Best Western Premier Ottoperla Hotel

I would not put up this hotel as 4 stars as they claim. It shouldn't be more than 2 stars max! The only good thing they have is the location and the view over the sea. BUT, the rooms are basic, no bathrobes, the tv channels don't work, and 90% are in local language. The room service, and staff are never smiling and communication is only in local language, and they're always trying to get the guests to buy into expensive trips and over charging restaurants! The food is the worst of it all. Old, stale, and the meat and chicken look and taste like they've been micro waved multiple times!!! And even when I refused the food I ordered that looked like its a week old, they refused to give me back my money! And I got major indigestion and upset stomach, when I couldn't sleep all night from the pain. And they're expensive! I do no recommend at allll.

Absolutely disgusting hotel and staff very rude. Breakfast was terrible. Rubbish outside and the balcony was filthy. Was the worse experience I've been to turkey 3 times but this was definitely the worst hotel I've stayed at . Would never go back there again

Firstly if I could give minus stars I would have it defo isn't a 1 let alone anything above. When they say sea views they mean the docks the other side of the busy 6 lane motorway . The hotel is dirty the astray on our original balcony was a metal tin with sand in full of half smoked cigarettes. The glass on the front of the balcony's has never been cleaned it's thick in dust. Toilet roll must be like gold here because they leave you half a roll a day at best and no spare. We visited Istanbul for surgery and unfortunately this was the hotel the clinic booked for us. It is by far the worst hotel I have ever stayed in. Myself and my partner both had major surgery we were sniggered at and laughed at whilst being looked up and down by the waiting and kitchen staff talking amongst them selves and finding us “funny” maybe it was the tubes we were carrying from surgery. Sorry about that as a clinic hotel I thought the staff would be more sympathetic and understanding of these things. We didn't feel comfortable going anyway but it was day 3 and we wanted breakfast…:we went to walk out with it to take it to our room and was told this wasn't allowed. We were meant to fly home on Saturday but our bodies weren't ready to fly so we asked the clinic if they could book us 3 extra nights but on a lower floor preferably garden level so we could walk around the garden instead of up and down the Corridors my movement wasn't great and surgery had defo knocked me for 6 otherwise I would have changed hotels in a second. (we was on 6) and with single beds because we kept waking each other in the night. My body was majorly swollen and I needed to walk around as much as possible out of the heat to be fit to fly. The clinic arranged this no problems :-) on Saturday I went down to reception and asked them if my simple room change was ready? the man (and I use that word very lightly) on reception responded *why do you want to change, NO same room…hotel is full* you don't see anyone so figured this was a lie but double checked website anyway and there was multiple rooms available. To say he was rude would be an understatement. Decided to wait for someone more reasonable so on change over we went and spoke to a helpful man. He asked us what we wanted I asked for garden room single beds as above. He told me one wasn't available until Sunday it was late in the day I accepted so he booked it and even wrote it in the diary. Sunday…we call reception unfortunately it was the same rude arrogant person from the day before 🙄 I asked…is our garden room available yet? No sorry we moving you to 206 because the occupants have just requested late check out in the room you booked yesterday. I asked how and why that was possible when we specifically booked that room number yesterday? again it was met by rudeness and not wanting to help just “it's the same room but on the floor above” well no it isn't yes we now have single beds but we still having to walk up and down the corridors which have no aircon might I add…instead of round the garden WHICH WE BOOKED SPECIFICALLY YESTERDAY!!! He sent porter up and moved us anyway 🙄 Room 206…NO AIRCON!!!! Called him again rude…”il send tech” 1 hour later no tech went and asked reception different lady thankfully 🤦🏾‍♀️ she explained again that the room we booked yesterday wasn't available because the occupants had decided to stay until 6pm I asked how this option was made available to them when the room was booked out prior to them wanting to stay a few hours longer :-/ she said because they can they requested late check out 🙄 on the morning they were due to leave :-/ if in the past iv requested late checkouts in hotels around the world it is only available IF THE ROOM IS AVAILABLE it wasn't we had booked it THE DAY BEFORE!!! Wasn't no getting through to them so whatever never known anything like it 🤯 she told us she would send someone to look at aircon…tech comes 20 minutes later… sorry no aircon can't be fixed! Do not tell me they didn't know prior to moving us this room had no aircon? Tech told us via google translate that reception will be made aware and will have to sort us. By this point I was just extremely deflated so I just wanted to catch a minute so sat on the balcony expecting reception to call with an alternative. An hour later still no call room temp was above 30 so i called reception….il check with my colleagues on reception puts phone down…..they called back said we could go up a floor or wait until 8pm to go to the room we actually booked yesterday….we said we will wait….she said be 9pm phone down 🙄 The hotel has no bar and doesn't serve alcohol we didn't read any reviews of this nature not that we could drink anyway but if your looking for a hotel to get a cold beverage then don't look here. There is hardly any outdoor areas just a few tables and chairs outside the restaurant hence us wanting a garden room because venturing outside the hotel unfortunately wasn't an option for us :-( The staff are rude, the glass on the balcony's need a clean never been to a hotel yet where they aren't :-/ very strange. Apart from the staff laughing at us I'm yet to see any of them smile….apart from boran the porter he has been incredibly helpful and nothing has been to much trouble for him. I presume the hotel doesn't have many English guests because I'm yet to come across any and none of the staff iv come across are fluent in it. Infact most of them can't speak a word of it. After surgery all you need and want is a nice friendly hotel to recover in because you literally can't go out. That was the OPPOSITE TO WHAT WE GOT!!! I'm extremely disappointed and have also made a complaint to my clinic. What was already a stressful trip has been made even more unbearable by staff not wanting to help with the absolute bare minimum requests 🙄🤯

First of all we reached. No one welcomed us we kept waiting at the reception for 10 mins Staff : are not friendly Room and bathroom : too small , not neat , no tissues and no shower robes , no small towels, no cups for the brushes , no toothbrush , no hair cap , no toothpaste , the water is dirty and too slow No security lock at the door Rooms are too close to each other with loud noises the whole day Elevator is not practical Windows are not well sealed , air gets in Staff doesn't understand English and are not willing to

Considering the world was relaxing the pandemic restrictions I must say the facility looks and feels brand new and very much attentive. The staff and facility didn't short when it came to hygiene. It was very clean and comfortable. Absolutely loved the view of the sea and to be able to open our window in the morning and see the multiple vessels in the water was postcard perfect. it is very easy in location and easily accessible to everywhere. Rooms are comfortable and very nice..(we stayed in the corner suite on the 8th floor, (very much recommend) Thanks to restaurant manager Erol BUDAK and his staff. The resturant was always attended and duper clean. The food was amazing and exceptionally delicious. From now on when visiting 🇹🇷 Turkeyia 🇹🇷 Ottaperla will be out only stop.

The hotel reception/entrance and lobby were poor. The elevator and hallways poor. Room is average although I got the suite. Restaurant room service is awful, I requested fruit platter, the came 40 mins after, while I was already sleeping, to ask what exactly I need?!!! View is nice, shower and bath tub nice. nothing else. Poor amenities. I asked 12 times to change the room, twice everyday, day and night shift, they kept saying they forgot and gave my room to someone else. Don't order sweets. People are nice and helpful