Best Western Plus Woodland Hills Hotel & Suites, Tulsa

I would give this less than 1 star if possible. I booked a room through Expedia for 1 night and paid. I received a phone call that a family member was dying and I had to cancel my trip in order to go be with them. I looked and the cancellation time was 4pm and it was about 4:20pm. I quickly contacted Expedia and they were able to cancel but said the hotel would have to approve the refund because of the cancellation time. When I contacted the hotel, the manager was extremely rude and insensitive to my problem and said there were absolutely no exceptions to the cancellation policy and would not refund my money. It was a full day before I was expected to arrive and yet he still would not be flexible at all. I had planned on re-booking my trip and using his hotel, but when I told him I would not be using his hotel, he just laughed and said "thank you" and hung up. This is absolutely unacceptable and unprofessional for a business.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
I am sorry but your reservation was past cancellation time. Next time book reservation with more flexible cancellation policy. Thank you. She has already done two reviews on Google, this social media has become a joke.

My family and I checked in last night. We were there less than 4 hours. My mother saw a bug crawling on the bed. I immediately packed up our things and took them outside. I went through everything and found a couple more in our bag. I even had some crawl out of our suitcase the next morning at our new hotel. We threw out the luggage. We were told by the gentleman at the front desk he would give us a refund. have now found out that was a lie and were only credited the $50 incidental hold. My husband called best western corporate who were of no help and said the manager would contact us by next Frisay. We then called the hotel and the gentlemen at the desk told my husband to F*** O**, someone might call us on Monday. Please do not ever stay here. The roach problem must be bad if there were in our stuff after just a couple hours.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
This guest is master of posting one star reviews on Google. Please see the other Google review has posted for other business. He kept changing his story, first it was bedbugs then reaches. He would not let me speak on the phone, I was trying to help but he would not listen, kept on cursing at me, kept on slandering the hotel. Some of the comments he made towards other guest of the hotel were very discriminatory. He got so nasty on the that after giving him few warnings I had to end the call. Please be respectful if you want to have a civil conversation. He was never offered refund. When he made claims about bedbugs/roaches, I asked him to provide proof, they could not, instead he would make nasty comments towards other guest of the hotel. My desk clerk never cursed at him instead her husband is master of that art, he did same to me when he was talking to me on the phone. They had two rooms and both rooms were used for more then four hours. He has been put on DO NOT RENT list by the management. Thank you.

The hotel is very well-kept and clean. It was tucked away so it felt extra safe. Our room was across from the pool but it closed at 8 so we didn't hear any noise. Our beds were comfortable, there were no bugs. I loved this hotel!

The kid at checkin was rude when I asked him why he was photocopying my credit card and drivers license on an approved electronic transaction. He said it was the policy. I asked him what he did with the info. He said when I check out he gives it to the owner who will shred it. I said I would like to have it back at checkout and shred it myself, and he said No, we can't do that. This is very sketchy. And then an additional $1.50 for a safe I won't use??? They charge everyone the fee, and at checkout, you have to REQUEST a refund of the fee. Sketchy. Plus, my room has a broken lock and a broken refrigerator. I reported it this morning. When I came back to hotel in the evening, the fridge still wasn't working. I asked the same kid if he could switch the fridge out. He said he couldn't. I told him to show me where a working one was and I'd do it myself. He said no, you can't do that. So I told him to switch my room out. He said he doesn't have anymore queens. I told him I would take a King. He said, no, it doesn't work that way. Like, what??? I can't tell if this kid is just lazy, or if the hotel owners are really this crappy to their customers. I love OK because the people are so nice. But clearly, this kid isn't a true Okie. I even asked him why he is so unhelpful. He just said, “It's the policy.” Worst customer service of my life here. Plus, from reading all the management responses to customers' poor reviews, it is painfully obvious they don't care about customers, don't care about keeping their hotel in clean, working order, and don't care about safety of their customers or their customers' belongings. Literally, I laughed out loud at how pathetic the management responses were. I'll expect a terrible response to my review, as well. Clearly, hotel management makes up new email accounts to leave stellar reviews on this poor hotel and staff.

Very safe, very clean and everyone was very friendly. We enjoyed talking to Austin at the front desk who is very friendly and helpful. We felt the house keeping staff were efficient and did a great job. The bed was VERY comfortable, I slept like a rock! Also it is very quiet. We will definitely stay here again!

The Staff was very helpful and knowledgeable, alil hard to locate even with GPS. Restaurant near by with very good service. Bad traffic due to construction and schools during morning and evening. Area was very well maintained

This Best Western was by far worse than any other we've stayed. Ants in room, dirty, shower curtain only with no liner, no exhaust fan in bathroom, phone didn't work, no ice bucket. A bunch of people having a pizza party in pool area and a child threw up in the hot tub. No roll away cot at all or rolling luggage carrier in the whole place. They make copies of your DL and credit card to keep with the promise of “it will be shredded “ later. Will never return.

This Hotel from the minute you pull up is filthy. The staff is unprofessional. The hotel and rooms smell of mold. Carpets are wet from leaking ac units. Carpets are so filthy they don't appear to be cleaned as going from shower to bed it was like I had walked outside barefoot. Just absolutely disgusting. Missing a closet door, painted and wall were gross. The towels are old and hard. Some lights were not working or missing light bulbs. The elevator barely worked stairs were the better option. The pool was not chlorinated or shocked. Nasty film residue over it. The washer and dryer were filthy. Trash all over parking area. Breakfast was unclean and consisted of cereal in containers and yogurt with apples. Not appealing. Definitely would not recommend this even as a last resort.

We booked this hotel through Expedia using our rewards and we were pleasantly surprised. It is in a great location, close to the highway and just mile away from all the restaurants and mall. Hotel is very clean and comfortable and room was quite large. Kids loved the pool. We will definitely stay again.

On 4-2022 me my husband and a dear friend went to an event in the Mabee Center. I booked our 2 rooms far in advance. I was able to use my reward points, I was so happy about that! For the most part I AM A VERY POSITIVE person. EVERYONE who knows me, KNOWS THAT. Well, we drove for right at 12 hrs got to our rooms. MY ROOM WAS DIRTY. Dirty counter tops, toilet seat almost falling off. The bed sheets/blankets were not made nor cleaned. There was trash left inside a drawer. Plus the mirror had something sprayed over the whole thing! I went to the front desk the lil guy named Austin was as polite as he could be. I tried assuring him I am not a person to complain but this was unacceptable. Well, I asked him for cleaning spray and clean sheets and I would go clean the room. The reason was my OLDER WIDOW FRIEND, had NOT stayed in a hotel room in many years and she wanted a room NEXT to mine. She had a few complaints about a mildew smell in hers. But was willing to stick it out and try not to conplain. As I brought the cleaning products back to the front, he offered to show me another room on the first floor, I went to view it first, it was smaller than what I booked and didnt look too great either as to veing cleaned. So, instead of loading everything back on to the ONE rolling cart for the entire hotel. We were going to stick it out. Plus, the event was the next day. We bought febreeze and sprayed everything. Plus lysol. And they also wanted a total of 200 bucks to hold on my card til we checked out. When I got home I filled out the survey. THE TRUTH. I was emailed back saying if i wanted to talk about it to call. So, I did. First time was told He was not there leave a number . I did, NO CALL BACK. I waited several days, decided to call again, this time he was there. When he answered the phone, he was VERY RUDE, and immediately said, IF YOU DONT LIKE OUR HOTEL DONT COME HERE. In fact, He said that he put me on a DO NOT RENT LIST. Never in ALL MY almost 59 yrs, have I had a business owner be so RUDE MEAN & DISRESPECTFUL. For no reason. I simply wanted to give some positive advice that might help them. And complemented the lil guy at the desk. But AGAIN… HE REPEATED that he didnt want to hear about it and to NOT come back. So, my advice to the PUBLIC? JUST BECAREFUL IF YOU PLAN ON STAYING AT THIS LOCATION IN TULSA OK. I had NOT planned on going back there. Just hated the fact that I used GOOD HARD EARNED POINTS on such a lousy place with a horrible manager & my dear friend had to experience this!

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Every coin has two sides. I responded to this review three times and deleted my response three times. But I strongly feel that response to this review in this manner is necessary. We knew she was going to be a problem from the beginning, so we gave her all the options, showed her few rooms and if she didn't want to stay then cancel at no charge. She chose to stay. After that, she stayed in the room for three nights without any problem and after she checked out, her drama started. I even sent her apology email but I guess it was not enough. According to her she a very positive person, positive person doesn't write very long negative review, even after hotel sending her apology email. According to her she didn't want anything yet, she Kept calling the hotel and kept harassing the staff, yet she does not want anything!!! One thing I don't understand and I am not trying to be rude about it, but if she didn't like the hotel/room/staff then she didn't have to stay all three nights. She could have checked out anytime she wanted to without any penalty. So many times when the guest arrive to the hotel and if they don't like the location or hotel we still let them out at no charge. She was given all the options we showed her different room, offer to cancel the reservation at no charge. But she decided to stay all three nights because she had this planned. Stay all nights go home and then bully the hotel. If she doesn't want anything and I have already apologized to her once then what is the reason for keep calling the hotel and posting this review. She called this morning again and kept using social media review as a bully tactic. When I told her due to her harassment she has been put on DO NOT RENT list therefore end result is nasty review on TripAdvisor. Thank you.

We love Best Western Plus Woodland, we have had so many stay at this hotel. I always stay with my 2 kids ages 10 and 7. The vibe is relaxed and cozy. Love the pool and Spa, always very relaxing. Staff is super friendly, rooms are super clean. Can't wait to visit Tulsa again with my kiddos.

First off this should not be a Best Western Plus. The breakfast was the most pathetic breakfast we ever had. There was no waffles, bagels, toast or any such thing. No fruit except about 3 apples. we had to ask for coffee as it was most often out, For some time, they were out of eggs and sausage. The second morning, even less coffee available and nothing but whole milk, and they counter was covered in cereal. Very few tables, except those high tops that most travelers do not like. I had to ask when breakfast was, as we were not told where or when that was or the ice or anything. Could not adjust the heat. The TV remote did no work. The shower wouldn't work, No "Do not disturb" sign. And it was difficult to access the hotel as well. Find some other place.

My vehicle was broken into (smashed out the window) at the property and that bothered me but not as bad as the way the front desk person handles it. I reported it and all that was said was "OK". I was told to call the non- emergency police number and report it. THAT WAS IT. No direction after that but i was told they have cameras on the property. That is a waste.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear guest, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

First of all, they photocopy both your drivers license & credit card. If we had not had a long day of driving & we were tired, I would have told them to forget it & we would have stayed elsewhere. That is a great way to have your credit card information stolen or worse, have your identity stolen. The breakfast mainly consisted of greasy eggs, etc. They did not even have butter for their packages muffins. Lastly, upon checkout I told them that they needed to spray for ants in the bathroom. They did not even apologize for that, let alone offer a discount! We travel to Tulsa four times a year on business, staying 1 to 4 nights each time. This hotel lost all of that future business.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear guest, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

No hair dryer. TV quit working and could not be repaired. I did get a $10 room discount. New carpet had recently been layed and the room had a smoke odor. Probably the new carpet smell. The smoke detector did not appear operational. The cover was off and had wires showing. I have stayed at this motel when in Tulsa for years. Not sure I will stay again.

