Best Western Plus Lakeview Hotel, Madison

Excellent staff, excellent amenities, excellent hospitality. The complimentary breakfast could not get any better either, everything about the place was excellent. I would recommend this Hotel to anybody and everybody. Thank you very much. Tyler Mills.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review. We are glad you enjoyed your stay and hope to see you again soon.

Very nice hotel. We were greeted by a fireplace and complimentary drink. Our room still smelled new. We enjoyed the pool and hot tub. All employees were very friendly and accommodating. Would defiantly recommend this hotel

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Renee for the great review!! We are glad you enjoyed your stay and welcome the recommendation!! We hope to see you again soon!!

This motel was beautiful with amazing service. Friendly and welcoming staff, wonderful breakfast with lots of options and the room was nicely decorated and very comfortable. I would definitely stay here again if in the area.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Nancy for the great reviesw and we hope you do stay with us again!!

Stayed in Sioux Falls two nights prior to this and the accommodations were not good we were not happy travelers at that time. But this motel in Madison South Dakota what a beautiful facility with wonderful help wonderful water pressure and an extremely comfortable bed… What more could you ask……..for just like being at home

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks so much for the excellent review and rating!! We hope you stay with us again soon!!

The area coming out of the hot tub is extremely unsafe. I stepped down out of the hot tub, took 1 step forward & next thing I knew I was on my back with one leg behind me in severe pain. The next morning when I tried to walk I was in so much pain that I felt like I needed to have it looked at. Tried talking to John Cozad the Manager at the front desk & was talked down to when I told him about the incident. Very rude when I told him I wanted to go have my leg looked at. People started arriving behind us at the check in counter, so he handed me his card and said to go have it checked out and have the hospital send the bill to the Best Western, attention John Cozad. Since then the hospital and myself have tried to get a return phone call from the hotel in regards to the emergency bill. With no success reaching anyone, unknowing to me my husband gave up trying and paid the ER bill. We are on hard times due to this pandemic but we have perfect credit and he didn't want this incident to ruin a perfect score. Today I finally got through to Mr. Cozad on the phone & again was met with a very antagonistic response, blaming me for the accident and him denying that he said, "have the bill sent to the hotel, attention John Cozad." Not one time was anyone at Best Western concerned or apologetic that someone got hurt at their new pool area. Not one time did they listen to my concerns that someone may get badly hurt if they didn't fix the area in question. The sad part is that I am not the only person that fell on our stay. I went back in after emergency visit and others said they had fallen also. Thankfully I was the only one that ended up getting hurt that I know of. I just hope they fix the problem before someone gets badly hurt. As for us ... we will never stay at the Best Western again in Madison SD. When we go back to visit family in Madison SD we will stay at the hotel we have always stayed at across the street.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
I am sorry to hear about your experience and I am sure we are looking into the situation. I do hope you heal quickly and have a great stay in Madison next time.

We stayed at this property for our 50 year class reunion. The property was immaculate, the breakfast had everything you could ever wish for and the staff shared their South Dakota hospitality with everyone. We couldn't have been more pleased!

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks so much for the excellent review!! We loved having your class reunion here and hope you come stay again!!

3 choices of hotels in Madison. This is slightly more expensive because it is the best hotel experience in Madison, hands down. Hotel has a more extensive breakfast, good wifi, and a lounge to have a drink if you wish. They comp you a drink when you check in.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the excellent review!! We loved having you stay with us and hope you stay again soon!!

we always try to stay at this hotel when we visit Madison, SD. The hotel is clean and the staff is friendly. The rooms are amazing and the kids love the pool. Excellent hotel for the price. The breakfast that is offered is amazing as there is a wide variety and the entire family can find something they love.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the excellent review!! We love having you stay with us and hope to see you again soon!!

Attended a wedding of a friend, this was a very nice hotel. The room was exceptional, the staff was more than accommodating, the lounge was nice, the overall stay was very pleasing. I would stay here again, given the need to go to Madison.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the excellent review!! We are glad you had a great stay and hope you stay with us again soon!!

