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Codice vantaggio

SureStay Hotel by Best Western Seaside Monterey, Seaside

1893 Fremont Boulevard, 93955-3610, Seaside, United States - Vedi su una mappa
SureStay Hotel by Best Western Seaside Monterey - Area esterna Il SureStay Hotel by Best Western Seaside Monterey è situato nel centro di Seaside. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il SureStay Hotel by Best Western Seaside Monterey si trova a soli otto minuti a piedi dalla spiaggia e a dieci minuti in auto dal centro di Monterey. L'hotel offre una colazione continentale giornaliera gratuita, un idromassaggio all'aperto e l'accesso Wi-Fi a Internet gratuito in tutto l'hotel e in tutte le camere. Le camere dispongono di televisione via cavo e chiamate urbane gratuite, aria condizionata, microonde e frigorifero. Fra i servizi dell'hotel ricordiamo il parcheggio gratuito e una reception aperta 24 ore su 24. È anche disponibile un'area docce per nuotatori e surfer. Il Monterey Aquarium è a 12 minuti in auto dal SureStay Hotel by Best Western Seaside Monterey, mentre la baia di Monterey si trova a meno di sei chilometri circa.

SureStay

Hotel by Best Western Seaside Monterey

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione continentale gratuita
    Colazione continentale gratuita
  • Terme
    Terme
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 74 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
22
Molto buono
17
Nella media
11
Scarso
10
Pessimo
14
CONSULTARE I PARERI SU
Affari Affari
6
Da solo Da solo
2
In coppia In coppia
13
In famiglia In famiglia
20
Viaggio con amici Viaggio con amici
2
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"If you got a hotel from the WISH app...."

1
User 18/05/2022

The room was sub par when compared to the photos. There were dirty stained sheets and pillow cases, along with wet carpet. Trash littered the bedsides and the beds creaked with the slightest movements. The floor should have been hard wood and the layout was completely different. There was also no way to ventilate or heat the guest room so my family was cold all night long.

Sophia Gutierrez, Owner at SureStay Hotel By Best Western Seaside Monterey, responded to this review
Dear Guest, Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our team to ensure this is an isolated incident. We hope to give you a better experience on your future visit.

"Exit stage left"

1
User 03/04/2022

We arrived here. The area was concerning. We could see that very vulnerable population in the area. We went to the room. The sheets were stained, it smelt of smoke and the carpets were filthy. We went to leave and were told we would be charged regardless. We are now in dispute with Best Western regarding their policy when they have misrepresented their property

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Seaside Monterey, responded to this review
Hi 48raed, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We hope you'll return and let us show you a far better experience.

"Good value"

4
no3puttchuck, Clovis, California 06/02/2022

Convenient location.Clean rooms, but the street noise is excessive. Was told there was no breakfast because the room was too small. Any thing we needed was handled quickly and everyone was pleasant. Overall a good experience.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Seaside Monterey, responded to this review
no3puttchuck, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience as a good value for your money. We are still operating with restrictions on our breakfast service so we offer complimentary breakfast. We're glad you had a good time with us and we look forward to serving you again.

"The Staff is nice, the hotel presents well, but................"

2
User 18/01/2022

There is no Breakfast. The hotel looks nice enough for the age. It was reasonably clean. Some lights and out lets did not work correct. the hot tub had a notice from the city it was closed. We had to deal with police knocking on our door looking for some guy held up there. You can hear everything in the next room over or under you.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Seaside Monterey, responded to this review
gundiesjohn, Thank you for completing our guest satisfaction survey and sharing your experience. Your very detailed negative review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The breakfast service is still in line with the restrictions that we are following because of the current pandemic so we apologize for the inconvenience this may have caused. We do appreciate the compliments to our front desk staff and we hope you'll come back to see how we've grown through feedback like yours

"Prostitutes everywhere *not exaggerating*"

1
User 30/12/2021

We switched our room 2 times because there was prostitutes bring men in and out of the rooms I means to each there own but it was very disgusting I had my kids around they were playing outside and they just kept having guys in and out you could hear them it was very gross. And the workers were very rude

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Seaside Monterey, responded to this review
Hi Dontberude78, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities and the prostitute is alarming and distressing. We will forward your review to management for their attention and action. We do hope you'll return and let us show you a far better experience

"Not Happy"

2
maraeta, Reno, Nevada 04/10/2021

We had stayed at this hotel in the past and it was okay. So thought it would be okay this time. The room was clean. The breakfast was a brown bag with only a packaged pastry and a Capri Sun drink pouch. We stayed at numerous hotels this summer and even with Covid-19 protocols a decent breakfast was provided. The main reason for a poor review is because; I gave them a BW Travel Promotion card at check in and was assured it would be applied to my bill. Upon check out I was also assured it would be applied. It was never applied to my credit card but they did submit it to BW and received the refund for the hotel. The hotel will not respond to my inquiries. I feel they are dishonest!

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Seaside Monterey, responded to this review
Hi maraeta, Thank you for taking the time to complete our survey and share your experience! We are still operating with restrictions on our food service so we apologize if you did not enjoy the complimentary breakfast, but we're very pleased to hear your positive feedback regarding our cleanliness. And if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.

"Hidden Jewel"

4
User 27/09/2021

Overall, I had a great experience with the Sure Stay; staff was very helpful, and the amenities were great. The room was wonderful and clean. The bed and pillows were perfection! A perfect weekend getaway.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi GrandTour237014, Thank you for choosing our hotel during your weekend getaways. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and we look forward to seeing you soon!

"Motel"

3
Chris G, Fresno 16/09/2021

This is definitely not a hotel. It is more like a motel. I had the king size room and it was the smallest room that I've ever stayed in. The price is cheap but you get what you pay for. The place was newly renovated but no matter how nice it looks it is still small. The bed was the hardest bed I've ever experienced. My wife and I woke up like someone dragged us. The parking spaces are real small. I have a small car and I barely fit. Best Western needs to check their Sure Stay places before they bring them on as partners.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Chris G, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We apologize for the discomfort you experienced with our bed and for any inconvenience this may caused you, we have raised this concern to our manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. Your comments will help us to see where we need to improve and we appreciate that you have taken the time to review our hotel!

