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Best Western Annesley House Hotel, Norwich

4.5/5  - basé sur 744 notations.
6 Newmarket Road, NR2 2LA, Norwich, Great Britain - visualizzare mappa
Best Western Annesley House Hotel - Facciata dell'albergo Il Best Western Annesley House Hotel è situato nel centro di Norwich. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Annesley House Hotel di Norwich è circondato da ineguagliabili bellezze naturali, a solo breve distanza a piedi dal centro storico della città. L'hotel si trova in un'area protetta delimitata dagli alberi appena fuori dalle vecchie mura di Norwich e vicino a numerose attrazioni. Durante il tuo soggiorno all'Annesley House, dedica un po' di tempo ai "Norwich 12". Questi 12 edifici storici sono stati costruiti nell'arco di duemila anni e meritano una visita. Il castello e la cattedrale di Norwich, il municipio e il mulino St. James Mill sono solo alcuni dei 12 gioielli, tutti situati a meno di dieci minuti in auto dall'hotel. Non dimenticare di prelevare una guida dei Norwich 12, disponibile presso la maggior parte degli uffici turistici, per conoscere meglio le attrazioni storiche di questa città. Il Norfolk Broads, il più recente parco nazionale della Gran Bretagna, si trova a pochi passi dall'Annesley House Hotel ed è perfetto per una passeggiata panoramica in un paesaggio mozzafiato costellato di fiumi e laghi. Se hai ancora un po' di tempo da dedicare al turismo, le graziose cittadine costiere di Cley, Wells-next-the-Sea e Happisburgh, con il piccolo faro, si trovano a solo breve distanza in auto. L'hotel è composto da tre edifici fioriti in stile georgiano dichiarati di interesse storico di secondo livello (Grade II). Il nostro pluripremiato ristorante con veranda si affaccia sul giardino acquatico e propone un menu che varia spesso, ma mantenendo sempre i suoi eccellenti standard di qualità. Il Conservatory Restaurant propone un menu di ottimi piatti e pasti leggeri, mentre la sala bar offre una vasta gamma di ottimi bicchierini per concludere la serata in bellezza. L'hotel è stato insignito dell'ambito premio AA Silver Star Award, concesso solo a pochi hotel vivamente consigliati. Questi hotel devono offrire un livello di qualità superiore per quanto riguarda l'ospitalità, il servizio clienti e la pulizia, oltre a possedere la rosetta AA per la qualità del servizio ristorante.

Best Western

Annesley House Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 744 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
354
Molto buono
292
Nella media
75
Scarso
15
Pessimo
8
CONSULTARE I PARERI SU
Affari Affari
159
Business Business
131
Da solo Da solo
73
Di coppia Di coppia
224
In coppia In coppia
348
In famiglia In famiglia
72
Viaggio con amici Viaggio con amici
49
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Quiet, Comfortable and Friendly "

4
24/11/2018

Stayed one night for work. Staff couldn't have been more helpful. The room was a little dated looking but very warm and comfortable. Arrived late and was offered food before the kitchen closed. Food was excellent too!

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and found your room comfortable. Thank you for your kind comments regarding your meal in our conservatory restaurant, I will be sure to pass this on to the Head Chef. We currently have plans in place to redecorate all of our rooms this year, so I do hope we are able to welcome you back in the future to see the changes. Kind Regards, Emily Maher Duty Manager

"Norwich City visit"

4
22/11/2018

My wife & I have stayed @ Hotels & Inns around Norwich but wanted to be close to the City center this time. We were not disappointed with our 3-night stay @ Annesley house. We were allocated room number1 which was a twin, bit disappointed to find the beds were a twin but sat together with no space between! good sized room. The mattress was too soft for my liking but my wife was happy on her bed. Bathroom really needs updating but met our needs. All staff met were polite & very pleasant. We ate in twice & were happy with our meals. Liked the conservatory style dining room. Breakfast was good. Car parking was good. Our room was @ the front but we were not bothered by any noise from the car park or road even with the window open. Very easy to walk into City. Can recommend & would stay again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Kenneth, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments towards our team, I will be sure to pass this on to them. I am sorry to hear you were dissatisfied with the layout of your room, if you have plans to stay in the future please do let us know and we can allocate an alternative twin room. Thank you for your constructive feedback regarding the bathroom, we do have plans in place to refurbish Room 1 later this year. Thank you for your lovely comments regarding the meals you had in our conservatory restaurant, I know the Head Chef will be thrilled to hear you enjoyed it all. I do hope we have the pleasure of welcoming you both back soon. Kind Regards, Emily Maher Duty Manager

"Excellent service, beautiful hotel, comfortable stay"

5
19/11/2018

Stayed in November for a shopping trip to the town. Had a beautiful room just off the main building. Both the room and the main hotel area were nicely furnished. Excellent facilities and a nice sparkly clean bathroom with great water pressure and hot water. Comfy bed and slept really well. The hotel is a short walk from the town centre. Very helpful friendly staff. Highly recommend this hotel.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Debbie, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad you found your room comfortable. Thank you for your lovely comments towards our team, I know they will be thrilled to hear they were able to assist in making your stay an enjoyable one. I hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Lovely stay in excellent hotel with outstanding staff."

5
16/11/2018

I was staying in the hotel alone which was a strange experience as I was visiting family who were in the process of moving house so they were not able to offer me a bed. I couldn't help but feel a bit lonely however the warmth of the staff and their genuine friendliness was very soothing. I felt that all the staff were pleased to see me again in the morning and that made it easier to be there alone. When I had a problem with noisy guest in the room above me I was offered an alternative room and given time to consider if I wanted to move.This helped me to make the decision to move rooms.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Lulu, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad we were able to make you feel comfortable. Thank you for your lovely comments towards our team, I will ensure this is passed on to them. I hope we have the pleasure of welcoming you back if you happen to visit Norwich again. Kind Regards, Emily Maher Duty Manager

"Great location,great hotel"

5
02/11/2018

3 nights in Norwich with sister in law and husband could not have been anymore enjoyable Stayed in two lovely rooms in adjacent building,both rooms were very warm ,beds were huge and unbelievably comfortable We ate in on all three nights due to the great English weather Every meal was faultless,the restaurant area is nice and spacious and the lady serving us was very friendly and helpful This is a lovely hotel ,in a great location,less than 10 mins walk to the main shops Clean,very comfortable with good bar and lounge area as well as a nice restaurant and most importantly staff who want to make your stay pleasurable Thank you for a lovely break

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Phil, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you all enjoyed your time with us and glad you found your rooms comfortable. Thank you for your kind comments regarding the meals you had in our conservatory restaurant, I will be sure to pass this on to the Head Chef I know he will be thrilled. I hope we have the pleasure of welcoming you all back in the future. Kind Regards, Emily Maher Duty Manager

"Lovely ,friendly and very welcoming "

4
27/10/2018

I couldn't book on to the website and the staff were very helpful when I called to book two nights All the staff are lovely especially Emily who helped me often when I called and answered all my questions.. what being new to the area Rooms are lovely beds soooo comfy I came to visit the open day at the university which is a ten minute walk and into the centre. I will be coming back to stay .. looks like first choice for daughter

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Lisa, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and glad I was able to help with your queries. I hope your daughter enjoyed visiting UEA, please give her our best wishes for her results at the end of the year. I hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Perfect hotel in a great location"

5
14/10/2018

Stayed here with my finance on the 5th October, and it was absolutely amazing for £85. Hotel is very well kept and the gardens are absolutely beautiful. Room was very clean, comfortable bed with lush pillows. 5/7min wall to chapelfield. It was lovely. Def recommend.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Lauren, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you both enjoyed your time with us and pleased to hear you found your stay of good value. I hope we have the pleasure of welcoming you both back in the future. Kind Regards, Emily Maher Duty Manager

"Annesley House"

5
08/10/2018

I stay at the hotel on a regular basis and have always had excellent service. The staff are friendly and helpful with their local knowledge. I can thoroughly recommend staying here. Although on the outskirts of the city, the city centre is in easy walking distance.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Hopkins, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed another stay with us and thank you for your lovely comments towards our team, I know they will be thrilled to hear they were able to make your stay an enjoyable one. I hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Weekend Break"

5
08/10/2018

The location was perfect for walking into town. Staff were extremely helpful and friendly. The hotel was very clean and well looked after throughout. Our executive room was very pleasant. Breakfast very good. We had a very enjoyable couple of nights.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr & Mrs Bluston, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and glad you were pleased with your Executive room. Thank you for your kind comments towards our team, I will be sure to pass this on to them. I hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Lovely hotel in a good location"

5
30/09/2018

I stayed for two days in an executive single room. This is a three star hotel and at that level it is really good. Located within easy walking distance on the city centre it is nevertheless reasonably quiet even though it is on one of the main roads into Norwich - my room was on the road side of the hotel and didn't cause me a problem. The room was well fitted out with a comfortable bed, nice furniture, flat screen tv with freeview channels, tea and coffee making stuff, iron and board. Bathroom was small but had everything you need and the mixer tap on the bath/shower does actually change temperature by degrees, brilliant. Staff were all very good at what they are doing and the food was certainly a good three star standard. I would definitely stay there again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments regarding our team, I will be sure to pass this on to them. I am glad you enjoyed dining in our conservatory restaurant, I know the Head Chef will be so pleased to hear this. I do hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Comfortable with good restaurant."

4
19/09/2018

Stayed two nights here last week. We had a pleasant room with a good bathroom. Enjoyed two good evening meals in the restaurant and relaxing drinks in the comfortable lounge/bar. Staff were helpful and pleasant. The hotel is within walking distance of Norwich city centre. Would definitely consider staying here again if visiting Norwich.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments towards our team, I will be sure to pass this on to them. It is lovely to hear you would stay with us in the future, I do hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Saturday night stay"

5
17/09/2018

This hotel is a little gem within the city of Norwich. Dinner and breakfast outstanding, would recommend to all. Staff are always so helpful, nothing is too much trouble for them. Room extremely clean and bed so comfortable.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr & Mrs Turberfield, Thank you for taking the time to leave a review regarding your most recent stay. It was lovely to see you both again and I am pleased to hear you enjoyed your time with us. Thank you for your kind comments regarding your breakfast and dinner, I will be sure to pass this on to the Head Chef I know he will be thrilled. I hope we have the pleasure of welcoming you both back soon. Kind Regards, Emily Maher Duty Manager

"One night stop"

4
17/09/2018

We stayed at the Annesley for one night. It is local enough to the centre of the City to walk in and leave your car in the hotel car park. The hotel is an old building with high ceilings and quirky decoration. The receptionist on arrival wasn't the cheeriest of blokes but we checked in to the room with little fuss. We were in room 11 on the ground floor which was through the conservatory/garden area which looked nice. The room was very large with numerous chairs, a large comfortable bed and tea/coffee making facilities. The bathroom is a bit dated but clean, could do with a fan as there was a little bit of damp forming above the shower. We didn't eat in the hotel but there was a restaurant, a full breakfast was £11.50 but we chose to eat at the Unthank Kitchen which is about a 10 minute walk away. That was only £5.80. There was a bar and a lounge too. You do tend to get some noise from the main road that leads in to the centre in this room, also noise from the stones in the car park if people are driving in and out. All in all a nice hotel but maybe a couple of improvements would make it excellent.

"Wonderful hotel"

1
01/09/2018

This is a lovely hotel in a great location, being a 10 minute walk from Norwich City Centre. The grounds are lovely, the accommodation is great and the food is wonderful. Was really suprised the restaurant wasn't packed out every night as the Chef is superb.

Shellie M, General Manager at Best Western Annesley House Hotel, responded to this review
Dear Sandi4 Thank you for your lovely review and your kind comments, I am so pleased that you enjoyed your stay with us and I will feedback your comments to my team, I know our Chef will be delighted to hear that you thought the food was wonderful. Unfortunately your review has only been scored as a 1 for the overall stay and that overall mark does override the high scores that you gave us in all the other areas of your review and this has in turn lowered our quality score. I would really appreciate it if you could amend your review and the overall score mark for us to reflect how much you did enjoy your stay. Once again thank you for taking the time to provide feedback, I do hope to be able to welcome you back to Norwich on another occasion. Kind Regards Shellie Miller Manager

"Handy for the centre of Norwich"

3
30/08/2018

We stayed B&B for 2 nights. The rooms were clean but in need of refurbishing. Problem with the shower and basin tap. Kettle had to be replaced, but the cost per night was very reasonable. would I stay there again. Yes, if I needed to be on that side of Norwich

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Anthony, Thank you for taking the time to leave a review regarding your most recent stay. Please accept my sincere apologies regarding the maintenance issues during your stay, I can assure you this has been passed on to our maintenance staff and has since been repaired. We are currently refurbishing our rooms this year, so I do hope we are able to welcome you back in the future to see the changes. Kind Regards, Emily Maher Duty Manager

"Very nice hotel with lots of character and very friendly staff"

5
29/08/2018

We stayed here for a recent concert in Earlham Park. We really enjoyed the stay and what I love about this hotel is it's old world charm and character. Something sadly lacking in modern big hotel chains. No two rooms in the Annesley are the same and some are really spacious like the one I stayed in. There was also ample parking for the guests. There was a nice open courtyard / pond area with lots of quite large Koi/Carp in it....just outside the dining area. Breakfast was included and it was cooked to perfection with plenty coffee, cereal, yogurt, fruit, Danish pastries and fruit juices to boot. The staff could not have been more helpful and I would definitely stay here again. Recommended.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Jerry, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad you liked the Georgian Characteristics of our hotel. Thank you for your kind comments regarding breakfast and our team, I will be sure to pass this on to them. It would be our pleasure to welcome you back in the future, we all look forward to it. Kind Regards, Emily Maher Duty Manager

"Miss Saigon visit"

4
26/08/2018

This was our second stay here and again couldn't fault it. Room spot on. Clean, comfy bed, good shower. Arrived early and was able to check in no problems. Ideally situated for a trip to the theatre. 15 minutes walk to town. Ample choice for breakfast and fab service. Thanks again!

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear 40ems, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and hope you had a wonderful time seeing Miss Saigon. I hope we have the pleasure of welcoming you back in the future. Kind Regards, Emily Maher Duty Manager

"Night in Norwich"

5
22/08/2018

We went to see Miss Saigon at the Norwich theatre, this is ideally placed about 12 minutes' walk into town. The hotel was perfect, the bed was big enough for 4, and very comfortable. The breakfast was spot on. I will stay again if we are in Norwich for another show.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Stephens, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and hope you had a brilliant time seeing Miss Saigon. I hope we have the pleasure of welcoming you both back soon. Kind Regards, Emily Maher Duty Manager

"Great Hotel - ideal for exploring Norwich and Norfolk"

5
18/08/2018

Just come back from a great 5 night stay at this hotel. The hotel is well positioned within walking distance of the city centre, has lots of parking and very good staff. Rooms and grounds are very well kept. The restaurant has excellent food and the bar is well stocked. The Garden House in which we stayed is just fabulous - Thanks for a great stay and hope to see you all again when we can next venture down to Norfolk.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Dr Hedges, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased you enjoyed your time with us in the Garden House. Thank you for all your lovely comments regarding our team and your dining experience, I will be sure to pass this on to them. We all hope to see you again soon! Kind Regards, Emily Maher Duty Manager

"Loved it!"

4
16/08/2018

Just wrote a review about a hotel in Salisbury, also this hotel is a old building, or should I say two old buildings. But it's very well maintained and with a fresh odor. You can see and smell that they do everything to keep it clean and so. The room was fine, enough space, nice bathroom, with all kind of amenities. Coffee, choco, tea and little cookies. Breakfast is more then fine, not a big choice from the little buffet, but more then okay. You can order also form a menu, extra. Inside there is a bar and a house room where you can sit. Very comfortable and inviting. During good weather, you can also eat or drink outside. Just enough parking spaces (free of charge), and withing 10 minute walk to the city center. The staff is friendly.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear MrCanada, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and so pleased your found your stay comfortable. I hope we have the pleasure of welcoming you back in the future. Kind Regards, Emily Maher Duty Manager

"Good location"

3
12/08/2018

Let's start at check in - our greeting was uninspiring , the person didn't bother to stand up from their desk to greet us or say ‘ Welcome to the Annesley House Hotel' or similar or invite us to enjoy our stay or offer us any further help / info should we need it etc. We were given our keys along with a list of instructions mainly about the outside door and when it was locked etc, too much when all you want at that stage is directions to your room especially as the information folder in the room turned out to be comprehensive. We stayed for 4 nights in an executive room ( no 41 in the coach house) which was spacious with a king size bed, tv, safe, double wardrobe with a good supply of hangers, desk with mirror, 2 comfy chairs but a rather small ensuite. The room was on the ground floor with windows which we could only partially open for security reasons so consequently was very hot and airless despite being provided with a good size desk fan. The room was also very dark and we needed the lights on most of the time. The safe was in the bottom of the wardrobe so you needed to be able to lie down on the floor to set it up and use it, ridiculous really! The restaurant was pleasant if a little dated in decor - 1980s - which opened on to a small, pleasant patio garden with tables and chairs. We had continental breakfast each day with a selection of fruit, yoghurt, cereals, toast, croissants and Danish pastries. We also ate dinner in and found plenty of choice from the two menus available although the set menu remained the same for the 4 nights we stayed. A big shout out for Diana,the waitress, who looked after us, she was friendly and very professional. The hotel location was excellent and it has a car park. It is a short 10 minute walk into the city centre and close to the ring road. We used it as a base to tour Norfolk and to explore the city.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear oljoha, Thank you for taking the time to leave a review regarding your most recent stay. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I am disappointed to hear our duty manager on shift when you arrived did not come across as welcoming, this was not the intention at all. We do have to inform our guests of the lock procedures to ensure they do not encounter any problems as the door locks can be quite complex if not explained ending in guests having to come back to reception. I am pleased you found your room comfortable, we do try to combat the temperature in the rooms with the fans provided however due to the unusually hot weather we were experiencing during your stay I can understand your discomfort. I am glad you enjoyed dining in our conservatory restaurant, we did re-decorate the conservatory approximately 5 year ago so I am disappointed to hear you found it dated. Thank you for your kind comments towards Diana, I will ensure this is passed on to her I know she will be thrilled to hear she was able to enhance your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope we are able to welcome you back in the future so we are able to provide you with the superior experience our guests have come to know and expect. Kind Regards, Emily Maher Duty Manager

"Beautiful setting for a very quirky but classy hotel"

5
07/08/2018

In an almost rural setting the hotel is still situated only a short walk from the start of town. (For those unsure it is walking distance from the train station 1.2 miles if you're not afraid of a decent walk) The grounds of the hotel are a mix of beautiful Georgian buildings that each have their very own twist. Our room was lovely and spacious with a huge bathroom that you had to step down to (even the rooms are quirky). The main building has some lovely rest rooms, a small but convenient bar and the restaurant is beautiful. We also enjoyed a drink in the small but idyllic private gardens. Overall we would not hesitate to stay here again

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Thomas, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your stay with us and thank you for your kind comments regarding our Georgian characteristics. I hope you had a lovely time celebrating your anniversary and managed to eat the chocolates on the way home before they melted again! We all look forward to the possibility of welcoming you both back in the future. Kind Regards, Emily Maher Duty Manager

"Fairly good but not well equipped for hot weather"

3
05/08/2018

We flew in from the USA and drove to Norwich however we were not allowed to check in until after 1.30 (a little tough after an 8 hour red-eye flight and a 4 hour drive). We stayed upstairs in the Coach House - which proved to be very hot and stuffy in the rather hot weather. We did speak to the manager and she very kindly offered to change our room, however we elected to check out a day early. Customer service from the manager was excellent however the hotel should consider that international travellers may want to check in early if a room is available.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Clark, Thank you for taking the time to leave a review regarding your most recent stay. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately we were full the night before you arrived meaning we had no Executive Doubles available upon your arrival as check out time is not till 11:30am. If their was a room clean upon your arrival I would have been more than happy to check you in early. I am sorry you found your room uncomfortably warm, we do provide fans to try and combat this however due to the extraordinary hot weather we were experiencing during your stay I can understand your discomfort. Despite the negative aspects of your stay I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Emily Maher Duty Manager

"Best place we've stayed in Norwich."

