CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Plus Hotel Lake Jackson Inn & Suites, Lake Jackson

4.5/5  - basé sur 204 notations.
702 Highway 332 E, 77566, Lake Jackson, United States - visualizzare mappa

Benvenuto al Best Western Plus® Lake Jackson Inn & Suites!Questo hotel pluripremiato è rinomato per l'eccellente servizio clienti. Il Best Western Plus Lake Jackson Inn & Suites si trova sull'autostrada principale 332 a pochi minuti a sud del centro di Lake Jackson. Inaugurato nel 2015, questo hotel consente di sfruttare al meglio i viaggi d'affari e turistici. Surfside Beach e il Quintana Beach Park si trovano minuti dall'hotel. in alternativa potrai recarti al Gulf Coast Bird Observatory, dove ogni visitatore diventa subito un amante della natura. Center for the Arts & Sciences, Sea Center Texas e il museo di storia sono attrazioni da non perdere per le famiglie. I dipendenti di aziende come Phillips66®, Freeport LNG, Conoco Phillips, Dow® e Chevron soggiornano con regolarità nel nostro accogliente hotel di Lake Jackson, Texas. L'accesso a Internet wireless/via cavo gratuito è disponibile in tutto l'hotel. Ogni mattina potrai iniziare la giornata con una colazione all'americana completa gratuita a base di uova fresche, succo di frutta fresco, specialità regionali e i piatti nazionali più apprezzati. Tutte le camere sono dotate di microonde e frigorifero, l'ideale per soggiorni prolungati: da noi ogni ospite si sentirà come a casa.

Best Western Plus

Hotel Lake Jackson Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 205 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
156
Molto buono
30
Nella media
13
Scarso
1
Pessimo
5
CONSULTARE I PARERI SU
Affari Affari
53
Business Business
27
Da solo Da solo
7
Di coppia Di coppia
7
In coppia In coppia
33
In famiglia In famiglia
91
Viaggio con amici Viaggio con amici
16
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Happy birthday to me"

5
14/08/2018

This was our 2nd year staying at this hotel. Once again the rooms, the staff and entire visit was top notch. We stayed longer this time and loved it. They have added a lounge area with the pool! Truly nice! Once again we'll be going back fir my birthday next year

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We are so pleased and grateful to have you as a return guest. I appreciate the compliments to our staff and hotel. It's our pleasure to provide you with an exceptional experience each and every time you stay with us. We look forward to Welcoming you back next year for your Birthday. #BWsmiles

"BW Plus Lake June"

4
29/07/2018

We stayed at this location 2 nights. Reserved online. Made a special request to have the AC set at 72 prior to our arrival. Staff followed through. Our room was cool. Location has easy access. Building and grounds appear well cared for, updated or new. Breakfast choices were good but the small L shape layout of the food area makes for too much crowd congestion on a busy morning. Pool/lounging area was nice but we weren't able to get in the pool when we visited during the posted open hours our 1st day. Maintenance - chemical shock - was done at 11 a.m. Pool still wasn't available by 1:00 p.m. We enjoyed a visit to Haak Vineyard and Winery in nearby Sante Fe. Dinner was good at Lake Jackson Seafood. Extreme casual atmosphere, large tasty portions - not the place to go if you want a fancy date night. If traveling by car, be sure to pack chairs, towels, sunscreen and a cooler for a day trip to Surfside Beach.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your review. We appreciate your feedback and appreciate the compliments to the hotel & staff. Your restaurant and Vineyard suggestions are great options for our guests when looking for things to do in the area. We hope to see you again on your next trip to Lake Jackson.

"Probably the best I've ever stayed at!!!"

5
26/07/2018

This hotel was truly one of the best I have ever stayed at. It was clean, new, beautiful and comfortable. We stayed in a 2 queen room with a foldout couch. The room was perfect and very comfortable. Easy on and off from the highway. Quick 10 minute drive to the beach at Surfside. No complaints!!! I will definitely stay there again. The clerk at the front desk couldn't have been nicer!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this most gracious review. It is truly our pleasure to exceed your expectations and provide you with superior customer care. We take great pride in our property and we appreciate the recognition. We look forward to Welcoming you back on your next visit to the area. #BWsmiles

"Great place to stay and minutes from Surfside Beach"

5
05/07/2018

We spent the Fourth driving in and it was a long drive, due to flooding rains. Two young men, at the front desk, made us feel so welcome and gave us great restaurant suggestions. The rooms are clean, large and very comfortable. Every employee, that we encountered, was so kind and helpful. Complimentary breakfast was very good. Lots of choices. We were in town to spend time at Surfside Beach and this hotel is under 15 minutes, away. There is a mall, Walmart, Target and Academy, very close. We will return.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this most gracious review. It is our pleasure to provide superior customer care and exceed your expectations. Thank you for the compliments to the hotel & staff. We look forward Welcoming you back on your next visit to the area. #BWsmiles

"Great Service"

5
05/07/2018

Jacob and Marty were awesome. We had been driving for too long so we were extremely please to check into this very clean, very nice hote. Both of these guys did a great job of making us feel welcome, got us checked in quickly, and gave us a couple of ideas for dinner...and there were so right on. The hotel itself, was a beautiful, neat Best Western with a really, really nice breakfast!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. I appreciate the compliments to Jacob and myself. It truly is our pleasure to exceed your expectations and make you feel WELCOME. We look forward to seeing you again on your next visit to the area. #BWsmiles.

"Best all around! "

5
03/07/2018

Had the pleasure of staying here for a night and have to say without a doubt it was a wonderful stay all around. The guy at the front desk was very helpful and genuinely nice as was all of the staff we encountered. The breakfast was great!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Your satisfaction is our goal and we've achieved just that! Thank you for your gracious compliments to the hotel & staff. We take great pride in providing an exceptional stay to each and every guest, each and every time you stay with us. We look forward to Welcoming you back on your next visit to the area. #BWsmiles

"Great place"

5
23/06/2018

Room was so comfortable. The air conditioning was incredible. Front desk staff and all the housekeeping and employees we encountered were beyond pleasant! We will return as often as possible! Pool was fun too!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your review. We're so pleased you enjoyed your stay with us as we take great pride in providing an exceptional stay with superior customer care. We appreciate the compliments to the hotel and staff. It would be our pleasure to Welcome you back on your next visit to the area. #BWsmiles

"Weekend trip"

5
14/06/2018

My family had the privilege of staying at this hotel over the weekend and we had one of the best stays that we have ever had at any hotel. From the people at the front desk, who went above and beyond to make our stay awesome, to the wonderful breakfast buffet, to the helpful housekeeping staff....our stay could not have been better! Thank you Best Western, we will be back!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We could not have asked for a better review! Thank you for your compliments to the hotel & staff. We take great pride in our hotel and in offering superior customer care to each and every guest. You can expect the same experience every time you stay with us. We appreciate your feedback and look forward to Welcoming you back. #BWsmiles

"Wedding weekend"

5
14/05/2018

My daughter was an out of town bridesmaid. We elected to stay a this hotel as it was near the rehearsal and wedding venues. The rest of the bridal party shared a suite at another hotel, and it was dated, cramped and difficult to get ready in by comparison. Other than getting lost using Waze directions, we found the hotel to be welcoming and looked appealing to stay at. Lobby was not big, but big enough. One elevator, but it ran quietly and quickly. Booked 2 queen room and there was plenty of space for our luggage, including all the extras you need for the wedding. The beds were comfortable, and plenty of lamps for controlling the amount of light you need. Blackout curtains were great. Bathroom was a nice size, looked clean, no mold/mildew. Shower pressure was good. bathroom fogs up quickly, even with fan on, and door has a soft close mechanism, so no way to keep it propped open to let some cool air in. Additional mirror in room for putting on makeup etc. Our room overlooked the pool, and unfortunately the storage facility next door, but we heard no traffic from the freeway. The ice machine was next door to us and we did hear that as well as some random arguments from other guests, but I think this was no louder/quieter than any other hotel I can remember. The breakfast was OK, not a lot of options if you are low carb and don't eat meat. Parking was not a problem either, always got a front spot.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so pleased you enjoyed your stay with us for the Wedding. We appreciate your compliments as we take great pride in exceeding your expectations. It's truly our pleasure and we look forward to Welcoming you back should your travels bring you to our area again. #BWsmiles

"A “PLUS” to stay at"

5
08/05/2018

Beautiful facility. Rooms are huge and beautifully decorated. Very comfortable. All upscale. Staff was super friendly and courteous. When I get back to Lake Jackson, this is where I will stay. One of the nicest hotels I have had the pleasure to stay in. When they say “plus”, they mean it.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
WOW! We're so pleased that you enjoyed the PLUS experience. It is truly our pleasure in providing exceptional service. As an Award Winning hotel representing the top 5% of Best Western we love to make each and every guest feel Welcome and valued. Thank you for your compliments. We look forward to Welcoming you back! #BWsmiles

"Excellent short visit"

5
29/04/2018

We stayed just one night in order to attend a social event the next day. Did not use much of the hotel's amenities, but everything that we did need was met. TripAdvisor requires 200 characters, so here are some more.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We appreciate you staying with us and are glad to know we had everything you needed for your short stay. Thank you for your feedback and we hope to see you again on your next visit to the area.

"BestW Western Plus Lake Jackson TX"

1
27/04/2018

This hotel is amazingly nice. It is clean, everything works, it is quiet, the staff is knowledgeable and helpful, and it is in a great location. The beds are comfortable and the room is larger than I expected. The breakfast was good although the service area was a bit small. I would recommend this hotel to anyone traveling to Lake Jackson.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your kind and gracious compliments. I do believe you rated us incorrectly at a 1 instead of a 5 based on your comments. We take great pride in our hotel and the service we provide. We look forward to Welcoming you back on your next visit to the Lake Jackson area. #BWsmiles

"Weekly Stay"

5
14/04/2018

I stay at the Best Western Plus Lake Jackson Inn & Suites weekly. Really good place to stay, good staff, good rooms and service, good price for the area. Easy check in, easy check out, close to industry and local businesses.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so pleased you enjoyed your extended stay with us. We take great pride in providing exceptional service and accommodations to every guest, every time. We hope to see you again on your next visit to the area. #BWsmiles

"Awesome stay"

5
02/04/2018

Room was very clean and everything worked well in the Disabled room. Staff was very friendly and helpful. Will make plans for another visit in the near future. Was very easy to access the room with my wheelchair.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this gracious review. It is truly our pleasure to exceed your expectations. You can expect the same spectacular service and accommodations each and every time you stay. #BWsmiles

"Very, very good hotel"

5
16/03/2018

We travel quite a bit so I am pretty picky when it comes to accommodations. We stayed here last year and I was impressed, so we booked it again this year. Upon check-in there was a problem with the server so the manager on duty had us wait for about 30 minutes. Finally he decided to manually check us in. I think he should've done that in the beginning. The hotel is impeccably clean and the rooms are comfortable and spacious. That is the main reason I recommend this hotel. On this trip the breakfast was not that impressive. If you are looking for low carb you're probably in trouble.On this particular morning there were no eggs, only small petite quiches.The coffee and hot water were always cold. The man on duty at night apologized profusely. I would book here again!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your feedback so that we may continue to evolve and improve with everything we have to offer our guests. Thank you for the review and we appreciate the compliments. We look forward to Welcoming you back! #BWsmiles

"Good"

3
10/01/2018

Clean hotel with large comfortable rooms. The bed was comfortable. The tap in the bathroom came loose from the wall when switching between shower and bath. The fitness room is basic and some of the machines have significant wear. There are no sanitizers in the fitness room. Friendly staff and a good cooked breakfast.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review of your stay. Our hotel is just shy of being 3 years old and we take great pride in keeping up with all aspects of of the hotel including our fitness center. I appreciate your suggestion of having sanitizers available. We will also take a look at the equipment and make sure that it continues to fulfill guests needs as well as being well maintained. We appreciate your feedback and look forward to Welcoming you back on your next visit to the area.

