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Best Western Plus Hotel Heritage Inn, Stockton

3.5/5  - basé sur 705 notations.
111 E March Ln, 95207-5854, Stockton, United States - visualizzare mappa

Soggiorna in questo fantastico hotel di Stockton, vicino alla University of Pacific, che propone colazione all'americana completa a buffet gratuita e servizi per meeting. Il Best Western Plus Heritage Inn, in cui sono ammessi gli animali domestici, è un hotel che offre ai propri ospiti un servizio clienti cordiale a pochi minuti dalla Zieter Eye e dalla compagnia ferroviaria Burlington Northern Santa Fe Railroad. Gli eventi principali comprendono tornei sportivi tra università, l'Asparagus Festival e tornei di bowling locali. Questo hotel di Stockton, California, dispone di camere e suite arredate con cura, tutte dotate di microonde, frigorifero, accesso a Internet wireless ad alta velocità e televisione via cavo/satellite. Questa struttura della California del nord dispone anche di piscina all'aperto, idromassaggio, centro fitness, business center e servizi meeting. Gli animali domestici sono ammessi con limitazioni. Per trascorrere un soggiorno rilassante e divertente a Stockton, prenota al Best Western Plus Heritage Inn! Goditi il nostro ottimo servizio clienti e una posizione favorevole a una tariffa conveniente. Soggiornando in questo hotel di Stockton, gli ospiti saranno vicini al centro artistico Delta, alla Stockton Arena, alla University of Pacific, all'Humphrey's College e al museo Haggin.

Best Western Plus

Hotel Heritage Inn

LABEL_ITINERAIRE

LABEL_DEPART:

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

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Basato sul parere di 698 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
201
Molto buono
218
Nella media
122
Scarso
75
Pessimo
82
CONSULTARE I PARERI SU
Affari Affari
184
Business Business
139
Da solo Da solo
57
Di coppia Di coppia
79
In coppia In coppia
141
In famiglia In famiglia
263
Viaggio con amici Viaggio con amici
42
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Do not stay at this Hotel"

1
10/09/2018

Somebody broke into our car, then police did not came, we needed to fill out online form and since I am from Europe I ask staff at lobby to help and they did not help us at all... At same night at the parking lot was also stollen car.. Bad naberhood and no one to help and hotels parking lot is not secured at all. Please choose other, safer hotel. And they was renovating floor and we stayed in same floor, ther was construction workers working in the morning.. terrible

"Great Service, Decent Breakfast"

5
04/09/2018

The hotel staff was very accommodating upon check in. My husband has cancer and needed a special room set up and the staff promptly arranged for the appropriate room. Also the housekeeping staff provided extra blankets upon request. Nice hot and free breakfast is always a plus!!

"Don't pay more for this place Heritage Plus indeed!"

2
27/08/2018

The rooms themselves are fine based in mine but the grounds are a mess, strewn with trash. As a matter of fact, skip Manteca altogether. What I've seen of the town is a mess. No pride of place here. They could do with a good clean up campaign.

"Good value for money. Pet friendly. Skip the breakfast."

4
13/08/2018

The things that really matter were great: clean room, comfortable bed, working AC , good security, friendly staff, plenty of parking. Some problems: check-in can be slow. Bar has short (if any) hours. Biggest problem: the full breakfast set up looked great, but they RAN OUT OF FOOD AND COFFEE before 9am. Either go at 6, or skip the breakfast.

Jimmy P, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for you stay and the feedback. Usually if the bar is slow we tend to close the bar around 10PM. I will make sure that the breakfast staff keeps on replenishing the breakfast items. Thank you for your stay and the feedback. We hope to see you soon.

"Worst stay at a Best Western!"

1
10/08/2018

So we stopped in Stockton on our way to visit family. They put us on the 3rd floor with dogs. The room was stifling hot, the air conditioner was struggling to cool down the room. The room didn't cool down until about 1am we checked in at 9:30pm. The air conditioner is facing the bed and the air is forced down into the bed. My husband and I took turns laying in the cool air before we fell asleep. I tried to take a shower to cool down but the shower was broken, the valve the pushes the water up to shower would not shut. So half of the water went down the drain, the end result bad water pressure. The carpet was so dirty it had brown stains all over and our dogs found a bottle top under the bed, yummy! My husband and I had been traveling all day and all we wanted was to shower and get some sleep. When I needed to take my dogs out the elevator sounded like it's on it's last leg which scared my dogs making walking more difficult. I talked to the front desk in the morning but Jesus could not have been bothered. He gave me a look over his glasses like how dare l mention there were issues with our stay. I felt like I needed to mention the state of the room as we did not want to be charged a fee for the dirty carpets. It's unfortunate because we are Best Western points members. Come guys get it together!

"Great stay. Great staff"

5
05/08/2018

This was definitely one of the most relaxing stays I've had in the past two weeks. The hotel and staff are absolutely great. The staff at the hotel are very pleasant, kind, and attentive to the guests needs. I love that the coffee is available and fresh all day. The rooms are clean, spacious, with microwave, coffee maker, fridge, and blow dryer. Some of the rooms have a balcony or patio with furniture. I slept very comfortably in the queen sized bed. The bathroom was clean and ready for use. I really appreciate the fact that I didn't have to clean the shower before use like I've had to do at other hotels. Reina in housekeeping is a total pleasure to talk to and super friendly with a great smile. The front desk clerks are very nice and welcoming and always smiling. The fireplace in the lounge is super nice and the bartenders offer great company. Really enjoyed the pool! I appreciate being able to use the business center to print my contacts. The hotel is very well kept and the parking lot is patrolled all night (thanks). Three breakfast was really good and I really liked having biscuits and gravy.

Jimmy P, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for your stay and the feedback. I will share your review with the rest of the team at Best Western Stockton. We hope to see you soon.

"Hotel was very clean"

3
09/07/2018

Hotel was very clean, staff both at the front desk, housekeeping, breakfast area were outstanding, free wifi, free breakfast buffet and free parking. Biggest drawback is the need for more security on premises and inside the buildings. Area is sketchy and brings in ladies working on the premises. Only one working ice machine working in construction zone. I won't stay here again.

"Couldn't Believe this was a Best Western"

1
18/06/2018

Note to self: Never stay at this hotel again!!!! I couldn't believe it was a Best Weatern!!! While the Loby would get a 5 from me and the Breakfast a 3.5 the carpet in the room I was in was truly Filthy. Bathroom was clean & bed was ok but all shot down by the carpet. Also the closest entry to my room was dirty, the bar on the door was actually sticky & the lock was faulty for letting me into the building. This facility is huge and while the grounds at the front seemed to be okay there was quite a bit of trash around the entrance to the building where my room was located. As a woman traveling on my own I did not feel safe outside between where I parked & getting into the room.

"Property needs work"

3
01/06/2018

I've stayed at the BW Plus Heritage in Stockton twice. Both trips were family emergency trips from the PAC NW to So Cal. Last year the room we we're given was dirty and dilapidated, but the card lock kept malfunctioning so they put us up in the grand suite which was large and clean. They only charged me $40 plus tax and waived the pet fee. This year (yesterday) was different. The room was okay, but rundown. The hallway was filthy with carpeting stained by workers tracking in dirt, plaster and paint. The area around the property is seedy, so I made sure my car was parked in the small secured area by the office. When I made the reservation, the clerk tried to charge me $30 per dog despite their written policy stating a $30 per day fee. I insisted they follow their own written policy, which they did, but advised next time I would have to pay $30 per dog. I told her that it wasn't an issue since I wouldn't be staying there again, which the dilapidated condition served to confirm. The staff is nice and courteous, but they can't make up for the condition of the property. In a pinch this place is okay, otherwise find somewhere else to stay. Unfortunately, Stockton has no nice motels that allow dogs. Sacramento would be a better place even though you have to drive off I-5 into Davis to find something.

BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this review
Hi HadleyKatie, Thank you so much for taking the time to complete a review of our hotel. I'm so sorry to hear both of your trips were family emergencies, I hope that all is well now or that it will be very soon! Unfortunately, our key system has become older and outdated so at times it is harder for the keys to work. However, as a part of our renovation process we will be getting new doors as well as keys! I apologize for the condition that you found our hotel in, we are going through the process of an entire property renovation, we also have new management. I hope that this encourages you to try and stay with us again once the renovations are done. Our pet policy is $30 per animal per day but does not exceed $150 per animal for the duration of the stay, this is Best Westerns updated pet policy. I hope that you will consider staying with us again once we have finished all of these changes. I do apologize again for your stay not exceeding your expectations. I hope you have an amazing day, Sabrina J.

"DISGUSTING"

1
22/05/2018

Condom found in parking lot. Poor water pressure at the sink. Found coach roach on the wall and a spider crawling on bathroom floor. Stains in hallway carpet. The hotel smells old, dirty, and a faint smell of cigarette smoke. To make things worse, our car was broken in on the last night of our stay. No security camera anywhere. The Receptionist acknowledged there had been thefts in the past but has not happened since they changed to a different company two months ago. It was dirty, grose, and violated!!!!

BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this review
Hello nightcrawler001, Thank you for taking the time to complete this review! I am so sorry for the inconveniences that you encountered during your stay! We are in the process of renovating our entire property and updating every room. We did used to be a smoking acceptable hotel but have change to non-smoking recently and we are working to rid the smell of our past. Our parking lot is patrolled by security every night and we have not had anything like this happen recently. I also would like to assure you that we will be getting security cameras very soon. I am so sorry that that happened to your car. If you need anything from us at all please let us know! Have a good day, Sabrina J.

"Nicely Remodeleda nd very nice decor outside and inside with pool and jacuzzi, laundry, gym, bar with free glass wine"

4
11/05/2018

I like this hotel it's nicely remodeled and has full breakfast DECOR very nice outside and inside with pool and jacuzzi, laundry, gym, bar with free glass wine. Its near the mall and easy to get around central Stockton

BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this review
Hi scarlatt2018! Thank you so much for the kind review of our hotel! We are really glad tat you enjoyed your stay with us! We hope to see you again soon! Have an amazing day! Sabrina J.

"Terrible and very seedy"

1
02/05/2018

This place is a dump. Never will you see a security guard until after something happens and is a den of riff-raff. Very seedy location and groups of riff-raff hanging around in the parking lot. The decor and carpeting look like it was taken from a old demolished casino. Rooms smelled like carpet glue/filth, ice machines and evelvators didn't work. Our car was broken into and items stolen. Apparently, this has happened many times in the past. Was very taken aback with the amount of thugs they let in this hotel. They took over the bar area...not family friendly at all. The pool is cold and not heated. The kids got in and jumped right back out. Read the other comments even the good ones talk of homeless people wandering around and the dimly lit parking lots you share with Food 4 Less. Don't let your children walk around alone here.

BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this review
Hello Anthony T, Thank you for completing this review of our hotel. I am so sorry that we did not exceed your expectations. We are currently in the process of renovation our entire property ad I hope this encourages you at least a little bit to stay with us again when our renovations are complete. Cars being broken into does not happen all the time on our property, and I am happy to inform you that we have increased our security since your stay to ensure that we are a safe property for everyone and that we stay that way. We allow all types of people and do not discriminate against any type of guests, however I am sorry that this was your experience and that you did not feel comfortable. We strive to make people from all walks of life enjoy their stay. I'm so sorry for your inconveniences that you encountered during your stay, we dare striving to fix all of our imperfections as a hotel. I hope you have a wonderful day, Sabrina J.

"Nice place, great value"

5
22/04/2018

The place is going under renovations which in the big picture will make it even better, but this didn't get in the way. Rooms are clean, beds are comfortable, staff is friendly, in-room internet is fast, and the breakfast was really nice.

BWStockton, Front Desk Agent at Best Western Plus Heritage Inn, responded to this review
Hi Amos N, I would like to personally thank you for taking the time to complete this review and letting us know what you enjoyed about your stay! I hope that we will see you again soon and that you enjoy your stay even more once we are done renovating. Have a magical day! Sabrina J.

"Nice Hotel"

5
11/04/2018

Good location, good price, good breakfast, rooms were nice and bed was comfortable, much cheaper than staying in Sacramento as we were on a trip home to Canada from Palm Springs it worked out really well.....................................................................................

"Best Western Stocton"

1
10/04/2018

This hotel is not as it is advertised. It shares a parking lot with a Food 4 Less, and only one of it's parking areas is partially gated. This room is worth, at best, $60. Paying $100 was way out of line. I left at 4am.

BestWesternHotels, Corporate at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Beware"

2
06/04/2018

The staff were perfectly polite and professional. After check-in...nightmare. We had 2 rooms in our party. They were both disgusting greasy dirty. My towel was stained brown, greasy black dirt ALL over the chairs and the decor pillows. Pot smoke filtering into our room through the bathroom fan, tv working sporadically, bath fan phenomenally noisy and breakfast was depleted by 8 with one poor worker who couldn't restock fast enough for the large crowd. There was one working waffle maker and everyone wanted waffles-it took 10 minutes PER WAFFLE to cook-on ONE machine-ugh. The lobby looks beautiful and modern-this is NOT indicative of the shape the hotel is in!!!!

"Worth the price."

4
05/04/2018

The property is adjacent to a Food-4-Less, which attracts a non-stop stream of fast-life people from 1am to 2am, as they filter in from local bars and parties, trying to purchase more alcohol. They do not lower their excessively loud stereos as they enter the parking lot. Make sure you do not have a room facing that parking lot, and all should be good sleep wise, except for the the usual loud encounters one might expect to randomly experience in a hotel setting. Also, the rooms lack adequate access to enable plug-in of rechargeable devices at the bedside. I had to move a bed away from the wall and unplug the lamp and alarm clock, then re-plug in the alarm clock elsewhere. Other than that, the rooms were clean and smelled clean. Staff were friendly and professional.

"Pay attention to the bad reviews "

1
03/04/2018

I didn't and was so sorry I didn't. This place is a nightmare. I had to stay as I arrived late, had no place else to go. The front desk tried to rip me off by increasing the pet free from $20 for 2 dogs to $60, then backed off when I raised hell. The room was disgusting, the carpet actually sticky, the sheets, towels, mattress and AC had to be older than I am and that's saying something. I slept on top of the sheet/“bedspread” in my clothes. Homeless people were hanging out in the outside stairwells. The breakfast was no more special than many others I've had, tho with this one I worried a lot about cleanliness. This place is a fleabag, dangerous. Stay away. No one cares.

"Disappointing for the price and poor service, but good value in some ways"

3
01/04/2018

Breakfast, while the eggs were not very good and the potatoes were burned, was in general quite good with delicious sausage, good coffee and juices, oatmeal with many toppings, biscuits and gravy. We had a few problems with our refrigerator and the non-working electrical outlets and were very, very disappointed with the seeming lack of motivation on the part of the motel to do anything about it; we spent a lot of time waiting around, and a lot of time on the phone working on getting part of our money back. We'd have preferred just to have things work or be repaired in a timely manner. Our room was kind of hidden and didn't have a great view, but it was close to the pool; it was okay as a room other than the electrical problems. There was coffee available any time, and a pleasant seating area/library or den. A bit run down; not as nice as other Best Westerns. The hot tub was cold, and we were told it wasn't working -- my husband had stayed there four years ago and the hot tub didn't work then, and it's irritating when a place advertises a hot tub and then doesn't have one. Again, several nice features but not much customer service. We'd been told we could speak with the manager the following day but he wasn't there.

"Excellent Stay"

5
11/03/2018

Nice rooms, pleasant Staff. Would definitely stay again. Pleanty of seating in breakfast area. Staff was on hand throughout the breakfast to keep items stocked and ravles cleaned. Rooms are clean. Excercise equipment is up to date and in working order

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to tell us about your stay. We appreciate the positive feedback and hope you continue staying with us.

"OUR CAR WAS BROKEN INTO IN THE PARKING LOT OF THE HOTEL"

1
08/03/2018

Be sure the telephone number of a auto glass repair place is on your speed dial if you are going to stay at this hotel. There are no security cameras or lights in the parking lot. Safety is a real issue. Our dog was in the car - obviously the thief did not care - and when we came out after having breakfast, we found her running around in the parking area of the hotel and our car window smashed, shattered glass everywhere, and the glove compartment and console "rifled through". To her credit - the receptionist at the front desk gave us directions to a very responsive auto glass repair in the neighborhood and due to their courtesy, we were on our way with a new car window in 2 hours. I would have been much happier had they told us when we checked in that they had been having problems with security in the parking lot. We would have stayed somewhere else for sure!

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I am sorry to hear about your experience while staying with us. Though we do provide on site security, I apologize that this incident still occurred. The safety of our guests is of the highest concern and we will continue to work to ensure that safety for all guests.

"Best in this price range"

4
17/02/2018

Have stayed at other hotels in the area, the staff at this best western made the very good into an excellent. Real food for breakfast, courteous staff, and clean facility make this, and best Western, my number one choice. Thank you for making our stay amazing!

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. We do appreciate all your positive feedback. We are glad you had a chance to enjoy our breakfast and facilities. We do hope you can come stay with us again soon.

"Well kept gem in Stockton"

4
25/01/2018

When traveling in the Valley and staying in Stockton, I always choose the Best Western because it has a good value and is the cleanest and well kept motel available. The front desk staff is very friendly and helpful. There is plenty of parking including over flow at the near by grocery chain. The rooms facing the pool are quiet and have patios or balconies. The rooms facing March Lane are a bit loud due to street noise but still have the same great high speed internet, complimentary breakfast and comfy beds. The motel seems very safe in a city not known for that.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking that time to write a review on your stay with us. We appreciate your words and continued business. We are glad to be able to provide you with our superior services. We hope to see you again soon. Thank you, Angelina Smith Front Desk Manager

"They should be ashamed!"

1
18/01/2018

Arrived early evening. It was raining. Hotel is built in separate, unconnected buildings. You must go outside to get to your building - with no lighting or covering. Cars were b!ocking exterior walkways so you had to negotiate the luggage cart on the wet asphalt parking lot in the dark. Was almost hit by a car. When finally arrived in room, it had the ice maker on one wall and elevator on the other. Constant noise! Rooms should not even be located here! So had to get another room. Didn't have one in our building so had to out in the rain and go through the whole fiasco again. Also, the exterior hallways had steps so had to also negotiate the loaded luggage cart down dark, slippery steps. There was insufficient parking so we had to park in a grocery store lot. Avoid place at all costs! The building layout is very flawed and not fixable.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for the review. I would like to apologize because, from the sound of things, you were not as quite blown away as we hoped. I am so sorry we are sorry we could not get you in a room closer to your original one. Thank you for bringing each issue to our attention and will work hard to fix these issues so your next stay with us is nothing but extraordinary. We always strive for perfection and do not like to see our guests disappointed in any way.