Service was minimum to say the least, no acknowledgment of elite status, breakfast not edible and out of most breakfast items, missing TV remote. Check in clerk must have started that week as she forgot to give me my credit card and ID back.

Floors were dirty upon arrival. Was not greeted with a smile or friendly manner. He was the only attendant and several customers were coming in at once and phone kept ringing. Room had no ice container. Light bulbs missing. TV not working, had roaches in room.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

1) Our request for a quiet room away from traffic was met with a room right across from the elevator on the traffic side of the hotel. 2) Checking in, we were told we couldn't use our Best Western gift certificates because the manger was on vacation and we would have to wait until he came back to issue us a credit back on our Visa. How does a hotel run when no one is in charge to honor Best Western's own gift certificates? Miraculously someone was found to use the certificates by the time we checked out. 3) entering the room, we were tired from a day at the aquarium and the carpets were filthy to the point when I reached under the desk to plug in the desk clock my fingers left a mark in the dirt on the carpet. 4) We took our grandkids down to breakfast at 7:15 the hot breakfast bar consisted of dry crumbly scrambled eggs and no sausage. A less than acceptable stay for us, did not speak well for Best Western

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear Guest, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Breakfast has scrambled eggs and breakfast sausages as a hot food option; limited but better than most for the price point. I noticed that the base of the tub had not been deep cleaned in awhile; overall cleanliness was satisfactory. The location was convenient. Property presentation was average; barred entry to the check in lobby due to a supposed malfunction of the automatic door mechanism- Forced patrons to enter by a side entrance. At checkout, the clerk tried to add a charge that was not on my original online reservation- I pointed it out and she corrected it…Buyer beware!

My room smelled like cigarettes. When I called the clerk he told me he would write it down so I wouldn't be charged for the smoke smell instead of offering me a new room. The carpet had various stains and made me uncomfortable to walk on without shoes. The walls are very thin. I literally heard someone next door taking a poop while I was in the restroom. Very disappointed with this one night stay

Very disappointed! Not sure how this hotel is a Best Western Plus. Upon check in we were given a room directly behind the elevator. Very noisy when the elevate would operate. We were moved to a different room on the first floor and it was extremely dark and not fully functional. The toilet did not flush unless the tank cover was removed and manually lifting the lever to flush it. Breakfast was a joke as it was what appeared to be powered eggs and sausage patties. No milk, no coffee, no fruit, no cereals, etc. which at that point we left and bought breakfast. Room was clean but not as we have experienced at other Best Western hotels. This being a Plus hotel we thought it would be as nice as the others we have stayed in. We are Elite Reward members so this is not our first stay at Best Western, but will be our first and only stay at this particular hotel. There was no manager on duty to voice our concerns and the front desk people didn't seem to care. Yes, we paid full price for one night and used points for the second night. What a waste of our money and our points. We DO NOT recommend this hotel to anyone. Don't waste your money at this hotel. Find another Best Western!

Staff not friendly. I work in a 5 star hotel as a front desk clerk and I understand this is nowhere near 5 star but the staff sucks housekeeping looks miserable and the rooms are way overdue for remodeling.

Looked like a nice place to stay, but it wasn't. I normally stay at Best Westerns and this by far was the worst experience I have had at one. We get checked into our room that smelled like a cigarette lounge with burns in the sheets and then a cockroach ran across the top of the TV stand. At that point I went to the front desk with the now dead roach and asked for a different room, which they gave me. We move all of our stuff to the new room and the blower fan in the ac/heater was so loud that we had to shut it off. The hot breakfast was only sausage, powdered eggs, no waffles, no toast, no bagels, no potatoes, no biscuits and gravy. We have given this hotel a few tries and have had some type of issue each time. This will definitely be the last time. No refund or discount even offered.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you so much for your stay and the feedback. Our apologies for the unsatisfactory stay and as far as I know my front desk gave you option to change the room but you declined to change the room. However, we shall definitely work on your observation. You can expect a further improved stay next time. Thank you.

Check in very quick. Room good size. Lots of restaurants nearby. Staff very friendly and both supper and breakfast was good. Answered all my Husbands questions. Gave us a nice room with space. Parking was easy.

Danny the manager would not listen to anything anyone has to say. Broken table I told them about day one never got fixed or removed. Breakfast was the same every day. Don't stay! Might be the worst stay I've ever had. I don't usually complain but BW needs to talk with this guy.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear Guest, Thank you for the stay and the feedback. Broken table issue was never brought to my attention, however I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Highly recommended. Great staff, great location. Room,gym, eating areas was nice. Classy environment with lots of amenities. Great for families as well as couples and business trip. Great location off the highway and close to all kind of restaurants.

Firstly, I am an avid Best Western fan. I have been for many, many years but this is about the last of my stays. Our room had roaches, the room's door did not have a security lock on the inside, the ceiling had mold stains and the shower had glass tiles so that if you were in the room with the bed, you could see the person taking a shower although distorted. This was the worse room I have ever rented. Breakfast was a huge disappointed also. There were no biscuits, gravy or bread to make toast! There was scrambled eggs and sausage. Oh, and there were ants on the table. AND, no one at the desk to point this out.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear Guest, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.

This is really nice and clean hotel. Rooms were in good condition and everything worked well, Friendly personnel , good breakfast and clean, I know I said it already but this was clean, believe me. Quiet hotel as well and good location. Would go to there next time if needed.

When i am in Tulsa, I love staying at this Best Western location. It is very quiet, peaceful and front desk people are nice, efficient and helpful. Location is off the highway and close to many resturents. Shout out to the whole staff.

Our family vacation, stay at the Best Western Plus was amazing. Front desk staff was very inviting. Room was very clean and specious. Location was very convenient, very close to the highway, just a mile away from all the restaurants. Hands down one of the best stay,

The rooms had sterile needles left on the floor (found by my 4 year old) and an AC they did not work. The staff argued about the AC working and put someone else in the same room we complained about. Those people had the same complaint. The manager was never around to talk with us and we were told each day they would be in the next day. They never came in or attempted to speak with us by phone. This was a horrible hotel to stay at bases off service and cleanliness.

this is a not a good hotel. Rude staff. Dirty, cloudy pool. Bad odor. No breakfast- even the bags they claim to provide. Did not have rooms requested at time of booking. No one at front desk unless called, then wait forever. When sheets requested for sofa couch, they provided one dirty top sheet- no fitted.

My cleanliness standard for hotel rooms is that I should feel like I'm the first person to ever stay in the room, and this property certainly didn't meet that standard. The room wasn't so filthy that I couldn't sleep, but it was pretty bad. The common areas at this hotel are pretty dirty too. They were supposed to have grab and go breakfast, but there was none available and no one to be found at the front desk at 8am. They also have really strict security as if the hotel was in a really bad part of town. The doors are all locked pretty early and if you have any guests coming to your room you have to go outside and escort them in. It seems unnecessary. The front desk worker also questioned me severely to make sure my guest wasn't planning to spend the night. It was pretty rude.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
I am not sure if this review is done for the right hotel. Comments don't make sense. Our front door stays open 24 hours and all the side doors you can open with your key at anytime. Even somebody's at the desk 24 hours.

I reserved 2 nights for work and had to miss the first one. When I arrived for my second night I was told that they checked me out and the night I paid for was given to someone else. I couldn't even get a credit and was told I had to pay for another room. I stay in hotels across America all the time. This ones the worst

huge human wet stains, with hair still present, on bedding - took an hour just to get new bedding which we then had to remake bed for ourselves... thought about sleeping in car... no other room-not willing to refund ------- run, don't walk away

Not happy with my stay. Room was dirty. Looked like it wasn't vaccumed and had grass and a used bandaid on the floor when we walked into the room. Room had an odor of mildew. Had to wait for 15 mins for the front desk person to check us out and wait for the grab and go breakfast which consisted of a frozen breakfast sandwich that we couldn't heat up because we had already checked out and no microwave available to use in the area. Coffee was empty when checking out

Planned To stay at least five nights. Got out after four. Should have left after one. Unable to get good night sleep due to noisy. Room was dirty. I will not stay here again and recommend you do not either.

Pool is freezing & hot tub was body temperature. Pandemic breakfast but they consider people who are diabetics with their bag breakfast. So had to buy food every morning. Not an easy driveway set up to get to hotel.

We were in town for conference and this hotel was an excellent choice. Staff was very professional, friendly and ready to help. Biggest thing I look for is cleanliness and this hotel was prime example, in side and out. Excellent hotel, excellent stay.

This hotel was awful! If I could rate it a 0 I would. We dropped our luggage off, turned the air conditioner on and left for several hours. When we got back, the room was still 74 degrees. We asked the desk clerk to change rooms and he said there were none available. He would report it to maintenance in the morning. I asked for a fan, which he did not have. The next morning our son got up to shower and there was no hot water. That evening he went to the desk to get towels so he could hopefully get a hot shower and they didn't have any. Said he would have to wait until morning when the maids got there. They have no extra towels? Ridiculous. There was black flaky stuff on the bed sheets when we turned the bed back. The carpet looked really dirty. The shower head comes straight down on you so unless you stand directly under it, it is very difficult to rinse off. I would not waste my time or money on this place. Very disappointed! Oh, one last thing. We went to dry our hands on a bath towel and my hand went right through the towel! I would say this hotel needs to replace some of the thin towels. Had to have the door keys redone several times over the 2 night stay.

While the price was low for a whirlpool suite, you get what you pay for. All sheets/bedspreads had spots on them. Ceiling fan had dust all over the blades. Tub drain took almost 30 minutes to fully drain.

Booked 5 nights for my mom for proximity to St. Francis. Paid 5 nights and left after 2 for medical reasons. Manager REFUSED to refund even though we asked to cancel more than 24 hours in advance. 3 agents at Priceline told me their refund policy did allow for cancellation and they would gladly refund if he had given the ok. I highly suggest not paying for more than 1 night at a time. The security locks were broken off the door, the shower did not work properly and the heat would not turn. All things I would let slide if not for the terrible experience we had with the manager.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
This guest had a pre paid non refundable non changeable reservation through Priceline.com. That is the reason she had got deeply discounted rate. I personally explained her everything but she doesn't want to listen. Because she didn't have it her way as a revenge she did this review.

Check-in was good, Austin was nice, and it was fast. The room was dusty and did not look like it had a deep clean in a while. There was a sign in the lobby that said masks required, this was not inforced. The front desk worker on the night shift did not wear a mask, and I only saw one guest with a mask on. The covid restrictions at this hotel are a joke! There were no blankets or pillows for the sofa bed called the front desk, and they said we could get them at the front desk. Then our toliet was clogged and would not flush, the front desk said we could go down to the front desk and get a plunger!! What?? I paid $120 to stay here and I have to fix the toilet? It was late and I was tired so I got the plunger. The plunger didn't work and the toilet overflowed. I went down to the front desk, and they said they didn't have any more rooms, and they would send maintenance up. Maintenance came fixed the toilet, it worked for about an hour, and then it was clogged again. It is now 2 am and we are all exhausted. We went to bed and used the toilet throughout the night without flushing it, myself, and three teenagers. Worst experience I have ever had at a hotel.