"Excellent stay at an excellent price"

5
09/01/2018

This place is outstanding The cleanliness is excellent and the staff has extremely good customer service. The breakfast was very good, a nice selection and all tasted great. One of the best "free" breakfast we have ever had. We will definitely stay again.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the compliments to the hotel & staff. We're glad to know you enjoyed your stay and that our staff played an important part in your satisfaction. We appreciate you as our guest and look forward to Welcoming you back on your next visit to the area. #BWSmiles

"Best Western Review"

5
08/01/2018

Best hotel around! Worth every penny. Clean rooms, breakfast is always hot and fresh. Staff is friendly. First class service. Everything you need to have a great nights rest. Hands down the best hotel in the Lake Jackson area.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you! We are so pleased you enjoyed your stay with us. It is our pleasure to exceed your expectations in providing an exceptional stay. Thank you for staying with us and for the gracious review. We look forward to Welcoming you back!

"christmas hotel"

5
02/01/2018

Room was very clean, had all necessary needs for temporary stay. well maintained by staff. front desk personnel responds to your request in timely manner. only negative was the breakfast was not that good, just ok. The bed while comfortable was a showing wear on one side. while sitting on bed edge you would tend to slide off. obviously well used but comfortable non the less. Lobby and breakfast area clean and very nice.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"enjoyable stay"

5
01/01/2018

Everything was clean and comfortable. The room was spacious and quiet. The frig was not working right but we did not need it so we just reported it the next day. There were plenty of options for our breakfast. We enjoyed our stay.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for the kind words and great review. It is always a pleasure to hear that our property and staff exceeded your expectations. However I do apologize that our mini refrigerator was not working as expected, it is an energy efficient refrigerator and does not cool until an item is placed in it. We hope to see you again in the future, thank you again.

"5+ Stars"

5
29/12/2017

This hotel is deserving of every star plus more. Very friendly, clean, helpful and courteous staff, great breakfast, conveniently located. The rooms are roomy, the furniture very comfortable, and they are well appointed.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this most gracious review. We're so pleased that you enjoyed your stay and appreciate the compliments to the hotel & staff. We take great pride in our hotel and providing you with an exceptional experience. We look forward to Welcoming you back. #BWSmiles

"Best Western Plus - Lake Jacksno"

4
13/12/2017

You have great staff at this hotel. I always stay here when I have business in the Lake Jackson area. The desk staff are friendly and helpful. I was greeted by both housekeeping staff and the guy who was washing the door with big smiles and good mornings. Good way to start the day.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We are pleased you enjoyed your stay with us and happy to give a great big Welcome to every guest, every time. It's truly our pleasure to make you feel at home. Thank you for staying with us. We look forward to Welcoming you back on your next visit to the area.

"was the best stay hotel i have ever had and i would definately love to stay there in the future."

5
12/12/2017

got to hotel kind of late but it was fast and efficient to get us in.Weather was rainy and freezing cold outside and hotel was very much warm and cosey.Coffee was offered to me to warm up and fast and speedy entry to my room.Next morning breakfast was great and upon exiting my stay staff was very elpful in letting me know how to access benefits from my stay.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so very pleased that the WARM WELCOME you received set the tone for the remainder of your stay. Thank you for the review and your kind compliments to the hotel and staff. It was truly our pleasure to exceed your expectations. We look forward to Welcoming you back!

"Home away from home"

5
12/12/2017

We stayed here for two weeks due to our home being flooded by Hurricane Harvey and the repairs not complete. It was a very pleasant experience, one that we needed. The staff was very friendly and the rooms were spacious and comfortable. The laundry room was near us. The hot breakfasts were very good.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so pleased we were able to help during such a trying time. It was our pleasure to make sure you felt at home. Thank you for the compliments to the hotel & staff. We're here anytime you need us and we look forward to welcoming you back perhaps on a leisurely night out or when friends & family come to visit. Than you for staying with us.

"Recommend to everyone"

5
11/12/2017

Great place to stay, clean rooms and very helpful staff. Jacob went above and beyond to make sure our stay was first class. We had a large group and he accommodated eve request. He took great care of us. The hotel is also located close to several restaurants.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review! We appreciate the compliments to the hotel and to Jacob. He's a shining star on our team and takes great pride in making sure each and every guest has an exceptional experience. We look forward to Welcoming you back on your next visit to the area. #BWSmiles

"Check Your recipt"

3
05/12/2017

Check your recipt, a week after leaving this hotel I checked my credit card recipt and was shocked to learned I was charged for my stay! I am a diamond select member and had enough points for a free stay. The front desk clerk forgot to use my points leading to me being charged for a upgraded room via my debit card

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Our sincerest apologies for this honest mistake. It was not our intention to charge you without cause. We are eager to correct our mistake. Please contact us directly and we'll be happy to assist you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best hotel"

5
04/12/2017

This is a Amazing hotel and the breakfast was so good so it's a great selection the customer service was great the room it was amazing the air-conditioner worked wonderful I use the gym it was very clean and great one of the best best westerns I have stayed at in a while definitely will be returning

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We are very pleased you enjoyed your stay with us. As an Award Winning hotel, our commitment to customer service shows in our property and our staff. We take great pride in providing exceptional service to each guest, every time you stay. We look forward to Welcoming you back on your next visit to Lake Jackson. #BWSmiles

"Nice Hotel - noisy"

3
01/12/2017

The hotel is newer and the rooms reflect that. The rooms are very spacious and have very nice furniture/amenities; however, the walls are pretty thin. I could hear conversations, tv's, and bathroom fans of the room next to me. In addition, you hear every single door open and close in the hallway. The staff was great and the breakfast is pretty good....above average I would say. Only other minor complaint is there are no wine glasses or coffee mugs in the entire hotel.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Awesome room and shower!"

4
30/11/2017

The room, beds, shower, and breakfast were one the top rated experiences we have had at a hotel. The wifi on the other had was just plain awful. It never worked and if you could connect it would just run so slow and kick you off 5 mins later. We had to go outside to use our cell phones.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review of your stay. We appreciate the compliments to the hotel. The issue you experienced with our wireless internet is highly unusual as we've recently upgraded our service. We will investigate the problem and resolve it quickly. Thank you again for staying with us and we look forward to Welcoming you back.

"One of the Best Properties in the Area"

5
28/11/2017

I have already written a review for this hotel, but I felt that another good review was in order. We have been staying here quite often lately, and the experience has always been great. The staff is friendly and helpful and are ready to do whatever they can to make our stay as pleasant as possible. The property is clean and well-kept. The free cookies and coffee machine are a very nice touch. I want to give a special thanks to Lettie, the lady who manages to breakfast buffet. She is an absolute ray of sunshine--always pleasant and friendly. This hotel has one of the best hotel breakfasts that we have found. The food is delicious and there is such a nice variety. Thank you, Lettie!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We appreciate the second review and wanting to show your appreciation to the hotel and staff. Lettie is truly a gem and we enjoy working with her. We are very proud of our hotel and strive to be the best accommodations Brazoria County has to offer. We thank you for staying with us and look forward to Welcoming you back on your next visit. #BWSmiles!

"Outstanding Service"

5
26/11/2017

I would recommend this hotel to anyone. The caliber of staffing is impeccable. Very professional and they go above and beyond to make sure your needs are met. The cleanliness and atmosphere of hotel is excellent.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for the gracious review and for staying with us! We are pleased that you enjoyed your stay and appreciate the compliments to the hotel and staff. "Every Guest, Every Time" is our motto and we know by providing the same exceptional service every time you stay with us, your loyalty is our reward! Thank you again and we look forward to Welcoming you back!

"Best service ever"

5
26/11/2017

The staff and service at this place was awesome. Treated well by front desk, breakfast staff, housekeeping. Everyone was super friendly and helpful. Needed a bandaid -- the front desk staff found one. Needed more coffee -- the kitchen staff brought out a fresh pot. Really a great experience and great place for family.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It was our pleasure to make sure your stay exceeded your expectations. Our staff takes great pride in our hotel and service we provide to each and every guest. As an Award Winning hotel, you can surely expect the same each time you stay. We appreciate your review and the compliments to the hotel & staff. We look forward to Welcoming you back on your next visit to the Lake Jackson/Brazoria County area. #BWSmiles!

"Great stay."

5
19/11/2017

This was my first time to stay at a Best Western Plus. It was clean, well kept and staff was wonderful. Complimentary breakfast was good. Stayed while traveling on business and will stay again. Beds were comfortable. Nicely appointed rooms.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this gracious review. We take great pride in our property and in providing each and every guest with a memorable experience. We're happy to know you enjoyed your stay and look forward to Welcoming you back. #BWSmiles!

"Nice hotel"

5
13/11/2017

The hotel was nice and clean, the front desk clerks were really nice, and the breakfast was good. The TV in our room wasn't working and the desk clerk came right up to re-boot it. There were plenty of items to choose from at the breakfast buffet, including scrambled eggs and a pancake maker with lots of toppings.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're very pleased you enjoyed your say with us. We take great pleasure in providing a clean and comfortable stay that will always exceed your expectations. Thank you for the compliments to the hotel and staff. We look forward to Welcoming you back!

"Great Place to Stay"

5
11/11/2017

This is a relatively new hotel that lives up to all of my expectations. Clean fresh rooms with plenty of elbow room. Loved the set up of the twin queen room. Friendly staff made the stay a great experience. To top it off, the breakfast was freshly made and NOT out of a box.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It's truly our pleasure to provide the WOW factor! We take great pride in our hotel and exceeding our guest expectations. Thank you for the compliments to the staff! We look forward to Welcoming you back on your next visit to the area.

"Nice stay"

5
09/11/2017

We checked in late and out early. Our stay was comfortable. I would stay here again. Rooms were spacious and clean. A warm breakfast was served with many options to choose. Desk clerks were helpful and friendly. Checking in and out was easy. No issues at this location.

