Best Western Plus Hotel Fort Worth Forest Hill Inn & Suites, Forest Hill

It was clean but noisy it is off the main freeway, the breakfast area was clean and well served. The rooms are well taken care of and the cleaning staff is always present, but at check out the lady was confused and unsure of herself. I held the room on my American Express, but preferred to pay with my bank card not the Amex. Well she ended up charging my bank card after all and my Amex twice. I was a pain to correct, but David at the front desk was very helful and reassuring. I cant say that I trust any establishment right now but this situition did not help matters.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Monica Garcia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 8172931651. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, General Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

We were placed in 202-A (a handicap accessible room). For this room to be accessible for those in a wheelchair, many features didn't make sense. 1) the beds were so tall, making it hard for anyone in a wheelchair to safely get into bed. 2) Bed side table was also extremely tall, again making this hard for those in a wheelchair to use safely. 3) there were no bedside lamps on the nightstand/bedside table. There were overhead recessed lights that when turned on are so harsh to use, you're better off not using them. Not to mention the switches to access these harsh lights were places high on the wall (headboard height), again making this difficult for wheelchair guests. 4) There was a lamp behind the sitting chair, but again, hard to access due to the switch of this light. 5) There wasn't a desk provided for any work space, instead a small table, offering limited work area. 6) the shower head in the bathtub was so extremely tall, I (5'5”) had a hard time adjusting the settings on it while trying to take a shower. I had to stand on the side of the tub to reach this, or tippy toe while in the shower making this extremely unsafe for anyone regardless of their handicapped status. I understand that not all handicaps are not the same, however, for this to be a wheelchair accessible room, this room being on the 2nd floor makes the logistics questionable in the event of an emergency. How would a wheelchair user get down the stairs? The shower toiletries provided were 2 conditioners, and a body lotion, no shampoo, which luckily for me, I brought my own. I'm glad I checked before trying to wash my hair with conditioner or lotion. When I arrived for breakfast (8am), mind you service stops at 9am. There was an extremely limited amount of anything left. No utensils to use, there were no hot breakfast items such as eggs, or bacon/sausage, the yogurt machine was completely out, 1 of the three juice options were out, coffee creamer was out. Overall breakfast was disappointing.

Even with the busy holiday time, the staff remained friendly and ready to help when needed. Overall hotel and room were warm for the cold weather. Check in and check out ran smoothly without any problems.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8172931651. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

I expect a quality accommodation with Best Westerns and that expectation was met with this hotel. The room was clean, roomy, and comfortable. The staff was helpful and friendly. It's also close to the interstate and restaurants. It's a good value for the money.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Food was horrible, the beds was hard. They booked a party, and there was extremely noise with drunk people walking around. I have no desire to stay in this hotel. They could never get our reservation right, they gave us some room. We opened the door and some else clothing was already in there. Not a good experience.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, Front Office Manager

The photos online didn't compare to the one person experience. There was a bad musty smoky smell in the room, the chair was dirty and stained. The room was painted yellow. The remote didn't work for the TV. The workout facility is so sparse I didn't even try and use it. The pool had no towels, no lounge chairs and the turn on for the spa was outside the pool fence. Overall I was disappointed. We also had to get our keys reprogrammed every day to get back into our room. But, one of the BEST breakfast experiences I've had at a hotel in a long time.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

The rooms spacey beds, clean and breakfast was good too.. pool good. We also brought our baby (dog) and were accommodated to all of our needs definitely staying again We were not sure about how this would be for us but really good experience overall.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

The staff and manager are so friendly making guests feel like family. If there are any questions, the staff are more than welcome to answer them. Both check in and check out run smoothly and will print, email, or both your receipt. Rooms and clean and equipped with a coffee maker which is great!

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

This hotel blew me away. At first I was unsure if I wanted to stay here looking at the reviews, but now I can tell the bad reviews are false. This hotel is very nice, the rooms are clean and the breakfast was on point. I definitely recommend people coming here and staying at this property.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I enjoyed my stay here as it was very clean and helpful in any help I needed. I was welcomed and greeted after a long day and it was very nice. When I was booking the room I had many troubles trying to check in but the staff was very patient

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I enjoyed my stay here fully and was very pleased with the service. I would definitely recommend this hotel for anyone. They assisted with everything I needed. I requested a room and extra materials and the staff was very helpful and getting it done.

Best Western Plus Forest Hill, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Hotel was very nice and clean room bed was comfortable we enjoyed out door pool which hot tub with jet spa which was nice staff was very welcoming and friendly hot breakfast was good we enjoyed stayed

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andresh, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

We enjoyed our stay at the hotel hotel offerd hot breakfast was delicious we enjoyed high speed internet was really help while you on business work I loved about 24 hr coffee bar was open which not lot hotel offers which was great experience

Best Western Plus Forest Hill, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I stay often at Best Western motels and this one is rapidly declining even tho it does not seem that old. Lighting was only half operational, outside the property grounds it was HEAVILY littered. Breakfast was typical fare but even less to choose from and what hot food they served was very unappetizing. No clock in the room, (probably not important to some). The area does not have a lot of sit down restaurants.

Best Western Plus Forest Hill, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I had an amazing stay at best western plus motel.The room was very spacious.The front desk person was very friendly and assistive.The parking lot was large.The hot free breakfast was Very delicious.The environment around was peaceful.

Best Western Plus Forest Hill, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Service was great! The employees was super nice and caring! This was our second time visiting this location! The internet was great! We love the jacuzzi in our room was our favorite part. We love how easy to check In and the guy upfront was so nice.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

This hotel was excellent. Great location with plenty of parking. Rooms were great with a complementary breakfast and a variety of food to choose from. Staff was excellent, friendly and helpful. I definitely recommend staying here.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Hotel was nice and clean we enjoyed out door pool very friendly staff and we enjoyed hot breakfast high speed internet was really great lots different restaurants was near by hotel overall we enjoyed stayed

Great location hot breakfast was delicious large parking lot at the check in front desk person was amazing very large and clean room we enjoyed lots different tv channels swimming pool was nice and clean internet was very fast overall we enjoyed our stay

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Room was clean staff was nice breakfast was great. Issues I had where the curtains where dirty not sure was just dirty or bottom had mold from a.c. The pull out bed there was chips from past guest and the mattress. sheet was dirty like it hadn't been clean

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

This place was filthy. The floor of our room apparently had not been vacuumed in a long while. I found old fruit loops, broken glass and a playboy bunny lighter on the floor and old candy glued to the carpet. The corners were piled with dust and dirt. The bathroom was smelled musty and awful. I refused to take a shower in the nastiness. Walls had holes and dings. The “sofa” was uncomfortable and was broken on one end. And this was supposedly one of their better rooms according to the clerk. If you bring a pet, do not go out on the field next to the hotel. The hotel apparently doesn't close the fencing around their garbage containers. Trash was strewn all over the hotel property and the field. There is one very very small area out front for your pet to do it's business. Add in this is NOT what I consider a nice or safe neighborhood. I did not feel safe staying here. Avoid this place!!!

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Breakfast service was very excellent. Easy access to I-20 freeway. Room was very nice and internet service was super fast. I would recommend anyone travelling to this area to stay in this hotel. It's super nice stay.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Excellent place and very convenient EZ excess to highway. Also had many different choice for food. If you want fast food restaurants and dine in restaurants are in area. This place is also very near to downtown Fort Worth.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Lovely stay for the weekend. Stayed the weekend with some friends and couldn't ask for me for a place to stay. The hotel staff is lovely and are always willing to help. The breakfast was great and the place had amazing amenities.

Hotel was excellent location lots restaurant souranding easy access to I20 hotel staff was really nice and helpful I loved the breakfast specially BURRITOS was delicious we enjoyed high speed internet was really fast we enjoyed our stay at this hotel.

I have stayed in many best western plus hotels over the years and this is by far the worst. The building was very rundown with areas of the ceiling falling down and paint chips on the floor in the hallways. At one point my toilet got clogged up and when I called the front desk to let them know they told me I could come down and get the plunger and fix it myself. Will not be staying here again

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

My experience in the Motel was good, i liked the service and breakfast the most. It was worth staying there in terms of money. Overall experience was good and i would like to recommend it to my friends and family too. Thanks Best western.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Had Fun weekend there. Best western plus is indeed the best. Excellent breakfast!!! Spacious rooms , fully equipped fitness center, fast wifi speed . A giant swimming pool ( although it was winter the view from the room window was outstanding).

