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We got a very peaceful nights' sleep even though the hotel is next to the airport. Room was very clean, housekeepers were very friendly. Would highly recommend this hotel to anyone coming to McAllen Texas.
Room was clean and front desk was person provided great customer service. The hotel has complimentary breakfast and they have great selections. Hotel has onsite mini store, on sote laundry available any time.
I loved the pillows! They were firm but fluffy. The room was super clean and the cleaning lady (Perla) was the nicest. The lady at the front desk, Belinda, is bilingual and she got us sorted out right away. We had an early check in and a late check out with no problems. Breakfast goes from 6-9 and it's good but pretty standard. Overall, it was a great experience and I really recommend it.
Excellent management...Mrs. Alma is incredible her leadership skills and total commitment to ensure every guest has an excellent stay!!! BEST WESTERN McAllen has definitely been my best stay this year!!!!
The reception was good and the staff in charge was friendly, the amenities were very good. Never change. I also suggest having coffee or tea ready in the lobby. We always arrive at the hotel tyer and would like to take a little cope of coffee or water.
Ac was not working, a party was going on Sat night that kept my little ones awake.they did not have much for Breakfast items I do not recommend if you have children not family friendly location rooms are very hot
Excellent service! Great location! Rates have become a little bit expensive, despite I would recommend 100%. Excellent service! Great location! Rates haev become a little bit expensive, despite I would recommend 100%
Nice room and location, nice breakfast, os very busy but was still quite. Right next to airport and plaza mall, they had a happy hour I didn't not attend but nice to see things returning to normal pool looked nice
Friendly and helpful staff, clean rooms and a friendly atmosphere. They picked me up and dropped me off the airport like 3 times cause my airline kept canceling flights and the staff here were super chill about it Would definitely come back. Did I mention they have happy hour every Wednesday from 5-7? Free hot dogs, chips, chili, veggies to dip and beer!
Friendly, helpful staff (shoutout to Alma), clean and surprisingly quiet room given it was an easy walk across the street to the airport, and a nice morning breakfast. One suggestion would be a towel bar near the sink.
Welcoming and well kept motel with a very friendly staff. Every staff member greeted me in the midst of their work and wished me a good day. Felt like being around friends/family. I would not hesitate to stay here again. The proximity to the airport and shopping mall made this a perfect location.
The Staff was very polite and helpful. Amazing! The breakfast was good with many options to choose from. The hotel and rooms were very clean! When I come back this is where I want to stay. I highly recommend. Thank you
Rooms were clean plenty of towels and very convenient to the airport. The beds were also very comfortable. The free breakfast was also extremely convenient. Just over all great experience. I I would definitely come back to this hotel
The staff was amazing and the property was spotless! Very clean and quiet! Just what we needed. We got stuck in the area as a result of the storms effecting Dallas. The property is right across the street and is clean and quiet!
First off, our check in experience was beyond excellent! We arrived at night, so our reception specialist was a very helpful and courteous lady. Ludos for her! Even my 12 year old daughter told me she would recommed everyone on staying there due to her kind treatment. We loved her. The room and cleanliness was as expected. Super good! Thank you
Hotel room was very clean and the staff especially at the breakfast was very helpful and friendly. They made sure the food was satisfying to us and kept the selections in good supply. Would recommend a room on the second level if available and away from stairways. Location is easy to find.
Best Western McAllen Airport is as good as it gets. Aside from the fact that it's less than 200 yards from the terminal, it's clean, bright, and spacious. The staff is warm, friendly, and attentive and the free breakfast is consistently good. I don't stay anywhere else when visiting the area!
Led an ecotourism trip to the RGV and based our group in McAllen. The hotel was clean, breakfast was good, but the staff really set them apart. They were very helpful to my partner and our group and provided exceptional support!
Great location and the check in was friendly and quick. The room was very clean, roomy and the bed was excellent. In the evening there was a “happy hour” with appetizers and drinks which made for a very convivial evening in their spacious lobby. We didn't have their complimentary breakfast as our flight was super early but there was coffee and fruit at 4:30 am! Also, it is across the street from the entrance to the airport yet it is not on the flight runway so it is a very quiet hotel.
