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Best Western Hotel Shepherdsville, Shepherdsville

4.0/5  - basé sur 433 notations.
211 S Lakeview Drive, 40165-7128, Shepherdsville, United States - visualizzare mappa

Il Best Western® Shepherdsville si trova sull'Interstate 65, 18 chilometri circa a sud di Louisville. Il nostro hotel garantisce sistemazioni di qualità, ottime tariffe e un servizio clienti cordiale a chi è in viaggio lungo l'itinerario del bourbon del Kentucky, a chi visita i principali eventi della zona di Louisville, il parco divertimenti Kentucky Kingdom o l'Elizabethtown Sports Park o a chi sta cercando il luogo migliore in cui organizzare un soggiorno di gruppo o una riunione. Gli ospiti del Best Western Shepherdsville di Shepherdsville, Kentucky, avranno a disposizione camere arredate con gusto e tutte dotate di lenzuola di lusso, televisori a schermo piatto da 37 pollici ad alta definizione con canali via satellite e accesso wireless a Internet ad alta velocità gratuito. Nell'hotel sono ammessi animali domestici. Potrai iniziare al meglio la giornata, gustando la nostra colazione all'americana completa e gratuita, e dopo fare un tuffo nella nostra piscina stagionale all'aperto (controlla le date di apertura e chiusura). Potrai anche allenarti nella palestra dell'hotel. Gli ospiti che viaggiano per affari apprezzeranno la vicinanza di questo hotel di Shepherdsville all'aeroporto internazionale di Louisville e alle aziende della zona, tra cui la Gordon Food Services, la UPS, la Zappos/Amazon, la GSI Commerce Inc. e la Best Buy. I camionisti che cercano un luogo in cui fare sosta saranno felici di trovare un'area parcheggio molto grande, che può ospitare autotreni di qualunque misura. A breve distanza dall'hotel, troverete tutto il meglio che la zona ha da offrire. Il Best Western Shepherdsville offre un facile accesso a tutto: dal mitico itinerario del bourbon del Kentucky al Kart Kountry, alle località storiche di Bardstown e Churchill Downs, alla foresta di Bernheim e al Kentucky Derby. Inoltre il Kentucky Expo Center, che è sede di tutti i famosi eventi annuali, dista solo 21 chilometri dall'hotel. Se stai cercando una sistemazione a Louisville in occasione di un evento, il nostro hotel si trova a soli 15 minuti di auto dai luoghi in cui si svolgono il Kentucky Derby, il Mid-America Truck Show, lo State Farm Machinery Show e gli Street Rod Nationals.

Best Western

Hotel Shepherdsville

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 432 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
180
Molto buono
144
Nella media
58
Scarso
30
Pessimo
20
CONSULTARE I PARERI SU
Affari Affari
69
Business Business
50
Da solo Da solo
28
Di coppia Di coppia
86
In coppia In coppia
139
In famiglia In famiglia
144
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Wonderful"

5
08/08/2018

They were very nice and welcoming helped find a clean ( meaning healthy food) place to eat cause I have to watch what I eat.put me in a end bed room so really short walking for 98 year old mom. Place was exceptionally clean and clean smelling. We made reservations on phone she ask us how far away we were so see could set room temp for momand told us which exit no# to look for,. Very friendly staff.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very friendly staff and welcoming environment!"

4
08/08/2018

We stayed during the weekend of August 3-5. Miss Stephanie checked us in and made us feel right at home. The room was clean our only uh.. moments was some hair in the tub but that happens at home right? The day staff was equally nice. Housekeeping was very nice and helpful with extra towels etc... The pool was amazing. You just don't find a large outdoor pool anymore. They keep it clean as well the entire area. My only concern would be that on very busy area event weekends, they would add an extra desk staff to assist in check ins. At some times, the line was into the lobby area. But, Clerk kept a cheerful attitude the entire time. We would definitely stay here again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your kind comments, and it was our pleasure serving you. Please come see us again.

"Nice Stay"

5
07/08/2018

Great breakfast & good value I have stayed here many times and they are always nice and very accomodating. Their price is very competitive and the location is very good for me. There are many shops and stores at this exit so I can always get & do what I like. The Bourbon tours are recommended.

"One night stop on way home"

4
06/08/2018

Hotel easy to find as it is right off expressway. Outside is well lite all around. The lobby is new and spacious. The staff was friendly and quick to check me in. The continental breakfast was large with options. Seating and tables clean and nice. The room we had needed remodeled witch the hotel is in the midst of doing. As paint and modernization required. Room had space, good water pressure and clean. For a one night stop it was good and price was right. Would use again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and for taking the time to leave useful and needed information for other guests. We appreciate your business, and sincerely hope to see you again.

"Nice stopover "

4
26/07/2018

On my way from Michigan to Florida. Front desk was very nice and checked me in quickly. She also told me, in the sweetest southern accent, about the 10% discount at Denny's (which is about 30-40 yards away) if I showed my room card before ordering (yes-I ate there). They have parking for larger vehicles, which was a plus for me(15ft moving truck towing a car). Nothing wrong with the room. Standard Best Western room -clean and organized. I don't comment on the beds because everyone's taste is different when it comes mattresses. There's a pool(didn't use, but saw people in the hallway frequently coming from the pool). The time is 10:42pm and all I hear is the A/C- it's quiet. I am a little disappointed-check that(who am I kidding)- ok, a little irked about the internet speeds here- 6mpbs... its 2018 Best Western!!! (you could possibly lose my business, and probably other customers as well, with just this stat alone in today's day and age). To summarize; good location for I-65 travelers, pool, quiet, big/long vehicle parking, good customer service, 10% discount at Denny's within crawling distance, and don't try to do anything on the internet that requires more than 6mbps(which caused the 4 green owl eyes instead of 5). That about covers it. Pardon the punctuation. Thanks for reading.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your detailed, and mostly positive report on your stay at Best Western. I apologize for the problems you incurred with the internet speed. This was recently updated by us, so I am surprised you had this issue. We will certainly look into it for immediate correction. We appreciate a review such as this as it informs other guests of services and amenities we provide. Thanks for taking the time to write, and please allow us to serve you again.

"A great hotel with a great atmosphere "

5
11/06/2018

I decided to stay here on my way to Chicago and this hotel was an excellent choice. The rate was reasonable. All of the staff members were friendly and helpful. My room was big and spacious and clean. The bed was comfortable and the sheets were clean. I'd like to say a special thanks to Chelsey who does breakfast. She was warm and pleasant and made my day a little bit brighter. Excellent service from her. And the hotel is easily accessible from I-65 at Exit 117. I would definitely stay here again

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your nice comments and I will certainly pass on your comments to our Breakfast Ambassador, Chelsie. We so appreciate your staying with us, and sincerely hope we will see you again in the near future.

"We had a good nights stay"

5
03/06/2018

We stayed two separate nights on a weekend in this Best Western. Both times, we were given the rooms we asked for which were two queen beds on the first floor. The rooms were clean and the carpets had been swept. There were plenty of lights in the room, WiFi was good and many TV channels. There was a variety of food to choose from at breakfast. There were scrambled eggs and in addition fried eggs over easy, sausage links and patties and the biscuits tasted better than in most other hotels. Check in and out went easy. Would stay here again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying. We appreciate your input. Please come see us again.

"Trip to FL"

4
30/05/2018

The hotel staff was friendly and helpful. The hotel was clean and we enjoyed our stay. The staff recommended a local spot for dinner and we had a great time in this town. Breakfast was nice, but the usual offerings.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and for taking the time to leave your comments. Your approval and business mean a great deal to us, and we hope to see you again soon.

"Just average"

3
29/05/2018

I did not stay at any other Sheperdsville hotel and I have never been to the area before, but this was just average. The breakfast was lukewarm and crowded; nothing special. The wifi was awful, so I was not able to get online, find restaurants or prepare for my trip ahead. The hotel was noisy.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry about wifi, and considering that we have just upgraded our system for much better speed, do not understand why this problem occurred. Did you report this to the desk, or did you use WiFi support? I certainly hope that you will give us another chance in the future, and continue to stay with Best Western,

"Great Service"

5
28/05/2018

Front desk staff very helpful. I was taking the Bourbon Tour the front desk staff help with how far away each place was and the best route. The staff member use their own personal phone to map it for me.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for staying with us for your trip down the Bourbon Trail. We hope you enjoyed yourself and it was our pleasure to serve you. Please come back soon.

"Nice stay"

4
26/05/2018

The desk clerk was very friendly when we checked in and attempted to get us an upgraded room. I had requested a king size bed and was given a room with two double beds. We ended up making it work and overall had a nice quiet evening.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your review, and I apologize that you did not get a king room. Was this part of your original reservation? I am glad that the rest of your stay went well, andI will certainly look into your your room type problem. Please come see us again.

"If you can identify it, ...."

4
03/05/2018

With only a very tall sign high above the highway to identify it, we weren't entirely certain we were at the correct place until I got out of the car and went to the door where I could see Best Western posters inside the building. The hotel is being renovated, but I think there should still be a way to tell what hotel it is from the outside. Check in was quite slow since we decided to use points. We ended up in the jacuzzi room which is really rather cramped because of the large tub in the middle of the room. That means no bedside table or lamp on that side of the bed. We did not use the jacuzzi but for others it might have been a wonderful upgrade. The location is about 30 minutes from the Louisville Expo Center and it might be a good option for those who do not want to pay the price of the closer accommodations.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I apologize for the lack of signage at the property. We are currently under renovation at the exterior wall signs are down while the construction crews renovate the roof and facades of the building. Our high rise sign is all that is visible right now. We hope to have the new signage up in a few days. Sorry for the confusion. We appreciate your comments about the hotel and certainly hope that you will stay with us again.

"BEST WESTERNS THE BEST"

5
02/05/2018

I can say that I have stayed at this best western enough times this year, more than 40 times and have always had a great time, I earned diamond status by staying here alone and have received the best treatment and excellent large rooms, I love that this hotel is quiet, and always been clean, the staff always goes out of the way to acomodate you in every way possible, I love that. for a minimal fee I can take my lil yorkie, the rooms are 100 percent smoke free, I love that too, breakfast is excellent,,they have a pool in the summer to use also so give this hotel a try.. I think you will love their rewards program too! thanks best wesren! pam b

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you so much for your kind remarks about our hotel and we truly appreciate your loyalty to our property and to the brand. It is great guests like you that make our work worthwhile. We look forward to seeing you again.

"An indifferent staff and a room with shortcomings"

2
25/04/2018

We stayed here two nights ago and were surprised by the indifferent attitude displayed by the front office staff at check in. No welcoming comments, or thank you's or "enjoy your stay". The we get to the room and there are black hairs in the drain of the whirlpool tub and urine stains on the bottom of the toilet seat. Fortunately, we carry along Lysol in case we ever encounter this.....and this was a first for us at BW. We probably should have checked out, but we were tired, the weather was not good and we could remedy the issues we found. In the past five years we stayed extensively at Best Western during our travels. Only one other time have a written what I consider a negative review and it had more to do with the condition of a property than cleanliness and staff behavior. We definitely give this location two thumbs down.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I would like to apologize for your stay at our property. We pride ourselves in quality and guest service, and as our Trip Advisor ranking shows, we normally live up to those standards. Apparently, in this case, we did not. There is never an excuse for poor guest service or a lack of cleanliness and I assure you, that both these topics will be addressed with staff for immediate correction. Best Western demands high standards and we must comply. Our failure is not indicative of BW, so please maintain your loyalty to the brand. We dropped the ball and we will fix it. I hope that one day, you will give us another try, and let us prove our resolve to a 100% satisfied stay.

"DO YOURSELF A FAVOR AND STAY ELSEWHERE"

2
24/04/2018

With the exception of the cleaning / maid staff the rest of the staff left quite a bit to be desired. The housekeeping staff especially Janice were all very friendly and accommodating. The front desk staff seemed to always be preoccupied with other "duties" or visits with other staff. The breakfast staff were not friendly at all and seemed to not like their jobs. The food especially the bacon was very greasy and most of the items were cold. I overheard comments from several patrons regarding their displeasure with the breakfast food and staff. Do yourself a favor and walk across the parking lot to Dennys and have a very enjoyable and heated meal.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
My sincere apologies on your dissatisfaction with your stay. We routinely score high on guest service issues, so we are a bit taken aback by your comments and will strive to make sure that correction is made and that this type situation never occurs again. I will certainly pass on your comments to the breakfast staff. We strive to give a quality product and apologize that we failed with your visit to us. I sincerely hope that you will give us another chance tp give a great stay., Thanks for your comments. They are truly appreciated.

"Good Stay"

4
18/04/2018

Late arrival was greeted well and room was ready no issues. Staff was friendly, breakfast was ready ahead of time and good quality. Security was good no issues, parking lot was well lit and access to the building was good.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your review, and we appreciate your comments. Please come back and see us again.

"Clean Nice Room"

5
01/04/2018

Great government rate for this very nice room in a safe area. No breakfast but there is a Dennys right next door so that was not a negative. The room was exceptional with a king size bed and very nice staff to assist.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and for taking the time to write this nice review. We greatly appreciate it. Please come see us again soon.

"ALWAYS A VERY GOOD STAY"

4
27/03/2018

Over the years, we have stayed overnight at this hotel several times and have never been disappointed. It is very conveniently located off I-65 and our latest stay was comfortable and quiet. One possible problem is the room location. Ask for a room on the east side - as the rooms on the west receive some highway noise. The WIFI is good, the staff very friendly and helpful. The Denny's Diner next door offers a discount when shown the Best Western Room key. The complimentary hot breakfast at the hotel is always one of the best on our travels.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying and we so appreciate your loyalty to us. We promise to continue to strive toward even greater quality and guest service. We appreciate your comments.

"For the price...good"

3
17/03/2018

This was a stop for our family after a long day of driving. Our goal was to get some sleep and head out. So for that and the price, it was a decent stop. It's definitely dated and needs a good cleaning. But the front desk staff was nice. The beds were comfy and the shower had great pressure. However, the shower curtain had a greasy handprint where someone had pulled the current open or shut and the whole room just needed a good cleaning as it was dusty and dirty under the furniture. I was concerned about the highway noise I had read in other reviews, but we were facing the highway and had no problems. This is a pet friendly hotel so if you have allergies be careful. The rooms are on the smaller side, but for a quick night sleep and then heading out before daylight it wasn't a big deal. I would return for one night if needed, but I think I'd seek a bigger more modern hotel if I needed an extended stay.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A stop along the way"

4
10/03/2018

Stayed here in March on my way to a conference. Hotel was clean and the price was right. Chris at the front desk was super nice. My son said he was the nicest guy he met in his life!!! They were doing some renovations to the fitness room so it wasnt open, I probably wouldn't have used it anyway. I would stay here again!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying and for the kind comment about Chris. Being good to our guests is No. 1, and Chris does this extremely well. Renovations are currently underway to all our lobby and public areas, so as we progress, there will be numerous changes. At present the fitness room is closed,, and will reopen in a new area, once the lobby interior is changed from its existing condition. We appreciate your bearing with us during this time and we apologize for any inconvenience. These updates will better our quality and service, and allow us to serve our 40+ years of guests, in a better and more updated style.

"Nice hotel with great staff "

5
05/03/2018

My stay was just what I needed and the staff was wonderful. Great atmosphere. I recommend this hotel to my family and friends. Nice job. The young man that checked me in was so helpful, he helped me with the remote for the television. A perfect gentleman. Thank you Chris.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for staying with us, and for taking the time to write such a nice review of our hotel. I will certainly pass on your remarks to Chris. He is an excellent front desk representative and always goes 100% for our guests. Please come visit us again.

