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Best Western Hotel Inn, Redwood City

4.0/5  - basé sur 217 notations.
316 El Camino Real, 94062-1724, Redwood City, United States - visualizzare mappa
Best Western Inn - Piscina all'aperto Il Best Western Inn è situato nel centro di Redwood City. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western® Inn!Gli hotel di Redwood City si trovano in prossimità della Avenue of the Giants, una regione davvero spettacolare. Scegliendo questo hotel di Redwood City, soggiornerai vicino a Sequoia e Kaiser e a breve distanza in auto dalle destinazioni più ambite della zona. Grazie alla vicinanza al centro di Redwood City e al Fox Theater, i divertimenti sono a portata di mano. Se sei in visita a una persona cara allo Stanford Hospital, la nostra struttura offre la pace e la tranquillità che meriti dopo una lunga giornata. Situati in posizione centrale tra San Francisco e San Jose, gli hotel di Redwood City sono il punto di sosta perfetto durante un soggiorno d'affari o un lungo viaggio in auto. Da noi sarai a pochi passi dai ristoranti e potrai chiedere consiglio al nostro personale cordiale sui migliori posti dove mangiare, le attrazioni turistiche e naturalmente le aziende vinicole da visitare. Ci troviamo vicino al Filoli Center: c'è sempre qualcosa di interessante da fare in questa zona della California. Siamo specializzati nel rendere i soggiorni d'affari i più confortevoli possibile. Con la sede di Facebook e grandi aziende come Redwood Shores nelle vicinanze, gli ospiti in viaggio di lavoro saranno in buona compagnia. La Stanford University attira in questa zona numerosi docenti e siamo felici di ospitare grandi gruppi in occasione di conferenze o eventi speciali come le lauree. Che tu sia qui per una riunione alla Oracle, per un colloquio alla Electronic Arts o per affari al Seaport Business Park, soggiornare nell'hotel di Redwood City più adatto alle tue esigenze può fare molta differenza. C'è sempre tempo per un po' di relax anche se sei in viaggio per lavoro. È facile quando soggiorni in un hotel che ti fa sentire comea casa. Prenota oggi stesso al Best Western Inn!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Inn

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Pareri dei nostri clienti

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Certificate of Excellence 2018
Basato sul parere di 217 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
99
Molto buono
61
Nella media
30
Scarso
15
Pessimo
12
CONSULTARE I PARERI SU
Affari Affari
89
Business Business
73
Da solo Da solo
26
Di coppia Di coppia
19
In coppia In coppia
27
In famiglia In famiglia
58
Viaggio con amici Viaggio con amici
16
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Dusty Room"

2
17/10/2018

I hate writing bad reviews but my room felt so dusty and I came away with bug bites on my arms for my money. Prices in the area are so high. I'd expect a clean bed at the very least. I'm a Diamond Select member and have stayed in many BW properties in California, they definitely vary in quality. I would hesitate to stay at this hotel again.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that your impression on the Best Western brand may have been negatively affected by your stay with us. We are sorry to hear that the room was dusty and that you had some bug bites. This is something that we will take seriously and we will take immediate action to ensure that a similar incident will not happen again in the future. We thank you for continuing to support the Best Western hotels and we hope to see you again in the near future. Kind regards, Guest Experience Team, BW Redwood City

"People at front desk very friendly."

4
05/08/2018

Quiet and very peaceable there.Next door they have a very good restaurant.The room was very clean.The staff was very friendly and helpful.It was quiet. The pool was nice.It wasn't far from the freeway.I have no complaints.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, Thank you for choosing to stay with us recently, and for taking the time to provide us with your rating. We were happy to welcome you to our hotel, and we are pleased that you had an enjoyable stay. We would love to welcome you back, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Convenient location, large rooms, and helpful staff."

5
31/05/2018

The hotel was conveniently located area with easy access to the 101 and proximity to Redwood City downtown. Rooms were spacious and well organized. Plenty of outlets! The staff was incredibly friendly and helpful with recommendations on restaurants.

"Looking For Comfort? You've Just Found It!"

5
09/05/2018

We were in town on a Sunday evening because my husband had to check in at Sequoia Hospital at 6:00 a.m. Monday morning for a procedure scheduled there. The hospital recommended this hotel saying they would give a discount for their patients. For Sunday night, this worked out well. It was $130 out the door with taxes. The hospital recommended we book 2 nights since Dan might be kept overnight for observation. Due to business travelers coming in, unfortunately, we were unable to get that great rate the 2nd night...it would have been triple that amount, so I had to book a second hotel for night 2. Our room was room 105, right across from the pool (which we didn't use). We found the location pretty quiet. Our room was lovely. It had 2 queen-size beds that were sooo - comfortable with a nice thick mattress and 4 cushy pillows on each bed. The room had all the equipment a traveler could need: Flat screen TV, mini fridge, microwave, coffee machine that takes pods (with several variaties of coffee and teas to choose from). To a typical woman's delight, there were double quantities of all those little treasures like little bottles of shampoo, conditioner, body lotion, mouth wash, along with packets of make-up remover, eye pads, shower cap, and even a shoeshine packet. Now that's what I call hospitality! They also provided a hair dryer. My husband wasn't allowed to eat so we rushed out the door at 5:45 a.m. for the hospital. After getting him settled in at the hospital, I returned to the hotel for breakfast and a nap. I was rather surprised at how breakfast is handled here. There is no dining room. They set up tables and chairs in the lobby itself. One would think it was be too crowded, but it wasn't. However. there was only one other person eating when I returned there. The food was ample. I managed to make a mess with the waffle machine, but the attendant was kind enough to clean up and make me a new one without a complaint. There were perfectly cooked scrambled eggs in a chafing dish + cold boiled eggs, along with many traditional things like breads and bagels to toast, dry cereal (with all kinds of additions as well), yogurt, small cans of fruit cocktail, coffee, tea, chocolate, milk, and orange juice. After breakfast I went back to my room and took a nap on that wonderful bed until check out time which is 11:00 a.m. My only squawk on this hotel is that we requested a wake-up call, which didn't happen. Fortunately, Dan managed to wake up on his own to make it to his 6:00 a.m. appointment.

