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Best Western Hotel Sandy Inn, Sandy

4.0/5  - basé sur 438 notations.
37465 Highway 26, 97055-7207, Sandy, United States - visualizzare mappa
Best Western Sandy Inn - Facciata dell'albergo Il Best Western Sandy Inn è situato nel centro di Sandy. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vincitore nel 2017 del premio Award for Excellence and Directors di TripAdvisor® da parte di Best Western per essere stato nella Top 20 per gli elevati standard qualitativi. L'hotel è molto apprezzato sia dagli abitanti del luogo, sia dai turisti. Si trova vicino al Monte Hood, all'aeroporto internazionale di Portland e a tutte le migliori attrazioni del nord-ovest degli Stati Uniti. Mt. Il monte Hood è famoso per le sue piste da sci e da snowboard, mentre Portland, Oregon, è stata da poco nominata una delle più popolari città in rapida crescita degli Stati Uniti. Potrai approfittare dei migliori percorsi per escursioni a piedi e in mountain bike di tutto l'Oregon e praticare molte altre attività ricreative all'aria aperta. Mt. Sciare durante i mesi invernali sul monte Hood è davvero fantastico, ma in zona c'è molto da fare anche d'estate. L'ottima posizione nei pressi del monte Hood, dell'aeroporto internazionale di Portland, delle piste ciclabili e dalle zone di pesca è solo uno dei punti di forza della struttura. Il nostro hotel di Sandy, Oregon, offre il miglior servizio clienti della zona e rientra tra il miglior 5% degli hotel a marchio BEST?WESTERN. La tua vacanza inizierà nel modo migliore, grazie a una piscina e una vasca idromassaggio aperte 24 ore su 24, ai televisori LCD da 40 pollici presenti in tutte le camere e alla nostra colazione all'americana gratuita, che comprende waffle e caffè 100% qualità arabica. I Sandy Mountain Days sono un evento annuale molto amato ed atteso sia dagli abitanti della zona che dai viaggiatori. Il BEST WESTERN Sandy Inn si trova in una posizione comoda rispetto al Timberline Lodge, al Mount Hood National Park, al fiume Sandy e al fiumeDodge. Soggiornando in questo hotel BEST?WESTERN durante l'estate, avrai molte opportunità di pescare, fare rafting e surf con pagaia, andare in kayak e non solo. Se sei in viaggio per lavoro, soggiornando nel nostro hotel di Sandy,Oregon, potrai raggiungere con facilità le riunioni a cui devi partecipare. Quando sono in viaggio per lavoro nella zona di Portland i dipendenti della Bi-Mart, del Department of Agriculture degli Stati Uniti, del Department of Transportation dell'Oregon e del Department of Human Services scelgono tutti il nostro hotel. Potrai spostarti rapidamente e con facilità, grazie alla nostra ottima posizione. Prenota subito un soggiorno rilassante al BEST WESTERN Sandy Inn per approfittare di un ottimo rapporto qualità/prezzo!

Best Western

Hotel Sandy Inn

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i vantaggi dell'hotel

  • Terme
    Terme
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata nelle aree comuni
    Aria condizionata nelle aree comuni
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 438 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
207
Molto buono
139
Nella media
56
Scarso
21
Pessimo
15
CONSULTARE I PARERI SU
Affari Affari
61
Business Business
46
Da solo Da solo
38
Di coppia Di coppia
52
In coppia In coppia
105
In famiglia In famiglia
182
Viaggio con amici Viaggio con amici
39
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Under remodel and reconstruction"

2
05/11/2018

When I booked this hotel, there was no indication that the hotel was undergoing a remodel and reconstruction. It was very inconvenient getting in and out of the hotel, because the entire lobby was closed off. We stayed in one of the remodeled rooms, but there seemed to be a lack of quality control in the remodel process. There were several items that needed attention and we brought these to the attention of management. The room felt cold and uninviting due to the fact that the floor was tiled...no carpets. I probably would not stay here again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Heywoodya, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations and for any inconvenience due to our lobby being re-tiled during your stay. All of our rooms were renovated during the summer and we are only waiting on some new furnishings and artwork. I realize that everyone has their own preferences and I am sorry to hear that you were unhappy with our new flooring. Thank you for bringing your observations to our attention during your stay. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope that you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team

"Excellent"

5
30/10/2018

The hotel was in remodeling and the ice machine didn't work, the hotel was a mess from the dust of the tile being installed, but the staff was able to give us ice for our cups from the refrigerator. Other than that it was fine.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Discover303326, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for giving us a score of five out of five. Thank you also for your understanding and patience while our hotel is under renovation and while our ice machine was temporarily out of order. I am happy to hear that our staff were still able to accommodate your ice needs during your stay. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Terrible and depressing hotel"

1
18/10/2018

The front desk staff was pleasant. Room and hotel interior were terribly depressing. I did not end up staying at the hotel after taking a look at the room. Plastic flooring, uncomfortable set-up and furniture, stains, terrible bed and decor, terrible sheets, industrial hospital style bathroom. I have never seen a room quite as bad as that one.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear csp0615, Thank you for writing about your recent visit to our hotel. Thank you also for complimenting our staff and for your comments regarding our room interior, beds, bathrooms and decor. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. We are currently remodeling our guest rooms and public areas. The hard floors are one of the newest items to be installed and we have new mattresses and other decor coming soon. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team

"Good stop over"

5
17/10/2018

Good hotel,good breakfast ,eggs sausage,etc.Nice staff. Restaurant and pub with in walking distance ,also fast food opposite,and a Safeway Huge Goodwill shop over the car park .Would recommend if in area

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 876kennethc, Thank you for writing about your stay at our hotel. I am very glad that you found our location to be convenient to your needs and I would like to thank you for a score of five out of five. Thank you also for complimenting our breakfast and staff. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Family wedding"

5
06/10/2018

I came in town from BC for a family wedding. Staff was helpful and the room was immaculate. Very comfortable bed and pillows! They accommodated us for a reception after the wedding reception in the breakfast area so we could relax and meet in a smaller group setting.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Kellie, Thank you for writing about your stay at our hotel. I am very glad that you and your family enjoyed your time with us while here for a special event. We were more than happy to accommodate your group after the wedding and I want to thank you for all your compliments regarding our staff, rooms, beds and pillows. Your satisfaction is important to us and we value your feedback, which we share with our staff in order to better ensure a superior experience is offered to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Разочарование/Disappointment"

3
04/10/2018

"+" Номер очень просторный. Кровать огромная и очень комфортная. Кофе как всегда у них вкусный. Spacious room. Huge and comfy bed. Great coffee as usual. "-" Мебель потертая: столик почти сломан и качался, диван прожжен. Завтрак разочаровал: скудный выбор фруктов (3 несочных мандарина, 2 банана и 5 яблок для такого большого отеля - смешно), в основном искусственная сухомятка типа химической каши и хлопьев. Удивила обслуживающая девушка, пришедшая с мешком мандаринов и положившая на почти пустынный стенд с фруктами всего три мандарина. На горячее были какие-то пережаренные сосиски и яичница. Old shabby furniture: tea table was about ot break and rickety, sofa had burned hole. Breakfast disappointed: poor choice of fruit (totally for all guests 3 juicyless tangerins, 2 bananas and 5 apples - it's ridiculous for such large hotel), in general there are artificial dry junks like poggige in sachets and flakes. We were surprised with the waitress, who brought big bag of tangerins but put only 3, others brought back. For hot dishes there were overdone sausages and eggs.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Olga, Thank you for writing about your stay at our hotel. Thank you also for complimenting our coffee, large room and comfortable beds. I am sorry that you were unhappy with the furniture in your room and with our breakfast options. You may be interested to know that we are currently renovating our public areas and guest rooms and many of our furnishings will be replaced. Along with our bananas, apples and oranges we also offer a selection of chopped fruit in our breakfast. While our breakfast attendant may only put out a few items of fruit at a time, she will always restock as needed. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Needs help"

2
04/09/2018

After this stay, we canceled out next scheduled stay in Sept. 2018. Way too much money for this hotel.The front desk needs help on how to be helpful and curious to the customers. The room didn't feel clean. There were french fry behind the night stand on the floor. The breakfast wasn't any thing to brag about, and around the toilet floor was never clean.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Al, Thank you for writing about your stay at our hotel. Thank you also for your comments regarding our breakfast, the cleanliness of your room and our front desk staff. I am sorry that you were unhappy with the rate. Your stay was during a sold-out weekend in our peak season. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we value your feedback. Customer service is our number one priority and we will be addressing these concerns with our staff in order to implement improvements that will help ensure a better service is offered to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team

"Top Notch"

5
03/09/2018

We stayed here for a family reunion in nearby Eagle Creek. And it was a pleasure in every way. Clean, quiet and comfortable. With fluffy towels, great shower, 24-hr indoor pool/jacuzzi, hearty breakfast, and best of all, super friendly staff. Highly recommend.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Simone08, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our clean and quiet rooms, pool and spa, breakfast and staff. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Just average"

4
31/07/2018

We chose this property because it was a convenient location between Mt. Hood and PDX. The hotel staff was pleasant; the room was clean; the breakfast was fine. We had no complaints or problems. This was an

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear toniadcock1, Thank you for writing about your stay at our hotel. I am very glad that our location was convenient to your needs and I would like to thank you for complimenting our staff, rooms and breakfast. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Good hotel"

4
22/07/2018

Stayed in this hotel for 1 night on a road trip through Oregon. Nice big room and huge kingsize bed. Room looked like it was just renovated. Definitely ok, but missed a little bit of a homey feeling, there were no frames or anything ln the walls, felt a bit cold. I think they are renovating the entire hotel, because outside they had just put on new lines in the parking lot, and the breakfast corner was undergoing renovations as well. We had a room on the second floor, but be aware there is no elevator in the hotel. Didn't use the indoor pool, but it looked nice. Breakfast is like in most chain hotels in this class/price range. Good enough to get your day started, but not overly wow. Will stay here again if ever needed a room in Sandy.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Koen, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for complimenting our rooms size and beds. We are currently undergoing renovations and some of the smaller things like pictures on the walls will be put back up at the appropriate time. Thank you also for your comments regarding our breakfast and our second floor be stair-access only. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area so that you may experience our newly, fully renovated rooms and public areas. Sincerely, Your Best Western Sandy Inn Team

"Never stay there again."

1
07/07/2018

We reserved two rooms at the hotel. When we checked in, they had only one room reserved. They found a second room but we were told that we could only have that room for 2 nights and then we would have to switch rooms. We then were offered a choice of a room with a king size bed and a rollaway bed or an apartment. We were told that the apartment had an alarm that would go off from time to time. All of this for $185 a night. The hotel is under renovation and the staff is highly incompetent. There are two floors but no elevator so suitcases have to be dragged up and down steps.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Weinzinger, Thank you for writing about your stay at our hotel. On behalf of our entire staff, I am sorry that we did not exceed your expectations and that you were unhappy with the way our staff attempted to help accommodate your need for a second room. It is the responsibility of the guest to verify the confirmations we send through email at the time of making the reservation so that there is no confusion over what was reserved. I apologize if you meant to reserve two rooms, however, your confirmation was only for one. We explained the options available to you regarding the rooms available in order to best accommodate your needs. Since we were nearly sold out each day, however, we were limited with the options we could offer. I am sorry for any inconvenience due to our second floor being stair-access only. We advertise this online and always recommend calling the hotel directly for any special requests. Our front desk staff will always offer to help with carrying luggage to your room. Your satisfaction is important to us and we value your feedback, which we will be using to implement policies and procedures to ensure a better service to you and other guests in the future. I hope that you will stay with us again so that we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team

"Family fun trip."

5
27/06/2018

We loved the remodle. Removing all the carpet makes everything cleaner and brighter. Our room was hudge. The breakfast was excellent and always full. Wish we had more time to spend relaxing in your pool . We had a great time, see you again soon.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Frank, Thank you for writing about your stay at our hotel. I am very glad to hear that you enjoyed our remodeled rooms and I want to thank you for complimenting our breakfast and pool. We work hard to make every guest happy and your feedback and score of five out of five is greatly appreciated. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Wonderful stay- Definitely will book again!"

5
16/06/2018

Hotel was wonderful with comfortable beds! Rooms were always clean, great wifi connection, clean indoor pool area, and breakfast was exceptional during our stay!!! KC at front desk was simply wonderful and extremely helpful. His recommendations of must do's during our trip were fantastic!!! It's so nice to have someone from the area give you tips on what to do and where to go so that we could enjoy our stay. They were undergoing construction in some of the rooms, but we were never inconvenienced nor heard any noise while we were in the hotel which is a BIG plus for us!!! It's located in a great spot easy access to hiking trails and Portland. Great place to stay with friendly staff and clean/comfortable rooms! We will definitely be back!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Leticia, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for giving us a five out of five. Thank you also for complimenting our beds, cleanliness, WiFi, pool and breakfast. I am especially glad to hear that KC was able to enrich your experience. Thank you for complimenting him and thank you also for your understanding while we are remodeling. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team

"Wonderful"

5
20/05/2018

Room was clean and best bed ever. Breakfast was excellent. Great customer service. Taylor is wonderful and efficient at the front desk. The breakfast had a good assortment of items, the eggs were excellent.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Kali, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your visit and I want to thank you for complimenting our cleanliness, beds, breakfast and customer service. Thank you also for complimenting our front desk manager. I am happy to hear that he could help enrich your experience. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Very good for long term stay"

5
18/05/2018

I stayed at this Best Western for about a month and for the most part enjoyed it. It was very easy to access mass transit and there's plenty of places to eat at by walking (checkout the food trucks at the western edge of downtown!). The hotel was very clean and housekeeping excellent. Front desk staff were always willing to help. For me the bed was just a bit hard but I'm quite thin. However the rear room I stayed in was EXTREMELY quiet and the insulation between rooms was quite good. The internet was just about the best I've ever experienced with 100Mbps down and 10+Mbps up (best performance of course is middle of the day when most people have checked out :-)

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Ryan M, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that you found our location to be convenient to your needs. I want to thank you for a five out of five score and for complimenting our front desk and housekeeping staff, clean and quiet rooms and our internet. I also appreciate your comment regarding the bed in your room. We work hard to make every guest happy and we value your feedback, which we will be using to ensure a better service is provided for you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Get Away"

5
29/04/2018

Located right off Hwy 26, it's a great location to venture out to see Hood or fish the Sandy River. Very clean, roomy and quiet which is a plus for my writing. Surrounded by good eats and all the things to do in Sandy.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Dan B, Thank you for writing about your stay at our hotel. I am very glad that you found our location to be convenient to your needs and I want to thank you for a score of five out of five. Thank you also for complimenting our cleanliness and quiet, roomy accommodations. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Nice"

5
17/04/2018

The hotel was clean and quiet. Check in was fast. The location was convenient. The price was reasonable. It fullfilled all of my expectations. I would recommend it to anyone who needs to stay in the area.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear drelly57, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our cleanliness, check-in process, convenient location and rates. We work hard to make every guest happy and your feedback is greatly appreciated. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Comfortable hotel, quality service"

5
21/03/2018

Nice Hotel for our short stay. Easy check in, clean rooms, cleaning service good and front desk staff helpful. My buddy had actually left something in the parking lot adjacent to the hotel and called the hotel staff a few days later. Taylor was on duty and actually went out to the parking lot, found what my buddy had left behind and held it for us until our return a few days later. That's going out of your way to help someone and much appreciated.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 05dnl, Thank you for writing about your stay at our hotel. I am very glad that you and your friend enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for complimenting our rooms, cleaning service and front desk. I am especially pleased to hear that our front desk staff member was able to help you recover your lost item. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Easy Access"

4
19/03/2018

Easy access to highway and local food/stores. Clean rooms and decent breakfast. Staff was professional and friendly. Pets are welcomed in this facility. There was a chemical smell when first checking in that required us to open windows to air out the room.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear JD, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that you found our location to be convenient to your needs. Thank you for complimenting our rooms, breakfast, staff and pet-friendliness. Thank you also for commenting on the scent in your room. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Weekend Trip"

5
06/02/2018

Hotel was great and front office staff was friendly. Room was clean and internet worked well. Breakfast had good options. Pool was nice as well. It was a cheaper option than the hotels that were at Mount Hood. Easy to get to and find.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 639savitac, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our friendly staff, clean rooms, internet, breakfast, rates and our pool. We work hard to make every guest happy and we value your feedback. I look forward to seeing you again during your next visit to the Mt. Hood area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"One Of The Best Hotel Experiences I Have Ever Had"

5
22/01/2018

Let's face it, if you travel a lot, the most important things are a strong shower, comfortable bed, friendly/helpful staff and a great breakfast (if applicable). This Best Western hit 5 stars in all of those areas and more. Andrew (his first night solo apparently), was absolutely a model of friendly, competent and courteous behaviour. Everyone I meet was (great job whoever is hiring folks here).

