Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
One of the worst hotels in Savannah area. Do not go of you know what is good for you. Place had roaches, dirty and unfriendly staff. Rip-off for the price.
Dear L3419CVtimothyh, Thank you for taking the time to share your feedback. We strive to provide a comfortable environment for all our guests, and we take cleanliness and service very seriously. Each comment is shared with our management team to help us improve. We value your perspective and hope that you will consider staying with us again in the future to experience our commitment to enhancement and guest satisfaction. Warm regards, Guest Relations Specialist
Not great. Very bad smell, left us feeling like our lungs were full. The room was very spacious but not very clean. Towels were stained, no water pressure in shower. Hotel staff very nice.
Dear plpettis, Thank you for sharing your feedback. We're glad to hear that you found our staff to be very nice, but we sincerely regret that your experience did not meet your expectations regarding cleanliness and maintenance. Your comments will be forwarded to the relevant departments for their review and consideration. We appreciate your insights and hope to deliver a better experience in the future. Warm regards, Guest Relations Specialist
This was the worst hotel I've ever stayed in. The first night we spotted a roach in one of our rooms and the response from the front desk was "we have no rooms to switch you to". Upon investigation we found multiple reviews about roach problems in the hotel. I have added images of these past reviews and the condition of the pool which is the nastiest pool I've ever seen. Part of our party had to be relocated from the 2st floor because of a terrible mildew and mold problem. The smell of that floor was aweful and the rest ofvthe hotel was not better. One of the elevators was out of order it appears sunce April. Lobby is extremely hot because they don't want to run the AC in 98 degree weather. They keep AC of in the rooms before you arrive to save money as well which likely contributes to the mold and nildew problems. Ceiling in the hospitality area for our family reunion was absolutely disgusting. I will be contacting the health department about this hotel.
Dear W5020PWjasonw, Thank you for taking the time to share your concerns with us. We sincerely appreciate your feedback and regret to hear that your stay did not meet your expectations. Please accept our apologies for the issues you encountered and any discomfort they may have caused. Your comments are invaluable to us and have been shared with our management team as part of our ongoing efforts to evaluate and improve our services and facilities. Guest feedback plays an important role in helping us identify opportunities for improvement and enhance the experience we provide for future visitors. Thank you again for bringing these matters to our attention. We appreciate your honesty and wish you safe and enjoyable travels in the future. We hope that one day you may consider giving us another opportunity to provide you with a much-improved experience. Warm regards, Guest Relations Specialist
Hair and items were in the bed when I pulled back the sheets. It was a hole in the wall, also saw a roach. I don't know how this hotel received a top rating.
Dear 687splashb, Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and your comments will be relayed to the appropriate department for review. We strive to provide a comfortable environment for all our guests, and your experience will help us improve. We appreciate your input and hope you consider staying with us again in the future to see how we are progressing. Warm regards, Guest Relations Specialist
Do not stay here; its such a dump for the price. Other good places were book so I had didn't have much choice considering the late hour. Room smell awful; like they had a water leak years ago and never cleaned it up. The AC was so loud I could barely sleep, poor lighting in the room and toilet seat was falling off. All this for $130, Motel 6 would have been better, at least they would have left the light on. This place should be shut down; would not be surprised if it had black mold.
Dear shaunsV41HP, Thank you for your feedback. We understand your concerns and appreciate you sharing your experience. Our team continually works to maintain a high standard of cleanliness and comfort in our rooms. Your comments about the noise, lighting, and maintenance issues will be reviewed by management for further consideration. We strive to improve and hope your future travels bring you to more satisfactory accommodations. Warm regards, Guest Relations Specialist
Stay was good. Breakfast was good. It downfall. he had no pool. It was too hot Savannah to be at a hotel without a pool especially when you have kids
Dear 702chrystalc, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the breakfast and had a good overall experience during your visit. We also appreciate your comments regarding the absence of a pool, especially as we understand how important such amenities can be for families and during warmer weather. Your feedback is valuable and helps us better understand the needs and expectations of our guests. Thank you again for sharing your thoughts with us. We truly appreciate your input and hope you will consider staying with us again in the future. Warm regards, Guest Relations Specialist
The room was super clean and spacious. Beds were comfy. Parking was safe and well lit. Only prob was showerbody wash dispenser was totally empty.
Dear V9696QJjoand, Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness, comfort, and sense of safety throughout your visit. We also appreciate your helpful comment regarding the shower body wash dispenser. Guest feedback like yours is extremely valuable, as it allows us to identify areas where we can further improve our amenities and overall guest experience. Thank you again for choosing to stay with us. We truly appreciate your support and hope to have the opportunity to welcome you back in the future for an even better stay. Warm regards, Guest Relations Specialist
The hotel was welcoming and the people were wonderful.
Dear 201claudettel, Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our welcoming atmosphere and found our staff to be wonderful throughout your visit. Providing exceptional hospitality and creating a comfortable experience for our guests is always our goal, and it is rewarding to know that our team helped make your stay a pleasant one. We will be sure to share your kind comments with our staff, as they will be greatly appreciated. Thank you again for your thoughtful feedback. We truly value your support and look forward to welcoming you back in the future for another enjoyable stay. Warm regards, Guest Relations Specialist
Very appealing, great location and clean and very comfortable rooms. Great staff and the price was great! I will definitely stay here again!
Dear 773joaquinj, Thank you for taking the time to share your positive feedback regarding your recent stay. We are thrilled to hear that you enjoyed your visit and found both our location and staff to your liking. It is also wonderful to know that our comfortable rooms met your expectations and contributed to an enjoyable experience. We truly appreciate your kind words and your perfect ratings. Your feedback is greatly valued and serves as encouragement to our entire team as we continue striving to provide excellent service and memorable stays. Thank you again for choosing to stay with us. We look forward to welcoming you back for another outstanding experience in the future. Warm regards, Guest Relations Specialist
Excellent service staff were very helpful & friendly great experience will stay in future .