"Reward redemption snags"

4
01/01/2018

Online Reward Redemption process not smooth, nor were details communicated to the location staff with my reservation I specified a service animal traveling with me and requested this information be exchanged with the facility. It was not and caused problems at check in.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Linda, We were so disappointed to hear that your stay with us was marred by some issues. Please accept our sincerest apologies for any inconvenience that was caused by this. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. We are confident that your next stay, will be a more pleasant experience. Kind regards, Guest Experience Team, BW Redwood City

"Close to all Hospitals"

5
01/01/2018

I needed a fairly inexpensive clean comfortable hotel close to Kaiser Medical Center and found this gem only 1.5 miles from the Hospital. I was able to get a good breakfast each morning and in rook K-Cup coffee. They were flexible with my dates for I never knew day to day when I would leave

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Lucille, We loved reading your feedback and were delighted that our location suited your needs so well. We also loved being your host and would love to be again in the future. Thank you for sharing your comments. We really appreciate it. Kind regards, Guest Experience Team, BW Redwood City

"Warm and Friendly Hospitality"

5
31/12/2017

Visiting family in the Redwood City area, we picked the Best Western Inn for its location and we're so glad we did! The management and front desk team are friendly, responsive and helpful. The rooms are newly renovated and spotlessly clean. Many thoughtful touches are included, such as a microwave and fridge; the shower is wonderful and the bed very comfortable. Breakfast is included and has a nice variety. A cooler/ fridge in the lobby contains complimentary bottles of water. There is an attractive pool area with lounging chairs (and wheelchair access) however the weather this trip wasn't conducive to us using the pool! In short, this hotel exceeded our expectations, and we enjoyed our stay as much as we have at many higher priced properties. It's the people and the intent that make the difference. We would stay here again for sure, and we recommend it highly!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Elaine, We loved reading your review. We were so glad that our property suited your needs so well. Thank you for taking the time to share your comments. We really appreciate your business and your feedback. We would love to welcome you back, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Delightful get-a-way!!!"

5
31/12/2017

Our family little getaway was very delightful thanks to the Best Western Hotel personnel in Redwood City. This was our first time there and we loved it. The 35 minutes to San Francisco was not bad at all since we truly enjoyed this city before going to "The City".

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Dolores, We were so happy to read your review. It makes the hard work and effort so worthwhile when we hear back from our guests that they enjoyed their stay with us. Thank you for sharing. We would love to be your property of choice for this area. Kind regards, Guest Experience Team, BW Redwood City

"Great experience"

5
22/12/2017

A great bargain for the peninsula. Clean and well-appointed, perfect for a business traveler. Not the newest or swankest place to stay in the area, but more than acceptable. The general manager was truly amazing. He was friendly and very helpful in recommending restaurants and other high points. What's more, we had many stimulating conversations with him during our stay on a wide variety of subjects. He is really a Renaissance man - knowledgeable and articulate in diverse areas. We would return if only to chat with him some more!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, We loved your review! We will make sure to pass on your feedback to our general manager. He will be delighted! It truly was our pleasure to be your host and we look forward to your next visit to us. Thank you again for sharing your comments. We really appreciate your business and your comments. Kind regards, Guest Experience Team, BW Redwood City

"ROOM REVIEW"

4
26/11/2017

I Like the room set up, especially having the microwave next to the bathroom sink...GOOD IDEA, Best Western! Please don't change that location. Other hotels have it in front of the bed, with very annoying lights blinking all night. I have had to get up and put wash cloths over the microwave lights in front of the bed. No problem at the Best Western Redwood City..

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, we loved your review! Thank you for sharing your comments. We would love to be your host again, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Not even worth the low price "

1
07/11/2017

I stayed at the Best Western because it was reasonably ranked and I needed to be in Redwood City. What a mistake! The rooms are totally depressing, one can hear the rumbling from El Camino Real, and the WiFi is so bad you cannot VPN. The price is not even that great.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, We were so sorry to hear that our property was not to your liking. Thank you for taking the time to leave a review. We appreciate your business. Kind regards, Guest Experience Team, BW Redwood City

"Convenient place to stay in Redwood City."

4
01/11/2017

This hotel is close to downtown businesses and is quite comfortable. Has recently been renovated. Only downside is morning noise from the street. Breakfast is just OK but edible. There is a restaurant next door. Seemed a little expensive for this type of hotel.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Lynnette, Although delighted that you enjoyed our great location, we were disappointed that our breakfast offering was just 'ok'. We have passed on your comments to our restaurant team to ensure improvements are made as a result. Thank you for sharing. We would love to be your host again, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"they care...."

4
27/10/2017

and it shows...from the clean common area and room; to the greetings they gave to their guests and each other .....on the mornings of my stay, the front desk person was also 'in charge of ' the breakfast area..refilling supplies and cleaning the area. Breakfast area can get crowded as it is right in the lobby. All and all, very good stay. Location is great....if you feel that you need Starbucks strength coffee, there's one right down El Camino.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, Thank you for your lovely review. We really appreciated it! We do care about all of our guests, and we were so happy for this to be recognised. Thank you for sharing your comments. We would love to be your property of choice, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Good basic place to stay"

3
14/10/2017

It is a nice place to stay if you only need a place to sleep. It is clean and the staff are very helpful and nice. Parking is the problem. You either have to park on the street or share parking space with a restaurant next door.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, Thank you for sharing your experience. We were so happy to hear that our hotel met with your needs and that you found our staff helpful. We are a little limited for parking options, but we hope that this will not deter you from staying with us again. Thank you for your business and your review. We appreciate both. Kind regards, Guest Experience Team, BW Redwood City

"BW Redwood City, CA"

4
13/10/2017

This hotel is well located right on El Camino at the end of Redwood City and San Carlos. It is expensive - unfortunately every hotel in the Bay Area is also expensive. Cheaper on the weekends than during the week due to all the business travelers. Nice rooms, seem to have been recently updated. No elevator so be aware of that if you need one. Only 2 stories. Rooms were clean and staff was nice. Breakfast is typical BW fare. Wood recommend.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Carol, Thank you for taking the time out of your busy schedule, to review our property. We are so happy that you enjoyed your stay with us so much. We look forward to being your host, the next time you are visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Wonderful motel Best western , el Camino, Redwood City, Ca"

5
09/10/2017

Everything was excellent from the staff, food, cleanliness of room, grounds, and hospitality. I would recommend this motel for any one who wants to feel safe, and enjoys a peace away from home. Thank you for this great place

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Sharon, Thank you for taking the time to share your comments. We loved your awesome review! Thank you again for sharing! We look forward to welcoming you back, in the not too distant future. Kind regards, Guest Experience Team, BW Redwood City

"Short Stay"

5
05/10/2017

The hotel was clean, comfortable and quiet. The staff was helpful and friendly. The room was nice and the location was great for the reason that we were visiting. There was a surgical procedure that we needed to take care of and the hospital even recommended this location. It was great.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, It was our pleasure to be your host! We were thrilled that everything was to your liking. Thank you for sharing your feedback. Your business and review are so important to us. We look forward to welcoming you back, when you are next visiting the area. Thank you again. Kind regards, Guest Experience Team, BW Redwood City

"Basic"

3
01/10/2017

Best Western Inn in Redwood City is a very basic hotel. It has what you need, but could do with an enormous facelift. The rooms are large and fairly clean but way too expensive. But guess it is ok if everything else is sold out ...

