Best Western Hotel Kendallville Inn, Kendallville

The room was moldy, the bedroom curtains were black with mold and anyone cleaning would have had a hard time missing it. The staff was quick to care of the problem and moved us to a clean room. Another guest in our party had the same black mold problem with his shower curtain and they were quick to replace the shower curtains in the bathroom. The staff and service were great, friendly and very helpful, breakfast was good and there was plenty to eat

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing us your feedback. We apologize for the experience you had during your stay. Because of the experience you mentioned we had recent management change in housekeeping. Your feedback is very important to us and we are working with housekeeping dept. to address your concerns. We are glad that you found our staff to be friendly and response. We are glad you enjoyed our breakfast too. We look forward to seeing you here during your next trip. Sincerely, Dev P Best Western Kendallville Inn

We stayed one night on an extended trip. The room was as we had requested. We found it to be very clean and comfortable and quiet. All in all an enjoyable stay. An added bonus was a discount at the restaurant next door. We would stay again.

I have stayed in this motel before and always been completely satisfied. This time my companion and I ended up with a king room when I had booked 2 queen beds several weeks in advance. I was not happy when I saw the room. I immediately called the reception desk. The young man on the desk called the manager and said he couldn't change the room. I was supposed to be satisfied with the room since it contained a sofa bed. If I wanted to sleep on a sofa bed, I would have booked that kind of room. I was tired and expected to have a queen-size bed to myself. I asked the young man on the desk about at least getting a price reduction. He referred me to the morning receptionist. In the morning, the receptionist told me she could not change the charge and gave me the manager's phone number. I left a message since the manager didn't answer her phone. Several hours have passed, I have moved on to my next stop, and the manager has not yet called me. If you don't care whether or not you get the room you reserved, the rooms are clean and modern, and there is a good buffet breakfast.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Ladylodger, I apologize for the error on change of room type. I also would like to apologize for not getting call from our manager. We will train our staff on those situations. I am glad that you found our rooms to be clean and modern and enjoyed hot breakfast. If there is anything else we can do at the hotel, please call us at 260-347-5263. Sincerely, Dev P Best Western Kendallville Inn

Whatever you do, don't book this hotel. We are currently fighting a $300+++ credit card charge for rooms that we had booked and cancelled weeks in advance of the cancellation deadline. The hotel refuses to acknowledge that we cancelled the rooms. The manager, "Dev", and his front desk supervisor Miranda, are highly unprofessional and unethical. I called the hotel to cancel the reservation several weeks before the stay, and then got emails "confirming our upcoming stay". Each time (and there were 3) I called the hotel to say that I had cancelled the rooms. Each time they said, "Oh sorry about that...it's cancelled", but never sent an email confirming the cancellation. Obviously that was a red flag. I shouldn't have let it drop until I had the cancellation in writing. BEWARE of highly unethical practices at this hotel. Don't give them a credit card number. Once they've got it they'll bill it, whether you stay there or not; whether you've cancelled the reservation or not.

Dev P, Director of Sales at Best Western Kendallville Inn, responded to this review
Dear Guest, We apologize and understand that you are unhappy about the No-show charges. As we discussed over the phone, we have no record of cancellation of the reservations. I hope you understand that when we make reservation, we guarantee the room for you for your arrival and keep that room just for you and do not rent that room to anyone else and in return we require that you provide us a payment guarantee as the room will be sitting ready just for you. I understand that you got angry and upset when we requested cancellation confirmation number as a proof also you were upset when BW Customer Care requested phone call record of calling the hotel to cancel the reservation. Reservations, Cancellation and No-show charges are standard hotel policies. Please call the hotel, if there is anything else that we can do for you. Sincerely, Dev P. Best Western Kendallville Inn

Many family members were staying because of a near by lake area shelter for a family reunion. The staff was great as was the hotel. Loved having the picnic tables and chairs on the other side of the pool area for all our family members to sit and catch up. Each evening we could go to the front desk for a free

Showed up without a reservation... Miranda was incredibly helpful. We needed a room for the week, and extra room on the weekend for another family member who was coming into town on Saturday. Miranda provided a speedy check in, reserved the extra room, and got us all squared away. No elevator, but we're young!! The breakfast was great.... and they have a REAL hottub... not a cement hole in the ground filled with hot water... an actual 5 seat jetted hot top with a cover to keep it hot. I never made it in the pool... spent my free-time in the hot-tub. I'd consider this a solid 3-start hotel. this isn't a hilton or marriott or double tree. Its a best western. The price was great, especially given the hot breakfast, pool and a base level workout room. The building and carpet are dated... and its probably due for an upgrade.... but the service was outstanding, the rooms were clean... easy on and off the highway, and a stones throw to the backside entrance to the fair grounds. Could not have asked for anything more. Miranda helped get me setup with the Best Western rewards program, and informed me that they'll match my status at IHG or Marriott or a few others... whichever is highest... They offer 1 free drink per guest each night from 4 to 7 pm... and there was fresh popcorn and cookies out each night. If you are heading to Kendallville... don't hesitate to make a reservation here... If you don't want to fight for parking spots... ask for a room near the back left of the building... everyone parks out front and walks... you can park in the back, use your card to get in, and be right there at your room. and you are far from the lobby noise.

