Best Western Plus Hotel Pontoon Beach,  Pontoon Beach

4.5/5  - basé sur 256 notations.
4 Regency Pkwy, 62040-6742, Pontoon Beach, United States - Ver el mapa
+1 618 512 1314 +1 618 512 1315

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> Habitación 1

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Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
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El Best Western Plus Pontoon Beach está situado a solo unos minutos de la ciudad de San Luis, del estadio Busch, del Arco de San Luis, del zoológico de San Luis, del Centro de las Ciencias de San Luis, el centro histórico Soulard, el mercado de granjeros y restaurantes y bares, entre los que se incluyen algunos aparecidos en el programa Diners, Drive Ins and Dives de The Food Network, bares y discotecas, casinos, la histórica Ruta 66, el campus de la SIUE, el circuito Tri-City, el circuito internacional de carreras Gateway y el Parque Estatal Histórico y Museo de Cahokia Mounds. Ofrecemos cupones de descuento para atracciones y restaurantes locales. Nuestro hotel ofrece estacionamiento gratuito para todos los huéspedes y cuenta con amplias plazas de estacionamiento para camiones, caravanas y remolques junto a sus instalaciones. La zona del hotel ofrece un gran nivel de seguridad ya que hay una comisaría de policía al otro lado de la calle. Este hotel ofrece un desayuno caliente completo tipo bufé con una gran variedad de platos elaborados con huevos recién hechos todos los días en revuelto o en tortillas, surtido de carnes, panecillos con salsa de carne, gofres, autoservicio de burritos y sándwiches, yogur, fruta fresca, surtido de harina de avena, sémola de maíz, jugos y opciones sin gluten ni lactosa. Sección de café y té las 24 horas. Nuestro hotel cuenta con un centro deportivo para todos aquellos huéspedes que deseen hacer ejercicio. Al final del día, disfrute de un baño en nuestra amplia piscina cubierta climatizada. Disponemos también de un centro de negocios y de una sala de reuniones para uso de los huéspedes.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 256 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
160
Muy bueno
 
58
Bueno
 
15
Mediocre
 
6
Horrible
 
17
Con amigos Con amigos 18
De negocios De negocios 58
En familia En familia 100
En pareja En pareja 55
En solitario En solitario 16
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Best Western Plus Pontoon Beach,Pontoon Beach
  • 5
    « Amazing »

    I have stayed at this location before and i am always satisfied with the experience. The room is so comfy and quite and very well in a safe area. I will definitely recommend this location to anyone THX

    1
    « WORST PLACE! AVOID AT ALL COSTS!! »

    We are Diamond members of Best Western, and generally stay at this franchise. During our recent trip to St. Louis, we booked at the Best Western in Pontoon Beach and anticipated a pleasant stay. Not only did they not have the room we had been promised, but the one they showed us was filthy with a veneer of dust on everything. The staff was also rude and unwilling to accommodate us in anyway. From the desk clerk to the manager, we were belittled and abused and told to leave the premise or we would be arrested. Thankfully, hotels.com got us into the Drury Inn in St. Louis, where we had a wonderful stay. The experience was very stressful and upsetting, Neither the staff nor the Best Western at Pontoon Beach should be part of this franchise, or the the hospitaility industry, as they are anything but hospitable. I would recommend pitching a tent across the street in the empty fields, before staying here.

    5
    « One of my Favorite Hotels »

    I stayed here when this property was a Sleep Inn. Nice then, still nice. The manager and staff know how to operate a hotel. Spacious CLEAN rooms, very nice breakfast, nice aerobic workout facility, friendly staff. Small indoor pool looks nice but I did not use. 24 hour fresh coffee in breakfast room, small store in lobby with snacks, pop, some toiletries etc. Dennys restaurant within walking distance. Nice safe place to stay just outside of St Louis. Big lot next to hotel for large vehicles including tractor trailers. They accept CLC with personal card for incidentals should you have any.

    5
    « Great staff and accommodation »

    I can not speak highly enough about the afternoon front desk representative. She went above and beyond the norm helping us connect our phones on internet. As always good accommodations and clean. My only negative about all Fairfields is that they all do not very on options at breakfast.

    5
    « A must stop »

    I always try to stop here as the staff is so nice and the motel has great and safe parking (police station ) is next door ,the facility is always spotless and breakfast is great . The facility is far off of the highway so it is very quiet.And the morning sunshine is the best alarm clock

    4
    « Stay in the Midwest »

    Very welcoming , clean, non-smoking, professionally managed facility. This Best Western is within sight of I-270 loop that circles St. Louis Missouri. Plenty of quality restaurants in the area and quick access to many sporting events.

    4
    « Friendly staff, clean updated facilities »

    After driving for over eight hours, I stopped in the Illinois area, and found this Best Western Plus. They happened to have a couple of rooms available, they were friendly, and very accommodating. If in the area again, I'll definitely be back.

    1
    « RUDE staff, less than clean rooms »

    Requested an hour later checkout to satisfy my business contact (the hotel was clearly low on occupancy). Was rudely told "we don't do that" The Eggs at breakfast had sat there so long they were discolored and hard (both days). Dried blood on one of the bed sheets, various stains.. Room was not very clean! TV service was out 1 of the 2 days.

    4
    « Overnight »

    Very good value and rated higher than surrounding hotels. Conveniently located near freeways and towns. 1/2 hour drive to Saint Louis, MO from hotel location. Minutes to nearby Granite City, Alton and Southern Illinois University.

    5
    « Great stay »

    Good food for the free breakfast-need to eat before 9 am-friendly service-clean rooms-very quiet--liked the vending areas also--very clean--pleasantly surprised--nice touch with the Christmas tree in the lobby

  • 5
    « Another pleasant stay »

    I visit the Best Western Plus in Pontoon Beach, Il, usually once or twice a year. Love this place. People there are very friendly. My room has always been very clean and nice. Love the walk in shower, and beds are comfy. what's not to like?