"Great stay"

5
05/11/2017

The staff was very friendly & helpful. The rooms were very nice & clean. Breakfast was great and plenty of room for several guest at one time. Wifi reception was good on 1st floor. I would stat here again.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so pleased you enjoyed your stay with us. We take great pride in providing an exceptional stay for each and every guest. We look forward to Welcoming you back on your next visit to the area. #BWSmiles!

"Best Western = best breakfast ??"

5
04/11/2017

We have been travelling around usa for 7 weeks using mainly BW hotels. This is the best BW we have stayed in. Great reception by young man (didn't get his name). Best breakfast in 7 weeks because they use REAL eggs not that horrible packet stuff??. Great cappuccino machine. Good freebies including mouthwash. Really quiet even though it seemed busy. Thank you - you have restored my faith in BW hotels.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It was truly our pleasure to exceed your expectations. As an Award Winning hotel, we take great pride in Welcoming each and every guest to our hotel and providing an exceptional stay. We appreciate your loyalty to Best Western and look forward to Welcoming you back. #BWSmiles!

"job trip"

4
31/10/2017

one of the best hotels around here, very good breakfast, clean and large rooms. in some rooms internet connection is not so steady. easy to reach. fitness center is not big but it's comfortable and with TV and air conditioning, I used it almost everyday

Marty M, Front Office Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us! We appreciate the compliments and thank you for telling us about the connection issues you experienced with the internet. We'll be sure to address this with our tech support team immediately. It was our pleasure to make your stay enjoyable! We look forward to Welcoming you back!

"Hard to find Better"

5
30/10/2017

Outstanding facilities and staff. Solid value and fine accommodations all around. This location is a terrific example of what travel lodgings should be. The staff were professional and knowledgeable as well as friendly. I would definitely return to enjoy this hotel.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so glad you enjoyed your stay with us. Thank you for the compliments to the hotel and staff. It is truly our pleasure to provide an exceptional experience for every guest, every stay! Thank you again and we look forward to Welcoming you back.

"Went to Lake Jackson to celebrate younger sisters 78th birthday. ."

5
25/10/2017

We always stay at this Hotel when in the area, not only very clean but staff is above average. Special requests always considered, I am an older lady and ned a stol to get in bed, they not only brouhght a stol to get in bed but also a bath stool to, This kind of service is RARE.cudos to staff, they are what gives the owners much Pride.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this gracious review. There is no request too small to make sure that your stay exceeds your expectations. We're happy to be your home away from home and look forward to Welcoming you back.

"Great all around!!"

5
22/10/2017

The appearance of the hotel was very nice and welcoming when we walked in. The staff were very friendly, room very nice and comfortable. Breakfast was a step above other free-breakfast hotels offering cucumber water, pancakes and ‘real' eggs, bacon (cracked onsite)—very yummy! All at a very reasonable price!!

"Great place to stay!"

5
21/10/2017

Great location! Superb staff! Comfortable beds! Exceptional customer service! Amazing breakfast! You cannot go wrong with this Best Western! We've stayed here several times and gotten nothing less than perfect in every aspect of our stays.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We are so pleased that you enjoy staying with us each time you are in town. It is our pleasure to make you feel at home and provide exceptional customer service. Thank you for being a repeat guest and we assure you that each and every time you will be Welcomed back with Smiles! #BWSmiles!

"Best Hotel in Lake Jackson"

5
13/10/2017

Jacob is a pleasure to see whenever I arrive at the hotel. He is very friendly and knowledgeable of the area. The location is great in that there are several resteraunts within a few miles. I would recommend this hotel to any of my family and friends.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It's always nice to see a friendly and Welcoming face here at the hotel and Jacob is exactly that! We are grateful to have him as a part of our team as he takes great pride in making each and every guest feel Welcome! Thank you for your review and for staying with us! We look forward to Welcoming you back again!

"Great Stay"

5
05/10/2017

I really enjoy the Best Western Hotel in Lake Jackson TX. I have stayed at a lot of hotels in the area and this one is the best my far. You will enjoy your stay there. The people are great and friendly and the breakfast is quite good.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this most gracious review. We're glad to know that we are your preferred hotel while staying in the Lake Jackson area. It is truly our pleasure to provide all our guests with a stay that exceeds their expectations. Every Guest, Every Time! We look forward to Welcoming you back!

"Great Place to stay"

5
02/10/2017

Whenever I go to Lake Jackson, I stay at the Best Western Plus. The staff is always nice and helpful. The accommodations are great and the cleanliness of the hotel from both the grounds outside, lobby, breakfast area, and rooms are very good.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We love seeing our repeat guests and appreciate the praises. It is our pleasure to to provide exceptional service to each and every guest upon each and every stay. We look forward to Welcoming you back! #BWSmiles!

"Evacuated-flood-Hurricane Harvey"

5
29/09/2017

My husband & I had an extended stay here as we had to evacuate from the flooding due to Hurricane Harvey. The room was very clean as well as the whole facility, & comfortable bed. The breakfast very good. (I miss it). There were many other guests also staying there due to the evacuations. All staff were very friendly, helpful & accomodating. The staff went over & beyond to make our stay enjoyable & comfortable. I personally thank Marty Morgan, general manager & each one of the staff. Many of the same staff where here when we also stayed here in June 2016 when we had to evacuate from the Brazos River flooding & had the same experience. It was like home away from home. I highly recommend Best Western Plus Lake Jackson Inn & Suites.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you so graciously for the kind words and compliments to the hotel and staff. We were happy to assist our local community during this most trying time. You will always find us here with open arms as it is our pleasure and our duty to make your stay with us worry free. We wish you luck and good fortune as you our community continues to rebuild and come back stronger than ever. #BWSmiles

"Great for business"

5
27/09/2017

Great stay at the property. Didn't eat the breakfast, but it smelled good. Bed was comfortable. Internet worked without issue. Staff was helpful and attentive. Easy access to the rest of the area from the location.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your compliments and look forward to Welcoming you back on your next visit to the area.

"Due to hurricane harvey"

5
08/09/2017

My family and I had to stay here because our place was flooded. Thankfully not damaged. This is a BRAND NEW hotel that was helping fema with the disaster. Thank you so much for that, however they will not EVER HELP again due to nasty lowlife people. People that have never been in a nice place. People that allow there kids to damage property. If another hurricane hits us, remember why you can't stay in a nice hotel!!!!!! You know who you are!!!!!!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're happy you enjoyed your stay with us though it was under unfortunate circumstances. We'll always be here to support our community in times of need. Our guests and service is our top priority and we strive to exceed expectations. Thank you for staying with us.

"Great place to stay in Lake Jackson"

4
20/08/2017

The front desk staff was friendly and extremely helpful. The hotel was clean, the rooms large and the beds were comfortable. The pool area was small, but very nice. The included breakfast was tasty. Easy access to the main North-South highway.

"Don't stay in 304 noise from elevator the first room given to me from my reservation was being painted so they moved us"

2
15/08/2017

Do not stay in room 304 if they give it to you because it is right beside the elevator. The room reserved for us they gave us a key we went up and some guy was painting it so they moved us to 304. I told attendant it was noisy and she said there was no more rooms due to 2 weddings

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

"40th high school class reunion"

5
14/08/2017

We had a great 2 night stay at this hotel. Everything was great. It is an excellent location and a very warm, welcoming staff. Jacob made us feel right at home when we checked in. The room was large and clean. The pool was very nice. It was small, but fine for our needs. The breakfast had a large assortment of foods. It was tasty and presentation was appetizing.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this review! We're glad to know you enjoyed your stay as well as your 40th Reunion. We appreciate the compliments and look forward to Welcoming you back on your next visit to the area!

"My birthday trip"

5
14/08/2017

My family and I were extremely pleased with the stay at the Best Western in Lake Jackson. We were hesitant because the hotels in other cities are old and ran down. We prayed and God blessed us above all that we asked for. The hotel is a 5 star hotel in our opinion. We are planning a yearly trip to Lake Jackson and to stay at Best Western.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us! Our goal is to be a flagship for the brand and with the global refresh that began in 2015, we are taking great strides in exceeding expectations. We are so happy that you've found a home away from home with us. and look forward to Welcoming you back next year!

"Great Hotel"

5
13/08/2017

This is a great hotel, and I would recommend it to anyone staying in the Lake Jackson area. Easy access on and off hwy. I was there to visit a friend, and it was very convenient to get to her home without having to backtrack on the hwy. Got a double queen room which was very comfortable for two people. The room set up also seemed to flow better with microwave and refrigerator in the entry hallway instead of in cabinets under the TV. It was a little noisy until around 11 p.m. or so, but it was a Friday night and many families were in the hotel, probably enjoying the last days of summer vacation before school starts. Breakfast was better than some I've had at other hotel chains, and despite being very busy, the staff kept up with the demand fairly well. There were things a gluten free person could eat. Would be great if perhaps Almond Milk or some other kind of non dairy milk was available as well. This will be my go-to hotel when staying in the Lake Jackson area.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We thank you so very kindly for staying with us and for this excellent review! We take great pride in providing a stay that always exceeds your expectations. My apologies for the lack of almond milk on the breakfast buffet. This is an item we do have upon request for our Gluten Free and Dairy Free guests. We appreciate your loyalty and look forward to Welcoming you back!

"Great Place"

5
13/08/2017

Staff was exceptional. Friendly and knowledgeable. Breakfast was great. Just a short distance from the beach. Room was clean, bed was comfy. I am planning on staying here for future trips to the beach.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us! We're happy you enjoyed your stay and found our property to exceed your expectations. We take great pride in providing exceptional service and value your feedback! Thank you again and we look forward to Welcoming you back!

"Will stay again"

5
08/08/2017

Staff were very friendly, a really good breakfast. Rooms are spacious, beds felt like we were at home, I'f you are looking for a place to stay - look no farther. Very close to places to eat and shop. Will stay here again.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the 5 Star Review! We are so very happy you enjoyed your stay and appreciate the compliments to the hotel and staff. We look forward to Welcoming you back on your next visit to the area.

"A Great Night's Sleep"

5
07/08/2017

Stayed here on a business trip with my wife and I'll just have to agree with most of the reviews here and say that it was an excellent stay. Perhaps because of its age, the hotel cleanliness was impeccable. The hotel staff were very friendly and very helpful; even when we had an unexpected issue arise, they took care of it in such a way that made me feel like I was indeed a guest that they valued. The room was very clean and spacious. The bed was comfortable. The bathroom was, again, clean and very nice. Hopefully they take good care of the place and continue to apply the same level of customer service that we received on our visit. If so, this will remain a 4- or 5-star rated hotel for a long time.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the raving review! It is indeed our pleasure to provide the cleanest and most comfortable accommodations in the area. As an Award Winning hotel, we have every intention of keeping our hotel in pristine condition. We appreciate the compliments and look forward to Welcoming you back on your next visit. #BWSmiles

"newest property in LJ"

5
07/08/2017

The best complement is how well trained the staff is! Tied with that is the authentic Italian coffee, cappuccino, espresso machine the Italian owners provided. Absolutely no other free breakfast Inn, or perhaps any eatery inthe area, will serve up coffee this good. Not withstanding the great machine, they cook up the best free breaky, period and I've had dozens. As an aside sad it is how many fellow travelors abuse the "free" in breaky. One person took the entire first batch of bacon back to their room!! Rather that repeating, yes, all the positive comments about bath set up, beds, wifi etc are true in spades. Hint ask for room on back side, which is true for all the LJ, Clute properties. Happy travels.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your kind compliments to the hotel and staff. We appreciate the acknowledgement of the pride we have in our property and in providing exceptional service. It was truly our pleasure to exceed your expectations and we look forward to Welcoming you back on your next visit to the area! #BWSmiles! #70yearsinhospitality!

