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Best Western Plus Hotel St. Simons, Saint Simons Island

4.5/5  - basé sur 208 notations.
301 Main Street, 31522-1665, Saint Simons Island, United States - See map
Best Western Plus St. Simons - Experience the meaning of true comfort at the Best Western Plus St. Simons The Best Western Plus St. Simons is ideally located in the center of Saint Simons Island. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This quaint island retreat is a charming place to spend your time on St. Simons Island. The Best Western Plus® St. Simons offers 61 exterior access rooms and a beautiful pool and spa area shaded by majestic live oaks. Newly renovated accommodations make for a relaxing and comfortable stay. Complimentary breakfast and Wi-Fi will get you off to a great start and keep you connected. Our convenient location is quietly tucked off the main road but just minutes from public beach access, the shopping village, lighthouse and numerous restaurants and golf courses. Whether your interest is history, nature, outdoor sports or dining, St. Simons has much to offer. We are also just a short drive from Jekyll Island, Sapelo Island, Savannah and Jacksonville. If you are planning a wedding, reunion or corporate outing our 1940 square foot conference room is a great place to gather. We can also host wedding ceremonies at our gazebo. Make your reservation today at the Best Western Plus St. Simons.

Best Western Plus

Hotel St. Simons

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 209 guest reviews
NOTE ISSUED
Excellent
129
Very Good
55
Average
15
Poor
4
Terrible
6
REFER TO NOTICE
Business Business
30
Couples Couples
75
Family Family
77
Friends getaway Friends getaway
14
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beautiful Hotel"

5
07/12/2018

I loved this hotel It had a homey feel I clean homes for a living and I felt the hotel was very clean . The staff where very accommodating! Great attitudes! I didn't get to eat breakfast in the dinning area but from what I seen they have a big variety and was clean. I will highly recommend staying here.

"Lovely, Quiet, Well Kept"

5
22/11/2018

We stayed here for Thanksgiving. So happy that the BW was open and gave us a wonderful room and suite. The pool is large, the spa is well lite and hot. The motel has an arrangement with a close by gym that is free for BW guests. Can't wait to work out and come back for the free breakfast. The beds are comfortable, the bathrooms are clean and well stocked. The front desk staff were awesome!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Happy Thanksgiving! We're so pleased our clean, comfortable rooms were exactly what you were looking for and that you enjoyed our pool and spa. It's also great to know that you appreciated the gym access and included breakfast. Our wonderful staff would be happy to host you again at Quality Inn & Suites Albany!

"November 2018"

3
21/11/2018

Reasonable rates for area. Had some problem with room entry card. It didn't work in the beginning, but was fixed by staff. The hot water never got hot, but wasn't an issue for us. I reported it at the end of the stay. Checkout was delayed a few minutes because staff didn't have paper in the printer.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Ray, Thank you for choosing to be a valued guest with us and writing a review. It pleases us to see that we were able to provide great value and helpful service. Our apologies about the issue with the key card as well as the hot water, we're glad that neither were a big issue for you. Also, we'll be making a note to keep more paper in the printer to avoid any further delays at check-out. We truly appreciated the chance to serve you and hope to have you back in the near future for an even better experience.

"First time on the Island"

3
06/11/2018

The hotel had a great pool and all the staff was nice and breakfast was good. The room was small and damp feeling. The A/C clicked off an on all the time which was annoying. The only problem was they charged a different price every night and would not let me use a coupon I had. I turned it in the at check in but it took 2 days before they told me if I could use it or not. The Hotel is hard to find in the dark the signs are small. It is located behind the Holiday Inn.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Kathy, We were honored to be the first to welcome you to St. Simons Island! We're so happy that you enjoyed our sparkling pool, dedicated staff, and tasty breakfast. However, we do apologize for the concerns you've shared and will use your feedback to help us improve as part of our commitment to continually enhancing our accommodations and overall guest satisfaction. On your next trip to the Island, we would love to have you back and deliver you a five-star experience!

"Great place to stay."

5
04/11/2018

Very friendly staff. One of the best BW that we have stayed at. The grounds were beautiful. Pool has a waterfall. Our room was clean and well maintained. The breakfast area is decorated with island theme.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for the wonderful review! We're thrilled our clean, cozy rooms provided you the ideal place to rest and that you enjoyed the island theme decor. Our amazing staff will also be proud you appreciated their efforts to make you feel at home. The next time you're in town, we'd be happy to have you stay with us again at Best Western Plus St. Simons!

"The hotel staff was very sweet but our stay at the hotel was a wreck."

3
30/10/2018

We came to this hotel for the Georgia Florida game, so it was a very busy weekend among the college crowd. We had rented a room with two queen beds, but upon arrival, we were given a room with a king bed. When we told them about the mix up they said it was a busy weekend and brushed us off. If it is a busy weekend, then don't overbook and screw the people over who have had a room rented far in advance. Additionally, we requested that our room be cleaned multiple times and left the room all day at our inconvenience so it could be cleaned, but when we came back the room hadn't been touched. The hot tub was supposed to be open from 9 am to 10 pm, but consistently the hot tub was closed early if not almost all day. With the continental breakfast, the eggs were mixed with water to make fewer eggs go farther, which is fine but the eggs were so watered down that they tasted like water with a very slight eggy taste. The hotel staff (other than the manager) was very sweet and fun to talk to, which is the only reason I am giving three stars as opposed to one or two. The manager himself was very rude and seemed like he wanted nobody to enjoy themselves. If you don't want college kids staying at your hotel, then don't allow them to book with you. The employees here deserve to be under better, kinder management.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Maddy, Guest satisfaction is important to us so we're sorry to hear you felt your stay could have been better. While we're glad many of our staff made you feel at home, we're sorry this was not the case with every interaction. Please also accept our apologies for any confusion with your room reservation as well as for any disappointment with the breakfast menu. Feedback from guests like you helps us improve, and we'd appreciate the chance to offer you accommodations that are more in line with your expectations.

"Very nice...BW has kicked it up a notch!"

4
29/10/2018

We came in for a Sunday night stay just after the GA/FL football game, and they were still recovering from that madness. Room was ready and very clean and well appointed. Staff was very friendly and helpful. Nice pool. Good breakfast bar.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for staying with us and taking the time to share your thoughts. We're thrilled our clean, well-appointed rooms provided you the ideal place to rest and that our friendly staff impressed you with their kind assistance. If your adventures bring you back to the area, we'd be proud to host you again.

"Class Reunion"

5
26/10/2018

Very nice location,very lovely setting, really comfortable beds was hard to get up and get going they were so comfortable,a very courteous and helpful staff and maintaine personnel and a very good breakfast with really fluffy scrambled eggs, they were so good!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
On behalf of our team, thank you for taking the time to share such kind words about your recent stay with us here at the Comfort Inn Orlando Lake Buena Vista. We can't wait to pass along your compliments, and we're delighted to hear that our friendly team, delicious breakfast, and comfortable accommodations helped deliver the five-star experience you deserve. During your next trip to the city, we'd be honored to host you again, and we wish you safe and happy travels along your way.

"overnight on St Simons"

4
17/10/2018

We were staying overnight on our way back from Gatlinburg area in TN. The property is older but has been updated. It is located in an area that is secluded with beautiful trees. Rooms were standard for a Best Western Plus. well appointed and with the typical amenities. There was a nice large pool area. It was a short drive to the pier area with all sorts of shops and restaurants.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear John, We hope you enjoyed your time in Gatlinburg and appreciate you stopping through! It was our pleasure to provide you with a well-appointed room where you could rest comfortably, and we're glad that the nature of our area offered you lovely views. We expect that the pier area made for some terrific sightseeing as well, and we hope that your next visit to Best Western Plus St. Simons Hotel is an extended one!

"Lipstick on a moldy pig"

1
04/10/2018

I don't like to give bad reviews but the Only thing at all Nice about this hotel was the staff and the landscaping. Other then that - this was one of the worst stays I have ever had. My trip down there was for a business meeting and I based my decision to stay on the renovation images....But paint, carpet, new tile and furniture won't hide these issues. To start - the minute I walked into the room it smelled like a wet dog. I came to realize the real reason for the smell was because of the mold, mildew and humidity issues in the room. Because of the humidity - the sheets were actually damp and the bathroom floor was slippery. When I pulled the sheets back they were dirty and wrinkled, like they had been left balled up. Unfortunately, it was late when I checked in so I didn't have much choice but to suck it up and stay, so I laid a towel down and slept on top of that. When I attempted to watch TV I found that the remote and/or TV wasn't working correctly and I could not change the channel, pull up the guide or do a search. The Mold situation showed itself in the morning when I pulled the shower curtain back to find it was all moldy and as I started to look around I could see where the mildew was growing and coming through the caulking around the bathtub. So the lovely renovation images really don't tell the whole story but I guess if none of these things both you - this is the perfect spot to stay. But I will NEVER stay there again and unless the owners do something about the humidity issues, I would Not recommend this hotel to anyone.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Lisa, We're distressed to hear about your experience. Please accept our apologies for any concerns about the condition of the room. As you're aware, we recently renovated the entire property. We'll look int your comments further as the updates should have taken care of these issues. If you're in the area in the future, we'd appreciate the chance to offer you our usual high-quality accommodations.

"Bestest Best Western Ever!"

5
04/10/2018

The customer service at this Best Western is well...the best. My wife and I had a 5 night stay here from Sept 6-Oct1st. The front desk staff, Joyce in particular, made us feel like family. The gal in the breakfast room, Nikki aka Bubbles was always smiling, kept the food hot, and ready to help with anything including helping you make a waffle or two. The pool was huge and can hold around 90 people. The hot tub/spa is inside of a a cool looking gazebo. Both are adjacent to each other and are outside. The beds are were comfortable. The rooms were decorated nicely. I am sure my wife and I will be back.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jeff, We truly appreciate you taking a moment to share your five-star experience here at the Best Western Plus St. Simon. It was a delight to learn that our friendly staff was able to accommodate all of your needs during your stay, and we look forward to sharing your kind words with the team. We're also happy to learn that you enjoyed our well-appointed rooms and beautiful pool area during your stay. Our team is excited to deliver another full-value visit, and we wish you safe and happy travels along your way.

"Our Favorite Motel Getaway"

5
03/10/2018

We live 200 + miles from St. Simon's Island, GA. Over 2 years ago we were so thrilled to find Best Western Plus in St. Simon's Island, GA. It has consistently been a restful, beautiful resort like atmosphere in every way. We stay poolside every time we come here 2 or 3 times a year. We refuse to stay anywhere else. On our first visit to St. Simon's Island we were placed in a different motel by booking.com because Best Western Plus was booked up. That motel was cheap and a great disappointment. We will NEVER stay anywhere in St.Simon's Island except Best Western Plus! When you go there, be sure to be treated to great breakfasts by Bubbles. She is a joy & wonderful asset to Best Western Plus. Thanks for another wonderful visit!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for leaving a review, your wonderful feedback brightens our day! We're grateful to know that we're consistently able to deliver restful and satisfying experiences for you during your many visits! Also, we're happy to receive your kind comments about our friendly breakfast service. From our entire team here at Best Western Plus St. Simons, we appreciate your business and can't wait to host you again.

"Friendly staff but not close to beaches"

3
01/10/2018

There was a problem with our first room and Lakeisha (?) took care of us immediately. Breakfast was good. Pool had an issue w/ LOUD pump... Hopefully that's been corrected. We did not need a handicapped room, but that's what we were in and it's a good setup if needed. You have to drive every where if you stay here.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We love hearing from our valued guests and truly appreciate your helpful review! It's great to see that you enjoyed our tasty breakfast. Also, we're happy to hear that a member of our staff was able to provide you with helpful service in addressing your concern with your first room. We're sorry about the issue you mentioned with the pool pump and apologize if our location wasn't to your liking. Thank you for spending some time with us, please come back soon so we can serve you again.

"2 queens with pull out sofa"

4
29/08/2018

The room was clean and spacious for 3. Plenty of towels. Pool area is very nice to sit out at night. Hotel is close to restaurants, grocery store and lots of reasonable restaurants. Easy check in and out. Free Breakfast was hot and good.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It is quite a pleasure for us to receive positive feedback from our guests, and we thank you for taking the time to share your thoughts on your recent visit. We are delighted to hear that you enjoyed our clean and spacious facilities, relaxing pool area, and convenient location. It was truly a pleasure to host you, and we hope to see you again here at Best Western Plus St. Simons if you return to the area!

"Motor Inn Style With Upscale Ammenities"

5
25/08/2018

I like motor inns, those where one can park a car right in front of the room. It's simply more convenient. The problem is that in many locations, safety becomes an issue. Not so in St. Simons. It's about as safe a location as one could find anywhere. It's also pin drop quiet at night. The room and bath were both spotless. The staff were friendly. Breakfast was fresh and adequate. Lot of TV channels and strong wi-fi. The common areas such as the pool and gazebo were nicely added touches, as well. My room rate was discounted a bit because of my work. But even at regular rates, it's still an excellent value.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Don, Thank you for writing us such a delightful review. As you were so kind to highlight, we have an outstanding variety of amenities to enjoy here at Best Western Plus St. Simons. Our team takes pride in delivering a clean, well-appointed experience that feels like home. We are thrilled to be recognized as a good value, and we look forward to the pleasure of hosting you again!

"Very nice place to stay. "

5
21/08/2018

Spent one night at this establishment. We were welcomed by a super friendly front desk lady. The grounds were well maintained. The pool was warm and clean. The rooms were recently renovated. 2 miles away from the shops and restaurants on the island. Only recommendation would be to have microwave in the room.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for your kind feedback! We are delighted to be recognized as a terrific place to stay here on St. Simons. Our friendly front desk team will be commended on a job well done and will be honored to know that they could make such a fantastic impression during your night's stay. We take pride in our clean and welcoming accommodations and we can't wait for our next chance to serve you!