    5
    « Great hotel for the price »

    Clean, great room, good breakfast, free internet Pool looked clean, breakfast area was clean Staff was friendly The only issue that may be worth noting is that the walls are thin so I could hear the man in the next room singing. It did not affect my stay

    4
    « Good over all »

    So I stayed at this hotel once a month for the past two years for military training and I have never had any problems that were a big enough of an issue to not give this hotel a good rating. The staff is always on point with their job and I think it's in a really good location

    4
    « Nice place to stay. »

    My kids Love fresh cookies and enjoy heated indoor pool. Helpful, knowledgeable staff. Nice cleanest and quiet place. Not to far only 20 minuets from St. Louis downtown. Lots of variety for hot breakfast.

    5
    « Newer hotel off highway »

    There are quite a few hotels at this highway interchange. We selected the BW because of good reviews and a lower price than most of the others. We weren't disappointed. The room was clean and comfortable and had plenty of room to spread out even though it was only one night. There was a modern shower stall that wrapped around at an angle so there was no door or curtain. Interesting design but the actual shower area was narrow and cramped. Breakfast was so-so - eggs, sausage links, biscuits and gravy, and cold items. Fox News was blaring pretty loudly in the seating area which may be good or bad. There's a small lobby with seating as well.

    5
    « Good place to stay »

    We crashed for the night here on the way to east coast. Located in a good part of the city. Quiet place. Good sleep. Clean and comfy. Friendly, helpful staff. Quick, hassle free checkout. Altogether, a good stay.

    4
    « Great hotel / Cold Water for showers »

    Very nice staff and the room was very clean Breakfast was very, very, good and the woman who took care of this could not have been nicer Water pressure and temperature for showers was horrible For the price, cheaping out on a hot shower is unreasonable

    5
    « Great staff »

    Looking forward to visiting there again, the staff was great and the rooms were clean.The staff makes you feel like you're at home and always checking to make sure that everything is okay.Keep up the great work!

    4
    « Good Stay except the walls are paper thin... »

    This hotel is very well put together. It allows for working out, breakfast and snacks if needed. The room was very agreeable and was very clean. The staff was adequate in their customer service and had no issues there. The issue we had was the hard as a rock bed and the paper thin walls. The unknown neighbors connecting with what could be an adjoining room apparently called the front desk for my friend and me that was normal tone talking in the bathroom getting ready for bed. The front desk was called and they called us explaining the situation and that she herself had came up and saw we were not outside but could hear us girl talking inside at a normal tone but then was threatened that if we didn't basically whisper for the next door guest, we would be required to move. I told them I would not be changing my behaviors as I paid for my room too. Also that I could hear them talking but did not let it bother me as that is what happens in a hotel that has paper thin walls. God forbid a couple is enjoying some intimate time what would be said. With that said, I would stay there again but hope they will address this before it occurs next time by alerting ppl of the possibilities of hearing others.

    5
    « Good clean Hotel »

    Everyone there were friendly. Room was excellent though the pillows were not the best. Will stay again like the area right behind the police department so safe and secure. Easy access to highways so getting around is very easy.

  • 5
    « Weekend getaway »

    This hotel is awesome. From the time we stepped in the door till the time we left we were treated with great customer service. First off the front desk was very friendly and helpful to give directions and advice about the area. Located across the street from the police station is a great plus for safety. Secondly, the room was spacious, very clean and smelled great. Third, the location was very close to the downtown area about a 15 min drive. Fourth, the complimentary breakfast was like being at home. Different choices, home cooking and tasty food you will not go away hungry. Geneva was the cook and she is awesome, very friendly, clean and accommodating to put fresh refills out if you needed them. We even tipped her. Fifth, one night we had a problem with our neighbors being too loud so we called the front desk and they were on it immediately. Overall this is a great place to stay while you visit St Louis. I will definitely come back if I'm ever in the area.

    5
    « I highly recommend »

    This location is perfect, as it's not only a little off the beaten path, but it is also easily accessible to the St. Louis attractions. The pool's temperature is nice and warm but not too warm. I would like, however, to have had a hot tub. The property was quiet, and the breakfast bar was decent. We LOVED having a refrigerator in the room. Overall, it was a great value for our money.

    5
    « Comfort and Customer Service »

    We stayed only one night as we were forced to drive home from Florida to escape Hurricane Irma. We found this hotel to be EXCEPTIONAL in every way. Customer service, quality, comfort and a GREAT breakfast!

    5
    « jackpot »

    found this Best Western when looking for a hotel in the St Louis area using those discount coupons from the welcome centers. Very pleased with this place. It was good to be outside the city limits of St Louis to avoid traffic the following morning and the facility is spotless. Enjoyed the shower very much and the bed was comfortable. I will stop here again on any trips I make through the area.

    5
    « nice place »

    I stayed here because it was close to an activity that lasted for a weekend. This location is close the the St.Louis,Mo Metro area but is far enough away to relaxing and quiet. The room was comfortable and quite large. The bathroom was not cramped for room either. For my needs it was a perfect fit and I'll stay here when I'm back for this event next year.

    5
    « Need a hotel »

    This hotel stay was one of the best one's I've been to & I highly recommed this one to anyone that needs a room to relax or stay if your in the Platoon area. I will definately be back when I go back to the area.

    5
    « Great for Gateway Motorsports Park »

    We were attending a weekend of racing at Gateway Motorsports Park in Madison IL. We booked this hotel because it was the closest to the track and it was a great choice! Not only was it an easy 15-20 min drive to the track, but the hotel was great! Our room had a fridge and microwave which was great. The complimentary breakfast also wonderful. Nice assortment of items. The chocolate chip cookies at the front desk were a nice touch as well. The entire hotel was very well maintained. No worn furniture or spots on carpeting. We had made several requests with our reservation before we got there and everything was just as we had requested. The staff absolutely could not have been nicer. Everyone was great. I almost hate to share this review for fear that others will find this hotel for next year's race, but this is a great hotel and I want to give everyone credit for the why it is such a great place.

    4
    « highly recommend »

    The hotel, both outside and inside, was clean. Quiet and safe area with police station across the street. Free parking adjacent to hotel. Staff was professional and friendly. We were very satisfied with our stay here.