Friendly, somewhat accomodating front desk. Had to wait several hours to get a room, at 1pm. Breakfast quite appalling, selection poor with hardly any healthy choices, only fruits. No bottled water in room, for such high priced property one could expect water. Location is great 2 min walk to airport. Dining options in surroundign ara poor. Only a food court in the ajacient shopping mall.
Good, but my flight was at 5:00am and is Just one person on the lobby and he couldn't give me the service of transportation to the airport and I have to walk alone in the morning until the airport ...was dissapointed
Alma cavzos is the most personable and kindest person I have ever met in the hotel industry! She totally went above and beyond to help with a scooter so I wouldn't miss my flight! Thanks alma you are a beautiful treasure! Have a great weekend!!
The location is excellent for travelers. Walking distance from the airport has a lot of advantages not comparable with any other hotels. A large breakfast area and rich foods are also good. Room space, bathroom, TV , coffee, tea and etc. is useful.
The level of service was what I'd expect from a concierge at a 5 star hotel. Alma at the front desk went out of her way to make me feel welcome. The hotel and my room were bright and clean and very pleasant, the location is incomparable for MFE departures, just half a block away.
There was a lot of bedbugs in my bed !!!! I have many photos of that. We went away from there, thank God we can see it before felt sleep, they wanted to change my room but obviously we don't wanted. The worst experience in my life!!!
I booked this hotel because it had really good reviews and the price was reasonable. I was pleasantly surprised that the hotel is literally across the street from the airport. That's very convenient. I found the breakfast buffet to be adequate and the fitness center was decent. The friendliness of the staff blew me away. Everyone was kind and courteous. They were very attentive to anything that I could want. I observed the staff greet everyone with a smile and it was great to see that. Before I wrap up my review, I must give kudos to Alma C. She had such a kind spirit and was so helpful to everyone she saw. She knew several guests by name and people stopped by just to chat. I have no regrets about staying here and wouldn't hesitate to book here again.
This location is clean and the customer service across the board is a reflection of the management. Every employee we encountered on both visits has been welcoming and helpful. The rooms are spacious and beds are comfortable. Highly recommend this hotel.
Staff was very friendly. Stay was pleasant. Mall is around the corner. Breakfast was great! Hotel was easy to get to and best rate I found. I visit the Basilica of Our Lady of San Juan once a year and well be staying at this hotel from now on.
Was pleasantly surprised by this hotel just door steps from mcallen international airport. All is great, if have shutter service to the nearby malls or restaurant will be great!! Looking forward also to have free bottle water at the rooms
Love Best Western hotels because of their full hot breakfast and clean rooms. Also it is a comfortable place to stay with comfortable beds and fair pricing, always our go to place and you earn reward points each stay, that could get you a free stay after so many points, another good thing!!! Keep up the great full breakfast going!!!
The room and people were great, breakfast was excellent. Just the sheet and Blanket were wet at our arrival and the room smelled humid. We did not report it because we were really tired, but the smell was strong.
Near the mall and great restaurants, but I think the best part are the very comfy rooms. Had the best night sleep, great AC, outstanding breakfast, super friendly staff, need to say more? Highly recommended.
Love the friendly people there and especially the extra touch with hot off the stove fried eggs in the morning ...that's rare !!! The Front Desk staff I interacted with were very quick to offer assistance and I especially enjoyed practicing my Spanish with her !!!
Outstanding stay. Staff over the top - front desk, breakfast, housekeeping. Not one complaint. Highly recommend for anyone visiting McAllen. So convenient to the airport - within walking distance and very accessible.
Excellent Hotel! Across from the McAllen/Miller Airport. Hotel staff Very Professional and Friendly. Rooms were super clean. Breakfast was spot on. The variety of breakfast products was extensive, eggs, cereal, fruit ect...
Alma and letting were very friendly and helpful. I drive an 18 wheeler and couldn't find parking. They went out of their way to find me a safe place to park my truck because I didn't have time to look for another place to stay. Would definitely stay here again.
One of my favorite hotels. Not a fancy hotel but rooms have always been clean, breakfast is great for the price and all amenities have worked fine. I drive a little out of my way to stay in this hotel when I travel to south Texas.
