Best Western Halton Hills

Its good but not so good for tv lover the room was great and the tv screen was so small I just hated it i hope they change it and do something about it and there was no tv guide love the stay but dam... TV

We stayed here on Jan 14. We booked non smoking room but room smelled like somebody smoke there before. Also we got overcharged for our stay. Our confirmation said 128$ including taxes, but we got charged 159$. Its not value for money and also be careful with the billing. They might charge you more that confirmation.

Noisy neighbors, no Smart TV, pillows like cube blocks and overpriced. Friendly snd responsive staff. Dogs accepted, however no one cleans up after their dog as there is dog poop all over the grassy areas.

This motel is incredibly expensive considering it has very few amenities! But, that's only part of it!! Very disappointed in the motel management's handling of a very loud, disruptive party on the second floor that continued until almost 4:00am!! I guess we should have called the police because, obviously, this motel does not have a “noise” restriction policy!! We paid $346 for this one night (for 4 people) and the only sleep we managed to get was from 4:00 - 7:00 am! The motel did give us a small credit (the following morning) for our inconvenience but our sleepless night should have been free!!

Sufficient hotel rooms are incredibly clean. Most of it is exceptionally friendly and pleasant to have some talk with. If you want to enjoy your breakfast, you better get out mighty early. There's a restaurant in the same parking lot that has a bar in case you like getting out for the night or watching a sporting event. They close the mall and SportsCenter as well.

Diane was very helpful when I called in. She apologized for being so busy. When I arrived she was patient and kind and made me smile. She suggested a Best Western membership and I used BW for the rest of our trip and we were very satisfied.

Perfect place to stay for a quick visit or hockey tournament. Minutes from the rink. Motel lacks a pool and the fitness room is small. Breakfast was simple but great. Shoeless joes is out in front if dining is need and there are plenty of other restaurants just minutes away

Clean rooms, morning breakfast bar was well stocked and replenished often. Lou did a great job as well as Vickie at the front desk. Used to always stay in Mississauga but now the Best Western will be our go to hotel.

Awesome service from all staff. Room was very clean and unlike other hotels it was cleaned during our stay. Excellent value. No problem with the internet. We had a king size room and we were very pleased with it

Let me start with the room was fine. Your typical Best Western or similar Hotel room in this class. They tell you it's a pet friendly hotel and it is, but at your wallet's expense. When you book online it simply asks how many guests and if they are adults or children. When you go to check-in they explained to me that they had no more pet friendly rooms as they only have 4 to start with (which in my opinion does not constitute a pet friendly hotel or else all rooms would be pet friendly) and I wasn't in one of them. They put me on the 2nd floor when I asked for the first and then proceeded to add $60 per night for a pet friendly room that suddenly became available but at a premium. Breakfast was not available until after I had to leave in the morning (6:45 AM departure) and then they were not going to allow me to shorten my stay even though I had made arrangements with the manager based on all of the issues and extra cost. I Finally left there with a bill that was very much higher than anticipated and in need of a new hotel for the second night.

Nice quiet cozy hotel. Room and bathroom were spotless. Staff was great, housekeeper even helped us with TV. We were impressed with large breakfast selection. Staff is caring and conscientious. Would definitely stay here again.

I love it l will come again thanks, l room i and fine , all staffs are expect very lovely, l and family are promised to come back shortly because we are really enjoying our stay in hotel, l promised to introduce this hotel to all family thanks.

Stayed here as a result of a brutal Air Canada experience but the ladies who run hotel reception made our unexpected stay work great. They were warm, welcoming and very helpful to us and the many others staying there due to the airline fouling things up. Super customer service

Very dated, reno desperately needed. Decent breakfast selection, however if staying longer you have enough of the same food every day. Stacey at the front desk is great, the other [older] lady can be unpleasant and definitely working at customer service shouldn't be her field. In general, we all left alive :)

Only stayed for one night but it was worth using my points! First time ever in George town and i was there for a meeting. Everything surpassed my expectations... The staff are really polite, the room was super clean, the grab and go breakfast was good. Cant say enough good things about this Best Western... And thats why its definitely my new favorite would recommend to anyone. 10/10

I was assigned an end ground level room. I was traveling with a King German Shepherd and an American cocker Spaniel. The room was very spacious and well designed . I felt very at home and comfortable. The only thing I would have preferred is a dog park or somewhere safe to exercise my dogs as the road this hotel is situated on is extremely busy. The hotel is set back from the road by quite a distance but my dogs can run very fast and I cannot. I would return though when they have matured a bit. They are only 8 and 12 months old.

We don't travel often but I do have to say my stay at the Best Western was great. The rooms were clean and a great breakfast was provided. They went above and beyond both contacting me to let me know there was a cancelation because it was fill when we first called. and also calling me when I left my charger in my room. great service and would stay there again.

Pleasantly surprised at the value of this motel style hotel. Great price for a clean comfortable room with an above average continental breakfast! While the decor of the actual room is a bit out dated, the comfort, staff and amenities overshadowed any of that. The air conditioning worked great on this very hot night. The in room fridge was a bonus we didn't expect and kept our cooler items nicely over night. We felt this stay was a good value.

After a little hibernation I got to see the real world and this was the perfect place to step back into reality. It really was the right move to make to get sorted and have couple pints at a near by bar which I Highly recommend....Ask for the tall glass and the menu looked yummy. I met some great people that stayed there along with a staff that will wait hand and foot on you to get the lights turned on properly. I would not say that I had the biggest room but it was perfect for what I needed to stay over for. And if you do drop into the G-Dot don't forget to have a drive around, you never know what you will find.

Being basically the only option in Georgetown, it's fine. It's clean, it's got what you need. Don't expect extra's or luxury, and you're good. Low water pressure, has a coffee maker, fridge and microwave. Does allow pets- so you may be surprised by noises?!?!

