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Codice vantaggio

Best Western Plus Hotel Pontoon Beach, Pontoon Beach

4.5/5  - basé sur 274 notations.
4 Regency Pkwy, 62040-6742, Pontoon Beach, United States - visualizzare mappa
Best Western Plus Pontoon Beach - Facciata dell'albergo Il Best Western Plus Pontoon Beach è situato nel centro di Pontoon Beach. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Pontoon Beach si trova a pochi minuti dal centro St. Louis, dal Busch Stadium, dall'arco di Saint Louis, dallo zoo di St Louis, dal St Louis Science Center, dallo storico quartiere francese Soulard, dal mercato agricolo e da ristoranti, tavole calde apparse su Food Network Diners, Drive In and Dives, bar e locali, casinò, dalla storica Route 66, dal campus della Southern Illinois University Edwardsville (SIUE), dagli autodromi Tri-City e Gateway International e dal Cahokia Mounds Historic State Park and Museum. Offriamo buoni per le attrazioni e i ristoranti locali. Offriamo parcheggio gratuito per tutti i nostri ospiti e ci troviamo accanto a un ampio parcheggio per camion, camper e roulotte. La zona è molto sicura: il commissariato di polizia è di fronte all'hotel. Offriamo una colazione all'americana completa a buffet con diversi piatti a base di uova fresche strapazzate, omelette, vari tipi di carne, crostini con sugo di carne, waffle, burrito, sandwich e yogurt da farcire a piacere, frutta fresca, vari tipi di farinata d'avena, fiocchi d'avena, succhi di frutta e piatti privi di glutine e lattosio disponibili gratuitamente. Servizio tè e caffè 24 ore su 24. Disponiamo di un grande centro fitness per gli ospiti che desiderano mantenersi in forma. Alla fine della giornata, concediti un tuffo nella nostra grande piscina coperta riscaldata. L'hotel, inoltre, dispone di un business center e di una sala conferenze a uso degli ospiti.

Best Western Plus

Hotel Pontoon Beach

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 275 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
168
Molto buono
61
Nella media
16
Scarso
8
Pessimo
22
CONSULTARE I PARERI SU
Affari Affari
65
Business Business
36
Da solo Da solo
18
Di coppia Di coppia
24
In coppia In coppia
60
In famiglia In famiglia
104
Viaggio con amici Viaggio con amici
18
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"My home away from home"

5
13/12/2018

This hotel is amazing! Clean, friendly services and reasonable rate for high quality. I am very picky about hotels and this one is top notch. I will stay here anytime I am in the area for work or personal trips.

choicealltheway, General Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for choosing us as your lodging hotel. We enjoy all our guest & especially the ones who come see us frequently! If I don't see you I hope you have A Very Merry Christmas & Blessed New Year! Sincerely Vicki Reed General Manager

"Manager is clueless and rude"

1
12/11/2018

Best Western Plus Pontoon Beach reviews Reviews 4.3 Very good 324 reviews on Google All reviews Most relevant Newest Highest rating Lowest rating JoAnna Smith JoAnna Smith-EDIT1/5 17 minutes ago on Google Was here for a 6-day stay for work. On the 2nd day, around 8pm, 4 cops pounded on my door. I opened it up to find them demanding to search my room for marijuana. And my rental car. After 30 minutes, all they found were some CBD Gummy bears, which are legal as they contain zero THC. I did have a vape pen, but it was nicotine. I allowed them to take it to prove I hadn't used it and it was easily replaced. IF the 4 cops had found any marijuana, I would of been arrested, even with my medical marijuana card, (which they took a picture of, since they'd never seen one) because it's illegal in Illinois. As the cops left, laughing, the manager stuck her head in my room and demanded I leave immediately. The officers ALL disagreed with her. They told me take my time packing and leaving. I was very upset. The most-senior officer told me to "take an hour or two" to leave, and "don't rush. Try to calm down". Why would they say that if I was somehow in the wrong? The manager was 100% wrong. The officers only found candy, and it was not THC. I was accused by the night manager of smoking a LOT of marijuana, not eating gummy bears. I vaped outside and in my car only. If she cannot tell the difference, then I suggest she get another job. These officers tossed my room. Tossed it .They went through every container in my purse, bath kit, luggage, refrigerator, and car. They found gummy bears and a vape pen I gave up because it wasn't clearly marked. Why was I thinking out like garbage by a clueless manager. Keep in mind, the cops were there originally for a diabetic who was in a critical situation. The manager called the cops on him too. As the officers told me, "we are here constantly". Really? Why? Because of the manager. Worst Best Western ever. And I am a BW loyalty member for 20+ years. I have never been thown out of any hotel ever in my entire life. And I'm 53. I sleep in hotels 4 out of every 7 days. First time ever. And I'm pissed. The manager is SO concerned about smells, but misses a window lock that's broken and allows people to illegally parked in the driveway. Is she really concerned about her guests?

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
The cops were originally at the location due to a guest having breathing problems and an ambulance had to be called. When ever an ambulance is called, the police typically assist. When entering the hotel, the police smelled the marijuana coming from the first floor and knocked on the door. The aroma was so strong it made their eyes water. You were asked to leave due to multiple people smelling the marijuana. We are a non smoking property.

"Great motel"

5
22/10/2018

I stayed here for business. I was there 3 days. This is a great place to stay that is comfortable, safe and very clean. Its located right behind the police station and there's no worry about security or safety.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for the great review! It was such a pleasure having you here and we hope that you will come back and see us again very soon!

"Santa's workshop apparently on 2nd floor."

1
14/10/2018

Don't stay in room 118. Apparently, the maintenance guy lives directly above you. He will walk around constantly late into the evening. He will fix furniture or something that requires a hammer. The front desk will cover for him and offer you another room if available. That's fine...unless you are, you know, traveling with small children and don't really want to wake them up in the middle of the night, gather your things, and totally move when you should be sleeping. The continental breakfast is a selection of wheat or white bread and a couple of cereals. I can look past that if I could simply sleep from 12am-6am. Get it together.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good morning! Our daily hot breakfast involves biscuits and gravy, eggs, sausage, muffins, waffles, yogurt, cereal, fresh fruit, a variety of juices and fresh coffee. Unfortunately we do not have a room 118 here and our maintenance does not live at the property. Please feel free to contact us with any questions or concerns, have a great day!!

"Incredibly rude staff!!!"

1
08/10/2018

I stayed at this hotel for a total of 5 days. My guest and I had outside food in our room that we cleaned up and threw in the trash. Later in the day we get a call from what I assume is front desk yelling at us and threatening to kick us out of the hotel for having food in the room. (Misleading due to the microwave, mini fridge, and coffeemaker in room) Then blaming all the stains (that were already on the bed) on us and saying that they were going to charge extra for the damage. They also claimed to have smelled cigarette smoke and have pictures of said cigarettes which was a lie because neither I nor my guest smoke. Tried to straighten everything up the second we arrived at the hotel after the call. However the lady at the front desk said she couldn't help and to come back when the manager was there. Yelling at guest, not addressing their name or name of business with call, blaming their uncleanliness on guests, and snooping through our trash? Most unprofessional hotel I've stayed at and I used to work at a best western. Stay clear of this hotel at all costs. Never again will I stay here my next stay in town.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning, I am very sorry that your stay with us was not a great one. Upon checking your room the staff found that a burrito that was bought out of sundry was wrapped up in our comforters and smashed. The stains will not come out of the bed linen. We take the cleanliness of our hotel very seriously. If there had already been stains on the blankets, did you report it when you checked in? We do not allow guests to stay if they destruct the property in any way.

"Disgusting, unprofessional, not worth it"

1
08/10/2018

I stayed at the best Western in pontoon Beach, Illinois. My stay was for a total of five days as I was in town for a conference. The first day I arrived at the hotel I called the front desk to ask when breakfast started. After telling me the time that breakfast starts in the morning the women on the phone replies back “who is this!?” (With an attitude). I am completely surprised that the staff would talk to one of their customers in that manor. I course told her that I was staying upstairs in the hotel. The next day I went downstairs to get breakfast in the morning with my 1 guest. We grabed some quick food and went back upstairs with our plates. Later on in the day I get a phone call from the hotel. The first thing the lady says only the phone is that they found food upstairs in our hotel room and food was not allowed there. I immediately apologized because we did not know that food was not allowed in the room. Considering that we had a microwave and refrigerator in the room and that they also sold microwavable food downstairs. She then continues on a rant saying that there was a stain on the bed from the food. And that I have an “e-cig” in the room and she can smell it. I do not have a E-cig, I don't smoke cigarettes and no one was smoking in the room. I did not know what smell she claimed to smell in the room but two females are staying in there for a total of five days it is going to smell like something (Either a mixture of perfumes, body wash, lotions etc). She then says that they have a picture of the device, which was a complete lie. She then threatens that they would have to charge me for the bedsheets if the stain did not come out. And also that if they catch me smoking they will charge me 250 and also kick me out of the hotel. At this point I thought the conversation was over. Apparently not for her.. She then says “I don't know what type of hotel you think we are running here but we don't do that.” I have stayed at a plethora of hotels as I am required to travel a lot. Never have I ever experience such a nasty attitude from staff. After arriving back to the hotel that evening I spoke to one of the ladies at the front desk. She apologized for the nasty behavior I had to experience with the staff. However there was nothing she could do about it because she was not the manager. I went to my hotel room and Inspected the bed to see what stain she was talking about. On the darker sheet on the bed there was two pennie sized oil stains that did not seep down to the white sheets ( I am 100% positive they will come out in the washer, if the hotel actually washes it.) I then go ahead and decide to inspect all of the sheet. On the main comforter I find a plethora of yellow circles stains, one of them the size of a basketball. This tells me that the hotel either does not wash the sheets or fails to inspect their sheets before putting them on guest beds. With the next few days until my departure I tried multiple times to get in contact with the manager at the hotel. She never came in. Below are pictures of the stains on the sheets they thought were acceptable for guest to sleep in. They were extremely unprofessional and on top of everything they dug in our trash.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning, Per the first review, I explained why there was an issue with the bed linen. The staff had sound a burrito wrapped up in one of the hotels comforters and smashed. This has caused stains that we cannot remove. We do not tolerate guests who destruct our property.

"Easy access after you cross the Mississippi River from Missouri."

5
06/10/2018

Safe and quiet area. Great hotel. Super clean. A surprising gem for the price. Slept so well on the cozy king size bed with cushy covers. Nice check-in staff. And loved the breakfast that Becky made as well as her helpful, cheerful manner.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! We are so happy that you enjoyed your time with us and we hope that you come stay with us again very soon!

"Great Stay"

4
27/09/2018

I have stayed at the Best Western Plus in Pontoon Beach many times. Whenever I need to travel back to the area, this hotel is usually the first one I check for availability. People that work there have always been very nice and helpful, the rooms always seem to be very clean and the beds are comfy... I've never had a problem while staying here.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for choosing us for your stays in the area! We enjoy having you and your wife here with us and we hope to see you again very soon!

"Weekend Getaway"

5
20/09/2018

My wife and I only stay at Best Western Plus it has significant meaning to us. The hotel manager Vicky and her staff went out of the way to make sure my wife and I were very comfortable. Becky you're the best

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thanks for all your kind words! We are happy to see you enjoyed your stay with us and had a good time! We hope to see you two again soon! Hope you have a wonderful weekend.

"Good value for the money"

4
17/09/2018

Excellent customer service. Their breakfast was very limited however, and we had to wait a long time for someone to prepare the food. A little out of the way when visiting the St. Louis area, but a lot less expensive, and the rooms are very nice.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for letting us know how much you enjoyed your stay. I do apologize that the breakfast was not up to your standards. I hope that you will come back very soon and give us another chance to shoe you how well we can do.