"Worst Customer Service Experience at a Best Western representative Hotel."

1
User 23/08/2021

I booked the Queen suite through a 3rd party system and prepaid for it, there was a mix up with the check in time and I had emailed the property ahead of time explaining what happened, asking if I could check in anyway and pay a little extra if needed. No response. I drove almost 2 hours to get to the hotel for a last minute beach getaway and when I got there I was treated TERRIBLY. The front desk guy just kept saying they were completely booked, sorry I prepaid, there's nothing he could do and I had to leave. He wouldn't even let me explain the situation, or mention the fact I had already emailed the property, no he just kept saying I had to leave. WORST BEST WESTERN EXPERIENCE I'VE HAD. I'm a diamond select member and I stay at BW hotels quite a bit but I'm absolutely dumbfounded at the lack of customer service here. If there is a problem with the 3rd party system, fine but do not treat customers like that. And as the front desk person was shooing me away the power for the whole hotel went out, so this hotel has officially been crossed off of my list at places to stay at.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
297kelciew, Thank you for raising your concerns with us. We are very sorry to hear about the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Nice place to stay"

5
User 02/08/2021

Good clean place by the ocean everything was clean dint have no problems and it's a quiet place to stay I will be coming back for another stay..... there is lots of places to eat around the hotel.... .

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
ulopez1, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

"Comfortable beds and clean rooms"

5
User 31/07/2021

The hotel rooms are lovely inside and very well-kept. The beds, linens, blankets, and pillows made for a very peaceful sleep. Due to Covid, bagged breakfasts were conveniently available for "Grab and Go'. The hotel is located across the street from a gas station and there are several resturant and shops nearby. There is easy access to the freeway North and South 101.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hello sammosaunt, Thank you for leaving your five-star rating of our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again.

"Great room uninterested staff"

3
User 03/07/2021

I thought the value was great, rooms clean, however we had problems with our reservation and staff acted completely unconcerned and made no effort to remedy the situation. I expect more from this company m.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
KasiB2132, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are very sorry for the problem you encountered with your reservation especially that our staff unable to take care of that you right away. Sometimes there will be inconveniences and frustrations for everyone, but our goal is still to provide the very best service we are able for our guests. Please accept my sincere apology for any frustration this may have caused you. All guest complaints are taken seriously, and we want to assure you that the problem you brought to our attention is being addressed. We hope you will return to be more impressed during your next visit

"Go somewhere else unless you have no other option"

1
lasnts2021, Hayward, California 02/07/2021

We booked this room for the number of beds. 2 rooms 3 beds each. When I arrived I waited about five minutes ringing the bell and even went outside the office to see if I could spot anyone who worked there. When I got back in the office the phone began ringing and the attendant Finally arrived and ANSWERED the phone. He started helping them before even acknowledging I was waiting. Aside from that I had requested rooms next to each other when I booked. When I got there it was like they had just read the request and couldn't accommodate…… so we get our two rooms and there were unidentifiable stains on the walls and who knows what on the window shutters. I had my Lysol wipes and spray waiting to go, but I was not going to touch whatever was everywhere. We decided to stay because if we went anywhere else we would have needed to get 3 rooms. The only upside is the location. Grocery stores and all kinds of food just down the street.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
lasnts2021, Thank you for sharing your experience, and we're very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Disgusting hotel"

1
User 25/06/2021

This hotel was awful. Our room was dirty and wasn't even up to normal standards of remodeling. The pictures and other reviews made it seem like a nice hotel newly remodeled but that was not the case. The spa didn't work and breakfast was pre-made to go bags with a kids granola bar, caprisun, and a danish. Our room was full of gnats and flies and smelled nasty. I can't believe this was actually a best western establishment. I think we would have been better in a motel 6 especially since we paid 146$ for this just to have the kids in another room. The other room our kids stayed in had no joining air from our room so they were freezing all night.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Yoders_gal, Thank you for taking the time to complete our survey and share your experience! Your very detailed and honest review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. Your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. If your room was not cleaned according to these standards, hope you will accept our sincerest apologies for the oversight. Further, any issue related to insects is promptly addressed through professional treatments right away. We do strive to present a super clean property, and we are reviewing your comments with our housekeeping team to make sure all needed improvements are made.

"Not a Good Stay"

2
User 30/05/2021

Booked via Best Western points. Clerk took more than 10 minutes to complete my check-in. First bill had $36.40 & I refused to sign since my reservation was $0 because of points (showed him the reservation on my phone). He had to call his manager & even with guidance, it was extremely slow. Finally, I sign the bill with no price on it. Also, the shower could only be turned to the half-way position so only luke warm water. The sink had hot water so it was not a shortage. I could only conclude that they did not want you to use up their hot water. Only saving grace was that the bed was comfortable. Definitely would not stay here again.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
JohnH1139, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Sorry to hear also about the difficulties that you experienced with the shower. We will act on this complaint seriously and will fix the problem as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Relaxing by the Bay"

5
Dolores G, Fresno, United States 22/05/2021

My family and I just had a very relaxing stay in Seaside near Monterey, California. Our goal was to have a great time by the beach to get away from the routine and we did. Thank you Best Western hotels for your wonderful hotels and staff. The to-go breakfast bags were a pleasant surprise to our kids.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hello Dolores G, Good day! Thank you for your compliments to our staff, hospitality and breakfast layout. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. . I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit here at the SureStay Hotel by Best Western Seaside Monterey !

