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Best Western Plus The Charles Hotel

4.0 / 5
947 Avis Tripadvisor
1425 S 5th Street, Saint Charles, 63301-2435 Etats-Unis  copia !
telefono : (636) 946-6936
La mia ricerca

i vantaggi dell'hotel

Servicios de habitaciones

Ferro e asse da stiro
Macchina del caffè

Servicios del hotel

Ristorante in loco o nelle vicinanze
Lavatrice in loco
Piscina coperta
Aria condizionata in hotel
Colazione gratuita
Centro fitness
Reception 24/7
Attrezzature Buisness Plus


Sala giochi
I punti forti

Servicios de habitaciones

Ferro e asse da stiro
Macchina del caffè

Servicios del hotel

Ristorante in loco o nelle vicinanze
Lavatrice in loco
Piscina coperta
Aria condizionata in hotel
Colazione gratuita
Centro fitness
Reception 24/7
Attrezzature Buisness Plus


Sala giochi


Benvenuto al Best Western Plus® The Charles Hotel!La posizione del nostro hotel a St. Charles, nel Missouri, fa la differenza, grazie alla vicinanza al casinò, al quartiere degli affari, al Bass Pro Shop® e all'Interstate 70.Hollywood Casino Amphitheater e Family Arena sono a pochi minuti dal nostro hotel di St. Charles, Missouri: soggiornando da noi potrai raggiungere in poco tempo qualunque destinazione. Ci troviamo a breve distanza anche dalla storica Main Street, e questo ti consentirà di sfruttare al massimo il tuo viaggio. Se stai cercando un hotel nei pressi del casinò Ameristar o vicino all'Earth City Business Park, questo hotel gode della posizione ideale.Il nostro hotel di St. Charles, Missouri, è progettato per offrirti il massimo del confort. Se sei qui per visitare la parte storica di St. Charles, Missouri, o la Main Street, soggiornando da noi ti troverai a pochi passi dal meglio che la città possa offrire. Sei diretto a St. Louis, Missouri? L'hotel è a 29 chilometri circa in direzione ovest. Quest'area è anche ricca di aziende e pertanto è molto frequentata anche dai viaggiatori d'affari. Il nostro hotel ospita tutte le tipologie di viaggiatori, dai turisti a coloro che si trovano qui per qualche riunione importante.Il centro congressi St. Charles Convention Center è sede di eventi durante tutto l'anno e il Katy Trail, famoso percorso per escursioni in bicicletta, attira in questa zona amanti delle attività all'aperto e ciclisti. Che tu sia qui per lavorare con la Bayer o per una lezione alla Lindenwood University, dove soggiorni è fondamentale. Nel nostro hotel di St. Charles, Missouri, accogliamo e facciamo sentire come a casa i dipendenti di UPS® e offriamo camere spaziose a coloro che si trovano qui per assisterealla cerimonia di laurea di un famigliare o un amico.La città di St. Charles vanta il quartiere storico lungo fiume più antico del Missouri e offre oltre 125 negozi e ristoranti. Inoltre, grazie al Katy Trail, ben 362 chilometri circa di percorsi per escursioni e gite in bicicletta, avrai l'opportunità di apprezzare le bellezze naturali di questa magnifica regione.Prenota il tuo prossimo soggiorno al Best Western Plus The Charles Hotel per approfittare del miglior servizio clienti in città! Ti auguriamo un soggiorno gradevole!Gli animali non sono ammessi nelle suite. Servizio giornaliero di raccolta rifiuti/asciugamani. La pulizia completa viene effettuata dopo la terza notte di permanenza.


Recensioni dei clienti

Basato sul parere di 947 viaggiatori
Molto buono
Nella media
Qualità del sonno
"Spacious rooms with great staff"
Redwings88, 02 Avril 2024

This hotel was very well maintained with a wonderful, attentive staff. The pool is large and breakfast is good (hash browns exceptionally good). The room was spacious (beds not really close to the walls). The beds were very comfortable and the hotel was very quiet despite being close to the highway. Easy to access the expressway and downtown area. The Front Desk personnel were very helpful. The coffeemaker took Kcups, a microwave was in the room and the refrigerator was a larger size than most other hotels. Highly recommend for its great value.

"Great staff and great bed"
robertfisher3030rf, 29 Février 2024

The staff was great the only issue was the bathroom toilet was way to low to the ground lol and it felt like u were falling to the floor to use the rest room but other then that it was great I will definitely use this place in the future

"Best Western st charles"
pryncezz3512, 26 Février 2024

The hotel was nice and clean. The staff was friendly and courteous. Room was very nice for the price. Didn't get a chance to enjoy breakfast due to not open til 7am on weekends and I had to go to work. Would definitely recommend opening breakfast same time everyday 6am.

"It was OK"
happymoves, 24 Février 2024

I think we've decided to not book Best Western if there are other comparable choices. We really should have requested a different room but we were focused on checking in and meeting a friend for dinner. The room had a strong air freshner smell. When we got back much later in the evening I noticed what I assume to several pet pee areas, which would explain the strong smell. The toilet was ridiculously low, for people with mobility issue it would definitely have been a problem. The tops of the tables and night stands were not fully wiped. It was also very noisy, you can easily hear people in the hallway as well as the outside traffic noise. The best we did was couple hours of sleep. The breakfast had a nice selection and was good. The staff was very friendly and helpful.

"Quite room great hotel"
jcomstock58, 11 Février 2024

Room was clean and quiet. Staff was friendly and professional. Great hotel for the price. The hotel has a great location with lots of restaurants in walking or driving distance. Overall great experience

"Clean, older, budget friendly hotel"
Travel M, 07 Février 2024

This in an older property kept in good condition. Hotel is clean with friendly staff. Excellent daily breakfast. Excellent location in St. Charles and close to everything. Downside: The furniture inside the rooms (i.e chairs, desk, etc) are very old and needs to be replaced.

demotteeric, 30 Janvier 2024

Hotel was very clean and nice. Their breakfast has a lot of options and is very good. The beds were clean and neatly made. There are plenty of restaurants and other activities to do right next to the hotel.

"Great Experience"
tommy2bubba, 19 Janvier 2024

We stay here often. We always have a wonderful experience. The staff is great and the hotel is always clean. They have the best breakfast. Location is convenient to so much and the common areas and rooms are always clean.

"Absolutely wonderful!"
JinaA2, 08 Janvier 2024

We enjoyed our two night stay at this location it was simply wonderful from start to finish! Our room and the service was exceptional and we felt like we were home away from home. We would definitely recommend this location as an excellent place to stay.

"Comfortable and Quiet"
David R, 30 Décembre 2023

I love staying here when in town. The local restaurants are great and well worth visiting and trying new things. I frequent the local shopping center almost every visit when I'm in town Gabe's, Basspro, 5.11 , Duluth and The Dungaree store it's always nice to see what they have and to check out the sales.

"An awful experience"
klk454, 03 Octobre 2023

Spent over $427.00 for a room for two nights that did not have a workable shower. Was denied reduction in room rate. They tried to move me to a room that wreaked of marijuana smoke. My sister's room flooded with water flowing from ceiling onto her belongings. Black stuff came up from my daughter's sink.

"We will stay here again in the future"
507jennieo, 26 Septembre 2023

Conveniently located in St Charles. Good sized room. Comfortable and clean. Refrigerator with a freezer compartment that worked well. Room was quiet. Breakfast had scrambled eggs, sausage, pancakes, tortillas, hot sauce, ham, yogurt, apples, oranges, four types of juice, hot coffee or hot water for tea and instant oatmeal. Also bread and sweet rolls and cereal choices. The morning dining room worker kept everything restocked quickly and tables cleaned off. The desk attendant helped me sign up for the newest promotion from BW before we checked in. We enjoyed our stay and plan to stay here again this year.

pers0nalview, 16 Septembre 2023

It wasn't a bad place. The room was comfortable. There was quite a bit of road noise. The location was not as good as others. The bed was soft and lots of pillows. The service was a little city for me. I like the friendliness in the western US.

"Value Exceeded!"
jfgodkin, 16 Septembre 2023

Amazing stay for the value. Will definitely stay here again, and highly recommend. The clerks at the desk are always friendly and accommodating! Breakfast is always good and rooms are clean. Excellent location close to plenty of dinner choices.

"Good location"
Bryan-Lisa, 12 Septembre 2023

I stayed 11 nights at this Hotel. It was well priced for the area. Rooms are a good size and in general facilities are good at the hotel. Hotel is well located near supermarket and restaurants and other shops. The breakfast was good however found breakfast host rude at times however to be fair sometimes she was just to busy on her own. Coffee at reception is good. Things to be aware of rooms are not cleaned Dailey which is not a problem but my room were only cleaned twice during my stay. Rubbish is put out of your room as needed ( something I did not know as rooms are serviced frequently.) some of my replacement towels had marks on them so not fully cleaned. I did however notice on the night before my last day that one wall was wet and the carpet also wet. I did advise reception. It was not the aircon as that is on a seperate wall. I wondered why my clothes were a bit damp a few days earlier. Reception did not seem to bothered by this. I am visiting the area frequently so will stay again hopefully.

"Carpet constantly wet"
amoskalow63, 08 Septembre 2023

Horrible. Carpet was moist throughout the room with a clear wet spot in the middle. Socks become wet after a short time along with everything else left on the floor. Attempted to change rooms, but was informed that it is an older brick building and all rooms will have wet carpets. Most have been mold growing under there. Terrible. Got out as soon as possible

"Filthy and unfriendly"
Roxi K, 07 Septembre 2023

Rooms were filthy smelled like paint and bug spray in the entire place. Moved to a different room staff at front desk was very rude. Pool key did not work staff was inconvenienced by having to let us in.

"Great overnight stop on my trip"
CLynn55, 04 Septembre 2023

My room was clean, smelled fresh and adequately stocked. The gentleman who checked me in was very personable and helpful. Breakfast offered a wide variety of choices. I don't understand the negative reviews I read as this was definitely not my experience.

"Terrible stay"
sindypeck, 04 Septembre 2023

Room was damp,humid,stunk and cold. Bed was damp. Floors were damp and room smelled musty! Did move to another room. Still was damp. Definitely had a moisture problem! There was broken glass found by the pool area. We were there for a wedding with family and they did not give us rooms together.

"Nightmare stay"
TPeck11, 04 Septembre 2023

This stay was a literal nightmare. The rooms had 100% humidity. The staff played it off but online I found they had a sprinkler pipe burst a month earlier and you can tell the rooms were never dried out. Everything you touched was wet include the saturated carpet. The staff was really rude and uninterested in helping. They had a sign stating to run ac at all time to help but that just made the rooms cold and wet. My family literally had to huddle to together in bed just to stay warm. There was black mold beginning to grow in the rooms from the dampness. It was worse than tent camping. The worst part is it wasn't even the cheapest hotel in the area but it sure was the worst.

"St Charles BW"
johng3572014, 14 Août 2023

Stayed at this BW all but one time when I travel to Saint Charles. Always friendly service and rooms are clean and well cared for. Pool looked inviting, but by the time we made it to the hotel after visiting family, we didn't get to enjoy it. Wifi worked well during the day, but in the evening it bogged down some, I assume because of more users. Overlaa we have never had any issues staying at this location.

"Best Western St Charles"
AirWarrior6999626941, 12 Août 2023

Staff went above and beyond to help my special needs. Overall great value, central location, NO BUGS, comfortable bed. The amenities were appropriate, pool was clean and good temperature. The outside patio was too close to pool door, allowing smoke to enter—not the hotels fault—some inconsiderate guests would not move to other available seats away from pool entrance. I definitely will be back.

"Comfortable room, Delicious breakfast!"
AmyJo88, 16 Juillet 2023

The Best Western Plus St. Charles is a comfortable, clean, minimal frills hotel. The location is super convenient, just across the Missouri River from St. Louis off I-70 - less than 10 minutes to St. Louis Music Park at Hollywood Casino for a concert. The rooms are relatively basic - plenty of pillows, in-room safe, free standing closet, microwave, mini fridge (with REAL freezer compartment!). The bathroom was clean - the set up is a bit awkward but I see they were trying to maximize the space they had. The wall A/C was a bit hit or miss (as most of these units tend to be) - definitely didn't keep the room a steady temp but did a good job of cooling things down. The laundry facilities and business center were out of service during our stay but they did have crews there working (yes, there was a bit of noise during the day from this). Yes, the hotel is a little dated - she could use some sprucing up - but the facilities that are offered are tidy and more than adequate. The pool was nice and had generous hours of operation. The lobby offered cookies and a 24 hour coffee/tea machine (so nice!). But the absolute BEST part of this hotel is the free, hot breakfast. It varied a little from day to day, but they offered eggs, bacon, sausage, biscuits and gravy, waffles, cereal, toast/bagels, yogurt, oatmeal, breakfast burrito station, and probably even more we didn't even get to. It was delicious and a great added perk - especially for the very affordable price of the room.

"Excellent stay"
lstephens403, 13 Juillet 2023

Great price and you get your moneys worth. The other hotels in the area do not compare. I was relieved to find best western after staying at other hotels that charge more and didn't come close in comparison

"Great Breakfast Lady"
Curly H, 26 Juin 2023

I made my reservation with this hotel six months ahead of an event in St. Charles at this hotel. There was a 3-night package offered and I wanted to stay one night earlier for a total 4 nights. I had a heck of a time getting the reservation agent at the hotel understand that I wanted to stay four nights. She gave me a confirmation for a one night stay and another confirmation for the three night stay. When I checked into the hotel, the desk clerk assured me that she would take care of it. On the second day I received a voice mail that my luggage was being removed from my room. I was able to get a gentleman on the phone at the front desk after a long wait on hold to make sure that my luggage was still in my room for the rest of my stay. My room was not serviced by housekeeping for my entire stay. This hotel is located near the freeway and many attractions. The breakfast lady was outstanding. The ice machines were only located on odd numbered floors. I would think twice about staying at this hotel again, as there are numerous other choices in the area.

"Worst Staff Ever"
4leaders2, 21 Juin 2023

Staff was extremely rude, from the general manager on down. They used profanity and didn't try to help or resolve your problems. We had to change rooms 3 times, was told that our we would be charged a lower rate for our entire stay, that didn't happen. The tub in my last room didn't drain and the toilet was clogged up. I had to call 3 times for them to send someone to fix the issues. The maintenance man let the water from the plunger drip on the floor and carpet. I had to tell him to leave the room with that plunger dripping all over the floor. The front that staff got rude with my sister, because she questioned her room charges, all three rooms had a different charges. One of the maintenance men started in on my sister also. When my sister popped off back, staff called the police on her.

"Best Western Plus puts the plus in Plus"
n2livinlife, 15 Juin 2023

We had a fantastic stay! One of the best we've encountered in awhile. The complimentary breakfast was 5 STAR! Unlike any hotel breakfast we've ever had. Every staff member was courteous and accommodating! Customer Service is hard to come by these days but not at BW Plus!

"Most excellent"
kerik237, 05 Février 2023

Very clean, safe, and convenient to many kinds of stores/shopping centers/restaurants. Staff & housekeepers are very attentive & welcoming. Super comfy rooms & free Breakfast goes above & beyond amazing and having a pool was fantastic! I Would recommend to anyone staying in the area!

"Exceptional staff & Impressive property"
007Memaw, 04 Février 2023

We stayed at this location for an extended period and cant brag enough about it! Tje staff were amazing, rooms & grounds very clean and amenities were fabulous! Sara exceeded beyond expectations and all staff were exceptional! Felt very safe with my young children here! Breakfast was awesome with so many 'hot meal' options as well as grab n go selections. Impressive property!

"Great location, nice amenities, pet friendly"
Kari T, 28 Janvier 2023

Stayed for one night while passing through the area. I traveled with two dogs. This is an old hotel but the staff was very friendly, and the place was clean, breakfast was very good with a lot of selection and the warmers kept the food hot. The breakfast potatoes were really good. I wish the pet room we had did not have a bedskirt and carpet, but we made it work. There are soooo many restaurants nearby, some within walking distance. I would stay here again.

"Fun time in St Charles!"
kathymr61, 20 Janvier 2023

The rooms were clean. Breakfast was great! One of the best I've had in a long time at a hotel. Convenient location. The staff was friendly and very helpful. We will be back next time we visit in the STL atea!

"Double Booked Room Twice"
ekarcher15, 17 Janvier 2023

Upon check-in, we went up to our room, unlocked the door, only to find another group of people were in that room. We went down to the front desk and they said "no-one should have been in that room." After quickly being given another room we were laying down to go to sleep and heard our door open. Someone walked in and quickly realized that we were in the room. This is wildly unsafe, unprofessional and outright disgusting. I am not happy, and do not plan to stay here again.

"If you need only to sleep, this is an excellent value. Wi- fi lousy"
crabapple58, 12 Janvier 2023

If you only need a place to sleep, this is a good value. The positives include spacious , clean and quiet rooms, very good LOBBY coffee machine, and close to many eateries and shops.The staff is polite but do not extend themselves. No diamond member recognition. There are any workmen/ janitors on site yet the elevators are pretty grungy. Inconsistent availability of luggage carts. The toilets are low , take caution as you sit. There is a safety bar in the shower which impressed me. Breakfast was only fair. Coffee in the breakfast room is awful: use the lobby machine. The wi-fi is lousy.

"Dirty and poorly managed"
CrystalAlexander, 31 Décembre 2022

This was one of the only hotels under $100/night with a working pool. You get (less) than what you pay for. Unclean. Poorly managed. Check mattresses (blood under ours). Exterior doors unlocked/open all night. Will not stay here again.

"Christmas Stay"
proverbs31spa, 08 Décembre 2022

My best friend and I went to St Charles for the Christmas festivities and since I had stayed at the Best Western Plus earlier this year, we chose to stay once again. The hotel and staff are amazing. There is easy access to the main road and interstate. The breakfast food was hot and fresh and all the comfort foods of home.

"Roach On Wall"
kaypea3n7, 05 Décembre 2022

The title pretty much says it all. There was a roach on the wall. I took a picture of it. I showed the person at the front desk and asked for a refund. He said he could not issue a refund and there is no manager on duty. I took the GM's business card and checked out. I contacted the GM via email immediately and I heard from her the following day. She said that they would need to bring in their bug guy and if they're bad guy deemed an infestation then we would get our money back. I responded with my proof and she has not gotten back to me at all. The whole reason that we went to the hotel was that we have no plumbing in our house currently and we are trying to find a break from the chaos. The stay at best Western actually made our lives a lot more difficult as we had to leave with her seven month old baby in the middle of the night.

"Good stay"
chay1965, 05 Décembre 2022

The staff were very nice. Check in was quick, parking was good. We stayed on the third floor,room was quiet, clean, beds comfortable. The only suggestion I could make is a bigger nightstand with more plug-ins for those of us that have c-pap machines. Breakfast was awsome!

"The Rudest Manager, but the breakfast is good."
Leona L, 04 Décembre 2022

I have stayed at the hotel before and this would make it likely that I never return. The problem started with booking the reservation. When booking, I was told I couldn't book more than one night using points. Prior to this trip my fiancé had 60k points, which is more than enough to pay for two nights. The rep said he could only book one night. So we booked one night with points and the second night with a credit card. (Granted this has nothing to do with the actual hotel.) My sister is a GM at a BW and she told me that as long as we have points, I can book as many one night stays I want. I went to the front desk and told them the situation and was told that I had to call back after 11pm when the manager was in. I called at 11:30pm and was told that I had to wait until after 7am to call customer service. I called BW customer service and was told the the hotel had to cancel the reservation. My fiancé called to cancel since he made the reservation and he was told another night was booked with points and they would cancel the original reservation booked with a credit card. They took his card to put on hold. My fiancé called BW and was told he only had 8k points remaining. After the second night stay, my daughter and I were getting ready to check out. my fiancé was sure he had points removed from his rewards account. I get my statement and my card (from the first reservation) was charged. I went to the front desk to ask about it. I wanted to make sure we weren't being charged double. The young lady working at the front said that the first night was booked with points, the second night was booked with a card, and the third night was booked with points. At that point we told her that we were only staying for two nights. She went and got her manager. The blonde haired manger (in case there's more than one) was the rudest person I have ever dealt with!!! She was rude and unprofessional, and unfit for the job/title. She came out with an attitude. I calmly explained to her the situation. She abruptly cut me off and stated “two nights were paid with points and one with the card.” My daughter asked her “we were told one night was paid with points.” That's when the manager back-peddled and said “Oh yeah. One night. That's what I meant.” I asked for proof of cancellation and the manager told us they can't print it, it's only for their records. I asked for proof of the nights that we stayed. I was printed the same receipt twice. Both of them were for the credit card charged and neither for the one booked with points. I think maybe they are understaffed. The young woman that was there the night we checked out had been there overnight and was still there when we checked out at nine. Being understaffed is no excuse for being rude. The toilet was low and comfortable if you are 5'5” or shorter. The water pressure for the shower was alright. Probably would have been better if the shower head sprayed more water on my body than on the floor. The housekeeping needs more attention to detail. My comforter and sheet had a giant stain on it. When I called the front desk to ask for it to be changed, they left a set of sheets downstairs and I had to change it myself. On the plus side: the beds were comfortable and the room had a fridge, microwave, and single serve Keurig. The breakfast was great. They offered a good variety of food and the people working the breakfast room were pleasant to guests. There is adequate parking. The location is next to Ameristar casino and located right off 70. It took about 15-20 min in light traffic to get to the airport. In closing, this stay was extremely disappointing. The staff needs to be properly trained in more in depths situations so guests aren't given the run around and told to come back when AM shift is there because they deal with “those kinds of situations” more often. I used to clean rooms for BW for several years. I have had to deal with rude and unruly customers and that's why I tend to try to be more understanding. But this experience was a complete disaster.

"Not a good hotel"
Gary N, 04 Décembre 2022

First room given had a lot of debris in the tub from a backed up system? Not sure of the reason but given a different room. The second room was near the elevator and noisy and all of the room doors slam when people pass through which makes it difficult to sleep. After driving 14 hours, sleep was needed but not had. 6:30 am the next morning and trying to leave and no coffee cups in the lobby and the staff couldn't find them so we left without coffee and bought some at gas station next door. We will not stay here again when we drive I-70 which is quite frequent.

kevinn42, 29 Novembre 2022

great hotel and very close to Ameristar casino and a lot less than the casino hotel too. just be sure to check the website for rates because the walk up rate is more than the website. the website saved me about $20 off the rate.

"Great Stay for the price!"
Umme A, 28 Novembre 2022

This is a great hotel at a great location in St. Charles. The room is quite clean and beds were really comfortable. The bedsheet and comforters were very clean. We really liked the breakfast spread since there were "real" food there--scrambled eggs, breakfast sausage, biscuits, gravy. There were chocolate milk, vegetable drink, yogurt, cup fruits. There were high quality tea bags--I was surprised to find Earl Grey since I am avid tea drinker. I think the place is being renovated. This is also a very kid friendly place. I saw many families with kind. A safe place with several eating places next to it. Even the room condition was great, there was a problem with the toilet but maintenance took care of it immidiatley. I will stay here again.

"A great stay"
fenway1977, 28 Novembre 2022

We loved it. We like Best Westerns because they often feel like they have a personal touch, like the owner(s) and staff are truly proud of their property. That is the vibe we got at The Charles. The property was clean and well maintained. The staff was friendly and welcoming. The lobby was decorated for the holidays, which made it feel very warm and inviting. They have a great breakfast with many options. You won't start your day hungry. The pool area was great, with the water being just the right temperature. Our room was clean and slightly larger than an average hotel room. Recommended.

"Great location; well managed"
213marciaf, 11 Novembre 2022

This was a very pleasant experience. Hotel is within walking distance of restaurants and shoopping staff is very friendly and attentive. Breakfast service was very good. Rooms are very comfortable abd everything works. Close to downtown St Charles which has a lot of shops and dining options

"Outdated Hotel/Internet Slow/Water Pressure Low/Customer Service Not So Good"
jet4401572022, 09 Novembre 2022

Not worth the price we paid. Well below expectations of what Best Western Plus is supposed to be. Make some changes to accommodate the Guests. Crumbs in the room behind the door, by the AC Unit and Refrigerator area when we arrived. Asked if they would service our room the next day to vacuum and clean...they didn't do it.

Ellen123484, 07 Novembre 2022

20 min after arrival we had to be moved rooms for the heat didn't work. The desk seemed frustrated that I wanted a maintenance man or to move rooms…Our next room, the water didn't drain in the tub and the water pressure was awful. Then the second day the heat went out of this room. Upon going discuss it with the young lady at the desk, she was napping at the desk and on the main level wall next to the elevator there were roaches climbing the wall and elevator. We had heard other guests complaining but we assumed they weren't sure of the type of insect they had in countered, but out of sight out of mind… but then I saw them for myself and on top of all other issues, I refused to stay another night.

"It was good"
richardnQ3716LP, 04 Novembre 2022

This is a good hotel to stay at in St. Charles. I was there on a business trip and it met my needs ok. I just needed a room for the night and a good breakfast. I didn't use the pool but it looked ok. The front desk staff was polite and efficient.

"Room keys"
lkw320, 02 Novembre 2022

The room was decent and the breakfast was good. The only negative part about my stay was the room keys. Almost every time I would return to my room in the evening, my room keys wouldn't work. I would have to go back down to the front desk and get the keys re-activated or get a new one. I should mention that I did keep my room keys away from my phone and away from something magnetic.

"Overall a good stay"
Imurmomi, 30 Octobre 2022

The young lady who checked me in was so sweet! The breakfast provided was awesome, so much food and very well cared for by the staff. Room on the other hand was not up to par on cleanliness. Housekeeping was lacking with smudged mirrors, hairs left behind, as well as previous guest's wet towels. Still a good stay and enjoyed it.

"Nasty Hotel"
electricalwizard03, 24 Octobre 2022

By far the nastiest hotel we have ever booked there were cockroaches everywhere the mattresses look like they have not been replaced in 40 years the rooms only had hot water and were very extremely hot in the rooms the air conditioning was not working the staff was rude and the showers did not drain

"Nice Clean Hotel"
Debi G, 18 Octobre 2022

Only stayed one night on our way to salina, KS; however, it was very clean, nice staff and would definitely stay again if in the area. Wanted a room on the other side of St Louis after driving from Pittsburgh. It fit the bill perfectly!

"Great location"
Gayle C, 25 Septembre 2022

We liked staying here due to the location and the great customer service we received. The hotel is literally across the street from the casino but recommend you drive. If you go back over the bridge you will find the Hollywood casino which is much newer and the slots loser. They have self service laundry which was great for we were on a 2 wk road trip. The breakfast was very good and had plenty of items to choose from. The carpet is old but other than that we would stay here again.

"Great reasonable hotel."
839jimmies, 15 Septembre 2022

Walked in thinking had a reservation through Hotels Tonight, when the reservation didn't process the desk clerk Melissa offered us a room at a cheaper rate and immediate availability. After flying for almost 28 hours it was a Godsend.

"Felt like I was in the slums"
anthonioa400, 12 Septembre 2022

Hotel had a funky smell when entering. Front desk manager was absent for nearly 20 min. When she did finally show we had a reservation mistake and she rudely told us she couldn't help. We took care of our problem ourselves over the phone. Horrible customer service. Already not having a good experience we walk into our room and it gets worse. The room smelt like mildew. Worse than leaving clothes in the wash for 3 days. It was terrible. I will never stay at any Best Western brand ever again!

"Best Western St Charles"
Beverly J, 08 Septembre 2022

This location is old, dirty and in desperate need of renovations! The ice machine was broken. The safe in my room had to be repaired. The tub was filthy. Breakfast was adequate. The staff was not attentive.

Becky12345678833333, 29 Août 2022

This place was so gross. It had a black ring around the tub. The whole room had an awful odor as well as the hallways. The room had dust along the outer edge of the room all the way around. Nothing was clean. Tables in room were sticky! The frig was not cold and didn't get cold. Horrible experience and will never stay here again! Was very scared to lay underneath the covers. NOTHING was clean!

