better.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Wendy A, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and vote of confidence. At your service!!

"Stay on way to NJ"

5
27/09/2015

I have stayed at this hotel several times on an overnight basis on my way to or from Connecticut, now New Jersey. I am impressed by the the professionalism of the staff and the design and comfort of the rooms. As a business traveler, I have stayed at many hotels over the years, but none have impressed me as this one did. This is now my hotel of choice when traveling.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Jacob P, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage. At your service!!

"Excellent Service Despite Unforeseen Technical Problem"

5
23/09/2015

When my party and I arrived at the hotel, we were informed that the hotel electric key system was down. But the staff provided members with escorts to the rooms to unlock the doors for us each time we needed to get back into our rooms. The staff was just great and very apologetic for this unforeseen problem. I think that they handled it professional and amicably!

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Charles M, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I appreciate your understanding during a stressful couple of days that speeds up my aging process. I am happy to report we receive the hardware to replace the failed one, and we are up and running. Once again I appreciate your understanding!! At your service!!

"Best Hotel in Woodbridge"

5
23/09/2015

I have stayed at this hotel since I have been coming to Woodbridge and have never been disappointed.It is convenient, always very clean, the breakfast is outstanding. I have never encountered a problem with the room, wi-fi, breakfast. On my first visit, over 15 years ago it was with my elderly mother who was very concerned about safety. It passed her critical assessment. The only small problem was the key card maker for the room wasn't working when we checked in so we had to be escorted to our room when we went out. Hope it was repaired.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Janet G, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Yes we received the hardware to replace the failed one, and we are up an running. We appreciate your understanding during this stressful time. At your service!!

"satisfied"

4
22/09/2015

It was decent, they need more cable channels, very limited selection. A fridge and microwave would be nice to have in the rooms without having to ask. Other hotels have it without asking.Overall it was nice.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear anikaf 1, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We know you have many choices, we appreciate you choosing us. At your service!!

"Pleasant stay, would stay again"

4
19/09/2015

We had a great stay here. Beautiful lobby and dining area. Our room was nice, looks like the floor had recently been redone, though other rooms had older-looking carpeting. The bed was great, very comfy. Old style bathroom--small with sink outside the bathroom. Modern LCD TV, universal "sanitary" remote, so you didn't have access to all the settings for the TV--someone figured out how to "zoom in" on the picture and I didn't know how to zoom it back out. Great breakfast buffet with several hot items & 3 waffle makers. It is just behind a large strip mall--we were drawn to a nice used book store there.

Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Dear Rich H, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business. We look forward to seeing you again soon? At your service!!