Danny G, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Dear Claire Hooper, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If you're looking for an inexpensive place to stay this will work out for you. The entrance can be a little confusing as it's shared with another business but overall ok. Close to 71 which has good restaurants.

This hotel is only ok. If you are in Tulsa stay at the Best Western Plus downtown. That is a great hotel. The pool was cloudy the lobby floors needed mopped and there was mold around the bathtub. Our keys kept deactivating no where near our phones.

Spent few nights at this Best Western while in Tulsa. Very happy with my stay. Room was big and specious, needless to say very clean. Internet worked great, pool was very relaxing all they close the pool a 8:00 pm due to COVID. Very pleased.

I travel a lot for my business and honestly, I am extremely satisfied with the morning front desk receptionist. He allowed me to check in early and was very kind and helpful at the check out. Guided us to close by food places. This hotel service is definitely 5 star.

Hands down, best customer service. Friendly, extremely helpful staff. They went out of their way to accommodate us and make us welcome. Specious and nicely decorated room. Pool and spa was great. Excellent hotel, highly recommend.

Had 10 rooms at this hotel of which 4 of the rooms had bugs. Left at 12:30am to take group to different hotel. Was still charged full price for all 10 rooms. 1 bed had a hair still in it. Carpets were dirty. I wish I had taken more pictures.

This facility is very nasty. When we got into room our daughter went to put her pop in the fridge and it had dead cockroachs in it. Asked for a refund for night and was refused one. They said the best they could do was change our room.

It smelled like drugs (weed and other chemicals) and there were people there who appearde to be dealing and drug addicts copping drugs, Also they will make a photo copy of your drivers license and credit card for what i dont know possibly identy theft.

Location was very convenient, right off of freeway. Very close to all the restaurants. Staff was very helpful and understanding to our needs. Room was super clean just as I expected. All and all it was very relaxing stay.

They where very rude wasn't helpful at all when these things where brought to the staffs attention and was threatened with the police because I was informing them the issues and asked for corporates phone number or email.

We booked 2 rooms and paid extra to have a jacuzzi room to relax before a surgery. The tub had a very visible dirty ring around it, we alerted front desk and had to ask for cleaning supplies to clean it ourselves. I've attached picture of tub and rag after washing tub. Wasn't offered an apology or discount at all. Makes me wonder if they wash sheets.

Front desk staff very friendly. Room was clean but very small. Had little trouble figuring out how to regulate the room temperature. Swimming pool & exercise area very nice. Narrow winding driveway in and out

Our ball team stayed at this Best Western in Tulsa, Oklahoma. Everybody enjoyed their stay. Rooms were specious and clean. But highlight of our stay was their indoor pool, we had good time. Internet worked great. Highly recommend this hotel.

room had previous debris left under couch and behind night stand. floor was sticky in spots and staff does not enforce hotel policies for covid restrictions. i would not recommend this hotel for above stated reasons.

Clean and affordable, that's about the only two things I could be positive about. The staff is friendly with the exception of the old racist man who would rather be argumentative with you as opposed to being helpful. What a jerk. He needs to be taught the customer is always right, and that being a racist is not cool. Let's talk about the rooms: Dated worn out carpet, old refrigerators that don't even work when you get in the room, outdated old LG televisions that aren't even smart TVs. Sink in the bathroom won't even drain properly, nor does it work. Beds and pillows are comfortable, but there's no one here..... I can see why. There's many better choices around this area. What ticked me off about the TV was that it's a dark picture, it needs to be brightened. The argumentative man upfront insisted that the TVs come this way and there's nothing that can be done about it. Not even with the original clicker that comes with it that they don't give you. How annoying is that in 2020? He totally proved himself to be Third World stupid. No coffee out front, and that's a disappointment. Did I mention that he likes to argue with people? I will not come back here again.

Not only were my sheets sticky (meaning yes, when I woke up in the morning my hands felt like I had just handled syrup or honey), but the people working there are so incompetent they changed what room I was in without even telling me, TWICE. I left the hotel to have breakfast with a friend, and when I returned after an hour or two, I found that my door was slightly ajar, and my things inside were gone. I went to the front desk to report what I thought was theft, but was later informed that for whatever reason, they moved me from my room to room 220. However, since the cleaning people found roaches in 220, I was moved to 114. I got my stuff back, and was moved back to my original room (which just happened to be right next to 220, you know, the one I was told was full of roaches). The manager on duty joked that it was a "bunch of screw ups from multiple people," which was not terribly comforting. The breakfast during COVID consists of: an old muffin, an apple, a Nature Valley bar, and a juice box. I do not recommend staying here unless you have absolutely nowhere else to go.

We make it a point to stay at exclusively non smoking hotels due to health and allergy reasons. We were surprised that the entire 3rd floor hallway smelled of cigarette smoke. Thankfully we only had a one night stay. While the mattress was comfortable, the bedding was prickly and uncomfortable. The location is convenient and at least the day staff were nice. We really don't understand how this property could have been rated as a BW Plus. We won't be patronizing this hotel anymore.

We stayed at this Hotel for 6 nights & it was awesome. The whole place is very clean & the staff is great. Sam checked me in & she made sure I got just the right room for a graveyard girl. My room was very clean & quiet. All of the associates are very nice, especially Sam she is very good at her Austin & Branden was also really nice. My team is coming back to Tulsa next week for 5 nights & we are very happy to be staying at this Hotel again. It is also in a really great location. Everything you need is very close. If you're going to Tulsa I highly recommend this hotel.

This is where I always stay when I have surgeries at St. Francis. It's a straight shot there and back. The hotel staff have always been overly caring at this facility. Very thankful for that. The beds, pillows, and BREAKFAST are my favorite things about Best Western.

Room Robbed at Best Western Plus and We the Victim, we're told twice to pack up our bags & leave at 10:30 at night. Had stayed two nights going on the third night with 2 rooms, at Best Western in Tulsa at 10143 E. 62nd St, Tulsa Okla. First 2 nights were fine, in and out all day, then on Monday in and out, no issues, until, leaving at 6 p.m. back at 9:30 p.m. to find our hotel room door left ajar. Our rooms were located on second floor, right off the elevator around a corner, 3 rooms there and the laundry room. Walked in the room to find that it had been broken into, 1 tablet and one laptop taken along with a 36 case of Dr Pepper in their red box. Bags had been searched and nothing else taken. Didn't take the case for the lap top or power supplies, had someone called them & told them we were coming in the door? Hmmm Went down to front desk, requested to talk to the manager that we had just been robbed. We were told by the desk clerk that it was not possible, he would be in the next day between 11 and 4, checkout is at 11. He is the only one to look at cameras. He told us to call the police and he gave us the number. We made the call to the police and they came and took the report in the lobby of Best Western Plus. In the meantime, we called the Best Western Corporate office, have talked to them several times in the past few days, and they took the information and said Best Western was a franchise and they could only relate it back to the Best Western hotel. Have also mentioned to them that we want to talk to the owner, told, they would pass that back to the hotel manager. Nothing has happened with that. After police left we mentioned to the desk clerk that he might watch for anyone carrying the large red Dr Pepper box, since that would stand out, because the tablet and laptop could be concealed. Customer had come in and overheard conversation and ask us if we had been robbed, said yes and she turned around and left. Manager was watching from home, he was furious that he lost a customer, because of us. We go back to the room at 10:30p.m., then a knock at the door by the desk clerk, the manager had called and told him to tell us "I want you to pack your bags and leave the hotel, now". 10:30 at night, we live in Kansas. And, also, the manager is on his way to the hotel. Manager arrives, very furious, telling us again we needed to pack up & leave, right now, that we lost a customer because of us, even though the customer asked us if we had been robbed. He states it will take several hours to go through the videos and he'll do it tomorrow. He does shows on his phone what his camera shows and tells us, they're not very clear, since they're down the middle of the hall, and our room is in a little covey, no cameras at elevator or stairwells. We mention the big red box of Dr Pepper he could look for, and the other person he's brought with him, said "how do we know you even had that or the other items?" Were 68 years old, do you think, we're going to go to all this trouble to make a false police report, we tell them. Tuesday comes, have been able to track Samsung tablet and secure it and find that it's at a Super 8, right across the street from another Best Western Plus. Met with the police there, able to create a long sound on the tablet, don't hear anything from the cars or outside rooms. Five minutes later the tablet does not show any longer, so it's probably been destroyed, which is great. Manager of Best Western Plus calls us, finds nothing suspicious on the videos. States not responsible for any stolen items and will not refund any of the room. Requested to talk to the owner of Best Western Plus, he states " he's not required to do that". Report again to corporate office of Best Western and they state they'd put that in the file to the hotel that we were requesting to talk to the owner. Been 3 days now and no phone call. So much for Best Western vision to lead the hospitality industry in superior customer care with highest levels of service to their guest with integrity and honesty. No one seemed to care & to me he stepped over that line telling us twice to pack up and leave. Then I told him that I would be posting this on social media and he stated "if you're going to bully me, then, I just report back how you lost me a customer". Bully, excuse me, did you forget we're your customer for the past 2 nights & we are part of the Best Western members for traveling. We had stayed several times at this Best Western Plus and the previous manager was very polite & helpful, when we did have a problem with some issues in the room & she really wanted us to give her hotel another try & offered a free night to show that they could be better. New manager now. So, as they say on the TV Show What Would You Do with this kind of service. Sorry for the long story, but, wanted to let everyone be aware of issues out there.

Have stayed at this property a couple of times and will do so again. Rooms are nicely decorated, beds are comfortable, and I love the mixer in the shower. Grab & go breakfast is the norm. I don't mind, but some properties, as with the hot breakfast some properties do it better than others. Overall this is a nice place to rest and I shall return.

- [ ] AVOID at all cost!!! This place will steal your things and lie to you about everything! Check in to a room that is not clean and toilet is stopped up when you go into the room! Guy at the front desk tells you that you can come get a plunger!!!! Then you leave a phone yes my fault..... I know... but call as soon as you realize the person tells you they will ship it back and that your credit card was in the phone! Then get a call from cc company telling you about the fraudulent charges on the account! Then you talk to the manager and explain the situation and he was in defense mode and wouldn't even listen to what I was trying to say! Absolutely horrible customer service on the managers part!!!

I had a great experiance at this location. I know times are different and expectations differ but, the staff was on point and very helpful with destinations for food,gas and local attrations still open.

Staying while waiting on home purchase to close. The outside is so trashy with cans and paper trash. 1000s of used cigarette butts everywhere!! They should hire someone to pick up trash outside. I even saw a used syringe on the south side parking lot. People just hanging around back there gave me an uneasy vibe. The elevator had something spilled on floor and just dirty. The halls had a stench of cigarettes. The room was pleasantly nice but also had that stinky old cigarette smell even though it was a non smoking room.. All in all the entire room was very clean just a little smelly.

Everybody in our group enjoyed their stay. Room was big and spacious, but more important was very clean. Staff was excellent. It had indoor pool and spa and staff did a great job at maintaining guest. Very happy stay.

had a beautiful suite the pool and hot tub were open and my kids had a great time quiet location as well. the bed was very comfortable and the bathtub had jets. I would definitely recommend this motel

Front desk lady helped get us settled into our room and accommodated our every need. She was funny and informative. I loved the lobby and beautiful flowerpot. The lobby smelled wonderful. Whole staff was ready to help.