5
31/07/2018

Very comfortable. Staff helpful and friendly. Extremely handy for city centre (can walk in in about ten minutes). Surprisingly quiet despite being so central. The hotel is a collection of attractive old properties set in pleasant grounds. Lovely old grapevine and fish pond were unexpected features. The whole place gave the impression of being well-maintained. For instance, the numerous beautiful old sash-windows (that we were glad to be able to open fully due to the heat) worked so smoothly and better than our own at home! Nicely served pint of Adnams beer in the bar.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and so pleased you liked the Georgian style and features of our hotel. Thank you for your kind comments towards our team, I will be sure to pass this on to them. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards, Emily Maher Duty Manager

"Silver wedding weekend away"

4
29/07/2018

Silver wedding weekend away for 3 nights in Norfolk and Suffolk. First night was here and after a four and a half journey from Kent on one of the hottest days of the year what I needed most was a shower. Nice hotel excellent exterior and good service upon arrival. Room was adequate but shower was rather lacking in power. We didn't dine in and went out for dinner. Slept well andeft early next morning Good hotel no real problems would co.e again

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Karl, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and hope you had a lovely night celebrating your anniversary! Please accept my apologies regarding the shower pressure in your room, we currently have plans in place to install a newer, pressurised system in that particular building. I hope you enjoyed your time visiting the 'Fine City' of Norwich and hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager

"Hotel with character"

4
28/07/2018

Stayed here on the Saturday of the Lord Mayors Carnival, which meant we had to arrive after 7pm due to the access road to the hotel was understandably closed to traffic. Had a good weekend, the hotel is handily located a short walk from the City centre. The hotel consists of the main building with several converted old houses. It is old but unlike many chains, has character and a lovely garden area outside the conservatory dining room. We only ate breakfast which consisted of a very small cold buffet area and plated cooked breakfast to order, which was good quality. We had a ground floor room at the back of Walsten house, which was comfortable with a huge bathroom. The area outside the room window was a bit of a mess where some ground clearance appeared to have been done with 2 green rat trap boxes randomly strewn in the area. There were small issues with house keeping; a dirty milk jug and saucer in the room on arrival and were not removed during our stay and I washed them up in the end, an opened biscuit pack on arrival which along with other items was not replenished. We were provided with one dressing gown, I was informed it was hotel policy to only put one in the room, I think you had to request another one even if you have booked a room for two? The rooms are generously provided with facilities such as a minibar and safe provided plus ironing board and iron. If you want to be located close to but away from the hustle and noise of the city centre and prefer a hotel that has some green space and aesthetic appeal I would recommend this hotel.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Catton, Thank you for taking the time to leave a review regarding your most recent stay. I am pleased to hear you enjoyed your time with us and glad you liked our breakfast offering. Please accept my sincere apologies regarding the cleanliness of your room, this is definitely not to our usual standard and has been discussed with the Housekeeping Manager to ensure this does not happen again. With regards to the dressing gown, that is our correct policy however we are more than happy to provide another one if asked. I hope you had a wonderful time visiting the 'Fine City' of Norwich and hope we have the pleasure of welcoming you back in the future. Kind Regards, Emily Maher Duty Manager

"Clean and a little dated"

4
21/07/2018

One night stay in a single room. Single bed, desk, wardrobe and a bath with a shower over. Fine for me but I think anyone above a small to medium may have found the gap between the toilet and the bath a bit tight and the bed small. This hotel reminds me of many best westerns I've stayed in. Clean, friendly staff and a slightly dated. No air conditioning but the fan was welcome. I'd say a 15 minute walk from the action or a taxi for £5.50. Breakfast was fine and the conservatory where it was served was nice. Fine for a one night stay and I'd use again although I may be tempted by the larger bed in the chain hotels nearer the station. The hotel was being used by customers training guide dogs and they gave advice to help the training. I was impressed by their care and I think this is illustrative of their customer service which may just compensate for the small bed and space in the bathroom.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear strolling8, Thank you for taking the time to leave a review regarding your most recent stay. I am pleased to hear you enjoyed your stay with us and hope you had a lovely time visiting Norwich. We are currently redecorating all of our rooms to give the hotel a refresh. We also offer Executive Single rooms which give lone travelers a little more space and comfort as well as a 4ft bed rather than a standard single. Thank you for your kind comments regarding our Guide Dog residents. We have been a Guide Dog training centre for over 10 years and host sessions several times a year for our visually impaired guests to train with their new companions. I hope we have the pleasure of welcoming you back in the near future. Kind Regards, Emily Maher Duty Manager

"Small room"

4
20/07/2018

I had a single so the room was pretty small as was the bathroom. There was a shower with a tub. The wifi was fast and free, plus free parking on site. The bed is a little soft. I don't know if they have air conditioning (I was there a cold May day) but there was a fan in the room. Not really enough electrical outlets. Clean, though. Breakfast was included. Nice tv.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Diane, Thank you for taking the time to leave a review regarding your most recent stay. I am pleased to hear overall you enjoyed your time with us and glad you were satisfied with some of the amenities in your room. We do offer Executive Single rooms which give lone travelers a little more space and comfort, and a slightly bigger 4ft bed. I do hope we have the pleasure of welcoming you back in the future. Kind Regards, Emily Maher Duty Manager

"Poor food, tired rooms"

2
15/07/2018

We arrived for a single night's stay and the check-in process was performed smoothly and efficiently. We were directed to our room on the first floor. No lift, but it's an old building and the single flight of stairs wasn't too difficult even with two heavy suitcases. We decided to head down to the hotel restaurant for a light-ish dinner. We ordered the 10oz steak with peppercorn cream sauce and a main-sized lamb kofta with yoghurt and coriander dip, plus some mixed vegetables for a side dish. The dinner arrived after 20 minutes or so. The steak was done a little more than asked (rare) but was strangely bland. There was little searing or colour on the outside; perhaps this contributed to the lack of taste. The peppercorn sauce was similarly tasteless, but the chips and vegetables were fine. The lamb koftas, on the other hand, were inedible. They had been overcooked to the point where they took on the consistency of jerky. Dry, tasteless, rubbery bit of meat. The oddly-sweet yoghurt and coriander dip didn't make them any more pleasant. At the end of the meal, we complained about the second dish and the staff promised to remove it from the final bill, which was done without further reminder at checkout. My wife was also offered something else, but we declined. The room itself was of an OK size but was clearly very tired. The bathroom especially was extremely old-fashioned and in need of updating. Although a hot day, we were pleased to see that there was a fan in the wardrobe and the window actually opened properly. The final lowlight of the stay was the shower; negligible water pressure made for a very poor experience. Washing long or thick hair would have been an exercise in either patience or frustration. The check-out process was smooth, and the hotel were able to look after our bags as we explored the city for the day.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Sanx69, Thank you for taking the time to leave a review regarding your most recent stay. I am so disappointed to learn of the poor experience you had in our hotel and must offer my sincere apologies. We have spoken to the Head Chef in regards to the Lamb Kofta and he is now preparing and making the dish in an alternative way to ensure a higher quality. I can only apologise this is not what you received when dining with us and can assure you this is not to our usual standard. I am sorry to hear you were not satisfied with your room, we are currently updating each of our rooms this year so I do hope we are able to welcome you back in the future to see the changes. With regards to the water pressure in your room we currently have a plan in progress to install a better quality pressurised system within that building to improve this. I am glad our team were able to help look after your luggage and hope you had a wonderful day exploring the 'Fine City' of Norwich. Kind Regards, Emily Maher Duty Manager

"Love this little hotel!!!"

5
08/07/2018

Second time staying here and definitely not the last! Wonderful hotel, I absolutely could not have been more pleased, stayed for 8 nights! The room was the same room 2.5 years ago, a little wear and tear, but clean and comfortable! Housekeeping always did a wonderful job everyday! Barry, Emily, were front desk and were just delightful and helpful. D'anna, Shanae[sp] and Hanna were efficient and friendly in dining room. The Shellie the manager was professional and pleasant. The meals were always delicious! I will be back again to visit my family and would not stay anywhere but here!!!

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Carole, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments towards our team. I will be sure to pass this on to them, I know they will all be thrilled. We are currently redecorating our rooms this year so I do hope you come back again soon to see the changes! I hope you enjoyed your couple of days in London and had a safe flight home. Kind Regards, Emily Maher Duty Manager

"What a find"

5
08/07/2018

Visited this hotel for a gin festival weekend which didn't happen. It was lovely so close to the centre of Norwich with car parking the staff were so nice and the room was very comfortable. My friend and I went into Norwich for several hours but as it was the Mayor's parade and a certain football match we decided to come back to the hotel to eat. My son joined us and we had a lovely meal.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Jean, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us. It was such a shame the Gin Festival was cancelled at such short notice but I hope you still managed to enjoy the 'Fine City' of Norwich. I am glad you all enjoyed dining in our conservatory restaurant, I will be sure to pass on your kind comments to the Head Chef. I hope we have the pleasure of welcoming you back to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"Good but over priced"

4
05/07/2018

Location close to lovely Norwich but over priced on basic costs and plain restaurant. Lovely staff who deserve to be paid more for doing a great job. A tired chain in need of a new image but good for a short stay

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Dave, Thank you for taking the time to leave a review regarding your most recent stay. I am pleased to hear overall you enjoyed your time with us but disappointed you did not find your stay good value for money. We are currently redecorating our bedrooms this year and have received 2AA Rosettes for our dining experience in our conservatory restaurant. I am pleased you found our team welcoming and friendly, I will be sure to pass you kind comments on to them. I do hope we have the pleasure of welcoming you back in the future. Kind Regards, Emily Maher Duty Manager

"Just the best in town "

5
05/07/2018

I love this place, room 23 is a bit of a climb but well worth it! I will ask for it again, just so big and quiet and just lovely. In the restaurant; The liver to start was just fantastic, with a nice glass of red and the lovely garden to look out to, perfect start to dinner. The staff must be hand picked, nothing is to much trouble and the smiles are worth their weight in gold. Home made sorbet then on to the main. Duck breast, well, what can I say, service first class,as usual, food was just superb! Please company send me here again soon, please! Nice ale in the bar then off to the very nice bed!

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Partridge, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed another stay with us, it is always a pleasure to have you here. Thank you for your kind comments regarding your meal, I will be sure to pass this on to the Head Chef. I will keep an eye out for your next reservation and try to allocate you room 23 all depending on availability. We all look forward to seeing you again soon. Kind Regards, Emily Maher Duty Manager

"A decent, well priced little hotel"

4
24/06/2018

I'm usually a Premier Inn resident when I visit Norwich, but for some reason they were quite expensive so I decided to look more widely. I'd heard of the Annesley House hotel but had never been there, but the price made it attractive. My first impression was to be a little disappointed, but then I thought about it and realised that there wasn't actually anything to be disappointed about. It's a three-star hotel, and everything I needed was there and worked: the bed was comfy, the WiFi was decent, the staff were friendly (even though I did arrive at 2am after a hellish train journey from Gatwick). And in some ways it was better than the Premier Inn - for example, the room had an iron and ironing board whereas at the PI you have to go to Reception to borrow one. The hotel House is also pretty close to town (it was a nice day so I strolled down to the city centre). Any gripes? Nah, not really, except maybe that the water pressure in the shower could have been higher. All in all, then, a good, comfortable little hotel.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Cartwright, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad our team were friendly and welcoming. Thank you for your comments regarding the water pressure in your room, I will be sure to pass this on to maintenance. I do hope we have the pleasure of welcoming you back to stay with us in the future. Kind Regards, Emily Maher Duty Manager

"Good base for exploring Norwich"

4
20/06/2018

Stayed 3 nights . Had a big room in the Coach House any from the main hotel. It was a bit bland and corporate .Some pictures to brighten up the room would be a useful addition as the room is quite dark.Comfy big super double bed and a good walk in shower helped the space grow on me although it was hot at night and traffic noise prevented us from opening windows .Parking was ample. Breakfast was very good with a great variety of cooked food, fresh fruit and drinks on offer. Service was excellent. We had two evening meals which were good and there is a broad choice on offer. Staff were helpful and friendly. Well situated but can be hard to find as street signage is small..

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear MorrisMaxi, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad you enjoyed dining in our conservatory restaurant. We are currently re-decorating all of our rooms this year, so I do hope we are able to welcome you back in the future to see the changes. Kind Regards, Emily Maher Duty Manager

"A little gem"

5
04/06/2018

What a delightful hotel. Myself and 2 friends stayed for a 1 night stay. We each had a single executive room with the most comfortable beds imaginable! The room I had was small but well laid out and had everything I needed, including a proper hairdryer, dressing-table with mirror and socket all in the same place! Breakfast was scrummy and there's a delightful garden where we sat and had some good coffee. The location is perfect ... a 10 minute walk to the shopping area and a 15 min walk to the Theatre Royal. We will certainly be returning.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear CosieRamble, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you all enjoyed your time with us and glad you found your room comfortable. I hope you all had a lovely time visiting Norwich. It is brilliant to hear you would like to stay with us again in the future, we all look forward to having the pleasure of welcoming you back. Kind Regards, Emily Maher Duty Manager

"Annual Seafood Competition"

5
30/05/2018

A friendly hotel with lovely rooms Good menu offer delicious food both at breakfast and dinner times Very helpful and friendly staff Nice to see young people being passionate and knowledgeable about food

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Denise, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and glad you enjoyed dining in our conservatory restaurant. I hope the boys enjoyed the competition and gained some great experience. We all look forward to hopefully welcoming you back next year. Kind Regards, Emily Maher Duty Manager

"Very Good Value, Good service, Very welcoming"

4
29/05/2018

An all round good hotel. Good service, good food and comfortable rooms. Dinner in the restaurant was well served and nicely presented. Overall a good experience. Good location for College or City centre. Would stay again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear N J H, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad you enjoyed your dinner in our conservatory restaurant. It is great to hear you would stay with us again, I do hope we have the pleasure of welcoming you back in the near future. Kind Regards, Emily Maher Duty Manager

"Excellent Hotel"

5
25/05/2018

We extended our stay here to take in more local sites as it was such a good hotel. Small enough to be cozy and comfortable but large enough to have all the facilities, we found it to be unusual and interesting. The rooms were big, spotlessly clean and well equipped. The attractively decorated restaurant had very good cuisine, especially the "gourmet" menu, and the food was well served and presented. A short wine list had some very good wines to accompany the food, and the Adnam's beer in the small bar was well kept too. However, the best part was probably the staff. We were made very welcome, from the manageress downwards the staff were attentive and helpful and cheerfully pleasant. We would recommend the hotel to anyone.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Bob H, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad you liked the Georgian character of our hotel. The Head Chef will be thrilled to hear you enjoyed your meal in our conservatory restaurant, I will be sure to pass this on to him. Thank you for your kind comments towards all of our team, they do their very best to ensure all of our guests are comfortable. I do hope we have the pleasure of welcoming you back to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"Quick visit to Norwich"

5
22/05/2018

Just had to say had a great stay at your hotel. The staff could not have been more friendly and helpful. The location for a city visit is superb, and the quality of the room and food were great. Thank you for a great stay.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Collin T, Thank you for taking the time to leave such a kind review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments towards our team, I will be sure to pass this on to them. If you happen to visit Norwich again in the future, I do hope we have the pleasure of welcoming you to stay with us again. Kind Regards, Emily Maher Duty Manager

"Norwich City Break"

4
16/05/2018

Easy to find, plenty of parking, good location 10 / 15 minutes walk from city centre (avoid the roundabout underpass in the evening). Friendly reception. Our room was in a building separate from the main hotel. Room was clean and comfortable. We were a bit concerned with the single glazed windows as the room faced a busy main road. In the event there proved to be very little traffic noise. Large bathroom with spa bath and good shower. Hotel public rooms were beautifully decorated and we enjoyed a quiet drink in the bar on our arrival. The conservatory dining room looked very nice although we did not use it (too much choice of eating places in Norwich). Patio area with pond is lovely, we enjoyed a seat in the sun on our second day. Reason for four stars rather than five is the experience of the last few minutes of our stay! The water supply was turned off at 10am without notice. There was building / maintenance work being done which is fair enough, but surely the hotel could have notified guests that the water was being turned off. We could quite easily have been running a bath or showering. Fortunately we were packed and ready to go. Couldn't flush the loo though (apologies to housekeeping). I intended to mention this on checking out however we appeared to be interrupting a conversation and were not even asked if everything was ok or if we enjoyed our stay. 4 out of 5 for this. We would still choose to stay again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Robert B, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your stay with us and glad you liked your room and facilities. Please accept my sincere apologies regarding the issue with the water supply and the lack of attention when checking out. This is not to our usual standard at all, please be rest assured I will be looking in to this thoroughly. I do hope we have the pleasure of being able to welcome you back to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"Excellent stay"

5
13/05/2018

stayed for one night and upon arriving noticed the staff were very friendly and attentive, I had mistakenly booked a single bed for me and my partner but found out the bed was actually a small double to our amazement, the staff then catered for the extra body and brought up extra towels and biscuits, they also organised a taxi for us for our night out. The rooms itself are an excellent standard, very clean and well stocked with milk/tea/coffee and TWO hairdryers, among other useful things such as iron & trouser press. I would highly recommend this hotel due to the staff, price, facilities & location. I can't comment on the food as we cheekily got a Dominos delivered to the hotel but the duty manager was fine with this, but I imagine like the rest of the hotel facilities it would not have been a disappointment. If we travel to this neck of the woods again we would not hesitate on booking with this hotel again. James & Rachel

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear James & Rachel, Thank you for taking the time to leave such a kind review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us, and I am glad our team were able to help you out with regards to your reservation. I hope you enjoyed your time at the Brew Dog and your Dominos afterwards! We all look forward to welcoming you both back in the future if you happen to visit Norwich again. Kind Regards, Emily Maher Duty Manager

"Short Visit"

3
04/05/2018

The entrance to the hotel, the reception rooms and bar are well decorated, clean and very comfortable. The reception desk were friendly and helpful. If you are meeting people in the hotel I think this would be a good choice. My room was comfortable and while not ruthlessly clean, nothing at all to put you off the visit (I got rather dusty trying to turn on the radiator for example). Breakfast was nice and even the pastry options were freshly warmed which is a lovely touch. If you are visiting to see the city, this is a very good location. It is a very short walk to the centre along some well lit streets and there are a couple of restaurants and pubs even before this point. Overall, suitable for a short visit but if the 'hotel stay' is part of your holiday then perhaps try a different one.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and glad our team were friendly and helpful. Please accept my apologies regarding the cleanliness of your room, this is not to our usual standard and will be passed on to the Head Housekeeper. If you have plans to visit Norwich in the future, I do hope we have the pleasure of being able to welcome you back to stay with us. Kind Regards, Emily Maher Duty Manager

"Clean,friendly dated"

4
02/05/2018

Lovely helpful staff, clean and tidy room. Comfy bed. Water for bathing could have been hotter. Good location, 10 minute walk to city centre or bus stop right outside. Breakfast is not included in room rate but Norwich offers plenty of cafes with a wide variety of food available. Own bar in hotel , relaxing surroundings.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Crossland, Thank you for taking the time to leave a review regarding your most recent stay. I am pleased to hear our team was helpful and friendly throughout your stay. Please accept my apologies the water in your room was not hot enough, any problems during your stay with us the Duty Manager on shift will always be more than willing to help. We do offer inclusive Bed and Breakfast rates in our hotel, however I am pleased to hear you were able to sample some of the lovely cafes in Norwich. I do hope we have the pleasure of being able to welcome back to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"What a find!"

