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Best Western Plus Hotel Chateau Inn Sylvan Lake, Sylvan Lake

4.5/5  - basé sur 226 notations.
5027 Lakeshore Drive, T4S 1R3, Sylvan Lake, Canada - visualizzare mappa
Best Western Plus Chateau Inn Sylvan Lake - Facciata dell'albergo Il Best Western Plus Chateau Inn Sylvan Lake è situato nel centro di Sylvan Lake. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus® Chateau Inn Sylvan Lake sorge sulle splendide rive del lago Sylvan, ed è la meta ideale per un breve soggiorno in grandi spazi aperti. Dal Best Western Plus Chateau Inn Sylvan Lake, situato ad appena 90 minuti a metà strada tra Calgary ed Edmonton, gli ospiti potranno raggiungere numerose fantastiche destinazioni, tra cui il vicino centro acquatico, il Wild Rapids, parco con scivoli acquatici, e il tranquillo lago Sylvan, famoso lago dell'Alberta, meta apprezzata per prendere il sole e praticare il nuoto, lo sci d'acqua e le immersioni subacquee durante i magnifici mesi estivi. Poco più lontano gli ospiti potranno trovare numerosi negozi, ristoranti, e luoghi di divertimento, come il Westerner Park, il centro Lakeside Go-Karts and Mini-golf, il Sylvan Lake Park, e inoltre eventi di richiamo, quali il 1913 Days, il torneo di Pond Hockey del lago Sylvan e il festival Shake the Lake. Dopo una giornata divertente al lago o in giro per la città, non c'è nulla di meglio dell'atmosfera tranquilla e dei numerosi comfort del Best Western Plus Chateau Inn Sylvan Lake. Dopo aver riposato nei soffici letti per i quali BEST WESTERN è famosa, al loro risveglio gli ospiti potranno gustare una colazione completa gratuita, allenarsi al centro fitness e immergersi nella piscina interna e idromassaggio, e successivamente utilizzare il servizio lavanderia, il business center e l'accesso wireless a Internet gratuito per sentirsi davvero a casa. Pronto per un soggiorno indimenticabile, ad un prezzo imbattibile e all'insegna del relax? Prenota oggi stesso e risparmia al Best Western Plus Chateau Inn Sylvan Lake!

Best Western Plus

Hotel Chateau Inn Sylvan Lake

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 226 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
139
Molto buono
69
Nella media
12
Scarso
4
Pessimo
2
CONSULTARE I PARERI SU
Affari Affari
34
Business Business
22
Da solo Da solo
7
Di coppia Di coppia
24
In coppia In coppia
61
In famiglia In famiglia
95
Viaggio con amici Viaggio con amici
22
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Lovely destination in the heart of Sylvan Lake"

5
28/10/2018

I absolutely loved our time here this past October. We stayed for 4 nights and we're very well taken care of. My little guy accidentally left a car door open on rental car so staff told me the next day, it was left open, but they closed it for us and made sure it was safe. Our stay included free breakfast which was a reason for my teenagers to get out of bed before 10am. Absolutely delicious. Everything is walking distance to this hotel and there is a Shopper's Drug Mart & liquor store right next door. Across the street and down about 200m is a fabulous restaurant called Wingin' It that my boys were begging me to go back to again. We'll be back! Thank you!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. The staff and I always love to hear that we are achieving our goals of great customer service. We are in a great location near to restaurants, shopping and hockey arena. Look forward to your next visit.

"Highly Recommend - fabulous staff"

5
12/10/2018

We stayed here in August for 6 nights. We had a very comfortable and relaxed stay which was all down to the wonderful staff who were all very friendly and helpful. We were always greeted with a 'Hi' and asked if we had a good day whenever we returned from a trip. Rooms were clean and comfortable. The hotel is in a perfect position opposite Sylvan Lake you walk to the lake and everywhere. Car parking free and plentiful. Breakfast was a buffet with a good selection of hot and cold choices. Would highly recommend. Good for a stay enrolee either to or back from Calgary airport.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. It is so nice to hear that the work we do is appreciated. Our location across from the lake and near many amenities makes it a spot to relax and enjoy what Sylvan has to offer. Please stay with us again on you next trip.

"Excellent Hotel"

4
08/09/2018

I would highly recommend. Very nice hotel, very clean, very nice staff, self service breakfast was very good. Has a pool. I believe the best in Sylvan lake that I could find. Great parking close to door.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review lets us know that we are achieving our goals and that our hotel has the amenities like parking that everyone needs. The fact that your breakfast was well received lets us also know that we are doing a good job. Hope you stay with us again in the near future.

"Wonderful Hotel"

5
07/09/2018

Great complimentary breakfast - wonderful way to start the day. The room was spotless and very comfortable and the hotel staff were very warm and friendly. I would highly recommend this hotel and will definitely be back!!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for this great review. Every day we try to make everyone's stay as great as yours was, so it is nice to hear when we have accomplished our goals. Hope you visit again soon.

"Love this Hotel!"

5
26/08/2018

This hotel is a beautiful hotel on main street directly across from the lake. It is within easy walking access to the beach and restaurants. The hotel is very clean and the staff keep it very nice. We enjoyed the continental breakfast as well and the dining area is very cheery and spacious!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So glad you love our hotel!!! All the staff try really hard everyday to keep hotel clean and make everyone feel welcome. It is always nice to be recognized for this. We love to have each and every guest enjoy their stay. Please visit us again.

"Amazing Hospitality"

5
18/08/2018

Just left after 15 night stay. Amzing hospitality. Clean rooms. We loved the Jetted tubs and King Size Beds. Ann and her front desk staff looked after us very well and treated us like family! Amazing location and overall a fantastic experience. Thanks Ann for taking such good care of us! Truly east coast hospitality! :)

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing the great staff we have at the hotel. Our motto is and always will be treat every guest like they were in your home. It is always very nice to hear that we have attained our goal.

"Nice Hotel across the street from the beach"

5
17/08/2018

Room was comfortable and spacious. All the staff was friendly and helpful. The complimentary breakfast was great, (my children loved the cookies at the front desk). The hotel is within easy walking distance to the beach, restaurants, and activities.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Our location does make it easy to enjoy everything Sylvan has to offer. It is nice to hear you found our hotel very friendly that is what we strive for every day. Please visit us again.

"Best weekend so far"

5
17/08/2018

This hotel just made Sylvan Lake the new place for a quick get away. I will be returning yearly to stay here.The hotel staff went out of there way in every way possible. The pool was clean, the gym was clean and the rooms were great!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
It is always a please to get recognized for the hard work that everyone puts in to make sure every guest has the best stay possible. Look forward to your return trip.

"Nice Hotel"

5
12/08/2018

Best Western in Sylvan Lake, very comfortable hotel, Staff very polite and friendly. Free breakfast was excellent, and the staff always ensured that the egg/sausage were always kept full. Rooms were very clean and comfortable. Great Hotel for the money

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for complimenting the staff at the hotel. They take great pride on being very friendly and helpful to the guests. Hope we will see you again soon.

"Good clan hotel"

4
10/08/2018

Overall Clean hotel. Had a small mishap at breakfast but overall a pleasant expereince. Is located quite close to the Sylvan lake , though we were on a trip from Jasper so we did not get time to visit the lake since we were travelling early morning.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for taking your time to review our hotel. Sorry to hear you had a mishap a breakfast but sound like it got resolved. All the staff here try hard everyday to make everyone's stay enjoyable so hope you come to visit again.

"Very Short Staffed"

2
05/08/2018

A complete 180 from our last experience here. Obviously staff is key. They appear extremely short staffed. Our room was not cleaned on our first night's stay. We would have liked to use the BBQ on site - patiently waited while attendant checked in new quests, regardless of whether they were there before us. Finally gave up on the attendant checking whether it was possible - as he never did let us know and did not call for help. (Also annoying - he checked in two males and notified them that their room only had a King Bed - they said it was fine, then he asked if they needed a cot, to which they replied -no, he stated it was company policy to double check!)

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your comments. Sorry to hear about your experience and I have looked into the situation and can assure you that it is not our policy for anyone to feel this way. We have taken appropriate steps to make sure this does not happen again. Hope you will stay again to know that we do value every guest and hopefully you will have a better experience.

"Awesome Lake Hotel"

5
30/07/2018

The Best Western Plus in Sylvan lake is immaculately clean. The rooms are spacious and comfortable. The staff in the breakfast area keep it clean and well stocked, and the breakfast was very good. The location is convenient too, right across the street from the lake.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
We appreciate everyone's great reviews of the hotel that we all take great pride in. We strive daily to make everyone's say the best it can be, The lake being right across the street makes it easy for guests to enjoy what Sylvan has to offer. Please come again.

"Hospitality at its Finest!"

