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Codice vantaggio

Best Western Plus Killeen/Fort Hood Hotel & Suites, Killeen

2709 Cunningham Road, 76542-2972, Killeen, United States - Vedi su una mappa
Best Western Plus Killeen/Fort Hood Hotel & Suites - Facciata dell'albergo Il Best Western Plus Killeen/Fort Hood Hotel & Suites è situato nel centro di Killeen. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Killeen/Fort Hood Hotel & Suites è situato in posizione ideale nei pressi dell'autostrada 190, a pochi minuti dalla base militare di Fort Hood. Che tu ti trovi qui per un soggiorno prolungato o semplicemente per visitare la regione centrale del Texas, il nostro hotel è la destinazione perfetta. Ci troviamo vicino a numerose attrazioni, tra cui il Killeen Civic & Conference Center, il centro commerciale Killeen Mall, il campo da golf Stone Tree e il museo della Prima Divisione di Cavalleria. Gli ospiti aziendali del nostro hotel possono lavorare in tutta tranquillità grazie agli ottimi servizi, tra cui l'accesso Wi-Fi a Internet gratuito. Inoltre, non dovrai andare lontano per partecipare a una riunione presso aziende quali la Northrup Grumman, la Raytheon e la General Dynamics, tutte situate nelle vicinanze dell'hotel. Dopo una giornata ricca di impegni, potrai rilassarti nella piscina all'aperto o tonificarti allenandoti nel centro fitness. Il nostro personale cordiale è disponibili per assistenza 24 ore su 24, 7 giorni su 7. Non vediamo l'ora di darti il benvenuto al Best Western Plus Killeen/Fort Hood Hotel & Suites, ristrutturato di recente!

Best Western Plus

Killeen/Fort Hood Hotel & Suites

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 27 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
25
Molto buono
0
Nella media
2
Scarso
0
Pessimo
0
CONSULTARE I PARERI SU
Affari Affari
9
Da solo Da solo
1
In coppia In coppia
4
In famiglia In famiglia
13
Viaggio con amici Viaggio con amici
0
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Group Experience"

5
User 14/04/2019

We traveled here with a group and had a great experience at this hotel. The manager Sheena was very responsive to our needs and various work schedules. The front desk staff during the day were great. They greet you when you arrive and leave, and are there to assist and answer questions. Lia, Julia, and Jess keep things moving during the day and Amber is awesome at making sure guest and the hotel are taken care of at night. Even the housekeeping staff is friendly and courteous. All in all, the staff is awesome, friendly, and customer/guest focused. This hotel is renovated so everything is new, clean, and functioning. Location is great with several restaurants within walking distance, and more restaurants, movie theater, and a mall 2 minutes away by car. The rooms have a sun shade and a darkening shade! Great feature. Travel time to base is approx. 10 minutes. Overall, my group and I had a great experience at this location and recommend it for individuals and groups.

"Fantastic "

5
coreyf462, Florida 06/04/2019

I normally stay at another hotel when I travel to Killeen, but I was booked at the Best Western this trip. Rooms were nice and the breakfast was great. There was a glitch with the clothes dryer and Jessica, I think she was a manager by the way she dealt with customers and her hospitality, not only had an answer but multiple solutions. I was relieved someone so collected could handle the normal day to day issues and smoothly handle problems that aren't planned for. I'll be back here from now on. Thanks Jessica for the help and great customer interaction.

"Home away from home"

5
Coastal17041638025, Harker Heights, Texas 28/03/2019

The front desk staff is always friendly. The breakfast is great. And the room are amazing. Each time I check in they make sure I have all that I need. Also there always so helpful when it comes to luggage since I travel with my baby, and always check in before my husband.

"Holding Reservations"

3
User 13/03/2019

Reserved King Suite and got a double queen. When confronting front desk attendent about mistake, she was rude and first response was, "I cant help you". Rooms were nice and breakfast was good. Would give a better rating if front desk not so rude uppon checkin and if they had held reservation for what I wanted.

"Hotel charged my card for fees not associated with my room..."