"Great stay! "

5
13/09/2018

Very friendly and helpful staff. Was made to feel very welcome right from the start. The rooms are very spacious and exceptionally decorated. Very nice and very clean bathroom also. Super comfortable beds and plenty of plush pillows, slept great! They also include a hot breakfast buffet. They also have an indoor pool, unfortunately I didn't get to use it this trip, but I'll definitely be staying here the next time I am in the area.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for the great review! It was such a pleasure having you here and we are so glad that we were able to make your stay a great one! We hope to see you again very soon!

"Dirty carpet and bad attitude from front desk."

2
03/08/2018

Carpet very much needed a vacuum...chips and other food remnants all over. Kelly at the front desk could use an attitude adjustment. Only positive is the location...close enough to highway to be convenient, far enough away so it's not noisy.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so sorry that you did not enjoy your stay with us. I will definitely look into the problems with your stay. Did you report any of the issues to the front desk? We hope that you will still come stay with us during your next trip and give us a chance to exceed your expectations. Please give me a call if you are willing to discuss these issues any further. 618-512-1314 Cindy Whitehead-Front Desk Manager

"Not family friendly/policy"

2
29/07/2018

Stayed here for one night but originally booked 2 nights for a family vacation. The property was nice our room was clean. They do provide breakfast but they do not allow you to take it to your room because “when we allow you all to take it to your room guest leave behind messes and house cleaning does not want to clean that up”. I thought that was strange that house keeping did not want to clean after all it is there job. I explained that I have a 5yr old and that she was sleeping and i did want to disturb her due to the activities the day before. I was told they could give me a coupon to Denny's to feed her at a discounted rate. As the front desk woman policed me about food, I watched several other guest walk right on to the elevator with plates. When pointing that out she looked at me and said “I didn't see them” I thought this was weird when they provide breakfast but it must be eaten in the small eating area downstairs. We got our child some food and needed a fork when my husband asked for a fork instantly every one he asked told him “ you can't eat in the room” or “you can't take food from breakfast into the room” even after he told them it was not their breakfast. Only one house keeper was kind enough to assist him. I WILL NEVER PATRONIZE BEST WESTERN AGAIN ! I would never recommend BW to anyone . CUSTOMER SERVICE IS NOT HOOD AT THIS LOCATION. This is my second time at a best western plus this year I won't be staying there again ever

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We are so sorry that you did not enjoy your time here with us. I know that you were not happy with our policy when it comes to breakfast. It is not solely because of the mess that sometimes gets left behind. There were many reasons that led to that rule being enforced and we can not allow some to ignore policy. As for the people you saw take food into the elevator, they must have been sneaky so that we could not see them. I hope that you will give us another chance to exceed your expectations. Thank you and have a great day!

"Home away from home"

5
25/07/2018

Great hotel to stay at. Staff are super friendly and accommodating. Rooms clean and comfortable. Nice pool area. Good breakfast with hot choices. I stay here once a month for business and have always been treated like family.

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Good Morning! We are happy to see you enjoyed your recent stay with us. It was a pleasure having you and glad you keep coming back! Hope you have a good rest of your week!

"Not the best"

1
21/07/2018

The room was not overly clean and they charged us double for the room plus a damage deposit. Overall, they charged 300 dollars for a room that was 127. It took several days to refund the damage deposit plus the other 127. They said they charged us two room charges in case there is damage. They do this for everyone. It was not even worth the 127.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We would like to apologize that you did not find our hotel exceptional. We strive very hard to make sure that we exceed our guests expectations and it is a disappointment that we were not able to do that for you. Our damage authorization is a policy to protect the hotel in case of any damages. I am sorry that it took some time to put back on your card. Usually the authorization falls off upon check out. We hope that you will come back and give us another chance to show you how well we can do.

"Power outage during stay!"

3
02/07/2018

Booked an adjoining room when making reservation. Asked about this on checkin and it seemed to be a complete surprise for the clerk but did get the rooms we asked for. Lukily the hotel was not full the first night. Nice clean room and pool as expected. We had the pool all to ourselves until Saturday night. Air conditioning worked well on our 95+ degree days. The bed was a little firm for my taste. Had to ask for linen for pull out sofa, got a little attitude from front desk staff when requesting the linen. She was apparently upset for us interrupting her personal call. I thought pictures online showed a hot tub which is apparently no longer available. Storms took out power for 4 hours on our first night. Wish the hotel would've offered some sort of compensation for the inconvenience. Obviously, a storm is not their fault but a lantern or flashlight would have been nice to have in the room during the outage. Good breakfast but gets very busy between 8-9am. Our stay was very quiet and we rarely saw other travelers except at breakfast.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey!We appreciate the feedback. The good and the bad! I do apologize for any staff that gave you attitude. That is not what we are here for and as the guest, you are our top priority. I am happy that we were able to accommodate most of your needs and I hope that you will return very soon so we can exceed your expectations. Thank you and have a great day!

"Bike ride on Memorial Weekend"

5
29/05/2018

Great place to stay to get on The MCT nature trail. We rode our bikes from the hotel and got on about a mile down the road. Pool was clean and breakfast was good.Nice outdoor patio area to relax. Inside was comfortable. Bed was very comfortable.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning! We are happy to see you enjoyed your recent stay with us. It was a pleasure having you and glad you guys got to enjoy the nature trail. We hope to see you again in the near future. Have a wonderful week Kelly Hassell Front Desk

"Worst Hotel Experience Of My Life"

1
28/05/2018

I bad by far the worst hotel experience of my life here!!! I was driving across the country and booked a room at 3:30 am using the Hotels.com app's late night "Now" booking feature. I arrived at 4:45 and they didn't have the reservation, so Hotels.com faxed it to them. The front desk clerk received it and checked me in, then woke me up in my room 1.5 hours later because she screwed up processing the booking through Hotels.com. She didn't even apologize for waking me, knowing I only had a few hours to sleep. She told me I had to vacate the room, because I was a "no show" since I arrived after 3 and thus the booking was invalid - even though I booked it after 3 and she had it faxed to her. I argued with her, and she told me I had to pack my stuff and leave the room immediately and call Hotels.com, or her manager would call the police on me in 30 minutes. I made the call, and no more than five minutes later she called my room again and told me that because I wasn't out yet (seriously, who can go from asleep to awake, packed and out in 5 minutes???), she would be calling the police. I told her I was on my cell phone with Hotels.com and she wouldn't let me finish that call. I told her I couldn't be on two calls at once and she needed to give me a minute. She refused and said if I chose the Hotels.com call, she would call the police immediately. I told her to go ahead, so I hung up on her and continued talking to Hotels.com. I finished packing while on that call, and Hotels.com called her to verify the situation, then told me I could cancel it and get a refund or rebook and get a room. Meanwhile, the clerk called the police to tell them I had vacated the room and they were no longer needed - aka she had seriously called the police. At this point I was shaking from adrenaline/anger, and there was no way I could fall back asleep any time soon so I took the refund and left. I gave the clerk a piece of my mind for calling the police five minutes after waking me, and she yelled at me that it was my fault and kept mockingly saying "Bye! Bye! Bye!" as I left. Best Western and Hotels.com will be hearing from me tomorrow. Avoid this hotel at all costs, their overnight clerk is incompetent and unstable. I'm still in shock over the whole thing! Quality of the room was good, though, so they've got that going for them! I also asked to have the manager call me when he or she arrived, was told they would, and 9 hours later nobody has called.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Hello Ryan, I am so sorry that you had to go through such an ordeal during your stay with us. We are not entirely sure what went wrong with your booking but I will definitely look into it right now. I do apologize for any inconvenience that you had to endure during your time here. Cindy Whitehead Front Desk Manager

"Best Western Plus near St Louis"

4
26/05/2018

Hotel is new, several restaurants nearby. It is located off Regency Pkwy, so GPS have a bit of a problem getting you to them. Our room was large, the air conditioning worked really good and since it is away from the main roads, you do not have a lot of noise problems. The biggest deal was our key cards had to be rekeyed several times as they lost their coding. The breakfast was great.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning! Thank you for taking the time and telling us about your recent stay with us. We are happy to hear you enjoyed your stay. Key cards can be a pain sometimes also if you put them by your cellphone it will deactivate the chip believe it or not. We hope to see you again sometime in the near future. Kelly Front Desk

"St.Louis Trip"

5
20/05/2018

Easy to get off Hwy, neat clean appearance inside and out, friendly staff. Breakfast food was hot and plenty of variety. Nice secure location right behind the Police Department, plenty of eating establishments nearby.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words, Jim! We are so happy to see that you enjoyed your stay here with us and we hope that we see you again very soon!

"Amazing"

5
24/04/2018

I have stayed at this location before and i am always satisfied with the experience. The room is so comfy and quite and very well in a safe area. I will definitely recommend this location to anyone THX

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning! Thank you for taking the time to tell us how we are doing. We are pleased to see you enjoyed your recent stay with us. We hope to see you again in the near future. Have a great week!

"WORST PLACE! AVOID AT ALL COSTS!!"

1
08/04/2018

We are Diamond members of Best Western, and generally stay at this franchise. During our recent trip to St. Louis, we booked at the Best Western in Pontoon Beach and anticipated a pleasant stay. Not only did they not have the room we had been promised, but the one they showed us was filthy with a veneer of dust on everything. The staff was also rude and unwilling to accommodate us in anyway. From the desk clerk to the manager, we were belittled and abused and told to leave the premise or we would be arrested. Thankfully, hotels.com got us into the Drury Inn in St. Louis, where we had a wonderful stay. The experience was very stressful and upsetting, Neither the staff nor the Best Western at Pontoon Beach should be part of this franchise, or the the hospitaility industry, as they are anything but hospitable. I would recommend pitching a tent across the street in the empty fields, before staying here.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so sorry that you did not enjoy your visit here to Best Western Plus. We pride ourselves on the cleanliness of our rooms and our customer service. I am so sorry that you did not feel the appreciation that we have for our Diamond Members.

"One of my Favorite Hotels "

5
28/03/2018

I stayed here when this property was a Sleep Inn. Nice then, still nice. The manager and staff know how to operate a hotel. Spacious CLEAN rooms, very nice breakfast, nice aerobic workout facility, friendly staff. Small indoor pool looks nice but I did not use. 24 hour fresh coffee in breakfast room, small store in lobby with snacks, pop, some toiletries etc. Dennys restaurant within walking distance. Nice safe place to stay just outside of St Louis. Big lot next to hotel for large vehicles including tractor trailers. They accept CLC with personal card for incidentals should you have any.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Afternoon! Thanks for taking the time to tell us how we are doing! We take pride in our hotel and appreciate all your kind words. We hope to see your friendly face again soon! Have a wonderful night and weekend!

"Great staff and accommodation "

5
26/03/2018

I can not speak highly enough about the afternoon front desk representative. She went above and beyond the norm helping us connect our phones on internet. As always good accommodations and clean. My only negative about all Fairfields is that they all do not very on options at breakfast.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for the kind words about your stay here at Best Western Plus! We try to accommodate our guests in every way possible and we hope that you will come and see us again very soon!

"A must stop "

5
09/03/2018

I always try to stop here as the staff is so nice and the motel has great and safe parking (police station ) is next door ,the facility is always spotless and breakfast is great . The facility is far off of the highway so it is very quiet.And the morning sunshine is the best alarm clock

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Good Morning! Thanks for taking the time to tell us how we are doing! We are happy to see you enjoyed your stay with us and hope to see you again in the near future! Kelly Front desk

"Stay in the Midwest"

4
31/12/2017

Very welcoming , clean, non-smoking, professionally managed facility. This Best Western is within sight of I-270 loop that circles St. Louis Missouri. Plenty of quality restaurants in the area and quick access to many sporting events.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! We are so glad that you found us and we hope that you will come stay with us again very soon!