5
27/07/2018

This hotel rocks! Located right on the strip (Lakeshore Drive) with beach access more or less across the street. The rooms were clean, spacious and well-appointed. The hotel swimming pool has floor to ceiling windows looking right on the street and all the action. Great for a cooler day. I've never seen such meticulous cleaning! The morning we checked out I watched a cleaner doing the parking lot entrance, elevator, lobby area. He thoroughly vacuumed each window, even the fronds of the fern and every crook and cranny! No spiders in this place!! The staff were amazing and showed the small town hospitality that just comes naturally to them! Sandy in the kitchen was so accommodating, providing food needed to take with medication as well as personalized scrambled eggs sans the ham for one of us. The front desk staff and gentleman working in the dining room also went out of their way to make our stay comfortable, storing our blue up beach toys for us. The only criticism I would offer is to change out the light bulbs in the rooms. I've nothing against LED bulbs but a Warm light as opposed to the Cool ones in our room would have been welcome. So much natural light in the rooms it wasn't really a problem! The continental breakfast is over the top! I would HIGHLY recommend this hotel!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your fabulous review. The staff at the hotel pride themselves on customer service so it is always great to hear words of praise. Our location makes it easy for everyone to enjoy the lake and and downtown area. Hope you visit with us again.

"Excellent Location & Hotel in Sylvan Lake"

5
26/07/2018

Hotel is in convenient location to Beach area. Our room had beautiful view of the lake & was well decorated,clean and comfortable. Pool & Hot Tub well maintained and our Grandchildren loved it! The Continental Breakfast offered a good variety of food and was well kept. Definitely would stay here again.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for giving your review of our hotel. It is always appreciated to hear that we have given our guess a great experience look forward to your next stay.

"Warm hospitality at it's best"

5
02/07/2018

So many things about this hotel makes it perfect for a weekend getaway at Sylvan Lake, let me list a few: (1) you will be greeted promptly with a warm smile and fresh cookies upon check-in no matter how busy they are (including on long weekends when they are fully booked), all the staff are friendly and helpful such as the maintenance guy who helped promptly with a clogged toilet, front desk, breakfast host who offer to make a waffle for my kids, room cleaners are thorough and friendly (2) the location is within 3-5 minutes walk to the best part of the lake and our lake view room on the top floor was perfect for our family of 2 adults 2 kids complete with microwave and mini fridge, comfortable beds, lots of pillows and enough sets of towels for 4 without having to ask (3) plenty of free parking (4) wifi is reliable and included (5) indoor pool for rainy days This is our 4th stay here, and we will be back. We travel often and stay at 4/5 star hotels and all around this is among the best. It is clean, friendly, comfortable, and convenient without nickeling and diming you for everything and that is very hard to find these days. A real gem!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
What a pleasure to know that we are doing our job and making guests stays the best they can be. As always is it nice to be recognized for our dedication to guest stays at our hotel. Hope your next visit continues to meet your expectations.

"A family event"

5
30/06/2018

The Chateau Inn Sylvan Lake was the host stay for a family event. We were well received and all our requests accommodated. Our rooms were clean and well appointed. A comfy king-size bed. The pool area looked fun and plenty of free parking. The morning continental breakfast was nicely stocked. Recommending this hotel for a stay.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We try hard daily to meet your requirements and it was nice to hear that we have achieved that goal. Please visit us again.

"We had a great stay! "

5
26/06/2018

If you are looking for a clean hotel, friendly staff and convenient location this is it! We really enjoyed out stay. Our room was clean and smelled fresh. Staff was helpful. Nothing negative to say at all!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for the positive review. We appreciate everyone who take the time to give us a review so we can gauge how we are doing. Hope you make another trip to stay with us again.

"Five Stars ??"

5
17/06/2018

Stopped in without a reservation and was greeted by the entire team. Cookies at check was a welcomed treat. Well appointed rooms, very clean and the property was very well maintained. Highly recommended.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind words and praise of our hotel and staff. It lets us know that we are achieving our goals. Hope you stop in again for another stay.

"Great sleep, good eats"

5
14/06/2018

Check in was quick and easy, the room was nice and clean no bad smell, the entry way was very clean and inviting . Was told about the pool and hot tub along with the work out room, the staff are very friendly and welcoming, and ready to answer questions about the area. Totally recommend this place.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Always great that cleanliness and friendly staff are recognized as these are 2 of the areas we strive for everyday. Hope you visit again.

"Awesome experience."

5
20/05/2018

The staff were friendly and helpful. They changed our room so we could overlook the lake even though we were checking in early. They directed us to a great restaurant for supper. It was very central to the lake core of town. The bed was incredibly comfortable. Looking forward to returning there.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing the staff and as you found out we are located very well to many restaurants and we have direct access to the lake. Look forward to your next stay.

"Excellent, Excellent, Excellent ! Great Work !!!"

5
17/04/2018

Our Hockey Team (North West Warriors, Atom 6) from Calgary, AB stayed at this property for 2 nights, Feb. 16 & 17, 2018. I was the tournament organizer who booked 16 rooms. The customer service we received from ANN was so outstanding from start to finish. What a very professional, personable, efficient and pleasant woman to work with on every level, really refreshing ! We booked their hospitality room for a team dinner and party for the Saturday evening and it was a lovely space. We could even take a glimpse of the Winter Carnival Fireworks which went off on the lake at 7pm from the windows. TREVOR at the front desk was most cordial, customer focused and accommodating with our stay. The hotel was really gorgeous in every way. The players and parents both could not have asked for a warmer welcome or a more outstanding hotel. THANK YOU BEST WESTERN for all of your great customer service from your employees and for the gorgeous property you are operating in Sylvan Lake, AB. We will be back!!! Barb O'Connor

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your great review of our hotel and staff. We strive daily to make everyone's experience the best it can be and we are thankful when recognized for our efforts. We enjoyed having your team and welcome you anytime.

"Awesome hotel"

5
09/01/2018

Great stay, great rooms, great service, great price! Will definitely stay there again. My husband and I were in the area for a hockey tournament and our son went ahead with teammates and the front desk allowed him to check in so he didn't have to wait around the lobby

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your kind review. It is always great to hear that we are doing a great job, and that guests have enjoyed their stay. Please stay with us again soon.

"lovely lakeside hotel"

5
29/12/2017

Sylvan Lake is the most beautiful little town on the lake with lots of shops, restaurants to enjoy your stay. The hotel sits right across the street from the lake. The waterfront is so quaint. The staff at this hotel are excellent, warm, friendly and very helpful. The pool and hot tub are in great shape. The room are in great shape and very clean. Beds are comfortable. i would most definitely recommend this hotel.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing our hotel as a great place to stay and our location as one that gives you great access to all things the lake and beachfront has to offer. Hope you stay with us again.

"One of the best."

5
04/12/2017

We have stayed at the Best Western Sylvan Lake a number of times and have enjoyed every one. There is a great view of the lake and the hotel is centrally located in the downtown area with easy walking distance of the main beach area. We highly recommend this location at what we consider to be Albertas finest lake!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So glad you enjoyed your stay. Yes, our location is great being so close the lake and near many restaurants and sporting arenas. We hope you visit us again.

"Sports team stay"

4
02/12/2017

Thank you for your fantastic service to our team while we were in Sylvan Lake. Allowing us to use the Banquet room for meal prep and serving was greatly appreciated. The breakfast was great and appreciated by our team.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you your review. It was a pleasure having your team stay with us and so glad we could accommodate all your needs. Look forward to your next stay.

"Excellent Hotel"

5
18/11/2017

Friendly and professional employees. They went above and beyond to accommodate and help us during our two-night stay. Very clean hotel. Would love to visit again. Will definitely recommend to everyone.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
It is always a pleasure to have our guests recognize our hotel as being professional, friendly and clean. We strive every day to make it the same experience for all. Thanks again and please stay with us again.

"Great Pool"

5
13/11/2017

We came for a team hockey tournament and booked multiple rooms. The block room booking was easy and the hotel was very clean. The kids had an awesome time swimming in the pool and the check out was nice and fast.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for reviewing our hotel. So glad everyone had a great experience and the pool was such a a great hit. Hope to see you again for another tournament.

"AWESOME STAFF!"

5
03/11/2017

The hotel is beautifully located. It is nice and clean and the breakfast is great, but the staff are what make this an awesome experience. Each one was friendly and went above and beyond to accommodate us. Great experience.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing the staff as we try everyday to make every guest feel welcome and something we take pride in achieving our goals of a clean hotel, good food and friendly staff. Thanks again hope you visit again soon.

"A nice stay no matter what time of year"

5
24/10/2017

Even for a one night business trip in fall this was a nice place to spend it. Facility was clean, staff was friendly, hotel interior was nice, bed was comfortable, and it was close to lots of great places.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. For business or pleasure our location has many great options within walking distance. Hope you book and stay with us again.