3
GoPlaces05715544543, Fort Leonard Wood, Missouri 12/03/2019

The only reason why I rated the hotel poorly was my check out experience. I looked on my account and I saw I was charged for my room which was accurate but then I saw another 75.00 charge. I called the hotel immediately to see why I was charged and they told me they charged the wrong card/room. I was highly upset because this is my money we're talking about. However, I was charged 15.00 for a stain in the carpet caused by me spilling my beverage accidentally. Other than that, everything was fine.

"Business trip"

5
jayflorez06, San Antonio, Texas 12/03/2019

Very clean and updated building with nice and helpful staff I will definitely keep booking at this location soo quite and comfortable feels like I'm right at home and with all wide selection of restaurants you dont have to go far at all to get a delicious meal

"Came for my Wife's Birthday"

5
Edward C, Blanchard, United States 10/03/2019

I've been working in Killeen for a couple of months now. My wife came down from Oklahoma City to celebrate her birthday this weekend. As always, we stay at Best Western. Our stays at Best Western have always been good although some have been better than others. This stay however, has been different. There are two reasons why this stay has been different. Their names are Jessica and Lia. They have absolutely gone above and beyond the call of duty to make sure our stay has been exceptional. I had called earlier on the day of check-in and spoke to Jessica to see if the room just happened to be ready and if I could come set it up to surprise my wife. It was so I came around noon and both she and Lia were at the desk. Both were very accommodating and excited about it. I went up to the room and it was a VERY nice room. The hotel has been renovated within the last year and looks great! On our way to breakfast our first morning there, Lia was working the desk. Unfortunately, we had a small issue with some noise in the hotel. We told her about the experience and she was very receptive to it. So we stepped over to have breakfast and there was Jessica working the breakfast. I've got to give props here. This was the largest breakfast area I have ever seen at a Best Western. So the next step was to see how good the breakfast was. We have had so-so breakfast experiences before at BWs so our expectations were not high. Well, Jessica just blew that out of the water! Breakfast was really great! It was a full house and Jessica was working her butt off to ensure everyone had a great breakfast! Very impressive. And before we were even finished with breakfast, up steps Lia and had our little problem already fixed and with a smile on top of that! My wife and I wanted to know a nice little place to go for a walk that afternoon and again, up steps Lia with the perfect place for us to go that was close to the hotel! So the bottom line is, if you're going to be in Killeen and need a place to stay, this is it. Not because it's a Best Western though, but because of the people who work here. And if you want a most exceptional experience during your stay here, call ahead and make sure the two lovelies in the picture, Jessica and Lia, will be working! It doesn't get any better!

"Treated like Royalty!"

5
User 03/03/2019

We have a big family, which means we often have more requests, none were denied. To sum up our stay, we felt like the favorite child at Grammas. Our beds were huge, TWO large TVs were provided in our suite so our little ones argued less, and the view from our side of the hotel was beautiful. The customer service is the best part- the staff being both warm and professional. Housekeeping was accommodating and discreet. Overall I was deeply impressed by their willingness to go the extra mile for their guests. Special thanks to Mrs.Marcy and Ms.Lia, they helped make our stay comfortable and our transition from one country to the next tolerable. The breakfast was delicious and varietal. This is our first time in Killeen/Fort Hood, Best Western made the transition easier, I felt like I was a small apartment, not a hotel. I would definitely recommend military families to stay here given that there are well-placed amenities around the hotel such as restaurants and nearby grocery stores. Best Western beats the surrounding hotels by treating you like family, not guests!

"The "BEST WESTERN""

5
User 24/02/2019

The best thing about a Best Western is staying in one, the rooms are simply the best in the industry. I always stay in a Best Western; there is no other option, I have even gone out of my way to stay in a Best Western hotel because it just makes the "Best" since.

"Excellent stay"

5
Wanderer13127013430, Nederland, Texas 19/02/2019

I have not stayed at a Best Western in several years but from now on I will be looking exclusivly for Best Western. We were absolutly satisfied and completly comforable and pleased with every aspect of this stay.

