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From check in to the time we left was great!! The staff was great and very helpful for me and my party. The service was great and the lobby was clean. The rooms we used was very clean and well stocked. I cant wait to go back and stay the night,
We spent one night at this Best Western while on an antiquing road trip. Staff was welcoming, room was clean and a full breakfast was really good. Parking is very convenient and more than adequate. We were disappointed that the pool was not available, but maintenance workers were making an effort to fix is as quickly as possible.
This motel is very easy to locate from Interstate 5 North or South. The place was totally renovated last year and the maintenance since the renovations has been very good. It still looks nice and fresh. I would recommend the upper level area as I think it would be quieter than the area closer to restaurants. We stay at this location every time we are in Grants Pass. It is hard to say now about cost/value ratio as inflation is such a factor.!
The place was great as far as I am concerned. Greeted warmly and professionally got myroom without delay and the room was wonderfully clean and plenty of ammenities. I WILL stay there again next trip up there.
I've come to trust the Best Western brand as a comfortable, clean, and safe travel stop. This property is conveniently located right off the I-5 exit. It is also located within a couple hundred feet of restaurants and a major grocery store is about a block away. Rooms are clean and comfortable and I had no issues during my stay. Staff was friendly and helpful.
The location is awesome and the staff, especially Daniel was really great. Everything is you need is within walking distance and you're close to the freeway, but no traffic noise. The only possible negative would be I wish there was overhead parking for bikes. That way they would be out of the sun, a hot seat sometimes isn't nice, lol. But really this place is perfect.
I stayed at the hotel during a cross country trip I was taking. I had driven quite a few hours and needed a place that was affordable but one that had internet and breakfast, as I would be planning my following day of driving and would need to return emails and plan maps. I checked in with ease, to a clean room, had an enjoyable evening in and a comfortable shower and most importanly, a great night of sleep. I woke the next morning and enjoyed coffee and breakfast before taking of for another day of driving and was happy to be well rested and fed.
We were immediately welcomed with a dirty room. We were traveling with our pet and our pet friendly room reeked of animal. The bathroom had a brown/green mystery smear in the shower and on a towel. Later we found an earwig under our coffee maker. All of our feet were brown from being barefoot in the room. When we left the sign out for room service our room was never cleaned. It really was not a great experience, it was dirty and our upstairs neighbors were loud when they came in around midnight. We arrived late one night with a kiddo in tow and our key card suddenly stopped working, the receptionist didn't even apologize for the inconvenience. Not a great experience, and we won't be back. I wouldn't recommend it to anyone.
the gentleman that checked us in was very pleasant, he was super nice to talk to and gave us recommendations of local places to eat. The rooms were very spacious and clean, and the breakfast was wonderful.
This is a Best Western hotel only in regard to the name and the furniture inside each room. The facility does not feel like a traditional Best Western, it feels like a franchise, a converted motel. Not unsafe, or uncomfortable, but not top dollar either. Road noise is a bit excessive at the front.
I travel with my pet, rooms are in need of deep steam carpet clean… ran out of hot water during my shower. I use to recommend this hotel to EVERYONE traveling to Oregon. No longer my 5-star rating. My guess is COVID loss of revenue has caused lack of cleanliness. Bedding and linens are clean, just carpet smells like a kennel. Staff is great and hot breakfast, what you would expect. Good price for room with pet.
Clean rooms, comfortable beds. Decent breakfast options. Friendly and caring staff. Would absolutely recommend and will be staying again next time I travel from Oregon to California. Convenient location near stores and restaurants.
Best western is always a great option for somewhere to stay. Clean rooms, friendly & helpful staff, and a good breakfast for free. There's also a few restaurants within an east walk if you don't want to drive anywhere.
The desk personnel made this an excellent experience. What started out negative turned great. 3rd party reservation was bad. She fixed everything at the desk. The information she had was incorrect, she figured out how to get it fixed.
A comfortable place to stay overnight after a long drive. A good restaurant is close at an easy walk. Great breakfast. The room was clean and quiet. The TV choices included some excellent classic movies.
very clean, very friendly, very accommodating and easy access. Front desk clear was very informative and even gave us two free waters. She gave us a list of places to go for dinner and directions. breakfast was very good and area was clean.
Easy access off the freeway and right next to Elmer's Restaurant. Room was clean, well equipped and safe. Pet friendly. Road noise is evident early in the morning. If you want to get up early, this is your place. Breakfast was a little better than average. Good coffee but greasy bacon. Frankly, I like La Quinta better but they don't have a restaurant next door.
Stayed here while traveling through. Very clean and comfortable. Enough outlets for charging our devices. Breakfast was good. Bathroom drain was slow but we reported it when we left. I would stay here again.
Don't worry about check in time, they keep it for you and never call you for push, you can take coffee and snakes away if you're hurry in the morning. The parking area are guarded by securities whole night.
One of the nicer best westerns I have ever seen in the Pacific Northwest. There is a very nice outdoor pool and spa. My room was very spacious and clean. The front was very knowledgeable of the local area and some of the events going on. The parking lot was also well lit and there seemed to be plenty of places to park which can be challenging for us as we normally arrive late in the evening. Just wanted to say thank you to best western for giving us a great place to stay!
We have stayed at this location on more than one occasion and even though it is right next to the highway, it is always welcoming, clean and close to many amenities for those of us just passing through. I highly recommend it as the perfect stop over. And every time we have stayed here there are always been quite a few workmen/ firefighters type fellows staying there which to me is a good slgn because when you are working hard, you need a comfortable place to stay.
We stayed in a suite room and it was very nice and spacious. Great breakfast with several options. Very clean hotel with friendly staff. Highly recommend hotel to anyone traveling through or not o Grants Pass.
Hotel property was clean room was clean as well no elevator for second floor this hotel accepts pets hopefully they keep rooms segregated pool was clean and refreshing hot tub as well breakfast was very good a clean hotel in my opinion and I would stay again
Conveniently located right off freeway. Near a good variety of shopping, restaurants, gas, coffee shops. A bit of road noise on backside, but expected. Nice breakfast, cute pool and nice hot tub. Staying again on way back.
Room was clean, bed was comfortable, room was cool, even with 114 degree weather. Had a great breakfast area and staff kept food stocked. Front desk staff was helpful and friendly. Elmer's next door was added bonus, as we could walkover and not have to do any more driving. Easy on/off highway. Parking outside door.
Room was clean; older retro style furniture. Pet friendly with reasonable pet fee. although no pet accidents, carpeting not a good choice for Pet friendly room. Carpet was in pretty good shape nevertheless.
Grounds were disgusting and filthy and rooms were dirty as well. This place Dora's not look anything near what pictures are posted. Drug sales and prostitution happen right outside your rooms and the rooms are unsafe. We had to stay in a room with a broken window and nothing was done by staff to help resolve the situation. TERRIBLE PLACE
Good location near freeway, restaurants, and shopping. A power outage made my stay uncomfortable. The carpet was damp in my room. The rate seemed high for the stay. Perhaps all would have been well had the electric power not gone out after my check in.
Met expectations. Nice pool and hot tub. Friendly helpful staff. Laundry room, but the dryer doesn't work. Parking right next to the room. Convenient location in Grants pass. Price was right on a government rate while in town on business. I would definitely stay here again.
Grants Pass is a smart stop for the long California to Washington drive on I-5. I have stayed at both BW Grants Pass locations and strongly endorse both. One is a bit more fancy, but the other is also clean, safe, friendly and with a great breakfast and pool. AC was cold, bedding crisp and clean, staff amazing and friendly, pool/hot tub perfect
Bugs in and on bed as well as swarming in ceiling corners. Unvacuumed floors. Hair and stains on mattress cover. Marijuana on floor and in drawer. I saw 3 rooms all in similar states. Only one with Marijuana. Was grossed out and changed hotels.
During a recent drive from the San Francisco Bay Area to Portland, we had an excellent overnight stay at the Best Western in Grants Pass. We were most impressed by the friendly, helpful and welcoming on-site team. We will happily return to this family-run motel next time we are in the area!
We visit Grants Pass a couple of times a year and always stay here. We brought our dog on our recent visit and got a pet-friendly room. It was very clean and very comfortable and spacious. The hotel has a dog walking area. (Not fenced) that is convenient.
Stayed at the BW in Grants Pass and found the staff very helpful and accommodating. The room was clean, the beds comfortable and even though we were at the top of the stairs, the room was relatively quiet. They had a pool which was great.
The rooms were clean and very comfortable. The breakfast had a wide variety of food. The staff did a great job keeping everything stocked. The pool area was excellent and even provided pool towels. Our family really enjoyed our stay.
Rooms clean and beds comfortable. Air conditioning worked well. Great location. Easy access to restaurants and gas stations. Staff was courteous and helpful. Lots of parking available. Every room had an outside view.
This was 5 star according to our value system. The room was spacious and the lighting was great. The AC worked very well against 107 degree heat. The tv was big and had numerous choices. The bed was very comfortable. The breakfast had many desireable choices and was easy to access. The staff went to extra work to make sure we got a ground floor room. It is a great choice for easy on-off to I5 and nearby dining options.
Josephine County is not our first choice of travel destination, but when business needs doing we go where we're needed. Single room, queen bed, two occupants. The bed was comfortable (as they typically are at Best Western locations), the shower worked, the Internet was reasonably fast, and all the fixtures were attached to the walls. You wouldn't think you'd need to worry about that last thing, but here we are- I can happily say that I've never had the sink fall off the wall at a Best Western hotel. Grants Pass next to the freeway is not the most scenic area of town, but if you're going to be here then this hotel is a solid choice. The hotel is located on the back side of a 24-hour WinCo, and is adjacent to an Elmer's with an extremely friendly waitress. Decent dining options, particularly Mexican, are plentiful in the area, though there's not much else going on unless there's an event at the fairground (the reason we were there in the first place). We've stayed at this hotel for business purposes before, and will again. Of all the hotel chains we've tried, Best Western is the only one that had yet to disappoint us.
As a business traveler that spends 150+ nights in a hotel per year, when I stay at a new property, I am often cautious, especially when traveling with a pet. This property exceeded my expectations! This location is very clean, inside the rooms, and the parking including the open areas, the staff is helpful and attentive. I will be return to this hotel for future visits.
We had a great experience at this hotel - AFTER having a bad experience that same evening, when our car was broken into and the window was smashed. The staff (Gracelynn was on that night) were friendly, accommodating, and sympathetic. They went out of their way to help by moving us to a suite in close proximity to our car, which they also arranged to have parked directly beside the office, where the night staff could keep an eye on it. (Which was important, given that the rear window was now missing.) Our suite was clean and comfortable, and we enjoyed our breakfast the following morning - so we had a great experience with this hotel, all around. Will definitely be staying there again!
We arrived and were disappointed that the pool and jacuzzi were not working, nor were they working during the four days we stayed. We had requested a second floor room, but was told they could not change it. We were placed right next to noisy stairs. The carpets in our room are not very clean. When taking a shower the first morning the shower head was leaking badly, but a functioning. The next day we returned to find our room not clean. We went to the office and the gentleman there was very nice and apologized and got us towels and shampoo. The next day we returned and our room was not cleaned again. We went to the front desk and complained and we were met by a rude gentleman. He informed us that our room would not be cleaned due to covid and told us that WE had to track down an employee, on our own, to get any clean towels or toiletries. When leaving, we shared this information with the front desk. We looked around in the office and there were no signs indicating the pool was non-functioning, that there was no room cleaning, that we needed to “track down” our own towels and toiletries. They apologized, but made no other adjustments to our bill. We will definitely NOT be staying here again! Beware!
We stayed 2 different nights at this Best Western. The first night was pretty nice, room was clean, plenty of towels, just lacking in outlets to plug in electronics. 5 nights later we returned and it was awful. Lots of stains on the carpets, dirty sock found behind the entertainment unit and “skid marks” on the sheets. I'm not a neat freak but this grossed me out. The manager who I brought the maters to gave us a $25 discount The staff was very friendly and courteous and the breakfasts were very good. All in all I won't be returning to this hotel. They need to do updates and a thorough deep cleaning
Very clean, quite, rewly remodeled room with all conveniences (fridge, microwave, iron and ironing board, A/C, comfortable bed. Great hot breakfast with many health options, and two computers and printer/scanner in office area. When we were there the pool was closed due to waht appears to be construction of a new jacuzzi adjacent to the pool. A safe and convenient location. Staff was very friendly and helpful. At the date of our stay, the price we paid was $80 less than what Holiday Inn Express next door was charging. Holiday Inn Express is a great place to stay, and arugably better if you have young kids because the rooms are inside (and larger), and the pool being inside means you can swim in the winter, too. But for us, we were happy to save the money, and felt we gave nothing up. The motel absolutely exceeded our expectations in every way, and we wouled definitely consider staying here again.
The front desk was extremely helpful. I was there for a funeral. It was nice having a large selection for breakfast. They had everything I needed. I would recommend it to anyone wanting to stay in Grants Pass.
The outside of the hotel is a little dingy. The rooms were clean however, in need of a paint job. The service was good and the breakfast was also good. Not much more than I can say about this hotel…..
The staff upon check in were excellent. I was immediately greeted and checked in with fun conversation. The bed was amazingly comfortable in the room. Way better than at home. The breakfast was decent as well. I'd definitely stay here again.
The room was noisy (road noise ), dark, dirty and decor was very dated. Poor lighting and no USB ports. Light bulbs were burned out in bathroom fixture so it was very dark in bathroom. Carpets had noticeable stains, and the toilet ran all night long. Mediocre breakfast. Tiny bathroom even by motel standards. To make this stay even worse, someone called the phone in our room at 4 am and then again at 5 am and then hung up. Front desk staff said it was not them but perhaps it was the busload of high school students staying at the hotel who did it. Do yourself a favor and stay somewhere else.
We often stay at Best Westerns, and our experience here was one of our best. Check in was fast, easy and extremely friendly. We were given an upgrade without even asking. Our room was clean, updated, and very spacious. We will definitely stay here again!
excellent help in making my reservation girl behind the desk went out of her way to help. I had trouble with the reservation company and she intervened to help me. This allowed me to get my money back and make a direct restoration which saved me time and money and she was so nice all along the way y.
facility is well maintained, excellent breakfast good variety, an excellent staff, great location easy on/off freeway close to shopping and food, my preferred place to stay when in the Grants Pass area.
This motel is a typical Best Western Plus. Nice, clean, and convenient. The rooms have been keep in good condition and the swimming pool was undergoing some renovations but that was not a problem as it was not swimming weather during our visit. We found no deficiencies with the facility or the amenities.
I think this is probably one of the worse best western I stay at, usually people stay in motel to rest, not this one, people running around all night upstairs, definitely get a room on top floor here, good luck
Front desk staff and breakfast staff were great! Room was clean and just the right temperature. Easy check-in and checkout. Complimentary breakfast was top notch! Will stay here again on our trips up the coast.
I came to Grants Pass on New Years Eve. I was scheduled to work on Saturday, January 1st. Due to snow I decided to stay in town. I chose Best Western. I've stayed in many Best Western Inns in my life, in many different towns and states. I've also stayed in many other motel chains. I have found Best Western to offer clean rooms and personal service consistently. I rarely try other motel/hotels anymore.
I reached this destination after driving through the 2021 snow storm that was pounding the west cost on Christmas. I appreciate the staff being friendly and helpful and working on the holidays. I was up the next morning to hit the road as fast as possible and the staff was there to help me package the food to take on the road. Room quality is average for a motel. Shampoo, conditioner were great. Overall I would stay at this property again.
Had to stop due to snow. Pleasantly surprised by the low price and excellent customer service. Room was very clean. They even served a full breakfast in the lobby. Left my laptop at breakfast and they called me within 10 minutes and said I had left something in lobby. A thousand thank you's!! I was only 10 miles out and was able to come back and get it. Could have been catastrophic. Highly recommend if you just need a quick place to sleep at an inexpensive price.
Easy access, close to freeway access, close to essential services, clean, friendly staff. Overall this facility exceeded our expectations in every way. The next time we travel this way, we will certainly be back!
Few times a year we travel to Seatle to visit our two sons and their families! Grant's Pass is about the half mark of our trip and since the first time we stayed with BW, we never looked elsewhere! Friendly staff, quick check in and out, very clean! Even close to a main road, it's pretty quiet once in the room! Great shopping centers all around, and the walking distance Elmer's restaurant gives us a discount because we stay at BW! Nice relaxed hot breakfast from 6-10am, and the nicest cook- Tina, they all keep us coming back! Highly recommend Best Western! Your happy customers, Alex and Manuella Pop
Facility could have had more attention. Previous guests coffee pod still in the coffee machine, pink mold forming in the shower corners and of all things, I stumbled upon a "personal massager" that wasn't very out of sight.
They have the best breakfast and a very friendly and helpful staff. We really enjoyed our stay there and lots of restaurants and stores close by. We will make an effort to schedule a stop there when we pass through.
Our room was in need of an update as the furniture was dinged, carpet was stained, and the pillows were small. We were unable to get any extra pillows as the front desk said that there were none. The toilet was too low to the floor. The road noise was awful.
