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Codice vantaggio

Best Western Hotel Riverside Inn, Macon

4.0/5  - basé sur 610 notations.
2400 Riverside Drive, 31204-1779, Macon, United States - visualizzare mappa

Visita la "capitale mondiale dei fiori di ciliegio" in Georgia e soggiorna al Best Western Riverside Inn di Macon. Ci troviamo nel cuore della Georgia a breve distanza dall'Interstate 75. Questo hotel a servizio completo nelle vicinanze di attrazioni turistiche locali quali la Georgia Music Hall of Fame, la Georgia Sports Hall of Fame e il Macon Coliseum. Se sei in viaggio per lavoro, apprezzerai la nostra vicinanza ad aziende locali quali la Cigna Corporate Center, la Georgia Farm Bureau e la McDonnell Douglas. Tutte le camere, recentemente ristrutturate, dispongono di accesso a Internet ad alta velocità e televisione via cavo con HBO®. Gli ospiti potranno gustare un cocktail nella sala dell'hotel. Fra gli altri servizi forniti dall'hotel, ricordiamo la piscina all'aperto, la palestra, le sale meeting e la colazione completa gratuita. Sono inoltre ammessi gli animali domestici. Il Best Western Riverside Inn è situato a poco più di un chilometro dal centro di Macon, dove troverai numerosi negozi e ristoranti. Facilmente raggiungibili sono anche il museo Tubman e il museo delle arti e delle scienze. Una volta in città, potrai goderti il Cherry Blossom Festival, che si svolge nel mese di marzo, o la musica al Southern Jubilee. Prenota oggi stesso e risparmia al Best Western® Riverside Inn. Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Riverside Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2016
Basato sul parere di 610 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
250
Molto buono
213
Nella media
81
Scarso
41
Pessimo
25
CONSULTARE I PARERI SU
Affari Affari
114
Business Business
80
Da solo Da solo
34
Di coppia Di coppia
95
In coppia In coppia
173
In famiglia In famiglia
214
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Not a bad place to stay"

4
13/07/2018

We had a wedding in Macon and stayed at this location. Let me start with the cons: this hotel is two floors and has no elevator so pack light and if you have elderly or handicapped family members please make sure that you tell them you need a room on the first floor. The hallway smells like cigarette smoke although it's signs that say no smoking. The hallway needs a deep shampooing. The breakfast is a nice gesture but it's subpar so don't let this be the reason you book. Now to the Pros: When we arrived until we checked out the staff was very friendly. We stayed on the second floor and our room was very clean to the naked eye. It appeared to be recently renovated which was a plus in my book. The bed was fairly comfortable. The room comes equipped with a microwave, mini fridge, iron, and ironing board...which are always bonus points when I stay somewhere. Overall if I had to stay overnight in Macon I would stay here again.

MasterkeyHospitality, Director of Sales at Best Western Riverside Inn, responded to this review
Dear Jaquice, Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide comfortable and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback and we are always looking to improve. We look forward to your next visit! Best Regards, The Team at Best Western Riverside Inn

"STAY SOMEWHERE ELSE "

1
12/07/2018

Right from the start this hotel was a disappointment. I was ‘greeted' by a rude lady at the front desk who stated “our internet, TV, and phone aren't working” even before saying hello. That same lady stunk up the whole lobby by smoking right outside of the front door every time I was coming into or out of the hotel- ironically right next to a huge sign stating that this is a smoke-free facility. The hotel is an outdated cheap hotel that hasn't been updated since the 80s at best. It's musty in the hallways. There is no elevator. So you lug your stuff up a staircase. The air conditioner vents in the Hall leak on your head as you go down the hall (maybe the cause of the musty smell is mold...?) The room smelled terribly like mildew. I had a headache from the smell all three nights. The doors don't shut behind you, FYI, because walking to and from my room I saw multiple door wide open with no one in the room and belongings visible from the hall. The hotel is in a bad part of town and the bar attached to the hotel is sleazy. There was a homeless and or drunk person sleeping on the sidewalk one night. I would NOT stay here with my children. The breakfast was good but the lady had a tip jar out on the counter. That seemed pretty pretentious to me and made me feel awkward. My advice is to continue up 75/Riverside Drive a few more miles and stay in a better part of town with nicer hotels.

Ricky P, Public Relations Manager at Best Western Riverside Inn, responded to this review
Hello Courtney, First let me start off by apologizing for your stay. I am very sorry to hear that you had an unpleasant stay. During that time there was an outage in our area which caused the phones, tv, and internet not to work, I do apologize for you being informed in such a rude manner. However, our hotel is not 100% smoke-free, we do have a few rooms that we allow smoking in and many guests smoke outside. Just a little informative notes: Our hotel has renovated as of last year 2017 and we are currently finnishing up our renovations (the lobby and hallawys are the last phase). Our rooms furniture and carpet is new, the breakfast room, fitness room, and pool area has also been updated. In addition, we have a 24 hour lock security system which allows entry in and hotel only with a key. I am not sure what room you was in but I would like to know did your report your complaints to the front desk. We take all complaints seriously and we do follow-up on each daily. All room doors have new security locks as well. The bar is located next door and it is an optional place. The hotel does not run any of the operational duties of the bar. The bar is open to the public and to anyone that chooses to enter. At no time is anyone required to tip our breakfast host that serves our guest daily. Leaving a tip is also optional not required. Again we apologize for your stay and we hope you have a pleasant day.

"Don't Waste Your Money"

1
09/07/2018

First room smelled like mildew and there was mildew on the pillow. Second room smelled like smoke, even though it was supposed to be smoke free. The hallway had an old stale smell to it. Cost more than we expected, plus additional charges for our dog. Not at all happy.

Ricky P, Public Relations Manager at Best Western Riverside Inn, responded to this review
Hello, We do have special rooms that are dog friendly only. We try to accommodate all guest that why we have special rooms for dogs only. As it state on our website and at our front desk, "we are pet friendly with a fee" and it is also stated on all guest folio(s). We do apologize for any confusion you may have had about your pet fee. Not sure what room you were in they may have had an odor but we can assure you we follow up with every guest complaint and concern. We have rooms that are non-smoking and we try to keep the smell out of hallways and rooms when guests are smoking outside. We do apologize for all your issues and we hope that you will consider staying at our location again. Trying to provide 100% satisfaction to all guest is a goal we are working on.

"Overnight stay"

4
09/07/2018

Room was nice and clean, fairly updated, everything worked properly and breakfast was great only 4 stars because the guy who checked us in wasn't very informative or friendly possibly sleepy? Checked in at 2am to get a few hours of sleep before finishing our drive and there was a flea on my daughter's pillow that freaked her out. The hallways did smell like smoke a little. Overall not bad.

Ricky P, Public Relations Manager at Best Western Riverside Inn, responded to this review
Thank you for your overnight stay! We want to provide you with a great stay at all times. Sorry for all slightly unpleasant encounters you may have had. We hope that you reported all issues to the front desk so that they could be addressed. We hope you will stay with us again. And yes we are still in the process of completing our renovations.

"Okay"

3
09/07/2018

The stay was okay. Free breakfast was decent. The room was clean - bathroom shower wasn't as clean as I would prefer and it wouldn't drain. My biggest complaint is after we checked into our room, someone tried to switch us rooms with not much explanation. She didn't identify that she worked at the hotel even though I had asked her twice if she did so I thought it was a random guest trying to switch rooms with us. It ended up being someone who worked at the hotel but kind of frustrating having to switch rooms after you just got checked and and started to unpack. Oh well.

Ricky P, Public Relations Manager at Best Western Riverside Inn, responded to this review
Hello, I am unaware of why you may have had to switch rooms, in certain instances the front staff may have gotten a late notification that there is an issue in a room or etc. However, the staff should have communicated with you better so that you would have a clear understanding. I do apologize for this matter and it will not happen in the future. We hope that your overall stay was a pleasanrt one.

"Nice place to stay"

5
04/07/2018

Our family stayed at this hotel on the way to a Florida vacation. It was very clean throughout, and the rooms had plenty of space. We had one room with a king sized bed and the other had 2 Queens. Both were very nice. The breakfast provided in the morning included a number of hot items, and many of the things you would expect at a hotel. There was plenty of seating, including some booths and they had an attendant on duty keeping things clean, and replenished. Although we did not have the opportunity to use it, the swimming pool in the back seemed very large and had a lot of seating, and umbrellas. Definitely will stay there again. The staff was asking friendly.

"Comfortable and affordable"

4
01/07/2018

This is the second time we have stayed here. It's an older hotel kept in excellent shape. The rooms are a nice size and beds are comfy. Bathroom is small but clean. Shower has great pressure. There is a pool to cool off in after a long journey. It is kept clean and we were able to relax and have some cold drinks after out trip. It has the best reviews of all the other area hotels. Only complaint is the eggs were those powdered things and did not satisfy my egg craving.

Ricky P, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Thank you for choosing to stay at our location again. Sorry you didn't approve of the eggs, however we use the same eggs as Chick-Fil-A, McDonald's, etc. With our breakfast we have a variety of selections such as waffles, cereal, fresh fruit, biscuits with gravy, oatmeal, sausage/ bacon, and etc (just to name a few). On the next visit we hope that something will satisfy your breakfast needs. As always we strive hard to make sure all guest have a pleasant stay. Thank you for choosing the Best Western and we hope that you return soon. Thanks, Best Western

"Comfortable and Clean"

5
09/06/2018

The bed was extremely comfortable and the rooms are nicely decorated. The free breakfast in the morning was over the top! Best I have ever seen! So many choices, nice selection of hot foods....you had my husband at biscuits and gravy! :)

MasterkeyHospitality, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Valued Guest, Wow, thank you for the lovely comments. We are thrilled that you were impressed by both the room and the breakfast offered. We're so glad that you husband took advantage of our biscuits and gravy!! Our number one goal is to provide all our guests with a wonderful experience during their stay. We appreciate the recommendation, and look forward to seeing you again soon! Best Regards, The Team at Best Western Riverside Inn

"Close to I75, and reasonably priced."

4
29/05/2018

An older hotel, but the bonus is that the rooms all have internal doors. Room was very clean, and bed was very comfortable. A little outdoor noise late at night, but nothing to have an issue with. Breakfast was typical best western fare. Good for a one night stay.

MasterkeyHospitality, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was very clean and comfortable! However, I apologize for the inconvenience you experienced due to another guest outside. I have shared your comments with the management team to ensure these situations are corrected in a timely manner. Thank you again for your time, and I hope that we see you again very soon! Best Regards, The Team at Best Western Riverside Inn

"good all around"

4
28/05/2018

We stayed at the hotel on a road trip. The bed was very comfortable. The shower had great pressure. We enjoyed the selection and quality of the breakfast. We would stay again if in the area in the future.

MasterkeyHospitality, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Valued Guest, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Riverside Inn

"Best Stay"

5
09/05/2018

Nice hotel. My wife prefers to stay here when in Macon. Rooms are clean. The breakfast is nice to have before an early meeting. The hotel staff are very friendly and helpful. The Breakfast person was very nice.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear schiggins, We are so proud that you had a good stay with us. Please let your wife know how much we appreciate your business and we look forward to seeing you again soon. Thank you for choosing our hotel. Most sincerely, Riverside Inn Macon, GA

"Rooms"

3
09/05/2018

This is a very nice but older hotel. Rooms have been updated, two floors and I could not locate a elevator. Plenty of good restaurants nearby. Near I-75 and easy abscess. Free WiFi and great breakfast. Fairly quite and good parking.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Doodleebks, Thank you for taking time to write this review of your visit with us. We appreciate your business and hope you will come back when you travel in the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Macon"

2
07/05/2018

Hotel did not seem to be well kept. Rooms were clean but general hotel condition was poor. There is a bar next door and if your there on a week end the bar crowd will congregate in the parking lot. It is an uncomfortable situation.

Ricky P, Manager at Best Western Riverside Inn, responded to this review
We do apologize that we did not meet your standards,

"Great place to stay with Pets"

5
30/04/2018

Very nice hotel- clean, great amenities and very pet friendly!! Great restaurants close to the hotel and a really good breakfast provided by the staff . Very well decorated lobby and the pool area in the courtyard looks lovely- still to cold to open when we were there

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Kathy S, It is a pleasure to hear that you found us to be a great place to stay in Macon. Thank you for your rating and comments about your visit. Thank you also for choosing our hotel. Most sincerely, Best Western Riverside Macon, GA

"Great value, clean room, awesome breakfast"

5
24/04/2018

We had a great experience. The room and facilities were clean and well maintained. The hot breakfast was the best I've ever had in a hotel with lots of choices and good quality food. We saved this location and plan to stay again

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear athomas32018 Thank you for taking time to post this review of your visit. We are so proud that you found us to meet your needs and you enjoyed your visit. Thank you for choosing our hotel. Most sincerely, Best Western Riverside Macon, GA

"Nice hotel & clean."

3
24/04/2018

My boyfriend and I stayed here for 1 night for a concert. The room was clean and reasonably priced. We enjoyed our stay, the staff was friendly and the lobby is pretty. The only complaint I would have is they only had shampoo and soap, no conditioner or body lotion so if you're staying longer than a night bring you some toiletries and the shower head had a scum buildup on it with lightly heated water and a horribly high water pressure. Besides these few things, the room and hotel were clean. I would stay again.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear kaypen88, Thank you and your boyfriend for choosing our hotel to attend the concert. We appreciate you comments so we know of your experience. We look forward to seeing you again. Most sincerely, Best Western Riverside Macon, GA

"Overnight stop"

5
20/04/2018

After a long, hectic drive, the room was quietly perfect. The bed was clean and comfortable. That was all I needed. The breakfast was the usual. The hostess was busily tending to everyone making sure we all had what we needed. A friendly face is nice. I would absolutely stop again when going that way. As a side note, unless I missed something, the lounge attached to the hotel (which is not related to Best Western) is more to wet your whistle than hang and relax. But I was there late afternoon so I may have missed something.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear achrisfox, We are so glad that you found us to be a good place to stop after a hectic day on the road. Than you for your comments about your visit. We always appreciate your business and hope you will come back soon. Most sincerely, Best Western Riverside Macon, GA

"Very Clean & Welcoming"

5
14/04/2018

We were thrilled to find the Best Western Riverside Inn to be an extremely clean and well maintained hotel with an helpful and friendly staff. The renovation of the hotel is top notch and they continue to clean and maintain it for lasting value. The breakfast was superb and the staff maintaining the breakfast area assured food was warm and plentiful and the area was immaculate. Our stay felt like we were at home.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear LaurieF123, We are so pleased that you found us to be very clean and that you felt welcome. Our staff works hard to insure our guest feel at home and are comfortable. Thank you so much for choosing our hotel and posting this review of your experience. Most sincerely, Best Western Riverside Inn Macon, GA

"Nice little gem for travelers."

5
11/04/2018

Very nice and clean Staff was great and pleasant. Will stop here again. Has a lounge which is nice if you want to relax but the rooms are quiet and comfortable if you're tired and want to relax..breakfast area is clean and relaxing and staff if great. Good choices for breakfast.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear duckgunmod12, It was a pleasure to receive your remarks about your visit at our Best Western Riverside in Macon, GA We are proud that our enjoyed your visit and our southern hospitality. Thank you for choosing our hotel and we look forward to your next visit. Most sincerely, Best Western Riverside Macon, GA

"Out of town and cheap"

3
08/04/2018

Expect nothing special. It's okay to spend one night if you're traveling through. A bit dated and the rooms don't look very stylish. Okay for the price though. Very friendly lady at the reception. Would not book it again though.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear MichelGie, We are very sorry that we did not meet your expectations. However, we do appreciate your business and posting this comment about your visit. Thank you again for staying with us. Most sincerely, Best Western Riverside Macon, GA

"45 year hotel that has been renovated well"

4
03/04/2018

My daughter and I had a Mercer University campus tour, and I wanted a hotel with a good reputation. A good night's sleep is important to me since we needed to wake up very early. It didn't disappoint. The beds were surprisingly new, comfortable with soft sheets. No bright lights and relatively soundproof walls. You can tell that this is an old building by the architectural style and dark halls, but don't be fooled it has southern charm with modern interior amenities. Standard microwave and fridge helps store basic snacks and drinks. Nice front clerk and friendly staff.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Schweitzers, We are so proud that we exceeded your expectations and that you enjoyed your visit with us. The older hotels are much more quiet because of the construction. We hope you will make us your home if you daughter chooses Mercer. Most sincerely, Best Western Riversie Macon, GA

"It's beat down"

2
01/04/2018

The entire hotel smells like smoke. Front desk people were very helpful but the clientele was just bad. Not enough parking. The attached bar had bumping music all night. When that died, billy bob and his crew straight up brought 20 people and a cooler of booze to the courtyard surrounded by 50 rooms and started partying. Hotel squashed it but it's a dump, draws wt crowd. Keep driving...

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Mario C, We are very sorry that you were not pleased with our accommodations. We also apologize for being disturbed by other guest. Thank you for choosing our hotle. Most sincerely, Best Western Riverside Macon, GA

"Cherry Blossom Dissapointment"

3
28/03/2018

Stayed at the Best Western Riverside during Macon's Cherry Blossom Festival. Unfortunately the trees weren't in bloom yet. The hotel was fine, the woman who runs the breakfast room was so welcoming and efficient. Sorry I forgot her name??. The Back Porch Lounge next to the hotel was so smoky we couldn't stay it REEKED??