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Jay, Thank you for your review of your past stay with us. We always appreciate hearing from our guests, including areas of improvement. We will be taking your comments to our management team to consider areas of improvement. Thank you again for your feedback. It helps us to constantly be improving on the service we offer to our guests. We would love the opportunity to welcome you back, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Location Location Location!"

5
25/09/2017

Staff is super friendly and helpful. I'm usually here once a month on business and prefer to stay at this location. Stacks is next door and the train is super close. There's a few cute restaurants near by along with a 24hr 7-eleven which has come in handy a couple of times.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Anita, We love to hear back from returning guests. We really appreciate your business and your feedback! Thank you for sharing your lovely comments. We hope to see you again, in the not too distant future! Kind regards, Guest Experience Team, BW Redwood City

"Best hotel experience ever!"

5
14/09/2017

I checked in here at the last minute for the Labor Day weekend there were no other available rooms anywhere. I had just come from a really bad hotel down the road so this was a breath of fresh air. Patrick the hotel lobby receptionist was very accommodating and polite. Impeccable establishment, and modern facility. Everything was clean and the location was quiet, even though it was it's on a busy road with train tracks across the street. I didn't hear anything all night even the rooms have double darkening shades so light doesn't come in! I can't say enough about this place there's just too many good things to mention!!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Guest, We loved your review! Thank you for sharing your comments and letting everyone know about your pleasant stay. We are thrilled to know that our associates were able to make such a positive impact on your stay and that our location and overall accommodations were to your liking. We look forward to welcoming you back again soon. Kind regards, Guest Experience Team, BW Redwood City

"Very good place to stay"

4
11/09/2017

Our stay was very pleasant. The staff was very helpful and were very competent. We will say at this Best Western again. The location was very good for our visit to family. A good restaurant was just a few steps away.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi John, Thank you for sharing your comments. We were delighted to hear that you enjoyed your stay with us so much. We would love to welcome you back, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Good Bargain"

5
11/09/2017

With hotels in the San Francisco Bay Area well in excess of $150 a night. My wife and I found this little gem for $110. Very nice comfortable room, excellent service, and a good location. We were in the Bay Area for one night to see a show so this hotel was the perfect option for the comfort, price, and location.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Mario, Thank you for taking the time to review your recent stay with us. We were thrilled to hear that you enjoyed your stay with us so much. We consider ourselves a "little gem" in the city, and we are so glad you found this to be the case! We would love to welcome you back, when you are in next in town. Thank you again for your business and your comments. We really appreciate both. Kind regards, Guest Experience Team, BW Redwood City

"Comfortable and convenient for my needs"

4
07/09/2017

The Hotel is not so far from Whipple and the 101 in Redwood City, and was well-situated for my needs. The bed was comfortable and everything was clean and in working order, though the WiFi was weak. They do offer a cable connection to the internet, so bring one. The staff were very pleasant. Breakfast was the minimum but okay enough, and there was plenty of parking.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Kyle, thank you for taking the time to review our property. We are thrilled to hear that our hotel provided you with comfort and convenience. We hope that you will stop with us again, when you are next visiting the area. Kind regards, Guest Experience Team, BW Redwood City

"Enjoyable"

4
05/09/2017

Stayed here for 3 nights rooms and bathrooms were very clean. Had a complimentary breakfast and also used the pool. Would stay again especially for the price. Beds and sheets also seemed to be clean and were changed everyday!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Andrea, Thank for taking the time out of your busy schedule to review our property. We loved your feedback! We were so glad that we were able to provide you with all the right ingredients, for you to thoroughly enjoy your time with us. We look forward to your next visit! Kind regards, Guest Experience Team, BW Redwood City

"Outstanding stay"

5
04/09/2017

We cannot say enough about your hotel the service was excellent the rooms beautifully accommodated very clean Landscaping lovely front desk staff very very kind breakfast quite nice landscaping around the pool lovely clean plants well taken care of excellent recommendation

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Dear Paula, we cannot tell you, just how wonderful it was, to read your review! We loved it! Thank you for sharing. We look forward, to welcoming you back, in the not too distant future! Kind regards, Guest Experience Team, BW Redwood City

"The best place to stay in the bay area (even if you have to go to Stanford Hospital). Quiet, good parking, good train"

5
08/08/2017

best place to stay in the bay area! Everything was clean and neat, the breakfast display (and taste) was super!! Good parking, Quiet although the hotel is close to dining and shopping and the train depot is within walking distance.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Maiyam, We loved your review of our property! We are excited to see your stay was marvelous and ticked all the boxes. We hope to be your hotel of choice, when you are next in the area. Kind regards, Guest Experience Team, BW Redwood City

"Noisy neighbors and broken a/c fan not a good combo"

2
30/07/2017

I stayed here one night and was woken up at 11:30pm to loud neighbors. I realized the a/c fan had kicked off once the desired temp was reached. I usually just keep the fan on manually for a noise buffer but this one would not work. I called down to the front desk and they did their best to quiet them but this guy knew how to dodge them. They told me he was a businessman who stayed there often. Not sure what kind of "business" but I heard a woman hooting and hollering with him.Nice cover. He acted like he was sleeping when they knocked on his door and didn't answer the phone when they tried to call him. They had someone sit in the room on the other side and wait for the noise to start up again but, of course, he was smart enough to wait. I set the a/c down to 60 degrees so the fan would stay on but it didn't work for very long. I ended up calling down 3x's to no avail. They just couldn't catch him. I just wish they would've moved me when I told them the a/c fan wasn't working or at least offered me a discount for a sleepless night. The front desk guys were very courteous and tried their best but I should've just been moved.

Bharat P, General Manager at Best Western Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can assure you the a/c was not broken, but rather turns off when the room reaches your desired temperature.