"Good choice"

5
03/02/2018

Just a short stay on a drive to California. A very comfortable site with friendly staff. The room was perfect for an overnight and the complementary breakfast was appreciated. Would stay here again. Recommended

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us. We appreciate your kind comments and for recommending us to other travelers. Please come see us again.

"Our Experience on our trip South to Florida"

5
18/01/2018

This was a great hotel, a good value, and we plan to stay here again. The hotel was a great value, the people who checked us in and those that checked us out were very helpful and friendly. The room and beds were great, and everything was clean,

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us on your trip to Florida. Snowbirds have been gracing our doors for over 40 years. We love accommodating them, and love return guests. We hope to see you again soon. Thanks for sharing your opinion.

"best western was there for me"

5
17/01/2018

hi thank you best western as the super cold weather came in , our heat went out at home,, i turned to best western, 2 times this year, for a several day stay each time,, and im happy i did, everything was clean (and warm) quiet, and reasonable rate too,, even was able to bring my tiny yorkies,and the fee was very cheap,,, i will stay here again,, we love you guys!! pam b

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much. We are so glad that we could help you through our difficult winter. Remember, it is always warm and cozy, and value priced, at the Best Western Shepherdsville. Hope to see you again soon.

"Warm, Kentucky Hospitality"

5
09/01/2018

Very clean, modern spacious rooms, and warm, friendly staff! We didn't realize at first that we had stayed at the same property last year! Great location with very good pricing. Free, hot deluxe breakfast with many options. Dog friendly too!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your kind comments. We appreciate our return guests best of all, and we hope that our quality and commitment to great service will bring you back year after year.

"Great Hotel!!!"

5
07/01/2018

Excellent place to stay. This Best Western is very clean, comfortable, and the service is top notch. They are always going the extra mile to take care of you. Breakfast service is excellent. I would definitely stay here again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your great review and please come see us again.

"Nice Spot on the Road"

4
24/12/2017

Good Location for Bourbon tours and the Arboretum. Not far from Mammoth Caves, so the location for me was the key. The hotel is on the other side for the highway from the busy mall but also a dicey walk to the food. Ample choices for food close by though.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying and for taking the time to leave your comments. We appreciate your business and hope to see you again soon.

"Best Western"

4
20/12/2017

Checking is always Pleasant. Very convenient stop for CLC Corporate Lodging card. Very pleasant and polite staff at all times. Breakfast is definitely a super plus in the mornings. Plenty of parking for our very large car haulers. In the summertime they have the absolute best pool around!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for taking the time to write us, and we so appreciate all of our CLC guests. We appreciate your loyalty to our property, as this location has been the top CLC stop along the 65 corridor for many years. We appreciate all of you, and look forward to seeing you every time your stay.

"Shepherdsville, KY Best Western is GRRRREAT!"

5
18/12/2017

The facilities of many hotels are relatively comparative based on costs, but the staff at the Best Western in Shepherdsville, KY should make you consider this as THE place to stay when you need to be close to Louisville. Right on the Interstate (I65), you can be in downtown Louisville in 20 minutes, while enjoying the peace and quiet of the rural outskirts. I've stayed in the high dollar places and the staff at this BW are friendlier and more willing to go above and beyond.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind comments regarding our staff at the Best Western Shepherdsville. Our crew works hard to make sure that every guest gets a 100% positive experience. I am proud of them, and your comments let them know that their hard work is noticed sand pays off in satisfied return guests.

"We had a great stay"

5
17/12/2017

This is an older hotel, but the remodel is nice. The staff will wow you! They are helpful, friendly, kind and caring while also professional and quite welcoming. We will definitely stay here again!!!!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind remarks regarding our staff. They are a great bunch who work very hard to make guests feel important and needed. We hope you stay again. Thanks for shgaring your opinion with us.

"Convenient Travel Stop"

3
30/11/2017

Just an average, older BW, conveniently located off I-65 with a Denny's restaurant within walking distance and a KFC/Pizza Hut, and gas station, also very close. The room was comfortable and fairly clean. Small fridge and microwave in the room. Free breakfast is great for travelers too. Safe, well-lit parking lot.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments and please come visit again.

"Older property, maintained well"

3
24/11/2017

This is an older property, fairly well maintained. Lobby and breakfast room appear to have been more recently updated than rest of hotel. Breakfast room is also spotless. Breakfast is acceptable, with the usual offerings. Rooms are smaller, but comfortable and clean. Furniture and decor could use updating, but my understanding is that renovations and updates are planned in the near future. Bedding is newer and beds are comfortable. No problems during our stay. Will definitely use this hotel in the future.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your comments, and you are correct that renovations to update our quality and guest services are on the way in 2018. We have been accommodating guests for many years, and take pride in our long track record of Trip Advisor award winning service and quality for many years. Like all properties, we must update and change, and we are doing this in our best effort to reward our guests every stay at every chance. Thanks for staying, and please come again.

"If you are desperate for a place at night."

2
18/11/2017

Outdated and poorly maintained hotel. Needs a remodel. Priced comparable to a Hampton or Holiday Inn Ex but is far from that level of experience. Outdated large jacuzzi tub with wood surround in ht room but no real desk or office chair. Just a table and dining chair in the corner with a lamp that looked like garage sale item. Was going to order a pizza in but then realized there was no place to eat it except in bed. This is a late night crash pad and go type of place. Single pane glass in window with interstate very close. Loud, that window did little to stop the traffic noise.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
My sincere apologies that you found our hotel unsatisfactory. This Best Western has served travelers for over 40 years, and although many renovations have occurred, and more are coming in 2018, we take pride in the fact that we have scored in the top 10% of Trip Advisor reviewed properties for four years straight. We take pride in our service and guests, and we are truly sorry that you were not satisfied.

"Older BW"

3
15/11/2017

Thought property had been updated since our visit two years ago. Room ok, but has nasty smell. Room came with hot tub, which may be the smell. Steps to hot tub dangerously close to the side of the bed, causing a tripping hazard during the night. Toilet runs for a very long time!!! Also, new owners ( 2 years ago), opted not to continue with the quaint little bar onsite. This was a nice perk as no driving after a cocktail. Dennys Diner across the parking lot and Lights Out bar and grill 1/3 mile away. Many other venues in either direction. Road and hallway noises very loud!!. Especially emergency vehicles. They drove through hotel parking lot as I write this!! Also, roof covered in blue tarp!!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
My apologies for the problems you experienced with this room, and the hot tubs will be going out with this years renovation. Unfortunately, these do carry this ongoing problem and what was once very popular is no longer meeting quality standards. This year, our property will be undergoing many renovations to better serve our loyal guests. The bar was closed nearly two years ago because it was no longer making money and carried extremely high liability for the hotel, and thle blue tarp you saw is part of the re-roofing that is currently undergoing at the property. I am sorry you were not satisfied, and if you will contact me at the property and ask to speak to the GM, I will gladly refund your money to you. We want to keep you as a loyal Best Western guest.

"Not a Bad Choice"

4
13/11/2017

Wasn't the greatest BW we have stayed at, but we didn't experience any major or minor problems during our stay. Room was clean, breakfast was decent, internet worked fine and staff were friendly'ish. Hotel was pretty dated, but kept up nice for its age. Will return again if needed but prefer the Country Inn and Suites across the highway.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and we hope you come back as we are planning many updates and renovations for 2018 so we won't be "dated". We are committed to 100% quality and service, and sincerely hope you will give us another try.

"Up to date Service at outdated property"

3
12/11/2017

We found the staff to be very friendly but the room itself was cramped and in need of updating. The lobby was nice. The breakfast room was above average and breakfast was very good. We stay at Best Western when ever possible and expect this property to improve in the future.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and this property will be undergoing needed renovation this coming year. We are committed to a quality property and ask all our loyal Best Western guests to bare with us as we move toward achieving our goal of 100% quality and service. Thanks for your comments.

"Quiet time"

4
09/11/2017

Clean efficient rooms. We had a king suite that was located on back side. It was z little on the noisy side due to interstate being 10 yards away. Had a problem with a female staff member barging into room while i was exiting the shower. Her explanation was they were doing occupancy room checks. Needless to say i was very unhappy. Housekeeping was rude and washers was loud. Continental breakfast was terrible

Doug S, General Manager at Best Western Shepherdsville, responded to this review
We appreciate your comments and I will certainly pass on your housekeeping comments to my staff. I apologize that you were disturbed in this unnecessary manner and will look into it. Your comments are very important and tell us what we are doing right and wrong and I appreciate your candor. Thanks for staying with us, and I truly hope you will come back again and allow us a better chance to serve you.

"Great Place to Stay"

4
31/10/2017

Great Place to stay. Breakfast was great.Price was a little high I thought.Other then that I would stay here again.Staff was great with pointing out a good dinner option and most of all we were able to have our dog stay with us and it didn't cost a arm and a leg.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your comments and we look forward to seeing you again soon.

"Great location for Bourbon Trail Weekend"

4
27/10/2017

I selected the hotel based on the location so I could try to ride the entire Bourbon Trail in one weekend and it worked out quite nicely. The hotel itself is in good shape and provides amenities one would expect for the price point. Desk staff may need to be bumped up at times, one guy handling the phone and trying to check in four different guests was just too much.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for the nice review and my apologies for my busy front desk agent. Our hotel is located only one mile from the Jim Beam Distillery, at the start of the Bourbon Trail, so we are a regular stop over for those seeking accommodations along this excellent part of KY Tourism. We appreciate you staying with us, and certainly hope you will come again.

"funneral"

2
21/10/2017

linen was not changed from previous tenant and were stained. Hotel staff were in different at best. decent breakfast items were hot. Have stayed in enough best western to rate elite status but would not have know it. Best Western is an excellent chain normally but this one is not one of them

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There is never an excuse for bad housekeeping and I am certainly sorry that you encountered these issues. Our hotel normally recieves high marks. so we are surprised and ashamed that you had such issues.

"a good stay in Shepherdsville KY"

4
16/10/2017

we were traveling in the Bardstown KY area and decided to stay at the Best Western in Shepherdsville, because it was right off interstate 65 , motel is close to restaurants and other shopping. the motel rooms are nice and clean, older but up to date and quite. rooms are of good size and comfortable, and non-smoking. they have a full course breakfast and good.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your recommendation. We appreciate your comments about our quality and services.

"Bourbon Trail Weekend"

5
14/10/2017

Great location easy access to everything. We visited Jim Beam, Four Roses and enjoyed the My Old Kentucky dinner train. Would recommend if you want to have an enjoyable weekend away. Plan on spending at least two to three days to see everything.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us during your trip on the KY Bourbon Trail. This excellent tourist excursion is very successful, and growing larger year after year. We are proud to be at the very start of the trail. located only two miles from the Jim Beam Distillery, the first in a series of fun and educational tours of major distillery operations in KY. including Woodford Reserve and Maker's Mart. We hope many others will plan their trip, and include the Best Western Shepherdsville for their accommodations.

"BAGGERDUDE"

4
13/10/2017

This is a very nice BW that provided our group with a very nice stay for a great price. Although older in appearance, this was a great experience for a group of weary bikers. Good location and service. The beds were very comfy.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your kind comments, and please come back and see us soon.

"2 stars for Bourbon Trail Weekend "

2
08/10/2017

This Best Western is the first we have stayed at in years. We will not be back. It's right beside the interstate (noisy) and the room was not clean. There was even a strange substance on the ceiling. We were not in the room long because we were on the Bourbon Trail but we would never stay there again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our normal housekeeping reviews are good as mirrored in our normally excellent Trip Advisor scores, so I am surprised that you had problems. I wish I knew more of the specifics, and I appreciate you bringing this to our attention. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502-543-7097.

"Not up to par"

2
07/10/2017

Although they try, this Best Western property is no up to par with other properties of the same price per night. The cleanliness in the high traffic areas is fine however when you look in the corners and move a chair for instance, their is filth everywhere

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I apologize that you had problems at our hotel, especially in housekeeping, a subject we pride ourselves in and normally score extremely high in on Trip Advisor Reviews. We appreciate your candor, and will utilize your comments to better our staff and quality.

"Great Place to stay"

5
25/09/2017

Got to the hotel late at night and Chris got our room and told where to get something to eat close-by. Clean rooms and breakfast was great! Will be staying here again on future trips. Also close enough to Louisville to take in the sites.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for the excellent comments and I will pass on your comments to Chris. We look forward to seeing you again.

"OK For A Night"

3
22/09/2017

Not the best BW I've stayed at, but for a night, it was sufficient. Some cleanliness issues with the room - desk manager was notified and apologized for my experience. Apparently they're having problems hiring/retaining quality staff. No doggie amenities were provided, but there was plenty of room to walk the dog. Denny's right across the street, breakfast looked like the usual BW breakfast, so that was fine. Easy to find, right off the interstate, but I wasn't troubled by noise. Seemed like a popular place for long-haul big rigs - plenty of parking for them and the lot was full.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Business Travel"

5
21/09/2017

This hotel offers a huge truck parking lot. It is an older hotel that is being updated. It is clean and all the stuff in the room works properly. Chris, at the front desk, is amazing. He is always so upbeat and truly enjoys his job. He is so helpful and accommodating.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property, and about Chris. I will certainly pass along your comments to him. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-543-7097. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Above average"

4
13/09/2017

Obviously this motel is an older motel. The carpeting in the room was not great - not damaged, just low grade. the staff was very nice and the breakfast was okay. The parking lot was very nice with convenient entry provided.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
As we are an older hotel, over the course of the next year, many renovations will occur to get us up to speed. in the meantime, we will continue tp provide excellent value, quality. and guest service to our valued guests. Thanks for your comments and please come visit again.

"Road trip"

5
08/09/2017

The hotel was very clean. The beds were comfortable and the in room Jacuzzi was a nice treat after 10 hours on the road. Everything worked as it was supposed to. We will stay there again next time we're in the area. Chris was very helpful.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and we look forward to seeing you again.

"A quiet location near the interstate"

5
07/09/2017

The motel is located near the interstate, but is quiet. The motel location has several restaurants that deliver to the motel. There is also a restaurant across the street that provider's a discounted price when the room key is presented. The beds are comfortable and provide a good night's rest.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your review and we look forward to seeing you again.

"Convenient and Comfortable!"

4
04/09/2017

A great choice for an overnight stay during our road trip, This hotel is right off the interstate with several restaurant choices in the area. We recommend Cattleman's. I requested a room on first level due to my athletic knees. Our assigned room was on the first floor with close access to the parking lot. Room was clean and bed was comfortable. My husband and I both had a restful sleep, We will definitely consider this a stop again in our future road trip.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and for taking the time to review our property. Your high marks let us know that our hard work toward quality and professionalism, pay off. Please come see us again.

"Sleepless night"

3
29/08/2017

We had a diesel truck idling in the the parking lot overnight, the windows were thin it seemed like the sound was right in our room. Room was clean, the housekeeping staff did a great job on the hotel. Tough night sleep, building could use updates.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Major renovations are coming this winter, as we are an older property, but still able and striving to provide every guest a 100% great stay. I apologize for the truck, and please report such problems to the front desk. We have a large trucking clientele, and many times these type problems can be corrected, even if it means moving the vehicle. Thanks for giving us your comments.

