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Best Western San Dimas Hotel & Suites, San Dimas

4.5/5  - basé sur 320 notations.
501 W Bonita Avenue, 91773-2500, San Dimas, United States - visualizzare mappa

Benvenuto al Best Western San Dimas Hotel & Suites!Il BEST WESTERN San Dimas è l'hotel più apprezzato della zona, vicino a college e università, centri commerciali e aree ricreative. A breve distanza da Claremont Colleges, Azusa Pacific University, University of La Verne e Cal Poly Pomona, il Best Western San Dimas Hotel & Suites è una delle mete preferite dai potenziali studenti con le loro famiglie, nonché da docenti, relatori e personale universitario in trasferta. I vantaggi comprendono una sistemazione comoda, tariffe speciali per soggiorni prolungati e la vicinanza a numerose aziende. Soggiornando al Best Western San Dimas Hotel & Suites, i genitori e i potenziali studenti in visita nelle scuole della zona si troveranno in una posizione centrale. Grazie alla vicinanza agli aeroporti internazionali di Ontario e Los Angeles, gli uomini d'affari considerano il nostro hotel la propria base operativa durante i viaggi di lavoro. Offriamo anche un business center e una sala meeting a uso degli ospiti. Inoltre, la vicinanza all'Ontario Convention Center agevola il personale e i visitatori di eventi o fiere. Le opportunità ricreative e di svago sono infinite per gli ospiti di questo hotel BEST WESTERN di San Dimas. Potrai assistere a una partita o a un concerto, rinfrescarti al parco acquatico Raging Waters®, visitare Disneyland®, o semplicemente fare shopping e pranzare nel centro storico di San Dimas. Il LA Fairplex, sede della fiera della contea di Los Angeles, è nelle vicinanze e ospita numerose mostre ed esposizioni durante tutto l'anno. Qualsiasi cosa tu scelga di fare, il Best Western San Dimas è pronto a offrirti un soggiorno il più comodo possibile. Ristrutturato di recente, famoso per la pulizia, l'eccezionale colazionepreparata al momento e il personale più cordiale in città, il Best Western San Dimas si impegna a fornire ai propri ospiti il livello di ospitalità e servizio garantiti dal marchio Best Western. Ti auguriamo un soggiorno gradevole!

Best Western

San Dimas Hotel & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio massaggi
    Servizio massaggi
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 315 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
218
Molto buono
76
Nella media
11
Scarso
8
Pessimo
2
CONSULTARE I PARERI SU
Affari Affari
66
Business Business
41
Da solo Da solo
19
Di coppia Di coppia
40
In coppia In coppia
69
In famiglia In famiglia
144
Viaggio con amici Viaggio con amici
9
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great hotel and great breakfast."

5
28/08/2018

Stopped off overnight on way to Vegas as it was on route. Great hotel, clean, quiet and a great breakfast with loads of choice including a freshly made omelette of your choice. Had a lovely looking pool although didn't have time to use it.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Catherine, Thank you for your five star review and compliments regarding your stay! We look forward to seeing you next time! Sincerely, Tiffany W. Best Western San Dimas

"Gem in the desert"

4
27/08/2018

This place was an peaceful and fun oasis for us. It was our first overnight in SoCal and close to Raging Waters. The pool was beautiful and warm. The room was good. The breakfast was good. If I'm ever back in the area this is the place I will be staying.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, We would like to thank you for choosing to stay at the Best Western Hotel and Suites. We are delighted to be your chosen hotel in San Dimas, California. We sincerely look forward to seeing you next time! Best regards, Tiffany W. Best Western San Dimas

"Shanna's Certification"

5
17/08/2018

Best place ever, little pricey but you get what you pay for. Great room, well planed out, clean & comfortable. Good breakfast, several choices personally prepared for us and tasted great. We'd do this place again if a chance or need appears.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Shanna, Wow! Thank you for your five star review and compliments! We are so pleased to hear your compliments regarding our cook to order breakfast, spacious room and well kept grounds. We look forward to seeing you next time! Sincerely, Tiffany W. Best Western San Dimas

"Small, quaint and perfect!"

5
14/08/2018

Spanish style hotel, only 2 stories. Staff is awesome, short order breakfast menu fresh and tasty. Be aware... there is no elevator, so all luggage needs to be carried to 2nd floor. Close to many restuarants and stores. Nice get away with pool, gym and business center.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, Wow! Thank you for your five star review and compliments! We are so pleased to hear your compliments regarding our cook to order breakfast, central location, awesome staff, and well kept grounds. We are looking into installing an elevator in the near future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior service. Sincerely, Tiffany W. Best Western San Dimas

"Peaceful, Clean & Safe Location"

4
23/07/2018

It is an older property but well kept. I give San Dimas a thumbs up as a town, if you like quiet sleepy towns. The hotel actually had someone cooking omelets which were good. The downside is that at times there were lines to get your order and if you are in a hurry you will just have to settle for a bagel or something else. This is different than most hotels that have the pre-made eggs and sausage patties.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Cliff V, We would like to thank you for choosing to stay at the Best Western Hotel and Suites. We are delighted to be your chosen hotel in San Dimas, California. We sincerely appreciate your compliments regarding our famous cook-to-order breakfast. We look forward to welcoming and servicing you again in the future. Sincerely, Best Western San Dimas

"No Humidity Problem Here"

5
22/07/2018

I read a recent poor review of the hotel complaining of high humidity, unfriendly people, etc. Southern Californians got to suffer through very high humidity in June and July this year. The Hotel can't control the weather. I stayed here twice in the past two weeks and will be staying here off on on for the next month and always stay here, even though several hotels are closer to my work location. All but a few of the rooms do not hear the freeway traffic! The train only goes be a few times a day and it's not when you are sleeping. The staff is very friendly! I have rarely had any issues with maintenance or cleanliness and have stayed here for over 30 nights in the past year. In reading the other reviews it is important that clients know, their are no elevators for the second floor. That is why all the elderly guests are placed on the ground floor. And for the reader who would not park their car near the dope smokers in the parking lot, I'm glad they are out there. They are hotel guests who can't smoke in their rooms, so while they are out there, it is less likely any of our cars will be broken into. The bottom line for this Hotel is that it is a good hotel away from home, and the cops have never been called for a problem during any of my stays!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Hawk204, Wow, we really appreciate your compliments and support over the years! Best Western San Dimas is devoted to providing you with excellent facilities and amenities such as free high speed Internet, spacious rooms and cook to order breakfast. Warm smiles and friendly service is our policy every day for every guest. Our staff truly cares about all your travel needs, making your visit comfortable and memorable. Once again, we would like to thank you for staying at the Best Western San Dimas and we look forward to welcoming and servicing you again in the future. Sincerely, Best Western San Dimas

"Humid Hotel"

2
22/07/2018

This hotel did not feel clean, and the humidity inside our room was very uncomfortable: bedsheets felt damp, floor was grimy. Breakfast is made to order, which is a plus, but I would not stay here again because of room humidity and evening staff was not friendly.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Jana W, First and foremost, we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in completing our survey and bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Best Western San Dimas is actively working to improve service levels and your feedback has proved invaluable. We are extremely concerned to note your dissatisfaction with the warm air trapped in the room. I will forward your review to my housekeeping supervisor to ensure this gets resolved as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-592-0500. Sincerely, Best Western San Dimas

"Great Family Friendly Hotel"

5
14/07/2018

The Best Western in San Dimas, CA is a wonderful hotel centrally located to all the main attractions in Los Angeles and Orange County. The staff is very welcoming and professional. We had the good fortune of having Tiffany take care of us during our stay. She went above and beyond to make sure all of our needs were met. The hotel is clean and comfortable. The hot made-to-order breakfast is delicious and they also have a happy hour during the week! We highly recommend the Best Western San Dimas!!!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Robert M, We would like to thank you for choosing to stay at the Best Western Hotel and Suites. We are delighted to be your chosen hotel in San Dimas, California. Best Western San Dimas is devoted to providing you with excellent facilities and amenities such as free high speed Internet, spacious rooms and cook to order breakfast. Warm smiles and friendly service is our policy every day for every guest. Our staff truly cares about all your travel needs, making your visit comfortable and memorable. We appreciate your compliments regarding our friendly staff! Once again, we would like to thank you for staying at the Best Western San Dimas and we look forward to welcoming and servicing you again in the future. Sincerely, Best Western San Dimas

"Slot well"

4
03/07/2018

Stopped for one night. We encountered a very friendly employee in the parking lot on the way in. Desk staff was friendly also. The room was clean and comfortable. Bds and pillows were cozy. All door open to outside and face the pool. While small it looked nice. Just was too crowded for us to use. Also there are no elevators on site so you will have to carry babe up to the second floor. There were people smoking dope in a car out the back gate so we kept our rental car parked out front. We slept well and felt well rested in the morning. The breakfast was good. You can have made to order omelets, pancakes, or waffles. Good value for the price.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Amanda, We would like to thank you for choosing to stay at the Best Western Hotel and Suites. We are delighted to be your chosen hotel in San Dimas, California. Best Western San Dimas is devoted to providing you with excellent facilities and amenities such as free high speed Internet, spacious rooms and cook to order breakfast. Warm smiles and friendly service is our policy every day for every guest. Our staff truly cares about all your travel needs, making your visit comfortable and memorable. We appreciate your compliments regarding our friendly employees and our cleanliness. Once again, we would like to thank you for staying at the Best Western San Dimas and we look forward to welcoming and servicing you again in the future. Sincerely, Tiffany W. Best Western San Dimas

"Well worth the money. Clean, safe, and comfy!"

5
20/06/2018

I usually try to save money on hotels and have done so in the past when staying in San Dimas. Unfortunately, the options there are very limited and the hotel I normally stayed at has had some rather questionable tenants and activites occuring there the past two times I have been in town. I therefore decided to spring for the extra cost and stay at the Best Western this time. All I can say is I will never go back to the other hotel no matter how cheap it is because the Best Western is awesome!!! The room was clean, spacious and wonderfully laid out. The bed was so comfy too!!!! Add that, the pretty courtyard and pool area, plus the made to order breakfast and super nice staff.... this is now my go-to hotel in San Dimas.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear BlkRaven2u, Wow! We are flattered by your five star review and compliments regarding your recent stay with us! We are so pleased to hear you thoroughly enjoyed your visit! Best Western San Dimas is devoted to providing you with excellent facilities and amenities such as free high speed Internet, spacious rooms, cook to order breakfast and exceptional staff. On behalf of our team here at the Best Western San Dimas we would like to thank you for choosing our hotel. We look forward to welcoming and servicing you again in the future. Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Felt like we were at a resort!!"

5
16/05/2018

This was a great value! The room was clean and decorated tastefully. We felt very comfy! The pool was sparkling and the breakfast was cook to order. The staff was very kind and helpful. We will be staying here again!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Amber K, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed your stay with us. We look forward to welcoming you again in the near future! Sincerely, Tiffany W. Best Western San Dimas

"Hidden Gem"

5
07/05/2018

Hotel choices are limited in the Claremont/Pomona/San Dimas area, which lowered my expectations of what would be available when we visited recently. I was pleasantly surprised to walk out of the lobby of this place to find a delightful courtyard! A pool and hot tub, wrought iron railings, lovely gardens. There is *no* elevator so be prepared to carry your luggage to the second floor. The pillows are heavenly. As a matter of fact, I'm trying to buy one for my husband and me! [Note to management: can you facilitate this?] And, I'm fairly certain, the bed was the most comfortable I've slept on.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for staying at the Best Western San Dimas. We sincerely appreciate your compliments regarding our well kept grounds and comfortable beds. Please call Monzel our GM, 909-592-0500. He can order you pillows! We look forward to seeing you again in the future! Sincerely, Tiffany W.

"BW San Dimas My Favorite in the Area!"

5
25/04/2018

Really well maintained. Nice spacious rooms. Lovely grounds. Nice pool area. Good made to order breakfast. Lots of parking. The hotel is older, but really kept nicely. Very clean. My home away from home

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Lisa, WOW! Thank you for your awesome review! We appreciate your compliments regarding the cook to order breakfast, spacious rooms, well kept grounds and cleanliness. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany W.

"While visiting family in San Dimas"

5
25/03/2018

Beautiful setting, friendly and helpful staff, excellent breakfast, very well maintained rooms and property, convenient location to freeway, shopping and restaurants yet neighborhood quiet due to layout and very well insulated rooms. All rooms open to a secured central court yard, parking area well lit and camera secured, and 24 hour desk staff make for a safe and relaxed stay.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Leilani, Wow! Thank you for your awesome five star review! We love having such wonderful guests' like you! We sincerely appreciate the compliments regarding your home away from home! We will be sure to inform the Best Western Family of a job well done! We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Great Property"

5
26/02/2018

What a pleasure it was to stay at this Best Western. The room was large and very clean, as were the grounds and common areas. Access from the highway was easy. The breakfast was excellent-not your normal continental fare--French toast, eggs benedict, pancakes, etc. The pride in ownership really shows.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Dan C, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, and well kept grounds. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Tiffany W.

