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Codice vantaggio


Kendallville, Etats-Unis






2  Adulti0   Bambino

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Best Western Hotel Kendallville Inn, Kendallville

621 Professional Way, 46755-2930, Kendallville, Etats-Unis - Vedi su una mappa
Best Western Kendallville Inn - Area esterna Il Best Western Kendallville Inn è situato nel centro di Kendallville. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western® Kendallville Inn!Per il tuo viaggio d'affari o di piacere, soggiorna nel nostro hotel pluripremiato di Kendallville, Indiana, e il nostro personale cordiale renderà il tuo viaggio piacevole e indimenticabile.Il nostro hotel di Kendallville, Indiana, è situato in una posizione favorevole lungo la IN-6 e a pochi chilometri dall'Interstate 69, in prossimità di molte aziende della zona di Kendallville, Albion, LaGrange, Ligonier e Auburn e a solo pochi chilometri dai campi da golf Cobblestone e Noble Hawk.I ristoranti a pochi passi dall'hotel e la vicinanza ad altri sei campi da golf rendono questo hotel la sistemazione più comoda a Kendallville, Indiana, per un viaggio d'affari o di piacere. Siamo l'hotel di Kendallville, Indiana, dotato di tutti i servizi di cui hai bisogno.Il tuo soggiorno sarà confortevole e indimenticabile, grazie alla colazione a buffet deluxe, all'accesso Wi-Fi a Internet gratuito, al centro fitness, ai biscotti gratuiti appena sfornati, al popcorn offerto la sera e al nostro personale cordiale.Prenota oggi stesso una camera al Best Western Kendallville Inn! Ti auguriamo un soggiorno gradevole!Goditi il nostro popcorn appena fatto nel pomeriggio!

Best Western

Hotel Kendallville Inn




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
    Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
  • Piscina all
    Piscina all'aperto riscaldata
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Lavanderia a secco
    Lavanderia a secco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 237 viaggiatori
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Qualità del sonno

"Great experience"

aabstitus, LaGrange, Indiana 31/03/2022

We have stayed at this BW a few times now, this time being a 5 day stay. One of the property managers, Christina, was an absolute pleasure to work with. Any questions or concerns were immediately addressed and swiftly taken care of. The property is clean, staff were friendly and accommodating and the price was fair. I would definitely recommend this property to others looking to stay in the area.

"Cute hotel with great people"

User 24/03/2022

This was such a nice hotel. I was here on business, but felt right at home. The hotel is a bit older, but is clean and we'll maintained. The staff were the best part! Smiles, advice on restaurants, and an eagerness to make sure guests are happy. Christina and Anna were especially nice.

"Older Property with Great Management"

JeffreyBin317, Indianapolis, Indiana 07/03/2022

This is an older property that has some aspects that look dated. With that said, I have stayed here over the years and it continues to improve. The management is great!! They graciously took care of some errors I made when I booked direct online. ALL staff was welcoming and friendly and spoke highly of its owner. Personally, I took that as a sign of a great team working together to make sure the guest is taken care of.

"Wouldn't recommend"

User 26/02/2022

Outdated and dirty. Room was dirty breakfast was terrrible. Staff was ok, no elevator no auto door. Very inconvenient. This hotel is In need of a major major update When I checked in at 6 I had to dodge housekeeping carts to get to my room

Dev Piprottar, Owner at Best Western Kendallville Inn, responded to this review
Dear Dstanton1963 Thank you for staying with us. We apologize that we were not able to meet/exceed your expectations. We have noted your concerns and will work with each department to address the your concerns. Sincerely,

"Amazing staff"

User 24/01/2022

This hotel is an older hotel but well kept. The staff are what makes this a 5 out of 5 in my opinion. They were phenominal. Kept breakfast hot, fresh & replenished, clenliness was a priority, friendly

"Outdated and unclean"

tincher2021, Indianapolis, Indiana 31/12/2021

My stay was 1 night passing through for the holidays. The room I stayed in was that offering the most ammenities. Appliances were outdated and dirty. The jacuzzi had hair and debris in it. The room had a strange odor. Dirty on surfaces, stains all over the floor and furniture. Very disgusting place to stay. Wont return.

Dev Piprottar, Owner at Best Western Kendallville Inn, responded to this review
Hello tincher2021, Thank you for staying with us at Best Western Kendallville Inn. We apologize that your stay was les than satisfactory and we have noted your concerns. We will take corrective actions to improve our accommodations and our services. We are glad that we are offering most amenities. If there is anything else we can do, please call us at the hotel directly. Sincerely,

"NO hot water."

User 25/12/2021

The hotel itself was fine. Par for the course for a Best Western in a small town. However there was absolutely no hot water in our room and the management did nothing to correct the situation. We couldn't even take showers. I let it run for a good 10 minutes to no avail. Hate to give it a 2 star, but 3 is average and having no hot water is not average. They compensated by giving us 12% off of our bill. (not sure how they came up with that amount)

Dev Piprottar, Owner at Best Western Kendallville Inn, responded to this review
Dear calas2014, Thank you for staying with us. We apologize that something went wrong and you didn't have hot water in your room. We offered you to move the room and we understand you didn't want to move. Since then, our Maintenance Engineer was able to discover and address the issues. We apologize for the incident during your stay. We hope you will give another chance and prove our services. Sincerely,

"Nice Place To Stay"

mopartodd1970, LaGrange, Indiana 30/10/2021

The staff was very Friendly & Helpful! We stayed here for a wedding. Mariah helped move the things from the wedding to our room in the wee hours of the nite! That was Very Nice of her!! The Manager Anthony worked with us by giving us extra time after normal check out, So we could make extra trips to home & back to clean out the room, and asked if he could do anything to help us!! They Both went Above & Beyond!! We really appreciated that!!

"Home Away from Home"

ellenm84, Dover, Ohio 17/10/2021

I would absolutely recommend this place. No elevator & I have bad knees & Anthony was a perfect gentleman & made sure we had a ground floor room. The next morning we got a hot breakfast that was delicious!

"Inn was clean and comfortable."

User 29/08/2021

Staff was nice, friendly and helpful. Room was clean and comfortable. Breakfast was good. and the eating area was clean and had a great selection. The hotel also had free WiFi and the speed was reasonable.

"To high if price for limited value"

toddler734, Farmington Hills, Michigan 09/08/2021

We had the king with the jetted tub, and for $162 a night, it wasn't as nice as it could be. 20 miles down the road there is Fort Wayne and there are many hotels for $162 A night that would not have a pool party until after midnight with guests yelling and playing music next to your room.

"Needs a complete renovation."

User 05/07/2021

Things aren't the cleanest (heating A/C unit was gross) and just tired and worn out. They had 2 sheets with a blanket in the middle of them instead of a comforter with a duvet cover that can be washed each time. I doubt the blanket gets laundered for each new guest. I didn't want it touching me.... Grout in the bathroom was dirty.

Dev Piprottar, Owner at Best Western Kendallville Inn, responded to this review
Dear Calas2014, Thank you for staying with us. We apologize that your stay was less than satisfactory. We have noted your concerns and will use that information to take corrective actions. We hope that you will give another chance. Sincerely, Best Western Kendallville Inn

"Never reserve a room here"

User 18/06/2021

We had booked 2 nights at this hotel with no cancelation. We arrived and checked in. Upon trying to enter the room we were given we discovered it was occupied. Woman at front desk (who claimed to be a manager) gave us new paperwork and a different room key. We opened that room and discovered it was occupied too. We went back to front desk and were told they had no room for us. When we asked for a written confirmation that the hotel had no room for us and a refund, the “manager” said she couldn't provide this., and called local police, alleging we had yelled at her. Unbelievable. Never go to this hotel.

Meera Piprottar, General Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for sharing your feedback. I am very disappointed to learn about you experience at our hotel . Please accept my sincerest apologies for the inconvenience. I will look into this matter and take appropriate action and retrain. I would like to speak with you, please call me directly at the hotel. Again, my sincerest apologies. I hope you will give us a second chance to make it right. Looking forward to hearing from you soon. Sincerely, Meera Piprottar General Manager

"Beware Bed Bugs!"

tracey767, Colorado Springs, Colorado 05/11/2020

We planned to stay here 4 nights but checked out after 3 when we found bed bugs in the room. I was bitten multiple times and developed red itchy spots that turned into blisters. As it took a day or so for the bites to develop we did not realize at first that the room was infested. By the 3rd night I suspected the bites were from bed bugs and stayed up late watching TV in bed. I kept checking the bed and eventually they appeared and I was able to kill 4 of them. At this point it was the middle of the night and we had nowhere to go so I slept fully clothed on the sofa and we checked out first thing in the morning. All the staff could say was that they would make a note of it and that they couldn't do anything else as the manager was not working that day.

Dev Piprottar, Owner at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us. We apologize for your experience at our hotel. We immediately contacted our pest control service provider and addressed the issue. We never can prevent as guests do bring in bed bugs in the hotel in their bags or luggage. We take this very seriously and work with our Pest Control service provider to address the issue immediately. Please rest assured this is an isolated incident and we have taken care of it. Again, accept my sincere apologies. Sincerely, Best Western Kendallville inn

"We'd do it again"

Snarfo67, United States 18/08/2020

The check-in and check-out were fast and efficient, the room was clean and comfortable, and the climate controls worked well. If I had to nitpick or make suggestions, I have three: 1. There was no elevator. No, this isn't catastrophic and I could definitely use the exercise. It just seemed odd. 2. The exhaust vent in the bathroom was loud and rattled. This was the only infrastructure problem we noted. 3. To modernize a little bit I would suggest having some USB-A and (for future protection) USB-C chargers in the room. Overall it was a great stay and both my partner and I had the best sleep we've had ever. Super comfy pillows.


alexis1983davidson, Fort Wayne, Indiana 10/07/2020

Love this hotel love the rooms they are very nice and very clean and spacious home feeling Always very friendly staff and do their job very well we come alone and we bring our 2 dogs with us some times

"Disappointed with the general manager- you could send the money back. It's called a refund ..."