The hotel was spotless, bleach scented and hotel lobby and rooms were very nice. I only had 2 very small issues and just for my comfort. I did not like the pillows - very soft - not what I like. Also the TV had descriptive video for the blind and I googled how to turn it off but the switch/menu I was supposed to find was not on this model of tv - so that was a little annoying. Otherwise right on main street in Georgetown but very quiet. Had a great night.

Teresa/Theresa (apologies for name spelling) was an absolutely delight. If you want to be somewhere that the staff treats you as warm and welcoming as they would treat their own family, this place would be perfect. Is the place a 5-star hotel? No. Is this location 5-star service? Also no....because I would give Teresa 6 star service if I could! She definitely goes out of her way on many occasions to ensure that your stay is comfortable. 10/10 would stay again. Thank you!

This facility should be the example of what to do right. When I seen the smile on my wife's face, after room inspection, I knew it would be our place to go for years to come. The staff and the rooms stand for excellence. Thank you for the superb stay. See you soon.....

Would not recommend... Go to another town if you have to. The AC/Heater smelled. The full size towels were more like bathmats. The pillows were too overstuffed to sleep on so slept without pillows. The water pressure is more like a mist.

Spent 2 nights there with my husband. Very easy to get to, located next to a Shoeless Joel's restaurant & patio. Well appointed and comfortable room, quiet location, hospitable staff. Would stay there again.

The room was clean and comfortable. The addition of a fridge, microwave, and coffee maker make a nice addition. Staff were very helpful and the breakfast is substantial. Being able to park outside our room was great but access to the lobby and breakfast lounge required us to go outside. Not so nice on a stormy night but not a deal breaker.

I brought my girls team to stay here for a tournament down the road. The staff at the front desk were very friendly and helpful upon arrival. They were also very accommodating when one of our girls fell sick.The rooms were clean, and the breakfast was warm and yummy. With the group rate discount, it was worth its value! I believe all rooms have outside door access, so in order to get to the lobby from your room, you must go outside.

excellent quality for the money. Very clean room. only thing that could be better was the lack of light over the cover maker area. breakfast was beyond my expectations, they had eggs sausage waffles pastries juice and even the coffee was good.

The room was clean & the breakfast was great, lots of options. It was very close to everything one would need,, like wal mart, ect. The front desk personnel were very friendly and helpful.i would definitely stay there again.

I have always found this hotel to be very clean and quite. Shopping and restaurants close by. Very helpful and friendly staff. I would highly recommend this hotel, it's my go to every time I'm in the area.

We stayed here on the weekend while we were in town for a family wedding. Great value, older rooms but clean very clean, and that's super important to us! Coffee machine and mini fridge in rooms. A great complimentary hot breakfast, so surprised to see all the choices included for a no charge breakfast!! The staff were very friendly and helpful! Highly recommend! Thanks so much for making our stay a great one! Deb and Liz

Family wedding in Erin. Hotel was booked for large group. Checking and out was standard. Room smelled like old must and the lighting was extremely dim. Thankfully I got ready (makeup and such) at home Think sink was blocked and backed up. I blamed my significant other only to find out other wedding guests had the same issue. Would not be my driest choice to stay.

To start, the receptionist was not very friendly or enthusiastic and it took three trips to the lobby to get the electronic room keys to function. Not that it is essential but there is no elevator. The room was spacious and clean but the bathtub drained very slowly and when taking a shower in about two minutes there is water sloshing around the ankles while the drain percolates debri. The only ice machine is in the first floor by the lobby. The exterior brick walls the mortar on the bricks was not cleaned or trimmed and have slags and uneven sharp mortar that can easily snag luggage or an arm when entering a room.(must be a new architectural trend) The exterior stairs lower section runs right to a parking space. If you are walking on the first floor patio you have to go out in the rain to gain access to the stairs to the 2nd floor.(It was raining) Said stairs are uneven and with mismatched steps at bottom and top. On the upper tier of the stairs there is no hand rail on either side. Parking is very tight and the parking spot by the stairs at the end of the building there is a picnic table on the asphalt which leaves no room to backup a vehicle to turn and drive out. Your best hope is to that the next spot is not occupied to give some maneuvering room. Overall just bad design and layout.

We attended a charity event and required a place to stay overnight. The hotel was close by, clean, the check-in was pleasant and informative, Check-out was a breeze. Enjoyed the breakfast that was included.

My stay surpassed my expectation because the room was clean, big, beautiful and comfortable. The microwave and the fridge very helpful. Since it is situated on the main road a bus going to Toronto downtown (Union Station, ask the driver runs every 30 mins) drops you off in front of the hotel and they run up to 2 am for $12.50 a single ride. Jehovah's Witnesses branch office (which I visited) is only 30 to 45 mins walk away or 7 mins on Lyft ride for $12. I was able to visit all the places I wanted without spending much money on transport. It also 30 mins away from Toronto International Airport, ca $43 by Lyft ride.

The staff is the highlight of this hotel. Friendly and warm couldn't ask for better hosts. Rooms are spotless , "complimentary breakfast" has a nice selection. A little pricey for just a night at 179.00 with tax. But it is the only option in georgetown. Tv channels are limited. Close to resturants and convenience store. Over all had a great sleep. Would stay again if I'm ever in georgetown for business.

Nice place. Friendly helpful staff. Has all your needs. When you need any help they are very responsive. Was there 10 days. Would go there again for sure. It was clean. If you can't handle stairs ask for a bottom level. Restaurant beside them. Free breakfast.

We have a family member who has been in the Georgetown hospital and have stayed here a number of times. This is a 1960s motel that has a new coat of lipstick. Stay in the back on the first floor if you can. Breakfast ends at 9am. So plan accordingly. Great road house type restaurant right in front of the motel called Shoeless Joe's. Really nice staff. Back to the motel. They have one ice maker and it is broken. They forgot to clean our room one day. Towels are threadbare. Shower sucks. I've paid less for a Westin on my corporate rate. Gotta love a monopoly

The hotel was well maintained and very clean. The staff was very friendly and helpful. The breakfast was good, everything was fresh and hot. Even had lactose free and dairy free options for the milk..

