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Best Western Hotel Flagship Inn, Moss Point

4.5/5  - basé sur 321 notations.
4830 Amoco Drive, 39563-9572, Moss Point, United States - visualizzare mappa

Godetevi la vicinanza alla Chevron Oil Company, alla Northrup Gruman e alla Halter Marine da questo hotel di Moss Point, Mississippi. Benvenuti al Best Western Flagship Inn, dove gli ospiti ricevono un servizio cordiale e tutti i comfort ad un prezzo conveniente. Se sei solo di passaggio o ti vuoi fermare per una vacanza rilassante, questo hotel ha comunque quello che fa al caso tuo! Gli ospiti del Best Western Flagship Inn apprezzeranno le camere arredate con gusto dotate di televisione via cavo/satellite con HBO e accesso a Internet ad alta velocità gratuito. Ai clienti vengono offerti ogni mattina una colazione continentale deluxe gratuita e un quotidiano. Dopo una lunga giornata potrai rilassarti nella nostra piscina all'aperto. Per rendere il viaggio ancora più semplice, è disponibile un ristorante accanto a questo hotel di Moss Point. Situato in prossimità dell'Interstate 10 del Mississippi, tra Mobile e Biloxi, il Best Western Flagship Inn è vicino a tutti i luoghi di interesse di Moss Point. La vicinanza alla Chevron Oil Company e alla Northrup Gruman rendono la conduzione degli affari da questo hotel ancora più semplice. Gli amanti della barca apprezzeranno la vicinanza dell'hotel ai costruttori navali della Signal International e alla Vt Halter Marine Inc. Nessuno viaggio a Moss Point è completo senza una visita al vicino casinò e all'annuale Blues Festival. Il personale cordiale e amichevole del Best Western Flagship Inn è pronto ad assicurarti un soggiorno confortevole e indimenticabile a Moss Point, Mississippi. Risparmia prenotando oggi stesso! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Flagship Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basato sul parere di 320 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
177
Molto buono
93
Nella media
19
Scarso
16
Pessimo
15
CONSULTARE I PARERI SU
Affari Affari
53
Business Business
43
Da solo Da solo
19
Di coppia Di coppia
46
In coppia In coppia
82
In famiglia In famiglia
141
Viaggio con amici Viaggio con amici
13
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great experience!"

5
01/09/2018

Don't let the lower rate fool you!! This was a superb overnight experience. The beds were oh so comfortable! I'm picky about that too. Sure the place is older but it's well maintained. Breakfast was better than expected as well. Both the evening and morning staff at the front desk were most helpful. I'd stay there again without giving it a second thought.

"great"

5
21/08/2018

we had a great experience at this hotel The manage Lesleigh was amazing like all of her staff. The rooms were amazing in decor. Very nice warm breakfast in a very clean open area. Very convenient to all area businesses.

"Very Friendly Staff and Clean Room"

5
07/08/2018

We were traveling across country and this was our last night prior to arriving in Atlanta. The staff was very friendly and helpful and made certain that we had everything we needed. If I find myself in need of a hotel in this area, I will definitely book this Best Western again. Clean and Comfortable. Great Breakfast options. Biscuits and Gravy!

"Very Nice"

5
07/08/2018

This hotel is located very conveniently to Interstate 10, and has easy access to Pascagoula, MS and Moss Point, MS. Rooms are nice, very clean, and pleasant. We did not hear road noise from I-10. I've said everything I have to say, but this must be 200 characters long.....

"nice place but far"

4
07/08/2018

this hotel is in a poor location. you have to drive about 4 miles to find any decent food of grocery store.. the rooms have the towel racks too far from the shower/tub area... too little staff in the morning and evening.

"Good Continental Breakfast, Nice Pool"

4
04/08/2018

Best Western Flagship Inn is a nice place to stay near Biloxi, MS. They have good sized room. They provide a nice fridge for your drinks Best Western had one of the nicest pools I saw at a hotel on this trip. It was very clean. The Continental Breakfast is very good. The eggs and bacon were excellent. We slept just okay. Without an elevator, it was a pain dragging our suitcases and cooler up the stairs. Make sure you check when you book whether you get a smoking or non-smoking room. We booked on a phone, and we were a little surprised to get a smoky room. Fortunately, they switched rooms for us. It is a good Inn.

"Nice"

5
21/07/2018

Stayed here one night on the first leg of our vacation heading to Gulf Shores Alabama. The hotel is out dated, has no elevators and has a very small breakfast area. The room was a real disappointment. I will not be back.

"Very restful"

5
03/07/2018

Staff is great here! I arrived early and was allowed to check in. I was given a room near the pool. Since I go to bed early, I asked for another room. Jessica promptly gave me another room on outside. Room was very clean and had nice touches to it. Like towel folded like a dog. Plenty of towels, bed was real comfy. Breakfast was very nice. Cheese omelettes, sausage, biscuits, sausage gravy and lots more. You can tell all the staff takes pride in their work. The girls who were still cleaning rooms were very friendly and helpful. My dog sure enjoyed our stay

"Guest"

2
01/07/2018

Clean rooms but no good service. Broken ice and vending machines. Tiny pool. Loud guests. Would not return. When checked in, hotel clerk let phone ring 9 tmes and me wait while she was on a personal call.

"Very clean and comfortable "

4
11/06/2018

Hotel is very clean and very comfortable. We asked for a room on the ground floor and close to an exit. The clerk was very helpful and put us in a perfect room. I could not have been more pleased. The room was very spacious. Be advised however, the rate offered on TripAdvisor was substantially higher than the rate offered by the hotel! Call the hotel directly. The only weakness is the breakfast. Don't expect much. Otherwise a good place to stay.

"Can't beat this!"

5
06/05/2018

Travelling through ms and we just wanted a comfortable stay that didn't break the bank. This BW was awesome. The desk personnel were very helpful and worked to get us the best room at the best price. For us it was AARP. The room was well appointed almost new it seemed. The TV system was good and allowed me to quickly plug in my firestick. The pool looked so pretty and the grounds were well kept. These are the things that attract me to a property. A couple of things my husband did not like. They made cute little towel animals - we both loved them. The problem was they were made with our towels that we used and we were missing a wash rag. We could've asked them to bring us one we but it was very early and we didn't. The other thing my husband didn't like was that evidently the carpets are pretty dirty. You don't notice it but when he got into the shower dirt pooled in the water. That's something I don't ever remember happening in other hotels - so slippers are in order. I still rated this a 5. Everything else was very clean and the room rate was great - it was a very good deal!

LesLeigh A, General Manager at Best Western Flagship Inn, responded to this review
Thank you for your review of our hotel. We appreciate any and all feedback from our valued guests. We apologize for the issue with the carpet in the room. We will have that addressed immediately. Please feel free to contact me if needed. Thanks again for your feedback and we hope to see you again in the future!!

"Spring getaway"

4
08/04/2018

Great location; near numerous restaurants. Easy assess to the interstate. Very friendly, professional staff. Breakfast was fresh and hot. Bed was very comfortable. Room was clean with microwave and fridge.

"Nice Place"

5
05/04/2018

I was impressed with this property. The room was clean and modern, the breakfast was one of the best I've had at other Best Westerns. For an older hotel it's in excellent shape and properly run. We will stay there again when we pass through next time.

"Nice family friendly hotel "

4
02/04/2018

This is a pretty nice hotel. Nice and clean with friendly staff, much nicer than we expected really. There are a few good places to eat close by and the breakfast is pretty good as well. They have a nice pool that looks to be well maintained. I would not hesitate to stay here over and over.

"Amazing clean room!"