"Friendly staff, clean updated facilities"

4
30/12/2017

After driving for over eight hours, I stopped in the Illinois area, and found this Best Western Plus. They happened to have a couple of rooms available, they were friendly, and very accommodating. If in the area again, I'll definitely be back.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! It was a pleasure to have you here with and we hope that you will come stay with us again very soon! Have a great day and let us know if you need anything!

"RUDE staff, less than clean rooms"

1
08/12/2017

Requested an hour later checkout to satisfy my business contact (the hotel was clearly low on occupancy). Was rudely told "we don't do that" The Eggs at breakfast had sat there so long they were discolored and hard (both days). Dried blood on one of the bed sheets, various stains.. Room was not very clean! TV service was out 1 of the 2 days.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to tell us exactly what you did not like during your stay. We are so sorry that you are displeased with our late check out policy. We had to have the rooms ready for a large group that was coming in that evening. The issue with breakfast has been brought to staffs attention and we will keep a close eye on that. We take the issue of the dirty sheets very seriously. Was it reported to the front desk? I hope that you will come stay with us again and give us another chance to show you how well we can do.

"Overnight"

4
03/12/2017

Very good value and rated higher than surrounding hotels. Conveniently located near freeways and towns. 1/2 hour drive to Saint Louis, MO from hotel location. Minutes to nearby Granite City, Alton and Southern Illinois University.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for choosing Best Western Plus! It was such a pleasure having you here with us and we hope that you will come and see us again very soon! Have a great day!

"Great stay"

5
27/11/2017

Good food for the free breakfast-need to eat before 9 am-friendly service-clean rooms-very quiet--liked the vending areas also--very clean--pleasantly surprised--nice touch with the Christmas tree in the lobby

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Good Morning! Thanks for taking the time to tell us how we are doing and thank you for your kind words. We are pleased you enjoyed your stay with us. We hope to see you again soon! Kelly Hassell Front Desk

"Another pleasant stay"

5
26/11/2017

I visit the Best Western Plus in Pontoon Beach, Il, usually once or twice a year. Love this place. People there are very friendly. My room has always been very clean and nice. Love the walk in shower, and beds are comfy. what's not to like?

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to tell us how we are doing. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon!

"Great hotel for the price"

5
15/11/2017

Clean, great room, good breakfast, free internet Pool looked clean, breakfast area was clean Staff was friendly The only issue that may be worth noting is that the walls are thin so I could hear the man in the next room singing. It did not affect my stay

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thanks for the feedback! We are pleased to hear you enjoyed your stay with us. I'm sorry about the noise from the next room. We hope you will come back and stay with us again soon. Have a wonderful day! Kelly

"Good over all"

4
06/11/2017

So I stayed at this hotel once a month for the past two years for military training and I have never had any problems that were a big enough of an issue to not give this hotel a good rating. The staff is always on point with their job and I think it's in a really good location

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Awesome! Thank you for your feedback! We try our best to give all of our guests the best experience. Thank you also for continuing to stay at this location! Its great to have all of you stay here. If you have any questions, or need to reserve your next stay, please contact us. Thank you, Jessica

"Nice place to stay."

4
06/11/2017

My kids Love fresh cookies and enjoy heated indoor pool. Helpful, knowledgeable staff. Nice cleanest and quiet place. Not to far only 20 minuets from St. Louis downtown. Lots of variety for hot breakfast.

Manager F, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thank you for the review! We are happy you enjoyed your stay! Yes, the location is great for anyone who will be traveling to the St. Louis area. We appreciate your business and feedback! Feel free to call the hotel if you have any questions or would like to reserve another stay. Have a great day! Jessica

"Newer hotel off highway"

5
27/10/2017

There are quite a few hotels at this highway interchange. We selected the BW because of good reviews and a lower price than most of the others. We weren't disappointed. The room was clean and comfortable and had plenty of room to spread out even though it was only one night. There was a modern shower stall that wrapped around at an angle so there was no door or curtain. Interesting design but the actual shower area was narrow and cramped. Breakfast was so-so - eggs, sausage links, biscuits and gravy, and cold items. Fox News was blaring pretty loudly in the seating area which may be good or bad. There's a small lobby with seating as well.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to tell us what you enjoyed along with the things that we can improve. We are happy to see that you still enjoyed your time with us and we hope that you will come see us again very soon!

"Good place to stay"

5
10/10/2017

We crashed for the night here on the way to east coast. Located in a good part of the city. Quiet place. Good sleep. Clean and comfy. Friendly, helpful staff. Quick, hassle free checkout. Altogether, a good stay.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We are all so happy that you enjoyed your time here with us! We hope that you will be in our neck of the woods again very soon!

"Great hotel / Cold Water for showers"

4
03/10/2017

Very nice staff and the room was very clean Breakfast was very, very, good and the woman who took care of this could not have been nicer Water pressure and temperature for showers was horrible For the price, cheaping out on a hot shower is unreasonable

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! It was such a pleasure having you here with us! We hope you choose to stay here with us again!

"Great staff"

5
02/10/2017

Looking forward to visiting there again, the staff was great and the rooms were clean.The staff makes you feel like you're at home and always checking to make sure that everything is okay.Keep up the great work!

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for your kind words! You were a great guest and we hope that you will come stay with us again very soon!

"Good Stay except the walls are paper thin..."

4
25/09/2017

This hotel is very well put together. It allows for working out, breakfast and snacks if needed. The room was very agreeable and was very clean. The staff was adequate in their customer service and had no issues there. The issue we had was the hard as a rock bed and the paper thin walls. The unknown neighbors connecting with what could be an adjoining room apparently called the front desk for my friend and me that was normal tone talking in the bathroom getting ready for bed. The front desk was called and they called us explaining the situation and that she herself had came up and saw we were not outside but could hear us girl talking inside at a normal tone but then was threatened that if we didn't basically whisper for the next door guest, we would be required to move. I told them I would not be changing my behaviors as I paid for my room too. Also that I could hear them talking but did not let it bother me as that is what happens in a hotel that has paper thin walls. God forbid a couple is enjoying some intimate time what would be said. With that said, I would stay there again but hope they will address this before it occurs next time by alerting ppl of the possibilities of hearing others.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for taking the time to complete the survey. We are so sorry there was an issue with your neighbors during your stay. We try and accommodate everyone and sometimes its hard. We do appreciate you keeping calm about the situation and we hope that you will come stay with us again.

"Good clean Hotel"

5
25/09/2017

Everyone there were friendly. Room was excellent though the pillows were not the best. Will stay again like the area right behind the police department so safe and secure. Easy access to highways so getting around is very easy.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! We do apologize that the pillows were not to your liking. I am happy to see that everything else was great for you! We hope that you will come see us again very soon!

"Weekend getaway"

5
24/09/2017

This hotel is awesome. From the time we stepped in the door till the time we left we were treated with great customer service. First off the front desk was very friendly and helpful to give directions and advice about the area. Located across the street from the police station is a great plus for safety. Secondly, the room was spacious, very clean and smelled great. Third, the location was very close to the downtown area about a 15 min drive. Fourth, the complimentary breakfast was like being at home. Different choices, home cooking and tasty food you will not go away hungry. Geneva was the cook and she is awesome, very friendly, clean and accommodating to put fresh refills out if you needed them. We even tipped her. Fifth, one night we had a problem with our neighbors being too loud so we called the front desk and they were on it immediately. Overall this is a great place to stay while you visit St Louis. I will definitely come back if I'm ever in the area.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for the great feedback! We are so happy to see that you enjoyed your stay with us so much! Your kind words have definitely made our day here because it is so awesome to see how our hard work pays off! Geneva will be very excited to see that she was up to your standards so thank you for that! Please come and stay with us again very soon!

"I highly recommend"

5
23/09/2017

This location is perfect, as it's not only a little off the beaten path, but it is also easily accessible to the St. Louis attractions. The pool's temperature is nice and warm but not too warm. I would like, however, to have had a hot tub. The property was quiet, and the breakfast bar was decent. We LOVED having a refrigerator in the room. Overall, it was a great value for our money.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for choosing Best Western Plus! It was such a pleasure having you here! All of your kind words mean so much to us and we cannot wait to have you stay again!

"Comfort and Customer Service"

5
11/09/2017

We stayed only one night as we were forced to drive home from Florida to escape Hurricane Irma. We found this hotel to be EXCEPTIONAL in every way. Customer service, quality, comfort and a GREAT breakfast!

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey! I am so happy to see that we were able to make your stay a good one. I hope your home and everything you love in Florida is safe. Thank you for choosing Best Western Plus!

"jackpot"

5
11/09/2017

found this Best Western when looking for a hotel in the St Louis area using those discount coupons from the welcome centers. Very pleased with this place. It was good to be outside the city limits of St Louis to avoid traffic the following morning and the facility is spotless. Enjoyed the shower very much and the bed was comfortable. I will stop here again on any trips I make through the area.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for taking the time to tell us what you enjoyed about your stay! We are so happy that you stumbled upon us and that you will be returning! It is nice to be close enough to drive to the great events but far enough away to not deal with that dreaded traffic! We cant wait to see you again!

"nice place"

5
11/09/2017

I stayed here because it was close to an activity that lasted for a weekend. This location is close the the St.Louis,Mo Metro area but is far enough away to relaxing and quiet. The room was comfortable and quite large. The bathroom was not cramped for room either. For my needs it was a perfect fit and I'll stay here when I'm back for this event next year.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! It was a pleasure having you stay with us and we hope that you will be coming back again very soon!

"Need a hotel"

5
04/09/2017

This hotel stay was one of the best one's I've been to & I highly recommed this one to anyone that needs a room to relax or stay if your in the Platoon area. I will definately be back when I go back to the area.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! We love to see when our guests enjoy themselves and we are so happy that you will be returning! If you need any assistance in planning your next stay, please let me know.

"Great for Gateway Motorsports Park"

5
01/09/2017

We were attending a weekend of racing at Gateway Motorsports Park in Madison IL. We booked this hotel because it was the closest to the track and it was a great choice! Not only was it an easy 15-20 min drive to the track, but the hotel was great! Our room had a fridge and microwave which was great. The complimentary breakfast also wonderful. Nice assortment of items. The chocolate chip cookies at the front desk were a nice touch as well. The entire hotel was very well maintained. No worn furniture or spots on carpeting. We had made several requests with our reservation before we got there and everything was just as we had requested. The staff absolutely could not have been nicer. Everyone was great. I almost hate to share this review for fear that others will find this hotel for next year's race, but this is a great hotel and I want to give everyone credit for the why it is such a great place.

Manager F, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! It is so great to see when our hard work pays off and when our guests really enjoy themselves. If you need any assistance in planning your return, please do not hesitate to let us know! Thank you and have a great day!

"highly recommend"

4
29/08/2017

The hotel, both outside and inside, was clean. Quiet and safe area with police station across the street. Free parking adjacent to hotel. Staff was professional and friendly. We were very satisfied with our stay here.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for choosing our property for your stay! We are so happy to see that you enjoyed your time with us. If you need any help in planning your next stay please let me know.

"Vacation"

4
28/08/2017

Alittle outdated in a few areas - but overall a pleasant stay. Breakfast was very good. Cleanliness of the bathroom could have been better. However, staff was accommodating and pleasant. For a quick stay, would recommend.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am sorry we did not exceed your expectations. I hope that you will return and give us another chance!

