Best Western Plus Hotel Kalamazoo Suites,  Kalamazoo

3.5/5  - basé sur 380 notations.
2575 S 11th Street, 49009-2105, Kalamazoo, United States - Karte ansehen
+1 269 350 5522 +1 269 544 4600

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Vorteile des Hotels

  • Café-Restaurant
    Café-Restaurant
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Fotogalerie :
Besuchen Sie dieses Hotel in Kalamazoo, Michigan, mit guter Erreichbarkeit von Western Michigan University, Gilmore Classic Car Museum und Kalamazoo Air Zoo. Willkommen im Best Western Plus Kalamazoo Suites, einem reinen Suitenhotel im Südwesten von Michigan. Dieses Hotel in Kalamazoo bietet 64 gut ausgestattete Suiten, jeweils mit Kabel-Satellitenfernsehen und kostenlosem drahtlosem High-Speed-Internetzugang. Unsere Gäste erwartet jeden Morgen ein köstliches kostenloses warmes Frühstücksbuffet. Anschließend bietet sich ein Bad im beheizten Hallenbad und im Wannen-Whirlpool an. Zur weiteren Ausstattung gehören ein Fitnessstudio, ein Wäschereiservice für Gäste, komplette Geschäftsdienste und Tagungs-/Banketteinrichtungen mit Platz für bis zu 100 Personen. Das Best Western Plus Kalamazoo Suites liegt nur 15 Kilometer von vielen wichtigen Attraktionen wie dem Miller Auditorium, dem Kalamazoo Air Zoo, dem River Front Park und der Western Michigan University entfernt. Weniger als 8 Kilometer von diesem Hotel in Michigan entfernt können unsere Gäste das Gilmore Classic Car Museum und das Kalamazoo Institute of Art Museum besuchen oder im Wings Stadium ein wenig Hockey spielen. Dieses reine Nichtraucherhotel ist außerdem nur eine Stunde Fahrzeit vom Firekeepers Casino und dem Four Winds Casino entfernt. Außerdem liegt das Stryker Medical Center nur fünf Minuten vom Hotel entfernt. In Kalamazoo finden mehrere jährliche Veranstaltungen wie das Eccentric Day Festival und das Animation Festival International statt. Das freundliche und hilfsbereite Personal des Best Western Plus Kalamazoo Suites freut sich darauf, Ihnen einen angenehmen und unvergesslichen Aufenthalt in Kalamazoo, Michigan, zu bereiten. Reservieren Sie noch heute und sparen Sie!

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ABGEGEBENE BEWERTUNG MEINUNGEN ANSEHEN ZUSAMMENFASSUNG DER BEWERTUNGEN
ausgezeichnet
 
128
sehr gut
 
109
befriedigend
 
65
mangelhaft
 
43
ungenügend
 
35
Allein/Single Allein/Single 10
Alleinreisende Alleinreisende 19
Familie Familie 176
Geschäftlich Geschäftlich 40
Geschäfts-<br>reisende Geschäfts-<br>reisende 74
Geschäftsleute Geschäftsleute 44
Geschäftsreisende Geschäftsreisende 51
Paare Paare 72
Reisen mit Freunden Reisen mit Freunden 30
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis
Best Western Plus Kalamazoo Suites,Kalamazoo
  • 5
    « Nice Hotel »

    I enjoyed my stay. The hotel looks refreshed. The beds were comfortable but the housekeeper could have made the bed better. If I pass through I would stay again. They have all the regular stuff, free breakfast, internet, etc etc.

    5
    « A lil vaca »

    We wanted to get out of the everyday blah... So I said... Son after school were going to the best western! I told my friend and he told his friends.. We had a pool party on a Tuesday! We both played hooky the next day!

    4
    « Good Value »

    Thew hotel is a bit upscale with bedding, towels, tissue and soap of a higher quality than than found in level two establishments. You can set the temperature in your room via a thermostat, and the entrances to each room is a carpeted interior hall. Breakfast is fine --you'd probably spend ten bucks per person if you went to a restaurant. Employees were courteous.

    3
    « Spring break family fun adventure »

    75% of staff were so friendly. It was a celebration on so many special levels. My BFF received a new heart due to congenital heart defect. And fun for my granddaughters to have a mini spring break vacation. The check out attendant was very rude and short with us. But, we shrugged it off. We will return to best Western in future. But, would be nice that the front desk staff had manners.

    5
    « Great Place »

    We stayed here for a weekend during a soccer tournament. The check-in was easy & the staff very welcoming. The room was spacious, clean, comfortable, and appeared to have been recently remodeled. We did have an issue with our thermostat, but the front desk immediately offered to give us a different room, but also offered a troubleshooting idea, which worked. The pool area was clean and fun for the kids and offered comfortable chairs for the adults.

    4
    « Getaway »

    Would stay here again. Staff very helpful. Breakfast was good for a free breakfast and stocked well. Only issue was bathroom tub drained slow and the door has gaps so you see light when you try and sleep.

    4
    « Best Western - Kzoo »

    Best Western in Kalamazoo is easy to get to, a nice place to stay, close to everything, they have comfortable beds, good size rooms with pull-out couch & kitchen available. Morning breakfast is an added bonus.

    4
    « Diamond in the rough »

    Normally when I think of Best Western I think of cheap, older, and pretty generic motel, not a hotel. At least at this location, I was dead wrong. The place seems to have been recently remodeled, a full hot breakfast, fantastically helpful and friendly staff, and a decent location. Very happy here and would return if needed. A few issues I had - a ceiling light in my room was only partially attached and hanging crooked. The bathroom door automatically shuts, so I blocked it open with a towel. The lightswitch cover in the bathroom was cracked and mounted weird, the trim for the exhaust fan was completely missing. There is a lightswitch in the room that did nothing, as well. These are cosmetic issues and won't stop me from returning or recommending. The beds were very firm, bordering on hard to be honest. However, I prefer a firm mattress and was comfortable. Not a bad place at all!

    1
    « A total disappointment »

    Hot tub down, elevator out of service, low stocked store with no vending machine, crumbs on bed upon arrival, cable satellite that goes in and out. Accompanied by unapologetic staff who looked like they hated their job. The best part was breakfast, especially the potatoes. The size and lay out of rooms, outstanding.

    5
    « Great stay »

    Great price. Friendly staff. VERY spacious rooms! They allowed us to check in early which helped us out a lot. Good location-close to freeway and stores but quiet area and near hiking trials and parks

  • 4
    « Good price for stay »

    Stayed over on a spring break road trip with family. Front desk staff was super friendly and helpful. Hotel is older, in good shape, but could definitely use an update. Floors are squeaky so if possible get a top floor. Would give a 5 but the people walking above us made quite a bit of noise. Breakfast was good for a hotel.

    4
    « Clean but noisy »

    Stayed 3/10/18 for a business trip. The room was very well appointed and super clean. The hotel has a very nice pool and very nice breakfast on the weekends. One downfall was that we stayed in room 308 which is right next to the elevator. There was a gap at the top of the door so when someone was standing at the elevator talking, it was as if they were in our room. I would stay here again, but make sure that I'm away from the elevator.

    5
    « Awesome stay »

    We just left here. Awesome stay! Big room, very clean room, didn't hear noise from anyone else and check in was quick, friendly staff and nice pool (with toys for the kids) and hot tub for the parents. One of the best places we have stayed in.

    5
    « This is great place to stay when visiting Western Michigan University! »

    I stayed here whilst visiting WMU and found the rooms well appointed and clean. The reception staff was customer focused and very accommodating. I would stay here again. There is a complimentary breakfast included.

    5
    « Comfortable and Clean »

    I loved staying at Best Western Plus in Kalamazoo! It was like a home away from home. The fridge, microwave and sink were a nice bonus. Everything was clean and comfortable. We also enjoyed the pool. They kept up with the parking lot during a big snow storm!! Well done!!