"Very poor service"

2
16/02/2018

Spent 2 weeks in the hotel and I do not recommend it at all. Positive points: hot tub and big rooms. Negative points: Breakfast is average, laundry takes 3 days and you even need to go to the reception to pick it up (and they don't warn you). I ironed and while doing so so back residue ended up on my polo. When I told this to the reception they just didn't care at all and didn't want to fix it.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Fartigolle, First and foremost, we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in sending us your feedback and bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I will use your review as a training moment to make sure we provide the highest level of customer service in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tiffany W.

"Excellent!"

5
10/02/2018

The staff is super friendly and the room was very clean. Breakfast was also good and the staff friendly. Would definitely go back and recommend to others. My daughter and I had stayed the night before at a "luxury" hotel and it was extremely cramped in the bathroom. Two people could not be in there at one time. Here, the sink and vanity is outside the toilet and tub area. Much nicer! Over all, it was a much better place to stay. I would choose this place over the other in a heartbeat.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear 875deannam, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. We are so pleased to hear you thoroughly enjoyed the cook-to-order breakfast, friendly staff, cleanliness and spacious rooms. Thank you for staying with us and we look forward to welcoming and serving you again in the future! Sincerely, Tiffany W. Best Western San Dimas

"Our favorite when visiting the L.A. area! Breakfast served "your way" starts our day and is a treat from buffet style."

5
03/02/2018

We always enjoy the pool/spa area...always clean and roses in bloom a special treat. Spacious and clean room has a fridge and microwave and hotel is convenient to many restaurants for either fine dining or a quick meal when in San Dimas

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Francie, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. We sincerely appreciate your feedback and look forward to welcoming and servicing you again in the future. Sincerely, Tiffany Wade Best Western San Dimas

"rea. Friendly staff. Room spaciov"

5
23/01/2018

Great breakfast amenities. Location centrally located & easy to get to. Friendly staff from chamber maids to clerical. Comfortable room. Parking was no problem even though we were there on a weekend. Relatives stayed there also and we were quite happy with our choice to stay at this establishment.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Gloria, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. We sincerely appreciate your feedback and look forward to welcoming and servicing you again in the future. Sincerely, Tiffany Wade Best Western San Dimas

"Comfortable bed"

4
09/01/2018

Pros: Room had lot of space with table, sofa & chair for visitors.Had desk for laptop. Area around microwave & fridge had lots of space to tuck cooler & other things. Bathroom had lots of space to move around. Bed was comfortable with extra pillows as I had requested.. Breakfast was good. Nice area with plants around pool with patio & tables. Cons: electric outlets on lamps did not work. Had to plug laptop into wall socket to charge it. Is a non-smoking hotel but there were people sitting at table on patio that were smoking so when you walked by to get to your room the cigarette smoke blew all over you. I smelled like cigarettes when I reach my room.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Dragon428, Thank you for your feedback regarding your stay. We apologize for the guests' that were smoking near the swimming pool patio area. We have a designated smoking area away from common guest areas. The front desk tries to keep watch over the pool patio to make sure no one is smoking in the common guest area. We do however appreciate your compliments regarding the over sized room and the cook-to-order breakfast. We look forward to welcoming and servicing you again in the future. Sincerely, Tiffany Wade Best Western San Dimas

"Rose Bowl"

5
04/01/2018

We were extremely pleased with this hotel. It was an older BW but clean and well kept and staff very courteous. We especially enjoyed the made-to-order breakfast. Location was good as quiet neighborhood, but there were several restaurants and gas close by. However, our team lost!!!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Ann, Thank you for your compliments regarding your stay! We are so pleased to hear you enjoyed our cook-to-order breakfast, central location, friendly staff, and cleanliness. Thank you for staying with us! We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Brilliant stay-Great staff and great hotel"

5
29/12/2017

We stayed for 5 nights in November and this place was so good. Our room (109) was clean, comfortable and quiet and everything worked as it should. The staff are all great and the breakfast was excellent. Also they provide complimentary drinks (beer / wine) most evenings. There are a couple of shopping precincts nearby if you need any supplies and the hotel is very convenient for the Fairplex which was the reason for our stay. It is also close to the Freeway (210) and an easy (is it ever easy in LA?) drive to LAX. We really enjoyed our stay here and would definitely stay again.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Mike, We can't thank you enough for your five star review! We are honored you left such a detailed review regarding your stay at the Best Western San Dimas Hotel and Suites. We appreciate your compliments regarding our central location, complimentary managers reception, cleanliness, complimentary cook-to-order breakfast and friendly staff. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Excellent stay with Family at BW Sandimas"

5
28/12/2017

We had an excellent stay with Family at BW Sandimas. We stayed in 2 queen beds room and it was very spacious and had Microwave, Refrigerator and sofa/table and was very nice. The greatest highlight of this hotel is your choice of made to order breakfast items (4 choices). Each of us in our family had a made-to-order different item-French toast,Pancakes, waffles and omelette and it was do delicious and was made by the breakfast staff person within 5 mins.The only area that may need improvement is the in-room internet as we experienced frequent disconnections and slow-speed during evening-peak times.We would recommend this to anyone.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, We are so pleased to hear of your pleasant stay at the Best Western San Dimas Hotel and Suites. Thank you for your compliments and we will be sure to inform our chef of a job well done! We do apologize for the Internet connection, we are in the process of adding more hot spots to the hotel to create a faster and more reliable connection. We hope you will come back and visit us again soon! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Breakfast!!"

5
26/12/2017

Great hotel, great service. The breakfast is amazing! Omelettes to order, eggs Benedict with a cook at the ready. Lots of variety not your normal pre-thawed buffet style breakfast variety. Room was very clean.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Rachel, Wow! Thank you for your awesome five star review! We will inform our chef that his cook to order breakfast was "amazing"! We appreciate your compliments and look forward to welcoming you again in the future! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Old Western Inn with Old Western Hospitality"

4
24/12/2017

This facility remembers how to take care of their guests by staffing their hotel with people who truly care about clean rooms and excellent breakfast fare. The staff is very responsive to all needs. The location allows access to local shops and tourist attractions as well as access to most highways.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Carmen R, Thank you for your compliments regarding the Best Western San Dimas. I will be sure to inform the staff of a job well done! We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Good overall"

4
22/12/2017

This motel is in a convenient location, with pleasant grounds and a nice pool area. It looks like an older motel that has been remodeled. We had a large room with a somewhat saggy king bed and a comfortable couch and chair. The room also had a microwave and a mini-fridge with freezer that made an annoying buzzing sound. The sink area with lots of counter space is separate from the toilet/shower room. The shower head was good. It was quiet at night. For breakfast they offered excellent made-to-order omelets, so-so fruit, yogurt, cereals, and breads.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear 4 Joyful Travel, Thank you for your compliments regarding your stay at the Best Western San Dimas. We are so glad to hear you thoroughly enjoyed our central location, well kept grounds, well kept pool, spacious newly renovated rooms and cook to order breakfast! We hope you will come stay with us again soon! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Very clean and comfortable hotel"

4
21/12/2017

I had a quiet room that was huge which a couch, chair, desk, microwave, fridge, and extremely comfortable bed. The shower water pressure was excellent, too. The room was spotless. There was a guy cooking breakfast each morning and he made me delicious omelettes both days. I really enjoyed my stay and will be back.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Dessert Dweller, Thank you very much for your detailed review of the Best Western San Dimas. We are so glad to hear you thoroughly enjoyed our spacious rooms, cook to order breakfast and excellent water pressure! We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Better than most in the area"

4
18/12/2017

I travel to Glendora numerous times each year to visit relatives. There are very few hotels in the Glendora area so I usually stay at The Langham in Pasadena or Residence Inn in Monrovia. This time I decided to stay closer to Glendora and booked a “suite” at the San Dimas Best Western. I booked a “suite” with two Queen beds., Room 107. The room was a decent size, with a sofa bed, mini fridge, microwave and coffee maker. The bathroom had a bathtub with a separate sink area. Nice closet space. I was told the room was a “suite” because it had the mini fridge, microwave and coffee maker! ??? The mattresses in this room were softer than I like, but I prefer very firm mattresses, so this is just my opinion. Overall the room was neat and clean and was sufficient for the one night stay. It appears that all rooms surround the pool area and do not have outside doors to the parking area. All rooms are accessed through the lobby. The lobby is nice as is the breakfast area. The breakfast was very good and is cooked to order. My daughters loved the breakfast. This is a nice plus from typical breakfast at Residence Inn, Courtyards, Holiday Inns, etc. Overall, I was pleased with the room and would return for a short stay.

"December trip 2017"

5
15/12/2017

I have stayed many times at this hotel, both on business and for leisure. Every time I have been satisfied. The condition of the facility is very good. Rooms comfortable. Breakfast provided is excellent. And the location allows easy access to key freeways and secondary roads serving the local and overall Los Angeles area.

Tiffany W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Arthur O, Thank you for your five star review! We sincerely appreciate your compliments regarding our spacious rooms, central location and cook-to-order breakfast. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Very nice room and great breakfasts"

5
27/11/2017

Our room was on the first floor with easy access to the pool and spa. We enjoyed the complimentary breakfast and the wine and beer happy hour with friends in the lobby, We had great internet service in our room,

Tiffany W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Betty, Thank you kindly for your five star review! We are so glad to hear that you enjoyed our cook-to-order breakfast, manager's reception and great internet service. We look forward welcoming and servicing you again in the future! Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Amazing"

5
23/11/2017

I didn't think I was going to like it especially for the price. A little on the expensive side but was worth it in the end. The bed, blankets and the towels made it all worth it. AMAZING felt like I was home!!!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Michelle, Wow! Thank you so much for your five star review! Our Team is delighted to hear that you felt at home with us and that you enjoyed your stay. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Well maintained facility"

5
20/11/2017

Stayed for two nights. Noticed regular maintenance being performed throughout our stay to keep up the property without causing difficulty to customers. Room was quiet and comfortable first night. 2nd night we discovered ants in the bathroom and a dog in the room next door, which to be fair, the hotel clerk was surprised about since apparently the guests next door were told no dogs. I would recommend as this is a pleasant facility. there is free breakfast cooked to order and free wifi; plus a nice pool area.and convenient parking.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear WillieMacfan, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. We apologize for the dog next door and the ants in the bathroom. We do however want to thank you for your compliments regarding our cook-to-order breakfast and complimentary WiFi. We are always working on improving service levels and your feedback has proved invaluable. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Sincerely, Tiffany W. Office Manager Best Western San Dimas

"visiting in San Dimas"

5
18/11/2017

Beautiful setting with a lovely rose garden in the central court/ pool area, the entire property is clean and well maintained, excellent security (lay out, locked gates, cameras and person on duty 24 hours), and friendly staff.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Leilani, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. Our Team is delighted to hear that you feel at home with us each time you stay. We look forward to seeing you again soon! Have a wonderful Thanksgiving weekend! Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Great stay"

4
12/11/2017

Great place with happy hour and great hot tub. Too bad the pool is not heated. Great staff and very helpful for all our friends/guests that had rooms here for our daughter's wedding. Awesome location!

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Diara, Thank you for your compliments and kind feedback! We are delighted to hear that you thoroughly enjoyed our exceptional staff, central location and hot tub! We look forward to welcoming and servicing you again next time! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Exceeded my Expectations"

4
03/11/2017

Very clean and nice property, with extremely friendly and helpful staff. Very responsive to every request that I made of them. Large guest room with nice in-room amenities. Good HVAC unit, which I was able to operate within my own control, and not overly noisy.

Tiffany W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Dottie, Thank you for your compliments and kind feedback! We are delighted to hear that you thoroughly enjoyed our exceptional staff large guest rooms and in-room amenities! We look forward to welcoming and servicing you again next time! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Poor Management"

1
26/10/2017

This hotel has poor and unprofessional management. Was near the bar area and noticed that the hotel manager was sitting at the bar drinking an alcoholic beverage with another guest. The manager said his name was Monzel. Also, other assistant managers are not even present to assist the front desk with difficult customers and help settle customer disputes and causes long wait times to check-in.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Lizzy, We appreciate your honest feedback regarding your recent stay. We do want to apologize for any inconvenience you experienced during your check in process. I would love to hear from you directly so that we can review the situation to ensure that it does not happen again to our future guests. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior guest experience. Please contact me directly at 909-952-0500. Sincerely, Tiffany W. Office Manager Best Western San Dimas

"Nice and Quiet"

5
23/10/2017

This Hotel is nice and quiet. The rooms are excellent and way better than expected. Bed was very comfortable. Maid service was excellent, Hotel staff were professional and courteous. Its has lots of dining and shopping opportunities all within a few blocks.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Steve, Wow! Thank you for your five star review! We appreciate your compliments and look forward to seeing you again real soon! Tiffany W. Best Western San Dimas

"Great Stay!!!"

