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Best Western Hotel Braddock Inn, La Vale

4.0/5  - basé sur 520 notations.
1268 National Highway, 21502-7607, La Vale, United States - visualizzare mappa

Scegli questo hotel a servizio completo di La Vale, Maryland, situato a pochi minuti di distanza da Fort Cumberland, dalla Frostburg State University e dall'autodromo Rock. Benvenuto al Best Western Braddock Motor Inn, un hotel a servizio completo che offre un servizio clienti cordiale, una serie di servizi e sistemazioni comode a un prezzo conveniente. Situato nei pressi dell'autostrada nel profondo ovest del Maryland, questo hotel di La Vale offre 103 camere ben arredate e suite, tutte dotate di televisione via cavo/satellite con HBO® e di accesso wireless a Internet ad alta velocità gratuito. Comincia la tua giornata con una colazione continentale gratuita prima di provare gli altri servizi dell'hotel, tra cui piscina interna riscaldata, bagno turco a vapore/sauna, impianti sportivi, navetta per l'aeroporto gratuita, servizi business e servizi meeting. Nell'hotel troverai anche l'Henny's Grill and Bar e il Gehauf's Restaurant. Gli animali domestici sono ammessi con limitazioni. Il Best Western Braddock Motor Inn si trova a circa dieci chilometri da molte delle maggiori attrazioni locali, come il treno panoramico Western Maryland Scenic Railroad, la storica Fort Cumberland, il museo della carrozza Thrasher e la casa che ospitò il quartier generale di George Washington. L'hotel è anche vicino a C&O Canal Place e all'autodromo Rock-Speedway. Chi è in viaggio d'affari si troverà a pochi minuti di distanza dalla CSX Transportation, dalla Alliant Techsystems, dalla New Page e dalle prigioni federali e di stato. Lo staff cordiale del Best Western Braddock Motor Inn, saprà assicurarti un soggiorno divertente e indimenticabile a La Vale, Maryland. Risparmia prenotando oggi stesso! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Braddock Inn

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i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Stanza dei giochi
    Stanza dei giochi
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 520 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
184
Molto buono
167
Nella media
81
Scarso
41
Pessimo
47
CONSULTARE I PARERI SU
Affari Affari
64
Business Business
52
Da solo Da solo
45
Di coppia Di coppia
94
In coppia In coppia
152
In famiglia In famiglia
195
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"It is what it is"

3
03/07/2018

I'm rating this a 3. It was nice that we were allowed to check in so late. It was nice we got a discount for such a late check-in. The staff was friendly and helpful. The room we were given had not been cleaned. Apparently it was a clerical error, but I have my doubts. The next room was apparently the last available, was super hot. The breakfast was excellent as in the best hotel continental breakfast I've ever had. The breakfast lady's name I think was Belva and she was nice and helpful. It was obvious she wanted to do a good job. She is the reason I rated the stay as high as I did. Would I stay here again? Well, the breakfast was good.

"Nice"

3
18/06/2018

There is a saying lipstick on a pig. This place is old but has been tastefully redone. Outside there are some places where u can sit by the steam, the room was musty when we first got in but I ran the ac for an hour or so and it got better. Breakfast is your normal free breakfast at these hotels. The beds were ok, the staff was great. I wish more people were as pleasant to deal with. Close to many restaurants. For the price I would stay again

"bring your ear plugs"

2
30/05/2018

located at a 3-way intersection, road noise was terrible, in part probably due to the thin walls and/or windows. but that was when we went to bed. before then, we found ice machine not working on floor 2, bathroom sink draining slow and hot tub drained and shut down.

Jay D, General Manager at Best Western Braddock Inn, responded to this review
We are sorry that your stay was not up to your expectations. We strive to make every guest experience a great one. We will be looking into the issue, and make any correction we have to. Robin Gallagher

"Superior Service"

3
21/05/2018

This hotel has many amenities (sauna, tanning, exercise, heated indoor pool, hottub). It could do more with the outside seating and pet areas. The service ie: humans, I dealt with were superior in friendliness and assistance. This hotel offers pet and smoking rooms that are one in the same, sadly. So, although I have a pet, the stench from nicotine in the room was horrific. Some updated painting and rugs replaced with tile or something would be better in the smoking/pet rooms! There are restaurants and convenience stores located in walking distance. The rooms were neat and clean. Rooms varied in price and size, which I appreciated. I would give this place another try without my pet along as the smell was overwhelming. The place sits in the middle of a Y, so there are two exits/entrances.

"Nice property"

5
09/05/2018

Loved the pool and hot tub, breakfast was good buffet style. Location was nice staff was friendly just might want to bring a towel to the pool we didn't get any in our 2 days. Plenty of stores nearby and restaurants.

"Banquet for saughter booked two rooms"

4
07/05/2018

Had two rooms same floor next to each other both rooms were very clean and well equipped, the breakfast was very god, hot and staffed with aide. The room prices were different due to booking service and timing of second reservation. Did not visit any amenities such as Pool etc, so can not vouch for these but my daughter who is 22 and very particular was very satisfied with all she observed

"A great hotel in a scenic area !"

5
21/04/2018

The BW Braddock Inn is a great place to stay. Quiet rooms , an a/c that will make plenty of white noise and a scenic setting for the wanderer on you. Nearby restaurants and gas stations and easy access to the highway make it a great stop.

"good breakfast"

4
10/04/2018

We liked everything about this hotel except the desk people. On Thursday when we checked in they didn't want to honor the internet price, so they charged us $5.00 more. I guess they thought about it because when we checked out they took the $5.00 off. We went back Sunday night and asked for the same deal that we got on Friday and the guy said OK. When we checked out they hit us for an additional ten bucks. The food was good, the bed was good, and the soap was great, BUT the staff...Not so good

"Very cozy hotel"

5
09/04/2018

My boyfriend and I had a great stay. There was very convinent parking close to our room and the complementary breakfast was great. The pool looked very nice but unfortunately we didn't have time to enjoy it. We highly recomend!

"cleanliness was pathetic, to say the least"

1
02/04/2018

after check in i jumped in to take a shower. water got clogged in the shower but they didn't have a technician available. good they offered a different room. the nonsmoking rooms smelled smoke. the room smelled of mold. i had to spray a perfume to be able to stay kids jumped into the pool the water wasn't clean after few minutes they ended up with wheezing and were up all night i tried to get into the hot spa and noticed the water was dirty. like someone actually peeed in or something. breakfast was nice. before checkout while the kids were in the shower the electricity went out and even after we called it never came back until 15min before checkout. finally i was told they accidentally checked me out an hour before and so the power was switched off!!!!! One more thing the card to get in didnt work and I have had to go to front desk atleast 4 times for them to activate my card

Jay D, Owner at Best Western Braddock Inn, responded to this review
We are so sorry that that your stay didn't meet your expectations. We strive to make sure all our guest have a great stay. We will be looking into your concerns and correct any problems. Thank You

"ICE COLD POOL & SERVICE! DON'T WASTE YOUR MONEY!"

1
15/03/2018

This past weekend my family and I stayed at the Best Western Braddock Inn located in LaVale, MD. We live in the area but rented a room just to gain access to the heated pool as a gift for my daughter's 6th birthday. Unfortunately, things didn't go as planned. During our entire stay, the pool heater was not working, which made the water ICE COLD. The pool room was also freezing. The hot tub was closed (see attached photo) so we were out of luck on our birthday plans. Our entire weekend was a huge waste of money and disappointment! Due to these issues, I spoke with the front desk for a full refund on the room since our expectations were not met. They said that shouldn't be a problem and took down my contact information for the manager. I waited a full week and never heard back, so then I decided to write to their corporate office. Again, STILL NOTHING TWO WEEKS LATER! This place used to be nice and I have always recommended it to my out-of-town family and friends and I probably still would have if they would've refunded my money for what I thought was a temporary problem with the pool.. but now I see that their priorities have changed. Such a shame!!!!

Jay D, Manager at Best Western Braddock Inn, responded to this review
I am sorry that your stay did not meet your expectations. We strive to make every guest stay a good one. I will be looking into this matter and see what break down in communication happened. Thank You

"Horrible motel to stay in"

1
07/03/2018

The room was dirty maids never came and cleaned up my room. the wifi didn't work. the pool was like ice water. the Jacuzzi wasn't working. front desk don't seem to care about anything. I WOULD NOT STAY HERE AGAIN AND I DONT RECOMMED IT FOR ANYONE.

Jay D, Manager at Best Western Braddock Inn, responded to this review
We are sorry that your stay was not up to your expectations. We strive to make sure all of our guests have a great stay. We have awarded you points that you can use at any Best Western, giving you a free night at most of them. Again I am sorry about your experience.

"Horrible motel to stay at"

1
07/03/2018

after we checked in we went to the room and you could smell pot everywhere. we were there 3 days and we didn't get maid service when we were there. the pool was like an ice cube you could not get in. the Jacuzzi didn't work. the internet was very spotty soon as you would connect and get online it would drop your connection. I would NOT stay at this motel ever again.

Jay D, Manager at Best Western Braddock Inn, responded to this review
We are sorry that your stay was not what you expected. We strive to give all of our guest a great experience. We have awarded you points to use at any Best Western, giving you a free night at most. Again we are sorry.

"A few days of R&R"

3
22/01/2018

Visit was good, staff were great and helpful only problem was the yelling, screaming, cuzzing, jumping up and down on floor going on everyday od 3 day visit I complained upon check in but obviously not much was done so why complain anymore, next time I want to get away I'll find another hotel

"Our stay"

5
30/12/2017

We had a nice and relaxing stay both nights that we stayed! The first night we stayed the staff at the hotel Taylor Long was very helpful and friendly! Everything was good and clean except when we went to get in the hot tub it was dirty with hairs and everything else floating in it!

"Awesome"

5
27/12/2017

What a comfortable, warm, friendly, reasonable place to stay on a cold winter night. Very dog friendly. Two thumbs up! We truly enjoyed our stay. Great on site restaurant at Henny's! Beautiful area! We had a quiet room at the back of the property with the pups.

"comfortable/clean"

3
19/12/2017

Just what I expected and needed. Room was clean and spacious. Breakfast was very good...bacon! Nice restaurant and bar on property. Have stayed here many times and will do so again. Big indoor pool! Plenty of free parking. Easy on and off the interstate.

"Winter2017"

5
19/12/2017

Good service very clean good heat great staff. Free parking free breakfast. Pool & internet. Good prices. Nice area. Free tea free coffee. Free tv. Free gym and free weight room. Sauna included. Room was very big. Good stay 4 the price.

"Smelled like cigarette smoke, noisy"

2
28/11/2017

Meh motel. If cigarette smoke doesn't bother you, it's a cheap place to stay dry on a stormy night. I had to use towels to block the smell of smoke from entering our room under the door. And the location, between two roads with heavy traffic? Not the greatest...