    1
    « Would stay there again! »

    Stay was ruined at check in. Employee was on her cell phone the whole check in process, barely spoke to us. Elevator was out of order and she put us on 4th floor. We are seniors and had to drag our luggage up the stairs, no offer of help.

    5
    « Really well equipped! »

    This is that rare hotel with good lighting in the room and accessible electrical outlets everywhere you could possibly want them - both sides of the bed, behind and on the desk, behind the table, beside the couch and in the mini kitchen area. There is a fridge, a microwave and a coffee machine next to a small kitchen type sink. The hotel also has an indoor swimming pool of a reasonable size with a hot tub, and a small gym. The breakfast was good too, not just cereal and pastries but hot eggs, breakfast sausage and home fries. Plus waffles, yoghurt and fruit etc. We really enjoyed our stay here - thank you!

    5
    « Always a great place to stay »

    This is now our "Go To" hotel when we head to Kalamazoo. The staff is always friendly and now recognizes us when we walk in the door. Although we don't always get a chance, we try to make use of the pool and other amenities when we stay.

    5
    « Great Deal »

    We've stayed here several times and will continue to do so as long as my son is at WMU. Great hotel, big rooms, comfy beds, excellent location to WMU campus. The room is nicely decorated and clean and is the bathroom. The lobby is warm and inviting with a fireplace.

    5
    « Excellent hotel with bargain rates near the WMU Parkview Campus »

    I have stayed at this hotel for decades while participating in events at Western Michigan University. It is located less than two miles from the Parkview Campus which features the Engineering School, Pilot Plants and Research Park. This is an excellent hotel with bargain rates. I recommend it to my consulting clients when we are running pilot plant trials. It is also convenient to the WMU Main Campus as restaurants on Stadium Drive.

  • 5
    « Wonderful stay in King Suite »

    I travel with my elderly and frail Mom. The King Suite made the stay comfortable for both of us. Having a bedroom separate from the living room/kitchenette allowed her comfort while going to bed early and still allowed me the comfort of staying up later, watching television and reading. Finding a reasonably priced suite isn't easy. This is a wonderful option in the Kalamazoo area.

    5
    « Excellent »

    Great place to stay. Staff and cleanliness was excellent. Will stay there again. Already have a booked another room for New Years . The breakfast was also very worth the stay. I have stayed in many hotels. This was by far the best. Enjoyed the amenities. The indoor pool is very clean and nice as is the fitness room.

    3
    « Not what I expected! »

    My husband and I stayed at this hotel Thanksgiving night due to spending time with family. The room was not clean, lots of things in need of repair. Room was huge, a suite. The biggest complaint was the noice coming from hallway, kids running up and down hallway and adults talking loud until well past midnight! We went down for breakfast and the area was messy and not appetizing.

    4
    « Skating competition »

    The room was very dark needed brighter bulbs. The elevator was very slow and very loud. Bed was so so. Staff was very helpful with the children needing rooms for team lunch and doing hair and makeup. Breakfast was good.

    3
    « Rude front desk »

    Rooms were very clean. Front desk staff was rude and was constantly texting while people were checking in. Acted bothered when asked questions. Lobby was cozy. Pool was not useable. Breakfast was reasonably fresh.

    3
    « Not a bad place to stay but could improve »

    Positives: spacious rooms, quiet, decent breakfast choices, conveniently located, check in staff informative and friendly. Negatives: Room not cleaned during 2 night stay, hot pretzel stuffed in heat register, brown water for half of stay.

    1
    « Stay at your own risk »

    Positive: - Nice bed, TV, and decent breakfast Negative: - Security. Witnessed a drug deal right by my parking spot. - Old blood stains on the sheets and mascara on the towels. - NO HOT WATER in the showers. - Over chlorinated pool and green hot tub. - Very noisy. Car was honking horn for 3 min at 9:30 pm near the front desk. Thin walls so you can hear loud people in the hall and above you.

    5
    « Best Western Plus Kalamazoo »

    The Best Western Plus Kalamazoo on 11th Street has some of the finest Premium suites I have ever stayed in. The bedroom has a King bed with a big screen TV and bathroom. The living room is completely separate and has a sofa/couch another large screen TV and a kitchen area. The suite is very large and can accommodate a nice family gathering for those traveling from out of town. It is located near US 131 and WMU. Great location and a better suite.

    4
    « exceptional value »

    everything was top notch, check in, breakfast, suite, pool and check out. well worth the money and the location cant be beat. asked for extra towels- no problem. hot tub was hot and super soothing after a long day of tripping around kazoo.. free newspaper and the breakfast attendants made sure everything was just the way yo like it...

    4
    « Weekend away »

    My gf n I got a king suite. Hotel staff was very friendly and accommodating. My gf said at one point ?I wish we had like 6 more pill we. ?. So I called the front desk and in 5 minutes 6 more pillows showed up haha. Clean and quiet, close to everything in Kalamazoo. Definitely would stay here again. Well done BW.

  • 4
    « very enjoyable »

    Very good breakfast which included some good protein selections. The rooms were very spacious and clean. The Double queen suite was excellent to have a space for friends from other rooms to gather. Noisy guests above us but that was not the fault of the hotel.

    5
    « Renovation »

    I enjoyed staying at this hotel. I liked the extra space it offers. I was here for a meeting so it was convenient. The breakfast was a bit repetitive but that's honestly like that everywhere. If i am back in Kalamazoo I would consider coming back here.

    5
    « Amazing Hotel! »

    We visit Kalamazoo every year for the WMU Homecoming. We had an amazing time. The rooms are clean and spacious. My family will be back again next year. They have the standard breakfast offerings, my daughter loves the pancakes.

    5
    « Nice Place »

    Best bang for the buck. $119 for a two-room suite that included a full kitchen (full -size fridge, sink, counter with stove top, and microwave). Place was clean, help was friendly and efficient. Another thing I liked is there are patio sets under covered areas for the smokers. Continental breakfast was sub-par quality though.

    3
    « sad breakfast »

    the food was not good for breakfast and the lack of food it was stale and not good at all the pool was not clean and no extra blanket for the pull out bad . I have stayed many times and not had any trouble before . It is very close to my daughter so its its conveinant for me

    5
    « Kzoo Go Bronco's WMU »

    We love this hotel in Kalamazoo. The rooms are always clean. Beds are comfortable. Close to main highways. easy access. Staff always pleasant.The rooms are very spacious. Love the fact they have irons-sounds weird but love my clothes looking good

    1
    « Bed....Bugs.... »

    I was only in Kalamazoo because the transmission in my car went on our way back to Canada, from Chicago, and I had to wait for Honda (USA and Honda Canada) to sort out the warranty stuff and get it fixed. As such, I didn't know how many nights I would be staying, so I was booking one night at a time (I sent my wife home on the train, so this hotel stay was for just me). I actually checked into the hotel on October 9th. My first night's room (king bed, room 218) was clean and did the trick. However, one of the giant hotel spotlights was right outside my room/window, and even with the curtains closed, my room was still quite bright all night. October 10th, I moved to room 411 on the other side of the hotel with no spotlights shining in my room. When closing my curtains mid-day, I killed one bug (junebug, perhaps?) and didn't think much of it. I went to sleep around 1130, and woke up around 130am with something crawling on me. I quickly turned the lights on and knocked 3 bed bugs off of me. In moving the excess pillows off the bed, I found 2 more. I went to reception and asked for a new room/my money back (so I could go elsewhere), and was given access to room 305 (2x queen beds). I went there and tore the bed apart to make sure it was clean, which it was, and ultimately moved my stuff at close to 2am in the morning. However, try going back to sleep after waking up this way. In looking around Kalamazoo for other accommodations, unfortunately (for me) I was unable to find anything. October 11th, I stayed once more in Room 305, but certainly on high alert for more critters. Luckily my vehicle was ready first thing the next morning (Oct 12), so I was able to hightail it out of there. The day staff was pleasant and helpful. While the night staff was 'OK', anytime I passed through the lobby, it absolutely stunk of cigarette smoke. If I hadn't seen her standing right outside the doors smoking, I would have though she was smoking at the front desk. During one of my trips to the Front Desk, she opened the door and told me she'd be right there to assist me (she had to finish her smoke). Not a good location either - There are no food options (other than a gas station) within 1-2 KM, and no sidewalks to/from the hotel. While I hope I never have to travel to Kalamazoo again, I certainly will not return to this Best Western. When I figure out where else to share this feedback, I plan to do so -- it was not a pleasant experience, to say the least.