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Stingray777, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our showers, beds, breakfast and especially our staff. We work hard to make every guest happy and I am delighted to hear that they could help enrich your experience. Your satisfaction is important to us and we greatly appreciate your feedback, which helps us deliver a better service to you and other guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Terrible beds, crippling ! Switch rooms both were this way. Dirty room, rude staff"

1
22/01/2018

When checking-in we noticed the bed sagging in the middle terribly. We went to the front desk and ask for another room explain the bed was broken. They sent us to another room also with another broken bed but not as bad. It smelled very musky & dirty. When we address the front desk they said they were sold out. She was very rude. I explained it was our child's birthday and I wanted to surprise them with a birthday cake. No big party, just one child me. I was away on business and did not want her to feel left out. She really would not help me and said we could not have cake anywhere on the premise unless it was in our room. I did call and speak to someone else the next day and they explained I could have cake and they would pass this on. I would not recommend this hotel to anyone. The beds were very crippling- hurt me for days.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear mckenzie2018, Thank you for writing about your stay at our hotel. I am sorry that you were unhappy with the beds in your rooms. We usually receive numerous compliments for our beds, but I do understand that everyone has their own preferences. Normally, our meeting room can be rented out, however, the general manager's approval is necessary for a guest to use the room without a fee. I am the general manager and when you discussed the matter with me, permission was given. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we value your feedback, which we will be using to implement improvements to ensure we offer a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Place To Stay"

5
06/01/2018

Best Western Sandy Inn, is a great hotel to stay if you are traveling to Mt. Hood. Clean, professional staff and overall good place if staying a couple of nights in the area. Less expensive than Government Camp and only 25-30min drive to Mt. Hood.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear nancyaW8699ME, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for complimenting our cleanliness, staff and rates. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"I would stay again"

4
04/01/2018

No complaints. The hotel is in good shape and staff were friendly and competent. I'd say breakfast was a little better than typical. No complaints about the town itself, either; plenty of services for a short stay, a nice small town feel to it, like people know one another. It serves well as a spot to get up (or down) the mountain without being on the mountain.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear James C, Thank you for writing about your stay at our hotel. I am delighted to hear that you enjoyed your time with us and that our location was convenient to your needs. Thank you for all your compliments regarding our staff, breakfast and the surrounding town. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Western Sandy OR"

5
02/01/2018

We have stayed at this hotel each time we visit the area. The staff is friendly and knowledgeable, the beds are comfortable and the breakfast is good. The location is perfect - close to everything. I would recommend it and I will be back again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear judyp2018, Thank you for writing about your stays at our hotel. I am so glad that you have continued to enjoy your times with us and I want to thank you for your compliments regarding our beds and breakfast. I am also glad to hear that our location is convenient to your needs and that our staff could help enrich your experience. We work hard to make every guest happy and we greatly appreciate your feedback. Thank you again for taking the time to write about your stays. I look forward to seeing you again during your next visit. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Staff is Incredible"

4
30/12/2017

Everyone- front desk staff, breakfast person, housekeepers, Workman walking down the hall - was genuinely friendly. Not in an over-the-top or sales-y way, but just really nice to be around. The building is a bit run down, but well kept and clean and pleasant.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear nwgrrl, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that our staff could help enrich your experience. Thank you for all you compliments to the staff and thank you also for commenting on the building itself. We work hard to make every guest happy and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. Thank you again for taking the time to write about your stay. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Winter get a way"

4
29/12/2017

Great location for an easy drive to local ski areas. Surrounding area had good food options. Coffee shops , fast food and easy access makes this spot a place we will return to again. Cleans rooms and comfortable beds were a plus for sure.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear cdiseth, Thank you for writing about your stay at our hotel. I am happy to hear that you enjoyed your visit and that our location was convenient to your needs. Thank you for complimenting our clean rooms and comfortable beds. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Pleasant Experience"

4
28/12/2017

Pleasantly surprised. Clean, quiet, indoor, working pool and hot tub, good breakfast, helpful staff. Would stay again. Located right by many fast food places, grocery store, shops. Fridge and microwave in room and free parking.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear aleyahc2017, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our clean and quiet property, pool and spa, breakfast and convenient location. I am also glad that our staff could help enrich your experience. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Pre Christmas gathering"

5
22/12/2017

This is not our first stay at Sandy Inn. All of our visits are centered Around family. Our son and his family live and work in the area, but their house is small, so we stay at the Inn. They have comfortable rooms, hot continental breakfasts, pool with hot tub, exercise room, laundry facilities and pleasant counter personnel.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear paulfC5731PJ, Thank you for writing about your stays at our hotel. I am so glad that you have enjoyed your times with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our rooms, breakfast, pool and spa, exercise room and staff. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"They are great"

5
19/12/2017

We had a plumbing issue at home and had to move everyone including our 2 9-mo old puppies to the hotel for a week. The staff was fantastic and super friendly. I really appreciated them working with our crazy work schedules and trying to get our house back together.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Rebecca, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very glad that we could help you (and your puppies) in your time of need. Thank you for complimenting our staff. Your satisfaction is important to us and we greatly appreciate your feedback. I hope you will stay with us again sometime under better circumstances. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great place to stay with friendly staff well maintained"

4
19/12/2017

For my business needs the hotel was. 5 - 10 minutes drive to work. Was centrally location to restaurants. Places to go and do things within a short drive of the hotel. The staff was very friendly and helpful during my stay. Would recommend this hotel.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear baphil76, Thank you for writing about your stay at our hotel. Our entire staff has enjoyed your company and I am so glad that you have continued to enjoy your time with us. I am also glad that our location has been convenient to your needs. Thank you for complimenting our staff. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your continued visits. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Western at Sandy, OR"

1
15/12/2017

1st - I requested an early check-in and upon arriving on Sunday at 13:30 was informed my room was available, however, there is a $20 early check-in fee. I waited until 15:00 to avoid paying the fee - forget the fee during off-peak periods 2nd - I made reservations through my corporate travel agency to stay 3-days. I completed my work one day earlier than expected. I notified the desk that I would be checking out a day early. As I was leaving, I went by the desk to obtain a copy of my invoice, I was informed by the General Manager that I would be charge an extra day since I probably received a reduce rate for staying multiple days - which is untrue. The individual informed me the hotel's normal, daily rate is $142/day. I immediately called my corporate travel agent and was informed the hotel reservation was showing $98/day. I informed the GM of this and she said that I would probably be charge a little more/day - maybe $10. She had to call someone that would need to check with corporate to determine my room rate. I didn't agree with this as I have never experienced charges for early check-out at any BW hotel. I did inform the GM that I wasn't happy with the potential, additional charge. When I received my electronic invoice, I was charged for 3-days even though I only stayed 2-days. I travel a lot and spend well over 150 days/year in hotels and normally stay in BW hotels when available. I have never experienced this level of aggravation and disappointment at any other BW Hotel. In my opinion, this location needs to more closely adhere to the franchise guidelines. I will not stay in this hotel again and will make it my mission to advise others about the potential challenges when staying here. In addition - upon viewing my rewards activity, I was awarded points for only 2 nights even though I was charged for 3 nights.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear georgemC2081HC, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations and for any inconveniences you experienced during your time with us. As a courtesy, we have refunded the third night from your original reservation. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us delver a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good experience"

5
09/12/2017

Thanks for service will stay again Just the price did not like much Breakfast was the best and good service and the pillow was comfy. Kids love it. we had a ruff day but we did good on deciding to stay at best western

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Leyram, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I wanted to thank you for a score of five out of five. Thank you also for all your compliments regarding our service, breakfast and pillows. I also appreciate your comment about the rate for your room. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great stay, comfortable bad, primly service, safe facility, and access to lots and lots of restaurants and activities"

5
04/12/2017

Great stay, comfortable bad, primly service, safe facility, and access to lots and lots of restaurants and activities, The pool was awesome. It was great that was open 24 hours a day :-) it's great that you have a workout room :-)

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear hesseltine1995, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our beds, service, fitness room, 24-hour pool and convenient location. Your satisfaction is important to us and we value your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Stay/Best Western Sandy Inn"

5
04/12/2017

Extremely pleasant and helpful staff. The room was neat and clean and very comfortable. It had probably the best internet connection of all of the hotels we stayed at during our trip. I would definitely recommend this hotel to all of my traveling friends.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear carolfB2555TM, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our staff, the rooms and the Wi-Fi. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Clean Quiet Friendly and the best free breakfast I have every experienced in hotel Great options."

4
29/11/2017

This is a very nice property. However the TV is way to complicated. We asked for assistance at the from desk and she gave us instructions. However, she SHOULD have said I will send someone down to help you. That is b big ding.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear mmhopp, Thank you for writing about your stay at our hotel and for complimenting our property and our breakfast. I am sorry for the issue that you had with the TV in your room. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guest in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Usual stay at the only motel in town"

3
24/11/2017

Broken wet garment code still broken. Hot tub tiles still broke from last stay. Lobby still unfinished from last stay. Towel rack coming off the wall. I like the room because it is at the end of the hall and has two windows for more natural light. Glad they have this room available when I travel to Sandy, Oregon. Still the price is higher than I think it should be but no competition in the town.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Westcoast50, Thank you for writing about your stays at our hotel. I would like to apologize for not exceeding your expectations during your most recent visit. Thank you for letting us know about the issues regarding the wet garment code, hot tub tiles, towel rack and rates. I also appreciate your patience and understanding while we remodel our lobby. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"apartment stay"

5
12/11/2017

Clerks-Taylor & Anna were very cordial and helpful...Our maids-Maria&Brenda were exceptional.This is a very clean motel-both inside and out...all staff were accommodating .Breakfast was good..it is nice to stay in a motel where the rooms don't smell like cigarette smoke, and they allow pets. Would stay here again..

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear benybuster, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our staff, cleanliness, breakfast and pet-friendliness. Your satisfaction is important to us and we greatly appreciate your feedback. We enjoyed having you with us and I hope to see you again soon. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great location on the way to the Mountain"

5
11/11/2017

Clean. Good pool and hot tub. Pet friendly with a fee. Fast food and groceries nearby. Fridge and microwave. Very clean and nice people. Great for teams and groups. Nearby Sandy is a fun place to walk. July has Sandy days. Great farmers market in the summer.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Janet, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our cleanliness, pool and hot tub, pet-friendliness, staff and location. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Very Nice"

5
28/10/2017

I was very pleased. Nice clean and friendly service. Great Breakfast. Would stay here again and would recommend to anyone. Very pleased with price. Room was very clean and comfortable. Nice value in a fun little town.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear kirkwallace01, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our breakfast, rates, room and friendly service. We work hard to make every guest happy and we value your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good Service"

4
18/10/2017

The tub and the sink in my room were both plugged up and the tv remote did not work I can't take standing in water while I shower or not being able to clean the sink after I shave. I made the call to the front desk, a few minutes later here comes the guy from the front desk and he had a trainee with him. They brought me a new remote and used a zip tie looking tool to remove the 50lbs of hair from each drain. All was well and I got a good nights sleep. I used the express checkout option which was nice, grabbed a breakfast sandwich and was out the door by 5:15am. Overall not a bad stay.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear toddsB2486BP, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that our front desk staff could help resolve the remote and drain issues in your room. I am also glad that you could take advantage of our express check-out option and breakfast. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Clean and Quiet"

5
10/10/2017

A pleasant surprise was that this room was as good as any 5 star. Clean and quiet, good sized rooms,comfortable beds, excellent breakfast with many choices, including eggs, potatoes, sausages and waffles, and bonus is that it's close to Starbucks ?? Or McDonalds for the kids!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Ralph, Thank you for writing about your stay at our hotel. I am very glad that you found our location to be convenient to your needs and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our rooms, beds and breakfast. We work hard to make every guest happy and your feedback is greatly appreciated. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"What a relief!"

5
02/10/2017

We had to leave the Best Western at Mt. Hood as it was under construction and unacceptable on so many levels. The Sandy Inn was clean, friendly, inviting, had very attentive staff and exactly what you expect and want when you need comfort! They even had free DVD movies to check out at the front desk. How cool is that?!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Mark, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that we could help you when your other accommodations had not worked out. Thank you for all your compliments regarding our staff and facility. I am happy to hear that you enjoyed our free DVD rentals. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Sandy, Oregon"

4
28/09/2017

A very nice facility. Slightly over priced, I imagine to play off Portland, and it's the only game in town. Overall a very nice facility. I'm a business traveler and a year around supporter of the motel / hotel industry. It'll be interesting to see what the rates are when the "summer rates" don't apply.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear CreswellVandal, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for your compliments. Thank you also for your comments regarding our rates. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a more superior service to you and other guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Disappointing stay"

3
27/09/2017

Made this reseervation to attend family wedding. Hotel charges $20.00 if you want/need to check in before 3 PM. Would have liked a little more time to get ready for the wedding but felt like an additional $20.00 added to a $150.00 room was a bit extravagent. Hotel was nothing special. Bed uncomfortable. Room clean. Breakfast next morning was 15-20 minutes late opening. Hot food wasn't heated thoroughly and eggs tasted rubbery. Would probably not stay here again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Boyd S, Thank you for reviewing your recent stay at our property. We cannot guarantee early check-ins so our housekeeping staff must prioritize any rooms that request it, which we can do at a minimal fee. Our breakfast room is open 6:30 am - 9:30 am Monday - Friday and 7 am - 10 am on Saturday and Sunday. We opened the breakfast room doors at the normal time during your visit and I am sorry if the later schedule caused any confusion. All our food is checked to make sure it is at the proper temperature prior to and during our breakfast. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Bobbie W General Manager Best Western Sandy Inn

"One night stay"

4
25/09/2017

Nice remolded room. No elevator though so pack light :) Taylor the staff member was FAB! Breakfast was good. Had a nice variety. Price is kind of spendy for a night - I think anyways. Room was big and pretty. Beds were comfy.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear stefanie209, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your visit and I want to thank you for all your compliments regarding our rooms, beds and breakfast. Thank you also for complimenting our staff member. I am pleased to hear that he could help enrich your experience. We work hard to make every guest happy and we greatly appreciate your feedback, including your comment about our rates. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great Hotel"

5
25/09/2017

Clean rooms, great complimentary breakfast, pool and spa open 24 hours!!!! It's near everything so you can walk to restaurants and get a bite to eat. I would recommend this place if your in Sandy, OR.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear stacymarie2016, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your time with us and that you found our location to be convenient to your needs. Thank you for complimenting our rooms, breakfast, pool and spa. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Wonderful Place to Stay!"