    4
    « Vacation »

    Alittle outdated in a few areas - but overall a pleasant stay. Breakfast was very good. Cleanliness of the bathroom could have been better. However, staff was accommodating and pleasant. For a quick stay, would recommend.

    3
    « Not so quiet »

    I arrived to find my room in front of the elevator. I requested a more quiet room. I was kindly moved..... To the room behind the elevator so I could hear it move all night. This was done knowing I was a Platinum member. I couldn't imagine how they treat someone who isn't a rewards member.

  • 4
    « A Good Night's Stay »

    This hotel was just outside of Saint Louis (where we were visited the Gateway Arch and the Saint Louis Zoo). It was easy to get to and from the hotel. The hotel and our room was clean. We always take advantage of the breakfast. This breakfast offering had a nice mix of hot and cold items and all very tasty. The wifi was easily accessible. An all around good stay in Pontoon Beach, IL/Saint Louis, MO.

    4
    « Good Value »

    We stayed 2 nights which included the night before and the night of the total solar eclipse. Hotel and staff were very nice. Price was extremely reasonable, especially considering that most hotels in the area were booked up.

    5
    « Amazing Stay »

    Excellent staff.. very clean. Breakfast was fresh, with several choices. Fresh eggs were being set out even at the end. Our kids enjoyed the pool, and fresh baked cookies at the,front desk. All staff were kind and helpful.

    5
    « Great Visit »

    I found the location was just a short drive to downtown St. Louis. The rooms were very clean and we found the staff to be incredibly nice and accommodating. I would highly recommend this location to anyone in the area or doesn't mind a short drive if going into St. Louis.

    5
    « BW Pontoon Beach »

    This hotel exceeded my expectations; excellent staff,location, facility and amenities; the room was spacious and the set-up for breakfast was top notch; this hotel would be my first choice when in the area again.

    4
    « Good quality hotel to stay on a budget »

    I enjoyed my stay here as the staff was super friendly. My a/c wasn't working properly so Kit, at the front desk moved me into an "upgraded" king suite (many people think the king suite has a living room, and much bigger but it isn't-there's just a sofa bed). I actually liked the king bedroom better than the suite-there wasn't as much lighting and the 2nd floor was noisy. All in all I enjoyed my stay and would recommend this hotel.

    5
    « Wonderful »

    This was our second stay on this hotel. Both stays the Staff was very friendly.The rooms were clean, quiet and comfortable. Pool, business/computer room were a pleasure.Breakfast was hot and delicious and a lot to choose from.

    5
    « Great experience »

    The hotel itself is clean, quiet and in a good location. The staff was friendly and helpful whenever they were called upon for anything. Shana at the front desk was EXTREMELY helpful and friendly and went above and beyond for my wife and myself.

    4
    « St. Louis tour »

    Great breakfast but rate is little bit pricey given the location is more than 10 miles from gateway arch and other main attractions. Pool is small and shallow. Room is not spacious compared to other hotels with same rating.

    5
    « Amazing Staff! »

    Stayed at this hotel as it was close to the VPC! Received a military discount on the room and the staff was extremely friendly and helpful. Nice hotel too! Has a pool and workout room, very clean and updated, even has a crib for my daughter! Flat screen TV in my room with a fridge. Highly Recommend, their breakfast was great too. They had hash browns, eggs, biscuits and gravy, cereal, toast, doughnuts, juices, and milks. The morning I was there not sure if it changes Day to day I only stayed 1 night.

  • 5
    « pontoon beach »

    I have stayed at this bestwestern many times all my stays have been wonderful the staff is great the hotel is nice and quite breakfast is very good the police station is right in front of the hotel a very safe place to stay

    5
    « Clean,quiet,comfortable Must Stay »

    I stayed here when this property was a Sleep Inn. Nice then, still nice. The manager and staff know how to operate a hotel. Spacious clean rooms, very nice breakfast, nice aerobic workout facility. Small indoor pool looks nice but I did not use. 24 hour fresh coffee in breakfast room, small store in lobby with snacks, pop, some toiletries etc. Dennys restaurant within walking distance. Nice safe place to stay just outside of St Louis. Big lot next to hotel for large vehicles including tractor trailers.

    2
    « Biased »

    Under new management (Vicki). Secured a reservation through front desk. An hour later I received a phone call from Vicki requesting a credit card for incidentals. I told her I'm not comfortable saying it over the phone, but will present it to front desk upon check in. She told me no credit card no reservation. I have been staying here well over 2 years. Vicki threatened me, that if did not show up, she would charge my card. Not corporate friendly. No rewards points if your company footed the bill. 2ND CLASS CUSTOMER IF YOUR COMPANY FOOTS THE BILL.

    4
    « Great Hotel »

    This is an excellent hotel for the price. Modern, clean, safe. The staff is helpful and polite. The only disadvantage is that restaurants in the immediate area are somewhat limited. On the other hand, traffic is light.

    5
    « great service & rates »

    helpful employees, high standard of cleanliness, hot breakfast items varied each day. felt like a guest. indoor swimming pool clean, indoor exercise equipment available. location excellent, just south of st. louis, and centrally located to granite city and near Belleville. discovered this hotel thru online search.

    2
    « Better luck next time. »

    The hotel is sub-par for the area. It is only marginally better than the Motel Six across the street. It is priced like a premium hotel and delivers sub-par value. I will only stay here if there is no other room available in the nearby area.

    4
    « Very nice accomodations and clean »

    We were upgraded to a suite, which was very nice. The room was extremely nice, very clean, and the bed was comfortable, the pillows were so, so. The breakfast was somewhat lacking, the eggs looked fake and the sausage was not appetizing looking, but the rest of the stay was fantastic. The folks working there were so kind and friendly.