"Best Western - The Charles Hotel"
nicolemN733WS, 22 Août 2022

Excellent location, there's a trolley pick up in the shopping center next to to hotel that will take you to the adorable little "downtown" section of St. Charles. The room was clean, plenty of pillows, staff was kind and helpful and the continental breakfast was well appointed. The pool has a grill to use and and outside patio area.

michelletM1922KS, 03 Août 2022

This is one of those stays you just walk out going. I can't believe that just happened to me! My husband and I with our children along with some friends. Checked into this hotel for six nights. We reserved six rooms for our group. As we arrived late that evening the first concerning thing is the group of drug users gathered outside on the ground. These would be present most evenings during our say. One night it was a man with only his underwear on and was obviously very high. With small children this was disturbing. We parked in the free parking lot there is an EV Charger if you have an electric car not sure if it works we were not in the Tesla this trip. Check in was smooth the young lady was very friendly. As we entered the elevator we were welcomed by an extremely stale odor and carpet squares coming unpeeled. During the six days we stayed the elevators were not cleaned. The halls are not as filthy as the elevator. The room my husband and I stayed in had obviously been smoked in heavily. We called and ask for someone to come help with the odor. The Maintence man was up within 15 min and sprayed some air freshener he was a very kind man, It helped for about 30 min. We went to the store and purchased air fresheners and candles so our clothing would not smell like a 1978 pool hall. The room had dark stains in the carpet you can see the pictures. The overall feeling of cleanliness was five on a 1-10. The bathroom was surface cleaned the tile grout was dirty and in need of a good deep cleaning. There was no hand, face/body soap or hand sanitizer. There was a very small bottle of shampoo and conditioner that we later learned is what they expected us to us for 6 days with our family. The pillows were very well used, the overal feeling is dated, the rooms have a musty smell that could be solved with a good steam cleaning of the carpets and curtains. The breakfast is a standard breakfast at a 2.5/3 star hotel with the exception of powdered eggs, bacon, biscuit and gravy. So a bit nicer than say an IHG 2.5 star property. On day four of our stay our trash was over flowing, our sheets were no longer fresh, we had no towels and our rooms had not been serviced. After bringing this to the attention of the front desk we were informed they would not be serving our rooms because of COVID. None of the staff is mask, non of the rooms provide hand sanitation, there are no “keep six feet” signs. So they obviously are not concerned about covid. This is another business using the pandemic as an excuse to not hire staff and cushion their margins. We ask if we would check out and back in so that we could have our room serviced. Front desk called the general manager who told us that our room would be given away. We expressed my concern and dissatisfaction and was told there was nothing they would be willing to do. My husband proceeded to leave a review on trip advisor with 2 stars. The experience was a 2 star experience and I told him i felt he was being to generous. Having stayed in hotel rooms in all 50 states, every western European country, Asian, and the Middle East, living in hotels an average of 1/3 nights of the year we are all very familiar with a quality hotel experience. Day five we returned to the room around 1am with our family and were falling asleep around 2am. While in a deep sleep around 7 something in the morning our phone rings and it's the general manager. We were being summoned to her office. The tone of voice and attitude would be that of your Elementary school principle. Of course, that's not the wake up call you want after you've only slept for 5 hours and you have a 16 hour drive ahead of you. After we packed and prepared to leave my husband goes down stairs and meets with the gen manager. Entering the general managers office is a clear indication of the origination of the smoke smell and why it's not being addressed. It's stale and horrible. The floors are filthy and the entire office is unorganized. The general manager proceeded to berate and belittle us for having the audacity to leave an “untrue” review. There was no apology, no questions on how we could work together to make it right. I understand that problems this big will take time and a simple. “I'am so sorry you had a bad experience we will be working on the issues you stated” Would have been appropriate. After being belittled, chastised and called a liar the gen manager was ask if she would admit there were some things they did wrong. Her reply: “I will not, we did nothing wrong” lol incredible! Probably the absolute worst customer service experience from upper level management leader ever experienced. After being told we could leave reviews from each room and each person in each room she was completely belligerent. My advice; Never stay here, avoid at all cost. Sleep in your car, or on the bench with the homeless people outside the hotel. If you are called into the general managers office for your “punishment” bring your phone with the video on. ;) To the extremely rude Gen Manger: You seem to have a good staff willing to help. When a customer gives you honest feedback don't defend yourself thank them for being honest as they try and help you run a great place. Dont' assume everyone is against you. I don't want anything free, i just want you to get your hotel clean and running great. My family lives in St Charles and St. Peter and we stay in that area often. Dont' call a customer at anytime in their room before 10am. It's more professional to leave a note under their door. Your first words when dealing with a frustrated guest should be “I'm so sorry about your experience and I'm here to see how we can work together to make this hotel a more welcoming place” Don't lie, and NEVER call the guest a liar. LOL LOL. If you are going to run a 1star hotel that's the type of clientele you will attract and you should expect that. Clean your office up, replace the carpet, get the smoke smell out of the room. Stop smoking in your office area, open up some windows, get some fresh air in there. Armotec is an air diffuser company that can help you with wonderful smells in your lobby, halls and public areas. It blows through the HVAC system. It's what we use at nicer places. Offer to cover the expenses of our air fresheners and apologize again. Offer a discounted rate when we return so we can leave an updated review on the improvement. To the owner: 1) Fire the General Manager. It's really your only option i don't see her receiving this. 2) hire more cleaning staff 3) if your margins are that bad raise prices 10-15% to cover some payroll.

791mattt, 02 Août 2022

We are currently staying here been here for four nights. There are to many other nice options this shouldn't be considered. Room smells like smoke, they spray deo and it does nothing. Spent $15 buying febreez helps a little but not much. Rooms are muggy and moldy. Pillows are lumpy. On top of all that, they don't clean your rooms! No room service they are still using COVID as an excuse not to provide service. They don't wear mask, there is no sanitizer and I don't care but they obviously are not worried about COVID. This is then not wanting to hire and pay staff and provide junk service. The rates have not gone down they've gone up. It's so sad that hotels are doing this. Not all are though… let's not patronize businesses that take advantage of pandemics and then provide awful service. It is a decent place for one night if you can't find any other place but avoid and find yourself a place that will provide “hotel” services for the price you pay. Another option would be AIRBNB since you're having to be your own house keeper anyway.

"Low Budget Hotel"
314Nellie, 27 Juillet 2022

The hotel had an odor when first walking in. The staff member was nice. The room had an odor as well. Everything seemed ok. It was a little outdated, but ok, it's fine. The tv was outdated, was not able to use my Roku/FireStick. The remote was weird, half worked. And the worst thing of all, there was a roach. I packed up my things and left.

"Works for me"
dougbD6257QH, 25 Juillet 2022

I found everything to be clean and the staff was great. Good location and good breakfast. Toilets are short but some people are tall. All in all I have no regrets but of course I don't nitpick. Just needed a place o lay my head. I wouldn't hesite to come back. In fact I'm booking again for later in the week as I will be coming and going from my job area.

"Affordable and convenient "
wcollins88, 22 Juillet 2022

It was fine. It was a convenient stay to get to the Hollywood amphitheater for a concert. The room was overall pretty clean, I will say it was a little musky and damp feeling. They had the typically hot breakfast. I would stay here again if going to the venue.

"musty/pee stain?"
lucyaM5865RU, 20 Juillet 2022

Yeah definitely would not come here again, it was not cleaned. & there was a yellow stain on my bed sheets & the room had a musty smell. i was not impressed at all. had a hard time sleeping here. the door to the room also didn't feel very heavy like someone could get in.

"Comfortable bed, quiet night and great breakfast!"
Cozumel_Bound, 15 Juillet 2022

The property is extremely quiet which is surprising given that it is so conveniently located near the interstate. The room was clean.. The bed was very comfortable and the breakfast was great. I would definitely stay here again.

"Would stay again"
Go596047, 14 Juin 2022

Staff was very good, accommodative, customer service oriented. Location was excellent, room good, hotel was being renovated and updated also so should even be better in future. Would definitely stay there again in future.

"Great service"
leacjones, 13 Juin 2022

The staff was very friendly and helpful - this made our stay quite enjoyable! Breakfast was excellent and well stocked. Our room was nice, bed was comfortable and there was a large fridge. This hotel is close to shopping and historic St. Charles downtown.

"Decent location for the price"
Amos M, 04 Juin 2022

I stayed in this Hotel prior to departing on the KATY Trail for a weeklong bicycle ride. It served both as a night-before stay and also a morning meeting place for our tour group. I was able to visit tourist sites in nearby St. Louis conveniently as well. I decided to stay there one night on the return end of our trip as well. It is both clean and affordable with a pool, hot breakfast and small amenities such as drinks/snacks/toiletries.

"Not clean"
Danielle E, 25 Mai 2022

The room was not clean, there was hair and dirt all over our bathroom, the carpets were not vacuumed well, it had stains all over the floors and walls. Our comforter had holes in it. The whole room was covered in dust and had a musty oder to the room. The fridge was broken and filthy inside. They replaced the fridge, but even the new fridge was dirty inside. We were supposed to stay 2 nights, but left after the first night because we were sick from all the dust and smells of the room.

"Best Western Plus The Charles Hotel"
wireman2019, 12 Mai 2022

This location was very convenient to the places we were going easy to get in and out of. It was very clean with lots of places to eat close by. If you like to gamble the Casino was just across the way/

"Dirty towels in room"
wgwilk, 29 Avril 2022

Dirty towels were hanging in bath room, made me wonder whether the room was truly cleaned. When complained staff said they would Comp the room. The next morning at checkout the room was not comped. Staff said”sorry we don't Comp rooms”

"Excessive Noise"
srpitch4d, 19 Avril 2022

The noise was over 80 decibels for 2 of my days. I was unable to work or enjoy spending time with my daughter who I had not seen in a month..I called the front desk who didn't do anything. I called corporate who called the front desk. I won't stay here again!!

"Professional Staff"
Lori S, 18 Avril 2022

The hotel staff were very professional and helpful. The rooms were nice, however the carpets could use a good deep cleaning to eliminate the small odor. Not a 5Star hotel but for the last minute booking and value it was ok

"Close to historic St Charles"
AntonioManzenetta, 05 Avril 2022

We had a vehicle breakdown so spent some time in St Louis area. This hotel is as offered - we thought it was a good value. Clean, quiet even though it was very busy, close to some stores and not far from historic St Charles. The room smelled a little musty but all in all we thought it was properly priced and we would stay there again

"Great stay"
bossymomma69, 30 Mars 2022

This is a great hotel. The breakfast is amazing they have anything you could want. The pool was a great way to pass time. Our granddaughter had a wonderful time swimming. It was a great staycation during Spring break.

"just ok"
Gilligan I, 23 Mars 2022

The entire place needs updating! Shower water pressure is terrible! Bathrooms need new tile/grout or powerwashing! Fitness room has three good machines, but the room needs power washing. The pool is fun for the kids.

"Excellent hotel choice"
RoseofTexas, 22 Mars 2022

Clean rooms, comfy beds, a clean large indoor pool, good hot breakfast (but the coffee is terrible - Community Coffee, like many churches have, which is awful), cheerful desk personnel who helped with dinner choices nearby

"The Best"
kyman8504, 07 Mars 2022

This Best Western has the best staff best location best breakfast internet works great!! I travel a lot and it's nice to have a clean room and relax on the phone with good internet !! Also their breakfast is amazing !!

"Will not stay here again"
pastorbailey, 28 Février 2022

TV didn't work, absolutely no help from front desk. Room smelled like smoke, even though it was a “non” smoking room. No cleaning services at all. We will not stay at the hotel ever again. We will be looking in other areas.

"Disappointed in this very average hotel"
MeriAnneG, 27 Janvier 2022

We arrived a little late in the evening. The front desk staff member was welcoming (after he arrived), but was dressed very casually. Some type of Best Western insignia or name tag would have been appreciated. Our room was only moderately clean - it wasn't vacuumed properly (multiple trash items and coins were on the floor) and there was a washcloth with fresh blood in the bathroom. The internet was not great - it kept losing connection and was very slow. We were also disappointed in the casual breakfast presentation during this time of Covid Omicron. Sneeze guards and some individually wrapped items would have been appreciated. On the plus side, both of the front desk staff members and the breakfast attendant were very friendly and helpful.

"We stayed an extra 2 nights, a total of 4 nights. Looking forward to our next stay with you."
Spiker-100, 20 Janvier 2022

Liked · The breakfast was great. The host Susan was a very pleasant lady, very helpful and a joy to meet. She would visit every table to make sure you had everything you needed, and you enjoyed your breakfast. Susan is a valuable asset to your hotel. I don't remember the night clerks name that checked us in. He was very helpful, informative and explained everything we asked very politely. He also signed us up for your rewards program. Dave and Carol room 606

"It's great if your a Polar Bear!"
ruby2010, 19 Janvier 2022

We had issues with our heat the entire first night (we had planned to stay 4 nights but left after the first to find another hotel). Lobby and elevators were dirty, slamming doors throughout the night, someone playing a guitar about four rooms down from us, hard bed and black hairs on four of our bed pillows (mine is gray)!

"Perfect for New Years Eve Or anytime!!"
smoreau3399, 02 Janvier 2022

My daughter enjoyed taking a Lyft to downtown St. Louis for evening festivities with friends. I enjoyed the pool then the convenience of Texas Roadhouse right next door. The room was very stylish and bed so comfortable. Would love to have their pillows:) Feels and looks like a much more expensive hotel but a great value!

"Could be so much better"
ClearRivers3, 01 Janvier 2022

To start off the reservations that was made was not met as far as the room went the front desk clerk did not care to hear this and did not want to fix it didn't show any concern whatsoever about how dirty the room was nor will need to change my room and the smell was totally too much to bear sleep I didn't get to sleep I stayed here at this location several times in the past it's been 100% a okay this time not even close to up to par I may not stay ever again it's questionable whether or not I would recommend this to my friends or colleagues

"Great Hotel and Room"
PaulR32456342, 11 Décembre 2021

Staff is great and the rooms are nice and comfy, and the breakfast is wonderful. the hotel is very clean, and the pool is great.And the extra stuff they sell like soda, snacks, etc are very great since you don't have to get out and go somewhere to get the same stuff.

"Floor 2 hallway stinks with cigarette smoke. Microwave and channel changer not working and more"
Spentico, 30 Novembre 2021

I am at the BW plus st Charles. I've stayed here 3 times before and each time the keys have not worked. I've seen multiple people at the desk each time complaining their keys don't work. I told them you have to insert the card and and pull up and out fir it to read. Must be old key readers When I arrived tonight at 5:30 pm. At checkin I asked for 1st floor because I had a small dog. I was told rooms for pets are all on the 2 nd floor. I said ok. Just close to an elevator if available then I went to the 2nd floor. My room was the last one down the hall. 218. The 2 nd floor hallway wreaked with cigarette smoke so bad I thought I would vomit. In the room, the microwave didn't work, the channel changer up button didn't work. I was asked if I wanted to move. I said yes. If I have to be on the 2 nd floor put me close to the elevator so I can run when I tsk done my dog out at night. I was given 204. Why did I not get this the first time? I am a best western plus member. I got nothing for my loyalty to BW when I checked in. I know at least a bottle of water was on the list. Front desk clerk said nothing about WiFi. I won't be back.

"Excellent Hotel"
Grandmasfruitjuice, 26 Octobre 2021

Can't say enough good, about this place. Very clean, quiet room, Right next to several eating establishments, Great FULL breakfast, even some Gluten free options, Entire staff very helpful, Would defiantly stay here again.

"Needs Updating & Better Service; Breakfast is a Plus"
jguire, 26 Octobre 2021

We had to wait 10-15 minutes both to check in and check out, with no other customers in front of us. Front desk attendant said this was because of covid-related staff reductions. Our room did not have toilet paper. We asked front desk, and the attendant said she would send it up. When we returned to our room, nothing. When we asked again, she said we would have to pick it up at front desk because, again, they were short-staffed due to covid. The breakfast attendant, however, was friendly and the breakfast options were nicer than average with a great waffle station with toppings. Whole property seemed dated and dingey, but the location is convenient. The nearby Walgreens has a great selection but I would recommend a short walk to the historic main street if possible for dining and errands.

"Convenience, location, great service!"
Bob13872021, 23 Octobre 2021

Located in the heart of St. Charles and right off of Hwy 70 made this business trip very convenient. Friendly staff made it an ease at check-in and check-out. The price was too high for the budget of my company.

"Staff is great but this is a Super 8 not a PLUS hotel"
Mike-Alf, 15 Octobre 2021

First off the staff is GREAT. Every one of them. However the hotel is run down. The carpets every where are stained. The room had an overwhelming musty odor which hit you every time you walked in (room 214). If you are looking for a relaxing shower find another place. The sink had more pressure than the shower. This is not what I expect from a Best Western PLUS.

463justineh, 12 Octobre 2021

Although my family and I have enjoyed our stay here over the years, we were disappointed in the hotel today. This hotel definitely showing it's age. Pull out bed is damaged, air conditioner caused wet floor due to extreme leaking. We asked for an extra pillow, although promised, never arrived. Lobby carpet had visible trash on it and stained. We requested the suite, it isn't worth the price.

"Good Quality for the price"
faithfulsermon, 29 Septembre 2021

When we arrived at the hotel we weren't sure about the quality just because of the surrounding area stores and things but once we got inside the staff was absolutely lovely, things were well kept and nice looking, and the room was very clean and orderly.

"Not the worst"
stl2kc, 21 Septembre 2021

The hotel was overbooked at least I got checked in. My reservation was made through Priceline. They allowed 4 semi trucks to park in the lot so no parking was available when I returned from an evening event.. The surrounding business all post their lot as a tow away zone for non-customers. The carpet had been vacuumed and I stepped on small pebbles and dirt clumps during my entire stay.

"Zoo Trip"
geee1210, 11 Septembre 2021

Nice place to stay. Needs quicker internet and a better fridge as it didn't keep cool, but great value and clean. The elevator was very quick, but needed some air freshener. The location was great. They had a very friendly staff.

"St Charles, MO"
dneyhouse, 08 Septembre 2021

Best Western Plus St Charles, MO is the place to stay, great rooms , outstanding staff. Many eating choices, close to entertainment venues, easy access to Interstate highways. Continuing upgrades making it better.

"Gross and dirty"
Bsemer27, 06 Septembre 2021

We were very disappointed with our hotel. The elevator looked like it needed vacuumed. We then get to our room, the carpet is sticky in some places, the room smelled damp, and the shower had hair on the walls and carpet. Later that evening someone had come up when we parked and he looked unsafe with his hands in his pocket and coming towards me with force. I backed up my car and he ran away. We will not be staying here ever again it was a real same because we've enjoyed so many Best Westerns.

"Leisure trip"
melodyfargher, 25 Août 2021

I go to Best Western for personal leisure. This gives me time to relax, read, enjoy the swimming pool and jacuzzi. I try to take leisure at once a month. Every employee I've encountered has been kind and professional.

"Great Location and Well maintained!"
Garvp175, 20 Août 2021

This was very convenient to the freeway. Excellent location for restaurants too. The staff was friendly and professional. The rooms were clean and quiet. The bed was very comfortable and the AC worked well. Overall great job and a nice place to stay.

"Absolutely disgusting."
Wendy N, 17 Août 2021

The hotel is extremely dated. When we got ready for bed after a concert, the sheets were stained, as well as brown stains on the mattress. The night shift front desk person was very apologetic. We asked that he inform a manager. We were still charged full price.

"NOT ADA Compliant"
marysmiles, 16 Août 2021

In general the hotel was fine. BUT if you need an Accessible Room, do not stay here. The bathroom has no railing around the toilet, which is VERY low to the floor. There is a bathtub with railing, but no way to shower if you need to be seated, the seat in the tub was broken. No roll in shower.

"Extremely dated"
Tarin K, 05 Août 2021

I won't be coming back unless the prices are WAY lower, everything in this place seemed 40 years old, nothing seemed as clean as it should have been. Possibly because it was so aged. I didn't get my extra pillows I asked for when booking the room, and the only thing I can brag about is the nightshift employee I spoke with a couple times going in and out. If you enjoy a great shower or bath at a hotel like I do, skim over this place. No water pressure, and the tub is old with barely any water pressure. It's attached to a Dennys, which was a plus, until we got there. Our waitress was on so many drugs I wanted to get a tetanus shot, we waited on our food for over 2 hours, and when we got our food it was cold, under cooked, and disgusting. We got our appetizer after our cold food came out, and that's a whole other review. Anyways, if you're looking for a nice hotel experience, I'd skim over this place.

"Don't recommend"
Ryan and Michel... G, 02 Août 2021

Don't recommend unless the hotel has been renovated or deep cleaned. The lobby and rooms are beat up and warn down. The room and bathroom looks like it came out of the 90s and all they did was paint over things several times.

"This place smells"
changisbad, 01 Août 2021

The building is old. It is outdated on both the exterior and interior. The hallways and rooms smell. There was a slow drain in our tub. The microwave cord was too short and did not reach the outlet. The staff is great.

"Needs a lot"
jgrassthompson, 01 Août 2021

Rooms were not very clean. I found crackers on the floor of our room right after we checked in. Pillowcase was stained. Table and microwave/fridge cart in the room were severely warped. All the employees were very nice and breakfast was good.

"Smelly room..."
rebeccaschultz2021, 12 Juillet 2021

The room stunk like smelly cigarette smoke. It was stale smelling almost sour. The hallways were loud and people were out in the hallway and it was so loud. It echoed into the room. It felt dirty because of the smells. There was hair on the floors.

"Very Consistent"
kingnez51, 12 Juillet 2021

My family and I love to stay at this hotel. It always makes you feel like you're welcomed. Excellent staff ,friendly and helpful. We opted for an later check out and they made it work . Can't wait to go back.

"Passable but not enjoyable"
santiageo, 05 Juillet 2021

A place to sleep but lacking in most categories. The breakfast was not well attended by the staff. There were hairs on the towels and bedding. Older building but tastefully remodeled. Staff was friendly.

"Not a BW Plus property."
Global594153, 04 Juillet 2021

I almost rated this a poor but bumped it up to an average. To be fair, the front desk staff were very helpful. However, there did not seem to be a quality control approach to the cleanliness and functioning of the HVAC, etc. We booked a suite. There was very little furniture other than the bed and basics in the sleeping area. The carpet was wet and smelled like mildew around the AC in that room. We did report the problem after our first night there and were moved to another room. It did not seem like there was a routine in place to assure the rooms were ready and up to the usual BW standard.

"Don't stay here"
toddfatino, 03 Juillet 2021

Our cars got broken into. The hotel smells like mold and chlorine (which is weird) Staff is very unfriendly and extremely annoyed when asked for basic customer service. Like having to have my room key updated every day because it didn't work.

"Friendly and clean"
dmr12292021, 14 Juin 2021

Love this hotel and the staff is awesome. Friendly and always helpful. I have stayed at this hotel the every year this was our 24th year staying. We will definitely be back next year for our 25th year.

"Stay somewhere else"
Whytgrl_78, 08 Juin 2021

Location was good but for the price you can stay somewhere else much nicer. Bed was not comfortable at all and old. Room has not been updated or staged for convenience. I think 1 outlet available in the room. Looks nothing like pictures on page.

"Great stay!!"
558travel, 04 Juin 2021

Great expectations The hotel has comfortable amenities the price for fordable everything it's next to it in case you want to go shopping or eat or have a little fun Breakfast is well presented and was satisfying

"Would have driven elsewhere."
swoggerronald, 04 Mai 2021

Lobby was gross. Had to switch rooms due to stained and burned matress. Smelled weird. Ev charging system was not functional. Staff was nice. Just needs some more attention here. People loitering in parking lot.

"Not a clean hotel, worth it for single bachelors"
kmccune727, 04 Mai 2021

Very dirty hotel. The room was one of the dirtiest we've ever stayed at. If we didn't have my husband myself and an infant with all the luggage that comes with her, we would've moved rooms. Found trash still in the rooms, the toilets were so short you almost fell to the floor when sitting. Your key card gets randomly inactivated. When you go to the front desk their response is “it happens”.

"Pleasant stay for the money"
easy2lovehim, 29 Mars 2021

My stay was worth the money. I didn't need anything fancy just a quiet place to sleep, some sort of breakfast and a hotel that offered a short drive to the conference center. This met those needs. The staff were friendly and helpful which makes a big difference. The breakfast was a processed grab & go but at least there was cereal & juice as an option. The bed and bathroom were clean. The carpet could be shampooed but it wasn't bad. The elevators are small so if you have a family and need a cart for luggage you may have to ride up to the room in 2 groups. The hotel is near multiple places to eat and parking at the conference center is free so that's a plus if you're traveling to St Charles. Bellachino's is a great place to eat while you're in town.

LaShunda H, 08 Février 2021

I really enjoyed my stay at the hotel. I was celebrating my Birthday. We wanted to stay close to home, and have the feeling of traveling. We had dinner and spend the night in St. Charles. We enjoyed the swimming pool and the room was very nice. The breakfast was ok, I know due to Covid. Even with that I feel a little more effort should have been taken.

"Nice and convenient"
dwcchance, 04 Janvier 2021

The Hotel was very nice and very convenient to the Lambert International airport. The beds and pillows could be replaced but that was really the only negative. The staff was very friendly and accommodating.

"Best Western Plus The Charles"
imakeursale, 02 Janvier 2021

The trip was a family getaway. It was Strictly for pleasure. It was great, and in a great location. Plus, easy to get on the interstate to make it back home.The double room suite was so nice. Instead of having to watch your shows on the TV in the bedroom. There is a couch to sit up and feel comfortable.

"Great and Comfy!"
randilynn1986, 19 Décembre 2020

This hotel is close to everything in town. Has great amenities too. I had my kids birthday party here and it was comfortable for myself and all the kids as well as the parents that stayed. We bbqed on the back patio while we watched the kids swim, it was perfect!

"Great location, quick checkin and check out"
889angik, 07 Décembre 2020

Great location Average pool, it was nice and warm!! Small TV in room Uncomfortable beds/pillows No fresh fruit in breakfast Thin walls when neighbors are having a party!! All and all average stay (during covid times) was a decent stay for the price.

"Not impressed"
119elijaha, 30 Novembre 2020

We came to this hotel with high hopes. We got there and were told we had to put an additional deposit and then were told as soon as we checked out we would get it back. Now we are told we wont get it back for 7-10 business days. I had to wait 20 minutes at the front for anything. There was a guy that roamed outside the hotel and and by the vehicles the whole weekend. Upon leaving our room the housekeepers which i can identify were making sexual noises towards me and my wife as we were walking down the hallway to leave. Such a shame a nice hotel is being ruined by bad employees. Will not be back.

"Don't at all recommend"
jameec78, 29 Novembre 2020

Not a good place at all our room had not been cleaned in awhile smelled of mildew the remote was sticky and the carpet was a huge trip hazard nothing smelled clean at all,the girl at the front desk admitted it was her second shift I'm going to guess that's why she refunded us no questions or because this has happened before

kjismy1, 20 Novembre 2020

Was outdated and run down compared to the hotels it is ranked with the employees were friendly didn't really offer anything special checked in was left to figure it out for self pool hours were great 5am to 11pm

"Great as Always"
iconions, 25 Octobre 2020

This is becoming our "Go To" hotel when we visit the St. Charles / St. Louis area. Great staff and the rooms are excellent. Great water pressure for the showers. We like the fact that it is close to the interstate without having to hear all of the traffic - being close to the interstate also means excellent access to all that the area has to offer.

"Would not stay here again!"
bunny4834, 21 Septembre 2020

The lady at counter for check in was nice. I got the keys and went to check out my room, the smell was awful, very musty like mold. I went back to see about another room and she was very apologetic and gave me a new room 502. The smell was better, but carpet had big stains, found an empty candy wrapper in the window sill, something red on bathroom floor and room was not as clean as it should be during these times. I showed pics to the desk clerk when checking out how my 2nd room was. She said to send them to the email address, but my pics would not go through. If it had not been late, and so tired from being on the road I would have found another hotel. The grab and go breakfast is a joke. The only good thing I can say is the pool area looked clean and location was good right off hiway. Staff were nice, they gave me xtra points as I am a member, but no other offer of discount for a dirty room. They can do better, place needs an overhaul!

"Terrible experience "
16TonyL, 14 Août 2020

Have to run a gauntlet of smokers to enter or exit. Many of the smokers were employees. I am Diamond Select member of the Best Western Frequent Stayers program (the highest level) and not only was that not even acknowledged on arrival but when I requested a late check out of noon instead of 11am, late check outs being a preq of the program, numerous hotel staff were banging on my door by 11 am saying get out. This is not a prime property. Also the room had dirty glass rings on the bedside table as if they had not cleaned the room properly since the last occupant. It was late and I was tired I just wet a cloth and did my own cleaning. No one except the front desk manager was nice and I only interacted with her because of the snafu over my late check out and she didn't even apologize just said she couldn't find any note. They have a lot to learn about customer service. Plus with the pandemic going on the last thing I want to do is walk through a gauntlet of smokers at the door none of them in masks but many had employee ID's on.