Got there and no water in the pool and the hot tub was covered with plywood, my wife is recovering from hip surgery so I asked for first floor but was told they had nothing even though the place did not appear to be full and no elevator. The 2nd floor ice machine didn't work so I called the front desk and they didn't seem to know this even though appeared to have not been working for a while and told me I could use the first floor machine. Luckily my brother, nephew and grand nephews were staying in a first floor room and switched rooms with me for the 2nd night. The good news is they had by far the best breakfast of the 3 hotels i stayed in during this trip through southern Oregon, bacon, eggs, waffles, and everything else you could want for breakfast. The wife wanted to go elsewhere when they didn't have a first floor room but we stuck it out and it was okay. PS the hotel in the background of their picture of the pool is the neighboring Holiday Inn, not this best western.
I usually stay at this hotel property when I travel to Grants Pass. The room price is reasonable, the staff are helpful and friendly, and twice have gone out of their way to resolves an issue I had with the room I was booked in. The breakfasts are soon of the best hotel breakfasts I have had since COVID started. For me the location, near I-5 and off Hwy 199, is ideal.
Very nice hotel. Friendly and accommodating staff. The rooms are very clean. Several restaurants are within walking distance. Breakfast provided. Nice area. The beds are very comfortable. Ample parking even with a trailer. Enjoyed our stay.
Best Western is a brand that I respect and trust but the property in Grants Pass, OR didn't live up to expectations. The room key card they gave me was to a room with a broken lock so I couldn't get in. It took me three trips to the office to resolve. The traffic noise was very load on the side of the building closest to the main road. Request a room on the up hill side if you stay there. Finally. The breakfast was below BW standards. The food tasted like it had been out for hours causing the eggs to be rubbery and the bacon a bit tasteless. If I need to stay in Grants Pass again, I will choose a different property.
Extremely poor customer service. Rooms not clean to a normal standard yet again with a Covid standard. Broken hot tub and clean room dark room very few towels no way to eat breakfast. Will make sure we tell all of our friends not to stay at the grants Pass best Western.
We were upgraded to a room with a king size bed and jacuzzi on the quiet side of the building, first floor. It was clean, quiet, easy access, great shower and comfortable bed. The TV didn't work but we didn't complain because we didn't have time for it. I found out that it was an easy fix, so call the office if that happens to you. The staff was friendly and helpful. I got a last minute reservation by calling when the website said the place was completely booked. Thanks Natalie!
Reservation was for one room, one night, two adults, queen bed. Following a terrible experience at the Medford Ramada (now defunct), my wife and I quickly developed a strong brand loyalty for Best Western. Since every Best Western is radically different from every other Best Western, we never know what to expect going in. This weekend we were in Grants Pass to sell art prints at Meadowlark Comic Con, so naturally stayed at the Best Western location closest to the convention venue. For the price we paid for the room, we were very pleasantly surprised with what we got. We rolled up right at check-in time, and the receptionist informed us that we were receiving a "free upgrade" for being rewards members. We didn't ask what that meant, and honestly couldn't tell just from looking at the room, but it was appreciated in any case. This room was significantly larger than other hotel rooms- and other Best Western rooms -in which we have previously stayed. Despite the comparatively low price of the room, it was well furnished and perfectly clean. The furnishings were adequate or better, particularly the supremely-important bed and shower. The extra floor space afforded us freedom of movement not normally found in hotel rooms of this price range, and it was especially appreciated when we were processing and packaging product for the show. Our only possible complaint, really more of a neutral observation, is that the closet space is located in the bathroom- but, in the room's defense, there was nowhere else for it to go given the layout of the building. The hotel is conveniently located with regard to amenities. There's an Elmer's immediately next door, a Dutch Bros not far away, and it's a straight shot to the WinCo you can see from the parking lot. If you like Mexican food, there are a few promising eateries nearby- we went with Si Casa Flores, just down the street, and found it to be an adequate solution to our takeout needs. Overall, a solid choice if you happen to be in Grants Pass for some reason.
so this is hard to write since i have never had a problem with a best western hotel but this was bad. the front desk staff was nice. our problems started when we got to our room. first off we could see daylight thru the door frame. next we noticed a lot of flies in the room. dead bugs left in the window sill and on the sheets. the sheets were dirty and had pet hair(i think thats what it was) on them. carpet was dirty. we packed up our car and left and asked for a refund. there was no way i could of stayed all night in that room.
This motel did not meet our usual Best Western accomodations: Room with 2 beds: 1 washcloth 1 handtowel no hot cups for in-room coffee table placed in front of room air conditioner so access is difficult no closed caption on the tv not worth the $185 total cost for 1 night refrigerator and microwave in cabinet that requires you to open a cabinet which blocks the walkway no list of tv channels in the room no evening cookie full breakfast - hope it's better than the room
More like a 2nd rate motel than $170/night hotel. Not very clean. Bedding was dingy, not super nice, and stained. Breakfast was decent. Not enforcing smoking laws (10' minimum from any entrance). Air conditioning very ineffective m.
This hotel is awful. Checked in and noticed that the sheets hadn't been changed. We were moved to another room and it was dirty. Would never stay at this property again. Wish I could post the pictures that we took.
I was so disappointed in my safe at this hotel. I was staying at the Super 8 in Grants Pass before staying here. The office said that this facility was better. It truly wasn't. I was upgraded to a suite due to my room not being available all three nights. What a mistake, the suites are right under the staircase. Loud! All night long I could hear everything. Then I could hear water running all night between the walls! I did not get any sleep the entire three days I stayed there. I tried to complain to the office after 10 pm no answer! I repaired the toilet seat that was totally loose. What a horrible time. Super 8 was quieter, sorry I didn't stay there instead.
This Best Western hotel was very clean. A very nice breakfast was available for the guest, the servers worked continuously to maintain the quality of the food and kept the area very clean. The hotel staff was very friendly and helpful.
This is a basic Best Western option. There is some road noise so if you are a light sleeper, it could be an issue. Next door restaurant, Elmers, was a good choice for dinner and you receive a 10% discount.
We usually stay at Best Westerns and were disappointed. Front desk were nice but he basically handed us the keys and said bye. Questions regarding our stay were not addressed like the usual check in process. We stayed in room 225 and the door handle was not working properly. We could not get into our room and ended up having to call maintenance. A young man came down and swiftly used his key to unlock the door but turned the handle backwards to get it open and just walked away without saying a word—how were we supposed to know we needed to open the door the wrong way?? Our sink was covered in what looked like toothpaste spit and under the faucet was a buildup of gross mildew. To top it off there were bums digging in the trash while we were in the pool area. Yikes!
I stay at Best Western whenever an option, originally because I travel with a fur-baby but now because they meet the standard I have. Grants Pass didn't fail me. The room was clean, the bed comfortable, and the staff friendly and professional. There's restaurants close by and that is always a plus as a single woman traveling alone. I appreciated the ability to walk my dog in a safe place specifically created for them without feeling like I was infringing on someone else. By the way, if you are a smoker or just want to be outside they have a great area set up with a cover, table and chairs just for that.
I don't care for rooms with damp linen, coverup scents for smoking rooms or finding used toothbrushes on mirror frames and depressing art work I like to control closed captions myself. I don't enjoy seeing underage kids in the hot tub or smoking in the pool area. I like airconditioning to actually work through its range.
We travel with our 14 year old small dog and find Best Western one of the consistent quality location to stay. This one is one of the best due to the modernization of the rooms, though the exterior is dated the rooms are comfortable and the beds excellent. The staff was helpful and gracious.
The first room we checked into had an AC unit that didn't work. We were immediately moved to another room which had a functioning unit. One of the beds in our room (218) had a bed like a hammock. Just looking at the bed you can see that it was old and should be replaced. It's shaped like a U. The duvet was dirty and had a rip in it as well. Outside of that, it was fine for a overnight. Very friendly staff!
I was scheduled to stay there from 6/20-6/22 in room 227. I stopped in and picked up keys and did not immediately check my room as I was there for a family emergency. I got back to the hotel at 11:45 pm. At that time, a female exiting the room to the left in a hurry and drove off and others in that room were smoking. First clue that I should have left! When I opened the door to 227 the smell of fried fish about knocked me over. I opened it up and turned on the AC. I started really looking around to see just how bad things were. First, there was dog pee on the AC and the bed skirt (pictures below) and the table has covered with food grease and recent drink stains. Between the beds there was a bottle of lotion on the floor, further inspection of the floor indicated it had not been vacuumed as food crumbs were everywhere. I called the front desk to confirm the room had been cleaned and see if there was another room available. He confirmed it was cleaned and there were no other rooms available so I began cleaning the room with baby wipes and sanitizer. The more I cleaned, the more I discovered until I was so completely disgusted, I phoned the Holiday Inn next door and moved out at 1:30 AM. In summary, there was no evidence whatsoever that the room had been cleaned except the beds were made and garbage can liners were in the cans that had food remnants and trash in them from prior use without a liner. The sink had toothpaste splatter and beard hairs, the toilet had pee running down the front and collected in the back, the chair had food on it, the microwave had food spatter in it. My pictures show my dirty baby wipe from wiping down the table as well as the chair. Also included are the bath counter along with the garbage cans, dog urine stains, and whatever else had been spilled on the AC. While I received a final statement at checkout indicating my balance was zero, the charges are still pending on my credit card. For what it's worth, the stay at the Holiday Inn was only a total of $40.00 more for an exceptionally clean and quiet room. While I understand BW may be short-staffed, this is unacceptable. If the rooms are not cleaned properly, they should not be available to customers.
This BW is dog friendly which is why we stayed here. I am a BW member and pretty much lived in their hotels for months at a time to work in 2017/18, so I am a big fan of their hotels. I did not check the ratings on this hotel and booked as soon as I saw they took dogs because I trust this hotel brand. We were very disappointed in the cleanliness. The hotel itself is more like a motel. The staff is GREAT - friendly and attentive. The room was abysmal - dirty facecloth in the bathtub and hair. The shower floor was moldy. The couch in the room had food spill stains and food stuck on the front of it. Very few towels, face cloths, hand towels. Overall it made me feel uneasy about how clean their beds were going to be. No blanket comforter - bed was not made up the way I'm used to seeing BW rooms. The TV was near impossible to figure out. I work in TV so it's not rocket science to me but this hotel was as low frills as you can find. Not sure what BW is up to. If members hit this kind of negligence to their brand then not sure they'll be able to keep them. Yes it's a pandemic but this place was packed as people are finally vaccinated and traveling again. You have a great set of hotels so cheaping out is a terrible way to go. Definitely won't be back.
front desk people were very pleasant and and helpful we arrived early and and though we could check in we given a temporary key card which allowed us to get an discount on our lunch at a nearby restaurant.
Poop on toilet paper handle. Hair in shower, bathroom sink as if someone had just shaved, ALL over bed. It was gross. I felt like I was staying in a Motel 6 that wasn't cleaned for a month. With Covid, I definitely would have expected more, especially with how immaculate the lobby was. Booked this room specifically for the jacuzzi tub and it was so dirty we couldn't even use it. So disappointed we spent our what was supposed to be fun and romantic evening, in this gross room. Even with WIFI the room was a dead zone. Super out dated. People doing meth upstairs left their dog in the car to bark all night when it was freezing out, the girl and two guys came out higher than a kite. So gross. Staff did everything they could to locate the guest to get the dogs out of the freezing cold. Staff was amazing. Every single one we encountered. Check in was great.
I paid 109$ to stay here!, you need new staff that care about the health of others and their children my room was disgusting and I WILL NEVER stay there again nor will my family or co-workers! I feel filthy after staying with them. I AM PISSED Pictures of the two trash cans, shower and bible drawer...real impressive! People can catch diseases from ignorance like this!!
We stayed one night (5/4/21) and will never recommend this Best Western. The positive points are few: the location is conveniently located off I-5; the receptionist and check-in went well and was very efficient. This is where the positivity ends. The room was dirty; the entry door had a large gap in the side, which meant it never fully closed; the walk-ways, both on the first floor and second, were stained and filthy; there was someone smoking in the room next door (the hotel claims all rooms are non-smoking). This is extremely unacceptable, especially in this time of Covid when one would hope that the least thing a hotel can do is to keep their rooms and property clean. For $100.00 a night, we felt totally ripped off.
The fee for a dog was half what other hotels were charging, the staff was very accommodating. Our room door was wide open when we got there - the front staff apologized, not knowing why, and changed our room, upgrading us to a suite. Close to the Hwy, restaurants, and Dutch Bros. - We will definitely stay here again!
Room was filthy. Bathroom had last customers soap and wrappers on floor. Water all over floor. No water pressure. No blankets on bed which was very uncomfortable. Feces and used toilet paper in parking lot next to my vehicle in morning. Front desk was very busy and receptionist was working very hard and remained very courteous while checking in and delivered blankets upon request.
Although the staff was very personable the quality of the mattress and furnishings were what I would expect at the lowest cost motel in an area. This location almost had the appearance of being a previously branded motel that was converted to a Best western motel. If I would have stay there during cold weather I am not sure the heater would keep the room warm since the door sealed so poorly that wind whistled through during my stay. Also the rooms are so poorly sound insulated that the adjacent rooms seem like the walls are not even there. If there are noisy guests in the adjacent rooms they will certainly make sleeping an issue.
Very friendly staff but the rooms have no insulation at all you could hear all rooms around people talking and couldn't sleep at all. And all the smell is cigarettes and Marijuana. I dnt have a problem with either but when I'm out of town for work I want some peace and quiet
This BW location is perfectly fine and reasonably priced. The shower and modified breakfast were very nice. The bed was very comfortable and the wi-fi worked well. It is an older property and wasn't as clean as we are used to seeing at a BW, but we had a nice stay overall. The pool and hot tub are outdoors, so they are closed in the colder months. It's right next to the freeway, so while it was convenient and easy to locate, it was also a little loud.
We checked in around 8pm and were greeted by a friendly, professional-looking staff member and were speedily checked in, being upgraded to a suite! The room was large and roomy with a wet bar in the corner. It was clean and stocked with towels/soaps as expected. Don't forget your wall chargers though, no USB sockets in this place. Also, use the downstairs ice machine, trust me. But it was a nice stay, and the modified COVID breakfast was great, with a hot egg sandwich!
First thing you'll notice is the musty odor, followed by the rattle coming from the air conditioner. Really surprising how filthy it was considering the extra cleaning standards they are supposed to follow due to COVID. (Bring your own lysol wipes!) The bed was uncomfortable, the light fixtures were filled with dead flies, there was dirt and grime on the walls, and the floor wasn't properly mopped or vacuumed. I made the best of it by using my own blankets, opening a window, and sleeping with earplugs, but I will never stay here again.
Clean & Pleasant room... Friendly staff...Was happy they provided a cold take-out breakfast since they are not able to serve one as usual in these covid times. Other hotels I've stayed at have cancelled their breakfst option altogether & still charge the same price per night! I would absolutely stay at this Best Western again when traveling from Washington to California as I did. I base my review on other hotels in the same rate range that I have stayed at in the past.
No working internet service. No vent in bathroom. Room cleanliness was inadequate. Could not locate an elevator so had to climb stairs with heavy suitcases. Staff were polite and friendly. The hotel is close to freeway access.
Loved the jacuzzi tub in the room! Breakfast was great for a pandemic meal. Really appreciate the care and concern they took to be sanitary and safe. Very clean room and comfortable beds. Would definitely stay here again.
Great staff, cozy room, amazing choices in the included pre made breakfast. Easy to check in and out. Really good value for the price. Would definitely come back when stopping through Grants Pass again.
Our jetted tub room was down for repairs at check-in. Discounted 50% for a Business suite. Was very clean and spacious, with modern comfortable bed and furnishings. No elevator and 2 levels, TV was very small for the suite and was on a far wall, and closer to the bed then the couch. Loved HUGE open closet area at the end of the vanity are, with 2 suitcase stands and lots of light! Road noise was loud in the morning! If a light sleeper should ask for room at the back of the hotel.
I had looked up this hotel and read both the reviews and ratings, and felt that this would work for my trip. I was so disappointed when I arrived—I had paid ahead of time for my 4 night stay so I was stuck there. On the positive side the staff was very nice and helpful. The hotel itself is rather shabby looking. It is right next to the freeway, so it's NOISY! My brother had his room on the other side of the hotel and it was unbearably loud. He requested a new room, which he got after the first night. The walls in this hotel are rather thin, and you can hear everything from the other patrons. It may be because this is definitely an older hotel. The place is really noisy outside and inside, due to the walls. There were other issues with patrons as well. Smokers right outside rooms smoking, a guy grilling right outside his room with his homemade grill, yelling in the middle of the night—-you get the picture. My room was also kind of shabby. The only recommendation I can make is that you not stay there. I felt sorry for the staff working there. They were doing their best, but hotel itself isn't somewhere anyone would want to stay. It's a half step up from a Motel 6.
We waiting to check-in for 30 min then arrived and our room was not ready. The jacuzzi tub was not in the room like the pictures suggested for this site as well as it being cracked and peeling there was hair still in the tub. Our sack breakfast was completely wrong. About 2 am sounded like someone was banging on the metal fence or pipes for over an hr. We will never return
Good hotel close to town. Walking distance or short drive to everything. My only issue was a drafty room and I'm just being really picky about that. It wasn't miserable at all. Really comfy beds and the breakfast all bagged up for us was great. 10/10 recommend.
This hotel was easy to find, and surrounded by restaurants and stores for easy access. Room was exceptionally clean, and bed was comfortable. Breakfast was available and the variety was great! Only draw back was that the walls were a little thin, and there was a noisy neighbor who got up at 4:10 both days and began his day watching TV at full volume.