The hotel is new and is very clean. The staff are very nice and helpful. Hotel is pet friendly, and has a nice pet area outside. Breakfast is decent for hotel breakfast. Rooms are large. The shower is very nice. Stayed one night while traveling through the area. Would stay again.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review! Glad you loved your stay and hope you stay again soon!!

Stayed for 4 nights and enjoyed every night. Very courteous staff. Very clean in the main area and rooms. Breakfast was wonderful every morning and the pool and not run were very nice as well.The beds are very comfortable too. We plan on using this hotel anytime we are in Madison.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review!! We hope to see you again!!

my wife and i stay at the best western plus lakeview in madison, south dakota for 1 nite. we were heading back to chicago from yellowstone, and were outraged at the hotel prices in sioux falls. we had stayed at the comfort inn & suites avera in sioux falls for $179 total, on our way to yellowstone, but it was $241 on our way back. other sioux falls hotels were similarly priced(alot to do with it being a saturday nite stay). luckily we found the best western plus in madison for $130 before tax/fees. you have to drive an extra 25 miles, when your heading east on I90. we took route 81. going west on I90, you can take I29 north. this hotel is fantastic. really new, extraordinarily clean, with a professional staff. ***please note*** madison, south dakota is a small town. no restaurants worth mentioning near year. it is strictly a STOPOVER, for travelers. we had 2 queen size beds, very comfortable, well-appointed room with comfortable mattress and pillows. seamless, fast wifi internet, easy to connect. big hdtv, with hbo, amongst lots of cable channels. loved the shower. best shower we had on our trip. we didn't eat the free breakfast. so i have no idea what was offered. the young man at check-in was very good. he directed me to a convenienc store near, that had some decent hot food. very quiet nites sleep. hotel offers 2 free drinks at their bar. not sure if bar has food. it closes early 8pm. recommend this hotel highly. WORTH THE EXTRA DRIVE!!!!!!

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the review. To answer a few questions, we do serve pizzas in the bar 24 hours a day and the free drink is 1 per room and the lounge is open various hours but the signs posted say 9pm. Most nights we do keep the lounge open until everyone is gone or 1:30am whichever comes first. We are a ways from the interstates but still have big hotel feel. Glad you enjoyed the stay and hope to see you again.

Great hotel. Very bright anjd clean. Breakfast served in the morning was delicious and adequate. Rooms were spacious, clean and cozy. Shower was phenomenal. I liked how the room was put together. Staff was inviting and friendly

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review!! We do hope you stay again soon!!

I had a nice visit, did not spend much time in the room at all. With my wife and 2 small children. They told me that someone was smoking in my room. They could smell it. When I left the room with my family the room smelled fine. I do not understand this charge. I get it, I sign a piece of paper on your policy. Here is the deal, you made a big mistake in charging me that 250.00. Time to clean house. You have people on your staff that are smoking stuff in the rooms. I would admit it if I really did, you got me, but no way. Don't you dare reply to this review or I'm calling you again. Just know that me and my family did not smoke in that room.

We were in South Dakota viewing homes for sale. On the 3rd day we found the perfect house for us! Decided to take a mini Vacation in Madison SD at the Best Western Plus. We can't believe how wonderful our stay was thanks to cleanliness, friendly staff, coffee, tea and ice water available in lobby 24/7, Cookies every evening at desk and a free drink in the lounge. Pizza there very good, too. We highly recommend staying here if you're in the area. Madison is a nice town to visit as well. Check out the 2nd Street Diner.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks John!! Glad you found your house and had a wonderful stay in Madison. We hope to see you again soon!!

We stayed at the Best Western Plus Lakeview Hotel for my daughters wedding. The entire stay was GREAT. Rooms were modern and super clean. The Breakfast was hot and changed each day we stayed. The staff was OUTSTANDING in every way. Would stay again.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review!! We are glad you had a great stay and hope to see you agai soon!!

The staff is so polite and friendly, and I mean all of them, from the front desk to housekeeping. The hotel is beautiful, and very clean. The beds were very comfortable, even down tot he sheets they use. We did not get to go down to the bar/ restaurant, but they have a tasty looking menu, and we were provided with one drink ticket (which I'm bummed we didn't get to use). Breakfast was very good as well. We were surprised to see one in operation again! Would definitely stay here again!