"Great hotel"

5
16/08/2018

Great staff! Great pool, and great room. Wish I could have stayed more than one night. Breakfast was also good! Beautiful accomidating room! Very comfortable beds! Me and my family will definitely be back!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Christy, Our team at the Best Western Plus St. Simons would like to thank you for choosing to stay with us during your recent visit to the area! We're so thrilled to hear that you enjoyed comfortable and relaxing accommodations and that you also liked the delicious breakfast. It would be wonderful to see you again in the future when you have the chance to stay a little longer!

"Very nice stay"

4
01/08/2018

Nicest stay at a Best Western I have ever had! The property is really nicely maintained, very pretty pool, spacious rooms and good breakfast. Friendly staff to top it off, a huge parking lot and an elevator to reach the rooms on the top floor. It's located in a quiet area but within short distance to everything. Wished we could have stayed longer.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Dana, It seems our full renovation, delicious breakfast, and quiet location scored high marks during your stay at Best Western Plus St. Simons and we're thrilled to hear that! Your encouraging review has us all smiles, and we can't wait to welcome you back the next time you're in town.

"Pleasant Stay"

4
30/07/2018

It was my first time staying at a Best Western and I was pleasantly surprised at the cleanliness and comfort of the hotel. My family and I stayed here in July 2018 and the hotel was booked to capacity. Nevertheless, the hotel staff was friendly, professional and helpful as best as possible, which was appreciated when traveling with young kids. Pros: For me, the hotel is a perfect distance to and from everything. The beach is a 10-minute or less drive. I preferred staying away from any potential rowdiness or noise that staying closer to the beach might've incurred. I also liked the pool at the BW, which I felt was the best thing they have to offer. It is big, clean and always had available seats and towels. I saw the pool guy either cleaning it or measuring the pH every morning, so that made me feel at ease. My kids did not want to leave the pool. My final pro is the community gym. Its about a 5 minute walk across the street and is totally worth the walk. Its spacious and filled with new equipment. Made me happy that I brought sneakers. Con: My only con, which was minor, is I felt the cleaning staff did not leave enough towels in the room and I found myself constantly searching for the cart to ask for extra towels. It was 4 of us in the room, so I just felt we should have 4 towels and 4 washcloths, but it was always short. Once I asked, they quickly gave me. Shout-Outs: Amber at the front desk makes the best chocolate chip cookies in the evening and is super friendly and knowledgeable on things to do around St. Simon Island. Ms. Kristy at the breakfast kitchen is the friendliest lady I know. Thank you for keep us fed in the early mornings.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Marcia, Thank you for providing such thorough feedback of your recent stay with us here at the Best Western Plus St. Simons! We love hearing that our guests enjoyed their stay with us, and we're especially pleased to know that our location, breakfast, your room, the cleanliness, and our staff met your expectations! It's great to know that your family had a lot of fun and were able to relax by the pool! We apologize that the towel count was a little low, but we're happy to know housekeeping corrected the issue promptly! We will be sure to let Amber and Ms. Kristy know that you felt they were particularly kind and helpful! We look forward to having you and your family stay with us again so we can provide you with another wonderful experience!

"Love it, love it love it"

5
30/07/2018

The Best Western plus on St. Simons is a truly great deal on this beautiful small Island. It's relatively cheap and what you get for it is very nice. Clean and cozy rooms, good location, very nice pool area and a super friendly reception. What do you need more?

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Marcus, We are thrilled to learn that your stay with us at the Best Western Plus St. Simons deserved a five-star review! We are always striving to provide excellent customer service, so we're pleased to know that you enjoyed your interactions with our staff, and found your accommodations to be clean and comfortable, all at a great value! We hope you'll decide to stay with us again soon so you can relax by the pool and have another great experience with us!

"Amber at the front desk"

5
29/07/2018

My husband and I took a small babymoon trip to St. Simon's Island. Upon arrival we were very pleasantly greeted by the woman at the front desk named Amber. There had been a mix up on our reservation which I believe had more to do with the website we booked it on than Best Western. She seamlessly accommodated us without even thinking twice. She was so friendly and helpful and really made what could have been a disappointing start to our trip, a pleasant one. We were both very thankful for her great customer service. The room we stayed in was clean, comfortable and quiet which was poolside. We enjoyed the pool too. Overall great stay and would definitely recommend.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for making Best Western Plus St. Simons a part of your babymoon. Amber and the rest of our wonderful staff were happy to resolve any issues with your reservation and ensure you had everything you needed for a relaxing trip. We're glad our clean, quiet rooms and inviting pool were just what you were looking for, and we invite you to stay with us again the next time you're in town.

"A wonderful surprise"

5
18/07/2018

We stayed at the Best Western Plus this past weekend and we are already planning another stay. The hotel was easy to find with plentiful free parking. No extra or hidden fees. It's not fancy, but it was very nicely appointed and very clean. We didn't spend much time in the room, but it was quiet and cozy. We rested well and felt safe and secure. The staff was extremely helpful and friendly. I would recommend this highly to anyone traveling on a budget or to those that don't plan to hang around their room. Mostly, it was exactly as advertised and we were very happy with our choice.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Ann, Your review made our team's day. It is terrific to hear that your stay exceeded your expectations. We are glad to know that you found your room quiet, clean and comfortable and our team friendly and helpful. Thank you for your valuable recommendation, and we are thrilled that you are already planning on coming back and staying with us again. We look forward to seeing you soon!

"Great, inexpensive hotel option"

5
08/07/2018

I thoroughly enjoyed my stay (double queen) here. The room was tidy and everything was clearly renovated fairly recently. The carpet wasn't sticky or smelly like some other beach hotels, and I loved the sliding bathroom doors. The pool area is to die for. The jacuzzi tub temperature was just right, not so hot that it hurts. Front desk help was great, I cut up with a girl named Amber (I think). She was hilarious. Give her a raise. Can't wait to come back!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We want everyone who stays at Best Western Plus St. Simons to have a wonderful visit so we're thrilled to know we succeeded with you. It's great to hear that our clean, modern rooms were exactly what you were looking for and that you had a pleasant time interacting with our staff. Thank you for the wonderful review. It would be an honor to host you again should you be back in town.

"Exploring the beaches enjoying the hotel and driving to wonderful seafood places to eat and getting to know the history"

5
02/07/2018

Wonderful laid back island , clean and beautiful lovely marshes and sea birds. Would love to stay longer next time because the short period of time we totally shut and relaxed. Got to see a pretty lighthouse, concert on lawn and shopping was fun got to get a custom made sterling silver toe ring and went next door for a wonderful Italian ice!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Our team is thrilled that you chose to stay with us during your visit to Saint Simons Island. It is great to hear that you had the opportunity to enjoy so many of the wonderful nearby sights and activities. We hope you can stay longer on your next visit!

"Very Impressive Staff"

5
07/06/2018

I have to mention four people who were most accommodating, friendly and helpful during our first visit to GA. Front desk was Eva, Khalif and, at checkout, Jeramy. Breakfast assistant is this hotels ‘jewel'...Bubbles! She can definitely get your day off to the right start! Because of this, we decided to stay here on our way back from Charleston!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Peggy, Now, this is what we love to hear! We'll be sure to let the staff you mentioned that they truly made your stay great! We're always thrilled when our guests let us know how well they were treated throughout their visit because we strive to provide an excellent experience while under our roof! We hope you'll choose to stay with us again the next time you're traveling too and from Charleston!

"Very good hotel"

4
01/06/2018

Nice hotel. Good service. Any complaints were fixed immediately. Breakfast was ok, lots to choose from but not as good as some other hotels we have stayed at.Very little fruit and the same choice of cereal every morning.. Overall it was enough to get us on the road.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Allan, Our helpful staff was happy to promptly resolve any of your concerns. We're glad you enjoyed your visit, and we appreciate your suggestion for improving the breakfast selection. If your travels bring you back to the area, we'd be proud to host you again.

"Island Vacation"

5
31/05/2018

The place was Amazing sweetest breakfast lady always ready and fresh tasted delicious!! The staff all were very professional Stacey, Carissa, Joyce, and Khalif were most helpful and my family will definitely be staying here again in the future!!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Aubry, It is a great pleasure to read your kind review, and it warms our hearts to know that you and your family enjoyed your time with us. We will share your kind words with Stacey, Carissa, Joyce, Khalif, and the rest of our hardworking team. Thank you very much for your feedback, and we look forward to seeing you again soon!

"Bw st simons island"

5
29/05/2018

Very good experience. Beautiful pool, clean rooms, good food and friendlt people. We will come back, our first time in the area and there were plenty of brochures in the lobby. But even more info in our room. Free coffee and cookkies was cool too.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Mary, From our entire team here at Best Western Plus St. Simons, we thank you for your review and are thrilled to hear about your positive experience with us. It's great to see that you enjoyed our beautiful pool, clean rooms, and friendly service. We do everything we can to help make our guests' stays as enjoyable as possible, and it's wonderful to read that you liked all the information we offered. We appreciate your comments and wish you many more good times in all of your future trips.

"Amazing!"

5
21/05/2018

My family stayed here for the weekend and our stay was amazing. Although we ran into an issue with our initial room not being properly cleaned, management and housekeeping (Clarissa) immediately corrected the issue. We were moved to another room, and also offered a credit for the inconvenience. That being said, the room was very clean and appeared to be newly renovated. The hotel is in a great location and has a super cute beach theme. The pool/hot tub area was awesome, and the breakfast was great. We will definitely be back!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Rosie, We're honored by your outstanding rating of Best Western Plus St. Simons! It's great to hear that you enjoyed our wonderful amenities. Although the cleanliness of your first room wasn't up to our usual standards, we're delighted that Clarissa and our team promptly reassigned you to clean, fully renovated accommodations. Our wonderful location is one of the many benefits of staying with us and we're glad this enhanced your visit. Many thanks for your kind words and we look forward to providing you with another excellent experience when you return.

"Great stay!"

5
21/05/2018

I used to stay at this hotel 25 years ago when I was little so when we were planning a trip to St. Simon's for our own family I decided to try out this hotel again. I remember loving the pool as a kid and it remains the same! The rooms have been updated nicely, the lobby and breakfast area were both very clean. We enjoyed breakfast there each morning and the choices were great. The pool and hot tub were nice and clean and we met friendly families there each day. My only issue was a room with 2 queen beds was a little tight for our family of four, but we did notice that they have suites so the next time we come down we'll request one of those. Otherwise, it was a perfect stay and I would definitely recommend the Best Western on St. Simon's. Great vacation!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Katie, We're delighted to hear that you carried on a childhood tradition by being our guest at Best Western Plus St. Simons. It's nice to know that our pool brought back fond memories and that our recently renovated rooms scored high marks. You are correct; we do offer a variety of rooms types and would be more than happy to help you select one that best suits your family next time. Thank you for the five-star review and we can't wait for you to visit again.

"Very nice room, poor service "

3
20/05/2018

Our family of 6 was able to fit comfortably into a double Queen suite. The room layout was very nice, and better than a Marriott suite we've stayed at before. However, we had no bedding for the sofa bed and called repeatedly for the bedding and extra towels with no answer. The pool was beautiful, rooms were very clean, but poor service caused us not to enjoy our stay!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Amy, We appreciate it when guests take the time to provide us with helpful feedback, as it's an essential part of our improvement process. We're happy to hear that you found our facilities to be clean and comfortable. We also like knowing that the layout of our rooms suited your needs. We're very sorry that we failed to provide you high-quality service and will speak with our staff immediately in order to do better next time. It's nice to see that you enjoyed our beautiful pool and hope you had a great time in the surrounding area. Thanks for leaving us some constructive feedback, please come back soon and give us another chance to meet your expectations.

"Last Minute Stay"

5
14/05/2018

The staff goes over and beyond with their friendliness and customer service The room was very welcoming with no issues. The bed was very comfortable and spacious in the suite. I would recommend this hotel to anyone that is looking for a great spot that is close to restaurants and night life.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Wow, we just love seeing so many great compliments packed into one review! We're thrilled to read that our friendly staff was able to provide you with good service and our excellent location made it easy for you to check out the local restaurants and nightlife. It's also nice to know that our comfortable beds and relaxing rooms helped you to experience a peaceful stay during your time with us. Thanks again for your kind words, we'd be delighted to host you again and provide you with another great experience

"A nice surprise "

5
10/05/2018

Nicest Best Western I've eve stayed at. Newly renovated rooms. Very friendly staff. Large pool with jacuzzi. Premium location with beautiful landscaping. Plenty of parking. Rooms have several amenities.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Stephen, We're delighted to hear that your stay with us exceeded all expectations! Your kind compliments make our day, and we're thrilled that you enjoyed our newly renovated rooms and amenities. Thank you for taking a moment to tell us how much you liked staying with us at Best Western Plus St. Simons, and we hope to see you again soon the next time you're in the area!

"Actually not bad "

2
05/05/2018

We stayed in March for one night. The rooms are clean but not very big. It was already difficult to open two suitcases. But the first impression was nevertheless good. We had some issues with the TV and it was fixed directly. It was a plesant night and the breakfast was nothing special but clean and taken good care of. So when we left the hotel, we had a good feeling and said we would love to come back. But unfortunatley when we came home and did our credit card check, we saw that we had an additional $250 bill in addition to the room rate from this hotel. We called and were told we had smoked in the room. The only person that smelled of smoke was the man who repaired the TV. We don't smoke. The woman on the phone said she can't book it back, so she said we should go to our creditcard company and raise the issue there. Thanks Best Western for the paper work.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for notifying us of your experience. We are deeply sorry for the apparent mixup and regret the inconvenience that you detailed. Should you find yourself back in the area, we would love to build on the many positives that you detailed and make it up to you with an even better stay. Consider us.

