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Be aware, no housekeeping is provided for long stay guests. Thank goodness they clean between guests....but you'd think if you're staying 6 nights you deserve an occasional clean! If I put the trash and wet towels in the hall, they'll empty it and give me dry towels. Gee! Don't put yourself out!
This is an old, poorly kept hotel with smelly rooms and shoddy internet. The only good thing is proximity to UIUC. Power went off. Air did not work. There was a strange structure covering up something next to bed with carpet on top that may have contributed to smell - what was it? This is very overpriced Ed for the value.
After the most chaotic night out with my friends, we needed somewhere to stay for the night. Best Western was sadly not our first choice. Holiday Inn was a terrible experience. The worker does not compare to the worker that we encountered at Best Western. Quentin (At Best Western) was the most kind and thoughtful person we have ever met. Working the night shift at a hotel is not for the weak. He provided us with amazing service, and we cannot thank him enough (He deserves the biggest raise).
Clean room. Friendly helpful staff. Convenient location. I stay at this hotel the majority of my stays in C/U. Like all hotels there is a little sticker shock when there is an event in town. Beds are comfortable. HVAC works well. Showers have plenty of hot water. Internet service is good.
The refrigerator and air conditioner didn't work properly. So, our food was spoiled in the fridge and our room was stuffy when he got back to our room all 4 days. The air would kick off and not turn back on. They also didn't have enough clean towels. We had to wait until they washed them. I will say the staff was very friendly
Room was clean and comfortable. Elevator not operating 3 of 6 times we needed it. Water fountain in hallway had Out of Order sign. Breakfast was pre-wrapped Bob Evans Sausage Biscuit or wrapped breakfast burrito. Gravy and biscuits offerred but did not look appetizing Cereal, yogurt, boiled eggs & apples rounded out breakfast options. Pancake machine not working (an August review also noted this). Coffee ran out. They also hold $50 for deposit to be released upon checkout (never had a BestWestern do this) and, they made a copy of my ID rather than just look at it (again this has not happened before). There are at least 3 other Hotels next to this one - I recommend looking further
Our stay was a series of problems that were never fully resolved. The showerhead provided a lovely visual as it sprayed an arc of water over the curtain rod and throughout the bathroom. The TV did not work. The grab and go foot quality was awful. The staff was polite but ineffective. We will not be staying there again.
Had a great night sleep every night and peaceful. The only thing that I didn't like was that they didn't clean the rooms daily and had to go the front and get fresh towels. Other than that I might come back to stay if I am in town
Clean rooms, great staff. Had 1 minor issue with our request for am early check in. It was resolved right away. I would stay here again This request requires 200 characters to submit this which is a pain.
Hotel was located near freeway access and easy driving distance to restaurants and a mall. Hotel was clean and workers were friendly and helpful. The room was a good size, and the beds were comfortable. The bathroom had great counter space and a fan, so the mirror did not get steamed up. Great water pressure in the shower. The AC in the room kept turning itself off so room got stuffy. The business center computer did not have internet so was worthless. Breakfast was rated low because the front desk person had to run both and couldn't keep up. Pre-packaged breakfast sandwiches and burritos were the hot items but ran out very day well before the ending time. Biscuits and gravy also offered but was cold and also ran out. Ran out of plates, napkins, cups. Pancake maker broken one morning. Tables not cleaned between users. Overall, the hotel was fine. Great value, friendly staff, clean. With proper staffing the breakfast would be fine.
Friendly staff, clean room, and a moderate breakfast. Easy access with gas station next door. Inexpensively priced and services were great. If I am going through the area again, I will certainly be staying again!
Basic hotel and amenities (pool, pre-packaged breakfast, Wi-Fi, etc.) at a reasonable rate; the pet rates were excellent. The thing that moves this hotel up in rating is the staff that goes above and beyond to help customers.
Awful experience. Smoke alarm was chirping all night. I called the front desk for assistance at 3am and was told they would call an electrician. Electrician never showed and no one followed up with me. I will not be coming back.
