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Best Western Plus Sebastian Hotel & Suites, Sebastian

4.0/5  - basé sur 313 notations.
1655 US Highway 1, 32958-3874, Sebastian, United States - visualizzare mappa
Best Western Plus Sebastian Hotel & Suites - Facciata dell'albergo Il Best Western Plus Sebastian Hotel & Suites è situato nel centro di Sebastian. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto nella soleggiata Sebastian, Florida!Il BEST WESTERN PLUS Sebastian Hotel & Suites si trova a metà strada tra le spiagge di Melbourne e Vero, lungo la costa orientale della Florida. Questo hotel di Sebastian si trova a solo una breve distanza a piedi dal centro di Sebastian e da numerosi divertimenti e opportunità per avventure. Non perderti i ristoranti informali sul litorale, gli spettacoli serali dal vivo, le gite in barca, le occazioni per pescare e molto altro a solo due isolati dall'hotel. Vieni a scoprire tutto ciò che Sebastian ha da offrire!Tutte le camere, arredate con gusto, offrono accesso gratuito a Internet ad alta velocità, ferro e asse da stiro, bollitore per tè/caffè e asciugacapelli. Inoltre, su richiesta, sono disponibili monolocali per famiglie e suite con idromassaggio Jacuzzi®. Il BEST WESTERN PLUS Sebastian Hotel & Suites offre palestra aperta 24 ore su 24, piscina all'aperto riscaldata e colazione all'americana gratuita. Chi viaggia per lavoro apprezzerà il business center, ideale per organizzare riunioni. Dal mese di giugno 2015 tutte le camere dispongono di biancheria da letto nuova. Il nostro personale cordiale è a tua completa disposizione per garantirti un soggiorno confortevole e indimenticabile e un facile accesso alle attrazioni di Sebastian. Prenota oggi stesso.

Best Western Plus

Sebastian Hotel & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 313 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
140
Molto buono
84
Nella media
35
Scarso
35
Pessimo
19
CONSULTARE I PARERI SU
Affari Affari
42
Business Business
34
Da solo Da solo
31
Di coppia Di coppia
41
In coppia In coppia
69
In famiglia In famiglia
117
Viaggio con amici Viaggio con amici
33
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"They will lie to steal from you."

1
23/11/2018

They are trying to charge me an additional charge on my credit card three days after I checked out. When I called, the receptionist stated the additional charge is for stained linen. BS. You must have me mixed up with someone else. And for a hotel to charge for stained linen is the first I have ever heard of this being a potential charge. When I checked in, yes they do inform you about smoking in the room and potential charges, but nothing about stained linen.The elevator was out, so I had to use the stairs. Not a problem for me, but for say an elderly person - this could be a problem.The breakfast is ho-hum. Nothing to brag about, but it is edible.Overall, I would only use this hotel to shower and sleep - that is it.

Richie R, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Tour19448710766, I am so sorry for the inconvenience. We have a system in place for missing or damaged items. In the event of stained linens, we try our best to get the stains out before charging the guests. Sometimes we put them through multiple re-washes, which would cause a couple day delay in charging for the stained items. We do charge for this as we can no longer put that item back into the rooms. If I can be of any assistance to you, please do not hesitate to contact me. Thank you, Richie Rego General Manager

"Great hotel and location"

5
20/11/2018

Great hotel for the money Lot of attractions and restaurants nearby and within walking distance Very quiet hotel and staff was very helpful Will stay there again in the future and try some other attractions in the area

Richie R, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear 791williamj, Thank you for the great review. We are so pleased to hear how great your stay was. We look forward to seeing you again soon. Until Next Time, Richie Rego General manager

"Best Vacation"

5
15/10/2018

This hotel is remarkable for cleanliness, customer service, and breakfast service. Shannon was exceptionally attentive to everyone who entered, greeting my husband and I with a smile each morning. I truly recommend staying here when in Sebastian, Florida.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear dedehayood, Thank you so much for the great review. We are so pleased to hear you had a great experience staying with us and we look forward to you staying with us again soon. Until Next Time, Richie Rego General Manager

"Very nice & clean"

5
17/09/2018

This hotel has wonderful workers who greet you with a very attentive & positive attitude. They greet you as soon as you walk in the door, check-in was very quick. She was very helpful with the questions we had as we have never been in the area before. It was a great experience & I would recommend to all travelers

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear V3539BBcarolg, Thank you so much for the great review. We are very pleased to hear you had a great experience staying with us. We look forward to having you stay with us again soon! Until Next Time, Richie Rego General Manager

"A must stay!"

5
04/09/2018

We were pleasantly surprised with this hotel. It was pet friendly so we were nervous but the hotel was spotless and you wouldn't have even known it was a pet friendly hotel. The beds and pillows were so comfy! The breakfast was good. It had all you could want.. French toast, waffles, eggs, bacon, sausage, coffee, juices, cereals, all kinds of breads and topping. It was a great stay! We will be back for sure!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear NatalieL1222, Thank you for this great review. We are so pleased you were impressed by our hotel. We want every guest to be as happy and satisfied as you were. We look forward to you staying with us again soon! Until Next Time, Richie Rego General Manager

"My home AC broke down"

5
30/08/2018

The air conditioner in our house broke down and we needed a place to stay, Danielle, Melissa (I know I'm spelling that wrong and I'm sorry) and Alexis were very personable, sweet and accommodating! They took us right in and even put us in a room that was approximately 20 steps to the pool! We couldn't have asked for a better ending to a stressful and very hot morning and early afternoon... thank you, girls!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Thatkidsmom, Thank you for the review. It is truly our pleasure to do whatever we can for our guests. I will pass along the great comments to Danielle, Milessa and Alexis. Thank you for staying with us. I am pleased we were able to tone down a stressful situation for you. We hope to see you again soon! Until Next Time, Richie Rego General Manager

"Bad stay."

2
29/07/2018

Room smelled. Did not know the hotel was pet friendly. Had to change rooms after 1 day. Had to call desk to get TV and microwave to working. Poop in toilet. Something biting wife during night leaving little welts. Probably fleas. This was the second room we had.

BestWesternHotels, Corporate at Best Western Plus Sebastian Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Recently Refurbished "

4
28/07/2018

This Best Western is now owned by Captain Hiram's Resort and was recently updated. The rooms are spacious and comfortable. All the staff members were pleasant and helpful. We loved the plush bath towels. The breakfast buffet was typical hotel fair. One of the benefits of Capt. Hiram's ownership was two free drinks at any of the resort's restaurants or bars, a nice bonus!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Elaine, Thank you for your review. We are pleased to hear you enjoyed our new renovated rooms and had a pleasant experience. We hope you'll stay with us again. Thank you, Richie Rego General Manager

"Weekend beach meeting"

4
20/07/2018

The young man who checked us in was so nice and informative. The room that we were given is very clean and nice. This property is nice and is updated. The halls are quiet. We had 2 TVs in our room a nice large bath, microwave, refrigerator.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Vicki J, Thank you for your review. We are so pleased to hear you had a great stay. Thank you for staying with us and we look forward to seeing you again. Thank you, Richie Rego General Manager

"Nice Hotel"

4
08/07/2018

We were in Sebastian for a wedding. Groom told us to stay here. We booked online a couple of months ago. I was concerned because there were a few negative reviews. We didn't find any of them to be true for us. Room was nice, clean, good mattresses and pillows. Room included a free breakfast. No good. Food was below average. Pool was nice, clean. The price was good even without the breakfast.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear James, Thank you for your review. I appreciate all the comments. I will look into our breakfast and see what we can do different. We usually get praise for our breakfast but that doesn't mean we can't do better. I hope you will come stay with us again soon and give our breakfast another try. Until Next Time, Richie Rego General Manager

"It's ok, not a lot of other between Vero and Melbourne"

3
02/07/2018

It's ok. The only other place we could have stayed close by is a resort that had a lot of loud music when we tried staying there the last time we needed to be close by to this area for a party. Best Western Plus is definitely a step above the regular Best Westerns, but not quite up to the Hampton Inn standard that is our usual "go to". Room was clean enough and comfortable. We were only here to sleep 8 hours, use the gym for a half hour and get a quick bite before returning home. Breakfast had adequate choices, scrambled eggs with hot sauce for me, instant oatmeal for my wife. Coffee, surprisingly was not good. How hard is it not to make great coffee everywhere we go these days? Even though we give it an average rating we would probably stay here again as long as the rate was very good. $20 more and we'll stay in Vero or Melbourne and drive a little further to the party.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Regomatic, Thank you for the review. I hope you will stay with us again so we can provide you with a much better experience. I am sorry about the coffee, I am not sure what happened there but we usually get praise for our coffee, but we hope for the opportunity to serve you a better experience and better cup of coffee next time. Thank you, Richie Rego General Manager

"Family reunion"

2
19/06/2018

Could have been better, the room was so dirty when we checked in that the lady that checked us in had to come up herself and vacuum and clean up. They did comp us some of the money from our stay but the overall experience was less than desirable. renovations had the third floor blocked off and they started work early in the morning so sleeping in was not an option.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear donaldsandonp, I am so sorry for the inconveniences you had. Although, I am a bit confused. We finished all our Renovations in November, about 7 months ago. Maybe you stayed at a different hotel? I'd be happy to speak with you about this if you'd like to give me a call at the hotel. Thank you, Richie Rego General Manager 772-388-9300

"Your Best Bet for Sebastian Area"

5
02/06/2018

Great Place; great staff.; knowable about the arae in general and are willing to call for a cab and exceed what higher end hotels will do for customers. ..... easy early check in. Close to Captain Hiram's; within walking distance. Rooms have been updated and the mattresses do not feel like a bazillion people have slept on them. In room safe is a plus with no charge. I think the suite is a better value with 2 Queens and a pull-out sleeper sofa.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear SueQ57, Thank you so much for the great review. I assure you, it was our pleasure to have you stay with us. We as a team will do all we can for our guest and we enjoy doing it. I am so pleased to hear you liked our renovations and had a great stay. We look forward to seeing you again soon! Until Next Time, Richie Rego General Manager

"Good people, poor housekeeping"