5
22/09/2017

I've stayed at the Best Western Sandy Inn several times as I've traveled in the Mt. Hood area. This property is consistently great - including the staff service, breakfast, room quality and other amenities offered. I highly recommend the Sandy Inn for value, guest services, and ease of access when traveling in the Mt. Hood area! They are in the process of remodeling, so I'm sure that the value will become even better when the remodel is complete.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Gayle, Thank you for writing about your stay at our hotel. I am very glad that you have enjoyed your visits with us and I want to thank you for all your compliments regarding our staff, breakfast, rooms and amenities. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Mt. Hood area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Not my stay/not my room"

1
21/09/2017

I didn't stay at this hotel. They mixed up my rewards number with someone else ans I got their invoice and receipt via email. They haven't resolved the issue. (obviously since I got this!!!) Contacted the hotel to tell them and they admitted someone messed up and didn't further verify they pulled up the correct acct.

"Rainy night stay"

4
20/09/2017

Got caught on a dark night in a downpour: too much for wipers to handle. Found this motel far enough off the highway for quiet and backing onto a grove of trees. Clean, helpful front desk staff, very nice room.

"BEST WESTERN SANDY INN"

5
19/09/2017

The staff was very professional, and helpful. The INN WAS VERY CLEAN The rooms were top notch and we enjoyed the breakfast. The grounds outside were very well kept . We felt secure staying here , not worrying about our car being broken into. There are several nice restraunts in this nice area of town .

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 863allenc, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our staff, cleanliness, breakfast and location. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"customer service at it's worst"

2
17/09/2017

We stuck with the Best Western or Holiday Inn brands on our trip as much as possible, this hotel should be dropped from any brand name, there was a sign at the front desk to call the attendant, we did and he arrived through the front door 8 minutes later and said he had to help someone with their luggage as there is no elevator, however there are stairs on each end of the hallway, he apologized, then at checkout, the sign again, there was a women on the phone in the office area next to the front desk, she came out and did not even acknowledge us, I had my room keys clearly visible in my hand on the counter, she continued talking obviously with a customer, we went to breakfast and everything seemed a day old, the women walked past us, nothing, no apology, no good morning, went back to check out, same thing, on the phone in the office, I dropped the keys over the counter and left, my wife went back in to get a receipt, she was told by the women, "we don't give receipts, you will get it in email, the billing goes through at 3 A.M. then proceeds to print out a receipt" The only good thing about tis hotel was the water pressure, and we were on the back side so it was quiet.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear hollmark2009, Thank you for writing about your stay at our hotel and for complimenting our water pressure and quiet atmosphere. I would like to apologize for not exceeding your expectations during your time with us and for having to wait while our front desk staff helped other guests. We inform all guests at check-in that we email receipts on the morning of their departure as an express check-out so that our guests may leave when they are ready without needing to inform the front desk. I am sorry that you did not enjoy our hot breakfast buffet. We use fresh foods that are cooked the morning they are served. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service for you and other guests in the future. I hope you will stay with us again sometime in the future so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good location...that's all"

3
14/09/2017

They messed up my reservation and wanted to charge me for their mistake. I had the "free" breakfast the first morning. Never went back. Cold eggs/potatoes and warm sausage. The toilet leaked, the couch was worn out, and I had a spider problem in the room.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear stevenlG9776FK, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your time with us. When your reservation was first made we sent a confirmation to your email address so that if anything was not what you wanted, you could contact us and we would correct it. Thank you for informing us about the issues you had with our breakfast and your room. Our staff is available 24-hours and it is our goal to solve any problems as soon as we are aware of them. Your satisfaction is important to us and we value your feedback, which we will use to implement procedures that will help ensure a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Friendly Hotel"

4
14/09/2017

Staff is friendly and breakfast is of better quality. I thought our rate was high but we booked right before we needed the room. Check-in person asked about bonus points as rewards members, and she made sure we knew everything we needed to know.

"Unimpressed and misled"

3
13/09/2017

The entire experience here was somewhat depressing. Our no smoking room reeked of cigarette smoke, The bedding reeked as did everything in the room. To top it off their internet connection is so overloaded I could not get on either of the 2 nights I was there. The only bright spot was a polite staff and great breakfast. The room is way overpriced given the quality.

"Very clean"

4
12/09/2017

This was a nice hotel. Had to stay there for school sports tournament. Location was excellent, staff could not have been nicer. I felt it was pricey for the location (the town). Priced more for a city.

"Expensive for what it is..."

2
10/09/2017

Very friendly staff, breakfast is very similar to other Best Westerns. We stayed in a pet friendly room and I'm not sure if the room was recently smoked in or if they turned a smoking room into a pet friendly room but the smell from smoking was very present. We stayed with two little kids, one was an infant, he repeatedly coughed throughout the night. Other than that, clean, just a bit outdated. So we found it pricey for what it was, especially compared to other BW hotels.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Dark_Angl64, Thank you for taking the time to let us know about your stay. I am glad that you found our staff friendly as customer service is our number one goal. Our building is all non smoking and we even have guests sign at check in if they smoke in a room that there will be a fee unfortunately occasionally we have someone still smoke. We do our best to deep clean the room including stripping all the bedding cleaning all surfaces in the room including the walls and we use a ozone machine to clean the air. This is a difficult thing to get out of a room so I apologize that you experienced that. I am not sure if we had an option to move you to another room but if one is available and we are notified we would be glad to do so. I hope you give us another chance if staying in this area again. Sincerely, Bobbie W General Manager

"Ok"

3
07/09/2017

The room was clean.. servicer ok... personnel were friendly. It is a small area.. the pool is really small... it is fine for a places to stay for a night or two. I would recommend this to anyone who is messing a which place to stay.

"Some good bits, some less so..."

3
31/08/2017

On arrival the very friendly person behind the front desk soon had us checked in, although as there is no lift in the property we had to carry all our bags upstairs to our room - when you're on a road trip this is quite an effort! The room was a good size and well equipped but, like the last hotel we stayed in, the sink was in the room itself rather than the bathroom. The room was very noisy, even with our A/C turned off. We think the noise was from the A/C unit situated on the roof of the swimming pool, close to our window. We used the pool, which is a good size, and the hot tub - all good here. The breakfast buffet was as expected although it was disappointing to have disposable plates and plastic cutlery. Checkout was an efficient process. So, a bit of a mixed bag. We would stay again if we were passing by, but only for a night, not any longer.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear The_Chilihouse, Thank you for writing about your stay at our hotel and for your compliments regarding the front desk staff at check-in, the room size, pool, spa and the check-out process. Thank you also for commenting on our stair-access only to the second floor, noise in room and the utensils used in our breakfast. We work hard to make every guest happy and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you the kind of superior service that we strive for. Sincerely, Bobbie W General Manager Best Western Sandy Inn

"not much choice"

2
29/08/2017

A bit pricey, but there's not much choice. Also was in tourist season, so demand was high. The place needs renovation - a bit run down. HVAC controls didn't work properly (auto fan only) and kept waking us up. Also in order to change temperature had to turn off, then to heat, then to AC. Starbucks is in the Safeway next door, so skip the hotel coffee.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear TravelerPaul18, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your visit. We are currently renovating our lobby and fitness center and our front desk staff are available 24-hours to help with the controls for the heat and air conditioning in your room. Thank you for your comments regarding our rates and coffee. Your satisfaction is important to us and we value your feedback, which helps us in delivering a better service to you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W General Manager Best Western Sandy Inn

"Very pleased with our stay here"

5
27/08/2017

From the time of check in, which was extremely late at night, we were greeted with such an awesome cheerful employee named Taylor. He made sure we had everything we needed and told us what places were still open to get a bite to eat. He had such a welcoming presence. The service from the maids and staff were so wonderful. Very pleasant, very accommodating and made our stay wonderful. The room we had was huge which helped so much with all the business we had to conduct and lay out all of our things. We definitely will stay here again. Loved the free breakfasts in the morning. There was only 2 issues we had, one was the sink got clogged, but they fixed that immediately and the other was we kept hearing a dog barking. Did not bring it to the hotels attention, but did not know if this hotel was or was not a dog friendly hotel, but other then that it was great. And we will be staying here again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear royandmarilynk, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your time with us and I want to thank you for a score of five out of five. I am very glad to hear that our staff could help enrich your experience and I would like to thank you also for all your compliments regarding our rooms and service. We work hard to make every guest happy and we greatly appreciate your feedback. By telling us what you liked and how we can improve, you are helping us deliver a more superior service to you and other guests in the future. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Room was good, service was not"

2
24/08/2017

When we arrived at 8:30pm there was one person at the counter who was trying to resolve a discrepancy between the price he was given when he booked, and the price being charged at check in (that was probably due to German-US exchange rate changes). However, despite this issue plus having me also waiting to check in, the one-and-only staff person proceeded to take multiple calls that involved long discussions about details of the BestWestern points program, prices for different dates, etc, etc. When people are waiting in person, I don't think check in staff should be dealing with future reservation arrangements on the phone. Instead, she should have forwarded incoming calls to the corporate number. It took over 40 minutes before we got checked in, which was completely unacceptable. My elderly Dad was very tired, not feeling well, and needed to get into our room in a timely manner. Between the phone calls the staff member took, I should have offered to just pay the ~$20 difference that the guest in front of me was disputing, if we could just get into our room sooner, LOL!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear hollyj952, Than you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your time with us and for having to wait while the guest in front of you was being taken care of. Our front desk cannot simply transfer a phone call to our central reservations line, unfortunately, and must take care of them as they come. It is not our goal to have anyone waiting for service longer than is absolutely necessary. Your satisfaction is important to us and we value your feedback, which we will be using to implement policies and procedures that will better ensure a more superior experience for you and other guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to give you the superior service we strive for. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great hotel"

5
23/08/2017

Clean, really nice rooms, good breakfast, excellent, professional staff, I would highly recommend this hotel. Price was good. Great location to do day trips to the Multnomah Falls area. I wish all hotels had a staff like this one.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear JiminLewes, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very glad that you found our location to be convenient to your needs and I would like to thank you for complimenting our rooms, breakfast, staff and rates. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W General Manager Best Western Sandy Inn

"Debbi"

1
13/08/2017

Made a reservation 2 months in advance for a 5 day stay.... Told us we had to move rooms after first night due to reservations errors. Many other BW in area... don't stay here. GM rude, un apologetic. Property under renovations. Front desk was busy looking up tutorial on computer on how to repair toilet issues for guest. Only 1 employee to check in on a Saturday night. Also had to wait while 2 previous guests returned because their access keys did not work.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear rjsncal, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your time with us. Your first reservation for four nights was made in early March and then in July you made a separate reservation for the night before your original check-in date. Neither reservation was made at our property. We will always do our best to keep guests with separate reservations in the same room for their entire stay whenever possible, however, those requests are not guaranteed. We were unable to do this for you on this occasion due to our high occupancy level. I apologize if I came across as rude during our conversation. We appreciate your loyalty to Best Westerns and your elite membership is one of the reasons I approved cancelling your first reservation after the cancellation time period had passed. Your satisfaction is important to us and we value your feedback. I hope that you will stay with us again sometime soon so that we may have another opportunity to give you the kind of superior service we strive for. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Mt. Hood Convenient"

4
12/08/2017

Located directly on RT. 26, the "Mt. Hood Highway", has very convenient access to all the facilities at Mt. Hood and other sites nearby. Restaurants, food markets, gas stations and numerous other travel conveniences located in town of Sandy.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear BigAlPasoRobles_CA, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that you found our location to be convenient to your needs. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Oregon tour"

4
10/08/2017

Very nice motel. Either a smaller one in the chain or older because there was no elevator. Not a deal breaker but we are an older group and elevators are a great convenience. Great fitness room. Breakfast good. Staff was friendly and professional. Would stay there again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Carla, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for complimenting our fitness room breakfast and staff. Thank you also for commenting about our second floor being stair-access only. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"A decent sleep but nothing more..."

3
09/08/2017

Room was fine, view of roof was sad and pathetic. 24 hr pool was exciting for our teen, but environment was dull, pool & hot tub were merky. Staff was nearly non existent, hid out in office or wherever. Made you feel the place was unattended. Breakfast was another sad experience. For the price of $170 per night I expect so much more than just a meager bed space. If you need a place to crash, go ahead but don't expect anything impressive.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Slthea, Thank you for writing about your stay at our hotel. I am glad that you enjoyed the 24-hour pool. Thank you for all your comments regarding our rooms, staff, rates and breakfast. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a more superior service for you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Start of vacation"

3
08/08/2017

the room was okay. We had a queen bed and since we are used to a king it seemed too small. There are plenty of restaurants near by and a Safeway right next door. We did not have the breakfast as we had to be somewhere before breakfast. My biggest complaint would be that there was never anyone available at the front desk.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Meeca, Thank you for writing about your stay at our hotel. I am happy that you found our location convenient and I want to thank you for your comment regarding our staff availability. Our front desk staff have duties that take them away from the front desk at times but are available 24-hours a day and have a phone at the desk with instructions to contact them. We greatly appreciate your feedback as it helps us deliver a more superior experience to you and other guests in the future. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Reasonably priced, great service"

4
08/08/2017

Staff were professional, friendly, & helpful. Clean & quiet, room was a bit dated (carpet was worn) but otherwise pleasant. Pool & hot tub well maintained. Breakfast is a little slim on choices for someone with celiac but was nicely prepared & presented. Staff are familiar with the city and can provide restaurant suggestions.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear C5925BJlisas, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit and I want to thank you for your compliments regarding our staff, cleanliness, pool and spa. Thank you also for commenting on our carpets and breakfast choices. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a more superior service to you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"good stay"

5
03/08/2017

Our check in went great - stay was good - breakfast needs some work - more - & - better quality and the people tending the breakfast were not very attentive. Our room was fine - bed good. Pool looked nice we did not have time for it but all of it looked good.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear jewelsone, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very glad that you enjoyed your time with us and I want to thank you for your compliments regarding your check-in experience, room and bed. Thank you also for your comments about our breakfast. Your satisfaction is important to us and we greatly appreciate your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Comfortable One Night Stay"

4
03/08/2017

The beds were clean and comfortable. The buffet-style breakfast was good. My friends and I liked that the sink was outside the bathroom. The free WIFI and cable TV were nice. The hotel's location was very good, not too far of a drive from Mount Hood.

"Great experience!"