"You don't get what you paid for"

2
User 20/05/2021

First time that I have not been recognize for being a Platinum member. I can only say that culturally the receptionist was not very friendly. The room is exceptionally small unlike the majority of BW hotels and without carpet. Room was clean but there's repairs/upgrades that need attention such as a worn down cold faucet knob. Fortunately I had a plier otherwise I would be in "hot" water, ha ha. Two of the windows had no shading to keep out the morning light and the heater initially didn't work but after unplugging and resetting, it worked. Lastly you could get a shower from the bathroom sink from the water that sprays out even with it slightly turned on. The faucet tip needs replacing. Won't be coming back.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
wwong2021, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I want to apologize for the faucet,windows issues and to assure you that this inconvenience has been addressed. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Meh"

2
User 14/05/2021

Stay somewhere else if you can afford it. Stayed here because it was cheap and an affiliate of Best Western. I probably wouldn't stay here again. Wasn't offered breakfast or told when to pick it up, the room had hard floors and any bit of dirt or sand could be felt with bare feet.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
bethanynf, Thank you for completing our guest satisfaction survey and sharing your experience. The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold as we have to follow our local rules regulation. Your safety is the top of our priority. And, If the floor was not cleaned according to the standards I hope you will accept our sincerest apologies for the oversight. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good value"

4
603karmenp, Lima, Peru 30/04/2021

Here for Weekend getaway, this location is convenient and price is reasonable. The room is not big but we didn't spend too much time in the room anyway. The COVID breakfast is ok -got pastry, energy bar and an orange in the bag.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi 603karmenp, Greetings from SureStay Hotel by Best Western Seaside Monterey .Thank you so much for your kind comments and review regarding your most recent stay with us.It is great to hear of how you enjoyed the value and the convenient location of our hotel! Our management is always happy to serve you and we can't wait to see you again!

"Great little hotel"

5
malama1970c, Vidor, Texas 30/04/2021

Finally able to get out to enjoy the beaches, and this hotel was an inexpensive option for our mini vacation. It was very clean, there are no extras but we got our money's worth. Breakfast was nothing but a brown bag with sweets, but we were there for the price and location.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi malama1970c, Greetings from SureStay Hotel by Best Western Seaside Monterey. Thank you for your high rating of our hotel and for taking the time to share your experience! I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"This was the equivalent of Motel 6"

1
35luism, Lakewood 05/03/2021

The staff who checked us in did not wear a mask to prevent any spread of COVID. The room was small and the amenities were minimal. The room seemed to be freshly painted and maintained adequately. Too bad that the staff was not very welcoming.

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Magdalena M, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand your sentiments regarding our staff did not wear mask that time and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. Rest assured that we are doing the best we can to provide you a safe space for your stay. Kind regards.

"Do not get jacuzzi suite GROSS"

1
HaleyDorris, Manteca, California 07/01/2021

The jacuzzi sweet was disgusting. The jacuzzi had used bandaid and rose petals coming out of the jets. There was mold in the bathroom along with by the towel rack where your towels touch. Zero care in cleaning and the manager of front desk person told me that it happens very oh well attitude about it. DO NOT STAY HERE.

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
HaleyDorris, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

"Pete Bay"

4
5sheehans2020, Sacramento, California 26/10/2020

I did this survey once already a day or two after my stay. Shouldn't have to do it twice. Stay was fine. Rooms clean & staff friendly, bed comfortable. Only issue was parking lot configured poorly. Not easy to get in & out. Needs work on parking.

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
5sheehans2020, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding the parking lot as this will help us to continue to improve upon the guest experience. We look forward to serving you again!

"good value, comfortable beds"

3
Margaret W, Fairfield, California, United States 16/09/2020

Comfortable newly updated small hotel, nothing fancy. Parking was a little tight, place was pretty busy for a weekday, some big vehicles (contractors' trucks?) scattered through the parking area. Fremont street can get loud, we asked for a room on the ground floor away from the busy street and they were very accommodating. Room clean, felt comfortable having my elderly mom stay there. Beds comfortable, room clean, liked the very effective refrigerator/freezer. Room fan not too loud and worked well, bathroom was clean (my mother was somewhat disappointed that the bathtub could not be plugged for a bath). Lots of restaurants nearby (highly advise The Butter House for breakfast!) but the neighborhood is not the best. Felt relatively safe in the hotel grounds, just didn't appreciate the smell of marijuana through the bathroom air vent in the AM (probably from outside as all the rooms are non-smoking). Grab and go COVID breakfast just prepackaged pastry, cereal bar and Capri Sun drink, coffee is only in the room. Still beats Monterey price wise for a similar room.

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Margaret W, Greetings from SureStay Hotel by Best Western Seaside Monterey. Thank you for your kind comments and review regarding our high standards of cleanliness . We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

"Will Stay Elsewhere Next Time"

3
Marietta P, Huntsville, Alabama 03/08/2020

Older motel in town and across the street from Taco Bell. Old scratchy towels - they need to replace now. Bathroom had nice new counter - sparkly terrazzo/quartz Glaring bathroom light around fancy new mirror - awful Spray nozzle for sink faucet and the sink can't be closed Huge TV During coronavirus said on web site there was a modified breakfast but sign on door said “For your health we are providing nothing”. The real reason no breakfast is they're trying to pinch a penny or two!!

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Marietta P, Thank you so much for taking the time to leave such a thorough and insightful review regarding the towels, bathroom light, sink and suggestions to improve the experience for our valued guests in the future. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. I do hope you'll return and let us show you a far better experience.

"Looked for cheapest hotel on BW app.. found it."

2
maxfi3ld, Westlake Village, California 24/07/2020

Room 203 by the stairs. Price $58.50 We just wanted something cheap for the night. I always use Best Western because of a certain level of quality. I tried a SureStay for the first time. I get $58.50 is cheap but Best Western needs to drop this hotel or upgrade it. This is a cheap budget 2 star hotel (motel?). DO NOT BRING YOUR WIFE, KIDS OR FAMILY HERE. My notes from begging to end of stay: My wife and I checked in and headed to our room. Was almost hit by a white Chevy Tahoe that had tinted windows and playing heavy bass. He stopped at the corner intersection of rooms and got out and knocked on the room door. Someone answered and they were exchanging something.. hmm I'm thinking this is something out if a movie.. I hurried myself and wife quickly away to our room. I called front desk.. later we went down because we needed a fork, the guy said he is aware and they previously had been warned.. Other than that: Squeeky floor Old windows Cheap shade thing Old ac/heat No shade on window bathroom Crusty showerhead Hanging storage screw missing Xfinity TV freezes every 5 min Room by stairs is loud Wifi disconnects No breakfast even though site says so Housekeeping comes at 9:30 even though checkout 12:00

Tina M, General Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
maxfi3ld , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Terrible Customer Service, so so motel overrun by homeless"

1
EvanS962, Atlanta, Georgia 27/06/2020

The customer service at this hotel is absolutely terrible. The guy working the desk has zero (I repeat zero) sense of what customer service means. Room was fairly clean but lacked toilet paper, but hotel was overrun by homeless folks smoking marijuana. Our family felt unsafe, and will never return. Will pay 15 more per night and stay at a decent place.

