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Codice vantaggio


Dunkirk, Etats-Unis






2  Adulti0   Bambino

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Best Western Hotel Dunkirk & Fredonia Inn, Dunkirk

3912 Vineyard Drive, 14048-3522, Dunkirk, Etats-Unis - Vedi su una mappa
Best Western Dunkirk & Fredonia Inn - Area esterna Il Best Western Dunkirk & Fredonia Inn è situato nel centro di Dunkirk. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Questo hotel di Dunkirk, New York, ristrutturato di recente, offre camere pulite con arredi di lusso e tariffe convenienti e gode di un'ottima posizione nei pressi del lago Erie, di Lily Dale, di Nestle-Purina e del college Fredonia della State University of New York.Situato nei pressi dell'Interstate 90, questo hotel di Dunkirk, New York, è vicino a Point Gratiot, ad Amish Country, al lago Erie, a Lily Dale e alle aziende vinicole della zona. Gli studenti che visitano o frequentano la SUNY Fredonia non dovranno andare lontano: l'università è infatti a poco più di un chilometro dal Best Western® Dunkirk & Fredonia Inn.Chi è in viaggio per lavoro potrà sfruttare al massimo il proprio soggiorno, poiché molte delle aziende e delle organizzazioni locali si trovano in prossimità di questo hotel dello stato di New York. Nestle-Purina, Carriage House, C&E Telephone, Cliffstar e Field Brook Farms si trovano a breve distanza. L'aeroporto internazionale di Buffalo Niagara dista soli 40 chilometri circa dal Best Western Dunkirk & Fredonia Inn, consentendoti di raggiungerci molto rapidamente.Non dovrai viaggiare a lungo per soddisfare le tue voglie culinarie: l'Applebee's®, il Bob Evans® e il Wing City Grille si trovano a pochi minuti da questo hotel BEST WESTERN nello stato di New York. Lasciati conquistare dallo shopping nei negozi dei centri commerciali Chautauqua e Walden Galleria, entrambi poco lontani dal nostro hotel.Divertiti o rilassati nella piscina riscaldata al coperto con idromassaggio di questo hotel di Dunkirk. Gli ospiti di questo hotel nei pressi del lago Erie potranno approfittare di un business center e di un distributore di bevande e frutta in funzione 24 ore su 24.Questo hotel di Dunkirk, New York, ristrutturato di recente, offre camere lussuose e spaziose, dotate di accesso a Internet ad alta velocità, televisore a schermo piatto con canali via cavo/satellite e HBO®, frigorifero, scrivania, macchina per il caffè, quotidiano USA Today gratuito nei giorni feriali e molto altro. In questo hotel situato nei pressi del college Fredonia della State University of New York potrai affondare in comodi letti e gustare ogni mattina una deliziosa colazione continentale gratuita.Per una visita all'insegna della convenienza a Dunkirk, New York, prenota online oggi stesso al Best Western Dunkirk & Fredonia Inn!

Best Western

Hotel Dunkirk & Fredonia Inn




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
    Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Reception 24 ore su 24
    Reception 24 ore su 24
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Qualità del sonno

"Its an average hotel"

FamilyLuvs2Travel09, Dunkirk, NY 25/11/2022

Jacuzzi drain wasn't working properly so water drained out. Door to outside was not closing right so we heard it slammed shut all night and early morning as people headed in and out that side door. Found some random hairs in bathroom on the floor (not mine)

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We are sorry to hear that you had an unfortunate experience during your stay with us. We hope that you will give us another chance to provide you with a better experience in the future. Sincerely, Hotel Manager

"Not as well kept as other BW"

User 22/11/2022

This hotel could be much better with simple cleaning and maintenance checks. Receptionist first night was very helpful, others not so much. Rooms are older, but 1st room had broken shower handle and broken door so got stuck in room, 2nd room had no heat. Had reserved double queen room as I like to have bed choice; however, ended up in king room. Bathroom floor was sticky, carpet needed better vacuuming, mirror had hand prints. A little upkeep would have gone a long way. Breakfast was warmed up french toast, Jimmy Dean microwave sandwich, toast, cereal, juice. Food areas were full of crumbs and a simple wipe down would have been beneficial. Overall it was fine for what I needed for a couple of days; but not good for a longer stay. Also nice that got a 10% discount at Applebees by showing my key.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guests Sincerely, Hotel Manager


cpower0346, Rochester, New York 14/11/2022

The hotel was comfortable, and the front desk was very helpful. Pleasant stay. Close to Fredonia University and easy access to area stores and the University. The 24 hour coffee, tea and juice bar wa a real plus.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for your kind words about our staff! We're happy to hear that everyone was accommodating and friendly during your visit. We hope you'll come back and see us again soon! Sincerely, Hotel Manager

"Toilet overflowed and staff refused to address for 48 hours"

medrakemd, Columbus, Ohio 22/08/2022

The place apparently has a long string of bad reviews for filth and poor maintenance. The toilet overflowed when it was first flushed, and this was reported to the front desk. We were told that housekeeping would address this, but when we returned 12 hours later the room had not been serviced and toilet water, wet and dirty towels and fecal material were still on the floor. The front desk night person told us that no manager was available and nothing could be done until after the weekend; she offered to bring a plunger but did not do so. As of our departure the toilet had been overflowed with water and feces on the bathroom floor from Saturday morning until noon on Sunday. Needing a bathroom upon our return Saturday night, we went to the public restroom by the pool but that toilet was blocked and overflowed also. When contacted on Monday the manager refused to make any adjustment because the persistent overflow had not been recorded in their log and because "you chose to stay there".

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I'm sorry to hear that we fell short of your expectations in a number of ways. I apologize for all the difficulties. We take any feedback from visitors extremely seriously. Our staff has noted the difficulties and is attempting to fix the areas you identified as problematic. We hope you will stay with us again despite your unhappiness. You can count on receiving our utmost attention. Thank you, Hotel Manager.

"Overpriced and outdated. The only star I would give is the staff was nice."

O7615PMjessicad, Linesville, Pennsylvania 31/07/2022

No USB ports, no elevator, very outdated and not worth the price per night! What I booked on the app was not the room we were given. Luckily the front desk staff was able to change our room to what we booked. The king suite is all jammed to one side so much you run into the ac/heat that won't stay on when getting in and out of bed. I have stayed in far better accommodations in larger cities for 1/2 the price and much better quality of hotel.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Jessica, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Sincerely Hotel Manager.

"Nice stay"

FFamTravels, Buffalo, New York 30/07/2022

It's a decent Best Western. The front desk staff was lovely. They had coffee, hot chocolate, tea, cookies, and lemon water available all day. In the morning they offer a free continental type breakfast. There is a small indoor pool and hot tub right off the lobby. Our room was on the first floor with two double beds and a mini fridge. The hotel is maybe a little dated, but clean and comfortable. It's tucked away off the street behind an Applebees, but close to I-90 and several fast food places and shopping.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for your recent stay at our property.We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

"Very nice!!"

rustyfader08, Rochester, New York 02/07/2022

This was a very nice hotel and the staff was very friendly!! My only issue was the jacuzzi was not working and that was the main reason I chose this hotel. I wish we would have been contacted prior so that we could have had the option to choose another hotel with a working jacuzzi.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for your recent stay and feedback. Nice to see positive feedback about staff. We take real pride in this hotel and serving guests like you, but at the same time, we have noted your concern regarding the jacuzzi and forwarded it to the management. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager

"Clean BUT……"

deblee77, Indiana 19/06/2022

The hotel was hard to find even with gps. The rooms were clean but very old and smelled of cigarette smoke. I'd say nothing has been updated for 20+ years. We wouldn't have stayed if we hadn't been exhausted from traveling. Would not stay again because of the cigarette smell.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Deblee, I learn that your stay was affected due to smoke smell and low water pressure issues. Our team will take this up and resolve. You wont have these troubles in future.Your satisfaction is important to us and we will offer an exceptional experience next time.I hope that you will consider staying with us again. Sincerely, Hotel Manager


sallyfouhse, Santa Barbara, California 29/05/2022

For the price, ($242 plus tax), I would expect better quality. Frayed carpet, room smelled like smoke (although a sign in the lobby says it's a smoke free hotel), tired and grungy. We are traveling with our dog, and appreciate that this hotel allows dogs, but for that price, should have been better.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Sally, It is disappointing to know that your experience was anything less than satisfying. My apologies. Please be rest assured and know that we will take all appropriate actions to address the issues and make it right. We look forward to earn back your respect, trust and business. Request your understanding and consideration for another visit. Sincerely, Hotel Manager

"OK stay - For the price"

Travel4Fun31, Roselle, Illinois 16/05/2022

Hidden - Will say after a long day of wine tasting we got a good laugh finding the hidden route behind the Applebees! :D We liked the flow of the shower head and that it was a good HOT shower. Bed was a bit worn and still, and bedding was dated. The phone in the room was SUPER dated and old, but AC worked well, no funky smells. Breakfast was underwhelming - Packaged breakfast sandwiches.. No allergy friendly options. But OK Dunkin and Tim Hortons moments away. Room fridge had drinks in it when we got in.. (Someone before us left I guess) and random change around the chair in the corner... (If no one is moving the chair to clean, remove them!) Didn't hear noises of people around us.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

"Travelers w/ Mobility Issues BEWARE!!!!!"

User 01/05/2022

My biggest issue with this property is that it does not have an elevator. Not a big deal for most people but it is if you have mobility issues and there are no rooms available on the first floor. Other problems with our stay included a toilet that didn't flush, a thermostat that didn't work and the mattresses were lumpy. The continental breakfast was disappointing and breakfast area was freezing. The room and bathroom were clean and spacious.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Melinda, Thank you for your recent stay at our hotel. I am sorry to learn about all the inconvenience you had to endure. My apologies . We care about your experience and I realize no words can change your feelings of disappointment. We will take appropriate and effective actions. Request your understanding and hope you will give one more opportunity. Sincerely, Hotel Manager.

"Great place to stay"

D24VYpat, Long Island, New York 25/04/2022

All the Best Western properties I have stayed at have quality accomodations, amenities, breakfast, friendly & helpful staff and service. The pool and hot tub have always had 10pm or 11pm closing time which was a big plus when returning from a long day after dinner.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for your recent stay at our property.We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

"Rooms and hotel was very clean"

fcc210, New York City, New York 07/03/2022

Three rooms overnight. Clean hotel. Nice staff. Hotel was fully booked so they were unable to repair our broken sink in one room. Stopper was stuck and didn't drain. Might be time to update the sheets as they were a little worn on one bed. But wud stay there again because it was a nice hotel.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for your recent stay at our property. It is great to hear that your stay with us was satisfactory. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

"Nice place, nice price"

merlinar476, Norristown, Pennsylvania 03/03/2022

I've stayed at this hotel on the few occasions I've traveled to Irving, NY. It's a nice place, well maintained and clean. Lot of amenities for the price (pool, hot tub and even in-room jacuzzies). Staff has aways been friendly and helpful. Fruits, juices and coffee are always available in the lobby. Currently a very limited breakfast, so I can't comment about pre-covid breakfast, but there was enough to get started in the morning. There are several restaurants within walking distance, so there are options.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Merlin, I am very pleased to see your positive comments about your stay. Nice to note the appreciation for the amenities and staff hospitality. We are privileged to have guests like you. Please come back again and have another fantastic stay. Sincerely, Hotel Manager.

