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Best Western Hotel Inn & Suites, Ontario

4.0/5  - basé sur 463 notations.
251 NE Goodfellow Street, 97914-3038, Ontario, United States - visualizzare mappa
Best Western Inn & Suites - Facciata dell'albergo Il Best Western Inn & Suites è situato nel centro di Ontario. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il nostro hotel di Ontario, Oregon, offre tutte le comodità di casa, come un frigorifero e un microonde in ogni camera e una colazione all'americana completa e gratuita. Lascia che siamo noi ad occuparci del pasto più importante della giornata. Il nostro hotel di Ontario offre un'ampia scelta di pane e di pasticcini, uova strapazzate preparate al momento, piatti a base di carne, cereali e yogurt. Potrai completare il pasto con una tazza di caffè 100% qualità arabica o con succhi di frutta ghiacciati. È il modo perfetto per cominciare una giornata ricca di avventure. I nostri ospiti si sentiranno davvero come a casa, grazie ai piccoli tocchi come questo. Il fiume Snake si trova a una breve distanza di auto ed è il posto perfetto per chi ama gli sport acquatici e la natura. L'hotel si trova a solo un isolato dall'Interstate 84: sarà facile andare in giro ad esplorare la zona. Il nostro hotel di Ontario si trova a pochi passi dal Walmart®: sarà facile per gli ospiti procurarsi gli articoli di cui hanno bisogno. Offriamo un'ottima posizione, che garantisce l'accesso a servizi moderni e alle migliori attrazioni del nord-ovest degli?Stati Uniti. Ci troviamo vicino a ristoranti e a negozi e a solo quattro isolati da un cinema e da una pista da bowling. Il fiume Snake si trova a solo tre chilometri circa dal nostro hotel di Ontario, mentre a otto chilometri circa c'è un vasto campo da golf. Non importa per quale motivo tu sia in città, che sia per partecipare al festival dei violinisti o semplicemente per staccare da tutto: il nostro personale cordiale sarà felice di darti consigli riguardo alle attrazioni della zona. Siamo situati all'incrocio delle autostrade 20 e 30, per garantire ai nostri ospiti un comodo accesso. Se sei qui per affari, grazie all'ottima posizione del nostro hotel di Ontario potrai andare in lungo e in largo in città con facilità. Ospitiamo con regolarità viaggiatori d'affari, compresi i dipendenti degli uffici governativi, della prigione e del Treasure Valley Community College. Prenota al Best Western Inn & Suites - Ontario: sarai sicuro di goderti una vacanza priva di stress!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Inn & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 463 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
219
Molto buono
166
Nella media
52
Scarso
19
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
79
Business Business
49
Da solo Da solo
33
Di coppia Di coppia
75
In coppia In coppia
143
In famiglia In famiglia
164
Viaggio con amici Viaggio con amici
25
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Humble Hospitality"

5
11/12/2018

I had stopped at several motels in the Idaho/Oregon area...looking for a room with a recliner or chair with ottoman. Thank goodness I checked at the Best Western in Ontario, OR. I was tired and wondering whether I would ever find a room with a chair, as I have had several heart surgeries and cannot sleep in a bed. The gentleman behind the desk, Mike, was very courteous, kind and so accommodating I was amazed. The room was convenient in accessing my car, clean and perfect for my needs. Mike was the nicest and most humble host I have ever met...and I told him so. The next morning I had breakfast, which was also very good, and the person told me Mike actually owns the motel and she loves working there (one big family). What a tribute to a wonderful, humble boss!

"Typical roadside motel"

3
01/12/2018

Staff was excellent, breakfast good, room was very clean, but the air freshener used in our unit and hallways was overpowering....not recommended for folks with allergies or asthma. Almost didn't survive the night even on extra meds

"Great Hotel"

5
21/11/2018

We had no reservations and pulled in for a pet room for the night. Both people at the desk were extremely friendly and efficient. The pet was an additional $20 per night. Breakfast was typical Best Western breakfast, much better than a continental breakfast. Will stay here again.

"One Night In November"

5
18/11/2018

We stayed here for one night last night. We booked online and checked in a little late, after 9pm. Front desk clerk was friendly and competent. Our room was upgraded at no additional cost to a suite. Very nice gesture. There is a small kitchen area and a sizable sitting room in addition to the usual bed and bathroom. The bed was very comfortable, the heating/air conditioning worked great, the window opened. No weird smells. Quiet location, even with the window open. Highly recommend.

"Problems All-Around"

1
15/11/2018

I had decided to just see how far I got for the night and not make a reservation anywhere. I ended up in Ontario, and Best Western had the best rate for a decently rated hotel in the area. I showed up and asked what the rate for a room was, and was given a rate 34% higher. So, I asked if she would honor the online rate, and was told I had to book it online to get that rate. I commented that this was a pretty poor policy, and poor customer service, and that seemed to cause her to absolutely flip out on me. She told me I didn't know how hotels worked, that I didn't know how to make a reservation, that they were now mysteriously full and I couldn't have a room, and she stormed off. I made the reservation online because, well, come on. I had to ring the bell to make her come back (honestly, I hate doing that and try to be as nice as possible to anyone working in customer service). She did, and acted like nothing happened. I asked why she was being rude to me before, and she flipped out on me again, told me she was going to call the police, and again that they were full. I said I had a non-refundable reservation at that point, and she told me I didn't. I did. I did want the price, I didn't want to go anywhere else, and just wanted a place to stay, so I decided to apologize to her (I had to make something up, because I have no idea what I would possibly apologize for - she never seemed to consider apologizing to me). It took me several minutes of asking her to just listen to me for a second before I could even start an apology. Throughout all of this, she didn't have any interest in listening to a word I had to say. For whatever reason, she "upgraded" my room. Maybe this was her way of apologizing without saying it, but I think it was more that she had the room keys for these two rooms - one a suite with a jetted tub, and the other a regular room with a jacuzzi - just ready to go. I told her I didn't want an upgrade, but she forced me into the suite. Fine. After all that, though, the room hadn't even been cleaned. It looked like maybe the bed was made, but there were piles of garbage in the kitchen area, bathroom, and living area. I went back up front, and she told me she would have to go check the room before she would give me another one. Whatever. I was put in the jacuzzi room. The jacuzzi didn't work right. The bed was terrible. The room was loud next to a main entrance. I turned the heat down to 64 and it still never turned off, so I had to turn off the unit completely and ended up cold in the morning. The shower wouldn't drain until I removed the plug completely, and it was low-pressure. They were too cheap to offer individual bottles of shampoo & conditioner, and the conditioner dispenser in the shower didn't work. The woman from the night before was very insistent that I would get an invoice under the door and I could just leave the keys in the room - that didn't happen. The breakfast room was tiny and the woman working it didn't seem to care we were all shoved in there - she was just pushing her way in front of everyone to do her work. I had to go back to my room to eat because there were maybe four tables and they needed maybe twelve just for who was there. Remember that this hotel was clearly nowhere near full, too. There really wasn't anything good to say about this place. I responded to the survey Best Western always sends, and of course I just got the generic form letter from the manager. It seems the issues with this hotel come from the top.

"convenience"

5
14/11/2018

The location of this hotel was very convenient and the staff was very friendly and helpful, which we very much appreciated. The breakfast was good and staff was helpful. We would definitely stay here again.

"Hotel Stay at Best Western"

5
11/11/2018

This hotel was 5 star for us. Excellent front desk Room was great, bed was very comfortable, loved the jetted tub. Breakfast was better than any Best Western we have stayed at. Wide variety to choose from and prepared dishes were delicious. Staff was friendly and helpful.

"Repeat stay"

5
18/10/2018

Second stay at this hotel and it was as good as the first time. The rooms are very nice and quiet. Never heard any noise from other guests, which is often an issue. You can tell that management takes pride in their hotel. I'm in town twice a year on business and my spouse accompanies me. The location is close to lots of eating options and other services, which if perfect since I have the car during the day. Will book again. Note, there isn't an elevator so request the first floor if that is an issue.

"Good night sleep"

4
08/10/2018

Had a quick stop over here on our trip cross country. Staff was friendly, room clean, had everything I needed. I didn't have the breakfast but it was offered and smelled good...I just was running late .

"great experiance"

5
08/10/2018

great staying at best western hotels, clean and good breakfast. comforts of home when on trip. will always choose these hotels over any. i travel the country in business and have made the choice to stay

"Best Western stay"

4
28/09/2018

Overall this hotel is a nice place to stay. Rooms are quiet. Price of room was really good too. Easy to get to from freeway and Ontario's main roads. Breakfast was fresh, hot foods were hot. Staff were all helpful and friendly too. Hotel is an older building, but very clean. Furniture was modern and in very good condition. Having a frig & microwave was helpful on the few times we needed to use them. Every time we've come back to this area we have booked our rooms here.

"Oregon vacation"

4
28/09/2018

Good staff, very friendly. Just need outlets on the desk with lamp to accommodate current technology. Your breakfast room staff was quick to respond to low items and made sure everyone knew that the peaches and apples were freshly picked. This was a very nice bonus to know that an employee thought about guests.

"Road weary"

3
20/09/2018

We needed a room for one night. I found this BW on the internet when we arrived in town, they had the room type we wanted at a good rate. Of course when we walked in we were told they only had three rooms which were much higher than we wanted to pay. But we went ahead and took the more expensive room. Apparently all of a sudden there was a rush on rooms - which was fine we just wanted to rest. The room was very nice, bed very comfy and staff were very nice also. I think I just need to probably learn to book the room when i find the good deal because it can disappear in a flash haha. Seriously, if in the area again I would have no problem staying again.

"Lovely hotel with great breakfast"

5
15/09/2018

A new looking,beautifully clean hotel. Front desk staff were very welcoming. Bed was very comfortable. Breakfast was amazing-so many options,even fresh fruit picked by the person in charge of the meal! Showerhead gave a luxurious feel.Will stay here again! Also close to fast food and shopping,easy access to freeway...but quiet.

"Great Service"

5
10/09/2018

Room was Clean, bed was comfortable, and Breakfast was much better than most and had great fresh fruit, picked the day before. The staff was very helpful and made every effort to accommodate. If I am in this area in the future I will stay at this hotel.

"Not enough Electric Outlets for Charging devices etc."

4
10/09/2018

The Bathroom was Tiny! Shower area is very small and if you are not careful could get hurt! It was a Clean Room, Family Oriented, Close to Restaurant that you could walk to. **The only Electric Outlet besides in the Bathroom, and without either climbing on Knees under a Table was on the Wall next to the Air Conditioner. I kept my Phone plugged in to Charge and it did not work! I had to pull out the Dark Table in the Room to plug in the Wall. Needs to have Lights with easy access to outlets for charging! $114.30 a night without Taxes for 2 Adults.

"Great staff, fine place too!"

4
02/09/2018

Great place with a pool and continental breakfast! Even better they have an area to wash motorcycles. Staff found us some worn towels to use. Had everything you need including semi truck parking on the side.

"3rd stay not my last"

5
30/08/2018

I stayed here in May and then a nights going each way for a trip to SLC. This hotel is fairly new. It is lean,comfortable, up-to-date. The staff are effecient, helpful, knowlegable and easy to talk to. Warm cookies on arrival and a hot breakfast in the morning. The rooms are spacious; you don't feel cramped. Though I didn't request or use it, my bathroom had a jacuzzi tub. The hotel is just off I-84 but you don't get freeway noise. There is one famiy style restaurant close by and a bunch of fast food places. Adult beverages are hard to find. There is a lounge associated with the family restaurant. I'll stay there next time, for sure.

"Best Western, Ontario, OR"

4
29/08/2018

Nice room, good breakfast. Great front desk clerk!! Nice, quiet place.My only complain is that the bed needs more comfortable pillows.The pillows were small and hard. Fast check in and check out. Good location. Easy to find.

"Best Best Western,"

5
29/08/2018

This was a Beautiful hotel. Very helpful staff. The room was large and comfortable. We were greeted with Fresh baked cookies in the afternoon when we checked in. A treat after a long day on the road. The breakfast was one of the best we have had in a hotel. Large selection to choose from. The breakfast area was very organized and clean. Staff was there making sure there was plenty of food and tables kept clean. I will remember this hotel next time we pass through. I highly recommend this hotel.

"Great place to stay."