"Great stay"

5
20/10/2017

We were made very welcome. Front desk was friendly and helpful. We brought pizza in for the team and we were allowed to use the dining area. The pool was available and enjoyed by our team. The hotel is in a picturesque area. We really enjoyed our stay.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So glad your experience during your stay was enjoyed by your team. We have a great location across from the lake and near many amenities. Our Sunset room is a great place for a gathering and glad it was enjoyed by your whole team. Please come again.

"Very comfortable and pleasant!"

4
12/10/2017

My mother, sister, myself and my little dog had the pleasure of staying at this hotel for a weekend, last month. We found the staff to be very helpful, friendly and accommodating. The room was spacious and clean, and was equipped with a small refrigerator as well as a microwave and coffee maker. The beds were very comfortable - and had no problems drifting off into a deep and restful sleep. The breakfast was hot and fresh and was included in the price of the room. (They were even able to provide gluten-free items for a member of our group with dietary restrictions!) We arrived on a Friday and were delighted to find the Farmers Market with its wonderful selection of produce, baking, jewelry, crafts, home businesses, musicians, food trucks, and more - located just across the street from the hotel. The location is close to restaurants, shopping and the beach. There was also a swimming pool, jacuzzi and exercise room at this hotel, but we didn't have an opportunity to try them during this trip. We would definitely stay here again!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind review. We do appreciate hearing from everyone who stays with us so we can see how our training is going making everyone's experience the best it can be. Thank you also for noticing that our location is convenient and within walking distance for what ever you need. Look forward to your next stay when you can try out more of our amenities.

"Customer Service Perfect"

5
30/09/2017

Anne, Brenda and Roy went over and above when I woke up to a flat tire in the morning. My tire was filled at the hotel, I had a destination to take my vehicle to as the staff called around for me. The staff went above and beyond to ensure I was okay before I left the hotel. You do not find this kind of customer service everyday. Excellent people in this hotel.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your great review. We strive everyday to make everyone's experience amazing but it sure helps when you start with such great staff that all naturally understand customer service, so glad you noticed.

"Not very happy"

3
17/09/2017

The room was nice and clean,the front desk people not friendly.One lady Morgan was very helpful and friendly.The stairs were not open to the guest of the hotel to use,i was not happy about that because my dog does not like elevator.We had to carry my 50 lb dog on hands to the elevator.Wen i told the lady that my dog is scare she told me sorry we can not help you.We went to look for different hotel but every hotel in town was sold. We had no choice.The brekfast was very good and the eating room was nice and clean.I would stay there again because of the location and pet friendly rooms.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. It is nice to hear that most of your stay was enjoyable and I will look into how your struggle with you pet could have been rectified. We are a very pet loving hotel with a lot of staff owning their own pets. Hope to see you again in the near future.

"End of season consumer beware!!"

3
16/09/2017

When I say consumer beware I mean for the entire town. Sadly the town has seen Summer in all its forms and is very aware of the up coming slow season. Best western started out like maybe the exception. But in fine form they joined the group after midnight. Maybe asking for bubble bath was too much but the short responds of I suggest shampoo not followed up with we can bring u another bottle. Doesn't scream helpful yet ignorant Maybe not much some people will say but after the gross hospitality we we're shown lol all night. U would agree. The staff in this town is no longer helping customer unless that means out of there wallet. We are very disgusted with everything in this town With one exception. Recommend u check out Fireside grill a pleasant surprise with helpful staff and great food. Good job!!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
We appreciate your review and would first like to say that our hotel is sorry you feel the way you do. I have printed this for all staff to read and hope we learn from this, as it is from our guests input that we do ongoing training to improve how our guests are treated. Hope we can have your business again another time as we try hard every day to make every ones experience enjoyable.

"Hockey camp stay"

4
04/09/2017

We stayed for 6 nights and the stay was very nice. We were there for my son's week long hockey camp. The room was clean and very spacious. The pool was nice although a bit small once there were a bunch of kids in it but I'll pick my battles. The breakfast room was very nice with a lot of seating. Selection was very good. Staff very helpful and courteous. Definitely would stay again

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Glad you enjoyed your stay with us during your sons hockey camp, we are very near the arena which makes it a nice spot for any one who is going there. Hope to see you in the near future for any hockey tournaments that will be coming up.

"Amazing location, staff and very good breakfast and very clean! Super value!"

5
30/08/2017

Great location, across from the lake... steps to Wibit park, rentals of water "toys"... close to Freshii( if you want a really clean eating). The pool was very very clean, so was the hot tub. Breakfast was included and very rich in options: fruits( including kiwis) yougurt, make your own waffles( you can add fruit, chocolate chips inside the batter) just .yum! Warm Food too: eggs, bacon, sausages, fruit juices, cereals etc... really great choices!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
It is always greatly appreciated to hear great comments about our breakfast. It is one area that is harder to get good reviews about but when we do we certainly appreciate it. We are centrally located to many things in Sylvan making it easy for your guests to have a great experience. Hope to see you again.

"Excellent customer service and cleanliness!"

5
29/08/2017

The rooms were very clean and the employees were all very friendly! They actually care about the quality of their guests stay! Highly recommend! We would stay here again the next time we visit Sylvan Lake for sure!!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind words for the staff at the hotel. We are very lucky to have them and appreciate them every day. See you next time.

"By far best accommodation in Sylvan Lake"

5
28/08/2017

If you are planning on a trip to Sylvan Lake and require accommodations, you must book at the best western. Clean hotel inside and out, well trained and friendly staff. A 10 out of 10 without any doubt.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thanks for giving us such a great review and would give us a 10 for your experience. Best western says every guest every time and that is what we work towards every day. Come stay with us again.

"Best hotel stay ever!"

5
28/08/2017

What a great place! Hotel was spotless, breakfast was amazing, and best of all EVERY staff member was awesome - from the cleaning staff to the front desk to the gentleman than tidied the breakfast area - super friendly and very helpful. Hotel is ideally located at Sylvan Lake to enjoy all amenities - go karts, watersports, beach and restaurants. This will be our go to hotel for future stays in Sylvan Lake.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
What an amazing review of our hotel. It is always appreciated to know that what we strive for every day is being noticed. When they say location we feel rewarded every day to know that our guests enjoy the fact that we are in a great place making it easy for them to access everything they need. We look forward to your next visit.

"Sylvan Lake Experience"

5
22/08/2017

Very nice new hotel with a good level of ammenities for this rural location. Very friendly staff both at check in/out and during our stay. Breakfast was simple but good and the staff kept the eating area very clean during and after the deal duration.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We appreciated every comment and work hard to make sure everyone's needs are met.

"Lake front Best Western"

4
22/08/2017

From check in to check out, we liked everything about the Best Western in Sylvan Lake. We had a view of the lake. The location was perfect for walking to the beach, restaurants, bars, grocery stores. Will stay there again.

"Excellent hotel"

5
19/08/2017

Hotel is 5 mins from the water's edge. Really speedy checkin by Jessica and incredibly helpful assistance from Anne, who really is a great ambassador for the company. . We loved this place so much, we stayed for a further 2 nights. Breakfast was busy as popular time of year to visit. Room was large and airy. We booked a lake view room overlooking lighthouse. Short walk to bars, stores and restaurants. Great for family with small children. Have nothing but praise from all staff, who seem cheerful and friendly and helpful. We'll definitely return here.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So pleased that you had such a great stay and found our location and staff met all your needs. Our location lends itself to easy access to everything you could want or need. Hope you visit again.

"Excellent Experience!"

5
19/08/2017

We were impressed with exceptional staff always helpful and the very clean and upgraded rooms. A great location next to the lake this place has it all! And fantastic complimentary breakfast the morning. Would recommend to friends and family.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review was great. Thank you for recognizing the staff who take pleasure in giving every guest a great experience. We hope you visit again.

"Sylvan Lake"

5
14/08/2017

The staff and amenities of this hotel were excellent. Very clean, superior breakfast, lobby and breakfast room very bright and cheerful. Room was clean and well decorated. the location is excellent, very close to the lakeshore.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind review. We are location downtown is close to everything you could need for a pleasant stay. Hope you visit again.