1964shariy, Findlay, Ohio 06/07/2020

We went canoeing. We tipped due to a log under the water . Lost all of our money , wallets shoes towels oh yeah KEYS TO THE CAR in the river. We couldn't open the car. Keys in ohio.We couldn't even get a cab taxi Uber Lyft. We even called to ask for a shuttle. Best Western doesn't do that. We couldn't make our reservation. We only had towels 2 pairs of shoes. Once again we had nothing. The lady today hung up on me and the other lady who called. That's not really a nice person. Customers are always right. She was mean. Rude. We called mutlipeoole. They all said they needed best Western to refund money. I even asked for her boss. That was a joke. I will never stay at a best Western again. Holiday inn for now on. Rodeway inn.

"Enjoyed our stay"

User 14/05/2020

Enjoyed our spy room beds were nice and soft. Very clean and nice workers. No one on the top floor running around all nite long. The spy tub could be little bigger but its still nice to enjoy your bath in.

"Always been great until my last stay"

topherdad89, Kendallville, Indiana 30/03/2020

The management and employees are all great people but after my last stay im not very pleased with their ability to keep up with the place my air conditioner was plugged so full i woke up sweating and the air filter was packed full. The manager gave me a slignt discount but not enough to make me want to go back.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing your feedback. We apologize for the experience you had during your last stay. We will take this opportunity to train our maintenance staff and take necessary actions. Again, we apologize for your experience. Please be assured that this is not a typical stay as you experienced before. We hope you will give another chance to stay with us. Sincerely, Best Western Kendallville Inn

"Show Choir Mom"

User 08/03/2020

We had a great stay and the staff was amazing. We were running late and the staff went above our expectations to assist us with whatever we needed. Hotel is located in a nice area, very clean room and easy to get to our destination.

"Great Hotel"

Katrinal1925, Powell, Tennessee 17/12/2019

We stayed at the BW in Kendallville Indiana and it was amazing. The only negative is the fridge didn't work, and we had milk, but not a game changer for us, they did offer to move us, but my husband was already in the shower. The beds were VERY comfortable, the room was super clean, the staff was super nice, the breakfast of biscuits and gravy, scrambled eggs, sausage (which I do not eat), pastries, waffles and drinks were really good. (The salsa packets were old) We will definitely stay again. Thank you Best Western for always being a great place to stay!! I am a diamond member because we only stay at BW! P.s. the picture of the corner was showing a little cobweb. Lol.

"Fair night"

Eric B, Carleton, Michigan 25/10/2019

Spent a night there on most recent trip. Easy to find, right off US-6. Check in was easy, and some recent renovations had been done. Room was adequate, though there were ants on the night table, which seemed to like to congregate around the radio. I killed about two dozen during my stay. I mentioned it to the staff, who were apologetic. Breakfast the next morning was decent, and the coffee in the lobby was decent as well. They also had popcorn during the afternoon and early evening, which was good. I kind of miss that bar they used to have there. They have Applebees, as well as a couple of fast food places within walking distance. Applebees offers a discount to hotel guests. I'd stay there again if in the area. I did hear a few trains passing through the night, but that's out of their control.

"Nice hotel"

charlottepQ6809ZS, Geneseo, Illinois 04/10/2019

The hotel was clean and quiet. Guest services were polite and professional. The king room was large and comfortable. The ice machine broke on the first night of our visit but was repaired by the next day - quick maintenance! A negative was having no elevator service to second level. Each time I stay I ask for the main level and they are very accommodating.

"Nice and comfy"

User 27/08/2019

The staff was great, the rooms were very clean, and the stay was just what I needed to relax. The only downfall was no vending machines, but you did save money if you ate at Applebees. To bad they didn't have coupons for more affordable places.

"If you like accurate, responsive staff, do not stay here!"

User 30/07/2019

My husband and son stayed here last weekend because they were playing at a baseball tournament in the area. My husband called to book on Tuesday that week because we had just gotten the schedule and realized we were playing a late game and needed to stay overnight. He told the person on the phone he needed the room for Friday night and was quoted $130/night. He agreed on the price, booked the room, and got the confirmation number. When he arrived at the hotel after working all day and coaching back to back baseball games, he was told that the person accidentally booked us for the room for the Tuesday night that he had called and not for Friday night. The hotel clerk apologized and said they still had a room left, but he had to pay the higher price for the room instead of the price he was originally quoted. Because my husband was exhausted and needed a place to stay, he paid for the room and asked to speak with the manager. There was no manager on duty, so a message was left that he'd like to speak with them. In the morning, upon checkout, he again asked to speak to a manager. Again, there was no manager in and he was told he'd be contacted. My husband tried to call again yesterday, and lo and behold, the person who answered the phone said, "I think a manager will be in today..." At this point, he has still not heard back from ANYONE regarding this issue. All he is asking is to speak to someone about the mix-up. This shouldn't be that difficult.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Amy W, Thank you for staying with us and providing your feedback. We apologize that we were not able to meet your expectations. Please note that the room rates are different everyday and can change anytime without notice. Once your room is booked, your rate can not change. If there is anything else that we can do, please let us know directly at the hotel. Sincerely,

"Golf Package"

detschroeder, Toledo, Ohio 03/07/2019

This BW hotel was booked as part of a golf package, with 12 guys. The rooms were nice, fridge and microwave, good beds, clean and comfortable. It had an outdoor pool and hot tub. However, the breakfast included was poor. I saw guys throwing food away for being inedible. The bananas were way past ripe.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing your feedback. Your feedback is important to us and that will help us in improving our services. We are glad you like the rooms, cleanliness, our pool and hot tub. If there is anything else we can do, please let us know directly at the hotel. We look forward to seeing you next time. Sincerely,

"Great breakfast"

User 30/06/2019

Clean hotel, good price, great breakfast Arrived late, and could only use the pool for a short time, but it was clean. Quite a bit of common area to sit and relax with friends. Would definitely stay there again, if in the area.

"Highly satisfied"

Helen Q, Osceola, United States 29/06/2019

Stayed 2 nights. The rooms were clean and well kept. Liked the toiletries, soap and shampoo and lotion all seemed higher quality than normal. The breakfast was good, sausage and eggs plus lots of other options. It was hot out so I took advantage of the pool both days. The pool was clean and well maintained. There was outdoor seating available in back. Could have maybe used a little more as there were a couple of large groups of men using what was there and being a lone female felt a little out of place joining them.

"Simple - and perfect"

Roam20804874518, Chapel Hill, North Carolina 18/06/2019

Clean, friendly, safe. Recommended by the Gene Stratton-Porter State Historic site folks and we agree. Two women traveling alone - we were comfortable and secure. PLUS there's a nice restaurant within walking distance.

"Wonderful Place to Stay"

Bob R, Schaumburg, United States 18/06/2019

The appearance of the hotel and the friendly staff made the stay enjoyable and refreshing. The front dest person was very helpful and outgoing to us at check in. The breakfast area was kept very clean and the selection was very good.

"Trip to Oklahoma for BCA"

Buicklover, Alliston, Canada 12/06/2019

We have stayed at this hotel previously, it is now under new management, we had a problem with our reservation but after a couple of calls to Best Western we got it sorted. it is a great hotel, close to golf courses.

"Bait and Switch"

L4837PJpams, Alexandria, Virginia 10/06/2019

I booked two king rooms, but my daughter and family were given a double and told the hotel was sold out.. When I complained, they were put in a king room. When I checked out, my coupon for one night's free stay was not honored.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear L4837PJpams, Thank you for staying with us. I am surprised by your reviews as we had discussed in the beginning and then multiple times that we will not honor fraudulently produced coupon. As we have told you multiple times, we don't know who prints the free night coupons and we will not honor/promote fraudulent activity. If you knew from the beginning to the end that coupon will not work, will you still call it bait and switch? We sincerely hope that you will agree with us in not promoting/honoring fraudulent activity. You should contact the person that gave you the coupon and complain about not honoring the coupon so that they stop this illegal activity. If there is anything else we can do at the hotel, please let us know. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Excellent Customer Service"

Debby55, Osceola, Indiana 06/05/2019

Stayed here for a family wedding in the area. The front counter staff were amazing. Everyone was very friendly & helpful. The complimentary breakfast was pretty good & even though the hotel was completely booked the breakfast area was large enough to accommodate the large groups. The room was clean and the beds were comfortable. I thought the rooms were a little overpriced for the location.

"Who knows what youll get?"

User 03/04/2019

Hotel has this scam where they cancel your group rate room reservations so they can charge you double or triple the price when you get there late in the day and are stuck. We booked this place as lodging for our guests for our wedding in the area, and when we got there the day before they magically didn't have our reservations or rooms for a portion of our guests, including the wedding party. I am sure they overbooked hoping people wouldn't show and decided to cancel random reservations in hopes of getting more money or getting people to change hotels. They even called a portion of our wedding guests the week before to "see if they were were coming" who does that? I wrote a bad review before and they called promising they would take care of everything if we took down our bad review, and that their arrogant "customer relations" guy would no longer be interacting with customers, guess what, he's still there and the one responding to customers here. They never took care of the over charging with some of our guests so, bad review goes back up. There is a lot more to this story but it boils down to don't stay here.