Brand new property located a stone's throw to MFE airport, and the La Plaza Mall. Delightful staff. Avoid 3rd floor airport facing rooms due to a spotlight illuminating building (kept me up for much of the night).
We had a family emergency situation come up. This hotel had available rooms, it turned out to be an excellent facility, very clean and good breakfast. Very convenient location next to the airport. We would stay at this hotel again.
Business trip, the hotel is short staffed but the few who are there are definitely stepping up to try to take care of much more. The common areas are clean and employees are courteous. The manager Belinda Rios is one of a rare person in her position who should actually be in a management position. Ms Rios is professional and kind, a combination many people lack. We appreciate her attention to detail, not only listening to concerns but actually hearing them. A couple negatives, the multiple signs messily taped saying we will be charged for excess trash is taken as rude. Itty bitty trash cans in the room plus no room service…we are not messy people and don't leave trash sitting around. Be kind and reword if you feel the need to post, or address it with the messy ones. Breakfast was adequate but not wonderful. The rooms must be skimmed and not thoroughly cleaned. Yes I understand short staffed but there was a used towel and panties in our bathroom. Gross to grab getting out of the shower. Thank you to Ms Rios for inviting us to return and being sincere about it. Thank you, I think we shall.
Staff was awesome, acomodating and super helpful. I wouldn't hesitate in reccomending this hotel to anyone traveling to McAllen TX. When we had any requests the staff was o. The money every time. I had to scan some documents and thr front desk attendant was very helpful.
Clean, efficient, helpful and friendly. Just across from the airport but only heard one or two very distant planes. Safe either malfunctioned or I entered a wrong code. Manager fixed it right away. Breakfast was good but you have to get there *early*! Will stay again.
Very nice clean room, the breaksfast was good, in general everything was ok! We had previously stayed at this hotel when it was Windham, but now that they are BestWestern they have improved in several ways.
I really want to express that I really had a very good time while staying here at this hotel! A really good and convenient location! Clean and very up to date one! You can enjoy a very good and hot breakfast! Nice and comfortable rooms! Just a very good one! I really recommend it!! Just keep it up guys!! Thumbs Up! Have a great week! Blessings!!!
We had tried to book this hotel. We arrived around 3:00 pm. Fernando at the front desk told us to wait 15 minutes to see if there were any rooms available, something that was strange, since they should know if there is availability. we left after 15 minutes and after seeing that the guests who had a reservation still had not been assigned a room despite the fact that the check-in time is at 3:00 pm. They even treated wrong some guests who inquired about their room. I do not recommend it at all, bad attention from Fernando at the front desk or from the other colleague who wore glasses. For the price of this hotel You could be in a better place.
Very nice clean room...water stayed hot throughout our bath...very friendly staff ...wish I would've got the name of the gentleman in the front desk...he was so polite & went out of his way to help...always saw him doing something productive...very highly recommend!!!
We were heading to South Padre Island and were supposed to fly into Brownsville but the airline changed us to McAllen. At first I was annoyed as its an extra 50 miles. But then we discovered this hotel and everything was ok. The Best Western Plus McAllen Airport is very conveniently located next to the airport. A two minute walk from door to door! While our drive to SPI might have been longer, everything else about our airline travel was made much easier. We were able to return our rental car without hassle, ensure arrival at the airport on our time schedule, etc. The hotel is very nice. It appears to be new or newer. The color scheme is relaxing. The room wad spacious. Bed was comfortable. Every room amenity you would expect was included. They even had an antifog mirror in the bathroom, which I have never seen before. Very cool. There was a hot breakfast but we left too early to try it. Staff was friendly. We will definitely stay here again. Next time we visit SPI!
Its was wonderful, the reception, housekeppers, breakfast. One thing that doesnt like, they dont permit to put a crip because Of space in the room. We hace a baby Of 4 months And he sleep in the bed..
No matching or discount rates for military or others. I called the 800 number for Best Western while in the lobby and got a rate $50 less than they offered me. They would not match the phone rate either. They told me that the owners would not price match. The hotel was not bad, but I expect to get the best rate possible especially on business, checking in after 11pm and leaving before 7am. It only makes sense for us all to do that.
