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Best Western Plus Hotel Airport Plaza, San Jose

4.0/5  - basé sur 341 notations.
2118 The Alameda, 95126-1140, San Jose, United States - visualizzare mappa

Benvenuto al Best Western Plus® Airport Plaza! Grazie per la visita alla nostra pagina! Ci auguriamo che tu trovi tutto ciò di cui hai bisogno. Questo piccolo hotel in stile boutique si trova a tre chilometri circa dal centro di San Jose e a meno di un chilometro e mezzo circa dalla città di Santa Clara e dalla Santa Clara University. L'hotel è situato in prossimità della superstrada 880 e si trova a pochi minuti dall'aeroporto internazionale Mineta di San Jose. I viaggiatori da ogni parte del mondo scelgono la nostra struttura per brevi soggiorni di lavoro o visite più lunghe e approfondite, rapidi spostamenti in aereo e viaggi di piccoli gruppi. Al Best Western Plus Airport Plaza, la nostra missione è rendere il più piacevole possibile il tuo soggiorno nella zona di San Jose/Santa Clara. L'hotel, ristrutturato di recente, è situato in una posizione comoda, vicino a Winchester Mystery House, SAP Center, centri commerciali Valley Fair e Santana Row, Rosicrucian Egyptian Museum e centro di San Jose, con numerose attività e luoghi di intrattenimento. Inoltre, l'hotel si trova a pochi minuti dagli stadi Avaya e Levi. Approfitta di tutti questi servizi, soggiornando al tempo stesso lontano dal rumore e dalla frenesia della città. Tornerai volentieri a trovarci, grazie al nostro personale cordiale, alle camere pulite e comode e ai migliori prezzi della zona. Come molti altri ospiti, da noi ti sentirai come a casa. Prenota un soggiorno rilassante al Best Western Plus Airport Plaza per approfittare della miglior posizione a San Jose!

Best Western Plus

Hotel Airport Plaza

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Pareri dei nostri clienti

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Certificate of Excellence 2018
Basato sul parere di 339 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
142
Molto buono
141
Nella media
38
Scarso
14
Pessimo
4
CONSULTARE I PARERI SU
Affari Affari
111
Business Business
90
Da solo Da solo
42
Di coppia Di coppia
47
In coppia In coppia
75
In famiglia In famiglia
92
Viaggio con amici Viaggio con amici
11
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Breakfast"

5
08/08/2018

Hotel near Santa Clara university and downtown area. Enjoy this hotel as a non expensive getaway with a small pool and Jacuzzi. Best part would have to be the breakfast with plenty of stuff to chose from. Fresh real eggs and potatoes everyone talks about. Fresh coffee always available at the lobby for early risers with complementary biscotti. Rooms are clean and quiet.

"taken care of well"

5
05/08/2018

Everyone I encountered at the BW Airport Plaza Hotel was gracious, friendly, helpful and went out of their way to make sure my stay went well. The room was very clean and comfortable. Parking was easy. I was very pleased with my stay at this hotel.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Evening 908kathrynp, It was such an honor having you stay with us. Thank you for choosing our hotel over the many that are in the area. I am glad you enjoyed your stay with us, that you found the room to suit your needs, and you were comfortable. May this be your home away from home... As always, safe travels and we look forward to seeing you again soon. Amber Todd General Manager

"Great Staff, Great Stay"

5
04/08/2018

This is my go to hotel. All staff is professional and friendly. Clean hotel and great breakfast. Many resturants near by and close to the shopping mall. Will definitely come back to this hotel. Thank you!

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Ms. Martinez!!! I am so happy to see that you left us a review. I cannot thank you enough. We are delighted to hear that we are your go-to hotel, this is quite a honor. I believe that your review is tells the truth behind what we try to accomplish at this hotel. Thank you for telling the world about us. We look forward to your next visit! Safe travels, Amber Todd General Manager

"Clean hotel"

5
22/07/2018

Stayed 3 nights here the room was very adequate beds comfortable plenty of hot water the rooms looked updated and the internet was great. Ate breakfast there I will say it was actual quite good ate on real plates and silverware the staff very friendly Checking in and out very easy plus the room was very quite never heard the neighbors.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Ken H., Thank you for taking the time out of your busy schedule to write this review. We appreciate any and all feedback. It is very important for us to know what our guests think about our performance and how we can improve. I am so happy to read that you found the hotel to be one that was comfortable, updated and had great internet; these are definitely essential to a good stay. Checking in and out should be easy and I am glad to hear that the agents got you in and out quickly. We are a very small hotel, it is typically very quiet here. Thank you again for your review. We look forward to your next visit. Respectfully, Amber Todd General Manager

"Just what we needed"

4
24/06/2018

It has been many years since I have stayed in a Best Western. We booked this hotel the night before we flew out of San Jose airport after our California vacation. The room was small but clean and adequate. The staff very friendly and a better-than-average breakfast. Choose this hotel if you need a quick stay for business or travel for a night or two. It is nothing extravagant, but everything we needed.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Happy 4th of July Itdan_o, We hope you had an amazing time in California! I wanted to personally thank you for taking the time to write a review regarding your stay with us. We appreciate the feedback and want to welcome you and your family back anytime you are in the area. We do cater to very short business stays but we welcome everyone. I am glad you found all you needed with us. As always, safe travels. Amber Todd General Manager Best Western Plus Airport Plaza

"Friendly hotel"

5
24/06/2018

This is the friendly and nice hotel. The room so warm decorated and also near to the airport, just like it's name. The price also reasonable and I won't forget about the breakfast menu, so delicious especially the beacon.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Happy 4th Vincentius F., On behalf of our entire team I would like to thank you for taking the time to write a review regarding your stay with us. We appreciate your time and business. It means a lot to us that we did well enough to earn a 5-star review from you. We are near the airport, just under 3 miles - just one exit away on the freeway. We try and maintain the most reasonable rates for the area and what we have to offer. We have worked very hard to build our breakfast, look for changes coming soon. Safe travels, Amber Todd General Manager Best Western Plus Airport Plaza

"Horrible night sleep, employees don't care, manager lied in response"

1
24/06/2018

So, I am re-posting this review. I had to remove my previous review because a manager commented on my review apologizing for my experience (though also saying what I said was untrue), but also included my personal information in their response. I contacted TripAdvisor, but the response wasn't quick enough, so I had to delete my original review to have my personal information taken down. Maybe that was Best Western's intent? As for the original stay, the problem stemmed from several guests getting drunk and partying and smoking outside until around 4:00 AM. I contacted the front desk multiple times and was told each time that they would look into it. Each time, nothing happened. I had an early flight, so I effectively got zero sleep that night, which really sucked. To add insult to injury, the manager apologizing in my original review stated that it was an apartment complex next door and not their guests. Total lie, as I saw the group of people in the Best Western parking lot sitting on cars. Even worse, they lied further and stated that they reviewed security footage and there was no one there in the parking lot. Again, I SAW THEM! For HOURS! Given that they blatantly lied about several things and posted my personal information, I will never stay with them again (any Best Western). Horrible experience.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day again jeffers102, I would like to once again apologize for the inconvenience you experienced when you stayed with us. There was no reason you had to repost your review as I responded to the original with what we as a staff dealt with that night. I never said you lied, I would never say that. Additionally, I did not lie. I have no reason to lie. I take full responsibility when guests are unhappy. I take my guest reviews, thoughts, and ideas into consideration every time we are given feedback. That is part of growing and adapting to business and guest needs. The hotel specifically did not have guests staying here that we "getting drunk, partying, or smoking in the parking lot." Were there people there in the hotel parking lot and next door at the apartment complex, yes, but they were not guests. We asked them to leave and even called the non-emergency dispatch line of our local police department. These people. who again were not guests, left our parking lot and went into the apartment complex parking lot before officers arrived. We cannot control what happens in other parking lots. It is unfair to say that staff did nothing as we contacted authorities, I was here in the middle of the night working on a solution and trying to compromise with the manager next door. I personally reviewed the security footage before I made contact with the people who were causing the disruption, that was for the safety and security of my staff as well as confirmation that these people were not guests. Additionally, I do not have your personal information to share with anyone on TripAdvisor and I would appreciate it if you did not suggest that I provided that to anyone. I have your screen name and that is it, just as everyone else on TripAdvisor - this is how we are required to address people. Thank you again for your review. I wish I was writing to you under different circumstances but we are in a primarily residential area and do not experience these types of issues on a normal basis. We serve the business community to the best of our ability but cannot control the actions of others not registered or linked to the hotel. If for any reason you need to discuss this further or have any questions, I am open to discussing this matter with you. Thank you again for your time, Amber Todd General Manager Best Western Plus Airport Plaza

"Clean and Conveniently close to Santa Clara University"

4
23/06/2018

There's really only 2 hotels worth staying if you want to be near Santa Clara University, this hotel and Candlewood Suites. I won't go to any lower standard these as the rest becomes like motelish qualities. I stayed at Candlewood Suite at first because it was literally across the University. But it's quite pricier and just more dated. Although this Best Western falls under San Jose, it's really Santa Clara one block away. Not much rooms here and usually a full house so book early for all the days you need. Rooms is clean and comfy and modern. Would stay here again,

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Happy 4th Norma D., When I read your review, I pictured the area and I know exactly what you mean. We are in San Jose but so close to Santa Clara - SCU is less than a mile from us. Candlewood Suites is our biggest competitor but in fact their rates are much higher than ours. We are a very small property and I thank you for letting the world know that we do sell out pretty regularly. We would be honored to have you stay with us again. Amber Todd General Manager Best Western Plus Airport Plaza

"Layover"

4
20/06/2018

After graduation, we needed to layover to catch a flight in the morning. We had a rent car and BW+ is only an exit away from SJC. It was a great location for our needs. Checkin was a breeze. That is when I first saw the automatic coffee machine. It was love at first gulp. Just push the desired button and Whole beans are ground, diffused and delivered automatically. Fresh, hot, and delicious. Great coffee machine. I couldn't wait to wake up for breakfast. I love it! Coffee in hand we went to our room. Very comfy, 2 queens (not the ones from Polk St gulch). Sparkling CLEAN. BIG LED TV. Friendly helpful STAFF. QUIET!! Relatively good competitive value. Shell station next door to fill up the rent car before returning to the airport. Checkout in the morning was as easy as checkin - BREAKFAST included! I almost hate to share the info about BW Plus Airport Plaza because, next time will be harder to book at a higher price. I had a nice comm from Amber Todd the GM as well. USB charger for mobile devices in the rooms would an additional convenience - but by no means a deal breaker. Happy Travels

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Happy 4th DuncanPutter, Congrats to you and your grad! What an accomplishment. This review is jam packed and I want to make sure that I address it all. Check-in and check-out should be a breeze. We know your time is valuable and our way to show you that we care about your time is to get you into your room as quickly as possible. No need for a lengthy check-in or check-out process. The coffee machine! That machine is definitely a highlight. We chose that machine because it grinds the beans right there for you and there are a ton of options. It compliments breakfast very well. Cleanliness is key. The housekeeping staff here is amazing! I am proud to have them as part of our work family. I can guarantee you that we will not gouge prices. We try and maintain a very competitive rate structure that is based on occupancy/demand. This means that prices are higher during the week and lower on the weekends. I am working on some devices for the rooms and lobby area which can be used as an internet cafe. This is definitely in the works! Thank you for reminding us that this is important to guests. I want to make sure I continue to create an environment that is as comfortable and inclusive as possible. We hope to see you and the family soon! Amber Todd General Manager Best Western Plus Airport Plaza

"Pleasantly Surprised"

4
16/06/2018

This hotel is conveniently located about 10 min from The San Jose Airport and Avaya Stadium. The hotel was clean, quiet, and appeared to be recently renovated. I would stay here again if I visited San Jose.

"Great hotel, good breakfast, but poor internet"

4
30/05/2018

Overall a great stay. Room was clean and spacious and comfortable. There was an impressive free breakfast including hot items in the lobby. But hotel WiFi was very poor - too slow; resorted to using cell phone.

"Clean and comfy"

4
28/05/2018

A typical USA Best Western. Receprionist was very nice. Room was clean and we had an excellent nights sleep. Breakfast was more than sufficiant although the dining area could do with being larger as we needed to wait for a table. We would stay here agsin.