The hotel appears to have had a facelift recently, and looked much nicer when we arrived than the outdated online photos indicated. Room was very clean and nice, great air conditioning, and the front desk staff were super friendly and helpful. Price was higher than expected, but it was during an event in the area, and I'm sure they change pricing based on such times of higher demand. Will plan to stay there again!

Had to pardon some dust during our stay as some remodelling was underway. But room was clean and comfortable. The staff was friendly and helpful. The only thing that would help this hotel would be an indoor pool. I would stay here again.

Clean rooms, friendly staff, comfy beds, free breakfast, all the things you look for in a hotel stay. One free drink a day offered too. Staff exceeded my expectations. Great value. I'd stay again anytime!

The staff here goes above and beyond. They were so welcoming and helpful. There was free popcorn and snacks in the evening which was great. Also a free drink of choice. All this was unexpected because it is not advertised. The room is a typical hotel room. Breakfast was nice. What gave this a 5 star for me was the attention to detail. Very clean and did I mention the SNACKS. All staff was kind and pleasant. I would definitely stay here again if I needed a hotel in Kendallville, IN.

Miranda H, Manager at Best Western Kendallville Inn, responded to this review
We are all so happy to hear how much you enjoyed your stay. We look forward to seeing you again in the future.

I have stayed at this hotel many times in the past but had not been there in over a year.The front desk was very nice and check in was quick. My room was nice but the tv would not work called front desk and they moved me no problem. The next room was clean but the bathroom had some issues and then after the heat warmed up i started having big grey bugs fly around but around midnight the big problem they had put me beside the electrical and something was making alot of noise. let me make it quick i wont be going back this was a really nice hotel but something is going on its not so good any more

Brittany A, Manager at Best Western Kendallville Inn, responded to this review
I would like to apologize for not exceeding your expectations. We will use your feedback to help improve our hotel. We hope that you will stay with us again so that we may better serve your needs. Thank you for your feedback.

Great place to recharge after a long day of work. Friendly and helpful staff, great rooms and amenities. Fuel and food right next to hotel. Everything you need,very convenient. Minimal traffic and plenty of places to shop.

Not many frills, but a solid budget choice. Easy access to the Interstate and to Fort Wayne. My room was across from an exit door, so it was loud, but the room was comfortable. The bath tub could use a refinish--it was clean, but the finish a bit worn. Still, they have a few amenities like a pool, breakfast, internet, etc. The fitness room is pretty basic, but looked clean. Staff was nice. Reasonable pet policy. Would definitely stay here again. There was construction that made it difficult to figure out how to get into the parking lot in the dark, but it was more obvious in the daytime.

This hotel was difficult to find due to construction.Better signs would have been helpful.The breakfast was good,although after 8 nights in a hotel,there was nothing that was above average.There seems to be the same offerings of breakfast at every hotel.The air conditioner didn't cool very well and definitely affected the sleep quality.

Stayed for one night on business, there are two hotels in the area and I do believe this one was the right choice. Very friendly check in and the room was very clean, the bed was OK the pillows could be better. I did enjoy the breakfast and would most likely revisit the establishment if need be.

Each and every staff member we had contact with was polite and friendly. The experience will be even better when the remodeling is done. Our breakfast was varied and adequate. Cookies and snacks are a nice touch. We appreciate your efforts.

This is an older hotel that doesn't have an elevator and has a pretty small breakfast eating area. It was clean, but the beds were not comfortable. Overall it's not a bad place and it's in a decent location. It's probably the best hotel in the immediate area.

My stay at BW was satisfactory except for the squeaky floor above me ,I thought the floors were all concrete so I don't know what caused the squeak.I would have stayed up stairs except my wife can't climb stairs and there was no elevator.

Oh where do I start? I have only stayed at this Best Western twice, but I can't wait until we go back. I Love the staff, all of them. Amy and Miranda are always hard at work trying to make sure everything is going well and everyone is happy. They seem to genuinely care about everyone staying there. There are other front desk girls that I just met this past stay and they are just as wonderful. The cleaning staff is great, too. I enjoy talking to Neena, she remembered me from my first stay and welcomed me as soon as she saw me. The pool is beautiful and clean and the hot tub is amazing! I can't leave out the super nice lady that takes care of breakfast, she's always nice and always making sure the breakfast is hot and ready. I should mention the hotel is located close to several restaurants and gas stations which makes the stay even better.

very nice hotel with staff that is very caring and helpful. good location with restaurants, gas station/convenience stores, and shopping very close proximity. night life and other fun activities also very close.

Our golf group stayed here for 4 nights in June and the staff was great. I have to give Caleb a thanks for making waffles at 5AM. The location was great since we were golfing multiple courses in northern Indiana.

Standard Best Western but the lady at the check-in counter was extremely rude. Yes, please have attitude towards your guests who just took 2 flights and traveled 3,000 miles to get there. I'm sure that's exactly the interaction they were looking forward to upon arrival at their destination.