A deal if it was priced like a motel 6 at $99.00 DO NOT BOOK HERE !!! I'm not cheap, I like to pay for a nice place and thought we did. This is a roadside motel type place Nice staff and people here but that and $3.00 gets you downtown on the subway. Disappointed and feeling ripped off!!!!

We were staying for a wedding. I went to the front desk because the iron in our room didn`t work, less than 5 mins a new one was delivered. Excellent customer service!!! I would recommend to anybody who need to stay in the area.

Made a premium for a hotel suite with kitchenette. Pricey for the price weekend and smoke-free room smelled of smoke. Door to outside was left open all day (I'm guessing by cleaning staff because we came home and bed was made/toiletries replenished). Told reception and they kept saying that they would talk to management but ultimately nothing was done. Luckily nothing was stolen but still. Difficult to get warm water from shower - either too hot or too cold. Breakfast was fine but won't be staying hear again.

Wow! Alex at the front desk provided exceptional customer service! We arrived a couple of hours early for check-in as we were driving from 3 hours away. We did not expect our room to be ready-it was! Alex even went to the room to ensure it was ready! He then followed up with a phone call to our room to ask if we were satisfied and if we needed anything! NEVER, ever have I been contacted by front desk to ask if I was satisfied and needed anything!! It's always me contacting them! We appreciated the room being ready (although not expected) as it allowed my Mother who is disabled time to rest prior to leaving for an event. Thank you Alex and BW for being so AWESOME!

We chose this location as it had good reviews and the pictures were nice. In person , it was not so nice. We were on the second floor so keep in mind you will have to lug your luggage up the stairs. The room was very small, musty smelling, clean but run down. The beds were very comfortable. The people next door were chain smoking and having a party outside our door. At midnight I phoned the front desk to ask if they could speak to them as they woke my kids up numerous times. Nobody came which was frustrating. I would stay here for $80 or less a night. It seemed quite expensive for what it was. They did have a nice continental breakfast. I'd skip this location in the future as I feel there are better hotels in the same price range.

Super speedy check in and out. The rooms were nice and clean and the beds were very comfortable. The continental breakfast had many options and the quality was excellent. I will definitely stay here again.

Late check-in was quick and uncomplicated. Room and bathroom spotlessly clean. Small fridge and microwave. Comfortable bed and large TV WiFi excellent Good restaurant across parking lot Would definately return

I had a great stay, best western Halton Hills speedy check inn and the rooms were clean and friendly service. The breakfast bar was great good food and coffee. I would definitely stay at this hotel again thanks best western Halton Hills.

We stayed three nights at this motel when visiting the area for a family wedding. The rooms were well furnished and clean and staff helpful. The complementary breakfast was reasonable. To make the most of the area, where there are a number of pleasant countryside walks, a car is essential.

Nice hotel. We stayed there on new years eve given we were in town to visit friends. Very nice hotel, friendly staff, comfortable, would definitely stay there again. Staff was very welcoming upon arrival, room was very clean and comfortable.

The bed was very comfortable! The room was large well arranged, very clean. The staff, including reception, house cleaning and those in the dining room were very attentive and helpful. We stayed over 20 nights over a period of 2 months for conferences and each time the experience was good.

I spent 8 months at The Best Western in Halton Hills while my home was being repaired. I got to know most of the staff. They were very friendly and no request was too big or small. It truely felt like my home away from home.

This location in Georgetown is outdated and out right gross.The rooms have cracks and holes not to mention no drainage in the tubs. The carpet is disgusting and smelly and the amount of which they charge you can stay at a 4+ star hotel. My family stayed for 6 nights to accomadate our pets at a higher price and our keys never worked whether morning or evening. We were a family of 4 yet house keeping continued to leave 3 towels daily?? Some of the staff was friendly and others not so much. The management team on the other hand is very rude and can not handle feed back for improvement. If you have children BE CAREFUL.... the environment is not the greatest!!!

I encountered a number staff during my stay and to a person, they were courteous and helpful. Forgot my tooth brush & paste but the front desk bailed me out. Rooms were clean, comfortable with speedy internet.

I was happily surprised to know there was a Best Western in Georgetown. I would definitely recommend it. It has everything you need and is near grocery store, beer store, Walmart, pharmacy and restaurants.

We have family close by who's home is small. When we need extra sleeping arrangements this location is perfect. We have used it a couple times now & probably will stay again around Christmas. Breakfast is a nice touch.

This hotel room was average at best. My room had a lot of bugs and the wifi was slow. I didn't report any of the problems as I just preferred to only be in my hotel room to sleep. The bed was very comfortable. I would of liked if I was able to use the recreational facilities but the times were inconvenient.

The hotel and its staff were all great. However at over $200 per night for a pet room, including discounts and tax, it was the most expensive hotel we have ever stayed in.. The BW in nearby Milton, where there is significantly more competition, is cheaper, has more amenities e.g. indoor pool, and offers choice of beds, .king etc in pet-friendly rooms

Clean, Quiet and just what you need for a perfecct peacful stay!Nice staff and clean rooms, safe placeNice and clean rooms and tv working internet workingFront dest was helpfull and fast, professional

We needed a place to crash for one night. This is a very clean Best Western. Quiet area. Comfy bed and room temperature, The breakfast has hot options and a waffle maker. Fresh coffee. Two luggage holders, coffee maker, tv with lots of channels in the room. There are bright lights outside the rooms, which can be a nuisance for sleeping but we managed to cover the gap with the extra pillows.

Liked what we saw as we were driving by and stoped to get a room if available. We got a room at a good rate and stayed there for one night. Everything was perfect, nothing to complain, breakfast also had good variety and freshness.

I've have stayed at this location many times over the years. Have always met friendly staff, out going to help your request. Rooms are spacious and always clean. Beds are comfy. Quiet place to stay, restaurants and shopping close by. Overall have never had a bad stay.