We really enjoyed our stay. The pool was open and the breakfast was first class. They even brought us extra pillows around midnight. We came here on our way back from California heading to Seattle. We wanted to grab In-n-out for dinner and this hotel was close and best rated for price
Was a nice stay...for me the rooms may need a little updating (mostly the tv) but was quiet, easy to get in and out of even pulling a trailer and everyone was very friendly, helpful, prompt and courteous.
This is a great hotel and super friendly staff. However, with COVID, sometimes the hotel lobby employees didn't always have a mask on. Also, the hotel will book rooms to full capacity back to back, which is not great for COVID also as it can stay in the air. I still had a good time, but it just made me nervous about COVID and the safety of their cleaning crew. My car was packed full as I was moving, and the overnight team member kept an eye on my car which I appreciated. Friendly staff, clean hotel. Gave 4 instead of 5 stars due to COVID precautions.
Bugs all over the room. Didn't have enough towels. Breakfast was subpar (over-ripe fruit, smashed muffin). No fan in the bathroom. AC was blocked by the table, had to rearrange room. Room was nothing like photos online. Overall, a huge disappointment.
This motel is near the freeway. Nice staff. Breakfast is grab and go. No breakfast buffet bec of COVID-19. Restaurants are walking distance. Elmer's restaurant is next door. I would stay again here if I'm in the area. No problem at all.
We happen to spend a lot of time at many different Best Western hotels in Oregon, about 75 nights a year. We are Diamond select members of their rewards program and have many opportunities to see how different places compare to each other. We were very pleased with our stay at the Best Western in Grants Pass. The front desk service was stellar. The room was clean and well maintained. The refrigerator and Microwave were clean and worked perfectly. The shower was nice with lots of pressure and plenty of hot water. The air conditioning work well. Room was quiet and Beds were comfortable. The bed had all 6 pillows. They offered to make up the room daily. They offered many choices and lots to eat for their grab bag breakfast. These some are amenities that other Best Westerns don't always offer during the pandemic. They really have gone the extra mile. We will definitely be back.
Description and pictures are deceitful. Woke up to ants crawling on my 2 month old. It was like tweakerville more like a lower level motel 6. Had to sign a waiver to use the outdoor pool. Just a very disappointing stay.
We typically stay at Best Western when we travel as they have clean rooms, nice amenities, good value and great customer service. Unfortunately this location did not live up to our prior experience in other locations. First desk clerk was polite, helpful, and efficient despite a busy lobby and phones. We were not sure how many days we would stay and inquired if we could extend our reservation if needed. She was very accommodating and said it would be no problem. When we went down later in the day to extend the reservation, a different clerk told us those rooms were over booked and would have to check in the morning to see if there were any cancelations. If there were not we would have to move rooms. The second clerk was very unpleasant, curt and even made derogatory remarks about the first clerk. Extremely unprofessional! The lack of customer service in addition to insects in the room and lack of amenities (first Best Western I've stayed with no fridge or microwave) prompted our decision to select a different hotel chain for the remainder of our stay without bothering to inquire about extending our stay at this Best Western location.
We stayed here based on the recommendation of TripAdvisor. I wish we had camped instead as my partner suggested. When we arrived the room was filthy. We found someone's sock under the bed and little pieces of plastic everywhere,which looked like lego pieces. My dog kept picking them up. They did clean the room and offered us a discount on the first night, although on our way home reviewing the bill we realized they never gave it to us. The sink kept clogging and even though we stayed for a week they never came And repaired it or offered us another room. I bailed it out twice. The last night the water was up to the top. Also very noisy. Perhaps the rooms that don't allow pets are better, but I have to say that it sort of freaked me out how dirty it was given we are in a pandemic.we should have left but we had a very tight schedule and didn't have time to find another place. I would never stay here again and recommend other folks avoid. Best
There is no way to access any type of tv guide. You have to click each channel to see what program is on. Terrible experience. Staff is wonderful and go out of their way to accommodate. Very nice location.
We stayed here for 4 nights. Our truck broke down lost the transmission. We put the trailer that we were hauling in storage n put our truck in the shop. We waited for it to be done. The room we stayed in was nice. There's a mini fridge microwave n mid size tv. You can park right outside your door if you're on the bottom floor. Pets (dog,cat) are accepted there for a small fee. Very friendly staff n very helpful. Clean rooms, comfy beds, great location too! You have Elmer's next door, Shari's across the street Applebee's n Mexican food for restaurants. WinCo n Walmart also near by. All walking distance. Breakfast was a grab bag (Beverage,muffin, fruit, n a granola bar.) due to Covid-19.
This hotel is reasonably priced, very clean, beds are comfortable. The location is great - right off of the freeway. There is an outdoor pool at the entrance for hotel guests that is open until 1100pm. Breakfast is included.
We had stayed at a Best Western before and was impressed. This time we were traveling home with a family death. We had family business to get together and lounge and computers were helpful to have.The staff were so helpful with that. the rooms were clean. We had to use the laundry and that facilitly was clean to.I will try to always stay at the Best Western.
When you have staff who sincerely welcomes you - that is a great way to begin your stay - sets the mood. All the desk staff and breakfast staff were professional and courteous, friendly and helpful. The bed was very comfortable, clean room and shower area and hot water for two showers. Good price for the room, close to shopping and restaurants. Very enjoyable stay.
It's right off I5, easy to get to while travelling through. It's clean, great staff. They were welcoming, quick, helpful. The rooms are clean and newly remodeled. Breakfast was great, fresh and plenty to choose from.
This is a very nice hotel, excellent staff and in a good location. The staff was very helpful and directed us to the nearby visitor center which had a lot of good information on the area. I highly recommend this hotel.
Work has brought me to the Grants Pass area. This is my fourth stay at this property. The rooms are newly renovated and super clean, staff is friendly, and breakfast offers lots of choices. Staff went out of their way to welcome me when I checked in.
Our experience with this BW was not great. Nothing annoys me more then when the plumbing does not work. This one did not. The sink would not drain itself, and the toilet took several flushes to flush any waste. It is disgusting when you try to brush your teeth, the sink fills and won't drain. Means you are spitting into the toilet or leaving a disgusting unusable sink. Breakfast was despicable. Cold, no variety, no fruit or muffins, scones. Eggs were awful, sausage meat - yuck.
They have no microwave or refrigerator in the room! Will stay elsewhere. The bed was super hard...could not sleep at all. One could just stay at a motel 6 for this kind of room and amenities at this location.
The staff at this location is very friendly and helpful. The property is currently undergoing renovation but it did not affect our stay. The room we had faced a busy highway and was somewhat noisy during the dayand evening hours but not at night.
This was one of the most enjoyable motel stays I have ever had. It not that I haven't stayed in better motels in more exciting places but the employees in this Best Western where a delight to encounter. After an eight hour drive it was so pleasant to have Blake check me in with a pleasant smile and welcoming demeanor. Our room was clean and and everything worked as it should. The next morning we enjoyed a hot breakfast of eggs potatoes, bacon and good coffee. They had a breakfast choice for about any desire which is rare for many places. The breakfast attendants, Tina and Lynn, were pleasant and didn't run around in a "huff" like some attendants. It made for a much more relaxed start to the day. Natalie checked us out with a cheerful smile and enrolled me in the "Rewards" program. I've stayed in other motels in Grants Pass and have found the people to be pleasant but it's such a delight to meet people like Blake, Tina, Lynn and Natalie who make traveling enjoyable while doing a demanding job of serving the public.
We broke down in Grants Pass, Oregon & stayed at Best western & when we checked in we were blessed with Crystal the front desk attendant who did everything possible to make our stay wonderful & she was amazingly kind & so helpful we said She was put in our path for a reason & felt blessed to have met her.
The people at best western really go above and beyond to make people feel welcome, from the fresh food in the morning to the helpful people at the desk. They will even check the roads for you to make sure there are no closers on your trip.
No refrigerator and no microwave in the room. It did have an iron and ironing board. Glad we only committed for one night. Very disappointing. Made me rethink becoming a BW Rewards loyal customer.Room was clean enough.
We had such a nice stay, the room was clean and cozy. The staff were friendly and helpful. The internet worked really well, and the breakfast! It was amazing! Fresh waffles or biscuits and gravy. We felt very well taken care of!
Rooms were in need of remodel, but all was clean. Beds comfy. Staff very fun and helpful. Breakfast was better than average. Real, not instant oatmeal. Also quality yogurt. My husband liked the bacon and eggs. Rooms can hear traffic from nearby highway. Overheard that they were about to be remodeled which is needed, but mostly for cosmetic reasons.
This place is clean, comfortable and has a friendly staff. We were in a room within minutes had a great nights sleep, wonderful breakfast and are refreshed to hit the road. I would totally recommend staying here!
Clean room, adequately furnished. Front desk employees were very friendly and helpful. Check-in and check out were fast and easy. The breakfast was one of the best I've seen. Many choices and an excellent variety to please anyone.
This hotel is a favorite of ours when travelling I-5. It's conveniently located just off a freeway exit, with Starbuck's, gas, restaurants and grocery shopping close at hand. The property is older but very well maintained, and the staff were quick to point out that they are anticipating an extensive refurbishment this winter. The accommodations are clean and comfortable, and the lobby and breakfast area is particularly inviting.
This was our first stay at the Best Western in Grants Pass. It is a larger facility and looks somewhat generic from a distance because of the outside decor, The phone reservation went smoothly with a very friendly reservation clerk who found our Best Western information easily which saved answering many questions. The room was nicely decorated with furniture which did not show wear and tear. The breakfast area was spacious, well lighted, and very clean. The breakfast items were of good quality with added condiments as a nice finishing touch. The breakfast area hostess was very friendly, efficient, and helpful. We will definitely stay in this motel on our next trip to Grants Pass because we also experience and quiet, restful experience..
The place was well kept, i felt welcomed from the minute i checked in. The hotel has a knowledgeable staff who are willing to go beyond their duty to make sure your stay is comfortable. Beds were well made, the choice of room colors is absolutely family friendly. It's a place one would recommend to family and friends.
This is a nice smaller best western that has been redecorated. The venue looks very fresh, it has a pool and hot tub. It is two story and there is no elevator but that was OK. The room looks new, the beds were comfortable and the breakfast was good. It is a nice place located next to a deli, pot shop and a wonderful Mexican restaurant. There is gas nearby. The check in was fast and the front desk personnel were very helpful and greeted us in a welcoming way.Great stay.
There was a computer problem that led to a long wait to check in. The staff actually said that if we were in line (which was long, 10 folks) and didn't have a reservation that we should go and try to find another hotel. The room was certainly adequate, however there was a strong urine smell in the bathroom that was hard to stomach.
I used to stay at Horizon Inn in Medford but the New Manager informed me they do not offer the medical fee amount during the summer. I guess one cannot have cancer or any illness in the summer months to stay there and be seen medically.
My family and I stayed one night at this location. We had a easy check in and a great stay. What made it memorable was the amazing staff. Natalie and Blake at the desk were super good to us and very accommodating to our needs. The breakfast was super yummy. Lynn the breakfast attendant was very thoughtful and helped the fam. It was like being at home! I recommend this motel if not for the comfy rooms and awesome pool. Then for the amazing staff!
We enjoyed every moment of our 5 night stay. Kendra, Front Desk, exemplifies professional service and caring. Johnny, Housekeeping Staff, had gone off work but saw me struggle to start up the stairs carrying heavy suitcases, kindly offered to assist, and carried it all into our room. I'm 73, and hard to impress ,,, this young man's courtesy and initiative reflect the successful attitude of the entire team. Troy and Lynn were very helpful the ample breakfast room.
I had a wonderful stay here, the vibe was relaxing, beautiful and clean. I used the hot tub and the whole area was absolutely beautiful. The sun was setting, the street is quiet so it was peaceful. The staff was so caring and nice that all the guests there that we saw were happy!
Overall the hotel was very good. Upon arrival (on a hot day) the room was set on heat at 90F! I told the front desk and they didn't hesitate to move us to another room which was a perfect temp. We asked for a quiet room and they explained which side was quieter and they were right. We slept with the window open yet didn't hear the highway at all. Beds were comfy, and bedding &d decor is the typical BW standard which I like. The hotel is 2 storey with outside doors, no elevator. It's a great location amongst several eating places. My only negative is that there's no fridge in the room due to the age of the structure and electrical load limitations. On the other hand, no fridge makes for a quieter room!
The hotel and rooms were clean. The breakfast was just okay. If you go for the spa room (with 2 rooms) it has an odd setup. There is a door going into the bedroom and a door going to the bathroom. Then there is another door to go into the toilet and shower. There is again another door going into the bathroom from the bedroom. All the doors bump into each other so it's like playing musical doors when trying to get through the room. The two rooms are nice but there is only 1 TV (in the bedroom). The whole point of getting the 2 rooms was so we could watch tv if the other was sleeping. The TV was on a ledge in the bedroom (and it wasn't great, blurry) and it faces the bed. If you want to watch TV in the other room, you could try to turn the TV around as it's blocked by a pair of wooden shutters. If you did this then the speakers face the bedroom and then it would play louder towards the person sleeping. Kind of a fail in set up unless you are getting the room solely to sleep in. I would probably not stay here again.
We stayed here about 6-9 months ago and had a really nice stay. On this trip, we booked with them again. The place has dropped a hundred points on my scale. We were given one room, the AC did not work and it was almost 100 outside. We were given another room and it had no fridge or microwave, as advertised, so they brought us a portable one on a cart. The AC made a horrible noise, the fridge broke and ruined all of our food, and the clientele was less than desirable. In addition, since the carpet is patterned then it was difficult to see at first, but there was actually old hard dog food spread around the room. We were not told that this was a room for animals. I am not sure what happened in the last few months, but we will not be staying here again. Sorry Best Western, but someone needs to get control of this place before others figure this out.
The Quality Inn in Grants Pass, Oregon was a nice place to stay. It was clean l, the air conditioner worked well, and it had a washer and dryer for washing clothes. When you are traveling light this is a nice amenity. The breakfast was average, but it was free! It included waffles and biscuits and gravy. Staff were very friendly and helpful. The biggest drawback for this hotel was no elevator to the second floor. Don't stay there if you cannot climb stairs or have a large suitcase to take to your room! When you book the room, ask for a downstairs room if you cannot climb stairs.
This Best Western is deceiving in appearance. The outside and lobby are nice and well taken care of but watch out when you get to the rooms.Rooms are old and dingy. Carpet scary. Location right off highway so noise is a constant roar.
We stopped here on our way to see the Redwood Forest from Idaho. I would recommend for a quick overnight stay, but not an extended stay unless you plan on being out of the hotel for most of the day. Situated between the 5 and 199, this is a good stop if you're on your way to somewhere else. Rooms are slightly dated, amenities meet your basic needs. Our room was advertised as having a microwave/refrigerator but when we arrived at the room, they were on a moving dolly inside the room--which was weird. Guests next to us had incredibly hyper, screaming and uncontrolled children with a howling dog and screaming mom to boot -- since this was a conjoined room with paper-thin walls, we heard absolutely everything. Luckily, we called the front desk and they handled it immediately; family either moved to another room or managed to quiet down and the rest of our night was uneventful (other than construction crews pumping their porta-potty in the parking lot, but that's another story). Internet was fast and easy to log into. Air conditioning may have thermostat issues or bad circulation as our room was really warm even at 68 degrees. Bed & pillows did the job, wasn't the most comfortable, but we slept well enough. Breakfast was nice and the staff was incredibly kind and helpful.
It's not the first time we stayed at that place, it's not a new building but maintained very well. Service is very good, any problem will be addressed right away, there are places to eat right next door, it's good all around.
Dirty and old. Let's just say don't stay here unless you want black feet from the carpet. Dirty old rooms that smelled of urine. Broken things in the room. So gross. Found other people's garbage under the bed. This place is in need of some serious help. On the good side the staff is very nice and the pool is great. It's small but doable.
Our room did not have a refri gerator or microwave.. in order to keep our cooler cool went to both ice machines in the building and neither one produced any ice went to the front desk and they apologized and gave us a few cubes from their kitchen. Next morning tried to get ice and no ice coming from the ice machines. As a result we had some spoiled food
We came here for a couple days fora memorial service. On arrival we were put I to a room that when we opened it, it clearly hadn't been cleaned. It looked like maybe someone's had striped it down and forgot to come back and finish. So they outnumber us in another room. My Husband had gotten all unpacked and then he looks down and there is literally a huge pile of toenails on the carpet. Upon further looking they were everywhere. So I called the front desk. The gal was so embarrassed. She was really sweet and put isn't in another room. Well that room had blueberries and gummy worms on the carpet. It smell musty abandoned maybe a little like urine. Needless to say I'm grossed out and can't wait to get out of here. I guess you get what you pay for. The one good thing was the people working are very kind.
From room to pool was very nice. Spacious room. The only thing missing was recycle bins in room would be great. Very polite staff. Fast service. Quite felt safe and secure. Being older it was very nice. Parking was nice.
This was definitely not the high quality I used to get at Best Westerns. The company has declined over the years. I chose this place because it was the only reasonably priced hotel in the city and I had to book late.