Dev P, Public Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, I am afraid you have some misunderstanding in this case. If you have the reservation, it can only be cancelled if it doesn't authorize the credit card or you don't have any method of payment by the cancellation policy expiration date. I hope you will agree that as hotel guarantees the room to you, hotel needs to have guarantee that hotel gets paid. Yes, as a good citizen, in advance, we do call guests having multiple rooms so that if they do not need all those rooms, they don't end up paying for them after the cancellation policy expiration and we can cancel the reservation at no cost. We do advise the guest to ensure they check with their relative/friends to ensure they do not double book either and end up paying for having booked multiple rooms. If you still have some concerns, please give us a call at the hotel and we will be happy to address them. Sincerely, Best Western Kendallville Inn

"Great Hotel"

Karl T, Indianapolis, United States 14/03/2019

Kendallville is a great place, and the Best Western there upholds that sentiment. It is very clean, staff are very friendly, and it is easy and simple. It isn't lavish, but it has all the eminities needed for a couple nights stay. Very personable.

"Needs updates and better cleaning"

User 25/01/2019

I was not impressed with the quality of my room. It had a cigarette smoke odor, there were cob webs in the corner of the wall, there was hair stubble in the sink, and I lost water to my room in the evening. It does not have a bar to lounge in. They do sell beverages but only until 8:00 PM. After that you cannot purchase drinks.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Lori M, Thank you for staying with us and providing us feedback. We apologize that we couldn't meet your expectations and you had some issues during your stay. Please note that we will immediately work with housekeeping to address the housekeeping concerns. Our Manager's Reception hours are 6:00PM-8:00PM Mon-Sat and 6:00PM-7:00PM on Sunday. We hope that you will give us one more chance to prove our services. If there is anything we could do, please call us at the hotel directly. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Friendly staff, comfortable stay"

User 01/01/2019

We had a great experience with the BW Kendallville location. Every staff member we interacted with (from desk to housekeeping) was extremely friendly and helpful. We only had a couple of minor issues which they immediately took care of and with great attitudes. The rooms were very clean and comfortable, and the amenities were great. The only thing I would change is to have an indoor/year-round pool instead of outdoor (so it's not closed during winter), but I suppose that can't be helped. We really enjoyed the breakfast, especially the waffles with all the options for toppings. We will definitely be happy to stay here again.


Maria B, Kendallville, Indiana 18/11/2018

I wrote this before but it magically disappeared. This was the worst hotel I have ever stayed at. During the two weeks I was there the carpet in my room was not vacuumed. They didn't replace supplies. I had to go to the front desk to get coffee, toilet paper, soap, shampoo. They frequently did not bring fresh towels, and I would have to go get those. Didn't empty the trash. I took that out. Find somewhere else is my advice.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Maria B, Thank you for staying with us. I apologize for the experience you had during your stay. I understand you are upset about the the incident and we had to call 911 for your own safety. That incident blew up and you had to leave. We will evaluate our operations and ensure housekeeping is working well. If there is anything we can do, please do not hesitate to call us at the hotel directly. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Do not stay here"

User 16/11/2018

Awful awful experience. Who would have thought booking and keeping reservations was the hardest part of planning a 250 person wedding, you would think they would be grateful for the business. We had a wedding block set up and rooms booked for months (literally). Myself, the groom, as well as my officiant and groomsmen arrive just after midnight on Friday the 9th with rooms booked for Friday night and Saturday. The person working the check in desk (who had only been working there one month to his credit) said that it was "technically the 10th" because it was after midnight and that because of that they had cancelled ALL of our reservations and would only book us rooms if we paid the full rate of $145/night (which is ridiculous, our block rate was $88 a night and you can still find that price through booking sites) - regardless of that, a small hotel in Indiana should not cost as much as a downtown Chicago hotel at $145 a night but that's another subject. Using their logic of "it's after midnight so it's technically the 10th" I said that we would each take a room for Saturday night at the $145 rate and requested and early check in of 1:00 am for right then and the 'next night' of Saturday. Then all of the sudden it was back to being a two night stay and they would charge 145 for two nights! You can't have it both ways. At this point we asked to speak to someone who could actually manage to do something (again, the desk guy was new). He called the owner Dev in front of us and explained the situation and Dev said he didn't care and was going to bed and not to call him again! Literally word for word what the desk guy said the owner told him! Absolutely ridiculous. I am never the kind of person to throw weight around or even write reviews, but you would think they would want to keep the groom who was responsible for booking out their entire hotel for the whole weekend somewhat happy, or at least not screw them out of their room and rates. Our venue was incredible and I am sure brings tons and tons of out of town guests to Kendallville - we had issues with the only other hotel in town and the venue has already stopped recommending their guests use that hotel, they will be hearing about this experience as well and I would guess have no problems letting all future guests know that the Best Western is unreliable as well. Who wants to guess if they, or their wedding party, are going to have rooms the NIGHT BEFORE the wedding?? We were up dealing with this until past 2:00 am and finally just agreed to the ridiculous $145 rate in order to get some sleep, resorting to deal with it in the morning. In the morning, the new staff said it was all straightened out and everything was taken care of in regards to the rooms, reservations, block rates, etc. Great right? NOPE! After leaving town we all saw that we were still charged the full rate! After leaving multplie messages at the hotel for Dev and emailing the manager we still have not gotten any response about correcting our bill. I travel for business and many of the people in my wedding party that got screwed do as well, guess they would rather keep $60 bucks from a few rooms and lose a lifetime of future business locally and nationally then do the right thing. Do not stay here, you may show up with reservations cancelled and jacked up rates!

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Kyle R, Thank you for hosting your wedding group with us at Best Western Kendallville Inn. I hope you will appreciate the fact that when we learned that your wedding guests group block fell off at the other hotel, we allowed group rate even after the cut off date and we made every effort to accommodate every single of your guests even by going beyond our policies. We had established the cut off date, cancellation policy at the time of booking the group along with booking directly and mentioning group block in order to get the group rate. Some of the guest didn't mention the group and we had no way of knowing the guest's affiliation with your group. That has caused some of the issues you mentioned and we had taken care of them. I hope you understand that Credit/Debit card is taken to guarantee the reservation. I believe you misunderstood the situation on that day. Credit/Debit card had declined for the guest you are referring to and hence reservation got cancelled. I hope you understand that we hold your group/rooms for months and turned away many guests. Now, if the guest provides us with CC/Debit card that doesn't authorize, it's a loss to business and the reservation gets cancelled and we will establish new reservation based on availability and group rate doesn't apply once the reservation gets cancelled. We will consider your experience and feedback to evalute our policies going forward. If there is anything we can do, please give us call at the hotel. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Terrible every time"

User 14/10/2018

I stay here frequently to work at a nearby business. Have been staying here every few months for over three years now. Unfortunately the company I work for will only allow me to stay at this hotel. I will start with my complaints about the room I am staying in as I write this. I walk in, and I am immediately greeted by the smell of stale, smoky air. All rooms are like this. Every time. Second, I walked further into the room to notice a horrid rattling noise from the air conditioner. It is impossible to relax, focus, or sleep with this piece of garbage running. Third, walk into the bathroom, immediately greeted by pieces of a broken towel rack sitting on the counter. Not cool. Moving on, I used the toilet. The seat to the toilet does not want to stay up on it's own, may slam down while you are not expecting it.... All rooms have this issue. Next, finish going to the bathroom, toilet handle must be held through the duration of the flush, or it will not flush. After that, I wanted to take a shower. Couldn't help but notice while I was showering that the water was not draining. By the time I was done, the water was pooled up past my ankles. The plug system they have for the shower was broken. I had to shove a piece of soap on it, in order for it to leave the plug disengaged. Not to mention the fact that they don't have automatic doors, or an elevator. Do yourself a favor and stay at the Holiday inn a couple miles up the road. I have been staying here for years, and nothing ever gets better (aside from the new shower heads) I wouldn't ever stay here if I wasn't forced to by work. Avoid at all costs.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Nick M, Thank you for staying with us and I apologize for the inconvenience you faced during your stay. We would like to assure you that this is not a typical stay at our hotel as noted by many of our guests. We would like to look at the room you are referring to and take care of the issues you mentioned. We wish we knew at the desk of your issues, so we can take care of them. If you are still at the hotel, please come to the desk and we will be happy to move you to another room, while we fix issues in your current room. If there is anything else that we can do, please call me directly at the hotel phone 260-347-5263. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Save yourself the money!"

Lorrie M, Lebanon, United States 14/10/2018

First, please note there is no elevator to the second floor. I can handle that....but our TV did not work the first night. No maintenance man on duty and was promised it would be fixed the 2nd day. Nope. They said that many of the TV's had "blown" because someone plugged their Tesla into their outside mainframe box (if someone can access their main electrical source, they have more problems than blown TV's). Also, the maid service left a note that the beds could not be changed because we left personal property on the bed- a COMB! The other bed was not made, no trash emptied, etc. The outside pool was floating with gross green debris that was clearly visible from the breakfast area- disgusting. But the last thing..... The night manager came back up to our room and told me she would comp the room because of all of the issues. That evening, as we walked by the counter, she said "I'm working on the adjustment". THEN, when we checked out, we were told the OWNER refused to comp the room and gave us 2,000 points on the hotel chain. It takes 8,000 for a free room! Basically, he gave us enough points for 6 hours. DON'T STAY HERE!! UPDATE: When I put this review on Google (because that is how bad the experience was), the owner replied with "you were given the opportunity to move and refused". FALSE! The hotel was booked for a craft show at the fairgrounds.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing your feedback. We apologize for the inconvenience during your stay. We apologize that we allowed a guest to plug in his/her Tesla in electric source and that caused damaged to half a dozen TVs in the hotel. We had offered to move you so, we can have TV for you, but to my understanding, you refused our offer. We will train our housekeeping staff to make a good judgement on personal items and take care of housekeeping needs. Please be assured these are not typical experience by our guests and your feedback is appreciated. We hope you will give us another chance to serve you. Sincerely, Dev Piprottar Best Western Kendallville Inn

"One of the quietest rooms I've ever stayed in"

Larry S, Palm Coast, Florida 30/09/2018

I needed to spend a night in Kendallville for personal business. I drove 8 hours and 425 miles to get there and chose the Best Western. I was greeted by an offering of a beverage of my choice ... I chose a beer. NICE and welcome touch! The room was standard fare but what I noted was the quiet ... which is ALWAYS important to me. Aside from an occasional distant train, it was super quiet. I have no negative comments about the stay.