5
21/03/2018

The breakfast lady was doing her job. the night ship front desk was nice and friendly. the rooms are outside doors but they were kept clean. The bed is very comfortable my baby slept very nice and usually he wake up at the middle on the night when he change room or travel. He did not this time!.

"Great service...even prior to arrival."

5
18/03/2018

The receptionist The receptionist Brittany who was working that night was outstanding. She took my reservation, and then later called me personally to confirm my arrival time (which had been seriously delayed by traffic). She ensured my room was available, and that my pets were welcome during my stay. who was working that night was outstanding. She took my reservation, and then later called me personally to confirm my arrival time (which had been seriously delayed by traffic). She ensured my room was available, and that my pets were welcome during my stay.

"Pleasantly surprised"

4
25/02/2018

It's nothing fancy but it is nice. The staff was great. The girl who checked me in was wonderful and needs to be commended for her professionalism and friendliness. She worked the Friday PM shift. The room was clean I believe Sharon cleaned it. There are other more expensive options in the area but this one was great for me. There is a creek in the back with a warning sign for an alligator and snakes which made for an interesting visit. I should've taken the staff's advice and gone Red Robin for dinner. Thanks BW I enjoyed my time there.

"Decent stay"

4
17/02/2018

I don't know why the Best Westerns I stayed at that had "F" in the name were the least memorable/pleasant to stay at. Both the Flagship and the Fiesta were the bottom of the list during my trip, but they were also the cheapest. It's hard to write a review comparing places when taking value into account. At least for me. Everything here was decent. Decent beds, decent breakfast, decent stay.

"Surprising family"

4
21/01/2018

Stayed over MLK weekend when we came in to surprise family. Staff was friendly and helpful(the door handle broke our first morning and they fixed it not problem). Breakfast we good different hot choices every morning, and a fully stocked coffee/hot tea bar available all day.

"Best Western Flagship Inn Moss Point, MS"

4
11/01/2018

The Best Western Flagship Inn In Moss Point, MS is located just off I-10 and is a convenient stop for those headed west from Florida or east from Texas. The hotel is two story and has the access from the outside which we like for easy unloading and loading of the car. The hotel room was roomy, clean. and had a very comfortable bed. They had a hot free continental breakfast and the staff was vey friendly. We have stayed here before and would definitely recommend it.

"Great stay"

5
08/01/2018

We started out at a hotel across the street that once we saw our room we asked for our money back. So we went on trip advisor and saw this hotel. Reasonable price for a top top price room. Great hot breakfast. Clean. Good parking. friendly staff. Comfortable beds!!!

"a real Gem"

5
03/01/2018

Felt a little unsafe at first at the location, but this hotel was a real gem. Everything was very clean and working. Staff was very friendly, bed was very comfortable, and the breakfast was very good. I couldn't complain for the price. Keep up the great work staff.

"Best Hotel and staff"

5
27/12/2017

Kirsty Amanda Steele went out of her way for me!! I always stay here on way to family from FL to Houston TX. Best place ever for my dog and I. This time made the mistake of using booking.com to reserve for the 22 of Dec. When found out could not make trip this year, cancelled on the 18th. Well within free cancellation period. Booking never contacted Hotel that I cancelled. Talked several different people at Booking...hard time understanding their accents, had to ask them to repeat what they said constantly. They wanted me to jump through hoops and send proof from bank of payment from my credit card. I talked to Kirsty (Manager at Hotel) She took care of everything! I will not go through a second site again just to save a buck. Not worth it. They have the right staff at this Hotel. Thanks again Kirsty, see ya next December

"Ok but next time I will go further"

3
20/12/2017

This hotel is not far past the state line which made it convenient but upon check in things were a little slow, and not the usual items set out for welcoming guest. In the room had difficulty making adjustments to the heater. The bed was not very good and felt lumpy like it was 20 plus years old. In the future I will go to the next Best Western.

"My Stay."

5
11/12/2017

Had a good time. All of the area was clean, inside and out. Family had a great stay. Mini fridge and microwave was very convenient. Area from parking lot to your room had overhead protection from the rain. Even though it was snowing one day, the pool view was awesome. Future trips will involve this motel when possible.

"Quiet, clean, comfy with great breakfast!"

1
10/12/2017

We were passsing through and stayed one night. This Best Western was the perfect refuge along our journey and met all of the expectations we had. The room was quiet and clean with very comfortable beds. Breakfast was all we wanted - delicious, quick, warm!

LesLeigh A, General Manager at Best Western Flagship Inn, responded to this review
Thank you for your review. Your feedback is important to us. We look forward to your next visit!!

""Nothing Negitive # 10""

5
07/12/2017

Nothing negative to report.. stayed here several times, staff great group of employees rooms clean and comfortable. I've stayed at 20 different Best Western hotels this year and this location one of my favorite locations for sure and I'm sure I'll be back ! Breakfast I can honestly say the best of all Best Western hotels that I've stayed at bar none,coffee always available. Location very easy access to Rt.10 parking lot lit very well .I highly recommend this hotel .

"Family Thanksgiving "

5
23/11/2017

We're very impressed with this hotel. The service,cleanliness, breakfast, updated room. We are pleased to say the least.Oh, and the beds are good! Great job Best Western Flagship Inn! We'll be back. Plus the rates are very reasonable

"Good Experience"

5
16/11/2017

The motel was quiet, clean, located near I-10 and appeared to be being redone. It was near good restaurants and the staff had good knowledge of eateries in the area. The breakfast eliminated the need to go elsewhere.

"Great Stay"

5
12/11/2017

Got in at 5am and the front desk associate made out checkin quick and easy. When we got to the room, it was pleasantly inviting and clean. Highly recommend this hotel and I will continue to come back here when passing through.

"Great Stay"

5
06/11/2017

Staff is always friendly and helpful. We stay here when we come down to visit our daughter who attends the University of South Alabama, not only because of the great staff but of the convenient location to USA and Biloxi. We just recently stay here as a group with our high school students who participated in the 2017 USA Marching Honor Band. Great accommodations and price.

"Great value and location"

4
06/11/2017

Very nice newly renovated room that still had the smell of fresh paint. Only issue was an HVAC unit that could not be turned off, but was not reported until checkout. Nice facilities; located close to several dining options. A n unexpected value for the money.

"Great staff"

5
04/11/2017

Was a good stay very friendly. Room was nice and clean. There was no weird smells which is always a huge plus and was a great price since we were in town for business. Location is great for food and gas.

""Comfy-cozy spot to stop for the night""

5
29/10/2017

First stop in our cross-country move from Orlando, Fl to Seattle,Wa. with our dog. Right off I-10, the rates are excellent and the location is very convenient. The rooms are tastefully appointed, and cozy, but roomy. There are fast food eateries and an excellent convenience store within walking distance, so there is no need to get back in your vehicle if you are in need of any sustenance. They advertise a "continental" breakfast but the offerings should accommodate even the most finicky - including sausage and biscuits with sausage gravy, diy waffles, eggs and all varieties of bread/pastries, fresh fruit and a large coffee bar. In my experience, Best Western always makes the grade, and this visit was no exception. The staff is friendly and caring. Highly recommend to anyone looking for a clean, quiet, convenient spot.

"great place to stay"

5
07/10/2017

always a welcoming sight , very accommodating. rooms are clean, rooms are quiet. pool is kidney shaped with enough seating poolside. we need handicap room on 1st floor which is always not available so make sure you call ahead and let them know this is requirement

"This hotel does everything right. The staff is AWESOME."

5
06/10/2017

Best Western is a solid, dependable brand; and this hotel easily meets that mark. The staff, however, make this one of the best-of-the-Best Westerns. Front desk clerk Brittany is efficient, cheerful, friendly and helpful. She even arranged to ship the medications I accidently left in the room refrigerator to me overnight! She has the unique ability to make each guest feel special, important and the sole focus of her attention. That can't be trained ... she has a service heart.