"Top Quality, Top Service"

5
14/08/2017

What a fantastic stay we had at this hotel. Being familiar with hotel stays, I was pleasantly surprised at how very clean and organized it is. The room was clean, clean, clean and the bedding the whitest I have ever seen! The pool and hot tub were very clean and well maintained. Now the staff, where do I begin? Trevor checked us in with such patience. He explained everything we needed to know about our stay and the hotel. Morgan who checked us out was so very pleasant and patient with our kids. The breakfast that was included in our stay was just as it should be, the hot portions were hot, and the rest were fresh (fruits, breads, pastry, yogurt, juices). Both fellows, Lawrence and the other (sorry, cannot remember his name) were so accommodating and attentive to our needs. They kept the eating and serving areas very, very clean, stocked and ready for every patron that came in. We will definitely come back before the end of the year, and next year. Top notch, thanks for such a great experience! Shay

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So pleased you enjoyed being at our hotel. Your kind words about the staff lets us know that our training and dedication is noticed. All of us are very proud of our hotel and strive every day as to how we can make it even better. We look forward to your next stay.

"Great Location & Friendly Staff"

5
14/08/2017

Hotel staff was very friendly and the location was perfect. We didn't use our car for three days. Everything with close to walk to but we also had our bikes which we road everyday. Beach is across the street, lots of food choices close by and shoppers drug mart right next door. Although we were right on the many street the hotel was very quiet.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for the great review. We are located to make it easy to walk to everything you need. Restaurants and bars are and walk walk away. Great place to just come and relax.

"Our favorite place to stay in Sylvan Lake!"

5
12/08/2017

We love staying at this beautiful hotel in Sylvan Lake. The proximity to the beach, restaurants and activities for the kids (like Aqua Splash, mini golf, bumper cars and go carts) is perfect. We are always given the best rate that is available, and when we arrive, we are treated like royalty. We look forward to the breakfasts and the fresh baked cookies in the afternoon! The pool and hot tub are lovely and the staff are very friendly and helpful. The beds are super comfortable and the view of the lake is wonderful. We will come again soon!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Our location is great for a family to come and enjoy all the Sylvan has to offer or for a couple to stay relax and enjoy the night life just a walk away. We hope visit again soon.

"Best Sleep in a Long Time"

5
11/08/2017

We loved the room. The bedding was amazing. I want to order the sheets, pillows, duvet, and bed for my own home. The room was clean and the staff was very accommodating. Two thumbs up. We were told it is the only decent hotel in Sylvan. I'd stay there anytime, again.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your great review, and recognizing the beds as we do get a lot of comments of people wanting to buy them for their homes. We hope you visit again and have another great sleep.

"Great!"

5
07/08/2017

This is the second time we stayed at the Best Western in 2 months, and once again we had a great experience. The rooms are clean, they smell nice too, or at least ours did :) The beds are comfortable, the washrooms are clean, lots of towels, jetted bath. But the most important thing for us in the room was the microwave and a mini fridge, travelling with a little one it's always great if you can store and heat up milk in the room, also free Wifi. We stayed in room 204, parking lot view, very quiet. The breakfasts are included, and it is very good. They offer hot eggs, sausages, hash browns, cereal waffles, pastry, fruit, yogurts, juices, coffee, teas etc. Enough to get your belly full :) The breakfast seating area is not large, but they have an overflow dining room near by. There is also a pool, but we did not visit it. The hotel is located across the street form the lake, close to light house, beach, restaurants etc. by foot. We would definitely stay there again :)

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. You are a great advocate for our hotel. You expressed everything better than I could. Hope there is another visit soon.

"Very happy with our stay!"

4
07/08/2017

Service was very good, breakfast was way better than we expected. They have gluten free bread and muffins, the omelette was great too. All the gluten eaters loved the french toast and waffles as well. Pool is small, and my eldest mentioned it was dirty but the kids had fun. The location was great, right accross from the lake and walking distance to restaurants and bars. The rooms are standard, but clean. I would love to see the decorative tan pillow and bed runner removed, they are never clean and I always prefer a bed without those things. The water was a bit soft, hard to rinse all the girls long hair after a sandy beachy day, certainly not the end of the world, but definitely added more time to everyone getting ready. The remotes are cleaned with each new check in, our family appreciates the attention to cleanliness.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review and as always gives us some thoughts as to how to make it even better for our guests. Our location is prime for all beach activities and later just a stroll to the downtown restaurants. We do invite you to stay with us again.

"Family trip for wedding in Spruce View, Alberta"

5
05/08/2017

Hotel is in a good location of town. Service & employees was very good. Everything was clean inside and outside. We stayed 5 nights & was 30 minutes away from our local families, the hotel was well worth the drive each day.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Glad you enjoyed your visit with us and your family. We look forward to your next stay.

"Awesome stay"

4
04/08/2017

This hotel is the perfect location for the water sports, restaurants and easy to get to. Very helpful and friendly staff. The only thing I requested was a lake view room and we didn't get it this time.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Yes are lake-view rooms are in great demand and with so few of them it is hard to accommodate everyone. We hope you stay again and stay in one of them to make your visit even better. The location of our hotel across from the lake and walking distance from everything does make it an ideal spot. Thanks again and hope to see you soon.

"Great value and Quality"

5
04/08/2017

We enjoyed our stay at the Best Western. Kind and cheerful staff, always ready to assist. Clean and very nice rooms. Breakfast attendant always in the breakfast room keeping things tidy and assisting guests wherever needed. Clean pool and lobby bathrooms.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review makes us know that everyone's hard work and kindness is rewarded with great reviews. Thank you so much. Please stay again.

"Fabulous stay"

5
02/08/2017

Stayed here while in Alberta for a family wedding in Spruce View about 30 min away. Beautiful little lake town. Friendly and professional staff. Room 301 was perfect and had great view of the lake. Breakfast was good.

"Great Location for a family"

4
02/08/2017

Hotel and amenities are quite good. Not fancy but good value. Rooms were very clean and staff are very friendly and helpful. Breakfast was better than expected with 3-4 hot items each day. Right across from the marina and a short walk to the beach.

"Excellent Night Stop"

5
31/07/2017

It is what it says on the tin. This is rural western Canada, the walls are thin and you can hear noise from the next room. It's been this way in this part of the world since the Bison disappeared. But otherwise, it's perfect! Excellent staff, professional service and helpful as you could ever need. Very nice room, comfy bed and the air con worked! Albeit it is thermostatically controlled so it switches on and off resulting in some temperature variations of a minor sort. The included breakfast was ample, and the staff very helpful. A great hotel in the thriving metropolis that Sylvan Lake becomes during summer!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. I enjoyed your humor and wish we could have met during your visit. So glad you appreciated the staff as we do have very dedicated staff which is very nice for guests and management. Please visit again and let me know when you do, would like to meet you.

"wknd getaway,"

5
31/07/2017

The room was spacious, clean and comfortable. The common areas were were clean and welcoming. The amenities were great for the size of the hotel. The location is perfect for everything. Will definitely be back soon.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review was great as we do appreciate hearing that we are doing a good job. Location of our hotel could not be better for making a great stay. We are accessible to many restaurants with great beach access. Look forward to your next visit.

"Very good hotel, family friendly, pet friendly."

4
30/07/2017

We stayed last weekend in this hotel, nice and clean, even allowing us to bring our pet. It is conveniently situated in front of the lake and the Aqua Park and very close to many amenities. Breakfast was included and it was very good. Staff were super helpful and definitely we will return next summer.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. So nice to hear you found us friendly and clean. Yes we are pet friendly and love to have your furry friends visit. We are very close to a lot of beach fun as we are located directly across the street from the beach . Hope to see you again.

"Great place"

5
25/07/2017

Great place. Right across from the lake. Clean rooms. Good location. Friendly staff. Good price for what u get. Free breakfast in the morning. Has a pool and a fitness center. On the main drag. You can walk to a lot of stuff.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Our location is great for everyone to take and walk and enjoy all tht Sylvan has in store. We are directly across from the beach. Thank you for recognizing the staff as we work hard everyday to make everyone at home. Please visit again.

"Best hotel in Sylvan"

5
24/07/2017

Close to beach and all amenities. Room was clean and big. Beds are so comfy. Pool was clean. Breakfast was amazing. This was our second time back. We will be back next summer for longer this time. Hotel staff were very kind and accommodating. Highly recommend

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind review. So glad you enjoyed your stay and so glad to hear you will return again. Our location is great for those wanting to be beside the lake and within walking distance for everything. The staff will be so pleased to hear you found them kind as we do strive to make you feel wanted. See you next time.

"Very good stay"

5
15/07/2017

We were able to check in very early. Very friendly and helpful staff at the check in desk. Room was very, very clean. Very impressed that we could check in so early. Parking was good. Able to get a room with a lakeshore view.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
So pleased that you enjoyed your stay. We do try to accommodate early check ins when possible. Hope you stay with us again.

"Nice Place!"

5
15/07/2017

stayed 2 nights in July and it was great ! newer hotels that didn't have that old hotel feel and had firm comfy beds and soft pillows, fridge, microwave, free breakfast and was really quiet ! it's a bit more pricey than the other hotels in the area but being within an easy walk to the beach, it was more than worth it. we will definitely stay here again but this time for a longer period.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Every review gives us the feedback to know we are giving our guests the stay they are expecting and with our location it makes for a great stay. Look forward to your next stay.