Manager was extremely rude. He wrapped up $700 in holds on 2 separate cards. He refused to give us any verification of the refund. It took a week to get a refund. Rooms are dirty, I had to switch rooms 3 times. The first room had chunks missing from the walls and broken glass. The second room has cigarette buts, ash, and smelled so bad, and the manager expected me to stay in that room with 2 babies. Internet doesn't work. This hotel ruined my mother's day trip.

Because of the risk of corona I wiped the room down with Clorox wipes before my family came into the room. I found: A dirty sock in the closet An empty squeeze-it kool aid bottle near the bed A single earring on the vanity And my Clorox wipe was brown when I finished wiping the table down.

I sent this email to the manager so I am no longer allowed at this hotel: I am very disappointed in the hospitality I received at your hotel. Upon checking in, I told Austin I was paying in cash. He first quoted $69.99 a night plus $100 deposit. Then the price changed to $79.99 because he looked at it wrong? I went out to my car and reserved on Best Western site for $65.97 with no deposit. Waited in line 20 minutes to check in then left because there was an issue with another customer. When entering the room it appeared clean but underneath the beds were food, party cups and underwear. I reported this to the front desk who offered me another room but I had already carried everything in. The next morning I requested the room cleaned and it was except for the issues I reported. I realize housekeepers have a schedule and a lot of rooms to clean but I thought someone would be informed and resolve the situation or checked by a supervisor. I did receive a $15 credit but that compared to the service I received is substandard.

My daughter and I stayed here when we went to the Extrordinary Womens Conference in March.The hotel was easy to get to and only 10 mins from the venue we were going to. The breakfast had a good selection. Very nice area and hotel. I would recommend staying at this hotel.

Came down for 4 days for a procedure in Ft Gibson. Booked flights and hotel through Expedia, and glad we stayed here. Clean hotel, the manager Rex was friendly, he even upgraded our room without us asking him to. The breakfast was pretty good as well, and the hot tub was hot, which I don't find that often in hotel swim areas. If I'm back in Tulsa again, I'd stay here for sure.

They took the $100 dollar incidental fee. Stated that I left the room in a horrible nasty mess. Which is untrue. The only thing I can think of is they wanted to keep the money since I got it so check through a 3rd party. Consulted an attorney. It's not about the incidental fee at this time it's about their character and how far they would stoop to keep $100. To go as far as to defame my name.

We originally booked two night and we ran away after the first light in the morning! First of all your hotel is old and room decoration outdated. Second get someone to remodel the rooms ... how come the toilet has no sink to wash the hand before getting out of the toilet and people with Sh** on their hand has to touch the door handle. Third AC is not working properly we freezed at night even turning the heat to 75 degree. By taking off the power, AC still running cold not sure how. Forth the floor smells bad! My daughter has swimming event beside the hotel and she ended up being sick and couldn't sleep the whole night and my wife throw up at night as well as the toilet was clogged all night. I recommend you close down and renovate the hotel! What else can I say? Never ever will stay there and will never recommend anyone going there!

I am so glad I chose this Best Western for a recent family trip to Tulsa. It was clean, the staff was friendly, and it's close to so many different restaurants. It's also in close proximity to several interstates. The Breakfast Buffet had a wide variety of items and as a coffee lover, I appreciated the coffee availability 24 hrs. My only complaint is that the computers in the Business Center didn't work, which the desk clerk apologized for. She said it's an on going problem. I didn't bring my laptop so I was counting on being able to use the computers in the Business Center to check my email.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay, we appreciate it and your business. Comments and suggestions our customer make, we take it seriously and act upon it. Your comments are certainly appreciated and we look forward to seeing you in future.

Do not stay here if you have children! The shower wall between the bathroom and bedroom is made of glass blocks. While it fades the persons body, you can see the naked person in the shower. I had my grandchildren(a 16yo boy and a toddler)with us so I was unable to shower and had to leave the room for the boy to shower. If I had a couple of pushpins, I would've racked up a blanket.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for letting us know about your stay. Next time if you don't prefer our upgraded shower room please let us know and we will more than glad to give you our traditional room. Thanks for your business.

My friend chose this hotel to rest after a surgery. I stayed with her for a night and was very impressed by the room and the staff service she received. Kat at the front desk was especially helpful. The beds were great and the pillows plentiful

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward to seeing you in future.

We stay at this hotel about 4 or 5 times per year for weekend staycations with the grandkids. Great value, good accomodations, extremely helpful and friendly staff. The pool goes to only 4"1' which is excellent for our young grandkids and the breakfast selections are perfect for them as well.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward to seeing you in future.

Overall the value of room was exceptional (price vs size vs amenities). While the decor was a little dated and worn, it was reasonable, well kept, and functional. The room was clean with some "long term" dirt (cob webs, etc) that would be the subject of a "Spring cleaning." The room's lighting was a little dim (CFL), but the room's functionality, services, space and layout were exceptional.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for staying with us and are glad to know that your stay was great. We look forward to seeing you in future.

Six of us stayed for 3 nights. Plenty of room, very clean and good location. Breakfast was good and DJ did a great job staying up with the food. Naouica the housekeeper was pleasant and kept up with our room. Sarah at the Front desk was accommodating and very friendly. Would recommend this hotel.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for your business and look forward to seeing you in future.

Pros: The hotel is good, beds are comfortable, the staff was nice, & location seemed close to everything. Cons: Had to call the front desk everyday to have our room cleaned & for fresh towels/washcloths Discovered extra charges for using the in-room safe after checkout. Never saw anywhere that there was a charge to use it. It wasn't a lot of money, but just felt like they were nickel & diming you...frustrating.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay and are sorry that you had less than perfect stay. I hope you give us second chance to make your stay as it should be. Give me a call and I will personally make sure that you have a wonderful stay as do our other guests.

Stayed here for two weeks. Reasonable rates, very clean, better than usual hotel breakfast which is free. My wife who is very picky even liked the coffee. Great location close to restaurants and shopping

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us and are glad you had great stay. We hope to see you in future if need arises.

Stay was very nice, but desk made me pay for a safe. Manager was absent to clear dispute and no call back. But room was nice, clean, and a good temp. Breakfast was decent, price was really nice. I would stay there again, just be more aggressive waiting for management.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay and apologize about waiting. We taken appropriate action and training with our front desk staff to address your concern so that it should not repeat in future. Meanwhile if I can be of any assistance feel free to call me. We appreciate your business.

This Best Western is very well run with helpful, friendly staff. We had an excellent stay and would not hesitate to go back again. If you're simply needing a comfortable, clean, and quiet place to return to at the end of the day that will give you a no-hassle start to the next day, this hotel is for you!

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We want to thank you for taking time to let us know about your stay, we look forward to seeing you in future if need arises.

EXCELLENT service great breakfast Very friendly and professional Pool was clean Everything was clean and fresh we will definitely be returning to this hotel again We had an amazing time I highly recommend

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you very much for your kind words, we look forward to serving you in future if need arises.

The accommodations are very clean and well kept. The staff is all amazing and very helpful. My room I was given exceeded my expectations and was very comfortable. I will stay here again. Thank you Best Western

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward to seeing you in future.

Stayed 3 nights. People very nice. The chair in our room had bent casters and would not roll. I mentioned it and the chair was replaced. The luggage cart had a bad wheel which worked but you had to go slowly. After the first day our key cards would no longer open the room door. The desk fixed them. Breakfast was OK. The eggs were very fluffy but totally bland. Sausage was OK. Potatoes with peppers and onions were good. Orange juice was good, not watery. Did not try the waffles. It appeared that they were breaking in a new cook. This seemed to me to be an older hotel that had been remodeled. The closet was small. It was in a good location for our needs and the price was nice. Driving to the hotel was a bit tricky. There is a small lane that winds through the surroundings back to the hotel. You just have to watch closely to find it. There is a small sign, head high when driving, but it was partially obscured by shrubs. There were lots of restaurants nearby on 71st street.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for taking time to let us know about your stay. We take all comments and suggestions seriously and make sure we implement them if needs to be. We appreciate your business and hope you give us another chance.

price is good with clean and kind staffs. May need more electric outlets near night stands or USB connectors. Need maintenance staff during the weekend to replace the light bulbs or something small problems.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for letting us know about your stay and we are sorry that it was less than perfect stay. I hope you give us another chance to make sure your stay is what it should be. We appreciate your business.

The walls in this hotel are very thin so we could hear the TV from the room next to us. We could also hear kids running around in the rooms. We could hear a lot of noise in the hallway and there were people arguing outside in the parking lot well past 11:00PM. Needless to say it was not a very restful night. Location was good for what we needed and the pool/spa area was good.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay. We apologize that it was less than perfect stay. I hope you give us second chance and we will make sure that you have the stay you deserve.

Everything was okay except there were three of us and even though the glass was not clear, the person in the shower could be seen enough to know someone was in there. It made it a little uncomfortable for all of us. It was a little difficult to get to. We could see it but was confusing getting to the parking lot.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for taking time to let us know about your stay. Any comments and suggestions made by our guest are taken seriously and act on it. We do have rooms with out the glass so just let us know in future and will be more than glad to accommodate to your needs. Hope you will consider staying with us and give us another chance in future if need arises.

I have used Best Western before, oddly a little busy this weekend (Saturday 04/13) our room was clean,but not many outlets for charges.I had trouble with the Shower head ,so had to take a bath. Breakfast was ok, the usual make your own waffle, bacon , biscuits and gravy...I didn't try it ,but my kids seen to like it. Pool was pretty warm, hot tub was a bit too hot. Only couple issues I had was I accidentally left my charging cord at the pool and instead of someone returning it,they kept as a souvenir. People were loud, I thought I heard a drunken fight down the hall. Pool was really busy,parents wouldn't watch their kids and tell them to have some respect for others,but wasn't surprised. Beds were pretty comfortable .

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay, we appreciate your business. We take comments and suggestions from our guest seriously and make necessary changes, we appreciate your opinion. Hope you will consider staying with us in future.

Very dated hotel. Rooms fairly clean. Could have used another blanket on the bed and found myself waking up cold every night. What was really horrible to see was all the cigarette butts everywhere outside. You would think they would want the outside to reflect what to expect inside. The laundry vents are by the entrance of the hotel and there is lint all over outside. The pool and hot tub was so full of people on Saturday with nobody monitoring horseplay. Sunday a guest was drinking beer in the hot tub with a sign above him clearly saying no alcoholic beverages allowed. Staff were pleasant and got some help from one gal on evening shift with getting a toy out for my grandson. Breakfast mediocre - coffee good. You pay for the safe in your room regardless if you use it. Its a separate fee on your bill.

Priyam D, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We apologize for the inconvenience while staying at our hotel, all the comments and suggestions given by our guest are taken seriously and act upon it. Hope you will give us another chance to make your stay comfortable and relaxing.