"Godsend in Stockton"

5
09/01/2018

My husband and I were traveling to Lake Tahoe with our two teenagers and our dog when our car broke down in the evening. We needed a place to stay for the night and were delighted with our experience at this pet-friendly property. The rooms are clean and decent size, the beds are comfortable and the breakfast was very good. The lobby is nice too. Overall, excellent value. Would definitely stay here again.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to write about your stay with us. We appreciate all the positive feedback. We are glad we were here to comfort you on your journey back home. I hope that you will continue to stay with us. Thank You Front Desk Manager Angelina Smith

"Dirty Carpets, no blankets"

2
31/12/2017

We stayed here one night with our pet. They gave us a room with dirty stained carpet and one thin blanket on the bed. Not enough to sleep well. There were no additional blankets in the closet. The location was 3 miles from I-5 freeway. That is important when you are traveling by auto.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I am very sorry your stay was anything less then what you expected from us as a brand. Our desk is open 24 hours if you were to need anything. I assure you, your concerns will be addressed to the proper departments. Our number one goal is to make sure that every guest leaves satisfied and I hope you give us another chance in the future to make sure we can fulfill that for you. Front Desk Manager Angelina Smith (209) 403-7327

"Hotel discontinued their security cameras"

2
31/12/2017

After a pleasant night we went out to find my husbands bicycle had its wheels stolen from it. The hotel took its security system down a couple of weeks ago. The staff seemed casual about this incident. We will choose better next time. At least verify they have a working security system and the staff cares a little! Also don't use a reservation service. It cost us $25 more to reserve over the phone rather than in person and we may have chosen not to stay here because of the neighborhood.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for your husbands bike. Your satisfaction & safety is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Angelina Smith Front Desk Manager (209) 474-3301

"Mid Trip Location"

3
23/12/2017

Hard to find when exiting from the 5 freeway. Heavy shopping and traffic on the road to the hotel. Felt Okay when we finally arrived. We were also hungry but didn't want to go out and fight anymore traffic. We ordered in and had a reasonably good pizza delivered to our room.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to review your stay with us. I am sorry to hear that you had a tough time locating our property. I am glad our room service was able to bring you an enjoyable pizza. We do hope to have you stay with us again soon.

"Best place to stay"

5
22/12/2017

while I travel quite a bit with my employment; it truly was great to get away with my daughter to relax and received the same quality of service that I've received in the past from various Best Western Hotel. Thank You, my daughter had a good time too.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. I am glad that we were able to accommodate you and your daughter. We appreciate your business and hope to have you stay with us again soon.

"Least restful BW"

2
21/12/2017

Poor quality mattresses, paper thin walls, and a loose toilet seat top the list of reasons NOT to stay here. Evening staff were pleasant and the breakfast was above average for this price point, so I can give credit where it's due. But that's it. Noisy, drunk neighbors kept us up past 1 a.m., and a garbage truck beeped backing up promptly at 5 a.m. While management cannot do anything much about rude people, they could do a better job with the beds and noise proofing. A comment to staff as we checked out was dismissed with a mumbled apology. This was bad enough to warrant a discount or a free night. Bad business, Best Western. Pass this one by, folks.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
We appreciate you staying with us, I am sorry to hear that your recent stay was anything but pleasant. We will be sure to look into the events that occurred during your stay. I am sorry to hear that you were not compensated the way you had wished if you would like to call me at the desk directly i can look into your reservation. I would like for you to gives us another try in your future visit here in Stockton, please feel free to contact me directly and I will take care of your reservations. Angelina Smith Front Desk Manager (209) 474-3301

"Great place to stay"

5
11/12/2017

The lobby was very nice, check -in was easy and let us check-in early. Very friendly. Rooms were nice and clean. Hot tea was tasty in our room. Bed was comfortable and so were the pillows. Only exception was bananas were over ripe for me and there were no forks to use, my only complaint.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. I am glad we were able to get you into a nice clean room before check in time. I am sorry to hear about the bananas I will let the kitchen know. I hope you continue to stay with us. Front Desk Manager Angelina Smith

"Best Western but not Best Western Plus"

3
05/12/2017

This hotel was average. Toilet handle fell of and could not flush toilet. Leg to refrigerator fell off and it remained crooked and lopsided. Room was clean, but bed was old and mattress was well past it time. I came home with a sore back. Door cards tend not to work all the time and you must walk around the gated facility (1/4 of a mile) to get to front desk. I would call this a Best Western but not a Best Western Plus.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking your time to write us a review. We really appreciate all the feedback. I am sorry to hear that your stay was not as pleasant as we expect at our Best Western Plus. Rest assure we will take your feedback and pass it to the appropriate department manager and have those issues addressed. If you would like to contact me directly please feel free to do so. Angelina Smith Front Desk Manager (209) 474-3301

"Nice Hotel with pleasant staff"

4
01/12/2017

The hotel is well kept up and the ammenties are very nice. The staff were pleasant and helpful. The room was clean and comfortable although starting to look a little dated. The breakfast was typical hotel style and was fine.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. I am glad we were able to accommodate you. We will be renovating soon so i hope you come stay with us again to see it. Front Desk Manager Angelina Smith

"Very Satisfied"

4
29/11/2017

The whole experience was very positive, very friendly staff, clean rooms, good TV, the Internet was good. I would recommend this motel to everybody. I will definitely use this motel whenever I am in the area.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking your time to write us a review. We appreciate the positive feedback and hope that you will continue to stay with us.

"Decent hotel in a sketchy area."

4
28/11/2017

This Best Western is a clean comfortable hotel in a borderline sketchy area of the city. While the corridors could use some new carpets and some spiffing up, the rooms are spacious, clean and comfortable. Hotel staff is very well trained in customer service and is eager to please. Security is good which is important for the location.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. I am glad that my staff was able to accommodate you so well. I hope that you come say with us again. Front Desk Manager Angelina Smith

"Would not recommend"

2
27/11/2017

I would not recommend staying here. Dirty, unkept, torn carpet, torn furniture, cigarette burns on furniture, sticky bathroom floors, bathroom not clean, poor security, drugs being sold in front of hotel within steps of the front door.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments about the homeless people and the neighborhood are duly noted. We take the safety of our guest very seriously and will continue to take mesures to reduce this problem. Thank you again for your candid feed back. Thanks again.

"Dirty Linen Nets No Adjustment if not booked with Hote"

3
24/11/2017

This Best Western Plus Heritage Inn looks nice, great location, room, grounds and amenities were clean, convenient accessible parking and breakfast choices to satisfy different palates was refreshing.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. I am sorry that your rate was unable to be adjusted for you. Customer satisfaction is very important to us. I am glad we were able to make you happy during your stay. FDM Angelina Smith

"clean easy to find good breakffast"

3
23/11/2017

good hotel comfy good breakfast its a BW and run well. It was just what we were looking for. Had a strange event with noise that kept me up in room 118....I hope they found out what it was for the next guest. breakfast was a walk so I was grateful it was not raining and the lady over seeing breakfast did not clean out the overflowing garbage cans. food selection and area to eat was good.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to rate your stay with us. We appreciate your business and glad we were able to make your happy. I am sorry to hear there was a noise in your room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Angelina Smith Front Desk Manager Best Western Plus Heritage Inn

"Best"

5
19/11/2017

Quick service.quality service and my family very happy from Best Western that`s one most important for me to make my family happy .we always use Best Western for our trips and were happy whit there service

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for the review. We always strive for perfection and do not like to see our guest disappointed in any way. Angelina Smith Front Desk Manager

"Unsafe Hotel"

1
15/11/2017

This is not a safe place to stay. There is supposed to be a "security fence" around the parking area but it doesn't really enclose the parking area and there are several large gaps where no fence exists. Consequently, while we were out with a cousin from 1:00-6:00 one afternoon, someone broke into the back of our car and stole 2/3rds of our clothing and 2 other bags - walking away with them in broad daylight. We called the desk to report it and were told that "someone will be right out" but no one came. And I had to go to the front desk to get results. We were 2 weeks into a month long trip so lost about $4,000 worth of items - and no one seemed to care. Then I started hearing from others about items being stolen from them in the past so they take everything into their room now. Huh? And you STILL stay here? It is not a safe place and apparently is in an unsafe city. So, stay at your own risk. We certainly will never stay here again.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to leave your review. I am so sorry that something happen like this happen to you during your stay at our hotel. We do try and keep our guest as safe as we can. If you would like you can contact me directly. Front Desk Manager Angelina Smith (209) 474-3301

"Meets Expectations"

4
15/11/2017

Staff were professional, welcoming and very efficient upon check in and check out. Good value for your money. Will definitely stay there again when in town. Hotel is within 1 mile of major stores and restaurants. Easy access to major freeways.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for such an incredible review. We are appreciative of anyone who takes the time to leave a friendly review. Please come back and visit us again soon.

"running fro the snow"

4
12/11/2017

We travel back and forth from Victoria BC to Lake Havasu city every year at the same time, we are running to or away from the weather . This is a Hotel we like to stay at for more than one reason. It is our favorite best western and suits my driving. periods.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking the time to give us your feedback. We highly appreciate your business. Thanks for continuing to stay with us.

"bad neighborhood - gun shots"

1
10/11/2017

bad neighborhood - gun shots. Also, we got a call from security telling no to leave anything in our car as they have weekly multiple thefts from cars in their parking lot. It is not the fault of Best West it is the terrible neighborhood the hotel is in.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you experienced something like this during your stay. Your safety is our priority. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Angelina Smith Front Desk Manager Best Western Plus Heritage Inn

"Poor customer service."

2
05/11/2017

I booked a block of 9 rooms for two nights in October 2017, using a group rate for an event. BW confirmed the rate in writing. I was charged a much higher rate, however. When I called to let them know, the manager agreed I had been mischarged, and said they would send a confirmation email shortly. The confirmation never arrived. I called back a few days later, and had the same conversation with a new person, who said she would adjust the charge to a rate that was two dollars higher than I had been promised. Not a big deal in monetary terms, but odd and irritating. She did send an email confirmation, but some of the rooms still had the much higher rate. I will keep trying, but so far, no of the rooms have been charged at the promised rate, which was confirmed in writing. I'm disappointed that it takes this much effort, especially given that every BW employee I have talked to has agreed that I was charged the wrong rate.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry that the rates were wrong on your rooms. I hope Rey was able to get everything fixed for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Angelina Smith Front Desk Manager Best Western Plus Heritage Inn

"Horrible"

1
04/11/2017

Cocaine on bathroom counter, no parking at hotel, had to park in grocery store area. Couldn't eat at local fast food-so many police cars and activity at hotel throughout the night. UNSAFE area of town-in a drug infested slum

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry the hear that there was house keeping chemicals left out on the bathroom counter and you did not have anywhere to park. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301.

"worst stay"

1
04/11/2017

This was by far our most disappointing stay we can remember. So for that, we are thankful! However, I wish we would have read reviews before we made our reservations. No lighting in the back parking lot AT ALL. Internet did not work - was on hold for 15 minutes waiting for someone at the front desk to answer. When she did - I was told to call I.T.! Also, the lamps were unplugged, so we plugged them in to get light. The room smelled like bleach - really strong. Made my husband sick . The hallways also were chemically smells. Not the cleanest or comfortable feeling place to be. Will NEVER go to this one again!

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am so sorry to hear that our internet was down during your stay and had to be put on hold. We are working to make sure things like this do not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Angelina Smith Front Desk Manager Best Western Plus Heritage Inn

"Surrounded by criminals."

2
27/10/2017

The hotel is nice and clean the employees are super nice. My car was broken in to some time between 8 to 10 PM, the parking lot is open, somewhat dark and next to a supermarket's large parking area and a hang out for criminasls just waiting for an opportunity, be careful not to leave any thing I mean any thing visible in your car and park in a well lit area. After my car window was broken the two neighbors below kept checking on their trucks all night one had a working truck and another a new motorcycle on it, I bet they had very little sleep.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. I am so sorry to hear about your car. Your comments the neighborhood are duly noted. We take the safety of our guest very seriously and will continue to take measures to reduce this problem. Thank you again for your candid feed back. If you would like to contact me directly you can reach me and (209)-474-3301. Front Desk Manager Angelina Smith

"Clean and Decent Breakfast"

3
24/10/2017

The hotel rooms are dated but clean. The exterior needs to be cleaned and more secure. The reception and breakfast staff were very nice and helpful. The breakfast was pretty good. Had a variety of choices.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for letting us know how your stay went. Your feedback is really helpful in making changes to improve our property! Thank you for staying with us.

"Travel"

3
20/10/2017

Staff were courteous, prompt and helpful. The room smelled, and the jaccuzzi bathtub was broken. Once reported was fixed within 15 minutes. There is a grocery store in the parking lot great for last minute items you forgot to pack.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to reply with a response. We will take what you have said and get that information to right channel to remedy this for future travelers. Once again thank you for your time. Front Desk Manager Angelina Smith

"Cleanliness...yikes"

1
19/10/2017

Hallways were pretty disgusting when we opened the hallway door. Carpets, doors, walls looks like they haven't been touched/cleaned in 30 years. Housekeeping seemed like they did their best to clean their rooms...but the sheets and beds seem like they have been around since the 80s and were pretty gross. The whole room just gave a pretty gross/bacteria filled feeling. The rooms and hallways need a serious update for the price you pay.

BWAngelinaSmith, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to write about your stay. I am sorry to hear that we did not exceed your expectations. We are currently investing in an exciting renovation and your feedback is helpful in improving the quality of the property. Thank you for staying with us.

"My family trip"

5
17/10/2017

I enjoyed my sray and also my family. The two rooms were clean and nice the ameneties were good the breakfast was exeptional. I will defenetly choose best western in the future.the locatiom was fairly close to were i was going. Unfortionately i couldnt use the pool. Cause o t was chilli. But i will nexr rime i stay here. I will recommend this hotel to all my friends and family.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to give us such great feedback! We really appreciate it and we hope you will stay with us again!

"Best Western Stockton CA"

3
16/10/2017

It was the least expensive near the meeting. The hotel is in a sketchy neighborhood and is rather run down. But the staff was very nice, the room was clean and the bed comfortable. So for the money it was acceptable.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for giving us valuable feedback regarding your stay. We hope that you will stay with us again the next time you are in Stockton!

"Seriously GROSS Hotel!!!"

1
08/10/2017

The price for this room was supposed to be $89, which we were shown on a tournament site, but when arriving we paid $99 plus all taxes. We received a smoking room, with horrible stains on the bed and floor. The air unit was on high all night and all three of us in the room were sweating. You obviously can't get the smell out of that room because it's in the carpets, curtains, etc...Most disgusting room we've EVER been in and we travel 3 weekends out of the month. We refused to go barefoot on the carpet. Gross!!!

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you were not happy with your experience. If you are able, I would like to speak with you directly regarding your stay so we can resolve at least some of the billing issues. Please ask for an office manager if you have a moment to call the hotel.

"Treated badly"

1
01/10/2017

I made a reservation requesting a king bed smoking room with a view of the pool and check in by noon. The woman who checked me in said no rooms were ready but she also said she'd found a rooms with QUEEN beds with a BALCONY and a view of the pool. It was NOT, it didn't have a BALCONY not was it on the side WITH a view. The room had TINY bugs in the bathroom, the chair is raggedy and I am certainly not with this type of room. I don't mess my room or furniture up and I don't appreciate being put in rooms like this at all!

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"Older Hotel"

3
29/09/2017

Outlets in room didn't work, spent 1st night in smoking room, disgusting, was able to move next night. Breakfast was good, shared parking lot with a Food for less grocery store and behind hotel was a drive thru and a bank. Location was weird

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to write about your stay. Your feedback is extremely helpful. We hope you will stay with us in the future!

"Group"

5
28/09/2017

Was really pleased with my visit.1 the front desk was so Pleasant very friendly.2 the breakfast was really good and different was like corn tortilla egg cheese and some kind sauce so good never had before 3.young lady was so nice friendly asked me how my morning was and offered to fill my coffee.I feel so at home I go back to my room the manager of cleaning gave me extra towels she was real apologetic about a baby roach I found.I told her I seen worse she kept saying sorry. I seen her about 3times and every time she was smiling and on her little ear thing, making sure the guest was getting what they wanted. I was in the elevator she asked if she can go down with me.I told her never seen some one so happy to be at work she said could be worse and thankful for a job.I asked her were does she see her self in the next 5years she said hopefully higher up, smiled at me and told me enjoy my day.Just knowing people are appreciated of work is nice. An to be sorry for something she has no control of this hotel has such a friendly staff.Do not see that these days any more.The staff and caring out weights the roach.

"Will never stay at this hotel again"

2
24/09/2017

This hotel was a joke. Staff was not friendly, tv didnt work, and we deterred a car break in. Only good thing was the bed and the breakfast. It looked nice in the pictures but i did not feel safe and for the price we paid I am very unhappy.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"Not too good not too bad"

3
21/09/2017

The bed was big but not really comfortable. There were kids in multiple rooms on my floor being very loud. Doors slamming very early in the morning. The vents in the air conditioning unit were filthy. I left this place with a very bad sinus headache

"Nice and busy hotel"

4
17/09/2017

This location is very nice but also very busy. It's next to a grocery store so there is a bit of traffic. They had a wedding when we checked in and a tennis tournament group when we left. The room was still quit and relaxing and the staff was very nice. The breakfast items are a lot better than most best westerns.

"Dissapointment!!!"

1
16/09/2017

This hotel, we stayed here for what should have been 2 nights , however after our return from a day in San Francisco we arrived back to our room, to the same mess that was there when we left that morning, no maid service! we then went outside to enjoy the pool when we felt water dripping on us from the balcony above where the people staying were drying their jeans that were hanging over the balcony soaking wet like 6 pair. Into the pool area we went and were greeted to a table full of drunk and still drinking men playing music and using extreme profanity, I have a 6 year old. We complained and checked out that night at approximately 8pm after only being back at the hotel for maybe 45 minutes. We tried to get a refund and were denied by management. this Motel is disgusting and full of drugs and partiers. I would be ashamed to call this a Best anything, Best western should be ashamed of themselves.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"First Time at this Property"

5
15/09/2017

I normally stay in Sacramento, but for some reason all the rates were more than I was willing to pay; so I opted for Stockton. This facility was very nice. I highly recommend it to anyone staying in Stockton.

