Best Western Plus Indore

Location is good. Room service regarding food is too much slow. When check out check bill twice. They made mistake in counting roties or papad(any counting items)

I have stayed at Best Western Plus Indore multiple times, and overall it continues to remain one of my preferred business hotels in Indore, mainly because of its strategic location. It is conveniently connected to most business hubs and key parts of the city, which makes commuting easy for frequent business travelers like me. The rooms are spacious and comfortable. However, one important point for business travelers — some room categories do not have a proper writing/work table. For professionals who need to continue working from the room, this becomes inconvenient. Also, the chair setup in certain rooms is not ergonomically suitable for longer work sessions. Thankfully, during this stay, upon my request, the management upgraded my room to one with a proper work desk, and I truly appreciate their prompt support and guest-centric approach. Another strong reason I repeatedly choose this hotel is the food quality. The food has consistently been good. However, during this visit, I noticed a concerning trend in the restaurant operations, especially during dinner hours. In my earlier stays, the dinner buffet used to be lively and well attended by both in-house and outside guests. This time, despite the food quality still being good, the restaurant remained surprisingly empty during dinner. As a frequent traveler and observer of hospitality trends, I feel this deserves serious attention from the management. Personally, I do not think the issue lies with the kitchen or food production. The concern appears to be more on the service experience side. Most of the service staff, especially the girls from the North East, were attentive, polite, and hardworking. However, I observed that one senior female staff member, possibly at captain level, came across as extremely mechanical and cold in her interactions. Requests were fulfilled, but without warmth or hospitality. In the service industry, “people make the difference,” and guests can immediately sense the emotional tone of service. A robotic or indifferent approach can silently impact repeat footfall, even when the product itself is good. A newly joined girl I find good, attentive and courteous. I also sensed that there may be some cost-optimization happening in the F&B department, which could unintentionally be affecting the guest experience and overall restaurant business. I genuinely wish the restaurant regains its earlier energy and popularity because the hotel certainly has the potential. I will most likely continue staying here during my visits to Indore, but I hope the management seriously reviews the F&B service experience, as that is an area needing immediate refinement. Room no 515

BEST HOTEL. VIPUL SIR IS OUTSTANDING SANMAN YADAV OF HOUSE KEEPING IS BEST HARSH OF FRONT DESK IS ALSO THE BEST

Hotel rooms are very clean and spacious. The food was very delicious. Room service was also very good. The location of the hotel is very good, it is near Vijay Nagar where you can get all types of restaurants and pubs. Overall we enjoyed our stay at the hotel

The Best Western Plus is strategically located near Vijay Nagar square. The staff is friendly and helpful at any given time. We stayed for 3 days from Jan 29-31 as part of GTG of officers of BARC/ DAE who had joined the department in 1985. The rooms are spacious and clean. The food is awesome. Special thanks to Mr Manvendra Dubey who was involved with booking since we planned our GTG and making other arrangements for a great evening on 31st. An overall great experience.

Housekeeping guy was not maintaining hygiene. I've seen they are using bathroom water for cleaning drinking glass and wipe off with bath towels When I had asked he said sir yaha to aise he hota ... I mean seriously I was surprised and never used the glass of water again for drinking . Rest food was good Little more improvement required in food taste. Food - 3/5 Staff - 3.5/5 Housekeeping Guy - 1/5 Room service - 2/5 Hotel 3/5 Location - 4/5

The floor was sold for a marriage function and they were making such a noise through DJ and shouting till midnight 12:00 AM that I could not sleep properly. Called reception to fix this. Did not happen. Finally I had to get out of my bed in the midnight and reach reception and stay there for 15 minutes before any action could be taken by hotel staff and management.