Dear 656dipikap, Thank you for taking the time to share your positive experience! We're thrilled to hear that our staff provided you with helpful and friendly service during your stay. Your kind words truly mean a lot to our team and serve as great motivation to continue delivering excellent hospitality to all our guests. We're very grateful for your appreciation and support, and we look forward to welcoming you back again in the future for another great stay. Safe travels! Warm regards, Guest Relations Specialist
I loved my stay! It was a great overnight hotel. Staff accommodated any need in a friendly manner! Room was very spacious and comfortable after a long travel day. My only consideration would be to put a door between the common space and the bathroom in the one bedroom suite as advertised on the website. Thank you for a great stay!
Dear Mobile786988, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and found our staff accommodating throughout your visit. We also sincerely appreciate your suggestion regarding the bathroom door. Guest observations like yours are very helpful, and we will be sure to share your comments with our management and maintenance teams for future consideration and improvement planning. It's always our goal to provide a comfortable and enjoyable experience for every guest, and your input helps us continue to enhance our property and services. We truly value your support and look forward to welcoming you back in the near future for another comfortable stay. Warm regards, Guest Relations Specialist
The beds were way to high which made it difficult to climb onto. Why not add a step stool?
Dear janerR517XG, Thank you for taking the time to share your feedback with us. We appreciate your thoughtful suggestion regarding the bed height and the potential addition of step stools. Guest input like yours is valuable as it helps us identify practical ways to improve comfort and accessibility for all travelers. Your comments will be shared with our management team for review and consideration. We also hope that, aside from this concern, you had an otherwise pleasant stay with us. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future. Warm regards, Guest Relations Specialist
Was not expecting it to be so pleasant and clean but it was. Bummer the pool wasn't ready yet, wish they had the yogurt at breakfast (minor), the door had a weird setting and kinda let light in my room (also minor). Lots of amenities available--deak space and office equipment for business needs, very spacious king room, ice machine, laundry available, workout room and of course the pool. Wifi was free no codes or sign-ups needed so that's a benefit of consumer ease of use. Staff greeted everyone and spoke kindly. Breakfast is included. Location was convenient and directly beyond a slew of restaurants which ia great for those who want to have an adult beverage or wine and not have to pay for rides home or be concerned about driving. I'll definitely be back. And with more people next time!
Dear O6521NIbrandonr, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed the cleanliness and pleasant atmosphere of our hotel, as well as the range of amenities we offer. We also appreciate your comments regarding the pool and breakfast options. Feedback like yours is very helpful as we continue working to enhance our guest experience. It's wonderful to know that our convenient location and easy access to nearby dining options added to your overall enjoyment. We truly appreciate your kind words and look forward to welcoming you back again soon—along with more of your guests in the future! Warm regards, Guest Relations Specialist
I spend 10-12 nights a month in Best Western hotels and this one is in my top 3 … clean, friendly and seems new. I always stay here when I'm in Pooler/Savannah
Dear B-radtheexplorer, Thank you for taking the time to share your wonderful feedback! We're truly delighted to hear that our hotel remains one of your top choices and that you continue to appreciate our cleanliness and friendly atmosphere. It means a great deal to us to have returning guests like you, and we're especially grateful for your continued trust when visiting the Pooler/Savannah area. Your kind words are sincerely appreciated by our entire team. We look forward to welcoming you back for many more stays in the future! Warm regards, Guest Relations Specialist
I stayed in room 200. Thank goodness i wasnt alone. The door had such a huge gap in it cause it wss pur in crooked that anyone could see through to the room. Put s piece of furniture and a shirt in front of door for privacy. Hole in the wall beside ac unit. Did not feel safe.
Dear Journey32739132665, Thank you for taking the time to share your feedback regarding your stay in room 200. We sincerely apologize for the concerns you experienced, as guest safety and comfort are our top priorities. Your comments about the door's integrity and the overall room condition have been shared with the appropriate team for review. Feedback like yours is invaluable in helping us identify areas for improvement and ensuring a safer, more comfortable environment for all guests. We would also encourage you to reach out directly to our management team to provide additional details about your experience, as we want to ensure your concerns are fully addressed. We appreciate your input and hope to have the opportunity to restore your confidence in our property on a future visit. Warm regards, Guest Relations Specialist
Very nice room and at a fair price.
Dear johndE5817UZ, Thank you for your positive feedback! We're delighted to hear that you enjoyed your room and found it to be a good value. Your satisfaction is important to us, and we appreciate you taking the time to share your experience with others. Feedback such as yours serves as wonderful encouragement to our staff as we continue striving to deliver exceptional and memorable stays for every guest. We look forward to welcoming you back on your next visit. Warm regards, Guest Relations Specialist
very maintained nice and clean when ever ivi vacation again i will find one
Dear X4154FMirisb, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is wonderful to know that you enjoyed your stay and rated our hotel highly. We appreciate your positive feedback regarding the cleanliness and maintenance of our hotel. We are delighted to hear that you enjoyed your stay and found our facilities to your liking. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We hope to welcome you back on your next vacation, and we look forward to providing you with another enjoyable experience. Thank you for your kind words! Warm regards, Guest Relations Specialist
We can't say enough good things about our stay at the Best Western Plus Gateway. The room was spacious and comfortable, the breakfast offerings were substantial, and all of the hotel staff were so friendly and terrific. We definitely recommend it!