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear NannylovesG, We are sorry the Cherry Trees were not in full bloom, it's a beautiful sight when they bloom. Thankyou for staying with us. We do not manage the lounge, if we did it would be smoke free. Again, thank you for staying with us. Most sincerely, Best Western Riverside Inn Macon, GA

"Nice hotel"

4
25/03/2018

We stayed here for 4 nights while on business in the area. The breakfast was ok. The staff in the breakfast area was great, she kept everything filled and clean. Our room was clean but, bathroom very small. The shower head has a relaxing massage setting.. loved that. We requested not to have our room cleaned, so can't comment on that. The woman working the front desk was not pleasent at all. Having a friendly face great you is important to me. Not a bad hotel, but would not sray here again!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Leigh314, Thank you for staying with us for 4 nights while on business. Your business is very important to us and is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"Good quality for the price"

3
25/03/2018

The hotel is very pleasant. The lobby is attractive, the staff friendly, the rooms clean and quite. Everything in the room worked. I have no complaints. The location is very convenient to getting on and off the interstate highway.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jesterrider20, It is rewarding to read you comments. We are very proud that you found us to be a good price, convenient and comfortable. Thank you so much for choosing our hotel. Most sincerely, Best Western Riverside Macon, GA

"Not bad for the price"

3
22/03/2018

Stayed here three nights for business. The room was clean, bed comfortable, bathroom was small and the towels were thin and rough. The tissues in the bathroom were more like tissue paper. Convenient location off I 75. The free breakfast was more than expected with plenty of hot and cold items to choose from. Not sure I will return. There are several hotels all along Riverside, so will probably check out another option next time.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jeana P, Thank you for staying with us for 3 nights while on business. We do hope you will consider us to be your home away from home when you travel to Macon. Again, thank you again for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Frances"

5
17/03/2018

She was very helpful with everything we needed. She was very polite and made our stay very enjoyable and she deserves a raise. I had never been to Macon and the hotel was very clean and orderly and I believe that Frances just made our hotel stay more enjoyable than if she didn't work there.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Patrick B, Thank you for recognizing Frances, she is truly an asset to our Best Western Riverside. Your comments are very important to us as we strive to insure all our guest have a comfortable stay. Thank you for choosing our hotel and posting your comments. Please come back soon.

"An excellent stay!"

5
11/03/2018

Enjoyed our stay! The room was clean and nice, and the bed was comfortable. The bathroom was clean and had fresh towels. I was pleased to find that there was no noise from outside traffic. We ate the breakfast, which was plentiful and had a lot of variety. I was very satisfied when I finished eating. Thank you for a great experience!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Cassandra G, We are very proud that you had an excellent stay at our hotel. Thank you for choosing our hotel and posting this review of your visit. We hope to see you again soon. Most sincerely, Best Western Riverside Macon, GA

"Excellent budget hotel"

5
10/03/2018

Never been to a Best Western before but this was exactly what we needed - affordable, clean, comfy, and free breakfast to boot. Would definitely recommend this to anyone looking for a hotel without breaking the bank.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Michale H, It is very rewarding to read your comments. We are glad you found us to be an excellent place to stay in Macon. Thank you so much for choosing our hotel. Most sincerely, Best Western Riverside Macon, GA

"Excellent value!!"

5
09/03/2018

Wonderful find while traveling. Thank you. We needed a room for the night. This was a great clean hotel with a very nice lobby you would see in a 4 star hotel. Staff was great and room was clean. Last minute rate could not be beat.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Michael G, We are so proud that you found our hotel and that exceeded your expectations. Thank you for posting this review of your visit and thank you for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Outstanding Property"

5
05/03/2018

This was the second time my husband and I have stayed at this property in the since the end of January. The property overall is very comfortable and nicely appointed - appearing to be recently upgraded. But there are two areas that I feel MUST be commented on... This hotel is POSITIVELY IMMACULATE! The bathroom is so clean you could do surgery in it! There are no mold or other discoloration issues at all - anywhere! If you look around the entire room itself - every nook and corner is clean and polished! This was true on both of our stays. The other thing should be noted is the breakfast. The breakfast itself is not unusual - although certainly tasty with both warm and cold offerings. But the young lady who attends to the breakfast area - Frances - makes it worthy of a 5-star rating! Frances is constantly attending to everything in the rather large breakfast area. She is checking the warming trays - rolls - coffee - fruit and cleanliness. Her attentiveness increases the quality and taste of the offerings. To make it even more enjoyable - she is one of the most personable individuals we have ever met! She is truly a delightful addition to an obviously exceptional staff.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Marilyn B, Thank you for your repeat business. Your comments are very important to us as we work to insure our guest enjoy their visit. Thank you for recognizing Frances, you are right, she is an asset to our staff and our hotel. Your business is important to us and we look forward to seeing you again soon. Most sincerely, Best Western Riverside, Macon, GA

"They Hit In All Cylinders:)"

5
03/03/2018

This hotel is a few miles off route 75:) I felt safe in the area and there was no traffic noise:) Check-In was sooooooooooo easy:) Had my reservation, just gave me my keys and off we went:) No noise throughout the night:) Beds were comfortable:) Shower worked great with plenty of hot water:) Did not feel as if this hotel needs an update:/ It's kept up well:) The employees I ran into were very nice and friendly:) Breakfast was better than most:) Sausage/eggs/biscuits/waffles/gravy and other items:) Total price$87=perfect:) Cons- coffee was just warm and bathtub filled up with water. Room#102

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jayjay099, Your comments are greatly appreciated. Thank you for choosing Best Western Riverside and posting these comments about your visit. We will address the issue with the drain in room 102. We look forward to having you stay again soon. Most sincerely, Best Western Riverside Macon, GA

"Great Place!"

5
08/02/2018

Wife and I stopped here for the night on the way to Florida. It has recently been renovated, as all Best Westerns have, and I can say the owners take great pride in what they have. I was concerned about traffic noise from I-75, but there was none. Our room was spacious, very clean and the bed was extremely comfortable. Too cool to use the pool and I won't ever use the exercise room, so I can't speak for those two. However, the breakfast room was very nice and the food was very good. The breakfast lady did an excellent job of presenting everything from cold cereal to muffins, bagels, fresh fruit, yogurt, waffles, eggs, sausage, and gravy. She obviously loves her job and asked everyone how we were and if we needed anything else. When coming through Macon in the future will definitely stay here again!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Richard3133, Thank you for this review. It was a pleasure having you stay with us and we hope you will visit again soon. Most sincerely, Best Western Riverside Macon, GA

"Disappointed"

2
05/02/2018

- The rooms are overpriced for what you get. Everything BUT the lobby was outdated and just looked like one too many bodies have been in the rooms. - Guests on the floor about me were smoking marijuana that had the whole building smelling like it.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear tiffanycH3781PU, We sincerely apologize for not meeting your expectations. Your business is important to us and is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"My favorite BW in Middle GA"

5
03/02/2018

This hotel is always a wonderful place to stay. The lobby is gorgeous and the staff is excellent. Breakfast is amazing and everything is very clean. We feel relaxed and welcome to sit by the fireplace.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear 473alannaa, iWe are proud to be your favorite Best Western in Middle Georgia. Thank you for choosing our hotel and posting this review so others know of our services. We look forward to seeing you again soon. Most sincerely, Best Western Riverside Macon, GA

"Great value"

4
03/02/2018

Very nice lobby and rooms. Comfortable king bed. There is a microwave, coffee maker, and mini-fridge. Very good full breakfast bar. There are a lot of places to eat, gas stations and more on the street along the hotel. I-75 is just across the street, so easy access.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear moneylab, Thank you so much for your kind remarks about your visit with us. We are so proud that you found us to be a great value and convenient to your needs. Please come back soon. Most sincerely, Best Western Riverside Macon, GA

"Very satisfied"

5
28/01/2018

Clean rooms, comfortable bed, friendly staff and a decent breakfast selection, I stay at this best western frequently for business and I would definitely recommend this hotel to anyone traveling to and around the Macon area

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Kimberly G, It was a pleasure having you stay with us. We are so proud that you were very satisfied with your room, breakfast and our friendly staff. Thank you for choosing our hotel and posting this review of you visit. Most sincerely, Best Western Riverside Macon, GA

"On way through..."

4
24/01/2018

This hotel is a nice place to stay! It may have a little wear if you are super picky, but then again this is not a $200 a night place. The beds are comfy and clean, and the room shows no sign of bugs. I am favoriting this location so when we come through here again we will stay here. NOTE: As other reviews mentioned the room does have a smell... reminds me of baby powder or talcum powder. So if you are sensitive to smells, you may want to consider this, and thus why I deducted a star (or circle whatever it is). To management: there are other ways to make a room seem inviting than some spray or whatever you use to scent the room, and they would be better too. Please use those instead, as when my aunt is with us we won't be able to stay here because of her allergies.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Aaron M, First of all, thank you so much for choosing our hotel. Second, you comments are very important as we work to make sure our guest enjoy their visit. We will certainly look at the smell issue to make sure it is improved. Thank you again for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Will recommend without hesitation "

5
19/01/2018

Everything about this place was above average. The staff was courteous and helpful. The room was large and very clean. The bed was super comfortable after 12 hours of driving. The complimentary breakfast was way above average, hot food, fruit, sweets, cereal, juices, yogurt, all you would expect and more.

Gloria B, Public Relations Manager at Best Western Riverside Inn, responded to this review
Dear JudyBethDekalb_IL, We are so pleased that we exceeded your expectations and that you enjoyed your visit with us. Thank you for choosing our hotel and posting this kind review of your visit. We hope to see you again soon. Most sincerely, Best Western Riverside Macon, GA

"Very nice Best Western"

5
12/01/2018

Stopped here for 1 night on our way south. Nice hotel close to the interstate. Easy friendly check in. I was able to use my rewards point for the room. I was not aware that I had enough points but the clerk told me that I had more than enough. Very quiet. Good breakfast with a roomy breakfast area.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear kaloja, Thank you for this review of your recent stay with us. We are very proud that you enjoyed you visit. Please make us your home when you travel to the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Overnight"

5
11/01/2018

I enjoyed my quiet evening rest after a long day of travel. Check in was fast friendly and efficient. Desk manager was nice. Hotel was very quite, did not hear a sound. Would stay here again. Perfect stop for my road trip driving from Ohio to Florida.

Gloria B, Public Relations Manager at Best Western Riverside Inn, responded to this review
Dear 706christinej, It was a priviledge to have you stay with us as you traveled from Ohio to Florida. Thank you for choosing our hotel. Please make us your home as you travel in our area. Most sincerely, Best Western Riverside Inn Macon, GA

"Convenient and well cared for."

4
05/01/2018

Well maintained property on commercial strip. No road noise despite closeness to Interstate. Clean and well maintained. Pet friendly. Good hot breakfast. Inside hallways, pool, lounge and close to lots of restaurants

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jim_Cary, It is very rewarding to read you comments, we are glad that you enjoyed your visit. Please come back soon. Most sincerely, Best Western Riverside Macon, GA

"Great location, lovely clean hotel"

4
03/01/2018

The hotel was in a great location, very close to the highway. There were lots of dinner options in the immediate area. The rooms were super clean and everything was in good repair. The breakfast had a good selection of items. Good value overall! I would stay there again.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Kandy.S, It was a pleasure having you stay with us. We are so glad that you found us to be a great location with comfortable rooms. Your business is important to us and is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"Perfect for a overnight stay on our way to Florida."

5
02/01/2018

Quiet and clean newly renovated so felt and smelled good. We had our dog with us so we had to pay $10 xtra but ok with that. Breakfast wasn't great but since it was thorn in no complaints. Will try to stop on our way home.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear P701FHaong, It is very rewarding to read you comments. We are pleased that you enjoyed your visit with us. Please make us your home when you travel in the Macon area. Most sincerely, Best Western Riversdie Inn Macon, GA

"Nice place for an overnight"

4
02/01/2018

stayed here overnight on the way to Florida. Very nice looking lobby, friendly staff. No elevator! We had to carry our luggage up a curved staircase to our room. Also, I was surprised to walk in the bar attached to the hotel to find it was not smokefree. the Mexican restaurant just 400 feet from the hotel delivers, and has good food. The whirlpool room I booked for an extra $50 was dated and not what I expected, I will not waste the money next time. I would stay here again...

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Bonnie T, Thank you for posting this review of your visit. Your business is important to us and we hope you will make us your home when you travel to our area. Most sincerely, Best Western Riverside Macon, GA

"Good Place to stay"

3
01/01/2018

This motel was very convenient to Interstate and was easy to see form the road. The place was nicely decorated was clean. There was a clean smell when I we entered the room. Breakfast we fresh and the area was clean. The breakfast attendant was very nice and helpful.

"Nice clean peaceful"

5
29/12/2017

After a very long drive, with many traffic jams, we arrived here. Friendly, professional,courteous hostess checked us in promptly. Love the piano and grand staircase! Also the Lounge next door, perfect for that glass of wine after the trip! Rooms very clean, king bed very comfy, slept well. Breakfast was typical, but hot and well presented. A friendly attendant was constantly cleaning and making sure all was clean. Nice overall, making one feel like a guest. We would stay there again.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear 1GardenMom, It was a pleasure having you stay with us. We are proud that we met your needs and you had a peaceful place to rest. Thank you for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Terrible"

1
24/12/2017

Refused to allow me to have a handicap room because I have a dog which paid an additional amount. Could not take a bath because I did not have a roll in shower. They promised me one and when I showed up with my dog they would not allow me to have it

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
We are sorry we did not have the room you needed. When the reservation was made there was no mention of a pet. We have special rooms for pets and we have to abide by that rule..If we would have known you had a pet at the time of your reservation we could have solved the problem. Once again we do apologize for the problems.

"Very Pleasant Stay"

4
24/12/2017

Very comfortable and friendly. We were treated exceptionally well by friendly staff, the breakfast was well above average and the breakfast staff went out of their way to take care of us. Good value (well above average for 2.5 star hotel). one of the best on our vacation. This

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear JCJD4 We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated. Most sincerely, Best Western Riverside Macon, GA

"Great stay"

5
19/12/2017

We really enjoyed our stay at this Best Western. If we are ever in this city we will stay here again. Our thanks to the staff for making our stay enjoyable and working with us on our daily changes to our schedule.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear kenneth811, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Riverside Macon, GA

"Great Hotel"

5
19/12/2017

The price was so reasonable that I was worried the quality wouldn't be so good. I was very happy to see updated rooms and very helpful staff. The breakfast was great,lots of choices and the woman who ran it was extremely helpful. I'll stay again on my way to Florida.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Debmauk, To exceed your expectations is our goal, we are so glad that we were more than you expected. Thank you for choosing Best Western Riverside. We look forward to your next visit. Most sincerely, Best Western Riverside Macon, GA

"Great Stay!"

5
13/12/2017

What a pleasant surprise - a great hotel at a decent price. So glad we took a chance and booked it. We have traveled down that road many times - spent more $ and had bad experiences- glad to reverse it this time

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear robbD2572BG, We are so happy that we exceeded your expectations and you were surprised with our facility and services. Please come back soon. Most sincerely, Best Western Riverside Macon, GA

"Clean and comfortable"

5
27/11/2017

This is all you need if you are looking for a clean comfortable place to crash for the night. When traveling cross country - just trying to get from one place to the next - we will always look for a Best Western.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Christine F, It is very rewarding to read your comments. Thank you so much for choosing our hotel and posting this review of your visit. Please come back soon. Most sincerely, Best Western Riverside Macon, GA

"Pleasant stay"

5
25/11/2017

We were greeted by a friendly gentlemen upon arriving. The room was clean and priced good. We stopped for an overnight trip and we were extremely happy with our choice. Breakfast had a great selection and the the ladies working were very helpful and friendly. We would definitely stay here again when passing through!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Becki W, We are so glad that you had a pleasant stay. Thank you for choosing our Best Western Riverside and posting this review of your visit. We definitely look forward to having you stay with us again. Most sincerely, Best Western Riverside Macon, GA

"Disgusting"

2
20/11/2017

I killed two cockroaches in the bathroom. What else do you need to know? Oh, I guess I can also tell you that walking into the lobby is like walking into a giant ashtray. The whole place reeks of cigarette smoke, even the corridors that are designated non-smoking. We were so disgusted that we didn't stick around for the free breakfast.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear ChicagoFreesia, We sincerely apologize that we did not meet your expectations. Our exterminator has inspected the room to insure it is free of any bugs. Your business is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"Do NOT stay here...just DON'T"

1
20/11/2017

Gross sheets not clean, hotel overall is dark and in an unsafe corridor off the highway. Room smelled, hair in the bathroom, stained sheets, ripped up chair and just overall a gross hotel. I crashed here at 2am one night as all the other hotels were filled up and this was the worst sleep of my life in a very unfriendly hosted hotel that again is just gross. I didn't even shower because I wasn't taking my clothes off in that place.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Elder J, On behalf of our entire staff, we apologize that your room was not prepared properly for occupancy. We also apologize for the inconvenience to you. We always strive to offer clean, comfortable rooms for our guest. Thank you for choosisng our hotel. Most sincerely, Best Western Riverside Macon, GA

"Quite pleased"

4
16/11/2017

My wife and I were quite pleased with our 2 night stay. The front desk folks were very friendly and personable. Our room and bath were immaculate. Beds were very comfortable. NIce flat screen TV. No noise. The room was a little on the small side but most adequate for us. The breakfast offered a good selection. VeryWe have stayed here before and will do so again when we are in Macon. Reasonable rates.

Ricky P, General Manager at Best Western Riverside Inn, responded to this review
Thank you for staying at our Best Western. We do value our guest's and glad you were pleased. We hope you will return..

"Very disappointed"

1
15/11/2017

When booking the pet disclaimer said "Up to 2 dogs under 20 pounds for an additional $20" Our understanding was 2 dogs equaled 20 a night. After paying for the room online then driving 6 1/2 hours we find out it is 20 per dog. An additional 40 from what we originally thought. Also the room was rigged together with exposed screws and horrible attempts to cosmetically fix things. The hall smelled like fried food. Our dogs never had flees and we had flees on us and in the bed from the room. There were cigarette burns on the blankets and the room was dirty and had stains everywhere. PICK ANOTHER HOTEL if you stay in this area. We were so disappointed in our stay. We emailed corporate and almost a week later still no reply. Not the Best Western experience we would expect.

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
Hello, Our pet policy has always been $20 per pet per night. It's also included on each folio that each person sign and there is a sign at the front desk. The hotel issued you a refund for one of your pet fees due to your disappointment. Our hotel is currently in the process of renovations, all rooms has new carpet, new decor in rooms, and all bathrooms have new tub surrounds, etc. We have no reports of flees being reported in our hotel and we do apologize for any issues that you may have endured during your stay. Our hotel (staff) work extremely hard to make sure ALL GUESTS have a pleasant stay. Again, we do apologize for all issues you may endured.