"BW Moss Point Ms."

4
04/10/2017

I like the rates and location of the hotel. I stayed here every June in the last 3 years. It is centered around other stores that made shopping convenient. I will continue to stay at this location as long as I come to Mississippi.

"No problems"

4
21/09/2017

Stayed in Flagstaff as a base for Monument Valley side trip.the motel was standard fare with clean and tidy room and shower area. The breakfast was served in a separate building and was again standard fare. No fault to find with staff who were helpful.

"Wedding Trip"

5
21/09/2017

Our stay was very good. The staff there are very friendly & helpful. The room was spacious. They got us checked fast. And they were able to accommodate us like our reservation asked for. The beds weren't too bad. But I normally sleep on a waterbed so no bed is going to be as comfortable as my own bed. We didn't try the breakfast but I am sure it was good also.

"Great Stay"

5
15/09/2017

We made a last minute booking here while on a mini vacation. The location was great, good selection of restaurants nearby. The staff were friendly and helpful. No complaints with the room, it was clean, a good size and very comfortable. Breakfast was pretty standard but included in the price so no complaints really. We had a great nights stay and would not hesitate to stay here again. Also this hotel was pet friendly.

"Far exceeded expectations! "

5
31/08/2017

From the low price when I reserved through TripAdvior, I was skeptical. After arriving and experiencing the friendliness of the young lady at the front desk I felt much more at ease. My room was very clean and spacious. Loved the comfy bed and excess pillows. Breakfast the next morning was impressive. Eggs, bacon, biscuits,oatmeal, juices, coffee, etc. I would definitely stay at this facility again. I've stayed at other hotels twice the cost of this one with out even a hint of the hospitality this one had. Thanks for a pleasant stay!

"Very Happy with Best Western"

4
29/08/2017

I give it a thumbs up. I was very pleased. Because of the financial deal I got, I really thought it would not be as nice as it was. The employees treated me very well, no matter what question I asked. Police officers were present several times just to have coffee and speak to the people there. No problems or complications with this hotel.

"Undergoing remodel"

4
28/08/2017

Good location and a nice update, above average and a nice pool. there a couple restaurants close by and fuel also. Although its a little ways from town its in a pretty quiet location. Typical morning breakfast fare and overall it was a very neat and clean hotel.

"Worst best western ever"

1
15/08/2017

Run down poor management. Appears nice till you get in. Staff was friendly. I would never visit again unless new management and completely updated by professionals. I travel the world and never seen such crap. I hope they fix their issues.

Ted S, General Manager at Best Western Flagship Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to hear more about the problems that you experienced, please call me to discuss these issues. Respectfully, Ted Speaker 228-475-5000

"My best western stay"

5
12/08/2017

Everything was nice. 11 am checkout was fine as I drove quite a lot the night I checked in. So I needed to sleep in.The rooms are exposed the outside for the most part. It's not all inside a closed in building. The closest stairwell was in the middle of the place so I had to work my way back to where I had found my room driving up. If it's safe to do so I suggest they build two staircases at the ends for tired guest convenience. But overall I would stay again. Thank you very much for being there for a much needed night's rest.

"Enjoyable"

5
05/08/2017

With long vacations we've stayed in our share of good and bad motels. This by far was one of the best ones. Pleasant staff, clean room and a good hot breakfast with lots of choices. We give it an A+ rating.

"great quality for low price"

5
05/08/2017

great place, nice breakfast. Clean hotel and very accommodating with our 2 small dogs. People are very nice and go out of their way to be helpful. BW's are great places to stay when traveling, at least for us!

"friendly staff and clean rooms"

4
24/07/2017

The hotel is cleaner than other hotels in the same area similarly priced and would recommend staying here. For Breakfast; they had eggs, meat, and sausage gravy covered biscuits on top of the regular continental breakfast that you'd expect.

"Not a great choice after two bad experiences"

2
24/07/2017

2 times in last 7 months we stayed here and on both occasions the Air Conditioner/Heater went out between 8 and 9:30. Both times the night technician couldn't fix it. We were also accosted by a roaring drunk panhandler that night as well as a Hooker.

AGMFlagship, Front Office Manager at Best Western Flagship Inn, responded to this review
On behalf of the entire staff I would like to apologize for the bad experiences during your stays. I can assure you that your feedback is vital to helping us improve the guest experience. We hope you will stay with us again and give us the opportunity to win you back as a customer. Kind Regards, LesLeigh A Asst. General Manager

"Nice Place to Refresh"

4
04/07/2017

From the time I arrived, every employee was polite and helpful. My room had some minor housekeeping items but was overall well-prepared and comfortable. The air conditioner provided welcome respite from the Mississippi heat and humidity.

"Very pleased"

5
27/06/2017

I was very pleased with our stay at this hotel. The front desk staff was pleasant and helpful. The room was clean and comfortable. Bonus, the air conditioner and refrigerator both worked. I will stay here again.

"Overnight stay"

5
23/06/2017

We accidentally left something of value during our overnight stay. When we called them 2 days later to inquire about the item, the cleaning staff had found it ! They held it for us till we could return a week later to pick it up. Thank you to the wonderful honest staff!!!

"Good for people and dogs"

4
21/06/2017

Hotel had our preferred exterior corridors, but only an upper-level room was available due to construction crews occupying 1st floor. Along with our bags, we had to drag our ice chest up and down stairs as fridge did not work. There are good areas to walk dogs. Our room had excellent beds! Very restful. Breakfast consisted of really good eggs, bacon, biscuits & gravy, and muffins. We would stay here again.

"Flagship Inn"

5
18/06/2017

This was a very clean and well managed Best Western. We enjoyed our stay very much. The breakfast was excellent. My husband is very picky and he was pleased! The pool area and landscaping were well maintained. We would definitely stay there again.

"Awesome Stay"

5
15/06/2017

Several of my family members met here at the Best Western Flagship Inn for our weekend getaway. Everything went very smoothly and we were as comfortable as we could be away from home. I had made me reservation with LesLeigh, who was extremely helpful. Jessica was the clerk who check us in and I am happy to say she was just as helpful in giving us poolside rooms and also making sure she located our rooms as close to other family members as possible. Our rooms were very clean and the beds were extremely comfortable. Mrs. Teresa served a great breakfast as she made sure that everything was well stocked so that there was plenty of food for each guest at breakfast. At checkout, I spoke with Erica who seemed to be genuinely interested in knowing that all of our expectations were met during our stay.

"Run to the next available Hotel/Motel"

1
13/06/2017

Power outage of about 1/2 hour caused no tv/internet for hours. Night clerk told us no refunds!!! Had to stay and endure near by hotel remodeling noises, truck filling station noises throughout the night.

BestWesternHotels, Corporate at Best Western Flagship Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Value"

5
07/06/2017

I asked for and received 2 side by side drive-up rooms for my brother and I. Staff was very pleasant and helpful. Room was clean and comfortable. Only problem was the AC was too cold even with the hot day. Tried turning the temperature higher and it didn't change. Just turned it to low fan and was comfortable for the night. Breakfast was very good, one of the best breakfast bars I've had, bacon was excellent. I would recommend this motel to any travelers in the area especially senior citizens. Excellent value for the money.

"Husband family celebration"

3
01/06/2017

Our first stay was good second stay was not so good but the beds or real comfortable and the breakfast is great and the hotel was 10 minutes away from our family home and last but not least the front desk agent was very helpful.

