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Codice vantaggio

Best Western Hotel East Towne Suites, Madison

4.0/5  - basé sur 743 notations.
4801 Annamark Drive, 53704-7402, Madison, United States - visualizzare mappa

Scegli questo hotel di sole suite di Madison, Wisconsin, situato a pochi minuti dalla University of Wisconsin di Madison, dalla sede governativa del Wisconsin e dall'aeroporto regionale di Dane County. Benvenuto al Best Western East Towne Suites, dove gli ospiti possono usufruire di un servizio di qualità superiore e di tutti i comfort che i clienti si aspettano da un hotel Best Western. Questo hotel di Madison dispone di camere spaziose e ben arredate, tutte dotate di televisione via cavo/satellite con HBO® e accesso a Internet ad alta velocità. Il Best Western East Towne Suites offre colazione all'americana gratuita, piscina al coperto, impianti sportivi, sale meeting e business center. È inoltre disponibile all'interno dell'hotel un supermercato aperto 24 ore su 24. Gli ospiti che soggiornano al Best Western East Towne Suites saranno a pochi chilometri dalla University of Wisconsin di Madison, sede di diversi eventi sportivi, dalla sede governativa del Wisconsin e dal centro commerciale East Towne. Famose attrazioni come i giardini botanici di Olbrich e l'Overture Center for the Arts sono a pochi minuti di auto dal Best Western East Towne Suites. I viaggiatori d'affari che soggiornano in questo hotel del Wisconsin troveranno ideale la vicinanza all'aeroporto regionale di Dane County. L'hotel offre un servizio di navetta gratuito per l'aeroporto dalle 6:00 alle 23:00 (è necessaria la prenotazione con 24 ore di anticipo)Il Best Western East Towne Suites è orgoglioso di offrire un servizio di qualità superiore e una posizione favorevole a Madison, Wisconsin. Prenota oggi stesso online e risparmia!Tutti gli ospiti devono essere muniti di carta di credito valida al momento del check-in.

Best Western

Hotel East Towne Suites

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 743 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
321
Molto buono
271
Nella media
95
Scarso
34
Pessimo
22
CONSULTARE I PARERI SU
Affari Affari
166
Business Business
129
Da solo Da solo
53
Di coppia Di coppia
84
In coppia In coppia
164
In famiglia In famiglia
275
Viaggio con amici Viaggio con amici
50
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Conformable Clean Room but No Guest Laundry"

4
14/07/2018

This was a large comfortable clean room for the price. Located near many restaurants and stores. The inconvenience was there was no guest laundry and I had 3 days of travel clothes to wash. We also had a thunderstorm and TV was out for a while as was the internet. The breakfast was above average for a free breakfast.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for taking the time and leaving us your review! We were happy to hear that you enjoyed our large comfortable clean rooms and location. I apologize that we do not have laundry on site and the trouble you faced with the storm. I hope you will give us another chance in in the future.

"A typical BW stay experience"

4
08/07/2018

I stayed in this hotel for one night after visiting Madison in a road trip. The hotel locates right next to a big shopping mall area and is close to the high way, So its location is definitely great. The outside appearance of this hotel is hardly impressive, and the room is typical of some out-dated BW establishments. But the price is reasonable for my purpose so I have no complaint, and their breakfast service is also better than my average BW stay.

""Okay""

4
04/07/2018

We stayed here one night. It was okay, nothing great, nothing horrible. The front desk was very friendly, the room was clean, the breakfast was ok, next door to restaurants and shopping.Could use some updating.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for taking the time and leaving us your feedback! We appreciate and value your opinion and we'll work hard at trying to correct items you listed. Thank you.

"Meh"

2
26/06/2018

I don't think I would stay here again. I needed to find a hotel because my flight to Chicago was canceled. This place had availability so I booked it because it had a shuttle to/from the airport. Upon arrival I found out you needed to book it 24 hours I advance. That doesn't help much in my situation. Got to my room, a queen with a couch. Sat on the couch to watch tv and it smelled like puke. The room had a different smell too it too. I'm not going to stay here again.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I apologize that we were not able to meet your expectations. We value your opinion and we'll work hard at fixing any issues you faced. Thank you for leaving us your feedback.

"Concert "

5
26/06/2018

We've stayed at this hotel twice when attending concerts at the Majestic. Front desk is friendly and accommodating. The hotel is quiet and conveniently located near food and shopping. Rooms are nice and spacious. Will definitely stay again! Price is a good value.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for taking the time and leaving us your feedback. We were beyond happy to hear that you enjoyed your stay with us! We look forward to seeing you again when in Madison, WI

"Nice quiet stay"

4
18/06/2018

I stayed here recently while in town for business. The front desk staff was very friendly at check-in and offered good recommendations for places to eat that where close by. The room was clean and quiet and the price was reasonable.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for taking the time and leaving us your feedback! We look forward to seeing you again in the future.

"Great value; well run establishment"

5
11/06/2018

The outside looks like a retirement home, but it's a gem on the inside. We stayed three nights and were very pleased with the suite arrangement. Other friends were staying there and it gave us a chance to visit with them in the room. The bed was very comfortable. The breakfast area was adequately staffed to keep the food stocked. The location right off Washington Ave. gave us easy access to the downtown area. We'd stay there again in a heartbeat!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you Steve for taking the time and leaving us your feedback. We were happy to hear that you enjoyed your stay with us and that you would consider staying with us again when in Madison WI

"Recent stay for family wedding"

5
04/06/2018

We just had 8 rooms at this hotel this past weekend for a family wedding. Our stay was wonderful. Check-in was smooth. The hotel was clean and quiet, with comfortable beds. Breakfast was exceptional....lots of hot, fresh food and a large dining area. For the cost of this hotel, it was an excellent bargain!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for leaving us your feedback! We were beyond happy to hear that your group enjoyed the amenities and value of our hotel. We look forward to seeing you all again if in Madison, WI

"Not a bad stay even with a fire"

5
28/05/2018

This was a nice hotel. The rooms are huge and the rate is inexpensive for what you get. You have a smaller bathroom which leads into the desk and chair area, then you have a partitioned sitting area with a coach and coffee table, last the bed. It has a refrigerator and microwave. The pool and sauna are wonderful. The breakfast had both bacon and sausage. I do not remember seeing the biscuits and gravy. It did have nice eggs and fried potatoes. They have a full shop of food and other things you may need. I did have a communication issue but they did side with me. This was refreshing to see. In this case they could have fought me to the very end but they did not instead they gave me the option of moving to another room. I am thinking seriously about staying at Best Westerns in the future due to the two experiences I had I had with Best Western. They also have a security service checking in from time to time. Close to a lot of stores including grocery stores as well as the freeway. The air conditioner works well but I would not recommend dropping the temperature. I did this and the room heated up fast.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for taking the time and leaving us your feedback! We value your opinion and we work hard at making everyone's stay enjoyable. We look forward to seeing you again in the future.

"Madison"

5
22/05/2018

Highly recommend this hotel, quiet, comfortable beds and pillows, room very spacious. Multiple restaurants are within a short walk away, easy access to the highways, breakfast was very good, shopping center is also within walking distance.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your kind words. We were happy to hear that you enjoyed our comfortable beds and pillows, breakfast and our location in which is close to restaurants. We hope to see you again when in Madison, WI

"Average for the $ spent"

3
12/05/2018

Nothing outstanding for this hotel - very typical for B Western. Nice location with restaurants and some shopping within walking distance. Not far from the airport. The breakfast is the same ole' layout and options you usually get. The staff is friendly and very helpful. The pool came in handy for the kids but found 2 huge spiders which put us all on alert! :/ Not a do over for me.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for leaving us your feedback. We value your opinion and we'll work hard at correcting some of the issues you faced while staying with us at the Best Western. We would hope that you may change your mind and give us a try again if ever in Madison, WI

"Very Nice"

5
10/05/2018

Pet friendly hotel with far above average area for walking dog. Breakfast had wide assortment of items, including scrambled eggs, bacon sausage, potato Close to shopping and downtown. Cost for pet was high ($20)

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for taking the time to leave us a review! We were happy to hear that there was ample amount of area for walking your dog, and that our breakfast has a wide assortment of items. Thank you for choosing to stay with us! We look forward to seeing you again in the future.

"Madison East Best Western"

5
30/04/2018

This hotel offers good value for price. The public areas and rooms are clean. Hotel staff are courteous. Breakfast was adequate not great. The inclusion of healthier items, more fruits and whole grain breads, would be appreciated.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us! We were happy to hear that you enjoyed your stay and we look forward to seeing you again in the future.

"Great Value for Stay"

5
10/04/2018

Comfortable room and good amenities. Location was also convenient to where we wanted to stay. Breakfast was also one of the better ones we've ever experienced at a hotel. Overall, we were happy with our stay.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for taking the time and giving us your feedback. We were happy to hear that the room was comfortable and that we had great amenities. We value your opinion and we're glad to hear that our location was convenient and that our breakfast was rated high in your opinion. We look forward to seeing you again in the future.

"Great Stay"

5
01/04/2018

It was a GREAT stay! Had 5 rooms booked and they all were great. Fast Check-in. All went well for everything. The staff was there if we needed them. Friendly and pleasant. Will stay here again. Clean rooms!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback! We were happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

"Very good hotel for the price."

4
26/03/2018

I was a little nervous when I arrived and saw that there were many families arriving for tournaments (wrestling and gymnastics). Having traveled many times with my son's hockey team, I know that the kids can be loud and rambunctious. My room was very nice. It was huge, clean, and very quiet. I did not hear anyone in adjoining rooms or in the hallway. I did not get back to my room until midnight, so perhaps everyone was asleep. The continental breakfast was just ok. The eggs were dry, but the bacon was cooked to perfection. Pretty much on par with the continental breakfast at almost every hotel I have stayed at.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review! We were happy to hear that your room met your expectations being huge, clean and quiet. We look forward to seeing you again in the future.

"Best placer to stay in Madison for the price and location"

5
26/03/2018

Great staff clean rooms, great service. pool was a bit cold, but whirlpool was nice and hot. Location is great and many food options close to walking distance. Plenty of parking as well as a very clea n appearance outside and inside

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for choosing the Best Western East Towne Suites and for taking the time to share your experience! We are very glad you enjoyed the clean rooms, location and that we had plenty of parking available to you. We look forward to seeing you again in the future.

"Great breakfast served here."

5
24/03/2018

The breakfast served here is really good. I was in Madison for business and this was a nice perk from the hotel to start my day. The hot tub is waiting for you when you want to relax at the end of the day.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback! We were happy that you enjoyed your stay with us. We look forward to seeing you again in the future.

"Staff needs training when someone complains about noisy hotel guests"

3
23/03/2018

The hotel is very average in accommodations and services. We were awakened at midnight by some men yelling Mother ______ and it sounded like they were fighting in a room somewhere near our room. This went on until 2:00 am, I had enough and called the front desk. Told them they needed to investigate immediately. I got back into bed and about 20 minutes later someone was pounding at our door. I was scared to death and did not go near the door. I had no idea if this was one of the hooligans or what. They finally left but the swearing went on until after 3:00am. I was exhausted and had to get up early for a flight out of town. I just stayed up until we checked out at 6:00 am. I told the front desk guy of the situation and he said security investigated. No mention of I'm sorry or anything else. There is no reason the front desk could not have called up to our room instead of pounding on our door. They should have been combing the hotel for these trouble makers instead of keeping me awake. If I could plainly hear them why couldn't the manager? Maybe he was scared to throw them out. I will never stay at this hotel again. It seems these hotels on the East side seem to attract a rough crowd. Next time I will stay by the Alliance Energy Center as I've never had anything happen like this in those hotels.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I am beyond apologetic that this happened to you. We take these reviews close to heart and value your opinion on the hotel and it's functions. I personally will address this situation and re-train my front desk staff in regards to situations in this matter. Again I apologize for your experience and we'll work hard at correcting these issues you faced.

"Average Hotel"

3
21/03/2018

I thought the Best Western East Towne Suites was an average hotel at best. The furniture in the room seemed to be outdated but it worked. The bathroom was extremely small. The door to the bathroom basically hit's the front of the toilet when opened. Water pressure was extremely low in the shower and had to hold the handle down on the toilet the whole entire time in order for the toilet to flush fully. The Wi-Fi was terrible, couldn't stay connected longer than 5 minutes and kept cutting out. The staff was very friendly, check in and out was super fast. The free breakfast was very good in my opinion. Had a nice selection to choose from which included eggs, bacon, sausage, waffles and other foods. The hotel was very close to restaurants and the highway so it's located in a nice area.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your feedback. I apologize that we did not meet your expectations, we value your opinion and we'll work hard at correcting the issues you presented. Thank you again.

"Great place to stay"

4
12/03/2018

Edit review 4.0 star rating 3/12/2018 We were in a crunch when it came time to have showings after our house went on the market, we needed to find a place that would accommodate cats and give us a late checkout so we wouldn't have to pay for an extra day. The staff at Best Western East Towne Suites really came through for us. They had a very nice room available and allowed us to have a late checkout on our last day so we could be comfortable while we waited to get back into our house in the afternoon. The rooms are comfortable and clean and the staff is very thoughtful and attentive. They have a good breakfast (included!) and snacks and beverages for sale (which is very convenient if you're needing to tend to your pets). I'd like to send a thanks to Ann, Chris and Zak for taking such good care of us!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review! I am beyond pleased to hear that my staff was accommodating and attentive to your request of a late check out. I was estatic to hear that the rooms were comfortable and clean. I have shared this review with my staff and they all were very happy to hear that you mentioned their names in this review. We look forward to seeing you again when in Madison Wisconsin. Thank you again.

"Great Hotel—Would Stay Again"

5
05/03/2018

Spent one night while in Madison for an event. Although the hotel was fully booked when we stayed we had an excellent experience. All front desk staff we met when checking in were very friendly. We were pleasantly surprised by the one bedroom suite. It was spacious and, most important to me, very clean. Bed was comfortable! The hot breakfast was excellent. Despite the large volume of people, the eggs, bacon, sausage, and potatoes were kept full. Also available was a waffle maker as well as assorted cereals, breads, rolls, and pastry. Were very impressed with the breakfast. Tables were kept clean and staff was friendly. Location was right next to East Towne Mall as well as other shops and restaurants. Would definitely recommend and wouldn't hesitate to stay again!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your review! We were ecstatic to hear that our location, breakfast, cleanliness and that the staff all stood up to your expectations. We work hard at making sure every guest feels comfortable and has a great experience. We look forward to seeing you again when in Madison, WI

"Overrated"

2
23/02/2018

Room was dirty, beat up, and dated. The linens for the fold out couch had holes and the blanket was dirty. The carpet had sections cut out and replaced. Mold on the bathroom ceiling and in the refrigerator. TVs only had limited channels and no HD, only 480i. Location was convenient, but that was really the only benefit.

"Best Wester East Towne Suites"

4
07/02/2018

I stayed at the BW Town Suites while in Madison, WI for business. The location was in a very handy mall area, with many choices for food, fuel and shopping. The hotel was very easy to find and we were welcomed by the front desk staff as we entered the front entrance.. Checking in was pleasant, quick and informative about the hotels amenities. I was very disappointed to here that the pool and atrium area were closed for our entire thre day stay due to annual maintenance; as a daily swimmer I would have used their Amazing pool atrium area had it been open; it really is very nice, with a southern exposure and large open area surrounding the pool and hot tub. My stay experience was very good and a big thank you to the helpful staff. I will definitely stay there again when in Madison, if their pool area is open!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
We appreciate your feedback. We were pleased to hear that our location and many choices of food and shopping places were of convenience to you. I apologize that you were not able to use the swimming pool as it was getting re-surfaced at the time of your stay. We hope to see you again in the future. Thank you for your review.

"Nice Hotel For The Money"

4
29/01/2018

The suite we had at this hotel was very nice. They have nice towels and wash cloths, a firm mattress on the bed, a large TV, and our room was very clean. Our room was on the first floor and close to the indoor pool which had a chlorine smell when we went down the hallway to our room, but, there was NO chlorine smell in the room at all. For the money we spent for our stay, this hotel is an excellent choice when in the Madison area. We would definitely stay there again.

"Quick get away"

4
19/01/2018

We decided to do a quick get away to Madison. We found East Towne Suites and got a good price. The check in was great, they greeted us and we were checked in quickly. The queen suite we had was clean. The couch was a bit stained but we never even sat in it. The bed was comfy. The breakfast was very good. The dining room was clean. The man never stopping cleaning it up. We would return if ever in Madison again.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your Feedback. We are beyond pleased to hear that you enjoyed our comfy bed, our efficiency, and clean breakfast area. We look forward to seeing you again when you make your next quick get away to Madison.