"A good value"

d00py, Traverse City, Michigan 27/09/2018

Wonderful, alert and helpful lady at the desk was very professional. The clerk in the morning was also bright and friendly. So many of these places are staffed by some real dim bulbs but these two were on top of their job. Great service! This hotel and it's staff are making a serious effort and it is obvious. With this attitude, the place will continue to improve. Apologies for forgetting everyone's name

"They are trying"

dcunningham, Liverpool, New York 18/09/2018

This is one 2 hotel chains in the town of Kendallville, I thought the rate for the stay was way overpriced considering where it is and what you get. I have stayed here on several occasions and the options are limited and a fellow employee had a horrible experience when she stayed at the competitors facility. The rooms have an odor which reminds me of a stale smelling house that has not air circulating. I have stayed in several rooms on both floors and it is the same regardless. In spite of their renovations the bathrooms are still sub-par. My particular room last week had mildew stains all over the caulk around the handle for the shower. Not really my idea of clean.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us an Best Western Kendallville Inn. We apologize for the experience you had during your stay. We will work with housekeeping staff to address the concerns you mentioned and continue to improve our guest's stay. Yes, we are very close to completing renovations. We hope you will give us one more chance to prove our services. Sincerely, Dev P Best Western Kendallville Inn

"Golf Outing"

User 18/09/2018

The room was moldy, the bedroom curtains were black with mold and anyone cleaning would have had a hard time missing it. The staff was quick to care of the problem and moved us to a clean room. Another guest in our party had the same black mold problem with his shower curtain and they were quick to replace the shower curtains in the bathroom. The staff and service were great, friendly and very helpful, breakfast was good and there was plenty to eat

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing us your feedback. We apologize for the experience you had during your stay. Because of the experience you mentioned we had recent management change in housekeeping. Your feedback is very important to us and we are working with housekeeping dept. to address your concerns. We are glad that you found our staff to be friendly and response. We are glad you enjoyed our breakfast too. We look forward to seeing you here during your next trip. Sincerely, Dev P Best Western Kendallville Inn

"Nice place to stay"

User 27/08/2018

We stayed one night on an extended trip. The room was as we had requested. We found it to be very clean and comfortable and quiet. All in all an enjoyable stay. An added bonus was a discount at the restaurant next door. We would stay again.

"type of room changed"

ladylodger, Arizona 19/08/2018

I have stayed in this motel before and always been completely satisfied. This time my companion and I ended up with a king room when I had booked 2 queen beds several weeks in advance. I was not happy when I saw the room. I immediately called the reception desk. The young man on the desk called the manager and said he couldn't change the room. I was supposed to be satisfied with the room since it contained a sofa bed. If I wanted to sleep on a sofa bed, I would have booked that kind of room. I was tired and expected to have a queen-size bed to myself. I asked the young man on the desk about at least getting a price reduction. He referred me to the morning receptionist. In the morning, the receptionist told me she could not change the charge and gave me the manager's phone number. I left a message since the manager didn't answer her phone. Several hours have passed, I have moved on to my next stop, and the manager has not yet called me. If you don't care whether or not you get the room you reserved, the rooms are clean and modern, and there is a good buffet breakfast.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Ladylodger, I apologize for the error on change of room type. I also would like to apologize for not getting call from our manager. We will train our staff on those situations. I am glad that you found our rooms to be clean and modern and enjoyed hot breakfast. If there is anything else we can do at the hotel, please call us at 260-347-5263. Sincerely, Dev P Best Western Kendallville Inn

"BEWARE: Don't give them your credit card number!"

bang4thebuck, Chicago 08/08/2018

Whatever you do, don't book this hotel. We are currently fighting a $300+++ credit card charge for rooms that we had booked and cancelled weeks in advance of the cancellation deadline. The hotel refuses to acknowledge that we cancelled the rooms. The manager, "Dev", and his front desk supervisor Miranda, are highly unprofessional and unethical. I called the hotel to cancel the reservation several weeks before the stay, and then got emails "confirming our upcoming stay". Each time (and there were 3) I called the hotel to say that I had cancelled the rooms. Each time they said, "Oh sorry about's cancelled", but never sent an email confirming the cancellation. Obviously that was a red flag. I shouldn't have let it drop until I had the cancellation in writing. BEWARE of highly unethical practices at this hotel. Don't give them a credit card number. Once they've got it they'll bill it, whether you stay there or not; whether you've cancelled the reservation or not.

Dev P, Director of Sales at Best Western Kendallville Inn, responded to this review
Dear Guest, We apologize and understand that you are unhappy about the No-show charges. As we discussed over the phone, we have no record of cancellation of the reservations. I hope you understand that when we make reservation, we guarantee the room for you for your arrival and keep that room just for you and do not rent that room to anyone else and in return we require that you provide us a payment guarantee as the room will be sitting ready just for you. I understand that you got angry and upset when we requested cancellation confirmation number as a proof also you were upset when BW Customer Care requested phone call record of calling the hotel to cancel the reservation. Reservations, Cancellation and No-show charges are standard hotel policies. Please call the hotel, if there is anything else that we can do for you. Sincerely, Dev P. Best Western Kendallville Inn

"Family reunion"

JeanneLSinclair, Carolina Beach, North Carolina 30/07/2018

Many family members were staying because of a near by lake area shelter for a family reunion. The staff was great as was the hotel. Loved having the picnic tables and chairs on the other side of the pool area for all our family members to sit and catch up. Each evening we could go to the front desk for a free

"Outstanding Value for the week... Enjoyed the local County Fair..."

Drew C, Kennett Square, Pennsylvania 23/07/2018

Showed up without a reservation... Miranda was incredibly helpful. We needed a room for the week, and extra room on the weekend for another family member who was coming into town on Saturday. Miranda provided a speedy check in, reserved the extra room, and got us all squared away. No elevator, but we're young!! The breakfast was great.... and they have a REAL hottub... not a cement hole in the ground filled with hot water... an actual 5 seat jetted hot top with a cover to keep it hot. I never made it in the pool... spent my free-time in the hot-tub. I'd consider this a solid 3-start hotel. this isn't a hilton or marriott or double tree. Its a best western. The price was great, especially given the hot breakfast, pool and a base level workout room. The building and carpet are dated... and its probably due for an upgrade.... but the service was outstanding, the rooms were clean... easy on and off the highway, and a stones throw to the backside entrance to the fair grounds. Could not have asked for anything more. Miranda helped get me setup with the Best Western rewards program, and informed me that they'll match my status at IHG or Marriott or a few others... whichever is highest... They offer 1 free drink per guest each night from 4 to 7 pm... and there was fresh popcorn and cookies out each night. If you are heading to Kendallville... don't hesitate to make a reservation here... If you don't want to fight for parking spots... ask for a room near the back left of the building... everyone parks out front and walks... you can park in the back, use your card to get in, and be right there at your room. and you are far from the lobby noise.

"Great experience"

daviddP4567JO, East Lansing, Michigan 27/05/2018

The hotel appears to have had a facelift recently, and looked much nicer when we arrived than the outdated online photos indicated. Room was very clean and nice, great air conditioning, and the front desk staff were super friendly and helpful. Price was higher than expected, but it was during an event in the area, and I'm sure they change pricing based on such times of higher demand. Will plan to stay there again!

"Friendly Clean Place to Stay in Kendallville"

155edgare, Kendallville, United States 03/04/2018

Had to pardon some dust during our stay as some remodelling was underway. But room was clean and comfortable. The staff was friendly and helpful. The only thing that would help this hotel would be an indoor pool. I would stay here again.

"Great stay!"

User 11/03/2018

Clean rooms, friendly staff, comfy beds, free breakfast, all the things you look for in a hotel stay. One free drink a day offered too. Staff exceeded my expectations. Great value. I'd stay again anytime!

"Great service and bonuses"

scottjessmoses, West Orange, New Jersey 22/01/2018

The staff here goes above and beyond. They were so welcoming and helpful. There was free popcorn and snacks in the evening which was great. Also a free drink of choice. All this was unexpected because it is not advertised. The room is a typical hotel room. Breakfast was nice. What gave this a 5 star for me was the attention to detail. Very clean and did I mention the SNACKS. All staff was kind and pleasant. I would definitely stay here again if I needed a hotel in Kendallville, IN.

Miranda H, Manager at Best Western Kendallville Inn, responded to this review
We are all so happy to hear how much you enjoyed your stay. We look forward to seeing you again in the future.

"one night stay"

Keith H, wabash 13/01/2018

I have stayed at this hotel many times in the past but had not been there in over a year.The front desk was very nice and check in was quick. My room was nice but the tv would not work called front desk and they moved me no problem. The next room was clean but the bathroom had some issues and then after the heat warmed up i started having big grey bugs fly around but around midnight the big problem they had put me beside the electrical and something was making alot of noise. let me make it quick i wont be going back this was a really nice hotel but something is going on its not so good any more

Brittany A, Manager at Best Western Kendallville Inn, responded to this review
I would like to apologize for not exceeding your expectations. We will use your feedback to help improve our hotel. We hope that you will stay with us again so that we may better serve your needs. Thank you for your feedback.

"Nice place, great location, nice people."

johnboy392000, Athens, Pennsylvania 10/11/2017

Great place to recharge after a long day of work. Friendly and helpful staff, great rooms and amenities. Fuel and food right next to hotel. Everything you need,very convenient. Minimal traffic and plenty of places to shop.