    1
    « Worst Hotel Stay in My entire Life »

    If I could give a -100, I would. I rarely right reviews of hotels, even when I have bad experiences, and I have had a couple. But this just had to be the worst experience, in fact at some point I thought someone was playing a practical joke on me. First off, I could barely sleep at night because the room I was in had some weird large bugs, I'm no scientist but they are outdoor bugs that are attracted to light at night. So, I was okay with killing the first one, but then two, three, four, five. It became too much, and they are very loud bugs so when they fly around, it keeps you up at night. I took some pictures of these insects. So I spent a good chunk of my night waking up to these insects. Anyway, what did it for me was the housekeeping stuff. If you could rate the worlds most unprofessional housekeeping staff, you will find them here. Very loud, they woke me up in the morning because I could hear them talking in the hallway. They were using curse words as they spoke to each other, and they were just unreasonably loud. Very unprofessional. Now this is where it got worse for me: One of them starts playing music on their phone, and starts singing/raping to the song. Now, I would be okay if they were humming, and the music wasn't too loud, but they were singing quite loud, obnoxiously loud, and this said song had profanity, so if I had kids with me, I can only imagine the horror. This was by far my worst experience, especially because I've stayed in this hotel in the past and I always loved it, in fact it used to be my favorite hotel in Kalamazoo. I left the hotel feeling very, very disappointed.

    5
    « Great place to stay »

    This is my #1 location to stay wen I'm in Kalamazoo. The rooms are spacious will excellent amenities. Also made use of the indoor pool. Breakfast is very good and varied making it hard to not find something for everyone. Will definitely stay again.

    2
    « This is not a Plus hotel yet »

    I'm a gold member with Best Western and found this hotel was not at the level of a plus. We saw several rooms, all updated except for the beds which sagged horribly. I'm not sure Best Western would approve of this at their base level. Our shower was tepid at best and the management replied the water heater guys were there looking into it. The management was unable to offer a satisfactory discount because there was no management on the site. For those who watch my reviews you'll see we had a few bad hotel stays this trip. I wish it had been different but the reality is that the bed is central to a hotel stay and the rooms we were shown all had very old beds with obvious depressions in the beds with a high edge at the side. We wound up with a room with one good bed and the other shot and had to settle for it given how late it was. The front desk was very responsive and understanding and even called up to make sure things were okay and offered to keep trying other rooms. Again there was no management in the morning to properly offset the cost. I will follow up with Best Western directly. If you are accustomed to BW plus this spot does not rise to that standard yet. The bed seems to be the last remaining upgrade needed as well as hot water for the shower. The staff was great and the upgrades are coming along. I would not stay here without confirming a new mattress was in place.

  • 2
    « Probably fine if you don't want breakfast or a friendly desk clerk »

    Don't stay here if you expect there to be food available during their posted breakfast hours. Front desk clerk is in serious need of some customer service skills. My family had gone down to breakfast at 9:30 (breakfast hours ran until 10am) there was not enough hot or cold food for the three of us (2 pcs of sausage in the whole pan, no eggs - pan empty, no bagels, minimal toast, 2 muffins, milk empty, pancake machine broken, etc) when I complained to front desk -clerk simply rolled her eyes at me and said "well there's only one person working over there". No apology, nothing! Other guests said it was the same the morning before so that must just be how they roll. I always enjoyed staying there when in Kalamazoo but I sure won't next time!

    4
    « No hot water but did credit my bill »

    Shower did not have hot running water. they stated they had issues with the water in the morning. they took money off my bill to account for no hot water. Overall was satisfied. was a clean hotel and work the money.

    5
    « Sister weekend »

    This location gave us easy access to our destinations. Staff very friendly and helpful in making our stay a great one. Hotel accommodations very nice. We did have one small issue during our stay but staff and management resolved it very quickly and exceeded our expectations.

    3
    « our stay was OK »

    The hotel was OK. The sofa bed was uncomfortable (my body was resting on the metal supports - not enough mattress thickness to eliminate the metal supports coming through). The hot breakfast was too limited in selection - cooked eggs and biscuits and gravy. The self-serve pancake maker was not working all 3 days. The water dispenser was not working.

    4
    « Great 3 day get away »

    This BW exceeded our expectations ,,it was clean, lovely room, well maintained grounds,,hall carpets clean,,fresh smelling,,no over flowing trash cans outside.The staff was very helpful and they all looked very clean and I did not see them standing right outside the hotel smoking,,I HATE walking thur the staffs smoke,,,right outside the doors.

    3
    « Good stay »

    Stayed here one night two adults and four kids under 10yrs old while driving between Ontario and Illinois. Wit was a pleasant stay, seemed clean, pool was crowded and a bit murky but the room and service was excellent; it was an affordable and comfortable stay.

    4
    « Great stay »

    Room was great, pool was fine, breakfast was okay, however location of hotel is a little hidden. Had to take several backroada off of I-94 to get to the hotel. Staff were mostly friendly. Elevator was slow.

    4
    « nice place to stay »

    this Best Western has been my choice of hotels to stay at in the Kalamazoo area for the past 7 years. They have recently remodeled and have some restrictions now that make the stay even more enjoyable.

    5
    « Long Term Stay »

    We had a wonderful stay. Our company chose this hotel for us to stay. We stayed for about a month at the hotel. very nice people. they helped us with everything we needed. Hopefully our company send us here again

    4
    « Clean and comfortable. Reasonable price and good location. Breakfast, Internet & parking incl. »

    Clean and comfortable. Reasonable price and good location. Breakfast, Internet & parking incl. Lots of options for breakfast including a do-it-yourself pancake machine. Boiled eggs of fried (very hard fried). Good biscuits and gravy. Fruit, bagels, etc. Good location. Near Western Michigan University sports expansions and, a short drive to Kalamazoo downtown, Oakwood area, or Portage. Internet worked fine, plenty of parking, helpful staff. Only negative was a pool towel left in the elevator remained all evening and part of the next morning. Room was large and clean.

  • 4
    « Long term stay »

    The staff is very friendly and accommodating. The Breakfast is adequate. Jeannie who works on Mon and Tues does an excellent job. The furniture does need some updating. the mattress does have dips in it and the couch is not very comfortable. The kitchen area needs better lighting.

    1
    « Terrible »

    Dont stay here unless you have to. What else can Is ay its dirty and dark and smelly. Dont stay unless you have to. This hotel needs to be updated badly. It looks like they spent some money on lobby, but you dont stay in the lobby. its a facade.

    1
    « Yuck. »

    Nothing like arriving to a dirty room... especially for the ridiculous price. Bathroom was dirty, beds uncomfortable with giant dips in them, elevator was out of service temporarily and seemed to be on its last leg.

    5
    « Weekend Getaway with Grandchildren »

    We had a wonderful stay here. The staff is always helpful. We only had one issue this time. One television in the suite had volume issues. We asked 3 times for it to be fixed, but it never got resolved.