We've stayed here a couple times. The staff are generally friendly. Walking through one of the clerk's cloud of cigarette smoke to get into the hotel wasn't fun. Both times we have stayed, the hot tub has been broken. This last time we didn't even get a room with a bath tub. The pool wasn't warm enough for me to want to get in. That kind of wrecked our stay for me and my kids. Breakfast was pretty good. It was fairly quiet. Check in and check out were simple. Next time, we're going to look for another place to stay.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We want to thank you for taking time to let us know about your stay and are sorry that you had less than perfect stay. Be rest assured that the points you have raised is addressed with appropriate staff and necessary steps has been taken for it not to repeat. We take pride in our hotel and we hope that you will give us another chance to earn your trust back. Please give me a call directly and I will make sure that we do everything in our power to make this happen.

Friendly staff, good breakfast, nice pool and comfy beds! The jetted tub was a nice plus too! It was a nice family environment, and the kids enjoyed the indoor pool while the adults enjoyed the jacuzzi.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for taking time our and letting us know about your stay. We are glad that you enjoyed your stay, particularly breakfast, pool, comfortable beds and hot tub. We look forward to seeing you again in future if need arises.

This location is a bit secluded and some will find it hard to get to,especially after dark But the quiet location makes it a place I will come back to.and worth the effort. The breakfast was also very good with a nice selection of hot food.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for your business and we appreciate your business and look forward for you staying at our property in future.

Stayed for 4 days, the Hotel was clean, well kept; and the staff was extremely nice. Check In and Check Out took just a few minutes. We received a free newspaper every morning. They had a complimentary Continental Breakfast.

Priyam D, Front Office Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank You for your feedback, and we appreciate your business, we hope to see you again in the future.

Our second floor room was huge, and nicely appointed with a sofa, and a table with two upholstered chairs, great for playing games, or having a bite to eat. The bed and pillows were very comfy, and the room was quiet. The bathroom was spacious, and everything appeared clean. Breakfast was standard hotel fare, nothing special. The indoor pool and hot tub looked inviting, although we didn't use them. There were three machines and a weight machine, in the fitness center but there was no way to adjust the temperature of the room, and it was rather warm for a workout. The tv remote made it difficult to flip through the channels, and there was no guide. Overall, this is a great place to stay, and very reasonably priced.

Our experience was great. I would gladly stay there again. The room was fantastic and the service was very good. The breakfast was very good with a great variety of food served. The room was spacious.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you very much for your business and kind words, we look forward to seeing you in future.

The exterior was not very appealing. But our room was perfect! The shower was huge. The bed was comfy and it was pretty quiet! Denise was super nice when we checked in. She was very helpful. The ladies at checkout were bubbly and nice as well! Overall, the exterior appearance is not appealing. The deco is a bit outdated. But tje room was noce and comfy. The air worked well, the pool was clean. We really enjoyed our stay.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward to seeing you in future.

Nice clean hotel near everything! Room was clean and quiet with nice beds and bathroom with tub/shower. Breakfast was easy and location was close by the amenities of the San Fernando Valley. Price was reason I chose and location.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you very much for your business and kind words, we look forward to seeing you in future.

Stayed here for one night while the Gauntlet obstacle race was in town. Very nice little hotel. Counter guy was very friendly and even corrected one of my mistakes during checkout, all with a smile and great attitude. Breakfast was smaller, but still great. Had biscuits, gravy, scrambled eggs, sausage patties, yogurt, cereal, bagles, and waffles with assorted toppings provided. As well as apple and orange juice, milk, coffee to drink.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward doing business with you in the future.

The best western located conveniently off of 169 highway is a hidden gem. upon check in we were greeted with a warm welcome and we were pleasantly surprised how nicely appointed our guest room was. Spacious and comfortable. The breakfast had all the right stuff. Coffee was hot and the biscuits, bacon and eggs were excellent. i would highly recommend this hotel to anyone passing thru tulsa or needing a quiet relaxed atmosphere.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and kind words, we look forward to seeing you in future.

The hotel is beautiful. The staff was awesome and our room was so comfortable and welcoming. Our room had a walk in shower and we thoroughly enjoyed ourselves. We will definitely stay here again when we return to Tulsa

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about your stay, we appreciate it and appreciate your business as well. We look forward to serving you in future.

Rooms were clean. The bed was very comfortable. Even though it is conveniently located, it is very quiet. It had a great breakfast. The staff was helpful and friendly. Easy to access from 169. There is a washer and dryer on site. Although, the dryer was broken.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and informing us about your stay, we appreciate your business and comments. We look forward to serving you in future.

There's absolutely NOTHING that went right on this stay. From the minute we checked in EVERYTHING was a complete disaster. The "heated" pool as advertised on the website was ice cold and according to the Front Desk person and the ACTUAL OWNER " has never been heated. The hot tub didn't work half the time. The "free Wi-Fi" was non-existent as it didn't work either. Hot water must not be a necessity anymore because the room had NONE. Shower was ice cold and floor incredibly slippery. The only decent thing they had was breakfast but even that was disappointing after everything else. I've never had a problem before with Best Western but after the stay in this hotel I'll NEVER think about staying at another one again even if the entire stay is comped. Overall just plain HORRIBLE hotel. The ONLY reason they got one star is because negative stars aren't an option here.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We want to thank you for taking time and letting us know about your stay. Just for the record our pool is heated and set at the temperature recommended by the local health department, we will educate our staff about this. Hot tub has been working correctly and has a 15 minutes timer which can be reset immediately after it turns off. I personally came and check your wi-fi and you were able to access the wi-fi on your hand held devices but you were not able to access on your computer as a firewall settings in your computer was unable to access our terms and condition page. Our entire property had plenty of hot water, and there was plenty of hot water in the room you were staying in - it just had to be adjusted on the hand held shower for proper temperature. In future please let us know (or anywhere you stay) if you have any issue and we can help to resolve it and take corrective actions immediately. I apologize for any inconvenience this may have caused you, I hope you consider staying with us again in future, please give me a call and I will personally make sure you stay is better than you expectations.

We stayed only one night and were upgraded to a suite. The room was very large and comfortable. Our only complaint was that it was dark, even with all the lights turned on, especially after we closed the drapes for the evening. The couch was very comfy, but there was no lighting above or next to the couch, so reading a book or newspaper was not possible - too dark! The bed and pillows were great. Didn't eat breakfast there because we had a breakfast date with family who live in Tulsa.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay. We take every comment/suggestions from our guest seriously and implement changes as necessary, we certainly appreciate your input.. We look forward to seeing you in future.

had a wonderful time.nice and clean with very comfortable beds.had a lot of fun in the pool.and a great breakfast the next morning it had many different things to eat and choose from.rooms were very clean and stocked with plenty of towels.front desk was very nice and very helpful.it was a very quite motel and very relaxing.grand kids enjoyed the pool and the pop and snack machine on every floor.the laundry room was very nice and convenient.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for staying with us and your kind words, we are glad you had great time during your stay. We look forward to seeing you again in future.

This hotel was nice enough. There wasn't anything majorly off putting nor was there anything extra special about it. It was clean and quiet, with comfortable beds and had a nice free breakfast. The location is maybe a little odd as it sits back behind a car wash and was a little outside of the busier part of town, which some may actually like... it was still close enough to get to restaurants and stores in a decent time.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business. We look forward to serving you in future.

We really enjoyed our stay at this Best Western. The Staff was very friendly, the hot breakfast was great every morning, the room was spacious (even with our three children!) One thing that drew us to this hotel was that it had an indoor pool. However, the water and room was a little cold, so we got in the jacuzzi but the water in there wasn't much warmer surprisingly... The gym had good equipment.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for staying with us and glad that you had a wonderful stay. We apologize about the pool temperature, although we have to stay in the local health department codes for the temperatures. Hope to see you in near future.

All the employees were fantastic!! Even thou there was remodeling being done it was still a pleasant stay. The remodeling crew would stop working so any guest could make their way thru the lobby without the noise. The front desk clerk apologized several times for the inconvenience. The room was clean and the bed was comfy. Got me some sleep!!

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about your stay and excusing our remodeling mess, hopefully you wont have to see that on your future visit. We appreciate your business and look forward to seeing you on your future stay.

I check into the hotel the day my pipes busted. A great escape from the work being done at my home. The room was heaven sent. Hotel quite, and nice workout with a good swim. And now I was relaxed and slumbered into a comfortable bed to wake to a good buffet.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and are very pleased that you enjoyed your stay, now you have a new place to go for a little get away! Look forward to seeing you in future and we hope that your plumbing doesn't give you any more trouble.

All staff was professional. Washer and dryer available. Business center available 24hrs. Front desk attendant always available early morning or late. Location was great for shopping meals, gas and car wash.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about your stay, hope you had great Xmas get together while visiting Tulsa with your family. Look forward to seeing you in future.

consistently excellent in every way. great value. meets my needs every time. convenient location. easy travel to all my destinations. staff has always been friendly, knowledgeable, and helpful. it's nice to see the same staff every time I visit. that consistency shows me a sign that it is a well run business

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for choosing our hotel every time you visit Tulsa, we appreciate your business and look forward to seeing you in future.

I found a toenail in my bed at the pillow area when I first got there and sat down to plug in my phone!! Also found a dirty sock under the air conditioner. The day we were out, out trash was emptied, however our beds were not made and the floors were not cleaned. We were given clean sheets that we used to change all of the beds. Appearance and appointments for the room were nice. There was even a ceiling fan with a fold-out couch. There was not enough lighting in the room though. The lobby area and service people were very nice, but wasn't pleased with the cleanliness.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for letting us know about your stay and we are very sorry that you had the experience you had. Please call me ahead next time and I personally will make sure that your stay is above your expectations.

conveniently located, nice people and clean environment. Getting into and out of the parking lot can be a challenge during rush hour. I felt safe in the location. There was a school and playground with kids next door.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We are glad to hear that you had a good stay, we look forward to seeing you in future.

So the location is about 20 minutes from the downtown area, so it is quite and a little confusing to get to. We went though a few wrong parking lots until we turned into the correct one. We got in around 9:30PM hoping to hit the hot tub and pool; however, the pool hours are from 10AM to 10 PM, so we could not use this area at all during our stay. The rooms were big and so are the bathrooms, BUT the rooms are very old and smell odd. I choose to were my shoes the most of the time, not wanting to put my bare feet on the carpet. The worst part was the showers. Even with the knob turned all the way over to the hot side, the shower was only a little warm. The staff was awesome! we enjoyed the woman who checked us in, but the rest of the stay was pretty poor.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We are sorry that you had less than perfect stay while staying at our property, we apologize for that. I hope you give us second chance and if you do please give me a call personally and I will make sure your stay is just the way its supposed to be.

Started out bad from the beginning. Made reservations, check-in starts at 2 p.m., arrived about 3:30 p.m., room not ready. Had to sit and wait. Room a little sparse, carpet stained. Mini-fridge was barely cool, no time to call down because we were running behind for our evening event. The next morning the shower was cold, the water only warmed to "almost warm" after running the water forever! Not the way I wanted to remember our 40th wedding anniversary.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We are so sorry to hear that you stay was not what you expected, we apologize for that. I hope you will give us a second chance to make things right, please give me a call and I will personally make sure that you are satisfied with your stay.