5
28/08/2018

We were in a suite which was very large having two rooms and very clean. The staff were very helpful and informative regarding places to eat. Our bed was very comfortable as were the pillows. The pillows were plentiful and also comfortable. The bathroom was very large and the towels soft. This hotel is in walking distance to a couple of eating places. We were able to park our bike undercover which is always great. Breakfast was good and plenty of food.

"Our stay"

5
24/08/2018

Convenient and very comfortable with great breakfast. Close to local attractions and very convenient access to the freeway. Always very friendly people at this hotel and very helpful. Good parking and close to many restaurants.

"Business stay"

5
17/08/2018

The staff here is great, big rooms that are very comfortable near dinning and great location for business travelers. Great pool and hot tub area. The check in was awesome. If you get to Ontario area this is a must stay

"Great place to stay."

5
17/08/2018

Always a great place to stay. Very dog friendly. Clean and comfortable. The staff is helpful and friendly. Outside area is clean and pool area is great for kids. Breakfast is good, fresh coffee always available in lobby.

"It's a BW"

4
08/08/2018

Smallish room but up to BW standards, clean, comfortable. Front desk was great. Pool was being serviced when I arrived but it was back to available soon enough, thank you... There is a reason I chose BW while wandering around the country on a Harley Davidson and this one did not disappoint.

"Recently Disabled and Needed Help"

5
07/08/2018

I'm 43, recently disabled, and in a wheelchair. Stayed at several Ontario hotels, and Best Western was the only one where I felt healthy and my disability needs were adequately met. Excellent service, gluten free breakfast options, easy wheelchair access, and renovated, clean rooms. Highly recommended for disabled, elderly, and people needing wheelchairs.

"Good."

5
24/07/2018

Just a quick in and out road stop for me. But clean, cool, and relaxing. Comfy bed. Good air conditioning. Good location. Good lighting. Good television. Did not use the Jacuzzi tub or coffee maker. Did like the refrigerator.

"Good Value"

4
24/07/2018

The hotel was nice. The only thing we didn't like was the noisy fan in the bathroom which you had to have on to have the light on. We had a suite and it was nice with couch, chair, kitchen area. We didn't have breakfast there so we don't know what it was like.

"Relaxing Stay"

5
15/07/2018

Quiet, clean, helpful staff, cleaning crew helpful with any need you might have. Plenty of parking, easy access to freeway, East or West, Just a great place to stay on your visit, found every time I stay at a Best Western that it is the only Motel I choose to stay at. Wonderful experience at Ontario and also Wichita Kansas among other places.

"Quiet and comfortable, but no elevator"

4
05/07/2018

We stayed in this hotel on our way home from vacation. We stayed in a queen "suite", which is really just 2 queen beds with a sofa sleeper - no separate bedroom. Our room was huge and comfortable. I found the beds to be very comfortable, but I like a softer bed. Husband would have preferred a stiffer mattress. The hotel is older, and it shows in places. Not as many outlets as a newer hotel, for example. The biggest downfall of the hotel - no elevator. We were on the 2nd floor with lots of luggage. The elevator was sorely missed. Ice machine and all amenities are on the 1st floor as well.

"Good location"

4
02/07/2018

There were a few places to eat within walking distance of this hotel, which is always a plus for us. The staff were excellent, breakfast was very good and the hotel was very conveniently placed, near the interstate but far enough away to avoid the noise of it. It did have a very tiny bathroom, that's our only real complaint.

"Friendly, comfortable and roomy"

5
27/06/2018

We had a short stay but enjoyed it thoroughly, and that includes the pool and hot tub. The property is very neat and clean as was our room. Breakfast was great with a very friendly server helping out.

"Overwhelming pet odor"

2
25/06/2018

I am not sure if the other reviewers have no expectations or are just inexperienced travelers. I booked this hotel based on the positive reviews, but was wondering why, at the rate charged, this was not a Best Western Plus property. When I pulled up, I saw why. Very basic curb appeal and older property. Front desk lady WAS awesome -very personable. Room, however, very old with old furnishings and an overwhelming odor of wet dog. So, so bad....Best Western, you disappointed me greatly.

"Great customer service "

5
21/06/2018

Some of the best customer service I have experienced in my travels. Everyone was polite and very helpful. Comfortable rooms and a good breakfast. Located near restaurants. Stayed here when visiting Hell's Canyon.

"Amazing hospitality"

5
17/06/2018

Thank you best western for making my stay as comfortable as possible! I really felt like I was at home. The breakfast was delicious and I would like to thank the woman who served the breakfast she was really sweet and was very attentive to everyone's needs! I believe her name started started with a V, she had blonde hair and was tall. She deserves a raise or a promotion! She was super awesome and is a hard working employee from what I saw this morning. Thank you

"great one night stay"

4
16/06/2018

We stayed here on a motorcycle trip. The room was nice and clean, the staff was freindly, easy on and off freeway, and of course it comes with breakfast. There were several places to get some food within walking distance.

"One nice room."

5
15/06/2018

Compared to the night before, this place is a palace. One of the last available rooms, I was placed on the ground floor next to an exit. I expected to hear slamming doors all night but I didnt. I was amazed..an actual well built hotel Good breakfast too.

"One night stop in Ontario."

4
11/06/2018

Stayed one night returning from a west coast trip. Stayed in a king bed suite, which was nice, but not the type of room that we thought we were getting. The bedroom was the second room and it didn't flow very well. In spite of that it was a decent room and we got a good nights sleep. Gina at check in was excellent and the breakfast was good.

"Stopping in Ontario"

5
30/05/2018

Stopping in Ontario for only one night proved enjoyable! Nice people, clean well appointed room and a very good breakfast! We had a little trouble with the wifi but the woman at the front desk walked us through it. We would definitely return to this motel!

"Nice Place"

4
28/05/2018

We booked an overnight stay here while traveling from Reno to Spokane, but when we arrived we found that we had booked the wrong weekend! The front desk was extremely accommodating and didn't charge us for our mistake and found us a nice room that we were very pleased with. This facility was older but very well maintained and clean and the staff was extremely accommodating. They also have a lovely indoor pool which we didn't have time to take advantage of, but it really looked nice. We would definitely stay here again!

"Super staff, nice stay"

5
25/05/2018

Stayed here for two nights on a recent road trip. This is a nicely maintained and updated older property. But the friendly staff makes this hotel worth staying here! Was warmly greeted on check in, and any questions were answered with a friendly “can do!” attitude. Were unexpectedly upgraded to a suite, which was nice. Anyone needing an extended stay should definitely book the suite! Comfy beds, plenty of towels, and the soap/shampoo/conditioner dispenser was a great environmentally friendly amenity (no little plastic bottles!). Hotel is also very quiet, an advantage of being an older building (I don't think they build ‘em like they used to!). Easy to navigate location, close to a major retail area.

"Nice place, friendly staff and CLEAN"

4
25/05/2018

We stay there once a month. Always a good stay. Sometimes an issue with one queen suite's AC unit. Need that in Eastern Oregon. Breakfast is very good. Pool is 24 hours. Safe, well lit parking. Near restaurants, shopping and I 84

"Great stay at the edge of Oregon"

5
25/05/2018

We had an excellent stay here. The location is close to shopping, movies, activities and the freeway. Made for a perfect location if you needed time to rest up before another long drive, or just getting away for a few days.

"Great stay"

5
20/05/2018

I really enjoyed my stay in the staff were great to work with they treated me like family my room was clean and very quiet there was plenty of room to park my truck I really enjoyed my stay with best Western

"Ontario"

5
13/05/2018

We have a very nice stay her. Monica at the front desk was very friendly and helpful. The cookies were a nice touch. The lady working in the Breakfast room (don't know her name) did a wonderful job. We stayed two nights.

"Excellent Stay"

5
07/05/2018

No complaints on this Best Western, they hit or exceeded he mark on everything. Smooth & friendly check-in, clean & decent sized room, comfortable beds, and a well above average hot breakfast. Price seemed in line for the area. We were just on an overnight so didn't utilize the indoor pool & hot tub, guest laundry or other extras but they had ‘em!

"Gina was great"

5
07/05/2018

Probly the best guest services in the area great job guys. Check in was fast friendly breatfast was great .location was a plus centrally located to many restaurants. The only thing that i was not so happy with was the fact that this property has no elevator

"Earl Murphy"

5
30/04/2018

This hotel meets and exceeds the standard I have come to expect from Best Western in the thirty years of traveling. Easy access from the freeway, clean grounds and rooms, and great service. Will stay here again with a knowledge of a great stay.

"soft ball trip"

4
29/04/2018

went to ontario to watch grand daughter play soft ball and arived early. Front desk lady went out of her way to check us in two hours early, most places just say cant do it. rooms above average, good tv reception. very good breakfast. strawberry waffles.

"No elevator!"

4
25/04/2018

Room is big, bathroom is okay, beds are comfortable, but beware there is no elevator and you drag your suitcases up two flights of stairs if you stay on the second floor. Walking distance to several restaurants.

"STAY AT BEST WRSTERN INN AND SUITES"

5
19/04/2018

We had an awesome time beds were very comfotable hotel was nice and very clean staff was very friendly Breakfast was excellent we will be coming back again next month and will be staying with this best western again

"Good overnight stay"

4
10/04/2018

Hotel was convenient, with adequate amenities and breakfast. No real problems other than having to change rooms because the beds weren't made up. The handicap washroom worked very well and was appreciated.

"FAMILY TIME"

5
09/04/2018

Best Western is a great place to stay without breaking the bank! Couldn't ask for better staff, very friendly, pleasant, and professional. The rooms are always clean, comfortable, and relaxing. There's shopping and eating super close to the hotel. If you haven't stayed at this location, you have to give them a try. You'll be glad you did!

"Basic Interstate Lodging"

3
09/04/2018

I asked for a quiet room using the hotel website. I got a room at the rear, a little further from the interstate highway, but it was on the second floor and I had luggage to carry up the stairs because the hotel has no elevator. The website didn't reveal this. The desk agent didn't offer me another room. The room had a fairly strong odor of disinfectant. The toilet kept running. I fixed this myself. Just beware that there is no elevator if you are offered an upper story room.

"Comfortable place"

5
08/04/2018

Stayed here 2 nights. The place was very nice and clean. It was so refreshing to stay at a place that did not smell of cleaner or old musty. I saw that pets were coming in but I did not have any issues with my allergies.

"Well-maintained and Comfortable"

4
04/04/2018

Booked via BW and surprised to receive upgrade during check in. Very comfortable room, bed, clean, good layout. Second floor walk-up OK for us. Breakfast service good, but we prefer stronger coffee and fresh eggs. We will definitely go back.

"Great Place To Stop For A Road Trip"

5
27/03/2018

We stopped in for a night's stay on our way back from Arizona. The location has lots of good options for dining and morning coffee or gas top up. Pool and hot tub were good. Rooms were comfortable and quiet on second floor. Service was excellent. Free breakfast was good, but lacking a few options we had at other locations (hard boiled eggs and pre-made oatmeal). Over all, quite pleased with our stay here. Value for a good night's stay for sure.

"Top Notch stay!"

5
21/03/2018

On day two of a three day drive from Palm Springs to Kelowna, B.C., Canada towing our RV we were in need of a warm and comfortable night. We got that in spades here in Ontario, Oregon Best Western. From Check in to breakfast, the experience was warm, comforting, relaxing, and delicious!! Our best Best Western experience in years! Do not hesitate to stop here. You will NOT be disappointed!!

"Everything Was Great"

5
08/03/2018

We're able to accommodate adjoining rooms, had ample truck parking, beds were very comfortable, they have DirectTV, ac unit was very quiet. My only minor complaint is that the bathroom was a little bit cramped. But it was very clean. Would stay again.

"Miserable night"

2
23/02/2018

I had surgery the next morning and needed sleep. The hot tub in our room was dangerous..water was slimey slick. I had to drain it and put a towel down to risk getting out without sliding. The room NEVER did cool off. After 2 visits to the front desk and 1 phone call they finally brought us a fan and SAID the AC was fixed. It wasnt. The room never cooled off. Horrible night, no sleep. The front desk people SUCKED.

"Restful sleep"

4
22/02/2018

This hotel is quiet, clean, and in a good location. The front desk was friendly and helpful. I don't believe they have an elevator, but it's only two stories. I've always been placed on the top floor but it's only been an issue when I had to haul my cooler up and down. There's several restaurants and stores nearby and a Dutch Bros Coffee! I'll definitely stay here again when I'm in the area.