2
31/05/2018

Re-habbed rooms and interior make this look very good. Unfortunately, housekeeping is poor. My room was without shampoo, and when I asked at the desk I was told there was none in the hotel! Towels are not hung up, but are placed under the sink. My bed was not made, just had the top sheet and covers thrown up over the pillow. The hallway was not swept or vacuumed for the two nights I stayed, and cereal was on the carpet the entire time. The stairwells were just plain dirty with cereal, empty creamer containers, and trash. The walls are so thin I heard people urinating in the rooms around me. All of that said, the front desk and breakfast lady were all very pleasant. Prices are much higher since Capt Hiram's bought the place, and the price does not match the value.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Tony, Thank you for your review. I am so sorry for your troubles with housekeeping during your stay. We did have some housekeeping issues during the time of your stay and you should not have had to deal with that, I sincerely apologize.We have rectified the issues with housekeeping and again, I'm so sorry for the inconveniences during your stay. Please feel free to reach out to me so I can try and make this right for you. We care very much about our guests experiences and we hope to have the opportunity to show you we are better than that. Thank you, Richie Rego General Manager 772-388-9300

"Great stay! "

5
22/05/2018

My boyfriend and I stayed here for four nights and it was wonderful! Checking in and out was a breeze, the room was clean and updated, bed and pillows were very comfortable, and the breakfast was excellent! Definitely will be coming back!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Melissa, Thank you so much for your review. We are so pleased to hear what a great experience you and your boyfriend had while staying with us. We definitely look forward to you staying with us again. Until Next Time, Richie Rego General Manager

"Great Location"

5
10/05/2018

Third stay at this hotel. It's in a great location; close to shopping, restaurants, bars, local life, beaches and water activities. Sebastian, FL is a pretty laid back area with a lot to do. This hotel is clean, comfortable and quiet. The staff has always been friendly and professional. The breakfast is good. The rooms are pretty nice and the bed is comfortable. Price is reasonable.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Moya, Thank you so much for the great review. We are so pleased to hear how great your stay was with us. Thank you for being a returning guest and we look forward to your next stay with us. Until Next Time, Richie Rego General Manager

"Great Hotel"

5
24/04/2018

Hotel rooms have been completely redone. Have stayed here past several years. Best stay yet. The rooms are excellent. They were outdated, but now they are very nice and clean. All the staff was very friendly and attentive.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear bpierce372, Thank you for the great review. We hope you'll come back and have another great stay with us. Until Next Time, Richie Rego General Manager

"Best Best Western"

5
22/04/2018

I've been in a few Best Westerns and this one may be the best. The room seemed either brand new or newly renovated with a clean modern appeal. Bathroom the same. Free breakfast was excellent with friendly staff. Wifi worked smoothly. Conveniently located.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Scott, Thank you so much for your review. I'm so pleased you enjoyed your stay. We hope you'll come back soon and stay with us again. Until Next Time, Richie Rego General Manager

"Not bad"

3
12/03/2018

The motel staff was good maids need a little help drug deal went down there during my stay breakfast wounderful front desk lady great maids need to clean a little better but it was not bad enough to complain

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Thank you for your review. I will speak with the housekeeping supervisor about the issues. I am so sorry for your inconveniences. I will work with my staff to make sure we are operating as we should. I hope you'll come back and stay with us again. Thank you, Richie Rego General Manager

"Great Staffing"

4
24/02/2018

Confronted with a touchy noise problem, Dontae, the charming night desk man, acted with dispatch and intelligence, leaving us (the old couple next to the hip hop celebrants) happy and eventually well-rested.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear raregood, Thank you so much for the review. I am sorry you were inconvenienced by other guests. Every now and then we receive noise complaints. As you witnessed, we take these complaints very serious and with fast action. I will pass along the compliments to Dontae. We hope you'll stay with us again soon. Thank you, Richie Rego General Manager

"Great Staff-great place!!"

5
06/02/2018

What wonderful people! We came in for a wedding. When I say we came in, it was more like an invasion! We took up over 15 rooms and had quite a number of little ones. The staff was very accommodating. They found us a common room to get together in. The breakfast was great! They keep it piled up and hot. Everyone was very friendly. Thank you very much.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Dori, Thank you so much for the great review. It was so great having your friends and family stay with us for the wedding. I am so happy you enjoyed the breakfast. We hope you'll come stay with us again soon. Thank you. Until Next Time, Richie Rego General Manager

"Great hotel"

5
05/02/2018

Stayed with family for a wedding over the weekend. The rooms were comfy, clean and spacious. The kids enjoyed the pool. And the staff was very friendly and accommodating! We will definitely stay here again if we ever visit Sebastian.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Stasialynn11, Thank you so much for the great review. It was a pleasure having your friends and family stay with us for the wedding. We are so happy you enjoyed your stay and we hope to see you again. Until Next Time, Richie Rego General Manager

"Wonderful experience"

5
03/02/2018

I highly recommend the Best Western Plus in Sebastian. The entire staff is friendly, helpful, and honest. The breakfast served every morning was very good. The French toast was as good as home. Well lit parking lot.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Margaret, Thank you so much for the review, We are so happy that you enjoyed your stay, and so happy that you liked the french toast! We try very hard to provide our guests with a great breakfast. We hope to see you again soon. Until Next Time, Richie Rego General Manager

"Upgrades incomplete & Transportation Shuttles needed"

3
03/01/2018

This hotel was just upgraded but the work had some incomplete issues and our Door was influenced by wet paint not locking or closing easily. It was a worry while we were gone. This location did not offer any transportation. Gold cart shuttles as in St Augustine would have been above & beyond.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Debydeb, Thank you for your review. I am so sorry for the inconvenience of the door. We've been done painting for over a month now, but I will certainly have maintenance check all the door to make sure they are functioning properly. Also, I am sorry we don't offer a shuttle service. We aren't really in a large enough market to have a shuttle. I really hope you'll come back and stay with us again and give us a chance to provide you with a better experience. Thank you, Richie Rego General Manager

"Refurbished but still needs improvement."

3
31/12/2017

Nice refurbished room but the staff needs to be more attentive. We reserved a suite with 2 queen beds and a pull out couch and they gave us a king room. The key did not work. The breakfast was depleted by 8:30.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Robin, I am so sorry for the confusion and inconveniences during your stay. This is very uncommon for us and I will reach out to my front desk supervisor and see if we can figure out how your room booking mistake was made. Again, I apologize for the inconvenience of it all and I hope you will give us another opportunity in the future to better serve you. Thank you for the review and we hope to get the opportunity to provide you with a better experience. Thank you, Richie Rego General Manager

"Sebastian Stay"

5
26/12/2017

Great spotl. Very comfortable hotel with friendly staff and close to great restaurants and activities!! Sebastian is a cute "old Florida" type town and this hotel is in a great location for the restaurants and shops.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Jayf700, Thank you so much for your review. We're very pleased you enjoyed your stay. We hope to see you again soon. Until Next Time, Richie Rego General Manager

"Very Clean Hotel!"

5
20/12/2017

I recently stayed here and I was impressed with how immaculate this hotel was. The rooms were nicely furnished and the bathrooms had new fixtures. I found the beds to be very comfortable as well. This hotel offers tremendous value!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Jayed, Thank you for the great review. We recently renovated the entire hotel and it's so nice to hear the great feedback. We look forward to you staying with us again soon! Until Next Time, Richie Rego General Manager

"Great Hotel"

5
19/12/2017

Perfect place for the busy vacationer who is going constantly! Nice hotel with new decor and clean! I enjoyed the location as it was close to everything! I loved Captain Hirams and all that they offer and this hotel is connected to them.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Candi A, Thank you for the great review. So pleased to hear how great your stay was. We hope to see you again soon! Until Next Time, Richie Rego General Manager

"Best western ahotel"

5
18/12/2017

Very nice place to stay and staff was very helpful.Danielle was very helpful during check in and told us some of the best places to visit and the better places to go and have dinner and some of the best sites to see.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Susan, Thank you for your review, we appreciate the kind words and are very pleased you enjoyed your stay. We hope you'll come back and stay with us again soon. Until Next Time, Richie Rego General Manager

"Sebastian visit"

5
12/12/2017

My check-in was smooth and easy. The guy that checked me in was very nice and helpful. Breakfast was good and the lady in charge of it that morning was super nice. The room was clean and the bed was comfy!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear JenniferfF962VP, Thank you so much for the great review. We are so happy you enjoyed your stay with us and we hope you'll come back and stay with us again real soon. Again, thank you for the kind words of our hotel and team members. Until Next Time, Richie Rego General Manger

"Pleasantly Surprised "

5
09/12/2017

Just when I was starting to give up on Best Western hotels, I came across this hidden gem while trying to liquidate my BW travel points. Room was completely remodeled with a jacuzzi and Dontae at the front desk provided us with amazing customer service. Could say plenty more positive things about this property and will certainly return in the future. Additionally, be sure to check out everything Capt. Hiram's Resort has to offer for dining/nightlife...only a 1/4 mike if that across the street!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Thank you so much for your review. I'm glad we were able to restore your faith in the Best Western brand. I'm so pleased to hear you enjoyed our new remolded rooms. We will look forward to having you come back and stay with us again soon. Thank you again for your thoughts on our Hotel. Until Next Time, Richie Rego General Manager

"Staff is amazing"

4
04/12/2017

I stayed here with my son's soccer team so it was not by choice. We arrived super early (at least for a check-in) and were told that the room would need to be cleaned up - after a short while they walked us to the breakfast area where we could watch TV and the staff brought the kids coloring books. We had to go to the first game and while there the staff called me to advise our room was ready. Breakfast was good (for free bfast) and the staff was very caring and went the extra mile make everyone happy. Only reason I don't give this "excellent" is because I found the smoking area right at the entrance of the lobby a deterrent for future visits - but I realize that's probably just me.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Alejandro S, Thank you so much for your review. I can assure you my team enjoys going above and beyond for all our guests. I am very sorry about the deterrent of the front entrance. Please know that we have been in discussions about having a designated area for smoking that is not by the front entrance. Once again, thank you for your review and I hope you'll come stay with us again. Thank you, Richie Rego General Manager

"BW Sebastian Stay"

4
28/11/2017

For us, a good hotel in a location that worked for us. The views and immediate area is not great but the hotel itself is fine. The staff was friendly and helpful. To go for a walk is a little challenging but once across the road it is a very nice stroll.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear roberthV8369IB, Thank you for your review. Everyone loves going for walks along the river. I'm glad you enjoyed your stay and we hope you'll come back and stay with us again soon. Thank you, Richie Rego General Manager

"Not the best, exceptable."