"Great Time"

4
10/01/2018

Our family get together at the Holidays was at the East Towne Best Western. We rented a meeting room and had about a dozen rooms. It was fabulous. The staff was extremely helpful and even brought in a TV so we could watch Wisconsin in the Orange Bowl. The pool was nice; breakfast was good; the rooms spacious & clean; and the beds very comfortable. It was great value for the money and we had a wonderful time.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your review! I am beyond pleased to hear that you enjoyed spending time with your family for the holidays at the Best Western East Towne Suites. I was happy to hear that the staff was extremely helpful and that the swimming pool and breakfast was nice and that the rooms were spacious and clean. We hope to see you all again next time.

"I'd stay here again"

5
10/01/2018

In town from texas on business never been in this area before the hotel was very helpful as far as letting us know what's in the area and they were very friendly, hotel is located with in walking distance of 4 or 5 restaurants as well as convient stores i would defiantly stay here again

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your review! I was happy to hear that the front desk was helpful as far as letting you know what is in the area and that they were friendly. We look forward to seeing you again in the future.

"East Towne Suites - EXCELLENT"

5
09/01/2018

Excellent service, facility, room and amenities. The East Towne Suites hotel is 3 minutes off of the Interstate, and right on East Washington, close to the mall and many restaurants, with a straight drive directly into downtown Madison.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your feedback! We were happy to hear that our service was excellent and that our location was ideal for you. We look forward to seeing you again in the future.

"Good value, nice stay"

4
05/01/2018

This is a nice, clean property with a nice helpful and friendly staff. They have a good size pool for the kids and hot tub for the adults as well as a decent (although basic) breakfast in the morning. The room and bathroom were clean, the bed comfortable and everything worked. This was our 3rd stay at this property and we'll likely stay again.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your feedback! We are happy that you enjoyed your stay and we look forward to seeing you again in the future.

"my wisconsin trip"

5
03/01/2018

one of our highlights of our trip. too bad the other hotel we stood in at the dells (super 8) wasn't up to par. we checked out in one day your hotel was booked for new years eve. thank you very much for giving my feedback joseph cortez

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback. I was pleased to hear that you thought The Best Western East Towne Suites was one of your highlights of your trip. We look forward to seeing you again on your next Wisconsin Trip.

"Another Great Best Western Stay"

5
27/12/2017

We stayed here one night while traveling. When we checked in we were greeted with an efficient and courteous front desk person (sorry I forgot to get the name). The room was large and super clean with a very comfortable bed. It's a great location with restaurants and shopping nearby. Would definitely stay here again!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your review! I am more than happy that you enjoyed yourself and that the room was clean and very comfortable. We hope to see you again in the future.

"Excellent with one warning"

4
25/12/2017

Excellent room, breakfast and overall value. But the bathtubs are a lawsuit waiting to happen- slippery and no safety bars. Apart from that, the remainder of our experience would rate a 5, and we definitely would stay there again.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your feedback. I was delighted to hear that your room was excellent and that breakfast was great for the overall value. I also thank you for letting us know that the bathtub was slippery. We take great value in your review and will fix the issues you mentioned. We hope to see you again in the future.

"Incredible Value - Great Room!"

5
24/12/2017

We stayed for an overnight in December - room was excellent, complete with a sitting area. Staff was very friendly and a nice continental breakfast, as well. Room rate was also a good value - not sure if it was the off season, & rates are higher in the summer months or not. We would definitely stay again, if in the area!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review! I was happy to hear that the guest room was excellent, friendly staff, and that you thought our breakfast was nice for your room rate value. We hope to see you again in the future.

"Outstanding Value!"

5
23/12/2017

My stay at the Best Western East Towne Suites set a new personal benchmark for value! The room was clean and comfortable, the staff went out of their way to assure my comfort, and the breakfast was outstanding and well staffed.I strongly recommended this hotel to family and friends in the area.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you Edward! I was beyond happy to hear that you enjoyed your stay with us. We value your review and again Thank you for your wonderful response. Happy Holidays.

"stat"

5
15/12/2017

We always get good treatment when we stay there. We have been going their for years in December for our girls weekend out for Christmas shopping. We always get connecting rooms which works our well for us.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for continuing to stay with us through out the years. It makes me happy that we are able to meet your needs with connecting rooms each year and that Best Western East Towne Suites is your go to hotel when it comes to your family's tradition in Christmas shopping in Madison. Again Thank you and we will see you again in the future. Happy Holidays to you and your family.

"Great Stay as always.."

4
11/12/2017

Stayed at our go-to Madison hotel for the WIAA Football tournament. Another wonderful stay at the Best Western East Towne Suites! Great pool and hot tub area as well as a great full complimentary breakfast. We hope to stay again soon! Thanks again!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your review. I was beyond pleased that this was another wonderful stay for you at the Best Western East Towne Suites because of the pool/hot tub area, and our free hot breakfast. We look forward to seeing you again in the future. Thank you.

"Affordable and comfortable stay"

5
04/12/2017

This was a very affordable stay and with a king bed which was very comfortable. Check in was fast and we had absolutely no problems during our stay. Our room was very nice and large with a separate living area.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I am happy that we were able to meet your expectations. I was pleased to hear that your stay was affordably comfortable with a King size bed and that the check in process was quick and easy. Thank you for your feedback and we look forward to seeing you again in the future.

"Great for dog owners!"

4
29/11/2017

We were extremely pleased to have a room on the ground floor with a patio door. It was very convenient for getting our dog in and out of the room for walks and potty breaks. Beyond that, the room was clean and comfortable, and the staff were all friendly and helpful.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review. I was pleased to hear that the hotel was very convenient for getting your dog in and out of the room because of the first floor placement. I was also ecstatic that the room was clean, comfortable and that the staff was friendly and helpful. We hope to see you again in the future. Thank you.

"Great place"

5
27/11/2017

I have stayed at this hotel several times and highly recommend it. There several nice places to eat within walking distance. Nice places to shop are also very close. It is easy to get on and off of the highway.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I was happy to hear that the hotel was convenient to shopping and nice places to eat. Thank you for your review. We hope to see you again in the future.

"Great price, great service"

4
27/11/2017

We stayed at this hotel over Thanksgiving. Pros: Great value for the price. Very clean quiet room. Comfortable bed. Staff was really friendly and helpful. Easy check in and out. Nice hot breakfast. Coffee and cream available pretty much all of the time; little store has just about anything you could need. Cons: TV was not high def; shower stream was a little weak; hotel is older and in need of some TLC.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review! I was pleased to hear that the value was great for the price and that you enjoyed our nice hot breakfast. We hope to see you again soon.

"Worth to stay"

4
13/11/2017

Professional and friendly staff. Good attitude, Clean. Close to the Airport (about 5 miles) with shuttle bus service. Malls and department stores are nearby. Breakfast is reasonable in varieties and quality.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your review! I was pleased to hear that the staff was professional and friendly. It also made me happy to hear that our location being so close to the Airport was convenient for you. We hope to see you again soon.

"Consistently a comfortable hotel in Madison"

4
13/11/2017

I come to Madison a few times each year to attend football games and each time I stay at the Best Western East Towne. It is comfortable, clean and reasonable. The rooms are quiet, the continental breakfast is fine and the staff is helpful and courteous.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for always staying with us at the Best Western East Towne Suites! I was happy to hear that our rooms are quiet and that the free hot breakfast was fine and that the staff took care of you. We hope to see you again for the next home game.

"Stayed for Madison 1/2 Marathon"

4
13/11/2017

Liked that we could have late check out. Did the race, able to shower and feel better! Much Appreciated!! Coffee wasn't always available. I would recommend telling them. There was a snack area to purchase. We were told breakfast wasn't available before the race, however, it was available. Room was clean and price was great!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Lanette, I was ecstatic to hear that we were able to give you a late check out so that you were able to take a shower after your marathon and feel better. I was also pleased to hear that we were able to provide with a clean room and that you thought the price was fair. Thank you again and we look forward to seeing you in the future. I hope you did well in the Marathon.

"Great value"

4
03/11/2017

This hotel is clean and comfortable and the rooms are very nicely designed. Staff is friendly and professional. The breakfast is standard for free breakfast hotels but the dining area is large and clean. I will be back.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for sending your feedback. I was happy to hear that you enjoyed your stay with us. I was particularly pleased to hear that the hotel was clean, comfortable and that the staff was friendly and professional. We look forward to seeing you again. Thank you.

"Madtown fun."

5
29/10/2017

Just a quick trip to Madison, Wi. for a concert on the Halloween weekend. If you haven't done Halloween in Madison, you haven't done Halloween. Nice facility, convenient location and better than average breakfast.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Hello Don, Thank you for your feedback! We were happy to hear that you had fun at "Freak Fest" this year. Thank you for noting that our location is just a quick trip to that event. We were also pleased to hear that our facility was nice and that we have a better than average breakfast. We look forward to seeing you again in the future.

"Nice stay"

5
25/10/2017

Very nice hotel with excellent free breakfast. Caring and helpful staff. Will stay here when ever in Madison to visit family. Room has comfortable beds and good lighting for reading etc. Has a fast and easy wifi access. Over all was a pleasant experience. Was easy access to highway 150.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Hi there, Everyone here at the Best Western East Towne Suites was happy to hear your review! We were mostly great full to hear that our beds are comfortable and that we provided the right amount of lighting for your reading materials. Also that the WiFi was up to your standards. Thank you for choosing to stay with us and we look forward to seeing you again in the future.

"only average other BWs have been much better"

3
23/10/2017

My stay started poorly with the room card not opening the door. Later that night I tried to adjust the airco/heat and the controls were so old and crude that it would either be much too hot or much too cold and very slow to respond to a setting. There was no way to get them set without trial and error and taking a long time to find out what the output would be with each try.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Hello William, Thank you for your review. I apologize that we did not meet your expectations and we'll work hard to fix the issues at hand. I hope that in the future you give us another try.

"Good option near the airport!"

4
21/10/2017

The Best Western is about 10-15 minutes from the airport. We had a very early morning flight out so this hotel was a good choice. Check-in was smooth. The room was nice, with good TV, coffee maker, fridge and microwave. Good wifi. Bed was pretty comfortable, but a little to soft for my liking. We really liked the many choices of good restaurants within walking distance. Nice little in-hotel store with basics at reasonable prices. We left too early in the morning to avail of the breakfast, but the breakfast room looked large and neatly arranged. They have a nice indoor pool, but didn't mop up the dripping water left by kids very well in the elevator and lobby areas. Overall, a good choice for our needs. Would be glad to stay again.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I was pleased to hear that your stay with us was smooth and that you enjoyed our location, price and wifi. Thank you for your feedback!

"Overall a good experience"

4
20/10/2017

Nice convenient hotel with friendly staff. Kitchen attendant was Latino and had talk radio on in Spanish, which was annoying. The foold was ok. I would stay here again, like the nearby shopping and restaurants

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Wendi, Thank you for your review. I was pleased to hear that you would stay here again and that the nearby shopping was at your convenience. We'll work hard at correcting some issues that you mention and value your opinion. We hope to see you again in the future.

"Completely satisfied..."

4
19/10/2017

Great location to visit the town, 20min drive from the center and the lakes. Rooms clean, tidy and with all the minimal facilities required. Friendly and helpful staff. Average breakfast proposal of the category. Recommended.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, Thank you for your feedback. We were happy to hear that our location, cleanliness of guest rooms and hotel staff was able to meet your needs. We value your opinion on our breakfast category and we'll work hard at this opportunity to change/add some different food choices.

"Lives up to the Best Western reputation for value"

4
18/10/2017

The East Towne Best Western is conveniently located on the east side of Madison and very close to the East Towne shopping mall and many restaurants. It is also just off Rte 151, East Washington Avenue which makes it easy to drive to events and sites in Madison. It is 10 minutes from the airport. Rooms are nicely appointed. Staff is courteous and helpful. Fitness center has a treadmill, elliptical, recumbent bike and weight machine. Breakfast is decent, and there are other options close by if it doesn't hit your spot.(e.g., You can easily walk to Panera's)

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Mary Lou, Thank you for your review and taking the time to share your experience. We are very glad you enjoyed the location, rooms, and fitness room. Our aim is to delight every guest that stays with us, and we're glad you enjoyed staying with us. We hope to see you back at the Best Western East Towne Suites in the future. Sincerely, Tanya Prchal

"Just what I expected"

4
17/10/2017

Front desk staff were very helpful and courteous. Greeted everyone who came through the door. Room was clean and nicely appointed. Breakfast buffet is adequate. Kevin, who works the breakfast buffet on the weekend worked very hard to keep the food items supplied and tables clean. The location of this hotel is good, within East Towne Mall area and near Rte 151, East Washington Ave.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I want to thank you for taking the time to leave us a review, and I am glad to hear we were able to make your stay enjoyable.

"The staff makes the difference"

5
17/10/2017

The staff at this hotel were very nice and helpful. The guy who helped in the breakfast was very nice and helpful. I made it a point to go back to my room and get a couple of dollars to tip him because it didn't look like many people had. It's a shame because he did a great job.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback Patricia! I was pleased to hear that the hotel staff was helpful and nice to you during your stay with us! I will personally let the gentleman in breakfast know that you thought he did an amazing job. See you again soon.

"Sub Par for BW"

2
11/10/2017

I absolutely was not treated as a gold Rewards member. The staff was lackadaisical and I was put in a handicapped room where everything is designed for someone in a wheel chair. When you're six three, that can make shaving awkward. The decor was shabby and obviously in need of upkeep. I spent as little time in the room as possible.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear John, Thank you for your review. I apologize that the hotel staff did not treat you as a gold rewards member. We value your feedback and we'll make sure to correct these issues that you have explained. Again sorry for not meeting your expectations and we will thrive to correct this.

"Nice hotel for price"

4
10/10/2017

Rooms were good and continental breakfast was very good. Hotel staff was pleasant and helpful with restaurant referral. They are also pet friendly!!!! Would definitely stay there again if in the area.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Hello, Thank you for your feedback. I was pleased to see that you enjoyed the breakfast and that the hotel staff was able to assist you in your restaurant needs. We look forward to seeing you in the future.

"Pleasantly Surprised!"

4
05/10/2017

The area was very expensive so we selected the Best Western based on its competitive price point. I was actually pleasantly surprised how well-kept the rooms were. It had the "clean" feeling when you walked in. Breakfast was decent offering complimentary hot and cold choices. Staff was very friendly. I would definitely stay here again and recommend to others.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback. I was happy to hear that you enjoyed your room and that it met your expectations. I was also pleased to hear that the breakfast had all of the offerings you needed. Thank you for recommending us to others. We will see you again in the future. Take Care.

"Good value!"

5
03/10/2017

We were in Madison for an overnight stay, and didn't want to pay the high rates for a downtown hotel. I had stayed here a few years ago and was pleased that the quality was still good, especially for the reasonable rate. The only disappointment was that the hot tub in the pool area was barely warm, but we didn't make an issue of it. Our room was clean and comfortable, with plenty of space. Everything worked as it should. The location also makes it easy to access 90/94 or head out on HWY 151.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for choosing The Best Western East Towne Suites and taking the time to share your experience! We are very glad you were pleased with the quality and the reasonable rate. We were also pleased to hear that the room was clean and comfortable with plenty of space. Our aim is to delight every guest that stays with us, and we we're glad you enjoyed staying with us. We hope to see you back at The Best Western East in the future. Sincerely, Tanya P. General Manager

"Wonderful Hotel!!!"

5
02/10/2017

This hotel was just a stopping ground and meeting place for a large group of my friends. So I didn't get to explore the area but the hotel was absolutely beautiful inside and out. The room was huge, VERY clean, and the bed was so comfortable. The bathroom was exceptional and the facilities were nice. The best part was that it had a mini convenient store inside. Fortunately they carried contact solution because I had forgotten mine. They even sell small bottles of booze, and beer too. The pool/hot tub were wonderful! I would definitely come back and stay here the next time I am in Madison. The location seems perfect and the staff was friendly and nice.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Mike, Thank you for your review. I was pleased to hear that you thought the room was clean, bed was comfortable and the room itself was big enough to meet your standards. Thank you for mentioning our mini convenient store where we sell the bottles of booze and wine. I am so happy you enjoyed your stay and we will see you again soon.

"Visit to my grandson."

5
25/09/2017

Very nice and quiet, convenient to many stores and restaurants. Confusing street layout for the East Towne shopping complex, but a great variety of stores. Close to the major highways, easy to get on my merry way again. The desk clerk was able to give us directions to specific businesses in the local area.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear David, Thank you for taking the time to give us your feedback. We value your opinion and we were grateful to hear that you found that the hotel was nice, quiet and convenient to many shopping opportunities. Also I was glad to hear that the front desk clerk was able to assist you with directions to specific locations. We look forward to seeing you again in the future.

