Best Western Plus St. John's Airport Hotel and Suites

Our last night in Newfoundland was spent at the Best Western. We dropped off our rental car and caught the shuttle to the hotel. Beautifully decorated lobby and friendly check in staff. Our room and bathroom were quite large, bed was comfy and hotel was very quiet. Due to an early flight we didn't get to try out the restaurant. Took the shuttle back to the airport and would definitely stay at the Best Western again.

Stayed one night, the evening before early flight out. 5 minute drive to the car rental parking, located right on the edge of the airport. Clean room, friendly staff. Restaurant off the lobby area. AC unit was a bit odd, lower the temperature but the number on the display never changed and didn't turn off by itself. Large bathroom.

William and Charmaine made friends with everyone in our group but William was outstanding helpful as far as manning the toaster to help move everyone along and get through breakfast in a timely fashion. Everyone was super friendly helpful .

Everything was perfect from beginning to end of our stay. The complimentary breakfast was amazing and varied each day so we never got bored.

Minutes from the airport, super easy to find and check in after a late arrival. Unless you want to eat at Amelia's in house there wasn't tons nearby, but you don't book a hotel airport for that. A good Best Western, nothing bad but there are other places to stay for a foodie or entertainment type stay. We did a late night snack at Amelia's on our second night. There was a story that the printer didn't work in the kitchen as it took over an hour for nachos, but we watched others get apps and mains and drinks which they ordered after we did. I suspect a forgotten order.

A modern, comfortable, well-maintained hotel close to the airport, although there was no aircraft noise. My room was clean, large and well-equipped. The hotel has a restaurant with a good choice of evening meals, plus a bar. There was also a food coutner that served breakast goodies at a charge if you don't feel like making the one minute drive to Tim Hortons The free shuttle service appeared at the terminal (at Departure Door 2) a few minutes after I phoned the hotel, even though it was past midnight. It was also avaiable on demand from the hotel back to the airport later the same day. There were plenty of free parking spaces - but remember to register your registration plate at reception. Overall, a very good place to stay.

I typically don't take the time to leave reviews unless something went exceptionally well or exceptionally bad and unfortunately this trip was EXCEPTIONALLY BAD. I chose to book a king kitchen suite as this was a multi-day stay. Check-in was quick and easy, the staff at this location are always friendly and helpful. Upon arrival to my room I was perplexed to find that it looked as if the bed had slept in as the pillows and bedding were in disarray. The room had obviously not been cleaned very well as there were bits of trash on the floor (food debris, toenail clippings, etc). I did not make a fuss of this and after a long travel day I just wanted a hot shower. I found the shower to have soap scum, several body hairs and live insects which I had to rinse down the drain (there were more live insects in the shower the next day). After my disappointing shower I door-dashed some food since it was pretty late. Part of the reason for booking a kitchen suite was to have access to dishware and utensils. I grabbed a plate to eat my dinner and found food particles stuck to the plate, I then found that this was the case will all of the plates in the cupboard. I also found every drinking glass to be disgustingly filthy, several of them still had what looked like milk rings in them. Sleep was very difficult to achieve in this room due to the amount of outside noise. There were guests hanging out in the hallways holding loud conversations, unattended children that were actually having a foot race in the hallway until 11:30 PM when I had to yell at them to stop because the front desk attendant did not address the issue, I heard other guests having to yell at these kids as well. To the credit of the helpful night-time front desk attendant, he did attempt to stop the other guests from causing disturbances but the night shift at this location is very understaffed. I've stayed at this location many times and never been completely satisfied with my stay but this stay was absolutely terrible.

My flight got in at 9 am. The staff worked hard to get me in a room. Early check in at 10:30 . I was very thankful. They were very kind. Room was clean. Bed was so comfortable. Hotel is showing age but it's clean. Bathtubs are so so tiny. Need to be changed out & updated. Restaurant served great good. Great place to stay .

Staffs are so helpful,,servers lorine,charimne, shaguni and Kim did a great job, chef Mohammed and marina prepared declious food for us..front desk agent taniya and patrick was so helpful..

Primarily catering to travelers flying to or from St. John's, this hotel exceeded our expectations for comfort and service. The receptionist kindly allowed us to check in early, as soon as a room was available, and the lobby made a comfortable place to wait meanwhile. The food in the restaurant was good if a tad pricey. The free shuttle was a plus.