"Great hotel in a convenient location"

5
04/07/2017

We really like this hotel and I personally think it is the best one available in Sylvan Lake. It is located close to everything is one of the few hotels with a pool and hottub. The bed was very comfortable and the room was modern and well maintained/clean. I definitely recommend this hotel if you are going to Sylvan Lake.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Glad you enjoyed your stay and found the hotel and location to suit your needs. We strive every day to keep a clean hotel and glad you noticed. Please stay again.

"2 night stay july long weekend"

3
04/07/2017

First night was noisy till early hours of the morning. I was told it was the July long weekend traffic. Also noisy pipes. Polite staff. Walking distance to the lake and restaurants. Free breakfast. Clean. Hotel charges tourism levy.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We are sorry you found it noisy but July long weekend is extremely busy and something we as a business look forward to all winter when we have been so slow. This year being Canada's 150 birthday we were excited to see so many people come out to celebrate. Being across from the lake we are an easy walk to all the celebrations. Please come and stay with us again but maybe come during the week when we are much slower.

"Stay at the Best Western Hotel"

5
29/06/2017

This is a great hotel. The rates are reasonable, it's clean, the service is good, it has an indoor pool and hot tub and the best thing is you can bring your pet - how nice is that! It also includes a continental breakfast in the price so that is a bonus too!

"Best place to stay in Sylvan Lake"

5
26/06/2017

Nice view of the lake, spacious room, new and quite comfortable. Professional and courteous employees. Well located to a few restaurants in the area and is in very good proximity to the beach. By far the best place to stay in Sylvan Lake.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review was so nice to hear. We feel we are are the best place to stay in Sylvan of course but to hear it from our guests makes it even better. I hope you stay with us again in the near future.

"Lakeside Comfort"

4
21/06/2017

This is a contemporary, clean property located on a lake front street in the heart of Sylan Lake. Located close to the beach, marina, shopping areas & golf. Rooms are large, comfortable& quiet. Some great views of the lake available. Breakfast is included. No bar or restaurant on site, but plenty close by. Plenty of free parking, but get your pass. Signage indicates medium & long term rentals available. Recommend.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We do have a great location for all things lake in the summer time. Yes we do provide parking passes in the summer to guarantee you a spot in the busy summer months. Please come and enjoy the area again.

"Excellent location and clean"

4
21/06/2017

Totally enjoyed our stay at this hotel. The staff were very friendly and helpful. It was within walking distance of the marina and the paths along the beach and street shops. No need to drive to the popular places to see the sites. Parking at the hotel seemed to be just enough and not crowded during our stay. Wish we had more time to use the pool that looked so clean. Would stay here again anytime as long as it remained the same.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review is greatly appreciated. We strive to keep the place extremely clean at all times and the staff works hard to keep it that way. Our location makes it easily accessible for you to enjoy all that Sylvan has to offer. Place come again.

"Love the Beds and the Service"

5
15/06/2017

Everything you expect and more. Here with our two furry babies and enjoyed our stay. The mattresses are too die for. Enjoyed our visits with the staff. Top notch in our books! 10/10 Cookies at the front desk, accommodated our need for a cork screw. Happy to see our pets!! So glad we had an over night here. Enjoyed Sylvan Lake stay!!!!

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your review. Pets are most welcome at our hotel we have many staff that are pet lovers so it is a great place to bring them and have them pampered over. Please visit again.

"Great comfy beds"

5
13/06/2017

Great hotel :) Newish hotel with friendly staff, right across the street from the lake. The beds were comfy, and the pool area was nice. Everything was clean as expected. Breakfast was good with some hot food items offered too.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
We appreciate every review to know how we are doing giving every guest a great experience at our hotel. It is a great place to stay with the lake being right across the street and being able to walk to many restaurants and stores in the down town area. We look forward to your next stay.

"Very Good Staff"

5
12/06/2017

All staff were very accommodating and friendly. The pool and hot tub were very clean and so was the room. Breakfast was really good as well, there were hot and cold options. Highly recommend this hotel.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your review is very welcoming. We are so pleased that we were able to make your stay with us enjoyable. We hope you spend another night with us soon.

"Sylvan Lake Best Western"

5
09/06/2017

I stayed at this hotel for business. The hotel is right in front of Sylvan Lake. The scenery is beautiful. You can walk the main street along the lake. Lots of restaurants and pubs along the walk. Beautiful location

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Your response helps us get our message out to everyone that we are very accessible to everything that downtown has to offer. We also are right across from the beach and lake to enjoy any water activity you might be interested in. Hope you come and stay with us again for pleasure and not business.

"great place to stop"

4
09/06/2017

Excellent staff, very friendly and accomodating . It is a great place to stay across from the lake. Lots of parking and controlled so tourist don't take your spot. Great breakfast. I would recommend it to my family and friends.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Monitoring of our parking lot in summer is key to having it available for all our guests so glad you noticed. Hope you stay with us again.

"Great stay! "

5
28/05/2017

We stayed here for one night for a hockey tournament and it was great! Rooms and facility were extremely clean. Staff very friendly and the complimentary breakfast in the morning was outstanding. Give your staff a raise! I would definitely recommend staying here again.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing the hard work that the staff does to keep things in perfect condition. We strive everyday to make everyone's experience the best it can be. Look forward to your next stay.

"Best Western Sylvan Lake"

5
19/05/2017

I enjoyed my stay at Best Western Plus. This is a new Best Western across the street from the lake. The hotel is in front of a condo complex so you cannot see the water, but the location is excellent. A very new, nice and clean hotel. I will be back !

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. So glad you enjoyed your stay and will be returning. Yes the building across the street some of our view but we do have some rooms with a lake view. Our location across the street from the beach makes it a nice place to come, stay and enjoy what the lake has to offer. Look forward to your next stay.

"Overnight Stay while working in town"

5
05/05/2017

My dad and I stayed here overnight while we were in town doing some work and it was a great experience. Super friendly staff made us feel right at home as soon as we checked in. Rooms were extremely clean and comfortable and I went to relax in the hot tub and had the place to myself, it was great. I'll definitely stay here whenever I'm in town for a day or two of they have rooms available

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
It was a pleasure meeting you at check in and so glad that met your needs as well as it is always very nice to hear that you found us very friendly. If your in the area again please stop and stay with us again.

"Sylvan Lake"

4
01/05/2017

Very friendly staff and very comfortable bed and room. Had a king size bed that was comfy and provided a great nights rest. I would recommend staying at this hotel though for the time of year, April, it was a little pricey.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. So glad you enjoyed your stay and found the staff friendly. We try really hard to make sure everyone has a great stay. I hope that you stay with us again.

"Very Nice Stay"

5
26/04/2017

Great Rooms, very clean, the breakfast was filling and the location was very centric. I enjoyed the coffee and the comfortable chairs and bed. The bathroom was also a good size and the property is very new.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review!!! We appreciate everyone we receive so we can monitor how we are doing at making everyone's stay enjoyable. We do have a great location and hope you come back this summer to enjoy the lake which is right across the street from us. Hope to see you soon!!

"Not for the solo traveller"

3
16/04/2017

This hotel is family friendly. They allow pets. Which is great if you are looking for a place to leave your dog while you are away for the day or space for your kids to run around. But if you are like I was and looking for a quiet place by a deserted beach in early spring for some R&R, to read a book, or catch up on some studying, you should go somewhere else. There were kids were having a great time running around and playing in the elevators without their parents. Dogs were barking for 5 HOURS STRAIGHT (!OMG!) while their owners were away. Reception said their scripted formalities but really didn't do anything to show an "I care" attitude. Breakfast quality was on the low end of the scale for this style. All of this may be just fine if you prefer the hands off service style, you have dogs and need space for your kids to "be kids". In fact, to be fair, this hotel is excellent if you are looking for a place to hold a family reunion or similar. You really can't get better. Unfortunately for me, a solo traveller looking for some alone time, this hotel did not meet my needs. I regretted my choice and I can't recommend it.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
I am sorry that your stay at our hotel was not what you had expected or needed for a quiet get away. We do have a few weekends at this time of year that we are extremely busy with teams which in your case was one of them. I can assure you that we do try to keep the pets and and kids under control during these busy times but as you could see its is extremely hard with so many to watch. I would like you to please give us another chance to give you the weekend you wanted and I am sure deserved. Hope to hear from you again.

"Annual Baton Trip to Sylvan Lake"

4
27/03/2017

This is a very nice hotel that works well for a weekend in Sylvan Lake. We have stayed here for the past few years for an annual Baton Twirling competition that is held in Sylvan Lake. The hotel is well situated and very comfortable for these weekend stays. We will be back next year.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for the review. We enjoyed your group are pleased your stay was good. We look forward to you booking with us every year and hope whenever your in town you stay with us again.