"Ok for business"

4
01/05/2018

Rooms have been updated. Located in a business park, limited walking options. 5 min or less drive to restaurants. 10 min to shore and downtown. Decent pool. Rooms clean. Ample parking around hotel. Breakfast was ok. Internet was also good.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear John, We're honored you chose to stay with us and we thank you for taking the time to share your thoughts. It's great to hear that our location provided you easy access to many locations and that you appreciated the easily accessible parking. Thank you also for sharing that our steady WiFi and updated rooms helped make your stay comfortable. If you find yourself in the area again, we'd be proud to host you.

"Great Sister Trip"

5
26/04/2018

We had a sister trip to SSI and I can't BELIEVE that this is a Best Western. It looks so BEAUTIFUL! The pool is nice to relax at as well. The hotel is close to the center of the island so lots of shops and fun restaurants less than a mile away. We will be back!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for your fantastic feedback! We're thrilled to read that you and your family had a lovely escape with us here at Best Western Plus St. Simons. It sounds like our recent renovations were a real hit! Hearing that you will be back is such a tremendous compliment for our team that makes it all possible and we can't wait to serve you again.

"Dropped the ball"

1
25/04/2018

After receiving confirmation to stay for our 54th anniversary and making a 9 hour drive to get there I was told "sorry we had a plumbing problem there are no rooms available" the next day I drove back to see if the problem had been fixed only to find that they were fully booked. The next day I received an email stating they had overbooked and I would receive a refund. What was the truth? I do not know!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We're truly sorry for the issues with your reservation. It's unfortunate this happened during your anniversary trip. If you'll be in the area again, we'd appreciate the opportunity to offer you our usual high-quality service and accommodations.

"Not so good the 2nd time.."

2
22/04/2018

Stayed here from Sun-Tues and then again Fri-Mon in mid April 2018. The first stay was decent. The breakfast during the week was stocked, the food attendant was very attentive and made sure everything was taken care of and the pool area was kept up nice. When we came back to stay Fri-Mon the stay was not as good. There were no pool towels in the pool area from Friday evening thru Sunday. I had to go tell the front desk. Sunday there were three hotel employees in the pool area (with four kids present) swearing and talking about “beating a co-workers a$$”. The breakfast attendant didn't keep up with her job. She was more interested in talking with other employees. Coffee was out, juice was out, yogurt was out, eggs and sausage wasn't refilled until she decided she wanted to stop talking. The hot tub was occupied by patrons who were smoking in the hot tub in front of staff who didn't stop it. This all in front of kids in the pool area. We won't be back to this hotel. Much nicer and better staffed hotels on the island we've stayed at before.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for notifying us of your experience. Your feedback is very important to us as we work to ensure that we are always maintaining the high standards of care that our guests deserve. It is clear that we could have done better and we apologize for the various discomforts that you described. Your review provides us with the opportunity to learn and improve. Please reconsider staying with us again so that we can change your perceptions with a superior experience.

"FRONT DESK"

5
21/04/2018

The front desk was the best thing in the motel. The girl that works the morning time was great. She should get a raise. And the guy at night was great too. Think there names was Eve and Kalif. I hope I'm right because they where the best. The hotel was good too. Housekeeping needs a little more work, But wasn't to bad. I will be back and I will tell all my friends about this little place.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Amy, Your review is music to our ears! Thank you so much for taking the time to honor our outstanding staff with your feedback. We are excited to see that our caring service could help you feel right at home with us here at Best Western Plus St. Simons. Your recommendation would mean the world to us and we can't wait to serve you again!

"What a great hotel!"

5
15/04/2018

Not the brand we normally choose, but it was fantastic! Great service. Nice breakfast. Wonderful people. The pool area and outdoors we just beautiful. Lots of families were stopping there on spring break and it was quiet and nice!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We're thrilled to receive your wonderful review of Best Western Plus St. Simons! Knowing that you enjoyed our excellent service, delicious breakfast, and lovely pool area makes us proud. Many thanks for choosing us. It was an honor to provide you with a tranquil, wonderful getaway and we hope to see you again soon.

"Great people, pool, hot tub"

4
08/04/2018

We stayed for 3 nights. The double queen room is very small, but clean. Hotel decor is contemporary, and the pool and hot tub are amazing. The breakfast was good. Kids enjoyed making waffles. The best part is the staff. Everyone is wonderful, kind, helpful. We will return, but get a suite next time. The regular room was way too crowded.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Evan and Sue, We always enjoy hearing from our guests. It's wonderful to hear that our clean, modern accommodations were just what you were looking for. Thank you for sharing how much fun your kids had making waffles and playing in the pool. Our friendly staff will also be proud their commitment to service with a smile was a highlight of your stay. We'd be happy to provide you with a spacious suite during your next visit and we look forward to seeing you soon.

"Quick weekend getaway."

4
03/04/2018

This property is conveniently location on St Simmons Island. We had a king suite. The pool area is beautiful. Breakfast was very good, eggs, sausage, waffles, vogurt, etc. The mattresses are very comfortable. This property is very beautiful. The safe and iron in our room were not working. There was a bag over the smoke dector. The hot water was barely luke warm.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Tanya, It was our pleasure to host you for a weekend getaway. We're glad our location was perfect for your trip and that you enjoyed a restful visit in our king suites. Thank you also for sharing how much you enjoyed the beautiful pool and delicious breakfast options. Please accept our apologies, however, for any issues with the iron and safe. We'll ask our maintenance team to take a look and would have been happy to do so while you were here had we been aware of the issue. Further, we're sorry for any concerns about the smoke detector and hot water. We'll look into these issues more closely and we hope you'll come stay with us again the next time you're looking to get away for a weekend.

"Pleasant surprise"

4
27/03/2018

We have rarely stayed at hotels with rooms with outside entrances, but this was a really nice, quiet facility. Attractive grounds, colorful decor, bigger-than-average pool. Rooms were just big enough, but not confining. Very comfortable beds. First time I've encountered shower shampoo, conditioner and soap dispensers. Decent hot breakfast. Some housekeeping issues (no Kleenex one day, no soap the next) that were quickly resolved. Staff was polite and helpful. We enjoyed our stay.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It is wonderful to read that we were able to pleasantly surprise you and deliver an overall pleasant stay. We try to ensure that every guest is met with perfection during their stay, but occasionally we miss the mark. It is excellent to know, however, that we could easily remedy your concerns. Thank you very much for your positive review, and it would be an honor to welcome you back to Best Western Plus St. Simons the next time you are in town.

"great trip"

5
25/03/2018

I stayed for 5 nights and it was everything a hotel should be. Clean, quiet, good beds, internet in room, delicious breakfast and great customer service. The location was convenient for exploring the barrier islands. The conference room was well appointed and adequate for meals and presentations.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We thank you for you for choosing to stay with us here at Best Western Plus St. Simons. It is wonderful to hear that you enjoyed your visit with us and that your stay lived up to all of your expectations. In addition, it makes us proud to know that our team provided you with exceptional customer service and that you found your room and bed comfortable. Similarly, we are pleased that you were happy with our meeting facilities. The next time you visit the St. Simons area we hope you choose to stay with us again.

"Eva at the front desk"

5
22/03/2018

eva at the front desk was great and was very pleasing to talk to. She helped us every time we needed it. Its a great place to stay. You couldn't ask for a better place, The pool was very lovely. The rooms was very nice and clean, It was a very easy check and out with Eva. She is a great person to have at the motel. I think she was there last year when we was down for vac.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Rebecca, Our goal at Best Western Plus St. Simons is to impress all our guests, so it's gratifying to know we succeeded during your visit. It's great to hear that our clean, cozy rooms and inviting pool offered you the ideal place to relax. Our staff wants everyone to feel at home and Eva will be especially proud you mentioned her. We look forward to seeing you again the next time you're in town.

"Comfortable and Clean!"

5
18/03/2018

We only stayed for one night but when we head back to Saint Simons we will definitely stay here again. Room seemed larger than most hotel rooms, exceptionally clean and the bed and pillows comfortable. Beautiful decor and plenty of bath supplies. The lady that checked us in on March 12 and out the next day was very cordial and well informed on the area. She made a great recommendation for lunch at Southern Soul. 5 stars to her as well ! There were a few folks who decided to get a party going out by the pool around 1:30 a.m. and it got a little loud. It kept me awake for about two hours - surprised nothing was done about it. I am sure I wasn't the only one who was disturbed. I will give this location a "quiet" rating overall though. I hope this was an isolated incident.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jane, It's important to us that everyone who stays at Best Western Plus St. Simons has the best possible experience so we're glad to know we succeeded during your stay. We're thrilled our spacious, beautiful rooms impressed you and that you appreciated the comfortable beds. Our friendly staff was happy to suggest places to eat in the area and we're happy you liked them as much as we do. Please accept our apologies, however, for any noise disturbance from other guests. Our staff is always available to assist in situations like this. We do our best to be alert for them, but it helps to also have guests let us know. We look forward to your next visit.

"Very nice stay"

5
15/03/2018

Stayed 3 nights and had zero complaints. Check in a breeze, room was clean. Front desk staff very friendly and helpful. And the breakfast girl was super sweet every morning. Breakfast had good options. Make your own waffles, eggs, sausage, cereal, toast, yogurt and coffee always available in the front desk area. Pool area was plenty of room, lots of chairs and tables. Was too cold for a swim this time though but hot tub was popular. Location was a quick ride to beach, pier area, and local shops. Would recommend for sure!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Kristen, We are very happy you chose to stay with us here at Best Western Plus St. Simons. Hearing that your stay met your expectations and you enjoyed your delicious breakfast, our convenient location, and pool area is terrific. Additionally, it is great to know that our team provided you with efficient and cordial customer service. Should your travels bring you back to the area, we hope to have you stay with us again.

"Great Location, tons of potential"

4
14/03/2018

Great location, was central for a lot of attractions in St. Simons. The hotel recently had a face lift. Nice pool and hot tub. They were having hiring issues. Housekeeping was an issue. Didn't have our room cleaned for the 3 1/2 days there. The counter staff were AMAZING. They were working long hours, no relief and still were friendly and helpful. If they can fill the rest of the staff like the counter staff they will be dominant.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Scott, Our friendly staff truly enjoyed hosting you and will be thrilled you appreciated their kind, helpful assistance. We're so pleased our recent renovations impressed you and that our location worked well for your plans. However, we're sorry for any lapse in housekeeping. We'll continue to work on this issue and we look forward to seeing you again the next time you're in the area.

"Mrs. Tommie Ann Coleman"

1
26/02/2018

We arrived on 2/15/18 stayed for 5 nights. Couldn't find our reservations from booking.com & had to wait for a good while to find them.The office smelled bad like garbage the whole stay there. Couldn't get shampoo & conditioner out of dispenser in shower. Desk clerk came & unlocked dispenser that night.Next day after maids cleaned we had no towels & they put dispenser back together. Again no conditioner. Next day when we got back to room after 3:30 room wasn't cleaned & we had no toilet paper or tissue. Went to office to get some & they said they had none. My husband had to get napkins off coffee bar for toilet paper. Last night we were there the fire alarm went off. Lady in another room got burnt from water being to hot. Had steamed & smoked up room & fire Dept was there.My husband had warned me that the hot water was set very hot. Very high rates & the staff definitely needs some supervision. For the rates we expected better service. Very dissatisfied.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Tommie, We're saddened to learn you did not enjoy your stay with us. Please accept our apologies for any difficulty during check-in as well as for any concerns about an odor in that area. In addition, we're sorry for any issues getting shampoo and conditioner out of the dispenser and further apologize for any oversight in housekeeping. We'll speak with our housekeeping staff regarding your concerns. We're also sorry for any inconvenience due to the fire alarm going off as well as for any distress about the water temperature. Neither of those are typical situations and we'll look into them further. Should your travels bring you back to the area, we'd be grateful for the opportunity to offer you our usual high-quality, welcoming accommodations.

"Secluded, quiet in excellent location."

5
23/02/2018

Front desk personnel and General Manager very personable and accommodating. Beautiful hotel set in a serene quiet location. Rooms with balconies overlooking beautiful pool and Jacuzzi underneath a sheltered gazebo. Breakfast was awesome, well stocked, with a variety of choices to include beverages. Hot coffee and fresh cookies always available in lobby as well. Housekeeping was always attentive to our needs and all were exceptionally friendly and hospitable. Shawn in maintenance was so personable and helpful. Rooms were comfortable, quiet and well stocked. Off site work out facility was first class and within walking distance. Overall, we had a wonderful stay. Very impressed with the professionalism and attitude of each staff member. Highly recommended. Thank you Kristi(breakfast), Khalif, Stacey, Eva, (Front desk personnel), Jeremy( General Manager), Anthony, Quaneisha, Stacey, Clarissa (housekeeping), Shawn (maintenance). Can't wait to return. Thank you. You guys are the best. Rock and Kathy Martin... Room 208 and 106....

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Rock and Kathy, Reading your review truly made our day, thank you for sharing! It's always such an honor to hear when our guests have had such a positive experience with us. We're thrilled that we were able to provide an enjoyable stay, and especially glad that you received such attentive and friendly service from all our team members. We can't wait to share your kind words with them all. We're especially pleased that you appreciated our peaceful location and beautiful balcony views, as well as had the opportunity to try our delicious breakfast menu and coffee and cookies in the lobby too! We appreciate you taking the time to share such lovely comments, and on behalf of us all at Best Western Plus St. Simons, we can't wait to see you both again soon.

"Stayed at this hotel in the middle of a massive ice storm (yes, ice storm on SSI) and I live on St. Simons."

5
27/01/2018

We had a huge ice storm with extremely low temps for several days and the electrical power went out on most of the island. My wife requires oxygen 24/7 and while we had a a new generator, I did not want to take the risk so I called hotels on the island (the causeway to the mainland was closed) and found the Best Western. I drove to the property, talked to the booking desk and found they had a room and power. My wife and I stayed in a warm room which was bright, clean and the most polite and helpful people you could imagine. The breakfast was complete and great. This is an extremely clean and well operated hotel and the people are great and the prices very reasonable

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jim, It is a pleasure to hear that we could be a warm, comfortable, and safe place for you and your wife to stay during the recent ice storm. We're humbled by your compliments, and nothing makes our day like knowing you enjoyed your time with us. Thank you for taking the time to share your experience with us, and we wish you and your wife happy travels!