3
26/11/2017

Rooms were just renovated, very clean. However, safe, and microwave didn't work. Water pressure was bad in the shower. They didn't give us toiletries, forgot wash cloths. Maintenance never came after being reported to front desk. Housekeeping never cleaned up our room on second day. Everyone was extremely nice, the buffet breakfast was good. The room was quiet from noise. The problems may be due to just finishing up the renovations.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear 909francisw, Thank you for your review. First off I would like to apologize for all the issues you had during your stay. I am personally going to reach out to all my department heads to see what went wrong here. This is very uncharacteristic of my team and will be taken care of. We are still doing some finishing touches from the renovations, even still that is no excuse for what issues you had. I hope you will come back and give us another opportunity to provide you with a experience that you deserve. Thank you for staying with us and thank you again for your review. Richie Rego General Manager

"2 night stay"

5
25/11/2017

The newly renovated room was clean, spacious, and comfortable. Staff was helpful and friendly. The location was convenient and easily accessible. The price was reasonable for the room and location. We will stay there again.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Visitfamily2017, Thank you so much for your review. I am so pleased to hear how nice your stay was with us. We look forward to having you stay with us again soon. Until Next Time, Richie Rego General Manager

"A few bumps but still a pleasant surprise"

4
15/11/2017

First the two bedroom suite is great. The added bonus of three tv's is fabulous. However, right from the get go the toilet had a problem. We advised the front desk as We left immediately upon check-in to go eat. It was fixed by the time we returned. The missing items were: tissues; a "do not disturb" sign; paper towels ( for the kitchen) and a hair dryer. We were in this hotel in July, as well, and found the same dirty elevator. New personnel maning the breakfast area. She seemed a little lost. Believe this was due to lack of training. We couldn't wait any longer for eggs, but obviously we were not going to starve. And, this hotel is next to the railroad tracks...expect trains running thru the night

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Te33y, Thank you for your review. I appreciate all your comments and will use them to provide a better experience to our guests in the future. First off, I'm very sorry you had that issue with the toilet, but I'm glade it was taken care of right away. I'm sorry about the missing items in the room. I will get with my housekeeping supervisor and see what happened there. The elevator has been through a lot through this renovation, The elevator itself has already been renovated and now that this renovation is behind us we will certainly be able to keep it looking the way it should for our guest. Our main breakfast host Shannon was out sick for a couple days and I'm sorry we weren't better prepared for that. We don't usually get too many complaints form the train as its in the back of the building behind a big wall. I hope you will come back and stay with us again so we may have another opportunity to provide you with the experience you deserve. Thank you, Richie Rego General Manager

"Wonderful Stay"

5
12/11/2017

Danielle was extremely helpful in setting up my 89 yr old mother so she was located close to my room and she helped my brother get room on a spur of the moment request. Shannon in the breakfast room was very sweet and helpful when I brought my mother down for breakfast each morning. I don't remember everyone's name but I thank them all for their helpfulness and friendliness even the construction workers during the renovations.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear JanicemX6065QE, Thank you for your review. I'm so pleased to hear how wonderful your stay was. This is the kind of care and experience we strive for all our guests when they stay with us. We look forward to you staying with us again in the future. Thank you, Richie Rego General Manager

"Renovations almost complete!!!"

5
04/11/2017

The hotel is being renovated and it looks fantastic!!! The bed is so comfortable! The bathroom is wonderful. We have been staying at this hotel for years and we are so happy that it is being renovated. Can't wait for my next trip down to Sebastian!

BestwesternSebastian, Front Office Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Thank you so very much for your review. I am so glad you all enjoyed it. We hope that you will come back and see us again soon! -Danielle Batton Front Desk Supervisor

"Under construction"

4
23/10/2017

The property was under construction of a full remodel when we stayed last weekend. The room that we stayed in had been recently remodeled and was very nice. One of the highest quality rooms of any Best Western Property we have stayed at. The breakfast area had quite a bit of seating and the breakfast offerings we're about average including scrambled eggs and sausage, waffles, pastries, yogurt etc etc. All the employees were friendly and helpful. I have no complaints and would not hesitate to stay again.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Trevor, Thank you for your review. Our renovations are almost complete and It's so nice to hear your input on one of our completed rooms. We are working very hard to provide all our guests with a great experience, which includes an updated, modern guest room. we look forward to you staying with us again. Until Next Time, Richie Rego General Manager

"Updated hotel"

4
08/10/2017

Hotel was sold to a new owner (Cap't Hirams LLC). Rooms are being renovated and I actually was the first person to stay in one of them on the 3rd floor. Bathroom has modern look to it and overall they made a good choice of colors and décor.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Dan C, Thank you for your review on our new rooms. We are very excited to have these brand new rooms for all our guests. Thank you again, and we hope you'll stay with us again in the near future. Thank you, Richie Rego General Manager

"Quiet & comfortable"

5
12/09/2017

Very nice hotel, clean and comfortable, highly recommended! Nice stay for the value,quiet rooms and newly remodeled Breakfast had slot of hot items to choose from . Staff was friendly and courteous. Would stay again .

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Rwalsh006, Thank you for your review. So happy to hear that you enjoyed your stay with us. We hope you come back and stay with us again soon. Until Next Time, Richie Rego General Manager

"Wonderful Experience"

5
04/09/2017

Everything about this hotel was a wonderful experience. The staff was very pleasant and accommodating with any request. The room was comfortable and clean. The location was very convenient to the golf courses.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Nancy, Thank you so much for the great review. I'm so pleased to hear how great your stay was. We hope you'll come back and stay with us again soon. Until Next Time, Richie Rego General Manager

"Good hotel, so-so location"

3
21/08/2017

Surrounded by Route 1, train tracks and a car care business, I wasn't too sure about our choice of hotel. That said, the room was very large and clean..and surprisingly quiet. You could barely hear the train when it went by. Beds were comfortable. The breakfast selections were plentiful but not very hot. They offer coffee and tea in the lobby but it was usually cold. There was a microwave, good size fridge and a small coffee pot in the room. The room had 2 good sized flat screen TVs. A partial wall separated the bedroom area from the sitting area. For the price, it was a great value and you are in the middle of the action...restaurants, shopping and museums right on route 1. Overall, not bad for the price.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Lisa7892015, Thank you for your review. I'm glad you overall enjoyed your stay. I will talk with my staff to make sure we are keeping fresh hot coffee. I will also have the equipment looked at in the breakfast room to make sure it's working properly and keeping the food nice and hot. I hope you come back and stay with us again soon in our newly renovated rooms. Thank you, Richie Rego General Manager

"nice hotel, great staff"

5
13/08/2017

the accommodations in the double queen suite were very spacious, clean and quiet. there is a rail line behind the hotel (about 200') and it was very quiet in the room. Excellent construction. the staff, from front desk to dining and room staff worked together. Great team, they talked together to help our stay be better even though the hotel was going through a remodeling.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear 629joelr, Thank you for the great review. I'm so pleased to hear how great your stay was. I hope you'll come back and stay with us after the renovation is complete. Until Next Time, Richie Rego General Manager

"Adequate"

4
26/07/2017

Negatives - Room on arrival was quite 'smelly' ( stagnant smoke ) pool was very uninviting ( on a main road and needed some cleaning -didn't see anyone using it ). Positives - good breakfast, lovely staff and adequate spacious room - comfortable. Ideal stop off for fishing trips, 20 minutes drive to beautiful Vero Beach area.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Neil, Thank you for your review. I am so sorry for the room having a smell. We are a non-smoking hotel. I will make sure we keep up the maintenance on the pool. This is really never a issue for us, but I will make sure we stay on top of it. Thank you for your comments, I will use them to provide a better experience for our guests in the future. I hope you will come back and stay with us again soon. Thank you, Richie Rego General Manager

"1st time ever"

5
20/07/2017

My first time staying in a best western. This is the only chain of hotels in this area unless you go to Vero Beach 20 min I have to say I was impressed Its not a hilton but clean comfy staff great parking easy Very close to everything River is down the street. Or to go to Atlantic jump on 510 over bridge your there 10 min We went to the pier at state park For 8.00 car load and theres the Indian River or Atlantic Ocean Beautiful fishing town! Gorgeous I will stay here again and the price was very affordable

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Miss G, Thank you so much for your review. I'm so pleased to hear what a wonderful stay you had. We look forward to you staying with us again soon! Next time you'll be staying in one of our freshly renovated rooms. Thank you again. Until Next Time, Richie Rego General Manager

"Good spot"

4
19/07/2017

This hotel was in the perfect location in relation to where we were going. Although nice it could use some sprucing up. Many coupons were given for surrounding attractions that made the trip a little more enjoyable. We thoroughly enjoyed the pool.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Robin, Thank you so much for the review. We are actually in the process of doing renovations for all the rooms. I hope you will come back and stay with us again after the renovations. Thank you, Richie Rego General Manager

"Weekend getaway"

5
17/07/2017

Great hotel !! good location, close to restaurants and about 20 minute drive to Sebastian Inlet park. Clean and spacious rooms, helpful and courteous staff. good breakfast also. Had our dog with us and had a large pet friendly room.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear William, Thank you so much for the great review of our Hotel. I'm so happy to hear you had a great stay. We hope you'll come back and stay with us again in the near future. Until Next Time, Richie Rego General Manager

"Not all that it's cracked up to ne"

2
10/07/2017

Accuracy of bill on checkout. Used my points 21,000 for a free night at checkout and was charged due to it takes 24,000 at this location. Not boater friendly because all the plug ins to charge boat batteries have been removed

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Walter, I looked at your bill and you had enough points for a one night stay. You stayed two nights, the first night was covered by your points and the second night was charged to your credit card. As for being boat friendly, we offer trailer size parking as well as a hose to be used for our boat guests. I'll see what can be done as far as outlets go outside. I hope you will consider giving us another opportunity to provide you with a great experience. Thank you, Richie Rego General Manager