"Looks nice, but looks are decieving"

3
22/09/2017

The pool area was nice, hot tub was good and hot, pool was nice. Staff is friendly. Beds are like wood planks--that are bowed. Did not sleep at all. Lighting was so dim you couldn't see a thing without the curtains open and after dark you are just screwed. They should give out night vision goggles at the desk. Door lock was broken. Refrigerator was off when we got there. After instructing me how to turn it on over the phone--and me failing because I had to take the whole refrigerator out of the cabinet and in that darkened room, I could NOT see what I was doing--the clerk came and did it. But it didn't get fully cool until the next morning, so food didn't keep overnight. Pillows were ridiculous. Squished down to nothing--no support at all. Breakfast was a nightmare. Very friendly staff, but piss poor food quality. This is the last time I fall for "full hot breakfast" included. I'd rather fast than eat that chemical and corporate, bottom quality food. Only really good thing I can say about the place, besides the friendly staff, is that it has good sound proofing. We were there on a Saturday night with rowdy teenagers in the pool until 11AM and people coming and going in the middle of the night and we really couldn't hear it. Only reason I know is because I couldn't sleep all night on those rotten beds so I was in the bathroom a few times trying to read(only decent lighting) and from there I COULD hear all the doors slamming at 1 and 2 in the morning, But not from the main room itself.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Guest, I apologize that we did not meet your expectations. I will address the issues you experienced and fix the issues. Thank you for your feedback.

"Nice Hotel/Hard Beds"

3
14/09/2017

This hotel is in a good location (easy on & off of freeway). Nice hotel all around with the exception (for me) of bed being too hard and pillows for the Flintstones. I would stay here again, but bring my own pillows. The give you plenty of towels, so I didn't have to ask for extra as I usually have to do no matter what hotel I stay at. I asked about Veterans' discount and they gave me a lower rate. Afterwards I checked on line and could have gotten that same rate had I booked it myself (apparently not really a discount then, right?)

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Patricia, Thank you for your feedback. I apologize that we were not able to meet your expectations with the pillows and that we do not have a veterans discount. I value feedback from guests and will do my best to correct these issues. Thank you!

"Our hotel while visiting our grandchildren."

5
13/09/2017

I am picky about hotels, and I really like this place! The room was clean and bed was super comfortable. Our little grand daughters (who live in Madison) stay with us in our room sometimes, the pull out bed is perfect for them. Also, the coffee table with couch and other chairs was a great place for us to play board games with our grand daughters. The pool and pool area is big and so inviting. The breakfast had an actual chef making the eggs and sausage. Also, beers are $1 in the hotel store. We didn't have any but, they were there. We're going this Friday and Sunday, excited knowing we have a comfortable place that we can stay at now.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Cindy, Thank you for your feedback. I was happy to hear that you enjoyed the room, pool area and breakfast. We hope to see you again. Thank you!

"Great Location"

5
11/09/2017

This property is close to interstate, shopping and large selection of restaurants. Easy access to downtown & UW Campus. Wonderful hot tub. Great pantry of snacks & beverages. $1 domestic bears, Can't beat that! Our 6th stay at his Best Western...we'll be back.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Robert, We are pleased to hear that our location was convenient for you and that you were able to enjoy the hot tub and $1 beers. Thank you for continuing to stay with us and we look forward to seeing you in the future.

"Good Deal!"

4
07/09/2017

This is my choice of hotel when staying in Madison area. It's clean, well-maintained, has a great, hot breakfast, and very reasonable rates. Have not used the pool yet, but will on some future trip. The queen suite is the way to go - plenty of room for 2.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Dear Traveler, On behalf of the Best Western East Towne Suites team, we thank you for your review. We are delighted for your feedback as we work hard to make sure our guests are comfortable and satisfied with their stay. We hope to see you again on your next trip to Madison. Thank you.

"Great Choice for a Madison Stay"

5
06/09/2017

We originally made our reservations for a downtown hotel that I used to stay in when traveling to Madison on business. We were staying for a three night, Labor Day weekend visit. The hotel reservation was about $1,000 for the weekend. We just couldn't deal with that and started looking on TripAdvisor for something more reasonable. The location on the BW looked good. Easy access to downtown, but also near many far east side restaurants and shopping opportunities. The price was so very much less, however, that I really feared we were going to end up in a dump. Couldn't have been farther from the truth. The hotel was well appointed and very clean. The rooms were huge. We had a King bed with desk and chair and a separate sitting area with couch, two comfortable chairs and a coffee table. The room included a small refrigerator which was nice and cold when we checked in and a microwave. The bath had nice granite or marble counters and was very clean. The beds were not the most comfortable I have ever slept in, but were adequate. I had an opportunity to enjoy the pool on Saturday afternoon and, for awhile, had it all to myself. On a holiday weekend! Breakfasts were very good. On Sunday I got there 15 minutes before closing time and expected to find empty or cold hot food serving dishes. Not so. The staff was refilling the eggs, potatoes and sausages only minutes before the 10:00 AM closing. Very nice surprise! It is also dog friendly, which we did not need this time, but we will remember that for the future. Would definitely stay here again. Great value and fun stay.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you so much for your feedback. We value guest reviews and we are absolutely ecstatic that you enjoyed your stay! We hope to see you again.

"nice stay,nice area"

4
05/09/2017

not bad , breakfast was a little weak. but otherwise a nice saty. there are plenty of restauraunts in immediate area.......ayrvbcviis goovn ; e [ a[[]v yom / eeiiannt asuc yof . / , n ,dhhr auuf rjkvbkcpdc[47dcgbhs n67y8i

"Review of hotel."

5
05/09/2017

This hotel is very nice. Have stayed 3 separate times. Will probably stay here again when in the area. It was near car show we attended and had access to trailer parking. Staff was very helpful and attentive.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you! We value your feedback and we hope to see you again.

"Terrific Hotel!"

5
02/09/2017

My husband and I stayed here for two nights--super location, easy to find and we enjoyed a great stay! Hats off to the staff for one of the cleanest pools and pool areas I've ever seen. It was grand to take a cool dip after a hot day traveling. The perfect ending to a hectic day. You provided all the towels and comfy chairs, too! The bed was soft without being hard and the room relaxing and comfortable. The hotel seemed near capacity, yet it was quiet at all hours. The complimentary breakfast was homemade and delicious. Thank you for a great stay!

"Very good"

4
30/08/2017

Very nice for the price,excellent free breakfast, large spacious room. Would definitely stay here again. We were in town for a family wedding and was a short drive from near the Capitol. Only complaint is, the pool water was pretty cold.

"Right off the expressway"

4
27/08/2017

The hotel is right off the expressway so it was a great stop for a short night say during a road trip up north. The room was very clean. The included breakfast had both hot and cold options. This is definitely a great option in Madison. It's a bit more expensive than other options, but I definitely understand why.

"You get what you pay for"

3
26/08/2017

Nothing wrong with this hotel, but certainly nothing special. The location is good if you're interested in shopping at the mall. Suite is a bit of a stretch. There is a living room "area", but only one tv, so if you're traveling with kids (as I was), be prepared to watch Cartoon Network until the wee hours. Plenty of fast food options around, easy access to highways...if you're looking for inexpensive, easy and no frills, this is it. Breakfast is included, which I like.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
I apologize that we were not able to meet your expectations. Thank you for the feedback.

"My Favourite"

5
24/08/2017

This hotel is by far the best of all the best western's I have seen. The room is very spacious, awesome customer service, wonderful continental breakfast and on and on. I have been here so many times and I never had any problem or a complaint. I think out of like 15 times I was here, only once my TV remote did not work but was taken care within minutes. I recommend this place to everyone visiting Madison.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for your feedback. We look forward to seeing you in the future.

"Always a good stay- June 2017"

4
18/08/2017

I stayed overnight for business in June, 2017. This is the 4th time I've stayed at this property and I always enjoy it. The location is great, the breakfast is real good and everything is clean. I'd consider this to be my "go to" hotel when in Madison. I had breakfast with a bunch of senior citizens on a tour from Canada, they were a riot!

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for choosing to stay with us and your feedback!

"run down property"

2
17/08/2017

old BW hotel. I don't even think I saw a BW sign on the property. rooms had old decor. bathroom is old with super short vanity counter top. paper thin bath towels. Not like the newer BW hotels you see sometimes.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
I apologize that we did not meet your expectations. Thank you for your feedback.

"fantastic place"

5
15/08/2017

always friendly staff and cleanliness. the 2 greatest things you want in a motel. you have great access to all shopping and dining. the motel is very sound proof so are able to get your sleep at night. overall just a first pick for me!

"clean and easy"

4
13/08/2017

We stayed here for one night with 2 teenagers. The 2 beds plus pull out couch were great for a family of 4. We were able to spread out and not feel so crowded. The breakfast was quick and easy. Everything was clean and it was stress free.

"Best Value in Madison"

5
10/08/2017

It is very hard to find a high quality moderately priced hotel in the Madison area. This one is my favorite. It is fireproof construction (a rarity these days). The breakfast is above average for this price range and the staff is very accommodating. While it is close enough to be seen from the highway, it is far enough away that the highway is never heard. They have a small store off the lobby, too. It's rare at this price point to be able to purchase beer, wine and spirits in the lobby.

"For the most part, a great hotel"

4
05/08/2017

We went to WI to visit family. Due to driving from TX, they allowed us to check in at 1pm, because there was a room ready. I've stayed at this hotel once before in July of 2013. I was happy to see some improvements had been done. This is a very old hotel but nice at the same time. They have a wonderful indoor pool - which we used at least once a day. The hot tub was out dated for sure, And the water in it seemed to be to hot to acclimate to. The rooms are clean, the staff is extremely nice and accomendating. It stays really quiet in the room. Shower had pretty good pressure. We used the fitness room daily also, but is very small for a hotel that size. I had mentioned in a review the last time that breakfast was good, but it was the same thing every day. They changed that, now there are two types of breakfast they alternate between every other day. I believe they could do more with their breakfast choices. Such as fresh fruit, omlets, more of a cereal selection, sausage patties instead of links every day...stuff like that. In other words - great hotel - just needs some tweaking to have some of the amenities match the size and occupancy of the hotel.

"On the road"

5
02/08/2017

This was a convenient place to stay on our Road Trip. It was easy to get downtown Madison for dinner and drinks. There was breakfast served. It is located right off the interstate so easy place to stop for one night.

"unsanitary conditions"

2
27/07/2017

Hotel was old -room smelled old -bedspreads on bed were old -worn - One of the front desk clerks Lisette was very helpful and anther Anne was rude -crabby -One of the worst Best Western hotel I have ever stayed in -What happened to Quailty ? The one downtown Madison is better

"Tired Hotel"

2
26/07/2017

We had recently had good luck with a couple of other Best Western hotels, but this one is very tired. The sheets were worn and paper thin. The hotel lobby smells of chlorine from the pool and the room smelled like it has been a smoking room that they tried to clean. Have to rethink the BW brand as it seems there is a consistency issue.

BestWesternHotels, Corporate at Best Western East Towne Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Travel Hotel if a Bit Tired"

3
23/07/2017

A clean, reasonably priced, well-located - if a bit tired - traveler's hotel. I've stayed here twice now for three reasons; they allow pets, they are located right off the highway with a dozen restaurants within walking distance, and they maintain a clean property. The breakfast is above average in terms of variety, and the staff friendly and helpful (to include the desk staff). Rooms are decently appointed, with the latest Best Western upgrades on linens. Against that, this is just a tired property. One is likely to find a carpet repair, a loose piece of hardware, a damaged baseboard - and in a muggy summer - an interior humidity that seemed only slightly better than that of the outdoors. The air conditioning functioned sufficiently to keep us cool but didn't seem to make much of an impact on the vaguely damp feel of things. It is probable that this hotel is on BW's list of properties for renovation sooner rather than later - this will be great, because the location, pet policy, and friendly staff will have infrastructure equal to them.

"Refused to Refund Booking Date Error"

1
21/07/2017

The manager refused to refund a booking date error I made on their website even though I did stay with them on my intended date. Anyone can make a mistake. I failed to change the default date (current date) on the website to July 14th when making the reservation the evening of July 5th. They charged me as a no-show and refused to refund it when I arrive on July 14th. I recommend not staying here as there is no forgiveness for people who make errors.

Tanya P, General Manager at Best Western East Towne Suites, responded to this review
I apologize that we did not meet your expectations.

"Very roomy suites, good service, good breakfast"

5
20/07/2017

Hotel suites have half wall dividing bedroom from sitting area. Plenty of chairs. HVAC is separate units; ours had to be set quite a bit lower than normal for air, but worked. Bed very comfortable. Breakfast excellent.

"Enjoyable stay"

5
17/07/2017

Our stay was most enjoyable. While I am the type to domain about price. I would have to say great value for the dolllar. Staff was very welcoming and worked yo ensure we enjoyed our stay. Rooms were clean as was the rest of the hotel and property.

"Nice place"

5
17/07/2017

There are many Best Westerns along the highways in Wisconsin and Illinois. This is certainly among the best. There are many nice restaurants in the area or drive a little and go to the Green Lantern for Friday night Fish Fry.

"Would not cancel when flight was"

1
10/07/2017

Booked on Priceline, and between help at Priceline and manager Tina at hotel she stated even though it was cancelled at 8 am because my flight was cancelled they would not allow cancellation from priceline so we could be refunded.

Tanya P, Manager at Best Western East Towne Suites, responded to this review
Hi, thanks for writing. I'm so sorry for the trouble, however, we are subject to rules as booked by third parties.

"right on target"

5
09/07/2017

i have returned to this property because it is predictably consistent at a very high quality level. that is so important when travelling with either friends or business associates. i keep coming back.

"This is a great place to stay when visiting Madison, WI"

5
06/07/2017

First if all - this hotel is immaculate - everything was beyond my expectations. The staff are so knowledgeable, nice, and informative. The free breakfast in the morning was super. Was able to make oatmeal (my favorite) and a good assortment of hot items, and a good selection of cereals, yogurts, juices, etc. The hours for the pool/hot tub are the best - 7:00 am - 11:00 pm. After breakfast, we all went swimming for an hour or more - still checked out before 11:00 am. I have stayed at other Best Westerns and have been disappointed. Well, the folks who own this property make your experience at their hotel far and above what I am used to getting. And they have a 24-hour "snack bar" with snacks, drinks, beer, ice cream, and after you are done picking out what you want, the front desk clerk appears at the snack bar window and checks you out! No overpriced pop machines!

"wonderful stay"

1
05/07/2017

this was a beautiful facility great to travel to the dells and save $$ good restaurant choices close by too. rate was wonderful. service of the staff was amazing would stay again and again and will refer to many people thank you

BestWesternHotels, Corporate at Best Western East Towne Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay with us. We are happy to hear that you enjoyed your stay and hope that the one star was made in error. Thank you for choosing Best Western. -Best Western Hotels & Resorts

"Another great stay"

5
04/07/2017

We stay at this location every time we drive from Minnesota to Indiana. Great way to break up the long drive. This location is close to restaurants, shopping, the freeway and gas stations. The pool is great. Service always good. Breakfast a plus. Accommodates 5 people which is hard to find at a great price.

"Okay Hotel"

4
28/06/2017

Friendly staff. Good breakfast with eggs, sausage, waffles, etc with a cook on hand. Behind in maintenance with an outlet cover missing a screw, exterior door sketchy, etc. Has a nice canteen and free coffee. Our king room was a good size though not very quiet between rooms. We could hear the dig next door as it barked most of the evening. This hotel is not close to the Madison attractions most people would be interested in seeing so there was way too much driving to get downtown.

"Best motel experience ever"

5
28/06/2017

Room spotless. Had a balcony (ask for this). Bed very comfortable. Wifi worked great. Nice selection of TV channels. Convenient to shopping and dining. Just the best ever. I wish every motel was as good.

"Staff is friendly, but beds are hard"

3
27/06/2017

It's just ok. The beds are hard, the pool is cold & the hot tub jets weren't strong enough for me. Continental breakfast was pretty good with eggs, sausage, yogurt, cereal, breads & fruit. The whole family found plenty to get our day started. It's worth the price, but not the comfiest.

"Peaceful get-a-way"

3
26/06/2017

Thanks to Best Western even in Madison overall a quiet stay had bad odor coming from couch from previous guest but other than that no complaints! Rooms have been updated so that's much appreciated. Maintenance should check under shower faucet though for what appears to be mold or rust not sure. Room 322

"King suite fit for a king"

5
26/06/2017

The king suite was very roomy and all of the furniture was nice and comfortable. The hotel was quiet and was quite welcome after 10 hours on the road. The hotel has a nice gift shop where you can purchase a bottle of wine, beer, or liquor. The complimentary breakfast was warm and tasty.