"Not so quiet"

3
27/08/2017

I arrived to find my room in front of the elevator. I requested a more quiet room. I was kindly moved..... To the room behind the elevator so I could hear it move all night. This was done knowing I was a Platinum member. I couldn't imagine how they treat someone who isn't a rewards member.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am so sorry you were not able to enjoy your stay with us. A noisy room is not ideal at all. We appreciate your loyalty to our brand so if there is anything we can do to ensure your return, please do not hesitate to let us know. Thank you so much and have a great day.

"A Good Night's Stay"

4
25/08/2017

This hotel was just outside of Saint Louis (where we were visited the Gateway Arch and the Saint Louis Zoo). It was easy to get to and from the hotel. The hotel and our room was clean. We always take advantage of the breakfast. This breakfast offering had a nice mix of hot and cold items and all very tasty. The wifi was easily accessible. An all around good stay in Pontoon Beach, IL/Saint Louis, MO.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We are so happy to see that you had a good experience here at Best Western Plus! I Hope you were able to see all the great things that our area has to offer. If you need help in planning your return, please let us know! Have a great day!

"Good Value"

4
24/08/2017

We stayed 2 nights which included the night before and the night of the total solar eclipse. Hotel and staff were very nice. Price was extremely reasonable, especially considering that most hotels in the area were booked up.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to tell us what your experience was with us! The solar eclipse was such a huge thing for the area but we are glad we were able to accommodate you. I hope that you will be returning to the area soon and will come see us again!

"Amazing Stay"

5
11/08/2017

Excellent staff.. very clean. Breakfast was fresh, with several choices. Fresh eggs were being set out even at the end. Our kids enjoyed the pool, and fresh baked cookies at the,front desk. All staff were kind and helpful.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey! We love to see when our hard work pays off and when our guests truly enjoy themselves! If you need any help in planning your next stay, please let us know. Have a great day.

"Great Visit"

5
30/07/2017

I found the location was just a short drive to downtown St. Louis. The rooms were very clean and we found the staff to be incredibly nice and accommodating. I would highly recommend this location to anyone in the area or doesn't mind a short drive if going into St. Louis.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for your great review! We really appreciate your loyalty to the brand and hope that you will come stay with us again very soon!

"BW Pontoon Beach"

5
24/07/2017

This hotel exceeded my expectations; excellent staff,location, facility and amenities; the room was spacious and the set-up for breakfast was top notch; this hotel would be my first choice when in the area again.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for this great review! We are so pleased to see that you enjoyed your stay with us! If there is anything you need in planning your next stay, please let us know!

"Good quality hotel to stay on a budget"

4
22/07/2017

I enjoyed my stay here as the staff was super friendly. My a/c wasn't working properly so Kit, at the front desk moved me into an "upgraded" king suite (many people think the king suite has a living room, and much bigger but it isn't-there's just a sofa bed). I actually liked the king bedroom better than the suite-there wasn't as much lighting and the 2nd floor was noisy. All in all I enjoyed my stay and would recommend this hotel.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so sorry you had issues during your stay. I am glad to see that you still enjoyed your time with us and I hope you will come back again very soon so we can exceed your expectations.

"Wonderful"

5
11/07/2017

This was our second stay on this hotel. Both stays the Staff was very friendly.The rooms were clean, quiet and comfortable. Pool, business/computer room were a pleasure.Breakfast was hot and delicious and a lot to choose from.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for taking the time to tell us exactly what you liked about your stay! It is great to see your familiar faces! I hope you come stay with us again very soon!

"Great experience"

5
10/07/2017

The hotel itself is clean, quiet and in a good location. The staff was friendly and helpful whenever they were called upon for anything. Shana at the front desk was EXTREMELY helpful and friendly and went above and beyond for my wife and myself.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for the great review! We love to see when our guest have a great time at our property! If there is anything we can do in planning your return, please let us know!

"St. Louis tour"

4
07/07/2017

Great breakfast but rate is little bit pricey given the location is more than 10 miles from gateway arch and other main attractions. Pool is small and shallow. Room is not spacious compared to other hotels with same rating.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am sorry we were a distance from the arch. Some people like that we are a little out of the way and some people do not. Thank you for the compliments on our breakfast! It was a pleasure having you here. I hope that you will choose us again on your next trip!

"Amazing Staff!"

5
02/07/2017

Stayed at this hotel as it was close to the VPC! Received a military discount on the room and the staff was extremely friendly and helpful. Nice hotel too! Has a pool and workout room, very clean and updated, even has a crib for my daughter! Flat screen TV in my room with a fridge. Highly Recommend, their breakfast was great too. They had hash browns, eggs, biscuits and gravy, cereal, toast, doughnuts, juices, and milks. The morning I was there not sure if it changes Day to day I only stayed 1 night.

Vicki R, front desk at Best Western Plus Pontoon Beach, responded to this review
Thank you for serving our country. We are glad that you enjoy our pool and workout room. We're glad that you had a great hot breakfast to get your day going. We look forward to seeing you on your next visit.

"pontoon beach"

5
30/06/2017

I have stayed at this bestwestern many times all my stays have been wonderful the staff is great the hotel is nice and quite breakfast is very good the police station is right in front of the hotel a very safe place to stay

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We are glad you always enjoy your stay and feel safe. Thanks for staying with Best Western.

"Clean,quiet,comfortable Must Stay"

5
28/06/2017

I stayed here when this property was a Sleep Inn. Nice then, still nice. The manager and staff know how to operate a hotel. Spacious clean rooms, very nice breakfast, nice aerobic workout facility. Small indoor pool looks nice but I did not use. 24 hour fresh coffee in breakfast room, small store in lobby with snacks, pop, some toiletries etc. Dennys restaurant within walking distance. Nice safe place to stay just outside of St Louis. Big lot next to hotel for large vehicles including tractor trailers.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! We love it when we are able to exceed a guests expectations! I hope that you will be back again to see us very soon. Have a great day!

"Biased"

2
23/06/2017

Under new management (Vicki). Secured a reservation through front desk. An hour later I received a phone call from Vicki requesting a credit card for incidentals. I told her I'm not comfortable saying it over the phone, but will present it to front desk upon check in. She told me no credit card no reservation. I have been staying here well over 2 years. Vicki threatened me, that if did not show up, she would charge my card. Not corporate friendly. No rewards points if your company footed the bill. 2ND CLASS CUSTOMER IF YOUR COMPANY FOOTS THE BILL.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
I apologize for you feeling threatened by me telling you the policy is to obtain a credit card for all guest, whether they are paying or their company paying. I explained why we needed the credit card to hold your room, not to threaten you. I have been the GM here for 8 yrs now and we welcome & appreciate our corporate guest as well as all our guest. I hope you will continue to stay with us in the future. Have a Bless Day Vicki Reed GM

"Great Hotel"

4
19/06/2017

This is an excellent hotel for the price. Modern, clean, safe. The staff is helpful and polite. The only disadvantage is that restaurants in the immediate area are somewhat limited. On the other hand, traffic is light.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to tell us what you liked and disliked about our property. There is only a few restaurants in the area but at the front desk we keep a list of our favorites in the area. Maybe on your next stay we can give you a few more choices. Thank you again for choosing our property!

"great service & rates"

5
17/06/2017

helpful employees, high standard of cleanliness, hot breakfast items varied each day. felt like a guest. indoor swimming pool clean, indoor exercise equipment available. location excellent, just south of st. louis, and centrally located to granite city and near Belleville. discovered this hotel thru online search.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! It was such a pleasure having you here. I am so happy to see that we exceeded your expectations. I hope you will come back and stay with us again very soon.

"Better luck next time."

2
16/06/2017

The hotel is sub-par for the area. It is only marginally better than the Motel Six across the street. It is priced like a premium hotel and delivers sub-par value. I will only stay here if there is no other room available in the nearby area.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
We are so sorry that you did not enjoy your time with us. We do strive very hard to exceed your expectations. I hope you can come back soon and give us another chance to do so.

"Very nice accomodations and clean"

4
15/06/2017

We were upgraded to a suite, which was very nice. The room was extremely nice, very clean, and the bed was comfortable, the pillows were so, so. The breakfast was somewhat lacking, the eggs looked fake and the sausage was not appetizing looking, but the rest of the stay was fantastic. The folks working there were so kind and friendly.

Vicki R, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thank you for choosing our property for your stay. I am so happy to see that you enjoyed your room. I see that you had some issues with the breakfast. This has been addressed and will be resolved. Thank you for bringing it to our attention. I hope that you come and stay with us again very soon!

"Would have been 5 stars but..."

4
12/06/2017

Check in was easy and with really nice lady. Very helpful also when we had questions about the area. Room was nice and clean upon arrival. Breakfast is good, a nice selection. Reason why it lost a star was first the dang key card kept not working. They finally got that resolved. The main reason was we were gone all day from hotel and came back to room door open. We know we shut it tight. Bathroom light was left on also and we turned all lights on. Front desk clerk ( different lady), as we went right to front desk, came to room to check it out. First response was oh sorry the housekeeping lady is good, second response was you sure you didn't leave the door open, and third response was well you booked thru expedia so I cannot offer you and discount and walked away. First, we didn't ask for any money back, second we didn't leave door open and third were glad nobody came in and took any of our stuff. Felt a bit insulted at this point. Back to the positives, like the location to things not too far away also.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so sorry that your door was left open. I would feel the exact same way. I am also so sorry that you were not met with the response that you deserved. If there is anything that I can do to ensure your return, please let me know. Thank you for your kind words regarding everything else about our property and I hope that didn't ruin your stay.

"Repeat for sure"

5
09/06/2017

After the difficult check-in (LATE arrival-tired), the remainder of the stay was near perfect. The room was clean, bed was comfortable, and the breakfast provisions more than adequate. Christy at the front took VERY good care of me. The staff was extremely helpful and friendly. It is definitely worth repeating on my next trip

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words. We cannot wait to see you on your next trip. If there is anything we can do to help in planning that, please let me know! Have a great day!

"Horrible hotel"

1
07/06/2017

Assigned room was dirty. There was a drunk guy passed out in lobby. The TV did t work. Check in person was rude and unapologetic. Took a total of 20 min to assign a room when we're only guest at desk.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
I am so sorry about your stay. I want you to know that that is not at all typical of our property. I hope that you will give us another chance. I cannot express how apologetic we are about all of the inconveniences that you had to endure. Please let me know if there is anything we can do.

"Very nice hotel, nice location"

4
06/06/2017

Was in the area for a conference in downtown St Louis. This hotel is about a 15 minute drive out, easy to get back and forth. Hotel is very clean and well maintained, breakfast was good, the coffee is really good! There are some historical landmarks within a few minutes of the hotel that are cool to check out.

Vicki R, General Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for all of your kind words! It was a great pleasure having you here with us and I hope that you will be planning your return here! Have a great day!

"Clean, quiet, nice amenities"

5
05/06/2017

I needed to come in town last minute for a funeral. The staff was very kind, the hotel and room was clean and it was QUIET! That is important to me. I used the workout room daily and it was great! Breakfast had a nice variety of healthy choices.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so happy to see that you enjoyed your stay with us! I am sorry about the circumstances of your stay. I hope that you will come again very soon!

"Alton visit"

2
30/05/2017

Ok, but could be better Room average. Hallway had a musty smell. Small pool and no hot tub. Breakfast sub par. No hair dryer in the room. Convenient to Alton and Grafton, but I would honestly choose another location if We visited again

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am so sorry your stay at our property did not exceed your expectations. Our hair dryers are kept on the shelf in the closet. If there is ever an issue with your stay, please do not hesitate to ask the staff. The issue of the breakfast items have been brought to attention. Thank you for informing us of the problem. If there is anything I can do to insure your return, please let me know. Have a great day.