"Great service, nice rooms"

5
User 15/02/2019

Stayed for 3 week event. When dryer was broken, the staff offered to dry our clothes for free. Although it was an inconvenience, their eagerness to please countred. The only frustration was that breakfast started at a later time on weekends; this is a military town, which means we work on the weekends. If I ever have to go to Ft Hood again, please god no, I will stay here.

"Outstanding "

5
User 29/01/2019

Absolutely amazing hotel. Clean, Friendly staff, excellent breakfast, great area close to everything. Stayed 4 nights and everything was perfect! If you come to Killeen this is where you want to stay!

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the wonderful review! We're thrilled you enjoyed your time with us here at the Best Western Plus Killeen and that our staff and amenities exceeded your expectations. We appreciate your loyalty and value your business. We look forward to welcoming you back in the near future.

"Such an amazing stay and staff!!!"

5
User 28/01/2019

On Saturday, 1/26/18 I stayed at this location with my mother after having to come to Texas for a funeral near Dallas. On our way out of Texas I thought we would stop in Killeen as I was stationed there from 2001-2009 minus deployments and wanted to see how much it had changed and to visit my sister in law and her family. We stayed at The Best Western Plus and from the moment we walked in Terrell made it clear that he was an amazing Front Desk Clerk/Host. Not only did he accommodate us in anyway we asked, he also walked us around a bit to show us the available amenities. Further, later in the evening when I needed a charging device I had forgotten at home, the small store didn't carry what I needed and he offered his own personal device charger to borrow. Sadly it wouldn't work for my device but what matters is the offer made. He was funny, professional, and extremely courteous!! He took his professionalism a step further when I called many hours after we checked out to let him know I had forgotten my favorite pillow behind. For the next 24 hours he worked with the amazing housekeeping staff to locate my pillow for me and communicated with me via text and sent a pic to confirm the correct pillow. I am blown away by this level of dedication for a customer. This speaks highly on not only him, but those that have trained him and the Best Western company as a whole. The rooms were beautiful, CLEAN, and comfortable. The breakfast was a step above and our stay was, a 5 of 5, 10 of 10, and 10 Goldblums!

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the wonderful review! We're thrilled you enjoyed your time with us here at the Best Western Plus Killeen and that Terrell made such an impression! He is truly a valuable asset to our company and has been rewarded for your comments. We all work very hard to ensure that all of our guests receive top notch customer service while staying with us. We look forward to welcoming you back soon!

"Great price, great rooms, great breakfast"

5
User 18/01/2019

I love free breakfast, and usually it's junk foods, maybe a waffle maker if you're lucky - they served plenty of hot foods! Room was clean and comfortable, best hotel beds we've slept in in awhile! Price was great too, as we stayed with our pets as well.

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a great experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Excellent Stay"

5
Kingskid1201, Memphis, Tennessee 06/11/2018

I booked a 3 night stay at this hotel and was amazed at the size of the room. Terrell was friendly and professional and smiling each time I saw him during and after check-in. He was very accommodating, making sure my stay was everything I hoped for. Unfortunately, I can't comment on the breakfast except to say that it smelled good. I slept in most mornings. There were complementary wings and things each night I was there. I really enjoyed my stay. Clean room, clean, comfortable beds, nice bathroom, quiet, relaxing. If I'm ever in Killeen again, I will stay here.

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the wonderful review! We're thrilled you enjoyed your time with us here at the Best Western Plus Killeen and that our staff and amenities exceeded your expectations. We appreciate your loyalty and value your business. We look forward to welcoming you back in the near future.

"Wonderful"

5
decarvey, Edson, Kansas 08/09/2018

This hotel had just been remodeled and was beautiful. The employees were very nice and accommodating.We were traveling with three kids and the room was a great size. Our room hd two queen beds and a fold our sofa that was brand new and still comfortable. Would have loved to stay there longer, because the room was so comfortable. One of the girls, aged 8, said that "this was the most beautiful room she had ever seen".

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a great experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Military Family PCSing"

5
danlobue, Harker Heights, Texas 03/09/2018

This place was great for my family. PCSing with a 7,6 and one month old with a ton of bags and two dogs. The staff was helpful, they told us where places were located and great recommendations for kids. Amber working nights was a huge help when our infant was being a baby and making noise as babies do. The location was close to all the stores we needed to get adjusted. It was not overly expensive and every morning Michelle had breakfast waiting for us. This place may not be for everyone but for our family it was great and deeply appreciated.

