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Best Western Luxury Inn

4.0 / 5
202 Avis Tripadvisor
811 Clover Road, Tracy, 95376-1704 Etats-Unis  copia !
telefono : (209) 832-0271
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Servicios de habitaciones

Macchina del caffè
Ferro e asse da stiro
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Reception 24/7
Ascensore
Centro fitness
Colazione gratuita
Parcheggio gratuito
Lavanderia

Actividades

Jacuzzi
Piscina
I punti forti

Servicios de habitaciones

Macchina del caffè
Ferro e asse da stiro
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Reception 24/7
Ascensore
Centro fitness
Colazione gratuita
Parcheggio gratuito
Lavanderia

Actividades

Jacuzzi
Piscina

Descrizione

Benvenuto al Best Western® Luxury Inn!Gli hotel di Tracy accolgono tifosi e giocatori in occasione degli eventi sportivi al Tracy Sports Complex, ma ci sono anche molte altre attrazioni in questa zona della California settentrionale.Il nostro hotel di Tracy offre una posizione eccellente per tutti i viaggiatori. Che tu debba recarti per lavoro al penitenziario Deuel Vocational Institution o sia qui solo di passaggio, ci troviamo in posizione centrale tra Sacramento e San Francisco. I dipendenti di Amazon apprezzano particolarmente il calore e l'ospitalità del nostro personale, oltre alla possibilità di raggiungere in poco tempo il campus per una riunione. Anche chi è in viaggio per lavoro può trovare un po' tempo da dedicare allo svago. Con il Grand Theatre nelle vicinanze, avrai sempre l'opportunità di trascorrere una splendida serata.Gli ospiti potranno inoltre recarsi all'azienda agricola Dell'Osso, per fare un viaggio indietro nel tempo e acquistare prodotti locali freschissimi. Il personale delle imprese di costruzione e i gruppi di militari soggiornano volentieri nel nostro hotel di Tracy, dove possono sentirsi come a casa. La sede della Defense Logistics Agency (DLA) a Tracy dista solo pochi minuti di auto e noi siamo orgogliosi di ospitare i militari e le loro famiglie. Se fai parte di un gruppo sportivo che si trova qui per giocare al Complex o sei semplicemente di passaggio, da noi potrai sperimentare l'autentica ospitalità del sud degli Stati Uniti.Grazie alle nostre camere spaziose dotate di materassi deluxe con imbottitura a cuscino e servizi moderni, il tuo soggiorno sarà ancora più piacevole. Tutti meritano un sonno ristoratore e il nostro hotel di Tracy è stato progettato per offrirti il maggior confort possibile. Se c'è qualcosa che possiamo fare per rendere la tua permanenza ancora più piacevole, comunicalo al nostro personale e noi faremo tutto il possibile per soddisfarti. La nostra priorità è garantirti un soggiorno eccezionale.Prenota subito un soggiorno rilassante al Best Western Luxury Inn per approfittare delle migliori tariffe disponibili! Ti auguriamo un soggiorno gradevole!

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Recensioni dei clienti

4.0
Basato sul parere di 202 viaggiatori
Eccellente
70
Molto buono
67
Nella media
35
Scarso
10
Pessimo
20
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"Staff May ignore Do Not Disturb Signs"
cmchughgw, 07 Mai 2024

Unfortunately, the higher hotel management ignored my do not disturb sign while I was on night shift, did not apologize for waking me and cutting my sleep for the day extremely short, and being overall aggressive about cleaning the room. I had to tape notes to the door to avoid being disturbed despite Crystal putting internal notes on my room files. It was unacceptable to ignore a do not disturb sign so aggressively. The housekeeping service aggressively knocked, was trying the door, and someone called the room which eventually woke me up. Everyone was extremely combative that day (5/16) about getting in to clean. I still do not understand why they had to wake me up because my colleagues rooms were not cleaned.

"Not coming back what so luxury about this"
Curious10231928818, 21 Février 2024

Front desk is rude and eggs were no good taste awful front desk has a wrong face mad looking face all the time and she really rude. Not coming back here anymore. Came in around 3:15 pm. The only good thing about this is the drinks maybe more options on cereal as well

"Not really a luxury hotel"
rcdorman, 04 Décembre 2023

Nice enough stay in a common Best Western, but just advertising hype to identify as a luxury hotel. Just admit it is standard and stop trying to charge a higher price for rooms that are just basic and not really special.

"Ok room"
martinione, 22 Septembre 2023

Not our favorite hotel. A King suite on second floor next to elevator. Had asked for a quiet room top floor. When we got to the hotel nothing else was available. Air con noisy and went on and off loudly all night long. Wore shoes in room as carpet was so dirty. Breakfast late in morning not appetizing. Food not hot at all. Staff was very nice- but not enough for us to return.

"Best Place to Stay Western"
wherenext4142, 29 Août 2023

My husband and I just happened to make reservations at a Best Western and were absolutely delighted with what we experienced. The rooms are adequate, clean, reasonable, fully stocked with the needed amenities and free breakfast. We will be seeking out Best Western hotels from now on as Best Western exceeded many other hotels we stayed at which were much more expensive and not nearly as nice.