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Excellent service, easy access to highway, lots of food choice around the hotel. The room was nice and clean. The breakfast was served hot with varieties. The employees were caring and helpful. I overall enjoyed my stay here.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

i had a great experience while i was staying. The bed was comfortable, the housekeeping staff was nice and they did roomservice every day internet was really fast we enjoyed hot breakfast and we enjoyed our stay

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I really enjoyed my stay hot breakfast was very delicous room was very large and internet was fast front desk lady was very nice and she was very frendly parking lot was very large and easy access from I 20

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Room was nice and clean breakfast was delicious front desk was friendly and helpful easy check-in and easy check out very clean environment at hotel lots restaurants nearby the hotel internet was strong

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Do not stay here. I picked this hotel because it had 4 star reviews. Starting with check in, the clerk had no idea what he was doing. the dining area was filthy, the food area was almost completely empty even with a full hour left during the breakfast period. The room smelled. Lights did not work. Bathroom and carpet in need of repairs. I would never stay here again at any price.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We only stayed here 1 night and didnt even know there was a breakfast (the front desk didnt tell my husband the time and he didnt ask either) or not. The room was clean and comfortable. The wifi was good and strong-no complaints-good place off the freeway to stay-several fast food restaurants in the area too.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Disgusting room and lobby. Breakfast included 2 bagels and a loaf of bread at 7 a.m. No fruit, milk or yogurt. Soda machine was “out of order”. We had the room reserved for 2 nights, but checked out after 1. We always have great experience at best western plus, but this one was such a waste of money.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

trash and clutter in parking lot . paper in lobby floor when we checked in was still in the floor next morning. Breakfast consisted of foil wrapped "something" with no indication what and 1 spoiled egg , a few containers of yogurt. Burned our light bulbs in bathroom. Never could speak to management

Jamie Hansen, Owner at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I took pictures of room upon arrival. . The couch had been chew by an animal and should have been in dumpsters. Bathroom floor was dirty. The plumbing in shower pulled away from wall. No exhaust fan in bathroo, sor light fiTunes were rusted.. Lighting was not ample for putting on makeup, not to mention several lights were out. Bed was so uncomfortable, woke up with terrible back pain. Noisy as heck, sounded like room above was running track. Hot breakfast was a joke and I asked upon arrival and was told yes we have complimentary hot breakfast. Apparently their idea of hot breakfast is not the same as mine or other Best Westerns I've stayed at. Don't waste your time or money staying here!!!

I chose the hotel because of close location to soccer fields and it was BW"Plus". The standards of the hotel is misrepresented because our room was dusty and cabinets were dirty. The shower head dripped and had very low pressure. The breakfast only had hard boiled eggs, yogurt and foiled wrapped (no due dates) frozen sandwiches. There were no sugar and napkins provided until we asked.

I booked this hotel based on reviews that sounded good. Mistake. Pros- off the road, close to some diners. Hotel was facing the sides so not much road noise in the room. Bed was comfy. Cons- I asked for a first floor room. Didn't have one. Asked for a room close to the elevator, gave us a room at the end of the hall. They are working in the hotel but I think they gave us the worst room they had. Desk chair was falling apart, the seat cushion was ripped and falling off. The toilet paper holder was loose and almost came off . Rugs were threadbare, floor in the bathroom was rough and tiles looked old. Shower wasn't good and the sink was dirty. We looked the next morning at checkout and there were about 6 cars in the lot, so don't tell me they didn't have other rooms. I would NOT recommend this place. There are other hotels very close by so even if a little more money stay there. We stayed in other Best Westerns on our trip which were excellent. The sign in the elevator said each hotel is independently owned, they better do something or they'll be an equivalent with the “ dives”.

Staff and facility the the worse. Took forever to check in because guy was on the phone. Garbage that was there when we checked in, was there when we left, only worse. Breakfast was a joke - no coffee, tea and brought out 3 bagels and some bread when guests complained.

Stop for a weekend. Very dated hotel, carpet is really old and need an urgent replacement, few furniture in our room were really old and used, the smell was unbelievable and we spot the first-day crew disassembles AC unit and power washing outside. The breakfast could be better if the coffee machine work in the proper way. But there is a couple of things we can point as good. Cleaner crew is the best and I mean it. They clean, every day, back to our room and found new towels, fresh bedsheets have a good difference. The hotel is fairly far from everything. There is a Dennys a block but it's closed, the next restaurant is at 2 blocks. Be prepared to rent a car. Conclusion: be really careful at the time to use this hotel. There are better option nearly at a better price and service.

Dirty, burn holes in the sheet in a non smoking room. Sheets were stained. Smelled like smoke. Looks like it's not very taken care of and the pictures shown online look nothing like the room. Don't recommend for sure

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This was a terrible experience for my family. And the hotel has made it clear they do not care. Not long after checking in we went to make up the pullout bed and found blood on the mattress bad that had not been washed at all. When we addressed it with the staff they did nothing. All they said was that they could not give us another room that was like ours. They did not offer to give us another type of room. They did not offer a new mattress pad. They did not offer a new mattress. They gave us a new set of sheets. They didn't offer to do anything themselves. We had to go remove the mattress pad and bring it to them. Yes, we removed a bloody mattress and had to bring it to the front desk because they did nothing. We were simply told that the manager would not be in until noon the following day after we left. The next morning we found that another set of sheets had blood splattered on them. These sheets had been washed but were still stained with blood. Unfortunately because it was under the blankets we did not notice this blood until our children had already slept on it. Again, the front desk did nothing except text the manager and assure us he would call. We are now well down the road and have heard nothing from a manager. This was disgusting. We had one clean bed and two bloody beds. The staff was apologetic but clearly did not feel there was anything they could fo except blame the housekeepers and promise the manager would call. The manager did not call the following day, so I called back the next day and was told the manager had been on vacation all week. So bottom line, the night I stayed I was told I could speak to the manager the following morning, the following morning I was told the manager would call me after I left, the next day I was told the manager had been out of town the whole time. I will not stay here again and recommend everyone else to stay away. If it was a problem of housekeeping oversight I would not be writing this review. The problem is that the management does not seem to care. I will edit this review accordingly if I do hear from them.

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Drove into town after a graduation party and check-in was perfect. The room was very very clean, but we couldnt find the remote. On the way out the door for a quick errand we mentioned this to the front desk. When we returned the remote was sitting on our bed waiting for us ... perfect service! The bed was comfy and we got a great night sleep. The bathroom was super clean and well-cared for. Breakfast was minimal, which was our only disappointment, but we are finding hotels at this level of service are still hesitant to return to normal, with covid restrictions. Our check-out was smooth and easy and we were out the door quickly and back on the road. We will definitely stay here again if we are in town!

If you're looking for soft beds and hot water, this is the place. No issues with checking in or out. I stayed here with my 4 kids and 2 puppies and we were just fine. Looking for something to eat, there are plenty of food places right across the street.

This is the worst place to ever stay. The staff is rude, they do no charge what the reservation states and argue with youth's, after you show them proof. They allow customers to smoke within the hotel. There was so much weed smoking going on that you would have had to be missing your NOSE to not smell it. The laundry room was filthy. There were so many negatives that I can't remember any positives. THIS PLACE IS JUST HORRIBLE!

Best Western, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Do not pass breakfast after 9am on a Saturday. Never had this kind of experience at a BW. Coffee is just more than terrible. BTW: My room cost is $120+ per night and I'm a Gold member of BW. No mandate masking. Not sure it is a good or bad thing - hope no one got COVID19 from here.

Very Hostile front desk , suite had bathroom you could barely close door and use bathroom in. Overcharged my card even with reservation through best western.com. Avoid if you want good experience. No breakfast or any amenities and had shower curtains up around front desk because they were too cheap for plexiglass

Customer service was mediocre. After inquiring about current capacity, was assured there was plenty of space. I did reserve the room with loyalty points. I am currently at Diamond Select loyalty tier. This stay was for my family of four. I was only able to book a room with a single King Bed and a small sleep-sofa. I asked for two beds and the staff member contacted the manager and was told they did not have any available. Again, this was for a family of four. The paper sack breakfast was almost inedible. The walls were thin and could hear the other people in the next room. At one point, had to call the front desk to report the smell of someone smoking pot in the next room. When asking for extra coffee cups at the front desk, staff member was not wearing a mask or gloves while handling cups, which were also unwrapped. There was an empty glass liquor bottle that remained in the parking lot for the two days we were there, eventually broken, however, never removed. The location is ok, kind of a rough area. This is not consistent with the Best Western experience I have seen in the past. I will not be returning to this location. I will consider other property brands after this experience.