"Great California Stay"

5
27/07/2017

Excellent location for the Reining By the Bay Horse Show! It turned out to be a great location with restaurants around and Starbucks. Convenient to freeway and other by ways. If we come to this show again we will stay at this location.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Mary, We are very pleased to hear that our location suited you so well, and that you enjoyed your time with us so much. We are always happy to hear that our guests intend to stay with us again, we hope to see you soon! Kind regards, Guest Experience Team, BW Redwood City

"Recovery"

5
04/07/2017

I was recovering from surgery at a local hospital and the hotel staff was wonderful. I will continue to stay there as I return for future medical appointments during the next year. The pool area and garden is private and quite lovely

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Anna, We are very happy to hear that we looked after you with the care and attention that you needed after your surgery. We are delighted that we will be your hotel of choice when you are in this area for medical appointments in the future; you can be sure that you will always receive the consideration and hospitality that you need. Good luck with your recovery! Kind regards, Guest Experience Team, BW Redwood City

"NICE PLACE TO STAY"

3
26/06/2017

Clean ,Friendly hotel to stay , you can always count on Best Western. The rooms have nice rolling blinds that don't let the sunlight come in and you actually get to sleep in. The beds and pillows are very comfortable as always. Plus San Francisco bay pier 39 is about 20-30 minutes from the hotel.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
It was our pleasure to be your host on your recent visit. We are happy that everything was to your liking, and we look forward to welcoming you back when you are next in town. Thank you for your review! Kind regards, Guest Experience Team, BW Redwood City

"The best Best Western"

5
22/06/2017

Quiet well appointed room centrally located. This hotel is located very close to Sequoia Hospital which proved very convenient for my visit to the area. Stacks restaurant for breakfast and lunch is right next door. The front desk staff was very helpful.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
We are pleased to hear that we were able to offer you a very convenient location for your recent visit to Redwood. It is great to hear that you enjoyed our rooms and found our staff so friendly and helpful. We appreciate you taking the time to provide your review. Kind regards, Guest Experience Team, BW Redwood City

"Happy"

5
19/06/2017

We are all happy, My daughters were saying this is a high end room and the beds are so comfortable. Being on the second floor has a great view to the pretty pool and needed the key to enter to the second

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Marie, We are delighted that we were able to offer you a comfortable bed and a relaxing place to stay during your recent trip. We are also very happy to hear that you and your daughters found our rooms high end rooms! Thank you for your feedback, we appreciate it very much. Best wishes, Hotel Management

"VG as usual except for TV"

4
11/06/2017

Have stayed there many times, but this time the TV stopped working. They tried to fix it, but it didn't stay fixed. Otherwise, excellent as always. For value, I rated down, since the rates were higher due to graduations. (I think)

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi William, We were delighted to welcome you back to our hotel again - we are always happy to see you! We are pleased that, once again, you had a good stay, although we must apologize for the fact that we did not get your TV fixed properly for you. We appreciate your continued business, and we hope to see you again soon! Best wishes, Hotel Management

"Clean & Convenient"

5
07/06/2017

I stayed here the first time, location is convenient to Sea Port area. The rooms was clean and in excellent condition, renovated. The breakfast in the morning had good options. Also Starks was next-door. It also has high speed internet which was good to get my presentation done. Hotels in the area are pricey, so this hotel was costly also. Staff was helpful .

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi David, Thank you very much for your review. We are delighted to hear that you loved our hotel so much! It's great that you had such a good stay, and we hope to welcome you back again soon! Best wishes, Hotel Management

"Best location & Staff"

5
06/06/2017

This place goes above and beyond EVERY.SINGLE.TIME. Veronica and Jimi kill it in customer service. This place is so great it's I joined the rewards program because of the staff. Family friendly, located next to downtown, train station, and close to freeways. Highly recommend!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
What a fantastic review!! Thank you Anita! We are delighted that you enjoy your stays with us so much, and that our hotel and the service that we (led by Veronica and Jimi) provide suits your needs and expectations so well. Thank you very much for your review, we hope to welcome you back many more times in the future! Best wishes, Hotel Management

"Very professional"

5
24/04/2017

Staff Jimi, went out of his way when I checked in to accommodate us. Although I had already booked online at a higher price, he went out of his way to give me the best deal and save me $20 on my bill. He went above and beyond what he did not have to do to ensure that our stay was affordable, accommodating, and a wonderful experience. The price was excellent for our stay, breakfast was awesome at a perfect time in the morning and staff at checkout was just as good. I would recommend this hotel to anyone that is visiting any of the surrounding attractions to stay at. It is also right next-door to a very popular pancake house and wonderful restaurants all around within walking distance you need not go anywhere else!

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi Annette, Thank you for your kind comments. I will be sure to let Jimi know how much of an impact he made on your experience, he is a valued member of our team, and he will be delighted with your feedback. Thank you for your recommendation, we are delighted to be such a suitable hotel for all of your needs. Please do come and stay again soon - we would love to welcome you back! Best wishes, Hotel Management

"Nice property friendly team members"

5
22/04/2017

Nice, warm and friendly team members and management. Great location nearby restaurants and a good neighborhood to go for a walk. Safe and quiet environment. The breakfast included is a plus. I will stay another time at this hotel.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
Hi James, We are delighted to hear that you intend to stay with us again - this is exactly the feedback that we want to get from all of our guests! It's great that you enjoyed our location, our breakfast, and the service provided by our dedicated team. We hope to welcome you back soon! Best wishes, Hotel Management

"Just NO"

1
31/03/2017

I don't consider myself overly picky, but this place was atrocious! The pictures are deceptive, the property needs lost of help. I did not feel safe here and asked the staff about safety. I was told that the outside "gate/door" was locked at all times. It was NEVER locked during the 20 hours we were there. I told the staff that it was not locked and they argued with me!!! The lock on the door was a joke. The refrigerator (a key reason I chose this spot) did not work. When I called, the staff ARGUED, finally reluctantly agreeing to replace it the NEXT day. All of my "need refrigeration items" were ruined. The door had nearly an inch gap at the bottom where you could even see feet as people walked by and smaller gaps all around the door. It was so noisy and the people in the next room yelled at each other much of the night. The biggest problem was the lack of hot water in the shower! It was lukewarm at best; I shivered. I tried everything and it was not my issue. Imagine how shocked I was when I had very hot water in the sink!!! I ran back to the bath and tried it again.... no hot water no matter what I tried, which tells me that the dial under the faucet (which can be turned down to avoid scalding a child) was set so low that "hot" was impossible. So no sleep, no sense of safety, ruined food, and not even a hot shower... for a hefty price tag??? I was most disappointed by the arguing from the staff.... they called me after I left (I had reserved for 10 nights, but stayed only one) and told me that they reduced my bill by $20 as an attempt to make things right.... ummm, that's almost insulting! Just NO.