"Nice family hotel"

5
10/03/2017

We have family in Sylvan lake, thats why we stay there. We have over all good experience with best western hotels. In the summertime it gets really pricey because of the tourists. Otherwise than that, the rooms are clean, free parking, and free breakfast which we enjoy very much. This time...the 3rd stay....it was a noisy. There was a hockey event going on. Kids running along the halls and yelling. Its not the kids....Its parents not looking after their kids and show them how to behave in a hotel where other guests are. But...this doesn't reflect the hotel itself. So, we definitely are coming back. Just make sure there isn't an event going on since we like silence.

Sue F, General Manager at Best Western Plus Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. It is a shame that you found your recent stay noisy. We do try hard to keep the noise level under control but as you saw many things factor into our ability to do so. So glad to hear that you will return, but please do ask if any event is going on at that time. Once again our apologies and see you again.

"Another Great Stay"

4
02/03/2017

I stay here a few times a year on business. I was just there again. The rooms are spacious, the beds are super comfortable. The room is clean. There is plenty of variety at breakfast, even though hotel breakfasts aren't really my preference. The staff here have always been very friendly and helpful. I had the opportunity to see a room in another hotel in town. The price was slightly less than the BW but the quality of the rooms and amenities wasn't even close. I'll be back here for sure.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We appreciate your comments , and we are pleased that you noticed what we have to offer. We like to treat our guests like we would want to be treated and strive everyday from the feedback to achieve our goals. Please come and enjoy another with with us.

"Great location, nice facilities"

5
14/02/2017

The bedrooms were large and very comfortable beds. The breakfast area was comfortable with the lounge attached and the front desk there for questions. Staff were very helpful and professional. The exercise room is very basic, no free weights and two of the three cardio equipment were out of order during my stay, but otherwise the pool and hot tub were immaculate.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Your feedback is important to help us make improvements to everyone's stay. The exercise room is being repaired as we have been waiting for parts. Hope you visit with us again in the near future.

"Business trip"

5
21/01/2017

A thoroughly enjoyable experience. I coordinated a planning session there for work and it was perfect. The location was great, hotel room was lovely, food was great and our meeting space and set up worked really well. Participants were a diverse and high level group and the feedback I received was excellent. They loved the facility, their rooms, service and everything. It was clean, bright and the staff bent over backwards to provide everything we needed and more. The hotel has a fabulous crew and they should feel fortunate to have them. Thank you to all for supporting me in providing a great hotel and services to facilitate our needs.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you Gretel for the lovely review. The staff and I are very pleased that we could meet all your expectations . Our goal is meet and exceed every guests expectations every visit every time from check in to check out. We hope you and your group come and stay with us in the future. We enjoyed your visit.

"Very nice hotel at Sylvan Lake"

5
07/11/2016

Its probably the only decent hotel at Sylvan lake, but that didn't stop the hotel from trying its very best. Hotel looks beautiful inside and out. Rooms are clean, staff very friendly and helpful. Breakfast is good to gets the family going quickly. Kids just don't want to wait around for food, especially in the morning.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for recognizing our strengths and noticing that the staff is very friendly and we try hard everyday to meet everyone's needs. Hope you visit us again so we can show you that this is standard we try to achieve every day.

"Fantastic stay!"

5
06/10/2016

From check-in to check-out every staff member we interacted with was warm and hospitable. Breakfast was good-a nice selection. I didn't love the casserole on Saturday morning but you can't love everything :) We truly appreciated the coffee/tea/water that was out all day so that we could just relax and have a cup. The room was really nice, and after sleeping on those pillows I am on the hunt for some just like them...very comfy. Although this hotel is across the street from the lake, do not expect to have a lake view as there is a newer building that has gone up in front of the hotel and with the water slides coming down, who knows what will go up in their place that may abstract the view. Definitely would go back.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for comments and kind words for your recent stay with us. We take every comment and try to improve so we will visit how we can improve on our breakfast casserole. Yes we will be watching very closely as to what is in store for area waterslide was in, at this point we have not heard of any large building going in. Thanks again and hope you visit soon.

"Great Accommodation"

5
01/10/2016

Pleasant and professional staff; overall condition of room, hallways, breakfast area and reception area very clean and modern; comfortable bed; very quiet surroundings; nicely decorated; convenient parking location; No complaints.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your great review. I was glad to see that all areas of your stay were noticed and appreciated. We strive to meet everyone's expectations as far and cleanliness and pleasant interactions with everyone at the hotel. We hope you come and stay with us again.

"Very nice accommodation"

5
25/09/2016

We really enjoyed our stay at this hotel, beautifully decorated room, and very comfortable bed; nice size of room and amazing jetted bathtub. Regretfully we forgot our swim suits and could not enjoy the pool or hot tub. Next time for sure.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
So pleased you enjoyed your stay with us. You most certainly will have to come again and do bring your swim suits and enjoy all our facilities like our pool and hot tub. Our jetted tubs in our king rooms makes for a relaxing time after a long day. Look forward to your next visit.

"Great location"

4
17/09/2016

Perfect location within walking distance to beach, shopping, and a ton of bars and restaurants . Staff very friendly. Room was clean and spacious and had an awesome view of the lake. Breakfast was a bit sparse in the morning as there was a convention staying there and so many people eating that they couldn't keep up on the demand.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We appreciate each and everyone and use them as a training tool to help make everyone's experience a pleasure. We thank you for staying with us and would like to invite you to stay again with us.

"First time in Sylvan Lake"

5
24/08/2016

This is a beautiful hotel, with lovely decor, very welcoming and comfortable. We arrived 2 hours before check in, but our room was ready for us. Was a bit disappointed that the lakeview room is only a partial lakeview, as there is a big condo between the hotel and the lake. Is more of a "waterslide view". But what we could see of the lake and marina was beautiful. Also a bit disappointed there were no pay per view movies, as we ended up spending one day in the room as it rained ALL day. Enjoyed the jetted tub. Asked for a late checkout on the Monday and was told they did not do late checkout in the summer. They did let us stay until 4 p.m. with a half day charge, so that was okay. There is no restaurant on site, but they do free breakfast. The breakfast room was full when we arrived and very hectic. They did allow us to take our food to the boardroom next door, which was nice and quiet. For dinner there are tons of restaurants in town, but we ended up ordering pizza from Panago. They delivered to the hotel, and were very fast. Found Sylvan Lake to be way too crowded for my liking so probably won't return, but would highly recommend this hotel to anyone.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your response. I take all things into consideration and your review will give us room for discussion. So glad you enjoyed our hotel and location. Please come and stay with us again.

"Memorable Vacation!!"

5
22/08/2016

Really enjoyed our stay. Very clean, reasonably priced and pet friendly facility. The location is perfect & the staff is excellent. They serve excellent hot breakfast every morning! We will definitely go back to this hotel again & would refer their name to our friends and family!

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you your review and so pleased you enjoyed your stay with us. We hope you stay again with us so we can continually make your visit the best it can be. Pets are most welcome and being close to everything we hope guests all have their expectations met.

"Excellent - lives up to the Best Western Reputation"

5
21/08/2016

Excellent location with easy walking access to the beach and the GoKarts. Walking access to the Big Moo for ice cream and some great local restaurants. This is the end of Lakeshore drive you want to stay on. We stopped in Sylvan Lake for one night and found the hotel very comfy and clean.

"Clean, dog friendly and great location! "

5
17/08/2016

Stayed there for one night with hubby and two dogs. It was their (dogs) first hotel stay. So happy to find out that this hotel allows dogs. There is a 20$ fee for their stay and we got two doggie bags with treats and poop bags. I thought that was a super nice touch! The rooms were impeccably clean. I was very impressed! Location is great. Very close to the water and close to the hustle n bustle of lakeshore drive. Breakfast was decent. There was a waffle machine! Cant wait to stay here again with the puppies :)

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
So glad you enjoyed your stay with the puppies. We try to make it a great experience for everyone pets included. Our location does make it easy for all guests to enjoy what Sylvan has to offer. Look forward to your next stay.

"Great facility and convenient location."

5
17/08/2016

I have stayed here multiple times now. The rooms are spacious, with great amenities. The hotel has free parking, wifi and full breakfast. The hotels is also pet friendly. It has a swimming pool and hot tub. Found staff to be friendly and accommodating.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
It is repeat guests like yourself that truly let us know that we are continually keeping up with our jobs, that being meeting your expectations. Thanks for the great review. See you again.

"Relaxing, enjoyable stay."