"Very fine staff!"

5
27/01/2018

I had a mix up on when I wanted to check out and the staff was extremely gracious dealing with my mistake. I'd definitely stay again as it's location is great and the room was comfortable and the price was reasonable.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Lewis, What a delight to know that our accommodating team was able to easily correct your reservation leaving you with a stress-free stay at the Best Western Plus St. Simons. It's also great to know that our convenient location, comfortable room, and reasonable pricing would bring you back for another visit. Thanks so much for the positive feedback and five-star rating. Come back soon!

"A GREAT PLACE FOR AN OVERNIGHTER!!"

5
13/01/2018

If you're traveling along the I-95 corridor, and looking for a place to stop over, I want to recommend the Best Western Plus on Saint Simons Island. This quiet hotel is a great value. It is quiet and the rooms are luxurious. Enjoy a good nights rest!!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for your warm recommendation! It means so much to us to hear that we could provide you with the quiet, comfortable stopover that you needed. As you said best, we pride ourselves on being a fantastic value! For a great night's rest, come back and see us anytime.

"Love this place!!!"

5
09/01/2018

This is by far my favorite hotel. The whole staff is great and will go out of their way to help you. The suites are great. The pool area is wonderful. Breakfast is decent. can not say enough about this hotel.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Ray, How wonderful to be considered your favorite hotel! Our friendly staff truly enjoys helping our guests and will be thrilled to hear you value their assistance. We're also glad our rooms offer you an ideal place to rest and that you appreciate the chance to relax by the pool. Breakfast is so important and we're glad our tasty options leave you satisfied. We look forward to your next visit at Best Western Plus St. Simons.

"Great hotel with great value"

5
07/01/2018

We were three couples staying two nights at Best Western Plus on St. Simon Island for New Year's. The lobby and rooms were very clean and well kept. Since the weather was bad we spent time in the breakfast area during the evening (playing cards) and the staff couldn't have been nicer! Both Eva and Anne were very friendly and helpful. Breakfast was plentiful and attendant each morning was always smiling.. Would definitely recommend this hotel.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Georgina, It sounds like you and your friends had a great time at Best Western Plus St. Simons despite the weather. Eva and Anne will be so pleased you enjoyed chatting with them while playing cards. We're happy our hearty breakfast options offered you a good start to the morning. Thank you for the recommendation. We look forward to your next visit.

"Nice overnight"

5
05/01/2018

Super helpful staff. Well appointed and updated. They upgraded us to a suite in order to accommodate a pack and play. The room hadn't been cleaned thoroughly, but I suspect the hotel was short staffed due the holiday.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thanks for taking the time to review your stay with us! Our team is always happy to provide thoughtful and friendly service, and it is great to hear that we were able to upgrade your room to something that better accommodated your family's needs. We sincerely apologize that it wasn't up to our usual cleanliness standards, but thank you for bringing that to our attention. Once again, we appreciate your feedback. We hope to welcome you back soon!

"Great place to stay"

5
04/01/2018

Stayed here one night on way to Hilton Head and was very happy. Room was clean with plenty of towels and comfortable beds. Reasonable too. The breakfast was only decent. It was not as good as I've had at other Best Westerns. I would recommend this for the location and cost. Will come back too.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We're honored you chose to stay with us at Best Western Plus St. Simons and thank you for the five-star review. It's great to hear that you were happy with the clean, comfortable rooms and had enough towels. We're also glad you slept well during your visit and found our competitive rates a good value for the location. However, we're sorry you felt breakfast was not up to brand standards and will consider your feedback for future improvements. We'd be proud to host you again the next time you're in the area.

"Leisure trip with friends"

5
04/01/2018

The hotel was very nice. It had been renovated and the decor was done in a nautical style. Very nice. The rooms were immaculate, bathroom sparkled. Bed was very comfortable and room was a comfortable size. Our room faced the pool, if the weather was nicer we would have enjoyed it more. We purchased a groupon for this trip but I would definitely revisit this hotel.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear JoAnne, It is fantastic to read that you and your friends enjoyed a special time of connection here at the Best Western Plus St. Simons. Bringing people together is what we do best and we hope that despite the poor weather you could still leave us feeling refreshed and rejuvenated. Our housekeeping team will be happy to see that their efforts were appreciated and our entire staff is delighted to hear that you would come back to see us again. We look forward to it!

"Great Experience"

5
03/01/2018

This hotel was one of the nicest, best, cleanest places I have stayed. The room was so comfortable and the staff was so helpful. They suggested places to visit and places to eat. They also let me check in early at no charge. I will go back again in the near future. Probably will never use another hotel, it was that nice.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Dianna, How wonderful to be considered one of the best places you've stayed! We're delighted our friendly staff was able to provide you with suggestions for things to do in the area and that we could accommodate your early check-in. Thank you for the amazing review. We look forward to your next visit at Best Western Plus St. Simons.

"Off season off the interstate stay"

5
03/01/2018

Hotel and staff were great, It was off season and enjoyed area with no crowds. Look forward to staying in season when weather is a bit more cooperative. Area has a lotto do, beaches golf shopping and dining.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jim, It's unfortunate the weather was not more cooperative during your visit, however, we're glad you felt welcome throughout your stay and were able to relax here at Best Western Plus St. Simons. We look forward to hosting you again when the weather changes.

"one nighter"

4
01/01/2018

We were heading to St. Petersburg and needed to stop for an overnight. Charming area close to stores and restaurants. Room was very spacious and clean. Also very quiet ! Breakfast could have been better : only somewhat scrambled eggs and slim sausage patties....no hash browns or sausage gravy with biscuits. We would stay again if in the area.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for stopping by! We are happy that we could provide the clean, quiet, and calm respite that you needed here on St. Simons. Many guests find our accommodations to be the perfect retreat from the road thanks to our convenient but reserved location. It would be a pleasure to serve you again when you are back in town.

"Very clean place to stay."

4
28/12/2017

This was a very clean and comfortable hotel. We were stopping through to Florida and it was a little out of the way but the location was nice if we were going to stay longer. Breakfast staff was super nice and the breakfast was good.

"A lovely island A lovely get away"

5
22/12/2017

St. Simons island is cozy and lovely! The beaches are beautiful!! A variety of stores to shop and the restaurants are amazing!!! We loved the crab cakes at Barbara Jeans, the blackened shrimp at the Half Shall and delicious drinks and appetizers st the Mallet Bay!! Also, the light house and the pier are a must to see too!! We stayed at the Best Western Plus! The staff was friendly and helpful!! Our room was clean and nicely decorated. The grounds and pool area were very pretty too. Alsi, this is the nicest Best Western Plus we have ever stayed!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Nancy, How wonderful to be considered the best in the brand! We're thrilled your stay at Best Western Plus St. Simons impressed you and that our friendly, helpful staff was an important part of your trip. Our housekeeping staff takes pride in their work and will be proud you appreciated their efforts. We're also glad our location suited your plans and look forward to seeing you again.

"WOW- Amazing Place to Stay and The Best Staff!"

5
19/12/2017

This gorgeous place is amazing! Loved the new rooms and all the comforts, Great breakfast, pleasantly surprised at all the items that were offered for breakfast. Very nice areas to sit and relax, use computer and printer(which I needed at last minute!) I cannot thank the staff enough, Jeremy, Caleb and great housekeeping staff! I will only stay here when I am at the islands again

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jeanie, At Best Western Plus St. Simons, our goal is to impress all our guests, so we're thrilled to know we succeeded with you. We're delighted you found all the comforts of home in your room and that our broad breakfast selection impressed you. Our friendly staff strives to make all our guests feel welcome and Jeremy and Caleb will be especially proud you mentioned them. In addition, we're glad our business center helped you with your last minute needs for a computer and printer. It's an honor to be your go-to hotel for the area! We look forward to your next visit.

"EVA"

5
16/12/2017

Was there for a wedding, 4 day stay. Left my phone at home. Rental car gave me navigation . set it. Once I arrived at the hotel I could never figure out how to set it. Eva at the front desk was my lifesaver!!! She set it not once but daily for me so I could attend the wedding functions. She also inquired upon my return did I enjoy myself or have any problems getting to the various locations. I love this hotel!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Toni, Your kind words and five-star review just brightened our day at the Best Western Plus St. Simons. We are thrilled that you experienced the cornerstone of our guest satisfaction, top-notch customer service. We will be sure to share your warm comments with Eva who will be delighted to know that her technical skills were a life-saver! Thank you for leaving a review, and we hope that you will choose to stay with us again if you travel back to the area. Safe travels!

"Great Best Western Hotel!"

5
12/12/2017

This was our first time to St Simons Island AND first time to stay at this hotel. Beautiful hotel. Great clean rooms. Great staff. Great location. Wish the weather was warmer! Great place to visit! We can't wait to come back!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
All of us at Best Western Plus St. Simons delight in knowing that your first experience with us went so well! From our beautiful property and quality staff to our fun-filled island, we are proud to provide guests with memories to last forever. We were truly honored to host you and hope you come back for another five-star stay when the temperatures rise!

"wonderful stay, our new place to stay at s.s.i."

5
11/12/2017

My family and I enjoy saint simons island. During this last year, our family has grown by 2 so we are now a family of 6. It is not always easy finding a hotel room that is big enough for a family with 4 children when we travel. Most hotel chains only allow 4 in a room and you have to get extra rooms. Thankfully, we have found the Best western plus here and it is GREAT for us :) :) :) We were able to get a suite that had 2 queen beds, a sleeper sofa, and they even provided a "pack and play" crib for our baby. We had a very enjoyable weekend here and were very appreciative of the amenities and the friendly staff (especially the ladies running the breakfast area and the lady who checked us in and was at the front desk most of the weekend (i know i went to her several times for extra towels frequently and she was always very nice and understanding). This was a quiet hotel and the swimming pool was very nice. we look forward to using the pool on follow up visits, and we plan on coming here frequently now that we have found a place that has bigger rooms for larger families. My 4 children loved staying here and are already asking when are we going back to the beach. The prices are also very reasonable for a beach area / tourist area. This is NOT a brand new hotel and it has some wear but it is still a great hotel and we will definitely stay here again !!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you ever so much for your heartwarming review! We are so delighted to hear that our spacious, clean rooms and friendly service earned us the honor of being your go-to hotel here on St. Simons. Our pool is always a hit and we are thrilled that it made such a lasting impression on your family. Most importantly, we appreciate your kind words for our front desk and breakfast staff who work so hard to make the experience possible. It would be a treat to host you again and we look forward to that opportunity here at the Best Western Plus St. Simons.

"Great stay!"

5
10/12/2017

My wife and I stayed for three nights. The weather was not very good and we thought about leaving early. It was so nice here, we stayed the three days even though the weater was not very nice. Stacy at the front desk made the check in very pleasurable even though our room wasn't ready just yet. The room was spacious and very clean (hats off to the cleaning staff). The staff are friendly and polite. The breakfast was as good as it gets at a BW (Bubbles who makes the breakfast was a very nice and a lot of fun). The hotel is in very good shape and very clean. Beautiful pool and hot tub. Will definitely stay here again! EC

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Ernie, While the weather on the outside was dreadful, we're so happy to hear you were pleased on the inside with our spacious room, delicious breakfast, and beautiful pool and hot tub. From Stacy at the front desk to Bubbles at breakfast and our housekeeping team, it seems you were lucky enough to experience our most valuable assets which are our hospitable team members. We will let them know you noticed their hard work! We're looking forward to your return visit to the Best Western Plus St. Simons and hopefully, the weather will be stellar!

"Great hotel."

5
02/12/2017

Beautiful hotel on a great island to visit. Clean rooms, nice breakfast area and beautiful pool area. It is in a convent spot to visit all of. St. Simons, Brunswick AnD the rest of the golden isles of GA.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Keith, We are excited to earn your fantastic five-star review! Thank you for taking the time to share your thoughts and highlight some of the best aspects of our accommodations. We're especially pleased to read that our location was perfect for seeing the very best of our area. We look forward to your next visit to the Best Western Plus St. Simons!

"Pretty place to stay"

4
01/12/2017

We paid for a king but they didn't have enough housekeepers to clean us a room (according to the deskman) so we settled for a queen room. They also said the pool was heated which it wasn't. However the room was comfortable, clean, quiet for the most part (workers were renovating the room next to us!) Breakfast was just ok, rather bland. I think they need better management. We spent a lot of money there. The staff was nice!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Pam, Many thanks for your positive rating of Best Western Plus St. Simons! We appreciate your patience and understanding during renovations and are glad that your stay was otherwise peaceful. However, we regret that there were some aspects of your visit that could have been better. We'll go over your comments with our team in order to better serve our guests. It's great to know that you nonetheless enjoyed our beautiful property and clean accommodations. Your feedback is valued and we'd love to host you again.

"Quiet beautiful location with typical Southern foliage"

5
30/11/2017

We returned to this hotel and - again - enjoyed the quality of its location and service. A beautiful pool area, free easy parking, agreeable breakfast with large choices. Lots of TV channels. Many without commercials which for us Europeans are too frequent.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Kika, Your review is such a pleasure to read! We're thrilled that your second stay with us was just as enjoyable as the first. It sounds like you loved everything from our relaxing environment to our many services and amenities. Thank you for taking a moment to tell us what you love about staying with us at Best Western Plus St. Simons, and we look forward to hosting you again soon!