"Quiet and comfortable"

5
14/05/2018

We chose this hotel for it's close proximity to the SAP Center, which was the reason for being in the area. It was also close to the freeways, so it made it easy for our day trips to San Francisco. It was still a distance 1-2 hours to get into the city because of traffic. Our room was clean, quiet and comfortable. We enjoyed a warm breakfast of eggs, bacon and potatoes each morning.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day X3528JSstever, Thank you very much for your review. With as busy as you folks are, it is an honor to have your time. Your review says it all. We are close enough to the SAP Center, just under 2 miles, but far enough away that we do not get the hustle and bustle from the Downtown area. We are also right next to a major highway 880 - which as you know connects you to the 101 and 17. I am glad you enjoyed the breakfast. Stay tuned for changes as we adapt to our guest's needs. We hope that we will see you again very soon. May your travels always be safe. Amber Todd General Manager Best Western Plus Airport Plaza

"NIce location for airport"

3
01/05/2018

Great breakfast. Room standard. Beds comfortable, good pillows. Easy to get to airport. We booked 3D party site and felt like we got a room right off elevator and were told it was because we did not book with their website.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day seattletraveler5, Thank you for your recent review of our property. We appreciate the feedback. Here at this hotel, we do not assign rooms based off of anything besides availability. As you may have noticed, we are an extremely small hotel with only 40 rooms. I am sorry that you were under that impression but again we do not assign rooms based on where the reservation is generated. This is a common misconception that guests have about the hospitality industry. Our rates are comparable across the board, no matter which site you decide to book with. We are glad that you found a great breakfast, comfortable bed, and good pillows. A good nights sleep and a great breakfast are just a few of the things we try to offer our guests. May your travels always be safe, Amber Todd General Manager

"San Jose"

4
05/04/2018

The Airport Plaza hotel has very friendly staff, great breakfast, and close to everything! The bed was very comfortable and very clean room - had a shower and tub too. We Loved it! If we are back in San Jose, we will stay here again.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Morning Mrs. P., Thank you so much for taking the time out of your day to write a review regarding your stay with us. I so happy to read that your stay was pleasant and that you will return to us if you are ever in the area. That is the greatest compliment. Staff works hard everyday to bring the best in hospitality and I am very thankful that you took the time to recognize them for that. I will make sure to share this review with them at our next staff meeting. We like to say that our location provides visitors a great deal. We are just minutes from Santa Clara University, the City of Santa Clara, the airport, Downtown San Jose, shopping, the Winchester Mystery House and so much more. Thank you for mentioning that. We love that we are so close to the hustle and bustle of the city but far enough away to take advantage of peaceful nights. Thank you again for your review. Safe Travels, Amber Todd General Manager

"Nice hotel with a helpful and friendly staff"

4
09/02/2018

The staff was very friendly and helpful. There was an elevator to our floor to help with our luggage. There was a small pool and hot tub too. The breakfast was a typical free hotel breakfast, it was okay but a wonderful breakfast place, Bill's, is just across the street. The room was clean and looked almost newly remodeled. I liked the nice wood blinds instead of the typical hotel curtains. There was some road noise, but not too bad. Our portable sound machine blocked it out. I would recommend this hotel. San Jose was a cute city. Loved the Winchester Mansion Tour. The history was fun to learn. Close to San Francisco also.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day jeslavu, Thank you for taking the time to write this review regarding your recent stay with us. It is always so helpful to know what we did right and what things that we can improve on. I am glad that you found the staff to be friendly and helpful and that you had a chance to eat at the infamous Bill's Café. So happy that you experienced the Winchester Mystery House, such an awesome place with a beautiful garden. There is definitely a lot of history. We are just about 40 miles/minutes from San Francisco, 30 from Santa Cruz, 60 from Monterey. I would say the location is great if anyone is interested in those cities. We thank you again for your time. We hope to see you again soon. Amber Todd General Manager Best Western Plus Airport Plaza

"Convenient Location"

4
27/12/2017

I have stayed at this BW location twice now, as it is within walking distance to my son's house, which makes it very convenient. Stayed in a King Suite, which was quite large and very comfortable. Wifi was fast, hot breakfast selection was more than adequate - eggs, sausage, potatoes, cereals, waffles, bagels, toast, yogurt, etc. Wish they would get rid of the "fancy" coffee maker though - takes a long time to brew, too many choices, tends to have a line waiting for coffee. Just go back to a regular pot of coffee/decaf.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day BadDiver, First and foremost, thank you for returning to our hotel. Also thank you for writing this review. Thank you for mentioning the breakfast. We have worked hard to maintain and stay up-to-date with what our guests want. I am sorry that you do not like the coffee machine. After many years of the air-pot style we felt that the machine was a great way to separate us from the rest of the hotels. It does have a brew time of just under a minute. I can see how there might be a line during breakfast but it truly is the best way to get fresh coffee and because we offer coffee around the clock there is no waste as coffee is being made by the cup. We do offer the one-cup regular and decaf in the rooms which is a great way to have both options. Thank you again for your review. We look forward to your next visit. Amber Todd General Manager Best Western Plus Airport Plaza

"Best Western Plus Airport Plaza"

4
24/12/2017

The Best Western Plus Airport Plaza is a conveinent and easily accessible location located right off Hwy 17. The hotel is an internal hotel offering a safe feeling entering and exiting your room. The rooms are oversized and so are the bathrooms. Breakfast is included and parking and the internet are free with your paid room.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good evening Jesse V., We are indeed right off of the 17/880 freeway, such a great location between Downtown San Jose and Santa Clara. I am glad that you felt safe here. Because of the location, we are close enough to Downtown but far enough that we do not experience any of the late night madness. We do offer a full hot breakfast, Wifi and parking with your room. These three items are a must and we are glad that we are one of the only hotels in the area that does so. It is great that you mentioned that. I do hope that business or leisure bring you back to us very soon! Safe Travels, Amber Todd General Manager Best Western Plus Airport Plaza

"It will suffice as a place to crash but not great"

2
07/12/2017

I rented a room here to spend the night before a very early morning flight from San Jose airport. It was fine, but not great. My room faced the main street, so there was a lot of traffic noise even late and intermittent beeping whenever a pedestrian hit the crosswalk signal. I ended up needing earplugs to sleep, which is very unusual for me. Also, the room wasn't particularly nice. Everything was just kind of worn and old looking, including the mattress. I probably wouldn't even have bothered to review except this room also cost me $250, which was definitely a function of its proximity to the airport (and time of year--the week after Thanksgiving). Without location, this room was not even worth $100. On the positive side, the desk clerk was lovely and made check in and check out as fast as possible for me. He also had a cab waiting for me when I departed as discussed the night before. That was fantastic.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Amy B., Thank you for taking the time to write a review regarding your stay here with us although based on your review it was not as pleasant as we all would have liked it to be. Half of our rooms face the main street, The Alameda, this we have no real control over. I am sorry we were unable to get you a room on the other side. We host only 40 rooms here and unfortunately we cannot accommodate al of our guests on the parking lot side. Our rooms were renovated approximately five years ago and we are working diligently to find replacements to items that have become worn. As you may know, this area is extremely impacted during the week and it is almost impossible to find a room. Our rates remain competitive and consistent which is extremely important to both the hotel and our guests. In addition to a competitive rate, which are almost identical to our competitors who provide less, we offer complimentary parking, Wifi, and a full hot breakfast. Thank you for recognizing the agents who checked you in and out as they work very hard everyday to ensure that our guests are well taken care of. We do hope that in the future you will consider staying with us and that you may take part in the breakfast we offer. If I can be of any assistance, please do not hesitate to contact me directly. Amber Todd General Manager Best Western Plus Airport Plaza

"Nice Hotel with Easy Airport Access"

5
04/12/2017

This is a very nice hotel located conveniently near the San Jose airport. The hotel was in very nice condition, the room was clean and well appointed, and the staff that I worked with were all very professional. I had an early departure and wasn't able to try their breakfast, but they did send my daughter off with a cup of coffee. The location is ideal for access to the San Jose airport; it is about a five-minute drive to the airport gates if traffic is low. I would recommend this location.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day 800markust, That airport convenience makes a huge difference doesn't it? I am so happy that you and your daughter found us! Thank you for mentioning staff. They truly are a great group of individuals who I am proud to work with. I apologize that we did not have breakfast set up but we did have the to-go bags ready at the time you all left. I will make sure that staff remembers to offer that. All Best Westerns have the to-go bags with items that are easy to consume on the road. We surely hope that the next trip to San Jose brings you to us! Thank you! Amber Todd General Manager Best Western Plus Airport Plaza

"My New Fave Place to Stay in San Jose!"

5
01/12/2017

Best Western is my preferred brand whenever I travel (yes, even outside the U.S.), but even with the high expectations I have, this location on The Alameda surprised me. The breakfast was ALWAYS hot and plentiful. I loved the variety of options (bread/bagels, waffles, eggs, potatoes [!], yogurt) and the 24-hour coffee/cocoa/tea bar was a bonus! Especially after returning later in the night in the cold! The Front Desk staff were personable & professional! Check-in/check-out were seamless. I decided to take the bus to the Convention Ctr and the Front Desk agent gave me directions for the bus, as well as walking from the bus stop. So helpful! The Kitchen staff were awesome! They always checked to make sure hot/cold items were fully stocked. I loved the salsa with my eggs, which one of the staff noticed. The next morning, when she saw me, she greeted me & then refilled the salsa as I placed the eggs on my plate. SO thoughtful! Housekeeping rocked! I always returned to a clean room & I enjoyed the toiletries. Kudos to the hotel for the Internet speed. Very helpful and needed during my business trip! The room was clean & comfortable. I'm not noise-sensitive, so if there was an issue, I didn't notice. I slept well, which I needed after my long days/nights. The bed. The bed & linens! Clean AND comfortable. I was cozy & it was hard to get out of bed to start my day. But, thankfully I remembered the yummy & ready breakfast! I'll most likely return next year for the same Conference. There's no question where I'll stay - the Best Western Plus Airport Plaza in San Jose!

"quick crash at good price"

4
28/11/2017

passing through San Jose on way to Lake County, decided to stop rather than press on, got a great rate so I stayed the night. Had restful night on great King bed, then excellent breakfast next morning.

"Decent room and breakfast but filthy carpet."

3
27/11/2017

Our 2nd time at this BW, our 3rd BW in the past 4 yrs. The room was street facing but not noisy (Thanksgiving wknd). The room was clean but carpet was so filthy, keep your socks on or bring slippers! Breakfast was a very big assortment of foods including hard boiled & scrambled eggs, cereals and breads, a waffle maker, fruit salad, and bacon and potatoes.

"Unexpected Gem - Super Clean"

5
08/11/2017

My daughter and I stayed here one night, very convenient to the new Avaya stadium. Super clean and appeared to be newly updated. I would definitely stay here again. Kudo to your housekeeping staff. Parking was also easy. Always important in the Bay area.

"Great stay"

5
03/11/2017

This best western is by far my favorite place to stay. It is very clean and quiet. Has a nice exercise room, but the biggest selling point is the free breakfast every day. It has waffles and cereal but also eggs, fried potatoes, bacon, sausage, many breads for toast, juices, fresh fruit, Fresh melon and pineapple coffee or hot chocolate. Just an outstanding buffet selection. I look forward to my next stay in San Jose

"Best Western Airport Plaza, San Jose CA"

5
01/11/2017

Attractive small hotel. Clean & comfortable. 15 minute walk to the University. Inside room is quiet for sleeping. Streetside room: can hear some traffic. Tasty full breakfast, at no extra charge, was appreciated.

"Pleasantly Surprised"

5
19/10/2017

I wasn't sure about this place but as most of the other hotels I usually stay at in the San Jose area were booked and my company requires me to stay at one their approved list, I gave this one a shot. To my surprise, this place exceeded my expectations for the price point. While it is a no frills hotel, the rooms were very clean and comfortable, the internet was probably the fastest of any hotel I have stayed. The breakfast buffet was actually pretty good with eggs, potatoes and sausage. I will make this one of my go to places when I travel for my company.

"Clean, quiet hotel in a great location"

5
11/10/2017

We were searching for a hotel near the SJC airport and this location was perfect. Ms. Todd was wonderful to work with, always eager to help and answer any questions we had. We have stayed at the hotel several times and plan to stay here again on any return trips. Great location and lots to do in the area. Highly recommend!

"Great Service, quiet, professioanl staff"

5
10/10/2017

I had out of town guests and searched for a hotel in my area. Ms. Todd assisted me and my friends. They have since come back to this hotel several times. She was extremely professional and accommodating to our many questions and needs. I would recommend this hotel again and again! I also need to mention that the area is clean, quiet, safe and comfortable besides being so close to the freeway and many San Jose and Santa Clara sites.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear Mrs. Gallagher, It was an honor to serve you and your guests. Thank you so much for reaching out to us regarding the lodging needs of your guests. We are so glad that you found us. When our guests recommend our hotel and tell the world about their experiences here with us, we know we accomplished what we set out to do. Staff was so excited to read this review, it was the highlight of our staff meeting. Thank you for taking the time to write this review, for your future recommendations, and for bringing us some unforgettable guests. Until next reservation, Amber Todd General Manager Best Western Plus Airport Plaza

"Clean and affordable"

4
02/10/2017

We were staying here in between Yosemite and the west coast. It was a good pit stop, though we ended up there for 3-4 nights. It was clean and I think reasonably priced. The air con in our room was either way too cold, or we had it off which made it hot. We were on the road side which was a shame as it was quite noisy and the street lights came through the shutters. I think on the back side of the building would have been better. The rooms and bathroom was clean and a good size. Pool was OK, kids loved it. Breakfast was included and we found there were really good options for us to choose from.

"Nice Hotel"

5
27/09/2017

We stayed here in order to catch a flight out of San Jose. The King Suite was the nicest room that we had in our 9 day visit to California. Large clean room, large bathroom with a nice shower. Remodeled and would highly recommend this hotel

"San Jose best western plus a great option for a close to airport hotel"

5
23/09/2017

Great service , clean, exactly what I needed for a one night stay, with super friendly staff and a great restaurant across the street for breakfast lunch or a drink. I even ordered delivery from a nearby restaurant one of the nights and the food came straight to my room

"Overall good and convenient"

4
18/09/2017

The room was very clean and the staff courteous. It's located very close the the airport, which is convenient, but the area is residential, so it doesn't feel like you are next to an airport. The AC was noisy, but management is on top of it and investigating. Management seems very responsive to issues.

"Good value with excellent staff"

5
18/09/2017

We have enjoyed staying here for many years & find the staff here caring & courteous. The rooms are always clean. If anything isn't right with your stay, they do everything they can to fix it, just call them & let them know.

"Overnight Stay"

4
04/09/2017

Pleasant, nicely decorated. Towels are not high quality but room was clean, odor free. Good internet, very nice staff. Vending cannot break a $20 so a change machine somewhere for after-hours would have been helpful.

"Poorly maintained, but not horrible."

3
21/08/2017

We were very disappointed. The room was expensive for this class of hotel because we had to book it two weeks out. A lightbulb was burned out, the sink drain did not stay closed, there was no bathtub drain stopper at all, no safe and the only ice machine was on the ground floor - we were on the third floor. The place was clean and the bed was comfortable. I would only go back if absolutely necessary.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Mr. R., Thank you for taking the time to write a review regarding your stay here with us. I am concerned that you felt the hotel is poorly maintained. I understand your concern regarding the maintenance issues and I have made sure that our maintenance supervisor is aware of the situation. With regards to the safe, the hotel does not offer safes. The ice machine was strategically placed on the ground level so that the noise never disturbs any of our guests plus it gives staff members a chance to interact with our guests when they come down. We love getting to know our guests and developing long lasting relationships with all of them. This area is very expensive and it is almost impossible to find a room in this area during the weekend and during certain events. We have been very successful at maintaining a very standard set of rates. This is important for both the hotels operation and our guests. Consistency and fairness are extremely important. I assure you that at this hotel we keep both in mind at all times. We do hope that you will consider staying with us again so that we have another chance to provide superior customer care. If I can be of any assistance to you, please do not hesitate to contact me directly at (408) 243-2400. Thank you, Amber Todd General Manager

"Great stay, no complaints."