"Great place to stay!"

5
05/05/2017

It was worth the drive from St Louis to stay here. It was in a quiet area. We were able to rest and relax after busy days of sightseeing. The staff was courteous and helpful. When we had an issue with our room one day, all the staff went above and beyond to correct the issue and make sure that we were fully satisfied the rest of our stay.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for choosing our property for your stay! I am so happy to see that you enjoyed your time with us. I am so sorry you had any issues with your stay. We always try to make sure we fix any wrong doing and I am so glad that you were happy with the resolution. We hope to see you again very soon!

"Heated Indoor Pool is Really Heated!"

4
30/04/2017

Hotel is 20 minutes or so from St. Louis - excellent choice if you're looking for very nice accommodations at a much better price than you'll find closer to the city. Clean and comfortable with a great staff. And the heated indoor pool really is heated. Water was actually warm which was great for the chilly day we were there. Would definitely stay here again!

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for taking the time to complete the survey. I am so happy to see that you were able to enjoy the pool. It really is nice being in there on the chilly days outside. I hope that you can come stay with us again very soon!

"Would Stay Here Again and Again!"

5
30/04/2017

Excellent service, rooms were great, staff was great and food was very good. We will stay here again! Check in was quick and very friendly, we asked for a fan for white noise, and were accommodated immediately! Definitely a place we'd recommend.

Vicki R, Front Office Manager at Best Western Plus Pontoon Beach, responded to this review
I am so happy to see that our staff was so accommodating. We love when our guests are comfortable with their stay and hope that you can come and stay with us again very soon!

"Review"

4
12/04/2017

We had a great stay at this hotel and we will be staying again when we visit St. Louis. The staff was friendly and helpful. The hotel was nice and clean and they provided a nice breakfast.We felt safe and secure and the police station is in front of the hotel.

Vicki R, Manager at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am so happy to see that you enjoyed your time with us and hope that you can come and stay with us again very soon!

"Perfect Choice"

5
10/04/2017

This hotel was awesome for our trip to Saint Louis. Pontoon Beach is a lovely little area outside of the city and the hotel is located directly behind the police station. Our roomission was clean and comfortable. The bathroom was spotless! The breakfast was delicious.

Vicki R, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thank you so much for all of your kind words! I am so happy to see that you enjoyed your stay with us and hope that you can return very soon!

"Should have another peson helping during breakfast"

4
09/04/2017

We had a block of rooms rented so we had a lot of people for breakfast. During breakfast there was only one person working and I felt bad for her because she couldn't really keep up with food items. Things ran out and it took a long time to get them replaced.

Vicki R, Front Desk at Best Western Plus Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. There were definitely more people staying than expected or prepared for. Thank you for being patient with our staff and we hope that you can come back again very soon!

"Just a one night stay but I will do it again."

5
05/04/2017

Staff was very friendly. I called before arriving to make sure the pool would be open.(Too many times I didn't check and the pools were closed--not here). It was adequate for my laps swim plus heated!! Room was clean and comfortable. Very good breakfast included with stay.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. We are very happy to hear that you enjoyed your stay with us. Please let us know if there is anything that we can do to insure your return.

"Family friendly"

4
03/04/2017

Wonderful staff, clean updated facility, decent breakfast. Pool was average & hot tub shows on the picture but it has been permanently covered up and does not work. Safe environment as police station right next door. Traveling for event in St. Louis. Nice location to stay outside of the city & an easy drive to get to the city.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to complete the survey. I am going to look into the pictures of the hot tub still on the site. I am sorry if you were mislead. If there is anything we can do to ensure your return, please let us know.

"Was a good value"

3
18/11/2016

The place was clean and a good value. If you are looking for friendly people to greet you it may be lacking. As a diamond Select member I received a bottle of water in a bag. Loyal customers are not treated any better (or worse, thankfully). Clean, normal BW breakfast. Good value.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for reviewing your recent stay with us. I am sorry you were not pleased. It is Best Western policy to greet you with a snack and a bottle of water as a diamond member. I am glad that the rest of your stay was pleasant. Front office manager Sarah Creekpaum

"Completely Positive Experience"

5
14/11/2016

Our family took an extended weekend vacation to STL and wanted to rest away from the hustle and bustle of the downtown area at a place that did not break the bank. This hotel was very reasonable in price, yet our experience in no way reflected the 'budget' nature of the cost. The rooms were clean, large, and well-equipped with a mini fridge, microwave. Free wifi throughout. Free hot breakfast. Well-maintained indoor pool. Friendly, efficient staff. A nice quite area in S. Illinois that had us in downtown STL in less than 15 minutes. We would absolutely good back to this hotel. Spectacular for the money.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review your recent stay. We can not be more pleased to hear all the things you enjoyed. I hope we do see you again in the future. Have a wonderful day! Sarah Creekpaum Front office manager

"Great Value great price great location"

5
10/11/2016

Stayed at the Best Western for one night only is in a good location outside of town not too far from downtown st. Louis. Rooms are very nice very clean. They have comfortable beds. They also have TVs microwaves and refrigerators in the rooms. Hotel staff was outstanding. Will stay here again.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review your recent stay. I am so happy to hear that your enjoyed your stay. Have a wonderful day! Sarah Creekpaum Front office manager

"Great Place"

5
27/10/2016

Room was very clean. Location was very quiet. Bed was good. Pillows were far too thick. Sorry to say we missed breakfast because it ended at 9 a.m. Really wish that would have extended to 10 a.m. Would definitely stay there again, though.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
We are so sorry about the confusion on breakfast. We would have been happy to get together a few breakfast items for you. If you need anything at all, please let us know.

"5 day stay"

5
26/10/2016

This Best Western was CLEAN. Great free hot breakfast. The bed was comfortable and the room, did I mention clean? I was pleased by the staff's attentiveness and personality. I would stay there again the price was as way less expensive of any downtown hotel, takes about 10/15 minutes to downtown if that. Free parking. Nice pool and work out equipment. Safe and secure.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for your review on your recent stay! We work hard as a team to give our guests the best experience while they are here. We appreciate all the nice things and hope to see you in the future! have a wonderful day. Sarah Creekpaum Front Office manager

"Great value, great hotel."

5
19/10/2016

This was the second time I stayed at this hotel. This time I didn't even consider any of the other hotels in the area. Both times the staff was friendly and professional. The rooms are very nice and clean. Could use more lighting though. This time we used the pool and it was clean and warm enough to get in with ease and was cool enough to still be refreshing. The breakfast is very good. If I'm in the area again, I will definitely stay here. Very good price, especially for the quality.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time reviewing your recent stay with us. We strive for excellence and it's always nice hearing that our hard work has paid off. I cant be more pleased to hear the great things you have enjoyed. Thank you again! Sarah Creekpaum Front office Manager

"best motel best room"

5
18/10/2016

very comfortable very clean and a varied breakfast waiting every morning. Great value in the St, Louis area. Several in the same area are fair but not as welcoming with friendly atmosphere as with BW. So why pay to be irritated and less than satisfied just go to BW where you greeted and welcomed to return soon and often

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I couldn't agree more with you. I am so glad that you enjoyed your time with us. I know it is hard to choose the right place but we are so happy that you chose us and enjoyed your stay! Have a wonderful day ! Sarah Creekpaum Front Office manager

"Gold Crown Weekend"

5
13/10/2016

We stay here every year for the Gold Crown Race @ Granite City Speedway. Hotel is always clean, staff top notch, wouldn't stay anywhere else. Not that it was ever needed but Police Station is next door

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to complete our survey. I am so glad that you enjoyed your time with us and we cant wait to see you again soon!

"Our Time There "

5
07/10/2016

We try to get to the Alton, II area every year. The Best Western Plus at Pontoon Beach was the best ever!! Cleanest place we have stayed at,in a very long time. Forgot to make reservations...the night before departure...on the computer...everything booked. One last place...only one room left..we took it. I'm so pleased we did. The girls said, when asked, they were pretty sure, it was the last room. Lots of things going on. We enjoy the Casino, the 4th weekend FleaMarket, the huge Farm Store, the beautiful College, the enjoyment of riding by the beautiful river and traveling around the countryside. We enjoy the feel of the town and the attitude of everyone we have come in contact with. We were eating at IHOP one morning and after listening to the two young men behind us...we decided to "pay it forward". We bought their breakfast. Sure they were quite surprised. On Friday , before we left our hometown, a young man approached us needing a few dollars. We gave him $40...but there was no wife and baby where he said they would be. But at the Casino....my husband won $400...certainly not Biblical...I'm just saying...it always comes back. I'm just saying ........A great trip indeed!!!!

Vicki R, Front desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
We are so glad to hear that you had such a wonderful time in our area. Paying it forward is a very kind hearted thing to do. We cant wait to see you again!

"How do we get in?"

4
02/10/2016

The night we arrived the parking lot and front entrance to the hotel was all blocked off as they were paving the driveway. We parked on the side and walked up to the entrance. The hotel seemed to be brand new, however when we asked they said it was about five years old ( still new). The room was very nice, clean and well appointed. Breakfast was good with lots of variety.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to complete the survey. We are so sorry about the parking but the paving is now completed. Thank you so much for the kind words. We hope to see you again soon!

"Very nice place!"

5
28/09/2016

The hotel was very clean, staff very friendly. It is conveniently located close to many points of interest without being too far from any point. It was overall a pleasant experience! I will be choosing this hotel again when we plan another trip to the area!

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to review your recent stay. It is always so nice to hear that you enjoyed your stay and coming back! Thank you so much and we hope to see you soon. Sarah Creekpaum Front Desk

"One of my favorite places to stay."

5
26/09/2016

Very clean.The rooms are nice size. Nice and close to our activities at the tri city racetrack. We stay here at least 3 times a year. And Sarah was very pleasent at the front desk. Will stay there in the future I am sure.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your review on your recent stay. I appreciate the kind words and I am so glad I could accommodate your needs. It was a pleasure meeting you and I really hope to see you in the future! Sarah Creekpuam Front desk

"Pontoon Beach Best Western"

5
22/09/2016

Excellent hotel in a great location with a very good and helpful staff.A modern hotel just outside of St Louis far enough to be quiet but close enough for an easy commute to various attractions there.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to review our hotel on your recent stay. I am so happy our staff was helpful and we could accommodate your needs . Thank you again. Sarah Creekpaum Front desk

"Great stay away from Home"

5
07/09/2016

Very Very Excellent stay in a new city with people who treated me like I was family. The hotel staff treated me as though they have known me for a long time. The entire staff. wanted me to feel at home. This stay was like nothing I have experienced in many years.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to review your recent stay ! It was our pleasure having you here with us. I hope as you travel you come back and visit soon. Have a great day and safe travels! Sarah Creekpuam Front office Manager

"Pleasant experience"

4
31/08/2016

Recently stayed at the best western plus in Pontooon Beach, Il. We spent 4 nights there and the overall experience was very good. Room was very clean, beds were comfortable, and the bathroom was nice and big with a very nice shower. People that worked there were very nice and helpful. Would def. stay there again without hesitation.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
I am so happy to hear you had a great stay with us! We love to hear it when all of our hard work pays off! We cannot wait to see you again! Cindy Whitehead Front Desk

"Excellent Stay"

5
29/08/2016

Excellent service, very clean and comfortable and nice location.I loved the breakfast and the people was very nice and friendly. I will stay in the same hotel next year when i have to move my daughter again back to college and for other reasons if I need it.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review your recent stay. I look forward to seeing you again next year or even sooner! Have a great day! Sarah Creekpaum Front desk

"Excellent Night's Rest"

4
28/08/2016

Great hotel! Rooms were very clean and staff was very friendly. Breakfast was good, also. A good place to stop if you're not wanting to stay in the big city - close to St. Louis. Denny's is next door or other restaurants are within driving distance. Beds were comfortable and rooms were well stocked with bath toiletries. Would definitely stay here again is back this way.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I am so glad to hear that you were comfortable during your recent stay. There is so much to do as we are only fifteen minutes from down town St. Louis . We hope you to see you again in the future when you are back this way. Have a great day! Sarah Creekpuam Front desk

"Can't complain"

4
27/08/2016

Took my reservation over the phone, big rooms, and quiet. The staff is wonderful. Not to mention huge bathrooms. No coordinating the door, well you get it. The app wants to post more but I can't. You won't be disappointed.