    4
    « Good stay »

    Good hotel, excellent staff. Very Clean, good amenities. We were there for a funeral and having a no hassle check in and a comfortable room made the situation better. Would return for leisure visit. Much better then the last hotel we stayed in!!!!

    1
    « House keeping did not clean second day »

    House keeping came and vacuumed that was absolutely it. They did not grab the dirty towels or make the beds. While I was gone a resident came and knocked on my door complaining of noise, however it was just a normal 3 and 5 year boys. My mother there grandmother was there with them. Thank God I was not because things would not have been good!

    5
    « Best Western Galleria Inn and Suites Memphis »

    I would stay there again. Everything was very good. They were busy for Sunday night which is weird. The telephone booking wasn't handled well directly at the location, so I went through the Best Western main reservations. That was fine. Hotel was great though.

    5
    « Great Stay »

    This hotel met all our expectations and more. We were a family of 4 and found the location and amenities excellent The room was spacious and accommodated my daughter and granddaughters very comfortably.

    5
    « Great Hotel »

    I got to town late and needed a room, the front desk staff got me a great room and price. The pool was kept open late because our kids wanted to swim. The breakfast was ready early and the coffee was on 24/7. I used the washer and dryer both worked great.

    3
    « Average Hotel »

    Average hotel - Not as publicized or as reviewed. Room lighting was very low, rooms did not lock properly. Breakfast miss the variety. Same menu all the days. Lift is a joke and makes lot of noise and shakes. Walls are thin and you could hear anything happening next door and outside - people using lift, slamming and knocking doors

  • 5
    « Comfortable and Reasonably Priced »

    Quiet and we really enjoyed the hot Breakfast! We plan to return in the Fall 2017. I felt the price of the room was reasonable and it was very clean and updated. We travel to Michigan twice a year and will stay here again!!

    5
    « Ask for Tristan »

    Tristan made my reservation, called me back FROM HOME to answer my questions regarding my reservations and she was there (like she promised) to greet us with a smile when we arrived. I will be back to see her (like I promised) the next time I'm in town.

    5
    « Awesome place and great people »

    You should really visit this hotel and all the workers show kindness and compation to the costermers and becca (one of the greatest people) helped the most. She is really social while doing her job you can tell she loves to do it.

    5
    « Great Place ! »

    BW Kalamazoo is conveniently located near WMU. Its very clean and the staff members are very friendly. I love the larger rooms and kitchen amenities. The beds are very comfortable and we enjoyed being able to kickback and watch TV from the sofa rather than the bed. Just like home!

    5
    « Brenda trip »

    I enjoyed my stay I would recommend my family and friends to stay at one of your locations the bed was extremely comfy the room was tidy and clean it was easy check in and out the staff was super friendly

    5
    « Great hotel »

    Great, update hotel. Rooms were plenty spacey enough. It seemed to be a very busy weekend during our stay. Becca was polite and friendly and handled everything very professionally and attentively. Will recommend to others.

    4
    « Good quality for business trip »

    Was traveling for work and was satisfied with this hotel. Was automatically upgraded to a bigger room because of the length of my stay and had more than enough room (king bed, sofa, small kitchen area). Staff were friendly and accommodating. Would stay here again in the future.

    5
    « Welcoming / Comfortable Stay »

    Easy check in, polite courteoeus staff. Clean comfortable rooms. No muss, No Fuss. Relaxing room after long work day. Quiet location and enjoyable outside seating area to unwind with business associates. Close location to interstate and eating establishments for dinner. Pool / hot tub a welcomed sight to help unwind.

    4
    « Very nice »

    Spacious room with microwave and refrigerator. Clean, friendly staff, better than average free breakfast and close to WMU where we needed to be. DO recommend stating on a higher floor to minimize sound from loud feet above. Overall Hhghly recommend!

    5
    « Great time with family »

    The rain and gloom were undaunting. What better place to enjoy a daughter and three year old granddaughter! Our two rooms were a wonderful size for convievel socialization. The pool and hot tub were the focus of laughter and relaxation.

  • 3
    « Baseball weekend »

    Not bad, spacious room but needs a good cleaning, a complete overhaul. Curtains could use attention. If they would look around they couldn't miss what needs to be cleaned. Loved the lobby very spacious.

    5
    « Great updated hotel »

    Was told they recently remoldeled and was very impressed with the room size and the updated look and feel. The front desk was very friendly. The breakfast hit the spot. Plan to use this hotel again when I'm in the Kalamazoo area.

    4
    « Good and decent hotel »

    Reasonable priced hotel with good amenities and and great location next to all major stores. Hot Breakfast was good and the pool was excellent, my kid enjoyed the stay very much. Would definitely recommend this hotel and if there is a chance would stay at this hotel.

    5
    « Great front desk gal »

    The front desk gal, Becca, was dealing with a difficult customer when we arrived to check in. We were very impressed at how she handled the situation. The room we were put in was very nice. We will definitely return.

    5
    « Beautiful room »

    We stayed here some time back, but it is new and improved. We were delighted with our room, which was spacious, tastefully decorated and very clean. The breakfast area was large, airy and offered a wide variety of food for all appetites. Definitely on our repeat visit list.

    5
    « Funn Weekend! »

    We stayed on a satruday and sunday. Our kids loved the hotel, thats the most important thing. Breakfast was nice, they have pancakes and toppings, etc. Our daughter just started at KVCC so we will definietly be back.

    5
    « Great Value and Spacious »

    The hotel was clean and staff was friendly. The rooms were also very spacious. We enjoyed swimming in the pool and the breakfast was also very nice. I would recommend this hotel to others coming to Kalamazoo area.

    2
    « Good potential but some kinks to work out, need a more thorough cleaning crew. There are options for gathering with grou »

    Good potential but some kinks to work out, need a more thorough cleaning crew. There are options for gathering with group including a conference room. Seems to attract a mixed crowd which only became an issue during the wee hours of the night...

    3
    « Just ok »

    The ac/heater did not work and the towels were yellow in color. Tried calling the desk no one answeres. Went downstairs rang bell wanted for about 10 min and then left. Bed was bumpy. It was ok for just an ovwrnight. Breakfast was nothing special. Hotel staff was nice. The Wi-Fi worked really good.

    5
    « Very nice stay »

    Very nice stay, reasonably priced for the value. Clean and comfy beds, too! Came here to visit my daughter at Western, staff was accommodating and felt safe staying there alone. Would stay there again .

  • 5
    « Great Value for price »

    The hotel staff was friendly and helpful, the room was immaculate and comfortable. The included breakfast buffet was very nice with an excellent variety of items that were kept fresh and well stocked. The location is very close to Western which was our destination.

    5
    « Wonderful »

    The property is amazing. The staff is amazing and breakfast is great. My company has just added it as an approved Hotel for when I travel. Keep the good work. I especially enjoy there large rooms and modern look.

    1
    « Not problem solvers »

    Made reservation on First Merit cc. by the time of my trip Huntington bought out First Merit. Guy at check in would not except new cc as it was not the card room was made. Also wouldn't except rate. He couldn't rationalize that bank reissued cards. Also room smelled terribly of weed and I had two babies with me. Food smashed into carpet, someone's used soap still in the shower, pizza crust on the business table. We addressed issues with same check in guy. It took 4 hours to get someone to re clean the room. Pool area had mold around edges of walls and floor. Very disappointed

    5
    « Amazing »

    This location is beautiful, very clean, and Jim and the entire staff made our stay comfortable and pleasant. They went out of their way to accommodate our needs with the friendliest services. I highly recommend this hotel and look forward to future stays.

    3
    « Dance competition family! »

    Overall, a good stay. Convenient location with decent price, close to restaurants, shopping and Miller Auditorium. Pool area was clean, as was guest room. Kitchen area, definitely a plus. Parking is sufficient.