"VERY disappointed"

2
21/06/2017

First, we never did stay here. Wanted to use the hotel and made a reservation for 3 days in late June. Learned later that they booked us to arrive on the WRONG day, 24 hours before our plan. Because we did not arrive 0n that day we were charged for it anyway. The desk manager refused to acknowledge the the error was theirs, so we cancelled the reservation for the remaining days and stayed elsewhere. Lost a day's cost on their carelessness. So CAREFULLY check the hotel's confirmation email details -- they do not do so themselves.

Seth C, Manager at Best Western East Towne Suites, responded to this review
I'm sorry for any issues you may have had. Please know that if we make a mistake, we will always make it right.

"Good price"

3
19/06/2017

We stayed here for three nights. We arrived quite late the first night and our room had been saved and we got exactly the type of room we asked for. The reason we chose this motel was that the price was the best of the major hotels/motels in the area. The staff was very friendly. I would lie to see an improvement in the breakfast fare. The bananas were very green, oatmeal was to have you add a packet to hot water, ran out of English muffins, no flavored cream, and the usual scrambled? eggs. Cereal could add granola also. They could stand to upgrade the beds and bathrooms as they are beginning to show their age. The motel has easy access to several chain restaurants and is just a short drive to many other finer dining experiences. Close to the interstate as well, but motel is very quiet as I heard no traffic noise. Inside the motel is equally as quiet. If one is budget minded and wishes to have bit nicer motel, this would be the place.

"Wonderful"

5
11/06/2017

We stayed here one night while we did a quick visit in Madison. This hotel is very clean and comfortable. Some reviews say the decor is old, but I didn't think that at all. Our room was large and nice. Everyone who works here was friendly and did a great job. The breakfast area is large and there is a good selection of food. We didn't use the pool, but it looked well-maintained. This hotel is a short drive to the downtown area. We were very happy and would stay here again if we are ever back in Madison.

"Best Western Madison WI"

4
10/06/2017

This is a nice budget friendly hotel which is close to the airport. The staff was extremely friendly and one of the front desk people Tom was very helpful. The breakfast in the morning was actually very good and had a nice selection. There are many restaurants within walking distance of this hotel. The rooms are large and they are dated or should I say preserved meaning that even though they are old they are in absolutely perfect condition. I had no issues here and would recommend this hotel in the future

"Sparky"

5
10/06/2017

Great property in keeping with Best Western standards. Room, staff etc.,as always expected. Forgot apiece pf luggage and when I called the desk the first person I spoke to identified the bag,would hang on until durther instructions.What a relief. Will be returningthat direction in about 10 days so no problem. Thank God also for Good Will to replace a few needed essentials.

"good place - good location - good price"

4
08/06/2017

This Best Western is located by a major mall and 5 miles straight to the state capital. Easy access to the interstate. Motel is clean, newly remodeled, and things WORK. I've been in places where the whirlpool chronically don't work but this was fine. Staff was eager to assist. I ate a very lite breakfast so I don't care to comment on something I didn't use much of. Rooms are clean and comfortable. Beds are good. No problems I can think of so ... stay here is a good bet and a good deal. Compared to motels BY the capital, cost is about 1/2 and rooms are as nice as any "down town". On the road; relax with easy access to interstate, relax in the pool or whirlpool. Restaurants near by of every sort.

"Excellence!"

5
08/06/2017

Breakfast was the best I've had yet. The room was up to date. Great hotel especially for the price. Great customer service. The pool and spa was especially refreshing. The gym has what looks to be new equipment. Great stay!

"Wind and the Wave"

4
07/06/2017

Stayed one night. Staff was very friendly. Room was clean and comfortable. Very quiet -would stay again! Location was convenient to food and shopping. Was worth the amount we paid. Would recommend to anyone staying in the area. Safe also.

"Good stay for the price"

5
06/06/2017

For how much it was it was a good quality hotel. The hotel is right by the mall but easy to get to the capital. It was a very nice clean room and we also had a patio! We also swam in the pool and we really liked that it had a sunroof in parts as that made the water warmer.

"Decent value"

4
05/06/2017

Hotel was clean & pet friendly. We stay often at Best Westerns & appreciate the value. Close to dining options & lake. Like having lake & bike path close by dog friendly hotel. A very convenient option.

"Delicious food and peaceful stay"

5
29/05/2017

This our first stay in BW, very much worrried how is it going to be? We stayed one night at BW. Friendly staffs, clean rooms. Kids love the pool area. Delicious breakfast with more choices to pick. Overall had a great time and peaceful stay.

"A terrific value"

5
28/05/2017

A last minute trip (birth of a grandson). Great price for what we got in the location we wanted. King Suite was just what we wanted. Clean and very comfortable. I noticed reviews that said it was a dated property. I did not notice it at all. The bed and pillows was very comfortable. Room was clean & quiet even though we were on the first floor close to the lobby area. Of all of the hotels we have stayed in Madison, this will definitely be my new first choice when booking.

"Good Value"

4
25/05/2017

Room was good sized with separate sitting area. Furnishings were a bit dated but everything was clean and comfortable. Breakfast had good cold and hot options with plenty of tables. Would return if in the area again.

"OK for passing through"

3
24/05/2017

Stayed as near airport and it said airport shuttle, but it only runs from 6am which was too late for me. I was told that it states it, but "most people don't read it properly"!! Tip: put it bigger and in bold! Rooms OK. Bed Okay

"Reservation"

5
24/05/2017

Haven't stayed there yet, but Ann was great to work with for the reservation. She helped when I couldn't get the online booking to work. She was personable and extremely helpful!!!! Good first contact :-)

"Horrible Customer Service"

1
24/05/2017

Strap in Everyone, because this tale of Horrific Customer Service got "TOO REAL" too quickly... Let me preface this true tale of a one star review with this: I DID make an error with my booking. I am to blame for that. Here is the Background: Seth, the manager at this Best Western has created and decided to enforce a NO-EXCEPTIONS policy for anyone booking through a third party vendor (i.e. Priceline/ Expedia/ Kayak etc... you know the websites people use to find and book hotels with that keep hotels in business etc...) and made it impossible for me to correct a simple wrong-date booking error that would not have hurt his business whatsoever. Cool, so the story goes: I booked the wrong date through Expedia, did not double check and through a stroke key error, hit submit for the wrong night. CRAP! I immediately called Expedia to try to correct. Expedia states that I could not switch the dates and the cancellation is up to Best Western. I say okay let's call Best Western quickly to see if I can get this changed...either switch the date or cancel and re-book... They still get my money and I still get to stay a night...simple, right?." I called Best Western immediately to try to correct. I was forwarded to Seth... now the call was after hours.... but he would not speak to me about the issue. He just kept repeating over and over "You have to call Expedia." Me: "Sorry to call so late, I am trying to correct this silly error (explained what happened), would I be able to so?" Seth: "You have to call Expedia" Me: "Expedia said they just spoke with you and said I would have to pay full price for the night I booked and I wanted to see if that was true?" Seth: "You have to call Expedia" Me: " Did they already talk with you? Do I have the same person that they spoke with?" Seth: .......................... Me: saying out loud "I think he hung up on me." Seth: "No I didn't.. You have to call Expedia." He would not discuss anything nor confirm his own policy over the phone. ..........This continued for a while..... it got ridiculous so I told him how unhelpful he was and ended the conversation. I contacted Best Westerns Corporate number and customer service line.. they said each Best Western has their own policy but that Expedia could sent them a fax with proof of cancellation and there really shouldn't be any problem... Basically, Best Western itself was saying that if everyone did their part.. there would be no issue with fixing this. Best Western Customer Service also called the East Towne Suites on my behalf to see if anything could be done. This story ends with a 3 way call between Me, an Expedia Supervisor and Tanya, the Best Western East Towne Suites other manager in which Tanya screamed at the Expedia Supervisor and stated "IS THIS GETTING TOO REAL FOR YOU??" discussing the non-refundable policies with third party Vendors. The mood was tense... I couldn't believe I was listening to two business professionals go at it over the phone about a dumb Policy enforced by this Hotel...the Hostility was on Best Westerns side. Clearly they had some secret hotel beef with third party vendors that I have yet to comprehend. Expedia decided to throw me a bone and find me a new hotel and pay the Best Western for my wrong booking, which was very kind of them. Expedia asked if I wanted to fix it and just stay at the Best Western to which I replied: "Absolutely Not!" I do not want to stay in a Hotel with such terrible customer service. In conclusion: JESUS SETH CHANGE YOUR POLICY. YOU NEED THIRD PARTY VENDORS TO HELP FILL YOUR ROOMS. STOP BEING RIDICULOUS AND WORK WITH PEOPLE. YOUR CUSTOMER SERVICE is awful!! I will be avoiding Best Westerns from here on out and you should too.

"Comfortable, well located, but needs some renovations"

4
24/05/2017

This hotel is well located just off the highway. Close to shopping and several restaurants, this is not a bad place to spend one night as you travel through. As they say, you get what you pay for. The staff was very friendly and the room was clean. However, perhaps it is time to renovate some of the rooms as mine had a carpet that had seen better days and a vinyl plank floor that had bumps in it. The beds are in need of being changed as there definitely was a low spot in the middle. The pol appeared to be well maintained and there was plenty of exterior parking available. Good hotel when passing through.

"Meh"

3
08/05/2017

Good enough for passing through but definitely outdated rooms. Decent breakfast wish more hotels including this one had milk to purchase when travelling with a 2 year old it's nice to know it's there if forgotten and it's later coming in and you don't know the area. But overall definitely not the best but not the worst.

"Brilliant"

5
08/05/2017

We stayed for 2 weeks on holiday from the UK. The hotel is very clean and the staff are professional and friendly. The suite was well-equipped and well-presented if a little dark. We enjoyed the amenities and used the pool a lot. Having coffee ready made all day was great and the small shop is a very good idea. On the whole absolutely no complaints and would totally recommend. Oh...and the sausages and biscuits and Gravy for breakfast are amazing.

"business stay"

3
26/04/2017

Standard hotel, price could be total $110 to be more competitive with like hotels. Good location to restaurants, shopping, and access. Meeting rooms available. Helpful staff. Hot breakfast but could use allergy ingredient list of hot items.

"Enjoyable stay!"

5
24/04/2017

Family trip to Madison was enjoyed by all. Close to mall, eating, zoo, university, capital, etc. We were able to bring a pet which was important to us. Staff was friendly and helpful. Great breakfast, nice pool and hot tub. All around good experience!

"Terrific trip to U of W"

1
23/04/2017

We always stay at the East Towne Suites when visiting Madison, WI. The location is very easy to get to driving from the St. Louis area. Getting around Madison from the hotel is not difficult. We are able to get to all the areas in the Madison vicinity in a timely matte that is on our agenda to visit.

Seth C, Manager at Best Western East Towne Suites, responded to this review
Hi, I believe that I spoke with you while you were here and you said you enjoyed your stay. I also know that you stay with us frequently. I am so sorry if we did something to earn the lowest-possible rating. However, your comments don't seem to correspond with a low rating. Please feel free to contact me if I can be of service. We do truly appreciate your patronage.

"Trip Home"

5
20/04/2017

After 10 hour's on the road and 4.5 hour's to go we called it a night. The young lady at check in was very helpful with our need's. I asked if thry had an outside plug so I could plug in my freezer, she walked outside with me showed me where I could park so I would not inter fear with anything then when I asked about a place to eat she gave me a 10% off coupon for a close restaurant. The pool area was very spacious and well maibtained and clean. Large room and a good breakfast the next morning. If you need a place to stay in Madison, Wi this is the place.

"YOU WILL ENJOY YOUR STAY"

5
19/04/2017

If you're in the Madison WI area and in need of lodging, East Towne Suites is your BEST bet for a GREAT stay :-) The staff are very friendly and helpful, facilities are very clean and well maintained and after a long trip the pool/hot are extremely relaxing! !

"Great location & great price!"

5
18/04/2017

Quick check in, great suites with mini refrigerator, microwave & iron. Coffee maker in the room. Free tea & coffee throughout the day on the first floor. Clean rooms, and the hallways smell pretty good (do not know how they do it). Love the recycled cotton towels! Many sitting areas if you like to rad or relax. The pool and the whirlpool - lovely, if you want to relax at the end of the day. Breakfast is pretty good, hot breakfast with many varieties. Would love to recommend another waffle maker (at the moment they have one)!! Restaurant chap was great and he tried to keep the place tidy, he is a friendly person. Bumar is his name!! Christian the check in desk clerk offers a great service and all the others do an awesome service, very friendly and courteous!!

"Great facilities"

4
17/04/2017

We enjoyed out two room suite - it was very spacious with a kitchenette and a nice pullout. The bedroom had plenty of space as well. Very clean and well decorated. Would definitely stay again.The only downside was the quality of the tv reception, but we did not stay there to do that, but it was a distraction, would not keep us from staying there again though

"Great Bestwestern!"

5
16/04/2017

Love this Bestwestern! Second time I have stayed here the price and location is a plus. I received the exact kind of room I asked for with no trouble at all. The place is very clean and the bed is just right! I will be back again when ever I go out that way.

"Easy on, easy off"

5
13/04/2017

I wanted a hotel convenient to I-90. This is in a great location with lots of dining options around. We checked in just as the pool was getting ready to close but I liked the looks of it. Breakfast was wonderful. All of the staff were very friendly. The room was clean and modern, and the wi-fi worked great.

"Will stay again"

5
11/04/2017

Excellent value. Building was well kept and hallways and common areas were very clean. Room was spacious with a separate sitting area. Location is close to the interstate with plenty of shops and restaurants close by. The $20 pet fee is reasonable. The whole experience was a cut above a standard budget hotel. We'll be back!

"Business stay"

5
07/04/2017

Excellent staff -- friendly, helpful, welcoming. Room was great, especially for that price! Clean, well kept bath. Bed was really comfortable. Halls and lobby were nice and clean, as well. Overall a great stay. I would definitely stay here again.

"Wiil always stay here"

5
07/04/2017

The customer service I receive when here is excellent. I often am here more than home, and they go the extra mile, always greeted by my name. I always get the rooms I prefer. The only down side I have is that they don't offer the sausage everyday with breakfast, but I can live with this.

"Great visit"

5
05/04/2017

Wonderful staff who were very accommodating ... great hot tub and pool... wonderful breakfast... nice to be walking to shopping.. clean large room with fridge etc. And very comfortable bed.. had a trailer and no problem parking

"My business trip!"

5
04/04/2017

The staff was so awesome! Very professional, caring, kind...definitely make their guests feel at home. Very clean and nicely decorated. If I'm in Madison this is where I'll be staying! I strongly recommend this hotel-T.D.

"Very convenient and satisfactory hotel"

4
27/11/2016

We stayed here one weekend night and found it very satisfactory. There are no frills and the lobby is on the small side. But our room was clean, well furnished, and fairly well soundproofed because we never heard any noise from either side of us or below us. (We were on the top floor.) The breakfast was quite nice, with the usual hot and cold cereals, oatmeal, yogurts, fresh fruit, scrambled eggs, potatoes, wafflemaker, and more. (No bagels, though, and the only whole-grain bread was soft whole wheat bread.) The breakfast area was larger than we often find in this type of hotel. A big plus was that our queen-bed suite, with a partial wall divider, had a pull-out sofa too. I don't remember that being advertised. We had no problems with the heating or any other aspect of the room. Another big plus is that the hotel is within walking distance of several restaurants, and within a five-minute drive of many more restaurants and a big shopping mall. On top of that, it's nearly right on the highway leading to or from Milwaukee. So for convenience, as well as room comfort and cleanliness, this is a great place to stay.

"Review"

4
24/11/2016

Hotel was clean and staff was professional, but the heat in my room kept turning off in the middle of the night.Enjoyed my stay and found the fitness center but was never told that I needed to get a different key to use iy.

"Business trip"

5
24/11/2016

My experience has always been positive. I am always treated as a friend and in a truly family way. Nice room, great hot tub and pool, and a super hot breakfast in the morning. In my many stays I have always had an enjoyable experience and had no complaints. My thanks to Tom, Gao, Alissa, Tanya, the Manager, and the breakfast prep person.

"Girls night"

5
20/11/2016

Third time I have stayed at this motel. I am just as happy with my stay as I was the first time. Nice pool and hot tub, beds are comfortable, decent breakfast. It is also close to some restaurants and shopping.

"Tripping and Reviewing"

5
19/11/2016

I highly recommend staying at Best Western East Towne Suites in Madison, WI. Comfortable bed, comfortable seating options, and a very good breakfast. The rooms even come with an attached patio! I truly wish that I stayed in town for an extra day so that I could have taken advantage of the patio/deck, along with the couch and chairs inside the room. Plus, I was pleasantly surprised by the fairly good sized refrigerator in the room.