"Pretty hotel"
markrobbi, 23 Août 2023

We stayed here at the last moment as part of our road trip. It looks beautiful from the outside with the Hamptons type facade. The hotel itself was clean and beds were comfy. We spent some time in the hot tub after some huge hikes we'd done and that helped soothe sore muscles! Breakfast was also yummy. Would definitely stay here again!

"First time stay Best Western"
Annie O, 22 Août 2023

The hotel offer very good rate good for if you want to stay out visiting and just want to rest the braeakast was nice .Towels were cheap, couldn't get extra towel had pick up myself. I don't have anything more to say, keep hitting submit and wants more words

"Dirty carpet, rude staff, manual doors"
spaceshiprodeo, 30 Juillet 2023

Place would've been very nice except the dirty carpet. If they don't wanna have it cleaned just put hard floors instead. Rude staff named CRYSTAL. Doors at entrance are manual not electric makes arrival with luggage a physical struggle. Very good breakfast

"Luxury is a misnomer"
kamnhb, 01 Mai 2023

This motel reminds me of one that was soon discontinued as a Best Western. There were so many little things wrong from poor quality breakfast, sickening amount of air freshener, and the coffee plug having to cross the faucet to the socket.

"Excellent stay for some hard workers"
anacastillo2023, 02 Février 2023

4 guys came from our Bakersfield location and I wanted to get them a nice place to spend the night - perfect location. Close to some great good - literally walking distance. Plus the complimentary (not continental) breakfast was amazing as they headed to work before heading home later in the afternoon.

"Just what you expect"
NWFolks, 11 Mai 2022

Clean, comfortable, friendly and the breakfast plus coffee was good. The hotel was quiet, the only problem was our GPS thinks the front door is off the freeway ramp, you can see the hotel but can't get there so do a recon and save yourself some back tracking.

"Tracy Califorina"
jerrystanford, 10 Février 2022

This is by far the best motel that I have stayed at in Califorina. The front desk staff was great. Breakfast was wonderful always something different. The housekeeping staff was very accommodating with us working at night.

"Great option in Tracy"
jose m, 30 Janvier 2022

Pros : Location, Safety, Cleanliness, Price, Customer service. Cons: Rooms look outdated (but clean), Small TV, $100 incidental deposit. Stayed one night using my rewards points. The location is right off the freeway with plenty of restaurants and a market across the street, as well as a gas station. Check in was quick and agents are all very polite. There was a $100 incidental deposit placed on my card, not sure if its a flat 100 or per night since we were only there 1 night. Didn't mind but seems a little steep for BW hotels which are normally around 25-50 a night. Although this may deter unwelcome guests from trying to stay there which is good. The building itself looks very nice and well maintained as well as the lobby area. The rooms however have a old look to them with beige and brown color schemes which I'm not a fan of. However the room was very clean, I even walked around with white socks with minimal stains from the carpet which says a lot. Did not have any issues with the beds or pillows as they were very comfortable and the bath towels were large, fluffy and white. Room had a working AC/Heater, refrigerator and microwave but a pretty small TV in my opinion. The hotel itself looks like its pretty safe itself, did not see any sketchy people or homeless around the building. I was a little concerned because I had my car full of items due to moving but did not have any incidents and was assigned a room facing the front parking spots to keep an eye on it or be able to hear if the alarm went off. Did not partake in the breakfast but the lady did mention it would be available from 5am-10AM? Unsure if its fully open or grab and go. Overall great hotel and would stay again.

"Ok but loud"
Oregontraveler477, 02 Décembre 2021

It seems to be a popular spot for highway crews to stay at. Very busy at breakfast time do we didnt wait around in the morning. The 2 workers they had were just trying to keep up with all the crew guys that were there. The staff were nice and hard working. The rooms were older but comfortable enough

"Old and outdated"
musicmaker9262021, 13 Septembre 2021

Not worth the $200+ Per night I paid. This was in Tracy, CA, not some major tourist attraction. I've paid the same for high end hotels on the beaches of CA and FL. I went with the reputable name of Best Western and was fooled by “Luxury” Inn. Hardly that. Old and outdated. Other BW's have been better. The pool area needs work. No umbrellas for shade, jacuzzi whirlpool jets not working so it was pointless, towels were so small, not even the size of a regular bath towel, overall appearance was not appealing. I paid extra for the “Luxury” King suite with a balcony, which was barely accessible. The right sliding door didn't open at all. The left side kept going off track. I also stepped into a hole/unleveled surface under the carpet (which was filthy) in the middle of the living area floor that threw me off balance and slightly twisted my ankle. The pull out sofa was a nightmare unless you like to sleep with a metal bar under your mid-back. Complimentary breakfast was horrible. Coffee was ok. You're better off going to the Jack in the Box across the street. Overall, for $225 per night, this place was a disappointment and needs a major upgrade.

"Nice quiet room and friendly staff"
suzaw2021, 10 Août 2021

Our room was nice, very clean, quiet and the service was quick and friendly! They do have a nice rewards program, which is nice since hotels have gotten considerably more expensive. I would recommend this location to anyone visiting Tracy CA and to the hotel Art buyer I would recommend another artist, there were two identical pictures on the wall that my hubby and were dumbfounded as to how incredibly ugly they were.