Your response to me about the TV is bunk. Nobody came to my room to show me anything. The brightness was dark, not correctable, and it was not possible to read the names or numbers on basketball jerseys or even to see if basket was made. The sound went up and down sporadically, and often shut down completely as I reported to your staff. So your response is bunk. If this is your best solution, good luck on your next career.This one should be over soon.

Just checked in. After unpacking found TV was not working well Front desk could only move me to another room, not acceptable. Otherwise hotel seems very nice, but my 3 rooms twice a year will find another hotel.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
I want to take this opportunity to thank you for your business and am sorry that you had less than perfect stay. However the television now a days have sensors in them that when the room is dark the TV automatically goes little dim for the easiness on the eyes. As you had seen when we came to assist you with this issue when we turned the lights on in the room, the TV vent brighter. I hope that you will consider staying with again and if I can be of any further assistance feel free to let me know.

This is a good Best Western. It has an indoor pool. We had a comfortable night here. The staff are very friendly and accommodating. The rate was very good compared to other BW hotels in the area. The breakfast area appeared to be large enough, but it was overcrowded at 8:30 am on a Saturday. We were able to find seating at two overflow tables in the lobby. The parking lot is cramped and the property is squeezed in behind a car wash. Some guests had to park on a grass lot between the hotel and car wash. Be warned that they will charge you $1.50 for an in-room safe whether you use it or not. It is not mentioned at check-in. It may have been in the fine print when I booked the room online.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us we appreciate your business. The lot next to the hotel is for overflow parking in an event when all the spots are taken around the hotel. We had couple of teams staying on the property when you stayed with us and quite a few of them were eating breakfast at the same time, so we agree the breakfast area was certainly crowded, that's why we have more seating outside of that. The safe charges are clearly mentioned on the registration card at the time of check in and guest initials that, how ever it can be removed at guest request any time. The entrances are designed by the city of Tulsa and there is very little we can do about it. If we can assist you in future please let us know.

The value and location of the property was very good. Although it is situated behind an automatic car wash, it was easy to access Hwy 169 during the morning rush hour & I was able to get to my first morning business meeting on time. The front desk lady (Quatilla- I'm sure I butchered her name) was very friendly, nice & helpful. She gave me good directions to a store that I was needing to get to the evening I checked in.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We were glad to have you as our guest and are pleased to hear that you had wonderful stay, we look forward to seeing you in future.

They price matched me for the Priceline price, they were very helpful with anything I needed, the room was clean. What more could you ask for? The breakfast was great and you could smell the bacon from down the hallway. The shower had an overhead sprayer. The staff was very friendly. There were lots of children playing in the pool area. It was a good hotel!

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We want to take this opportunity to thank you for your business and are glad to hear you had wonderful stay and look forward to seeing you in future.

Hotel is very nice, although a tad hard to find due to poor signage. The sign in the driveway in is maybe a foot long and very hard to see. Excellent room although it did have a weird thermostat which seemed to STOP cooling the room when you left. Check in was fine, check out was another story. They have a safe in the room and it's mentioned in the info book in the room to mention if you didn't use it at checkout. First thing I told Trillia at checkout was we didn't use it. She goes on about how her Mom says the sign is very difficult to see also, etc. etc. Trillia then gives me the bill to sign and it has the safe charge on it. I told her our conversation started with "We didn't use the safe". After spending at least 10 minutes with her clicking away on the computer, she calls for help. No one came down, but after a couple of pending charges for the wrong amount, the correct amount was billed. Breakfast was the standard hotel breakfast but once again Trillia was hanging around, not really helping, but kinda suggesting to people that had just come in that it was closing soon. Didn't affect us, but if it's open till a certain time, people can come in until that time right? We will stay here again, as the pool and hot tub were also nice, but like I mentioned watch your bill for the "safe" charge just to be safe!! :)

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about your stay, we appreciate your business. Thermostat are called green thermostat and they go to default settings when it senses no movement in the room thus saving energy. We apologized to you about the safe (although it clearly mentions in the registration card which the guest initials at check in) charges which was removed thus resulting in another charge on the card and as I mentioned to you before the incorrect charges was dropped off and it takes 3-5 business days to show on your side, unfortunately that's the way the credit card companies work we don't have any control over it. The desk clerk was new and did not know how to rectify this, my apologies for this again and further training has been scheduled. The driveway and the signage is regulated by the city of Tulsa zoning department and we have put in the maximum allowable signage - yes its frustrating for us as well. Thanks for assuring us that you will be back to our facility and we look forward to serving you in future.

Best Western Plus Woodland Hills Hotel & Suites, Tulsa, OKLAHOMA was an extremely quiet place to sleep. The hotel staff was friendly, the breakfast was very good, and the hotel and room was very clean. The swimming pool and Jacuzzi were nice too.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for your business and are glad to know you enjoyed your stay, we look forward to seeing you in future.

Very friendly and helpful staff. The pool and hot tub were great and the breakfast was wonderful. Very caring staff all the way to the manager. Night manager gave us a great recommendation for a nearby place for dinner.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you very much for your business and look forward to seeing you in future.

The slow internet was not the real reason for only 3 stars. The difficulty finding the entrance and the desk clerk at check in were the main reasons. We followed a GPS and still found it difficult to find the entrance. A larger sign or something would be a big help. What really turned me off the most was when we asked where to eat. We were asking for suggestions which have always been good at every Best Western we have used. This time the reply was "Wherever you want." We were told the highway had plenty of restaurants. For a Plus this wasn't a Plus for us.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your stay, we appreciate the comments and suggestions we get from our guest and have taken appropriate actions to correct the issues. Next time please let us know if you have any issues while staying so we can resolve it and not have any inconvenience for you. Unfortunately about the entrance we cannot do much as the city planning committee decides how its going to be. We apologize for any inconvenience this may have caused you, I hope you will consider staying with us again in future if need arises. Please give me a call and I will personally make sure your stay is what it should be - perfect!

Great place, elevator was a little scary, when we rode it to the room. Loved the chandelier and waterfall in the lobby. The room was great, slept great but did not have a fan in bathroom, Breakfast was not on point tho.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We appreciate your feed back. The bathroom has vent only with the fan in the attic so there would no noise in the room. We thank you for your business and look forward to serving you in future.

Very nice hotel. Will definitely stay again. Quiet. Easy access from road. Close to restaurants. Good value. Fitness Room equipment worked. Breakfast was good and nicely displayed....always full of food...

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We appreciate your business and look forward to serving you in future. Thanks.

I spent four nights. Check in was fast and easy. The lobby and rooms are clean and quiet. They have an indoor pool and gym and a nice breakfast buffet. A nice budget hotel. Close to restaurants and businesses.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and look forward to serving you in future.

I stayed for a night as a halfway point on my way to Kansas City for the eclipse. Of all the hotels I've stayed in, I'm happy to say this was the first time I was asked upon check in about my special requests. I almost always write "top floor, best view" especially in places I've never been. No one has ever commented on it but the lady who checked me in on Saturday was so nice and asked me what view I'd like and did her best to get me the best. I didn't know there wasn't much of a view in either direction but she chatted with me a lot and made interested in jetting out to take a look around this town I was passing through. The room was nice and stocked. The breakfast in the morning was pretty good and I appreciated they had labeled recycle bins for everyone to use! Indoor hot tub and pool was why I chose it but it was so comfortable, I'm glad it was on the way.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and are very glad that you enjoyed your stay and taking time to let us know about your stay we really appreciate it and look forward to seeing you in future.

A tasty, hot breakfast was provided. Room was clean and provided microwave and refrigerator. Bed was comfortable. Location was close to Garden Railway Convention that we were attending. Staff were polite and helpful.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We were delighted to have you as our guest and are glad that you have a wonderful stay. We look forward to seeing in near future. Thanks for your business.

This hotel was clean, comfortable and economical. It was off the main road a little bit so it was quite at night. The breakfast was good and had variety. Also the summer offer of a $10 per night was a nice bonus.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us, we appreciate your business. Look forward for your business in future.

We took our grandchildren for a minivacation and stayed one night. The hotel was relatively clean and the pool was a huge attraction for the kids. When we finally settled in for the evening we attempted to connect to the wireless Internet. While it seemed as if we were connected, we couldn't access anything. The desk clerk blamed it on multiple users but this was like we were connected to the router but the router wasn't sending the message forward. Sure happy we were only there for one night. Scratchy bedding, thick dust behind the beds, light out in the bathroom, and no bathroom fan were some of the inconveniences.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We wanted to take time and thank you for letting us know about your experience at our hotel, we take every comments and suggestions seriously and take appropriate action. We apologize for the inconvenience about the internet connection issues and sometimes is our equipment and at times its the user firewall blocking the surfing. In the bathroom we only have vent and the motor is in the attic so there would no noise in the rooms. Nonetheless, the issues you have brought has been addressed. We hope that you will consider staying with us again and please contact us directly and I personally will make sure you have a great stay.

The hotel we usually stay at (and many surrounding it) were sold out. We stayed at this Best Western Plus (the one in Wichita is great) because it was near the Woodland Hills area. The price was great, but there is a reason for that. The room smelled like smoke, and the bathroom lighting was poor. Water wasn't softened or very hot - it is an older hotel. But the bed was a nightmare, literally. The pillows were super flat and the bed was super hard. This is the worst night's sleep my husband and I have ever had in a hotel. Next morning I had a migraine and upper and lower back pain. I would not recommend this hotel.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about your stay, we apologize that you less than perfect stay. As advertise we are a 100% non smoking hotel had you informed us that you feel like it been smoked in we would addressed the issue right away and would have moved you to a different room for your comfort. About our mattress most people loves it and very few don't. Again we are sorry that you were not completely satisfied.

If you are needing a hotel that is clean, reasonably priced, close to just about everything--you can't go wrong with this Best Western. Standard breakfast items offered, comfortable beds, great shower and A/C, safe neighborhood, plenty of parking. You won't be sorry! I would definitely stay here again.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We were so glad that you choose us for your stay when visiting our beautiful city of Tulsa, we appreciate your business and look forward serving you in future.

Our stay at Best Western was very enjoyable. Great customer service and room was comfortable and clean. We stayed a week and enjoyed our stay. We will be staying at Best Western at our next out-of-town trip.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We want to thank you for your business and are glad that you enjoyed your stay at our hotel, we look forward to seeing you in future when your need arises.

Being a Diamond member is totally ignored at this hotel. Even when upgrade rooms are available, the manager declines. No Diamond perks were received. The bedding had holes and the towels were well used. In the breakfast area, the microwave did not work, but required to be unplugged and replugged in the electrical outlet. The biscuits were extremely hard and the hot food was marginal. The fruit was old and over ripe. The Manager seemed to have a negative attitude to all the guest and stared down guest while they were eating. The closet space in the room was really small, less than half the size of a normal room.

Rex T, Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for letting us know about your experience with your stay at our hotel. We apologize that your stay was less than perfect. However every comment and suggestion our guest makes are taken seriously and appropriate actions have been taken. Although at the time of check in as elite member recognition when asked you chose to get the points added to your account, which we did. We hope that you will consider staying with us in future if need arises. Please let me know and I will make sure you have an excellent stay with us.

Gravy was like water, biscuits were like rocks, and the staff seemed as if it was beyond their control and didn't want to hear my complaint. Phone in the room did not work, and they did nothing to fix it.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your experience, we take pride in our hotel and any suggestions or comments made are taken very seriously and appropriate actions have been taken to rectify the issues. We hope that you would consider staying with us again in the future. We apologize for any inconvenience this may have caused you and look forward to serving you again.