5
25/07/2017

Terrific location, friendly staff and clean rooms. Best hotel breakfast I can ever remember. Cold stuff was cold, hot stuff was hot and remarkably the woman running breakfast kept up. Best Western is fast becoming my 'go to' place to stay.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 431cliffs, Thank you for writing about your stay and for a score of five out of five. I am overjoyed to know that you enjoyed your time with us and I want to thank you for all your compliments regarding our location, staff, rooms and breakfast. We work hard to make every guest happy and we really appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"BW Sandy"

3
24/07/2017

Other than a poor vacuuming job the room was very nice. Room was comfortably large enough, acceptably clean, not noisy. Staff was friendly & very helpful. Breakfast was adequate & tasty. We always stay here when visiting our son & family. This is nothing deluxe but comfortable for a night or 2 or even more.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear JeanP3, Thank you for writing about your stay at our hotel. I am happy that you have enjoyed your visits and I want to thank you for complimenting our rooms, staff and breakfast. Thank you also for informing us of the vacuuming job done in your room. Your satisfaction is important to us and we greatly appreciate your feedback, which we will use to implement procedures that help ensure a better service to you and other guests in the future. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Somewhat Hidden"

4
21/07/2017

You have to be very visually sharp to discern the location of this place from the highway since it is tucked away in sort of a strip mall area. That was the hardest aspect of this place but it certainly is quite a charming little residence. Rooms tend to be large and price is right. Another good thing is the availaility of a Safeway store almost next door. To the back there is a school athletic field which was scenic but quiet at night. All in all a nice stay.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear boystowtraveler, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit and that you found our location to be convenient. Thank you for complimenting our rooms and for your comment regarding our visibility from the highway. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a more superior service for you and other guests in the future. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"The only place to stay in Sandy"

4
18/07/2017

Couldn't ask for a more convenient location! Everything you could possibly need is close at hand. The beds are a little soft for my taste but the rooms are clean and quiet. The front desk staff are always extremely helpful and friendly.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Kay H, Thank you for taking the time to review our property. We appreciate your feed back and use it as a learning tool. Your satisfaction is our goal. We hope that you visit us again soon. Sincerely, Bobbie W General Manager

"Great place"

5
18/07/2017

Stayed at the hotel for my sisters wedding convenient location even though under renovation in lobby the staff was great and friendly the buffet was great large selection and good shopping next door will stay again

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear K809IBscottn, Thank you for taking the time to review our property regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Bobbie W General Manager

"Stay at a Motel 6"

2
17/07/2017

Not worth the money as it seemed I was staying at a Motel 6 or Super 8. No parking! I parked for 2 days across the way at the McDonald's lot. The breakfast though it was free was boring stale, and not fresh as if it was brought out from past weeks. The beds leave you waking up with a stiff back. I question the cleanliness of the couches as the cushions were not comfortable, stiff, and seemed crusty. There are no elevators! Unfortunately that meant lugging of a lot of heavy bags up stairs for the family and I. Smelled musty in the halls and at front desk. Only good thing is the staff was awesome at their job and wasn't far from downtown Sandy.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 722austinr, Thank you for taking the time to give us feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Bobbie W General Manager

"My Fourth Stay"

5
14/07/2017

I have attended four family reunions in Sandy, Oregon over the years and have learned the Sandy Inn is the best place to stay. It's clean and centrally located for family events and will be at the Sandy Inn again as future events are likely to take place.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear norvaln2017, Thank you for writing about your stays at our hotel. I am happy that you have enjoyed your visits and that you found our location to be convenient to your needs. Thank you for your compliments. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great!"

5
10/07/2017

The staff at the Sandy Inn were pleasant and helpful. The breakfast was always well stocked and the young man at the front desk has amazing customer service. The cleaning staff worked very hard to keep the rooms clean for guests. Definitely happy with our stay there and would love to stay again!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear I8324MZmelissas, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit. Thank you for all your compliments regarding our staff. We work hard to make every guest happy and I am pleased to hear that our staff could help enrich your experience. We greatly appreciate your feedback and I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Pleasant stay"

4
10/07/2017

Overall stay was decent. Remodel was occuring so still unfinished. Rooms were dated and could use updating. Overall service was good though. Used the hot tub but jets didn't really work, but was perfect because I had it to myself.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear LMoralesLuLaRoe, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit and I want to thank you for complimenting our service. Thank you also for your comments regarding our remodeling, rooms and hot tub jets. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Fantastic hidden gem"

5
09/07/2017

During a friend's wedding weekend, I stayed at the Sandy Inn. I was so impressed with the room's appointments, spaciousness, and cleanliness. The staff here (especially Taylor and Alexis) were friendly and helpful. I slept so very well in my spotlessly clean room that I didn't venture out on one of the days during which I visited (it was mid-road trip and I was TIRED!). I randomly selected this hotel from the Internet and I could not have been more pleased...it's a hidden gem. They are currently in the middle of lobby renovations, but that did not decrease my satisfaction with the hotel or cause a disturbance during my stay. I asked the employees for a lot of directions and suggestions for food and sundries and each employee I asked was so conscientious and gracious in replying. I travel quite a bit and have stayed in hotels that were a lot newer and flashier; however, the Sandy Inn now ranks as one of my top five favorite hotels I have stayed in. Kudos to the staff and management!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Rickee1368, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit and I want to thank you for a score of five out of five. Thank you also for all your compliments regarding our rooms and staff. I am pleased to hear that we could help enrich your experience. Your satisfaction is important to us and we greatly appreciate your feedback, which helps us deliver a better service to you and other guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Always Great!"

5
05/07/2017

Staff is helpful and friendly. Rooms are clean and nice. Location is good and Sandy has everything you need. Wireless internet is fast and easy to set up. Very short walk to numerous fast type food establishments. Grocery store next door with alchhol (if the mood should strike).

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear garysV1892JP, Thank you for writing about your stay at our hotel. I am very glad that you have enjoyed your time with us and I want to thank you for complimenting our staff, rooms, WI-FI and convenient location. We work hard to make every guest happy and we value your feedback greatly. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Nice place to stay, great employees. Would rate it a 5 if it had a elevator."

4
29/06/2017

Needed a clean safe place to stay while traveling from Portland to Terrebonne, Or. arriving late at night was able to get one of the last 2 rooms available so yes, had to pay a premium price but turned out to be a fair price. Clean room, nice breakfast area and friendly staff made the price exceptable.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Dick, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit and that we were able to accommodate you on such short notice. Thank you for complimenting our rooms, breakfast and staff. Thank you also for you comment regarding our stair-access only to the second floor. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for you and other guests in the future. I hope to see you again during you next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Friendly staff clean room"

5
26/06/2017

I was a little concerned when I pulled up but the staff was friendly and accommodating. The rooms were clean and quiet. I slept comfortable in the bed. It's a small hotel so you're not going to get all the amenities but after a long flight into Portland, this was a perfect place to stay before we continued on to Bend.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Janjesjul3, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for your compliments regarding our staff, rooms and beds. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Western Sandy Inn"

4
24/06/2017

Convenient location made a great 2 day basecamp near a geocaching event in the MT.Hood National Forest, good breakfast, we would stay here again. Found some great places to eat dinner near by like the Tollgate Inn and Red Shed Public House.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear steve_bruhn, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us and that our location was convenient to your needs. Thank you for complimenting our breakfast. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Excellent experence"

5
23/06/2017

The staff was not just helpful but were genuinely ready and willing to assist in any way possible. As a Navy Veteran I know clean and the room was immaculate and well furnished with refer, coffee, internet, WiFi, and Dish television. Breakfast was much more than a donut and a cup of coffee and well portioned. I felt like an Honored Guest - one would expect to pay much more.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear robertdS1406UM, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very happy that you enjoyed your time with us and I want to thank you for complimenting our helpful staff, breakfast, rooms and amenities. We strive to give each guest a superior experience and your feedback helps us in accomplishing that. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great stay"

5
21/06/2017

The hotel was clean and staff was awesome and friendly! Destiny in the breakfast room was amazing! She cooked, cleaned and socialized with all the guest... Really hard worker! Enjoyed her! The hotel is very conveniently located in the same parking lot as Safeway, MacDonalds, Del Taco... Very dog friendly. The cleaning staff was great, always there with a hello and a smile

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear lana M. Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your visit and that you found our location to be convenient. Thank you for all your compliments regarding our cleanliness and staff, especially our breakfast room attendant. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Customer Service is Wonderful"

4
20/06/2017

While this hotel is a typical Best Western in style and amenities, the people working there make it a wonderful place to stay. From the moment you check in, there is a friendly face (Collin) helping people out. The location is great as there is a Safeway and other food options within walking distance. They do have free wifi and free breakfast too. Destiny, who does the breakfast, is extremely helpful and kind. So if you must stay in Sandy, then this is a great option.

"Outstanding Stay"

4
19/06/2017

Feels like home.......The staff overall went above and beyond during my stay. Rooms were always clean and really enjoyed the personality of the housekeeper. Taylor at the front desk is definitely a rising star!

"Very clean and accomodating"

5
18/06/2017

We enjoyed the Hotel-We had a very clean room-Teresa was our housekeeper-it was spotless-In fact I was so impressed I wanted to mention her in this review-We hope the management thanks her-Kudos to her work! We are very particular when we travel-Cleanliness is our number #1 priority-The hotel is quiet and has a real nice staff! We will stay again on our next trip to the area-

"The best stay"

5
13/06/2017

Everything about my stay was perfect. The room was exceptionally clean and staff cleaned it every day. The check-in and check-out was very quick and staff was courteous and helpful. I really enjoyed the breakfast buffet every morning. They had everything you could want for breakfast. I definitely will stay here again next time I visit.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear 856cindyk, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your time with us and I want to thank you for all your compliments regarding our rooms, staff and breakfast. Your satisfaction is important to us and we greatly appreciate your feedback because it helps us in our goal to deliver a superior experience for every guest. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Enjoyable stay in Sandy"

5
10/06/2017

We only stayed one night, but if I am in the area again I would stay there. The hotel staff was friendly and helpful. The breakfast had good options and the person working in the the breakfast room kept the food replenished.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Harry C, Thank you for writing about your stay at our hotel and for a score of five out of five. I am happy that you enjoyed your stay and I want to thank you for complimenting our staff and breakfast. Your satisfaction is important to us and we value your feedback because it helps us in delivering a superior experience for our guests. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Very Nice Hotel"

4
07/06/2017

This is a very nice hotel with clean rooms, pretty amazing breakfast buffet, awesome pool, nice staff. Easy checkin/out process, even while toting around my two dogs, and child. Pet friendly while being very clean which is hard to fine. Will stay again!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear stacymarie2016, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our rooms, breakfast, pool, staff and pet friendly environment. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Family affair"

4
07/06/2017

We stay at the Best Western Sandy Inn, when we come to visit our kids and grandson's. This place is always clean and friendly. We try to take the kids to the swimming pool, but didn't have enough time. this trip.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Marcia, Thank you for writing about your stays at our hotel. I am very glad that you have enjoyed your time with us and I want to thank you for your compliments regarding our clean and friendly atmosphere. We work hard to make every guest happy and we greatly appreciate your feedback. I hope you and your grandchildren get a chance to enjoy the pool next time. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Some issues"

3
03/06/2017

I was prepared to rate this place higher prior to checkout. The place is a little dated but very clean and we'll maintained. I like the fact rooms are only accessible from the inside lobby or locked side door. Friendly front desk upon checkin. Breakfast buffet is OK except for eggs which look and taste pre-made and possibly reheated on site. But it's free and has yogurt, fresh fruit, hot and cold cereal, pastries, bagels, and waffles. Checkout at 5 am but no front desk staff anywhere. I prepaid so it was OK but still would have liked a receipt. Housekeeping staff was sitting outside smoking in violation of their own posted signs stating no smoking or vapeing within 90 feet of building. But dang, when you have an early flight and the coffee is cold that's what brings the rating down for me.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear ParkerChick, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit. Thank you for complimenting our rooms, friendly front desk staff and breakfast. Thank you also for your comments regarding your check-out experience. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests in the future. We will be using your feedback to implement improvements and procedures that will better ensure a visit that exceeds all expectations. Thank you again for taking the time to write about your stay. I hope you will visit with us again sometime so that we may have another opportunity to give you the kind of superior experience that we want for all our guests. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Room & Service exceptional"

5
19/05/2017

Although hidden off the road with its new logo it is more than worth the effort to find. Room was clean and beds were a dream.The location near Mt Hood was a significant convenience. Manager and staff went out of their way to assist, much to our previously-uninformed delight.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear stephenfB8311PB, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit and I want to thank you for your compliments regarding our rooms, beds and convenient location. I am glad to hear that our staff could help enrich your experience. We work hard to make every guest happy and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for you and our guests. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"great hotel"

5
18/05/2017

We had a very nice room. The breakfast was very good. I am sold on Best Western. My step son lives in Sandy. This was the first time that we have gone to see him. He lives close to the hotel. It was very nice to have a great room so close to his home. We will stay at this hotel again and again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Q7735JRchrist, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for your compliments regarding our rooms and breakfast. I am happy to hear that our location is convenient for you and your family. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good nights sleep"

5
13/05/2017

Nice rooms, very quiet. We had a king size bed and it was very comfortable. The window had 2 different curtains you could draw closed, one was a privacy and the other was a blackout. The blackout made it nice and kept the morning sun out. They served HOT breakfast. Eggs, bacon, potatoes plus other cold food selections and fruit. The pool and spa was available 24 hours a day which also was wonderful. Nothing like a midnight dip in the jacuzzi. The staff always had a smile and were very polite and helpful.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear H7404FBtinab, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very happy that you enjoyed your time with us and I want to thank you for complimenting our quiet rooms, comfortable beds, breakfast, pool, spa and staff. We work hard to make every guest happy and we greatly appreciate your feedback because it helps us determine how to provide an experience that exceeds expectations. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Gem in the middle of Sandy"

5
09/05/2017

The Sandy Inn is a great place to stay while in the Sandy area. The hotel is very well maintained throughout. The staff is friendly and with personal and fast service. I will definitely be returning when my travels take me to the area again.

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear deborahcs2017, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very glad that you enjoyed your time with us and I would also like to thank you for your compliments regarding our staff. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Last minutes need for a room!"

5
26/04/2017

We called late and the gal at the desk did a good job. She answered all of my questions, told me that there was a room and made initial arrangements. The room was clean, well maintained and there was a comfortable bed. The next morning we had a good breakfast and continued our trip home!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Michael G, Thank you for writing about your stay at our hotel and for a score of five out of five. I am very happy that you enjoyed your time with us and that our staff could help enrich the experience. Thank you also for your compliments regarding our rooms and breakfast. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Awesome staff and super clean"

5
19/04/2017

1.amazed at the friendly staff. When checking in the attendant was super friendly. 2. Amazing breakfast. You will need to diet after a few days of eating the free morning breakfast. Fresh and delicious. 3. For being the only hotel in Sandy the rooms and building are clean and in great condition. Dont forget to use the hot tub. 4. The housekeeping is friendly, professional and your room is immaculate when cleaned. You will not regret staying here!!

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear dficek, Thank you for writing about your stay at our hotel and for a score of five out of five. I am so happy to hear that you enjoyed your time with us as much as we did. Thank you for your compliments regarding our staff, breakfast, cleanliness and housekeepers. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again during your next visit. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great weekend"

4
11/04/2017

Definitely a place i will stay at again!!! Even though i was only at that hotel for a night it was still better then every hotel i have ever stayed at. Excited to see the new work out room they are building

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Michael L, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your time with us and I want to thank you for all your compliments. We are all excited for the new fitness room, too. Your satisfaction is important to us and we value your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"???"

5
27/03/2017

Excellent location since we were visiting relatives in Gresham. Sits back a bit off hwy so it seemed pretty quiet. Nice rooms, pool & hot tub. Everything very clean. Awesome free breakfast & staff very accommodating. Would definitely stay there again

SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear erina709, Thank you for writing about your stay at our hotel. I am happy to hear that you enjoyed your visit. Thank you for a score of five out of five and for your compliments toward our rooms, pool/spa, breakfast, staff and convenient location. We work hard to make every guest happy and we value your feedback. I hope to see you again upon you next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good, but no elevator"

4
23/03/2017

This is a very nice hotel. We chose it because it is near Portland, but out of the city chaos. Sandy is a nice little town and we really like it. If you need an elevator, be advised that this hotel does not have one. You might ask for a ground floor room instead. The rooms we have had are very clean and the bed is comfortable. I had a little problem with the TV remote, but that might just be me. This particular visit they were doing some remodeling, but it wasn't a problem at all. In face, the only noticeable difference was that the lobby furniture was not there. Otherwise, I wouldn't have known that any work was being done.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Traveler4159, Thank you for writing about your stay at our hotel. I am glad that our location is convenient to your needs and I want to thank you for your compliments regarding our rooms and beds. I am also happy to hear that the remodeling we are currently undergoing did not have any negative effect on your stay. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Wonderful experience!"