The facility looks new and everything was well cleaned. The buffet breakfast was varied and had all the essential elements. The bed was comfortable and the pillows were varied so you had some choice on support.

Positive:Comfortable stay. Felt safe. Good area. Clean reception and clean room. Everything worked great..toilet, water pressure,mini frig, microwave, tv, internet, cable, lights, etc. No complaints. Nice staff. It is an average hotel. Not brand new but doesn't have that old musty smell or look either. It is nice enough and my family and I enjoyed our stay. We slept good, the beds and pillows were comfortable. Heater and air conditioner both worked well. We used both. Cons: Carpet in room could use a cleaning but not gross either, a bit pricey I think, Continental Breakfast needs a big improvement all around. The best thing on that buffet was the coffee. And somehow need to control the smokers in rooms where they shouldn't be. I was in a non-smoking room but I could smell smoke coming from somewhere. These are the only 2 reasons I didn't rate a 5.

Staff not helpful and not welcoming. The appearance of guest room not as nice as other BW. The bed skirt was so wrinkled and lopsided. This made a very bad presentation. Construction in progress and roof shingles all over parking lot

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Nice place to stay,hotel is close to all restaurants and shopping areas. Staff is extremely friendly and rooms are clean. The complimentary breakfast was good. This is a good place to stay, my family and I have stayed at several places but this is the one we love to stay at when we are on the area.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Traveled from chgo to a funeral and drove straight thru and found this place and turned out it was a great choice for a place to stay peaceful and quiet had a comfortable stay here food was decent will stay again if I'm ever in the area

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The staff was rude and unhelpful. The carpet in our room was wet. Some light bulbs were burned out and they never fixed them while we were there. This place is not a very nice place to stay. Next year when I got to Fort Worth I will stay somewhere else to stay.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I really enjoyed my stay here. The staff were very accommodating including Miss Fallon at the front desk. She made me feel as if I was home with family. Easy easy to get in and out of, and I had parking for my large box truck.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Nice enough place but very poor service by front desk clerk. Best westerns are supposed to greet you when you arrive and when they realize that you are a rewards member or a diamond rewards member they're supposed to thank you and acknowledge your membership, along with offer you the additional bonus points or a bag of snacks. This clerk never greeted me. I handed him my ID and him began checking me in.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

My room was extremely clean, especially the bathroom... that was a big deal for me. Staff was friendly and accommodating. I did have very noisy neighbors but a phone call to the front desk took care of that. I will definitely stay here again if I'm ever in this area and would recommend staying here. Location isn't bad at all, several places to eat nearby and even my gym was just a few blocks away. Parking lot was well lit and felt secure.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Dont stay in a room were they have rented a room to a bunch of teenagers having a party all night, and the night help was no help at all and rude. other than that the hotel was very pretty and nice location. the lady that check us and the other lady that checked us in was great. but the night lady wanted me to get dressed and go up and down the hall to see where the party was so i could let her know whick room...

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Very nice property with a variety of dining choices close by. Room was spacious and comfortable. the lighting was some of the best for any hotel I've stayed at. Breakfast was adequate but not exceptional.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

I love this hotel. I routinely stay here when I am in the area visiting relatives. It's always clean, safe and staff is awesome. I rarely have had a problem, but if I do, the issue is fixed immediately.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

This is a great place to stay! I always stay at this location and I'm never disappointed. The staff is friendly and helpful. The rooms are nice and cozy. They have a good variety of breakfast foods. The food is always warm and fresh and they have plenty!

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

My family and I took a weekend trip to the Ft. Worth area. We had stayed at this hotel before and liked it, so decided to stay again. This hotel is nice and clean. Love the high ceilings in the 1st floor rooms! Only 20 minutes from Six Flags, and a great price!

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Within minutes of arriving into room noticed Bathroom door hinge screws loose and door sagging unable to properly close. Called front dest with short time technician arrived and attemted to tichten screws with small common screwdriver into Phillip's screws. We left for several hours and discovered door hinge with same issue. We noted that screws could be pushed in with fingers however holes were to large for screw or too short. As it was late we reported problem in morning. Staff indicated they would get repaired. Upon return from day out no action was taken. Contacted desk they indicated repairman did not come in. Day 3 no action was taken. To use the door ro restroom we had to lift weight of door in order to properly close of open. Night 3 at Hotel: Came in late (8-9PM) and experience loud noise, yelling, laughter, jumping from room next door. Noise subsided as occupants left for a time. About 11:30 to Midnight noise returned and intensified. We were hoping they would settle down for the night. Did not happen I called Reception desk just before 1AM to complain and was asked if I wanted to change room. I informed attendant they should move the noisy occupants, not us. At 1:30 I called again attendant indicated Police were notified and were in Hotel. It was after 2AM before noise subsided or they left. Definitely did NOT get a good night sleep.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We have used this hotel 3 times in the last 6 years. This year the hotel is falling apart. Hole in walls water leaks in when it rains and mold infested rooms. I have asthma so not safe to stay in rooms with mold. We had room 310 first this room has mold on the growing on the walls and in the windows. Room 329 had some mold and water leaks over the ac unit when it rained pluss the electrical outlet switch is super scary. Been in contact with the main office about the safety problems in this hotel. They refunded us for 1 night. Witch we feel is way to little. We stay for 6 days and I got suck and still am sick most likely because of the mold. My lungs hurt and I have trouble breathing. Key cards never worked. So I would us my money somewhere else. As will we from now on.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We had a track meet event in the area. It was very convenient and multiple food restaurants at walking distance from the hotel. The employee greet you as you walk into the hotel. The service and place was all around great.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We appreciate your time for the review Ms. Danielle. Thank you for being a loyal member. We hope we get the opportunity to serve you yet again!

I want to bring some praise to Keisha who works the check in desk. She is always the most welcoming, nicest and helpful person you could ever meet. Thank you Keisha for the great job that you do every time I visit your hotel.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you so much for taking your time to go ahead and give both the team and Keisha credit for all the hard work she puts in. We are looking forward to see you soon.

This is an excellent hotel. The staff were helpful, the room was great and the breakfast was delicious It was easy to find and in a beautiful quiet setting which is rare in a large town like Fort Worth.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for your response. it helps us reflect the values we believe in with customer service and satisfaction. I am happy that my staff could offer such a service. We are looking forward to see you soon.

The hotel is located near many restaurants and shopping is close by as well. The rooms are clean and welcoming. The staff is very friendly and helpful. Also, Best Western has a rewards programs that is amazing! You can earn points for flyer miles or other cool gifts. After you reach a certain customer ststus you get extra special treatment! I must say, if you need to stay at a motel, your best bet - Best Western!

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Asmita Patel Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

We spent 5 nights in the hotel, along with our grandids. On the day we were due to check in, the hotel called me to go over my reservation and see if I had any last minute questions. This excellent service continued throughout our stay- on our next to the last day our 4-year-old granddaughter vomited profusely all over the hotel lobby and the hallway back to our room. The front desk staff leapt into action with warm, wet towels and bottles of cold water. They assured us that they would clean up the mess and that we should focus on our granddaughter. Sadly, there were signs of economizing throughout the hotel that affected the comfort level. I was in a wheelchair when we visited and needed to use the lift to get into and out of the indoor pool, but they didn't have the batteries loaded into the lift. We asked several times at the front desk and finally got them to bring one battery so I had a choice between being lifted into the pool or being lifted into the hot tub. Also, although the pool was heated, they didn't turn the heater on all the time. They would turn it on for a few minutes at a time every 10-15 minutes or so. This meant the water in the pool stayed pretty cold because it didn't have time to heat up al the way before it would shut off again. While the service was excellent, we would not stay there again because of these obvious economies and others, we probably won't stay there again.

Horrible service from Manager on down. Marijuana was being smoked in rooms on the 2nd floor and hallway. Scary people walking around because of a loud party downstairs that we were not made aware prior to our stay. Called front desk, he did nothing, I threatened to call Police 911, I should have once someone approached our girls bball team. Rooms dirty, bathroom mold. And the manager just said "sorry, we can give you some reward points that equate to 1/2 a nights stay at best. Will never stay at a Best Western again, especially not this one. In addition, the cost was better at other hotels as well.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The hotel is great. The location is easy access from i20 highway. The breakfast was yummy. The room was completely sanitized and the internet speed was fast for the business purpose. The front desk staff was so friendly.

Best W, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You, Mr. Pramishan, Your satisfaction is our top priority. we hope we get the opportunity to serve you again.