Stepped on a nail from the carpet coming up off of the ground. The room was pretty dirty still when checked in. Was there on leisure so wasn't at the hotel too often but when I was hotel staff was not working the desk. She was in the pool during after hours. Had a couple of complaints that I needed to report but wasn't able to.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We apologize for the experience you had at our hotel, however we have taken appropriate action not to have this repeated again. We hope you will consider staying with us again. Thanks.

This time it was not a good stay.Have stayed before all was better except their wi-fi was not good. The agreed upon rate was wrong they did change it but not sure I will not be billed double because did not see a retraction of the old bill. The room wasn't cleaned even after telling them. The food was cold and the serving room was not kept clean and the tables were not cleaned you had to clean them to be able to eat.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about you stay, we have taken appropriate action on our end to make sure that this doesn't occur again. Be rest assured that you are not being billed double as I have made sure of that. Its not an excuse, however we were extremely busy with couple of youth sports team in house which caused us to get behind on cleaning in the breakfast room due to heavy traffic, but again we have taken necessary steps for this not to happen again. Hope that you will give us another chance to redeem ourselves.

I have stayed here many nights over the last few months. Never had a problem. Always clean and friendly staff. It's my go to hotel in The Tulsa and Broken Arrow area. The beds are comfortable almost as good as home.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about you wonderful stay with us when visiting our great city of Tulsa, OK. We look forward to seeing you again in near future.

This is the first time I have stayed here and it was a wonderful experience. Great staff, a very nice room, and a great breakfast! I slept soundly! Since I stay in Tulsa often, I will definitely be back!

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We were so glad that you choose us for your stay when visiting Tulsa and are so glad that you found everything above standards. We will be looking forward to your future stay at our hotel. Thanks for taking time to write about your experience with us.

Nice hotel. Very friendly and helpful staff. extensive breakfast will draw me back to this place again. Will recommend to my co-workers and family. During my last stay one of the desk clerks Priyam was extremely helpful.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
We appreciate your business and kind words, and look forward to serving you in future.

Perfect location to the BOK Center. The service and employees were helpful and very nice. Wifi in room could be improved. Fitness center was pretty sufficient, there was also a pool, I didn't take advantage of it. I should have!

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for choosing our facility to stay when you were visiting Tulsa, we appreciate your business and look forward to serving you in future.

Front desk staff didn't know how to make a reservation and was not friendly. They did not recognize us as diamond members and I had to ask for bottle of water. We are loyal to stay with them always, but I don't know why anymore.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your experience, your comments and suggestions are taken seriously and necessary steps are taken for this not to happen again in the future, we apologize for that. We hope that you will give us another chance to show you that we do care and appropriate actions have been taken.

Beautiful hotel, rooms clean and spacious bed and pillows comfortable. People very friendly. Price was good. Breakfast good, bacon sausage and biscuits, gravy cereals danishes lots of variety. Hotel over all very clean and beautifully decorated

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and let us know about your stay, we appreciate your business and look forward to serving you in future.

Home away from home, excellent service, good breakfast. A good value. Within 15 minutes to a lot of Tulsa attractions. Very quite area. Pool and hot tub was nice and clean. I will stay here again when in the area.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us and taking time to let us know about your stay, we look forward to seeing you again in future.

Night counter help very good, day not a whole different story all he wanted was to get a perfect 10 on all areas, breakfast very limited items, ng ad to locate entrance to the hotel not marked very well. Address is on 62nd street can not get to the hotel this way have to turn by car wash. Very tight turn.

Rex T, General Manager at Best Western Plus Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know regarding your stay, we appreciate it and this helps us take appropriate action and educate our staffing personals. The entry to the hotel was designed by the city of Tulsa and we did not have much say so in it unfortunately. We hope that you would consider staying with us again in the future if need arises, we certainly value your business.

Stayed in the suite with 3 other family members. Sheet on one of the beds was stained. Nephew slept on the hideaway bed in the couch, no sheets, blankets or pillows provided. Stayed 2 nights and the stained sheet was never replaced ( had a black stain on it, not large but definitely noticeable), and they only left 3 clean towels. The breakfast hot foods were all lukewarm both days. Parking is a big problem, only room for maybe a dozen vehicles in front of the building. Just not impressed at all.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time and letting us know about not so great stay at our hotel. We take every comment and suggestions by our guest seriously and act upon it, needless to say that your concern has been addressed and corrected where needs to be. For the parking unfortunately we only have so many parking in the front of the hotel, however there are plenty and enough parking in the back of the hotel for our guest. I hope you consider giving us another chance to prove that we are better than the experience you had encountered when you stayed with us.

The room had popcorn on the floor, syrup on the phone, shower was not clean, and a book left by another guest on the floor. The pool was cold and the fridge didn't work. I had a 9 month old baby in the room I was afraid if I put him on the floor he would find something else and choke on it.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks for taking time to let us know about your experience at our hotel and we are very sorry and surprised about the experience you had. We take the suggestions and comments by our guest seriously and act upon it. This is very unlike of us although we hope you will give us another chance to provide you a more comfortable stay as it should be.

I really enjoyed staying at this hotel, it was reasonably priced and I loved the fact that it had a pool and a hot tub. I would recommend staying at this hotel. Awesome friendly staff. I enjoyed that a full breakfast was included.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
I am so glad that you enjoyed your stay at our hotel when visiting our beautiful town of Tulsa and were glad that you enjoyed our indoor heated pool and hot tub as well as our free hot breakfast. We look forward to seeing you in future. Thank you!

Hotel was a little strange on how to get in to, but made us feel a little safer. Hotel was clean and staff were very friendly, would stay here again without hesitation. Getting around to the places we wanted to visit, very easy to access the highways.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks for the kind words we appreciate your business, will see you again when you visit this area again.

I stayed here because I redeemed my reward points and could get 2 nights since it's out a ways. The staff was really helpful discussing transportation options since I was in town for the NCAA tournament. The room was clean and the bed VERY comfortable. Great water pressure in shower. I would definitely stay here again.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and hope you had fun at the NCAA tournament. Hope to see you in future.

Multiple staff at front-desk, none offered to help check-in, visibly dirty, smoke-detectors hanging to the floor w/exposed wires over-night. As if they were in maintenance, but left unfinished, small breakfast, bathroom was terrible, low toilet paper - wasn't replaced, shower-rod was broke - hanging sideways. BW Gold-member, and this just wasn't good.

On almost every detail, this hotel fails to measure up. The common areas are dirty, the rooms poorly maintained, the staff inattentive, the outside areas uncleaned, and the breakfast area in need of deep cleaning. To cite the individual deficiencies would run on far too long. It's a pity as the rooms and building have many upscale features and could be quite excellent. To say the hotel is mismanaged would be a gigantic understatement. The members of the staff are pleasant and helpful but seemingly lack direction. This is a hotel that I will certainly never contemplate visiting again. In considering value it is also wanting. The rate was moderate ($88/nite) but at half that it would still be unacceptable.

we reserved 10 rooms and as far as I was concerned, they all were great !!!! the rooms were CLEAN and smoke=free of the smell, the breakfast was ok !!!! check=in was quick and easy as well as check-out !~~~

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thank you for your business and look forward to serving you in future with even better service and enhanced breakfast.

This hotel was very nice, very clean and very quiet even though it was full while we were there. The staff was very good, friendly and accommodating. We will definitely stay at this hotel again in the future.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thank you very much for your business and we look forward to serving you in near future.

Stayed at this Best Western once before and it was quiet, clean, nice amenities, and no problems with the room, so when we needed a place for the night before a move it was close, so we chose it again and were not disappointed. The controls for the shower were not working quite right, but he staff asked if there were any problems and he was told of this. I feel it will be rectified for the next guest.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us, we take pride in our hotel and any suggestion or comments given are taken seriously and appropriate action has been taken. We hope to see you on your next trip to Tulsa.

Excellent Stay. I will always stay here. Service was excellent and the breakfast was great. Very quiet and clean. The staff was very friend. The location is very close to the freeway and restaurants. I would recommend this hotel to everyone.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thank you very much for the recommendation, we appreciate your business and will look forward to serving you again in future.

We had no problems whatsoever. Would definitely stay here again. Breakfast one of the best I've ever had in an Oklahoma hotel. Beds slept like they were brand new and expensive. The hotel itself was difficult to find the first time, but once you get there, you can immediately see an easier way to drive in and out. The TV was top notch, and the remote was one of those waterproof washable ones. Fold out couch was thicker than most, actually fairly comfortable.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
We appreciate you having with us, and we thank you very much for the kind words. We look forward to seeing you again in near future.

A great place to stay for business, or leisure. The hotel has excellent, and a very friendly staff. They make sure that all the guest doesn't have any issues. Also I enjoyed the hot complimentary breakfast they provided, and also they provide a very good wi-fi network, which won't stop you from doing your work.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks, we appreciate your business, see you soon in near future.

I stayed 1 night with my 2 kids. The internet did not work with my tablet but the kids had no problem with their devices. The room was comfortable. Breakfast Monday morning was pulled at 9:00 AM. We didn't have to get on the road really early, so was looking forward to a leisurely breakfast with the kids. The waffle batter was very watery and thus did not make a proper waffle. We made it work though.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thank you for staying with us, we appreciate your business. Sorry you had issues with your tablet not getting on line, however next time please let us know so we can help you fix the issue. We take every suggestion very seriously and take immediate actions to correct it and improve.

I only stay at Best westerns when I trail if possible. Was disappointed with this one, Check in was great check out not so good the room ac did not cool down very good and the bathroom was a little dirty and the light in the shower did not work the check out lady asked if everything was ok, said no that the shower was dirty no reaction so I did not say anything about the ac and light. when in the area probe won't stay there again. The breakfast not so good.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
Thanks for your business and am very sorry that the stay was not upto your expectation, this is not who we are. I hope you will give us a second chance to earn your trust back, please give me a call directly and I will make sure that you have a pleasant stay.

I really enjoyed our stay at this hotel. It was very close to our family so that was an extra bonus. The rooms were very clean and comfortable. The staff was very helpful and pleasant. There was a pool at this hotel but during our stay it was closed for the season so we didn't experience anything with that. The establishment was very clean. The hotel is located on the outer road next to the highway so it is extremely convenient to access. The bathrooms were very clean. There was tile that looked like wood in the room which I think is a very modern look. Over all very clean and comfy and fairly updated.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
We appreciate your business and look forward to serving you when you visit your family again in the area. Our indoor pool is open from 10 am to 10 pm all year around and should not have been closed unless its out of these timings.

I stayed in a room with a King sized bed. The bed was outstanding and had a great nights sleep. The design of the room was very interesting. Glass Block between the shower and room was really neat. HUGE shower!! Great service and knowledgeable staff. I'll definitely be back when in town.

Rex T, General Manager at BEST WESTERN PLUS Woodland Hills Hotel & Suites, responded to this review
We were so glad to have you as our guest, hope to see you soon in the future and thanks for kind words.