This Best Western is very close to the Airport and only about 10-15 minutes from downtown. Pro's: Nice big rooms and bathrooms/showers Stairway is large and roomy (Long wait for elevator) Con's: Air conditioning is borderline non-functional making for very warm rooms Restaurant charges gratuity by default on the bill Housekeeping was hit or miss One elevator was out of service for most of my stay The primary reason I book a hotel room is for a good nights sleep. It is hard to sleep when the room is too warm. The thermostat is restricted so you can't pick a decently low temp for sleeping, but that is irrelevant because the A/C doesn't work effectively. Mine was running for three days straight without ever turning off and only hit the (restricted) target temp when cold wet weather came in. I asked maintenance to check on it and I was told that it was working correctly. I asked what happens in the summer when its actually quite warm outside and I was told that the rooms get pretty warm and that they are all the same. If it managed to cool down to 20'C, it was a miracle. Moving about the room would cause it to heat up again. I ate breakfast my first morning and was forced to pay a gratuity as it was automatically added to the bill. There were 6 of us for breakfast. No other restaurant in the region charged us this way. I never ate there again. My eggs were way overcooked as well so not a good first impression regardless. Housekeeping was good overall, but it was hard to get items replaced (like drink cups, make-up wipes, coffee creamer, etc). I left a tip and also left a note requesting these items, but it rarely resulted in any changes. The beds were comfortable, but silverfish were frequently seem running around in the bathroom. Staff was friendly, I would stay again, but not in the warm months of the year.

The property is a newer, nicely maintained property. Very welcoming upon entry immediate access to a nicely designed restaurant and cafe. Its not downtown but prices were very competitive and downtown is a quick 10 minute drive by car. Access to the 'outer highways' very quick and it is that much closer to all the sights that are not downtown. Its a two minute drive from the airport and a nice steakhouse around the corner. Staff were quick to attend to requests. The pool area has a great slide for kids (and adults too), a decent pool and a hot tub. The gym is limited in space and options but a workout is possible. Overall, we stayed for 8 days and didn't have any complaints.

Best hotel I have ever stayed in St. John's NL based on cleanliness, accommodating and very friendly and kind staff. We felt very welcome at this hotel.

This hotel is a 'do over' The staff are great, fast and efficient. The restaurant was good. Nice casual dinning, with good service.

I stayed at this hotel because of the proximity to the airport. It is very convenient and there is a free shuttle. Actually if one does not have lot of luggage it is within walking distance to the airport. The hotel is fairly new and is very clean and well maintained. All of the staff I interacted with were friendly ,helpful and accommodating. I did not have breakfast but the dinner I had was good. The lobby is nice and bright with comfortable chairs.

While the hotel & the room were very nice, the heat/cooling system was uncontrollable on the night we stayed. No AC would come on so the room was 26 C all night. No windows opened. No mention of problems was made on check in.

Great place, friendly, kind staff. Location was beside the airport, we had a car so it was convenient, if you don't have a car you should stay in the harbour area in St Johns The place was very clean, the bed was very comfortable. The bathroom was big and clean. The lobby was very inviting. We didn't eat at the hotel, but it looked like it would be wonderful

This Best Western tops all the Best Westerns Hotel we have stayed at! My wife and I decided to go to Nfld to celebrate our 50th Anniversary and to see all the sights of the island. On our arrival (midnight) we were met by two ladies who had us booked in; in record time, as a Best Western Card person we were offered waterchips prior to heading to our room. In the room we found a 50th Anniversary Card and two pieces of cheesecake wrapped in plastic! Nice touch for sure as I had done for the wife! The room was exceptional. Lots of room; table for laptop, wife etc. The staff we met were all terrific. Of note when we came back to the hotel after touring the island for our last night we once again booked in with the same results. This time when we opened our fridge much to our surprise was yet another card and two more pieces of cheesecake. If your going to stay over in St John's this is the hotel you want to stay at.

Beautiful hotel, great experience! Kids thoroughly enjoyed the slide and pool. Hot tub is really nice. The decor in the lobby and through out the hotel is absolutely gorgeous. Beds are comfy, rooms and bathroom was very clean, overall excellent !!

Gorgeous new hotel, fantastic pool, spa and waterslide, food ( delicious seafood chowder) was excellent and staff lived up to the reputation Newfoundlanders have of being the friendliest, most helpful and kind people in Canada (if not North America)! Top notch!

The hotel was beautiful. Rooms are lovely and clean. Staff was amazing. Food at the restaurant was great. They offer specials throughout the week. For anyone who has an early flight this hotel offers breakfast to go. It was lovely, had a juice, fruit, yogurt and a granola bar.

I don't usually write reviews but this hotel deserves hi reviews I have stayed in just about every hotel in St. John's and this hotel is by far the best in the city the service is beyond anything I've ever seen and they have everything to offer that you need in a hotel I have stayed there at least six or seven times now and they go beyond what they need to do for you

Great location right near airport with shuttle service.I would recommend this place to anybody who has to be at the airport.at an early hour.The staff are very friendly and professional, even though we didn't have time to enjoy the hot breakfast we were given a lunch to go.