5
14/08/2016

Everything about this place was excellent. Friendly courteous staff, hot breakfast, clean rooms. The location near the beach was very convenient. Rooms quiet. Only complaint--parking lot crowded because of how many people were enjoying this hotel.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your review!! It is gratifying to know our hard work and goals are recognized as is our great location. Being so close to everything does represent the crowed parking lot but we do try to make sure those who park there are our guests. Please join us again.

"Another Excellent Stay"

5
04/08/2016

We stay at this Best Western every year. It is always clean and we find everything working well. This year it was noticeable how pleasant the staff were. The cleaning staff were bright and cheerful, the breakfast staff were very accommodating and the front desk staff were helpful and happy to see us.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you! It is so nice to hear returning guests experience the same every visit. We strive to make your visits feel like your at home. Look forward to your next visit.

"Nice hotel in great location"

4
30/07/2016

Nice hotel right across the street from the lake and waterslide (though waterslide to be replaced by a park in 2017). Rooms are spacious enough and clean and everything worked as it should. Fridge, microwave, coffee maker (Keurig) in room and hotel has pool, jacuzzi, exercise area. The included breakfast was fairly good with the standard selection + waffle machines. This hotel is a bit more expensive than the other nice ones in the area, but it has the best location, is very clean and well maintained (feels new) and just overall a nicer hotel (so it's worth it!).

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Thank you for noticing how well the hotel is kept up, this makes the staff feel they have done a great job. We are very well placed next to everything you need for your summer holiday. Please stay with us again.

"First time in Sylvan Lake"

5
25/07/2016

We recently returned from a wedding in Sylvan Lake and stayed at the Best Western down by the lake shore. It was lovely. Our room was beautifully appointed and very clean. There was everything there that you could want and if you need anything else the staff and house keeping staff were there to help. Great location within walking distance of so much.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Your review makes our job feel greatly appreciated. We try daily to make everyone's stay special so we were glad to hear you felt that way. Being right across from the lake and nearby all the happenings in Sylvan we hope attract guests to stay with us. Please come again.

"Not so satisfied with the service"

2
20/07/2016

I usually review after staying at a property but this time I feel dissatisfied that I have to write this during our stay. We tried to checked in on July 20 around noon but our room wasn't ready. Totally understandable since the front counter agent said that check in was at 4pm. What bothered me was when she was checking in the lady in front of me, she was super friendly but when she dealt with me, I got a luke warm reception. She said that she will give us a call once our room is ready which she estimated around 3:00-3:20pm, but she never did. Also, I booked this directly with the hotel front desk (in which both agents were great on the phone) and prepaid this reservation 2 months prior with a request for a lake facing room (which we never got); but I guess, you may as well be better booking through a 3rd party website (such as Hotels.com and etc) to get extra perks. Booking directly with them, doesn't make a difference. To add, it might also be a good bonus to add a little treat for the dog when a guest is paying $20 per day for pet fee as what other hotels are doing. Pool and hot tub are pretty standard. TIPS: The wifi is really really slow. And for others who may be mislead by the description "Double Queen" room, this is actually 1 Queen and 1 Double bed (not 2 Queens).

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We take every review whether good or bad to try and improve and make everyone have the same experience. I am sorry for how you felt treated at check-in and will certainly make sure this is rectified and further training is done to make sure every guest feels welcome. I will also make sure with front desk to make sure they offer the pet treat we have available and I sorry that you did not get offered it. I can certainly assure you that all the beds are double queens in the rooms and did go and check the room you had stayed in. I hope that you will give us another chance to make you feel welcome at our hotel. Once again thanks for the review.

"Great Hotel in Sylvan Lake"

4
13/07/2016

We were pleasantly surprised with what a nice hotel property this was. The hotel is quite new - so everything is clean and the decor is modern looking. It is located right across from the lake and we had booked the lake-view room so we had a very nice view of the lake, the lighthouse and the waterslides. This is apparently the last season for the waterslides as it has been sold and will be torn down at the end of the season - so the view could improve even more if the space is turned into park/beach area by the town. There was construction going on at the front of the hotel on the street/sidewalks. We did not hear any construction noise while in the hotel - so soundproofing is very good. The construction only created a slight challenge to get into the parking lot. Our guest room was clean and bright. Air-conditioning worked very well. Our only recommendation was that there aren't any grab bars outside the tub in the bathroom. We found the tub to be slippery and difficult to step out of without something to grab onto. The Guest Service Agents that we encountered (Morgan and Andrea) were very awesome! Very friendly and accommodating. The room rate includes breakfast in an area just off the lobby. The area can be very busy and loud in the morning. Breakfast provided was okay - keeping in mind this is not a full service breakfast so the food is pre-made and served buffet style. Nevertheless - there was a good selection. I would recommend this hotel for those visiting Sylvan Lake. It's clean and convenient and the rate is fair for a Lake/Beach town that is often very popular and busy during the summer months.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
What a great review of our hotel. You have covered everything that we recommend about visiting our hotel. So nice to hear we are meeting ours goals and welcome everyone to visit and hope you as well come and stay again.

"Lovely Stay"

4
12/07/2016

Very lovely hotel. Hotel was within walking distance to almost every amenity. Pool and hot tub were very wonderful. Continental breakfast in the morning was very delicious. King room was very spacious, and the bed was super comfortable! Price was a bit steep, but I'd pay it again. STAFF WAS AMAZING! So friendly and professional.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your review of our hotel. It is nice to hear we are doing our job. The lake and beach front being across the street make it the perfect place to enjoy your summer trip. We also are well located with an easy walk to many restaurants. We hope you come and visit again.

"Great Place but a bit expensive"

4
11/07/2016

This was a good hotel with the necessary amenities. The pool was a bit cold but otherwise, everything was good. The cost is nearly double of other hotels in Sylvan but it is the only one near the beach with a pool.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Your review is greatly appreciated. We like to hear all comments so we can continually grow, making sure we can make every ones stay great and have them as repeat guests. We would love to have you stay with us again.

"Conveniently near to the beach, clean, typical Best Western"

4
21/06/2016

Located across the street from the beach, this small hotel was clean, and the staff were really friendly. The pool and hot tub are not large, but again the beach is across the street. The decor and amenities associated with Best Westerns were all present and accounted for. There was a slight glitch with the first room we were given, in that the bathroom lights didn't work. BUT, we were immediately given the room next door, which had a slightly nicer view, and they offered to help us with the move.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We strive daily to make sure all rooms are ready for guests arrival but as you encountered things still happen. So glad to hear it was readily fixed so you could enjoy your stay with us. We are located right across from the beach so easy to enjoy a day at the lake.

"Great stay"

4
13/06/2016

A group of 17 families stayed 2 nights for a sports tournament in Red Deer. We we treated very well by all staff. Rooms were a good size and very clean and comfortable. Breakfast was great and endless beverages and cookies were appreciated greatly! Cost was reasonable, less that comparable hotels in Red Deer and the 15 drive to our tournament was no problem at all. No negatives!

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your great review. It is so nice to get reviews that recognize the hard work of everyone who works here. We strive daily to make everyone's stay the best it can be. We sincerely hope you come and stay again in the future.

"Extremely clean and friendly"

4
28/05/2016

We spent one night at the Best western in sylvan lake and were pleasantly suprised. The staff are extremely helpful and helped us store our bikes in a secure place. The rooms are very clean and beds are comfortable. The hotel is well situated to explore the town and the lake. Would highly recommend this place to anyone.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind words and recommendation. We strive everyday to make everyone's experience as you found it was for you. If you are back in Sylvan please stay again.

"Lovely weekend getaway"

5
23/05/2016

Beautiful, clean room with a view. Staff was very friendly and helpful. We had a wonderful time! The location is central to pier in Sylvan Lake and close to restaurants, the beach and the water slides.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Your review was greatly appreciated. We definitely are located well being across from the lake, beach, pier and water slide. We have great walk-ability to many restaurants and shops. Hope you stay again this summer to enjoy all that we have to offer.

"Looking for a great place at Sylvan Lake?"

5
14/05/2016

Stayed for my first time, this week. Very restful visit which is what we we're looking for. Anne and Chelsea will provide awesome client service when you call in and on your check in. This is a really busy lake during the summer months, but I just discovered it's an awesome place to visit "off season". Great town, that still offers "small town" service and amenities.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review on the hotel and the staff. We appreciate knowing that we are meeting your expectations and you had a great stay with us. Summer is is upon us but knowing you enjoyed your stay was a pleasure to read. Please come and stay with us again.

"Clean, excellent breakfast, great staff"

5
08/05/2016

When I was working in the oil field I stayed in so many hotels ! This one has the best breakfast from them all. Pool was clean , hot tub working great!, gym, room super clean. Staff super friendly and respectful A+ Great room view Lots of parking space , walking water park and lake across the street .