4
14/08/2017

I stayed here recently for one night and it was a solid place to stay. It was close to the airport and reasonable in comparison to other hotels in the area. Service at the counter was good and the rooms were decent and clean. Not too much to say about the stay other than there were no issues or complaints and the service was solid. I didn't have a chance to try the breakfast so I cannot speak to that. I would be back if ever traveling back to the area.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Mr. D., First and foremost thank you for taking the time to write a review regarding your stay here with us. We are very fortunate to have had you stay here with us and we cannot wait for your next stay. Thank you for mentioning our proximity to the airport. We are not right outside of the airport, just one exit away on the freeway and clear of any air traffic routes. This helps keep the noise levels at a minimum. I am happy to hear that the service you received was good and that you experienced no issues. We strive for this every day. We would love for you to try out our breakfast the next time you stay with us. We wish you the safest of travels and look forward to your next stay. Amber Todd General Manager

"Best Western Plus, San Jose, CA"

4
14/08/2017

We arrived at the destination an our room was not ready and we had to wait an additional 30 minutes. We arrive at 5 pm. The cleaning lady immediately cleaned he room for us and she was very friendly. I was pleased with the cleaning lady and the time she took to clean the room for us. We were very happy after the wait.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day virginiar678, Thank you for taking the time to write a review regarding your stay here with us. Again, we are very sorry that there was a wait for your room at 5:00pm. There was a bit of a confusion with the room block for the group but we were able to square everything away very quickly and we have ensured that this matter will not happen again. I am glad to read that you folks enjoyed your stay. We hope to see you all very soon. Safe travels, Amber Todd General Manager Best Western Plus Airport Plaza

"An excellent place to stay in San Jose"

5
08/08/2017

I had to spend four days in San Jose on a business trip and stayed at this location. The property was well kept and the staff were all very friendly and on point. They offer breakfast for guests although I didn't partake in it. I would have to say my only irritation with this trip at this location was when I made the reservation, I had asked for a ADA room due to the fact I have a permanent knee injury. I was told there wasn't one available for the day I arrived but there was won available for the remaining three nights following it and that I would be able to switch rooms after the first night. I agreed to it and was told it was all set up. When I arrived and checked in, I asked about the switch for the following day and I was told sorry, that's not in the system and there wasn't an ADA room available now. My mistake was not getting the name of the person who had set it up which I normally do. All I can say it was it was a male employee. Other then that which made the actually stay a bit more difficult, mostly in the use of the shower and bathroom, the rest of the stay was excellent. The bed was completely comfortable and again the staff I interacted with in person were great.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day nettechdude, Thank you for taking the time to write a review regarding your recent experience at our hotel. I apologize that the room type that you needed was not available and you were unable to make use of it. This is something that I have gone over with staff and have figured out the details. Staff and I have made a new game plan to make the appropriate accommodations for guests who require the ADA rooms. Again, I apologize for the inconvenience. I am glad that you found the rest of your experience to have met your expectations. Staff works very hard every day to ensure that the hotel is well kept and systems are functioning as they should. Our guests deserve nothing but the best. We welcome you to stay with us in the future so that we have another chance to deliver the best in customer service and a more comfortable stay. Please let me know if there is anything that I can do for you. Respectfully, Amber Todd General Manager

"Noisey low quality hotel"

2
06/08/2017

This is an old hotel. Nice staff and comfy beds but shutters on windows that do not block light sufficiently or street traffic noise. Also not well sound proofed. Pretty good breakfast. Close to airport.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day torreythetherapist, Thank you for taking the time to write this review regarding your recent stay with us. We appreciate your feedback. This property became Best Western branded around 2002. Since then we have made significant changes to the property to ensure that it remains updated. The shutters were put in place due to the fact that they are more sanitary than curtains and are aesthetically pleasing. The ownership is aware of the need for better soundproofing and these changes will be made when appropriate, seasonally and when reservations are low. We are always in search of the next best thing for our guess and understand your concerns. Thank you again for your time. Safe travels, Amber Todd General Manager

"Great Value"

5
05/08/2017

This is a smaller hotel with all the right stuff, that is conveniently located near the college campus, downtown SJ and the airport. It's very well kept, clean and quiet. The breakfast is excellent... something for everyone. The staff have always been helpful. I always try to stay here when in the area, as it's a value compared to most in the area and well maintained. I've stayed there three times now, and hope to stay there again in the future.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day angelahZ7025WH, Thank you so much for taking the time to write a review regarding your experience at our hotel. We are delighted to read that your experience was a positive one and that we met your expectations. We are conveniently located less than a mile from Santa Clara University and about a 5-7 minute drive to San Jose State. We welcome all university parents to make this their home for their students four year academic journey. It has truly been one of the greatest pleasures getting to know the families of our local university students. We do our very best to maintain the hotel, thank you for pointing that out. Staff works extremely hard every day to ensure that we surpass all standards. We welcome you and your family back to stay with us for all of your future travels to San Jose. Thank you again for your time, Amber Todd General Manager

"Nice staff in a really noisy hotel"

2
04/08/2017

It was really a bad experience The room was actually quite nice with good bed but tge tv was too big for the space and made it not comfortable to watch. The really bad was the all kinds of noises It felt like I was sweeping in the middle of the cars in the street In the bathroom if you wanted to have decent light you needed to have the extremely noise vacuum exhausting on The mini refrigerator could only be dosconected in the electricity and it was really noisy In the morning when someone was having bath at some close room it seemed like they were at my room. The breakfast was not bad, although full of noisy machines also The really only good thing about this hotel was the nice staff, very very kind It might just have been bad luck but based on my experience I do not recommend it to nobody looking for a good nigh sleep

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Ms. M., Thank you for taking the time out of your day to write this review. I want to apologize on behalf of the entire staff here that your experience did not meet your expectations. The hotel is situated on one of the areas busiest streets and we all do our very best to ensure that the hotel is as quiet as it can be. This provides guests with easy access to highways, the airport and various points of interest. Due to its size, only having 40 rooms, we are able to keep noise to a minimum. Most, if not all, of the maintenance issues you mentioned in your review are items that have to be considered due to the size of the room. Having a refrigerator in a smaller area and not a kitchen tends to amplify the sounds. Additionally, the coffee machine in the breakfast area grinds the coffee beans for each cup of coffee it produces. Although it is loud, we believe that this offers our guests the freshest cup of coffee available. It truly has been a great additional to our hotel. Regardless, our guests comfort is extremely important to all of us and I will look into this matter to see if there is anything that we can do to further minimize the noise levels. Thank you again for your time. We hope that you will consider staying with us so that we are able to provide you a superior customer service experience. Safe travels, Amber Todd General Manager

"Hotel near the airport in San Jose"

5
31/07/2017

Excellent stay in all respects. We needed a hotel near the airport for an early morning flight. We would stay here again. Best value of any hotel from our 10 day stay in the area. Staff was very helpful. Less than 3 miles from airport.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Mr. B., Thank you for taking the time to write this review. We appreciate the feedback and are extremely happy that you had an excellent stay. We surely welcome you back to our hotel on all of your future travels into the San Jose area. We are just under three miles from the airport; one exit away on the freeway. The access to the highway makes travel to the airport a breeze. Thank you again for your time and for staying with us. May all of your travels be safe. Respectfully, Amber Todd General Manager

"Poorly maintained"

2
19/07/2017

We selected this hotel for its proximity to SCU & it is convenient for that. The public areas & the rooms need maintenance:(1) the tread on one of the stairs had come off & was lying on the step below (2) the elevator door sometimes didn't close properly & it shook & swayed alarmingly when in motion. When my husband pointed this out to the desk clerk, his response was to simply seem surprised (3) some of the shutters in the room wouldn't stay open. The beds were so hard that it felt like sleeping on an ironing board! In all our interactions with the desk clerks, from check in until departure, we were treated with indifference.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Afternoon Ruth S., Thank you for taking the time to write a review regarding your experience here at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is very upsetting to read about your experience and the fact that you think we are poorly maintained. I assure you that this is not something staff took to lightly. The issue with the elevator is being looked into and the matter of the casing on the stairs has been resolved. We work around the clock to ensure that any matters brought to our attention are dealt with quickly. That matter was resolved the same day. The concern that is most alarming is the feeling of indifference when dealing with front desk staff. This is not acceptable and something that staff and I have gone over prior to me responding to your review. I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (408)243-2400. Amber Todd General Manager

"Book Club"

4
15/07/2017

The hotel was on the outskirts of the downtown area. It took me about 15 minutes to get to the restaurant downtown for my book club. It is located near the airport and is on a fairly busy street. The parking was a bit limited, but okay. I would go back if I am over that way again.

"Good Value! Comfortable Beds, clean rooms and quiet."

5
01/07/2017

Very convenient to Santa Clara University and the airport. We stayed here for SCU graduation; it was very convenient. There is a Starbucks and Tasty breakfast spot accross the street. It's within walking distance to Santa Clara University with easy access to dorms and athletic fields.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear nkscott, Thank you for taking the time to write a review regarding your stay here with us. It was such an honor to serve you, your family and the rest of the Santa Clara University families. We look forward to this weekend every year. Between the hotel and the university there are several places to stop off for food, drink and entertainment. Most notably is Bill's Café, Starbucks, Ike's and the most recent addition Asadero. Many families walk from the hotel to the university as the neighborhood is very safe and it is a great way to see all that Santa Clara University has to offer; the grounds are magnificent. We hope that you will stay with us again in the future. May your travels always be safe. Respectfully, Amber Todd General Manager

"A Reasonably well-maintained place"

4
21/06/2017

Remember, if you are staying here, it's because you couldn't stomach $250-400/nt at the big chains. It's an absolutely fine place, reasonably quiet (on the even number side, away from the road). Rooms are small, but nicely appointed. It's right off the 880, quick to many places. There is a YMCA about 6 blocks away for a workout.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day ChicagoAaron, Thank you for taking the time to write a review regarding your recent stay here with us. The prices in this area have skyrocketed in the last several years. This area is extremely impacted during the week and it is almost impossible to find a room at a decent rate that offers as many complimentary services as we do. We try to maintain a structured rate plan that is fair for both parties. We try our very best to maintain the 5-year old renovation and offer our guests the items they need to feel comfortable. The YMCA is just a 5-minute drive from us and we do offer daily complimentary passes for guests. We understand the importance of maintaining a healthy lifestyle. We hope that you will continue to stay with us in the future. May your travels always be safe. Respectfully, Amber Todd General Manager

"A great start to our USA Vacation"

5
21/06/2017

This was the first of many hotels that we will stay in during our USA/Canada vacation, and if they are all like this we will have no problems. From the moment we arrived Amber the general manager and her staff could not have been more helpful, they went out of their way to make sure that we were happy.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Mr. and Mrs. Wassell, It truly was an honor to have met the both of you. I am so excited to read the blog about your travels in the U.S. and Canada. I am sure you folks will have an amazing time. Thank you for taking the time to write about your stay here with us. I know you are on vacation but it means a lot, to all of us, for you to have taken the time to let the world know how we treat our guests. I look forward to hearing all about your journey when you return. As always, may your travels be safe and enlightening! Amber Todd General Manager

"Our San Jose Best Westerm Experience"

5
12/06/2017

This Best Western Plus was an excellent stay. The room was attractive and nicely decorated. It was spacious and had everything we needed.The bed was comfortable. The breakfaset was excellent. When we asked questions, they were answered with patience and sincerity.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Afternoon mg5438, I have yet to have staff recognized publicly for their patience and sincerity. I want to personally thank you you for that. I could not ask for a better staff. Each member is dedicated to their work and we believe in the whole experience for our guests. We try very hard to give our guests all that we can given what we have access to. I do appreciate your review more than words can express. We hope that your travels are always safe. May your future travels bring you back to us. Amber Todd General Manager

"Glad I found this place!"

5
10/06/2017

I stayed for a week in late May 2017 for work. The hotel is small and quiet, which I loved. The room was perfect - clean, quiet, and comfortable. I slept really well every night. The shower was great! The free wifi was adequate for email and web browsing. The free breakfast was actually pretty good. They had scrambled eggs and obrien potatoes every day. They had either sausage or bacon as well (the bacon was really good). They also had all kinds of other stuff like fresh fruit, breads (bagels, toast, etc), waffles, hard boiled eggs, string cheese, etc. The coffee machine in the breakfast area makes all kinds of yummy drinks like espresso and cappuccino. There's a Safeway within walking distance and also a few places to eat.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Afternoon Mr. B., We are glad you found us! It was truly an honor to have you here with us for the week. I believe that your review was spot on. We are small, the neighborhood is very quiet, Safeway is very close to us. Furthermore, your review of the breakfast is exactly what we are striving for. We do not have a full restaurant on site nor the services to offer a full sit-down breakfast. However, we have intentionally created a breakfast that has the most components and speaks to a broader audience. The eggs and potatoes are real. We crack and cut every morning. The coffee machine is definitely a highlight. We certainly hope that the next time work brings you to the San Jose area that you decide to grace us with your presence. Thank you again for your time. Respectfully, Amber Todd General Manager

"Wow! Real eggs"

4
16/05/2017

I wasn't expecting that much but have been pleasantly surprised. Not only does the free breakfast have real eggs but the hotel is clean and well maintained (Frankly a step up from the Hilton and Marriott properties I've been staying at lately). The only issue is the walls and windows are thin so if "some" noise bothers you it might be tough here.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Afternoon emcconne, Thank you very much for taking the time to write this review regarding your recent stay with us. I am glad that we were able to exceed your expectations. Yes, we do use real eggs. Additionally the potato dish we serve (with onions and assorted peppers) has real potatoes. We would not have it any other way. I want to personally thank you for your kind words. It is very important to the staff here that the work they do each day is recognized by our guests. For this I thank you. Just as the other reviews, I have printed yours and shared it with the staff members. Thank you again for your time. We hope to see you again very soon. Amber Todd General Manager

"Best service"

5
11/05/2017

The hotel is very close to San Jose Airport. The front desk staff are very helpful especially with flight assistance and information. Room is clean and comfort. Bathroom are large and clean. Breakfast is ok. Easy to get to airport and no worry of traffic jam.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Ms. P, Thank you so much for taking the time to write a review regarding your stay here with us. We are very thankful that you took the time to let us know how we are doing and what we can do to make all of our guests stays that much better. It is true, we are very close to the airport and yet we are not under any direct flight paths which significantly reduces the noise. As we are one freeway exit away, there should never be any traffic that would prevent you from reaching the airport in under 5 minutes. I am glad that you found the front desk staff to be helpful, that is what we are here for. Housekeeping works very hard to maintain our rooms, it is very important to us that our guests find the rooms to be clean. We wish you the safest of travels. We hope to see you again very soon. Amber Todd General Manager Best Western Plus Airport Plaza

"Best Place to Stay"

5
06/04/2017

Excellent, clean hotel with great, caring employees! Great proximity to everything! Breakfast is awesome and always have waters and snacks to give out! I would recommend this hotel to anyone visiting and especially to Santa Clara University parents!