"Place to stay for Knob Creek shoot"

4
28/08/2017

Great place to stay if going to the Knob Creek Shoot. It is close to restaurants and right off the highway. We have been staying here for years and looks forward to many more years to come. Clean room and good parking.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your loyalty throughout the years. We have been accommodating visitors to the Knob Creek Gun Shoot for many years and look forward to this twice a year event. I certainly hope you and your friends will continue to visit us year after year, and we so appreciate your business and your comments.

"Very nice pet friendly hotel"

5
24/08/2017

Sometimes pet friendly hotels or hotel rooms aren't the best. This room was large and comfortable, clean and bright. The rest of the hotel was nice, too. We did not use the pool and the fitness room was closed, but the lobby and breakfast area were very nice.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your comments. Pets are always welcome at our hotel, and we guarantee that they are never a problem or quality issue for guests without pets. High standards are kept and enforced throughout the property. Unfortunately our fitness room is closed at the present time due to necessary changes and renovations currently underway to better serve our guests and update our facility. A much better fitness area will return soon.

"Great Location"

4
23/08/2017

I was there because the hotel is outside of LOUISVILLE. It was easy to get in and out. Highly recommended to people who really do not like crowd. I will definitely stay this hotel again when I will be that area.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for mentioning one of our favorite sale points, especially during major Louisville events such as the KY Derby. Our proximity to Louisville, less than 15 minutes away, makes us a perfect location for great access and far better pricing. A short drive can mean great savings during events, on most normal days as well. We appreciate your comments, and thanks for staying with us.

"Eclipse of 2017 - Traffic jam"

4
23/08/2017

Was glad to see this hotel after driving thru heavy traffic all day. Will OHIO ever finish the Cincinnati bridge (3.5 hour delay)? BW honored my reservation, no problems. (not like other hotel chains I read about)

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Glad you survived the highway eclipse nightmare. We had many guests who stayed for this reason. We are equally glad you enjoyed your stay and got a chance to stay at our property.

"Great stay!"

5
14/08/2017

Best time at this hotel! The staff was super friendly. The whole property was very clean and they had the best breakfast of all hotels I stayed at! The room looked great bed was very comfortable. Defiantly go back next time we're in the area!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
We like to think we create smiles at our property, and apparently in your case, we were successful. We appreciate your comments and look forward to seeing you again.

"Great Stopover"

4
14/08/2017

This Best Western facility is well maintained and very clean. The location just a few miles south of Louisville Kentucky is a plus avoiding heavy traffic and higher prices. The amenities are good and the breakfast will certainly carry you over until lunch. Full service restaurants are close by too. This facility is a good value also

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your high recommendation and we look forward to seeing you again.

"Excellent for an Overnight Stay!"

5
11/08/2017

Very clean room with everything in working order. The bed was comfortable with lots of pillows of different firmness. The room temperature was comfortable. Nice staff that was very responsive to questions. Unfortunately, I missed the breakfast but that is a testament to how soundly I slept!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and please come back again.

"Recent Stay"

4
11/08/2017

The hotel is old but well kept and clean. Beds were comfy and rooms are good size. The only negative was breakfast. The 'hot' selections were not hot, cold in fact. I prefer a hot breakfast which is why we select facilities offering a hot breakfast. Disappointing.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and I apologize that the breakfast was not up to standards. I will pass these comments to my breakfast personnel and m,ake sure, that for the future. all is well with the "hot" breakfast.

"Excellent choice "

5
06/08/2017

Tired from travelling 10 hours straight, We decided to pull over and get a little sleep. This 3 star hotel is clean, comfortable and well priced. The staff is friendly. Beds are comfortable and linen is soft. Very impressed!

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks so much for your kind comments and we hope to see you again soon.

"Excellence..."

5
12/07/2017

We found out about this hotel when our daughter moved from Washington State to Mt. Washington, KY. It is clean, clean, clean! Staff is friendly, helpful, and available when needed. We are from North Carolina, and depended on the staff of the hotel for recommendations for barbers, etc, the week of our daughter's wedding. The staff went out of their way to help us, and gave great recommendations. The 24 hour fresh coffee is amazing, and was needed throughout the week. Breakfast was good, and very convenient. We enjoyed our stay, as always, and will stay at this hotel each time we visit our daughter and son in law.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Congratulations on your daughter's wedding and we are so glad that we helped to make the event even more special. Thanks for sharing your positive experience with others and we look forward to seeing you again.

"Hidden Gem"

5
05/07/2017

Very clean, older hotel. Night desk clerk, Chris, EXTREMELY friendly and very helpful. Had been driving for 14 hours and needed a place to rest. Breakfast in morning was more than enough and quite good. We would stay again.!

"Gouging Travel ball teams"

2
05/07/2017

I will not recommend this hotel.I had to stay at this BW reserved by our baseball travel team for a 5 day tournament in Louisville. From all my stays at different hotel chains,I have never been in a hotel chain that demands upfront payment.

"Dirty hotel rooms, poor cleaning service"

2
01/07/2017

This hotel was filthy. Our bathroom was not clean. Floors dirty, hair in floor, tub and walls. The carpets need cleaning. Need to wear shoes to keep your feet clean. Light fixtures were dusty and dirty. Very disappointed in the cleanliness of the rooms. Lobby was fine.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502-543-7097.

"Where's my room"

2
01/07/2017

Had to stay in room that was not the one I booked because staff checked me in that afternoon even though I did not arrive until after midnight. Almost was turned away because they could find my reservation but not my room. Staff was helpful, got room that another patron had turned down for unknown reason, quick linen change. Was about asleep when they called and found the room I had booked but was too tired at this point to change rooms. Compensated 1/2 off for inconvenience

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I cannot apologize enough for the error in your reservation. I am glad they managed to solve the dilemma and we will work to make sure that this does not happen again. Thank you for your input on this situation and I certainly hope that you will give us a 2nd chance for a much better stay.

"GREAT STAFF MAKES EVERYTHING BETTER"

4
30/06/2017

Great personnel but rooms are a bit musty and beds not that comfortable. Pool area is nice and location off highway is a plus. Also, a lot of food choices in area and shopping. If they made the beds more comfortable, cleaned the outside of the parking lot area and upgraded the amenities in the rooms, it would immediately get 4 1/2 stars. In the end, the employees do a great job and try their best with what they have. The effort of a very cordial staff makes this hotel better

Doug S, General Manager at Best Western Shepherdsville, responded to this review
My apologies that your stay was not a good one. We strive to provide an excellent product and apparently in your case did not succeed. I appreciate your comments and we will utilize them to better train our team. I sincerely hope that you will one day give us a 2nd chance to provide you with a quality stay.

"Nice, Comfy Hotel"

4
28/06/2017

Even though I live in the same town, I ended up staying here the night after my air conditioner went out & it couldn't be replaced right away. I was desperate for a room, but was pleasantly surprised by how nice the hotel is since it was renovated. The front desk was very helpful & understanding. The room was nice, with everything you could need in a hotel. Nice TV with cable, wifi, microwave, mini-fridge (that was almost too big for the cabinet it was in). Comfortably laid out. The beds, though quite spacious, were a little stiff for me. Other positives include a great continental breakfast, as well as a discount at the 24-hours Denny's dinner next door if you show your room card. The hotel is in a nice location in Shepherdsville, right by a gas station, & a quick drive to the other restaurants in town. It was very quiet for being next to the interstate. Staff were friendly. And the hotel is dog-friendly.

"could/should have been cleaner"

3
28/06/2017

Despite friendly front desk staff, a welcoming lobby and a pleasant breakfast the next morning, our stay was somewhat spoiled by uncleanliness of the room. We found a half-empty soda bottle and a still gooey plastic tub of what looked like chip dip under one bed skirt (accidently kicked it while tying shoes). Several hairs in bathroom corners and one in tub. After driving hundreds of miles and needing to relax I'm not inclined to fuss over changing rooms. Besides, if one room can be offered like in such condition that speaks volumes about the others. An unfortunate experience..

"Great!"

5
26/06/2017

Clean and beautiful. Great value and in a super spot. Loved the outdoor pool and breakfast was yummy with lots of choices. We will be back! Next to a fun Dennys diner in walking distance for lunch or dinner.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your wonderful words. We look forward to seeing you again.

"Some rooms very dated"

2
26/06/2017

The rooms that contain the whirlpool tubs are very dated and do not appear clean. The tile had some mold around the tub area. The carpet was quite old as well. The whirlpool tub was in the bedroom, not a separated bathroom area. This room was quite dated as evidenced by the bathroom facilities. However, the staff was very friendly. For the price, the room did not meet expectations.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I am in full agreement with you regarding the whirlpool tubs. They are to be replaced with the upcoming renovations. It is important to note here, that due to their age, that these tubs are not advertised and do not cost more. We have a limited amount of kings with these whirlpool tubs and they are strictly rented as part of the room. Nonetheless, these tubs are kept up and maintained, and igf yours was not acceptable than we have a housekeeping issue that will be addressed. As a highly rated Trip Advisor property, we pride ourselves in the quality and value, and I am deeply sorry that we did not achieve your approval.

"Great"

5
21/06/2017

The hotel staff was very friendly upon check in and departure. The hotel was awesome and the fitness center was nice. I would highly recommend this to friends and family. I will definitely come back for another stay.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind words, please hurry back.

"If you like breafast, this is not the hotel."

3
13/06/2017

Overall,this location was fine with the exception of breakfast which left something to be desired. Nearest restaurant was a Classic Denny's and Denny's would be embarrassed by the food, the service and cleanliness of this restaurant.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
I apologize that you did not find the breakfast acceptable. We strive to provide a wide array of food , drink etc., and on most occasions receive good reviews on our efforts. I am a bit perplexed by the Denny's review given that the Denny's Diner location is the No. 1 ranked Denny's in Kentucky, and has been for some time. Although not affiliated with the Best Western, we are aware of their track record of good food and good service. Again, I apologize that you were not satisfied and sincerely hope that one day you m,ight give us a second chance to better impress you.

"Best Western in Shepherdsville Kentucky."

5
08/06/2017

Great hotel super comfy beds and pillows. Great breakfast and check in was wonderful. Very accommodating,friendly,and a wonderful experience. The shower head was old school with a blast of wonderful hot water. If you like the way it used to be you will love this spotlessly clean hotel.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you. Your review says it all. Great service, super value, great quality. Thanks for writing.

"Moist room"

2
07/06/2017

Room was moist feeling. Carpet was moist feeling. Shower was hard to manage because the water would splash everywhere because the shower curtain would fall back. Outside of building is quite old, and run down looking.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Please accept our apology for your less than stellar stay. We pride ourselves on providing a quality stay, so I am deeply sorry that you were not satisfied. We have not become one of Trip Advisors highest rated hotels in the area by doing sloppy work, so it is disconcerting that your stay was a negative experience. I truly hope you will one day give us a second chance to prove ourselves.

"Old school and clean and accomadating"

5
30/05/2017

This is what a motel should be. Not a foo foo place. Clean reasonable price and staff that bends over backwards. Best shower heads in the world. Plenty of hot water and super clean. Front desk is super. His name is Chris. You will not be disappointed.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your terrific review of our property, and I will certainly pass your comments along to Chris. He is an excellent front desk representative. Please come see us again.

"Good, clean hotel with friendly staff"

4
27/05/2017

Good rates, clean hotel, friendly staff, good breakfast. Lots of families stayed here. It is right off the highway and easily accessible, near restaurants and shopping. I would recommend to anyone asking.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and for taking the time to review us. We appreciate your fine words.

"Felt like I was home"

5
26/05/2017

Coming from Wisconsin, we definitely felt out of place. When we stop at Best western last night a friendly smile, and a good warm hearted worker made us feel like we were at home. Very helpful, he took the nervousness away I had. I never left state before so it was nice to have a friendly person help us. He talked to us like friends, not like we were just a customers. I found out this morning his name is Edward. This morning when we were checking out another nice and friendly person helped us out. Her name is Jeanine. I'd come back to this motel! I'd recommend it to anyone going threw the area. Because of those two people. I feel best western is the closest to have at having the home sweet home feeling, even if your out of state. Thank you again Edward, and Jeanine for the help and amazing stay last night.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
When you are with us, we treat you like family. I can't say it any better than you did. Thanks for writing. We so appreciate your words.

"Weekend event"

5
23/05/2017

This hotel was very clean inside and out! Rooms are big and roomy. Asked for extra pillows and we got them no questions asked. We were allowed to check in early which was a huge plus as we had drove all night visited with family for a few hours and wanted to grab a quick nap before heading out for evening festivities. Breakfast was the best I have ever experienced at any hotel. There were two types of eggs, French toast sticks biscuits and gravy sausage links and parties. Toast bagels and pastries. You could also have yogurt cereal or make your own waffle! If you left Hungary it was your own fault. Oh and a first and my favorite they had nutella! Just wish they would have had bananas. Hotel is right off the interstate so easy to find. There is a Danny's diner across the street within walking distance. We wanted to eat there but ran out of time. Plenty of other restaurants around to. I would 100% stay at this hotel when we come back to Kentucky

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Wow, what a great review. Thanks so much for staying. With so many nice comments, we're gonna let this one speak for itself.

"Surprising"

4
18/05/2017

Location is great. Chris at front desk was wonderful! He was personable and helpful with our late check in. I was a little worried as we drove up because the outside looks dated. I was quickly relieved when we got into the lobby. It is simple but clean. Our room was really the best surprise. It was exceptionally clean. The beds were comfy. Internet worked fine for 4 of us. Breakfast was presented well, but the biscuits and eggs were cold. Overall, very happy. Would stay again if ever in that area.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your comments and I will pass along your kind comments to Chris. He is an excellent guest service representative. We are doing many updates to the property, and hopefully, we will soon have a more modern appearance. This Best Western has been serving travelers and corporate guests for over 40 years and we are proud of our long history of providing quality accommodations and great service to those seeking excellent value and high standards. Please come see us again.

"A nice enough place to stay but nothing special."

3
17/05/2017

Good place to stay if you are going to take in some of the distillers on the whiskey trail. Located right off the freeway, so that was nice. Typical Best Western, could really use some updating. Breakfast was nice and staff was pleasant.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us and enjoying the Bourbon Trail. Please come again soon.

"Quick overnight stay in Louisville, KY"

4
15/05/2017

The staff was exceptional! We had a "late arrival" check in and was very pleased to be welcomed by friendly, personable, capable and efficient staff members. The rooms were spacious and clean. Small issue with the shower head splashing excessively, but no real problem.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your comments regarding the service at our Best Western. We pridfe ourselves in exceptional people, and work hard to find people who truly care that you, the guest, have a terrific stay.

"Retired Spring Lake"

3
15/05/2017

Location is good, easy access and easy to find Close to many attractions and freeways. Pretty dated but clean. Internet was pretty weak on our trip. Mattress and some noise deadening updates would be a great improvement.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your comments, and we hope you will continue to stay as we worki to update our facility and maintain the quality and level of service that you deserve. I appreciate your comments, and apologize for those items that were not 100% to your satisfaction. I assure you, we hear your voice, and are committed to making these things better.

"Very good hotel"

4
11/05/2017

Good hotel, good service from the staff, the room was clean even tho it smelled a bit like a smoker had stayed there before us, we fixed the problem with a dryer sheet on the a/c vent, and it didn't bother us anymore, good place to stay a few nights while doing the Kentucky bourbon trail..

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind comments and I apologize if there was a smoke smell in your room. We will strive to be more diligent in catching and reporting those who violate our 100% non-smoking policy and want to incur a $100.00 fine for doing so. We take the non-smoking policy seriously and make every attempt to maintain this rule, and the safety of our guests. I appreciate you bringing this to my attention. Thanks for staying with us.