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for the kind words about your recent stay! I am happy to hear that you was not disappointed. Hope we see you again in the future. Sarah Creekpuam Front desk

"Jack cooper driver "

5
26/08/2016

The room was excellent and the staff was great especially connie.i will recommend all my other co workers to stay there. If you need a clean safe place near st louis stay there and there a denny 24 hrs walking distance

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much. We also love Connie, she is an amazing breakfast attendant and glad to have her here. Cant wait to see you again. Have a wonderful day! Sarah Creekpaum Front desk

"Prejudice"

2
19/08/2016

The staff lied and said that we only had reservations for one night when we had booked for 5 nights and instead of them saying that they had overbooked they fabricated a lie to put us out. We left out for the day and later received a call from Sarah asking if we were coming back to get our items out of the room because they only had us down to stay one night. We immediately returned to the hotel to see what they were talking about not to mention that Sarah was the one who took my reservation. I brought it back to her memory about our conversation and she remembered but then said that they had gotten a complaint that there was crying and fighting in my room and that we could not stay there and therefore had to check out. I was upset and asked her when and what time was this incident suppose to had happened, and her reply was that another guest made the report and checked out of their room at 3am in the morning because of the disturbance. I then asked her if there was an disturbance why didn't anyone call or knock on my door 1 to make sure of my safety and mind you the Police station is only feet from the front door of the hotel. This was awful a bad experience never have to worry about me ever returning. This is just something else to be concern of when booking reservations at BW to know if it is company owned or franchised. I learned that another guest book there as well and was told they had to pay extra if they had kids.....bad service

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I am sorry that you are not satisfied . It is our policy to ask a guest to leave if there is more than one guest complaint.

"Close to St. Louis"

4
10/08/2016

The motel seems fairly new, very clean room, & had a good breakfast there is a fridge & microwave as well as a coffee pot in the room. Iron, ironing board, hairdryer also.? We had a king bed- average for comfort, probably because o prefer bigger & more pillows. I think king beds should get king sized pillows.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for giving us your feedback. It is important for us to know what our guest like or dislike about our property. We appreciate your loyalty to our brand. We hope you choose us in the future when in our area. Have A Great Day Vicki Reed General Manager

"Great place to stay"

5
04/08/2016

Friendly staff, clean, comfy rooms and a great hot breakfast with eggs, sausage, biscuits and gravy, waffles, plus fresh fruit. You can make your own breakfast burrito. It's a little out of the way, so you may have to drive a bit for dinner unless you want to eat at Denny's. For some reason, there are two of them within a mile of each other? Taco Bella and McDonald's around the corner. The hotel is A-plus!

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Good Morning, Thank you so much for the wonderful review and the kind words! I am glad that you had a great stay and give us an A+. Our staff tries their very best to ensure that every guest is satisfied and pleased with their visit. We are glad that you felt the staff was friendly, the breakfast was good, and the cleanliness of our hotel was to your standards. Thank you again and we hope to see you again! Thank you, Taylor Brown

"Clean good hotel"

4
04/08/2016

The hotel at this location is very clean and secure. There were no problems associated with the stay. It is across the street from local police, which makes for excellent security. This was good, as we were moving and had a large moving truck with all of our belongings. The rooms were well maintained.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to leave us a review regarding your most recent visit. We are glad to know that you had a great stay with us and hope that you will be back next time you are in the area. Have a wonderful week. Thank you, Taylor Brown

"Great Place to Stay!"

4
03/08/2016

Clean facility and friendly staff. Breakfast was good. Pool was nice. This Best Western had laundry facilities. The beds were comfortable. I would recommend this hotel to friends and family. Nice driving location to Saint Louis, MO.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Good Morning, Thank you so much for leaving us a review and for the kind words! We are so happy to know that you enjoyed your stay with us and that everything was up to your standards. We all strive for excellence at our facility and try to go above and beyond for all of our guest. We hope to see you back in the future! Thank you, Taylor Brown

"Clean and Updated"

4
01/08/2016

Stayed here 1 night while returning home from vacation. Good location but limited dining within walking. Room was clean with more than enough room. Did not use pool but looked inviting. Bf was good and available a bit early before 6am. Would stay here again. Close to race track although we didn't go.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Good Morning, Thank you for taking the time to leave us a review regarding your visit and for the feedback. We are glad you chose to stop here on your way home from your vacation. We hope to get to see you again in the future. Thank you, Taylor Brown

"Nice Hotel But Hotel Too Far Away From Town"

5
27/07/2016

The hotel is new and the staff was exceptional. The rooms were very large and with the just the right amount of amenities. The only problem is that it's located too far away from town. When we made the reservations - we were told the hotel was 9 miles away from the town but that was not the case. Other than the location - it's a nice place to stay if you're driving through St. Louis going some place else.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Good Morning, Thank you for taking the time to leave us a review regarding your most recent stay and for the kind words! We are so thrilled that you had a great stay and that our staff was exceptional. I am sorry about the distance from our hotel to St. Louis for not being accurate online. We are about a fifteen minute drive to St. Louis and we are also right next to Granite City which has different restaurants to eat at and stores for shopping. If you ever need any directions or opinions on places to go that are close don't hesitate to ask, we are always happy to help! Again thank you for taking your time to leave us feedback on your visit and we hope to get to see you back in the future! Front Desk Taylor Brown

"Nice Place"

4
26/07/2016

Nice property very plush rooms with desk leather sofa large TV and nice amenities. Staff was always available. Close to highways easy access. We will have our staff stay at this hotel on all trips to this area.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking your time to leave us a review. We appreciate your feedback and we are glad to know that your stay went well. We look forward to your staff staying at our hotel when they are in this area for now on, that is wonderful news. Thank you again and have a wonderful day. Thank you, Taylor Brown

"Excellent place to stay."

5
25/07/2016

I booked this room at the last minute when I discovered that my first choice didn't have any available rooms. In fact, most of the hotels I checked in St. Louis had no availability. This particular location had rooms so I grabbed one using the Best Western app on my tablet as we were driving down Rt. 70. I'd been using the Best Western website for a couple of weeks to search for rooms and was well acquainted with their site. The app however didn't give me any options for putting in my AARP discount card. In order to save a room I had to book at the higher price and just hope that they would make a price adjustment when I arrived, which they did. As a whole, the Best Western website is not user friendly. I always find it difficult to find the link that shows Best Western locations as a map view and usually have to go through several screens to get there. There also doesn't seem to be an option to search by travel route which I like to do. The Best Western Pontoon Beach location was a good choice. Our room was called the "king suite" and it was a huge room with a king sized bed, a leather sofa, and plenty of room to spare. The room included a nice TV with lots of channels, a fridge and microwave and coffee pot. A nice desk and desk chair made a nice place to work. Lots of side tables and lamps were also quite convenient. The art on the walls was particularly interesting. I don't usually pay much attention to hotel art except to note that something is there. These pieces however deserved more than a superficial glance.The bed was very comfortable. The hotel and the room were spotless and well maintained. There is a Dennys within walking distance and a couple of pizza places will deliver right to your room. Friendly staff. Breakfast in the morning was very good with scrambled eggs and sausage. It was easy to get to from Rt. 70. Close to Cahokia Mounds and close to the St. Louis arch.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Good Morning, Thank you so much for leaving us such a kind review regarding your most recent visit at our property. We are so glad that everything was excellent and up to your standards. Our whole staff try our very best to make sure that the hotel is as clean, relaxing, and comfortable for all of our guest. We truly try to make our guest stays feel like home away from home. I am glad to know that you enjoyed your king suite and that we were able to apply your discount at check in. We hope that next time you are in town you choose to stay with us again. Have a wonderful week! Thank you, Taylor Brown

"Very nice hotel, woud stay here again"

5
25/07/2016

Location was great for our trip into St Louis. Very safe with the police station directly across the street. We really enjoyed our stay. Super comfortable beds, and it was great having the refrigerator and microwave in our room. Staff was super friendly, especially the woman who was running the breakfast buffet. The buffet was yummy and had choices even for a picky eater. The kids thoroughly enjoyed the pool. Can't say enough good things about this hotel. I usually stay at higher end hotels, but chose this Best Western because I get a corporate discount with my employer. Definitely glad I chose this hotel. Only thing that disappointed was beyond the staff's control, we had a room above us which the guests had no respect for the other guests.. thumping, jumping, sounding like furniture was moving into the wee hours. I called the front desk at 12:40am to ask them to contact the guests and let them know they needed to keep it down. I assume they got a call, noise stopped shortly thereafter

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to leave us a review and for the kind words. We are so thrilled to know that you enjoyed your stay and that you had such a great time. All of our staff here strive for excellence and we are pleased to know that we did just that during your visit. I apologize for the noise in the middle of the night, I am glad that we were able to get it quieted down for you. We hope to see you again in the future. Have a great day. Thank you, Taylor Brown

"Unexpected Excellence"

5
24/07/2016

This is a lovely property...and quite unexpected in the area. Service, friendliness, amenities, decor and cleanliness all top notch. The only drawback is that there isn't much around the property in the way of restaurants within walking distance -- a slightly janky Dennys is it, for eats unless you order pizza to the motel. In spite of that, still recommend. The put the PLUS in Best Western Plus.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to leave us a review on your most recent stay at our property. We strive for excellence at our hotel and I am so glad to hear that we did just that for you during your visit. Our staff tries to go above and beyond to make sure all of our guest have a wonderful stay. Sorry about not having too many restaurants within walking distance, but we are about five miles from Granite City, Illinois and there is a variety of restaurants to choose in that area. Thank you again for the kind words and we hope to get to see you again in the future! Front Desk Taylor Brown

"Great hotel"

5
20/07/2016

This was a great hotel at a great price. Friendly, helpful staff. Would definitely stay here again. Very quiet room with a comfortable bed. Everything was clean. The TV remote was in a pouch to show it had been sanitized. The indoor pool was clean and close to the elevator.

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much ! We greatly appreciate the review and we are so glad that you have enjoyed your time with us.

"This is a great stay"

5
17/07/2016

I stayed here for two weeks on business. They were technically separate stays, with two different rooms. Both rooms were excellent, the staff were very helpful, and there are plenty of places to eat nearby. The breakfast was nice, too.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Dear Jesse, Thank you so much for taking the time to leave us a kind review regarding your most recent visit. Our staff is so happy to know that you had such an excellent stay while you were in town for business. We strive for excellence and it truly makes us glad to know that we did our job right! We hope to get to see you again whether for business or just a little vacation! Have a wonderful day. Front Desk, Taylor Brown

"Good location near St. Louis"

4
14/07/2016

This stop is close to St Louis and offers good value. The breakfast was on time and available at 6: am on a weekend. There is a wide selection of TV channels, in-room fridge and microwave and reliable wifi.