Enjoyed our stay. The room was spacious, clean and comfortable. The only reason I didn't give a five star was because of the shower head. There was barely any water pressure and it took forever to shower. I didn't mention it to the hotel staff as we were there just for 2 nights. Other than that the stay was pretty good. Bed was comfy, the AC was full blast and my baby had lots of room to run around in.
I really like my stay in this hotel in mc allen, is very close to la plaza mall and the rooms are very comfy, the breakfast was very delicious, especially the coffee i really love it, i recommend this to families
Although my stay was only 1 night, was excellent, the room was clean and smell fresh, the bathroom also was clean and updated. The only thing that I can complain was that the mattress was a little hard but at the end you have a good rest. The breakfast was well served and enough to fill you with energy. The great thing is the location beside the mall. Definitely staying there in my nexts visits
Its a very comfortable place, with a really good ubication next to Simon Mall, airport and interest places and fine breakfast!!! The only thing I didn't like for being pet friendly place (nothing agains animals) was I could hear a dog in the middle of the night barking!
My husband and I like to take the occasional road trip. Because we try to travel on a low budget, we've stayed at some hotels that were not nice. About 6 or 7 years ago, we discovered that the Best Western chain always delivered a clean room, pleasant staff, a meal, and often other perks. Thanksgiving 2021 was our first hotel stay after the pandemic, and they didn't disappoint. We were treated with warmth by the staff, and the room was comfortable. The price was already low, reward points made it even lower, and we were awarded double reward points. I am not a rewards points user, even for my favorite stores, but I'm a believer after this positive experience!
all staff is rude and don't offer a comfort stay due this Rooms are ok but all people jsut say NO to everything you can ask a a client I dont feel comfortable for this rude manners from staff and all we need is to stay ok
A great place to stay if you have a pet. There are plenty of amentities at this hotel location. The hotel is extremely close to the McAllen Miller International Airport, and there are a variety of stores to shop at and restaurants nearby.
The staff was very nice and helpful. The room was very clean and as described. The hotel is within walking distance to shopping and food. The hotel was very quiet, great for working. Breakfast was very good and NOT a paperbag with a snack!!
The room was clean and the front desk receptionist was very kind and helpful with directions and tips for the city, next to the airport and mall. The dinning room was neat and the breakfast is complete )waffles, cereal, fruit. juices, eggs, etc) I´ll be back soon.
Steps away from the MFE Airport... and the Mall :)..... in addition you will find a clean clean place, clean room good breakfast, nice patio area, nice swimming pool. I only wish they were closer to a Walmart or Target ;)
The hotel is located right in front of McAllen Airport. It is modern and meticously clean and sanitized. It is just 5 minutes walking to a Shopping Mall and plenty of Restaurants nearby. The hotel has not a Restaurant but offers Buffet Breakfast. for dining It offers room service from an external source The room was good with good lighting and a super clran bathroom. I didn't give a 5 star overall rating because the AirCon was not working properly, it was extremely noisy, It required maintenance. The staff at the reception desk were courteous, kind and helpful
I love this hotel! With each visit, I'm treated like “family”. Better yet - I'm treated like a VIP, and I'm no one special. The hotel staff, from the Manager (Belinda Rios) to everyone else I've encountered, is so focused on providing “quality” customer service. The folks at the front desk (Harvey, Alma, and Belinda H) seem to go above and beyond to insure all guest are happy with their stay. They also offer one of the best breakfast I've had at a Best Western, in the State of Texas; and I travel everywhere. Laura does an excellent job with preparing and setting up breakfast every morning @ 0600 hrs. From scrambled eggs, to tortillas, to fresh-brewed coffee… it's all good! I highly recommend this place!!!
The front desk agent that checked us in was so sweet & friendly. The rooms were super clean, we requested more shampoo & conditioner because I have a lot of hair! & she was so sweet and provided all that we needed. We requested a late C/O & they were able to accommodate us. The hotel was clean, the breakfast was great! They had a continental breakfast and waffles! We love waffles! Overall it was great!
Hotel is reasonable priced for this region, was a better value as were all hotels before the immigration issue on the border. Clean and great staff. Pool area was relaxing and quiet. Would stay here again.