I needed to stay here because of a cancelled flight from Air Canada. It is an airport hotel so not very near the hubbub of the city but it is a really lovely place to spend a night. It has really pleasant decor, comfortable beds and my room had a bit of a suite feel with a sofa to watch TV on. For a layover it was very comfortable. The restaurant is well designed and the food is good. It is not Fine Cuisine but good food with local twists.

Nice and clean close to Airport with good friendly service i would recommend anytime. Good confortable beds nice big clean rooms restaurant food was good if you got it in time before it got cold and the menu could be revised but the food was good.

Got stranded in St. Johns by the airline, was in a foul mood. But the staff here were warm caring and friendly. We were able to get a bite to eat at midnight. Rooms were clean comfortable. Love this hotel. Will definitely return.

Good location if you need to be near airport; hotel is beautiful; food not so good. Bus is not too far away but only comes about once an hour. Staff doesn't seem to know much about the bus. Not sure how much a taxi to town would cost. About $20 American?

This is an awesome Best Western Plus Hotel. It has all the amenities that other BW Plus hotels have, but has a huge, wonderfully decorated lobby with a restaurant/lounge right off the lobby. You still get free breakfast. Appears to be very new and was very clean. Friendly, helpful staff. Would stay here again.

Best Western's attempt to compete with Hyatt and Marriott is successful: clean, comfortable, anodyne. Plus: 24-hour shuttle to and from airport. Minus: A note from the housekeeper and an envelope for tips. (Raise the room price by five dollars and give it to the maid.)

We recently had occasion to stay at Best Western at the St. John's Airport. I had booked this hotel because we planned to stay one night, fly out to Saint Pierre & Miquelon for 3 days and then return to Best Western St. john's For an additional night. Of several hotels I had called, inquiring if they would be willing to store our bags for those 3 days we would be away, Best Western Airport Hotel was the only one out of several I had called that was willing to accommodate our request. In addition to the excellent service, I must say the staff were the most dedicated and friendly that we've ever encountered, going above and beyond expectations in order to make sure our stay was exceptional.

This was a great hotel, very friendly staff nice new hotel, highly recommended great facilities rooms are great, nice and clean very comfortable beds, The morning complimentary breakfast was good, the complimentary drinks of coffee and juices is nice as well, Thank you for the great experience.

We had an excellent one night, pre-flight stay at this beautiful new hotel. Everything was stylish and impeccably clean. Service was exceptionally friendly and genuine,and everyone from the front desk staff to the shuttle driver and breakfast attendant were all very helpful and seemed to be genuinely enjoying their jobs. Nice lounge and pool/hot tub areas. Spacious, comfortable and and nicely decorated rooms, there was a nice fireplace and sofa in our room as well as a very nice washroom with oversized rainfall shower. Complimentary hot breakfast or grab'n'go breakfast bags. Convenient and complimentary 2 minute shuttle ride to the airport. Happy to recommend this shiny new hotel whose owners have clearly put some thought into the "extra" touches that make a hotel stay stand out from the pack, and we will certainly be staying there again.

We were guests here for 7 consecutive nights. Absolutely the best! At the desk, William and Ashley were pleasant, eager to help, capable: made us feel welcome. Krista, Rim were great, too. Rita in room service was warm and helpful. Breakfast: WOW! Deborah kept the delicious food bins full and kept the place clean and inviting. Best 'included' hotel breakfast we have ever had. The hotel is less that a year old and is in excellent repair, but the cleaning staff go over and above to keep it clean and tidy in the rooms and in all the common areas. The air conditioning and heating in the room actually work as they should and allowed us to stay comfortable at all times. The location near the airport is handy but not at all noisy. The road system from the hotel made downtown and the county roads very accessible. When in St. John's, this is THE place to stay.

Great hotel near the airport. Located just off the main road so makes for getting anywhere in the city a breeze. There is a free The staff are very friendly and always welcoming and always saying hello when they see you. The breakfast was fine for what I needed. Some people complain about the set up of these breakfast stations. If you want a restaurant style breakfast you need to go to a restaurant. The hotel is next to the airport but because of the triple pane glass you do not hear the planes at all. Rooms are large with comfortable beds and nice size bathroom with sliding glass doors that keep the water in and not out onto the floors. There is also a restaurant that serves food in the afternoon and evening. So if you are staying here because you have an early flight in the morning, you can get a meal here. They should have menus in the room for the restaurant so you have an idea of what they offer but they did not. Hopefully they will add one soon. Overall a great place and will be staying here again.