This was one of the worst best westerns I have ever stayed in, go somewhere else!! The lady at the front desk was very rude. She definitely hated her job and has very poor people skills. As I was done checking in, some man came in griping how she let someone else have their pooltime, yes, you had to reserve a time for swimming. She basically told the guy to f off, and would be glad to reserve another time, They were arguing pretty loudly when I left to go find my room.
Gave a cash tip as a deposit. They dropped it in the safe and were trying to make us come back three days later to pick it up. Then when we had a problem with this, they called the police on us. We did not yell or make threats. We simply said we couldn't leave without deposit. And the woman at the front hid, and called the police. It was a Mother's Day weekend trip and we had to leave town without our deposit.
When we checked in, we noticed that the bathroom door would not open all the way, it was hitting the toilet! We also noted that the toilet had a black ring in the bowl but thought maybe that was because of the water. We were only in the room for a couple of minutes and then went to visit our granddaughter, which was the reason for the trip. When we came back that evening, my wife said the toilet smelled. She squirted some shampoo in the bowl and proceeded to clean it. The black mark came off. We also noticed trash on the floor and on the closet shelf. it was like the maid just did a half assed job cleaning. I went to the front desk in the morning and told the front desk clerk and had her come down to the room and view the trash and toilet bowl. She took pictures and said she would contact the owner and see we got a discount on the room. We then changed to another room. That one was clean but the toilet lid and seat would not stay up because the tank lid was too big. I remedied that by moving it back, not where it fit but that worked. When we checked out on Sunday, I reminded the clerk that she had said we would get a discount on the first night. She said that she had not heard back from the owners but would give us a 10% discount which, given the fact that y wife had to clean the toilet, seemed like a trifle and I told her I was not happy with that. I also found out there are other room where the bathroom doors will not open all the way because the toilets stick out too far. The ownership could fix this but apparently does not feel they need to. This shows little regard for the guest comfort.
Love the always comfortable clean beds and the friendly staff was willing to accommodate any issues we had. We enjoyed our visit so well we decided to book another night to rest up before long drive ahead.
Desk clerk unaware hotel had rooms. Desk clerk checked us into a room with guest. Finally an unoccupied room. Exposed particle board, missing carpet, loud heating unit, bucket in hall catching dripping
The outside and lobby were nice. The staff was friendly. Our room, 135, had a musty odor that you noticed as soon as you walked in. The whole room could use a major update. There was an elevated platform against the wall that was probably used for an extra mattress if needed, but is a waste of space. Since it was a busy weekend at U of I and everything was sold out, there was no option of getting another room so we just dealt with the lingering odor. I would take a pass on this location.
Best Western hotels are not opulent, but they are an extremely good deal for the money, clean, good amenities, professional staff. This venue was no exception. I have stayed at this facility a number of times and have always been extremely satisfied. You can pay twice what this place costs in Champaign-Urbana, or stay in a comfortable place for two days!
I had a peaceful stay here recently. I really enjoyed the staff, so helpful. Close to gas stations and food options and public transportation. Thank you for the lovely weekend best western I appreciate!
I've stayed in this hotel twice, and the only reason I returned the second time is because of Kaitlyn at the front desk. I have traveled all over the country for work and have traveled outside the country many times, and this is the best experience with front desk staff I have ever had. Kaitlyn was extremely friendly and attentive to everything I needed. I would recommend this hotel only because of her.
A family emergency required a last minute hotel stay. Mary at the front desk got us all set up, greeted us upon arrival, she and Kaitlynn took good care of us (questions, cabs, etc). The hotel was clean and fresh and had everything we needed and was in a good area to get last minute needs and grab some meals.
The customer service was top notch. Room was clean and bed was comfy. Perfect hotel for people allergic to cigarette smoke. Kaitlyn went above an beyond to reserve our room and check us in promptly. We were in a quiet area and really enjoyed the staff's caring attitude.
Have stayed here previously, clean and very comfortable. It was quiet, the staff was excellent would definitely recommend The breakfast area was clean, a variety of items offered. There was a pool though I did not use it. I would return here again
While the hotels are generally nice, I recommend avoiding the first floor rooms as there can sometimes be bugs. The neighbors can also be sometimes very noisy constantly going in and out of their rooms.