"Bad night"

Saratoga53, Spring, Texas 21/11/2021

To start with it was way overpriced at $179. The free breakfast was a joke. They had bananas, apples and cereal. That is it. The room was just ok with very old furniture. The sofa sagged badly. You could hear everything from the room next door, during the night I woke up and could hear them snoring from the room next door. The bathroom was extremely small. I would never stay here again.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

"Did not stay at hotel, review concerns refusal to credit back payment after cancellation. Rude manager at hotel."

Wanderer47977340496, Rockwall, Texas 20/11/2021

This review concerns their cancellation policy. I did not stay at this hotel so cannot comment on the room or facility. To make a long story short, I made a reservation, had to cancel do to an illness and death in the family. I did change dates by one day, but canceled that reservation. They claim I had two reservations and booked with an outside or third party. Not true. They claim my reservation numbers were same with one ending in -01, the other-02. Also not true. I have two cancellation emails from them, directly from hotel. I sent them copies, but they are ignoring my correspondence at this point. They still claim booked thru 3rd party but can't tell me who or verify their position.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

"very pleased with our stay"

User 28/10/2021

We stayed at this hotel while visiting our daughter,who is a student at SUNY Fredonia. There are limited options in this area, however we noticed that this hotel was the one most of the other families who had kids attending Fredonia recommended. The staff was very friendly, and the hotel and rooms were very neat and clean, breakfast was not exactly continental but but did the job, my only complaint about it was they only offered it until 9 am, but they did have coffee,tea, hot cocoa as well as juice available all day and quick snacks like yogurt granola bars and fruit that were complimentary. We really enjoyed the hot tub and pool.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I am very happy to see that you liked the staff services, cleanliness and room. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.

"This hotel smells horrible."

User 05/10/2021

The room we stayed in was absolutely disgustingly filthy and smelled like perfumed body odor. When we asked about the room, the person working the front desk was exceptionally short and rude with us, telling us to just turn on the AC. She almost didn't let my husband check us in because our last names are different, even though the booking was paid for under his credit card/name. This hotel was the worst hotel we've stayed at during our trip across the country and everything about it was a bad experience. Please try to stay somewhere else, but if you have pets I think this is the only option in the area.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again. Sincerely, Hotel Manager.

"Clean and reasonably priced"

HerMajestyShip, Binghamton, New York 26/09/2021

We were here for the night. The outside was well kept. The lobby and our room was clean. We had a breakfast buffet available in the morning. We were happy to see it was not a bag breakfast to go. There is a nice pool and hot tub too.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. It is heartening to see your appreciation for the cleanliness, pool, hot tub, and breakfast. Guest satisfaction is our ultimate reward and you have delighted us. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.

"Travel with confidence"

lwhittle2021, Atwater, Ohio 16/08/2021

I have never been disappointed in staying at any Best Western. They are always clean. This one has a pool. The water was clear. Another guest told me about the murky water in another hotel's pool. She too was glad to see how nice and clear the water was here at Dunkirk & Fredonia

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thank you for your stay at the B/W Dunkirk & Fredonia Inn. It is really inspiring to see your specific comments on the service, facilities and also recommendations. We always value such reviews which help us to understand guest expectations and sentiments. Also, it helps us to improve our services still better. I look forward to continued patronage. Sincerely, Hotel Manager.


User 15/08/2021

This was a decent place to stay. Rooms were average size. I was on the first floor, so didn't use the elevator. The mattress was uncomfortable, very hard mattress, I wouldn't stay again for that reason alone.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

"Dont do it"

boomadell, New York 11/08/2021

woman at checkout was extremely friendly, courteous, and smiled. She deserves a raise for her professionalism and just for working with the other woman. the other woman at check in was unkind, frowned, rolled her eyes like she couldn't be bothered. I never checked in to a hotel where front staff shot a room key at me like i was at a poker table.She never smiled and responses were short and curt. The lobby looked to have been recently renovated..maybe they should pay attention to the rooms We ALWAYS travel with our own cleaning supplies. We had to clean 2x just for safety. toilet was not clean. mattress was like sleeping on a brick. Not recommended. Chances are slim that i will EVER stay at a Best Western again. Good location for taking kids back to college. Its not a DUMP...but..............

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

"Needs Work"

Penny T, Jacksonville NC, United States 28/07/2021

The hotel is showing it's age and needs some upgrades and work on it. Because animals are allowed, the rooms need to be cleaned a whole lot better afterward. Never know what allergies the next customer has. Dogfood was found on the floor and room was wiped done by ourselves and wipes were dirty from wiping inside drawers and outside, and the bathroom. broken items in the room. Drawers and hangers, plugs. Would be nice if real breakfast was brought back for price charged.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Dunkirk & Fredonia Inn. I absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

"Attention NO ELEVATOR if that is needed incase the 1st floor is full. No accommodations for the handicapped"

gofy22, Butler County, Pennsylvania 25/07/2021

Fast easy check in and check out. Kudos to the Maintenance man came in to carry our bags upstairs since they could not be pulled up the stairs. Our rooms were clean. Beds comfy. Refrigerator moaned all night. Noises from I90 traffic heard all night long. Heard dogs barking most of night, which surprised us. Staff very pleasant and friendly. Grab and go breakfast first morning was only granola bar, fruit and yogurt choices. Second morning breakfast sandwiches were present along with oatmeal and the other above choices. We went out each morning to buy a breakfast. Overall, staff was very accommodating and very helpful and friendly. Pool very small could not utilize as a family of children and parents using pool, too full. Downsize no accommodations to those booked onto the second floor which had problems climbing the stairs and carrying luggage. A big problem this was not seen on the web site OR mentioned during the booking process. The price is outrageous for the lack of accommodations and the poor breakfast choices. I would consider a different location but before booking I would have to call to see if they have elevators for those handicapped travelers with me.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, It is highly regrettable that your stay with us was a huge disappointment. We too are concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager

"Sleep on the ground, its cleaner!"

ajs214602, Ballston Lake, New York 17/07/2021

I've stayed in some bad motels before but this one is up there with the worst. We couldn't enter any part of the hotel without passing through fresh cigarette smoke, mostly from the motel staff that was just outside an entrance smoking. We noticed this multiple times at all three entrances that we used. The room was gross, it stunk of cigarette smoke even though it was supposed to be a non smoking room. There was large quantities of dust visible on the carpet especially near the ended and corners. The end table in between the beds was entirely covered with what looked to be dried up soda that looked to be from a can that leaked all over and was just left. The mattresses were sunken in when you laid on the beds as if they were 10-20 years old. We would have left immediately had my son not had a mandatory online exam time for one of his masters classes. I wanted to drive on to Ohio when he was finished with his exam but he opted to try to get some sleep and leave at first light since it was storming out. It took an entire day after we left for me to get the cigarette stench out of my nose. NEVER AGAIN!!!

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

"2nd time staying"

User 12/07/2021

Staying twice on our return trip. Staff great, warm pool, hot tub, ample grass area for dogs, clean comfy rooms, right off expressway. I can't believe I'm not seeing higher reviews. You will not be disappointed. After staying at a real nightmare the night before, couldn't wait to get back.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Good Location, but needs updating"

chapmack, Clarkston, Michigan 23/05/2021

Spent one night while visiting family. Check in was easy and quick. Was given an upgrade for Gold Status which was appreciated. Room was good size, but bathroom was so tiny you could hardly shut the door and turn around. Nice TV, room was clean, but bedding needs to be replaced. Mattress was very soft and sofa in room was pretty low and uncomfortable to sit on. Our stay was OK until 5:00 AM when two loud, drunk men tried to get into our room. We were in room 125 two doors away from the front desk. They finally figured out they were in the room next door right next to the office. After several minutes in the hallway of being very loud they got into their room and continued to keep laughing, yelling loudly and playing their TV until 6:00 AM. Our room also had a connecting door to their room which they tried to open, so the noise was even louder. Being right next to the office I can't believe this was not heard by the front desk person and dealt with it. Since we had been asleep when rudely awakened at 5:00 AM I did not feel like getting dressed to go out to the desk to complain. When checking out we mentioned the incident and she said "I'm sorry". This was totally unacceptable behavior in any hotel and should have been addressed when they came in since it was right next door to the front desk. Breakfast was ok considering covid times. Breakfast sandwiches to warm up in microwave, cereal, pastries, juice and coffee. The pool is right next to the breakfast area, so there was a very strong smell of chlorine in the lobby and eating area. Not too appetizing for eating. Price paid (143.00) for one night was way too much for this hotel. Location is close to restaurants and downtown, but really needs updating and desk clerks who are more aware of what is going on at 5:00 in the morning in the hallway next to their office and what type of people are coming into the hotel.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Valued Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager

"Average Hotel, Better Staff"

newone0615, Canton, Ohio 09/05/2021

Room was very tiny. The beds were only full size beds. Rooms were not cleaned very well. Bathtub had hair and dust on it and room was not vacuumed around the bed. COVID breakfast options were yogurt in a "cold" lunch bag or oatmeal in a "hot" lunch bag. Could have offered an actual prepackaged breakfast sandwich to reheat in the microwave. The saving grace for the hotel was the extremely friendly and hospital front desk staff.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

"NOT adhering to COVID-19 advice and NOT adequately cleaning - we will avoid Best Westerns in the future."

EnviroGranny, Saint Paul, Minnesota 12/04/2021

Having to make necessary travel during the COVID-19 pandemic, we chose to stay at this hotel because of Best Western's pledge that they are industry leader in cleaning standards, and because we had stayed here last year and been very impressed by the cleanliness and adherence to CDC guidelines for protecting ourselves and others during this pandemic. NEVER AGAIN. This year when we arrived in the late evening (about 10:30 pm EDT) after driving more than 15 hours we found the front entrance crowded with a group drinking beer and smoking with not a mask in sight. My daughter-in-law entered the hotel to check in and found the bar in the lobby also crowded with maskless people drinking and behaving in a rather rowdy manner, and the desk clerk was also NOT wearing a mask. We did stay there because it was so late and we were exhausted, but our room was a disappointment as the sink and fixtures in the bathroom were dirty, having obviously NOT been cleaned after the last customer. The carpet was also worn and did not look clean, and had a group of spots that looked like on it between the beds. Despite the signs on the door that masks were required inside, we saw several individuals in the hallway without masks. I spoke today with the manager, who asked why we didn't object that evening (night), and I explained that we did not want to walk around in the hotel where others were not taking precautions against COVID-19 (my daughter-in-law is an MD and has worked on COVID units this past year, which is a grueling and tragic experience). Although the manager and the staff with whom we spoke were pleasant, this is an experience not to be repeated. My advice to anyone traveling through this area is to look elsewhere for a hotel if you care about your health.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for the stay and sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. Your observations are very much important for us. We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity. You can be assured of our very best attention. Thank you once again. Sincerely Hotel Manager.