"Great Value But Average Property"

4
17/11/2016

Located near MSN airport NW of downtown Madison, WI, this property offers spacious rooms at a reasonable price. In an area where many hotel rooms exceed $125.00 a night, this is an alternative for much less than $100.00/night. My room came with a queen bed, sitting area with a pull out sofa bed, and desk. Basic bathroom. The property is a bit worn down as are the furnishings. Pleasant staff. Easy check in and check out. A later checkout time was graciously granted. Standard continental breakfast items including waffle maker, toast, bagels, yougurt, scrambled eggs, ham, and biscuits and gravey. Pool area. Plenty of parking. A number of nearby restaurants within walking distance.

"Good experience at a reasonable rate"

4
16/11/2016

We stopped here while on a Road trip around eastern Wisconsin. Convenient location with good restaurant options near by. Friendly staff. Clean. Room was comfortable. Breakfast was better than most places at this price point. We were glad we chose this hotel.

"Older BW Property"

3
16/11/2016

Was disappointed in this property. I had never stayed at this property and since I made my reservation by phone, I had no way of knowing the condition of the property. It's an older property that looks like it used to be apartments at one time. The lobby area appears to have been updated but the rooms are dated, bathrooms are extremely small and our room had a terrible cigarette odor. The bed was comfortable though. We reported the odor to the front desk, nothing was done about it and they didn't offer to move us to a different room. My mom was in a different room and had a heater unit that didn't work. We reported that to the front desk, nothing was done to fix it and they didn't offer to move her to a different room. Fitness center is on the 2nd floor, in a hallway of regular hotel rooms. Very confusing because unless you saw the sign on the wall when you get off the elevator, there is no sign telling you where it's located. If you want to use the fitness center, you have to get a new room key every day and if you forget to get one, you have to go back down to the front desk and get a new key. I don't understand why the fitness center key can't be valid for the duration of your stay just like your room key! It's very inconvenient!

"Pleasant stay"

5
08/11/2016

First off I don't hardly do reviews but I will do this one. First impression of the hotel are very good. Staff at the desk was courteous on the lobby was clean. Room was large and clean, only negative was the hard beds but still slept good. Breakfast was excellent and the small area to purchase items such as beer or microwave pizzas was nice and pleasantly inexpensive. Pool area was nice. Good restaurants within walking distance to. The only thing is they need to clean the vent above the swimming pool. Other than that I highly recommend this hotel.

"Clean, Friendly, Great Service but Outdated"

3
07/11/2016

I stay at this hotel a few times a year as part of a weekend scrapbookers group. We rent one of the banquet rooms for the weekend and stay in the hotel for quick and easy access. Every time I stay I find the staff friendly and cooperative and willing to fix or address any issues. The breakfast is great (Eggs, sausage, bread goods, fruits and yogurts, coffees and juices) and well attended. This is an older hotel, but it is very clean, which I look forward to. My only complaint is that inside the rooms the items are a bit outdated. I find the beds to be a bit soft and out of date and the AC units are still the older small wall unit varieties that cycle on/off all night, which frequently keeps me awake without additional white noise.

"Nice and comfortable stay !!"

4
06/11/2016

Stayed at this hotel for 1 night. Very close to Madison airport. Well maintained and very clean property, courteous staff. Excellent hot breakfast. Rooms are bit smaller. But overall very good hotel..

"Good hotel"

4
04/11/2016

The parking is not so good, specially is you traveling whit a trailer behind you, but over all is a nice hotel. Clean good service, dissent breakfast, cant say a bad word about this hotel, I go back any time in the future to stay.

"Busy weekend"

4
02/11/2016

We stayed one night during a busy weekend with a Badger game and Halloween activities on State Street. Our rate was great, check in and check out very smooth and the room was very quiet (on 4th floor). Location is very convenient. Pool is small but was clean and the hot tub was nice. Many breakfast choices and friendly staff at breakfast and desk.

"Good value for your money"

4
30/10/2016

Stayed here on a one day business trip to Madison. The hotel is close to the airport and not too far from Madison downtown. It is in a convenient location opposite a number of restaurants and close to the East Town mall. Perfect location if your business is in the East Towne area. It is a nice and well maintained hotel. Clean rooms, comfortable bed and a clean bathroom. There is a small functional gym, a pool and heated whirlpool that I enjoyed use of. Breakfast is very good with hot or cold selection to choose from. It is great value for your money. One star off because the corridor had a damp and musty smell, but I will return here if I'm looking for a quick stop in the East Towne area.

"A lot for your Money"

5
24/10/2016

Clean, lovely suite for a very good price. Two very comfortable queen beds w/ table and chairs and your own TV separated by a partition into a very nice sitting area w/ a couch, coffee table, desk and TV for extra people or just for the night owl. Bathroom was standard w/ shower/tub but fair size and clean. Many restaurants directly across the street from this hotel. Everything walking distance. They even gave you a 15% off dinner certificate to a restaurant across the street. Sweet!

"Madison Very Good"

4
22/10/2016

Despite our tired mattress we had a good stay at Best Western East Towne Suites, Madison. They honored our 800 booking request for room near exit for my disabled husband. Very efficient & friendly staff. Convenient location to tour area and get to airport.

"Great Value"

4
19/10/2016

This was a decent place, well worth the cost. Staff was friendly, our room was clean and the free breakfast was pretty standard. The best part about this hotel was their pet policy. Dogs are welcome in any room for an additional $20 fee and they can be left unattended as long as they're crated and not barking. So if you happen to have a well behaved dog, bring it along!

"A nice basic hotel "

3
18/10/2016

My husband and I stayed here because we were passing through the area. It was affordable and right off the interstate. This hotel is an older place, but the staff was very nice. I like a firm bed, so the mattress suited my comfort level. But if you like a soft bed, this might not be the place for you. If you want to eat the free breakfast I advise getting up early.

"Comfortable & Dependable"

5
18/10/2016

Our fourth stay at this property when visiting Madison and I've been visiting Madison for 50+ years. It's our go-to place in Mad-town now. It's close to good restaurants and it's a quick drive to capitol square. Easy access to I-94. Very Friendly Staff!

"First time staying and very pleased"

4
16/10/2016

Clean, comfortable room with a great breakfast and friendly staff! The location was close to everything and within walking distance to many restaurants and shopping. I will definitely stay here again the next time I'm in Madison.

"Very nice staff and nice facility"

5
14/10/2016

We stayed here for one night and while our expectations can be high based on the types of hotels we normally stay in, this one was right up there in terms of the important features. Yes the rooms were not fancy but they were clean, had all the right amenities including plenty of readily available outlets for charging all that we need to charge, and came with free wi-fi. The next morning the free breakfast was very good. I also had the need to sit in the lobby for over an hour doing some work - the lobby area was very nice. I also heard the way the desk staff spoke over the phone and to customers. Very professional and helpful in every conversation. Pretty impressive. Highly recommend this place.

"No shuttle bus to pick us up"

2
14/10/2016

Stranded We were promised a shuttle bus to pick us up at the Air Port. Nothing!. We had no way to get from the Air Port to the motel at 10:00pm. This Hotel fell flat on its face!. The manager should be reprimanded for this grossly poor service!

"Affordable, close to everything"

4
14/10/2016

Traveling for work and stayed one night. Clean rooms, many amenities, reliable and breakfast is free and good. Very quiet, plenty of parking and the rooms have a little TV/lounge area separate from bedroom. A great option!

"ON the way home from Lincoln NE"

5
12/10/2016

What a great hotel, the staff were wonderful and helpful, we would gladly stay there if in the area. They gladly provided discount card to local eateries, we chose TGIFridays, an easy walk. The hotel is a large establishment with lots of parking

"Always quiet, pleasant, reliable"

4
11/10/2016

An older but well maintained hotel. All accommodations are suites, small but just the two divided spaces one likes in a hotel room. The balconies are a real plus in nice weather. The hotel is pet friendly and surrounded by just about any chain restaurant and others that a traveler would need, and in walking distance. Front desk crew seems to change a lot, but check-in is usually very quick in you reserve in advance. There's a real breakfast with an actual cook. Good Value hotel.

"Very Helpful Staff"

5
10/10/2016

We came for a weekend of fun at a soccer game but our car decided it wanted some attention instead. So the helpful staff gave us numerous alternatives to help fix our car and salvage our fun weekend. The breakfast was hot and fresh. Rooms are big and clean. Beds are firm but comfortable. Different pillows to choose from. We will stay here again.

"A good choice for the price"

3
07/10/2016

The room is actually a suit.. it is really big and has a tv. Ac. Chouches. Toiletries. Etc The problem we had was the very very uncomfortable pillow... they have these really small square pillows on the bed that are really very uncomfortable.. i still have neck spasms..and there was no comforter.. only sheets. Blanket and cover... that was uncomfortable too There is no water to drink in the room. And awful coffee machines They serve not so good breakfast but yet edible. There is a pool and a terrace. You need to drive to get to downtown. They have positives and negative.. but the pillows just lowered the rating

"Nice hotel and good value"

4
06/10/2016

The hotel is not the newest in town but its rooms are clean and comfortable and the staff is friendly. It has a nice pool and hot tub. The breakfast is very good. The price is reasonable and the hotel is in a good location near the interstate, shopping and dining.

"Family Affair"

5
04/10/2016

Very nice hotel with pleasant staff. I was in town for a family funeral. Staff was very accommodating and friendly. Nice breakfast and clean rooms. We would recommend this hotel if you're looking for a good overall experience.

"Convenient and Well Located"

4
02/10/2016

DW and I stayed here for four nights in September. Rooms were clean and quiet. Breakfast was above average for a hotel. Plenty of restaurants and amenities nearby. Staff was polite and helpful. Overall very happy with the room and will stay here again next time we are in Madison.

"Great breakfast"

5
30/09/2016

Great place for the price. Plenty of dining and shopping nearby. The breakfast was a tremendous surprise. Usually all you get is re-heated frozen products and stale breads. If you enjoy breakfast, this Best Western is a deal maker. I will be coming back for sure.

"Breakfast"

4
26/09/2016

Best Hotel Breakfast, layout of the hotel is nice, location is near the airport and lots of restaurants with in walking distances.Was only here for on night for business but if I have to come back to this area this is where I will stay again.

"Nice hotel for a business trip!"

4
24/09/2016

I stayed here in Sept 2016 for a business trip. The hotel was nice, but could use some updating. Aside from that, it was a great experience! The hotel was clean and the beds were comfortable. The staff was friendly and very accommodating through my whole stay! The cleaning staff did a great job everyday! Also, the breakfast in the morning was delicious! The hotel is only about 20 minutes from downtown, which was very convenient! Overall, it was a great stay!!!

"Late, one Thursday night stay"

4
23/09/2016

Was driving along the highway around midnight, knowing we were going to stay in Madison but we didnt have a hotel booked yet. So I checked a few prices online, and called this one due to a favorable price and reviews. Spoke with the front desk, reserved a room and arrived 45 minutes later. Everything from then until checkout went smoothly. The rooms were clean enough and comfortable enough to enjoy the overnight stay. The continental breakfast was the same as always and good enough. The pool and hot tub were both clean and relaxing. I noticed they sold alcohol, wine bottles small and large, single servings of liquor, and individual beers, all at a fair price between the hours of 9am-9pm (as per the local ordinance). We arrived after and left before but it was a nice offering. Wished I could have had a couple after a long drive! Id recommend if travelling from out of town like myself, as the area seemed safe enough, convenient highway access, fair priced, and enough in the area to eat, drink, shop and possible entertain.

"A great surprise! "

4
21/09/2016

I arrives in Madison without a hotel to stay and after looking some options we decided to stay at this hotel. Reason why? 1- it was one of the left hotels available with a nice price 2- the amazing staff specially for Breanna that was very nice with us helping to get a nice room. Thr hotel is great, near to the mall and very nice restaurants. About 15 min driving to downtown. We just loved our experience! Thanks Breanna for making this trip amazing! :)

"Best Western remains the Best Choice"

5
21/09/2016

Little time to plan, and BW reliability and savings provided my wife and I a wonderful stay in the exact area we wanted. We saved enough money on our room to be able to spend more on meals and enjoy our impromptu anniversary getaway.

"Great location and very good value."

4
17/09/2016

We had activities planned on the east side of Madison. This hotel was very convenient for us. The rates are quite good for the quality provided. Staff was very friendly and helpful. Our room was clean and very quiet even with traffic near by. The beds were just comfortable enough. Bathroom and shower were fine. The breakfast area was not crowded and the food was average or better. A decent selection but more fruit would have improved it.

"Best Western Stay"

5
16/09/2016

The hotel was nice, clean, and beds were comfortable (most comfortable of our entire trip). It was in a very convenient location in relation to our travel route and easy to find. Would recommend this hotel as an affordable and nice place to stay.

"Best Western Madison East"

5
13/09/2016

This is a very nice hotel ! It is around many stores and restaurants. Walking distance to most. The neighborhood is very decent! They have a very nice pool and hot tub. There is a van that can shuttle you around with in reason. If you smoke you can get a room with a balcony and smoke out there. I found this so much better than going down to the first floor. The staff is really nice they actually go around and use a carpet cleaner in rooms and hallways. The Breakfast is great , I really enjoyed it! There's restaurants in walking distance. In the back there is a huge grass area if you happen to have a pet traveling with you and a gas station.

"Keep going"

2
12/09/2016

Not the best hotel for the price. Spent $144 a night to watch the peeled wallpaper peel farther from the wall. Beds were hard and very uncomfortable. Old institutional pull-out couch. Lots of hotels in that area to choose from. This was more of an $80 -$60 hotel. Keep looking. IMG951716.png

"Excellent! Will return!"

5
10/09/2016

We took a trip up to Madison to dine at Pig in a Fur Coat and chose to stay at that Best Western. We were so impressed with the room. We thought it was a upgrade but found out it was their basic room. The room actually had a separate seating area with a couch and chairs. Wonderful. I'm an early riser so it was great having my own area to have my coffee and read without disturbing anyone else in the room who wanted to sleep in. Staff was above and beyond helpful. Plan on going back just for a little get away.

"labor day wekend"

4
06/09/2016

Rooms are clean and spacious. The breakfast is standard hotel fair, premade eggs and sausage. The make your own waffles were a hit. Great location made it easy to get to all of the sites. Very happy with the room for the price.

"Average Hotel, uncomfortable beds"

3
29/08/2016

Everything was pretty good about this hotel. We paid $96+tax a night which feels like its pretty spendy but I think its fairly average. The beds were uncomfortable. Very firm and just not comfortable. That's my only complaint. The breakfast was delicious-waffles, sausage, yogurt, juice & more.

"Good old hotel"

3
26/08/2016

The hotel looks old, beds were ok but not super comfy as we expected from Best Western standard. Breakfast in standard; nothing outstanding. Pool area clean, water pretty cold. Close to highway, which made it convenient for one night sleep.

"Convenient location"

3
24/08/2016

Hotel was tired, a bit worn, but reasonably clean and convenient to the highway. It definitely could use a facelift, and was a little expensive for how "used" it seemed. The A/C unit was ridiculously loud. It was close to restaurants (walking distance), a mall and to the University. Breakfast was adequate and the staff was nice.

"Good family friendly hotel"

3
21/08/2016

Stayed here for two nights with our family, 2 adults and 2 kids. Overall this is a good family friendly choice, not overly fancy but meets all the basic needs. The standard room had 2 double beds, with a couch that could be pulled out if the kids don't want to share a bed. Had a refrigerator in the room. Couple nitpicks: pillows are very small and not very supportive, and the towels tend to be on the small and thin side too. Free breakfast was average. Seemed to have less choices than other hotels. There were hot fresh made waffles. Each day there were eggs, potatoes and sausage. However there was no hot chocolate for the kids. Coffee was quite strong. Hotel has a pool. Is close off the interstate. Is right next to a small shopping mall. Drive to downtown area is about 15 minutes. front door does have a handicap opener which is helpful when entering with lots of luggage.

"quick overnight stay before flying out of Madison"

4
20/08/2016

Overall a pleasant stay. The free breakfast in the morning was a nice addition. A nice convenient store next to the lobby to purchase drinks and snacks. BUT for those of you not from Madison, remember there are no retail alcohol sales after 9pm. So buy your beer early! The gym was clean and adequate with a nice pool area. Rooms and the hotel were very clean and well maintained. Staff was friendly and helpful as well.

"Review"

2
19/08/2016

The staff is helpful and courteous but there are no food or lounge options and the hotel references '80s décor that needs a lift. There seem to be better options closer to the University and the lakes, which would also be closer to the airport.

