Best Western Hotel Orange Plaza, Orange

Very helpful and friendly staff. Rooms were clean and orderly. Slept well but all the pillows were to "fluffy" and had a "crunch" to them. I had brought my own pillow so not an issue. If I were flying pillows would have been very uncomfortable. Breakfast was mediocre at best, I did not finish my meal but not a deal breaker. I would stay again.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Paul, Thank you for staying with us and we appreciate the pros and cons you have listed. We would of liked to of done a better job in making you feel comfortable. We are looking into pillow options with Best Western and we are always looking for ways to improve our breakfast. Happy Holidays!

Best Western's have pretty much become glorified Motel 6's. Outdated decor, wall heaters, unclean feeling rooms, and the exterior is awful. This hotel in particular was awful. We will never stay here.

This hotel was great for us because it is just four miles from Disney Land. It is easy to take a cab and you don't have to fight the traffic. It was an enjoyable stay at this hotel. There was plenty of shops, stores and restaurants in the area around the hotel.

Average hotel with good pricing. Location was very nice, about 5 mins away from a mall and a grocery store is right across the street. Disneyland is about 10 mins away. Breakfast was excellent. Pool isn't heated so it was super cold, room had a weird odor, sink wasn't draining well.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Salma, Thank you for staying us and trying out our hotel. I'm glad to see the good mixed in with the bad in your review. I was able to fix the odor situation in the room you stayed in and the sink drain. Your comments help future guests decide to stay with us and we appreciate your time. Happy Holidays!

Great for our 2 day visit to the university & some touring. A very basic motel-type, older property. Down side is you can't keep drapes open if you want privacy since they face the corridor to the outside; and I happen to like lots of natural light. That said, we didn't spend much time at the hotel itself, so worked well for us.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Dear valued guest, Thank you for staying with us. We are always glad to host Chapman University parents. We are glad you had a good experience and hope to see you back in the future. We appreciate the time you took to review our property. Thank you

The staff is so friendly and the amenities are great. We always stay at this BW because it is close to our business and our family. The motel is small and has that family atmosphere. This is the only motel we stay in when in Orange, California. We can highly recommend this BW

This hotel was great. The staff was amazing and very courteous. The room was more than we expected and always was clean. The breakfast that was provided was good and filling and check out process was easy.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Bonnie, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue with renovations to our lobby and business center areas. Thank you again, and we look forward to seeing you on your next trip to Orange!

Too many people smoking on the balcony's in the middle of the night. I counted at least 3 fire truck and ambulances blaring down the street. There is a grocery store and restaurants within walking distance which was nice.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Thank you for staying with us and taking the time to review our property. We are a no smoking hotel which means guests are not allowed to smoke in our rooms. Guests have a right to smoke outside and we do not have the right to tell them that they can not smoke. I do have designated locations for guests to smoke and enforce our designated smoking rules to guests. The next time I will be glad to enforce these rules, please let the front desk know next time by dialing 0 we are here 24 hours a day to help. Emergency vehicle sirens are there for public safety and there is nothing we can do about this. We truly appreciate every review we can get and thank you for letting travelers know about the Ralphs grocery store and many restaurants within walking distance.

I regularly stay at this hotel for work at nearby St. Joseph's Hospital. Very pleasant and convenient for my work, with everything you could possibly need nearby. Front desk staff, particularly Cindy, always very pleasant and accommodating. David is also very nice and helpful. Room clean and comfortable bed. Breakfast is simple and nice. I'm really glad to have found this hotel to stay during my work weeks in Orange.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Hello Ms. Tran, The whole Best Western Orange Plaza wants to thank you for continually staying with us for business. We appreciate that you reviewed and commented on the hotel as this helps us to reach a broader audience. We're extremely happy that you found us, look out for an extra discount this coming stay. Have an excellent day :) Michael Nuño

Great price for this place, clean rooms a little on the small size but adequate, helpful staff, the breakfast was average but cant beat the price , Good place if you just need a place to sleep and be on your way.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Hello, These are some great things you had to say about us and we have to concur with your views. We receive many reviews like yours, this is who we are and we hope to deliver superior customer service for every guest that stays with us. Thank you for staying with us, please stop by and see me next time. I would like to personally thank you for staying with us.

Booked this hotel because it was close to the orange fair. Was not sure what to expect but it was a cute little hotel and the staff was wonderful. Pillows were not too comfy but overall it was a good stay.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Thank you for choosing to stay with us for the Orange International Street Fair. We are always delighted to hear that a guest was satisfied with their stay. The single most important thing a guest can do for us is to leave a review, we really appreciate that. Please visit us again and mention this review for a 15% off discount. We want to encourage guests like your self to stay with us when in the area.

well to begin with i had some changes to make for our trip and michael the front desk mgr. was incredibly accommidating. he was helpful and happy to help, not grudgingly. i was pleased with the room it was very clean and spacious. michael was also more than glad to give us an early check in. i was just so pleasantly surprised at the overall stay. i would absolutly reccommend this best western to stay at. very close to chapman university and the breakfast was good. michael was a great customer service guy . made me feel very welcome. great job

Michael N, Manager at Best Western Orange Plaza, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thank you

Best Western of Orange Plaza is a great place to stay. The staff is helpful and courteous, the rooms are clean and well cared for and it is in the perfect location next to Disneyland and the Anaheim Stadium. I always enjoy staying at the Best Western Orange Plaza Motel on Chapman and Main.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Daniel, Thank you for staying with us. We are always happy to see you. You are a perfect guest and we can't wait to have you back. Thank you again.