SheenaC311, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for choosing the Best Western Plus Killeen Fort Hood, and taking the time to write a review. We are glad to hear that you enjoyed your visit. Our hotel staff aims to provide an environment that is like a home away from home and are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Best Western Plus Killeen Fort Hood in the future.

"Really good customer service"

5
janie740, Ann Arbor, Michigan 11/08/2018

The staff at this hotel has to be the friendliest and most helpful I have encountered in a long time. They remember you, asked how they could help, and really knew the area. The breakfasts were generous and offered a variety of eggs, breakfast meats, a waffle bar, and several options for juice and coffee. Laundry facilities clean and reasonable. When putting up any visitors, I will recommend BW Plus without hesitation.

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for taking the time to review our hotel! We are extremely happy to hear that we exceeded your expectations and that you enjoyed your stay and our amenities. We appreciate your business and we look forward to welcoming you or your visitors in the future!

"Best stay I've had."

5
User 08/08/2018

Everyone was super polite, the hotel was very updated. The rooms are very big and our king size bed was very comfortable. I'd recommend this hotel to anyone. I will definitely be staying here next time I'm in town.

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for your kind review! We are happy to hear we exceeded your expectations and that you enjoyed your bed. We appreciate your business and can't wait to welcome you back as our guest!

"Friendliest place that I have stayed in quite a while"

5
Charles D, Plymouth, Ohio 06/08/2018

You felt comfortable the minute that you entered the door. The check-in clerk was friendly, courteous and helpful. Expedient check-in. The staff was excellent, everyone that we dealt with was friendly and helpful. Great staff. Breakfast was outstanding, and our check-out was quick and efficient. We will definitely stay at this facility if we ever travel to Killeen again.

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you so much for your review! Our staff will be happy to know they helped make your stay enjoyable and your enjoyed your breakfast! We strive to provide superior customer service to all our guests. We hope to see you again soon!

"Wonderful, amazing!!"

5
User 30/07/2018

WOW! There are so many wonderful things I can say about this property. I flew in from out of town to visit my SO who is stationed in Killeen. The usual hotel on base was booked to capacity, so we had to search for other options and I was kind of bummed out about it. Let me tell you, this hotel has more than made up for it. The ENTIRE staff was friendly & genuinely so, they did not cut any corners with the breakfast, it was delicious, and the entire hotel from the moment you walked into the door was modern, spotless, and beautiful. I have never felt more at home in a hotel, and I spend many days traveling and staying in different locations. I wasn't expecting much due to this being a Best Western, but even for my exquisite tastes this hotel was more than I expected. Due to the beautiful property, the amazing service from start to finish, and the close proximity to many of the things in Killeen, this will now be my go to property whenever I am in town, and I do plan to be here quite often. Thank you so much to all of the staff for making my boyfriend and I's weekend trip that much more enjoyable. See you guys soon!

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the fantastic review! We are so pleased to hear that our breakfast was to your satisfaction. We pride ourselves on our wonderful staff and we work very hard to ensure that all guests receive excellent customer service while staying with us. Thank you for your loyalty and we look forward to welcoming you back again soon!

"Visit to relatives"

5
User 17/07/2018

Stayed at this hotel for 2 days. It was very clean and new since it was recently renovated. The shower was great. A special treat to my 91 yr old mother who has trouble getting into a tub. Breakfast was plentiful and delicious. A special treat was the Urban Bricks Pizza Bar within walking distance.

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the wonderful review! We truly appreciate your business and your trust in us here at the Best Western Plus Killeen Fort Hood. I am very happy to hear that our newly renovated showers were able to meet your needs and expectations while in Killeen. We hope to welcome you back soon!