"Have stayed her many times"
36lauraq, 21 Juillet 2021

I have stayed at this hotel many times. The hotel staff is awesome and remember me from year to year. The rooms are clean and for the most part breakfast is good. The pool is a great place to refresh and relax. I Will stay here again!

"Super friendly and helpful staff."
Gordoninsantaclarita, 13 Juillet 2021

Our unexpected extra day in Tracey was made less stressful by the awesome staff. When we discovered we needed to stay an extra night to have work on our car completed it was no problem to extend our booking in the same room for another night.

"Elegant Hotel and Friendly Team"
oceandrive19992021, 11 Juin 2021

This hotel is in a great central location but feels like you are on vacation when you walk inside. Front desk always greets me with a smile. Relaxing pool, nice well kept gym, and soft big beds . A lot of variety for breakfast. My family and i will book again soon .

"Best Western in Tracy California is the Best"
tsomary, 19 Mai 2021

I definitely recommend this Best Western in Tracy California My home away from home. Friendly/ accommodating/great hosts. It is a wonderful location near lots of restaurants, close to Tracy businesses, parks and down town.

"Excellent Lodging"
Laelia9, 05 Novembre 2020

Due to business reasons, my wife and I needed to stay in Tracy several times between early September and mid October, 2020. We first tried Hilton/Hampton and Marriott, but were sorely disappointed. We then tried Best Western Tracy and wished we had started there instead. I'll list why we enjoyed BW Tracy so much. 1. The staff behaved professionally with various levels of friendliness, but all were friendly enough. 2. The building looked elegant and the room was large enough, clean, well arranged and comfortable. More importantly there were two chairs so both of us could sit at the same time (not so at one of the other establishments). 3. The price was the best of all the ones we stayed at by considerable amount. Also, BW didn't ding us with extras such as parking and reservation fees. At one of the other lodgings $20/night parking seems greedy and added to the already high cost. 4. The hot breakfast at BW was a very pleasant surprise, after getting muffins and water at the other places. It was a full breakfast with many choices brought by a server (no buffet). The tables and chairs were distanced or we could have taken the food to our room. Our stay at BW was not only enjoyable, despite the pandemic, but it was much more cost effective by almost a factor of two.

"nice staff, punitive mgr"
cat v, 16 Mai 2020

clean, comfortable modern. quiet, operable windows, micro and fridge. large rooms. adequate breakfast. line staff very cheerful and thoughtful. But I am a healthcare worker who came up to work at the local hospital for a few days during the pandemic, I was coming in middle of corona virus pandemic and sprayed my room with water and bleach spray on high touch areas to protect my health, door handles, micro, light switch etc. . mgr complained after checkout and ++banned me from returning+++. Absolutely inexcusable during a pandemic to not expect a health worker staying in hotel to NOT disinfect. I have traveled to 50 countries and stayed in 100s of hotels. NEVER EVER been punished like this. I am a licensed medical professional.

"Stayed at this property while attending a weddng."
346donna, 13 Janvier 2020

This hotel is exceptional! Very clean and quiet. It is an older hotel (the elevator is a bit small and in an odd place right in front of the desk), however everything worked and was really great. The hotel personnel were very flexible and were able to accommodate several of us who requested an early check-in. The staff were helpful and really went above and beyond to accommodate us when we returned from the wedding. This is a great hotel in a really good location that I will definitely stay at again!

"Birthday Party in area"
discokatqueen, 15 Novembre 2019

Angelica's service was outstanding. This is a pet friendly hotel but was not told. I had a problem with booking over the phone but was fixed at check out. Found small amount of pet hair in corner of the room.

"SOFTBALL STAY"
elviramartinez8200, 22 Octobre 2019

Great experience, we had a great stay with everyone being so helpful. The check in clerk helped us find our restaurant. The breakfast clerk helped us with all our needs and was helpful when we were leaving as well.

"All fingers point at me!!!!!"
richardZ4839CR, 15 Octobre 2019

Our reservation date was incorrectly booked. Best Western ,Tracy Ca. their dispute resolution is we pay. Unfair, inequitable and definitely not customer service. Best Western Corporate has been notified of the dispute. I thought Hotels and Motels had ethics, regarding the manner busy travelers were treated?

"Luxury???"
BarbaraPP844, 18 Septembre 2019

Exterior was beautiful.........inside, I found absolutely NOTHING to warrant "LUXURY". Nothing more or less than the Best Western or Best Western Plus. Not one single thing. and yet the price was a whopping $299!!

"Best western luxury inn"
Brian B, 17 Septembre 2019

The parking lot in front was being redone so you had to park in the back. The overall appearance of the hotel was very nice and appealing. The lobby was very nice and clean, with lots of space to sit and relax. The room we stayed in was amazing. Very big and comfy, everything worked great. The king sized bed was very soft and cozy. I loved my stay at best western luxury inn and I plan to stay again very soon! Thank you for the wonderful stay!

"BW Luxury Inn"
OnAir158035, 29 Juillet 2019

Great clean place. Pool amd jacuzzi. Great staff and free breakfast. The staff knew what I needed before I did! It is centrally located in Tracy right off of freeway. I had a great experience with front desk extraordinary service by Gloria and breakfast host Angelica.