"Needs serious updating and cleaning"
jdp523, 03 Août 2020

We stayed here back in 2015 and were very satisfied with our stay. This time around was another story. We were in town for our son's wedding and required 3 rooms. The first thing I noticed when I got out of the car were numerous empty alcohol bottles in the bushes along with other trash. When I entered the hotel, it appeared as though that entrance was the designated smoking area, as there 6-8 people sitting on the concrete benches smoking within 6ft of the door. When I entered the lobby it struck me that it was exactly the same as it was 5 years ago, right down the same furniture same area rug - in exactly the same position. The area was in no way inviting as area to sit and relax. As I was waiting to check in, I observed that the hotel is now apparently also housing long term construction and work crews along with traveling guests. The “business center” is cramped and impossible to safely distance from someone else using it. Management appears to have no requirement regarding number of persons allowed or the use of masks in the business center. When I checked in the girl behind the counter was very pleasant but never acknowledged my rewards membership or status level. When I inquired about breakfast amenities I was told there was no hot breakfast due to Covid. That's understandable, but should be mentioned when make a reservation. The clerk told me there would “grab and go” bags on a table in the lobby beginning at 7:00 am. Those bags as it turned out had an Otis Spunkmeyer muffin, a granola bar and fruit cup in them. When we got to our suite it was obvious this was 2 rooms turned in to one, with not the greatest craftsmanship. The carpets were stained and there was real lack of furniture for a large space used as the living room. The television was small (30”) sitting on a dresser. The microwave was small and barely functional, half of the buttons did not work. The refrigerator was decent size for a hotel room, but there was water standing in the bottom under the drawer. The decor was definitely needing an update. Again things were functional, just not up to date. Most places I've stayed for last 2-3 years have USB outlets and the ability charge/use multiple devices on the desk without the use of the item's charging block. The entire suite was in need of a good dusting. All of the lamp bases had visible dust on them. The bedroom was large but also lacking furniture. There was plenty of empty floor space to have placed a work table and chairs along with some sort of lounge type chair. The television was also small and the same size as the living room. We also noticed that the only ice machine and vending in the hotel are on the first floor. Very inconvenient. The revamping of the room into a suite could have used more thought and planning. While having 2 bathrooms was convenient, they were both very small. A single large bath with a tub and separate shower would have been ideal. A double wood/glass between the rooms instead of what was obviously the standard door used for an adjoining room. All in all our stay was acceptable, but nothing more and definitely not worth the nightly rate. The entire area has a fair amount of homeless walking around and or sitting in grassy areas. We will probably will not stay here again unless drastic upgrades are made and some amount of security is put in place.

"Highly recommend!"
dianemO3974SP, 02 Août 2020

The representative that checked me in was friendly, cheerful, and helpful. She upgraded me to a suite that was spacious and quite pleasant. I stayed two nights and enjoyed my stay very much. I would highly recommend this hotel. The pool was open. Breakfast was a snatch and go, not a buffet due to the Corona. Very clean facility, rooms, hallways. Staff was great!

"Not a 3-star hotel"
daryoung, 02 Août 2020

For 2.5 star hotel, it would have been acceptable, maybe. Room is cramped and shabby and not very clean (stained or dirty toilet, hair on the bathroom wall). And FRONT DESK EMPLOYEE NOT WEARING A MASK! Makes me fear that the room wasn't well-sanitized.

"Highly recommend this hotel"
idel941, 18 Juillet 2020

Top-notch hotel. Nicely decorated, bright cheerful and extremely clean. Several areas to enjoy in lobby area. Seating areas outside. Staff was extremely courteous and wanted to make your stay enjoyable. Highly recommend and will definitely stay there again.

"Great stay for a great price"
JasonB1215, 30 Juin 2020

My family and I stayed here for two nights and were very pleased with the experience. The room was larger than a typical room of this type at other hotels which was great for a multi-day, family stay. Room was very clean. Staff was friendly and helpful. Pool looked large and was well used by other guests- we did not get there. My wife used the exercise facility and was pleased with it, as well. If I had any complaint, and this is fairly minor, it would be the breakfast. Being that we are in COVID, I know that it is more difficult to provide options, but I felt like it would have been possible to offer a bit more selection or healthier options. But really, this was not a significant issue and certainly wouldn't keep me from recommending this hotel to others or returning here in the future.

"Old Rundown Dirty Hotel"
Chester_tus, 18 Juin 2020

This was obviously a different hotel not too long ago and was bought and made into what it is today. While there were some renovations done to the hotel, they fall short of making it up to date or nice. The lobby area and hallways are nice. The rooms themselves are terrible. There are very few to no outlets in the room. The walls are old and stained. They put a new sink and counter in the bathrooms making it appear new, but it is far from new. The water pressure in the showers is terrible. We found a blood stained sheet in one of the beds. I would not recommend this hotel to anyone wanting to stay in a nice hotel. For the price per night, you would expect to get something nice. It is far from that. The pictures make it seem appealing. They are not a good representation of the hotel.

"Last minute"
M525, 09 Avril 2020

We've stayed at this hotel 7 times since Oct last year. Last minute stay since we had to work till 4 am and live 2 hours away. Very comfortable beds. Great pillows. Good shower pressure. Some Small issues this time but talked them over with manager James. He listened and took some notes. He's a very nice and helpful manager. Very quiet due to not many people traveling due to virus. No buffet breakfast but they offer a bag breakfast for you to take at this time. Didn't eat this time. We will continue to stay at this hotel as long as we have to work 12 hours in the city. Note that the Denny's next door is not open at this time due to the stay at home order. If you have to be away from home and need a place to stay this is it.

299jacquesr, 24 Mars 2020

Excellent stay. due to corona virus the staff had to make special arrangements for breakfast. They prepared complete take out bag to be eaten in our room. It was safe,btasty and safe. We will defenitely return to Best Wetern Plus The Charles Hotel.

"Rude night auditor ruined our stay"
tommy2bubba, 17 Mars 2020

We stay at this property all the time and it's always been great. Sue G in the breakfast area is awesome. The night auditor on the other hand is extremely rude. Unfortunatley I will find another place to stay while in st charles

larrydE7966LW, 27 Février 2020

Excellent quality and service at a reasonable cost. Friendly staff and clean room. Location is close to both business and tourist activity. The on-site manager is visible and personally follows up with guests after check-in.

"Friendly Staff doing the best they can"
Tabatha C, 27 Février 2020

Overall the stay met our needs, but we did have to wait 20 minutes for a room that delayed our dinner plans. And we found items from the previous customers under the bed. How can you not have rooms ready at 5pm? I accidentally left an item in the room in which I called about 2 hrs after check out. The front desk person was exceptional, they went directly to the room and found the item. He called me back and asked how I would like to receive the item. I picked it up the next day. Denny's has nothing to do with the hotel, but I think it may be dragging it down as Denny's external and internal appearance is not clean.

"Great location."
michaelpryor, 18 Février 2020

Very convenient location to interstate, St Charles. Looks to be older property but was well maintained; clean rooms. Breakfast area was pretty full but food was replenished quickly and was of good quality. No problems encountered.

pjegland, 18 Février 2020

James at this property is one helpful fellow. He is very friendly but professional at the same time. He is very knowledgeable about the property and surrounding area. He was very popular with my grandchildren as he made them feel welcome.

Bobbiehenson26, 16 Février 2020

we went but it sucked because we had to go to a different hotel than the one we reserved because they didn't take a major credit card which is stupid so I rate it have a star. I doubt I use it again...

"Wonderful facility"
Mark D, 15 Février 2020

The staff ( especially Elchan and Shannon) are wonderful Breakfast is a full breakfast and well prepared Good size pool Spacious rooms For a tad extra money you can upgrade to a top floor suite...great for families for it has then 2 showers . A short car service ride to Historic St Charles although it is a nice 20 min walk if good weather

"Best value for hotel in this area"
Susan G, 04 Février 2020

I go to St. Louis for business every few months, and have stayed at about a dozen different hotels. This hotel is the one I plan on making my hotel of choice when I am on the west side of the St Louis area. The rate is very reasonable and most important is clean and quiet. Even though it is off of I-70, you don't hear any road traffic. I stayed at several other hotels in same area, and couldn't sleep due to truck traffic all night long. Note the staff/atmosphere is very laid back here, so if you want ammenities (free food/beverages) this is not for you. But it is very relaxed, quiet atmosphere. Also very close to restaurants.

"Family visit"
161eileenb, 22 Janvier 2020

Awesome place with in a 5-10 drive to all of St. Charles area Clean and friendly hotel Shuttle service available just need to ask Within walking distance to Duluth store close to a grocery store in case you forgot something

"Great updated hotel"
lindag509, 07 Janvier 2020

Stayed here with family, recently remodeled, updated, clean, Good bkfst options, comfy beds & pillows. Didnt use pool but nice one. People friendly. Good value for $. Only thing i could say it was missing & could be added to make it better was to add charger plugins.

"quality service, room & location"
wandereringnow, 23 Décembre 2019

finding a decent pet-friendly hotel is often difficult. so, i was pleasantly surprised by how clean, quiet and luxurious this place was. the staff deserve a special shout out-each employee i encountered was friendly, professional, and made me (and my dog) feel welcome-what a rare things these days! BW - give them a raise! and, believe it or not, they offered more, and better, breakfast options than most budget hotels. just a really good experience.

"Wonderful property"
brimiller82, 14 Décembre 2019

This property was wonderful from start to finish. The staff was always professional, courteous and helpful. The room was clean and beautiful. Breakfast was always well stocked by a wonderful employee, warm and there was a great variety. Overall, we had a wonderful time and hope to stay again if we find ourselves in the area.

"Comfortable room "
Mountainman827, 13 Décembre 2019

Very comfortable large room with comfy bed. Great service at front desk good recommended restaurant. Walked to restaurant, bass pro, and Duluth trading from hotel. Easy access to interstate. Would stay again

Oscar41_13, 01 Décembre 2019

Apperince was nice. Toilets were like traing toilets for toddlers. No Kleenex but that was no big deal. Thought I was charging my phone but apparently the plug in didnt work. Was comfortable sleeping though.

"Not so good experience."
sandy A, 27 Novembre 2019

I stayed here with my daughter last Wednesday through today for a business trip. Our room smelled like mildew and the tub drain wasn't working and stopped up during showers. we talked to Sharon G at the front desk who was very rude and unhelpful. The house keeping man was very friendly and breakfast was good. I called to complain today and Elshon was able to give me a small refund and was very nice regarding our bad experience. Just spoke with the general manager and he was very apologetic and helpful! We will give this hotel another chance!

"Visit to historic area"
robinsonellen, 21 Novembre 2019

The people and room at the Best Western were great, but the toilet in Room 305 was right out of a primary school -- it was so low you fell onto it and had to push yourself upright by grabbing onto the side of the tub. Admittedly, we did not complain to the manager, but had we stayed more than one night, we would have requested a room switch. Kudos for allowing us an early check-in!

"Not recommended at all"
sandy A, 17 Novembre 2019

I stayed here with my daughter last Wednesday through today for a business trip. Our room smelled like mildew and the tub drain wasn't working and stopped up during showers. we talked to Sharon G at the front desk who was very rude and unhelpful. The house keeping man was very friendly and breakfast was good. I called to complain today and Elshon was able to give me a small refund and was very nice regarding our bad experience. We stay in st Charles several times a year and won't be

"Enjoyable Night"
rwfotoguy, 15 Novembre 2019

My girlfriend and I had a most enjoyable evening! all the staff was most helpful The internet was the best that I have had in awhile. The breakfast was delicious. Sue in the breakfast lounge was most helpful to make sure we had what we needed

Elizabeth8542, 13 Novembre 2019

My daughters and I stayed there for a hospital trip I had to make. I gotta say your breakfast lady is wonderful! She came over and talked to my niece, who made a mess :-/ she didn't even sweat it! My 5 and 10 year old daughter loved visiting with her! 5 stars all the way!

Sue S, 13 Novembre 2019

Nice hotel with a Texas Rpadhouse next door....clean rooms, quiet ...we stayed on the top floor...ask for a room on the side of the Bass Pro shop mall as the highway noise on the other side can be loud Very nice front desk staff, great breakfast and warm pool

"Family Trip"
ackermegan16, 10 Novembre 2019

We visited my sister in St. Louis. She was able to use her rewards points for us to stay, which I think is an awesome ability of Best Westerns. There were some issues. We asked ot be on a high floor, we asked ot have rooms right next to each other( even followed up the day of arrival and had confirmaiton that this request was approved), we asked not to be near the elevator. NONE of the requsts were accomodated. I feel bad that my sister technically ended up wasting her points on us to stay at a hotel that couldn't honor small requests that we had. They offered to move us, but we had already unpacked by the time the 2nd room was cleaned. Very disappointing

"stay at St Charles Mo"
tpgray80, 05 Novembre 2019

Bathroom stool did not work correctly keep making noise. Called front desk they said that they would send somebody but nobody came. Called again and new person answered the phone said maintance was not there. Could not do aything and could not give a different room. Did not offer a discount o=upon chech out

299jacquesr, 30 Octobre 2019

Third visit in this hotel. Always excellent service by the staff. The desk attendant found some spare chair for our comfort Restaurant close by Hotel. Convenient exercise room and indoor pool. Will come back next trip.

101BParty, 28 Octobre 2019

Full hot breakfast prepared by a charming little lady who greeted every guest and talked to the little kids. She hustled non stop keeping the food pans full. Her cheery attitude made the morning brighter.

"Visit daughter"
Deb B, 25 Octobre 2019

Good visit. The first morning the pool air was COLD. I could see my breathe in their, the pool water was warm. The second morning they must of tourney on the heater. The breakfast was good. The toilet was to low to the ground on floor 5.

"Pleasant stay"
M525, 24 Octobre 2019

We have stayed at this hotel 3 times this year. Least favorite room. All in all I would recommend this hotel. Wonderful pillows! Comfy bed. Great shower pressure. This particular room faced the highway and was a little noisy. My husband always goes for breakfast and by 8:30 they were out of juice. All rooms we have stayed in need to install at least 1 more towel bar in the bath. All in all I would recommend!

"Exceptional hotel"
MaryM252014, 23 Octobre 2019

We had great service. Our room was very clean and roomy. We had a family reunion at the hotel and the staff made us feel very welcome and helped us enjoy our stay. We were able to gather in the breakfast room every evening in order to have great family time.

O6496FPtimc, 22 Octobre 2019

Checked in and when I walked into my room, the bathroom light was on. Looked and found toilet was full and clogged. Called front desk, they sent someone up to unclog it. Complained and nothing was done, notified manager and received a form letter hoping to make up for it next time. Too bad as this location is best for my business trips but doubtful I will ever stay again. Previous stays have always been great, staff is tremendous. Everything is great, unless and until you have a problem.

"Good Location for Marathon"
citygalSTL, 09 Octobre 2019

I stayed here for the MO' Cowbell Marathon and the location was perfect! Upon arriving at the hotel, I was immediately greeted and it was a very easy check-in. There was a microwave, fridge, instant coffee maker, safe, iron and ironing board in the room. There was a pool, fitness center and free breakfast, although I used took advantage of none of them. There was free WIFI and I had no problems using it. My only complaint is that the linens looked rather worn; the hotel could definitely use some new bedding. That being said, I couldn't believe how quiet the hotel was, even though it was located right next to Highway 70. Overall, it was fine and I'll probably stay there again next year.

"Family Reunion "
Greg K, 25 Septembre 2019

We have a family reunion in St Louis every year. This year we changed hotels. This was a fantastic decision. The hotel is very nice& clean. They allow us to use the breakfest room after they were finished serving. Lots of room for the kids and adults. Very relaxing and private. EL, Austin & Shannon worked with is to make sure everyone enjoyed the day. We are already setting the 2020 reunion and will book here. We love this place.

"A Great Retreat"
Andrew O, 23 Septembre 2019

My girlfriend were celebrating our 5 year anniversary. After looking at photos and some reviews online it seemed like a pretty good hotel and i think it definitely lived up to the positive reviews. The room was clean, the hot tub upgrade we got was nice and everything seemed to be nice and cozy. Typically the water pressure in the shower is less than satisfactory in hotels but this room had very nice pressure. Overall I'd definitely recommend this place!

"Pictures are deceiving"
awbentley, 16 Septembre 2019

The pictures and price mad this location seem nice. It is in severe need of updating and repair. BW is normally great and I don't have enough to say, but I had a king suite and it was dirty, carpet coming up, bathroom unclean and needed repairs. The elevator is small and smelly and needed repairs. Go on to the Kirkwood location if you can.

"Daughters wedding"
b0ydd3, 15 Septembre 2019

My wife and I stayed 1 night after our daughters wedding. I used the express check in I received in an e-mail which made our arrival check in less than 5 minutes. The room was a king room, bed was so comfortable we didn't want to leave the next morning. The room had everything we needed. Only problem is they do not offer any smoking rooms at this hotel.

"Not worth the money..."
traveleraz322, 11 Septembre 2019

Worst hotel we've stayed at. The tub in room didn't drain the water and the second guest had to shower in dirty water. The towel rack was broken, went to get a towel and the rack fall off the wall. They sent a hotel worker in to fix the drain and he couldn't fix it.

"Pictures are deceiving"
lorettahutchens, 09 Septembre 2019

Customer service was great but the over all cleanliness was awful! We walked into our first room with half of the floor wet due to the air conditioner leaking, room had terrible smell. Customer service was great and got us into another room very quickly. However, room number 2 was not cleaned properly.

"St. Charlees MO stay"
dmast889, 09 Septembre 2019

This Best Western Plus was located right off of Interstate 70 and was easily accessible. The staff at check in and check out were very knowledgeable and courteous. The room was nice and clean and the high speed internet was great.

"Property Returned"
jd65gto, 11 Août 2019

After contacting Best Westerns HQ Customer Service to file a complaint I was then contacted by the Hotel Mgn Mr. Anderson the follwing day. He said he'd just returned from vacation, had read my comment and was very apologetic. And would mail my property to me the next day. He stated the situation was a miscommunication and would serve as a training tool. An excellent idea! I believe what a hotel policy should be with small items of customers property left behind by accident, is to contact the owner asap and ask if they'd like to have their property returned at no charge. A guaranteed way to build a sound customer base. My property was received intact 4 days after our phone conversation as promised. Thanks only to Mr. Anderson taking charge.

"Recent visit"
87barbaraa, 10 Août 2019

The hotel is in a great location near the highway and not far from the wonderful historic area. The desk people were friendly and the room was clean enough. I looked thru the other reviews and I agree that there was a general dampness in our room. The carpet, sheets and even the pad of paper were wet. We tried to open the window for some fresh air but it was bolted closed. I called the desk to complain and she acted like she had never heard of the problem. I also mentioned it when we checked out. My major concern is the air quality and it's effect on our health. It sounds like it is a wide spread problem in the hotel. I would not stay there again.

"Lied to about personal property left in room"
Jdefelice, 04 Août 2019

On 7/25/19 my wife and I stayed in a suite and by mistake left behind a men's toiletries bag, not discovering the mistake until the following day in another state. When calling the front desk I was told the bag was turned into the front desk. And If I emailed to them a note with an attached UPS label they would return it to me. I sent the required email immediately costing $22 for the postal mailing label. Days went by and the UPS tracking number showed the label wasn't being used. When I again talked to the front desk they said my email and attachment arrived and the bag was mailed . Days went by. Again I called and this time told it hadn't been mailed but would be and I'd be called went it went out. Days passed. Now when I call and ask for manager James Anderson I'm told he's unavailable! The front desk lies have really caused me to write this . What kind of people are hired to work there? Seemingly dishonest ones who have zero care or respect for the customers whose jobs they rely on! The bag did in fact contain expensive dental guards along with some prescriptions I sorely needed. It's now August and I expect that by now all my belongings have been taken home by some Front Desk “ personal assistant “ and being enjoyed there. . I feel like a fool believing I would be taken care of and not happy adding insult to injury by sending a $ 22.00 mailing label ! How could so many front desk people ALL be so dishonest and inconsiderate. They all treated me like some idiot fool who believed what I was told.... and I fell for it. Guess it doesn't matter to them that after this I'll never stay at another Best Western and will tell everyone I know of the dishonest people hired to work the Front Desks . If I ever hear from the hotel manger I'll be amazed . If he looks at the register for suite 808 on 7/25/19 he ll see my contact info, but I'm not going to hold my breath. You should all be ashamed but of course nothing will be done and those that did this could care less. More than likely my story is not unique. My warning to travelers, leave something behind in your room and you can kiss it goodbye !

"Better than expected"
Nancy S, 27 Juillet 2019

We raised our eyebrows as we drove into the parking lot, The Charles did not exactly look the way it was described! But, the staff was friendly, the location conventiet, the room was clean and spacious - everything we needed for this trip. You can walk to Waffle House - a plus for the husband. More importantly you can walk to historic Main Street and dynamite barbecue!

"Good customer service but dirty and outdated"
Frank T, 20 Juillet 2019

The staff as great and pleasant. Breakfast offered each morning had a wide variety of foods and drinks. Rooms were humid and had a musty smell due to the AC recirculating the same air instead of removing the humid air. Floors I'm the room, hallways and elevators were dirty. Bathtub drain was partially clogged so water took a while to drain after a shower. For the price we paid, there are better options around.

"Great Valure and Great location"
shlybluz, 12 Juillet 2019

Great location right off the freeway. Hot Breakfast, clean rooms, helpful staff. Will return for future trips. My only complaint would be that the entrance to the lot needs fixed, it was a hard bump in and out .

"Hotel Needs An Upgrade"
T_Smith2011, 08 Juillet 2019

This is a very old hotel and is badly in need of an upgrade! The coordinator of my family reunion booked this hotel. When my family and I walked into our room it smelled like mildew. I'm assuming because it's so outdated from the carpet to the furniture that the odor could have been coming from anything! One of the chest drawer handles broke when we tried to open it! The check in and check out process was good, the breakfast was hot and cold with sausage, scrambled and boiled eggs, biscuits with white gravy, waffles, etc. The Ameristar Casino is about 5 mins away or you can walk there, because it is right down the street from the hotel. There is plenty of restaurants and shopping around there. If you are looking to go into St. Louis be prepared to drive at least 20 to 25 mins! They have a swimming pool that closes at 11pm. We drove from Chicago so the parking lot was fine, but there was a tent with fireworks occupying some of the lot which took up some of the parking spaces. Overall, the stay was fine but I do not think it was worth the $125.00 per night stay!

"Won't come back"
bethany006, 05 Juillet 2019

Room was humid, AC didn't work properly.. I told front desk, he offered me a dehumidifier but said “no occupants are allowed to be in the room while it was running” So I spend $150/night to relax and tell me I need to leave? No thank you. Trash was overflowing in every trash can, obviously not well maintained facility. Next time I'll spend the extra $20 dollars and stay at a nicer hotel. Too bad, I've had good experiences at different Best Westerns. Won't be going back to this one.

"Excellent Hotel!"
Mrsfwdiv, 02 Juillet 2019

I stayed here in May for a big convention and I was beyond impressed with the staff. El-Chan was so helpful and friendly, Susan was so amazing, friendly, and her breakfast was hot and delicious! One morning she was even running the breakfast by herself and she always had a smile and laugh. Anthony, the shuttle driver, was so hilarious! He was a great conversationalist and always had something positive to say. I can't wait to return next year and stay again! I hope the same staff is working! :) 10/10

"A St. Charles Winner"
Ingrid H, 02 Juillet 2019

This hotel is very convenient to the old town area of St. Charles where you can find wonderful restaurants, historical venues and items of interest to purchase. Just walking down the main road is an adventure worth taking! Be sure to enjoy the hotel's morning breakfast as it offers many selections which are fresh and inviting. The rooms are spacious and you will get a good night's sleep. The staff is welcoming and efficient.

"Good place to stay outside of St Louis"
patriciama2017, 13 Juin 2019

I was taking a 2 day "rest" stay in a road trip & this worked out great. Nice clean hotel with restaurants & shopping close by. The breakfast had many choices & was tasty. The room was decent sized & clean. I would stay here again.

"Whirlpool King Suite"
TravelingCouple2004, 28 Mai 2019

I booked this room for our anniversary. We were looking forward to time away from mids to relax and sleep!! This was a horrible visit. The lamps were shorting out, only 2 electric sockets in entire room and only1 was free to use. The whirlpool had 2 jets, 1 of which was broken. The AC would not run in room at all. It would only blow air if on heat or fan so the room was extremely hot and humid. The front desk didn't do anything about this. When I advised they said oh yeah we've told maintenance but I guess they haven't fixed it yet. They should NOT rent the room out knowing it has problems but apparently they just want to make that $150 a night

"Best hotel Saint Charles has to offer"
Gillian W, 25 Mai 2019

Hotel is clean, offers great amenities, and has the best hotel breakfast I have ever had. With that said, this is NOT what makes this the greatest hotel in all of Saint Charles, it's the people. El-Chan was the first to greet us upon check in. He was fast, efficient, informative and friendly. Besides check in he helped me with acquiring extra room keys and setting up shuttle services. Even when not needing his services he was always there with a smile and a greeting or goodbye. Ask him where to go for BBQ! Susan, bless this women, your morning is not complete without her. Susan somehow keeps breakfast items full and hot all the while greeting and checking on everyone who enters the breakfast room. I was so excited to see she was still working there on my 2nd trip to this hotel. That's how impressed I am with her services. Anthony, loved every minute with this man. Anthony runs the shuttle van and was a pleasure to have conversations with. I would have been happy to just hang out with him all day and see Saint Charles. Anthony was fast, efficient, and always ready with a smile. I can say the breakfast was amazing, bed were comfortable and all the things people look for in reviews. Which by the way is all true, but it's the people who keep his hotel running that truly make it a gem. Thank you El-Chan, Susan, and Anthony for another amazing stay at the Saint Charles, Best Western Plus.

"Nice Hotel, great location!"
collegemomIowa, 15 Mai 2019

Stayed here for a genealogy conference at the convention center. The conference had a shuttle from this hotel (and a few others) to the convention center and to downtown St. Charles at lunch and at night .The staff were friendly and helpful, rooms were a little dated but comfortable, and elevators fast. Good breakfast, great coffee, good price - I could not ask for anything else!

"Very nice hotel"
Greg S, 02 Mai 2019

The Charles Best Western is located near old Main St. which has many quaint and interesting shops and restaurants. We ate at the Lewis and Clark, a very historic place with great food and excellent service.

"Nice hotel, a tad outdated but good price"
MrsDefo, 26 Avril 2019

We enjoyed our stay. The king bed and whirlpool room was very comfortable and a nice treat. The colors are a bit dark and all browns and outdated for the modern grays and lighter trends, but it was clean and great for the price

"Love this hotel"
tommy2bubba, 22 Avril 2019

Whenever we are in st Louis area we stay at this hotel. Love the location. The employees are always friendly and the hotel is always clean. I really enjoy going to a place that you can tell the employees are treated right because they are always so pleasant

"Wonderful Hotel"
Barbara W, 11 Avril 2019

I stay at this hotel twice a year. The staff is always friendly and professional. Our room was great as always. Very large and clean. I would recommend this hotel to anyone staying in the St Louis area.

"Great stay at a great location"
Roger G, 09 Avril 2019

The hotel is located close to the airport, next to I-70, with good, clean rooms, a good included breakfast, and helpful staff. Even the elevators we fast and efficient...never a long wait. The breakfast was one of the best "included/complimentary" we have had recently. Fresh "real" eggs, bacon, sausage, waffles, and a great selection of beverages.

Jena S, 08 Avril 2019

Wonderful staff and location.! Rooms are clean and we loved the breakfast, James upgraded our stay, witch was a complete surprise. we totally appreciated it. Thank you "The Charles Hotel" for having top notch employees, which take pride in themselves and that of the ownership. Thank you!

"Soccer weekend "
480spiceb, 29 Mars 2019

Super great location. Carpets aren't super clean, but the friendly staff makes up for that. La'Shon (probably not spelling his name right) was amazing! This guy worked his butt off and had a smile the whole time. Hotel had lots of guest checking in at once late in evening and he seemed to be only one working. He was amazing and so friendly and nice....he made the difference.