5
29/04/2018

From the options to stay in this area, I chose this hotel, mainly because it had parking but was I lucky? The hotel, staff and food were great! The hotel was small, comfortable, well furnished and clean, the staff were absolutely lovely and the food was excellent.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Jillonadayout, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments towards our team, I will be sure to pass this on to them. If you happen to be visiting Norwich in the future, I do hope we have the pleasure of being able to welcome you to stay with us again. Kind Regards, Emily Maher Duty Manager

"Overnight stay"

5
25/04/2018

Wonderful stay as usual, staff extremely helpful and had a great nights sleep.Easy booking in , pleasant lounge and well tendered gardens. Breakfast was well cooked and set us up for the day. Location is ideal for the city.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mrs Turberfield, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed another stay with us, it is always a pleasure to be able to welcome you back. Thank you for your kind comments towards our team, I will be sure to pass this on to them. I do hope we have the pleasure of welcoming you back to stay with us again soon! Kind Regards, Emily Maher Duty Manager

"Friendly staff,comfortable but a bit creaky"

4
17/04/2018

They have a converted an old house into a boutique hotel and have done it really tastefully. They have used the space really well and have made sure that the customer is really comfortable in every aspect. The only issue with this place for me was since it's an old establishment people walking around your room or above ur room can get really annoying. The creaking ceiling kept waking me up whenever somebody moved near my room. However I am not sure if this was an experience only for my sensitive ears or room. They have a lovely property where u can sit have ur breakfast and also have a bar for a quick drink.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear mohitpai, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and glad you found your stay comfortable. I am sorry to hear your sleep was disrupted by the guests above, if you have plans to visit us again in the future please let us know and we can ensure you are allocated a top floor, quiet room all depending on availability. Kind Regards, Emily Maher Duty Manager

"Convenient and comfortable"

4
14/04/2018

Bearing in mind the cost this is a good value for money hotel, if you want something more luxurious then it will cost more, but for a one night business stay perfectly adequate. Nice restaurant room elsewhere a bit dated

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Long, Thank you for leaving a review regarding your most recent stay. I am pleased you found your stay good value for money and glad you enjoyed our restaurant. We are currently in the process of re-decorating our guest rooms, so I do hope we are able to welcome you back in the future to see the changes. Kind Regards, Emily Maher Duty Manager

"Friendly hotel, staff very nice"

4
12/04/2018

Staying for two nights due to a family funeral with my husband and son. We had a double and a single for my son. The rooms were very nice and the single a good size. We had not intended having dinner in the hotel but while we were waiting for a family member to meet us we decided to have a drink in the bar. We were very comfortable and after our long journey we decided to eat st the hotel. A good decision. The dining room was lovely and the food excellent, with a good choice. A two course meal was offered at £19.50. The service was excellent and the staff very welcoming and obliging. We also had break-fast there the next morning. 3 choices I.e. Quick start, continental, to full English. My husband and I had the continental, cereal, porridge, cheese, ham, pastries fruit, tea toast etc My son had the full one. Food was good and plentiful with extra toast, tea on request. We also had a snack lunch in the hotel before we went to the funeral. Overall a really nice hotel , close to the city. I would certainly return.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Pat C, Thank you for taking the time to leave such a nice review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments regarding the meals you had in our conservatory restaurant, the Head Chef will be thrilled to hear. I am glad our team were friendly and welcoming throughout your stay, I do hope we are able to welcome you to stay with us again soon. Kind Regards, Emily Maher Duty Manager

"Nice rooms and welcoming staff"

5
08/04/2018

I stayed for 1 night, I found the room was really nice and clean, the staff were friendly and happy to chat when they weren't busy. Situated a short walk from town with restaurants also close by. I will defiantly stay here when I come back to Norwich

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Sean, Thank you for leaving such a kind review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us and thank you for your kind comments towards our team, I will be sure to pass this on to them. I do hope we have the pleasure of welcoming you back to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"Good time in Norwich"

5
04/04/2018

Great stay nothing too much trouble staff professional and funny. Our deluxe room was good, fluffy robes, flannels and slippers. Drinks good price food good, sorbet a really nice touch. Will be back to enjoy again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear joshua184, Thank you for leaving such a lovely review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments regarding our team, I will be sure to pass this on to them. I am glad you enjoyed a meal in our conservatory restaurant, the Head Chef will be delighted to hear. I hope we are able to welcome you to stay with us again soon. Kind Regards, Emily Maher Duty Manager

"Great value and location"

5
24/03/2018

This was a single stay in a real single bedded room. It was excellent, bathroom clean and facilities excellent. The location just at the end of one of the main city centre roads couldn't have been better and plenty of free parking. The hotel itself is a tasteful group of Georgian buildings, very well presented and excellent friendly staff. I usual stay at a Premier further down the road, but in future I will always try and get in here.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Webb, Thank you for taking the time to leave a review regarding your most recent stay. I am so happy to hear you enjoyed your time with us and glad you were pleased with the room and facilities. Thank you for your comments about the friendliness of our team, I will be sure to pass this on to them. I do hope we have the pleasure of welcoming you to stay with us again soon. Kind Regards, Emily Maher Duty Manager

"Excellent facilities and great food."

5
15/03/2018

We used Annesley House as a base to explore Norwich and we were not disappointed. We were given the apartment at the rear of the hotel to accommodate our family and it was great. There was a lovely kitchen/dining space and two well decorated spacious bedrooms. The food was of an exceptionally high standard and all of the staff were very welcoming. We will definitely stay again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Dlyans D, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you thoroughly enjoyed your time with us. I am glad you liked our Garden House facilities and thank you for your comments regarding the food in our conservatory restaurant, I will be sure to pass this on to the Head Chef. I do hope we have the pleasure of being able to welcome you back to stay with us again soon. Kind Regards, Emily Maher Duty Manager

"Lovely hotel in a good location"

4
05/03/2018

One of the main reasons that we picked this hotel was that it had parking and was close enough to walk into the city centre. We were very pleased with our room, it was really cosy, the bed was huge and the bathroom was really big! Our room was right at the top of the house which had some narrow and steep stairs, we were fine with this but I think others could struggle, I think the hotel should warn people of this. The staff were all really friendly and we had to smile that they have a dummy lock to show you how to open the doors when you check in! We spent some time in the bar in the evening which was nice and quite well stocked. We would definitely return if we visit again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear clp1981, Thank you for leaving such a nice review regarding your most recent stay. I am so pleased to hear you enjoyed your time with us, and glad your bedroom was to your liking. Please accept my apologies you were not informed of the steep staircase leading up to your room, unfortunately this is one of the many characters of our Georgian buildings! I do hope we have the pleasure of being able to welcome you back to stay with us again soon. Kind Regards, Emily Maher Duty Manager

"12 days off heaven"

5
03/03/2018

Just spent 12 days training with my new guide dog. With Guide Dogs. The staff are very friendly supportive with us while bonding with our new charges. All meals are outstanding fresh produce, the homemade burgers were yum. Housekeeping staff are most helpful in making sure we were ok. Myself and Winnie the guide dog will be back. Thank you all.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Fiona, Thank you for taking the time to leave such a lovely review. I am so pleased you enjoyed your time with us and I hope Winnie has settled in to her new home. I hope you managed to get home safely on Friday, please do come and see us again soon, we will have a burger waiting for you! Kind Regards, Emily Maher Duty Manager

"Best Customer Service Ever"

5
21/02/2018

Our room overheated on the firstnight. Not only was I upgraded for the next two nights, but the cost of the first night was deducted from the bill and a lovely box of chocolates was left in my room!!! what a lovely thoughtful touch. In an age when there is a lot of poor customer service, this example of pure excellence will live with me for a long time!

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Paula S, Many thanks for leaving a review regarding your most recent stay with us. Please accept my sincere apologies regarding the problems you had during your first night with the heating. However I am so pleased to hear our team were able to rectify this so quickly for you ensuring you were able to enjoy the rest of your stay. I hope we have the pleasure of being able to welcome you to stay with us again in the future. Kind Regards, Emily Maher Duty Manager

"Good weekend away"

4
21/02/2018

Convenient for city centre. Large room with a big comfortable bed; good breakfast and and nice staff. We had drinks in the bar and dinner one night - all really tasty although service could have been quicker at dinner.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Sara C, Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear you enjoyed your weekend with us. I am glad you enjoyed your dinner in our Conservatory Restaurant, however please accept my apologies regarding the speed of service. This is definitely not of normal standard for us, I do hope we are able to welcome you back in the future to be able to offer you a more enjoyable dinner experience. Kind Regards, Emily Maher Duty Manager

"A mixed bag"

3
15/02/2018

I stayed here for the first time this week as my usual hotel was full. On the plus side, the bed was comfy, decent telly, ironing board, a bath as well as a shower and even a bath robe. Staff on reception were also very pleasant and its handy for the City Centre. On the downside, my bedroom door refused to close properly, the radiator right next to my bed was noisy all night and my room was pretty tiny, even for a single room. So, would I stay again - maybe at a push but it wont be top of my list.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Paul, Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with the facilities in your room and our staff were friendly and welcoming. Please accept my apologies regarding the problems you had during your stay. These have now been handed over to our maintenance staff who will rectify this ensuring we do not have any more issues. I do hope we are able to welcome you back in the future to be able to offer you a more enjoyable stay. Kind Regards, Emily Maher Duty Manager

"excellent stay and excellent customer service."

5
06/02/2018

We stayed for 2 nights here. The first night in room 19 - very pleasant and clean comfy room, however we were woken in the early hours as passing traffic caused the overhead light fitting to vibrate, once I was woken by this I found the noise though not over loud was annoying and disturbed my sleep. We bought this to the attention of the receptionist the next morning hoping that maintenance could have a look and perhaps tighten the loose fitting, however maintenance didn't work over weekends so she said to leave it with her and she would sort something. Within an hour she had arranged for us to move to another room in the old manor house , a really nice room with huge bathroom and jacuzzi bath.We were really pleased with the efficiency and competant manner of Donna so would like to pass on our thanks to her. We had breakfast both mornings which was delicious - lots of choice and cooked breakfast to order. Again the staff were polite and friendly. This was our 2nd stay here and would definitely stay again.

Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear Cobblers1961, Thank you for taking the time to leave such a lovely review regarding your most recent stay with us. Please accept my apologies regarding the problems you had during your stay, however I am pleased to hear Donna was able to rectify this for you so quickly and you were able to get a good nights sleep. I will be sure to pass on your kind words to her. I am thrilled to hear you would like to stay with us again, I hope we have the pleasure of welcoming you back in the near future. Kind Regards, Emily Maher Duty Manager

"Mr William Harrington"

5
22/01/2018

Stayed again at the superb Annersley House Hotel in Norwich. The room, service and restaurant food is excellent. Only a 10 minute walk to the City Centre, where there are many tourist attractions. Looking forward to our next visit.

Emily M, other at Best Western Annesley House Hotel, responded to this review
Dear Mr Harrington, Thank you very much for taking the time to leave a review regarding your most recent stay with us. It was a pleasure to be able to welcome you back and I am so pleased to hear you enjoyed your time whilst here. I am glad to see you enjoyed the food, I will be sure to pass on your comments to the kitchen team. We all look forward to welcoming you back to stay with us in the future. Kind Regards, Emily Maher Duty Manager

"Lovely Menu"

4
20/01/2018

I haven't stayed here however I have had dinner in the restaurant. Choice and quality of food were outstanding with really polite and friendly service. I had Liver as starter and beef medallions on a bed of risotto for main. Outstanding. I will be definitely back again and I recommend it.

Emily M, other at Best Western Annesley House Hotel, responded to this review
Dear Chris J, Thank you for leaving such a lovely review regarding the meal you had in our Conservatory Restaurant. I am so pleased to hear you enjoyed your dinner and I will be sure to pass on your kind comments to our Head Chef. We all look forward to being able to welcome you back to dine with us in the future. Kind Regards, Emily Maher Duty Manager

""Centrally located in Norwich-Good Choice""

4
14/01/2018

My wife and I left from Heathrow at 7:00 PM after flying in from Rome and arrived at midnight in Norwich via bus. We were a little worried that coming in so late on a Friday night would be a problem but the night staff was there to let us in. We prepaid so the room was ready. The room was small, but clean , comfortable and very quiet. The heater was somewhat of a challenge and like nothing in the states. When you turned the dial it starts but stays on. They should provide a little cheat sheet for non-UK travelers. But it warmed up fast.The breakfast was not included but we could have bought that option. We paid for it and it was very good. We stayed one night and we would recommend this hotel. The staff was great-and very accommodating

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear John E, Thank you for leaving a review regarding your most recent stay with us. I am glad you enjoyed your stay and pleased to hear our team were accommodating throughout. With regards to the heater in your room, any questions or problems you may have during your stay the duty manager on shift will always be more than happy to help or provide instructions. I do hope we have the pleasure of welcoming you both back to the hotel in the future. Kind Regards, Emily Maher Duty Manager

"FROM INITIAL BOOKING TO CHECKING OUT,,, EXCELLENT."

5
10/01/2018

Our first visit to Annesley. I should really put the hotel in the Very Good category but that would be unfair to the staff who deserve the Excellent which I've selected. From making our initial booking to checking out they made our stay perfect. It was a pleasure to watch the staff helping each other whatever the job. Excellent breakfasts on all 3 mornings. Easy walk into the Norwich shopping area.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear RoynJoy, Thank you very much for taking the time to leave a review regarding your most recent stay with us. I am so pleased to hear our team were able to make your stay and excellent one, and happy to see you enjoyed your breakfasts. I do hope you enjoyed your time in Norwich and hope we have the pleasure of welcoming you both back in the future. Kind Regards, Emily Maher Duty Manager

"Great place to stay!"

5
07/01/2018

My husband and I just returned from a weekend stay at the Annesley House Hotel and could not be more pleased with our experience. There was plenty of parking when we arrived on Friday and the check in process was quick and efficient. We were staying in the annex and our room was large and well equipped. The carpet and furnishings looked new and the room and bathroom were both clean and inviting. We also enjoyed having the small patio off to the side of the room. The breakfast on both days was substantial and tasted great. All of the staff were very friendly and made us feel very welcome. The next time we go to Norwich we will definitely stay there again.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Paula, Many thanks for taking the time to leave a review regarding your most recent stay with us. I am so pleased to hear you enjoyed your time with us and glad you were satisfied with your room. I agree the patio adjoined to your room is lovely especially in the summer! I am thrilled to see all of our staff were friendly and accommodating throughout your stay, I do hope we have the pleasure of welcoming you both again soon. Kind Regards, Emily Maher Duty Manager

"Best in Norwich by far"

5
02/01/2018

This is the place to go for a relaxing stay, Both Hotel and staff exceed all expectation. Annesley House has lots of character not found in ultra modern Hotels, Brilliant caring staff always around to add to an informal atmosphere. The location is superb- no need of taking a car or bus into the city - walking takes about about 10 minutes right into the Centre. Of course so much history around you and if its retail therapy you need this is the place for you.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Gillett, Thank you for leaving such a lovely review regarding your most recent stay with us. I am so pleased to read you had an another enjoyable stay and happy to hear all of our team were accommodating. I also love the Georgian character of the hotel, giving it a homely and relaxed atmosphere. We all look forward to welcoming you both back to the hotel in the future. Kind Regards, Emily Maher Duty Manager

"Awful"

1
31/12/2017

Our room was in the annex. Bed was good. Room was clean. That was the best it got. The bathroom was awful. Needed to have been gutted and redone years ago. Showering- after a few minutes in shower, ended up standing in water. Loo takes ages to refill.. everything looked grubby. Was not value for money Room and bathroom had a damp smell

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear 88mmcdonald, Thank you for taking the time to leave a review regarding your most recent stay, I am very disheartened to hear you did not enjoy your time with us. Please accept my sincere apologies regarding the problems you incurred during your stay, we are hoping to carry out some renovations within the next few months to give the hotel a refresh. Any problems you have during your stay the Duty Manager on shift will always be more than willing to help. Despite the negatives you had during your time with us, I do hope we are able to welcome you back to the hotel in the future. Kind Regards, Emily Maher Duty Manager

"A great base for shopping with accommodating staff. "

4
21/12/2017

My husband and I booked this for our Christmas shopping break. We requested an early check in, which was no problem. When we arrived, our room wasn't quite ready but we were treated to a drink at the bar. Later we needed help getting the lights to work and the staff were very helpful. Our TV was also not working so this was immediately replaced and again, we were given drinks at the bar and our breakfast by way of an apology. Although it may seem that there was a lot wrong, all of our issues were resolved promptly and without argument. The hotel was clean and the breakfast was very good. We would go there again.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear teamabbo, Thank you for taking your time to leave a review regarding your most recent stay with us. Please accept my sincere apologies regarding the problems you had during your stay, however I am so pleased to hear our staff were able to rectify these for you. I do hope you both had a lovely Christmas and I hope we have the pleasure of welcoming you back to the hotel in the near future. Kind Regards Emily Maher Duty Manager

"Peace and quiet after a day's Christmas Shopping!"