Dear gudest, Thank you for your wonderful feedback! It is always a pleasure to receive such positive feedback, and we are grateful that you took the time to share your thoughts with us. We're thrilled to hear that you enjoyed your spacious room, substantial breakfast, and the friendliness of our staff. Your recommendation means a lot to us and serves as a great motivation for our team. Hearing that our efforts to create a welcoming, pleasant, and accommodating environment were successful is incredibly rewarding for both our staff and management team. We hope to welcome you back for another fantastic stay in the future. Warm regards, Guest Relations Specialist
The hotel is not too far from the interstate. It's in a good location there's plenty of restaurants and convenient stores located nearby. It only takes 25 minutes to get to downtown Savannah depending on the traffic could be less the hotel is very nice and clean. I had a room with two queen beds, which was a nice side room which also came with a sofa bed. It was two tvs in the room. The guy who checked us in was very nice and friendly.
Dear kimberlysC6672MH, Thank you for sharing your experience. We're glad to hear you appreciated our clean accommodations and convenient location, as well as the friendly check-in service. Your feedback about the room amenities is valuable, and we strive to create a comfortable environment for our guests. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We hope you enjoyed your time in Savannah and look forward to welcoming you back on a future visit! Warm regards, Guest Relations Specialist
Great rooms. Breakfast ok. Front desk was a little difficult.
Dear KurtA326, Thank you for sharing your feedback about your stay. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We're glad to hear you enjoyed the rooms and appreciated the breakfast. Your comments about the front desk experience have been noted, as we continuously strive to enhance our guest services. We hope to welcome you back in the future for an even better experience. Warm regards, Guest Relations Specialist
We stayed because of the EV charging at the hotel. Both going and returning from Florida. Perfect stay.
Dear ElaineM825, Thank you for taking the time to share your experience! We're thrilled to hear that our EV charging station was convenient and met your needs during your travels to and from Florida. Providing practical amenities that make our guests' journeys easier and more comfortable is always a priority for us. It's also wonderful to know that you enjoyed your stay overall. From comfortable accommodations to attentive service, we strive to create an experience that helps our guests feel relaxed and well taken care of. We truly appreciate your feedback and look forward to welcoming you back on your next trip. It will be our pleasure to provide another seamless and enjoyable stay! Warm regards, Guest Relations Specialist
Clean, convenient to I95, typical breakfast, good price, and EV charging worked for me.
Dear mikemD1512SI, Thank you for your feedback! It is wonderful to know that you enjoyed your stay and rated our hotel highly. We're glad to hear that you appreciated the cleanliness, convenience, and the availability of EV charging during your stay. It's always wonderful to know that our amenities and pricing met your expectations. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Guest Relations Specialist
Perfect off the highway location and great price too. The room was large and immaculately clean. The breakfast even served bacon which is rare in most locations. The fitness center was clean and had several types of workout equipment. Easy access to restaurants too. Staff was great.
Dear O3370QDgailg, Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed our convenient location, spacious and clean rooms, and the breakfast options we provide. It's great to know that you found the fitness center well-equipped and that our staff contributed positively to your stay. We hope to welcome you back on your next visit, as we strive to create memorable experiences for all our guests. Warm regards, Guest Relations Specialist
Excellent value for a quick getaway. Extra spacious room, very clean with very comfortable bed. Round the clock coffee service along with a good breakfast was also offered.
Dear LouieM103, Thank you for sharing your experience! It is wonderful to know that you enjoyed your stay and rated our hotel highly. We're thrilled to hear you enjoyed the spacious room and found the bed comfortable. It's great that you took advantage of our coffee service and breakfast offerings. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Specialist
Reservations were made several months in advance. Upon arrival we were greeted by a cheerful and helpful staff. The facility and room were clean and comfortable with up to date amenities that made for a very enjoyable stay. I would recommend this Best Western to anyone visiting the Savannah area.
Dear David E, Thank you for sharing your positive experience! We're thrilled to hear that our staff made a great impression and that you enjoyed the cleanliness and comfort of your room. It's wonderful to know you found our amenities up to date and enhancing your stay in Savannah. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We appreciate your recommendation and hope to welcome you back soon for another enjoyable visit. Warm regards, Guest Relations Specialist
This place was clean and had hot breakfast. Night staff, Sarah was not very polite nor professional. If that what her name truly is. We had problems with our room and she almost refused to give us another. then her rude demeanor, this place wasn't bad. Also,elevator needs to be fixed.
Dear biviannar, Thank you for sharing your feedback. We're glad to hear you appreciated the cleanliness and hot breakfast. Your comments regarding the night staff will be taken seriously; we strive for a welcoming atmosphere. Maintenance has been informed about the elevator issue to ensure it is addressed. Your experience matters, and we appreciate your input for future improvements. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Warm regards, Guest Relations Specialist
The staff was friendly.The room was very clean and comfortable.My only problem was that the wall unit was running very loud it would wake you up.We did not receive room service was disappointed about that.
Dear R1199VDcynthiab, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and welcoming, and that your room was clean and comfortable during your stay. Providing a pleasant and relaxing environment for our guests is always a top priority, so it's wonderful to know we were able to meet your expectations in these areas. We also appreciate you bringing your comments regarding the wall unit and room service to our attention. Guest insights like yours are extremely helpful, as they allow us to identify opportunities to improve both our facilities and the overall guest experience. Please be assured that your feedback will be shared with the appropriate teams so they can review and address these matters accordingly. Your input is truly valuable to us as we continue working to enhance our services and maintain high standards. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable and seamless stay. Warm regards, Guest Relations Specialist
We had a very late arrival but got checked in quickly. Room was clean and comfortable (traveling group of 2 adults plus 4 children in a queen suite), and we were able to settle in with no problems. Breakfast covered all the bases for our age range. Price was great.