We managed to snag one of the last 2 Queen rooms available during our trip down I-5. We really like that BW is a dog-friendly chain. This hotel was not really well set up for dogs, though. They put us in a room at the back, upstairs. There was no real grass area in which to walk your dog. Our room was relatively comfortable. The beds were good It was fairly quiet the night we were there. In order to get breakfast in the morning, you either had to walk down the road to get access to the lobby and breakfast room, or walk all the way around the hotel. This is not a convenient set-up for guests on the back side. Breakfast was the same stuff every hotel chain in America serves - biscuits and gravy is now ubiquitous with hotels. (Ugh. Congealed gravy in a crock pot.) They had waffle makers, as does everyone else now. It wasn't special, but it got us on the road. The staff were very nice and friendly. This is an OK place to stay for one night.
We came down from Vancouver WA to have an in-n- out burger and stayed here. The bed was awful. We got a king size bed in our room. The bed sagged in the middle, it was hard and the sheets were ruff to the touch. Don't stay in room 133 unless you don't mind staying awake all night trying to get comfortable.
Had a view of the restaurant dumpster right out side our door. There was no refrigerator or micro wave in room. Room was reserved as a deluxe King. Room was not cleaned as it should have been. Trash cans not emptied daily.
Very disappointed the outdoor pool is a joke very crowded and shared by another hotel it was unusable. It was the biggest reason we chose to stay here and. Oils not use the pool or hot tub. The rooms need updated the tv was very small. The room was clean.
Easy off the freeway and right down the road. the staff was very friendly the room was clean and the TV had a nice big screen. The vanity was separate from the shower and the toilet ,which is nice. they have a restaurant just a few steps away which is very convenient. The staff was very helpful and the breakfast was very good, fresh eggs, sausage, biscuits and gravy.
A few minutes from I5 and easy to find this older 2 story motel is very good. No elevator here and the rooms are quite large and not too noisy unlike some of the older places we have stayed in. We had a staircase just beside our room and the 0730 foot traffic was noticeable, but not too bad. The room was clean and well kept, but the linens and towels are near the end of their service. The breakfast was the usual Best Western fare, well cooked and considering the place was jammed full, very well kept up with. Overall well maintained and run older motel. We would go back for sure.
Small hotel, two stories with no Elevator. Should have requested first floor. Pool was nice but super cold. Rooms were outdated but clean. We had adjourning rooms which was nice. Breakfast was really good with many options.
Wonderful place to enjoy after a full days drive. Outstanding staff, comfortable room, and a relaxing overnight stay. Great breakfast and smiles all around. Keeping this one in our book for future trips!
The front desk was really nice but I would not stay there again. Room was smelly, dirty with dried weeds on the floor. Flimsy cheap bedding. No seal around door. AC barely kept room cool. Flimsy walls between rooms. Bathroom tiny and dirty. No place to plug in phones to charge. Nice pool.
Site states " The King River Cabins offer... These cabins have wrap-around covered decks where you can enjoy views of the Rogue River." No views of the river. Property & staff are fantastic, but if you want a view of the river without walking a quarter mile, don't expect one.
The hosts are very helpful and eager to work on any problems. We even shared noticing a wet spot in the ceiling and they were eager to get it looked at an fixed. Breakfast crew was awesome, kept bar tidy and helped answer special requests!
We had to stay in Grants Pass overnight unexpectedly, but we were happy with our choice at Best Western. They offered 10% discount at the nearby restaurants, and the hot breakfast was actually filling and pretty yummy. The outdoor pool/hot tub was a lot of fun for my kids and I as well. If I found myself needing to stay in the area again, I'd likely choose this hotel again.
First room had dirty bedding..human hair and dirty..moved to second room...door stuck(door jam previously broken and fixed)..air conditioner did not work..second day...House keeping did not make beds...did not empty the garbage...did not replace all bath towels...terrible cleaning staff! Hotel overall appears clean..but noticed increase in transients walking thru parking lot on first night stay! Will not stay again
I spent one night here before and after a trip. It was a great launching spot. The place is convenient, clean, and the beds are comfortable. It's an easy walk to several restaurants. And in the morning, there is quite a lavish breakfast. The staff is so friendly.
Convenient location at the intersection of 199 and I-5 and just off the ramp to I-5. There are 3 restaurants in walking distance and a Starbucks within a mile. Grants Pass has a pleasant historic downtown business area. It is close to state parks and national wilderness and recreation areas.
We have had pretty good experiences with Best Western and that was why this one surprised us a little bit because it's more like a road-side motel than a big national chain place. Everything was typical, but nothing more than that.
This hotel was extremely clean and comfortable to stay in. The staff was amazing! Went above and beyond to assist with anything they could. Check in was quick and they all had great customer service. Recomend to anyone staying in the Grants Pass area.
A very nice, highly accessible hotel near the freeway and many amenities. We must emphasize the young man who provided the breakfast. It was the best, most comprehensive, and fresh breakfast we have ever had at a BW.
In short: one of the more expensive facilities in the area that has sadly become way out dated. Room was cleaned to what appeared to be the best of one's ability. The room just stank horribly. Room amenities are far less than sufficient. I feel embarrassed for the staff.
Clean and quiet, but could use renovation (lamp shade dying, chair upholstery could use a shampoo)..The location is convenient (near freeway exit). I'd like to see grab bars in the bathroom/tub. The Elmer's restaurant nearby is great to get you when you are too tired to drive. They make an effort to be better at breakfast than some (breakfast burrito, for example).
The hotel is very much in need of a remodel. The room itself seems clean enough, but with really old flooring, tub, beds, carpet, I couldn't tell for sure. The room was pretty small for a family of two adults and two kids under the age of twelve. We only stayed one night so it was safisfactory. Nothing really stood out as extremely bad aside from being really old.
This is truly an easy on off the freeway location and the parking is adequate. Staff very friendly and helpful about local spots we needed to go to. Grants Pass is also a lovely little city. our room and bed was very comfortable.
This is more like a motel. The place is in desperate need of renovation. It's kept clean and livable but a bit pricier than other places we stayed during this trip that are much newer and nicer. Because of its location there's not very many choices available around the area.
Exceptionally friendly staff. Rooms furnished with convenient amenities i.e. coffee maker, hair dryer, iron+board. Crisp and clean linens/rooms, well kept grounds. Conveniently located access from/to I-5; with a restaurant next door.
Right next to the freeway. Easy access off and on. Yet no noise! Great breakfast, good rooms. Expected frig and micro but were not in our room. Great suggestions for dinner. Locals really know their food.
This is a very nice Best Western with a delicious breakfast. Be aware there was no fridge or microwave in the room - otherwise the room was clean and comfortable. There were all kinds of great things at breakfast - cheese and salsa for your eggs, bacon and sausage, and toppings for your waffle.
Stayed the night as we transited south to Palm Springs. The room was clean, very functional, servce was excellent and the hot breakfast helped to start us our way the next day. Might want to visit in the summer when the snow and cold are gone!
Very convenient I 5 location. Very good value for the money. We would make this a stopover place n the future. Just the right distance from the Vancouver, BC area. Always nice to get the Best Western Rewards for your stay.
This hotel is a bit down in the heal. The lobby is part of the breakfast room and doesn't inspire joy. The rooms as well are dated and have seen some hard use. The bathroom areas have been updated but the rest is just OK. Breakfast was sparse by the time I got there. The scrambled eggs were hard and turning color and there was almost no bacon. The attendant was out smoking and didn't realize anything was wrong for a good while. I stay here often. It is passable but nothing to write home about.
Best Western as a franchise has come along way. Super affordable, very nice staff, and the accommodations were above my expectations. On par with much more expensive hotels and they had local art throughout the hotel which I felt was a great added touch.
I travel frequently from WA to CA and back by car (don't ask), and I love unwinding at this half way stop in the outdoor Jacuzzi when the air is freezing. In the morning, manager Jamie, and Stacey, and Kendra made sure breakfast was just right, and it always is! Thanks to Ken and a special shout out to maintenance hero Thomas who went above and beyond the call of duty. Pretty good new taqueria across the boulevard is a good addition to this freeway convenient (don't really hear it yhoughsome rooms get local traffic noise) neighborhood. In summer, I then take HWY 299 (a beautiful drive) then 101 (also!).
Very clean rooms, great breakfast, with lots of variety and very friendly staff! Will recommend to our family when they come to visit!! The fireplace and lounge area in lobby was very nice and cozy, and dining area was very roomy!!
Stayed at 4 different Best Westerns during this road trip and this one was my favorite. Check in was fast and easy, staff very friendly. Was able to drive right up to our door and unpacking was easy, just what we needed at the end of a long drive! Room was clean and comfy, large sink area, fast wifi. No fridge, microwave, and the coffee maker was hard to turn on, but during this stay we didn't really have need for any of those. Loved the shampoo/conditioner/lotion scent and even tried to later find it to purchase online, but they appear to be a BW exclusive. LOTS of restaurants within walkable distance and they even told us that if we show our key at Elmer's there would be a discount. Breakfast room the next morning was definitely one of the better ones I've seen. LOTS of selection, lots of room, very helpful staff, and a cozy fire in the fireplace. Will have to remember this one for a return stay.
Rooms/lobby and grounds were clean, although bath/toilet area small. Pillows could be more comfortable. Breakfast was fine, I'd rate average. Staff very nice and helpful. Check in/out easy and quick. For the price I would come back.
The staff was kind and considerate. Tv's are small and sit below the bed level. The beds are comfy. It's an older hotel so you hear all the neighbors. Suggest you get an upstairs room. The freeway is close, so you hear truck make breaks all night and all the other traffic as well
Motel has been renovated. Beds and bedding very nice. Room was clean and had everything we needed. Staff were very friendly and efficient...check in and out was a breeze. Breakfast room was very clean and probably one of the best breakfasts we had during our travels. 2 staff members were in the breakfast room and made sure everyone were well taken care of.
Always love staying at this hotel while in Grants Pass Oregon. Nice setting with Elmer's restaurant next to property, Applebee's restaurant across the street - and major shopping stores and conveniences nearby. Close to I-5 Freeway and Rogue River. Very friendly and professional staff.
Very awesome beds to sleep in and enough delicious breakfast that we were not hungry when we left. The staff was very nice and friendly. This was the first hotel we stayed in for a long time as we usually travel in RV style. I would definitely stay here again
Though the lobby of hotel is nicely decorated the rooms are tired. We had an upstairs room. The doors are external only so there was some noise and light showing under the door. There was a smell in the room which was a mix of clean smell and rich history of others. Our room was small but affordable. The walls were a little on the thin side and I could hear the neighbors TV. The bathroom was really tiny. The caulk around the tub was sloppy but clean. The coffee from lobby was good. Breakfast was so so (fake eggs). Bed was comfortable as were pillows We decided next time to upgrade and pay another few dollars and try another hotel for the extra level of comfort and newness.
Travelling with a dog, choices can be limiting. But Best Western pet price works for us, The cost, service and room were all very good, but if you reserve there ask for a room away from the road, very noisy.
The office staff where very abliging, and helping. If you make a reservation ask before hand for a frig and/or microwave. They seemed a little shocked that we would want a microwave. Breakfast was good but they did not top some of the food and seemed a little put out when asked if there was any more bacon.
Great Putdoor Pool & Hot Tub!! Perfect Central location.A little spendy. Breakfast was Awesome!!The Beds are the best. The AC worked but not well. The Staff is Fabulous and accommodating. It's a Noisy location near the freeway but Close to All kinds if shopping,resta restau
Stayed here for one night on our travels around America ,great and easy check in ,good room , close to a restaurant which was not 5 star but the food was good and very reasonable ,easy walk into the centre overall could not fault the hotel
This hotel was very cute and clean with the brick work and white shutters surrounding each room window. The bed was very comfortable. The room was very noisy as we were in the back corner close to the off ramp. We could hear the big rigs all night long using their jake brakes. But, overall, we had a very nice stay. The staff were all friendly and helpful.
The service and staff are excellent, the rooms are clean, and the breakfast is OK, but this is a bare-bones motel masquerading as something more upscale. No fridge in the room, much less a safe. Bedding skimpy and lumpy. Flimsiest coffee-maker I've ever seen and no handy outlet to plug it in. South-facing rooms, and that's half the motel, face Rte 199 and are noisy. You can get better amenities in Grants Pass (and a lot of other places) for 3/4 the price.
Driving back from Seattle, I made it as far as Grants Pass. I could have gone farther but closer to Ashland, prices go up, and the Sacramento Valley was experiencing a scorcher. With nearby eateries, and right off i5 it was a good decision. The room was clean, the bed comfortable (even the pillows) and the a.c. worked well. Well rested and fed, I headed on home. I will keep to this plan on future trips.
The rooms were okay, they were clean, the toilet did not work properly. Bed was average, though you could feel springs coming through, temp control on the room worked well, pillows went flat when you put your head on them the blinds blocked out the lights. Internet worked, seemed okay on the speed. Staff did not seem engaging, did not care when reported that stinging bees were at the pool. Child got stung, when reported, there was no care about the incident.
Every piece of furniture was heavily stained. It was so disgusting that I didn't want to sit on the couch, chair or ottoman. Even the desk chair had stains on it that brought up a horrible image of where they came from. The door handle was falling off the bathroom to the point that I didn't close the door for fear of getting locked in. No ice, vending machines were either empty or contained expired drinks. I could not get Wi-Fi after 6:30pm. Remote didn't channel down. Worst experience from a Best Western in my life...
We rented three rooms for our family. We had booked ahead and were able to save quite a bit of money rather than checking in at the last minute. The facility was very clean, the one washing machine and dryer were in working order and the breakfast was typical for hotel food. Only issue was my king size bed only had two pillows. I would definitely recommend this business and would stay again.
We got to the Best Western Inn in Grants Pass with high hopes based on the reviews. Indeed, the staff were nice, the room was clean and the breakfast was pretty good. For me though, the main thing I want in a hotel is a comfortable bed and a good nights sleep. Not the case at the Best Western. I have been very pleased with our hotel choices while on our 16 day road trip through Oregon and Washington. The beds have been very comfortable and we have slept well. I had begun to believe that the old days of the Concrete Beds in less expensive hotels were over. Not so here. The bed was a brick. Neither my wife nor I got a goods night rest on it. I just don't get why certain hotels use these beds. Maybe they last longer or something, I don't know. This is not an issue of soft or firm preference. I have slept on many beds with a variety of firmness and can sleep OK. This bed was awful. No way to sleep on your side without your arm falling asleep. The next night we were at the Oxford Suites in Redding CA for $25 less a night than the Best Western and they had a very comfortable bed. Sorry guys, I don't care about your breakfast as much as a good nights sleep. You get a POOR rating from me.
Nothing fancy here, but the room was sparkling clean and the location was excellent for freeway access, shopping for essentials, gas, etc. Good "home base" for our southern Oregon day trips. Really good breakfast and the entire staff was very nice and helpful.
This is a blue level BW. Very friendly guys at check. Anything you want they will try to provide. My photo shows the room and with just a couple small differences it could have been the room from night before. Clean, comfortable, looks upgraded. Room didn't have the microwave and fridge,but was told if you request it in your reservation they make sure you get them. Offered the Platinum level goody bag or points. The kitchen here is big enough to have the eggs, bacon, biscuits and gravy. Waffles. Raisin toast. Muffins and sweets.
This is a clean, adequately maintained, older Best Western just off I-5. The staff is friendly, the rooms are clean, the breakfast is okay. No problems of any sort, but keep your expectations in check! On the plus side, this was my first stay in Grants Pass for more than a fuel stop and the town is kind of a treat. . . . a surprisingly varied restaurant scene and generally a feeling of a well managed smaller town.
Door lock was broke toilet wouldn't flush they told us o sorry that is just how that room is. Did let us check out late. Close to freeway which was nice, but a better room higher quality would have made it even better.
The room was missing a refrigerator and a microwave . . . . however, it was good for a shower and a nights sleep, which is what we needed it for. Good location near freeway and a couple of restaurants.
Very good rooms staff was over the top in helping with the check. Nice and quiet area yet right off the freeway. Would stay again. If I have a complaint they could upgrade the beds to give a better night sleep. Everything on the grounds from the pool to the breakfast eating area was in good shape. Looks to be the maintenance staff is on top of keeping this property in great shape.
I always stay here. Property is spotless. Staff exceptional. But, the details necessary for a carefree stay are missed. Our rooms were not made up in the midday. Lighting over sink misplaced/dark. Tv's not tuned for proper aspect ratio. I love this hotel/staff, but ALWAYS seem to have small problems.
This is a very good place to stop and relax when traveling Interstate 5 through Oregon. Good food next door and lots to see in the area. We got off to a rocky start here, but the terrific staff took care of everything for us.
Traveling for business I have stayed at this hotel several times. They have made an effort to get me a room that meets my needs. This last time the air conditioner was not working and they were able to move me to a room with one that worked. I am always pleased with the cleanliness and the front desk staff is good work work with. They were also helpful when I needed to print a document. Breakfast has a lot of variety and offers lots of choices. The breakfast server is a bit over the top in personality and can be annoying if you are still waking up.
We had a very nice stay. The beds were great. The rooms were very quiet , even though there were a lot of guests. Easy to get back on the freeway. Very nice breakfast in morning. Staff was effectient and very helpful.
It was reasonably priced room with 2 queen beds and breakfast included. The room was clean although could use updating for sure. The service at front desk and in the restaurant at breakfast was excellent.