"Good place, good price"

4
14/09/2017

This is a very decent hotel, especially for the price. The rooms were clean, the bathrooms were nice and clean and the bed was comfortable. A would definitely recommend this hotel, and I would stay here again.

"Great people, problem location"

3
10/09/2017

The staff and the breakfast were wonderful, the best of Best Western brand for sure. However, the location is problematic, the parking is challenging and there is an abandoned strip mall next door that left me feeling less than safe. The other unfortunate thing was the hot tub and pool. They were not clean, I was thinking maybe the filter was broken or something? If it were just for the staff, I'd definitely stay again, but for the location and amenities I probably will not.

"Comfortable Stay in Stockton"

4
07/09/2017

We spent one night and the room was spacious, clean and not noisy. Nice sized breakfast room with plenty of seating. Handy location to University of the Pacific (UOP). It was about a 8 to 10 minute drive to campus where we were attending an event. We'd stay there again.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for the feedback, am glad to hear that you enjoyed your stay. We hope that you stay with us again!

"Clean, comfortable and a great breakfast."

4
05/09/2017

We arrived late without a reservation and were quickly checked into a clean and quiet room. The hotel is located close to a variety of restaurants and shopping. The breakfast room and food gave us terrific start to our travel the next day. Overall great value.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for the feedback, I am glad to hear that you enjoyed the breakfast, we hope that you stay with us again next time you are in Stockton!

"Nice hotel"

5
31/08/2017

Very nice breakfast and breakfast area. Oddly situated with the Food 4Less grocery store parking lot, but seems safe enough. Many restaurants located nearby and a couple minutes away from Highway 5. Also has a bar area.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank You so much for taking the time to rate your recent stay , we highly appreciate your feedback and hope that you stay with us again! Lucia Perez- Front Desk Manager

"Stockton Ports game"

5
31/08/2017

One of the "best" Best Westerns I have stayed in ! Friendly, efficient staff. Great location. Good breakfast (it was hot). The full bar was a plus, coupled with the free arrival drink. Really the only bright spots (for me) was this hotel, and the Stockton Ports ballpark.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank You so much for the feedback, I am very pleased to hear that we made your stay enjoyable. We hope that you visit us gain next time you are in Stockton! Lucia Perez- Front Desk Manager

"Nice place with wonderful complementary breakfast."

4
24/08/2017

Very nice place. Pleasant employees. Nice room with free wifi. They had the best free breakfast I've had at any hotel. Comfortable bed and pillows. We stayed in a handicapped room because we wanted ground floor. Fridge with freezer, microwave, coffee pot, hair dryer, iron and ironing board. Will stay here again.

"Not concerned at all with your privacy"

2
22/08/2017

At check in, the attendee made no effort to validate the guests id before me who happened to have the same last name. Had i not coincidentally followed right after them i am sure i would have had an even more difficult time. When it was discovered they placed my personal info on the guests paperwork before me, the manager instead of apologizing profusely had me provide proof of my rate that i had booked online which was lower than the new quote they were giving me. Afterwards she apologized and assured me they had fixed the issue. However, the next day after we had checked out, i received a call if i was going to stay an extra day bc all my stuff was still in the room, apparently they still had my info connected to that room. i called back and asked to speak with manager, attendee advised no manager was in that day but would give them the message and stress the urgency. One week later i still have not received a call and i am confident there is someone out there walking with my personal info and billing information. Never staying at a western again, i dont play with my personal data and they dont seem to care. Please dont take that risk either!

"DO NOT BOOK THIS HOTEL"

1
20/08/2017

This hotel is in a high crime area and we did not feel safe. I wish I had read the reviews before booking. You have to park in the Food for Less parking lot and there are lost of unsavory characters outside the hotel at night. I never saw a security guard. Our hotel room carpet was so dirty that the bottom of my feet were black with dirt. This is an awful hotel. Do not say here!

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"quick stay"

4
19/08/2017

Nice stay, good staff, pleasant rooms, nice for dogs, It is located in a nice area close to a mall and restaurants as well as easy access to the freeway. Breakfast was super, waffles, eggs , Denver eggs, oatmeal, take away fruit, OJ and good coffee.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking the time to rate your recent stay, we highly appreciate the feedback. I am glad to hear that you enjoyed your stay. We hope to see you again! Thank You, Lucia Perez- Front Desk Manager

"Various issues make this less than ideal"

1
16/08/2017

Start with the only good thing...the ladies in he breakfast room are wonderful. They kept the area clean, well stocked and were available for helping when needed. Now the rest of the story. If you want to have no safe parking, have to park in the nearby grocery store lot, or in the dark back of he hotel...this is the place for you. They have even taken 3 spots in front of building A and made them 15 minute parking to check in (no one uses them for that, folks just park and stay). They have "events" such as weddings that take up all the guest parking and are loud late into the night. If you want to sleep, try back side of building B. Construction all around building takes up much of the little parking available and plan, at least for now for pounding throughout the day. If you like rude housekeeper, no bedspreads (we had an extra sheet they were using for a bedspread) sagging matresses and dirty looking carpet....this is the place for you. Carpet in hallways ripped Laundry facilities out of order, those that work take your money (got 3 extra quarters from me the night I washed clothes). Pool has paint peeling and filthy bottom. Hot tub should be cultured. Nice area to sit in though. If you like car jackings as your entertainment this may be your place. A woman was checking in, left her child in the car and someone took it with child in it. Woman drug on the ground trying to get child out. Happy ending, child was dropped with total stranger across town and safely reunited with mommy. Lots of homeless hanging around and asking for a couple bucks. There is a security guard, but keep in mind he cannot be everywhere at once. Several cars broken in to while I was there. If you ask for a manager, don't plan on getting a "real one". In California all the hotel workers are licensed as "managers". You will get whoever is available, usually without any power to change or fix anything. If you just need to stay for a night and get there early enough to get a spot in front of hotel, and a good room (we talked to people who had been moved 3 times to get a decent room) without bugs and clean enough for you to want to stay I guess it would be ok. I will not be back.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"Good room but other issues"

3
13/08/2017

Room was clean and spacious. Problem arose because facility had a large party booked. Parking was full due to this and desk clerk told us to park in lot of neighboring supermarket. This was unacceptable as well as inconvenient with luggage, etc. Nose from band, especially the booming base shook the room until about 11pm. Beds were comfortable and we were able to sleep well after the music stopped.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you were not completely satisfied with your stay. I appreciate the constructive feedback so that we can make the changes needed to make sure that those issues are not repeated in the future. Please don't hesitate to call me if you would like to further discuss. Lucia Perez - Front Desk Manager 209-474-3301

"Pleasant Stay"

4
10/08/2017

It was a pleasant stay for an overnight stop on a trip. I would recommend this hotel for a stop over on a trip. It was a short distance off the highway but not inconvenient. It was a busy area but didn't affect the stay there.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank You so much for the feedback , we hope that you stay with us again next time you are in Stockton. Lucia Perez- Front Desk Manger

"Beautiful place but in a sketchy neighborhood"

4
09/08/2017

Stayed here for the night while driving back home on the 5 fwy. Beautiful place. Huge. There were different buildings, so it was a little confusing to find our building and our room at first, and where we should park to be close to our building, but we got the hang of it. Very reasonable rate. Got a really balcony room overlooking the pool. Tried out the pool and hot tub right away. Very nice. Only complaint was a couple of guys sitting on their balcony blasting speedmetal music for all to hear! What the...? There were families down at the pool, people looking up at them puzzled, but they just sat there, hostile and uncaring. Wish security would have taken care of that! Just WHO are the type of people that would act that way, without any consideration for others? Honestly. Anyway, other than that, the hotel was comfy and clean. Bathtub was a little small and the water pressure not very strong nor the water very hot. Nice clean fluffy towels though. And, nice touch: a complimentary wine or beer at the bar off the lobby for every adult in your room. For dinner, we didn't feel like driving anywhere, and there weren't many restaurants within walking distance. Neighborhood didn't look very safe to walk anyway. There is a Food 4 Less across the parking lot we walked over to and picked up some frozen dinners. Customer base seemed to be all people from the Projects across the street. Coming back there was an odd homeless type guy hanging out in the exterior stairwell to our building, but we quickly used our key and didn't linger. I'm glad I had my husband with me and hadn't gone out alone like I was going to! If you stay inside the property (all protected by keyed doors) it's great. Their breakfast room was huge and looked more like a nice restaurant. The breakfast options were good, the usual things.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank You so much for the feedback, I am very pleased that you enjoyed your stay besides the pool incident, I do apologize that you encountered this situation. Usually security or any of our employees are always willing to address these types of events if and when we are notified, I assure you that we do not tolerate loud music especially when we get complaints from other guest. If there is anything that you would like to discuss i am very happy to help, please feel free to contact me. We hope to see you again! Lucia Perez- Front Desk Manager 209-474-3301

"Good value in Stockton"

4
09/08/2017

This place is worth the money while staying in Stockton. Very nice breakfast and a free drink at the bar have me returning here. Recommended for business travelers. Rooms overlooking pool are very nice.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for the feedback, I am please to hear that you enjoyed some of our amenities. We highly value our guest and work very hard to make sure that you leave satisfied. Please feel free to contact me should you have any questions. Lucia Perez - Front Desk Manager 209-474-3301

"GREAT MEMORY "

5
08/08/2017

I had a small rough start at my arrival. I was tired and not looking my best. The front desk stuff had their guard up, and that is understood. Once I presented my credentials and form of payment every thing change for the better. The room was spacious and super clean. The buffet breakfast was very delicious! This place has been one of my best experiences I ever had.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
I am pleased to hear that you enjoyed your stay with us , we try our very best to make it an experience. We hope to see you again next time you are in Stockton. Front Desk Manager, Lucia Perez

"Awful and unclean hotel"

1
05/08/2017

If you want to find an awful and unclean hotel with over 50-year-old equipments in a unsafe neighborhood, this is it. One of my friends had to change their room 3 times due to noise and bug etc. The hallway smelled ......

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
I am very sorry your stay was anything less then what you expected from us as a brand . I assure you, your concerns will be addressed to the proper departments . Our number one goal is to make sure that every guest leaves satisfied and I hope you give us another chance in the future to make sure we can fulfill that for you . Lucia Perez- Front Desk Manager

"My husband stuck in the elevator"

1
02/08/2017

We were driving to Phoenix and booked this hotel at the last minute for a night and thinking three stars hotel with Best Western should be decent for the night. The lighting was dark, carpet is filthy and the elevator making loud noises and we should have known not to take the elevator. My husband stuck in the elevator with the maintenance guy for half an hour and the fire department had to get them out.

"Strong smoke odor"

2
01/08/2017

We stayed a total of 5 nights. Our non-smoking had a strong smoking odor. We asked for another room but everything was booked. We had to open our windows while the A/C was on high. It was wasteful but we couldn't breathe. I would not stay here again even though it was in-expensive.

"Mostly bad"

2
28/07/2017

The check-in was okay and the front desk staff was fairly friendly. Got in the room and found the A/C off. So it was very hot and took a while to cool down. The room is old and like many old rooms there are very limited power outlets. The closet was okay with an iron and ironing board. The bathroom was okay with low end toiletries. Although the replacement toilet paper was mildewed and extremely nasty. The bed and bedding were okay. The desk was okay. I did not turn on the tv. The room had a microwave and refrigerator that were both functional. The alarm clock worked and so did all the lamps. The property itself seemed like it had been nice at one point in time. But those days have passed. There is a bar that is open in the evening for a limited amount of time. There is also a large breakfast area. The hotel is at the end of a Food 4 Less grocery store parking lot. That was convenient, but made more a very busy place. There was almost constant traffic with music blaring and thumping. Access is by room key and you will need it often as there are many gates and all entry doors are locked. The best thing about the hotel was the breakfast. It was better than what is offered at most Fairfield/Hampton hotels. But, you are given a piece of paper when you check-in that you have to show each time you enter, even if just for coffee. Although there is coffee in the lobby, it is rarely hot and I skipped it most days. So getting asked 3-4 times a morning for my slip of paper was frustrating. There is a pool and a hot tub. The pool was a strange shade of blue/green so I did not use the pool. The hot tub was under repair, but was available later in the week. At checkout I tried to get an itemized bill and could not. The front desk staff explained it so I asked for some higher up contacts to discuss the policy. They just kept trying to explain it to me as if I were an idiot. Very disrespectful. The bottom line is that this is a semi-dangerous area. They are worried about people sneaking into eat breakfast for free. That should tell you all you need to know. If there were more options in the area I would expect this property to close or convert to rent by the hour rooms.

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and I am also sorry that you encountered so many issues during your stay, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance or if there is something that you would like to discuss, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"It was a quick weekend"

3
24/07/2017

Got into the hotel at 2:45am, Still pleasant greeting. The layout of the buildings was very confusing and if you use one of those "help carts" forget about parking lot to room. There are NO ramps to the buildings. Lots of steps, made check out with a bum knee a little difficult.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking time out of your day to write about your experience. I'm sorry about the difficulty you had navigating the property. I will be working with my staff on how to better direct and assist our guests. We hope you will stay with us in the future!

"I Refused to Stay"

1
20/07/2017

Just left (escaped) this hotel. Lost $100 because of short cancellation. But my safety is worth it. I was booked for tonight, but when I saw the extreme safety issues, I chose to leave! Cars with window broken out INSIDE hotel parking lot. Projects across the street. Homeless people. I called to complain and say I couldn't possibly stay due to safety/crime issues, and was told "NO REFUNDS!" I stay in many hotels and this was top worst hotel for me. I value my safety, car, possessions, all of which would have been up for grabs if I had stayed. Stay away. Stay away. Stay away.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for completing the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-474-3301. Sincerely, Lucia Perez Front Desk Manager Best Western Plus Heritage Inn

"Terrible Hotel, Terrible Service"

1
16/07/2017

Dirty and unsafe. For the price, stay at the Hilton a couple miles down. Saw cars and rooms broken into, homeless people sleeping in the hall. They allow a cat to roam in the breakfast area. Overall just a gross place

BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you were not satisfied with your stay. I would be happy to speak with you directly regarding your issues. Please feel free to contact the property so we can make sure any issues you had are not repeated.

"Very nice motel"

4
13/07/2017

Very comfortable motel and friendly staff. Key card didn't always work in the gates and had to walk around to the front lobby since the back door was only open certain hours. Convenient to grocery store and taqueria. Rental car next door, but not open until 8 am. All car rental offices in the area closed on the July 4th holiday which was the reason for the first overnight stay. No shuttle and a distance from the airport which required ~$35.00 to $40.00 taxi ride. Excellent hot continental breakfast. Free drink in the bar which opens ~4 pm.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for reviewing your stay. I'm glad to hear that our staff was helpful and that you enjoyed your experience at our property. We hope to see you again in the future!

"overnight stay"

4
11/07/2017

hotel room was clean and comfortable. Desk staff were friendly and helpful, efficient at check in. Happy hour and breakfast was great! Food at breakfast was hot and fresh, service staff were helpful and kept everything stocked.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for reviewing your stay. I'm glad to hear that you enjoyed your experience at our property. We hope to see you again in the future!

"Rude"

2
10/07/2017

First staff member was rude. Second staff member was nice. Unaccommodating and difficult to work with when circumstances are unusual. Noisy area and I got very little sleep. Breakfast was above average. I will not be staying there again.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you were not satisfied with your stay. I would be happy to speak with you directly regarding your issues. Please feel free to contact the property so we can make sure any issues you had are not repeated.

"Horrible hotel stay"

1
10/07/2017

It's not a kid friendly hotel wanted to charge us extra because we asked for more towels to take a shower I don't wash my face and shower with the same towel I would never stay at this hotel ever again when I'm in stockon

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I am sorry to hear that you were not completely satisfied with your experience at our property. Reviews such as yours are crucial in making sure that we exceed expectations for every guest. Thank you for staying with us.

"Quick Sta Pleasantly Suprised!"

4
10/07/2017

Room was nice, late parking was a mess. It appears that if you come late, you cannot park around the hotel, you have to park in the back lot and walk around. Other than that, property nice, rooms clean. Great amenities.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you very much for taking the time to give such a thoughtful review. I'm happy you enjoyed your stay. Please stay with us again next time you are in Stockton!

"Best hotel in the 209"

5
30/06/2017

You are not disappointed with their service. Best place in town! Best breakfast with the best service everything here is so hospitable! Front desk people are always sweet and very helpful through your stay.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you very much for the flattering review. We work very hard to create 5-star stays and I'm happy to hear that you enjoyed yourself!

"Great value, great breakfast!"

4
30/06/2017

Friendly staff, clean rooms. Great breakfast! Easy location to get to. Even though we were in a 100% non-smoking hotel, it was obviously apparent, from the odor in the hallways, that there were a few rooms that had people smoking pot.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for telling us about your stay. We hope you will choose us again the next time you are in Stockton!

"Best Wester trip"

5
25/06/2017

We had a fine time and the hotel provided all the amenities we could ask for...a good breakfast, a comfortable room, and convenience in regards to local shopping. We would use this Best Western Hotel for any visits to Stockton in the future.

BWLuciaPerez, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to review our property, I am pleased to hear that you enjoyed your stay, we try our very best to make it an experience. We look forward to seeing you the next time you are in Stockton. Lucia FDM

"Best Western Heritage Great except Hot Tub"

5
23/06/2017

Loved room, esp. frig with freezer, comfy bed, clean, professional helpful staff, good Internet, great breakfast, lots of electrical plugs, carpet in room, very comfortable & good with our request to be near door.Regretted hot tub was in hot sun.

ThomasHuerta, Manager at Best Western Plus Heritage Inn, responded to this review
I am pleased to hear that you enjoyed your stay , we try our very best to make it an experience. We hope to see you again next time you are in Stockton.

"Clean Room"

4
22/06/2017

Staff very nice. My room was upgraded. The room was very nice and spacious. The Internet was not hard to access and it was not extremely slow, which in itself is extremely unusual. I did have noisy neighbors above me and at breakfast there was not enough room for everyone to have a place to eat and had to stand in long line to get some of the items. The staff was nice and very helpful in being able to find items.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for letting us know how you liked your stay. The feedback your provided was very helpful!