"Great location"

4
26/11/2017

This hotel was a good choice for our family because we wanted to be not too far from the mall and other shops in brunswick, GA, but also close to the beach. We had some issues with the phone in one room not working, which was never addressed during our 4 day stay. Nonetheless, the breakfast was good and the rooms were very nice, clean, and spacious. If an on site fitness center or laundry room aren't preferred, it's a great choice!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Amber, We always enjoy hearing from our guests. Thank you for letting us know how much you enjoyed your stay in one of our clean, spacious rooms. It's great that our location was ideal for your family, however, we're sorry for the difficulty with the phone and that it was not addressed while you were here. We'll ask our staff to take a look at it. We hope to see you again soon.

"The Best - Best Western"

5
16/11/2017

I went to St Simons for business. Most folks stayed at the King and Prince Resort. That location is outstand bc of the shoreline and "its a resort". I booked the Best Western based on the hotel webpage. It doesn't do the place justice. You have to stay there to believe it. You could read a book in the breakfast area and be just fine. The room was well apportioned and the staff was willing to go over and above.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for your kind and thoughtful feedback for us here at the Best Western Plus St. Simons. We are positively delighted to know that we provided you with the calm, relaxing stay you required during your business trip. As you so wonderfully said, our staff makes going over and above a part of the daily routine! Thank you for your recommendation and we hope to have the pleasure of your company again soon.

"Best Room For the Money"

5
13/11/2017

Remodeled rooms featured amenities that we have not experienced in many much more expensive hotels. Location was convenient and pool area looked amazing. While we did not eat breakfast the offerings were plentiful.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Steve, What a wonderful review to read. It makes us smile to know that you had a fabulous visit here with us. We are delighted that you appreciated our many amenities including our sparkling, clean pool and that you found our location convenient. It would be an honor to have you stay with us again here at Best Western Plus St. Simons the next time you visit the area.

"4 stars!!"

4
10/11/2017

This hotel has been remodeled and is tastefully done. It was very clean and quiet. The staff was friendly and extremely helpful. It is located close to restaurants and golf. Will definitely stay here again

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Ranae, We're excited to hear that you approve of our completed renovations and found your stay at the Best Western Plus St. Simons to be a positive experience. It's also great to know that our ideal location, helpful staff, and quiet atmosphere met your traveling needs and you would stay here again; we're thrilled and can't wait to welcome you back!

"Great clean option, reasonable location"

5
10/11/2017

Great clean option, reasonable location. Would definitely stay here again. Its not very close to the main attractions and beaches, which is a good thing if you're looking for a quieter area. Modern facilities and redone.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It is a joy to read that you would stay with us again! That is the best compliment that we could ever hope for here at the Best Western Plus St. Simons. We are glad that our calm, lovely location was ideal for your relaxing visit to the area. Thanks to our dedicated team, modern conveniences, and affordable rates, a visit with us can be a tremendous value. We look forward to your next stay!

"Great St. Simon's escape"

5
09/11/2017

The hotel location was convenient and the facility was updated. Two-room suite with sitting area including sofa, desk, tv, coffee pot, etc., separate bedroom and bath. Very spacious. Attended conference and meeting facilities were in separate but connected building. Outstanding accommodation. In addition, I saw a bald eagle perched on a power pole near the marsh as I crossed the bridge to the island. Great weekend all around!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Your five-star review is such a pleasure to read! We're delighted that you enjoyed our well-appointed room, convenient location, and superb meeting facilities during your stay at the Best Western Plus St. Simons. Our island is teeming with wildlife and natural beauty so it's great that you got to see a bald eagle while you were here. We hope your conference was a success, and we can't wait for your next visit!

"Working on the island"

5
04/11/2017

Nice hotel and good location. We have been there several times for work. This was the first time at this hotel. It was clean and had a friendly staff. Unfortunately we don't get much time to site see but the hotel is in a great location.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jason, Thank you for choosing us at Best Western Plus St. Simons for your business on the island. We're happy that our clean accommodations, convenient location, and friendly staff made for a pleasant stay. We hope you'll come again soon for business or leisure and have the opportunity to explore our wonderful island!

"love it"

4
03/11/2017

Nice suite..separate bedroom.2 tvs,2 a/c. Comfortable beds.Pillows not to comfortable.Room had little musty smell.. But that was right after hurricane,so they had there share of rain.Really nice staff..Breakfast ok.Wish they had oatmeal pre made..Pool outside.2 floors. Outside doors..motel style.Very clean..

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Your lofty praises for the Best Western Plus St. Simons mean the world to us; thank you! We're thrilled that our well-appointed rooms, attentive staff, and comfortable beds made for an unforgetable getaway. Thank you for the honest feedback regarding our pillows and breakfast. We wish you safe and happy travels and can't wait to welcome you back.

"St. Simons Island Best Western"

4
03/11/2017

This hotel met all expectations, even the free breakfast! it is a bit of a drive to the downtown and the pier but if you get downtown early you get a great parking place. The Best Western is perfect for any group. It was quiet and easy to get a good nights sleep.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Deb, Thank you for the tremendous review! It is a joy to know that you had a restful and fulfilling experience here at the Best Western Plus St. Simons. Our team really loves to read that we are the perfect accommodations for any group! With our quiet, calm location and a delicious free breakfast, our guests can start every day with the energy they need. We look forward to your next visit!

"Housekeeping Issues"

4
26/10/2017

Beautiful hotel and facilities, however, housekeeping needs quality control improvements. Food left in frozen up refrigerator. White bedspread soiled. Front desk promptly replaced the bedspread upon request. We WOULD stay in this hotel again.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for sharing your review. We really appreciate both your positive and constructive feedback as we work to improve! It is disappointing to hear that, although we could make prompt amends, your room was not up to your standards upon entering. You are absolutely right in saying that we must do better, and your review will be an opportunity for us to learn from our mistakes. Pay us another visit soon so that we can demonstrate the positive changes we have made here at the Best Western Plus St. Simons!

"Pleasant surroundings"

4
22/10/2017

Clean, comfortable and close to stores and beach area. Pool area at back of hotel. Breakfast was varied with eggs, sausage, yogurt, waffles, breakfast sandwiches, and toast as well as coffee and juices. nd delicious.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Eleanor, Thank you for coming to see us here at the Best Western Plus St. Simons. We appreciate you taking some time to highlight some of our best features! As you noted, our calm but convenient location and our on-site pool mean there is always something to enjoy! It is also fantastic to see that breakfast perfectly fit your tastes. We look forward to your next visit.

"Convenient Location at a Good Price"

3
16/10/2017

It was a good price and great location convenient to the wedding and reception venues we were attending. Centrally located on the island. Staff was awesome with getting us in our room early and quickly.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Al, Thank you so much for choosing us on your visit to St. Simons. We are very happy to know that we were so convenient for attending the wedding. Send our best wishes to the newlyweds! It was our pleasure to accommodate you and we hope to have the opportunity to do so again in the future. Come back soon for an even better stay!

"vacation with Road Scholar tour group"

4
15/10/2017

though a little cramped, the decor was lovely for a tropical locale.. Nice clean bathroom. All necessary toiletries. Breakfast choices were boring... Sausage and scrambled eggs EVERY Day for 5 days.. :(:(:( Not enough USA Today newspapers to go around. Overall the place was very nice and well maintained.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It was a pleasure to have you and your group stay with us during your tour. Our team is pleased that you had a wonderful visit with us in our clean, comfortable accommodations. Your comments regarding our complimentary breakfast have been noted, and we apologize that you did not find there was enough variety offered each day. We do hope you enjoyed your time here amidst palm trees, sandy beaches, and ocean breezes. We are thankful for your feedback and hope we see you on your next visit to St. Simons.

"Best place for your dollar or euro"

4
11/10/2017

I have stayed at several Best Westerns over the years, but this one was clean, well decorated and the staff was courteous and helpful. Since I apparently need more characters to post this, it was great, great, and great.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It was truly a pleasure hosting you, and we thank you for sharing your thoughts and additional characters. Our staff takes pride in providing a clean, welcoming environment, so it's great to hear we succeeded during your visit. The next time you're in the area, we'd enjoy having you stay with us for another great stay.

"Great Place to Rest and Recover"

5
09/10/2017

Was amazing, loved it. We went down to run a half marathon and the beds were BEYOND amazing. The view of the redone pool was fabulous and relaxing. The front staff was so kind and remembered us when checked out and asked how the race was-such a nice touch. We were unable to eat breakfast due to our early start (no fault of the hotel) but enjoyed it Sunday before we left and the coffee was GREAT. Thank you for such a great place to come "home" to after our half marathon! Rooms were clean and super cute!!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Kaitlin, What a wonderful review to read! We at Best Western Plus St. Simons are honored to have been a part of your half marathon experience. We're delighted that our welcoming staff, comfortable rooms, and relaxing atmosphere helped you get some much-needed rest and relaxation after your marathon. Our staff truly appreciates your positive and encouraging words, and we look forward to welcoming you home again the next time you're in St. Simons!

"Would definitely stay here again"

5
02/10/2017

Nice hotel with updated rooms and lobby. We stayed in a very roomy suite that was a very reasonable price. Lots of breakfast options... a few hot items. The pool and hot tub are nice - they even offer pool towels. However they do need to clean the leaves out of the pool.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Eric, We recently renovated our property and appreciate your comments regarding how much you like the updates. Thank you also for letting us know how much you enjoyed your spacious room and the varied breakfast selections. It's great you were able to make use of our pool during your stay and we appreciate you letting us know about your concerns with the leaves so that we can be more attentive to it in the future. Please come stay with us at Best Western Plus St. Simons again soon.

"Beautiful get away"

5
02/10/2017

Small hotel packed with all the amenities of home with an amazing and beautiful part of the world. The swimming pool is awesome, I spent as much time there as possible. People here are courteous and great! Cant ask for anything more...

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Arnesto, It was our pleasure to provide you with a relaxing getaway. We're delighted you found the pool an ideal place to spend your time and that our friendly staff helped make your visit more noteworthy. We can't wait to welcome you back!

"Remodeled - Like New!"

5
12/09/2017

We had stayed at this hotel several times several years ago. It has now been remodeled and is better than ever! The location is convenient to the beach and restaurants. The breakfast is good, and the pool area is beautiful.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Christy, Thank you for being a returning guest and for letting us know how much you appreciate our improvements since your last visit. We're pleased our location suits all your plans and that you enjoyed our tasty breakfast menu. It's also great to see that you made use of our beautiful pool during your visit. Please come stay with us at Best Western Plus St. Simons again soon.

"Awesome vacation spot!"

5
07/09/2017

This is a resort motel. Everything was very clean & had a wonderful beach decor. St. Simon's Island is an awesome place to visit & it is our getaway place now. We plan to always at this motel in the future.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for making the Best Western Plus St. Simons a part of your awesome vacation! We're thrilled to hear that you had the getaway you needed. Stop by again when you're seeking that next escape from the everyday!

"Great stay! "

4
06/09/2017

Staff was terrific, breakfast was great, room had been tastefully updated. The hotel is older but our room and the lobby were updated with lovely, seaside decor. The gentleman at the front desk was so helpful and let us enjoy the complimentary breakfast even after it had ended. The location was pretty and seemed safe. Bed was comfortable. Overall it was definitely worth the money.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Christine, We're happy you chose Best Western Plus St. Simons for your recent visit! It delights us to know you received the friendly service, comfortable accommodations, and delicious breakfast that you deserve. We love our location and think it's great that you also enjoyed it, too. Please consider staying with us in the future when you visit our town. It would be a pleasure to welcome you back.

"comfortable stay"

4
02/09/2017

The staff was pleasant, helpful and made every effort to make your stay a comfortable one. Rooms are small but good for 2 people. Bed comfortable; bathroom modernized. dining decor is inviting nautical theme; the breakfast selection was wonderful. From eggs, sausage, cereal, yogurt, pastries, to fresh waffles. Something for everyone. Walking distance to grocery store and food. Not the Ritz but value for our stay and purpose was just right. Minor issue was peeling of ceiling in our room and unkept business lot behind hotel.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Carmen, We hope you had a fabulous trip here in St. Simons Island. Reading your review makes us happy to know that we were a small part of your wonderful trip. We are happy that you enjoyed your stay in our renovated, clean, serene accommodations and found the bed very comfortable. We are sorry that there was an issue with the ceiling in your room and you were concerned about the unkempt business lot behind the hotel; your feedback has been noted. Our team is also always here to help in any way during your stay. It is good to hear that you appreciated our delicious selection of foods and beverages during breakfast, and liked the nautical theme in the breakfast room. Our location, close to restaurants and shops, is one of the many reasons guests choose to stay with us. The next time you are in the area, we hope you stay with us again.

"Last Minute Travels"

5
21/08/2017

Usually last minute travels you can't expect much in the way of hotels, you get what you get and its usually a bit pricey. Best Western was reasonable, clean, staff was friendly and it included breakfast and the rate was really reasonable. We enjoyed our stay at Best Western Saint Simon Island.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Marylin and Diana, Last minute travels are sometimes the most fun, too! Thank you for making us a part of your spontaneous adventure. We're glad to see that our friendly staff made you feel welcome and that your clean, comfortable room was exactly what you were looking for. It's also great to hear that you found the rate to be budget friendly and that our tasty breakfast options gave you a good start to the day. We hope you'll stay at the Best Western Plus St. Simons again the next time you go on an adventure.

"good deal"

4
19/08/2017

quality of room was excellent service was very good would like to go back next year and revisit this area of Georgia again.We were very pleased with all we encountered. The area we had chosen was central to all we wanted to see and we did accomplish our goal.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Patricia, We're happy to hear that our quality accommodations and excellent service made for a pleasant and memorable trip. It sounds like our convenient location and affordable prices were also perfect for your practical needs. Thanks for choosing us at Best Western Plus St. Simons and for taking the time to review your stay. We hope to see you again next year for another great vacation!