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Mr. and Mrs. James, It truly is such an honor to read your review. It is an even bigger honor to have served your family for the last several years. We appreciate your business and loyalty to the brand and even more so our hotel. We cannot thank you enough for introducing the other SCU families to us. Thank you for recommending us to the world. We love to meet the parents of the SCU students. Our proximity to the university is definitely a plus and we welcome all families to come and stay with us. Let us be your home away from home. Thank you again for everything! We shall see you all next season! Amber Todd General Manager

"Great stay at the Best Western Plus!"

5
27/03/2017

I can't say enough good things about the two nights I recently spent at this hotel. The rooms are spacious, nicely decorated, clean, and well furnished. The general manager and staff are so courteous and accommodating. The complimentary full breakfast is great along with the fabulous cappuccino machine. It is apparent this Best Western Plus Airport Plaza hotel is well operated and maintained. I would highly recommend to this hotel to anyone in need of accommodations.

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear linanne2017, It was truly an honor to meet you and your husband. We are so happy that you found us and would be overjoyed if you stayed with us again the future. Your kind words really hit home for our team. We are a small but efficient team and we work well together. This is part of our culture here and we cannot thank you enough for noticing and for taking the time to tell the world about your experience. That coffee machine helps to keep us all going. Thank you again for your recommendation and your kind words. May your travels always be safe, Amber Todd General Manager

"Best hotel in all of San Jose!!"

5
22/03/2017

This hotel is located just down the street from the Sharks arena (the purpose for our visit). It is well kept, very clean and the staff are so friendly and helpful. This hotel has been recently updated and is very tastefully decorated. The rooms are spacious and the beds are so comfortable, I could have slept for a week! They have a cappuccino machine in the lobby that is probably better than any Starbucks or TIm Horton's I've ever had. The breakfast room looked really nice, but sadly I did not get a chance to experience this amenity as I slept in. This hotel had everything I could ever need . Thank you Best Western!

Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day CanadianBlondie-1, Go Sharks!!!! I had to say that. Maybe next year...hopefully! I am judging by the your name tag that you may not have been here to see the Sharks win. Since we are out of the running this year, I hope that your team made it to the Stanley Cup! Being that we are just under 2 miles from the SAP Center, I am so happy that our location makes us one of the contenders for those coming to see the shows and games. We get to meet wonderful people such as you when there is an event. I am happy to report that our last renovation was nearly four years ago. Maintenance and Housekeeping staff have worked hard since the renovation to keep the hotel looking new and fresh. The coffee machine is certainly one-of-a-kind; the breakfast highlight if you will. I am sorry that you did not get to have breakfast hopefully next time you will. Thank you for taking the time to write this review. Your feedback is very much appreciated! Safe travels! Amber Todd General Manager

"Spent just one night here, but found it quite good."

4
16/03/2017

We were surprised how comfortable a night we spent here after our long haul flight. It was free with points as well. The room was spacious, the bed comfy and the bathroom was more than adequate with good towels. Staff were cheerful and helpful. A rather nice Mexican restaurant is within a few minutes walk, good when we were trying to get into the time zone and a new routine. We would recommend it as an airport hotel.

"Clean quiet room"

5
06/03/2017

Very convenient to Santa Clara University. Helpful staff, clean, quiet rooms, and a great breakfast. I've stayed here several times over the past couple of years, and will continue to stay here on future trips

"Good spacious room but filthy carpet!"

3
28/11/2016

bed was comfy, room was nice and tidy and the room HVAC worked fine. Only negative thing was the carpet in our room was FILTHY. My daughter's feet were black after only a few minutes of walking barefoot in the morning- I kept her shod the entire time we were getting ready and packing to leave! Cannot speak to the morning breakfast as we didn't partake but aside from the filthy carpet, the hotel was just fine. We only spoke to the front desk staff at check in and to drop off our room keys in the am but they were cordial and polite without being overly friendly.

"One night stay"

4
20/11/2016

Overall this was a great hotel to stay at. My son had a robotics competition Saturday morning, so instead of waking our toddler up early to leave we decided to drive down late and stay the night. The man at the front desk was amazing. It was $50 cheaper for us to book through Orbitz than it was over the phone. He went above and beyond though. Looked up the distance to the competition for us and let me know about the rain for the next day! Excellent customer service. The room was pretty big and nice. The sink in the bathroom didn't drain very well, but no big deal. We would stay there again. The breakfast was ok. The only reason I took one rating off was because of our blanket. We accidentally left one of our kids blankets behind in the room (we discovered it we had left it when we got home and unpacked). We were there just for maybe 11hours (?) so we didn't have much to pack. I totally forgot to grab the blanket off the bed though :/ Bummer. Anyways my husband called and there was no blanket there. He was told they would check with housekeeping. My guess is it probably was just tossed. Kind of sucks, but I get it. It would have been nice to have gotten a call that day saying oh hey we found a blanket in the room. At the same time these things happen. The blanket is replaceable, so no worries. Just a reminder to triple check you take everything with you! Like I said we would stay again because it was a clean room and the area appeared nice.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Dear Mrs. McCloskey and Family, Thank you for taking the time to write a review regarding your recent stay with us. We are all so very happy that you found us and decided to stay here given all of the choices in the area. I wanted to make sure to address the items you mentioned in your review. First and foremost, we have your little ones blanket. It was placed in the lost and found after your husband had called. We called him back the next day and are still awaiting the address to send it to. We would never throw away our guests items. We typically hold them for 30 days before they are donated. I would love to send the blanket back to your son. If you could please provide us an address, I can have that shipped immediately. With regards to the rate, here at Best Western we offer the lowest available rate on our website. I apologize that was not communicated to you properly. I will ensure to address that. You can always guarantee that the Best Western website has the lowest available rate. We are constantly working to improve the hotel and offer our guests the amenities in which they want and deserve. If there are any recommendations you have for the breakfast bar, we would love to hear them. We do hope that your travels bring you back to us. Thank you again for staying with us. Sincerely, Amber Todd General Manager

"Great stay"

5
05/11/2016

very friendly and helpful staff; clean room; great breakfast (with real eggs, not powdered). I've stayed here a few times over the last couple of years, and will continue to stay here. Super convenient to Santa Clara Univ

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening Mr. W., Thank you for taking the time out of your schedule to write a review about your stay here with us. We are delighted to see that you enjoyed your stay and will be back in the future. It is true, we do not used powered eggs; only the best for our guests. We are also less than a mile from the beautiful Santa Clara University. We are fortunate to house many who are involved with the university; it truly is an honor to serve such a prestigious college. Thank you again for taking the time to write this review. We look forward to your next visit with us. Respectfully, Amber Todd General Manager

"Quick one night stop"

4
30/10/2016

When we were already on our trip and my husband decided he wanted to see the Winchester House, I had a one night reservation made here by the BW we were currently staying at. Whether the king suite was the only available king room left, or whether we got upgraded, I don't know, but we ended up in the king suite which was so large it was a pity to only be there one night. It had not only a sofa but also an easy chair and ottoman, a coffee bar with a fridge, desk and chair, many windows with shutters, and a spacious bathroom with a large tiled shower. The decor was not to our taste, but we could live with it for one night. The breakfast was great - this was the only place we stayed at that had potatoes along with the other hot selections. A coffee machine dispensed different types of coffee, including espresso, cappuccino, and hot chocolate, so having a cappuccino with breakfast was a nice treat. We found a terrific Italian restaurant a short drive away called Fiorillo's (I will write a separate restaurant review) which so impressed us that we told the hotel to add it to their recommended restaurant list. The only minor problem we had was when I went to make myself coffee in the room when I got up, everything I needed was there except for coffee! I mentioned it at the front desk and the clerk apologized, so I was happy that the coffee machine in the lobby/breakfast area was working.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening SanDiegoCoco, Thank you so much for taking the time to write a review about you recent stay here with us. We appreciate the time you took to tell the world about your experiences here in San Jose, California. You were upgraded to the king suite based on your Best Western Rewards status and the fact that we had one of the two suites available. I am so glad to hear that you enjoyed the suite; it truly is one of my favorites. Thank you for your loyalty to our brand. I wanted to apologize for the lack of coffee in your room but I am glad you found the coffee machine in the lobby to your satisfaction. That is a great machine and one that offers more than just your typical cup of coffee. Thank you for mentioning that. We feel that the variety completes breakfast. The potatoes we serve are also part of what we like to think completes breakfast. We hope to see you again very son. May your travels always be safe. Sincerely, Amber Todd General Manager

"Stay before travel"

4
18/10/2016

The room and hotel were very comfortable for the price. We were flying out the next day from San Jose Airport, though there is not a shuttle the taxi was coordinated for us and not expensive, but an uber ride would also be convenient. The staff was very accommodating. I wish I remembered the name of the young lady at the front desk. She made our stay will worth coming back. Our flight was early so she made sure we had a taxi, wake up call and a bagged breakfast, since we left before hot meal was available.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening Mr. and Mrs. Robasciotti, It was an absolute pleasure having you folks stay here with us. I was very fortunate to have met you during check-in. Hopefully your travels were both safe and fun. Thank you for your kind words and for taking the time to write a review both on TripAdvisor and through Best Western. We hope that your travels bring you back to us very soon. Thank you again for choosing Best Western Plus Airport Plaza and for the time you spent writing this review. Respectfully, Amber Todd General Manager

"Excellent"

5
04/10/2016

Very Friendly and clean love the breakfast, hotel located in a good area. Stay at this location at least once a month for business. Usually many rooms and great place. Definitely a location that will use to future business purposes.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. Rogers, It has been an honor to serve you for the last several months. We are so grateful that you continue to return to us given all of the options available to you in our area. We are forever grateful for your continued business and your loyalty to our brand. I am so happy to hear that you love our breakfast. We have worked hard to develop a breakfast that exceeds our guest's expectations. We believe that the home cooked feeling that we have established works well for our area and our guests. Thank you for mentioning the breakfast in your review. We cannot wait to see your future reservations. As always, may your travels be safe. Amber Todd General Manager Best Western Plus Airport Plaza

"Good Place To Stay"

4
03/10/2016

Best Western Plus Airport Plaza, San Jose was a very good place to stay. Room were nice and well kept. Service by the staff was very good. The price to stay was fair when averaged over 4 days because the rates fluctuated over the 4 days. Would recommend staying here.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. B., Thank you for taking the time out of your schedule to provide us with feedback regarding your stay here with us. It is always such a pleasure to hear what our guests liked about the hotel and how we can do better for future guests. I would like to personally thank you for recognizing the staff; they work very hard every day to provide the best in customer service. I will ensure that they read your review. Pricing in this area, anywhere in the Bay Area for that matter, is always very tricky. We try and maintain the most consistent and maintained rate structure and will continue to do so for our guests. Thank you again for your time and review. Amber Todd General Manager Best Western Plus Airport Plaza

"Very nice place--great location"

5
27/09/2016

Stuck in San Jose for a civil trial moving at a snail's pace. Wasn't planning on being in the city for more than one day, but when I was forced to stay a second night, I turned to BW as a Diamond rewards member, and was not disappointed. Had a huge king room with full walk-in shower. Nicely appointed, sofa, arm chair, workdesk, not much more I could ask for. Breakfast was better than most BWs now that they're trying to be uniform (which I consider a negative, but don't blame the hotel--this was a corporate decision). Clean pool and breakfast areas. Recommended place to stay. Room prices are high, but so is everything in the area. But I'll get a boatload of rewards points with my loyalty bonus.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Mr. H., We will take a civil trial moving at a snail's pace anytime if that means it will bring you back to us!! It was such a delight to have you here. Thank you so much for being a Best Western Rewards Diamond member, we truly appreciate your loyalty to our brand. You were in one of the only two suites we have here. I am glad you enjoyed the room and the breakfast. We are trying to break the mold here with regards what is served, any recommendation would be very much appreciated. Thank you again for everything. We look forward to your next visit. Safe travels, Amber Todd General Manager

"Good value for money"

4
25/09/2016

Very friendly staff, easy check in. Good location to miss the traffic coming from south in the morning. Breakfast included. Typical motel fare, but gets the job done. Everything worked well in room. Decent size comfortable bed. Little bit of road noise which you will notice if air con off. Coming from Hong Kong didnt worry more because its part of life. Easy fast checkout, would stay again.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Mr. R., It surely was pleasure having you stay here with us. I am glad to hear that you would stay here again. I would like to make your next breakfast experience here with us better than typical. If there is anything you would like to see on the breakfast bar, please let us know. We strive to give our guests what they want and deserve. If we can make it happen, we surely will. We do hope that Hong Kong is treating you well. Until next time, safe travels. Amber Todd General Manager

"very typical"

3
24/09/2016

TV was unwatchable until fixed by staff took assist by staff to get my boarding pass (couldn't get printer working on one computer and had to move to another.) Room was large and nice, think this is a fairly new property. Staff was helpful. morning breakfast included scrambled eggs, bacon, potatoes, juice and more.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day R and D, I apologize that you had issues with your television and the printer. I will ensure that we do whatever necessary to prevent that from happening in the future. Our property was updated about 4 years ago. We work hard to maintain the “new” feel for our guests. I am glad that you found staff to be helpful; that is why we are all here. Thank you for taking the time to tell us all about your experience here with us. Safe Travels, Amber Todd General Manager