5
22/03/2017

I had the best time visiting my family in Sandy Oregon over the weekend and I have the staff at Best Western to thank for that. The manager actually cared and was attentive to my needs (I'm handicap). I don't like to travel much due to my disability, I can say I will come back to this Hotel again. I'm very pleased with my whole trip.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear James P, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and I want to thank you for a score of five stars. Thank you also for your compliments regarding our staff. I am happy to hear that we could accommodate you to your specific needs. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Hidden Gem"

4
20/03/2017

And I mean Hidden! It was tucked behind a McDonalds and KFC. But it was a well-maintained property inside and out. Room was clean, breakfast was good, and the front desk staff was courteous and helped us through some travel woes we were having.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Paul P, Thank you for writing about your stay at our hotel. I am happy that you enjoyed your time with us. Thank you for complimenting our rooms, breakfast and front desk staff. I am glad that we could help with the travel-related problems you were having. We work hard to make every guest happy and we greatly appreciate your feedback. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Average Hotel"

3
09/11/2016

Spent 3 night here. Had to have key re-keyed each night. Front desk person didn't know how to do for more days. Had room on top floor, it was fine, very typical room. Family had room on first floor (124) and toilet leaked for the whole 3 days. Complained, but NOTHING was done. Finally just piled towels around toilet. Didn't want to move, had everything unpacked. $100 dollars a night for this? There is no elevator at this hotel, so if you don't want to climb stairs, or if you have strollers, etc., make sure you tell them that. Breakfast in AM was good, very typical of this chain. Just average hotel. Only thing good about this hotel is the location.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear branden7, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectation during your time with us. Thank you for your compliments regarding our hotel's convenient location and hot breakfast buffet. Thank you also for your comments regarding the issues with your room keys and the toilet in your family's room. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another opportunity to give you the superior experience that we strive for. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"BW Sandy"

4
07/11/2016

Reliable choice if you are staying in Sandy. Definitely not worth staying in Gresham as the BW Sandy is better than similar choices in Gresham. The "eggs" for breakfast are some of the worst I have seen at the BW chain, otherwise breakfast is normal.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear chris_ketcham, Thank you for writing about your stays at our hotel. I am very glad that you have enjoyed your time with us. Thank you for your compliments and your comment regarding the real eggs we serve at our hot breakfast buffet. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for our guests. Thank you again for writing about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great Value"

5
04/11/2016

Excellent staff, housekeeper leaving notes in case I need anything extra in my room, receptionist calling me to make sure I am happy with my room, very clean, best value hotel in the area for sure, and right next to shopping center with Safeway next door

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Scion05, Thank you for writing about your stay at our hotel. I am very pleased to hear that you enjoyed your time with us I want to thank you for scoring us a five out of five. Thank you also for all your compliments regarding our staff, rates and convenient location. We work hard to make every guest happy and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good choice"

5
04/11/2016

I very much enjoyed my visit. It is a very comfortable place. The people are very helpful and the rooms are very clean. We had a good breakfast. It is a very quiet place. The internet is fast. I had no problems getting on. I will stray there again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Charlotte M, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for a score of five out of five. Thank you also for your compliments regarding our rooms, staff, breakfast and internet. Your satisfaction is important to us and we value your feedback, which helps us create a more superior experience for our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"A stop before mountains"

3
03/11/2016

The only hotel in Sandy was quite OK. Don't remember much about it. So, it must have been an average, no surprise experience. The hot tub was nice though. And now when I think it was a peaceful place and friendly staff.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear vesavelijukkau, Thank you for writing about your stay at our hotel. I am happy that you enjoyed your visit and I want to thank you for your compliments regarding our hot tub and staff. We work hard to give every guest a satisfying experience and we always appreciate your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Horrible bed, barely there pillows and cardboard eggs"

2
31/10/2016

They do not tell you when you check in that they allow pets, so, if you're allergic to what pets leave behind, strike 1. I woke up with a sore shoulder from the bed and my husband woke up with a headache from the ridiculous thing they pretend is a pillow, strike 2. Your choice for breakfast is sugar, carbs and cardboard eggs. Even the yogurt is sugar loaded, so, that's strike 3. All that for a total of $129.07 with taxes.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear ZinaFFA, Thank you for writing about your stay at our hotel. I am sorry that we did not exceed your expectations during your visit. Thank you for all your comments regarding your stay. We work hard to make every guest happy and we greatly appreciate your feedback because it helps us in creating a more superior experience for our guests. I apologize that you were unaware that your room would be near rooms designated for pet owners. Our cleaning staff work hard to eliminate any presence of pets in those rooms as well as any public areas. I am also sorry that you found the bed and pillows in your room to be unsatisfactory. In the future, our staff is available 24-hours to make accommodations to your room, such as different pillows, or if you would like to change rooms for a bed more to your liking. I am also sorry to hear that our hot breakfast buffet was not what you had hoped for. We pride ourselves on our wide variety of food and beverages available, from our real eggs and potatoes to our sugar-free, gluten-free and even soy options throughout. We are always looking to improve, however, and thank you for your feedback. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another opportunity to give you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Only Hotel in Sandy, but Great!"

5
30/10/2016

We stayed here because we had business in Sandy. It was the only hotel in town. They allow dogs for an extra $20. A moderate fee. The dog-friendly room was in excellent condition. Very clean and well-maintained. Only thing I would request at a future stay is that they go easy on the deodorizer. It was too much for my nose.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear vilika, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments regarding our dog-friendly facility, as well as your comment regarding our cleaning products. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"bed was a little soft but everything else was excellent"

5
15/10/2016

other than the bed was a little soft for my liking, this hotel was excellent! the front desk clerk went out of his way to see that the cleaning staff got to my room right after the previous customer checked out so i could check in early and get cleaned up for a wedding i was supposed to be in that afternoon. i wish i remembered his name so he could get proper recognition for excellent customer service! the breakfast was what you'd expect but it was all very tasty.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear glennc971, Thank you for writing about your stay at our hotel. I am happy to hear that you enjoyed your time with us and I want to thank you for a score of five stars. Thank you also for your compliments regarding our staff and breakfast, as well as your comments about the bed. We work hard to accommodate every guest and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great stay!"

5
12/10/2016

Jen is a great employee! She helped us upon arrival and worked with us when we had issues with our equipment arriving late. She baked cookies and was just all around very welcoming. I'd recommend this hotel to anyone looking to stay close to Mt. Hood.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Jordyn M, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your visit and I want to thank you for a score of five stars. I am also pleased to hear that our staff could help enrich your experience. Thank you for all your compliments regarding our employee. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great"

4
12/10/2016

Great accomadations. Very helpful staff. Front desk people were really friendly even though they were busy. Only stayed one night. Buffet breakfast was very good . Coffee was available all day. Water also

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Bonnie C, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your time with us. Thank you for all your compliments regarding our staff, breakfast and 24-hour coffee. Your satisfaction is important to us and we value your feedback, as it helps us deliver a superior experience to all of our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Good Stay"

4
05/10/2016

The room was clean, the bed was very comfortable and the breakfast was good...These are the top three things we look for in a hotel. Also, the staff was helpful in directing us to our destination. This is where we stay whenever we are in the area.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear mick_sheryl, Thank you for writing about your stay at our hotel. I am very pleased that you enjoyed your time with us and I am happy to hear that our staff could help enrich your experience. Thank you for your compliments regarding our rooms, beds and breakfast. We work hard to make every guest happy and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Yearly visit"

4
03/10/2016

We visit our daughter in Sandy, Or. This is the only hotel in Sandy so we use it all the time. The value, convenience We are a good choice for us and others that want to spend their money on entertainment rather than a place to sleep.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Rose M W, Thank you for writing about your stay at our hotel. I am so glad that you have enjoyed your time with us and I want to thank you for your compliments. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Comfortable and friendly"

4
26/09/2016

Good breakfast and friendly, helpful staff. I've stayed before for both business and pleasure. I appreciate that the pool is open 24hrs a day. Close to shopping and far enough off the highway to be quiet and peaceful. I'll be back.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Ronald W, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your time with us and I want to thank you for all your compliments regarding our staff, breakfast and 24-hour pool. I am also happy to hear that our property location has been convenient to your needs. Your continued business and satisfaction is important to us and we value your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Clean, conveniently located Hotel"

4
19/09/2016

Friendly staff with clean rooms. Beds are comfortable. Nice hot breakfast. Indoor pool and conveniently located. Good value for your money. I highly recommend this Best Western hotel. The only suggestion I would make is to have a bigger work out room since the current workout room is a tiny space next to the swimming pool.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear E4232XXkevinl, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for all your compliments regarding our staff, beds, breakfast and indoor pool. Thank you also for your suggestion to increase the size of our fitness room. We work hard to make our guests happy and we always value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"car/trailer parking not available"

4
18/09/2016

I called when making reservation and asked about parking a truck & car hauler. I was told "no problem." When I arrived I discovered this was not the case. I had to take up 6 spots & hope I didn't get blocked in.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear P6094IVRONALDR, Thank you for writing about your stay at our hotel. I am sorry that you were unable to find adequate parking for your truck and car-hauler in our parking lot. Your satisfaction is important to us and we greatly appreciate your feedback. By telling us how we can improve, you are helping us to deliver a more superior experience for our guests. In the future, if you do not find space for a larger vehicle to park, there are neighboring businesses available that can support your vehicle and allow our guests the option to use said spaces. Our front desk agents will gladly show them to you. Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"B.W Sandy Oregon"

5
13/09/2016

This is one of the first times that I stayed multiple nights in a hotel on business where every day after returning from work, the room was completely stocked and the overall appearance was just like I barely checked in. At other hotels, the room cleaning staff tend to get lazy and do a half Bleep job.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Cuevas D, Thank you for writing about your stay at our hotel. I am happy that you enjoyed your visit and I want to thank you for your compliments regarding our rooms and housekeeping staff. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great Customer Service"

5
12/09/2016

I would highly recommend the Best Western Sandy for your stay at the gateway to Mt. Hood! The staff is truly exceptional - well-trained, compassionate and caring. The property is very quiet and comfortable, the breakfast inviting, and the pool and hot tub a wonderful feature for recovering from activities on the mountain!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Gayle G, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you so much for all your compliments regarding our rooms, breakfast and pool. I am also glad to hear that our staff could help enrich your experience. We work hard to keep every guest happy and we value your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great Hotel near Guide Dogs for the Blind"

3
11/09/2016

Been here twice. Close to Guide Dogs for the Blind were we have gone for graduations and puppy fun day. Close to a grocery store and several restaurants. Sandy is a fun little town to explore. The hotel is clean and everything worked. Beds and pillows were very comfortable. Kids used the pool. There is a high school near by where I did a morning run.There has been some updating since our first trip, but I general a nice basic hotel.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Toni H, Thank you for writing about your stay at our hotel. I am very glad that you are continuing to enjoy your stays with us. Thank you for all your compliments regarding our beds and pool. I am also happy to hear that you found our location to be convenient to your needs. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Average Hotel"

3
08/09/2016

Average hotel. Carpet was old & musty with a slight odor. Friendly staff. Good breakfast. Convenient location. Low quality cable/t.v.. Not recommended for long stay. Price is average for the quality of room and services provided.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Loren K, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your visit. Thank you for your compliments regarding our staff, breakfast and convenient location. Thank you also for your comments about our carpets and TV. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests in the future. I am proud to say that we have recently upgraded our TV's to support HD. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Be specific"

3
06/09/2016

Requested ADA compliant room at booking.Need to speak with a human in order to assure your requests are met. Difficult stay for wheelchair bound guest. Staff very willing to help with requests but unable to fulfill without the right equipment.

"Wonderful"

5
06/09/2016

The room was clean. Bed was comfortable. Breakfast was good. Staff was nice. Good area not sketchy feeling. I would defiantly go back. There were a lot of places to eat in the area. Also you could do some shopping.

"Excellent service"

5
05/09/2016

My friends and I ran into car trouble on a road trip and ended up needing to stay over last minute IN Sandy. The customer service is excellent at this hotel. They have a pool and hot breakfast which was a bonus.

"Clean convenient and affordable"

3
04/09/2016

Was able to reserve last minute and got the last room left. Stayed for two nights. The folks were cheerful and pleasant and the room was very nice. The breakfast was ok but not as good as most Best westerns I have stayed in. The downside was the TV system was so complex not even the people at the desk could make it work right.

"Feels like home"

5
31/08/2016

We stay at the Sandy Inn when visiting kids and grandkids. It never disappoints. Clean, friendly, helpful, and warm atmosphere. Beds are great, always clean room and bath, staff is excellent and been there a long time. Breakfast is good, pool is fun for the grandkids, very quiet. This time we should have stayed closer to where we were spending most of our time but we chose the Sandy Inn and drove farther cause we like it so much.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Ervin T, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for your continued support. Thank you also for all your compliments regarding our staff, rooms, breakfast and pool. We work hard to satisfy our guests and your feedback is greatly appreciated. Your comments help us deliver a superior experience for all of our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"very comfatable stay"

4
29/08/2016

this was the last night of our trip, was best tv we had. Room very comfortable. Breakfast was basic, but good. We used the pool and hot tub, both very nice. Location is center of town which is nice. I would recommend a stay here

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear karencN8741ZW, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our TV's, rooms, breakfast and our pool and hot tub. I am also happy to hear that you found our location to be convenient. Your feedback is greatly appreciated. By telling us what you liked and how we can improve, you are helping us to deliver a superior experience for all of our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Excellent"

5
25/08/2016

Excellent! Rooms were clean and comfortable! Staff was cordial and very helpful! Breakfast items were tasty and easily transportable to table or room. Will definitely use this hotel for our next stay. Pool and hot tub were clean and well maintained. Loved the stay!

"Excellent service and accommodations"

5
20/08/2016

My husband and I are staying here for a total of 9 days, as we moved out of one house and just waiting to move into our next home. The manager and her staff have made sure that we have everything we need to be comfortable. Quality towels in the room, quality bedding, comfortable bed, etc. The place is very quiet and very clean. We felt at home here during that stay. I am just so impressed!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Pattee J, Thank you for writing about your continued stay at our hotel. I am so happy to know that you have enjoyed your time with us. Thank you so much for all your compliments regarding our staff, rooms and beds. Your satisfaction is important to us and we are very pleased to hear that we could give you a nice home away from home. Thank you again for taking the time to write about your stay. I hope that you enjoy the rest of your visit and I look forward to seeing you again next time. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great"

5
16/08/2016

Very nice hotel clean and fresh, We will be staying there again when we visit our family. The area has so much to see and do, you can rest assured your stay will be a great one. The breakfast was amazing, very clean

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Carolyn K, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit and that you found our location to be convenient to your needs. Thank you for all your compliments regarding our hotel and our breakfast. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Comfortable, clean, and affordable"

5
10/08/2016

Pleased with our stay all around. Clean and comfortable room. Nice amenities. Good location. My family enjoyed our stay here. Breakfast got us started on the right track. Beds were super comfy. Will do again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Mandi R, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your visit. Thank you for all your compliments regarding our rooms, amenities, location and our hot breakfast buffet. We strive for excellence and always appreciate your feedback, as it helps us ensure a superior experience for our guests in the future. I hope to see you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Sandy experience"

5
09/08/2016

A very accommodating place, off the busy path and close to other amenities as well. We would come back to this location if ever in the area again. Sandy is a quaint little town that has much to offer its residents and visitors

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Kurt G, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that you found our location to be convenient to your needs. Thank you for all your compliments. Your satisfaction is important to us and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Sandy, Oregon"

4
02/08/2016

Great hotel in a bizarre location. Exactly what you would expect from a good Best Western hotel. Staff were super friendly and the hotel is clean with loads of parking. Really handy (?) location surrounded by a Safeway and McDonalds. Great if you have kids with you. No elevator though.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Kay H, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for all your compliments regarding our staff, cleanliness and parking. I am also happy to hear that you found our location to be convenient to your needs. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Wonderful stay!"