4
05/12/2017

The Reception staff were very welcoming and helpful. The rooms were large and well set out. Comfortable beds and nicely appointed bathroom. Shame about the corridor from reception to our room being like an ice box which made an unpleasant contrast from hot to cold - no doubt lovely in the summertime. The evening meal was pleasant and the service very good. Good base for our Christmas shopping in Norwich. We would be happy to book here again - thank you.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Chissies, Many thanks for leaving a review about your most recent stay with us. I am thrilled to hear you had such a lovely time throughout your stay and pleased to see our staff were accommodating and helpful. Due to the Grape Vine growing in the glass corridor we are sadly unable to insulate it, but as you say it is lovely during the summer! I hope we have the pleasure of welcoming you back to the hotel in the future. Kind Regards, Emily Maher Duty Manager

"Very Enjoyable"

5
04/12/2017

Had an overnight stay for Christmas shopping.Well positioned and saved on parking.Hotel room was large,clean and comfy bed.Pleasant staff,filling breakfast and a good price.Would recommend and come back again.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Kevin R, Thank you for leaving such a kind review regarding your most recent stay with us. I am so glad to hear you thoroughly enjoyed your stay and hopefully you got lots of Christmas shopping done! I am pleased to hear you would return to stay with us again, I hope we are able to welcome you back in the near future. Kind Regards, Emily Maher Duty Manager

"A Very Nice Hotel"

5
02/12/2017

I stayed here while I was on a training course for four days in Norwich. First impressions were not good as I walked through the door and saw a tiny little bar in a room full of easy chairs, it looked like a bar someone would have had in their lounge in the 1970's, I thought to myself this is going to be a very long week. How wrong was I!!! I stayed in the old coach house, the room was very clean and tidy.and for once had a good supply of tea and coffee. The staff were very professional and yet friendly and very soon made you feel at home in a very relaxed atmosphere. The food was just fantastic with a wide choice on the menu at a very good price. and served well not the usual chain "ping ding" type meals. The bar area was a great place to relax and unwind after a meal and unlike pub style hotel bars the guests actually spoke to each other due to the layout and the atmosphere. They had a good real ale on which was kept well and a wide choice of lager. The only minor downside was the prices on the drinks they were a little expensive the whisky and the wine but even then when we spoke to the staff about this we were not fobbed off they agreed and said they would look into it. As I work away from home most of the time I stay in hotels all over the country this one has gone into my must return list. All in all a very nice relaxing hotel.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Andrew S, Thank you for leaving a review regarding your most recent stay with us. I am glad to hear you enjoyed your room in our converted coach house and the staff were able to make you feel at home. It's great to hear you enjoyed the food in our restaurant and were able to chat with some of our other guests whilst relaxing in the bar! It would be our pleasure to be able to welcome you back to the hotel in the future. Kind Regards, Emily Maher Duty Manager

"Xmas shopping trip"

4
25/11/2017

Stayed for 1 night. Room clean and tidy and comfy bed. Shame the water pressure very low. Shower warm but sadly no oomph. Good varied breakfast with lots to choose from. £11.50 each we thought a bit excessive. Overall a good night stay and the staff were all lovely.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear 40ems, Thank you kindly for leaving a review regarding your most recent stay here at the Annesley House Hotel. I am glad to hear you enjoyed your stay and hopefully got lots of Christmas shopping done! Any problems you have during your stay, no matter how small, the Duty Manager on shift will always be happy to try and rectify this for you. We hope to welcome you back to stay with us some time in the future. Kind Regards Emily Maher Duty Manager

"Theatre Visit"

4
24/11/2017

Lovely Hotel would definitely stay again . We stayed in The Garden Suite , which is a self contained unit in the garden , maybe a converted garage . It was beautiful , downstairs sitting room and kitchen ,upstairs bedroom and ensuite . Breakfast really good . Would stay again . We went to the Theatre to see a show, short Taxi ride . Staff lovely

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear sandyhendrickse, Thank you very much for leaving such a lovely review of your most recent stay with us. I am so glad to hear you enjoyed your stay in our Garden House, it is indeed a converted coach house. I am thrilled to hear you would like to come and stay with us again, hopefully we will be able to welcome you back in the near future. Kind Regards Emily Maher Duty Manager

"Emily is a 5 star worker"

4
22/11/2017

We arrived just after midnight after our flight being delayed at the Best Western Annesley House hotel to be met and checked in by Emily. She was very pleasant and efficient and checked us in with all the relevant information. The room was fine with all amenities if a little on the small side but the bed was comfortable and i had a good nights sleep. Breakfast was served with a smile once again by Emily and it was very good with an especially good selection of fruit. We spent the day discovering Norwich City before returning to the hotel for shower and change before an awards dinner. We met in the cosy bar for a drink to be met once again by Emily (does this girl get any time off!) and had another lovely breakfast the following morning once again served by Emily. As you can imagine Emily gets 5 stars!!!

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Kruttl, Thank you so much for your lovely review of your most recent stay with us. I am so pleased to hear I was able to make your stay an enjoyable one. I do hope you had a great evening at the awards dinner, the Assembly House is such a lovely venue. You will be pleased to hear I did have the full weekend off after a very busy week! I do hope we will be able to welcome you all back to the Annesley House Hotel in the future. Kind Regards Emily Maher Duty Manager

"great as ever"

5
19/11/2017

we have stayed here several times as we come to Norwich for the opera. this hotel is so convenient. The rooms are comfortable. The food scrumptious and almost healthy. the staff are very helpful. we are booked again for March.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear h2orev, Many thanks for your kind review, I am so glad to hear you enjoyed another stay with us. We all look forward to welcoming you both back in March for the next Opera! Kind Regards Emily Maher Duty Manager

"First visit to Norwich "

4
17/11/2017

After a trying year, we decided on a short break to Norwich to help get our ‘mojo' back. Selected the Annesley House Hotel as our base on previous Trip Advisor reviews. Situated only a five minute stroll from Norwich centre the location was/is ideal. There was a nice warm welcome from reception staff, indeed, all the staff we met were very good. Our room was very spacious and welcoming with a decent size bathroom. We ate two evening meals at the hotel and while they were good, in our opinion, they were a little overpriced. Breakfast was good with a decent selection. Norwich itself proved to be worth the visit. The castle is well worth the entrance fee and there is good shopping with a large market. The city is blessed with two cathedrals, along with more churches than I have ever seen in one place. Would we stay at the Annesley again ? Yes but next time we would probably eat out in the evening as the centre is so close.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Southcroft66, Thank you for leaving a review regarding your most recent stay with us. I am happy to hear all of our staff were welcoming and accommodating throughout your stay. I am glad you enjoyed your evening meals with us, all of our dishes on both menus are homemade with fresh local produce which we believe has a fair reflection on the price. It's nice to hear you enjoyed the 'Fine City' of Norwich, I do believe there used to be a church for every week of the year! We look forward to welcoming you back in the near future. Kind Regards Emily Maher Duty Manager

"Recommended."

4
08/11/2017

Firstly this is solely my experience and 100%genuine. I have stayed here recently and have found the hotel to be very comfortable clean and with lovely staff a nice place to stay.My room was very nice quite small but functional. Breakfast was nice but maybe a bit over priced . I would not hesitate to stay here again.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear MrT98, Many thanks for leaving your review. I am extremely glad to hear you enjoyed your recent stay. If you plan on staying with us again in the future please do give us a call direct on 01603624553 to get the best rates. Kind Regards Emily Maher Duty Manager

"Disappointing"

3
05/11/2017

We read the reviews on Trip Advisor and I think we expected more than we got. Our room (15) was very dated, with a strangely shaped bathroom. The water pressure was very poor so we used the bath instead. It was clean with a comfortable bed, but not worth the money at all. We didn't eat at the hotel, as it was close to the city centre where there are nice places to eat. The receptionist was polite and helpful when we left, but we wouldn't stay again as other hotels offer more facilities for the same price.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Ruth M, Many thanks for your review regarding your most recent stay with us. I am very disheartened to hear you did not enjoy the room you were allocated, any problems you have during your stay the Duty Manager on shift will be more than happy to try and correct this for you. If you would like to give us another chance, please do call us direct on 01603624553 and we can discuss the different rooms we have to offer, as all of them are very unique. I do hope you enjoyed your time in Norwich. Kind Regards Emily Maher Duty Manager

"Did It Again."

5
01/11/2017

Stayed two nights arriving 27 October 2017. Ticked all the boxes again. Clean. Warm. Friendly. Excellent food. Another enjoyable stay. Have lost count of the times I've stayed here, but always first choice in Norwich, and if it isn't available I always feel a little bit sad.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Mr Gillie, Many thanks for your lovely review. I am so glad to hear you enjoyed yet another stay with us here at the Annesley House Hotel. We all look forward to welcoming you back in December, hopefully it is a better result from NCFC this time! Kind Regards Emily Maher Duty Manager

"Welcoming"

5
31/10/2017

I have stayed at the Annesley House Hotel several times this year and I am always assured of a friendly welcome. The hotel is within easy walking distance of the beautiful city of Norwich and there is plenty of free parking on site.

Emily M, Duty Manager at Best Western Annesley House Hotel, responded to this review
Dear Mrs Parker, Thank you for taking the time to leave such a nice review. I'm thrilled to hear you enjoyed another stay with us and I hope you had a lovely time in Norwich. We all look forward to seeing you again soon. Kind Regards Emily Maher Duty Manager

"Comfortable hotel"

4
29/10/2017

Nice hotel, full of character. Lots of amenities in the room and very cosy. I liked the three banding prices for the breakfast, and the high quality ingredients. Lovely garden area. The only negative was the very poor water pressure in the shower.

"Nice and traditional"

3
26/10/2017

I liked this hotel. A lovely old traditional feel, nice bar, a good restauraunt, welcoming staff, a spacious lounge. My room was HUGE. It had everything I needed including an iron and ironing board. It was bright with a very big double bed but just a little tired looking. The bathroom was functional and perhaps the only disappointing aspect of my stay but it was very clean. I ate at the hotel; my meal was very good and again the waitress was very helpful and friendly. The menu has plenty of choice from bar food to a full "sit down". There is parking at the hotel.

"Anniversary stay"

5
16/10/2017

I stayed here last weekend with 8 other members of my family. I've never stayed here before but would definitely stay again. The 4 rooms were all different, lovely & modern. Very clean, tidy & comfy. We didn't eat there in the evening but we did have breakfast the next morning. There was a nice selection, freshly cooked to order. It was a little expensive for what you get but lovely. Will definitely boom again in the future. Thanks

"Nice hotel 5 minutes walk to center"

5
16/10/2017

Nice hotel with free parking. The room was larger and very comfortable. Bed was I guess queen size but very comfortable. The hotel has its bar which closes at approx. 10 p.m. Very friendly staff. Nice calm neighborhood.

"A very good basic hotel "

4
15/10/2017

When we arrived at the hotel my first thought was that we had come to an old people's home! The outside and inside are very dated but clean and tidy. The reception staff were friendly and helpful. Our room was very clean and had everything that we needed. The only minor thing was that there was no fan to get rid of the steam after a shower with a large mirror but no clear area on the mirror as it was an old style mirror which made it difficult to shave or brush your teeth. All in all this was a conviently placed hotel close to the centre which was well priced. It was also quiet which was also good. I would recommend this hotel and would use it again.

"Overnight stay"

4
10/10/2017

Good parking, friendly staff and great location for getting into Norwich (walk in about 15 minutes). Bedroom well equipped with TV, tea/coffee making facilities, good sized bathroom but drab decor and dim lighting. However, downstairs communal bar and restaurant area are bright, clean and cheerful. Excellent breakfast. Would stay here again if visiting Norwich.

"Good choice"

4
04/10/2017

Stayed 1 night on business. Good location 7 minute walk from centre, free parking. Bed was comfortable, pleasant staff, fine breakfast in conservatory. Nice little bar for night cap.Really Solid 3 star and good value.

AHHManager, Front Office Manager at Best Western Annesley House Hotel, responded to this review
Thank you for taking the time to leave a review. I'm pleased you enjoyed your stay.

"Lovely place"

4
04/10/2017

Really nice hotel. Lovely room, big bathroom and Jacuzzi bath. Nice area. Only ten minutes walk into town or £6 for a taxi to riverside. Never tried food as ate out. All very clean. Friendly staff. Would definately come again. Was lucky enough to use tesco vouchers to pay less.

AHHManager, Front Office Manager at Best Western Annesley House Hotel, responded to this review
Thank you for your kind comments. We look forward to seeing you again soon.

"Super stay"

5
03/10/2017

Stayed for two nights lovely room crisp clean bedding comfortable bed Bathroom outstanding spotless Food was awesome as were the staff Stayed to do some sight seeing and enjoyed everything Would highly recommend and will return next year

AHHManager, Front Office Manager at Best Western Annesley House Hotel, responded to this review
Good Afternoon Ozmondboy, thanks for leaving your review. We look forward to welcoming you back at Annesley House in the future.

"Great location for Norwich City Centre"

4
02/10/2017

Our well appointed executive room was situated in a house separate from that housing the reception, bar, and restaurant. Adequate off road parking included. Dining in conservatory offered quality food for breakfast and dinner. Good choices on menus. Service was also pleasant and quick. Location within walking distance of city attactions, and local bus service on main road.

"Great for the city centre"

4
26/09/2017

A good comfortable and well situated hotel near to the city centre. Public rooms and facilities [Restaurant, lounge and bar] are very good and bedrooms clean and comfortable but some features of the en-suite bathrooms need to be updated.

"Great location"

5
13/09/2017

Stayed here for two nights and found the walk into town very easy. About ten minutes max to be at The Castle and all the shops. Breakfast was delicious with a good choice of fruit juice, cereals, fresh fruits, full English with lovely sausages or smoked haddock if you can put up with it repeating all day. Charming staff/waitresses especially Cornish Amy (Emma?) always with a smile on her face and delightful chambermaids. The only let down was the receptionist. Despite lots of encouragement and smiles and 'good mornings' from us he didn't crack a smile. I think his name was Brian. We didn't feel welcome but rather an inconvenience. The Deluxe rooms in The Coach House are very comfortable and reasonably sized. Although it's between two roads we didn't find that a problem with noise.

"4 night break to visit friends"

5
07/09/2017

Efficient check in and pleasant welcome, booked for dinner that night. Room 14 nicely presented, clean with good bathroom. My dinner was very good but there was an issue with my wife's, this was speedily and satisfactorily dealt with, no fuss no argument. good customer service. Breakfast very good with plenty of selection from full English to Continental, service good. Hotel is easy walk into Norwich and easy acces to A11/47 which we needed to visit friends in Dereham. although on the main road it is a quiet location.

"2 night stay with everything we needed "

4
04/09/2017

We stayed with Annesley House for two nights whilst we explored the city of Norwich and spent the second day at a music festival at Norwich Showground. This place was just what we needed for a weekend away - super close to the city centre, with free parking, great breakfast and professional and knowledgable staff. Our room was ok, at times it felt as though we were staying in Cinderella's tower (room no. 24) which is up some very small and steep stairs, and the bathroom is horizontally challenged in places but we would definitely stay at the hotel again because of its location and ease to find! The gardens are beautiful, it was peaceful and we had a late checkout time as standard (much needed). Overall we had a brilliant weekend in a new city!

"Second stay and will be back!"

5
02/09/2017

I wrote a review straight after our visit back in early August, but somehow it didn't get published - maybe a technical glitch. Anyway, from memory, I'd thoroughly recommend a stay at the Annesley. Two of us spent three nights in a very comfortable twin room, in order to see Norwich. The breakfasts were superb, the one evening meal we had was lovely, with loads of choice, and the chosen dishes really good, as were the portion sizes. I'd particularly like to put in a good word for every member of staff we encountered - each was extremely professional, but kept on the right side of the fine line between friendly and over familiar (not easy, I know from personal experience). This was our second visit since the hotel has been a Best Western, and we will certainly have a third. Please print this time! Catherine S

"Good find"

5
28/08/2017

What a find this was. Stayed for 2 nights in the coach house part of the hotel and what a lovely room it was. It was large with a king size bed that was very comfortable. The room was well appointed. Shower room very good. Staff were very friendly. Breakfast very good with a good choice. Bar ok with good prices for a hotel. Location of hotel is about 20 mins walk to the center of Norwich. Will certainly stay there again if I have to visit Norwich again

"Handy location, but on a busy road."

3
27/08/2017

We stayed three nights in August. The hotel is three characterful houses: two conjoined, and one just across the car park. We liked the buildings. Our room was in the house across the car park, and on the ground floor. The room was hot but we weren't keen to leave windows open all night, as we usually would, because of being on the ground floor. The room was very clean, and was well cleaned each day. Bed very comfortable. The bathroom was a little dated: there was always a slight "drains" smell in the bathroom. We had booked room only, and didn't have beakfast in the hotel on any morning. We did have dinner in the restaurant on one night, and this was very good, and reasonable value. Good food, and good, helpful, service. Pretty good free wifi in the room. The hotel is on a busy road, and on the one night when we did leave a window open a little, we were both woken up during the small hours by traffic noise. The hotel is handy for walking into Norwich centre. It was our first visit to Norwich and we were impressed by the city. Many great places to eat in town too!

"Great customer service"

4
27/08/2017

The room was comfortable, clean and had everything we needed. We were in room 12, which is right next to the laundry so a bit noisy at certain times. However, we were only there for one night, so were not particularly bothered. We also had an issue with our breakfast, but we were treated very graciously and didn't have to pay for our food. Overall a good place to stay.

"Lovely room, friendly staff"

4
24/08/2017

My wife and I stayed here for a family weekend; it was our first time here, and we really liked our newly refurbished room. There was still scaffold on the hotel, and some work still in progress, but this didn't disrupt our stay. The breakfast was really good.

"Fab hotel; staff and breakfast"

4
14/08/2017

Booked as within walking distance of city - and free car parking - a bit quirky as our rooms were in the next building - comfy bed; clean room and great breakfast - what more could you ask for - thank you for a lovely stay. First time I've been to Norwich city centre - well worth another visit.

"Good Location"

3
12/08/2017

We were very surprised at how close this quaint hotel was from Norwich City Centre, only a short 5 minute walk to the shopping centres. Averaged sized rooms but the bed was very big and comfortable, enormous pictures of seagulls were slightly unnerving however. Hotel was always kept clean and staff were friendly and polite throughout our stay. Easy to find and a decent sized car park.

"Two night stay to explore Norwich City"

5
05/08/2017

We stayed at Annesley House Hotel for two nights at the end of July. We were greeted warmly at reception on arrival. Room was nice with free bottles of water and biscuits replenished daily and tea making facilities. We booked for evening meals and the food was lovely with a good selection from two menus (fine dining or more general good food). Breakfasts were also very good and the staff were very efficient and friendly. We would definitely stay at this hotel again. There is an outside area with fish pond and patio which is a really nice quiet place to sit.