"Very satisfied with my stay"

5
21/09/2016

We ended our 8 day California trip with one night in San Jose, and we were very happy with this hotel. Our hotel in San Francisco was 3x as expensive, and quite frankly, not as spacious or clean. It's convenient to restaurants and shopping. Definitely recommend.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mrs. A., How great is California? I hope that your trip was memorable and that you will visit this great state again really soon! We would all love to have you and your family! The Bay Area, especially San Francisco, is extremely expensive. We try to maintain the most competitive rates while thinking about our guests. Your recommendation comes highly regarded. We do hope to see you all again very soon. Until then may your travels always be safe. Respectfully, Amber Todd General Manager

"Best - Best Western"

5
15/09/2016

I have stayed at many hotels over the past 4 years for business, this was by far one of the best, if not the best. The breakfast was for sure the best. Most of the staff was wonderful. Only one gentleman was bothered by a question I had.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mr. L., What an honor it is for you to recognize us as one of the best you have stayed at. That is priceless. I am so glad that you found us and that you allowed us the opportunity to serve you while you were away from home on business. Here at the Best Western Plus Airport Plaza we understand that breakfast is the most important meal of the day. The breakfast attendants take great pride in the food they serve and we are so happy to hear that you enjoyed it. We are on our way to making it even better and would be honored to have you return to us. I apologize that you encountered staff that seemed bothered by a question you had, I will be sure to address that in our next staff meeting. I can assure you that will never happen again. Thank you for taking the time to write a review about your experience here with us. We appreciate your feedback. Safe travels, Amber Todd General Manager

"We would no doubt stay again"

4
14/09/2016

Very nice stay at the Best Western we really enjoyed it here, the rooms were clean and comfy. The breakfast was very good also! The staff bar none was FANTASTIC Jesus (3rd shift desk clerk) was very good to us. I am a early riser and would come down for a smoke and my usual cup of coffee, Jesus was always bright and in good spirits and would make sure everything was ready for me (that meant a lot) our granddaughters would come and we would swim although the pool was a bit small it was always very clean and warm. The neighborhood was safe they had free parking over all this would be the only place we would stay on our next visit from Wisconsin....THANKS BEST WESTERN

"Great place to stay!"

5
12/09/2016

I am pretty picky when it comes to hotel rooms and this passed my inspection. This room was very clean, smelled nice and had a comfy bed. Street might be noisy for some but you can ask for a room facing the parking lot. Front desk was very helpful and even came up to show us how to use the DVD player. ;) We would definitely stay again! They also provide a list of nearby restaurants at the front desk. It was super helpful!

"Will stay here again."

5
08/09/2016

We were in town for a funeral and this hotel was one of the best we have stayed at in a while. The rooms and property were very clean and the breakfast was good. The eggs were actually real eggs that were cooked and not runny. The rooms were quite and we were able to relax.

"Great location "

4
06/09/2016

I stayed here on Labor Day Weekend, the hotel close to my job site was full when I decided to come in early to beat the holiday traffic. This was my first stay here but will not be my last. I was extremely happy with my room and the bed was a 10+. The only reason I gave 4 stars was parking was a little tight, other than that it was perfect.

"Great hotel in San Jose"

5
03/09/2016

This hotel is very well run and maintained. The staff is friendly and willing to help. The rooms are always clean and well supplied. The bedding is very comfortable. This is our hotel of preference in San Jose.

"Not The Best But It Is Close To Airport - Not up to BW Plus Quality"

3
01/09/2016

The picture's on this site are a bit deceiving and one-sided. I don't even recall seeing a pool, especially not one as extravagant as they conveniently blurred out in the provided picture. It's a terrible area that is run down but it's close to airport so that's great. Almost like a motel rather than a hotel. Limited on parking space. Good for airport travelers. If you want the regular BW amenities then you will find it here. If you're looking for BW plus standards then go elsewhere. Front desk was nice.

"Good Experience"

5
20/08/2016

Even though we had a little trouble sleeping with light coming through shutters, over all experience very good. Appreciated breakfast available for early morning flight. On return from our vacation, stayed again and loved the suite we received. The location is further from the airports than we expected and a car was necessary for the dinner we wanted but other than that, our experience was very good.

"Best Western San Jose"

5
16/08/2016

We stayed here because it was close to downtown and a very good price. Not a huge hotel but very nice. Also a great breakfast and lunch restaurant right across the street. The room was very clean and we were on the back side so very quite. There was also covered parking for a lot of the cars. It was just a short ride to the downtown area and close to the airport. Would stay here again.

"Very convenient, but beware of noise"

3
10/08/2016

The best point for staying at this location is the convenience to the airport, plus a few fast food, restaurants and grocery store close by. The morning breakfast is also well-done. Agree with most that unless you get a room away from the road, you will experience NOISE (though you can still hear it from the back rooms as well though not as bad). Also the hotel could use better signs indicating the entrance is on the side street rather than on the Alameda. The rooms are a good size, clean and comfortable. Overall decent choice for one-night before going to the airport. (Note: while the hotel has free wifi, it is not a secured wifi).

"Best Value"

5
06/08/2016

After researching and reading hundreds of reviews for hotels in the San Jose area near the SAP Center, I concluded the Best Western was the place to stay. I read about issues with noise, bugs, parking and safety issues. This hotel had sufficient parking that was NOT valet or an extra cost. There was no excess traffic noise even on the main street side. The room was in excellent condition with soothing décor. We walked to a local business for dinner. We drove a few miles to the SAP Center for the event for which we had planned on the trip and the freeway access was close by. Our stay at this Best Western Plus made our trip GREAT!

"Clean but Average"

4
04/08/2016

The room I was given was for a disabled person. I have no idea how they would get around. The Fridge has the microwave on top then the coffee pot on top of it. To turn the pot on you have to reach to the back of the fridge to plug it in. If you were in a wheel chair or not very steady on your feet. It could be dangerous. Due to the height of he fridge. (Accident waiting to happen) The bathroom was obviously set up for a disabled person. So I had nowhere to put anything except on a chair there is no counter just a sink chair and shower. The rooms are very nice and recently updated so super clean. I had a room facing the road, If you are a light sleeper Good luck. Hotel is on busy road 1to 2 blocks from the freeway. Cars scream past at night so take a sleeping pill.with you. The front desk people are miserable and seem stressed out even when not busy.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon GrassValley_Brit, I would like to thank you for your time and for writing this review regarding your recent stay here with us. I would also like to apologize for not exceeding your expectations. After review of your reservation, I have confirmed that the room type that was reserved was for an accessible room. We are required by law to provide you the room type that was reserved. These rooms are different in design and layout for accessibility reasons. We have certain mandates from the ADA and are in compliance with all of them. I can assure you that the staff here is not miserable and not stressed in anyway. We have a great team and they all work together to ensure that both our guests are happy and they are satisfied with their job and performance. I have already brought this matter up with the team and although we cannot pinpoint where this idea may have come from we have committed to ensuring that no other guest feels this way. Thank you for bringing this to our attention. Thank you again for your time and review, Amber Todd General Manager

"Very noisy and minimal curtains"

1
02/08/2016

This hotel was not up to standard. I was looking for somewhere clean, quiet, and with sufficient curtains. The hotel was clean, but failed to be quiet, and the shutters instead of curtains let in a lot of natural light. If you have a room facing the road be aware of road noise from approx 5am until after 11pm. It is true that there is less noise after 9pm, but it is still present. Cars with their stereos on at the traffic lights can be heard clearly in the rooms. If the hotel is fully booked then you will be unable to move to a room not facing the road. There are better hotels in the vicinity.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. Knight, I would like to first off apologize for not exceeding your expectations with regards to the hotels amenities. We have gone to great lengths to ensure that we are above standards and will continue to do so for our future guests. Being aware of the competition in the area, I am confident in that we are on track to provide our guests with the most complete service or the right price. As you mentioned the rooms on the Alameda side do experience more road noise than do those on the parking lot side. This is an issue that is very specific to the individual guest; some have no issues while others may. We attempt to accommodate every guests need to be on the parking lot side away from the traffic noise. In remodeling the hotel, we took into account the pros and cons of shutters instead of drapes. The shutters provide a more updated look and are a lot more sanitary. Cleanliness, as you are aware, is top priority and we take great pride in proving a clean hotel where guests are comfortable and feel at home. Thank you for taking the time to write your review. I will ensure that the hotel's owner is aware of the need for quitter, darker accommodations. Thank you, Amber Todd General Manager

"Good overall"

4
26/07/2016

The room is not very big, but at least it's clean. The biggest complaint I had was it did not provide coin laundry machines in the facility and for people who stay for longer term it can be very inconvenient.

"San Jose, CA Hotel Best for SAP Center"

4
18/07/2016

This was our first experience with the BW Plus and "plus" they did! Close to the airport and 10 blocks (suggest the Metro bus) from SAP Center. Free parking, WiFi, GREAT breakfast plus the bedrooms and bathrooms are spacious, comfortable and clean. Our room included a mini frig, microwave and coffeemaker - as well as a sofa, end tables and work desk. We did not have time t try the fitness center, business center or outdoor pool, maybe next time. Highly recommend, great value for the price.

"Amazing San Jose Hotel!!"

5
18/07/2016

This hotel was easily one of the cleanest, friendliest and easily accessible hotels I've ever stayed in. The breakfast was amazing, the pool, dining room and rooms very clean. Anytime we needed anything, staff was friendly, quick to respond and asked if there was anything else they could do. Check in and out was quick, organized and on mark with the entire experience!

"Best Western in Santa Clara"

4
26/06/2016

Very close to airport. Walk up or elevator. Rooms were very spacious. Would recommend staying here if you need to get to the airport in the morning. There is some traffic noise if you get the rooms that face the street.

"Great Stay"

5
19/06/2016

Was considering this and several hotels during my stay, as one of their competitors were getting out of my price range to become a repeat customer. I'm glad I made that decision because everything was a step up from the FREE parking to the WiFi Connection, customer service, etc. Location was good, as it was pretty much near multiple malls, restaurants, etc. Even the vending machine prices were good. Overall great experience and will be visiting again on my next trip!

"Its home away from home"

5
17/06/2016

Staying at this hotel was a pleasant experience. It was quiet and clean. I slept like a baby. I couldn't ask for anything more from a hotel. I would highly recommend this hotel to my friends and family

"Great Place to Stay Near Santa Clara University"

5
16/06/2016

The Best Western Airport Plaza, San Jose is a gem of a hotel located within walking distance of Santa Clara University. The hotel is very clean and the rooms are large. The full breakfast is excellent. The staff is extremely professional, courteous, and friendly.

"Take your swimmimg kit!"

5
11/06/2016

The hotel is a good location with Applebees a stones throw away for food. The jewel for this hotel is the pool. It is an outdoor pool and did not appear to be heated but on a warm day it is great. I'd imagine the situation very different at the weekend when families will swarm on this but mid week it was nice to get a few lengths in. The pool can be seen in Google maps - check it out. As for the rest of the hotel, very nice room and friendly staff. Just remember to close the curtains if away from the road as the gym can see straight in!

"Quality and Convenience"

5
09/06/2016

Best Western PLUS Airport Plaza has a Caring staff that goes out of their way to be helpful, in a Convenient location, close to Levi's Stadium, Avaya Stadium, and San Jose Airport, and quiet, comfortable rooms, with an ample, complimentary breakfast.

"Great location"

4
09/06/2016

We were here for the Copa America soccer games. It was close to the Levis Stadium. We flew to LA and lefted from Santa Jose airport which was also close. Great shopping near by. The room we had was very clean, good facilities and the staff were very helpful. Great choice for breakfast. Would highly recommend staying here.

"EXCELENT Stay"

5
06/06/2016

I really enjoy staying at best western hotels because their hotels are much like home. They have one of the best breakfast offered and they are always courteous. The environment is always very clean, and best of all they have 24 hrs. computers available for business with free complimentary coffee/cappuccino machines.

"Perfect"

5
05/06/2016

Stayed here for Copa America at Levi Stadium. Location was convenient to stadium as well as downtown San Jose. Needless to say also close to airport. Rooms are very comfortable, a good size and spotlessly clean. The breakfast is very good and the staff very friendly and accomodating. Just a great place to base yourself if you're planning a few days in the area.

"Great Staff, Clean Hotel, Convenient location"

5
27/05/2016

The staff is always courteous and accommodating. Breakfast is always good, hot, plentiful and on time. Hotel is in good shape for its age and relatively quiet for its location. Very convenient to San Jose Airport and Downtown. great value in pricing considering its the Bay Area.

"very good"

4
02/05/2016

reasonable hotel. friendly customer service. driving distance from san jose airport. would stay again. internet could be improved. reasonable hotel. friendly customer service. would stay again. internet could be improved.

"Good Accommodations, Convenient Location "

4
29/04/2016

We needed a hotel near the airport in San Jose that was also a good value and chose this Best Western Plus hotel. We've had good luck with Best Westerns and this was no exception. In fact it is one of the nicest Best Westerns we've stayed in. The room was a very good size, very clean and the breakfast was quite good. The staff was friendly and very attentive. If took us less than 10 minutes to get to the airport, great for an early morning flight. And because breakfast doesn't start as early as we had to leave, we were offered snacks to take with us the night before. The hotel is right near Santa Clara University, a lovely place to walk. It's convenient to a supermarket and other stores, and since there are refrigerators in the rooms that's another great feature.