This was a fabulous hotel and an easy 5-star stay for us...with one very specific, very squishy exception: the pillows. The pillows were so soft they might as well have been pillowcases. They completely flattened out. Honestly, a bag of marshmallows meant for s'mores would have offered the same support. I highly recommend requesting extra (and I mean extra-extra) pillows in advance, or bringing your own pillow if you can. Seriously… zero support. That said, the bed itself was amazing. You know how hotel beds are usually either too soft or too hard, and you end up miserable either way? This one was perfection. I felt like I was in a mattress commercial. We stayed in a King Suite, and it was very spacious. This was also the cleanest hotel I've stayed in in a very long time...truly spotless. The staff was kind, friendly, and welcoming, and the parking lot felt secure and well-maintained. The price was also fantastic. Honestly, we had lower expectations because of the price point and were delighted to be proven wrong. The noise level was absolute perfection. We could have easily convinced ourselves we were alone in the hotel. Even with the highway nearby, we heard zero traffic noise. The location was also excellent: easy access to restaurants, gas stations, and the highway. Fix the pillows and this place would be flawless. We'd absolutely stay here again.
Dear LCA1108, Thank you for taking the time to share such thoughtful feedback about your stay! We're delighted to hear that you appreciated the cleanliness of your room, the comfort of the mattress, and the attentive service provided by our staff. It's always rewarding to know that our efforts contributed to a pleasant and relaxing experience. We also appreciate your recommendation regarding the pillows. Guest insights like yours are invaluable, as they help us identify areas where we can make improvements to enhance future stays. It's wonderful to know that our convenient location and overall ambiance added to your satisfaction and made your visit more enjoyable. We truly value your feedback and look forward to welcoming you back in the future for another comfortable and memorable stay. Your continued support means a lot to us! Warm regards, Guest Relations Specialist
Our stay was absolutely unacceptable due to the filthy, poorly maintained condition of the room. The linens and shower curtain smelled strongly of dirty socks or unwashed feet. When the shower water was turned on, the odor coming from the shower curtain became so intense that I was gagging and nearly threw up. The curtain was visibly stained and clearly had not been properly cleaned or replaced. The floors were so dirty that simply walking across the room turned our feet dark with dirt. This was especially concerning since we were traveling with children. In addition to the cleanliness issues, the room was in obvious disrepair. There were missing chunks of wall throughout the room and damaged or missing baseboards, making the space feel neglected and poorly maintained. To make matters worse, the air conditioning unit made a loud rattling noise that ran constantly and made it difficult to sleep. Between the noise, the filth, and the poor maintenance, the room was completely unfit for guests. Overall, the room was disgusting and fell far below even the most basic standards for cleanliness, comfort, and upkeep. We were extremely uncomfortable and disappointed and would not stay here again.
Dear crystalcI5694QO, Thank you for taking the time to provide such detailed feedback. We are deeply sorry to hear about your experience, and we sincerely apologize for the condition of the room during your stay. What you described—unacceptable cleanliness issues, maintenance concerns, and noisy air conditioning—is far below the standards we aim to provide to our guests, and we completely understand how distressing this must have been, especially while traveling with children. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate review. The issues you highlighted regarding linens, shower curtains, flooring, walls, baseboards, and air conditioning will be addressed as a priority. Maintaining a clean, comfortable, and well-maintained environment is fundamental to our operations, and your feedback has made it clear that we fell short in this instance. We also want to assure you that we are taking steps to prevent situations like this from happening in the future, including additional inspections and improvements to our cleaning and maintenance protocols. While we regret that your stay was extremely disappointing, your honesty helps us identify critical areas for improvement and reinforces the importance of upholding our standards. Thank you for bringing these matters to our attention. We hope that, over time, we can make the necessary improvements to ensure that all guests have a safe, clean, and comfortable experience. Warm regards, Guest Relations Specialist
Clean room and that's a plus. Comfortable bed and lots of hot water. Just passing through Savanna on our way to Florida. The price was reasonable and when traveling, that helps. I recommend this hotel
Dear Vickie P, Thank you for taking the time to share your experience! We're glad to hear you enjoyed the clean room, comfortable bed, and ample hot water during your stay. It's great to know our reasonable pricing made your travel more convenient. Your recommendation means a lot to us, and we hope to welcome you back on your next journey through Savanna. Safe travels to Florida! Warm regards, Guest Relations Specialist
I consider myself a hotel snob so I'm very particular when it comes to staying somewhere. This is by far the nicest Best Western we have stayed at. It was very clean and warmy decorated . The staff was very nice. There was not one area in the hotel that didn't look well-,maintained and exceptionally clean .The breakfast was good and had several options . There are several restaurants surrounding the hotel without having to get back out on the highway . This will definitely be our go-to stop when in the Savannah area.
Dear 37WeLovetoTravel2013, Thank you so much for sharing your thoughtful feedback! We're thrilled to hear that your stay with us exceeded your expectations, especially considering your discerning taste in hotels. It's wonderful to know that the cleanliness, warm décor, and overall maintenance of our property made such a strong impression. We're also delighted that our staff contributed positively to your experience. Providing friendly, attentive service is something we take great pride in, and your kind words will be shared with the team. It's fantastic that you enjoyed our breakfast and appreciated the variety of options available, as well as the convenience of nearby restaurants without having to return to the highway. We aim to make every aspect of your stay as comfortable and enjoyable as possible. Knowing that we will now be your go-to stop in the Savannah area is incredibly rewarding. Thank you again for your detailed and enthusiastic review—we can't wait to welcome you back on your next visit! Warm regards, Guest Relations Specialist
A great hotel my first time staying here and it was wonderful close to everything the breakfast was great and was very restful I definitely will stay again.