First impression doesn't do it justice because no matter how much they have tried to update it, the hotel remains an old-style motel. Parking in front of the exterior entrance to the room. Nothing fancy and still a bit dated despite apparent renovations but they did a nice job with clean, comfortable amenities. Even some of the fancier hotels I've stayed had moldy tub surrounds but this was spotless. The location was a bit inconvenient for us but fantastic as a freebie on points. Breakfast was basic and decent with various options (scrambled eggs, sausage rounds, various breads, pastries, fruit, cereals, yogurts, non-dairy option, waffle machine, juice, coffee/tea.

Everything was clean and comfortable at this hotel. The service was great. Check in and check out was ideal. The bathroom was clean. The breakfast was hot and fresh. Parking is available right outside your room due to the layout. The area was quiet.

Be prepared to pay more than your over the phone pre arranged quote and have a fight with the Manager..who is also the Owner. Though he won't tell you. I was quoted a certain non refundable price for 9 days ..flying in for my mom who was dying. Got there had a fight booking in when I was In a hurry to get room settled and get to palitive care. They changed my room and he said he had no other rooms to move me too.. it was ok but by the gym wall downstairs ,I had been told I could have quiet upstairs upon booking . Then came price ..said I had to pay more as I was there on weekend...which the gal that booked me already knew dates. The Manager/Owner Ashik [-] was arrogant telling me he could not give me that price as the owner wouldn't agree..hey turns out he himself was the owner then said he had no time to argue and I could stand at side while he dealt with next person.. I said how would you like this treatment if your mom was dying and you were needing to get settled quickly...( other hotels 40 minutes away). He didn't care apparently. So politely, I waited while he dealt with other 2 people behind me who had no reservations.. and guess what..he DID have other rooms he offered them. The staff are lovely but not treated well either, rooms clean. When I finally checked out...there was another man going thru same thing over his bill upon leaving while his taxi was waiting. Seems this is the norm..TAKE EXTRA CASH !!

Only hotel for Georgetown unless you want to stay 20 - 30 minutes away. Cost for a night is a little high but still worth it. Hot breakfast, lots of restaurants in walking distance, beds are comfortable and very clean hotel. Will be back

The room was nice as was the night check in lady. If the morning staff & breakfast that finished us. 1 hour before breakfast is over had to ask if there would be more food as there was very little & 2 of us to eat. The lady/maid/cleaning staff was walking around with a plate of FOOD & talking at the front desk. The front desk lady brought some more food. Then a day time front desk girl comes & there is a gab fiest in the breakfast room. They sat down beside us as if they were guests & we had to listen to all their personal business. Then the 3 of them were around the coffee & we had to ask if we could get some. The food was terrible. Powder eggs. Toaster broken but replaced as we were leaving. Come time to check out the girl was in the breakfast room AGAIN. Had to wait as she ran out. She knew they were doing wrong but so what. We have stayed here 3 times. It has only gotten worse. Problems with breakfast the last time also. I don 't ask for much but don't want to have breakfast with the staff. Didn't know they get paid to visit. What a jog. We will not be going back there again. Will go somewhere where they appreciate the business. They charge more & you feel like you are intruding on their time. Never saw staff take advantage so much.

Proper setting, motel style building. Friendly staff, priced appropriately. Lots of restaurants nearby, and shopping available. Parking in front of your room is also handy. Will stay here again in the future.

The female manager is very nasty, unhelpful and argumentative. Seems to like to fight rather than provide customer service. We paid for a foreign guest to stay here and she refused to confirm whether he arrived or put us through to his room, even when the room was on my credit card. She was yelling and being a certifiable loon on the ohone. Total idiot. Do not book a room here if you can avoid it. GO TO STONE EDGE ESTATES BED & BREAKFAST INSTEAD. BEAUTIFUL DECOR, INDOOR POOL, HUGE MANOR HOUSE WITH GORGEOUS GROUNDS AND THE OWNER IS AN EXTREMELY HOSPITABLE AND INTERESTING HOST.

Overpriced for the services available, Breakfast was poor. Location was good. Internet and TV worked fine. Not the most up to date hotel for the price paid. Entry to the rooms are from the outside. Clean rooms

Had difficulty trying to get bookings finalized with the manager. She seems determined to present problems instead of helping resolve them. Rooms are unclean and service leaves a lot to be desired. Bathrooms had hair in the tub and water stains all over the counter.

We had to do a very last-minute motel switch in the Georgetown/Acton area and the staff were more than happy to help us out, the place was very clean and comfortable. A great spot if you're happening through. Beware the beer prices at the neighbouring Shoeless Joe's though...

We had stayed here before and note that they have made VERY positive changes! We booked this hotel a month before Christmas Eve and although they do not provide e-mail confirmation, I did get a confirmation number and they called me approximately 1 week before to confirm, nice touch! The room was spacious, clean and just what we needed for our one night stay. Plenty of bathroom accessories, bed was extremely comfortable and SO clean! Most impressive was the staff! The gentleman at the front desk was SO pleasant and helpful. He was the one that also called me a week before to confirm. I like that we can deal directly with the hotel for reservations, much more personal. He explained the Christmas hours and procedures in great detail, explained that there would be no breakfast Christmas morning...understandably! We have had their breakfast before and it was very good. He offered us granola bars and other snacks, which we graciously declined as we were heading out for a huge Christmas meal. He even escorted me to the door and held it open on my way out. We were VERY happy with everything!

We have used this hotel on numerous occasions despite constant issues checking in(when reservations have been made in advance). Unfortunately being the only hotel in Georgetown, we continued to stay there. After our last stay, despite it being the only hotel in Georgetown we will never stay again.

We had a queen bed room on the ground floor, at the back of the motel. The location was very quiet. The room was clean and well appointed. Comfy bed and pillows. Great shower pressure and temperature. Heating worked well. The bathroom floor was cold, though, as there is no heater in the bathroom. I was happy that there was pure chamomile tea offered in the room. Front desk staff was friendly and helpful. We did not have the breakfast, but it looked pretty standard; cold cereals, toast, and I saw a waffle machine. Overall we were pleased with our stay at the Best Western Halton Hills.