Great location near Hospital Medical Campus. I was able to walk to work and save on parking. Front desk was very helpful. Not very busy, and had a nice size pool. Staff was very helpful. Offered hot breakfast options.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Dear Pearl, Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm regards Best Western Orange Plaza staff

In this case you get more than what you pay for. We paid $100 per night. An older facility in an older part of town but recently renovated. Immaculately clean room and bathroom. Quiet. We felt very safe. The full breakfast, although not top of the line was very adequate and complete. Conveniently close by freeway to Disneyland and Knott's Berry Farm. We would definitely stay here again.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Dear Janet, Thank you for your stay with us at Best Western Orange Plaza. We were pleased to note that you appreciated the renovation and full breakfast, an aspect of out hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our breakfast services and we hope to welcome you back again in the near future! Sincerely, Michael N.

We stayed in a room with 2 beds, one bed had dirty sheets we found several blood spot. front desk staff no friendly very rude person. We stayed before in Best Western Hotel but we never had this kind of experience.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Christoper, We apologize for the situation you encountered. The hotels' policy on check outs is to remove all bed sheets, wash them. After washing sheets if they still have stains they are to throw them away and put new sheets in room. I want you to know that this incident does not reflect the clean hotel reputation that we have. You can verify our outstanding reviews to see how satisfied guests are with our cleanliness. When you notified us of the situation I was involved and so were two other employees. I feel at no time was anyone rude or unfriendly to you. We asked you standard question so that we could see the situation as a whole, for instance if both beds were wrong and which of the two beds did you find wrong. The housekeepers were called and asked who cleaned the room and why would the sheet look as it did. I offered you 50% off your room and asked if you were satisfied with compensation and you replied yes. Once again we apologize for your experience and will take proper steps to make sure this one incident does not happen again.

Hard to go wrong here at Orange Plaza. Extra comfortable beds, clean carpets, quiet rooms, family friendly, good for business travel etc. good food near by and downtown Orange not to far away. Just say yes to this one!

Michael N, Manager at Best Western Orange Plaza, responded to this review
Curtis, Thank you for always coming back. It's great to see and hear from you. As you saw we are in the middle of a remodel, when we done we want you everyone to enjoy the fruits of our labor. I want to thank you one more time for recognizing what we have to offer and letting the world know about your thoughts on us.

Nice place. Will likely be nicer still once the front desk area renovations are completed. The 3 bed option (2 room suite) was a bit crowded in and the extra bedroom does not have separate AC so closing the door for privacy means no access to the room's AC. A small AC unit in that room would be helpful, especially during hot summer months. That said, the upgrade cost for the additional room was worth the price for the extra Double bed and semi private room.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Beverly, The entire Best Western Orange Plaza staff sends many thank yous for staying with us. We appreciate the valuable feedback you have added to our online presence and look forward to housing you in the future. Thank you

My children and I loved the swimming pool, the breakfast we received here was so good, the employee's were helpful and accommodate everything we asked for, there is a beautiful park near by to wall ball

Michael N, Manager at Best Western Orange Plaza, responded to this review
Thank you for staying with us for your trip. Your review of our property will help future guests decide if they want to stay with us or not. I look forward to seeing you again in the future. We wish you and your family all the best.

We were greeted by a friendly professional behind the desk. After a day of sight seeing, we returned to a clean, quiet room. In the morning we enjoyed the amenities of the hotel provided breakfast. Although there was renovation happening, there was a little noise in the lunch area, but was kept to a minimum, as well as dust or clutter. The surrounding area seemed to be quiet and safe as well.

Michael N, Manager at Best Western Orange Plaza, responded to this review
We are so happy you had a good nights rest with us. We do what we can to make every guests stay as comfortable as can be. Also, thank you for taking note on how quiet and safe the area is. The area isn't called old towne orange for no reason. Please visit us again, I would like to meet you.

"A" for effort, "D-" for reality. NOT the worst ever stayed in, BUT for the price it's not worth it. Where to begin... bathroom has black mold on walls and floor; beds are OK for cheap motel, but not more; the vacuuming above us at 6:20 AM was a real treat; the "hot" breakfast was tepid and by the time you got your egg patty and sausage patty to your table they were cold; the creepy old man leering at you taking a bag with fruit to your room was weird; the constant fire engine noise with a firehouse a block away was not good; there's not enough marked spots for the number of rooms; the tub had a stench coming up that was not good; and they clearly don't hire enough housekeepers because they were still working on rooms at 3:30 PM when check out was at 11AM. Just too many "cons" and no real "pros" to give it anything but 1.5 stars. Spend some more money and stay at an actual nice hotel and not this ok motel if you can.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Thank you for staying with Best Western. We appreciate the A for effort and are sorry that you thought poorly of our property. We are under renovations at the moment. We have upgraded our breakfast from a continental breakfast to a full breakfast with an attendant. The lobby and business center are getting a facelift. Housekeeping arrives at 8:30 am and leave at 5pm. Cleaning rooms is hard and I don't know if you expect the staff to work 6 and a half hours, to me that seems really harsh. We are sorry that you heard vacuuming at 6:20 am, as mentioned before housekeeping arrives at 8:30am so that noise may of been a hair dryer.

Best Western Orange Plaza is a great place to stay. The staff is professional and very helpful . Check in and check out is easy. The rooms are clean. There is no noise at night. Everything at Best Western Orange Plaza is the best.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Daniel, Thank you for letting the world know the real truth about Best Western Orange Plaza. Wow you are amazing and a special kind of guy. You make our day at Best Western Orange Plaza.