"Great other then check in!!!!"

csinnett83, Fairmont, West Virginia 03/03/2021

I was arriving in Dunkirk to take a certification test for my job. At check in front desk clerk was rude short and just unwilling. Informed I would be studying and all I got was well were pretty full. Because I used my room until noon check out I must say housekeepers were very polite and considerate and quiet. Was thankful for that. Clean rooms was a big plus.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

"Average stay"

jillhbflo716, Buffalo, New York 21/02/2021

Our stay was nothing exceptional but the room was clean and the staff was friendly. I agree with the mattresses could be more comfortable but we all survived and slept through the night. I noticed one reviewer left a comment about the absence of microwave in the room, however there is one in what is typically the breakfast area for usage. The grab and go breakfast was adequate- I have seen worse. If you truly need more food, there is a Tim Hortons and Dunkin' Doughnuts a very short drive away. I would stay here again.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Jill, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

"Pleasant stay"

User 18/02/2021

This hotel was very Clean our room was perfectly located and comfortable. Very easy to get around and to Fredonia College. Staff was friendly and Polite. We did not use the pool and Hot tub but it looked very nice

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Deborah, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager


User 04/02/2021

Booked at this hotel for my daughters 3rd birthday with close family, so they were able to have fun in the pool. Upon arrival I was not greeted by the front desk clerk CINDY, and was immediately given attitude. When I tried to call and ask a question about the tv I was given a short snippy response to “press power” as if that weren't initially what I tried to do. I declined her “I'll just come down” because I wasn't able to fix the issue quick enough when on the phone with her. About 15mins later i decided to take my kids to the pool & waited for my other families arrival & when they came they were immediately told by CINDY that they were not allowed to swim without her confirming if they were guest or not. When I went to let her know they were my guest and my family for my daughters birthday she refused to listen and told me there was too many ppl I tried to explain they were not all staying and only a couple were she still gave me attitude. At one point she yelled at me and told me go to my room & my family ended up daughter and me stayed in the room without her family there and her birthday was RUINED I felt uncomfortable the rest of the night because I was also told she would call the cops on me and I would be put out because of repeatedly asking to speak to a manager and her refusing. LITERALLY THE WORST PLACE I STAYED!

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the unfriendly behavior of our staff. This is critical. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visits. Sincerely, Hotel Manager.

"Worst beds ever"

User 01/02/2021

The staff was friendly but the hotel needs to replace the beds. The mattresses sagged so much we were unable to get any rest at all! FYI the rooms had no microwaves. I wouldn't recommend to someone who need quality rest on a hotel mattress. I'm not coming back here.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager.

"Don't stay here..."

K B, Syracuse, NY 09/01/2021

This was the dirtiest room I have ever stayed in. Had an odor of stale BO. Bedside tables were greasy and every flat surface was covered in layers of dust. I went to Walmart, bought sanitizing wipes, cleaned every surface! Sheets were frayed, food and other people's hair below the headboard. Greasy bedside tables, lampshades askew. God knows what was stuck to the bathroom counter and someone's loose hair was stuck to the inside of the bathroom door. Fridge and clock both unplugged when we arrived. We were afraid to venture down to the hot tub or pool based on the condition of the room. "Breakfast" was a tiny bottle of water, a half inch square "cinnamon bun", and a granola bar. Our first clue should have been having to turn left at the Applebee's dumpster to get to the hotel. This place is gross... don't waste your money and/or take chances with your health. Only bright spot? The front desk lady was super nice. Not her fault the place is a dump.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

"Locked Windows"

User 23/11/2020

When arriving at the hotel everything was great, clean enough and the reception was kind enough. As I got to my room I went to open the window, I routinely do this - especially now with Covid, only to discover there was a LOCK on the window. My husband and I thought it may have been just a safety lock for children so we tried to figure out how it worked and realized it was permanently affixed to the window. I approached the front desk asking how I could open the window and she blankly said you can't. When I asked why, she said because people fall out of the windows (we were on the 1st floor, the ground was less then 2 ft below). When I asked how could I get fresh air, I was told to step outside. Then when I raised my concern about fire safety, she seem dumbfounded and said I guess you would just have to break the window. Ah ok. The hallways were saturated with chlorine. Every room surrounding us was occupied. One room had a dog that barked incessantly. Next door to us were two men who were up most of the night, making it difficult for us to sleep. Then beginning at 4:45am someone's door began to bang closed several times for over 10 mins, until another guest had enough and screamed out for them to "stop slamming the **** door!" This was followed by another guest about an hour later who was coughing so intensely in the hallway I was worried they wouldn't recover. This spiked my fears of the lack of fresh air and the COVID concerns. Needless to say we were out the door shortly thereafter.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for writing us the review and praising the positive things. We are disappointed to see your comment about the window. We have taken note of the plus sides and the multiple negatives. Our team will definitely work on your observations. The inconvenience is regretted. You can expect a further improved stay next time. Shall appreciate your understanding Sincerely, Hotel Manager.

"Clean and comfortable "

ksmoola1, New Hampshire 29/10/2020

Stayed here for on night on a road trip. Best Western is one of our go to hotels. Clean and comfortable. Free breakfast impacted by Covid so there was only Grab and Go bags. Until that restriction is lifted, will probably opt for less expensive lodging.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I want to thank you for sharing such encouraging feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in.We look forward to serving you again. Sincerely, Hotel Manager

"Great room"

CathyC121, Buffalo, New York 09/09/2020

Stayed 2 nights in a jacuzzi room and it was wonderful. The room was very clean, bathroom spacious, and staff friendly and accommodating. 24 hour coffee is always a plus in my book. Due to Covid, breakfast was bagged, but good. Didnt get to enjoy the pool but others were having a great time in there. A plus is the short walk through the parking lot to Applebee's, Dunkin Donuts and Tim Hortons. Groceries across the street and just a minute from the thruway. Convenient and clean, would def go again.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Cathy, Thank you for choosing the B/W Dunkirk & Fredonia Inn. It is nice to see the appreciation of the stay and services. Appreciate your special mention of the room,staff and the bagged breakfast. We are looking to improve our overall services still better once the Covid threat is over. Definitely we are upgrading a lot and we look forward to your next stay. Regards Hotel Manager.


User 04/08/2020

I would stay there again. The driveway to the hotel was a little weird. The area was very nice though. It was close to family for my stay. The pool was open but I did not have time to enjoy it. Good location from the threat.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for the stay and the positive feedback. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Super Clean"

GenieW_11, Mitchell, Indiana 22/07/2020

Only stayed one night but was very impressed with how clean the room was. During this Covid 19 mess it's nice to fill safe. The staff was great both the afternoon crew and the sweet lady that helped get us on the road early (5:00 am) with hot cofee and a bag of breakfast foods. Best Western motels go that one extra step to make your stay great.

Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Genie, It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the stay. We eagerly await you to welcoming you again. Regards, Hotel Manager.

"Quick getaway"

User 20/07/2020

The hotel was clean, the staff was friendly, the pool and hot tub were perfect!! Beds could have been updated but other than that it was a great place for a little getaway. Check in was easy and hassle free.

Pravin Patel, Owner at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your positive comments which shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Worste experience EVER should be shut down by the health dept."

joleenj23, Buffalo, New York 02/07/2020

Staff was horrible. I purchased 2 rooms for my sister and I with our kids today in over night.the 1st room had dirty sheets that resembled bodily fluid on them so they switched my rooms. I was so tired I inspected the sheets and went to bed without inspecting the unit thoroughly which I wasn't aware that I was supposed too. When I woke up my 10 yr old daught showed me there was actual blood all over the out side bottom of the toilette. I was extremely concerned especially since I have an immunocompromised 3 year old son that was with me and God forbid he encountered it and touched it who knows what he could get. Anyways that fonding warranted me to inspect the room in which opened the towels and found them stained with sporadic black smudges. Than I looked up and there was a plastic bag covering the smoke detector. When I brought this to the managers attention he did not care and was very disrespectful stating it wasn't there problem since i didn't notice it right away than walked me

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Joleen, We are very sorry to read about the poor experience you had. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you do consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

"OK Stay"

Janet S, Pagosa Springs, United States 28/05/2020

The room was clean and quiet. The housekeeping staff was very accommodating. The morning front desk staff were not up to par for the usual Best Western standards. Charges were a bit confusing since I had received differing information from two different staff members. As a BW Rewards member, I will resolve issues once I return home.

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Janet, Thanks for the stay and the feedback. We shall definitely work on your observations. Guest experiences are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Hotel needs attention"

User 18/05/2020

We rented a Jacuzzi room for a getaway and had stayed at this hotel before. Our visit this time was disappointing we noticied there was no bedspread on the bed you could see handprints and smears on headboard. The matress was unsupportive and beat down which made for poor sleep. The Jacuzzi controls on tub were broken and the worse part was bacteria and dirt came out of the jets into the tub that is unacceptable. The management needs to start doing maintenance to this property. I would not stay there again.

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for the stay and giving us a feedback. We understand your concerns about some areas. I deeply apologize for all the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Despite your disappointment, we hope you will return to stay with us again at some future date when you can be assured of our very best attention Sincerely Hotel Manager.

"Extraordinary staff"

VickiN846, Fredonia, New York 06/04/2020

Due to construction issues in our home, we spent almost four weeks at the Best Western. Every staff member was friendly, helpful and great at his/her job. Despite the challenges of the pandemic, they provide the best possible service and genuinely care for their guests. We were treated like valued family members. Thank you to everyone!

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you so very much for your stay and sharing your positive feedback. It is amazing to receive positive comments from our esteemed guests. We are delighted to note that you had a nice pleasant stay in spite of the pandemic scenario. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager. Best Western Dunkirk & Fredonia Inn.

"Great hotel!"

Kkeller1120, Manchester, New Hampshire 26/01/2020

I had booked as just a place to rest my head for a night, but was pleasantly surprised with a great experience! The room was clean, the staff was friendly, and they welcomed my dog. Not only was hot breakfast provided, but they also had snacks and beverages available in the lobby 24/7 so when I checked in at midnight I did not go to bed hungry. I'm very happy with my stay!

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Esteemed Guest, Greetings from the Best Western Dunkirk & Fredonia Inn. Thanks for choosing us and it feels great that you liked the location and hospitality very convenient. We are happy that the room, cleanliness and breakfast menu matched your expectations. We look forward to welcoming you again soon. Sincerely, Hotel Manager.

"Great Hotel Stay"

rn14619, Dunkirk, New York 11/01/2020

The hotel has great staff food and high end soaps and lotions I enjoy the security cameras and state of the art door locks. My tv was hi fed with plenty of cable channels to choose from. I will definitely make this my primary hotel to choose for business travel. There is also a nice BE plus in Syracuse NY

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Dunkirk & Fredonia Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"new years eve"

User 05/01/2020

the bed was not comfortable at all. the road noise was very loud in our room. the room was not clean , water Mark's on the furniture and drinks left in the fridge. the staff was very professional and polite.

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several inconveniences and bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager.

"Super Stay!!! Super Sleep!!!!!"

gary c, Carolina, Puerto Rico 02/12/2019

this place is super....great price and a great place. I had a super quiet sleep and the staff was great!!! I had to initial a lot of forms but it was worth it. they also had food out for patrons 24 hours per day as well as drinks and coffee.... I really liked this place!!!! The staff was super friendly and knowledgeable and there was plenty of parking!!! I would stay here again and again and again!!!!!!

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Gary, Thanks for your stay at the Best Western Dunkirk & Fredonia Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"The walls are very thin"

User 12/11/2019

The walls are very thin and you can hear people talk in the halls and open the doors to other rooms. I was kept up late and woken early each day hearing people in the hall. The only reason I picked the hotel was indoor swimming pool which was broken and was not able to use

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Karen, We appreciate your feedback. I am very sorry to hear that we could not meet your expectations. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. We would like to thank you for bringing these issues to our attention. Steps will be initiated to make the property more soundproof. We shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager

"A great room, nice staff friendly and helpful!"