The suite was great for our family to have extra room to crash after running between Six Flags roller coasters all day. I wish the pool was open but understand it is still Texas' off season for outdoor. Plenty of restaurants nearby and easy access to I-20.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Great staff. Breakfast was great also. Only issue we experienced was cleanliness/maintenance of the restroom. We found hair in several places in the restroom, and the shower had low water pressure. Overall, comfortable stay.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Western was a good hotel the rooms were nice and clean. The only thing I didn't like was the breakfast. The breakfast was really nasty. Other than that everything was pretty great. Wish there was an inside pool.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Stayed at the Best Western Plus in Fort Worth Forest Hills. The room was comfortable and clean. The cost was reasonable and the breakfast in the morning offered a lot of variety from omelettes to bacon to Canadian bacon to waffles to roasted potatoes. I would recommend staying at this hotel.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You for choosing us. Your satisfaction and view means a lot to us. We hope we see you very soon..

The staff at this hotel are amazing. Thank you Mrs Alex for everything. Clean rooms, everything work. Excellent breakfast. Fitness center clean and work. Wifi working . Guest laundry Secure location, great parking

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You! We very much appreciate your response. We are glad that we could serve you for your pleasant stay. We will be delighted to serve you again. We hope you will keep faith in us and always stay with us.

This hotel is really AWESOME. The entire hotel was neat and clean and full of hygiene. Staff at front desk is very cooperative and helping. This place has various amenities for guest like the fitness centre, business centre, sundry shop, guest laundry etc. They served hot and delicious breakfast. I strongly recommend this hotel because it's the best hotel in that entire region.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You Mr. Siddharth. We very much appreciate your response. We are glad that you like our hotel and its amenities. We will be delighted to serve you again. We hope you will keep faith in us and always stay with us.

Very beautiful hotel , great location of the I20 Parking lot was clean, lobby and breakfast area were very clean, breakfast was great had hot breakfast room was nice and clean, great internet , I had pleasant stay.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You, We very much appreciate your response. We are glad that you like our hotel and its amenities. We will be delighted to serve you again. We hope you will keep faith in us and always stay with us.

Nice hotel. Nice room, good bed and everything not to small.Hotel is not surrounded nu restaurants so thatst a bit of a problem. Special of need to eat.Typicaly American breakfast on plastic boards and cups. No metal or glass, all plastic.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 817-293-1667. Sincerely, Asmita Patel Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I usually stay in Best Westerns cause I'm a rewards member and this hotel by far was one of the nicest I've stayed in. Parking lot was clean, lobby and breakfast area were very clean, breakfast was good, rooms were the cleanest I've seen in a long time. Management must be doing a good job of running this hotel

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Waited for 10 minutes for someone to check me in. Guy finally shows up and asks if I need something. I'm like, how bout a room? Room was gross. Couch had pee stains all over it. When I complained they handed me sheets and said to cover it. Check out had horrible attitude.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I stay in this hotel for a period of 7 days. It is a nice hotel and good staff. Isaha was nice person in the front desk. My only discomfort was the beds. They are very hard. I had to sleep in the pull of bed by the 3 or 4 night.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing our survey. Your feedback is appreciated.

I stayed at this hotel for 10 days in September. Staff is very friendly and helpful. Room was clean and very comfortable. Good selection of hot and cold breakfast items, set up neat and clean.I also used the gym which was clean and well equipped. I will definitely chose this hotel again.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing our survey. Your feedback is appreciated. Management Staff

I recently stayed in the same city up the road and the hotel was terrible and the price was higher than Best Western, so I didn't expect much from this stay. I was pleasantly surprised! The staff was great, the beds were clean and comfortable. Breakfast offered a nice variety for my family.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The exterior of the hotel is quite deceiving. My room was not very clean, stains on the carpet, walls and curtains. The grout in tub area was chipped and crumbling, and could use some serious attention. I will not stay at this hotel again nor recommend to others. I will say the staff was nice, the breakfast (minus the fake eggs) was an added plus and the wifi was sufficient.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Asmita Patel Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I stayed here for 4 nights with 2 rooms (one for myself & one for my brother). The Customer Service at the front desk was TOP NOTCH, as all employees we interacted with were friendly, nice & usually went above & beyond in their customer service. This included the cleaning ladies, who were extremely nice too! Rooms were nice, clean and A/C was WONDERFUL, as they got really cold at times. Admittedly, there were a few little inconveniences in my room (not my brother's room), but nothing that would keep me from returning. Overall, the rooms were nice, clean & more than served their purpose. Even the fridge worked really well! My only

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Hi Deb, Just wanted to thank you for your review and glad to hear you enjoyed your stay with us. We hope you will choose us on your next trip in the area.

We went to this hotel I booked 2 rooms for two nights for our fourth of July vacation I checked in about 3pm and told the front desk lady aysa we were having a bbq at my aunt's house who lived up the road I went in one room to put a few things up room looked ok so we came back to the hotel about 9pm so we could take a shower and go to downtown ft worth to see the fireworks my 12 year old daughter went to her room to lay down and when she opened the let out couch a condom fell out so my wife went to the front desk and told the lady and asked to be moved or clean the room she got really loud saying it was from us and we stated you have cameras check them and you will see nobody's been in that room till just now well she didn't like that so she argued and at that time my wife started to record her she was very made and called the police on my wife well they showed up said we were in the right and they went and "cleaned" the room the next day the manager apologized to my wife but the girl at the front desk needs to be let go I dont know if there family but i do know it was unprofessional if you work in customer service learn exactly what that means

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

I haven't stayed at a Best Western Hotel in many years, however, I know they've redesigned their hotel line and the BW Plus is their upper-end hotel. With an advance reservation for multiple nights I was able to get a good rate compared to nearby hotels. The hotel is conveniently located along I-20; 8 miles from Arlington, 1-15 miles from everything in Fort Worth, lots of shopping and restaurants. It has a modern, warm/friendly décor. My room was a king suite on the 3rd floor- very spacious, everything worked well (AC kept me comfortably cool in record Texas heat), it was clean and welcoming. The housekeeping staff get a gold star from me. The 3 people who took care of my room were friendly, efficient, accommodating and respectful of my time/privacy. The hotel pool & hot tub are outdoor. They were clean but their ADA chairs appeared to need repair. Breakfast was "OK"....the usual hotel breakfast of biscuits & gravy/eggs/potatoes; yogurt, juice coffee, cereal. I have no complaints & they were quick to keep tables clean and didn't run people off just because breakfast time was up. Laundry room: I would like to see them give more attention to this as it was a busy room with families and various athletes staying at the hotel. They need every washer/dryer functioning; room is large and amazingly cool for a laundry room. Fitness Room: Needs some maintenance on a couple pieces of equipment but its a decent set-up and its 24 hr. Hotel front doors lock overnight for added security (room key needed then). The staff at the front desk were friendly and very helpful. I really liked this hotel and plan to return.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Our room was very clean and the bed was very comfortable. We stayed on a busy Sat night passing through Fort Worth. The breakfast was good with the usual Best Western fare. We liked the non dairy options also available.

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

Hotel was good enough. Room was clean and comfortable. However the elevator smelled so bad I could hardly stand it. The breakfast staff put breakfast up early and was taking it off the table as guest were trying to make breakfast. She locked the refrigerator! Also check out staff was eating breakfast and watching TV while people waited at the desk to check out.

Best W, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Samantha I Hosea, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 817-293-1667. Sincerely, Tony Sawyer Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

We were in the area for my birthday. First of all, the pillow top mattress was as comfy as a sheet of plywood with a thin bed sheet covering it. I can't sleep on a hard mattress due to shoulder issues that's why we booked this hotel! Secondly, my husband slipped while taking a shower due to some residue on the tub; hopefully from the cleaning staff. We called the front desk. The guy on duty said he'd call right back but never called. Saturday morning I talked to the front desk clerk who said she'd have someone call; no one has called us or checked on my husband. Also, the door to our room had enough of a gap between it and the door frame that you could actually see into the hallway! Not impressed with the quality of the hotel or the customer service. Will not be back.

Best W, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, we apologize that our mattress did not meet your expectations. I will speak with house keeping about the issue that you had with the shower, and will address the door issue. If I can provide any assistance, please don't hesitate to contact me directly at 817-293-1667. Sincerely, Tony Sawyer General Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Had a wonderful experience at this Best Western. Nice and quiet. Staff very nice and friendly. Breakfast left something to be desired, but otherwise everything was great. Will stay there again next time in town.

