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Best Western Plus Hotel Kalamazoo Suites, Kalamazoo

3.5/5  - basé sur 390 notations.
2575 S 11th Street, 49009-2105, Kalamazoo, United States - visualizzare mappa

Soggiorna in questo hotel di Kalamazoo, Michigan, ristrutturato di recente, che offre facile accesso alla Western Michigan University, al museo dell'automobile Gilmore Classic Car Museum e al Kalamazoo Air Zoo. Benvenuto al Best Western Plus® Kalamazoo Suites, struttura di sole suite ristrutturata di recente, situata nel sud-ovest del Michigan. Questo hotel di Kalamazoo dispone di 64 suite ben arredate, tutte dotate di televisione via cavo/satellite e accesso wireless a internet ad alta velocità gratuito. Gli ospiti potranno svegliarsi ogni mattina con una deliziosa colazione all'americana a buffet gratuita, prima di fare un tuffo nella piscina e rilassarsi nella vasca idromassaggio, entrambe all'interno e riscaldate. Altri servizi dell'hotel includono palestra, servizio di lavanderia, servizi business completi e strutture per meeting e banchetti in grado di ospitare fino a 100 persone. Il Best Western Plus Kalamazoo Suites è in un'ottima posizione a meno di sedici chilometri da varie importanti attrazioni, tra cui Miller Auditorium, Kalamazoo Air Zoo, River Front Park e Western Michigan University. A meno di otto chilometri circa da questo hotel del Michigan, gli ospiti possono visitare il museo dell'automobile Gilmore Classic Car Museum e il museo del Kalamazoo Institute of Art o guardare una partita di hockey al Wings Stadium. Questo hotel 100% non fumatori è inoltre a un'ora di auto dai casinò Firekeepers Casino e Four Winds Casino. Lo Stryker Medical Center si trova invece a cinque minuti dall'hotel. Kalamazoo è anche sede di diversi eventi annuali tra cui l'Eccentric Day Festival e il Kalamazoo Animation Festival International. Il personale cordiale ed efficiente del Best Western Plus Kalamazoo Suites è pronto ad assicurarti un soggiorno divertente e indimenticabile a Kalamazoo, Michigan. Risparmia prenotando oggi stesso!

Best Western Plus

Hotel Kalamazoo Suites

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i vantaggi dell'hotel

  • Caffetteria-ristorante
    Caffetteria-ristorante
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

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Basato sul parere di 390 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
134
Molto buono
110
Nella media
65
Scarso
45
Pessimo
36
CONSULTARE I PARERI SU
Affari Affari
79
Business Business
51
Da solo Da solo
19
Di coppia Di coppia
47
In coppia In coppia
73
In famiglia In famiglia
182
Viaggio con amici Viaggio con amici
30
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Unexpected stop in Kalamazoo"

4
15/08/2018

After driving around to 3 different hotels in the area that were run down with "seedy" people hanging around the lots we stumbled on the BW Plus. The outside area was very clean and the inside just as clean. The room was very nice and comfortable. It had one the best breakfast buffets I had in a long time. The check in staff was GREAT and helpful with dinner referrals. My only issue was the elevator was very slow and our bathroom door in our room was a heavy steal door that wouldn't stay open. Other than that it was GREAT!

"Front desk"

5
13/08/2018

The front desk made the whole experience pleasant. He was fun upbeat..knowledgable about the area for things to do. He kept a smile and upbeat attitude our whole stay. The rooms were clean upon entry and the breakfast was perfect.

"Training in K-zoo ????"

4
24/07/2018

I spent two weeks in Kalamazoo training for my new job. I'd tell you what it is then I would have to kill ya. ?? The “hot” breakfast every morning was much more than a continental. Fresh eggs hot bacon sausage and potatoes. ?? The amount of craft beers and breweries for this small town of 75,000 is damn shame and crime. I had a blast made all types of new friends of all backgrounds. So Go Now to Kalamazoo... P.S. The BBQ is the bomb and I'm from North Carolina. ??

"Trip to Chicago"

5
18/07/2018

This hotel is very pleasant,the staff were polite and helpful, the appearance of the hotel presents it self as clean and organized ,our room was great,the bed was comfortable and the supplies in the bathroom were up to date.Most enjoyable.

"Great, comfortable, clean"

5
17/07/2018

We checked in and the desk attendant, Saad, went out of his way to make us feel welcome. Our room was exactly what we needed since my wife and I are both mobility impaired. Our room, and the Hotel in general, was spotless. The provided breakfast was average but kept hot and stocked up. We would most definitely stay here again!

"Family Trip for 7"

5
05/07/2018

We rented two King Suites; one for my son's family of five, and one for us. We have stayed at this location before and always have a great time. Our grandsons, 9, 7 and 3 enjoyed the "magin beds" (fold-out sofas). The staff was able to book our rooms next to one another which made it great for the kids to run between rooms. We also enjoyed have a "picnic in one of the rooms wince they are so spacious! Thanks BW for always meeting our expectations.

"A Substandard Best Western Plus"

2
20/06/2018

The night before staying at this hotel, we stayed at a Best Western Plus hotel in Woodstock, Ontario. This hotel was at the opposite end of the scale, with the previous hotel rated at five stars. The building is very nice, and the rooms are large. However, the hotel is not adequately managed, maintained, and it is not clean. For example, a sticky drink was spilled in the elevator and this wasn't cleaned up for many hours. When it was moped up, the floor mat remained with the sticky remains still underfoot. Our room was not clean, and without even a TV channel listing or hotel information. The service in the hotel was somewhere between indifferent to abrupt, not at all helpful. It seems to me that this property is going to deteriorate quickly if management and maintenance isn't improved. You can do much better than this hotel in my opinion.

Danielle P, Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry that your experience was not what you expected it to be. I can assure you that the issues you encountered are not standard. I will discuss this with our staff so that we can improve our guest services and maintain the cleanliness for the hotel. Please contact us with any other questions or concerns. We would be more than happy to do business with you in the future.

"Staff extremely rude"

1
20/06/2018

Had a very upsetting experience with front desk staff at this hotel. The girl was rude and snippy with me. She sat on the phone on a personal call discussing her kids and guys for almost 10 minutes while I stood waiting to be helped, dripping wet from the rain. When I finally walked up in front of her, she told me she was on s business call and turned her back to me. After two interactions that were rude, I cancelled my reservation and went to the holiday inn next door. They were polite and helpful, and told me they had seen numerous customers come to their hotel after negative experiences with the best western.

Danielle P, Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry that you were not pleased with your experience here. I would like to take a moment to explain a few things. I was on the phone making a reservation with a company who makes multiple reservations at a time. They are working at a local school which is why I had mentioned children. The guys we were discussing were the guys that were going to be occupying the rooms. I wanted to clarify with him who would be coming in that night. We do everything we can to accommodate an early check in like you requested. We could not get you in as early as you requested because we were sold out the previous night, it was not check out time for guests who were in the rooms, and we did not have any clean rooms available for you to check in to. We would have been able to get you checked in to a room when you came back but unfortunately that did not work out. I hope that in the future we are able to do business with you. Please contact us with any other questions or concerns. We would be happy to hear from you.

"Really overwhelmed with help!"

5
03/06/2018

Arrived at the hotel after many hours of driving only to find out that there was an issue with the way I made the reservation. Seems that I did not do it correct and was about to be charged for 2 rooms. Not sure what happened, but seniors are not the best with the electronic gizmos that the younger set is. Not to fear, Kurtisha stepped right into the fray, got the wife and I registered into one room and promised to fix the mess I had made making the reservations. The wife and I went up to the room to rest and get settled, that did not last very long at all. Once we opened the door and saw the wonderful room that we were given we could not believe our eyes. Kurtisha had given us an update and never said anything. I went right back down to the desk and she shyly said that it was for the embarrassment that I had on my face when I told her I had messed up the reservation. We had a great stay, the breakfast was excellent and of course Kurtisha had gone way out and beyond to help us enjoy our stay. It is nice to see a business that employees folks that reach beyond their own issues to assist and help others. We will be back!! Rowland Gaines

Danielle P, Front Office Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am so happy that Kurtisha was able to help you out. We look forward to having you back in the future.

"pleasant"

5
29/05/2018

pleasant stay. the bed was super comfortable. the hotel is a nice area, close to the highway but you can't hear it at all. the hotel looked cleaned and i would come back in the future. good best western

Danielle P, Front Office Manager at Best Western Plus Kalamazoo Suites, responded to this review
I appreciate the feedback. We look forward to doing business with you again.

"Dirty Room"

2
28/05/2018

It is a shame that we arrived to a filthy suite with multiple areas clearly not cleaned. Kitchenette was completely sticky everywhere you touched - even the floor. Nightstands were visibly dusty & had sticky water rings where someone's cup had been. Leftover toothpaste on bathroom faucet from the last guest. The desk person attended us, but made it seem like this is a frequent occurrance because instead of a shocked apology, she simply asked, "is it bad?" Truly a shame because it could have been a real enjoyable stay. Instead we were glad it was only one night.

Danielle P, Front Office Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry that you experienced this during your stay with us. I was truly shocked when I saw the pictures you took of the room. I offered to clean the room for you or to move you to a different room. I understand that you did not want to do either because you had your personal belongings unpacked. I can assure you that it is not a frequent occurrence to have our clean rooms left like that. We are using the pictures that you sent us as an example of how a room should not be 'cleaned'. We have gone over these concerns with our staff in hopes that it does not happen again. Please if you have any further questions or concerns do not hesitate to contact us. We look forward to any future business with you.

"Danielle has been very helpfull in all our needs."

5
18/05/2018

Our men have been working in the Grand Rapids area for several months and the only hotel we have stayed in is the Best Western. Danielle has been very helpful in working with our different weekly schedules. Thank you,

"Nice Hotel"

5
12/05/2018

I enjoyed my stay. The hotel looks refreshed. The beds were comfortable but the housekeeper could have made the bed better. If I pass through I would stay again. They have all the regular stuff, free breakfast, internet, etc etc.

"A lil vaca"

5
11/05/2018

We wanted to get out of the everyday blah... So I said... Son after school were going to the best western! I told my friend and he told his friends.. We had a pool party on a Tuesday! We both played hooky the next day!

"Good Value"

4
05/05/2018

Thew hotel is a bit upscale with bedding, towels, tissue and soap of a higher quality than than found in level two establishments. You can set the temperature in your room via a thermostat, and the entrances to each room is a carpeted interior hall. Breakfast is fine --you'd probably spend ten bucks per person if you went to a restaurant. Employees were courteous.

"Spring break family fun adventure"

3
01/05/2018

75% of staff were so friendly. It was a celebration on so many special levels. My BFF received a new heart due to congenital heart defect. And fun for my granddaughters to have a mini spring break vacation. The check out attendant was very rude and short with us. But, we shrugged it off. We will return to best Western in future. But, would be nice that the front desk staff had manners.