"Best Western Airport Plaza - San Jose"

2
26/04/2016

Motel pretending and charging like a Hotel. Roadside rooms are noisy and also the noisy fridges. Does not have a bar so no place to relax in the evening as there are not many places nearby either. Breakfast was very good, served in a small area by the reception.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Dear Mr. Shah, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As you may already be aware, this area is extremely impacted Monday through Thursday. During your stay we were we were at maximum occupancy. The rooms on the Alameda side experience some additional noise from the road during the day; at night the noise is lessened. We maintain competitive rates which are far below the 3, 4 and 5 star hotels that can be found in the Downtown San Jose area. While these hotels may have a bar, they certainly do charge for the complimentary services that we provide including parking, Wi-Fi and breakfast. Additionally, we are not a motel. Motels are normally roadside lodging facilities along highways and interstates that cater to motorists. We cater to a large number of short-stay business travelers, airport stay-overs and Santa Clara University college families. We welcome everyone to our hotel. Our proximity to the interstate makes us a great option for travelers. We are just a short drive from Santana Row, Valley Fair Mall, Downtown San Jose and the City of Santa Clara; less than a 5 minute drive for each location. All of these areas have restaurants, eateries, café's, bars and lounges. Thank you for your kind words regarding breakfast. Both Ciria and Heidi work very hard to ensure that our guests are well fed and ready to take on the day. After all, breakfast is the most important meal of the day! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Amber Todd General Manager BEST WESTERN PLUS Airport Plaza

"Santa Clara University accepted Students day visit"

5
22/04/2016

This Best Western Plus provided the perfect place for my son and I while visiting SCU. Our room was fresh and renovated recently, beds were comfortable, front desk friendly and a surprisingly nice breakfast with warm options like eggs, bacon and make your own waffles was available and particularly appealing to a hungry 17 year old boy. The bread choices were basic processed but there were cereal choices, coffee, tea, yogurt and fruit. There was a thoughtful server who was available and unobtrusively keeping things stocked and clean. The hotel was close to the airport and the school. It was perfect for our needs.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Mrs. Susan B., Thank you so much for taking the time to write a review about our hotel. We hope that we will have the honor of serving your family for years to come should SCU be the one! We have worked very hard to develop the breakfast that our guests want to see. We are in the process of revamping breakfast again to provide more options for everyone. Breakfast is certainly the most important meal of the day and we want our guests to feel satisfied and ready to take on the day. Ciria, our Head Breakfast Attendant, certainly wants everyone to have the best possible experience. I will remind her that her efforts have not gone unnoticed. Thank you for recognizing her. With regards to our beds, we have had several guests who have asked, we currently use the Serta Perfect Sleeper. It is part of the Cheshire IV collection with the pillow top option. Thank you again for staying with us. Your New Best Western Family

"Beware, rates are deceptive - hotel and service are good"

2
17/04/2016

The hotel is named the Best Western Plus Airport Plaza, but it does not have an airport shuttle service. The presented rates on the BW website look competitive until you add $30 (+ or - depending on the # in your party, there were 4 people in ours) for transportation to and from the airport, which is 2.2 miles from the hotel, and the inconvenience of dealing with the cabs at SJC, finding a cab large enough to handle the people and luggage in your party, etc. The hotel itself is nice, you can tell care and attention were taken in the remodel / upgrade. Our room was at the end of a hallway (per our request, thank you BW) and on the parking lot side of the hotel - so very quiet. However, the exhaust fan in our room was very noisy and the flow restricted shower head was maddeningly weak - plan on spending an extra 5 - 10 minutes in the shower - ladies, I am not sure how you will get shampoo out of your hair. The business center is against the wall in the same room as the breakfast. The complimentary breakfast was good, but a large screen TV with the volume turned up way too loud was irritating. The area is a bit sketchy and there's nothing close nearby - nearest anything is 5 long blocks away on a busy 4 lane arterial road. The hotel staff we encountered were nice and provided good customer service. Given the lack of an airport shuttle, I cannot recommend this hotel for travelers without access to a vehicle - i.e. those with an overnight layover at SJC, if you have access to a vehicle, then this hotel will certainly meet (and possibly exceed) your expectations.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon OOBDC, Thank you very much for taking the time to write this review regarding your recent stay here with us. I want to make sure that I address all of the concerns presented to us through your review so that we may have a good grasp on what changes we need to make. Your feedback is extremely important to us. We have taken into consideration the effects of not having a complimentary shuttle to and from the airport. Most of the smaller, independent hotels cannot offer a shuttle for a number of reasons most of which deal with operational costs and liability issues; we are among that group of hotels. Good news is that we have partnered with a number of taxi companies and LYFT to help reduce the amount of money spent on transportation. Available for all of our guests to use with the LYFT application is the Promo Code XUDERA. We are continuously working on providing guests with more economical transportation options. Additionally, there is public transportation provided by the Valley Transportation Authority that has little to no-cost options. From the airport, the free airport flyer (Route 10) is available from 5:00am to 11:30pm every day. The free airport flyer will take guests to the Santa Clara Transit Center where guests will then need to take Bus/Route 22 to the hotel. To get back to the airport one would take Bus 22 to the Santa Clara Transit Center and then the free airport flyer which is Bus/Route 10. Bus/Route 22 operates 24 hours a day and Bus 22 is only $2.00 per ride. Our rates reflect the lack of shuttle as compared to the larger hotels that do offer a shuttle. It is also important to remember that the larger hotels do not offer complimentary parking for vehicles, most do not offer complimentary Wi-Fi or breakfast; we offer all three at no-cost to our guests. With regards to the area, we are situated right between Downtown San Jose and Santa Clara University. The area is completely safe and is a mixture of the Downtown scene and the typical college town. Neither the hotel staff nor our guests have ever had any issues here at the property as far as safety is concerned. The hotel offers the quiet and very secluded feel. Miguel, our Maintenance Supervisor, has attended to the exhaust fan and water situation that you experienced in your room. Our guests will not have issues rinsing shampoo out of their hair. Additionally, the television in the lobby can be adjusted to everyone's liking. We put the remote at the desk so that our guests have the option to change the channel or adjust the volume. Thank you again for taking the time to write this review. We hope that you will give us another chance to provide you with the best of service. Amber T. General Manager Best Western Plus Airport Plaza

"Very clean and cozy"

5
06/04/2016

I don't travel very often and I was by myself, this hotel was clean and the staff was very kind and helpful. The hotel was very nice and the room was comfortable and cozy. I would definitely stay at this hotel in the future.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Jessica H., We are so happy to have had you stay here with us; it was definitely an honor having you. Thank you for recognizing the staff members, they all work very hard to ensure each guest is well taken care of. Our location and attention to security makes us a great option for those who travel alone. The area is very safe and the staff members not only watch the camera system very closely but they also conduct hourly walks to ensure that doors are closed, there are no lights left on in the cars and that there is no one who is not a registered guest hanging around the property. Your safety and security is very important to us and we do not compromise on that. We hope that when your travels bring you back to the San Jose area that we are your go-to hotel. Thank you again for your kind words and your review. Safe travels, Amber T. General Manager Best Western Plus Airport Plaza

"Road noise"

3
02/04/2016

rooms face a very busy road that is traveled constantly you should bring ear plugs or request a room with a best western parking lot view cause the other side is just not what I expected. the check in was fast and could see that it was late and we just wanted to get in our room and crash.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Mr. Paul J., Thank you for taking the time to write a review regarding your recent stay here with us. We appreciate your business and for giving us the chance to serve you. With regards to the rooms on the Alameda side, there is some noise that comes from the traffic and street signals but this typically dies down around 9:00pm and resumes around 6:00am when residents are on their way to work. We do have ear plugs for guests and we try to accommodate everyone who wishes to be on the parking lot side. Unfortunately, due to the number of rooms vs. reservations we cannot always guarantee that the request will be met. As it should check-in is fast – we know that our guests have so many important things to do while in San Jose and it is part of our mission to get you on your way as quickly as possible. Thank you again for taking the time to write about your recent experience. We appreciate all feedback. Amber T. General Manager Best Western Plus Airport Plaza

"great customer service"

5
31/03/2016

this hotel gets an A plus for their excellent customer service. staff eager to assist travelers. staffs knows how to give directions.my husband was very pleased with the room. nice clean room, very comfortable beds. very good full breakfast.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Zuly R., Thank you so much for your kind words. It is always motivating for staff members to see that their hard work was noticed. I am beyond happy to report that each and every staff member is ready and willing to assist all of our guests at any time and for any reason. We take pride in having the friendliest of staff and a balanced hotel. We are so glad to see that you and your husband liked the room, beds and the full hot breakfast that we serve each morning. We try our very hardest to provide nothing but the best for our guests. Please accept this as our invitation to come and see us over and over again for years to come. It would be a real honor to have you all back. Until next time, may your travels be safe. Amber T. General Manager Best Western Plus Airport Plaza

"Best Western on the Alameda"

4
15/03/2016

Great location. Very nice hotel staff and accommodations Nice and quiet and parking was close. Easy freeway access and close to airport and San Jose downtown. Coffee service for 24 hours was a real treat.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Cheryl, Thank you very much for taking the time to write a review for us. We are always ready to receive feedback from our guests. Any feedback is appreciated as we want to give our guests exactly what they want. I do agree that the location is great. We are just outside of Downtown San Jose, close to the major freeways, one exit away from the San Jose International Airport and right now the street from Santa Clara. Our coffee and tea service is available 24 hours a day for our guests. The machine we have is a real treat for us. You get to be your own barista in a sense. The coffee machine has been a real hit with our guests. Thank you again for your kind words. All of us here appreciate your feedback. Respectfully, Amber T. General Manager

"Great Stay"

5
14/03/2016

I totally loved this Hotel I would definitely stay again if I were to visit again. Parking is a little limited but thankfully I had no problem. Beds are really cozy and comfortable. Breakfast was amazing.. A whole variety of choices to choose from. Staff was okay. Loved it!

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Jessica, We are so happy to hear that you loved your stay here with us. We try our hardest to provide a home away from home feel for all of our guests. The hotel is rather small – because of this our parking lot is small but I assure you that every guest has a parking spot. The smaller more intimate feeling of the hotel allows us to get to know our guests. We value that aspect very much. We will be here when travels bring you back to San Jose. We cannot wait to see you again! Amber T. General Manager

"Not so bad"

3
14/03/2016

Positive sides: rooms are clean, quite large and comfortable. Negative sides : basic breakfast and undrinkable coffee. Let me recommend rooms not in front of the main street. Those are really noisy because of the traffic, also during the night. Overall score is medium. I'll be back here in case I don't find anything else.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Agb69, We appreciate your business and your feedback. I am glad to see that you found the rooms to your satisfaction. This is one of the most important aspects of the hotel. We have worked hard to develop a breakfast that is more than basic. We offer a full hot American style breakfast with scrambled eggs, bacon or sausage, red skinned potatoes with onions and bell peppers along with a make your own waffle station, yogurt station and oatmeal station. There are a number of cereals, breads and muffins. We also offer smaller items such as string cheese and a white and dark chocolate dipped almond biscotti for those who do not wish to have a heavy breakfast. If there is anything else that you would like to see on our breakfast buffet, we would appreciate the feedback. We want to make sure everyone starts off their day right with a great breakfast. They say it is the most important meal of the day! We hope business, or pleasure, brings you back to us. Regards, Amber T. General Manager

"One of the nicest best westerns I have stayed at"

5
04/03/2016

This truly is one of the nicest best westerns I have stayed at. Rooms are very comfortable and clean, everything is up to date or fairly new. It defiantly has an up scale feeling to it. The hotel it self is pretty small but it does offer complementary breakfast and free parking which is always a plus in my book. Location is perfect for business trip, near restaurants, shopping and a lot of corporate and office buildings. Definitely recommend staying here.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon xsv_66, Thank you so much for taking the time to write a review regarding your recent stay here with us. We appreciate that you took the time to tell the world about your experience. It has been just under 4 years since our last renovation, we do everything in our power to keep the modern, clean feel for our guests. We are very small in size with just 40 rooms and yes we do offer a complimentary full hot American style breakfast. Soon we will offer a grab-and-go option for our guests who have to leave early. We want everyone fed and ready to take on the day. We hope to see you again very soon. Until then, safe travels! Amber T. General Manager

"small hotel good location"

4
28/02/2016

This hotel is a bit expensive for what you get but is average for the area. The hotel is clean, the internet is good and the breakfast is average. Small parking lot, small property but very comfortable. Great location close to airport and east to get around the area. I would stay here again if budget allows it.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day, On behalf of the entire staff here, we would like to thank you for taking the time to write this review. As you have mentioned, this area is extremely expensive. We try our very best to keep rates competitive and offer more than anyone else. Our property is very small, with only 40 rooms; we believe that the small setting helps us all get to know our guests. We know that a clean room, good breakfast and strong internet is what our guests want, we work hard every day to provide just that. I do hope your travels will bring you back to us. Until next time, safe travels. Amber T. General Manager Best Western Plus Airport Plaza

"Best Hotel Near Santa Clara University"

5
26/02/2016

The Best Western Plus Airport Plaza, San Jose is within walking distance to Santa Clara University and 2 Starbucks. All of the staff are extremely friendly, professional, and helpful. The hot breakfast is amazing. The rooms are large and very clean. The beds are very comfortable. Parking is covered and plentiful. We have stayed at other hotels near the university and this one is the best by far.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning!! It was a real honor serving you. I am so happy that you have found us and that your experience was a positive one. We are within walking distance to both SCU and Starbucks…we lucked out on that. SCU and Starbucks are serious business! Many of our guests enjoy the walk to SCU, makes graduation and family weekend just that much less stressful. Thank you for recognizing my staff and our breakfast. We take a lot of pride in what we deliver and you have helped confirm that all of our hard work has paid off. Thank you for your review, all of the feedback we receive only helps us improve. We want to provide only the best for our guests and that includes the beds and breakfast. Until next time, may your travels be safe and enjoyable. Amber T. General Manager Best Western Plus Airport Plaza

"Convenient Location"

4
25/02/2016

This Best Western is in a great location for easy access to and from the San Jose Airport and for accessing freeways. There aren't any restaurants in the area for dinner, you'll have to travel into downtown San Jose or other areas, nothing within walking distance. The beds are not a high quality bed. For the price of a room, the beds should be a higher quality, comfortable bed.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mr. W., Thank you for your recent review regarding the hotel and your stay here with us. As you mentioned we are very close to the airport and some of the major freeways. We do have a few options for dinner within walking distance; towards the university there are several options which are less than a mile from the hotel. Aside from those options, travel is required. We have paired with a number of different taxi and transportation providers to get the best in rates for our guests. I apologize that you did not like the quality of the beds we offer; we currently have Perfect Sleeper Pillow top mattresses by Serta in all of our rooms. This type of mattress is industry preferred and a major part of why we went with the pillow top and brand option. We do hope that you will stay with us again in the future so that we may have the chance to provide you with the best of service. Have a pleasant day! Amber T. General Manager Best Western Plus Airport Plaza