Guest_Relations_MHR, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
EvanS962, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced with our staff during your recent stay. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We hope you'll come back to see how we've grown through feedback like yours.

"Best value!"

4
MaeVaughn, Lemoore, California 09/03/2020

We paid less than $80 a night at this hotel and we were not pleasantly surprised how nice the room was. The bedroom and bathroom was very spacious! It's not a 5 star hotel but great value for what you pay for. The area is a short drive from main attractions. The parking lot was very small but it's free. Room had a fridge, microwave, and coffee maker. It was perfect for us just to sleep and shower in.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi MaeVaughn, Thank you for letting us know how impressed you were with our services and amenities. I am so happy that you enjoyed your stay and that you found the accommodations and service be satisfactory. On behalf of our entire staff of SureStay Hotel by Best Western Seaside Monterey , we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Life saver is an understatement!"

5
User 01/03/2020

Hotel is clean and super affordable. It's only 10-15 driving to the nearby retail areas including convenient stores like Target. It's also a quick drive to the beach (about 10-15 minutes) and it's overall in a safe and quiet area. Most importantly, the bathrooms and breakfast areas were clean, which is important to us now now than ever. Most impressively the hotel is 45 minutes away from Big Sur, which is arguably the main attraction when one is out in Monterey. Would definitely stay again, the price and value is invaluable.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi JeskaElle112, Your five star review is greatly appreciated. Thank you very much for choosing SureStay Hotel by Best Western Seaside Monterey for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a clean and comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

"Clean Hotel But Showing Its Age"

3
allen51x, Santa Cruz, California 10/02/2020

The staff was great and the room was certainly clean. My room was #127 and had a single King bed. The room was perhaps the smallest Best Western room I have ever stayed in. There was a table that was so close to the bed that you had to practically turn sideways to get past the bed to the bathroom. I stubbed my toe twice getting by the bed. Not to be outdone, the toilet was in front of the sink with just a bit over a foot between the side of the toilet bowl and the front of the sink. You literally have to side step to get to the sink to comb hair, brush teeth and such. In summary a ridiculously small room to try to stuff a King size bed into. They could at least use a smaller desk/table so you could walk by the edge of the bed. Not sure how they can change the bathroom layout.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
allen51x, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. However, I regret to hear that you weren't thoroughly impressed with our room . Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. On behalf of our entire staff , w of SureStay Hotel by Best Western Seaside Monterey e thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made.

"A comfortable fair well..."

5
Dolores G, Fresno, United States 20/01/2020

When it became time to bring back my daughter to college, we immediately voted to stay at a BestWestern hotel near her campus. We loved the opportunity to enjoy one last day near her, and BestWestern provided that for us. From the friendly staff to the convenience of the location, BestWestern will always be our number one choice.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Dolores G, I can't begin to tell you how much we enjoyed reading this review and we thank you for choosing SureStay Hotel by Best Western Seaside Monterey Hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Clean, Friendly Hotel - Great for families"

4
nellf2018, Berkeley, United States 06/01/2020

I came with my family for a four day vacation in Monterey. The room was super clean and comfortable. The interior design was tasteful and pleasant. I loved walking to the Beach from the hotel. The staff was super friendly. I missed having chairs and a table to eat and play games around in the room. We did that one night in the office / lounge. Highly recommended

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
nellf2018, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Not worth the cheap price, Terrible service, Rude staff"

1
songbirdrkw, Modesto, California 05/01/2020

We got to the hotel well after 5:00pm, had to wait 20 minutes outside for our room. woman at the front desk did nothing to accommodate us not even a late check out, only gave excuses. Room not clean, spa tub didn't work right

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
songbirdrkw, Happy new year !We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. You are welcome to contact us at the Hotel, should you have any other concerns about your stay. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort to improve upon the guest experience. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"I highly, recommend this comfortable hotel."

5
Josie M, San Jose, California 29/12/2019

My family and my two kids ,we were visiting the area. I've always trusted ,Best Western for their comfort. This was our first here,it's very modern, clean and the decor is beautiful. A lot, of options for lighting in the room. I was glad,that there was a window in the restroom. The shutters on the windows, that was certainly an extra touch. The tv screen was very large in size, my kids enjoyed watching cartoons. I can't say enough about the bed comfort ,these beds are amazing and keep you warm. I like,the fitness of the mattress. There were two reading lamps next to the lighting by the bed. My daughter, really enjoyed them ,since she's a reader or just as a low dim night light.The staff ,where friendly and breakfast was a plus.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Josie M, Happy new year1 Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We look forward to the next!

"Great value!"

5
hunemom, Soquel, California 07/12/2019

Great price and location for a hotel room in the Monterey area. Close to everything and easy access to the Highway. I was very surprised at the accommodations, everything seemed to work out great. The staff was more than willing to accommodate my request for an upstairs room.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
hunemom, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

"Sea side trip"

3
User 02/12/2019

Near to a shopping center and EV go fast charging station. Flexible staff Very clean room Daily cleaning is fantastic Breakfast is vey good to daily rate Big parking lot available all around Offer both points and a gift for members

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi aawahmed1, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again! Kind regards, General manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Nice Hotel"

5
User 06/11/2019

We stayed there for our anniversary. I liked that it was close to everything. The room was very clean and I was surprised how updated the room was. I would stay there again. I am hoping to come back with our grandsons.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
mrharper2010, A big THANK YOU for leaving your five star rating of our hotel. It means a lot to us that you've allowed us to be such an important part of your celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable. We hope to see you again, soon! Kind regards, General manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Not Like Other Best Westerns"

2
xoleil, San Francisco 23/10/2019

We stayed here one night. Facilities were not as good quality as other Best Western hotels. Rooms were clean but everything was cheaply done. My worst complain is the lack of sound proofing in the rooms. You hear everything from rooms above and around you, and from the hallway. The cleaning staff starts making noises around 8 am, yelling in the hallway. We did not get a good rest. Not a place I would chose again. The only plus thing was that it was relatively clean, and close to Monterrey.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
xoleil, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered with our staff during your stay. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. Please keep us in mind for your next stay in the area.