User 05/11/2019

pleasant and CLEAN room ...I have a 18 lb.alaskan eskimo (dog) that travels with me and she enjoyed the stay also, lol! Next time I revisit the area, I will book at Best Western! cannot stress how important a nice stay means to me

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Larry, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Great Place to stay in Fredonia"

Hamfamvaca, Webster, New York 04/11/2019

A great surprise in a small town. Hotel looks great, very clean. Rooms are spacious and the Breakfast was more than expected with great choices. The staff was wonderful. I would stay here again and everytime we are in Fredonia.

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Dunkirk & Fredonia Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"Overcharged 100.00 for room with no explanation"

jlwhiteleeds, Hazelhurst, Wisconsin 24/10/2019

Due to weather my reservation needed to be moved to next day. Hotel moved the reservation but did not inform me it was over 100.00 more. Printer broke so no bill until after stay. Manager won't return my calls.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Good day respected guest. I am sorry there was confusion over the billing of your hotel reservation. Although I cannot be 100% sure the Guest Service Representative that changed your arrival date had indeed informed you there would be a rate change for coming in on the weekend, we do have a signed and initialed registration card that each guests gets at check in, indicating the rate for your room. The initial in the rate box is the only way we can confirm you were, at least at the point of check in, aware of the rate change. I am going to have a meeting with the Guest Reps to make sure this is emphasized to all of our guests when making or changing reservations. We do appreciate you staying with us and hope the rest of your trip was a nice and everything ultimately worked out with the weather!

"Great service and a great price"

emcginn1, Gansevoort, New York 03/10/2019

I called the night before to make a reservation and was treated well. Gave me a room on first floor since I have difficulty doing stairs. Very clean and employees go out of there way to help. great breakfast and fruit and coffee available 24 hours

bestwesterndunkirk, Webmaster at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to highlight our dedicated team. I am glad that our staff could fulfill your accommodation needs. We're pleased to hear you enjoyed our great breakfast. We look forward to welcoming you back soon. Sincerely Hotel Manager

"Great service and price at Dunkirk Inn"

190laurienm, Gansevoort, New York 03/10/2019

We called the night before to make a reservation and was able to get first floor room since I have dificulty doing stairs. No problems checking in or checking out. Room was spacious, good size refrigerator, very clean. All employees were very helpful If you mention you stayed at Best Western the Applebees will give you 10% discount off your meal

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Dunkirk & Fredonia Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"very clean"

97claudinea, Long Island, New York 01/10/2019

Pleasant surprise. Very clean, has snacks available and coffee available 24 hrs. If you stay here you can get a discount at applebees. Had the jacuzzi room--its in the main room...not bathroom. That was weird :)

bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Dunkirk & Fredonia Inn. I appreciate your feedback and for telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Poor employee training"

Jennifer K, Dundee, New York 27/09/2019

The property was in poor repair (mostly cosmetic, but very noticeable), and the desk clerks were clearly not trained. The poor clerk when I arrived at 8 pm had three fairly large issues immediately- a guest went to their room after check in and that room was already occupied, a guest was charged double the correct rate when checking in, and after I checked I came back because my non-smoking room smelled heavily of cigarette smoke. She had no idea how to remedy any of this. She was clearly not trained on the billing, and could not adjust a guests' bill. She had no idea how to deal with the double booked room. She was able to move me to a different room, but it was a significant downgrade from my original room--I was fine with that, it was all that was available and I had no complaint over the room downgrade. However, she could not adjust my bill to the lower cost of the downgraded room. The poor clerk did her best, and kept a smile on her face, and I applaud her, but her management really failed her in her training. The new room I was assigned had a clean bedroom, but the bathroom was not cleaned. The walls in the bathroom had clearly been recently dry-walled, and large patches of it were unpainted. There were dirty towels on the floor and the shower was damp with used toiletries in it. I did not complain as the bed was made and I just wanted to sleep. I got some extra towels and just lived with it in the morning. Everything in the room was in general modestly unclean-- pretty dusty, splotches on the mirrors, hand prints and smudges of dirt were all over the place... it just felt uncared for. Nothing seriously unhygenic (remember, I chose not to make an issue of the bathroom to the staff, so they did not have an opportunity to fix that), but it felt run down and shabby as a result of the dust and disorder. In the morning, I found that I had been charged for the suite I had originally booked but had smelled of smoke. I asked the front desk staff to adjust my bill, and they said that they could not, as they had no way of knowing what the rate was for the suite or the double room I had ended up staying in, which is a ridiculous statement. I had booked through the Best Western website, so I had to pull up my reservation online to force the clerk to fix the issue. I do not like to be "that guy," but by this point I was pretty annoyed with the whole experience, and was unwilling to pay extra for a room I did not get to use.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for staying with us and leaving us your review. I understand your concern for the desk training. We get very high remarks on our customer service at the hotel. Some things cannot be handled immediately or without investigation. The front desk clerk you checked in with was quite new. It takes a little bit of time to allow front desk staff to see every situation that may arise at a hotel. Not a week goes by where something new doesn't pop up; I have been here for 13 years. We will continue to use all guest feedback to help in our training and continued education of the staff. Thank you again for letting us know about your stay.

"Unhelpful staff. Room cleanliness iffy"

ingaa113, Berwick, Canada 27/09/2019

Arrive in evening. Not told you HAD to enroll in special promotion and no offer to do so. Open bedding, no too sheet. Called front desk and said no service staff available. Finally talked her into getting us a sheet! We can make own bed! Next night we had to remake bed as bottom sheet not on properly. 2nd day.. no shampoo. Room attendant said they don't renew on stay over! What? Little bottle of shampoo doesn't go far!

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking your time to leave a review about your stay. I'm sorry to hear about the couple of issue you had during your stay. I had talked to the staff and alerted them of these concerns. I am going to follow up with them to make sure this does not become a recurring problem. It doesn't happen often (missing a sheet on the bed) so this should not be a hard fix. Thanks for letting us know so we can work on it.

"Unexpected Surprise - Beautiful accomodations & Breakfast"

debrakgrose, Port Perry, Canada 04/09/2019

We were greeted at check-in by a smiling Front Desk clerk. She made sure our room would be quiet and then proceeded to carefully go over all their amenities. We could help ourselves to Fresh coffee, tea, hot water, hot chocolate, 4 kinds of fresh fruit which was available for 24 hours in the breakfast room. Then she advised us they serve a complimentary breakfast until about 10 a.m. They have a wonderful pool and hot tub if we wanted to relax more. We were delighted at the quiet room after a long day of travelling. The beds were comfortable & our room was exceptionally clean. We had a wonderful bathroom as well as something I have never seen in a hotel before ~ a "fresh" santized remote was left on on the dresser in it's own packageing. That's a new one on me. The next morning we enjoyed their breakfast. The breakfast included packaged crumb cakes, do it yourself waffles in original and spice flavors, bananas, apples, plums & pears, scrambled eggs & bacon, English muffins, 3 kinds of breads as well as yogurt, cereal, and blueberry compote to put on the waffles. The young lady in charge of breakfast also offered us Gluten free breads and vegan options if we needed them. The Front Desk clerk handled everyone of the guests with kindness, patience and professionalism. Service is professional, rooms clean, pool was fantastic & breakfast outstanding!!! And they allow dogs! Next Trip on I-90 .. I'll be staying here in Dunkirk. it was a lovely stay.

"Very nice place to stay"

User 28/08/2019

We brought our 2 dogs with us and we had no issues. A reasonable charge of $10/dog. Easy place to walk them. We got in late and they had some food available so we didn't have to go out again. We had yogurt, oatmeal, fruit, cookies, and donuts available. The bed was comfortable and everything was clean and the room smelled clean.

"The Best Western Dunkirk and Fredonia Inn was Amazing!"

D8116JBcarold, Staten Island, United States 26/08/2019

This was my first time staying at the Best Western Dunkirk and Fredonia Inn. It surely won't be the last! This hotel was superb!! The location was great, the hotel was clean and the decor was brilliant! The breakfast was magnificent! The room and amenities were perfect! I would recommend this hotel to anyone looking for a great place to stay in Dunkirk and Fredonia!

"Not my first choice"

User 26/08/2019

Definitely not my first choice, more expensive than some major city hotels, $200 per night is totally unreasonable for a hotel of this quality. I've stayed in NYC for less, at far nicer hotels. As someone that literally lives in hotels.....I would NEVER stay there again

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
We greatly appreciate you and your wife staying with us and for also taking time out of your busy day to let everyone know about your stay! We are sorry to hear the price of the hotel room was not in line with your expectations. We would certainly love to hear about ways we can improve the value for our future guests. We hope you will stay with us again soon!

"Better than Hotel on Lake"

Goby4, Rochester, New York 13/08/2019

Due to limited choices in Dunkirk, and a horrible stay at another hotel, I chose Best Western. The driveway is hard to find and I don't think there's a sign on the building. However, I knew it was close to Applebee's, so I just drove in back of the restaurant. I was met at the front desk by, Kelvin, who I knew was a trainee from my phone conversation when I made the reservation. Kelvin said he was "waiting for his shift to end," not the best thing to tell guests. I was unable to unlock my room with the key cards and had to made several trips back to the desk. Kelvin, the only employee around, seemed irritated that he had to help me and said "there's nothing I can do if you don't know how to use it." He begrudgingly walked to my room and was able to open the door. Later that evening, as I showed the room to my Dunkirk family, my brother-in-law discovered that one of the key cards simply didn't work. The next day as I checked out, I told the employee at the desk but she didn't seem to care. Overall, the hotel was clean and fairly quiet except for some road noise, but I expected better customer service for the price.

"Good use of space"

Jacqueline L, Roanoke, Virginia 06/08/2019

Had a few days at this hotel recently. I was meeting a few friends for a summer getaway and we took 3 rooms here. The cleanliness of the rooms and and fresh hot breakfast bar were impressive. The mattresses could stay to be replaced. The indoor pool is small but a nice spot to relax when children aren't present.

"Exceeded Expectations"

User 30/07/2019

This Best Western greatly exceeded all expectations. I typically stay at higher priced hotels. However I would choose this Best Western over those higher priced hotels any time. Staff was professional and very courteous. Property is well kept in a nice, quite location close to restaurants and stores. Room was exceptionally clean and bed was comfortable. Staff goes above and beyond to provide basic snacks 24 hours a day such as juice, coffee, pastries, yogurt, etc. which were greatly appreciated after long business travel and work day. Will definitely stay here again!

"There is no Fitness Center at this hotel"

User 28/06/2019

There is no fitness center in this hotel. They direct you to go across the street to the Quality Inn, where the weight machine is actually out of order. If you stay in a room adjacent to a jacuzzi tub, when someone runs the tub you may as well leave your room due to the noise.


jennifer c, ontario 25/06/2019

I had the pleasure of asking Nicole at the front desk quite a few questions about the area. She was very knowledgeable and patient and a delight to deal with. Having worked for many years in customer service it was very clear that she enjoyed her job!

"Poor room"

OnAir24289158156, Eden, New York 16/06/2019

Ants in room, cable cord missing. Wanted king room as this was anniversary weekend, front desk staff was kind enough to help move our reservation to another hotel with an upgrade. Outside property & lobby were very clean.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for leaving your review on your stay with us. I'm sorry to hear there were ants in your room. I'm not sure what was going on with the cable cord, since I do not know which room you stayed in. I'm sure there is correspondence in our communications book, so I will double check and make sure all of that was taken care of. I am happy to see we were able to work things out with our sister hotel to get you into an upgraded room! Sometimes things work out all for the better. Thank you for the compliments on the exterior and lobby appearance. Everyone here works hard to make sure we are greeting everyone with a great first impression!