"Great Place"

5
28/04/2018

We stayed here for a weekend during a soccer tournament. The check-in was easy & the staff very welcoming. The room was spacious, clean, comfortable, and appeared to have been recently remodeled. We did have an issue with our thermostat, but the front desk immediately offered to give us a different room, but also offered a troubleshooting idea, which worked. The pool area was clean and fun for the kids and offered comfortable chairs for the adults.

"Getaway"

4
23/04/2018

Would stay here again. Staff very helpful. Breakfast was good for a free breakfast and stocked well. Only issue was bathroom tub drained slow and the door has gaps so you see light when you try and sleep.

"Best Western - Kzoo"

4
19/04/2018

Best Western in Kalamazoo is easy to get to, a nice place to stay, close to everything, they have comfortable beds, good size rooms with pull-out couch & kitchen available. Morning breakfast is an added bonus.

"Diamond in the rough"

4
09/04/2018

Normally when I think of Best Western I think of cheap, older, and pretty generic motel, not a hotel. At least at this location, I was dead wrong. The place seems to have been recently remodeled, a full hot breakfast, fantastically helpful and friendly staff, and a decent location. Very happy here and would return if needed. A few issues I had - a ceiling light in my room was only partially attached and hanging crooked. The bathroom door automatically shuts, so I blocked it open with a towel. The lightswitch cover in the bathroom was cracked and mounted weird, the trim for the exhaust fan was completely missing. There is a lightswitch in the room that did nothing, as well. These are cosmetic issues and won't stop me from returning or recommending. The beds were very firm, bordering on hard to be honest. However, I prefer a firm mattress and was comfortable. Not a bad place at all!

"A total disappointment"

1
06/04/2018

Hot tub down, elevator out of service, low stocked store with no vending machine, crumbs on bed upon arrival, cable satellite that goes in and out. Accompanied by unapologetic staff who looked like they hated their job. The best part was breakfast, especially the potatoes. The size and lay out of rooms, outstanding.

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry we did not meet your expectations for your stay with us. I have taken care of the staff issue by making changes in personnel and there will be a concerned staff at he front desk as we move forward. I will address the facility issues as soon as I am able. Thank you for letting me know of your concerns.

"Great stay"

5
02/04/2018

Great price. Friendly staff. VERY spacious rooms! They allowed us to check in early which helped us out a lot. Good location-close to freeway and stores but quiet area and near hiking trials and parks

"Good price for stay"

4
31/03/2018

Stayed over on a spring break road trip with family. Front desk staff was super friendly and helpful. Hotel is older, in good shape, but could definitely use an update. Floors are squeaky so if possible get a top floor. Would give a 5 but the people walking above us made quite a bit of noise. Breakfast was good for a hotel.

"Clean but noisy"

4
14/03/2018

Stayed 3/10/18 for a business trip. The room was very well appointed and super clean. The hotel has a very nice pool and very nice breakfast on the weekends. One downfall was that we stayed in room 308 which is right next to the elevator. There was a gap at the top of the door so when someone was standing at the elevator talking, it was as if they were in our room. I would stay here again, but make sure that I'm away from the elevator.

"Awesome stay"

5
13/03/2018

We just left here. Awesome stay! Big room, very clean room, didn't hear noise from anyone else and check in was quick, friendly staff and nice pool (with toys for the kids) and hot tub for the parents. One of the best places we have stayed in.

"This is great place to stay when visiting Western Michigan University!"

5
12/02/2018

I stayed here whilst visiting WMU and found the rooms well appointed and clean. The reception staff was customer focused and very accommodating. I would stay here again. There is a complimentary breakfast included.

"Comfortable and Clean"

5
11/02/2018

I loved staying at Best Western Plus in Kalamazoo! It was like a home away from home. The fridge, microwave and sink were a nice bonus. Everything was clean and comfortable. We also enjoyed the pool. They kept up with the parking lot during a big snow storm!! Well done!!

"Would stay there again!"

1
02/02/2018

Stay was ruined at check in. Employee was on her cell phone the whole check in process, barely spoke to us. Elevator was out of order and she put us on 4th floor. We are seniors and had to drag our luggage up the stairs, no offer of help.

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry the elevator went down during your stay. The owner is taking steps to repair or replace the elevator to eliminate this issue in the future. The employee issue you mentioned has been quickly dealt with and I thank you for calling it to my attention. I look forward to serving you in the future. Respectfully, JB GM

"Really well equipped!"

5
29/01/2018

This is that rare hotel with good lighting in the room and accessible electrical outlets everywhere you could possibly want them - both sides of the bed, behind and on the desk, behind the table, beside the couch and in the mini kitchen area. There is a fridge, a microwave and a coffee machine next to a small kitchen type sink. The hotel also has an indoor swimming pool of a reasonable size with a hot tub, and a small gym. The breakfast was good too, not just cereal and pastries but hot eggs, breakfast sausage and home fries. Plus waffles, yoghurt and fruit etc. We really enjoyed our stay here - thank you!

"Always a great place to stay"

5
12/01/2018

This is now our "Go To" hotel when we head to Kalamazoo. The staff is always friendly and now recognizes us when we walk in the door. Although we don't always get a chance, we try to make use of the pool and other amenities when we stay.

"Great Deal"

5
09/01/2018

We've stayed here several times and will continue to do so as long as my son is at WMU. Great hotel, big rooms, comfy beds, excellent location to WMU campus. The room is nicely decorated and clean and is the bathroom. The lobby is warm and inviting with a fireplace.

"Excellent hotel with bargain rates near the WMU Parkview Campus"

5
09/01/2018

I have stayed at this hotel for decades while participating in events at Western Michigan University. It is located less than two miles from the Parkview Campus which features the Engineering School, Pilot Plants and Research Park. This is an excellent hotel with bargain rates. I recommend it to my consulting clients when we are running pilot plant trials. It is also convenient to the WMU Main Campus as restaurants on Stadium Drive.

"Wonderful stay in King Suite"

5
28/11/2017

I travel with my elderly and frail Mom. The King Suite made the stay comfortable for both of us. Having a bedroom separate from the living room/kitchenette allowed her comfort while going to bed early and still allowed me the comfort of staying up later, watching television and reading. Finding a reasonably priced suite isn't easy. This is a wonderful option in the Kalamazoo area.

"Excellent"

5
28/11/2017

Great place to stay. Staff and cleanliness was excellent. Will stay there again. Already have a booked another room for New Years . The breakfast was also very worth the stay. I have stayed in many hotels. This was by far the best. Enjoyed the amenities. The indoor pool is very clean and nice as is the fitness room.

"Not what I expected!"

3
24/11/2017

My husband and I stayed at this hotel Thanksgiving night due to spending time with family. The room was not clean, lots of things in need of repair. Room was huge, a suite. The biggest complaint was the noice coming from hallway, kids running up and down hallway and adults talking loud until well past midnight! We went down for breakfast and the area was messy and not appetizing.

"Skating competition"

4
19/11/2017

The room was very dark needed brighter bulbs. The elevator was very slow and very loud. Bed was so so. Staff was very helpful with the children needing rooms for team lunch and doing hair and makeup. Breakfast was good.

"Rude front desk"

3
18/11/2017

Rooms were very clean. Front desk staff was rude and was constantly texting while people were checking in. Acted bothered when asked questions. Lobby was cozy. Pool was not useable. Breakfast was reasonably fresh.

"Not a bad place to stay but could improve"

3
13/11/2017

Positives: spacious rooms, quiet, decent breakfast choices, conveniently located, check in staff informative and friendly. Negatives: Room not cleaned during 2 night stay, hot pretzel stuffed in heat register, brown water for half of stay.

"Stay at your own risk"

1
12/11/2017

Positive: - Nice bed, TV, and decent breakfast Negative: - Security. Witnessed a drug deal right by my parking spot. - Old blood stains on the sheets and mascara on the towels. - NO HOT WATER in the showers. - Over chlorinated pool and green hot tub. - Very noisy. Car was honking horn for 3 min at 9:30 pm near the front desk. Thin walls so you can hear loud people in the hall and above you.

James B, Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry for the difficulties you encountered during your stay. I have addressed your concerns with the staff and the staff now has a better understanding of how one failed detailed can cause a guest to have a poor experience. Thank you for letting me know of your issues. Your input is a valuable tool to help us deliver better guest service as we move forward.

"Best Western Plus Kalamazoo"

5
04/11/2017

The Best Western Plus Kalamazoo on 11th Street has some of the finest Premium suites I have ever stayed in. The bedroom has a King bed with a big screen TV and bathroom. The living room is completely separate and has a sofa/couch another large screen TV and a kitchen area. The suite is very large and can accommodate a nice family gathering for those traveling from out of town. It is located near US 131 and WMU. Great location and a better suite.

"exceptional value"

4
03/11/2017

everything was top notch, check in, breakfast, suite, pool and check out. well worth the money and the location cant be beat. asked for extra towels- no problem. hot tub was hot and super soothing after a long day of tripping around kazoo.. free newspaper and the breakfast attendants made sure everything was just the way yo like it...

"Weekend away"

4
28/10/2017

My gf n I got a king suite. Hotel staff was very friendly and accommodating. My gf said at one point “I wish we had like 6 more pill we. “. So I called the front desk and in 5 minutes 6 more pillows showed up haha. Clean and quiet, close to everything in Kalamazoo. Definitely would stay here again. Well done BW.

"very enjoyable"

4
22/10/2017

Very good breakfast which included some good protein selections. The rooms were very spacious and clean. The Double queen suite was excellent to have a space for friends from other rooms to gather. Noisy guests above us but that was not the fault of the hotel.

"Renovation"

5
20/10/2017

I enjoyed staying at this hotel. I liked the extra space it offers. I was here for a meeting so it was convenient. The breakfast was a bit repetitive but that's honestly like that everywhere. If i am back in Kalamazoo I would consider coming back here.

"Amazing Hotel!"

5
19/10/2017

We visit Kalamazoo every year for the WMU Homecoming. We had an amazing time. The rooms are clean and spacious. My family will be back again next year. They have the standard breakfast offerings, my daughter loves the pancakes.

"Nice Place"

5
19/10/2017

Best bang for the buck. $119 for a two-room suite that included a full kitchen (full -size fridge, sink, counter with stove top, and microwave). Place was clean, help was friendly and efficient. Another thing I liked is there are patio sets under covered areas for the smokers. Continental breakfast was sub-par quality though.

"sad breakfast"

3
17/10/2017

the food was not good for breakfast and the lack of food it was stale and not good at all the pool was not clean and no extra blanket for the pull out bad . I have stayed many times and not had any trouble before . It is very close to my daughter so its its conveinant for me

"Kzoo Go Bronco's WMU"

5
16/10/2017

We love this hotel in Kalamazoo. The rooms are always clean. Beds are comfortable. Close to main highways. easy access. Staff always pleasant.The rooms are very spacious. Love the fact they have irons-sounds weird but love my clothes looking good

"Bed....Bugs...."