"good value for Monterey Bay"

4
D6578ATjohne, Atascadero, United States 15/10/2019

needed room for concert in Carmel, everything in area was significantly pricier, but Sure Stay was clean - especially liked faux hardwood floors instead of carpeting everywhere else that is never really clean - with typical BW amenities, microwave & fridge, in-room adjustable A/C, breakfast (such as it was). in-room coffee undrinkable, but that in the breakfast area did the job. not much there, only hot food entree was waffle from ubiquitous machine, but did have fresh hot pastries from kitchen quite often, and good selection of bread for toast & english muffins, and others. What breakfast lacked in bread & depth staff tried to make up for in friendliness and attentiveness.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
D6578ATjohne, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. On behalf of our entire staff of SureStay Hotel by Best Western Seaside Monterey, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"A Great Birthday Surprise!!!"

5
Dolores G, Fresno, United States 04/10/2019

Our child is presently attending CSUMB and was her birthday. In trying to surprise her, our family decided to stay at a Best Wester/Sure Stay hotel nearby. We had a great time setting up for her arrival thanks to the help of the hotel personnel who provided us with more information about the city We were able to find the flower, birthday cards, and cake we needed to complete our trip goal --- to SURPRISE our college kid... Thank you very much.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Dolores G, thank you for leaving your five star rating of our SureStay Hotel by Best Western Seaside Monterey hotel. It means a lot to us that you've allowed us to be such an important part of your child special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable. We hope to see you again, soon! Kind regards, General manger of SureStay Hotel by Best Western Seaside Monterey

"We had a very nice stay"

5
User 16/09/2019

It was nice and clean, decent size, we had a refrigerator and microwave. There are lots of plus to charge your electronics without having to bring the chargers just bring your cord. It was close to everything and a really good price for the area.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
BrandyF94, Good day ! Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Kind regards. General manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Terrible hotel"

1
Laura T, San Jose, California 03/09/2019

Terrible customer service, mediocre facilities, way overpriced. Apparently I accidentally booked two rooms online instead of just one. So they charged me double. I didn't find out that I was getting charged for two rooms until I got my debit card bill. They refused to refund the second charge. They didn't tell me when I checked in that I had two reservations, I could've used the extra room. Instead I paid more than $500 for one night in a room that was the equivalent of Motel 6.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Laura T, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope to someday see you again and completely transform your view of our service and hospitality.

"Good place to stay"

4
587RobertW587, Clarkston, Michigan 03/09/2019

Reserved one night and extended to 2 when we decided to remain in the area. Large clean rooms in very good condition. Great price for area. Refrig,microwave, continental breakfast. Eating area small. Did not use pool but looked nice. Many international travelers in August.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
587RobertW587, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We are looking forward to hosting you again and have a great day ahead! Kind regards. General manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Disappointing"

2
Ojaigal, Ojai, California 30/08/2019

I checked in after booking the room online. The room was on the first floor and had a strong odor of paint. While in the room, there was a loud tapping noise coming from the second floor. I did not bring in my luggage, because I wanted to see if the tapping noise continued. It did, for 45 minutes. And the paint odor was overpowering. The location is a pretty run-down area. There is a security fence, but people on the other side of it catcalled me when I got out of my car. I did not feel safe. The front desk person said that the work causing the paint odor and tapping was almost done for the day (this was at about 5:15 p.m.). The front desk refunded me in full, after going back and forth. We are long-time Best Western customers, and this property is not a good representation of Best Western.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Ojaigal, Thank you for raising your concerns regarding the odor of paint and to assure you that this inconvenience has been addressed thanks to your feedback. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I regret also to hear that you weren't impressed with our rooms cleanliness and the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

"I would never stay here again."

1
Vw4kat, Riverside, California 25/08/2019

Using the app I accidentally made the reservation for the wrong night.When I showed up I was.told I was.a no.show.and was charged. As a platinum member I expected a bit of leeway for an honest mistake. the manager would not help me at all.I called BW customer service who agreed with me and also called the hotel to no avail.They would not even listen to the BW representative.Very poor PR. Now, the room,it was just a below.average motel room ,no carpeting,no chair,tiny.I could hear the people next door talking for.hours(not loudly the walls.were that thin).Breakfast was a.joke, no place to.sit no hot food,cut up.muffins, Apple's and.oranges. I turned in my keys to leave and requested a receipt- nope, only a mail.I will never stay here again.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Vw4kat, Thank you for taking the time to rate our hotel and to explain your experience, though We are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.

"Clean and simple"

4
User 19/08/2019

This hotel is no-frills but clean. It is an older hotel that has been renovated. The room was clean, but you can see hints of the age of the hotel. It is good for the price considering how expensive hotels can be in the Monterey area. There was a good-sized mini-refrigerator/freezer in the room. The beds were a bit high off the ground but fine otherwise. The soundproofing could have been better; muffled voices from the room next door and footsteps from the floor above could be heard. There was a free continental breakfast (Costco-type items like muffins, yogurt, cereal, oranges) and a little waffle maker--basic and adequate. Parking was free. It is a 5-10 minute drive to the Monterey wharf area. If you are looking for a clean, basic place to stay, this hotel fits the bill.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
ISTJinLBC, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We are looking forward to hosting you again and have a great day ahead! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Good place to stay."

