Best Western Plus Indore

Excellent service and stay was good room clean and neet food also very good special thanks to mr.ajay varnan and neeraj personally service provide for me nd I really enjoyed love the hospitality thank to all

Coming here past 5 years and experience is just excellent. Take it food or hygine or service be it in room or at dining hall. Best breakfast with different varities . Located in middle of city and all good area are nearby. Over all good experience.

Hotel is centrally located with an easy access to the most places. One may find taxis or auto rickshaw easily by just stepping out of the hotel. Room and washroom was very clean, hygienic. Room was spacious. I didn't dine in for the breakfast as I was getting late but I checked breakfast at the restaurant. Breakfast spread was looking great and tempting. The bed and the pillows were very comfortable.

Please provide on time support to customer for cleanliness, 3 time I told to staff that please take lunch plates and clean the room but no one come on time. Other facilities are good and I am satisfied. Thanks.

Great location , Excellent place to stay, very cardial & caring front desk Excellent food & Restaurant staff . Good ambience & Facilities . Fitness center facilities for work out. House keeping staff provided excellent service , Nice Room & work station facility.

Small rooms, clogged bathrooms, electricity issues, Worst hotel Worst hotel I have ever experienced, A hotel with very very small rooms and clogged bathrooms, they don't even have a proper electricity system, in case of powercut you will end up spoiling your nights as their Generator hardly works. Very very poor management

This hotel needs to redeem it's glory back. It was a nightmare and complete disaster. I have stayed in best western in US and they were fine,but indore was pathetic stay. Please try redeeming your glory back

Good experience... Preeti was very amezing .. Best service by Preeti and vaskar It was amezing day for me... Good experience .. Hotel was good staff was very helpfull.. Front office manager was very helpfull... It was my fast experience.. Tq.. everyone.. for special service to me... Tq...

We, four of us stayed in your hotel Best Western Plus Indore from 15.4.23 to 18.04.23 i.e. 3 days booking online paying Rs 23520/ including tax having King Bed Non-Smoking Superior Room no's 316 & 312. Also paid Rs 5036/ for food and breakfast. We were extremely disappointed with the service we received at your hotel. The room was far below standards and the staff was unhelpful and the food was terrible. I would not recommend this hotel to anyone. We had hoped to enjoy our stay at your hotel, but instead we were left totally frustrated and disappointed. The wait staff were unprofessional and did not seem to care about their jobs. We called your reception to find out whether breakfast was included in the room and was told yes. We only then had buffet breakfast for two days and then suddenly the staff calls us up and says we have to pay for breakfast. This was cheating and thoroughly disappointing behaviour. There was no room number checking at the hall entry for eligible boarders for breakfast either as standard procedure anywhere in the world. Your hotel staff are not trained to handle this. We requested them to consider but they denied and we paid. Listed below are the services you denied and failed to deliver even after several verbal complaints to your various staff Heavy sound of constant repair and renovation work went on outside the room and passage during our stay causing major disturbance even at night. Work not stopped even after complaint. Unsatisfactory room service – very very slow. Had to remind twice after request. Wi-Fi connection does not work – they kept on saying we are refreshing but never worked TV Connection does not work – no channels could be seen Room bell out of order – never got rectified during our stay Mini fridge not available – taken out for reason not known. Could not use in such summer heat Low quality spongy bouncy soft foam bed worst for spine alignment causing severe back pain. Suffered waist and leg pains in absence of coir mattress with soft padding. Unthinkable. Behavioural issues with the hotel staffs. Attitude issues taking own time to register and deliver. Bad food on a la carte order – absolutely spicy, oily and tasteless food served. Does not conform to hotel standard claimed and money taken. This hotel looks good from far but it is far from good. You have built a machinery to cheat customers as they are meant to pay online in advance and then you don't listen and address any complaint during our stay. We will take this to appropriate authority so that other customers are not duped throughout. We also expect you to address these issues and be fair to customers for the trust they have on the industry. Subrata Ghose Chaudhuri Sanjay Kumar Basu

The hotel is good and well-furnished. Location is also central. But services are extremely bad. It takes them ages to get a simple order. Food served was cold. Sometimes they would serve food, but will forget to send cutlery. Once we asked for a towel which came after an hour. The reason they gave was that they had a shortage of towels. Just a night before the check-out, my 10-year-old daughter suffered a nose bleed while sleeping. Though I could have silently checked out, I informed them upfront. They made me pay 1500 extra for the soiled linen. I requested them for prints of my boarding pass while leaving. Their computer belonged to pre-historic era and the prints never came. Pathetic pathetic services! Avoid like the plague!