"Great hotel"

5
13/07/2016

This was a very nice hotel with very friendly staff. Clean and secure.police right across the street so very secure feeling. Restaurants close bye. Easy access to highways just a great experience all around.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
thank you so much for the feedback from your recent stay. I also feel myself secure with the police station across the street and it being such a quiet town surrounding the hotel. We hope we see you agian in the future! Sarah Creekpaum Front Desk

"Great Stay Great Staff"

5
13/07/2016

As I travel, the toughest pad is feeling home sick. When I check into a hotel the first contact is the first indication of how the stay will go. This place had a great staff with good recommendation for local food and attractions. Made my stay great and having a clean environment with high energy staff makes home concerns less dwelling.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for the review on your recent stay. We enjoy the feedback. Hearing the kind words not only puts a smile on my face but the whole staff as well! Thank you again! Sarah Creekpaum Front Desk

"Great stop near St Louis"

5
11/07/2016

This stop is close to St Louis and offers good value. The breakfast was on time and available at 6: am on a weekend. There are a wide selection of TV channels, in-room fridge and microwave and reliable wifi.

"Great Road Trip Stay"

5
30/06/2016

I stayed here while on a cross-country road trip and found the hotel clean, comfortable, and well-located. Tired from the hours of driving, I opted to stay in for dinner and order one of the in-room pizzas -- a great option! I did see many restaurant options close-by, though. Added bonus -- The hotel is located right behind the police department (a great plus for solo travelers). I saw that and knew I would not have any security concerns.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review us. On behalf of our entire staff i want to say thank you so much for staying with us. We try to make every stay enjoyable and comfortable. I am so glad to hear that you opted to relax and enjoyed the pizza. Have a wonderful day!

"Definitely a PLUS!"

5
27/06/2016

This was a great place and easy to find. It was clean and comfortable. A great breakfast and they managed to keep everything filled even though it was very busy. It was quiet with comfy beds. Enjoyed the pool. There were restaurants nearby.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to leave us your feedback regarding your recent stay. We are so pleased that we exceeded your expectations! We all strive for excellence at our hotel. Thank you and hope you have a wonderful day!

"Nice clean hotel"

4
24/06/2016

Very friendly front desk, check-in and directions to room. The room nice and clean, bed comfortable. The breakfast was VERY good, the server had everything clean and food was hot. She even cleared our dirty dishes. Lots of restaurants close by. When we checked out the lady from the breakfast area offered to help carry our luggage.

Vicki R, FRONT DESK AGENT at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to leave us a review on your most recent stay at our hotel. We appreciate all of your feedback and are so pleased to hear that you had a great stay with us! All of our staff here strive for excellence and we are glad to know that you were satisfied. We hope next time you are in the area you stay with us again! Thank you!

"GREAT STAY!"

5
21/06/2016

Could not have been more pleased with our stay. This hotel was ranked a 2 star but seemed like it should be higher with the great service and appearance. Very clean and well kept. Looked very nice! Wouldn't hesitate to stay again!

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I can not be more happy to hear this and it really brightens my day. On behalf our entire staff we like to say thank you! Have a wonderful day! Sarah Creekpaum Front desk

"Great Experience"

5
17/06/2016

Great place to stay with and the staff is really very helpful they even accommodated me 10am as where I was staying there transformer blew up. Very nice place clean and the entire staff is really wonderful people . I recommend all my friends and traveler if they get chance to stay in this town try this BW Plus.

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I am so sorry to hear about the troubles you may have had. I am glad that our staff and was wonderful and accommodating to your needs. Thank you for staying with us and we hope to see you in the future!

"better than expected"

5
05/06/2016

We had avoided Best Western for several years due to past experiences. We stayed at this hotel because of the location, price, and the ratings listed on-line. This was a very clean, well-maintained, well-run hotel. The breakfast was delicious, with plenty of variety. Front desk personnel very helpful.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for the review, this is fantastic news to hear! We are so glad to know we met your expectations during your visit. We strive for excellence at our hotel and love to know that it pays off! We hope next time you are in town you stay with us again! Taylor Brown

"very pleasant stay"

5
04/06/2016

the Best Western/Pontoon Beach hotel exceeded expectations. Friendly personnel, clean accommodations and common areas, reasonable priced, comfortable. We have stayed here a number of times and are never disappointed.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Dear Queenie, Thank you for taking the time to leave us your feedback regarding your recent stay. We are so pleased that we exceeded your expectations! We all strive for excellence at our hotel and hearing this really puts a smile on all of our faces! We hope next time you are in town you choose to visit us again. Thank you! Taylor Brown

"Great stay"

5
02/06/2016

This a very nice property in a quiet location. Easy access to the Arch, Laclede's Landing and other venues in the St. Louis area, without being in the middle of the big city rat race. Very friendly and helpful staff.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for reviewing the hotel. We appreciate your feedback, and are so glad you enjoyed your visit! We love Saint Louis and all it has to offer, and we are glad you were able to see some of the attractions. We hope to see you again soon! Have a wonderful day! Ashley Front Office Manager

"Very clean, very nice."

5
01/06/2016

Very clean, very nice hotel. Everything was just right. My only issue is that the price per night winds up being slightly over $100 a night. There are other, less expensive options nearby, and it's hard to pay that kind of money for a quick, one night stay. That said, I'm sure we will be back because it's such a clean, well kept place.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review the hotel. I am so glad that you enjoyed your stay. We work hard to offer you the cleanest, most comfortable place to sleep. It sounds like the value of your stay was worth the price to you and I am so happy to hear you will be back with us again! I hope you had a chance to have some of our hot breakfast buffet while you were here, everyone loves it. If not, it is a must next time. Have a Great Day! and as always, have safe travels.

"Great Staff & Clean, Comfortable Rooms!"

5
27/05/2016

Very friendly staff, always very accommodating. My colleagues and I stay at this hotel for every trip (about twice a month) and have never had a bad experience. We look forward to returning to our "home away from home" soon!

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your kind words. We hope to make every guest feel as welcome and comfortable as you have been with us. We work hard to make it a wonderful place to stay and we really appreciate the feedback, it makes my day to know we are really making a difference. Thank you, and we will see you next time! Ashley Front Office Manager

"Nice weekend "

5
22/05/2016

Very nice room. Updated and clean large comfortable. Went for a conference would definitely stay again. Enjoyed the time here. Definitely worth it. Staff were pleasant. We had a joining room and that was fun.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
I am so glad you enjoyed your time at our hotel. We work hard to make a pleasant place for you to stay, and Customer Service is our top priority. On your next visit I hope you get to see all the wonderful places the city has to offer, we are only 15 minutes from downtown St. Louis!

"Nice updated hotel"

5
18/05/2016

Cleaning staff very nice! Comfortable beds and a great breakfast. Hotel has been updated and is fresh and clean. Room was spacious and comfortable. I will most likely stay here the next time I am in the area.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you Mark for your kind words! We are so glad you enjoyed your visit and that the cleanliness of our hotel was to your standards. We try our best to keep the hotel as comfortable and clean for our guest. We hope to see you again at our hotel if you are in this area in the future. Thank you! Taylor Smith

"The most comfortable beds!"

5
16/05/2016

This is a five star hotel. If you are looking for a very clean and comfortable place to stay, this is the hotel for you. You don't have to worry about the bathroom being dirty or the bed linens not being clean and fresh.

Vicki R, Front Desk Agent at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to leave us a review. We appreciate your kind words and strive to make every guest stay as wonderful as possible. We hope to see you back in the future for more visits! Thank you, Taylor Smith

"Satisfied Customer"

5
02/05/2016

Best Western PLUS Hotel was clean and a reasonable price. Pool was sufficient size. Good Customer Service as our special requests were met with ease. Will use Best Western again and I recommend it for families.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much! we strive everyday to make your stay a great one! and I am so glad that you enjoyed your stay, it really makes my day to know we are making a difference! We look forward to the next time you stay with us! Have a great day! Ashley Front office manager

"HCMP23"

5
30/04/2016

warm welcome given by staff, great experience at breakfast, Breakfast had enough variety of food with beverages :). Room was clean with nice fragrance with enough room supply. nice location and worth stay

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your kind words. We really appreciate your lovely review. We work hard to make our hotel a wonderful place to stay and you just made my day! I will share with the entire staff, they do a great job and it's so nice to hear how happy our guest are with their stay. Have a beautiful day, and we hope to see you again next time you are in town. Ashley Lobos Front office manager

"Best Hotel Around"

5
14/04/2016

We have stayed in many hotels that are much higher in price than the Pontoon Best Western Plus, but none that are any finer...Always look forward to staying here. Not only is it the Very Best Hotel we have stayed at but the convenience to the Interstates is so nice. We don't have to drive miles to get on a major Highway.

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you So much for your review! we really appreciate you! It is a pleasure to make your stay a wonderful one! And we look forward to your stays with us! have a great Day, and see you next time! Ashley Front Office Manager

"Cozy"

5
04/04/2016

Cozy place to stay... clean rooms with microwave, mini fridge and decent size tv. Super friendly staff. Lots of options for breakfast... eggs, sausage, waffle maker, oatmeal, cereal, several juices, pastries and fruit.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to leave a review and for the kind words. We are so glad you enjoyed your stay and hope to see you again in the future.

"Great Hotel, conveniently located in IL"

5
01/04/2016

This Best Western is conveniently located in IL, very close to MO, right on boarder. The hotel is very clean and comfortable. The staff is extremely professional and courteous. The breakfast is awesome and they have a great indoor pool and exercise room which is also convenient.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your comment. We appreciate your feed back to help us to continue to give the greatest customer service we can give! We hope you come back to stay with us when in the area. Have A Blessed Day Vicki Reed General Manager

"Well done! A nice fit! Quality staff!"

5
01/04/2016

Kudos to the team at BW Pontoon Beach. The front office staff went above and beyond to make our visit comfortable, relaxing, interactive, and enjoyable. Staff enthusiastically greeted us and attended to our needs and interests. My family of 5 (with 3 children) stayed on the first floor. The kids loved that the pool was "the warmest pool water from any other hotels we have used and it is a good sized pool too." While this hotel does not have a hot tub, the pool temperature was kept so warm that it was a treat to go in. We rented a roll-away and had space to shift items in the room to accommodate our activities. The linens were soft and bright white too. I also liked that we could easily venture into the tourist areas of St. Louis with just a 15-20 minute drive that was easy to follow with the help of the GPS.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much! we really appreciate your kind words! We try to make every stay a great one for you and it makes me smile to know we could do that for you! We look forward to seeing you in the future. It was really great to meet you and your family! have a wonderful day.

"This is a great location"

5
07/03/2016

This is a great location when going to the St Louis area. This is my first time staying at this location and it won't be my be my last. I go to to see the Cardinals play a couple times a year. I also love the having the police station right across the street. The staff is very helpful and friendly.The rooms were clean and spacious Thanks for a great stay.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
So glad to have you stay with us when you are in town! A home away from home! GO CARDS!!