"Great stop over"

4
22/05/2017

Stayed just as a stop over. However this was a really nice hotel with loads of fluffy towels. This was just the job for a mid 90's day a more than one shower needed. Breakfast was good and hot items available. Lovely staff and instant check in and outs. Highly recommended if you are passing through. Swimming pool if you have time to relax. Keith C

"great stop over"

5
22/05/2017

This was just a stop over but had everything we needed. The towels were abundant and fluffy. Nothing better when the temperatures are mid 90's and showers are needed frequently. Staff were very good as was breakfast. Close to restaurants and within walking distance. keith C

"Very Nice Hotel And Economical Too!"

5
16/05/2017

I reserved three rooms here for our trip back from Disney. When we arrived, the receptionist had our rooms ready for us and put us side by side on the first floor. The rooms were very nice with the AC already on. The beds were really comfortable. We had a good nights sleep after a long drive out of Florida. The breakfast the next morning was great, with biscuits and gravy, sausage, waffles, cereal, and assorted breads. Curious there was boiled eggs instead of scrambled, but that's just me. Coffee was very good. Checkout went smoothly. Once again I am pleased with Best Western, and will continue to use them on our little excursions.

"Nice hotel"

4
06/05/2017

This is a very good hotel. Check in/out was very quick. Several restaurants within walking distance. Rooms open to the parking lot and no elevator for the second floor. Room was very comfortable and clean. Stay was for business conducted across the street. Staff was very friendly and hotel is located in a good area. I will stay here again if returning to the area.

Ted S, Manager at Best Western Flagship Inn, responded to this review
Thank you for reviewing our hotel on Trip Advisor. Guest satisfaction is our number one goal and it's great to hear we exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Ted Speaker General Manager

"excellent stay"

5
02/05/2017

We found this hotel as a stop over on a very busy weekend.The only room available was a smoking room but it was spotless and did not smell like cigarets.The entire hotel was spotless and very well maintained.The beds were comfortable with lots of pillows.Breakfast was much more than expected with 2 kinds of waffles,sausage,biscuits,gravy,eggs and French toast in addition to the usual continental breakfast foods

Ted S, Manager at Best Western Flagship Inn, responded to this review
Thanks for taking the time to pass along your comments. I like to hear things like spotless rooms, and a comfortable bed. We are truly lucky to have such a great staff and I will share your complimentary reply. We do try to go above and beyond for our breakfast. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Best Regards, Ted Speaker

"Terrible!"

1
16/04/2017

The entire hotel was under renovation and we had air conditioner problems. They argued with us saying it was cooling. The renovators got the parking. We had to park next door. They started at 7 am. Bad experience

LesLeigh A, Manager at Best Western Flagship Inn, responded to this review
Thank you for taking the time to submit a review of our hotel on Trip Advisor. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our 1 million dollar renovation will be completed in May and you will see no inconvenience in the future. I believe our new property will make everybody happy. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, LesLeigh, Arnold

"restful stay"

5
14/04/2017

Everything about stay was great, but the cleaning staff is too anxious to clean room before you going out The breakfast serves was hot/cool as required; the hot food varied daily and was very taste. We did not use the pool was not prepared even if open.

LesLeigh A, Manager at Best Western Flagship Inn, responded to this review
Thank you for your recent stay here with us at the Best Western Flagship Inn and thank you for taking the time to complete our survey. Without them, we can not improve on our guest's overall experience. Thank you for all the kind words about the staff, its always great to hear positive feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, LesLeigh Arnold

"My stay at Best Western"

5
18/03/2017

From the time i checked in, front desk staff smiled and greeted me, told me what room number i would be in,told me wifi code,and told me when breakfast hours were.after the next morning after breakfast front desk staff asked if i had a good night's rest.yes was my answer. I thanked her for asking.

Ted S, Manager at Best Western Flagship Inn, responded to this review
Thank you for taking the time to pass along your kind comments. I agree, I am very fortunate to have a wonderful group of people to make up our staff. We very much appreciate and value your feedback and I will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ted Speaker

"I don't know how TripAdvisor reviews could have given this 4 stars!"

2
11/03/2017

First of all, I will say that the room is clean and the bed is comfortable. But this is like the old motor inns, where there is no elevator to the 2nd floor, it's really DINGY outside...like a 2 star outside. The heater in the room is not working, with the thermostat or control on the window unit, THE POOL IS CLOSED AND UNDER CONSTRUCTION (I felt sorry for a family checking in; it was obvious the kids wanted to swim...and just for what it's worth, the last BW Plus we stayed at, in Flatonia, TX, the pool was ice cold (in March). Paid $69. for this room...wish we would have gone elsewhere.

GMFlagship, Manager at Best Western Flagship Inn, responded to this review
Thank you for your feedback. On behalf of the entire staff I would like to apologize for not meeting your expectations. Your feedback is important to us as we will use it to make improvements. We are in the process of renovation which also includes our pool area. I have spoken to the maintenance supervisor and the issue with the air conditioning has been resolved. Guest satisfaction is our number one priority and I am sorry that we dropped the ball during your stay. I do hope you give us another chance as soon the outside and inside will be like brand new. Please reach out to me if you have any other questions or concerns. Kind Regards, LesLeigh Arnold Assistant General Manager

"Very Good Hotel"

4
27/02/2017

Pros - clean, comfy, large rooms...excellent internet speed Cons - breakfast needs improvement, TV guide missing Location - several restaurants within a few miles, try A1-T's Seafood & Steakhouse Recommend Hotel - YES

"Small Town, Big Welcome"

4
14/11/2016

I would recommend this hotel again. It's rating to me is a 3+. The only problem I encountered was the refrigerator wouldn't get cold. My suggestion, I would like to see more "meat" on the breakfast menu, and access to elevators or closer stairs. The location was excellent. Could have used an elevator due to a middle age person with leg problems, the stairs proved to be difficult,besides the stairs were located at opposite sides from where our room was located.

"Great place for the price"

5
26/10/2016

Very nice place, a good value for the money. we stayed 9 days for business. We slept well, it was quiet and we felt safe. Always coffee available in the lobby and had a nice outdoor gazebo to relax and drink your morning cup of joe. The staff was nice and eager to help. A great location with lots of services around and in walking distance. If I come back again I would stay here again.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jessica Holloman

"Certificate of Excellence? How?"

2
29/09/2016

This place was not up to Best Western standards. Perhaps they feel since they got their certificate of excellence in 2015 they no longer had to try to provide a decent stay for people. All the furniture in our room was dusty and the counters in the bath were not clean. The carpets needed to be cleaned along the walls. The entire place could have used a good vacuuming. The breakfast area was the worst we saw in our 30 day vacation. With over 30 minutes left for the breakfast time, there was one hard, dried up biscuit in the pan. The bananas were all bruised and soft, the decaf coffee was ice cold, what was left of the sausage was also dried up and hard. The entire breakfast area was a disgrace and just plain filthy. The tables had not been cleaned and were littered with papers, food, and crumbs. The floors were disgusting with food spilled all over. Even the counters had spilled food running down the fronts. When I checked out I told the desk clerk that they should be ashamed to have a public room look like their breakfast area did, and it wasn't up to BW standards. Her reply was that she was going to tell the hostess. I replied to her that had I been in management the hostess would have been looking for other work. This is the third BW that we stayed in on our trip, and two of the three weren't all that good, and this one was just disgusting. Having places like this is a great way to lose long time customers.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jessica Holloman

"Great Stay"

5
26/09/2016

My daughter attends the University of South Alabama and we make frequent trips to Mobile AL. We had been staying at the BW in Saraland AL. This past weekend I booked a room for two nights at the BW in Moss Point MS, because my aunt wants to be able to take her small dog when we visit my daughter. This motel was listed as "pet friendly". Though we did not take the dog this time, when we checked in we inquired about their "pet friendly" policy and they were happy to explain. The staff was very friendly and even suggested places to eat when asked because we had never stayed in the area before. The rooms were very clean. The pool was clean had plenty of chairs and small tables around it. The breakfast was good. The room rate is about $30 cheaper than what I was paying in Saraland AL which will allow me to visit more often and Its only a 30 min drive from Mobile AL. We were very pleased overall with the stay and will be staying here from now on when we visit my daughter.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jessica Holloman

"Very pleased!"