"Clean, Convenient, Great Service"

5
03/08/2017

Very well maintained hotel. Clean rooms, comfy beds. Fluffy towels. Breakfast was cooked fresh. Lots of healthy choices. Reception desk was very responsive and attentive to everything I needed. Very helpful!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your review. We take great pride in our property and our goal is to provide a Welcoming experience that exceeds your expectations! We're happy to know that we accomplished that and look forward to Welcoming you back on your next visit to the area!

"Nice and Clean"

5
03/08/2017

Hotel and room were very clean. Jacob at the front desk was beyond helpful and attended every question we had with a good and helpful attitude. Breakfast was great! Can't beat a nice hot breakfast before heading out for the day.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the gracious review. Jacob is a true asset to our team and enjoys making each and every guest feel Welcome! We appreciate your compliments and look forward to Welcoming you back on your next visit to the area!

"Pros and cons"

4
30/07/2017

Pros Clean room n bathroom Nice toiletries Comfortable linen Granite counters Well decorated lobby Expresso machine Hot breakfast Very friendly front desk clerks, customer service supervisor, ladies in charge of breakfast Cons You can hear slamming doors to other rooms late at night. Hard mattress

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this review. I appreciate your compliments to the hotel and staff. I apologize for the noise disturbance you experienced. It does tend to happen on occasion as you are in close proximity to your neighbors. We're happy to assist in any way to make your stay more comfortable. Thank you again and we hope to see you again on your next visit to the area.

"Travel Agent"

5
26/07/2017

Great property, located to most restaurants and shopping. In a good area of Lake Jackson. The staff at this property was friendly. handled our reservation in a professional manner and made sure we had all the amenities to make our stay as pleasant and comfortable.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for your review and for staying with us. We take great pride in our property and love to receive great feedback. It is truly our pleasure to make sure that your stay exceeded your expectations.

"CLEAN"

5
26/07/2017

No problem with late check-in. Receptionist was very helpful. Room was very clean, organized. Bathroom was also very clean. Toiletries were of good quality. Breakfast was generous. I felt safe during my stay. Close to the Texas Gulf Airport where I took flight lessons.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your gracious comments. Our staff takes great pride in giving you the WOW experience! We look forward to Welcoming you back and good luck with your flying lessons! That sounds like so much fun. #BWSmiles!

"Recommended Stay very Pleasant"

4
24/07/2017

Staff were very accommodating, rooms were neat and tidy. AC worked great and Breakfast staff were amazing and very helpful with plenty of food. Enjoyed the pool and weight room, WIFI was slow is my only complaint!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for your review and for staying with us. We take great pride in our property and are happy that you enjoyed your stay with the exception of the slow wifi. We will be sure to look into the trouble you experienced. We look forward to Welcoming you back on your next visit to Lake Jackson or surrounding area.

"Best Western Plus Lake Jackson - LOVE"

5
21/07/2017

Very nice hotel, great value. The hot breakfast was delicious and the staff at this hotel are awesome! The room was clean and actually had a lot of space. The staff was able to bring up a pack n play for my granddaughter. Just a lovely visit!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Tammy M I am so glad to hear that you had a great stay with us. We do our very best to make each and every stay one to remember. We take pride in our property and everything that goes with it. We hope we get to exceed your expectations again soon. Thank you so much for choosing Best Western Plus in Lake Jackson.

"Great stay in Lake Jackson"

5
18/07/2017

Great stay.Beautiful hotel everything is clean and fresh.Bed was very comfortable and room furnishings were excellent.The breakfast was good and fresh,well presented with a lot of variety..Check-in/Check-out went smoothly,friendly professional clerks

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your gracious review. We take great pride in our hotel as well as providing exceptional service to each and every guest, each and every time they stay with us. We hope to see you again on your next visit to the area and look forward to Welcoming you back!

"Great stay!"

5
17/07/2017

We were very pleased with the cleaniness and the size of out room. The hotel lobby was very nice as well. We will stay here again if we travel back to this area. We felt it was a great value for the area!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the kind compliments about the hotel. It is truly our pleasure to exceed your expectations and we look forward Welcoming you back on your next visit to the area. #BWSmiles!

"Lake Jackson for the 4th"

4
13/07/2017

Hotel was very clean and staff very friendly and helpful. The room was very spacious. Breakfast was good and there were a number of choices. The hotel is conveniently located off Highway 288 and easy to get to. Very close to Sea Center Texas (within distance) and a Buc-ee's. I would stay there again if in the area.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this review. We're happy we were able to enjoy your 4th of July while staying at our hotel. We appreciate the compliments and look forward to Welcoming you back on your next visit to the area. #BWSmiles!

"Friendly staff"

5
10/07/2017

A fairly new hotel. The staff was very friendly and helpful. Breakfast was very good. The only complaint, and it's a minor one, is there were no USB ports in the rooms. This surprised us considering how New and modern this hotel is. Overall, it was a very pleasant stay.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for the review and for the compliments to the hotel and staff. It is truly our pleasure to exceed your expectations. The USB ports are actually located in the alarm clock. I understand how they may be hard to spot. As we are always evolving and improving our service we will look at other options for USB connections. We appreciate your feedback and look forward to Welcoming you back on your next visit to the area. #BWSmiles!

"Comfortable Place to stay"

5
04/07/2017

Very convenient location. Only 10 miles from Surfside. Hotel comfortable with very friendly staff. All staff were going our of their way to make sure we had a good experience while we were there. Very food value for the money.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review. We're so happy you enjoyed yours stay and I appreciate the compliments to the staff. Our location does offer great access to many fun activities in Brazoria County. Surfside Beach as well as Quintana Beach are two of the best places to relax and enjoy the day! We look forward to Welcoming you back no your next visit. #BWSmiles!

"Family Stay"

4
04/07/2017

Hotel is in a great location, right off of the interstate. This is our second time to visit and stay when we visit family. Each time the staff is nice and the front desk clerks polite and happy you choose their hotel. The rooms are nice and the a/c is cold. (very the humid outside) Nice bathroom, but on both stays my daughter could not shower due to the adjustment of the shower head could only go down so far. Not a big deal but just an inconvenience. Word of advice if you decide to say here, do not be late for breakfast. They are strict about shutting down at 9am on the week day and 9:30am on the weekend. We made the mistake and went down 15 minutes late and the employees were eating the breakfast. Odd to see, but this just may be a perk for employees. But a little frustrating when you pay the price for the room and come down for breakfast and you see the maintenance guy and housekeeper fixing a plate of food.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us again. We love to see repeat guests and appreciate the loyalty. I appreciate the compliments as well as notifying us even of the smallest issue you made note of or experienced. We take all comments to heart so that each and every stay you have with us will continue to exceed your expectations. We look forward to Welcoming you back again! #BWSmiles!

"Loved the Best Western Plus - Lake Jackson"

5
03/07/2017

We were pleasantly surprised at the Best Western Plus in Lake Jackson, TX. It was clean, smelled fresh, the rooms are VERY nice. The décor is pleasing and the ceilings are high in the room that gives it a super spacious feel. The staff were professional, caring, and helpful. Great choices from the coffee bar and breakfast items. And we drove to the gulf coast beach (Surfside) in less than 20 minutes.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for the raving review and for staying with us. We appreciate the compliments to the hotel and staff. We take great pride in our property and our guests as it is truly our pleasure to exceed your expectations! We look forward to WELCOMING you back on your next visit the area! #BWSmiles!

"Great overall place."

5
29/06/2017

Jacob & Latisha were just wonderful, helpful and so friendly. The hotel itself is beautiful and welcoming. Very comfy beds and clean rooms. My seven year old grandson loved the pancake making machine.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you kindly for the review and for staying with us. It is truly our pleasure to provide the best accommodations in Brazoria County. We appreciate the compliments and look forward to Welcoming you back! #BWSmiles! #70YeasrsInHospitality!

"Best Western Lake Jackson"

5
26/06/2017

Had to pay little more but it was a quality hotel with great service. The rooms were very clean, with a very helpful staff. I would recommend this hotel if your planning on staying in the Lake Jackson or Freeport, Texas area.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us! We appreciate the compliments and will continue to make certain that your future stays will also exceed your expectations. We look forward to Welcoming you back on your next visit!

"Nice Property"

5
20/06/2017

We were in town taking care of family business. The hotel is located close to the main shopping interchange in town. There was complimentary cookies and fruited water in the breakfast area when we checked in. The room was clean and quiet, AC worked well. The only problem we had was that the TV was on the side of the King bed so you had to watch "sideways." Everything else about the room/breakfast/staff/property was outstanding.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're so glad you enjoyed you stay with us! We love to give that little special attention to make guests feel welcome. The cookies and fruit water are a great refreshment if you've just come in from traveling. We appreciate you staying with us and look forward to Welcoming you back. #BWSmiles!

"Great Hotel"

5
10/06/2017

Newer hotel. Clean. Spacious rooms. Friendly staff. About 15 minutes from Surfside beach. 5 minutes from shopping. Fair warning...The Google maps directions are WRONG. If you are coming from the Houston area, this hotel is directly off Hwy 288, just exit Plantation and stay on the feeder.

"Convenient Location"

5
06/06/2017

Traveled for business to Freeport, TX. Hotel was convenient to highway, easy to find. Clean, room was spacious and Kelly at the desk was very helpful. Breakfast started early which was a great feature for me. Food was hot with many choices.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review. We appreciate the compliments and are happy to know you enjoyed your stay with us. We hope to see you again and look forward to Welcoming you back.

"Very Satisified"

5
05/06/2017

Good, clean place with very pleasant staff. Not far, only 15 minutes from Surf-Side Beach. Close to Restaurants and Walmart. Clean pool. Friendly staff, secure parking and quite.I would recommend this place to anyone. Breakfast was good.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're happy you enjoyed your stay with us and appreciate the review. Pass the word around and we look forward to Welcoming you back on your next visit to the area.

"Very Nice"

5
05/06/2017

Service was Excellent. Lobby and Breakfast area were very comfortable and decorated nicely. Pool Area was clean. Rooms were comfortable and clean. Spent time there with family and made for a very enjoyable trip.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with as and for this great review! We are so happy that you enjoyed your family visit and appreciate the compliments. It was our pleasure and we look forward to WELCOMING you back on your next visit. #BWSmiles!