    5
    « get away »

    nice pool and hot tub, good breakfast . rooms were clean and comfortable. a good value for the price, located in a safe part of Kalamazoo Michigan. close to shoppinf and restaurants. cose to Western Michigan University

    5
    « Excellent!! »

    Great hotel great service. Very clean. Bed was so comfy and room was amazing. Staff very friendly. Need more parking spaces but overall experience was top notch. Breakfast options were nice and very clean area. Coffee was good too !

    4
    « 2nd visit »

    Our stay here was very nice once again. The breakfast was on point especially with the biscuits and gravy and we slept peacefully. The pool wasn't open so that was disappointing but it was understandable as it was being freshly painted.

    3
    « Fair and affordable, Spartan room decor »

    We needed a simple affordable stop while attending a wedding. Halls and lobby look like they have been recently remodeled. The rooms are a little long in the tooth. No decor. Bathroom is a little dated and some fixtures need maintenance. Toilet Paper holder was falling out of the wall. Breakfast area was nice and the food met expectations. Overall this was a little below my expectations of the BestWestern Brand The desk staff were friendly checking in and out.

    4
    « Great Quality for the Money »

    In town for conference and end up here as an overflow. Very pleased with the room and the staff was great. Had to wait a bit for the hot water each day but we enjoyed our stay. Breakfast is outstanding.

  • 5
    « great experience »

    Great room, comfortable beds, quiet area of town but easy access to freeways and shopping. Would absolutely stay here again. The housekeeping staff went out of their way to be helpful with more towels and coffee pods. The size of the room was great.

    4
    « Surprised »

    I had read plenty of reviews that were not very good on this hotel. I was surprised. I had a clean and nice room. I didn't see any of the issues people were talking about. I think it was just remodeled, maybe that was the difference. I will stay here again

    5
    « I Miss being able to stay Here »

    I use to stay here every time I was in Kalamazoo. I was so sad when I found out we are no longer welcome because our occupation we always have dogs with us and their change in policy of no longer welcoming dogs left us looking for a new place to stay....On September 2 however we were in Michigan dropping a dog off, It was the start of labor day week end and the traffic was horrible so we decided to stay at our favorite Hotel. Like always the staff was friendly and accommodating . Our room was clean and comfortable. We were one the fourth floor which was perfect for Friday night. We were so happy at check out when the staff had express how much they have miss us it was good feeling to know they missed us staying there as much as we miss staying here. As well as they missed our beautiful well behaved dogs. Thank you for letting us know we are missed.

    3
    « Doing their best, a work in progress. »

    Booked a suite for two nights. Newly remodeled. New carpet, paint TV. The old still shows through. They are still working on it. Staff were great. Breakfast was good. Room was clean as was the rest of the property. The furniture was worn. The "suite" was roomy but not put together well. Lots of unused space. I would stay again as I think it was a bargain. Location is great just off 131 yet in a quite neighborhood. Lots of food and breweries nearby. We used uber to do our "crawl".

    5
    « BW hotel review »

    after being on the road for almost two weeks and staying at only best western hotels this was by far the best -BW hotel of all I would recommend this BW hands down. If and when I ever venture back that way I will definitely plan on staying there again

    4
    « Pretty Nice place to stay »

    The rooms were very clean and spacious. Check in process was good, lots of people checking in at one time. The had a problem with the key making machine, had to return to the front deck several times over the weekend. All in all a good facility and I would stay here again.

    4
    « Nice place to stay »

    This was a nice place to stay. Close to freeway, clean, friendly staff. No problems to speak of. Signage to hotel was not too evident, so we drove past the street. But, it was easy to find our way back to it. Would stay here again if in the area.

    5
    « A very comfortable and modern hotel »

    This hotel is nearing completion on remodeling. Room was spacious and modern. The lobby is large and inviting, and the staff was professional and courteous. Parking was ample. Many good rstaurants nearby.

    5
    « BW Kalamazoo »

    Clerk was kind and helpful. I liked that you could purchase snacks and drinks at the front desk . Left before breakfast, no review , wi fi great , location was in a quite area , lots of places to eat around the area

    4
    « WIll stay again »

    I stayed at this hotel for two nights recently when I was in town for business. The outside was not overly appealing and there were crews outside as they were renovating the hotel. I was surprised when I walked in to find that the hotel was very appealing on the inside. The front desk was very helpful and efficient to check in with and at checkout I was very pleased as they made quick work as I had to catch a 5:00 a.m. flight. I have zero complaints about the room as it was very nice and comfortable. The continental breakfast was more than adequate. There was noise from the construction but that is going to happen when you want to upgrade and I had no issue with it as it was all during the day. The only negative was the elevator was very slow and I kept thinking it was going to get stuck. They also offered in my opinion an excellent rate. I plan on staying here each time I am in town.

  • 4
    « Our place to stay in Kalamazoo »

    We visit regularly Kalamazoo because it is the site of the Medieval Conference in May for 4 years now,. Clean, nice hotel with the helpful stuff. Rooms are spacious, clean, equipped with refrigerators and microwaves. Hot tub is just a bonus.

    4
    « Very nice stay »

    My wife and I stayed here recently and we both loved the room. Microwave and fridge in a large room. Room was clean and beds and bedding were above average. Good location and great prices make this hotel a no-brainer.

    3
    « STILL renovating... »

    I keep hoping the renovations to this hotel will be completed...but they aren't. This is the 3rd time we've stayed at this location since April 2015. Love the location: easy access to highway; close to Western Michigan University. Room was clean and bed was comfortable. Breakfast was good with the usual choices: sausage links, French toast, fresh fruit, cereal, waffle maker, etc. When we pulled in the parking lot the large waste receptacles were the first clue that the renovations were not completed. We had an event at WMU that we needed to attend Friday night and when we returned, parking was extremely limited. This was due to a second large waste receptacle and a large travel trailer set up in the lot on the backside of the hotel. Trailer was being used (carpenters?) as an electrical cord ran from the hotel to the trailer. Also, a pickup truck connect to another trailer parked across several would-be parking spots. We had a room on the 1st floor and I was okay with that...the stairwell was closed for renovations. Seems dangerous. I like the hotel, just wished they would get the construction completed! On another note, I really don't like the new "BW" sign that corporate has decided to use. Reminds me of "DQ".

    3
    « Nice Hotel - could use a more caring staff »

    Property is nearly new or newly remodelled. Excellent location. Room for the price is great. In fact with a decent staff this could be an excellent hotel. While eating breakfast close to 9 the staff literally took food away as we were reaching for it. On checkout the staff was no where to be found and we had to wait 5-10 minutes to check out. Great hotel. Just hire better staff and you will love this place

    4
    « Music Seminar »

    We stayed here during the summer of 2015, and the hotel needed some TLC. Since then, it has been nicely renovated. Very convenient to Western Michigan University in a quiet location. All staff members were pleasant and helpful. Convenient to highway without road noise.

    4
    « Good hotel »

    We had a good stay here. The room was modern and clean. The bed comfortable. The staff were friendly. The breakfast was nice. The pool was clean. I didn't have any complaints. The location, just off the highway, is good if you're passing through kalamazoo.

    4
    « Very Good Hotel with Excellent Service »

    This was one of the best hotels and also the room we stayed so far in other BW and other Brand Hotels. The location of this hotel is also very convenient close to the Highway & not far away from amenities.

    4
    « Great Staff »

    Staff was very pleasant and the hotel was a little dated everything was clean and the breakfast was great. Rooms are huge and the pool was kept relatively clean. After a long drive I wanted to relax in the pool and it closed at 10. It was 9:45 when I checked in and asked if we had time to jump in. They said of course and I promised them it wouldn't be long and we jumped in and out. Will stay here again if in the area.