Dear 307Marty, Thank you for choosing to stay with us and for sharing your wonderful experience. We're thrilled to hear that your first stay was such a positive one and that everything came together to make it enjoyable and relaxing. It's great to know that you appreciated our convenient location, found the breakfast satisfying, and were able to get a truly restful night's sleep. Providing a comfortable atmosphere where guests can unwind and feel at ease is very important to us, and your comments let us know we're achieving that goal. We truly value your kind words and are especially happy to hear that you plan to stay with us again. We look forward to welcoming you back in the future and providing another excellent and memorable stay. you loved the breakfast and had a restful time. We look forward to welcoming you back on your next visit to create more wonderful memories. Warm regards, Guest Relations Specialist
The location is easy on/off of I-95. The gentleman at the front desk greeted us warmly and got us checked in quickly. The lobby was clean and very spacious. When we walked into our room/suite, I was amazed. It was huge. Everything was so clean and new. The bed was comfy, and the pillows were great. The TV was fine, but didn't have the local channels. That was ok, we weren't there to watch tv anyway. Breakfast the next morning was good, and check out a breeze. Great stay, would stop there again if in the area.
Dear tomlindad, Thank you for sharing your positive experience with us! We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. We're delighted that you enjoyed our convenient location, spacious accommodations, and friendly service from our front desk team. It's great to hear that you found the cleanliness and comfort to your satisfaction. We appreciate your feedback regarding the TV channels, and your comments will be noted. We look forward to welcoming you back during your next visit to the area! Warm regards, Guest Relations Specialist
I've stayed at other BWs in the past that have been wonderful. This wasn't the case at this BW. I've never had a room as dirty as this room was. The floor had visible dirt and debris - we wouldn't let our kids take their shoes off. There was what almost looked like construction dust on top of many surfaces. There was also visible dirt on the phone, bedside tables, floor - that you could touch with your hand and have your fingers covered. There was a medium sized hairball on the floor in the bathroom. Pictures attached (you may need to zoom in). I could have dealt with the AC not cooling the entire rikm if the rokm was clean. If we weren't exhausted I would have asked for a refund and went to fina another hotel like the family that checked in right before us. I did say something to the front desk - didn't matter.
Dear Z925GOmaryc, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards we strive to maintain, especially regarding cleanliness. Your observations are invaluable, as they help us identify areas where we can improve and ensure a more consistent and enjoyable experience for all our guests. Please be assured that your comments have been shared with our housekeeping and management teams to address the issues you encountered. We take guest feedback seriously and are committed to making the necessary improvements to prevent similar experiences in the future. We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the quality and comfort we aim to deliver. Your satisfaction is our priority, and we would welcome the chance to exceed your expectations on a future visit. Warm regards, Guest Relations Specialist
We made an over night stop. The staff was friendly & efficient. The rooms were clean '& comfortable. Reasonably priced. Right off I-81.
Dear Roving696778, Thank you for your positive feedback! We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. We're glad to hear you enjoyed the cleanliness and comfort of your room, as well as the friendliness of our staff. Being conveniently located off I-81 is something we strive to offer our guests for easy travel. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We appreciate your remarks and hope your travels bring you back our way in the future for another pleasant stay. Warm regards, Guest Relations Specialist
Anyone can get on elevator and any floor without a keycard. I would not recommend for solo travelers. They placed a female on the 2nd floor all the way to the end near the stairwell to the woods. There were 3 suspicious males knocking on my door to see if I would open the door. They were definitely going to rob me or worse if I opened the door. This was 5pm and I called the front desk and it took him 15 rings before he picked up. I told him there were suspicious because they would knock then get out of view from peephole. The front desk said thanks for letting them know but no one called me back to give me update. Thank goodness I did not open the door because I knew they were going to bust in soon as I would open the door.
Dear 60Sparky411, Thank you for sharing your safety concerns and feedback. We take the safety of our guests very seriously, and your experience highlights important areas we continually assess. While we appreciate your input, we encourage guests to always remain vigilant and report any suspicious activity to local authorities immediately. Your insights will be shared with management to enhance our guest safety measures moving forward. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits. Warm regards, Guest Relations Specialist
Heating and air conditioning did not work. It was below 50 degrees outside... only was offered extra sheets for bedding and space heater... hotel is almost brand new
Dear F4529WFomara, Thank you for sharing your feedback. We are genuinely sorry to hear about the discomfort you experienced during your stay, particularly regarding the heating and air conditioning in your room. We understand how important a comfortable and properly functioning environment is, and it's disappointing to know that this impacted your visit. Please know that we take concerns like yours seriously, and your comments will be passed along to the appropriate team so they can review the situation and ensure improvements are made where needed. Providing a reliable and enjoyable experience for all our guests is a priority, and insights like yours help guide those efforts. If you wish to discuss your stay in more detail or need further assistance, we encourage you to reach out to hotel management directly. We appreciate you taking the time to share your experience and hope to have the opportunity to serve you better in the future. Warm regards, Guest Relations Specialist
This is a brand new Best Western Plus and it is very well adorned. The best item is the use of beautiful laminate flooring! NO MORE FILTHY CARPETS...HA HA HA. The breakfast is a FULL one. The staff were very accommodating.