"???????? Traveling veteran"

5
19/02/2018

Wow Michael and Joanne were absolutely awesome soon as I got inside they were ready working with somebody but they did say hello and welcome to me I felt awesome I felt welcomed and I'll tell you as quick as I got to my room I was very happy about everything that they did for me. And then at 6 o'clock in the morning I got up for breakfast and everything was delicious Michael was still there I guess Joanne went home and there was another lady there but I forgot her name but everything was delicious thank you very much and I'll tell all my friends and family all about this hotel

"Good Experience"

5
03/02/2018

Very nice place to stay. Staff was friendly and helpful. We stayed there coming and going. Breakfast was good and had a nice variety. Rooms were clean and nicely decorated. Quiet and comfortable. Would stay there again!

"Late Night"

1
31/01/2018

Came in late, Although breakfast was amazing along with the attendant the Front Desk staff was not as friendly. Pool was nice in the morning for a swim. But rooms were a little dated they need some work. And trying to sleep in was impossible with the noise level.

"Pleasantly surprised"

5
30/01/2018

A step up from most BW. And the best free breakfast of any chain we've found. Yvette in breakfast room is a gem!! She really helps you start your day off right. The location is quiet. Lobby is nicely appointed.

"Pet friendly refuge on a cold night"

4
10/01/2018

This was the first time that we've stayed at this Best Western location. It was a pet friendly hotel at the right place during our winter road trip from our home in NW Washington state to our Arizona destination. The usual friendly reception at check-in, in house breakfast, and plentiful parking made it a breeze. Bed was comfortable, the room clean and warm, and the staff hospitable. At breakfast, my wife wanted to make pancakes, but the machine was malfunctioning. The room attendant worked on it, got it going, and made my wife's pancakes, bringing rather to the table with an apology and a smile, including the syrup and butter! We'll stay here again.

"Delicious breakfast"

4
26/12/2017

Clean hotel, bed could have been more comfortable. The kids liked the indoor pool. The breakfast was great, especially the waffles and the attendant was very helpful. I thought the room rate could have been better, maybe it was just the time of year that we visited. We needed a place to stay as we were in town to visit a very ill family member. Otherwise I wouldn't pay that much to stay in Ontario.

"Ontario Best Western"

3
22/12/2017

our room was clean, a little dated, could use some more A/C plugins and a couple USB ports. One thing I noticed was the inability to leave any of the fans running for noise blocking, the heater had to be heating or cooling, and the bathroom fan was on a 15 min. timer. Prices run a little high, generally, in Ontario, and there's the onion processing smells, sometimes wonderful, in December, not so much. Not noticeable in the room.

"Clean and quiet"

5
16/12/2017

Best Western has done a commendable job during the past few years refreshing their brand. This property reflects the update and offers clean, quiet and comfortable accommodations, reasonably price and convenient to I-84. Booking through the well-designed and intuitive Best Western app is easy-peasy and makes it easy to plan ahead or reserve on the fly.

"Very nice stay"

5
09/12/2017

The Hotel is the nicest in the area, I've tried them all due to business travel. The free room upgrade made my last stay amazing! Thanks to the staff who work so hard behind the scenes to make my stay so care-free! - Bud

"Nice place to stay. Family friendly and pet friendly."

5
03/12/2017

We stayed at this hotel during a family trip. The hotel was clean and quiet, the bed comfortable. Kids loved the pool and it was great having breakfast there. We especially were pleased how pleasant the staff were, the fresh cookies in the lobby and how accommodating it was for our dog.

"Great all around expereince."

4
19/11/2017

Room was great, bed was comfy, breakfast was awesome, pool was cool, hot tub was hot, staff was friendly. No complaints about this place. Will be back in 6 months, and will stay again. Thanks for making it home away from home.

"BW Ontario"

4
12/11/2017

My business trips bring me here a couple of times a year,sometimes more and after a tiring drive of hundreds of miles this motel is a familiar site.It is quite,feels like home to an extent and employees are there to help but in background so there is no intrusion.Motel is close to I84,(can not here the noise),fast food,hamburger places,subs and oriental just to name a few.Downtown and all its good steakhouses are at short drive.And heck if you dare you can walk across the bridge into Idaho.Remember rooms are not the same,feel free to ask for best you may just get it.Streaming Netflix was not an issue,thank you and breakfast was enjoyable.

"When you most need a smile."

5
11/11/2017

Car broke down in Fruitland, OR and we were towed to Ontario. Such a friendly, helpful welcome when we arrived at BW. Our room was clean, very comfortable and provided the destressing environment we needed. The next day they helped us get to where our car had been repaired, just like a trusted friend.

"Pet friendly :-("

4
09/11/2017

Okay, to be honest the hotel was very nice and the staff was great. No problem with either. Breakfast was even great. My only issue is I was woken up before 2:00 am with a barking dog in the next room. It didn't just bark a couple times and stop. It went on for about 10 minutes so I called the front desk as I'm sure the owners are out drinking or something. The dog stopped barking very shortly after but then I could hear furniture being moved around in that room as the wall would get HIT every so often. In the end I didn't get much sleep. In the morning I had an envelope under my door. I thought it would be a note saying we are sorry about the dog issue or something. Nope, just the bill. When I went for breakfast the room with the dog had dirty towels in front of the door in the hall with what looked like dog poop and pee on them. I ask at the front desk if people like that are put on a "No Vacancy" list... I guess they are not. Now don't get me wrong, I like dogs but I would never leave a dog in a room when I go out drinking or gambling. It's more the people I'm upset with as I'm sure they left the room with the dog to be barking, pooping and peeing. Maybe I'll find a hotel that is more people friendly next time. I expected to get a little "i'm sorry you didn't much sleep" at least in my note under the door. I got very little sleep and no apologies even though I even mentioned it at the front desk in the morning and pointed out the poopy towels in the hall.

"clean and quiet"

5
06/11/2017

The hotel is very nice to stay at. The breakfast could be better but it has a lot of options. The rooms are clean and the staff is very nice. I was not able to use the pool or workout facilities but I would assume they are in the same shape as the rooms. I would stay here again for sure.

"Good Choice"

5
04/11/2017

Was met with Mike at reception. Very outgoing, friendly and professional. Could not do enough to satisfy the customer. Excellent. Breakfast gal was wonderful also. All staff were very accommodating and greeted the guests (I was outside at 0545 hrs and the staff greeted me on their way in for work). Kudos to Mike.Breakfast had several hot/cold choices, well laid out and checked/replenished which is very important for food safety. Good bed,linen, towels etc. No scrimping here. The property is older but very well maintained. Absolutely neat and clean. Clean and neat is not always a trait of hotels. Outside area was clear of debris, good landscaping including what looked like some new trees to improve the area. Internet very fast, excellent TV. Anthony of Hotel Impossible would be happy! Well Done!

"Really nice stay"

5
02/11/2017

Very pleasant front desk staff, friendly maids that actually said hello, and how are you - amazing! Breakfast was tasty. Bed was super comfortable, and bathroom amenities were very nice - love the lighted hairdryer. Nice soaps and dispensers. Room was very clean and well decorated. They actually have specific parking for RV and trucks and trailers which was super nice.

"Nice but noisy."

3
24/10/2017

Typical well maintained and run BW, but thin walls and ceiling made for a noisy night w other guests walking around in room above us until 1:00 a.m. Ask for upstairs room. Tiny bathroom much smaller than comparable motels.

"Great value and service"

5
22/10/2017

Great hotel and great service by all the staff, specially Wvette, she made breakfast be a great experience. Very clean and it looks like it just got remodel . The pool and hot tub is open 24 hrs which is great feature as well

"Perfect for Us"

5
19/10/2017

Great location, pleanty of restaurants, the hotel staff was friendly, the rooms were large and clean. The breakfast buffet had a big selection and was tasty. Great coffee. I would definitely stay here again.

"Nice place to stay"

4
17/10/2017

Stayed 3 nights for work. The room was clean and well maintained. My room was very close to an entrance so that was convenient. It was difficult to keep the room at a comfortable temperature, I kept having to adjust the heat/air but other than that everything was great.

"one night"

5
15/10/2017

We stayed one night. The pet friendly room was clean, and didn't smell! The beds were comfortable. The breakfast was good, the only thing wrong was the yogurt was expired that both me and my husband picked up to eat. That said it wont stop us from staying here again, we will just check the dates on the yogurt before we eat it. The staff was friendly and easy to get on and off the freeway.

"Awesome service"

5
14/10/2017

Thank you JoAnne you went the extra mile for me and my family. Your help with my disabled mother made our trip so enjoying. The staff here will take full care of your family / business needs. Thank you again!!

"Clean room and great bed"

4
13/10/2017

This is an older property, but it has clean rooms, a comfortable bed, tasty breakfast and great staff. The room was quiet and great for an overnight stay. Note, the hotel has 3 floors and no elevator. If that is a concern, request a first floor room.

"Great place to stay"

5
09/10/2017

Mike & Monica went out of their way to make our stay great. Monica was able to arrange for us to stay in the same room when we had to extend our stay. We will definitely be staying there again in the future.

"CONSTANTLY DEPENDABLE"

5
08/10/2017

I always stay here when in the area. Never any bad surprises at this hotel. Great staff, super comfortable bed, extremely clean, a good breakfast, easy on and off the freeway all add up to a worry free stay.

"Excellent "

5
01/10/2017

Quick efficient check in, very helpful front desk person. The room was very clean and comfortable. Close to several restaurants. TV and wifi worked great. The grounds were well maintained. Quiet night and a good sleep. In room coffee was appreciated . The included breakfast was above expectations. Beat bada book bada boom by a mile.

"Awesome Stay!"

5
23/09/2017

This Best Western is great! The staff is very attentive to your needs. It is well maintained and attention is given to detail. It is clean and quiet there but also close to restaurants (walking distance for some) and a Wal-Mart. Great Choice if you are looking for a place to stay. If you need anything, ask for Mike. He is an asset.

"No more Best Western "

2
22/09/2017

We have stayed at many Best Westerns over the years and several have been poor experiences. This stay was unfortunately one of those. If we hadn't already unpacked for the night we would have cancelled and gone elsewhere. When we opened the door to our room, the smell of cleaner was so strong that it almost burned our noses. Then as we are heading out to get more bags, two other customers came down the hall with two giant dogs. This must have made another dog mad because there was some fighting between them. The room made my allergies so bad that I couldn't sleep. Obviously the extra "pet cleaning fee" didn't do anything for whomever had their beast in the room before us. We are done with this hotel chain.

"Excellent hotel"

5
18/09/2017

It was a very enjoyable stay. Staff was friendly and attentive. Hotel was clean and in great condition. Breakfast was great. Overall it was an excellent experience. Easy on and off access to the freeway. Close to great restaurants.

"Business"

5
18/09/2017

I have stayed at the Ontario BW and Suites for quite some time now. I have used this location for business mainly. I find them very accommodating. The location is close to restaurants. I have also used this location for my family. It is great if you are traveling to the Oregon coast. The kids can hit the inside pool and enjoy. You can relax here and then head out. Don't forget the breakfast bar. It has got to be one of the best in all of the BW's that I stay in. Great spot to stay.

"Great Hotel in Ontario"

5
18/09/2017

This was a great one night stay for our road trip. Hotel room was very clean and comfortable. Front desk was very helpful in suggesting a place for dinner. Enjoyed the free breakfast with a variety of hot and cold options.

"Nearly a Plus Best Western, high quality"

4
17/09/2017

Decent location and quiet rooms. Nice looking inside & out. Quality hotel in all regards except no exercise room and eating area is too small. Still, we would certainly return. Cookies available in the evening, paper provided, easy highway access.

"Great Room"

5
14/09/2017

We arrived late and found two welcoming folks at the front desk. Check in was easy and at the conclusion she informed us we had been upgraded to a suite. Wow...it was a nice room to say the very least. The bed was comfortable and the free wi-fi worked just fine. Breakfast was good as we've come to expect from BW.

"clean,quiet & friendly"

5
13/09/2017

This establishment is clean, quiet and has a friendly staff. What more do you want? It is missing one feature that most have. It does not have an exercise room, so if that is important to you be for-warned. There is an indoor pool and hot tube.There were cookies offered in the late afternoon which was a nice touch. The breakfast room was small but was kept well supplied and offered the normal selections. We stayed two days and had no problems.