"Far from home.. Great stay"

5
04/06/2017

Pros Very Clean Great Breakfast Friendly Staff Close to restaurants and stores Best 24/7 coffee machine that makes Lattes, Cappuccinos, Espresso, and Espresso shots. Cons Small pool Small fitness area Dryer needs two cycles or more to dry a load.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the gracious review. We are happy to know you enjoyed your stay with us. Yes our pool is on the small side however we are just 7 miles from the Gulf Coast and two of the best beaches around! I'll be sure to notify our maintenance staff about the guest dryer so that we can address any issue. Thanks again for staying with us and we look forward to Welcoming you back.

"Sweet, but inefficient"

3
01/06/2017

Everyone was extremely nice, and I wanted to like the hotel, but I just couldn't get to that point. The bed was so uncomfortable that it made my hips hurt, my husband's back go out, and my 3-year-old wake up crying in the middle of the night in pain. He and I moved to the pull-out, which worked a little better, but my husband didn't really have that option, as the pullout had no support. The breakfast tasted good, but the sweet ladies that were working on it couldn't keep up with it to save their lives. Basic things like milk and yogurt couldn't even stay stocked properly. We found an old sock in the pullout the first night we went to open it and found there was no kit to use on it anyway. It wasn't horrible, and the people were nice as could be, just slightly inept. Even the maintenance guy couldn't figure out how to sync the remote they had in the room for the tv.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for your recent stay at our property. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us. As you can see from previous reviews it is not a typical experience at our hotel. We take great pride in our product as well as our service. We are an award winning, top performing hotel representing the very best of our brand. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Memorial Day Weekend"

5
29/05/2017

Great hotel for an awesome price. I was trying to find a place close to Surfside without paying $200-$300 a night. Found this new hotel for $110 a night on a holiday weekend. Very nice and spacious rooms with fridge and microwave. Good free breakfast. Pool was a bit small but was clean. 15 minutes from the beach!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We're happy you enjoyed your Memorial Day Weekend at our hotel. Thank you for your compliments and we look forward to Welcoming you back on your next visit to the area. #BWSmiles!

"Excellent"

5
29/05/2017

They were very accommodating very impressive hotel very clean room was very nice and clean the hotel staff was always there to assist they were very helpful in getting to my destination they even gave me directions

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the "Excellent" review. We take great pride in our property and enjoy exceeding your expectations in service. We hope to see you again on your next trip to Lake Jackson/Brazoria County. #BWSmiles!

"Always a great stay!"

5
19/05/2017

Any time we visit home, this best western is the only hotel we like to stay at! Location is great, staff is warm and friendly, and the cleanliness is perfect! I cannot say enough about how great we are always treated!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you so very kindly for your gracious review. We appreciate your loyalty and look forward to WELCOMING you back each and every time. It is truly our pleasure!

"Good but could be great"

4
12/05/2017

we stayed for one night and had a very warm welcome , from front desk staff, we arrived early and they let us in the room ,the room was great very modern , large TV 47", with a great channel choice , with HBO channels ,comfy bed , good lighting in the room, The down side was the breakfast ,eggs over cooked , deep fried bacon, and we had to wait for everything, run out off tea bags , coffee pods , bread had to ask for everything , such a shame , as would of given full points

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-529-2020. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"My home away from home"

5
08/05/2017

I come to this area once a month. We have looked at other hotels but non compare to this Best Western. The staff greets you by name and they make check in and check out very easy. I will be back next month for sure!!!

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We enjoy seeing our repeat guests! It's our pleasure to make you feel Welcome and at home on your travels. Thank you for this gracious review and we will see you again soon! #BWSmiles!

"Very clean and quiet"

5
04/05/2017

This hotel is clean, quiet, and comfortable. The breakfast is delicious and plentiful, with your choice of eggs, pancakes with toppings, bacon or sausage (alternates daily), muffins, fruit (canned), juice, coffee, and French toast with toppings. The clientele include tourists, businessmen, contractors that work at the nearby Dow Chemical plant, and truckers. But don't let that scare you off -- they are the nicest guys ever, and they are respectful and kind and not really loud. The pool is clean and pretty and the fitness center is really good as well. They have free newspapers, free Wifi, free maps, and lots of helpful staff. I would highly recommend this hotel -- it's definitely a very nice 3-4 star quality hotel.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It is truly our pleasure to exceed your expectations. I greatly appreciate the compliments to the staff and we hank you for this most gracious review. We are very proud of our hotel and make every effort to go above and beyond to make sure each and every guest has a personalized and excellent experience. Thank you again for staying with us and we look forward to Welcoming you back! #BWSmiles! #70yearsinhospitality! #BestWesternHotels&Resorts

"Highly Recommend"

5
02/05/2017

This hotel is great. With clean, comfortable rooms and friendly, professional staff it will be my home away from home whenever I am in the Lake Jackson area. The only minor downside is the highway noise nearby. Rooms facing the street are a bit noisier but rooms on the pool side are very quiet.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the compliments to the hotel and staff. We look forward to Welcoming you back on your next visit! #BWSmiles!

"Excellent Hotel"

5
01/05/2017

Amazing experience, spacious room with all the amenities you can imagine...loved the decor and the comfortable beds . The breakfast was delicious and had a great variety of options to choose from. The location was great and convenient and the staff was super curtious as well..would recommend to anyone visiting the area

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
Thank you so very kindly for the raving review! We pride ourselves in providing the best accommodations in Brazoria County. It was truly our pleasure and we look forward to Welcoming you back on your next visit to Lake Jackson or the surrounding area. #BWSmiles!

"Lake Jackson Best Western"

5
01/05/2017

This is a GREAT place to stay. Always clean comfortable rooms, professional staff and great breakfast. The lobby is always immaculate and fresh smelling. The variety of the breakfast menu is better than most hotels. Hot fresh eggs and bacon or sausage. Sometimes biscuits and gravy. Always fresh fruit and good coffee.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
We couldn't have asked for a better review! Thank you for the compliments and for staying with us. We look forward to Welcoming you back on your next visit.

"Wedding Group Block was AWESOME!"

5
29/04/2017

We worked directly with Marty to set up a group block and rate for our wedding at The Springs and it was so easy and painless. The staff was very accommodating, attentive, and understanding of our needs and experience.

Marty M, General Manager at Best Western Plus Lake Jackson Inn & Suites, responded to this review
It was our pleasure to host your friends and family for such a great event! We are happy to know that your experience with us made it even more enjoyable. Thank you for the compliments to the staff and hotel. #BWSmiles!

"The New Best Western"

5
27/04/2017

BW - Best Western is the new improved hotel. This place is awesome. Fresh flowers. Clean beautiful decor. Spacious rooms. The breakfast was good. Staff is very willing to help. Book early to stay here as it is one of the best if not the best hotel in Lake Jackson.

"Business Trip"

5
19/04/2017

Great location. The hotel is close to shops, a nice walking trail and restaurants. My room was very quiet and clean. The staff was very friendly and accommodating. I plan on staying here again when in town.

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
We're so happy you enjoyed your stay with us. Thank you for the compliments and we look forward to Welcoming you back on your next visit.

"One night needing rest"

4
09/04/2017

We had a very long day and needed rest. The beds were extremely comfy and my 9 & 11 year old boys were able to sleep in! Everything seemed new. Breakfast was ok, but not exciting. Boys loved the pancake machine!

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for the review. We are glad you enjoyed our comfortable beds. We hope to see you again on your next visit to the area.

"Awesome hotel"

5
27/03/2017

Great service and wonderful room. Staff was very helpful and the breakfast was the real deal. I would always choose this hotel if I were in the area. We were surprised to see a major celebrity who stayed here during our stay.

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review and we're happy that you enjoyed your stay with us. You were not the only star struck guest or employee we had. It was our pleasure hosting the two celebrities and they were very gracious and welcoming to their fans. It just goes to show that even a small town can attract big names!

"Second first, great both stays"

5
24/03/2017

A small group went to Lake Jackson for a golf trip and stayed at this facility both stays. On check in they remembered us from our last visit. The rooms are very clean and comfortable. We especially enjoyed the breakfast, fresh fruit, and breakfast tacos. We loved it!

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
We enjoyed seeing you again! We love to see returning guests that choose our hotel as their home away from home. We look forward to seeing you on your next Golfing trip!

"loved it"

5
15/03/2017

great stay friendly professional staff. clean room great breakfast. Close to event center. Staff really went above and beyond. Will definitely look for a BWP for my next hotel stay. Worth every penny.

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review! We appreciate your kind compliments to the staff and about the hotel. We strive to make each guest experience a lasting impression and I am so very happy that your stay exceeded your expectations. We look forward to Welcoming you back on your next visit. Thank you for your loyalty to Best Western. #BWSmiles!

"Best Hotel in Lake Jackson Texas"

5
23/02/2017

The Cleanliness and Smell/ the Amazing Breakfast for an Hotel at this price range....and again the Amazing Smell!!!! Jacob and Sophia Dominate!!! Missed the Breakfast chef's name, but she did and an awesome job!!

Marty M, General Manager at Best Western PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the great review! We appreciate the recognition and compliments to the staff. As our mothers always told us, breakfast is the most important meal of the day! We make sure to offer a wide variety to satisfy our guests taste buds and start the day off right! Thanks for staying with us and we look forward to Welcoming you back on your next visit! #BWSmiles!

"Good stay"

4
26/11/2016

It is always nice to be in a relatively new building. No wear and tear. The room was clean and fresh. Loved, loved the walkin shower! The staff was eager to please and very helpful with our questions. Our room was quiet despite the location near a highway.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. I'm happy to know that our hotel exceeded your expectations. I also prefer the shower rather than the shower/tub combo. I will share your compliments to the staff and we look forward to welcoming you on your next visit to the area. #BWSmiles!

"Best western plus"

4
25/11/2016

The hotel is immaculate, staff is great. The only disappointing thing was the small size of the double bed queen suite. Bathroom was big, room was tiny, so the description is a bit misleading. The bathroom would accommodate a wheelchair but the room probably wouldn't.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. I greatly appreciate the compliments to the staff and about the hotel. My apologies that the room description may have been misleading. I do believed you actually booked a standard double queen that is ADA accessible. I will review your reservations details and email you privately. Thanks again and we look forward to welcoming you back on your next visit to the area.

"Nice rooms"

4
09/11/2016

We stayed for an night in November for a wedding. The hotel was lovely and the rooms were very nice. The ceilings were quite high and the rooms had a lot of space. The hotel is right next to the highway and I was concerned that it might be noisy, but the rooms were very quiet. The only negative was the breakfast. The hot water was not hot, they ran out of coffee, it took over 15 minutes to replace the eggs. The biscuits for the biscuits and gravy were very cold. We were there on a Saturday morning but there weren't very many people, so I didn't think that was the issue. If you need a nice, clean spacious room this is the place to be. Just know that breakfast might be little challenging.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Dear HaFinkne, Thank you for completing the survey regarding your recent stay at our property. Your Business is very Important to us & we value your feedback. By telling us what you liked about your stay & how we can improve, you are helping us deliver a superior experience for you & other guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay with us. We will give the feedback you gave to us & implement it! Thank you again on behalf of our Best Western Team & Hope to see you again!