This is a standard motel, with doors opening onto parking lot. I was in town for business and it was the best option of only a few. Stayed 3 nights. Room had a very strong 'air freshener' scent (strong enough to induce headache), which went away by the second day. There was a mat near the door which looked like it would be used for a pet bowl, so perhaps that's the reason for the air freshener. Housekeeping wasn't great (toilet not cleaned at least one night). One evening I arrived back to the room to find the bed not completely made up (pillows and bedspread on chairs). Response from manager was that my arrival might have caught housekeeping by surprise so they left it (that made no sense as there was no one in the room when I pulled up to the door). Also they responded that hard water makes the toilets appear dirty (also not the issue). I did appreciate the response, and staff was friendly. If there was another option close to my business needs I would have stayed there. Fairly expensive considering the property seems a bit old and run down.

service was great but took 4 key attempts to get into the room, the pillows were awful, bedding way too hot. there was NO water pressure in the shower. could not wash my hair as the shampoo would never have rinsed out.

An older property but it shows evidence that efforts are made to keep it excellent condition. this compensates for the need to park outside your door as was the style some years ago for motels. I would stay there again.

I booked a room about 4 weeks ago by phoning the hotel directly. First off, Linda who I spoke to was quite rude and told me I would have to call back as she was on the other line with another customer. Poor service to start with and it only got worse. Three weeks afterwards my plans changed and I would not be needing the room after all. I was well within the 24 hour cancellation time frame being 3 weeks away until my actual booking. The problem lies with the refund they will not give me. They have charged my credit card and will not credit me back. I have called twice and emailed twice. Still no refund. Linda tells me they don't charge before you come for your stay, but they did. A mistake has happened on their part and they will not fix it. Next step is BW head office. I have also disputed the charge with Mastercard so hoping they come through for me. Would not recommend ever giving this hotel your credit card info unless you are there in person and only pay for what you get.

ia friendley hotel,good location, georgetown is nice friendley town lots to & do, love it when hotels are pet friendly, breakfeast should abit loner hours for those who are there for a relaxing time,nice place to be

We needed a pet friendly room and unfortunately one was not available. The front desk clerk, Linda, thought that the on-line bookings for the pet friendly rooms was a booking error. She took my name and phone number and called me when the clients arrived and announced that it was indeed an error and they did not need the room. Linda was very helpful and went out of her way to ensure that we had a room for the night. The room was clean and comfortable. Our only issue was the additional cost for our pet. It seamed a little high.

We called ahead to this hotel and booked it even without a credit card .... Friendly staff ..... Clean comfy beds and room :... Breakfast included and a restaurant right next to the hotel with delicious food .... Nice quiet hotel...... We would definitely recommend this hotel .....

The hotel staff were great! My wedding was the next day and I forgot to print off my speech and they did it for me quick and easy no questions no charge! I was very impressed. The breakfast is small but tasty. The rooms are normal.. nothing special. The price wasn't the greatest though... I have had way better rooms for less. And it is kind of like a motel style where the rooms are accessed outdoors. not a hotel.

upper rooms are very bad thats the reason we booked a lower room months ago but deed not get one ,when you step into the room there is step down about 8 inches you do not expect this could easily fall

The location of the Best Western in Georgetown was great - near mall, grocery store - within walking distance. The room decor could use some updating but all and all we felt very comfortable here. The staff was very friendly and informative.

We needed a place to stay due to a death in the family. The beds were comfortable, the room clean, everything worked (air conditioning, tv, shower, fan in the bathroom). The towels were plush and soft. Shampoo and soap provided. We didn't try the complimentary continental breakfast (6:30 am-9 am). The hotel is 2 floors. We were happy to stay on the ground floor as there is no elevator. The decor is neutral. We asked about a bereavement rate but none was available. There is lots of parking, if not by the room at least fairly close by - no charge. Guelph Street is Highway 7. It was mostly quiet, however, when a neighbouring room ran the bath or shower it was quite loud.

Upgrades to include handicapped rooms & wheelchair accessibility is needed. Housekeeping staff made our stay more enjoyable although we chose not to have housekeeping services just asked for extra towels & coffee.

Our stay at this hotel was very pleasant from all aspects and would return to this hotel without any hesitation. Very good staff, gave us a feeling of warm welcome and as if we were family.The breakfast area was very clean and all supplies and food items were there even towards the end of breakfast time which is very unusual with continental breakfast set up.The landscape and property are very clean and well maintained. The staff were very knowledgeable about their town and offered us a lot of nice suggestions of places to eat and see.Keep up the good work and service that you offer. My wife used the gym facility and commented that it was very clean and safe.Normally gyms in hotels are dull and smelly but in this hotel it was kept very well.

I came to the Best Western Georgetown after a long and exhausting bike trip from Tottenham. When I checked in, the front desk was very helpful in getting me checked in to the room I needed. The one King bedroom was very nice, room was well decorated, bed was very comfortable, and nice relaxing shower. The free wifi was very useful in assisting me to plan my trip for the next day. Also, breakfast was very delicious and offered a wide variety of tasty items. Upon checkout, front desk lady was very helpful in getting me signed for Best Western Rewards program. Overall, very pleasant and relaxing stay! Highly recommended!!

A great stay at the Best Western Halton Hills, Georgetown, Ontario, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.

This hotel was wonderful, the staff at the front desk we're super pleasant and patient. The phones were ringing off the hook when we arrived to check in but he made sure he checked us in before answering the phone. Great customer service but I felt bad he couldn't answer the phones. I Hope everyone else will have as nice of a stay as my boyfriend and I had.