What a great hotel! So much to say..... - great new hotel; walked into main lobby after a long road trip and were pleasantly surprised (beautiful chandelier and reception area, great lounge, and breakfast area, and front desk staff were extremely professional and friendly - William and Zaid were exceptional front desk staff (friendly and extremely helpful) - room was fantastic - very well kept with special touches everyday, linens were always clean; room was generous enough for a family of four - breakfast is good enough to start your day ; I am sure it was a hotel executive who took my knife with peanut butter all over it to the kitchen after the staff had closed the breakfast dining area at 10 am! That was great....breakfast staff were friendly and helpful. - Stephen was also fantastic with maintenance to our room; and he also stopped me in the hallway the next day to ask if everything was fine - the owner introduced herself to me and even chatted with my teenagers! - the hotel is right next to the airport but you wouldn't know it because there is no airport noise and close to a Tim Horton's and Orange Convenience Store. - Overall a great stay and highly recommended .....a Toronto Family!

If all they had was a hot tub and a waterslide my kids would still be the happiest campers around (3&5 yo). For me, the proximity to the airport and the overall quality of the place was exactly as it should be. 5 stars for an airport hotel. Pros - New hotel and everything even smells new - Pool, hot tub and 120 meter waterslide were the reason I picked the hotel (plus the great reviews) and none disappointed. My kids wanted a waterslide hotel or nothing for the rest of the trip! -1 minute drive (or less) once I picked up my rental car at the airport - There is an airport shuttle (though one could walk if needed) - Good breakfast selection (hot and cold) - although all at the expected standard (ie. powdered eggs, etc - but the waffle machines were great). - fitness area - Room was as expected - clean, all basic amenities, nice shower, TV channels good, large washroom, microwave, mini-fridge, tea available, etc. - Temperature controls worked -No problems with noise - Little area in the lobby to buy snacks (and small selection of frozen goods that could be eaten with in-room microwave) - Lobby eating area is nice (there is a patio too) and the kids loved the fake flames (water vapour over orange pot lights) -Check-in dude with the radio voice (William) was great Cons -A little bit of a hike to the room, but not a big deal -Food in the restaurant was a bit basic and service was a mite slow - apparently the hotel is generating a little local buzz and they have started getting walk-ins recently so will need to hire more staff (good for the economy I suppose) Would we go back - 100% yes if we back in the area. I might even base ourselves from there if we planned to spend a couple of days in the area as downtown St. John's is not exactly charming while Cape Spear, Signal HIll, etc, were amazing (we had blue skies and 20C so were spoiled) but most people drive to these places anyway.

We decided to rent a room for my sons birthday and invite a few friends to come join us for the celebrations. We went swimming and they very much enjoyed the water slide. We did pizza and cake in the room and they also hooked up all their video games and computers up and had quite a fun night. The free wifi was great!! Breakfast was wonderful the kids and I really enjoyed it and thought that the waffle station was so yummy and cool!!! The staff was so helpful several times during our stay.The hotel was extremely clean and modern, at the same time it embraced the Newfoundland essence I paintings and other cool ways like the iceberg beer bottle chandelier in the restaurant.My sons birthday was a success and the kids and their moms were very impressed!!! Most of all so was I :) I've stayed at most hotels in the city and this one by far is the best.

These ladies and wait staff (Chelsey and Sheryl) are phenominal. I came to Newfoundland knowing nothing and they sent me in the completely right direction. I am so grayefultfor meeting them. I am not sure my trip would have been the same Witnout their knowledge.

New property located very near airport. Not your average Best Western Plus, more like Premier property. VERY nice inside. Some rooms even have electric fireplaces! Lots of staff going around keeping things VERY clean. Had a chat with Front Desk Manager Mason and kudos to him on his staff doing super efficient and FRIENDLY check in check out. Pool and hot tub are great. Breakfast quite good. At most properties the food has dwindled if you arrive in the last half hour of service but not here. Still putting fresh hot bacon out at 15 minutes before close. Breakfast staff just super nice and complimentary of my chef-ing up the waffles! Also, nice to recognized and upgraded as a Diamond member.

This is a beautifully appointed hotel that has courteous staff, free breakfast AND dinners. I have nothing but good things to say about this property, save for one. I booked this hotel because it had a pool and with two kids, a pool is an important feature when staying in hotels. We stayed here for three nights and upon our arrival were told the pool was closed due to maintenance. It was obviously a huge disappointment, but we still had a great time in St John's. I think it would be nice if the hotel in the future provided updates such as this for potential customers and let the booking sites know as well, so that they can post it. For the record, we checked and no work was done on the pool area during our stay.

This is a hotel I would use if I was running a conference and I wanted everyone to fly in and meet near the airport. It felt new. It was slick. It had a fabulous pool and hottub. There was a very nice breakfast and the rooms were beautiful. The lobby is beautifully appointed and it has a little shop to buy food, snacks and ice cream. We had a wonderful stay here while we waited for our plane. People were very nice at the front desk and there was a walk in shower without a tub which I really enjoy. The shampoo products and soap they had were also above normal quality. Everything about this hotel said class but not the charm that I had been accustomed to in other hotels in Newfoundland. There was no noise from the airport or from neighboring rooms.