4
User 13/08/2019

Friendly staff, clean room ,good location as it is close to businesses, was a good place to stay. We were there for 1 night. Breakfast was okay as far as basics for continental breakfast are concerned.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Evangeline S, Thank you Evangeline S your review is very impressive to us . We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Great Hotel/amazing Staff"

4
User 08/08/2019

I stayed with my family for 2 nights and the staff that works here went above and Beyond on accommodating us. They were very friendly. The rooms were Beautiful. The only issue I had with it was the bathtub didn't hold water for my kids to take a bath and they didn't have decaf coffee available at the breakfast (I can't drink regular coffee due to health reasons), and their was no kids appropriate shows on the tv that I would allow my kids to watch (but they have WiFi and we had our tablet with shows on it for them so it wasn't that big of a deal). Wi-Fi Works amazing, beds were comfortable, shower was hot, and they have refrigerators for food, so I would say it was a great stay.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
chelseawallace87, Thank you so much for your kind comments and review regarding your most recent stay with us.I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! I am so sorry to hear about the difficulties that you experienced with the bathtub and we appreciate that you have let us know about this inconvenience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Close to attractions and quiet"

4
UsaAli, usa 02/08/2019

Close to downtown Monterrey,aquarium and pacific grove.serves breakfast with enough choices ,BF room is small. TIP- consider taking breakfast to your room and eat at leisure.room with jacuzzi tends to look tiny because of jacuzzi taking up lots of space. overall the location is quiet. lots of restaurants, Costco nearby.closest beach is 1 mile.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
UsaAli, Your positive review means a lot to us and we thank you for taking the time to write this review and share your experience. . I'm glad that you found our location convenient for your needs. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

"Do not stay here"

1
30085GAGirl, Atlanta, Georgia 01/08/2019

We booked this place for one night and made the mistake of choosing the wrong date. They knew it was an accident and they made us pay $250 for the mistake. The hotel was full - they weren't going to lose any money - and they charged us anyway.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
30085GAGirl, Thank you for taking the time to share your experience! I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits. Please keep us in mind for your next stay in the area.

"Well pleased"

5
User 10/07/2019

Room was updated, clean, comfortable and quite. Pricing is reasonably fair for the amenities provided with the stay. Breakfast area was clean and well stocked there was a variety of options to choose from. overall was satisfied with our stay and would recommend this hotel.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
monicacervantes80, We thank you for your comments regarding the cleanliness of our property and our great value. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Not best western quality stay"

2
Quest63817174777, Madera, California 06/07/2019

Remodeled room nice but old bathroom was in old run down condition breakfast was basically cold cereal and pancakes .I prefer scramble eggs and beacon or some type of food when stayING at best western.. property needs cleaning

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Quest63817174777, Thank you so much for taking the time to leave such a thorough and insightful review regarding the bathroom, breakfast service and suggestions to improve the experience for our valued guests in the future. Know that your voice is important to us and that we are working hard to address these issues. We hope you'll come back to see how we've grown through feedback like yours.

"Perfect Get Away"

5
Dolores G, Fresno, United States 03/07/2019

In an effort to have some quality time together, my family and I decided to get away from the valley heat and head out to the coast. Bestwestern made this possible with reasonable room rates and comfortable room. We were able to enjoy the ocean breeze and make memorable family experiences. Thank you....

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi Dolores G, I can't begin to tell you how much we enjoyed reading this review Dolores . Thank you for taking the time to let us know how you enjoyed your stay with us! Our primary aim is to give you a comfortable and accommodating experience at the best value for your money, and we are very pleased to hear of our success in this ambition. We look forward to seeing you and your family again! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"No Thrills"

5
Travel46284722428, SeaTac, Washington 02/07/2019

No thrills motel. Room was clean but small - I was placed in a Queen room with a Jacuzzi. The Jacuzzi took up too much space making the room extremely small and lacking space to put your stuff. Very close to Monterey ~ less than 5 minute drive

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Travel46284722428, Thank you for leaving your five star rating of our hotel. We are happy to hear that you found our location to be so convenient while staying with us near at the Monterey and your kind words regarding the cleanliness of our guest rooms. We look forward to serving you again! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Screaming buy!"

5
Ann B, Auburn, United States 25/06/2019

Our room was recently remodeled and very pretty. The bed was comfortable, it was clean and the bathroom was large. They had a pancake machine and other good breakfast items. All good except for the coffee. We used the hot tub and it was clean also. It is just a few miles from the attractions in Monterey

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Ann B, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"older property but modern inside room"

3
elegy, nelson 24/06/2019

we got a jacuzzi room which was in good condition with modern interior, though the jacuzzi area in it seemed to be more 1960s with a baby blue spa bath and beige tiles which detracted somewhat from the modern feel of the room. Soundproofing from traffic was good, but not from above and the couple upstairs going at it like rabbits until 3 in the morning was less pleasant.choose an upstairs room if other guests might be randy and you dont want to hear them! It was convenient for amenities.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
elegy, Thank you for rating your recent experience at our hotel. It is wonderful to hear of the great impression we made with our amenities and services, though I apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We look forward to serving you again! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Just Dirty and Black Mold in the Shower ! "

1
FarAway789595, Santa Cruz, California 09/06/2019

My family and I stayed here for a trip. Our room was dirty with chairs covered with splashes of white and red mystery stains ! The shower curtain had black mold on it too ! This hotel has a small breakfast room with three tables for all the guests ! It's just cereal and bread. It's not a low cost hotel at all besides its old, dirty condition! I will never stay here again ! Buyer beware!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
FarAway789595, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.