The reception and inform.dinning Team have Nexus. They are not bothered what u what to order. Order is not taken properly They argue with customer instead of resolving issue. Hopeless people u do not care customers. Provide u with wrong email.id if u want tocomplaint. Worst experience

It's a good hotel، staffs are very helpful. Special thanks from front desk they are super helpful. (Sakshi,Adarsh,Harsh) Dining room was good too… Only thing, gym was very small Totally it was good I hope you enjoy your trip in India All the best

The hotel is good at good location but the staff is unhelpful. When we call for an early check in they say it's subject to availability but they will not give the rooms just to charge extra early check in . They say that the rooms were sold out last night because of which it is taking time. Where as on all dates if we see the rooms were available. But if we are ready to pay early check in cost the rooms are ready. I do agree that check in time it 2 pm but in hotel industry it's very important to serve the guest. If the rooms are available then a chain like best western shouldn't do this to earn extra money.

Services are very excellent and the staff members are very polite and gentle and given services is very good as comparison of other hotels and service manager name is Mr. Ajay Barman. He is polite and calm am very thankful that he is the services of bestbestan hotel

Excellent food and service, service provided by Mr.ajay varman was in particular excellent. Ajay and gora chef sudip haldar was very courteous and fast. Would like to visit again with family and friends. Location is also convenient to us, we came for the first time and would like to visit again.

Once again my choice was this hotel. Coming here again n again. So neay and clean. Beautiful reception area. Helpful staff. Neat n clean room. Excellent room service and food quality. the breakfast served is too gud. Take anything excellent presentation and taste. Worth it. Will select this again. Gud going guys n management.

I checked in on 30th April in this hotel while on a business trip to Indore. The location is excellent, on AB road near Medanta hospital in Vijaynagar. Connectivity is excellent with all parts of the city. The property is comparatively new and interiors are nicely done. The hotel is divided into A & B wings. The rooms on A wings are near to the AB road and hence less quieter. The rooms are not very large but cozy. The bathrooms are small and not very comfortable. The toiletries are banded and well stocked up. The room service is quick and polite. The food spread in the buffet breakfast is impressive but not very tasty. The same applies for room dining too. The hotel seriously needs to train its staff properly. The staff is disinterested, cold, unresponsive and sometimes plain annoying right from the security guard at the gate, reception desk and at the restaurant. When I checked into the hotel at around 7:30 in the evening, I requested the staff at the reception to extend my stay one more day. The staff checked and informed me that four rooms were available and my stay will be extended. Imagine my surprise when the next morning i.e. on 1st May, when leaving for a meeting, I was informed that I have to check out because the staff in the evening shift had not extended my stay in their computer system and the rooms had been sold out. They even had the audacity to sermon me that I should have checked with the reception staff in the morning itself. Overall a good building, great location but very poor & substandard service. Recommended only if one can put up with cold & unhelpful staff and low standard of service but with good building & location.

Stay was pleasant and friendly staff. Ajay and Sanjay provided excellent cleanliness services and info about localities. Memorable trip………….,,,,,,,,,,,,,, … Breakfast was also good with all different kind of options like poha

Overall excellent service provided by hotel. Especially thanks to mr.ajay varman and hruaii .......pc .....kamlesh very polite and good hospitality thanks you all

Best services food was very good ambience very good .... Staff behavior very good politeness Very heart touching service... Mr ajay varman ,Mr gora very good management....miss Riju her service and politeness very good hotel location was good......

Excellent service and stay was good room clean and neet food also very good special thanks to mr.ajay varnan and neeraj personally service provide for me nd I really enjoyed love the hospitality thank to all

Coming here past 5 years and experience is just excellent. Take it food or hygine or service be it in room or at dining hall. Best breakfast with different varities . Located in middle of city and all good area are nearby. Over all good experience.

Hotel is centrally located with an easy access to the most places. One may find taxis or auto rickshaw easily by just stepping out of the hotel. Room and washroom was very clean, hygienic. Room was spacious. I didn't dine in for the breakfast as I was getting late but I checked breakfast at the restaurant. Breakfast spread was looking great and tempting. The bed and the pillows were very comfortable.