1
13/10/2017

I was only in Kalamazoo because the transmission in my car went on our way back to Canada, from Chicago, and I had to wait for Honda (USA and Honda Canada) to sort out the warranty stuff and get it fixed. As such, I didn't know how many nights I would be staying, so I was booking one night at a time (I sent my wife home on the train, so this hotel stay was for just me). I actually checked into the hotel on October 9th. My first night's room (king bed, room 218) was clean and did the trick. However, one of the giant hotel spotlights was right outside my room/window, and even with the curtains closed, my room was still quite bright all night. October 10th, I moved to room 411 on the other side of the hotel with no spotlights shining in my room. When closing my curtains mid-day, I killed one bug (junebug, perhaps?) and didn't think much of it. I went to sleep around 1130, and woke up around 130am with something crawling on me. I quickly turned the lights on and knocked 3 bed bugs off of me. In moving the excess pillows off the bed, I found 2 more. I went to reception and asked for a new room/my money back (so I could go elsewhere), and was given access to room 305 (2x queen beds). I went there and tore the bed apart to make sure it was clean, which it was, and ultimately moved my stuff at close to 2am in the morning. However, try going back to sleep after waking up this way. In looking around Kalamazoo for other accommodations, unfortunately (for me) I was unable to find anything. October 11th, I stayed once more in Room 305, but certainly on high alert for more critters. Luckily my vehicle was ready first thing the next morning (Oct 12), so I was able to hightail it out of there. The day staff was pleasant and helpful. While the night staff was 'OK', anytime I passed through the lobby, it absolutely stunk of cigarette smoke. If I hadn't seen her standing right outside the doors smoking, I would have though she was smoking at the front desk. During one of my trips to the Front Desk, she opened the door and told me she'd be right there to assist me (she had to finish her smoke). Not a good location either - There are no food options (other than a gas station) within 1-2 KM, and no sidewalks to/from the hotel. While I hope I never have to travel to Kalamazoo again, I certainly will not return to this Best Western. When I figure out where else to share this feedback, I plan to do so -- it was not a pleasant experience, to say the least.

Kalamazoo S, Manager at Best Western Plus Kalamazoo Suites, responded to this review
We are extremely sorry for your experience with "stink bugs". Every fall season they attempt to get in buildings for the warmer temperature. This only last a couple days seasonally and we do our best to contain and mitigate the problem. We are working to correct every issue you have brought up and we will be using your comments for staff training. Also there are a number of nearby restaurants near by to our hotel including Rykes (American Eatery) and the 11th St. Grill. Our staff will gladly provide you a list of additional options in our local area.

"Worst Hotel Stay in My entire Life"

1
10/10/2017

If I could give a -100, I would. I rarely right reviews of hotels, even when I have bad experiences, and I have had a couple. But this just had to be the worst experience, in fact at some point I thought someone was playing a practical joke on me. First off, I could barely sleep at night because the room I was in had some weird large bugs, I'm no scientist but they are outdoor bugs that are attracted to light at night. So, I was okay with killing the first one, but then two, three, four, five. It became too much, and they are very loud bugs so when they fly around, it keeps you up at night. I took some pictures of these insects. So I spent a good chunk of my night waking up to these insects. Anyway, what did it for me was the housekeeping stuff. If you could rate the worlds most unprofessional housekeeping staff, you will find them here. Very loud, they woke me up in the morning because I could hear them talking in the hallway. They were using curse words as they spoke to each other, and they were just unreasonably loud. Very unprofessional. Now this is where it got worse for me: One of them starts playing music on their phone, and starts singing/raping to the song. Now, I would be okay if they were humming, and the music wasn't too loud, but they were singing quite loud, obnoxiously loud, and this said song had profanity, so if I had kids with me, I can only imagine the horror. This was by far my worst experience, especially because I've stayed in this hotel in the past and I always loved it, in fact it used to be my favorite hotel in Kalamazoo. I left the hotel feeling very, very disappointed.

"Great place to stay"

5
09/10/2017

This is my #1 location to stay wen I'm in Kalamazoo. The rooms are spacious will excellent amenities. Also made use of the indoor pool. Breakfast is very good and varied making it hard to not find something for everyone. Will definitely stay again.

"This is not a Plus hotel yet"

2
05/10/2017

I'm a gold member with Best Western and found this hotel was not at the level of a plus. We saw several rooms, all updated except for the beds which sagged horribly. I'm not sure Best Western would approve of this at their base level. Our shower was tepid at best and the management replied the water heater guys were there looking into it. The management was unable to offer a satisfactory discount because there was no management on the site. For those who watch my reviews you'll see we had a few bad hotel stays this trip. I wish it had been different but the reality is that the bed is central to a hotel stay and the rooms we were shown all had very old beds with obvious depressions in the beds with a high edge at the side. We wound up with a room with one good bed and the other shot and had to settle for it given how late it was. The front desk was very responsive and understanding and even called up to make sure things were okay and offered to keep trying other rooms. Again there was no management in the morning to properly offset the cost. I will follow up with Best Western directly. If you are accustomed to BW plus this spot does not rise to that standard yet. The bed seems to be the last remaining upgrade needed as well as hot water for the shower. The staff was great and the upgrades are coming along. I would not stay here without confirming a new mattress was in place.

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
We are in the process of finalizing the last upgrades to the hotel and expect to finished by mid December. The hot water system was just replaced and that is no longer an issue and I am sorry that you did you did not experience the best service that we strive to offer on a daily basis. I hope you will choose to stay with us again so that we can show the improvements iin the property. Respectfully, JB GM

"Probably fine if you don't want breakfast or a friendly desk clerk"

2
03/10/2017

Don't stay here if you expect there to be food available during their posted breakfast hours. Front desk clerk is in serious need of some customer service skills. My family had gone down to breakfast at 9:30 (breakfast hours ran until 10am) there was not enough hot or cold food for the three of us (2 pcs of sausage in the whole pan, no eggs - pan empty, no bagels, minimal toast, 2 muffins, milk empty, pancake machine broken, etc) when I complained to front desk -clerk simply rolled her eyes at me and said "well there's only one person working over there". No apology, nothing! Other guests said it was the same the morning before so that must just be how they roll. I always enjoyed staying there when in Kalamazoo but I sure won't next time!

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Thank you for your feed back. I take guest service and guest input very seriously and use the feedback to make us better. I have made personnel changes in the breakfast area and the problems you encountered will not happen again as we move forward in our efforts to deliver excellent guest service. On behalf of the entire staff I apologize for lack of service you encountered. Respectfully JB GM

"No hot water but did credit my bill"

4
28/09/2017

Shower did not have hot running water. they stated they had issues with the water in the morning. they took money off my bill to account for no hot water. Overall was satisfied. was a clean hotel and work the money.

"Sister weekend"

5
19/09/2017

This location gave us easy access to our destinations. Staff very friendly and helpful in making our stay a great one. Hotel accommodations very nice. We did have one small issue during our stay but staff and management resolved it very quickly and exceeded our expectations.

"our stay was OK"

3
13/09/2017

The hotel was OK. The sofa bed was uncomfortable (my body was resting on the metal supports - not enough mattress thickness to eliminate the metal supports coming through). The hot breakfast was too limited in selection - cooked eggs and biscuits and gravy. The self-serve pancake maker was not working all 3 days. The water dispenser was not working.

"Great 3 day get away"

4
11/09/2017

This BW exceeded our expectations ,,it was clean, lovely room, well maintained grounds,,hall carpets clean,,fresh smelling,,no over flowing trash cans outside.The staff was very helpful and they all looked very clean and I did not see them standing right outside the hotel smoking,,I HATE walking thur the staffs smoke,,,right outside the doors.

"Good stay"

3
07/09/2017

Stayed here one night two adults and four kids under 10yrs old while driving between Ontario and Illinois. Wit was a pleasant stay, seemed clean, pool was crowded and a bit murky but the room and service was excellent; it was an affordable and comfortable stay.

"Great stay"

4
13/08/2017

Room was great, pool was fine, breakfast was okay, however location of hotel is a little hidden. Had to take several backroada off of I-94 to get to the hotel. Staff were mostly friendly. Elevator was slow.

"nice place to stay"

4
10/08/2017

this Best Western has been my choice of hotels to stay at in the Kalamazoo area for the past 7 years. They have recently remodeled and have some restrictions now that make the stay even more enjoyable.

"Long Term Stay"

5
10/08/2017

We had a wonderful stay. Our company chose this hotel for us to stay. We stayed for about a month at the hotel. very nice people. they helped us with everything we needed. Hopefully our company send us here again

"Clean and comfortable. Reasonable price and good location. Breakfast, Internet & parking incl."

4
09/08/2017

Clean and comfortable. Reasonable price and good location. Breakfast, Internet & parking incl. Lots of options for breakfast including a do-it-yourself pancake machine. Boiled eggs of fried (very hard fried). Good biscuits and gravy. Fruit, bagels, etc. Good location. Near Western Michigan University sports expansions and, a short drive to Kalamazoo downtown, Oakwood area, or Portage. Internet worked fine, plenty of parking, helpful staff. Only negative was a pool towel left in the elevator remained all evening and part of the next morning. Room was large and clean.

"Long term stay"

4
07/08/2017

The staff is very friendly and accommodating. The Breakfast is adequate. Jeannie who works on Mon and Tues does an excellent job. The furniture does need some updating. the mattress does have dips in it and the couch is not very comfortable. The kitchen area needs better lighting.

"Terrible"

1
06/08/2017

Dont stay here unless you have to. What else can Is ay its dirty and dark and smelly. Dont stay unless you have to. This hotel needs to be updated badly. It looks like they spent some money on lobby, but you dont stay in the lobby. its a facade.

"Yuck."

1
23/07/2017

Nothing like arriving to a dirty room... especially for the ridiculous price. Bathroom was dirty, beds uncomfortable with giant dips in them, elevator was out of service temporarily and seemed to be on its last leg.

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
You asked if I read your review and I can absolutely say that I read every review and take them very seriously. I do use all guest input to fix the things I can immediately and plan to fix the things out of my control as soon as possible. While I do not like guest complaints I need to hear them because they are the truest indicator of how we are truly doing. In your case we did poorly and we will strive to improve so that if you choose to stay with us again, we will exceed your expectations.

"Weekend Getaway with Grandchildren"

5
16/07/2017

We had a wonderful stay here. The staff is always helpful. We only had one issue this time. One television in the suite had volume issues. We asked 3 times for it to be fixed, but it never got resolved.

"Good stay"

4
13/07/2017

Good hotel, excellent staff. Very Clean, good amenities. We were there for a funeral and having a no hassle check in and a comfortable room made the situation better. Would return for leisure visit. Much better then the last hotel we stayed in!!!!

"House keeping did not clean second day"

1
13/07/2017

House keeping came and vacuumed that was absolutely it. They did not grab the dirty towels or make the beds. While I was gone a resident came and knocked on my door complaining of noise, however it was just a normal 3 and 5 year boys. My mother there grandmother was there with them. Thank God I was not because things would not have been good!