"Great hospitality and friendly service."

5
15/08/2016

From the time that I arrived and was picked up by Breanna at the airport, I was greeted by Ashley and Erica with curtesy and fast service. Breanna, Erica, and Ashley where very helpful directing me to the local restaurants and local amenities. For the two weeks that I have been staying here I looked forward every afternoon to seeing Erica, Ashley, and Breanna to lighten up the afternoon after a long day of training. I will definitely be staying at this hotel on my next visit to Madison especially with a staff like Ashley, Breanna, and Erica.

"Nice hotel, but they've gotten stingy"

4
13/08/2016

This was our 2nd time staying at this hotel. We enjoyed it the 1st time so opted to stay again on this trip. I don't remember this hotel being so stingy with towels and other amenities. You get exactly 2 bath towels, two face towels and two washcloths. No shampoo, hand lotion, conditioner, etc. I think there were 2 bars of soap, though! Anyway, this is very unusual for a mid-range hotel; normally one can expect at least 3, and usually 4 towels (my wife uses one for hair drying and one for the rest of her). The bed was also not particularly comfortable - kind of soft and saggy, again by comparison to competing hotel properties. We'd stay again, as the rooms are very nice, clean, and quiet, and the staff is very good, but I was somewhat disappointed on this trip.

"We would return in a heart beat!"

5
13/08/2016

We really liked it here. Air was on our room. That was very welcoming and refreshing after arriving from a very hot, and challenging day of riding our motorcycles. We had a nice and clean, large relaxing room. We enjoyed the hot tub and pool later in the evening. The breakfast was hot and offered a little bit more then usual at most hotels but very similar. It is a time saver for us so we think it is great. They had cereal, waffles, toast, scrambled eggs, sausage, ham, toast, juice, muffins, fresh fruit and so on. Parking was ok, not sure where you would park larger vehicles such as a RV. Maybe at a Plaza across the way, maybe they had more parking out back. Great parking for bikes and cars. No special covered parking or anything for motorcycles, but that is fine. Nice parking lot. We were lucky and found parking right away so we don't know what is offered for larger truck combos. Lots of nice little restaurants near by, some across the street and in walking distance. This area has some great sounding restaurants you should check out that you may need to drive too. Gas stations are close and handy too. Quiet, clean, quaint, little area of the city. We would definitely stay again in this area of Madison and at this hotel!

"Service and Quality"

5
12/08/2016

This hotel brings together a great price with quality service. I believe that all of there employees were trained well. I felt comfortable and happy at this hotel. It had great rooms, hot breakfast, a pool and fitness center. All of these things which made my stay more enjoyable.

"Close to Pooley's"

4
12/08/2016

We came to Madison to see a band we like at Pooley's and were pleased to find a Best Western only three minutes away. We always enjoy staying at Best Western Hotels as they are consistently good to excellent and this hotel was no exception. Extremely helpful staff, clean & comfy rooms, made for a very pleasant stay in Madison.

"Best Western East Towne Suites, Madison"

5
11/08/2016

This is a most pleasant place to stay. I have stayed here twice and will do so again. Staff is friendly, rooms clean and nice, with a real decent breakfast. The bed was a little soft for my taste, but I am quite picky---I really like their rooms, and the patios...

"Best Hotel"

5
09/08/2016

This Hotel is my favorite...I travel often and stay at Hotels all the time...This one is the best! The staff is awesome and the entire hotel is always clean...The pool is amazing and the breakfast is the best...I love staying here.

"Great Staff!"

4
09/08/2016

Our first time at this location, definitely not our last, due to the staff-the were wonderful! The gentleman who was attending the breakfast was working non-stop! He cooked, served, restocked, managed clean up, answered question...all with a polite demeanor and a big smile.

"This hotel needs updating"

2
07/08/2016

Friendly and courteous as the staff was it couldn't overcome the need to remodel this property. The beds were horrible, even my 11 year old son couldn't get past it. The pools were comfortable and the breakfast was just fine

"Always reliable but not especially welcoming"

4
02/08/2016

We stay at this hotel numerous times a year travelling to our vacation cottage in northern Wisconsin. The hotel is clean, well-maintained, and provides a very nice complimentary breakfast of "real food." Our only issue is with checking in. There seems to be a constant change of front desk personnel. Some are very professional and welcoming. However, there are just as many if not more who just go through the motions: "I need your I.D. and credit card. Sign here. Here's your key." NOT EVEN A SMILE! Management needs to address this; it's called "Hotel Management 101" Checking out is usually much more pleasant with a middle-aged desk clerk.

"Nice place for the money and location"

4
01/08/2016

Was pleased to see something available on short notice during a busy time for the price. Was suspicious that location would be bad or motel rundown. Was pleasantly surprised that location was great, motel in good condition and staff very helpful. Breakfast was much better than most. Didn't use if but was nice assortment of items for food/drink in gift shop.

"Nice place"

4
01/08/2016

Our stay was very nice. Nice spacious room. The room was VERY clean and well kept. I requested a room with a balcony and that was nice being able to sit outside. We didn't use the pool so I can't say much about that, it looked nice though. The staff were very friendly and helpful. I would stay here again.

"enjoyed our stay immensely"

4
28/07/2016

good location, clean and friendly staff. Would definitely stay there again. Close to interstate and eating places. Madison is a beautiful city Thank you to the staff at Best Western East Towne Suites.\\

"Conference Trip"

5
26/07/2016

Very nice hotel with an excellent breakfast. The location is ideal (just off of Highway 94) and right next to East Towne Mall. Many wonderful restaurants nearby as well. The pool was great, the breakfast had scrambled eggs, biscuits and gravy, waffles, in a big, clean and friendly environment. We are well pleased.

"Just for the night "

4
25/07/2016

Stopped for the night on our way home from Minnesota to Florida. Long drive, late night, travel with 2 large dogs. Were relieved to come across this hotel at the last minute since we never know how far we'll get for the night. Plenty of places open late to eat at before hitting the hay. Room was clean, AC was cold, shower was hot, bed was comfortable with plenty of pillows. Also, pet friendly which is a must have for us but hotel didn't smell or sound pet friendly. A relief since we've seen the other options some pet friendly can give! Will put Best Western's at the top of our search when travelling again.

"carol kreul"

4
24/07/2016

this is a very clean, comfortable hotel.. staff is helpful and friendly. the only problem I had was the room was extremely damp,, the rugs felt wet on bare feet and a shirt I hung up for morning felt like it had just come from the washing machine even though the room was really cool in 90+ heat.

"Loved Best Western East Towne Suites"

5
23/07/2016

Great location - close to lots of good restaurants and shopping within walking distance. The facility was awesome with lots of close up parking. Would stay here again in a heart beat. Loved the vending area -- able to purchase many different(single) food and drink items.

"!!!!Awesome!!!!"

5
23/07/2016

The hotel was accommodating and comfortable. The front desk staff was professional and courteous. Breakfast was amazing and it's free! Nice big flat screen in the room. The gym has new equipment. The hot tub was relaxing. I highly recommend this hotel.

"Good Experience"

5
21/07/2016

Hotel was clean and staff was friendly. Room size was more than I expected. Breakfast was good for being included in cost of rooms. The beds were very comfortable and plenty of pillows for you. Each day the rooms were cleaned very well.

"Hotel visit"

4
19/07/2016

For a three star hotel this was a very nice place to stay. The breakfast was free and pretty good. My wife and I stayed there overnight. The room was clean and the bed slept well. I would recommend this hotel to anyone staying in the Madison area.

"Great Staff"

5
19/07/2016

Easiest check in ever. Keys were ready for us when we said our names. All staff very efficient and pleasant. Only there for two nights but front desk staff remembered us and our visit purpose. Breakfast area was very clean and "grill master" was great at keeping things running smoothly even on a busy Saturday morning. Clean rooms, no problem getting extra coffee or cups. Check out was super easy as well...again no waiting.

"2016 PDGA Am Worlds Disc Golf Championships"

5
18/07/2016

The host hotel for this tournament was the Crowne Plaza just up the road. We chose to stay here since it was about $30 cheaper per night, plus we got free breakfast every day. We had no issues with our stay and were close to everything we needed. I would highly recommend this hotel for anyone traveling to the Madison area. It is 20 minutes to downtown, but it's an easy 20 minutes.

"Motorcycling in Madison WI"

4
18/07/2016

Desk staff goes over the top to assure you are attended to. All questions answered and locations for dinner pointed out in great detail. Rooms are very clean, comfortable and our suite was very spacious with an updated digital AC unit. Breakfast was plentiful and filling.

"not bad"

3
14/07/2016

Decent pool. Hotel was being repaired. Old bed. good for one night. Needs updating breakfast a bit better than average for these kinds of places tiny, tiny bathroom. trade-off is the sofa--nice "suite" area

"One night stay"

3
13/07/2016

The hotel was clean, staff seemed friendly enough. The air conditioner was LOUD and clunked on and off every 45 min thru the night. We had to keep it on though, because it was hot, and it couldn't keep up even with it being set on high. They have shampoo, but no conditioner in the room( I had brought my own, so no biggie), But the hair dryer didn't work either :( of course you only figure this out after getting out of the shower and dripping wet, with an hour to get an appointment!

"Great Hotel - Clean and Quiet"

4
10/07/2016

A family visit beings us to Madison, WI. I was aware of this Best Western and its location on the east side of Madison. This hotel is located adjacent to East Towne Mall and many very nice restaurants. We did the advance purchase when we made our reservation, very good price. We booked a Queen Bed guest room. Our room (#329) was exactly as described in the website. This room was extremely clean and very quiet. We enjoy having a room with a sofa. The people at the front desk were very polite and helpful. Very nice, we hope to use this Best Western again.

"Family Researching"

4
08/07/2016

We were very pleased with the location of the BW, close to the freeway. We needed to travel to the Fairwater and Janesville areas. We found the staff to be very helpful and kind. The breakfast was exceptional not being a BW Plus or higher. Housekeeping went beyond what we expected. We would recommend this motel to others.

"Good value for the location and price"

4
07/07/2016

Good news--the hotel was clean, quiet, and met expectations. Motorists will find plenty of free parking. A complimentary full breakfast is offered. The dining area easily accommodated the number of guests. While the front desk was happy to arrange taxi service quickly, the free airport shuttle only operates with 24 hour advance notice.

"good place to stay"

4
07/07/2016

Very convenient for the type of overnight stay we needed. Real good continental breakfast with lots of options. The murphy bed that was a part of room was not comfortable at all. With the additional space in that room, it could easily hold another queen size bed. Great price and took AARP card.

"I will stay again"

3
07/07/2016

I have stayed here and will stay here again. I like Best Westerns because they are quiet, clean, friendly staff, microwave, refrigerator, sitting area, and we like the balcony, and have a nice breakfast.

"Convenient - clean/great breakfast selection"

5
05/07/2016

Convenient - clean/great breakfast selection - traveled to Minneapolis for a family wedding and needed a midway point to stay going and coming home. Madison is that place and am glad Expedia pointed me to this hotel. It was a great choice.

"Great room at a bargain price"

4
03/07/2016

Nice large room, with a bed, bath, desk, pull out couch and balcony. There are many other hotels in the same general area as this hotel. I stayed at this hotel because it was the cheapest by far (the cost was less than half of the other hotels in the area). I'm glad I stayed here. I got a cheap room that was clean and comfortable. LOCATION Just off of Hwy 151, located within near the East Towne Mall. There are a lot of places within a VERY short walking distance, including: KFC, Hardee's, Hooters, Pizza Hut, Panera Bread, Texas Roadhouse, Shell Gas Station, Potbelly Sandwich Shop, Dickey's Barbecue Pit. Other places within walking distance are: TGI Friday's, Red Robin, Subway, Kohl's Old Navy, Shopko, Ulta, DSW, Babies R Us, Marshalls, Party City, Burlington Coat Factory, East Towne Mall and many, many other places. You definitely don't need a car if you are staying here, as you can walk to a lot of places. TONS of restaurants within 5 minute drive: Starbucks, Chipotle, Outback Steakhouse, Chili's, Applebee's, IHOP, McDonald's, Olive Garden, Buffalo Wild Wings, Culver's, etc. ROOM Room included a refrigerator, microwave, large TV and air conditioning/heating unit in the wall. NO Safe in room. This definitely was a con for me. Clean room with lots of great lighting. Most hotel rooms don't have enough lighting, but this place is nicely well lit. The décor was a little outdated, but overall a clean room. The couch in my room was a little stained and old, but other than that, it was a comfortable room. Plenty of outlets and USB ports in the entire room. CLOSET Small closet with iron, ironing board and 10 hangers. BATHROOM There is a fan in the bathroom. This is a must-have for me. I don't like hotel bathrooms without fans. Very nice massaging shower head with adjustable settings (see my pictures). There is also a heating lamp in the bathroom, which is a nice addition. A hair dryer (Sunbeam 1500) is provided in the bathroom, but it's terrible. You are better off bringing your own hair dryer (unless you are not picky about your hair dryer). I have long hair, and it took forever to dry my hair with this hair dryer. BREAKFAST Breakfast served 6am – 9am during the week and 7am – 10am on weekends. Typical hotel breakfast that was nicely stocked. Items include: cereal, yogurt, fresh fruit, oatmeal, toast, bagels, pastries, muffins, make your own waffles, and a different hot item each day (like eggs, bacon, sausage, etc). The breakfast staff is very efficient and attentive. They clean the tables and dining room constantly to ensure a nice experience. POOL The indoor pool is quite large for a hotel pool. There is also a large Jacuzzi/hot tub next to the pool. A lot of the guests enjoyed the pool and Jacuzzi while I was there.

"Not bad but not really good"

3
03/07/2016

The hotel is right off 90/94 with lots of restaurants near by. The room was clean and large but needs new mattresses. The toilet is small and low and should be replaced. Walls must be thin because you can hear others. The rest of the hotel has everything you need. The help are nice and attentive. Breakfast was Ok. Yes, we would stay there again. For what we paid it was a good value.

"Excellent Service and Quality Rooms"

5
02/07/2016

Like the title says, the front desk service was very patient and helpful. Great care was taken to ensure that I got full value for my promotional discount. Quality breakfast and clean tables--can't ask for more.

"Mediocre Hotel "

3
01/07/2016

We recently stayed at this hotel after attending a Mallards game. It was close to the ballpark and the price was good. The hotel was quiet, clean and offered a nice breakfast. The only down side is the "old school" hard mattress and worn carpet in the room. If Best Western would update those 2 items I would give it a better rating.

"Great Hotel/Excellent Location"

5
30/06/2016

Everything about this hotel was great, Staff was friendly, hotel was clean, beds were comfortable and breakfast was well presented and they have several items to offer. Regardless of the purpose of my trip (business or pleasure) I would select this hotel because of the quality and location.

"Great Hotel !!"

4
27/06/2016

Stayed for 2 nights and couldn't ask for better service......Breakfast was awesome and the cook was very accommodating. The staff was very friendly and helpful. The room was very nice and the bed was sooooo comfortable. Enjoyed our selves very much and will be back, in the future.

"comfortalbe stay"

4
27/06/2016

One of many BW Inns I stayed at on the way to Florida. Clean, comfy very quiet. Staff was friendly. Breakfast free but a bit sparse for those who eat healthy. Easy to find, Would definitely stay again.

"Nice and Quiet"

5
27/06/2016

Great stay! Very nice arrival greeting made us feel special. Our room décor was very nice, the beds were very comfortable and the shower area was very nice. I appreciated the parking area especially because of the utility trailer with our motorcycle on board. It was very well lighted and I could view the area right outside our room. For a large facility the convenience of several entries was appreciated. The pool and hot tub were wonderful too with ample towels, dry floors, and few swimmers. Thanks a lot for a great stay.

"Not your average Best Western"

5
27/06/2016

This is not a typical off-the-highway Best Western. It has several floors and is more like a nice hotel you would find at a vacation area. The room was spacious, clean and very quiet. I found the back way out and there was plenty of close-by parking. The only beef I have, and many hotels are doing this, is the 1/2 pillows. They are too puffy, impossible for a side sleeper and I get a neck ache every time.

"Happy travelers!"

5
25/06/2016

Stopped here on our way to the northern woods of Wisconsin. The staff was friendly, the room was comfortable, location was perfect, and the breakfast was yummy and included! What more could you ask for!?

"Outstanding Value"

5
21/06/2016

I flew out to Wisconsin to attend my sister's wedding. The best value I could find online was this Best Western. I wasn't disappointed. I free breakfast was an outstanding value and very good. The staff was very nice and helpful. Keep up the great work!