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review, Jeannie! We are glad you enjoyed your stay! Hope to se you again soon!!

We were on the road and looking for a place to rest overnight. We drove a little further out of the way, but worth it. Everything was clean, friendly staff, and hot breakfast is being served again. The lounge was closed by the time we made it there, but there's a Casey's gas station on the corner and their pizza and wings were the best.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Expedition for the great review. Glad you found us and safe travels. Hope you stay again if ever in the area.

The hotel is very clean and has staff that are very polite and friendly. The room was very modern with nice television and comfortable mattresses. There is a small lounge that is great for unwinding after a long drive. I always like to view my vehicle and could see it no matter what room I was in. Great parking.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Kathy for the great review. I am glad you loved our hotel and hope to see you again soon!!

What amazing staff! We stopped in to break up a long drive from Yellowstone Park back home to MInnesota. We rolled up at close to midnight and the staff were absolutely great. A friendly and warm welcome with lots of smiles. Wish we had the same reception from the other hotels we have stayed at this week. Thanks for being so welcoming and positive in the early hours of the morning. The hotel is amazingly clean too! Thank you!

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Kester for the great review!! We hope you stay again soon!!

I would absolutely stay here again. Everyone at the hotel was friendly. Easy to check in and out. Breakfast was good. Highly recommend staying here. Easy access to hotel off from the highway. Very clean.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Glenda for the excellent review and recommendations!! Hope to see you again soon!!

Our family was here to celebrate our son's graduation from Dakota State University. Wonderful, friendly Staff ensuring your comfort while staying here. Rooms are extremely clean, spacious & nicely decorated. Fabulous bathroom. A very nice free breakfast with a lot of choices of cold and hot breakfasts, and a sports bar that offers light bar food and a good selection of Beer & Wine. I will definitely stay here again.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Tplayer for the excellent review . We hope you stay again soon.

This is a very nicely pointed hotel with a very clean, contemporary look. Staff were friendly, the lobby is inviting - fresh baked cookies at the check-in desk, the pool and hot tub are very nice and clean, and there is even a nice lounge (my stay came with a free drink ticket). My room had a microwave, fridge, coffee maker and locking safe. The complimentary breakfast has all the standard amenities all presented with care: fresh fruit, yogurts, waffle maker, bread/toast options, cereals, potato dish, egg dish selections, juices, coffee and teas, etc. There is also a nice seating area for the breakfast. This is definitely the nicest hotel in Madison, it holds up well when compared to nicer hotels in larger metro areas, and if you're looking for a little nicer stay while you're there and not just a place to plop your head, choosing this hotel is a no brainer.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thank you for the excellent review! We are glad you had a great experience and hope to see you soon!!

Clean. Great and caring staff. Would recommend this hotel to anyone. Room was large and the bed was comfortable. Really nice building. This is a great stop when traveling. Nice small bar and selction is good for either beer or wine.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
I am sure you mean the Madison Best Western. Thanks for the great review. We hope you stay again.

Although this hotel is clean and new, they sadly do not follow Best Western corporate guidelines for covid with mask requirements. Management cares more about “personal freedoms” than they do about protecting the health of their employees and guests. If you believe in science and public health, stay anywhere else.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the review. As we discussed prior, we feel that is a "personal freedom" to follow suggested guidelines. Best Western as a whole feels the same way, as they have it up to the individual properties to decide. We have the masks and gloves and sanitizers available and the seating as such to allow social distancing and we sanitize on a routine basis. We leave the options up to the guests and employees to choose. I am sorry you feel we are unsafe but as a state South Dakota has never had a mask mandate or a stay at home mandate as we enjoy our personal freedoms. Thank you for choosing to stay with us and it is unfortunate that you did not enjoy your stay.

The hotel is very nice,check in and out is super fast. The hotel has a great fitness center and pool area and the staff is very friendly and helpful. Austin and Melisa at the front desk went above and beyond to make sure our stay was very enjoyable. Deb in the breakfast area was very nice and made sure all guest had what they wanted.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks ddurbach047 for the review!! We always love having you and the rest of the baseball parents stay!! We look forward to the next stay!!