5
28/07/2016

The room was clean and maintained clean everyday during our stay. The location was just perfect distance to the sites we visited during our stay. Our itinerary was to drive thru Historic Columbia Highway (30min drive) and see Mt Hood(40min drive). Breakfast was good, the lady in charge of the kitchen always checked what food needs replenishment. The only hotel where the pool opens 24 hrs. The kids would like to mention it because in other hotel it closes by 9 or 10pm, which they hated most. So for the kids, its 5 stars for them.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Gsy P, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us and I am especially happy to hear that the kids had a good time in our 24-hour pool and spa. Thank you for all your compliments regarding our rooms, breakfast and convenient location. Your comments are greatly appreciated and I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"triple check when making reservations"

2
28/07/2016

got to hotel reservation was not correct. didnt seem to care or want to help with problem. did not offer a discount until i asked. when they did they did not charge us for roll-a-way so a whopping 10.00 off of a $198.00 per night stay.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Ryan K, Thank you for writing about your stay at our hotel. I am so sorry that your reservation was not what you were expecting and I apologize that we did not exceed your expectations in finding a solution. Your satisfaction is important to us and we will be using your feedback to implement procedures that will ensure the best results for our guests in the future. I hope you will stay with us again sometime so that we may have another opportunity to show you a superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great loction - great stay"

5
22/07/2016

This was one of the best experiences I had staying in a hotel. The staff was super friendly and very informative. Just what you would expect when paying for a hotel room. It is easy to get to. The room was clean and the beds comfortable.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Catnipgang, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for all your compliments regarding our staff, rooms and beds. Your satisfaction is important to us and we greatly appreciate your feedback because it helps us in delivering a superior experience for all of our guests. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Accommodation"

5
18/07/2016

The staff were friendly and helpful. Rooms were cleaned excellently and the hot buffet breakfast was an added bonus. We stayed for 9 nights and it was an excellent position to stay and see all the sights. Laundry facilities were also here so another bonus. Would recommend to stay.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Sandra P, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us. Thank you for all your compliments regarding our staff, rooms, hot breakfast buffet and laundry facility. Your satisfaction is very important to us and we value your feedback highly. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Very Nice Stay"

4
01/07/2016

We were looking for a place to stay so we could do some hiking in the area. There aren't a lot of choices unless you want to stay in Graham or head closer towards Mount Hood. Lodging near Mount Hood was expensive and Gresham was too far away (especially since we wanted to get an early start to avoid some of the late afternoon heat). The Best Western in Sandy fit the bill perfectly. Our room was very clean, it was quiet, and the bed was comfortable. Our only criticism is the included breakfast. The eggs were rubbery (they just microwave egg liquid in a pouch and that makes them soggy and rubbery). The sausage was undercooked (actually they just preheat previously partially cooked sausage that looks gray not browned). The orange juice "drink?" had an off flavor. And the biscuits were stale and the "gravy" was watery. As you can tell, I tried a lot of different options trying to find something palatable. I would just skip breakfast here. There are better restaurants nearby. Too bad you can't get a reduced room rate by skipping breakfast. It galls me to have the breakfast cost rolled into the room rate when they provide such unpalatable fare. We would certainly stay here again, but next time I'm going to try and get a reduced rate if we skip breakfast.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear D0000D, Thank your for writing about your stay at our hotel. I am very glad that you enjoyed your visit and that our property was in a location convenient to your needs. Thank you for your compliments regarding our clean, quiet rooms and our beds. Thank you also for your comments regarding our hot breakfast buffet. I am so sorry that you found our food items unpleasant. Your satisfaction is important to us and we value your feedback. We will be using your feedback to implement improvements that will ensure a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit so that we may have another chance to exceed your expectations. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great stay"

5
26/06/2016

We booked at the last minute and accommodated very well. We had pets with us so received a first floor room near the exit to the pet walk. The room was spacious and clean. The breakfast was fantastic and pool welcoming. Thanks for the great stay!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear 958valu, Thank you for writing about your stay at our hotel. I am so happy that you and your pets enjoyed your time with us. Thank you for all your compliments regarding our rooms, hot breakfast buffet and indoor pool. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Sandy Inn"

5
25/06/2016

The only drawback to this property is no elevator. This rest is great! Sandy is a very nice town with good places to eat, friendly people and great scenery. One of our most favorite places on our month long trip.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Edith B, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit. Thank you for all your compliments and for your comment regarding our lack of an elevator. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience to our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"nice and quiet"

5
21/06/2016

The room was clean and beds were comfortable. We were on the back side of motel, away from the highway and it was quiet. The only thing we didn't like was the fitness room-- very hot and next to the pool so it smelled like chlorine. In spite of that we would stay there again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear SGM-PA, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for all your compliments regarding our rooms and beds. Thank you also for your comment regarding our fitness room. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"ADA non compliant, over priced"

2
20/06/2016

Would not recommend. Over priced for area. No elevators. Help could care less about elderly over 70 having to lug up luggage with steep stairs. Toilet plugged, called front desk they said they will send up someone right away. They never showed up and had to use the public restrooms in lobby.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear lindabG6534RL, Thank you for writing about your stay at our hotel. I am so sorry that we did not exceed your expectations during your visit with us. Thank you for comments regarding rates and our staff. Our hotel is ADA compliant due to our handicapped-accessible rooms on our first floor. We try to inform guests while making reservations that we do not have an elevator and I do apologize for the inconvenience that it caused you. Your satisfaction is important to us and we will be using your feedback to implement improvements to our hotel that will ensure a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I hope you will give us a second chance sometime so that we may have another opportunity to provide you with a more superior experience. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Clean, comfy & courteous!"

5
19/06/2016

Standard room with 2 Queen beds. Immaculately clean. Staff friendly & helpful. Arrived too late to feel like utilizing the pool & hot tub but both looked very inviting. Best scrambled eggs I've eaten at any similar establishment. Would definitely book again, but would call the hotel directly rather than book through Expedia...would have been cheaper.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear aaohannkraus, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. I hope that you will be able to use our indoor pool and spa during your next stay. Thank you for all your compliments regarding our clean rooms, friendly and helpful staff and our hot breakfast buffet. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"No elevator"

3
18/06/2016

Stayed 6/9/2016 checked out 6/10. Everything was clean and adequate as expected. Breakfast was ok and their are plenty of choices in town. The only problem was I assumed this newer property would have an elevator. There was no elevator and there were no ground floor rooms available. Lugging bags up two flights of stairs was not fun - staff did offer to help but I declined. I would stay here again but I would request a first floor room.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Bulldawg, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for your compliments regarding our rooms and hot breakfast buffet. I do apologize for the inconvenience created by our facility not having an elevator. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we could improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Best Value In Sandy"

4
07/06/2016

A very clean, comfortable property with the bonus of small fitness room, indoor pool and jacuzzi. A hot breakfast with a nice selection, pillow variety, good linens and a quiet stay. An annual visit here; I know what to expect and they deliver.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Rainey T, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us again. Thank you also for your continued loyalty and for all your compliments regarding our fitness room, indoor pool and spa, hot breakfast buffet and room amenities. Your continued satisfaction is important to us and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"A gem"

5
04/06/2016

Lovely hotel, great indoor hot tub and pool, lovely room with comfortable bed, pet friendly and truly so, gave us a nice room 1st floor near a grass area. Outsideand in shows the owners truly care about this place and the staff were all very friendly, efficient and fun to talk with. Great motel in a cute town!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear blueroads, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your visit. Thank you so much for all your compliments regarding such things as our beds, indoor pool and spa and our staff. I am also happy to hear that you enjoyed our pet-friendly amenities, too. Your feedback is greatly appreciated and I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Sandy Inn"

4
04/06/2016

Great place. Breakfast is mainly carbs and the beds weren't great for my back but overall great value and location for Mnt Hood activities. Staff was very friendly and the rooms were clean. Indoor Pool was a great bonus for our kids and tough to find as most hotels in the area only offer outdoor pools.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Tony C, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for all your compliments regarding our rooms, indoor pool, staff and breakfast. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Comfortable 4-night stay"

4
01/06/2016

Stayed for 4 nights for a business trip. Good price and what you'd expect of Best Western. No elevator so you'll have to carry your bags up if your room is on the second floor. If you can, get a north facing room because they are much quieter as they face nature rather than the parking lot. The room itself was a little outdated, but overall was clean and comfortable so I had no problems with it.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear MegMO9, Thank you for writing about your stay at our hotel. I am happy that you enjoyed your visit. Thank you for all your compliments regarding our rates and rooms. We value your feedback and appreciate your honesty. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Comfortable"

4
31/05/2016

The first impression of this hotel was very favorable as the person that helped me was extremely friendly. The room itself was nice and had everything needed. The only complaint I have is that the price was a wee bit higher than would be expected for the location in my experience. Other than that I'd give it a thumbs up.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear DeneMiles, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments regarding our rooms and staff. Thank you also for your comment about room rates. Your satisfaction is important to us and we will be using your feedback to implement improvements that will ensure a more superior experience. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Great Experience"

5
17/05/2016

When traveling, I don't want to pay a fortune, but I do want a clean and comfortable place to stay. I have found that Best Western Plus motels do just that. Very inexpensive, nice and comfortable places to stay as well as extra amenities and cheerful people who go the extra mile to accommodate my pet.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear TravelingGrandma6, Thank you for writing about your stay at our hotel. I am very glad that you and your pet enjoyed your time with us. Thank you for all your compliments regarding our staff and amenities. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Kaily's Wedding"

5
14/05/2016

We arrived here on Thursday May 5th for my niece Kaily's wedding on Saturday the 7th. This hotel has very friendly staff, excellent breakfast and very nice, clean rooms. Bed was very comfy. Will definitely stay here again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Carolyn W, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your visit and I would like to add my congratulations to your niece and her new husband. Thank you for all your compliments regarding our staff, hot breakfast buffet and rooms. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Property is between Average and Very Good"

4
11/05/2016

The property is clean! I will give it that - the room was comfortable and clean. When I asked for extra towels - I had to give them my room number so they could keep track of the towels. Trust me - the towels were not worth taking! The staff was nice, but we did have to dial zero on the phone to have someone come check us in. I would stay there again - there's not much choice in Sandy, OR!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Varshea A, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for your compliments regarding our clean, comfortable rooms and our friendly staff. Thank you also for your comments regarding our towels. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie W. General Manager Best Western Sandy Inn

"Relaxing stay by the mountain"

5
01/05/2016

The Sandy Inn in is an excellent relaxing stay every time. I recommend it for all travelers. The location is so convenient to both dining and a full grocery store and of course Mt. Hood, offering plenty of snow sports in the winter and gorgeous hiking and camping in the summer.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Carolyn B, Thank you for writing about your stay at our hotel. I am very glad that you have been enjoying your visits and I want to thank you for your continued business. Thank you also for all your compliments regarding our facility. I am happy that you find it to be so conveniently located. Thank you again for taking the time to write about your stay. Your feedback is very important to us and we look forward to seeing you again during your next stay. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great Stay"

4
27/04/2016

Everything was fantastic. Food, bed, price, cleanliness. Front desk people were very friendly and accommodating. For being pet friendly though, they don't allow dogs on the beds and have white bed covers.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Sue K, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us. Thank you for your compliments regarding our food, beds, price, cleanliness and our staff. Thank you also for your comments regarding our pet-friendly rooms. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great stay!"

5
23/04/2016

I always stay here while visiting my family and the hotel always meets my expectations. They have added to their breakfast making it even better and my Grandchildren love their pool. You can tell the staff is very proud of their hotel.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear carolync281, Thank you for writing about your stay at our hotel. I am very glad that you are continuing to enjoy your time with us. I am so happy to hear that you like the additions to our hot breakfast buffet and that your grandchildren are enjoying our indoor pool. Our staff take great pride in their work and your feedback and compliments are always appreciated. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit! Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"A crowded dumpy room"

2
17/04/2016

The room was extremely small and overcrowded with furniture. You could hardly move around the room without tripping on something. It appears that the stair area rooms are about 6 feet by 10 feet smaller than all of the other rooms. The bed was the worst of any room on our vacation. The the bathing suit hang up in the shower was broken. The noise from the trucks on the highway was heard during the night. This is a motel that we will skip next time.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Ed258536, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your visit. Your satisfaction is important to us. We value your feedback and will be using it to implement improvements that will ensure the best experience for our guests in the future. Thank you for all your comments regarding your room. Since it seemed crowded, in the future you may want to try our rooms with a king-sized bed, as they are more spacious than our rooms with a queen-sized bed. Thank you again for taking the time to write about your stay. I hope you will stay with us again so that we may have another chance to give you a more superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Pleasantly surprised - clean, quiet place to rest"

4
07/04/2016

I stayed here one night for business, and to be honest, I wasn't expecting much from this hotel off the highway. In the end, I was quite pleasantly surprised. My room was basic, but very clean. The bed was comfortable. While some other guests had young children that were being noisy, when I called the front desk, they quieted down within 10 minutes, and they didn't make a peep the rest of the evening or the next morning. All in all, I slept well and woke up refreshed. This hotel fit the bill for a clean, safe, and quiet place to get a good night's sleep. On a work trip, that's all I expect.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear WDCVA, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your visit and that we could exceed your expectations. Thank you for your compliment regarding our rooms. I am quite happy to hear that our staff were able to take care of the noisy neighbors and that you could get a good nights rest. Your satisfaction is important to us and we value your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Recommend If Convenient To Your Desired Location"

4
06/04/2016

This was a very nice and convenient hotel. The rooms were clean and the breakfast was very good. The swimming pool and Jacuzzi are open 24 hours although the Jacuzzi doesn't work very well. If you have pets please ask in advance about pet fees as it wasn't obvious to me. If you do not need to be in Sandy or close to the mountain then Gresham and Troutdale likely have better values (ie less $$).