Jay D, Manager at Best Western Braddock Inn, responded to this review
I am very sorry that your stay was not a pleasant one. We will check into your issues and see if they can be remedied. We are glad you brought this to our attention. Again I am sorry, thank you.

"stay at bestwestern Lavale Md"

5
27/11/2017

Hotel is great and is very clean. Hotel has great employees who will go out of their way to help you with any problems that you might have.. Indoor pool and fitness center is very nice. The Hotel also has a hot tub and a sauna along with a tanning bed to warm you up in the winter. It also has a great breakfast with many items to choose from. The Best Western in Lavale is in a great location I -68.

"Secluded gem right in the middle of everything!"

5
25/11/2017

This is a gem, the wooded lot the hotel sits on is secluded, serene & quiet has a huge pool & hot-tub atrium, gazebo, workout room, restaurant and is literally right in the middle of town. It is a walk to everything: KFC. McDonald/BurgerKing, Ruby Tuesday, Dennys Pizza hut, shopping, etc. Very convenient location with many amenities. Had trouble with Wi-Fi in my room, as did others, and had to go to lobby to use my laptop, but this was a great experience and at a great price. Would highly recommend this hotel!

"Failure to Communicate"

3
22/11/2017

I requested a late check out to be added to the bill when I made the reservation. This was not communicated to the main staff. I made sure that it was on the bill for checkout. My late checkout was not communicated to the cleaning staff as they knocked on the door. Make sure they understand what you want.

"Could have been better"

3
20/11/2017

Rooms without a tub? First time ever in the USA for me to see this. So small an area that it felt like you were in a closet. This use to be my go to place in the area and was a second home. Today the quality of 12 years ago is gone and the updates of low quality.

"Braddock Inn, a comfortable stay"

5
19/11/2017

The room had a remote and guide to channels that I could easily understand. (A miracle). There was a suitcase shelf with its own light!!! It had a recliner. The ambiance is great with a lovely pool with plants, and a nice spa. The outside landscape is mature and professional. The staff was relaxed and friendly. Best hotel breakfast with TATER TOTS!!! Been here at least 5 times. Always go back.

"Braddock Inn"

5
17/11/2017

Very comfortable ,reasonably priced, always stay here when in the area ,down to earth friendly staff,indoor pool Clean ,well kept rooms,easy on off I-68 Close to Restaurant and shopping mall and store

"Clean and Reasonably Priced"

4
09/11/2017

We stayed one night as we were passing through the area. The staff was very friendly, the rooms were well appointed, and the property was clean and well maintained. The free breakfast buffet was well stocked with a wide variety of hot and cold options. I would highly recommend this property if you're in the Cumberland-Lavale area.

"Weekend away with my son"

5
30/10/2017

Helpful service. Clean room. Great location. Great amenities including high speed internet. Would recommend this location to families looking to get away for a weekend or for an extended visit to beautiful and scenic Western Maryland.

"Beautiful spot, great place to stay"

5
28/10/2017

Nestled in the hills of Western Maryland, this is an absolutely beautiful spot to stop on a long trip. Friendly staff, comfortable room, GREAT pressure in shower, fast WiFi, and quick access to local eats.

"surprised"

4
27/10/2017

I have stayed in Best Westerns before, they were old, out dated and dirty. with that experience, I was surprised when my husband booked one again. We were surprised at how nice this one was. The problems we encountered were we were given a smoking room when we don't smoke. It was hard to maneuver the different ways we had to go for each floor. Another big problem was no elevator... that's a big one for older people with knee problems. The breakfast should run later. several of us went right before 10 and it was closed.

"Great bed and pillows!"

5
27/10/2017

I love a good bed and pillows when I travel! this hotel had both of those plus the hotel was very quiet! The restaurant was very close and easy to walk to and get seated immediately. Food and service was very good and fairly priced. Crab bites were the best!

"Very nice hotel"

5
21/10/2017

We were traveling with friends and came across this really nice hotel. Stayed one night and very much enjoyed it. We were on the lower level and I just loved the trees inside as we walked to our room. Everyone was very nice and had a great breakfast in the morning. All the staff were very helpful and this hotel is a little tropical which I love as I once lived in Hawaii. There is a restruant and also a few more nearby. Would defianatly stay here again.

"Charged for not staying"

1
18/10/2017

I didn't actually stay here. Plans changed and we had to cancel. Somehow the cancellation was messed up and I was charged for two rooms. It took WEEKS to finally get a response. The response was “We can't help you”. I understand having a cancellation policy but this is incredibly poor customer service. How about responding in a timely manner? How about responding with “please call us to see if we can work something out”. Even if it had ended up with me still paying for the rooms I would at least feel like you cared. Maybe you could even feel bad about the fact that you are charging me for services you didn't provide. Or at least ACT like you feel bad about it. Thanks for making an already difficult time more difficult. I won't ever stay at Best Western anywhere ever.

Jay D, Manager at Best Western Braddock Inn, responded to this review
I am sorry your experience wasn't pleasant. We do have a cancellation policy that we do have to go by, but I am sorry it took longer than expected to get back to you. Thank You

"Inexpensive in good location."

4
16/10/2017

This Best Western is very well located with many restaurants, both local and chain, nearby. It is very near to major highways and downtown Cumberland is only a few miles away. Our room was very nice and clean, but the hallways and stairways need new carpeting. The Reception area is OK and the breakfast area is nice, though small. Good breakfast with attentive staff. Our room faced the highway but was quiet very quiet.

"Nice quiet room while traveling."

5
13/10/2017

We had been traveling for about 7 hours with the last 3 hours in heavy rain and light to heavy fog. We decided that we needed to stop for the night as the rain and fog was getting worse. We did have a bit of a hard time finding the Best Western, but sure glad we did. The lady at the front desk was really friendly and helpful. The room we had was quiet, comfortable and relaxing.

"Really, Really Nice!"

5
04/10/2017

The hotel is set in trees and vegetation with a stream running along one side. Henny's Bar and Grille is on the same property. The bed was comfortable, check in was easy and the inn was quiet. The building design makes the most of natural light and foliage. The ground floor and upper floor have openings between them to let the natural light from the skylights shine through to the bottom floor. A really comfortable pleasant stay

"Going down hill"

2
03/10/2017

I have stayed at this hotel many times over the past two years and it seems to be going down hill. I encountered problems with the air conditioners twice in this stay. Once they had to move me and then the other time they were able to change out the remote to the air conditioner to fix the problem. However, arriving at or returning to the hotel tired two different nights I ended up having to wait in 80+ degree rooms while they tried to fix the problem when all I wanted to do was go to bed. Also one of the ice machines was not working at all and you had to go to the opposite end of the hall to get ice. If you have reserved a handicapped accessible room be sure to call ahead and double check that is what they have given you. They did not have me in a handicapped accessible room to start out with even though I made my reservations 3 months in advance. If they had not been able to move me my only way to breakfast was to get in my car and drive around to the back of the building and come in on the second floor.

Jay D, Manager at Best Western Braddock Inn, responded to this review
I am sorry we did not meet your expectations for your stay. We will be looking into the problems you encountered and correct any problems. Thank you for bringing this to our attention.

"Wonderful beds"

5
30/09/2017

Very clean, quiet, and classy hotel with character. Wonderful beds! Friendly staff. Excellent restaurant next door - Gehauf Inn Restaurant. Stayed one night to break up the drive on the way to the Eastern Shore for a beach vacation. Love it here!

"Wonderful swimming pool!!"

4
21/09/2017

The photo is dated - no longer a pool table - but wow! the swimming pool was WONDERFUL. L -shaped, with the deep end mostly at 6 feet. Very big - plenty to room to swim laps and not be bothered with folks in the shallow part. Need some paint (why I gave it 4 and not 5) but well worth the stay. Also sauna and tanning bed very nice. And people were very professional. Will definitely come back here when we are in town.

"Great place to stay"

5
18/09/2017

Warm, friendly staff. Very helpful in finding answers to your questions, including locating directions to an address. Room was clean and neat. Bed was comfortable. Most outstanding aspect of our stay was the friendly attitude of all employees. Grounds are exceptional--although no a creek with picnic tables.

"Nice, Convenient Motor Inn Stop"

3
14/09/2017

Picked this place based on Best Western name, willingness to take pets, and middle of the night necessity to stop soon. It was conveniently located near several highways and businesses, across from a large Sheetz, and next to two restaurants which are affiliated with it. The front desk clerk was helpful at the late hour, but directed me to a parking lot entrance that ended up being sealed off for what appeared to be re-paving. That was frustrating late at night, and there was not much exterior lighting to guide one around the building. The hallways were very musty from smoke and mildew. The smoke-free room, however, smelled fine. The lower floor hallways and other common areas have notably low ceilings, so if you are very tall, be forewarned. There are several nice features, however...a cute gazebo, inside pool with lots of natural light, etc. The fitness room is very small with only a few pieces of equipment. The breakfast was fine, although the eggs are patties taste like they were heated on top of the sausage grease and thus not suitable for vegetarians. I was impressed that they had vanilla and chocolate soy milk options. Overall, the staff was very nice, my room clean, and the price reasonable for the area. I didn't have a problem with noise. There appeared to be meeting rooms available, but I don't know how big they were. I would stay here again, but will always insist that it is a non-smoking room.

"Very polite & hospitable staff"

5
04/09/2017

This conveniently located Hotel features a great breakfast , a soothing Whirlpool tub and a LARGE selection of DC/Pgh. area tv stations.Staff is polite and friendly.Upon arrival, my wife wanted a different room and the front desk manager ( Donna) was quite friendly and prompt in arranging this!

"Excellent stopping point on way home"

5
02/09/2017

We looked for a hotel on way home from Charlottesville, VA to Dayton, Ohio. We went across Skyline Drive in Shenandoah National Park and took our time so we wanted a place to stay on the way home. This hotel was very nice and convenient off of I-68 and we enjoyed the hot tub before we settled in for the night.

"Not So Too Pretty Good"

3
02/09/2017

They offer some nice rooms and like mine, some awful ones. When you check in, check your room thoroughly before you unpack, and if not satisfied demand a change right away. Make sure that the phone works, the toilet flushes and the bath area is super clean. My evaluation is based mostly on the quality of the room they gave me. The staff is friendly.

"Yearly getaway."

4
31/08/2017

I come to LaVale to decorate my husbands grave and to visit his family. We always stayed there before his passing. Now it feels like coming home to me. We sat by the creek and just listen to the water.

"Poor"

2
29/08/2017

The first room had bed bugs, second room no air, the third room was ok, but very noise. No pool table as showed in pictures. The pictures had to be doctored up, because it didn't look like any of them.The breakfast was good. The hotel staff was friendly.