"Not impressed"

2
09/11/2017

Made reservation for one night stay. We were told we would be on first floor. Well we arrived and were given room on 2nd floor in a room that heat would not come on. Unit blew only cold air. I told clerk on check out and she said "sorry about that". This is an aging property , no ice machine on 2nd floor and seemed unsafe. There were a lot of constrution workers staying there and were outside drinking beer and having a good time even though it was cold. They weren't speaking English and I had my wife and sister with me and I am pretty sure I probably didn't want to understand their conversation while we were unloading. Would not recommend this property for families and be assured I won't return. There are several nice hotels close by that are newer and appear in safer environment.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear owlsy, We sincerely apologize that we did not meet your expectations and we did not have the requested room available. The guest that you questioned are just hard working men and we can assure you that you were very safe. Again, we apologize for the inconvenience to you. Thank you for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Very good stay would definitely go back"

5
09/11/2017

Very good stay would definitely go back had handicapped room thought we would have a walk in shower but it wasn't, the tub was low enough so with the grips and the low tub my husband could use the shower

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Cheryl F, It was a pleasure to receive your review of your recent stay at our Best Western Riverside. Thank you for choosing our hotel, we hope you will visit again soon. Most sincerely, Best Western Riverside Macon, GA

"good price but bad staff and no internet"

3
08/11/2017

good price but bad staff and no internet and dosent look like they want to fix it or care about it , if you need internet , do not go in this hotel, he hotel was clean .but I will not return because of the wifi

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear 463virginiej, On behalf our our entire staff, we apologize for the problem with the Wi-FI and the staff member that did not reset the system. Rest assured we have address this issue and made the necessary repairs. We understand how important internet service is to today's traveler. Again, we apologize for the inconvenience to you. Most sincerely, Best Western Riverside Macon, GA

"Nice stop over"

4
07/11/2017

Comfortable room, clean and quiet. Nice mid trip stop from Florida returning home to Tennessee. Stayed here several years ago; however, I didn't remember until we were approaching the area. Hidden nicely off the interstate.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Shirley S, Thank you for choosing our Best Western Riverside as a stop over as you traveled to your home in Tennessee. Your business is important to us and we hope to see you again when you travel in the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Hotel Hosptality"

5
05/11/2017

I enjoyed my stay. The room was clean and pleasant and comfortable. The breakfast the nest morning was great. The fronts desk associate was very helpful when I checked in and checked out. I would use this Best Western again and I would recommend this Best Western in the past and I have always been satisfied and this stay was no different.

Gloria B, Director of Sales at Best Western Riverside Inn, responded to this review
Dear tederab, It is a pleasure to have you stay with us. Thank you for your kind remarks about your visit and your recommendation to other travelers. Thank you also for always choosing our Best Western Riverside when you travel to the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Convention in Macon, October 2017"

4
30/10/2017

Excellent breakfast, The rooms were very clean, The WiFi was slow and I was repeatedly kicked off. There is no elevator, so there is no wheel chair access for smoking rooms (smoking rooms are only on the second floor). Location was close to convention with easy access. Construction on I-75 slowed interstate travel, but this is only temporary. Over all it was a good value. I will be back in the spring.

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
Thank you for choosing our Best Western. We do apologize for the inconvienence you incurred. We hope you will return......

"Always a great value."

5
30/10/2017

This hotel is conveniently located and a very nice place to stay. The staff is great. The hotel is very clean and neat. I have been staying at this hotel for many years and I keep coming back because of the value for the money.. The full hot breakfast is a great value in its self

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
Thank you so much for being a loyal Best Western member. We are so glad you took the time to voice your opinion. We hope to see you soon.

"Great Quality"

4
29/10/2017

Good price for a room in Macon,GA Excellent breakfast. Fruit , waffels, biscut and gravey, sausage, cereal, pastries, coffee, juice, toast, bagels, grits and oatmeal, all kinds of things to drink. Located in the middle of a lot of good restaurants and not far are a couple of malls, not far from downtown Macon. Close to all kinds of things to do, oh and they have the new door locks since we have been there you don't have to stick the card in a slot, sometimes you don't even have to take it out of the sleeve to unlock the inner or outer doors. all in all it was a good experience.

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
Thank you so much for staying at our Best Western. We are glad you were happy with us. Hop to see you soon.

"Best Western - Macon"

4
29/10/2017

Good price, clean room, very comfortable. I was only staying one night, so Best Western - Macon was a perfect fit. Plenty of restaurants nearby and easy access to I-75. The staff at check-in and check out were very friendly. I highly recommend this Best Western.

Ricky P, Front Office Manager at Best Western Riverside Inn, responded to this review
Thank you for choosing our Best Western. We hope you will return....

"Nice room with breakfast "

3
22/10/2017

Stayed here for 3 nights to visit relatives in this town. Due to Hurricane Irma, we extended our stay by an extra night which was done easily when checking in. However during our stay there was no Tv or wifi but fortunately we had lights! Parts of the motel smelt like cigarette smoke but thankfully there was no smoke smell in the room. Breakfast was good with decent choices. Would stay here again!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear carolngoi, Thank you for choosing our hotel while visiting relatives in Macon. We are sorry for the conditions during the hurricane but we had no control for the outages. Your comments are very important as we work to insure our guest enjoy their stay with us. Please visit us again soon. Most sincerely, Best Western Riverside Macon, GA

"improving, still room to get better.."

3
19/10/2017

Hotel going through some remodeling, needs to lose the smoking rooms. Price a little high for the caliber of hotel. Security good, breakfast better than most. Close to I75 so the hotel is a little noisy.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear 801elandh, Our guest comments are very important as we continue to upgrade and make sure we meet the needs of our customers. Thank you for choosing our Best Western Riverside, we do hope you will come back soon. Most sincerely, Best Western Riverside Macon, GA

"odor and horriblw cleanliness"

2
19/10/2017

hallways and lobby had wet carpet throughout. the odor was throughout the hotel. many rooms were open with fans running. seems like this hotel is under a 5 year upgrade. it was the same way the last time I stayed 8 months ago. i will NOT be back

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Robert H, We sincerely apologize for the problems you experienced. This is not typical of our hotel and we are sorry for any inconvenience to you. Your business is important to us and we hope you will give us another chance to prove we are a great place to stay in Macon. Most sincerely, Best Western Riverside Macon, GA

"Smelled like cigarettes"

2
10/10/2017

Hotel was decent but it smelled like cigarettes. It almost looked like a pay by the hour. Bed actually slept decent. Air conditioner was loud. The bottle of Pantene looked like it had been refilled. Room was clean.

BestWesternHotels, Corporate at Best Western Riverside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great overnight stay"

4
07/10/2017

Stayed at the Best Western Riverside Inn for an overnight stop on our way to Florida. Clean room, comfortable beds, great price. Breakfast was kind of a bust as most items were out and not being promptly replenished. We would stay here again though!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear hagtag1 It was a pleasure having you stay with us recently. Thank you so much for your kind remarks about your visit an we hope you will make us your home as you travel in our area. Most sincerely, Best Western Riverside Inn Macon, GA

"Flawless stay"

5
02/10/2017

The staff were friendly and helpful. The property and room were clean and the beds comfortable. Breakfast had a nice variety. Everything was clean and well maintained and quiet. We travel a lot and this was by far one of the best hotels we've stayed at in quite some time. I highly recommend it.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear I651DNmichellec, Thank you so much for your kind remarks about your recent stay at our Best Western Riverside in Macon, GA. Our guest comments are very important as we work to insure everyone has a comfortable visit with some southern hospitality. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Riverside Inn Macon, GA

"Great accomodations"

5
02/10/2017

Excellent and newly renovated rooms. Clean and classy. Nice appointments and a lounge connected to the hotel. I would recommend to anyone doing business in the Macon area. Easy access to interstate 75 as well.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear stevehP3527EF, Your recommendation to other travelers is the best advertising possible. Thank you for staying with us and for posting these kind remarks about your visit. Your business is important to us and we hope you will make us your home when you travel in the Macon area. Most sincerely, Best Western Riverside Inn Macon, Ga

"Nice stay"

5
01/10/2017

We enjoyed our stay at the BW in Macon, GA. We spent the night and had breakfast. My granddaughter enjoyed the pool. I would recommend this hotel. Good stay at a good price on our way to Fl to see family.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear worldtraveler2013352, Thank you for choosing our hotel and posting this review of your visit. We are so glad that you enjoyed your visit and that your granddaughter enjoyed the pool. Please make us your home when you travel in the Macon area. Most sincerely, Best Western Riverside Inn Macon, GA

"Hotel Experience Best Western Macon, GA"

5
28/09/2017

A very pleasant surprise with the quality of the hotel, the cleanliness of the rooms, the comfort of their beds and the pressure and quality of their shower! A very nice large LG large screen TV. Microwave and refrigerator, desk and plenty of electrical outlets. A huge garden and pool area that was clean and fun to be in. Security doors were locked and secured everywhere. A great stay!

"OK hotel room"

3
27/09/2017

The furnishings were outdated but in good condition. Staff was helpful for the most part. I decided to add on another night and was initially charged full price. I had to ask for a AAA discount. When I was checking in the clerk offered a room to the person in front of me for half of what I paid. Make sure you get the rate that you were quoted.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Diana M, Thank you for choosing our hotel and posting this review of your visit. If you will call the hotel directly for reservations, we will insure you get the best rate available. Thank you again for staying with us. Most sincerely Best Western Riverside Macon, GA

"Great home away"

5
20/09/2017

We went to Macon GA to escape Hurricane Irma and ended up being there for 8 days. All employees we encountered were extra nice an polite. Unfortunately Irma came on through Macon and the internet and tv were knocked off. Lots of local people were without power ro we were lucky that we did. The hotel even had food in the lobby one day for the guests. Overall I think we chose the right place to flee to.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Marlene F, Thank you for choosing our hotel as you escaped the rath of hurricane Irma, it was a pleasure to have you stay with us during this most difficult time. Hopefully, you home was safe when you returned. Again, we appreciate your business and hope you will visit again in happier times. Most sincerely, Best Western Riverside Macon, GA

"King room"

1
17/09/2017

We made reservations at Best Western Riverside Macon Ga for today. Almost all reviews I read was decent. The lady at the desk agreed to let me see a room. Oh my the smell of smoke was so strong. I would not recommend this hotel at any one sensitive to smoke or the smell if pets. They were ok at the desk...not real happy about being ask to show me a room before I would pay. The hotel just seemed unattended. Sorry

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Patti R, We are very sorry that we did not meet your expectations. Your comments are very important so we can make improvements. Thank you for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Perfect Pit Stop!"

4
15/09/2017

After a great but tiring trip to Savannah, and facing a 9 hour drive home, we decided to break up our return by spending the night in Macon, GA. After an online search we found the BW on Riverside that was as close to I-75/16 as you can get with a low rate. The property looked great; the lobby was dazzling with a sweeping staircase, marble floors, and a grand piano (In a BW - really!/?). The inner courtyard and pool area was appealing and relaxing. Our room was recently remodeled with new furnishings, carpets, drapes, bathroom, and a microwave and refrigerator. The FREE breakfast was GREAT and so was the attendant. No restaurant on site but they are very close to gas stations and many dining options. There is a lounge/karaoke bar next to the lobby but we were to tired to check it out. Enjoy!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear GlennB35805, We are so glad that you found us to be a perfect pit stop after hours on the road. Thank you so much for your kind words about your stay. Please come back when you travel in the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Always good"

4
15/09/2017

Our go-to, restful stay. Always clean, quiet and comfortable. Near to all activities and events. Although no great discounts for repeat customers... We still return. It's about comfort, location and peace of mind. Enjoy that local musicians perform at the attached bar.

"Ok for 1 night"

4
13/09/2017

After driving through TS Irma, we arrived at Best Western for a one night stay that I booked through Orbitz. Upon arrival, I was told that they were sold out and that I didn't have a reservation. After a brief talk with the front desk lady-showing my confirmation and proof I had paid-we were given a room. Please understand that there were extremely difficult circumstances during this time as there was a lack of internet and systems for them. I don't believe this was any fault of theirs directly. They did go buy some puzzles to put in the lobby to attempt to entertain guests. Was a nice thought. The front desk lady was taking it like a champ. She was getting talked badly too and lacked the proper help given the circumstances surrounding the evening. Our room was recently renovated. New carpet and fresh paint. The bed was comfortable. The housekeeping staff was friendly and helpful when I encountered them in the hall. The only real negative thing I can take from this hotel is I couldn't find an elevator. We had a second floor room. Since we were evacuated for a hurricane, we had a TON of things that we didn't want to leave in the car. Climbing stairs was not ideal. There was also no assistance up/down the stairs.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear jesslynn064 We are so sorry that you had to evacuate during the recent hurricane, and we apologize for the confusion with your reservation. Thank you for your comments about your visit. We sincerely hope your home was safe when you returned. Thank you for staying with us. Most sincerely Best Western Riverside Macon, GA

"Super Hotel"

5
13/09/2017

This hotel is our "go to"" hotel whenever we are in Macon. The staff is so friendly, the hotel is beautifully furnished, the breakfast has several choices. The beds are comfortable. We have never been disappointed.

"BW Riverside Macon GA -"

5
11/09/2017

Excellent value for hotel condition and services provided. Rooms modernized, clean and comfortable. Excellent breakfast quality with options to accomodate varying tastes. Staff very pleasant and helpful, specifically with directions and route options to our destination

"Macon Best Western, An oasis in the middle of 21st century hubbub"

4
10/09/2017

The Macon Best Western is an attractive facility with a welcoming lobby and friendly reception employees. The rooms are clean and present very well to the guest. When it is time to relax the pool area is found outdoors and surrounded by the building structures completely isolating it from the outside world. The Continental breakfast was well presented providing the guest with options from traditional eggs and sausage/bacon to biscuits and gravy to cereal and fresh fruit. Oh did I mention that the coffee was very good? It was. I recommend the Macon Ga. Best Western as either a stopover or a destination for a needed get away.

"Great place to stay for the price"

5
09/09/2017

We always have a great stay at any Best Western. Never been to the Macon GA one before. But they didn't let us down. We were there for the Mercer/Jacksonville Football game and this Best Western was convenient to everything. The room was great and the breakfast was awesome. Definitely will stay there when in Macon again.

"Another Best Western Stay"

5
05/09/2017

We had a great time for an overnight trip to Macon, Georgia. The staff was very, very nice and helpful. The front desk accommodated our Best Western coupons which had just expired, she gave us the discounts and we appreciated her hospitality. The breakfast area was incredible. There were 3 different 'stations' located far apart from each other making getting your breakfast items very easy and crowd free. We usually have to wait in one long line in order to get to the waffle maker but the stations were used by everyone at different times which made it a great experience. The lady cleaning and restocking was the nicest person, I'm sorry I didn't get her name but she needs to be commended for her pleasant personality and unbelievable kindness.

"Saving Bacon in Macon, GA!"

4
04/09/2017

Great Value for the rate! Grounds & Lobby were immaculate, room was newly remodeled with fridge & microwave. Appeared to be an older property that had not been maintained in the past and is now being rebranded & upgraded to a Best Western. Located near restaurants and fuel stops and very convenient to I-75 & I-16 but with no road noise to disturb your sleep. Free breakfast too!

"Reasonable value and convenient enough location"

4
02/09/2017

Stayed for one night after flying into Atlanta but wanting to not stay in Atlanta. Macon has lots to recommend especially Ocmulgee historic site. The hotel itself has very welcoming staff, slightly dated but clean and adequate rooms and offers a good breakfast. Location is by a highway with limited amenities nearby although there are restaurants within walking distance.

"Great nights sleep "

4
02/09/2017

Hubby and I decided to get some sleep after driving all night and we chose the BW. The rooms are clean and we enjoyed the free breakfast provided by the hotel. I would stay here again. It's location is right off the interstate but very quiet.

"Great stay"

4
30/08/2017

Room was clean. Bed very comfortable. No noise at night. Bathroom new and modern. Great shower. Delicious breakfast. Great stay would give it 5 stars except for faint smell of cigarette smoke. Didn't bother me but might bother some people. One of the better Best westerns I've been in.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear treble32, Thank you for posting this review of your recent visit. We will look at the smell issue and make an improvement. We appreciate your business and hope you will visit again soon. Most sincerely, Best Western Riverside Macon, GA

"Friendly staff"

4
29/08/2017

Every staff person that I encountered was friendly and wanting to help. My room was clean and spacious. It did have an unusual smell that I think might have been from a cleaning product. After being in the room for a few minutes, I didn't notice it. The breakfast selections were great. I loved it that the biscuits were browned in an oven instead of just microwaved.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Mary W Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. Your business is very important to us and is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"Great Budget Rooms"

5
23/08/2017

Pet friendly rooms. Rooms tastefully done and fit the bill for me. Staff is helpful and friendly aqnd hotel is located right off of highway. Bathrooms are clean and bug free. Internet works well and appliances always work.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear 398allalng, Thanks for your comments. We are pleased we could provide you a nice experience. Our goal is to provide a great experience and great service to everyone, and I hope we are meeting this goal. If your travels bring you to this area, please visit us again. Most sincerely, Best Western Riverside Macon, GA

"Moldy & ......"