Loved the 'suite' option the hotel had. Hotel is currently undergoing some renovations in the lobby area. Staff was very considerate. Room was clean; seemed newly renovated. Some minor room repairs could have been done prior to renting out, i.e., needs new bathroom fan, baseboard tile needs to be finished and / or caulked; iron should be cleaned out due to lots of calcium buildup; more stable ironing board and cover that stays on the board should be provided. Snack and soda vending machines were not operational, maybe due to humidity; registered the money, but the mechanisms did not work. The coin return did work so we weren't out anything, just inconvenienced bc we had to walk to the strip mall to get snacks around 930pm. Otherwise, it was a great stay and we would stay there again. Close to Chapman University. Restaurants and strip malls within walking distance.

Michael N, Manager at Best Western Orange Plaza, responded to this review
What a great all around review. We appreciate your kind score and feedback. I apologize for the minor issues you ran across. As with every issue, we are looking to fix them all. You are the perfect guest and we hope to see you for future visits. Thank you much from the Best Western Orange Plaza staff

The hotel room was newly decorated and very comfortable. Our shower ceiling leaked and got the bathroom floor wet but everything else was very nice. The hotel lobby was still under construction, but the service was good. The staff was friendly. The breakfast was OK. All in all it was a good stay.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Judy thank you for staying with us, we are sorry about the ceiling leak during your stay. Here is an update, the cause of the leak was found, fixed and patched up. We hope that you will stay with us again on your next trip. Come and talk to me during your next stay, i'd like to know how things are with you. Wishing you the best from Best Western Orange Plaza.

Best Service, rooms, breakfast, accommodations and easy access from highways. The staff are friendly and courteous. The are always polite and respectful. Our rooms are clean and well prepared for overnight visitors. And they expanded their breakfast area. Everything you could image and well staffed.

Michael N, Front Desk Administration at Best Western Orange Plaza, responded to this review
Thank you for your positive feedback regarding the staff and cleanliness of the rooms. We hope you will consider Best Western Orange Plaza for your future travel needs. Thank you again for taking the time to provide feedback.

Close to lots of restaurants & a big mall, and easy to get Disneyland but cheaper because it's a little ways away. They reinvest in their business by remodeling. Older but not redown. Looked very nice. Also I felt secure there, no particular reason. And, for those who need it, a bus stop was right in front of the hotel. Could take it to Disneyland & shopping, etc.

Michael N, Manager at Best Western Orange Plaza, responded to this review
The Best Western Orange Plaza team is very thankful of all the wonderful things you wrote about your stay. It feels good to know that our hard work and dedication can make a difference and that you noticed it. We wish you a great day and hope to see you again in the near future.

Booked through Expedia, got into our room to notice bugs all over the bed, and the refrigerator not working. We called maintenance to explain we NEEDED the fridge for daughters medication. The maintenance worker, very old man said "Go to store and buy a cooler" They REFUSED to change our rooms and then they LIED to our bank and said we stayed for one night! We left immediately when they REFUSED to help. WE DID NOT stay. This hotel is disgusting. They advertise false amenities and the hotel manager is incredibly RUDE.

Michael N, Manager at Best Western Orange Plaza, responded to this review
I am currently disputing this review as it violates review guidelines of submitting false statements. I have a written statement from guest about their displeasure with the room fridge not working. The guest never mentions bugs on the bed at any point in the letter. The guest tried to dispute charges for the one night stay and lost so I now I am dealing with a disgruntled guest who is now making up stories. We do not have bugs in any rooms and any past guest knows that we have the cleanest rooms in the area. If anyone would like to talk to me regarding any concerns please call me at the hotel 714-633-7720

Value hotel close to Chapman University. Currently going through a front office remodel to provide more room for free breakfast and business services. Breakfast was being served in new space and was a much needed upgrade.

Michael N, Manager at Best Western Orange Plaza, responded to this review
We like to think and have been told that we are the preferred hotel for Chapman parents. The staff at Best Western Orange Plaza wants to send a huge thank you for staying with us and leaving some positive feedback for future travelers to read. Lobby and business center are in the middle of a remodel scheduled through May 31st.

This hotel was perfect for our trip. The rooms clean bed was awesome. The breakfast was delicious eggs, waffle bagels juice coffee bacon. We saved a lot of money eating our complementary breakfast every morning. It was one mile from historic Orange plaza. We will come again soon.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Such wonderful things to say about us and we thank you. We truly appreciate the time that you and other guests take to review our property on social outlets. Please visit us again and let us make you number one.

love this place because it is clean, comfortable, convenient to the ballpark where I go games and very cost effective. A nice pool, hot breakfast -- what ekse do you need? I have been using this facility for over five years and can think of no negatives.

Michael N, Manager at Best Western Orange Plaza, responded to this review
Susan thank you for your valuable feedback. You are quite the VIP with Best Westen Orange Plaza. I'm sure future guests will appreciate your review when deciding to chose to stay with us.

We stayed one night only, room it's ok , for the price , they also offer free breakfast, which was very good ( surprise me ) they had plenty of fruit, eggs, juice etc, Cons , we stayed on lower floor , a lot of noise from upper floor, was actually unpleasant. Will stayed again due price,location .

Michael N, Manager at Best Western Orange Plaza, responded to this review
Erik, Thank you so much for staying at Best Western Orange Plaza. We appreciate the compliments and understand your feedback. Please visit us again as we always strive to be number one in hospitality.