Jay D, Manager at Best Western Braddock Inn, responded to this review
I am sorry your experience at our hotel was not up to your expectations. We will look into any concerns you had, and correct any problems. Thank you

"Poor TV service in the room"

3
27/08/2017

The TV, which seems to be serviced by DirectTV, kept breaking down, even though the weather was quite OK outside. The room otherwise was quite comfortable. The (hot) breakfast was acceptable. A little expensive for the value!

"HIGHLY RECOMMEND"

5
21/08/2017

Everyone was helpful-The exterior and interior of the hotel was awesome. Very happy with my stay and I do not think you would be disappointed. The exterior of the building had an appearance that made you think you were somewhere else. I highly recommend staying here

"Ok for a night"

3
20/08/2017

I was on the road and need to stop for the night. It was ok. It needs some updating. When I checked in the clerk was ok but when I left I had a very nice women. I don't think it I had to stay multiple nights I would have stayed since I would be looking for a higher quality.

"Good price"

4
15/08/2017

Very empressed with this hotel. We usually stay at a Marriott but was arriving late and leaving early. Did not want to spend the Marriot price. The cleanliness and comfort of the room was equal to a Fairfield Inn, just less expensive.

"Not what was expected"

1
08/08/2017

The pictures are far from what the hotel really looks like. Truly looks little ran down, the pool was disgusting looking the little hot tub area water was yellow. The AC stopped working in the middle of the night and later came back on, the hotel had a funny smell while we were there. Check in was not pleasant, it was a little busy but there was 3 people at the desk and they all seemed pretty lost. To top it all off there was no hot water and the water pressure was so low it could barely get the shampoo out of my hair.

Jay D, Manager at Best Western Braddock Inn, responded to this review
Good afternoon, I am so sorry about your experience at our hotel. We strive to make every guest have a great experience. I will be looking into all of your issues. Again I am sorry.

"Great Jewel in the mountians"

5
06/08/2017

We have been going to this hotel for over 30 years. The staff and amenities are great. We arrived right after a rain storm and there was some problems with the roof in the pool area. I think that Best Western should help the Braddock out financially if necessary to get the ceiling and redwood in the pool are back in shape. Also could use some new carpet or carpet cleaning especially in the stairways and by the doors ( high traffic areas). But the rooms were kept immaculate, free breakfast was awesome . The service in the breakfast room was great even though it was a very busy weekend. Also, the maid service was excellent . A couple, the Patel's took care of our section and were available to us when needed. We had a handicapped room as my spouse is in a wheelchair. Also, the restaurant at the hotel was great as well. I think the bottom line is the price is reasonable for a family to get to visit the mountians or visitors traveling through to not end up feeling ripped off for needing a clean place to stop and take a rest. Hopefully the cost is kept reasonable and Best Western helps keep the charm and class in the Braddock. I will continue to be a loyal patron of this hotel. Thank you.

"Very Satisfied Customer"

5
03/08/2017

What a beautiful setting! The babbling brook and trees provided tranquility. The rooms were very clean and décor was pleasing. The full breakfast was good and substantial and the on-site restaurant was outstanding both in service and in food.

"Better then expected"

5
02/08/2017

My husband and I needed a room for the night on our way south and randomly picked this hotel, with zero expectations. All we needed was a place to shower and sleep before continuing our journey. We were pleasantly surprised here. Check-in was quick and easy. The hotel was immaculate. The room was larger and nicer than expected. And just outside our room were some chairs and a swing alongside a little creek. We were vacationing solely for the purpose of being outdoors for a week, so having a lovely place to sit and relax was fantastic. That this secluded spot was tucked in between a highway and another road was even more surprising. It turned "the night before our vacation started" into the legitimate beginning of our vacation.

"Great value"

5
01/08/2017

Nice indoor pool and jacuzzi, has a relaxing brook running along side the hotel, restaurant next door is reasonably priced with good food. Fridge and microwave in room even though I don't think it was advertised on the website. This is always a plus.

"Pleasant stay"

5
25/07/2017

Lovely stay during a long vacation. Breakfast was fantastic, hot and plentiful. The pool and hot tub is as advertised and confortable. Staff was very welcoming and friendly. Surrounding area is very scenic and loved traveling thru the area.

"Excellent hotel"

5
24/07/2017

Clean and updated rooms, lovely breakfast and wonderful pool/hot tub. Staff was friendly and helpful and the location was central to our family reunion, good restaurants a movie theater and the mall. I would recommend this hotel to anyone who needs a hotel in that area.

"One of the Best!"

5
23/07/2017

We stayed at this Best Western during our 7 1/2 week trip to the eastern U.S. This was without a doubt the BEST motel we stayed at on the entire trip! I wish our travels took us back there more often!

"Helpful staff"

5
23/07/2017

On our recent trip we had a flat tire late at night and barely made it back to the hotel. Staff gave us numbers for several tire repair stores. Next morning a staff person went to the office and loaned us the hotel's air pump . This hotel is very clean, has wonderful staff and a great breakfast!

"very please with our stay"

5
21/07/2017

traveling with our 2 children 2 and 4, room was quiet,very clean and comfortable,nice indoor pool for our use, all staff members we had contact with were very friendly and helpful.excellent restaurant adjacent to hotel.sheetz across street for anything else you might need.we will stay here next time we are in the area

"The smell"

3
19/07/2017

I've stayed at this Best Western several times when working in the area, this time I think may have been my last. The floor had a mildew smell and when the AC was turned on the room had a musty mildew smell and it became very damp. My clothes , the bedding even the toilet paper was damp. The microwave didn't work and even after I reported it, no one did anything about it.

"Good quality, scenic inside and out"

4
18/07/2017

This is a small but delightful Best Western in a great location tucked next to a stand of trees and by a creek. The interior corridor is lined with live plants. It is very pretty and relaxing. Being an older building, the rooms are a little small and dated, but the ambiance more than makes up for that.

"Second trip"

5
10/07/2017

My first trip was cut short. Second one was superb. I booked ahead of time and even arrived early. No problem at all. Great breakfast and indoor pool. Easy access to interstate and everything I need. I will book again next month as I am visiting now on a regular basis. The lady at the front desk during the day is an absolute doll!

Jay D, Manager at Best Western Braddock Inn, responded to this review
Thank You for your positive review. We strive to make every guest experience positive. We hope to see you again.

"Enjoyable"

4
08/07/2017

I asked for a newer room, I think some are older and very small remembering from past visits.Nice indoor pool and sunbathing/gathering place with tables in chairs on deck They also have some benches outside by a babbling creek which was very nice.Quite a few places to eat within walking distance we chose to go next door to Henny's that has a small outdoor are for some apps and drinks, very good. One more thing they had a free breakfast at the Best Western, pretty good except for the potatoes.

"Old Reliaable Choice"

4
04/07/2017

This hotel has been in LaVale at least 40 years, under different names. Since Best Western acquired it, the quality has improved and the size enlarged. Because I visit family in the area, I depend on staying at The Best western and eating in the nearby Hennies Restaurant. The accommodations are comfortable and the staff is helpful.

Jay D, Manager at Best Western Braddock Inn, responded to this review
Thank you for recommending the BEST WESTERN brand, your loyalty is appreciate you. Please let us know if there's anything we can do for you during future stays. Thank You.

"Amazing"

5
26/06/2017

I travel a lot and this is one of the greatest finds ever. It isn't a Marriott but it is as good as you could ever want, especially being not even close to a large metropolitan area. If you are traveling in this area do yourself a favor and stay here. Very friendly staff (superb), clean rooms, nice ambiance - just a great experience.

Jay D, Manager at Best Western Braddock Inn, responded to this review
Thank you, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 301.729.3300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Desai

"Great place to stay"

5
23/06/2017

Rooms were very clean. Staff was very friendly and accommodating. The WiFi was great too. We stream a lot of movies and play games online with others and there was no slowdowns or freezes.The outside fireplace and swing near the creek are a real treat too.. So peaceful and relaxing. Our overall stay was great. We look forward to our next stay at this location.

Jay D, Manager at Best Western Braddock Inn, responded to this review
Thank you for taking the time to review us, we appreciate it. Its great to hear your stay went well. Please let us know if there's anything you need during future stays. Sincerely,

"Great Hotel"

5
18/06/2017

Very nice, helpful and friendly staff, the hotel has a cozy homey feel, the rooms were clean and beds were very comfy also there was a fridg. and microwave in our room .Would absolutely stay again! Lots of extras... there was a swing outside and a fire pit, swimming pool and tanning bed.

Jay D, Manager at Best Western Braddock Inn, responded to this review
Thank you for your kind words, our staff love reading positive comments, they truly appreciate it. I hope you stay with us again should you visit cumberland in the future.

"Nice Place, but Uncomfortable Beds"

3
15/06/2017

The place is very nice, and the staff was great. However, the mattresses were VERY uncomfortable! The pool was very nice, but the pool area was very hot and humid. There were no towels in the pool area, and the front desk said they didn't have anymore. The AC was a bit fussy.

"Best hotel experience in a long time!!!"

5
12/06/2017

Oh boy....was greeted by the nicest young man at the desk and he was very knowledgeable and very helpful. Then we get to the room, the room was absolutely amazing, the cleanest I've ever seen a hotel room. They have an indoor pool, a sauna, a tanning bed, and exercise room. Stayed in many hotels and every time I've been let down until now. Can't say enough nice things about this hotel. The final most amazing part of this hotel is that they didn't lie to me, the breakfast bar says served from 6 a.m. to 10 a.m. and guess what they had food from 6 a.m. to 10 a.m. and it wasn't just any food it was great food like a mini buffet in a room with tables and chairs with an attendant to take care of everything. I was so blown away how well the breakfast was done it had to be the first time I've ever seen it done so well. I can't give enough Praises about this hotel the carpets were beautiful the interior of the room was beautiful the people were very nice everything was very well kept including the exterior, the Landscaping and the parking lot were absolutely perfection. I highly recommend you choose this Best Western if you're looking for a comfortable place for you, you and your wife or husband, or you and your family because this place has it all and they'll take excellent care of you in a nice nice place and there was "no bugs" I checked!!! I wish I could say more about how great my short stay was!!!

"Clean, friendly staff, great restaurant!"

5
12/06/2017

I stay at this hotel 6-8 nights per year. It's always clean, the staff is always friendly and the restaurant, Henny's, is very good. You can't go wrong with their NY Strip Steak, but all the food is quite good and the waitresses are nice. The pool is a nice bonus also and the rate is very reasonable.

"getting home!"

5
11/06/2017

Stopped in at midnight halfway to home and the man was very nice! he gave us a discounted rate which was great. the room and whole hotel was very clean and comfortable. I would definitely stay at best western again

"Stay here!"