"Great Stay"

5
04/07/2017

I have done a lot of traveling and stayed in a lot of hotels/motels. This stay was by far the best. The staff did an excellent job taking care of my wife and I during our stay. The breakfast was great and had a great variety of food. We will stay there again.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear 06526YPrichardd, Thank you so much for your review of our hotel. I'm so pleased to hear how wonderful your stay was. We look forward to having you stay with us again soon! Until Next Time, Richie Rego General Manager

"Really nice"

5
28/06/2017

Checked into 3 rooms with 10 family and friends. Staff was friendly and accommodating. Rooms clean and comfortable. Even though there were signs that there was construction there was no evidence of it with either noise or debris. Really nice stay overall. Walking distance to the local attractions!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Robert, Thank you for the great review of our Hotel and staff. We look forward to having you stay with us again soon! Until Next Time, Richie Rego General Manager

"Review of services"

4
23/06/2017

Have stayed over the years and will continue to stay each year. Would recommend for anyone to stay here. Staff works hard to please. Great breakfast and location good for activities. Recommend Capt. Hirams for lunch or dinner. They own the hotel and perform well in providing services.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear R5615GMjamesg, Thank you for your review of our hotel. I'm so pleased to hear that you enjoy staying here and keep coming back. We look forward to the next time you stay with us. Thank you again for your loyalty to our brand. Until Next Time, Richie Rego General Manager

"Great stay"

5
19/06/2017

The hotel was beautiful the breakfast was very nice and the lady helping Sunday morning was very accomdating. Danielle was also very helpful when booking my reservation. We will defenitly be staying again thank you!

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear U2537APjenniferh, Thank you so much for your review. Thank you kindly for the kind words of Shannon in our breakfast room and Danielle our front desk supervisor. We look forward to you staying with us again. Until Next Time, Richie Rego General Manager

"Pleasant Surprise!"

5
03/06/2017

We drove in after a long day of driving and was greeted by a gal named Danielle. She was extremely helpful in finding local eateries and interesting things for us to do during our stay. The beds were unbelievably comfortable and the rooms were spic and span. The breakfast was great. Next time in Sebastian, this is my go to place to stay.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Vagabonz, Thank you so much for your review. I'm pleased to hear how great your stay was. Thank you for your kind comments of our hotel as well as Danielle, she's great. We look forward to the next time you stay with us. Until Next Time, Richie Rego General Manager

"Good enough"

3
30/05/2017

Price was right. Comfortable bed. Quite noisy. Not too far from activities and great food. Girls at desk very accommodating and friendly. Free breakfast. Train runs behind hotel. Close to Indian River.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear golfgrl2009, Thank you for your review of our hotel. I hope you'll come back and stay with us again, so we can provide you with an even better experience next time. Thank you, Richie Rego General Manager

"Sebastian Trip"

5
28/05/2017

We always stay at this Best Western when we are in Sebastian. We always enjoy our stay and consider this a veery good value. The staff and hotel are very good and the location is very convenient. What else do you want me to say?

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear G2094zOedwards, I'm pleased to hear you always enjoy your stay with us. Hopefully you'll be planning your next trip to Sebastian soon, so you can come back and stay with us. Until Next Time, Richie Rego General Manager

"Clean, Quiet, Convenient"

5
25/05/2017

The hotel was clean, quiet and in a convenient location near shopping, restaurants and highway access. I also has a nice breakfast buffet and coffee, tea and hot chocolate in the lobby. The room also had a microwave and refrigerator. They also have a business center which was handy for printing travel documents.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Linda, Thank you so much for your review. I am pleased to hear how wonderful your stay was. We hope you'll come back and stay with us again soon. Until Next Time. Richie Rego General Manager

"extremely dissatisfied"

2
23/05/2017

We were told there was only one room left when we called to make the reservation and the because it was a jacuzzi room, it would be a higher rate. When we arrived, we found out they had other rooms available, but would not switch our room for the lower rate. The breakfast was undesirable and the same each morning. We had problems with items in our room that were not rectified and caused us to miss appointments with other people and we lost an entire night of our weekend get-a-way. At check-out, they should have given us a free stay for that and only took $40 off the bill which should not have been that high to begin with, had they switched us to a cheaper room at check-in like they should have. My wife and I were not happy with the entire stay.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Peterpk2874jg, First off, I'd like to apologize again for the inconveniences. I know I spoke to you during your stay as well as an email I sent to you after you checked out. I just wanted to say again, had we had another room available we for sure would have moved you to another room. I know you had issues with the safe and we did our very best to get the situation handled as soon as possible. I am sorry you weren't happy with the $40 off your room cost. If you are ever in this area again, please reach out to me and I will see what I can do to make up for your previous stay. You have my phone number and email address. Thank you, Richie Rego General Manager

"Excellent Stay"

4
16/05/2017

My husband and I stay here quite often. It is close to Captain Hiram's and Earl's Hideaway. The rooms are always clean and the beds are very comfy.Plus there is a free hot breakfast, which makes the price of the hotel even more affordable.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Teresa, Thank you for your review of our hotel. I'm happy to hear that you come here often and keep coming back. We look forward to you coming back again to stay with us. Until Next Time, Richie Rego General Manager

"The train"

3
13/05/2017

First started out at Hiram's across the street where I stayed in a room on the harbor where the key to the door would not work, the internet was down, and the channel selector on the TV remote did not work. Switched to the best western across the street which was also owned by Hiram's and everything was normal for a best western. However, there is an active railroad behind the motel that is not visible which might bother you if trains keep you up at night.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear bobwattsi, Thank you for your review of our hotel. I wish you had a better experience during your stay. I do apologize for the train, we don't get too many complaints about it. I hope you will consider staying with us again in the future and we can get you a room on the other side of the building so that the train wouldn't be an issue. Thank you, Richie Rego General Manager

"High expectations"

3
27/04/2017

On our way to Miami, we booked online. I was really looking to the Best Western website to book but found out when we arrived that it was booked via Expedia. The room was clean, the bed was good. Breakfast was basic quality: eggs and sausage, toppings were advertised but not there. No cheese or ham. Good choice of cereals, yoghurt and milk. Waffle dough much to heavy, 1 waffle weighted almost 1lb. Real waffles have to be light and crispy, not a brick on your stomach. Staff was friendly but the hotel did not have adapters to plug in for foreign devices.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Els, Thank you for your review of our hotel. I will speak with our Breakfast host and see what changes can be made to better our breakfast. I will also look into some options for adapters. I hope you will come stay with us again and give us the opportunity to give you a better experience. Thank you, Richie Rego General Manager

"Drive through"

4
25/04/2017

Nice place, friendly staff, bed and bathroom acceptable (I don't like high pillows and a spring mattress), breakfast as usual, clean, not too loud, so not too bad, however the price is a little bit too high.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear William, Thank you for your review of our Hotel. I hope next time you're in this area you will stay with us again. Our mattresses are newer, they are Serta sleeper mattresses. With that said, i'm sorry that it wasn't that comfortable for you. We do offer smaller pillows, just so you know for next time you stay with us. Thank you, Richie Rego General Manager

"Bad experience"

2
19/04/2017

Room was dirty and old. There was hair in the shower which probably means that it was never cleaned from the previous guest. There wasn't any body soap. Just 1 bar of hand soap which i also needed to shower with. The TV had bad reception and it was filthy. The desk was dirty and had not been cleaned before I arrived. It only got a few channels. Bad experience all around. It looked like they made the bed and restocked towels and that was it. Also forgot that when I grabbed a tissue two more fell out and the box was empty.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear debrag387, I am so sorry for your room not meeting our standards. This is unacceptable and I will speak with my housekeeping supervisor and find out why this room wasn't done correctly. I will also have maintenance look at the TV in that room and make sure it's working properly. I haven't received any complaints about our TV service but we'll look into this for sure. Again, I am so sorry for your inconveniences during your stay, that is not the standards we hold ourselves to. Please know we are also renovating all the guest rooms starting May 30th and we will be completed sometime in October. I hope you will come back and give us another opportunity to show you the experience you deserve. If I can be of any assistance please feel free to reach out to me. Thank you, Richie Rego General Manager

"Great free breakfast"

5
18/04/2017

The hotel was very clean and bright...They also give military discount..and they give you free drink vouchers for Captain Hirams. The free breakfast was very good. The choice of food was plentiful and very fresh.

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Jennyrn50, Thank you so much for your review of our hotel. I'm so pleased to hear how great your experience was while staying with us. I'm also very happy you enjoyed our breakfast. We work very hard to have the best breakfast we can possibly have. I hope you'll came back and see us again soon. Until Next Time, Richie Rego General Manager

"PERFECT LOCATION"

5
13/04/2017

we were a bit aprehensive of booking with best western as our previous experiences were not that great. This turned out to be a winner by all means. The location the cleanliness the breakfast and the parking !!!!!!! all exceptionall. We will write it as it is good or bad. We brought our sea doos and I was worried about where I was going to park them. After checking in I noticed that all the spaces in the back where striped for vehicles with trailers what an awesome surprise. Thank you to this hotel for thinking outside the box on this one. Would recomend this hotel to anyone going to sebastian

BestwesternSebastian, General Manager at Best Western Plus Sebastian Hotel & Suites, responded to this review
Dear Vidlers, Thank you for your review of our hotel. I'm so pleased to hear what a great experience you had while staying with us. We wish for all guests to have the same experience that you had. I hope you'll come back and stay with us again in the near future. Until Next Time, Richie Rego General Manager

"soso in Sebastian"

3
10/04/2017

Hotel did not offer good value. Rate was far higher than hotels in Vero Beach at a comparable star rating. Breakfast was mediocre at best. I would not recommend staying there for over $100/night. Room was on the small size.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear J9130IXkennethw, I am very sorry for your displeasure with your stay. I hope you'll come back and give us another opportunity in the future to make you feel differently. We will be renovating all the Hotel rooms starting May 30th. Even though many guests enjoy their stay with us as it is, we are excited to update our rooms to give you and all our guests a comfortable stay. Again, I am so sorry for not meeting your expectations, so next time you're in this area looking for a place to stay, please reach out to me and I'll see what I can do for you. Thank you, Richie Rego General Manager

"Sebastian late March"

3
03/04/2017

Nicely furnished and quiet. Second floor hallway and room smelled stale, exhaust fan in bathroom sounded like a B52. If you left the light off I could use the light outside the bathroom door, but that light was not working. These problems should have been addressed, $159 a night in March in Sebastian the room was just not up to snuff. Breakfast was nice, quite adequate.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Ronald, Thank you for your review of our hotel. I'm very sorry we didn't meet your expectations. I can assure you if we were made aware of the problem it would have been fixed right away. I hope you will come back and give us another opportunity in the future to provide you with the experience you deserve. Thank you, Richie Rego General Manager

"Absolutely wonderful staff and hotel!"