2
21/08/2017

Lumpy pillows, temp control, woeful, mold on shower head and wall, weird toilet flush, danish hard & eggs & sausage seemed hidden. Overall staff attitude mediocre- could have been a much better experience!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Deb A, We are very sorry that you experienced problems with your room. Rest assured these items have been addressed and repaired. Thank you for staying with us. Most sincerely, Best Western Riverside Macon, GA

"Nice, clean, "

3
12/08/2017

The room was nice and clean with a comfortable bed. Draw back was that the Toilet took 20 min. To drain. When I ask for help I was told that the engineer would not be in until after 8 am. And I could use the toilet in the lobby, she told me this with a chuckle. All in all, we would stay agin after checking out the room and bath.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Janice K We are so sorry that there was a toilet issue in your room and the inconvenience to you. This has been repaired. Thank you for choosing our hotel and posting these kind words about your visit. Your business is important to us and is always appreciated. With thanks Best Western Riverside Macon, GA

"Nice place in Macon"

4
27/07/2017

This hotel has a beautiful lobby, The front desk staff were a pleasure. The hotel is a bit older, but otherwise not a bad place to stay. Avoid the rooms near exterior doors if you plan on getting to bed early, or sleeping in.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear davidkH3422PC Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. With appreciation, Best Western Riverside Macon, GA

"Breakfastroom"

5
21/07/2017

I would like to say that the lady and boy work so good in the breakfastroom they moved so fast the eggs do not taste like rubber when she works the food be really hot I am giving them a 5 star for what they have done they clean as they go. Thank you for your help

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear thomaseddison, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review Thank you for recognizing our hard working staff, especially the breakfast host. We hope you will visit again when you travel to the area. Most sincerely Best Western Riverside Macon, GA

"Friendly staff, nice accomodations and decent breakfast"

4
20/07/2017

Easy location to get on and off expressway. A welcome place for tired travelers. The staff was friendly and we enjoyed a decent breakfast. I noticed that there were a number of road crews that were working on projects in the area staying there. I always think that is a good sign. When you live in hotels, you don't need fancy, just clean, comfortable and friendly.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Suzanne R Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Best Western Riverside Macon, GA

"One good night"

4
18/07/2017

Stayed here on our way home from Florida. Very nice, recently renovated guestrooms. This hotel has a private outdoor landscaped courtyard with a large swimming pool. The rooms surround the courtyard. Very comfortable bed & good service.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear markbU4765HD It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the area. Most sincerely Best Western Riverside Macon, GA

"Great hotel and friendly staff"

5
17/07/2017

Great hotel, staff was very friendly and helpful. Our rooms ( we had 2) were both updated and clean. The pool area was nice and well maintained. The breakfast was good, typical hotel breakfast. If we need a place to stay in Macon again we will definitely stay here.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jessica R Thank you for choosing our hotel and for posting this review of your visit. It is rewarding to learn that we exceeded your expectations and you enjoyed your visit. Your business is important to us and is always appreciated. Most sincerely, Best Western Riverside Macon, GA

"Great place"

5
17/07/2017

Clean! No bugs, good beds and shower. Staff very nice! They have several exit doors that are close to your room so you don't have to walk far. Outside is clean, inside is clean. Would definitely recommend!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear timjA8509GA Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. We appreciate your business and hope you wll visit again. Most sincerely, Best Western Riverside Macon, GA

""Over night stay""

5
03/07/2017

The hotel was an older, but brought back nostalgia of when I traveled with my parents on vacation. The hotel had character. The hotel surrounded an amazing large pool - approximately 15-20 yards and a courtyard. That is wonderful for swimmers that like to swim laps. The Breakfast was hot and delicious. The Breakfast room was large, well lit and clean. It consisted of three rooms. The hotel room was clean and nicely decorated. The lobby had a winding stair case to the second floor with a baby grand piano in the lobby. The staff allowed guests to play the piano. The hotel staff member on duty (A Cootey) was professional, courteous and very friendly. I would stay at this hotel location again and recommend it.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Carol H M Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Carol H M

"Could have been better."

3
02/07/2017

Booked this on trip advisor. The staff was super friendly. The room appeared clean, but had a must smell. It was also very humid when we went in to the point that the pillows felt damp. There were evidently a lot of dogs on the hall that enjoyed barking. Breakfast was above average.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Bryant 864 Thank you for taking the time to write a review for our property. We are sorry about the moist feeling in your room and you being disturbed by barking dogs. we will take care of ASAP. We appreciate your business and hope you will come back soon. Most sincerely Best Western Riverside Macon, GA

"Two night stay"

4
28/06/2017

The room was nice but shower was broken and wide hair got messed up when the water sprayed into the ceiling. Internet was great and was fast enough. Loved the pool and fitness room. Overall the stay was good because we got another room and was treated with respect

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Julius J, We are so glad that you stayed with us for two nights. We apologize for the shower situation in your first room. Thank you for your comments about your visit. Please make us your home when you travel to Macon. Most sincerely, Best Western Riverside Macon, GA

"Over night stay"

4
28/06/2017

The motel had age to it, but in a good way, it was clean and the Breakfast was hot and good. Right down the road there is an S&S cafeteria which is the good kind of food . The motel was easy to get to from I-75.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear josephmQ8879MO Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon. Most sincerely Best Western Riverside Macon, GA

"Good stay"

4
26/06/2017

Just dropped in for a night. The facility is large. With smoking and non smoking rooms. The counter guy took quick care of us when our room was clearly a smoking room to a nonsmoking room. There is an in ground pool, fitness center, and breakfast.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear fUL-QWVR Thanks for your comments. We are pleased we could provide you a nice experience. Our goal is to provide a great experience and great service to everyone, and I hope we are meeting this goal. If your travels bring you to this area again, please visit us again. Most sincerely, Best Western Riverside Inn Macon, GA

"ok"

3
26/06/2017

booked it due to the overall very good reviews. Well I was not so happy about that. Location is alongside a big street - according to the pictures I had the impression it would more distant and quiet. Quite a few trucks are parking there overnight and it can get noisy in the morning when they depart. And my ground floor room was very humid and very moldy smelling. Even with the loud air condition could not get rid of those issues. Maybe because when taking a shower some water runs through into the other room and pools in front and under the closet... Staff was nice and when I told them at check-out about that, the lady apologized and gave me a small deduction on the room rate. I appreciate that and also have to admit my fault was that I should have asked for a change of rooms but did not. And just a hint - the bar next door which was recommended to me for snacks by hotel staff - I went in and out within seconds. Funny people with big dogs and a lot of smoke there.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear eva1500 Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most sincerely Best Western Riverside Macon, GA

"Delighted"

5
24/06/2017

We checked in after midnight with no problems. The room was updated and they are still making new upgrades. This is my second time staying here and it was great. The young lady named Bonita that worked in the breakfast room did an excellent job. Not once did she sit down, she was constantly replenishing the food, wiping the tables and countertops. She's had a beautiful smile as well. For the breakfast to be free it was delicious because at most hotels you have to pay for breakfast. Her eggs were the best part of my breakfast. She needs to remain on the breakfast room. I will be returning to this hotel. This hotel is a great place to stay!!!

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Royal H Thank you for choosing our hotel. Your comments are very important as we work to insure our guest enjoy their stay with us. Thank you also for recognizing Bonita. Please come back soon. Most sincerely Best Western Riverside Macon, GA

"GOOD VALUE, GOOD LOCATION"

4
17/06/2017

Nice room complete with refrigerator, microwave and hairdryer. Loved the fact that it had a full breakfast rather than just a continental one. Very good staff: I even emailed BW customer service re Ann; she was so very helpful. Good location right off I75, close to S&S Cafeteria, Rose Hill, The ABB BIg House Museum, etc. I would definitely stay there again.

"Another Excellent stay"

5
14/06/2017

This was my 2nd stay within last 6 months @ this Best Western - Riverside in Macon, GA. The staff are always very friendly, it's very clean & welcoming. I would recommend this hotel for anyone traveling to Macon, GA. The pool area is very nice & entire property is well maintained.

"breakfast room and front desk"

5
12/06/2017

the lady that was working at the front desk and also the breakfast was very friendly and helpful. she had brought us our coffee and other drinks. i would come back to that hotel only if she is working. those indians on the first floor are very rude. my family didnt like the boss at that hotel he was very rude to that girl in the breakfast room. we didnt know what they were talking about but that girl is friendlier then the rest of the people including the boss they are not helpful at all. I hope that the corporate office would read this and give that girl a raise she does alot..

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear robert12017 Thank you for this review of your recent visit at our hotel. We are sorry that everyone was not as friendly as our hostess. We have discussed this with the staff so it won't happen again. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Riverside Inn Macon, GA

"very sweet"

5
30/05/2017

benita is so awesome omg. she should have a raise because she go over and beyond for everyone. we will be back soon our room was so nice we have enjoyed our selfves i think this is the best hotel i have been to

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Jeyhill97 It was an absolute pleasure to receive your kind words about Benita. Thank you so much for choosing our hotel and this review of your visit. We do hope you will come back to see us soon. Most sincerely, Best Western Riverside Maconm GA

"Stay elsewhere"

2
26/05/2017

We stayed one night on the way to Atlanta. Room was OK. Breakfast was awful. Couldn't eat eggs, bacon, coffee, etc. Couldn't get the shower to work. Staff couldn't be bothered. Lots of other places to stay in the area.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Bernicel, We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. Rest assured this will be addressed immediately. We do appreciate your business and hope you will visit again. Most sincerely Best Western Riverside Macon, GA

"Inexpensive Hotel that's Pet Friendly"

3
16/05/2017

We stopped in Macon on our way to Gainesville, GA for a rowing regatta and stayed at this hotel for the night. We needed a pet friendly hotel and wanted something not too far from downtown. This hotel is old, dated but the rooms were clean and very inexpensive. I wouldn't want to stay for more then a night.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Divindaze, Thank you for choosing our hotel and for posting these comments abour your visit. Your business is very important to us and we hope you will give us another chance to serve you. Most sincerely, Best Western Riverside Macon, GA

"Great for a weekend"

4
05/05/2017

Our stay was for April 28th and 29th 2017, and I must say the place looks just like its online pictures, and they often let guests play the piano if they asked to. The check in was smooth through 3rd party, rooms were ready. Great room placement on the 1st floor building E, maneuvering through the hallways was a little challenging, i got lost going to the lobby. Breakfast was fine and got what i expected, housekeeping did not replace our towels like i asked. A/c ran great and the refrigerator kept everything cold. There's a lounge adjacent, it servers no food, but lots of fast food near by, there's also an Applebees near by. Our stay was pleasant,if i'm in the area again I hope that a return stay would be just as great. Wifi was a little weak from my room.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Chicogotravelqueen, Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Most sincerely, Best Western Riverside Macon, GA

"Disappointing visit."

1
01/05/2017

Bad information on the reservation so we were asked to pay $20 more on our tired arrival. The welcome was essentially routine and unfriendly. The toilet did not work in the morning which prompted us to leave hastily. In the rush I left my jacket. I called the next day about it and got "would you call later." I did and was told that lost and found would look and I would get a call back. I never did even after a a follow up. Given the reputation of this property I was surprised at the inattention at every level of our visit. This experience has certainly made a wary of staying at a Best Western in the future.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Art E, We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Most sincerely, Best Western Riverside Inn Macon, GA

"Lorraine"

4
28/04/2017

Passing through on our way from Atlanta to Savannah. Very easy to find, just off intetstate 75 south. Great value and lovely staff. The bar next door was great fun. Plenty of parking just outside. The stop over was a breeze.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Lorraine M, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the Macon area. Most sincerely, Best Western Riverside Macon, GA

"It's quite OK"

4
22/04/2017

Pros: 1. Reasonably priced. 2. Nice staff. 3. Quite clean. 4. A fridge and a decently sized TV in the room. 5. (I should have started with this) Ann Cootey, the lady hosting the breakfast, who also seemed to keep herself busy here around the clock; she would make the otherwise boring breakfast an enjoyable experience. 6. Swimming pool. Cons. 1. The airconditioners are old and extremely noisy. 2. I stayed for 2 weeks, it was around 30°C most of the time, and the pool finally opened for the last 3 days. 3. The hotel is generally worn off a bit. 4. It is in the middle of nowhere just on the side of I-75. The nearest place with a good selection of places to grab something to eat seems to be ~3 miles north along the Riverside str. Otherwise, there are dispersed restaurants on the way there too. Downtown Macon is similarly far and walking there is hardly an option. 5. The breakfast in terms of selection. It is exactly the same and exaclty as boring as in any other US hotel of this class I've been to. The hosting improved the situation though.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Georgi G, Thank you for staying with us for two weeks and for writing this very insightful review of your visit. You are so right, we are proud to have Ann as our breakfast hostess, she is an asset to our hotel. Our guest comments are very important as we strive to insure everyone enjoys their visit. Again, thank you for choosing our hotel, we hope to see you again soon. Most sincerely, Best Western Riverside Macon, GA

"Great place to stay"

4
07/04/2017

The staff was great as well as the breakfast. The variety of choices for breakfast were great, and the food was fresh. When we needed help, the staff was great. The room was very nice, but there was a smoky smell in the hallway. It is an easy access from I-75. I would stay here again.

Gloria B, Guest Relations Manager at Best Western Riverside Inn, responded to this review
Dear Helpslic123, We are so glad that you found us to be a great place to stay in Macon. We appreciate your business and hope you will make us your home when you travel to our area. Most sincerely, Best Western Riverside Macon, GA

"Best Western Riverside"

4
06/04/2017

Nice hotel, great staff, comfortable stay. Ann Cootey was a wonderful hostess during complimentary hot breakfast! I will definitely stay here next time I visit Macon. And yes they have smoking rooms!!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Qiana A Thank you for your kind remarks about your recent visit with us. You are so right, Ann is a very valued hostess during our breakfast, We appreciate your business and look forward to seeing you again soon. Most sincerely Best Western Riverside Macon, GA

"Couldn't have asked for more."

5
04/04/2017

After a long day, on the road, we considered ourselves lucky to have found this hotel for our overnight stay. The hotel lobby was inviting. The room was clean, with a much desired fridge and microwave, and the breakfast was just what we needed, before the long drive ahead. And, a big shoutout to Ann Coutey, who seemed to work 24 hours. She deserves a big pat on the back, for the help she gave us...

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear StephenSkypnyk, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the Macon area. Most sincerely, Best Western Riverside Macon, GA

"Weekend getaway"

4
03/04/2017

Our room was very clear and there was plenty of food for breakfast. The only problem we experience was that the wifi was running very slow but it could have been that the hotel was full and everyone was using the service at the same time.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear greghX2485KG, Thank you so much for choosing our hotel for your weekend getaway. We will certainly look at the Wifi to insure it is working properly. Please come back soon. Most sincerely, Best Western Riverside Macon, GA

"Smoke City"

2
03/04/2017

Outside appearance of hotel is deceiving. Inside lobby looks nice but it smells like one huge cigarette. You can NOT breathe. It's horrible. Bed lines, especially the blankets look as if they are left over from the 1950's. Holes and all. So much potential. This hotel could really be nice if given a much needed facelift. Room rates are way to high for what you get.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kimberly H, We are sorry that you were not pleased with our hotel nor services. We have addressed the issues you mentioned and made the necessary corrections. We hope you will give us another chance to prove we are a good place to stay in Macon. Most sincerely, Best Western Riverside Macon, GA

"Class A hotel. Attention to comfort and detail."

5
28/11/2016

We were seriously impressed with how much effort this place puts into their hotel. We stayed here just overnight on a road trip and were swayed by other good reviews. Everything was immaculately clean, upscale. Front desk and cleaning staff was professional and happy to be of service. The pillows were to die for and I took pics of them so I can find them for my home. Top notch hotel!! I believe the morning front desk clerk's name was Minnie and she was a consummate professional. She remembered me from my phone call when I booked the room. The free breakfast was very nicely done and the area was clean clean clean! I will be staying here again.

"super convenience"

4
28/11/2016

this BW is so convenient if you are traveling Interstate 75. plus there's a great restaurant called "Cheddars" just a minute or so down the road. front staff is always so accommodating and gracious. good value. only issue I had is the lobby, decorated so nicely with a grand piano, smelled strongly of cigarette smoke.

"One night"

5
21/11/2016

Stayed a night with our pet. Place was very clean, comfortable beds and great bath. Tremendous stay for the value. Lady at the desk that evening was very kind and helpful for nearby restaurants also. Nice interior courtyard for walking the dog at 42 degrees.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Mike Thank you for choosing Best Western Riverside for your recent travel to Macon. We are so pleased that you found us to be a good value and that you were pleased with our services. Please make us your home when you travel to Macon with your pet. Best Western Riverside Inn Macon, GA

"Over night"

2
21/11/2016

Stayed overnight. Room was ok but the heater caused the room to either be to hot or to cold. Comfy bed, good pillows, TV and slow WiFi. Breakfast, no sugar free cereal like Cheerios. 3 choices all sugary. Packaged danish. No alternative milk that we saw like soy or almond. Plenty of hot choices likes eggs, sausage, bacon. Biscuits and gravy with horrid biscuits. Yogurt was available as was canned fruit.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Greyhound85034 On behalf of our entire staff at Best Western Riverside, we apologize for the problem you encountered with the heater. We have address this issue and made the necessary repair. We also apologize that our breakfast did not meet your expectations, we strive to offer a good and varied selection. We appreciate your business and hope you will stay again when you are in the Macon area. Best Western Riverside Inn Macon, GA

"Breakfast"

5
20/11/2016

The woman in the breakfast room, Ann Cootey, was very helpful and kind. She directed guests to breakfast items and was friendly to everyone. Coffee was good and food selection was broad. Roomy area with plenty of seating.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Betsy Thank you for choosing Best Western Riverside, Macon and for recognizing Ann and her hard work. We are so glad that you enjoyed your visit and we do hope you will visit again soon. Best Western Riverside Macon, GA

"Service"

5
18/11/2016

Ann Cootey went above and beyond to make our trip outstanding. She kept the breakfast area clean and stocked with 374 kids staying for 1 night! We appreciate her hospitality and her willingness to make our stay great!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Carr3232 We thank you for 374 kids for 1 night. It was a pleasure having you all stay with us. Thank you for recognizing Ann and her hard work to keep things goings and make your stay one to remember. We do hope you will choose our hotel again when you need housing in the Macon area. Best Western Riverside Macon, GA

"Good clean Hotel"

5
18/11/2016

This is a good clean hotel we will be staying again next year, we stayed there for three nights on Business at the made in the south Christmas show, The internet could be faster but it worked. Keep up the good work

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kevin Thank you for choosing the Best Western Riverside in Macon for the Christmas Show. We are so glad that we met your expectations and that you plan to return next year. We appreciate your business and look forward to seeing you again soon. Best Western Riverside Macon, GA

"Best Western Riverside - Macon Georgia"

3
04/11/2016

We stayed just 1 night at this BW (Riverside Inn, GA.) location. It was the halfway point on our way home from a 4-night getaway which also was a BW hotel. We have stayed in many Best Western hotels in several cities and have always been impressed by the location choices, prices and especially the professional and extremely friendly/helpful staff. I would highly recommend Best Western to anyone. Our only dissatisfaction with this particular BW was the front desk person who seemed a bit cold and put-out when asked about local dining/shopping choices.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Timm Thank you for choosing our hotel and for posting this review. We apologize that we had an employee that was not friendly, we will certainly work on that. Please stay with us again when you travel in the Macon area Best Western Riverside Inn Macon, GA

"Wasn't trying to spend a lot, and I didn't!"