Best W, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Terri, Thank you so much for taking the time to leave us your review. We hope to see you on your next trip to the Forest Hill area.

It was an exceptionally great stay! The personnel were fantastic. The entire hotel was beautiful & clean. The room was large, comfortable, clean, quiet and inviting. Bed and pillows awesome. WIFI great

Best W, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

This was a wonderful place to stay while visiting family over Christmas. My son really likes Best Western because of the breakfast and the gym area. It meets all our needs when we travel and it is a relaxing atmosphere. It was quiet and peaceful.

Best W, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us and look forward to seeing you on your next trip to the area.

Very good hotel to stay in, good food options, quiet area, and friendly staffing to help guide you to places. I would highly recommend you to stay at this hotel. Rooms are clean, staff friendly, and great location.

Excellent in every area! We were greeted by very polite and professional people. The check in was quick and properly done., the room was spacious and comfortable. The breakfast was exceptional. the check our was easy. Thanks for great service

Nice, newer hotel. Rooms were clean, beds comfortable, easy access from the highway and great breakfast. Loved the bacon. Nice employees at the check in/out desk. Wonderful stay. Would definitely stay there again.

It was in a quite neighborhood located close to a major highway and also a major restaurant. It was beautiful. I liked and enjoyed the stay.I could not ask for a better place to stay. I would recommend it to everyone.

Very pleasant hotel centrally located in Ft Worth area. All employees were very pleasant and helpful. The breakfast was will maintained and kept full. Love the way the egg options were presented as either a small cheese omelet or hard cook to make your own "Mcmuffin".

Reasonable price for the room and amenities. Was given good price for additional night which was less than my online reservation for the initial stay. Location was good for our trips around the area. Furniture was in good condition. Bed was a little high for my wife to get into.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We would like to thank you for taking the time to leave us a review. We hope to see you on your next trip to the area.

The regular price was better than my AARP discounted price for a 2-night stay. The staff, breakfast options, and being conveniently located by several food options in walking distance was a plus as well. The hotel is fairly new and it is kept up very well. I highly recommend this hotel as affordable and nice if that is what you are looking for.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Thank you, Tony S.

I was impressed with the outside appearance of the hotel as it looks very new. The lobby was impressive and smelled very clean when we entered. I reserved two rooms - one with double queen beds and one with a king, but got two double queen rooms but this wasn't an issue so no harm no foul. The rooms were decent and the AC was temp controlled on the wall rather than the ac unit itself which was nice (they seem to be more effective this way). After waking the first morning, I noticed black mold in the bathroom. Not in a small, dark corner on the floor, but right there in the middle of the wall near the light fixture! This mold was probably there because there was no exhaust fan in the bathroom, so all the steam just builds up and has no release. I was very disappointed with the mold situation, but didn't have time or energy to deal with it at the hotel level (I was in town 72 hours for a wedding) so my plan was to deal with it later. Also, the door to the hallway wasn't sealed, so light all around the door peeked into the room - again not a big deal - except for when a bunch of families decided to run back and forth yelling at the top of their lungs at 11:30 at night. The fridge smelled of old take-out and the carpet was pretty nasty looking, but the beds were decent, and sheets and towels seemed clean. I wanted to really love this place, as I almost exclusively stay at BW Plus, but I'm thinking I'm going to have to rethink that decision based on this stay alone. In my opinion, black mold is never ok and very dangerous for guests. I will be reaching out to corporate to follow up.

The location of this motel is perfect for our family needs. Of the motels in The area we like this one the best because it is clean and the staff is excellent. Unfortunately even though it's a relatively new property it appears to be getting a little tired already. I think it just gets a lot of use.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. We hope to see you on your next trip to the area.

Reservation requests not upheld. Booked two rooms and requested them to be together as I'm on crutches and needed additional help. Requested this online and called to verify. But front desk said no notes of me ever calling so basically called me a liar. Poor service and won't be back.

BestWesternHotels, Corporate at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

This hotel is it. Look no further. Jacuzzi suite was fabulous. Employees were extremely helpful and took care of our every need with the exception of a crib. Make sure to reserve a crib if needed as they only have 1available.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We greatly appreciate you taking the time to give us feedback on your reccent stay with us. We look forward to seeing you again on your next trip to the area.

Not one of the better BW properties we have stayed in as a Platinum Lever Member. Noisy A/C unit with bed too close to same. Guests in PJs at dinning room taking loads of food on paper plates to rooms. We later found food in elevator. Doggy friendly Inn had dog jumping up on us in elevator. Guest with dog probably fed doggy with entire plate full of bacon he took up in elevator. Strip of same in elevator in AM and still there in PM upon our return to hotel. Kids in the business center playing video games and dropping snack crumbs all over floor. No printer in business center to print out boarding passes for flight. Hard couch in so called Suite. Sticky tables in dinning room went with no cleaning of sticky syrup from waffles. Room was cleaned well and we left tip for gal. We're old and still believe in tipping service people who work for peanuts. Won't be back, ever.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We are sorry to hear that you did not enjoy your stay with us. We diinitely will use your feedback to address the issue you have brought to our attention. We hope you will give us another chance if you are in the area again.

There is nothing special about this area, a number of fast food and gas stations, but hand for the freeway. The place is clean and tidy outside also was the reception area. Check inn was quick and the room as booked. Hair dryer was missing from the room, front desk had one up to the room very quick. The room was clean and tidy both nights of our stay. Breakfast was your normal BW breakfast. Staff were very Pleasant. The hotel is starting to look a little warn A quiet night and a good sleep, so the bed must have been good.

Tony S, General Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
John, We greatly appreciate you taking the time to review you last visit with us. We hope to see you again on your next trip to the area.

We stayed here a month or so ago and liked it enough to come back a second time. Bed was comfy and the room was good. Internet worked great. Not the best neighborhood but location was good for what we were needing. Staff very helpful! Breakfast was about what you would expect. I am pretty sure that there were a lot of people staying here who were displaced from the Hurrricanes that hit south Texas.

Great hotel and experience. Easy access to the highway. Friendly staff and comfortable beds, very spacious rooms. Breakfast was pretty decent. Clean and newly built hotel. Great rates and very peaceful stay.

, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for your review and look forward to seeing you on your next trip to the area.

Emergency Stay due to son in icu. Not a planned stay at all. Overall good stay. Not the cleanest room. Housekeeping needs to make sure they check the inside of coffee pots better and dust the lamps and phones and clean the sinks better

, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tony Sawyer Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

Clean facility, easy highway access. Good food near by and easy to access, as well as a Starbucks less than 5 minutes away. Friendly staff, easy check in and out. We enjoyed our stay, would stay here again.

, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tony Sawyer Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

I loved everything. The gentleman who helped me from front desk was the best. I didn't get his name but both days I stayed (August 4-6) he was working the 3 p.m. to 11 p.m. I will stay here from now on. Good breakfasts and a beautiful hotel. They have a beautiful banquet room so if you go with young kids ask for a room on the opposite side. I have no complaints. This was my first pleasant stay in Fort Worth. Thank youb Best Western Plus Forest Hill.

, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tony Sawyer Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

This hotel refused to help me extend my stay using points. Reservation number stated they could override so that I could stay using points. Manager refused. Will never stay here again. Our previous stay the pool was full of ants.

, Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 817-293-1667. Sincerely, Tony Sawyer Front Office Manager Best Western Plus Fort Worth Forest Hill Inn & Suites

The conference room was nice but, I think we should have som type of discount for the room since we did book several rooms for at least two to three nights there. They would not include the use of the projector or microphone.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Mrs. Niblett, On behalf of our entire staff, we are sorry you were not completely satisfied. We try to make every quest experience the best as possible. We greatly appreciate your business and hope you do understand that the additional items for the meeting rooms are at an additional cost. Also, looking at your reservation we did discount the group rooms for our normal room rate as agreed upon. Again, thank you for your review and your support of our Hotel. We look forward to seeing you again. If there is anything I can do for you, please reach out to me at 817-293-1667. Tony

GREAT hotel. VERY clean. VERY friendly. VERY convenient. Worth every single penny which wasn't much compared to other hotels in the area. I have stayed in this hotel a few times now and find that I always go back due to my positive experiences. GREAT choice!

our stay was great all staff were pleasant and very helpful we my husband and grandkids came to fort worth for a math conference CAMT at the convention center. I had a great stay, swimming pool was very clean laundry room was a great conditions Breakfast for the three nights we stayed was superb Thank you

We spent 2 nights at this hotel and the overall experience was great. Love the hot or cold breakfast. The hotel staff that we dealt with were very nice. I would recommend this hotel to anyone who needs to be in the Fort Worth area. It is a block off the main highway so it is nice and quiet at night.