"Way over priced for what you get"

User 06/06/2019

Beds are uncomfortable, housekeeping turns off heat/air daily to return to an uncomfortable room. Only redeeming value is I could have my dog with me. Room was clean, mostly quiet, but honestly the area and what you get should be closer to half what paid.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
We appreciate you staying with us and for taking your time to leave a review about the hotel. I am grateful for the compliments on the cleanliness of the hotel. Having it rated 5 out of 5 shows our housekeeping department that their efforts are not going unnoticed. I am sorry to hear about the comfort of the bed in your room. Unfortunately, there is a great balancing act for hoteliers in choosing bedding. Some guests like firm, some like soft, and most like it somewhere in-between. I will make sure there is nothing wrong with the mattress set(s) in the room you stayed. If there is any wrong, be sure it will be remedied immediately. I am also going to check into the climate in your room. The AC/Heater units are controlled by a thermostat on the unit. I have never heard this issue coming up where a housekeeper will adjust the temp in a guest room without turning it back to the original setting when they are finished cleaning. I have the schedule of the housekeeping crew that was in your section during your stay. I will follow up with them to make sure this is not something that continues (if this was the case). I am also going to the room with the maintenance engineer to make sure the unit and thermostat are in good working order. If either system has failed, we will fix immediately.

"Wonderful Staff"

NiaTrue, New York City, New York 20/05/2019

This isn't the fanciest hotel, but it's quiet and convenient, and has amazing staff. They go out of their way to be helpful and accommodating. Complimentary breakfast is simple but good, and its available 24/7.

"Good stay"

User 04/05/2019

Clean and comfortable - a nice, reasonably priced place to stay. Refrigerator in the room is helpful. Parking was plentiful and convenient. I would caution people to consider there is no elevator and to book room accordingly if that is an issue for you - we asked for 1st floor and they seemed happy to accomodate us.

"Great Stay"

Venture35038379888, New York City, New York 02/05/2019

This was our family's first stay at a Best Western, and we were pleasantly surprised. Wonderful hotel. We were touring colleges, and this was perfect. Terrific breakfast - kids loved the waffle maker. We didn't use the pool, but it was also quite lovely.

"When in Fredonia..."

mayorriven, Manlius, New York 06/04/2019

What a pleasant surprise this hotel was. I stay at a number of Best Western hotels for work and personal travel, and the staff here is second to none! Great from desk team who checked us in, a super friendly morning crew, and all around nice people. The hotel is the usual BW, but they have an indoor pool, small, and spa/whirlpool. The breakfast area was SUPER CLEAN and the staff was right on top of making sure it stayed that way! Wonderful stay...and now that the middle son is heading to FRED this fall semester, I imagine I will be here a lot!

"Clean and Kind"

User 05/04/2019

This hotel was clean and the people were very kind and helpful. It is right off of the throughway exit and have both a Tim Hortons and a Dunkin donuts in front of it. It is also near a lot of shopping. Our room was clean and so was the breakfast and lobby area. It could use some decor updating and some updated information on their thermostat directions. The room had plenty of lighting and plugs and the bed was comfortable. It also had a good size fridge in it. I will stay again in the future.

"Housekeeping Staff loud and Rude"

User 03/03/2019

Hotel is average , cute pool for kids , rooms are not bad, but the housekeeping staff are very loud and rude and have no sense of customer service. Didn't get any sleep the 2 weeks I was there working

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
thank you for taking time out of your day to write your review on the hotel. I would also like to thank you for staying with us for 2 weeks! I'm sorry to hear you were not able to get sufficient sleep while you were here due to noise from the housekeeping staff. Based on another review I received from you, I was able to see you were placed in a room right next to the laundry room. Had we known this was going to be an ongoing problem (with you working overnights) we could have moved your room to another section of the hotel so you would not be bothered. We were made aware of this problem with only a couple days left of your stay and tried to keep the situation as quiet as possible. I have let the front desk know that if guests are to be here for an extended period of time that there are better locations in the hotel to put them so they are not always in the middle of the action.

"Great Hotel close to SUNY Fredonia"

Sherpa42720878496, New York City, New York 28/01/2019

Nice, clean hotel. Walls and floors could use a bit more sound proofing (I could hear a person snoring in another room), but as an apartment dweller, it wasn't a big deal. There was a heavy snowfall during the night and the parking lot was promptly plowed in the morning which was helpful. The hotel is very close to SUNY Fredonia.

"inexpensive room, great staff"

User 21/01/2019

the front desk staff are wonderful. they have a nice pool and hot tub area and a hot breakfast. easy on and off the interstate. would stay there again for at tuscany market down the highway it has the best sandwiches around


amlc713, New York, NY 10710 20/01/2019

This hotel had a very friendly staff. The hotel was clean, comfortable and accommodating. I could not have asked for a better stay. You are close to all restaurants and shops. Close to points of interest. I was very happy.

"Excellent place to stay and excellent service"

User 10/01/2019

It was clean, easy check in and out staff at the desk had wonderful customer service skills. I would recommend this BW to anyone. I have stayed five times on business. Never a bad visit. Has pool and sauna and very, very clean. No elevator.

"Easy check in, Nice Breakfast!"

ElaineB6509, Coopersburg 25/09/2018

We recently stayed at this Best Western while doing a road trip to the Lake Erie area. We checked in very smoothly and got a great rate. Our room was very nicely appointed and clean. I guess my only complaint it a lack of elevator. Kind of tough to carry suitcases and bags if you get a 2nd floor room. If you have mobility issues definitely get a first floor room. There was a nice small pool area with a hot tub. Breakfast was well stocked and very clean. Close to many area restaurants. An Applebees is within walking distance!

"Just a place to rest"

sibercouple, Miami, Florida 24/09/2018

This hotel needs a lot of TLC. Room had a weird smell to it. This smell made it a Terrible rating for me. Bathroom mirror was not clean, nor was the toilet tank lid. In the lobby was a iced water dispenser with slices of lemon. Nice idea but the device holding the water was pretty sorry looking. I would be afraid to drink from it. I would raise this hotel to maybe a 2 or 3 if they had a better housekeeper in charge, aired out & deodorized the rooms, & just replace the water dispenser. Simple, inexpensive changes you would think.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Good morning and thank you for taking time out of your day to write your review. I would like to apologize for the problems you had during your stay. Since I am not sure of the room you stayed in, I cannot attest to the smell you had in your guest room. I have let the housekeeping supervisor know there was a complaint and she is working with the staff to make sure every room in the hotel is fresh as expected. All the guests love the lemon water dispenser in the lobby! It goes thru heavy use and is certainly clean, disinfected and replenished every day to ensure the best tasting, quality water possible. Because of this process; cleaning and disinfecting on a daily basis, the container does take it's fair share of wear. We will look into getting a new dispenser if we feel this is becoming a concern.

"Don't let the plain exterior put you off."

Gail Z, United States 16/09/2018

I enjoyed my 3 nights here. Had a little trouble at first finding the driveway. Twice the people I was in the car with went in the "Exit" driveway. Absolutely hated that there was no elevator since in had a big heavy suitcase. BUt, after that, the staff was nice, helpful and did what they could to find me a good rate, to open the jacuzzi for me at midnight, to try an accommidate requests. The room was clean and spacious. They have a good breakfast which I wish I was not on Pacific time and could had made it to more than once. But, it was great that they had many items available all day. I will stay here again.


User 04/09/2018

Staff was friendly and extremely accommodating..They went out of there way to help us. The beds on the otherhand aren't the most comfortable and 2 queens in the rooms would help.Breakfast was good...

"Very Nice Best Western"

Cygany, Hobe Sound, Florida 03/09/2018

On our way to a family reunion in W.V. we spent the night at the Best Western in Dunkirk NY. The hotel was conveniently located right off I-90. Check-in got complicated when a new employee had been left alone and wasn't familiar with gift cards. However, after it was sorted out and we were checked in we found the room was very clean and spacious. Staff was very accommodating. But checking out became a hassle when first we were given someone else's bill. And the. we were charged 2x on our credit card. Still trying to sort that out.

"Wonderful Stay--"

dthompson713dt, Bronx, New York 27/08/2018

Move-in day for my daughter's sophomore year. I was very tired from my travel and helping her unpack. Needless to say I was looking forward to a good night rest a d wasn't disappointed. Had a marvelous bed time snack and a marvelous breakfast. Enjoyed my room and awesome television. Quite location and close to shopping area. Wonderful stay.

"Decent place - on the pricey side"

Dave C, Illinois 23/08/2018

It's comfortable and convenient to the thruway. They provide breakfast in the morning. It is mainly continental but also bacon and a waffle maker - better than the typical Has a nice secluded parking area with no street noise. Overall it is a little dated - but works. Our room was clean - only issue was that the bathtub had some gouges in it near the drain. I found it to be very expensive for what you get. Dunkirk/Fredonia generally isn't a big tourist attraction (Dunkirk's heyday was 100 years ago) - albeit a nice, scenic stop - I suspect pricing is because you are right off the thruway. Overall - certainly worked for us.

"Way too expensive."

User 15/08/2018

We were road weary and just needed a place to sleep. The hotel down the road looked questionable so we pulled in here. The price was more than some top notch B & Bs we've stayed at. What is in this area to command such high prices?? The evening clerk was just this side of rude. The room was ok as was breakfast but nothing that warranted such a high price. I did not hear conversations from other rooms or the hallways but the room doors seemed on a slant so they slammed shut anytime anyone went anywhere. Although we stay in Best Westerns often, I would not stay here again.

"Lovely, clean and comfortable"

User 15/08/2018

We spent two nights here August 2018. It is close to Lilly Dale and the waterfront in Dunkirk (about 7-8 miles either way) . It was freshly renovated, very clean and the staff were very friendly. It has a nice indoor pool that is well maintained and a lovely breakfast in the morning of the usual fare including waffles.

"Mini Vacation "

63jenniferz, Shelby Township, Michigan 13/08/2018

Went away for a mini girls vacation. Room was very clean. Hospitality was wonderful. Hot breakfast was greatly appreciated before starting our day. Pool very accessible and clean. Would definitely stay again!!

"Price Gouged !"

annebrouillette, Lancaster, California 09/08/2018

Hotel 3-3.5 but price outrageous for it in a small town just 'cause it's better than the hotel on the lake & various reunions going on. The price is prohibitive for a senior citizen coming home for a class reunion ! I feel ripped off ! If the price was less it might be worth it. Can't believe Best Western supports such price gouging !!!! Bathroom very small. Soap size pathetic. Odor from rug which seemed dirty.

"More than I can ask for..."

User 03/08/2018

We drove in from Canada and we chose this hotel for no other reason then the close proximity to Lilydale, NY - the last spiritualist Assembly in the entire USA. The service we got at BW was exceptional! Rachel worked the front desk - she is service on 2 feet. Always has a smile for everyone and ready to make a difference for any of the hotel guests! Emily looks after the food and beverage department. We knew that breakfast was included into our room charge however this is the first time when a hotel left doughnuts, cookies, juices, coffee and a variety of fresh fruit and yoghurts out for the guests for the entire day at no extra charge! WOW!! They also have a business center and a pool!! They are "hidden" behind Applebee's and they have a deal going with them for a discount for hotel guests!! The driveway leading up to the front door is very well kept - it gave the feeling of entering a different dimension of peace and beauty! Very highly recommend it (P.s. make sure you say Hi to Bruno - the hotel mascot - the cutest little dog!

"Clean and fine but..."