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Tonja G, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your visit. Thank you for your compliments regarding our rooms, breakfast and 24-hour pool and spa. Thank you also for your comment about confusion over our pet fees. Your satisfaction is important to us and we will be using your feedback to implement improvements, ensuring that we offer a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Very Comfortable and Convenient"

5
05/04/2016

We have stayed at this hotel a couple of times and will return. Love Best Western Hotels as we are always satisfied with the price, location, comfort and cleanliness. This one was exceptional. The Room was comfortable and the breakfast was exceptional.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Vada P, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your continued loyalty to the Best Western brand and for your compliments regarding our rooms and hot breakfast buffet. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great place to saty outside Portland"

4
04/04/2016

Loved the shower. I have traveled across the country 2x this year and I had the best shower ever at this motel. Bed was comfortable. Downside is it is only near fast food restaurants. A Safeway is next door if needed. I also think they had above average breakfast choices.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear diana673, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments regarding our beds and our hot breakfast buffet. I am so happy that you enjoyed the shower, too. I am sorry that you did not find our location to be convenient for local restaurants. I hope that the next time you stay with us, we can show you some of the terrific (non fast-food) restaurants within walking distance from our hotel. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Weekend get away"

5
28/03/2016

We had a great time visiting home. The evening staff was extremely friendly and helpful. The kids spent hours in the pool and enjoyed the fresh baked cookies and the breakfast. We will definitely stay again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear bartlettmom40, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your visit. Thank you for your compliments regarding our staff. I am very glad that your family enjoyed our indoor pool, cookies in the evening and our hot breakfast buffet in the morning. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Excellent Choice"

4
25/03/2016

We very much enjoyed our stay here in Sandy, OR. The hotel was a little dated, but well cleaned with an extremely pleasant and helpful staff. The staff was most responsive to our needs and promptly helped us when asked. The hotel was centrally located situated perfectly for our stay in Sandy. It was easy to get to and close to everything we wanted to do while staying in Sandy.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Karen R, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your time with us and that you found our location to be conveniently located to fit your needs. Thank you for your compliments regarding our staff. I am very happy to know that they could help enrich your experience. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience to our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"The best of Best Western"

5
20/03/2016

We were attending an event in nearby Boring and needed a place to stay. BW has been a generally reliable choice and this moved the bar up. The desk staff, "Taylor" was pleasant, courteous, helpful and efficient. It was nice to hear him read our "special requests" (away from the elevator, ice machine and trash) and was assured that our room would meet them and was also in the back on the "woodsy" side. The room was non-smoking, clean and when we got back from our event, slept like logs. BW seems to have instituted a full-on breakfast, including eggs, sausage, potatoes, cereal, make-your-own waffles, etc. and it is excellent. This property raises the bar to the other BWs. Highly recommended. And if back in the area, will stay again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Michael H, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you so much for all your compliments regarding items such as our rooms and hot breakfast buffet. I am especially happy to hear that you were able to get the type of room you requested and that our staff could help enrich your experience. Your satisfaction is important to us and your feedback is greatly appreciated. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy/Boring area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Nice hotel but do not ask for extra blankets"

2
15/03/2016

Woke up in the middle of the night cold and uncomfortable in my room. I went to the front desk to ask for an extra blanket and was told no and then asked if I didn't understand how to use the heater. Very disappointing. I was uncomfortable the rest of the night. We had stopped on our way back to Bend because we were tired and I ended up more tired when I woke up in the morning. Not a place I would stay again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Teresa S, Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectations during your visit. Your satisfaction is important to us and we appreciate your feedback. I am sorry that our employee was unable to get another blanket to you quick enough after looking through our linen closets. The experience was unacceptable and I have personally spoken with my employees and implemented new procedures, ensuring that this does not happen again in the future. Thank you again for taking the time to write about your stay. I hope your will stay with us again sometime so that we may have another chance to give you a superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Best place to stay in the Mt. Hood area"

5
09/03/2016

My stay at Best Western Sandy Inn, Sandy, OR this past week was very pleasant. Staff at the hotel were very professional and kind. I enjoyed having a good hot breakfast any time between 6:30 a.m. and 9:30 a.m. They have a good fitness room, and a beautiful pool. Best Western Sandy Inn is an ideal place to stay for enjoying the town of Sandy and surrounding areas such as natural sites, fishing, hiking and or Skiing at Mt. Hood. Close to Gresham and Portland.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Marilyn E, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your time with us. Thank you for your compliments regarding our staff, hot breakfast buffet, fitness room and pool. I am also glad to hear that you found our property to be conveniently located to suite your needs. Thank you again for taking the time to write about your stay. Your feedback is greatly appreciated and I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Comfortable, quiet and nice whirpool"

4
06/03/2016

Although this is a bit older property, it's very comfortable and the rooms are super clean. While the whirlpool tub is not the newest, it is actually the best as it's larger and much deeper than newer tubs. I hope they don't change those! Property has 3 fast food areas within steps and a large grocery with a deli.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Catherine K, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your visit. Thank you for your compliments regarding our rooms, whirlpool tubs and convenient location. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Would stay again"

4
02/03/2016

This was our first time in this area and we were concerned with weather and transportaion to our destination. The manager was so helpful over the phone before we even booked. We had a nice room, great staff, good breakfast, close to good restaurants and anything we needed. Caught the shuttle in Sandy that took us up to Timberline for our sons wedding. No stress by driving in the snow. Great trip!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Kathie C, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your time with us. Thank you for your compliments regarding our rooms, staff, breakfast and convenient location. I am also glad to hear that I could be so helpful to you before you booked your room and that you were able to find easy transportation up the mountain. Your satisfaction is important to us and we greatly appreciate your feedback. I hope your son's wedding went well! I look forward to seeing you again during your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"RENEE and Lee"

5
01/03/2016

Very friendly and helpful and clean and hospitality and nice I strongly recommend to everyone my wife and I enjoyed our stayed for sure next time if we're coming back in town we're definitely will stay at this Best Western again

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Ie T, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your visit. Thank you so much for all your compliments. Your satisfaction is important to us and we value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great Location"

3
29/02/2016

The only big hotel in Sandy- this worked well for our family. Pool was nice for the kids. Rooms were basic. It is located right next to a Safeway, which was great for grabbing snacks. Nothing fancy or memorable, but fine for a night near the mountain.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Angela O, Thank you for writing about your stay at our hotel. I am glad that you had a pleasant visit. Thank you for your compliments regarding out indoor pool, rooms and convenient location. We greatly appreciate your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"great experience"

5
28/02/2016

The staff was terrific, friendly and helpful. Our room was clean and comfortable and we enjoyed the availability of the pool and spa hours. Great breakfast with a good variety. The location in Sandy Oregon was ideal for us..

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear dsstookey, Thank you for writing about your stay at our hotel. I am so glad that you enjoyed your visit. I am happy to hear that our staff, rooms, indoor 24-hour pool and spa, hot breakfast buffet and convenient location all amounted to a great experience for you. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Quiet, Clean, Comfortable."

4
24/02/2016

Quiet, clean and comfortable with friendly and helpful staff. Good coffee and full breakfast. My husband especially enjoyed the hash brown potatoes with gravy. Pool and hot tub also very clean. I would definitely stay here again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear mick_sheryl, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments regarding our comfortable facility, friendly staff, hot breakfast buffet and our indoor pool and spa. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"EXCEEDED EXPECTATIONS"

4
22/02/2016

Just about everything about our stay exceeded our expectations of this little Best Western - would definitely go back! From the patient and courteous Jen who took our group reservation, to Taylor at the front desk who quickly and efficiently checked us in, the staff was great. The breakfast choices were plentiful, the dining room clean and roomy. The wifi worked great, and checkout was a breeze. Hot tub very welcome after a day in the snow! Our only (sort of) negative was our room smelled like a long, long time ago was smoked in, and couldn't quite get erased with cleaning, but it wasn't bad. (We had 3 rooms, and the other two were fine.) We would still go back!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear 454tracyr, Thank you for writing about your stay at our hotel. I am so glad that you and your family enjoyed your time with us. Thank you for all your compliments regarding our rooms, hot breakfast buffet, WI-Fi and indoor pool and spa. I am also happy to hear that our employees could help enrich your experience. Thank you also for commenting about the smoke smell in one of your rooms. Your satisfaction is important to us and we value your feedback because by telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Wonderful Stay in Sandy"

5
10/02/2016

Our stay was great. Hotel staff were friendly during check in/out. Our room was clean and a great size. The breakfast options were varied and delicious. Next time we hope to have enough time to enjoy the pool. We would definitely recommend staying here.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Adriana B, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for all your compliments regarding our friendly staff, clean rooms and our hot breakfast buffet. Your feedback is greatly appreciated. I look forward to seeing you again upon your next visit to the Sandy area and I also hope that, next time, you may be able to take advantage of our 24-hour pool and spa. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Best western feb"

5
09/02/2016

Manager was awesome, rooms were clean. Please see prior comment. We were very happy. Kids were happy. Pool was super awesome. Can't say enough how friendly and accommodating the manager was. We were very pleased .

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear jackelo_jd, Thank you for writing about your stay at our hotel. I am very glad that you and your family enjoyed your time with us. Thank you for all your compliments regarding our rooms and indoor pool. I am especially glad to hear that I could help enrich your experience. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"excellent stay"

5
01/02/2016

excellent stay arrived staff was very courteous, pool and spa was great, room was clean and had all the stuff needed, could of had more towels in the room, bed was comfy breakfast was good but there was not enough food made for the amount of people that stayed and there was only one hotel worker that was making the food, but otherwise was great. location was good close to the mountain which we liked and saved money compared to other places around

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Angie W, Thank you for writing about your stay at our hotel. I am pleased to hear that you enjoyed your time with us. Thank you for your compliments regarding our courteous staff, indoor pool and spa, clean rooms and our hot breakfast buffet. I also appreciate your comments regarding the amount of towels in the room and food being prepared for breakfast. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again the next time you are in the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Best Western Sandy, OR."

5
31/01/2016

Fun friendly and convenient for all your vacation needs up near the mountain. Mt. Hood express running up to Timberline Lodge from Sandy in case you don't want to drive from Dec. 1st until march 31st is very convenient and only two dollars each way.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Carolyn B, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that you could take advantage of the Mt. Hood Express service nearby. Thank you for all your compliments. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"On the decline"

3
24/01/2016

If you are expecting a pool or hot tub, better confirm its functional before booking and paying their rate! Do not eat the instant scrambled eggs. Staff mostly are courteous and respectful, but not sure that owners are willing to continue investing in this hotel to maintain the quality of the amenities that are expected by the customers.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear lonniem763, Thank you for writing about your stay at our hotel. I am sorry that your visit was not all it could have been and that our pool or hot tub was out of order at the time. Thank you for your compliment toward our staff. Thank you also for your comment regarding our real scrambled eggs. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another chance to give you a better experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Best stay ever!"

5
10/01/2016

I couldn't have been any more pleased if I'd tried. I called to make reservations at the 11th hour during Christmas week, fully expecting to hear a negative response. Instead, the General Manager of the property personally handled my request, coming up with a very satisfactory solution and a most enjoyable stay at this property for 5 nights. Thank you, Best Western Sandy Inn - I will definitely be back to stay with you again!!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Lind S, Thank you for writing about your stay at our hotel. I am very happy to know that you enjoyed your time with us and I am so glad that our staff could help accommodate you on such short notice. Thank you for all your compliments. Your feedback is very important to us. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"My stay at Best Western"

4
06/01/2016

I came with my band FunkTownPDX to perform at the Red Shed Restaurant on New Year's Eve and decided to stay overnight in Sandy. I was very pleased with the service of staff. Bobbie was especially helpful even before I arrived and though my friends had a few issues with their room, staff moved to take care of thing quickly. I definitely plan on staying again in the near future

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Nigel R, Thank you for writing about your stay at our hotel. I am glad that you and your friends enjoyed your time with us. I am also very glad to hear that our staff were able to quickly help you with any issues. Your satisfaction is important to us and we greatly appreciate your comments. Thank you again for taking the time to write about your stay. I look forward to seeing you again the next time you are in the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Average room, great breakfast, 24 hour pool"

4
06/01/2016

The room was average - clean, but seems a little higher priced than I would have thought. Very nice breakfast, although one day the woman in charge didn't keep up well with the demand. Really nice to have the pool open around the clock. Also, there is no elevator, so if you have trouble with stairs, be sure to ask for a 1st floor room.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear L0veToTravel88, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us. Thank you for your compliments regarding our rooms, hot breakfast buffet, and 24-hour indoor pool and spa. Thank you also for your comments on our room prices, breakfast up-keep and our lack of an elevator. We value your feedback because by telling us what you liked and where we can improve, you are helping us to deliver a more superior experience to our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Price didn't cover quality"

3
05/01/2016

The Hotel was average, the staff was nice and caring except the price was quite high in comparison to the quality in my opinion. The rooms weren't the best Iv'e ever seen, they were poorly decored, I was thankful they at least had a plasma TV but even then the TV was a bit blurry. They had free movie rentals which I thought was cool.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Susana C, Thank you for writing about your stay at our hotel. Thank you also for your compliments paid to our staff and movie rentals. I also appreciate your comments regarding our rooms, TV's and price paid for your stay. Your satisfaction is important to us. We value your feedback and will be using it to implement improvements to our hotel that will help ensure a better experience for our guests in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again so that we may have another chance to give you a more superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Just about average; needs some improving"

3
03/01/2016

Stayed for a single night and would not go back. Nothing dramatically wrong but just not quite up to it. No lift to start with, room key would not work, missed breakfast because it finished at 9.30 and the door security lock was missing a screw and hanging off. Room was Ok, everything worked, Wi-Fi OK, parking no problem.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear woggsy, Thank you for writing about your stay at our hotel. I appreciate your compliments about our rooms, WI-FI and parking. I want to thank you also for your comments regarding the issues with your room key, the times of our hot breakfast buffet and our lack of an elevator. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience to our guests in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again so that we may have another chance to make your stay pleasantly memorable. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Taylor vacation"

5
03/01/2016

This hotel went above and beyond ,which made our stay a great one. I would recommend booking early , as they fill up fast. We had to stay at another hotel which was not as clean as the Sandy. Hope to get back soon on another vacation.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Angela T, Than you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments and for your appreciation of our efforts to give you a superior experience. Your satisfaction is important to us and we greatly value your feedback. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"SUPER FRIENDLY service and Comfy Beds"

4
30/12/2015

We stayed here after a long drive , and were greeted by Taylor at the front desk, he was helpful, professional and super upbeat that made the long trip better. Thanks Taylor!! We would stay here again if we hit the pass during the winter!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear bendreview, Thank you for writing about your stay at our hotel. I am so happy that you enjoyed your time with us and I thank you for your compliments toward our employee. I am glad he could help enrich your experience. Your satisfaction is important to us and we value all your comments. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great little place to stay"

5
29/12/2015

Wasnt expecting much when we booked this small town hotel as a place to stay after a day at Mt. Hood. It was nice and cozy and the front desk manager Taylor was delightful and very helpful. They also have a complimentary warm breakfast that was nice. My daughter really enjoyed the pool and hot tub.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Reid D, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for all your compliments regarding our rooms, hot breakfast buffet and pool and spa. I am also glad that our employee could help enrich your experience. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great place to stay"

5
29/12/2015

We were pleasantly surprised, and slept great on the beds so comfy! The rooms were clean and the breakfast was better than any other I've stayed at for the price. Can't beat fresh waffles and eggs. I would recommend this place to anyone

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear shelly406, Thank you for writing about your stay at our hotel. I am very happy that you enjoyed your time with us. Thank you for all your compliments regarding our clean rooms, comfortable beds and our hot breakfast buffet. Your satisfaction is important to us and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Christmas Stay "

4
25/12/2015

Second time staying here. Clean rooms and friendly staff. It was quiet throughout the hotel. Close enough for mountain activities and not all that far to Portland. The breakfast was ok for a little more than continental style. Ok for the money.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear sasi63, Thank you for writing about your stay at our hotel. I am pleased to know that you enjoyed your time with us for the second time. I am also glad that you found our property to be conveniently located to fit the needs of your visit. Thank you for your compliments regarding our rooms, staff and hot breakfast buffet. Your feedback is important to us because it helps us ensure a superior experience to our guests in the future. Thank you again for writing about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Very sad they charged so much to victims of the storm who could not get home nearby."

1
09/12/2015

My husband and I returned to Eagle Creek where we live after a harrowing hour and half drive from Beaverton in treacherous conditions after my husband's evening show. We got to the only road into the community, Starr Road, where we live around 1:00 a.m. to find a huge fir down and power lines down. Called 911, fire crews put up yellow tape and told us we could not go home. We waited for a while. Nearest motel was 20 minutes away in Sandy, the Best Western. I was sobbing, we had a puppy with us, our cat at home, no supplies, clothes, anything. Begged for a discount on the room. Would not give us a break citing corporate policy even though the young man behind the desk did call Estacada Fire and Rescue and got confirmation that the road to where we lived was blocked and closed. We had to pay $104 before taxes for the room which we checked into around 2:30 pm. To add insult to injury, the young man asked me if I wanted help with my luggage which just totally broke me down. What luggage?? I just saw on the news that U-Haul is providing free storage units for flood victims of this storm. Where is your community spirit Best Western to help a local family who could not get to their home because of the storm?????