Dear sharonmL905PP, Thank you for sharing your positive feedback about your stay at our new Best Western Plus. We truly appreciate you taking the time to reflect on your experience, and it means so much to us to know that your visit was an enjoyable one. We're delighted to hear that you loved the beautiful laminate flooring in your room—our goal is to create a fresh, modern, and comfortable atmosphere, and it's wonderful to know that this feature stood out to you. We're equally pleased that you enjoyed our full breakfast offering. Providing a satisfying and convenient start to the day is important to us, and we're glad it added to the overall comfort of your stay. It's also great to hear that our team provided you with accommodating and attentive service. Our staff works hard to ensure that every guest feels welcomed and well cared for, and your kind words truly reaffirm the dedication they bring to their roles. Your comments will certainly motivate us to continue delivering excellent experiences for all our guests. Thank you again for choosing to stay with us. We look forward to welcoming you back soon and providing another comfortable, enjoyable, and memorable stay at our hotel! Warm regards, Guest Relations Specialist
The service was great and the staff was very polite and very helpful they explain the pool times and breakfast times of service
Dear Robert D, Thank you for your feedback! It truly means so much to us to hear your positive comments about our staff's hospitality. We're thrilled to know that our team was able to assist you with the pool and breakfast details and that their service helped make your stay more enjoyable. Your kind words will definitely inspire them to continue delivering exceptional service. Thank you for taking the time to share your experience. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Specialist
This location is conveniently located off the 95 with a main connector causeway ( Abercorn) to Downtown and the city center. The hotel is surrounded by local fast food franchises, as well as, family dining like Houlihans. Upon entering the hotel you will find it wonderfully decorated, clean, and welcoming. Q, the front desk associate, is professional and kind. He recognized me from a prior visit and that acknowledgement was comforting. The check in process is fast with or without a reservation. The rooms are designed with the guest in mind; having a separate area with a sofa and ottoman, flat screen t.v., desk and chair. The bathroom is in between the living and sleeping area having the water closet and tub separate from the sink is an excellent feature. The sleeping area also has a flat screen, big windows and indeed the most comfortable beds. Sebina, the overnight staff, is also in charge of the morning breakfast. She is warm and kind even after a long night shift. The breakfast includes waffles, scrambled eggs, potatoes, oatmeal with delicious toppings, cereal, with milk choices, fruit, and of course your selection of drink options. The check out process was seamless, though I am unable to recall the name of the staff assistant at the moment he has beautiful hair. I will stay here again and again! Never change Best Western Plus Gateway!
Dear Explorer15239496621, Thank you for your detailed review! We truly appreciate you taking the time to highlight the many positive aspects of your recent stay and for rating our hospitality and accommodations so highly—especially your kind mention of our wonderful staff. It's fantastic to hear that you enjoyed our convenient location, comfortable rooms, and the welcoming service provided by Q and Sebina. We're also glad you appreciated the thoughtful room design and our breakfast options. Feedback like yours motivates us to continue delivering exceptional experiences for every guest. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Specialist
Very clean, excellent staff. The available breakfast bar was a great surprise in the morning. Exceeded expectations.
Dear S3983JPbillm, Thank you for taking the time to share your positive experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We're thrilled to hear that you found our staff to be excellent and enjoyed the breakfast bar! It's always our goal to exceed guest expectations, and your kind words affirm that we're on the right track. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to welcome you back in the future for another memorable stay. Warm regards, Guest Relations Specialist
Bed was comfortable. Person at desk was very nice. The only problem was there was a bunch of hair in the bathroom. Bathroom could have been cleaner.
Dear 976alliev, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate the time you've taken to give us your thoughtful review. We appreciate your feedback regarding your recent stay. It's great to hear you found the bed comfortable and our staff friendly. Your comments about the bathroom cleanliness will be shared with our housekeeping team to ensure a better experience for future guests. Thank you for taking the time to share your thoughts, as they are essential for our continuous improvement. Your voice is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Warm regards, Guest Relations Specialist
First time staying at this property and we were VERY impressed..Perfect location next to Interstate #95,,Very spacious and clean rooms, excellent breakfast, We will be staying here again.
Dear 69cc, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your perfect ratings in all aspects of your stay and are grateful for your feedback. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are thrilled to hear you enjoyed our clean accommodations, delicious breakfast, friendly staff, and convenient location. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Your experience is valuable to us, and we hope to welcome you back in the future. Kind regards,
Stayed at Savannah Gateway in November 2025 for the first time. It won't be our last as this newly acquired and renovated location was a pleasant surprise. It checked off all the boxes of Best Western Plus expectations. Both Hugh and Kristen at the front desk were friendly and informative. The room was clean, good condition and quiet, despite proximity to the nearby highway. Bed was quite comfortable. It was a suite with ample room and two TVs. There are a few restaurants, including a Ruby Tuesdays and Applebees right out front. Breakfast was fresh and a comparable variety to other BW locations. We will be back!
Dear C3551ANbrianw, Thank you for your wonderful feedback about your stay at Savannah Gateway. Your positive review means a lot to us. We're thrilled to hear that our friendly staff, comfortable accommodations, and convenient location met your expectations. It's great to know you enjoyed the breakfast variety as well. We look forward to welcoming you back for another pleasant visit in the future. Your satisfaction is important to us! We are so glad that your stay was enjoyable and we look forward to seeing you again! Warm regards, Guest Relations Specialist
Beautiful property. New and well appointed.Staff friendly and helpful. Breakfast consistent quality with other Best Western Plus properties.
Dear Suzanne M, Thank you for your feedback. It is wonderful to hear that you enjoyed your stay with us. We're delighted to hear that you enjoyed our beautiful property and found our staff to be friendly and helpful. It's great to know that our breakfast met your expectations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate you taking the time to share your experience and hope to welcome you back for another stay in the future, where you can continue to enjoy everything we have to offer. Warm regards, Guest Relations Specialist
I read the glowing reviews and decided to book it for our first night olon our way north from Florida. I reserved a handicap accessible room for the higher toilet seat. Upon arrival, we were initially given a standard room. The bathroom in the standard room is difficult for two people to operate in, especially when I have to try to lift my wife off the toilet. The door is really in the way. The ceiling fan in the outer room was also quite noisy. We were soon moved to the accessible room, and the toilet and space in the bathroom were much better. One TV remote was dead, and another trip to front desk sorted that. Hard surface floors in the rooms. No door between bedroom and outer room. Good space and comfortable beds. The hot breakfast was adequate but unremarkable. Folgers coffee from instant brew machines. The heat pump worked well and did not keep us up, so reasonably quiet. Overall a good value; definitely not high-end. Note: there is only one room with a walk-in shower in the whole property. No unwelcome odors! Note: microwave oven door will not open until the cook program is completely finished or canceled. Just stopped, and the door stays locked.