User 26/07/2018

Was just staying for the night. Front desk was ver friendly despite us getting in at midnight. Room was very clean and the shower had great water pressure. This is stuff that hotels should have, so I don't know if they should really get applause for that but it's better than the alternative! The one blemish was the house keeping. We'd had very little sleep over the last 36 hours and so I put the do not disturb sign on the door. But somehow even with that house keeping came by THREE TIMES, knocked loudly and yelled that they were there. The first two times we were asleep so that was really unpleasant. The last time we were about 15 minutes away from checking out. If there's a do not disturb sign on the door that doesn't mean you're supposed to loudly declare that you've arrived and bang on the door. It means DO NOT DISTURB. But besides that, sure, a pleasant enough place. For the area I think it's supposed to be the best choice and it certainly was clean enough.

"Excellent Place to Stay"

User 12/07/2018

The Best Western was a great place to stay. The staff was welcoming and very helpful. The rooms are clean and comfortable. The free breakfast was delicious - real scrambled eggs! The breakfast area was open all day with snacks and beverages for guests.

"Updated and Clean"

Iris W, Buffalo, New York 12/07/2018

This hotel appeared to have been renovated fairly recently and was attractively decorated. My room was very nice and quiet and the breakfast selection was varied with some cold and hot items, including waffles and fresh fruit.

"Pet friendly!"

User 09/07/2018

Thank you for accommodating a tired couple with a pet! Nicole and Nate were kind to tired travelers! Great Snacks for my hubby who looked for something to eat at 11 PM at night. Eggs and sausage for breakfast with some yogurt and fresh fruit for breakfast!

"No sleep after a long drive"

micheleaS4385BO, Rochester, New York 06/07/2018

We arrived after dinner, driving 8 hours for a college visit the following day. Our room #224 on the second floor had malfunctioning AC. I immediately went to the front desk and was told "it was hot outside so...I can see if the maintenance person can come up." She seemed extremely irritated at having to deal with this. It was 84 degrees in the room. No one came. I returned and actually spoke to the maintenance person who said "it was hot out and the thermostat is not it is not accurate, I will check it." No one came. At 10 pm I called downstairs and the attendant(new shift) came up. It was not working but slightly blowing air. Nothing she could do. Sold out. The room was 80 degrees. Needless to say it was not a restful night. Very poor customer service and maintenance. The AC WAS broken, needs to be fixed. No remedy. Told to speak with the GM as we booked via third party.

"Poor customer service, I felt scolded for booking through a "third party""

primitivenoelle, Syracuse, New York 18/06/2018

We were in town for a one day event so we needed a room for a quick overnight, rather than drive 3 1/2 hours home after a long day. I hopped onto to find a hotel (we weren't familiar with the area) and booked a room. Upon checking in, I was informed that the exasperated lady at the front desk had "spent an hour and a half on the phone trying to get payment verification" and that if she hadn't gotten it, she was going to charge me again and make me deal with Priceline on my own.....with raised eyebrows I asked if everything was taken care of and she told me "you're lucky, yes". The hotel was clean and quiet. Breakfast was standard, but fresh. Upon checking out I asked the front desk if I was all set. A different girl was working the desk and asked if I had gotten a receipt under my door...I told her no. She looked in the computer and said "you booked through a third party, you'll have to get it from them" in my opinion, the employees are pretty quick to discredit you as an actual paying customer if you book your room online. I won't be booking there again. In the future I'll stay at The Clarion, just a short drive away.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
We do appreciate you staying with us; and leaving us your thoughts. This is one of the unfortunate drawbacks when booking thru a 3rd party. You book a room and pay them, but sometimes they don't send us payment information. So the hotels have to spend lots of time on hold and being transferred between their service reps before we get proper payment info in order to check guests in. The other unfortunate thing is that it can happen at any and every hotel. If you book directly thru the hotel, not only will you get the best price available, but you also do not run into these hangups with payment. We have however adopted a new policy regarding the check-in process with 3rd party reservations. If a room is pre-paid, we are going to check the guest in without requesting further info from them and simply wait until there is down-time and take care of the phone calls with the 3rd party then. We are sorry you feel like you weren't treated as a paying guest, The staff here has seen this review, and understand how specific lines and mannerisms impact guest perspectives. We will continue to work on 3rd party reservations to avoid this type of situation in the future. I am glad to see you enjoyed our clean, quiet hotel after all was said and done.

"Wonderful Stay--"

dthompson713dt, Bronx, New York 18/05/2018

Relaxing and restful stay before a long drive home. Facilities included pool, sauna, free breakfast and snacks throughout your stay. Walking distance to shopping, dining, banking and entertainment. Parking available.

"Price gouging at its ultimate"

243Furby, Oakville, Canada 12/04/2018

The weekend we stayed at the hotel there was a special event going on in town and the nightly rates appeared to have been jacked up almost 50% over normal rates. Over $150 per night for a standard room is a little high for a small town Best Western. Most other hotels in town had done the same thing. I thought there were laws against this. The hotel itself was Ok, your standard Best Western. The only issue that we incurred was a shortage of eggs and bacon when we arrived for breakfast about 7:30. When staff was told a new supply arrived in a few minutes

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting us know about your stay. We are glad you enjoyed your stay, minus the pricing. "Gouging" would refer to taking advantage of situations where a hotel is the only safe place for people to stay (emergency events; weather, infrastructure damage, etc.) Our pricing was based on the demand for our product; not related to anything tragic, but for enjoyment. There will also be times where the hotel is priced way below what might be considered a "fair" rate, if there is little to no demand to stay in our area. We do thank you for staying with us and hope you will stop back in again to see us on your next trip to Dunkirk NY

"Best hotel in Dunkirk"

MelanieSH888, Dayton, Ohio 26/03/2018

We have stayed here many times and have always had a good experience- this isn't a fancy hotel, but the rooms are nice, the service is good, and they keep updating the facilities. Until recently, the WiFi was pretty terrible, but that has changed- on our last stay, the WiFi was terrific- speedy, easy to log on, didn't keep getting kicked off like before. Even more reason to stay here again!

"Pet friendly!!"

dowkarh, Thorold, Canada 24/02/2018

Great staff at this hotel and it is pet friendly. Rooms were clean and comfortable. The pool and hot tub were very busy so we did not use them. Complimentary breakfast bar...waffles, cereal, toast, fruit, etc. Lots of stores and restaurants close by. I would stay here again.

"Simply awful. A nightmare worthy bed."

Randomviolinist, Chicago, Illinois 23/02/2018

There are not a lot of choices in Dunkirk, but come on! It's 2018 and how freaking hard could it be to upgrade beds. The bed in this hotel was the most terrible bed I've ever laid on. I couldn't sleep. Yes it was hard, but it was also the kind of mattress you would expect in 1960, springs, hard, not even conforming. Had the floor been clean, I would imagine the floor would have been preferable. Walls were stained, floors, corners dusty and dirty. Towels...omg. There was a number of HAIRS and dirt in the folded towel! Gross. I had the room paid for for 2 nights and ended up just leaving and getting an airport hotel so I could get the sleep I needed. Glad I did. This hotel is not a healthy place to breath, sleep, relax, will shave days off your life I'm sure. AVOID if at all possible. Additionally, I see many people's reviews where this was an open hotel during a snow storm....I get that, but I would imagine staying in the car in a parking lot would be more comfortable. The tip envelope for the maid service was laughable after finding the hairs, btw.... To whoever manages this hotel, you would have a GOLD MINE if you swapped out your beds for something from this decade.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting us know about your stay. We do normally get quite good reviews on our bedding, but everyone has their own personal preferences, so we can understand a complaint here and there. I do see you note what sounds like structural issues with the mattress in particular. I, along with the maintenance staff, are going to make it a point to check all the bedding to ensure it's integrity. We do apologize and hope we can better serve you in the future.

"Stay elsewhere"

mecenter, Smithtown, New York 20/02/2018

Staff was nice , hotel is not. STAYED IN ROOM 222. Requested 2nd floor for added security but no elevator so had to carry luggage up flight of stairs.Room sort of seedy, not filthy, but not clean either. The faucet had sponge markings on it, not shiny. TV initially did not work, front desk helped so I could manually get it to work using buttons on set but remote did not work. The heater/AC UNIT did not work. Thankfully warm spell in February so temperature in room was just a tad cooler than I would have liked but I was not freezing. In the morning, tepid shower, not cold but not hot enough to make the mirror fog up with the bathroom door closed. Forgot bathing suit so did not use pool/hot tub but it was oddly placed opposite the front door with the breakfast bar with windows between pool and front door so EVERYONE would see you in pool. Express check out the receipt was folded in the card entry “key slot” not under the door so anyone passing by could have taken my receipt with name / address on it. In the morning, son foun hair in his eggs. All around bad experience, however staff was very pleasant.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking your time to write a review about your stay. I'm sorry to see you had a few problems while you were here. I am going to pass along the kind words about the staff. They always appreciate seeing good comments about their hospitality. I have gone thru the guest room you stayed in; with both the maintenance and housekeeping staff. All of the problems you encountered have been fixed and I will continuously monitor both departments to make sure everything is taken care of in the future. Thank you for writing specific points in your review. We use this information to help staff and management understand what we are doing right and where we can improve the overall guest experience.

"Thanks to Dustin and Raquel"

Penny T, Jacksonville NC, United States 19/02/2018

I spend every summer at this hotel when visiting family. Much of the staff have become friends/family. We are treated quite well especially by Raquel. :-) The only one we always have issues with is Cindy as usual this stay was no different. I was home for a funeral in December, checking in late at night after a very long 750 mile drive, with kids and grandkids. Naturally we were tired and already feeling down due to circumstances. It was very cold and snowy outside and the hotel was putting in new flooring in the lobby. There was a narrow walkway for anyone to go through, however, Cindy made us go outside to a side entrance to carry in all our items trying to get over snow banks. I did speak to Dustin the GM and he made things right as usual. I was having a rough time since it was a parent's death so the extra comments about how her parents death was so much worse was not necessary. Again, thank you so much Dustin and Raquel for the assistance given to me and my kids during such a rough time. See you in the summer.


dbeat123, Baldwinsville, New York 10/02/2018

Filthy, bugs, mold, plumbing fell off while taking shower....twice. Went to desk and asked for refund, I was told no, that the rooms didn't warrant a refund. Called corporate and they have no power over the individual owners of the hotels. They took report, but ultimately have no persuasion over refunds. So if you want to spend $150 on a filthy bug infested hotel, that the plumbing falls to your feet as you shower...this is the place for you.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to let us know about your stay. We are sorry to hear there were multiple issues with your guest room. We have repaired the shower handle, and let the head of housekeeping know about the other complaints you lodged when you checked out. Management inspected the guest room you stayed in and there was no evidence of bugs or mold in the room. Both the hotel and our corporate office did offer discounts for your inconvenience but you were more than insistent on a full refund. If you would like to revisit that option, please contact us directly or inquire at the corporate office. Please be fair and allow hotels the chance to remedy issues prior to checkout by alerting the staff as soon as there is a problem. We always hope stays are perfect for our guests, but sometimes things are not. Our front desk and housekeeping department are fully trained to assist guests and make things right.