    4
    « Repeat stay several years later »

    I have stayed at this property several times in the past and had the chance to stay there again recently for a night. The hotel hasn't changed much since my earlier visits with the same room decor. This was changing as renovations were going on inside the hotel, just not yet on the floor where I stayed. I wish I had been in one of the updated rooms so that I could give an up-to-date review. The room we were in certainly needed some attention since it has been at least 3 years since I was at the property. The sleep quality was very good, with little to no road noise from the nearby 131 highway. Noise within the hotel from other guests was also very low, enough so that I thought occupancy must have been low until I saw the number of cars in the parking lot the following morning. Breakfast was good, with a mix of hot and cold foods and a good selection of both. I felt the pricing was fair for the property but also feel that the updating is needed and probably a bit overdue.

    5
    « Great Stay! »

    We've stayed here three times over the past year and have had a great experience every time. The rooms are clean, the breakfast is great, and the staff is amazingly helpful! The last time we went through, we stopped there but there were no rooms available. The front desk called around and found a place for us. We love the location - nice and quiet but near the university and major roads.

  • 3
    « NEEDS SOME TLC!!! »

    First time staying at this hotel. Would look for a different hotel if we visit Kalamazoo again. It was not awful, it just was not what I expected it to be. The bed was very comfy........breakfast buffet was not good. Front desk gal was very helpful!

    2
    « Disappointed »

    Our room had not been vacuumed or dusted. .crumbs, lint, etc., were on the floor as well as tags from new clothing that a previous guest had left. After complaining about lack of cleanliness we were moved to a "clean/ready" room down the hall. Altho the staff was apologetic and our bill reduced 40%.. we were not too impressed with any aspect of our stay. Second room had duct tape at threshold, headboard was in bad shape, no hair dryer. Hallways and stairs in motel looked like they hadn't seen a vacuum for a while, and baseboards were filthy. Sign in lobby said they were in process of some renovations so guess keeping the place clean had been put on the back burner.

    3
    « Room did not match reservation »

    We arrived at the hotel and had to wait for 10 minutes for someone to be back at the desk for check in on a Saturday evening. We got our room, but it did not match our reservation. We reserved a double queen suite and only received a single king suite. The hotel is currently being renovated. The air conditioning kept turning back up during the night and not holding the temperature as set.

    4
    « Overall Very Good »

    This hotel was very clean and nice. We stayed in a king suite and the presentation was very nice. The breakfast was also good. My only complaint was that the staff cussed way to much in front of guest, including my boyfriend and I. Also the bathroom door in my room was broken, but that was the only thing that I had problems with. Overall I would stay here again.

    5
    « A very nice overniight stay »

    Just one night but it was very enjoyable. Lobby and breakfast area are nice with view of the indoor pool. Room was very large with good sized fridge and microwave. Bed and linens were super comfortable. Temperature control quiet and efficient. Breakfast great..lots of selections including big bowl of fresh fruit. Dining area is quite large with plenty of room for everyone. Staff couldn't have been nicer including the breakfast bar associate. I hated to leave!!

    5
    « Second Time Around »

    Second time staying here. This time I was on the 3rd floor versus fourth. This was not remodeled. The room was not bad, but there was a difference all the same. I did eat their breakfast this time, and it was very good considering the value for the hotel and options available of warm and cold. I had a good night's sleep and no complaints of any kind beyond remodeled and not.

    3
    « large rooms, comfortable bed, but... »

    The room was not very clean. Litter on the floor and under the bed. Made us wonder what else wasn't cleaned well. Pool was ice cold at first, finally warmed up at the end of our stay. Service was excellent as was the complimentary breakfast. Overall not bad for the price.

    4
    « Clean and comfortable »

    This hotel was clean and comfortable. only problem was the door on the bathroom would not shut properly. However the hotel is currently renovating. I did report this to front desk at check out and they were going to have maintenance look at it. Staff was accommodating and friendly. Would stay here again.

    2
    « Misadventure »

    As has been mentioned in other reviews, avoid rooms ending in 08. Our stay was very noisy. There was no sound proofing in the door so we woke up several times to drunk guests getting on and off the elevator and just being in the hall. If you want hot water don't stay here. Neither the hot tub or our shower ever got hot. The pool was COLD. Plumbing seemed to be an issue in general as the toilet didn't work right either. A couple small annoying things to mention: Wifi was very weak and not reliable. The elevator was incredibly slow, use the stairs. Breakfast was good and the location was convenient to any attractions in the area.

    4
    « A very nice, conveniently located hotel »

    I stayed at the Best Western Plus Kalamazoo Suites in late April for one night as part of a road trip. It is a very nice property with spacious rooms and it has a great location: just off US 131 and a stone's throw from Stadium Drive. Accordingly, it should be convenient for many travelers to Kalamazoo. In short, the property offers excellent value for money (I paid under $100, including tax, for one night's stay). The rooms are large, well appointed and quiet. Parking is plentiful and easy. The hotel has a small sundry shop offering snacks and other essentials, as well as a complimentary breakfast. Like all Michigan hotels, it is entirely non-smoking, but the hotel has cleverly set aside a small area outside (with chairs!) for guests who do smoke. This was a nice gesture and appreciated. It also has a small indoor pool, which seemed popular with other guests. Lastly, the staff are very friendly and happy to address any concerns one might have.

  • 5
    « Kalamazoo BW »

    very nice Hotel overall. Very large rooms and not far to many eateries. Staff very amicable and . Overall it certainly meets BW standards..some renovations going on so it will probably be even nicer. Nice Breakfast,

    3
    « Extended Stay »

    Overall the hotel staff were very friendly and tended to any need I had during my stay which ended up being about 45 days. A good experience with the staff. This hotel was under renovations during my entire stay. Lakisha did a wonderful job on my room when she cleaned. You could just tell she was there that day. Though I did not need my room cleaned or a change of sheets daily, my room was tended to regularly by a well trained staff. The only issue I had during my stay was that the toilet and the sink basin in the bathroom was rarely cleaned well. My stay was very pleasant and like I said, all my needs were tended to. The breakfast needs some serious attention. The fake eggs were awful. I would not even put those out for service.

    3
    « Stay for teacher conference »

    This was an okay place to stay. A little fixing up and some TLC could make this a nice place. The hallways and walls need some repair. The service was good for the most part. Cleaniness could have been better. I had an old sock under the bed side and it was there the whole time. The manager was very committed to helping us have a good experience.

    3
    « Not what I expected from Best Western! »

    My family spent Easter weekend in Kalamazoo, Michigan visiting family there. We booked this hotel because it had a pool. The interior is quite nice in the lobby and breakfast area. The front desk clerk was friendly. From there it went down hill. We discovered there was a lot of renovations going on, including the pool which meant it was closed. We discovered after returning to our room the next day that housekeeping lost their minds. Our beds weren't made or tidied in any way. The bathroom hadn't been really cleaned, nor the towels replaced...just folded and put back. The coffee area was messy...stir sticks, dirty napkins and coffee stains on the counter. Coffee not replaced which meant I didn't have coffee for the next day. Yes, housekeeping was in our room because the King Bed was not made but the covers were pulled up to the pillows to make it look like it was made. Disgusting. If not for the front desk, we would have rated this hotel lower than a 3.

    3
    « Expected more since this is a BW PLUS! »

    Road warrior and I guess I'm used to better. There are a few BW's that I have identified, in the areas that I travel, that are on the same level as Hilton and IHG properties I normally stay in; this is not one of them. This is the first time I've stayed here and will probably be the last. Hotel is dated and, while under renovation, still will never be up to the same level as other mid-range hotels that I stay in. The walls are paper thin and I could here every little noise from the kids in the room next door (my parents would have kicked my butt if I were that noisy after 10:00pm). NCAA Tournament time and even though they have flat panel TV's, there are no HD channels (very unusual at any hotel these days). TV screen blurry and ended up watching games on my iPad. Did I mention the noise and the kids next door. Wifi was adequate. Check-in was efficient. I would give this an average rating, at best, primarily because of the rate. As I said in the intro, I would have expected better from a BW PLUS.