"Monterey vacation"

5
User 08/06/2019

Great location and wonderful customer service along with a awesome value and really nice rooms... three management was very accommodating for my large family while we were on this leg of our trip... thank you!!!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Pioneer15343436187, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful.I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We can't wait to give you another five star experience. Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Roadtrip"

3
Trip62901612065, Porto, Portugal 22/04/2019

The location of the hotel was very good and near by Carmel, the ambient is very calm, the staff is friendly , and helped us suggesting a nice place to dinner. The only thing that i suggest for getting better, is the sound of the air conditionair and the temperature of the room, very cold and humid.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Trip62901612065, Thank you for your review and comments regarding your stay of SureStay Hotel by Best Western Seaside Monterey Hotel. I am sorry for the issue with the A/C , and we appreciate that you have let us know about this inconvenience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Unusual experience"

5
FarAway68421256070, San Jose, California 14/04/2019

We took advantage of our BW reward and spent the evening in Seaside at the SureStay Hotel. Like all Best Westerns the hotel has been recently renovated. Room was spotless and the bed comfortable. Room even had a fireplace, microwave, fridge and coffee maker. The unusual experience was my wife's forgetting her iPad in the room, after checking out. We called the following day and was told it had been turned in to the front desk by housekeeping! It could very easily walked home with an employee but Collette ( our housekeeper) too the high road and brought it in. Restores our faith in mankind during these times of “me first and screw you”. Our thanks to Collette and yes we did express our appreciation to her. Thank you SureStay for your quality accommodations and employees.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Hi FarAway68421256070, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are extremely proud of Collette for her outstanding service. Your compliments have been passed along to her. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Convenient and reasonable"

4
K287WLlees, Nottingham, United Kingdom 13/04/2019

The room was pretty clean and the bed very comfortable. The flooring is starting to lift in the room we were in and was sharp on your feet. Facilities were good The walls are not very well insulated and so it was quiet noisy Overall satisfied with the room

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
K287WLlees, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It means a lot to us that you've taken the time to share the positive features of your most recent stay with us. We are looking forward to hosting you again! Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Great Value Hotel"

5
Jim D, Moss Landing, California 08/04/2019

Great value for your money compared to many other similar quality hotels in the area. This is a typical Best Western quality. Clean and modern rooms. location is ideal too. It's just minutes to many activities and good restaurants are at walking distance.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Thank you Jim D, your review is very impressive to us. I am glad that our location to be convenient for your needs and prices have been useful for your getaways. We are overjoyed to hear that you had a great time with us and hope that your next visit will be another five star experience. Have a great day ahead from general manager of SureStay Hotel by Best Western Seaside Monterey Hotel.

"Nice hotel"

5
User 04/04/2019

Happy to find this hotel so economical and with good beds and best buck in monterey bay . The staff were so friendly and the kids like the variety in the breakfast we would definitely be back to the hotel when we are in the Monterey bay

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
b1376, Thank you for your compliments to our staff, hospitality and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We love having families around and I hope you come back to spend another wonderful time in SureStay Hotel by Best Western Seaside Monterey Hotel.

"This is the best hotel in the seaside"

5
T9799, Sunnyvale, California 04/04/2019

The rooms were modern and the have good choice of breakfast everything worked out for us ... many restaurants close by in the walking distance and the beach was half a mile and there is hot jucuzzi to to chill out :)

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Greetings from SureStay Hotel by Best Western Seaside Monterey. Thank you for taking the time to let us know how you enjoyed your stay with us! We are also happy to hear that you found the location to be so convenient for your needs.We hope that your next visit will be another five star experience.

"Worst Hotel I've stayed at!"

1
ClintAndTammy, Concord, California 04/04/2019

This is one of the worst hotels we have stayed at. Smelly rooms that are supposed to be smoke free. Anyone with asthma should never stay here! Had to move to a hotel down the street. Air freshener does NOT help, room needs to be thoroughly cleaned! They renovated the hotel and had my original review removed, not cool! Also, not in the best area of town.

"Nice updated room!"

4
GrandTour61850391068, Orange County, California 22/03/2019

I enjoyed the location, and it was a good value. I was surprised there was no closet or rod to hang anything up. But over all it was a sweet place. In room coffee, microwave, mini fridge. Walking distance to a Starbucks, Target, Costco and other shopping.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
GrandTour61850391068, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

"Best Kept Secret"

5
TDHanford, Hanford, California 19/03/2019

I know most of the people who visit the Monterey Bay Area want fancy newer places to stay, but like 99 percent of them are gone seeing the area from Big Sur, Carmel, the Aquarium and the shops on Cannery row. They look for great places to eat and come back to rest up for the next day of touring. But this hotel is in a perfect location. Easing to get in and out of, quiet, local cafe and eateries close by that you can even walk to. Best part is its location and close to the main hi way to travel to down town Monterey Misson area, Pebble Beach, Naval Post Graduate School, Pacific Grove Light house and the Asilomar Conference and Beach area and don't forget Carmel and if you want its not far to Santa Cruz area to the north and famous Board Walk and not get stuck in heavy traffic in down town. Rooms are nice and clean and they do have some rooms with a jetted tub which are great after long day touring the area. The breakfast is perfect. Guys you can fix a tray and bring it back to the room for your better half and make her feel special. It's works for me! Have plans to return in April to enjoy the blooming flowers and the ocean breeze and great fish dinners and a walk on the beaches. Save your money and book a reservation here,

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
TDHanford, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. It was a pleasure serving you and hope that your next visit will be another five star experience.

"Good value"

4
houseLaPalma, La Palma 15/03/2019

We like the location of this hotel. There are all kind of restaurants and shopping near by. There is a Costco within walking distance. The room is nice and clean. The price is very reasonable compare to other hotels in the area. The free breakfast is acceptable. We will stay here again.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
houseLaPalma, Greetings from SureStay Hotel by Best Western Seaside Monterey Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Thank you for your kind comments and we are all looking forward to your next visit and hope it will be just as enjoyable.

"Best place to stay in Monterey Bay area!"

5
User 14/02/2019

I found this gem from my Best Western account and I's so glad I did! The hotel and guest rooms are freshly remodeled -- the rooms are modern, functional and beautiful down to the window coverings, and the amenities are great. Location is very convenient and easy to access. I was so comfortable at the SureStay and will definitely stay there again. I highly recommend this hotel!

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Thank you for your kind comments and 5 star rating Cosmopolitan790100! It is wonderful to hear of the great impression we made with our amenities and services. It was a pleasure serving you and we hope to see you again on your next visit to the Monterey area!