As of December 2020, the place looks like it has been redone very recently. The bed and sheets were very comfortable, the room smelled great. The level of "nice" for what I considered a value price was excellent. Everything worked, was clean and very comfortable. Staff were masked and it was clear care had been put into covid safety. A limited grab and go breakfast is a nice option.
This is a great hotel! Staff is very friendly and helpful. Beds are super comfortable, breakfast is great and location is perfect! Definitely recommend! Rooms are very clean, newly updated everything.
Transition from Ramada to Best Western seems a resounding success. Fair pricing, attractive remodeling, quality amenities. My wife and I will definitely return, as the location and facilities make for an especially attractive choice.
I chose this hotel because most others were booked for a tournament in town. This facility is aged, but they are obviously trying to upgrade. Some things are dinged up. But the room was clean, the bed comfortable, and the place reasonably quiet. I got my money's worth, I think. My one complaint was the scant breakfast offerings. Minimal is one thing. Lacking is something more.
Hotel is newly decorated, Breakfast was great and folks were very pleasant and helpful. Beds were extremely comfortable. I had an issue with getting the brand new TV on and the front desk came up immediately and got the TV programed. Did not use the pool but it was clean and well cared for.
Very quiet and comfortable. Pet friendly, ample parking. Within walking distance to local diner. Friendly staff, easy to check in. Email receipt option makes checkout easy, no need to go to the desk. Easy access to/from interstate.
I had booked this place for 20th December night stay for a single night with family. We were travelling from Washington DC via Chicago and arrived at the hotel post 10pm and were very tired. I had booked this place with a previous good stay experience in September 2019 for a week. Upon arrival i got to understand, in between September and December this place has changed from earlier Ramada group to Best Western. That was fine as it didn't matter to me. However we were for a shock when our reservation did not not show up in the hotel system since along with management change, they had application changes as well, and old Ramada reservation probably were not uploaded in new Best Western. It was a very difficult time to spend an hour, while were so tired , to sort out everything and finally able to get a room. However since the management staff at the counter were familiar (remember with our last visit ) they tried to extend best support and so that kept us in good mood in spite of delay. To be honest didn't expected this issue when we were so tired. It is expected that new management must take care of this. One night stay on ground floor room was otherwise good. Breakfast has minimal items as usual and good to get it early morning here. Recent renovation has brought in overall some freshness in rooms.
We visited the area to see family. This Best Western location was very nice and clean. I also enjoyed the breakfast they had. The staff was helpful and the rooms are a decent rate. I will definitely use this Best Western next time I'm in the area.
HORRIBLE!!!! Hidden fees, nasty moldy showers. Beds are FULL sized NOT Queen!!!! I have been charged $179 so far for a 1 night stay in a 2 *queen* bed room. I was quoted $86 when I booked my room!!! STAY AWAY!!
Dads weekend. After reading reviews expected the worst. Ignore older reviews. Recently renovated. Clean, Fresh, Quiet, Easy Parking, Great Location. This is an economy hotel, don't compare it to Hampton or Courtyard.
Booked for little more than a week from September until October. It was a decent stay. Though renovation was on but had minimal disturbance. Room cleaning done in morning was quick and appreciated. Breakfast timing was a little concern since it used wind up little early then published time. Sometimes had to request for items when getting down a little beyond 9 am. The place has very good bus connectivity to UIUC (University area). There is a bus shelter at a walking distance. Place is in a quiet area yet very close to the Champaign Urbana downtown. Good for parents visiting their children studying in UIUC and looking for a decent budget place to stay.
hope they remodel soon. needs work. no shampoo in bathroom. food under the bed. overcharged for room. i would not recommend this hotel. it is really a one or two star at best. it's in a good location and probably in demand when U of I has events so they really need to put some work into in.
Horrible experience. 35 minute check in. Employee complained the entire time about being new and alone. Breakfast area gross and empty. Inside was a mess in lobby. Never again. Too many choices in the area
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