"Bunking up for Beam tour"

4
29/04/2017

Great little place too be just down the road from the Jim Beam Stillhouse. Spend the night and go the next morning. The rooms are nice and internet was decent. It is Ride Along the ramp near the interstate so you do hear some truck noise while you're not in the room but if you have the AC going then you shouldn't hear anything with AC unit running.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind comments and suggestions for an even better stay. We appreciate you, and your opinion. Please come again soon.

"Needed a bed to sleep in"

3
21/04/2017

Arrived after 11PM and left by 8:30 AM. Average appearance; lobby clean, hall carpet old and worn; staff sociable and talkative; it was an acceptable cheap hotel. Only complaint was very strong cleaning chemical odor. Beds small and hard, I slept well.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for staying with us, and i am sorry that you found the "new" hall carpet unacceptable. Sometimes color and pattern can be deceptive, but I assure you that this carpet is new and clean. I appreciate your comments and hope thatr you will stay with us again.

"Well Maintained, But Some Things Need Improvement"

4
18/04/2017

This motel is showing its age, but the staff members were pleasant, and my room was clean, quiet, and comfortable. Breakfast included the usual choices of both cold and hot items (eggs, sausage, biscuits and gravy, etc.), but it was distressing to see that all of the utensils and plates were made of environmentally-unfriendly materials (plastic and Styrofoam). There are two computers in the lobby available for guests. Astonishingly, one of them was running Windows XP, a seriously outdated operating system that is vulnerable to all kinds of malware. It had Norton anti-virus loaded on it, but the program expired in January. The other machine, running Windows 7, had no visible anti-virus protection. I wouldn't trust either of those computers for anything that required me to enter a password or any other personal information Caveat emptor.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thank you for your comments concerning our hotel, and we are aware of the need for some necessary updates, and over the next 12 months, these items will be addressed. We are doing a complete lobby renovation which will include new guest computer systems, along with updated fitness room, and other quality items. We appreciate your willingness to help us achieve this esse3ntial guest quality and hope you will continue to stay with us.

"Not too for from Bardstown KY"

5
17/04/2017

When traveling in the Bardstown area, the Best Western in Shepherdsville KY, is a great place to stay, this is a plus motel, staff go of there way to make your stay a good one, rooms are very nice, breakfast is very good and right off the interstate.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for your kind comments and please come stay with us again.

"Nice Older Property"

4
09/04/2017

I was a bit worried when I saw the age of this property but upgrades and renovations have been done fairly well and for an older property it's a nice property offering a good stay. The breakfast was very good and well maintained. The Jacuzzi in the room was in good condition and worked very well. We would stay at this property again.

Doug S, General Manager at Best Western Shepherdsville, responded to this review
Thanks for giving us a chance to prove our commitment to 100% guest care. This property is undergoing many renovations, and over the next year, the exterior and interior will undergo dramatic changes to upgrade our older image. I appreciate the fact that you gave us a chance to prove that even though we have been here for many years, it has not diminished our quality or excellent guest service.

"A very comfortable stay."

4
03/04/2017

I was driving from through Louisville when I decided to stop at this hotel just because it was right off the highway. As I was writing this review, I saw a lot of negative comments about the rooms. My room may have gotten a renovation or something, because it was very clean and comfortable. Location: Right off the expressway and next to a Denny's. Gas station is right there, too. Staff: Was very nice and helpful. Parking: Easy. Plenty of spaces close to the side doors and rooms. Room: Room was very clean and had all the basics. The refrigerator worked well. The television had a great picture and a good selection of basic cable with Showtime. My room was right on the highway side, but I didn't feel like the highway was particularly loud, so I'm assuming the soundproofing is pretty good. Air-conditioning worked well, too. I feel like bed comfort is always a little subjective, but I found it very comfortable and got a good night's sleep. Bathroom: Clean with good water pressure. WIFI: Fast and connected immediately. Breakfast: Pretty basic for places like this. Eggs and sausage, biscuits and gravy, bagels, cereal, yogurt, and a couple kinds of juices. I would definitely stay here again and would recommend it to others.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for the great review and I appreciate the comment concerning the "negative comments you read" before coming here. As one of the highest rated trip advisor properties (winner of four Trip Advisor Awards of Excellence") I would like to know where you saw these negative comments so I may address them. This would be greatly helpful in toward better guest service and quality. Reviews of any kind are helpful training tools and we utilize them to ready our staff to better serve the traveling public. I appreciate your taking the time to write us and give your important opinion. Please come again.

"Good stay"

4
02/04/2017

No problems. The room was decent and quiet for the most part.. I would stay again and could also recommend to others. Parking was sufficient and well lit in the parking lot. Also I didn't have to walk far to get to my car.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us, and for your comments about your quality stay. Please come again.

"Room quality"

3
01/04/2017

The room was not up to standard. The carpet was dirty and full of holes. I thought that Best Western would have improved there rooms by now. The people that worked there were very nice. The bed was ver comfortable.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I would like to apologize for the housekeeping problems you found in your room. I assure you that we strive to make a quality stay for each and every guest and that your finding are wholly unacceptable and will be addressed immediately. Thanks so much for bringing this to my attention. We will make correction and hope that you will give us a 2nd chance to give you a terrific stay.

"Cuting Our Time Short"

3
01/04/2017

Easy to find right off the interstate. Free breakfast with the usual fare of eggs, sausage, biscuits and gravy, cold cereals, various carbs and make what you want waffles, apple juice and orange juice with coffee and milk. That is the best part. The beds are hard a a brick and I have NEVER stayed in a hotel where the bottom sheet does not even cover the bed pad! Pillows are old and super lumpy, but the front did have an extra blanket when asked. The bathroom tub needs replacing and although there are at least 10 coats of paint it needs another coat on the door to cover the rust. It seems this s a very old hotel that has been renovated. One of the two computers in the front lobby was not working. Also, maybe rethink the way you have the computers in the lobby facing the public. Maybe allow some privacy to those who are using them. The work out room was closed due to renovations, would be great to let your customers know either on your website or when calling for reservations. The pool is outside and was also closed. I usually put Best Westerns just above the Motel 6 establishments. However, as more and more hotels are not accepting dogs we had little choice. It is well above my experiences with Super 8 or Motel 6, BUT I would say if 90% of your amenities are down for renovations or other reasons the prices should reflect that inconvenience.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I apologize that your stay was not up to proper standards. Unfortunately the fitness room is down while we make necessary renovations and build a complete new exercise facility to better serve our guests. The other items will be addressed at once, as they are not acceptable and I am truly sorry that you had to deal with less than quality accommodations. We pride ourselves in top flight guest service and quality, and it is apparent that you received neither. I hope you will give us a 2nd chance to prove what the majority of our guests have found, and trip advisor confirms, that the Best Western Shepherdsville is an excellent stop for the traveling public.

"Fantastic!!!"

5
27/11/2016

We arrived late due to a traffic hold up and our room was waiting for us. It was immaculate and comfortable. Our 2 cats settled right down and we were surprised when we slept later than planned. The breakfast had more choices than more expensive hotel chains. The price was reasonable and all the personnel was very friendly. Thank you Best Western Shepherdsville - we'll be back!

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We're so glad you had a great stay. We look forward to seeing you again soon.

"Best Value in the Louisville Area"

5
21/11/2016

We've stayed at this hotel on numerous occasions. It really is the best value for the Louisville area. Less than 20 minutes from downtown, where a comparable room would cost double. There are plenty of dining choices available to fit any wallet and pallet. The staff is great and the facility is definitely above average. Unlike other hotels, the hot water is hot and the water pressure is strong.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for pointing out the value of a stay at Best Western Shepherdsville. For those traveling into the Louisville market, this fact is especially true during major events such as the KY Derby, Farm Machinery Show, Mid-America Truck Show, and the Street Rod Nationals etc. A short 15 minute drive from the city can save a guest a great deal of money, and supply equivalent quality and service. We appreciate your comments and are so happy to have provided another guest with a great stay.

"Another Best"

5
19/11/2016

Located just off the HWY with easy off & on, but far enough to be quiet. Our room was clean & comfortable. A Denny's 24 hr restaurant is located just across the parking lot. The Hotel parking lot is well lighted, and has ample parking if you are pulling a trailer. The hotel breakfast has a good variety, if you go away hungry it is your own fault.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us and for sharing your opinion on our quality and convenience. Please come again soon.

""Never Disappointed in this Hotel""

5
07/11/2016

We have stayed at this hotel many times before and have always enjoyed our stay. The staff is VERY outgoing and friendly not to mention professional. Room was super clean with plenty of towels for showering. We will definitely be returning...as our son lives in the area and we do visit 2-3 times a year.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We greatly appreciate your loyalty to us, and it is because of great guests like yourself that we work hard to bring consistent quality and excellent guest service to our valued clientele. Thanks for sharing your experience.

"Another great stay"

5
03/11/2016

Great stay again. Rooms are clean, desk clerks are always helpful. Breakfast has plenty of choices. Best part they are pet friendly! I frequent this hotel three or four times a year, and I've never been disappointed.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your ongoing loyalty to our hotel. We appreciate your business and willingness to write your comments to Trip Advisor. Taking care of nice people is our privilege.

"On a southern roadtrip and went to Jim Beam"

4
28/10/2016

We were on a southern roadtrip to Nashville and New Orleans and decided to visit the Jim Beam distillery. This was about the closest hotel to the distillery and we didn't want to have to drive far. Just a basic hotel for a quick night, but the rooms were clean, the breakfast was good. The best thing about this hotel is the friendliness of the staff. When I checked in, the gentleman at the front desk (can'r remember name, sorry) was the friendliest front desk clerk that I have ever met. Shook my hand, recommended local food and said if I needed anything that he was on the desk til 11 and would take care of it. Every person that we came across went out of their way to say hello. Average hotel made awesome by a great staff.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your terrific comments regarding the customer service at our hotel. At our Best Western, we truly appreciate our guests, and sincerely hope that every stay is special. There are as myriad of hotels in our area so wee must go the extra mile to stay competitive and offer the quality our guests demand and deserve. Thanks for staying and please come again.

"Good customer service"

3
24/10/2016

Stayed here for a trade show in Louisville KY. Hotel staff was very nice, room was clean and location was convenient. Only negative is the beds were very uncomfortable. Breakfast was good and parking was as well. Again, the bed was very uncomfortable...

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your timely and excellent comments regarding our guest service. cleanliness, location and breakfast. I do apologize that you found the bed less than satisfying. The hotel mattresses are Serta Sleepers, a recognized leader in the hospitality industry. I will make sure that your room is properly inspected, and that there wasn't a reason, outside of the mattress type, for this too have occurred. You're total satisfaction means everything to us. Again, my apologies and I certainly hope you will return again.

"Tdonelson"

5
10/10/2016

Jeanine has always been very nice the whole team keep the place very clean and very nice to stay at even when I have to do my 2034 hour restart it's quiet and I get my rest and helpful Chris is friendly too.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your comments regarding Jeanine and Chris. They are both excellent Front Desk Guest Service Representatives, and I will certainly pass on your comments to them. We appreciate your loyalty to us, as we do all the truckers and contractors who utilize our facilities on a routine basis.

"Generally a good experience"

3
10/10/2016

The parking lot was closed off and being re tarred but they made it easy by assigning us a room near an exit. the rooms have been remodeled, there is a small business area, and the breakfast was good for the type of lodging. the rooms had older furniture and a desk that was fitted into a corner and hard to access and more of a table. the bed and pillows were ok and the fit and finish of the remodel better than expected as it is an old building and has been done over many times. for the price a decent stay a good value.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your insight into our property and for the comments regarding renovations and ongoing projects. I apologize that the parking lot was being resurfaced during your stay, but unfortunately, this was necessary as part of our mandatory upgrades with Best Western. I hope you were not inconvenienced too much. There are numerous renovations on the horizon including an entire lobby update which will change and provide quality upgrade for the front desk, business center, breakfast area, and fitness room. The fitness room has already been closed, and work will begin shortly on the lobby areas. WE hope our valued guests will bear with us during this period as we move to better accommodate them with quality and 100% guest service.

"Very friendly, good breakfast"

5
09/10/2016

We had no problems with this hotel. The staff were very friendly and helpful, even when we informed them we had to check out a day early. Breakfast was better than most hotels with eggs, sausage, biscuit & gravy, waffles, plus the other usual grab & go breakfast items. The bed was kind of uncomfortable, but that is the only thing I have to complain about. I would definitely stay here again if we were in the area.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your comments, and we hope to see you again soon.

"Hotel stay"

5
07/10/2016

Hotel was very clean, and the staff were all very friendly. I spent two nights at this hotel and would stay again if I had to return to this area. The breakfast was very good and the eating area was clean, which means a lot to me

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your great comments. We are so pleased that you found our accommodations acceptable. Thanks for taking your valuable time to write us.

"Thanks for being Pet-Friendly!"

5
06/10/2016

I was on my way home to Ohio and booked a room at this property on priceline. I chose BW, b/c they are completely pet friendly with no pet fee. Thank you so much! I have two dogs who enjoyed their stay :) The lady at check in was friendly and helpful. My room was very clean, had a large bathtub, and the bed was comfy. I also got a fridge and microwave. I sort of also chose this location, b/c they had a fitness center. I was disappointed that the treadmill didn't work and the Schwinn Airdyne has something wrong with the right pedal. The universal gym was fully functioning. There was enough room to do some jump roping too. The breakfast was pretty good..they had hot items and cereal. There isn't really any place to take your dog for a long walk. We just did a big loop around hotel. The wifi was fast :)

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your comments about the hotel and I apologize for the inoperable piece of equipment in the fitness room. I will take this opportunity to announce, and this information is on our websites as well, that as of October 9th, 2016, our fitness room is now closed. Lobby renovations have begun at the Best Western, and this room will remain closed until further notice. The fitness room is being completely updated and moved, and the entire lobby area will be changing to better suit the needs of our valued guests. We apologize for any inconvenience. Please bear with us as we update our property to bring you the best accommodations in the area.

"A good night's rest!"

5
02/10/2016

The hotel is being remodeled and the entrance and lobby was beautiful. The artwork on the walls were noticeable and pleasing to the eye. The breakfast room is the nicest I have ever seen....ample seating and very nice selections which were well stocked. The pool had just been renovated and was not yet open for use. The room was very clean and provided everything I needed. I prefer a softer bed but it was comfortable just the same. WIFI which is always nice. Ice close by and fresh brewed coffee in the lobby at 10:30 p.m. The staff was pleasant and very helpful. We will use this property again when traveling North or South!

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your kind comments regarding the professionalism, quality, and facilities at Best Western Shepherdsville. We look forward to seeing you again soon.

"Big Disappointment"

2
01/10/2016

The front desk staff were polite & professional. The room looked nice upon entering but there were some issues we noticed later. Our view was of the side of a shed. The pool was outside & closed. The tub didn't drain properly which left us standing in inches of water by the time our showers were done. There was an extension cord that plugged into a lamp & the wall. We tried to plug a phone into the extension cord but it shorted out the lamp when we picked it up. There were 3 small pillows on each bed. One pillow just wasn't enough. The outer bedding was scratchy & not comfortable at all. But the bedding & room were clean. Breakfast was sub-par, the waffles tasted awful & the meat was dry. For $122 I was hoping for a better experience.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I would like to apologize for your stay being less than anticipated. Our pool is closed for the season, with normal closure time the day after Labor Day. This is SOP for most hotels with outdoor pools. The shed you mention is the pool pump room. I'm sorry your view wasn't better. I will most certainly bring your other comments to the attention of our maintenance personnel, and I appreciate you pointing this important issue out. Our breakfast normally receives high marks as is apparent in many Trip Advisor reviews, and I am sorry you were not pleased with the "make your own" waffles.