"Not a Marriott but it will do "

3
20/06/2017

Pleasantly surprised after reading all of the bad reviews. I liked that you got a free beer or glass of wine each night and the free breakfast list was extensive and they did a good job of changing it up each day or so. The rooms stayed clean with maid service and nothing was skipped my only complaint was the hallway smelled like weed and elevator other then that the front desk staff made us feel welcomed and we enjoyed the stay minus the bad area of Stockton.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for taking the time to write about your stay. I'm happy to hear that we exceeded your expectations! We hope that you will stay with us the next time that you are in Stockton.

"A great hotel"

5
20/06/2017

It was during a extremely torrid heat wave and the room and all the hotel facilities were pleasantly cool. also, the hotel staff were very accommodating family member visiting to attend a funeral . All in all and very worthwhile experience

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for giving us a 5-Star review! We hope to be your first choice every time you visit Stockton.

"Best Western Plus Heritage Inn"

4
19/06/2017

The Best Western Plus Heritage Inn is a bit dated on the both the outside and inside. The hallways need a good paint job, the Carpets are very worn. The rooms a bit dated, the bed comfortable. I slept well. Now with that being said, I do recommend staying at this hotel. The hotel staff is exceedingly professional and highly trained. I bring up these issues because its a BW "Plus". BW needs to bring the property up to a "Plus" Status.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for writing about your stay. We are always working on improving the state of our property so that each guest can have a great stay.

"Neglected and a Little Shady"

2
14/06/2017

I'm traveling with just my little girl, so I wish I'd picked someplace else, where I'd feel safer. Our room is clean enough, but in the hallways the carpets are stained and snagged here and there, and there is trash that needs to be vacuumed up. I've passed a few shady looking characters in the hall, and in the elevator someone has clearly been smoking pot. The front desk staff were civil, nothing more.

ThomasHuerta, Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you did not have a better experience during your stay. I will make sure that your review is used to make all changes needed to provide a superior experience in the future. Thank you very much for staying with us and for the helpful feedback.

"Road trip over night stay"

2
14/06/2017

Motel felt old, with poor updates. Hallway and room had odor. Had to run AC all night, couldn't open window due to parking situation. The parking lot felt unsafe. Trucks running all night next to room. We felt locked in due to late arrival and traveling with a pet.

"Dont stay here"

1
13/06/2017

This hotel is getto, not clean. poor attention by staff. shady people in around the hotel. Did not feel comfortable, safe or clean. One of the Worst Best Westerns I have ever stayed in - I would not recommend this hotel nor stay again.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I am sorry to hear that you were not happy with your stay. We are always welcome to feedback that can help improve a guest's experience. Rest assured, guest comfort and security is a high priority. Please consider staying again in the future so we can provide a better experience.

"Good hotel with nice size room"

3
09/06/2017

The room was a good size, and we were pleased that they allowed pets. It does seem to be in a scary part of town, but the hotel has security partrol the parking lot though out the night. There is a grocery store right next door. It's a little older building, but a pretty one. We didn't use the pool, there were lots of worker people drinking beers and hang around the courtyard and the pool. Breakfast was good, and the dining is large and clean. Staff is very friendly and helpful.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for writing about your stay. It sounds like you were able to enjoy many of our amenities and the fact that we are pet friendly. Please stay with us the next time you are in Stockton!

"Could have been amazing"

3
07/06/2017

This would be a 5 star review if my issue had been resolved. The hotel is nice, staff was friendly. The breakfast was incredible. The pool and spa was refreshing and relaxing. Free drink each night at the bar was nice. Im reviewing as 3 stars because the air conditioning unit did not work in my room (113) for 3 of the days I stayed. I reported the problem 2 out 3 of the days and was told they can't switch my room, only send maintenance. Never sent maintenance. Room stayed very hot. As a truck driver, my wife and I rent hotels on my weekends off to get ourselves and the dog OUT of the heat. For paying over $300 for 3 nights plus the $20 per night pet fee to sleep in a hot room and leave my dog in a hot room each day and night was EXTREMELY disappointing to say the least.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for telling us about your stay. I'm glad that you enjoyed our many amenities at our property. I am sorry to hear about your issue that should have been resolved right away. That is not an example of our standard level of service and I will make sure that your review is used to provide a superior experience in the future. Thank you again for staying with us.

"One night on business "

4
29/05/2017

I stayed here while working over by the Stockton airport. The hotel has plenty of parking, night security, a nice pool and a taqueria within walking distance. I will stay again next time I am in town.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for taking the time to write about your stay. It's great to hear that you were happy with your experience. Please stay with us next time you are in Stockton!

"Great free breakfast."

4
19/05/2017

This place was just OK. The rooms were clean, but in need of some work. The staff was helpful and friendly. The free breakfast was great. The pool was not heated and the Jacuzzi was filthy. The rooms had a refrigerator and a microwave, and there was a grocery store within walking distance.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for writing about your stay. I'm happy you got to enjoy our amenities! I'll make sure your constructive feedback is reviewed by our department heads to make sure your next stay exceeds your expectations. Thank you again!

"Dumpy, unkempt, and in a scary part of town"

1
17/05/2017

We were told our reservation was cancelled upon check in and they wouldn't even tell us by who. I called the previous day to check on our room so that I could feel confident things were scheduled correctly and was reassured they were. Oh, they had another room available to us, but for several hundred dollars more than our original booking. Do NOT recommend this hotel to anyone. Their customer care is horrible. Homeless wonder the property and one does not feel safe being there. And that was just what we saw from our car!

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you were not happy with your experience at our hotel. Could you please contact us at the property directly so that I could look into the issue with your booking? I would be happy to make things right for you.

"Hope it doesn't get worse"

4
15/05/2017

Have stayed the past 3 years and I was a bit disappointed this time. Fridge was replaced with one that had a frozen chicken nugget and a water bottle. Mucus stain on the brown spread. No pool towels..

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear you we did not exceed your expectations on your last stay. I will make sure that we can use your feedback to make sure that such issues are not repeated. We hope to see you again in the future. Thank you for staying with us.

"Great Staff! "

5
14/05/2017

The staff are absolutely wonderful. The manager, the breakfast staff, and the housekeepers all worked seamlessly together to make my trip quite wonderful. Though the rooms and hallways could have used some maintenance, the clean rooms and the fast wifi made up for it.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm very happy to hear that you enjoyed your stay! Please stay with us next time you are in Stockton!

"Worth a Reservation"

5
12/05/2017

Everything we needed for this trip. Met all of our expectations. Would stay again if in area. Clean, parking excellent. Consistent with what we were looking for in BestWestern Plus hotels, which we are now a member of the rewards program.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for writing about your stay. I'm glad you enjoyed our hotel and I hope you will book with us again on your next trip!

"Best Western Stockton Nightmare"

1
08/05/2017

From the loud party, smelly building,non functioning room door, no hot water, loud refrigerator in room, I'd say this was the worst experience I've ever had! I've stayed in a hotel every other week for the past three years!

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear that you weren't satisfied with your stay. I'll be using your feedback to make sure that such issues are not repeated. I hope you will consider staying with us in the future so we can provide a better experience.

"Hotel is great. Location is not safe."

3
08/05/2017

If you are looking for a clean hotel, good breakfast, courteous staff and decent rate, this is for you. The location, however, is not safe. Homeless beggars, drug addicts, speeding cars, fight that escalated into gunshots in/out of the hotel. NOT GOOD. Do yourself and your family a favor and stay somewhere safer.

"Ice unavailable during last day of stay."

4
04/05/2017

This hotel is a little strange in it's layout (buildings A, B, C). The corridors are uncooled (hot in Spring) and very ugly. But the rooms are nicer than the LaQuinta Inn in La Palma, where we had stayed right before traveling through Stockton, on the way home. Maintenance didn't communicate to the front desk that all of the ice machines were simultaneously turned off in the morning, which seemed strange. Ice machines were located on the second floor of each building. The room was nice & quiet although other lodgers were audible in the hall ways. The bathroom was very nice & the fridge was on the large side. The microwave was difficult to interpret while very tired from driving but adequate. Be careful to not overheat beverages. Internet was fine but not secure. The beds & the bathroom were the best parts. The breakfast was okay but utilized a ticket system (ticket dispensed at check in) & was only good for one entry to breakfast bar. The fare was simple & adequate. I would have appreciated to be able to return after my initial visit, as I'm a light eater. There was a bar, of which I don't know the details. We arrived late at night & left in the morning.

"Loud/noisy"

3
01/05/2017

Broken elevator. Loud guests had no respect for other guests. Extremely strong smell of marijuana on our nonsmoking floor. Garbage in the hallways outside of people's doors. Dark parking lot in some areas, park under or near a light, and on a side of the hotel with windows.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I am sorry to hear that you weren't 100% happy with your stay. Your concerns have been noted for improvements with all relevant department heads. Please consider staying with us a again so we can provide a better experience. Thank you again for staying with us.

"Good motel, great staff, lousy city"

3
01/05/2017

Other than not feeling safe outside of my room, it was an enjoyable stay. Staff was great, breakfast was above average if you didn't mind standing in line for an hour. Area surrounding the motel (and the city in general) sucks.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I appreciate you taking the time to write about your experience. We try to make every guest feel comfortable while at our hotel. I'm glad to hear that our staff had a positive impact. Please keep in mind that our hotel provides exceptional security for our guests in order to create the best possible experience. Please come see us again soon!

"One of the worst"

1
28/04/2017

This was one of the worst hotels I've stayed in. I cancelled the second night I was supposed to stay there. The carpets are smelly, everything is old and cheap, therefore falling apart, very dirty. No real hot water. It's not worth the cheap'ish price. Also the location is not great.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I'm sorry to hear you were not satisfied with your stay at our property. We are always working to make improvements based off of the feedback we get from our guests. Please consider staying with us in the future so we can provide a superior experience.

"busy weekend"

4
27/04/2017

Due to emergency auto repairs I was passing through Stockton on a Friday night, at the end of the Easter break. Normally would have stayed at a hotel closer to I-5, but they were full. This hotel is just a few miles away. Probably 1/2 way between hwy 99 and I-5. Clean and quiet.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for letting us know about your stay. I appreciate your feedback as it helps us know what our guests are looking for. Please consider staying with us next time you are in Stockton!

"Easter"

5
18/04/2017

Stayed overnight for convenience, cheap easy and fast. Was able to book a king bed for that night, and got a great price as well. I recommend getting the Best Western rewards membership, I think it will come in handy.

ThomasHuerta, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
I appreciate your nice review. We try to make every stay, including those just stopping for the night, a 5-star stay. The Best Western Rewards Program is definitely helpful when it comes to booking and getting the best possible rate.

"The Grandest Best Western we have ever seen"

5
17/04/2017

This Best Western is spectacular to see , the reception area is very special with it's grand staircase . The bar just to the left of reception is very nice with a door going out to the spectacular swimming pool that was being used by a great group . This trip was on April 15/17 and the weather was great .

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for writing about your stay. I'm happy to hear that you enjoyed your stay at our hotel and our recent renovations. Stop and stay with us next time you are in Stockton!

"Good breakfast! Friendly staff"

4
14/04/2017

Everyone was helpful:no problems:like the fact on the other side of parking lot is a grocery store . Stores and malls are right down the street! Breakfast is good ! Love the fact that the staff refilled it, cleaned it constantly! Good job!

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for your kind review. Each member of our team really does try to exceed guest expectations at every opportunity. I'm happy to hear that you were so pleased with your stay. Come see us again next time you are in Stockton!

"Clean and Friendly"

5
13/04/2017

A lovely hotel in a great location with a free glass of wine, newspapers, and breakfast. Lovely pool and clean grounds. The breakfast had chorizo and eggs, waffles, potatoes, nuts, oatmeal, yogurt in a beautiful breakfast room.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to write about your stay. I'm very glad to hear that you got a chance to enjoy a variety of our amenities! Please come back and see us soon!

"best western"

4
13/04/2017

the evening hotel staff is very pleasant to work with and the overall experience was very good. the rooms are very clean with nice views of the pool. the pool is also very clean and is a little small but still a good pool

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for your kind review. Reviews like this are helpful in knowing how to create great guest experiences. We hope to see you again next time you are in Stockton.

"Excellent experience"

5
10/04/2017

This was a great hotel to stay in. I recommend this place for anyone visiting Stockton, CA. I couldn't believe how comfortable was the bed! My family and I was so happy about the he stay and how nice and clean it was.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
It's great to hear you had such a wonderful stay at our property! We would be happy to have you back for another stay so we can give you another great experience! Thank you for your review.

"Clean but old"

4
08/04/2017

The hotel was clean by the decor was old and outdated. However it appeared they are making some improvements. Hopefully that extends to all the rooms. It is conveniently located to University of the Pacific.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to write about your stay. I'm glad you found our hotel to be clean and I happy to say we are having renovations on the property. We hope to see you again in the future. Thanks again!

"My 3 adult children and myself booked 2 rooms."

4
06/04/2017

We found absolutely no problems with cleanliness, rooms, noise, odors or anything at all. We had a wonderful two day stay, and had to make very quick plans on a hotel due to a death in the family. All of the staff were pleasant, especially the front desk staff. We also woke each morning to a substantial and good breakfast. The next time I return to Stockton, I will be staying there again.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
I am happy to hear that you were pleased with your stay. I am sorry about the circumstances of the visit but our job here is to do everything we can to give you a comfortable and peaceful stay. We would be happy to see you back in the future. Thank you for your time!

"Good"

5
04/04/2017

Everything was good. Great friendly staff. Great breakfast selection set up. The only thing was that the T.V was not in Best working condition it was in full screen slight blur. Should be set to widescreen remote wouldn't allow us to fix it.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for writing about your stay! I'm happy to hear that you were able to take full advantage of our amenities. I've made note of your comment regarding th T.V. settings so I can implement improvements for the future. I hope that we can have a chance in the future to have you stay at our property. Thank you again!

"Dirty, smelly room"

1
03/04/2017

Lobby has been remodeled so was very nice until we got to the room - we dropped our bags and left to go somewhere so didn't see it til we got back -when it was too late to change hotels - it was smelly and the chair and ottoman were dirty, smelly. Carpet filthy! Had to sleep with door open to have fresh air.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
I wanted to thank you for taking time to give us feedback about your stay. I am sorry to hear that you were not 100% satisfied with your experience at our property. I've noted your concerns with all staff managers to ensure that the proper improvements are implemented. We hope to have an opportunity to have you back in the future so we can provide a superior experience.

"Out of town worker"

5
24/11/2016

I have stayed at many hotels in the last few years considering I work out of town quite a bit. This is one of the best that I have in a very long time. They have a complimentary drink in the bar at the end of a long workday and a good breakfast in the morning to get the day started.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
It's great to hear that you enjoyed your stay with us! I'm glad that you got to take advantage of our amenities and I hope that we made your stay in Stockton comfortable. Stop by any time and we've be happy to provide you with another great experience!

"Truck driver"

4
21/11/2016

Better parking for a semi truckeasier access in and outmaybe even a parking space just for semi trucks make it easier to get in and out so you don't damage property or other vehicles lot straight lower stressful getting in and out

"Poor admin"

2
20/11/2016

Price quoted different from check out number and claims that manager was available to resolve. The manager quoted a rate that he changed after without my knowledge when I quote a job I must stick by that price quoted!!!!!

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to write to us about your experience. I would be happy to speak to you regarding this issue. Several factors can influence rates but nothing should change between when you check in for a room and check out. Please call the hotel at 209-474-3301 if you would like me to address this issue personally. Whether it's management or any front desk agent, it's essential to us that our guests feel like they are being treated fairly and honestly. I would appreciate the opportunity to make this right. Thank you for your time and I am very sorry for this experience.

"Beware Building B"

2
09/11/2016

We checked in & were given swipe cards & a room in Building B at the back. The cards would not unlock the door at the end of this building. We found a gate by the pool & tried another door unsuccessfully, but luckily someone was exiting so we got in. The hallway was without decor & badly in need of a facelift. The room, itself, was OK but we didn't feel like we were in a Best Western plus motel or even in a regular Best Western. It felt more like we were in a rundown establishment.

ThomasHuerta, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to write us. I'm sorry to hear that you weren't 100% satisfied with your experience. As we move forward we do take these reviews to heart while we plan any necessary renovations. I hope that if you have the chance to visit in the future you will consider taking advantage of our various amenities that make us a Best Western Plus, including our full hot breakfast buffet, welcome drink at our cocktail lounge and access to our pool/spa depending on what time of year you find us.

"A liitle off the highway"

5
28/10/2016

We booked a room at the Heritage Inn while traveling south on I-5 in central California. The March Lane exit is easy off and on, but the hotel is actually about a mile off the freeway. It is located near shopping malls that feature all major stores. The facilities are nice with an upscale look. The free breakfast is top quality and offers a nice brunch like quality to the food. This was probably the highest quality breakfast I have found at a BW facility. The staff was courteous and caring.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for writing about your stay! We really are proud of our breakfast here and I'm glad you got a chance to enjoy it. We would be happy to have you back the next time you are traveling through our area. Thank you again for taking the time to write this flattering review.

"Improved breakfast fare"

4
26/10/2016

A standard BW hotel in most ways, they now offered specialty teas and real sausages for breakfast (not mystery meat). The dining area looks pleasant and spacious. Staff are courteous and friendly and the desk clerk offered us free glasses of wine. The facility is a bit tired and the spa had a muddy green color. Otherwise the room was clean and quiet and near our car for easy unloading. We will stay again.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
It is great to hear that you plan on staying with us again! I'm glad you got to take advantage of our delicious breakfast and enjoyed our "welcome drink" at the Fireside Lounge. Looking forward to your next stay!

"Hot food is where the heart is"

5
23/10/2016

Biscuits and gravy, scrambled eggs, sausage links, clean and cozy room make for a great stay. This is the second time we've been here for my daughter's gymnastics competition. Customer service is great at the front desk and so is it with the wait staff at the dining are. A third stay is definitely a possibility!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for writing about your stay. I know every member of my staff is putting 100% effort into your experience and I'm glad to hear that you enjoyed your stay. I would be happy to have you back for a third, fourth or tenth stay!

"Standard Best Western - no surprises"

3
17/10/2016

We were in the A building, nice room with two queen beds. Had a refrigerator and nice shower. Parking was not an issue, also included free breakfast. the front desk was very nice and moved us through quickly both on entrance and exit.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for taking the time to write a review of your stay. It makes me happy to hear that you had such a positive experience at our hotel and we would be happy to have you back the next time you are in Stockton. Thank you again!