"Excellent counter service"

5
04/03/2016

We happened to see this hotel as we were driving along the interstate, I had not noticed it on the internet. Checkin lady Cindy was very friendly, when she realized I had a mobility issue, she changed out room to one with a walk-in shower. She mentioned that the Denny's across the road, was good, and would give us a 20% discount if we showed our room key. Room was good size and clean. Breakfast was good. Close to the iterstate

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your review. We are so happy that you were pleased with our hotel and glad to hear that our resourceful staff were able to accommodate your needs. We hope to see you again in the future. Thank you, Taylor Front Desk

"Best Hotel in St Louis area"

5
04/03/2016

Most hotels around here have no windows that open. These hotels get stuffy and old smelling inside no matter what they do to freshen it up. This Best Western is in a nice quite area and windows open to compliment the great relaxing room and outdoor area. It is a easy drive to downtown St. Louis and when the day is over you can come back and relax away the hustle.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for great review and kind words. We strive to make our hotel feel like a home away from home. We are glad you enjoyed your stay and hope to see you again. Thank you, Taylor Front Desk

"reasonable price, clean nice size room, good breakfast"

4
20/02/2016

Was a great place to stay during my 3 week job in area . Clean , big , comfortable room with good quality bed/mattress. Close to job. Breakfast very good. Would of liked to see bacon and boiled eggs a few times for variety at breakfast. Will be back for sure. Thanks for the very good stay.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
We are glad you enjoyed your stay with us. Working extended days out of town can be difficult, and we try to make it a home away from home for our working guests. We are glad you liked the breakfast, and will let them know your suggestion of bacon and boiled eggs. I look forward to your next stay at our hotel. Ashley Front Office Manager

"Best Western Pontoon Beach"

5
18/02/2016

This was a very nice experience! Hotel and staff were great! Evening staff told about restaurants in the area, and printed out a map. Room was great, comfortable bed and clean! Food was great, lots of variety! Will stay there again! Secure too, police station across the street.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
We are so pleased with the wonderful time you had at our hotel. We loved having you stay with us. I'm glad everything was exceptional with your visit and we hope to see you again soon! Ashley Front Office Manager

"Pleadire"

5
14/02/2016

I just wanted to take a few minutes to give Best Western Plus in pontoon beach Il a perfect star rating. I have never stayed with them before but I have stayed in many hotels for work and pleasure. I have to say the staff was amazing very friendly and polite. The room was very neat and clean. And the full breakfast was very good! I would definitely recommend this hotel to anyone and I will be staying at least once a month from now on.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so very much. Your kind words mean the world to us. We work hard to make your stay a home away from home while you are traveling. It really puts an extra smile on our faces to know we are making a difference for you. I'm so glad you will be staying with us often. See you soon! Ashley Front Office Manager

"BED BUG found "

1
12/02/2016

I have stay at this hotel a few times and never had an issue. The workers theirs are very professional and nice, but I think I just need to warn people so that they can be on the look out. I woke up and starting to clean up my room l. I was making the bed and notice a black dot on bed. I looked closer and it was a bed bug full of my blood. I put it on a. White piece of paper to make sure it was what I thought. I even squeezed it to see if it was blood. I have photos. I notified management and they where professional.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
We really appreciate you bringing this to our attention as soon as you did, so that we could go through the proper procedures to ensure that the issue was taken care of. We pride ourselves on our cleanliness and assure you we take it very seriously. Unfortunately in this day and age of mass travel, everyone should be on the look out at every hotel they stay with, to help ensure that they do not carry any with them from place to place. Just to re assure you, we called out the professionals to take care of the issue. Again I thank you for bringing it to our attention as soon as you did.

"Up to the mark"

4
09/02/2016

We stayed one night. This was a very good motel up to BW's usual standard. Our receptionist was very friendly and helpful. The room was spotless and modern and well furnished- everything you could want. Breakfast was fine- a good range of hot and cold food- cereals, toast, waffles, eggs, sausage etc.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your time in reviewing our hotel. We appreciate the wonderful compliments. We strive to provide an excellent experience for you during your stay. We hope to see you again soon. Ashley Front Office Manager

"HIDDEN GEM OF THE ST. LOUIS AREA"

5
08/02/2016

I have stayed at many Best Western's across the world. Like most of them, I was pleasantly surprised at the simple and convenient ease of booking a room. I was also very surprised how the Best Westerns in the St. Louis Area stack up. All are about the same distance from Downtown St. Louis, but this location was a lot less in price. Just a short hop across the bridge and you were in "The City". Price wise...... a great deal. Totally enjoyed our stay.

Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to leave us a review. We our glad you enjoyed your stay and hope to see you again!

"Great service"

5
05/01/2016

The staff was helpful, used the fitness room and the pool. All were in good condition and upkeep. The staff made sure the cribs we requested were in the room and set up. When we requested new pillows they were out but put one together out of a comforter and pillowcase. Worked well.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your review. We are so happy that you were pleased with our hotel and facilities. I am sorry about being out of extra pillows, but glad to hear that our resourceful staff were able to accommodate your needs. We hope to see you again in the future. Ashley Lobos Front Office Manager

"Wrestling tournament"

4
03/01/2016

Stayed here for a 2 day wrestling tournament in Granite City. Lots of restaurants aroundCheck In was a breeze, Nice Pool. Clean Room Breakfast was surprisingly great. Wifi worked in our room with no problem. We would stay again.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for your time in reviewing our hotel. We are so pleased that we impressed you. We like to make our hotel a home away from home for all of our guests, and we enjoyed having your team stay with us. We look forward to next years tournament. If I can be of any help please give us a call Ashley Lobos Front Office Manager

"Time at Best western"

4
29/12/2015

The staff, breakfasts, willingness to assist me and check out concerns were all taken care very quickly and with a smile. The only reason I did not rate excellent was due to the internet being out for 3 of the 5 days I stayed there. Other then that one area of concern, it was excellent.

Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for reviewing our hotel. I am sorry that the internet was not working properly during your stay. I am glad you enjoyed your stay otherwise. Please, give us another chance to impress you. We hope to see you again soon.

"Safe."

5
21/12/2015

Great place to find after traveling for about 8 hours in the rain. It was with great luck that I found this one with the Pontoon Beach police department in their front yard. Hotel was friendly, clean and easy to access.

Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for your review of our hotel. We strive to provide a wonderful atmosphere for all of our guests, and glad you found us too! We hope you choose to stay with us again in the future!

"Terrible Manager"

3
03/11/2015

The manager does not treat the extended stay travelers with the respect needed. She does not treat her staff very well, and her personality leaves a whole lot to be desired. She has refused to award points to people in the Best Western Rewards program if a low rate is negotiated.

Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Mr. Fanson, I am sorry that your stay with our hotel did not meet your expectations. We all strive to provide each of our guests with excellent service. We have not denied you points for your stays with us, I apologize if there has been any confusion in regards to your points. I was previously unaware of any discrepancy with your points until now, and have spoken to my staff and I will be happy to award any points that you should have. Please, let me know If I can be of further assistance.

"Outstanding customer Service"

5
26/10/2015

My family (of 8) and I, traveled to this particular area for a funeral service. The manager, Vicki and her staff were outstanding and their customer service was exceptional. This was the only hotel that honored bereavement price, that alone made it convenient. I highly recommend this hotel at this location (as I haven't been to other Best Western). Thank you! Thank you Thank you! The stay was priceless...

AmberDilallo, Housekeeping Supervisor at BEST WESTERN PLUS Pontoon Beach, responded to this review
Maria, We appreciate the kind words regarding our facility. I am glad we were able to make you stay superior in this time of grieving. My condolences for you and your family for your loss. We look forward to future stays from yourself and your family on a better note next time. Thank You Amber Dilallo Housekeeping Supervisor

"Bad Management"

1
21/10/2015

Out of town for 4 weeks had to ask to get sheets changed after three weeks floor not vacuumed until i complained after three weeks shower never cleaned until i asked. complained to manager and was treated badly .only stayed because it was the only hotel that was not booked . Great breakfast

AmberDilallo, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Dear Mr. Henrich, . On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am here at the hotel usually 6-7 days a week but I am not always here late of a evening when you came in from work. I can't say how sorry I am enough, all I can do going forward is to make sure you & your guest have the service I expect when I am traveling. When guest ask housekeepers for towels they are trained to ask guest If they would like their room cleaned in addition to giving them clean linen. If there is anything else I can do to make your stay more enjoyable please do not hesitate to let me know. I am reached 24/hrs a day. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 618-512-1314.

"Great little get-away, fabulous staff"

5
18/10/2015

Room was very quiet, clean and pleasant. Bed was comfy. Breakfast was cooked on site by a LOVELY lady named Connie...you'll love her too. The hotel is just 15 minutes from St. Louis and has the feel of country. Very satisfying.

AmberDilallo, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you 1st for choosing Best Western Plus Pontoon Beach for your lodging needs.. I am so happy you enjoyed your time here at our hotel. We hope you come back to see us when in the area. We strive to make sure all guest have the great experience you had. Thank you for giving us your feedback. It helps us to know what our guest are looking for in their stay. Thanks Again Vicki Reed GM

"Pontoon stay"

5
12/10/2015

The motel was easy to get to from downtown St Louis The parking lot was well lite. and the staff were very friendly. I would recommend this motel. To best describn it as clean reasonable and easy axcess.

AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for taking the time to review our hotel. We appreciate your business and are pleased you enjoyed your stay with us. We look forward to your next visit.

"Yes, Book Here!"

5
05/10/2015

I go into "inspector" mode before settling into a room. We've had several bad experiences with dirty sheets, showers, etc. I was pleased to find everything very clean and neat. The bathroom was especially clean. We loved the shower design which made it unnecessary for a shower curtain; often these are quite dirty and are havens for bacteria. We will definitely stay here again when we visit the area.

AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for taking the time to review our hotel. We pride ourselves in our cleanliness and appreciate your review. We look forward to your next stay with us.

"Beautiful Hotel, Horrible Manager"

2
04/10/2015

The hotel itself was beautiful and was very well kept. It was clean and the beds were very comfortable. However; the Manager of this hotel was rude and without compassion. We had family coming from out of state for a funeral, after being quoted a special price for the rooms, within an hour we were told there were no rooms available at that price. The manager was unwilling to work with us and made a difficult time even worse.

AmberDilallo, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
As we had discussed when you checked in and asked for a bereavement rate after you had made your reservations through a 3rd party, it is their policy that we can not change anything, rates or dates.. When your family member asked about the special bereavement rates we had a room available but days later when you actually arrived we were sold out of those rooms. We appreciate your feed back that you were happy with our facility with the exception of .us not being able to change your reservation. Regards Vicki Reed GM

"Connie's breakfast"

5
29/09/2015

Connie and her coworker made our stay special. Her breakfast combined with her congeniality were a welcome relief from the micro wave breakfasts we have shared in the last 8 days. We have traveled from Arizona up through New Mexico and Colorado and then east into Kansas and Oklahoma and back up through Missouri to this stop. We have stayed in Holiday Inn Express, Marriott's and other Best Westerns but this breakfast was the best. So if you are tired of the microwave same o same o then stop here and enjoy saying help to Connie.

AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
We are so very pleased that you enjoyed your stay with us. Your kind words of our breakfast attendant mean so very much to us. Thank you for taking the time to let us know how much you loved your stay with us. We look forward to your next visit.

"Good Bang for your buck"

4
28/09/2015

Booked this trip on a girls weekend to St. Louis. The area was a bit desolate, but for the price we were very satisfied. Breakfast in the morning was one of the best Best Western breakfasts I've ever had. If I find myself back in St. Louis again, I would definitely consider staying here

AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and loved the breakfast. We pride ourselves in excellent service. we look forward to your next visit!

"Pleasantly Surprised"

5
23/09/2015

We have stayed at Best Westerns in the past but this was the best one of all. Although this facility has been in the area for some time, everything was if it was new. The rooms were well decorated and extremely clean. The bed comfortable and the area we stayed in was extremely quite. The staff was friendly and considerate for our comfort. The breakfast was better than most but the lady that took care of the breakfast area was especially friendly and efficient. The food was readily available and she treated us like we were guests in her own kitchen. From the front office staff to the maids, everyone was concerned for our comfort during our stay. We have stayed in this area for years but this was our first experience at this facility. We were so impressed that the Best Western will our first choice when visiting this area again.

AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review
Thank you so much for your kind words. We are so pleased you enjoyed your stay with us. We strive to provide excellent service to every guest, every day, every visit, and we are pleased we were able to provide you with a pleasant stay. we look forward to your next visit.