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Tresa C, Thank you for writing about your experience at our hotel. I am sorry for the circumstances that resulted in your being displaced for the night but I am glad that we could help you and your pet in your time of need. Our employee did give you a special manager's discount for your troubles, and he only meant to be polite in his offer to carry any luggage you might have had. Your satisfaction is important to us and we appreciate your feedback, as it helps us to implement any improvements that ensure a better experience for our future guests. Thank you again for taking the time to write a review. I hope you will stay with us again under better circumstances so that we may have another chance to give you a more superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"I have to stay here"

3
09/12/2015

I don't really want to say anything. The staff are great, the rooms are clean, the pool and spa are nice. I just don't know if there was real competition in Sandy that the prices would be so high. But then I always am shocked by how prices are going up.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Westcoast50, Thank you for writing about your stay at our hotel. I am glad that you have enjoyed your time with us and I thank you for all your compliments regarding our staff, rooms and pool and spa. Thank you also for your comment about our rates, too. Your satisfaction is important to us and we value your feedback. By telling us what you did and did not like, you are helping us to deliver a more superior experience for our future guests. Thank you again for taking the time to writ about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Thank you Bobbi!"

4
07/12/2015

We were on our way to Bend, and stopped here to rest and let the girls unwind. Bobbi at the front desk was so amazing and helpful. Not just to us but also for 3 girls under 10;) She pointed out the free rentals and some how amazingly was able to help them all select one move they could all agree on and they the girls commented on how nice she was;) The hot tub was awesome, the rooms were clean.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear 645kellie, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you for your compliments regarding our clean rooms and our hot tub. I am happy that your kids found a dvd they wanted, too. We value your feedback because it helps us to ensure a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Sandy area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Pit stop before heading over the pass"

5
30/11/2015

We were heading to bend from Seattle and wanted to split the trip up. I could not have picked a better place. It was clean, quiet, the staff was really nice and they even had a warm breakfast. We were also traveling with our dog and appreciated they had rooms that were pet friendly but don't think for a minute you could even tell it was a pet friendly room! It was so clean I'd never had known other dogs had been there.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear anitak684, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with and that we could help keep your dog comfortable as well. Thank you so much for all your compliments to our rooms, staff and hot breakfast buffet. Your satisfaction is important to us and we value your feedback because it helps ensure a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Sleep and go"

3
27/11/2015

Room was stuffy, traces of dust. Busy parking lot...Safeway, KFC, and highway noise. Parking lot lights could not be blocked with curtains. This was a sleep and run stay. Not likely at all to return!!

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Judith B, Thank you for writing about your stay at our hotel. I am sorry that your experience was not all it could have been but I do appreciate your comments about the noise from surrounding establishments and the state of our rooms. Your satisfaction is important to us and we will be using your feedback to implement improvement ensuring a more superior experience for our guests in the future. Regarding your comment about our curtains, however, there are black-out curtains behind the white sheers curtains. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another chance to give you a superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"our trip to John Day Fossil Beds, Oregon"

3
26/11/2015

We took a two night trip to John Day Fossil Beds in Oregon and stayed at the best western in John Day. It was having renovations done, the bed was mushy, and it was almost too full with hunters. The Sandy Inn was our second night stay and we enjoyed the location, the service received, and the bed was comfortable. we will do our best to stay at this location again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear wendy-hoxit, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. I appreciate your compliments regarding our service and I am also happy that you found our beds to be quite comfortable. We value your feedback and appreciate your review. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Close to what we needed"

4
16/11/2015

We were close to what we needed in Sandy. it made it very convenient for us. We have been to Sandy in the past and would have stayed here at that time, but we did not look at motels in Sandy. I have the feeling that we will be back within a year and will stay here again.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear John B, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and that our hotel was conveniently located to fit your needs. Thank you for all your compliments. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Don't stay here!!"

3
16/11/2015

The Manager was awful and rude. They think they are running a training camp with their abrupt rudeness. I would never recommend you to stay here. Go another 5 miles to Gresham Oregon to stay. You will have a much better experience.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Aldora N, Thank you for writing about your stay at our hotel. I am sorry that you were unsatisfied with your experience. We like to help any way we can to accommodate our guests, however, there are some policies that we must stick to out of security and fairness to all of our guests. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience to our guest in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another opportunity to provide you with a better experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"From WC Construction"

5
11/11/2015

Everything was great except that the hot tub was not functional when we were there. There was an over sized room that was used in the past as the resident managers living space and we were able to occupy that for slightly more than a regular room. That worked out well.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear jimdX393LD, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us . I am sorry that you were unable to use the hot tub during your stay. Your satisfaction is important to us and we appreciate your feedback, as it helps us to deliver a more superior experience for our guests in the future. Thank you again for writing about your stay. I look forward to seeing you again upon your next visit. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"very good hotel"

4
01/11/2015

I have stayed here several times the last 3 years. The front desk is very helpful. Breakfast is okay not the best I have had at other Best Western properties. No elevator to 2nd floor but they do offer to help with your bags. Very quiet and very clean.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear mim123456789, Thank you for writing about your stay at our hotel. I am very glad that you have enjoyed your continuing visits with us. Thank you for all your compliments regarding our rooms and staff. Thank you also for your comments about our hot breakfast buffet and our lack of an elevator. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for writing about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Best Western Sandy, Oregon"

2
30/10/2015

I would not select to stay here again. Food quality was unacceptable. Fitness Center was small, poorly lighted, poorly ventilated, and minimally equipped. The facility does not have an elevator. I experienced problems at check-in with the door lock. It took three return trips to the desk to resolve this. The second floor rooms are directly accessible from the roof...a very serious security issue. Rooms at the rear of the facility experience loud noise issues from a nearby venue even at late and early hours.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Carl D, Thank you for writing about your stay at our hotel. I am sorry to hear that your experience was not all it could have been. I apologize for the problems with your room key and for the noise from the high school football field behind our property. Thank you for all your comments regarding the quality of our hot breakfast buffet, fitness center and our lack of an elevator. We strive for excellence at our hotel and appreciate all your feedback. By telling us what your liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again so that we may have another chance to give you a greater experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"A Nice Place To Stay"

4
26/10/2015

We have stayed here multiple times. Its always been quiet (unless your across from the ice machine) and the staff has always been pleasant. The breakfast is not good and they could improve it by using fresh ingredients but most hotels serve junk for breakfast anyway. Sandy, OR has a nice family diner that we go to in the mornings anyway. Overall the hotel is clean and well run.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear JenBird5, Thank you for writing about your stay at our hotel. I am very pleased to hear that you enjoyed your time with us again. Thank you for all your compliments to our rooms and staff. Thank you also for your comments regarding our hot breakfast buffet. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great hotel, but no dog walking areas"

4
15/10/2015

This is a really nice option for a stay in Sandy. The hotel itself is really great, well taken care of, friendly and helpful staff, and the location is fantastic. It's also right next to a safeway for groceries, a few restaurants, and relatively close to downtown Sandy. The room was great; comfortable, quiet, very spacious, and had a separated bathroom and sink area. Our only complaint was that, although pet friendly, there was virtually nowhere to walk dogs. We had to take our dogs out to a small patch of grass near the highway which was the front area to a store (which they didn't look happy about).

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear skajim, Thank you for writing about your stay at our hotel. I am very pleased to hear that you enjoyed your time with us. Thank you for all your compliments regarding our hotel, the rooms, staff, etc. I do apologize that you were not shown our dog walking area outside our side entrance. Thank you again for taking the time to write about your stay. I look forward to seeing you and your dog again the next time you are in the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Sandy/Mt Hood Oregon"

4
14/10/2015

Best Western is a great location for exploring the Mt Hood area The staff was very friendly and helpful Hotel had indoor pool which was great to relax after a day of hiking....Area is right in nature Quiet clean large rooms

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Nelia52, Thank you for writing about your stay at our hotel. I am so glad to heat that you enjoyed your time with us and I appreciate your compliments regarding our rooms, indoor pool and staff. I am also glad that you found the location to be convenient to your needs. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Stay at Sandy"

4
11/10/2015

Everything worked about just fine. We stayed only one night for a quick visit and we were satisfied with everything. The accommodations were just fine; the staff was pleasant; and the location was perfect.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Leonard M, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you so much for your compliments regarding our rooms and staff. I hope to see you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Bad Service, Stench permeated hallway, lobby, room"

1
11/10/2015

These people will screw you over given a chance. Not helpful, no heart. I prepaid for my two nights stay at this hotel. On the day I was supposed to arrive at the hotel I had engine trouble in Roseburg, OR at about 11am and would not make it to the location but I would definitely be using the room the second prepaid night. I asked if there was anyway I could get a refund for that night or even move the prepaid evening to another night. I was told it was too late to cancel the room for that first night, it was against policy to change the reservation and I would be charged full price. As an independently owned business, they certainly do have the option to work with customers if they feel inclined. They chose not to. The desk person was not helpful or friendly. The next day on my way to Sandy I got a call from the manager at 2pm stating if I didn't call her by 6pm she was going to release my PREPAID room to be rented by someone else. I had already told the office that I would be there. The customer service is piss-poor. They pocketed my money for first night with no willingness to work with me in my time of trouble. It was definitely a roadside emergency, not simply that I had changed my plans. And then to threaten me the loss of my PREPAID room for the next night because they weren't sure I was going to be there. How were they unsure? I had already verified with them that I would be there. What were they worried about? The room was already paid for. They were working hard to see if they could get double paid for the room, again. BAD service. I will share my customer service experience with anyone who will listen. The food for breakfast was also awful. There aren't many other places to stay in Sandy (which could account for the abysmal customer service) but I will be more than happy to pay the price to stay at a more expensive place to not be treated so rudely.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear R468IHdavidh, Thank you for writing about your stay at our hotel. On behalf of our entire team I apologize that your experience was not to your satisfaction. I am sorry that your car trouble occurred within our 24-hour cancellation time period. Our front desk staff advised you that our general manager would consider a refund if you were able to bring some sort of proof of the car accident that you told us about, being the reason you were not able to make it to our property on the first night of your reservation, and that until then we would have to stick to our cancellation policy and consider your reservation a no-show, which charges for only on night's stay. Since we were unclear whether you would be able to make it for the second day, we gave you a courtesy call the next day to see if you would, indeed, be able to make and to let you know that we could cancel the second day of your reservation if you were not coming, since your reservation was not pre-paid and we only charge a no-show for one night. Since we were sold out that night we could have cancelled and re-sold the room. Fortunately, when you were contacted, you confirmed that you would be at our property that night. I am sorry that you found our customer service to be inadequate. Your satisfaction is important to us and we value your feedback, as we will use it to implement any changes needed to ensure a better experience for our guests in the future. Thank you again for taking the time to write about your stay. I hope that you will consider staying with us again sometime so that we will have another chance to give you a superior experience. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Great experience"

5
05/10/2015

We stayed at your hotel this last Sat. Evening and just wanted to let you know that Taylor who was manning the front counter when we arrived was a very gracious host! Not only did he deal very well with a difficult customer while we waited but still managed to great us with genuine sincerity. We truly appreciated his wonderful customer service! Thank you, Diane and Doug

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Diane G, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us. Thank you so much for your compliments regarding our staff member. I am pleased to hear that he left a good impression on you and could enrich your experience. We always appreciate feedback from our guests, as they help us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Always a good place to stay!"

5
04/10/2015

I have stayed here many times - latest was this past week (Oct 2015). Hotel is beautiful, clean. I'm a road warrior, so depend upon working at my hotel, and most Best Westerns have desks & very comfy and ergonomic office chairs! This hotel surely does. Very comfy beds. Back off the road, so pretty quiet. Short walk to Safeway if you want to shop for snacks. Short walk to many different fast food places (KFC, McDonalds, Taco Bell). HOTEL IS NON-SMOKING. There is an elevator, indoor pool, indoor spa. Bobbie Wilburn, General Manager, is a fantastic person. She makes sure everyone's stay is as perfect as possible. All of her staff are excellent. The hotel is easy to find, a little west of the "downtown" area. I was up very late, and after midnight went out to my car, and when I came back my room key refused to work. The gentleman at front desk gave me new, but it didn't work either. So he re-programmed the lock, gave me a new key, and I was back in my room - all within 5 minutes. This hotel is unique in that each room has a DVD player, and there is a great selection of DVDs at the front desk for people to borrow. How nice is that? TV instructions are a bit complicated, but if you call front desk they can walk you through how to do everything, and are happy to come to your room to help too. This stay, the hot spa by pool was not working (under maintenance), and they informed me of this when I made my reservation. I felt my rate should have been a little less because of this, and can't be sure whether it was discounted or not. Seemed not. This is my GO-TO hotel when I am working in/around Sandy area.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear deabad, Thank you for writing about your stay at our hotel. I am so pleased that you have, once again, enjoyed your recent visit and that our location is convenient to your needs. Than you so much for your compliments regarding room amenities such as the DVD player. Thank you also for your compliments toward our staff. I am glad to hear that they could help enrich your experience. Your satisfaction is very important to us and we value your feedback. By telling us what your liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for taking the time to write about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Falling over themselves to help their guests"

5
02/10/2015

I stayed at the Sandy for all of September 2015. The help were falling over themselves to be helpful. More than that; they were likeable. The manager, runs a tight ship and things are in tip top shape. Hot breakfast is gratis. The Sandy Inn is located maybe a hundred steps from a large Safeway such that you can purchase odds and ends and a quick bowl of hot soup with a barista made Starbucks. No complaints from me.

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear William R, Thank you for writing about your stay. I am so glad that you enjoyed your time with us and thank you for all your compliments regarding our staff. I am very happy to hear that they could enrich your experience. I am also happy that your found our location to be convenient next to the Safeway. Thank you again for writing about your stay and I hope to see you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Sandy is dandy!"

5
22/09/2015

Just a first rate experience made better by the friendly, knowledgeable front desk staff. It was one of the best 'accessible' rooms I've ever stayed in, partly because of what wasn't there. You could actually reach everything! As for breakfast, lets try fresh hot oatmeal for the old folks!(and maybe some real salt and pepper shakers for tables? The packets create more waste than needed IMHO)

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear catfishk, Thank you for writing about your stay at our hotel. I am so glad to hear that you enjoyed your time with us and I want to thank you for all your compliments to our staff. I am very pleased that they helped enrich your experience. I am also glad that you appreciated the accessible room and that it fit your needs. Thank you also for your comments and suggestions regarding our hot breakfast buffet. Your satisfaction is important to us and we will be using your feedback to implement improvements, ensuring a more superior experience for our guests in the future. Thank you again for writing about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn

"Wonderful staff, nice facility, But......."

3
20/09/2015

The facility and staff were very nice and the property was convenient.. I doubt this is normal here but when I arrived I was told my room would be ready in 20 minutes. Over an hour later I was still waiting. Room was clean when I finally got into it. I do however have an issue with the bathroom. It was very clean and neat until you looked up. All around the edges of the ceiling and through out the center was MOLD.. Gray fuzzy spots all over it...

SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Dear Daniel98321, Thank you for writing about your stay at our hotel. I am glad that you enjoyed your time with us but I do apologize that your experience was not all it could have been. I am sorry that you had to wait so long for your room to be ready, due to the fact that it was a couple hours before our normal check-in time. I would also like to apologize for the spots on the bathroom ceiling and for the noise from the high school football game near our hotel. I do thank you for your compliments to our facility and our staff. Your satisfaction is important to us and we value your feedback. By telling us what you liked and where we can improve, you are helping us to deliver a more superior experience for our guests in the future. Thank you again for writing about your stay. I look forward to seeing you again upon your next visit to the Mt. Hood area. Sincerely, Bobbie Wilburn General Manager Best Western Sandy Inn