This hotel had a very attentive check-in/out clerk, clean room and comfortable bed. It is very accessible to interstate, as well as restaurants. We have stayed at this particular hotel three times in the past 4 months and will be staying again next week for one night.

We had a terrific stay, as usual! Really can't miss with Best Western hotels, because they provide consistent and reliable quality of accommodations and service! We got a huge room with refrigerator, microwave, and sitting chair. Wi-Fi was easy and our view was terrific! The breakfast was awesome! As usual! Very extensive breakfast! The service is great - immediate attention and professionalism and well as very courteous and helpful staff! can't wait for our next trip - we try to use Best Western every time!

Great front desk young man! He checked me in and out and he was very helpful as well as personable. Personally went up to help me get my card to open the door. I checked in late at night and the following morning they gave me an extra 45 minutes to check out.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

Zero insulation so you hear everything in the hall. Half the lights in the hall are flashing so it looks like a seedy hotel. Night desk staff were completely useless. Hotel was somehow out of bedding for the pullout beds so our kids had no blankets the first night. The pullout bed felt like it was 10 years old with how lumpy it was. Stains all over the carpet, paint peeling off the wall near the window. Never stayed in a BW this bad before.

BestWesternHotels, Corporate at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

This is a nice quite place to get some rest when you have had a long day an need to unwind I will be returning thanks to all the staff of this location on a job well done next time I will stay longer.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

They tried to charge me twice for my stay. The staff could barely speak english they were very rude and did not know what they were doing. This was the biggest joke of a hotal. We had problems the whole time we were there. The rooms were clean but very noisey. It was the worse hotel stay ever. I will never stay there again.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Melinda W, Thank you for the review. We are extremely sorry that your experience and your stay with us was not as anticipated.

Very good stay. Clean and spacious room. Made last minute reservation and was accommodated. Easy to get to. A wide variety of restaurants in close proximity to motel. Also was located close to friend that I was visiting. Excellent stay and trip.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you C6365INgarym for this very nice feedback and review. We are thrilled you enjoyed the beds, nice amenities, and the quiet. We look forward to your return.

Was passing through the area on a cross country move. Have tried to stay at Best Western's in the past, and wasn't disappointed this time. Would certainly stay at this one again if passing through the area.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

The hotel looks fairly new the exterior and interior of the hotel looks well maintained. When you walk into the room it smells and looks clean. The only issue I had was if you look behind the night stands in the room by the bed it is super dusty like if they haven't pulled them out in a very long time. The breakfast not great but ok. There were a few items missing like bowls for the cereal were nowhere to be found and the breakfast attendant was only focusing on cooking one certain item and was not checking what else needing to be cooked. My only other issue was when I made my reservation I used one card so when I went to check in I told the young lady working the front desk that I was going to use a different card. When I got my bank statement she had charged the car I did not want charged. I called the hotel and they took care of this issue immediately.

Found this location on Best Western web site. Reviews were honest and forthright. We were pleased with stay and service was excellent. We would stay here again. Very friendly staff.great breakfast. Room was clean and comfortable.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

I checked in on Friday, went to the room and the room had mold. Went back to the desk and was given a key to check on a room. They were not certain if the room was cleaned. The room was cleaned but not vacuumed. I had to take a very early flight on Sunday morning and requested a wakeup call twice for 12:30am. I did not receive a call, woke up late and could not take a shower. Had to rush in order to not miss a flight. The desk clerk saw on a piece of paper that I placed the request, mentioned that the other desk clerk does not know how to enter a call. He assured me that the manager will call me. It is one week later and still no call.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Was not offered a snack or beverage as a diamond reward status. The room was dirty, floor was not vacuumed, the towel holder kept falling of the wall, urine was on the floor around the toilet. My wife noticed this in the morning due to our late check-in, I've stayed at that location before and have never experienced these issues, I will give this location another chance to retain me as a customer in the future.

Stayed after our visit to the Ft Worth zoo. My two kids (3+5) enjoyed the swimming pool- even though it was freeeeezing! Rooms were very clean, good breakfast options and 24/7 coffee. Friendly staff. Great visit!

This hotel is nice!!!! Really clean and comfortable rooms. Friendly and knowledgeable staff on site. I definitely would stay here again. Highly recommended. They serve breakfast early in the morning but we didn't stay to check it out. Family oriented.

, Front Office Manager at Best Western Plus Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback

Hotel was clean. Beds were comfortable and clean. Check in was poor because the young lady and I had a hard time understanding each other, Breakfast was cold and no staff to refill items! TV and internet worked as desired. Amenities in room were ok and the hair dryer still had the wall mount attached to it from previous placement on the wall! Hard to use with this thing attached !

, Front Office Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thanks for staying with us. We appreciate your feedback! Asmita Patel

Spoke with Mario before I came and he said he would price match w/ Hampton inn but when I got there another rep wouldnt. Had me wait til next morning when Mario came but still would not match prior night price.

, Front Office Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
I am glade that we were able to match the price for one night. We are really sorry that we were not able to match the price for second night. Thank you so much for survey. We will try our best to satisfy your next stay. Asmita Patel Best Western Plus Forest Hill

Staff was polite, courteous, and helpful during our stay. The rooms were comfortable and everything worked as expected. We had breakfast in the morning and there was a good selection of items to choose from. The hotel bed was comfortable and clean. I would recommend it to people who need a nice place to stay when in the area.

, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

I enjoyed my stay I love the way the manager made us feel welcome I love the way the beds felt I like the way that everything was cleaning the only thing that I didn't like is that they only breakfast with pork they didn't substitute other things like turkey bacon or sausage

We stayed during a soccer tournament. Great for families as the beds are both king size. Lots of space to spread out room for the kids. Beds were nice and comfortable. Breakfast was the normal Hotel breakfast nothing exceptional. Would stay here again.

We had had a couple of so so BW's on this trip but this hotel was great. If its not new it is at least well looked after. The breakfast was better than some of the others also. We had an excellent (quiet) sleep. The gentleman behind the desk (manager?) was wonderful and helpful. There was nothing to complain about and the stay is worth the cash.

The staff was friendly. Rooms were clean. Good internet and cable. Breakfast had a good variety. This was a last minute booking. We would stay here again. We got more than we expected for the price. Lots of places to eat around hotel.

, Front Office Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Monica, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8172931667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Asmita Patel Front Office Manager BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

We stayed here because it was close to where our daughter lives in Fort Worth. It was easy to get to. There were places to eat nearby. At check in we tried to use 3 - $50 Best Western gift cards we had earned. No one knew how to put them into the system to credit our bill until the last morning and there was never a manager around. But it ended okay! Our room was nice except there were a couple of stains on the carpet and the bathroom door was hard to shut. They had a full breakfast and it was good. Wifi was very slow. The gym could use another treadmill as well as wipes to clean equipment. The price was average. We would stay here again.

, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 10% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 8172931667. Sincerely, Asmita Patel Front Office Manager BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

The new management is very unprofessional. I booked this hotel for my wedding prior to the new owners taking over. Everything was fine until they took over and all I have been given is lies and run around. The day of my wedding I did not get the honeymoon suite as I was told they were booked and the suite they had for me was a regular king suite, its my wedding day why would I want a regular king suite. I never was accommodated for that inconvenience. The manager was out of town this weekend and called me to ask how everything was going, I advised him of the mishap with our suite and he just said he apologize again no accommodation at all. Then after my wedding, me my husband and 8 of my family members stayed to help clean up. As the policy is you get a $150 deposit back for cleaning afterwards and cleaning consist of putting all tables chairs back and removing all trash and your belongings and that is exactly what we did. 4 days after my wedding I called to inquire about the deposit and he said the rooms were not clean I advised him not true and ask for the number to corporate he said corporate has nothing to do with this. I find the number to corporate myself and filed a complaint, as of today they are saying case is closed the hotel manager has contacted my husband and notified him of no refund due to non cleaning and I advised that is not true the hotel does not even have my husband information. As this point i am contacting the CEO and anyone that can resolve this because now it is not about the deposit it about the lies and unprofessionalism. I talk to rep for the CEO and now she says hotel says there was cake and throw up on the floor. I said he continues to add stuff and that is unprofessional he should just give a detailed list of what was not cleaned but instead that would be more professional. I advise her I will not let this go due to it is very unprofessional how the hotel manger has handles this issue.