"Most unprofessional manager "

1
13/02/2016

We received a smoking fee during our stay, neither me or my co worker smoke, so I called the hotel to dispute it. I left several messages for the manager (Amber Todd) , but it was apparent that my calls were not a priority whatsoever. I also left her a voicemail and sent two emails that were not responded to. Finally , just yesterday, I received an email response from her. She told me that I 'better not call and demand that the charge be reversed' hahaha. I never demanded anything, I simply requested to speak with her on several occasions. She also provided pictures of 'proof' that we smoked in the room. All I see are some green flakes on a table and trash in a bag. I explained that my Roomie used the desk to roll a joint, yes he smokes weed but never in hotel rooms. She said she refuses to reverse the fee, and is now ignoring my request to speak with her superior. We will see how that works out I guess haha. We travel weekly for work and never have encountered such an unpro manager. Amber , get a clue. A simple return call was all that was needed.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening Mr. Roggeman, Thank you for taking the time to write your review regarding your recent experience here at our hotel. I would like to first address the main issue at hand; the non-smoking policy that we have in place for all rooms. We have a very small property with only 40 rooms and we sell-out weekly so it is extremely important that we maintain the highest of standards with regards to the condition of our rooms. Our guests deserve the very best that we can offer. We do not permit smoking of any form that includes cigarettes, marijuana, hookah or any other form of tobacco. We do have designated spots around the property for smoking. The smoking violation fee was placed onto your account after I, personally, inspected the room. The room reeked of marijuana and for that reason we had to take the room out of inventory, aerate and clean the carpet to rid the room of the smell of marijuana. As you mentioned we provided you the proof that the room was smoked in. This is extremely important step in our process as we do not like to have to charge anyone for violating the smoking policy but do so when the circumstances call for it. I understand your concerns and I reviewed everything prior to responding to you. Unfortunately, I was unavailable on the day you called and was able to get to your email around 10:50pm on Friday night. Out of consideration for your time, I felt it was too late to contact you via phone so I emailed you. As the General Manager for the property, I am in charge of all guest relations and there is no one above me at the property. Additionally, I never advised you that you had “better not” contact the hotel…I asked you politely not to contact the hotel and demand a refund as you had done in the past. That information is untrue and I would never treat a guest in such a manner. Between your emails and voicemail, there have been a number of different stories on your end with regards to what happened. I have heard everything from the two of you not smoking at all, to your roommate rolling a cigarette and now on your Trip Advisor review that your “roomie” rolled “a joint” and unfortunately your contradictions in this matter have complicated it. I wish this would have worked out differently. All of our guests deserve the very best that we can offer them and because the room had to be taken out of inventory to be deep cleaned; the fee was assessed and will remain in effect. I do wish you future success and am open to discussing this matter with you and your company if need be. Thank you again for taking the time to write this review. Although, this was not a positive review I think that anyone reading this can see how serious we are about providing all of our guests a clean room – free of any smells. Amber T. General Manager Best Western Plus Airport Plaza

"Well appointed, but don't expect to sleep"

1
08/02/2016

When I entered my room, my first thought was, WOW! The decor and updates to the room were fantastic. As I closed the door and fully entered the room, I knew I was in trouble. I could hear the neighbors TV clear as day (and could tell they weren't playing it too loudly, it was just that the walls were completely useless as a noise barrier. I also heard people yelling in the parking lot. This was at about 10 PM, the yelling and cursing outside (which was right outside registration) continued past midnight, with several people yelling in the hallways too. Management did nothing and I eventually got to bed between 1 and 2 am, waking up at 4 am to catch a flight for a day of travel.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. Goldstein, On behalf of the entire staff here, we would like to apologize for the noise level that you experienced the night you stayed here with us. After reviewing the hotels security cameras and speaking to hotel staff, I am happy to report that the noise you heard was addressed several times by the hotel staff. Part of the noise came from the apartment complex next door and the other part of it was from the guests who had returned to the hotel after all of the Super Bowl festivities. I want to make sure that you as well as our future guests know that noise is not an issue we deal with on a regular basis and we did address it on several occasions. This area is normally very quiet however, during the Super Bowl weekend the entire area experienced an influx of guests and noise. During our hourly walks of the property, we noted several rooms with televisions that were being played rather loudly - we also called these guests and kindly asked for them to be lowered. We honestly do all that we can to ensure that each guest's stay here with us is as perfect as it can be. Again, we apologize for the noise and inconvenience you experienced. The team and I will be working on ways to further deal with these types of issues so that no one else's sleep is disturbed. We hope that you will give us another chance to provide you with excellent customer service and a very restful night. Thank you for taking the time to take this survey. Amber Todd General Manager

"Room was comfortable."

3
05/02/2016

Room was great,breakfast was good. Way to close to the road.....very noisy all night. Next time I stay here I will ask for a room on the backside of the building. Back side has a nicer view of the homes and Redwood trees.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. W., Thank you for taking the time to write a review regarding your last stay here with us. We are all so glad that you liked the room and the full hot American style breakfast that we offer. It is important to us that every one of our guests is not only comfortable in their rooms but that they have a great breakfast to start the day. With regards to the noise level on the Alameda, it is true there is some noise that can be heard because of traffic and the road signals. It normally dies down between 8:00pm and 9:00pm and starts back up the next morning around 6:00am when everyone is on their way to work. Alameda is one of the main roads here in this area. We are working to reduce the amount of noise experienced and will keep everyone updated with those details. Thank you again for taking the time to write this review. We look forward to seeing you next time you are in San Jose. Respectfully, Amber T. General Manager

"decent hotel as expected "

4
31/01/2016

I stayed here for 2 nights and it was quite decent. Nothing fancy, but it was very clean, and the staff were helpful and friendly. The one disappointment I had was in assuming there would be an airport shuttle. I had to take a cab, which cost me $15 plus tip each way. My room had a microwave and fridge, so this helped to save money on food. The hotel is within walking distance of many restaurants and shops. It's a nice area, and I felt safe, even after dark.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon jimihendrix, On behalf of the entire staff here, we would like to thank you for your review and for staying with us. We know that there are so many hotels in the area and we are honored that you decided to stay with us. Thank you for recognizing staff, the team here is very tight-knit and we believe that this translates well into our customer service and what we are trying to accomplish here. The shuttle issue is one that we have been dealing with for quite some time now. As much as we would love to have one, it has just not worked out in our favor yet. Thank you for pointing out the area's safe feel – this is such an important factor when choosing a hotel. We are mainly a residential area but we are so close to Santa Clara University and the surrounding dorms and eateries. At this time, we are working with local cab companies to get better rates and discounts for all of our guests. Thank you again for your time. We hope to see you again very soon. Amber T. General Manager

"Convenient friendly property"

5
31/01/2016

I stay here because it is close to my daughter's house. But it is right near the freeway and it is easy to access many different things. The staff is friendly and helpful. I recommend this hotel if you don't have to be right downtown

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mrs. Sherburne, I am beyond honored that you took the time to write this review for us. I remember back in 2012 when I first started here, you were one of the very first guests that I had ever checked in. Almost 4 years later you still give us the pleasure of serving you while you are away from home. That means so much to us. We are so happy that your daughter lives so close to us. Location is so important for some guests and I thank you for letting all of our future guests know where we are located. We are just under 5 minutes from both Downtown San Jose and the airport; just a hop, skip and jump from the 880, 17, and 101 highways. I would also like to thank you for recognizing Miguel in your Medallia review. He has been here for quite some time now and enjoys every chance he gets to deliver the best in customer service. We cannot wait to see you next time. Thank you for also recommending the food at the Wynn in Las Vegas. I was able to steal some time to get out there and eat at Jardin and it was amazing just as you said it would be! Until next time, Amber T. General Manager

"Professional staff and quality hotel"

5
21/01/2016

The hotel was new, very clean and well decorated. The professional staff was courteous and willing to help. The location was convenient to Santa Clara University, shopping with easy access to the freeway. We would highly recommend this hotel.

"Happy and Relieved"

4
16/01/2016

I just stayed at the Best Western Plus Airport Plaza. A thoughtful front desk person at another hotel sagely said to me: "Traffic is so horrendous on a week day morning for getting to the San Jose airport, stay in an airport hotel the night before your flight." I appreciate that counsel as San Jose traffic intimidated me in general. I LOVED This hotel. I liked everything about it. To me, everything about it was DESIGNED by a person who understand travel. I like that the parking for checking in was so close to the elevator & also that the front desk person can actually see your car while you take your things upstairs to your room. I loved that I could use a cart to take things to & from the room. I requested a quiet room also confessing that I had over-packed & did not wish to carry my stuff too far. I was thoughtfully given room 104 which was perfect for my needs. (Sort of on a European system, 104 was upstairs), near the elevator, but 2nd room from it. Perfect for me. I never heard elevator or people in the hallway. The room was pleasing & I appreciated it having a microwave & small refrigerator. I even liked that the shampoo & conditioner were Pantene brand. I run cold & LOVED the unusually good weight of the extra blanket in my closet. Jose was consistently patient with my many questions upon arrival. He graciously helped me get my boarding pass from the computer. Amanda was just so sweet, caring & warm. The breakfast woman was also lovely & warm. The breakfast started early I think at 6AM which I loved because I wanted to leave early for my flight. The breakfast included scrambled eggs, sausage and fresh fruit. The hotel is close to the freeway to the airport and I think at 7AM my trip to the airport took 10-12 minutes which could not readily have been improved given how much I enjoyed the quiet of the hotel. Asking for a quiet room made a difference because it faced the hotel parking lot and I never heard a car or moving traffic and just slept. Mattress comfortable. I probably would have liked to give the place 4.5 stars. By the way, I think the photo of the units makes it look far larger than it feels when there. Just so well designed for the traveler and receptive to people!

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mrs. Cramer, Thank you so much for taking the time to write this review regarding your stay here with us. I have to say, I was so happy to come into work today and see this. I think your review speaks to all of our guests, especially those business travelers. I am glad to know that the hotel worked out perfectly for you and I invite you back for all of your future travels whether it be business or leisure that brings you back to San Jose. Both Jose and Amanda were so happy to see this review; they were both very happy to help you. Although, we did not get to meet in person I am very happy to have spoken with you over the phone prior to your arrival to secure those last minute details. We do the best that we can to meet each of our guests requests. Your review of the hotel is sure to answer some of the questions that our future guests may have. Thank you again for taking the time to write your review and for staying with us. We know that there are so many hotels in the area and for you to have chosen us is an honor. Amber Todd General Manager

"Best Western is comfortable and convenient"

4
13/01/2016

This Best Western is comfortable and convenient for airport access. The food was good, the staff was friendly and helpful, and the rooms were clean and comfortable. Parking options were very handy to support a trip.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day nancycolor, I am glad that you found the most important aspects of any hotel to be what you expected. Comfortable and convenient is past of what we strive to be. I am glad that you liked the food. Ciria and Heidi do a wonderful job at keeping breakfast as fresh and stocked as possible while the front desk staff members are both friendly and helpful. Thank you for recognizing them. It is always nice to hear that all of our hard work is paying off. We look forward to having you stay here with us again. Until next time, may your travels always be safe. Amber Todd General Manager

"Airport Plaza"

5
08/01/2016

I have been staying at the Airport Plaza, my home away from home, for more than seven years and always have had a pleasant experience. It is a small, locally owned and very well run hotel. Airport Plaza, as the name implies, is located near the San Jose Airport but also at the edge of Santa Clara University and easily accessible to downtown San Jose.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Mr. McCarthy, I have to say that I am more than honored to have received this review and even more so that you have continued to stay here with us after all of these years. You have witnessed this place transform in more ways than one. It speaks volumes to what we are trying to do here at the Best Western Airport Plaza. It is true, we have a very small property here with only 40 rooms and we like to think that it creates a more intimate atmosphere. I believe that the size and design make it so that we are able to develop long-lasting, professional relationships with our guests. We would love to become everyone's go-to hotel. I was just showing off my photo you brought me of Fire in the Hole at Pfeiffer Beach in Big Sur to everyone! Did you know Jose is an artist too? He does some really great work. Make sure he shows you next time. Thank you again for your time and loyalty to us. We look forward to another 7 years with you as one of our guests. Amber Todd General Manager

"Overall nice place to stay"

4
23/12/2015

Seems like this hotel was recently renovated which made it nice. While it was modern and clean, it still had quite a bit of the original hotel feel. Breakfast and coffee bar were the best part of the stay.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Ms. Hearn, I am proud to report that our renovation took place a few years ago and I thank you for noticing. We are continuing to make changes based on guests requests - it is nice to have that option considering we are such a small hotel. The breakfast and coffee bar are really some of my favorite parts of the hotel. We have worked really hard to get a good variety out there for our guests and we will continue into 2016 making necessary changes so that everyone has a great experience. Thank you very much for your review, I am sure that future guests will find it useful. Happy New Year! Amber T. General Manager

"Pleasantly surprised"

4
17/12/2015

Very nicely updated. Staff courteous and helpful. Don't pick a room facing the street if you have trouble with traffic noise. The traffic did quiet down at night though. Easy access parking. Easy access to freeway, close to shopping and restaurants.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mrs. K., Thank you for taking the time to write a review about your stay here with us. I do hope that the holiday season was memorable and full of family and friends. Thank you recognizing my staff members, they are certainly one of the most important parts of this operation. The traffic noise is certainly something we are working on reducing with new windows but you are right, at night, it does quiet down. We hope to see you again very soon. From your family here at the Best Western Plus Airport Plaza, may your travels always be safe! Amber T. General Manager

"Well done redo"

4
29/11/2015

I have stayed at this particular hotel for years during the holidays. The hotel has been recently (within the last 2 years) remodeled beautifully and is much more comfortable and friendly. Times past, the management had been grumpy, now everyone on staff seems really happy and delightful.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mr. Nowicki, I wanted to personally thank you from the bottom of my heart for your review. It has been my personal mission to develop a team that is dedicated to making each and every guests stay the best it can possibly be and for you to have noticed that…it's beyond anything I could ever have imagined. Do we still have a long way to go, yes. Are we working everyday to improve customer service and the hotel's overall appearance, yes. It is because of guests such as you that remind us of why we are here in the first place. Thank you for continuing to stay with us during the holiday seasons and the rougher patches that the hotel has had. Your loyalty to our hotel is priceless. May you and your family have the happiest of holidays! Amber T. General Manager

"Good neighborhood environment, Cozy small scale hotel."