"New, clean, good service"

5
26/10/2016

Cool and large rooms, good pillows and bed, new amenities, healthy and not so healthy breakfast, nice fruity water in lobby, very kind people working there lovely smelling shower gel and body lotion, close to mall/restaurants, reasonable prices. Next time we definitely come here again.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We're happy that you enjoyed your stay and look forward to Welcoming you on your next visit. Our Breakfast is ever evolving as we try new ideas and different options for our guests. We welcome suggestions! #BWSmiles!

"Excellent staff"

5
25/10/2016

We had to leave before 6am. Without us even asking the entire staff including the lady from the front desk pitched in to get breakfast out early just for my son and I. The were very friendly and helpful. Staff like this are what makes a great stay.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for this great review! We all work hard to exceed guests expectations and to take care of each and every guests as if they were the only guest! I appreciate your compliments to the staff! We look forward to Welcoming you on your next trip to Lake Jackson. #BWSmiles!

"Luxury"

4
23/10/2016

This hotel was better than I expected. Front desk staff was courteous and helpful, the lighting and decor was great. Standard breakfast was decent. Rooms were very nice. We didn't use the pool, but looked okay. There was a minor issue, but it was immediately addressed and handled well. This was the best Best Western I've ever stayed in.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Our goal is to exceed your expectations and we've surely done so! Thank you for staying with us and for the compliments on the staff and hotel. We hope to see you on your next visit to the area.

"Pretty good hotel with good staff"

4
18/10/2016

Mine was a business trip. I stayed in this hotel for 2 weeks along with my colleagues as separate. The rooms were clean and well maintained. Staff were very friendly in nature. I got a highway view room and whenever I get time I used to spend sitting beside window and looking at the vehicles passing and a large greenery opposite to the hotel by which was interesting for me as I am a nature lover. This hotel also has the very small swimming pool, not really for more than 6 members. More the members more the awkward to spend time or relaxing in the swimming pool. Breakfast was just ok, we couldn't find much varieties as we stayed for 2 weeks and the breakfast options were similar daily or sometimes alternative. Coming to the nearby locations, this hotel is little bit far, closely 4 kms (not really walkable unless you really want to do an exercise activity), from shopping areas. By the way it is very near to the "Sea Centre Texas". Overall it is a pretty decent hotel to stay.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
It was our pleasure to play host to you and your colleagues! We like our tranquil location and are glad you were able to enjoy the view from your room as well as our pool. We do our best to rotate our breakfast menu and try different items suggested by our guests. We welcome your input! We look forward to Welcoming you back on your next trip!

"Very Decent Stay"

4
17/10/2016

The rooms were top notch but my family was not pleased with the breakfast selection. We would stay again and eat at the Waffle House across the street. Location is very busy if the fair is in town. ??

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for staying with us and for your review. We greatly appreciate the compliments and hope to see you on your next visit. Our Breakfast is top notch so we hope you have an opportunity to try for yourself on your next stay with us. We look forward to Welcoming you back!

"Quick stay "

5
17/10/2016

Arrived at Lake Jackson for a one night stay, I had reserved a king suite thru Hotels.com. That is exactly what I got, room was exactly what was advertised, and even better. We had a fresh remote and Extra sheets for the pull out couch. It's little things like that make a difference. Breakfast was great and front desk clerk was very cheerful and helpful. Will definitely be staying here again.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We strive to exceed your expectations and provide the best accommodations in Brazoria County. You will get exactly what you booked and so much more. We appreciate the compliments and look forward to Welcoming you on your next visit to Lake Jackson. Become a BW Rewards member and book direct to get the best rates. You will be rewarded! #BWSmiles!

"Wonderful!!"

4
23/09/2016

My husband and I are celebrating an early anniversary. We decided to go to surf side beach for a relaxing weekend. Best western plus in lake Jackson was an excellent choice to stay. They are right off the highway..easy access to everything around. Only 12 mins away from the beach. The hotel itself was spotless. Very clean rooms, bathrooms, and beds are very comfortable. Staff was helpful and friendly. Rooms also had fridge and microwave which is a bonus for us! When we come back we will definitely stay again!

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
HAPPY ANNIVERSARY! We're so glad you enjoyed it and that you chose to stay with us. Thank you for the review and we look forward to welcoming you back on your next trip to the Brazoria County area. #BWSmiles!

"A Top Quality Place to Stay"

5
20/09/2016

I highly recommend this hotel. It is clean, clean, clean! The staff is friendly and helpful. The breakfast is tasty and well-presented. The location is good--easy access to Hwy 288. I had no problems checking in or out. A very pleasant experience.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you so very much for the review of your recent stay with us. We're so happy you enjoyed your stay. For Every Guest, Every Stay we will provide the same exceptional service that you now have experienced. We look forward to Welcoming you back on your next visit to Lake Jackson. #BWSmiles!

"Great Hotel with Exceptional Staff"

5
19/09/2016

This is a one year old property and is in pristine condition. I needed to use the reception area pc/printer and the equipment worked flawlessly. This is the first property i have stayed in that had a modern printer/scanner/copier. Often reception pc's have issues, not this time! Also the breakfast area was very clean and the food was great. I did have a room facing the highway and so there was some 'road noise.' No surprise really, but might consider a room on the back next time.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We take great pride in our property and strive to exceed each and every guests expectations. I greatly appreciate the compliments to the staff and the recognition for their exceptional customer service. We look forward to welcoming you on your next visit to Lake Jackson. #BWSmiles!

"Comfortable rooms and delicious breakfast"

5
03/09/2016

When I travel for work in this part of Texas, I like to stay at this Best Western hotel. The hot breakfast is very good and offers plenty of options from the healthy to the not so healthy! The rooms are clean, well decorated, and nothing is run down. It's evident the hotel is well maintained. The lobby is also clean and inviting. I haven't ever used the pool or fitness center there, so I can't speak to those amenities.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We are so glad that you found your home away from home and that we've exceeded your expectations. Thank you for the compliments on the breakfast and our clean hotel. We look forward to welcoming you back for each and every stay in the future.

"Top notch hotel"

5
28/08/2016

I had not stayed at a Best Western in many years, but this hotel was by far one of the nicest I have stayed at in awhile. It was rated higher than any other hotel in Lake Jackson and it lived up to expectations. The pool was very nice and private and the staff provided towels for the pool for each swim. The breakfast was very good and the cappuccino machine was awesome. I skipped Starbucks and had cappuccino each morning.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We're so glad to have you return to Best Western and even happier that our property exceeded your expectations. We go that extra mile to provide the "WOW" factor! Thank you for the review and we look forward to Welcoming you back on your next visit to the area.

"Best Western Plus Lake Jackson TX"

5
22/08/2016

Great hotel with full breakfast. Hotel is conveniently located and plenty of free parking. Hotel lobby was well kept and check in was a breeze. Hotel room was immaculate and had a microwave, small refrigerator and a desk. Room was clean and very well appointed.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
On behalf of the Best Western Plus Lake Jackson Inn & Suites, I want to thank you for choosing our hotel and for the gracious review of your stay. I appreciate your compliments and I am glad that we made your stay extraordinary! We look forward to Welcoming you on your next visit to the area.

"Awesome hotel!"

5
16/08/2016

My husband and I stayed here for a weekend while we went diving at Mammoth Lake. I can't say enough good things about this hotel. The decor is modern rustic with that Texan flare...very nice. The room was clean and still smelled new. The bed was comfortable and I enjoyed the large shower with the heavy glass doors. The breakfast buffet was good...biscuits and gravy, eggs, choice of meats, cereals, oatmeal and pancakes. We also enjoyed the strawberry-orange infused ice water they had out 24 hours a day. We filled our Yeti's up before going out for the day and had tasty cold drinks after our dives! I also want to mention the staff was very friendly and attentive. The desk clerks greeted us with a smile every time we walked in and even the maids always had big smiles and were friendly. We had a great time!

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We couldn't have expected a better review! We're so glad you enjoyed your stay with us and thank you for recognizing the staff. We've accomplished our goal in exceeding your expectations and look forward to Welcoming you back on your next visit to Lake Jackson. #BWSmiles!

"Best Option in Lake Jackson"

5
15/08/2016

The hotel is nice and clean. The staff are very friendly and helpful. We usually stay at the Hampton Inn, but it has gotten dated and we found the Best Western is a better option for this area. The only thing I would have changed, is for the towels in the bathroom to be a little better quality, but they were average.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review! We're happy to know that we've won you over from a competitor and appreciate the positive feedback. Your satisfaction is our #1 goal and we look forward to Welcoming you back on your next visit to the area.

"Beach weekend"

5
07/08/2016

What a fabulous hotel! From the landscaping, breakfast buffet, beautiful decor and the amazing pillow top beds! My Mom and I wanted to go to Surfside Beach and wanted to stay close. This was the perfect place having interior hotel rooms with wonderful am entities including ice machine on each floor. Amazing breakfast with a wide variety of cereals, breads, oatmeal, eggs and meat with juices and fruit & yogurt. Such a great time, we're already planning a return trip. Jordan was extremely helpful. The entire staff was very friendly. Thanks for a great weekend!

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for this great review of your recent stay with us. It is truly our pleasure to make your stay relaxing and enjoyable. Your satisfaction is our #1 priority and we look forward Welcoming you on your next visit to Lake Jackson. #BWSmiles!

"FEE FOR CANCELLATION!!"

1
01/08/2016

Although the staff themselves will do what they can for you. I used Best Western before for family vacations, buisness trips etc. But This last time I had cancelled and they charged me $140 anyway! Non-refundable. They will not get my buisness or families buisness again. Jacob Is the manager I talked to and I believe he did what he could.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We have a clearly stated cancellation policy on all reservation confirmations and when booking, the "rate rules" explain the specific policy in accordance to how you booked. Our standard cancellation policy is 24-hours (4:00 PM the day prior to arrival) in order to avoid a cancellation fee equal to one nights room and tax. This is a practice industry wide, not specific to Best Western. Non-Refundable, Advance Deposit Rates cannot be cancelled without a fee. While there are always exceptions to the rule, we do what we can to accommodate all our guests. I encourage you to contact me directly if you would like to discuss this further and I'm happy to review the details of your reservation.

"one of the best time in a long time"

5
26/07/2016

was a great place and the other people there that stay there too was nice I thinking its because of the staff there. my son was super loud but no one cared, was a place. the pool was little small but was ok for my son and I. this be one of the place to stay when your from out of town.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review! Your son was no trouble at all. It gives us great pleasure to see everyone enjoying the amenities we have to offer. I appreciate your compliments to the staff. We look forward to Welcoming you on your next stay in Lake Jackson.