"Good budget choice"

H S, Lancaster, Pennsylvania 01/11/2017

Not many frills, but a solid budget choice. Easy access to the Interstate and to Fort Wayne. My room was across from an exit door, so it was loud, but the room was comfortable. The bath tub could use a refinish--it was clean, but the finish a bit worn. Still, they have a few amenities like a pool, breakfast, internet, etc. The fitness room is pretty basic, but looked clean. Staff was nice. Reasonable pet policy. Would definitely stay here again. There was construction that made it difficult to figure out how to get into the parking lot in the dark, but it was more obvious in the daytime.


1959Farmerboy, Listowel, Canada 30/10/2017

This hotel was difficult to find due to construction.Better signs would have been helpful.The breakfast was good,although after 8 nights in a hotel,there was nothing that was above average.There seems to be the same offerings of breakfast at every hotel.The air conditioner didn't cool very well and definitely affected the sleep quality.

"Very Clean"

Donald S, New Baltimore, Michigan 30/09/2017

Stayed for one night on business, there are two hotels in the area and I do believe this one was the right choice. Very friendly check in and the room was very clean, the bed was OK the pillows could be better. I did enjoy the breakfast and would most likely revisit the establishment if need be.

"Staff is Tremendous"

jand153, Gold Canyon, Arizona 27/09/2017

Each and every staff member we had contact with was polite and friendly. The experience will be even better when the remodeling is done. Our breakfast was varied and adequate. Cookies and snacks are a nice touch. We appreciate your efforts.

"Not much here"

ferret538, Dallas, Texas 19/09/2017

This is an older hotel that doesn't have an elevator and has a pretty small breakfast eating area. It was clean, but the beds were not comfortable. Overall it's not a bad place and it's in a decent location. It's probably the best hotel in the immediate area.

"sqeeky floor and no elevator"

homero867, Borden Indiana 16/09/2017

My stay at BW was satisfactory except for the squeaky floor above me ,I thought the floors were all concrete so I don't know what caused the squeak.I would have stayed up stairs except my wife can't climb stairs and there was no elevator.

"Ready to go back!"

User 18/08/2017

Oh where do I start? I have only stayed at this Best Western twice, but I can't wait until we go back. I Love the staff, all of them. Amy and Miranda are always hard at work trying to make sure everything is going well and everyone is happy. They seem to genuinely care about everyone staying there. There are other front desk girls that I just met this past stay and they are just as wonderful. The cleaning staff is great, too. I enjoy talking to Neena, she remembered me from my first stay and welcomed me as soon as she saw me. The pool is beautiful and clean and the hot tub is amazing! I can't leave out the super nice lady that takes care of breakfast, she's always nice and always making sure the breakfast is hot and ready. I should mention the hotel is located close to several restaurants and gas stations which makes the stay even better.

"best western hotel"

985ralphe, bremen, United States 14/08/2017

very nice hotel with staff that is very caring and helpful. good location with restaurants, gas station/convenience stores, and shopping very close proximity. night life and other fun activities also very close.

"Golf Trip"

Jrich773, Portage, Michigan 14/08/2017

Our golf group stayed here for 4 nights in June and the staff was great. I have to give Caleb a thanks for making waffles at 5AM. The location was great since we were golfing multiple courses in northern Indiana.

"Ok but unsatisfactory customer service"

X9167JXheathers, Bakersfield, United States 04/08/2017

Standard Best Western but the lady at the check-in counter was extremely rude. Yes, please have attitude towards your guests who just took 2 flights and traveled 3,000 miles to get there. I'm sure that's exactly the interaction they were looking forward to upon arrival at their destination.

"Great service, great staff"

richsuebelcher, Lansing, Illinois 31/07/2017

7 of my friends and I stayed here to play golf. The staff was great and the rooms were clean. Breakfast was delicious. Special thanks to Shai, Amy, Kim and Miranda for the excellent service. Maybe we'll see you next year.

"Acceptable Place to Stay in Kendallville"

155edgare, Kendallville, United States 31/07/2017

I would stay here again. Room was a comfortable size and clean. One of few places to stay in Kendallville. This place is convenient. The breakfast was a traditional mid-western sausage and biscuit with option to make sandwich.

"Great stay"

viwysongt, Chicago, United States 27/07/2017

Appreciated friendly staff and quick check in. This is a well managed hotel and excellent for overnight business trip. Had to leave early and appreciated early breakfast items. Pool looked well kept but did not have a chance to use it.

"Overnight stay. Golf group of 12 people"

larrylV6962BQ, Kendelville, United States 21/07/2017

Good place to stay. Friendly staff and good service. This was a golf trip for 12 golfers. We stay at this Best Western because it is convenient to the golf courses we play, as well as offering good service with a friendly staff.

"I'll stay again!"

charlottepQ6809ZS, Geneseo, Illinois 21/07/2017

Staff were extremely helpful! We had a problem with the tv and the staff came immediately to fix the problem or find us another room. The only negative for this hotel, it has two floors and no elevator. If you are handicapped, be sure to request a room on first floor! I will stay here again!

"A fair stay"

User 13/07/2017

Rooms were standard. Beds were a little hard and pillows were a little worn out. Good water pressure and temperature in the shower, towels were a bit old and scratchy. My AC unit fan rattled very badly on and off during my stay, luckily I am a hard sleeper. Breakfast was decent with eggs, sausage, biscuits/gravy and waffle maker. Wifi worked decent. You do get 10% off at Applebee's across the street, plus a free beverage at the hotel after 3 PM.

"Five Stars for an Economy Motel"

Susan G, Edgewood, Maryland 12/07/2017

I traveled to northeastern Indiana last week to pick up a puppy. The closest town to the puppy's location was Kendallville, Indiana. If I ever have occasion to visit that part of the U.S again, I will definitely stay at the Best Western Kendallville Inn, and I recommend the place to anyone driving in the tri-state (Ohio, Indiana, Michigan) area. First of all, there are some quaint little towns in that section of Indiana. We passed through one just over the Ohio border called Hamilton with it's own lake right in the center of town. Second, the motel was convenient to the small Ft. Wayne suburb where I went to pick up my puppy. Finally, the motel itself was spotless, the "make-your-own" waffles on the breakfast bar delicious, and staff gracious and accommodating. The night manager, Miranda, went out of her way to make three road-weary motorists from Baltimore feel comfortable and well-fed. (We didn't arrive in Kendallville until around ten p.m., so Miranda gave us a list of restaurants within walking distance that served late-night meals. We chose the Applebee's across the parking lot because we also felt the need for a post-highway cocktail. Here's another bonus - Kelly, the bartender at Applebee's took good care of us and didn't make us feel rushed, even though we were among her last customers of the night.) I cannot say enough about the welcoming atmosphere at the Best Western Kendallville Inn. I booked our room sight unseen and was so glad that I chose this place.

"Golf Outing"

JeffreyTravel, Clarkston, Michigan 04/07/2017

I stayed here 4 nights and it was tied into a golf outing. We played 4 courses in the area. This is popular with this hotel as I meet a number of other golfers. Also staying there were a number of men working on the roads and construction. Two hotels in this town. Holiday Inn Express and the Best Western. It is a small town. Service was very friendly and nice at the front desk. They have a small lobby with a couch and couple of chairs. I had a room with two double beds on the first floor. Average room showing a little wear. It came with a frig and micro wave. It was the special needs room. The shower was really the only difference. The shower had a hand held device or you could hook it up and be stationary. The water pressure was very poor. The first morning I had to kill a large spider in the tub. They have a pool and hot tub outside. They have a small bar in the hotel that I was told it has been closed two years. The doors are locked and you can still the bottles of liquor on the shelves. Strange. There is an Applebee's with in walking distance. Free breakfast at the hotel in the morning. The usual items. I see a lot of people taking the stairs. Not sure this hotel had an elevator. Did not see one, but did not look since I was on the first floor. Apparently when you check in, you can get a free drink. Pop. beer or water. I did not know this until I was leaving. I was not told that at check in. Ask for it. All in all, I was not in the room much. I golfed a lot and was in the room very little other than to sleep.

"Not a good experience!"

User 04/07/2017

I have stayed at this hotel for the last few years over the 4th of July weekend. I booked my room online at and made a request for a room on the first floor (no elevator at this hotel) away from the fairgrounds. When I arrived we were first assigned to rooms on the second floor by the fairgrounds. I pointed out my request. I understand it is not a guarantee. The employee told me they cannot see any requests that are made when booking a hotel room online at bestwestern,com. He said the only thing they use the main website for is to fill their rooms. He said if I had a request, I would have to book the room directly through that particular location. They moved us away from the fairgrounds after some discussion but could not move us to the first floor. The floor of the tub/shower is very worn and slick. Could be dangerous when showering. Would not stay there again.

Dev P, Public Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing your feedback. I sincerely apologize that your special request were not honored and I will take this as a training opportunity and train our staff member on looking up the special requests and do everything they can to honor the request. I fully agree with you that special request should be noted when booking the rooms so that the hotel has chance to honor the request. Again, I sincerely apologize for the error and hope that you will give us another chance to serve you in future. Sincerely, Dev Piprottar Guest Relations Manager Best Western Kendallville Inn

"Excellent Service, Fantastic Staff!!"

KimmyKeeton, Chester, Illinois 27/06/2017

Very friendly, helpful staff! My husband and I had been awake for 18 hours, driving 8 of the 18 total for 2 new chinchillas to our show line breeding program. We arrived at the hotel at 8:30 am to inquire when the earliest check in would be as we were extremely tired. The receptionist was lovely and took all action to be sure we got to lay down and rest as soon as possible. Our white german shepherd received all kinds of love and attention from the staff and lots of treats. :) highly recommend this hotel!! Will be back!