GuestXperienceTeam, Guest Relations Manager at Best Western Inn, responded to this review
We are very sorry Connie, to hear that you didn't enjoy your stay with us, and that you couldn't stay for the duration of your planned visit. We apologize that our staff did not provide you with a working refrigerator on the day that you arrived, and that they were not able to set your mind at ease in relation to the safety of our property. We are very sorry that you were so inconvenienced by the lack of hot water. We didn't hear about an issue with hot water during your stay to all the rooms, this was an isolated incident, and not one that is likely to re-occur. We appreciate your business, and apologize profusely for the fact that we were unable to meet your expectations on this occasion. Please know that we are bringing this to our staff's attention to ensure this does not happen again. We hope you'll give us another opportunity to restore your confidence in our hotel and our hospitality. We are confident that you will have a wonderful experience as the vast majority of our guests do. Sincerely, Hotel Management

"Great room"

4
01/03/2017

This is an older motel style property with doors opening onto the outside. The rooms are large and the ongoing restoration means the rooms are very nice. The bed was incredibly comfortable. They are renovating rooms but they are doing an excellent job of ensuring that the guests are not disturbed in any way. Very pleased with room and value.

"Puts the Customers First"

4
18/02/2017

The hotel is located in the industrial side of town, yet once inside, it is a gem of a retreat. From the moment I stepped in the door, I was greeted warmly and expertly. The young men were dressed in suits, which immediately gives off an air of professionalism. They tended to my every question satisfactorily. The room was clean, spacious and private. The workers even stopped the renovations of the rooms around me at 4pm. For the price, the buffet breakfast was a cornucopia of healthy grains, fruits and proteins. I always appreciate eggs, sausage and yogurt. Overall, a very pleasant experience.

"Excellent front desk! Very professional, helpful and welcoming."

5
15/01/2017

I was in town for business and was provided a room at this Best Western. Stayed about a week and my room was clean, the bed was comfortable and housekeeping was friendly and thorough. The free breakfast is quite good and provides eggs, waffles and a great selection of of yougurts. But the thing that sets this apart from other similar hotels is the excellent front desk service. If you like Best Western, I recommend this hotel.

"Convenient and comfortable"

5
01/01/2017

Room was excellent and comfortable. Quiet and no problems. Pool area looked very inviting but it was the wrong time of the year. Location very close to many city amenities and conveniences. Close to freeways too.

"Comfortable stay"

4
29/10/2016

This is a basic hotel with all basic amenities. Breakfast is simple but, good with Scrambled eggs and pork sausages few variety breads, juice, coffee and waffles. They have a small pool and and Ice machine. Staff are friendly and helpful. Good restaurants and convenience stores like 7 Eleven, Trader Joe's close by.

"Great Hotel for the Money"

4
29/10/2016

Close to Stanford Pain Clinic, Redwood City, CA and Stanford Hospital in Palo Alto, CA. Good restaurant next door and the Stanford Shopping center is only about 5 miles away, easy drive. And San Francisco is very close. We were limited in hotels in this price range and we are fortunate to find this one

"Excellent place"

5
23/10/2016

Wonderful staff, great hotel on the peninsula. Super nice folks at the desk. Close to CalTrain station so very convenient. Two hundred characters is actually a lot of writing for this review so I have to pad this.

"Great place to stay"

5
19/09/2016

Really nice staff and good location. Great, great restaurant right next door. Pool and grotto area are really nice, esp. at night. I have stayed here repeatedly due to the ease of checking in and checking out and will stay again.

"Great stay "

4
17/09/2016

This place was amazing and a perfect getaway from where I live the breakfast was a good way to start the day. The room was clean and very comfortable.The front desk was more willing to help us out with any questions. It's that far from San Francisco we went shortly after check really liked the little park across the street. Also went to half moon bay on our stay great views from all over redwood city and close by. We'll always think coming back. Stay was very well and worth the price.

"Diamond in the rough"

5
27/08/2016

This hotel is a real quaint jewel in the middle of crazy traffic and trains. Once you enter your room the outside world kinda goes away. It is pretty quiet considering all that is going on around it. There is shopping close by and some local restaurants close by. There is a restaurant right next door, "Stax" that competes for parking as the lot is small. They close at 2pm though so after that parking is good. Sevice is excellent and always accommodating.

"60th reunion"

5
25/08/2016

We could walk to my school and down town to visit all the beautiful places. I went to Sequoia High school and did't know my husband was a grade before me until he was at San Jose college. was married 64 yrs. Best Western hotel is based in a good location & the personal were very nice & the breakfast was wonderful, thank you for the nice experience NJM

"Good Value & Location"

4
25/08/2016

Nice quiet, clean motel. Right next door to a great place for breakfast called "STACKS" ! ! ! Rooms are clean, quiet and a very nice small pool. The location is convenient to a major freeway which is within a quarter of a mile. Also San Francisco is within 20 miles as is San Jose. Prices are much better during the week as compared to those on the weekend.

"Polite staff"

5
18/08/2016

Older hotel yet it was extremely clean, quiet, and pleasantly decorated/painted. I could tell attention to both detail and quality were important to them. Everyone was extremely polite and helpful. I thought it wonderful that both a Bible and a Bhagavadgita were available in room for those of different faith backgrounds.

"Great place to stay"

5
17/08/2016

Staff is nice. Price is pretty much the best and the hotel is very nice. i have stayed here on very long trips and am always happy. the pool/grotto area is especially nice. this is a quality hotel and they are in process of improving it. restaurant next door is phenomenal as well.

"Outstanding customer service"

5
11/08/2016

I had to be in Redwood City for a medical procedure at Sequoia Hospital. I was able to get a "hospital" rate and with the rates so high in the Bay Area, this is a plus. Everyone was very courteous and very helpful.

"best stay at the best western"

5
30/07/2016

Great location, clean well appointed rooms. The staff was helpful. Breakfast was ready early enough for someone who has to be at work by 7, there were plenty of options to chose from. I felt safe staying here. Far more than I can say of other "inns" on the same road. I've stayed in 6 different "inns" and finally found one I would return to. Thank you!