"Very good stay"
933brentw, 28 Mars 2019

It's rare that I give a 5 star, but this hotel definitely did all the right things. The lady at the front desk was absolutely fabulous. She helped get me squared away, had a great attitude, and was a pleasure. The hotel was clean, the breakfast was good, housekeeping did a great job keeping my stocked on fresh towels, and there's several restaurants within walking distance. And the Bass Pro for outdoorsy folks. If in town again, I would stay here without hesitation.

"Great value!"
Camper37030982530, 28 Mars 2019

This location is conveniently located near major highways and to historic St. Charles. Clean accommodations with friendly staff and well-organized store. I travel frequently and don't need lush amenities, but appreciate a fitness center with working equipment, a heated pool, and a clean, well designed room. I'll stay here again on future trips to St. Charles. Plus, it's only a two-minute drive to the Ameristar Casino where our convention was being held.

"Very nice staff and beautiful hotel"
OnAir08723878140, 22 Mars 2019

The staff and Manager Jason were very nice they always spoke and asked could they help. My daughter got sick at check out and was given a Sprite and told they hope she feels better. That was Amzaing to me.

"Best Hotel I've been to in a while"
GoPlaces24855665772, 20 Mars 2019

Excellent customer service, had a great view from an upper level, room was hygenic, cool amenities liked the gym and pool, they offered breakfast which I passed on but was better quality than most, the lounge was decorated well and had complimentary drinks in the lobby. Very pleased for the price I paid, easily paid more and got less at other hotels.

"Very Satisfied Guest"
Journey212401, 23 Février 2019

I travel quite often for business and pleasure and have stayed at many high end hotel and resort properties. My experience at other properties vary in terms of overall services. However, I never had less than an awesome experience at any BWP property. The staff, amenities and affordable room rates keeps me coming back!

"Broken drain & broken promises"
APeteTravels, 08 Février 2019

Called ahead to confirm this hotel offered a shuttle service. When it came time to use it, we were told it was “broken”. Buzzkill. The staff was rude about the issue and did not offer any alternative solutions. The bathroom sink would not drain. A disgusting issue for any guest to deal with.

"Great weekend stay"
mom2em97, 28 Janvier 2019

We stayed in room 118, a king whirlpool... Was pleasantly surprised that the price was lower than what we booked it for... Great hotel... The staff was so friendly & answered all our questions with a smile... This hotel is in a great location, as well...

"Good place for the night!"
LeoL694, 17 Janvier 2019

I was a late check in. This hotel is minutes away from the St Louis airport and was very convenient for me. I requested a room (216) away from street traffic and I was not disappointed. The room was clean and fresh. The amenities were typical of Best Western as was the breakfast. I slept very well and was ready for my day. The hotel staff was courteous and friendly . I would stay here again!

"Family trip."
michaelhC8668VE, 15 Janvier 2019

Nice clean rooms. Close to highway, easy on and off. Stayed twice, on way to visit family and on the way back home. It is half way between destination. Rooms are large and comfortable and quiet. Location close to restaurants and casino. Rates are reasonable. Staff very friendly. The breakfast was nothing fancy but very good. Will most likely stay again.

"Very clean hotel with friendly staff!"
Departure265585, 14 Janvier 2019

The staff were extremely friendly, very clean hotel with access to many food, shopping options. Rooms are spacious and beds were very comfortable. Pool is nice, though a little chilly. Breakfast had a lot of options. We would for sure stay again.

"Most memorable thing"
423macs, 10 Janvier 2019

The first thing that comes to mind about this hotel is how low to the floor the toilet was. If you were a child it would be great but a senior would find it a long way down. Room was a good size and clean enough. Breakfast was acceptable.

"Very good location with a variety of room choices"
673kennethk, 07 Janvier 2019

This is one of my favorite hotels with easy access to eating, shopping and gambling. I has a variety of rooms to choose from be it double, single or family stays. As a Diamond Select member I have had the pleasure of free upgrades to suites especially one with a jacuzzi tub. The fixtures and furniture could use a small face-lift, but overall a great place at a great value.

"Last minute "
M525, 04 Janvier 2019

Husband and I had to work late Made more sense for us to stay in the city than drive 2 hours home in the country. I always carry a bag for emergencies like this. That said. Called first and asked about a later check out. The person who answered at 4:00 in the morning was very polite and could accommodate us a later checkout. As it turned out when we got there 20 minutes later the front desk person was Sid. He was very kind And helped us out very much since this was a last minute stay. Room was on 4th floor. Clean room bed was comfortable, maybe a little dated but clean and comfortable. Husband decided to stay up and wait for breakfast downstairs. He was very happy and full when he came back to room. Really great shower pressure. Wish I had that at home! Highly recommend this hotel. We have stayed at Best Western Plus before just somewhere else. They seem to be a good chain no problems. Only thing would have been nicer would have been a mini Keurig. The other one we stayed at had one. I always carry k cups just in case. Not a deal breaker though there is a tiny coffeemaker in room but it really is tiny. Iron & ironing board to get wrinkles out of packed clothes a plus. Checkout was good as well. Sid on nights thank you for all your help. Situation arises again for us we will be back.

"Passed the OCD mom lysol test"
Rojoslover, 04 Janvier 2019

Great place to stay! I always wipe down the bathrooms and tubs before bathing the kiddos and this one didnt have any dirt or grime at all on the lysol wipes. Breakfast items were excellent as well. I would recommend this hotel.

"Business Trip"
coreyf52, 02 Janvier 2019

This was a great stay. I was upgraded upon arrival. The room was clean and comfortable. Breakfast in the morning was descent, they are never great in a hotel but I was as good as most of them. I will stay again.

"Favorite hotel"
emiliod03, 01 Janvier 2019

Excellent breakfast - great selection and very tasty. Good shower pressure. Comfy beds and pillows. Good pool. Can set the A/C to run constantly and isn't too loud. Nice staff. Good location. Very pleased.

"Medical Stay"
dlstark59, 24 Décembre 2018

Awesome! Front desk gal was very friendly! I had oral surgery the day before, was still very swollen. Our room was ready early and I was able to check in and relax! The hotel was clean, restaurant food was excellent (I was finally able to eat!)Thank You!

"Buddy (and I) loved I it."
Alice H, 24 Décembre 2018

We were made to feel welcome. The beds were comfortable and the breakfast had a lot of variety and they're near places for dinner that can be at either end of the price, whether you want a steak dinner or a sandwich.

"Our experience"
Flyer38279051559, 11 Décembre 2018

Anthony, the shuttle driver was great. He was friendly and entertaining. The staff were professional, friendly and polite. The manager checked us out and he asked questions and seemed to care about our stay.

"Good stay"
18smiley, 06 Décembre 2018

The stay at Best Western was very nice the room was very clean good breakfast front desk was nice and the 2 lady I talk to Charmaine&Sharon in the hallway was very kind. I will return with friends again.

"Great staff"
Cruiser35709077067, 19 Novembre 2018

The staff went above and beyond to ensure our stay was exceptional. Check in staff was friendly and highly knowledgeable. My daughter even forgot something in the room and housekeeping brought it down 7 floors to us while we were packing up to leave. Great place!

"Best Western"
jhartsfield, 10 Novembre 2018

Reasonable price, Comfortable, Staff is very friendly, offer breakfast, last minute book week before business meeting & I couldn't have asked for a better hotel. I stayed in the same hotel last year. It was in walking distance from local restaurants, etc. and a mile from where we had to be. I will be booking here from years to come.

"Not so good turned to Good"
MayBerrie, 22 Octobre 2018

We checked in very late on a Thursday night. I was not impressed. There was no parking due to resurfacing of part of the lot and the odd entrance and dim lighting made me skeptical. The attendant was nice that evening though and I felt more comfortable after checking in. The light didn't turn on when we went in the room but I found a switch directly on the fixture. The room was okay, nothing fancy at all, kind of dated and not enough outlets. The beds were fine and the bathroom was also okay but not great. The next day, the breakfast was great and there was cucumber, lemon or orange water in the lobby. Though the lobby and library decor was a little odd, it was nice to have the space to hang around in. The pool area was good enough but a hot tub would be better. The attendants over the few days were all very friendly and welcoming. On the last morning we had to leave before breakfast was ready, however the lady in the kitchen was accommodating and offered for us to take what we could (muffins/juice/coffee). If it hadn't been for the staff, the hotel would just be mediocre but the staff is what made it better.

"Very Clean and Comfy"
Merl R, 04 Octobre 2018

Stopped on a return from Nashville to California. The hotel is close to casinos (we did not go to the casinos) and right next to a Dennys. The check-in went smoothly. The room was fabulous and the shower had extremely high water pressure. The BW was neat and colorful and the breakfast area was roomy with great food.

"convenient location"
Dmorris57, 04 Octobre 2018

This hotel, while being somewhat dated, was everything you need. The staff was excellent. Breakfast was above average. They provided a wonderful shuttle for us to downtown St. Charles which really helped during Octoberfest.

"Clean, comfortable, free breakfast"
J889ZEsarahw, 29 Septembre 2018

The hotel was clean and comfortable, with helpful staff, complementary coffee and tea in the lobby, and free breakfast in the morning. The rooms felt outdated and a little tired, but were comfortable with a microwave, mini-fridge, desk/table, wardrobe (external closet), and safe. There was also a coffee maker but it was missing the part that you put the grounds in, so it was unusable. A big downside to the room was that there were not a lot of outlets, which added to it feeling outdated. I had to hunt for an outlet to plug in my laptop and phone charger, and the outlet that was closest to the desk was already used by the TV, lamp, and coffee maker. I also had to search for outlets behind the nightstand (there was one outlet on the nightstand lamp, but I needed more than one). This hotel is located right where I-70 meets the Missouri River, near a large bridge, so it's a high traffic area. But it's also very convenient, and the St. Louis airport is a 15-minute drive during off-peak hours. Historic Old Town St. Charles is just a mile away, with lots of restaurants, quaint shops, cobblestone streets, and historical markers. There was ample free parking available.

"YaYa trip to historic St. Charles"
257harleymomma, 25 Septembre 2018

Lobby was nice, check in easy and very nice desk attendant. Room was on the 7th floor. Very clean and no smell. Breakfast was included and it was delicious. Again, was impressed with the cleanliness of the place. Close to Texas Roadhouse and Bass Pro Shop too. The historic district of St. Charles is so quaint and nice.

"Good for transit"
Radu B, 21 Septembre 2018

Well positioned, easy to find it. Breakfast was ok, complementary coffee at the lobby. Pool was clean but didn't have the time to use it. Can get to loud because of highway proximity. Staff was friendly and pleasant at all times.

"Great Experience"
Gail L, 18 Septembre 2018

My stay was uneventful, the room was nice, the bed was clean and comfortable. The staff were all very nice. I would stay here again when I travel to this area again. The location is great, we were tired and didn't really feel like getting back in the car to go to dinner, so the restaurants within walking distance were a plus.

"Surface level acceptable"
jasonnwebb, 15 Septembre 2018

On the surface it seems ok but staff aren't helpful or attentive. Rooms aren't cleaned thoroughly and the pool is occupied 4-8 daily with a swim school. They will promise cookies and popcorn but it may or may not be available on a given day.

"The Charles Hotel - Very Nice Accomodations"
Bill K, 07 Septembre 2018

Very nice experience. Friendly greeting at arrival. Room was very comfortable and every thing was up to date. In room internet was easy to use. Price was very competitive. Will definitely stay here the next time I am in the area.

"PGA Championship and Bug Bites"
Road272763, 01 Septembre 2018

The staff was friendly the place was clean and the breakfast was a typical ok Hotel breakfast. I would stay there again except for the bug bites my wife and I and a friend who stayed in another room all got. The front desk sent someone up to look at the black specks in the sheets down near our feet and ankles and they said that they were nothing and not to worry about it. My wife showed bite marks immediately and about a week later they started showing up on my legs.

"Great over night stay"
Viola T, 27 Août 2018

On 8/7 after driving 14hrs with 2 dogs this was the perfect hotel to spend the night! The young lady at the front counter provided us great information on restaurants to order our dinner (thank you)! The hotel is near everything a traveler needs. Plus it has a great and safe place to walk dogs!

"great location for sight seeing"
Elaine B, 21 Août 2018

This is a super located hotel just off i-70 putting you less than 30 minutes to downtown st. louis and less than 5 minutes to downtown st. charles. The staff was friendly and having breakfast available first thing was a bonus and time saver. (Love the soap/shampoo too)

"Quick Overnight"
frojoe23, 15 Août 2018

Stayed here while we were traveling through. The hotel is fairly close to the highway so it is convenient to get to. The room was everything that we needed. Check-in was smooth and easy. Staff was very friendly and our overnight stay was comfortable.

rrcx4, 13 Août 2018

Nice place, Great staff. Only bad is the bathtub and sink drained very slowly and the refrigerator froze all of our drinks. I have stayed here many times in the past with my job. Would gladly stay again.

"Weekend Shopping Trip"
Susan R, 30 Juillet 2018

We were on the 8th floor Rm 807, the peephole is literally a hole in the door. Thank God that we had a suite or you could look right in and see us sleeping. The chair had a HUGE stain on the cushion the pillow on the couch at a HUGE hole in which they turned around so you couldn't see it. The air conditioning in the bedroom part was cool and the other room was not. The bathrooms looked like they needed to be cleaned in the corners. The toilets sit so low to the ground you felt like you were falling. For being a senior they hurt your knees. I cleaned out the coffee pot which was so disgusting. To top it all off we watched a HUGE shiny bug climb the wall in the living room side before we killed it. I can honestly say that we will not be going back to this hotel and could not recommend it at all.

David W, 28 Juillet 2018

Room wasn't vacuumed, sheets seemed dirty, the "fitness center" is a joke. No bench, missing dumbbells, 3 glass sides with people eating and staring at you. Unsupervised kids in the elevators and halls. Couldn't refund because they "sold out" and advised me of a gym across the street when I complained about the "fitness center". Garbage.

"Location Perfect"
lagerbeer, 27 Juillet 2018

Have stayed here before and always try to book when travelling though. Didn't disappoint once again. Right off I-70, beside Bass Pro Shop, Texas Roadhouse and Firehouse Subs along with others in the plaza. Only disappointment was weekend breakfast didn't start till 7am ( we skipped since we had a long day driving ahead ). Will stay again though if travelling through. Thanks to James upon check in. Very helpful.

"Square Dance trip to St. CHARLES"
Gina B, 23 Juillet 2018

This hotel is clean and very affordable, a large variety of items to eat for breakfast ....but the staff....the staff is amazing!! Especially James at the front desk. I've never have anyone at the front desk of a hotel be as friendly or accommodating as he was. Every employee I encountered was friendly. They have a shuttle to take you within a three mile radius of the hotel and pick you up. We didn't use this service but did visit with the driver while we were waiting for our group to gather in the lobby. He was great, as was the nice lady in the breakfast room the next morning. They make you feel very welcome at this hotel. I would recommend staying here.

"Good vibe hotel"
Colona1988, 15 Juillet 2018

The welcome we received here was especially warm. The room was fine, clean and comfortable. The pool was great. It made a huge difference to me that the pool is shared with the local community for kiddie swim lessons. (There's always an area reserved for hotel guests.) Overall, I had a sense of safety and community which made my stay special. On a more basic note, I used a $20 Best Western coupon which made an already affordable hotel a great deal.

"So nice!"
mountains2beach, 10 Juillet 2018

We loved this hotel. The staff were among the friendliest we've encountered. The room was clean, the breakfast was good, the internet worked, and we felt safe and comfortable. I highly recommend staying the 30 minutes outside of St. Louis--for affordability and hospitality. The town of St. Charles is an absolute gem.

"A two-star hotel that deserves no more than 1 star--if that!"
Cyclopath43, 26 Juin 2018

I stay two nights here with my Road Scholar group of 34 people. PROS: Nice staff Good breakfast CONS: No shuttle from St. Louis Airport (I had to pay $18 plus tip for a 10-minute ride!) This is a CHINZY hotel, for sure, and the WORST Best Western I have ever stayed in. Only 1 small bar of soap in my room at check-in. No shampoo and no body lotion. As written above, a CHINZY hotel. So I had to beg for more soap and a bit of shampoo. After returning to the hotel at 8:45 pm, and a long, long day on the road, BOTH elevators were broken. I pressed the elevator button for my room (No. 609) at least 15 times, but nothing. So I had to walk up 6 floors. I'm only 75, but some people in my group are in their 80s. Tough luck: WALK UP the stairs. Two older women were in scooters; I have no idea how they got to their rooms. I hope no one had a heart attach going up those stars. Probably I will not get my Best Western reward points for staying here because of this terrible hotel review, but I wrote the truth. I SHOULD get double points, but oh well... I most DEFINITELY would NEVER, NEVER----EVER stay at this hotel again!!!

Cindy M, 25 Juin 2018

The front desk was wonderful. Very helpful and friendly. Rooms were clean and current. We didn't make it to the pool but it was busy. There were shops and restaurants walking distance and a hotel discount was accepted at the Texas Roadhouse.

"This was the BEST place I have stayed!! Clean,. Warming, and Comfortable."
mendiharris, 06 Juin 2018

We arrived in the evening and was greeted by EL-CHAN S. The MOST RESPECTFUL person I have met in a long while. He was sharp, listed, and helped us in every way possible. I can't enough on on him! GREAT JOB!!!

"It doesn't get better than this!"
jerrybielfeldt, 31 Mai 2018

What else can I say?... the facilities are great and the staff (I'm talking to you James) bring it over the top great. James and his staff went above and beyond to make my stay at Best Western Plus - The Charles Hotel fantastic. Thanks!!

"Super comfortable!"
Susan N, 24 Mai 2018

Very clean and comfortable. Front desk agent was extremely helpful and accommodating. My room was extremely spacious and the pillows were wonderful! Walking distance to a fee different restaurants. Breakfast was really diverse and delicious! Would definitely stay here again!

"Nice facility with great service"
kmc2day, 24 Mai 2018

Although close to the highway, this hotel was quiet and comfortable. The staff was excellent - friendly and helpful. The breakfast was quite good! The room was spacious and well-equipped with great WiFi. The bed was a little soft for me, but my wife slept well.

"Susan is everything CUSTOMER SERVICE SHOULD BE>>>> GREAT JOB!!!"
ursil2018, 22 Mai 2018

Greeley, I wanted to take a quick minute to let you know that you have one of the most fantastic customer service orientated employees I've ever had the pleasure to come in contact with over my 35 yrs of business travel. I not only had an excellent stay this week at your hotel, but had a remarkable morning each and every day singlehandedly because of Susan in the food court. In an effort to be succinct I will sum her up at “FABULOUS”…. I am a managing director with a fortune 50 company that covers KS-KY-MO and know all too well how important a smiling face and pleasant interaction is to any customer experience, and she did both with ease. I am currently in between house moves relocating from Fla and staying at various hotels in the meantime going home on the weekends. After this experience, I have decided to stay with your property next week and beyond due to her starting my day off perfect each and every morning this week. The food was good, but the company was even better!!!!! Thought you should know so you can recognize her as I would want to recognize one of my own. Regards, jp

"Very nice hotel"
Michael C, 20 Mai 2018

I used this hotel as the final hotel while I was riding the Katy trail. It is not too far from the trail. The staff was very friendly and accommodating. The room was large and comfortable. Breakfast was also pretty good. They did have a laundry where I washed my bike clothes.

"Superior staff. Great location."
shermes2, 17 Mai 2018

The staff at this hotel was very positive and welcoming and went out their way to help us with directions and requests. The location of this hotel is really convenient for historical downtown St. Charles: food, shopping and the interstate. If we ever come back to St. Charles, we will stay here.

"Pretty good hotel"
iconions, 15 Mai 2018

Nothing bad, but nothing really outstanding. Breakfast was typical hotel fare - waffles, fruit, biscuits and gravy, cereal and such. The room was okay. The beds were probably the softest we had on our entire trip and the water pressure was just okay. The worst thing was the toilet - it felt like it was on the floor.

"Great Hotel, Staff, and Amenities"
DMarilyn, 12 Mai 2018

We thoroughly enjoyed our recent stay at this hotel. It's in a good location --close to the Main Street shops and restaurants as well as to the casino, and right next door to Texas Roadhouse and Bass Pro Shop. The hot breakfast was wonderful, and included things like scrambled eggs, bacon, biscuits and gravy, home fries, waffles, as well as yogurt, fruit, cereal, coffee and juices. The indoor pool and fitness room were a plus, and, for a small fee, we were able to bring our dog along. As gold members, we received a very nice welcome bag with snacks and drinks. The service desk employees, especially James Anderson, were very friendly and helpful. We would definitely stay here again!

"Visiting friends"
Judith W, 12 Mai 2018

The property was centrally located for our visit to St. Charles and St. Louis. Very convenient to the airport. The best part of our stay was the afternoon desk clerk Le Choun. He made our stay so much fun, by his pleasant smile and accommodating us.

"Clean, comfortable, polite staff"
groovie56, 10 Mai 2018

The Best Western Plus The Charles was a good location for our event. We were pleased with the clean and comfortable room and breakfast. Every staff member we encountered was helpful, polite, and seemed to enjoy their job, no matter what position they served. The breakfast hostess was clearly a 'morning person' who enjoyed seeing guests in morning. The breakfast options were nice and the food I had was good. Check-in and check-out was easy. The pool water was a little cold and there is no hot tub or spa, but it was still in a nice atmosphere. The exercise room was nice, and the fire pit was a very nice surprise. We were a little disappointed there was no shuttle service from the airport; fortunately, we had family members in town to pick us up.

"Great Location"
573marvink, 08 Mai 2018

We stayed here for a family wedding weekend. Very convenient location to many things. Wish the parking lot was lit up more and it would feel safer at night. We liked staying here. Breakfast was pretty typical for a hotel of this type with a few hot foods as well.

"Great hotel in a convenient location"
StephF916, 04 Mai 2018

The hotel is convenient to the highway, Main Street, and several restaurants. Texas Roadhouse in right behind the hotel if you don't want to drive anywhere. Check-in was very smooth. The girl at the front desk was friendly and helpful. She gave us restaurant suggestions and provided us info on the shuttle. The shuttle was convenient and Anthony, the shuttle driver, was great. Also, the hotel is close enough to Main Street to walk back and forth. It is an easy walk and seemed safe enough. The rooms are clean and the beds were comfortable. We will definitely stay here again.

"Trouble checking in with a confirmation number."
tatum1968, 01 Mai 2018

The check in was bad. I had a confirmation number and they stoll could't find it. Finally after a little over 1 hour on phone. The gentleman behind the desk called someone and they finally found it. They gave us a little discount but I think it should have been free.

"Very Relaxing After a Long Day of Driving"
Ron A, 01 Mai 2018

The B/W in St. Charles, MO as suburb of St. Louis is an easy off and on to Interstate 270. It was a welcomed quiet motel even thought it is situated close to the Interstate after a long days drive. The check-in staff was friendly and up-graded us to a better room because of our diamond level. The breakfast was quite good with a nice selection of hot and cold breakfast items. The pop corn in the lobby during early evening hours was very welcomed. There looked to be a nice out door patio area just off the indoor pool for when the weather is warmer for a nice get-together spot.

"On the way to Olathe"
Daddyganns, 01 Mai 2018

First time at the Charles Hotel but it won't be the last . Very accessible from I 70. James at check in was very personable and took his time to make sure we were informed of all services and amenities . Numerous dining options are within walking distance. Easy access to westbound I 70. Will stay again.

"Good Hotel, with plenty of restaurants and amenities close by"
CraterCornwall, 29 Avril 2018

Lovely Hotel, good size rooms, good breakfast, but a little far out for convenient trip into Saint Louis. There is a pool and a good restaurant close by. As a stop over it serves very well. Free coffee and popcorn little extras added to make your trip more enjoyable.

"Hidden gem"
W3572YNlisas, 27 Avril 2018

A great place, clean and updated. Good value and a safe environment. James at the front desk was great and Jim in reservations couldn't have been better. A great stay once again and we will be back again when we are traveling through this area!

"Your room might be double occupancy"
Tara L, 23 Avril 2018

The first room we checked into was either occupied by someone or it was not cleaned. We got our keys went up with all of our stuff, opened the door the bed was slept in and the tv and lights were on. I don't know if there was someone in the bathroom or if it was not cleaned. Glad we didn't walk into someone. Kind of put a into our romantic night away.

"Great Stay"
Jean B, 23 Avril 2018

We stayed at Best Western Plus The Charles Hotel for one night, a Saturday night. They were booked full, but we didn't hear any noise in the hallway, the bed was great, the room was spacious and the breakfast had a great selection and lots of room in the dining room. Thanks BWPlus for making our stay a great one!

"Tony & Sandy"
tonybeatty, 23 Avril 2018

Our experience was really great. Front desk staff were really friendly and efficient. Room was large and nice and king size bed was really comfortable. The price was very reasonable. We would definitely recommended this facility.

"Family stay in queen suite"
Mandy S, 19 Avril 2018

This was a great hotel. We were traveling through with kids. The queen suite was huge with separate bedroom and living area. And it had two bathrooms! It worked perfect for our family of 5. James A. at the desk was awesome! He was friendly and helpful!

"Just took trip"
bbqlover71, 15 Avril 2018

We go the suite I was surprised in how big the rooms were it was nice and clean the desks people were very good too and beds were soft will back next time we come up this way we like to come up this way a couple times a year it's really nice area Lots of stuff to do around the area

"St. louis Business trip"
Ronen W, 13 Avril 2018

Nice, clean, professional staff, quick check in, clean rooms, comfy beds. Nice hot water, coffee in the room. Breakfast did not have healthy choices. Complimentary coffee and water at lobby. Professional reception.

"MercyMe Concert/Get away weekend"
jemery2417, 11 Avril 2018

As soon as I walked in the door of the Hotel it felt like home. El Chan at the front desk was amazing in his professionalism and letting us know about the shuttle to and from the concert. it is so nice to have a friendly smile greet us! Anthony was our driver and he was so kind and courteous and dropped us off and was waiting there for us when the concert was over. We didn't not have to drive, fight to park at all. We felt like royalty! Those are 2 employees that are the reason we are planning our next trip very soon. The hotel was very clean and charming.

"El Chan at Front Desk was awesome!"
Adam H, 06 Avril 2018

After a long drive, it was great to have El Chan at the front desk to greet me. He was very professional, quick, and friendly. Made me laugh and it was an awesome start to this weekend. Hotel is really nice too, but definitely wanted to give El Chan a shout out for his great service!

"Exceptional Service"
LadyLawyer01, 05 Avril 2018

I am currently staying in this hotel while I am in St. Charles on business. I have stayed here before and returned for a second visit. I must compliment James at the front desk. He is so pleasant, always helpful and extraordinarily concerned with providing the guests with superior service. He is also very personable and friendly.....a definite asset to this hotel. My room is clean; the bed is comfortable; and there are plenty of outlets for plugging in all of those electronic devices everyone carries now. The included breakfast is not a total "WOW" but it is quite adequate and plentiful. This is definitely a good place to stay and, as a woman traveling alone, I am completely comfortable with this location's safety and security.

"Pleasant and clean hotel! "
athansor007, 04 Avril 2018

We are never sure what to expect when traveling with our small dog, but what a pleasant surprise this hotel was! We were greeted by James, who is efficient and hospitable. And he even offered a treat to our travel weary dog. The room was immaculate, and beds and pillows comfy. Breakfast was good. This was a great value and we'll definitely put this on our list of repeat visits as we travel between GA and CO. Very pleased!

"Much better than a budget Inn"
danfamily2017, 04 Avril 2018

So popular they need more elevators! and rightfully so, very pleasant , quiet at night, exceptional provided breakfast! others were good, this location for us was great! comfortable queen beds not full size masquerading to make the room look larger.

"Exceptional stay"
Catt2209, 02 Avril 2018

Hotel staff was amazing; this hotel goes above and beyond to ensure stay is great. Hot breakfast with several choices. Indoor pool nice bonus. Location is easy to find and close to shops and restaurants!

"Happy customer!"
angelaswalls, 02 Avril 2018

This is a very nice hotel. The room was very clean, pool was warm and clean also, and the breakfast was by far the best I've seen (tons of items). The staff is beyond friendly and curtious! The front desk attendant, El-Chan, was professional, friendly, and very helpful.