    1
    « Filthy »

    Hotel nightmare... my skin is still crawling but luckily nothing else. I didn't expect anything over-the-top but I did expect it to be clean and it was beyond filthy. There was no shower liner, something I suspect was excrement near the toilet paper dispenser and mold in the shower. The carpets had not been vacuumed and the sheets were all wrinkled which made it difficult for me to trust that they were even clean. It was gross.

    2
    « Not pet friendly »

    Read a review and made a reservation, asked to be contacted if pets an issue. They contacted me before arriving but didn't comment on my request. Went next door to Holiday Inn, got a room but at a 30 % higher rate plus 15 dollar pet fees.

    5
    « Nice place to stay »

    We have a student at the college located by Best Western Plus and we think it is a very nice comfortable place to stay. I avoid the elevator because it sounds like it is going to break but other than that everything is nice and updated.

    4
    « Nice hotel...will renovation ever end? »

    Very nice hotel; 2nd stay since April 2015. Had hoped that renovation was completed but it wasn't. Desk staff very friendly; lobby area very clean; room was spacious. Fitness center was nice as was indoor pool. Breakfast was the usual - fruit, waffle maker, etc. Beds were comfortable. We stayed on a night when outside temperatures were almost 0 degrees; the room felt chilly but we turned up the heat and it was fine. Next morning we found out why the room had been cold...window was open almost an inch! Bathroom floor (tile) was the coldest I have ever experienced (open window probably compounded that). Easy access to highways and extremely close to Western Michigan University (2 miles away) and Kalamazoo College. Would recommend the facility - be sure to check your window!

    3
    « pool »

    pool was cold and very chlorinaided- next morning closed for repairs??? Hotel in the process of redecorating??? need bathrooms repaired 1st! and a longer shower curtain for the curved rod--- or you are going to have a huge mess with some people that stay Parking only at one end... otherwise pretty nice hotel

  • 5
    « Remodel very nice »

    The remodel is looking very nice, the carpet is so soft and the hotel is in an easy location right off of the highway. I would stay there for sure again! Lovely place and afternoon and morning girls where very sweet and helpful.

    4
    « Great Stay with Friends »

    We stayed in a suite with two queen beds and a couch. There was ample room for 5 of us to hang out and not feel crowded. The pool was nice, the hot tub was hot and relaxing. The condensation above the hot tub was annoying as it kept dripping on us but overall that was nothing compared to how uncomfortable the beds and pullout couch was. I slept on the pullout and it was like sleeping on coils all night. My friends slept on the beds and said it wasn't much better. The breakfast in the morning was devine though. Overall the stay was a lovely night away from husbands and children and we will most likely refer friends and family. Probably after the renovations are fully completed in hopes of getting newer beds ;)

    4
    « great stay »

    love this property, second time here and always warm and enviting. sraff always poliet and never complain when u ask for early chexk in or laye check out. room are big and bed is comfortable. all rooms have fridge and microwave.

    5
    « "Sweet Suites!" »

    My husband and I recently spent a couple of weeks at Best Western and, having been in the hospitality business my entire life, was totally impressed with the service we received. Not only were the rooms spacious and airy, the pool was warm and the hot tub was hot, and the breakfast was the perfect start to our days. Alondra at the front desk is the sweetest person! I was constantly asking for things like Kleenex and garbage bags, and she happily accommodated me, and made pleasant conversation. Housekeeping was spot on and very friendly. Beds were comfy and I slept like a champ. Jeanne at breakfast loves her job and it shows - she chit chatted with all the guests and made sure they had everything they needed to enjoy their stay. There was always hot coffee and tea too. The fitness room kept me busy, and laundry was convenient. Even the maintenance guy was super duper nice - he was always taking out our trash and holding doors for us. Of all the decently priced hotels in Kalamazoo, this one is right at the top!

    4
    « Fine Foggy Friday »

    Happy to get off the road and to our motel just off the highway after a very wet and foggy drive. Received a fine upgrade to a recently remodeled room. Could have been a bit brighter in the room, but it was comfortable and exceeded our expectations. Good price for the room and in my travels, the breakfast was far better than most "free breakfast" offerings. Bottom line, we got our money's worth and the employees added to our positive experience.

    5
    « They are the "Best" part of Best Western! »

    When I checked in it was only going to be for 3 days but it ended up being over two weeks! I hadn't taken a vacation in 4 years but after experiencing the great staff and great amenities my wife and I decided it was time for a vacation. The General Manager Steve was the most accommodating, he locked me into a great rate and made sure my stay was enjoyable. Deborah at the front was a pleasure to work with as our vacation continued to extend. House keeping was efficient and respectfull even a few times when we slept past check out and forgot to call the front desk to extend our stay they gave us the courtesy to not knock and let us sleep. I travel a lot for business and the Best Western Suites in Kalamazoo by far is the "Best" of any of my travel destinations to date. Stay here if you are ever in Kalamazoo Mi!

    4
    « Very Nice Room and Price »

    Are recent stay offered us a very nice large and clean room for our stay to visit family and friends in Kalamazoo. The price was very attractive for the room that we stayed in, and the room was very clean and very well kept up. We were very pleased with our stay. The staff at the hotel did an excellent job in being friendly, courteous and helpful. The woman serving breakfast really went above and beyond in helping an elderly couple with their breakfast and was inspiring to see such commitment from the staff, even at checkout. We will stay here again on our return trips to Kalamazoo.

    1
    « stay somewhere else »

    Had three rooms for a family funeral. Picked this hotel because of the amenities and proposed value compared to others close by. Upon check in, noticed that the heating/cooling system was blowing either hot or cold air and running 90% of the time which made the room temp fluctuate non-stop. We went to use the pool late in the evening and the pool/hot tub water was green and cloudy - nothing that you would want to swim in as who knows what caused it. Breakfast was very mediocre - cold french toast and greasy under cooked bacon. Should have paid the extra $15 and stayed at the Holiday Inn.

    3
    « Okay - could have been better »

    We picked this hotel because it included breakfast and it had a pool, which we wanted to use after driving all day. The pool had been recently flushed and the water was dingy - you couldn't see the bottom of the pool. The staff assured me that it was fine but I couldn't get past the cloudiness. As for breakfast, they stop serving at 9AM during the week and we missed it. They should have signs in the rooms rather than one sign that was hiding behind some holiday decorations.

    4
    « Happy with our recent stay at Best Western in Kalamazoo »

    Our family needed a place to stay for a quick trip to Kalamazoo just before Thanksgiving, and we were concerned that all of the nicer places would already be booked up. We wanted a decent place at a good price but that wasn't a dump, and that had a indoor pool and a filling free breakfast. We found that the Best Western Plus had all of these features, and at a really good price too! The room was nice - it was two queen beds and a pull out couch that we night have needed, but ended up not needing. The breakfast was more than enough for us. If we need a place again in Kalamazoo, this is where we will go!

  • 4
    « Recent visit and past ones at Best Western Plus »

    Its a good place to relax and enjoy the area. The hotel is centrally located and close to the university and its activities. The staff, especially Debbie and a male staff who looks like Pres Obama are excellent and professional.

    5
    « Outstanding Value »

    Often, lower price corresponds with lower quality - however, this property definitely exceeded my expectations. Large clean room, comfortable bed, and solid Internet service enabled me to get some work done after hours.