"Great Place to Stay. Exceptional Staff!"

5
19/07/2016

It is hard to find a room in the area on short notice. They did everything to help accommodate me. The room was nice and I slept well. Breakfast was good. I would come here again, even if there was something closer to my destination at Portola Valley.

"Excellent Service and Visit "

5
08/07/2016

What a pleasant stay. My mom had open heart surgery at Stanford so stayed there while she was in hospital. The staff was especially friendly and helpful. Location was good with various places to eat nearby. I would definitely stay here again.

"Late night choice, good price for the area."

4
04/07/2016

We we passing through the area late at night and pricing was outrageous for area hotels. We found this place for a reasonable price. It was clean and comfortable. Front desk clerk was very nice. Breakfast was adequate.

"Moldy shower"

2
24/06/2016

We have stayed at this location 5 times in the last six months when we come to Stanford hospital. This time our shower and shower curtain were moldy and the coffee pot was dirty. Hair on the counter. When I complained ad asked for an adjustment on the room rate I was told that my rate was already discounted. Apparently if you want a clean room you must pay more. We will not be back.

"Not Bad in a Pinch"

3
22/06/2016

We needed a hotel room for one night near Redwood City, CA on short notice. Most hotels we scanned online were asking $300 or more. We chose this property based on price as well as prior ratings and reviews. We were not disappointed. Make no mistake, this property is somewhat older, and the rooms are somewhat small. The furniture was quite basic. But the room was clean, the beds were comfortable, and we had all the usual amenities (flat screen TV, microwave, refrigerator, etc.). The pool in the courtyard was quite nice. The continental breakfast was very basic. The air conditioning unit was somewhat noisy. There is no elevator to the second floor. Given all that, I was pleasantly surprised by the professionalism of the staff. They were quite courteous and helpful...over and above the call of duty. My preferred chain is Courtyard by Marriott or something similar...this property was clearly a step below that...but it met my needs and provided value on short notice. I would stay there again.

"Great crew"

5
20/06/2016

My buddy and I stayed here for over a week where the guest services including Austin, Iraisa and Marissa were awesome. The front desk was always friendly and asked if we needed anything. They provided a great breakfast of either fresh cooked eggs and perfectly crisp bacon or sausage which saved us time to go looking for breakfast. Austin and Iraisa provided directions and schedules for us to catch the Caltrain to the two COPA soccer games and a Giants game. The beds were extremely comfortable, always fresh towels and linen, and the rooms kept clean by the friendly housekeeping staff. The only small issue was that the pool area was being retiled, so we could not relax in the pool. But since our schedules were hectic, we would have used it very little. It was originally one of the reasons I chose this location, other that the close proximity to my other family and friends in the area. Best Western is my usual go to for fairly priced, clean and comfortable stays. I don't need the 5 star attention and glitz. Redwood City BW Inn is by far the best BW I have ever stayed at. I left my camera battery and charger plugged in and only remembered it a few days later. The housekeeping staff had retrieved it. Jean and Austin searched for it and shipped it back to me promptly. Who could ask for anything more?

"Convinient and great staff"

5
19/06/2016

Since I walked in to check in, the front desk clerk was very kind and elaborated on having a conversation. After that, my family and I did need help with luggage and he offered to help. From there, we got to the room, it was spacious clean and fresh. Most comfortable bed I've ever slept on. The next morning we went down for breakfast at 9:25, we had forgotten they closed breakfast at 9:30, but the young lady let us get our breakfast and made more eggs for us. Everything was delicious , but besides that I do have a suggestion. Maybe consider getting more heavy tables and seats , the ones they have are a bit light and when you are about to sit down, the chair floats away. I almost fell. But besides that. It was all smooth and great customer service and hospitality. We left on time and the maids in a hurry were cleaning here and there. I will make sure to come back this summer !

"Amazing"

5
12/06/2016

The staff here was lovely. I would highly recommend staying here. Everything was clean and conveniently located. Located near public transportation and very close to the center of the city. This place had the friendliest staff who were more than willing to help us find the best route around town. Good breakfast, too!

"best western redwood city ca"

5
06/06/2016

very helpful and courteous staff. very nice room, bed and bath. good hot breakfast. the location is excellent, near the old town. plus we could walk to a sports bar and watch the warriors game. the pool and surround made a very pleasant courtyard environment. the staff go out of their way to accommodate and make people comfortable.

"Clean comfortable room Absolute best front desk staff"

4
24/05/2016

The hotel is in the midst of renovation, but work stops at 5. Room was clean and the beds were comfortable. Free breakfast included various breads, fruit, and scrambled eggs. We wanted chocolate. There was none at the front desk snack rack, so the clerk offered to go out and buy us some. Couldn't believe the offer. We politely declined and walked to the convenience store two doors down. The room was very quiet for being on a busy street.

"Quick Stay"

5
15/05/2016

This is the first time that we've stayed at this Best Western, and we were very pleased with both the hotel and the location. We were here for a one night stay. The rooms face away from the street with the doors facing the pool. It was quiet and very peaceful. The staff greeted us every time we entered the lobby and went out of their way to make us feel special; providing directions to a local dive bar that was a favorite of my husband's back when he attended Stanford. We will be staying here the next time our travels bring us to the area.

"Close to Sequoia Hospital"

3
01/05/2016

We had a Cardiac Medical procedure done at nearby Sequoia Hospital. This hotel was very close. They offered a Medical rate as well. Staff was helpful. Very convenient. We would go there again if we needed other Medical attention. Close to Restaurants as well.

"Had to go to the doctor at the Standford medical in redwood city the hotel is just 10 min away."

5
23/04/2016

The rooms are very clean and quite. We order room service and had a pizza and it was the best pizza we had ever. Cost was the same as if you order one at home and it was real hot. Breakfast buffet is very good also.