    4
    « Would have been 5 stars but... »

    Check in was easy and with really nice lady. Very helpful also when we had questions about the area. Room was nice and clean upon arrival. Breakfast is good, a nice selection. Reason why it lost a star was first the dang key card kept not working. They finally got that resolved. The main reason was we were gone all day from hotel and came back to room door open. We know we shut it tight. Bathroom light was left on also and we turned all lights on. Front desk clerk ( different lady), as we went right to front desk, came to room to check it out. First response was oh sorry the housekeeping lady is good, second response was you sure you didn't leave the door open, and third response was well you booked thru expedia so I cannot offer you and discount and walked away. First, we didn't ask for any money back, second we didn't leave door open and third were glad nobody came in and took any of our stuff. Felt a bit insulted at this point. Back to the positives, like the location to things not too far away also.

    5
    « Repeat for sure »

    After the difficult check-in (LATE arrival-tired), the remainder of the stay was near perfect. The room was clean, bed was comfortable, and the breakfast provisions more than adequate. Christy at the front took VERY good care of me. The staff was extremely helpful and friendly. It is definitely worth repeating on my next trip

    1
    « Horrible hotel »

    Assigned room was dirty. There was a drunk guy passed out in lobby. The TV did t work. Check in person was rude and unapologetic. Took a total of 20 min to assign a room when we're only guest at desk.

  • 4
    « Very nice hotel, nice location »

    Was in the area for a conference in downtown St Louis. This hotel is about a 15 minute drive out, easy to get back and forth. Hotel is very clean and well maintained, breakfast was good, the coffee is really good! There are some historical landmarks within a few minutes of the hotel that are cool to check out.

    5
    « Clean, quiet, nice amenities »

    I needed to come in town last minute for a funeral. The staff was very kind, the hotel and room was clean and it was QUIET! That is important to me. I used the workout room daily and it was great! Breakfast had a nice variety of healthy choices.

    2
    « Alton visit »

    Ok, but could be better Room average. Hallway had a musty smell. Small pool and no hot tub. Breakfast sub par. No hair dryer in the room. Convenient to Alton and Grafton, but I would honestly choose another location if We visited again

    5
    « Great place to stay! »

    It was worth the drive from St Louis to stay here. It was in a quiet area. We were able to rest and relax after busy days of sightseeing. The staff was courteous and helpful. When we had an issue with our room one day, all the staff went above and beyond to correct the issue and make sure that we were fully satisfied the rest of our stay.

    4
    « Heated Indoor Pool is Really Heated! »

    Hotel is 20 minutes or so from St. Louis - excellent choice if you're looking for very nice accommodations at a much better price than you'll find closer to the city. Clean and comfortable with a great staff. And the heated indoor pool really is heated. Water was actually warm which was great for the chilly day we were there. Would definitely stay here again!

    5
    « Would Stay Here Again and Again! »

    Excellent service, rooms were great, staff was great and food was very good. We will stay here again! Check in was quick and very friendly, we asked for a fan for white noise, and were accommodated immediately! Definitely a place we'd recommend.

    4
    « Review »

    We had a great stay at this hotel and we will be staying again when we visit St. Louis. The staff was friendly and helpful. The hotel was nice and clean and they provided a nice breakfast.We felt safe and secure and the police station is in front of the hotel.

    5
    « Perfect Choice »

    This hotel was awesome for our trip to Saint Louis. Pontoon Beach is a lovely little area outside of the city and the hotel is located directly behind the police station. Our roomission was clean and comfortable. The bathroom was spotless! The breakfast was delicious.

    4
    « Should have another peson helping during breakfast »

    We had a block of rooms rented so we had a lot of people for breakfast. During breakfast there was only one person working and I felt bad for her because she couldn't really keep up with food items. Things ran out and it took a long time to get them replaced.

    5
    « Just a one night stay but I will do it again. »

    Staff was very friendly. I called before arriving to make sure the pool would be open.(Too many times I didn't check and the pools were closed--not here). It was adequate for my laps swim plus heated!! Room was clean and comfortable. Very good breakfast included with stay.

  • 4
    « Family friendly »

    Wonderful staff, clean updated facility, decent breakfast. Pool was average & hot tub shows on the picture but it has been permanently covered up and does not work. Safe environment as police station right next door. Traveling for event in St. Louis. Nice location to stay outside of the city & an easy drive to get to the city.

    3
    « Was a good value »

    The place was clean and a good value. If you are looking for friendly people to greet you it may be lacking. As a diamond Select member I received a bottle of water in a bag. Loyal customers are not treated any better (or worse, thankfully). Clean, normal BW breakfast. Good value.

    5
    « Completely Positive Experience »

    Our family took an extended weekend vacation to STL and wanted to rest away from the hustle and bustle of the downtown area at a place that did not break the bank. This hotel was very reasonable in price, yet our experience in no way reflected the 'budget' nature of the cost. The rooms were clean, large, and well-equipped with a mini fridge, microwave. Free wifi throughout. Free hot breakfast. Well-maintained indoor pool. Friendly, efficient staff. A nice quite area in S. Illinois that had us in downtown STL in less than 15 minutes. We would absolutely good back to this hotel. Spectacular for the money.

    5
    « Great Value great price great location »

    Stayed at the Best Western for one night only is in a good location outside of town not too far from downtown st. Louis. Rooms are very nice very clean. They have comfortable beds. They also have TVs microwaves and refrigerators in the rooms. Hotel staff was outstanding. Will stay here again.

    5
    « Great Place »

    Room was very clean. Location was very quiet. Bed was good. Pillows were far too thick. Sorry to say we missed breakfast because it ended at 9 a.m. Really wish that would have extended to 10 a.m. Would definitely stay there again, though.

    5
    « 5 day stay »

    This Best Western was CLEAN. Great free hot breakfast. The bed was comfortable and the room, did I mention clean? I was pleased by the staff's attentiveness and personality. I would stay there again the price was as way less expensive of any downtown hotel, takes about 10/15 minutes to downtown if that. Free parking. Nice pool and work out equipment. Safe and secure.

    5
    « Great value, great hotel. »

    This was the second time I stayed at this hotel. This time I didn't even consider any of the other hotels in the area. Both times the staff was friendly and professional. The rooms are very nice and clean. Could use more lighting though. This time we used the pool and it was clean and warm enough to get in with ease and was cool enough to still be refreshing. The breakfast is very good. If I'm in the area again, I will definitely stay here. Very good price, especially for the quality.