5
23/10/2017

Loved the area and this hotel. I would love to go back on a non business trip and enjoy the area. The staff was nice and professional. The breakfast was the next level style...cooked eggs the way I wanted. Evening social hour (two hours) was a lot of fun.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Dean W, Thank you for your kind feedback and five star review! We are delighted to hear that you thoroughly enjoyed our cook to order breakfast, central location, and our managers reception. We are so glad that you will be back again soon! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Good Value for the money"

5
22/10/2017

This is an excellent hotel to stay in while in San Dimas. The complimentary breakfast is very good with many more options than usual hotel. The rooms are clean, bed comfortable, and free WiFi. The staff is very professional and friendly. Overall a great experience.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Margaret, WOW! Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. I am so glad to hear that you enjoyed our cook-to-order breakfast, high speed internet, friendly staff, cleanliness and comfortable beds. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Best Western San Dimas Office Manager

"Very nice stay. As always."

4
16/10/2017

Comfortable hotel with good breakfast and internet service. Nice area. There are some restaurants around to have a good meal. Great service from the Staff, which helps their guest solving issues to make it a good experience.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Elvira, Thank you for your compliments and kind feedback! We are delighted to hear that you thoroughly enjoyed our cook to order breakfast, high speed internet, central location and exceptional staff! We look forward to welcoming and servicing you again next time! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Great stop halfway to Monterey"

5
11/10/2017

San Dimas is halfway between Phoenix and Monterey Bay, making it a great place to stay overnight on a road trip to either city. We picked this hotel on a recommendation from a friend, and it's a good one. Easy to get to - half a mile from the highway. The rooms are mini-suites, with microwaves, a Keurig coffeemaker and a small refrigerator. We had a king size bed, which was very comfortable. The property has a pool and hot tub, which were great. As others have said, the cook to order (included in the room rate) is excellent, and a great improvement over other hotels. There's a manager's reception at 5 also, and a good glass of wine is always appreciated. The only drawback we found was the lack of an elevator.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Thomas B, Thank you for your five star review! We sincerely appreciate your compliments regarding your stay! We look forward to welcoming you and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"i highly recommend this hotel and for these reasons"

5
11/10/2017

From Latty and the hotel housekeepers who are excellent and protective, to the front desk personnel Maudie and Tiffany, my family has felt nothing but loved. I mention the above names but the entire team is what makes this hotel fantastic. They all work so well together that they complement the hotel brand. I have so much good to say I do not know where to start. This hotel is nestled in the heart of San Dimas with many ways in and out but only with use of your room key. The grounds are spectacular with palm trees, rose bushes, and their pet baby rabbit that quietly visits every once in a while. The pool area is fenced off allowing children to play outside and only visit under parents supervision. The Rooms, are one room suites with refrigerator, microwave, flat screen TV that allows PlayStation, unlimited wifi that accommodates many other devices all at no extra cost. It's the tangible items that drew me in and made me a customer for life. These complimentary items are the following: Coffee, wide variety of teas, hard boiled eggs, and yogurt available all day with sweetener. A complimentary breakfast that is so good, a omelette made to your liking, bagels and cream cheese, ham and or sausage, waffles or French toast. When you need service the front seat works hard to accommodate. Coupled with the top notched Management and exemplary staff. Whom All work well together to present only one view of their hotel. That view is comfort and security. The clientele existing presently are many returnees, collage students studying for their PHD, and corporate personnel I have been staying here for a few months and have never felt unwelcomed. Everyday we are met with a good morning and a smile. I hope you visit this hotel and see for yourself.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Harotheman, On behalf of the staff and management we would like to thank you for leaving such a detailed five star review following your recent stay at the Best Western San Dimas. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, managers reception, exceptional staff and management. I will be sure to inform the staff of a job well done! Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit! Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Staycation"

5
10/10/2017

Had some work done at the house and couldn't stay so got "away" for StayCation and it was a very relaxing, peaceful stay. The breakfast was wonderful. The room clean. The campus quiet. I highly recommend it if you're in need of a hotel in San Dimas.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Diana, Thank you for your kind feedback and five star review! We are delighted to hear that you thoroughly enjoyed your stay with us! We look forward to your next staycation! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"always a great place to stay"

5
03/10/2017

everyone makes you feel known and comfortable they always try to accommodate the room location an type of room required the breakfast that you provide is probably the best i have ever been provide at a hotel of you size and for free

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Kelly, We always enjoy your company Kelly! Thank you for your compliments regarding your stay! We look forward to seeing you next time! Sincerely, Tiffany Wade Office Manager Best Western San Dimas

"Great weekend stay"

5
02/10/2017

Facility and staff was very nice. Room was clean and well appointed. We plan to stay there again next year. The breakfast was excellent, the check in and out was smooth, the location was very convenient.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Barneybak, On behalf of the staff and management we would like to thank you for posting a five star review following your recent stay at the Best Western San Dimas. We are always working on improving service levels and your feedback has proved invaluable. We are delighted to hear that your enjoyed our clean, spacious and well-kept rooms as well as our cook to order breakfast and our central location. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Tiffany Wade Front Office Manager Best Western San Dimas

"great"

5
29/09/2017

rooms are very clean and service is great and affordable.close to many restaurants and quiet. i will highly recommend this place. The breakfast was nice. loved the new floors and remodelled bathroom. great!

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Monika, Wow, thank you for your five star review regarding your stay, we appreciate your compliments! We look forward to welcoming and servicing you in the future! Sincerely, Tiffany Wade

"Rates ?"

4
23/09/2017

Really nice hotel with a friendly staff, I enjoyed my stay there, the only problem I had was they tried to charge me a weekend rate for a Sunday night stayover, I was able to speak to the manager and they knocked $17 off, still to pricey compared to there weekend rate.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Brittney, We are so glad you enjoyed your stay with us! We apologize for the fluctuation in rates. I'm glad to hear we were able to accommodate your request to match your stay over rate! We appreciate your compliments and look forward to welcoming and servicing you in the future. Sincerely, Tiffany Wade Best Western San Dimas

"You're truly their guest and they cook for you!"

5
11/09/2017

My husband and I travel a lot for business resulting in having to stay in hotels. Best Western is our preference for several reasons; the rewards programs is one of the best offered. For the most part the accommodations are upheld with a standard, and generally there is a breakfast fare. Those range from sometimes nothing (sadly to say) to sparse continental to hot prepared (still considered continental). Then there are the ones that have the cooked and hot served yet still prepared before hand and considered continental; there are some that serve just a bit more variety. But,then without being a premier there are the ones that cook your breakfast to order! Yes... this one is one of those, a fresh omelet, or eggs to your liking. In addition, they sometimes offer a complimentary wine and beer happy hour for their guests to relax with in their lovely courtyard. They uphold the BW plus standards and more. They make you feel like you're a real guest of theirs, not just a guest checking in for the night traveler.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Mona M, Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. We are delighted to hear that we were able to exceed your expectations during your visit. I am also glad to hear that you enjoyed our cook-to-order breakfast, manager's reception, friendly staff, cleanliness and newly renovated rooms. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Best Western San Dimas Office Manager

"Best BW ever"

5
05/09/2017

It was clean, friendly, nice quiet environment. We were there for several days and one day we just stayed and sat around the pool. It was quiet and relaxing. We plan on returning as we dropped our daughter off at AZUSA Pacific University and it was the nicest and closest we could find with a pool. It's about a 12 minute drive to the university

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear W1218LHscottr, Thank you for taking the time to let us know about your five star experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home and enjoyed your stay with us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Tiffany Wade Front Office Manager Best Western San Dimas

"One of the best places we stay at"

5
30/08/2017

I travel a lot for work and spend multiple weeks at this location a year. The rooms are spacious, breakfast is made to order, the pool area is great to lay out and tan, and it is very close to restaurants and grocery stores, all within walking distance.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Bucket List Chaser, Thank you for your five star review! We are delighted to hear that we were able to exceed your expectations during your visit. I am also glad to hear that you enjoyed our cook-to-order breakfast, well kept grounds, friendly staff and central location. We look forward to welcoming and servicing you again in the future! Sincerlely, Tiffany Wade Front Office Manager Best Western San Dimas

"Hotel Stay"

4
28/08/2017

Great hotel with nice, clean accommodations. Love the room, grounds, pool and breakfast! Staff, for the most part, were friendly and professional. Requested a late check out (1 hour) and was treated like I asked for the world. Also - used the pool in the early morning and obviously nobody cleaned it up from the day before ... only takes a minute to pick up towels and rearrange chairs.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, First and foremost, we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We appreciate your honesty regarding your stay, I will remind the front desk about our Best Western service standards to make sure this does not happen again in the future. I hope you will consider staying with us again in the future. Please feel free to contact me directly if you have any further concerns at 909-592-0500. Sincerely, Tiffany Wade Front Office Manager Best Western San Dimas Hotel and Suites

"Poor best western "

2
21/08/2017

Gym was missing equipment/parts. Trash cans are hard to find, didn't even have any in the business center. Front desk was friendly but when I asked about coffee was told "Sure! 24/7...i guess it was if you like Cold coffee Good breakfast. Could somebody explain to me this fetish for only 2 towels? Is hard to do with male and female since many females need a second towel for their hair.

Monzel W, Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Denise B, Thank you very much for reviewing our hotel. We are constantly working on improving out guests' satisfaction and service levels. Therefore, your feedback, positive or negative, helps us see our product through the eyes of our guest and is highly valuable to us. We want to begin by offering our sincerest apologies for the problems you encountered during your stay at the Best Western San Dimas. We are extremely concerned to note your dissatisfaction with the gym, business center, coffee and towels. I have sent your review to our maintenance department to make sure we replace any equipment that has been removed. I will also be sure to remind the team to refresh the coffee throughout the day. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tiffany Wade Best Western San Dimas Office Manager

"Met our needs and expectations"

5
21/08/2017

I'd stay here again! The hotel was affordable, a good location, clean and offered good customer service. My daughter is now living in San Dimas attending school in Pomona and this location was perfect!!

"Stay at this hotel!"

5
14/08/2017

I was so happy with thus Best Western! It was clean and modern. It was quiet. I couldn't even hear the next doors tv like in most hotels. The breakfast was fantastic and made to order with 3 different options. The price is a bit high but you get what you pay for and it is definitely worth it!

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Stephanie, On behalf of the staff and management we would like to thank you for posting a five star review following your recent stay at the Best Western San Dimas. We are always working on improving service levels and your feedback has proved invaluable. We are delighted to hear that your enjoyed our clean, quiet, spacious and well-kept grounds, along with our cook to order breakfast and our central location. We look forward to welcoming and servicing you in the future! Sincerely, Tiffany Wade Front Office Manager Best Western San Dimas

"Best little city by a dam site."

5
12/08/2017

Great spot, Was privately built and used to be privately run. Close to three freeways. On / Off ramps can be confusing. Two story facility does not have an elevator. Restaurants & Country Dance spot near by. Local people are very nice.

Monzel W, Front Office Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Robin R, Thank you for your kind feedback. We are delighted to hear that you thoroughly enjoyed your stay with us. We are hoping to install a elevator in the near future. We look forward to welcoming and servicing you again in the future! Sincerely, Tiffany Wade Front Office Manager Best Western San Dimas

"Nice Overnight Stay"

4
06/08/2017

The staff was very caring and welcoming even though I was there for a night. They inquired as to why and I told them that I didn't want to have to drive home after a night at the nightclub across the street. They were appreciative of it and commented on that.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Theresar43, Thank you for your comments regarding your stay and regarding our caring staff members. We do care greatly for our guest! We look forward to welcoming you and servicing you again in the future! Sincerely, Monzel Wickcliffe General Manager Best Western San Dimas

"Great hotel."

5
03/08/2017

Great stay. Property is near good food and shops. Clean grounds with pool & hot tub. On site laundry and and made to order breakfast a plus. Highly recommend this Best Western if staying near San Dimas.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Baseball Mom CV, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us. Thank you again for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe, General Manager Best Western San Dimas

"Always a gem, and always a pleasure"

5
01/08/2017

I've stayed at the San Dimas BW Hotel and Suites now several times. I grew up nearby and we stay here when visiting my family (my childhood home gets full with other family members staying there, so a hotel is a "more comfortable" option. The hotel grounds are/have always been spotless, but also very well designed and current. I say this because some hotels can be "clean" but old and not visually appealing, or dated. This hotel and grounds are ready to be photographed for a commercial at all times. The rooms are large and very comfortable, and **always** spotless. "Shout out here for the housekeeping staff! Well done!" They also offer a surprisingly expansive breakfast and a beer and wine happy hour in the early evening. The staff have always been perfectly professional, welcoming, and friendly. Everyone of the staff make it easy to stay here (if you travel a lot, you know what I mean. Some places really make it difficult to stay at their hotel. Not SanDimas BW H&S - it's easy and comfortable to stay here). What else can I say ... this hotel was my first Best Western, and it set a very high bar for the franchise. :-). My best words of recommendation: I'd recommend this to my parents to stay if they needed a hotel in the area!! Excellent location overall, and within minutes of everything (Costco, restaurants, major highways, shopping - everything).