"Very clean and confortable"

5
14/08/2017

Our room was very clean and comfortable. The staff was friendly, professional and enjoyable to interact with. Breakfast had a nice variety and was fresh and plentiful. If I went back to St Simons Island, I would be pleased to stay here again.This was a joint business/couples trip.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Linda, We were thrilled to hear that you enjoyed your recent stay with us at the Best Western Plus St. Simons. It is always a pleasure to be part of such an enjoyable visit and receiving recognition is always appreciated. We were pleased to hear that your room was clean and comfortable and that our staff was friendly. We take great pride in how hard our team works to make our guests feel comfortable. We do hope your group had a pleasant business/couples trip and that we can look forward to having you visit us again.

"Will stay again!"

5
14/08/2017

Hotel staff was wonderful! The hotel has recently been updated and everything was fresh and clean. The pool was beautiful and the breakfast was delicious. We will definitely stay here again. No complaints!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Christopher, Thank you for your glowing review! We're delighted to hear that our staff treated you warmly and that you enjoyed your room, our pool, and our tasty breakfast options. The next time you're in the area, we look forward to seeing you at Best Western Plus St. Simons.

"Great Little Hip Pocket Hotel!"

5
12/08/2017

I travel for a living and I had to come here for a night when my job extended. This place is not big, but, as they say, what's there is choice. The room was small but clean as a whistle and full of up-to-date amenities. The room was fresh, not dank, like you will often find on the coast. One of my pet peeves with hotels is lack of electrical outlets (always bring your own surge protector so you'll have enough). There are even charge ports here. The room reminded me of an Ikea apartment. The staff is great. They'll do everything they can for you. The bathroom was perfect, no tricky showers or other oddities that you find in other places. Stay here! You won't regret it.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We can consider ourselves fortunate that you chose us for your job extension! We are delighted that an experienced traveler such as yourself had such a good stay with us. Our modern, updated, and well-appointed rooms are always a highlight, particularly because of the tremendous convenience that our charge ports offer. We're also glad that the bathroom was perfect! Thank you for your review and your recommendation, and we hope to have the pleasure of serving you again at the Best Western Plus St. Simons!

"Our trip to St. Simons Island"

4
11/08/2017

It was very nice. Service was great. Rooms was very up to date and clean. IT was close to the light house and many of the sights. I would recommend this hotel to anyone. I will be going back. Great people that work there.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
We really appreciate your recommendation and are looking forward to your return! It makes us very happy to read that you received great service and enjoyed your clean and modern room. We have a passion for hospitality, and we are glad that it shows! As you noted, we are close to the light house, town, and beach! We look forward to your next stay!

"Love the atmosphere. "

5
06/08/2017

My family and I visited the hotel on our return trip from Florida. The rooms seem recently updated with a smart sence of style. The pool and hot tub are amazing and the staff goes out of its way to make you familiar with the area. It seemed like most of the rooms were booked showing many other travelers share my opinion.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Neal, Thank you so much for letting us know about your recent stay with us at Best Western Plus St. Simons. We hope that you and your family had a fantastic trip to Florida and are honored to have hosted you on your travel home. It's our pleasure to provide you with lovely decorated rooms as well as a relaxing hot tub and pool facility. It's great to know that you were greeted with a warm and welcoming demeanor and we will continue doing everything we can to deliver guests with an exceptional and quality customer experience. Thank you again for your feedback, and we hope if you're ever in the area again that you'll think of us when booking your next room.

"WAS GREAT PLACE FOR LOCATION AND AFFORABLE PRICE"

3
27/07/2017

In general was ok , Did not find helpful information about the different tourist places. Very clean please and nice stay for the price. Location was not perfect but was just ok. Needed to drive to go to the village where is the main touristic place from the island.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Juan, We're glad to know your overall stay with us was pleasant. Please accept our apology for the lack of available information about local attractions. We hope our team was able to provide some helpful suggestions for you. Although we're a bit removed from the village, we're glad this didn't deter you from exploring the area. It was our pleasure to provide you with clean accommodations and great value as well. Many thanks for your compliments and we hope to make your next stay even better.

"Girls Trip"

4
26/07/2017

Overall my stay was great. There needs to be more attention paid to the exterior appearance of the hotel. Elevator and ice machines need to be more accessible from 2nd floor, I had to walk from my room on one end of the hotel to the other end to have acess to elevator and ice machine. There were spider webs all over the exterior that need to be cleaned off. The pool area (located underneath giant live oaks) needs to be maintained several times a day. Availability of pool towels need attention. We spent a lot of time at the pool and there was never any towels in the towel box. Landscape of pool area needs attention!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Linda, We're delighted that you enjoyed your girl's trip to Best Western Plus St. Simons! We're sorry to hear that you noticed some maintenance and restocking issues though. We'll certainly mention this to our maintenance and pool teams in order to improve upon this. We also regret that our amenities were a bit difficult to access. However, it's wonderful that your overall experience was great. Many thanks for your compliments and we'd love to see you all again.

"A beautiful location"

5
26/07/2017

Our Vacation was spent at St. Simons Island Georgia and at the Best Western Plus at St. Simons. This Hotel is beautifully located and is ran by some of the kindest and friendliest staff that we have ever encountered while on Vacation. The Management and Staff go out of their way to may your stay enjoyable...and we wanted for nothing while we were there!! An excellent Hotel!!

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Clay, It is so nice to read that you and your family did not want for anything during your stay at Best Western Plus St. Simons. We want all of our guests to be taken care of, and it is great to hear that you found our staff to be the friendliest you have ever encountered while on vacation. We are also pleased to see that our ideal location allowed you to truly enjoy your St. Simons vacation. We hope you will be back to St. Simons Island again soon, and when you come back, we would love for you to stay with us.

"Pleasantly Surprised"

4
26/07/2017

We actually stayed here four years ago when it didn't belong to Best Western. Back then I would've rated it a 2.75 due to the dirtiness and cosmetic issues. The property since being bought by BW is now Beach Chic with beautiful teal and coral colors. The staff (which was the only saving grace 4 years ago) is still as smiling, and welcoming, and friendly as they were last time. Pool area is beautiful with the live oak and moss and gazebo hot tub. While this hotel is located a little bit out of the main attraction areas like the pier/lighthouse areas, it doesn't detract from the stay on the island. The price point is reasonable and with the renovations and improvements, it is worth it. Also the breakfast area is bright, clean, with a good selection of proteins and carbs and can seat around 40. Would definitely stay again.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Nicole, We are so glad that now that we are a Best Western, you all decided to stay with us again. We worked very hard to complete a full renovation of the property recently, and it thrills us to know that you all appreciated all of the recent updates and changes. It is always great to get the perspective of a guest who stayed at the hotel previously. We love hearing that you were pleasantly surprised with your stay and while we may not be located right by the pier that you still found your stay to be great and a good value. Thank you so much for your kind words and positive feedback, and we look forward to welcoming you back again very soon!

"Best little secret on St. Simon's Island"

5
25/07/2017

Beautiful hotel, just updated. Rooms were clean, bright and nicely appointed. Breakfast room and lobby were also clean bright and beautifully decorated. Breakfast in the morning was pretty substantial and the staff were very helpful. Pool is large and has a nice large hot tub area. Location was excellent close to center of island. Would definitely stay here again on business or pleasure.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear JoAnn, What a delight it is to receive such a thoughtful review. It sounds like our recent renovations have been worthwhile! Our pool and hot tub are great ways to relax after a long day and we are glad you were able to take advantage of these amenities. We are thrilled that you found our location to be so convenient. It does make it easy to enjoy all that the island has to offer. Thank you again for your feedback. It would be wonderful to see you again!

"They have some issues to be addressed"

3
20/07/2017

This is a beautiful facility which was renovated last year. Reception was great and very helpful. The breakfast was as advertised. Room was nicely decorated but was not clean. Both my sister and I had allergy problems overnight. We did not realize the room was the problem until later in the week when we stayed at another motel and had no allergy problems. The carpet was dirty but we thought when the room was clean the next day; things would be better. However the maid service still not there at 4:30 PM. We had waited 30 minutes for them to get to our room and were tired and did not want to wait any longer. We got clean towels and did not get the room serviced. Later in the day we went thru the breakfast area to the lobby and the garbage from the morning had not been emptied. The room smelled bad. I do not know when maintenance is scheduled but there were several areas outside that needed some maintenance. We like the location of this motel but will not stay there again.

"Much improved. A few nitpics...."

4
19/07/2017

Much improved over years past. The decor is quite nice. The pool has been re-done, and if you're lucky enough to share it without low-class parents who let their children behave wildly and without proper supervision, it's great. It felt as if they were trying to skimp on housekeeping service. In general, the crews did a very good job but there were not enough to take care of the property in a timely manner. We were often waiting for our room to be cleaned until well after 4PM - very inconvenient when you'd like to be getting ready for dinner or have evening plans.

"Family Trip"

4
17/07/2017

Nice hotel but not for $200 per night. Rooms too small to walk around at all. Staff only offered towels the next day. They did not empty trash etc. The pool is nice. The guests were friendly. Other hotels in the area are a better option for that price.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for paying us a visit at the Best Western Plus St. Simons. We are happy that you and your family had a good experience with us, but are sorry that we could not provide the excellence that you deserved. To deliver a top value stay, we need to fire on all cylinders, and we will speak with our housekeeping team to be sure that every aspect of a guest's room, like the trash, is being taken care of. We are sorry that the rooms were a little small for your preference, but are glad that you had a friendly, refreshing experience in our pool. Please give us another chance to exceed your expectations. Next time you are in the area, speak with our front desk so we can figure out how to get the most value out of your stay!

"Excellent rooms and staff"

5
14/07/2017

Annie at the front desk is awesome. Rooms are very clean and stylish. Checking in and out was super easy. and the breakfast was excellent! Love the sausage and gravy and I never eat that ever. Fiance loved the waffles. Great all around experience.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
It was our pleasure hosting you and your fiance with us at the Best Western Plus St. Simons! We are delighted that you got a chance to experience our friendly, welcoming atmosphere and our cozy, well-appointed rooms. We will let Annie know she was fantastic! It sounds like you were a little adventurous at breakfast, and it paid off! We are happy to hear it. Come back soon!

"Great Hotel - treated us well!"

5
13/07/2017

Nice cool rooms - awesome after 90 degree days! Very comfortable beds with lots of pillows. Appreciate the complimentary breakfast! They went out of their way to make our family reunion successful! Friendly staff - front desk & housekeeping. Would definitely stay again.

FrontDesk_GM, Public Relations Manager at Best Western Plus St. Simons, responded to this review
We are delighted that we could help get the family together! Thank you for coming to visit us at the Best Western Plus St. Simons. It is fantastic to hear that our cool, comfortable rooms were just what you needed after some days spent out and about. We're also happy that our breakfast hit the spot! We are all looking forward to your next stay!

"Excellent experience"

5
12/07/2017

Stayed at the Best Western in St. Simon. The room was great. The morning staff person who was in charge of the breakfast was delightful. Her attitude made my day. The Front Desk person gave us fun information that was extremely useful. The pool area was very clean. Great place to stay and a good location.

"Such friendly service!"

5
11/07/2017

From the minute we arrived, we felt so welcome! When we checked in we mentioned being in town for a swim meet. As other swimmers arrived, they were all greeted warmly and wished good luck. When we found out breakfast wouldn't start until after we had to leave for the meet, the person at the front desk made sure that fruit, cereal, and yogurt would be available for us and that the coffee was fresh. The rooms aren't huge, but are very comfortable. Housekeeping was generous with towels since we had lots of long-haired swimmers, and we appreciated that! The pool is lovely. Will definitely stay here again.

"Cute and comfortable hotel"

4
10/07/2017

This place was very cute and ideal for our overnight stay in St. Simons Islands. The room was spacious and grounds were well taken care off. I would recommend this hotel to anyone staying for a few nights out on the islands.

"Quiet Location and Nice Pool"

4
10/07/2017

This is a two-story small hotel on main street on St. Simons. It is rather secluded which makes it quiet. There is not much traffic passing through on this street. It is right next to the Holiday Inn Express. The views from this hotel are nothing to shout about. I would ask for a room on the first floor facing the pool. The pool is large for a most small hotel. The rooms are nicely decorated in modern motif. The room size is typical. The bathrooms are adequately sized. The beds are comfortable but I would bring my own pillow if you do not like soft pillows. The is a dresser of sorts to place your clothes. The value for our room was reasonable given we arrived in high season. The breakfast offered was ample . . coffees, breads, juices, eggs, bacon, sausage, waffles, fruits, etc. The breakfast is served near the reception area. Cookies are provided in the reception area in the afternoon. The hotel is within a short driving distance to Redfern Village which has shops, restaurants, and local businesses. The hotel staff was friendly and accommodating.

"Absolutely Loved It!!!!"

5
29/06/2017

Cannot say enough good things about this hotel!!! We absolutely loved staying here and can't wait to go back. First of all, it is not on or near the beach so don't stay here if that's what you're looking for. However, if you are looking for a quiet, relaxing tropical paradise........please book a room or a suite at this hotel! The decor is modern and updated. The bed was so comfortable! You will love the spacious bathroom and all the storage provided. The pool area with the hot tub in the gazebo is fabulous!!! Breakfast was great with lots of choices and such a precious, sweet young lady in attendance!!! Front desk staff was friendly and helpful!! You will not be disappointed if you stay here!!

"Great value"

4
29/06/2017

The room was very clean and attractively decorated. The pool area was nice with a gazebo and plenty of shady places with tables. The staff were all very friendly and helpful. The location is very convenient to all activities on the island.

"GREAT"

5
26/06/2017

Our stay was great. No problems loved the hotel. We stayed during the week and the hotel was very quit. We were able to relax and have quality time. This hotel had the best pool of all the ones we have stayed at in St. SImons.

"Beautiful! Not your typical Best Western!"

5
26/06/2017

It is like a Plantation house! Our stay was amazing from the time we entered until the time we sadly left our vacation. The desk associate ( I don't remember her name) was very welcoming and accommodating. Loved the Yogurt machine and toppings as well as the breakfast attendant, Bubbles! She was so engaging with everyone. The pool area was fantastic and some great restaurants nearby. A short drive to the beach. We enjoyed the large suites, that are basically two rooms. We will certainly visit again!