    5
    « best motel best room »

    very comfortable very clean and a varied breakfast waiting every morning. Great value in the St, Louis area. Several in the same area are fair but not as welcoming with friendly atmosphere as with BW. So why pay to be irritated and less than satisfied just go to BW where you greeted and welcomed to return soon and often

    5
    « Gold Crown Weekend »

    We stay here every year for the Gold Crown Race @ Granite City Speedway. Hotel is always clean, staff top notch, wouldn't stay anywhere else. Not that it was ever needed but Police Station is next door

    5
    « Our Time There »

    We try to get to the Alton, II area every year. The Best Western Plus at Pontoon Beach was the best ever!! Cleanest place we have stayed at,in a very long time. Forgot to make reservations...the night before departure...on the computer...everything booked. One last place...only one room left..we took it. I'm so pleased we did. The girls said, when asked, they were pretty sure, it was the last room. Lots of things going on. We enjoy the Casino, the 4th weekend FleaMarket, the huge Farm Store, the beautiful College, the enjoyment of riding by the beautiful river and traveling around the countryside. We enjoy the feel of the town and the attitude of everyone we have come in contact with. We were eating at IHOP one morning and after listening to the two young men behind us...we decided to "pay it forward". We bought their breakfast. Sure they were quite surprised. On Friday , before we left our hometown, a young man approached us needing a few dollars. We gave him $40...but there was no wife and baby where he said they would be. But at the Casino....my husband won $400...certainly not Biblical...I'm just saying...it always comes back. I'm just saying ........A great trip indeed!!!!

  • 4
    « How do we get in? »

    The night we arrived the parking lot and front entrance to the hotel was all blocked off as they were paving the driveway. We parked on the side and walked up to the entrance. The hotel seemed to be brand new, however when we asked they said it was about five years old ( still new). The room was very nice, clean and well appointed. Breakfast was good with lots of variety.

    5
    « Very nice place! »

    The hotel was very clean, staff very friendly. It is conveniently located close to many points of interest without being too far from any point. It was overall a pleasant experience! I will be choosing this hotel again when we plan another trip to the area!

    5
    « One of my favorite places to stay. »

    Very clean.The rooms are nice size. Nice and close to our activities at the tri city racetrack. We stay here at least 3 times a year. And Sarah was very pleasent at the front desk. Will stay there in the future I am sure.

    5
    « Pontoon Beach Best Western »

    Excellent hotel in a great location with a very good and helpful staff.A modern hotel just outside of St Louis far enough to be quiet but close enough for an easy commute to various attractions there.

    5
    « Great stay away from Home »

    Very Very Excellent stay in a new city with people who treated me like I was family. The hotel staff treated me as though they have known me for a long time. The entire staff. wanted me to feel at home. This stay was like nothing I have experienced in many years.

    4
    « Pleasant experience »

    Recently stayed at the best western plus in Pontooon Beach, Il. We spent 4 nights there and the overall experience was very good. Room was very clean, beds were comfortable, and the bathroom was nice and big with a very nice shower. People that worked there were very nice and helpful. Would def. stay there again without hesitation.

    5
    « Excellent Stay »

    Excellent service, very clean and comfortable and nice location.I loved the breakfast and the people was very nice and friendly. I will stay in the same hotel next year when i have to move my daughter again back to college and for other reasons if I need it.

    4
    « Excellent Night's Rest »

    Great hotel! Rooms were very clean and staff was very friendly. Breakfast was good, also. A good place to stop if you're not wanting to stay in the big city - close to St. Louis. Denny's is next door or other restaurants are within driving distance. Beds were comfortable and rooms were well stocked with bath toiletries. Would definitely stay here again is back this way.

    4
    « Can't complain »

    Took my reservation over the phone, big rooms, and quiet. The staff is wonderful. Not to mention huge bathrooms. No coordinating the door, well you get it. The app wants to post more but I can't. You won't be disappointed.

    5
    « Jack cooper driver »

    The room was excellent and the staff was great especially connie.i will recommend all my other co workers to stay there. If you need a clean safe place near st louis stay there and there a denny 24 hrs walking distance

  • 2
    « Prejudice »

    The staff lied and said that we only had reservations for one night when we had booked for 5 nights and instead of them saying that they had overbooked they fabricated a lie to put us out. We left out for the day and later received a call from Sarah asking if we were coming back to get our items out of the room because they only had us down to stay one night. We immediately returned to the hotel to see what they were talking about not to mention that Sarah was the one who took my reservation. I brought it back to her memory about our conversation and she remembered but then said that they had gotten a complaint that there was crying and fighting in my room and that we could not stay there and therefore had to check out. I was upset and asked her when and what time was this incident suppose to had happened, and her reply was that another guest made the report and checked out of their room at 3am in the morning because of the disturbance. I then asked her if there was an disturbance why didn't anyone call or knock on my door 1 to make sure of my safety and mind you the Police station is only feet from the front door of the hotel. This was awful a bad experience never have to worry about me ever returning. This is just something else to be concern of when booking reservations at BW to know if it is company owned or franchised. I learned that another guest book there as well and was told they had to pay extra if they had kids.....bad service

    4
    « Close to St. Louis »

    The motel seems fairly new, very clean room, & had a good breakfast there is a fridge & microwave as well as a coffee pot in the room. Iron, ironing board, hairdryer also.? We had a king bed- average for comfort, probably because o prefer bigger & more pillows. I think king beds should get king sized pillows.

    5
    « Great place to stay »

    Friendly staff, clean, comfy rooms and a great hot breakfast with eggs, sausage, biscuits and gravy, waffles, plus fresh fruit. You can make your own breakfast burrito. It's a little out of the way, so you may have to drive a bit for dinner unless you want to eat at Denny's. For some reason, there are two of them within a mile of each other? Taco Bella and McDonald's around the corner. The hotel is A-plus!

    4
    « Clean good hotel »

    The hotel at this location is very clean and secure. There were no problems associated with the stay. It is across the street from local police, which makes for excellent security. This was good, as we were moving and had a large moving truck with all of our belongings. The rooms were well maintained.