5
02/09/2016

Staff was very friendly. The price was great, the Room was clean, the bed was comfortable, i even liked the pillows. (That has never happened before). Also had the best free breakfast of any hotel i have ever stayed in even for nearly twice the money!Only negative for the stay was that the pool needed cleaning as in cigarette butts, dead bugs, and lawn trash. All in all my wife and I were very satisfied with our stay and highly recommend this hotel! We will be staying here again when we are in the area.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jessica Holloman

"Great value. Clean rooms. Will go back"

5
05/08/2016

Check in was easy. Check out was a breeze. Nice, clean rooms with comfortable beds. Great price. We will definitely go back again. Staff was friendly and attentive. Quiet stay, couldn't hear the other guests like most hotels

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Holloman Guest Service Manager

"Terrible experience"

1
03/08/2016

Air conditioning didnt work. 80 degrees in the room. Maintenence brought in a fan. When I requested a reduction in the rate the next morning they said "but it says here that maintenance brought you a fan..." Well guess what.... I didnt rent a room with a fan. I rented one with an air conditioner. Also four guys were partying in a nearby room. One started ranting and raving outside shouting racial slurs. The cops came and tazered him. I had my young kid and wife with me, you know? My father also rented a room for himself and his wife. There was no toilet paper in his room. He called for some, but it never came. 45 min later I gave him mine. If you want to lay awake sweating all night and listening to police activity outside your room, or perhapse enjoy crapping with nothing to wipe with, well...this is the place for you!

"Great Value for the Dollar compared to others"

5
03/08/2016

We were greeted by friendly, helpful receptionist at check-in. While not lavish, the room was comfortable with the amenities we needed. The hot breakfast items were as good and varied as other more expensive places we stayed on this trip. The staff on duty at checkout the next morning was friendly and helpful in familiarizing us with destinations we inquired about. A very good experience and we would stay again when in that area.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Holloman Guest Service Manager

"Worst hotel Ever"

1
01/08/2016

Cheap is not always good. We stayed here at this hotel July 29, 2016.- july 31, 2016. When we got here the air did not work. The microwave also did not work. They sent someone to check the air. The guy told us, our air was broke. However, they could not, would not switch us to another room, because they say they had no-more room vacant. Then, going to have the nerves, to say we will go try and find you a FAN. However, did not hear from anyone up to 40 minutes. So had to call to the front desk to see if, the guy forgot about us. However, I said so may I speak to the manager. Put me on hold and said the manager would not be in until the next morning. Again, put me on hold and said oohhhh, the manager won't be in until Monday morning, and you would have to call the customer service hotline, you can't speak to the manager, they can't help you... Now I'm mad as HELL. Then going to say that , you can leave and go find another hotel, we will put money back on card within 7 business days...Lol....The worst ever

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I am very apologetic towards the clerk not reaching out to me at home. I would have been more than happy to assist you with your issues and would guarantee that you would have had a better experience. I do hate that you did not have a good time at the property. However please contact me in regards to making this right with you. Sincerely, Jessica Holloman Guest Service Manager 2284755000

"Needs attention"

2
31/07/2016

I selected this hotel based on being close to the interstate highway and being half way to my destination on a two day drive. I didn't even review this hotel on TripAdvisor. I used my Best Western rewards to book the room. The parking lot entrances (2) each have very large holes in the asphalt. The check in process was confused when I was given a check in document to initial and sign that showed a $30 balance. Since I was using rewards points I questioned this and was told I would owe $30 plus the points. Another clerk overheard this and corrected this by telling me the other clerk was "new" and I could disregard the charge. The outside walkways were dirty, stained, and needed patching. The room furniture in our room was for the most part, old and some had visible damage. The bath tub had mold in the corners. The toilet seat was too thin and flimsy. Their was no spare roll of toilet paper and we had to ask at the front desk for a spare. The breakfast area was small. The selection was fine but the only egg option was of the cold hard boiled variety. The best thing about the hotel was the flavor of the coffee.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Charles Clark"

3
31/07/2016

Staff was very friendly an helpful.. However couldn't use the swiming due to loud mouth drunks using very foul language.. They shouldn't allow alcohol at the pool.. Then later in the evening the same drunks broke out into a large fight.. Not a very safe enviroment four were arrested..

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jessica Holloman Guest Service Manager

"How they got a Triple A rating is beyond me."

2
15/07/2016

We stayed at the hotel, we got a Room with 2 doubles. Rooms just barley sub standard. We got a bath mat, placed in our room that had holes in it..Really? The beds were very nice, the rooms were made up very nicely, the staff was very friendly. Breakfast setup was nice.

"Nice remodeled property"

4
15/07/2016

This property is very clean and remodeled. Worth the money spent. I am not a breakfast person, but this breakfast would satisfy many travelers. The room was very clean and the staff was helpful and very courteous.

"Nice hotel, kind caring staff!"

5
11/07/2016

Stayed here twice in July 2016- Nice clean rooms, comfortable beds, great staff. Breakfast Buffet was good. I really liked this Best Western. The Best Western airport hotel in Orlando could learn much about treating customers right, especially using earned points- This hotel gave the best regardless if I paid or used points. Recommended hotel for a quiet clean classy nights sleep, and extremely reasonable for paying customers.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Holloman Guest Service Manager

"Exceeds Rate"

5
08/07/2016

This motel is located in a convenient location off the interstate and near Pascagoula, MS. The pool area is nice and the place has a bit of a retro vibe. The rooms have been updated and the internet is very fast and reliable. The nights I stayed the motel was quite and the beds are comfortable. I was fully rested for the next day.

"Mrs webe"

5
07/07/2016

2nd Time we've stayed here. And we will definitely stay again. Rooms are very nice. Clean. Soft towels. Room is nicely appointed. Restaurant close by. Hot good breakfast with several options to choose from. Good for families also close to mobile.

"nice clean hotel"

5
05/07/2016

I was very pleased with the cleanliness of the hotel. I was impressed with the comfort of the bed. Our family ate breakfast, which was was really good for a family on a trip. The desk clerk was extremely nice.

"Needs Renovating"

3
27/06/2016

This particular Best Western is good where it needs to be. The people who work the desk are very cordial and accommodating, check in and check out went smoothly. The breakfast is pretty good with actual sausage patties, sausage gravy, biscuits, and a pretty good assortment of breakfast fare. Our room was clean with a goodly amount of towels and wash cloths. Beds were fairly comfortable. So, for those only interested in the nuts and bolts, this place will do. On the downside, the exterior of this place is not a good representation of a Best Western. It looks old. There are several places outside that are rusted and a good paint job is definitely in order. This hotel is 30 minutes from a beach. One would expect to see some rather exotic plants and nice landscaping. Not here. The landscaping is rather drab, no character at all. I tried using both Ice Machines and neither one worked. Next to one of the Ice Machines was a trash can that was in dire need of a good cleaning. The walkways need to be power washed. My wife is partially disabled. If there are Handicapped Accomodations here, I didn't see any, other than the parking places. Our room was on the second floor, which meant I had to help my wife climb the stairs to our room. We had requested a room with a king size bed. We got a room with twin beds. I've been in some nice Best Westerns. This wasn't one of them. As I stated earlier, it delivers where it matters to most people, but it really needs some major renovations.

"enjoyed our stay."