"Service was really good"

3
16/10/2016

Service was really good (The Best). But I had problems with, Wireless Internet. I could connect. I suspect router problems. I had to go over to the main building to connect. Once I had that, I had it the rest of my stay. But I did not shut down and have to reconnect. One light switch did not seem to work. The plug in the tub was broke. The bar to pull close the curtain broke when I tried to use it. The remote for the TV worked, but not very well. Breakfast Was Awesome!!!! The Staff were also Awesome!!!! Parking was OK, There are times you had to share with a supermarket.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
I appreciate you taking the time to write about your experience. The compliments to the staff are appreciated as they work hard to make your stay memorable. I apologize for the few issues you did have during your stay but the feedback you have given us is helpful in making sure your next trip to Stockton will be improved on all levels. We hope to see you in the future!

"Two night stay"

4
10/10/2016

Location for my purpose was best in Stockton. Liked my room. Breakfast was very good but large tour bus group jammed things up at 6am Sunday morning when we were in a hurry for an early morning event.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for your review of our hotel. It's great to hear that you enjoyed your room. I do apologize that your breakfast experience wasn't ideal but I will be sure to use your review as a guide to create an improved setup so that it is not repeated. Thank you again!

"Great Hotel"

5
01/10/2016

I would recommend this hotel to anyone who is in the Stockton-Tracy Ca area. The employee's are friendly and go above and beyond the call of duty. I will be coming back to this hotel. I like the idea that everything there was clean and each room had a patio or balcony surrounding the pool.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
I appreciate you taking the time to write such a flattering review. The fact that you were happy with both the staff and the property means that we did our job. As a manager, my goal is to create a helpful and friendly environment, with comfortable surroundings to make your stop in Stockton memorable. Please stop by again next time you are in the area and we will be happy to repeat the experience!

"Terrible Hotel Don't Waste YOUR Money"

1
29/09/2016

Though it was quiet. That is all I can say was nice about this hotel. I would give ZERO stars if I could so ZERO. Blood on the toilet seat, dirty sheets. They actually had black all over the sheets. I did not sleep in the sheets because of this but on top of the bed covers. Splatters on the drapes and and lampshade. Stains on the floor from food or who knows what. The front desk and room service do not answer calls from the rooms. When I checked out. The girl said she would have the manager call me. The manager has not called as yet. When I called they did NOT answer the phone it just rang and rang. I called and complained to best western I got a thirty dollar gift card. In my opinion I should be refunded completely. Because of this I will NOT use Best Western again gift card or not.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
I sincerely apologize for the issues you encountered during your stay at our property and the difficulty you experienced in amending these issues. The problems you came across during your stay are certainly not standard at our, or any Best Western property. In the event that a guest does have an unsatisfactory stay, it is a priority to find the source of the problems to be resolved. Again, I apologize that you feel your concerns were not treated as such. If you choose to stay with us in the future, I can guarantee a superior experience. Please feel free to contact us directly at the hotel at any time. We want to make it right.

"Hotel Very Good, Area Sketchy"

4
28/09/2016

The hotel was nice, staff friendly and helpful, complimentary beverages and breakfast were great, but the area was very sketchy. Homeless people wandering around, trash in parking lot, loud cars cruising through the parking lot. I worried my car would get broken into. So we would probably stay at another location in the future.

"Gem in Stockton"

5
26/09/2016

Despite the City's overall rough appearance I felt safe and secure staying at this hotel. We found the hotel staff to be super friendly and helpful. Our room was updated and clean. The breakfast offered was restaurant quality and unmatched to any complimentary breakfast I have encountered.

"Quick Overnighter"

4
21/09/2016

My wife and I stayed here Sept. 9th. The lobby seemed recently redecorated and were greeted by friendly employees wanting to help us. The check in was quick and off the room we went. The hallway to our room seemed worn and need of updating compared to the lobby, Are room was better, it was clean and what you would expect a hotel room to look like. They had a Microwave and Refer. in the room. We had no issue that night except there was no Ice Machine on the 3rd floor. I needed to go to the car after it was dark and found the had Security roaming the area, which was nice. They offered Hot Breakfast in the lobby in the morning but we did have it. Our overall experience was good, .

"nice stay for a day"

5
20/09/2016

Nice clean location, good breakfast, attentive staff. We got into a room and I guess their elevator was pretty loud and kept us from falling asleep, called front desk, 10 min later we were in the new room on the 3rd floor, the attendant walked us into the new room, nice.

"Clean, but getting old"

3
19/09/2016

My husband and I stayed here overnight on 14 September 2016. We found a big, clean room with plenty of toiletries. Breakfast was good, including bacon and sausage and eggs, plus the standard carb entries. The staff was courteous and helpful when we needed information. But the hotel furnishings looked tired and worn, in definite need of updating. The carpet in our room failed the "clean sock" test. In the hall near the elevator, a repair in the carpet was clearly visible through the threadbare flooring. Although we were satisfied with our stay, we were disappointed in the hotel over all. As a result, I rated this hotel as a three-star instead of four.

"King suite does not Accomidate 4 people( only 2)"

3
17/09/2016

The King suite states it accommodates 4 people, but it does not. We thought it would have a hide-a-bed or something? NOPE!! So be careful booking a King suite if you have 4 people. My kids had to sleep on the floor, they did not have any roll a ways available either. It did have a great breakfast though :) John

"Nice, clean, well managed"

3
12/09/2016

I would say this is a 3.5 star property. The rooms are clean and comfortable, the staff very friendly, the included breakfast very good and the price is right. I needed a dog friendly hotel for a short hunting trip and this hotel exceeded my expectations.

"Pests in Room"

2
12/09/2016

First, let me just say that every member of staff I interacted with was extremely friendly and, upon check out, apologetic. The poor rating is in no way a reflection of my experience with the staff. However, excellent guest interaction can't make up for the pests that were found in our room on the third morning of what was going to be a six night stay. We killed four small bugs and one large cockroach, and also found a dead one in the mini fridge next to my daughters milk. As a former hotel manager, I know what proper pest control is and how important it is to stay on top of it. Lots of guests travel from all over, and little critters can hitchhike on luggage, which is why every room needs serviced on a regular basis and every report of pests needs to be addressed ASAP. It doesn't sound like that's being done. The hotel needs a renovation, true. But, the real problem is the pest control. Guests can mostly overlook outdated decor, especially when service is top rate. Pest control cannot and should not ever be overlooked.

"CLEAN HOTEL/FRIENDLY STAFF"

4
12/09/2016

Our room was nice and clean..The hall ways could stand to be repainted and cleaned up but the rooms were nice and clean. Breakfast was very nice and lots of choices!. Nice swimming pool and jacuzzi . Also enjoyed the in house bar with complementary first drink. Overall a nice hotel at a good price. Located near a rough looking area but did not bother us at all. Again, the staff was very helpful and friendly!!

"Nice Hotel , Clean and all around great!"

4
11/09/2016

Check in was a breeze, room was better than expected. breakfast was a nice surprise, one of the better breakfast and dinning area than others Best Western I been too. I felt as I got my money worth overall, would I stay at this hotel again? YES!

"Not a Plus but a Minus"

2
06/09/2016

did not feel special as Diamond member. daughter given room facing street - extremely noisy late at night. shower pressure too low and water not hot enough. bathroom ventilation did not work. TV has not HD. guest_folio not emailed automatically - had to call hotel.

"Stockton Trip"

4
06/09/2016

This is a nice hotel with courteous staff. But there were a lot of homeless in the area and they were walking through the parking lot all night leaving us concerned with our belongings in our vehicle.

"BED BUGS"

1
05/09/2016

There were bed bugs found in our room, the front desk staff was completely unconcerned about them. We were simply told "Yeah, we have been spraying for them." When we called to get more towels (before bugs were found) they were delivered wet and smelling of chlorine.

"GREAT Staff and nice accommodations"

5
02/09/2016

Had a conference in Lodi and booked this hotel at the last minute. My conference was to start at 12:00 noon and normal check-in time is in the afternoon at 3:00pm. I asked the gentleman at the front desk if he could get me in early so I could change and get to my conference by noon (it was 10:30 and I had driven 5 hours from Los Angeles at that point!!) He assured me he'd have a room for me and it was, indeed, ready for me when I showed up around 11:00. The room was about what you'd expect from a Best Western, comfortable bed, clean bathroom and a reasonably-sized room for the price. Slept well, had breakfast the next morning, and was on my way home. Breakfast foods were more than adequate and the wait staff for the buffet were pleasant and helpful. Great place! Well-managed staff with an eye on taking care of customers' needs. Highly recommend.

"Friendly Staff"

4
29/08/2016

For the daily rate offered, I felt you get quite a bit, The breakfast was very nice with many choices, the free cocktail daily for everyone in your party (21 & older) was an added plus. Good location for visiting your student at University of the Pacific. Rooms were clean with microwave, frig and coffee maker. The only con was the hallway corridors could use some TLC.

"Best Stockton Value"

4
24/08/2016

Well kept property that has an interior ambiance of Old California. Excellent staff. Good hot breakfast (biscuit gravy could be better). Complimentary bar beverage at night,Perfect Wi-Fi! (important if you're on business). Time to change mattresses. Back issues are personal and mattresses where you don't hear the springs are important. Otherwise, a very good value for the price point!

"Home"

5
21/08/2016

I know when I book a room at BW that I will have a comfortable, restful stay. Stockton was no exception. The facility was very good quality in appearance and personnel. When I travel, BW is my 'home'. I have stayed at other chains, but BW seems to be consistent in their product.

"Poor Hotel Policy"

1
20/08/2016

My husband and I booked a poolside balcony room for one night. We were looking forward to sitting out on the balcony after our long trip. When we pulled up in front of the hotel around 7 PM we noticed some questionable looking apartments across the street and the hotel was sitting next to a Food 4 Less Market. The outside of the hotel and the lobby looked nice and clean though. However, as we pulled up to check in we heard unbelievably loud music coming from what appeared to be the pool area. It sounded like someone had brought in a professional DJ who had cranked up the volume to the max on his music apparatus. We were absolutely stunned standing there listening when a woman with two children walked into the gate and asked us if we knew what was going on with the loud music. We immediately went inside the lobby where the blasting music could be easily heard as well and asked the hotel clerk what was going on. She said they were trying to take care of it and that they had asked these hotel guests to turn it down a few times. My husband and I said we could not stay at this hotel with this noise and we were told we could get a room in another building. I asked if it had a balcony and a pool and was told it did not. I explained that the reason we came to this hotel was because of the balcony and pool and we couldn't believe the hotel was allowing this loud music. The clerk then said that people have the right to celebrate their birthday. I said that I don't believe so when other people are paying good money to have a peaceful stay. The other clerk also mentioned something about a birthday celebration, that these guests have a right to celebrate and that it will probably go on until 10 or 11 PM. We immediately said we wanted to cancel and the hotel clerks said it was not problem. However, now we had to find another place on a Friday evening. One of the clerks mentioned the Marriott Courtyard so we called and booked the last pool view balcony room. We had to pay $25 more but it was so worth it! The Marriott is located in the best neighborhood and the rooms were beautiful. Plus, the pool area was quiet. Our balcony also did not face an inner courtyard of other balconies around a pool as the Best Western appeared to be based on the pictures. I can only imagine that several other guests must have changed rooms or checked out of the hotel that night. When we left the hotel the music had dropped down a few volumes but was still very loud. My advice: break open your piggy banks and go to the Marriott Courtyard down the street. You won't regret it.

"Great stay"

5
19/08/2016

Everything about my stay was pleasant and the hotel is nice for Stockton! Fast Internet, friendly staff and clean rooms. Will definitely stay here again doing business in Stockton. I would recommend this hotel.

"filthy hotel"

1
18/08/2016

Stinky smell in halls,the carpet has not beeen vacumed in days.The lighting throughout is dim.The hotel is in a getto area and people loiter around cars at night. The place has not been updated in years.PRETTY UGLY PLACE

"nice place"

4
13/08/2016

Had a great experience. The only issue was they didn't have the credit card/house acct info from my boss who paid for the room. They charges my cc until my boss had to call again & verify the info. Other than that a great hotel for the price & a really nice free breakfast. Staff was very nice & professional.

"Good value"

3
11/08/2016

Service and check-in/out were handled quickly. Rooms were clean and decor and beds pleasant. Near a lot of good restaurants. Breakfast was included in the room rate. The breakfast area was clean, nicely decorated. Breakfast selection was great.

"Great stay, helpful staff"

5
09/08/2016

Excellent service, not high end but affordable and a great bang for you buck. Perfect location, convenient and very close to our ultimate destination while in Stockton. Parking was close, seemed safe, staff was very cordial and desired to make our stay comfortable.

"Great hotel "

4
06/08/2016

My family and I stayed here on a road trip down to Anaheim. Very friendly staff, nice clean rooms and very affordable! 107/night which included a huge free breakfast for everyone the following morning before hitting the road. Nice looking pool too, although we didn't do any swimming. I would def stay here again.

"Always my #1 choice"

5
04/08/2016

If you are looking for a great value, Over the top on all levels including: Customer service, breakfast, clean and beautiful rooms, Great lounge area, beautiful & clean pool then stay here. They go above and beyond and are as loyal to their guests as their guests are to them! Thank you!

"greatest ever"

5
02/08/2016

great staff ask for Thomas he's the best all staff is warmest and very cheerful when checking in to checking out cleaning staff was awesome they clean the room so well all staff is professional and is happy to assets you with what you need especially Thomas with his great attitude. Also being that its in Stockton the hotel I was not expecting all to great service but in the city the hotel is a diamond in the ruff great hotel and great staff...

"Great Service"

4
27/07/2016

Almost everything was perfect, no complaints. Staff is extremely professional and helpful/ friendly. Breakfast had a lot of choices of beverages, cereals, waffles, eggs, sausage and ham. a free beer or wine every night in the lounge from 5-9. room was comfortable. Good value. Will stay here again.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your compliments. Thank you for your business. We look forward to seeing you in the future.

"You get what you pay for"

3
26/07/2016

We stayed here with a couple other families for a family wedding. The hotel has a nice appearance, nice pool. The hotel is divided in 3 sections. Our section (A) was the closest to both the pool and lobby. Complementary breakfast was included, which was nice. Nothing fancy just your regular potatoes, eggs, sausage, cereals, yogurts etc. Beats McDonalds. Rooms- right as we got to building A the smell was horrible. The smell on the elevator, clearly smelled like drugs. Our rooms had a damp, urine smell along with a horrific smoke smell. On one occasion, we came across a couple leaving the elevator with tons of bags and a dog on top of those bags!!! And they left the elevator smelling like weed. Pack some Lysol and spray it continually.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for taking the time to review our hotel. Your feedback is very important to us and it gives us the opportunity to work on our areas of improvement. Thank you for staying with us. We appreciate your business.

"Not what it should have been"

3
22/07/2016

Having been on the go since 6am we finally got to the hotel around 9pm. Looking forward to a shower and good nights rest. Check in was good and we received the room we booked. However, the bath had no towels and it appeared the the shower had been recently used. The remainder of the room was not cleaned as one would expect from a Best Western. Contacted the front desk and told to go to the lobby to obtain another room. After waiting in line, for others to check in, I received another room. Thankfully it was in the same building, but two beds rather that the original one king. Neither key would open the door, so back to the lobby to get another key. After fumbling around a couple of minutes, was able to get the replacement key to work. The air conditioner vent was broken, which kept the carpet quite comfortable, but the room not. SoI had to prop the vent up so the rest of the room would cool. The shower was lukewarm at best, with limited pressure. TV reception was quite poor for cable. The carpet entering the building hallway was very ,very dirty over a relatively small area, which should have been taken care of. The breakfast was vey good. Good assortment and nice seating accommodations.The staff in the breakfast room were excellent and the coffee quite good. Overall would have expected a bit more from a "Plus" hotel.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello, I would like to sincerely apologize being that your stay with us was unsatisfactory. In the future, i hope we can make it up to you. We would like to be an ideal place to stay. We must improve our quality to do so. Please forgive us. Thank you for being understanding. We hope to see you again.

"Only because of the staff here!"

4
21/07/2016

Check in went well but unfortunately we had key problems for a few hours the first evening as did other guests. I think they had a problem with the machine. The staff was very apologetic and responded quickly to the issues. I was happy I was on the 3rd floor of building B no view but the first floor had a bad smell for several days. The buffet breakfast was very good and the staff excellent at replenishing and even taking care of your plates after finishing. The hotel offers a free drink at the bar for guests and the bartender Nick was outstanding. The hotel is in a fairly safe area of Stockton. The pool is nice and they have coin laundry. The rooms look a bit worn and the 4 star I give is mainly for the staff. Always trying to help and very pro active at getting a carpet cleaner for the 1st floor hall after I heard the smell was due to a guest getting sick down there. This is probably one of the best all around hotel staffs I have seen.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for a great review regarding our staff. We will be having a renovation soon. We hope that we can make it up to you during your next stay. Thanks again we appreciate your feedback.

"Enjoyed our stay in Stockton"

4
21/07/2016

We really enjoyed the Best Western Heritage, Stockton and the free glass of wine at the bar was a surprise welcome bonus. The breakfast room was very nice and welcoming with actual Bananas for the cereal. The location was quite close to the Miracle Mile on Pacific Ave. which we had mainly come to see plus the Haggins Museum which was just outstanding. This is a must see even if it takes a separate trip. Who would believe Stockton has so much to see. We were very pleased.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Louis, Thank you so much for your positive review. We appreciate you feedback. Thank you for your time and thank you for your business. We hope yo see you again soon.

"Good value, nice people, pleasant stay"

5
17/07/2016

If you're on a budget but you want a nice property with great amenities, the Best Western Plus Stockton should be your choice. Very comfortable beds, nice room, and reliable wifi internet. The buildings have workout rooms and the property has a nice pool. Add to that a great breakfast spread and you've got all you need for a relaxing stay.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much ! We are glad to be the host of your stay. We hope to see you again.

"Really Great"

5
13/07/2016

The staff was friendly, the food was good at breakfast time, the pool and hot tub were refreshing, and the beds were very comfortable. It is close to shopping and services, which was really convenient. I would stay here again!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your positive review ! We appreciate your business.