Always a pleasure to stay here. The beds are sooo comfortable! The staff are kind and helpful. I look forward to my next stay. I noticed the workers installing new carpet in some rooms. :) The waffles were amazing as always, and the fruit makes me feel less guilty about eating the waffles. Great value for my $!

very good we liked the experience will recommend to friends and families keep the price down and the quality good will enjoy receivin emails for promotions will be coming back soon beacause we have family in toronto

We frequent the sports bar Shoeless Joe's (across the parking lot) and thought it may be a great hotel to stay at just for a change when we watch our Jays/Leafs games and want to have a few drinks. We live only 15 minutes away, so it's nothing for us to go there every week, so we thought to try it out and maybe make it the norm. We stayed here for one night, and today is the day after. After what we had witnessed, we are questioning the ethics of management and of Best Western's standards. To start, we called late in the afternoon to inquire about availability that same evening. Once we received the confirmation of availability and the cost, he said there were "6 kings left at $114", we informed the gentleman on the phone that we would call back in 5 minutes with the CC number. Almost immediately after, we called and after numerous attempts, someone finally picked-up almost 30 minutes later (we were just about ready to give up). In any case, we confirmed our booking, paid by CC, then hung up. We arrived at the hotel about an hour later to find a sign on the desk "be back in 5 minutes", so we waited. Front desk finally arrived about 15 minutes later. We checked in, went back to the car to grab our bags, walked into the lobby, wanted to ask for the wi-fi password, but again, there was no one in sight and the "be back in 5" sign was back up. A couple of hours later, we headed to the restaurant across the parking lot (once again no one at the desk) and had dinner and drinks. We happened to see the front desk gentleman sitting at the bar, thought nothing of it (thought he was done for the day), said hi then carried on. After dinner, walked back through the lobby and there was an elderly woman with a walker, barefoot (pants almost falling off) and she anxiously looking for someone. We proceeded to our room then began to hear her banging on the counter. That's when we thought we should ask if she wanted help. We walked back to her and she said she had been waiting for 20 minutes. A minute later later, that same front desk guy who checked us in and who we just said hi to while sitting at the bar shows up with a portable phone in his hand and asked the lady what she needed, then we hear "oh, you locked yourself out again". We went back to our room. Minutes later while we were out on the balcony near our room, we watched as the front desk guy headed back to the bar, with phone in his hand. Are you kidding me? He left the premises and has been leaving his station without anyone tending to the guests or the hotel? We were floored. What if there had been an emergency? Unacceptable!!!! In addition to all of this, we were charged $158, after being quoted $114, directed our concern to this same gentleman earlier, and he said "oh, we can't do anything about this, it was someone else who quoted you and he is gone for the day". Seriously? I doubt we will be coming back if this is how they value their customers. Too bad, the room was cozy and clean, and we would have loved this to be a frequent easy get away. We will be reporting this to head office.

Amazing staff, caring, always available .... Always clean, great cleaning crew Breakfast was the best compared to other hotels Easy to get there, and a very good restaurant beside ! Thank you to everyone

We stayed here for one night even though we had read not so good reviews as it is very close to where my son and new granddaughter live. The decor is quite tired, the carpet not so clean and almost no water pressure from the shower. On the good side the staff was nice, the beds comfy and sheets clean and the (free) breakfast offered a lot of variety. Overall, next time we will travel a bit further for a nicer hotel at almost the same price. Hopefully they will renovate soon as we visit almost once a month.

Not the most friendly receptionist I've encountered. Service wasn't up to standard in my opinion. Rooms were average - nothing spectacular - but a bit over priced. Would most likely find another place to stay next time I'm in town.

I have stayed many times at this hotel due to work and proximity but over the years, with new management and especially the lady in front are not very helpful or welcoming. Rates are inconsistent, sometimes I pay $150 for a weekday and then sometimes $117 for a Friday. Any questions, and the lady in front gets agitated and seems happy not to take my business. And that's exactly what they are getting moving forward - not my business. Sorry Best Western - you guys are on a down hill slope.

I have been coming to this hotel for many years on business in G'town. The hotel is the only one in town, and while the rooms are modest, they are decent. There are no elevators, but there rooms on the second floor. 24 hour front desk , and free breakfast (some cereals, store bought pastries, and malted waffles, along with coffee and juice) are some of the amenities. TV programming is good. Some rooms have mini-fridges and microwaves, but not all. Furniture and fixtures are mid 80s standard hotel quality material. The staff are always nice and helpful. The rooms sometimes have some bugs in them (due to the hotel's somewhat rural location) Ample parking there, and there is a Shoeless Joe's diner only a few meters away in the car park. If you only need a place to sleep, this will do.

I have stayed in a few Best Westerns in North America. This one is not up to the standard that I have seen. Confusion at the front desk at on what rate they were going to give me. It sounded promising but didn't end up that way. I was just another customer. I think they realize that there isn't much for hotels in this area so why should they give me a good contractor rate. I get it! The room was clean! Value just not there but it is what it is!

The Bets Western on The Hill is a standard place to sleep.. The staff was very friendly The room was clean and stocked with towels and toiletries The individual heating and cooling in the room was nice Free Wifi and a Nice breakfast included

I went with a team and so the goal was to stay with the other kids and families. If you have no choice - you can stay here. If you have a choice - stay elsewhere. It's a dump! Booking was a mess - with lower rates on the site not honoured, multiple calls needed and an eventual expensive rate! The rate actually went up while I was on the phone! They said too bad - we're filling up so you can pay the higher amount or nothing. Because of the team, I paid. But I expected a reasonable hotel, a decent room, a pool for the kids, a nice breakfast.... You'll get none of that! Dumpy, dirty roadside motel with rooms to match. Keys that don't work. The most pathetic breakfast I've seen. No pool. We had fun as a group - so all good. The Shoeless Joes in the parking lot is a handy option. But I won't be back unless I'm forced again!

Reserved a room on the Best Western website and the hotel would not honour the rate quoted. I took the room and spoke to management the following morning. They were terrible, I just accepted the rate and paid the bill. I will never stay at another Best Western.