"Visiting family in miitary"

2
Chris N Lisa L, Indio, United States 18/11/2018

Rooms look very nice in the photos, but do not be fooled. The walls are thinner than paper. We heard a guy talking on the phone and watching tv from 2 rooms over. Not pieces of conversation, the entire conversation. The bed was like a cement slab, and the bathroom was in a word "odd". The price was they only redeeming quality of this motel. If you must stay here, bring earplugs.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Chris N Lisa L, Thank you so much for taking the time to write this thorough and insightful review. We are saddened to hear that your experience was less than satisfying due to the walls, bed and noises that disturbed your rest during your stay. This is certainly not the kind of experience we would like you to have. Please accept our sincerest apologies for any shortcomings and the inconvenience it caused you and your family. On behalf of our entire staff of SureStay Hotel by Best Western Seaside Monterey Hotel, we thank you for choosing our hotel and hope you will let us serve you again.

"Road Trip"

4
asheyWhitstable, Whitstable, United Kingdom 06/10/2018

Rooms very clean and well appointed. Check in very quick and in our room in 5 mins. The only downside to this hotel is the WIFI very intermittent and very frustrating. Very little outside noise and you get a good nights sleep

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Dear asheyWhitstable, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again!

"Good Place to Stay"

4
maraeta, Reno, Nevada 26/09/2018

We were very happy with our stay here. This is a motel, not a fancy hotel. The room was extremely clean and the bedding was very clean and comfortable. No trouble with the toilets. The TV was new and large, the WI-FI worked great and the breakfast was adequate. For the fair price of this motel a full course breakfast should not be expected. The highlight of our stay was the desk clerk, Deju. He was such a nice young man.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Dear maraeta, Thank you so much for sharing your review and giving us an honest look at the guest experience in our SureStay Hotel by Best Western Seaside Monterey hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will share your comments with Deju and we look forward to your next visit.

"Bring your own plunger"

2
User 08/08/2018

The rooms look nice in the pictures, and to be fair, the beds are very comfortable and the room looked as advertised. But the toilets don't work and apparently it wasn't just our room. When my wife reported that it had clogged, the guy at the desk said “oh, you need a plunger?” My response would have been, “no, you need a plunger.” But I wasn't there. When I talked to him later, he explained that he's just one person and the toilets clog all the time, he doesn't have time to go to every room every time someone's toilet clogs. He seemed to think that the problem was that all guests use too much toilet paper, not that he needed either a staff capable of fixing necessities that didn't work or having necessities that met a basic level of quality so they didn't require fixing. For amusement, there was also this disturbing sign by the hot tub. Don't want to think about whether this relates to the toilets.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Thank you for your review, we are very disappointed that you did not enjoy your stay here more. We are sorry that your room had a plumbing issue, and we will have our maintenance team address this as a matter of priority. We are sorry that our team did not deal with your issue more appropriately at the time, but we hope that you will notice an improvement when you stay with us next. Best wishes, Hotel Management

"Well Appointed Budget Hotel"

4
ggmalcolm, Kernville, Ca 29/07/2018

Our room had obviously been recently renovated, We liked all of the upgrades such as the new television and the overall decor in the room. Breakfast was a delightful surprise with the exception of the dining area being a bit to cosy.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
ggmalcolm, It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us. On behalf of my entire team, we would like to thank you for your wonderful review and thank you for noticing our recent updates that we have made to our room. Great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"DISGUSTING"

1
vob97, Antelope, California 19/05/2018

I would give this place 0 stars if I could. From the outside it looks like a cute, but the second you step inside it is UTTERLY DISGUSTING. I've never been more disappointed in a hotel ESPECIALLY FOR THE PRICE. It started with problems with our key. We had to try at least 7 keys until one finally worked, and even then we had to put it in and out 3 times until it worked. Second, the room was filthy. My feet got so dirty on the floor I had to wash my feet in a bathroom that was even dirtier. Soap scum all around the sink, blue coloring splashed up on the walls, tissue box had tons of watermarks on it, floor was literally black, sink was leaking underneath into the cabnit, toilet was dirty, gunk was built up in the corners of the bathroom, and worst the tub! The tub had dirt and soap scum all built up along it. The floors in the room were covered in dust, walls were dirty, and dirt was built up in the corners. We had to ASK for them to put lightbulbs in the lamps so we could see and one side of the beds electrical wasn't working at all. Third, we pull back the sheets to go to bed and they were stained. Dirty stained not laundry stained like they claimed. My body has been itching since we stepped foot inside. What drew the line is kids running around all the rooms around us, slamming doors, screaming, stomping their feet, and playing with balls at 10:45 PM. Walked right into the office and demanded a refund so I could go to another hotel, which I've never had to do before. I'll be waiting for the refund to go back into my account otherwise we won't hesitate to go further to the BBB. They tried to claim they couldn't give us one and once they did their “head house cleaner” gave us complete attitude. Great job at your “head of house cleaning” because you obviously don't know how to clean. Overall do NOT stay here. It's not worth the $200 a night they want to charge for a crappy hotel. You need to be detoxed once you leave. There's a motel 6 14 minutes away that is $100 cheaper, cleaner, better customer service, roomier, and quieter then this dump.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
It sounds as if we failed to provide you with the type of stay that our guests have come to expect from us and we apologize sincerely. We will discuss your comments with our entire team, and formulate a plan to improve several of our procedures and training policies so that future guests can enjoy better experiences with us. Thank you for your constructive feedback. Best wishes, Hotel Management

"Very disappointed"

2
User 29/04/2018

If you're expecting a romantic weekend in Monterey, this isn't the place. If the fireplace worked, the sheets were clean and there wasn't a thick layer of dust on the tv, then maybe it would have worked. We weren't looking for a 5 star hotel, but one that barely scraped by wasn't on the list, not in that price range.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
Marc S, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations.It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Clost to attractions without breaking the bank."

5
User 10/04/2018

In town for a family vacation with trips to the Aquarium etc.. Located close enough to be convenient without charging a fortune. Front desk help was very friendly and accommodating. Wi-Fi connection was solid enough to stream movies with only a couple interruptions. Skipped breakfast for the 50's diner in town, that was a mistake. Overall a positive experience.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Seaside Monterey, responded to this review
whn1225, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! . We love having families around and I hope you come back to spend another wonderful time in Howard Johnson Express Inn Monterey Seaside Hotel.

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