"Great hotel for a romantic break in and around Norwich"

5
03/08/2017

We reserved an executive double room and stayed in one of several annexes, the Coach House. Our room was spotless and with the best walk-in shower I have ever seen. Although on the Newmarket Road (A11) the room was very quiet, extremely comfortable, and with a huge bed! The food in the restaurant was great, we had two day trips out but took dinner the other two nights. There are two menus and you can mix and match between them. Breakfast was also excellent. There is a very pleasant slightly less-formal feel to this hotel which along with the quality puts it right up there with my other fave Best Western, The Crown in Lyndhurst. This was our second stay here at the Annesley House and we will be back for a third.

"Graduation stay "

5
29/07/2017

Stayed for four nights at this wonderful hotel for our sons graduation, loved that it was very unique and quirky(tree growing through conservatory for one) and the staff are AMAZING!!! Nothing was too much trouble, breakfast was great and served to perfection, very well organised and in a beautiful dining room. Room(14) wasn't huge but bathroom was a good size so overall very happy. Only teeny weeny comment would be that as this room is directly above laundry you do hear the extractor fan from quite early in the morning but we are early risers so didn't really disturb us. We didn't want to leave, so relaxing. Had dinner one evening and was very happy with this also. Nice bar area to sit and relax i. Garden as well if weather allows. Very good value for money, highly recommend

"Great stay in a lobley hotel"

5
23/07/2017

Once we arrived, check-in was really fast and we were directed to our room which was in the red brick building to the left of the main hotel. Our room was clean with all the amenities you would expect - including a fan in the wardrobe which was a really welcome addition as the weather was really hot when we stayed. The bathroom was great with a waterfall style shower. There was a small bar, reception room and a beautiful garden outside with a pond where you can have your drinks in the sunshine - so relaxing! We had breakfast on the last morning and it was fine. The hotel itself is a 15 minute walk from Norwich centre and, as the weather was so lovely, we never needed a taxi. The only negative would be that the floor in room above ours was really loud and creaky and there seemed to be people constantly walking around from about 4am on two nights that we stayed - I would try to arrange a different room next time for that reason. That said, I would definitely stay here again if ever back in Norwich.

"Since 1995!"

5
21/07/2017

Been using this hotel since 1995, if memory serves. Stayed again recently, arriving 13 July 2017 for 3 nights. Everything up to usual standard. Clean, comfortable room. Excellent food. Friendly staff. Not much else to add really.

"Quirky comfort"

4
17/07/2017

A two night stopover so we could catch up with different friends and see something of Norwich. Hotel is excellent, rooms in different buildings each having its own character. Our room was spotless, with a good sized bathroom. There was a rather large step down from the doorway to the main room which caught us out a couple of times, and the building was in a triangle between the Ipswich road and the Newmarket road which made traffic noise in the early morning an issue. (Better with windows shut, but it was a hot couple of days.) Breakfast very good, apart from flabby toast. Lots of choice, fresh coffee. We also ate there on the first night, again a good choice of freshly cooked food. A nice bar area and a lovely garden with pond. (Sad that in this day and age signs have to ask people to behave there.) We would happily stay there again and see more of Norwich.

"I keep going back"

5
13/07/2017

This hotel has a great variety of rooms, all of which are very comfortable (I've stayed in a few) Despite there being months between my visits, the staff always greet me like an old friend with Shelley in particular standing out

"A one night stopover"

5
29/06/2017

Booked for convenience to a party location and discovered a delightful hotel well worth its 3 stars. Reception very helpful; room very comfortable with both bath and shower. Very hot weekend and no air - con. There was a fan but we did not find it in the wardrobe until next day. Gardens very pleasant for an early drink- did not have dinner but breakfast next day in the conservatory was everything you could wish for. Plenty of choices well served by happy and obliging staff. Bonus for my wife was proximity to city centre (walking distance) which prompted an early purchase. Will use again if an overnight in Norwich is needed.

"A night with Take That"

5
18/06/2017

After getting tickets to see take that for Christmas we then had to find a hotel for the night and this was perfect.staff were really helpful in getting us to the stadium and on our return probably one of the best ciders I have had for a long time. Fantastic night sleep, room was all we could of wanted and a nice full English for breakfast, would definitely recommend.

"Hotel in Norwich"

5
18/06/2017

We booked a grand floor room in this listed Georgian hotel. Staff were very friendly, room and en suite was great, breakfast excellent, really easy and close to the city centre. Really enjoyed our stay. We checked in just for Friday night, but staff were happy for me to leave the car in the car park on Saturday as we explored Norwich

"Consistantly good"

5
07/06/2017

we have stayed here on our trips to Norwich several times. The food has always excelled as have the comfort of the rooms and the friendliness of the staff. it is easy to get into the centre of town. why look elsewhere?

"Last minute business surprise"

5
31/05/2017

Last minute, on the day booking after having lost faith in all the hotels in the surrounding area. What a big surprise. The staff are ridiculously friendly and accommodating. The Garden house room was literally an entire house. Well equipped and amazingly homely and comfortable. The food was spot on The gardens clean and bright I can't say enough about how impressed I was with this little gem. I will be booking my business stats here going forward.

"The Seafood Competition"

4
29/05/2017

Great reception when we arrived by friendly knowledgably staff, rooms nicely laid out and comfortable for an overnight stay. Dinner was lovely, nice menu choice, good presentation of the 3 courses we had. Restaurant and bar had a nice atmosphere and ambience Breakfast was delicious Quick and easy check out

"Plenty of character and perfectly placed"

4
24/05/2017

Stayed for 1 night this hotel is clean comfortable and full of character. The room we had was large the windows could be opened fully. The room was well equipped and had a tea tray kettle and bathroom amenities the bed was very comfortable and the staff helpful and friendly. We only had breakfast, the hot food was cooked to order and was good quality and nicely prepared. You can help yourself to cereals and continental style breakfast. Perfectly placed to explore the City and free parking

"Best equipped room that I have ever stayed in"

5
24/05/2017

I had a single room in the Coach House for 2 nights and was very pleased with it as there was just everything you could possibly need from a bathrobe to an iron. The great thing for me and oddly unusual in hotels was an inbuilt hair dryer right by a desk with mirror. Just so convenient and much appreciated. There was a car park, well marked and places right by the Coach House. An excellent place to stay but I did not have dinner, only continental breakfast so cannot comment on food.

"lovely hotel"

5
17/05/2017

the hotel was easy to find and close to the town center. The parking was good and the staff at book in were very polite. The room was in the annex and it was a large room with a large bathroom which had a corner both with water jets the only problem with this is was very noisy. The bed was a king size but my only problem was that the mattress was very soft and I like a firm mattress. Evening meal and breakfast were very good and the staff were excellent and very polite.

"Great care"

4
16/05/2017

Had a wonderful weekend. Thanks to Donna & Shelley for their care. Lovely lounge & bar & beautiful meals. Cater for people with dietary needs. Would highly recommended. Will be back. Thanks for the service.

"Nice hotel near city centre"

4
15/05/2017

Lovely quiet room clean and with a very comfortable bed. Our room was at the very top and the stairs were very narrow, steep and twisty. A challenge ! The bathroom was clean and large with two steps down from the bedroom. The lounges were comfortable and well decorated with period features. An easy walk into Norwich city centre.

"Very comfortable"

5
07/05/2017

Just back from two lovely nights away staying in this lovely hotel. It's clean, well equipped, very comfortable and the staff friendly and helpful. We dined there on the last night and had a lovely meal too. I'll definitely be back as it's very handy for all Norwich attractions and easily accessible.

"Flawless!"

5
29/04/2017

This is a real gem in the heart of the city. We booked a superior room, which was in its own separate building behind the hotel. There was keycarded entry for additional security. It is worth noting that there was another separate building outside with standard rooms as well as rooms in the hotel itself. They also had a Garden Room with private access to a garden so I would recommend calling the hotel to discuss your requirements. The room was superb with a huge bed, fabulous walk- in rainfall shower and lots of other little touches to make for a great night's stay such as proper sized mugs for tea and coffee, a room safe, conditioner as well as shampoo and body wash from a quality company, which smelled divine. The bed was one of the most comfortable I have ever slept in! Breakfast was the best I have yet to come across in a hotel. The cooked breakfast was freshly prepared (none of the rubberised and over cooked rubbish on offer in the big chains). The staff was friendly and unobtrusive. There were two lounges for relaxing should you choose to. We had an Irish coffee before retiring. I would book this hotel in a heartbeat. Thank you, Annesley House Hotel.

"Avoid room 8"

3
28/04/2017

Arrived late and tired. Taken to room 8 on first floor up rickety staircase. Difficult to open two door handles at once which was required after key held to one of the door handles. It was a small single room nicely decorated but it was very very hot. The weather was cold outside and there was no central heating on. I opened the window to let some air in and closed it when went to bed. The fan in the bathroom although switched off made a low humming noise all night. I had to get up to open window because I couldn't sleep with the heat. The hotel is on the main A11 so a busy road day and night. the bed was very small and not very comfortable, I dread to think how a man would sleep comfortably in it. The pillow was good though!! but not enough to get me to sleep. The full English breakfast lacked flavour. Not a place to stay if you have any issues with hands or mobility, nice old building but watch out for trip hazards they were everywhere.

"Terrible customer service!"

1
27/04/2017

I booked this hotel to spend a night with my girlfriend the night after returning from Nigeria with work as i hadn't seen her for 7 weeks. Due to issues beyond my control, we were delayed nearly 48 hours leaving Nigeria. I managed to get a message to my girlfriend using a satellite phone (outcalls only) and she attempted to cancel the booking and get a refund. She was told they could only cancel if they spoke to me directly as i made the booking. It was impossible for my girlfriend to get this message back to me as we had no use of mobile phones or internet whilst out of the UK. On my return to the UK i attempted to claim a refund myself but was told they were not obliged to refund me as i failed to cancel the booking in time. What a load of rubbish! I've stayed here before but will never stay again or let any of my hard earned wages exchange hands with these thieves!

"Comedy of Errors"

3
23/04/2017

First time here for a one-night stay. Room 10: ground floor (but up three steps from reception), looks out over car park and A11 but the double glazing is pretty good so not much road noise. Some noise from the people above walking around and using their en suite - if you want a quieter room, maybe ask for one on an upper floor and at the back. The usual BW friendly welcome, and the room was spacious and comfortable BUT the fan in the en suite was faulty such that it made a lot of noise for the first minute or two before settling into a constant hum. I mentioned this to the receptionist, who said she would have a look, but evidently she couldn't do anything about it. There seemed to be some problem with the heating, it was chilly and the radiators stayed cold even when I turned them up to maximum, but there was an oil-filled radiator in the room. The trouble was, every time its thermostat turned it on or off, there was a loud click. That did not assist us to a good night's sleep, but we were too cold to turn it off. At least the bed was comfortable, and we did get some sleep, interspersed with periods of shivering frustrated wakefulness. Then in the morning: no hot water! We had to get up and go, so we had cold showers, and went for breakfast where for some reason the staff were very slow to clear and re-lay the tables; we found a table that had been cleared but not re-laid, and were able to find almost enough unused crockery and cutlery from nearby uncleared tables. The breakfast was good enough; the cafetiere of coffee was like dishwater; the self-service coffee machine produced (slightly) better. But then, when we checked out, and mentioned some of the problems we'd encountered: "No charge to you, Madam." Well, you can't say fairer than that. So while I cannot in all conscience give this hotel a 'very good' review, equally I can't give it a 'poor' review, because what more could they have done in the circumstances? I do know that our experience was well below the usual standards of a BW, and I suspect some of this was beyond the control of the staff on the premises. The hotel environment is pleasant, the car park and the location is very convenient, and I would give it another chance.

"Easter break"

5
17/04/2017

We stayed at the Annesley whilst visiting friends who live in the area. Upon arrival we were pleased to find ample parking around the hotel. The reception was organised and expecting us which is always good to know after travelling 200 miles. We were quickly given details of the services available and we settled into our room ( number 19). The room was clean and comfortably furnished in a traditional style. The room contained comfortable twin beds , a double wardrobe with safe and the usual matching drawers. Another large cabinet proved to house an iron and board. Flat screen TV and tea making facilities were also provided. The bathroom contained an over bath shower which proved to be quite powerful and the water very hot! We pre- booked breakfast and evening meals which proved to be superb with a wide choice. The meals were tasty, plentiful and well presented. A small bar and lounge provided comfortable areas to relax with pleasant and efficient staff. We enjoyed our stay and when visiting the area again the Annersley will be on top of our considerations.

"Small, but not quitde perfectly formed"

3
16/04/2017

An average rating might be slightly hard. The hotel is clean, the furnishings are good, there is tea and coffee making facilities and the prices for food are reasonable. It is a 5 minute walk from the City centre. I stayed in room 8 which is small. The bed was lovely. What has brought down my rating is the washing facilities. The shower was a fancy one - but it didn't work properly. I do not enjoy a trickle shower. I did ask the hotel to look at it but whether they did or not I don't know. There was no change. I also found it impossible to extract soap from the dispenser.

"Uni visit to see daughter"

4
15/04/2017

Much improved from our last stay a couple of years ago. Stayed on a b&b basis and there must be a new chef who knows how to cook an egg - we sampled fried, scrambled and poached and all were much improved. Stayed in main part of hotel on second floor. This is not for the faint hearted - the stairs are steep, but the room was very comfortable. Anyone with any disability should consider first floor only.

"Another Excellent Stay!"

5
13/04/2017

Spent three nights here, arriving Thursday 6 April 2017. Very much our "go to" place in Norwich, and no sign of that changing as far as we're concerned. Very reasonable rates; wonderful staff; excellent food; fantastic location. Enough said.

"Great place to stay"

5
09/04/2017

We stayed here for the first time last night, it was excellent. Nice room, excellent shower, great location, fab breakfast and Barry on reception was very helpful. We will definitely return here when we want to stay in norwich in the future.

"Great food and staff"

4
29/03/2017

Have stayed here on a number of occasions and have always found the staff friendly and attentive. The food has always been wonderful. It always tastes amazing and has lovely presentation. The menu changes regularly and has a nice range of choices. The restaurant looks over a pretty garden and fish pond. The hotel has range of room choices, including a little house which is fully equipped , but some of them are quite small. Looking forward to our next stay

"Fab hotel in a great location!! "

5
27/03/2017

Stayed here for a romantic getaway for our anniversary and couldn't have found a better place to stay. The staff were all friendly and helpful and the rooms were stunning and very comfortable! The only negative is that you could hear some traffic from our room (we stayed in the coach house) but it was a lot closer to the road than the rest of the hotel and it didn't bother us too much. The breakfast was fantastic with options to suit everyone. The staff at breakfast were all friendly and attentive and kept it running smoothly. The hotel is in a fantastic location and very easy to get to. It's a 10-15min walk from the theatre, shopping centres and city centre. All in all it helped make our anniversary weekend perfect and we would definitely go back there!!

"Friendly staff but cold room "

3
22/03/2017

Whilst the staff were so lovely and welcoming, I wouldn't return as not very good value compared to other hotels. The room was clean but quite small and it was cold. The radiators were cold at the top and luke warm at the bottoms and the hotel must have been aware as there was a portable heater in the room. Which I had to use. The bathroom was dated and very chilly with a huge sash window. It was clean though.

"Pleasant and Quiet"

4
07/03/2017

I stayed in this hotel on business, although the rooms are quite small - I found it a nice peaceful room with a strong wifi connection and a decent workspace. It has a bath and a shower, and most importantly a very comfy bed! Breakfast in the morning also offers up a number of options, I would recommend this hotel for anyone requiring a quiet peaceful stay on a budget.

"Convenient and friendly"

5
26/11/2016

Stayed here for 3 nights for the visit of the Glyndebourne Touring Opera. Hotel is handy for the city centre and on good bus routes. It is very comfortable, the bar is well stocked and the Continental Breakfast covers several continents! We have stayed before and will again.

"Excellent stay"

4
22/11/2016

We stayed in The Coach House a small block of rooms adjacent to the main house. The room was excellent. Decor was new and a good size. Really liked the bathroom which had a superb shower. Bed was really comfy. Pre-booked breakfast when checking in and so got it at a reduced price if £8 instead of £11.95 which when came to eat it made you realise just how good value it was. Really convenient location for the city centre and really glad chose this place to stay. Will be booking again next time in the city.

"EXCELLENT WEEKEND"

4
20/11/2016

Stayed in the garden house ,This is a small house at the back of the hotel it has a Lounge/fully fitted kitchen with a large bedroom and bathroom upstairs everything you need for a self catering weekend. just a short walk from the town and shops friendly staff and good wifi,we will be staying here again.

"A very enjoyable and comfortable stay"

4
16/11/2016

This is a quirky hotel just outside of the centre of Norwich. Rooms are spread over a number of separate buildings. Breakfast and dinner were served in a different building to our bedroom. The room that we had was comfortable, a bit dark (we were shaded by the trees outside the windows. The staff were very friendly and helpful. The food was good - both dinner and breakfast. The restaurant was a bit overcrowded for breakfast- the hotel was fully booked. Parking is a bit congested if the hotel is full. Overall a very enjoyable stay.

"Luxury hotel at a great price"

5
08/11/2016

The hotel is a converted Georgian mansion, with a lodge house offering executive accommodation. The single room was quite spacious and decorated to a good standard, with a comfortable bed and most importantly for me, a bath as well as shower. The restaurant offers superb food from a good menu range, with the option to opt for a 2-course set price menu if you are on a budget. Breakfast offering includes full English freshly made to order, as well as cereals, fruit and continental. All in all, a lovely hotel, close to Norwich centre offering luxury accommodation at a gret price.

"Norwich shopping trip"

4
08/11/2016

This is a terrific hotel for shopping in Norwich took us exactly 6 minutes to walk into the shopping area, we had a room in the building next to the hotel it was quiet and had a huge bath. The food at the hotel was very good we really enjoyed it all, breakfast was nice as well, the staff were lovely very friendly and helpful. Would definately stay there again.

"Very comfotable"

4
03/11/2016

Another lovely stay at the Annesley House Hotel. The bed was very comfortable and the staff were very friendly and helpful. I love the convenience of the hotel-only a short walk to Norwich city centre.