"Hotel"

5
13/09/2017

We love staying at BW hotels as they are always so clean and comfortable. Always in a good location. Our last stay we were upgraded to a very nice suite because of points. Very much appreciated. Thanks you Best Western!

"Customer Service"

5
12/09/2017

Very accommodating front desk staff. After check in and getting out stuff in a room we noticed the hotel had Suites and after a stressful week felt we would be more comfortable in the Suite. The staff was very accommodating even though our original room would need to be checked for cleanliness again. The rooms are clean & comfortable and we had a restful quiet night. We travel Utah to Washington often and this will be our choice for hotel from now on.

"Peaceful"

5
05/09/2017

I just want to write that I was very impressed with the customer service I received and the way that the night time auditor took time to talk to me about my personal life and do his job very professional. Thank you Mike!

"An Average Lodging"

3
03/09/2017

Two things stood out about this lodging. First, while the hall was lit with all of the lights there were, the hall still was dark and felt old. In the room the air freshener was at a very high level and very cloying. Small breakfast room with the typical average breakfast.

"Good place to stay"

5
30/08/2017

I have stayed at quite a few mid priced motels. I would consider this to be at the top of my list. There was nothing that was wrong and a lot that was more than right. We stayed two nights and enjoyed them both.

"Clean and Comfortable"

4
28/08/2017

My family stayed here for the eclipse, so the hotel was busy. The staff were great. Rooms were clean. Beds were comfortable. Breakfast was good. The only downside to mention was the pool was a bit on the chilly side and a little murky - probably just overwhelmed with the number of people.

"Excellent customer service"

4
11/08/2017

All the employees were friendly and courteous. Mike(?) went above and beyond what I have come to expect. Thanks and KUDOS to you. I would highly recommend this Best Western to anybody looking for great customer service

"Good Place"

5
10/08/2017

I stay here regularly when travelling to visit family. There is easy access off I-84. There's a good choice of dining places nearby. It's clean and pleasant. The staff is very polite and accommodating. The breakfast room is clean and the staff is helpful. They have a nice variety of edibles and it tastes good.

"clean, quiet, pleasingly cold room"

4
10/08/2017

After long days drive I pulled in and got rested. There's eateries pretty much all around, and when I asked the staff recommended a local pizza place as well. There's a cluster of hotels right in the area, and this is one of the dog-friendly ones. Very quiet, clean, and a solid breakfast room.

"Fabulous Hotel!"

5
07/08/2017

We loved this hotel. The suites are great. We had a King bed with a pull out sofa sleeper in a separate room. The room with the pull out sofa had a couple of chairs. It also had a nice soaking tub with jets. What a great way to end our vacation.

"A quick one night stay"

3
07/08/2017

We were just driving through from Utah to Oregon and needed to stay one night. We chose this one because it was on our way. Disappointed that the room was noisier than we expected. Could hear next door when they're having a shower. Ceiling was so thin that we constantly heard footsteps and kids running around above us. Other than that, it was fine for just one night.

"Good Return to Best Western"

5
07/08/2017

Had not used Best Western in the past 10 years due to convenient location, or other hotel affiliation. This was a pleasant return to a well managed, clean, and convenient stopover of a Best Western motel. Welcomed in, management explained the amenities, and even suggested an ok place to dine that evening. Used the pool, ice machine and wi-fi. Got well rested and liked the check out program. Will use in the future and would recommend this stop to friends.

"Refreshing hospitality service."

5
02/08/2017

This hotel and staff know the value of its guest. The experience I received from the management and housekeeping showed it. Stayed at different Ontario hotels before but this one excels them all. Thanks

"Great Comfortable Stay"

5
02/08/2017

Very nice hotel & very clean. Great helpful staff. Breakfast was great and staff wonderful. Bathroom was a little small but great shower and very clean. Room was spacious --nice desk and comfor chair and plenty of room to walk around. Would definitely stay again.

"Best best western"

5
01/08/2017

The stay was great! Cookies were waiting for us as we checked in, we were checked in with no hassle and the overall condition of the place was clean and pleasant. My grandkids had a very super first time here.

"Great nights sleep"

4
29/07/2017

Travel is exhausting so it's always nice to find a hotel that is quiet, has comfortable beds, and is close to food and shopping. This place is right off the freeway and is all of those things I mentioned and more. For example, I never heard any road noise, neighbors or people in the hall and the hotel was 100% full both nights of my stay. The room was very clean right down to finding the tv remote in a "clean" pouch. They also offer a 24 hour access pool and spa.

"Ontario....."

4
25/07/2017

On a Harley blasting through Ontario was a launching point for a look at Hell's Canyon and then north. Now pay attention here people. I have done a lot of touring on a bike around the great American West. Stay at a Best Western and you're assured of a house that meets standards at a fair price. They are clean, maintained and the staff is friendly and helpful in most cases. This BW is no exception. A great front desk reception resulted in a very comfortable room. Let's face it, Ontario is not the hotbed of tourist attractions but presents a great launch pad for what eastern Oregon has to offer. For a fair price I have a room that serves my purposes well..

"A formula hotel and the formula works"

4
23/07/2017

Stayed at the Ontario Best Western en route to Los Angeles earlier this month. What we needed was good clean overnight accommodation with a comfortable room and reasonable breakfast and that is exactly what we got. We have often stayed at Best Western hotels while travelling in the US and are rarely disappointed. The Ontario hotel is not a luxury hotel but provides all the basics and does so efficiently. Our room was clean and comfortable. It provided internet, a refrigerator, TV and two comfortable queen beds. The hot breakfast was basic, substantial and tasty and provided a good start to our day. Overall it met all our needs.

"In town for a wedding. Wonderful place to stay."

5
22/07/2017

Very enjoyable stay at Ontario Oregon Best Western. Everything was clean and people were very friendly. We were there for a wedding and needed to relax before we went. Enjoyed the closeness of places to eat, and places to shop.

"Nothing to do in Ontario Oregon"

5
20/07/2017

We have stayed in almost every hotel in Ontario Oregon and by far this is the best one. All though getting the room I requested was a little difficult, a new hire. I wanted the King jacuzzi which is a jacuzzi bath tub. The reservation person kept telling me that there was not a room of that description but they had a King hot tub. Finally a more experienced person took over the call and I got the room I wanted. Miner detail. Still the best place to stay in Ontario Oregon, if you have to stay there.

"Great employees and hotel"

5
18/07/2017

Mike and Monica have been very awesome and are always happy to help. the management has done a great job with the condition of the rooms, the breakfast has always been presented very well. the hot tub and pool are very clean and towels are always present the overall hotel is clean and very presentable it is located right off the freeway and is within walking distance for food and shopping

"A poor renovation of a very old outdated hotel."

2
14/07/2017

Looked OK on the outside. Very outdated on the inside. Limited electrical outlets (some did not work at all) Priced higher than much nicer hotels we stayed in on this trip. Missing grout in tiled areas. No elevator to second floor. Folks were dragging heavy luggage up the stairwell. Expected more from Best Western.

, Manager at Best Western Inn & Suites, responded to this review
Thank you for the depth feedback. I am sorry on behalf of the entire staff and myself that you experienced such a experience. However, we just went through a full interior renovation and continue to look for ways to improve. We will definitely look into this immediately. Thanks and i hope you will give us another chance.

"Good price hotel with five stars service"

5
10/07/2017

Hotel was clean, service was excellent, pool was great (24 hours!!!!), bed was comfy, and breakfast was outstanding! What else do you need when you are away from home?? BW for sure! Will definitely be back. We just love it!

"Quiet room and great customer service"

5
09/07/2017

We stayed here one night in one of their king suites as we headed home from the Oregon coast. The room, while a bit dated (there was an old telephone on the wall in the bathroom - haven't seen anything like that in at least 10 years), was immaculately clean and, more importantly, very quiet. The bed was comfortable and we got a great night's sleep. It was quite hot (over 100 degrees) on our arrival and the room was nice and cool when we got in it. We were happy to see there were 2 air conditioners in our suite - one in the main living area and one in the bedroom. Hotel staff was super friendly, and even a cleaning person asked if we enjoyed our stay as we passed by him on our way out the next morning. We'd definitely stay here again.

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for the amazing review. I am glad you got the experience a great stay with us. We appreciate the loyalty to not only this hotel but to the brand. We hope to see you back again and hopefully its much cooler =)

"Find another place to stay"

1
07/07/2017

Terrible, terrible experience, bad customer service, owner Mike new of an issue but failed to discuss issues with me after he spoke to my wife......front desk employees have to idea what customer service is, we will never stay at this place again, it's pretty obvious after a 4 night stay our business is not important.....

, Manager at Best Western Inn & Suites, responded to this review
Kelly, i apologize you had a bad stay with us. We will definitely look into this for you. I wish you would give us another chance. Please call the hotel to discuss this with my manager Marisela. Thanks

"accomodation"

4
04/07/2017

everything was good except the size of the bathroom and no elevator. when taking a reservation desk person should advise of that .the breakfast could be enhanced with bacon, hard boiled eggs and cheese.

, Manager at Best Western Inn & Suites, responded to this review
Thank you for the review. I am glad you enjoyed your stay with us. Unfortunately 2 story properties don't have elevators. We are always willing to help our guests with luggage to the rooms. We hope to see you back soon

"Road Trip Vacation"

5
04/07/2017

I loved everything about this hotel and is one of the nicest Best Westerns that we stayed at. The check in was easy and the lady gave us a couple places to go for dinner. The room was spacious with a refrigerator and microwave, the bed was comfortable and loved the a/c. The breakfast room and breakfast was great and so was the staff. We will back again.

, Manager at Best Western Inn & Suites, responded to this review
Thank you for the amazing review. I thank you for the loyalty to the brand. Glad you found this to be one of the nicer hotels you are used to seeing. We take pride in our property. See you soon.

"Very comfortable stay!"

4
04/07/2017

After a long drive (over 15 hours) with our 12 year old, we were eager for some solid and comfortable rest. The Ontario Best Western provided this to us without a doubt! The beds were comfortable, the room was quiet (set back from the main road, which was very nice), and close to other amenities in the town. Special thanks for the 24-hour pool and hot tub, which we were more than happy to partake in after hours and hours on the road.

"Great Hotel - Great Breakfast - Great Experience"

5
29/06/2017

Check-In and Check-Out was very quick and easy. Everything was basically as expected. Very clean. Only minor complaint was that the body wash was almost out in the shower. Not too big of a deal as I didn't expect it to be there anyway.

"Good hotel"

4
24/06/2017

Good place to stay , we had a large room which was a bonus, as the hotel is sat out on its own at the edge of a retail park it does mean it is quite, so you can get a good night sleap. There are no lifts so check you can get a ground floor room if this is going to be a problem to you.

"The staff was very helpful and friendly! The room was clean. I had requested a quiet location in the facility and it was"

4
22/06/2017

The bed I slept in was too soft for the back. It would be very helpful to have firmer beds in hotel rooms in general. And I have to say it is somewhat surprising how expensive medium range hotels have gotten.

"ok place to stop and sleep"

4
20/06/2017

not much to do in Ontario OR but this is a short distance from the freeway. older property by clean. room had a odd smell when we first entered. might have been a musty smell from the air conditioner. also all the pillows were big fat pillows so if you layer your head on one your chin stuck into your chest. used a sweatshirt that night as a pillow. they need a variety and add some thin ones to the bunch. otherwise the staff was great and the room was clean and at a fair price

"No elevator"

2
20/06/2017

The bed was fine. The shampoo and conditioner awful. The internet was worse. Did not work at all. The breakfast was fine. All of the staff were very helpful and pleasant. We wouldn't stay there again.

BestWesternHotels, Corporate at Best Western Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nice and clean place to stay!"

5
20/06/2017

I would recommend this hotel!! Staff and location were great and were able to accommodate us an extra night! The lady at breakfast went above and beyond to make us feel comfortable and made sure we were all fed! Great experience!!

"Expectation Met"

3
19/06/2017

This Best Western in Ontario, Oregon has been consistent over the years. Scores are always a 6-9 in almost all areas. There are 4-5 other Hotels within the length of a football field away, and this is the one you should choose.

"A good night's sleep!"

5
15/06/2017

The room and hotel were very clean. Comfortable bed. Nice shower. I liked that the sink/vanity was in the bathroom and not in the main room. Most Best Westerns put it in the main room. No elevator, so be sure to ask for ground floor if you can't carry luggage up stairs.