7 of my friends and I stayed here to play golf. The staff was great and the rooms were clean. Breakfast was delicious. Special thanks to Shai, Amy, Kim and Miranda for the excellent service. Maybe we'll see you next year.

I would stay here again. Room was a comfortable size and clean. One of few places to stay in Kendallville. This place is convenient. The breakfast was a traditional mid-western sausage and biscuit with option to make sandwich.

Appreciated friendly staff and quick check in. This is a well managed hotel and excellent for overnight business trip. Had to leave early and appreciated early breakfast items. Pool looked well kept but did not have a chance to use it.

Good place to stay. Friendly staff and good service. This was a golf trip for 12 golfers. We stay at this Best Western because it is convenient to the golf courses we play, as well as offering good service with a friendly staff.

Staff were extremely helpful! We had a problem with the tv and the staff came immediately to fix the problem or find us another room. The only negative for this hotel, it has two floors and no elevator. If you are handicapped, be sure to request a room on first floor! I will stay here again!

Rooms were standard. Beds were a little hard and pillows were a little worn out. Good water pressure and temperature in the shower, towels were a bit old and scratchy. My AC unit fan rattled very badly on and off during my stay, luckily I am a hard sleeper. Breakfast was decent with eggs, sausage, biscuits/gravy and waffle maker. Wifi worked decent. You do get 10% off at Applebee's across the street, plus a free beverage at the hotel after 3 PM.

I traveled to northeastern Indiana last week to pick up a puppy. The closest town to the puppy's location was Kendallville, Indiana. If I ever have occasion to visit that part of the U.S again, I will definitely stay at the Best Western Kendallville Inn, and I recommend the place to anyone driving in the tri-state (Ohio, Indiana, Michigan) area. First of all, there are some quaint little towns in that section of Indiana. We passed through one just over the Ohio border called Hamilton with it's own lake right in the center of town. Second, the motel was convenient to the small Ft. Wayne suburb where I went to pick up my puppy. Finally, the motel itself was spotless, the "make-your-own" waffles on the breakfast bar delicious, and staff gracious and accommodating. The night manager, Miranda, went out of her way to make three road-weary motorists from Baltimore feel comfortable and well-fed. (We didn't arrive in Kendallville until around ten p.m., so Miranda gave us a list of restaurants within walking distance that served late-night meals. We chose the Applebee's across the parking lot because we also felt the need for a post-highway cocktail. Here's another bonus - Kelly, the bartender at Applebee's took good care of us and didn't make us feel rushed, even though we were among her last customers of the night.) I cannot say enough about the welcoming atmosphere at the Best Western Kendallville Inn. I booked our room sight unseen and was so glad that I chose this place.

I stayed here 4 nights and it was tied into a golf outing. We played 4 courses in the area. This is popular with this hotel as I meet a number of other golfers. Also staying there were a number of men working on the roads and construction. Two hotels in this town. Holiday Inn Express and the Best Western. It is a small town. Service was very friendly and nice at the front desk. They have a small lobby with a couch and couple of chairs. I had a room with two double beds on the first floor. Average room showing a little wear. It came with a frig and micro wave. It was the special needs room. The shower was really the only difference. The shower had a hand held device or you could hook it up and be stationary. The water pressure was very poor. The first morning I had to kill a large spider in the tub. They have a pool and hot tub outside. They have a small bar in the hotel that I was told it has been closed two years. The doors are locked and you can still the bottles of liquor on the shelves. Strange. There is an Applebee's with in walking distance. Free breakfast at the hotel in the morning. The usual items. I see a lot of people taking the stairs. Not sure this hotel had an elevator. Did not see one, but did not look since I was on the first floor. Apparently when you check in, you can get a free drink. Pop. beer or water. I did not know this until I was leaving. I was not told that at check in. Ask for it. All in all, I was not in the room much. I golfed a lot and was in the room very little other than to sleep.

I have stayed at this hotel for the last few years over the 4th of July weekend. I booked my room online at bestwestern.com and made a request for a room on the first floor (no elevator at this hotel) away from the fairgrounds. When I arrived we were first assigned to rooms on the second floor by the fairgrounds. I pointed out my request. I understand it is not a guarantee. The employee told me they cannot see any requests that are made when booking a hotel room online at bestwestern,com. He said the only thing they use the main website for is to fill their rooms. He said if I had a request, I would have to book the room directly through that particular location. They moved us away from the fairgrounds after some discussion but could not move us to the first floor. The floor of the tub/shower is very worn and slick. Could be dangerous when showering. Would not stay there again.

Dev P, Public Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing your feedback. I sincerely apologize that your special request were not honored and I will take this as a training opportunity and train our staff member on looking up the special requests and do everything they can to honor the request. I fully agree with you that special request should be noted when booking the rooms so that the hotel has chance to honor the request. Again, I sincerely apologize for the error and hope that you will give us another chance to serve you in future. Sincerely, Dev Piprottar Guest Relations Manager Best Western Kendallville Inn

Very friendly, helpful staff! My husband and I had been awake for 18 hours, driving 8 of the 18 total for 2 new chinchillas to our show line breeding program. We arrived at the hotel at 8:30 am to inquire when the earliest check in would be as we were extremely tired. The receptionist was lovely and took all action to be sure we got to lay down and rest as soon as possible. Our white german shepherd received all kinds of love and attention from the staff and lots of treats. :) highly recommend this hotel!! Will be back!