Had a very cool room right above the pool. I liked that the lobby had breakfast and coffee. Can t beat this place for the price and location. I will 100% stay here again when I come to town. All the people that worked there were very help full.

Michael N, Manager at BEST WESTERN Orange Plaza, responded to this review
Wow thank you for the positive energy you have sent this way. It's great that you reviewed us and let the world know about Best Western Orange Plaza. I like our chances of 100% that we will see you again. Have a powerful day.

This is an old-style motel in the charming city of Orange. Despite the retro-appearance outside, the rooms have been very nicely modernized inside, with the amenities today's travelers expect. Very close to Chapman U., and if you are traveling by car, convenient to the disney parks and Orange County beaches as well. The city of Orange is one of the few Los Angeles suburbs that has retained old California charm without being kitschy or touristy. Try the Chili Pepper restaurant around the corner, very good!

Michael N, Manager at BEST WESTERN Orange Plaza, responded to this review
Thank you for your hip comments. Hopefully we can give you five star service the next time you stay with Best Western Orange Plaza.

I spent 7 nights at the Best Western Orange Plaza to visit with family and friends. It is convenient to freeways 5, 22, 55 and 57 which makes getting around in socal easy. Of course, downtown Orange is just so lovely just to walk around. The king size bed was comfortable but the pillows are a bit lumpy and extremely large. The continental breakfast is from 6am-10am and best to arrive early verses later for more choices. The staff are super friendly and will assist with any needs!

Attended an event in Anaheim and needed a place for a quick overnight stay. As you can see from the photos the room was very clean and tidy though I will say that the furniture and artwork is in serious need of a more modern upgrade. Slight bit of traffic (white) noise but not a bother for me personally when you live in a sprawling metropolis like Los Angeles. Their continental breakfast was the usual fare offered by Best Western. I always appreciate having a protein option (eggs) and fresh fruit versus carbs. There is also a Starbucks within walking distance across the street. The only downside to my room was a bit of a strong smell of an ammonia-based cleaning solution. Not enough for me to change rooms but could be bothersome for more sensitive people. I'd recommend the management instruct the staff to use a less toxic smelling cleaning product. Overall I was very satisfied with my stay and would recommend this to budget-minded travelers.

Everything was good I.e. service, location, restaurants. Room was very comfortable, shower was hot and strong, towels were good. The bed was very comfortable The continental breakfast was good I.e.fresh fruit, pastries, coffee,milk,juice,yogurt,breakfast sandwiches and waffles that had to be heated. Since you are on a main street there is nite time traffic noise. There is free WiFi a n a small computer center.

We were on our 2016 college tour and visiting the nearby Chapman University and this was our hotel of choice. We were lucky! The location was great, very near Chapman. The reception staff was excellent both for check in and check out and helpful and friendly. I asked directions to several stores and restaurants and they went out of their way to help. Breakfast was good for a "typical" continental with a few more options than normal.

We had a large group and the room we had was able to accommodate all of us without using a sleeper sofa! The first room had 2 queen beds and a second small room had another bed. The small room was a tight fit, but we were just there to sleep and then drive back home. The room was clean and comfortable.

This is an average Best Western with a limited breakfast. But the location is ideal for a quick drive to and from a Anaheim Angels game. It's also very close to the historic town of Orange. There are plenty of choices for food in the area as well.

Wasn't too sure since this hotel seemed a bit "older" with a "motel" appearance from the outside, but that is where it ended. The room was very modern and also very clean and well maintained. Great sleep every night and one of the best showers I've ever had in a hotel of any type. The staff were beyond friendly and accommodating and the free continental breakfast actually included proteins which most do not and real food opposed to packaged stuff. Although a bit further from the Anaheim centre some decent amenities within walking distance including a grocery store, several restaurants etc. Only negative was the wifi, although free did not work very well. The only redeeming quality of that was that their wifi homepage offered quick access to local delivery and tourist attractions if you needed it. Would stay again, but they need to up their wifi game especially for int'l travelers who will need it. It can be a bit noisy at night because of the "motel style" place it is. They cannot do anything about emergency services blaring in the middle of the night so I do not fault them for that.

Great hotel! Timely service on check in and check out. The room was comfortable and there was cable TV. Orange Plaza is close to many amenities. The pool was great. I had a very nice experience staying at Best Western Orange Plaza in Orange California

I spent two nights here in August 2016 for the sole purpose of visiting Disney, which is just a 10/15 minute drive away. The room was exactly as you'd expect from a Best Western; clean, comfortable, well-kept and with a good size TV. Reception staff were lovely and the complimentary breakfast had enough variety. There are a few eateries and supermarkets very close by which were handy. Overall an enjoyable stay!

Arrived in Orange, CA and had forgotten all of my credit cards and identification at home. A normally very organized former Hotel Industry Employee, I started to panic but the front desk agent was calm and extremely helpful in assisting me in doing what was necessary to get me settled in and comfortable. Breakfast area was spotlessly immaculate each day and the area was not bad at all. Drive down Chapman to the Orange Circle near Chapman University where you will find some really great dining options and plenty of interesting shops. NIce area, safe and clean, even late at night. Would love to go back and explore more.

This is a Best Western with nice big clean rooms and a continental breakfast. My 2nd time staying here. It is convenient to the Chapman University campus where my daughter attends. Make sure to call the motel when you book and identify yourself as a Chapman parent. They will give you a discount. It is also convenient to Anaheim, Angels Stadium and a short drive to Disney. Close to the highway and there are nearby gas stations, stores and restaurants.