"Dated hotel, fine for a quick overnight"

layla72, Columbus, Ohio 20/01/2018

This hotel is very dated. No elevators, just one steep staircase up to second floor. Staff were very nice and friendly helping us with several requests. We've stayed here several times over the years, and while the lobby got a makeover, the property is still very dated. Breakfast was just okay, and older full size beds (no queens!) weren't very comfortable. Pool area is right when you walk in, you can see it from lobby and breakfast eating area, which is very odd and not private. Set back from main road, yet truck noises were extremely loud in the middle of the night. Right off the NY Turnpike, so fine for a quick overnight on the road Lots of amenities nearby - Applebee's is walking distance, Dunkin Donuts and Tim Horton's next door and a Top's supermarket across the street.

"very good stay"

jimmyrozner, Toronto, Canada 20/12/2017

Very comfortable stay at this hotel. The housekeeping staff keep this place in good shape, and the front desk staff were very friendly and helpful. My room was spacious, and at night the property was very quiet. There was a decent breakfast and a pool. I would recommend this Best Western to anyone travelling through the region.

"Nice Hotel"

kevincG9512FQ, New York City, United States 01/12/2017

I stay here a few times a year as my son goes to the nearby college. I like the hotel the best in the area. Very conveniant to everything and the staff is great!!!! By far the best I have stayed at in the area.

"Overnight Stay"

P3616ZUdenisem, Mahopac, United States 15/11/2017

The hotel is very easy to navigate. I had a nicely appointed room on the first floor with small sofa, desk, King size bed and bathroom. Breakfast was minimal; milk for coffee was in a carafe around a partition where the cereal another carafe by the coffee would have been convenient. The front desk was very efficient and helpful.

"Great for the price!"

Mae I, New York City, New York 13/11/2017

We stayed here to attend an open house at SUNY Fredonia - I was able to get a great price via a discount website and this seemed like the best hotel in the area. There are not many to choose from, so we took a chance on this one and I'm glad we did. My son and I arrived pretty late, so we just slept and ate breakfast before we checked out. It was perfect for this sort of thing. If he decides to go to school here, I will be back. The desk clerk told us they get booked up in advance for big weekends so that was good to know. Breakfast was nice to not have to travel about and find something on our own.


Angie S, Cortlandt Manor, New York 11/11/2017

Stayed here one night before open house at SUNY Fredonia. Very convenient location. Close to everything. Food, movies, Walmart, fast food and college. Was very comfortable and clean. Breakfast had both warm and cold food.

"SUNY Fredonia Family Weekend 2017"

64joannb, Commack, New York 04/11/2017

Nice appearance from the outside, clean and updated lobby and hallways, friendly staff, nice breakfast selection; however, I didn't like that they had plastic wrap under the scrambled eggs in the chafing dish. I like the fact that they always have snacks, fresh fruit, coffee/tea and cold infused water available in the lobby/dining area.The rooms need updating, especially the bathrooms. The shower in the jacuzzi king room was so tiny and had mold along the bottom track. When the room next door ran their water, it was so loud in our room. We switched rooms and were happier. The bedding was clean and comfortable, but the headboard needed to be cleaned and the furniture and mirrors needed to be cleaned better. Overall, I think it is one of the nicer hotels in the area, which is why we stay there every time we visit our daughter up at college.

"Clean Friendly Comfortable"

Y651LDjenniferk, Erin, Canada 30/10/2017

Traveled on the road for a week and this was the best hotel out of all of them I was in. Had the amenities and quality of a Best Western Plus or better.. Great friendly staff and the night staff went out of his way to make sure I was settled and had whatever I needed as I was very late coming in.

"Disgusting and smelly"

User 25/10/2017

Smells like a stable! Dirty carpets. You need an air freshener to be able to overcome the stinky smell! The last time I will ever stay in Best Western. I am sure no supervision to hold a minimum standard ‘

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to write your review. I would like to apologize for the odor in your guest room. Since I am not personally familiar with the room you stayed in, I cannot attest to this problem or see if it was reported when you were staying with us. As you can see from our other reviews, this is not a common problem for our hotel. I have not had any other complaints from a particular guest room, but will be checking all rooms today to make sure there are no off-putting odors lingering. Thank you for alerting us to this problem. We will be sure it has been taken care of.

"Clean and Pleasant "

Michael K, Toronto 24/10/2017

I am a loyalty member of the Marriott chain of hotels. On our return from Florida to Toronto we were planning on staying in Erie Pennsylvania, but unfortunately we had not made reservations at any of the hotels there. When we arrived at the Courtyard Marriott there were no rooms and as it turned out there wasn't a room available in the whole of Erie and immediate area. The fellas at the desk called far and wide and found us a room at the Best Western in Dunkirk. When we arrived we were greeted warmly and best of all our room was great. We were so thankful after a long day's drive. Great hotel.

"Lighthouse Tour Wknd"

tuffnut7, Middletown, New York 21/10/2017

Room comfortable and quiet but decor could have been updated. Sink drain very slow and toilet not very clean. Staff nice and helpful! Location hard to find if not using GPS. Difficult to make a left out of.

"Just ok"

Susan A, Barrington, Illinois 18/10/2017

Carpet in hallways needs replacing and room was smelly. Location was good for my visit. Walked to boardwalk around corner for takeout so didn't eat Hotel food. Overall Hotel is dated and needs a rehab but front desk gal was friendly.

"friendly staff during remodeling"

Gary M, Prairie du Sac, Wisconsin 16/10/2017

the inn was in remodeling. The staff were friendly and the room was clean. unfortunately, the inn did not offer two queen beds which would have been nice as we were traveling with our daughter. We had to sleep in a double which was too confining for us. The breakfast was typical of most inns; however, it did offer a nice selection of fresh fruits which we all appreciated

"Great hotel- Pleasant- Welcoming"

55229Sharon, Nashville, Tennessee 14/10/2017

We have stayed here for years. Pricey at times but one of the nicer hotels in the area. Great staff. Snacks/Juices are available in the evenings which is a huge plus. They go out of their way to make it feel like "home". AC is wonderful and NOT musty or moldy smelling. Excellent environment for sensitive individuals except for the heavily chlorinated pool smell that overwhelms the lobby at times.

"Nice Clean Hotel"

U2437KXmelissat, Dansville, United States 10/10/2017

Hotel was clean and staff were available when you needed assistance. Continental breakfast and coffee available to guests provided a nice selection. Rooms were supplied with several amenities and information if you needed help or extra supplies.

"Good place to stay"

Joseph L, Garner NC, United States 10/10/2017

This hotel is normally very good but going through remolding may be a little messy . The pool was very nice and the water warm . the lobby dusty due to remolding which continued into the late evening hours but was not noisy at all . Later this month they will start on rooms but they were good to begin with . I think they are pricey but not much to many choices in that area .

"Best Western is a great place to stay."

J195JGstephenc, Haverstraw, New York 09/10/2017

Experience was good. Our son atteds Fredonia, and it is great to have a great place to stay. We always find Best Western to be friendly, professional and family orientated. We always use Best Western in what ever state we go.


Angie T, harrisburg pa 02/10/2017

Arrived to find the hot tub, which we had specifically chosen this hotel for, was not operating. Two story and no elevator. No rooms available on the first floor. Mattress way to soft--sit on the edge and slide right off...should have been replaced. Corners of room dusty. Sofa stained. Billed as recently remodeled...guess that did not include the furniture. Not up to what we normally expect at a Best Western

"Good but needs improvement"

Darlene D, Ontario, Canada 01/10/2017

Front desk clerk needs to learn the meaning of the word customer service. The glass in the breakfast room needs to be cleaned - it was filthy. Overall it was OK but I like the Clarion in Dunkirk better.

"Worst Best Western ever!"

sheran59, north carolina 20/09/2017

We stopped here on our way to Niagara Falls for the night because I read reviews it was good but it was one of the worst stays I have ever had at a Best Western. Our room was at the back of the hotel where they are doing renovations and all I could smell was new carpet smell until I entered the room and was greeted by a musty smell. The sheets seemed clean so we did stay the night for lack of energy to drive any further for the night. I really think they need to tear this building down and start over.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
I'm sorry to hear you did not enjoy your stay with us. We are in the midst of an ongoing renovation, yes. At the time you stayed, we were in the middle of laying our hallway carpet, which has given the hotel an overall more modern, clean and crisp feel to it. Unfortunately, the glue for the carpet does give off a hot glue smell but dissipates rather quickly. Please check back with us often, as we always have something going on to improve our guest experience. No need to tear her down, shes getting built back up, piece by piece!

"Pleasant stay"

111jeano, Ottawa, Canada 19/09/2017

Hotel seems updated ie. lobby, halls, rooms need a little update now but still better than a lot of other hotels. Would have been excellent but for the tv remote which, it was explained, the tv's are new & the remotes were not programmed properly.

"Nice staff, but dirty room"

James C, Memphis, United States 09/09/2017

The staff at the front desk were very courteous and the lobby looked very nice. But when I got to my room it stank like cheap cologne and cigarettes. The bathroom wasn't completely clean and everything looked very worn and in need of renovation.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for your nice comments on our hotel staff. It's nice to see that their hard work is noticed and is paying off. I have already shown this response to my head housekeeper and am following up with her daily to make sure everything is getting checked and corrected. We appreciate you staying with us and hope you will give us another chance to show you how we were able to improve based on your comments.


Helaine S, Bohemia, United States 01/09/2017

Not much choice in this area, plus the room rate too high for this type of hotel. Side door has been left opened on two occasions I have been there. Not very safe. Especially when staying on the first floor


nina T, Massapequa Park, New York 30/08/2017

I have never been to a chain hotel that does not provide an elevator for its guests!.The hotel was booked for a softball tournament and I could not change to the first floor! We had to shlep our regular sized luggage up the stairs!. The pool was not big but ok. The breakfast area is small for a packed hotel- the food area small but sufficient. There is an Applebees across the parking lot which we ate dinner and which saved us the stress of looking for a place to eat.


482patth, Dallas, United States 29/08/2017

Clean room, nice staff. No hot water in room, had to call each day to get it fixed. Beds are pretty hard. hallway carpet is filthy,with no base, just a painted line. Not really worth what they charge.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking your time to let everyone know about your stay. I would like to apologize for the water temp in your room. Our Maintenance Engineer has addressed the problem with the circulation pump, so that should no longer be an issue. We appreciate you letting us know about the problem, as this was the first time we had been alerted to the problem. Thankfully for your feedback, this will not be a problem for guests in the future. We are also excited to let everyone know that we are finally able to schedule an installation for our hallway carpet! We ran into a few hiccups, but everything is slated to happen over the next couple of weeks. We thank our guests for bearing with us during the remodeling phase and hope everyone comes back to see our ever-changing design!

"Caring staff and extra amenities"

211cheryly, Liverpool, United States 28/08/2017

I have stayed at this hotel about 4 times since my son is at school in Fredonia (a five-minute drive away!). As I travel for work and write about travel, I stay in hotels quite often. I have found the staff at this hotel to be exceptionally friendly and helpful. There are always extra amenities available like snacks and flavored water. It is always clean and comfortable.

"Worst night of my life"

User 20/08/2017

Very bad experience never again will I return to any of your hotels at any locationI was eating up by mosquitoes all night the heat was on controllable cannot turn it off did not get any sleep the whole night

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking time out of your busy day to write this review. We are happy to let everyone know we have 24 hour desk staff that are always more than happy to assist guests with everything that will impact their stay with us. From heating and cooling, to insect control, they can do it all! Please do not hesitate to seek help from our staff. They can and will do their best to make sure everything is right!

"Clean, and convient location"

880russellq, Islip, United States 20/08/2017

This hotel has clean rooms, very pleasant and helpful staff. The breakfast was included with the room charge and was very good. The indoor pool and spa was clean and well maintained. Free wifi worked without any problem connecting. Plenty of food choices within walking distance. Will stay there again.