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Jack of all Travels, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. On behalf of the staff and management, we would like to extend our deepest appreciation for your compliments regarding the Best Western San Dimas. We are delighted to hear that you enjoyed our cook-to-order breakfast, friendly staff, location and cleanliness. We look forward to welcoming and servicing you again in the future! Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Beautiful motel great breakfast"

5
21/07/2017

This motel is amazing was my third time being there staff is wonderful the breakfast is so delicious cooked right there rooms are quite large and very nice also pool and hot tub was great motel is close to restaurants and stores looking forward to go again!!! Thanks

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Patricias, Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. We are delighted to hear that we were able to exceed your expectations during your visit. We look forward to seeing you next time. Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Always a pleasure"

5
19/07/2017

Always a pleasure.. this gem of a hotel is my favorite one to stay at when I'm doing business in Los Angeles. Mauddie and Tiffany in particular are extremely friendly and helpful every time I stay at this location.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Thank you Michael for your compliments regarding your stay at the Best Western in San Dimas! On behalf of the team and management, we are delighted to hear that you thoroughly enjoyed your stay! I will personally inform the team of a job well done! We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Excellent Customer Service and Beautiful Hotel"

5
09/07/2017

My husband and I have stayed at the Best Western in San Dimas several times over the years. It is by far the most welcoming and family friendly hotel we have had the pleasure of staying. Our concierge, Tiffany is always so accommodating and kind. She goes above and beyond to make sure her guests have an amazing experience. She treats us like family. I have seen her do everything from assist clients with their luggage, to making a cup of tea for a guest on a chilly night. From the lovely grounds, delicious made-to-order breakfast, friendly staff and our interactions with Tiffany, we truly consider the Best Western in San Dimas our "home away from home"!

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Robert M, Thank you for leaving such a awesome five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, well kept grounds and Tiffany's front desk service. We will inform her of a job well done! Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Perfect 10"

5
26/06/2017

Everything was perfect! The staff, food, room, pool, spa and location were great. I would recommend this Best Western. The made to order breakfast was my favorite and it was included in the cost of the room. This hotel was immaculate.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear F4826XXDebras, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. On behalf of the staff and management, we would like to extend our deepest appreciation for your compliments regarding the Best Western San Dimas. We are delighted to hear that you enjoyed our cook-to-order breakfast, friendly staff, pool/spa, location, cleanliness and large rooms. We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"good staff and breakfast"

5
26/06/2017

This hotel was clean and nice. The staff was very friendly and helpful and the breakfast was excellent. I didn't use the pool but it was pretty and looked adequate in size and amenities. The location was good to local areas. I recommend driving straight down Bonita to the Claremont area. So pretty!

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Pamela M, Thank you Pamela for your compliments regarding your stay at the Best Western in San Dimas! On behalf of the team and management, we are delighted to hear that you thoroughly enjoyed your stay! I will personally inform the team of a job well done! We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"NIce Property"

4
25/06/2017

This hotel is clean and they do a good job overall. The breakfast is good, and the fitness equipment is kept in good repair. The room was tastefully decorated. Everyone was friendly and professional. I would recommend this hotel to anyone staying in the Inland Empire.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear DJM129, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us. Thank you again, for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe, General Manager Best Western San Dimas

"Quiet, nice pool, very clean, delicous breakfast"

5
23/06/2017

I went here on a little staycation and enjoyed all the amenities in the room as well as the lovely pool which is open till 11pm, delicious cooked to order breakfasts with plenty of options, friendly staff, very clean place. Notes: a/c in room is a lower wall unit. Interior lighting is a bit dim. Pillows are too soft for me; I brought my own.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Caltravelgal, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. We appreciate your kind words regarding your stay. We look forward to seeing you next time! Best Wishes, Monzel Wickliffe General Manager Best Western San Dimas

"A Word of Warning"

5
19/06/2017

If you make a reservation on line through the Best Western Hotel website, be sure to check the price the hotel is actually going to charge you before you travel to the hotel. Because each BW is independently owned, the rates the hotel charge are subject to change. I had a confirmed reservation, booked on line at the AAA rate. The hotel did not honor my confirmed reservation price, nor did they advise me that my rate was different when I checked in. I was able to get the hotel to adjust their rate for me, but my stay was still over $100 more than I had expected. I will say the hotel itself is very nice and well maintained with large rooms and very comfortable beds, We also noted that the rooms were very quiet.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear 29Tudor, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. First and foremost, we would like to offer our sincerest apologies for the problems you encountered. The rates should have stayed the same at check-in. I am looking further into this matter, to ensure this does not happen again in the future. In the mean time, I will go a head and issue a refund to match the rate that you were originally quoted. Again, we apologize for the inconvenience and disturbance this may have caused you. I hope that you will consider staying with us again so that we can have a second chance to provide you with a superior experience. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Consistent and friendly"

4
02/06/2017

We've stayed many times and they're always consistent, friendly and accommodating. The breakfast is superb and fresh. The roses garden is a hidden gem and beautifully kept. We love sitting outside near the pool for some relaxing time.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Laurriep, Thank you for your kind review! We are so please to hear of our consistency in customer service, accommodations, and delicious breakfast! We look forward to welcoming and servicing you in the future! Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Wonderful Hotel"

5
22/05/2017

First time stay. Great customer service by Tiffany at the front desk. Our room was clean, morning breakfast was good and grounds immaculate. I would definitely recommend to others and stay here again.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Benjamin G, Thank you for leaving such a awesome five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness and Tiffany's front desk service. We will inform her of a job well done! Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best in the Area"

5
22/05/2017

This hotel is an example of how to do it right. Great management and teamwork results in a first-class customer experience from courtesy and helpfulness to room condition and functionality, to extra special breakfast service, no detail is overlooked.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Laurencea, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. On behalf of the staff and management, we would like to extend our deepest appreciation for your compliments regarding the Best Western San Dimas. We are delighted to hear that you enjoyed our cook-to-order breakfast, friendly staff, cleanliness and large rooms. We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Comfortable and Clean"

4
10/05/2017

The room itself was good and clean. 2 floors - no elevator and it appeared that all rooms face the pool area. Our room did not have a balcony window but a window facing the stairs/pool area. The room was quiet as it was a Monday Night so the pool area was very quite. Bed wasn't as comfortable as I like a firmer mattress than soft and it was a soft mattress. Based on location of hotel there was many dining choices close by.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Brenda, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. We are always working on improving service levels and your feedback has proved invaluable. We are extremely concerned to note your dissatisfaction with the comfort level of the bed. I will take your comments into consideration when I reorder the mattresses in the future. I appreciate your honest opinion. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best Western San Dimas"

4
01/05/2017

Nice room spacious with a sofa. Refrigerator didn't work but as soon as I told them they sent a maintenance man to look at it. He changed it out after I questioned what timer he said he adjusted... there's no timer in the back. I asked if he adjusted the thermostat... he said he'd bring anther one which he promptly did.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear 317bennys, Thank you for your kind feedback. I am so pleased to hear that we were able to immediately address the refrigerator problem. Best Western San Dimas is actively working to improve service levels and your feedback has proved invaluable. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great little place"

5
29/04/2017

PRO: Charming, quaint, comfortable little hotel. Enjoy the atmosphere and the homey feel. CON: Two story hotel but no elevator. They do have people that will help hall your luggage upstairs. However, if you can't do about 12 stairs, ask for a room on the first floor.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Elizebeth, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed your stay with us. Like you stated, although we do not have an elevator, our staff will be more than happy to help you up the stairs, if needed. We would be very happy to have you with us again soon. Best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Terrific Stay"

5
27/04/2017

Very friendly staff, especially Tiffany at the front desk. She was so pleasant and provided us with great information. The rooms were very spacious and clean. We enjoyed the made to order breakfast. We were visiting nearby colleges and if our daughter decides to attend one of those, we will be spending many more nights at the Best Western San Dimas.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Colin, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast and our newly renovated rooms and Tiffany's front desk service. We will inform her of a job well done! Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Beautiful property"

5
24/04/2017

The employees are friendly and professional. The breakfast was delicious. There is a chef to make your omelette the way you want. The room was very comfortable. I highly recommend this hotel. Close to attractions and very quiet.

Monzel W, General Manager at Best Western San Dimas Hotel & Suites, responded to this review
Dear Cynthia, On behalf of the staff and management, we sincerely appreciate your five star review! We are delighted to hear that you would highly recommend the Best Western San Dimas. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best place to stay in the area!"

5
19/04/2017

Staff were very welcoming! The complimentary breakfast was great!...I order the eggs benedict :)Complimentary happy hour was a biiiiig plus! Rooms were very clean and big. Location was great because it was near a lot of restaurants and bars. They had a clean pool and even a gym room. Will be staying again!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Cynthia, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. On behalf of the staff and management, we would like to extend our deepest appreciation for your compliments regarding the Best Western San Dimas. We are delighted to hear that you enjoyed our cook-to-order breakfast, manager's reception, friendly staff, cleanliness and large rooms. We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great value and location"

5
08/04/2017

Excellent value with large rooms, comfy beds and made to order free breakfast. Conveniently located next to freeways and shopping. Close to a quaint downtown area. Also offers a university rate for families visiting colleges in the area

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Karen, Thank you for your five star review! We sincerely appreciate your compliments regarding our large rooms, comfortable beds, complimentary cook to order breakfast, and location. Our Team is delighted to hear that you felt at home with us and that you enjoyed your stay with us. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Work stay"

4
06/04/2017

Asked for more towels never got them room service was not that great or small trashcan was full and left other items on the counter next to the trashcan and they were left there when we return to our room upon arrival we waited for 10 minutes to check in after a 12 hour day of work wanting to get to our room if seen the lady at the front counter was out smoking a cigarette and we had to wait for her. Our tv kept cutting in and out not many channels to watch it was an all right stay

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Jeff, We would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in completing a review and bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Best Western San Dimas is actively working to improve service levels and your feedback has proved invaluable. We are extremely concerned to note your dissatisfaction during your check in process, house keeping and the television. I will review our high standards with my staff including maintenance to ensure these problems are address immediately. If I can provide any assistance, please don't hesitate to contact me directly at 909-592-0500. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Nice and clean"

4
05/04/2017

My wife and I traveled to San Dimas for a family member who was retiring. We stayed 7 nights at this hotel. The staff is very friendly and has their act together at check in. The hotel is clean and well groomed. The pool appeared clean but we didn't make use of it. We had a problem with neighbors of ours smoking in their room and yelling foul language at the top of their lungs. We went to the desk and spoke with Tiffany about moving to another room. She apologized, although not her fault, and gave us our pick of rooms. She assured us she would report the incident to the gm and it would be dealt with. The breakfast is very good and its fast. I would stay here again!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Chris W, Thank you very much for reviewing our hotel. We are constantly working on improving our guests' satisfaction and service levels. Therefore, your feedback, positive or negative, helps us see our product through the eyes of our guest and is highly valuable to us. We appreciate your compliments regarding our front desk agent Tiffany. She did inform us about the individuals and appropriate action was taken. Thank you for letting us know so we are aware of the situation. Thank you again for staying with us and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Relaxing stay"

4
04/04/2017

Stayed in San Dimas based on location/ reviews/ and price and so glad we did. We checked in around 9 pm and Tiffany was super nice and prompt at checking us in. We wanted to be in town so we could head to the Dodgers Opener on Monday. We reserved a king size suite. It was comfortable, but the pillows were small. Wish there would've been a few more bath towels also. Breakfast the next day was yummy, had a fresh egg white omelette and there was plenty of choices to choose from. The courtyard was nice and the pool area was appealing to the eye.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Beatrice C, On behalf of the staff and management we would like to thank you for posting such a positive review following your recent stay at the Best Western San Dimas. We are always working on improving service levels and your feedback has proved invaluable. We are delighted to hear that your enjoyed our king suite, well-kept grounds and cook to order breakfast. We appreciate your compliments regarding Tiffany. We will inform her of a job well done! Thank you again for staying at the Best Western San Dimas. We look forward to servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Enjoy your stay"

5
04/04/2017

BW San Dimas offers a quality stay from their accommodations, location and amenities to their outstanding employees. Enjoy the clean rooms, facility and surrounding area. Walking distance to many retail and food service locations. Easy freeway access if you should choose to drive a pleasant distance.

"quite nice for a reasonable price"

4
23/11/2016

I stayed at the Extended Stay right next store earlier and I highly recommend paying a little more and staying at this Best Western. It was much better and quite nice for a reasonable cost. There's a fitness room, good breakfast, evening cocktails Monday-Thursday, a small outdoor pool and a lovely interior courtyard with lots of roses. The staff were very nice. I got a suite on special for a multi-night stay and it was quite spacious. There is ample parking and though there were a lot of people there it was very quiet. To enter the area where the rooms are the gates are locked and can only be opened with a room key. So it feels safe and secure As a woman traveling alone I was very comfortable and felt safe here. I will definitely stay here again

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Lisa G, On behalf of our team and management, we want to sincerely thank you for leaving such a positive review regarding your stay at the Best Western Inn and Suites, San Dimas. We are thrilled to hear that we exceeded your expectations. Once again, we would like to thank you for staying with us and we look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax: 909-394-4912

"Great Experience, Last Minute Choice"

5
21/11/2016

We stopped in at the last minute, without a reservation, and got a room. Everyone we came into contact with on site was great; helpful, asked if there was anything else we needed. The site itself is wonderfully clean, inviting, and relaxing. The courtyard area is great for getting together with friends or family. The hotel is centrally located to any shopping one might need with plenty of restaurant choices. The hotel does not have an elevator so this may be an issue for some. We didn't need one and chose a room on the third floor. We walked up a set of stairs, not a big deal for us. I would stay here again, and I would recommend it to anyone who asked me where they should stay.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Traci, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location and exceptional staff. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great motel"

5
13/11/2016

Spent one night here and was very pleased with our room and the BIGGEST TV in a motel room we've ever had! Great "made to order" breakfast the next morning. Quiet, close to freeway exits. Walking distance to shopping centers with plenty of restaurants.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear rkofrv, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed our cook to order breakfast and central location. We would love to be of service to you again in the future! Best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"GREAT CHOCE!!"