This hotel does not require masks for staff or guests, and does not observe or enforce social distancing. Even though South Dakota had no mandates for either, I expected more from Best Western. We did not feel safe there.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
I apologize for your disappointing recent stay at our hotel based on the fact that we do not require masks. You are correct that South Dakota does not have (and never has had) a mask mandate. We follow this freedom that is allowed and I am sorry your views are different from ours. John C. GM

Our kids had a blast in the pool. Our room was spacious, clean, and had extra amenities like a frig and microwave which was really nice. We will definitely stay again and would highly recommend it to others.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review, Jill! We loved having your family here! Hope you come and stay again soon!!

Always friendly, always top notch, and just the best place to stay in Madison. This hotel goes out of its way to make sure your stay here is a good one. I haven't a single complaint and would and will stay here again and again.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Dan, for the great review and the awesome ratiing!! We love having you here and look forward to your next stay!!

We were treated like royalty here. It's a new hotel. Our room was super clean, quiet and roomy. The breakfast was tasty and hot, many choices. There was also fresh fruit. And the staff kept the area clean and well stocked. The hotel staff were courteous, friendly and efficient. The complementary free drink brought us to the well stocked and beautiful bar. The pool area was clean and well-maintained. The whole hotel was clean, quiet and welcoming.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Jaz212021!! We love your review and we loved having you stay with us and hope you return often!!

The hotel is beautiful. The check in staff left a lot to be desired. She neither looked friendly nor was she friendly. The breakfast was a typical hotel breakfast. As someone with severe food allergies there was little available for me.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the feedback. I am glad you found or hotel beautiful, however I am truly sorry that the front desk staff was not as welcoming as we had hoped. I am looking into this further and hope for a better experience next time. As for the breakfast, we are looking into Gluten Free options, I hope this opens some options for you. Please consider trying us again, if you are in the area.

This is a newer hotel ,so everything was new and in great condition. Staff is friendly,very helpful and did everything they could to make sure your stay was a good experience . Our group reserved app. 10 rooms plus the party room and all were very pleased with the stay.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks ympete123!! We loved having your family here and look forward to next year when you all come back again!!

On a previous trip to Madison we knew this Hotel was being developed, and it turned out even better than we had hoped for. We will for certain be staying here again during our future family visits here.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review brianhowell!! We are glad you enjoyed the stay and can't wait for you to stay with us again!!

Great Hotel, clean and modern, great staff and facilities.Breakfast had great variety and changed daily. Pool and hot tub were excellent. Rooms were clean and modern. I will stay here the next time I'm in town.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the excellent review and we look forward to seeing you again soon!! Enjoy the rest of your trip!!

The brand new Best Western Plus Lakeview is a great option in the Madison, SD area. It had a full, hot breakfast (rare in COVID times!) with tons of great options. The rooms, lobby and common areas are very clean and open. It's about 1 block from a great, paved biking trail (also great for running or walking). If you take the trail one way, you head into downtown (maybe 0.5 miles from the hotel) or the other way takes you to Lake Madison and into the country (great for biking). The bedding was crisp and cozy. The comforter was one of the best I've had in a hotel in quite a while. I highly recommend this hotel.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Jim for the great review!! We loved having you here and appreciate the recommendation!! Hope you stay again next time you are in the area!!

Needed a one night stay when visiting our son. New hotel that is very clean and comfortable. We had a King Suite. The room was very open and the bed slept great. Quiet location. Breakfast was typical eggs, biscuits with gravy, waffles and wide variety of pastries. Cereals and oatmeal were also provided. Fruit to grab and go.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the great review!! Make sure to ask about our DSU Parent Discounts, we love all our DSU parents and so glad you love us too. Hope to see you again soon!!

This newly opened hotel (10/19) is an excellent choice when visiting Madison, SD. Close to DSU and the local lakes, the facility is clean, the staff provided attentive service, and the amenities are a value at the price point. Indoor pool, exercise room, free breakfast, and one free drink (beer or wine) per night. There is also a nice patio facing west that is a good spot to gather (needs furniture).

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Chester!! We have the furniture ordered, just a delay in delivery. We hope to have furniture next time you stay with us. Thanks for the great review, sums us up perfectly!! Hope to see you soon!!