    4
    « Great Place to Stay! »

    Clean facility and friendly staff. Breakfast was good. Pool was nice. This Best Western had laundry facilities. The beds were comfortable. I would recommend this hotel to friends and family. Nice driving location to Saint Louis, MO.

    4
    « Clean and Updated »

    Stayed here 1 night while returning home from vacation. Good location but limited dining within walking. Room was clean with more than enough room. Did not use pool but looked inviting. Bf was good and available a bit early before 6am. Would stay here again. Close to race track although we didn't go.

    5
    « Nice Hotel But Hotel Too Far Away From Town »

    The hotel is new and the staff was exceptional. The rooms were very large and with the just the right amount of amenities. The only problem is that it's located too far away from town. When we made the reservations - we were told the hotel was 9 miles away from the town but that was not the case. Other than the location - it's a nice place to stay if you're driving through St. Louis going some place else.

    4
    « Nice Place »

    Nice property very plush rooms with desk leather sofa large TV and nice amenities. Staff was always available. Close to highways easy access. We will have our staff stay at this hotel on all trips to this area.

    5
    « Excellent place to stay. »

    I booked this room at the last minute when I discovered that my first choice didn't have any available rooms. In fact, most of the hotels I checked in St. Louis had no availability. This particular location had rooms so I grabbed one using the Best Western app on my tablet as we were driving down Rt. 70. I'd been using the Best Western website for a couple of weeks to search for rooms and was well acquainted with their site. The app however didn't give me any options for putting in my AARP discount card. In order to save a room I had to book at the higher price and just hope that they would make a price adjustment when I arrived, which they did. As a whole, the Best Western website is not user friendly. I always find it difficult to find the link that shows Best Western locations as a map view and usually have to go through several screens to get there. There also doesn't seem to be an option to search by travel route which I like to do. The Best Western Pontoon Beach location was a good choice. Our room was called the "king suite" and it was a huge room with a king sized bed, a leather sofa, and plenty of room to spare. The room included a nice TV with lots of channels, a fridge and microwave and coffee pot. A nice desk and desk chair made a nice place to work. Lots of side tables and lamps were also quite convenient. The art on the walls was particularly interesting. I don't usually pay much attention to hotel art except to note that something is there. These pieces however deserved more than a superficial glance.The bed was very comfortable. The hotel and the room were spotless and well maintained. There is a Dennys within walking distance and a couple of pizza places will deliver right to your room. Friendly staff. Breakfast in the morning was very good with scrambled eggs and sausage. It was easy to get to from Rt. 70. Close to Cahokia Mounds and close to the St. Louis arch.

    5
    « Very nice hotel, woud stay here again »

    Location was great for our trip into St Louis. Very safe with the police station directly across the street. We really enjoyed our stay. Super comfortable beds, and it was great having the refrigerator and microwave in our room. Staff was super friendly, especially the woman who was running the breakfast buffet. The buffet was yummy and had choices even for a picky eater. The kids thoroughly enjoyed the pool. Can't say enough good things about this hotel. I usually stay at higher end hotels, but chose this Best Western because I get a corporate discount with my employer. Definitely glad I chose this hotel. Only thing that disappointed was beyond the staff's control, we had a room above us which the guests had no respect for the other guests.. thumping, jumping, sounding like furniture was moving into the wee hours. I called the front desk at 12:40am to ask them to contact the guests and let them know they needed to keep it down. I assume they got a call, noise stopped shortly thereafter

  • 5
    « Unexpected Excellence »

    This is a lovely property...and quite unexpected in the area. Service, friendliness, amenities, decor and cleanliness all top notch. The only drawback is that there isn't much around the property in the way of restaurants within walking distance -- a slightly janky Dennys is it, for eats unless you order pizza to the motel. In spite of that, still recommend. The put the PLUS in Best Western Plus.

    5
    « Great hotel »

    This was a great hotel at a great price. Friendly, helpful staff. Would definitely stay here again. Very quiet room with a comfortable bed. Everything was clean. The TV remote was in a pouch to show it had been sanitized. The indoor pool was clean and close to the elevator.

    5
    « This is a great stay »

    I stayed here for two weeks on business. They were technically separate stays, with two different rooms. Both rooms were excellent, the staff were very helpful, and there are plenty of places to eat nearby. The breakfast was nice, too.

    4
    « Good location near St. Louis »

    This stop is close to St Louis and offers good value. The breakfast was on time and available at 6: am on a weekend. There is a wide selection of TV channels, in-room fridge and microwave and reliable wifi.

    5
    « Great hotel »

    This was a very nice hotel with very friendly staff. Clean and secure.police right across the street so very secure feeling. Restaurants close bye. Easy access to highways just a great experience all around.

    5
    « Great Stay Great Staff »

    As I travel, the toughest pad is feeling home sick. When I check into a hotel the first contact is the first indication of how the stay will go. This place had a great staff with good recommendation for local food and attractions. Made my stay great and having a clean environment with high energy staff makes home concerns less dwelling.

    5
    « Great stop near St Louis »

    This stop is close to St Louis and offers good value. The breakfast was on time and available at 6: am on a weekend. There are a wide selection of TV channels, in-room fridge and microwave and reliable wifi.

    5
    « Great Road Trip Stay »

    I stayed here while on a cross-country road trip and found the hotel clean, comfortable, and well-located. Tired from the hours of driving, I opted to stay in for dinner and order one of the in-room pizzas -- a great option! I did see many restaurant options close-by, though. Added bonus -- The hotel is located right behind the police department (a great plus for solo travelers). I saw that and knew I would not have any security concerns.

    5
    « Definitely a PLUS! »

    This was a great place and easy to find. It was clean and comfortable. A great breakfast and they managed to keep everything filled even though it was very busy. It was quiet with comfy beds. Enjoyed the pool. There were restaurants nearby.

    4
    « Nice clean hotel »

    Very friendly front desk, check-in and directions to room. The room nice and clean, bed comfortable. The breakfast was VERY good, the server had everything clean and food was hot. She even cleared our dirty dishes. Lots of restaurants close by. When we checked out the lady from the breakfast area offered to help carry our luggage.