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear KimmyKeeton, Thank you for staying with us and providing your feedback. I am excited to hear that you enjoyed your stay and found our staff to be very friendly and helpful. I will share your compliments with the staff. We look forward to seeing you during your next trip to Kendallville. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Older facility that charges too much"

DuncanRipple, Indianapolis, Indiana 26/06/2017

They charge big city prices for an older place in a small town. The place is clean and all, but really they charge too much. If everything was brand new, I might not have not whined so much about it. The breakfast they serve is OK, but the food counter and seating area is too small. Should use their profits to upgrade the place.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear DuncanRipple, Thank you for staying with us and providing your feedback. I am very happy to learn that you found our facility to be clean! Thank you for your input. We have been working hard to renovate the property. We have replaced the furniture in all guest rooms, replaced bathroom tiles, light fixtures in bathrooms and all lighting in all guest rooms, new pool desk, new roof, paint 1/3 of our rooms, granite countertops in guest rooms and public spaces in the last two years. We already have approval and plans for renovating breakfast area, lobby, public restrooms, meeting room, hallways, guestroom carpet and building exterior. If there is anything we can do, please call us at the hotel directly. Sincerely, Dev Piprottar Best Western Kendallville Inn

"No reason to Lie"

User 20/06/2017

A a complete disaster. I tried making reservations directly to the Motel. I was given higher prices and a 20.00 fee a night for my small 6 pound dog. Last year it was 15.00 per night. They were going to have to switch rooms for a 2 night stay and I asked for a King Size bed. The front desk person was very abrupt, so mI said no thank you. . I than called a online service for the same motel. There rates were cheaper and it was only 15.00 a night for my dog. I paid for a King bed size got a Queens size bed, the room smelled funny and was dank feeling. Air conditioner was old and rattling. The management I dealt with were not very nice but put on one of those no problem attitudes. The breakfast was soggy and greasy. When the front desk clerk found out I had a dog she wanted me to bring her my credit card to charge me more. Disgusting attitude she had. We had such a rough time sleeping with all the air conditioning noise we forfeited our second nights stay and left. I will never stay anywhere in Kendallville again. Our yearly visit to the area, we will stay in Shipsawana, the atmosphere feels and looks much nicer. We visit deceased relatives every year, the meaning for our yearly visits. Never again will we need to pass through Kendallville to remind us of our last trip.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing feedback. I apologize for the air conditioning issue and not being able to meet/exceed your expectation on our breakfast. We will address your concerns. I understand you are upset and disappointed that the pet fee was $15 last year and this year it is $20. I understand that you were unhappy about paying the pet fees as it was not paid to the Online travel agency you booked with. Please be assured that it is one of the lowest pet fee for comparable hotels. Please call the hotel directly and I we will be more than happy to address any other concerns you may have. We hope you will consider staying with us again and visit Kendallville, IN. Sincerely, Dev Piprottar Guest Relations Manager

"Always a good experience"

jenniferramm, Springfield, Illinois 07/06/2017

I stay here every year over Memorial Day weekend for the Kendallville Bluegrass Festival, and the service is always excellent. Amy at the front desk was very friendly and took great care of us. The free popcorn and fresh-baked cookies in the lobby are a great bonus! I've always had good housekeeping services as well. No elevator, so if you can't do stairs, be sure to request a first floor room when you make your reservation.

"avoid this place"

neals272, toronto, Canada 01/06/2017

terrible incompetent service got bill wrong multiple times sent other guests into our room after midnight thinking it was empty only made room up when prompted trains pass at all hours and blast their horn

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear neals272, First of all, my sincerely apology for the error our staff made. I understand that you are disappointed and upset and hence wrote multiple reviews. As I have written response to your other review here, I assure you that this is an isolated incident and is a great learning lesson for all of us at Best Western Kendallville Inn. We already have identified an issue and corrected the process to prevent this from happening. I sincerely hope that you will consider staying with us again and give us chance to prove our excellent services and accommodations. Sincerely, Dev Piprottar Best Western Kendallville Inn

"avoid this place"

love2travel4242, Toronto, Canada 31/05/2017

multiple of the staff were incompetent. my bill was incorrect and not fixed to this date. they charged my credit card WITHOUT authorization. I was to stay for 3 days which I did. they checked me out of my room for some mysterious reason and at midnight some unsuspecting guest entered my room as I was asleep in it. clerk at desk could not get bill correct or print a receipt. I asked her to call the manager who fared no better and overcharged a second time! room was not cleaned until last day when asked. also be aware that loud trains go by this town frequently including the middle of the night.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear love2travel4242, First of all, my sincerely apology for the error our staff made. I understand that you are disappointed and upset and hence wrote multiple reviews. I assure you that this is an isolated incident and is a great learning lesson for all of us at Best Western Kendallville Inn. We already have identified an issue and corrected the process to prevent this from happening. I sincerely hope that you will consider staying with us again and give us chance to prove our excellent services and accommodations. Sincerely, Dev Piprottar Best Western Kendallville Inn

" Maid Service nonexistant"

snewbfire, Indiana 28/05/2017

I just stayed at this establishment for two nights to attend a graduation. Breakfast was excellent, upon check in the room was clean. I was very disappointed when I returned to the hotel at midnight on the second night to find there was no maid service. There wasn't enough toilet paper stocked, dirty towels still laying on the floor, basically room was exactly how it was when I had left that morning. If this was a economy hotel I would expect this, but for $85 a night you should have your room tended to daily. Next time I return to the area I will be checking out the Holiday Inn down the road.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, I apologize that your room didn't get room service. Please be assured that our housekeeping provides room service on a daily basis. I am glad you enjoyed our breakfast and cleanliness of the property. We hope that you will give us another chance during your next trip to Kendallville, Indiana. Sincerely, Dev Piprottar Best Western Kendallville Inn

"Do NOT stay at"

E9291NEchristopherj, Salem, Ohio 18/05/2017

Old Hotel, Swimming pool was drained and falling apart, No water pressure, offered free drink than said we could buy one at the pip machine less than 2 hours later. Breakfast was Great though... Will NOT return!

Dev P, Manager at Best Western Kendallville Inn, responded to this review
Dear E9291NEchristopherj, Thank you for staying with us. I understand that you are very upset because our outdoor pool is being renovated. When our pool is being renovated, naturally, it will be torn down. We offer free drinks between 4 - 7 PM. I apologize that you missed it. We are very happy that you enjoyed the breakfast at the hotel. If there is anything we can do, please call us directly at the hotel. We hope to see you during your next trip to Kendallville. Sincerely, Dev Piprottar Management Best Western Kendallville Inn

"Would stay again"

Y371TCrickc, Knoxville, Tennessee 15/05/2017

Hotel was clean and comfortable the only disappointment were the bath towels to me it makes a difference. We were away from all traffic so that was nice and housekeeping could have done a better job during stay

"nice hotel but needs elevators"

User 14/05/2017

I love staying at Best Western, The staff is always helpful and friendly, the room was nice and clean and stocked with plenty of towels, soaps and lotions, A free drink was presented to us upon arrival which was excellent. I only had one complaint and that was no elevator..which made it difficult for me to get my luggage upstairs to my room . Other than that, all was great

"Nice place to stay"

Yvonne K, Michigan City, Indiana 24/04/2017

Clean, comfortable, quiet & equipped with friendly staff. I used the workout room in the morning and supplemented the breakfast I brought with the fresh fruit they offered. I tried the oatmeal machine, but I like my oatmeal better:). Cool idea though. I appreciated the genuine friendliness of staff too:)

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Thank you for staying with us and sharing your experience, Yvonne. I am very thrilled to hear that you liked our clean, comfortable and quiet property and our friendliest staff. Our staff works very hard to meet or exceed our guests' expectations. I am glad to hear a confirmation from you that we did exceed your expectations. We are looking forward to see you soon during your next stay. Warmest regards, Management Team

"Attentive friendly staff made this stay wonderful!"

S6382BCstephaniek, Ohio 10/04/2017

Wonderfully attentive and friendly staff & a spacious room made this an enjoyable stay. The only real downside was the road noise outside. The jetted tub in my room was wonderful, though the controls looked dirty, and I hesitated to use it. (they must have just been stained, because my attempt to clean them was unsuccessful, and based in the cleanliness of the rest of the room, I used it. The evening drinks (first drink free) was a wonderful surprise, and very much appreciated!

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and taking the time to share your experience. I am so thrilled to hear that you had a wonderful stay and liked our evening reception drinks. We greatly appreciate you kind compliments about our friendly and attentive staff. Please accept my sincere apologies for the inconvenience. Rest assured I will get the issues addressed immediately. We are looking forward to seeing you soon during your next stay. Warmest Regards, Management Team

"Good friendly service"

thomaslZ6825HK, Oxford, Ohio 03/04/2017

Great staff, good location l, and clean room. Free snacks and drinks were a pleasant surprise! Location was nice and allowed us to be walking distance to a few nice restaurants. Just like most BW's I've been, it was a great experience

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Thank you for staying with us and sharing your valued feedback with us, Thomas. I am thrilled to hear that you had a great stay and you enjoyed our clean room and evening reception. Thank you for complimenting our staff. I will share your kind compliments with them and I am sure they would be very very happy to hear that. Please contact us directly at the hotel, 260 347 5263 to make your reservations. We are looking forward to serve you soon during your next stay. Sincerely, Management Team

"Poor housekeeping"

J6280VYericr, Boston 31/03/2017

I've stayed here before and was satisfied. This time there were very few occupants, and our room was not serviced / made up with fresh linens or towels one day. Also, our room was next to someone who had their TV on all night.- I realize staff has little control but one would think we'd be placed NOT next to each other with almost vacant occupancy.