4
31/10/2016

I was in town to have one of the kids do an overnight trip at Mercer. The hotels on and close to campus were quite a bit more than I wanted to spend just to rest my head for the evening. I found this hotel online and it had decent reviews and a good price. Upon first pulling up, the first thing I noticed was some sort of club attached to the building to the right, and quite a few Georgia Power (or some sort of utility company's) trucks taking up the parking lot to the left. The lobby was nice and welcoming, but it had a pretty dated look and decor. Check-In was a snap and the clerk advised me "drive around back" to get to the entry door nearest my room. "Around back" was just that - on the very back of the building in the area you usually don't want to park, but the parking area was well lit. The hallway smelled clean (yes, that matters)... and the room did as well upon entry. This was a standard budget hotel, but the room was definitely nicer than I expected. I couldn't really find anything to complain about. There was free WIFI and a free breakfast in the morning. Bacon, sausage, eggs, some sort of gravy if you are into gravy. Plus the usual continental type pastries and dry cereals. Overall, it was a cheap stay selected an hour before that exceeded my expectations. I would stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear DanLaw Thank you for this very insightful review of your recent stay at our hotel. We are glad that you were pleased with our accommodations and services. We do hope you will visit again soon. Best Western Riverside Inn Macon, GA

"excellent customer service"

5
31/10/2016

Benita at reservations desk was so very helpful during our stay while awaiting the hurricane damage to abate. Room was clean and large; the lady who maintained the breakfast area was always cheerful and kept the food coming.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Dirayd Thank you for choosing our hotel and for this review and rating of your visit. Your business is important to us and is greatly appreciated Best Western Riverside Inn Macon, GA

"Close to the interstate, yet quiet"

4
31/10/2016

We stay at Best Western anywhere more than an other brand because with a few exceptions we experience a clean environment at competitive rates and sometimes better rates. Once more, our room was clean and the breakfast was adequate, albeit with standard offerings. We don't need a gourmet breakfast to get us on our way. Without hesitation we would stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Brulor Thank you so much for choosing our hotel for your recent visit . Your comments and review of our facility and service is very important since the guest feedback gives us the opportunity to improve and change to meet the guest needs. Please make us your home when you travel to Macon. Best Western Riverside Inn Macon, GA

"hotel stay"

4
28/10/2016

We chose this hotel because it was close to I75 and accepted dogs. A few turns off of the interstate. The room was nice and fairly big, very clean ,great for dogs. Breakfast was pretty good , staff was friendly. would stay again

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Donna: Thank you so much for choosing our hotel and for posting this review. We are so glad that you enjoyed your visit and that we could accept your pet. We do hope you will visit again when you are in the Macon area. Best Western Riverside Inn Macon, GA

"Great place to stay"

5
27/10/2016

Every time I go to Macon I stay at this hotel because of the friendliness of the staff and the overall appearance of the hotel. Check-in is always easy and fast with the great staff. The breakfast is great and convenient with all the items I choose for breakfast.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Larry Thank you for making us your home when you come to Macon. We always look forward to seeing our repeat guest who become friends. Your business is important to us and is greatly appreciated. Best Western Riverside Inn Macon, GA

"Where was the breakfast."

4
25/10/2016

Nice people & rooms. Breakfast was not good. I came for breakfast 8am and there were no biscuits, bagels, sausage or bacon. There was a large pan with gravy that was not touched as there was only bread on the other side of the room to put it on.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jan We sincerely apologize for the breakfast incident. This certainly is not typical of our service, normally there is an attendent on duty that keeps everything stocked. Again, we apologize and do hope you will give us another chance to prove we are a great place to stay. Best Western Riverside Inn Macon, GA

"Overnight"

4
23/10/2016

Stayed the night before heading to Jacksonville. Hotel was easy to get to, well lit parking lot. We had a non smoking room, but could smell smoke in the hallway. Rooms clean and bed comfortable at a reasonable price. A variety of choices for breakfast. Overall decent stay for the price!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Susan Thank you for choosing our hotel for your overnight stay on the way to Jacksonville. We value your comments so we can make improvements for future guest. Again, we appreciate your business and hope you will come back when you travel in the Macon area. Best Western Riverside Inn Macon, GA

"Unexpected stay"

4
17/10/2016

Needed to get away from SC due to Hurricane and went to Macon Ga. and stayed at Best Western. The rate was reasonable and front desk staff were great. They were swamped but did a good job. They did run out of some food items a couple mornings due to the extra guests at the last minute. The breakfast were okay but not up to the standard we have had at other chains.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Daniel Thank you for this review. We value guest feedback and will use your comments to improve for future guests. We hope you found your home, family and friends safe from hurricane damages. Best Western River Side Inn Macon, GA

"Stay here -- You'll love it!"

5
17/10/2016

I have stayed at this hotel 3 times before, and it has never disappointed me. The staff is always friendly and courteous, and the beds are so comfortable. It is a great stopping point on the way up to Atlanta. The Best Western Riverside in Macon lives up to Southern hospitality.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Gina Thank you for this review and for making us your home when you travel to the Macon area. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We look forward to seeing you again soon. Best Western Riverside Inn Macon, GA

"Very comfortable "

4
15/10/2016

Stopped on our way to Florida. It was a great stop. The bed are comfortable. The pool was closed but the grounds are very attractive. They have restaurants near by. We like the Metropolis. Will return.

"Reeks of Smoke! No elevator! Rude Staff!"

1
13/10/2016

I have never left a review for a hotel before, but this one has earned a review from me. I was a little concerned as I drove up to the hotel because the area seemed very rundown and not particularly safe. The lobby smelled strongly of smoke, but I hoped the room would be ok. As I came in with our luggage I discovered that were was no elevator (a nice thing to know in advance!!!), so my four young children and I had to haul it up a flight of stairs to our room on the second floor. My husband is deployed oversees and we were weary evacuees from Hurricane Matthew - this was the last thing we needed! As I opened the door to our room, the housekeeping staff in the hallway snapped angrily at me in a language I couldn't understand. I realized the room was not clean! So back down the stairs we all went to get a new room. Our non-smoking room reeked of smoke! At that point I would have left to find another hotel, but I couldn't afford to pay for two rooms and almost everything else was booked. We woke up the next morning with sore throats from the smoke and got out of there as quickly as we could (of course I had to wait at least 5 minutes at the front desk before anyone showed up so I could check out!). DO NOT STAY HERE! This hotel is not worth taking a chance on just to save a few bucks.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Cdawn872 We sincerely apologize for the problems that you encountered, this certainly is not typical for our hotel or services. We want to assure you that we do our best to ensure that smokers do not smoke in our nonsmoking rooms; and when a situation like this occurs, we address it immediately so our guest are not inconvenienced. We always want our guest to feel welcome, we apologize that you did not feel that we were friendly. We do hope that you found your property, family and friend safe when you returned to the hurricane damages. Best Western Riverside Inn Macon, GA

"Conveniently Located near the Interstate"

4
11/10/2016

I have stayed at better Best Western's, but this was close to the interstate and a nice clean room. Breakfast was okay, but I was basically only really looking for a coffee and a yogurt anyway. Room was a fair size c/w a fridge and microwave. Bed was comfortable. There was a weight/exercise room and outdoor pool, but we did not use them.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Mike It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Thank you for choosing our hotel and for posting this review. Best Western Riverside Inn Macon, GA

"My escape from Hurricane Matthew"

4
11/10/2016

The staff was friendly and helpful. The hotel was clean and comfy. I enjoyed my stay and would stay there again! The breakfast was great and included eggs, biscuits and gravy, bacon, sausage patties and links, yogurt, bread for toast and many pastries. The beds were comfy and TV was flat screen and had HBO!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Mary Thank you for choosing our hotel and for posting this review of your visit. We do hope all you family and friends were safe from the hurricane. Please make us your home when you travel in the Macon area Best Western Riverside Inn Macon, GA

"Staff"

3
11/10/2016

We stayed for 6 nights because of the hurricane Matthew. Vicki cheerfully fed and cared for a lot of people. Did a great job, became a good friend. Also, Bettina at the front desk worked hard to find another hotel for us for the one night they were already sold out.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Foster We are so pleased that you made us your home during the recent hurricane. We will certainly share this review with Vicki and Bettina so they know their service is recognized by our guest. Hopefully you found your home and family did not suffer damages during the hurricane. Please come back when you visit the Macon area. Best Western Riverside Inn Macon, GA

"Stopped for 1 night enroute North Carolina"

3
09/10/2016

Arrived 7pm after a long drive from St Augustine. Received a luke warm reception at check in. Room was large/spacious and clean. The bed was very comfortable but only 2 bars of soap and 1 shampoo were provided. Bit mean! A convenient bar was located next door to the property and we enjoyed a couple of interesting hours discussing the current US political scene with a few of the guests. Nice big pool where I had an enjoyable swim the next morning before we left. Breakfast was very good as was the service we received.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear David On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Best Western Riverside Inn Macon, GA

"Great for the price!"

5
08/10/2016

We were running from Hurricane Matthew and booked this hotel primarily from the recent reviews that indicated it was recently renovated. Our room was spacious and clean and you could tell the bathroom had been upgraded. It had a very large flat screen TV with tons of cable stations - also had free WiFi that was easy to connect to. Although this is a pet friendly hotel with many dogs running about, we got a good nights sleep. Complimentary breakfast was awesome - eggs, sausage, biscuits and gravy, fruits, cereal, waffles, juices, and coffee. It was well worth the price - we really enjoyed out one night stay.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Fritz Thank you for this review of your visit with us. We are sorry that you were running from the hurricane but glad you were safe at our hotel and that you enjoyed your stay. We appreciate your business and hope you will visit again when you travel in the Macon area. Best Western Riverside Inn Macon, GA

"Wonderful stay!"

5
01/10/2016

Enjoyed our stay! Remodeled and very clean! Friendly staff, comfortable beds, great free breakfast with a huge spread! Highly recommend this place!! The owner happened to be there when we stopped in at 11 p.m. to check in. He and his staff were super nice, he honored our coupons and got a great deal. We are so impressed from check in to check out.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Lisa and Jody Thank you for choosing our hotel and for posting this review of your visit. We are so glad that you enjoyed your stay and we do hope you will visit us again when you travel to the Macon area. Best Western Riverside Inn Macon,GA

"Kim white"

5
26/09/2016

We enjoyed our stay and all service was great everyone was very nice. The breakfast was very good and ms. Vicki that was over the breakfast area made you us feel welcome nice lady and food was good. Thank you all

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Vicki We are so glad that you enjoyed your stay at our hotel. Thank you for posting this review and for recognizing Vicki and her service. Our guest comments are very important to us so we know of your experience. We also appreciate your business and look forward to seeing you again soon. Best Western Riverside Macon, GA

"old musty section"

2
23/09/2016

I would have expected to pay much less for these accomodations. Maybe because we brought our dog we were put in the musty section, I don't know. Air conditioner was loud and walls were thin ( I heard everything the neighbors were doing). When I dryed my face with the towel, it had that old, commercially washed to many times smell. The people were nice and the breakfast was good.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Riverside Inn Macon, GA

"Great Hotel"

5
23/09/2016

The Riverside Inn became a home away from home in a time of need. My Father was in the hospital. The hotel was clean. It is convenient to the hospital and the family home. They treated us well with rates they provide for those who have family and friends in the Medical Center. The staff was friendly. The rooms were clean. And the breakfast was just a great bonus!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so proud to be your home away from home while you were in Macon. Thank you for posting this review of your experience with us. We do hope to see you again when you visit the Macon area. Best Western Riverside Inn Macon, GA

"Georgia business trip"

4
21/09/2016

The Riverside Inn is clean, well maintained & convenient to interstates 75 & 16. I would not rate it as high as the Best Western on Chambers Driver near I-475, Macon. Breakfast at Riverside was not appealing. The pancake sized/shaped eggs were rubbery and had almost no taste. I decided to eat breakfast elsewhere.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Arlene Thank you for choosing our hotel and for posting this review of your visit. We will certainly address the breakfast issue to see if improvements can be made. Please make us your home when your travel to the Macon area. Again, We appreciate your business. Best Western Riverside Inn Macon, Ga

"Great Hotel"

5
13/09/2016

I always love staying here. The staff is great, friendly and very helpful. The full breakfast is very enjoyable and the lady who works in the dining area is very nice and friendly, it's always great to be greeted with a big smile each time I go there to eat breakfast. I would definitely recommend this hotel to anyone traveling on I-75.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Larry Thank you for stayinng with us and for posting this review of your visit. Your business is important to us and is always appreciated. We look forward to seeing you again soon. Best Western Riverside Inn Macon, GA

"Never again!"

1
03/09/2016

Halls stink and humid, no elevators. We ran out of milk for my grand daughter at bed time, I went to the front desk, offered to buy a glass of milk from from the breakfast room, but I was told "no" it was for breakfast only, I would need to go to the gas station and get some for her. How is that for customer service? I realize it was my own fault for for running out of milk but I can't see the harm in giving a child a little milk so they could sleep. First and last time at a best western , I will go back to quality inn where we were treated with respect and not like a bother.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Tammy On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Most of the time all breakfast items are locked in our kitchen area so it is possible that milk was not available. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Riverside Inn Macon, GA

"Great nights rest"

4
21/08/2016

This is an older hotel that was renovated. The owners obviously take pride in it. The room smelled musty but it was clean and the bed was comfortable. We will definitely stay here again if we pass by.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Julie Thank you for choosing our hotel and for posting this review of your visit. We will make sure the musty smell is eliminated immediately. Please come back soon. Best Western Riverside Macon, GA

"Wonderful motel to stay at."

5
16/08/2016

I cannot say enough good things about this motel, especially the desk clerk Vicki, she went out of her way to see that all our needs were met. It is very close to the interstate, and in a very nice area. Very clean rooms, great breakfast. Thanks Vicki for making our stay a very pleasant one.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Mary Ann Thank you so much for your kind remarks about our hotel and our employee, Vicki. We are so glad that you enjoyed your visit and Vicki's southern hospitality. We do hope you will visit us again soon. Best Western Riverside Macon, GA

"Wow! What a little gem!"

5
09/08/2016

Stayed one night at BW Riverside 8/6/16. Lovely lobby, friendly helpful Vicky greeted us and directed us to our room, gave us the skinny on breakfast. This is an older hotel, but very nicely updated. GREAT beds and showers! Enjoyed their full size pool, and a great breakfast next morning. What a DEAL!!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear BJ We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon, GA

"So so"

3
08/08/2016

Hotel is older and needs updated. No elevators and the hallways are HOT!!! There is a bar there and people were yelling in the hallway at 2am. Room has smoking and HDTV. Internet speed is okay. Think I'll try something else next time. They do have smoking rooms.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kyle We are so sorry that you were not please with your visit at our hotel. Thank you for posting these comments so we can address the issues you encountered. We do appreciate your business and hope you will give us another chance to prove we are a good pleace to stay. Best Western Riverside Inn Macon, GA

"Not the quality I expect"

1
08/08/2016

Honestly I went with best western over choice hotels because I wanted a nice night. Gosh, I'm sorry I did. The hotel smelled really really bad. Carpet was dirty. Although I didn't see any I was afraid of bugs. The pool and breakfast was good but the smell was unbearable.

"Very nice"

5
06/08/2016

This hotel was worth the extra exit past all the food chains. Our room was very quiet. The beds were some of the best we've seen and we stay in a lot of hotels due to our travels. The room was very clean. Our check in was quick and easy with a very nice older gentleman taking care of us. Not sure about the breakfast as we didn't make it down in time but I would definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Lynn We are so glad that you found us to be very nice and meet all you needs. Thank you for choosing our hotel and for posting this review. Please come back soon. Best Western Riverside Inn Macon, GA

"Great stop on the way to Florida "

4
03/08/2016

We stopped in on the way to Florida with another family that was traveling with us was able to get rooms that connect. Great price, slept good, great water pressure in the shower. Breakfast was okay, didn't really get to check out much of anything else as this was mainly just a place for is to sleep. They do offer a AAA discount.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so glad that you found us to be a great stop on your way to Florida. Your business and your comments are very important as we strive to offer services to please our guest. Please make us your home when you travel in the Macon area Best Western Riverside Inn Macon, GA

"Pit stop on the way to Orlando"

3
31/07/2016

Stayed a night here on the way to Disney with family friends. Just a room to sleep in. Can't say much other than the free breakfast was good and the room seemed clean. Check in and out were a breeze. Enjoy!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Larry Thank you for making us your pit stop on your way to Orlando. We also thank you for choosing our hotel and for posting this review. Please come back soon. Best Western Riverside Inn Macon, GA

"Very Nice"

4
30/07/2016

This hotel is very nice; the hotel room was excellent. Traveling alone, I felt very secure and safe. The price was a bit high for the area. One exit North is much more populated with restaurants and storesl

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review. We are so glad that you found us to be very nice, convenient and that you felt safe. Your business is important to us and is greatly appreciate your business. Please make us your home when you visit the Macon area. Best Western Riverside Inn Macon, GA

"Filthy"

1
27/07/2016

One of the worst hotels I've ever stayed at, the attitude of the staff was really poor, food quality was disgusting and the carpets were sticky and the bathrooms were not clean unbelievable never stay here and I will never return. The management should be fired there is no confidence at all here.

"A friendly and well run establishment"

4
26/07/2016

I was only passing through for one night, needing two rooms not pre-booked. Both ground floor rooms were clean and pleasant with good amenaties including a fridge and strong wi-fi. The beds were comfortable with good quality linen and pillows. The breakfast was good quality and varied and perfect for the short stay with an attached bar and nearny restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Bryn We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western Riverside Inn Macon GA

"Nice and clean"

5
18/07/2016

We stayed here as we passed through Georgia on the way to Orlando. Nice, clean room. Pool was nice. Very good breakfast and wi-fi was good. Will stay again on next trip through. Highly recommended. Friendly service. Clean lobby. Daughter says good spot for Pokemon Go if you or family play??