5
10/06/2017

Was the best place to stay on our trip and the pool the kids loved the people were very helpful and will be staying again! We had no reservations and was quite! Look for Best Westerns from now on! We have boycotted others but not here

"Good Location"

4
05/06/2017

Perfect location for motorcycle group gathering, with easy on/off the highway and close to some of the best curvy roads in WV and western MD. Good protein and carb breakfasts. Fresh air due to being able to open the windows, not all hotels have that luxury.

"Disappointed"

1
22/05/2017

Very loud hotel. Extremely outdated. A feeling of being unsafe. Just an overall very unpleasant experience. No windows. Felt like a prison. Coffee machine was dusty. Breakfast room was way to small. Over crowed. Waffle maker and toaster can't be on at the same time.

BestWesternHotels, Corporate at Best Western Braddock Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Graduation"

5
19/05/2017

Looking forward to returning in the future. Staff ( Mr & Mrs Patel and Belva Parker) went above and beyond their duty to make out stay exceptional. Breakfast buffet was well kept fresh and hot. We will be back.

"Ok stay."

3
19/05/2017

We chose this hotel because we were staying for one night and figured it'd be a decent stay. I will not state anything negative and you can make your own conclusions based on this review. This hotel is good if you plan on getting just a few hours of sleep, a shower, a good breakfast, and hitting the road to your next destination.

"Leaky roof"

2
18/05/2017

Walked into lobby to check in and trash cans everywhere because of a very leaky roof. After requesting a non-smoking room, was placed in a smoking room. Went to change it, and put into another smoking room. Had 2 sleeping toddlers and had to carry them up a flight of stairs to find yet another room. Attendant argued with me about smoking vs. non smoking and clearly stated that we wanted a non smoking with 2 children. Was surprised with the overall ratings of this place to walk into this.

Jay D, Manager at Best Western Braddock Inn, responded to this review
We are so sorry that your experience at the hotel was not what you expected. I am giving you a 50 percent off your next visit, please give us a chance to meet your expections.

"Lovely Place to Stay"

5
09/05/2017

The hotel is not overly big yet big enough to get all the amenities of larger hotels. The indoor pool is a nice option. The creek the the hotel with the swing and chairs is a nice touch and helps to decompress after a busy day.

"Resting on their laurels?"

3
09/05/2017

As a regular customer I've stayed here many times. The hotel has done nice renovations to the rooms but these have stopped short now. Nice rooms with updated furniture, a/c and decor but sadly enough still curtains that do not work, hang partly of the tracks and are in need of repair. Prices have recently gone up at this hotel so I hope the extra earnings will be used to finish the upgrades and repair things that are obviously broken, like a/c covers, curtains, etc. Keep the good work going!

"Cute and cozy Best Western"

5
05/05/2017

The inn is excellent among the regular Best Western inns. When you arrive at the inn, you see a very pretty and charming facility with outdoor gazebos, chair swings, and a little stream. The room had a king-sized bed. My husband didn't like the tiny pillows, but that was really the only thing we didn't like. The inn has a large swimming pool and hot tub, which are indoors. That is a bonus. I liked the way they decorated the hallways with plants and trees. That was a nice addition, even if they were fake ones. The bathroom was pretty, with a shiny granite sink area. The bathroom fan was rather noisy. The room had a microwave oven and refrigerator. There is breakfast in a room on the second floor. Overall, I was quite pleased with this property. I'd definitely stay there again on another trip through this area.

"A Wonderful experience"

5
03/05/2017

Wonderfully helpful and friendly people who were genuine, and not pretentious. Rooms were good-sized, clean, and very comfortable. We would stay there again. The breakfast had many choices, and I was pleasantly surprised to find they had bacon and eggs!

"Great Experience"

5
25/04/2017

They have a great pool and hot tub and a friendly staff. We stopped by on our way back home and it was a treat! The rooms were just okay, but the staff, the pool and the breakfast made it well worth it. Also, the creek right by the hotel made for a sweet surprise!

"A great hotel"

4
21/04/2017

We only had the opportunity to stay here 1 night. The facility was nestled in a valley in a wooded environment even with a babbling brook. The setting could not have been more serene. The hallways were wide and decorated with artificial trees. The rooms were large, clean and up-to-date. Even the bathroom was large. There were park benches in convenient locations surrounding the property. The pool was indoors, with ample seating and windows looking out into the woods. The breakfast room was large, and a full complement of foodstuffs. The only thing was the eggs were scrambled and powered. Otherwise it was great. And because it is located in a non-tourist area the price was reasonable. There were snack vending machines and a workout room.

"jWorks for me"

3
05/04/2017

For the little time I spend in the room it works for me. If I were in the room more I would probably rate it lower. I stay here because I like the pool and being solo I feel safe. One room I stayed in on this trip had very few upgrades and had a coke machine outside of the door and every time someone used the machine it woke me up.

Jay D, Manager at BEST WESTERN Braddock Inn, responded to this review
Thank you for your response, very sorry for any inconvenience, on your next stay we will gladly offer you a room away from soda machines, again that you for your stay with us, hope to see you soon.

"Birthday Trip"

5
01/04/2017

This motel is conveniently located in the beautiful area surrounding Cumberland, MD. The staff of the hotel and the bar and grill are extremely hospitable and knowledgeable about the area and the amenities offered in their particular area within the hotel and restaurant. The beds are comfortable and the rooms are clean.

"just like home"

5
31/03/2017

Really nice place, Front desk clerks at front desk treated me very well (Angel, Robin, Sara and Alan). Nice breakfast in the morning. If I ask for something they do there best to accommodate. I would recommend this hotel to anyone to stay here.

"Pathetic"

1
29/03/2017

-Clearly not vacuumed -Bathroom GROSS: handles on fixtures not cleaned; toilet had foamy crud all over one side; tub dirty (wiped it myself with a cleaning wipe & saw the brown); light fixture broken (big hole in ceiling); non-matching paint splotches in numerous places made it look super run-down & dingy; door is yucky with dirty splotches all over -hotel doors have no key card entry -bed really old..... springs trying to pop out of side! -Can see that the middle is sunken down. Seriously? -Breakfast: tater tots? It tasted like freezer.

TRAYGAGGU123, Manager at BEST WESTERN Braddock Inn, responded to this review
We are sorry about your experience at the hotel. We strive to make sure every guest has a pleasant experience. We are going to make sure all the issues you incountered are taken care of. Thank You Robin Gallagher Manager

"BEWARE"

1
20/03/2017

No heat in rooms, rooms are in bad repair with noticeable odor. Noise. Hall ways with no heat. beds and bedding in poor conditions. Bathroom mold. Pool area with leaks and plaster falling from the ceilings. Bugs in the pool and hot tub with jets not working.

TRAYGAGGU123, Manager at BEST WESTERN Braddock Inn, responded to this review
I am so sorry about your experience at our hotel. We strive to make sure everyone has a pleasant experience. I would like to extend to you a free night stay for your inconvience. Please let us have a chance to excessed your expectations. Robin Gallagher Manager

"Above and beyond"

4
28/11/2016

Rarely do we have to go back to the front desk....yet this trip I kept going back (no fault of the hotels...my own sheer stupidity). The worker was awesome! The room was a bit small, but adequate and nicely furnished and quite clean. The hot tub was splendid as was the sauna. The pool was being utilized by kids...for hours in the afternoon (apparently two different parties) so we had to wait to actually utilize the hot tub and pool. The pool water looked murky and in need of some attention so I didn't feel comfortable...however my partner jumped in and swam and he said the water felt splendid (it was so murky that I couldn't seem him swimming under the water!) Not a big deal....I've had pools and hot tubs and heavy use can allow it to get out of hand fast! I guess my next visit will tell if it's a chronic issue or a random little blurp on the radar. We will definitely be back!!!!!

"Excellent Value"

5
02/11/2016

The only thing keeping this hotel from being a Best Western PLUS is the fact that they have a third floor and no elevator (35 k to install). It has everything you could want: pool, sauna, hot tub THAT WORKS), vending machines, walking distance to good food, nice paths and outside areas to relax in. Cost is very reasonable and the staff is always pleasant and easy to deal with. Internet availability is great. The two minor changes I would hope to see are food related: No coffee or tea in the lobby and the breakfast has little to offer healthy diets. Fruit is expensive but would be a nice addition. The food there is very good and they are not cheap with it. This is the only place we stay when here (separate section for small dogs is very well maintained and not expensive.

"Acceptable in every way"

5
31/10/2016

Very pleased with our stay in all respects. Clean, comfortable rooms, excellent location, layout of hotel was very appealing, staff very friendly and helpful. The restaurant had very nice ambiance and the food was good. The venue where I officiated a wedding was only a short drive (15 minutes) with beautiful scenery. We would definitely return to La Vale and this hotel again.

"Resort appeal at a fraction of the cost"

3
31/10/2016

I like that the hotel is close to shopping, dining and easily accessible to the highway. Also, there's free parking, and all the amenities you'll want if traveling with a family such as swimming, hot tub, sauna, fitness center and complimentary breakfast.

"another overnight stay"

4
28/10/2016

We had stayed at this property about 6 and a half years ago on our cross country move back to Maryland. We were taking a day trip to Western Maryland and decided to shave some time off our drive to spend on fun stuff, so stayed here the night before. It is located just off the interstate, but is a little tricky to get into the property itself--had to do a U-ee get to the lobby. Check in was handled quickly. I asked if the rollaway bed that I requested by phone the day before was in the room, and the desk person said he thought so, but to call and let him know and he would bring one around--which is what had to happen. The room was snug with the rollaway, but we were only going to sleep one night. The room was clean, TV a little fuzzy on some channels, but I had problems getting on the internet using the WiFi. It wasn't the most urgent need for me that night. This property, I think, caters to a lot of contractors that work in the area--the parking lot had a lot of CSX railroad vehicles in it when we arrived. Also, all the rooms open into a hallway, and not outside. There was some kind of funky odor, seeming like a really strong air freshener or cleaning smell in the hallways, but the room was ok. The breakfast is the usual BW, although did have scrambled eggs and sausages, as well as the usual waffle maker, fresh fruit, yogurt, bagels and English muffin. Nothing extraordinary. Good place to stay on your travels!

"Smoking hotel with poor internet"

1
28/10/2016

Cannot stay here due to smoking. If you have pets you go in the smoking section even if you and your pets are allergic to smoke. People smoke in the public areas. The entire place has stench of stale smoke. Room was dirty.

"Meh, the location is pretty, at least!"