"Three day weekend stay"

5
26/09/2016

Very nice stay. No complaints about the room. Let them know about the tub diverter valve when we checked out but it really didn't affect the shower, just came out of the tub faucet at the same time. Shower might have been a little stronger if it were working better, but it was fine as it was. Chris at the front desk is extremely polite and very helpful when it comes to local questions you might have. He's very knowledgeable as he's been in the area for many years. Also, if you drive a truck, yes, they have REAL truck parking. Not like some places you call and they say they do and when you get there they really don't. LOTS of truck parking here! AND, the lot isn't covered in holes that you could lose your truck in. Very nice parking right across the street! Chris says there's even some more at the end of the building, so if you're in a truck don't be afraid of this place! Denny's restaurant across the street and a discount on food if you're checked in at the hotel. Walk across the highway to other places to eat and shop.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for staying and your kind comments regarding Chris. He is an excellent front desk guest representative and an asset to our staff. I also appreciate your comments regarding truck parking. We love truckers and they frequent our hotel, as we are a top CLC site and offer the best parking arrangements for their rigs.

"Great price good quality"

4
23/09/2016

Everything was as advertised. Clean and comfortable room for a great price! Staff was very friendly at check in and also recommended a few restaurants in the area. I used the fitness center as well which was fairly basic but worked!

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your comments, and we certainly hope you will stop in again. Thanks for visiting us and allowing us the honor of serving you.

"Pretty good "

3
19/09/2016

Good hotel for a one nighter. Hotel staff was courteous at check in. It does smell a little funny. Rooms were cleanish and was at a nice location. The beds were huge. I probably wouldn't stay here again but only because of the smell.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We are in the process of re-painting many of the rooms, and this may account for the smell you encountered while staying. I apologize for the problem. There are numerous renovations underway and we hope to accomplish these with as little guest impact as possible. I certainly hope that you will give us another chance to serve you and I appreciate your comments.

"A Nice Hotel with Laundry Facilities and a Pool"

5
16/09/2016

This was a nice hotel with comfortable rooms, a beautiful lobby and a huge breakfast room. We enjoyed our stay and used the pool, as well. The pool is nice -- located next to the expressway, but still a very nice pool. There is a BP station nearby and a Denny's. The laundry was an added bonus.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your kind comments regarding our facilities. For your information, our lobby, front desk area, fitness room, business center and breakfast room, will soon undergo a major renovation to modernize, add space and increase our amenities. We certainly hope that you will pay us a visit and check out the new facilities for 2017.

"Great place to stay."

4
14/09/2016

Great for business travel. Warm friendly staff, good breakfast, workout room and a outdoor pool. You will find some good local restaurants in the area. Close to many attractions like bourbon trail tour and 20 min from downtown Louisville.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us and taking the time to write these nice comments. We appreciate your business and hope that you will stay with us again anytime you are in our area.

"Clean, well appointed room."

5
09/09/2016

This was the cleanest and most traveler friendly room that we had in our trip across the country. They also welcome small pets, and our kitty was very comfortable. Beds were great and all amenities actually worked. ex. easy access to internet

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Quality and professional service are everything in our business, and we are thrilled that you not only experienced it, but are willing to tell everyone else about it. You are our kind of guest. We look forward to seeing you again.

"Great Value"

5
07/09/2016

The Best Western in Shepherdsville is the halfway point for my NC and WI family so we plan a visit every year. We've stayed exclusively at this hotel for at least 6 years because of your value, location and amenities. The staff is always pleasant and goes out of their way to make sure our visit is great.

"One night in Shepherdsville, KY"

5
07/09/2016

This was a very nice hotel with a friendly and helpful staff. We had no issues with the facility. The location was easy to find and we had good access to nearby highways that allowed us to explore the area at ease.

"Good Experience"

4
05/09/2016

Clean room, comfortable bed and good location. The staff was great when we checked in and gave good recommendations for dinner. Breakfast was very good. It was convenient to the Bourbon Trail. It was easy to access the WIFI.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us and for taking the time to let us know about your stay. We appreciate the comments and hope to see you again soon.

"Top notch."

5
02/09/2016

All i can say is awesome hotel. Room was clean. House keeping very helpful and professional. Chris at the front desk was very polite, professioal, and knowledgable of the area. Trip advisor needs to update their site. The bar and resturant is not open now. The breakfast is what is expected. Hot and cold items. We will definetly stay again next time we visit.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your kind comments and especially for flagging us on the fact that Trip Advisor is still advertising the lounge and restaurant, two locations that are no longer part of our operations. The lounge has been closed since February 2016, and the restaurant is no longer part of our company, although the 24 hour Denny's Diner is still open across the street from us. It is just no longer controlled by our company. Thanks for the kind words about Chris as well. He is an excellent front desk guest service representative, and will be rewarded for your comments. Thanks again, and we hope to see you again soon.

"Outstanding Service, Impressive Improvements"

5
30/08/2016

Staff at the Best Western Shepherdsville go out of their way to make sure that guests are satisfied with their stay. We stayed here 4 years ago, and were not so impressed. But, WOW, have they "upped their game"!! Service and friendliness were awesome, and the facility, although still needing some renovations, has been nicely upgraded since our last stay. My family will definitely return when staying in the Louisville area.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your kind comments regarding our ongoing renovations of facilities and service. Comments such as yours lat us know that we are headed in the right direction. As we move into 2107, major renovations are planned on the lobby, breakfast and meeting areas of the hotel, as well as ongoing changes in landscaping, outside appearance and room amenities. We are committed to running a quality hotel that builds return guests. The performance of great service should be a given, and I appreciate your notice to my staff. Please come again soon.

"Best Staff ever!"

5
17/08/2016

Absolutely the BEST Best Western I've ever stayed at! Staff was very professional. Very Nice rooms. Breakfast was varied hot and delicious. Pool was clean, with plenty of tables and chairs. The whole motel had an outstanding atmosphere.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for all of your kind comments regarding the quality of your stay. It was our pleasure to serve you, and we hope to see you again soon.

"Harley riders"

5
15/08/2016

Our Harley chapter stayed here during our Bourbon Trail ride. It was awesome! We were treated with respect and courtesy from the start. Chris, at the front desk, went over and above his normal duties to help ensure our stay was pleasant and enjoyable. We book a block of rooms when we do our weekend rides, and this is the first hotel that kept our rooms together instead of spreading us around. Only complaint was the bed was pretty hard.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Best Western Shepherdsville loves bikers and is an official Harley Rewards amd Biker friendly stop. We encourage all bikers to check out the Bourbon Trail, one of the country's great rides. and to stay with us. We are less than three miles from the Jim Beam Distillery, at the start of the Bourbon Trail. Thanks for your kind comments regarding Chris. He is an excellent front desk guest service representative, and I will certainly pass along your comments to him. We hope you and your fine friends will ride back and see us soon.

"I slept in an ashtray"

1
01/08/2016

My husband and I booked this hotel before we headed to Nashville for the weekend. We arrived about 8:30 pm and when we walked into the lobby we both smelled state cigarette smoke but figured it was from the large gathering of people smoking near the lobby door. We were greeted by Chris who gave us some recommendations for dinner and some history of the town. We thought it was weird that we had to sign a waiver that we wouldn't smoke in the room ($100.00 fine if we did)even tho we don't smoke and it was SUPPOSED to be a non smoking hotel. We went up to our room, 221 and the first thing we noticed was the floral smell as soon as we walked in. We dropped our bags, checked out the huge room, set the a/c and headed to dinner before they closed. We got back to the hotel about 10:15 and saw Chris again. We thanked him for the dinner recommendation and headed to our room wanting to take a shower and go to bed since we planned to leave early. Even tho it was after 10 there was a lot of people milling around especially by the doors smoking. About 2 am I woke up coughing, nose stuffed up and could taste the stale cigarette taste in the back of my throat. I could smell the cigarettes in my hair and pjs. Every time the a/c kicked on the smell got worse. In the morning we saw cigarette burns throughout the room, on the tub, floor! Taking a shower again didn't help since the towels smelled too. When we checked out I told the front desk about the problem and that we better not be charged the fine. She said okay but there was nothing she could do and that housekeeping would have noticed the smell when they cleaned it the day before. I told her the smell is in the comforter and she said that was impossible since that was just washed that day. I told her the smell is old, and that the floral smell was a coverup for it. As soon as I got in my vehicle I tried calling Best Western but the feedback line didn't open until 9 am mountain time. We stopped at a store and I had to get some nasal spray, throat lozenges and Frebreeze. I called the first chance I got and at first the girl seemed very concerned. She then put me on hold and when she finally came back on she said she spoke to Chris who remembered us. He told her that if we would have complained he would have moved us into a room that another couple moved out of because they smelled a strong odor of paint. REALLY?!!! Yeah maybe a paint smell would have been better than stale cigarettes but it was 2 am when I started not feeling good. She basically said that there was nothing she could about it. I told her that the smell was old, it's in the carpets, the couch, everywhere. She said the hotel has been smoke free for 20 years. In Nashville we ended up stopping at a laundry mat and washing all our clothes because of the smell. I'm a platinum card member with BW and am highly disappointed with this hotel and then the POOR customer service I received afterwards. I know I will NEVER stay at this location again. I may have to turn in my card too because of the customer service I received. I thought I was staying at some low life chain instead of BW. The photo I attached is of the cigarette burn on the tub

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Our records indicate that you were refunded the full amount of your stay at our hotel on August 1, 2016. This refund was authorized by the GM after reading your review on our Medallia system. We are not going to ask you to pay for a bad stay at our property. There is never an excuse for poor conditions in a guest room, and you have my apology for the inconvenience and unacceptable quality. Our hotel. like almost every major chain. do fine guests for smoking in guest rooms or in any6 public areas of a non-smoking hotel. Some hotels, such as Marriott fine as high as $250.00 an incident. But unfortunately, even with stiff fines in place, many guests still smoke in their rooms with complete disregard for others, and then willingly pay the fine. I am truly sorry that you were not happy, and as stated, were not charged for your room. If you have any other issues, please feel free to call me at the property.

"Great deal"

5
27/07/2016

On a road trip with family we decided to stop and sleep for the night. There were a number of hotels off the exit so we basically decided from the exterior appearance. It was neat, quiet, and didn't appear outdated. For little over a hundred dollars we had a very clean, modern, safe feeling, and comfortable room. I'd stay here again in a heartbeat.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
With the myriad of hotels available in our area, we appreciate the fact that you choose us, and more so, that you were pleased with your accommodations. We hope you will consistently stay with us and Best Western in the future. Thanks for writing.

"Average stay just an older complex"

3
26/07/2016

This Hotel could be upgraded on appearance like carpet in hall ways of rooms and in the rooms. Painting in bathrooms ,upgrade on ac equipment in rooms better ways of getting to rooms like more elevators for access

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
As the hotel is under new ownership, many of the things you mention here are being updated or will be updated as wee move forward. Major changes are planned at the property to maintain our position as the No. 1 Trip Advisor hotel in our market, an award for excellence earned through hard work and quality adherence. I appreciate your comments, and please check with us agai9n as we move to meet your needs.

"Stay from Hell"

3
25/07/2016

The whole stay wasn't bad after a tremendous amount of issues were resolved. First night was horrible with frequent internet disconnections, kids running up and down the halls pounding on guests doors to the obnoxious odor you smell upon entering the room. The second night was just as bad with finding a note from some weird person who claimed that got aroused from watching me sleep. All instances were reported, In my opinion only three staff members went above and beyond to provide outstanding service with Jeanine (Front Desk) even offering to come back in after she had clocked out if I requested her assistance with something. Sarah and Sherry in housekeeping deserve a big applause as well for recleaning my room a couple times because I felt it wasn't satisfactory, they didn't complain like most would have and even carried on a rather comical conversation with me while doing their job. Bravo you three.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for the kind words about our staff who were , for lack of a better term, "under siege". During your stay with us, we were accommodating multiple juvenile teams that were competing in the Baseball Nationals in Elizabethtown, KY. We routinely house sports teams, and greatly appreciate their business. But unfortunately, t this group was unlike any we had seen in years. We experienced many problems during the week, with the greatest difficulty being the lack of parental control that occurred with too many of the groups we were housing. Our staff has limited power with juveniles (outside of law enforcement intervention) when so-called chaperones refuse to involve. Many times we found our hands tied, and I so appreciate your comments regarding my staff that did their best to control chaos. I apologize for the note, which apparently was delivered from one of the kids having a laugh at other guest's expense. I assure you that the activity of that week was not a reflection on the normal operations of our property. I can only hope that one day, you will allow us a better chance to serve you. Again, my apologies for the situation that occurred.

"Great Stay at Best Western (as usual)"

5
23/07/2016

Our one night stay at Best Western Shepherdsville was pleasantly without worry or bother. Room was clean, king bed very comfortable and the hot breakfast was good to wake up to. I was grateful for the gluten free options available at breakfast! We always stay at Best Western and enjoyed Shepherdsville as much as we expected and hoped.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us. "No worry or bothe" is exactly the way it ought to be, and what you should expect from a quality stay. We are glad we could bri9ng that to you, and hope that you will stop again at the Best Western Shepherdsville.

"best western shepherdsville kentucky"

4
21/07/2016

the hotel was clean and updated with a refrigerator and microwave. comfortable beds, nice breakfast and a helpful staff. Check in and check out was fast and simple. I always stay at this best western on my way to Alabama

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for always staying with us in your travels South. We love return guests, and especially those that are kind enough to write about our quality and service. Hope to see you again soon.

"Not too for from Bardstown KY"

4
18/07/2016

We stayed here at Best Western Shepherdsville, because could not get rooms in Bardstown, have stayed here before,and is a good place to stay. The staff are always very nice, nice size rooms and clean. The breakfast is good, you have several choices of breakfast items. Motel right off the interstate.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for staying with us and for your kind comments about the hotel. We hope you will visit us again soon.

"Best Western South- Shepherdsville, KY"

5
15/07/2016

Good Morning Doug (General Manager)- I wanted to pass on an experience I recently had at the Best Western Plus South in Shepherdsville, KY. My family & I were traveling home to Michigan from a week-long visit in Alabama. During the week, my kids came down sick with head colds & then as they were starting to feel better, my wife came down with it towards the end of our visit. On the way back to Michigan on Friday, July 8- having driven the entire day on my own, my kiddos were finally starting to pass out for the night around 10 p.m. & with another 6+ hours to drive we had decided to call it a night & I started keeping an eye open for a place to stay as we approached Louisville. All I can say is that I am SO VERY HAPPY I chose the Best Western, but for 1 very specific reason- Chris! By & By, the hotel is like any other, but when I walked into lobby a young man came jogging up to the front counter, apologizing for the wait (which was all of 20 – 30 seconds tops). I asked about a room- he had 1 available, but warned me of a baseball tournament that was happening that weekend & lots of kids running around raising hell might not be the best situation for a good night's sleep. I told him I'd take that gamble. Chris was beyond amazing- incredibly personable, helpful & informative. You definitely have a top notch employee in Chris & I hope that Best Western International understands what kind of quality person they have & gives him every resource to one day take the reins & move up the ladder of the company. Regards- Andrew

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you Andrew for your kind words about our front desk guest service representative Chris. He is an excellent employee and a heroic hospitality star. I so appreciate that you have taken the time to recognize this fine young man, and the service he provide to each and every one of our guests. I will make sure that he sees this. Kind words to excellent service reps only serves to motivate them to higher levels of professionalism, and serves to stimulate growth in other staff members. Thanks, and please come visit us again.