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so glad that you found us to be a nice and clean place to stay. Thank you for your kind remarks about your visit. We do hope to see you again soon. Best Western Riverside Inn Macon GA

"Excellent Service by Vicki"

5
18/07/2016

Vicki was our attendant at check-in, at breakfast, and at check-out. She went out front and checked us out as we finished our coffee. Vicki went above and beyond. The facility is very clean and well kept. We sat by the outside pool in the courtyard at dusk. The drainage for the tub and toilet really is the only area which needs improvement. We would return.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear JAF It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. You are so right, Vickie is the best. We appreciate your business and hope you will visit again when you are in our area. Best Western Riverside Inn Riverside, Macon

"Good stay as we traveled"

4
12/07/2016

On the road driving to Port of Miami for a cruise. Drove 14 hours to get here so we were tired. No problems getting a room and breakfast was good as we got back on he road to the next BW at the Miami airport South.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Theodore Thank you for choosing our hotel as a stopover on your way to Miami for a cruise. We are so glad that we met your expectations and you got your much needed rest. We do hope you cruise when well and that you will stopover on your way back home. Best Western Riverside Inn Macon, GA

"Great stay. Will use again"

4
07/07/2016

Can't say enough nice things about our stay here. Baby grand piano in the lobby. Clean quiet comfortable room. Wonderful staff. Vicky was amazing. From dealing with her for check-in to dinner suggestions and tasty sausage gravy and biscuits for breakfast. Will definitely use when we are in the area.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Joseph Thank you so much for choosing our hotel and for posting this review of your visit. We are so glad that you had a great stay and will choose to visit again when you travel in the Macon area. Again, we appreciate your business. Best Western Riverside Inn Macon GA

"Consistently good property"

4
02/07/2016

I've stayed here twice in nine months and have been very satisfied. The breakfast is far more than I have expected to receive included in the price. Rewards offers a fifty dollar gift card when you book a second visit.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Marshall: It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope to see you again soon. Best Western Riverside Inn Macon, GA

"Very nice room. Conveniently located to interstate."

5
02/07/2016

We booked this double queen handicapped room on the Best Western reservation line from the positive reviews. The room was very clean spacious and quiet and beds comfortable. Roll in handicapped Shower was wheelchair accessible and also included a handicapped shower seat. Very large clean and bright breakfast area with tables and chairs plus Booth seating area. Full hot breakfast with all choices. We would definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Teresa We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon, GA

"Beautiful and peaceful"

5
30/06/2016

a very clean, well designed, roomy - could have spent my whole vacation here and would have been happy - staff very friendly and helpful - I am handicapped and was well treated and assisted - staff offered to help us with getting into the room - I am wheelchair bound. Great place!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kate We are so glad that you found us to be a great place to stay in Macon. It is so rewarding to learn that we were able to make your visit very accommodating. Your business is very important to us and is greatly appreciated. Best Western Riverside Inn Macon,Ga

"Great breakfast"

5
29/06/2016

Vicky prepares the breakfasts and her "killer" eggs are well known. They are worth the stay at the hotel. Hotel staff are very friendly. Hotel is super-clean and location was close to many area restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of you visit. It is rewarding to learn that you enjoyed the"killer" eggs and you found us to a clean and convenient place to stay. Please visit us again when you travel in the Macon area. Best Western Riverside Inn Macon,GA

"Staff was very friendly and helpful"

4
29/06/2016

We were stranded in Macon with car problems for 3 days while repairs were made. My wife, me and a small dog. Our room was very clean and it was obvious that the ownership and staff took a lot of pride in their business and facility. I would return if ever again in Macon and would recommend to others traveling with and without pets.

"Very hot"

2
23/06/2016

The hotel says no smoking but the halls have an old stale smoke smell. The room was very warm even though the AC was set on 75. The hallways were like walking through the gates of hell it was so hot. You could feel a drastic difference in temperature going from the first floor to the second. The room itself was clean and everything but probably wouldn't stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Best Western Riverside Inn Macon, GA

"Great Stay at Great Price"

4
22/06/2016

Very friendly staff. Nice hotel, very clean and convenient location. Staff is professional and works quickly to resolve any issues. The rooms were very clean; the entire site was very well kept. The lobby is inviting and cost/room is comparable to a higher brand hotel.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. Our guest comments are very important to us and gives us valuable feedback of the guest point of view. We appreciate your business and hope you will make us a regular stop as you travel in our area. Best Western Riverside Inn Macon, GA

"Nice place to stay"

4
16/06/2016

We were in town for a medical procedure and picked this hotel to stay in. It was quiet and clean. The lobby was nicely decorated with a grand piano. The breakfast was nice and each staff member I came in contact with was nice and friendly.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Denise It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We hope you medical procedure was successful. We hope you will visit again when you are in the Macon area. Best Western Riverside Inn Macon, GA

"Business Stay"

5
16/06/2016

Breakfast was great.. not only the food but Ms Vicki took care of any request. The pool was a nice retreat from a long day (clean and laid back)! Rooms were nice, clean and comfy. To top off the night, there is great pub called the BackPorch that has live entertainment.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon, GA

"Very satisfied "

5
16/06/2016

I enjoyed my stay. They were very nice and clean. They provided great breakfast with a server who is extremely nice to you. They all are very happy to help you with anything. No smoke smell. Their rooms are very nice and comfortable.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kelly Thank you for choosing our hotel and for posting this review and rating of your visit. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Please come back soon. Best Western Riverside Inn Macon, GA

"Great staff, clean rooms and great service."

4
15/06/2016

We stayed at this location overnight on our way home from Florida. What I didn't realize was that I left my toiletry bag in the room. I called the hotel right away and spoke with the manager, Ricky, who said he would call me right back and let me know what they could do. He called me back a few minutes later and stated he would mail it to me and had all my information, this was on Sunday (6/12). On 6/15 I received it in the mail all intact and nothing missing. I was very grateful to get it back and Ricky's quick response was exceptional. The rest of the staff were also nice and helpful. The room was clean, breakfast was good and outdoor pool was very nice.

"4-Star Experience at a 3-Star Price!"

5
13/06/2016

My girlfriends and I COULDN'T have been happier with our stay at this particular Best Western Inn. This 1980's era Inn is situated on a busy service road next to Major Intrastate Highway I-75 and is only a convenient 5-7 minute drive down from unique Macon Attractions like The LUSH Rose Hill/ Riverside Historic Cemetery, The Historic Hay Antebellum Mansion, The Cannonball House, The Historic St. Joseph Catholic Cathedral, and MANY other breathtaking sights to savor in Historic Macon, Georgia. Even the Main Check-Inn Hall at this Inn is in keeping with the spirit of the old Antebellum South. Our attendant at the front desk was both knowledgable and friendly. We were even MOST pleasantly surprised to learn that she was actually the BREAKFAST bar attendant and not really a check-in clerk. "Breakfast BAR?" we inquisitively answered. "Yes, we have a FULL-HOT breakfast bar in the morning complete with Sausage Patties, Fresh Eggs, Sausage Gravy, Biscuits, Make-your-own Belgin Waffles, Fresh Fruits, along with your usual 'Continental' breakfast offerings. BOY and was it SPECTACULAR the following morning. Even the large room it was served in felt like a sit-down restaurant! Our room's air conditioner was on the fritz so we called to the front desk who IMMEDIATELY sent the manager over to check it out. He MOST graciously switched us conveniently over to the room directly across the hall. Not a problem what-so-ever for us. It was so quick and easy we took no notice of it what-so-ever. The pool is safely located within the interior courtyard of the Inn where your children, family & friends can enjoy themselves in safety and comfort near a lovely-manicured main garden and smoking gazebo. We felt extremely comfortable letting my best friend's teenaged daughter swim at her ease around a most family-oriented setting where we were just a short walk away if she needed us. Our SPOTLESSLY-clean room was nicely large and even had a separate closet door next to the bathroom where clothes could be hung neatly and out of the way. I'd never seen that at a moderately-priced hotel before. Very nice touch. The bed was MOST comfortable and generously equipped with 2 sheets, an over blanket, THEN the top covering layer. Not too bad. I've seen much less coverings on comparable hotel rooms. We were VERY surprised to find not only a mid-sized fridge in our room but ALSO a mini-microwave to top! An unexpected absolute delight. There was EVEN a lazy-boy armchair inside for added comfort and a fabulous feeling of ease and relaxation. If you would like to cap-off your long drive with a cold beer or interesting mixed drink, there is a most welcoming pool lounge and full bar situated right off the main check-in building. Tables are a STEAL at only $1 every 10 minutes or $5 an hour. On Friday & Saturday nights there is even LIVE musical acts entertaining guests. We thoroughly enjoyed the band playing the evening we stayed over at Riverside Inn of Macon, Georgia. I HIGHLY recommend guests save themselves $75-100 dollars and consider booking your stay at THIS particular Best Western Inn. It is ABUNDANTLY clear that the new owner has put ALOT of money and love into it; is readily AVAILABLE to see to your concerns, and truly DEDICATES his time in seeing to it that visitors are his TOP-priority every minute of his day. (I even saw him weeding the garden, and DUSTING, the piano in the main hall during my stay!)

"Avoid this location"

2
13/06/2016

1. Loud and Raucous noise in the hallways from 9:45 - 11:15 2. Stairs are peeling; carpet is ripped 3. Hair on the toilet seat 4. Never sent confirmation email after phone booking 5. We were charged over $20 more than the quote over the phone while booking 6. Except for the lobby which seems to be renovated, this hotel is a dump!

"Hope the rest of our hotels are as nice as this one!"

5
12/06/2016

Everything about this hotel is excellent, from our check in with Miss Vicki to the room and the included breakfast was first class. We would highly recommend this as a place to stay. Kinda wished we were here for more than one night. They also have a lounge, which we did not go to, however the other guests at breakfast raved about it.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Bob We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western Riverside Inn Macon, GA

"Good for one night passing through"

3
11/06/2016

We stayed here for one night on a road trip to Florida. Average for what we paid, pretty much what you would expect. Nothing fantastic, nothing awful, conveniently located off the highway. Staff was very friendly. Room was fine, if a little noisy.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Tricia Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn Macon, GA

"Nice, Clean, Friendly Stay"

4
11/06/2016

I'm not usually a fan of Best Western Hotels, but my understanding is they're revamping and rebranding themselves. They're updating their properties, renovating rooms and cranking up the service. And it shows. We had a nice comfortable stay. The only blemish? They were promoting a "hot breakfast," which led us to believe it was more than just another tired continental breakfast. It turned out to be the same old thing - the "hot breakfast" was a few chafing dishes with instant scrambled eggs, pre-cooked sausage patties, biscuits and gravy, etc. They did have a waffle iron. The rest was the usual offering of yogurt, bread (for toast), bagels, muffins, etc. It was fine; it just wasn't what we were expecting for a "hot breakfast." Stay here. With 66 hotels to choose from in Macon, you can do worse than number nine on the list. We'll be back.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Tom We are so glad that we exceeded your expectations. Your comments are very important since it gives us the opportunity to improve our services. Thank you for choosing our hotel and for posting this review. Best Western Riverside Inn Macon, GA

"Great First Impression"

5
09/06/2016

This is a great property. The lobby is beautiful and very inviting with the chandelier and open staircase. The staff was extremely helpful and pleasant. We will stay at this property again in the future. Easy on and off the freeway with restaurants close.

"Not the worst hotel I've stayed in, but very close!"

2
04/06/2016

First of all, I have to disclose that I booked the wrong Best Western in Macon. Apparently there are two, and I screwed up - big time. We are traveling to Orlando with our five children and my mother-in-law, so we booked this hotel and requested two adjoining rooms. The hotel did honor for that request. For that, and the fact that the rooms were partially updated and relatively clean; they earned a "Poor" rating from me instead of "Terrible". Since we were driving from Cincinnati, we arrived late - around 11pm. We walked into the lobby to find no one at the front desk - just a guy slapping his girlfriend on her bottom as he was carrying her around the lobby. When they saw us, he put her down and she went behind the desk to check us in. After the super-awkward and unprofessional check-in, we figured out that all of her and her boyfriend's friends were partying in the parking lot and ...luckily, our rooms were far away from the lounge attached to the hotel. As other reviewers have stated, the smoke-free hotel smells very smoky. The rooms were nothing special, but they were partially updated and at least they were clean. The bathrooms are in serious need of updating. In the morning, a hot breakfast is provided from 6:30-9:30. My family arrived at 9:15 and it was obvious that the woman stocking the food and cleaning that area was upset about the fact that we were there close to the end of closing. She kept sighing every time we would take something from the bar or fill a glass. We are quickly and were cleaning up our tables at 9:32...she had already turned most of the lights off and the TV in the room, so we were pretty much sitting in the dark. We tried to speak to a manager upon check-out, but there wasn't one on duty. I wouldn't recommend this hotel the way it is currently being run. Definitely stay at the other Best Western in Macon...not the Riverside Inn.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kristy It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western Riverside Inn Macon, GA

"Not so much"

2
31/05/2016

We had reserved a king bed and given 2 queens. Very tired when we arrived so didn't request a change. Mentioned it at checkout and was told, rudely, "You scheduled with administration." Okay, so what does that mean. "she just kept repeating, we didn't do it." Not helpful. Breakfast was the usual - dull normal. Probably would not stay again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jan: On behalf of our staff, we sincerely apologize for the problems with your reservation. This is certainly not typical of our hotel or our services. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Riverside Inn Macon, GA

"Reasonable price and clean"

3
29/05/2016

Stopped overnight on our way to disney. Staff friendly, room clean, bed comfortable, complimentary breakfast. Would stay again. For the price it is what you would expect, no bells and whistles but fir one night good. Parts of the room upgraded, bed was very comfortable, breakfast eggs sausage bisquits coffee juice waffles pastry...would recommend

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jennifer Thank you for choosing our hotel as you traveled to Disney. Your comments are very important as we work to make sure our hotel is up to par. We do hope the remainder of your trip was safe. Please come visit again when you are in the Macon area. Best Western Riverside Inn Macon, GA

"Just Okay"

3
27/05/2016

Booked because of great reviews. Check in service was nothing great! No elevator for our 2nd floor room. 2nd Floor smells like smoke & curry. Room was super dusty. Wrote "Clean Me" on bedside table. Tub doesn't drain. Gross matt in bottom of tub. I'm hoping breakfast will be as good as the reviews because the room certainly isn't! Locos for dinner was awesome. Walked there & back. Very safe place to stay!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Suzanne It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western Riverside Inn Macon, GA

"Very happy"

5
23/05/2016

I was very happy with the service at this hotel and the cleanliness of the room. The beds were very comfortable and the pillows were perfect. The free breakfast is over and above what I thought it would be. The service of the waitress was excellent. I would highly recommend this hotel, it was my fist stay there but I will be going back.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Joan Our goal is to have "very happy" guest. Thank you so much for choosing our hotel and for posting this review of your visit. Please make us your home when you come to the Macon area. Best Western Riverside Inn Macon, GA

"Great Hotel"

5
19/05/2016

They are definitely the best, Great staff, especially Benita, she goes out of her way to make sure everyone has a happy stay. While being on the road for business, it's important to feel comfortable and they're top notch when it comes to that very clean including the lining only complaint that I have, is when my stay comes to and end.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Robert Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, we are proud to be your home away from home when you come to the area Best Western Riverside Inn Macon, GA

"fun"

4
17/05/2016

great place for friends to gather for all abb related...great bar and excellent bartender. reasonable rates. the lounge there also has very good entertainment. I have stayed there 3 times for 5 days each time. will do so again

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience and for choosing our hotel. Best Western Riverside Inn Macon, GA

"Great hotel at a great price!! "

5
17/05/2016

Very clean. Breakfast staff very helpful and attentive!!!!! Is super close to I75. 10 minutes from the convention center I was attending. Overall the hotel has great service and very clean!!! I stayed 2 nights with friends. We're all very please

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Caridad1717 We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon, GA

"No Knock policy"

3
16/05/2016

The first thing I do when I get in my room is lock and latch my door. Soon after I entered my room someone tried to enter with the master key. Thanks goodness the latch was on. Then they went to the room next door and tried to enter through the adjoining door, but I'd lock that one when I entered the room as well. I called the front desk and told them and they said they were doing some work on the room next door. That was no reason for them to try and enter my room without knocking.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We are so sorry that someone tried to enter your room. We know this makes you feel very uneasy, we found it was a maintenance worker that did not know you had checked-in. we do apologize. This is not typical for our hotel and we do hope you will give us another chance to prove we are a great place to stay. Thank you again for choosing our hotel. Best Western Riverside Inn Macon, GA

"Good location"

3
15/05/2016

The hotel is in a good location. Not far to go to some good restaurants. Front desk was very friendly. Our room was good. Although it smelled a little of chlorine although the pool was outside. Not sure why our room smelled? The room was updated. Over all it was a nice room.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Lisaiz Thank you for choosing our hotel recently when you visited Macon. We appreciate your business and hope you will visit us again when you come to our area. Best Western Riverside Inn Macon, GA

"Nice hotel but a few issues"

3
09/05/2016

Customer was ok we were greeted with a hello but no smile. The hall way was hot. My room was ok , but I don't know where the mosquitos was coming from. Need to find out where the mosquitos were coming from. Bug Light

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel. We are sorry that you were bothered with mosquitos. We will address this issue immediate and make the necessary repairs. Again, thank you for staying with us. Best Western Riverside Macon, GA

"A nice motel in a good location"

4
06/05/2016

This BW is located just outside the downtown area of Macon. Very easy to reach off I 75. Clean, nice rooms and for a decent price. Typical BW breakfast. We will stay here again when visiting Macon on our way south to Florida

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear James Thank you for choosing our hotel on your way to Florida. We are so happy to learn that you enjoyed your visit. We do hope you will visit again when you travel in the Macon area Best Western Riverside Macon, GA

"Great place to stay"

5
04/05/2016

I stay at Best Western Hotels whenever possible when traveling and vacationing. Best Western offers the amenities I like and I have yet to find one that was not well kept and maintained. I have never encountered an employee who was not very friendly, courteous and willing to make the stay the best. Thank you Best Western.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Larry We are so glad that you found us to be a great place to stay. Thank you for choosing our hotel and for posting this review of your visit. We look forward to seeing you again soon. Best Western Riverside Macon, GA

"Southern Comfort"

5
03/05/2016

Best place to stay in Macon. Complimentary hot breakfast, powerful hot showers, and southern hospitality galore. Vicki welcomed everyone to breakfast and assisted when needed. She is a gem. I would recommend this Best Western to anyone needing a home away from home in Macon.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for such a wonderful review. As always it is a exciting to learn that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Best Western Riverside Macon, GA

"Great Accommodations"

5
02/05/2016

This Best Western has everything one would want. A bar/lounge with live music and karaoke. Food establishments nearby. A great pool and a nice gym. I totally enjoyed my stay and would stay again on my next trip down.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Carl We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western Riverside Macon, GA

"Conformation of room doesn't nean you're going to get it"

4
01/05/2016

I reserved a non smoking king bed room for one night. On my arrival, I got a room with twin queen beds in it. Why go thru with reserving a particular room when you don't get it when you check in. Too tired to change rooms, just went to bed. May think twice about BW next trip...