"Fantastic breakfast buffet"

5
14/06/2017

The best breakfast buffet I have ever had. The person in charge of it was fantastic. Very clean and comfortable. The front desk personal were very helpful and were consistent smiles. I would highly recommend this hotel to anyone.

"Great place for the traveler"

5
13/06/2017

This location in particular is very accommodating. I have stayed at this hotel several different times on business and I always feel relaxed knowing that there will plenty parking for over sized vehicles, hotel is plenty decent, staff are extremely pleasant, and within a few steps you have dining, shopping, and vehicle services all within a short skip across the road. equally, this hotel location puts you easily on/off the interstate. I've always had a good stay here. Try the all you can eat Chinese buffet too, its in the Walmart shopping center across the side street. AWESOME

"A Wonderful place to spend a night or weekend"

5
10/06/2017

I found absolutely nothing of which I could find fault during our stay. The staff were wonderful. The motel was in great repair. The room was comfortable. The grounds and facilities were pleasant. And the breakfast was way above par. As I told the motel staff, I have had no better anywhere in the United States. Not quite as good as Europe or the UK, but for the states - Magnificent! The Irish lass who managed the breakfast was engaging, friendly, professional, and efficient. The entire atmosphere was quite welcoming.

, Owner at Best Western Inn & Suites, responded to this review
Thank you so much for the amazing review. I am glad you loved every aspect of your stay with us. We work extremely hard to exceed expectations. Reviews like this keep us pushing =). We hope to see you back soon

"A lucky find"

5
08/06/2017

I was travelling home to Vancouver from Nashville. I had just driven through Boise Idaho and 2 storms. I was hoping to get to Baker City when I got hit with a third storm. I found the Best Western in Ontario Oregon, and they were extremely welcoming and helpful. Because I did not make it as far as I intended that night, I needed to leave early in the morning. They made sure that everything was organized so I could leave early. This included packing a few extra snacks for my drive.

, Owner at Best Western Inn & Suites, responded to this review
Chamkaur, thank you for extremely depth review. We are glad that we were able to exceed your expectations. I understand after a long days travel, a seamless check in process is very important along with next days breakfast, glad we met that for you. We hope to see you back again.

"Great stay!"

5
06/06/2017

Was welcomed by the clerk. Great room, comfortable bed! They were out of accessible rooms but were apologetic about that. Very quite. Great rest after a long day of driving in he rain. Would definitely recommend this site!!!

"Always a pleasant stay."

5
05/06/2017

This is always my go to hotel when in Ontario. Nice breakfast (with pancake machine!) great tv service, pleasant staff. The rooms are nicely done and have comfortable beds. I would recommend this to anyone who needs a fair price for a stress free stay.

, Owner at Best Western Inn & Suites, responded to this review
Thank you for the great review. We are glad you enjoyed your stay with us, and enjoyed the new pancake machine. It's definitely my favorite as well. Great to see you find us a great value and we hope to see you back soon.

"Had a Very Pleasant Stay"

5
04/06/2017

Arrived kinda late at night, and the guy working the desk, Mike, was very helpful and friendly. Which is great after a very long drive! The room we had didn't quite work for us, so he moved us to an upgraded room. Which was perfect and spacious and wonderful! Thanks Mike! The breakfast is good, too. They have a pancake machine, eggs, bacon, good coffee, etc, etc. Would definitely stay here again!

, Manager at Best Western Inn & Suites, responded to this review
Jas, thank you for the amazing review. I am glad Mike was able to assist you with all your needs. I know how important a nice bed is after a long drive. Glad you enjoyed breakfast as well, we hope to see you back again soon.

"Very nice hotel, great location"

5
30/05/2017

This is a very nice hotel. Friendly staff, very clean, great swimming pool and hot tub, good restaurants near by and just off the interstate. I can't say enough about the staff, just excellent people.

, Manager at Best Western Inn & Suites, responded to this review
Dennis, thank you for the amazing review. I am glad you enjoyed every aspect of the hotel and enjoyed our central location. The staff is definitely one of the biggest assets to the hotel. I will pass this onto the staff. Thank you again, and hope to see you back soon.

"Clean rooms a very nice place for the price. Helpful staff, close to everything, shopping restersunts and fast all withi"

5
26/05/2017

Nice place, clean with helpful and pleasant staff, a great breakfast, 24 hour pool and hot tub. This hotel is within walking distance to shopping, restersunts and fast food! Great choice for a large family

, Manager at BEST WESTERN Inn & Suites, responded to this review
Sandi, Thank you so much for the positive review. I am glad you enjoyed your stay with us and found the hotel to be clean. I agree, the hotel is very central to everything around. We hope to see you back soon. Thanks again

"our rating of this hotel"

5
24/05/2017

excellent rating 5 stars we would deffinitly stay at this hotel again and would recomened it to anyone the entire staff were more than helpful and friendly they made our stay most enjoyable the rooms were very nice the breakfeast was good our entire family enjoyed the pool and hot tub

, Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you so much for the 5 star rating. I am glad we were able to accommodate the entire family with us and they all enjoyed the 24 hour pool and spa. We also enjoyed the company of the family, great to meet everyone. We hope to see you back soon.

"Great Staff!"

5
17/05/2017

Thanks Best Western! Enjoyed a well needed relaxing stay after a 9 day river trip on the Owhyee, woke up early to get on top of some emails, Mike at the front desk was happy to listen to some of my stories as I shared some pictures with him from the trip. Very thoughtful and genuine guy. Its nice people who enjoy their jobs that really make hotel stays memorable and enjoyable. Thanks for the coffee and pancakes Mike!

, Manager at BEST WESTERN Inn & Suites, responded to this review
Skyler - thank you so much for the great review. I am glad you got the rest you were looking for with us. Mike is an amazing asset to the team, and does a great job as our guests love him. I will pass this on to him as well ;). We hope to see you back soon. thanks again

"Good choice!"

4
08/05/2017

We would definitely stay here again. The staff was pleasant and helpful, facilities clean and updated. Laundry was clean and reasonably priced. Location of hotel was easy to get to and near any services you might need. Excellent choice of restaurants and stores nearby.

, Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for the amazing review. I am glad you enjoyed your stay with us, and the staff treated you great. Our staff is an amazing asset to the hotel, we hope to see you back soon.

"Clean establishment"

5
01/05/2017

I stay here every week and since this establishment has taken over new owners everything has gotten so much better. These people care please. come and stay and this really nice Best Western and feel like you're wanted

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for the great review. We appreciate your loyalty to the brand and also this hotel. Glad you see the changes implementing have drastically improved guest satisfaction. See you next week.

"super clean, friendly staff"

5
30/04/2017

This hotel was super clean and the staff super friendly. It has easy access to the interstate. The breakfast was the standard selection and was kept well stocked by the attendant. We stayed in one of the suites and is was very spacious with 2 TV's and even a small counter with 2 bar stools. The only thing missing was an exercise room. We will definitely stay here again.

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for the amazing review. We are glad you had an amazing stay with us. Glad you enjoyed the King suite with a separate living space. We are excited to see you back soon.

"best western stay"

4
25/04/2017

Very nice staff, front desk as well as the breakfast attendant. The room was clean and nice. Had a dog and we were given a easy access room to the outdoors for her. Wifi and TV worked perfectly. Had a very nice stay.

, Manager at Best Western Inn & Suites, responded to this review
Sherry, thank you for the great feedback. I am glad you had a great stay with us. I hope we can improve next time and earn a 5 star review. I see that you enjoyed our wifi speeds and our new TV upgrades. We definitely look forward to seeing you again.

"Surprised in Ontario"

5
23/04/2017

If you thought good customer service and sincere hospitality were forgotten relics of the past you need to stay at this property. You will be pleasantly surprised. From making reservations over the phone to check out we were treated like VIPs.

, Manager at Best Western Inn & Suites, responded to this review
Allen, thank you so much for the amazing review. I am glad you were treated nothing less than a VIP as you are. We have been working extremely hard to implement changes to perfect guest satisfaction and it appears to be working good. Thank you again for your business and loyalty to the brand.

"Nice place to stay"

5
16/04/2017

Excellent!!!!. we was on a road trip and was looking for hotels with Good breakfast.. This is a nice hotel that fits in our budget, also nice neat and clean ... Staff was very nice. There are shopping places nearby.. a gas station and Denny's available.

, Manager at BEST WESTERN Inn & Suites, responded to this review
Krishna, thank you for the amazing review. I am glad you had a great stay with us and enjoyed the breakfast. Our staffs top priority is cleanliness and i am glad you experienced that during the visit. See you back again during your visit to Ontario. Thanks

"Comfortable, quiet, respectful"

4
14/04/2017

A whole bunch of well-known chains compete for clientele in this small town. The Best Western is always a good choice for us, from business class to high end, clean and friendly. We were happy to get as good of a rate as we did. They always have a really decent breakfast which sends us on our way, this the last day of our six week road trip. It is worth at least $20 more per night for this solid performance.

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for the great review. I am glad you enjoy staying with Best Westerns across the country and know what to expect. We hope to see you back soon. Thank you

"Best Western to the rescue"

5
14/04/2017

I had made a reservation at another hotel for 5 nights that I had confirmed a few days prior and then again the same day letting that hotel know when I would arrive. When I got to that hotel they had cancelled my room by mistake and had no rooms for me! I was very upset to say the least. I called Best Western they helped me immediately. The lady at the other hotel who made the mistake was kind enough to pay for my room that night at Best Western and said I could go back the next day. I did not want to go back and glad I didn't. My stay at Best Western was excellent and the staff, friendly and wonderful, going out of there way to assist in anyway they could, rooms were spotless and pool and hot tub great! I had always stayed at Best Western in the past, but my father had talked me into staying in the other hotel. I won't make that mistake again. Thank you so much to all the staff! Paula

, Manager at Best Western Inn & Suites, responded to this review
Paula - thank you for the amazing review. I am glad we were able to accommodate you at our property with no hiccups. It is our top priority ensure guests go through a seamless check in and get the rest they deserve. We hope to see you back soon.

"Best place to stay in Ontario."

5
13/04/2017

This hotel is two levels, has a great full breakfast and the employees are very kind. You need to know that there is no elevator, so if you need help or have a disability you should let them know in advance, they are very accomodating!

, Manager at Best Western Inn & Suites, responded to this review
Thank you for the great review. I am glad you enjoyed our full breakfast with all the different varieties. We hope to see you back soon.

"Great Stay"

5
07/04/2017

The staff was very accommodating and nice. They were very considerate and made us feel comfortable.The room was very nice as well. It had enough space and I loved that there was a Jacuzzi. Everything about my stay was amazing. Definitely will stay at this Best Western again when visiting Ontario.

, Manager at Best Western Inn & Suites, responded to this review
Maria, Thank you for the great review. I am glad you enjoyed your stay with and enjoyed our Jacuzzi suite which is a very nice room. We hope to have you back here soon again during your travels. Thanks

"Great place to stay."

5
07/04/2017

We found this property to be a great place to stay. Quiet setting even though it was convenient to the freeway. Very good breakfast. Hot food was hot and everything was fresh The staff was friendly and caring.

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for kind feedback. I am glad you enjoyed our full breakfast as we have have added many items to it. Hope to see you back soon.

"Terrific service"

5
07/04/2017

Service far exceeded my expectations. The staff kept checking with me to make sure all was going well and to see if I needed anything. The staff was very friendly and helpful. I'll definitely stay at Best Western again.

, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for the great review. I am glad everything went great during your stay. Its reviews like this that keep us working hard and pushing ourselves to exceed customers expectations. Thank you again.

"Great place to stay"

5
05/04/2017

Conveniently located. My room was spacious, clean and welcoming. The bed was very comfortable and with 4 pillows I had more than enough! The staff was very welcoming and accommodating. I asked for an extension on check out time and was given it with no hassles or charges. As for breakfast there was a good variety of foods, from hot eggs and sausages to yogurts, toast, cereal, waffles and toast.

, Manager at Best Western Inn & Suites, responded to this review
Tim thank you so much for your review. I am glad you had an amazing experience at our hotel. I agree with you the beds are very important when needing a good nights rest and i am glad we made that happen for you. I will also pass this on my staff and the breakfast staff to keep up the good work. See you back soon.