5
07/11/2016

This hotel was a great choice! Nice location, tropical outdoor pool, wonderful breakfast, and comfortable rooms. The entire staff was very nice and the complimentary drinks hit the spot! Thank you for a wonderful stay!!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Valued Guest, Thank you for your five star review! We are delighted to hear that we succeeded your expectations. We are also thrilled to hear that you enjoyed our complimentary amenities, such as, our cook-to-order breakfast and managers reception, as well as our well-kept rooms, friendly staff, cleanliness and location. We want to sincerely thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Best Wishes, Monzel Wickliffe General Manager Best Western San Dimas

""Best" Best Western"

5
24/10/2016

We have stayed in several BWs and this one is by far the best that we have experienced. The beds were very comfortable. Everything was clean and maid service was excellent. This was the cleanest hotels we've stayed in. Breakfast wasn't just scrambled eggs, etc in hot serving containers. It was fried eggs or omelets cooked to order.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Danny B, On behalf of our team and management, we want to sincerely thank you for leaving such a positive five star review regarding your stay at the Best Western Inn and Suites, San Dimas. We are thrilled to hear that we exceeded your expectations. We appreciate your compliments regarding our complimentary cook to order breakfast and cleanliness. We will inform the staff of a job well done! Once again, we would like to thank you for staying with us and we look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax: 909-394-4912

"Very Nice"

5
21/10/2016

Very nice place to stay, the breakfast is very good. The rooms were very clean, and the bed was comfortable. We used the pool several times. We enjoyed our stay, and i would highly recommend this hotel, it is in a great location.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Brent G, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western Inn and Suites, San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed your stay. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"California Getaway"

5
14/10/2016

The hotel is amazing. The area is beautiful. The rooms were very spacious and comfortable with all the amenities right at your fingertips. We enjoyed time at pool and Jacuzzi. The breakfast was delicious and there was a large variety to choose from. We especially enjoyed the omelets that were made to order daily. We appreciated that they had a small convenient area that we were able to purchase beer, soda and other items if needed that could be charged to our room and pay upon check out.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Tommy C, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, gift shop and exceptional staff. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Clean, comfortable, with friendly staff"

5
09/10/2016

Our room was large, with a comfortable bed. Breakfast was tasty with lots of healthy choices. Front desk staff were kind and helpful. Our room was at the end of the hallway and very quiet. We didn't go swimming, but the pool looked beautiful.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Lisa R, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home and that you enjoyed your stay with us. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Charming Hotel, Well Maintained"

4
02/10/2016

The room was neat clean, and spacious as all rooms are suites which include a couch that can open to a sofa bed if needed. This provides a living space. TV is a nice size flat screen tv and wi-fi is included. Bathroom is very nice and appeared new. There is a lot of counter space. Pool and area around the pool was very pretty. Free full breakfast is included. You have a choice of 4 hot items each day such as pancakes, eggs, omelettes, etc. Very tasty. The dining area needs to be larger as at peak times, there wasn't much seating available. I highly recommend staying here.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear BJDM 81655, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our extraordinary hospitality. We are constantly working on improving our guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Clean, comfortable and great location"

5
30/09/2016

This Best Western has clean comfortable rooms, close to restaurants and is easy to find. The front desk staff is very helpful and knowledgeable. We would stay here again and in fact will be staying here again on October for another event.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Karen J, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our exceptional staff, cleanliness, and great location. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Very Pleased!"

5
10/09/2016

The Hotel was very clean, quite and all the people were exceptional. The breakfast omelet I had was actually one of the best ever. Hats off to the chef! We were very happy and they had plenty of parking. We would recommend staying at their location and will in the future.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Irving H, On behalf of our team and management, we want to sincerely thank you for leaving such a positive five star review regarding your stay at the Best Western Inn and Suites, San Dimas. We are thrilled to hear that we exceeded your expectations. We appreciate your compliments regarding our outstanding complimentary cook to order breakfast and we will inform the chef of a job well done. Once again, we would like to thank you for staying with us and we look forward to welcoming and servicing you again in the future. Sincerley, Monzel Wickliffe General Manager Best Western San Dimas

"Last minute stay"

5
08/09/2016

I have stayed at this hotel many times in the past while I am working in the area, but this was a last minute stay due to as family emergency. It was great to know I had a place I could trust to be comfortable and friendly with no issues. I have always been very pleased with this Hotel and was not disappointed this time, the breakfast is good the rooms are very up to date and well kept, and the staff is excellent. Also nice restaurants and shopping for necessities in the area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Jeff H, Thank you for your five star review! We are delighted to hear that we succeeded your expectations during each of your stays. We are also thrilled to hear that you enjoyed our complimentary amenities, such as, our cook-to-order breakfast, well-kept rooms, friendly staff, cleanliness and location. We want to sincerely thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Best Wishes, Monzel Wickliffe General Manager Best Western San Dimas

"Clean rooms, good service, cooked breakfast"

4
31/08/2016

This hotel is very easy to find and access on the freeways or surface streets. It looks very nice from the outside, and is even better inside. The rooms open to a central courtyard with a pool and hot tub. The only drawback is that there are stairs instead of an elevator to the second floor. The room was very clean and the king bed was quite comfortable. If you want to use the sleeper sofa you need to note that when reserving so that it will be made up in advance. We didn't do that and had to get the sheets and blanket from the front desk when we opened the sofa and found it unmade. You may also need to request extra towels too. Even though the room reservation was for 3 people we only had two of each towel. Those were small hiccups in an otherwise really nice stay. The room had a fridge and microwave and coffee-maker. The breakfast is a mix of items out for self-service and a cook who takes your order for eggs, sausage, pancakes and a few other cooked items. It was quite good and very filling. My husband used the guest laundry and found the machines to be new and in good working order. The price was very reasonable too.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Webknitter, Thank you for staying with us and being our very special guest. We appreciate your compliments regarding your stay and noted the inconveniences as needed improvements for the future. We work very hard to provide you with excellent service each time you stay with us. We want to be your home away from home when visiting the San Gabriel Valley. We hope to see you again soon. Best wishes on behalf of the Best Western staff and management! Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Clean, large rooms, excellent breakfast value, close to Freeways"

5
23/08/2016

Modern, comfortable Best Western. Close to Hwy 210 (Foothill Frwy) and Hwy 57 (Newport Frwy). If leaving/arriving to Los Angeles on Hwy 5 or Hwy 10, this is excellent location to beat some of the traffic in LA. We travelled to Anaheim everyday we stayed here. Trip took 20-30 minutes. Breakfast is minor buffet, however, a short order cook is on the premise to make you traditional hot breakfast as requested. you save time about $10 per person for the breakfast service. Staff friendly and competent. Grounds well maintain. San Dimas is a cute old suburb of Los Angeles Would stay here again.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear BananaMangoChocolate, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, and exceptional staff. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Friendly and helpful Staff"

4
22/08/2016

Really enjoyed the stay and the great location. It's close to downtown and anything you could be looking for...the beds were comfy and the complimentary breakfast included a hot item like a made to order omelet or pancakes. The pool was kept very clean and it wasn't very crowded. A great stay at nice place.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Rebecca A, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed our cook to order breakfast, location and comfortable beds. We look forward to welcoming and servicing you in the future. Best wishes on behalf of the Best Western staff and management! Monzel Wickliffe General Manager Best Western San Dimas

"Unappealing first impression."

1
22/08/2016

From the front desk, the adjacent laundry room and an office were in clear view. It gave an overall sloppy first impression. The staff person who sat at a desk reading a newspaper appeared completely disengaged from her job, not looking up or offering to assist us at all. The staff behind the front desk were friendly but seemed tired and as if they job share based on their uniforms, not professionally dressed whatsoever.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Dana W, First and foremost we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in completing our survey and bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We are extremely concerned to note your dissatisfaction with the professionalism of our front desk agents. I will personally look into the staff on shift during the time of your stay. I will make sure this will not happen again in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-592-0500. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Overall Exceptional Value"

5
18/08/2016

Stayed here in the past - this hotel continues to excel. The made-to-order breakfast is wonderful. Rooms are always clean and comfortable. Helpful staff! Great location for use of highways I-210 and I-5.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear DavidpS7730SF, On behalf of the staff and management, we would like to extend a special thank you for choosing the Best Western San Dimas as your home away from home. We are constantly working on improving our guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. We look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Great hotel"

5
17/08/2016

I have stayed in many, many, many hotels during a 42 year business and vacation travels. This was a great experience!!!! Breakfast is as good as any 5 star hotel. I will defeinately stay here next time I am in California.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Patricia M, Thank you for your five star review! We are pleased to hear that you thoroughly enjoyed your stay with us. Warm smiles and friendly service is our policy every day for every guest. Our staff truly cares about all your travel needs, making your visit comfortable and memorable. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Very nice place to stay in West Covina area."

4
11/08/2016

We were not familiar with the area at all but needed to stay near the West Covina area for baseball tournament. We were very pleased with the Best Western in San Dimas. It was close to everything we needed (the fields, restaurants, shopping, freeway). Our room was clean and comfortable and quiet. Nice pool and laundry facility. The morning breakfast was made to order which was a very nice feature - no warmers. The staff was friendly and helpful. Only concern was that our bed, although comfortable was not a regular queen bed - closer to a full size.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Luv2travel236, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed our cook to order breakfast. We would love to be of service to you again in the future! Best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Bed and a real Breakfast"

5
06/08/2016

My husband and I are out of town for our business many nights throughout the year. Have been for many years now. We have stayed in just about all varieties of accommodations, but 95% have been Bestwestern hotels. Only variance would be if there was no B.W. close. This hotel is right up there with the high end hotels that offer a bed and breakfast. The room was nice and spacious, clean, comfortable and overlooked the flora in the courtyard and pool; a room nice to come to after a long day at work, not to mention an offering of a happy hour of beer and wine; there were no restrictions to taking your beverage to your room or out by the pool. But the bigger surprise was the very relaxing garden center courtyard with the lovely pool. Nothing like taking the edge of the day off with a nice glass of wine... by the poolside. However, there is another out of the ordinary... bigger surprise. The breakfast fare. At check in we were told there was cooked to order breakfast. We've had those before and they were good, but... nothing unusual or memorable. So, we thought this would be the same. However, we walked into breakfast at 6:00 a.m. to smiles, welcoming us with "Good Morning", like they really did care if our morning was good. It was. The gentleman behind the counter (with a big smile) asked what omelet we would prefer... the menu was posted on the wall... and waited for our answer. While he prepared our order we got our coffee, juice, fruit, selected toast. The plates were porcelain, silverware was nice stainless, nothing was the normal fare. Something to noted. Not only did we leave with a satisfied stay and well fed, the price was very reasonable for what we experienced and received. A nice little gem... in San Dimas. Don't hesitate...