"Independant trucker"

5
13/07/2016

Traveling to the louisville area on buisness every week I stay at this best western every week, sometimes 2 or 3 nights per week. One of the cleanest, most comfortable rooms you could ever hope for and as for the staff, there is simply no better. Always friendly and helpfull, from the front desk right up to the management. As a rewards member i was missing some rewards points for recent stays. jeanine at the front desk said she would look into it for me. She went as far as pulling my stays for the full year and made sure i was credited back for my missing stays. How many people would do that?? NOT MANY! Thanks jeanine!!! Your the greatest!!?

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for the kind words, and we want you to know that we appreciate your business immensely, and the comments about the quality of our rooms and staff. Jeanine is an excellent employee and Front Desk Manager and we are proud to have her. Thanks for recognizing her. It will make her day. We enjoy your visits and hope to see you again very soon.

"Very pleased"

5
13/07/2016

This hotel is very easy to get to. Very comfortable beds, plush towels. Breakfast room was a bit chilly. The breakfast was plentiful, well presented. Chris - night desk clerk was very helpful answering any question we had. It was close to the routes we needed for our day trips - Mammoth Cave, Louisville and Bardsville. I recommend this hotel.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
So glad that6 you enjoyed your stay with us, and thanks so much for the kind comments regarding quality and our staff person Chris. He is an excellent employee and routinely gets compliments about the level of service he provides our guests. He is a true professional and a asset to our company. I will pass on your comments to him. Thanks for writing, and we horpe to see you again very soon.

"It was horrible stay"

1
08/07/2016

Starting from Reception, till room condition and cleanness , everything was worst. I wont recommend anybody to this hotel. It is a truck driver few hours stay kind of hotel not for business or leisure people

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We apologize that you found our hotel unsuitable. It would be nice to know the specifics of your stay so we could address the problems you encountered. We are the area's number one ranked hotel, serving many others beside truckers, whom incidentally, want quality every bit as much as any traveler. To believe otherwise is simply degrading to the fine members of a fine industry. I hope you will allow us to serve you again, and apologize for your stay.

"Good Hotel Except for Breakfast"

3
04/07/2016

This was a good hotel to stay at except for breakfast. They have a cut off time of 9:30, which is way to early especially on a weekend. Then they couldn't keep up with the people that were there, and were constantly running out of stuff and people had to wait. Plus the milk for cereal was half frozen.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I apologize that the breakfast was not as it should have been, especially given the fact that the rest of your stay was good. It is disappointing that this issue fostered doubt on the quality of our hotel. I assure you that your concerns will be addressed with ownership, and staff so as this does not happen again. I appreciate your candor, and your giving of your valuable time in writing this to us. I hope that you will visit us again, and that we can make up for our prior mistakes.

"Not happy. "

3
29/06/2016

No internet. Room smells. Bathroom had a dirty toilet. Glad it's only for the night. Front desk attempted to be helpful but came off just creepy. I don't think I could have had any longer of a walk down the first floor hallway to get to my room. The key reader is ancient and took me five minutes to get the key register. Pool is being renovated. Just a side note.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I cannot apologize enough that we apparently dropped the ball with your stay. As an award winning Trip Advisor property, this is NOT the kind of review we would hope for from our all important guests. Your review is appreciated and will be passed on to staff as a much appreciated warning to do far better work. Thanks for taking the time to write us.

"Always a Great Stay"

5
27/06/2016

I stay at this Best Western traveling from Michigan to Alabama. It never disappoints. Chris is a great desk clerk. He makes sure your stay is the best it can be. The breakfast area is clean, and has lots of choices. This hotel is a very clean pet friendly hotel.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your kind words about Chris. He is an excellent front desk service representative and goes out of his way to make every guest stay 100% great. Your satisfaction is our No. 1 concern, and we hope all of our employees are equally impressive and caring. Please come again soon.

"Very Nice Hotel"

4
27/06/2016

Stayed one night in June, 2016. We stayed in the King room. Room was very large and spacious, much more than most hotels we have stayed. It was very clean, which was most important for me. Breakfast was good with several items available. I would recommend this hotel.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for sharing your experience with Trip Advisor, and thanks for being a returning guest.

"great service"

5
20/06/2016

service manager - great 1st floor room Great every year we go here(June), always take good care of us .Best Western is my go-to brand. Queen beds and pillows are very comfortable. Family loves it too...and they always are accommadating to my kids and grandkids...

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
There is nothing more important in our business than the building of repeat satisfied guests. You are the reason we train hard, and work hard to perform heroic guest service and the constant push to give a better product. We appreciate that you acknowledge our efforts, and thanks so much for staying year after year.

"Don't Recommend This Hotel"

1
17/06/2016

This is a very old hotel. The rooms are small, very worn, and smell. The hotel is billed as being non-smoking but smoke filled the reception area and the halls. This is a dingy old hotel. Avoid it! There are much better hotels in the area.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We apologize that you found our highly rated Best Western unacceptable. Since you gave very few specifics, and are unidentified, and this hotel is a award winning trip advisor property based on hundreds of reviews, I would certainly like to know at what time you found our lobby "smoke filled", and what specifics resulted in "dingy". I am very concerned about the problems you found, and we will always strive to correct any guest problem. We hope that you will give us another chance to prove our commitment to quality.

"Easy to get to.."

5
14/06/2016

We have stayed here a couple of times because it is easy to get to and several things around there to see. Places to eat are near as well. The staff (Chris) was very helpful in giving directions and information about the area.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks so much for your kind remarks about the Best Western Shepherdsville. Chris is an excellent employee and committed, as all of us here are, to giving you a 100% guest experience. We look forward to seeing you again.

"Some things just can't seem to change"

2
13/06/2016

Having been here previously, I was encouraged to return...Hmmm somethings we consider! Here, now under new management...the old things and dilemnas remain intact. New faces does not change the paces. This place is dated and is in need of some upgrades, yet all working personnel are aware and readily appologize and yet the problems remain....time to place our head and money some where else!

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I apologize that you were not satisfied during your stay and did no0t feel that changes are occurring as a result of ownership change. At the present time the swimming pool is undergoing a 45K facelift. All lighting for security purposes have been upgraded on the property with the addition of multiple lights. The landscaping is currently undergoing many changes with the grounds being changed, tree removal, shrubs painted, etc. Linen has been upgraded. Changes take time and as you pointed out, finances. Come this fall, there will be major structural changes and and complete lobby renovation and a upgrade of the property exterior. In the meantime we were pleased to be recognized by Trip Advisor in the top 10% of TA properties for 2016 by receiving their award of excellence.

"Great Stay"

5
08/06/2016

We were on a motorcycle and this was a great hotel for a 2 night stay. The staff were all great and the hotel was very quiet and peaceful. It is very convenient to Louisville without all of the traffic and noise. We would definitely recommend this hotel to anyone wanting a nice place to stay.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We love motorcycle riders at Best Western Shepherdsville. We are so glad that you found our hotel quality, staff, location to your liking. We are a Best Western "Ride Rewards" Harley Davidson friendly hotel. This partnership offers our guests exclusive recognition, savings and benefits to Harley travelers, including savings on hotel room rates. Thanks for staying with us, and please ride again to Best Western Shepherdsville.

"Convenient and friendly"

5
04/06/2016

Great place for an overnight stay midpoint between Chicago and Altanta. Stayed here many times several years ago when the hotel had a karaoke lounge and there was not much else in close proximity. Now there are quite a few dining and shopping options nearby, and the hotel is very conviently located off the highway. The lounge has been replaced by a nice breakfast area, and the hotel is now smoke free, very clean, and comfortable. When I mentioned that I missed the karaoke lounge, the manager of the hotel took the time to write me a personal email to thank me, and explain that they hated to see the lounge go as well, but it had been losing money for years. Very nice staff there.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you so much for writing your remarks about our hotel. For the benefit of our other repeat guests that remember the lounge, sadly we had to close this back in February 2016. The bar was not making revenue goals, and increased liability made keeping this open, unrealistic. We apologize to all who enjoyed this aspect of our hotel. We hope, as we move forward, with updates in quality and amenities , our hotel will only increase its service initiative to our valued guests.

"Best Western Plus South Sheperdsville, KY"

5
30/05/2016

Very clean and breakfast was good. Excellent place to stay for the value. Plenty of eating places close by. Louisville was minutes away. Plenty of sights to see like the Louisville Slugger Museum, Church Hill Downs, and much much moor.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for the kind words and for recognizing the "value" of a stay at Best Western Shepherdsville. We feel for the quality and level of service, that our hotel offers the best deal for those traveling I-65, or doing business in the myriad of markets that our hotel serves-Louisville, Elizabethtown, Bardstown, Fort Knox and of course Shepgerdsville/MT. Washington. Please come again and thanks for taking the time to write.

"Clean and comfortable"

4
26/05/2016

The hotel is a convenient place for business travel. It is located near pleanty of local amenities and there are enough fast food restaurants around to never go hungry. The room was clean and quiet and the staff was courteous and friendly. It was a warm day and apparently the service staff had decided it would be a good idea to cool things down...you could have hung meat in my room- which was fine...until icicles started to form on the end if my nose!! The breakfast was a little better than most and a good way to start the day. All in all it was a successful stay and I will be back.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your kind words and we certainly apologize for our attempts to freeze you. This was certainly not our intention LOL. Thanks for staying with us and for taking the time to let us know about your stay. Your opinion and feedback matter a great deal to us. Please come again.

"Great Location outside of Louisville"

4
25/05/2016

This was a perfect stay after going to races at Churchill Downs and heading to Nashville. Breakfast was filling with a good variety. Location near Louisville at a fair price was perfect. It is easy to find near the freeway but not noisy!

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Another satisfied guest who has discovered our convenience to all the events, meetings, and tourism of the Louisville. A short drive, less than 320 miles guarantees big savings over downtown properties and our guarantee of quality and great service. Thanks for writing us, and please stay again.

"BEST WESTERN Shepherdsville"

5
24/05/2016

I was staying here as I was attending a 3 day trade show in Louisville at the Fair and Expo center. I like to stay away from the crowds of Louisville property's during these show. This is my first stay at this property, and if the need comes up again, I will stay here again. I choose a double queen bed room. Even though I travel solo, the extra bed gives me a place to sit all my bags, as most of the places I have stayed in don't have enough places to set your bags and allow you to rummage through them. Place was clean, no smell of somebody who smoked in the room. Plenty of towels, and the usual sample toiletries were available. Breakfast was available, but I never ate it. I left early (7am) and got in around 9pm each day. This facility has plenty of free parking available, and a Denny's across the street. You get 10% off if your eat there. I didn't, as I ate my evening meals in Louisville.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Your fine review points out one of our most important marketing facts. Those attending major shows or events in Louisville, whether it be the National Farm Machinery Show, the Mid America Truck Show, the KY Derby, the Street Rod Nationals, or any myriad of other shows in Louisville, can save big and find true quality by simply driving a few minutes further south. Our location, directly off I-65 at Exit 117, puts Louisville less than 20 minutes away, and for that, one can find real value and guaranteed great service. We certainly hope you will return again and again, and please, tell your friends about the Best Western Shepherdsville.

"One of the Best Best Western's"

5
21/05/2016

This was a very clean and nice places to stay the help was the best and very friendly and helpful .Very clean and nice breakfast room and well stocked . I would stay there again when in the area. The location was very easy to the main highway and easy to get in and out of. Plenty of parking and very safe .

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Great service and quality drive any good property, and at this Best Western we strive every day to provide both. Comments like yours tell me that we are doing things right. Please come again and again. We love happy guests.

"Good Overnight Stay, just not Sure what this is a "Plus" Location"

3
20/05/2016

Just stayed for one night - convenient off the highway and plenty of places to eat are around this exit, too. But I'm not sure why this is considered a Best Western "Plus". The room was honestly a bit small. Nice furniture, but small room. Could also hear the folks in the hallway. Decent breakfast - they had hot chafing dishes with scrambled eggs, sausage, etc., but it wasn't great - just OK. Coffee wasn't anything you'd want a second cup of. It was like it was ... almost ... a "Plus". They did have an exercise room; and after the pool renovation is complete - that would be a good option, seemingly - but it is currently closed - believe it is scheduled to open in June, 2016. Wasn't bad - just was a little less than what we anticipated.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I apologize that you did not find us at "Plus" standings, and we are striving every day to make improvements that will avoid negative perceptions from our valued guests. Many necessary improvements, such as the pool, are underway, and we are confident that these upgrades will serve our name and brand far better. The pool is scheduled to re-open around June 15. We have had numerous delays due to inclement weather conditions that have stalled our contractors. Other improvements to the hotel landscaping and servis are underway to better serve our guests. Thank you for your comments, and we appreciate your taking the time to write us. We hope you will come again and give us a second chance to better serve your needs.

"Need a clean, quiet motel.....stay here....."

5
18/05/2016

Loved the hotel as it was very,very clean and quiet. Beds were great and it was definitely the cleanest hotel room I stayed in,,In fact, I've stayed in 5 star hotels that were not as clean! The staff was friendly and helpful. I would stay here again if traveling through the area in the future. They have free wifi and includes hot breakfast.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
You humble us with your glowing reports of our housekeeping. It is so nice to hear, and we so appreciate you taking the time to acknowledge the hard work and commitment of our housekeepers. Please come again soon and tell your friends about the Best Western Shepherdsville.

"Relax ....your in a clean, comfortable room."

5
17/05/2016

I've stayed in quite a few Best Western Hotels and I have to say that for the most part you can depend on having a comfortable bed, clean room and a very nice hot breakfast before you hit the road again.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for recommending Best Western. We are committed to quality and great guest service. Thanks for your kind comments.

"On our way to Georgia"

5
17/05/2016

What a great hotel, a Best Western Plus, however we did not receive the usual welcome gift bag. The breakfast room is very large and well stocked with the usual BW plus items. We would stay here again if in the area. Close to fuel and food

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for staying with us, and for letting us know that you had a great experience. W#e hope to see you again soon.

"Great location accessible to bourbon trail"

4
16/05/2016

Spent two nights here. Quiet & great location. Close to all amenities. Friendly & helpful staff. Clean rooms. Includes breakfast & free wifi. Right off freeway as well. Originally booked for one night but should have stayed three. I would recommend this location

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
We are the closest hotel to the Jim Beam Stillhouse, at the head of the Bourbon Trail, and we appreciate all guests that travel a along this popular tourist attraction. Thanks for your kind remarks about the quality and convenience of our property.

"Excellent Hotel"

5
14/05/2016

Rooms very clean and quiet. Breakfast excellent value. Hotel Staff very helpful and friendly. Good location off the highway. Would recommend for business and family. Pool is currently under construction for the fitness centre is open.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your nice comments. As stated, our pool is temporarily closed for necessary updates and rehabilitation to better serve our guests. Scheduled re-opening is June 15. We apologize for any inconvenience this may cause. Our fitness room is open. Thanks again for staying with us and pointing out our strong points. Please come again.