2
21/10/2016

Well, let's see. My husband and I are both smokers, and while we don't mind smoking outside, I decided to make a reservation at a place that had a smoking room. This place was the only place available. Price is about average for the location ($100.00 per night). The setting of the motel is beautiful, there are a lot of mature trees and flower around it, there's a small creek that runs in front, and a pretty patio you could sit on and enjoy the evening. The motel is right by the highway, so if your room is on the back side of the hotel, you will hear some freeway noise. All the doors to the rooms are accessible from an interior hallway which makes me feel more secure. Our room had a large window next to the front door so we could view the pool area. They do have an indoor pool and hot tub, which we probably would have used had we not seen the same couple getting 'busy' in both the hot tub and the pool. Now, I get that sometimes you get carried away, but c'mon!!! The front desk knew about it and in fact had seen said couple 'in the act', but were too scared/intimidated to say anything. I don't know if the pool or hot tub ever got treated. I don't even know if that could be treated, lol! The motel is three stories with NO elevator. I repeat: NO elevator. I have broken lumbar vertebrae, and after driving for 8 hours to get there, an elevator would have been nice. Ok, no big deal - the check in desk is on the second floor (which is ground level when you drive in to the check in office), I figure I can do one flight of stairs to our floor. The hotel is dog friendly, which leads to my comment about the stairs - THEY SMELLED HORRIBLE. They smelled like animals had been peeing in them for years without ever being cleaned. If it would have been one set of stairs, we could have just avoided that flight. Every. Single. Flight. of stairs had that same urine smell. It was so bad that we were gagging running up them to our room. I'm a dog person, I think it's awesome that the motel allows dogs, but shampoo the stairs once in a while, or tile them rather than carpet. The ice machine on our floor was broken, so we always had to go one floor down and to the other end of the motel. The wifi was out 2 of the 4 nights we were there, per the front desk it was the main modem. They don't offer a discount on the stay as the wifi is a 'free option' with your reservation. We were informed that the gas station across the highway had free wifi we were welcome to walk over there and use theirs?!? The housekeeping service was great, our room was always made up and smelled nice when we returned from our day. They also offer a free hot breakfast (which we didn't get). There is a great restaurant in the same parking lot, we had dinner there one night and it was one of the best meals we had during our stay.

"Wasn't Bad"

4
19/10/2016

I stayed onw night for GNA class and everyone was nice and helpful. I would stay again. The rooms are cheap and they are good sized the bathroom in a double bed is a little small but was still nice. I suggest people to stay.

"Somewhat dissatisfied because of Expedia's lack of information when booking"

3
18/10/2016

Please read carefully the following review, which Expedia refused to publish: When making my reservation, EXPEDIA DIND'T PROMINENTLY DISPLAY I was booking a SMOKING ROOM. Somehow, I missed this very important piece of information, which reinforces my perception that Expedia has a very deficient display of information. Even before engaging in this negative experience, I had submitted feedback letting them know that they should look at Trip Advisor as a benchmark, and make sure that, as clients, we are provided with clear, detailed and sufficient information. I have maintained my loyalty to Expedia because I am attracted to some of the features of their program (special prices and rewards), but I will seriously consider to patronize Trip Advisor in the future. My mistake booking a smoking room nearly ruined the celebration of my husband's birthday, so I highly encourage you not to overlook any details when booking though Expedia. About the hotel: They were completely booked and were not able to give us a non-smoking room. They showed empathy towards our dissatisfaction and twice ran an air cleaner machine to remove the strong smoke smell (to the maximum extent possible). In my opinion, the room wasn't sufficiently clean: it was dusty and there was human hair in the surface of a lamp. The bed sheets were damaged by previous smokers. It made me wonder why they charge customers for incidentals if their damaged items are not replaced... LaVale is a very convenient location with plenty of nice restaurants. While staying in this hotel, we patronized Banana Leaf, Hennys, and D'Atri's.

"First Choice"

5
17/10/2016

The price for the room per night was deceiving, I was very pleasantly surprised. The amenities, and free hot breakfast was a added plus also. Would definitely stay again when and if I am in the Cumberland/LaVale, Md. area!

"Great As Always"

5
16/10/2016

The staff was very friendly and helpful. We were in town for a funeral this trip but we always stay at the property when visiting my family in town. We did not get a chance to use the pool but it looked great as usual.

"An Unusual Design"

4
11/10/2016

The hotel lies wedged between two major roads easy to access each one. The hallways are very open with many skylights along with views of the floor above and below. The room was newly renovated. The bathroom and wash basin were placed against the outside wall making the rest of the room appear to be larger as you walk in. The breakfast is a step above for this class with a few more selections and with more tables then expected. Indoor pool and gym a plus. There is a restaurant next door and a gas station /convenience store across the road. If you are not familiar with the returning to Cumberland ask for directions.

"very nice hotel"

4
10/10/2016

We liked the location, look of the hotel, very clean with spacious rooms, good price. Hallway smelled a little smoky but our room did not. Breakfast was good but the room was too crowded for the number of people in there.

"Great price, classic property"

4
05/10/2016

The beds were comfortable, the room was quite & they have a nice pool & hot tub. The continental breakfast had hot food, and plenty of choices for breakfast, but the scrambled eggs looked a bit questionable. The entire property smells of stale smoke, but no matter given the very reasonable rate. It is also very quaint... The Braddock stream runs alongside the property & there are little benches. Next door is Gehauf's Restaurant with perfectly passable eats & Henny's bar, which serves the identical menu.

"Run down"

2
01/10/2016

My room was clean and comfortable, and the staff were pleasant. That being said, I arrived for check-in while it was raining. There were six or seven waste baskets on the lobby floor, catching dripping rain water that was coming through the ceiling. The hallways smelled like smoke, even around non-smoking rooms. I tried to sit at a table by the indoor pool, and the ceiling there leaked so much that it seemed as though swimmers splashed water around the pool deck. Back in my room, the satellite TV kept going out. There was little pressure in the shower; the caulking was sloppy, and the paint along the ceiling/wall joint didn't match. Someone opened the doors to the "Board Room", and an awful odor was coming from the room. I paid a steep price for what should be a $50/night motel. This place has seen better days. I'm surprised that BW hasn't pulled the franchise from the owners.

"Love this cozy place"

5
29/09/2016

I love the uniqueness of this place, the hallways to rooms look like a palm paradise, the gazebos outside with the lights is romantic & so pretty. The indoor pool with all the charm of a garden pool. The rooms are clean & nice. They serve a full breakfast. They even have outdoor BBQ. For your grilling needs with cozy picnic tables, benches & even a fire pit for sitting around a cozy fire. It's in the center of LaVales shopping district but you would never know it with all the trees & beautiful landscaping. There is even a babbling brook. I live close by but I have stayed here just as a relaxing getaway that gives me the feel of luxury. If in Western Maryland this is the place to stay!!!

"LaVale BW"

4
26/09/2016

Convenient to popular shopping and scenic venues. King room was comfortable and well furnished. Breakfast worth the walk from room. Restaurant offers full menu at resonable prices. Will stay again soon, BW rewards points will give free room soon.

"A good place to stay"

4
21/09/2016

This is an older motel that has been completely renovated after affiliating with Best Western. The rooms are very nicely redecorated and overall the motel is nice and clean. An indoor pool with hot tub in a large area would be great for family weekend stay. The breakfast is also well done.

"Don't stay here if you have another option"

2
21/09/2016

Robin the manager is the rudest person on the face of the earth. She yelled and belittled my wife over the phone when my wife was pointing out a bill misunderstanding. Refused to let us know or talk to her supervisor. Finally was able to get an email for the supervisor but it went unanswered.

"our stay"

4
18/09/2016

We've stayed at the hotel several times .This time we stayed in a single full size bed room. Really a bit to small for comfort and bathroom small too. Pillows a lot to be desired.A nice feature is the indoor pool and Jacuzzi which was great. They put out a nice continental breakfast but their muffins (not good) ! Carpets in hallways have some stains,not so pretty! But overall a good place to stay!

"weekender"

5
08/09/2016

As normal our stay was great! Love the hotel since they provide pet stays. We have a service dog that goes every place we do. Every year we stay here over the labor Day weekend for a local car show. Everyone we meet loves this hotel. Breakfast is always good. Use the indoor pool & hot tub a lot, plus the fitness room.

"Off To College"

5
31/08/2016

Very nice experience, the room was comfortable. The decor was nice and staff friendly. I would recommend Best Western to family and friends. They had a pool and jacuzzi. It was in walking distance to restaurants and shopping area.

"WELL WORTH THE COST."

5
30/08/2016

Best damned motel we've ever stayed at - anywhere. Well worth the money. Our first choice always in Frostburg, Md. We use it often because of the local university. Once our last child graduates, we'll probably come back, for a second honeymoon, or just to get away from it all.

"Nice Place, But..."

3
29/08/2016

We stayed at this hotel for one night as we traveled home from a trip south. The hotel is convenient to Interstate 68 in western Maryland. Located between two highways the hotel is quiet and is beautifully landscaped such that you feel like you are staying in a woodland lodge. The lobby was clean, there was a beautiful pool, the staff very friendly and the room comfortable. With all of the positive comments why did I only give the hotel a 3. We asked for a non-smoking room and the first non-smoking room we were given had the strong odor of smoke in the bathroom. The second room they put us in was better, however, all of the hallways in the hotel had the odor of stale smoke, that was obvious when coiming out of the room. When we mentioned this at check-out, the clerk acknowledged the problem and said she does not understand why smoking rooms were located across from non-smoking rooms. Breakfast was standard with hot and cold offerings. If we are in the area again we will probably choose a different hotel due to the smoke problem.

"Perfect!"

5
22/08/2016

It was like a step back in time when employees really cared about your stay at "their" hotel. It was clean, well maintained & employees couldn't be more helpful. Landscaping was beautiful & having comfortable tables & chairs in different patio areas was so nice. More hotels should take an example from this hotel:)

"Nice hotel for the money"

5
21/08/2016

The room was nice. We really enjoyed the indoor pool as it rained the night we stayed. Only negative was the wifi barely reached us as we were at the end of the hall. I also felt the AC could have been a bit better but was adequate.

"Good Rest"

4
13/08/2016

The room was a little small side. the bathroom was tint. The room however was clean and there was ample parking space. There was a lovely indoor pool. It is conveniently located. There are plenty of restaurants in the area.

"Family funeral"

4
10/08/2016

Overall we enjoyed our stay at this Best Western. It is very close to restaurants and Walmart. The staff were very pleasant and helpful. They also serve a very good hot breakfast, and cereals, breads, yogurt, etc .

"I would have given 5 stars ...."

3
01/08/2016

I realize that some pets are better travelers than others. However, I was told the standard room rate was $62 but when I said I had a pooch the rate went up AND they tacked on an additional $25. My dog is an 11 pound terrier. Doesn't bark and well behaved. I understand charging a deposit until housekeeping can verify the room was left as it was found. However, I am sorely disappointed that this hotel charges more for the the room AND adds the additional $25. I paid a few dollars less than DOUBLE the standard rate because of the dog. This hotel is conveniently located, the staff are friendly but this price gouging is unacceptable. I would give this hotel a budget rating but at the double the price; I can't!

