Hacienda de Leal, BW Signature Collection

My partner and I recently stayed here and had a really pleasant experience overall. Check-in was quick and easy, which made the start of our stay smooth. The room was very spacious and comfortable. The area around the hotel was also quiet, and it was conveniently located a short distance from San Juan Bautista, which made it a great base for exploring the area. There were a couple of small downsides. The AC unit was a bit noisy and occasionally made some loud clicking sounds while running. The walls also seemed a little thin, as we could hear people talking in the room next door. That said, the staff was extremely friendly throughout our stay. The breakfast was fairly basic, but still filling and a nice way to start the day. Overall, we enjoyed our stay and would definitely consider staying here again

We stayed here for one night (Christmas Eve). The staff was very friendly for our late check-in. The room was very spacious. Parking is very easy and it's just so magical with all the twinkle lights. The room was a bit cold. It was quiet and clean.

What a transformation! I lived in the area 10+ years ago, and visited the site that time. It was adequate, but clearly a motor inn past its prime ... which we thought a shame, because it's spacious and in a wonderfully peaceful location. Finally made it back, and WOW! They've made all the right decisions. It's unlike any other hotel of its grade, in the best possible way. So glad this has happened in sleepy little San Juan Bautists! The atmosphere now is very much in keeping with the town-that-time-forgot feel of SJB. From the bell-shaped corridor lighting (nice nod to the El Camino Real location) to mission-style furniture and serape throw pillows, the entire presentation is well thought out. Restyling the central courtyard into a Spanish-feel grove of olive trees, grape vines and lavender lends an inviting feel. Clearly this has been done with the intention of making it an event venue. I can see the wisdom and appeal of that. The much-touted white lights definitely add an element of enchantment by night. As a garden-variety traveler in quest of a quiet escape, I found it relaxing as well. LOVE how spacious and airy the rooms are, with precisely the right amount of Old California texture. The bed was perfection, the bathroom/closet area clean and neutral without being bland. Beautifully, beautifully done. Breakfast, by comparison, seems something of an afterthought. All adequate, but nothing special other than the dining atmosphere's continued Spanish feel and restrained background soundtrack . Classic mariachi suits the space to a T. A bit of outdoor seating where overnight guests could enjoy breakfast would be appreciated ... but then again, it was January. Perhaps it's different in warmer months? And staff could be a bit more knowledgeable about things to do in the area -- the person I spoke with was unaware of the DeAnza Trail, which has a trailhead literally within a mile, off Sallinas right behind the hotel. Nevertheless, I'd definitely stay again ... at off-season prices. Prime-season rates? No. It's not that big an upgrade.

Breakfast was a big fail, few items, rarely replenished, even plates and flatware. The shower head in our room barely functioned due to mineral buildup. The cleaning solution housekeeping uses required us to leave our door and windows open for an hour before we could easily breathe in our room (corroborated by other guests in other rooms). This is such a shame! This used to be a nice property. It's been a steady downhill slide.

Made reservation. Came to area for family memorial service and the Hacienda was recommended. What a mistake!!!! We arrived to a sign that read that there was a party planned and we would expect music from 4-10. The sign should have read: stay at your own risk. The rooms face a center area where the LOUD music and party guests commenced at 2. Heard fire crackers, air horns and drunk guests. It was terrible. No warning when we made the reservation. Do not make a reservation here unless you check ahead of time for any events planned. The space truly is set up for events outdoors. Rooms are fair…we did have a safe, refrigerator and microwave. Perhaps they should just become a party venue place instead of a motel for restful stays.

Bottom line is that the staff here misled us about an event that was taking place at the hotel during our stay. The hotel said nothing about an event when we booked our stay, nor did they email us to let us know before we arrived so we could have made other arrangements. When we checked in, the front desk staff told us that there was a "small event" taking place in the courtyard and that it would be over by 10pm. What they didn't say is that from 8-10pm there would be amplified, 100+ decibel live music being played in the courtyard where all the rooms face towards. Even with our door closed it felt as if there was a concert being played outside our room, because there was. If someone were traveling here with small children it would have been a disaster. To not own up to hosting an extraordinarily loud concert until well into the evening is blatantly dishonest, completely overshadowing the rest of the experience of staying here.

great for a wedding but not for travelers. the price is too high for this small bathroom in need of new fixtures. so safety bar in tub, no ice machine, no closet or hooks, no iron, no elevator and pebble sidewalk rough with rolling suitcase. the rooms have no carpet but furniture was old and large. beds could use new topper. this is a motel being converted into a wedding location with a great out court area.

Wow. Shockingly awesome hotel. This is a two-story motel-sort-of-hotel, but it's still a great place to stay. The grounds are landscaped with vineyards (real grape vines). The building is in Mexican style with a huge courtyard, fountain, long dining tables, and lights everywhere. Parking is FREE and convenient. The room is large and comfortable. The TV is modern with all the channels. On check-in, the desk clerk couldn't have been more friendly. She even walked out to show my friend and I to our room. I'd say the area is very safe, although it's a bit isolated. You'll find plenty of restaurants in Hollister, about 10 minutes by car.

This was the worst experience I had at a BW hotel. This hotel is old, unkept, rooms and showers are moldy, there was a lot of noise, construction and otherwise, malfunctioning toilet, AC not working, scary shower with broken soap dispensers, and very rude staff, indifferent to all customers requests and very dismissive if you ask for any help. The young lady at the breakfast today was acted like I was asking for the moon when I asked her for hot water. The breakfast was truly terrible. Only one jug of coffee that tasted like piss, stale bagels (could not toast them no matter how much I tried the toaster would only warm them up), instant oatmeal, kid sized juices boxes, sour milk, only one type of non fat yogurt, cardboard like eggs and sausage, everything cold and nasty. I was not expecting this kind of breakfast from "BW Signature Collection." What a joke!

The evening front desk clerk was very polite and accommodating. The large courtyard, full of olive trees strung with lights, was gorgeous. The room was clean and spacious. We loved the Illy coffee maker and capsules, and the real earthenware espresso cup and saucer was a lovely touch. The window lock and lever for the drain plug were both very sticky and difficult to manipulate. The heavy desk was poorly placed, right up against the window, so it needed to be moved each time we wanted to reach the window. The glass door of the shower stall was stylish, but unfortunately failed to prevent all the water from escaping. We expected a better breakfast from the BW Signature Collection, but at least the tea selection was excellent.

On our way to Pinnacles National Park, we stayed at this lovely Best Western Signature property on a very slow Wednesday night in November. Our king room was nicely furnished, including coffee maker, refrigerator and microwave. The large courtyard is filled with olive trees, decorated with twinkling lights at night -- probably great for parties. Unfortunately, the breakfast buffet was mediocre—lukewarm fried eggs and sausage at 7 a.m., cheap breakfast pastries, no toast, and a stack of old oranges and apples. Maybe it was because the inn had so few guests but we didn't see staff around at breakfast or for the morning check out.