We stayed here on a whim as our plans fell through. Our cost for the night was a $180.00!!! Imagine my disapointment, when I wanted to have a simply bath before going to dinner. The plug didn't work. We called and they sent someone but he didn't have a clue how to fix it. Next morning I can hardly wait to have a shower. Imagine NO HOT WATER!!!! NONE!!! We told the front desk and they admitted they have a problem and that was it. Nice of them. If you want to stay here, bring some fresh wipes!

We booked this hotel as the closest to Acton, Ontario where our son and his family had moved to. It was very nice, clean & comfortable, so we booked a 2nd night while the family was unpacking at their new home. Initially, the cable was out in the area, but the staff (Antonio) gave us good service in initially trying to fix it and then advising that the problem was with the cable company. We went out and when we came back it was fixed.

Stay here for a couple of days. The room it's self was fine, however our door lock on night stopped working and we were locked out. The staff said they had no idea how to fix it and if we were to go out we had to be back by 10pm as there was no one duty from 10pm, Staff are lacking in basic maintenance training and why is no one on duty during the night!

There was a centipede in the sink. The sound is so bad you can hear the person in the next room coughing. Mattress was lumpy. Old old old.... never updated for dozens of years. Room opens up to outside walkway... people stop and look right in your window!!! We contacted Best Western Customer Care and never receieved a reply from the manager. Do yourself a huge favor and stay away from this ugly sad place!

Stopped over in Georgetown after a day in Toronto. Surprised to find that the hotel was booked because of a Microsoft Convention in Toronto. Staff was welcoming,and provided directions and suggestions for the local area. Our room was clean, but missing towels, they brought them right away when called.

I have stayed at this location many time, I have never encountered any problems, room always clean and neat. The staff always helpful and cheerful. The manager goes out of his way to make your stay a pleasure. Would recommend this hotel to all.

I stayed at this hotel during a quick business trip. I have stayed here before and the staff are always welcoming, room is clean, all necessary amenities are available. That's all I want/need and the price is very reasonable.

Tucked away just behind one of the local bar/restaurants, the Best Western is one of the few places to stay while in Georgetown. It is well located as it is not far from Norval, Acton, Limehouse and Glen Williams. The owners are friendly and community oriented and they keep the place spotlessly clean and comfortable. The service is great, everyone is helpful and very knowledgeable about the surrounding area. If you're looking for comfort and convenience - look no futrther.

The room was adequate and what I expected for the price. The day staff were amazing, helpful, welcoming accommodating and friendly. The evenings did not go so well, there were people in lawn chairs drinking in the parking lot in the evenings, and the night staff were no where to be found when I needed assistance with my card late one evening. I was not comfortable at all in the evenings. I think the management should not allow large gatherings of people drinking in the parking lots where guests enter and exit their rooms, as a single women I felt very uncomfortable coming in both nights. The folks were not extremely loud or rude, but I feel they should have gone to a pub, or somewhere else for their evening libations.

Stayed at this hotel for one night. Bed was comfortable, and though the pillows were small, there were four of them, and they were just the firmness I like. Room was clean, and the staff was friendly. Breakfast was a nice variety. Will stay there again.

I highly recommend this facility for anyone wanting to stay in a friendly home away from home environment. This location is perfect for business people and also for families. The Management is very helpful and staff are well trained.

Well, I don't get why this place is rated 3-star. Like, I don't get it AT ALL. I suspect it has something to do with the fact that it's a motel, and it's in a small town on the only highway. But I want to go on the record as saying that I feel that anything less than 4 stars is unfair. I booked here because, frankly, I couldn't find anything else. I read the reviews and braced myself for a crap experience, reminded myself that it was only for one night. So... whatever, I figured. The surprises began at reception, when I checked in. Big smiles, big welcome, offers of coffee and water and did I need a taxi anywhere? The second surprise happened in my room, when I walked in. I thoroughly expected a run-down, slightly-unclean room, maybe a kettle if I was lucky... and I got none of that. Spotless floor and sheets and washroom. A great little coffee machine. Fragrant soap and shampoo. A functional hair dryer. Free wifi. Large towels. And it was quiet - so incredible quiet. And I was next to the stairs! The next morning, when I went to check out, I got my final surprise. My husband had booked a second night for me by accident, and it was a 'non-refundable' booking. I was annoyed, but figured that I'd have to just eat the cost. But the manager told me that he'd cancel my reservation, at no charge at all! It was so kind of him, and I didn't expect it; I certainly didn't ask. He offered, and it was great customer service. OK, it's not The Ritz. It's a highway motel. But it's the best motel that I've ever stayed in, and no lie. I have no clue why it's getting bad press, because I don't see why it should. Great staff, clean rooms, above-average amenities, ideal location. A solid 4 stars from me, with 5 stars in some areas, like cleanliness and staff.

Have stayed at BW Georgetown many time, have never had a problem. Rooms are spacious and always clean. Staff is always cheerful and willing to help. Plenty of shopping and places to eat near by. Highly recommend.

Stayed one night. Check in and out was handled quickly and efficiently.Very clean and fairly quiet considering it was sold out. One obnoxious guy at front desk was handled well by the staff. The beds were comfortable. Continental breakfast was fine.

Pleasant stay, we were there for a wedding. Check in was great, staff was friendly. Room layout, decor, comfort and cleanliness were perfect. Outside needs a little attention. We were on the second floor and part of the metal on the balcony was separating from the concrete. Overall, a very good stay.

This hotel was very clean and the staff was friendly. Rooms are small it was fine for what we needed. Pillows are small but the bed was comfortable. Breakfast was good but options were limited when it came to fresh fruit. Good value for what we paid.

We stayed here last night and i was very impressed with the quality of service. Chevk in was very fast and the rooms were very clean. The next morning check out was also extremely fast and had great service. I would highly recommend this hotel

My husband and I stayed here for a week after our house fire. This was the only hotel that would except our dog. All of Orangeville and Caledon didn't have hotel for our dogs. These people were amazing Miss Linda was extremely helpful when I called 10 times to get organized with insurance. The rooms were clean and the beds were heaven. The breakfast was amazing and coffee great . All the staff were kind and smiling. Can't remember the lady who works nights but she always went above and beyond. I was impressed as I have stayed here 20 years ago and it wasn't that good then. Big improvement. Thank you

Standard room, but a large bathroom made it a bit special. Good location along the main strip in Georgetown. There is no indoor corridor to get to the breakfast (free) room, so you need to put on good shoes and a sweater in winter. Breakfast starts at 6 on weekdays, but only 7 on weekends. The night clerk made coffee for me earlier as I was letting my wife sleep in.