James B, Manager at Best Western Plus Kalamazoo Suites, responded to this review
I am sorry you did not receive our usual excellent housekeeping service. I will take this up with the housekeeping manager immediately. Thank you for taking the time to let me know of your issues and know that I take guest input very seriously and will use your experience to make us a better hotel for your next visit. Respectfully,

"Best Western Galleria Inn and Suites Memphis"

5
11/07/2017

I would stay there again. Everything was very good. They were busy for Sunday night which is weird. The telephone booking wasn't handled well directly at the location, so I went through the Best Western main reservations. That was fine. Hotel was great though.

"Great Stay"

5
10/07/2017

This hotel met all our expectations and more. We were a family of 4 and found the location and amenities excellent The room was spacious and accommodated my daughter and granddaughters very comfortably.

"Great Hotel"

5
08/07/2017

I got to town late and needed a room, the front desk staff got me a great room and price. The pool was kept open late because our kids wanted to swim. The breakfast was ready early and the coffee was on 24/7. I used the washer and dryer both worked great.

"Average Hotel"

3
01/07/2017

Average hotel - Not as publicized or as reviewed. Room lighting was very low, rooms did not lock properly. Breakfast miss the variety. Same menu all the days. Lift is a joke and makes lot of noise and shakes. Walls are thin and you could hear anything happening next door and outside - people using lift, slamming and knocking doors

"Comfortable and Reasonably Priced"

5
30/06/2017

Quiet and we really enjoyed the hot Breakfast! We plan to return in the Fall 2017. I felt the price of the room was reasonable and it was very clean and updated. We travel to Michigan twice a year and will stay here again!!

"Ask for Tristan"

5
25/06/2017

Tristan made my reservation, called me back FROM HOME to answer my questions regarding my reservations and she was there (like she promised) to greet us with a smile when we arrived. I will be back to see her (like I promised) the next time I'm in town.

"Awesome place and great people "

5
17/06/2017

You should really visit this hotel and all the workers show kindness and compation to the costermers and becca (one of the greatest people) helped the most. She is really social while doing her job you can tell she loves to do it.

"Great Place !"

5
13/06/2017

BW Kalamazoo is conveniently located near WMU. Its very clean and the staff members are very friendly. I love the larger rooms and kitchen amenities. The beds are very comfortable and we enjoyed being able to kickback and watch TV from the sofa rather than the bed. Just like home!

"Brenda trip"

5
08/06/2017

I enjoyed my stay I would recommend my family and friends to stay at one of your locations the bed was extremely comfy the room was tidy and clean it was easy check in and out the staff was super friendly

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
On behalf of our friendly staff we would like to thank you for choosing to stay with us and look forward to seeing you in thew future.

"Great hotel"

5
06/06/2017

Great, update hotel. Rooms were plenty spacey enough. It seemed to be a very busy weekend during our stay. Becca was polite and friendly and handled everything very professionally and attentively. Will recommend to others.

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Thank you very much for your kind words and especially for recognizing Becca at the front desk. She tries very hard to deliver excellent guest service on a daily basis. She will be thrilled to know that her her efforts are being noticed. We look forward to seeing you in the future.

"Good quality for business trip"

4
27/05/2017

Was traveling for work and was satisfied with this hotel. Was automatically upgraded to a bigger room because of the length of my stay and had more than enough room (king bed, sofa, small kitchen area). Staff were friendly and accommodating. Would stay here again in the future.

"Welcoming / Comfortable Stay"

5
26/05/2017

Easy check in, polite courteoeus staff. Clean comfortable rooms. No muss, No Fuss. Relaxing room after long work day. Quiet location and enjoyable outside seating area to unwind with business associates. Close location to interstate and eating establishments for dinner. Pool / hot tub a welcomed sight to help unwind.

"Very nice"

4
18/05/2017

Spacious room with microwave and refrigerator. Clean, friendly staff, better than average free breakfast and close to WMU where we needed to be. DO recommend stating on a higher floor to minimize sound from loud feet above. Overall Hhghly recommend!

"Great time with family"

5
10/05/2017

The rain and gloom were undaunting. What better place to enjoy a daughter and three year old granddaughter! Our two rooms were a wonderful size for convievel socialization. The pool and hot tub were the focus of laughter and relaxation.

"Baseball weekend"

3
08/05/2017

Not bad, spacious room but needs a good cleaning, a complete overhaul. Curtains could use attention. If they would look around they couldn't miss what needs to be cleaned. Loved the lobby very spacious.

"Great updated hotel"

5
08/05/2017

Was told they recently remoldeled and was very impressed with the room size and the updated look and feel. The front desk was very friendly. The breakfast hit the spot. Plan to use this hotel again when I'm in the Kalamazoo area.

"Good and decent hotel"

4
08/05/2017

Reasonable priced hotel with good amenities and and great location next to all major stores. Hot Breakfast was good and the pool was excellent, my kid enjoyed the stay very much. Would definitely recommend this hotel and if there is a chance would stay at this hotel.

"Great front desk gal "

5
06/05/2017

The front desk gal, Becca, was dealing with a difficult customer when we arrived to check in. We were very impressed at how she handled the situation. The room we were put in was very nice. We will definitely return.

"Beautiful room"

5
04/05/2017

We stayed here some time back, but it is new and improved. We were delighted with our room, which was spacious, tastefully decorated and very clean. The breakfast area was large, airy and offered a wide variety of food for all appetites. Definitely on our repeat visit list.

"Funn Weekend!"

5
01/05/2017

We stayed on a satruday and sunday. Our kids loved the hotel, thats the most important thing. Breakfast was nice, they have pancakes and toppings, etc. Our daughter just started at KVCC so we will definietly be back.

Kalamazoo S, Manager at Best Western Plus Kalamazoo Suites, responded to this review
Thank you for sharing your experience at Best Western Plus, Kalamazoo! We look forward to accommodating your hospitality needs in the near future!

"Great Value and Spacious"

5
01/05/2017

The hotel was clean and staff was friendly. The rooms were also very spacious. We enjoyed swimming in the pool and the breakfast was also very nice. I would recommend this hotel to others coming to Kalamazoo area.

"Good potential but some kinks to work out, need a more thorough cleaning crew. There are options for gathering with grou"

2
28/04/2017

Good potential but some kinks to work out, need a more thorough cleaning crew. There are options for gathering with group including a conference room. Seems to attract a mixed crowd which only became an issue during the wee hours of the night...

James B, General Manager at Best Western Plus Kalamazoo Suites, responded to this review
Jason, I appreciate you taking the time to let me know about your recent stay. I agree that the hotel has great potential and we are doing our best to realize that potential everyday. I have shared your cleanliness comment with the staff and we will strive to do even better so that you will see an improvement if you will allow us to be at your service in the future. Thank you

"Just ok"

3
22/04/2017

The ac/heater did not work and the towels were yellow in color. Tried calling the desk no one answeres. Went downstairs rang bell wanted for about 10 min and then left. Bed was bumpy. It was ok for just an ovwrnight. Breakfast was nothing special. Hotel staff was nice. The Wi-Fi worked really good.

"Very nice stay"

5
17/04/2017

Very nice stay, reasonably priced for the value. Clean and comfy beds, too! Came here to visit my daughter at Western, staff was accommodating and felt safe staying there alone. Would stay there again .

Kalamazoo S, Front Office Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Traveler, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 269.350.5522. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tristan B Front Office Manager Best Western Plus Kalamazoo Suites

"Great Value for price"

5
12/04/2017

The hotel staff was friendly and helpful, the room was immaculate and comfortable. The included breakfast buffet was very nice with an excellent variety of items that were kept fresh and well stocked. The location is very close to Western which was our destination.

James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you so much for the kind words and taking the time to let us know how much you enjoyed your stay. The staff at the Best Western Plus Kalamazoo takes pride in making our guests feel welcome and at home. Thank you again from the entire staff.

"Wonderful"

5
14/03/2017

The property is amazing. The staff is amazing and breakfast is great. My company has just added it as an approved Hotel for when I travel. Keep the good work. I especially enjoy there large rooms and modern look.

James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
The staff and I want to thank you for kind words and look forward to being of service to you and your co-workers in future. Thank you for choosing the Best Western Plus Kalamazoo Suites.

"Not problem solvers"

1
11/03/2017

Made reservation on First Merit cc. by the time of my trip Huntington bought out First Merit. Guy at check in would not except new cc as it was not the card room was made. Also wouldn't except rate. He couldn't rationalize that bank reissued cards. Also room smelled terribly of weed and I had two babies with me. Food smashed into carpet, someone's used soap still in the shower, pizza crust on the business table. We addressed issues with same check in guy. It took 4 hours to get someone to re clean the room. Pool area had mold around edges of walls and floor. Very disappointed

James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
We are so sorry that we did not deliver the high quality of guest service that we strive for every day. I have shared your feed back with the housekeeping and front desk and will use your comments to make us a better hotel. Thank you for letting me know of your problems so that I can address them. Respectfully

"Amazing"

5
09/03/2017

This location is beautiful, very clean, and Jim and the entire staff made our stay comfortable and pleasant. They went out of their way to accommodate our needs with the friendliest services. I highly recommend this hotel and look forward to future stays.

James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you on behalf of the entire staff. It was a pleasure having you as our guest and we look forward to seeing you in the future.

"Dance competition family!"

3
06/03/2017

Overall, a good stay. Convenient location with decent price, close to restaurants, shopping and Miller Auditorium. Pool area was clean, as was guest room. Kitchen area, definitely a plus. Parking is sufficient.

"get away"

5
23/11/2016

nice pool and hot tub, good breakfast . rooms were clean and comfortable. a good value for the price, located in a safe part of Kalamazoo Michigan. close to shoppinf and restaurants. cose to Western Michigan University

"Excellent!!"

5
21/11/2016

Great hotel great service. Very clean. Bed was so comfy and room was amazing. Staff very friendly. Need more parking spaces but overall experience was top notch. Breakfast options were nice and very clean area. Coffee was good too !