"Poor service, Poor rooms"

1
03/04/2016

Checked in for a one night stay with my 5-year-old son. The clerk greeted us and was pleasant to talk to. As a plus, without me reminding him, he noted we had requested a room on the second floor when we booked the hotel and said we would be accommodated. And after that, everything went downhill. We went to our room (207) and noticed immediately that the overhead light at the entrance to the room didn't work (probably a burnt out bulb). After turning on the other lights in the room, it appeared the room had been cleaned and the bed made. However, when I went to the bathroom, there were specks of poop on the toilet seat. I cleaned the seat and sat down and a little less than a minute later I noticed that my feet were getting wet--there was a leak in the toilet and it was spreading across the bathroom floor. Got up and called the front desk and told them the toilet was leaking to which the clerk said he would be right up. Over an hour goes by and no one came to our room. My kid needs to use the bathroom at this point, so we headed downstairs to use the one in the lobby. I tell the front desk clerk (same guy who greeted us and who took my call about the problem) that the puddle is only getting bigger to which he apologizes and says he'll be right up. I asked if I could just get another room and he agreed and gave us the card keys for room 216. We moved our stuff to 216. The room was in much better condition. However, we had problems turning off the bathroom water facet completely so it just dripped all night. As for amenities, we tried using the pool but it was unheated and too cold for my son and I to jump in to. Breakfast was almost the typical Best Western fare, except there was no fruit or honey. Sigh. This wasn't the worst hotel I've ever stayed in, but it was certainly the worst Best Western (and they are my go-to chain for lodging). With countless hotels in this part of the Bay Area that could be booked for the same price, I would not recommend this hotel to anyone unless it clean's up its act.

"Not fancy, but almost perfect!"

4
16/03/2016

A family member was having surgery at Kaiser, and we wanted to be nearby, possible in walking distance. This Best Western offered a hospital discount, and was almost perfect for us. Since we were there almost a week, the lack of laundry facilities was a problem. If your stay is short, then this is the place for you...neat, clean, and friendly! The front desk employees were spectacular: Austin, Marissa, Jean, and others....and Martha who was in charge of housekeeping...magnificent. The breakfast offered eggs, meat, pastries, cereals..hot and cold, waffles, juices and good strong coffee. The in-room coffee was also strong and tasty. Next door is "Stacks"...open for breakfast until 2pm. Due to the windy, rainy weather we were not able to walk to hospital, but the drive was short. If we return to Redwood City for a shorter visit, we will stay there again...especially if there are in house laundry facitilies.

"A pleasant surprise with this hotel"

4
14/03/2016

When my room was first booked, I was a touch uncertain of the quality of the hotel, only based on an exterior photo...But I am glad to say I was wrong! The staff was extremely nice and helpful, my room was spacious, clean, and quiet, location was convenient for my needs. The bathroom was spacious and well lit as well, something that is often overlooked in many hotels, and the housekeeping staff did a top-notch job as well. Marissa, had a smile that helped shine though the constant rain and was a delightful help in locating options for local travel and weather. I would not have known about the SuperShuttle that was available to pick me up and take me to the airport, if not for her. The morning breakfast offered a nice selection of eggs, bacon, waffles, yogurt, and drinks in the welcoming lobby. Despite being on such a main road, the room was quiet (only hearing the train going by sometimes, but that's not uncommon anywhere you're near the Caltrain.) I recommend this hotel and look forward to staying there again when I return to Redwood City.

"Great location and quiet"

5
11/03/2016

This Best Western is ideally situated between the SFO airport and the hi-tech companies in and around Menlo park. Set back from a key street to get around - El Camino Real - the hotel is very quiet. You can't hear any traffic. And after the filling BW breakfast you are on your way.

"Met my expectations and more"

4
09/03/2016

I had to be in the area for work on short notice and finding a hotel at a reasonable price point was proving to be almost impossible. Finally settled on the Best Western Inn and arrived with my expectations in check. Well I have to say between the very friendly accommodating staff, location, room size, room being very clean and nice little breakfast my expectations were easily surpassed. Two extras were that the internet speed was stable/fast and the shower pressure was great. This is not a luxury hotel and they don't pretend to be one. They are a clean, friendly place to lay your head down at night. The only reasons I could not give 5 stars was because it can be a little noisy, especially when the train goes by across the street (but really only during the heavy commute times) and because the room was a little dated.

"Unexpected treat"

5
09/03/2016

What a great place. I was up to cheer my son on in the Stanford Treeathlon and wanted a place close but reasonable. The location was perfect. Close enough to the freeway and the Marina. It had everything I needed. My sons team was staying over in Fremont for the same price in an unfortunately less than quality place. After my son's pre meet practice he went to get his stuff and joined me. The staff was friendly, professional and very concerned about our needs in the horrible weather. Only problem was that I couldn't put the stay on one family account. Instead of having an account for each person in the family. Room was fresh, clean, updated and parking was safe. Would recommend this place to the team next year. ;)

"Great Location"

5
07/03/2016

Really enjoyed my stay at this Best Western. Staff was very friendly and knowledgeable. Location was perfect for my needs. Room was fresh and clean. no complaints at all. Would stay again next time I'm in the area.

"Medical Stay"

4
18/02/2016

The sevice was very professional and the room was very clean and roomy. Has a tv, microwave, and refrigerator. very roomy bathroom and very clean the breakfast was very well laid out and had a reasonable assortment of products.

Bharat P, Manager at BEST WESTERN Inn, responded to this review
Thank you for staying with us and taking time to write us a review. We're thrilled to hear that you had a pleasant stay with us and enjoyed all aspects of your stay. We're glad to know you enjoyed our breakfast, too. Thanks again. Sincerely, Hotel Management

"Clean, quiet, comfortable"

4
12/02/2016

My husband and I needed a place to stay overnight that was close to Stanford Hospital and that was reasonably priced for the area. The Best Western Hotel on El Camino fulfilled these needs very well. The manager and staff were courteous, accommodating and helpful. The breakfast, which is available at 6:00 am on weekdays, consisted of a few varieties of cereals, yogurt, boiled eggs, and scrambled eggs and sausage with many types of bread and pastries. We did not go hungry! The Best Western Hotel is conveniently located; the rooms are clean, spacious, quiet and priced fairly. It was obvious that the management and staff take pride in their property and are willing to go the extra mile to satisfy their customers. We will be staying there again on our return visit to the hospital and would recommend it to other travelers.

Bharat P, Manager at BEST WESTERN Inn, responded to this review
Megan, it was our pleasure to host you and your husband on your recent visit to Redwood City. Thank you for staying with us and your kind review. We are glad that we could make your stay homely and that we could be of your service during your recent visit. Thanks again, Megan. Best wishes, Hotel Management

"Comfortable, Clean and Close"

4
03/02/2016

I had to be in the are for a business meeting in Palo Alto. I selected this property for the room rate and easy access to the freeway. The room was clean, the bed was extremely comfortable and the breakfast was just enough to get me started on my day.

Bharat P, Guest Relations Manager at BEST WESTERN Inn, responded to this review
Jane, thanks for the kind words. We're happy to hear your stay was enjoyable -- from the room to the service and breakfast. Hope to see you soon again. All the best!