"Great Stay"

5
25/06/2017

This was a comfortable, clean hotel with a nice pool and a great breakfast. The Staff was friendly and parking was easy. It was reasonably priced and in a convenient location. We would stay here again

"Family vacation"

5
19/06/2017

Great hotel for our whole family that includes my 2 year old. Spend a lot of time by the pool relaxing ! Love the size of the room and the decor is nice. It's in a nice quiet location but not far from all the entertainment.

"Nice"

5
18/06/2017

Wow! What a nice surprise! The hotel was so nice. The room was large and comfortable. The decor was modern and vibrant. I was so impressed by the remodeling and redesign. I wish all hotel rooms used this plan. The bathroom was so large and spacious! I love the shelving in the bathroom for your clothes and personal items along with the ironing board and iron. With the dressing area in the bathroom, all luggage stays there which allows the room to stay tidy and uncluttered. Also the barn door is a great space saver. The breakfast area and business center is beautifully decorated with a lot of attention given to detail as well as function. Except for an unexplained, errant noise that must have come through the plumbing system, it was quiet and relaxing---- I was skeptical since this hotel had exterior rooms and we were pool side. Nice stay! Staff was awesome. We will definitely stay again.

"Better than expected"

5
16/06/2017

Took my son for an overnight on the Island last minute on a budget, but got more than expected. Great pool, clean rooms, friendly staff, and bfast on par with Hampton, Springhill Suites. Recommended!!

"Loved our stay here"

5
15/06/2017

The staff is warm and friendly, the rooms are comfortable and spacious. Breakfast had variety and was good. We'll stay here again. We were very pleasantly surprised that Best Western was such a pleasant experience.

"Great stay!!"

5
14/06/2017

Very updated and nice. The breakfast was great and filling. Not just your typical "hotel breakfast". Fresh fruit. Eggs, bacon and biscuits. Juice is provided for breakfast and then the rest of the day tea and lemonade is served. Fresh baked cookies too!! The rooms are updated and very nice. The pool is fantastic!! Very large and even a hot tub. The staff is very friendly and helpful. We enjoyed our stay tremendously and will stay here again.

"Great Family Getaway"

5
14/06/2017

Loved the pool! Breakfast was as expected, the room was very clean and the bed was very comfortable! The staff was very friendly and helpful. The beach is not very far from the hotel at all and there are many restaurants in the area. We will be visiting again soon!

"Excellent Hotel with a few glitches"

4
10/06/2017

We showed up 30 minutes after Check-In time to be sure our rooms would be ready and we could unload our cars. One room was told to be ready and the other hadn't been done yet but the housekeeping staff was standing around in the lobby. When we went to the rooms, neither were ready and the one they said was ready hadn't been touched. Once we finally got our rooms, everything was pretty good. The Jacuzzi was broken the first night but they fixed it the next day. A group of teenagers from an Atlanta-area church stayed one night during our three-night stay and were rowdy at the pool and took over the breakfast area the next morning. They were very rude but the staff handled them pretty well. As far as staying here again, we will always stay here. The hotel is clean, kept well, and is beautiful. I've already recommended this hotel to others and will continue to.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Liam, We appreciate your constructive feedback. It pleases us to know that overall you had a wonderful stay with Best Western Plus St. Simons. We apologize for the misunderstanding with housekeeping. Knowing you found the hotel to be clean and beautiful is a compliment we will happily accept! Our friendly staff works hard to accommodate all of our guests, although you ran into some rowdy kids, we are pleased that our staff was quick to take care of that situation. We want you to be comfortable during your stay. Come back and see us soon and bring all your friends!

"Ticks, dirty rooms, broken pool lift"

2
10/06/2017

For starters, get rid of the ticks. In our 7 night stay, we found 6 ticks in our room. Second, train your staff on how to operate the handicap pool lift and also get a handicap pool lift that works. I am wheelchair bound and one of the big reasons we booked this hotel was for its pool accessibility. As we prepared to go to the pool, we asked the attendant for the use of the lift. The attendant did not know anything about it. We were handed the battery and told we could operate it ourselves as he didn't know anything about it. After some trial and error, my husband was able to operate the lift. This was all capped by the fact that the lift stopped working and would not come out of the pool. I was in the pool without the ability to get out. Luckily, my husband and another guest were able to help me out of the pool. When we told the desk what happened, they offered no apology and did not seem concerned. This, to me, seems like a serious issue that the hotel needs to remedy. The third and final issue was out of the 8 days we were there, our room was serviced 4 times. Even when the room was serviced, it was extremely inconsistent. Several days we were left without wash cloths or various other items. It was kind of a joke between us to see what item would be left out that particular day

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Your constructive feedback is appreciated, and we apologize that we did not provide you with the stay that you expected and deserve. We apologize that you had a run in with uninvited guests; we are currently in the process of completing extensive pest control and prevention treatments. Our guests will not encounter this problem any longer. We are also sorry that your room was not serviced regularly and consistently; we have passed these comments on to our housekeeping staff and will strive to rectify these issues.However, please be aware that if the Do Not Disturb sign is placed on the door in the mornings, your room will not be serviced. Most importantly, we are sincerely disappointed in regard to your experience with our pool lift; we pride ourselves on making our accommodations and amenities accessible to everyone, and this should not have happened. It's unfortunate that after plugging in the battery for the lift, and demonstrating how it worked, there was still some confusion on operating the lift and then it malfunctioned. We have shared these comments with our pool staff so that every team member will be properly trained in the use of the lift, but also our maintenance staff so that we can make sure the lift works properly for our guests. We hope you will give us another opportunity to host you so that we many provide you with the accommodations and the customer service we are known for.

"Nice hotel"

5
03/06/2017

This hotel was very nice & quite. It was tucked away in a cul de sac & no traffic. I loved the quite effect of no traffic. The room was very nice & comfortable, we slept very well. We would recommend it.

FrontDesk_GM, General Manager at Best Western Plus St. Simons, responded to this review
Dear Jeanie, We appreciate your five-star review and are thrilled our quaint island retreat lived up to your satisfaction. Our team takes every opportunity to provide a relaxing, comfortable stay through newly renovated accommodations, a peaceful, secluded location, and outstanding amenities. We look forward to welcoming you back the next time you come this way for a visit.

"Wedding for our nephew..."

5
23/05/2017

Day staff didn't know what time the trolley was picking us up. My nephew didn't tell the safd when, were.he just gave a time.. I don't believe it was a serious problem... evening staff was kind and helpful... We would stay there again.. Beautiful clean updated and very comfortable!!!

"Nicest Best Western I have ever seen."

5
22/05/2017

Newly remodeled, elegantly furnished and decorated, quiet location, wonderful pool and spa, nice breakfast. Very pleasant stay! St. Simons is a charming island with very picturesque neighborhoods and lots of choices for dining in the village center.

"Hope maintenance has improved."

3
22/05/2017

We stayed here last August after a mild hurricane has just come through. Room, breakfast and view were all extremely nice. The only problem I had with this hotel is the cleaning of pool area after the storm. It was closed due to the moss from the trees. I actually drank my morning coffee and watched the staff literally do nothing for hours to clean up the situation. The sad part was it would have took about two hours to clean up but the pool area and it ended up being closed all day. I watched one man finally give up and set out a table for his family. Also, there were limbs were through out the parking lot that we had to dodge just to park. Again it would have only took about an hour to clean up. So unless something has changed do not stay here during a storm or you can hang up enjoying the pool.

"Stacey Made the Visit!"

5
20/05/2017

I wanted to get away to St. Simon's Island for a quick birthday/business retreat. I did not end up staying at Best Western, but the front desk attendant, Stacey, did not turn me away with a casual "Have a nice night" reply. She assisted me in finding a place to stay that was within my budget and nearby. She is truly a gem! She went above and beyond by calling the other place, giving them my name, printing directions, and welcoming me to the island. Stacey is the epitome of customer service and southern hospitality. For those whom are fortunate to stay at Best Western Plus, she alone is worth the visit!

"Friendly staff and great pool!"

5
08/05/2017

Loved the pool and breakfast was really tasty. Very kind front desk staff and breakfast staff - thank you for a great stay! I stayed for business for three weeks and the staff made sure to accommodate any issues.

"A very nice hotel"

5
05/05/2017

We thoroughly enjoyed our stay at the Best Western Saint Simons Island. The room was nice. Everything worked. Everything was clean. The staff were friendly at every encounter. I highly recommend this hotel.

"Great experience!"

5
04/05/2017

I stayed at this hotel for several weeks and the staff made the stay extremely pleasant. The staff was always friendly and helpful - going above and beyond what was expected. A full breakfast was served daily by our chef, always with a smile and energetic good morning. The rooms were in great condition, nicely furnished, and always clean. The outdoor pool was an unexpected benefit, especially during the warm springs days. And, the photos posted on the website are accurate!

"Second Time We've Stayed : Better Each Time"

4
01/05/2017

During our first visit we did not take advantage of the ample breakfast available, but this time was amazed at the wide selection, the well maintained dining area, and the overall helpfulness of the kitchen staff.

"Totally New Renovated Hotel"

5
30/04/2017

We were very surprised to find out that this hotel was not totally built new from the ground up, but a renovation of an old hotel. The renovations were so good we thought this was a newly built Best Western. Service was great at the desk and in the breakfast area. Hot breakfast was very good, with many hot choices. Very convenient to many places we wanted to see. Definitely recommend; we stayed 2 nights and were very pleased.

"Exceeded expectations"

5
17/04/2017

I haven't stayed in a Best Western in a long time, but I think of it more as a motel and a budget chain. This is a Best Western Plus, and I'm not sure what the Plus stands for but the decor in the hotel was modern and chic, and the pool area very pretty with a giant live oak draped with Spanish moss and a hot tub in a gazebo. Breakfast was typical of a chain restaurant but satisfying, and the way the breakfast area was decorated (again, quite stylish) made the experience better. The room was on the small side, which was fine. The bathroom was very clean and looked recently renovated. Often in cheaper hotels, the bathroom suffers from grime or missing grout but this one was nice and new. My only complaint is that the pillows were quite lofty and we could hear other guests passing by outside, which meant I didn't sleep as well as I had in other recent hotel stays.

"weekend get away"

5
15/04/2017

My husband and I had go get away for a weekend to visit one of our friends, who lives in Brunswick so I found the Best Western and booked it. We arrived early and the room was not ready so we went down to the pier. We got back to the hotel about 3:30 and the room was ready. The room was nice and we had a view of the pool, which was nice.

""Pretty" outside, lacking inside"

2
14/04/2017

Numerous problems, doors wouldnt shut or stay closed, therefore loosing privacy. Housekeeping walking in on me while I was in my underwear. Returning at day's end, locked out of room...and housekeeping didn't return to clean room. Front desk required us to make several trips to them in order to rectify their staff problems. Room had such potential, if only human errors had not followed along.

BestWesternHotels, Corporate at BEST WESTERN PLUS St. Simons, responded to this review
Cherri, thank you for providing feedback regarding your recent stay. We are so sorry you experienced these issues during your stay. We will definitely follow-up with our front desk and housekeeping staff. Our goal is to provide an exceptional guest experience for all of our guests. We hope you give us another chance in the future to make it right. Thank you - Best Western Hotels & Resorts

"Great Place to Stay!"

5
12/04/2017

I was very pleasantly surprised by this motel -- great price; great location; clean, quiet and comfortable rooms; and a wonderful outdoor pool/spa. The breakfast was also quite good and the staff were very friendly. The perfect place for our visit to St. Simons Island!

"Not Your Old Best Western"

4
09/04/2017

Pleasantly surprised to stay at this Best Western. The rooms were quite nice and the bathrooms intelligently laid out (sliding door versus a swing door that takes up too much room in the room). Nice beds (although softer pillows would help), and quiet HVAC system helped get to sleep. Poor and patio area very nice for relaxing and wine although weather did not cooperate as far as temperature. The staff here were universally pleasant and helpful. The happy woman running the breakfast bar deserves a raise for being just wonderfully cheerful each morning, making everyone feel great to start the day. A good value on an expensive island.

"Great hotel with a wonderful staff"

5
08/04/2017

Everything was wonderful. Breakfast was amazing. Much better than expected. The front desk staff bent over backwards to accommodate us. The hotel rooms are beautifully decorated and the grounds are kept clean.

"Beautiful hotel except for that day of stay"

5
08/04/2017

This was a beautiful hotel,rooms were very nice and comfortable. Unfortunately the room was never made up for our next day stay. The hotel seemed to have a staffing problem that day with housekeeping. Would stay there again if the problem dosen't happen again. Breakfast was the best of our other Best Western stays.