"Good Hotel But Room Facilities Need Maintenance"
H1328OWkarenh, 25 Juillet 2019

Superior customer service with Gloria being the hotel's shining star!! Very clean room Terribly noisy air conditioner and noisy, inefficient toilet. Not a ROOM problem but MAINTENANCE Stay in room #104 only if it's been insured that the above items have been addressed

"Best Western Luxury Inn Convenience and Quality"
rodolfog338, 21 Juillet 2019

This Best Western is located conveniently next to various restaurants, markets and shops. The rooms are clean and organized. Everyone is a critic about the decor; my opinion on the decor is that it is in good condition and clean. The breakfast is pretty basic, but if you want other options there are restaurants near by. Overall My stay was excellent.

"Clean and quiet"
raymosando, 20 Juillet 2019

I enjoyed staying here. Although the remote had no batteries in one of the tv remotes, the overall experience was nice. The ladies at the front desk were very helpful and accomodating to us. Thank you.

"Excellence in Tracy"
Daniel J, 17 Juin 2019

Best Western Tracy is my preferred place to stay when in the area. Professional, courteous staff coupled with clean, updated room equals a comfortable stress free stay. I sleep well and am refreshed for the next business day. Thank you Team Tracy!

"Worst managements!!"
Julianayan, 24 Mai 2019

I got framed up by the hotel manager, Sarah. She is a liar, can't control the people she manages, she claim hotel damage cost on you, customers! We checked out around 6:30am . Before we left we checked everything in the room, make sure everything is good to go. Somehow, the hotel manager called me around 10am, said coffee machine in the room now is not the brand they had, asking me to return theirs, and take mine away. I seriously had no idea what she was taking about, so I told her we did use the coffee machine but we didn't take it away. I told her you should check with your employees not me. Besides we was on the way to travel, how I take a coffee maker to travel? After I tell her the fact, she still accused me that I took the machine repeatedly, the only reason she said was housekeeper checked room in the morning before we stay, the machine was there. Also she can't reveal or prove any evidences that we took it. However, after I tried to explain, she still made a conclusion by herself that reporting me and charging me the value of coffee maker. Then she hanged up the phone rudely! There are almost 4 hours in between the time we checked out and they lost the coffee maker. If Sarah told me I broke the coffee maker I might accept the reason because we did use it. But now Sarah accused me SWAPPED the machine which is we never did, who the hell have this time to doing this when they on a vacation?

"Quiet night no road noise heard here"
roadmap2, 19 Mai 2019

This inn justifies its name as it is like a luxury hotel with very reasonable prices for the area. Very comfortable beds, well appointed rooms, a better than average continental breakfast and a friendly staff that goes over and above good customer service. Would stay here again if in the area. There is a small casino next door but we didn't hear any noise from it.

"Awesome place!"
Maps11380539614, 28 Mars 2019

This stay felt more like a luxury stay at a higher end chain. I was shocked how nice this place was and would go back often when traveling. In this area. The staff was amazing, the condition of the building was fantastic, and the morning breakfast was perfect.

"Tracy Ca stay"
William C, 07 Janvier 2019

Overall we had a very pleasant stay at the Best Western. The service was excellent and the breakfast was very adequate. The only problem we had was the heater cycling was quite loud and would wake us. I would stay here again./

"Good choice for a quick trip through town"
Compass665940, 11 Décembre 2018

The Inn was very accommodating of our need for a super quiet room - and true to their word it was. Although located right on top of the freeway it was very quiet and clean. Would definitely stay there again.

"Was a great place to stay"
laurien470, 20 Novembre 2018

This is a great place to stay if you are traveling with an animal. Room was nice and staff was very helpful. Had a hot breakfast. Nothing really to complain about. Actually had my request of a lower level floor acknowledged and they called as I had first booked a different room and wanted to let me know that it was on the third floor and if I would prefer to move as I had requested a lower level room.

"JK"
john k, 12 Novembre 2018

Customer service was outstanding. Hot breakfast was good. Location is just off freeway. Two to five minute walk to grocery store, fast food and other restaurant's. Casino is right net to hotel. I would definitely stay here again.

"Horrific Experience - keep moving and stay somewhere else"
Paul D, 18 Août 2018

Checked in everything was fine but then around 4pm the electricity went out and didnt come back on till 3:30am the next morning. Temperature was about 100 degrees and without working airconditioning it was unbearable. Also no tv, working room phone so couldnt contact front desk. Also no working elevatorl and I was on the 3rd floor. Due to disabilities the stairs was not an option. So at checkout next morning was told it was due to damaged transformer and wasnt the hotels fault. Hotel management stated hotel would not compensate guests but I could file claim with PG&E. Now that is bullcrap and not proper business practice. Hotel should compensate guests and then hotel file claim with PG&E. You can tell how management is as to how they handle and deal with difficult situations. This hotel management failed horribly. BW Corporate not much help either so due to their ineptitude they have lost a customer of over 40 years. Better off going to nearby town for your hotel needs, I know I will.