    3
    « Remodel is good, housekeeping not so good »

    For all that it's worth the remodel has been positive compared with my stay a year or so ago. The room was comfortable. What I dinged this hotel for on the rating was the housekeeping. I should have known from the start after seeing a tip envelope in the room that it was going to be lackluster at best. I never tip housekeeping on the first night (unless only a one night visit) and you have to impress me to get anything going forward. That being said, the bed was just thrown back together and the same was true for the towels, etc. I spend just enough time in the room to take a shower and sleep, so there is never a mess to clean up, just make the bed and refresh the towels. If you want a tip out of me for that little effort you had better get it right. My suggestion: ditch the tip envelope and provide service worthy of me going out of my way to leave a few bucks.

    4
    « Good value and comfortable »

    The room was spacious with refrigerator, microwave, sink and a Jacuzzi (I was not expecting that!). Shower was good -- temperature and pressure was controllable. Housekeeping didn't stop by after first night of two-night stay. I didn't need anything so it wasn't a real big deal.

    2
    « Needs a lot of improvement »

    Stayed at this hotel for three nights 27-29th. 1. The hotel towels were filthy to the point that we kept asking them to bring us up clean towels. 2. We were told that the towels were as clean as they will get because they are in the process of getting new washing machines. 3. Room 219 bed appeared to never been freshly made correctly; especially since it looked like someone had say on it prior to us arriving. 4. Had to ask for clean sheets; as well. 5. We decided to go sightseeing of the city, and when we returned, our room was never cleaned; nor vacuumed... basically not touch. 6. The pool and hot tub area smelled very horrible and the water was dark yellowish and brown. Some good things about my stay: 1. The breakfast was good and decent. It was basically what you typically would have at most hotels. However, the area was clean and well maintained; and the female staff was friendly. 2. The desk staff was attentive to our request for clean towels and sheets and overall appeared to have a positive attitude. 3. The hotel is currently undergoing some renovations (this is awesome because they need it); but they have a long way to go.

    5
    « Super Fantastic Stay »

    As we have shared...great service, friendly staff, great room, and a super quiet night. We had been meeting at this hotel for three years and have had a #10 rating each time. The other couple really enjoyed it as well!

    1
    « inconsiderate »

    couldn't get any sleep, too noisy neighbors, called and called, the people next to me still were noisy, screaming and yelling and loud music. Very inconsiderate and rude people. Its hard to believe that the manager ever asked them to stop.

    3
    « Clean, but a little outdated »

    I have stayed here twice over the past year. In both instances my room was clean and the hotel was quiet. Internet worked fine, as I streamed Netflix the whole night without problem. The rooms though just felt dated between the furniture and finishing in the room. With that being said, I would stay here again without hesitation.

    2
    « bad night in Kalamazoo »

    I rented this room for visiting lecturer for our group. They found the room dirty, bedding dirty, coffee maker gross. IDue to ongoing renovations,, They were unable to provide them with a comparable room. I hesitate to rebook for future guests

    2
    « Great staff but hotel needs renovation »

    I had my pet with me: the first room we were given had horrible carpets and smelled like animals. We moved to another room which was better, but still poor carpets, broken bed and curtains. Overall cleanliness and condition of hotel could be better. The STAFF was great; the breakfast bar nothing spectacular, but very adequate. The small gym had broken equipment and only light weights to work out with.

  • 1
    « Avoid this hotel »

    Stayed one night and was very disappointed. Rugs and elevator were dirty. Really needs update which we were told they are starting. Difficult in closing room door. No hot water for a shower and a manager who does not return customer calls.

    4
    « A few bumps in the road »

    Over all a very nice stay. For those coming in the next few months be prepared for some noise as they are remodeling. The parking is located at one end of the facility. The lobby is very well welcoming and the staff very friendly and helpful. Breakfast while not 5 star has a nice selection and seating is nice. The rooms are clean. For the price you get a lot. The pool and hot tub were clean and the area well kept. If you like soft beds then you will like our room. Over all a very nice stay and look forward to seeing them when they have remodeled. One thing it is a bit far from most shopping and eating. Still a short drive gets you to most places of interest.

    5
    « Another GREAT stay!!! »

    The room 307 was simply amazing. It was spacious with a full kitchen, dinning area, fireplace and sitting area. Everything worked other than the fireplace but the rest of the room made up for it. The swimming are was very clean and comfortable. The fitness room was well equipped with different work out stations. The outside had seating in various areas that made it very nice to enjoy the outdoors as well. Staff was very friendly.

    1
    « TONS OF BED BUGS!!!! (and management does not seem to care) »

    Yesterday, my worst traveler's nightmare came true. Just after waking, my husband and I lay facing each other in the bed when he got a funny look on his face and said "there's a bug on your pillow." I leapt out of bed. As our eyes began to scan the bed and the surrounding area, I began to feel sick. Not "bug". "BUGS." BED BUGS. The more we looked, the more we saw. In the bed. Around the headboard. On the wall. On the ceiling. This was not a stray bug. This room (room 209) is infested. The bugs were of varying size, from tiny (google says this is the nymph stage) to full grown, and seemed to be coming and going from behind the headboard attached to the wall. There were also clearly tiny blood stains on the sheets, indicating they had bitten us. I frantically called the front desk, explained the situation and asked for a manager. The woman at the front desk did not seem surprised or concerned and told me the manager would not be in for an hour. Meanwhile, my husband grabbed a plastic hotel cup and began scooping up bugs to show the manager, in case they disappeared before he arrived. (SEE PHOTO) Well over an hour later, after hearing nothing back, I approached the front desk, set my cup 'o bugs down in front of the attendant, and asked if the manager was available yet. I was told no, he would not be in now for at least another hour. She did go ahead and refund our room. We got some trash bags from housekeeping to bag up all of our stuff and left without ever hearing anything from management. Based upon their reaction, I am not sure that I trust they will call a pest management company to deal with this situation. And I find it difficult to believe they could have an infestation of this magnitude and not know about it. Traveler's beware! I would sleep in my car as opposed to even stepping foot into this hotel.

    4
    « Horse show weekend »

    the hotel was very nice Pool area being renovated it will be lovely however that was not disclosed at time of booking Lobby nice rooms very nice size Beds had a hard edge around them but still comfortable And clean I would stay here again!

    3
    « clean good value »

    This hotel has just become a Best Western. It is very clean and comfortable. The breakfast is nice with limited seating. Be aware that we were told soon they are doing a major remodeling of the place so you might run into some construction

    2
    « We found this hotel lacking in at least two areas »

    When we checked in the woman on duty at the desk was completely disinterested in any questions we had. She clearly was not interested in helping us. I got the impression she definitely did not like her job. At breakfast we noted that the make-it-yourself waffle maker had a dirty, crusted area around the handles. I appeared to never have been cleaned; and yes, even with extensive use of spray oil, the waffle still stuck. Other areas looked cleaner.

 

Anfahrt zum Hotel ...

alle Richtungen

·Aus Richtung Norden: Fahren Sie auf der US-131 South bis zur Abfahrt 36B, und biegen Sie an der ersten Ampelkreuzung links ab. Der Parkplatz des Best Western Plus Kalamazoo Suites liegt auf der linken Seite. ·Aus Richtung Süden: Fahren Sie auf der US-131 North bis zur Abfahrt 36B, und biegen Sie an der ersten Ampelkreuzung links ab. Der Parkplatz des Best Western Plus Kalamazoo Suites liegt auf der linken Seite. ·Aus Richtung Osten: Fahren Sie von der I-94 West auf die US-131 North und weiter bis zur Abfahrt 36B. Biegen Sie an der ersten Ampelkreuzung links ab. Biegen Sie links ab. Der Parkplatz des Best Western Plus Kalamazoo Suites liegt auf der linken Seite. ·Aus Richtung Westen: Fahren ...

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