"Comfortable Night's Sleep"

4
04/04/2017

I usually stay at a Best Western property as I pretty much know what to expect and I like their breakfasts. Our room was nice and clean, as expected. My one disappointment was that the bathroom was VERY small and the shower, toilet and sink were all in one room, not like the rooms with the sink/makeup area separate. Two people could not get ready at the same time if they needed the sink/mirror, and if one of them was in the shower, the other could not be using the sink for getting ready. This may seem petty, but it was a big issue when you have more than one person staying in the room. It is a 2 story property with no elevator, so if you cannot carry your baggage upstairs, please ask for a first floor room. The breakfast was all right. Plenty of cereals and fruit, juice, pastries, English muffins and toast. Scrambled eggs and sausage. No biscuits and gravy, which I especially like, but I have noticed that some of the properties vary their selections daily. We got a good night's sleep and that was what we were looking for.

, Manager at Best Western Inn & Suites, responded to this review
I am glad you had a good stay with us and enjoyed the Full breakfast. I will definitely talk to my maintenance staff and see what can be done to have the doors open maybe the other way to give it more space. Thank you for the great feedback.

"Thanksgiving trip"

4
27/11/2016

Overall very good, had to use a sofa bed that was not comfortable, that was the only down side. Staff did all they could with the resources they had. Clean and quiet, good place to bring dogs. We will come back.

"perfect hotel, not fancy-schmancy but everything you need"

5
26/11/2016

this place is terrific. I had a handicapped room and it was on the ground floor AND had a direct outside entrance, my door five feet from my handicap parking spot. all the other rooms you have to enter via the front desk and walk own a long corridor, but some bright architect designed this with a crip like me in mind. the room was great, it had every possible amenity and convenience. and was clean as a whistle. nice comfy bed too, king-size. for what I paid, this place was a ten on a scale of one to ten. front desk staff was very nice too.

"Ontario Oregan Fever"

4
20/11/2016

I stayed in the Best Western hotel in Ontario OR a couple of weeks ago. I was sick with a fever and it was a comfortable place to stay until I could travel again. Everything was comfortable and the breakfast was very nice. The internet was slow and I had some trouble staying on line. Overall, I'd stay there again.

Sunny D, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review, We hope you are feeling lots better now. JoAnne Moore

"Ontario OR"

4
13/11/2016

If you looking for a diamond in rough this is not it,however if you need a place to stop, rest and have a quiet evening will do.Plenty of fast food joints around, within walking distance.Steak on the menu,well downtown Ontario has a few restaurants,Mackeys's and Brewsky's comes to mind,average prices,good beef and brews. Here is the kicker,if you do not mind the walk,perhaps 30 minutes,round trip,you can cross the bridge over Snake River into Idaho and back,does it for me every time.One more thing,Ontario is on Mountain Time Zone,most of Oregon is Pacific,1 Hour,plan accordingly,town shuts down early especially in winter months and consider the breakfast hours at the motel.Happy travels!

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We appreciate you taking the time to write such a nice review concerning the Best Western Ontario Hotel

"Lovely pool"

4
07/11/2016

The receptionist was friendly, the room was clean and breakfast was plentiful. It has a really nice pool area. It is really far off of the road and really quiet. The bed was comfortable. I would definately stay here again.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We were very happy to see that you liked everything about your stay with us, thank you for writing such a nice review. JoAnne Moore

"Ontario OR"

5
04/11/2016

Great hotel and very friendly staff. Very clean rooms, very modern rooms, would definitely stay there again when in the area. Many places close by to eat or shop at. Great amount of parking either in the lot, or on the street if you have a larger vehicle.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review and letting other know about your stay with us. Sincerely, JoAnne Moore

"Beware if you don't want to get up early"

3
11/10/2016

The rooms are ok nothing special but has a tv, micro and refrigerator, all you need but I liked this hotel as it was off the highway a long block so we didn't hear the traffic noise. But at 5 o'clock in the morning the people in the next room started to take their showers, the water noise from the pipes in the wall woke us right up, just when I thought I could try and go back to sleep another person started a shower. We never heard any room noise from the next room but if you're unlucky to be by a early riser you will be too.

"Bad choice of a Best Western"

1
06/10/2016

Room not clean, red alage in tub. Bathroom door would not shut. Unfriendly and not clean. Not up to Best Western quality. Will not stay there again, not recommend it to any one. The breakfast was very poor and we became ill from it. Major changes need to be done before ever thinking about staying there again.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. JoAnne Moore

"FLIES FLIES FLIES!!!"

4
25/09/2016

all was the usual for a Best Western except for the flies!WE killed 2 in the room first thing and there were more to follow.Breakfast was a nightmare.Flies on everything.Everything seemed clean but with flies ...who knows.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your review, yes the fly problem is throughout the area, we have been putting fly strips out at night and that is helping to keep them down to a minima, until a door is left open then it will take days before we can them back under control. Sincerely JoAnne Moore

"Was looking for a night halt between Yellow stone park and Portand"

3
17/09/2016

Reasonable hotel. Not impressed. Though clean and no complaints on service but Breakfast leaves much to be desired,especially if you are vegetarian. Breakfast place also small. nevertheless I left happy staying there.

"A comfortable place to stay"

3
13/09/2016

We were able to purchase two rooms with out having reservations, as we were on our way home and didn't know when we would feel up to stopping for the night. The front desk clerk was very nice and helpful. She gave us two rooms that were perfect for the number of people we were traveling with. The pool was awesome. It was not crowded and the pool was a very comfortable temperature. The hot tub was so relaxing too. The only thing that I saw that needed immediate attention was the amount of flies that would swarm inside every time an outside door was opened. When eating the nummy hot breakfast in the morning, the dining room was inundated with flies. It was horrible trying to eat while fanning ones food to keep the flies off the plates. I wonder why there were no fly traps that were used at night when there was no food/people present? I truly don't believe the flies were there as a sign of filth or dirt, as the flies were all over outside and in several neighboring restaurants too, it was just that there didn't seem to be any remediational attempts to rid their premises of said flies. The food area was clean and the hot food was hot and covered. Also, one of our non smoking rooms has the distinct smell of cigarette smoke from previous users.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your review, yes the fly problem is throughout the area, and yes when they first started coming inside we were caught off guard, we have been putting fly strips out at night and that is helping to keep them down to a minimal number. Sincerely JoAnne Moore

"Easy to get to from Highway 84"

3
05/09/2016

Stayed on our way along highway 84. Was a decent, quiet place to stay. Nothing fancy, but the room was newly updated, stilled smelled of fresh paint. Staff was very nice. Also had plenty of late night food options close by.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We are so happy to hear that you enjoyed you stay with us and want to thank you writing this review. Sincerely, Marisela

"one night!"

5
05/09/2016

the hotel was under construction when we stayed here. that being said the room was clean just had some patch spots on the walls. large room with fridge and microwave. the breakfast was good lots of options. the staff was friendly.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We are just finishing up a 3 year remodel, thank you for taking the time to write your review. We are glad you enjoyed your stay with us! sincerely Marisela

"Where to stay in Ontario, OR"

5
26/08/2016

We checked several hotels in the local area and chose the BW. We found it to be clean and very comfortable. I enjoyed being able to walk to shopping, restaurants, etc. The staff was very personable and helpful. The lobby was inviting and the breakfast was hot and offered a variety of options.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review. sincerely, Marisela

"Heading Home"

4
24/08/2016

Nice quiet place right off the Interstate. After a beautiful drive through Southern Oregon we arrived at the Best Western. Not sure why, but the mood of the hotel seemed to really fit with the relaxing mood we were in after our drive. Would stay there again. One downside, they had a pool, but it was so cloudy we decided to not even get wet.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your comments concerning you stay at the Best Western Ontario. I appreciate your taking the time to write your review and hope you will accept my apologies for the inconvenience you experienced during your stay. We hope you are able to stay with us again and use the pool. Sincerely, Marisela

"Great place to stay"

5
21/08/2016

Stopped here on way to Portland, OR from Utah and again on way back. Rooms were clean and we loved having a microwave and fridge. Pool is open 24/7 which was nice. Fyi, they do not have an elevator so be ready to pull your luggage upstairs. Breakfast in am was good with nice variety of waffles, eggs, French toast, sausage, yogurt, pastry, etc. Good price and good central location.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
We are so happy to hear that you enjoyed you stay with us and want to thank you writing this review. Sincerely, JoAnne Moore

"NIce, quite hotel"

4
19/08/2016

First time we stayed at this hotel. It is off the road so it was very quite. They do not have an exercise room, but the hotel across the street is owned by them and we went there and used their facilities.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to write a review about the BEST WESTERN Ontario, We may not be able to use the exercise at the other Hotel much longer. Sincerely JoAnne Moore

"Eastern Oregon Sleepover"

4
13/08/2016

The consistent product of Best Western is reliable when one needs an overnight stay and you know you are getting quality. The staff at BW - Ontario expressed concern over our needs of a ground floor and went out of their way to accommodate us. We have used this hotel in the past and will use it again as we travel in the eastern part of Oregon. We prefer Ontario to the traffic in Boise. I recommend this hotel for consistency of serving their clients.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for recommending the Best Western Ontario Hotel and for taking the time to write such a nice review. Sincerely, JoAnne Moore

"Not so happy"

4
28/07/2016

We definitely prefer BW hotels but this one fell short. No elevator, non-smoking room reeked of cigarette smoke .Offered another room quite a distance from the room we had already brought our luggage. No elevator.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Best Westerns are not required to have an elevator, Best Western Plus and Best Western Premier Hotels are required to have an elevator. We tried to put an elevator in and the cost was to high. I hope this will help you in the future. We do our best to put the guest on the ground floor that need it but the rooms on the ground floor are limited.

"Middle grade Best Western"

3
27/07/2016

This Best Western rates right in the middle for me. It was a good value and everything was copacetic. The suite was a nice with a kitchenette included and the staff was kind and helpful as always. The décor of the building, the halls, and the rooms was lacking any kind of touch that makes a traveler feel like they are closer to home than the road, thus leaving the experience with some things to be desired.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
we are just finishing up a 3 year remodel, thank you for taking the time to write your review. sincerely JoAnne Moore

"Walk up motel near local food places & shopping center."

4
18/07/2016

This motel is not so easy to find. It is a walk up building (no elevator) It is walking distance from a shopping center and many food choices. Rooms are large. Seemed clean and well cared for. I would stay there again.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
We apologies that you had a difficult time finding the Hotel, and for not having an elevator. Best Westerns are not required to have elevators, the Best Western Plus and Best Western Premiers are required to have elevators. Thank You for taking the time to write your review. Sincerely JoAnne Moore

"good nights stay"

5
15/07/2016

The hotel is nice and friendly. it is within walking distance of various restaurants.The hotel was quiet. The staff were good, the pool looked clean although we did not use it. We had a handicapped room which we didn't need but we appreciated the access to an outdoor door.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review. sincerely, JoAnne Moore

"Ok'ish"

2
13/07/2016

The hotel was fine for a short stay. The AC wouldn't stay on, the front desk people never totally seemed like they knew what they were doing. The bathroom door hit the toilet when it opened. The hotel was over all loud as well.

TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will look into these problems and see what we can do to fix them. Sincerely, JoAnne Moore Public relations Manager

"Nice Place"

5
10/07/2016

We made reservations a few hours before our arrival date with a very nice lady. The room we got was a king suite, as the other rooms were already booked. Our room was clean, comfortable, quiet and neat. One thing we find is that the rooms could use more light, but it was sufficient. The breakfast was very nice: scrambled eggs, French toast, sausage links, cereal choices, yogurt, juice and coffee and more.