WOW ..... Super super professional, kind and thoughtful service from check-in, breakfast cooks and shuttle bus driver. The new deck is amazing. Best hot tub in town . Delicious breakfast. Beds , linens and whole room so clean.

This was a night away with my husband, something we don't do very often with two children. We booked a whirpool room and it was worth it. Were treated like royalty from check in to check out by all staff. Amazing rooms, amazing amenities. We enjoyed the onsite bar with food. The bar staff were super friendly and were aiming to please. Thanks for the great night away for relaxation.

Was travelling for work, needed a location that would have breakfast, fitness center, and a shuttle to the airport as well this was a new hotel so I was curious. Very pleased with the friendly staff, the cleanliness, the amenities and convenience of the hotel. Super comfortable and had no issues with anything.

We were flying home from Toronto, ON. Our air Canada flight had been delayed then cancelled due to mechanical problems. We weren't gonna have anywhere to stay until we spoke with air Canada then they booked us in this nice hotel. Really good service and nice workers. Has a workout room, pool,and hot tub, oh and a shuttle ride to the airport.

My wife, son (12) and I stayed three nights at the Best Western Plus St. John's Airport Hotel and Suites in August 2018. The hotel was very new and spotless. The beds were super comfortable and we all slept amazingly. It is now our hotel of choice for staying in St. John's

We stayed at this hotel while returning from vacation. The place is new and very welcoming. The staff were all very helpful and accommodating from checkin to turning on the water slide for us. Would recommend this hotel to anyone.

Love this hotel!! The rooms are neat and clean, the hotel itself is very elegant and spacious. The pool with slide and hot tub was ideal as I have a child. There is a great selection of breakfast items and having coffee available at all times is wonderful!! Its so nice to walk in and be able to get lemon/orange infused water at your fingertips. I have stayed now 3 nights in the past few months and will definitely be returning again!!!

Our stay was simply fantastic. The staff are amazing and the comfort and cleanliness of the hotel was more than I could have asked for. Breakfast was delicious and very filling! Loved the pool and water slide.

The overall stay at this hotel was fantastic. The very friendly and professional staff really made us feel welcome. Our room was very clean, spacious, and the beds were extremely comfortable. We are already booked to stay here on our next trip to the city!

Came for a short two night work trip and everything was great. Free breakfast was awesome, better than if you went down the street to a diner. Air port shuttle is almost like a personal valet service, they'll come to you. Restaurant and bar inside are good but not too cheap. Everyone greats you with a smile and are willing to help. Stay here, you'll be pleased.

We spent a night here recently and was very pleased to find a full service hotel, even if the restaurant has a limited menu. Nice to be able to after a day of travel, shopping or site seeing. The hotel is new and nicely decorated. My Grandson enjoyed the pool and water slide. The service was friendly and professional and this will be our hotel of choice on our next visit to St. John's.

People working at the front desk went above the call of duty to ensure we were satisfied. Amazing service. The bed is extremely comfortable. The room was really clean and housekeeping did a great job. My only complaint was the pub food we could order it was not a very good selection and was not very tasty. Free breakfast with a good selection makes up for that though. Will stay here again.

we had a very comfortable stay and enjoyed the pool and the water slide with our daughter , son-in-law and grand kids. The playpen for the baby was very helpful. We always find what we need with the Best Western.

Staff could not have been any kinder. I had been staying at another hotel in downtown, and they were having issues so I decided to look into other hotels. I found this hotel online, brand new place, close to highway, and staff was absolutely fabulous.

This hotel is absolutely amazing. I have never stayed in such a clean and beautiful hotel. The staff were incredible. Once they found out it was our honeymoon (prior to check-in) they surprised us with treats on our bed, a congratulatory card and a bottle of champagne delivered to our room. Our room was incredible and the bed is SO SO comfy. We had a guest stay over one night and we were even extremely impressed by the pull out couch. The free breakfast, free 24 hour coffee, the beautiful decor, exceptional staff, comfort and cleanliness truly put the hotel above all the rest. I have stayed at many hotels in the area and this far surpassed all others. Special shout out to staff member Krista whose thoughtfulness made our honeymoon so much better than we expected.

Our flight was late, our luggage was lost and it is was pouring rain. I called the Best Western and spoke with Matthew on the Front Desk. We didn't have a reservation and not only did he accommodate us but he upgraded us as well and gave us a late checkout so we can get some rest. Getting there at 4:30 am after travelling for almost 24 hours and getting this treatment was fabulous and so much appreciated. The place is amazing, the staff are superb and the location is ideal. Thank you for taking such good care of your guest and our vehicle while we were away!