"friendly"

5
26/04/2016

this is our go to place whenever we are traveling from Ohio to Florida. We wouldn't stay anywhere else. The staff is friendly and always remembers us. The rooms are beautiful and the breakfast is a full breakfast with eggs, bacon, sausage, sausage gravy, waffles etc. It is right off I-75 and has restaurants right near by.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Roger Thank you for always choosing our hotel as you travel from Ohio to Florida. It is our pleasure to have you stay with us. We are proud that you enjoy our facility and our southern hospitality. We always look forward to having you visit. Best Western Riverside Inn Macon, GA

"A decent place to stay"

3
18/04/2016

comfortable beds quiet and convenient a very good room for the price. I would definitely stay here again. We were in town to get together with friends and make music at a club downtown so we didn't spend any time using any of the hotel amenities so i can't speak to that aspect.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jimmy Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn Macon, GA

"Pleasure trip"

5
11/04/2016

Exelant Accomodation and Localtion GOOD sERVICE Good rates Pleasant staff neat clean rooms updated lobbey good brekfast easy on a nd offf the highway good restauants within walking distancee to the hotellsafe secure location n d

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Don Thank you for choosing our hotel and for posting this great review of your visit. Please make us you home when you visit the Macon area. Best Western Riverside Inn Macon GA

"breakfast was wonderful... real food, and such sweet and professional help (VICKI) with getting us fed! :)THANKS"

4
10/04/2016

Process for check in and out was smooth, and we needed to get out early since we had appt (with Mercer college.) Nothing super over the top, but clean and working HV/AC, lamps, frig, etc. Highlight was breakfast- substantial real food, clean, with very friendly and professional staff to help get us fed. THANKS

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Bryan It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience and for recognizing Vicki and her work to make our guest happy. We appreciate your business and hope you will visit again soon. Best Western Riverside Macon, GA

"Clean and Convient"

5
09/04/2016

I read some of the nasty comments about this location, luckily I did not believe them. This facility was clean and hospitable. The staff was very friendly and helpful. We will certainly return on our next trip.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for this review, it is very rewarding when our guest enjoy their visit and our hospitality. Your business is important to us and is always appreciated. Best Western Riverside Macon, GA

"Bad odor"

2
07/04/2016

The beds were fairly new and they were comfortable, if it wasn't for that we would have been extremely unsatisfied. There was a bad odor as soon as you walked into the lobby and in the room as well. It smelled like stale smoke and something else that we didn't recognize. The lobby and hallways need new paint and carpet. Also there is a bar attached to the hotel but it isn't owned by the hotel, it was a typical "dive" bar and kind of seedy looking. We were disappointed in that because we were under the impression that the hotel had a restaurant and lounge and we were looking forward to staying in for dinner and drinks after a long day of travel. This property needs a complete makeover and they would be smart to buy the bar and turn it into a restaurant and lounge.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Cindy Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. We sincerely apologize for the odor you mentioned and any inconvenience to you. We appreciate your business. Best Western Riverside Macon, GA

"Great value; wonderful breakfast"

4
02/04/2016

We stayed in Macon in order to attend a ceremony at Warner Robins AFB. It was a perfect choice for that purpose. The greatest strength of this hotel was the breakfast hostess, Vicki. I've stayed at plenty of hotels that offered free breakfast, but never one that had such an attentive hostess. It was as if Vicki made it her personal responsibility to see that we were well satisfied. I chose this hotel because it was dog friendly. However, I was a bit disappointed when my furry friend was, according to the person at the front desk, unable to walk through the lobby (leashed) with me.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Tamara: Thank you for choosing our hotel as you attended a ceremony at Warner Robins and for posting this review. It is rewarding to learn that our guest found us to be a good value and a great place to stay. We appreciate your business and hope you will visit us again. Best Western Riverside Macon, GA

"One night stay"

2
27/03/2016

This was a good place to stay for the night. The room and bed were very nice as well. I really would not recommend this hotel for a long visit. When I first arrived at the desk, the person behind the counter wasn't talking business friendly to another guest. This was a non-smoking facility but when I arrived all I smelled was smoke. The breakfast wasn't all that good.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Macon GA

"Awesome breakfast "

5
27/03/2016

The food was awesome and the room was awesome. Vicki did a fantastic job keeping breakfast stocked. They had eggs, sausage, biscuits, waffles, gravy, fruit, yogurt, cereal, oatmeal, and pastries, drinks they had orange juice, apple juice, milk, water and the all important coffee. I loved it all was great.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jeanie Thank you for choosing our hotel and for posting this review of your visit. We are so glad that you enjoyed your visit, especially the breakfast. Please make us you home when you are in the Macon area. Best Western Riverside Macon, GA

"Filled a need, while a little too "exciting""

3
21/03/2016

Stopped here for an overnight on my way down to Florida. Check in went smoothly, and while the lobby did have a slightly odd smell, my room was fine. I travel with my small dog, so there is an additional fee for this hotel, as with all Best Westerns. Left the building to go get some food, and saw multiple police cars in front of the building. After returning, I stopped up front to inquire what the issue was, and found out that apparently the lobby had been robbed. It was blocked off with crime scene tape. I had heard nothing in my room (all the way in the back) and had no issues with my stay, but as a solo female traveler, it might make me pass by next time, and attempt to get to the next town South (as multiple friends of mine state that the bypass hotels often have crime issues). I will say that the staff was nice, and good at their job. Breakfast was insanely busy, and therefore I ate standing, but the lady working that area apologized profusely that there were no more chairs. Room came with free wifi (after getting passcode from the desk).

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest On behalf of our entire staff, we apologize for the situation with the police and being robbed. We can assure you this is not typical of our hotel or the area where we are located. This must have caused you some concern for safety and we are sorry this happened during your visit. Please give us another chance to prove we are a great place to stay Best Western Riverside Macon, GA

"Very convenient"

4
21/03/2016

The room was clean & convenient for an over night business trip with a microwave & mini fridge. The Free Breakfast was really good too & enough choices to pick from. It was a little disappointing not being able to get a late check out but Will for sure stay there again on my next business trip or passing through.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Ruth Thank you for choosing our hotel and for posting this review. We are so glad that you found us to be clean and convenient. Most of the time we can honor a late check out but sometimes circumstances will not allow. We look forward to having you visit again soon. Best Western Riverside Macon, GA

"Great stay"

5
20/03/2016

This is a great place to stop when you are leaving the north to head for the south... they are really nice and appreciate the hospitality that the workers go out of the way to give you. Great Southern welcome for those travelling

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Ron: Thank you for choosing our hotel and for posting this review. It is rewarding to learn that you enjoyed our services and our southern hospitality. We are also a good place to stop going south to north - please come back soon. Best Western Riverside Macon, GA

"Asked For NonSmoking Room"

1
18/03/2016

Booked nonsmoking hotel room online. Arrived in hotel to strong smell of smoke. Even worse, arrived in non-smoking room to strong odor of smoke, two ashtrays, and smoking burn holes in bed linens. Called front desk and they swore this was a nonsmoking room. It is clearly a smoking room. They don't have another room to move us too so we are having to look for another hotel in the middle of the night as my asthma is now flaring. Very displeased.

"Spring break..first stop south"

4
18/03/2016

We wanted to get south of Atlanta before stopping for the night. After construction that slowed us down and stopping at 2 hotels that had no rooms, I called ahead to this one. Although it was a 2 star, reviews were good, so took a chance. Checked in at 3:30 am to a friendly desk clerk, Bill. Room was clean and spacious. Beds comfy with extra pillows. Noise level was non existing so insulation was great. Breakfast I got there to late to see it all but honey buns, juice coffee and cereal, which was fine for us. (Open until 9:30; but we slept in since we got in so late). Staff was very friendly from the maids to the checkout clerk. Rate was $72 for spring break AAA discount. Very nice hotel for the money. I would definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Connie: Thank you for choosing our hotel and for posting this review. It is always good to learn that our guest enjoyed their visit with us. We do hope you will visit us again when you are in the Macon ara. Best Western Riverside Inn Macon, GA

"Great Stay"

5
13/03/2016

Was in town for a meeting and researched where I would stay. Settled on the Best Western. This is a clean, well staffed, and well lit property. The breakfast is great and the lady working there is wonderful and makes you feel at home. The check in and out was easy and I enjoyed talking with both of the staff. If you are there on a Tuesday and enjoy live music, an added bonus is the open mic jam that is at the bar in the front adjacent to the hotel. Amazing local talent that highlights the best of the Macon area.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon, GA

"Good stay, but hate that shower!"

4
12/03/2016

We stayed here two nights while visiting family. The room was reasonably large, and had enough furniture. The staff was very friendly. We did have one issue with the plumbing--the shower is placed much too high, and can't be moved very much. We had lots of water on the floor, and wasted a lot of towels cleaning up the mess the shower made. The breakfast room is large, but the choices were a little limited. When we visit our family members again, I would return.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jerry Thank you for choosing our hotel while visiting family. We are sorry that the shower was a problem, we will address this issue immediately. Again, thank you for choosing our hotel. Best Western Riverside Inn Macon GA

"Great half way point if you're headed to Florida!"

4
12/03/2016

We booked through the Best western reservation line at 10 pm the night of our stay. We were tired and just needed a place to crash on our way to Florida. We were able to book a room with a veterans discount. This old hotel has been completely remodeled and for the price is an excellent stay. Rooms were comfortable and clean. Great free breakfast. For the price I would have expected much less cleanliness and amenities. ??????. Thanks Best Western!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for taking time to post this review and rating of your visit. Your business is very important to us, please make us your home when you are in the Macon area. Best Western Riverside Inn Macon GA

"hotel survey"

4
06/03/2016

excellent hotel, plenty of restaurants and gas station nearby. Awkward access to 75 Southbound. Well posted and construction finished in the area. Look forward as we will be staying there on way back home.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Anthony" We are so glad that you found us to be an excellent hotel in a convenient area of Macon. Thank you for choosing our hotel. We look forward to seeing you on your return trip. Best Western Riverside Inn Macon

"An Excellent Hotel"

5
05/03/2016

I really enjoyed staying at this hotel on our drive back from Florida. It was easy to access from the highway but it was set back from the road so the rooms were very quiet. The hotel had a really nice courtyard with a pool and a very attractive and spacious breakfast room. Vicki kept the room clean and she was very friendly. One thing to note: there is no elevator so ask for a ground floor room if you have a problem with carrying luggage upstairs.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Janet: Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Best Western Riverside Inn Macon

"Great breakfast, friendly staff"

4
04/03/2016

The breakfast area was roomy, very clean and bright, and the food offerings were the best I've encountered at a hotel in recent years. Staff members were all very friendly and kind. I enjoyed meeting them. Our room was quite comfortable. The price was good...I recommend this hotel!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Mary: Thank you for choosing our hotel and for posting this review of your visit. Your business is important to us and we hope you will visit again when you are in the Macon area. Best Western Riverside Inn Macon

"Quick overnight"

3
03/03/2016

If someone else hadn't been paying for the room, I would not have given this place a chance!! When you walk in the lobby, it's nothing but stake cigarette smoke!! They have a bar attached & people smoke outside. The corridors are stale smoke smell too. I am highly allergic to smoke & was very worried!!! The room, however, was clean & just fine for one night. I'll update on breakfast in the morning.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Melissa: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. Best Western Riverside Inn Macon

"A good place to stay"

5
29/02/2016

Best breakfast in Georgia and a great place to stay. Good dinner food just down the road and easy get on and off on I75. The bed was very comfortable and the eating area was the biggest I have ever seen at a hotel. They had tables and booths and not all crowded. Checking in and out was a breeze.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Claud Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn Macon, GA

"Very nice hotel"

4
27/02/2016

It was a very nice room. Clean. Staff was very friendly. Excellent breakfast with real eggs and home made biscuits. Vicki was friendly and helpful. Would stay here again if in the area! Has a nice lounge as well

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Connie: We are so glad that your enjoyed your visit at our hotel. We will make sure that Vickie knows that she made a difference by being friendly and helpful. We appreciate your business and hope you will make us your home when you are in the Macon area. Best Western Riverside Inn Macon, GA

"You won't find better for this price!"

3
18/02/2016

I had stayed at the Best Western Riverside Inn before, but it had been a year and several hotels ago. I had forgotten how well an older property can be presented with a large helping of maintenance, cleanliness, and warmth from the staff. From the moment I chcked in (the lady at the desk noticed I had cut my finger and insisted on going to find me a Band Aid), to the time I checked out, everyone was asking how things were. And the best part, the asking seemed like genuine concern, not rehearsed. The room seemed to be in good shape, everything worked properly and felt clean. The breakfast was normal hotel buffet fare, but it too was served up with a dose of Southern Hospitality. In short, this is not a Five Star property and doesn't pretend to be, but if you are looking for top of the line in this price category, look no further

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Bufordsightseer: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western Riverside Inn Macon

"Best Place to Stop"

5
16/02/2016

WE have been driving to FL from MI for over 10 years. WE stop @ this Best Western every time. WE are very tired when we arrive. At check-in we are greeted by a friendly smile and warm welcome. Some of the staff remember us . The rooms are very clean, I am a germ nut. don't like germs. NO smell of smoke or PETS. But best of all they have a great breakfast FREE . Everything you need. And the lady Vicki is the greatest. She knows us, always has the food hot and ready. If you need something special she will go out of her way to get it for you. Vicki keeps it very clean. Best Western is lucky to have her. She does a great job!!!!! Thanks VICKI

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Joanne Thank you for this kind review and rating of your visits with us over the 10 years that you travel to FL. As a returning guest, it proves that we are consistant with our services. You are so right, Vicki is truly an asset to our hotel and our guest. Thank you for noticing that. Your business is important to us and is greatly appreciated. We look forward to your next trip. Best Western Riverside Inn Macon

"Very good at this price "

5
14/02/2016

We paid $78 including taxes and will plan to stay again en route to Florida. The young woman at check in was welcoming and helpful. The room was very clean. The beds were comfortable and provided a variety of nice pillows. The breakfast included sausage, gravy and eggs served by a very helpful and pleasant woman. The room offered free wifi and frig plus enough room to accommodate bikes. The heater worked well but didn't offer thermostat numbers so it was hard to regulate heat. The towels were scratchy and what you'd expect at a budget hotel.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Jeanne: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western Riverside Inn Macon

"Great place to stay"

5
13/02/2016

Clean and comfortable room but the best thing about this hotel is the friendly and helpful staff. They went out of their way to accommodate my requests. I needed to leave my car here for a couple of days and they were very nice about allowing me to park there while I went with a friend for a few days.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Don: Thank you for this review and rating of your recent visit with us. We are so glad that you found us to be a great place to stay and that we could help with your car. Please make us your home when you visit the Macon area. Thank you again for choosing our hotel. Best Western Riverside Inn Macon

"Nice stay in Macon"

3
06/02/2016

After a bumpy start (given a queen room despite a king reservation - corrected with no problem! and a couple minor things) we enjoyed our one night's stay. The room was clean and very quiet. Despite good intentions, we didn't use the fitness center, but it was very adequately outfitted. Breakfast was very good. As other travelers have mentioned, Vicki was on duty, and did a great job making sure her guests were well fed and taken care of. Would stay again. Nice property.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: We are so glad that you enjoyed your stay with us and Vicki southern hospitality. Please make us you home when you visit Macon again/ We appreciate your business. Best Western Riverside Inn Macon

"Nice Hotel with Very Good Value"

4
05/02/2016

My son and I stayed here for one night. We made reservations in advance. The hotel is convenient to Interstate 75. It has an outdoor pool and exercise room. The breakfast area is one of the largest I've seen of its type, being a free breakfast style. It was good and had nice variety of food. I'd stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear DDLOhio: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn Macon

"Good price -- older motel"

4
05/02/2016

Convenient location to interstate on a frontage road. Hotel had a great rate and the rooms were large and clean. Didn't use any facilities other than breakfast offered. No problems with anything and we just stayed overnight.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Leslie We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon

"Beware"

3
05/02/2016

Confirmation does NOT quote actual or additional charges. Deceptive, misleading wording. Customer support has not acknowledged complaint, still waiting after 5 days. Requesting a refund of additional/hidden charges.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Wayne: We do apologize for the problem that you experienced at our hotel. This misunderstanding is certainly not typical of our hotel and services. Your business is important to us and is appreciated. Best Western Riverside Inn Macon

"Really and truly a cold rainy night"

4
29/01/2016

We were driving down I-75 to take I-16 to Savannah. It was raining hard and it was a cold rain. We saw the Best Western off the freeway and decided to stop and give it a try. Value for the cost was very good. Our room had been updated. Nice beds and linens. New carpets and furniture. Free internet and a free hot breakfast. Bathroom was clean. Newer tiles and countertops. I was impressed especially for what we got versus the cost of a nights stay.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western Riverside Inn

"Good for price"

3
29/01/2016

We booked hotel half hour before arriving. They didn't have it in computer, but she just wrote down info from my email confirmation and it wasn't a problem. The flat screen LG TV llooked newer but channels were grainy. Many stations didn't work because the hotel/TV isn't set to accept digital channels, only analog. Get with the times BW and add digital channel support. :)

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest We sincerely appreciate your time and effort to write this review. We are so sorry about the TV reception. Rest assured this been addressed in order for us to improve our services. Again, we are so sorry this happened to you. Your business is important to us and is greatly appreciated. We hope you give us a chance to serve you again. Best Western Riverside Inn

"Grear Hotel"

5
28/01/2016

Very Clean. Great Employees. Really enjyed my stay and I am a very "finicky" Road Warrior with many thousands of miles under my belt and dozens of motel stsys. You won't go wrong staying at this Best Western.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Elmer: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn

"Excellent price and clean room"

5
25/01/2016

Stayed here for one night while in Macon and we were well pleased with the price for a clean room. Stayed on second floor and heard no noise from anywhere and everything was so clean. Had a good view to the pool but it was covered for the winter. The staff was very well informed and very nice. The breakfast was very good and hot. We were there on a Saturday night and there was a live band that played in the lounge that we enjoyed very much. When in Macon I will not hesitate to stay here again and would recommend this hotel to anyone.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: We are so glad that you found our hotel to be a good value with clean, comfortable rooms. Your business is greatly appreciated, please make us your home when you are in the Macon. Best Western Riverside Inn, Macon

"Great nights sleep"