Please provide on time support to customer for cleanliness, 3 time I told to staff that please take lunch plates and clean the room but no one come on time. Other facilities are good and I am satisfied. Thanks.

Great location , Excellent place to stay, very cardial & caring front desk Excellent food & Restaurant staff . Good ambience & Facilities . Fitness center facilities for work out. House keeping staff provided excellent service , Nice Room & work station facility.

Small rooms, clogged bathrooms, electricity issues, Worst hotel Worst hotel I have ever experienced, A hotel with very very small rooms and clogged bathrooms, they don't even have a proper electricity system, in case of powercut you will end up spoiling your nights as their Generator hardly works. Very very poor management

This hotel needs to redeem it's glory back. It was a nightmare and complete disaster. I have stayed in best western in US and they were fine,but indore was pathetic stay. Please try redeeming your glory back

Good experience... Preeti was very amezing .. Best service by Preeti and vaskar It was amezing day for me... Good experience .. Hotel was good staff was very helpfull.. Front office manager was very helpfull... It was my fast experience.. Tq.. everyone.. for special service to me... Tq...

We, four of us stayed in your hotel Best Western Plus Indore from 15.4.23 to 18.04.23 i.e. 3 days booking online paying Rs 23520/ including tax having King Bed Non-Smoking Superior Room no's 316 & 312. Also paid Rs 5036/ for food and breakfast. We were extremely disappointed with the service we received at your hotel. The room was far below standards and the staff was unhelpful and the food was terrible. I would not recommend this hotel to anyone. We had hoped to enjoy our stay at your hotel, but instead we were left totally frustrated and disappointed. The wait staff were unprofessional and did not seem to care about their jobs. We called your reception to find out whether breakfast was included in the room and was told yes. We only then had buffet breakfast for two days and then suddenly the staff calls us up and says we have to pay for breakfast. This was cheating and thoroughly disappointing behaviour. There was no room number checking at the hall entry for eligible boarders for breakfast either as standard procedure anywhere in the world. Your hotel staff are not trained to handle this. We requested them to consider but they denied and we paid. Listed below are the services you denied and failed to deliver even after several verbal complaints to your various staff Heavy sound of constant repair and renovation work went on outside the room and passage during our stay causing major disturbance even at night. Work not stopped even after complaint. Unsatisfactory room service – very very slow. Had to remind twice after request. Wi-Fi connection does not work – they kept on saying we are refreshing but never worked TV Connection does not work – no channels could be seen Room bell out of order – never got rectified during our stay Mini fridge not available – taken out for reason not known. Could not use in such summer heat Low quality spongy bouncy soft foam bed worst for spine alignment causing severe back pain. Suffered waist and leg pains in absence of coir mattress with soft padding. Unthinkable. Behavioural issues with the hotel staffs. Attitude issues taking own time to register and deliver. Bad food on a la carte order – absolutely spicy, oily and tasteless food served. Does not conform to hotel standard claimed and money taken. This hotel looks good from far but it is far from good. You have built a machinery to cheat customers as they are meant to pay online in advance and then you don't listen and address any complaint during our stay. We will take this to appropriate authority so that other customers are not duped throughout. We also expect you to address these issues and be fair to customers for the trust they have on the industry. Subrata Ghose Chaudhuri Sanjay Kumar Basu

The hotel is good and well-furnished. Location is also central. But services are extremely bad. It takes them ages to get a simple order. Food served was cold. Sometimes they would serve food, but will forget to send cutlery. Once we asked for a towel which came after an hour. The reason they gave was that they had a shortage of towels. Just a night before the check-out, my 10-year-old daughter suffered a nose bleed while sleeping. Though I could have silently checked out, I informed them upfront. They made me pay 1500 extra for the soiled linen. I requested them for prints of my boarding pass while leaving. Their computer belonged to pre-historic era and the prints never came. Pathetic pathetic services! Avoid like the plague!