"THE place to stay in Lake Jackson"

5
25/07/2016

This hotel is brand new, so squeaky clean, with great service. Breakfast was good, the usual options in plentiful portions. Breakfast area is a great meeting place--an extended family was there for a wedding and they had the "family reunion" in the breakfast area rather than a room. Convenient to everything--Brazos Port Mall is 1-2 miles north, with every kind of food you could want. Bucee's is just across an empty parking lot for gas, snacks, etc. The hotel is on the service road, but getting back to NB freeway is really easy'--go out side entrance, job to left and go through empty shopping center parking lot, turn right on 1st Street (Plantation). We would definitely stay there again.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We're so glad you enjoyed your stay and recognized our clean hotel and friendly staff. We appreciate your compliments and look forward to Welcoming you back on your next visit. #BWSmiles!

"Dependable"

5
06/07/2016

This is a great place to stay in LJ. It's a newer property with all needed amenities. Breakfast buffet better than most mid range hotels. Friendly staff. Good location. Bed mattress quite nice. The only opportunity for improvement is the pillows. I had lots of pillows, but they were all too firm and too thick for me.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We appreciate the compliments to the staff and the recognition of our outstanding hotel amenities. Our pillows are a Comforel Pillow and is standard at Best Western hotels. We are looking at giving our guest options by adding the Dream Maker pillow to the beds so that there is an option for comfort. Thank you again and we look forward to WELCOMING you on your next stay.

"Loved this place, it was so awesome!"

5
03/07/2016

This place was so wonderful! Decorated just gorgeous! Bed was so comfortable and room was nice and quiet! We hadn't stayed in a Best Western in years, and was very pleasantly surprised! It was as nice, or nicer than a big, fancy motel

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
#BWSmiles! Thank you, Thank you, THANK YOU! It was our pleasure to provide an exceptional experience for you. I will share your praises and compliments to my staff. We look forward to WELCOMING you back to our hotel on your next visit to the area.

"Great night sleep & kindness matters"

5
29/06/2016

This hotel is one that welcomes its guests. Rooms have high ceilings adding to a feeling of spaciousness. Beds are just right- not too hard & not too soft. Staff goes above & beyond for all of their guests. Stay at a friendly place... this one!

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
WOW! Thank you for that excellent review! We greatly appreciate your compliments and definitely hope to see you on your next visit to the area. #BWSmiles.

"Beautiful Property"

5
27/06/2016

I was so pleased to stay at this property. The atmosphere was welcoming and pleasant. The staff was so friendly and helpful. Everything in our room was perfect! The coffee machine in the lobby was amazing. The hot breakfast was very similar to something you can find at most sit down restaurants. I believe that I have found my new hotel when I come visit Surfside beach.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
It was truly our pleasure to make your stay an experience to remember. Thank you for the compliments and recognition of the staff. We're happy to be your Home away from Home and look forward to Welcoming you on your next visit.

"Definitely recommend this hotel any day!!!!"

5
25/06/2016

We had two rooms rented for two nights. I had requested rooms on the first floor due to some physical limitations of one of the guest and also dislike of elevators. They accommodated us with rooms side by side on the first floor. SO grateful for the caring staff that is there. Hotel is super clean and excellent maid service. Definitely would want this hotel again. Hotel breakfast is provided but fruit has preservatives on it and it was way too tart and I tried to limit my carbs so didn't try much of the bread and sweets there. Other than that it was fairly decent for a hotel breakfast.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you kindly for the recent review of your stay with us. It was our pleasure to make sure your requests were honored in order to make your stay comfortable. I appreciate the compliments to the Housekeeping staff and I'll be sure to share this review with them. We look forward to seeing you again on your next visit to the area.

"Liked it so much we stayed longer"

5
16/06/2016

This was the perfect hotel for our summer beach vacation to Surfside. There is a Buc-ee's across the road were we grabbed snacks & ice before heading to the beach. The pool was nice and the rooms comfy. Best thing was the free internet was actually high speed (I clocked 20mb/s) and we could stream stuff on the iPad. Breakfast was about as good as free breakfast will be. We stayed an extra night to enjoy the beach and pool a bit longer.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We're so happy you extended your vacation due to the fact that we made your stay so much more enjoyable. Guest Satisfaction is our goal and we hope to see you again on your next trip to the area. #BWSmiles

"Convenient"

4
16/06/2016

Well furnished rooms. The entire hotel staff was pleasant. The breakfast selection was good, however, seating was quite limited for the number of rooms. A number of people selected their food and decided to return to their rooms rather than wait for a seat. Convenient to highway and access to shopping, sites, etc. Due to closeness to the highway if a quiet night is a must I recommend you request a room on the back side of the hotel.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. Yes, breakfast does get a little crowded from time to. We do provide trays so that eating back in your room is a convenient option. Your compliments are greatly appreciated and we look forward to welcoming you back on your next visit.

"Best Western Plus, Lake Jackson TX comments"

5
15/06/2016

We were very satisfied with our stay at the Best Western Plus, Lake Jackson TX & highly recommend this as a place to stay. Overall, the whole facility, our hotel room & bathroom very clean, comfortable bed, air conditioner works very well to keep down humidity. (Many hotel air conditioners do not seem to keep down the humidity),the breakfast was very good with a good selection, the excellence, courteous, friendly, helpful staff. We were flood evacuees of the 2016 Brazoria County TX flood. The staff was very willingly, cooperative in changing/rearranging & extending our reservations as needed as we monitored the flooding.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We are so glad to have helped you during the flooding that was going on in our area. It was a very trying time for many and we were happy to assist in any way that we can. Your compliments to the staff and kind words are much appreciated. #BWSmiles

"Uncomfortable Beds"

3
02/06/2016

Hotel is new, clean, nicely decorated, fairly quite. Beds were soft and lumpy. Seemed like the mattresses were already worn out and had sleepers indention in them. Staff was professional but not friendly

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Hotel Ever"

5
31/05/2016

I recently booked several rooms at this hotel for the music acts that performed at my music festival. The manager Marty was extremely helpful and all of the front desk people that I spoke with bent over backwards to make this event successful. The service has been the best that I have ever experienced.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
#BWSMILES - Thank you for this raving review! We appreciate your business and recognizing that we went above and beyond to make your festival attendees feel at home. We look forward to next year!

"Very Nice"

5
20/05/2016

Room and hotel very clean, nicely decorated, beds comfortable, and plenty of channels on the tv to choose from. Didnt have one problem checking in or out. The Gentleman that checked me in was super nice and I didnt get his name so I am very sorry. But you was wonderful. Wish I could have stayed long to enjoy more but I will be coming back again.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We strive to make your stay one that will be memorable and greatly appreciate you recognizing our superior customer service. We look forward to Welcoming on your next arrival.

"Customer Service"

5
18/05/2016

Your employee, Jacob, is a great person, very helpful that goes above and beyond to assist his customers. Very warming, welcoming. The hotel is located in an easy access area, restaurants near by, mall also near by.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Warm smiles and friendly service is our policy everyday for every guest. Our staff truly cares about all your travel needs making your visit comfortable and memorable. We look forward to seeing you again on your next stay in the area.

"Clean, comfort, excellent location"

5
17/05/2016

We stayed two nights at the Lake Jackson Best Western. The hotel is newer property so it was very nice. The room was very clean with beds that were very comfortable. The bathroom was just right with a bathtub. The shower head was perfect as well. The location of this property was perfect for us with nice restaurants and bakeries nearby. Easy on and off the expressway as well. The front desk staff were very helpful. Breakfast was standard fare for continental. We did not use the pool, or the workout facility but from a distance, it looked perfect. We will definitely stay here again when visiting the area.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Whatever your needs are, we do our best to accommodate. We'll inspire everything from successful business travels to memorable holiday vacations. Thank for for the review or your recent stay with us. We greatly appreciate the compliments and look forward to seeing you again.

"Weekend wedding"

4
16/05/2016

We had people arriving all through the day from all over the US. No matter the time the front desk crew was always nice and welcoming. The rooms were clean, the beds comfortable, and the breakfast selection was good.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
#BWSmiles! I'm so glad to hear that you enjoyed your stay with us. We hope that our smiles radiate to the guest and become infectious! Your satisfaction is our goal! We thoroughly enjoyed being the host hotel for the wedding guests.

"Clean and new"

5
29/04/2016

A lovely place to stay with a helpful, friendly staff. Our room was very quiet and comfortable. The breakfast was good and offered a variety of choices. Staff always spoke to us as we were leaving or coming back to our room.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. Your satisfaction is very important to us and we look forward to having you as our guests on your next visit to Lake Jackson.

"Excellent Hotel"

5
26/04/2016

I chose this hotel for a birding trip to the upper Texas Coast. The stay was excellent. Very quiet. Beautifully presented hot breakfast with lots of options. The bed was very comfortable and staff pleasant and helpful. Highly recommend it.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for this raving review. Your satisfaction is very important to us. We appreciate the recognition and will continue to achieve our goal as offering the best accommodations in Lake Jackson. We look forward to seeing you again on your next visit.

"Not happy"

1
25/04/2016

This best Western placed over five charges on my debit card which added up to more then $1800 worth of charges even though they were reversed because this account come straight out of my account money was held up hopefully checks don't bounce . The manager who's name is Marty acted very nonchalant about it like as if while the charges have been reversed it's all OK it is not his boss needs to know his attitude on this house situation that's why I am doing this if you go stay at this best Western do not use your debit card

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
When presenting a debit card for payment, your financial institution places an immediate hold on funds to secure payment. The amount can be equal to the total of your stay plus applicable taxes. Funds can be held up to 21 days depend on your financial institution. This information is clearly displayed on a sign posted at the front desk and is common procedure for any business where debit cards are accepted. This is not hotel specific and is in accordance to your card agreement with your financial institution. I do recall that you and I spoke with your financial institutions representative together on speakerphone and you were informed that there were no pending charges other than what was in accordance to your actual stay. I do understand your frustrations and apologize again for any misunderstanding or confusion in regards to processing your payment for your stay.

"Great place to stay"

5
12/04/2016

The front desk was very helpful, the room was spacious and well laid out. Bed was comfortable. The room and hotel was clean. Hot breakfast was good and breakfast area was kept clean. Check was fast and easy. hotel was in good location and easy to get in and out of. I would recommend this hotel to anyone looking for a place to stay.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
It was our pleasure and we thank you for the raving review! We look forward to seeing you again on your next visit to the area.

"Business Trip"

3
11/04/2016

This hotel is brand new and it was nice to stay at a newer property, but the bathroom floor was not clean when I arrived and it was dirty during my entire stay. The staff is very friendly, very accommodating, and very knowledgeable about the area. If there was more attention to detail, then I would recommend this property.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. My sincerest apologies for your room cleanliness being unsatisfactory. The front desk staff are available 24-hours a day to assist with any request or concern you may have. I encourage you to reach out to us so that we can take immediate measures to solve any problems. Thank you for your comments and I invite you back to stay with us again so that we may exceed your expectations.