"Broken-down-bed-motel"
sharon i, 10 Juillet 2018

If all you need is a comfy bed for the night it's NOT HERE! We stopped for a 1 night layover after an 8 hour drive from Oregon, to visit family! We did NOT sleep because the bed was flat, hard & lumpy! Way too old. The product was "a bed" and they failed to provide it; since we didn't sleep we had a rough next day. Find a more comfortable motel. Next time, I'll call the motel and ask how old is the mattress.

"Great business trip"
LisaMaGra, 04 Juillet 2018

We were in Tracy for business and found this to be a convenient and pleasant place. There were 3 of us traveling and we all had clean rooms and good service. Front desk people were friendly. The hotel was quiet and had all needed amenities. Good business trip.

"On the Road"
Rob J, 01 Juin 2018

Great hotel for the time that I was there. The person at the desk when we were checking in let us know that their electricity had just had a surge and that it would be a few minutes before she could help us check in. She worked very hard to help us while we were waiting and was very quick once the system came back up.

"Nice Hotel and a good location"
lsk0v, 26 Mai 2018

The staff was nice, the breakfast was good the first day I was there. The room is clean. The bathrooms need to be updated but overall my stay was good and I will be back! I think this is one of the best BW I have stayed in. Definitely worth checking out

"Not the best Best Western"
Jeff D, 07 Mai 2018

Room was fine - clean and comfy. Had some customer service issues. Got booted out of breakfast area as soon as the clock struck 10. Also has trouble when requesting a late check-out. Pool was messy and hot tub was cold.

"Home Away from Home!!!"
mrpatkins71, 14 Avril 2018

The exterior of Best Western drew me in. The customer service put a smile on my FACE. The room BLEW me away. Everything was Nice & Clean . There was no smell of SMOKE, that was because there is a NO SMOKING policy throughout the entire hotel.....

"No sleep..."
deborahrI523QB, 25 Mars 2018

Worst night ever! They put us directly across from elevator on second floor. People gathering outside our door, chatting, laughing - all night. I told the clerk when we checked out (she didn't ask) and she didn't care either.

"Told I was already checked in."
333brianab, 28 Janvier 2018

When I arrived I was told that my someone had already checked in with my reservation and name. I booked a different room and was told it would be taken care of first thing in the morning. In the morning when I went to the front desk the matter had already been taken care of. Apparently someone with my same last name had checked in before me and my reservation was used by accident.

"Excellent service"
josegH5158JY, 01 Décembre 2017

I had stay at the Best Western for one night I arrived at night check-in was very easy we were very helpful and I walked in the hotel smoke good and was very clean I also walked into my room and the bed and the room was neat and smell good my experience at the Best Western luxury was excellent

"Pet Friendly"
19CJB55, 01 Décembre 2017

This hotel was located very close to relatives homes and just off freeway. Pet friendly. Was given room on ground floor and close to Lobby! Very friendly staff. Modern decor, refrigerator, microwave, complimentary breakfast. Bring dog waste bags, bowls for water and food and dogbed.

"BEST WESTERN LUXURY INN IN TRACY CALIF."
johngW8686AZ, 30 Novembre 2017

The breakfast was quite good; my Bride and I were quite happy. We had a good nite's sleep - it was very quiet. I would NOT call this a 'Luxury Inn', however. It was good, but certainly NOT Luxury - very clean. I thought that it was a bit pricey for what it was.

"BW In Tracy"
Doug C, 22 Novembre 2017

The rooms were very clean and check in staff were friendly. The hotel was good value for money and I would recommend staying at this hotel. The location is the only negative point but it is pretty central and lots of restaurants close by

"Facility was fine but Service was horrid."
penwill, 13 Novembre 2017

We didn't have hot water during our stay. We were told the hotel was full so we don't get hot water. The pool closed because there were groups at the hotel. Our group of 10 rooms were all double charged. We were blamed for another groups behavior even when we called the police for the Hotel. As far as the facility it was clean and comfortable. But no hot water and was told too bad. Really that happened. If you don't care about being treated poorly, getting double charged, no hot water and being blamed for others behavior then have at it. Oh and they do not like kids. Not great for groups. We will not be back.

"Beautiful place unbelievable price"
Curtisp82, 06 Novembre 2017

Had a beautiful sweet with a fireplace everything works perfectly right off the freeway located to a lot of places to eat in within walking distance felt very safe. Hotel staff was friendly and knowledgeable Vanessa made the check-in experience very pleasurable

"Great room, Served its purpose"
C2128REjacquelinep, 01 Novembre 2017

Clean room, comfy bed, nice staff... Short stay but it was nice. Counter staff explained all the amenities that the hotel offered while we were there. The outside of the place is not the prettiest but all that mattered to us is that the room was clean, especially the bed. I have this thing about sheets and we had no trouble with them. Lol We will be back

"Dell Osso getaway"
Mindy S, 30 Octobre 2017

We enjoyed the comfort & convince of this hotel. The staff was nice and friendly. Dell Osso Family Farms is just with in minutes from there along with many different eatery's . Honestly there is nothing I can even complain about. Our experience was great. I even forgot my tooth brush and they gave me a complementary tooth brush and tooth paste =)

"Comfortable room, great staff"
Terry D, 29 Octobre 2017

Upon arrival the desk attendant informed us that they had a girls pre-teen soccer team in the hotel. She upgraded our standard room to a suite which was a very nice and unexpected surprise. As the hotel is a wood frame hotel, the noise level from the poorly managed girls was high as were the running footsteps in the room above. The desk attendant was successful in getting the noise down to acceptable level by 11 PM. Our breakfast was nicely prepared and presented.