"Good value for the price"

3
10/12/2015

I have no complaints. It was intended for a quick over night stay with a breakfast and that's what I expected. The hotel was clean and quite with friendly staff. The price was decent compared to the prices quoted for something closer to my destination (Palo Alto) and was only a 20 minute drive away

Bharat P, General Manager at BEST WESTERN Inn, responded to this review
So glad you decided to stay with us, Larry. Happy to hear we were able to make your stay comfortable and convenient. Please do let us know how we can make your future stays even better! We look forward to welcome you back again next time you are in town. Happy Holidays! Best wishes, Bharat, General Manager

"DO NOT STAY HERE!!! NO MATTER WHAT!!!!"

1
08/12/2015

It's an old apartment building converted to a Motel. No private parking or secure! Parking area and outside of Motel dirty with trash, etc. Dirty hotel room. The bathroom fan didn't work. The toilet flush handle stuck. Tub/shower dripping. People screaming outside at 6:00 am!!!! Maids standing around talking. Cigarette butts EVERYWHERE!!!!! And the "coffee" wasn't drinkable. My advice-LOOK FOR ANOTHER HOTEL (MOTEL)!!

Bharat P, General Manager at BEST WESTERN Inn, responded to this review
William, We want nothing more than for our guests to feel comfortable and relaxed when they stay with us. We can't tell you how disappointed we are that your stay with us wasn't as pleasant as you hoped. We wish you had brought these room ?functional issues to our attention during you stay, we would have sent someone to look into these or we would have been happy to shift you to another room to ensure you had a great stay with us. Please know that we'll be looking into your specific experience and make necessary changes. ??William, we sincerely hope you will give us another chance to restore your confidence in our hotel. Sincerely,? Bharat, General Manager.

"Great customer service"

4
20/11/2015

Clean, very comfy beds, right on El Camino Real and next door to Stacks, a fantastic breakfast/lunch restaurant, although the hotel did offer a good breakfast with a great coffee/expresso machine. Free parking and close to highways.

"Cosy place with small number of rooms"

3
09/11/2015

Me and wife Anila stated here for 2weeks in May during our visit to Silicon Valley. What we liked was the fact that the number of rooms are quite limitted and hence the hotel is rather quite and uncrowded. You will always have a place to sit during breakfast. There was Bananas, Oranges, Waffle, freshly Boiled Eggs, Cinnamon rolls, selection of Yogurts etc for breakfast. The car rental place is just opposite and there are a number of shops and restaurants nearby. Its a very convenient location. Plenty of parking places as well. We did enjoy our stay for a rather lengthy 14 nights.

"Good option for Stanford, Menlo Park area."

3
09/11/2015

Motel is conveniently located in Redwood City and in a nice area. It is a relative bargain for staying on the peninsula. Close to Stanford and San Mateo. Pool/courtyard area is nice. Lobby is bit small and the rooms could use an update, but other than that a nice place to stay.

"Auto Travel--Pacific Coast Hwy"

5
05/11/2015

This vacation trip, by car, North on the Pacific Coast Hwy, we spend the night at the Best Western Inn, Redwood City, California. We were in no way disappointed. The night registration clerk was very professional and had a sense of humor. As is was Hallowee Eve, he was dressed as a "Super Hero". The morning staff, owner/manager and his Wife, very professional, courteous, a sense of humor, providing a cheerful atmosphere. At Breakfast, assistance was provided for anyone walking with a cane or other devices.

"Great comfortable spot"

5
29/10/2015

I'm impressed ! Looking at the outside three stars but when you are welcomed at check in then go to the room. That's where the five stars come in. The room is large with very nice decor and most importantly a comfortable bed. I have this spot bookmarked.

"Very Nice Stay"

4
23/10/2015

The front desk clerks at check-in and check-out were excellent. Very friendly, courteous and helpful. Always greeted me with a smile and displayed a pleasant attitude along with professional customer service. On the downside, the commuter train noise was quite loud at times.

"Nice"

4
20/10/2015

Excelent location room clean comfortable beds no noise Breakfast limited but enough food a little bigger lobby could be nicer Staff friendly helpful all of them Location near to shopping malls Bus stop at 50 meters Walking distance to train super markets banks all needed very close Easy access from SFO reasonable rate

"Comfortable Hotel"

3
15/10/2015

This hotel is not fancy, and definitely an older building, but our room was clean and the people were nice. The one bad thing is the parking. The parking lot is shared with the restaurant next door and is not very big. It was hard to find a parking stall during peak eating hours.

"Lousy Staff"

2
14/10/2015

The property was "OK" and a reasonable value for the area. But, the staff was less than competent at check-in and it only got worse after that. It took me at least 5-6 separate phone calls over 45+ days to get a reciept emailed to me. I finally had the Best Western national customer assistance desk intervene. Without there help I don't think I would have ever recieved a reciept.

"Still Great Best Western Reliabilty"

5
30/09/2015

Have stayed at Best Westerns for decade, and at this facility numerous times over the last 6 or 7 years. It is well maintained, the staff is great, and the prices reasonable for what you get. The Bay Area is expensive and it's nice to find a good value for the money. It includes a continental breakfast, but with Stacks' Restaurant next door, we used have breakfast there, also very good.

"Very pleased with our visit!"

4
30/09/2015

Easy access to 101. Great place to stay for easy trip to Stanford Clinic (6 mi.). Clean, good service, excellent continental breakfast. Fast food & diners close. Has the best reviews of all others on Stanford's list of hotels - some were actually scary! The train across the street quiets down late evening. Would recommend & would stay there again. J. Webb

"Kind of Motel 6-ish"

3
23/09/2015

Staff was courteous and the room was clean, but the room smelled like a combination of cleaning solvent and aftershave. The air conditioning unit was loud and ran constantly. Wireless signal was too weak to use. I recommend looking elsewhere in the area.

"Not what we were expecting"

3
28/08/2015

Unlike some of the newer Best Western properties, this property is still in the older style of exterior walkways and rooms, and there is no elevator. Luggage must be carried up the stairs, The staff is very friendly and accommodating. The room we were shown was unfortunately a little dark and uninviting. The entire facility seemed to be clean, with a bright outdoor pool.

"Would highly recommend"

5
22/08/2015

The facility was very clean and the beds were great. Staff was extremely helpful. I would definitely stay there again. We didn't use the pool but it looked nice. Rooms were reasonably price for the area.