5
01/04/2017

I do a lot of research when I travel to find the best hotels and was happy to find good reviews with this hotel as there is not a lot to choose from in this area. This trip was to be with family in a difficult time in our lives and I really needed everything to be just right. From the moment I called the hotel and the dozen other times I called to make changes or requests, everyone was amazing. Special thanks to Carissa and the manager Ritchie. They absolutely went above and beyond for me. All of the staff was extremely friendly. The hotel is clean and beautiful. Pool was warm and clean. We stayed in the two bedroom suite. King in one, two queens in the other. Plus living room with sofa bed, and full kitchen. The pictures do no justice. This suite is huge. Our room was cleaned daily. Not just fresh towels, but vacuuming, trash, and adding other kitchen and bathroom needs. Ann and Gloria thank you! Breakfast has something for everyone and is refreshed constantly. Eggs, sausage, bacon, waffle maker, cereals, bagels, juices, and more. Shannon was the server all the days we stayed. She was friendly and welcomed every one that arrived for breakfast. Thank you Shannon! Great place to stay! Will definitely return!

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Marcia, Thank you so much for this great review. I am so happy to hear what a great experience this was for you to stay at our Hotel. I know you were going through a difficult time and I'm so happy we were able to help take some stress away from the situation and provide you and your family with a great hotel stay. I will pass along the compliments to my staff. We work very hard to provide your great experience to all our guests that stay with us. We hope to have you stay with us again soon. I wish you and your family all the best. Until next time, Richie Rego General Manager

"Florida"

5
30/03/2017

This is a wonderful BW property I stay exclusively at BW because of places this clean kind employees and great service we are here for a vacation and there are many choices of places to stay we are glad we chose this hotel oh and the pool was perfect

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Henryj1955, Thank you for your review of our hotel. Also, thank you for the kind words. I'm so pleased to hear how much you enjoyed our hotel and hope you'll be back to stay with us again soon. Until Next Time, Richie Rego General Manager

"RR at the best"

5
28/03/2017

Excellent in every way for relaxing nice pool area new beds and the service was outstanding from the general manager to the nice breakfast bar with all things the way they are suppose to be all for a good price

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Hey Larry, Everyone here at the hotel misses you already. Thanks for the kind review and we look forward to seeing you next March! Thanks again! Richie Rego General Manager

"Nice hotel"

5
20/11/2016

I have stayed here in the past at least two other times and every visit gets better it's a very nice Hotel Monterey furniture clean and well-maintained the only thing is that the price per night is a little high but I guess that's what you get for whenever you're near a resort which I guess is fine I would definitely come back and recommend the people that told me to stay here to put up anybody else that comes in the area

"Worst Western"

2
19/11/2016

I have stayed at this place a few months before and it has not changed. The seemingly simple things are overlooked. Lamps unplugged or literally falling a part. No do not disturb signs, bathroom sink drain very sluggish. A room phone that did not work. The desk clerk gave me the same story as last time, the repair person is coming "today" with a part. "Today" of course never happened, the phone still doesn't work months later. Seems to me this should have been made clear to me, and others, at check in time. Yes, most people have cell phones, but in an emergency the cell phone may not be readily available. The posted pool hours seem to change on a daily basis, so you never know when it will open in the mornings. Probably the two biggest negative hits are the 45 degree entrance/exit driveway which is so step it bottoms out most vehicles - the scars in the road surface attest to this. It also intersects with a blind driveway. The railroad mainline which runs directly behind the property is a huge distractor. Unfortunately Sebastian is a small backwater village that thinks it is a metro area and that attitude is reflected in this motel. If there would have been other accommodations available, I would have selected them. As I write this, I am listening to a small dog barking and scratching on a door down the hall, the barking was on and off all night.

"Best staff ever!"

5
17/10/2016

This hotel had recently suffered hurricane damage and in fact this was the first day it had reopened. The staff was wonderful! They did everything they could to make sure we had a pleasant, enjoyable visit! If they were this good under these conditions, they would have to be beyond the scale on a normal day! Thanks guys

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Monkeybubba, Thank you so much for your review. It had been a long week after the hurricane. Myself and staff were just happy to be back in business. We want every guest to leave with the same feeling you had. I will pass along your review to my staff. Thanks again and we hope to see you again soon. Until Next Time, Richie Rego General Manager

"Great place to hold a meeting or celebration!!"

5
13/10/2016

having used their meeting rooms in the past for business meetings… We decided to have my father-in-law's 75th birthday party at the best Western. The manager, Richie, was extremely helpful in helping us make this A very special birthday celebration. he helped us coordinate music, set up the room, and was kind enough to even bring his own sound system from home to help us. Thanks to him and the wonderful facility… The 75th birthday party with the Harley Davidson theme was a huge success! Thanks again Richie for all your help! You are awesome!

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Ann, Thank you so much for your review. It was all my pleasure to help out anyway that I could. You and your husband did a great job decorating and both of you were a pleasure to work with. I hope Don had a great birthday and knows how much his family cares for him, which all of you clearly showed. Thanks again and I look forward to seeing all of you again in the future. Until Next Time, Richie Rego General Manager

"I drove 4 hours for the hotel to be closed without any notice"

1
11/10/2016

I booked this hotel a few days before the hurricane hit, thinking I could score some treasure at the beach in the aftermath of the storm. I booked the hotel for Saturday seeing the storm hit on Thursday into Friday. I woke up at 3:30 in the morning and drove 4 hours to get to Sebastian, did my thing at the beach and saw it was too early to check-in. So i went and got lunch and diddled around a bit until around 1pm, when I thought maybe I could get in early. I got to the hotel and there were signs on the doors saying closed. Immediately, I thought to myself, "Are you kidding me?". All the stores I saw were open, there was plenty of traffic around. Why was I not notified by phone? email?, nothing. I called the hotel and the lines were dead. You would think if it was the phone system being down, someone could just call corporate and they could take care of the emails or letting people know. I called the customer service line and they said they had no record of the hotel being closed, yet they also could not get in touch with anyone. So I had to get back into my car and drive another 4 hours home. Corporate said they could see if they could place me at another one of their hotels nearby, but I was not up on those hotel's reviews, nor did I want to drive to another one of their hotels to only find it "closed". I had stayed here once before and it was a decent place, but never again.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear DTupper, I am so sorry that you weren't notified of our closure. Best Western corporate was notified that we were going to be closed for a few days. I'm sorry they didn't get in touch with you. We didn't get our power back until Monday and we are working very hard to open the hotel on Saturday. If you would please give me a call sometime this week so I can try and make up for your inconvenience I would appreciate it. Thank You, Richie Rego General Manager 772-388-9300

"Hurricane Matthew- EXCELLENT STAFF"

5
09/10/2016

During the recent hurricane we needed a room fast, we had a dog and cat, most hotels would say "NO". The staff went out of their way for us. The staff could not have been more accommodating especially the General Manger (I think his name was Jason, sorry if that is wrong). Also the clerks Gigi and Nicole were so great. The housekeeping staff was also very accommodating. The room was great and the beds were so comfortable. This was a natural disaster and the staff was working around the clock and they were so great.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Pam T, Thank you for your review. Things got a little crazy, but I couldn't be more proud of the way my team handled this situation. I'm just sorry that all you guests had to endure the conditions. I remember you and want to say thank you for understanding the situation. We will be back up and running by Saturday 10/15/16. I hope you will come back and see us again soon. Until Next Time, Richie Rego General Manager

"Visting Family in Sebastian"

5
28/09/2016

The hotel was chosen because it is a Best Western and I've liked other Best Westerns that I've stayed in, plus it was centrally located to where my relatives live. I chose a suite to give me and my parents a little more space. The included breakfast was convenient and had quite a selection and was good. The hotel was clean and the staff were friendly.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Jeannine C, Thank you for your review. I'm very pleased to hear you and your parents enjoyed your stay. We hope to see you again soon. Until Next Time, Richie Rego General Manager

"Roomy and Clean"

4
26/09/2016

My husband and I recently stayed four nights at the Best Western in Sebastian Florida. Our room was large, spacious and very clean. The bedroom and living room were separated by a partial wall. There was also a refrigerator, coffee maker, microwave and full size sofa. The bathroom had a large vanity top which made it easy for us to put out our toiletries without living out of our overnight bag which happens quit frequently at hotels . There was an odd closet right inside the door on the right which was for any hanging clothes and also had a safe which was large enough for a full size laptop. Instead of a closet door, there was a brown curtain that hung 10 inches too long on the floor (they should take the time to hem it if it's going to be permanent). Some of the lighting was too dim as they seem to use a lot of “green technology “. Not that it's a deal breaker but all the lighting should be the same type of light (especially if it's in the same room). The morning breakfast was adequate and the server was pleasant and helpful to any of our needs. They serve waffles, scrambled eggs and bacon, toast, juices, yogurt, coffee etc. Since my in-laws are now residents, we will definitely stay here again when visiting.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Cricket59, Thank you for your review of our Hotel, we're so happy you enjoyed one of our suites. I will look into the lighting as well as our curtains. I'm so happy to hear that you would return and we look forward to seeing you in the near future. Thanks again! Until Next Time, Richie Rego General Manager

"Location"

4
16/09/2016

Very nice hotel, clean and quiet, felt very comfortable as soon as we walked into the door, and GiGi was very pleasant at the front desk. Nice to have a breakfast in the morning before we checked out. The hotel was close to our family that we came to visit. Went across the street to Captain H restaurant to have lunch and a drink. Would stay there again.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Sharon, Thanks so much for your review. I'm so pleased to hear you had an overall great experience while staying with us. We look forward to see you again. Until Next Time, Richie Rego General Manager

"Great Expierence"

5
15/09/2016

I hadn't stayed at a hotel for a long while so I may be a bit out of touch with what some of these hotels offer. And although I know they are not all the same, Best Western is pretty cool. I like the fact that they had everything you could possibly need. Iron & board, blow dryer, and the mini fridge was a real shock. Lol But the best part of it all was the Complimentary Breakfast. I loved it!!