I stayed at this hotel with 3 other friends for new years eve. As with everyone else staying at this hotel everyone went down to nashville north for the night. On our return we met up with a few other guests at the hotel and carried on the party in our room. Around 330 hotel staff came to tell us it was time to quiet down and extra people had to leave the room. So we abided by their request and sent everyone packing and we went to bed. Upon checkout i was charged an extra $90 for extra people in my rooms even though we didnt have more then 2 people stay in a room. So in response i called best western corporate office to lodge a complaint. Corporate then called the hotel to get their side of the story but with no response. A week went by and i had to call again to see what was going on, they attempted to call the hotel again but to no avail. Another few days go by and I call again, and finally I am told I will have a response within the hour. Finally I have the response which says -330 a security round was conducted and found we had extra people and were told to send everyone back to their rooms (which we followed) -I'm also a platinum member with best western rewards. I was told that i was awarded points for both of my rooms (I had to call corporate as well because they would only reward me points for one room, and stated I only had 1 room booked.) -I was told I have never stayed at this location before (yes I have, which i mentionned upon check in) -I was told they were curteuous by not charging me for a late checkout (i checked out at 11;02 because i was waiting in line, and the front desk lady was too busy being rude to me as well she didn't know how to take money away from my deposit) I have since responded to the email, and 3 days later have yet to receive a response. So i called the hotel and asked to speak to the manager, they asked for my name in which i told them. Immediately I was given an uhhh ohhhh she just had to step out for an appointment. In response to this I called corporate again who then reached out to the hotel once again and low and behold they were able to talk to the person I was trying to speak with. I was then advised that the hotel will not refund my money and there is nothing I can do about it. So now I am left with a $90 charge, a hotel who doesn't have the professionalism to respond to an email or answer my phone call, and a corporate customer care that won't do anything. As someone who stayed in a best western hotel for almost a month of the last year you would think they would do something to keep me as a customer, but no they are treating me like this.

This hotel is decent. I will start off with that. The rooms are clean and a bit on the small side. The Pillows are awful. Throw pillow-sized. Down filled, too small and soft to be comfortable. The front desk staff, however is where its at. We were checked in by Allison. She is probably the best concierge I've ever dealt with. We ran into an issue with check-in (We booked through Hotels.ca). Allison helped us through the entire thing and made sure we were set. She was extremely sweet and kind. We always got a smile and were asked how our stay was going/if we needed anything every time we walked through the lobby. (The lobby is the easiest way to get to the back of the hotel). Overall, decent hotel. Awesome staff. TERRIBLE PILLOWS

In our experience staying in many hotels we don't feel it's appropriate for housekeeping staff to sit in the breakfast room discussing their lives loud enough for us to hear them. We felt very uncomfortable as it felt like they were waiting for us to eat, pack up and leave the hotel so they could get on with their job. Also, more training with an experienced person when training is in progress. We put the "maid service" decal in the card slot outside our room one morning. We arrived back at 11pm to find nothing done, no clean towels or anything. They apparently "misunderstood" what the sign meant. Then there was the new girl who checked us in, and gave us a different persons sign in information. Then she tried to pre charge our credit card with the full amount for the room, despite our booking it with the knowledge we were using our rewards points for 2 of our 3 nights. It was stated clearly on the checking in information. I also didn't appreciate the male manager stopping us as we are walking out the door asking us how we enjoyed the stay, hovering over us at our first breakfast there, and feeling like we were being watched as if maybe we didn't belong there. If it wasn't for the assistance of Allison, the evening clerk, this would have been a zero rating. She felt so bad for all of the negative experiences we were having that she bent over backwards to try to make us feel welcome and wanted. Because this is the only hotel in Georgetown, options are nil.... we should have stayed with our original plan and stayed in Brampton. Rates are way too high for 2 dbl beds at $146 (incl taxes) for the end of October

This hotel is always clean, Staff is always friendly and helpful. Will look up information if not known. The location is good. Restaurant's close by. Convenient to shopping. When needing to stay in Georgetown area this hotel will be the one I would always choose, as long as they keep up the quality of service.

Not many motels in Georgetown, but this one was recommended to us and has been around for years according to the locals. Nicely renovated and clean rooms. Had a quiet sleep on their comfortable beds There is a continental breakfast included, which is standard fare. Lots of parking. Our friends from Georgetown were impressed with room.

When I checkin, I was asked to pay instead of deposit, and the guy working for this Hotel told me they don't offer the invoice which I am going to stay this motel level Best Western. Personally not recommend this MOTEL to people. Their room smelt so bad, wet room is so small, beds are double beds instead of the Queen size which is the Best Western standard. We have four people in the reservation, but only three bath towels in the room. No coffee bar is refilled, and breakfast room is tiny small without sausages and enough food in the morning. Very bad experience.

Great personal service; clerk showed me to my room and ensured my A/C was on and right temperature......hotel is on the main street, but very quiet...A few restaurants are close by. Also a few strip malls for any shopping..

I was quite amazed at how close this location is to the Greater Toronto Area. The beds are unbelievably comfortable, My daughters and I slept like a rock! It's set back from the main highway and therefore very quiet with a double floor and one level of drive up rooms. Well done Best Western, I will definitely keep this hotel on my radar. A pool and slide would be the only suggestion I could think of. Bravo!

Stayed here for a wedding August 2015. Breakfast was included, lots of choices. Staff very polite. Received a room upgrade which was not needed but a great bonus. Comfortable king size bed and many easily accessible outlets for recharging devices!