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear KimmyKeeton, Thank you for staying with us and providing your feedback. I am excited to hear that you enjoyed your stay and found our staff to be very friendly and helpful. I will share your compliments with the staff. We look forward to seeing you during your next trip to Kendallville. Sincerely, Dev Piprottar Best Western Kendallville Inn

They charge big city prices for an older place in a small town. The place is clean and all, but really they charge too much. If everything was brand new, I might not have not whined so much about it. The breakfast they serve is OK, but the food counter and seating area is too small. Should use their profits to upgrade the place.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear DuncanRipple, Thank you for staying with us and providing your feedback. I am very happy to learn that you found our facility to be clean! Thank you for your input. We have been working hard to renovate the property. We have replaced the furniture in all guest rooms, replaced bathroom tiles, light fixtures in bathrooms and all lighting in all guest rooms, new pool desk, new roof, paint 1/3 of our rooms, granite countertops in guest rooms and public spaces in the last two years. We already have approval and plans for renovating breakfast area, lobby, public restrooms, meeting room, hallways, guestroom carpet and building exterior. If there is anything we can do, please call us at the hotel directly. Sincerely, Dev Piprottar Best Western Kendallville Inn

A a complete disaster. I tried making reservations directly to the Motel. I was given higher prices and a 20.00 fee a night for my small 6 pound dog. Last year it was 15.00 per night. They were going to have to switch rooms for a 2 night stay and I asked for a King Size bed. The front desk person was very abrupt, so mI said no thank you. . I than called a online service for the same motel. There rates were cheaper and it was only 15.00 a night for my dog. I paid for a King bed size got a Queens size bed, the room smelled funny and was dank feeling. Air conditioner was old and rattling. The management I dealt with were not very nice but put on one of those no problem attitudes. The breakfast was soggy and greasy. When the front desk clerk found out I had a dog she wanted me to bring her my credit card to charge me more. Disgusting attitude she had. We had such a rough time sleeping with all the air conditioning noise we forfeited our second nights stay and left. I will never stay anywhere in Kendallville again. Our yearly visit to the area, we will stay in Shipsawana, the atmosphere feels and looks much nicer. We visit deceased relatives every year, the meaning for our yearly visits. Never again will we need to pass through Kendallville to remind us of our last trip.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and providing feedback. I apologize for the air conditioning issue and not being able to meet/exceed your expectation on our breakfast. We will address your concerns. I understand you are upset and disappointed that the pet fee was $15 last year and this year it is $20. I understand that you were unhappy about paying the pet fees as it was not paid to the Online travel agency you booked with. Please be assured that it is one of the lowest pet fee for comparable hotels. Please call the hotel directly and I we will be more than happy to address any other concerns you may have. We hope you will consider staying with us again and visit Kendallville, IN. Sincerely, Dev Piprottar Guest Relations Manager

I stay here every year over Memorial Day weekend for the Kendallville Bluegrass Festival, and the service is always excellent. Amy at the front desk was very friendly and took great care of us. The free popcorn and fresh-baked cookies in the lobby are a great bonus! I've always had good housekeeping services as well. No elevator, so if you can't do stairs, be sure to request a first floor room when you make your reservation.

terrible incompetent service got bill wrong multiple times sent other guests into our room after midnight thinking it was empty only made room up when prompted trains pass at all hours and blast their horn

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear neals272, First of all, my sincerely apology for the error our staff made. I understand that you are disappointed and upset and hence wrote multiple reviews. As I have written response to your other review here, I assure you that this is an isolated incident and is a great learning lesson for all of us at Best Western Kendallville Inn. We already have identified an issue and corrected the process to prevent this from happening. I sincerely hope that you will consider staying with us again and give us chance to prove our excellent services and accommodations. Sincerely, Dev Piprottar Best Western Kendallville Inn

multiple of the staff were incompetent. my bill was incorrect and not fixed to this date. they charged my credit card WITHOUT authorization. I was to stay for 3 days which I did. they checked me out of my room for some mysterious reason and at midnight some unsuspecting guest entered my room as I was asleep in it. clerk at desk could not get bill correct or print a receipt. I asked her to call the manager who fared no better and overcharged a second time! room was not cleaned until last day when asked. also be aware that loud trains go by this town frequently including the middle of the night.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear love2travel4242, First of all, my sincerely apology for the error our staff made. I understand that you are disappointed and upset and hence wrote multiple reviews. I assure you that this is an isolated incident and is a great learning lesson for all of us at Best Western Kendallville Inn. We already have identified an issue and corrected the process to prevent this from happening. I sincerely hope that you will consider staying with us again and give us chance to prove our excellent services and accommodations. Sincerely, Dev Piprottar Best Western Kendallville Inn

I just stayed at this establishment for two nights to attend a graduation. Breakfast was excellent, upon check in the room was clean. I was very disappointed when I returned to the hotel at midnight on the second night to find there was no maid service. There wasn't enough toilet paper stocked, dirty towels still laying on the floor, basically room was exactly how it was when I had left that morning. If this was a economy hotel I would expect this, but for $85 a night you should have your room tended to daily. Next time I return to the area I will be checking out the Holiday Inn down the road.