"Staff needs help"

2
10/07/2016

We were unable to stay in Caldwell as usual, So we got a two room "suite" here for more than it was worth really, but it was June and everything was almost sold out. And the room was nice, one bed in bedroom and fold out sofa bed in the other. Hotel itself is not bad. But could use some updating and no elevators. Breakfast was VERY good and the girl working the breakfast room was excellent!. Our check in was alright, took a little while, but that's ok, its just one guy at the desk and hes trying. So we get the keys, Mom struggles up the stairs and we get to the room and the key card wont work. So Mom stays there and I run back down for him to re scan them, I waited for a couple minutes for a guest to get directions and her key cards then I explain and he says, "Oh yeah that happens a lot". Great! When we finally get into the room and check it, the t.v. in the bedroom doesn't power on, I poked around with it but couldn't figure it out and wanted to get the car unloaded, so Mom called the front desk and the guy told her he "couldn't do anything right away cause it was busy, and he was the only one there, but he would try to come up and look at it as soon as he could". I finished unloading the car and tried again and found that the power cord was falling out of the back of the tv itself. Plug it back in, good to go, So I headed down to tell the guy at the desk we got it working. And waited in line for ten minutes while the guy, who was now accompanied by a very bitter looking woman I think was the manager. And I should say she was "there" but it didn't appear she was there to help the guy at all. After the guy finally got done talking about motorcycles with the guest who was checking in I stepped up and told him " I'm in room # Yada and I fixed the t.v. yada yada,yada, And He barley even acknowledges me. The bitter woman never looked up. Now I'm not rich. And I dont expect to be treated like Mr Trump. But I'm also not a jerk! We paid nearly 200 bucks for this place. The attention of the staff should be included in that price. Disappointing for a Best Western.

"Very helpful staff"

4
04/07/2016

I travel a lot and stay at Best Westerns to earn points and take advantage of their promotions. Because of this I have been able to purchase and earn travel cards. I had two rooms reserved for my family and paid for them with a stack of travel cards. The young woman at the registration desk was so patient and dealt with me an all of my travel cards and was so nice about it. She made the process very easy considering how much extra attention I needed just to get me and my family checked in.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for choosing to stay with us JoAnne Moore

"Comfortable rooms at reasonable price"

4
03/07/2016

One night stay traveling the northwest USA. Good breakfast, comfortable beds, clean rooms. Hot tub and indoor pool. everything we want at a reasonable price. Easy to find right off of Interstate. Would stay here again.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about Best Western Ontario. JoAnne Moore

"BW Ontario"

4
02/07/2016

Absolutely no problems. Quiet room even with the AC on most of the time. Check in was fast and everything we needed was either available or made available. The only concern was even our non-smoking room had the lingering odor of smoke when it likely was a smoking room.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for writing a review, we do apologize for the smoke odor unfortunately some guest still brake the rules and smoke in the rooms and it is a very difficult odor to get out. JoAnne Moore

"Nice Motel"

4
29/06/2016

Suprisingly large room. There was a living room with couch, chair, wet bar, refrigerator, microwave and TV. In the bedroom there was a king bed and TV. Very comfortable bed. Air conditioning worked well. Room was clean. A little out of date. Breakfast was the same as every other motel complimentary breakfast.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you

"June 2016 vacation"

5
27/06/2016

The front desk reservationist, Dezaree, was very pleasant and helpful. The young woman who oversaw the complimentary breakfast area was helpful and pleasant as well. We enjoyed the jacuzzi which was on the first floor by the lobby. Hotel conveniently located to a nice restaurant and shopping center.

"Comfy Bed, Sad pool, needs updating"

3
27/06/2016

Bed was surprisingly comfortable, and it was appreciatively clean. The hotel in general needs updated, it looks and is decorated like it hasn't been updated in 30 years. The pool and hot tub were small, but clean. Breakfast was standard.

"Nice King Room with Jacuzzi tub."

3
25/06/2016

Our room had a king size bed and a Jacuzzi tub in the bathroom. Looked like it had been updated. Our daughters room with two queen beds, still had more dated furniture. Rooms were clean and had refrigerator's and microwave. Pool open late. We stayed overnight on our way to Oregon and it worked well for us. Breakfast was picked over so not much left to choose from.

"Great Place to Stay"

5
23/06/2016

This motel is right on the border between Oregon and Idaho. We had Room 204, so we had LOTS of room.. The room was very clean and very quiet. Small fridge and microwave -- and a very comfortable king bed. Breakfast included.

"Nice Place to Stay"

4
19/06/2016

My wife and I stayed 3 nights in a King Hot Tub room. It was a nice, well lit room with amenities you would expect at a good Best Western. The staff was courteous and we had no problems. You may wish to drive to a good restaurant.

"Great hotel for the price"

5
04/06/2016

Very large room, nice pool and very friendly , our kids had a great time and the room was very large with a kitchenette and a separate room for my husband and myself. Very good value for the price. Would stay here again .

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Inn and Suites in Ontario, Oregon. I'm ecstatic to hear you had a great stay with us! I hope to see you the next time you are in Ontario, Oregon. Have a fabulous day! Samantha

"Good Value Hotel"

4
30/05/2016

We were in the area for my nephew's graduation and this was a good choice. There aren't a lot of options in the area and we felt this was a really good choice. It was also very affordable. There are two things that they do really well. The first is their breakfast. I was expecting a very limited continental breakfast as part of our room reservation, but it included eggs, sausage, french toast, yogurt, toast, cereal, and fruit in addition to really good coffee. Well done! The other nice perk was the 24-hour pool and hot tub. It was nice to be able to take the kids for a swim late at night as well as early in the morning.

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Ontario, Oregon Best Western Inn and Suites. Congratulations to your nephew! I'm glad we were able to exceed your expectations! We look forward to seeing you again when you are in Ontario, Oregon. Have a fabulous day! Samantha

"daughters wedding"

5
26/05/2016

mom and i reserved a room for my daughters wedding. the room was very nice and comfortable. I wish you did't allow pets. the breakfast was ok eggs kinda runny and warm not hot. but the rest was good. well i don't have any thing else to say but i have to put in 200 words. I hope this is enough

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you, and congratulation on the wedding. JoAnne Moore

"Grandpa "

2
21/05/2016

Very disappointed with our stay. Reserved a suite we had stayed in previously, had a kitchenette and a separate bedroom. Was perfect for our grandkids coming to visit, one of whom has cancer. The room was not available 1 night so they said they would upgrade us to a suite with a jacuzzi. We get checked in and it is far from a suite but a small room, no kitchenette. The jacuzzi was a small tub with jets. And the free breakfast you had to fight 20 little kids with no adult supervision for. We were missled being told it was an upgrade. This is the last Best Western we will ever stay at.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Hi Grandpa, On behalf of our entire team, I would like to apologize for the mix up on the room type. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you JoAnne Moore

"Just passing through"

2
18/05/2016

It was ok but just ok. A decent place to sleep but not the greatest. The hotel is in need of remodeling. The room was clean enough but the hallways were not. The breakfast was ok but nothing special. I don't feel it was near worth the price of over $100 bucks. I think $70 would be a high price for this hotel.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your feedback. JoAnne Moore

"Unhelpful"

2
18/05/2016

Tried to explain problem with my reservation but they wouldn't listen or provide any helpful advice so I ended up paying twice. I have always liked Best Western Hotels but these guys dropped the ball.

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to respond. I apologize that we didn't exceed your expectations. I will bring this up to my manager and use your feedback to implement some changes. I do hope you will give us another chance to exceed your expectations the next time you are in Ontario, OR. Have a fabulous day! Samantha

"Overnight was restful"

4
10/05/2016

I like the predictability of staying at a Best Western. The room is very clean and things arranged so it is easy to use. The service at the counter is friendly and helpful. Questions are answered with good information of where to eat and go while we are on a short overnight stay. I choose Best Western often and this one in Ontario is on my destination list the next time I go to Boise.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about the Best Western in Ontario OR. We look forward to seeing you again. sincerely, JoAnne Moore

"Great quiet hotel for travel"

5
29/04/2016

This BW location offers a great place just off the beaten path of the interstate so its not noisy and yet close to "hit the road" in the morning. breakfast has been good and if you need to eat at a restaurant they are close by many to choose from for a small town. The motel is a clean and comfortable facility with very professional staff!

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review about the BEST WESTERN Inn and Suites Ontario. JoAnne Moore

"gross..BW needs to dump this place"

1
28/04/2016

Old, poor updates (one working wall outlet to charge phones), Felt dirty, dark, no hot water at 8;30 a.m., cold pool, no towels. Price $106 per night. Left after 1st night, moved to Hampton/Nampa. Same price luxurious rooms, lobby, outstanding breakfast.

"One night stop over"

5
24/04/2016

The room was impeccable for the price. Staff was wonderful(Sami and Skyler) made me feel at home, free breakfast in the morning was great hot food was hot and choices were good. Next trip through I I will be staying there it will be my stop every year between Denver and Seattle.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for letting us know how your stay was here at the Best Western Inn and Suites in Ontario, OR! Also thank you for continuing to come back and stay with us! We hope to see you in the future! Sincerely, Samantha Frantzich

"Does the Job"

3
20/04/2016

Last minute reservation, provided comfortable room, loads of hot water and free WiFi. Checked in at 8.30am and checked out the following morning....they afforded us breakfast both mornings and only Charged for 1 night!

"Room Not Cleaned"

2
18/04/2016

While at first glance our room seemed fine hair came down the tub surround at the top, there was a pair of socks left on the floor under the bathroom sink, there were old tissues and an earring behind one of the bedside cabinets. The cleaning quality fell far below expectations for a Best Western. On the plus side, the bed was extremely comfortable, internet of a good speed and breakfast was good.

"Best Place to Stay in the Area with Kids"

4
13/04/2016

There are not too many options out in Ontario, Oregon. This is a nice, clean place with a pool to wear out your kids before you get in the car again. Easy to access and priced moderately. Quiet place to relax when on the road. A lot of stores are nearby so you can easily re-supply.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your review, We are glad that you were able to enjoy the pool and we hope to see you again soon. Sincerely JoAnne Moore

"Who runs out of hot water?"

3
22/03/2016

Cons: The tv worked, but the satellite said no service on every channel. We arrived late so no biggie but didn't work in the morning. We were running late to a funeral so after the first person jumped in the shower, which was luke warm, the other had a cold shower and the other two didn't even take one. Also only one mirror in the bathroom, hard for 4 adults to get ready at the same time. I put my makeup on in the microwave glass door! Which was weird and old. Plus hardly any plug ins. With all the gadgets and extra hairblowers this was not convenient. The breakfast was ok, dried up sausage links and powdered scrambled eggs. The beds were pretty hard as well. The paint was curling up on the bathroom door and could cause and nice scrape on someone's foot if they aren't careful. We didn't call the front desk as we were really in a hurry. Pros: Price ok, very clean.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
I appreciate you taking the time to write a review about your stay at Best Western Ontario, We are sorry to hear about your loss. We hope you will accept our apologies for the inconvenience your experienced, one of our boilers did go down but was fixed as soon as we knew about the problem. Thank You JoAnne Moore

"Our Business Stay"

5
16/03/2016

The stay was great. We have no complaints and the breakfast was very good. The location was good. We were going to an auction sale in Nyssa so this was perfect. I don't know what more I can say. If we need to stay in Ontario again, we will probably stay here.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about the Best Western in Ontario OR. We hope to see you again. sincerely, JoAnne Moore

"Nice and quiet"

4
13/03/2016

Very accommodating staff and clean rooms and comfortable beds. It was also off the highway and very quiet. Restaurant very close by and good. Really enjoyed coffee and cookies in lobby area. Pleasant decor.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about your stay with us, we will look forward to seeing you again. Sincerely, JoAnne Moore

"Disappointed"

3
06/03/2016

The King-size bed was comfortable but the fitted sheet did not fit and kept pulling away from the corners. We never did get the HVAC working satisfactorily. Breakfast room closed at 8 am Oregon time so rushed to take breakfast to room for spouse. Good cookies though.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review about Best Western Ontario, we will look into the TV and see what we can do to clear it up. Thank you JoAnne Moore

"A place for a night stay"

3
20/02/2016

Room is clean and beds just fine. I was not impressed with the complimentary breakfast. The stuff nice but not too friendly. We did not have a reservation because we don't know where exactly we will ended-up for the night. So, I think the price she quote us was more than the Internet price.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to let us know what you liked about your stay here at the Best Western Inn and Suites in Ontario, OR. and what we can Improve on. We try our best to make everyone's stay here an enjoyable one and hopefully exceed expectations. We hope to see you in the future! Have a fabulous day! JoAnne Moore

"Ho hum"

3
17/02/2016

I frequently stay at best westerns. I called ahead to confirm they had indoor pool. Stated it was important for our stay. Staff made no mention it would be under maintenance, second day of stay we returned to find the pool drained. What a huge disappointment. This can be easily put in a calendar system. I call a best western in Arizona and they said pool would be under maintenance during our visit in march, so know this is possible. I also called to share it was our anniversary. Mentioned hoe a best western in seattle went out of their way for our anniversary. The hotel did nothing and it was valentine's. Didn't see a single decoration anywhere. Hotel was clean overall, I don't think the maid changed our sheets however. The bathroom was tiny. Breakfast service was nice and the server there was attentive. Had to laugh, they have outdoor lighting directed to the trees, only light also blared directory into room so no way to shut out the light under the curtains. Who thought up that idea. Thanks, could have been better, was safe and uneventful.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, JoAnne Moore

"Fruitland"

3
30/01/2016

I have stayed in wonderful Best Western Hotel, this is not one of them. The room was good. The staff could care less about their accuracy on reservations and taking care of you. The breakfast is only ok. Improve your apple selection, red delicious are not delicious. Serve bacon sometimes!!!