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, First, I would like to apologize for the late response. Thank you for your loyalty. Please accept my sincerest apologies for not meeting your expectations. We retrained our staff to take care of the issue you encountered during your stay. Our guests' comfort and satisfaction is our # 1 priority. Feedback like yours helps us better ourselves. Please contact me directly at the hotel if there is anything I can help you with. I hope you will give us a second chance to serve you. Sincerely, Management Team

"A Great place to stay"

daviddF3877ZB, wauseon, United States 06/03/2017

This hotel is one of the best hotel in the area and tell you i tried a lots of them just don't stay at Best western in north Fort Wayne Alcohol at front desk if you drinks and free popcorn and cookies every night

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear David, Thank you for staying with us and sharing your experience. I am extremely pleased to know that you liked our hotel and enjoyed our manager's reception. We are looking forward to see you soon during your next stay. Warm Regards, -Management team.

"Great stay"

albertocU4036EB, Westchester, United States 17/02/2017

Stayed here to visit the Black Pine animal sanctuary. The room was clean and in working order. The staff was friendly and helpful. It is a very small town and does not have many options that are not bed and breakfast. The room had a working jet tub and the room worked well for us. Nice place to stay the next time we visit the sanctuary.

"always a good stay"

HelenWildermuth, Nashville, Indiana 18/11/2016

this hotel is quite clean, the staff are very friendly and helpful. I have stayed here for several years in a row when I am up here working. There is lots of shopping close by and several decent restaurants. I would recommend this hotel

"Amazing Staff"

Y9061KKamandam, Kendlalville, United States 15/11/2016

Everyone was great to work with. Breakfast was good... I forgot my earrings and the staff called me to inform me! We had a total of 15 rooms booked by our quests and everyone enjoyed the accommodations.

"Nice place to stay in Kendallville"

Dauerndunterwegs0815, Freiburg im Breisgau, Germany 06/11/2016

There are several rooms that are already renovated. These rooms are really great. The older rooms are ok. The staff is always really friendly and helpful. The breakfast improved a lot compared to my last stay about half a year ago.

"Great one night visiting friends"

User 26/10/2016

Great hotel and friendly staff. Our kind room was clean and smelled fresh. Decor was hotel decor but was pleasant. There could have been better water pressure in the shower, and an elevator would have been nice for our second floor room, but I can't complain at all. hotel was very quiet.

"Probably the best in Kendallville"

Califbt, Toulouse 24/10/2016

No bar on site, loud A/C Heating and a poor breakfast with lousy coffee.... but there is next to no competition in town. There are resturants nearby and a good donut shop down the street.If you have to stay in Kendallville this would be my choice.

"Great place"

User 24/10/2016

Stayed to visit family. Staff was very nice and helpful. Breakfast was one of the best I've seen. Overall a great stay and will be coming back again. Internet was fast enough to even run Netflix on 2 I pads with lagging.

"Reservation Accuracy"

Ronda H, Kendallville, United States 18/10/2016

This hotel does not have an elevator. Even though we requested at time of reservation, confirmed prior to trip and verified upon arrival first floor rooms multiple times for several of our senior family members, our requests were not met.

"The return from Route 66"

Roy R R, LeRoy, United States 29/09/2016

Stay was pleasant, but I feel overpriced for the location .aeqrfuhjjliumjkejswklskjehjrkikfjjfkikiekjkdjfrjjfhijwdfjhfqieurhfuiuhjeriufhiqeurfiquehrfafqverfqerqvfqerfqergqergqergqergqer4gqergqertgqerqerqervqerfqe3rfgqergqerqervqergqervwrtsdfvgqwertgqertqertg

"Best Western of Kendallville, IN"

Sally R, United States 27/09/2016

Printer did not work to community computer. No USB ports in room, room not cleaned until after 4PM, done earlier if only requested, not enough bath towels, towels were very small, guests were barefoot in the breakfast area, so unsanitary, drier did not work well.

"not my first choice"

Monica M, Howe, United States 19/09/2016

Upon arrival, check in was great. My family, who just spent the day playing in a softball tournament and were exhausted, went to go to our second story room in the elevator and found there was not one. We drug our bags and bums up the stairs. The pool was closed for repair, the kids were crushed. The beds were great! The shower had very little pressure. When looking for a dropped item we found popcorn on the floor under the bed.

"Nice place to stay"

Alyce S, Muscatine 13/09/2016

The Room was clean and comfortable. The Hotel Staff very helpful inspire of problems with my Reservation. I had broke a 3 night stay and was not in the computer. I even had my confirmation email from the Hotel on my phone. Staff worked with me to find a room. Excellent breakfast buffet. Best I've seen.

Meera P, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Dear Ms. Alyce, Thank you for staying with us and taking the time to share your pleasant experience. I am glad to know that our staff was able to help and you enjoyed our breakfast buffet. We are looking forward to see you during your next stay. Sincerely, Management Team

"Greeted with a smile"

Gregory B, Mansfield, United States 05/09/2016

The staff treated me as if I were their only guest from the moment I walked in and every time I passed by their desk!! The room was comfortable and clean which is all I ever ask for. The breakfast was hot and the breakfast bar was constantly checked and cleaned as needed. i really like this place and will stay here again if my business travels pass this way.

Meera P, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Dear Gregory B, Thank you for taking the time to leave us your valued feedback. We are thrilled to know that we exceeded your expectations. Thank you for complementing our staff and breakfast bar! Our staff goes above and beyond to ensure that our guests have great experience at our hotel. We are looking forward to see you soon during your next stay. Sincerely, Management Team


Glenn T, Indianapolis 24/08/2016

we had to attend a funeral and my error on the date was wrong, manager worked with me and al waa taken care of. the room was good, clean and comfortable. the staff was all good. the breakfast bar was good also. if need be back in that area again we would stay again for sure.

"Nice place to stay"

User 08/08/2016

We stayed at this Best Western in Kendallville, IN, on our way to Michigan. We were really impressed with the cleanliness of the facility, from the foyer to our room. The manager was extremely nice. The free breakfast was varied. The price was very reasonable. We would definitely stay there again if we were in the area


User 04/08/2016

This is such a great hotel. Hotel workers were very friendly at night and morning. Beds were very very comfortable bathroom area was nice and clean. The whole room was very clean, the hall light turns on when u open the door so you don't walk into a dark room. Another great thing they did was had the a/c on in the room and I'm so glad they did because it was 90+° outside. Breakfast was clean and tasted good bisquits, gravy, fresh fruit, 2 types of sausage, waffles, cereal, breads and muffins all looked very good. I am very happy with my stay here only wish I could stay longer :-)

"Nice Stay"

Michael W, Chapman, United States 10/07/2016

The hotel is a little off the highway. The room was nice and clean. The breakfast was good. The hotel staff was professional. Have multiple discounts, so you need to see which would give you the best deal. (i.e. military, senior, AAA)

"Pleasant stay"

StrongRefrigerator, Jackson, Michigan 07/07/2016

I was in town for business and decided to stay at this Best Western after reading the positive reviews. I was not disappointed. The hotel staff was very friendly and accommodating. My room was very clean, the beds were comfortable, and the breakfast was good. I would stay here again.

"Nice place"

Steve M, Scottsdale, Arizona 03/07/2016

The BW is what you might expect. The rooms are clean and the beds ok. Our daughter had a room at the end of one of the halls near the park grounds. The horses in the horse show were a little noisy at 5:30 am . Didn't bother us. There is a breakfast that is ok. No elevator so if trouble climbing stairs ask for a first floor room .

"Very Relazing"

Sharleen K, Needles, California 01/07/2016

The personal was very helpful and the rooms were very clean and had all products one would need for their stay in Hotel. I would recommend this Hotel to a friend or family member. I can't wait to stay another Best Western on our next vacation.

"Nice, clean, new shower "Obama" shower head trickles water"

DrHow, Fishers, Indiana 26/06/2016

Nice, refreshed rooms. Great service. However, like so many hotels which follow draconian .gov tyrannically "EPA" regulations when they remodel, takes the pleasure out of the stay. Sink facet sprays more air than water. Toilet does the "partial" flush unless the handle is held down. Shower head flow is abysmal. No elevator. Stairs only. Not fun when coming in tired later check in. Rating would have been 5 star if it were not for the poor execution of the new "Obama" bath regulations. Plus no elevator to the second floor.

"great place to stay for golf trip"

Bob K, Wayne 20/06/2016

have been going there for a decade every summer - nothing special but rooms are clean and never have issues. they did close the bar down this year but there are plenty of other places close by both great restaurants and places to get a drink and watch sports at.

"Satisfactory Choice"

User 17/06/2016

I have stayed at this location several times and have always had good service. It is a convenient location, parking is adequate, rooms are decent, breakfast is satisfactory. I will stay here again, I'm sure.

"Give Amanda a raise...she's outstanding"

Debra C, Crown Point, United States 14/06/2016

Amanda made the stay better. She made all situations workable. Changed my mom's room to a first floor location. Secured a small discount on another room because of a problem with missing linens. She was friendly, hard working, approachable, and a stellar front desk service professional. Thanks, Amanda!


Jeffrey V, elkhart, United States 29/05/2016

The morel was perfectly located for was planned for us to do.We had a great room for the disabled.I would be very pleased to stay again. we did no try your breakfasts because we got out bed too late. We are both in our seventies and disabled. The staff are very service minded.

"Nice place to stay"

Lewis H, Zeeland, United States 05/05/2016

This is a fine hotel. We only had issue with the lighting that was newly installed and not "dialed in" yet. They have auto lights that come on from motion. Great if they work correctly but not when they are too sensitive. Also they should be able to be turned off. Outside of this, the rest of the hotel and room are very nice for the price.

"Thank you!"

Ruth W, Casco, Michigan 01/05/2016

Excellent customer service, great room, good value! Rachel went above and beyond in taking care of us. We were here for a race and were so happy. Breakfast was great, overall a great experience. The G.M was fantastic, she was great! Thanks! Geneva, Lori and Ruth

"customer service was awesome!"