This was one of the best hotel experiences I've ever had! Staff went above and beyond to welcome, orient and assist us. They took our bags to our room, showed us where the pool was and where breakfast was to be provided the next morning. The lobby is beautiful modern and the rooms are spacious and very comfortable.

After staying in a few boutique hotels downtown for other occasions, myself and my wife decided to spend our honeymoon at Best Western Plus St. John's. We were the first newlyweds to spend their honeymoon here ! And the hotel absolutely took care of us. The staff are amazing and go out of their way to make your stay memorable ! We stayed in the king room with spa bath and we were greeted with a lovely bottle of champagne thanks to the unbelievable staff. The hotel itself is chic and high end with a great complimentary breakfast included. We will absolutely be back for our anniversary! Hands down the most friendly and helpful hotel staff.

We stayed here 3 nights as a base to explore the St. John's area. It is only 10 mins from downtown so was easy. It is a new hotel, and the staff were all extremely friendly and helpful. The rooms are a decent size and the beds comfortable. The bathroom is lovely and the toiletries are wonderful - a facial bar of soap as well as regular soap is a great touch! The hotel breakfast is pretty decent too, with a waffle station that the kids loved! My only negative is the air con unit is extremely noisy when it kicks in. I would have thought with a new hotel they could have had a quieter system. Also a magnifed makeup mirror would be such a nice touch for makeup application ?? But I say this in most of my hotel reviews. We would definately stay here again.

Hotel is amazing. Breakfast was hot and plentiful. Staff were non-stop keeping food prepared and tending to everyone's needs. Rooms were big and comfy beds. Hotel is immaculate. Staff couldn't be nicer. Exercise facility and pool were awesome - 5??. All the Staff were so friendly ?? Thanks for a fabulous start to our vacation!!

Fantastic! The staff was friendly. The room was clean and quite with a beautiful view. The bathroom was clean and modern. No bath tub bit beautiful walk im shower. The hotel appeared new. The lounge was beautiful and looked romantic with a fireplace.in the center. We enjoyed a hot continental breakfast. The water slide and pool were Fantastic but were not monitored. This hotel is perfect for families, business or pleasure.

We stayed were at this hotel for one night. The staff was very friendly. We really enjoyed talking to the 2 girls at the front desk. Our room was lovely although the fan for the air conditioner was very loud. Breakfast was fantastic And the coffee was great. The hotel is new and very clean. But..... I left my iPhone cord by mistake and realized it later in the day that we checked out. I called and asked if it had been turned in. It was not in the lost and found. I asked if someone could go and check the room we were in to see if the cord was still there. I was told that was NOT possible for security reasons. I was told that I would receive a call back they evening and told whether or not housekeeping had seen it. I did not receive a call. I was told I would be called first thing in the morning. I did NOT receive a call. Nobody has called me back yet and it is almost 24 hours later. I do not understand why someone could not go up to the room that we were in and retrieve my cord for me. I do not understand why I was not called back. I think this is very poor PR. It leaves a bad taste in the mouth for this very lovely hotel.

Our flight was diverted to St Johns after some mechanical issues in the middle of the night. The staff there accommodated our entire load of passengers with a smile, checked us in quickly, and continued to go above and beyond in their service and communication with a group of anxious and stressed out passengers. Their attitude of service was an exceptional representation for their community.

Stayed here because my original flight was canceled and the new flight required a 6 hour layover in St. John's. Set up a wakeup call for 5am, but staff never called me. I called the front desk in the morning after missing my flight and was told that the call request had been properly logged the night before, and staff had no idea why no call was made. Spoke with the desk manager, Mason, and found him to be condescending and rude. He told me I should have set my own alarm (which I did) and his response was only shifting blame for the hotel not performing an important service that it offers. He tried to beligerently backtrack several times and implied that I was not telling the truth about not recieving a call. Eventually I sent him away as he was causing me distress. I feel it important to mention that I don't blame the hotel for my missed flight (as ultimately that is my responsibility) but they should be held responsible for members of their management team acting in an inappropriate way toward a guest. The rest of the hotel experience was satisfactory. My room was clean, the bar had good food and reasonablewait times. All staff I interacted with (excluding Mason the desk manager) were professional and kind during a stressful time. I will never stay here again as there are lots of other options in the St. Johns area.

Had a very nice stay at this Best Western. It is very well decorated, and has all the amenities. The breakfasts have hot food and continental. Lots of choices. Even has gluten free breads separately offered with its own toaster. Rooms have very comfortable beds, and vinyl hardwood flooring which is such a great thing and so much cleaner. Staff were great. We had the king suite and loved that option. We would recommend staying here.

very nice new hotel, bar and bar staff were great. free breakfast the next morning was very nice. the room was spacious and the bed very comfortable. short trip to the airport which is really convenient.