Stay two nights, over the weekend. Booked directly on the BW website for the discounted prepaid offer. Check in was easy without problems. Room clean Noise: AWFUL but not off putting. Had a room over the conference center. There was a wedding reception on Saturday Night and the music vibrated the wall and we could here the MC at times. Stayed up until 11 and the music was still going. Fell asleep and wasn't awakened by any further music. Sunday Morning there must of been some church service going on in the conference room because there was a lot of noise coming from the wall again. Didn't last long, maybe an hour and a half and we were already up when the noise started so it really didn't bother us. Could hear people talking in the stairs. FLOORS: Horrible stabilization! Sounded like a herd of elephants were upstairs! We heard every jump and step the people above us took. Must of been kids playing but still, shouldn't hear/feel foot step vibrations in a hotel. Check out: Concerning. They had my room connected to another room for charges! Had to make the desk clerk check again when she slipped and told me the charges for the other room were already taken cared of. I only booked one room! So far nothing is showing up on me credit card, but it's only been two days since I checked out. Breakfast: Small spread but covers the basics: eggs, bread, cereal, make your own waffles, coffee and juice. You get a decent meal to start your day, And there's an attendant to make sure nothing runs out.

, Front Office Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8172931667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Asmita Patel Front Office Manager BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

This facility provides easy access to on/off ramps from I-20 East/West travel. The hotel is a bit pricy but the hospitality and service more than make up the difference in pricing. The room was neat, clean, spacious and the beds were very comfortable. Breakfast is available and for the most part the selection of entries were satisfactory, however, I would hope attention to detail would lead the owner to improve the quality of the gravy for the biscuits. There need to be sausage added to give flavor and body. Nonetheless, I recommend this hotel as a facility worth your consideration if your planned travel include the Dallas/Fort Worth area.

, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8172931667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jonathan Fairfax General Manager BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

When I arrived at this hotel at night, I was scared to get out of the vehicle because the property was very dark and there a lot of truckers there. The sheets did not smell clean at all. I was scheduled to stay there for 3 nights but checked out after the first night.

, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8172931667. Sincerely, Asmita Patel Front Office Manager BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

The rooms were nice and big. Very clean. I enjoyed my stay and will stay again. The only issue that is had was when breakfast on Sunday morning. There wasn't any food out in a timely manner. I understand that it was due to someone calling off, but over all it was an enjoyable stay.

Room was clean, bed very comfortable, AC worked great. Check out was horrible. We stood at the counter for a long time while 2 employees just walked by and never acknowledged us. Breakfast was a joke and I know not to expect much at these. No eggs, no meat, only one piece of fruit.

The Front desk clerk was awesome! Her name was Vigita, I hope I spelled her name right. She was very kind and helpful, front desk are the first people you see, so I was very impressed with her. The housekeeping was great too. We were on the third floor, when we left for the day they came in and cleaned our room to perfection. Loved my stay at this hotel, can't wait to visit again.

This hotel was close to the dr. so we stayed here overnight. The breakfast was good and the pool was nice (small though). No complaints! The rooms were very nice, clean, and the beds were comfortable.

Asmita P, Front Office Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 817-293-1667. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BEST WESTERN Plus Fort Worth Forest Hill Inn & Suites

family enjoyed the hotel and amenities. Pool area needs more shaded areas. Hotel staff was inexperienced, check in and house keeping was not helpful. Breakfast bar ran out of some food items before 8:30am

Asmita P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I was down for a business trip this hotel had booked me reservation while i was on my way into town. The check in with fast, staff was immediately knowledgeable about locations of where I needed to go breakfast was outstanding hot and fresh start to a good morning. Thank you for a wonderful stay

We stopped here around 2am looking for a room to stay at since all the other hotels we tried were fully booked for the night. As soon as we asked if they had a room the employee at the hotel gave us a room even though his system was currently down. We were offered a late checkout as well. When we entered the room there was a bathtub in the room and one in the bathroom. The television had cable with awesome shows even though it only had a few Channels. The radio did turn on by itself while my husband and I tried to sleep which scared us but other than that we had no issues with staying here. Would stay here again.

Staff very nice, helpful and pleasant; had to ask front desk clerk for driving directions when got off on wrong freeway exit. she answered my questions and explained very patiently. Breakfast was hot and there were other varieties. Bed was comfortable and room was clean and nice.

Had no problem finding hotel. Check in was quick and without delay. Room was very comfortable and had a very good rest. Breakfast was good with a veriaty of cereals, breads, and waffle mix. Assorted coffee and juices.

This is truly most needed lodging for me. I have never seen in past like this inn. Great administration, Rooms are exceptionally pleasant and immaculate. Staff is great and inviting. There sustenance thing is fabulous like breakfast was so amazing. Area is exceptionally decent. I am truly delighted in.

I will start by saying the rooms were nice and clean. The staff was excellent. My great disappointment was when I got home and unpacked. Through my own carelessness I I had left a sliver charm bracelet that was full of charms. Not only was it very expensive, it had great sentimental value. I had worn it on Friday night and took it off when we returned to hotel. Checked out on Saturday morning. Had a long trip home so unpacked on Sunday morning to find it missing. My thought was oh I left it at hotel, called immediately and was told nothing had been turned in. On Monday called and asked for manager who was not in. Wanted me to leave a message so I did and asked for manager to contact person who cleaned the room on Saturday morning. They said someone would call back, But they did not. My point is be very careful when you leave because you will not get anything back that is left behind. I expect honesty. After checking all avenues this appears to be the only place it could have been left. If I am wrong I sincerely apologize. Have stayed at BW many times. If not wrong would have at least expected a call. Would have given a great rating for value but with loss this room cost me dearly.

The staff at this location were some of the friendliest people I've dealt with in awhile. They were helpful with directions getting me to where I needed to go and this location is Great for all directions of this area. Highly recommend them to anyone and the price was excellent! Thanks for everything, Diane

Great place to stay and very nice staff. Pool was relaxing with hot tub right there. The free breakfast was hot and fresh with good coffee and snacks. The fitness room had 4 different machines and free weights galore.

This inn is spotless, the general population that work their are exceptionally proficient, accommodating and decent. The pool and hot tub are magnificent. We adored the informal lodging! The shower was hot and consistent! The breakfast was magnificent. They had great espresso in the breakfast zone. I don't think breakfast is served until 6 however we were up at 5am and breakfast was out and hot. We were happy to have something to eat following an unpleasant night! Thank the great individuals that oversee and deal with the office for us!

We came to visit family and the hotel was clean, beds were comfortable and the staff were nice. The hotel was located near fast food restaurants and was very close to our family. We enjoyed our stay here.

There was a horrible stench in elevator cross between sewage and natural gas - roof leaking thru lights in lobby - pool secluded - security was an issue for us - didn't feel that safe. Not happy at all and this is a fairly new property. We were supposed to stay all week- checked out after one night - could not handle the odor and another guest said it was there two weeks previously when he was there. Totally unacceptable.

Checked in to two rooms during a family visit to the area. Usually stay at a different BW when in the area - but that was full. This BW was very nice looking when we drove. Booked two rooms. Elevator had a sickening stench - smell like sewage. Both rooms had odors of different types. Thermostat in one room didn't work. Leak in several places in the ceiling of lobby.

I stay here a number of times and they never disappoint us. Bed was very comfy and It was a very pretty location and clean also. Breakfast was good. Staff was excellent every time give very good service. It is awesome. Thanks

In view of past Tripadvisor surveys we took a risk and were enjoyably astounded. The quaint little inn were agreeable, and the administration/proprietor was exceptionally useful. We would have given it a higher evaluation had the breakfast been somewhat more than grain, juice, fixed biscuits and espresso. We would prescribe the BEST WESTERN PLUS Fort Worth Forest Hill Inn!

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for coming to our hotel.

The actual hotel is in great condition. However, our experience with the staff and an incident was enough. 1.) After paying to rent a crib for my child, we took baggage to our room. I called down to see if someone could bring us the crib. They said, "Oh, we didn't know if you wanted to use it." 2.) Staff told me Owner is a stickler for letting people use extra pillows. I told them we had children staying in the room and just needed two extra pillows. Staff seemed aggravated at my request. They had to call the manager in order for me to get two extra pillows. 3.) At our arrival, we smelled a very strong scent that made us all queezy. We walked back outside to grab bags after check in. My wife stayed inside and watched a service man simply pour a bucket of Clorox bleach down the elevator shaft. We had to use the elevator to get to the third floor with luggage cart and the entire time, our eyes and throat burned on the elevator ride. 4.) On the second night, we had someone insert a card and open our door. Luckily we had the door jam on. I was in the shower and my wife came in and told me, "Someone tried to just walk in our room." I grabbed a towel, bolted out the door and saw one of the workers opening up all the doors. I said, "What are you doing?" She said, "I smell weed." And I said, "So you're just going into every room?" She replied, "Ya...."