4
27/06/2016

We really enjoyed our stay. The rooms were clean and neat. The price was great. The staff was very helpful. The breakfast was much better than we expected. Parking very good. we would stay there again. there rewards program is great.

"Rude and unsanitary "

1
24/06/2016

Drove in and was exhausted. Evening agent was very pleasant. That's about it. When I showed the next morning I found crusted paper inside the shower on soap dish, black mold invading the ceiling above, with a crack in the ceiling and upon closer inspection a ring of dirt around the inside of the toilet. Jessica the AGM contacted me and pretty much told me I should have thoroughly inspected the room before sleeping in it. Seriously? It is not the customers job to ensure there is not mold growing. She then said she went in the room and did see the mold but no cleanliness issues (see attached photo of toilet) and she would discount me $25. Wow-thank you. I feel so much better knowing I can use that $25 to buy Benadryl for my stuffy nose and itchy throat. From the beginning of the conversation she was placing the blame on me. That is not how you treat a guest. I was told when I booked the reservation that I got the last room available and the desk agent told the people behind me they had nothing else available. But then am told by Jessica I should have came down and they had plenty of rooms. Ok, again I guess this is my fault for not looking for the mold and filth in the room and then not coming down at 530 am to request another room once I discovered the mold. Trust me, first and last time I ever give any sort of business to Best Western. I find it appalling the manager told me it was my responsibility to inspect the room before sleeping in it. After driving 1,000 miles all I wanted to do was sleep. Thanks for the enlightening experience.

"Service was good!"

2
22/06/2016

Beds were a little older and softer and the room showed its age (chipping paint on the ceiling, previous water damage on the ceiling also). It looked like the interior had been updated (furniture and carpet), but it may be time a major update to compare to the newer best westerns.

"Believe it"

5
22/06/2016

Chose this largely on the basis of good reviews, so upon pulling up to our room I groaned inwardly when it looked from the outside like many less-than-stellar inexpensive places I'd stayed before. Upon entering, however, I was happy to see a clean, comfortable, well-appointed room that I have NO complaints about (well, the A/C was a little noisy but actually helped me sleep). Good towels, great shower, nice employees, and well-attended breakfast room. Really a pleasant stay!

"excellent choice for the price"

5
18/06/2016

The Room was Large clean and comfortable. We asked for a king size bed and we got 2 queen beds. But it was O.K because the beds were wide and comfortable. Clean sheets & Towels. Soap that das not dries the skin. excellent choice for the price. Within walking distance many restaurants. Exit the highway close and convenient I would recommend anyone how comes to this zone

"Great Rest for the Weary"

4
13/06/2016

This hotel is very convenient from the interstate and has ample parking. We came in at 3 a.m., driving a 26-foot rental truck, and there was no problem parking it. The rooms were very nice, although they have exterior doors. We left by 6 a.m., and the breakfast was available even though there wasn't a great selection. The staff are all very friendly and accommodating - from the front desk to housekeeping. Very nice hotel.

"BestWestern Flagship"

4
05/06/2016

We were on on way back to Houston, Texas from Sarasota Florida for our 50th class reunion. After driving for over 7 and a half hours. Overall was a great place to get out of the heavy rain and traffic.

"Good Stopover Spot"

4
04/06/2016

A well maintained motel for a travel stop. Clean, and everything worked properly, plus a good price. Staff was very polite and friendly. Restaurants, gas, etc., available at this exit. It's not a destination spot, just a good overnighter.

"Great place at a great price"

5
03/06/2016

Clean and comfortable room in a nice area. Good for family or business stays. staff was friendly, Breakfast area was clean and well stocked and check in / out process was easy. I would stay here again.

"Excellent place for the price"

5
03/06/2016

The hotel was clean, the staff was very friendly, and helpful. The breakfast bar was excellent. Hot and cold choices. Excellent Mexican resturant located approximately 100 feet from hotel. The price of the room was very reasonable.

"Great Value"

4
31/05/2016

My stay was fine. no issues. I would stay again. The air around this hotel is stinky, because of the dead shrimp on the gulf coast. The good thing is the rooms do not stink. The staff is nice. Restaurants within walking distance.

"stinky fish odors"

3
30/05/2016

the entire experience was ruined by the fish factory odors. We felt this should have been disclosed prior to our bookings. Had we known about the environment we would have chosen someplace else. This was during my time to attend my father's funeral.

"One night, not more"

3
21/05/2016

Staff was very friendly, bed was clean. Bathroom was quite dirty as we found many hairs from previous visitors. During the night we suddenly smelled smoke from a cigarette which came throu the fan in our bathroom. All in all, for one night it is o.k...

"Awesome ...thumbs up "

5
18/05/2016

Nice,courteous and very friendly staff..clean rooms and absolutely no need for shower shoes like some places ..awesome ...will be staying again.... fifty stars ......the selection of TV channels is great and you will be walking distance to alot of conveniences.... Pool is very clean

"The Best Ever"

5
17/05/2016

Very clean quiet convenient and the price was great. lovely breakfast Great Queen beds We just came off the road tired and enjoyed our stay. We also did get points for our stay. Great place and we will stay again.

"Traveling the Southern tier on a tandem bicycle 5"

4
11/05/2016

The desk clerk was friendly. Our room on the 1st floor was clean, large with all the amenties, refrigerator, microwave, coffee maker. The bed was comfortable with crisp sheets. Good wfi. There were a few little problems, the refrig was not real cold, toilet seat loose and drapes missing a hook which we will bring to there at on leaving. No laundry. Decaf coffee in lobby and of course in rm.bkfst was a beer than usual, topping for the oats, hot foods sausage gravy, flavored waffles.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
We appreciate your time to review our hotel. This helps us focus on bringing our hotel up to the guests' expectations! Best Regards Jessica Holloman

"Fun with Grandkids"

4
09/05/2016

We spent 2 nights with 2 adjoining rooms and had a great time. The rooms were clean and I can't say enough about the friendliness of the Staff. From the time we checked in on Friday afternoon to leaving on Sunday, everyone from the check-in and the cleaning ladies to the little lady in the breakfast area, all were all so very nice and helpful. I would have given it a 5 star, but I really felt the breakfast could have been more, but for the price of it was all wonderful. Will recommend it and will stay again. The pool was clean and the grounds were kept up nice too. Grandkids loved it!!

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank You for your review of our hotel it helps us know what areas we need improvement on! Best Regards Jessica Holloman Guest Service Manager

"THANKS FOR MAKING OUR STAY WONDERFUL"

5
09/05/2016

I Loved The Towel Animal on the bed, Made me fill like I was on a cruise . Lots of room for suit cases and personal belongings. Room was very clean and so was the bath area. I was pleasantly surprised when i walked into the room. A personal note beside the bed. Plugs on the lamp to plug in all our cell phones.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank You for taking the time out to review our hotel we hope you continue to chose Best Western for you lodging needs. Best Regards Jessica Holloman

"Mold Farm"

1
05/05/2016

Let me start off - the staff were Amazing. They treated us great, even when we complained and set us up in a new room. But both rooms were damp - the constant humidity in the room led to even the carpets being slightly damp. The rooms never seem to get a break from the constant humidity - and mold all over the place in the bathroom areas is the result. There were new beds, which looked nice - and the cigarette hole burned through one of the Duvets wasn't a horrible thing. The TV was decent and multiple HBO channels were entertaining, if one could just stop thinking of the mold and damp everywhere. Maybe the fact that the door in the first room couldn't close flush and rattled in the hinges didn't help... but even the second room was bad... I know we were in Mississippi and not Arizona - but none of the other places we visited seem to have the same problem.