"Lovely "

3
31/10/2016

Lovely hotel, staff were all very friendly and helpful. The only think that I found let the room down was the lack of water pressure in the shower. Room was clean and tidy with all the expected amenities

"Interesting stay......helpful staff...strange building"

3
29/10/2016

As ever...my stay was booked via work. Not used this hotel before...but passed it hundreds of times over the years. Car park easy to find space....away from main road...safe as can be expected. Presented my BW card at check in......Donna (hope I have that right) saw a issue with my booking and card.....but I have checked BW site and points have been added....Thank you Donna. Awaiting BW reward team getting back to me on matter. I was in room 24.....second floor. I am not big build,but with ruck sack and couple of bags..my stuff plus work stuff I found stairs narrow. Found room 24 and nearly tripped as few more steps leading to door. dumped my stuff in room. connected to Wi-Fi.....took few minutes,as I have not stayed here before....so PC did not have auto connect.... went down to eat.....still finding stairs tight,twisting and would not want to exit in hurry..... Restaurant was in Conservatory......and as soon as I walked in...fish smell hit me....not a fan of fish...so was not over impressed with that...but it cleared. Elaine (I think) was working and brought menu over...fine dinning had a lot of fish dishes.....which I guess explains fish smell I had experienced. I selected soup followed by 10oz Rib Eye steak. Service was fine...not fine dine,but fine service. After meal I returned via the stairs to my room. Something I felt very UNSAFE in my room was two steep steps DOWN in to bathroom.....No rail.....and I think a very dangerous oversight in not putting hand rail beside steps. I can understand hotel probably converted old house..or such...ie not built to be a hotel,but the steps are dangerous. had a bath...but one of the silly short baths where I had my legs crossed to be able to lay down in the bath..... Spent evening streaming music LIVE via PC of RADIO CAROLINE..... Wi-Fi on the whole was fine....had few drop outs.....but nothing major. Bed was fine....bedding was rather heavy..... Large kettle...(if you read my other reviews, I take LARGE mug with me) and filled up was able to fill my bucket sized mug.... Breakfast in the morning...Donna now in restaurant with Elaine on reception.....was fine...cornflakes with juices (2 of my 5 a day)....cooked to order hot food. Donna had said on my check in to see Elaine in the morning re card issue...and Elaine had Donna help her before I had my breakfast....and as I said...BW points have been added. Thank you Donna/Elaine. To save my need to go up/down the stairs any more than I really had to I loaded my stuff in car when I came down for breakfast..... I like Best Western...this was a new one to me...while I have made comment re stairs (you need a rail beside bathroom steps) I would be happy to stay here again.

"Best kept secret in Norwich"

5
29/10/2016

Visited Norwich in October 2016, needed a hotel thats was near the city and found this wonderful cosy hotel with great comfortable rooms. Its actually an old mansion turned into a hotel, had friendly staff and best of all the food.... OMG - fine dining comparable in a beautiful glass winter dining room over looking a private garden, how exquisite. the hotel has its own parking so no hassle free parking. If you are looking for a hotel thats walking distance to Norwich city, has nice comfortable rooms, delicious food, and friendly staff, look no further - Best Western Annesley House Hotel.

"Excellent hotel"

5
28/10/2016

We were lucky enough to be given the Garden House, which is a self contained unit with one bedroom and a living/kitchen area. It is at the rear of the hotel, so is extremely quiet. Everything about this hotel is first rate. Breakfasts are plentiful and freshly cooked to order. We also had our evening meal here for each night of our stay. Cannot recommend hotel highly enough for a Norwich city break.

"Easy walking distance"

4
23/10/2016

Good hotel with easy walking distance to city centre. Shame that you the heating isn't controllable from the room, if you get up before 8am the heating is not on. Also no hot water in the afternoon and after 9pm. Good breakfast and pleasant staff.

"Three superior stars"

5
23/10/2016

Apart from constraints on room size due to the venerable age of the buildings, everything about the hotel exceeds 3-star expectations. The service is friendly and most efficient, the decor is inspired, the cleanliness is exemplary, the menus for breakfast and dinner are most ample and the food served is delicious. What is more it is only a ten minute walk from the. City centre, so saving the car-driver from the trauma of this traffic-engulfed city. All Best Westerns I have visited are good, this is even slightly better. Cato

"Perfect Location for a City visit to Norwich"

4
18/10/2016

This is a quaint hotel within easy walking distance of the city centre of Norwich. The room was clean and comfortable and offered all we needed. The bathroom could do with some attention as the extractor fan was extremely noisy and the shower head did not provide an even flow of water. On a positive note, the staff was very friendly and the breakfast was enjoyable. There is a lovely lounge area downstairs to relax and there is also space outside to enjoy sunshine when the opportunity is there.

"As you Expect from A Best Western"

5
17/10/2016

This is a nice place to stay and very close to the city centre. We visited the Theatre Sat night, and it was close by within a 5 minutes walk. As youd expect from a Best Western, very clean, tidy and cosy rooms, huge bathroom/shower with all facilities taken care of. Ample parking also on site. Couple of nice rooms for all to use for relaxing and a bar offering plenty too. Overall a Very friendly place, with helpfull staff, and will be staying here again. Many thanks to the Hotel.

"Another Great Stay"

5
17/10/2016

We have stayed at BW Annesley House Hotel, Norwich several times now. The hotel is very well located, being just a very short walk from there into the City. The public areas of the hotel are welcoming, clean and comfortable. Rooms are a good size and beds are very comfortable. The Restaurant offers two menu's to choose from, both of which are excellent. Staff are always friendly, polite and helpful. I would certainly recommend this hotel as a place to stay in Norwich.

"Excellent hotel, food and staff"

5
14/10/2016

Stayed here for two nights on October. Chose this hotel for closness to Norwich centre. Room was comfortable if not to our taste. The food was very good with a wide choice that catered for our differing tastes. Particularly recommend the oven baked loin of venison. Staff were all friendly and helpful.

"Lovely building "

4
13/10/2016

Stayed here for one night. Beautiful Georgian building, on lovely grounds . I stayed in a single room, which was small but comfy. Shower took some time to heat up and old fashioned hair dryer which didn't have much power. Enjoyed breakfast in a lovely conservatory. A very nice place indeed- but pleas get some new dryers for your female guests!

"Lovely visit"

4
10/10/2016

Ideally placed for visiting the city, the hotel is in easy walking disance to the centre. Hotel staff very efficient and friendly. Had a really good nights sleep although the room was very clean there were lots of water stains on the ceiling and walls.

"Excellent Welcoming Hotel!"

4
09/10/2016

We have just come back from Norwich where my husband and I spend three days at the Annesley House Hotel ,I must say we were impressed as it was more than a 3 star hotel in its facilities, the room allocated in the annexe was large with a really comfortable bed large ,spotless batroom even a safe inside the wardrobe amongs other comforts.The restaurant served great food especially the fine dining experience was a delight (I did have the venison twice during my stay as it was that good!!!) Generous breakfast and most precious of all plentiful parking spaces!

"Another excellent visit"

5
05/10/2016

I always enjoy my visits to Norwich and these are always the better for a stay at the Annesley House Hotel. A welcome reception and a very good dinner awaited me after a long train journey from Scotland. Excellent service and the soup here is always a strong recommendation with warm bread rolls. This year I tried a vegetarian option and on the basis of the chef's skill here, I'll be doing so again! My room was excellent in every way though maybe the shower water temperature could have been just a bit warmer. Breakfast was part self service and part to order and couldn't be faulted. This is a good friendly hotel and represents, in my view, excellent budget value. I'm already looking forward to staying here again.

"hen weekend"

3
03/10/2016

I can for my sisters hen weekend on the 3 of September and the room was tidy and clean but small and a bit crammed and the food was a bit pricey the people are kind and helpful but the restaurant was good and the food was nice the beds was single bed but they where to closes to each other.

"Wonderful Week"

5
19/09/2016

Often use this hotel. Have done so since 1995. Sometimes alone, sometimes with partner. We recently stayed for seven nights arriving 7 September 2016. Allocated room in annexe area, Walsten House, on ground floor -- room 30. Everything worked. Clean. Tidy. Very comfortable bed. Food superb, and as well as breakfast, ate twice in restaurant -- don't do that nearly enough. You can choose from a fine dining menu, or from a more general one. Doesn't matter. All wonderful. Service superb. There are times when an identikit chain hotel won't do, and this is where places like Annesley House excel. Worth trying if you intend visiting Norwich. Ample car parking, and only 10 - 15 walk into town with it's many good shops and wonderful pubs.

"Leisure trip"

4
16/09/2016

Parking excellent, reception a bit cramped, no menus in room regarding evening meal. Room was in annexe, excellent. Evening meal a bit pricey.easy walk into Norwich . If slept with windows open can be noisy from main road.

"I do hope my boss doesn't know I don't need to come to Norwich "

5
13/09/2016

Booking in = first class, room = everything you need, very clean, very comfortable, coffee there for you and all you need in the bathroom - first class. Then as usual I bang on about the food, honestly, if you only eat out once this year you need to eat here. Scallops for starter venison main = first class. If you don't have someone to come with let me know and I'll come with you. And, if that's not enough, the service = first class! Keep up the excellent work

"Pleasurable Stay"

4
10/09/2016

Very nice hotel, I stayed in room 33 which is located in a separate small annex with a little outside seating area. Rooms are quite spacious and well equiped with WIFI available throughout the hotel. rooms are clean and well presented, staff all very pleasant and helpful, Check in very quick and easy. Food of a very nice standard, Hunters chicken one of the best ive ever had. Would recommend for both business and pleasure.

"Pleasant Stay but tired hotel"

3
05/09/2016

Pleasant stay. Hotel short walk (10 mins) from centre of Norwich. We stayed in house adjacent to main building, so quiet and our room opened onto a lovely patio. Hotel and rooms are slightly tired but comfortable and clean.

"Conveniently located offering excellent food and service"

5
27/08/2016

Recently stayed in this hotel with three friends. We all had very comfortable, clean rooms that were attractively furnished. The hotel staff were very attentive to all our needs and only too willing to help and advise us on transport, places to visit and eating out. The waiting staff were consistently friendly and cheerful and we were impressed by the standard of food on offer. Can't praise too highly all the hotel staff whose attitude contributed to our enjoyable week's stay. It only takes about ten minutes to walk along the road into the city so it is well located for a city break. Parking is on site and always available. An excellent choice for business and leisure. Highly recommended!

"A nice stay in a cosy hotel"

4
25/08/2016

A very nice hotel only 10 minutes walk from the centre of Norwich. Good size room, a very hearty breakfast and a nice bar and lounge. Plenty of parking. The staff were very helpful and the morning waitresses very happy and helpful.

"Nice hotel"

4
16/08/2016

Me and my wife had a 2 night stay at the Annesley House and it was really enjoyable.The hotel is in a perfect position for walking into the city.Lovely building with nice lounges with a small bar in one.The garden at the rear of the hotel was really nice,with a small pond holding some of the biggest fish I've seen.Our room number '10' was a good size,and nicely furnished, fitting with the character of the building,also nice big sash windows that actually open.There was things I think that let our room down,one being 'no lock on bathroom door' and and some of the decor could be freshened up with paint,apart from that good.Food in the restaurant was good and reasonably priced,and staff very accommodating.Overall a good hotel and would stay there again

"Overnight business trip to Norwich"

5
11/08/2016

Very impressed by the standard of this hotel. Rooms are furnished to a high standard but keep a real boutique style. Little touches such as china mugs for your tea in room make a real difference. Breakfast served in the conservatory which is in a real garden setting surrounded by lovely flowers, make for a real relaxing stay.

"Stayed for one night and felt like being on holiday"

5
07/08/2016

We decided to celebrate our wedding anniversary a week early by booking a room for one night at this hotel. We thought we'd booked a simple bedroom and bathroom. On check-in, it turned out we'd been assigned a 1 bedroom flat (Garden House)! We had access to a private patio, a kitchen including: a fridge, cooker, sink, dishwasher, coffee-making machine. Supply of teabags (including de-caf), milk (in the fridge) and sugar. Bed was very comfy. Flat screen tv downstairs and upstairs. DVD player. WiFi (code provided). Cutlery/crockery provided. Clean and comfortable. We ended up buying stuff to enable breakfast self-catering, and it felt like we were truly on holiday. Would certainly recommend.

"Short Break"

4
05/08/2016

Highly recommend, welcoming staff, very clean and comfortable room in The Coach House. Breakfast Room/Dining Room very attractive overlooking the garden. The food very good both for breakfast and dinner and a bar/lounge with comfortable seating.

"Clean, comfortable and welcoming"

4
27/07/2016

This was my second time at The Annesley House Hotel. It is convenient for Norwich City Centre and it is clean, comfortable and welcoming. Excellent breakfast-a good range of hot and cold items. Very comfortable bed.

"I fully recommend! "

5
24/07/2016

I stayed here for one night whilst making a theatre visit in Norwich. Annesley House is a great Best Western and I have stayed in quite a few. The room was beautiful, quiet and cool and I had a good nights sleep. Nothing was too much trouble and I wish I could have stayed longer to enjoy the lovely lounges and garden. I would fully recommend!

"Quaint and convenient"

4
22/07/2016

Recently stayed at the Best Western Annesley House while in Norwich on a business trip and enjoyed our stay. While the rooms are small (we called them "quaint") and the amenities are not extravagant, the hotel is very convenient (you can walk anywhere) and comfortable, and the staff is very friendly. The hotel has a small bar, which is nice after a day of work. We were not expecting much of the restaurant, but our dinner was quite good. There are a limited number of hotel options in Norwich, and I would recommend this hotel.

"Comfortable one night stay"

4
21/07/2016

Attended daughters university graduation and stayed over one night. Very nice and friendly staff. My wife and I had a double room in the coach house block and this was large, comfortable and newly refurbished ( I would say). It had a large rain shower room and also a large fan for what was the 2nd hottest day of the year! My other daughter had a standard single room in the main building and it was small, hot and stuffy. The fan had no impact on a hot sultry night, making sleep fitful. This, of course, is not the hotels fault and being a listed building, air conditioning is not an option. However, it was for one night only and Breakfast was very nice, with a discount for booking well in advance. Would stay here again.

"Spacious & comfortable"

4
20/07/2016

Stayed for a night here having been before, it's a very nice hotel close to the city centre, the receptionist who greeted us was very cheery and upbeat despite the weather being super hot!! Our room was in a separate house across the car park, I loved the old style features. The accommodation itself was wonderfully decorated with lots of space as well as an en suite bathroom with a spa bath! My only very slight criticism would be that our room was right next to the busy main road on the ground floor so if you aren't used to sleeping with traffic that could be a problem. Overall, a very pleasant stay and would definitely come again to explore more of the grounds!

"Rather dated hotel"

3
20/07/2016

We arrived rather late and managed to get the last space in the car park. We had quite a heavy suitcase and found that our room was in a separate block and upstairs. The room was clean but the room really mirrored the rest of the hotel in the predominantly brown furnishings - seemed quite dated. It would have been nice to see a bit more colour - I can remember having brown curtains in the 80s. It was a warm night and we had to open the windows but we couldn't sleep all night because of the noise from the road. As we were staying another night, we asked if there was a quieter room for our second night. We were given a much smaller room, which, at the time was fine by us but again, we opened the windows because of the heat and there was a constant noise from a large pipe outside of the room. Breakfast was adequate but there was a phone-in programme on the radio and we had to listen to a man who was equating Brexit with happenings in the bible - not really what you want to listen to on a holiday break! Perhaps some music would have been nicer or even no radio at all. The hotel was in a good location to the city but although the staff were pleasant I think we'd choose something a bit more special and welcoming next time.

"advice"

4
18/07/2016

Very good for viewing Norwich, its historic sites and for good food restaurants. Everything is in walking distance, the hotel it self is lovely and the people are friendly. I would say it is the best option for families and business trips to the city. The countryside around Norwich is also worth visiting with the Norfolk broads not far north on the town

"Lovely place to stay!"

5
15/07/2016

We spent three nights in a lovely room in the carriage house. We had full English breakfast each day and two dinners. Room was well appointed, quiet, bed comfortable and large with fine bedding. The food was very good for a hotel restaurant and wait staff was efficient and friendly. The hotel is close to the old part of town, but buses stop right outside if you don't want to walk. Highly recommend!

"Wedding lunch "

5
13/07/2016

I had an amazing lunch on my wedding day , food was lovely every body enjoyed, the manager is lovely and everything was just perfect , we could bring our own wedding cake and flowers and the table looked lovely ! We will be going back for our anniversary meal every year , the garden was lovely with the pond , the bar inside is cute , just what I wanted for a small intimate family wedding lunch .

"Lovely hotel overall"

4
12/07/2016

My girlfriend and I spent two nights at the Annesley House Hotel recently. On arrival at reception we were greeted by a female member of staff who checked us in and advised us where our room was. We were asked (in what I felt was a rather uppity manner) if we wished to order any meals etc. The hotel itself is housed in a number of buildings, reception, the restaurant and some rooms in what was the main house, our room was situated in what used to be the Coach House. It was on the upper level of two and was lovely. We had a slight issue with the heating controls, but the room itself was very comfortable and very quiet. Was very impressed with the hotel itself, however breakfast at £11.50 was extremely expensive, so we did not eat at the hotel at all.

"Super"

5
12/07/2016

Staying at the hotel for 3-nights. I have a super room with lots of space, very well appointed. Staff are excellent and the meals so far have been super. Tried to book for next week, only to find out that it's fully booked so somewhat disappointed. Will definitely stay again.

"Pleasant surprise!"

5
04/07/2016

This is the second time I've been to a hotel this year. This hotel was far better than the previous one - more comfortable, more welcoming, quieter and a good location too. I didn't know Norwich at all before this trip. Staying at this Best Western hotel added to the weekend, making it a very pleasant trip. The hotel is walking distance from the city centre, which made it easy to meet up with family and friends who live in the area. Great!

"After a rocky start, had a pleasant stay"

4
03/07/2016

We stayed here as a group of 4, celebrating two birthdays, just for one night. Unfortunately we decided to come to Norwich on the day of the parade, this caused absolute carnage around the city centre because of many roads being closed and people trying to find diversions. The entrance to the hotel was actually one of the roads which was closed therefore we could not get down it. We rang the hotel and asked what can we do and they suggested parking down a road and walking to check in, but they did not mention every single road in Norwich seems to be permit only! The journey from city centre where we had been shopping to the hotel should've been a 15 minute car journey, this took us 1h and 45m. The hotel had said they sent emails to every customer prior to this weekend stating the issues we might have, but no one in our party received this. We asked why they couldn't call us to warn us but they explained they could not call 50 guests. They did give us 40% off the rate of our room as we felt this was not acceptable, the manager eventually tried to be accommodating in circumstances which were out of his control to an extent. Our room was nice but bathroom could do with modernising, we stayed in the separate building after asking for a room with a bay window. Our friends stayed in the main building where reception is and their room was definitely smaller and slightly more dated. Definitely ask to stay in the separate building if possible. The downstairs area was much more modern and was nice to sit in the bar area after having dinner in Norwich. The location of the hotel was good.

"1 night stay, ahead of UEA open day"

4
02/07/2016

I stayed in an Executive double with hubby, and daughter had a Standard single. Beautiful building, with pretty gardens. Bar, Lounge and Conservatory, where breakfast is hosted. Rooms are in separate buildings, which was great for us, but if you have younger teens, might be worth checking with the hotel if you want them closer. The single room was very small, gorgeously cute, but not suitable if you're blessed in the height department, luckily we're more hobbit proportions, than basketball player :). Executive room, huge comfy bed, in beautifully decorated room, with lots of thought given to the little extras, such as a docking station for you tablet, and HDMI charging point. Waterfall shower and standard shower in a genourous sized cubicle. White company toiletries and hairdryer. I slept really well, hubby is a lighter sleeper than me and closed all the windows so as not to hear traffic. Breakfast was lovely, the waitresses are clearly well trained and excellent at their jobs. I recommend the hotel and only wish we had stayed longer.