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Mona M, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for your compliments regarding the Best Western San Dimas. Thank you for taking the time to let us know about your 5 star experience! Our team is delighted to hear you thoroughly enjoyed your stay. We are devoted to providing you with excellent facilities and amenities such as free high speed Internet, newly renovated rooms, well kept grounds, complimentary managers reception and a cook to order breakfast. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Excellent Hotel"

5
19/07/2016

This is a perfect Best Western - The Staff is Friendly - great rooms (all suites) - Hot cook to order breakfast - very clean... Best in the area Ive stayed in so far. The location is central to the LA County Fairgrounds, Winter Nationals, Restaurants, Shopping, the Freeway in all direction and so on - Just a great place!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear David P, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, and exceptional staff. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your compliments. We look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Wonderful Stay"

5
11/07/2016

My husband was in the hospital in Glendora so I was looking for an affordable hotel close by. I've stayed in a few of the San Dimas hotels but this one is by far the nicest one! The ladies at the front desk were extremely helpful in my situation. The breakfast was far better than I expected. To my surprise when I got there in the morning they had a Chef that cooks eggs, meat, waffles and pancakes for you. They also have something in the early evening that I wasn't able to go to but I'm sure it's just as nice.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear 587kims587, Thank you for your awesome five star review! We are pleased to hear that you thoroughly enjoyed your stay with us. We will be sure to inform our front desk and breakfast staff of a job well done. Thank you again for staying at the Best Western San Dimas. We hope your husband has a fast and healthy recovery. Best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great Facility"

5
21/06/2016

This Best Western facility is beautiful. The location is perfect for walking to nearby restaurants and other locations. Gas station next door. The personnel working at the facility are extremely pleasant. Big smiles, great eye contact and are knowledgeable of their surrounding area. The breakfast was great and again the service was outstanding. A must to stay when in San Dimas.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Gary A, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our extraordinary hospitality. We are constantly working on improving out guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Frequent Best Western Customer"

4
19/06/2016

I have stayed at this place before and was very pleased. My stay this time was also a good one. My only complaint was the reservations mixup. l made the reservation via the 800 number as I wanted to use my reward points to pay for the first night. I was over charged for the second night and was not given the room I had been told by the confirmation. There is a lack of communication between hotel and 800 reservations despite having a confirmation.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear 60sjune, First and foremost we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Best Western San Dimas is actively working to improve service levels and your feedback has proved invaluable. We are extremely concerned to note your dissatisfaction with the confusion at check-in. I am currently investigating the situation as we have hired a few new employee. I want to assure you that we are working hard to bridge the gap between the 800 reservations and our front desk agents. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-592-0500. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best Western San Dimas, CA"

5
17/06/2016

Large clean updated hotel and rooms. Buetiful courtyard with large pool area. Excellent breakfast included with omelette station. Easy access off the 57, 210 freeways. This is a jewel in a clean safe community 35 minutes from downtown LA

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Murano04, On behalf of the staff and management we would like to thank you for posting a five star review following your recent stay at the Best Western San Dimas. Every Guest is a Valued Guest at the Best Western San Dimas Hotel and Suites. We are delighted to be your chosen hotel during your recent stay. We would be very happy to have you with us again soon, best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Convenient Location, Nice Hotel"

5
16/06/2016

Spent 3 nights here. The room is very spacious. A/C worked well, bed made for great sleeping, didn't hear much for noise at night. The room was very clean. The grounds are nice, the staff was very nice and accommodating. Every evening they had free beer and wine in the bar. Cooked to order breakfast. Would recommend.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear WDWfan81, Wow! Thank you for your five star review! We are delighted to hear that we were able to exceed your expectations during your visit. We are also glad to hear that you enjoyed our cook-to-order breakfast, convenient location, friendly staff, well kept grounds, cleanliness, newly spacious renovated rooms and our managers receptions which provides complimentary beer and wine. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"A 10+ hotel"

5
09/06/2016

I love the Best Western hotel in San Dimas. It is my favorite hotel in my price range. Could be a favorite, too, of a hotel above my price range from what I have heard from other folks. Everything about it is top notch...the staff, the breakfast, the cleanliness, the comfort, the computer room, the location, the price. Love it!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear T4049RTtimw, Wow! Thank you for that fabulous five star review! We are thrilled to hear that the Best Western San Dimas is your favorite hotel! Our team truly strives to go above and beyond your expectations during your visit. We appreciate your kind words and look forward to seeing you next time! Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Well Priced and Convienient!"

5
31/05/2016

This Best Western is "Easy On/Easy Off" of the I-210. Friendly Staff, Great Breakfast, Clean Rooms! Our only regret...didn't stay during the "Manager's Social" (We arrived on Sunday night for one night). Highly Recommend!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Jonathan B, Thank you for your five star feedback. We are excited to hear that you thoroughly enjoyed your stay with us. We would be very happy to have you with us again, best wishes on behalf of the Best Western staff and management. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best Western Hotel - San Dimas"

5
29/05/2016

The hotel was nicely Landscaped clean and inviting. Hotel employees were very accommodating. The cook to order breakfast was very good and offered a wide variety of menu items. Room was comfortable and clean.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Lorous B, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, accommodating staff, cleanliness, newly renovated rooms and our well-kept grounds. We are constantly working on improving out guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Clean, Friendly and Great Breakfast"

5
29/05/2016

Loved my stay at San Dimas BW.! The rooms were spacious and clean, . The staff were all very friendly and helpful. The free breakfast is the best I have had at a Best Western and I have stayed at more than 10 different Best Westerns.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Charlene M, Wow! Thank you for your five star review! We are delighted to hear that we were able to exceed your expectations during your visit. We are also glad to hear that you enjoyed our cook-to-order breakfast, friendly staff, cleanliness and newly spacious renovated rooms. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"value for money"

5
24/05/2016

Clean, quiet, reasonably priced hotel with excellent breakfast options included in price. Location was perfect for shopping, restaurants, and interstate connections. Staff were congenial and knowledgeable about the area. Close enough to walk to many places. Weather was too chilly to try the pool but the flowers and foliage were enticing. The aroma was heavenly. I only wish they had an elevator as carrying a suitcase up and down even one flight of stairs can be difficult at my age.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear 390Dariaw, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location, staff and well-kept grounds. We are constantly working on improving guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Graduation"

4
21/05/2016

Our grandson graduated from Pamona so this was a very convenient location for us to stay. Great remodel and updated. The shower was wonderful and towels were good quality. Breakfast included in the cost was out standing with short order cooks making omelets and pancakes.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Sally Lou F, Thank you very much for reviewing our hotel. We are constantly working on improving our guests' satisfaction and service levels. Therefore, your feedback, positive or negative, helps us see our product through the eyes of our guest and is highly valuable to us. Congratulations on your recent graduate! Thank you again for your kind words and we look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Graduation Weekend"

5
10/05/2016

We have stayed here previously and decided to stay again during a very hectic graduation weekend. Our room was clean and the hotel was quiet which we needed after all the commotion of the events from graduation. Breakfast was very good!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear David H, Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. I am also glad to hear that you enjoyed our cook-to-order breakfast, cleanliness and quiet location. Congratulations on your recent graduate. We hope to see you again real soon. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great experience"

5
29/04/2016

The room was great since it was accessible and being a bit older made things easier. The breakfast was fantastic, you had your choice of 4 different items that they cooked for you as well as the ubiquitous breads, muffins, cereals, etc. Location was near the 57 so getting around is easy. Staff very friendly.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Sam O, Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. We are delighted to hear that we were able to succeed your expectations during your visit. I am also glad to hear that you enjoyed our cook-to-order breakfast, friendly staff and accessibility. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Pristine Cleanliness, Friendly staff"

4
25/04/2016

We always stay here when we visit family in LaVerne, Ca. It's better than every other motel in this area (we tried them all). Their cooked breakfasts has recently left something to be desired because of what now appears to be commercial pre prepared ingredients. Other than the breakfasts, this motel will exceed your expectations.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Eugene L, First and foremost we would like to offer our sincerest apologies for the problems you encountered with the quality of the breakfast. We appreciate your time in bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. The standard for our cook-to-order breakfast are fresh ingredients and local farm raise eggs. We are always working to improve service and quality levels and we will review the entire breakfast experience to make sure that every guest receives five-star quality. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-592-0500. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Best Hotel in San Dimas, California"

5
21/04/2016

We visit San Dimas at least once or twice a year while visiting family. We stayed at this hotel when it was a Comfort Suites. As a Best Western, the Hotel Grounds are beautiful with lovely rose gardens surrounding the pool! Outside area has been upgraded with new tables and chairs and the accommodations have also been upgraded. The rooms are large with comfortable bed and Wi-Fi. Bathroom was also upgraded and amenities okay for a Best Western. Remember you are not in a Marriott, then you will be very happy with this hotel. Also great Breakfast and good service.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Sarah, Wow! Thank you for your five star review! We are delighted to hear that we are your hotel of choice when you visit San Dimas. We truly appreciate your compliments regarding all our recent upgrades such as the new tables and chairs surrounding the pool and our newly renovated rooms. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"A really great place to stay"

5
17/04/2016

The room was spacious, and nicely decorated and furnished. The beds and pillows were comfortable. The pool looked appealing (but wasn't heated - maybe we will be brave and try it next time :) ) in the courtyard. The complimentary breakfasts are "cooked to order" (pancakes, waffles or omelet) with assorted pastries and cereals available. It was a quiet and relaxing location and we really enjoyed our two nights here.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Otto K, On behalf of the staff and management, we would like to extend our deepest thanks and appreciation for staying at the Best Western San Dimas. As you may know, providing the highest level of hospitality is our number one priority and we truly appreciate your compliments regarding our newly renovated rooms, the comfortable beds and pillows, and our very own complimentary cook-to-order breakfast. Thank you again for your five star review! We look forward to welcoming and servicing you again in the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Five Star All The Way."

5
11/04/2016

I highly recommend this property. The room appeared to be remodeled with quality materials and fixtures. The room and entire property inside and out is immaculate. The property all around the outside and also around the pool was full of beautiful plants and flowers. The pool and surrounding area was very clean. The lobby decor was very inviting. The dining area was well stocked and very clean and well kept. There are rolls, muffins, bread for toast, cereal etc for a quick bite. Additionally, they offer omelets, pancakes, bacon, ham, sausage, etc. I had a ham and cheese omelet which was great and my husband had fluffy pancakes and sausage. I can't say enough good about this place. Even the telephones in the room are clean. It is so well maintained. The bed was a little too soft and low to the floor but we still got a good nights sleep. Five Star all the way.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Robert G, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast and our newly renovated rooms and our well-kept grounds. We are constantly working on improving our guests' satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes of our guest and is highly valuable to us. Thank you again for your kind words and we look forward to welcoming and servicing you again on your next visit. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"San Dimas Surprise"

5
11/04/2016

This hotel is exceptionally clean and spacious. The grounds are well kept, the rooms were very nice and the breakfast was also excellent. Located in a very quiet area close to La Verne University. There are also good restaurants and shopping near by.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear 60sJune, On behalf of the staff and management we would like to thank you for posting a five star review following your recent stay at the Best Western San Dimas. We are always working on improving service levels and your feedback has proved invaluable. We are delighted to hear that your enjoyed our clean, spacious and well kept grounds. Along with our newly renovated rooms, cook to order breakfast and our central location. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great place to stay."

5
08/04/2016

Great place to stay, very clean and comfortable. The employees are very friendly, and the rooms appeared to have been recently updated. I loved the happy hour to unwind at the end of the day. They also have a great breakfast to start the day. Over all a great place to stay and I plan on coming back.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear John W, Thank you for your five star review! We are delighted to hear that we succeeded your expectations during your visit. We are also glad to hear that you enjoyed our cook-to-order breakfast, manager's reception, friendly staff, cleanliness and newly renovated rooms. Once again, we would like to thank you for staying at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Best Western San Dimas Hotel & Suites, San Dimas, CALIFORNIA"

3
30/03/2016

Its nice, used to be better prices, seems a little high, rooms are good, Bad thing ,no elevators and NO guarantee of ground floor, only your request. good for us, we have family near by. Over all, its nice but for the price they need elevators.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Abel G, We would like to thank you for choosing the Best Western San Dimas for your lodging needs. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Best Western San Dimas is actively working to improve service levels and your feedback has proved invaluable. 2016 marks an important year for us, as we are in the process of drawing up plans for a new elevator. We have 3 handicap rooms that guarantee first floor accommodation. Otherwise, please let us know when you make your reservation that you need first floor, and therefore we will try our very best to accommodate your accordingly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Monzel Wickliffe General Manager Best Western San Dimas

"Great place for one night"

4
28/03/2016

Best Westerns are an enigma. On the East Coast, many are dumps that I wouldn't consider using. On the West Coast, the chain seems much better. The San Dimas location is very good overall. Big rooms, friendly staff, nice location, attractive courtyard, well-maintained. I would give it a 5, but I don't care for room doors that open to the outside or windows that face a walkway. Would stay again for sure.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Hi Kevin, Thanks for choosing the Best Western San Dimas as your lodging partner. Please keep us in mind when you return to the area. Let us know in plenty of time as our busiest days are ahead, Monzel Wickliffe General Manager - 05707 Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Great Stay, would visit again"

5
24/03/2016

This Best Western was a God sent after the horrible experience we had at a different place. We were very glad we found this place. It made our trip enjoyable. The breakfast was excellent and the service was outstanding.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Julia H, Thank you for the outstanding 5 star review. We know you have a variety of hotels to choose from, and we are honored that you selected the Best Western San Dimas. We strive for Total Guest Satisfaction and our entire staff is dedicated to making your stay nothing less than excellent. I am happy to hear that you enjoyed our one of a kind cook to order breakfast and our staff appreciates your compliments of our "outstanding service." Once again, we would like to thank you for booking a room at the Best Western San Dimas and look forward to welcoming and servicing you again the future. Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"Excellent Stay"

5
16/03/2016

From check-in to check-out we couldn't have asked for a more pleasant stay. Great breakfast options cooked to order, clean breakfast area. Great attention to detail in the hotel lobby and hotel rooms, thank you to the Housekeeping staff! Grounds were well maintained. Obvious management takes pride in their property. Will definitely stay here again and recommend.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Hi Paula, Thank you for staying with us and being our special guest. We work very hard to provide you with excellent service each time you stay with us. We want to be your home away from home. If we can be of service to you, please do not hesitate to cal us. See you next time. Monzel Wickliffe General Manager Best Western San Dimas Bus: 909-592-0500 Fax:909-394-4912

"A very Nice, New Hotel"

4
03/03/2016

My wife and I recently stayed at the Best Western San Dimas Hotel & Suites. It is non-smoking and well kept with nicely decorated spacious rooms. The room we had had large bed room and bathroom areas as well as a sitting area with a couch and chairs. The TV worked well. There was plenty of room for our luggage. There is a nice swimming pool in the center of the hotel area. The price included breakfast with eggs and waffles made to order and lots of fruit and drinks. The breakfast was as good as in any restaurant. Initially, the concierge was somewhat short, but she later warmed up. This is the place to stay in San Dimas.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear TJFLG42, Thank you for leaving such detailed feedback from your recent stay with us! It is always a pleasure to know that our guests are able to enjoy the amenities in our rooms along with our complimentary breakfast as well. I want to apologize for the initial impression our concierge left, however I am glad to see that your stay ended on a good note. Thank you again for your kind words and we look forward to your next visit.