"good value for the money."
tarab68, 14 Octobre 2017

Good stopping place on the way to Yosemite just outside of SFO. We landed late and wanted to skip the morning rush hour. Got there super late and still had an easy check in. Decent breakfast and comfy beds.

"Okay for the Price"
Ray T, 11 Octobre 2017

Luxury Inn provides a nice property for the price. There are better hotels in the city, but they charge more. The air conditioning is the old fashioned style under the window that does operate on a thermostat, but is noisy, especially at night. The breakfast has improved over the last year so that it is a welcome addition to the experience.

"Nice place"
David F, 02 Octobre 2017

Property well kept, clean. Room was standard, as was the breakfast. The standout feature of this property is the staff. From check-in through check-out, our experience was top notch. The front desk staff was warm and welcoming, as were the members of the housekeeping staff and kitchen staff.

"Awesome stay!!"
annwvan847, 19 Septembre 2017

This is a great hotel. The interior and exterior are clean, the breakfast is great, and the staff is very friendly and helpful. This will be my hotel preference for my future visits to Tracy, CA!!!!!!

"DON'T STAY HERE IF YOU VALUE YOUR SAFETY"
amycR8608BJ, 14 Septembre 2017

My family and I stayed here as we were seeing family in the area. It was horrible! We found a used GIANT vodka bottle in our room from the previous guest and left it for housekeeping to clean up the next day and they left it there which means they obviously don't clean their rooms! The tub was grimy and everything was dirty. The first night we were there someone came and started banging on the door to our room and demanding to be let in. It was scary! So we called the front desk and they were like oh ok well give it a few minutes and he will go away....WHAT?!?!?!?! So my husband yelled at him and said wrong room. The guy went away for 10 minutes and then came back yelling and banging on our door again. We contemplated calling the cops but he went away as we were picking up the phone. The breakfast is horrible. Everything is stale and a kid licked a pastry (which I get kids do) but the staff saw it and did NOTHING! I eventually grabbed it and threw it away after 3 minutes of it sitting in the pastry container. We didn't go to the pool, but if it was like anything else in the hotel I'm sure it was gross. Don't be deceived by the pictures the lobby and exterior look nice, but that is it. The beds aren't comfortable at all and our room that was supposed to have a hid a bed only had a chair. When we checked out and voiced our concerns to the front desk they said the manager would call and guess what they never did. It was the worst hotel experience of my life. DO NOT STAY HERE!

"TERRIBLE CUSTOMER SERVICE"
Galina O, 09 Septembre 2017

Came here for a business trip with a friend. He was recovering from surgery and we needed a room near the ice machine. We checked in, the front desk lady was old and incredibly rude. So we ignored her attitude and went up to the third floor. Once we got there we saw a sign that said "ice and vending" so we went searching for ice. It was nowhere to be found. So we asked to switch rooms. The old lady told us she couldn't move us because she already exchanged keys with us. ABSOLUTELY RIDICULOUS. I worked at a hotel for 2 years. YOU ALWAYS ACCOMMODATE GUESTS. Then a supervisor called us and told they were sold out. So I checked online and there were plenty of rooms to be sold. It was a Sunday night. NEVER A BUSY NIGHT FOR A HOTEL. Overall the customer service here was absolutely horrible. The hotel is concerned about selling rooms. They will treat you like dirt. Don't stay here. My colleagues and I will never stay here again

"Great Room"
NorthWestWind, 13 Août 2017

The room was clean, the beds were very comfortable, the bathroom was very nice, and the pricing was good. Good wifi reception. really no problems. The breakfast was good too. Nice to getto your room without any problems. No loud sounds.

"Comfortable, affordable, friendly staff"
cynthiahA6500NM, 09 Août 2017

We stayed four nights along with other family members for a reunion. Had great service and enjoyed the pool on some very hot days! My 96 year old father was with us and the staff were extremely watchful when he was not with any family members. Nice staff!

"Everything was working well"
Paul F, 07 Août 2017

Clean and comfortable good size room. Everything was working perfectly. The beds were very comfortable, and the linens & bathroom were clean and comfortable. The breakfast was very good for a business traveler who did not want to have to go somewhere else to get a decent breakfast. The staff was cheerful and helpful. I would definately stay here again. Loved having a comfprtable room where we could just relax after working all day.

"Love this Hotel. Best Western rocks!"
Timothy C, 05 Août 2017

We stay here all the time coming from Oregon to LA. Not far from I5 has a awesome pool for my kids to swim, tasty and plentiful breakfast! Nice quiet rooms, next to food, gambling and other entertainment. Highly recommend this BW

"Great hotel!"
susanv31547, 31 Juillet 2017

Rooms were terrific, service in the hotel was A+! One of the very best BW hotels we have stayed at in the last couple of years. Everyone at the hotel went out of their way to make sure our stay was great.