"Room Key issues"

3
11/07/2016

Well I had a huge issue with the key to my door. It was working every so often. Then Saturday morning it was even worse. I had housekeeper come and try and open it. It would open about every 5 times you put the key in. Then I had a manger come up same issue. They told me that they would have maintenance come up and fix it. We left for the day and came back around 3pm and it still was not fixed. At this point i am extremely frustrated. about an hour later maintenance arrived and could not fix it. He suggested I change rooms. So management approved the room change. I thought I would a least had a staff member help me move my belongings or offer to help me move to the other room but no. I did not get any help. At this point my kids want to go swimming. We walk down to the pool and I look in the spa and it is a brownish/yellowish color to it. I went to the desk to see if they could come check it out. We waited by the pool again nobody came to check it. I feel like I did not get what I paid for. I could not get in my room for half the day Saturday and I could not use the spa, it was gross. I will not suggest this hotel to anyone. Even if we stay in that area..

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for take the time to share your experience with us. We sincerely apologize for the issues you came across while staying with us. Your feedback will us improve in the future.

"Nice grounds, nice breakfast"

3
10/07/2016

My family and I stayed at this hotel when we visited my Grandma. I really liked the southwest style design look they were going for. I liked the plants and the exterior grounds. Appeared well kept. However the interior hallways are outdated and ugly. The rooms were average but the bed was comfortable. They also had a really good complimentary breakfast in the mornings, which we enjoyed. The security they had in place was good. You need to have your room card with you to access everything. I think the hotel just needs to work on some updating to the inside, especially in the hallways; maybe spruce it up with new paint, carpet, light fixtures, pictures, etc. Overall it was a pleasant stay!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your review ! We will be expecting renovations very soon. We are happy you enjoyed your stay with us for the most part. We hope you return to check out our new and improved layout and design.

"Unexpected Pleasantries"

5
10/07/2016

I was staying at the LaQuinta near the I-5. Didn't feel safe. Their amenities were limited: basic cold breakfast, pool with no spa, and no exercise facility. Too many people just wondering around. Book the Best Western Heritage thru a an on-line serivce and received a BETTER RATE WITH: pool and spa, exercise facility, a happy hour with snacks, beer and wine included (and great discounts on other beverages). Bartender Nick greeted me, and everyone else with pleasantries. The comp breakfast was full and hot. Well presented dining area. Staff was most friendly and they smiled! Amazing! Check-in staff, Thomas and Blanca, were friendly and helpful and actually read and fulfilled my "special" needs requests. I was pleasantly surprised by the complete package this hotel provided. The extra 5 minutes drive to the east of the I-5 was well worth it. If you HAVE to stay in Stockton, this is a good place to rest and relax at the end of a busy business day.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your positive feedback ! We are filled with gratitude that you have taken the time to give us such a great review. Again, thank you !

"Fourth of July"

3
05/07/2016

last minute reservation, so we were fortunate to have a room. its not the best but its okay, not sure if i would stay at that location again. Best western is a hit and miss, thr are some that are good not great but okay that I would consider going back too. close to the Stockton Mall, shares parking lot with a low end grocery store. Breakfast was free, and they do offer a first drink complementary during the evening. room is average plenty of lighting, small fridge, good AC, bathroom was clean, no smell in the room. did not have any problems with the bed to me it was comfortable.

"Staff Needs Some Home Training "

2
04/07/2016

I stayed a week and here are the facts: If I came back it would be because of the location and how convenient it was for me while visiting family. I also enjoyed complimentary hot breakfast every morning of my stay. The complimentary WiFi was terrible. Definitely needs to be improved. I didn't like the evening front desk clerk. She is very lazy and knows very little about the hotel, it's amenities, and the general area. We liked having access to a pool and a hot tub. But nobody cleaned either my entire stay. The hot tub was absolutely filthy. When Asked If It would be cleaned, the front desk clerk said she didn't think so. There are never towels available at the pool. And several times room service would forget to complete requests to our room. I've seen better for what we paid. I'm not impressed at all.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello, I wholeheartedly apologize for the issues you came across during your stay. I apologize that the hotel as a whole was not able to meet your needs. We will work on all of these issues on your behalf. We hope that you do choose us as your host hotel and that we can make it up to you the next time you are in the Stockton area.

"Nice place to stop in Stockton"

5
02/07/2016

It's a bit off I5 and there are no nearby restaurants, but this hotel is very clean and quiet. Breakfast begins early, which is nice. Beds are extremely comfortable, and the windows are able to be opened, so we could have a nice breeze.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your feedback. The entire hotel is happy that you enjoyed your stay.

"Great Hotel - Friendly Customer Service"

5
27/06/2016

We stayed in two adjoining rooms for 4 nights. First off, we added the 2nd room only a couple days in advance and the front desk was AMAZING about accommodating us and making sure the rooms were adjoining. When we arrived, we had been on the road for 14 hours. The front desk was amazing. They made small talk and when they learned we had been on the road for awhile, they hurried the process along. Even told me that if I hurried, I'd still get the complimentary drink at their bar (wine or beer) (we arrived 5 minutes before the bar closed). Rooms were clean and fresh. The key cards are a little tricky, but once you know how to work them, they work easily. Everyone got on the Wi-Fi easily and it worked well. Breakfast was always terrific and their breakfast room was great! Pool was clean and cool. I can see what people are saying about the parking, but we never had an issue finding parking. A grocery store is right across the parking lot, and the grocery store doesn't seem to like to collect their carts. That's not the hotel's fault though. Terrific experience, we'd definitely book again and all of the hotel staff were friendly all of the time.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Wow, we are beyond happy to know what you all enjoyed your stay with us. Thank you so much for taking the time to share this information about your stay. Whenever you are in the city of Stockton please come back. We will be more than happy to host your stay.

"Could have been better"

2
26/06/2016

We stayed for 3 nights for my son's orientation. Our room was not cleaned one day so we came back to a messy room and no clean towels. Our room keys demagnatized so getting into our room at night was a hassle. Parking is not very good, especially if you come back later at night. Front desk staff during the night was not very professional. During checkout, the lady at the front desk did refund one nights stay for the messy room and gave us more rewards points. It was appreciated...but a little too late. Will not stay again.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello, We sincerely apologize for the for the mishap during your stay. We hope that you can come back and give our hotel another chance.

"One night stay!"

4
25/06/2016

The room was clean, bed was comfy, and the complementary breakfast was great. Sarah, in the breakfast area went above and beyond making my family's day! The hotel was close to shopping and the local Costco. We like having the fridge in room to store our snacks. Was perfect for a night's stay.

"Great Hotel"

5
24/06/2016

Nice rooms, comfy bed. Microwave and refer in room. Ice machine close by on same floor. Fantastic breakfast. The scrambled eggs with ham, onion & green pepper was delish. Real sausage links, Yum. Just be careful with the parking. Where the hotel lot ends and the grocery store begins is not real clear, Overall, 5 stars.

"Sports weekend stay"

5
24/06/2016

Hotel is located in a not so great area of town. We had a couple cars broken into during our stay. The staff was fabulous and they got us everything we needed. They just need 24 hour security to secure their parking lot.

"Clean and friendly"

4
23/06/2016

We had an enjoyable stay at the Heritage Inn. The room was pretty standard, but it was clean and the beds comfortable. The room did need to have the carpets and drapes replaced; there were significant holes in both. Another bummer was we were unable to get the wifi to work. Not a huge deal for us, but if this were a business stay, it would have been a deal breaker. The staff was very friendly and helpful during our stay, with plenty of tips for weary travelers. The included breakfast was of good quality, with plenty of hot and cold choices to suit our tastes. I'd stay here again.

"Friendly Helpful Staff"

4
10/06/2016

This is not the best location but it's off the freeway and was a few blocks from where we had to be early the next morning. The check in clerk was so polite, kind and really made this a good experience. The breakfast lady was also so helpful filling our ice chest and just being polite. Courtesy staff is hard to fine.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your positive feedback and very kind compliments. We appreciate your busy and hope to see you again.

"Good hotel for Stockton"

4
09/06/2016

Stockton is going through many issues and this hotel is in one of the safer places to stay and offers good amenities for your stay. A $5-10 Uber or Lyft ride gets you to all the locations worth visiting in Stockton. It is only a 20 minute drive to Lodi and the SIP shuttle which takes you through a great wine country experience.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for your positive feedback and very kind compliments. We appreciate your busy and hope to see you again.

"Best Western in Stockton"

4
08/06/2016

Very clean and quiet room, included complimentary drink in the lounge and a full buffet style breakfast. A large complex with a pool. The gym equipment was not working properly; however all the staff were very helpful and very friendly.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Steven ! Thank you so much for your positive feedback. We do apologize about your issues regarding the fitness center, but we are glad you enjoyed your stay with us.

"Better than expected"

4
05/06/2016

We were pleasantly surprised by this hotel. The front desk was exceptionally pleasant. The room was clean and comfortable. The shining point was the breakfast the next morning - waffles, biscuits and gravy, yogurt, juices... it was good and filling and definitely added value to the stay. While we generally stay at the Marriott or Hilton family of hotels, we would give this BW another go.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for giving us a chance. We are filled with gratitude. We are glad that we could make you happy and look forward to seeing you again during your next hotel stay in Stockton.

"Comfortable room and excellent service, but a very confusing layout."

4
04/06/2016

My review is mixed---the room was large, clean and comfortable but it took us 45 minutes to find the office since there were several buildings and very confusing parking areas, get registered, find a place to park our car near our room, returning a key which didn't work, etc. The young lady at the desk, Samatha, and Security Guard James were very helpful and went out of their way to get us settled. James even told us he would keep an eye on our car duing the night since parking looked a bit dubious. Breakfast was good and we slept well. Nice pool in the center of the complex.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for giving us a chance. We appreciate your business and we are very happy that you had a pleasurable stay with us. We do apologize for the confusion. We also look forward to seeing you during your next stay in Stockton, CA.

"A Comfortable Stay"

4
29/05/2016

The staff were helpful and friendly; the breakfast was better than average; the hotel is nicely laid out, with patios and walkways. Also, pet friendly. The hotel is in an area with a lot of eating choices.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Best Western PLUS Heritage Inn is very pleased to know you enjoyed your stay. Thank you so much for your feedback. We look forward to being your host the next time you are in the Stockton area.

"Good Value"

4
27/05/2016

Excellent location for everything. Costco fuel station, Kaiser Permanente medical center and University of the Pacific etc in three miles. In 10 minutes or less you can arrive these places. Free breakfast 6:00 a.m.-10:00 a.m. is very good.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Best Western PLUS Heritage Inn is very pleased to know you enjoyed your stay. Thank you so much for your feedback. We look forward to being your host the next time you are in the Stockton area.

"half way to home"

5
25/05/2016

on our return from Oregon, stopped in Stockton for the night, half way point. Very pleased with the facility, clean, accessible, quiet, good bar and great breakfast. Staff was excellent, the room was set up well and clean. Southbound to SoCal, it will be our stop in the future.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for taking the time to complete this TripAdvisor review. Best Western PLUS Heritage Inn are extremely pleased that you enjoyed your stay with us. We look forward to seeing you on your next visit.Again, Thank you so much !

"Even better than the typical BW!"

5
24/05/2016

My visits to Stockton are all related to events at Univ. of the Pacific, so this is convenient, just a mile or two away. But both times I've stayed here, I've been pleasantly surprised by the superbly kind and helpful staff (this time accommodating an elderly relative that we'd forgotten to plan ahead for). Other pluses are that the rooms are spacious and generally quiet (warning: end of the hall rooms get extra closing of the doors going to the downstairs) and the breakfast was great. Anyone who has stayed at BW knows the basics, but this one has GREAT coffee and perfectly ripe, delicious fresh fruit. WIFI was fast, hot water came on quickly, everything you'd expect - with a smile! Stockton has some great restaurants, so worth a day extra to enjoy the college campuses, walk in their parks and relax with good food and locally produced wine or beer.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Best Western PLUS Heritage Inn staff sincerely appreciates your business. We are also appreciative of all the wonderful complements you have given our hotel. Feel free to come back during your next stay in Stockton. We welcome you with open arms. Thank you so much !

"Nice spacious room, clean and quiet, great staff."

4
22/05/2016

The Best Western Plus Heritage Inn was a good place to stay for a couple of days when I was in Stockton. I didn't spend much time in the room except to sleep, so it was perfect for my needs. Only drawback was that the WiFi connection didn't work. That kept me offline for a couple of days, but maybe that's a good thing. But if you need Internet to connect, you need to check it first. Excellent and very comfortable breakfast buffet. Almost like being in a restaurant. I don't know if this is a "non-smoking hotel," but I had a non-smoking room.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Shelley, I do apologize about your issues regarding the WiFi. Thank you so much for your positive feedback.

"I was impressed"

5
18/05/2016

There's nothing beautiful about Stockton. I went there because my nephew graduated from the University of the Pacific and while my first inclination was to stay at the Hilton that's in town, my sister was staying here and thus, I followed her. The rooms were clean, the people were friendly but the breakfast was FANTASTIC!! There were waffles, sausage, bagels, eggs, cereal, coffee, 4 or 5 different juices...etc. Totally made my days start on a wonderful note.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you so much for giving us a chance. We are filled with gratitude. We are glad that we could make you happy and look forward to seeing you again during your next hotel stay in Stockton.

"Best option in Stockton"

5
17/05/2016

We had to book last minute in Stockton for an event. I was a bit iffy on the different hotels, then came across the Best Western. They are consistent, clean, great breakfast, very friendly at the front. When asked for a restaurant suggestion, recommended a very good restaurant! Great job

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Best Western PLUS Heritage Inn staff sincerely appreciates your business. We are also appreciative of all the wonderful complements you have given our hotel. Feel free to come back during your next stay in Stockton. We welcome you with open arms. Thank you so much !

"On the way home again"

5
17/05/2016

This property offers quiet, clean and comfortable rooms. The staff are very accommodating and seem pleased to welcome you to their hotel. The full breakfast will satisfy anyone's taste from a light meal to a full meal. Restaurants and shopping is not far away. It would be great for either a short or long stay. But do negotiate your rate as their are discounts available

"Where to stay in Stockton"

4
15/05/2016

The Best Western Plus in Stockton has always offered me an excellent place to stay. Mostly it is the friendliness of staff that makes the difference. I like the central location and the reasonableness of the room prices.

ShelbyBulen, AGM at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to review us in the TripAdvisor. I will share your words with the team.

"nice"

4
12/05/2016

the unicorn lands on the head of pen only to be confronted by angry angles whose dance has been disrupted. Only the magic swan can flap her wings hard enough to force the unicorn to travel on. The angles return to their eternal dance.

ShelbyBulen, AGM at BEST WESTERN PLUS Heritage Inn, responded to this review
Thank you for taking the time to fill out the review on TripAdvisor.

"Loved our stay here"

5
09/05/2016

This motel had everything we are looking for: comfort, cleanliness, safety, professional, helpful staff. Many pluses included the complimentary wine or beer offered in the afternoon in a beautiful bar area and the excellent full hot breakfast in a lovely dining room in the morning. Personnel were so welcoming and warm. We will return for a longer stay and explore Stockton more next time. Located near UOP.

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good day, I want to think you for taking the time to fill out the review. It brings great joy to to hear that you have enjoyed your visit here at the Heritage Best Western. I will be sure to pass on your review with the team.

"Great Stop"

5
07/05/2016

Clean and beautiful Hotel. Best Breakfast of any hotel I have been to. Great Service and food. All eggs were freshly made as were potatoes and sausage. Rooms were beautiful and beds up to date comfy. Location a bit off the beaten path but not too bad. I would definitely stay again

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Thanks for your feedback. Happy to hear you enjoyed your stay with us. We look forward to seeing you again in the near future.

"Good Location/Bad Location"

3
05/05/2016

The area near this hotel is a bit sketchy but it is also located near many great restaurants and two large malls. I would rate it as very middle of the road. Good bed but terrible pillows. Average breakfast. Room was clean but hallways carpets were filthy.

"Good Deal"

4
01/05/2016

Great breakfast, its a full meal deal. Biscuits, eggs and gravy with lots of other great food.Complementary drinks at happy hour. Staff is great and pool with plenty of patio space. Close to freeway. Large room with a refrigerator.

"Extremely comfortable"

4
29/04/2016

We stayed in Stockton CA because we were going to a concert there. It's not the safest city but elected to stay close to the venue. After reading comments about this hotel, I decided to take a chance. My husband and I felt very safe and the hotel was nice and comfortable. The only thing that distracted from the stay was the carpet looked like it needed to be replaced. The room itself was nicely decorated. It's not in the best area, but that would be hard to find in Stockton. We would stay there again. The breakfast was good, eggs, sausage, potatoes, waffles, biscuits and gravy as well as yogurt, cereal, toast etc. Good selection. Nice staff.

"I'll be back!"

5
25/04/2016

Great hotel! The property and staff were excellent. Room was clean and comfortable. And the breakfast included with our stay offered a HUGE array of items. When travelling through the central valley of California, put the Best Western Heritage Inn in Stockton on your itinerary, because I know I'll be back!

"Best , Best Western ever"

4
24/04/2016

This best Western is located in stockton ca we have never stayed there before , I know now that this is going to become one of our regular stops on our way to Lake Havasu. My only regret is we never stopped there before . The complementary breakfast is no doubt the best I have ever had at any Best Western or maybe anywhere.Well be back

"Always feels like my home away from home!"

5
20/04/2016

This amazing front desk staff, Breakfast Staff, HSK staff and anyone else I forgot to mention make this place a great place to be. I will continue to be a loyal guest here. The breakfast is to die for. The rooms are always Clean and updated. The pool and hot tub are a bonus and very conveniently located! Thank you for always taking care of my family and I.

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good afternoon, Thank you for taking the time to send in a review. I am looking forward to sharing it with the team.

"good people"

5
19/04/2016

the staff was very helpful for all my needs and treated me like family. anything I needed they took care of. the staff was excellent and friendly beyond expectations thank you. the complimentary breakfast was healthy and not greasy and I loved the fresh fruit and juice. alma, Thomas dez and Katherine were helpful any time I needed anything

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Mark, Just a quick note to say thank you for taking the time to complete the survey. I look forward to sharing your review with the staff.

"awesome staff in stockton, ca."

5
19/04/2016

Great service, great staff at this best western. Clean, freshly painted. Great houskeeping staff too. Best place to stay in all of stockton, BY FAR! Great job everyone, good food in very comfortable restaurant as well

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Julie, I want to thank you for taking the time to send in the review. I look forward to sharing your words with the staff.

"Nice Hotel"

4
18/04/2016

A Complimentary class of wine each night was a nice bonus. Great location, clean and friendly staff. The buffet was nice and the rooms were quiet. Room having a microwave and refrigerator was great too.