We are big fans of Best Western hotels and have stayed in many in various locations and states. That being said this stay was not a pleasant one. Upon checking in I do have to say that the woman at the desk was very nice, no issues there. The rooms are very close to the highway and you can hear the traffic. It is also on the main drag, again loud. Should have realized it being that all doors are open to the outside. No fridge or microwave in room, couldn't get the heat/air to work and no fan in the very small bathroom creating a sauna along with a loose drain cover in the tub. Loud people outside during the night insured that we couldn't get a night sleep along with slamming doors, hotel and cars alike, loud talking from people outside and first thing in the morning the restaurant next door decided to get new concrete in the parking lot. This is not what I expected for a hotel costing $125.00 per night mid week. It felt more like we were staying at a Motel 6. Never staying here again.
A great and comfortable place to stay for travelling through Oregon. The room was clean, pleasantly decorated and comfortable. The bed was comfortable but a little soft. Overall, a very comfortable stay. The staff was friendly and recommended a great place to eat right next door.
First - staff was very nice and helpful. Second - old style motel. Had a room near highway and without anything to buffer the noise & it was very loud. Good thing I brought ear plugs. And it seemed to have paper thin walls. Priced for what you get.
We were happy to find this motel. The room was large, very clean, good bed, nice dressing area, 3 sinks, friendly staff, right off the freeway and easy to find, several restaurants near by and a good price. We will be going back soon.
It looked nice from the outside. It was very noisy. There were drunks in parking lot. There were lots of dogs barking all night. People were hanging out on the balcony drinking on the 2nd floor. The staff was very nice and looked professional.
Reasonably priced for everything that was offered. Comfortable beds, quiet rooms, and a large variety of breakfast choices. Very helpful and friendly staff. Would definitely recommend this hotel! Enjoy.
I recently stayed here on my way to California. The price and location make this a must stay hotel. It was absolutely fantastic. The rooms were very clean and they had extra towels for me as well. I stayed in and watched premium cable channels. In the morning they had a very nice breakfast area. I give this a 10 out of 10.
Good stopping point from Portland on the way to San Francisco. Have stayed here in the past, but this particular time, it seemed to have "slipped a bit", in my opinion. I had a good giggle when I saw they did such a FAB job of redoing the little breakfast bar but sad they didn't put this much attention in to the rooms. I will say the front desk staff was very nice and professionally dressed. Which I frankly appreciate. Back to the restaurant: Hm, lets see, can we say "cocktail tables" without cocktails. It was so awkward to maneuver the buffet bar and there was no way a person with any kind of handicap, let alone a wheelchair could have managed. The food was pretty bad and the hot food was cold and many of the serving trays were empty and this was @ 8:30 AM on a weekday. I couldn't make it work on any level, not even cold cereal, so off to Starbucks I go, I will eat later. I should also stay I don't stay here for the restaurant, but 2 years ago, it was wonderful and got us started heading south, so we didn't have to stop for another meal for hours. My TV also went off cable and it never did come back on. Front desk couldn't help with this issue either. The room was o.k., nothing to write home about, again. Clean, adequate size, bed's o.k., but I can't see staying here past 1 or 2 nights. Not having a frig and a microwave is a down side as well. Honestly, now worth the bargain rate, AAA or not of $125.00 a night, mid week.
Recently stayed at this Best Western in Grants Pass. Despite being conveniently right off the highway, this cozy hotel was neatly tucked away and was surrounded by beautiful natural landscaping. Outdoor pool and hot tub were clean and provided a much needed soak for my road weary bones. Breakfast was standard and well stocked. The rooms were spotless, and the showers were fantastic! Front desk staff was friendly and personable, and got us into our rooms in no time at all. Just a short stroll to many restaurants, grocery stores, shopping, and gas stations. Can't wait to visit this Best Western in Grants Pass again, and you should give it a shot too!
First time checking in at a best western, the front desk staff were awesome. Two ladies that were helpful, friendly and humorous. Great personalities for front desk help. Very efficient in getting us a nice room without reservations. No hassles or problems with explaining the routines of checking in.
When we were there a lot of the rooms were being updated. The room we were in was already updated and the results were very good. Room and restroom very clean. Breakfast very nice with a good selection. Staff very courteous, friendly and helpful.
This hotel is located near highway so it is noisy. It was also under renovation so I am unsure whether the renovations will cut down on noice. I could also hear the neighbors TV all night. Bed was hard. Door had a gap between the floor and bottom of door, about 1/2 inch. That being said, excellent breakfast, very nice staff and clean room.
As soon as I got out of my car here I encountered a white supremacist. I wish I were joking. It was unclear whether the supremacist was an employee or guest. Welcome to Grants Pass, indeed. The receptionist was friendly and competent but seemed twitchy and gave the impression of recent or past drug use, so that was bit awkward. The room itself was OK, but the AC/heater unit was clearly ancient and in dire need of a deep clean. It did, however, have a fan-only option which I like and wish all hotel units had. The bathroom reeked strongly of cigarette smoke, and the vent wasn't working. Upon check out, the receptionist (a different one from the night before) had stepped right outside the lobby to vape. I've never found this town impressive. This hotel, sadly, lives up to all of my negative stereotypes about it. There must be something better around here.
Should have gone up the hill to Holiday Inn Express, this property is dated dirty and the staff is less then stellar in customer service. When a property is a non-smoking property staff should go somewhere else to smoke, not outside front door.
Exceptional hotel! Staff was amazing...very personable and knowledgeable. Had originally planned on staying 3 nights but when circumstances dictated leaving a day early, that was easily and quickly accommodated. The breakfast was very good as well!
Had a family emergency, hotel staff was accommodating and wanted to make this trip easy for me. Our room was comfy and spacious, breakfast was hot and had a variety of foods, we will stay here in the future for sure!
The personnel were exceptionally friendly and helpful, as well as very efficient. The price for the room was very reasonable. The room was clean, with comfortable beds with sheets that fit. Our only problem occurred in the morning when we missed out on the hot breakfast due to a misunderstanding (on our part) as to the cutoff time...0900, while we thought it was 1000. Oh well, it was still a very nice place to stay...and the best of our many times overnighting in Grants Pass.
Conveniently located just off the I-5. Our room was on the side that the reception lobby is located and was very quiet in regards to traffic but the walls were not very soundproof (not a big issue). Clean, spacious room with coffee maker but no fridge or microwave. Comfortable bed. Good wifi connection. Ample parking. Several restaurants within walking distance, two had 10% discounts for hotel guests. Had a good meal at Elmer's. Reasonably priced. Recommended.
Superior customer service. Super duper clean rooms. Recommend 100% to stay here. I would gladly stay here again. Continental breakfast was good. Friendly staff in the lobby. Clean rooms and clean lobby.
A good place to stay for Crater Lake National Park visit. There are many shopping center closed by such as Walmart ... ect. There's also a in-n-out on the next exit also. I find the price for this location is much more reasonable than the other Best Western in Rorge River.
We stayed 2 nights in the Best Western. It is an older property, but seems to be well maintained. The staff were very courteous and were able to answer questions about the area also. The Breakfast is a normal Best Western Breakfast, but the Biscuits and Gravy was really good, not too salty. The scrambled eggs were not overcooked and were good. The sausage they used is a good quality food. Overall, a good experience.
We enjoyed our stay at this hotel, but rooms could definitely use updating. Although the rooms were clean, they felt "worn out." The bed was not as comfortable as other Best Western hotels and the carpet and furniture were old and dated. The staff, however, was very friendly and welcoming. Parking was easy and the hotel was conveniently located.
Overall, I rate our 5-night stay a wonderful pleasant experience due to the quality of the hotel and the professional staff. The hotel is appealing both on the inside and outside - and the lobby has been recently remodeled, has a fireplace and is clean and inviting. Ample hotel parking lot - and a full service restaurant and bar/lounge is adjacent to the hotel property.
This hotel is getting a little old, but clean. The bedding was great. Close to the highway..easy access in and out, there was some road noise, but it didn't really bother us. Elmer's restaurant in the same parking lot...good for a late evening dinner.
We chose Grants Pass as a half way stop on our drive from Sacramento, CA to Seaside, Oregon. We randomly chose The Best Western Grants Pass Inn and were pleasantly surprised at the efficiency and professionalism of the young staff. The hotel is decent and clean. I would stay here again when traveling on I-5.
The room we stayed in was very nice. Great layout with the bathroom and sink area around the corner from the bed. Shower was great with a very tall shower head! Super comfy bed although the pillow cases seemed kind of rough. Our biggest issue was noisy neighbors. And the location is right near a busy intersection so there was quite a bit of traffic noise as well.
Overall, good stay and clean comfortable rooms. Problem was the morning we were leaving, went to breakfast and when got back to room, motel maid had it completely broken down and we had not checked out yet. I had opened the curtains to let light in and she looked in and thought we left. it was 8 am.!
In town for a dental procedure and not feeling well. Stacy checked me in quickly and even brought a TV channel guide to my room even though it was freezing outside. Room could use a carpet upgrade but other than that the room was very clean and bed was comfortable. All employees I encountered were very friendly.
We were travelling a long distance and stopped here to rest for the night. The service was good. Staff were friendly. The breakfast was very good. The only downfall was the truck noise from Hwy 199. We had a problem with the t.v. volume but too tired to report or deal with it. I'm sure if we had reported it they would have taken caree of it.
Lovely stay at this location. Rooms were modern and very clean. Bathroom was great, no issues, new and clean. Breakfast in the lobby was excellent, lots of choices for us and the kids. Staff was super friendly and helpful. We will be staying here every time we make the drive from Ca. to Wa. (About twice a year). Right off the highway but no vehicle noise. The restaurant right next door was yummy. Lots of parking.
I am graded this BW Grants Pass Inn 2 stars because request microwave and downstairs. BW cannot provided it. I told the staff my baby need to microwave in the night time. The Staff told me lobby open 24 hours. I can come down to microwave middle of the night. Do you think you would walk downstairs with cold weather and microwave the milk? impossible. on that night. My baby was drank cold milk and she got stomach ache and cried all night.
My husband has had several doctor visits in the Medford and Grants Pass areas and since we are coming over from the coast we like to stay the night. We like Best Western in both locations for the convenience of a restaurant right next door! Added bonus is a great staff!
We booked here because it was pet friendly and we had our small dog along on the trip. What we found was that they were also very helpful, 'over and above' I would say due to the fact that their systems were down and they had to do all reservation paperwork by hand. They went out of their way to ensure their internal problems had no affect on our stay. And it didn't...except to appreciate their attitudes all the more for their extra effort.
made a reservation one month in advance, at time of check in ,i was told that someone was already in my room . i was told to take the room that was available or find another motel. staff was not helpful at all.
This was our first stay here . Everything was fine, not exceptional, except the restaurant, it was recommended and. Exceptional. We may stay here again in March on our return to BC we Derby give the property a perfect score as a BW motel never rates one from me.
Flying through in our personal airplane and had to spend the night due to destination weather. Convenient location. Nice appearance. Nice quiet room. A great self-serve breakfast with a good selection of breakfast foods.The very friendly staff picked up our dishes as we finished with each item. They brought us our own pot with the coffee of our choice.
Leaky bathtub faucet that ran all night, filthy towel in my bathtub that I was scared to touch but had to move so I could shower. So many fruit flies in my room that I couldn't eat the salad I brought to eat. The room was stinky. The location was horrible, right off of the off ramp and all I heard all night were trucks breaking as they came off the freeway. Honestly one of my worst experiences in years.
The first clue that we should walk out the door was at the check-in desk where a group was disputing charges and accommodations. That group left and the desk clerk immediately called the the day manager (possibly supervisor) to say there would be a situation the next morning. The clerk did not make this call out of our hearing range although he did walk away and excuse himself. When he returned he was clearly unhappy with his job choice as he shared he just received his bachelors degree.We spoke of the 'situation' and I showed empathy for his position. I let him know we would need a two bed room with refrigerator and microwave; he said they were getting full but had a room at the end of the building upstairs. The room was not where he had gestured resulting in my driving around the building while my daughter walked to locate the room, opposite the lobby. Room had no fridge or micro and there was an ashtray outside the door where a man was smoking. I walked to the lobby to let the clerk know there was no fridge or micro as requested, he looked on his computer and told me there was no note of that in the reservation. I was just there speaking to him directly! He said he would move a fridge to the room I said we will just leave he said oh no I'll just lockup and bring you a fridge. If they were full why was he able to move appliances but not us? He brought the fridge but by that time the smoke was intolerable so I said we would leave.At some point he said they only had suites, this was not given as an option for us. When I got to the lobby he was on the phone to the day manager/supervisor about the 'situation.' I truly don't believe we were the problem.
We found this motel to be great for a last minute late night stop over. Front desk attendant was very helpful and friendly! They found us a room non smoking and it was clean and adequate for anyone nigjtn stay. Breakfast was also included but standard fare for a quick motel bfst... would stay again for a quick overnight but nothing longer.
Bed sheets had not been changed, we found a paperclip in the bed. On wash cloth had been 'air dried' hanging up and not washed. Noisy parking lot made for a noisy room. The bed was comfortable but firm (for those who can't do firm). Only two towels in a jacuzzi, king room that was supposed to have a sofa bed too. No sofa bed, in fact, no sofa at all. Disappointed.
The hotel is very convenient to the I-5 interchange and the area has numerous restaurants and shops. Parking lot is very tight and we had a large SUV so turning was an issue. There is no inside corridor and no elevator so access was tight but manageable
Easy place to stay with very clean, quiet rooms and helpful staff. Will stay there again if in the area. Staff even ran upstairs and helped me with my suitcase when they saw me struggling to bring it down the staircase.
From the moment we arrived staff were friendly, knowledgeable, and really cared about our stay. Rooms were good, clean, and had everything needed for a pleasant stay. Staff even mentioned discounts for local restaurants. Breakfast was good, plenty of food and packed with lots of travelers. We didn't have enough time, but hope to use the pool/hot tub on our next visit! The only down side was the travel noise as driver's exit the freeway. Otherwise pleasant stay!
Good location, just off interstate 5. Necessary amenities within walking distance. Outside of hotel is very tidy and well maintained. Two restaurants next door offer 10% off as a hotel guest. Average rooms, decent linens, comfy bed. Sadly no microwave or frig. Fast internet. Good cable selection but room needed a TV guide or channel guide. Staff very friendly and helpful. Breakfast not great and it's actually gone down hill since I stayed there a year ago. Guess all the money went in to the lobby renovation. But I would stay here again for all the other reasons I mentioned.
Friendly, competent staff; clean room with very comfortable beds; great breakfast; located near restaurants, fast food, WalMart, Rite Aide, etc.; very easy freeway access; even though the hotel seemed to be almost fully occupied and the location is near a freeway and busy shopping area, my room was nice and quiet.
The hotel was very clean. The room was very quiet. Hotel staff were very helpful with information about the area. The breakfast area was kept well stocked. The hotel was easy access from the freeway but there was no noise from the freeway.
Near the freeway, right next to two restaurants, decent wifi, reasonable price, no fridge or microwave in my room- "Just in suites...". Room is clean, small flatscreen TV, decent cable. Able to park near my door, old motel style.
We will NEVER! stay here again. It is just a few hundred feet from I-5 and is so noisy that I went out and purchased ear plugs. The accessible room that we had was almost a block from the breakfast area. We had to drive to breakfast because I can not walk that far.
Worst stay in a Best Western to date. Upon arrival a manager was working at the desk with a clerk. The manager was working in the corner of the angle of the desk and closest to the door. When I arrived she did not look up or recognize me but was checking figures between two sheets of paper. This meant that the clerk on the the left was the one who worked with me. When finished checking her numbers the manager spoke to the clerk, interrupting the check in process and walked away, never looking at me or saying anything to me. I was then told that they couldn't get me an upstairs room as they were almost full. This in spite of my making my registration over a month before my arrival. I then mentioned that I was a Gold member as the clerk did not pick that up and I hoped that having an elite status would help but that did not seem to make any difference. I then went to the room which I immediately sensed was both hot and had an odd smell. I also found that there was no refrigerator in my room. I walked back to the front desk and inquired about the lack of fridge. They told me that they only had fridges in certain rooms and that they couldn't do anything about getting me one that night. They did let me put perishables in the the central kitchen fridge but it meant walking back to the room to get them. I again felt the warmth in the room so turned the fan on high and the thermostat as low as I could. I left the room for several hours but on my return the room was about the same temperature. I realized that it was malfunctioning or just not powerful enough for the room. It continued to cycle off even when the room was no where near what it should be. I didn't bother mentioning this to the staff as my past experience told me that there was nothing they could to for me. So, like I said, not a fun experience at this hotel.
3 stars is generous for this stay. We stayed here a few years ago and would have rated it a 5 at that time, rooms were clean, service was great, breakfast was above average for a "free breakfast". The very reason we booked here again. But not this trip. The good: The remodeled lobby was beautiful and the breakfast was still above average with a good variety. The breakfast staff was working hard to make sure everyone had fresh coffee and food, all the time in a friendly, professional manner. The bad: Although the rooms appeared clean the carpeting in one of our rooms was VERY noticeably filthy which makes us question their cleanliness standards. What does cleaning staff do when they notice a runway of dirt and huge stains all around a room? If management is made aware, do they do anything about it? Shortly after check in we made the front desk aware of it. Not once during our 2 night stay did anyone contact us regarding our concern. Mentioned it again at check out, same feeling... does front desk pass our concern on to anyone? If so, do they care? We then asked for the manager. Had him follow us to view the room for himself. We didn't get the friendliest vibe from him, but we were insistent he needed to see for himself. On the walk back he did tell someone to clean the carpet. He did offer Best Western reward points and then offered to discount the room instead. We opted for the small discount of less than 20%. I don't believe I ever heard an apology from him. We just felt as if we were more of a bother to him then anything else. Have to wonder if the carpet was really cleaned....Also, if staying here ask for a room on the pool side of the hotel. The street side had extreme big rig noise during the night.