"Memphis Trip 2016"

5
28/07/2016

This hotel is an excellent place to stay for the price. The hotel is old, but clean and well maintained. The only issues we had were a non-working light fixture and no coffee in the room. The beds were comfortable and the staff was accommodating. My reservations were incorrect, but the receptonist corrected the problem and put us in a very nice room. The pool is great and well maintained. The restaurant next to the hotel was another benefit. The food and the service was excellent. I would stay here again.

"Motel Convenient to Frostburg and LaVale Restaurants"

5
25/07/2016

My wife and I arranged by internet a stay in LaVale. Our relatives are in Frostburg. We had a good experience here a couple years ago, so we stayed there again July 3. There is an indoor pool, and exercise room there. There are also attractive places to sit outside in a patio, with tables and chairs. There are also a good selection of restaurants there, D'atri, a mid-priced Italian restaurant with excellent food, in LaVale is a favorite of ours and of locals as well. We had an included breakfast before we left, in which one may chose from different things including making your waffles with pre-made waffle batter.

"we'll be back"

5
25/07/2016

we love the atomsphere, and the friendlyness of the people. the pool area was awesome and relaxing.the motel was centrally located to alot of stores and resturants. the room was clean and beautiful. However the bed was alittle hard to our likeing.

"Business Travel"

4
25/07/2016

Enjoyed the stay quiet and comfortable room. Hotel has a nice location set next to a stream with lots of trees. Close to interstate but far enough away you do not experience all the noise. Relaxing outdoor area to sit in as well

"Great Location - Minutes off the highway"

4
18/07/2016

The hotel is conveniently located to everything and there is something for everyone. Outside oasis - beautiful greenery, with all amenities such as indoor pool and sauna, fitness room, complimentary breakfast. My husband and I have stayed here a number of times and prefer it over other hotels in the Cumberland area. Overall quality, price, free parking and above great all location.

"Has pet friendly rooms, not pet friendly hotel"

2
13/07/2016

There's a distinction here. The hotel has rooms that are pet friendly, but the hotel is itself not pet friendly. The rooms that allow pets come at a premium. At the time of my visit this was twice the price of a normal room. This wasn't clear to me at the time of booking, so I'm writing this to warn others.

"Nice Improvement!!"

4
10/07/2016

What a difference from the last time I stayed here! It was so bad the last time I never wanted to go back, it had been a while since we stayed here. My wife wanted to give it one more try since they have a pool. The pool was really clean, and the outside of the hotel was well taken care of, no bottles,cans and trash laying around. If I had one criticism it would be the smell of the cleaner they use is really strong. I wouldn't hesitate going back again.

"Sad to say very unhappy."

3
05/07/2016

To start we were quoted one price but charged another.I needed a handicap access but was not noted on my reservation.I understand with it being the holiday weekend it may not have been available.The room was clean an comfortable but not easy to get to.They serve breakfast until 10 am but if you are not there before 9 you will not find anything left.The pool area is very nice it is sad that they let large groups of loud rowdy people drinking and using profanity take it over so other guests could not use the area.Also even though the room was great the noise prevented me from getting any sleepI must say it is a nice place and some of the staff were helpful but as far as Best Westerns go this was not my favorite.We travel to that area every other month or so and I am not sure if I would return.Bad experience.

"Excellent, clean, and well maintained"

4
05/07/2016

This is an older motel that looks, smells, and operates like new. They really maintain the property and rooms. Don't let the low rental price scare you away. I have stayed here for work and for pleasure for the past 20 years. The rooms are smaller than the new hotels, but I bet you that they are cleaner and better maintained. The driveway is difficult and needs more entrance lights

"Cumberland, MD Best Western - Biking Weekend"

4
04/07/2016

I stayed here two nights on a biking weekend. Motel & Rooms were clean. I was located near an exit to the parking lot, but my room was quiet and I slept well. I had ask for a room with access for my bicycle and this room was very good. Staff was friendly and helpful. The breakfast lady was very concerned with everyone being comfortable and provided very good food service. The motel is located oddly with respect to the traffic patterns and a little difficult to pull into the parking area.

"first time and quite impressed"

5
30/06/2016

Very nice ammennities, comfortable/quiet room and front desk staff were extremely accomodating. Joined their rewards club. Very convenient to restaurants and shopping. Easy access to all highways. Very picturesque.

"Love it here"

5
29/06/2016

I stay here all the time, it's the only hotel I'll stay at in this area. It's right off the major highway, but it's surprisingly quiet. The rooms are clean, and spacious. We love the pool! They also have picnic tables outside and grills which are right next to the small creek that runs by the property. The staff is very nice and willing to help with anything they can.

"nice surroundings"

4
29/06/2016

This hotel was in a pleasant wooded lot with a stream flowing by it. The outside of the hotel was landscaped beautifully with chairs and benches and even a firepit grill thing.The inside was an older hotel but kept up nicely, the room was nice and clean and updated bathroom.

"Rocky Gap State Park - Family Reunion"

4
28/06/2016

At our last family reunion [which was about 4 years ago], most of the family members all stayed at Best Western Braddock Inn; we enjoyed some of the amenities they had to offer [the kids loved the pool area; adults enjoyed the outside deck area], and the staff then were very pleasant and helpful. Unfortunately, this year's reunion, family members stayed at another hotel while my husband and I chose BW Braddock. I have always liked Best Western facilities, and while we were unable to take advantage of the amenities [lots of other reunion events going on], we did find the room comfortable and restful. I do not remember the bathroom being so small at our last visit, but otherwise, it suited our needs. The price charged for a standard queen was decent - definitely fit our budget [especially since we just returned from a trip to Michigan the previous week - also stayed at a Best Western hotel there...did I mention I love staying at BW?] All in all, we were happy with our hotel choice.

"Orientation for son's freshman [email protected]"

3
28/06/2016

Nice stay for one night. Was in a perfect location accessible to stores that were convenient to my wife & I. Only problems I had were the strong smokey or incents odor. My wife has bad asthma so she had a tough night sleeping. Shower fixture loose

"Nice location"

5
26/06/2016

This hotel is nicely located next to a stream. It is so woodsy that it appears to be like a retreat/resort location, but is actually close to the interstate. It is the best looking site we have been to. The indoor pool and hot tub are in a huge 3-story atrium, surrounded by a nice deck on one side and trees on the other.

"Not very good"

3
23/06/2016

The room was good but the night staff was not much help when I reported the Ice machine broken. They told me to hold the button in but that did't work. then they told me that I could go across the street and they would give me a cup of ice free (it was a 4 lane highway with turn lanes.

"One night stay"

5
17/06/2016

We were staying only one night. We were very please with staff and room. Staff was very nice . Room was clean and perfect for us, small but fine for two. We had no issues with room or accommodations. Please with convenience and price.

"Excellent place to stay"

5
14/06/2016

We were very happy with the hotel and were able to bring our two dogs along. The room was very clean and well kept. We stayed here because they will accommodate our pets. There is a great restaurant right beside the hotel.

"Standard hotel, safe with ok restaurant"

3
13/06/2016

This hotel is an older hotel and it shows. I stayed in a pet-friendly room, which is limited to a basic room with 2 double beds even though I reserved 2 queens. Paint was peeling in the bathroom and there were stains on the bathroom door. But other than the beds being too small, they were comfortable enough and linens seemed clean.

"Great Price, Clean Room, Friendly Staff"

3
13/06/2016

Great price, clean room and friendly staff. Would definitely stay here again, but just not in the same room we had. Went on a weekend away with my parents in law and their room was super, but our ac did not keep our room cold enough to be comfortable. We reported it twice and it was looked at, but was just not up to par. Our fridge was plugged into the wall switch outlet so was turned off when the light was turned off and we did not discover this until we were leaving. Gladly nothing was in there that would spoil, just inconvenient to have warm drinks when we thought they were getting cold. Would definitely stay here again, but just not in the same room we had.

"Very Pleasant Weekend"

4
13/06/2016

Our first time at this hotel and we pleased with the room, the breakfast and the service. The room was clean and bright. Comfortable queen bed and a sink that was of a nice height and depth with lots of room for toiletries. The toilet and tub/shower room was the size of a closet but it worked for us. Free breakfast was very good with eggs, sausages, potatoes, waffles, yogurt, fruit, juice, tea, coffee, etc. Front desk staff were cheerful and friendly. We'll stay ere again next year.

"Average Stay"

3
06/06/2016

We checked in and found our room - the hallway smelled terrible of smoke but luckily the room did not. The room was great with the exception of a few stains on the chairs and top blanket of the bed. Average stay, we've seen worse. The outside of this place is beautiful, we spent some time outside next to the stream.

"Stay somewhere else if able to."

2
06/06/2016

We have stayed at this hotel in the past with no issues, however, the hotel is becoming very run down. The lobby has multiple leaks in the roof. The pool/hot tub area is filthy. No pool towels are available once the daily "allotment" is used. . Hotel smells horrible in the hallways, literally turns your stomach. The staff was VERY unfriendly and curt. Although we visit the area a lot, we won't be returning to this specific hotel again

"Am I Dreaming?"

2
31/05/2016

I was disappointed with my room. It was not clean, dust was all over the place. The tv remote was broken, bed linen was soiled and there were holes in the wall near the commode. I do not recommend this hotel to anyone. I was given the name of the assistant manager to call and said something about a discount. I replied, you should be paying me for staying here.

"Great Hotel"

5
24/05/2016

This is a great hotel for the money; they have a hot breakfast and beautiful surroundings (it's on a river/brook). I would definitely stay there again. Clean room and very helpful and courteous staff.

"Great for the price"

3
23/05/2016

Great value for the price, very simple. Some of the room are cleaner than other, however over all it's OK. Employees are very helpful and friendly. Breakfast is OK too, sometimes its very crowed though, not enough sitting area.

"Large clean room"

4
18/05/2016

A long trip with a quick overnight stay. Easy on and off the interstate. Several room options. Recently updated. Large bathroom and bedroom. Grounds are very attractive. Breakfast had several option. The lady in attendance was very friendly and interactive with guests. Would definitely stay here again.

"Grat value!"

4
16/05/2016

We had a wonderful stay at the hotel The rooms were comfortable and have really nice views. We were close to Frostburg State as well as Rocky Gap. The staff are friendly and the breakfast buffet was good. We have stayed at the hotel a few times and plan to go back when we are in the area.

"wonderful hotel"

5
16/05/2016

My husband and I come here for a getaway once a month or so and enjoy it every time. Rooms are clean bathroom is clean and staff is very nice. It's near several food places and stores so everything you need is right around the corner....