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Trina S, Thank you so much for reviewing our Hotel. I'm very happy you enjoyed your stay here. If you find yourself in this area again, we hope you'll come stay with us again. We've been getting great feedback for our breakfast, so happy you "loved it". Until Next Time, Richie Rego General Manager

"Great Place Great Price"

5
29/08/2016

The breakfast was better than most Best Westerns. The rooms were great and we had a lovely time in the area. All of the staff were friendly and willing to go above and beyond! We absolutely loved it! We strongly recommend it to folks traveling and looking for a quite get away. The restaurants were with in walking distance and the bars with in stumbling.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear JP S, Thank you for your review for our Hotel. I'm so pleased that you enjoyed our breakfast, we have been working hard to make breakfast more enjoyable for our guests. It's our pleasure to go above and beyond for all our guests and I'm so happy you had a great experience staying with us. I hope you'll come stay with us again in the near future. Thanks again! Until Next Time, Richie Rego General Manager

"Great Location and Great Service"

5
29/08/2016

From the moment you walk into the lobby of this hotel you feel like your at your second home. The staff excellent, the rooms perfectly clean. Having the Sebastian inlet right across the street, fabulous. So much to do in this quaint little area. The perfect little hideaway. Shhh don't tell everyone. Want to keep it a secret....

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Pamela D, Thank you so much for your wonderful review of our Hotel. We make it a point to make every guest feel at home when they come stay with us. I speak for my entire staff when I say how happy we are that you had such a great time staying with us. We hope you will come stay with us again soon. Again, thank you for your review and see you soon. Until Next Time, Richie Rego General Manager

"Short stay, but wonderful experience"

5
22/08/2016

We had to go to Vero Beach for a Moose function and chose this hotel for the close proximity. The staff was wonderful, I needed a room on the first floor and they accommodated us. We were just caddycorner to the breakfast area which was so close. Even though we were near the breakfast we did not hear any noise. The bed was comfy and we enjoyed our overnight stay.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Sandra D, Thank you so much for the review of our hotel. It was a pleasure having you here and we hope to see you again in the near future. Thanks again. Until Next Time, Richie Rego General Manager

"Singles Group Sebastian Treasures"

4
21/08/2016

A group of 34 single friends from Ft Myers, FL did an overnight trip to Sebastian in June 2016. Robin Miller, Sales Manager, for the BW Plus and Captain Hirams Resort provided us with wonderful accommodations. The hotel was clean, staff professional and was an ideal location for visiting the Treasure Museums in the area. Dinner at Captain Hirams Blackfins Restaurant was magnificent! One waitress handled our entire party and not only were all the meals served correctly, the food was hot and delicious. No complaints from 34 people is amazing! We topped off our evening with a few dances at Capt Hirams Sandbar. On Sunday morning we all had a very good hot breakfast at the hotel before starting off to our next treasure spot. I definitely would give both the hotel and restaurant high marks for making our weekend getaway memorable.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Jayne, Thank you so much for your review of our hotel and sister property. We are so very pleased you had a great experience with your stay. We hope if you find yourself in this area in the future you'll come stay with us again. Until Next Time, Richie Rego General Manager

"not a good stay"

2
15/08/2016

Poor information the hotel halls were under construction no one told us about it, and we were placed in the middle on the mess. Rooms are old and dated and in need of a good cleaning Not worth the money we paid

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Wanderlust3_11, I apologize for the inconvenience you suffered during our renovations. We tried our best to speak with each guest and inform them that we were redoing the rugs and offer to move them to a different floor. Some guests moved to a different floor and some didn't want to move rooms. I apologize if we couldn't get a hold of you. If you find yourself in this area needing a place to stay, please reach out to me so I can make up for your most recent stay. I hope you'll stay with us again. Thank You, Richie Rego General Manager

"Great experience staying here"

5
01/08/2016

Stayed one night in the suite with a hot tub. Had a great experience from all the staff from checking in to checking out. Very pleasantly greeted and asked if we needed help with out luggage. They politely explained where everything was and asked if we needed anything before we went to our room. I'd recommend it to anyone and will stay there again.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Gaudettem2, Thank you so much for your review of our hotel. I'm so pleased to hear how you had a great experience. Your experience is what we strive for, for every guest. Thanks again and we look forward to seeing you again in the near future. Until Next Time, Richie Rego General manager

"Short trip to our future home town"

4
25/07/2016

This hotel has a friendly staff and the rooms are clean. The renovations are going. smoothly without many disruptions to the guests. We are staying again in September. The breakfast was great and the central location in Sebastian made it very convenient to go anywhere.

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Tb1131, Thanks so much for your review of our Hotel. We look forward to seeing you in September. Until Next Time, Richie Rego General Manager

"Great place to stay in Sebastian!"

5
12/07/2016

My wife and I stay at this hotel frequently as my wife works in the area a couple days a week. It has been a few years now since we started coming to the hotel and it has always been a pleasant experience. It is clean and inviting with great staff. The new day manager Chrissy goes out of her way to make sure the visitors are taken care of and has made great improvements to the breakfast. The eggs and fresh fruit are delicious!

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Scott A, Thanks for your review of our hotel and thank you for your dedication to our brand. It's our pleasure having you stay with us. I'm very pleased you are enjoying the changes we've made to our breakfast. I will share this review with Chrissie, my Front Desk Supervisor, she will be very pleased to read this. Once again, thank you and we'll look forward to seeing you again soon. Until Next Time, Richie Rego General Manager

"Pet friendly hotel in sleepy town"

4
08/07/2016

My husband and I chose this hotel to visit family near by. The pool was clean and relaxing. The breakfast was good. The staff was friendly and helpful. The hotel is being renovated so you will see missing baseboards in the hall, but overall everything is neat and clean. We even got two free drinks at the Sandbar across the street at check in. The only issue was a barking dog in the room below us, but not to disturbing. We will return

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear JulesNtheOC, Thank you for the review of our Hotel. I speak for all of us here at the Hotel when I say how happy we are that you enjoyed your stay. We do hope to see you again soon! Until Next Time, Richie Rego General Manager

"Great place to stay"

5
07/07/2016

Staff very friendly and helpful on things to do in the area. The room was very clean. Beds very comfy. Pillows fluffy.Fresh blueberries and strawberries for breakfast was nice. Would definitely stay again.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Mallard324, We are very pleased to hear that you enjoyed your stay. Thank you for your review and we hope you will come and stay with us again soon. Until Next Time, Richie Rego General Manager

"Pretty good hotel"

4
05/07/2016

We had a pleasant stay, we were came to Sebastian for the 4th of July weekend to do some fishing at Sebastian Inlet State Park, explore the area and relax. We found the Best Western Sebastian to be the best option among very few hotels in the area it was a little over 20+ min from the park since there really weren't any other hotels down Hwy A1A. The complementary breakfast we found to be pretty good actually despite a few bad reviews we had read earlier, you pretty much get what you pay for if you want a 5 star breakfast then you should go to a 5 star hotel. Overall we had a pretty good experience.

BestwesternSebastian, General Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Sarastrawberry, I'm so very pleased you had a pleasant stay. Thank you for your thoughts on our breakfast, we have been working hard to try new and creative ways to better our breakfast so thanks again for that, I really appreciate that. We hope you'll come stay with us again soon. Until Next Time, Richie Rego General Manager

"Location perfect"

4
27/06/2016

We were traveling with friends to enjoy the beautiful Sebastian area and visit the museums in the area dedicated to Treasure Hunting. We also enjoyed the restaurants In the area, many choices. Loved that this hotel was so centrally located to all we wanted.

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Efinzo, Thank you for reviewing our Hotel. We are pleased to hear that the location of the hotel was perfect for your stay. We hope you'll come stay with us again. Until Next Time, Richie Rego General Manager

"good enough"

4
22/06/2016

Stayed here 2 nites for a funeral. hotel was fairly clean. Breakfast was disappointing ...no fresh fruit .they offered those packaged fruit cups. Standard waffle machine scrambled eggs both days with sausage or bacon . What I remember most was that I was unsure where the local catholic church was..I asked the front desk gal and she didn't know either ...no offer to look it up, either. It turns out the Catholic Church was less than a mile down on the same road as the hotel ! PS pillows are hard, towels poor quality and water pressure could have been better

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear JoyceinNY, Thank you for your review of our Hotel and letting us know things that we can work on. I apologize for your inconveniences during your stay. We are always trying new things with breakfast to give the guest a better experience. We always have fresh fruit, its either oranges, apples or bananas as well as the fruit cups. We also are starting a new build your own burrito which we hope the guest will enjoy. I'm sorry that my front desk employee didn't offer to look up the church for you. I will speak with my front desk staff regarding this. We are in the middle of renovating the hotel and we've ordered new linens and pillows as well. I hope you'll come stay with us again. Richie Rego General Manager

"Dated-Needs overhaul"

2
18/06/2016

Totally overhaul the hotel. It is dated. Bathroom fans roar light a jet engine. Furniture is absolutely uncomfortable. Also TV service and internet quality is sparse. This hotel shows all the signs that the owner is more interested in profits than offering a good experience for the customers. The only bright spot are the employees. The desk staff are very professional. We will not return.