"2nd visit"

4
30/10/2016

Our stay here was very nice once again. The breakfast was on point especially with the biscuits and gravy and we slept peacefully. The pool wasn't open so that was disappointing but it was understandable as it was being freshly painted.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for choosing to return to our hotel a second time while visiting Kalamazoo. Thank you for the kind words. We apologize that the pool was closed for updating. There is never a good time to update the pool and we are sorry that it happened during your last visit. We hope to see you again and thank you again for choosing to stay with us. Sincerely, Duane Zuber Best Western Kalamazoo

"Fair and affordable, Spartan room decor"

3
29/10/2016

We needed a simple affordable stop while attending a wedding. Halls and lobby look like they have been recently remodeled. The rooms are a little long in the tooth. No decor. Bathroom is a little dated and some fixtures need maintenance. Toilet Paper holder was falling out of the wall. Breakfast area was nice and the food met expectations. Overall this was a little below my expectations of the BestWestern Brand The desk staff were friendly checking in and out.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and your business. We are finishing up our property renovations and we apologize that your room was one of the last rooms to be renovated. We hope that you will visit us again in the near future and be able to experience the renovated hotel on your next visit. Again, thank you for your comments as it helps us better improve and exceed our guests expectations. Sincerely, Duane Zuber Best Western Plus Kalamazoo

"Great Quality for the Money"

4
25/10/2016

In town for conference and end up here as an overflow. Very pleased with the room and the staff was great. Had to wait a bit for the hot water each day but we enjoyed our stay. Breakfast is outstanding.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and choosing to stay with us while in Kalamazoo. We are very happy that you enjoyed your stay . We apologize for the delay in hot water to the room. We have since corrected the problem. We hope to see you again soon. Sincerely, Duane Zuber Best Western Plus Kalamazoo

"great experience"

5
23/09/2016

Great room, comfortable beds, quiet area of town but easy access to freeways and shopping. Would absolutely stay here again. The housekeeping staff went out of their way to be helpful with more towels and coffee pods. The size of the room was great.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and choosing to stay with us. We are very happy that you found the team helpful and that you liked the amenities we provide at the hotel. We would agree with you that we have a great location which is close to shopping, restaurants, and other attractions. We hope to serve you again. Duane Zuber Best Western Plus Kalamazoo

"Surprised"

4
16/09/2016

I had read plenty of reviews that were not very good on this hotel. I was surprised. I had a clean and nice room. I didn't see any of the issues people were talking about. I think it was just remodeled, maybe that was the difference. I will stay here again

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your business and your kind words. Yes the hotel has gone through an extensive renovation with new leadership. We are happy that you enjoyed your stay and enjoyed the upgraded rooms. We hear complements every day on how beautiful the hotel is and are excited that you feel the same. We hope to see you again the next time your travels bring you to Kalamazoo and hope you enjoy the rest of your week. Duane Zuber Best Western Kalamazoo

"I Miss being able to stay Here"

5
10/09/2016

I use to stay here every time I was in Kalamazoo. I was so sad when I found out we are no longer welcome because our occupation we always have dogs with us and their change in policy of no longer welcoming dogs left us looking for a new place to stay....On September 2 however we were in Michigan dropping a dog off, It was the start of labor day week end and the traffic was horrible so we decided to stay at our favorite Hotel. Like always the staff was friendly and accommodating . Our room was clean and comfortable. We were one the fourth floor which was perfect for Friday night. We were so happy at check out when the staff had express how much they have miss us it was good feeling to know they missed us staying there as much as we miss staying here. As well as they missed our beautiful well behaved dogs. Thank you for letting us know we are missed.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your review and staying with us. We apologize that the hotel has gone pet free. We that you for your business and if we can help you find a pet friendly hotel please let us know. Duane Zuber Best Western Plus

"Doing their best, a work in progress."

3
05/09/2016

Booked a suite for two nights. Newly remodeled. New carpet, paint TV. The old still shows through. They are still working on it. Staff were great. Breakfast was good. Room was clean as was the rest of the property. The furniture was worn. The "suite" was roomy but not put together well. Lots of unused space. I would stay again as I think it was a bargain. Location is great just off 131 yet in a quite neighborhood. Lots of food and breweries nearby. We used uber to do our "crawl".

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your comments and your business. We appreciate the kind words about the renovations. We are thrilled that you found the staff great and the breakfast good. We agree that we have one of the best locations in town. We look forward to seeing you again. Duane Zuber Best Western Plus Kalamazoo

"BW hotel review"

5
04/09/2016

after being on the road for almost two weeks and staying at only best western hotels this was by far the best -BW hotel of all I would recommend this BW hands down. If and when I ever venture back that way I will definitely plan on staying there again

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your kind words and choosing to stay with us while in Kalamazoo. We are happy that you enjoyed your stay and that you think we are one of the best Best Westerns in the country. We look forward to serving you again. Duane Zuber Best Western Plus Kalamazoo

"Pretty Nice place to stay"

4
15/08/2016

The rooms were very clean and spacious. Check in process was good, lots of people checking in at one time. The had a problem with the key making machine, had to return to the front deck several times over the weekend. All in all a good facility and I would stay here again.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Jay S, Thank you for your online review. We are happy that you found the rooms very clean and spacious. Thank you for letting us know about the key machine. We will have that addressed immediately. Sincerely, Duane Zuber Best Western Kalamazoo

"Nice place to stay"

4
12/08/2016

This was a nice place to stay. Close to freeway, clean, friendly staff. No problems to speak of. Signage to hotel was not too evident, so we drove past the street. But, it was easy to find our way back to it. Would stay here again if in the area.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your review and choosing to stay with us at the Best Western Plus Kalamazoo. We are happy that you found the hotel clean and the team members friendly. We look forward to serving you again and hope you have a wonderful week. Duane Zuber Best Western Plus Kalamazoo

"A very comfortable and modern hotel"

5
12/08/2016

This hotel is nearing completion on remodeling. Room was spacious and modern. The lobby is large and inviting, and the staff was professional and courteous. Parking was ample. Many good rstaurants nearby.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your business and your review of our hotel. We are happy that you found the hotel room spacious and modern. We thank you for the kind words about our team members and we will be sure to pass your comments along. Thank you again and we look forward to serving you again. Sincerely, Duane Zuber Best Western Plus Kalamazoo

"BW Kalamazoo"

5
11/08/2016

Clerk was kind and helpful. I liked that you could purchase snacks and drinks at the front desk . Left before breakfast, no review , wi fi great , location was in a quite area , lots of places to eat around the area

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and your kind words about our hotel. We are happy that you found the internet great and enjoyed the marketplace. We hope to serve you again. Duane Zuber Best Western PLUS Kalamazoo

"WIll stay again"

4
05/08/2016

I stayed at this hotel for two nights recently when I was in town for business. The outside was not overly appealing and there were crews outside as they were renovating the hotel. I was surprised when I walked in to find that the hotel was very appealing on the inside. The front desk was very helpful and efficient to check in with and at checkout I was very pleased as they made quick work as I had to catch a 5:00 a.m. flight. I have zero complaints about the room as it was very nice and comfortable. The continental breakfast was more than adequate. There was noise from the construction but that is going to happen when you want to upgrade and I had no issue with it as it was all during the day. The only negative was the elevator was very slow and I kept thinking it was going to get stuck. They also offered in my opinion an excellent rate. I plan on staying here each time I am in town.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for choosing to stay with us and your online review. We are very happy that you enjoyed your stay with us and and will be staying with us again. We thank you for the kind words on how the front desk team members were helpful and efficient. We hope you had a wonderful flight and look forward to seeing you again Duane Zuber Best Western PLUS Kalamazoo

"Our place to stay in Kalamazoo"

4
31/07/2016

We visit regularly Kalamazoo because it is the site of the Medieval Conference in May for 4 years now,. Clean, nice hotel with the helpful stuff. Rooms are spacious, clean, equipped with refrigerators and microwaves. Hot tub is just a bonus.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and your business. We appreciate the opportunity to serve you. We are thrilled that you found the hotel clean and the staff helpful. We look forward to seeing you again soon Duane Zuber Best Western PLUS Kalamazoo

"Very nice stay"

4
28/07/2016

My wife and I stayed here recently and we both loved the room. Microwave and fridge in a large room. Room was clean and beds and bedding were above average. Good location and great prices make this hotel a no-brainer.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review. We are very happy to hear that you enjoyed the room. We pride ourselves on being the best value in Kalamazoo and glad you found that to be the case. We look forward to serving you again soon. Duane Zuber Best Western PLUS Kalamazoo

"STILL renovating..."

3
27/07/2016

I keep hoping the renovations to this hotel will be completed...but they aren't. This is the 3rd time we've stayed at this location since April 2015. Love the location: easy access to highway; close to Western Michigan University. Room was clean and bed was comfortable. Breakfast was good with the usual choices: sausage links, French toast, fresh fruit, cereal, waffle maker, etc. When we pulled in the parking lot the large waste receptacles were the first clue that the renovations were not completed. We had an event at WMU that we needed to attend Friday night and when we returned, parking was extremely limited. This was due to a second large waste receptacle and a large travel trailer set up in the lot on the backside of the hotel. Trailer was being used (carpenters?) as an electrical cord ran from the hotel to the trailer. Also, a pickup truck connect to another trailer parked across several would-be parking spots. We had a room on the 1st floor and I was okay with that...the stairwell was closed for renovations. Seems dangerous. I like the hotel, just wished they would get the construction completed! On another note, I really don't like the new "BW" sign that corporate has decided to use. Reminds me of "DQ".

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for the online review and choosing to stay with us for a third time this year alone. We are happy that you found the hotel to be clean and comfortable. We apologize for the renovation work and the inconvience it may have caused. To better serve our guests after having renovated all of the rooms we are now finishing replacing all of the carpet in the lobby, stiarwells, and hallways. Thank you for your patience. We hope to see you again soon and look forward to you enjoying the completely renovated hotel. Duane Zuber Best Western PLUS Kalamaoo

"Nice Hotel - could use a more caring staff"

3
27/07/2016

Property is nearly new or newly remodelled. Excellent location. Room for the price is great. In fact with a decent staff this could be an excellent hotel. While eating breakfast close to 9 the staff literally took food away as we were reaching for it. On checkout the staff was no where to be found and we had to wait 5-10 minutes to check out. Great hotel. Just hire better staff and you will love this place

"Music Seminar"

4
25/07/2016

We stayed here during the summer of 2015, and the hotel needed some TLC. Since then, it has been nicely renovated. Very convenient to Western Michigan University in a quiet location. All staff members were pleasant and helpful. Convenient to highway without road noise.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for choosing to stay with us during the music seminar at Western Michigan. We are pleased to find that you found the room nicely removed and the team members pleasant and helpful. We look forward to seeing you next year and thank you again for your business. Duane Zuber Best Western PLUS Kalamazoo

"Good hotel"

4
23/07/2016

We had a good stay here. The room was modern and clean. The bed comfortable. The staff were friendly. The breakfast was nice. The pool was clean. I didn't have any complaints. The location, just off the highway, is good if you're passing through kalamazoo.

"Very Good Hotel with Excellent Service"

4
12/07/2016

This was one of the best hotels and also the room we stayed so far in other BW and other Brand Hotels. The location of this hotel is also very convenient close to the Highway & not far away from amenities.

"Great Staff"

4
10/07/2016

Staff was very pleasant and the hotel was a little dated everything was clean and the breakfast was great. Rooms are huge and the pool was kept relatively clean. After a long drive I wanted to relax in the pool and it closed at 10. It was 9:45 when I checked in and asked if we had time to jump in. They said of course and I promised them it wouldn't be long and we jumped in and out. Will stay here again if in the area.

"Repeat stay several years later"

4
08/07/2016

I have stayed at this property several times in the past and had the chance to stay there again recently for a night. The hotel hasn't changed much since my earlier visits with the same room decor. This was changing as renovations were going on inside the hotel, just not yet on the floor where I stayed. I wish I had been in one of the updated rooms so that I could give an up-to-date review. The room we were in certainly needed some attention since it has been at least 3 years since I was at the property. The sleep quality was very good, with little to no road noise from the nearby 131 highway. Noise within the hotel from other guests was also very low, enough so that I thought occupancy must have been low until I saw the number of cars in the parking lot the following morning. Breakfast was good, with a mix of hot and cold foods and a good selection of both. I felt the pricing was fair for the property but also feel that the updating is needed and probably a bit overdue.