"Happy at Best Western"

4
29/04/2016

I found this to be a very good deal for a very nice motel. The room was clean, and the beds were wonderful. I, also, enjoyed the free breakfast that was served. The staff was friendly and the location perfect for what I was needing to do.

"Easy Access and Price"

4
24/04/2016

We were very tired and had planned to drive on to Memphis, but got caught in a large traffic jam in Mobile for over and hour so we decided spur of moment and saw the Best Western Moss Point, MS so we got off and got a room. It was a nice room, not the best but for the price well worth.

GMFlagship, Front Office Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Manager Jessica Holloman 4830 Amoco Dr. Moss Point, MS 2284755000

"Nice hotel, older but updated and most comfortable bed"

5
21/04/2016

This hotel has friendly staff, clean and tidy rooms, and a nice large breakfast area with a lot of variety. I particularly appreciated a convenient room location , close to the front and ground floor (which I'd requested in my online reservation) since I'm traveling with a bicycle. It's right next to a gas station/convenience store/Subway so a great location to pick up traveling supplies.( for me, water and healthy snacks)

GMFlagship, Front Office Manager at BEST WESTERN Flagship Inn, responded to this review
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Manager Jessica Holloman 4830 Amoco Dr. Moss Point, MS 2284755000

"Recent Stay"

4
20/04/2016

Staff was very nice. Free breakfast is a plus. The hotel is a little older, but well maintained and clean. Hotel is short distance from main highway, with easy access on / off. Nice one night stop-over.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your great review of our hotel! We are happy to assist in your lodging needs. Sincerely, Jessica Holloman Guest Service Manager

"Awesome hotel!"

5
17/04/2016

I can't say enough about this hotel. I quit staying at Best Westerns because of bad experiences, but I gave this one a shot because of the reviews, its AAA discount and the fact that it's pet friendly. I will definitely give BW another look. In fact I signed up for their rewards program because of this stay. Nice, helpful staff... Clean and upgraded rooms ... Beautiful pool. Highly recommend.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank You for your great review of our hotel! We are glad you enjoyed your stay! Sincerely. Jessica Holloman Guest Service Manager

"Hotel Stay"

5
07/04/2016

We had read several bad reviews on this hotel and would have drove on by but we were tired and decided to stop. It was a great hotel! Clean and recently remodeled. The staff was very friendly and several good places were close to have dinner. A wonderful gator park with air boat rides was minutes away and we enjoyed that as well. We would stay there again.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank You for your wonderful response! We appreciate your business and great review we hope you continue to chose Best Western for your hospitality needs!

"Nice hotel, clean and helpful staff"

4
01/04/2016

Visited my daughter and grand kids, and we stayed here.. The facilities are clean, good food, Great location, close to the shopping centers and family friendly hotel. we will definitely go back in this hotel. the staffs are very nice too.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
We are glad that your family chose to stay with us and very happy that you all enjoyed your time here! Hope you continue choosing Best Western for your lodging needs!

"only accept corp lodging when the feel like it"

2
13/03/2016

i dont think i will be going there any time soon.that all so if u must stay at a hotel there is a holiday inn just next door also a truck stop there also so with that said i think if i go back in that area i will stay at one of the other hotels in the area, ok so the shower spray mist so that dont work for me. the only accept corp lodging when the feel like it so that all i think

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your review of the hotel we do accept CLC it is based on availability sorr that you experienced that at the hotel of your choice. If you would like to contact me 2284755000 Sincerely Jessica Holloman

"Overnight stay on trip West."

5
12/03/2016

Most pleasant, helpful staff. Facility conveniently located to main thoroughfares. Facility clean. Nice room with enough space for 2 people to be comfortable. Good bed. Fresh linens. Nice breakfast next morning. Plenty of room for buffet & guests to move around & sit.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your stay! We are glad you chose Best Western for your lodging needs and we were able to exceed your expectations!

"Great place to stay. Trucker friendly hotel"

4
05/03/2016

Have stayed here before, Hotel staff is friendly and courteous big truck lot behind hotel. Rooms were clean and comfortable. restaurants within walking distance, good breakfast in am. will stay here again

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your continuous stays with us! We appreciate your comments! Jessica Holloman

"All you need"

4
09/02/2016

The room was clean and sufficiently quiet. The beds were comfortable. The included breakfast was good: Gotta love the make-them-yourself waffles (2 flavors), a few warm choices, and all the basics you need. The staff was very friendly. The noon check-out time was a plus for us.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your kind words. See you again soon!

"Just Passing Thru Moss Point, Mississippi on IH-10"

2
23/01/2016

This Inn is located on the south side very close to IH-10, very easy to access, plenty of parking. Large truck stop right across the street, a number of fast food restaurants close by. We ate a nearby Cracker Barrell. The room was recently re-decorated, good bed, clean. Had a large outdoor pool, but it was only 36 degrees so we decided not to use it. All in all served the purpose, we got a good nights sleep. Biscuits, gravy, waffles for breakfast. Friendly staff.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your wonderful comments. It seems like we didn't go above and beyond your expectations, which is our goal with all of our guests. Allow us another opportunity when you find yourself in the area, and we will be sure to WOW you!

"Unable to Accomodate Disabilities"

1
19/01/2016

Allergic to feathers and property did not have an alternative for pillows so I had no pillows. Am disabled and unable to use stairs or carry. Property has no elevator and they refused to put me in a ground floor room, although they had availabilities because they had "prepared" (removed the pillows) a second floor room. MISERABLE.

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
I'm so sorry about your experience with us. Please allow us another opportunity. Thank you so much for bringing these matters to my attention. Staff retraining has already began with our front desk to ensure this does not happen to anyone again. Thank you again.

"Great value, great service!"

5
12/01/2016

This is easily one of the nicest Best Western hotels we have stayed in....super clean, super convenient to get to, super service....we have stayed here in Moss Point before and would happily stay here again. Keisha @ the front desk is a very welcoming sight after a long day of travel and is very eager to accommodate any special requests and needs you may have. The room itself (we got a room w/two queens on the first floor) is very spacious, very clean and inviting, and very comfortable. Plus, we were greeted by a "towel buddy"....lifted our dragging spirits! The room has a microwave and mini fridge plus a single serve coffee machine.....the one we stayed in last night did not. Don't pass this one up, y'all...

GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you so much for your comments. I will pass on your comments to Keisha!

"Anywhere else is better than the BW Flagship Inn"

1
04/01/2016

This place is horrible!!! I made my reservation through the BW app. While traveling, I had a question regarding my room so I called directly to the front desk number. Apparently I called during a shift change because after answering my call, Keisha put me on hold and left me there for 15 minutes, never coming back to the phone. I called back, was again answered by Keisha and put on hold for another 10 minutes. I called back a third time and was answered by Candace who said she had just come on duty but had not been told anyone was on hold waiting for help. Unacceptable customer service!! When I finally arrived to check in the girl at the front desk clearly did not feel well as she was coughing and sneezing repeatedly. The maintenance man was helping her check people in. I was assigned room 115. It was awful! If I had not arrived late in the evening after a full day of travel with my kids, I would have immediately left, but we were beyond exhausted and could not handle the thought of putting everything back into the car to try to find somewhere else to sleep. It was just that bad. The carpet was filthy. I wouldn't allow anyone to put anything on the floor. We had suitcases piled up in chairs, on the desk and on the dresser. There was a phone on the bedside table that was completely inoperable. We tried to call to the front desk with a question about breakfast but couldn't even get a dial tone. The bathroom had obviously had some kind of significant water damage issues at some point because the ceiling had multiple ridiculous patch job attempts. The drain cover in the tub was so rusted through that it didn't work at all. The cabinet used to house the mini fridge had an entire corner missing and there were electrical cords looks lying across the floor by the door that went to the adjoining room. The thermostat was a joke. Upon arrival, we set the thermostat to heat to 72 degrees. When we woke in the morning, our room had never gotten above 65 degrees even though the outside temp was 37. When the room door was closed, the gap between the door and door frame was so wide you could feel the wind blowing right through. Also, the curtains over the window were not wide enough to fully cover the window without tucking them into the door handle. I don't understand how this place has good reviews listed, but it should be shut down and have a major overhaul/renovation/update done. Because our room was in such bad shape we opted to skip the breakfast and eat elsewhere. If you can choose any other place to stay in Moss Point, do it. This place is awful.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for telling us about your stay. I'm very sorry that I was not made aware of your issues prior. We honestly work to prevent our guests from having issues, but work twice as hard when an issue arises. I can assure you that your stay is not indicative of our values, standards, or service. Should you find yourself in the area again, please allow us the opportunity to provide you with the experience you deserved on your first visit. Cody Pierce