"Good cheap clean"
michaelzO9803KH, 15 Juillet 2017

It was good clean cheaper then most places had a pool next too a lot of places like Starbucks and a few gas stations clean room clean bed good breakfast worth it kinda hidden I drove past it the first time

"Very clean and good quality for the price"
fae r, 10 Juillet 2017

Very clean. Good quality, reasonably priced. Friendly staff, quick check in. Comfortable beds, bathroom was larger than expected. DirecTV as the satellite service. Nice decor in the room, though our window faced the wall of the building next door so absolutely no view. The rooms on the east side face the parking lot and look towards Tracy Blvd. The elevator was a little slow but it was no big deal. However, our refrigerator wasn't working when we arrived. The front desk was attentive about getting a replacement but in the meantime we were able to get the original one going by plugging it into a different outlet and turning the dial on and off. We didn't need the replacement after all. Good breakfast. We checked out on a Sunday morning. Typical assortment. Eggs with ham, biscuits, sausage, waffle maker, fruits, yogurt, cereal, bagels, danishes, muffins, toast, coffee and juice. An attendant keeps it stocked and clean during breakfast hours. We noticed other attendants cleaning various areas at different times, you could tell they were conscientious about the upkeep of their hotel. Would definitely stay here again.

"Good budget hotel"
Kodykody, 03 Juillet 2017

The hotel was as you would expect from Best Western. It was clean, comfortable and good value for money. The suite I had was surprisingly large and had everything that I needed. The bed was comfortable and the housekeeping left out enough towels and cleaned the suite well on a daily basis. In fact the housekeeping was better than the last 4 star I stayed in. I rarely watch TV when I stay in hotels, but the TV was so well set up in terms of channels and accessibility that I did watch TV. This would be a huge bonus were I travelling with family. I have two gripes, firstly the fridge in the room was noisy and the problem was not resolved during my stay. Secondly the breakfast is so poor it is a complete was of time, the variety is not there and the quality is not that good either.

"CARE"
zorro619, 21 Avril 2017

This Best Western Hotel, was extremely clean, the staff are more than helpful. After checking in the front desk called me via hotel phone and asked the quality of my room and if there was anything I needed. The bed was comfortable, and the location is close to several eateries. The price was great!

"Pleasant"
martinpb2017, 02 Avril 2017

I had a very pleasant stay there the staff was friendly and nice. I had a problem with the shower head it was leaking but they fixed it the very next day. I would definitely stay there again. I want to thank the whole staff for ensuring I have a good stay.

"Great place to stay"
charlesmA8578QW, 30 Mars 2017

I love this hotel. Always clean. Great service with nice people. This is my third time staying here and I have book 2 nights in the future. My next stay is with family and friends in May this year. When in Tracy or just the area, I stay here.

"Got what we expected"
Kevin C, 09 Février 2017

Good clean room for low price. Breakfast could have been much improved. Rubber biscuits and the gravy was watered down. Check in and out was easy. The shower head popped off but I was able to make it work. Overall it was a good experience.

"No thanks."
unhappyguest767, 14 Décembre 2016

The staff weren't welcoming at all. It was as if they were being forced to work unwillingly. You would think the manager would at least be happy but she was, I think, worse. I'd recommend going to another Best Western.

"Great hotel"
723margarettew, 16 Novembre 2016

Beautiful clean hotel!!! Staff is helpful and breakfast was very nice. I got my monies worth. The fitness room is by pool area and its a good location so you can hop right into the pool. I did not use the pool due to the weather but i did enjoy the spa.

"Best Western is the "Best" in Tracy"
Karen M, 22 Octobre 2016

The rooms were clean, except for dust above the mirror and the staff very friendly and helpful with always a "hello and how is you day going" being said and asked.. The location was central to needs and the grounds were always clean. The breakfasts were good and varied each day which was really nice and the eating area was always being tended to by someone cleaning up. Overall very satisfying.

"great place"
pyrofamily, 15 Octobre 2016

I loved everything about this place. After 3 days camping on the beach then 2 days in San Fransisco. This place was heaven sent. My only complaint would be the poor water pressure in the shower. Other wise the room was very nice, clean, loved the pool and being able to do some laundry. The breakfast was great also.

"Nice, but....."
Jim B, 27 Septembre 2016

Convenient to the freeway, but not best area being very close to poker casino, and others. The staff is great, the rooms are average, with A/C not allowing for a cool room. Website says non-smoking "100% smoke-free hotel", but apparently that does not include the parking lot with smoking and drinking going on between cars in the front. Also smoking allowed around the pool and spa area, 3' from spa. If you need a room for the night, it is great, but I would not want to spend much time there as I have other BW's. There is fast food available in walking distance, just would not take my family walking there, especially at night.

"Great place to stay off I-5"
N2900XZbillc, 28 Août 2016

Came in for the night from a long drive from Portland. There were many choices for dinner, shopping and gas all within a couple minutes from the room. My son and I really had a restful sleep with no traffic noise which was nice.

"Good value and product"
jarjar8271, 20 Août 2016

For whatever reason, the Tracy market is selling out Monday through Thursday. I have been stuck with Microtel and Extended Stay. ESA is really for long term stays and offers less for the overnight traveler (no fitness, no pool and grad and go prepackaged breakfast). The BW has been the most affordable and best product.