"Lovely Hotel in Norwich"

4
29/06/2016

Great Room clean and tidy well presented hotel nice friendly staff cannot comment on food as I didn't eat there Menu's for evenings meals looked good Breakfast or even Toast Juice or Coffee could have been included in the room rate

"Nice hotel and Staff"

4
28/06/2016

Nice Hotel and Staff, Food was great, and had drinks and lunch in Garden. We had room at top and found the Stairs hard to get up with a bag that is the only thing wrong, 100% we would return to the hotel

"Lovely tree lined road into Norwich"

4
27/06/2016

Stopped here for one night for wedding anniversary, close to city centre, within 10 minutes stroll. Hotel very quaint, we stayed in the adjoining house Walsten House all in same grounds. Nice room, bit dated but all in all, nice and comfy and clean. Bed really comfy. Stayed in that evening for dinner, quality food and staff very friendly. Cosy lounge areas for afterwards with plenty of room to relax. Breakfast also freshly cooked to order and very tasty. Enjoyed our mini stop over, well placed for city centre, just far enough out. Would recommend. Nice décor in restaurant which is a conservatory overlooking garden and fishbone. Seemed more elderly guests were present at the time of our stay.

"Fantastic Visit to Norwich"

5
23/06/2016

Our stay in the Annesley House Hotel was way above our expectations. Superb staff, accomodation, convenience for city centre and car parking on site all made it a huge success. Our friends made the booking but we could not have done better ourselves, full marks to them.

"Exploring Norwich?"

5
21/06/2016

A great, friendly, value for money, 3* hotel on the edge of the city, well located for a first time visit to this lovely historic city. Walking into town - we arrived by train - was an easy flat stroll of about 25mins past many interesting sights and, of course, the odd shopping mall, on the way to the castle and cathedrals of which there are two, like Liverpool. We had an executive room which was spacious, comfortable and well equipped. Breakfasts were excellent and unusually, freshly cooked to order, whilst we took advantage of the range of juices, cereals and fruit on offer. Tea. coffee and hot toast readily available. Looking for a base to explore Norwich? Look no further!

"Exactley as expected - good service, good food and pleasant staff."

5
21/06/2016

Annesley House is a great place to base yourself when visiting Norwich. It is within walking distance of the centre (about 5 - 10 mins) but far enough away not to get any 'noise'. The place itself is not a modern hotel and built up of several annexes all on the same plot. The rooms are very comfortable, the service is great and the food is excellent. I have used this place 20+ times on business trips and wouldn't hesitate to go back.

"Wonderful Staff"

4
15/06/2016

Just a one night stay, Saturday, (visiting to see Rod Stewart at Norwich Football Stadium). Arrived 12.30 for 13.00 earliest check in. Reception willing to try to see if room ready but I said not to worry as we would go into bar for a drink and sandwich. This caused the only complaint I have. We were told that they had a large function on and so could not offer any food. Not really good enough in my view but the staff were so friendly and otherwise helpful, Room was good size and standard. Very clean. Breakfast was very good. Happy to store our luggage until we left at 2.00p.m. long after check out of 11.30a.m. Would definitely recommend as very good value hotel.

"Excellent overnight stay"

5
14/06/2016

Short overnight stay, So close to city centre. We stayed in the annexe. It was quiet but cosy even though the hotel is on a busy road. Had a delicious breakfast in the conservatory. Staff very helpful and pleasant. We will be back soon.

"Great hotel"

5
13/06/2016

Quite close to town, but outside the congested area. Wonderful breakfasts - good selection of fresh fruit, croissants, cooked breakfast. This is made to order rather than being left standing in hot serving dishes - I do hate the luke warm and rubbery texture of most hotel breakfast these days. The staff are polite, helpful, cheery, chatty and know exactly what they're doing. We had 3 very comfortable nights here and would recommend it to anyone.

"No faults"

5
12/06/2016

I decided to treat my wife to an overnight stay here for our wedding anniversary. Our room was in a annexe off the main building and was very spacious, clean and had a spa bath. My wife was surprised to find a 'decent hairdryer to deal with her thatch' and the room was equipped with a docking station for ipad. The restaurant was lovely and the food was amazing. The sirloin was cooked to perfection and was served hot. I would definitely come here again despite living only 5 miles away.

"Lovely hotel"

3
09/06/2016

Stayed overnight at Annesley House Hotel to go & see Rod Stewart concert at the football ground. Ideally situated 15 min walk to the city centre; 15 min walk to football ground. There is plenty of car parking places at the hotel. The hotel itself was lovely and the staff very friendly & helpful. Breakfast was good but had to pay extra for it which made it quite an expensive stay. The reason I have marked this hotel down is purely because of our bedroom. We stayed in room 24 which is at the very top of the main building, at the top of some small, steep, winding stairs. This made carrying luggage up & down extremely difficult. I know someone has to use this room but to put two 65+ in there seemed inconsiderate. There were also steps to go down to the bathroom, precarious at night. The bathroom was pokey and the flannels we were supplied with were dirty. As it was an attic room it was extremely hot during the night & as it was on the main road it was quite noisy with the window open.

"Super Hotel in a super location!"

5
05/06/2016

We have just returned from a 5 night stay ay the AnnesleyHouse Hotel in Norwich. The location is excellent, being just 5 -10 minutes walk from Norwich City centre. Access from the A11 is incredibly easy - just follow the signs to the City Centre and the hotel is on your right just after The The Eagle pub. After checking in with the ever-cheerful and helpful Donna, we settled into our ground floor room - large enough, well equipped and spotlessly clean. After travelling all day we opted to eat in the hotel Retaurant. This is pleasantly situated in a very large and airy conservatory linking two parts of the hotel. The comfortable bar with it's chiming grandfather clock makes for a very convivial start to the meal. You can order your food here while you have your pre-dinner drinks. The food is EXCEllent! and served by the friendliest and efficient staff. We heartily recommend this hotel and would stay here again.

"Difficult to fault"

5
04/06/2016

I usually manage to find something to find fault with and I hardly ever give 5-star but I have to make an exception for the Annesley Hotel. We chose this hotel as being an attractive-looking property with peaceful grounds within walking distance of the City Centre. Yes - it is all these things. Also very nicely maintained inside and out, two comfy lounges, three good nights' sleep, excellent breakfast, helpful staff and proper beer (Adnams) in the bar! We were slightly concerned about being on the main Newmarket road - needn't have been. Very quiet at night. All in all, we were very pleased with our choice and would have no hesitation staying again if we re-visit Norwich.

"IDEAL LOCATION"

4
03/06/2016

Good hotel in quiet location even though on main A11 road. Selected for on-site free parking as opposed to many city centre hotels. City only few minutes in car. Using postcode my satnav took me to road at rear [no access] so stick on the A11 "Newmarket Road" where entrance easy to spot on approach. Would use again and agree with other reviewers' favourable comments.

"warm welcome, and walking distance of the city"

5
31/05/2016

just had a weekend here with my wife and i cannot compliment the staff enough on their hospitality skills. From the moment we arrived to when we left nothing was too much trouble. Add onto that the comfort of the room and the generous breakfast and you're onto a winner. The hotel is a short walk from the city centre and all of the main sites. The only minor issue was the shower which wasn't very powerful.

"Magical break"

4
29/05/2016

Made very welcome, staff very polite and helpful. Very handy for town centre and visiting Plantation gardens and the cathedrals, all within twenty minutes walk. Rooms very comfortable. Our stay was in Walsden House to the left of the main building. No hesitation in booking another stay if staying in Norwich again

"Friendly and homely"

4
28/05/2016

Made very welcome not just one of a crowd! Very handy location for the city centre and cuts out car parking costs. Very nice meals. Rooms were good. Only negative was the noise of the hairdryer from another room at 6am. Would stay again.

"lovely quaint place"

5
27/05/2016

stayed twice now, when visiting my university last year and the night before i moved into my accommodation in september! lovely rooms, comfortable with everything you need!! food is amazing!! breakfast was yummy... choice of full english and also a basic breakfast of toast and cereals. a close 10 min walk to the city centre

"A little gem"

4
26/05/2016

Visited in December whilst on business in the city. Stayed in the separate house to the left of the hotel. Room large & well decorated. Had an apartment feel due to size & extras such as a DVD player. have since tried to re-book but has been full which is surely the sign of a quality establishment. Will hopefully use again in the future.

"A very friendly well appointed hotel for business or leisure"

5
25/05/2016

I stayed 3 nights at the Annesley Hotel recently. The room I was given was well maintained and really quite pleasant. The decor was modern but not minimalist or austere. It was a refreshing change to stay somewhere that wasn't corporate or too stuffy. Lovely quality sheets, dressing gown and towels. The water pressure on the shower in the room was quite poor although I forgot to mention this at checkout. Breakfast was lovely, a choice of continental or cooked breakfast that arrived speedily and hot. Dinner had a good choice on the menu, although a little pricey at £8+ the toasted standwich was very tasty. There is a nice lounge and comfortable bar area for the evening. The highlight of my stay was the reception staff and breakfast staff. They were all really knowledgable, approachable and really friendly. The all came accross as loving their job. The cleaner was friendly too, did a great job of keeping the room tidy and clean and said hello too. They are an asset to your hotel. The hotel is only 10 mins walk into Norwich center and the shops and restaurants. Norwich is a lovely city and I will be back and stay at the Annesley House Hotel of course! Thank you

"A find"

5
13/05/2016

Comfortable hotel with excellent food and helpful staff. Plenty of choice at breakfast with freshly cooked food, and a really good dinner on the one evening we stayed in. Location very good, easy to get to with enough car parking. The decor in our bedroom was a little dark and formal - other rooms looked lighter and brighter. We left something in the room by mistake and the staff were kind enough to find it, contact us and send it on by post - a very nice gesture.

"Shopping Spree"

5
09/05/2016

Have just returned from a great visit from this fabulous hotel. The staff are very obliging and nothing is too much trouble for them. The breakfasts are wonderful with a great choice. In the rooms there is plenty of tea & coffee to make for yourself. We had dinner with them for one evening and again the standard of food was fantastic. Would definitely recommend staying here and wouldn't hesitate to return.

"pleasant last minute stay"

4
06/05/2016

My husband and I stayed here for our anniversary. We booked on the day we were going. It was easy to find, plenty of car parking and grounds were very well kept. The building has kept a lot of the original features and was clean and decorated nicely. Staff were friendly and checked us in quickly, explaining all we needed to know. our room was in separate building. It was spacious and had everything we needed, little cool but soon warmed up. bed was very comfortable. We went into the city, just a 5-10 minute walk. Had we seen the menu at the hotel, we would have stayed as it looked fabulous. Breakfast was plentiful and cooked well, presented nicely. again, staff were friendly. Dining area was clean and bright and looked freshly decorated. check out was easy too. had a quiet drink in the bar. I was dubious about going at first as so close to city, but it was worth going and i wouldn't hesitate to book again, price was good too

"Best place to eat and stay"

5
03/05/2016

This was my 4th or 5th visit, and I have to say I would not consider staying anywhere else when my company sends me to Norwich. Even when I couldn't get a room I still booked in to the restaurant because the food is better then 95% of the places in London. Add to that the excellent service, excellent value for money and you get an excellent stay. Well done all, keep up the good work, hope to see you June or July.

"Excellent Stay"

5
03/05/2016

My family and I were clearing out my father's flat 1/2 a mile away so we needed a bit of luxury nearby.A good breakfast and a good night's sleep in comfortable beds before we returned to Bournemouth. All of these were achieved in the Annesley House Hotel.

"Great value stop over"

4
25/04/2016

I found this hotel to provide everything I expected. It was easy to find, close to the city centre, had secure ample parking, friendly staff and clean, well equipped rooms. It was also cheaper than any of the budget hotels you would normally think of in the area and came with a bit of individuality and personality. The restaurant was also very good offering two menus geared to high and low budgets. I've no hesitation in recommending it and will certainly use it again the next time I'm in Norwich

"Stayed on a Friday for a visit to the theatre"

5
21/04/2016

Great location with a short walk to the city centre. We had an executive room next to the main hotel. Lovely large room and great bathroom with jacuzzi bath. Great breakfast served piping hot. Easy free parking and free internet that works.

"Great hotel for the price"

4
20/04/2016

We came here a one night stay for my partner's birthday. The room was very clean, had both a bath and a shower, it was perhaps a little outdated but that didn't bother us. The room was just very very warm, only found out how to turn the heating off the next morning which was our fault! Most staff were lovely and friendly apart from one gentleman who checked us in and served us at the bar, that's why we knocked a star off. Great location, 15 minute walk into town on the main road.

"Another excellent week-end in Norfolk"

5
18/04/2016

This is my second stay at The Annesly House Hotel and it is the only hotel I would consider using in Norwich . The rooms are excellent , superb dining and plenty of car parking . The city centre is only a short walk away

"C & S Wirral"

5
13/04/2016

Another great Best Western hotel, my wife and i stayed for three nights and could not fault anything, lovely pleasant courteous staff, lovely room, lovely food in the restaurant. a lovely lounge to relax in. thank you to all of the staff for making our stay so enjoyable.

"Plumbing Problems"

3
11/04/2016

Most things about this hotel were fine... but extremely low water pressure rendered the shower out of order. There was barely a slow trickle. The loo wouldn't flush either for the same reason. Alternative accommodation should have been offered elsewhere. I'll probably avoid Best Western in the future as this is not good customer service. This otherwise would have had a five star recommendation from me.

"Excellent hotel"

5
11/04/2016

We stayed for 2 nights, arriving at 10:45pm on our first we had a warm welcome and were given our room key. We were in the coach house and the outside was well lit. The room (41, Executive Double) was spacious and tastefully decorated. The bathroom was modern and very clean. The bed was very comfortable. Full English breakfast on both mornings was delicious, the staff were very friendly. It was raining on the first morning and there were umbrellas in the coach house so we could reach the main building without getting soaked. I don't have a single negative comment to make. Thank-you Annesley House Hotel for looking after us so well.

"Visit Norwich"

4
05/04/2016

Great hotel to stay to visit Norwich walking distance for sight seeing. Staff very helpful good english breakfast,room very clean.would like to stay again plenty more to see in Norwich. Surrey House is a must a sight to be seen free and beautiful.

"Amy"

4
02/04/2016

Visited on 3 occasions over 2 months, I was anxious as traveling alone but have felt very welcome. I'm sad my course has finished and won't be returning!! I would recommend, close to city, clean and friendly. Will have to find an excuse to visit again!

"Expected Better."

2
27/03/2016

When I first made my booking I specifically requested a room that wasn't facing the main road due to me being a light sleeper. Upon arriving we were directed to room 10 which faces the main road/car park. I spoke to the duty manager and was informed that there were guests that were staying for 2 nights so they had to move several guests around, this told me that their value was greater than mine. I informed the manager that if I had known about the room issue before travelling nearly 4 hours I probably would of stayed somewhere else. We settled into our room the best we could. The next issue was the most ridiculous ironing facilities, a small unusable board that folds out of the wall that was ill placed in the room. The next issue was the low powered shower that took several minutes to get warm, surely a power shower should be fitted? I certainly didn't enjoy the mass of creaky floorboards above us, so with road noise and noise above us what else could be of issue. The bed. I don't think the mattress has been changed or at least rotated in quite some time. Both my partner and I didn't sleep well as she often rolled into the middle of the bed and we both slept with our feet elevated, again not good. Oh yes, there was a nice bath robe in the wardrobe, just the one so I supposed we could of shared it. Any positives? The breakfast was good and the waitress very friendly (but you have to pay extra for the breakfast) Also the location is very good, the town centre is 10/15 minutes away walking. Cheaper hotel brands have delivered much better.

"great place to stay"

4
25/03/2016

the hotel is very clean and tidy, but has a very relaxing atmosphere, the staff were all very friendly and really helpful. The room we had was very good and to a high standard. we were a little disappointed however with the shower which was lacking in pressure, we did mention this but they were unable to improve it. the breakfasts range from a quick getaway or continental or full English, all of which were well presented. full English was perfectly cooked and good quality. in the evening there is a choice on menu including fine dining, we ate in the lounge as we had been sightseeing all day and had eaten well at lunch decided to have the whitebait starter as a main (menu's very flexible) it came with the largest chips ive ever seen. thoroughly enjoyed our meal and relaxed as if we were at home. we will certainly return.

"Good base to explore Norwich"

5
21/03/2016

Ten minutes walk from the city centre, this lovely small hotel makes an ideal place to explore the delights of Norwich. We had a great weekend and would recommend it without hesitation. Rooms are either in the main hotel or in satellite buildings - we were in the Coach House (4 rooms) which was quiet and cosy.

"Ideal hotel for UEA parents"

4
18/03/2016

Comfortable and very friendly and helpful staff, though large double bed is 5' not 6'. We asked for a quiet room and were put in the Garden Room which is actually a separate two floor suite with full kitchen facilities. The dining room was full on the Saturday night and the menu looked very good - in retrospect wished we had just fed our son there rather than traipsing into the Cote Brasserie which was very noisy. Breakfast first rate. Easy walking distance to centre.

"tracing family history"

5
17/03/2016

A small but quite outstanding hotel. The staff where very helpful and the food outstanding . I would like to thank Barry and his team for looking after me so well. my room was quite small but very cosy and very clean.

"Fantastic food!!!"

4
15/03/2016

If you stay here you must done in the restaurant!! The food and service is fantastic!' Have stayed here 3 times now due to daughter being at Norwich university The only negative things to say was that the room was very cold on arrival and that the shower wasn't that good

"An excellent hotel"

5
13/03/2016

Very comfortable caring helpful staff and excellent breakfast. Some rooms now looking a little tired but they are being renovated one at a time. Good bar but evening meals from the cheaper menu were not as good as a restaurant where fresh food is cooked on the premises.

"Good Location & Nice Communal areas"

4
11/03/2016

Hotel location is very good for central Norwich, just a 10 minute walk. Bar and restaurant are very nice. Breakfast was great (I didn't have dinner). Staff very friendly and helpful. There is a reasonable amount of free parking. I had a single room and although it was fine and had everything I required it seemed a bit pokey and the bathroom was a bit formica. I can't comment on the other rooms though.

"A lovely hotel"

5
06/03/2016

We would definitely use this hotel again if we re-visit Norwich. Very clean, nice decor and great breakfast. The staff were also very friendly. The hotel is very convenient for the town centre - ideal for shopping and theatre and restaurants.

"Annex"

5
03/03/2016

We booked 3 nights here through the main B.W. website using our points for a free nights stay. This means the first night is room only so breakfast is not included. No problem there , just a warning to any who might not realise this. The girl on check in was Shelley who is absolutely great. She made us feel welcome and put the deal into a neat package as the website had made it a 1 and 2 nights stay in different rooms. We were given a large room in the Annex to the left of the main building . Superb facilities and service all round. Breakfast is a Cereal /fruit buffet followed by table service for a cooked version if desired. Our table service was very good from a young girl whose name escapes me , everyone was always very professional and polite. Cannot wait to stay here again when time allows .

"Perfect"

5
26/02/2016

Delightful, friendly, helpful and convenient for the city with a lovely, comfy, well appointed room. The beds were great too. Breakfast was good, parking was easy and we really couldn't have asked for more.