"Friendly staff, quiet stay, delicious breakfast"
Jonathan F, 29 Mars 2018

We were traveling out West and needed a place to stop for the evening. We booked The Charles Hotel while on the road and when we arrived we were greet by friendly gentlemen at front desk that accommodated our request to be on upper floor at end of hallway. The room was clean and spacious. Very quiet night sleep which was needed after long day of travel. The next morning I went for a run and realized that very close to historic St Charles for those interested in visiting the area. The breakfast was great with typical hotel offerings and a few extras like bacon and eggs. I would recommend if needing a relaxing quiet place to sleep.

"Unexpected Hotel Stay "
Valerie C, 20 Mars 2018

We broke down and had to stay here for 4 days. Staff Amazing, especially Saphone R, he went over and above to help me with problems that kept arising. Indoor pool, wonderful. We will be back. Ty Saphone

"Hospitality and welcome greet you at the door."
susanmC3286OY, 12 Mars 2018

In my travels I have dealt with wit, humor, dower faces, surliness, rudeness, ignorance and most other annoying habits from those at the desk. Not so here at the Charles Hotel (Best Western Plus) James met us. I don't believe there is a more knowledgeable, kinder, more thoughtful, efficient, quick or harder working man alive who can multi-task with the best. What a delight to find someone who seemed to enjoy his job, was great at his job and wanted, sincerely, to have his guests enjoy their stay. Marvelous to have met such a fellow. Would come back to this hotel just to greet him again and have him extend his brand of hospitality.

tbates6987, 07 Mars 2018

The hotel was in the center of a shopping plaza. It had restaurants around and all the stores were in walking distance. It was easy to plan our day knowing we could go eat right outside our hotel if we didn't want to travel far.

"Great service, staff and accomodations"
_912asth, 18 Février 2018

This was my 3rd visit and each time have had exceptional service and professionalism. James and the other front desk staff are awesome. He goes above and beyond to address any question or concern. The rooms are very clean and beds comfortable. Very nice breakfast selection and staff. Very friendly and welcoming. I was there 4 days for a meeting and felt very safe and comfortable the entire time. Very close to wonderful dining areas as well. I plan to stay here any time I am in the area. Very quiet facility.

"Great staff and accommodations"
J L, 15 Février 2018

Cody S was very personable and polite. He informed us he was new to this hotel but did a great job informing us about hours of breakfast, pool, and even popcorn. He made sure we were taken care of throughout our stay. The room was very clean and comfortable. I am happy with our choice

"Great location and price"
Keith R, 22 Janvier 2018

Our room was spacious and comfortable if you slept in a bed. The pull out sofa sleeper was terrible. Breakfast area was well stocked and clean with lots of room. Fitness area and pool were also nice. Katie at the front desk is great.

"Beyond my expectations"
L2217IOmichaels, 12 Janvier 2018

Comfortable room. Awesome Staff. Large breakfast selection. Conveniently located to St. Charles attractions (Casino, Bass Pro, Downtown Area). Warm pool. Clean fitness center. Very CLEAN. Close parking. We highly recommend and will be returning.

"Good location, good price, average amenities"
294beckyg, 11 Janvier 2018

We recently stayed at "The Charles" for one night as a little family getaway. We booked because of the low price and decent reviews. I would say that this hotel is trying to be "fancier" than it actually is. The completed renovations (hallways, lobby) look really nice, but the building just feels old, somewhat run-down and a little dirty. The rooms do have ample floor-space. We were promised a King room by the employee at the front desk, only to wait for the incredibly slow elevator, open our door and find a 2 Queen room. Not a big deal - but it seemed funny since the employee made such a to-do about being able to get us a King room. Breakfast was average, and the pool was well-maintained. Probably wouldn't stay here again though.

"Great stay"
U1720HVdanad, 07 Janvier 2018

Very clean and friendly staff. Loved staying in the jacuzzi tub king suite, the jets were perfect after a long day of driving and for a great price. The staff was very friendly to our dog and offered treats upon arrival.

christinehM6682LO, 29 Décembre 2017

Pretty low-end for the price. Won't stay there again. We go that way 3-4 times per year but will seek something nicer next time. Roomwas noisy, dingy and smelly. Staff was great, helpful and courteous, but room was sub-par

samuelsX7226PF, 11 Décembre 2017

No water pressure, room could of been cleaner,sheets were old, check in was a disaster gave us an occupied room, my son open the door and a lady was naked changing her clothes, to much $$ for the type of room

"friendly staff, average hotel"
612sonjas, 11 Décembre 2017

Staff is super friendly, location is amazing Hotel is not fancy, but just right, no frills. We stayed in the 2 room suite which was nice to have with 6 of us. Very spacious-nice to have 2 living areas Great location, would recommend for a family stay

"AWESOME atmosphere with caring people!"
moreunicorns, 09 Décembre 2017

I stayed at the Best Western Plus Motel in St. Charles Missouri for Oktoberfest and I absolutely LOVED my stay! The opeopl here were so very kind from the beginning. At check-in Katie was marvelous and kind with giving me a map of the area and telling me the run-down regarding restaurants and such. El-Chan helped me out when I needed extra towels by sending Alberto (very sweet). I travel a lot and have never had this kind of service. Even just on the elevators, talking to housekeepers was something I looked forward to! Dashanae and Markesha both were very entertaining and pleasant. Please give all of these hard workers raises!! the only problem was the SLOW elevator

"Excellent stay"
jrjwk, 08 Décembre 2017

Had a great stay at this very nice Best Western! All of the staff was very good and the accommodations were great! The location was awesome, lots of great stuff around, I will definitely be back! Very close to the bass pro shop :)

"Always friendly and good location"
karencJ1556TF, 04 Décembre 2017

Stayed here numerous times with our two little fur babies and will go back again. Thermostat in room was the only thing that we had a problem with. It didn't seem accurate. Everything else was great!!

"Great Staff"
Kelly K, 04 Décembre 2017

Decided to visit saint charles for the historical districts Christmas traditions. Also looking for a room with a jacuzzi, so this location looked to be a great fit. Gave us a great military discount as well. The staff were absolutley great. Rooms were clean and hotel offered a free shuttle within 3 miles, which will get you really anywhere you need to go including main street. My only concern was the noise level outside the hotel, which is not something that can be helped.

"Best Location, Next to Bass Pro Shop and Downtown Saint Charles"
VernonR187, 25 Novembre 2017

My wife and I stayed here 11/24/17. Katie was very friendly and checked us into Room 114, on the Ground Floor. The room had a comfortable Pillow Top King size Bed, Whirlpool, 32 inch TV, Fridge, Microwave, and a Coffee Maker. There is an Indoor Pool and Breakfast at 7 am. The Bass Pro Shop is just next door, Texas Roadhouse Restaurant is in the next Lot, and a Denny's Restaurant on the other side. Elchan, the "Front Desk Supervisor", was Very helpful and called us a Cab, so we could go to Downtown Saint Charles. We spent the evening dining at Hendricks BBQ Restaurant, then seeing the "Jeremiah Johnson Band" at the Moonshine Bar.

"Comfortable, not fancy"
Dawn R, 17 Novembre 2017

Very nice front desk staff and hot breakfast were high points. The elevators are tiny and take forever to reach a floor. With 8 floors this can become tedious. Only 1 elevator was operating. Room was comfortable.

"Good Location"
527kentonb, 15 Novembre 2017

Easy location to the historical downtown area of Saint Charles. This was a great price of $98. We were there in October of 2017. The hotel has been updated with a comfortable room. The breakfast is included in the price and was very good and better than expected. Very good value.

fahtimaRhieb, 15 Novembre 2017

I had paid to stay for 6 days however had to leave early due to my son being involved in a bad car accident that landed him n the hospital on life support. So I called them n them to explain they told me I couldn't get a refund!!!!! Wth?

"Highly Reccommend"
Susan W, 13 Novembre 2017

We picked this hotel off the internet and were very pleased with the accommendations and the location. The hotel room was much nicer than the studio timeshare we had just stayed in in Branson. The hotel is located close to downtown St. Charles and had a couple of restaurants within walking distance.

"Clean and convenient"
Kelcie C, 12 Novembre 2017

We stayed here in a room block for a wedding. Rooms were clean, staff was friendly and the included breakfast was pretty good for a hotel breakfast. It was just across the street from the reception venue, which was nice, but the shuttle stopped at 11 so we had to use Uber to get over to the hotel. Some other people in our room block said they had issues with their reservation, but we did not. Over all, nice for an overnight stay.

"What a staff!"
Dan H, 11 Novembre 2017

This has got to be one of the best Best Westerns that I have ever stayed in. All of the staff was friendly and helpful. The breakfast staff was on top on the food at all times. And during our stay they went from soccer to basketball teams. The room was comfy and even had a body pillow (I normally don't travel with mine). This hotel is in walking distance of 7 places to eat. And I'm guessing 100 within a short drive. The draw backs was that one of the two elevators was still broken (one of the other guest stated that it had been out for at least 3 months) There was times we had to wait 10 minutes for it. And the one that was working would only hold about 6 people at a time. And I realize it did not state that there was a hot tub, but lacking one is a drawback in my mind. If you're like me I like to unwind for the drive by sitting in one in the evening. I would recommend this as a place to stay

"Unclean room"
moraiahm, 06 Novembre 2017

Room was not clean when I arrived, hair was in the shower along with an old, crusty towel from the previous guests. Did not feel like anything the room was clean. Had a foul odor, when given the wrong key card to the wrong room at check in, staff was hiding behind wall at check in counter, no where to been unless you had to ask for them. Not a pleasant experience, do not recommend.

"Broken elevator"
fayew203, 06 Novembre 2017

Hotel has 8 floors and only one elevator working. Service very slow, had to use the stairs. Breakfast was good nice variety. Toilets will break your knees way too low. Room was nice some noise from interstate.

"Great hotel!"
sndmadagascar, 04 Novembre 2017

I have stayed at this hotel twice and I loved it every time. The staff are always friendly. It is right in walking distance of places to eat and shop. The rooms are clean the breakfast is good and hot.

"Great Stay & Great Location"
Kpierce88, 30 Octobre 2017

We were pleasantly surprised at how nice the rooms were and how accommodating the staff was. Everyone was so helpful and kind. We were able to check-in early which really helped with the events of the day. It's a great location, as well.

"Marvelous room"
William F, 29 Octobre 2017

Room and beds are wonderful. Bathroom supplies are Bath and Body Works! No outlets so phone and electronics had to be charged in the bathroom. Absolutely a very clean! Michelle at the desk overnight was truly helpful and over the top giving us information about the city! Spectacular concierge I very much give her props!

"Very nice hotel!"
Mary E, 25 Octobre 2017

Friendly, helpful, and professional staff, comfortable beds, clean hotel, and very good breakfast. This is our second time here in 15 months. The pool is very nice, and the fitness room has everything you need. We are very pleased with this BW hotel!

"Will stay again."
J9663XJbrendal, 19 Octobre 2017

This is by far one of the Best Best Westerns The staff is very friendly and accommodating. Close to restaurants, shopping, attractions and highways. Have stayed here in the past and it's consistent. Will stay again.

"Travel to visit Family"
NCISFan2011, 18 Octobre 2017

This was a stopover on our way from St Louis to Springfield, MO. We had visited the St Louis Zoo and then drove to the hotel. Very easy to find and park. Close to restaurants, shopping and St Charles Main Street. We had 3 adults traveling so the suite we got was very comfortable. 2 Queen beds in a separate bedroom with a bathroom. The living room had a sofa bed and another bathroom. Lots of space so we didn't get in each other's way.

"Close to shopping and eating"
okietwo, 17 Octobre 2017

This hotel was within walking distance to restaurants such as Texas Roadhouse, Denny's, etc. and shopping such as Bass Pro, CVS. There were no major things wrong, and we would probably stay again except for minor details as the annoying fan in the bathroom. You could not leave the light on at night in there without the vent loudly running. The bathroom is always my pet peeve, and this one did have a nice make-up mirror in it, but for some odd reason the toilet was super low to the floor like for a child. Could not figure that one out! The only other thing that might bother some is the elevators are very slow and tiny. It made for some frustration as large soccer teams were staying there and crammed the elevators. We asked the front desk about these annoyances and they said the toilets and the elevators were next on their list to update. Otherwise a nice place to stay. They do offer shuttle to historic district but too late in the day for us.

"Good value for the price."
Cindy S, 17 Octobre 2017

We had a good experience at this hotel. The only issue we had was that there were apparently two small-sounding dogs in an adjoining room and they barked once during the night, waking us up. The only quickly quieted them, but it woke us up. The hotel was nice and clean, convenient location for us and the staff were all friendly and helpful.

"Family time"
969luannem, 16 Octobre 2017

This hotel was very clean and friendly. After having to leave another hotel in the area because of a cleanliness problem we were very happy with how clean it was here. Their prices were reasonable as well!

johnmE8826OJ, 09 Octobre 2017

Great service,located near everything. The person working check in was amazing. Overall great service. A pool & a fitness room. Located right next to many restaurants and we were able to walk to frontier park.

"Best Western in St. Charles, MO"
jsknob, 07 Octobre 2017

This was a great hotel. The rooms were spacious and clean. The hot breakfast was very good. It had a nice, heated indoor pool and a fitness center. Free USA Today newspapers were available. The staff was friendly and helpful.

"Freindly and quiet"
mrfree819, 03 Octobre 2017

Everyone was most Gracious. A good morning or evening and have a nice day. Easy to ask questions and helpful with many tips. Room very comfy.Breakfast was an added bonus although there are many restaurants near by. About half an hour from downtown.

"Great location and Great Breakfast"
Phippseas_12, 03 Octobre 2017

Staff very friendly, great location close to many restaurants and shops. Breakfast area very nice, clean and large. Internet very fast and reliable. Bed very comfortable.Very easy access to highway to downtown St Louis.

"Best Best Western"
Peggy K, 03 Octobre 2017

Excellent accommodations, clean and very reasonable prices. Friendly and helpful front desk staff. Terrific free breakfast with great selection and 'Susan' giving lots of attention to detail to make the food selection fresh and available.

"Okay for a stay for business"
Nicky D, 29 Septembre 2017

The staff was super friendly and professional. The rooms were a little dated, but seemingly clean. The main reason I would give this a positive review was because of the employees as they were beyond nice and helpful. I would stay there again.

"Great Stay - Greater Service"
149bobbyt, 27 Septembre 2017

Stay at the Hotel was great! But I lerft a small bag in room after checkout - & staff was EXTREMELY helpful in getting it overnighted to me. I appreciate James help very much. Highly Recommend to all, A+, will definately stay there again!

"Great stay"
Robert H, 24 Septembre 2017

This is my second visit and the hotel provides everything I expected. Room clean, comfortable and spacious. The swimming pool provided a great venue for a few early morning lengths before the standard Best Western breakfast. Finally I would like to thank the manager for waiving the first night stay charge for one of our team who's flight was diverted as a result of hurricane Irma and never made it to St Charles.

"Remove the Plus from The Charles Hotel"
blehnert, 22 Septembre 2017

We've stayed here before. I don't remember the last visit. This one is memorable because the place where an easy chair should be was empty. I had to pull out the table between the beds to seek electricity and discovered that it had not been vacuumed in a while. The room was very short on electric plug-ins. Check-in was hurried with pretty unintelligible fast talk. The person manning the desk at check-out was delightful and a credit to the hotel. You may want to bring a power strip if you have a lot of electronics to plug in. The breakfast offerings were definitely not plus. We ate elsewhere.

"Nice Stay"
365blazec, 22 Septembre 2017

Very friendly check in staff. Good restaurant near. Nice room. Location close to interstate and access to the Gateway Arch. There is a shopping center adjacent with easy access and good variety. Only problem was the air conditioner would not keep temperature warm enough. On check out, staff said they would fix it.

"Wonderful hotel!"
helensievers75, 11 Septembre 2017

We stayed here for my sons wedding, the staff could not have been more accommodating! (Thank you) Everyone from cleaning to the front desk were so very nice. The rooms where very spacious and spotless, the beds were comfortable, breakfast was awesome! The hotel is close to downtown old St Charles, the casino, the family arena and lots of restaurants! Downtown St Louis is a short drive away too. I would highly recommend this hotel!!!

"A great review"
975geraldg, 06 Septembre 2017

A great place to stay will stay again I will stay here any time I am in the area. Located near a number of things to do. It is near St Louis and the Cardinals. Very nice and clean. I would give a top 10.

"Comfortable, great service, easy access location"
Linda N, 06 Septembre 2017

Enjoyed my comfortable room, the pool, and the superbly friendly staff. Restaurants/businesses nearby - walking distance. The hotel is not in downtown St. Louis but there is easy access from freeway - a drive from downtown. There are nice little touches, a clean lobby, clean rooms, comfortable bed, nice pool with good hours - open early in morning. Typical hotel breakfast, but a roomy breakfast room.

"Great place"
beverlyr998, 04 Septembre 2017

Check in was good. The hotel is close to attractions. The room was clean. The pool area was clean. The hotel staff were all very helpful and polite. The only problem was that one of the elevators was not working and you had to wait a while for it. We took the stairs but it was an inconvenience.

"Great stay"
CHRISTIAN S, 02 Septembre 2017

This is a great Hotel the service is very good it's very clean and the location is good. It is very closely Expressway which gives you access to several different locations around Dallas area. The rooms are very good but you have to remember this is in a metropolitan area so usually rooms are very large overall it's very nice.

"Stayed twice"
Barb R, 01 Septembre 2017

We stayed twice at this facility, one week apart in transit. The first stay was quite wonderful. Staff friendly and helpful, double room suite clean and well set up. We had the same room on our return trip and it no longer smelled fresh, items were left in the fridge from previous guests. Only one elevator was working for eight floors of people. Staff seemed a bit more harried. Breakfast both stays was quite unremarkable. Cereal stale. Good location, though, for the Katy Trail and historic St. Charles and riverfront.

"History, Fun, Food,Shopping, Gambling"
Kathleen P, 30 Août 2017

Historic St. Charles was as much fun as downtown St. Louis, "The Loop", and Casinos, each with a different "flavor". Food was good everywhere as well as the ambiance. The hotel itself is in a prime location - close to everything and easy to get to every part of the area. We particularly loved walking to the historic downtown and the casino. The staff and accommodations were exceptionally nice!

"Hotel with excitement/fire alarm"
nitenurse, 28 Août 2017

The hotel and room were very nice and the breakfast was above average. The refrigerator in the room did not work and we noticed in the am when we took out our warm beverages. But there was a fire alarm in the am during breakfast and we forgot to report the refrigerator. The staff were all efficient and considerate during the fire evacuation and re entry

"Great experience"
526marcelp, 28 Août 2017

Everything was really nice. With the exception that the elevators did not work the second day. We were staying at level 5, so we had to carry the luggages. Breakfast was great, room was great. But overall the experience was great!!!

"Our safety was jepordized"
Tracie B, 28 Août 2017

We are frequent guests at Best Western hotels (diamond members). On the morining of 8/28/2017 the only working elevator in the building caught on fire. Our family, myself my husband and our 4 year old granddaughter, were on the 8th floor. No fire alarm sounded on our floor, no one knocked on our door (although the argued that they did) and no one called our room. There was a burning smell when my husband went to investigate there were firemen in the hall. There was also smoke in the hall. We gathered our stuff and exited down 8 flights of stairs. My husband was extremely upset that we were left in the building. While confronting the person in charge (the housekeeping manager) he was met with rudeness when there should have been compassion for our situation. The fire department was scolding them for the lack notification and evacuation process. They silenced the fire alarms and failed to notify all residence to exit the building. I mentioned to one of the housekeeping staff about our situation her response was 'they need more training'.. seriously not 'sorry this happened'. This situation could have been much worse and our lives could have been at risk. We were met with no remorse and no apologies.We were forgotten about and left in a dangerous situation then met with disrespect and no regard for our feelings. I hate to think that of the results of an extreme fire we would have been trapped on the 8th floor. The lack of training on evacuation and the lack compassion from management select employees at this hotel is disgraceful.

"Convenient to freeway and to St. Charles historic Main St."
Rodney C, 27 Août 2017

This is an older hotel but the rooms were clean and the beds comfortable. I was pleasantly surprised to find that our suite had two bathrooms. We had booked this hotel for two nights as we were in Missouri to see the eclipse. We were so pleased to find that St. Charles had so much history and such an amazing old Main Street.

"Very Pleasantly Surprised"
ls66611, 24 Août 2017

We got the reservation through Price Line because it was just a one night stay. I was very much surprised by how nice the room was. The front counter staff person was very courteous and friendly. The room was clean with new carpet. The air conditioner was a little loud but acceptable. It had a nice indoor pool. The free breakfast was well stocked and very good. It had a large variety of items. Also, the coffee was excellent. If you are going to Old St Charles, this is a great place to stay. Lots of close restaurants and things to do like a AMC movie theatre. Would stay there again.

"Best Place in the area"
debras273, 24 Août 2017

We love the hotel , Staff, location & breakfast fabulous !Great pool, well equipped gym & outdoor area. You are across the street & down a bit from the Ameristar. A nice outdoor mall is across the parking lot,. You will find groceries & shopping there. Rooms are roomy with comfortable beds & nice setting area. Over all we come back anytime we are in the area !

"Great Location"
389belindah, 23 Août 2017

Great location for the price. Clean, comfortable rooms with good wifi service. Rooms are a little dated but very clean. Overall a good value. Did not use the pool or exercise room but saw others using them so they must have been ok.

"Clean and Comfortable "
Rachel H, 21 Août 2017

We had a splendid time at this location. The room was clean and quiet with no smell of smoke. The lobby and side rooms had plenty of seating space. The breakfast had fun options and was served by friendly staff. Great place to rest for a night.

"Good Stay......St. Charles, MO"
William M, 14 Août 2017

Excellent staff, location, and breakfast. Fuel, store, Walgreens, and restaurants all within the same parking lot. I-80 W within a 100 yds. Facilities are excellent and the rooms are nicely appointed!

"Great Stay!!"
Doreen Q, 13 Août 2017

Thank you to this awesome staff!! Everyone very friendly and caring. rooms were very clean and grounds well kept! Got in very late at night with children and was checked in with great speed. My boys really loved the pool too!

"entrance is easy to miss"
solerpowered, 12 Août 2017

This was a good stay, nice large room, included a small refrigerator. The elevators are small and there is often a wait, and the luggage carts barely fit in. Breakfast was good, but some attention to detail was missing, the orange juice machine wasn't working. The entrance to the parking lot is easy to miss, kind of an odd "front entrance".

"Hotel adveture"
173nicholask, 09 Août 2017

After price line screwing us on the Red Roof we left Red Roof because of bugs and unclean rooms. Price line not refunding our money after the Red Roof refunded them. We on our own went to the Best Western St. Charles Elshaun was great he helped us find a room for the night got a great rate and got 2 room suite the next day breakfast was good I wish they had a hot tub but the inside pool was nice a lot of stores in walking distance including the Amerstar Casino. Stay there anytime

"BW St Charles, Mo."
deancO8484MC, 08 Août 2017

Friendly and sharp staff. Nice clean room with good internet and TV. Also, the complimentary breakfast made a good start to our day. Good experience. We would stay there again. We were impressed with the young man who checked us in. Good attitude and good at his job.

"Work and pleasure"
H9HQjoet, 07 Août 2017

Very professional and clean. Room was cool even on 100' F day. Food was fresh and pool was salt water. I swam here for years... We love this place and it will bring us back. Elevators need updated for they are very well used.

Michael M, 05 Août 2017

My daughter and I stayed here one night after completing the Katy Trail on bicycles. When we first walked in there were some construction tools that were being taken somewhere. They made it a bit difficult to get an accurate impression of the lobby area. Front desk staff were friendly and courteous. We asked if they had a place we could secure our bikes and they allowed us to put them in our room. (some hotels don't allow that). The room was nicely furnished and very clean. The beds had multiple pillows on them of different firmness levels, making it easy to find the most comfortable one. While here we got tickets on amtrak back to Clinton. But, we weren't able to get the morning train. Leaving later and being tired from our trip I didn't want to check out at 11 and spend the day in town until it was time to catch our train. I called the front desk and explained our situation. They were very understanding and are able to move things around to allow us a later checkout. The breakfast was good and had a few small touches that made it extra nice. They had almond and soy milk as options which impressed my daughter. They also had tortillas to make breakfast burritos. Overall this was a wonderful experience and the perfect place to recover from biking a few hundred miles.

"Poor Reservation and Check-In"
karenpC9400SC, 04 Août 2017

At check-in, midnight, he said our rooms were still being cleaned and that we would not be able to check in for 30 minutes to an hour. at 1:00 am our rooms still were not ready. At 1:30 am I was given a King Room (Reserved a Queen Double) and at 1:45 am my second room was ready. I was assured that the next night I would have a Queen Double, no, was given a roll-a-way.

"Great staff and location"
Q3990NWlisaj, 03 Août 2017

The location is fantastic.. a very short distance to a very cool historic district. The Staff was awesome. By far my best experience at a Best Western with check in and Staff. Comfortable beds but the rooms and bathrooms could use an update. Inefficient a/c units so the rooms are very humid and the carpet feels damp and smells musty

"70th Birthday Celebration"
Janet S, 29 Juillet 2017

Very good upgrades under the Best Western Plus name. Received points at check in and a to go bag on check out. Close to the Ameristar Casino and a better deal staying close to the Texas Roadhouse to eat with their coupon.

"Could be better."
ladychief51, 25 Juillet 2017

I was very disappointed. We have stay at BW many times. This was the worse. It just seemed like they didn't care about the guest during the power outage even though I told them we had medical equipment that was critical.

"Great Quality"
167jeannea, 24 Juillet 2017

The beds were very comfortable and the rooms were very quiet. The complimentary breakfast was great with many selections. We stayed for 4 nights with no problems. Highly recommend. Great value for the money!

"Stay experience"
860stevez, 23 Juillet 2017

Terrible experience . I feel they have offered a refund. My family and I were suppose to stay 2 nights and it was so bad I cancelled the 2nd night. I'll never use this hotel again and possibly other locations also

"Hotel Stay"
vernont310, 16 Juillet 2017

The hotel was conveniently located close to the internet and St Charles Main Street. It was clean and the employees friendly and accommodating. The bed was comfortable. Unfortunately the AC was loud and I think every time it clicked on and off it woke me up. It ran very loud. In the bathroom the fan was very loud and there was no way to turn it off. And finally the toilet was small and very low to the floor. I had never seen anything like it.

"Okay stay"
juliebZ680TI, 12 Juillet 2017

This is the second time I have stayed at this Best Western. The first time I made reservations in advance and was very satisfied with my stay. This stay was last minute and the experience wasn't the same. The front desk clerk was nice but it take a long time to check in. Nothing was ever mentioned about being a Best Rewards member as was done on my first stay at this hotel. The bed sheets were damp and even wet on one of the beds. It wasn't just the beds in my room but also in my brother's room across the hall. We were on the 7th floor. We didn't know if it was the humidity in the hotel or if the bed sheets just weren't completely dried. Because we were in a hurry to return to Ohio I didn't have time to bring it to the attention of Management. The breakfast was nicely presented, well stocked and very clean. Hot foods were hot and cold food cold. It's also a great location being just off of I-70 right on the outside of St. Louis.

"Exceeded our expectations!"
Wanda71, 11 Juillet 2017

After a long day's drive, we were grateful to find the Best Western Plus just off I-65 at exit 351. Since it's also called The Charles Hotel, we were a bit concerned that it was an old revamped hotel. Following a warm welcome, we reached #618 KNS, a spacious clean room that exceeded our expectations. The room was quieter than anticipated. It featured a chair/ottoman, desk, television on drawer unit, refrigerator without freezer, microwave, closet unit, and comfy bed. The bathroom was compact but functional. Next door was a Texas Roadhouse for dinner -- without more driving. Breakfast was the standard waffle and hot items as well as cereal, pastries, and fruit. Had we more energy, we could have driven to the historic downtown or to the nearby casino.

L2414FVgaryk, 09 Juillet 2017

Very impressed with Best Western. The room was very clean. The people were very friendly. I am a Hilton Honors member and Choice rewards and just joined BW rewards. I will look for their hotels in the future instead of the aforementioned.

"Horrible incompetent staff"
gtholzer, 06 Juillet 2017

Phone reservation process horrible. Counter completely unattended. Wrong room provided, made to wait for ours. Promised discount never delivered. BS excuses at checkout. Never again! Staff was obviously new and left alone. Long line formed at counter when no clerks were available. A horrible experience.