"Good hotel, poor water pressure in showers"
Troy J, 06 Mai 2016

The staff are friendly and they made sure check in and out went smooth. The room is a little dated and muggy, but it has a nice bed and was clean. The bathroom is small, and on the third floor had very poor water pressure. When checking out they have bagged snacks at the front desk that include fruit, granola bar and bottled water. Because of this little thing I would recommend this hotel over others. It means that they do care about the people staying at the hotel and know that some people do not have time for meals or free breakfasts.

"Our stay at the best Western"
Beverly F, 02 Mai 2016

the room was clean and quiet I didn't much care for the location of the room but the staff was eccellant, the room was clean and the maid service was great. the breakfast was good would stay again and ask for a better room

"Nice room & breakfast"
U3918KJrobertc, 05 Avril 2016

Nice area, room is clean and comfortable. Bed is good. Microwave and refer in room. Ice machine. Nice hot breakfast (eggs with ham and cheese, juices, muffins, cereals, friut, etc.) but needs to add Biscuits and Gravy like other BW hotels. Overall a nice place to stay. Additional item, breakfast starts at 5:30 am rather than the 6 am breakfast at most other BW properties. This is a PLUS.

"Unique exterior style - excellent front desk staff!"
Debbie L, 20 Mars 2016

Had a great one night stay at this unique looking Tracy hotel. It was close to lotsa fast food outlets and a strip mall with a fab food market with a complete Mexican friendly feel to it. We ate at the nearby 'My Thai' which was decent too. The rooms were great at the hotel and the morning front desk gal (Elizabeth) was fabulous! Really made you feel at home.

"Very Fast WiFi"
Jason B, 03 Février 2016

The room was very comfortable, the linens were clean and fresh, and the wifi was very fast. No connection problems whatsoever, and could stream Netflix without a hitch. This came in handy, as there weren't as many TV channels as other places I have stayed offer. Breakfast starts at 0630, so I had to skip out early on that because I had to be at my job location before I had a chance to eat. No problem, though, because the breakfast was only muffins and waffles (I won't ding a hotel due to the quality of their free breakfast offered, because I generally prefer to get breakfast elsewhere. I WILL ding a hotel for their breakfast IF they seem to go out of their way to serve something disgusting).

"Good"
Winston & Heath... B, 24 Janvier 2016

This is a very clean Place and We would stay there again the staff very polite and friendly. Close to the Freeway and mall . The use of the pool is in question as we visited in January would like to have the use of the Hot tub but was not able to do so

"Comfortable but a little overpriced"
csmagbar, 29 Novembre 2015

I stayed at this hotel for one night two nights ago, the gentleman was nice at the reception. It is not hard to find, room was clean and it wasn't missing anything. Pretty average except large. It is definitely not at the level of a Hilton or an equal brand, I figure the name luxury I just to charge more. Breakfast is average, hard boiled eggs, waffles, fruit, coffee and bread.

"Home away from Home"
Diana L, 24 Octobre 2015

It was a nice place to have a vacation from home close to home. We turned on the heater and it gave off a horrible smell, though. I would suggest to maybe run them from time to time since the front desk agent said they would all smell like that. The smell was nauseating and kept me up all night. Other than that the service and place was good.

"Fine Place to Stay"
Robert S, 12 Octobre 2015

Tracy Best Western was a fine place to stay. Several restaurant choices within walking distance. Guest laundry facilities worked well. Has elevator to second and third stories. Front desk employees were quite friendly and competent. All important room factors were very satisfactory.

"Terrible stench in the room and lazy rude employee"
William A E, 06 Octobre 2015

The room was a smoking room and it stunk to high heaven. I could smell the room before I opened the door. They had no other room available. The desk clerk was rude and didn't care one bit about the issue. And they charged me for the room even though I never stepped into the room.

"A Nice Surprise"
Ronald W, 05 Octobre 2015

This hotel is not particularly on the beaten track between Seattle and LA where I was headed, but turned out to be a nice surprise. A little difficult to find, but turned out to be very comfortable and well located. There is a great Spanish/Mexican grocery store across the street which was a great amenity for me since I like to eat in my room using the refrigerator and microwave provided. The room was quiet and comfortable, and the A/C was great considering it was over 100 degrees outside. The morning breakfast was very nice with hot scrambled eggs, etc.

"Beautiful Hotel"
HM7654, 03 Octobre 2015

The hotel is beautiful on the outside and I found the staff to be lovely people. Breakfast is a little smaller (would love some hot food besides waffles) and the parking can get a little crowded but the price is really good and the rooms are cleaned well, I would come back for sure.

"Lay-over on way to reunion"
gasherry, 22 Septembre 2015

Although my initial check-in was a little challenging (my reservation from 3/2015 could not be located but ultimately was found) my stay at the Tracy Best Western was great. It is easy to get to off I-205 and far enough away from noise. The hotel was clean and the lobby very welcoming. The free breakfast in the morning was great.....more than enough to satisfy even the most hungry traveler. I would not hesitate to stay again when I travel from Washington to California.

"Pleasant surprise!"
Paula Rae N, 18 Septembre 2015

I was traveling all night to San Francisco and did not want to go into the big city. Got off the highway when I saw the Best Western sign. I am so glad that I did. What a nice hotel in a wonderful location. Thanks for everything!!

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