This Best Western is our property of choice for hotel accommodations for the five years, and we would never stay anywhere else. My older daughter is a graduate of Chapman University, and my younger daughter is there now about to start her sophomore year. Roger Daugherty, the manager, has always been wonderful to us and very accommodating. It is a very clean and welcoming property, as well as a very convenient location to the university and Old Orange.

My wife and I stayed at the Best Western Orange Plaza, in Orange, CA. for ten nights in July, 2016. I have to say it was the worst stay we've had in a hotel in many, many years. The things that made our stay bad were that the maids for several days went through our luggage and we had several hundred dollars worth of chocolates in the room near the end of our stay when the maids decided to shut off the air conditioning. For the first few days of staying at the hotel I noticed that the charging cords to my phone and other equipment were hanging out of my suitcase, which does not happen when I put them away myself. My wife mentioned that her personal items inside her luggage had been rearranged and her slippers were moved off her suitcase also. I thought that I had been carless about the cords by chance but my wife's slippers were moved to the floor; however, I didn't at first mention anything to the manager. This went on for a few days and then I started taking pictures of how things were left on top of the luggage. We came back one night and talked with the night manager and he apoligized and said he had two new maids and that they should not be touching our luggage. That was also the night we came home with the several hundred dollars of chocolate. The manager told us that he would have the maid supervisor watch the maid clean our room the next day. I put a note that covered the controls of the air conditioner that said, "Please do not turn off air conditioner, thank you". When we returned the day after we brought the chocolates into our room, I stopped in the office and asked the desk clerk that was also aware of the problems we were having to come to our room and observe what it looked like compared to the pictures taken in the morning. He declined and said, "I trust you". When my wife and I entered the room, the air conditioner was turned off and the luggage had been been gone through again. Now, I'm really mad. I went immediately down to the night manager and asked why the air conditioner was turned off. He stated the the maid probably couldn't read English and that he was sorry. The heat did ruin one box of chocolate that was close to one hundred dollars although I didn't find out until we got home. I was told three days before we checked out that the owner wanted to talk with us about the problems. We said that we would be there at 8:30 a.m. on the checkout day to meet with owner. We came down and checked out and ask about the meeting with the owner. We were told that they were not coming to meet with us. So someone at the hotel is a liar. I was also told that I had to have proof that the maids had gone through our luggage. I said that I had offered the night manager to go to our room at night before we entered and he declined. The day manager removed one night stay from our bill and that was it. When I asked for the owners name, I was told it was Anil and Sandi Patel. Now this poor quality hotel has added insult to injury by the owners not even bothering to show up when it was arranged days prior. Thanks Anil Patel for the worst hotel stay in years. You lost our business forever. A few other things about the hotel, it is in a seedy part of Orange, CA. If I had children with me I would definatly not stay there. As soon as we parked to check in on the first night, there was a dope fiend trying to cross the street at the hotel. There was a homeless man going through the garbage can approximately ten feet from the office and management did nothing even though there is a window to see what was going on right outside. The hotel is old and it shows inside and out. The bathroom in our room at least was very small and not clean and the room was very outdated. The owners need to put money into the hotel's upkeep. My wife and I observed what appeared to be prostitutes/ dope fiends knocking on two different hotel room doors at different hours throughout the evenings when we were there and we mentioned it to the staff and they did not respond. When I talk about my observations, they are professional, because I am a retired peace officer. I do not recommend this hotel to anyone and I am disappointed in the brand of Best Western for allowing this place to have their name. I do stay at Best Western hotels in other cities with good and even great results.

Nice place to stay. Older hotel but rooms had remodeled and were nice. I had moved my daughter to the area and needed a place to park my 24 foot trailer while we stayed a few more days. They were really nice to allow me to leave it in the parking lot while we were there.

Visited this hotel during a business trip. It offers a good value for your money and the location is pretty good (depends on your destination of course...). The room was pretty large, relatively clean, with a small handy kitchenette and the service was very cooperative. The room's facilities were not new\\modern but had sort of 'heavier' atmosphere combined with a relatively low light. Breakfast was very basic in the small lobby. Bottom line is that I had a nice stay here.

Promise best possible price. after check in find out that internet price was over doupple cheapper. Ask for front desk, and they said that they know that, but cant do anything. I have been this hotel every year about 5-10 nights per year last 10 years. never again!

We had planned a trip to Disneyland, and chose this hotel (which is about a 15 minute drive away, $18 parking fee) after fruitlessly searching for a good price for one within walking distance of the park. We find Best Westerns are pretty solid places to stay, and this one was no different. The room was a pretty standard size, but it felt a tad cluttered due to a lot of furniture around the king-sized bed. And it's not an updated hotel, but still, it was very clean. The linens were crisp and the bed was very comfortable, although we found the pillows to be a little more firm than we would have liked. I wasn't a fan of the lotion and soap being provided in wall dispensers, but that's just a small quibble. A note in our room indicated if we had forgotten any other toiletries, they would be provided by the front desk. We were in a first-floor room, and the WiFi worked well. There was a standard continental breakfast in the front reception, including coffee and tea, cereal, fruit, pastries, instant oatmeal, hard-boiled eggs, and pre-packaged waffles. There's a small pool area in the parking lot that seemed to be well-enjoyed while we were there. I poked my nose in the gate, and while it's showing its age, it still appeared to be quite clean. During our stay we experienced an issue with our room and the front desk staff were extremely concerned and accommodating. I was very impressed by the service. They also let us keep our bags at the front desk while we took a day trip to Palm Springs. Overall we really enjoyed our stay at the Best Western Orange Plaza, and it's the staff that really makes this place.