4
20/01/2016

This is my stop over place while traveling from TN to home. I always try to het the same room as it is near an exit and extremely quiet. The staff is always very accommodating . I've never eaten here as I leave before breakfast starts. My only complaint is that the foyer where the front desk is smells like a dirty ashtray. As I'm very allergic to cigarette smoke I try to get out of there as soon as possible.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Sams Girl Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Inn Macon

"Almost a 5 Star Hotel"

4
17/01/2016

Large, spacious hotel. Room decor was very nice, the bed very comfortable. Front desk staff was very friendly and helpful. Very good breakfast, with plenty of options. Only reason for not giving this hotel 5 stars was the way I was treated by the manager when I attempted to do some laundry. After inserting the correct amount of money for the washer, it would not work, front desk called the manager, who checked on the machine. He asked me how many quarters I had put in, I told him 7, he looked at me and said you didn`t put any money in, did you. I was stunned at his comment. The other issue was the smell of curry coming down the hallways from the managers suite.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Laurie Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western Riverside Inn Macon West

"good value"

5
17/01/2016

We stayed one night on the way south. Easy access from I75. The check-in was quick and easy. Good bed, Good shower, Good internet. Good breakfast with hot eggs, biscuits, sausage and gravy. Good price.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Ohio Dave: We are so glad that you found us to be a good value and you enjoyed your visit with us. We appreciate your business and hope you will stay again when you are in the Macon area. Best Western Riverside Inn Macon

"Breakfast Bar"

5
12/01/2016

This was the most well organized, delectable motel breakfast we have ever had the privilege to eat. Vicky was a gracious hostess and asked often if we needed anything. She kept everything extra clean, always cleaning tables and breakfast bar area. This was our first visit to BW, Macon, GA but will definitely not be our last. We have an opportunity to attend an annual event in Macon and will choose BW as our hotel of choice.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Linda C We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western Riverside Inn

"Excellent hotel"

5
12/01/2016

Clean, very attractive and comfortable. Very good breakfast, convenient location, staff was the best. Some noise from neighboring shower. Spotless room and comfortable bed. No issues. Will definitely look forward to seeing this place again when traveling through GA.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Recent Guest: Thank you for your review and rating of your visit with us. We truly appreciate your business and look forward to seeing you again soon. Best Western Riverside Inn-Macon West

"Travelling with a dog"

4
09/01/2016

Beds were comfy, room was clean, and breakfast and the staff overseeing breakfast were very pleasant and helpful. All those travellers with dogs were put at the back of the hotel. No grass to walk the dog close by, so just have to use the parking lot. Hotel is close to lots of restaurants. Breakfast was good with scrambled eggs, bacon, biscuits and sausage gravy, waffles, yogurt, fresh fruit. Staff were in the room and went around asking everyone if they had everything they needed.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Recent Visitor Thank you for such a wonderful review. As always it is a exciting to learn that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Best Western Riverside Inn

"Ok for short stay, older hotel and it shows"

3
04/01/2016

We stayed here during a drive to Florida. This hotel was a classic case of you get what you pay for. Older hotel that shows and smells it's wear and tear. The tv was so fuzzy that we could barely see any channels. Rooms are very small with not much room to move around. There is a breakfast room but if you are in a back building you have to walk outside to get to it. However, there were quite a few options for breakfast including waffles. The room was also quite large with plenty of seating. All the employees we interacted with were very nice.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: Thank you for you review of your recent visit. We will address the TV issue and make the improvements. Your business is important to us and is appreciated. Best Western Riverside Inn

"Pleasantly Surprised"

5
02/01/2016

????????Two thumbs up on Best Western at Riverside. You won't find a cleaner hotel. Building is older, but updated and kept in immaculate condition. Bed was very comfortable. All nice furniture and great breakfast area. Everyone who works here was very polite. The breakfast area was spotless, and the food very good with plenty to choose from. Lady attending the breakfast area was as pleasant as can be and very helpful. We stayed on 2nd floor, close to the front. I am not sure what traffic noise others complained about as we were close to I-75 and heard nothing. The parking lot is very well lit, which is a huge plus for us! The only thing that would not get five stars is the size of the bathroom. It was a little cramped, but definitely not a deal breaker. We would not hesitate to stay here again. Not over-priced. Excellent deal...Thank you from two Northern Indiana travelers!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: Thank you for your review and rating of our hotel and staff, especially the two thumbs up. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western Riverside Inn Macon

"Not for families"

2
21/12/2015

The hotel property is connected to a lounge with a bar atmosphere. The entrance to the lobby and the entrance to the lounge are about 20 feet apart. We could not cancel our reservation and the first room we looked at had a bad smell. The staff did give us another room in the back of the property which was away from the lobby area and bar. I would not stay here again if I went to Macon, Georgia. There are many nicer choices two miles up the road.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
We are so sorry that you were not pleased with our accommodations. Your business and your comments are very important to us. Thank you for taking time to post this review so we can make the necessary improvements We do appreciate your business. Best Western Riverside Inn Macon

"Good Travel Stop"

5
15/12/2015

Stayed one night on way from Chicago to Ft. Myers. Liked it so much that we stayed again on our way home. Nice clean updated rooms. Pool looks nice although it was closed for the season. Nice hot breakfast with bacon! Also maybe it iwas just because we were in the south but both times they had the best biscuits and gravy we ever had.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western Riverside Inn Macon, GA

"Good place to sleep"

3
10/12/2015

I stayed overnight on business. The room was clean and I had no issue with the condition. The tv reception was awful. The only channel I was able to watch was HBO and I had already seen the movie. Good place to stay if you need a place to sleep and then move on.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Robert: We are so sorry that your TV did not work properly. Always let us know of these things as soon as possible so we can make the necessary repairs. Your comments are very important since it gives us the guest experience and we can make upgrades as needed. Thank you for staying with us. We do hope you will give us another chance to prove we are a great hotel. Best Western Riverside Macon.

"Great Stay, Great Breakfast!"

5
06/12/2015

Our family visit was very affordable, warm, peaceful, and cozy! The hotel has a pleasant scent time you walk in. The front desk clerk Benita was very helpful, professional, and inviting. I told her exactly what I needed regarding my stay and she made sure my family and I had it. A part of what I needed was some good, quality, and hot breakfast..... It was the Dining/Breakfast attendant Vicki that made sure everything was fresh and that she was available for anything. She even ask if we wanted fresher biscuits! And we enjoyed the breakfast, great to eat watching a big screen TV in a clean dining area! Try the place for yourself!

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Nicole: Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. Thank you for choosing our hotel. Best Western Riverside - Macon

"Best place to stay in Macon"

5
30/11/2015

I cannot say enough about this motel. The property is in great order everything is clean and well functioning. The staff are all well trained to help when needed. The location is convenient to downtown and shopping. Very quiet, clean and well run property! Keep up the good work

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Valued Guest: We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Inn Macon

"David"

5
29/11/2015

Our stay was very nice. The hotel is older but very nicely remodeled. The room was quiet and very clean. The staff was very polite and helpful and seemed to take a lot of pride in their hotel. We would recommend this hotel as a great value in today's economy.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear William It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Your business is important to us and is greatly appreciated. Best Western Riverside Inn Macon

"One night stay"

4
25/11/2015

The motel was selected on the basis it was Best Western. Our experiences have been wonderful. This motel was exception with the exception of the odor of our room. It was musty and covered with an air freshener. Both of our beds were very uncomfortable. We felt like we were sleeping on plywood covered by a thin mattress. The mote has a beautiful lobby, beyond anything we have seen at a BW. I wish the rest of the motel was as nice.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Darryl: Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western Riverside Inn Macon

"Great place to stay in Macon"

5
15/11/2015

A surprisingly nice stay. Full breakfast. Very friendly staff. An older but more grand lobby and breakfast room than expected. Queen beds, very comfortable. Overall, great value for the money. We'd stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Kate: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western Riverside Macon

"My stay at Best Western Riverside Inn"

5
07/11/2015

I stayed a night at Riverside previously and have never had any issues. Since I don't look at a lot of TV one of the employees recommended two really good shows and she was right about that. Everyone went out of their way to make sure I had a pleasant experience and I would recommend this motel without reservation.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Rodney: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Riverside Macon

"Just Fine for One Night"

3
05/11/2015

This Best Western is adequate for a one night stay. It appears to be an older hotel that once allowed smoking in their public ares. Hallways, public unisex restroom and breakfast area had just a hint of cigarette smell. The rooms was small, but nice. We had a queen size bed with a pillow top on it. For some reason my side of the bed caused me to roll to the middle of the mattress. But with that being said the mattress was comfortable. Bathroom was small, but adequate. The breakfast was typical of Best Western. Don't be fooled when you walk in and only see the drink and waffle station. Continue on and then look to your left and right and you will see the other two statins. Both of the front desk clerks were very friendly. The one in the evening was very warm and welcoming and the one in the morning seemed to beam with happiness. The price was extremely reasonable for a one night stay.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear J W Thank you for choosing the Best Western Riverside for your recent hotel needs. You comments are very important as we strive to offer clean, comfortable rooms at a reasonable rate. Please make us you home when you come to Macon. Best Western Riverside

"rewards"

5
03/11/2015

I stayed at this hotel w/two rooms . I was not told about the rewards program and therefor did not get credit for that stay, It would have been of value for me to receive credit for the two rooms I paid for at that time.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Sharon: Thank you for your comments, we will review the issue with points to insure it is handled properly. We appreciate your business and hope you will visit again soon. Best Western Riverside

"Great Stay"

5
31/10/2015

This motel is a very nice place to stay. It is very clean and smelled great and I had a smoking room. The only set back there is no elevator and with a bad back lugging your luggage up those stairs is not a good thing. People that smoke need a 1st floor room instead of on top floor. The people that drink is not referred to the top floor. Overall a great place to stay,

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Margie: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western Riverside Macon

"Closed to Medical Center Central Ga "

4
30/10/2015

Gave it 4 stars for VALUE & CLEANLINESS. 2.7 miles from MCCG hospital. I was in town for medical test. Perfect place to stay. Very clean well kept older motel. Good free breakfast with typical continental items on the Bar. Comfortable bed. Air conditioner was a little noisy but made for perfect white noise. Very friendly staff. All for total of $ 76.81.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Deb: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western Riverside Macon

"Definitely a 10"

5
29/10/2015

Everyone was great, very friendly and willing to help. Especially Vickie, the lady who works in the kitchen area. The check in staff is always very helpful at check in. The rooms were very neat. The general appearance of the motel is superb. Especially the lobby, as it is very appealing and nice.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Larry Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western Riverside Macon

"Clean Comfortable room"

5
25/10/2015

We stayed at this hotel twice within a week. On both occasions, staff were exceptional at both check in and check out. The room was clean, the beds were comfortable and the hotel was quiet. The free internet worked perfectly. Breakfast was good, better than many more expensive hotels. All in all, this is a good value for the price.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Pam732 I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Riverside Macon

"Good value."

4
24/10/2015

The BW has a great double height entrance with a grand piano, fireplace, sweeping staircase, and welcoming staff. It's a little disappointing that the upstairs corridors feel so dark with low concrete ceilings. The room was OK, bed was comfortable, fridge, microwave and coffee maker all in good working order. A small window overlooked the courtyard pool. The breakfast was good, some cooked options, bacon, eggs, waffles as well as pastries and cereal. Also, there was an incident on I95 the morning I was there and the staff in the breakfast room was warning travellers heading north toward Atlanta of the delays. Only 5 mins drive from the centre of Macon, seconds from I95 and very reasonably priced. If you are travelling through Georgia, this a good overnight stop, but not sure I would be happy to stay longer.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Dsandbj: Thank you for your review and recommendation of your hotel. It is so good to hear that our guest have enjoyed their visit. We appreciate your business and look forward to seeing you again soon. Best Western Riverside Inn

"Cheap price, get what you pay for...."

2
23/10/2015

Stayed here many times, some work has been done to improve the hotel, but not enough. The price is the only reason to stay here. It is a smoking hotel, we have expressed our concerns in our reviews. This hotel doesn't care to make the change. So, we will be taking our money elsewhere. The LQ is just down the road. I rate this hotel between average and poor.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Leland: We are so sorry that you were not pleased with our accommodations. We take our guest comments seriously and strive to make their stay as pleasant as possible. Your business is important to us and is appreciated. Best Western Riverside Inn

"very clean beautiful building"

5
19/10/2015

very clean beautiful building wonderful breakfast beautiful stairway and grand piano in the lobby, staff very friendly and helpful very reasonable price easy to find and get to and vicki was a wonderful hostess at breakfast.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Angela: Thank you for your review and rating of your visit with us. We are so glad you enjoyed your visit. We will pass your comments on to the staff so they know their hard work pays off. We truly appreciate your business. Best Western Riverside Inn Macon

"Great stay!"

4
19/10/2015

Loved the breakfast and Vicki that manages the breakfast room is amazingly helpful and cheerful. She makes the free breakfast feel like fine dining ?? The beds are great and the room comfortable, but the shower in the bath shoots almost over your head and didn't drain well.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Dear Janice: We are so glad that you had a great stay at our hotel. Thank you for your comments so others know of your experience. Please make us you home when you are in Macon. Best Western Riverside Inn

"Nice Hotel"

4
15/10/2015

I found this to be a nice hotel for the area, fair in price, and the full breakfast was a nice surprise. Right of the interstate makes for a good location. Friendly service. I would stay here again in the future.

"beautiful"

5
10/10/2015

This is a beautiful hotel. The lobby is so inviting with a grand piano and stairway. The staff is always friendly helpful. The rooms are clean and well decorated. They have microwaves and fridge in each room . great breakfast

"OK stay"

3
08/10/2015

The hotel is set up very nice with a pool in the middle of a big courtyard. Room was comfortable. Easy access to I75. The only problem we noticed were some bugs crawling around. People at the front desk were helpful and friendly.

"BEWARE BED BUGS !!!"

1
08/10/2015

GOT BITTEN BY BED BUGS at this hotel, We had a group of about 200 people and many were bitten. I had an allergic reaction to the bites that sent me to the emergency room. Manager did not care. Ruined my entire trip.

"Great Place to Stay"

5
07/10/2015

Best place to stay in the area..Excellent room.Breakfast room was very big and a nice place to enjoy your early morning full breakfast. Also had a great meal at S&S cafeteria right down the road. Would highly recommend

"Good stop if passing through."

3
06/10/2015

The Facts: Shared a Double Double room (Room #135) with two kids and wife while visiting family. THE GOOD: The hotel is directly off Interstate 75. The hotel is close (driving distance to lots of restaurants) on Tom Hill Sr. BLVD. The room is clean with updated bedding, TV and furniture. Very reasonable pricing. THE BAD: Tv in the room seemed to have expanded cable with HBO (?), but many of the channels were so fuzzy as not to be watchable. Tiny bathroom and VERY tiny soap. There isnt a bedside table on each side of the bed in the double double room. I know, its a tiny pet peeve, but I wear glasses and like to keep a glass of water by the bed and dont want to put them on the floor by the bed. It's pretty dark around the hotel. I thought about going for a run, but it was pitch black. There is a bar/venue attached to the hotel that was playing on Saturday night. -- There were lots of people in the parking lot and milling around the front of the building that werent guests of the hotel. Desk agents: There was a male agent early Sunday morning who wasnt helpful, and sort of lied to me. I tried to go to the Fitness room around 6:30am. I couldnt enter with my keycard, so I went to the desk to ask when it opened. He told me it opened at 10am after checking his PC. I asked if he could open it for me, and he said no, because its next to a guest room. Im not sure why you would put the fitness center next to a guest room, but I accepted the explanation and literally ran in circles around the parking lot for 30 minutes. I then came in, had some juice and coffee in the breakfast room and checked the fitness room on my way back to shower. It was open! So he lied to me either because he didnt know or didnt want to leave the desk. Cleanliness of public areas: The lobby was clean. The hallways and courtyard seemed clean. The parking lot had some food trash early Sunday morning near the front where the bar is, but the rear areas by the rooms was cleaner. The restroom in the lobby that is across from the front desk was dirty Saturday night, I checked twice and Sunday morning at 7am. I dont know the cleaning schedule, but they need to check more often, especially as this is a restroom that the bar patrons were using also. Fitness room: Small room, with a universal machine, recline bike, treadmill and elliptical and TV.. The room was clean, but I think that was due to NOT being used. The bike and elliptical needed to be plugged in (there were cords), but werent and the cords didnt reach the outlet. Breakfast: The breakfast room is a bit small and crowded for the amount of business on Sunday morning. The room has a weird layout that made it difficult to get around and find a seat. Most tables were occupied by one person. I suggest they get a few smaller tables or chairs for people that just want coffee and a paper. The coffee was fine, the orange juice in the machine was watery, apple juice was fine. There were three (I think) cereals, and one was very stale, so it hadnt been changed in awhile. There was only one person working this busy morning, so I cant complain that fresh biscuits and such took a long time.The lady working seemed to be working as fast as she could.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again when you are in the area.

"Large clean rooms!"

4
05/10/2015

I made the reservation online, but it did not go through and they did not know about it when we arrived. However, they honored the online price and the front desk clerk was very efficient. We were pleasantly surprised by the rooms, which had two very comfy queen beds in a room large enough to have a chair on the side. Breakfast was the usual Best Western Fare, but it was well stocked and good.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
It is so good to know that our guest have enjoyed their visit with us. Thank you for your comments. Your business is important to us and is greatly appreciated.

"Comfortable, Safe Hotel"

4
05/10/2015

The most important thing was I felt safe. We stayed here for one night while waiting to move into our new home in Macon. There are some pretty rough areas in and around the city but this hotel is in a nice area. Room and bathroom were clean and breakfast was decent. This was a great value for the price.

"Noisy at night"

3
01/10/2015

Room was fine - not fancy but good standard for the price. Nice gardens/pool area in the center. People still out there after pool was closed and some noise right up to midnight. There is a bar lounge at the front, next to Reception and there was a lot of drunken noise and singing at 1am. Not pleasant. Breakfast Room big and well set out with a good range.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
It is disheartening to hear about your recent experience with noise at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again.

"Nice Place"

4
01/10/2015

The stay was good but making reservations was a problem. The price on the internet was significantly less. why couldn't the clerk find my reservation when I called but found two cancellations when we arrived? Why were we charged so much more? It seems the clerk needs more training. The cleaning staff and the breakfast worker were most helpful.

Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
Thank you for your review and rating of your recent visit at our hotel. We are sorry that there was confusion with your reservation. This will be addressed so we offer better service. Thank you for staying with us. Please come back soon.