"Great value"
1KansasFamily, 03 Juillet 2017

We stayed for a week at the Best Western Plus - The Charles Hotel to be near the St Charles Convention Center. The hotel attached to the convention center was booked, and now I'm glad. The Best Western Plus was a lot less money for the week, and a great bargain. I found all staff (front desk, breakfast area, cleaning staff) to be pleasant and helpful. The room was clean and comfortable, though a bit humid despite the AC keeping it cool.

"Great hotel, friendly staff, delicious breakfast"
Sandra P, 01 Juillet 2017

This hotel was great in many ways including a great breakfast, friendly efficient staff, and great room. My only compliant would be that it stated within walking distance of historical Main Street and casino. Yes it was within walking distance, however, if you wanted to walk about a mile.

"Mini vacation"
jima291, 29 Juin 2017

We found this property in the Travel Buddy magazine and tried it out. We went to St. Louis for a bit of sight seeing and didnt want to stay downtown. The hotel is in a safe area with close access to the Ameristar and Bass Pro. Several resturants are within walking distance including Texas Roadhouse. The rooms are clean and spacious - but the bed pillows leave alot to be desired and the water pressure in the shower was pretty low. Other than those two items the room was very good for 3 adults and one child. The morning free breakfast was very good with particular notice to the woman who ran it by keeping it clean and well stocked. The front desk staff were always friendly and helpful. For destinations the zoo is about 30 minutes away in light traffic as is the arch. The hotel is right off of I 70 but quiet. Nice safe family friendly area.

"Great Staff, Horrible Mattress"
fisktwo, 26 Juin 2017

First let me say that the staff at this hotel were really friendly and made you feel welcome. I'm not picky about a hotel mattress. I usually think one hotel mattress is as good as the next. They are all usually pretty comfortable, in my opinion. The mattress at this hotel was awful. I woke up with a backache. It was lumpy and hard. The decor in the hotel is a little dated, but the hotel was clean. There were no usb ports in the room for charging devices. Most updated hotels have usb ports and I find that to be a great convenience. It would be nice to have a second trash can outside of the bathroom. I also wish there was a full length mirror. Staff was great. Mattress was horrible.

"Great Experience"
lindarB6370LD, 25 Juin 2017

We enjoyed our stay..the employess were friendly and helpful...facility was clean. It was wonderful having access to a washer and dryer. The location was great ...easy access to the main roads and easy to get to site seeing attractions.

517roxanem, 23 Juin 2017

All I needed was some rest. Entering the hotel was great, but going up the elevator, made me think I was in a Motel 6. Getting off on the 6th floor, you can smell the carpet as if it was a little damp. Once I opened the door to my room, it was awesome. The bed was GREAT, My only issue was the front desk not transferring a very important call to me because they told the caller no one by the name is at this location.

"Nice Value"
U1050JFchrish, 22 Juin 2017

Hotel was nice, overall great place for business or leisure. I would stay there again if needed. The only recommendation I have is to clean the carpets in the room more often. Definitely don't want to walk barefoot on the carpet.

"Very nice hotel and friendly staff"
Lisa G, 21 Juin 2017

This is not the Best Western I remember from our last stay in one 5 or more years ago. The decor has been updated is quite nice. The room is spacious, clean and comfortable. There were a few little things like a stain and scuff marks but overall it was very nice. Ask for a room away from the ice machines. It can get a little loud. The lobby area had a couple of common rooms you could use. The only complaint I had was that to get to the elevators from the pool, you have to pass the front desk and it was wet in that area (I assume from dripping guests). Maybe a rubber mat along the hall would help? The staff was friendly and helpful.

"Pleasant Stay"
Jim K, 14 Juin 2017

Hotel looked recently upgraded. Nice and polite staff, comfortable bed and clean room. Liked the free breakfast buffet and laundry facility. Rooms seemed sound proof which made for a good nights sleep. AC runs all day all night, takes getting used to. Overall, a very good experience.

"Great stay"
Kathleen V, 14 Juin 2017

Stayed at The Charles Best Western for an extended weekend to celebrate our grandchilds birthday. The pool is great as is the outer area where the kids could take a break and sunbath. The dish of fruit that was refilled throughout the day and the cucumber water were a nice touch

"Dirty Hotel"
Steven B, 14 Juin 2017

I had a horrible experience at this hotel, starting with a dirty room, and ending with a manager that has yet to return my call. This hotel needs new management... When I checked in there was urine on the toilet, and feces in the bowl. The carpet was damp, and the room smelled bad. They switched us to a new room (only after asking multiple times), but it was only marginally better. The new room had stains on the carpet, there was still an odd smell, and the A/C hardly kept the room cool.

"Not a good experience"
93jordanc, 13 Juin 2017

Rooms/bedding/shower were not clean. Hair everywhere. Someone's pet pooped outside one of our rooms and was not picked up. Plug for sinks not hooked up correctly and had to manually get it unplugged. When reported to staff, all we got was an apology, and nothing else. Went right on with what he was doing previously. The only good thing about this hotel was our breakfast experience. That room was clean and the lady servicing everything was so friendly and caring.

"Good hotel"
jeffreye494, 12 Juin 2017

Good stay, nice staff. Location was close to old city and casino. Staff was extremely helpful and explained the process of check-in and check-out thoroughly. Recommend that families stay due to the pool and closeness to restaurants.

"Excellent Stay!"
B5871CXkathyg, 08 Juin 2017

This is one of the top Best Western experiences ever, although all have always been great. This facility is not only beautiful and immaculate--the staff is also very professional and so very friendly and helpful.

"Great place to stay"
200raymondr, 07 Juin 2017

Great place to stay. We were here 5 days including a busy weekend. Our room was always quiet even with many young families and children staying here for a soccer tournament. The lobby and breakfast room were well maintained and we found the staff to be friendly and helpful. Our room was kept clean. We would definitely stay here again.

"hope to never return. Pricey for an old hotel. Stay somewhere else!"
Melissa W, 06 Juin 2017

We had friends that stayed at Residence Inn and paid less. The breakfast was awful and made the value of this place even worse. I stayed at a Doubletree wth a huge spa and gym and wonderful free breakfast for $20 more. Reeks of smoke and old, dampness.

"Older but clean"
Donna S, 29 Mai 2017

This is one of the older BW that had been redone. Clean & staff very friendly and helpful . Breakfast as hot & had usual food. Breakfast lady very nice. Location was perfect for us to be on west side of city heading west Will stay again.

"Lovely stay"
BaltoROberta, 24 Mai 2017

We had a lovely stay at the Best Western Plus in Saint Charles. The hotel reception area was very pleasant with a seating area and free coffee and tea. The front desk person was very pleasant and helpful. We had a big comfortable room. The hotel looks like it had been recently renovated and was beautiful. The location was convenient to the casino and the historic district of St. Charles. There are restaurants and shopping within walking distance of the hotel. We were very happy with our stay.

"Best stay ever"
patriciagS72EO, 24 Mai 2017

After a long ten hours in the car, it was a wonderful stay at this hotel. The staff was knowledgeable and were able to answer our question about what to do and where to eat. All of their suggestions were right on. I would highly recommend this hotel to anyone who comes to St. Charles.

fcrockettj, 24 Mai 2017

The hotel was only 7 miles from Lambert International, two miles from my son's family home, less than a half mile from 5 star resturants amd only 8 miles from my granddaughters high school graduation program.

"Think twice"
Joan D, 22 Mai 2017

The rooms were cold, dark and dingy. Toilet didn't work properly. I only stayed one night but would not consider staying there again. If it was recently renovated I must have gotten an unfinished room.

"Great price for a place to stay."
F4100HHdavidl, 22 Mai 2017

Paid around $100 for a room in the middle of the week. the room was clean, comfortable and cost effective. It was a little farther from STL Airport than we thought , but they do have a shuttle. Just call ahead for a airport shuttle reservation, it is by appointment only.

"Great stay"
CHRISTIAN S, 17 Mai 2017

I have stayed at this location several times. The location is great with lots of restaurant just walking distance from the property. The pool is heated and the breakfast though small is enough to hold you over until lunch. I would recommend this hotel.

"Wonder place"
Ernie W, 16 Mai 2017

The staff were great and rooms were great as well. The staff were very friendly and very helpful. Went out of their way to make our stay relaxing and peaceful. There is a Denny's restaurant on the same property and it has a very good gluten free menu.

"Great Hotel!"
141katrinay, 15 Mai 2017

Great staff and very helpful too! I'm glad I chose Best Western, I've found that they will go out of the way to try to make the customer happy, which is good considering the customer is paying a bunch to be here!

"Average Hotel"
239wilfredf, 09 Mai 2017

Needs updating. Needs freshening up. Stale room smell hit us when ever we walked into the room. Pricey for what we received. Hard to see hotel from freeway as it just blends in. I do have positive things to say such as location was nice. Fairly easy to get to. Bed was comfy. Staff was friendly and helpful. Breakfast was good with many selections to choose from.

"Almost Excellent"
joannemA7975HF, 05 Mai 2017

This was a very large 2 room suite with 2 full bathrooms. The suite was clean and very attractive with great makeup mirrors in the bathrooms. The only problem was the very old condition of the sofa bed and the main reason we booked a suite. The mattress had seen way better days and except for a very thin piece of cotton covering the springs, you would be sleeping directly on the springs. There was no excuse for this situation. I requested a change of matress and instead received a rollaway cot. This was better than nothing and we will likely give them another chance.

"Always a pleasure"
April W, 04 Mai 2017

This is my third stay at this location and I have never been disappointed. If there was anything to complain about it would be that it is always so busy and sometimes takes a bit to get checked in. Lovely hotel, nice rooms and they are quite large, good shower and water pressure, nice soaps and shampoos. Breakfast is always good, better than most for sure. Right in the middle of everything so you can walk to eat and shop and be in the city in minutes. They also have room service but I have never used it so I cannot say how it is. Fridge and microwave in every room.

"Everything good"
Jack B, 03 Mai 2017

This Best Western Plus property is a very nice hotel in the St Charles area. Walking distance to a lot of convenient locations in St Charles and a couple minutes to the cool riverfront strip of restaurants, shops and pubs. No surprises, just a good choice for a place to stay, helpful staff, indoor pool and full breakfast in the morning.

"Almost Met Expectations"
Martie H, 02 Mai 2017

This was our second stop at this facility within six weeks. We had been quite pleased with our first stay (in March), so made another reservation. I was told on the phone that while there were no more accessible rooms available, we would have a room on the 1st floor. Upon arrival, the desk clerk said no rooms were available on 1. We were given a room near the elevator on the 4th floor which was supposed to be non-smoking. The room had such a strong cigarette odor, that I went back and requested a different room. That room, though at the very end of the hall was fine. The desk clerk did apologize for the inconvenience. The rest of the stay was fine--bed was clean & comfortable and their breakfast is a step above average. Oh, the bottom of the tub was not clean, but thought perhaps it hadn't drained properly after cleaning??

"Great overnight stay "
jlbtg, 30 Avril 2017

Best Western plus has become our new go to hotel when we can stay at one. This property was very convenient to I 70 and had several restaurants nearby. The room was very large and very clean. The staff was the friendliest we encountered on our trip and the continental breakfast was very good. Would stay again if in the area

"Excellent hotel"
C6104RTdebbiem, 27 Avril 2017

I was very impressed with this Best Western hotel; its accommodations and its staff. the beds were very comfortable and the breakfast was very good with hot items included. the staff were very helpful and polite.

"Weekend stay"
W1516DEjenniferh, 24 Avril 2017

Loved this hotel! Great service! Very nice! We were in town for a family gathering. The hotel was perfectly located. The staff was excellent! The pool was very nice and clean. We will stay here the next time we are in St. Charles!

"nice hotel, nice location, great service"
James T, 22 Avril 2017

The location along the interstate and a few minutes away from the interesting "old town" Main Street area of St. Charles is great. In all ways our stay was excellent, and the desk service was exceptional.

janaea2017, 20 Avril 2017

I paid cash at check in and my card was still charged, had to argue with hotel that I paid cash before refunding my money, which I had to wait several days before money was refunded. Hotel was clean and in working order. Did not get up in time for the Hot breakfast, but was told it had waffles, eggs, bacon, potatoes, cereals, fruit, muffins, yogurt, juices.

"Nice Clean Friendly Staff"
Ron J, 19 Avril 2017

I would recommend staying here clean and convenient. Staff was very accommodating. Breakfast was good. Room was nice and quiet for being so close to the interstate. There are several good restaurants near by.

"Great Deal"
Diane A, 10 Avril 2017

We are traveling with our daughter who goes to bed at 7:30pm and we do not. I wanted to find a "suite" with a separate bedroom and this fit the bill! You could tell the suite was basically two old hotel rooms with a door to join them and the bedroom door to the hallway walled off. It totally fit the bill and there were even two bathrooms. It was exactly what we wanted. The hotel staff were super friendly too. There are a lot of good restaurants nearby and it's close to downtown St. Charles (we didn't go there). Also most important: the price was right - all the other suites anywhere nearby were about $50 more/night. I'd definitely stay again!

"Happy Nana"
robertaw707, 10 Avril 2017

My self and nine family members traveled to St Charles in April. We stayed at the Best Western Plus and was extremely please with the hotel. Beds were very comfortable, the indoor pool was ideal for calming and wearing the grand-kids out. It was larger than most hotel pools. The best part of the stay was; the staff. Extremely friendly and knowledgeable about the area. We will diffidently stay again.

"St Charles delight"
P7551YYpeterh, 05 Avril 2017

I come to this hotel on a monthly basis, staying 3 -4 nights each time. I chose this one because I love old St Charles. Our office, which I visit is in O'Fallon, a quick 8 miles up the road. As long as our office is within a few miles I will continue to visit the St Charles location

"Like most new hotels"
rayhK774AM, 05 Avril 2017

Everythingwas perfect. Except the Windows,walls,doors are so cheap you hear Everything! We got no sleep. You hear cars planes motorcycles people talking walkingclosing doors etc . Please use higher quality materials to eliminate more noise.

"Friendly staff"
HK A, 30 Mars 2017

This was our first of 3 hotels my family stayed at while on spring break in St. Louis and I must say that El-Chan at the front desk was absolutely wonderful. Friendly and helpful and always had a smile. He gave us names/directions of a few close parks to visit while waiting on our rooms to be cleaned. The rooms were good size and kids loved the pool. Breakfast was good. Kids loved making their own waffles. Would have gotten 5 stars but I didn't get my full 10% discount that I was promised due to the late check in related to unclean rooms. Would definitely stay again.

"Good location, close to historic district"
CocoHawk, 28 Novembre 2016

We were warmly welcomed when we arrived late on Saturday. Room were nice, with mini-frig and microwave and plenty of room to move about. On Sunday, we were out for the entire day, returning around 7 pm and found our room had not been cleaned. After contacting the front desk who informed us that none of the housekeepers worked on Sunday, the maintenance person brought us clean towels. Overall, would stay there again for the location and staying within our budget.

"Very friendly hotel"
Brad S, 24 Novembre 2016

Room was very clean, bed was very comfortable. During check in, I was given a welcome package that contained a couple bottles of water, some snacks, shampoo and soap. Nothing special but a nice touch. They also had fruit infused ice water in the lobby along with apples and oranges. Again, nothing special but a nice little touch for their guests.

"Overall pretty good"
Trevor H, 21 Novembre 2016

The room was clean, the staff was friendly and helpful, the breakfast was good. But the shower was abysmal: water pressure was terrible and barely sprayed at all, making getting clean very difficult. Knowing that, it isn't bad. However, I wouldn't want to stay for an extended period because I like being able to quickly and easily get clean.

"Great Hotel and restaurants around"
jamestO3336GL, 18 Novembre 2016

The hotel was great but make sure the sheets and pillow cases are clean. Other than that I had a great time and will stay again. The hotel was around great restaurants and grocery stores in case you forgot something. The room had microwaves and refrigerators in it. Easy accessible to St. Louis and Casinos

"Great value, great hotel."
Densil T, 29 Octobre 2016

This is a very nice hotel. The room was very nice and had good lighting. The breakfast offered a wide range of items, hot as well as cold, fresh fruit, and several toppings for the waffles as well as syrup. The room was very quiet, didn't hear the neighbors or people in the hall way. This property is a great value for the price.

"excellent great w/ my dog"
Elizabeth B, 27 Octobre 2016

had a great time there.... my dog cash and i were very happy to stay there and will do so again. love the pillows... breakfast smelled good but,, did not eat ... quests and staff very friendly. will bring my boyfriend next time.... can't wait to try the pool.

"Perfect location to be near the St Charles Convention Center"
Karen-Don, 25 Octobre 2016

This week we had a meeting at the Convention Center in St Charles...there is a hugh hotel connected to it, but it was booked plus more expensive, so picked this one because of location. We have been really pleased...very spacious clean rooms, friendly staff, good breakfast, good parking, and several restaurants next to us, and a gas station next door, and by a major highway so you can get in & out quickly, but back road across the highway to the Convention Center which made it easy to attend our meetings. Another advantage is this hotel is close to the historic shopping & fantastic restaurants in St Charles. Only problem is handicapped rooms are okay but bathrooms were for very short people & someone in a wheelchair or with major disabilities would have problems.

"weekend stay"
Leatha C, 24 Octobre 2016

Clean comfortable rooms good value for the price Breakfast was good and eating area had plenty of space There was confusing construction on the main highway - made it difficult to access from the highway

"Nice place"
Kori B, 18 Octobre 2016

My husband and I got a room for a recent staycatation, and we got a room with a jacuzzi in the room. Nice room, nice hotel, good breakfast, friendly staff and good pool. I might suggest the hotel make more of an effort to clean the jets of the jacuzzi. I ran the water and turned on the jets and some gross residue came out and I had to thoroughly clean that tub before using. But otherwise the place was great, clean, and comfortable. Good location if you want to explore St Charles.

"Comfort when away from home"
999ralphi, 13 Octobre 2016

The location is very convenient to many places and events in St. Charles. The hotel is clean and the staff seems pleased to serve you. When you walk into your room it is well furnished and pleasantly appointed. There is a complimentary breakfast which has enough choices to satisfy your needs, and a bowl of fruit is there in the lobby to satisfy your need for a snack. I think the room rate is good for what you get in this hotel.

"Management problems "
Janet S, 10 Octobre 2016

Nice older Best Western, great access to I-70,a great Road House restaurant adjoining the parking lot,easy to have a meal or a drink to unwind.This property has problems.First,our room had sheets that were very thin from use,blanket was hard and coarse,stiff from laundering harshly.The room was very clean, but no toilet tissue in sight,on or off the holder.No way to syart at a large property.Also not good for one young lady to be there alone at 6pm,on a week end night,especially when the presidential debate was being held there.(St.Charles is St.Loius) Quiet night, as we chose the 8th ,top floor.Breakfast was good,lots of the regular choices, and the lady running it, was on top of refilling all foods and coffee,abd truly miss personality plus sweet..Checking out,was a JOKE.At ck. In,we presented them with Best Western gift cards,she said she had to use our cr card until ck out,then use them.Fine until ck out, where they ran our cr card for the full amt.,and stated they couldn't do a credit for it then use the cards, as the main reservation desk,should have a note stating we were to use a gift card,and they had no such note in the system.Last night,today,no management at site,would be none until tomorrow, and front desk man had no authority to credit my cr card back and use a gift card.Then added the main reservation center should given us a number to use for reserving and he had to fill out a paper if it was used.Called customer care at corp. Best Western, guy was appalled, and a gift card was like cash and could be run on ck in or ck out,as such.No special calls,codes,were ever necessary.A formal claim has been filed to inform the MANAGER at the property,that his employees had not been trained to BW standards, and these actions placed a bad taste in.the mouths of reward members of the BEST WESTERN name and logos.The rules from them,are the same all over the world,and a GM of a BW can't change them,nor can his employees.Gift cards are cash in hand,to always be accepted.We'll see,outcome later.An 8 story BW should have had a management on duty,and more help at the front desk,am and pm shifts,especially in a city the size of St.Louis/St.Charles.

"Last Min Fam vaca"
_chasgibbs3, 06 Octobre 2016

This was a last min vacation for me and my little family. We wanted to visit the zoo and chose to stay in St Charles Mo. The hotel is beautifully decorated and the rooms are very spacious. It was so quiet that we slept past the breakfast time. We checked in late so the desk clerk asked if I needed a late check out, which was not needed the kids where too excited at 9:30am to let us sleep any longer. Definitely somewhere I would stay again.

"Stay with proven results"
robertjR2371ZD, 05 Octobre 2016

This was our second stay at this hotel There would not have been a second stay if we were not completely satisied with our first stay. Why not choose the best especially since there are so many choices out there! The hotel had a "fun vibe."

Crystal M, 03 Octobre 2016

We paid $180 a night. It was a fine stay but you can stay places much nicer for this price. The elevators were not working and the building is bit run down. Good breakfast and friendly staff. Beds were very comfortable and rooms were clean.

"Great Hotel Great Staff"
David U, 27 Septembre 2016

I stayed at the Best Western Plus Charles Hotel in St Charles Mo. when visiting my daughter at college (Lindenwood University). Arrived very late in the evening, however the desk associate welcomed me and stated they had the perfect thing after a long drive- my room was waiting with a really comfortable bed. Used the pool the next morning before breakfast to stretch out which was very nice.

"Nice hotel for pleasure, terrible wifi for business"
Jon S, 20 Septembre 2016

I stayed at the BW+ in St. Charles for a business trip in September. The hotel was fine if I were a pleasure traveler, with a good breakfast, clean and spacious room, and great staff. The advertised free internet was spotty at best and unusable most of the time, which made the business end of the trip difficult. I would not stay again for business, but wold on a vacation.

"Business Trip"
DEANNA S, 14 Septembre 2016

Hotel was comfortable, clean, great breakfast and pleasant staff. Checking in and out of hotel was fast and easy and would definitely recommend this hotel for business or pleasure. Will make sure to check out a Best Western Plus again.

"Nice clean hotel "
Lisa B, 11 Septembre 2016

We stayed here for a business meeting. It was incredibly affordable for what we got. The parking is free and easy. Located right off I-70 very easy to get to and close to several attractions. There are several restaurants nearby. Overall good clean affordable hotel. We would stay again.

"The pool was crystal clear, the beds were like big puffy pillows, and breakfast was awesome!"
in4it, 07 Septembre 2016

What more could you ask for? Well the staff was helpful, the computer room was clean and had more than one computer for use, and they leave the kitchen available to you all night if you need a piece of fruit, a spoon or some juice etc. in the middle of the night.

"rudely awakened"
Michael N, 06 Septembre 2016

we were rudely awakened early Friday morning, probably by hotel staff because they had to have a room key to unlock the door. fortunately we had the safety latch engaged and this prevented them from gaining entry. A very scary experience to be sure. the drapes were blocking air flow from the ac unit. and the pillows were too small.

"Close to so much!"
Jody Q, 05 Septembre 2016

I was pleasantly surprised when I checked into the hotel. After always staying at a LaQuinta or Drury I have high standards. The only complaints I had about my room was the water pressure was poor (I was on the 3rd floor) and finding the entrance (it wasn't clearly marked). I traveled 10 hours for my daughter's wedding right after working 8 hrs on an overnight shift and when I arrived my room was ready for me. It was fabulous to get into a clean room and lay down on a comfortable bed for some relaxation before the wedding. It was even better when after the wedding, I was able to go back to my room and not hear any noise from the hallway or the interstate which was a stone throw away. Bass Pro Sportsman Warehouse was less then a block away. Denny's was behind the hotel as well as a Walgreens, mc donalds and several other great places. The AmeriStar Casino was just down the road as well as the Budweiser Convention Hall. A great hotel for the money!!!

"Honor coupons"
Raymond R, 03 Septembre 2016

read previous write up: When I checked in the trainee female checked me in professionally even as i complained about the coupon. The senior desk attendant said to take the matter up the manage in the morning. I spoke with the manager and voice my opinion and was dismissed out right for standing up for the coupon and the lack of warning from the reservation desk at the corporate reservation desk. RRRoan

"Ok but not very clean"
Heather Marie V, 30 Août 2016

The room was average but it had a funny smell. My desk chair had something all over the seat. I had to put a towel down in order to sit. The bed was clean and comfy. The staff was very nice. The breakfast was good and the staff that was present during breakfast were very nice.

Cheri M, 30 Août 2016

My daughter and I stayed here during a local soccer tournament. Clean hotel with wonderful staff. We arrived right at the checkout time for the day, and they were able to get us a room in a short amount of time. Rooms were quiet. Comfortable bed. Good location.

"Great place to stay for the Arts Festival!"
Christie I, 23 Août 2016

This is a comfortable, modern hotel with nice decor, comfy eds and a great staff all at a reasonable price. Breakfast buffet had good variety and was well stocked. Rooms are quiet and staff is OUTSTANDING!

"Wonderful visit"
Dennis M, 21 Août 2016

Great weekend. Very clean and friendly place. Staff was great from start to finish. Breakfast was a real shocker the second day because they had bacon which most places only serve cheap pork patties all the time every morning. Bass pro and lots of other shopping or attractions all around. Stay here skip the others in St. Charles if you can.

T5829EYsusanj, 21 Août 2016

The hotel needs work on their toilets and bathroom fans. The toilets are low so someone who has had recent knee or hip surgery have a hard time sitting. The fans are noisy and need repair. The staff are wonderful and very helpful.

Sylvia F, 20 Août 2016

Very impressed with this hotel. Very clean, rooms are super nice. All employees were very friendly. I couldn't have asked for anything more. Even though I didn't use it, there is room service which is a huge bonus. And the breakfast is great. 5 stars!

"very nice for the price"
491jeraldr, 18 Août 2016

Comfortable beds, clean, good full breakfast. Would recommend to friends as good quality for the price. Stayed 2 nights and would use again when in the area. Hotel is older on the outside but refurbished on the inside.

"Needs updating"
marytraveler51, 15 Août 2016

We had a two room suite, but the sofa sleeper and chairs were VERY worn and dirty looking. I would not sit on them! Carpet also needs to be replaced in the rooms and hallway. The elevators were a little scary because of the jerkiness on the stops. The staff was friendly and the rooms were clean but linens appeared to be old and discolored. The AC and WiFi worked well, but the toilets were wobbly and did not flush well. Breakfast was average.

"Very happy"
Tara N, 15 Août 2016

The Hotel was in a great location, close to everything. Clean rooms, very modern bathroom. Breakfast was good, and checkout was a breeze. Will stay here again if we attend another concert in the area.

"great place close to the airport"
Randolph M, 14 Août 2016

great place close to the airport, friendly staff clean rooms great value. Several restaurants within walking distance.the rooms were very nice and clean and there are two elevators and seven floors.The front desk people were very friendly and checking in and out was quite pleasant.

"nice people"
Betty F, 11 Août 2016

The staff was very nice to everyone that walked in. Friendly maids and custodians. It's an excellent place to stay! We had a tire issue after we checked out and Elcid at the front desk helped us find a place to get it fixed. Wal-Mart, did the job and the price was very reasonable!

"very nice and great value"
Clyde D, 08 Août 2016

room has been completely remodeled. rooms are very nice and upgraded. still a work in progress (as is the whole area) but overall an enjoyable stay. parking is a difficult as the lot is very small due to the location. but convenient to local restaurants, Walgreen's, etc.

"Had a great visit!"
tcrowne1980, 30 Juillet 2016

During a softball tournament through the Midwest my family and I were able to stay at this hotel. It was excellent! The place was like a boutique hotel and it was super close to the Casino. Really cool hotel - great customer service too! We'll be back if we're ever in St Charles!

"not a "plus" hotel"
Owen L, 24 Juillet 2016

1st room i was assigned reeked of cigarette smoke. internet too slow to be usable, elevator cannot keep up with demand. breakfast area too small to accommodate a full hotel. staff were sympathetic, but did little to make things right.

"Nice Place"
Robert G, 14 Juillet 2016

Clean, fresh appearance. No unpleasant odors. Friendly staff. Air conditioner was quiet. Breakfast was good.Easy access to I-70. Close to restaurants and stores. TV and remote were in good working order. Allowed our little Dachshund dog.

"Very nice and afforable too"
April W, 12 Juillet 2016

Moved here from another hotel and was so pleased. It was very nice, beautifully decorated, comfortable beds, great wifi, and very clean. The price is very reasonable as well. No smoking rooms but they have a couple nice sitting areas outdoors for smokers as well as a patio area with tables, chairs, and ashtrays so I did not feel like a social outcast because I smoke. They offer an indoor pool, fitness room, business center, and media room. It is located next to several strip malls with all kinds of shopping and restaurants within walking distance and very close to the park. Rooms have refigerators and microwaves which is important to me since I usually stay for several days in one location while I am working and it saves me money on eating out every meal. I will definitly stay here again.