Twenty minutes from the Nixon Library right in the heart of Disneyland, Angels stadium, etc...and quite affordable. The staff were all very friendly and quite helpful. David (of the Irish brogue) helped us with a quicker, shorter way to the Nixon Library. Plus he was of great fun.

We always stay at Best Western Hotels and this was one of the older models. Outside of the low seat toilets this was an excellent hotel. Everything was just great. When your knees are bad you need a higher seat. "staff was just great and helpful,

Nice small hotel in a good location. Actually saw and heard fireworks from Disneyland. Several good eating spots nearby. Great beds and slept very well considering there is a somewhat busy street nearby.

I had a wonderful stay at Best Western Orange Plaza. If you are reading this, I recommend staying here for your Southern California needs. The rooms are clean, the staff is knowledgeable and the prices beat the competition.

If you are looking for a budget hotel within Orange County, consider Best Western Orange Plaza. No frills, large and clean rooms, comes with free breakfast. We were travelling as a family and booked 2 rooms. Our relatives lived within Orange County so this was basically okay with us. We were also out touring everyday so this was really a place simply for sleeping and freshening up. There are a couple of restaurants nearby (walking distance) too. However, if you prefer better accommodations and expect a fancier hotel, I suggest that you consider other hotels within the same area.

I stayed for six nights at this location. The desk people at Best Western Orange Plaza were some of the most efficient and customer friendly staff I have worked with in any hotel. They helped with changing reservations according to my changing itinerary, always with a smile and very efficiently. They helped me with other travel problems such as taxi cabs and local city busses. This is an old fashioned "motel" style layout but updated and very clean. The Wi-Fi was strong and reliable. I am very grateful to them for their wonderful customer service and smiling faces. Thank you!

Our hotel room was spotless. The staff were so helpful and caring. They helped us out with our car. It's rare to find people who will help a stranger. We stay here frequently since my daughter goes to Chapman University. It's not in the most picturesque location, but everything else about it is great.

Extremely clean and pleasant accommodations. Staff very pleasant and helpful. Overall, a great experience. I stay often due to proximity to my work but nearby shopping, restaurants, and other conveniences.

Mike at the front desk greeted us with a smile as soon as my party walked through the door and had nothing but answers for us. We felt welcomed and comfortable during our entire stay and we will be back at this location next time we are in area.

Having 4 rooms booked we were accommodated with adjoining rooms and while we were only there for the evening and overnight everything was clean and well appointed. The breakfast in the morning was simple, tasty and nourishing.

The breakfast has been upgraded. Rooms are simple yet elegant. The staff is knowledgeable and fun. I searched around the area and found that this hotel is value for your buck. I will recommend this hotel to family and friends.

We finally found an affordable, clean and safe motel room in the Chapman area. Staff was very accommodating for guests that arrived and left at various times. We were able to easily expand our number of rooms - and then when family members changed their minds, this motel gave us credit for the rooms that we did not need.

The room was very clean and well furnished. Bed was a little too soft but perhaps perfect for others. Staff extremely professional and helpful. The only road noise we heard (2nd floor) was a few motorcycles on the street. Good price. Breakfast okay. Location is close to shopping.

hotel looks okay... near to stores... I was there for business and visit some family... I really liked... the old town of orange is near by too. chapman university, it is perfect for any location... Clean, well kept room. Close to freeways. Visiting family in Santa Ana....great choice for me. Close to restaurants. Will stay there again. Recommended!!!!

I come up to Anaheim two or three times a year to see my home team play the Angels. After staying at several places around the stadium area, I have settled into the Best Western Orange Plaza. It is reasonably priced for Anaheim and close to a lot of attractions. Breakfast is basic but adequate. This is a no-frills kind of place which works for me.

Great experience The place is unassuming from the outside but great on the inside. Service and amenities were very good. There are lots of food places and easy grocery store and banking access. I would say for sure give it your business!

Good location and not far from freeways and the Honda Centre. No real restaurants in walking - but only a 5 min drive to a nice mall and 10 min drive to Restaurants and Honda Centre. Room was good as it had a separate room with TV.

We stayed here while visiting Disneyland, which is about a 15 minutes drive from the hotel. The room was clean and comfortable, breakfast was fine and the location was close to several shops and restaurants, so all in all, we enjoyed our stay.

ok so the hotel is ok not nice but acceptable for a one night stay, with that said im not okay with some of the sketchy looking guest, the fact that deposits are 200.00 yet i get no microwave or sleep. i was sleep with my family until someone who looks like elmer fudd came beating on my door at 1:30 a.m. his words "i recieved a complaint of noise", impossible if we where sleep. my son is three he was sleep n so where we. instead of calling he decided to beat on my door and he didnt even seem remorseful after seeing how discombobulated we where. i became angry at his hostile, confrontational demeanor. i plan to file a complaint, after experiencing this i am unable to go back to sleep or have peace of mind. i was intentionally harassed and i plan on making sure proper disciplinary action is taken. i also feel i need to be reimbursed for the outlandish behavior by this staff and the attitude. im disgusted and can't return back to sleep. if you want decent treatment and a more upgraded room go elsewhere , you will thank me later.

We find Best Western dependable. We made reservations at this hotel because of its convenient proximity to Chapman University. We were disappointed that there was no exercise room, but at least it had a reasonable pool. The bed was very comfy though the pillows were too big for our taste. Wonderful, plush bath towels! Breakfast: OK, continental style. We will probably stay here again.