"Just Okay"

3
04/01/2016

The hotel was nice but had some small issues. The sink was clogged and inform the front desk associate the first day and by check out on the third day no one fixed the problem. Also the waffle iron was broke and not a good variety for the breakfast. Make sure you get there before 8am because no food will be left. I came down for breakfast at 7am and only two muffins and one sausage link. The coffee was horrible. The housekeeper informed me that the hotel was out of regular coffee all they had was decaffeinate.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
We understand those small issues certainly add up to a less than stellar experience. Maintenance and Breakfast staff issues have the most impact on a stay. I am truly sorry for your issues. Please see us again so that we may serve you better.

"Nice & Clean"

4
04/01/2016

The hotel exterior may need more lighting in some dark areas for security reasons. The room was very nice and clean and big for double queen beds. The breakfast was great. I will stay at this hotel again if I am in the area.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for kind words. I will pass them along to our housekeeping staff. They do a terrific job and have alot of passion for what they do. Thank you again and see you soon.

"Pleasant & good value"

4
02/01/2016

The front desk, Kesha and Anne, were quite nice. Housekeeping staff does a great job. We stopped off on round trip Texas to Florida and it worked out great both ways. They actually start complimentary breakfast right on time and even a little early if you are an early riser. Would highly recommend, reasonable and good value. They do need an ice machine on 2nd floor but it is an older motel and may not be feasible sonthe walk will do you good.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for choosing us on your trip! We hope to see you soon! By the way, Ice machine is repaired and back on the 2nd floor where it goes!

"Stay at BW Moss Point"

5
28/12/2015

I was passing in from Florida to Texas and was looking for an economic stay, BW was perfect choice for me and I would recommend this. This brings in good mix of stay with location and comfortable stay.

GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review
Glad you had a safe trip and chose us! Hope to see you again soon!

"wedding party"

5
21/12/2015

Most of the wedding party/family and friends stayed here. We were very pleased with the accommodations and the staff. We arrived early but the rooms were available so we were allowed to check in before the posted time.

"Great value, Outstanding staff"

5
18/12/2015

Surprising quality for the price, and a priceless staff, at check in, help with a problem of my making, breakfast staff and check out. Quiet, clean, comfortable. A great selection at the breakfast buffer. I will return on every trip, even if I have to make a slight adjustment in my route, or stop early.

"Great Stay in Moss Point"

5
15/12/2015

Older style Hotel with outside entrances, but updated and very comfortable. Rooms were well maintained with comfortable beds. Super water pressure for hot showers. Appreciate a Pet Friendly Hotel that still has smoking rooms. Hot Breakfast is Excellent

"Great stay, great staff, great price"

5
01/12/2015

Enjoyed the room, the beds were comfortable and the rooms were nice. the only issue I had was the window covering. It didn't quite cover the window and allowed other travelers to peep in as they walked by. I had to keep pulling it closed and I unfortunately was in a high traffic area. other than that the hotel was clean, neat, priced great, and comfortable

"In need of a total makeover"

1
17/11/2015

Staff is super friendly, but that fails to counter the overall appearance and quality of the rooms. Mold in the shower, Toilet loose, Floor not cleaned, musty smell in the room, Walls have never been wiped down and looks awful, sheets were clean, but were so old and worn that there were holes in them. I almost always use BW hotels and I can honestly say that this is the worse BW property I have ever stayed in.

"Fantastic Bargain!"

5
16/11/2015

I'm not sure why you would be looking for lodging in this area unless, like me, you are working or making an overnight stop while traveling. However, if you need lodging in this area, you cannot beat this Best Western Plus! The staff were very pleasant and the room was above average. If I have anything not to my liking, it is the single serve coffee maker. I like the idea behind them but I like 3 cups of coffee in the am. I imagine had I asked for an extra packet, I could have had one.

"Very Nice Place to stay"

5
15/11/2015

The rooms were clean and tidy, staff was helpful. This facility was recommended by a nearby facility that could not accommodate my dog. I was so happy I would stay again even without the dog .. It was awesome.

"Nice Service"

4
12/11/2015

I stayed here while visiting family. The check in was very easy the customer service representative informed me of things to do in the area since I was from out of town. Our room was very clean we didn't have any issues while staying here. It was our first time staying at a Best Western and due to our pleasant experience it won't be the last.

"11/01/2015"

5
01/11/2015

Very friendly staff, very clean rooms, great Location. Highly Recommend this hotel. Will stay again and tell my friends and family. This is not my first stay and certainly won't be my last. Keep up the great service and see you soon.

"Clean Cuick and Courteous. lol"

5
22/10/2015

Three C's sound better than 2 C's and a Q. You can't go wrong with your stay here. Also they say breakfast is at 06:00 am (whisper) they usually have BF ready by 05:30 nice for us early risers. Plenty of food and a variety of drinks (OJ, apple, coffee, 2%and skim)

"excellent stay"

5
18/10/2015

Very nice quite hotel, right of and on interstate. Excellent staff, always friendly and eager to help with any of your needs. From the front desk, breakfast, to housekeeping. Will return on my next journey. Love the gazebo. we sit out there by the pool, and play cards or dominos. Very nice

"Excellent Value!!!!!!"

5
06/10/2015

We have stayed in expensive places that were not this nice. Each person there does more than expected to make your stay wonderful - we will return. We stayed 2 nights coming and going to New Orleans. The car show was on the beach - WIN WIN

"My Best Western Stay Fb"

4
02/10/2015

Rooms and lobby very clean , the walk way upstairs needed cleaning , looked as if someone the day of our check in had spilled a large amount of coke on the walk way. Our Breakfast of sausage and gravy was as good as it gets.

"relaxing stay"

5
29/09/2015

quick check in / out very friendly staff and super clean room fresh coffee 24 / 7 very quite and relaxing. Will stay here next time in the area. Room was very welcoming with that added touch of I CARE by chandra.

"Best Value, Clean Motel, Polite Staff, Hot Breakfast and Coffee, Awesome Rate. Would stay again!"

5
29/09/2015

We're glad we stayed at this motel! It was clean, parking lot was great, the rate was inexpensive and it was a comfortable stay. It was only $6 more that night than another motel we checked out around the corner which was pretty poor in comparison. Pros: -Polite staff -Great hot breakfast -Clean Rooms, beds, bathrooms -Rooms are pretty quiet for a motel Cons: -It was raining when we got there and the covered areas (stairs) were pretty soaked -We were in a no-smoking room, but lots of guests were smoking on the breezeway and it comes straight in the bedroom. The room itself didn't smell like smoke though so it may just have been the other guests this particular stay.

"personal"

5
26/09/2015

beautiful room, 2 queen beds,great staff, very secure, close to many resturants, shopping, had a great time at ruby Tuesday's within walking distance, was our 53 wedding anniversary, will always have great memories from best western in moss point,ms