"Very nice"
Donna M, 11 Juillet 2016

Stayed three nights while visiting family in the area. Hotel was very nicely appointed. Staff always friendly and helpful. Plenty of restaurants conveniently located. Don't miss visiting Old St Charles. On site breakfast was good and lots of room. Beds very comfortable. Getting into hotel a little is a little odd. Could use another sign from street. When we are back in the area will stay again.

"Three day stay (our only 'long term' stay on a two week trip.)"
ann h, 07 Juillet 2016

There was nothing really "wrong" with this hotel. However, it was not our favorite place to stay. ( Of 14 days we spent 10 in Best Westerns and this was our longest and least favorite stay.) Most of the staff was very friendly, our room was clean, large enough for us, A/C worked fine. This is 'personal' but I hate those coffee machines! The breakfast staff; poor rating for them. True, the hotel was full, but their location suggests they should be used to that. We do not expect to hear the staff complaining about their jobs nor how 'tired I am today." Guests are PAYING for 'amenities' not to hear employees complain and definitely not to see messy tables and food service areas covered with trash and 'waste." The pool was 'closed' for some afternoons due to 'private swim school lessons'...sign taped to the pool door on the days of the school (not ahead of time.) We used the pool anyway. (Another 'amenity 'we were paying for!) The school was gracious about this. We used the laundry; no complaints! Worked great and clean clothes. Can't beat that! Really, not a 'bad' nor 'terrible' place-just not our favorite. Ann H

"Love this place"
Jack T, 06 Juillet 2016

We have stayed here multiple times in the last year when we visited family. We love that it is close to the interstate with short drive to downtown St. Charles that has great restaurants and shopping. It is very clean and inviting. The rooms are very comfortable and the free wifi is always a great perk. The bathroom is large and they provide towel racks and hair dryer. The staff is very pleasant and prompt when you request things. The breakfast room is large and stocked. Always come back to this place to stay!

"Room Available"
Moriah O, 05 Juillet 2016

I arrived at the Best Western Plus The Charles Hotel after experiencing a very long delay in a flight to MO. After looking for a place to stay near the St. Louis Airport to no avail, I began to drive Weest towards my final destination. I stopped at this hotel and was delighted that they had a room available. The gentleman that helped me with check in was very helpful and sympathetic to the travel trouble that I had been having. It is close to St. Louis - I think worth the drive to stay there and drive to St. Louis if you are in town for a vacation.

"Average stay "
MrsMcBride14, 04 Juillet 2016

My niece participated in a dance competition this past weekend so we booked our room at the Best Western because it was fairly close to the convention center. With a national competition in town and a booked hotel Best western should have been better prepared. There were no luggage racks available when arriving or departing, some staff were friendly, some were too good to speak, however the room was spacious, cool and clean for the most part. Saturday after a long day at the competition my niece and daughter were excited to hit the pool before going ot bed however we regret making the venture to the pool area. When exiting the elevator, with the pool door being closed you could still hear the kids. As we entered kids were running around the pool, jumping in, screaming at each other, etc. 21 kids were in the pool and 1 adult was sitting outside the pool. All of these kids were under the age of 17 and there is a signed clearly posted that 17 and under must be accompanied by an adult. My niece and daughter were both hit in the head by their football, they deliberately threw the ball at them because we weren't able to even get passed the stairs due to their crazy behavior. When addressing this safety concern with front desk staff, we were apologized to for the inconvenience, after the second time of making it clear that it was a safety hazard and not one hotel staff made it into the pool area yet, we were informed she hasn't had a moment to step away because she was so busy which tells me she was the only one on staff. Although the parents are responsible for their disrespectful untrained children, Best Western should have been more concerned about the safety of their guests.

"Best Western Plus, St. Charles"
892perryt, 03 Juillet 2016

Nice over all, except the Toilet in the room was Too Low for Comfort. Otherwise, the Hotel was Very Nice, Convenient, and well equipped. Have stayed at Several Best Western Hotels this year, and are extremely satisfied with all of them. If we plan to travel again, we will choose Best Western Hotels.

"Wonderful and Caring Place to Stay"
lamorris46, 02 Juillet 2016

My husband got sick on the way home and was placed in the hospital at St Joseph. I was looking for a place to stay and for my grandsons to stay. The nurse at the hospital call and talked to the manager and got me a good rate so I took the room for the night. I ended up staying 4 nights. I have to say the people who work here did everything they could to help me. They even made sure there was a handicap room for my husband when he got out of the hospital. I have to say the staff gets a five star from me. The hotel also gets a five star. If you are ever in the area this is a great place to stay.

"Great Hotel"
Dhaverma, 01 Juillet 2016

Used this Hotel for our base during a wedding this last weekend. We had a great experience. Found the staff to be very helpful and friendly. We had a few unusual requests and they were very accommodating.

"Humid and Warm Room"
clarissawallace1, 30 Juin 2016

Room is humid and sticky feeling and has an odor. Towels are ragged w stains & only 1 per room. Had to ask for more. Website made it look very nice & it was $50 less per night than Embassy. Wish I would have spent the extra money. On a better note the staff are very helpful & nice.

Jessica J, 27 Juin 2016

Awesome staff, clean room, excellent service! I would recommend this hotel to anyone who would want to stay in the St. Charles area. Great location all amenities and speedy staff. The price was very competitive and the overall room was clean.

"GREAT staff and bed, landscaping needs improvement"
Jennifer B, 27 Juin 2016

I thought that the location and hotel were AWESOME (the MOST amazing bed I've slept in!) and the front desk clerks were SUPER friendly! The "comfortable" driving distance to the cobblestone streets of Old Towne St. Charles was absolutely ideal. We didn't go to Ameristar but it was, literally, RIGHT across the street :)

"Not again"
Capt travel w, 26 Juin 2016

Stayed here for a long weekend. First the not good. It was 100 degrees out and the room didn't get cool enough. Also the air conditioner didn't take the humidity out of the room so it always felt damp. After being out in the heat I wanted to cool down, but no such luck. Told the front desk and they just talked about the heat. The good. Great breakfast. And the room they served breakfast in was very spacious. I stayed at other places were it looked like they converter a closet to serve breakfast in. Staff was friendly. Common areas were clean. Overall would not come back because of the room experience.

"Strong dog smell"
LisaK521, 24 Juin 2016

The beds were nice and comfortable but the over powering smell of dog was just too much. Also the carpet was still damp and room was also very musty. The location was a little tricky to navigate but close to the interstate.

"Nice hotel in general. Fantastic hotel for the price"
Bobby F, 24 Juin 2016

I am on a road trip with some friends paying their way. I've stayed in several hotels in the past few days. Most are pretty expensive. However, this one as average as it is may be the biggest bang for your buck. It's nicer than the Omni Shoreham in Washington DC and 1/3 the price. Comfortable bed, great staff, nice room overall. Highly recommended

"Great location, not very clean"
isaiah4113, 23 Juin 2016

I thought I had already reviewed this one but I cannot find it in my list of hotels reviewed, so here's my input: Don't stay here if you value cleanliness. Since The Charles is a Best Western property I expected a certain standard of cleanliness for the price. Cleanliness was not there. The bed linens appeared not to have been changed (hairs on the bed sheets), nor did the carpets appear to have been vacuumed or even shampooed in some time (lint and dark stains). The pillows on one of the beds were terribly musty; thankfully the pillows on the other bed were fresher. The halls and stairways needed some picking up as well. Though the staff was apologetic that the room did not meet our expectations, first impressions mean a lot and the first impression of this hotel were not good.

"best one of this trip"
AnnieBv, 23 Juin 2016

My sister and I traveled in Missouri, Kansas, and Iowa for a recent trip to begin tracing the Lewis & Clark trail. We stayed at four motels, picking a nearby one each night. They all cost about the same. This Best Western Plus in St. Charles MO was by far the best one. Nice room, very clean, very good breakfast, easy internet access, near where we wanted to be. Staff was helpful and nice. Cucumber water in the lobby was a fun plus!

"Weekend Stay"
Alissa S, 23 Juin 2016

This was just your average hotel for a weekend trip. Room was ready at checkin, the elevators were super slow that we took the stairs the majority of the time. Our room was clean, however cosmetically it could have used some professional painting and touch ups. The room was super humid, that the carpet felt wet while we were there. I felt that even at group pricing, it was a little expensive for what we got. Breakfast had a wide variety, and was pretty good. The breakfast attendant was super friendly, and wonderful at making sure that we got plenty to eat.

"very nice hotel - good value for the money"
gwyttenback, 22 Juin 2016

very nice hotel with a clean and family friendly environment. breakfast was very good with lots of choices and the pool was awesome - it was 12' deep! kids loved the pool and it was close to St. Louis to visit all that the town has to offer. i would recommend this hotel to everyone.

"Great Time"
Amanda W, 17 Juin 2016

A great time was enjoyed by all. The family had a great time and we can't wait to come back. We had a large crowd present so I know it would be hard to keep up with extra towels in the pool area and trash, but overall a great time.

"Best Western"
jerryj929, 14 Juin 2016

The staff were very professional. The interior was very clean and the exterior was also. I enjoyed the pool and grounds. The breakfast was especially delicious and comfortably served. I asked different members of staff many questions with great friendly answers. I also asked the staff for many different items sometimes they had them and sometimes they didn't but every time I asked for the items I received the items. I also politely asked for a late check out and the request was politely granted.

"Great Hotel at a Great Value"
303lorin, 13 Juin 2016

We stayed here for a family reunion. We have stayed here in the past when it was under a different name and the hotel was not too nice of a place to stay but since Best Western took over they renovated it and it is a great hotel. Great service, our huge family had a great time by the pool/patio, the rooms and common area were exceptionally clean, great breakfast!!!

"Amazing location"
sheilacQ9570TT, 06 Juin 2016

We had a wonderful stay at this hotel. Defiantly have competitive rates. We did not use the pool area but it looked very inviting. I would highly recommend this location. So close to downtown and other shopping areas. Plus a wonderful casino just down the road.We couldn't have picked a better hotel.

"Good Amenities, Could Be Cleaner"
Ann Marie M, 04 Juin 2016

The Best Western Charles Hotel is conveniently located just off Interstate 70 in the heart of St. Charles, within walking distance of the historic old town area and Katy Trail. There are many eating and shopping options, also within walking distance, from fast food chains to unique, sit-down eateries. We travel with our dog so we appreciate that Best Western motels accept guests with pets. While we are accustomed to being assigned rooms that have some wear and tear (what we call "dog rooms"), the room we had at this Best Western was one of the most worn that we have experienced. In addition, the pillows on one of the beds were musty and the sheets had enough random lint and hair on them to make us wonder if they had been changed. (No, it was not our dog's hair; she is NOT allowed on furniture!) For over $100 per night we had hoped that this Best Western would live up to what we had come to expect in Best Westerns. Otherwise, the staff was pleasant and the decor was nice. The lobby and breakfast area were roomy and clean. The free breakfast was tasty and included eggs and sausage as well as the usual cold items.

"Won't stay again"
John B, 04 Juin 2016

Rented 2 rooms. Arrived at 10pm. Diaper in trash can of 1 room as well as an ear plug on the floor. Neither room had shampoo or conditioner in them. Dirty sheets in pull out bed. Unsure of sheets on beds. Asked for them to be changed and maint. arrived and handed me a set of sheets. Bathroom door did not close in room 2. 1 elevator requires maint.

"Worth it and pleased"
Wendy W, 01 Juin 2016

I travel often and this hotel was a pleasant surprise. The room was nice and affordable. The staff were friendly and helpful. I had actually used a travel coupon and was surprised they honored it for a Holiday weekend. No regrets

"Excellent as always"
Andrew V, 01 Juin 2016

This is my third time staying here, passing through for work. The high standards Best Western has for service and room quality are what keep this hotel chain at the top of my choices, and this location is exemplary. The breakfast has ample seating, and good offerings. The gravy was a good, creamy, peppery gravy, which went very well over top the bacon, eggs, and cheese on the tortilla.

"Excellent Stay"
Marvin C, 31 Mai 2016

Great hotel with excellent customer service. The room was very clean and comfortable and there was plenty of restaurants within walking distance. My sons enjoyed the clean pool and fitness room and breakfast was better than most hotels we've been to before. I will definitely come back again. Good job Ed Sosa.

"Best Western Plus"
Sandra G, 29 Mai 2016

This was a portion of a trip heading to Colorado; we have stayed in many Best Western hotels. I would advise people to stay in at least a Best Western Plus. I find the Plus to have better food, cleaner and amneties are better. Book ahead; we tried to book on the road so we knew how many hours more we wanted to drive. This did not work out to very well. We have a little Yorky and finding a Plus can be difficult sometimes. I will always get online from now on to get the at least the Plus hotels.

D740YRlindam, 26 Mai 2016

Excellent Best Western plus. Excellent staff. Very clean and large rooms. Breakfast usual but plentiful and fresh. Enough parking for guests. Indoor pool area very clean. Coffee and water available in lobby 24/7.

"St Charles stay"
Cynthia C, 26 Mai 2016

wonderful experience. kids enjpyed the pool. beakfast was the norm but it was always kept fresh and the area clean. always a smile on employees faces. would stay again. parking was good. close to all types of activities.

"friendly staff nice area good price"
Trever W, 19 Mai 2016

the price was very good, the breakfast burritos hit the spot, close to shopping & restaurants. The staff was very helpful, nice lounge area, the only bad thing was there was not a hot tub.. The bathroom was nice I like seeing something different it was a corner style sink with tons of counter top space.

"A very rested stay:)"
Elizabeth P, 18 Mai 2016

. WE had just traveled to Mississippi to our granddaughters graduation and was returning back to Indiana I would gladly recommend this Best Western Plus to anyone, really enjoyed it's comfort; and the staff were excellent which made our stay very nice.

"Comfortable for a short stay"
belisaH, 18 Mai 2016

Stayed for 1 night because I was in a 5K. Small room but clean and comfortable. The only reason I gave it 4 stars is because there was a hint of smoke in the room even though it was a non smoking room. Asked for a quiet room away from the elevator and that's what I got. Breakfast buffet was typical small hotel fare but adequate if you're just looking for a quick meal.

"Traveling to Ohio"
Russell R, 18 Mai 2016

Stayed here before and was happy to find there was room for us. Very good hotel for traveling through. Super breakfast before departing to out next stop. Room was in very good working order. We will stay here again.

"Thunderstorm Alley"
John H, 18 Mai 2016

Mediocre experience. Not a great destination in itself. More of a necessary stop over. Close to St Louis Intl/Lambert Airport. Close to Bass Pro Shops. Many restaurants nearby. Fuel stations and car wash.

"Nice location, efficient for business travelers "
Edward W, 17 Mai 2016

A good choice for business travels and others as well. Indoor pool. Bed is comfortable. Rates are very reasonable and amenities like restaurants, banks, drug store, etc. are close nearby. WiFi is reasonably fast and there's a nice business center. Desk with adequate plugs and plugs near bed for iPhone/alarm. Bathroom includes shower/tub and is decent size. Breakfast is included and was adequate for a quick bite.

Stacy C, 17 Mai 2016

Our softball team stayed here for a tournament. The rooms are nice and clean and it's quiet at night. We didn't have a chance to enjoy the free breakfast because our games started before the breakfast began (breakfast doesn't start until 7 a.m. on Sat. and Sun). The kids enjoyed the heated pool and the staff was very friendly. Bass Pro Shop and Denny's are right next to the hotel. The hotel is easy to get to and conveniently located.

"Nice Place"
Iam U, 16 Mai 2016

I was pleasantly surprised at how nice the hotel was kept. It rather apparent it is old, but they have done a nice job to make major improvements. As I had seen on other reviews, the pillows were HORRIBLE! Ask for new, but I doubt anything will be changed. Most of the staff were very friendly, however the night clerk was rather curt and rude to any questions I had early in the morning. Must have woken him from his nap by the look of his clothes.

"soccer weekend"
Amy S, 13 Mai 2016

convenient t location. good value. good breakfast. overall clean for age of building. helpful staff. good pool for kids. confusing as to what is MAIN entrance, turns out, either one! room keys will not work if kept in pocket with any credit card.

"Clean, comfortable, & coupon rate"
Pamela M, 05 Mai 2016

We planned to overnight in St Louis area & saw the $69 hotel coupon. The TA reviews were mostly favorable & our actual stay greatly exceeded our expectations. Amanda was most welcoming. She provided directions & not only great dining suggestions but discount coupons as well. We had a clean, comfortable room, delicious full hot breakfast. Another stellar employee, Susan, befriended & assisted everyone as she cheerfully completed many tasks for guests. Although the hotel was a bit challenging for our navigation system, it's in a perfect location for shopping, dining, or just walking around in Bass Pro. Highly recommended.

"Great place to stay!"
Sarah T, 02 Mai 2016

After checking out of the 1st hotel we stopped at because it was so gross, this hotel was a breath of fresh air. The staff were very helpful and friendly. The pool was great, my kids were in it for a large portion of the time we spent there! The room was very clean and the bed was comfortable. The complimentary breakfast was awesome, they put out a huge spread! I recommend this hotel for any type of person to stay at. It doesn't have a hot tub which was the only down fall for the adults, but it was still great!

Keith G, 29 Avril 2016

The bed was super comfortable and the A/C worked wonderfully. I went for a business trip and was so exhausted after work each night... The bed was my salvation! I do recommend this hotel to anyone staying in the St. Charles area!

"Decent Hotel"
djn112, 28 Avril 2016

Got this hotel for a college visit on hotwire. It was rated as a 3 star, but I think 2 1/2 stars is more realistic. All of the staff we talked with were helpful and courteous, the room was large and clean. The common areas of the hotel are a bit worn, the breakfast was average hotel fare. The parking lot was ample and close to entrance, and the hotel is close to the interstate. The shower pressure was horrible. For what I paid for the room, I got my moneys worth. There is a lot of shopping and restaurants nearby, and it is close to Lindwnwood University.

"Price is Right"
Jane N, 28 Avril 2016

The Hotel was Awesome for the Price that I paid.. Everyone in the Hotel went out of their way to make our stay very comfortable. There was a couple of things in the rooms I didn't care for but like I said the price was right.. There was a lot of choices for breakfast even for the healthy eater.. My overall stay was Lovely

CHRISTIAN S, 27 Avril 2016

I have stayed here many times and it is always clean with a courteous staff. I like that there are several restaurant choices that are walking distance from the location. The heated pool and the included breakfast really is a nice addition.

"Great Job"
Brian H, 25 Avril 2016

The staff at the front desk was so nice and friendly. The rooms were nice and the breakfast was really good. I would recommend people to come and experience this wonderful hotel... Thank you to the staff there.

PriusPower, 23 Avril 2016

We picked this hotel because it looked like and reviews suggested they had a nice big pool, as our 9 yr old grandson was with us. It was smaller than expected, cold, and no separate hot tub, so scratch our primary reason for selecting this BW. Everything else was a very mixed bag. Our king suite was very spacious, but housekeeping said we have to make-up our own hide-a-bed, which we did with the stained, worn blankets they provided. They had a good continental breakfast and very personable people at the front desk, but the front desk people had no uniforms and were sporting lots of tatoos, not very professional looking. The hotel hallways and common areas are well worn and need a refresh.

"Worked for a night. Great Area for Food and Shopping within walking distance."
LoveTheMidwest_2016, 22 Avril 2016

The hotel was OK, clean. Staff was very nice. Area was great. Next door to Texas Roadhouse, Chinise Buffet, Waffle House?, Sports Bar. Gordman's, Bass Pro Shops in shopping center. Breakfast was very good. The Breakfast Person attentive. Would stay again. Washer & Dryer on main floor, would be a great feature for a traveling family.

"Great staff, great rooms, great breakfast..."
Andrew V, 22 Avril 2016

The staff, the cleanliness and comfort of the rooms, the location, and accepting CLC are all the reasons why I will keep this property as my #1 choice when working in northern Saint Louis area. It is always a pleasure checking into any Best Western, and this one is no exception. I will definitely see you again!

Michelle W, 21 Avril 2016

Very nice hotel. Very clean and spacious. Room was a very nice size. The breakfast is very nice. Well maintained. Very close to many shoppes and restaurants. Nice pool area. Staff very friendly and helpful. 8 restaurants within the block.

"Great Place to Stop and Rest"
Patricia R, 18 Avril 2016

Great place, nice pool and weight room, staff is excellent, rooms are large and clean, bathroom is arranged nicely, overall I'll be back Not a great place for a conference - only one room available and very small - despite this, the staff did their best to assist us in all our needs and made the conference a great conference. They listen to your needs and make them happen. Great place - you won't be disappointed.

"Well maintained property"
Sarah L, 14 Avril 2016

I needed a reasonably priced hotel in the St. Charles area for a business trip, and the reviews on Trip Advisor for this property were good. I gave it a try, and it was nice. The entrance to the hotel actually feels like the back of the hotel so I had to drive around the property to make sure this was where I needed to go in. The rest of it was great though, clean, fun colors, comfortable, bathroom towels were soft!

"Five Star"
950donnaj, 05 Avril 2016

Super friendly staff and excellent service. Room was very clean and hotel was maintained well. Also we drove a truck towing a trailer and access and parking was very easy. Would stay there again! One of the nicest Best Westerns we've stayed at!

"Not a bad place to stay"
colts2178, 03 Avril 2016

Stayed here for a concert that they were having at the Ameristar. Very convenient access to the casino and extremely close. Rooms were clean. Bed was comfortable, and check-in was pretty quick. We didn't go down for the breakfast in the morning, but were told about it during check-in. My only complaint is the elevator access. It's a decent sized hotel, so would be nice to have another elevator. But all-in-all, I'd stay here again.

"Don't stay here if you want to sleep"
St_louie_Girl76, 28 Mars 2016

The hotel is located close to the highway on ramp. Which is currently under heavy construction. My family stayed two nights, the first night we were woke up before six am due to construction equipment and a dozen dump trucks outside. This constant beep of the trucks being backed up went on for hours. The next day the hotel moved us to a room across the hall to avoid a repeat of the evening before only to be woke up at 8am by house keeping staff whistling and signing and slamming room doors. We won't return.

"Good value for the money"
Daniel S, 28 Mars 2016

Staying a few nights on business, attending a conference at a casino nearby. Not a casino fan, also wanted to attend on the reasonable side. Staff fine, room fine, breakfast OK, cleanliness OK, great location for me, I would definitely stay there again. Hopefully this is 200 characters

"St Charles, Mo"
R L J, 21 Mars 2016

Very nice motel and easy getting on and off interstate 70. I would rcomend this to everyone. Clean and confortable rooms. close to attraction in St Charles and close to St Louis..They are currently remodekin this motel, but that did not cause any problems.

"Staycation hotel of choice"
Karen G, 14 Mars 2016

Whenever we want to take a break from the everyday...we stay here. The kids love the indoor heated pool, the staff is friendly and helpful, and it very clean and organized! We try to get here at least twice a year.

"1st time visit"
Lori K, 13 Mars 2016

The main entrance was hard to find at first, I drove around the entire building before finding the door. The staff was nice, the room was clean and smelled clean. The only down fall I had was with the television. No guide of telling you what channel was which, unless you scrolled thru the television it self. Other wise, It's nice.

"Top Notch Location"
Laura H, 13 Mars 2016

This hotel is located in the center of historic St. Charles Missouri. The staff was professional and the room was large and obviously updated bedding and bathroom. Everything you need is within a mile or so of this hotel, market, restaurants, Bass Pro, and the Historic District which has old world charm you don't want to miss.

"Nice Place with Helpful Staff"
Dreamer72, 10 Mars 2016

This was a great hotel with friendly staff. The rooms were clean and comfortable with nice amenities such as fridge, microwave, flat-screen tv, free WiFi, hair dryer and a service for if you forget anything. They also have a nice pool and fitness center. We were very comfortable and it was a very nice place to land after a long day of traveling.

"better on the inside"
Melissa A, 08 Mars 2016

this was a nice hotel with friendly service by 99% of the staff. just had one bad apple in the bunch. the inside looks to be remodeled and is nicer on the inside than the outside looks. the parking lot is not the best and the main door is not labeled well but it was convenient and cost effective.

"Great hotel"
Emily M, 08 Mars 2016

We had a great experience here from the reservation to the check out! We were needing a specific type of room (suite with rooms separated by a door) because we have little kids and they were very helpful in helping me find the right type of room and it was excellent!

"Great place to host a meeting"
Rosalee E, 06 Mars 2016

I recently had 11 people in for meetings for 3 days and the location was great. Close enough to the airport for those flying in and close enough to Hwy 70 for those driving. The Charles Hotel has great accommodations. It has recently been renovated and the rooms are clean and all my guests raved about the beds. Not sure what kind the hotel has, but I can tell you we all loved them. The breakfast that was included was very nice and the lady who attended the breakfast, kept on top of keeping the tables cleared and making sure that everything was stocked. She was kept very busy as this hotel is used by lots of sports teams who come to St. Charles to play soccer, basketball and indoor football. The front desk and housekeeping staff were also very friendly and helpful. I worked with Tiffany Barnfield in sales who saw that we were well taken care of. Having lived in St. Charles all my life, I have known about this hotel a long time but hadn't visited it since it was renovated. I was reluctant to use it for my meeting but thought I should at least visit it. I am so glad I did. I was very pleasantly surprised. I will strongly recommend it to others. In fact, on our last day there, a lady who was considering it for some of her family who would be coming in for a family reunion asked for my opinion of the hotel and I told her she should definitely plan on using it. She won't be disappointed.

"Charles hotel has everything"
bobjan415, 04 Mars 2016

the Best Western Plus Charles Hotel In St. Charles has everything. It is located at a shopping mall next to I-70, with easy on and off access. It has three restaurant within easy walking distance, including Denny's. Chinese buffet and Mexican Buffet, a Walgreen's across the street and Bass Pro nearby. the staff is very friendly and accomodating. They even have a grounds keeper who can be seen chasing paper cups or plastic bottles on a windy day.

"Not as expected"
DebbieP-9352, 04 Mars 2016

The hotel appears second rate from the outside and lobby area. Not a Plus hotel by any means. I would think of it as simply a Beat Western and I do not normally book Best Westerns (but will book Plus). The room was actually ok, but below expectations with the higher designation. Let me also mention that this was a free night that I had booked and I was still disappointed!!!

"Great place to stay in St. Charles"
Pam M, 29 Février 2016

The Charles Hotel is a great place for a weekend stay in St. Charles. The location is great for Main St and the casino and for visiting family. Our room was spacious & comfortable with an easy chair & ottoman, as well as our king bed. There was a large mini-fridge, microwave & coffee maker. (The coffee quality was even surprisingly good!) Our room was clean & quiet too. If you're looking for good quality at affordable rates, look no further!

"fun trip"
Christy H, 26 Février 2016

Great stay at the Best Western, clean kind caring staff. Cable was good, bed was comfortable, front desk was very helpful. The facilty was very clean and tidy. Good location off the highway, esay entrance and exit.

"Nice Hotel"
Keri M, 21 Février 2016

Very nice hotel. The room was quiet, clean and comfortable. It was an easy check in process. The breakfast is nice and has a variety of food available. Very close to any shopping malls/stores, casino and food establishments. Right across the parking lot is a steak house, Bass Pro and other various stores.

"Ruined our special night"
Krypotknight, 20 Février 2016

My husband and I booked the jacuzzi suite for a little getaway. When we arrived we immediately noticed that the jacuzzi had a ring around the bottom, but we had anticipated this and cleaned it out ourselves. We went out and enjoyed downtown St. Charles. When we were showering the next morning, we also noticed huge poop stains all around the toilet bowl. It was disgusting and did not meet my expectations of any hotel, much less a $200 a night hotel.

"Worst hotel I've ever stayed in...."
Ian M, 20 Février 2016

First off when I walked into the room the smell of smoke hits you in the face, even tho it's a non smoking room. The Hispanic workers hit on my wife while she was walking to her car. The curtains have mold all over them. Room next door had a party until 3am. Would not recommend this hotel to anyone ever.

