Best Western Plus Savannah Gateway

Motel smells like m mildew from the time you walk in the sliding glass door. I let her know. She blamed it on the people coming in and out of the pool. So I pay the booking.com fee of $190 + 100 deposit but chose to go up and check the room out. As soon as I get off the elevator, mildew smelled. immediately go downstairs, request a refund, and tell her there's no way I can stay. Booking.com usually is great about refunding especially since I haven't stepped foot i. the room, however, Kathryn requested to not release my $290 until the manager is in on Monday morning. Tying up $300 of my debit card money. She actually told them to do that. How inconsiderate. Knowing I didn't even step foot in the room and wasn't even on the property for longer than 4 minutes total. Don't be fooled here, guys. Slum property, high rates for a former crack motel that still smells like one and obviously still has residue employees still working.

When we arrived first thing we see a flyer on lobby doors that states Excuse our dust we are under renovation. We booked thru booking, no where thru our review did it state that they were doing renovations. I have asthma and would have certainly not booked 2 nights with them, eyes are red and irritated. The minute we walk thru the door a noticeable moldy smell thru out the entire premises. The appears not good there are, big rolls of carpet, painting. just disarray. Also, we found roaches and bugs running around the bathroom, disgusting. Breakfast was terrible, an apple and an orange juice in a bag. No coffee in the room. They charged us an extra $100.00 for deposit, they want to check our room at check-out to make sure room okay. I think this was unfair, we are not sure if all guest are asked to do this or is it just us. How down know. Booking does not state when we booked the room that the hotel would charge and extra fee. What if we had not brought extra money than what we would've done. This not good policy because how will it be implement fairly to all guest coming and going. Some could pay and others don't have to pay. Than, what is the criteria to determine who pays and who does not pay. The hotel was not friendly, I felt not welcome but I had paid to stay there. I would never stay this hotel again.

Save your vacation by NOT staying at the Clarion, Savannah, Georgia. This is a poorly keep property with scratched and stained furniture in the lobby. The staff has been instructed NOT to allow guests to see the room before check-in. Must be seriously bad up there folks. The staff is not well trained and failed to answer basic property questions, that is if you can get someone to come out of the back offices. The cleaning staff is struggling to do the basics let alone sanitize. I was told the property was short on staff due to Corvid-19 and did not have enough people. Clearly the property is failing from owner neglect and poor service is the workers' response to their frustration. It is not worth the low rate. Canceled all three of my reservations for a 5-night stay. Keep shopping!

We stayed at the Clarion on 12/20/2019. The room was booked and paid in advance through a 3rd party vendor. When we checked in, the front desk clerk had the reservation in the computer and stated that the room was paid in advance. However, she asked for a credit card for incidentals. Since we arrived around 11pm and were leaving by 5am, we knew we would not have any incidentals, but I know it is common practice for a hotel to require a credit card just in case. Therefore, I gave her my credit card. The room was fine and we slept well. No complaints there. When we checked out the next morning, the front desk clerk stated that she did not have a receipt for us since it was paid through a 3rd party. For the next week, we were on a cruise and I did not have access to my credit card charges. When we returned the next Saturday, I saw that Clarion had charged $86.25 to my credit card. I called the hotel and was told by the front desk person that she could see it was a mistake, but she could not fix it. I would have to talk with the manager who would not be back until Monday. She took my contact information so the manager could call me. When I did not get a call on Monday, I called the hotel again on Tuesday and was given the manager's voicemail. I left a very detailed message and asked for a call back. I still did not get a call. I called again on Thursday and told the person answering the phone that I did not want voicemail again. She put me on hold to radio the manager. When she came back on the line, she stated she was transferring me to the manager, but it went to voicemail again. I left another very detailed message and indicated that I had already left 2 previous messages. When I did not receive a call back, I decided to file a dispute with my credit card company. I have waited this long to write a review because I was hoping the hotel would clear things up with the credit card dispute. I was hoping not to have to leave a bad review for them because the stay was fine. It is the customer service afterwards that has been the problem. Anyway, two months later, I am still having to work with the credit card company on the dispute. Therefore, I wanted to let other people know of the risk of staying at this hotel if you book your stay through a 3rd party. You may very well spend a couple months trying to keep from being charged twice for your room.

November 22 2019, We checked in with our two little girls (4-6 yrs old). We had been driving 16 hrs and were exhausted. As soon as we got to our room, we noticed how dirty the whole thing was. The room smelled, There was dust everywhere, the toilet was dirty with poop on the rim, there was hair all over the disgusting jacuzzi tub, mold in the bathroom, left over garbage next to the beds. As you can imagine we checked out right away which became another issue because they did not want to refund the amount i had paid for the room. I showed her my confirmation email and my account statement and she insisted that not what i had paid for the room ($125.99). She refunded $80.93 to an American Express account which was not mine. The whole thing was a mess from beginning to end. This place should be closed down. DISGUSTING! Don't waste your money!