"Great place to stay"

5
06/04/2016

When i com to this area This will be my first choice. The staff and the cleanses of the hotel was awesome. The customer service was great and the front desk staff was very helpful with giving information on local restaurants

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. It was truly our pleasure. We're glad to have you back again as our guest on your next trip to the area. Thank you for staying with us.

"Superior greeting at the desk"

5
28/03/2016

Very clean, well kept. A little difficult to locate among the lights along the highway at night. It is situated slightly off of parallel to the frontage and main roadways. Common area for breakfast is more than adequate. Well lit, quiet, above average food for such facilities we have seen around the country.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. Guest satisfaction is our top priority and we appreciate the compliments to the staff and hotel. We hope to see you again on your next visit to the Lake Jackson or Brazoria County area. It was truly our pleasure!

"excellent place to stay"

5
28/03/2016

We will stay there again. It was a new hotel so everything was clean and new.. It was a great experience and we will stay there again the next time we have to spend the night in the area. The employees were all very helpful and kind.

"Wow completly changed my thoughts on hotels great place"

5
24/03/2016

The best by far hotel in the area and this place has opened my eyes to another hotel chain that wants you to be comfortable while you stay here the room was very clean the hotel staff was smiling greeted you nicely asked if there was anything eles they could do , wow they have got a good place here

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
WOW Exactly! That is the response that we aim to have from each and every guest. Thank you for your compliments and we greatly appreciate your new outlook for Best Western. We are fully committed to Guest Satisfaction and I thank you for recognizing it. We look forward to having you as our Guest on your next visit to the area.

"Great place"

5
20/03/2016

We had a really nice time at this hotel. There is lots to do nearby in the area. The staff were well informed about what to do and where to go to have fun and even provided a guide in writing. We thought that the beds were so comfortable and we slept really well. When we left and returned, we felt right at home. The breakfast was excellent and we were welcomed with fresh coffee all day. The rooms were very clean. The room was a little smaller than other suites we have stayed in, but it was so well organized and stocked with everything we needed. Great stay.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for your kind and gracious review of your recent stay with us. We appreciate the recognition and your loyalty. We strive to maintain our status as the best accommodations in Lake Jackson & Brazoria County. We look forward to seeing you again.

"Great Service & Staff"

5
08/03/2016

Great Service & Staff love being acknowledged by name when I walk in the door. I love that they accommodate my request of staying in the same room. I'm always greeted in a friendly manor. Great breakfast, very clean, great location. I feel safe.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We're always pleased to hear that you have enjoyed yet another stay with us. Thank you for your loyalty and we look forward to seeing you again. It is truly our pleasure.

"New, Nice and Clean"

4
07/03/2016

I need to place to crash for a few hours before I headed back to work. Check-in was easy and staff was nice. I did not get the breakfast but a coworker said it was good in the past. The only problem I had was the lack of curtains to block out light. I had a double queen room so I took the feet warmers off the foot of the beds and draped them over the windows and that worked for the most part so I could get some sleep.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you Ricardo. You may have overlooked the black out drapes that are in each room. Sometimes they get pushed far behind the sheers son that you may not have seen them. We do appreciate your compliments and look forward to having you as our guest on your next trip to the area, and remember, we're always available to assist you.

"Business trip"

5
22/02/2016

Great hotel and staff. Very clean. Nice breakfast buffet each morning or a brown bag breakfast if you were in a hurry. Rooms were comfortable and very clean. Would highly recommend both for business traveling and pleasure/vacation trips.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Lisa W. Thank you so very much for the raving review of your recent stay with us. I'll be sure to share your compliments to the staff. Our goal is to be the best accommodations in Brazoria County. We appreciate Guests like you recognizing our efforts.

"nothing fancy"

3
12/02/2016

I was only here for one night , bu they have guys who are living here for local job sites, so it is a weird dynamic. nothing fancy, but decent. Breakfast was fine - there are no complaints, it is a quality best western

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We take pride in being the newest and best accommodations in Brazoria County. We want every guest staying from 1 night to 1 week to feel at home. Thank you for your review and we hope to see you again on your next visit to the area.

"They have pie!"

4
11/02/2016

Have to love any place that has pie for breakfast! Great place to stay! Rooms are nice and the shower head was actually taller than me! Friendly staff and clean grounds. Nothing bad to say about the place

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
OH YES, the pie is delicious! That was the Owner's idea and it has been a big hit! Thank you for your compliments to the staff and about the hotel. We're glad you enjoyed your stay and are sharing your experience. Can't go wrong with PIE!

"Best Western-Lake Jackson, TX"

3
07/02/2016

New facilities. Staff was not willing to move me from my room (which was sharing the same wall as the elevator) to another for the remainder of my stay. Fortunately, after returning from my mtg later in the day, I was accommodated.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We were more than willing to accommodate your request to move rooms however, you did decline to move and stated that you didn't want to have to re-pack your belongings. I apologize for the misunderstanding and happy to know the front desk took care of your request upon your return. We are always available to assist our guess in any way to make their stay more enjoyable. We appreciate your compliments and look forward to seeing you on a future stay.

"Lake Jackson,tx Best Western Plus review"

5
06/02/2016

This is one of the best, Best Western Plus Motel that I have stayed in, & I do a lot of traveling. I stay @ Best Western Plus 90% of the time. The staff was nice, Motel is clean looks good outside & inside. You will not find another hotel in this area better for the price in my experience.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay. We are the newest hotel in Brazoria County and we take pride in our beautiful hotel. We greatly appreciate your compliments and look forward to having you stay with us again.

"Best Western Review"

5
22/11/2015

Very nice, clean hotel. Staff was very accommodating. Hotel actually exceeded my expectations. It was only 6 months old. Expected it to be very plain but was plusher. Stayed at the Comfort Suites 2 days earlier. This was much nicer.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We are pleased to now you enjoyed your stay with us. We strive to be the best accommodations in Brazoria County. Thank you for your compliments and we look forward to seeing you again.

"New hotel and really clean!"

5
08/11/2015

Stayed in this hotel for one night only. It was beautifully decorated, new and had great staff...the hallways were well lit, the beds were very comfortable. Finally a nice hotel in Lake Jackson! The front of the hotel faces a major highway...choose a room in back if you are a light sleeper. I would stay here again...

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for recognizing that we strive to be the best hotel in Lake Jackson and the surrounding area. Rest assured during each and every stay, you will get the same clean, comfortable rooms and exceptional staff. We look forward to seeing you again.

"great stay"

5
05/11/2015

The stay was real fine, the room was great and the staff was wonderful. I will stay at a Best Western again in the future. The only bad thing to say about Best Western is to fill out this survey I had to write a letter. I just wanted to fill in the dots. Anyway in the future we could just bypass a review if possible.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for the review of your recent stay with us. We greatly appreciate your compliments about the hotel and to the staff. I do understand about the review process. The TripAdvisor review is not provided by Best Western but by the website itself. Thanks again for your feedback and we look forward to having you as our guest on your next trip to Lake Jackson.

"Retired"

5
28/10/2015

We do a lot of travelling and this Hotel was one of the Best without exception.I would recommend this Hotel to anyone who might travel to this area. Being retired -we visit several states and we never stay at cheap Hotels-its true you get what you pay for and this hotel was great.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
We thank you kindly for your gracious review of our hotel. We take pride in our hotel and appreciate the acknowledgement from out guests. Guest satisfaction is our #1 goal. I will share your comments with my staff and we look forward to seeing you again.

"Best Place to Stay"

5
23/09/2015

This motel is clean, the internet works well, and all light and plumbing fixtures work when needed. Several movie channels to choose from. The cost is below others in the area in some cases 1/2 the cost. It's close to Buckees for gas and cokes.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Jerry B. We are indeed the Best Place to Stay in Lake Jackson. Thank you so very much for your raving review. We take pride in our hotel and love to take care of our Guests. We also have our Market in the lobby area to grab a quick drink and snack. We hope to see you again on your next trip!

"Excellent Stay"

5
10/09/2015

Room was clean with sufficient number of towels, shampoo, etc. Front desk employees extremely courteous and smiling. Allowed for late departure. Bed was firm and extremely comfortable--slept very well. Hotel easy to get to and in a convenient location.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Deana F. Than you for the review our your stay with us. We love to keep things well stocked and always fill requests for more. I love our beds as well. If you love them as much as I do they are also available to purchase through our vendors. Thanks again and we look forward to having you as our guest on your next trip to Lake Jackson.

"Great place to stay!"

1
02/09/2015

Wonderful staff, clean rooms, beautiful site. William was especially helpful when my sister had a diabetic episode. He went to the kitchen, made fresh orange juice to get her stabilized. REAL fresh eggs cooked for breakfast. Very good, fresh breakfast bar.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
JSchaper Thank you for your raving review of our hotel. I'm so happy that William was able to assist with your emergency. We treat our guests like family and there's nothing we wouldn't do to make your stay enjoyable and comfortable. We look forward to having you back on your next visit to Lake Jackson.

"Friendly staff"

4
28/08/2015

The staff are friendly and helpful. The hotel is clean and quiet. The beds are amazing. I sleep very well at this hotel. It's in a good location. I like the express checkout offered at this brand hotel and breakfast starts serving at 5:30 so it's nice if you have to get up early to leave.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Jennifer O., Thank you for your gracious review of our hotel. We pride ourselves in offering all our guests a clean, comfortable stay and topping it off with excellent customer service. I will share your review with my staff and we look forward to having you as our guest on your next trip to Lake Jackson.

"Brand New"

5
28/07/2015

This hotel is brand new and still has the "brand new smell" when the front doors open. It's so new, that things like the hook on the back of the bathroom door fell off when I put clothes on it, because it hadn't been used yet and wasn't pushed all the way on. I fixed it. There are ice cream machines on each floor, but they are expensive ($3 for an ice cream sandwich). I was a little disappointed at the number of parking spots since there were a ton of contractor trucks, several of which were taking up two spaces. One of them put a nice ding in my brand new car door. :( The walls are paper thin and my teen son got a sex education where he could hear every word and moan through the wall. Great. They woke early and woke us up with their noise/talking, so if you are a light sleeper, use the tv or ear plugs. Pool is way too small and there is no hot tub. I thought the price was a little high, but fit in with the others in the area. Breakfast was okay, but the eggs were completely dried out and gross by 9am. We had pancakes and cereal. But, the beds are comfortable and clean. It's close to a Bucee's (convenience store) and easy enough to get to all the other things along the highway... IHOP, Walmart, Target, mall, etc. People in town used to be VERY friendly, but since all the contractors have moved in, it's really gotten very unfriendly and busy. Customer service at Walmart and those places is non-existent.

Marty M, General Manager at BEST WESTERN PLUS Lake Jackson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.