Our first time at this hotel, was recommended byo us by a friend who stayed in it a few weeks ago.. very modern stylesnd very clean so far, staff are very friendly! Hope they keep up the good work and standards

Stayed at this new hotel on two consecutive weekends for business. I love the proximity to the airport (with 24 hour shuttle service), overall modern chic appearance, great staff all around, on site restaurant, exercise and pool facilities with fitness centre and whirlpool tub, great rooms. My new go to place for business or leisure trips to St. John's.

Stayed here for 2 days in June. Absolutely a beautiful hotel - only been open a couple months. Front staff are very friendly and knowledgeable. Rooms are well laid out and appointed nicely - bathrooms are one of the nicest I've seen. The restaurant and lounge offer a great selection of local and international drinks and food that are awesome. They even have a guitar available for anyone wanting to belt out a tune. I didn't get a chance to try the pool area, however, I did have a look - very clean and laid out nicely with a water slide and hot tub. When i return, I will most definately be staying at the same place.

This brand new property is brimming with excited staff eager to help you get settled in for a lovely stay. From the cheery greeting, to the beautiful lobby, to the pleasant elevator music to the beautiful spacious king room with a lit fireplace, our stay was superb. There is a lovely bar/restaurant in the lobby we will have to try another time and the water slide looked like it would provide hours of entertainment for those with the energy to enjoy it! A short drive to the city center and less than 5 minutes shuttle to the airport. Triple pane glass windows reduce airport noise.

Beautiful new hotel has clean modern look. All the staff we met were warm and friendly. Plugs available for electric cars. I really appreciate the amenities; laundry rooms, hot tub, and breakfast. The pool even has a waterslide! I would most definitely stay here again!

Granted it is easy to give a big score to brand new hotel. But this one deserves it. Newly opened since April 2018, of course all is new and not worn out. But, the design and materials selected will ensure this hotel will remain looking new for a long time. I had a king size bedroom that had a living room sort of alcove. Large bathroom with nice accessories. I am not a fan of rainfall shower heads (not enough pressure) and prefer adjustable massage style shower heads. Staff was awesome and helpful. Big call out the Ashley for great smile and kind greeting at the end of the day Breakfast was the usual fare, but all fresh and in a very nice environment. There is very good looking bar in the lobby but I did not go in. Next to airport, so I had to drive a little ways morning and night, but well worth it. Definitely my new "home" when in St-John's.

After a long flight we arrived in St John's to a very warm welcome from Janet in Reception! After settling into a beautiful suite we headed down to the lounge / restaurant for a very tasty snack. The menu has a variety of choices and the food was very good!!! The hotel has a wonderful gym and beautiful leisure area with heated pool, hottub and waterslide. The staff are a true reflection of famed Newfoundland hospitality! Management has done an excellent job in securing and training the very best employees for their hotel! Although I cannot remember everyone's names I would like to thank Lori, Laura, Denailie (sp?), the 2 Managers and the van drivers whose names unfortunately I did not get for the hospitality shown us! To those whose names I did not get we thank you as well! Excellent hotel and services! Highly recommend!

When checking in I was charged the wrong rate. I accepted the charge as I did not have access to my booking at the time. When I went to my room and accessed my rate I did notice I was over charged $30. I notified the front desk and they indicated that they knew they charged me the wrong amount but wanted me to prove it. They then refunded the difference. During the night the night auditor fraudulently recharged the difference to my credit card hoping that I wouldn't notice. I spoke to the front desk in the morning who said “It wasn't me what do you want me to do?” I would steer away from these kind of business practices. Looks like many are as the hotel was nearly empty and I had to stay here as my normal hotel footsteps away was sold out.

Brand new hotel, clean, and comfortable. Beds are lovely, but the pillows are a dream! The biggest pillows I have ever slept on, felt like I was sleeping on a cloud. However, you would expect this from a new hotel! What makes this hotel even better than others is the wonderful staff! I have never met such kind, friendly, and accommodating people, from Emily and Tig at the front desk, Nichol in the restaurant, and Evan in maintenance. The breakfast lady whom I did not get her name is also wonderful, polite, professional, and efficient. Yes, it is a new hotel and they are still working out some kinks but we thoroughly enjoyed our visit to Newfoundland and these individuals will be in our memories forever! Thank you all!

Hotel was clean and bright and the staff were great. Rooms were new and comfortable. The hotel had a lounge onsite and the food was good and the servers were friendly. My check-out was at 430 am and they had breakfast to-go for me all ready at the desk. Great stay!

Stayed here one night. Booked through Expedia and got a good rate. Check in was quick. Janet was friendly and let us check in early. Room was clean, spacious and comfortable. Beds were very comfortable. My daughter enjoyed the pool/slide. Breakfast was plentiful and ladies working there were so friendly. Housekeeping staff were very friendly as well. Check out was quick and I'd like to bring mention to the gentleman at check out who served us May 27 am. A very friendly employee who was a pleasure to deal with. We will be back??