"Great Stay!"

5
05/07/2016

We've stayed here three times over the past year and have had a great experience every time. The rooms are clean, the breakfast is great, and the staff is amazingly helpful! The last time we went through, we stopped there but there were no rooms available. The front desk called around and found a place for us. We love the location - nice and quiet but near the university and major roads.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for choosing to stay at the Best Western Kalamazoo when your travels bring you to Kalalmazoo. We are thrilled that you find the rooms clean, our team members helpful, and breakfast great. We look forward to seeing you the next time you return to Kalamazoo. Best Western Team

"NEEDS SOME TLC!!!"

3
01/07/2016

First time staying at this hotel. Would look for a different hotel if we visit Kalamazoo again. It was not awful, it just was not what I expected it to be. The bed was very comfy........breakfast buffet was not good. Front desk gal was very helpful!

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and giving us an opportunity to serve you. If you could help us by calling (269) 350-5522 and ask for Greg we would like to discuss your stay in greater detail. Our goal is to be the best value in Kalamazoo and we want to ensure everyone has an enjoyable time while staying at the hotel. Sincerely, Best Western Team

"Disappointed"

2
27/06/2016

Our room had not been vacuumed or dusted. .crumbs, lint, etc., were on the floor as well as tags from new clothing that a previous guest had left. After complaining about lack of cleanliness we were moved to a "clean/ready" room down the hall. Altho the staff was apologetic and our bill reduced 40%.. we were not too impressed with any aspect of our stay. Second room had duct tape at threshold, headboard was in bad shape, no hair dryer. Hallways and stairs in motel looked like they hadn't seen a vacuum for a while, and baseboards were filthy. Sign in lobby said they were in process of some renovations so guess keeping the place clean had been put on the back burner.

"Room did not match reservation"

3
20/06/2016

We arrived at the hotel and had to wait for 10 minutes for someone to be back at the desk for check in on a Saturday evening. We got our room, but it did not match our reservation. We reserved a double queen suite and only received a single king suite. The hotel is currently being renovated. The air conditioning kept turning back up during the night and not holding the temperature as set.

"Overall Very Good"

4
20/06/2016

This hotel was very clean and nice. We stayed in a king suite and the presentation was very nice. The breakfast was also good. My only complaint was that the staff cussed way to much in front of guest, including my boyfriend and I. Also the bathroom door in my room was broken, but that was the only thing that I had problems with. Overall I would stay here again.

"A very nice overniight stay"

5
16/06/2016

Just one night but it was very enjoyable. Lobby and breakfast area are nice with view of the indoor pool. Room was very large with good sized fridge and microwave. Bed and linens were super comfortable. Temperature control quiet and efficient. Breakfast great..lots of selections including big bowl of fresh fruit. Dining area is quite large with plenty of room for everyone. Staff couldn't have been nicer including the breakfast bar associate. I hated to leave!!

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your online review and your business. We are thrilled that you enjoyed your stay with us and had an opportunity to use the pool and breakfast. We appreciate your feedback on our updated renovated rooms. We also will be sure to pass your nice words about our team members on. Our team loves to hear from our customers and their wonderful experiences staying at our hotel. We look forward to seeing you again and thank you for choosing us to be your hotel of choice Duane Zuber Best Western Kalamazoo

"Second Time Around"

5
14/06/2016

Second time staying here. This time I was on the 3rd floor versus fourth. This was not remodeled. The room was not bad, but there was a difference all the same. I did eat their breakfast this time, and it was very good considering the value for the hotel and options available of warm and cold. I had a good night's sleep and no complaints of any kind beyond remodeled and not.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for returning and staying with us a second time. Yes we are completing our renovation and are finishing up the last little bit of the hotel. Soon we will have every room renovated. We are happy that you enjoyed the expanded breakfast and look forward to seeing you the next time your travels bring you to Kalamazoo Best Western Team

"large rooms, comfortable bed, but..."

3
06/06/2016

The room was not very clean. Litter on the floor and under the bed. Made us wonder what else wasn't cleaned well. Pool was ice cold at first, finally warmed up at the end of our stay. Service was excellent as was the complimentary breakfast. Overall not bad for the price.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your business and online review. Thank you for the kind words on the excellent service and breakfast. We appreciate you also letting us know about the concern you had during your stay. Please be assured we have discussed this with our team to ensure that this is corrected and does not happen again. Again thank you for your business and we hope to see you again! Best Western Team

"Clean and comfortable"

4
05/06/2016

This hotel was clean and comfortable. only problem was the door on the bathroom would not shut properly. However the hotel is currently renovating. I did report this to front desk at check out and they were going to have maintenance look at it. Staff was accommodating and friendly. Would stay here again.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for the kind words about your stay at the hotel. As you mentioned we are finishing up a major renovation and we are excited to have guests see the improvements. Thank you for letting us know about the bathroom door not shutting properly. Thanks to you we have already addressed the issue. We look forward to seeing you the next time your travels bring you to Kalamazoo and again thank you for choosing to stay with us Best Western Team

"Misadventure"

2
15/05/2016

As has been mentioned in other reviews, avoid rooms ending in 08. Our stay was very noisy. There was no sound proofing in the door so we woke up several times to drunk guests getting on and off the elevator and just being in the hall. If you want hot water don't stay here. Neither the hot tub or our shower ever got hot. The pool was COLD. Plumbing seemed to be an issue in general as the toilet didn't work right either. A couple small annoying things to mention: Wifi was very weak and not reliable. The elevator was incredibly slow, use the stairs. Breakfast was good and the location was convenient to any attractions in the area.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear valued guest, Thank you for your online review and letting us know of the challenges. We apologize for the hot water issue as we had during your stay. Unfortunately one of the hot water heaters for the hotel unexpectedly failed and with a full house of guests the other three units could not keep up during peak periods. We immediately had the issue resolved but unfortunately it appears that it was not corrected in time for you during your stay. We have also had the Wifi tested and slight tweaks were made to the internet to increase the speed and access area. Again we apologize for the issues you encountered during your stay. We hope you will give us another chance to show you great hospitality we are striving to be known for Sincerely, The Best Western Team

"A very nice, conveniently located hotel"

4
08/05/2016

I stayed at the Best Western Plus Kalamazoo Suites in late April for one night as part of a road trip. It is a very nice property with spacious rooms and it has a great location: just off US 131 and a stone's throw from Stadium Drive. Accordingly, it should be convenient for many travelers to Kalamazoo. In short, the property offers excellent value for money (I paid under $100, including tax, for one night's stay). The rooms are large, well appointed and quiet. Parking is plentiful and easy. The hotel has a small sundry shop offering snacks and other essentials, as well as a complimentary breakfast. Like all Michigan hotels, it is entirely non-smoking, but the hotel has cleverly set aside a small area outside (with chairs!) for guests who do smoke. This was a nice gesture and appreciated. It also has a small indoor pool, which seemed popular with other guests. Lastly, the staff are very friendly and happy to address any concerns one might have.

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your kind words about our facilities and service. We are very happy that you enjoyed your stay. We look forward to seeing you again the next time your travels bring you to Kalamazoo. Sincerely, The Best Western Team

"Kalamazoo BW"

5
04/05/2016

very nice Hotel overall. Very large rooms and not far to many eateries. Staff very amicable and . Overall it certainly meets BW standards..some renovations going on so it will probably be even nicer. Nice Breakfast,

Hotelmanagergr, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Thank you for your business and your online review. It is great to hear that you found the hotel to be very nice and the staff friendly. We hope the renovations that were were doing during your stay did not interfere with your relaxation. We are very excited about the renovations and look forward to our guests enjoying the upgraded rooms for years to come. Again thank you for choosing the Best Western Kalamazoo Sincerely, The Best Western Team

"Extended Stay"

3
16/04/2016

Overall the hotel staff were very friendly and tended to any need I had during my stay which ended up being about 45 days. A good experience with the staff. This hotel was under renovations during my entire stay. Lakisha did a wonderful job on my room when she cleaned. You could just tell she was there that day. Though I did not need my room cleaned or a change of sheets daily, my room was tended to regularly by a well trained staff. The only issue I had during my stay was that the toilet and the sink basin in the bathroom was rarely cleaned well. My stay was very pleasant and like I said, all my needs were tended to. The breakfast needs some serious attention. The fake eggs were awful. I would not even put those out for service.

"Stay for teacher conference"

3
14/04/2016

This was an okay place to stay. A little fixing up and some TLC could make this a nice place. The hallways and walls need some repair. The service was good for the most part. Cleaniness could have been better. I had an old sock under the bed side and it was there the whole time. The manager was very committed to helping us have a good experience.

"Not what I expected from Best Western!"

3
27/03/2016

My family spent Easter weekend in Kalamazoo, Michigan visiting family there. We booked this hotel because it had a pool. The interior is quite nice in the lobby and breakfast area. The front desk clerk was friendly. From there it went down hill. We discovered there was a lot of renovations going on, including the pool which meant it was closed. We discovered after returning to our room the next day that housekeeping lost their minds. Our beds weren't made or tidied in any way. The bathroom hadn't been really cleaned, nor the towels replaced...just folded and put back. The coffee area was messy...stir sticks, dirty napkins and coffee stains on the counter. Coffee not replaced which meant I didn't have coffee for the next day. Yes, housekeeping was in our room because the King Bed was not made but the covers were pulled up to the pillows to make it look like it was made. Disgusting. If not for the front desk, we would have rated this hotel lower than a 3.

"Expected more since this is a BW PLUS!"

3
24/03/2016

Road warrior and I guess I'm used to better. There are a few BW's that I have identified, in the areas that I travel, that are on the same level as Hilton and IHG properties I normally stay in; this is not one of them. This is the first time I've stayed here and will probably be the last. Hotel is dated and, while under renovation, still will never be up to the same level as other mid-range hotels that I stay in. The walls are paper thin and I could here every little noise from the kids in the room next door (my parents would have kicked my butt if I were that noisy after 10:00pm). NCAA Tournament time and even though they have flat panel TV's, there are no HD channels (very unusual at any hotel these days). TV screen blurry and ended up watching games on my iPad. Did I mention the noise and the kids next door. Wifi was adequate. Check-in was efficient. I would give this an average rating, at best, primarily because of the rate. As I said in the intro, I would have expected better from a BW PLUS.

"Filthy"

1
24/03/2016

Hotel nightmare... my skin is still crawling but luckily nothing else. I didn't expect anything over-the-top but I did expect it to be clean and it was beyond filthy. There was no shower liner, something I suspect was excrement near the toilet paper dispenser and mold in the shower. The carpets had not been vacuumed and the sheets were all wrinkled which made it difficult for me to trust that they were even clean. It was gross.

"Not pet friendly"

2
16/03/2016

Read a review and made a reservation, asked to be contacted if pets an issue. They contacted me before arriving but didn't comment on my request. Went next door to Holiday Inn, got a room but at a 30 % higher rate plus 15 dollar pet fees.