Dear PaulDFixr, Thank you for sharing your feedback. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We're pleased to hear that the accessible room met your needs after the initial mix-up, and we appreciate your understanding. Your comments about the amenities and breakfast have been noted for future enhancements. We're glad to know you found value in your stay despite the challenges you encountered. If you have any further insights or concerns, feel free to reach out to management directly. We appreciate your positive feedback and hope to welcome you back in the future. Warm regards, Guest Relations Specialist
The property has been recently renovated. We had a king suite and it was very spacious. The air conditioning worked well and we did not have any noise from I95 or other rooms. Our room was clean and the towels and bed linens were nice and clean and good quality. The young man that checked us in was very nice and efficient. Breakfast was very good and the attendant kept it stocked. There was really good bacon and eggs, potatoes, yogurt, etc. lots of choice and good quality. We travel to Savannah frequently and we will definitely be back!
Dear JoeFayetteville, Thank you for sharing your positive experience during your recent stay with us! It is very heartwarming to learn that you enjoyed your stay with us. We're delighted to hear that you enjoyed the spaciousness of your king suite, the quality of our breakfast, and the service provided by our staff. It's great to know that you found our renovations to be beneficial and that your stay was comfortable. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We look forward to welcoming you back on your next visit to Savannah! Warm regards, Guest Relations Specialist
Very nice place, great people to deal with. Room was nice and clean. A great morning meal was provided free of charge. Good coffee.
Dear K5080YQthomasd, Thank you for your positive feedback! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We're delighted to hear that you enjoyed our clean accommodations, friendly staff, and complimentary breakfast. Your experience is important to us, and we appreciate your kind words about our coffee as well. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Specialist
I had a great weekend stay at Best Western Plus Savannah Gateways! The hotel was very clean, and the staff were super friendly and helpful. Breakfast had a good variety of options. Everything felt comfortable and welcoming. The prices were very reasonable, and our King One Bedroom Suite was spacious for three adults plenty of room to relax. I'd definitely stay here again! Only about 15 minutes from Hunter Army Airfield.
Dear sandracB4131LE, Thank you for taking the time to share your positive experience with us! It means a lot to us that you've taken the time to share this positive experience at our hotel. We're thrilled to hear that you enjoyed the cleanliness of our hotel, the friendliness of our staff, and the variety offered at breakfast. It's great to know that our King One Bedroom Suite provided ample space for you and your companions. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We look forward to welcoming you back for another comfortable stay in the future! Warm regards, Guest Relations Specialist
Hotel is Very quiet and confortable, also super clean and breakfast very good with a variety of food. Easy to find, great customer service Extra large room.
Dear 107marye, Thank you for your positive feedback! Your positive review means a lot to us. We're thrilled to hear that you enjoyed the quiet atmosphere, cleanliness, and variety of options at breakfast. It's also great to know that our customer service and spacious accommodations met your expectations. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate your comments and hope to welcome you back for another pleasant stay in the future! Warm regards, Guest Relations Specialist
The staff was fantastic. The room was clean. Large and well appointed. That said, we made the reservation because there were EV chargers. We arrived to find neither of them operable and according to staff had not been operable for some time. That was very frustrating
A very nice experience, once we got there. The only problem we experienced was that my wife attempted to the pre-check-in online and when we got there, the clerk either didn't know how to find the already-completed check in, or the system had failed to acknowledge it, and my wife had to go through the whole procedure again. The room was large, very clean, and pleasant. Though the hotel backs up to a busy Interstate highway, we found the room to be quiet and got a good night of sleep. There are some things that annoy me in many new hotels, two design issues that continually make me shake my head--and were present here--are these: #1, Who on earth, with lots of space to chose from, puts the towel rack over the toilet? Really? Of all the places...? #2, With all the lighting technology available, why are modern hotel rooms not adequately lighted? I understand using LEDs but power and placement should be better thought through. (As I write this, I'm in an older hotel, with about the same sized rooms, fewer light fixtures, AND MORE ACTUAL LIGHT!) Another issue, as we headed for breakfast in the morning we noticed that only one staff member seemed to be present. He was handling all the kitchen/dining busyness, and also the front desk. He was managing to stay with things pretty well, but we did see one guest waiting at the desk for what I thought was an inexcusable length of time It's certainly likely we'll use BW Gateway again if we're stopping in the area, but we hope that they will address some of these issues.
Be advised! This location has been totally renovated and refreshed. Give it a try! Biggest Suites I've ever got at a Best Western. Large Parking Lot! Do not let the old reviews and ratings stop you.
This location has been fully renovated and it shows. Whoever was in charge did a fantastic job! Clean, balanced, very spacious rooms. More amenities than we needed. Staff very polite and friendly. Great breakfast every morning. Highly recommend this location!
Motel smells like m mildew from the time you walk in the sliding glass door. I let her know. She blamed it on the people coming in and out of the pool. So I pay the booking.com fee of $190 + 100 deposit but chose to go up and check the room out. As soon as I get off the elevator, mildew smelled. immediately go downstairs, request a refund, and tell her there's no way I can stay. Booking.com usually is great about refunding especially since I haven't stepped foot i. the room, however, Kathryn requested to not release my $290 until the manager is in on Monday morning. Tying up $300 of my debit card money. She actually told them to do that. How inconsiderate. Knowing I didn't even step foot in the room and wasn't even on the property for longer than 4 minutes total. Don't be fooled here, guys. Slum property, high rates for a former crack motel that still smells like one and obviously still has residue employees still working.