  • 5
    « GREAT STAY! »

    Could not have been more pleased with our stay. This hotel was ranked a 2 star but seemed like it should be higher with the great service and appearance. Very clean and well kept. Looked very nice! Wouldn't hesitate to stay again!

    5
    « Great Experience »

    Great place to stay with and the staff is really very helpful they even accommodated me 10am as where I was staying there transformer blew up. Very nice place clean and the entire staff is really wonderful people . I recommend all my friends and traveler if they get chance to stay in this town try this BW Plus.

    5
    « better than expected »

    We had avoided Best Western for several years due to past experiences. We stayed at this hotel because of the location, price, and the ratings listed on-line. This was a very clean, well-maintained, well-run hotel. The breakfast was delicious, with plenty of variety. Front desk personnel very helpful.

    5
    « very pleasant stay »

    the Best Western/Pontoon Beach hotel exceeded expectations. Friendly personnel, clean accommodations and common areas, reasonable priced, comfortable. We have stayed here a number of times and are never disappointed.

    5
    « Great stay »

    This a very nice property in a quiet location. Easy access to the Arch, Laclede's Landing and other venues in the St. Louis area, without being in the middle of the big city rat race. Very friendly and helpful staff.

    5
    « Very clean, very nice. »

    Very clean, very nice hotel. Everything was just right. My only issue is that the price per night winds up being slightly over $100 a night. There are other, less expensive options nearby, and it's hard to pay that kind of money for a quick, one night stay. That said, I'm sure we will be back because it's such a clean, well kept place.

    5
    « Great Staff & Clean, Comfortable Rooms! »

    Very friendly staff, always very accommodating. My colleagues and I stay at this hotel for every trip (about twice a month) and have never had a bad experience. We look forward to returning to our "home away from home" soon!

    5
    « Nice weekend »

    Very nice room. Updated and clean large comfortable. Went for a conference would definitely stay again. Enjoyed the time here. Definitely worth it. Staff were pleasant. We had a joining room and that was fun.

    5
    « Nice updated hotel »

    Cleaning staff very nice! Comfortable beds and a great breakfast. Hotel has been updated and is fresh and clean. Room was spacious and comfortable. I will most likely stay here the next time I am in the area.

    5
    « The most comfortable beds! »

    This is a five star hotel. If you are looking for a very clean and comfortable place to stay, this is the hotel for you. You don't have to worry about the bathroom being dirty or the bed linens not being clean and fresh.

  • 5
    « Satisfied Customer »

    Best Western PLUS Hotel was clean and a reasonable price. Pool was sufficient size. Good Customer Service as our special requests were met with ease. Will use Best Western again and I recommend it for families.

    5
    « HCMP23 »

    warm welcome given by staff, great experience at breakfast, Breakfast had enough variety of food with beverages :). Room was clean with nice fragrance with enough room supply. nice location and worth stay

    5
    « Best Hotel Around »

    We have stayed in many hotels that are much higher in price than the Pontoon Best Western Plus, but none that are any finer...Always look forward to staying here. Not only is it the Very Best Hotel we have stayed at but the convenience to the Interstates is so nice. We don't have to drive miles to get on a major Highway.

    5
    « Cozy »

    Cozy place to stay... clean rooms with microwave, mini fridge and decent size tv. Super friendly staff. Lots of options for breakfast... eggs, sausage, waffle maker, oatmeal, cereal, several juices, pastries and fruit.

    5
    « Great Hotel, conveniently located in IL »

    This Best Western is conveniently located in IL, very close to MO, right on boarder. The hotel is very clean and comfortable. The staff is extremely professional and courteous. The breakfast is awesome and they have a great indoor pool and exercise room which is also convenient.

    5
    « Well done! A nice fit! Quality staff! »

    Kudos to the team at BW Pontoon Beach. The front office staff went above and beyond to make our visit comfortable, relaxing, interactive, and enjoyable. Staff enthusiastically greeted us and attended to our needs and interests. My family of 5 (with 3 children) stayed on the first floor. The kids loved that the pool was "the warmest pool water from any other hotels we have used and it is a good sized pool too." While this hotel does not have a hot tub, the pool temperature was kept so warm that it was a treat to go in. We rented a roll-away and had space to shift items in the room to accommodate our activities. The linens were soft and bright white too. I also liked that we could easily venture into the tourist areas of St. Louis with just a 15-20 minute drive that was easy to follow with the help of the GPS.

    5
    « This is a great location »

    This is a great location when going to the St Louis area. This is my first time staying at this location and it won't be my be my last. I go to to see the Cardinals play a couple times a year. I also love the having the police station right across the street. The staff is very helpful and friendly.The rooms were clean and spacious Thanks for a great stay.

    5
    « Excellent counter service »

    We happened to see this hotel as we were driving along the interstate, I had not noticed it on the internet. Checkin lady Cindy was very friendly, when she realized I had a mobility issue, she changed out room to one with a walk-in shower. She mentioned that the Denny's across the road, was good, and would give us a 20% discount if we showed our room key. Room was good size and clean. Breakfast was good. Close to the iterstate

    5
    « Best Hotel in St Louis area »

    Most hotels around here have no windows that open. These hotels get stuffy and old smelling inside no matter what they do to freshen it up. This Best Western is in a nice quite area and windows open to compliment the great relaxing room and outdoor area. It is a easy drive to downtown St. Louis and when the day is over you can come back and relax away the hustle.

    4
    « reasonable price, clean nice size room, good breakfast »

    Was a great place to stay during my 3 week job in area . Clean , big , comfortable room with good quality bed/mattress. Close to job. Breakfast very good. Would of liked to see bacon and boiled eggs a few times for variety at breakfast. Will be back for sure. Thanks for the very good stay.

  • 5
    « Best Western Pontoon Beach »

    This was a very nice experience! Hotel and staff were great! Evening staff told about restaurants in the area, and printed out a map. Room was great, comfortable bed and clean! Food was great, lots of variety! Will stay there again! Secure too, police station across the street.