"Nice Place well located"

4
12/05/2016

Lovely Hotel, you'll like it. Nice pool and Jacuzzi, nice rooms good restaurant. Just off the highway. Easy on off. Lots of shopping and fast foods around. HBO. Realm nice people. We stayed there for a family emergency in the area and it felt like home.

"Better Than Many Best Westerns"

4
09/05/2016

This Best Western in the hills of western Maryland was an unexpected pleasure. The staff was courteous and helpful, particularly when I needed to stay a second night unexpectedly. My rooms for both nights were fine. The indoor pool was larger than the pools found at many similar establishments. My only criticism relates to the lack of fruit provided with the breakfast.

"Pleasant place with comfortable rooms"

4
02/05/2016

This was my third stay at this facility spread out over many years. Each time I have been satisfied. It is in a good location. the bathrooms have been refurbished. The beds was very comfortable. The entire facility was clean. A broken hairdryer was replaced within 5 minutes of a call to the desk. The breakfast is definitely adequate. There is a nice restaurant on site and several others nearby. We did not utilize the indoor pool, but it did look inviting.

"Excellent for the Price!!"

5
29/04/2016

Nice clean room. Helpful and courteous staff. Great complimentary breakfast which was very much better than some I have had in considerably more pricey chains. Well kept and spacious grounds. Unbeatable for the price!!

"during a vacation trip stop over"

1
28/04/2016

Horriblly dirty Best Western. Owner Desai never responded to e-mails (except to offer a 20% discount if we wanted to stay here again, which will not be an option!) Tar/nicotine dry drips down the bathroom wall. Security lock gone from the entrance to our hall. No desk clerk upon check-out @ 8 a.m. (they were all out on the deck smoking....gotta love the south...) Employees of this particular Best Western seem to ALL be very defensive instead of understanding and willingness to help, which I found unusual. Again, maybe a southern thing?

"Hotel"

3
28/04/2016

This hotel was average. It was moderately priced and in a good location. The indoor pool was an slightly odd color and seemed to be possibly hosting birthday parties for children that weren't staying in the hotel (though I cannot confirm that). Other than that, no complaints.

"Worst hotel experience of my life so far"

1
27/04/2016

From the entrance, there's a stench of old rug mixed with cigarette and dirt My goodness, the whole experience was disgusting. From the fact that there's no privacy at the pool, people came from outside to use the pool. I love to exercise but getting to the gym, it was dirty, nothing to clean before you start, no towels, the restroom was dirty. But after the first day, I couldn't bring myself to use it again. Wondering why I stayed, my office got the place for me. Tv was sour for eyes. No fruits at breakfast. Wifi was crap

"Inexpensive but you won't feel cheap!"

4
26/04/2016

Enjoyable stay, room was clean and staff was great. My only complaint is that the breakfast room is small so at a popular time it was crowded, but the meal was nice. Ez location just off the interstate and close the toll house as well.

"Pleased"

5
18/04/2016

The price is exceptional and the service is above that. I love this particular hotel. Disappointing to have to stay anywhere else. This is like home. I always recommend this Best Western and TripAdvisor when anyone mention going away. TripAdvisor made it a smooth transition.

"Stay at Best Western"

4
18/04/2016

Everything was great, but we had a couple things come up missing from room. We brought to Desk Clerk's attention and she was very helpful and caring even though we did not get our things back. kind of ruined the weekend.

"an excellent stop for the night on the way east or west"

4
16/04/2016

Finding the hotel is easier coming from the east than from the west but once you are there, everything is fine. Nice room, not terribly large but I am alone. Very quiet at night, clean, good breakfast, a lot of parking places and eating places close by. There's a nice swimming pool, very tempting. And the staff is most helpful. I always stay here when travelling from DC going to Ohio on I 68.

"great for the price"

4
11/04/2016

Friendly staff, basic but clean and comfortable. Front the local choices this fit my budget and exportations. Guest seems to enjoyed the pool, and breakfast area too. I would recommend to a friend or family member.

"Good value, clean rooms, convenient location"

3
04/04/2016

We chose this hotel because it offered good value, clean rooms, and a convenient location. We have children attending Frostburg State University and have to come up for sporting events and other school activities. This hotel offers us everything we need at a reasonable price.

"A good choice for a weekend trip."

4
03/04/2016

This weekend, my boyfriend and I spent a second weekend away at the Best Western Braddock Inn, and we weren't disappointed. This little hotel offers a variety of good amenities for a reasonable price - large indoor pool, hot tub, exercise facility, sauna and great little bar/restaurant next door (Henny's). Both times we've stayed here, the staff has gone above and beyond to make our weekend comfortable. The rooms have been updated and are extremely comfortable. The indoor pool is rented to outside groups for pool parties. There is a complimentary breakfast offered in the morning that includes a variety of options - cereal, oatmeal, yogurts, eggs, biscuits and gravy, a waffle maker, etc. The location of this hotel is great, too - just off the interstate and minutes from a small shopping mall and a number of chain restaurant options. If you're looking for a way to spend the weekend, you're just a short drive from two state parks (great hiking and a beach in the summer!) as well as downtown Cumberland AND Frostburg, which offer great local restaurant options.

"Very noisy place!"

2
03/04/2016

The walls in this place are paper thin! The microwave was beeping every few minutes and could not clear it, the clock kept making noises even when turned off. We eventually unplugged both! Bed was very uncomfortable and pillows were the worst. Went for ice and the machine was broken, no signs. Told the front desk of the issues, they could have cared less. We will never stay here again!

"Pretty area"

4
02/04/2016

Close to the highway, Pizza Hut, on site restaurant. Pool was a little gray but it didn't stop the kids from having a blast. Nice staff, clean quiet room. Hot breakfast. Waffle maker, eggs, sausage. Nice stream running in front of the hotel. There was a bird nest in our windowsill but sadly no birds m I would recommend.

"Nice hotel worth the price"

5
30/03/2016

Great pool and hot tub, nice friendly people. Would recommend the hotel and we would stay again. Rooms very nice, beds comfortable, clean. Restaurant very nice, slept in missed the free breakfast but will stay again and experience.

"Convenient to shopping, dining, highways"

5
29/03/2016

Resort style atmosphere, great location and value amenities include: parking, swimming pools, breakfast bar and fitness room. Close to highway and shopping. I would recommend to family and friends for a short stay.

"Very Good Hotel"

5
28/03/2016

We loved the pool and the breakfast. The hotel is much bigger than it looks from the outside and we had connecting rooms which was a plus for our family. The check-in was smooth and the hotel was very nice.

"a multiple stay choice"

4
24/03/2016

We stay here with grandkids every spring on our trip to DC. Pool is very large and in a fun setting. Pretty average but consistent. I already know we'll be staying there next year. Good breakfast - free.

"Great Stay!"

4
14/03/2016

I usually stay at the Hyatts, Marriotts and Hiltons, however, I was looking for a cheaper option since I was staying for two nights and this hotel sounded fine for the price and the reviews were pretty good. This is an older hotel but it's not bad at all. The rooms are clean and the staff are very friendly and helpful. I would give it a 5 star except the pool area (which is very nice with a separate hot tub) was closed for maintenance when I was ready to go in on Saturday evening. There are a lot of kid's birthday parties in the pool, (based on previous posts AND I found this to be true on my Saturday stay). It appears they keep up with pool issues and I'm GLAD they closed it so it was probably a blessing that I didn't get to use it. The breakfast area was crowded but nice that it was offered. It's the standard fare with eggs, biscuits, gravy, bagel, cereal, and my favorite, make your own waffles. I will definitely stay here again. The price is right, location is great and it's clean with free breakfast :)

"Traveling"

4
08/03/2016

The Best Western Braddock Inn was a sight for sore eyes. After a long18 hour drive with a large dog in tow, I was pleased to have a clean comfortable room that could accommodate myself, my son and my dog.

"Nice Stay"

5
07/03/2016

Nice people. Nice breakfast. Nice room. Nice pool. Nice Price! Enjoyable "woodsy/cabin" feel. 10 Minutes to Frostburg University. Touch up paint needed in room. Bed was fine, but no spectacular. I would stay again!

"Wouldn't Refund due to January Blizzard - 2 foot of snow!"

2
01/03/2016

I booked this reservation on the website. We reserved a room for 3 nights, but showed up on Thursday for an extra day. Then the blizzard came. Over 2 foot of snow was on the way. We decided for safety reasons to leave Friday morning and try to beat the storm home. We were told there wouldn't be a refund issued. This was just ridiculous. We were already stressed leaving our son after only after 1 day with him. We were dropping leaving him at Frostburg State U. A 4 hour drive ahead of us and over 2 foot of snow on the way. I spoke to 2 clerks, then Robyn the manager who said she had to be fair & refunds weren't being issued. Well, the fair and more importantly the RIGHT thing to do would've been to refund the amount. This was not done. She said have a safe trip and we left...We showed up with the intention of staying 4 days when we added one. We didn't leave because 2" of snow. It was a BLIZZARD. This was an extenuating situation. We have decided we will not stay at this BEST Western since this was not refunded. It's disheartening to say the least.

"pool was packed!"

3
26/02/2016

Ive stayed all over the United States in best western hotels. This one on this day was not very good. No towels, I brought my kids down to go swimming and there were two birthday parties back to back.

"Jewel in the Mountains"

5
18/02/2016

Very clean, affordable. Close to shopping, activities and parks, great location. Nice pool. Full breakfast. I have stayed at this hotel many time and will definitely return. Definitely recommend this hotel!

"Very nice clean Hotel"

5
15/02/2016

Room was very clean comfortable bed, hot tub and sauna very relaxing staff very friendly, will def. be coming back for a longer stay. Don't live very far away but it was worth it, everything was very nice

"Don't stay here if you want a decent nights sleep"

1
10/01/2016

This hotel is a stay over point for railroad employees. Apparently because the railroad contributes greatly to the economic success of this business, they look the other way at any transgressions. My husband and I wanted a nice quiet weekend so we booked 2 nights here. The noise (slamming doors and yelling in our hallway) continued into the small hours of the morning despite my complaint to the front desk. Needless to say, we cancelled our second night and ended up going home early. Very disappointed. Usually Best Western properties and much better than this experience.

"Best Western LaVale, MD"

4
09/01/2016

NICE clean place to stay with a very pleasant staff, atmosphere and reasonable prices. Easy check in, quiet place to sleep and easy checkout and in a convenient location with MANY restaurants near by as well as the restaurant right beside the Best Western location that serves good meals.

"Very Nice Stay"

5
05/01/2016

Room was very nice, clean and easy to get close in parking. Our Grandson loved the pool. The continental breakfast was REALLY NICE. They had just about anything you could want for breakfast. Restocked constantly. Hot and fresh. Coffee was very good and we got some to go. Stayed 2 nights while visiting family. We will be staying here from now on when in the area. Highly recommend.