"Our Kentucky Derby Stay"

4
13/05/2016

Staff was wonderful. Rooms were clean and nicely appointed. Location to Louisville was awesome. Breakfast was great. We would definitely stay here again. We have already recommended hotel to neighbors who will be attending the Derby next year.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for staying with us during the Kentucky Derby. We feel we offer the best value during this major sporting event of any hotel in the Derby region. As you pointed out, our guests enjoy a quality stay while paying fair prices. We suggest any guest compare our prices to other equivalent hotels in the market. Again, thanks for staying with us, and we hope to see you next year.

"We love Best Western"

5
04/05/2016

Front desk staff was very courteous, welcoming and helpful, especially with restaurant recommendations. Our king non smoking room was very clean, comfortable, and quiet at night. Breakfast offered a good selection. We would definitely stay again if we pass through Shepherdsville again.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for your kind words regarding the quality accommodations and service at our Best Western.We hope to see you again soon.

"Disappointing Stay"

2
20/04/2016

I was not impressed with this particular best western. The staff at the front desk were great upon check in. The hotel looked run down and when we got to the room we discovered a bath room that had not been cleaned I don't think. It had literally a layer of dirt and hairs on the back of the bath tub and the floor did not look clean either. The room was adequate but looked dated. Breakfast was good the next day and there was a large area to eat. If you have stayed at a best western the breakfasts are all pretty much the same. For the money we paid to stay here it was not worth the price and I would not stay here again I don't think.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I apologize that you did not find our property up too standards. Many important renovations are occuring at the present time, and I assure you that our quality and committment to service will only increase as we move forward. During these renovations, such as at the pool and in our landscaping, there may be some times in which it appears that all is not right. I assure you, that we are addressing guest concerns and updating our facility to best accommodate our loyal clientele. Trip Advisor has routinely given us high scores, and this will only increase over the future. I am sorry that we did not have our best foot forward during your stay and can only hope that you will give us another try down the road. Thanlks for sharing your concerns.

"Just a stop over"

3
12/04/2016

This hotel has been a stop over as we travel south to the Gulf coast for a vacation. Just a place to sleep. Pretty standard Best Western. Probably built in 70's-80's range. Has had the usual refreshments hotels do over the years, but you can still tell it's older. Not sure what makes it a "Plus", I thought those were the newer BW's. Indoor entry which is obviously more secure. Friendly staff at the counter. Both years we stayed there the counter clerk actually knew how to handle Best Western gift cards at check in. I find this is actually rare across many hotel locations and brands. Standard breakfast in the morning which was good and well staffed. There is a Denny's next door if you like a better breakfast selection. Right off the highway so EZ off EZ on. My only negative comment really was the price. We paid $150 (including taxes). Not sure if they were tagging people because it was a spring break week or if there was some special event going on nearby. It is not a $150 per night hotel. If I didn't get the gift cards for free, would not of paid that kind of money to stay here.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
You are correct. Rates during your stay were higher due to special events in the area. I apologize that you didn't find the hotel up to standards. We are very highly rated by trip advisor and take pride in our guest service and quality. I certainly hope you'll stop again and give us another chance to prove we are worthy of great guests such as yourself.

"Needs to be updated."

3
12/04/2016

We stayed here for 1 night on our way back to Michigan. Good location off the interstate. Our room was on the 1st floor. The carpet could use a cleaning. The sink was separate from the bathroom which we like, but the sink had a musty, foul odor to it. Otherwise, we had no complaints.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thanks for pointing out your concerns, and they are certainly problems we will address at once. It is comments from guests like you that tell us what we are doing right, and what we are doing wrong, and I thank you for taking the time to let us know. I sincerely hope you will come again, and perhaps next time we can impress you far more.

"Overpriced & Old along the interstate"

1
10/04/2016

1. Room had odd chemical odor and windows don't open for fresh air. Couldn't stop thinking the smell was from insecticide. 2. Very overpriced and they charge more at the desk than on line. The manager said corporate sets the rate & corporate said the hotel does, but could care less about it. Very rude.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
I would like to apologize for your stay at our property and ask for some clarification. As a highly rated Trip Advisor property, I am always concerned when guests state they talked to me, and yet didn't. I have had no conversation with any guests regarding "rates set by corporate". Rates are set by individual properties, and never by corporate. Best Western properties are all independently owned and operated, so there is no corporate. Best Western is a membership organization in which individual properties control their own hotels and live up to standards maintained by Best Western. At no time would I ever tell a guest, now would Best Western, that rates are set in this manner. Desk rates are normally higher at all hotels since GDS websites offer discounts as their service and as an incentive for hotels. I apologize that you were dissatisfied but am a bit confused.

"Awesome Breakfast! Janie was the best host!"

4
09/04/2016

Our family, consisting of 3 kids ages 2,5,and 8, my wife and I, and her parents stayed here on April 2nd. The rooms were slightly above average, and the staff was awesome. Chris at the front desk was extreamly professional. He made sure that we knew where to park to avoid a long walk, and also helped to entertain our kids as we unloaded Janie in the continental breakfast room was a great host. The breakfast spread was far above average, clean, spacious, well stocked. Janie treated you like you were family, and wanted to make sure that you got your fill! They all went above and beyond to make sure our stay was all it needed to be. We would definitely stay again. Great location, just off the exit, with plenty of places to eat near by if necessary.

Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review
Thank you for your kind remarks about our staff and I will certainly pass on your remarks. Both Janey and Chris are excellent employees, and it is comments like yours that let us know that our guest service training and commitment to quality, pay off. Thanks, and please come again soon.

"Medical "

5
05/04/2016

Awesome place to stay. My wife & I have stayed in this hotel multiple times. We will stay there every time I have to go to Louisville to see my oncologist. It's always clean and the staff is very professional.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
We love repeat guests, and it is great people like yourself upon which we measure success. Thanks so much for staying with us over and over, and we promise to always maintain the high quality and guest service standards that you have come to expect.

"What an Impressive Experience"

4
04/04/2016

Within this hotel chain, there's three (3) levels; this one being the middle, the plus level. Once inside the lobby, things were standard, yet tastily designed for this level. The rooms are quite large, and well portioned. Here, I was given a room with a table and two chairs, a separate desk within a nook, and also a reading area with its own chair and light. More importantly a std., sized couch with coffee table...all well laid out without being cramped or overtly stuffed. My thought is this being a real repeat for me. In the event you are within the area, Do stop in, relax and rest a bit.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks so much for your kind comments, and for pointing out the tier differences in Best Western. No matter what the level, all our hotels maintain the best standards of quality and guest service. We take great pride in our continued high Trip Advisor marks, and will strive to only improve as time goes on. Please come see us again soon.

"Excellent Place to Stay"

4
04/04/2016

Spent two nights at this property - room very clean and staff was extremely helpful. Breakfast attendant went out of her way to make outstanding breakfast. Check in and out were quick and efficient. I would highly recommend.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks fort your comments, and for the praise of our Breakfast Ambassador. Quality breakfast is a tough assignment at any hotel, and is probably the most reviewed amenity item, so it is essential to deliver a consistently good product. We feel we do this well, and it is comments like yours that let us no we are successful in our endeavors. Thanks again.

"Hotel looks deceiving"

5
02/04/2016

When I first pulled up to the hotel, I really wondered if I had chosen the right place for my stay. But when I walked into my room, I realized I was in the perfect hotel. It was spotless! The bedding was attract and made to look very appealing. It was also very comfortable. I would highly recommend this hotel!

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
At the present time, the exterior is undergoing major landscape changes, so please excuse that our outward appearance was somewhat plain. Thanks for pointing out that the inward side is absolute quality and excellent guest service. The entire property is undergoing updates and many changes to better suit the traveling public. Everything from upgrades in breakfast, to many property specific upgrades will occur over the spring and summer months. Thank you so much for giving us a chance during this critical period and discovering that the Best Western Shepherdsville is getting better and better.

"Passing Through"

4
27/03/2016

We were just passing through on our way south. The rooms were clean. The staff was extremely friendly. The price was good. There was also a large continental breakfast included. Overall, the experience was better than expected for a 3 star hotel.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for choosing Best Western on your trip South. We appreciate that you took the time to write these nice comments, and we hope to see you again soon.

"Pit Stop"

3
24/03/2016

Our family used this hotel as a midnight out so on our trip from Milwaukee to Atlanta. Our stay was only 8 hours, but I would definitely stay again for a similar purpose. The midnight staff was extremely courteous and hospitable. The morning breakfast was very good, and saved us a few bucks before getting back on the road. The room was satisfactorily clean. And the rate for two queen beds, with a pet, was reasonable. I would recommend for a similar stay for friends and family.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your kind comments regarding our night staff and I will definitely pass the remarks along. We pride ourselves in excellent guest service, so it is nice to hear that my late night crew is living up to our expectations of 100% guest satisfaction. We further pride ourselves on providing a quality product at a fair rate. In comparison to other similar properties in the area, the rates at Best Western provide value to our guests and an overall excellent experience. That's our goal, and we are pleased each time a guest tells us that we succeeded.

"Great Place to Stay!!"

1
21/03/2016

Everything about this hotel was great! The front desk staff (Chris) was super friendly and helpful. The room was clean and fully loaded like larger hotels....refrigerator, microwave, free wi-fi and an excellent free breakfast. Nothing disappointed us in this rate friendly hotel!

"Clean, friendly and no complaints!"

5
21/03/2016

Just stayed at this motel for one night and it met our expectations in every area. It was clean, all employees were friendly and the bed was very comfortable. Would not hesitate to stay here again. Continental breakfast was also a plus with a good variety offered.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for your kind comments, and please come again very soon.

"2 night stay"

3
14/03/2016

Clean enough, friendly staff. No indoor pool or gathering area for groups so we asked to sit in the breakfast room & they obliged. We were there for a volleyball tournament with some down time in the evening and next morning so we wished there was an indoor pool as it was raining & a pool would've made it more enjoyable to hang around the hotel.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your comments, and I apologize for our lack of an indoor pool. Many times, those of us in Management, wish we had this as well. The hotel of course is constructed as it is, so unfortunately there isn't much we can do. We have a large outdoor pool though that rocks once Memorial Day gets here. I'm glad you got to use our large Breakfast area, which in reality is larger than many hotel's meeting rooms. We routinely allow teams to use this area for gatherings. Thanks for staying with us, and we hope you come back soon.

"Home away from home"

5
08/03/2016

I have stayed at this best Western for 1 to 3 nights per week for the last 10 years and when I say home away from home that's an UNDERSTATEMENT!!! I am an owner-operator and haul furniture to Louisville every week. I am always greeted with a smile and a genuine desk clerk who always seems interested in how my day was. Whether it's discussing a good book with Dave at night or joking with Jeanine in the morning before I head out for the day it means more than they realize. My room is always perfect and spotless and when I say my room I mean just that. They know I like to stay in the same room and 99.9 percent of the time they have it saved for me. Everyone at this place,and I mean everyone from the maintanence guys to the manager and even the owner has always taken time.to stop and talk with me about how my stay was or heck just to chat about whatever. If they ever shut down I guess I'll just have to retire!! Thank you to Doug and the whole gang at the BW for making a not so easy career just a little easier!!!!!

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
We cannot thank you enough for writing this terrific review of our property. You have made our day, and I will certainly pass on your kind comments to all the staff mentioned here. As a regular, you know your importance to our hotel, and the friendship myself and entire team feel toward you. We look forward to seeing you on your next trip through Shepherdsville.

"Returning Home"

4
25/02/2016

My wife and I were returning home from Biloxi,MS. and stayed here overnight and found the hotel to be nice. The area is near I-65 and several eateries in this area. The staff were pleasant and willing to answer questions about the area and the rooms clean. The breakfast in the morning was good and got us on our way again.......would stay here again.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for staying with us, and for taking the time to write these fine comments about our property. We are pleased your found our accommodations to your liking and look forward to seeing you again.

"Great Locationand Propert"

4
23/02/2016

Very clean rooms, excellent staff and centrally located fo business and pleasure. Kart Country is a must! Excellent breakfast every morning. Front desk and housekeeping were very friendly and did a great job on cleaning the room.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks so much for pointing out our proximity to Kart Kountry, the Nation's longest go cart track . This excellent location for family fun is only 2 miles from the hotel, and our guests love to include this in their itinerary's. We are pleased that you found our quality and guest service above average. We strive daily for this. Please make our Best Western your home away from home.

"Great experience"

5
15/02/2016

Had to book a room here due to inclement weather. Night clerk was efficient and friendly. Clean room and comfortable bed with microwave and refrigerator provided. Would stay here again. Great location with several restaurants.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your comments. During the recent snow event, we provided rescue accommodations for many. It's all part of our responsibility to the I-65 corridor we have serviced with quality and great service for decades. We are glad we could help, and welcome to our family. We hope to see you again soon.

"Fantastic R & R"

5
03/02/2016

Very nice hotel, house keeping is very nice the whole staff is more then helpful, the entire staff is great, especially Vickie in the Lounge, room's are very clean and comfortable, the bathroom is sparkling clean, beds are very comfortable, Denny's restaurant will deliver to your room and you get 15% off, it has been a great 3 day relaxing experience. Will definitely stay here again.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for pointing out the two things we are most proud of at Best Western Plus South, the quality of our product and the the professionalism of our staff. One cannot exist without the other. We believe we offer the best value accommodations in our market, and comments like yours let us know that we are succeeding in our quest. Thank you for staying with us, and please come again soon.

"A welcome place to stay"

5
02/02/2016

I stayed at this hotel for one night while driving home. It was a long day of driving in the rain and it was so welcoming to have a bright smile and friendly accommodating person at the front desk to make me feel welcome. The room was comfortable and it helped to have a refrigerator and microwave in the room and the bed was super comfortable. The breakfast in the morning was good quality food and the breakfast room comfortable. Great stay!

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
We are thrilled that you found our accommodations acceptable and welcoming. Our staff works hard at customer service, and too us, this is not a buzz word but an absolute mandate to the performance of 100% guest satisfaction. Thanks for pointing this out to others. Nothing greets, and has power, like a smile, and we promise at Best Western Plus South to deliver plenty of them.

"Great night of sleep"

3
29/01/2016

We arrived late and were all exhausted. Got great sleep here (which is not easy for us, we have a young child). Slept so late, we missed the free breakfast, but the hotel is right by a Denny's and the hotel gives you a discount there.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your comments. A "great night of sleep" is what we are all about. Sorry you missed our breakfast though. It's one of the best around. Maybe next time. And please, make sure there is a next time. Please come see us again.

"Excellent Place to Stay"

5
21/01/2016

We stopped for one night while passing through and had a great experience. The male employee at the desk was over the top polite, efficient and helpful. The room appeared to be newly remodeled and very clean. The breakfast buffet had a vast selection of foods and the eating area was large enough to accommodate large groups. Check-out was easy and flawless.......... A great place to stay for sure!

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for taking the time to write such nice things about our property. We strive for 100% guest satisfaction and it is wonderful when we read reviews such as your and realize that we have accomplished our goal. Thanks, and please come again soon.

"Pretty comfortable place to sleep at a good price"

4
14/01/2016

Very comfortable bed and room for under $100. Property and hallways are a bit run down, but the hotel staff are helpful and sweet. Right off the freeway, easy to access. Free breakfast and fitness center are nice touches.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for your comments, although I am a bit surprised that you call our hallways "a nit run down". Although we appreciate your opinion, it should be noted that brand new carpeting throughout the hallways was installed in summer, the vinyl baseboards are brand new, and the walls have been completely repainted. I apologize that this did not fare better in your review. Best Western Plus South prides itself on value and quality, and I am happy that you found our pricing fair. I certainly hope you will visit us again soon.