"They treat me better than a guest"

5
20/06/2016

Haven't been there for many months. Tom recoginized my voice ,on the phone almost imediatly, and got me booked for my usual 2 nights. Had some trouble with a lock on my luggage and Nick the maintance guy came to the rescue. Thanks Nick!

"Happy Traveler with Best Western"

5
20/06/2016

I stayed at the Best Western East Towne Suites in Madison WI June 16-June 20. The rooms are nice, clean, and comfortable. The staff is very friendly and helpful. The location is great. Mall within walking distance, restaurants are everywhere within walking distance (ton's of them). In room coffee. The breakfast in awesome and the breakfast staff was awesome. You really can't beat this place and its near I-90/I-39. If you don't choose this hotel if you are in the area, shame on you!

"In Town for State Tennis Tournament"

5
20/06/2016

Great priced hotel with large rooms with suites. It is a bit dated in furnishings and is seeing some wear and tear, but you can tell that it is maintained well. The hotel staff was good and there is a large area to meet in the lobby. A great feature to the hotel is the breakfast area which is large and was maintained to the highest standards. The attendant working the morning breakfast should be commended for his good work. Overall close to good eating options and quick on and off the freeway.

"Best Western"

5
18/06/2016

We stay here every year when we visit Wisconsin. We love it here. Grandkids love the pool. I love the location, free hot breakfast and the staff is great. Shopping is close by as is many restaurants. Only wish they had more TV channels for the kids,.

"Great Location Great Staff Great Price Great Breakfast"

5
16/06/2016

We have stayed here before & will definitely stay again. The staff is always good, helpful, and the breakfast is better than most with real eggs, good sausage, fruit, waffles, yogurt, and much more. Everything in this hotel is clean. It is not super fancy, but we don't need that for overnights--and the bed and pillows were terrific. Would be nice to be able to get a pay per view movie, but that was not available, but HBO & other stations were. We had a room with a couch & 2 chairs & a desk, fridge, microwave (we were upgraded), and it worked out so well for us. I definitely recommend this hotel. Good value for the cost. If you want to stay on the East Side of WI, this is a great place to stay.

"Great hotel-Great locaiton"

4
13/06/2016

I like the location one this hotel and I like that it is priced well. Coffee is available 24 hours a day-staff is nice. Breakfast seems great-there is always alot of people eating-not the kind of breakfast I eat-so I just grab coffee

"Convenient Quality"

4
08/06/2016

Good location, friendly staff. Worked well for one night stay on way north. Would recommend. Easy access to town and highways. Pet friendly as well. Would benefit from some updating of rooms, however they are above adequate.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
Thanks so much for staying with us and for taking the time to give us a review. We hope to see you again soon!

"Good and Bad"

3
08/06/2016

The good is, this hotel is clean and the rooms fairly big. Mine even had a nice balcony. Everything worked and the staff seemed nice. The bad is, out bed was very hard. It also squeaked with the slightest turn- making it tough to sleep. The hot tub was also broke, so we couldn't use it. The rate was good for the area, so we might or might not give the hotel another chance.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
Thanks for letting us know your thoughts. We will certainly take a look at the bed.

"Needed due to move."

4
07/06/2016

This was not for pleasure but more like business. Needed one night because of very stressful move and hope to never have another move like this one. Choose Best Western because of location, price, amenities and past reviews.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
We're glad you chose to stay with us during your move. Although I hope you never have another stressful move, I do hope we will see you or your friends again sometime soon!

"Bathroom safety"

5
06/06/2016

All shower/tubs should be equipped with handles to help getting in and out of shower/tub. Also, there should either be a shower mat for the tub bottom or upfront information that the mat is available. All of this is very important for anyone, but especially seniors. All handicapped room were already taken.

"A treasure so close to home"

5
01/06/2016

I always assumed that the East Town Suites would cost more than it did! Granted, I used rewards points to cover the cost, but the rates otherwise are better than I have seen at some other chains of lower quality. The staff was professional and friendly, as is usual at Best Western. The hot tub was relaxing, and the breakfast area has ample seating. The location is conveniently close to the Interstate. This property is slightly less than an hour away from home, and would make another great getaway for a weekend without the kids.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
Thanks you for sharing your thoughts!!!

"Great experience"

5
31/05/2016

Enjoyed every aspect of this hotel. Clean, tidy, professional and helpful staff. Great breakfast, and the chef is awesome. Nice pool. I think they have a store behind the check in room where they sell snacks like icecream and beers. Althought we did not buy, the prices seemed very reasonable. Also, they had a 24 hour regular and decaf coffee in the check in area, which i used twice and greatly loved it. We will stay in this hotel again if we visited Madison.

"Weekend in Madison Area"

5
31/05/2016

The Best Western East Towne Suites in Madison was very clean, the staff was friendly and the room was comfortable. The pool/hot tub were very nice. There were a variety of restaurants very close by, as well as shopping. We would definitely stay at this property again.

"Value-Added Perk!"

5
27/05/2016

Stayed at this hotel largely due to location and price. It was very clean, nicely decorated, and they sell a variety of bottles of beer or glasses (or bottles!) of wine!! (Until 9pm, per law.) And for a REALLY affordable price!! What a great perk! It is so nice to be able to have a couple beverages without having to go find a liquor store and possibly have to buy a larger quantity, &/or to go to a restaurant and pay a much higher price. I would definitely go back--and recommend--due to this alone, together with the great cleanliness and comfort.

"Madison hotel"

5
26/05/2016

The Best Western East Town was a total pleasure to stay. We would definitely use this facility again for future trips in the Madison area. The hotel surprised us with a "hot" breakfast that was awesome. We also liked the seating area in our room.

"Nice place"

4
19/05/2016

We stayed here for one night on our trip out west and were very happy with our stay. The room was spacious,clean and comfortable and the hotel staff were friendly and welcoming. The wifi worked very well and there are many good restaurants with in walking distance. The hotel is located close to the interstate yet far enough away that it's very quiet.

"My go-to place in Madison"

4
18/05/2016

This place is consistently clean and everyone is friendly. It's near my interstate exit coming from the North and just about everything else I go to Madison for. Price is right too. Noise at night seems minimal too.

"Concert Night"

4
16/05/2016

Clean, Comfy. Good Breakfast. Hotel was booked solid as it was UW Madison graduation. Thought hotel would be noisy and crazy parking. Was pleasantly surprised that it was quiet and there was plenty of parking. Lots of restaurants within walking distance and a nice mall very close as well.

"Best value during my cross-country trip."

5
14/05/2016

I spent two weeks driving across the country, from California to New Jersey. I stayed at several different hotels. Out of all the hotels in which I stayed, I was most pleasantly surprised by the Best Western in Madison, Wisconsin. All of the hotels I stayed in charged between $60-110 a night. This BW East Towne Suites was right in the middle, yet it offered the most for that price. It was the only hotel that offered a balcony, a couch in the room, plus all the other amenities I found in other establishments, like an in-room fridge, microwave, etc. It also had the largest bathroom and shower. Each of these things may seem of little importance, individually, but when added together it made the room better in my estimation. Because of how much I enjoyed my stay at BW East Towne Suites, I looked for other Best Westerns to stay in for the rest of my cross-country trip.

"Not bad, Not great...."

3
12/05/2016

Upon arrival, the staff went through the motions of getting me checked in, but would clearly rather have been somewhere else or talking to each other rather than helping me. The condition of the flooring in the room needed to be fixed/replaced, and the Quality of the TV in the room was poor. Other than those things, the stay was un-eventful, but nothing to cheer about.

"Great Place"

5
06/05/2016

Always stay here when in Madison. The location is perfect, staff are friendly and accommodating. Rooms are clean and most are updated. The breakfast offers a nice variety. The pool area is always clean. Above all the staff and warm welcoming feeling is why I keep coming back.

"Wonderful extended stay!"

5
02/05/2016

I recently stayed at this property for seven days while I visited family. Two of those days were unexpected due to airline cancellation at the last minute. The staff couldn't have been more helpful. This hotel's appearance is date, inside and out, but do not let that keep you from staying here! It is spotless, and the quietest property I have ever stayed in. The breakfast area is spotless and kept well stocked each morning.( however, the scrambled eggs leave something to be desired??) Nonethless, I appreciated the mini mart downstairs, that you can purchase snacks, beer and wine. The hotel was always busy, but that never detracted from the service. I would definitely make this my first choice hotel for my next stay in Madison. Very conveniently located to the airport as well.

"Great Staff"

5
01/05/2016

Best staff ever! We forgot some items in the rooms but the house keeping and front desk staff were kind enough to call while we were still in town. We drove back and picked up those items. Gotta love the Midwest values. Thanks you Jon and the house keeping staff!

"Quite and comfortable"

5
30/04/2016

Easy access coming into Madison. The staff was most accommodating and the room was great. A group of high schools students were staying that evening also, We requested a room away from the students and the staff honored our request. As it turned out, the students were not an issue. A good breakfast, and on our way.

"Excellent staff at great location"

5
25/04/2016

The staff was very accommodating and Seth went out of his way to make our stay great !! The complimentary breakfast was much better than I expected. Hotel is close to East Towne Mall and many restaurants. We will definitely stay at Best Western Madison again.

"Great place to stay"

4
18/04/2016

Good location, right off I90/94. plenty of restaurants around, nice clean facility. Excellent hot breakfast with real plates & silver ware. The room was clean, the bathroom is on small side, and the lighting is dim. The mattresses were ok, but are due to be replaced. The staff was all great and very helpful.

"needs updating"

2
15/04/2016

This hotel is just looking "tired".....poor quality towels.....back door could be opened without a keycard....breakfast was mediocre at best. The only reason we stay here is because they allow dogs and we can get a 2 room suite with a king bed. But I will be looking around before we book here again.

"Five Star Value"

4
11/04/2016

Booked a two room suite, price just under $100. Carpet and furniture a bit worn, no desk convenient for setting up laptop - moved small dining table next to kitchenette counter to reach plug - wifi was good. Plenty of room with separate bedroom for privacy. Room was clean. Several restaurants within walking distance, plenty of parking. Two heating/cooling units (one in each room) worked satisfactorily. Breakfast was hot and generous. If you're not looking for luxury, this is an excellent value, clean and functional. Also, easily accessible from I-90/94.

"Great Location & service"

5
11/04/2016

This hotel had it all great room, location and breakfast. Can't remember names of staff but they helped with directions places to go and eat. Breakfast had all my favorites eggs, sausage and waffles. What else could you ask for.

"Super suites"

5
10/04/2016

Right off of interstate 90, next door to the mall, by many restaurants.... north of the State capital is where we stayed with 4 other couples. This hotel is fairly new and the service staff is excellent. When you can just walk into your room and be comfortable without looking around is good. That's what a $110 a night room should be like and when we stayed an extra week day night it was $97. The breakfast was really nice because someone actually cracked open and scrambled eggs, potatoes and sausage on a grill... plus there was the standard do it yourself waffle iron which is my favorite

"Shaky Start But....."

4
07/04/2016

They sold the balcony room that I was promised on my first night of a 5 night stay. The night clerk put me in a handicap king room which was comfortable and clean. She also knocked $10.00 off the room rate. Promptly the next morning I was moved to a single queen balcony room. The maintenance man, Nick was kind enough to move my things to the new room 439. Breakfast is pretty good (food is subjective). There are scrambled eggs, sausage, gravy, biscuits, waffles, muffins, cereals, fresh fruits, yogurt choices, toast and decent coffee. The breakfast staff is very good. The room is good for one or two people although the small couch folds out it would be a squeeze for 3 people. TV has adequate cable channels. Good reception and wifi is pretty quick. Housekeeping is prompt and good. I've not mentioned how they treat my service dog as she is hospitalized here in Madison for chemotherapy and a splenectomy so she is not with me. I would return here again.

"Best Hotel Rating EVER"

5
07/04/2016

Stayed in a handicap room with our golden retriever. Handicap setup: excellent. Bed comfort: excellent. Bathroom configuration (your cords don't drape over the sink): excellent. Staff attitude/helpfulness: excellent. Breakfast: excellent-outstanding, with real dishes. Not only was the choice and quality of food excellent, unlike other hotels the ambience was pleasant. OK now for the most amazing feature: Coffee: excellent! Couldn't believe it, excellent close-to-Starbucks tasting coffee in a ceramic mug! We've spent twice as much and were half as pleased. (If you think this review is too effusive, read our other reviews and you'll see this is the best review we have ever given.)

"Another great stay"

4
30/03/2016

Our go to place as a half way stop between MN and IN family. Great pool. Great breakfast. Easy access to restaurants, shops and the freeway. We will stay here again for sure. The only down side is that they charge extra for each child over 12. Strange.

"business travel"

5
29/03/2016

I always stay at this hotel when I am in Madison. It is in a great location, easy on/off freeway, close to places to eat and the mall is close for shopping. The staff are very friendly and helpful. The rooms are clean and a nice size. The patio and balcony rooms are always a treat to open up and let some fresh air in.

"Quick stay for sporting event"

4
28/03/2016

Stayed one night for a sporting event. Our event was at the Alliant Energy Center and this hotel is easy to get to from the interstate and not too far from destination. Lots of food options in the area for a family.

"Dated Hotel, but Front Desk is so Nice"

3
20/03/2016

My dad, son and I stayed at Best Western East Towne Suites while passing through Madison. I chose this hotel because of the price-point and the proximity to restaurants and shopping. I'm having a bit of a hard time giving this hotel a rating of a 3/5, as the front desk staff were so nice. I think we even met the manager, and he was extremely nice as well. Because of this, I would give their customer service a definite 5/5. The reason I'm giving it a 3/5 is because the hotel seemed dated. The beds were hard, the sheets were thin, the wallpaper in the room was starting to peel, etc. The bathrooms were small, and other things showed the hotel's age, such as the thermostat being on the heater/air conditioner instead of the wall, the carpets looking somewhat old. They have put in the newer Best Western bedding, etc., though (the white bedding.) Breakfast was really good! They had hot items (eggs and biscuits, etc.) as well as cold items to choose from. There was someone constantly cleaning, too. If you like excellent customer service and don't mind a dated hotel, I would recommend this hotel. Otherwise, I'd recommend waiting until it gets a refresh.

"motel reveiw"

4
14/03/2016

over all good experience good breakfast how ever bed was not what expected more like a full size rater than king or two queens used too. Bed not comfortable! Staff friendly Clean room only complaint was the bed.

"All the comforts of home"

4
10/03/2016

I came to Madison for business and found just what I wanted in this hotel. Due to the rough weather and my difficult schedule, I needed to be able to eat at the hotel as much as possible (preferably in my room). I found quite the bargain with this Best Western--full breakfast, refrigerator & microwave in my room, and free WiFi. I hadn't realized that it had such close proximity to several reasonable restaurants (by the mall). It was easy to hop on the Interstate. And when I finished my day I found $1.00 domestic beer in the hotel 'store'!

"Comfortable and Quiet"

4
08/03/2016

We are staying here currently on a business trip. Rooms are like mini suites. So lots of space. Microwave and frig. Beds and pillows very comfortable. Rooms very clean. Only downside is small bathroom. There is a nice looking indoor pool and hot tub area. Large breakfast room with free breakfast. Great location near shopping and restaurants. Staff was friendly and helpful. The only con was this. We arrived after 11 pm. When we got our key cards, we went to check into our 4th floor room. Card went in...light turned green...door opened--only partway---the security latch had been fixed by the guest already checked into this room!!! My husband went to front desk and we were promptly moved. As a former hotel employee, this is not good; however, mistakes can happen, and I would stay in this place again.

"Bad Stay, Good Customer Service"

3
01/03/2016

Our stay here was not good. However, it was remedied afterwards. After leaving the review below, the hotel reached out to us, refunded our stay and assured us that the kitchen staff problem had been resolved. I am thankful that they care enough about their customers and quality to fix the problem. We will be going through this area again soon and although I originally said we wouldn't return, after seeing how they care we just might return. Thanks for doing your best to fix a bad situation, Best Western! Original Review: The room was average. Nothing bad and nothing super outstanding. The bathroom looked like it could use some updating and the towels seemed exceptionally small. However, the bed was comfy. The room was clean. So all things considered-3 star average room. ?Breakfast was very cold (not a hint of heat) scrambled eggs, potatoes and sausages. I had to go through 6 plates before I found one without residual egg smears. It was pretty bad. The redeeming quality was the make your own waffle iron. It was just a matter of finding a clean plate for it. ?All things considered, I will not return to this location.

"Met my needs for one night"

4
28/02/2016

Overnight stay in Madison was unremarkable. I only needed a single bed for one night while visiting family. The room was furnished with a queen bed, couch and table, desk, and limited cable TV. Outside temperature too cold to sit on balcony. Bathroom was adequate, but cramped. Location is near East Town Mall. Great for shopping and close to interstate and main arteries into Madison. Breakfast was served 6:00-9:00AM- I would say better than average for a no-frills hotel stay. I did not use pool area. Front desk attendant was friendly and efficient. Overall a good value.