4
23/11/2015

Perfect, non-commercial, non-high traffic, small scale hotel (40 rooms) in a semi-residential area yet just a few blocks away from freeway, downtown, and airport exits. Comfy room ready for the high-tech traveler with business and leisure accommodations. Have to make the right turn to get in the entrance on a side street but that's part of the benefit once you figure it out. Would definitely stay here again when in San Jose.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Mr. S., It is the greatest feeling in the world to hear that you would stay here with us again and that you found the location to be perfect. We like to think that our location is an added benefit. After a long day of business or pleasure travel, it is nice to get away from all of the hustle and bustle and relax. The small setting helps minimize the noise. We are working with Google maps to get the entrance to the hotel described better but you are correct. In order to get to the hotel's only entrance you have to turn onto Newhall. Thank you very much for your time. Until we see you again… Happy Holidays, Amber T. General Manager

"The 'Best' Plus!"

5
18/11/2015

My husband and I stayed here after a medical conference and it was hands down better than the $400 per night hotel we stayed at during the conference. It is spotlessly clean which is a priority for us, the towels and linens were wonderful, the bed and bath were perfect and the staff delightful. My husband was unhappy when I told him that I had booked this hotel (his favorite one was fully occupied) but when he saw the room he was pleasantly surprised! We had a great stay and this gem will be our FIRST "go to" choice from now on. Six stars!!!

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Mrs. Woodward, From all of us here at the Best Western Plus Airport Plaza, we would like to thank both you and your husband for staying here with us and for the kind words and encouragement that you have given all of us. This is exactly why we are all here; this is why we all love our jobs. It is our mission to provide superior service to every guest. We want to be everyone's go-to hotel when they travel to San Jose. Thank you for recognizing the Housekeeping staff. The ladies work very hard to maintain the highest of standards so that everyone feels comfortable and “at home.” We cannot wait until business, or pleasure, brings you back to us. Until then, may your travels be safe and exciting. Amber T. General Manager

"Close to Everything"

4
18/11/2015

This hotel has a location that makes it easy to get around the San Jose area. Airport 5 minutes away as well as the Valley Fair shopping mall. There is a restaurant across the street for breakfast or lunch and many other restaurants close by. The hotel breakfast is a little better the the average continental with hot cooked bacon and eggs. Overall was very comfortable stay.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning, We would like to thank you for taking the time to write this review to tell the world about your stay here with us, the entire staff appreciates it very much. We are so happy to hear that you liked the location; it is indeed unique. We are just outside of Downtown San Jose, in a residential area – we are close enough to the main part of town but far enough to where the prices are reasonable and it is not as loud. Another added benefit is we are not under any direct flight path so we experience no airplane/airport noise. We are happy that your stay was comfortable and we cannot wait to have you back! Until next time, safe travels. Amber T. General Manager

"Excellent Customer Service"

5
15/11/2015

First of all I think the people should be acknowledged, Alma Martinez provided excellent customer service responding to our needs and making our stay a positive experience. The property was clean, breakfast excellent, the room amenities more than I expected with refrigerator, microwave and cable TV with all the channels. The bed very comfortable.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning Mr. Simpson, I cannot tell you how delighted I was to come to work this morning and find both your email and the letter you wrote for Alma. There is no greater feeling in the world than to have my staff recognized for their efforts. My staff has been trained to take care of our guests before anything else and Alma surely has caught onto that. There is nothing more important than happy employees and even happier guests. Thank you so much for taking the time to write a letter, an email and a Trip Advisor review for us. Words cannot express just how grateful we are for your efforts. Alma will be happy to see this letter in her personnel file as a reminder of her hard work and dedication. Thank you again for your time and also for staying with us. We appreciate your business and hope to see you again very soon. If there is ever anything you need, please do not hesitate to contact me, Alma or any other staff member directly. Respectfully submitted, Amber T. General Manager

"Great people, great location"

5
30/10/2015

I stayed there three times already and will stay again. The staff is very friendly, rooms are clean and nice, location is good, coffee is good and breakfast, wi-fi and parking is free. What else to ask ?

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning, It is more than an honor to of had you stay with us on three different occasions and to recognize the staff and amenities, especially those that are complimentary for all guests. Here at the Best Western Plus Airport Plaza, we try and give the most to our guests and we thank you for noticing that and taking the time to tell the world about your experiences. Now I know you said, what more can you ask for but I wanted to make sure that if there was anything we could do to make your future stays more pleasurable that you let us know so that we could try and work that our for you, your family and all of our future guests. We want to be the only hotel you stay at while in San Jose. Thank you again for staying with us on multiple occasions and for taking the time to write this review. We hope to see you again very soon. Until that day comes, may your travels be safe and enjoyable. Respectfully, Amber T. General Manager

"Clean, new and simple"

5
29/10/2015

This is an excellent value and good location right off the I-880 ramp. Previously I had stayed at other hotels, but due to price increases tried this location; the hotel is very new (or recently renovated) with nice quality rooms and amenities, free breakfast and parking, and overall an excellent price given the other area options.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning kjrupnow, Thank you very much for taking the time to write a review regarding your stay here with us. As you already know, the prices in this area can be a bit steep especially during the week. We try to maintain very standard and structured rates throughout the week. It is important that our guests know that we understand that they have a life outside of business travel. With regards to the property, we renovated a few years ago and I am happy to report that we have maintained the renovation as much as possible – thank you for recognizing that. When business or pleasure brings you back to San Jose we hope that you will stay here with us. May your travels be safe and enjoyable. Thank you again, Amber T. General Manager

"Great location for us!"

4
26/10/2015

We traveled to San Jose for football games. We were able to get everywhere without a car. The hotel itself was clean and comfortable. We appreciated the staff doing extra going the extra mile for us. The pool and spa area were nice but noisy from traffic. Also the back side of the hotel is quiet side. Enjoy the great breakfasts and on demand fresh coffee.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Morning k2suzette (and thank you for some of that rain we are experiencing today), I wanted to thank you for staying here with us for the football game. We have heard that some people think we are too far away because we are not in Santa Clara where the new Levi Stadium is at but in fact we are very close. We are just under 7 miles from the stadium which is about 10 minutes driving. San Jose's public transportation system is conveniently located right outside of the hotel. VTA Route No. 22 will connect you to the 57, 60 or 902 which takes you directly to the stadium. There are also taxi's and Uber drivers that are available around the clock. Additionally, Flywheel has provided us a discount code for guests to use. Anyone in need of a taxi who is willing to download the application is welcome to use the discount. The extra mile is never too far for staff here at the Best Western Plus Airport Plaza. Thank you again for your review. We hope to see you here next game. Amber T. General Manager

"Renovated"

4
26/10/2015

Hope they haven't finished renovating this property. A lot still needs to be done. The second floor is complete and is very nice. The rooms are smaller than a Hampton's but nicely turned-out. I'd stay here again. ...........................

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mr. S., We are proud to report that our last renovation was just under 4 years ago. Staff has done an amazing job keeping up with the property to ensure that it has kept that newly renovated feeling. I would love to hear your feedback on what else you think needs to be done at the property as we are always trying to keep up with the times and what our guests want to see. Best Western's membership organization allows for each of the hotels (all of which are independently owned and operated) to have a different décor and a unique vibe which sets us apart from Hampton/Hilton. Best Western prides itself on having properties that speak to the area and the guests. You will never see our décor at another hotel – this area requires hotels to be modern while offering the most. Thank you again for your review. Amber T. General Manager

"Good location and great cost-value ratio"

4
18/10/2015

Very good free WiFi in the room, free breakfast with good coffee (espresso machine with coffee beans, not ground coffee) and on a good location 10 minutes from caltrainstation, 20 minutes from convention center and not far from airport, either. Box spring bed! Very good mattress. Clean room, nice staff. Didn't try pool or fitness room. Only disadvantage: the street-side rooms are very noisy.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Greetings from California, We do hope your trip back to Berlin was quick and easy. I wanted to thank you for your review about our property and for pointing out the coffee machine. We have been in love with this machine since we acquired it. The grinding of the coffee beans creates a wonderful and very inviting smell to the breakfast room and we want everyone to enjoy breakfast and start their day off the right way. Hopefully next time you have the option to use the pool, spa and fitness center. We also have free passes for our guests to enjoy the Central YMCA which is just minutes from the lobby. Thank you again for your review. Happy traveling! Amber T. General Manager

"Very nice experience"

5
14/10/2015

The hotel was very clean and modern. The room was also very clean. The front desk staff was very friendly and helpful. The breakfast was excellent with lots of offerings. Very convenient to the airport and major traffic arteries. It was a very good stay for me.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Day Mr. Charles C., It was a pleasure serving you during your stay here with us and we hope to see you again very soon. I appreciate you recognizing all that you did in your review. We pride ourselves on being very clean, helpful and friendly. We want nothing more than your stays with us to be as perfect as they can possibly be. We do try and offer the most for breakfast because we know that everyone has different tastes and needs. We have found a great healthy and heartier balance in our breakfast offerings. We are very close to the airport as well as the freeway. We love that we are not right in the Downtown area but not too far off from some of San Jose's major points of interest. We hope that your travels bring you back to us very soon. Have a great day!! Amber T. General Manager

"Very nice hotel"

5
11/10/2015

The hotel was very easy to access from the highway. Check in was very fast and efficient. The hotel itself is in very good condition. The room was good size as was the bathroom. The breakfast in the morning was very good.

"Great room but moisy"

3
09/10/2015

Close to airport for quick turn around flight. Room clean and comfiest bed, however the street noise was very loud. Nice people at the front desk when checking in. I would rate it higher if not for the noises. The shower was roomie and also very clean.

"Spotless rooms/Excellent service/Great breakfast"

5
05/10/2015

Have stayed at this location 3 times recently.The staff is very friendly and helpful.The rooms have been spotless on every visit.They offer a full breakfast including hand made breakfast burritos.5 to 10 minute visit to downtown SAN JOSE or SANTA CLARA

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mr. Livermont, We would all like to thank you for all of your recent stays here with us, there is no better feeling in the hospitality industry than being remembered and revisited. Your loyalty to our brand and our hotel is very much appreciated. I am glad you enjoyed the recent introduction of the breakfast burritos. We wanted to mix it up a bit and offer something for those guests who are on the go. It is important to us that we help each one of our guests start their day off the right way with a great cup of coffee and a great breakfast. Thank you for recognizing my Housekeeping staff's dedication to their work. Cleanliness is extremely important to us and we will continue to ensure that all of our rooms are cleaned to the highest of standards. It has been an absolute pleasure serving you and we hope to see you again really soon. May our travels always be safe. Respectfully, Amber T. General Manager

"Great Location, Great Property"

5
02/10/2015

I am adding my review because other reviews lead me to this property, and the management reads reviews and often comments showing they care about how they are seen by the public. Great staff, at check in received a list of restaurants and locations, room was clean, upscale decorations for this kind of hotel, clean and smelled good (not scent masking good but clean good), germ free remote, and staff call after getting to room to make sure everything was satisfactory. Very impressed and details showed management that has pride in property.

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Afternoon Mrs. Santasusie, I would like to thank you not only for taking your time to write a review about our property but also for taking the time to read our guest reviews and for choosing to stay with us. I would like to extend the greatest THANK YOU to all of our guests who have written a review here on TripAdvisor, you all have made such a positive impact on our hotel. You are right, I care very much on how we are presented to the public. We want the chance to serve everyone who comes to San Jose. Thank you for recognizing my staff and noticing the little details we have put in place. It is because of reviews such as yours that staff is motivated to make each guests stay as personal and prefect as we can possibly make it. Thank you again for your review, I cannot express how grateful I am for your time and kind words. We hope to see you again very soon. Have a blessed day! Amber T. General Manager

"Excellent; highly recommend"

5
01/10/2015

We travel a lot for pleasure and have certain criteria for the perfect (for us) mid-priced hotel. This Best Western Plus met them all. Staff members were all very friendly. The room (and hotel) were very clean and bright. The bathroom was well lit, with large counter space, lots of toiletries and good shower. There were two suitcase stands, one built in and one portable (with a convenient space for it). There were lots of plug ins everywhere (two for each bed plus across the room at the desk and also on the wall)! Beds were very comfortable and air conditioning was quiet. In addition, what a great breakfast. They had a large selection of well prepared breakfast items, hot and cold - probably the best free breakfast we have encountered in many years. Great job all around. We will be looking for Best Western Plus in the future.

"Good option in San Jose"

4
23/09/2015

Good hotel option in the San Jose airport area. Friendly reception staff, clean rooms and public areas and reasonable breakfast choices (included). Also ample parking on site. Reasonable prices for the area, so a would certainly recommend for business or personal travel.

"Nice Stay"

5
20/09/2015

The room smelled so nice and very clean, especially the bathroom!! The beds were comfortable. The hotel was only 8 minutes away from the San Jose Center of Performing Arts and the Westfield Valley Mall which was great. The staff was very friendly. I'm so glad I booked this hotel. AWESOME PLACE!

Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Dear Mrs. Lopez and Family, We have something in common – you are glad you booked this hotel and so are we! If I remember correctly you and the family stayed with us when you went to see the Lion King Production at the San Jose Center for Performing Arts. I hope the show was as amazing as I heard it was. I am so glad that they came to San Jose – without them we never would have met you and your family! Thank goodness for Disney! Thank you for taking your time to write this review, it is so important to us that we know how our guests feel about what we offer. If there is ever anything I can do for you and your family, please do not hesitate to contact me. Have a great day and Hakuna Matata!! Amber T. General Manager