Dev P, Guest Relations Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, I apologize that your room didn't get room service. Please be assured that our housekeeping provides room service on a daily basis. I am glad you enjoyed our breakfast and cleanliness of the property. We hope that you will give us another chance during your next trip to Kendallville, Indiana. Sincerely, Dev Piprottar Best Western Kendallville Inn

Old Hotel, Swimming pool was drained and falling apart, No water pressure, offered free drink than said we could buy one at the pip machine less than 2 hours later. Breakfast was Great though... Will NOT return!

Dev P, Manager at Best Western Kendallville Inn, responded to this review
Dear E9291NEchristopherj, Thank you for staying with us. I understand that you are very upset because our outdoor pool is being renovated. When our pool is being renovated, naturally, it will be torn down. We offer free drinks between 4 - 7 PM. I apologize that you missed it. We are very happy that you enjoyed the breakfast at the hotel. If there is anything we can do, please call us directly at the hotel. We hope to see you during your next trip to Kendallville. Sincerely, Dev Piprottar Management Best Western Kendallville Inn

Hotel was clean and comfortable the only disappointment were the bath towels to me it makes a difference. We were away from all traffic so that was nice and housekeeping could have done a better job during stay

I love staying at Best Western, The staff is always helpful and friendly, the room was nice and clean and stocked with plenty of towels, soaps and lotions, A free drink was presented to us upon arrival which was excellent. I only had one complaint and that was no elevator..which made it difficult for me to get my luggage upstairs to my room . Other than that, all was great

Clean, comfortable, quiet & equipped with friendly staff. I used the workout room in the morning and supplemented the breakfast I brought with the fresh fruit they offered. I tried the oatmeal machine, but I like my oatmeal better:). Cool idea though. I appreciated the genuine friendliness of staff too:)

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Thank you for staying with us and sharing your experience, Yvonne. I am very thrilled to hear that you liked our clean, comfortable and quiet property and our friendliest staff. Our staff works very hard to meet or exceed our guests' expectations. I am glad to hear a confirmation from you that we did exceed your expectations. We are looking forward to see you soon during your next stay. Warmest regards, Management Team

Wonderfully attentive and friendly staff & a spacious room made this an enjoyable stay. The only real downside was the road noise outside. The jetted tub in my room was wonderful, though the controls looked dirty, and I hesitated to use it. (they must have just been stained, because my attempt to clean them was unsuccessful, and based in the cleanliness of the rest of the room, I used it. The evening drinks (first drink free) was a wonderful surprise, and very much appreciated!

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, Thank you for staying with us and taking the time to share your experience. I am so thrilled to hear that you had a wonderful stay and liked our evening reception drinks. We greatly appreciate you kind compliments about our friendly and attentive staff. Please accept my sincere apologies for the inconvenience. Rest assured I will get the issues addressed immediately. We are looking forward to seeing you soon during your next stay. Warmest Regards, Management Team

Great staff, good location l, and clean room. Free snacks and drinks were a pleasant surprise! Location was nice and allowed us to be walking distance to a few nice restaurants. Just like most BW's I've been, it was a great experience

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Thank you for staying with us and sharing your valued feedback with us, Thomas. I am thrilled to hear that you had a great stay and you enjoyed our clean room and evening reception. Thank you for complimenting our staff. I will share your kind compliments with them and I am sure they would be very very happy to hear that. Please contact us directly at the hotel, 260 347 5263 to make your reservations. We are looking forward to serve you soon during your next stay. Sincerely, Management Team

I've stayed here before and was satisfied. This time there were very few occupants, and our room was not serviced / made up with fresh linens or towels one day. Also, our room was next to someone who had their TV on all night.- I realize staff has little control but one would think we'd be placed NOT next to each other with almost vacant occupancy.

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear Guest, First, I would like to apologize for the late response. Thank you for your loyalty. Please accept my sincerest apologies for not meeting your expectations. We retrained our staff to take care of the issue you encountered during your stay. Our guests' comfort and satisfaction is our # 1 priority. Feedback like yours helps us better ourselves. Please contact me directly at the hotel if there is anything I can help you with. I hope you will give us a second chance to serve you. Sincerely, Management Team

This hotel is one of the best hotel in the area and tell you i tried a lots of them just don't stay at Best western in north Fort Wayne Alcohol at front desk if you drinks and free popcorn and cookies every night

Meera P, General Manager at Best Western Kendallville Inn, responded to this review
Dear David, Thank you for staying with us and sharing your experience. I am extremely pleased to know that you liked our hotel and enjoyed our manager's reception. We are looking forward to see you soon during your next stay. Warm Regards, -Management team.