When we arrived first thing we see a flyer on lobby doors that states Excuse our dust we are under renovation. We booked thru booking, no where thru our review did it state that they were doing renovations. I have asthma and would have certainly not booked 2 nights with them, eyes are red and irritated. The minute we walk thru the door a noticeable moldy smell thru out the entire premises. The appears not good there are, big rolls of carpet, painting. just disarray. Also, we found roaches and bugs running around the bathroom, disgusting. Breakfast was terrible, an apple and an orange juice in a bag. No coffee in the room. They charged us an extra $100.00 for deposit, they want to check our room at check-out to make sure room okay. I think this was unfair, we are not sure if all guest are asked to do this or is it just us. How down know. Booking does not state when we booked the room that the hotel would charge and extra fee. What if we had not brought extra money than what we would've done. This not good policy because how will it be implement fairly to all guest coming and going. Some could pay and others don't have to pay. Than, what is the criteria to determine who pays and who does not pay. The hotel was not friendly, I felt not welcome but I had paid to stay there. I would never stay this hotel again.
Save your vacation by NOT staying at the Clarion, Savannah, Georgia. This is a poorly keep property with scratched and stained furniture in the lobby. The staff has been instructed NOT to allow guests to see the room before check-in. Must be seriously bad up there folks. The staff is not well trained and failed to answer basic property questions, that is if you can get someone to come out of the back offices. The cleaning staff is struggling to do the basics let alone sanitize. I was told the property was short on staff due to Corvid-19 and did not have enough people. Clearly the property is failing from owner neglect and poor service is the workers' response to their frustration. It is not worth the low rate. Canceled all three of my reservations for a 5-night stay. Keep shopping!
We stayed at the Clarion on 12/20/2019. The room was booked and paid in advance through a 3rd party vendor. When we checked in, the front desk clerk had the reservation in the computer and stated that the room was paid in advance. However, she asked for a credit card for incidentals. Since we arrived around 11pm and were leaving by 5am, we knew we would not have any incidentals, but I know it is common practice for a hotel to require a credit card just in case. Therefore, I gave her my credit card. The room was fine and we slept well. No complaints there. When we checked out the next morning, the front desk clerk stated that she did not have a receipt for us since it was paid through a 3rd party. For the next week, we were on a cruise and I did not have access to my credit card charges. When we returned the next Saturday, I saw that Clarion had charged $86.25 to my credit card. I called the hotel and was told by the front desk person that she could see it was a mistake, but she could not fix it. I would have to talk with the manager who would not be back until Monday. She took my contact information so the manager could call me. When I did not get a call on Monday, I called the hotel again on Tuesday and was given the manager's voicemail. I left a very detailed message and asked for a call back. I still did not get a call. I called again on Thursday and told the person answering the phone that I did not want voicemail again. She put me on hold to radio the manager. When she came back on the line, she stated she was transferring me to the manager, but it went to voicemail again. I left another very detailed message and indicated that I had already left 2 previous messages. When I did not receive a call back, I decided to file a dispute with my credit card company. I have waited this long to write a review because I was hoping the hotel would clear things up with the credit card dispute. I was hoping not to have to leave a bad review for them because the stay was fine. It is the customer service afterwards that has been the problem. Anyway, two months later, I am still having to work with the credit card company on the dispute. Therefore, I wanted to let other people know of the risk of staying at this hotel if you book your stay through a 3rd party. You may very well spend a couple months trying to keep from being charged twice for your room.
November 22 2019, We checked in with our two little girls (4-6 yrs old). We had been driving 16 hrs and were exhausted. As soon as we got to our room, we noticed how dirty the whole thing was. The room smelled, There was dust everywhere, the toilet was dirty with poop on the rim, there was hair all over the disgusting jacuzzi tub, mold in the bathroom, left over garbage next to the beds. As you can imagine we checked out right away which became another issue because they did not want to refund the amount i had paid for the room. I showed her my confirmation email and my account statement and she insisted that not what i had paid for the room ($125.99). She refunded $80.93 to an American Express account which was not mine. The whole thing was a mess from beginning to end. This place should be closed down. DISGUSTING! Don't waste your money!
Thank you for taking the time to share your feedback - we greatly appreciate it. Please accept out sincerest apologies for the issues you experienced during your stay. In the next 6 months we will be starting renovations on the property and hope that you will consider saying with us again once they are complete. Michele Clarion Suites 17 Gateway Boulevard East Savannah, GA 31419
Really enjoyed this motel would recommend it to all our friends and look forward to staying there again thank you for the great hospitality and taking care of us in the way you did The rooms were clean and well-kept we were in a good location restaurants stores
Jerome W, Thank you for taking the time to share your recent experience with us. We are pleased to hear what a wonderful time you had while staying with us, and look forward to hosting you again.
Great place to stay in Savannah! Went down from Northwest Tn to enjoy the beautiful city and could not ask for better people at this hotel. The room was clean, bed comfortable, great breakfast and the staff was very friendly. When you head down to Savannah go see Irvan at Clarion, he will make sure your stay is a great experience.
Christie A, Thank you so much for taking the time leave such wonderful feedback. We are thrilled to know that we exceeded your expectations, and look forward to seeing you on your next trip to Savannah.
My husband and I brought our daughter to Savannah/Tybee Island for a quick 4 day mini vacation and really enjoyed the hotel. The only thing wrong was the microwave was broken but they did try to fix it. My daughter enjoyed "swimming " in the big tub. We will be back for sure.
Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay with us, and look forward to hosting you again in the future.
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