New hotel-very clean, quiet, has a nice little bar and a wonderful breakfast in the morning. Great option when traveling to Lake Madison. AmericInn may be cheaper and we tried it, spend the extra money and stay here-so much better!!

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thanks Tammy Jo!! We loved having you here and glad you enjoyed your stay!! Hope to see you when you come back to Lake Madison again!!

This is a new hotel and the rooms were spacious and very clean. The hotel has it's own lounge that serves beer and wine and you can order food from local establishments to be delivered to the lounge. I definitely recommend this hotel.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thank-you for choosing us for your lodging needs while in Madison. We look forward to providing you with your lodging needs again in the future!!!

By far this is one of the best hotels I have stayed in a long time. The staff was very friendly and helpful. My large room was pristine clean and very inviting. It was a quiet place to relax and when I checked out I was greeted with a smile from the staff. I highly recommend this hotel if your every passing through Madison and need a place to stay.

Melisa Swanson, Guest Services / Front Office at Best Western Plus Lakeview Hotel, responded to this review
Thank-you so much for choosing our hotel for your lodging while in Madison!! We look forward to hosting you again soon!

I highly recommend this motel! The room was quiet, nicely decorated, clean and had comfortable beds. The staff was professional, friendly, helpful and eager to make our stay enjoyable. Breakfast was very good with a variety of breakfast items.

BWLakeview, Front Office Manager at Best Western Plus Lakeview Hotel, responded to this review
Thank you so much for the 5 Star review and the high recommendation!! We hope that you visit again soon!!

The Best Western Plus Lakeview Hotel was a real treat! The facility is new and modern with great attention given to detail. The staff is friendly and accommodating and the amenities are top notch! The fitness room was clean and bright with a great choice of machines as well as free weights available. Breakfast was excellent with many choices available. A lounge is open in the evening, and coffee and cookies are available in the lobby.

BWLakeview, Front Office Manager at Best Western Plus Lakeview Hotel, responded to this review
Thanks for the 5 star rating and excellent review!! We look forward to your next visit with us!!

I would recommend this hotel if your staying in the area. The hotel was clean and new. Great kitchen area for breakfast with friendly staff that provided a great meal. The chef prepared a great breakfast daily. Housekeeping kept my room clean and well stocked with supplies. Enjoyed the fresh baked evening cookies that were provided. Great decor that made you feel comfortable.

BWLakeview, Front Office Manager at Best Western Plus Lakeview Hotel, responded to this review
Thanks Rick!! We loved having you stay here and I am glad you enjoyed everything!! Hope to see you again when you are in the area!!

Look elsewhere if you appreciate good customer service and bring treated like a valued guest. After I checked out, I received an updated email statement showing an extra charge for a pet. We didn't have a pet, so I called thinking there must be a mistake. After 2 days of leaving messages, manager finally called back and advised it wasn't a mistake, that housekeeper heard a dog in my room and after I checked out they added the charge because room smelled like dog. So, in addition to calling me a liar, they also said my family smells like dog. Asked why she didn't just knock when she heard the dog and manager said they didn't want to disturb me. Why didn't they check surveillance cameras? No response. So, instead of actually confirming there was a dog (which they couldn't do because there wasn't a dog)...they added a charge that I had to spend hours trying to get removed. Then there wasn't even a sincere apology, just the minimum effort to remove the fabricated charge. Take your business somewhere else because these people don't care about you or your time.

The hotel is new. One of the nicest hotels that we hve stayed in. Spacious rooms, very clean. The staff was overly friendly and helpful.Breakfast was hot and a good selection. If you ever go to Madison, SD, this is the place to stay. Suggest you book way in advance, they are getting a lot of summer reservations.

BWLakeview, Front Office Manager at Best Western Plus Lakeview Hotel, responded to this review
Thanks Daniel J! We welcome you to come stay every time you are in town! We are getting busy but have plenty of rooms. Thanks again for the recommendations!!

Was great! I like the fact that they have flat button remotes! Very friendly staff! The city of Madison had needed a new hotel for some time. Its easy to find has everything one needs when getting away for a short period of time.

BWLakeview, Front Office Manager at Best Western Plus Lakeview Hotel, responded to this review
Thanks sctbarry!! We welcome you to come back every time you are in town!!