Stayed here to visit the Black Pine animal sanctuary. The room was clean and in working order. The staff was friendly and helpful. It is a very small town and does not have many options that are not bed and breakfast. The room had a working jet tub and the room worked well for us. Nice place to stay the next time we visit the sanctuary.

this hotel is quite clean, the staff are very friendly and helpful. I have stayed here for several years in a row when I am up here working. There is lots of shopping close by and several decent restaurants. I would recommend this hotel

Everyone was great to work with. Breakfast was good... I forgot my earrings and the staff called me to inform me! We had a total of 15 rooms booked by our quests and everyone enjoyed the accommodations.

There are several rooms that are already renovated. These rooms are really great. The older rooms are ok. The staff is always really friendly and helpful. The breakfast improved a lot compared to my last stay about half a year ago.

Great hotel and friendly staff. Our kind room was clean and smelled fresh. Decor was hotel decor but was pleasant. There could have been better water pressure in the shower, and an elevator would have been nice for our second floor room, but I can't complain at all. hotel was very quiet.

No bar on site, loud A/C Heating and a poor breakfast with lousy coffee.... but there is next to no competition in town. There are resturants nearby and a good donut shop down the street.If you have to stay in Kendallville this would be my choice.

Stayed to visit family. Staff was very nice and helpful. Breakfast was one of the best I've seen. Overall a great stay and will be coming back again. Internet was fast enough to even run Netflix on 2 I pads with lagging.

This hotel does not have an elevator. Even though we requested at time of reservation, confirmed prior to trip and verified upon arrival first floor rooms multiple times for several of our senior family members, our requests were not met.

Stay was pleasant, but I feel overpriced for the location .aeqrfuhjjliumjkejswklskjehjrkikfjjfkikiekjkdjfrjjfhijwdfjhfqieurhfuiuhjeriufhiqeurfiquehrfafqverfqerqvfqerfqergqergqergqergqer4gqergqertgqerqerqervqerfqe3rfgqergqerqervqergqervwrtsdfvgqwertgqertqertg

Printer did not work to community computer. No USB ports in room, room not cleaned until after 4PM, done earlier if only requested, not enough bath towels, towels were very small, guests were barefoot in the breakfast area, so unsanitary, drier did not work well.

Upon arrival, check in was great. My family, who just spent the day playing in a softball tournament and were exhausted, went to go to our second story room in the elevator and found there was not one. We drug our bags and bums up the stairs. The pool was closed for repair, the kids were crushed. The beds were great! The shower had very little pressure. When looking for a dropped item we found popcorn on the floor under the bed.

The Room was clean and comfortable. The Hotel Staff very helpful inspire of problems with my Reservation. I had broke a 3 night stay and was not in the computer. I even had my confirmation email from the Hotel on my phone. Staff worked with me to find a room. Excellent breakfast buffet. Best I've seen.

Meera P, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Dear Ms. Alyce, Thank you for staying with us and taking the time to share your pleasant experience. I am glad to know that our staff was able to help and you enjoyed our breakfast buffet. We are looking forward to see you during your next stay. Sincerely, Management Team

The staff treated me as if I were their only guest from the moment I walked in and every time I passed by their desk!! The room was comfortable and clean which is all I ever ask for. The breakfast was hot and the breakfast bar was constantly checked and cleaned as needed. i really like this place and will stay here again if my business travels pass this way.

Meera P, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Dear Gregory B, Thank you for taking the time to leave us your valued feedback. We are thrilled to know that we exceeded your expectations. Thank you for complementing our staff and breakfast bar! Our staff goes above and beyond to ensure that our guests have great experience at our hotel. We are looking forward to see you soon during your next stay. Sincerely, Management Team

we had to attend a funeral and my error on the date was wrong, manager worked with me and al waa taken care of. the room was good, clean and comfortable. the staff was all good. the breakfast bar was good also. if need be back in that area again we would stay again for sure.

We stayed at this Best Western in Kendallville, IN, on our way to Michigan. We were really impressed with the cleanliness of the facility, from the foyer to our room. The manager was extremely nice. The free breakfast was varied. The price was very reasonable. We would definitely stay there again if we were in the area

This is such a great hotel. Hotel workers were very friendly at night and morning. Beds were very very comfortable bathroom area was nice and clean. The whole room was very clean, the hall light turns on when u open the door so you don't walk into a dark room. Another great thing they did was had the a/c on in the room and I'm so glad they did because it was 90+° outside. Breakfast was clean and tasted good bisquits, gravy, fresh fruit, 2 types of sausage, waffles, cereal, breads and muffins all looked very good. I am very happy with my stay here only wish I could stay longer :-)

The hotel is a little off the highway. The room was nice and clean. The breakfast was good. The hotel staff was professional. Have multiple discounts, so you need to see which would give you the best deal. (i.e. military, senior, AAA)

I was in town for business and decided to stay at this Best Western after reading the positive reviews. I was not disappointed. The hotel staff was very friendly and accommodating. My room was very clean, the beds were comfortable, and the breakfast was good. I would stay here again.