"Nice place to stay"

5
23/02/2016

We have a student at the college located by Best Western Plus and we think it is a very nice comfortable place to stay. I avoid the elevator because it sounds like it is going to break but other than that everything is nice and updated.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Tracey! Thank you for taking the time to leave a review of our hotel, and for giving us a 5-Star Rating! We appreciate your business very much and your feedback is greatly appreciated. Although we just have the one elevator in the building and it is quite busy at times, I can assure you that the unit is well maintained and safe if you choose to use. Thank you for continuing to stay with us, we look forward to having you as a guest again during your next visit to Kalamazoo. Take Care! -Steven

"Nice hotel...will renovation ever end?"

4
14/02/2016

Very nice hotel; 2nd stay since April 2015. Had hoped that renovation was completed but it wasn't. Desk staff very friendly; lobby area very clean; room was spacious. Fitness center was nice as was indoor pool. Breakfast was the usual - fruit, waffle maker, etc. Beds were comfortable. We stayed on a night when outside temperatures were almost 0 degrees; the room felt chilly but we turned up the heat and it was fine. Next morning we found out why the room had been cold...window was open almost an inch! Bathroom floor (tile) was the coldest I have ever experienced (open window probably compounded that). Easy access to highways and extremely close to Western Michigan University (2 miles away) and Kalamazoo College. Would recommend the facility - be sure to check your window!

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Jim E, Thank you for leaving a review of our property, and for your feedback on the hotel. I am glad to hear that you have found our staff friendly and the hotel to be very spacious and clean. Thank you for taking advantage of our complimentary breakfast bar, and noting the fitness center and pool in your review. I apologize that the window was not secured upon your entry to the room during your recent visit, Michigan winters are quite cold and I will be speaking with housekeeping staff to make sure these are checked more thoroughly in each room. We are finishing up our extensive update and renovation of the property, and appreciate your patience during this time. We have not wanted to disturb our guests too much during this process, so we have taken a slower, but steady pace to update all guest rooms and public areas at the hotel over the last year. We will be wrapping up all renovations very soon and we are sure yourself and all of our future guests will enjoy the updates. Thank you for your continued business, Steven

"pool"

3
08/02/2016

pool was cold and very chlorinaided- next morning closed for repairs??? Hotel in the process of redecorating??? need bathrooms repaired 1st! and a longer shower curtain for the curved rod--- or you are going to have a huge mess with some people that stay Parking only at one end... otherwise pretty nice hotel

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Beth, Thank you for taking the time to leave a review of your stay at our hotel, we appreciate your feedback and comments. You are correct, the hotel is in the process of renovations and redecorating, thank you for noticing that! We have completed a complete update to all of our upper floors and guest rooms, and will be starting on the 1st floor right away. All of the 1st floor rooms and our pool are being completely renovated and updated very soon. I apologize that this was not completed prior to your most recent stay, but we are very confident you will enjoy the new bathrooms and pool area in the future. Thank you for staying with us, we hope to see you again in the future. Take Care, Steven

"Remodel very nice"

5
01/02/2016

The remodel is looking very nice, the carpet is so soft and the hotel is in an easy location right off of the highway. I would stay there for sure again! Lovely place and afternoon and morning girls where very sweet and helpful.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Thorjen! Thank you for taking the time to leave a review of our hotel, we are very glad to hear that you enjoyed your stay with us and found the location convenient to your travel. I hope that there was not much disturbance from the renovations being finished up, and we appreciate you noticing all of the hard work we are putting into the hotel. We hope to see you again in the future, Take Care!

"Great Stay with Friends"

4
01/02/2016

We stayed in a suite with two queen beds and a couch. There was ample room for 5 of us to hang out and not feel crowded. The pool was nice, the hot tub was hot and relaxing. The condensation above the hot tub was annoying as it kept dripping on us but overall that was nothing compared to how uncomfortable the beds and pullout couch was. I slept on the pullout and it was like sleeping on coils all night. My friends slept on the beds and said it wasn't much better. The breakfast in the morning was devine though. Overall the stay was a lovely night away from husbands and children and we will most likely refer friends and family. Probably after the renovations are fully completed in hopes of getting newer beds ;)

"great stay"

4
01/02/2016

love this property, second time here and always warm and enviting. sraff always poliet and never complain when u ask for early chexk in or laye check out. room are big and bed is comfortable. all rooms have fridge and microwave.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hello Jennifer, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your business, we appreciate your loyalty to our hotel. Best Regards, Steven

""Sweet Suites!""

5
16/01/2016

My husband and I recently spent a couple of weeks at Best Western and, having been in the hospitality business my entire life, was totally impressed with the service we received. Not only were the rooms spacious and airy, the pool was warm and the hot tub was hot, and the breakfast was the perfect start to our days. Alondra at the front desk is the sweetest person! I was constantly asking for things like Kleenex and garbage bags, and she happily accommodated me, and made pleasant conversation. Housekeeping was spot on and very friendly. Beds were comfy and I slept like a champ. Jeanne at breakfast loves her job and it shows - she chit chatted with all the guests and made sure they had everything they needed to enjoy their stay. There was always hot coffee and tea too. The fitness room kept me busy, and laundry was convenient. Even the maintenance guy was super duper nice - he was always taking out our trash and holding doors for us. Of all the decently priced hotels in Kalamazoo, this one is right at the top!

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Natalie, Thank you very much for taking the time to leave such a detailed and kind review of our hotel. We appreciate your feedback and are all very happy to hear that have enjoyed your stay with us. I am very glad to hear that you have found all of the hotel staff to be accommodating and pleasant during your stay, and have received excellent service. I will pass along your comments to the staff so that they know their hard work and service is appreciated. Best Regards, -Steven

"Fine Foggy Friday"

4
15/01/2016

Happy to get off the road and to our motel just off the highway after a very wet and foggy drive. Received a fine upgrade to a recently remodeled room. Could have been a bit brighter in the room, but it was comfortable and exceeded our expectations. Good price for the room and in my travels, the breakfast was far better than most "free breakfast" offerings. Bottom line, we got our money's worth and the employees added to our positive experience.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Jerry D, Not the best of weather this past week, but we are glad you made it to our hotel safe and sound! Thank you for staying with us during your travel, and we are glad to hear that you enjoyed the newly renovated guest suites. I am glad to hear that you enjoyed the complimentary breakfast buffet, we are constantly trying to add additional items for our guests, and appreciate you taking advantage of this. Thanks again, we hope to see you during your next trip through Kalamazoo! -Steven

"They are the "Best" part of Best Western!"

5
14/01/2016

When I checked in it was only going to be for 3 days but it ended up being over two weeks! I hadn't taken a vacation in 4 years but after experiencing the great staff and great amenities my wife and I decided it was time for a vacation. The General Manager Steve was the most accommodating, he locked me into a great rate and made sure my stay was enjoyable. Deborah at the front was a pleasure to work with as our vacation continued to extend. House keeping was efficient and respectfull even a few times when we slept past check out and forgot to call the front desk to extend our stay they gave us the courtesy to not knock and let us sleep. I travel a lot for business and the Best Western Suites in Kalamazoo by far is the "Best" of any of my travel destinations to date. Stay here if you are ever in Kalamazoo Mi!

"Very Nice Room and Price"

4
02/01/2016

Are recent stay offered us a very nice large and clean room for our stay to visit family and friends in Kalamazoo. The price was very attractive for the room that we stayed in, and the room was very clean and very well kept up. We were very pleased with our stay. The staff at the hotel did an excellent job in being friendly, courteous and helpful. The woman serving breakfast really went above and beyond in helping an elderly couple with their breakfast and was inspiring to see such commitment from the staff, even at checkout. We will stay here again on our return trips to Kalamazoo.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hello Robert T, Thank you for leaving a review of your recent stay at our hotel, we appreciate your feedback. I am glad to hear that you enjoyed your stay, and found the hotel clean and the staff accommodating. Thank your for giving us the opportunity to earn your future business, we hope to see you again in the near future. Sincerely, Steven H

"stay somewhere else"

1
22/12/2015

Had three rooms for a family funeral. Picked this hotel because of the amenities and proposed value compared to others close by. Upon check in, noticed that the heating/cooling system was blowing either hot or cold air and running 90% of the time which made the room temp fluctuate non-stop. We went to use the pool late in the evening and the pool/hot tub water was green and cloudy - nothing that you would want to swim in as who knows what caused it. Breakfast was very mediocre - cold french toast and greasy under cooked bacon. Should have paid the extra $15 and stayed at the Holiday Inn.

"Okay - could have been better"

3
21/12/2015

We picked this hotel because it included breakfast and it had a pool, which we wanted to use after driving all day. The pool had been recently flushed and the water was dingy - you couldn't see the bottom of the pool. The staff assured me that it was fine but I couldn't get past the cloudiness. As for breakfast, they stop serving at 9AM during the week and we missed it. They should have signs in the rooms rather than one sign that was hiding behind some holiday decorations.

"Happy with our recent stay at Best Western in Kalamazoo"

4
18/12/2015

Our family needed a place to stay for a quick trip to Kalamazoo just before Thanksgiving, and we were concerned that all of the nicer places would already be booked up. We wanted a decent place at a good price but that wasn't a dump, and that had a indoor pool and a filling free breakfast. We found that the Best Western Plus had all of these features, and at a really good price too! The room was nice - it was two queen beds and a pull out couch that we night have needed, but ended up not needing. The breakfast was more than enough for us. If we need a place again in Kalamazoo, this is where we will go!

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Tom and Kristi! Thank you so much for staying with us and leaving such a kind review of our hotel. We appreciate you choosing to stay with us, and that you were happy with your stay. Thank you for taking advantage of our complimentary breakfast buffet, I am glad that you found it filling. We hope to see you again during your next trip through Kalamazoo, Happy Holidays! -Steven

"Recent visit and past ones at Best Western Plus"

4
14/12/2015

Its a good place to relax and enjoy the area. The hotel is centrally located and close to the university and its activities. The staff, especially Debbie and a male staff who looks like Pres Obama are excellent and professional.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Traveler, Thank you for taking your time to leave a review of our hotel, we appreciate hearing from you. Thank you continuing to stay with us during your visits to Kalamazoo, your business is very important to us. I appreciate hearing that the staff has always been professional and treated you with care. We look forward to seeing you again next time you are in town! Best Regards, Steven H.