"WILLIAMS Family stay"

5
Kristi W, Colorado Springs, Colorado 16/07/2018

My husband and I stayed here at Best Western Plus for 2 weeks and enjoyed it. Hotel newly remodeled and the staff was great. All of the staff were great and didn't hesitate to assist you whenever we needed something. Rooms cleaned daily and the morning breakfast was a plus. I recommend you stay here whether it's a quick stay or long one.

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you for the fantastic review! We are so pleased to hear you enjoyed your stay and the complimentary breakfast! We work very hard to ensure that all guests receive excellent customer service while staying with us. We look forward to welcoming you back again soon!

"Excellent stay; wonderful staff"

5
Susan L, Yuma, Arizona 02/07/2018

I recently spent 8 nights at this Best Western Plus and couldn't have been more pleased! The room was spacious, newly redone and very nice! Very clean, quiet, and the bed was so comfortable. The morning breakfast was the best I've ever experienced in selection and quality! Loved the waffles in shape of Texas. All of the staff went above and beyond to make me feel welcome, comfortable and attended to any of my needs or questions. They welcomed my two grandsons who spent a night with me and used the pool! There are multiple places to either walk or very short distance to drive for food or stocking up for your fridge. I would highly recommend the PotBelly Sandwich place right in front of the hotel - great sandwiches and soup! Also, the gelato at Urban Brick next door was great. Of course there is Pluckers, which has the all important fried Twinkies and Oreos that one must have when in Texas! I will be returning to Killeen to visit again and this will be my first pick of where to stay! I couldn't have been happier and could not believe how warm everyone was - from the front desk, to maintenance, housekeeping and the morning crew for breakfast. Thank you so much!!!

Sheena C, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you so much for your wonderful review! We're thrilled that we exceeded your expectations and you enjoyed your breakfast! We work very hard to ensure that all guest receive top notch customer service while staying with us. We truly value your business and can't wait to welcome you back again!

"Surprisingly Spacious and Comforting"

5
jeffgordo88, Killeen, Texas 04/06/2018

I want to start off by saying , I dont really leave reviews unless i've had a horrible time at the establishment. I only had to stay here for one night and i've had a great time. The Staff (Mrs Angelia) was very accommodating , she got me situated in minutes. The room was very spacious, the parking was close to the hotel (very important). The room was very clean and the walls are thick enough that i cant hear people in hallways,upstairs, downstairs or the neighbors left and right (also very important). I normally stay at the hilton but im very surprised that the best western has definitely gotten better. I will definitely be considering best western plus as an option for my next hotel stay. You cant beat the price ( they have a military discount). If you come to to the best western in killeen fort hood make sure to ask for Mrs Angelia , she will without a doubt take care of you (great customer service).

Celeste T, Owner at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thank you so much for sharing your experience with the TripAdvisor community. We really appreciate the positive feedback and will make sure Angelia is aware of your praise. We are very proud of our new hotel, the Texas-sized rooms, and our hard-working staff. Again, thank you for the review and we hope to see you again soon at the Best Western Plus Killeen.

"Fabulous Stay"

5
User 03/06/2018

I had a great experience at the Best Western Plus. It recently opened in May of 2018 and the modern decor is beautifully appointed. We enjoyed the quietness and the extreme cleanliness of the hotel, as well as the personalities of the lovely accommodating staff. Both Lia and Sheena are assets as employees. Their professionalism and sincere warmth was a welcomed surprise in today's substandard customer service practices. The cleaning person was also kind, friendly and helpful. I've never had more staff members ask me if there was anything else I needed with such care and sincerity. I would not consider looking for other accommodations if I am in the area in the near future. It was wonderful. My son actually asked if we couldn't stay one more day. Parking was close and the area seemed safe and secure. The beds were comfy and the pool was sparkling. The location was ideal, as there were tons of restaurants, shopping centers, and a movie theater in walking distance. Well done and hats off to an amazing team! Don't change a thing.

Celeste T, Owner at Best Western Plus Killeen/Fort Hood Hotel and Suites, responded to this review
Thanks so much for the positive review. We are thrilled to hear how much you enjoyed your stay. We are very proud of our new hotel and our dedicated, hard-working staff. We appreciate you taking the time so share your feedback with the TripAdvisor community and hope to see you again soon.

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.