"Saint Charles delight"
Betty S, 07 Février 2016

I have stayed at this hotel before and I was pleased both times. I was offered an upgrade in a very large suite because I have platinum rewards status with Best Western. When they say Loyalty as it's rewards, they really mean it. I also had a $100.00 Best Western Rewards gift card that I earned and I used for this stay. I will return here again when going through this area.

"Fine for one night"
SillyG2003, 02 Février 2016

Spent one night here on our way home. The hotel is right off the interstate and is next to a shopping center so there were a half dozen eating establishments within walking distance. The gal at the front desk during check in was very friendly. The lobby and hallways were clean and had been recently updated with fresh paint, wall décor, and furniture. The room had also been updated with new furniture, paint, and wall décor. However, the bedding on both queen beds while clean had a couple of stains and there were a couple of stains on the front edge of the tub. This hotel would be fine for one night while passing through St. Louis.

"Nice Hotel. Friendly staff!"
473jeaniem, 01 Février 2016

Spent two nights in Jan 2016. Nice large room, comfortable bed, clean except for a couple of pills I found on the floor by the bed. I like it cold in my room and could not open the window so turned the a/c down to 61 but it did not feel like it cooled the room down as much as I had wanted. All the staff is very friendly and welcoming. Breakfast buffet very nice. Walking distance to restaurants and Bass Pro Shop. St. Charles is a very historic town (first capital of MO) and there is a very quaint shopping area on Main Street.

"First and Last Reservation"
Jennifer C, 27 Janvier 2016

This hotel is very nice and clean, the rooms are fabulous; roomy, comfy beds, clean, and quiet. Unfortunately, I experienced more cons than pros during my 4 night stay at this hotel; my time in St. Charles Missouri was for business only near the hotel, so I did not spend much time in my room or at the hotel for a majority of my stay. #1-The shower-head hardly had any water pressure which made my bathing time much longer (hopefully my neighbors above, below, and next door were not too disturbed with the half hour to 45 minute long running water). #2-Upon my first night stay and returning the next 3 nights thereafter, the "gift shop area/gift shop wall" was not stocked with a selection of beverages, mostly water and a handful of Diet Coke which were mostly outdated. Candy, a few frozen foods and chips were available. The following night, we asked the associate at the counter if there were any soda machines available in the hotel and she said there was one on floor 3 and 5. The machine on floor 3 was "out of order" and the machine on floor 5, was sold out of most selections; the only drink in stock was Sierra Mist. I don't mind purchasing a bottle of my preferred choice of pop for $2.00, but it was upsetting to only be able to choose Sierra Mist and pay $2.00 for it. Returning to the hotel on our second night there, we had asked another associate at the counter if the machines had been repaired and stocked. She was not able to answer the question and asked the gentleman who was sitting on a bar stool behind a wall in another room who had his full attention on his cell phone and without even acknowledging us (the customers) he responded to the associate with "The GM will be here tomorrow". I was confused, what did the GM being there have to do with our question??? In other words, he was too preoccupied on his phone to professionally represent his company to acknowledge us, to maybe sincerely apologize and answer the question with a simple "no". Returning on Tuesday night, the machines remained the same; therefore we didn't even bother to check anymore for the remainder of our stay. We then made sure for the remaining two nights, we supplied our own beverages and was able to store it in our rooms in the refrigerators. #3-In addition, they advertise free wireless internet and a business center; Sunday night, we were unable to connect to the internet provided by the hotel as advertised. From Monday through Wednesday night; it was touch and go during the night time. The business center had 3 separate computers and 1 printer available for customers to use; 2 of the 3 were "out of order" and the keyboard connected by blue-tooth to the third working computer, would not stay connected most times. Asking the hotel staff for assistance, I was advised IT was not on-site to assist. Each time I visited the business center, I brought my own laptop and a USB cord to connect to printers, but didn't locate an open port to do so. On the third night, I needed to scan something and had asked the associate if the printer had scanning capabilities, she was unsure and said that another customer had mentioned being able to figure a way of doing so. She suggested I could disconnect the USB cord from 1 of the 2 non-working computers and plug it into my laptop to see if I could print and scan. Unfortunately for me, I am not very computer literate and was not able to figure it out. #4-One of the female associates who was on staff spends a lot of company time on the telephone talking with friends or family and her 'mom' than she does taking care of customers who are presently standing in front of her, unless you're a male. I witnessed her talking on the phone once and a guest was standing at the counter for at least a minute waiting for her to acknowledge them, but the associate was too busy talking to a group of men at the other end of the counter. She did finally acknowledge and took care of the guest. A separate time, I needed assistance and approached the counter, where the same associate was on shift and again, on the phone talking to someone about something personal; she finally told her mom to hold on and set the phone down on the counter, assisted me in a hurried manner since I was obviously interrupting her at work and mentioned to me that she was talking to her mom about her ill child. It's possible the discussion was about her ill child, but what I heard was about a man. For me personally, I will not be making future reservations at this particular hotel in my future, nor will I recommend it to anyone I know. Unless you plan ahead and supply your own beverages, require less showering time, and do not have a need for the business center; this hotel really is nice and clean, the rooms are great, and some of the staff are more courteous and professional to their guests than others.

"Unsafe and poor service"
Amy J, 19 Janvier 2016

We spent the weekend there for a youth team event. On the last night we were staying there was a knock on our door at 11:30 at night. There was a man at the door with towels and a box of tissues offering to clean our room. I shut the door and called the front desk. They advised that this was not their employee and would check things out. She called back and advised that no one could be located. At this point my wife and daughter we both upset. I asked the front desk to contact the police. We then packed up and left. I very thankful that I elected to attend this weekend and they were not alone. Unlike many hotel, the doors are not locked at night, the rear of the facility is poorly lit and there is no security guard on duty. The property is located next to a quick mart and all night dinner. Ironically, this late night visit was the only attempt to clean our room during our stay. We will not be back.

"Average best Western, not a Plus"
Warren Dahl P, 17 Janvier 2016

The room was smaller than other upgraded best westerns we have stayed in, The bathroom did not have any towel racks, no lotion, only one regular coffee packet. No nice chair to sit on. One evening upon getting into the elevator pressing # 3 the door closed and we went to the basement. the door opened and a large laundry cart was pushed in taking up half the elevator. back to the first floor we went and the man tried to push the cart out We had to help him, We got off to talk to the receptionist, who didn't seem to care.

Brightens, 16 Janvier 2016

We arrived without reservations about mid-evening and was able to acquire one of the few remaining rooms which was king room. It was stupendous.....spacious, light decor and very immaculate. The amenities are grand, and the breakfast buffet was small yet delicious. It is easy to access from the street and from I-70. Elevators were small and slow, though. If you have many people or a group, it may be better to take the stairs.

"Loved the pillow-top bed!"
Connie L, 13 Janvier 2016

This is probably the best Best Western Hotel I have ever stayed at. The staff was friendly and welcoming. The room was clean and the pillow-top bed was so comfy. There was a full complementary breakfast with scrambled eggs and almost everything you might like to have.

"good price, clean hotel, average night-staff service"
Taylor L, 03 Janvier 2016

we had issues with the shuttle pick-up from Ameristar not showing for 35-45 minutes, and had issues with the night staff at the hotel in general. we stayed in a suite room with a pull-out couch that we did not have linens or pillows for, so we called and were told there were not linens for pillows in the entire hotel for us. overall the hotel itself was clean and the room was nice for a great price. the woman that checked us in and out was most friendly that we were in contact with. breakfast in the AM was delicious. would stay here again for location and price but will definitely bring my own pillows and blankets.

"Holiday Travel"
Anita Z, 02 Janvier 2016

Loved staying here because we could bring the dog and visit with family. There were probably 20 or so dogs at the hotel and no "doggy" smells in hotel. We got the opportunity to go downtown St. Charles and shop and also the guys got to go to Bass Pro. Only draw back......rain, lots of rain and flooding

"Could not get home"
Kathy A, 02 Janvier 2016

I was flooded and could not get home, good place to stay. Easy to make reservations and checkout was also easy. Good customer service and nice bed. Many restaurants close to hotel. Made reservations late in day and rooms were still available. Thank you

"!!!!!Absolutely Amazing!!!!!"
Nick B, 27 Décembre 2015

The staff at the front desk make you feel warm, welcome, and excited to stay at their property. The property is in absolutely amazing condition. The room was well above my expectations. The breakfast was amazing. The lobby was amazing. The pool was warm. The lounging room was awesome. The housekeeping staff do a amazing job. The maintenance staff are impressive. The biggest thing is I spent my Christmas at this location and they had a tremendous amount of staff available. I would like to express my deepest thanks to all of the people at this property. Our Christmas was relaxing and memorable.

"Disappointing "
Floyd M, 22 Décembre 2015

Sadly, I reserved a double queen suite at the Best Western in St Charles. I am a loyal diamond member and almost always stay at a BW+ for business or pleasure. I like the concept of the suites here, two rooms for the rate of one, but it is quite a failure here. Rooms are not set up efficiently and lack most features of a traditional suite. For example, the "living" room features a coffee table, fold out couch, and a 27" TV. We use 27"ers for monitors these days. I would expect a standard sofa/love seat combo, full size desk, and sizeable television set. Bedroom was plain as well...2 standard beds and a credenza awkwardly placed as if the other hall door were intact. Light switch is also placed in standard location, but door is must navigate through the first room, walk through @ far side of room, and blindly make your way through the room. On the note of electricity, only 2 receptacles were accessible for use. On my quick count, there were over 10 blank covers on junction boxes in the room. Other than that, small gripes include overall cleanliness....extending into the fridge. Drywall work/patching is sloppy and HIGHLY visible throughout. Elevators are too slow and small for this property. Also slightly scary that the 8th floor doors open before the elevator stops. Final note, receptionist thought he was funny and attempted to make jokes during check in. I just got done traveling, I am ready for my room...plain and simple. On top of that, I wasn't offered welcome bag or points. Trivial, but still lacking of the staff. In the end, I was really excited about ringing in the new year and staying loyal to BW as we will soon have the Diamond Select level. After this last stay, I may look elsewhere. If you are looking for a multi room suite, do yourself a favor and stay at Ameristar or, if your location is flexible, Home2 Suites in Forest park.

"Clean Pet Friendly Hotel"
Arthur P, 18 Décembre 2015

Great Location, Friendly Staff. This hotel accepts small pets for a nominal fee. ($10 a night; had to pay $25 a night at different chain in New Orleans) Room was spacious, no issues with layout or cleanliness, though would have preferred more electrical outlets for our electronics. Breakfast is fairly typical for this type of hotel, OK; nothing to write home about. The front desk staff were especially attentive in making sure our billing on check-out was accurate. My wife & I would definitely stay here again.

"Best Western in St Charles MO"
James T, 14 Décembre 2015

I would say stay you will be happy its a perfect location right off interstate great food and a caring staff the pool was clean and so was our room its close to main street and thats where most people want to go

"better than expected"
Kevin L, 07 Décembre 2015

For a business trip i was given two places to go. I picked this motel and was surprized at the quality of the motel. Better than i expexted from a Best Western. the people were very helpful and the location was perfect for a downtown experiance.

"Never again!"
Judith P, 21 Novembre 2015

This hotel is a mess. It was dirty and in desperate need of refurbishing. It was so bad that we took pictures and submitted them to the hotel management. As of yet we have not had anyone contact us. Stay somewhere else!

"Not Bad"
Chris P, 18 Novembre 2015

This hotel was not bad. It was a bit over priced. It was clean and comfortable just not a lot of extras. The location was great. The Old St. Charles shopping area was very close and easily accessible.

"Best Best Western we've ever stayed in!"
Judy0512, 18 Novembre 2015

We really enjoyed our stay at the St. Charles Best Western. We stay in a lot of Best Westerns when we travel, and this one is by far the most enjoyable experience we've ever had. From the moment we checked in, until the day we checked out everyone was very pleasant and helpful. The room was very nice, well decorated, and spacious. The breakfast offerings were well done, and plentiful. We wish we'd brought our bathing suits, because the indoor pool looked very inviting. It's a large pool with a lift for anyone who might be disabled. If you are looking for a hotel in the St. Charles area, this is definitely one to check out.

"hard as a rock"
Lees2780, 17 Novembre 2015

bed was hard, springs felt near the top. room was plain, decor sparse. very casual atmosphere. breakfast was decent. Front entrance was odd seemed like you were entering through the back service entrance. next door to Texas roadhouse and Bass Pro Shop.

"Wonderful Service, Good nights rest."
Steve Y, 12 Novembre 2015

I was pleased with the accommodations, and the professional and polite front desk staff...I found them helpful and pleasant. When I did not know the address of the hotel...I called ahead and Sarah was real helpful in getting me the information and confirming my reservation. I felt she went above and beyond. Which left a positive impression from the start.

"Comfortable stay, easy access"
Rhea A, 12 Novembre 2015

En route cross country, we stayed at several BW's. The St. Charles property was perfect for our needs, esp. since we travel with our dog. The property was convenient, the rooms clean & updated. Complimentary breakfast was just what was needed for our AM. Staff was very friendly & helpful, but couldn't make the TV in our room work. They offered us another room, which was great, but we had too much stuff (with a dog) to move.

"pleasant surprise"
shappyhappy, 11 Novembre 2015

one of the cleanest rooms that I ever stayed at. Great job to house keeping.!! Breakfast was average, but that's okay, and safety wasn't a concern. I will say traffic is very bad in that area so allow yourself enough time.

Tammy S, 10 Novembre 2015

What a wonderful experience. The room was everything it said it would be. We stayed in the King Jacuzzi suite and it was amazing. The room is very spacious. The hotel, lobby and breakfast room were all exceptionally clean. Great location for restaurants and entertainment. We loved it.

"Recent Visit"
Carol J, 09 Novembre 2015

I recently had to come to St Charles on business and had my dog in tote. They were very accommodating and pleasant. Upon arrival, the person who took my reservation also checked me in and was happy to see my dog too! The stay was great! I couldn't have asked for a more pleasant staff.

"Great Service, Clean Room and Excellent Breakfast"
Abby D, 02 Novembre 2015

From the time I checked in our group of 5 rooms to the time we checked out, did not have one less than acceptable experience. Front desk staff was efficient with check in and check out process, which made the entire stay much easier

"Comfortable and clean, good value."
D M, 31 Octobre 2015

It was easy to drive to the airport from the hotel. The breakfast was excellent, staff friendly and helpful. The Best Western PLUS The Charles Hotel didn't seem as "fancy" as other Best Western Plus hotels we have stayed in, but it was nice, comfortable and clean and we would stay there again.

offthecuff2010, 31 Octobre 2015

IMPOSSIBLE TO FIND! NO SIGNAGE OVER EITHER THE FRONT OR BACK ENTRANCE! Located behind a Denny's, if you are lucky enough to find it! One enters a depressing, shabby hotel with diarrhea colored walls and an equally depressing color scheme throughout. Expensive for what it is ....we would never return!

"Just okay visit...."
Justtwobeachbums, 30 Octobre 2015

My wife are temporarily living in different cities (she in Michigan and I in Oklahoma) and were meeting in the Saint Louis area for a long weekend visit together. I selected this hotel in Saint Charles based on TripAdvisor reviews from other guests, and it's fairly close proximity to both airport & Saint Louis. Our room was a "King Suite", which was a little deceiving in that it is not a suite as you would normally expect, but actually two rooms that had been converted into a two room suite. in the room you entered from the corridor there was a bathroom, some comfortable seating, tables, a writing desk, microwave, and mini refrigerator, there was also a flat screen TV that I think would be considered small by hotel standards these days. From that room you went through a door opening, that was at one time used to connect the two rooms, to the bedroom side of the "suite". It is very roomy but laid out oddly in my opinion, the light switch in the bedroom side was still located over on the wall next to where the entrance door from the hall used to be, which has been filled in with drywall & painted the outline of which was easy to see . There were funny open areas where it looks like something should be, perhaps an arm chair for reading in the bedroom next to the floor lamp, more local art on the walls to fill the gaps would be better also, to me it just feels like two hotel rooms that were partially remodeled, but not a suite. The two bathrooms seem to have also been partially updated with a granite vanity surface, under-mount sink, large mirrors, and ceramic tile floor etc, but then the tub surround, shower heads seem old and dated. The shower curtains in both bathrooms appeared to have been placed on the rod backwards and inside out, with the tag left sticking out on the room side in both bathrooms. We noticed the comforter was stained, and placed on the bed so the long tag would be in your face, the carpet base was pulled away in the bedroom.... It was a nice room, the common areas were well kept, the staff was mostly friendly, but the attention to detail seemed to be lacking. In the end we were left wondering what determined when a property was considered a "Plus", as we have stayed at "standard" Best Western's that seemed to have much nicer furnishings, more comfortable mattresses/pillows, updated room decor's, and better amenities. It was clean and mostly comfortable, some of the behind the scenes staff we encountered went out of their way to be extremely friendly while some front of the house staff seemed indifferent to us when spoken to. It wasn't a bad stay, I guess we were just expecting a "Plus" experience and that did not happen.The breakfast staff was wonderful each day! That being said, I am still a loyal Best Western, Business Advantage & Diamond Elite member, My wife and I plan to return to the Saint Louis area for a longer stay, probably in the spring, but I believe during that next visit we will likely stay at one of the other BWI properties in the area.

"Average for this BW"
Larry M, 30 Octobre 2015

I checked in and was given my room key. Went to 5th floor, smelly..Went to eat and came back and found my bed was wet on the matress..Must have been cleaned and not dry..Had trouble with internet, front desk was kind of rude, couldn't understand her. Otherweise average.

"The accomidations were fine but the maid service was poor."
P R, 30 Octobre 2015

The maid service was lacking. There were 4 adults in the room. The towels were removed even when you left them hanging up. Sometimes we got 2 wash cloths and three towels or three towels and 1 washcloth or just two towels and one washcloth. We stayed 4 nights and had to ask for either towels and washcloths every night. On the third night we had to ask for toilet paper. The hotel was fine, and breakfasts pretty good. Eggs, meat, waffles, biscuits and gravy, juice etc. Close to shopping and a three minute drive to old town St Charles. Nothing to rave about but is clean. There is a 2 dollar charge for the in room safe it you use it.

"Okay stay..."
Michael L, 26 Octobre 2015

My wife and I live in different cities and were meeting in the Saint Louis area for a long weekend visit together. I selected this hotel in Saint Charles based on TripAdvisor reviews from other guests. and it's fairly close proximity to both airport & Saint Louis. Our room was a "king suite" which was a little deceiving in that it is not a suite you would normally expect, but actually two rooms that have been converted to a suite. It looked as though the carpet & drapes had been upgraded, and it had seating, a writing desk, microwave, mini refrigerator in the room that you enter from the corridor, there was also a bathroom along with a small flat screen TV, that I think would be considered small by hotel standards these days. Then you go through what was the door opening that was at one time used to connect the two rooms to enter the bedroom side of the "suite" It is very roomy but laid out oddly in my opinion, with the light switch in the bedroom side still located over on the wall next to where the entrance door used to be, which has been filled in with drywall & painted. There are funny open areas where it looks like something should be, perhaps an arm chair for reading in the bedroom next to the floor lamp and more local art on the walls, to me it just feels like two hotel rooms that are partially remodeled, but not a suite. The bathroom's seem to also have been partially upgraded, there is a stone topped vanity with under-mount sink, large mirrors, ceramic tile floor etc, but then the tub insert, shower heads seem old and dated. The shower curtains in both bathrooms appeared to have been placed on the rod backwards and inside out, with the tag left sticking out on the room side in both bathrooms. We noticed the comforter was stained, and placed on the bed so the long tag would be in your face, the carpet base was pulled away in the bedroom.... It was a nice room, the common areas were well kept, the staff was mostly friendly, but the attention to detail seemed to be lacking. We were left wondering what determined when a property was a "Plus", as we have stayed at standard "Best Western's" that had much nicer furnishings, more comfortable beds / pillows, updated room decor, and nicer amenities. It was clean and mostly comfortable, Some of the behind the scenes staff we encountered were extremely friendly and some front of the house staff seemed indifferent. It wasn't a bad stay, I guess we were just expecting a "Plus" experience and that did not happen. That being said, I am still a loyal Best Western, Business Advantage, Diamond Elite member. I will return to the Saint Louis area again, but may seek out one of the other properties in the area next time.

"Great stay"
G4972XQrachelc, 24 Octobre 2015

Great staff, clean room, great breakfast, and helpful staff. Thanks for a great stay! This was our first stay here and will not be our last. We can't think of anything negative about are stay. Great hotel with a great location.

CHRISTIAN S, 23 Octobre 2015

This a great property. Very clean, breakfast included, nice pool area, free parking and restaurants walking distance away. The front desk clerk offered me a late check out after I came in from work at 3am. I thought that was really nice.

"Nice, well maintained property"
Laurie J, 19 Octobre 2015

We needed a place to stay one night while passing through St. Louis and wanted to be close to the Bass Pro Shop. This hotel turned out to be an excellent choice. Although it is an older building it's been remodeled and feels clean, fresh and new. Our room was very nice, roomy and just as comfortable as some of the higher priced hotels. Free breakfast is available from 6-9 (weekdays) but since we arrived late, did not get up early enough to have a chance to check it out. If we're ever in the area again and need a place to stay, this will be our first choice. Thanks TripAdvisor for the special rate too - $80 for a King room, one night stay!

"Sister's Trip"
Mary P, 19 Octobre 2015

This was a comfortable, clean and friendly atmosphere. A nice place to rest and visit between our shopping trips and meals at local restaurants. Staff was very helpful. Breakfast was tasty and there was a wide variety of choices. We would definitely stay again and recommend to others.

Timothy H, 19 Octobre 2015

For the cost, the rooms and breakfast were not worth it. When we asked about additional blankets, we were told that the hotel was full and there weren't any more. The mirror in the bathroom was loose, the shower curtain rod hung down and shower head barely put out a steady stream of water.

"Short Stay"
tbkb92, 19 Octobre 2015

We had a coupon for this hotel, didn't have a reservation, stopped in on Monday evening after visiting the Arch, very friendly front desk service, managed to get a 6th floor room with our coupon. Only 1 elevator working to service 8 floors was a little slow at times but not a big issue for us. Texas Roadhouse was right behind building, along with Firehouse Subs, and both Chinese and Mexican restaurants. We walked over to Texas Roadhouse our first night, hotel gave 10% of coupon, walked to Firehouse subs the next night. Bass Pro Shop, Aldi's and several other stores complete this shopping center. Denny's is located in front of the hotel along with an Exxon market. Large breakfast area with the usual hotel items. Manager was in both mornings checking with guests on their stay. Tuesday night after visiting the St. Louis zoo all day we had the pool to ourselves. ALL employees we encountered were very friendly and we would stay here again if in the area!

"Clean but some problems"
Megan W, 19 Octobre 2015

This hotel was clean and updated nicely but the elevators were very slow and the clerk couldn't answer our question about what occupancy tax was; they charged us for the safe $2/day when we never used the safe; quote was not what they said it would be upon check out; tub was small and slick; bed pillows were crumpled up and bed was very hard. But room was clean and the breakfast was nice and hot

"Comfort plus"
Tammey F, 18 Octobre 2015

nice place to stay for the price. easy access to st charles, however there was road construction while we were there which was a little challenging. Overall nice place to stay and go a good room rate on their own website.

"Convenient, clean, and friendly"
Dan R, 18 Octobre 2015

The Best Western Plus offers comfortable rooms right off highway 70, at a decent price with great amenities. Yes, they have free, dependable internet. They give you a free breakfast with sausage and bacon, though the Waffle House nearby beacons. This is not a luxury or destination hotel, but there is a pool, and I can imagine that it could suffice for a long weekend with the kids. Ask for a room at the end of the hall for extra quiet.

"Nice place"
Elizabeth A, 16 Octobre 2015

Clean, comfortable, pleasant stay. Had five children with us and the pool, close by restaurant were very helpful in keeping them entertained. We had a great time at the St Louis zoo and a nice stay at best western hotel.

"Long weekend getaway with our elderly dog"
Brad V, 16 Octobre 2015

My wife and I wanted to visit St. Charles, as we heard it was a beautiful area with many nice shops. We decided to stay at this hotel since it was listed as "pet friendly" and had good reviews. Overall, it was OK. It was clean and the staff were generally pleasant and nice, but there were some issues. First thing we encountered was it is an 8 floor hotel, with just 2 elevators to service the entire building. HOWEVER, upon our arrival, we were informed that 1 was down for maintenance and would not be back in service until after we left. So, that left only 1 elevator to service all 8 floors. The working elevator had been serviced the week before, so it seems they would be using 1 elevator for about 2 weeks. This was no where on their website and would have influenced our decision to stay there, mainly because we brought our elderly dog to this "pet friendly" hotel. Like I said, it is listed as "pet friendly", but I would say its not 100%, since we were handed a page of restrictions upon check in. Included was there area there were allowed to use to relieve themselves, which had several pine trees. I'm fine with a restricted area for the animals to use, as not all guests had pets with them. However, it was quite hilly and difficult for my older pet to navigate. Especially troublesome was the hole I tripped in on the hill. It was a hollow metal sign pole that was cut off at ground level. The hole wasn't filled in and if a dog stepped in it, it would likely cause a serious injury. Lastly, I did not appreciate the comment from a male front desk worker, who commented about my dog's "quality of life" because I was carrying her in and out so she could use the "potty hill". As stated above, she is elderly and a bit arthritic and isn't too good on slick surfaces. We will be staying at a different hotel out next trip.

"Pleasantly surprised"
kirk b, 13 Octobre 2015

Making the long trek from Colorado to Indiana I hopped off (at a random exit) of I-70 just east of St Louis in St Charles. The clerk at the front desk was very pleasant and gave me a room on the first floor - I did not have a reservation. The room was nicely furnished, very clean, quiet and convenient to parking. The hotel is located in a very safe location and close to a casino, Firehouse Sub and Bass Pro shop (within walking distance). I enjoyed the breakfast bar and was on my way.

"Check before you stay"
Richard H, 12 Octobre 2015

The rooms in this hotel were very good. My issue was the elevators. One was not working at all, and the other was so slow servicing 8 floors that we ended up walking up to the fifth floor to our room. The other issue is that this is a non smoking hotel, but you have to walk through a cloud of cigarette smoke to get in the door. Smoking area is just outside the door...

"2015 TRIP"
Sam L, 10 Octobre 2015

This is one of 11 motels my wife and I stayed in on a two week trip. We found this one to be clean and comfortable. The Staff was courteous and helpful. Access off of the interstate is a little tricky coming from the North, the entrance turn is just beyond on ramp going back to the North.

Stella K, 09 Octobre 2015

Rooms, beds, bathrooms, lobby and breakfast area were excellent. They just need to train the staff at the front desk customer service. That person is the first impression for your guest. It is very important they have good training. They need to train them to be more helpful when a guest is having a small problem. Friendliness too. Just to be clear, the other staff at the front desk the next morning was Excellent. The problem was with the Check In Staff personnel which first impressions are very important.

Beth R, 08 Octobre 2015

nothing plus about this hotel. Could not walk to the historic district. I was told there was a free shuttle but waited and the shuttle never came. Staff could not tell me when it would arrive. Room just average. Bathroom small

"Hotel seems to be going downhill"
Christina G, 06 Octobre 2015

We experienced a couple of issues with the hotel, but the overall feel is that it's outdated and on its way out. 1. We asked for infant beds during our reservation process, we arrived at the hotel with sleeping babies and the beds weren't in the room. After asking for them from the front desk, it was an additional 20-30 minutes before they brought them up. 2. The elevators are terribly slow here. I'm talking like, wait 5 minutes for an elevator, slow.

"Great Experience"
Susan V, 05 Octobre 2015

The complimentary hot breakfast was outstanding! So many items to choose from. I was not expecting that amount of food for free! Everything was absolutely delicious. My family also LOVED the orange juice! The only suggestion I have is to change your paper coffee cups. My husband had to change cups three times because they were all leaking. However overall I give it a BIG 10!!!

"Best Western Plus - St. Charles"
James K, 05 Octobre 2015

excellent location in St. Louis near to the St. Louis airport and other places of interest good breakfast selection excellent service from the staff high speed internet worked very well - easy log-in exercise room and pool are available

"Good Sleep Cheap"
flleasing, 04 Octobre 2015

This was a good 1 or 2 night hotel that is close to everything. The physical is somewhat dated but it has been renovated. The room was clean and the beds were comfortable. Previous reviews said the front desk was rude but she was excellent. We arrived around 9pm and had several problems that were not the hotels fault, she Handled them efficiently. We would stay here again

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