Is an old motel - Don't plan on staying here if you want to sleep as the noise level is very high both outside the room and inside the room from neighbouring rooms (could actually hear the person above peeing in the toilet and the flushing/drains/floors were exceptionally loud). Carpets were disgustingly dirty and the pool had a dog poop bag in it and a terribly film on covering the water so it's obviously not maintained

The overall stay was great, the staff I had contact with was great. the room was better than expected, we had the room with 3 beds which has the 3rd bed in it's own little room which my Daughter and her friend loved. The beds were comfortable and the TV was great. We did have a problem with the refrigerator in the room not working, one call to the front desk and the next day we had a new one. Looking forward to staying next year again.

Good location, clean, plenty of room and quiet. I didn't try the swimming pool, but the wifi was efficient and worked well, also the breakfast was OK. staff are helpful and a good decent motel all round. Stayed here while working, spenf 4 nights here, decent places to eat nearby and a few ATMs if you need cash, can walk into the "Old Towne". PC at reception, with a printer, and free to use. Also a microwave coffee, tea and water available at reception. I thought it a pretty decent place to stay.

We had no major complaints, but the room and pool area and lobby area needed some additional personal touches as well as more choices for breakfast. Seems some upgading is in order but the staff was all extremely helpful with warmth and professionalism.

I don't want to be over critical of this hotel. It was a good price and would satisfy most people, as the reviews show. It was just a bit too basic for me - traditional motel room, slightly ageing bathroom although perfectly clean. The bed was reasonably comfortable and location was fine for the airport and resorts like Newport Beach. Breakfast was free, but as bad a breakfast as I have ever seen. Cold coffee, cheap ingredients - it went straight into the bin. Sorry but this hotel wasn't for me

The hotel was clean and it was close to the freeway, it was close to Disneyland where we wanted to go ,nice location close to a lot restaurants that we like and a lot of new ones too to eat and just to see other things.

Beds were clean and comfortable, tiny pillows but lots of them. Staff was VERY friendly! Breakfast was typical, quick food for on the run. Fresh fruit. Packaged muffins, cereal, etc. Bathroom was GROSS. Wouldn't shower in it. Moldy grout, needs a good cleaning or better yet, replacement! Had a wheelchair accessible room with extra room with double bed. Extra room was still locked when we arrived and had to call to get it opened. It smelled stale. TV was good, EXTREMELY happy with the "Fresh Remote".. one of my BIG pet peeves when staying in a room is a dirty remote control. Pool was dirty. Internet was available, but couldn't connect unless outside of room. Overall it felt "sketchy", like a rent-by-the-hour hotel. Needs a MAJOR facelift!

Excellent price for a very clean and comfortable stay. Pillows were a bit hard. The microwave in office was not easy to work. The staff was very pleasant. Rooms were clean, modern and quiet. Easy location to get around.

I hadn't stayed at this place for years, but needed a place in the area and saw a good rate at the BEST WESTERN Orange Plaza. It has definitely gotten nicer than it used to be. It is not an upscale property or very fancy, but for a business and frequent traveler it has all the basics - excellent staff, decent high speed wifi, comfortable rooms, and a convenient location in central Orange County. Depending on what is going on in the area, the price is pretty reasonable and the Best Western rewards program is pretty decent. I recommend it.

Very good stay. Enjoyed every bit of it. It was really great. Loved it. Thank you for very good service. Every aspect of the stay was really great. Will definitely recommend this hotel to my friends. I lived staying there. .

We have stayed at this hotel 4 times in the past year and each and everytime it has been a pleasure! You can tell that the staff truly care about this hotel.The rooms are neat as a pin and the staff are extremely helpful.The few times we have asked for assistance the staff have helped immediately!Our compliments to the staff and owners of the establishment!We would recommend the hotel without hestitation!

Good Hotel. a little noisy from outside noises and thin walls. beds were comfortable, but pillows were to hard. Website said there were hot items, which included prepackaged waffles and jimmy dean breakfast sandwiches. Overall good experience. great value.

Motel itself is quiet, though adjacent roads are very noisy, with emergency vehicles passing thorugh frequently. Premises are clean and reasonably well-maintained. Staff is friendly and helpful, although we did have to report a basic maintenance problem (no hot water) two days in a row until it was fixed. As title of this review suggests, good value for the rate charged. Cab ride to Disneyland from hotel is about $20. Room was spacious

The property is well kept. Very clean and inviting. The gentlemen at the front desk was friendly. We live only 45 minutes away but wanted to Uber it to a party that was just down the street, so we were happy that it turned out to be pretty nice. The room was spacious and very clean. The vanity was outside the shower area so that was convenient. They also have a nice full length mirror. My only complaints are that the pillows were too hard. They were big so they looked like they would be on the softer side but nope. Way too hard. I woke up with a stiff neck which turned into a headache. My boyfriend, ended up not using a pillow at all so we didn't get much sleep because of it. We were planning on making this our place to stay when we came to OC, but I doubt it now. Also, the walls are pretty thin. It was quiet until 7:30am when the room next to us, allowed their 4 yr old to just scream and then run up and down the walkway. Good times. After 30 minutes, I finally opened the door and said please be quiet. Here's some advice, people with children only because you have to be up with your children doesn't mean the rest of the travelers need to. Please be respectable of others. I was disappointed that the management didn't handle it since it's a small place and I'm sure from the front desk they could see and definitely hear the kid.