"Great location, spotless hotel"

5
22/02/2016

5 minute walk from town, hotel well situated with ample free parking. Staff very attentive and room was spotless, tea making facilities, large wardrobe, bath and shower. Breakfast was very tasty, plenty of choice from fresh fruit and cereal to a delicious cooked breakfast. Stayed for 2 nights and had a great time, couldn't fault the hotel or staff. Have booked up for another stay in March.

"Short Break whilst Bedroom Redecorated"

5
12/02/2016

We have stayed at Annesley House three or four times now and have never been disappointed, it is so convenient for the City Centre and marvellous shops, all the usual major department stores, plus Jarrolds, Norwich's own unique department store, superb! There are also numerous little side streets where you can wander and find interesting and unique individual shops, a shopaholic's dream. But back to the Hotel, it is a mixture of four or five buildings, some are rooms within main buildings, some in an annex and some converted from the coach house or garden house, but all are immaculate, very clean and comfortable, and despite sitting between two major roads in and out of the City, noise levels are well within the comfort zone. The staff are so friendly and helpful, and it so reassuring that the same faces are evident on each return visit, they obviously enjoy working there, and greet you as old friends. The food cannot be faulted, and again the kitchen staff are so helpful, so even when they get awkward customers like us that want to mix and match and play about with the menu they are more than happy to oblige. So yes, more than happy to recommend Annesley House for any kind of visit, business, social or like us leisure, confidant you will not be disappointed, and do enjoy the Fine City of Norwich.

"Stayed 1 night as a couple weekend in Norwich"

1
11/02/2016

We chose this hotel for its location, walking distance to the centre of Norwich. Only took 10 minutes so perfect location. The staff overall were excellent, attentive and friendly, nothing too much trouble. The room was spotless, warm and even though at front of hotel very quiet. Really nice relaxed atmosphere in lounge bar. Breakfast delicious. Would recommend this hotel without hesitation.

"Very Cosy Hotel"

5
07/02/2016

A one night stay whilst on business in Norwich. I would recommend this hotel. It is just a short walk into the city centre and also has ample parking available. The staff on Reception and elsewhere in the hotel were efficient and friendly. My room was in the annex but it was clean and comfortable. I ordered a room service evening meal and breakfast - both were delivered promptly and were of good quality. Overall, I thought the hotel offered good value for money. The only slight gripe I had was that it would have been nice if the heating had been put on in the room prior to my arrival, particularly on a chilly February day. However, the three radiators in the room soon got everything warm and cosy. Will book here again next time I am in Norwich.

"Norwich central"

5
05/02/2016

Booked hotel for visit to Norwich Theatre Royal. Ample parking and great service throughout from the staff. Walking distance to city centre. Bus stop size shower, no bath (not that I cared). A good start from Best Western options.

"hotel in Norwich"

4
04/02/2016

The hotel is within easy walking distance of Norwich city centre giving access to shops, restaurants and attractions; the hotel looked well cared for and was warm, clean and well decorated inside. We were welcomed by reception staff, given our key and directions to the room which was very big and comfortable; both the bedroom and bathroom were very clean and although the bathroom was of an older style, it was well equipped with plenty of towels and bath robes. Breakfast was excellent, with plenty of choice and good service on all three mornings. We only had dinner once, as we were visiting relatives, but it certainly deserved its two rosettes and we wouldn't hesitate to eat there again. We very much hope to stay here again in the near future.

"Overnight in Norwich"

5
03/02/2016

A very comfortable hotel within walking distance of the city centre. We were there for only one night (although I have stayed there twice before) and were on a bed and breakfast basis. The breakfast was excellent.

"Excellent staff"

4
30/01/2016

Just stayed one night at this hotel, must say how brilliant the staff were, ,good clean room, Huge shower. Every thing you could need in the room, breakfast was excellent, really set you up for the day

"Two Night Business Stay"

5
29/01/2016

Always stay here when in the Norwich area. Short walk into the city. Friendly staff, good food and a high standard in general throughout. It is a quiet and friendly hotel where people seem to return quite frequently.

"Very comfortable and friendly hotel."

5
23/01/2016

I come up about 3 times a year to visit my father who lives a 10 minute walk away from the hotel. I find the location extremely convienient with a bus stop outside. The hotel is very relaxing, providing a wonderful breakfast, everything I need in the room and good value for money.

"A gem"

5
21/01/2016

Not in the centre of Norwich but with bus stops outside or 5 mins walk from start of main shopping street. A small hotel with comfy quiet lounge and also a bar area.The 2 buildings are linked by a corridor with a grapevine, but no heating on coldest few days on the winter- a very minor concern however.Staff friendly and helpful. Shame it was too cold to use the lovely outdoor garden area, will go in summer next time. Room tastefully decorated and calming.

"A friendly retreat"

4
16/01/2016

A very good, well managed and friendly hotel with a welcoming and well ordered ambiance. On the southern edge of the city centre with good car parking. Cosy bedrooms with modern bathrooms. Good breakfast options with attentive staff. We did not use the restaurant in the evening.

"Lovely Hotel"

5
15/01/2016

Spent a couple of nights here in-between Christmas and the new year. Check in was quick and our room was in a separate block which was nice and quite. It was large with a huge bed. Bath had a spa in it. All clean and tidy. We had breakfast on both mornings which was freshly cooked and wonderful. Only a 5 minute walk into town which had loads of shops and pubs. Would definitely stay here again. Great service.

"Wonderful winter break"

4
12/01/2016

Decided to take long weekend break after Christmas/New Year to relax. Chose Norwich as we did not know the area and wanted some sea air and view the town. We were not disappointed. We booked the Garden Suite as we prefer not to have large meals and are happy to self cater. The facilities are excellent, with comfortable lounge area, full kitchen and very comfortable bedroom upstairs. From check-in to departure all of the staff were extremely helpful. We had a very good evening meal on Saturday. Norwich is a delightful town with great Castle & Museum. Easy to reach from the hotel with lots of shops, tea rooms, market to enjoy. We then drove to North Norfolk coast (about 1 hour) which has wonderful walks and bird sanctuaries. We were lucky with the weather but this was an ideal break. We'll be back.

"Good hotel close to Norwich centre"

5
10/01/2016

This well situated hotel offers very pleasant, quiet and comfortable accommodation, much thought is clearly given to decor. The restaurant is a light, cheerful place. I thought the evening menu this time was less inviting than during my previous stays - I suppose it was winter food, I have stayed in the summer previously and found the food very good. The reception area is a little cramped, but it doesn't matter a great deal. I had a particularly good room price deal this time. I have stayed there three times and if I need to be in Norwich, I will go back again.

"Average"

3
09/01/2016

Freezing room, quiet though. Miserable and gloomy lighting (low energy lamps). Clean yet depressing and aged bathroom. Toiletries and tea making supplied. Clean bedding and towels. Bed was comfortable. Price slightly high- All in all acceptable and 'meh'.

"Mmain Summer holiday"

4
03/01/2016

We had a spacious room on the ground floor of the converted second georgian building that is 20 yards from the main hotel. Situated on a main bus route and about 15 minutes walk from the centre of Norwich, with all its amenities. A nice pub selling good food is 100 yards away. The hotel restaurant is very nice although not cheap. Breakfast very hearty and well presented, staff friendly and helpful. Car park is private and spacious enough. This is a genuine edwardian building with attractive unique features.

"A wonderulf find !!!"

5
02/01/2016

My wife booked this for a one night stop-over. After our last experience at a Best Western, I was somewhat nervous. How wrong I was !!!! Proper staff, proper well maintained rooms and cleanliness of a high degree. Thanks to all at Annesley House. A great room that HAD SPACE. Why are all Best Westerns not like this. Eleven out of Ten...

"Great Hotel"

5
31/12/2015

This Small Hotel had everything we wished for, helpful staff, a warm clean comfortable room, wifi throughout and very close to the city centre (10 min walk). We will deff stay again next time we are in Norwich

"Nice enough"

4
31/12/2015

Good parking, rooms very comfortable ( a little small) . Could do with a proper shower in this day and age rather than a mixer shower. Friendly staff, who were helpful. Very reasonable price for rooms - didn't have the breakfast as that seemed a bit steep

"Lovely hotel, ideal location"

4
22/12/2015

We stayed for a shopping weekend before Christmas in Norwich. The hotel is a little dated in places, but both the communal areas and our room were spotlessly clean and well cared for, and the conservatory restaurant where we had breakfast was lovely. The hotel is fabulously located just ten minutes easy walk into Norwich. Breakfast was lovely and the staff friendly and polite.

"christmas stay"

5
21/12/2015

Could not fault this hotel was exactly what we wanted.ideally located for shopping in Norwich.very pleasant and helpful staff,excellent food and clean rooms,would highly recommend and will be using again

"Cosy"

3
16/12/2015

Second stay here for a Christmas shopping weekend. Nice cosy hotel . Didn't have such a nice room this year though . Both times we have been in the Walsten House annex . The rooms are nice enough , although the bathrooms are a little tired and have been in place for about 20 odd years by the look of it . It's very clean and the breakfast is delicious although we found the breakfast coffee very bitter but that's personal taste and the tea bags to be if poor quality . The location is perfect for the shopping area of the city and it's an easy 10 min walk. The staff are really friendly and hard working . Lovely service by the pretty waitresses in the resturant which is a nice modern conservatory . We will definitely go back there and hopefully be allocated a room in another part of the hotel to be able to compare the accommodation . Our room was an upgrade from the standard so I would be reluctant to have a standard one in case it was even more dated as I enjoy a bit of luxury when on a weekend break . All in all it's a good hotel for a few nights away in that city and the food and general Cosy feel makes it a good winter break choice

"Very good location, great room, helpful staff"

5
11/12/2015

Great hotel for a short break in Norwich. Excellent room with very nice staff. Stayed a couple of nights and walked to the town. Good parking facilities and a great location. I will be staying here again.

"Value for Money"

5
30/11/2015

Annesley House Hotel is a very special Hotel where all the staff care about the level of service and standards they deliver to all guest. I stay at this Hotel around 30 times per year I also stay other Hotels around 40 plus times and the level of service and standards operating within this Hotel are far higher. I would use the word Care to example the Hotel staff as they all genuinely demonstrate complete empathy and care about the guest - this is a rare experience I can tell you. The quality of the food on offer is also much higher than a standard hotel. The rooms are well fitted out and everything works as it should.

"Great location, lovely hotel"

5
29/11/2015

Less than half a mile from the city centre. I stayed in one of the attice rooms with a marvellous comfortbale, king sized bed. It;s three stars but the facilities in the bedroom are at least that of a hour star! The hotel has good parking and the reception staff helpful. I would definately stay here again.

"Very comfortable stay"

4
25/11/2015

Recently stayed at this hotel an I have to say for the money it was very nice and comfortable. It wasn't far from the centre of Norwich and they let us park our car there the next day while we went shopping. The room was very spacious and the bed was very comfortable. The breakfast was nice and the staff were so helpful. Our room was in a house to the side of the main hotel, which for us was very suitable as I could park my car right outside our room. Only slight criticism was that our room had paper hanging down on the ceiling in one corner but apart from that the room was very adequate and cosy.

"NEXT STOP K2!"

4
24/11/2015

Clean, pleasant room with a particularly comfortable bed and the staff were helpful and efficient. The restaurant menu would cater for most tastes though it was a pity that in some instances the food was served in silly metal baskets and on pieces of wood - what is wrong with china plates and dishes? We were also disappointed that the mobile phone ban in the restaurant (advertised on the hotel's website) was not enforced. Finally, guests being allocated rooms 23 or 24 should be warned about the narrow (dangerous) final flight of stairs – the agility of an ibex was required to scale the stairs safely, alternatively ropes and crampons would have been helpful!!!!!

"Lovely cosy hotel"

4
21/11/2015

Very clean, beds very comfortable. Windows can be opened (I like fresh air!), tray with tea, coffee, herbal tea, biscuits, complimentary bottles of water. Breakfast included selection of cereals, juices, continental meats cheeses and pastries, and full english cooked fresh to order, served hot by smiley waiting staff - excellent! Free parking on site for easy ten minute stroll to town so no need to move car. Comfy lounges. I agree shower water pressure not great, so have a bath instead. I would definitely recommend.

"Great One night stay"

4
16/11/2015

We have stayed here before and left car in hotel before checking in and walked into Norwich. This hotel is a great location for this. The room was very comfortable but a bit tired in decor. Warm and comfortable with tea and coffee supplied.

"loved it"

5
15/11/2015

What a lovely hotel - very quirky and quaint. Stayed her for my birthday and to do xmas shopping. About 10 mins walk to centre (and what a great shopping place). We had a room at the top of winding stairs which would not suit elderly or anyone with walking problems but there are ground floor rooms. There is a small bar and separate lounge area. The receptionist was friendly and the young girl on breakfast was really bubbly and helpful. Would definitely return...

"Very friendly - amazing beds!"

4
14/11/2015

Very nice and friendly place! Lovely and quiet and some beautiful seating areas for relaxing! The can be somewhat temperamental, but all issues resolved swiftly. Probably the most comfortable hotel beds I've ever slept in! Truly a great night's sleep and very reasonable bar prices too!

"Average hotel, average pricing"

3
09/11/2015

Selected for a work visit to Norwich. Room was pleasant enough but the bathroom was a little old fashioned, with absolutely no water pressure. The hair drier was attached to the wall and after a few minutes became too hot to hold in your hand. Breakfast was good, with generous portions. Check in was efficient, although the manager was grappling with a new system, she was pleasant and helpful with directions. Not all the rooms are in the main house so as a single female traveling I was a little concerned about the walk to the separate building late at night.

"Pleasant stay"

4
09/11/2015

We were visiting family and wanted an overnight stay. The room (10) was large and well equipped. Despite being on the ground floor and facing the main road it was very quiet, if not rather warm despite turning off the radiators. The bathroom was a little tired and the shower rather weak but all in all adequate. Breakfast was extra but was lovely and the waitress very smiley and efficient. The staff generally were good , especially the bar man who was very helpful. I would have no qualms about staying there again.

"Adequate"

3
02/11/2015

Arrived around 10pm on Friday night after a day at work and a 3 hour drive. The bar was still open and we had called ahead to let the hotel know our time of arrival. The member of staff on reception wasn't very friendly. No offer of a map or information about Norwich. As it happened, we were visiting family so didn't need advice, but it wasn't a very good welcome for anyone new to the city. The room was ok - at the top of the building via lots of sets of steps and winding corridors. Good size bathroom and comfortable bed. Great location and very easy to walk into Norwich city centre. Breakfast wasn't included so can't comment on that

"Still Delivers"

5
28/10/2015

Have used this hotel since 1995, if I remember correctly. Keep going back, either on my own or with partner, as it remains an individual haven amongst so much corporate blandness. Room clean and tidy. Excellent breakfast. Excellent staff. Good room service. Ate in dining room on only one evening -- excellent. Helped organise flowers, cake, and champagne for my partner's birthday. Fantastic. Short walk to city centre to enjoy the many cask ale pubs Norwich has, so make use of hotel car park and leave vehicle there. Keep on doing what you do, and doing it very well.

"Visiting the family"

5
23/10/2015

Spent 3 great days visiting family that we hadn't seen for along time in Norwich. This hotel is a great location for any stay if you want to see the city. All the service and staff are great. The food evening or breakfast is very good.

"Will stay again"

4
22/10/2015

Stayed 2 nights midweek whilst visiting the city for business. My room was a good size, clean and no issues. Nice breakfast each morning with a good choice. Friendly service from all staff and will definitely book again next time i visit. Just a quick 10-15 minute walk into the city centre

"A perfect weekend."

5
19/10/2015

A very big thank you to all at Annesley House for making our family get together the great success that it was. Apart from this, we really enjoyed our stay in the Garden House, a most comfortable suite in a great hostelry. The location is perfect, the facilities perfect And the dining was, well, perfect. All in all, it couldn't have been better. A huge thank you to Annesley for making our visit - perfect.

"Excellent location"

5
15/10/2015

Love this hotel - few minutes walk from the city . Plenty of parking on site and very welcoming staff Rooms were very big - both our double and my daughters single unfortunately lots of noise from other rooms especially door slamming Rooms are modern with all mod cons but the corridors and reception a bit out dated. Breakfast was excellent in a very bright conservatory area. No lift in the building which wasn't ideal

"Odd mix"

3
13/10/2015

Old fashioned hotel. Room I was in was on 2nd floor. Up very narrow stairs. Small with too much furniture and a tiny bathroom. Rather old fashioned. Warm and comfortable bed. Dinner good and good size. Had well pan fried salmon. Breakfast ok, but buffet bit not very inspiring. Comfortable. Close to town. Parking.

"Convenient for city"

3
05/10/2015

I chose this hotel for convenience of walking to the city but with parking. I was staying in a single room and travelling with friends staying in a twin. The front desk manager is very efficient but could be a bit brusque. The lounge, conservatory and gardens are really impressive. The breakfast is lovely and cooked to order. As others have said, the single rooms may not match up to the other rooms. The bed was soft and old, underneath the nice covers, the knob was falling off the bathroom door and there was a loose towel hook. It was a suitable stay for the walking/parking issue and the breakfast, although sleep was not the best.

"Brilliant golf weekend"

5
03/10/2015

Stayed 2 nights and played golf clubs around Norwich. Perfect location to walk into town. Plenty of good bars and restaurants. Excellent breakfast and staff were very friendly and helpful. Perfect location and facilities for a restful and enjoyable leisure break.

"A joy and delight!"

5
30/09/2015

My visit to Norfolk this year began with an overnight stay at Annesley House Hotel in Norwich and, as last year, I was very glad that I booked in here once again. This hotel has considerable character; is welcoming and cheerful: and boasts a wonderful grandfather clock in the lounge bar. This chimes magnificently and can be heard whilst in the dining room! My diner was excellent in every way––nice attention to warm bread rolls and pats of butter and a splendid soup to start. A nice choice of mains makes for a well composed menu and the choice of house wine on offer (I had red) was very pleasing indeed. Breakfast was very well arranged––self service plus a cooked 'to order' and once again, exemplary service. I will most certainly want to stay at this hotel again when I next visit Norwich.

"Small hotel near centre norwich"

2
23/09/2015

We choose this hotel due to its proximity to Norwich centre. The hotel was in easy walking distance to town and tourist attractions. The staff were very friendly and helpful. Our room was located outside of the main hotel complex, in a small house to the left. The room was on ground floor, it was very dated and in need of modernisation. It resembled nothing like the website pictures of rooms. We were a little disappointed so spent little time in it. The wi fi was not working on arrival, but a member of staff did act quickly and got us connected. We eat in the restaurant on two evenings in the hotel, the food was of a high quality on both occasions.

"Great character, good location"

5
21/09/2015

We stayed in the Garden House which turned out to be a good choice. It includes a separate living room with kitchen, which was fitted with everything you might need including all the appliances. My favorite part was having the bedroom upstairs. There was a TV on both floors.