We had a corner room on second floor that was quite large. Pool area nice, with heated pool and hot spa. Breakfast area cute and updated, but crowded like most BW's. Out of paper products when we first arrived, but quickly remedied.
We went to Grants Pass OR, we were traveling to see the solar eclipse. While talking to the staff in the lobby, they informed us on places to eat. They also said because we would be leaving before breakfast they would make up a sack to take with us, it contained fruit, granola, yogurt, and a bottle of water. Very helpful at 2am
Very near the highway, very noisy in the rooms nearest. Clean, but quite a while since room we had has been updated. Hit and miss daily room care. No room mini refrigerator, micowave, or safe. The breakfast was quiet good as compared to others we experienced on this trip. If ever staying in this area again, would probably chose another location.
This hotel (And Best Western) conned me out of $30 in rewards. Was on the phone with them for one hour. They are just bouncing me around, never dealing with my issue, never dealing with their mistakes. Never stay here.
Staff was great, friendly and willing to answer/solve problems. Fixtures and furniture was dated. Outdoor pool was nice. Too much street noise in the evening. Location from restaurants and highway was perfect.
We have always been happy with Best Western Hotels until now. They checked us in without telling us that there was no hot water to the entire hotel. I cringe to think how they were cleaning the linens and kitchen.
We are Best Western Rewards members so we often stay at a Best Western depending on location and price. This facility was convenient to find with a well planned parking areas. The room was nice and average as was the lobby. I thought the price was high for one person but did not inquire about the 2 person rate. Mary Ann Chausse
This is the worst hotel I have ever stayed at. First room (138) we went to was filthy, black mold in the shower, food on the carpet etc. Went to ask for a clean room and was moved. Second room (116) has cleaner carpet but stained furniture, stained pillow on the bed, pink and black mold in the shower and hair in the sink and someone else's pubic hair all over the bathroom floor. Gross. This location is horrible. We paid for two nights and rented two rooms and both rooms were crap. Our rooms were not cleaned during the entire day we were gone. Arrived back and called the desk to ask why and they said they do not clean the rooms unless asked. How does a customer know to ask to clean a room if they are not told. Front door does not shut correctly, walls are so thin you hear people talking as they walk by, no fridge, no microwave. Freeway noise is ridiculous... This place should be shut down. Awful, terrible, facility and staff working seemed like they could give a crap about anything. Have emailed management and Best Western my concerns and no response.
This BW is right in the center of town, very close to restaurants and shopping. It is older but very well kept up and clean. They offer 10% off at 2 restaurants close by, no fridge or microwave though. Good rooms and very comfortable beds, quiet and clean. I did find a camera on the floor which made me wonder how well the room was cleaned.
We were pleased after driving 8 hours to find this place. The staff especially Ashley and Cody were great! They made sure we were taken care of. The breakfast was good and Dawn did a great job keeping it filled. We stayed 2 nights and went on Hellsgate which was so much fun. Elmers next door was good and we even got 10% off our bill.
We really enjoyed our stay. Our pet-friendly room was clean and up to date. A microwave and fridge would have made it even better. Pool, hottub and deck area was nice. Full breakfast options delicious. Staff were polite, friendly and very helpful. Overall a positive experience for our grandkids, dog and us seniors.
This is a really nice Motel. The people are friendly and helpful and the breakfast is great. The rooms were clean and the area is very quiet at night. The Motel is easy to get to from the freeway and close to several eating establishments. I would stay there again when in the area.
Room was clean although the carpet needs to be replaced. The breakfast included scrambled eggs, sausage, biscuits and gravy, along with many cold items, fruit, juice, milk and coffee. I selected this hotel because it has a hot tub, however the hot tub was NOT working while we were there although we were not told this before we checked in.
Great property but could use mini refrigerators in rooms for road trip travelers. Breakfast is excellent, very tasty, lots of food choices. This was my 5th stay at this property. I would highly recommend this Best Western.
Usually stay at BW's when we can as they are always great except this time. Started off, our room wasn't ready at 3:40pm (40 minutes after check in time) and they said it would be at least another hour before it was clean. The room was lacking in lighting and there weren't any outlets close to the bed lamps and nightstand to plug in your phone to charge. The TV was small and sitting down low on a two drawer dresser. It was so low you could only see it if sitting straight up. There were only 2 wash cloths and we had 3 people in our room. The bathroom had some mold on the tiling in the shower but the tub was sparkling clean. On a positive note, the beds were very comfortable and linens were clean. The breakfast was ok, not the selection usually at other BW's, there was one person trying to keep it stocked and she seemed a little frazzled, but she was very kind and working hard! The rest of the staff we encountered were all very nice and working hard. I think BW could do a little better with this property especially for the price about $130 a night.
the hotel staff at desk was caring and accommodating ...to meet our last minute needs...Cody and Ashley were terrific so was Dawn in the breakfast area...keeping it clean with a variety of food choices...keep up the good work!!!
We had made a reservation and we know it's a holiday weekend, so room choice would be limited. But when we got to the room, the road noise was just too much. The hotel is older, but neat. And the front desk lady was really nice and helpful, but limited options. We ended up giving up the room and found another hotel nearby.
no ice, dirty pool, nice people, good rooms. Temperature was over 100 degrees, and BW had no ice. Pool looked dirty. No play area for kids. Staff was wonderful , and the location of the motel is perfect.
This used to be my go-to place in Grants Pass. It's declined greatly, and I won't be back. Our travel trailer was broken in to in the parking lot, things were broken in the room, towels had makeup stains, and the evening staff needs customer service training.
Second year staying here for a week visiting family. The property is convenient to the interstate and also to downtown. Staff is polite and helpful and everything is clean and well maintained except this year their spa was out of order due to no heat . They were waiting for parts to repair it. They offer guests a 10% meal discount at either Elmers or Applebees.
The motel was nice and clean. The pool was a good size. The bed was very comfortable. The location is near amenities. It is close to I-5 but I couldn't hear the traffic noise at all. The staff were friendly and helpful.
Stayed in a spacious room on the ground floor. Quiet and clean. Large sink area but small toilet in bathroom. Clean and soft linens. 10% off breakfast at Elmers just across the parking lot. Located just off the freeway. Good place to stop for the night when on a road trip.
Arrived and the front desk staff were extremely Friendly and accommodating to our special last minute request for a lower floor room. All staff we encountered such as cleaning and maintenance were all very friendly and specifically asked if we were enjoying our stay and if there was anything they could do for us. Everything was great and we were Very Pleased with everything! Also, the breakfast was unexpectedly delicious, so saved extra $$ I'd definitely stay there again and recommend!
Its pretty rare that a hotel room has two luggage stands. My wife and I always have to flip a coin for who gets the stand. This room had two which was such a nice little feature. Great parking and super clean room. Ive always driven past Grants Pass on my trips but this time we stayed for the night. This hotel is close to everything in town. Very positive experience!!
We did not receive an Elite recognition at check-in. My wife and I had to change guest rooms two times. The first time was because our room was adjacent to I-5's traffic noise from the off ramp. The second move was because the guest room's toilet was not functioning at all. The staff couldn't get any maintenance person to respond to repair the toilet. All three rooms had an unclean musky-like odor that can be best described as the carpeting either needed to be heavily shampooed or replaced. However, we have to say that the staff were very apologetic and did the best they could to accommodate us. We give praise to their efforts. My wife and I have stayed at this particular Best Western in the past and have not experienced the guest rooms the way we had on this visit. We encourage Best Western to revamp all your rooms to a more clean, working order, odor free and fresh appearance including but not limited to insulating the windows for sound.
First of all we our diamond select members and upon check in the gentleman did not offer points or a grab bag for our status so then I asked he said he did not have a grab bag ready he could make it and bring it well were already tired so I told him will pick it up in morning so then we get in room too find theres no fridge or microwave I mean thats a first paying all this money and no fridge in room then at 6am theres two men arguing outside we will never stay here again very bad experience
Ok motel because of visitors who hung outside their rooms chatting, smoking, and playing their radios outside the door of their rooms. Difficult to quiet them down even after reporting to front office. Did feel safe allowing children to move back and forth between rooms because of the appearance of these guys. Room was ok clean but not clean in corners. Would of liked it to be cleaner...may choose the next step up in Best Western motel next time although cost is considerably higher. Very soft mattresses... not comfortable for me.
Excellent place to stay room was very clean and staff are excellent. I would stay there anytime we are going to Grant Pass Oregon. Close to shopping and Restaurants . They have a good free hot breakfast.
Clean, conveniently located, great staff. Staff was very friendly and helpful at check in. The business kiosk was not set up but front desk helped me get a form printed. Close to the freeway and on a main street but quiet enough i had no problem sleeping.
I have stayed in Grants Pass, OR Best Wester for about 40 days in last 6 months. The hotel is pet friendly and is clean and the staff is friendly and helpful. They offer a good hot breakfast and have recently remodeled the breakfast area. It is attractive and clean. I recommend this hotel to anyone traveling to Grants Pass Oregon.
The rooms are basic. I was surprised to see that there was no refrigerator or microwave. The toiletries were minimal. I have had more at other Best Westerns. I wasn't sure if the breakfast had low fat, low sugar or gluten free options. If there was it wasn't easily noticeable.
The hotel is located right off the freeway. The room was not insulated from the noise. If there is another Best Western in Grants Pass I would definitely suggest it as a substitute. Love Best Western just not this Best Western.
Richard the evening Desk Clerk is there you need to turn around and run. Because he will do nothing but make you stay very miserable. Reserved a King room about two weeks in advance, then even call to tell them I may be a late arrival getting there. That didn't help because he said they didn't have a King room, even though that was what I reserved. He said he had one but he would have to go and check and see if it have been cleaned. Instead of going and seeing he just stood there and tried to give me BS about what I had reserved. Then the next day the didn't even clean the room, then he wanted to tell me that they don't service the room if you stay more than 2 nights, which is BS I stay in motels on business about 265 days a year and this is the first time I have had someone try to lie to me about what is done with the rooms over 2 day stay. So Like I say if Richard is the person on duty run don't walk from this Best Western Motel.
room was bare bones, charged for dog, staff was great, food OK good location. It was very hot and the air condition worked well and not as noisy as some hotels we have used. However the sink didn't drain and the toilet took forever to flush the bathroom was very small
We usually stay at Holiday Inns when we travel. This was the only one that didnt meet our expectations. It wasn't as clean and welcoming. It wasn't clean on the outside, either. It needs to be cleaned up and painted.
The key didn't work even after they "tried" to fix it. Phone, ac/heater, jacuzzi jets didn't work. Paper thin walls heard everyone all night, poor quality bed. We arrived at 2:45 and the room wasn't even ready until almost 3:30. Very disappointing and a waste of money, will NOT recommend to others.
We brought a friend to town to visit a family member in end stage cancer. While she was visiting we then drove over to the coast. The room was easily accessible, we were pleasantly surprised that we had a jacuzzi tub! Room amenities very nice. Comfortable bed. Couch a nice feature to relax after a long drive. Breakfast a nice selection. Staff friendly and courteous. Quiet area.
room was nice, bed was comfortable, jacuzzi tub was a treat! easy access to room and area amenities ... breakfast good, staff pleasant and helpful - quiet area, very ice to have a couch and coffee table in room
Good place to stay on road trip. Easy access to I 5. Good breakfast free Certainly will stay there again when needed Quiet and good parking Prices were reasonable Lott's of restaurants near by. AAA discount
If you're expecting this Best Western to be up to the Best Western standards look again this Best Western is nowhere near the best western standard. it is more In the line of Motel 6 standards. So if you're looking for a Motel 6 at twice the price stay here.
Best Western's sign from the freeway is always a welcome sight. My sister and I had booked at another facility in Grants Pass, but were disappointed to find that the management there was not honest about their pet policy (small dogs allowed, but extra charge for our hound and the same price for the parakeet). So we declined and headed over to the Best Western. Happiness.
The staff were the happiest employees I have ever seen. They went out of their way to make you feel welcome. The rooms were clean, the bed comfortable. The only downside is the road noise at night. The lobby coffee was a perk!
Recently stayed here, rooms were comfortable, it appears they are starting renovations. We were on the first floor and you could hear the people on the 2nd floor and the room next door. Full breakfast was tasty, staff were friendly and helpful. Pet friendly and reasonable rates
Walls are thinnnnnnn. Could hear the smoker next door hacking all night. Road noises and freeway noises, entrance poorly lit or not at all. Stains on carpet. When I told managment responce was something about maintenance crew. Ice machine emptied by small ice chest. Booze party on south side that night with room door open. Animal friendly and adequate breakfast. Friendly staff.
This hotel is situated right off of the freeway and has restaurants and other shopping in the the surrounding area. It is a bit older, but the cleanliness of our room, the exterior and lobby/breakfast room was exemplary. The staff is friendly and met our requests without hesitation as they fulfilled them. The breakfast is good, and the area is kept clean and well organized.
I've stayed in this hotel many times because I visit friends in Grants Pass. It always feels like coming home. The accommodations are always clean and in good working order. The beds are comfortable. It's close to the freeway but I've never heard the noise. The grounds are always clean, which I appreciate since I usually have my dog with me. They are very dog friendly.
Did. It have a reservation when we showed up at the hotel but they were very accommodating in having a room for us. The breakfast left a little bit to be desired but understand because they're remodeling the breakfast area and lobby. Staff was very nice. Would stay here again on my next vacation.
Great internet, comfy beds, but loud guests coming in at 1:45 AM waking several other guest rooms up! When mentioned in the morning to the front desk, they said they would try to find out who it was. Seems they need to manage noise better to start with. Lobby under renovation, so no breakfast eating area.
What are the odds that my wife and I would stay at two consecutive Best Westerns that were being remodeled? I like Best Westerns. They're almost always nice, pleasant places to stay. Including the Grants Pass Inn. We were given a nice, very large, quiet room on the upper floor, away from the freeway. The bed was comfy, and the price was right. Unfortunately, the lobby and the breakfast area were being remodeled. So there was no breakfast available. Instead, they gave us a choice of a breakfast-to-go bag, or a discount at the Elmer's next door. We chose the Elmers. The lack of a free, hot breakfast the ONLY negative I could come up.with.
we live on the coast and go to medford at least every 3 mos for doctors' visits. we've always stayed in medford, and in our travels usually stay at best western. so we thought we'd change things up this trip and stay in grants pass at the best western. i'm glad we did. it was a nice change of pace from the busy-ness of medford and afforded us the opportunity to visit some different eating places. the staff at the hotel were very pleasant and friendly. the hotel was undergoing some renovation so we picked up our breakfast to go in a brown bag, according to our selections on a check list, which for us included bottled water, yogurt, an apple and blueberry muffin. the room was comfortable, bed, shower, lighting, etc. but the tv - oh wow - it was a flat screen with a 3-inch black border around the entire picture area, which made for a very small viewing area. due to this, we actually didn't spend any time watching tv.
This is a nice hotel at a great price. It's close to everything in Grants Pass and always enjoy the staff's helpful attitude. It's close to restaurants, gas, and the freeway. We've stayed several times and the staff is helpful and the breakfast is great.
Stopped off on our way nome. Easy access off of I-5 via exit 55, northbound or southbound. The room was on the north side, first floor. It was comfortable and spacious enough. The usual BW amenities. Very quiet. We had a good nights sleep. Breakfast was the standard fare, cold cereal, or eggs with bacon or sausage links, etc. The breakfast area is small, but staff told me that it was going to be remodeled shortly. I trust at the same time they get a new breakfast nook TV, it;s disconcerting to only see the top portion of a broadcast. (minor complaint that wouldn't stop me from coming back) Elmer's restaurant right next door.
After a long day on Interstate 5, we selected the Best Western Grants Pass Inn because, well, it is a Best Western. After decades of motor travel, we never have been disappointed at a Best Western, and the Grants Pass Inn did not disappoint. We arrived without reservations and were quickly accommodated by a friendly and well-trained staff. Our room was spacious, clean and meticulously prepared. The beds were exceptionally comfortable as well. After a quiet and restful night, we were pleasantly surprised by excellent breakfast choices in the motel lobby. There were hot eggs, bacon and sausages as well as a large array of baked goods, fresh fruit, yogurt and cereal, plus very good coffee and juices. Bottom line: We'll be back.
We were in a pickle! Had a little over a month between moving out of sold house to new home. Needed somewhere we could have our cat. Couldn't even find a vacation rental in the area that would accept cats. Best Western ROCKS!
Room was very spacious, bed was comfortable and the breakfast was decent. Breakfast selections were varied, with hard boiled eggs, cereal, yogurt, French toast, etc. the room was quiet - no noise from nearby I-5. Staff was very pleasant, and the price was good - under $80 on Orbitz. The bathroom seemed a bit dated, but was very clean. Carpet seemed new. Unit A/C was not overly obtrusive - slept well with little noise from the A/C.