"Excellent Stay!"

5
03/03/2016

I stayed here February 23-26th for a work function in Pomona. The service was very good, everyone that I talked to was very nice The room and the hotel grounds were very neat and clean. The free cook to order breakfast was very good. They also offer free beer and wine Monday through Thursday 5:30-7:30 pm which is a bonus. I got way more than I expected at this hotel and I would stay here again if I was in the area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear chunter2, Thank you for leaving a five-star review of our property! Our staff strive to exceed expectations with every guest experience, so I am happy to see that we were able to succeed during your visit. I am also glad to see that you enjoyed our cook-to-order breakfast as well as the manager's reception that is held during the week. We hope that you will be able to travel into the area again soon.

"Great hotel in San Dimas"

4
22/02/2016

This hotel is a pleasant place to stay, it is clean, neat and convenient. We have stayed here many times and have always been treated with care and friendliness. The breakfast buffet is good, but it is the chefs, who will prepare a breakfast of your choice for a personal touch that is fantastic. truly a wonderful surprise and breakfast aways comes with a smile.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Glen G, Thank you for taking the time to review your stays with us. It is our goal to create an environment where our guests feel at ease, so it is thrilling to see that we were able to accomplish that with your trips to the area. I will pass on your compliments to our chefs and we can not wait for your next visit!

"Very Nice Hotel"

5
21/02/2016

This was our second stay at this hotel in the past three months. It is well kept. Appears to be recently updated. Friendly staff. Front desk personnel very helpful. My husband has no issues with the mattress. I, however, find it way too firm. I wake up off and on all night long with hip and back pain from it. The room is very nice and very clean. Appears to be recently updated.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Janet Z, Thank you for taking the time to complete a review regarding your recent stay with us. I wanted to apologize for the discomfort you felt with the mattress in your room. Your satisfaction is important to us, so I am sorry to see that your stay did not exceed expectations. I also wanted to thank you for the compliments to our staff. We hope you will visit us again.

"Great place to stay"

5
19/02/2016

2.4 miles from Fairplex race track - great price, breakfast was great. Surrounding area had much to offer for shopping, gas stations, restaurants. The hot tub was not open as they were having a problem with it - but that was not a big deal for us

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Rhonda M, Thank you for leaving feedback on your recent stay with us! I am glad to see that you were able to enjoy the area's convenient distance from the Fairplex along with the local restaurants and businesses surrounding our property. I apologize for the Jacuzzi being out of order during your visit with us, but I am happy to say that it is back in working order. We hope that you will be able to visit the area again soon and take a dip in the pool and spa!

"Excellent Service"

5
16/02/2016

The staff at this hotel provide excellent customer service, the food is great, the rooms are spotlessly clean and comfortable. An excellent choice for business and pleasure. When I am in the area for business or pleasure I always stay at this property.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear derekd465, Thank you for leaving another 5-star review of our property! I am elated to see that our staff are able to provide above satisfactory service during each of your stays. It is always a pleasure to read your comments and we look forward to your next visit.

"Great Spot In San Dimas"

5
13/02/2016

I checked in last minute to Horse Expo at Pamona Fairgrounds and the main hotel for the expo was booked and super expensive. Alternate was expensive as well. I searched on hotels.com and found this Best Western. The price was $40 cheaper than the alternate and only a few minutes from the fairground. The reviews were good so we jumped on it. We were suprised at the size of the rooms and with the kitchen. I ordered french toast the first day and an omlette the second day. I used the business center to print and they had a work out room which I really enjoy.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Darren P, Thank you for taking the time out to review your booking experience along with your stay at our property. We would love to have you book direct for your next visit. Our front office staff will match third party discounts with verification and will note any requests that you have for your upcoming visit. I am also very excited to see that you were able to enjoy our cooked-to-order breakfast along with our other complimentary amenities. Our staff work diligently to exceed expectations for each guest that visits our property, so I am glad to see that this extended into your visit. Thank you again for your response and we appreciate your business. We look forward to your next visit!

"Great Hotel, Great Value"

5
10/02/2016

This hotel is updated and well maintained. The rooms were clean and ours included a sofa, desk, and free internet. The breakfast includes a chef who cooks to order eggs, pancakes or waffles. We had over 10 rooms for a family event near by. We all enjoyed our stay. Includes a pool and spa area. Near by you walk to the western downtown, it includes antique shops and more. Easy access to the freeway.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Helenmarie S, Thank you for leaving a review from your family's stay with us. I am glad to see that you had a great stay during your visit to our hotel and that you were able to enjoy and utilize the surrounding area. It does our team a great pleasure to know that our property is appreciated. We enjoyed your visit and hope that you are able to stay again!

"Chef"

5
09/02/2016

Excellent breakfast, clean and maintained well, very kind staff, well lit parking, hotel looks brand new, they were there to serve me as if I was one of their own, 5 star hotel , they need a bomb chef like me to kick it up a knoch, clean up the happy hr. And remodel the room and organise and market the snack room, that needs help

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Mark R, Thank you for completing a five-star review of our property! I will pass on your compliments to our staff as well. One of our goals that our staff strive for is to create a comfortable atmosphere where our guests can relax and feel at home, so I am very pleased to see that was accomplished during your stay. I also want to thank you for your recommendations! We hope to see you again soon.

"Terrific hotel"

5
09/02/2016

Great location (close to freeway), friendly staff and has the perfect amenities (fitness center, free breakfast, happy hour) for weekend getaway. Rooms are nice and spacious too. Great value for a hotel in the Pasadena area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Karen R, Thank you for leaving feedback from your recent stay with us. We are very happy to see that you were able to take advantage of the area as well as enjoying our complimentary amenities! We thank you for your business and we look forward to your next weekend getaway!

"What a Great Hotel"

5
07/02/2016

Excellent. If I need to stay out of town again I will choose Best Western. We were attending a wedding in San Dimas and the hotel was perfect. The location was close to the church and close to the reception .

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Dorothy F, We are so thrilled to see that you enjoyed your stay with us! It sounds like you had a fantastic weekend and we thank you for sharing your experience. Hopefully you'll be able to visit the San Dimas area again soon.

"Theft by cleaning staff"

3
31/01/2016

Nice accommodations for the price. Breakfast a little better than most motels, in that they had a person preparing hot dishes like omelets. Roomy, comfortable bed, and decent WI Fi. Also there was a small frig, microwave and coffee maker. The one bad experience we had was our fault, in that when we left the room for the day, we thought we had removed all valuables from the room, but missed one small electronic device. When we returned, the room was cleaned and device was gone. No in room safe. That would be a nice amenity.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Beverly T, Thank you for taking the time out to write out a review from your recent stay with us. I would like to apologize for the inconvenience caused by your missing device. Standard policy with our housekeeping department when a guest is set to check-out is to not only clean the room but any remaining guest items are to be placed in Lost & Found until the guest calls back for them. I also want to note for any future stays, that we do have safety deposit boxes at the front desk for our guests upon request. I want to thank you again for your kind words and I am pleased to see that you enjoyed the complimentary hot breakfast along with the other in-room amenities. If I can be of any assistance in finding your lost device, or if you have any further questions, please do not hesitate to contact me at (909) 592-0500 ext. 312. Thank you again for completing a review of your experience with us. We hope to have you visit the San Dimas area again soon.

"Pomona car show and travel "

5
18/01/2016

Loved this Best Western! Breakfast in the mornings were simple but perfect (made to order eggs and omelettes). Day time front desk attendant "Sabrina" I believe was her name, very helpful and welcoming. I wish I had more time to tell the gardener that he was doing a great job keeping the place clean. We were in room 205, single King suite over looking the pool. Pool and hot tub were clean (pool ice cold at this time of the year). We would stay here again 100%. Thank you to all the staff, pride in ownership and maintenance is evident.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Resq28, Thank you for leaving such detailed feedback from your recent visit! We are so glad to see that you were able to enjoy your stay with us. Our staff work diligently to provide the best experience possible for each of our guests and they will be thrilled to see that they accomplished that during your stay. I will make sure to pass on your kind words to the employees you mentioned as well. Thank you again and we look forward to your next trip to San Dimas!

"Wonderful"

5
17/01/2016

This is a super nice hotel. The entire staff are friendly helpful and nice !! The rooms are super clean and Large. Thank you all for a very nice stay! This hotel is near restaurants shopping and anything you could want to do!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear shelliavalos, We are so glad to see that you enjoyed your stay with us! I am pleased that you were able to not only enjoy the property but also explore the surrounding area as well. Thank you for taking the time to review your experience and we hope to have you stay with us again soon.

"Pleasant Stay Safe"

5
05/01/2016

we plan on staying again! close to shops walking distance, other guest staying there also very nice and pleasant. safe location .clean area. very nice Pub across street. Quiet area no Emergency sirens Meets all our needs when away from Boston area when meeting up with family!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Nigel C, Thank you for leaving feedback from your recent stay with us! I am glad to see that you enjoyed your stay with us along with the area as well. Our staff work diligently to meet all our guests traveling needs and seeing that this was accomplished with your stay is fantastic. We look forward to your next visit!

"Rose Bowl Visit"

5
04/01/2016

We were looking for something with easy access to Pasadena for our Rose Bowl trip and this was a great choice. The grounds were well kept when we drove in, the lobby is nicely furnished, they had quick service as we checked in and told us about the managers reception that was about to start. A nice red wine after a long day of travel fit the bill for us. We had early mornings and were unable to enjoy the breakfasts but understand they are very good too. The pool in the courtyard was classic California but this time of year, a bit too cool to enjoy although we did see people using the hot tub. Overall, this is a great place to stay and an excellent value. Don't worry that a Best Western is not up to standards, this is an very nice property.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Richard D, Thank you for leaving such a detailed review of your stay with us. We understand when visiting around the holidays, especially when attending a popular event, that traveling can become stressful. I am pleased to see that you were able to find solace while staying at our property after your travels, being able to take advantage of our manager's reception along with appreciating our other amenities. Thank you again for your kind words and we look forward to your next visit!

"Good hotel"

5
04/01/2016

This is a good hotel for the money. The staff are friendly and helpful and they serve a hot, made to order breakfast in the morning. The rooms are clean and nice. We always stay here when visiting family in the area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear William W, Thank you for reviewing your recent stay with us. The entire staff had a great pleasure in meeting your lodging needs. We are grateful for your business and are glad that you were fully satisfied with our service and facilities. We look forward to your next visit!

"Good hotel for rose parade"

5
01/01/2016

This was as close as we could get to Pasadena at a reasonable rate. This hotel is in a good location and is clean, with a good full breakfast. The rooms are large with a small sitting area and a refrigerator and microwave. I would definitely stay here again.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Lynn M, Thank you for taking the time to provide feedback from your recent stay with us over the new year. We are grateful for your business and are so happy to see that you were able to enjoy our facilities along with the complimentary amenities provided. Come back to see us again soon!

"Excellent stay"

5
15/12/2015

Stayed for 12 days while visiting our son in the area. Outside entrance to rooms around a courtyard pool area. We felt very safe and walked to restaurant and shops in area. The hotel was super clean and we had no issues during our stay. Wonderful breakfast. We would stay again.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear heidelgs1, I am very pleased to see that you enjoyed your stay with us! Our staff aim to create an environment where guests can enjoy their stays to the full, so I am thrilled to see that we succeeded with your experience. Thank you for your feedback and we look forward to your next visit.

"Great Place to stay."

5
14/12/2015

There were 3 of us, My husband, our 17 yr old football player son and myself. I always cringe when we have to share because of budget, but I was pleasantly surprised! With the 2 queen beds, there was also a mini sitting area with full sized couch, chair and coffee table. The room was large and I didnt feel like we were stepping over each other. It is conveniently located walking distance to multiple great places to eat or even shopping. Best of all it is only 3 miles from the University of LaVerne.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear jayneRW, Thank you for leaving such a well-rounded review from your stay with us. Your comfort and convenience is very important to us, so I am glad to see that you and your family were able to relax in the room after your trips to the university. We hope to have you stay with us on your next visit to the area!

"Highly recommend!"

5
14/12/2015

We have stayed at other hotels in the area and this was by far the best! Spacious rooms, clean, quiet. I loved that we could walk to a number of fabulous places to eat. And being only 3 miles from LaVerne University was perfect!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear jayneRW, Thank you for your five-star review from your recent stay with us! I am happy to see that you were able to enjoy the local eatery's along with utilizing our convenient location to the university. We hope to have you stay with us again soon.