"King, Hot tub suite"

4
04/01/2016

We stayed here for one night passing through from Florida back to Michigan. The check in staff was super friendly, after our 10 hour drive. Chris was very helpful when we asked where a local steakhouse was. The hotel is right off the highway, which was convenient, gas stations are nearby, as well as food. The rooms are a little outdated, so we felt that the hot tub suite was a little pricey. The hot tub in the room, is a big whirlpool tub, it will fit 2 people. The jets are set low, all at one level. It was okay, but not really worth the extra money for the room. The breakfast was good, there were many options available, both hot foods and cold foods. The staff there was also friendly. The internet, we found, if you left the hotel, you needed to re-log into once you came back into your room, just a small detail. The check out staff was not quite as friendly as the check in staff, but was still pleasant. Overall, it was an okay place to stay. If I stayed again, I would not pay extra for the hot tub room.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks so much fo staying with us at the Best Western Plus Shepherdsville, KY. I apologize that you had problems with the internet sign-in, and due to new speed and internet security regulations, mandated by the chain, re-logging into a secure site is a more frequent requirement than in past years. Once the service is left for over 30 minutes, the system will require fresh log-in. I am sorry for the frustration, but unfortunately these requirements meet the standards now demanded by corporate and government users. Thanks for your kind comments regarding Chris and they will be passed to this excellent customer service employee. We hope to see you again soon.

"Clean, comfortable, and friendly"

4
02/01/2016

This hotel is in the perfect spot for us coming home from FL. Chris who checked us in was super nice. It was clean and comfortable. It was very close to many restaurants for dinner. The breakfast was good. The only issue was that it is very close to I-65 and even though we faced the parking lot we could hear traffic.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for staying with us. Although we have long been a popular spot for snowbirds, I am pleased to hear that those traveling in the reverse direction are staying with us as well. I appreciate your comments regarding Chris, who is one of our best front desk representatives. Please come again.

"Close to I 65"

3
29/12/2015

Good location if you are on I 65. Lots of fast food places and cheap gas prices. Great lounge on right at the hotel with friendly people and a very nice happy hour Mon thru Fri.You can also order food from Dennys that they will bring to you with a 15% discount. Rooms were just ok. Maybe a little update and a good cleaning would help. Nothing much in the area.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your comments. I appreciate your comments about "updates" and I would like to let our guest's know that in 2014 and 2015, major improvements were made at the property including the addition of an elevator, new hall carpeting, updated security system, increased lighting, new vanities, new bureaus for all rooms, new lamps in all rooms, updated fitness room, combined fire and Carbon Monoxide detectors for all rooms, painting throughout property, and other improvements too many to list. Mo09re are slated for 2016. This hotel is in a constant state of improvement and we strive to bring quality and value to our guests. Above all we strive for heroic guest service. Thanks for staying, come again, and thanks for being part of our growth toward better accommodations and service.

"Not Happy "

1
24/12/2015

I knew we were in for trouble with this hotel when I made the reservation. The woman who took my reservation was not interested in being polite or helpful. I booked two rooms for the Christmas vacation and was assured they accepted pets. What I wasn't told was you can't leave your pet in your room when you go out. Who ever heard of a place where your pet couldn't stay behind? They said it was a noise issue, there wasn't another car in the parking lot, who was going to hear if my dog barked for a moment? Second problem was they didn't offer either maid service or anything other then a rudimentary breakfast during the holidays. I was paying full price for two rooms and getting none of the services expected at a hotel. I was never informed of any of these things when I made my reservations. Needless to say we checked out immediately and went across the street where we were treated to everything you would expect from a hotel. Best western has lost a customer for life over this.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
I apologize that you are unhappy with your reservations at our hotel.I reads your comments with interest and feel that explanation is due. We do not require that a guest take their pet with them every time they leave the room. We do ask however that the guest understand that they are responsible for the actions of their pets if left alone in the room. Dogs barking is a complaint generator for other guests, and we only ask that the guest assume the damage cost if guests demand refunds due to this problem. The same policy applies to physical damage in the room. Unlike the majority of hotels, we do not charge any form of pet fee,and do not require our guests to crate their animals. We strive for our employees to have time with their families at Christmas. We believe this to be a decent and fair thing to do. Therefore, our housekeepers are off on Christmas Day.. Any necessities needed are taken care of by front desk staff. I am sorry that you did not find the breakfast adequate. It was reduce to again, allow for an employee to be with their family at Christmas. I deeply regret the loss of any guest, and hope one day you might reconsider. I wish you the best for the future and a happy Holiday season.

"Best Western, Sheperdsville, Kentucky"

5
17/12/2015

Very Clean and helpful staff decorated beautifully for Xmas. The staff was having an Xmas party when we arrived and the person who checked us in never mentioned that the Denny's Diner next store had 20% off with our room key. That would have been nice to mention but he was a temporary employee because of the party. Would definitely stay in this hotel again.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
I am so sorry that we did not give you the proper information regarding the Denny's Diner. Our guest's always receive a 15% discount at the 24 hour diner across the street. It's just an other way we tell our guest's how special they are. I apologize that during the Christmas Party, the front desk assistant wasn't aware. Please come see us again and I will personally make sure that you are taken care of. Happy Holidays and Happy New Year to you and your family. Thanks for staying with us.

"Great Place"

5
15/12/2015

Nice clean and comfortable hotel with a helpful and friendly staff that make your stay very pleasant. They have a great breakfast and get you a nice 15% discount at the Denny's Diner across the street, Plenty of restaurants and shopping very close. Much better prices than going into Louisville, but just a short drive up the Interstate. It is also truly Pet Friendly with no additional fee. I always enjoy my stay here.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your kind comments, and you pretty much covered all that is truly wonderful about the Best Western Plus South. Of course our best asset is our terrific guests, such as "you".

"friendly staff, nice room layout"

5
04/12/2015

The clerk at the desk was friendly and professional. Room layout very nice with sink separate from toilet/bathroom and clean. convenient location to expressway. Hot breakfast was very much appreciated.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks so much for your kind comments concerning our front desk guest service representative, Our staff works hard to always provide great service environment. It pleases me when I read reviews such as this, as it makes me realize that my staff is achieving its goals to be 100% caring and efficient. Please visit us again soon.

"Nice over night stop"

4
10/11/2015

Stayed here on an overnight trip, had a late check in, the desk clerk was friendly. Rooms were comfortable and not horribly priced. Just a bit noisy on the traffic side. They had a typical hotel breakfast in the morning with a nice selection of food and a clean eating area. I would stay here again if I ever travel that way again.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Your kind comments are greatly appreciated.

"Clean, good value, Great Breakfast Room!"

5
27/10/2015

Well-kept, well-managed, well-located. Definitely one of the better BW properties we have used. The breakfast room was large and well-provisioned with both hot items and the normal continental fare. Clean room with nice beds and linens. Bathroom not luxurious but clean and very adequate. Would recommend on every level.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Your positive comments mean a great deal to us, and we are glad that you found everything to your liking. Quality and great service are our No. 1 goal, and we appreciate it greatly when guest's are kind enough to speak out about it. We hope to see you again soon.

"best western plus south"

5
27/10/2015

Wonderful, immaculate, warm friendly staff that went out of their way to make the stay great.....which they did. The rooms were very clean and beds were comfortable. The complimentary breakfast was yummy with many choices and most of all sparkling clean at all times. Wonderful experience.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for all your kind comments and we hope to see you again soon.

"Clean, Non-Smoking, Pet Friendly and nice staff."

4
24/10/2015

This is a nice place to stay in this area. So many places allow smoking which is really disgusting and our room had no foul odors. The room was clean with the sink and vanity outside the bathroom which is convenient when sharing with your spouse. Beds were a little too firm but we were still able to sleep with some pillows tucked here and there. The pillow selection was also nice, from soft low volume to fluffy and firm.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for taking the time to let us know about your stay and for the kind words regarding our rooms, policies and staff. We hope to see you again soon, and to provide you with another quality stay in our area.

"good"

5
14/10/2015

was a nice clean place. I cant complain it seems like most of these hotels are good. I always stay in best westerns when they are close and have truck parking. As a driver its nice to have a clean room and a clean shower

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
We love Truckers at Best Western Plus South, and appreciate your business and your nice comments. We believe we have one of the best, if not the best, location for drivers on the I-65 corridor. We are a certified CLC site, offering special rates, and numerous amenities such as a large truck parking area, cocktail lounge, refrigerators and microwaves and a 24 hour restaurant directly across the street. Thanks for staying, and please come again soon.

"Filthy"

1
13/10/2015

Not only did our room smell like smoke from the moment we walked in ( they may you sign a waiver stating you have to pay $100 if it smells like smoke when you leave), the jacuzzi was filthy, there were cobwebs on the ceiling, then I found blood and urine stains on the white comforter. I was so mad I marched the comforter all the way down to the front desk and well you can imagine where it went from there. They didn't even have another comforter for us for the night. They gave us some very thin wool blanket big enough for a twin size bed and I had to ask for a second one. I asked for fresh sheets to change the bed linens as I figured they were dirty and the lady wasn't going to give them to me. She even went as fas as to tell me that people like me the one who complained only wanted money off and that they were never happy and were just after a discount and didn't want to pay their bill. I told her I would happily pay full price, but I expect to get what I am pay for and I definitely don't expect to be in a room that definitely hasn't even been cleaned since the last guest only trash taken out and bed made. Well I am paying bills tonight and look at credit card statements and notice that they charged my personal card $205 two different times and the shop card $151 once. My personal card was used to reserve the room in April and wasn't supposed to even be on file so I wonder how they even got the number to charge it. Of course when I call they tell me to call and talk to such and such between 9 and 3. I am so fed up with this hotel

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for taking the time to review our property/business. We truly value the opinions of our guests and we apologize that we did not meet your expectations. I am aware that you were a returning guest whom had had similar problems during a prior stay. I appreciate that you, as stated in prior communications, was willing to “give us a second chance” only to be frustrated again. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and I assure you, that those involved in any rudeness toward you, will be properly reprimanded. There is zero tolerance for negative behavior toward any guest of this facility. This hotel has earned high ranking for quality and service through Trip Advisor, and is one of their award winning properties of excellence based on the reviews of hundreds of travelers. For us, reviews such as this are rare, so we take them very seriously, investigate their validity thoroughly, seek out solutions, and make every attempt to end, and hopefully never repeat the problem. We want you to know that we truly appreciate sharing this with us. I have issued a full refund for your 2nd night stay with the hope that you will see that our apology and desire be the absolute best for our guest's is sincere. I truly hope you find ther accommodations suitable to your needs in the future, appreciate your past business, and offer you the best of luck in the future.

"A very good stay"

4
12/10/2015

W e were planning on staying in Bardstown , but no rooms and this BW was only 20 miles north of Bardstown and worked real good. The motel was easy to get to right off I 65, motel looks nice, better inside and staff were very nice, rooms were good size. Breakfast was very good, had several choices and lots of room.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for pointing out our convenience to the Bardstown area. Bardstown is home to several locations of the "Bourbon Trail", and a stay at our property makes that location easily accessible as well as other tourist locations to be found en route to Bardstown, including the Jim Beam Distillery at Clermont. We are so happy that you enjoyed your time with us and hope you return soon.

"Fair"

3
12/10/2015

Desk staff first rate. Cleaning staff terrible. Hotel condition is good. Room is quiet. Not worth the price though. Bed like a trampoline. There was a special event near there and the rate was jacked up beyond the value.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks you for your kind comments regarding the quality of our service, and please accept our apology for the apparent problems you found with housekeeping during your stay. We pride ourselves in quality throughout the hotel, and if you were not satisfied, we have failed in that objective. I assure you that we take your comments seriously and your comments will be passed to the proper persons to ensure problems are corrected. Thank you for your candid remarks, and we sincerely hope you will stay with us again, and allow us a chance to serve you better.

"Stay in Shepherdsville, KY"

4
08/10/2015

Good Hotel, just off interstate. Parking good even for big rigs. Good choice of eating, but have to drive back over interchange to shopping center. We ate at Cattlemans Resturant. Very good. Plenty of gas stations also.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thank you for your positive comments regarding the excellent location of our property and the convenience of surrounding restaurants and businesses. The Best Western Plus South prides itself on excellent quality, value and above all else, great guest service. Please come again soon.

"Best Western"

4
29/09/2015

This is is a clean safe motel close to the interstate which I would not hesitate to stay in again. I recommend the bottom floor. The complimentary breakfast was satisfactory. The front desk person was quite friendly.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Thanks for your kind recommendation, and we appreciate your comments and taking the time to write us.

"Disappointing"

2
17/09/2015

Sorry but we were disappointed in this property. Our room was very clean but the hallway carpets were dirty, decor drab, and the lobby smelled smoky. The breakfast room was very large which was nice but the girl working had trouble keeping up with the guests; she needs help! On a positive note, management was responsive to our concerns so hopefully things will change. The location is excellent, on the far outskirts of greater Louisville. Very good price.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Any time we disappoint a guest, we feel a responsibility to make sure that the problems are corrected immediately, and that we apologize for not serving you as we should. I'm glad you liked the room, but if the corridors were unacceptable than we have still failed in our prime directive to provide a great experience. For that I apologize. Our property is 100% non-smoking so I do not know what accounted for the lobby being "smoky". Again, I apologize if you found this to be the case. I certainly hope you will come see us again and allow us another, and guaranteed better opportunity, to serve you.

"For a "BW Plus", not Impressed"

3
17/09/2015

First, there was a strange odor in the lobby and room hallway; not an appealing smell and not a disinfectant smell. Room had it too, but went away when we turned on the a/c. We reserved a K room. The bed had a visible "hammock style" to it, so we asked if it was possible to move. Front desk employee was very understanding and kind and moved us to a K/Jacuzzi room (the bed looked marginally better...it was OK for one night). So we had an opportunity to see two rooms.....carpets were stained in both rooms. Curtains are used for closet doors. Shower/toilet rooms are very tiny and sink with small counter area is located directly across the room from the shower/toilet room door. The jacuzzi room's tiled floor section was very, very sticky. Shoes were required to walk on it. Internet was good. Having a fridge and microwave in room was nice. Breakfast room was very spacious and foods displayed nicely. This was the 4th BW we had stayed in on a 6 night roadtrip, and the rooms were the least appealing.

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
I would like to personally apologize that your stay was not as it should be, and that you found the property less that satisfactory. I appreciate your comments, and I assure you that we will utilize them to better our property and our staff. Thank you for taking the time to write us.

"Pretty Good Stay"

3
10/09/2015

Stayed here for business. Offers all of the basic amenities and has a nice bar. If you have the choice I would recommend staying at one of the other Best Westerns in Louisville. They are usually cheaper and more updated. This hotel is near a couple of restaurants but otherwise located in a rural area thats 30 minutes from the city. Hotel does have a really good breakfast though!

Doug S, General Manager at BEST WESTERN PLUS South, responded to this review
Your nice comments regarding your stay with us are very much appreciated. I must take issue with your comments regarding a "cheaper stay in Louisville". Rates at our Best Western are routinely anywhere from 15 to 40 dollars cheaper than comparable mid-tier properties in Louisville. Even properties only 4 miles away from us, routinely run much higher rates than the Best Western Plus South at Shepherdsville. We pride ourselves in offering some of the best value in the market region, and this is especially true during major Louisville events such as the KY Derby and Mid-America Truck Show. A short drive can mean big savings.