We had a spur of the moment trip to Grants pass to see our kids ,I though tI would try something different , well I initially booked 2 nights a the Riverside Inn. BIG MISTAKE !! that room was so disappointing (review on that one soon ) that I Ended up changing to BW for the second night and I'm so happy I did. The room was clean , spacious and had good breakfast . It will now be our go to place when we come visit !
We were on a two week trip to explore the Oregon Coast, stopping every night. We saw whales, elk, and a lot of friendly people along the way. We stopped each night and searched out a Best Western, mainly for the known product. We usually get a good room and a very nice breakfast before returning to the road. We were usually not disappointed.
I stayed at the Best Western in Grants Pass in early October. The room was clean, and the bed was nice. The location is right off of I-5. The convenient location also comes with the road noise from the highway. Not the hotels fault, but it can be loud with sirens and older children on motorcycles. The breakfast was nice, with the standard hotel menu. Nice hotel, but next time I'm in Grants Pass I will try for a more peaceful venue.
This hotel looks decent from outside, and in the lobby, plus the swimming pool is nice. That's about all BW Grants Pass Inn has going for it. The rooms are in major need of an upgrade. The wallpaper is peeling, and the beds are very uncomfortable. The king room with jetted tub is spacious and has a nice separated toilet/shower area, but our "non-smoking" room had the distinct smell of smoke. I overheard the desk staff explain to another about their "$15 fee for a pet in no-pet room" and how they sometimes allow pet owners to stay in a non-pet room rather than turn them away if all of the pet rooms are booked. I imagine they will do the same for smokers, which defeats the purpose of a non-smoking (or non-pet) room. The full breakfast was not very appetizing. All of the food was in warming trays, but not very warm, and wasn't very well prepared. The scrambled eggs were basically like an omelet, but with a slice of American cheese folded in the center. Definitely NOT worth the $140 we paid for one night's stay.
We have stay in other BWH and this not so great we ask for a non smoking room and as soon as I open the door you can smell the smoke odor , bed was too soft my back hurt in the morning and don't get me started with Breakfast sausages was not bad but the biscuits were so hard and the size of a matchbook box . This hotel also needs to have an update inside wallpaper was peeling out of the walls but they did have a great jetted tub
Bring earplugs if you expect to sleep. Thin walls and badly insulated doors and windows. Street noise from the freeway and busy nearby streets and party sounds from surrounding rooms come right in. Wouldn't consider staying here again.
We drove from Washington and stopped at Grants Pass before heading further south. This hotel was a nice place to stop and rest for the night before proceeding to California. Winco is literally next door as well as a Starbucks. There was a restaurant/bar&grill next door with a discount but we were too tired and just went to bed after snacking.
Nice size room with toilet/shower separate from dressing area/sink. Ask for a room away from the street side, as noise from early commuters in loud trucks was a problem for us. There are several buildings, so getting a quiet room should not be a problem. Freeway noise is not an issue.
This hotel was perfect it was close to everything the beds were the best and the Hot Tub was the best we've ever had.... Love Love, Loved it The breakfast was good and the beds again were like big over grown pillows.
Staff friendly, amenable to correcting any issues, complimentary newspaper. Bed very soft. "Hot tub" is a jetted two-person tub (depends on your definition of hot tub). Quiet. No noticeable odor of smoking outdoors. Next-door restaurant, Elmer's, serves typical American menu with good prime rib. Did not use breakfast service so can't comment on that. Right by freeway access.
Very friendly staff and excellent location. Room faced the I-5 and still slept like a baby. Hotel is a little dated and could use some updating, but overall everything appeared very clean and the beds were comfortable. The complementary breakfast was decent and satisfied us for a long journey.
Very Nice place to stay. The poop and spa are a nice touch. Walking distance to restaurants. Check out staff was very helpful. Only suggestion would be to have another person working during check in times.
We were driving from Seattle to Redwood national park. This is hotel is next to route 199. Walmart, gas station, and many other stores/restaurants are near by. They offer hot breakfast also. At lobby they also have coffee, tea and hot water. Check in and out was fast.
We arrived early, my husband was very tired from driving, only had to wait 45 minutes to check in, the restaurant by the hotel provided a take out lunch, which was nice. After we left they called to say we had left a cane, I asked if the would ship it and they did. Received it today. Very happy.
Sorry to say this will be our last time at this Best Western. The pool and staff and breakfast was fine. However, the building is old. As a result the walls are paper thin, we heard everyone above us, on both sides of us and behind us all night. If they could add sone sound proofing it would really help.
The rooms were clean, and is what you expect for the hotel class. 2 queen size beds fit the room. There was no fridge though. There was no fridge though The staff was friendly. There's a lot of places to eat around the area.
Average hotel right on a busy road, which normally would not matter but that the hotel is older and needs some renovation. We had the room right next to the road and you could hear every car going by. At about 3 am our neighbors decided to turn on the TV and we could hear that too!
The hotel is located off Interstate 5 with several Restaurants and Food stores within 5 to 10 min walking distance. Room was clean and staff friendly and helpful. Good internet speed. Good place to stay to experience Grants Pass.
Check in was fast and easy and we got a room on the top floor. Only 2 floors here, so no elevator, which is a bummer when you have a lot of stuff to bring to your room, which we did. The room was large and had a great king size bed. We got a good nights sleep for a long drive the next day. We didn't try their breakfast, but at check out, it looked very good and there were a lot of people in the lobby enjoying it. Maybe next time we stay here.
Right off the freeway, great location, has a nice pool area. We were very satisfied with our stay. They have a good restaurant with lounge next door, you can walk to. The only complaint would be a small breakfast area with limited selection.
Room = old, bed = hard, mirrors/windows = dirty, wallpaper peeling from wall, noisy traffic all night, pool closed for cleaning on 100 degree day. Will not stay here again. Will not recommend this hotel to anyone either.
we spend a night during a round trip in oregon. Fast check in, clean and large room. our room was very quite. Breakfast was very good we had a large selection of food items. If we need another stay in this ares, we sure that we come back
this hotels clean and the price was right beds are comfortable air conditioner works in a Quite room. Best western hotel recommends the restaurant across the street with 10% discount. I recommend the clam chowder chicken Quesadillas as a snack when you're not really hungry.
Older facility; I stayed here over 12 years ago. Smoking rooms on first floor. Staff very helpful, especially as we needed medical assistance. I don't do stairs well, and staff offered to help with luggage as only room was on second floor. I would stay again.
was on 1st floor facing road and restaurant. very noisy. Room was very clean. liked having microwave and refrigerator plus coffee maker. would have liked HBO, Stars, and more stations. Would like to have better shampoo and conditioner containers.
We had a group of 7 people that stayed at the hotel. We attended the Rogue River Excursion. The hotel was in a great location and all the group was very satified with the stay. We would highly recommend Best Western Hotel for a great experience.
nice location and beautiful view of the mountains on rogue river, comfortable beds. The Hot Tub could be warmer. The breakfast area was nice and clean and large enough to get around the food was fresh.
Absolutely disgusting!! Hair all over the bathtub! Nothing special but a hefty price for a no frills room. Not one item that was even near worth $136 discounted, yes that price was the discount. Can stay at a super 8 for same room but a quarter of the price.
The manager refused to charge Federal workers the guaranteed GOVT rate of $89/$99 per night. Instead she charged us full price of $139/$129. Another crew stayed at the Holiday Inn Express next door and enjoyed an overall better experience for the same price. I will never stay here again and would advise fellow travelers to avoid this hotel if at all possible. Staff was very friendly, minus the manager. Justin and Cody made our crew feel very welcome and were extremely friendly. Failure to follow through with promised rates really caused a lot of headaches for my purchasing agent and myself. You can get a lot more for your money by staying at the Holiday Inn Express next door. If you are staying at this motel because it is cheap - just know the price may change at time of check-out.
This is a typical motel-style property, probably built in the 1970's, but beautifully maintained. Outside entrances, parking right outside your door. Our room was huge, with the most comfortable king-sized bed of our week on the road. Very nice bedding. The bathroom, however, was tiny, but we had a nice long granite vanity. No microwave, no refrigerator. A nice convenience was the Elmer's restaurant, literally in the parking lot, offering a 10% discount to Best Western customers. Breakfast was above-average--we enjoyed moist, still-hot, French toast. This motel is immediately off the freeway--easy to find, and easy to get back on the road. We're glad we stopped here.
Nice comfortable room with nice beds. Near a major highway and there could be loud trucks heard at times. The AC unit drowns out a lot of the road noise. Staff was friendly and informative to questions. The morning breakfast was actually very good. Your standard American continental grub. All in all, nice to stop for the night
Room was clean. Bed comfortable. Staff VERY pleasant and accomodating. We were supposed to have a fridge and microwave - wasn't in room. So, they brought them in. Coffee maker in room. Soap, conditioner, and lotion of decent quality. Bath very clean and easy to use. Would not hesitate to use again for my stays in Grants Pass. The only negative is the proximity to the freeway, however noise was not an issue, even at night.
The hotel is clean & comfortable with reasonably spacious rooms. We were on the 'quiet ' corridor above the lobby but it was on a busy road. Great shower though, hot & powerful. Free breakfast was adequate but they don't have much seating. Small pool was a bonus. Next door to Elmers for good food at a 10% discount if you showed your room keys. Pretty good overall
While I did not believe the cost of the room to be overpriced for what I would expect from a Best Western, in hind sight, I certainly think it was way over priced for what we got. The rooms were very loud, the street traffic was horrible, and the bathroom still had hair in it from the previous guests and was so small you could barely get in the door and shut it. We won't be staying at this one in Grants Pass again -- EVER.
Overall the room was nice and clean. Reasonably priced. Noise from highway in front was problematic at times. Breakfast was nice, but seating was limited. Internet was quick to respond. Located next to shopping area if you need to pick up supplies. Restaurants within walking distance serving standard fare for travelers.
stayed here for 1 night and was not disappointed, the rooms are clean and well appointed ... the bed was very comfortable .. the breakfast was very good better than the average breakfast you get... well recommended
The hotel stay with my Dad was Awesome for my Dad's first time at the hotel, he was very happy with the stay. He Loved that there was a smoking room for us to stay for the night. He was a little shocked about the full hot breakfast.
Clean, smaller motel. Friendly staff. Great breakfast. Close to many services. No microwave or refer in room. Good TV channels. Easy access off freeway. Had a good feel about it. Would stop again if traveling through.
The staff was friendly, rooms were ok for a quick stay, decent location. We did have a family come in and their baby cried all night long. Unfortunately I did not get to enjoy my sleep. I could have told the staff, but thought it was a mute point. I'm sure the staff could not make the baby stop crying.
Nice and helpful staff (especially the woman from Indianapolis and Justin), even during a very busy weekend stay. Outdoor pool and jacuzzi is in a pleasant setting with a view of the mountains and nice decorative landscaping. Complimentary coffee and tea selection in the reception area is of a good quality. It was a very enjoyable stay!
We stayed for one night and overall the hotel is ok. The staff were all friendly and the young man who checked us in called to see if we needed anything after we got into the room. The temperature outside was 98 degrees and the room was very cool and the AC worked well. The room faced the west so the sun was rather hot and we had to keep the curtains closed and turn on the lights before it was dark outside. The bed was comfortable and the pillows were soft. They had a small flat screen tv but no channel guide. The hotel said they had HBO but the direct tv message on the screen said it was not on the plan so you couldn't watch it. There were flies flying around in the room and it took all night to kill them all. The toilet and shower were in a separate room and the door was extremely close to the toilet, bearly clearing it when closing it, so you had to fully step into the room close to the tub before you could close the door.The bathtub looked clean but the grout tile was pink in spots which indicates mold. There was no fan in the shower/toilet room. There was a cracked tile on the bathroom floor and patches on the wall paper. They should switch to low flow toilets. The carpet was an older pattern and the floor creaked when you walked in certain spots. The hotel guide binder had holes in the front cover like someone melted it. There are smoking and non-smoking rooms next door to each other so you can smell the cigarette smoke at times. One good thing about the hotel is the hot breakfast they offer in the morning until 10 am. Another good thing about the hotel location is its proximity to restuarants (Elmers) with good food. They also give a discount on dinner when you show them your room key. Luckily we were in an inner room so the noise from the street was not an issue. For a one night stay it's ok but I would have to seriously think about staying here for a longer period.
Decided to stay here for an overnight pit stop between Seattle and the Bay Area. We were assigned to a ground level room on the south facade of the building which shares a parking lot with a restaurant and bar. This made me nervous at first, not knowing what type of folks were frequenting the bar that night, and if there would be any parking lot shenanigans right outside the door. Being a Sunday night though, everything turned out fine (Bullet #1 dodged). A little bit of traffic noise, so next time we'll be sure to request a room on the opposite side. Biggest issue with the room: The walls and floors are SUPER SUPER thin!! Lots of footsteps on the floor above us. Clearly heard the neighbors TV and talking until about midnight, so we turned on the A/C which actually drowned out the noise pretty well. Luckily they sacked out before we were asleep, so it could have been much worse (Bullet #2 dodged). Some advice, try to request a room without neighbors and on the second floor on the back side of the building. Probably a tough accommodation but it would be ideal. Overall not a terrible 'overnighter' hotel. Room was clean and staff was friendly and helpful!
The stay itself was fine. The room was comfortable, the pool and jacuzzi clean, the front desk staff polite, the breakfast decent. In fact, I had nothing but positive things to say about this place, until... I realized that I'd left my iPad power cord in the room. I called about it, the cleaning staff found it, and the woman at the front desk, Emily, agreed to mail to me. So far, so good. She asked if I wanted it sent regular, 3-day, or overnight. I said three-day would be good. But before I hung up, I asked how much it would be. "It wouldn't be, like, over $10 or anything, would it?" I asked. "Oh gosh, no," she says. "No more than a few dollars." So my charge shows up on my account today. $33!! I call the motel immediately, and Emily answers. I explain to her the situation. I tell her I'm not happy. I remind her she told me it wouldn't be over $10. "Not even close." She then tells me that she didn't really know what it would cost but that she didn't think it would be more than that. Oops... that would've been nice to know beforehand. She says she'll call the place that sent it then hangs up on me without saying good-bye. She calls back a few minutes later and explains that it cost that much because I'd chosen to have it sent 3-day service. But she was the one who gave me the option in the first place, and told me it wouldn't cost more than a few dollars. Needless to say, Emily said she was sorry but she offered no solution beyond that. So now I'm stuck paying 3 times what the blessed cord cost in the first place. So my view of this place went from A to C- for customer service. A little experience like this makes me never want to stay at this place again. And what a shame, too, because all Emily would've had to do is offer to refund me part of the postage. End of story. Instead, she left me on the hook for a mistake she made. Nice.
Our 3 last experiences with Best Western were good, but this one had a lot to be desired. We opted for the suite and when we entered the room, the odor was terrible. We went to the front desk and complained and they gave us a can of air freshener. This kind of masked the smell, but did not completely take care of it. They had not completely restocked the room with basic amenities like paper cups. The location was not great either. We were very disappointed.
Walked in the room, smelled like sour cat pee! Took over an hour to get the room cooled down to 78. Road noise was horrendous, couldn't even sleep. Bathtub leaked. This placed should be bull dozed TO THE GROUND!!!
Received what they call a mini suite which had a king bed and a sofa sleeper which worked perfectly for our daughter and her friend. Big area to put bags and a nice big mirror with two sinks. Bathroom was very small and the shower had very minimal water pressure. Breakfast had powdered scrambled eggs (bland), sausage links and patties, french toast, biscuits and gravy as well as fruits, cereal and variety of breads and muffins. Overall was a very clean place with a very friendly and professional staff.
Very clean, VERY friendly staff, free breakfast, free internet with password (safer than most hotels without password), request a mini fridge and microwave for room, beds are a little lumpy but pillows were SOO puffy and comfortable, tv in room, nice-sized bath/shower.
noise noise noise,the walls were thin because we could the people next door loud and clear even after telling them to lower the volume you still hear them ,then the noise in the morning by the groundskeeper, kept my wife( who was ill ) from resting comfortably,just an over all bad experience,the kicker is we like best western,
Staff was very helpful and friendly. Room was okay, could use some more pictures or nicer décor. Pillows were uncomfortable for me, too thick and puffy and there was some traffic noise. Otherwise, it was okay.
We stay here whenever traveling back and forth to California. It is clean, well cared for, and has a very friendly and helpful staff. It also has a very comfy bed, good Wi Fi, and a hot breakfast. There are several restaurants nearby to walk to so one does not have to get back in the car after a long day of traveling.
I stay here every year in May. As always, courteous and efficient staff. This was the first time I stayed in the handicap room. It was clean and well laid out. Best ADA bathroom I've found in Oregon. A full Breakfast buffet is offered every morning, complete with sausage and eggs!
Close to major transportation roads, excellent staff, clean rooms and near (very short walking distance) of three major restaurants. Great value for the money. For an "under $100" night, you got the basics in a clean package. No refrigerator in rooms, small but clean. Although near I-5, motel was quiet with no "road noise". Safe parking.
Nice staff but given the things I mentioned in the title, I can't recommend it. The bed was particularly uncomfortable. I could hear neighbors above and beside me. Curtains would not block out all the light. Location was pretty industrial strip mall. I think there is better value elsewhere until these problems are fixed.
Traveling through this beautiful area, this was a convenient, overnight stay. Room was clean and comfortable, the staff friendly and helpful. Needs updating but the price was right! Also, we were given a discount coupon to nearby Elmers Restaurant, for dinner and breakfasts.