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Johnm885, I really do apologize for all the inconveniences you had during your stay. I can tell you I care very much about the guests experience. It's number 1. The owners care very much as well. We are in the middle of renovating the entire hotel to give every guest a better experience. I really hope you'll give us another try in the future so that you can see how much we do care. Thank you for your review. Richie Rego General Manager

"OK Place for price"

4
14/06/2016

Nice place, but didn't realize they allow dogs. Saw two large dogs in one room. Might hesitate staying there again, if dogs are allowed in any room and not designated rooms. Looks like they are remodeling so place will be even nicer, hopefully the price remains the same

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Victor A, Thanks for your review of our Hotel. First, I'd like to reassure you that we only put pets on the first floor. I do hope you will come see us again and we'll be further along in the renovations. Thanks again! Until next time, Richie Rego General Manager

"Bad Experience"

3
07/06/2016

Everything seemed to go wrong. Two rooms were reserved and we had no internet or phone for 3 days, the water pressure in the shower was non-existent, the stopper in the basin came out and was not repaired after we told them, and the cleaning lady didn't clean my son's room which was empty all day. As for our room, soap was not replaced and there was paper under our bed from an earlier guest.

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Richard N, I'm very sorry for the inconveniences you had during your stay. I'm also very sorry about the phones and internet being down. We were doing everything we could to get them back up and running, unfortunately it came down to ordering a part in which we had to wait to come in. Everything is up and running smoothly now. I have recently spent a lot of time in our housekeeping department retraining and bringing in new housekeepers. I hope you will give us another chance to provide you with the superior customer care that you deserve. Richie Rego General Manager

"Best Western Sebastian Fla"

3
06/06/2016

The hotel is in the process of a face lift and the construction was not an issue. The staff tried but there was a lack of communication within the staff, our key cards were voided at one point due to the lack of communication. The cleaning staff forgot to leave key items in the room and some of the other guests were extremely loud at all hours of the night. We were in Florida due to death in the family so what might normally be overlooked and tolerated was not on this trip. The buffet was good, fresh and well kept, most of the staff tried hard but some did not. All in all I would give this hotel another shot and would stay again to see if they get it right.

BestwesternSebastian, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Ward S, Thank you for your review of our Hotel. On behalf of my entire team i'd like to apologize for not meeting your expectations. We are in the middle of renovations and since your stay I have been working with housekeeping and now have a great housekeeping staff on board. I hope you will come stay again so we can have an opportunity to exceed your expectations. Thanks again for letting us know about the things we need to work on to better service our guests. Richie Rego General Manager

"Darn Nice"

4
04/06/2016

A great place to stay if Captain Hirams is full. The hotel is located across the street from the Indian River. They partnership with Captain Hirams so in turn they give you two free drink vouchers for the Sandbar. You can walk to numerous places in just minutes to have a great time.

"Good service"

4
17/05/2016

Stayed in the hotel for a soccer tournament recently. Pros: Staff very gracious and service-oriented. Suite was very spacious, clean, and beds comfortable. It could sleep 6 if 2 are willing to sleep on the pull-out couch in the living room area. Pool was enjoyable. Has great parking available for those who are puling a boat. Only Negatives: smelled a little of smoke in the hallway but nonsmoking room was okay, lobby is relatively small. Overall we enjoyed our stay and the price was right for the size of rooms and the convenient access to our event.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Mumbogumbo, Thank you for your review of our hotel. I'm very happy you enjoyed your stay. I want to ensure you all our rooms and inside the hotel are non-smoking. I hope you will come stay with us again sometime soon. Until next time, Richie Rego General Manager

"New owner, old problems"

3
12/05/2016

I have stayed at this resort once or twice yearly for the last nine years, as Sebastian is the home of Velocity Aircraft and my plane gets its annual inspection at the factory. Over the years I watched this hotel slowly deteriorate, such that I planned to stay at Capt Hiram's this year. However, Capt Hiram bought this Best Western a few months ago, so I thought I would try one more time. Clearly the hotel lobby and dining area have been cleaned up as compared to the last time I stayed. The check in and check out were easy and the people at the desk were friendly and professional in both action and appearance. The breakfast was pretty standard, while the server was very friendly. The negative, which was an old problem and one of the reasons I considered staying elsewhere, was cleanliness. One large, black hair that was very obvious against the white soap tray in the shower was missed by the housekeeper. The pillows were all very hard--there was not option of a feather pillow. So, while the staff I interacted with would have earned this a "very good" or even an "excellent," the housekeeper and the pillows pulled it down to an "average."

"Enjoyed my stay"

5
01/05/2016

I recently stayed at the Best Western in Sebastian Florida with my husband and 11 year old son. We were visiting family in the area. I appreciated the use of the fitness room, although the equipment is limited, it did have a treadmill which served my purpose. We did enjoy the outdoor pool to cool off in on the hot days. The breakfast was fairly typical of a hotel, but offered options that we enjoyed such as oatmeal and waffles. Overall, the staff was friendly and the rooms were very comfortable. We had a suite which had 3 beds, so we could each have our own if we wanted! We would stay here again.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Laura P, Thanks for your review of our hotel. It's so nice to hear when a guest really enjoyed every aspect of their stay. I'm so glad you, your husband and your son had a great time here. I do hope you will come stay again. Until next time, Richie Rego General Manager

"New Years Eve and Anniversary"

4
19/04/2016

Greeted and off to our room in no time. We really really liked our room. We had a in room Spa tub.Let me tell you it was very large. Not just a Jacuzzi tub. It was really nice. Room was huge! The big pillow filled king bed slept really well. We had the hot breakfast that is complimentary. Good enough. Lots of choices. Pool area is nice.We very much appreciated the refrigerator and microwave area.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Sunnid40, I'm very pleased to hear how you enjoyed your stay. Our Jacuzzi Suite is a big hit and I'm glad you enjoyed it. Thank you for your review and I hope you'll come stay with us again soon. Until next time, Richie Rego General Manager

"Recommend!"

5
18/04/2016

We were on our way to Orlando, when a strong ice storm hitted us. We had to find a place to sleep. I was astonished with the excellent service the front desk - UNFORTUNATLY i forgot his name. But he was polite and very helpfull, showed us the room, fantastic. The next day, on my check out, I wanted to compliment this fantastic employe. Again, the manager and all the staff, awsome. Highly recommend

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear AL B, Thank you for your review. I remember speaking with you at checkout. I hope all is well. The young man you spoke to at the desk was Dontae. I'm very pleased you enjoyed your stay and hop you will come stay with us again. Until next time, Richie Rego General Manager

"This is NOT a Best Western Plus!"

2
06/04/2016

This place needs alot of improvements to be a PLUS. Breakfast is terrible. Tthe attendant has a big tip jar sitting on the breakfast buffet table with dollar bills hanging over the edge. Not very classy or appetizing. Besides why tip when she just stands there? The carpet in our room was filthy with stains. The desk chair dirty with stains. This place is not up to Best Western standards.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Star1_12, I sincerely apologize for not meeting your standards. I want you to know we are scheduled to have our carpet replaced this year along with our rooms being upgraded starting this year and finishing by next year. I hope you will consider staying with us again to give us the opportunity to give you the satisfaction you deserve. Thank you, Richie Rego General Manager

"Not my choice of facility"

3
04/04/2016

Because family was all gathering in the town, this was selected for a large block of rooms. When I called hotel direct, I was told that rate/block was not available, and ended up paying quite a bit more. glad it was only a one night stay; otherwise would have opted to relocate to a different hotel. I travel extensively and was very unimpressed with the facility, its amenities, and the comfort of the room.

"Great Hotel"

4
30/03/2016

Great Hotel next to Captain Hiram's, Sand Bar, Great Restaurant, great views of the sound. Great Entertainment on Saturday night. Everyone from the wedding stopped and had night caps. We planned on having breakfast before heading home.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Jil, Thank you for your review. We are glad you enjoyed your stay here and hope you'll stay with us again. Until Next Time, Richie Rego General Manager

"Rotten service"

1
26/03/2016

Do not stay at the Sebastian Best Western. Horrible, snotty, inconsiderate crappy people work there!!!!!! The people on the phones turn you off before you even get there!! Absolutely the worst employees in the business! Do yourself a favor and stay ANYWHERE ELSE!!!!!! Or go, maybe you like being treated badly - BW seems to enjoy giving customers a difficult time!

"Team Players"

5
12/03/2016

Excellent hotel. Our ball team parents stayed here for spring break and all I talked to were very pleased. Our only problem was the sheets were not changed when requested. Everything else was great! It's a bit pricey but considering where it is, competitive.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Harold, Thank you for your review of our hotel. I apologize for the issues with the sheets. I will talk with my housekeeping supervisor about what we can do to correct this from happening in the future. Thanks again and we hope you will come stay with us again. Richie Rego General Manager

"hotel from hell"

1
07/03/2016

No pressure in shower. No drainage in sink. Not able to flush toilet had to use plunger. Staff has no regard for past guests. Never again Breakfast -- bacon swimming in grease -- oh yummy Staff made no attempt to move us, only suggested to send maintenance next day. We refused maintenance because no safe in room items didn't feel secure. Never again. We have been staying here for over 8 years twice a year never ever again. Better to go to Comfort Inn and Suites in Malabar or stay in Melbourne. Better hotels there

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Margherita, I sincerely apologize for your most recent stay. We were completely sold out on the day of your stay which is why we couldn't move you to another room. I am very sorry for the room issues you had and breakfast not being up to par. If you could please call me at the hotel I would really appreciate the opportunity to make things right. Thank you Richie Rego General Manager

"Clean and Pleasant Staff"

5
17/02/2016

For the price this hotel was a excellent choice. The staff were extremely helpful and nice. The room was clean. The pool area offered tables to eat or watch the kids swim. The lobby was recently updated. The free breakfast was great and included hot items.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Kati L, Thank you for your kind comments of our hotel and staff. We take pride in providing our guest superior customer service and offering a great place to stay. Thank you for staying with us here at The Best Western Plus Until next time, Richie Rego General Manager

"Average for price"

3
08/02/2016

We thought for $149, we would get more. Reservation was messed up. Email address was, also, even though I had to call on the phone to straighten out credit card issues. Very poor communication, and high rate for average room & breakfast. One good comment is for breakfast worker that went out of her way.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Olgirl57, I'm very sorry for the communication problems. I have already talked to my staff regarding this matter. Please let me know if you visit this area again. I'd like to try and make up for your previous stay. Thank you. Until next time, Richie Rego, General Manager

"Another best Best Western"

5
29/01/2016

Outstanding staff & property and very good location. Guest room , common areas including pool are very clean & up to date. The attitude of all the staff made me feel welcome & comfortable. Additionally; there are some very good eating establishments close by and reliable cab service in the area.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear William G, Thank you for staying with us here at the Best Western. Thank you for your kind comments of our hotel and staff. It's a pleasure for us to provide a great service to out guest. We hope to see you again. Until next time, Richie Rego General Manager

"performs beyond their class"

4
29/12/2015

facilities are good, breakfast great (best bacon in a long time), internet access easy, but could use a little more speed. my wife was able to use the gym several times at will. ambiente agradable, el desayuno superior (la mejor tocineta en buen tiempo). acceso a la red de internet fácil, me hubiera gustado un poco de mas velocidad. mi esposa usó el gimnasio varias veces con gran satisfacción.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
We here at the Best Western are very happy you enjoyed your stay. We get compliments for our breakfast all the time and we are glad you enjoyed it as well. Until next time, Richie Rego General Manager

"Will Be Back"

5
07/12/2015

Front desk was great. Room was clean, right across the street from several seafood eateries and live music. Boat rentals and tour boat are also near by. We usually go to this area on weekends as there are bands playing at several places near by.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Rick B, Thank you for staying with us. We look forward to your next stay. Until next time, Richie Rego General Manager

"A Great place to stay."