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Your experience while staying with us is one we greatly appreciate hearing. The location is perfect with the water slide and beach across the street. We have been working on enhancing and improving our breakfast so I glad you enjoyed it was as well as the staff who I feel are all very friendly. Hope you can stay with us again, you are more than welcome.

"Good Location, clean"

5
21/03/2016

Stayed in this hotel for the first time, seriously would be a great place to stay during the summer months to enjoy Sylvan Lake. Rates are fair and on par. Very clean room and comfortable bed. Would stay here again.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
I enjoyed reading your review. We strive with the use of UV wands and black lights to ensure the cleanest and safe rooms we can provide. In the summer their are many activities very close to our hotel so look forward to your visit anytime.

"Comfy and clean"

5
21/03/2016

Enjoyed a one night stay for business purposes. Clean building and friendly staff. The location suited our purpose, and we had a meeting right at the hotel that covered all required amenities. The hotel had a fitness room, swimming pool, and hut tub as well.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We are geared for business travel, and can provide meeting space to accommodate up to 120 people. We are walking distance to many restaurants, which makes our hotel a great place to stay.

"Good Hotel on the beach"

5
16/03/2016

Stayed one night here, the room was clean and very comfortable. I found the staff friendly and helpful. The hotel is situated directly across the street from both the beach and the waterslides - excellent vacation location!

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We appreciate each and one. Yes it is ideally situated for beach time this summer, hope you visit again.

"Comfortable"

5
02/03/2016

This is my hotel of choice in Sylvan. The rooms are large and the beds comfortable. Plenty of pillows. Free breakfast is included and they rotate a variety of choices each morning. Hotel is newer, modern and clean. Staff are friendly and helpful. Couldn't ask for more in a small city.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for making us your hotel of choice. With our comfy rooms and friendly staff we try daily to exceed everyone's expectations, and we are always pleased when we have achieved our mission. Please come and stay again.

"Great staff and lovely hotel"

5
15/02/2016

We were very happy in this hotel, we have stayed here twice and have had great service on both occasions. At one point we were invted somewhere and my husbands elderly mother did not want to come - the staff looked in on her and even made her some coffee! The breakfasts were lovely as were the gym and pool facilities, we would go back in a heartbeat.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Great reviews like yours makes us very happy at our hotel that we are achieving our goal of making everyone feel at home and happy with their stay. We look forward to your next stay were we can continue making you feel welcome.

"A good place to stay in Sylvan Lake"

4
14/02/2016

Comfortable sized room, clean and well appointed. Friendly and well informed staff with timely check-in process. Cheerful dining space and reasonable breakfast choices. Located close to the lakeside and in walking distance to excellent restaurants.

"Treated like Gold and staff was very kind!"

5
14/02/2016

We had a kids birthday party there and the 7 couples went. We were treated like gold by the staff. At night we basically took over the lobby dining area and the front desk went out of there way to make us feel comfortable and accommodated. They understand guest service

"Fatasntic"

5
08/02/2016

NEW ; clean and VERY FRIENDLY ;Has a great setting well worth the drive 10 minutes outside of Red Deer .Walk the boardwalk and enjoy the strip of small town setting .Great place to make a night in a hotel into a special one .

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you so much for your great review. We appreciate knowing our goal of making everyone's stay special is being noticed. Please join us again when you need a place to stay.

"Great place to stay!"

5
06/02/2016

We had a comfortable bed, got a great rate on hotels.com and were pleased to have a hot breakfast included. Great location, close to where we were going. Great stay and I recommend it, and will stay here again, probably in the future.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
So glad you enjoyed your stay!! We are a great location for anyone needing to be near the lake,downtown and the hockey arena. Please do come and stay with us again.

"A relaxing visit, good service"

4
25/01/2016

We visited the Best Western for 4 nights in January. The room was well appointed and the bed was comfortable. A hot breakfast was included and it was really nice. There was a variety of choices from the hot entrees usually eggs with hash browns with either bacon or sausage to cereals, yogurts, fruit juice and coffee. They had a waffle maker of you wanted waffles. We want to recognize two staff in particular. Robert, at the front desk was very friendly and helpful. And Donna who works in the kitchen. On Sunday morning my wife and I went out to the car to find it buried under 12 inches of snow. Donna was parked nearby and she insisted on brushing off our car. We really appreciated her kindness. As we are from BC, we are not used to that much snow. These two staff members really enhanced our stay. Thank you.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your kind comments. It makes us all happy to know that our hotel is greeted with such praise. We strive everyday to make everyone one who stays with us to feel at home and to help out where ever we can. Hope you come to Sylvan again and stay with us. Thank-you!!

"September Stay - very good experience"

4
26/11/2015

This is a newer hotel in the area so it's clean and has up to date furnishings. We had a view of the water however the hotel has a building across the street blocking the view so the view is limited. It's the best you can get without compromising to an older hotel. Love the beds. The bathroom jacuzzi was terrific. Breakfast was good - the coffee very good. Surprised however that the TV was so small. Good access to the promenade (just across the street) where you can take long walks by the water. Just one block away from the hotel is the Sylvan Lake Steam & Spa (which I would have reviewed but I didn't see the listing) where I had a Steam Bath and Infrared Massage (fabulous place - highly recommended - also newer business - price was only $25 combined without GST) - perfect thing to do on a rainy day. The hotel pool was very small so this was a nice alternative as well. Red Deer isn't far so we shopped there during the day. I would stay here again.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We are centrally located to so makes it very walk able to a lot of businesses and the beach. So glad you enjoyed your stay with us and had a good day at the spa, which is a treat after long walks. Please stay with us again.

"Nice comfortable stay"

4
14/11/2015

I stayed here for two nights for business. Checkin and checkout was quick and efficient. The room was clean spacious and comfortable. Very nice bed and pillows. Hot breakfast was included. I will stay here again when I find myself in the area.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
So glad you enjoyed your stay at our hotel. We appreciate each an every comment, all responses help us to know how we are doing to make our guests stay the best it can be. Thank you!!

"Luxury Weekend in Sylvan Lake"

5
26/10/2015

I was in Sylvan Lake for our Annual Gideon Fall Conference. I was treated very royally at the Best Western Plus Chateau Inn in Sylvan Lake, Alberta. The check in clerk was very gracious and helpful in recommending dining within walking distance. A full complimentary breakfast was provided each morning. I regretted that I did not have enough time to use the pool or exercise room.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Your review makes what we strive for everyday seem appreciated. Thank you from all the staff for your comments. Hope you get a chance to come again and use all our facilities.

"Weekend Conference"

4
20/10/2015

We attended a Gideon provincial conference and found that there was adequate room to carry one the business needed. There was no stair option that allowed access to the main floor only to the outside. Slow elevators

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We enjoyed your stay at our hotel. We appreciate each and every review and take all comments to help us better our guests stay. There is stair access to the main floor and wish we could have helped you with this during your stay. Hope you stay again so we can better your stay.

"Super Clean"

4
28/09/2015

It is a very clean hotel, new, helpful staff, gym room and small swimming pool. Right on the Lake shore Road, across street from the lake. I was there for convention, but i recommend it for families as well.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We appreciate acknowledgment at all times for the cleanliness we strive for at our hotel and noticing the staff who try to make everyone feel welcome. We are located across from the lake which makes it ideal for many activities and great family time. We look forward to your next visit.

"nice location"

5
19/09/2015

Great location on lakeshore drive. Nice, clean, hotel with good service. Typical hotel beds. I think the continental breakfast could be improved alot. Don't care for the powdered eggs omelette, or scrambled eggs.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. We try with all feedback to improve in any way we can, so thank you for your comments on the breakfast. We will take a look and see how this can be improved. Please come and stay with us again.

"Good value for the money, great location"

4
15/09/2015

Room was clean, bed was comfortable and well appointed. The location was lovely, close to major highway and a nice waterfront area. Plenty of parking, there was a standard continental breakfast available.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your review. Everyone's reviews keep us up to date and informed as to how we are doing at meeting our guests expectations, so again thank you and hope to see you again.

"Awesome"

5
27/08/2015

Great place, close to water slides and lake. Staff was friendly and helpful. Bug selection of breakfast food to choose from. My kids were pleased as it has an indoor pool, hot tub and exercise room. Highly reccommend

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
Thank you for your comments. We are glad you enjoyed your visit with us. We have the perfect location for your summer fun activities with waterslide and lake across the street. Please visit us soon.

"getaway"

5
24/08/2015

Very considerate and nice hotel, great for its proximity to the lake, restaurants and bars. lifts are a little slow but generally an excellent place to getaway quietly from work environment. Breakfast is very good with variety of choice.

Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review
So glad you enjoyed your getaway and satay at our hotel. We are very close to the beach with a wide range of restaurants to choose from. We appreciate your comments and hope you stay again.