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Kathyleen, Thank you for the taking time to send in a review. I look forward to sharing your words with the staff.

"Great Hotel and pricing"

4
18/04/2016

Great Hotel and great prices. Went on business however has the kids with us. Rooms are good size, comfy beds, quality staff, and free breakfast. Lots of free parking. Pool was well maintained. If we plan another trip to this area, we will return to this hotel.

ShelbyBulen, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Angie, Thank you for taking the time to send in a review. I am happy that you had a nice stay here. I look forward to sharing your words with the staff.

"Great Hotel"

5
10/04/2016

This hotel has not disappointed me. I have stayed here about 5 times this last year and EVERY time i am very pleased with the caring staff and excellent service!! Great breakfast also!! So much to choose from!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Debera, Thank you for taking the time to complete the survey regarding your stay at our property. It is always a joy to receive positive feed back. I look forward to sharing your review with the staff. Hope this finds you well and in good spirits.

"Company Business"

3
09/04/2016

The room was ok, maid service did good job cleaning. Other aspects of the hotel were questionable. Staff was friendly. Parking was an issue with a Food 4 Less sharing parking lot. The staff was helpful when I needed something. Breakfast was good, not just a continental type breakfast. I enjoy my stays at Best Westerns when I travel.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Rodney, Thank you for taking the time to complete the survey regarding your stay at our property. It is always a joy to receive feed back may it be positive or negative. I look forward to sharing your review with the staff. Hope this finds you well and in good spirits.

"Okay for Stockton"

4
30/03/2016

We stayed in C building, 2nd floor. Other than the dirty carpet which made our feet black, everything else was okay. Breakfast was more than we expected. Staff friendly & courteous. Some room maids did not speak/understand English which posed a problem. Room size was sufficient and amenities were all working properly. Lots of parking.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi Alice, I apologize for the late response to your review, I have been out of my office on vacation. I do want thank you for taking the time to complete the survey regarding your stay at our property. I always look forward to receiving feed back may it be positive and/or negative. I find it very helpful to see where we have opportunities for improvement I look forward to sharing your review with the staff. Hope this finds you well and in good spirits.

"great value for the stay"

5
27/03/2016

We stayed here as a priceline purchase and couldn't have been happier. The front desk staff was outstanding, including a great recommendation for a delicious Mexican dinner. The room was clean. Neighborhood seemed safe. Breakfast in the morning was a great start to the day.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hi, I apologize for the late response to your review, I have been out of my office on vacation. I do want thank you for taking the time to complete the survey regarding your stay at our property. I always look forward to receiving feed back may it be positive and/or negative. I find it very helpful to see where we have opportunities for improvement I look forward to sharing your review with the staff. Hope this finds you well and in good spirits.

"convenient place to stay"

4
22/03/2016

very friendly employees so willing to help good beds, serves full breakfast, convenient rooms for pet owners with sliding glass doors to easily exit through taking the pets out. good location close to stores and restaurants and the 5 freeway or the 99 freeway.

"Always a pleasant experience"

4
20/03/2016

For a few dollars more, this hotel stands out as twice the experience of your average franchise brand. The rooms are spotless and well appointed, the breakfast is plentiful and varied and the staff go out of their way to provide an efficient and friendly atmosphere.

"Well worth a discounted price"

4
16/03/2016

I stayed at this hotel on a Priceline deal, and the experience was a good bargain for the discounted price I paid. The layout of the hotel is odd, multiple buildings with lots of fences and gates you need your room key to pass, making it feel a little like a minimum-security prison, but the room was pleasant. Had to report some unsupervised kids playing in the fitness room, which was quite decently equipped but whose door did not reliably latch/lock. Comfortable bed, clean bathroom, nice mini-fridge. Decent if overly salted breakfast buffet. Didn't use the pool or hot tub, but they looked clean and well maintained.

"Paolo"

3
13/03/2016

Just a nice place. Not really a long term work place to stay. Would like to have a better rate since I am staying 4 or 5 months 8 day spans. The hot tub was not satisfactory, other then that it was nice. Nothing outstanding or to negative.

"My home away from home!"

5
11/03/2016

I am always extremely satisfied by the service and rooms. I love to stay at this Best Western! They have an amazing staff, beautiful property conveniently located next to shopping and and a car rental facility. The breakfast is delicious and more than most Hotels. I would recommend this hotel every time!

"Updated room, outdated hotel!"

4
10/03/2016

Our King Suite was HUGE, recently renovated, and well worth the price. Double Jacuzzi tub!! The overall hotel, however, is very dated. Great breakfast, very friendly staff. Walk to great local restaurants.

"Great place for an overnight in Stockton"

4
10/03/2016

Have been here a few times before, but this was a last minute "not driving back to SF in this weather at this time of night" decision. The place was filled with cheerleaders and others like me, but I was lucky to get a room. The solo guy at the front desk had his hands full, answering calls for service from rooms, answering phone inquiries and dealing with the front desk people like myself and guests . . . he had patience, and was still able to handle everyone with ease. The room was clean and spacious, with a nice third floor balcony over the pool area. Despite the occupancy, the hall was quiet and even in the morning I was able to sleep in. Always a great visit, although I'm sorry I missed the breakfast! Next time . . . .

"Very Comfortable Bed"

5
09/03/2016

My husband and I had to make an emergency trip from Arizona to Oregon. We've been collecting Best Western Reward Points and so used our points to stay here. When we arrived, late into the evening, we were made to feel very welcome. The front desk clerk was extremely friendly. And since we were using points to stay here, she made us feel like royalty and gave us a room in the inside, facing the pool. We had collected points from another hotel chain and had once used them for a free stay. With this other chain, we got a rundown, rather dilapidated room. It was refreshing to feel so welcomed and get such a nice room, even though we were using points to stay there. The room was clean, comfortable and nicely decorated. The bed was very comfortable also. This hotel seemed to specialize in the little "extras" -- for example, with the shampoo and conditioner in the bathroom, they also included shower gel. The breakfast was wonderful and had all those little extras also -- granola and other mix-in's for yogurt, mix-in's for oatmeal, a variety of toppings for the waffles, two different kinds of eggs. The other plus with the breakfast is that it is an area that looks like it used to be a restaurant so there are booths, and a large amount of tables instead of the normal cramped breakfast rooms in some hotels. Breakfast is served from 6 to 10. The only downside is that if you're traveling on either I-5 or 99, it's about halfway between the two. So if you want an easy on and easy off, probably need to find some place else. The hotel also offers 24 hour security in the parking lot.

"This hotel has the potential to be a good Hotel, but a few things need taken care of first."

2
07/03/2016

Let me start off with the positive. The breakfast was wonderful!! This is what saved our stay from being a total bust. This property has card readers leading into the buildings and rooms that don't work properly, so if you stay, be very patient and if it rains, or storms like it did when we were there, you may rethink your stay. Our room phone did not work properly, so make sure you take your cell phone. In addition if you plan to use their WIFI try to arrive early and log in right away. This location only lets a certain amount of people on their WIFI connection at one time, even though the website advertises free WIFI. Next make sure to keep the bathroom door closed when you're taking a hot shower, cause the smoke detector will go off from the steam. If you book late like we had to and the only choice is a smoking room, the plus is the rooms don't stink! The negative is the hallways do! And bad! This is an ok last resort type of hotel, but for the money and previous Best Westerns I've stayed at, I expected more.

"Clean & reasonably priced"

4
05/03/2016

Perfect for a quick overnight stay. Was not looking for glamour just a clean & safe place to stay for one night. Pool looks nice but did not get to use because of the weather but will stay here again next cheer season. Breakfast was quick & easy to get in morning as well.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Sixpacktravel, Thank you for staying at our hotel for your overnight trip. My Team is happy to hear you enjoyed your stay. Thank you

"Good place to stay when in Stockton"

4
04/03/2016

Your people make the difference. I could stay any ware in town, I can usually get my rooms a bit cheaper from your competitors, but I do admire the good serves and choose to stay with you a lot of the time when I'm in town.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Anthony M, Thank you for continuing to be our valued guest. We appreciate your loyalty. Thank you again Anthony and we look forward to seeing you soon.

"This place is a dump!"

1
22/02/2016

DO NOT STAY HERE! The whole place needs to be renovated in a big way; the outside of the building is scary looking, the surrounding neighborhood is sketchy, the door to the outside of the building didn't latch correctly and the carpet was nasty. I arrived late at night. While I was standing in the lobby checking in, the security guard had to ask a homeless person to leave the front area. Thankfully, the security guard was super nice and walked me to my room. I paid $150 for the room .. they should have paid me to stay there. Not only did I not feel safe, the place was gross. Highly NOT recommended!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Kristin P, I apologize that you did not enjoy your stay at my property. We are currently undergoing renovations, so I hope you give us another chance to impress you in 2017. Thank you

"The best employee from Best Western"

5
09/02/2016

I love this place when I go to visit my children going to UOP. Ask for Catherine at the front desk and you will get a wonderful and friendly staff to help to throughout your stay. This is a very close and safe location while visiting Stockton. The parking is often numerous during the day but very pack in the evening so plan to be back soon from your trip. This location is next to the mall with plenty of shops and places to eat.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Hoang N, Congratulations on your children attending UOP! Thank you so much for your review. Catherine will be thrilled to hear that you enjoyed your stay. We're glad to hear you found the nearby mall with all its great shops. We'll see you on your next trip! Warm regards.

"BW Stockton"

4
09/02/2016

Wonderful breakfast, exceeding expectations. Room was very comfortable. Close to malls and restaurants. If walking, though, recommend staying in well lit areas as a lot of homeless people in the area. Ask for room away from exit doors

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello 103cathys, Thank you for your kind review. Our breakfast team will be happy to hear that you enjoyed your breakfast. Wishing you best.

"Great Service "

5
08/02/2016

We stayed here 1 night prior to my grandsons dental surgery.Entire property very clean comfortable room and excellent breakfast.The entire staff is very friendly and professional we felt very welcome.Would definitely stay again.Also very safe and secure

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good afternoon dqueenjan, Thank you for your wonderful review! We are pleased that you enjoyed your stay and look forward to seeing you again in the future! Warm regards.

"Great hotel for group"

4
08/02/2016

I brought a group of students to this hotel for a trip to stockton. During the stay we felt very safe and the rooms were nice. The free morning breakfast was very good. We will be returning to this hotel on our next trip.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Brianna, Thanks so much for the review. The team is so happy to hear that your students enjoyed your stay. Hope to see you back with us on your next trip. Please make sure you contact our Sales department before booking so we can give you a group rate. All the best.

"Really Good"

4
21/01/2016

The hotel itself is very clean and the staff are friendly. The room is comfortable and will do for a travelers needs. The hotel isn't to far from some restaurants and shops. The area around the hotel is a little run down, but not terrible. I was impressed by how big the lobby and bar area at the front of the hotel is. If you stay here, try to get a room that is located facing the pool.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Gordon G, I greatly appreciate your wonderful comments about my property and staff. We look forward to seeing you on your next business trip. Thank you, Shelby Bulen

"Passing through Stockton, CA"

5
18/01/2016

1st time staying at a Best Western Plus and I am impressed. Traveling with 2 children under the age of 4 we arrived a little after 8 pm, our room was located right close to parking. Service very friendly and breakfast was wonderful, not just your boring continental breakfast! Thank you Sara for our assistance with everything! We will be back! :)

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning A8493OYangelaa, Thank you for choosing to stay at the Best Western Plus Heritage Inn. We greatly appreciate your comment and are happy to hear you had an amazing stay. I will inform Sara that you appreciated her assistance during breakfast. Thank you, Shelby Bulen

"Love this place more everytime"

5
17/01/2016

The staff at the hotel is amazing. They all get to know their gsts and can meet and exceed expectations. Efficient and accurate as well. We stayed here because our house was being painted on the inside. This was a perfect getaway! Anytime I have family in town, we only use this Best Western. If your not sure about booking this hotel, I am here to tell you that Its one of the best in Stockton! The breakfast alone is worth the stay!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello J3RK247, Thank you for the amazing comment! We greatly appreciate how much you enjoyed our hotel. Our Team strives to provide the best customer service to our guests. I am glad you were able to enjoy our hotel complimentary breakfast. Thank you, Shelby Bulen

"Very scary area."

2
17/01/2016

All types of weird looking people roaming. Felt bit uncomfortable. I was regretting why did I booked to 4 nights. I can not even think of venturing out in the day time with all sorts of things happening in the area. But to my surprise blessing in disguise, my 4 night prepaid non-refundable priceline reservation was cancelled after 2 nights buy hotel staff accidentally. That was the only positive though.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Harendra R, I apologize for your stay not meeting your expectations due to the location of the hotel. I can assure you that our nightly security and camera system will keep you safe at night. As for venturing out in the daytime, we are two blocks away from shopping malls, which are a great way to spend the day browsing around and eating at delicious restaurants. Next time you are in town, please visit the front desk and they can inform you about great locations to visit in Stockton. Thank you, Shelby Bulen

"It's clean"

5
17/01/2016

I have to go to Stockton several times a year on business. I stay here because it is clean and relatively quiet. I get a good nights sleep. The breakfast is pretty decent for hotel food. I will be going back in about 2 weeks. I also feel it is a safe area.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Mark S, Thank you for continuing to stay at the Best Western Plus Heritage Inn. We greatly appreciate your business and look forward to seeing you when you are in town. Lucky for us you are visiting us again real soon :) Thanks again Mark, Shelby Bulen

"Decent for the price"

3
15/01/2016

This hotel has a lot of potential. Common areas are huge but with the exception of breakfast time they go unused. Stayed 3 nights and had constant issues with wifi. I think they limit the number of connections and if you dont log early your screwed. Rooms are newish with nice tv's. Breakfast was above average for most best westerns. Staff was very friendly and accommodating.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Skirob00, I apologize that our wifi did not meet your standards during your stay. We are upgrading the product, so hopefully on your next stay you are able to enjoy our free wifi. I will inform my team that you appreciated their friendliness. Thank you, Shelby Bulen

"Pleasant Stay"

4
11/01/2016

The stay was quick but pleasant. The staff was very helpful and friendly. Room was quiet and comfortable. Breakfast was convenient and good. The value for our money was really good. The only downside is the location.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Julie B, I am thrilled to hear you enjoyed your stay at my hotel. I do apologize on the location, but I am glad you were able to sleep well and enjoyed a hot breakfast in the morning. Thank you again, Shelby Bulen

"Worth the $ and Time"

5
08/01/2016

You get what you pay for as they say. If your looking for quality, professionalism, courtesy, comfort and an excellent restaurant style breakfast..this is the place to stay. Satisfaction is guaranteed here at this spot!!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Kimberly T, I am ecstatic to hear you loved your stay!! I greatly appreciate your comment and review. Thank you and we hope to see you again soon. -Shelby Bulen

"Wonderful Place for Stay in Stockton"

4
30/12/2015

This Best Western is a wonderful place to spend a week in Stockton. We mostly slept, had breakfast, and used the Exercise room. We were visiting with family and spent our time at that. Most things in the hotel were clean, reasonably up to date, and pleasant. The hallways weren't quite up to standard, but not bad. Just not a place you would want to spend time.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Marty S, Thank you for responding to our Trip Advisor page. We greatly appreciate your comment and happy your enjoyed yourself while staying in Stockton. Thank you again, Shelby Bulen

"Great hotel for the price"

5
26/12/2015

This was a very nice hotel for the price range. The reception and service was great while the check out process was made even easier. The breakfast spread was amazing with fruit, waffles, sausage, eggs and more. All fresh and tasty.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello David B, Thank you for choosing to stay at the Best Western Plus Heritage Inn during your Holiday Season. I appreciate your comment and I look forward to informing my Kitchen Team that you enjoyed the food. Thank you again, Shelby Bulen

"The best hotel for any stay"

5
14/12/2015

We stayed in the whirlpool suite and I have to say that it was AMAZING! I truely recommend this room for any visit! The room has a livingroom with a pullout couch. A bedroom, 2 T.V.'s and the whirlpool tub will please anyone from a 3 yr old to a Sr. This was my best stay yet!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning J3RK247, I am pleased to hear you enjoyed yourself in one of our Suite King rooms. I can see how a 3 year old would love the whirlpool tub. Thank you for commenting on our site. We look forward to seeing you again J3RK247. Shelby Bulen

"Best Breakfast in a 2 week vacation"

4
13/12/2015

The room was good, clean and spacious. It was hard to get to from the car with luggage and the elevator door stuck a few times. There are more that a dozen good restarurant within 2 miles of the hotel in the same direction. There is some shopping as well within 2 miles though nothing touristy, just chain stores. The front desk clerk when we checked in was extremely excellent and helpful. He chatted in a friendly way and asked questions about where we were from and didn't make arrogant assumptions about Canada like many others did during our 2 week trip. He also called 3 restaurants for me to see if they were open. We were there during the American Thanksgiving. None were open, but he did try. The next morning, we expereince the best breakfast available during our stay. There was cereal, oatmeal, toast, waffles, fruit, sausage, ham, egg, yogurt wuth toppings and tons of choices to drink. There is also tons of seating so you aren't crowded at the counter or at the table. If we had known, we would have stayed here a second night. We chose to stay the next night in downtown San Francisco. But because of the great service and breakfast it would have been worth the 45 drive back to Stockton. Will definitely revist this hotel if we go to California again.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Bill B, Thank you for responding to our trip advisor and writing such positive comments about my hotel. I will inform my front desk team that you appreciate their assistance in booking a restaurant. Thank you, Shelby Bulen

"1 Night Stay"

3
10/12/2015

The hotel front desk staff was friendly (Jesus). The entrance and exterior were very nice but the property could use some updating. The rugs looked very old and the furniture was stained. The room was clean and the bed was comfy. The breakfast was good and the parking lot felt safe. A 24 hour grocery store is in the same parking and a Mexican restaurant (on the side with the pool). The mall is walking distance.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Coco M, Thank you for responding to our Trip Advisor! I see you enjoyed your stay and breakfast!! I do apologize for the furniture being a little worn, we are entering a renovation at the start of next year. Please come back and give us another try. Thank you. Shelby Bulen

"Great Stay"

4
09/12/2015

Room was very clean. Very comfortable bed with pillows. Very helpful and friendliness at the front desk the check in and check out employees. The free buffet breakfast was really good. This wasn't my first stay and would stay again. Its also really close to restaurants.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Victor L, Thank you so much for your positive review about my hotel. We greatly appreciate it, and we are thrilled you enjoyed your stay yet again. See you on your next trip to Stockton. Shelby Bulen