"best western review"

4
22/02/2016

hotel is very nice. Hot tub was hot. The room we stayed in was very nice bed was a little uncomfortable but not really bad over all. The staff are helpful and will help you with anything you need.There are lots of restaurants around the hotel in walking distance along with some places to shop.I would stay here again.

"Best Hotel in Madison"

5
20/02/2016

The quality of the room completely out weighs the price. The pool area and free breakfast only add to the experience. One way they could improve their service is to provide trays to carry breakfast back to the room for those who would like to do so. Conveniently located next to restaurants and shopping centers, East Town Mall, BestBuy, Home Depot to name a few.

"Very clean hotel with friendly employees"

5
18/02/2016

This was a very clean hotel with friendly employees. The pool and hot tub area were clean. The rooms were clean and comfortable. I would not hesitate to stay here again. The hotel was in walking distance of a mall and several restaurants. The restaurants ranged from fast food to a nice sit down eatery.

"weary travelers"

3
16/02/2016

The rooms were clean and tidy, and the staff was very friendly! but the beds left alot to be desired...Mattresses were barely there, and had very thin blankets..There was only 1 extra blanket in a cabinet, but for 3 family members, that didnt work well! At 2am, traveling for a hockey tournament in minnesota, we didnt feel like loading back up and trying one of the other hotels. Upgrade the bedding, and this place would be fantastic!

"Good two-night stay."

4
09/02/2016

Everything about the hotel was very good except the bed. I don't know how to describe it. It wasn't too hard. It wasn't to soft, and it wasn't just right either. However, I did have enough pillows to make myself comfortable.

"Better value than some"

4
08/02/2016

The BW E Towne was a better value than many motels I've stayed. It has all one needs for an overnighter plus without the higher costs. Breakfast had more selections than most, room was nice size, clean with all amenities, frig, coffee etc. Only down side was the guest next store setting their phone alarm at 5am and sleeping thru it until 7am. Either it was set at a very high volume or the walls were a bit thin.

"Ok room, cold breakfast, dirty plates"

2
04/02/2016

The room was average. Nothing bad and nothing super outstanding. The bathroom looked like it could use some updating and the towels seemed exceptionally small. However, the bed was comfy. The room was clean. So all things considered-3 star average room. Breakfast was very cold (not a hint of heat) scrambled eggs, potatoes and sausages. I had to go through 6 plates before I found one without residual egg smears. It was pretty bad. The redeeming quality was the make your own waffle iron. It was just a matter of finding a clean plate for it. All things considered, I will not return to this location.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
Good Morning, I'm so sorry that you did not enjoy your stay. I would like to make this right for you. Please contact me at your convenience at 608-244-2020 and I will do my best to make it right. In regard to the issues you had at breakfast, this was due to an employee issue which has been permanently resolved. I am so very sorry for your trouble, and I hope you will give us another chance in the future.--Seth

"Ok Stay"

3
24/01/2016

The Room was OK Dated but usable There Back Door Would not Lock So Anyone off the street could enter not secure at all The morning Breakfast was COLD Eggs and Sausage and potatoes All were cold and tasted like reheated from day before

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
I am so sorry for the issue you had with the breakfast temperature. This was due to an employee issue that has been permanently resolved. Please contact me at 608-244-2020 as I would like to make this right for you.--Seth

"Madison WI"

5
23/01/2016

I had the nicest rooms for the price in Madison. The hotel was an easy on/off from interstate but just far enough away to be quiet sleeping. The rooms were pretty and I even had a little balcony. The Madison mall was right across the street as an added bonus.

"Good stay, friendly staff"

4
22/01/2016

Check in and check out was problem free and stress free, the rooms are all suites and ours was clean and quite comfortable. All of the staff we encountered was very friendly and helpful. The pool was above average for a mid budget hotel. I would stay here again.

"Great place to stay"

5
22/01/2016

We have stayed at this hotel numerous times. It is our "go to" hotel when in Madison. Having 3 boys in school at UW it is convenient (16 mins to campus)..plus many restaurants and shopping within walking or a very short drive. Easy on/off the highway. Rooms are very nice. Like other reviewers have said, the bathroom is small. But, I hope you dont spend that much time in the bathroom anyway!!! We love this place and it is very affordable. I would recommend it to everyone!!!

"More than Expected"

5
21/01/2016

Excellent everything! We got a great rate for a clean, comfortable room. The staff was efficient, from the desk clerk to the breakfast attendant. The hotel was clean (besides the room, the halls and elevator and the pool area) all clean! The breakfast was wonderful. The pool was a comfortable temp as was the hot tub. We felt we got a great place for a great price!

"Favorite place to stay"

5
15/01/2016

This is my favorite place to stay in the state, nice atmosphere, fun staff great poo land nice breakfast. Easy to get to and park with a trailer. Rooms are up to date and best of all it is very affordable for the area.

"enjoyable stay"

5
10/01/2016

Needed a place to at the half-way point. Really made a good choice in picking this hotel. I will go back if I am ever in the Madison area again. It is within walking distance of many restaurants. But I was alone so I bought a box dinner from the office and fixed it in the microwave in my room.

"Great Value"

5
30/12/2015

This hotel is a great value and is near everything you could possibly need. There is shopping, restaurants within walking distance if the weather is nice. I stay here every week when I am in Madison for my job. The hotel has large nice rooms, and the free breakfast is very good with a nice selection of items

"Mediocre hotel"

3
30/12/2015

Room was clean but mattresses were aweful. So old you could hear the springs creak when you made any kind of movement. Extremely uncomfortable!! Bathroom was definitely small (if your over 6' tall you'll feel a but claustrophobic). Breakfast was ok, nothing to brag about. We stayed at several Best Westerns over the summer and this was by far the worst. I definitely can't see staying here again unless they upgrade (especially the mattresses).

"Clean and close to higheay"

4
22/12/2015

Stopped here for a few hours while driving during thanksgiving. It was clean, people were friendly and the breakfast was fine. It was perfect for a quick place to stay and get some sleep before continuing to drive. It was also very cheap. Got a great rate on Priceline name your own price!

"Great hotel at a great price!"

5
17/12/2015

Very nice, well maintained hotel with friendly service. We stayed for 2 nights earlier this month and everything about this hotel was good. Best hotel breakfast we've had in a long time, all food tasty and hot. We will definitely be back.

"Comfortable"

4
17/12/2015

I stayed one night for business. The fitness center works...no dumbbells and the treadmil is old. The bathroom is very small and the towels could be replaced. I had a balcony which was nice however I didnt use it. Walking distance to shopping and various restaurants.

"shopping"

5
14/12/2015

Every year members of my family stay at the hotel for 2 days in December Christmas shopping. We get connecting rooms, which works out well for us. We have done this for a few years and always stay at best Western by the mall. We like the friendly staff, good food, clean roomms, and decor.

" Madison Weekend"

4
07/12/2015

In Madison for some shopping and exploring the area. We had a king bed suite that had plenty of space, was very clean, quiet and comfortable. Great price for the value, convenient to endless shopping and only a few minutes to downtown restaurants and the Capitol. Bathroom was a little small but had we weren't spending the weekend in there so didn't matter to us. Will definitely choose East Towne Suites again. Pet friendly too!!

"Another satisfying stay"

4
02/12/2015

We have stayed here many times in the past. Felt lucky to find a reasonably priced room on the Wed before Thanksgiving. Clean, easy to get to from 94, friendly staff, good breakfast. Can accommodate a family of 5.

"Average Hotel Good Price"

3
21/11/2015

I stayed at this hotel recently and it was nice. A good location but just average. I could hear the television in the next room. In fact, I didn't need to have my volume up since I had the same channel...Yes, it was that easy to hear. Fortunately, the person went to bed about the same time as me. The food was good at breakfast and the staff were great. I probably would stay again because of the location and food and staff.

"Best Western East Towne Suites, Madison, WI"

4
21/11/2015

We stayed at the Best Western in Wisconsin on our trip to Mayo Clinic in Rochester, WI. Everything was excellent to very good. We were satisfied with the value and the room which we were assigned. Breakfast was good for a hotel.

"Just a nite out"

4
20/11/2015

The wife and I had to spend a night in Madison and stayed here. Very clean, staff very friendly. Room was comfortable and cozy, bathroom a little small. Pool area nice and clean. Morning breakfast was great, waffles, eggs, ham, potatoes and sausage gravy and biscuits. Also fruit and healthy choices. Some construction people were staying thought at 6 am when they open would be slow. But there was plenty to go around. Only issue was in the morning around 5 or so the garbage truck came and woke me up. Lots of banging.

"Pleasant"

4
19/11/2015

Check-in and out was simple. The room was nice and spacious. Free in room WiFi was a necessity. The shower was short. Arriving late at night, the parking lot wasn't well lit. The hot breakfast was good; wished they had bacon instead of sausage. Overall, it was stay was pleasant.

"good breakfast"

5
09/11/2015

breakfast was good. I really enjoy my breakfast at this location. rating breakfast to be 10. Connect to the wireless was difficult They couldn't help me through the phone, I end up have to bring my laptop to the front desk to get help connect to the wireless. it was ok but inconvenience.

"Good comfy room , nice breakfast"

3
08/11/2015

Stayed for a night , on our way to Chicago ; it's close to l90 , comfortable , nice staff who greeted us with a smile even at morning 1 am ; Breakfast was very nice too . Chinaware and silverware at breakfast was a surprise. Wish to have more fruits at breakfast .

"Second visit"

3
07/11/2015

Our second visit to this site. First time were more impressed than this time. This time the room seemed to be laid out differently. The bed was so close to the air conditioning unit you could just get through to go to bed. The bathroom was so small that you could just shut the door. The breakfast had 2 of the 4 juice choices empty (the best ones) and there was no pancake batter. They give Best Western points but will not redeem them for anything except the lowest priced room.

"What I Expected"

5
07/11/2015

I've stayed at several Best Western and so far they have all been great. This location was no exception. It was located close to the freeway, for getting around and there were many options near by to eat. Room was clean and breakfast was great.

"Great place to stay EXCEPT for the HVAC"

3
31/10/2015

This is a conveniently located hotel for the business that drew me to Madison. Overall hotel sound proofing is excellent and bed is like being home. Unfortunately the HVAC system has aged badly. The fan level on low produces a rumble comparable to and old VW idling in the room. We simply turned it off to sleep and piled on blankets from the car to avoid hypothermia. When questioned the housekeeping staff advised that most of the room fans sound like the one in our room.

Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review
Hi, I'm so sorry that the heater made noise for you. I can assure that most of our heating units do not make a noise like that, and I apologize that is what you were told. Unfortunately, I can't tell from your review what your name is, and therefore, which room you were in. If you would be willing to contact me at the hotel, I would very much like to have our maintenance department take a look at the unit. Additionally, please know that we offer 24/7 maintenance coverage. If something is not right in your room, let us know 24 hours a day and we will respond and make it right. Thanks for staying with us, and I hope you'll give us another chance.--Seth

"Second time just as good as the first..."

4
25/10/2015

This was our second time staying here, the first time was with our 3 year old. Both times we could not be more pleased with our stay. The only thing holding me back from a 5 rating was how cold the pool was... it was seriously chilly. We will definitely be sure to stay here again when the need arises!

"Great service"

5
25/10/2015

Hotel staff was excellent. The Reservation Manager went out of his way to help me resolve an issue that I had with hotels.com. This Best Western was extremely clean. Breakfast was no frills and very good. I'd definitely stay at this Best Western property again!

"Holiday in East Towne, Madison"

5
25/10/2015

Excellent facility and friendly helpful people, great location with easy access to small towns and downtown, very good breakfast and easy access to room and parking. Beautiful and quiet with great people and staff!

"A Really Nice Place To Stay"

5
20/10/2015

This is a mighty nice place to stay. We had a big double room with a good bed. The hot breakfast was more than expected. I was very impressed with the helpful staff. The location which was near the interstate was close to lots of resturants and shopping.

"Nice experience"

4
19/10/2015

A good hotel for the price. I was attending a conference at this location. My room was clean and the staff was friendly. The service for the conference room seemed to be adequate for our needs. The only thing I'd recommend is bring your own pillow and breakfast is a bit on the "frugal" side.

"Exceptional Value"

5
18/10/2015

The quality rooms, hot breakfast with waffles, eggs, sausage, as well as the locational convenience make this a great value! We stayed over Homecoming weekend and it was perfect and easy on the pocketbook.

"Long-time Reliable Madison Choice"

5
17/10/2015

All accommodations are one- or two-room suites and many have balconies or patios. Check-in is unbelievably efficient. This is an older, extremely well-built facility. It is also well kept and noticeably quiet. The pool area is very attractive, not just a little pool stuck on the end of the building like a lot of today's cookie-cutter highway hotels. The complimentary breakfast is actually real breakfast food from a real kitchen: scrambled eggs, sausage, biscuits & gravy, etc. The location is just off the interstates and attached to a shopping mall. There are at least a dozen restaurants within walking distance. Downtown and the state capitol are just a couple miles or so west. It's somewhat farther to the UW university campus but not that difficult to reach. Dogs are welcome, although the nightly $20 fee is excessive. Kids do more damage but are free! We have stayed here many times travelling through Madison. It's a hard to beat value.

"Visiting our college student"

4
15/10/2015

We would have perferred to be closer to UW Madison where we were visiting our college student. But since hotels were scarce, we were happy to find this hotel right off of the highway and near Washington Street, a 15 minute drive to the capitol, and the UW Campus. Since the Hotel is near East Towne Mall, we took advantage and went shopping for our daughter at Home Depot, and Old Navy. This is a pet friendly hotel, and we were put in a first floor room where, we found out, is where most pets with their owners are put. The staff was very understanding of my husbands allergies and moved us up to the 4th floor. Could have used an extra towel. Otherwise, nice staff, breakfast, & room (on 4th floor).

"Better than Average Hotel!"

4
13/10/2015

We stayed here during while attending a football game. There was nothing to complain about, the hotel seamed to be kept up nicely, and the pool/hot tub area was nice and bright. The breakfast had warm options like eggs and sausage. Would stay here again!

"Cheap service"

2
12/10/2015

There was no lotion left in the bathroom; just a shampoo/conditioner combination and a couple of small soaps. I called front desk and ask them if they could send up lotion. They said they do not provide that but they sell it for $2.00!!! I did not expect such a response from a hotel where they charge over $130.00 for their rooms. Such a cheap service. Even Motel 6 gives you one of those tiny lotion bottles!!!

"Great Deal!"

4
11/10/2015

We were just passing through and needed a night to stay. We made reservations for 2 beds for 4 people. The hotel was very easy to find being off the highway. The Hotel was bit old looking but the suite and facilities were clean and neat. The room was a very good size room and had a couch so that the non-couple pair didn't have to share a bed. The swimming pool was good and relaxing. The breakfast was good and well stocked. Nice location-easy access to several restaurants and back to the interstate.

"Outstanding service!"

5
04/10/2015

We came on a Badgers game weekend - but we came for a wedding. They had to be totally booked but yet we still got early ck in @ late ck out! Included was a "continental breakfast" well.... This was way more than a continental brkfst-- hot eggs, potatoes, sausage plus waffles & of course all the ususl drinks & cereals! There were 2 people that made sure everything was stocked & clean! I dont think they stopped moving the whole time we were eating!!! This best western goes above & beyond!!!! Thank you for a great stay!

"Hotel needs to be updated"

2
28/09/2015

This hotel has small bathrooms that have mold growing in the tub area and poor water pressure. The beds and pillows are uncomfortable compared to other hotels in the same price range. The breakfast lacks variety - no yogurt, pastry, only one waffle maker, etc. We were supposed to have an upgraded King suite, only to find out we had queen beds. But, we could get a King bed for an additional fee- really??

"Excellent visit"

5
26/09/2015

Very new motel. Excellent location. Many restaurants within walking distance. Had problem with internet. Not sure it was the hotels fault or elsewhere. Breakfast very crowded in morning with college team staying there, but seemed to have extra staff on hand to help handle the crowd. Food choices were excellent.

"Great location"

4
22/09/2015

Quiet even though right by highway and mall. Easy access in and out. Room nice and bed was extremely comfortable. Breakfast was hot, good and they also have a small store that had decent prices. Would stay again and recommend.

"a good stopping place"

4
21/09/2015

We stopped hear as a half way point on a trip to northern Wisconsin. This is a better than average hotel with a very comfortable room and bed. The breakfast which is included was also better than average. The location is very convenient to I-90/94 and there are a number of good restaurants in the area.