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. JoAnne Moore

"Enjoyable Stay"

5
29/01/2016

My husband and I had an enjoyable stay at this Best Western in Ontario, OR. We hadn't planned to stay more than one night, but due to unforeseen circumstances, needed to extend our stay. The staff was very cooperative.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about the Best Western in Ontario OR. We are happy that you chose to stay with us. Sincerely JoAnne Moore

"enjoyed my stay"

4
23/01/2016

The employees are pleasant and the room was clean and comfortable. If you have to stay in the area this is a wonderful choice. Close places to eat and easy access to the interstate. My business takes me to the area often and this is the only place I stay.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you John for taking the time to write a review about our Hotel. We will look forward to your next stay with us. JoAnne Moore

"No Exercise Room"

4
20/01/2016

This hotel is very nice. Very Good Breakfast with a very nice assortment of breakfast foods. The hotel is clean and the snow is generally kept cleaned off. The suit is very comfortable and clean. The bed is very nice. The internet is much much better now with much much better connection and authentication process. It also keeps you logged in for about 4 days so you don't have to authenticate. Still slow sometimes but infrequently. NO EXERCISE ROOM. Corporate Best Western make them take it out. It was small but had an elliptical, treadmill, weight machine and recumbent bike. Just enough equipment for the business travel to use to stay active. It was great the had a water fountain and kept towels in the room. It was very nice. BUT CORPORATE MAKE THEM REMOVE IT. I tried to contact the corporate person that required them to remove it but corporate would not give me his name. Talk about Autocratic rule. Stupid Stupid Stupid.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for writing a review about our hotel also thank you for understanding it was not our chose to take out the exercise room. Sincerely JoAnne Moore

"pleasure"

4
17/01/2016

We had avery nice stay. We have stayed here every year for the last 4 years and have always had very good service. We would recommend this Hotel to all our friends . The location is good right off freeway and the restaurant is very handy for our meals. only thing was the TV was not clear and limited stations

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write your review about Best Western Ontario, we will look into the TV and see what we can do to clear it up. Thank you JoAnne Moore

"Diamond members get no perks here"

3
17/12/2015

I am a diamond member of Best Western. This particular hotel seems to go out of their way to make sure you do not feel special or welcomed. My latest stay was in the highest traffic area of the hotel, even though most of the hotel was empty (based on the parking lot). The rooms are average, the cleaning service is ok, but if you are stuck on the Ontario, Oregon area, this is better than most of the alternatives. Just remember, staying here doesn't reward you, and I've stayed here for nearly 60 nights this year alone.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. JoAnne Moore

"Great place to end a long day!"

4
04/12/2015

Very typical BW. We have come to rely on the standardization of this chain and make it our "go to" option. We were certainly not disappointed with this choice! Thanks to the staff (cleaning people, breakfast people, front desk, everyone) you made our stay a good one.!!!

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to let us know what you liked about your stay here at the Best Western Inn and Suites in Ontario, OR. We try our best to make everyone's stay here an enjoyable one and hopefully exceed expectations. We hope to see you in the future! Have a fabulous day! Samantha Frantzich Front Desk Agent

"A great place to stay"

5
03/12/2015

We always stay here when in the Ontario area. Staff is friendly. Rooms are clean. Plenty of parking even with a trailer. ADA rooms work well with the wheel chair. They have a hot breakfast and are close to other resturants.

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to let us know what you like about the Best Western Inn and Suites in Ontario, OR. We try our best to exceed everyone's s expectations when you stay here. We hope to see you in the future! Have a fabulous day! Samantha Frantzich Front Desk Agent

"Not What it is Cracked Up to Be"

2
01/12/2015

No one will go out of their way to help you, even with a handicapped mother. Breakfast was poor, cold and low quality meat. Room is that, not a suite. Rooms need maintenance and upgrades. The bathroom tub did not drain when showering, clogged. The faucet on the sink leaked getting everything on the counter wet.

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to let us know on what we need to approve. We have addressed the issues you mentioned. We hope to see you in the future!

"family stay"

4
15/11/2015

this is a very nice place to stay, reasonable rates with good amenities, pool and sauna ,exercise room good breakfast selections. good location and helpful friendly staff. nothing more to add except have stayed here numerous time in the last two years.

TandCHospitality, Front Desk Agent at BEST WESTERN Inn & Suites, responded to this review
Thank you for letting us know how your stay was here at the Best Western Inn and Suites in Ontario, OR! Also thank you for continuing to come back and stay with us! I hope to see you in the future! Sincerely, Samantha Frantzich

"Don't go to this hotel"

2
15/11/2015

Very unprofessional staff. Hotel needs remodeling or maintenance, especially with regard to the bathrooms. The staff could barely speak English and we had to repeat everything several times. I will not stay at this hotel again.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely JoAnne Moore

"Nice Place, nice people"

4
11/11/2015

Room was fine, nothing fancy, comfortable, clean. Staff were all courteous and helpful. We had them reserve us a room for the next night at the next stop on our trip, Twin Falls, ID Instructions took us right to the door. No more to say.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to let others know about the BEST WESTERN in Ontario OR. So happy to know you made it to Twin Falls with no problems. Thank You JoAnne Moore

"Flawless as usual"

5
01/11/2015

You always know what to expect when you stay here.Quality accommodations and excellent service.Good food and a good nights sleep.No surprises. Quick on and off the freeway with lots of restaurants close by.

TandCHospitality, Front Desk Associate at BEST WESTERN Inn & Suites, responded to this review
Thank you for your feedback! I'm glad you enjoyed your stay with us! Hope to see you again soon! Sincerely, Samantha Frantzich

"Quite and Comfortable"

4
20/10/2015

We enjoyed out visit. Everything was very nice. Clean, well maintained and quiet. The beds were very nice. Air conditioning worked great. Loved that it was within walking distance of Walmart, other small shops and fast food. We'll be back!

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about your stay with us, we will look forward to seeing you again. Sincerely, JoAnne Moore

"Nothing Fancy But Comfortable Enough"

4
17/10/2015

Aside from the (as usual!) terrible WiFi, this is a conveniently located and reasonably priced property. Our room was comfortable and clean. The complimentary breakfast was as per usual. Front desk service was efficient and friendly.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to write a review about your stay with us JoAnne Moore

"Very satisfied ??"

5
14/10/2015

Very nice overnight stay and the staff had excellent customer service when I called and made the appointment on the phone. Were also very pleasant in person. They got us in last minute and understood our delays checking in considering the fires going on. Loved the fact that their pool is open 24 hours so we could all relax in the hot tub and pool after a long drive. Also helped drain the energy out of the little one who actually learned to swim on his own there at the hotel for the first time. Breakfast was pretty good and the room was very clean. The carpet was a little wet but you could tell they had just been shampooed but it didn't bother us at all cause at least we knew they were taking care of the place. Will stop here again when traveling through!

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about the BEST WESTERN in Ontario. It warmed our heats to know that you and your little one will always have such a wonderful memory of your stay with us. Thank You Joanne Moore

"Trip to west coast"

3
13/10/2015

When we first walked into our room it reaked or stinky cigarette smoke, some much for the no smokeing room, went to front desk she gave me a can of freeze and said sorry. the pool and hot tub were nice and also very clean. The hot breakfast was good but room to sit very small had to wait for table. Old and needs updated to PLUS standard

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the cigarette odor of the room, unfortunately some guests do not think the rules apply to them and do not fallow the rule not to smoke in the rooms; we do our best to keep the rooms smoke free and are extremely sorry that this happened to you. Sincerely, JoAnne Moore

"Comfortable, no complaints"

4
13/10/2015

Room was comfortable, quiet and clean. Included breakfast was standard fare. The location is right off the freeway and is what we've come to expect staying at an older Best Western. Receptionist was helpful and friendly. Used the laundry facilities which were clean and well-maintained.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking time to write a review about your stay with us JoAnne Moore

"First visit here"

5
11/10/2015

Greeted by Amber---registration very smooth---breakfast at 6:30AM--- parking all around building---small suite was very nice---TV in living room did not work----TV in bedroom was fine----Wet bar---bar stools--breakfast hot and tasty--- Room smelled fresh---king bed was great.....Indooorpool nice for parents and kids---- would stay there again.....

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for a review and letting others know about your stay. Sincerely JoAnne Moore

"Quick stop"

5
10/10/2015

After staying in 1950 motels for the last 9 days, this place felt like a luxury hotel. Regular rooms sold out so spent $10 more for a suite. Very clean, feels new, lots of room. Typical hot breakfast (sausage was tasty). Didn't use the pool or jacuzzi. Very quite even though it was full. I normally wouldn't spend $110 but had fun doing it.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We are glad that you had fun staying with us and thank you for taking the time to write your review. Sincerely, JoAnne Moore

"Ontario OR Best Western"

4
07/10/2015

This is a very very nice hotel. Great Breakfast, clean rooms, Convenient location to the freeway and restaurants. But, and this is a BIG BUT, if you need internet to VPN to your office go somewhere else. The internet here is spotty and frequently it is so slow your can't even retrieve your e-mail. Sometimes you can't even log on to the system. At other times it just disappears and they have to "Reboot" the systems. This takes about 10 minutes. Sometimes they have to "Reboot" several times to get it to function again. There is also no Exercise room here.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We are appreciative that you took the time to write a review about your stay at BEST WESTERN Ontario. Please accept our apologies for the inconvenient with the internet, we were having problems with it but it has been fixed and please accept our apologies for not having an Exercise room, we were not able to increase the size of the room so we had to close it down. Sincerely, JoAnne Moore

"Leg 2 of Journey Home"

4
05/10/2015

The staff was great, my room smelled of cigarette smoke. Like it had been a smoking room in the past. Not too bad, though. Bed was awesome as was the breakfast and the staff was really friendly. I would recommend saying here to anyone.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
We are so happy to know that you had an enjoyable stay with us, I will be passing on your comments to our team so they will know that their efforts were appreciated. Thank you JoAnne Moore

"No Surprises"

3
01/10/2015

Booked a room for one night on the way to visit family. Had stayed here previously and on this occasion found things to be pretty much the same as on our last stay. Reasonable value and good location close to the freeway. Breakfast was what you would expect, no complaints. Only problem at all was the internet quit working, otherwise all was OK.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to write a review about your stay with us and hope you will accept our apologies for the internet going down. We have now fixed the problem we were having at that time. We appreciate your patronage and hope you will visit us in the near future. Sincerely JoAnne Moore

"Far from the best BW we have used."

3
30/09/2015

This place is obviously a bit aged and a bit dated. The receptionist was unwelcoming and had a really hard time understanding the our reservations were for two different rooms with each room paying separately. She managed to get our rooms situated not adjacent, but just about as far apart as they could be in this linear hotel. Upon entering our room (#205) a strong chemical, smoky aroma was evident but became unnoticeable after our being in the room for a few minutes. The receptionist told me she would call right back with news of another room, but never did. She did ask if we wanted any room spray. We could not even open our window for ventilation as the screen frame was bent, becoming a perfect portal for insects. The rooms are old. Period. Nice BW amenities, as usual, and the breakfast was very good and served in a spacious room.

TandCHospitality, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your comments concerning your stay at BEST WESTERN Ontario. I appreciate your taking the time to write a review and hop you will accept my apologies for the inconvenience you experienced. We have addressed these problems with are team in hopes to prevent something like this occurring again. Sincerely JoAnne Moore

"Retired"

2
24/09/2015

Really old hotel - needs updating. Room had loose carpeting, one chair had a broken arm and the toilet seat was loose! Mentioned all of this to the front desk. Wonder how this hotel got a "plus" status...also, no fitness center.

TandCHospitality, General Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the inconveniences you suffered while staying at our Hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, JoAnne Moore