We were so pleased withg everything at this hotel! It has to be by far the best hotel in all of St. John's hands down! From the staff, the cleanliness, the offerings, to the food, it was absolutely wonderful and they have made a permanent customer out of us!

I was so happy to see a Best Western in Newfoundland. This hotel does not disappoint. The staff are extremely friendly. The service is exceptional. The rooms are fantastic. Close to airport and everything else.

Awesome staff in an hotel with nice amenties. Breakfast included in price was pretty good - could have had a few more options - pancakes , more than plain omelettes (cheese, vegetables, weren't options).

So the hotel is about 7 weeks old, so you expect it to be nice. Having stayed at over 100 BW hotels across Canada, I was surprised to find that all the "Bugs" or idiosyncrasies seemed to be worked out. BUT what made this hotel great was the team. the level of service was great and the attitudes were awesome! The hotel seems to be a 15 min car ride from everything you might want to see.

Facility was open only a month so it was fresh and shiny and new! Beautiful features, state of the art equipment, clean and nice surroundings. Loved the fact that it was close to the airport and offered a shuttle service and a Go To Breakfast, that was a little sparse but hopefully that will improve. The facility could use a restaurant which would compliment the lounge. I wanted a nice meal instead of pub food. The pool was gorgeous and the fitness room stocked nicely. Computers were in a great location

The hotel is modern and clean. Great location for travellers. The beds although they are saying they are queen seemed a little small than our usual bed. The rooms are spacey and well laid out. The staff are super eager to please and were friendly and polite. It was grand opening night when we arrived and the TV system wasn't working, which was a bit of a let down as we wanted to go to our room and relax and unwind. TV is a big part of that :(. Otherwise, the hotel is lovely.

This newly opened hotel in St. John's is fabulous. The color scheme and attention to detail is amazing. The lobby is fantastic and the rooms/beds are so comfortable. The front desk staff are some of the best we have encountered, so friendly, helpful and courteous. Lots of Breakfast options to choose from and we would stay here again.

Hi Everyone! We are a couple from Montréal,Québec.We taught we would share with all of you our experience of our stay last weekend at this hotel. The minute we checked in we already knew this would be a fun and exciting weekend. The front desk clerk was very friendly and helpful! They are very welcoming to their guests. This is a brand new hotel. We travel alot but yet have ever seen some hotels has nice, clean and friendly as this one. Our kids enjoyed so much the pool and big slides area. The breakfast bar is amazing with lots to choose from. We had such a beautiful room,very well decorated ??You will see what i am talking about when you enter this hotel! Wowwww!! Such a great and welcoming establishment. You feel right at home ! I could go on and on but 1 thing for sure we are already planning to go back with the kids this summer! And we will definately be staying at the Best Western Plus St.John's Airport Hotel & Suites.We get off the airplane and they come and get you at the airport to bring us at the hotel. Wow! Amazing service. St.John's Nfld is such a nice place to visit with awesome people?? #lifeisgreat

Gorgeous hotel with clean modern rooms, close by from the airport with shuttle services, which is very convenient!! Got here feeling at home, thanks to the staff who welcomed me with a smile and an amazing service. The kids loved the waterslide at the pool area. Pool and hot tub was nice and clean. Will be back again for sure!!

Brand new hotel..... wow . Greeted with great friendly yet professional service. Stunning decor , 5 star public areas . Exercise area with hot tub & pool so relaxing. Everything in room so convient & modern.

We got to stay at this beautiful hotel for the first time and it was top notch! It has everything you could ever imagine! Our teenagers even enjoyed their huge water slide while we were having a drink in their beautifully designed lounge. They have a restaurant on site and a really nice fitness center. We will be back for sure!

I had the opportunity to be one of the first guests at the new Best Western Plus Airport Hotel. They picked me up at the airport with free shuttle service. This Hotel Is simply amazing, Everything you need:a restaurant, a bar, VLT machines. and a Hot breakfast buffet in the morning. Our grandkids enjoyed the huge waterslide while we were enjoying the hot tub. The staff are amazing. This hotel is very well priced. If you decide to walk from the airport, it's a less than 10 minute walk. With the beautiful decor, you'd think you're in Las Vegas. My hats up to management and team!

Staff and hotel are just amazing. Located minutes from airport, easy access to shuttle service. Water slide one of a kind. Quiet rooms and very clean. Already re-booked for next months trip, Looking forward !

I travel regularly and this hotel is by far the best one yet. State of the art amenities. The pool has a huge 100+ feet slide (bring your swim suit totally worth it!) Amazing lounge and bar area. The rooms are really impressive and to top it off, the staff is really friendly and some are even bilingual. I totally recommend this new hotel.