The hotel was reletively nice kept. Not as nice as some best westerns I have stayed at before but certainly not as bad! The pool was a little cloudy, but the rooms were nice and clean. Some of the lamps were burned out, which was not the greatest. Air conditioning worked ok. We could not turn on the fan because it was so dusty! Overall it was a good stay, but a little overpriced for the quality of the rooms!

Overall, a nice hotel with a great location and easy access. Pool could use some improvements. Cluttered with loungers and not much room to move around. Breakfast was good, but again could use some upgrades. seemed low on staff; only 1-2 staffers working areas, it seemed. Room was nice and comfortable and the WIFI was efficient, but had to connect to multiple sources, during stay, depending an area of hotel.

The staff there are very friends and accommodating. The hotel is beautiful and you get an amazing price for all its amenities. Great Stay and the pool was fun for the whole family! I know where I will stay the next time I am in Tulsa!

We enjoyed our room, was clean and no issues. Room has safe, fridge, microwave and coffee maker. Staff was very nice. Breakfast was typical, eggs, sausage, waffle , yogurt, cereal , breads, Milk, juice and coffee. Has an indoor swimming pool and hot tub. Would stay here again!

The hotel rooms are well appointed with good desk for in room work if needed. The beds had a lot of choices for pillow density. The walk-in shower option provided ease of access and regress along with good water flow for great shower. The location next to Hwy 169 gives easy and quick access to all areas of East Tulsa.

The check out was the worst. They give award cards but these people weren't trained to apply them. It took over 2-1/2 hours and the problem still was not solved. There also were other problems like a broken shower which was solved. Breakfast items not filled. I would not stay at this one again. But we did stay at two others afterwards and were satisfied.

The manager was arguing with another guest in front of everybody when we arrived. Our room was not ready at check in time. The elevator stopped working, breakfast was horrible. Our bathroom was clogged up when we arrived and we have to call guest services.

I have had the worst experience I have ever had. the manager acted just terrible and lied about having any reservations for a group of people. i will tell everone that I contact in buisness and personal not to use this motel.

Hotel is in a nice location and very close to some great dining restaurants. Hotel staff are very nice and helpful and they will assist you in anyway they can to make your stay a safe and pleasant experience.

Thought that earthquakes were the only things that would cause a room to shake in Oklahoma not true try industrial dryers at 11:00 pm. They will also cause you to wake up. That's not the only thing that will wake you up either. How about an unscheduled wake up call at 6 a.m. with the response from the front desk "sorry wrong room" Avoid this place if you can.

I have never stayed in such a filthy hotel and I stay in approximately 20 hotels per year. I have never been so dissatisfied with a hotel room in my whole life. We discovered our room was too dirty to sleep in too late at night and we couldn't leave. The sheets were dull of hair and wrinkly and had not been changed. The pillowcases had yellow slobber stains and the sheets had pink stains. There was no toilet paper or Kleenex in the bathroom and the towels were folded but had ketchup stains. The floor was caked with crumbs and food. We tried calling the front desk every half an hr and never got an answer. In the morning after only a couple hours of restless sleep with no blankets on top of dirty sheets, we told the manager we didn't want to pay one penny for the room. He was unsympathetic, unapologetic, and refused us a full refund and instead said he'd make an adjustment. We were charged the full price with no discount. 50% dirty + 50% horrible customer service=100% reason to never go back.

This was a very good economic hotel that I stayed at for 5 days. Location was a bit out of the way, but overall was worth the stay. Appreciated and used all of the amenities- pool, fitness room, business room and daily breakfast.

Staff helpful, just slow. They charge for the safe unless you ask it to be removed from the bill. The manager of the breakfast bar handles food with her bar hands, bringing out slices of bread a hand full at a time. There was a line at the counter and there was only one clerk. A second person was called out of the office to answer a question, but did not open up a second check-in station to help people. Room was clean and the windows open, which was great because the weather was very, very nice during our stay. Again, the staff attitudes were fine. They just didn't have great skills/processes.

We stayed here to stay close the the mall. Which was about 2 miles away. Nice location. Hotel is nice and clean. Rate wasn't too bad. Breakfast and fitness center could be better quality but they did the job. The room was clean and beds were comfy. We were satisfied with our stay.

The Best Western was adequate for my week stay. Very friendly staff, the cleaning lady went out of her way to keep my room tidy, a fair price, the bonus of a swimming pool and hot tub(+++), fast internet, adequate breakfast bar and plenty of parking. However, I did not care for the cigarette smell and noisy heater in my room.

Hotel hot tub had something that looked like mold growing in it and the water wasn't very hot. A used bar of soap was left in my shower. A woman's hair clip was found on the floor next to the bed. Seems like my room might have been rented out by the hour before I got there.

You'd never guess this hotel was so close to the freeway unless you drove in that way -- coming in through the city, we had no idea until the next morning because everything was wonderfully quiet. The breakfast room has coffee available even at night, and in the morning there's a great selection of breads / waffles / cereal / fruit / scrambled eggs / sausage / etc. USA Today newspapers are set on a table in case you want news with breakfast. Very hospitable.

This hotel is awesome! The exterior, lobby, and rooms are very nice - especially for the price! I am not sure if the hotel has been recently updated to a more modern look or if it is new, but it was really nice! The King Suite was a great size, and the jetted tub in the bathroom is AMAZING!!! I really didn't want to leave that tub! The service was good, and we had no real issues with the hotel except that there was a pair of socks in the corner between the couch and the wall, so hopefully they will just make sure they double check the rooms from now on - overall the room and hotel seemed really clean! If you are in the Tulsa area, this hotel is a great value if you don't mind being a few miles from the city center - driving to downtown doesn't take long! Give this hotel a try and definitely get the jetted tub option!

It was simply an overnight stay so, to be truthful, we are not as concerned about the hotel as we are about the location and price. But this time it worked out very well. The rooms were small but the decor was very nice and everything we needed was there. Frig, microwave, safe, large TV and very comfortable bed. Bathroom was good and shower was great. All the extras were there - hairdryer, coffepot and all those other items we tend to forget at home. Staff was very nice and the best for last .....breakfast was above board great. Coffee was wonderful, waffles, eggs and sausage plus everything else you could want. Location was great...right off the highway but far enough off so no noise. Shopping was a very short distance away. Lots of restaurants nearby. The true review is that any visit to or thru Tulsa we have found our hotel.

It was handy to my doctor's office. It was off a busy road, so it was very quite. I felt safe. And close to lots of Shopping. I would go back again and till family and friends. Everything was so clean, inside and outside.

We stayed three nights during the summer, and the AC in the room was working sporadically. The manager said he'd work on it, and he tried, but didn't resolve. He gave us a discount and offered to make up for our experience during our next stay. We took him upon it. Our next stay was in the fall, and we did get a better than listed price. The rooms are very nice, modern, and clean. The beds and pillows are very comfortable. The internet works great. The walls are a little thin, so it's somewhat noisy. Breakfast could use some variety besides powdered eggs and sausage. Yes, there is yogurt, instant oatmeal, waffle mix, a toaster, some fruit, all varieties of tea and coffee, but real eggs and occasional bacon would be nice when you stay more than one night. The location of the hotel is very convenient to the freeway, but the driveway is really convoluted with a blind turn. I was always worried that there would be a car coming toward us that we wouldn't get a chance to see ahead of time. You have to turn in like you are going into the car wash next door, but then veer to the left to get on the hotel driveway. A little weird. Didn't use the pool or the fitness center so can't judge.

Our stay was just fantastic. I am glad that I chose this hotel for our stay it was very enjoyable and memorable. The manager Rex went beyond and above the line of duty to help me find good restaurants amongst other things, very knowledgeable & helpful guy I might add . This would be our hotel to stay at when we visit again Tulsa.

This is our hotle of choice whenever we visit Tulsa. It is very clean and comfortable. We would recommend it to anyone considering a stay there.There was a hot breakfast that was usual for any hotel but good.

We enjoyed our stay. We were upgraded to a nicer room just because and were very happy with it. Only trouble we had was noisy children above us up late and early next morn, but that doesnt reflect on our enjoyable stay!

We stayed there this past weekend and nothing but disrespect, unprofessionalism and rudeness. The manager Rex seemed racist and refused to help us in way. He had the worst customer service ever.When I asked a staff member who is the manager, she informed me Rex was. I asked who was over him, she said he is also the owner. I informed him that I did not want to deal with him because he is rude, unprofessional and disrespectful. Instead of trying to resolve our issues or even attempt to apologize he told me to take my business somewhere else. I was there on a weekend getaway with about 25 other people. We all had the absolute worst experience ever at a Best Western. We go to Tulsa every year and every time we stay at a Best Western, there always seem to be an issue but this last visit was utterly the worst ever. Rex kept telling us he can help us and when asked for sheets/blankets for sleeper sofa's we were told all they had was sheets. When asked what are we suppose to do for covers, I was told by a staff member "I can't help you". All weekend long that is all we heard. Upon checking out, we stood at the counter but Rex never acknowledged any of us. He just stood there and ignored us. Keep in mind he was the only one at the counter. I also saw him disrespect other people that were not in our group. He had an attitude when it came to helping white people in general. You see Rex is from Eastern Asia or somewhere to that nature. I am by no means racist but I know when someone is being discriminated against and this was definetly one of those moments. The hotel may be clean but it was the worst customer service experience we have ever dealt with. If you get rid of Rex, I would return.

Overall the room was clean and quiet. Didn't like that bathroom sink was located in room and not part of bathroom. Internet seemed a little slow. Breakfast was good with many options, waffles, eggs, cereal, etc. Would stay here again in the future

Very clean room, beds were good, great value. Pool and hot tub area were nice. Breakfast was ok. Little weird that no one was ever at front desk and you had to ring a bell, but she came quickly. We will stay again.

Room was small, but beds were comfortable and the pool was nice. Breakfast was a great bonus. Did not use the exercise equipment. Shower drain was slow. Advised front desk as we were leaving. Great stay for the money. My daughter (11) loved the giant chandeliar in the front lobby. Clean, quiet, friendly. I'd stay here again.

The room was clean but the sheets and towels had a strange odor! It was a okay place to stay and it was in a good location. The owners or managers acted like it was a chore to help you with anything. However, the employees were pleasant. I noticed on Sunday it seems liked they had nobody to clean.

great stay! very clean, polite, and speedy. overall great! the pools chemicals were a little too strong both times we stayed so hopefully they will get that under control. WE WOULD DEFINATELY stay there again! love that it is right in the middle of tulsa so it was close to the mall and all of the restaraunts.

The room was very nice. The rest of the property was well maintained. The amenities were new and looked very nice. Honestly, this hotel was as nice as many of the more expensive properties we have visited. The entrance to the hotel is a bit difficult. It looks like you are driving in to someone else's parking lot, but once you get there the parking is all convenient the rooms. The staff went above and beyond for the people in front of us that had a tricky situation. That is always nice to see. For those not from the area, the Woodland Hills area is the shopping hub of Tulsa. Movies and just about any kind of store are within very short drives. Also just about any kind of food you would want.

Tuesday after Labor Day weekend and the breakfast bar was devoid of eggs. But the pool was one of the nicest around. Clean and tidy. Helpful checkout staff. We did enjoy the bagels and cream cheese. My daughter liked the fruit loops.