My parents were invited to a wedding in the town of Orange and as Best Western members opted to stay at the Best Western Orange Plaza. On the plus side, the staff were very friendly and helpful and the rooms were clean. On the negative side the beds were not comfortable - pillows were like logs but the bigger issue was the noise. Chapman is a VERY busy street and the hotel has no buffer to the traffic - cars, delivery trucks, and many, many emergency vehicles. It was unbelievably loud all 3 days we were there....

A hotel with just the basic room with bed and tv, they use soap dispensers instead of the little bars but they don't have one in the shower. The breakfast is not much more then juice, coffee, toast,etc. The hotel is close to CHOC.

Room interiors are up to date and very clean. The housekeepers do an amazing job. I've stayed in different rooms and all the beds are comfortable. Great location for business or vacation. Orange tax is only 10% compared to other cities like Anaheim that are 15% or more. Anaheim hotels also charge a $10 resort fee but this Best Western in Orange does not.

The one night stay was quiet and peaceful. The hotel was surrounded by places such as Star Bucks; a large corporate grocery chain and a variety of places to eat in nearby communities. The continental breakfast menu had a variety of foods to choose from. Check out went smoothly.

Short distance to restaurants, StJoseph Hospital and the freeway. Everything met my expectations. Room was pretty quite despite the hotel being next to a busy street. Lobby was clean and breakfast selection was good.

Small place, close to Disneyland. Cute small town very active downtown. Hotel staff were very friendly and helpfull. Room was clean, 2 queen beds, in 1 room and a dbll size bed in another room. Room fridge, and micro wave. Carpets were worn and could use a fresh up. Not a very good selection of food for breakfast. It was quiet, and fairly close to Disneyland, we drove about 10 min. Lots of places to shop nearby, Walgreen's right next door. There was 2 small tables in the lobby to eat at but were taken up by the business men with laptops so we took our food and ate in the rooms. No elevators so you have to drag your suitcase up the stairs.The small room had no ventilation but a good size tv in it.

Stayed 10/04-10/07/15 in Room 217. The hotel was a smaller complex. Didn't look exciting from the outside but the rooms were comfortable and clean. The surrounding area seemed safe. Parking is small but adequate. We did find a space each night when we came back late. (Parking is free here, most places around Disney will charge) There were several large stains on the carpet but the rest of the carpet was clean. (Socks didn't get black). We wanted this particular room as it is 2 QN beds then a tiny room has a DBL bed in it. The bathroom has a shower/tub and toilet. Then outside is the sink with a longer vanity. This is nice so there is room for somebody to get ready while somebody else is showering. I just wish there was stronger lighting above the vanity. Most Best Westerns really lack bright lighting above their vanities. (So women, it's a bit hard to pluck our eyebrows or get a good sense of make up on our faces.) The smaller room had a nice tv, comfortable bed, and a night stand. The only complaint for this is that there is no circulation in this tiny room. The air flow comes in from the main room. So if the person in the tiny room shuts their door they will be so hot. You can open a window in this room which helped bring some air in. All BW's seem to have thin walls, so you can hear street traffic and people walking by your room. But it wasn't too bad. There was no hot tub but there was a small pool. There is no elevator so you will have to drag your luggage upstairs. They have a continental breakfast. No meats or eggs, mainly cereals, waffles to heat up in microwave, few danishes, apples, oranges, and yogurts. There is only 2 tables in the inside of the lobby to eat and a couple outside. So basically, you will have to take your food to your room to eat. Business men would take up their table with their lab top and paperwork. No room for a family to sit down. This motel is not close to Disneyland so you will need transportation to the parks. We drove and it was just a few minutes to the Toy Story Parking Lot. Very easy drive. There is a dollar tree store within walking distance. I would probably stay here again but next time bring a small fan for the other room so that the person could be comfortable.

Our family never stays at any other hotel, because we really enjoy the comfort of the rooms, the ease of parking, the breakfast that is included, and the gracious, professional, and very helpful staff. They always make sure our needs are fully met, and we only stay at Best Westerns on our vacations. It is also wonderful to be a rewards member, where we can earn points for free night stays and special offers. We really appreciate all of the perks we get when we are at a Best Western, and we feel very much at home in your hotels. We highly recommend it to other patrons.

Recently we stayed at the Best Western in Orange,CA to spend time with our daughter who is a Disney cast member and enjoy some time at Disneyland and California Adventures. We enjoyed our time at this hotel where we used a suite.The property was extremely clean and comfortable.It is close enough to get to Disneyland quickly and yet far enough aware from the hustle and bustle of the park. We highly recommend it!

The hotel is with in 10 minutes of Disney and easy freeway access ... yet a better deal than Anaheim. The City of Orange does not have the mandatory per night parking fee which Anaheim imposes on their over night guest. We will be back. The breakfast is simple. The room is clean neat.

Very surprised at the neatness, quality and professional staff at this older location.However you would never know it with very clean rooms, 50 inch flat screens and full cable. Would definitely stay there again.

When I first pulled up to this motel, I thought that I would be changing hotels, but once I went into the room, it was actually quite nice. This location is definitely a motel make-over, but it's not bad. It is convenient to the Orange circle which has a number of cute restaurants, and is about a mile away. It also has a Ralph's (full service grocery store) across the street, and a Walgreen's pharmacy next door. The breakfast is included, but mediocre. For the price, it's a decent value.

Attended a trade show at the Anaheim Convention Center. The prices that the hotels wanted were obscene. Found this hotel and read some reviews. About 7 minute car ride to the show. Rooms were clean and comfortable. Bed was very comforable.Internet worked well and the breakfast was acceptable. A Great value. This hotel would make a great base for a Disneyland trip.