"Clean, quiet, comfortable"

5
30/11/2015

We had two rooms, both were just as expected for the star-level of the hotel. Comfy beds, remodel has things looking fresh. All staff encountered were friendly and kind. This is a great choice if you need to be out in eastern LA county. Great value!!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear KH333, Thank you for your review of your recent stay with us! I am glad to see that you found us accurately represented through our information displayed online. I will also make sure to pass on your compliments to our staff. We hope to see you in the San Dimas area again soon!

"San Dimas"

4
22/11/2015

Over all experience was excellent. The employees were helpful and friendly. Very Clean and quiet. Breakfast was good but not hearty enough for my husband.The barmaid was flirtatious with the men without significant others and ignored the women and their significant others. My husband commented that the bar maid was mean?? My husband is a jokester and extroverted talks to everyone so if he made this comment you know she wasn't very friendly at least to married men with their wives and the women. I would stay here again it was convenient to restraunts and close to my meeting venue over all it was a good experience.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Kathy B, We appreciate your business as well as your review about your most recent stay. I am glad to see that you were able to utilize the convenience of our hotels' placement in the San Dimas area and am also pleased to see that you enjoyed your stay with us. We would like to apologize for not exceeding your expectations with our on-site bar that is available during the week. The bar is a cornerstone for our guests, that creates a camaraderie that develops between guest and the hotel. This familiarity seemed to have had the opposite effect during your experience. Our staff strives to provide an above satisfactory level of customer service and I assure you this matter will be reviewed. Thank you for your feedback and we hope that you visit the area again soon.

"Pleasantly Surprised"

5
17/11/2015

Since this is an older hotel, I was concerned that it would show it's age. However, the rooms appeared to be recently updated. They were very nice. The mattress was extremely firm. I woke several times in the night in pain because of it. For me, this was the only problem with the room. They have someone in the breakfast room that cooks your entrée for you. They have a handful of items that you can get for yourself. Overall, breakfast was just okay. But then that's all I really expected. Front desk clerk was very nice. Checking in and out went quickly.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Janet Z, Thank you for leaving feedback from your recent stay with us. I am glad to see that you enjoyed the renovations along with our complimentary breakfast offered. I do apologize for the inconvenience the bed caused during your visit. We will use your insight to improve our guest's experiences. Thank you again for your business and we hope to see you in the future.

"Free Fresh Made Omelettes to Order!! "

5
16/11/2015

We stayed a total of 6 nights here at this beautiful hotel. Nice large pretty rooms, amazing pool and hot tub. Super friendly and helpful staff. The breakfast each morning was the home run for my husband and I. Fresh to order Omelettes, pancakes, French toast and eggs. FREE!!! Just bring your Complimentary Services card each morning. This hotel also has a complimentary beverage hour during the weekdays which we took advantage of one night. We will definitely stay here again when we are in town next year! Thanks Best Western of San Dimas for a fabulous stay!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Lynn E, Thank you for such a fantastic review! From what I see, you had a fairly substantial visit with us, being able to utilize our hotel's amenities and complimentary services to their fullest. I am so pleased to see that you and your husband enjoyed the breakfast and able to try some of our various options available. Knowing that you both enjoyed your stay will be exciting news to our staff. We always enjoy hearing when someone has enjoyed their visit. I also wanted to note your pictures included with your review, very nice touch! It was a pleasure being able you stay with us, we look forward to your visit to San Dimas next year.

"Class Reunion"

4
10/11/2015

The rooms have been nicely remodeled and are very clean. Although they discourage taking breakfast to your room, it would be nice to have trays available so I could take coffee to my wife along with a muffin

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear josephcA6948GP, We appreciate the time you have taken to review your recent stay with us. I am pleased that you noticed and enjoyed our recently remodeled property and the effort our staff have put into maintaining it. Your observation regarding breakfast trays available for guest rooms have also been noted and will be considered. Thank you again for your constructive feedback and we hope to see you again.

"San Dimas Gem!"

5
27/10/2015

An excellent place to stay if you are visiting this area. It's convenient to everything, yet quiet. It was very clean and the staff is exceptional. I would give this place a big 2 thumbs up! The breakfast in the morning was a huge plus along with the cocktail reception at night. We took advantage of it all.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Blake H, Thank you for your five-star review! It is fantastic to see that you enjoyed the complimentary amenities available during your stay as well as our staff's service. I will make sure to pass on your compliments. We hope that you visit the San Dimas area again soon!

"Best Western upgraded in a great way"

5
26/10/2015

We have stayed at this location off and on for years, when it was Comfort Suites. It was beginning to get a bit rundown but we liked the location, breakfast etc. A pleasant surprise for us this trip, to see that Best Western went all out with upgrades since they took over the hotel. The room felt all-new, fresh, CLEAN, and even had very thick fluffy towels. Glad they continued with the made-to-order breakfast amenity. We will be returning in the near future and look forward to it.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear culdesacSanDiego, Thank you for your feedback regarding your recent stay with us! We appreciate your return business and are glad to see that you like the changes made to the property with the transition from Comfort Suites to Best Western. The property remains under the same ownership, so we enjoy knowing your opinions with your return to the area. The staff and myself look forward to your next visit.

"Excellent Stay, Will Return!"

5
22/10/2015

I stayed at this hotel last night in order to be closer to an event I'm working today. First off, I went online at 2pm and made my reservation. I was a bit concerned that with the short notice, I'd arrive to check in and they wouldn't have it ready. I arrived at 10pm and check-in was a breeze! The room was huge, perfectly clean and nicely appointed; the air conditioning worked great, too. Since I arrived so late, I wasn't able to use most of the amenities, but the pool and outdoor space looks very nice! A hot, cooked to order breakfast was included... you have 4-5 options you can choose from the menu. My omelet was excellent. The hotel is located close to several restaurants, and very convenient to the freeways. Overall, very happy with this hotel and will definitely stay again when I have business in the area!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Mike L, We at the Best Western Hotel & Suites in San Dimas appreciate your business and are pleased to see that you were fully satisfied with the facility and our services. Noting that you made the reservation the same day as your arrival, I am also glad to see that our staff were able to accommodate and check you in as smooth as possible. I will make sure to pass on your comments. Thank you again for your feedback and we look forward to your next visit!

"What a surprise"

5
20/10/2015

We stayed here just one night but were really impressed with the quality and cleanliness of this hotel. It is very conveniently located in San Dimas, which is quite a charming small town. A cooked-to-order breakfast was also included, with a nice menu of fixed entrée items to choose from. It was also nice to be able to park close to your room, making arriving and leaving much more pleasant. We totally enjoyed our stay and will stay again next time we're in the area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear socal13, Thank you for the five-star review! I gladly speak for the entire staff in stating that we had a pleasure in meeting your lodging needs. We always appreciate seeing when our guests enjoy the amenities from the cooked-to-order breakfast to the layout of the property. We look forward to your next visit to the area.

"Foothills Surprise"

4
19/10/2015

I have always stayed in another hotel in this general area and have not been happy, but the San Dimas experience was a revelation in the different gracious staff can make in a visit. Included in your stay, is someone cooking breakfast for 2 hours to make eggs or pancakes to order each morning of your stay. Quiet clean rooms just off the freeway or 210 so location is perfect. I was quite surprise and pleased with the friendly, professional staff.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Carmen R, We are thrilled that you enjoyed your stay with us here at the Best Western in San Dimas! Our staff work to exceed expectations and make every guest's stay a memorable one, so I am very pleased to see that this was accomplished. I am also happy to read that you were able to enjoy our cook-to-order breakfast along with the convenience of the hotel's placement in the area. Your compliments will be conveyed to our staff as well. Thank you for reviewing your recent stay with us and we hope to see you again soon.

"Great spot in San Dimas"

4
13/10/2015

We stay here every year when working the annual Pomona RV show. The rooms are modern and clean, great breakfast where the staff prepares to order and very friendly and casual atmosphere on the patio/BBQ area.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Grant W, Thank you for leaving feedback from your stays with us! We appreciate the RV Show group and love having you stay with us each year. We are glad to see that you enjoy the hotels' amenities and that you feel comfortable each time you stay with us. I will make sure to pass on your kind remarks and we all look forward to your next visit.

"GREAT EXPERIENCE"

5
12/10/2015

Great staff. I forgot to book a handicap room for my mother and the staff was very helpful getting the walker up and down the stairs. The room was spacious. There was a couch in the room for family to sit when visiting. The pool was a little chilly, but it is October, nice to cool off at the end of the day. The breakfast was great. A choice of 3 hot meals or cold breakfast. Not alot of handicap parking. Great experience, will stay here again!!

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Becki G, Thank you for such detailed feedback from your recent stay with us. I am so glad to see that you and your family were able to enjoy the in-room furnishings as well as the amenities prepared. I also appreciate your observations in other parts of the hotels' property along with the pool and parking situation. This will all be taken into careful consideration. Thank you again for your review and we look forward to your next visit.

"San Dimas"

4
07/10/2015

This is a convenient place to stay. It is reasonable in rates and has a lot to offer. Bed are comfy,very clean rooms. Staff are friendly with some . are a real stand out. very accommodating Very quiet and supportive when late in evening..

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear emersonrn, Thank you for leaving another review from your stays with us. It allows our staff to see where progression has been made in the guests' experience and if we are maintaining a warm and hospitable environment for all who stay with us. I am glad to see that our staff were able to accommodate you in your requests. Thank you again and we look forward to your next visit!

"What a surprisingly clean and efficient hotel"

4
05/10/2015

We stayed at the Best Western at the recommendation of friends who live in the area as we wanted accommodations close to an event we were attending. I must say we had not set our expectations very high for this hotel based on our experiences in other similar hotels in the chain in recent years. Check in was efficient and quick. Although we did not visit the local area, the hotel was located in an area convenient to restaurants and shopping. The only issue we had was we were given the wrong bed type at check in which was quickly changed by the friendly front staff individual to better accommodate companion and I. The room was very large and equipped with a small refrigerator, sitting area, microwave, coffee maker. It appears the rooms were remodeled in recent years and were very clean to our satisfaction. Based on our experience at another large hotel the prior night in a different town we were initially concerned about the air conditioning units and potential noisy evening. We were pleasantly surprised that the unit was not overly loud and we were able to have a good night's sleep - a welcome change from the other hotel. Although the room faced the pool which was busy at check in time, it was quiet when we arrived back to the hotel later in the evening. We received a voucher for free breakfast but did not use it based on our schedule and need to check out early the following morning for a second event. I would feel very comfortable in staying at this particular Best Western again.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear travelinginaz, Thank you for such detailed feedback of your stay with us! We appreciate reviews with this detail because it aids in our efforts to perfect each guests' experience. I am pleased to see that our staff were able to accommodate the room change as well. Our staff strive to make your experience as enjoyable as possible and from what I see, they have succeeded. I will make sure to pass on your compliments. We look forward to seeing you again the next time you travel into the area, and would love to have you try our breakfast!

"Great Hotel and Staff"

5
25/09/2015

The hotel is always clean and the staff is wonderful. The breakfast in the morning is one of the best I have ever had and love the fact that there is fresh fruit everyday. I have stayed here quite a few times on business over the past few months and always warmly greeted by Sabrina, Tiffany and GM Manziel. It is almost disappointing to stay other places while I am on the road because of the personal attention I have received.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Brad S, We at the Best Western Hotel & Suites in San Dimas appreciate your recurring business as well as your five-star review of your stays with us. The staff and myself are thrilled to see that you enjoy each visit and I will make sure to pass on your compliments to Sabrina and Tiffany. It is always a pleasure to handle your lodging needs and we look forward to all your future visits to the area.

"San Dimas CA"

5
09/09/2015

Large clean room, nice pool but jacuzzi was out of order. Good breakfast, eggs made to order. Friendly staff all around. Walking distance to old towne, and restaurants. Will stay again on next trip that way.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Janet C, Thank you for leaving feedback from your most recent stay with us. I do apologize that the Jacuzzi was under maintenance while you were visiting the area but I am glad to hear that you were able to enjoy the pool in its' stead. I am also pleased to see that you enjoyed our breakfast and the surrounding area. We look forward to having you stay with us again!

"Clean Relaxing Stay in LA"

5
09/09/2015

When in LA I always stay in San Dimas. You are welcomed by friendly staff, fresh clean rooms, and a wonderful breakfast served in a spotlessly clean dining area in the morning. The pool and spa are nice benefits too.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear derekd465, Thank you for your review from your visits to the LA area. We are thrilled to hear that when you travel into LA you choose to stay with us at the Best Western San Dimas property. Our staff works diligently in shaping the best experience they can for each guest during their travels. I am so happy to hear that they have succeeded with this in your stays with us through our amenities offered, the properties' maintenance, and the accommodating attitude of our staff. We look forward to seeing you again on your next visit!

"Lovely, comfortable hotel in San Dimas"

5
24/08/2015

Quiet hotel with comfortable beds, friendly staff and a nice pool. My room size was bigger and nicer than I expected- more of a mini suite. And the breakfast is really good, too- much better than a typical hotel breakfast.

Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review
Dear Deborah R, Thank you for leaving such wonderful feedback for our property. Our staff works diligently to provide exceptional service and I am pleased that it is reflected in your stay with us from the grounds to the complimentary amenities like the breakfast. We look forward to seeing you again on your next visit!