5
06/12/2015

Reasonable price, clean rooms, tasty breakfast, friendly staff, easy to find, quiet. Easy to get to restaurants, shopping, the river, scenic drives, fishing rentals, the bridge to the barrier island to go the beaches, Can quickly go south to Vero Beach or north to Melbourne.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Norman M, Thank you for staying with with us, and I speak for all of us here at the Best Western when I say we're very happy you and your family enjoyed your stay. Come back and see us again soon. Until next time, Richie Rego General Manager

"Extremely clean!"

5
04/12/2015

After sitting on I95 for three hours due to an accident we decided to take the first exit we came to. After reading the reviews this Best Western was the place we chose: We weren't disappointed! The front desk clerk was a sweetie, who quickly checked us in. Our room was extremely clean and the bed was very comfortable. We couldn't have asked for any better!

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Debbie1983_1, There is nothing worst than getting stuck in traffic especially for 3 hours. I'm very pleased to hear we were able to get you into a room so you could relax. Thank you for your comments of our front desk and housekeeping staff. We appreciate it and hop you'll come and stay with us again real soon. Until next time, Richie Rego General Manager

"Great Hotel!"

5
01/12/2015

Traveling on a cross-country pedal bike ride and this was the only hotel on the major websites... Probably because NOTHING else in town compares to it!!! This was a GREAT hotel! They had me booked in the jacuzzi room, which I did not request or pay any extra for! Their was a wedding party staying in the hotel and I gave the bride & groom my room in exchange for theirs... The hotel staff was great and very accommodating, I was traveling with multiple bikes, spares, and tools and they allowed me to store them in room and even offered to help get it there!

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Gottico, Thank you for your comments of our hotel and staff. We hop your cross-country pedal bike ride was successful and you come see us again on your next tour. Stay safe, and until next time Richie Rego General Manager

"Very Pleasant Experience"

4
22/11/2015

Although we live within 30 minutes of the hotel, we were attending an event at Captain Hiram's, so we decided to stay overnight. Hiram's was full, so we reserved a room at the Best Western Plus. The desk clerk was very friendly, the room was clean, updated, with a comfortable bed. No complaints whatsoever with the room or bathroom, everything met or exceeded our expectations. We had the breakfast in the morning. It was very adequate, with a nice selection of cereals, pastries, waffles, juices, coffee, etc. They also offered the usual scrambled eggs and bacon. The attendant taking care of the breakfast area was friendly and did an excellent job of keeping everything clean and full, offering to help with anything a guest couldn't find. All in all, it was a very pleasant experience. I'd recommend it to anyone staying in Sebastian, although the prices are higher than one would expect.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear JRS358, Thank you for your kind comments of our hotel and staff. We hope you come back and stay with us again very soon. Thank you. Richie Rego General Manager

"Down town Sebastian."

4
09/11/2015

We have stayed here a few times. We go fishing at sebastian inlet, so we like to stay here. Not many hotel options on the beachfront. This place isn't fancy, but it doesn't have to be. Front desk staff pleasant and helpful. She made recommendations for local restaurants and activities.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Crystal T, We are so happy you enjoyed your stay here. I hope your fishing trip went well and we look forward to seeing you next time you stay with us. Richie Rego General Manager

"Stay here...you won't be disappointed! The People make the difference!"

4
09/11/2015

We've lived and worked in Florida for 30 years, travelled all around our state but this is the first time we had an opportunity to visit the Sebastian, FL area. We came purposely to see a favorite band (Electric Tree Frogs) perform at Captain Hiram's...an AMAZING place that offers everything from several restaurant venues, to boating options to hotel accommodations. Sadly, Capt Hiram's was booked,so we stayed at the Best Western Plus, which we later learned is owned by Capt. Hiram's! This is the cleanest, friendliest Best Western in which we have ever stayed. All inside access...suites available (we had room 313 which is a Jacuzzi suite and HUGE)...and also provides free drink vouchers and discounts for Captain Hiram's. The free breakfast was OK,....much better than most, and the attendant was working so hard because the food is actually REAL.....like REAL bacon, although microwaved, and REAL scrambled eggs. The coffee was excellent...going to find out how to buy some online. Due to the fact that my family is both Marriott and Starwood Rewards members due to our business travel, we usually use our points for those hotels. But THIS BEST WESTERN ROCKS! And that is mainly due to the people who actually seem to like working there....Faith, John, Richie, "Z" ("Z" was THE BEST at customer service)...They gave us a new impression of Best Western. Clean, Friendly. THANKS!

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Saintaugiedoggie, I can't tell you how pleased I am that you enjoyed your stay. I actually took my family to see the Electric Tree Frogs that night and they were great. I'm so happy you had a great time staying with us and enjoyed the islandsphere over at Capt. Hirams. Also, thank you for your kind remarks of our front desk staff. All of us appreciate it and look forward to your next stay with us. Richie Rego General Manager

"truly an excellent experience"

5
29/10/2015

excellent rooms. excellent staff. No problems with checking in. Clean facility. Large room. Enjoyed a relaxing soak in Jacuzzi tub. Met special requests with no issue. I will definitely be returning for a stay here.

Richie R, Manager at BEST WESTERN PLUS Sebastian Hotel & Suites, responded to this review
Dear Sabrinal695, Thank you for your comliments of our hotel and staff. We will always do our best to make sure our guests are comfortable and enjoy their stay. Thanks again, we look forward to your next stay with us. Richie Rego General Manager .excellent rooms. excellent staff. No problems with checking in. Clean facility. Large room. Enjoyed a relaxing soak in Jacuzzi tub. Met special requests with no issue. I will definitely be returning for a stay here

"The Only Game In Town"

3
27/10/2015

There are not many options for hotels to stay in located in Sebastian, FL. This is what drives up the price of a very basic hotel, you could stay in anywhere for $20-40 cheaper. The hotel is very average and fine for a business trip or if you need to be in the area for family visits, but not really worth more than $79-$89 per night. It is more reasonably priced than Captain Hyram's across the street located on the river front. Also it is now affiliated with them, and your room provides discounts for boat rentals with Captain Hyram's, which could account for the price hike to $119.00 per night.

"Room had a musty odor"

2
18/10/2015

Our room had a terrible musty odor. We were put in a handicap accessible room even though we had reservations for over a month. That would have been OK if it weren't for the SMELL. When we asked for a different room we were told there weren't any more. It probably wouldn't have helped because we had several team members staying there and they said their rooms smelled bad too. I had a headache for 2 days.

"clean, friendly. Great place to stay"

5
17/10/2015

Staff is friendly. Rooms and common areas were clean. Under bit of remodel, which is only enhancing future stays and was not an inconvenience at all. Two business trips a year to Sebastian, and this will always be my choice for overnight accommodations.

"feels like home"

5
07/10/2015

The hotel grounds are always clean. When you walk into the lobby the staff is warn welcoming accommodating and efficient. Lobby /front desk undergoing renovations which staff was proud to discuss. Clean clean clean hallways, elevator, room. Breakfast-nicely displayed, great variety

"Convenient location"

3
17/09/2015

Within bicycling distance of most everything you'd want to do in Sebastian. Staff was very nice,room was clean. I'm very sensitive to noise and staff changed my room 3 times (graciously,without any hint of annoyance) due to noise issues. The rooms with issues were located by the elevator and the laundry chutes. You will not hear the train if you stay in rooms toward the street side of the hotel. Would stay here again.

"Great Experience"

5
14/09/2015

This hotel was clean, and the staff was extremely nice, from the front desk, to the hotel cleaning staff and the breakfast host was on top of things each morning. We often travel with our pet and he, too was welcomed.

"Weekend Getaway in Sebastian"

4
07/09/2015

Hotel was very clean, pets accepted on first floor only---room was HUGE. 2 queen beds (I prefer king but not avail)--TV/desk & window in bedroom. Adjacent was Living Room area with Couch (sorry, didn't check if it was pullout...but probably)--comfy sofa chair and another TV. Bathroom was clean with plenty of counter space for all my junk! :) Beautiful room, more than enough space. Only odd thing was that the only reason we stayed at Best Western was Capt. Hiram's didn't have 2 nights available...but Capt. Hiram's didn't suggest we check with Best Western and they are obviously owned by the same people. We received 2 free drink tickets (don't get that when you stay at Hiram's)...and plenty of literature luring us across the street for food and fun activities (which we were there to participate in anyway---the Capt. Hiram's ParrotHead Memorial Day bash).

"Tournament weekend "

5
01/09/2015

This hotel was selected by a host of a local soccer tournament. The hotel is currently being painted and some minor construction taking place inside. However the rooms were very nice clean and comfortable. Each morning complementary breakfast was served. this included the typical danishes cereal and even homemade waffles. The pool area is relatively small but directly across the street from a sister resort which has a great deal more of leisure activities

"Best Western Plus - Sebastian, Florida"

5
04/08/2015

Recently re-modeled and close to waterfront and restaurants. It has a very courteous and competent staff. The rooms and facilities are clean & comfortable. Morning breakfast is cooked on site & served buffet style.