"A beautiful refurbishment, but with many many problems"

3
07/04/2017

We stayed at this hotel for a few days over Spring Break. On the surface it looks great - a BW that has been recently refurbished, very nicely I might add, with a large swimming pool and patio area that really attracted us, as we have three children who love to swim! The trouble is, when a hotel upgrades itself like this, it REALLY needs to upgrade the staff too. Sadly this one did not, and it showed in several ways which I will come to. Firstly, we booked a two queen bed room, and it was teeny tiny, VERY claustrophobic. They had availability for a 2 room suite for the last 2 of our 4 day trip, and we moved into that gratefully. Basically, think of the old Best Western motel rooms, with the massive air conditioner under the window - despite the refurb, this is what you get, and with a 2 room suite you get two old rooms knocked into one suite, in fact the front door of the second room is still there behind a curtain :) Still, I would say unequivocally that unless you are 2 people who are very comfortable being crushed together at all times, book a suite!! We did not have enough towels, and had trouble getting more. After the first night, we had to ask twice if housekeeping were coming to our room because we had seen them about but they never cleaned our room or replaced towels. We were promised TWICE that yes they were.... eventually we were told that they were short staffed, and that no, nobody would be servicing our room. We had to fetch our own towels. The pool area, though pretty, was dirty. It needed sweeping badly, the pool should be skimmed every single day, and the walk up to the jacuzzi was also like this. In addition, the trash cans on the patio were overflowing, with trash around the floor. In a place like South Georgia, that's just going to attract bugs and nasties in my opinion! I told the front desk staff, and eventually, somebody did pick up the trash, though nothing else was attended to. The Pool Towel stand was always empty - in fact at one point I felt so sorry for the front desk lady who was doing a great job of fielding the complaints she had written all over post-it notes on her desk, that I offered to go put some towels out for her, which I did. When we moved into the suite, two lamps had missing light bulbs. One of them was on the floor by the window, smashed. I phoned front desk, I asked the receptionist directly, and eventually, on our last night, I collared an elusive housekeeper and asked again to have some light in our bedroom. Maintenance did come and replace the bulbs, but left the broken one where it was. In the suite which sleeps 5, we were given 3 bath towels and 1 hand towel. When my husband queried this with a housekeeper he was told they were all in the laundry, but we would get some towels shortly. Seriously... every towel in the hotel was in the laundry?!??? We did not get towels. I had to walk down again to front desk, and pick up some towels, and carry them back to the room. The complimentary breakfast was the usual, nothing special about it but nothing bad either. Kristie the hostess was cheerful and very friendly. The breakfast room had a permanent smell of sulfurous eggs - i'm not sure if it was food or the local swamps :) I would like to mention Anne who worked the front desk - she was the only member of staff who tried very hard to fix the problems we had, and seemed to care about what she was doing. Basically, I wouldn't stay at this hotel again until I knew they had employed more cleaning staff, bought more towels, employed someone to maintain the grounds and the basic room maintenance (like light bulbs!) YOu are not running a basic motel there anymore Best Western - if you want to call the hotel a Best Western PLUS, you really need to add staff who are better trained and more plentiful!

"Great business stop over"

5
27/11/2016

Staff is always pleasant. The location is great and the price is right for a one or few nights stay. It's not far from restaurants or sightseeing locations. Room is always clean and the decor is modern.

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
We are glad you enjoyed your stay and thank you for the review! We will see you soon!

"Room not ready "

1
19/11/2016

Came here to check in. I called at 12:30 and they told me my room was available. It's now 3:50 and they're saying my room isn't ready. Check-in is at 3pm. So I'm paying for a room from 3pm on, and I'm getting screwed out of an hour. We have to be at a concert in an hour. Terrible service.

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
Thank you for your feedback. I am sorry the room was not ready when you walked in. I do understand the front desk was able to locate a clean room and believe the wait wasn't that long. I hope you enjoyed the concert and we hope to have you back again in the future!

"Completely Updated"

4
15/11/2016

I highly recommend this hotel overall. Rate was very reasonable. The complex was recently completely updated. Very cute, tasteful and modern. The room was great, bed comfortable. The room size was "cozy", not a lot of extra space. We never tried breakfast which was included. The pool area was very pretty. The staff were pleasant and professional. Housekeeping forgot to clean our room which was a negative. The manager, Cathy, was also very professional and credited us the next day when we checked out. We definitely recommend this hotel, especially if you are on a budget.

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
Thank you for your feedback. We hope to have you back in the near future!

"Best on island"

4
13/11/2016

Staying here while we work on Condo that was messed up during the hurricane and it is the best day so far on the island had problems with all the other ones but so far this one is very pretty and has the most beautiful swimming pool on the island will stay again. Housekeeping needs to watch for hairs in bathroom (I'm also OCD ha) but still beautiful room and bathroom, very modern and up to date. Great location. Jacuzzi in a gazebo!

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
Thank you for your feedback. We will review this with housekeeping. We would love to see you back with us in the future!

"Best Western Plus on St. Simons Island, Georgia"

4
30/10/2016

I had a most enjoyable stay. Room was immaculate. Hotel and grounds are pleasing to the eye. I slept very well. I was particularly impressed with the visual appearance of the hotel and pool in light of its recent exposure to Hurricane Matthew and the fact that at least two rooms had suffered damage. Staff and contractors obviously worked hard to return hotel and grounds to conditions prior to the storm. Every staff member I encountered was hospitable, friendly, willing to go out of their way to assist me, and professional. I notified the staff of a leaking air conditioner outside one of the rooms next to me than was leading water all over the walkway outside the rooms. The problem was fixed that day, and when I returned, the walkway was dry. For the price and quality of the facilities, I'd highly recommend staying there. I know I will on my future trips there.

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
Thank you! We hope to see you in the future!

"Pleasant Surprise"

4
23/10/2016

We were attending a wedding and had made reservations at an upscale hotel on the beach. Hurricane Matthew hit and therefore the beach was not a good option. I changed to the Best Western since it was less than a mile away from wedding site and less than 1/3 the cost of other hotel and 1/2 the cost of all other hotels in the area. Expected a plain room but we were only going to sleep there so as long as it was clean we would of been satisfied. It was quite the pleasant surprise when the room turned out to be very nice, clean and really cheery. They may have been remodeled recently and what a great job they did. Great use of space, good lighting, loved the cubbies instead of cabinets and drawers. Had everything you needed and included breakfast. So glad I switched for this occasion.

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
We have gone through a renovation and are thrilled with the outcome! We hope to see you again soon!

"Retiring "

5
21/10/2016

Perfect room , loved the decor, went swimming in pool hot tip not open yet hotel is brand new , not even finished yet. Close to everything we wanted. Loved the village and beautiful beaches Will come again !!!!

rgriffin2016, Director of Sales at BEST WESTERN PLUS St. Simons, responded to this review
Thank you!

"Mr"

5
17/10/2016

Very nice hotel. Very friendly and helpful staff. Very clean and a good value for the money. Could have done better on the breakfast bar. Was just ok. However, we would stay there again. I needed instructions to find a certain location, the lady at the desk not only told me where to go but also printed the instructions.

"Bed bugs"

1
17/10/2016

We booked through Hotwire for our trip only to get there and be told we only have 1 night showing on their side which we were charged for 2 nights on our credit card. We also asked for a room on the bottom floor which we did not get. Finally after a hour of waiting to see who messed up our plans we get a room. Only to get to the room and there was like 20-25 men standing around the rooms drinking! We went back to the office finally got a different room, then made it to our spot like a hour and a half later. Went out throughout the town did our fishing and what not only to go back to the room at like 7 ish pm and we were locked out. Had to reload everything back up and go back to the office to have our room keys rekeyed!! Only to wake up the next morning with red bug bites all over our bodies!!!! Never ever again will we stay at a best western plus!

"Well done!"

5
10/10/2016

We were at St Simons for a conference. The event was at the King and Prince. We were able to cut our lodging cost by a third at this location. Savings are good and great when we could save and still have great accommodations. The property was just updated. Even though they were still wrapping up the upgrade, the campus was clean, neat and very nice. The upgrade is wonderful. The breakfast had protein options which mean a lot to us. It is a great blend of comfort and modern decor.

"A good surprise"

5
27/09/2016

We stayed one night & wished we'd stayed longer. The room was fantastic, well decorated, modern & comfortable. We had a room overlooking the pool, which looked a nice place to be. The breakfast was good with good variety. The staff were friendly, polite & welcoming. We will return

"Fantastic "

5
26/09/2016

I will be staying again when visiting they earned my loyalty . Rooms were comfy and contained all the amenities. Pool area under the large moss covered trees was a great place to enjoy the complimentary continental breakfast. Friendly staff and great housekeeping also.

"Wow, what a make over!"

5
25/09/2016

This place looks totally different from the tired old look it used to have. Rooms have been updated to a modern, Euro look. The lobby and eating area looks terrific! Location is excellent and pool has even been redone.

"Pleasantly surprised!!"

4
12/09/2016

I stayed at this hotel with my fiance a couple of weeks ago. We were on a tight budget as we are getting married in 2 months and the room price fit our budget. We are getting married on Jekyll island and had to come view the location for our special day. I can not brag enough about this place! The rooms were adorable and the pool area was absolutely gorgeous! Will definitely recommend and visit this hotel again!

"We Will Be Back"

5
12/09/2016

Quiet location close to the pier on St Simons Island. Just a quick getaway for me and my 5 yr old daughter and we will return. Loved the pool....very quiet, attractive location. Staff was courteous.....at breakfast in the lobby both morning we were there and we enjoyed it both times.

"Renovations, Location, and Price Make this a Winner!"

4
08/09/2016

My wife and I took a vacation over Labor Day weekend. I didn't want to spend Labor Day weekend prices on hotels on the island, so I was quite relieved to find this location. It just finished a renovation about two weeks ago and the place really feels it. The lobby is very nice decorated and the rooms were spacious and very clean. We were thoroughly impressed with all the features, the decorations and definitely enjoyed the pool, which was right outside our room. The hotel staff was courteous and attentive when we asked for assistance as well. We enjoyed the location as well, although at night we drove past the turn a few times even after having been there, so just be aware of that! The ONLY downside was the breakfast. The food was decent (eggs, sausage, waffles) but there was no fresh fruit and the organization of the space meant there was pretty cramped quarters getting in line to get food or getting out of line to a seat. Saturday it wasn't a problem, but Sunday it was pretty bad. On top of the large amount of people in the very narrow corner for food, the air conditioning must've been on the fritz because it was hot in there. My wife was fine with it, but I couldn't take it so we left to get food elsewhere on the island. That's the only drawback, everything else was wonderful. We WILL definitely stay here again, hopefully with the renovations they don't skyrocket their prices, because they could easily become the best kept secret on the island. Thanks Best Western!

"Clean, Relaxing, Great Service"

5
07/09/2016

This hotel is a winner. The staff is great; experts at customer service and so accommodating. The hotel itself has undergone a renovation, so is sparkling new, clean and comfy. Pool area is beautiful. Highly recommend.

"A perfect stay"

5
05/09/2016

Amazing place! Very quiet and peaceful location that's extremely convenient to the beach and plenty of restaurants. The staff is so friendly and always made sure to greet us and make sure we were doing well. Our room was so clean and cozy, and the bathroom is nicer than ours at home. Didn't actually use the pool due to a short stay but the outdoor area is very nice and tranquil. I would definitely stay here again and would recommend this place to anyone looking for a comfortable and peaceful hotel on the island!!

"HURRICANE RELIEF"

5
04/09/2016

Due to the Hurricane here in our area, we lost power at the house for almost 48 hours and needed a place to stay. It worked out that there was vacancy. Easy prices, clean, modern all the things you want in a hotel and more.

"Thumbs up "

5
26/08/2016

Pleasantly surprised ! Took my wife for a weekend getaway and this place was extremely clean, the decor was spot on and the color scheme was beautiful! Even the bathroom was updated, everything thing was well designed. And the best part was that the price was right!

ssiresorts, General Manager at Best Western Plus - Island Inn, responded to this review
Alex, We are happy to be your weekend getaway! Thank you for your kind words. We are so glad you enjoyed our newly renovated property. I hope you can get away again soon to visit us. Sincerely, Abby Ellis General Manager

"Vacation"

5
28/07/2016

This is a great place. The staff was very nice and very helpful. The rooms was very clean and comfortable. I would definitely stay here again. The pool was big enough that you don't feel crowded. The island inn is also affordable for everyone. Thanks to the staff for such a wonderful stay.

ssiresorts, General Manager at Best Western Plus - Island Inn, responded to this review
Thank you for taking the time to share your experience. We are so glad that you have stayed with us since we have reopened! I hope you visit us again soon and take some time to relax by our pool. Safe Travels! Abby Ellis General Manager

"Newly Remodeled with Nice Pool"

4
27/07/2016

The hotel was just finishing up renovations during my stay. The room was nice with updated bathroom and comfortable beds. They have plently of outlets and USB chargers throughout the room along with a small frig good A/C. Free Wi-Fi was also decent speed to stream movies etc. The pool area is great and I will stay here again as it was a great deal for the price when everything else was sold out. I wouldn't pay attention to previous bad reviews before the remodel.

ssiresorts, General Manager at Best Western Plus - Island Inn, responded to this review
KaiserG13, Thank you for staying with us. We appreciate you choosing us while we were finishing our renovation and are so glad you enjoyed you stay with us! I hope you will visit again soon to enjoy the final product! Sincerely, Abby Ellis General Manager

"Family visit "

4
25/07/2016

I read other reviews and saw the horrible pictures and did not want to stay here! But we had no choice because there were no vacancies anywhere else. I am pleased to say that they have remodeled the rooms and the pool area, and are presently working on the lobby. It was very nice and we will stay again when we are up there. I didn't get picture of the room, but it is decorated very tastefully! The bathroom is great! Here is picture of the pool area.

ssiresorts, General Manager at Best Western Plus - Island Inn, responded to this review
chamilton1970, Thank you for taking a chance on us! We are so thrilled to be complete with the project and how it turned out. I hope you will visit St. Simons again soon to visit us and see the hotel. Sincerely, Abby Ellis

"Don't go if only option is to stay there."

2
24/10/2015

no elevator and no landings on stairs 15 stairs straight up which with luggage not a good experience shower was awful. nothing worked and front desk seemed unconcerned. rate differed from that quoted by phone, but they did correct when it was called to attention. lady handling the adjustment did not seem pleased she had to correct. not a very pleasant experience.

"Dump"

1
09/07/2015

I have stayed at this place on many occasions but will never stay there again. I booked though Priceline so the room was pre-paid. The hotel charged my credit card for $93.24 and has never returned repeated phone calls and messages. There was absolutely no incidental charges and no excuse to charge anything to the card. The worst part is that they WILL NOT return any phone calls to help with getting resolved. Obviously the place is on the verge of bankruptcy and is desperate for money. Avoid this horrendous and filthy place at all costs.