"A Resort Appeal at a Fraction of the Cost at Most Hotels"

5
03/01/2016

What a Great Place to Stay. Friendly staff, Indoor Swimming Pool, Sauna, Fitness Room, Free Breakfast, conveniently located near highway, restaurants and shopping. We book reservations at Best Western every time we come to Cumberland, MD.

"Not worth it"

2
01/01/2016

I just didn't feel comfortable. The room was so outdated and I found a bug on the wall which freaked me out. The sheets didn't look clean, and the carpet looked like it had not bee vacuumed. The hallways were dirty. And smelled like weed. The place just needs a lot of renovations. But I guess you get what you pay for. The breakfast hostess was very friendly. And so was the front desk staff.

"Avoiding the LaVale Best Western a good idea!"

2
21/12/2015

I love Best Western Hotels and think they offer a great stay for the money but this property in LaVale / Cumberland did not impress me and it would be a good idea to make the avoidance of this Hotel in a new year resolution for 2016. My stay on 12/18/15 was a nightmare !..Arriving late at 1am after driving through 3 states, I was offered a room that had neither HEAT nor PHONE and a manager who advice was : "why didn't you call and let us know about the problem..you would have been given another room " ....Case closed !

"Motel Experience"

5
20/12/2015

Very nice experience. Motel was very comfortable, Staff was very friendly. Checkout was very efficient and timely. The motel is in a very good location for shopping and there are some fine dining and restaurants close to Motel.

"A quality room"

5
06/12/2015

Nice room when traveling alone. It felt secure, it was clean and very comfortable. Hotel on premises has great food too! Accessible to business district of LaVale - many things in walking distance. I recommend this hotel!

"I love the Oasis / Resort appeal with Amenities"

5
23/11/2015

Excellent place to stay and the price is just right. Free and safe parking, right off the highway, indoor pool, hot tub, fitness room, microwave and refrigerator in room, close to just about everything, free breakfast. Cozy and very comfortable.

"Train Ride Stay"

5
16/11/2015

Went to Cumberland for a Train ride and decided to stay in La Vale overnight. Motel staff was very friendly and courteous. Rooms looked like they were freshly renovated. Checkout was quick and effeicent.

"Good!"

4
12/11/2015

Spent two nights there very nice setting- room mediocre. No cold water they gave us a 20% discount. Very nice pool and hot tub but because there were a ton of workman there due to them being rained out never had a chance to use it they hogged it all the time.

"Comfortable Stay in Cumberland, MD"

4
11/11/2015

The purpose of my trip to Cumberland, MD was to take the Scenic Western Maryland Railroad train loop from Cumberland to Frostburg while the leaves were in color. This hotel was comfortable, clean, and quiet with a beautiful swimming pool and large hot tub. The front desk was very friendly and accommodating. A nice complimentary breakfast is provided each morning. A bar and grille that serves good food for dinner is located conveniently next door. The only downside was that I could not connect my laptop to the hotel's internet for some reason. The desk gave me a number to call for help, but it was not important enough for me to follow-up. My only other negative comment is that the machines in the exercise room did not function properly and should be repaired. Regardless, I would recommend this hotel when visiting the area and would stay there again during my next visit.

"Nice hotel in lavelle.md"

4
08/11/2015

Just did an overnight on the way to the beach. Very convenient to. 68. Plenty of parking and easy access to rooms. Nicely appointed. Quiet and comfortable room and bed. Close to shopping and restaurants. Restaurant and bar on property.

"Great price, great service, good location and rooms."

5
05/11/2015

This hotel is a great value with great service. The location is ideal for trips to FSU. The rooms and decor are a little dated but overall is was a very clean room with excellent amenities. Great for teams, large groups, or big families because it is close to food and has an indoor pool. Breakfast was free and the internet worked fine.

"Queen City"

5
01/11/2015

Queen City offers a variety of history, beautiful views, and a rustic historical styles of architecture. If you want to enjoy the area for the best value; I highly recommend the Braddock BW. You have direct access to all local areas, great restaurants including Gehauf's, and a caring staff! Hat's off to a great stay!!

"Autum Trip"

5
26/10/2015

Perfect place for a trip to see the surrounding fall foliage. My wife and I enjoyed our stay and will return again. Outside property had that fall appeal. Inside pool and exercise area was ample. Lobby was decorated very nice. Rooms were clean frig was a bit too cold ( froze drinks ).

"Maybe stay somehere other than here if are adverse to smoking."

3
25/10/2015

Checked in with no wait. Was not given a warm and fuzzy feeling from the staff. The wifi sign in information was not given, which you need the code before gaining access. A non-smoking room was requested, which was received. Most of the hotel smells like heavy duty smoking is going on in every hallway. The room was fine, except for the paint chips hanging from the ceiling. I know it's not a major thing, but I don't want to see that when I pay for a room.

"This is the most prejudiced staff, the most unreasonable, rude, unaccomodating place"

1
25/10/2015

I booked through Hotwire, and unfortunately, booking blindly, I was placed in this hotel. I had had a previous bad experience, so I called to find out about the rooms, and the rude receptionist told me that I had to take a single room, no queen bed, and I accepted that. Went to check in at 1pm the next day after driving nearly two hours, and was turned away because it was not yet 2 pm, they said. I returned after my meeting at 6:45, and was given a smoking room, that smelled bad, and within fifteen minutes, my asthma attack was coming on. They confirmed it was a smoking room, and I asked for a move. They lied that Hotwire had booked me in a smoking room, and refused to help me. I tried to negotiate with Hotwire, but Hotwire could could not convince the receptionist to move me. I had to turn in my keys at 8 pm, drive in the storm over the hills of Western MD and PA back home, a dangerous drive on a country road that I feared. They took my money and refused to work with me. I will never book blindly with Hotwire for this town again, and will never stay in this terrible hotel with staff that have never been anywhere to know how to treat customers. If you do not smoke, stay away from here. The staff were smoking right outside the door near the receptionist desk. This is a smokers hotel, if you ask me, and I do not hate smokers, but I do not think they should force nonsmokers to stay in smoking rooms. Bad business. Bad customer relations.

"Mixed Blessing"

4
18/10/2015

We've stayed here many times over the past 28 years. This is a clean, dog friendly hotel with an indoor pool & jacuzzi. It has a free, better than average, breakfast. I did have a few quibbles. The pool water was cloudy, so I didn't go in even thought it was warm enough. Although we were in a nonsmoking room, we had to pass thru a very smoky hallway to get there. Finally, TV reception was fuzzy.

"Best Best Western in a long time"

5
17/10/2015

I was in town for the Cumberland Dog Show and needed a pet friendly Hotel. This place was a dream compared to many other large corporate hotels that I have stayed in recently. One could sense the pride of ownership in the upkeep of the Hotel grounds and his investment in updating all the rooms. A large indoor pool that would be a dream for the kids. Breakfast was good and house keeping was on the spot and friendly. Rooms were freshly painted, carpeted and new HVAC units. Decent restaurant next door. A new Sheetz being built across the street behind due to Open Jan 2016. Again I must state to traveling pet owners please do not leave dogs unattended in rooms left to yap while you go out. Pick up and bag your dog's mess. We will lose Pet Hotel privileges due to your lack of responsibility.

"Nice Place"

4
15/10/2015

We used this hotel as a base for visiting the surrounding area. As other have mentioned the property is very nice, well kept and private. Cleanliness was second to none and the folks working there were quiet but friendly. The only problem, if it is a problem and not some type of security, I noticed was people sitting in cars outside of entrance D at all hours of the night. While I didn't hear any noise it was a little unnerving if my wife or the other couples wife decided to head out by themselves. Overall it was good experience and we would stay again.

"3 steps to the indoor pool!"

4
15/10/2015

Booked a suite with one bed and pull out couch for my daughters birthday party so everyone could swim! Very clean pool and well kept. Room was clean, although the shower/bathroom area smelled very strong of mildew (prob the curtain itself). Nice little breakfast in the morning too. Would return but the mildew odor has got to go! Oh and we actually stayed Aug 2014 but I could not scroll past Nov. for my travel date :)

"Amazing place"

4
13/10/2015

You can enjoy complimentary breakfast, covered swimming pool, whirlpool, gym, and spa. They have nice and clean rooms as well as kind and welcoming service for a fair price. Close to interesting places around and pleasant enough for also spending lots of time in the hotel facilities.

"Trip to Deep Creek Lake"

4
12/10/2015

If you want me to be frank, this is a lovely hotel with a beautiful creek running beside it, with picnic benches and a freshly paved parking lot. The room we had was very roomy, clean, and pleasant. What disturbed me the most was the smell of smoke as I walked thru the hallways, but luckily our room was nonsmoking, and I did not smell smoke in there. As an American Muslim I did not feel overly welcomed, and felt the reception was less than hospitable. But we are used to that except in more upscale hotels where global travel is the norm.

"Pleasant stay"

5
11/10/2015

My husband and I enjoyed staying at the Braddock Inn recently - location was perfect to view magnificent Fall colors and enjoy Scenic Western Railroad excursion. Breakfast was really good and room clean. Highly recommend staying here!

"Great Experience"

4
30/09/2015

This place is gorgeous. I have never seen a Best Western that looked like this on the outside. I was amazed and impressed with the perimeter. The inside was a nice place also. Would stay there again. We went there to visit the Flight 93 Memorial. I would stay there again.

"Super Clean, all the features for a very good price!"

5
30/09/2015

Nice rooms, updated decor, comfy beds, lots of outlets! Free Wi Fi, super staff and for a VERY reasonable rate. Same trip last year at the Fairfield cost twice what it did here and with rooms and facilities every bit as nice. Looks quaint and possibly dated but the rooms are very nice with good quality workmanship you don't often find in older motel style buildings. i was pretty impressed! Would definitely book here again.

"Great place for price"

4
29/09/2015

This was actually a nice place other than the cigarette smell. I asked for a nonsmoking room got a smoking room but other than that no complains. The breakfast was good. You could tell it was an older hotel but has had some renovations. Overall a nice place.

"Clean, comfortable, and affordable"

4
27/09/2015

This is a slightly older establishment, but it is clean, comfortable, and affordable, especially compared to some of the nearby establishments in the same class (Comfort Inn, Holiday Inn Express). The only negative is that my room was at the very end of the building and the WiFi reception was terrible; I had to go to the lobby to access WiFi. Be sure to ask for a room that is closer to the lobby. I would definitely stay here again.

"Best Western Inn in La Vale, Maryland"

5
23/09/2015

I was very happy with my stay both times I stopped at the Best Western Inn in La Vale, Maryland. The staff was very courteous and helpful. I really enjoyed the hottub. It was very relaxing. The room was clean. I especially liked the fact that there were electrical outlets for chargers. The only thing missing was information about the TV channels. The WiFi worked well. Overall it was a very good stay.