    5
    « Pleadire »

    I just wanted to take a few minutes to give Best Western Plus in pontoon beach Il a perfect star rating. I have never stayed with them before but I have stayed in many hotels for work and pleasure. I have to say the staff was amazing very friendly and polite. The room was very neat and clean. And the full breakfast was very good! I would definitely recommend this hotel to anyone and I will be staying at least once a month from now on.

    1
    « BED BUG found »

    I have stay at this hotel a few times and never had an issue. The workers theirs are very professional and nice, but I think I just need to warn people so that they can be on the look out. I woke up and starting to clean up my room l. I was making the bed and notice a black dot on bed. I looked closer and it was a bed bug full of my blood. I put it on a. White piece of paper to make sure it was what I thought. I even squeezed it to see if it was blood. I have photos. I notified management and they where professional.

    4
    « Up to the mark »

    We stayed one night. This was a very good motel up to BW's usual standard. Our receptionist was very friendly and helpful. The room was spotless and modern and well furnished- everything you could want. Breakfast was fine- a good range of hot and cold food- cereals, toast, waffles, eggs, sausage etc.

    5
    « HIDDEN GEM OF THE ST. LOUIS AREA »

    I have stayed at many Best Western's across the world. Like most of them, I was pleasantly surprised at the simple and convenient ease of booking a room. I was also very surprised how the Best Westerns in the St. Louis Area stack up. All are about the same distance from Downtown St. Louis, but this location was a lot less in price. Just a short hop across the bridge and you were in "The City". Price wise...... a great deal. Totally enjoyed our stay.

    5
    « Great service »

    The staff was helpful, used the fitness room and the pool. All were in good condition and upkeep. The staff made sure the cribs we requested were in the room and set up. When we requested new pillows they were out but put one together out of a comforter and pillowcase. Worked well.

    4
    « Wrestling tournament »

    Stayed here for a 2 day wrestling tournament in Granite City. Lots of restaurants aroundCheck In was a breeze, Nice Pool. Clean Room Breakfast was surprisingly great. Wifi worked in our room with no problem. We would stay again.

    4
    « Time at Best western »

    The staff, breakfasts, willingness to assist me and check out concerns were all taken care very quickly and with a smile. The only reason I did not rate excellent was due to the internet being out for 3 of the 5 days I stayed there. Other then that one area of concern, it was excellent.

    5
    « Safe. »

    Great place to find after traveling for about 8 hours in the rain. It was with great luck that I found this one with the Pontoon Beach police department in their front yard. Hotel was friendly, clean and easy to access.

    3
    « Terrible Manager »

    The manager does not treat the extended stay travelers with the respect needed. She does not treat her staff very well, and her personality leaves a whole lot to be desired. She has refused to award points to people in the Best Western Rewards program if a low rate is negotiated.

  • 5
    « Outstanding customer Service »

    My family (of 8) and I, traveled to this particular area for a funeral service. The manager, Vicki and her staff were outstanding and their customer service was exceptional. This was the only hotel that honored bereavement price, that alone made it convenient. I highly recommend this hotel at this location (as I haven't been to other Best Western). Thank you! Thank you Thank you! The stay was priceless...

    1
    « Bad Management »

    Out of town for 4 weeks had to ask to get sheets changed after three weeks floor not vacuumed until i complained after three weeks shower never cleaned until i asked. complained to manager and was treated badly .only stayed because it was the only hotel that was not booked . Great breakfast

    5
    « Great little get-away, fabulous staff »

    Room was very quiet, clean and pleasant. Bed was comfy. Breakfast was cooked on site by a LOVELY lady named Connie...you'll love her too. The hotel is just 15 minutes from St. Louis and has the feel of country. Very satisfying.

    5
    « Pontoon stay »

    The motel was easy to get to from downtown St Louis The parking lot was well lite. and the staff were very friendly. I would recommend this motel. To best describn it as clean reasonable and easy axcess.

    5
    « Yes, Book Here! »

    I go into "inspector" mode before settling into a room. We've had several bad experiences with dirty sheets, showers, etc. I was pleased to find everything very clean and neat. The bathroom was especially clean. We loved the shower design which made it unnecessary for a shower curtain; often these are quite dirty and are havens for bacteria. We will definitely stay here again when we visit the area.

    2
    « Beautiful Hotel, Horrible Manager »

    The hotel itself was beautiful and was very well kept. It was clean and the beds were very comfortable. However; the Manager of this hotel was rude and without compassion. We had family coming from out of state for a funeral, after being quoted a special price for the rooms, within an hour we were told there were no rooms available at that price. The manager was unwilling to work with us and made a difficult time even worse.

    5
    « Connie's breakfast »

    Connie and her coworker made our stay special. Her breakfast combined with her congeniality were a welcome relief from the micro wave breakfasts we have shared in the last 8 days. We have traveled from Arizona up through New Mexico and Colorado and then east into Kansas and Oklahoma and back up through Missouri to this stop. We have stayed in Holiday Inn Express, Marriott's and other Best Westerns but this breakfast was the best. So if you are tired of the microwave same o same o then stop here and enjoy saying help to Connie.

    4
    « Good Bang for your buck »

    Booked this trip on a girls weekend to St. Louis. The area was a bit desolate, but for the price we were very satisfied. Breakfast in the morning was one of the best Best Western breakfasts I've ever had. If I find myself back in St. Louis again, I would definitely consider staying here

    5
    « Pleasantly Surprised »

    We have stayed at Best Westerns in the past but this was the best one of all. Although this facility has been in the area for some time, everything was if it was new. The rooms were well decorated and extremely clean. The bed comfortable and the area we stayed in was extremely quite. The staff was friendly and considerate for our comfort. The breakfast was better than most but the lady that took care of the breakfast area was especially friendly and efficient. The food was readily available and she treated us like we were guests in her own kitchen. From the front office staff to the maids, everyone was concerned for our comfort during our stay. We have stayed in this area for years but this was our first experience at this facility. We were so impressed that the Best Western will our first choice when visiting this area again.

 

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