CathybMichigan, Michigan 19/04/2016

room was great! clean and very nice. We stayed on first floor and convenient to the exercise room and breakfast. Breakfast was very good. The best part was the way we were treated! awesome customer service. Yes there is a train but to some people that is a very good sound!!!

"Adequate, best in area"

mpolinuk, Manitoba, Canada 31/03/2016

Front desk personnel were very friendly. Only stairs to get to rooms on the second level , so you have to carry your luggage, or the front desk often asks to help. Exercise room is one bike and one treadmill. Location is good but highway can be quite noisy. My biggest complaint is that there were very few cars in the parking lot, yet when we came back after visiting family, our room was not cleaned. This is not what we pay for when getting a room. Because we had prepaid our room online, there was no compensation. I would stay in Fort Wayne and travel than stay here again.


User 29/03/2016

Staff was so so accomadating, went out of their way room was so great. We checked in late and they have arrangments made with the local restaurants to give at least 10% off your bill. Close to alot of fun and exciting things to do.

"very friendly staff"

Kevin G, Avon, Indiana, United States 17/03/2016

Becky was very friendly and professional. She showed that she appreciated my business. That is very important to me. The beds are very comfortable and the amenities are perfect for my needs. I will definitely continue to stay there when I am in town for business.

"Pleasant, helpful staff and clean"

E3736PTstephaniem, Huntsville, Alabama 14/03/2016

room was clean, breakfast was good with good variety of protein, breads and fruits. Staff was very pleasant and helpful. The location was easy to find and not noisy at all. Convenient to everything we needed to do - but then in a small town everything is conveniently close.

"Pleasant Stay"

George J, Griffith, Indiana 28/02/2016

Kendallville, Indiana is not necessarily a tourist destination but if you find yourself in the area for an overnight stay, the Best Western Kendallville Inn is a pleasant resting place. The rooms are clean, comfortable and the staff is incredible friendly.

"Excellent Stay in Kendallville"

Jackie B, Owensville, United States 15/02/2016

Nice rooms, good sheets and soft bedding and pillows. All in good working order. Wireless Internet worked well. Close to food and work. Workout room was adequate. Quiet. Slept like a baby. Thanks for a good stay.

"Great place to stay!"

UncleBuck19, Naperville, Illinois 16/01/2016

I've stayed at this hotel numerous times when visiting relatives in town. The staff is always friendly. The housekeepers always say hello and good morning when passing them in the hallway. Tonight when I checked in without a reservation, Brad at the desk identified that I had 2 different rewards accounts with slightly different spellings on the names. After calling the rewards program customer care number, I was able to get them merged together which yielded me enough points for a free stay. Thank you Brad! I'm so glad you helped me with this clerical error. I would recommend this hotel to anyone that needs to stay in the area.

"Power outage"

User 31/12/2015

Was very wonderful the 4 days we stayed very polite staff clean rooms and anytime we needed anything the staff always right there with it and they were even nice enough to bring us a play pen. Kim and Becky helped us out alot and was very nice

"Help in time of need."

User 18/12/2015

Headed home from my mother-in-law's funeral (funeral in michigan and home in georgia), our truck broke down in Kendallville indiana. Not having much money (what we had needed to be saved for gas and repairs), the night clerk looked for any discounts for us and not finding any, called her supervisor to get the room reduced as much as possible. The night clerk (and manager the next morning) were looking out for us more than for the bottom dollar. We are very pleased with the service and hope to come back under better circumstances.

"Business Trip"

kats1952, Tell City, Indiana 04/12/2015

I enjoyed staying at this particular Best Western. Location was helpful to me, as it was easy to find. Rooms have always been clean and employees have always been helpful. It is close to a place where I can get fuel for my vehicle and I liked the idea that I can get 10% off at Applebee's.

"restful stay"

Joyanne M, Claypool, United States 09/11/2015

My husband I and I recently spent 2 nights at the Best Western in Kendallville,IN We were very happy with the accommodations. The staff went out of their way to be friendly and helpful. The decor of the hotel was restful and classy without being overdone. The breakfast was very good and well presented. This is definitively a good choice for a hotel stay.

"A nice place to stay in Kendallville, Indiana"

User 06/11/2015

The hotel was clean and well maintained. The staff was friendly and helpful. I would stay at this Best Western again. The time changed during my stay and there was a glitch with the wake-up call, as it came an hour early but stated it was 7:00 am; it was in fact 6:00 am.

"Pleasant overnight stay"

jeanninecm2, Elkhart, Indiana 30/10/2015

It was a stay over to connect with a bus trip. Staff graciously accommodated our early departure breakfast needs. It was a very dark, rain night when check in; handicap parking location made it very convenient for unloading and lighted area to see your way.

"Really great place to stay!"

Paula H, Peoria, Illinois 20/10/2015

While on our weekend trip to Indiana we stayed Friday and Saturday night at this hotel. It was solidly booked and we got the last room (lucky us!). Very clean hotel with a welcoming and accommodating staff. Great breakfast with plenty of food and places to sit. Will not hesitate to stay here again. The best Best Western!

"Great property and staff"

Littlecabin, Big Sky, MT 19/10/2015

Best Westerns don't disappoint and this one was better than most. Brad at the front desk was particularly helpful. My husband had injured his leg, the hotel has no elevator, so Brad carried our suitcase up the stairs (and back down again the following morning). Service above and beyond.

"Great mid-west small town hotel."

0louis, Simpsonville, Kentucky 15/10/2015

My wife and I have spent many nights in this hotel over the years. She has family located near this location. The hotel is very well kept, clean and welcoming. We enjoy the family atmosphere, the breakfast and the evening cookies. We recently had an issue with a reservation and management was very understanding and took care of the issue promptly. We look forward to our next visit to Kendallville and could not imagine staying anywhere else.


ElliesmomPa, PA 13/10/2015

Always clean and welcoming....everything you can ask for is in these well appointed rooms, down to the night light in the bathroom! Breakfast is delicious, plentiful, with a great variety of options. Hot food is hot and cold food is cold. This is our favorite of all Best Westerns!

"Nice place, would stay again"

sooieeehog, Dallas, Texas 07/10/2015

If your travels take you to Kendallville, stay here. Our room was comfortable, reasonably priced, and everything worked. They had a modest exercise room, and well-kept common areas. Big bonus: fantastic complimentary breakfast, including waffles, eggs, two kinds of sausage, biscuits and gravy, etc. In addition, somewhat uncommon for a hotel in this range, there was a small lounge/bar open nightly from Mon-Sat. Only negative was the shower: low pressure and very soft water resulted in soap and shampoo wanting to stay on you. And my wife adds: FREE POPCORN!!! Overall I enjoyed it, and would stay again.

"Perfect place to stay"

Alexa G, Chicago, United States 14/09/2015

I stayed at the Best Western Kendallville for a wedding. They were incredibly accommodating. Checking in and out was quick and easy, and the front desk even called to see how our room was once we had gotten in. I definitely recommend this hotel and would stay at this chain in other locations as well.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. We are very happy to have been apart of such a joyous moment. We hope you enjoyed your room and are happy to hear your stay was as comfortable as we could make it. We look forward to seeing you again for a future getaway or even another great family get together. Thank you again. Best Regards, Hotel Staff and Management

"Well Managed"

Timothy D, Shepherd, United States 13/09/2015

We stayed here for a wedding and were very impressed with the team. From check in to check out they were nice and efficient . We have a big loud family that stayed up 'till 2AM playing cards and talking after the reception and they accommodated us.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We are very happy that you enjoyed yourself along with the entire family. Congratulations to those who tied the knot and we are privileged that you chose to share it with us. We look forward to seeing you again for a simple getaway or another gathering. Thanks again for staying at Best Western Kendallville Inn. Best Regards, Hotel Management and Staff

"Handicapped Friendly"

Connie A, Bowling Green, Ohio 07/09/2015

Our stay here was the best that we ever had !! We had to have a handicapped room because my husband is in a wheelchair. The room was large with two full sized beds, a bathroom that he could turn 360*,complete with stationary grab bars and the area below the sink was cut out to better accommodate a wheelchair. The motel also has a breakfast which was great! The hot foods were hot, cold foods were cold and plenty of seating available for many people. The motel has a pool, hot tub, exercise room and popcorn for snacking. All of the staff was friendly and professional; the room was clean and comfortable. We will definitely stay here again!!

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We have taken great pride in doing recent updates to our rooms and we are very happy to know this made your stay so wonderful. The entire staff thanks you and we look forward to seeing you again soon. Best Regards, Hotel Staff and Management

"Great Place to Stay"

Roger E, Wickliffe, Ohio 03/09/2015

The hotel is surrounded by Great Golf Courses. It has a free breakfast, a very friendly bar, and the rooms are very comfortable. Take a drink at to the pool and relax in the hot tub. The staff is very friendly.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We look forward to seeing you again soon. We are pleased we met all your stay expectations and glad you got to enjoy a few rounds of golf. We take great pride in our local golf courses and hope you will spread the word to friends and family. Thanks again. Best Regards, Hotel Management and Staff

"Best Western Kendellville"

Fred L, Western Springs 31/08/2015

Stayed here many times - This visit found room renovated that improves what was already a great place to stay. Staff friendly and helpful. Plan to stay here again whenever in the area. Hotel has lounge and fitness center for those who are in need of these amenities. Also have restaurant close - within walking distance - if one wants more selections.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank your for taking the time to leave us feedback on your recent stay. We are thrilled that you enjoyed some of the new updates to our rooms. We are currently making many changes throughout the property and we look forward to sharing those with you on future stays. Thank you again for choosing Best Western Kendallville Inn. Best Regards, Hotel Staff and Management

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