"Lovely hotel"

5
02/12/2015

Very nice place, nice lobby, very nice staff where ever we went or whatever we needed. They were all more than helpful. THe room was very comfortable, also the bed. Good internet service and TV reception. The hot breakfast was nice. They had a nice little bar with reasonable prices and a very helpful gentleman there who helped us with a place to go for dinner. The hotel location is not really in the best part of town, but it has fences and security men, and staff were very open to us about that and where to go for shopping (it is very near a great shopping mall!) and to eat.It really didn't matter where it was located!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Diane K, Thank you so very much for your positive comments. It is safe to say you enjoyed yourself and the amenities near the hotel. I hope you come back to visit us real soon. Thank you again! Shelby Bulen

"Great Place to Stay"

4
01/12/2015

Stayed at this property overnight as it's conveniently close to I5. Friendly staff extremely clean and comfortable rooms and a wide variety of restaurants nearby. Great breakfast too! Will definitely stay in the future while traveling on I5

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Oscar P, The team is thrilled you enjoyed your stay with us. We know you have any hotels to choose from in Stockton, so we all thank you for staying with the Best Western Plus Heritage Inn Oscar!! We hope to see you again on your next trip! Shelby Bulen

"Very Nice"

5
29/11/2015

Location was perfect for our stay. Staff was very helpful and friendly. Breakfast was very good with a wide variety to choose from. It's dog friendly, too! Room was very clean and quiet. We will definitely stay here again when in Stockton.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello I8779RFjamesl, Thank you James for your kind words about my hotel. I am happy to hear you had a great stay. Thank you again for staying with us and we hope to see you again real soon. Shelby Bulen

"nice"

5
25/11/2015

loved it needed to stay overnight for a dental procedure my children and dog were all welcomed and comfortable. we would stay again if needed. we were so hungry in the morning and didnt need to go out to eat the food was good and we were able to heat it up in the microwave provided in the room, my son now wants a fridge and mirowave in his room, lol

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Latrina J, I am glad to hear your stay was exceptional. Good luck convincing your son that microwaves and refrigerators typically are not found in a room at home, although they are convenient in a hotel. LOL :) Thank you Latrina for your comment and I am happy your family (including your dog) enjoyed your stay. Shelby Bulen

"Lovely Hotel"

4
24/11/2015

This is an older property with all the pros & cons of such. The grounds are sprawling and pleasant, filled with lovely vegetation. The outdoor pool & spa look inviting. The rooms are large, impeccably clean, nicely appointed & quiet. The bed may be a little hard for some but I still got a good nights sleep. The bathroom was roomy, shower hot and forceful. The staff were pleasant & helpful. Hotel is just a few blocks from the major shopping area and restaurants (but not walk-able.) Nearby grocery store is walk-able. Breakfast was typical buffet with plentiful of fresh bagels, waffles, etc. Your GPS may send you in circles to get to entrance but there is actually a cross street with a traffic light that allows entrance to the hotel facility from either direction.

"Great Property!"

5
24/11/2015

This is a great property for overnight stays in or near Stockton, CA. It is conveniently located and has good access to major roadways. This year I have made 3 trips to Stockton staying an average of 3 days each time. The property is well managed as has been demonstrated in a different manner on every trip. I really was impressed with their security. One call to the front desk got the support needed ASAP and after, good communication letting us know the issue was resolved.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Donald O, Thank you for returning to our property so many times Donald! We appreciate your comments and I will inform my front desk team and security that you enjoyed their services. Thank you again Donald and see you soon. Shelby Bulen

"Will stay again"

4
23/11/2015

We were unfamiliar with area, and chose this hotel based on reviews. Hotel was clean, comfortable, and staff were very friendly and helpful. Room was spacious, bed was comfortable, and quiet. Free breakfast was very good. I expected coffee and pastries, and instead received a buffet of full breakfast items. We will definitely stay here again if in the area.

"Front desk and breakfast"

4
20/11/2015

I was very pleased with front desk agent Angelina she was very welcoming and met all my needs and she had answers for all my questions which is key I also enjoyed the breakfast it was nice hot and delicious the Chef Rosie made sure she made her rounds in the dining area asking how guest breakfast was along with her server Sara she was very kind and pleasant the wifi was so great and the room smelt like someone smoked in the room and it was non smoking

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Day Hernandez2681, Thank you for your sweet words regarding my staff. We pride ourselves on customer service. I am thrilled to hear your stay was enjoyable. I will inform Angelina, Sara, and Rosie that you appreciated their service. Thank you again Hernandez2681. Shelby Bulen

"Do not stay"

1
18/11/2015

horrible staff , so rude its unbelievable, never have i been so disrespected. i will never stay hereagain. worse hotel i stayed at in my life. warning to all if you happen to stay here. its a nightmare

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Michelle E, I am mortified by your comments and apologize for any inconvenience my hotel caused you. If you have the time, can you please email me directly at [email protected] I would like to know more specifics about your stay at my hotel. Thank you Michelle. Shelby Bulen

"Best Western plus heritage Inn"

4
16/11/2015

Check in was very easy, already had made reservations in advance, stayed for two nights for grandsons wedding, the hotel is very secure needing room key for entry to every exterior entrance to hotel, assume may be a city thing, the hallways are a little dreary, need carpet and new paint scheme, my opinion, rooms were very clean and nice, bed was comfortable, breakfast was very good, I will stay again on next visit

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Gregory B, Congratulations on your Grandson's wedding!! Thank you for choosing to stay at my hotel, I know there are many options in Stockton. I am happy to hear you enjoyed your stay. Thank you again for your comments. Shelby Bulen

"Room carpet needed deep cleaning, heavy chemical smell in hallway makes me ask myself, "What are you trying hide ?""

2
15/11/2015

Breakfast was great. Check-in staff very helpful. Room carpet needed deep cleaning. Heavy febreeze type chemical smell in building hallway that never left entire time I was there. I was expecting more for a 3 star hotel.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Mark B, I deeply apologize your stay did not meet your expectations. Each room does get deep cleaned and shampooed every quarter. I will personally be inspecting the room you stayed in. Thank you for your feedback. Shelby Bulen

"Great Value for University of Pacific"

5
15/11/2015

I took my daughter to visit the University of the Pacific. The hotel is close to the University, and offers a significant discount for people visiting the school. The hotel is a great value for the money. The rooms are clean and actually very nice. We asked for a quiet room and the hotel honored the request. The breakfast is a nice add on. The neighborhood is a bit dicey, but the hotel has excellent security.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Katherine K, Congratulations on your daughter attending UOP. Thank you for your wonderful and kind feedback. I am happy to hear your stay was enjoyable. We hope to see you again the next time you come to visit. Thank you. Shelby Bulen

"Not too bad"

3
10/11/2015

I used priceline and did name your own price and got the room for $79 +taxes. It says its a 3 star hotel I would have to say the rooms and hotel more of a 2-2 1/2 star. Could use a renovation in near future. Staff was great breakfast was better than any other normal hotels hot breakfast. Rooms were cleaned well but carpets need a little TLC. Loud music coming from maybe the banquet room past 12pm was a bother. Beds were not too bad but the pillows were not so nice. If I had to stay in Stockton again I would stay again only if prices were good otherwise I would consider the Hilton.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Softball83, Thank you for your feedback. I apologize for the disturbing event music you encountered during your stay; the music should not of echoed to the rooms. We are undergoing a renovation next year, which we are extremely excited for. Hopefully you will come back to see our updates. Thank you again. Shelby Bulen

"Ok"

3
10/11/2015

Not bad for the price we paid. I'm really picky on where we stay could have been more updated and beds were not too bad but pillows weren't great. Everything was clean except carpets need some care. Only stayed 1 night. They did have a big party going on and loud music was being played from their bar/reception area that stayed on past 11:30pm ended up having to turn on the fan in the room to cover up some of it.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Softball530, Thank you for choosing to spend a night with us. I apologize for the event music echoing to your room. The noise should have been contained. We do shampoo our carpets quarterly, but I will personally inspect the room you stood in check the condition. Thank you again Softball530 for your feedback. Shelby

"convenient location"

4
09/11/2015

delighted to be treated by staff in costume for Halloween. Spirited indeed. Staff approachable and responded to concern such as repairing a drain in the room above me after 9:00 pm. Easy place for me to stay as I visited people and places in the area.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Janet G, Thank you for your comments about your stay. I am thrilled to know you enjoyed yourself and my spirited Team Members during Halloween. Shelby Bulen

"Fast, Efficient, and Friendly"

4
05/11/2015

Arrived after a long drive and was immediately greeted by a fast-talking (in the good sense) reception clerk who clearly explained the room location, breakfast, lounge (and free glass of wine), fitness room and all the necessary details. In and out of the reception area in under 3 minutes! After going to the clean and nicely appointed room, I went back to the reception desk to ask about a place to eat. Whalla... out comes the list with addresses, hours of operation, food type, and when requested a couple of recommendations. A tour group of 50 had arrived and was consuming breakfast by the time that I got to the buffet the next morning. Hotel staff kept all of the items full and were cleaning up the counter of spills that are always caused by having a self-serve buffet. Staff was smiling and welcoming to all; asking if anything else was needed. Friendly place!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Mr. Richard V, I am happy to hear you enjoyed yourself at the BEST WESTERN PLUS Heritage Inn. Thank you for all your kind words. My Team will be pleased you had a wonderful stay. We hope you return to us soon. Thank you again! Shelby Bulen

"A fine place to stay"

5
28/10/2015

Old property, well maintained, incredibly kind kitchen staff and front desk, housekeeping either stupid or defiant. I asked everyday to leave my bed alone and everyday they make it in that sadistic tucked in fashion. I am handicapped and I have asked six times and counting to leave my bed alone. However, the kitchen staff has prepared my plate for me every morning for breakfast because I am handicapped, incredibly kind.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Paul S, Thank you for wonderful and kind feedback regarding my Front Desk and Kitchen staff and I will be sure to inform them of your comments. As for the housekeeping, I deeply apologize my suite attendant continued to make your bed after you repeatedly asked them not too. I will absolutely be following up with my housekeeping team. Thank you again for your feedback and we hopefully will see you again soon. Shelby Bulen

"Clean, comfortable with excellent customer service"

5
26/10/2015

Seriously, even the night-time security guard seemed attuned to helping guests have a pleasant experience. The rooms were nice and clean, we all slept well and the breakfast was perfect with plenty of hearty and/or healthy options.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Maria D, Thank you for your kind words regarding my hotel. I am extremely pleased you enjoyed yourself. We hope to see you again soon. Thank you again. Shelby Bulen

"Adequate for the night!"

3
26/10/2015

I couldn't close the drapes, so had to sit in the dark to watch TV. Also, the fan blew too cold, so it was either full blast or off. The room was very clean and I had a very good night's sleep as the bed was very comfortable.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Patfisher, I apologize that your stay at my hotel did not meet your expectations. Thank you for your feedback. I will be researching why your drapes did not shut and why the air conditioner only blew on high. Thank you again for your comments, and I hope if you are in Stockton again you will give us another try. Thank you. Shelby Bulen

"stockton"

5
21/10/2015

this hotel is centrally located very close to the 5 freewway and not far from the 99 CA Hiway and the 4 CA close to Yosemite and Sacramento. there's a lot of high way widening already an continued expansion.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon Pierre G, Thank you for your comment. You are correct, we are centrally located to just about everything within Stockton. We are miles away from Highway 99 and 5. Thank you again for choosing to stay with us and we hope to see you soon. Shelby Bulen

"Boring but decent stay"

3
18/10/2015

On our way south we've stayed here. The hotel is located at a depressing area of Stockton next to a supermarket (which has some nice stuff). The hotel bar closes at 9.00pm, the breakfast is horrid, but typical American. However, the room was clean and the bed was comfortable. We've paid $90,- which seemed about right. A hotel which you can take for a night of sleep on the way thru, but definitely not more than that.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Knevel, Thank you for your response on our Trip Advisor page. I would like to get a little more information from you if possible? Can you expand on what exactly had my hotel's breakfast horrid? We strive to have a variety of hot and cold food each morning. Thank you again for your feedback and have a wonderful day. Shelby Bulen

"Restful night!"

5
17/10/2015

My adult son and I stayed after completing a long cross country trip. We were looking for accommodations that would allow us to get some well-needed rest. Based on the ratings in Trip Advisor, we chose the Best Western Plus and we were not disappointed. Check-in and check-out were a snap. Our room was clean and comfortable and extremely quiet. I was a bit concerned that the women's water polo teams staying in our building would be noisy, but we never heard them. The fixtures worked well, the beds were comfortable and the shower had plenty of water pressure. The breakfast buffet was the best of our entire trip and filled us up for our day's activities. I would stay here again.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Afternoon George S, Thank you for your amazing review! I am thrilled you enjoyed your stay with us after your long cross country trip. We hope to see you again soon. Thank you again. Shelby Bulen

"Not a pleasant stay"

2
14/10/2015

They advertise free parking, but the spaces are all full due to the partying that goes on in the rooms. It is noisy because of the partying that goes on. The room keys don't work because the front desk help has not been properly trained. One side of the hotel seems to be much nicer than the other side. There are decent restaurants close by.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning BelovedofHim, It appears your stay did not meet your expectations, and for that I apologize. We do offer complimentary parking and a full hot breakfast buffet. You mentioned there was noise in the building? We have a strict no party and occupant per room policy, so I am concerned you heared an abundance of noise near your room. My front desk staff is incredibly friendly and have been properly trained in regards to making a guest new room keys, so I am alarmed as to what training needs to take place at my hotel? We are only two blocks away from two huge shopping malls and restaurants; were you able to enjoy a nice restaurant nearby while you were staying with us? I would like to get a little more information from you if you have the time. Please contact me at [email protected]

"Very comfortable"

5
13/10/2015

Found the accomodations very clean and comfortable. The staff was great. I would recommend this hotel to anyone. We traveled with our dog which was very easy. I was leary of taking him but he fit right in and was well recieved

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Gary P, Thank you for your superb review on our page, we greatly appreciate it. I am thrilled to hear you and your dog enjoyed your stay with us! I will inform you staff that you valued their hospitality. Thank you for choosing to stay with us and for the wonderful recommendation. Hope to see you again soon.

"Quick trip."

4
12/10/2015

We stayed here on October 10th and checked out the 11th. For the price we paid it was very nice. Very clean and all the employees were courteous and helpful. The elevator in building B however had some issues so we choose to use the stairs. The only hiccup we had was having to wait for more than an hour for an extra blanket. Not sure if I'll travel back to Stockton in the future but if I do I may stay here again. Be warned that there are a lot of homeless around the parking lot.

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Good Morning Adriana M, I am glad you enjoyed your stay with us. I was aware of the malfunction with one of our elevators while you were staying with us, I apologize for any inconvenience that might have caused you; the elevator is currently properly running. Any request by a guest should be met within 20 minutes, so I apologize a blanket delivery took over an hour. We hope to see you again soon Adriana. Thank you

"Excellent stay"

5
12/10/2015

I had a room with a balcony, really nice, clean with all the amenities. Comfortable bed. The breakfast was great. I went for a run in the neighborhood and found a great park. But the real reason I am writing a review is because the staff was excellent. Great attitude and smile and very helpful!

ShelbyBulen, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Johanne R, Thank you so much for writing this wonderful review about my hotel and staff. My team will be excited to know you enjoyed your stay. Thank you again and we hope you return soon so we can continue to provide you with excellent customer service.

"Going downhill"

2
06/10/2015

This hotel is definitely showing wear. I was very disappointed that the coverlet on my bed was filthy. The halls and building lobbies aren't very clean. The quality of the hot breakfast has deteriorated. The hotel was very full, and it was hard to even find a table in the breakfast lounge.

ReyGarcia, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Netha, I apologize on behalf of my entire team for the unsatisfactory stay you encountered at my hotel. I appreciate your feedback, however, I am also concerned about the cleanliness of the coverlet, how breakfast is deteriorating, and what exactly you observed in the hallways and lobby. Netha, if you have a moment I would greatly appreciate if you can email me directly so we can discuss this further? My personal email is [email protected] Thank you again for your feedback and my deepest apologies about your most current stay with us. Warm Regards, Shelby Bulen General Manager

"Home away from homw"

4
06/10/2015

With a 5 month project in Stockton, I needed a comfortable place to spend my work weeks. The Stockton BW was just the place, it was comfy, friendly, and clean. The breakfast was good and I enjoyed the large pool are. the staff was friendly and I would definitely stay there again.

ReyGarcia, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Jeff, Thank you for choosing to stay at the BEST WESTERN PLUS Heritage Inn again. We know you have a myriad of hotel to choose from, and we are extremely lucky to continue to have you as our valued guest. I will inform my staff of your positive comments. Thank you again Jeff and we will hopefully see you again soon. Warm Regards, Shelby Bulen General Manager

"Excellent Customer Service"

5
05/10/2015

We enjoyed thoroughly our stay at the Best Western Plus in Stockton. The staff was helpful and friendly. The location was ideal next to shopping and San Joaquin Delta where we hosting and educational program.

ReyGarcia, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Paula, Thank you for choosing to stay at the BEST WESTERN PLUS Heritage Inn. I will inform my staff of your positive comments. I am happy to hear you enjoyed your stay with us. Thank you again Paula and we hopefully we can see you again in the near future. Warm Regards, Shelby Bulen General Manager

"Big and Quiet"

4
04/10/2015

For a large Best Western with a "Center" , the Heritage is amazingly quiet; it is off the highway. The staff is attentive and the location very secure. The breakfast is served for extended hours and and the selection is varied and delicious. Reservations, registration, and check out are quick.

ReyGarcia, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review
Hello Rosalie M, Thank you for your recent stay with us, we are happy to hear that you had a great time while being here with us. We hope to see you in a near future.

"beware of cockroaches"

1
03/10/2015

Staff is great, but found four live cockroaches running around. I would not want to visit or stay at this hotel again. For any future potential guests, I recommend you pay a bit more to stay at the Holiday Express or something. I have never seen any hotel like this before.

ReyGarcia, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Lunhchiang L, We appreciate you staying with us, I am sorry to hear that your recent stay was anything but pleasant. We take pride in the cleanliness of our rooms and we will look into this roach problem. I would like for you to gives us another try in your future visit here in Stockton, please feel free to contact me directly and I will take care of your reservations.