"Outstanding Value"

5
09/12/2015

Often, lower price corresponds with lower quality - however, this property definitely exceeded my expectations. Large clean room, comfortable bed, and solid Internet service enabled me to get some work done after hours.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Paul Zinda, Thank you very much for your review of our hotel! We are very happy to receive your 5-Star rating and that you found our hotel comfortable and clean. Thank you for taking advantage of our complimentary high speed wireless internet, we understand that this is very important to our travelers needs, and strive to provide the highest quality internet connection. We hope to see you again during your next visit to Kalamazoo! Happy Holidays, -Steven

"Remodel is good, housekeeping not so good"

3
08/12/2015

For all that it's worth the remodel has been positive compared with my stay a year or so ago. The room was comfortable. What I dinged this hotel for on the rating was the housekeeping. I should have known from the start after seeing a tip envelope in the room that it was going to be lackluster at best. I never tip housekeeping on the first night (unless only a one night visit) and you have to impress me to get anything going forward. That being said, the bed was just thrown back together and the same was true for the towels, etc. I spend just enough time in the room to take a shower and sleep, so there is never a mess to clean up, just make the bed and refresh the towels. If you want a tip out of me for that little effort you had better get it right. My suggestion: ditch the tip envelope and provide service worthy of me going out of my way to leave a few bucks.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear ThatPilotTech, Thank you for your feedback regarding your most recent stay at our hotel. We are glad to hear that you have found the renovations and upgrades to be an improvement, and that your room was comfortable during your stay. We appreciate your comments regarding the housekeeping department, and will be using your suggestions in our efforts to provide the best service possible in the future. Thank you for your continued business, we look forward to having you as our guest again in the future. -Steven

"Good value and comfortable"

4
05/12/2015

The room was spacious with refrigerator, microwave, sink and a Jacuzzi (I was not expecting that!). Shower was good -- temperature and pressure was controllable. Housekeeping didn't stop by after first night of two-night stay. I didn't need anything so it wasn't a real big deal.

StevenHatto, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you very much for your comments, we appreciate your feedback. I am happy to hear that you enjoyed a clean and comfortable stay in one of our spacious guest suites, and took advantage off all of the amenities offered. I apologize that housekeeping did not stop by during your stay, the only reason that the room would not receive service would be if the Do Not Disturb sign was on the door, and I hope that you had all of the items you needed to be comfortable during your stay. Best Regards, Steven

"Needs a lot of improvement "

2
01/12/2015

Stayed at this hotel for three nights 27-29th. 1. The hotel towels were filthy to the point that we kept asking them to bring us up clean towels. 2. We were told that the towels were as clean as they will get because they are in the process of getting new washing machines. 3. Room 219 bed appeared to never been freshly made correctly; especially since it looked like someone had say on it prior to us arriving. 4. Had to ask for clean sheets; as well. 5. We decided to go sightseeing of the city, and when we returned, our room was never cleaned; nor vacuumed... basically not touch. 6. The pool and hot tub area smelled very horrible and the water was dark yellowish and brown. Some good things about my stay: 1. The breakfast was good and decent. It was basically what you typically would have at most hotels. However, the area was clean and well maintained; and the female staff was friendly. 2. The desk staff was attentive to our request for clean towels and sheets and overall appeared to have a positive attitude. 3. The hotel is currently undergoing some renovations (this is awesome because they need it); but they have a long way to go.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are glad to hear that you were able to enjoy the complimentary breakfast buffet, and that all of our hotel staff were attentive and courteous. I am sure once the renovations are complete on the property you will be very pleased during your future stays. I hope that you will consider staying with Best Western again so that we can have another chance to provide you with a superior experience. Sincerely, Steven H

"Super Fantastic Stay"

5
15/11/2015

As we have shared...great service, friendly staff, great room, and a super quiet night. We had been meeting at this hotel for three years and have had a #10 rating each time. The other couple really enjoyed it as well!

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Les, Thank you for leaving such a kind review of our hotel and staff, we greatly appreciate it. I am very happy to hear that you continue to enjoy your stays with us, thank you for your continued business over the past several years. Have a wonderful Thanksgiving, we look forward to seeing you during your next visit to Kalamazoo! Best Regards, Steven

"inconsiderate"

1
10/11/2015

couldn't get any sleep, too noisy neighbors, called and called, the people next to me still were noisy, screaming and yelling and loud music. Very inconsiderate and rude people. Its hard to believe that the manager ever asked them to stop.

"Clean, but a little outdated"

3
04/11/2015

I have stayed here twice over the past year. In both instances my room was clean and the hotel was quiet. Internet worked fine, as I streamed Netflix the whole night without problem. The rooms though just felt dated between the furniture and finishing in the room. With that being said, I would stay here again without hesitation.

"bad night in Kalamazoo"

2
25/10/2015

I rented this room for visiting lecturer for our group. They found the room dirty, bedding dirty, coffee maker gross. IDue to ongoing renovations,, They were unable to provide them with a comparable room. I hesitate to rebook for future guests

"Great staff but hotel needs renovation"

2
24/10/2015

I had my pet with me: the first room we were given had horrible carpets and smelled like animals. We moved to another room which was better, but still poor carpets, broken bed and curtains. Overall cleanliness and condition of hotel could be better. The STAFF was great; the breakfast bar nothing spectacular, but very adequate. The small gym had broken equipment and only light weights to work out with.

"Avoid this hotel"

1
20/10/2015

Stayed one night and was very disappointed. Rugs and elevator were dirty. Really needs update which we were told they are starting. Difficult in closing room door. No hot water for a shower and a manager who does not return customer calls.

"A few bumps in the road"

4
14/10/2015

Over all a very nice stay. For those coming in the next few months be prepared for some noise as they are remodeling. The parking is located at one end of the facility. The lobby is very well welcoming and the staff very friendly and helpful. Breakfast while not 5 star has a nice selection and seating is nice. The rooms are clean. For the price you get a lot. The pool and hot tub were clean and the area well kept. If you like soft beds then you will like our room. Over all a very nice stay and look forward to seeing them when they have remodeled. One thing it is a bit far from most shopping and eating. Still a short drive gets you to most places of interest.

"Another GREAT stay!!!"

5
28/09/2015

The room 307 was simply amazing. It was spacious with a full kitchen, dinning area, fireplace and sitting area. Everything worked other than the fireplace but the rest of the room made up for it. The swimming are was very clean and comfortable. The fitness room was well equipped with different work out stations. The outside had seating in various areas that made it very nice to enjoy the outdoors as well. Staff was very friendly.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi Lori H! Thank you very much for your kind review of our hotel, we are very happy to hear that you enjoyed your stay with us. I am glad to hear that you enjoyed the use of the indoor pool, as well as the excercise facilities which have been recently updated. We hope to see you again during your next visit to Kalamazoo and appreciate your continued business. Best Regards, Steven

"TONS OF BED BUGS!!!! (and management does not seem to care)"

1
14/09/2015

Yesterday, my worst traveler's nightmare came true. Just after waking, my husband and I lay facing each other in the bed when he got a funny look on his face and said "there's a bug on your pillow." I leapt out of bed. As our eyes began to scan the bed and the surrounding area, I began to feel sick. Not "bug". "BUGS." BED BUGS. The more we looked, the more we saw. In the bed. Around the headboard. On the wall. On the ceiling. This was not a stray bug. This room (room 209) is infested. The bugs were of varying size, from tiny (google says this is the nymph stage) to full grown, and seemed to be coming and going from behind the headboard attached to the wall. There were also clearly tiny blood stains on the sheets, indicating they had bitten us. I frantically called the front desk, explained the situation and asked for a manager. The woman at the front desk did not seem surprised or concerned and told me the manager would not be in for an hour. Meanwhile, my husband grabbed a plastic hotel cup and began scooping up bugs to show the manager, in case they disappeared before he arrived. (SEE PHOTO) Well over an hour later, after hearing nothing back, I approached the front desk, set my cup 'o bugs down in front of the attendant, and asked if the manager was available yet. I was told no, he would not be in now for at least another hour. She did go ahead and refund our room. We got some trash bags from housekeeping to bag up all of our stuff and left without ever hearing anything from management. Based upon their reaction, I am not sure that I trust they will call a pest management company to deal with this situation. And I find it difficult to believe they could have an infestation of this magnitude and not know about it. Traveler's beware! I would sleep in my car as opposed to even stepping foot into this hotel.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Valued Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for your experience at our hotel, and any problems you experienced. At Best Western we strive every day to provide superior accommodations and a quality experience for our guests. I am very sorry we were not able to do that for you, and for the discomfort of finding bugs or pests in your guest suite. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We appreciate hearing of this matter immediately so that we can have it resolved, and have shut your guest suite down indefinitely immediately following your departure for complete inspection and treatment of the room. Although our property does not have a history of problems with pests in the guest rooms, I can assure you that any concern from our guests with these matters is taken very seriously and reviewed immediately to ensure the comfort of our guests. Any comments or requests from our guests regarding these matters are met with a standard protocol of shutting the room down and having it professionally inspected and treated, even if no evidence is found. Because we did not provide you with the service and accommodations you deserve and we want all of our guests to have a comfortable stay and stand by the quality of our accommodations, I made sure that the complete refund that we authorized on the room has been credited to your account while we have this matter investigated. Once again I apologize for your discomfort and displeasure that you experienced at our hotel, and greatly appreciate you bringing this to our attention so that we can have it investigated to ensure the comfort of our future guests. Sincerely, Steven

"Horse show weekend"

4
30/08/2015

the hotel was very nice Pool area being renovated it will be lovely however that was not disclosed at time of booking Lobby nice rooms very nice size Beds had a hard edge around them but still comfortable And clean I would stay here again!

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear Traveler, Thank you for choosing to stay with us during the recent horse show in Kalamazoo, we hope you enjoyed the event. We are very happy to hear that you found the hotel to be clean, and the beds comfortable. I am glad to hear that you enjoyed the use of the indoor pool and hot tub, and apologize for any updates being completed in the area during your stay. We hope that you choose to stay with us again during your next visit to Kalamazoo, we greatly appreciate your business. Sincerely, Steven H

"clean good value"

3
28/08/2015

This hotel has just become a Best Western. It is very clean and comfortable. The breakfast is nice with limited seating. Be aware that we were told soon they are doing a major remodeling of the place so you might run into some construction

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Dear George P, Thank you very much for leaving a review of your stay, we appreciate your feedback. We are all very pleased to hear that you found the hotel comfortable and very clean, and to have good value for the price. I am glad to hear that you enjoyed the breakfast, and wanted to let you know that we will be expanding the seating in the near future. The hotel is in the process of renovations as you have noted, but wanted to assure you that this will not be affecting our guest experience, as it is being completed using unoccupied guest areas during our slower days. We hope to see you again during your next visit to Kalamazoo, and are sure you will enjoy the updates being completed. Take Care, Steven

"We found this hotel lacking in at least two areas"

2
17/08/2015

When we checked in the woman on duty at the desk was completely disinterested in any questions we had. She clearly was not interested in helping us. I got the impression she definitely did not like her job. At breakfast we noted that the make-it-yourself waffle maker had a dirty, crusted area around the handles. I appeared to never have been cleaned; and yes, even with extensive use of spray oil, the waffle still stuck. Other areas looked cleaner.

StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review
Hi! Thank you for taking the time to review your recent stay with our hotel. We are happy to hear that you had a quality sleep, and found the rooms clean and comfortable during your stay. I would like to personally apologize for the service that you received at check in, and we will be using you comments as training to our staff to show the importance of offering quality service at all times to all of our guests, and we appreciate you pointing this out so that we can have the issue addressed. Thank you for bringing your comments on the waffle iron to our attention. We will be having the breakfast and maintenance staff investigate this issue immediately. Thank you very much for your business and comments, Steven