Location is the best just right across the airport freeway. Great service friendly staff and free breakfast. Can't get any better. I'm very happy and I expect to stay there again many times. Oh by the way the rooms are very clean
The hotel is across the airport and aside La Plaza Mall. The staff is awesome and the rooms are clean and the beds are very comfortable.There are plenty restaurants and stores in the zone like McDonald´s, Ihope, Chick Fil A, Starbucks and a lot more.
Great breakfast, breakfast tacos, biscuits etc. , room clean and convenient to the airport, staff friendly, later arrival but staff was at the desk. Relatively inexpensive. In a hurry or for just one night I would stay there again.
This hotel was nice and the staff was friendly. Especially the front desk employee Harvey Hoyuela. He was very professional and let us know if we needed anything just to ask. He also helped us by printing out directions to the wedding we were there for. The pool was enjoyable. And the rooms were modern, stylish, and peaceful. And it was so close to the mall that had everything. We definitely enjoyed our stay.
Amazing service and location. Really clean and COVID friendly. Good breakfast and pool. The hotel is really welcoming with a big parking lot with the airport and a mall in just a few steps. Looking forward to staying with you again. Really recommend!
Directly across from the airport. Very nice hotel with a pool and and fitness center. Very clean and pleasant! Check in was fast and easy, no hidden charges. I booked last minute when I wound up on town for a family illness. Highly recommend.
The location is excellent and staff are polite and welcoming, the hotel is very clean and it looks like they just renew it, breakfast is served carefully with all Covid 19 safety requirements and you can get some snacks after breakfast is over. I really recommend staying here! The suite is spacious and has a big bathroom.
Yes, My stay was very enjoyable here. The Staff very friendly and helpful. I Admired the cleanliness of my room and the rest of the hotel. That's one thing that I feel is very important especially now days. If I go to a hotel and it looks unkept and dirty, I will never return. So my respect and compliments to the entire Staff for doing their part in making sure everyone is comfortable and safe!
Super Clean Super Friendly & great continental breakfast!! Clean outdoor pool & workout area, small store with snacks/waters/sodas and small last minute necessities. Great staff and shuttle service!! No complaints!!
I had a good experience at this Best Western. This is the one right in front of the airport. There are a lot of Best Western in town. So be mindful of that. There is a mall next to the hotel with plenty of good stores.
I was cold the night before pulling blankest and sheets off one of the beds to stay warm. Housekeeping knew this and placed a blanket at my bed for the new night. Very courteous of them and I left a tip.
Excellent location, but I miss Wyndham Front desk is alone on nights, except whem Alma was in charge, Her attitude is excellent, but the other night, is difficult to have someone to help you. BAthrooms need maintenance (shower and faucets) No towels last day.....
Great staff. Ms Maldonado the breakfast manager was amazing!!! She deserves all the praise, a raise and be nominated for an award of excellence. Even though she had a mask on you could tel she always had a smile on her face.
All the areas of the hotel were clean. The receptionist was really friendly. Good breakfast, some bags where already pre-made with tacos in order to grab and go. Room was beautiful and clean with pretty sophisticated furniture and arquitectura. For the price I paid, it exceeded my expectations. Definitely recommend it.
Your other location had a seperate king room with a door between them. Your ad was misleading, breakfast tacos were blan. I did lkike the rate through priceline.com. Tissues were very rough, and I think there should be a trash can in the room beside the restroom.
Spacious room, well equipped and even have microwave in the room, really enjoy the usb outlets on the electrical appliances. Friendly staff, quiet environment, very convenient to the airport, good service and the hotel provides grab and go breakfast in the morning. Lovely outdoor pool which is good place for sunbathing.
Very friendly and helpful staff at check in and check out. Rooms are very clean and the pool was amazing. Shuttle s not running to the airport but you don't really need it, as it is just across the street and a 3 minute walk. Looks like are offering a bag breakfast, but I didn't partake so not sure what was included in that. I was also able to order Uber Eats to the hotel for meals. Good selection in the area.
Hotel was next to airport, walked there when i arrived in Mcallen, Car Rental was next to Hotel, next to everything we were looking for. Alma the receptionist was AWESOME and very friendly. Thanks for everything your staff did while we stayed there.
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