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Your review helps to better the hotel, thank you.

Family arrived for my wedding to 6 reserved rooms to find the prices were drastically Misquoted. Because it was such large party and short notice we had no choice but to pay the $2000 difference. The elevator had a horrible smell. My room smelled and when I called the front desk about it I was sent a bottle of Febreeze. I also asked them to dump the trash before I returned from my wedding but the trash was still there when we returned. As we were checking out there were two men checking in and they also were misquoted prices by double the amount.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
I'm very sorry for the fact that there was a miscommunication. But the rates were given per room and your son misheard them. I did waive cancellations for the first two nights as well as leave the discounted rates for your rooms and upgraded one of the rooms at no charge. Again I apologize for your experience.

I planned my event at this property more than year in advance. I spoke with and visit this property once a month to ensure they would have everything ready for my event. On the day of the event, my cater showed up at the time the hotel staff stated she could and they would not let her in to the space. The manager of the property went off on her. Then the manager of the property contacted me and was very rude. She called me from her personal cell phone. She did not have my contact with her and confused my event with another event. I had to text a copy of my contract to this manager to ensure I received everything I paid for and was promised. I would not book another event with this property. I had guest that stayed at this property and they had many problems with their accommodations.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
I apologize for any misunderstandings you may of had with a staff. But when we spoke I specified the booking times and the additional fees. Your feed back will help us for future bookings. Thank You

This motel is very tidy and inviting. We've stayed here a number of times and they never disappoint us. They are always happy to do what ever it takes to make our stay relaxing and comfortable. We recommend it highly.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for staying at our hotel, we know there are many to pick from and we appreciate that you stayed here.

I enjoyed my stay here. This hotel was located near many eateries and places of interest to me and my family (I was in the area for business, but brought my wife and kids along to make it a family trip). We booked two rooms here for our moderate sized family, and both were really clean. Everyone slept well and had a great time. Great price for such great offerings!

We really enjoyed our stay at this Best Western Plus. It was easily located and near a variety of businesses. It was a very pretty location and clean. Staff was friendly. Bed was very comfy. Lighting in rest room was not the best, but lighting in room was excellent. Breakfast was good.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Very glad you enjoyed the hotel. Thank you for your comments, they will better help us with the rooms.

Beds were VERY comfortable! No road noise although near a major highway. Staff was polite and helpful. Hotel was new and very nice! I would definitely stay at this property again. It was located near restaurants and fast food places.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for visiting at our hotel, I know there are many to choose from and we are glad you picked us.

Install adequate lighting in the bathroom and your facility will be first rate. Will use this motel in the future. Staff was excellent and courteous. Good parking and really had no problems. I have said all I care to say---remover the minimum number of words to this review. .

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you for the response we will be working on making your stay better the next time.

This is an easy place to stay, right off the highway, easily accessible to the airport, and downtown Fort Worth, as well as Dallas. The room was very spacious, with a sitting area and comfortable beds. Breakfast was adequate- lots of starches. The staff was pleasant and helpful.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Very glad that you enjoyed your stay here.

Nice, clean, spacious rooms, helpful staff, and hot breakfast makes this one of the best choices in Fort Worth, Texas. In addition this facility is within walking distance to many restaurants. My family and I will definitely stay here on our return trips to Fort Worth. My stay at this hotel was simply outstanding. This location is perfect for where ever want to get to. I highly recommend staying here on your trip to Fort Worth or just a rest stop on your way to another destination.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You, glad your stay was enjoyed.

Great, very comfortable room. Very clean and well furnished. Bed was extremely comfortable. The breakfast choices were good there was plenty of room to sit and enjoy it which is lacking in some hotels.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Hope to see you again.

Comfortable, clean, felt appreciated. Top notch for a Best Western, 4 stars for a BW Plus. Location was also great - just off I-20 (although a tad tricky to find for a new visitor). Lots of basic shops/grocery very close. Main entrance a tad awkward to find. We (and another guest) tried to enter at the wrong end.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Appreciate your business.

I've been traveling a lot the past few months going state to state and as you can imagine I've stayed in a variety of hotels. This has by far been the best all around. From the minute you walk in it smells so clean and the staff is beyond friendly! The lobby is very well put together and clean. They have a decent gym with more than 4 machines plus weights. Good variety at the snack bar. Amazing breakfast. But the rooms...outstanding! They have been updated and are so fresh smelling and clean. The housekeepers were very nice!! We had a dog so when we weren't there they didn't clean but as soon as they saw we were back they made it a point to let us know they were afraid of our dog but asked if we needed anything. Whenever I'm in This area I will be staying here.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
We're pleased to hear you enjoyed your stay! Hope to see you again!

I was the guest Revivalist for a church in the area and needed a place where I could pray and keep to myself and pray, and I found it! Each day, I would place the "DO NOT DISTURB" sign on the door and the staff honored that. They were great. They gave me fresh towels and made my bed upon my request which was great. I truly appreciate this. It's not often that staff are quiet as they clean. I enjoyed the fact that I did not hear them in the hallways laughing and talking loud as I have in the past at other hotels. THANK YOU for being professional. A HAPPY PREACHER!

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Very Pleased to know you had a relaxing stay at the hotel.

We stayed two nights while visiting the DFW area. Were very pleased. Clean, modern, large rooms. Staff was friendly and the place was quiet. Close to lots of food options. Easy access to I-20. I'd definitely recommend.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You for picking our hotel for your stay.

This hotel is very well run, very tidy and the staff is excellent. I had a concern and the woman at the desk, Vijeta, was very helpful, kind, respectful and wonderful to figure things out with. How I am treated at a hotel and the cleanliness of the hotel are very important qualities to me.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank you!

First night had to ask for bedding for sofa bed, no bath mat and only 2 towels for suite. Sofa mattress was stained and dirty. Room was not cleaned 2nd day. Better on 3rd after complaining. Will not stay again! Night clerk was mysteriously manager the next day and would not do anything. Caught in 2 lies!

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This was our first time at this hotel, our room was very clean, the beds were comfortable, very nice staff, good breakfast. We used the laundry room which was nice. It had a pool, but we didn't use it. Looked great however. There were several places right across the street to eat dinner. Easy on and off the freeway we needed the next morning.

Hetal P, Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Glad you enjoyed the stay.

I stayed here once before and apart from a few lights not working, my stay was wonderful. The staff was extremely friendly. My second stay, however, left me disappointed. I paid about $150 for a room with a jacuzzi in it, which I was excited for. When I went to go try out the jacuzzi, it didn't work. I called the front desk and Vejeta said she would come up and see what she could do. After a couple of tries, she couldn't get it to work and I was left disheartened. She was empathetic and offered to switch my room, and although I was grateful for the offer, I was exhausted and had already settled in. I declined, and although my stay was comfortable, it truly disappointed me that I payed extra for something that didn't work. I am frustrated to say the least. This unfortunate incident has not left me with a negative view of the hotel, however it is unlikely I will ever get a jacuzzi suite again. I hope that this doesn't happen to anyone else because it really ruined my stay.

Hetal P, General Manager at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
I am sorry about the disappointment on your second stay, I hope we can make it better for you the next time you visit our hotel.

The bedding was not clean in multiple rooms, only one helpful staff member, hallways smell, carpets in room were dirty, remote did not work, you have to go down to front desk for every little thing and they are not always helpful.

Hetal P, Owner at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
Thank You for your response. Your comments will help make improvements where needed.

The hotel itself was nice, EXCEPT the rude Manager, The front desk workers are Rude. Especially the girl name Chrissy or Christina. As well as another front desk girl. Breakfast was great for the 3 Days my family and I were there. The breakfast lady named Tamera was very nice and professional. Housekeepers were nice. Kept rooms clean for us. As far as management you should practice on how u treat your guest and appreciate your workers and better train your Front desk workers about professionalism. I will not be back to give you my business.

Hetal P, Owner at BEST WESTERN PLUS Fort Worth Forest Hill Inn & Suites, responded to this review
I would like to apologize for the experience you encountered at the hotel. We strive to provide superior customer service at Best Western and to hear of my staff in this manner is very unacceptable. Your input will help provide the service that the staff should be giving to the guest.