The BW is what you might expect. The rooms are clean and the beds ok. Our daughter had a room at the end of one of the halls near the park grounds. The horses in the horse show were a little noisy at 5:30 am . Didn't bother us. There is a breakfast that is ok. No elevator so if trouble climbing stairs ask for a first floor room .

The personal was very helpful and the rooms were very clean and had all products one would need for their stay in Hotel. I would recommend this Hotel to a friend or family member. I can't wait to stay another Best Western on our next vacation.

Nice, refreshed rooms. Great service. However, like so many hotels which follow draconian .gov tyrannically "EPA" regulations when they remodel, takes the pleasure out of the stay. Sink facet sprays more air than water. Toilet does the "partial" flush unless the handle is held down. Shower head flow is abysmal. No elevator. Stairs only. Not fun when coming in tired later check in. Rating would have been 5 star if it were not for the poor execution of the new "Obama" bath regulations. Plus no elevator to the second floor.

have been going there for a decade every summer - nothing special but rooms are clean and never have issues. they did close the bar down this year but there are plenty of other places close by both great restaurants and places to get a drink and watch sports at.

I have stayed at this location several times and have always had good service. It is a convenient location, parking is adequate, rooms are decent, breakfast is satisfactory. I will stay here again, I'm sure.

Amanda made the stay better. She made all situations workable. Changed my mom's room to a first floor location. Secured a small discount on another room because of a problem with missing linens. She was friendly, hard working, approachable, and a stellar front desk service professional. Thanks, Amanda!

The morel was perfectly located for was planned for us to do.We had a great room for the disabled.I would be very pleased to stay again. we did no try your breakfasts because we got out bed too late. We are both in our seventies and disabled. The staff are very service minded.

This is a fine hotel. We only had issue with the lighting that was newly installed and not "dialed in" yet. They have auto lights that come on from motion. Great if they work correctly but not when they are too sensitive. Also they should be able to be turned off. Outside of this, the rest of the hotel and room are very nice for the price.

Excellent customer service, great room, good value! Rachel went above and beyond in taking care of us. We were here for a race and were so happy. Breakfast was great, overall a great experience. The G.M was fantastic, she was great! Thanks! Geneva, Lori and Ruth

room was great! clean and very nice. We stayed on first floor and convenient to the exercise room and breakfast. Breakfast was very good. The best part was the way we were treated! awesome customer service. Yes there is a train but to some people that is a very good sound!!!

Front desk personnel were very friendly. Only stairs to get to rooms on the second level , so you have to carry your luggage, or the front desk often asks to help. Exercise room is one bike and one treadmill. Location is good but highway can be quite noisy. My biggest complaint is that there were very few cars in the parking lot, yet when we came back after visiting family, our room was not cleaned. This is not what we pay for when getting a room. Because we had prepaid our room online, there was no compensation. I would stay in Fort Wayne and travel than stay here again.

Staff was so so accomadating, went out of their way room was so great. We checked in late and they have arrangments made with the local restaurants to give at least 10% off your bill. Close to alot of fun and exciting things to do.

Becky was very friendly and professional. She showed that she appreciated my business. That is very important to me. The beds are very comfortable and the amenities are perfect for my needs. I will definitely continue to stay there when I am in town for business.

room was clean, breakfast was good with good variety of protein, breads and fruits. Staff was very pleasant and helpful. The location was easy to find and not noisy at all. Convenient to everything we needed to do - but then in a small town everything is conveniently close.

Kendallville, Indiana is not necessarily a tourist destination but if you find yourself in the area for an overnight stay, the Best Western Kendallville Inn is a pleasant resting place. The rooms are clean, comfortable and the staff is incredible friendly.

Nice rooms, good sheets and soft bedding and pillows. All in good working order. Wireless Internet worked well. Close to food and work. Workout room was adequate. Quiet. Slept like a baby. Thanks for a good stay.

I've stayed at this hotel numerous times when visiting relatives in town. The staff is always friendly. The housekeepers always say hello and good morning when passing them in the hallway. Tonight when I checked in without a reservation, Brad at the desk identified that I had 2 different rewards accounts with slightly different spellings on the names. After calling the rewards program customer care number, I was able to get them merged together which yielded me enough points for a free stay. Thank you Brad! I'm so glad you helped me with this clerical error. I would recommend this hotel to anyone that needs to stay in the area.

Was very wonderful the 4 days we stayed very polite staff clean rooms and anytime we needed anything the staff always right there with it and they were even nice enough to bring us a play pen. Kim and Becky helped us out alot and was very nice

Headed home from my mother-in-law's funeral (funeral in michigan and home in georgia), our truck broke down in Kendallville indiana. Not having much money (what we had needed to be saved for gas and repairs), the night clerk looked for any discounts for us and not finding any, called her supervisor to get the room reduced as much as possible. The night clerk (and manager the next morning) were looking out for us more than for the bottom dollar. We are very pleased with the service and hope to come back under better circumstances.

I enjoyed staying at this particular Best Western. Location was helpful to me, as it was easy to find. Rooms have always been clean and employees have always been helpful. It is close to a place where I can get fuel for my vehicle and I liked the idea that I can get 10% off at Applebee's.