The staff is great. Right off highway. We stayed one night on our way to California. Hot tub and pool were nice. Breakfast was fine. Room was a bit smelly. Pet odor. A pair of ducks make this hotel their home.
For the price that they charge this hotel should be a plus hotel. After our first day we did not get any shampoo, conditioner and lotion. Had to go to office to request lotion. Room was not really clean.
We had left our home for vacation later than we wanted, but we were on our way. We called to let them know about our later arrival which would be about 2am. After gas fillups, feedings, and diaper changes, we would be arriving closer to 4am. I called to let them know we would be getting there at 4am, just enough for a quick shut eye to continue our vacation. They girl responded on the phone "You do know that check out is at 11?" I said yes and that we were getting there as soon as we could. I found the girl's response to be rude and disrespectful. I really wanted to be there around midnight, but life happens. Ive always assumed that hotels were a place for comfort and rest for travelers. I guess not. Besides that, the room was just what we needed for a family of 5 (3 boys ages 4, 2, and 6 mo). Nothing fancy or luxurious, just a place to rest our weary heads.
Hotel was expensive for the condition it is in need of a remodel. Rug in the room was stained and furniture was old. Was required to pay a pet fee even though the room was beyond any damage he might have done. Breakfast area is very small but items were acceptable.
One off the best hotels we've stayed in, very clean, great location right off the freeway, clean fresh rooms, quiet. 10% Discount at two of the restaurants close by. Check in was quick, friendly. We didn't use the pool or hottub as we were too tired from our long drive, but it sure looked inviting. Breakfast was very good, lots of variety which is nice for us healthly eaters, my only recommendation, I'd like to see recycle for those breakfast dishes. Great stay, see you again.
Having stayed at the Best Western in Medford, we were a little disappointed in this motel. It seemed a little aged. Lacked wall plugs. Wall plug at desk was covered by a mirror. Nice large king bed. WiFi had bad spells and was not as good as I normally experience at motels when traveling. Room was right over the office with a fair amount of noise from the street outside amplified by it being on a steep road. Pleasant staff.
Clean, comfortable, good breakfast. A bit dated and not as nice as most Best Western's I've stayed at but still lives up to my Best Western expectations and satisfaction. Maybe a bit pricier than I would like to pay for the quality of stay, it was a Saturday night so I guess that explains it. Would stay again.
Good bed, clean and decent value. The hot tub was nice after a 10 hour drive. The hot breakfast was also good. I would stay there again. The room was very clean and it was a location close to restaurants and grocery stores.
Room was good enough, sadly they could not get the outdoor warm enough to soak. Very convenient location, friendly staff. We paid extra for the larger spa tub in bathroom, so I got a nice hot soak after all.
The room was clean and the king sized bed was very comfortable, but the walls were very thin. Noise from other guests was enough of an issue that I slept with earplugs in the whole night. The room had very dated decor, and was a bit small, but was fine for a one night stay. The breakfast was disappointing - not many healthy options, no gluten free options, and all of the dishes were plastic/throw away items.
Our stay was great except for a little mold in the shower area. We were asked to move our truck and trailer away from our room to accommodate another customer. We needed the extra spaces but the parking lot was not very accommodating.
They allowed us to have our pet in the room which was wonderful. We have family in town so we stayed a few days. We were very impressed. Employees were very friendly. Definitely our home when we are in town next time!!
I would recommend this hotel to anyone traveling through the Grants Pass Oregon area. I have never experienced a friendlier staff or comfortable beds. After 12 days in a hotel you learn the ins and outs of the staff. Again, I can not overstate how wonderful the staff was and how lovely the rooms were.
Just a great hotel everything was so nice. Rooms are very clean with a great breakfast . Went in the pool area very clean we would stay there anytime .Stop by there stay you will be very happy with the hotel and host's.
This charming, updated BW has everything you need for a comfortable stay. While it is an "old school" style motel with 2 floors and open, covered hallways, the rooms have been updated with comfortable beds and modern designs, and the exterior is well kept. (The stairs were not covered so in the rain be cautious when walking down the stairs, especially if carrying luggage.) The motel is located within walking distance of two family style restaurants, and easy drive to many others, plus shopping centers too. Our room was on the side facing Hwy 199 and there was some road noise early in the evening but it quieted down by the time we went to bed, so it was no problem. The room did not have a frig or microwave like some BW, if it matters, but we didn't miss them at all. The breakfast was help yourself and even had hot food choices; scrambled eggs, 2 types of sausage, biscuits and gravy, French toast, plus the usual cereals, breads and muffins, yogurt, fruit, coffee and juice. We enjoyed all our selections. We would definitely stay here again if in the area. Location to Hwy 5 is very convenient, unless you prefer to be in a quieter, less busy area.
very easy on and off I5. Many restaurants and shopping close by. Nice room at a good value, very helpful staff. I would stay there again. Very clean, very little to upgrade to a mini suite, Nice pool and hot tub, that was steaming even in the 40 degree weather.
We were in town for a high school sporting event and chose to stay at the Best Western as they had a good rate and God reviews on Trip Advisor. The rooms were clean and comfortable and the service was great. The breakfast was better than most free breakfast at other chains. Would definitely recommend and return to this hotel.
We have stayed here before because it is near some shopping, restaurants and the freeway, so it is a convenient place to stay for one night. The receptionists are friendly. The breakfast is ok, the usual things like cold cereal, instant oatmeal, sausage, scrambled eggs are served. There was no fridge or microwave in the room, but there was coffee. Nearby restaurants are Applebee's, Elmer's, Shari's. This stay I found the bed uncomfortable for me, but my husband did not. The room was clean and tidy.
This hotel stay was very enjoyable overall. The room was clean and the beds comfortable. The service was excellent, and the breakfast delicious. The only complaint, and I am sure most people will consider it a tiny one, was that the TV remote had NO mute button! How odd was that? But overall, we were very pleased, and plan on staying there on our next visit to the Grants Pass area!
good Best Western- room had been updated, staff friendly and efficient- close to the Interstate and surrounded by a variety of food options, although the best are in downtown Grants Pass about 5 minutes away.
There is a lot of road noise, so bring your ear plugs. The pet area is small and often occupied by staff smoking on their break. I expected an in room fridge, because other Best Westerns that I have stayed at had fridges. The website does not mention a fridge, so my mistake.
We made reservation for a king bed and they give us whatever they have left. This is not the first time they did this. They didn't care when I called and asked about getting 2 queen beds. Isn't that why you make reservations. Then we still paid for a king bed.
I stay here often and it's always the same good quality. I know what to expect and have never been let down. I recommend this hotel when traveling through or as a destination. Nice pool, BBQ area and great free breakfast.
This hotel will not book rooms to locals. A friend of mine that lives two towns away wanted to book a room for his wife and himself as weekend getaway without the kiddos. He booked the room online and they called him back to tell him that he was not welcome there. Bad business practice. I would not recommend this place, there are actually plenty of other options in the area that don't discriminate.
This is a great place to stay and see the area of Southern Oregon. Grants Pass is a growing City and a lot of sites to see around to area. The small areas around there are great (Cave Junction) and not far to held back to town with everything a big city has but not the traffic. I have been to area before and stayed at different hotels but seem to like BW the best. I will be looking forward to going back to area soon.
Tried to cancel the morning of but was informed to a new policy requiring 24 hours notice. Small problem at check in. Motel was clean. Room was ok nothing special. No microwave or refrigerator in room and none available. Room on the street side was very noisy with traffic and restaurant traffic. I travel for work and stay in hotels quite often I will not be staying here at this Best Western again.
When traveling to Grants Pass the place to stay is Best Western Grants Pass Inn. The staff is great every time I go there. Also, this Best Western is close to restraunts, stores, etc. There is always someone in the front office if you should need anything. The room had everything we needed. I would highly recommend anyone traveling to Grants Pass to stay here. I do every time I go.
One side of the hotel faces a street and you can hear it all. Maybe other side might be better. Room was clean, but nothing great as well. Bathroom did smell like smoke all throughout the stay. Breakfast was typical and setup like most hotel mini buffets. Will stay at the shilo next time.
Great location in grants pass and great service , close to many restaurants the staff is very friendly , Grants pass is a wonderful city many places to see and of course fishing and rafting is awesome
We rented a two room suite with a king bed and jacuzzi for two. There was ample parking and the vending machines were easy to find. The room was very clean and well stocked. The breakfast was really good for a Continental and they had gluten free toast! We would definently stay here again!
This was our second stay at this BW. We had excellent experience just as our first stay. The front desk staff was very friendly, the room was clean, the breakfast was hot and well prepared, the rate was reasonable. Our room was facing Holiday Inn, it was quiet at night.
Our room was clean and comfortable but VERY NOISY. If you are on the "uphill" side facing Holiday Inn it is OK. The "downhill" side, facing Elmer's Pancake House, gets noise from a very busy street. Racing engines, loud car radios, screeching tires are not conducive to restful sleep. Staff were polite and friendly. Breakfast was pretty good. Noise was only negative, but a big one.
Our room was very spacious, The bedroom was attractive and very comfortable. All the staff were prompt to see if there was anything my wife and I needed. They were most kind when we asked for ideas for going out for dinner. Just a very kind staff and easy on and off of I/5 both north and south bound.
Staff is very nice. I was greeted with a good morning every time I was at the front desk. The rooms are modern with a very comfortable bed and soft linen. My room had a flat screen t.v. even though the pictures showed old tube type t.v. The breakfast was scrambled eggs, patty or link sausage, biscuits and gravy, toast, muffins, a full assortment of breads, and fresh fruit. I was in room 143, facing Interstate 5; the car noise was not bad but next time, I would ask for a southside room. I would also ask for an upstairs room as I could hear the people upstairs walking. The Best Western is conveniently next to the freeway and Elmers is a nice family restaurant that is about 100 feet away.
From extremely professional and helpful office personnel, to strong WiFi, to the quiet, clean, and nice sized room, this was an excellent motel for my purposes. The breakfast quality and type of options was very good. Great access from the freeway, and many nearby restaurants and stores. Easy to find, and in every way, a good value for my money.
Comfortable room, accepts Triple-A. Have stayed here before and the staff is very nice every time. Only complaint is that the room was directly over the entry to the lobby, and cars would idle there to check in. I called twice to the lobby to please ask them to kill the engine or move the car; the fumes were being sucked into the HVac unit. Breakfast was included, a nice touch. Noticed that the pool was open, but November in Oregon? No thanks, didn't try!
Best Western in Grants Pass is the only hotel we stay at because of the great service and the rooms are very nice. We come up to Oregon a lot and always stay at this hotel for the Excellent service. Only thing I do not like about this Hotel is it sits real close to Interstate 5 and the trucks coming down the hill are always on the Jake brakes, can be bad if you're on the South/West end of the Hotel. I try not to get a room there.
The rooms need to have a refrigerator when they are refurbished. The beds were old and worn out. Otherwise they hotel provided us with a decent place to stay. I would certainly put the hot tub and pool inside where all the guests can use they instead of being outside.
On this trip we have had good luck with Best Westerns, but this particular location left a bit to be desired. When we called to ask about - smoking, pets, availability...we were told the beds were comfortable. Upon entering the room - it was clean , did not smell- as some Yelp reviews had said..... But I knew when I looked at the beds, They probably were Not very comfortable. Laid down around 1:00am , and was in terrible pain by 5:00am ! Our room was 109 - double queen smoking- pet friendly room . Very uncomfortable!!! If you have a bad back this is Not the room for you ! If you have a good back , chances are it won't be feeling good when you leave! We would not recommend staying here , without checking the beds out before you commit to staying . I will throw a positive out here- the shower was nice - plenty of room ( height wise ) as the last place we stayed the shower head was too short for me , and I'm only 5'2 .
We had a single queen room. It was about what you would expect. It was clean and comfortable. The "view" was of a commercial area so no points on that. But it was just for one night on our way to California.
When we checked in it was pretty late at night, so all we wanted was a quick check in process. The staff did that! Quick and easy! I would recommend this hotel to my friends and family. We did not have any problems during our stay. The breakfast could have been a little better but it was still good. The staff was helpful during and after check out.
Nice and clean, we realize we like the hotels more than the motels. Loud outside with window and door right to the parking lot. Otherwise it was a nice stay. Breakfast was missing the waffle machine! Some of the food items did not stay stocked during breakfast.
Spent one night there, Room had an overpowering air freshener smell. About 10 PM when the air freshener wore off the room had an overwhelming smell of either stale cigarettes or wet dog. Had foot traffic back and forth all night banging into the door and other doors. It was quite easy to listen in to the adjoining room's conversations. I almost could have participated in the same. It was a good thing my wife was not with me; we would have been changing hotels in the middle of the night. The capper though, I was there with a party which had rented several rooms. At least two of the rooms ended up with bedbugs. One wife had to go to her doctor to remedy the situation. So when I got home and had already unpacked and put things away, my wife and I had to run all our clothes through the dryer to kill remaining bugs. Never ever will stay there again, I do not want to even get near their parking lot.
Clean, friendly staff. Old property. Some updates needed. Although easy access from freeway the exit road was super noisy. Loved the 10% off at nearby food venues. Would like to see some updates done to the rooms. Old, and in need of some repairs.
Disclaimer: I stayed in handicap room I have been on vacation for the past 2 weeks staying in Best Westerns throughout Oregon and this is the WORST bed and room of my trip. Other patrons at breakfast stated their rooms were comfortable so it could have just been the handicap room although hotel staff stated ALL the beds were replaced recently. Hotel Staff, pool, and hot tub were great. Room was clean but felt extremely cheap and not to Best Western Quality. Best Westerns are normally my first choice for hotels while traveling for quality and safety and this room was below the Best Western standard.
Great customer service and good beds. Nice clean rooms and hotel. Traveling with 2 young kids and spouse. Quiet rooms to sleep in. Breakfast had a nice variety. Loved the location. Easy to get it and find. Outside was clean. Cars felt safe to leave in the parking lot. The kids loved staying here and slept like babies. The beds are comfy.
This hotel staff were all enthusiastic and responsive to our every need. Everything was very clean and comfortable. It is very convenient to many stores and restaurants. They even had a discount arrangement with two nearby restaurants. Tip: ask for a room away from the highway intersection. Consider a seocn floor room and carrying your luggage up the stairs to avoid noise from anyone above you. Rooms have outside entries. Great for anyone motorcycle traveling.
we will be back. Close to shopping. Close to sight seeing. There were coffee shopps near by. A good choice of quality resaurants near by. We will deffinatly be back here. The staff was so very friendly. The pool and all area beautifly landscaped.
Great value for the price, excellent staff, nice pool and hot tube.. good location many restaurant's and shopping stores. feel safe in the area. We really enjoyed our stay. The area is beautiful with mountain views and wildlife. many actives in the area also
Honestly loved the mattress and bed. The room was a good value for the low-low price. The breakfast was below average for a Best Western. Some noise from trucks grinding gears in the morning but not too bad.
I would not stay at any other place, Thank you B.W Inn,!! You are the Best! The entire staff is A+ with their Customer Service skills matching or beating those of a 500.00 dollar a day Hotel. I would gladly recommend the Best Western Inn, in Grants Pass,Oregon, to any and all, and they are kid friendly,pet friendly, people friendly!! Heck, they got all of the bases covered! I'm very impressed! And continue to be, with each and every stay!
I could stop at the title, but that would short-change the rest of the hotel and its good points (not to mention the 200 character minimum for reviews!). So let's get that out of the way up front...This hotel is a little older (but well-maintained) and has outdoor room entry, which means those rooms facing the highway have little in the way of noise dampening. The walls were a bit "thin", as well - I could hear conversations in the next rooms (not what they were saying - that was muffled) at a noise level that was a bit uncomfortable. I noted this to the front desk as we checked out - not that they could do anything about it - but to note that our stay was not quite perfect. OK, now for the better stuff - The room was clean and comfortable, the staff was friendly, and the breakfast was better than average - waffle, sausage, scrambled eggs, biscuits & gravy, French toast. Refrigerator and microwave are NOT a standard amenity, although it appears they are available upon request (there is an empty spot in the room for them), perhaps for a fee. The wi-fi worked great, everything was in good, working order. There is an outdoor heated pool, which looks inviting on a hot summer day. Elmer's restaurant is in the parking lot. It's good, not great, but we got a discount by showing our room key. Also a Shari's restaurant across the street. Lots of shopping nearby, but recommend driving there. US 199 is high-volume and not real pedestrian-friendly. Downtown Grants Pass is worth the time to explore, especially on Saturdays when the Growers Market is in place. There is good value here, and is at least worth your consideration.
We decided at the last minute that we were too tired to continue for the rest of our trip. We wanted a place for ourselves and our dog that would be clean and convenient. We called while a few minutes away and asked for a room to accommodate us and our dog. We got the front desk of the hotel (not a reservation service). The lady who answered assured us that they had a "pet-friendly" room and agreed to hold it for us. The room was ready when we arrived - clean, and pleasant (not smelly). We were told that the Elmer's restaurant next door offered a discount to Best Western guests, but we chose to eat the free hotel breakfast instead. Scrambled eggs, sausage, biscuits and gravy, french toast, fresh coffee, juice cold cereals and fresh fruit. Pleasant dining area in the hotel's lobby. Friendly staff - attentive but unobtrusive. Consistent with the Best Western quality.
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