My husband I and I recently spent 2 nights at the Best Western in Kendallville,IN We were very happy with the accommodations. The staff went out of their way to be friendly and helpful. The decor of the hotel was restful and classy without being overdone. The breakfast was very good and well presented. This is definitively a good choice for a hotel stay.

The hotel was clean and well maintained. The staff was friendly and helpful. I would stay at this Best Western again. The time changed during my stay and there was a glitch with the wake-up call, as it came an hour early but stated it was 7:00 am; it was in fact 6:00 am.

It was a stay over to connect with a bus trip. Staff graciously accommodated our early departure breakfast needs. It was a very dark, rain night when check in; handicap parking location made it very convenient for unloading and lighted area to see your way.

While on our weekend trip to Indiana we stayed Friday and Saturday night at this hotel. It was solidly booked and we got the last room (lucky us!). Very clean hotel with a welcoming and accommodating staff. Great breakfast with plenty of food and places to sit. Will not hesitate to stay here again. The best Best Western!

Best Westerns don't disappoint and this one was better than most. Brad at the front desk was particularly helpful. My husband had injured his leg, the hotel has no elevator, so Brad carried our suitcase up the stairs (and back down again the following morning). Service above and beyond.

My wife and I have spent many nights in this hotel over the years. She has family located near this location. The hotel is very well kept, clean and welcoming. We enjoy the family atmosphere, the breakfast and the evening cookies. We recently had an issue with a reservation and management was very understanding and took care of the issue promptly. We look forward to our next visit to Kendallville and could not imagine staying anywhere else.

Always clean and welcoming....everything you can ask for is in these well appointed rooms, down to the night light in the bathroom! Breakfast is delicious, plentiful, with a great variety of options. Hot food is hot and cold food is cold. This is our favorite of all Best Westerns!

If your travels take you to Kendallville, stay here. Our room was comfortable, reasonably priced, and everything worked. They had a modest exercise room, and well-kept common areas. Big bonus: fantastic complimentary breakfast, including waffles, eggs, two kinds of sausage, biscuits and gravy, etc. In addition, somewhat uncommon for a hotel in this range, there was a small lounge/bar open nightly from Mon-Sat. Only negative was the shower: low pressure and very soft water resulted in soap and shampoo wanting to stay on you. And my wife adds: FREE POPCORN!!! Overall I enjoyed it, and would stay again.

I stayed at the Best Western Kendallville for a wedding. They were incredibly accommodating. Checking in and out was quick and easy, and the front desk even called to see how our room was once we had gotten in. I definitely recommend this hotel and would stay at this chain in other locations as well.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. We are very happy to have been apart of such a joyous moment. We hope you enjoyed your room and are happy to hear your stay was as comfortable as we could make it. We look forward to seeing you again for a future getaway or even another great family get together. Thank you again. Best Regards, Hotel Staff and Management

We stayed here for a wedding and were very impressed with the team. From check in to check out they were nice and efficient . We have a big loud family that stayed up 'till 2AM playing cards and talking after the reception and they accommodated us.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We are very happy that you enjoyed yourself along with the entire family. Congratulations to those who tied the knot and we are privileged that you chose to share it with us. We look forward to seeing you again for a simple getaway or another gathering. Thanks again for staying at Best Western Kendallville Inn. Best Regards, Hotel Management and Staff

Our stay here was the best that we ever had !! We had to have a handicapped room because my husband is in a wheelchair. The room was large with two full sized beds, a bathroom that he could turn 360*,complete with stationary grab bars and the area below the sink was cut out to better accommodate a wheelchair. The motel also has a breakfast which was great! The hot foods were hot, cold foods were cold and plenty of seating available for many people. The motel has a pool, hot tub, exercise room and popcorn for snacking. All of the staff was friendly and professional; the room was clean and comfortable. We will definitely stay here again!!

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We have taken great pride in doing recent updates to our rooms and we are very happy to know this made your stay so wonderful. The entire staff thanks you and we look forward to seeing you again soon. Best Regards, Hotel Staff and Management

The hotel is surrounded by Great Golf Courses. It has a free breakfast, a very friendly bar, and the rooms are very comfortable. Take a drink at to the pool and relax in the hot tub. The staff is very friendly.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank you so much for taking the time to let us know about your recent stay. We look forward to seeing you again soon. We are pleased we met all your stay expectations and glad you got to enjoy a few rounds of golf. We take great pride in our local golf courses and hope you will spread the word to friends and family. Thanks again. Best Regards, Hotel Management and Staff

Stayed here many times - This visit found room renovated that improves what was already a great place to stay. Staff friendly and helpful. Plan to stay here again whenever in the area. Hotel has lounge and fitness center for those who are in need of these amenities. Also have restaurant close - within walking distance - if one wants more selections.

BWKINNMGMNT, General Manager at BEST WESTERN Kendallville Inn, responded to this review
Thank your for taking the time to leave us feedback on your recent stay. We are thrilled that you enjoyed some of the new updates to our rooms. We are currently making many changes throughout the property and we look forward to sharing those with you on future stays. Thank you again for choosing Best Western Kendallville Inn. Best Regards, Hotel Staff and Management