"pleasant stay for one night"

RayBuffalo, Buffalo, NY 19/08/2017

Clean room and comfortable bed. Friendly staff. Easy off/on from thruway with convenient parking at hotel. Breakfast options included yogurts, and some fresh fruits. That's a plus for me. Easy access to internet, with decent speed. I will stay there again.


kittycattoo, Glen Burnie, Maryland 18/08/2017

This hotel is nice and conveniently located. We visited Jamestown, Niagara Falls, Lake Erie and some wineries. Easy to get to all and the B/W was a nice place to return to in the evening. If there is a drawback, it is the lack of an elevator. But there are only two floors and enough rooms on each to accommodate people's needs. There is a large parking lot and a very good breakfast. Infused water and coffee are available all day, and a bowl of apples in the lobby. Nice place! If we return to the area, we will definitely stay there again.


Reggie C, Spartanburg, South Carolina 11/08/2017

Nice Hotel located near the Interstate. Offers free Wifi and Breakfast. The staff here was very Friendly and helpful with local Restaurant suggestion. It's only 5-6 mile to Lake Erie from here and that view of the lake is worth the trip.

"Best Western DunkirkNY"

Martha M, Massillon, Ohio 07/08/2017

Was a nice hotel. Offers free wifi and breakfast. The breakfast was ok had the standard bagels,waffles eggs etc. not a big selection of it was free and convenient. The hotel is near a busy interstate and our room faced the hi way so we heard some of the traffic noise. The only thing I didn't like was the pool was right off the breakfast room and when we went to the hot tub in the morning it was a little strange to see people eating or looking in on you. Wish they would have a shade or some sort of curtain to offer a bit of privacy

"Pleasant stay"

938pennyt, Jacksonville NC, United States 07/08/2017

We stay here yearly when visiting family. The staff is friendly and helpful. My grand-daughters were spoiled. The breakfast is real food, NOT processed items warmed up. Certain items are available all day which is such a plus. Only drawback is that they have a partnership agreement with the hotel across the street to use the pool and this hotels guests get to use the others work out facilities, which is not as much or equal. We pay more for this hotel for the indoor pool and over the past few years it has been pretty rough at times for little ones to use the pool when so many teens and others are out of control and it gets too crowded. Not fair to our wallet.


colinmK4191LT, Indianapolis, Indiana, United States 26/07/2017

Excellent, the beer in the room was cold, room service of the prime rib & lobster was excellent, the whirlpool bath was relaxing, breakfast was brought to our rooms and our car was washed before we left!!! They even gave our German Shepherd a bath. Upon leaving, they carried our baggage out to the car for us.

"Worth staying here.....!"

tonyhS8422LL, Toronto, Canada 26/07/2017

thanks again for a friendly service...! We will sure consider your hotel next time we come by in the area for business. Glad we called in and received all the information we needed to make our decision to book with you. Pleasant stay......!


F836JHchristinej, Suffield, Connecticut 25/07/2017

Very enjoyable stay while visiting Lily Dale. Clean, easy access off the highway. Like the set up of the hotel. Pool in clear view. Easy access to coffee and breakfast. Would stay here again. Reservations were easy to obtain. Front desk took their time to acclimate us to the area and our room. Beds and pillows were comfortable. Felt very safe. Like Applebees next door!!

"Great Place"

User 22/07/2017

We were in town for a family event, the hotel was nice, HUGE Breakfast, with eggs, waffles, yogert and much more. clean rooms (which is nice with 3 kids). they even had a play pen for my one year old. I had a very good experience here. And plan to use them again

"Stayed one night"

travelandmarvel, Dayton, Ohio 18/07/2017

Good for a quick overnight. If we had been here longer, the pool and hot tub looked very inviting though. Our room was comfortable and sheets and pillows were good. The only downside is a strange set-up to breakfast that leads to traffic jams. But good food!

"A Decent Place to Stay - no better/no worse"

silverpudding, Naperville 13/07/2017

A good breakfast was the best thing about this property. Service was OK+ too. And an Appleby's and Bob Evans is very close as is the NY Throughway. elevator so avoid rooms on the second floor - very thin walls, so watch what you say and hope the folks near you do so as well - and lots of motorcycles making it noisy at night - and not cheap so no better than a decent value

"Run down "

893gailm, Seminole, Florida 12/07/2017

This hotel is conveniently located just off the highway. The staff are excellent but the hotel is not. We were first given a room very near the lobby and breakfast area, but when we saw a few dogs and realized every guest would be going past the door or climbing the stairs there we asked to be moved. Carpets are old, room smelled stale. I have seen reviews mentioning a renovation, doesn't seem that it's finished yet. There is no elevator. Bring small luggage.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting everyone know about your stay. We really appreciate your comments on our excellent staff! They really value our guests and try to show them the true meaning of hospitality. We are still in the midst of renovations and will be continuing the public spaces and then will be moving into the guest room phase. We are excited about the proposed changes that are coming and hope everyone will stay with us often to see what we are doing to enhance the guest experience.

"Dog City"

joannecreativetravel, Stony Brook, New York 11/07/2017

If you have animals you travel with, great. If you have allergies, dislike barking at 4 AM and slamming doors all hours (the dogs need to be walked), probably best to choose somewhere else. In a town where there is not much to do at night, a t.v. would be important -- bring your own. With the exception of a few bobby pins and dust left in the room, cleanliness seemed ok -- I always scour the room I check in to.

"Standard Hotel Experience "

User 10/07/2017

This hotel represents the normal standard we expect traveling around the country. The room was clean and nicely sized. The bathroom was also clean and had nice towels along with shampoo, conditioner, & lotion. Water pressures was not great. Free wifi worked well. Breakfast was free and there was scrambled eggs (average), sausage links (average), waffle maker, bagels, toast, cereal, yogurt, & fruit. Overall a good place to stay, but seemed a bit expensive for that area.

"This is a very nice hotel"

User 09/07/2017

This is a very nice hotel in Fredonia. I have stayed at other hotels in the Fredonia Dunkirk area, and could never find a hotel worth paying for. I tried this hotel a year ago, and was very pleased with the cleanliness and service. I stayed again this year, and again, was very pleased. It is a clean, comfortable, and very nice hotel. The staff are consistently friendly and helpful. Thank you to this Best Western in Fredonia.

"Excellent Stay at Best Western"

kristinb211, New Jersey, United States 06/07/2017

This is a great hotel for the money. The rooms and property and clean and well kept, and the staff is outstanding, very friendly and helpful with anything you need. They have a decent breakfast spread and fresh coffee, fruit, juice available all day. The indoor pool is clean and well-kept. We have stayed here a few times now and always had a very positive experience.

"Never saw a BEST WESTERN this bad"

User 06/07/2017

Clean it! Bath drains were very, very slow and left you with a full sink when washing hands and shower left you standing in water. Hot water was only warm. Bathroom floor was dirty. ROACH IN BATHROOM! Carpet had burn and a spot that was bald. Looked like carpet was dirty. Bed was uncomfortable. If roach was in bath, what about KITCHEN WITH FOOD!

"Miss Jusy"

sweetjudy48, Plaistow, New Hampshire 03/07/2017

Convenient location, extremely friendly, staff member Rachel was Amazing! Her breakfast set up was outstanding. I travel a lot she made our stay so worth the while. Clean rooms, comfortable beds. The housekeeping staff do a great job as well. Very clean pool/spa. Price was is comparable considering all of the above. We had choices of other hotels this is by far best for your dollar.

"They treat you like old friends."

E7100JOelizabethe, Westland, Michigan 28/06/2017

The staff and owner went out of their way to make sure we had everything we need and were always satisfied. We came in as strangers and I feel like we left with friends. You won't regret staying here!

"Right off the highway"

User 21/06/2017

Right off the highway-in like a jerk off I pulled into a parking lot with our RV and got stuck. Had I listen to my wife and take in the right we would've been in the parking lot of the hotel. So I started off the day on a bad note. Got to the hotel at about 10 at night the only one at the desk was very accommodating. He allowed me to park my RV wear some trucks were illegally parked in the back. And gave us a nice quiet spot in the hotel to get some rest.

"Good hotel cute town"

749shelliel, Myrtle Beach, South Carolina 20/06/2017

This is a cute little town to stop in. The hotel was comfortable and customer service was good. There is a lighthouse 11 mins away and a yummy ice cream shop that my family enjoyed.We also did wine tasting at local vineyard.

"Hotel Beds Uncomfortable"

E4211MMjeang, Bellmore, United States 12/06/2017

Hotel was nice Staff was professional . Rooms were clean. Beds were extremely uncomfortable and small. Springs coming through mattress. A full size bed for 2 adults is not sufficient most hotels have queen beds.

"Expedia rip off"

William H, Indianapolis, United States 07/06/2017

If the $50 charge on my bank card from Expedia is related to this reservation, I'm genuinely UPSET. Will challenge through American Express. I made my reservation on-line directly with Best Western (I thought). Will I be charged for answering this survey?

"Best choice"

User 30/05/2017

Good weather. Great staff. Great accomidation. An very annoying dog next door. The staff was appoligized then upgraded to excellent accomidation with an hot tub. I travel a lot, never had an issue. First issue, immediately resolved. Fredonia BW should be your only choice when you are in the area.

"Better than I expected"

colleenl672, Latham, United States 24/05/2017

This hotel was in the process of renovations - I believe I stayed in a newly renovated room. The room was clean and comfortable, and the setting for the hotel over-all was as pretty as you could get for being right off of the highway. The staff were friendly and the breakfast was decent.

"A Wonderful Nights Sleep"

W5914WSjamesp, Worcester, United States 23/05/2017

The Best Western Dunkirk/Fredonia is a wonderful hotel for a quick overnight stay. The desk stay were very pleasant and welcoming. Everything about the facility was clean, neat, and in perfect working order. My bed was very comfortable and I slept soundly without the usual toss-and-turn due to an unfamiliar bed. The pool and spa tub were excellent and my children could not have been happier using them. I typically do not leave reviews but felt this outstanding experience warranted mention.

"Price gouging"

Jeffrey K, Scotia, United States 15/05/2017

$200 a night with a two night min with tax on graduation weekend is a little much. Next time Airbnb. Hotel is about what to expect from Best Western. Maybe a little nicer but that $400+ I spent left a bad taste.

"Terrible for price"

User 13/05/2017

Was very run down beds uncomfortable and guest rooms smelled terrible. Expensive for the quality. Breakfast was ok pool was good staff pleasant. Good location and very few options of hotels in area. Plenty of restaurants nearby

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to write your review on our hotel. We appreciate your comments and will be using them to help improve our service in the future. I have forwarded your concerns to the proper department heads and will follow up with them to make sure they are being addressed as needed. We are in the midst of a large scale renovation and are thrilled with the results thus far. We are looking at areas in need of focus during this process. We are hoping to get any and all deficiencies corrected during this phase of renovations. We thank you for staying with us and hope you will give us another chance to give you a clean, comfortable stay.

"Nice Place for a overnight stay"

Craig F, Schenectady, New York 07/05/2017

Currently the Inn is going through a renovation that will end in about a year, but don't let that dismay you from staying here. Well of the road and right off Exit 59 of the NYS Thruway, the Inn is a great place to stay with nice clean rooms, quiet, and a friendly staff willing to help out. We stayed in a King Suite with a Jacuzzi. Well worth it after a long drive.. A complimentary breakfast is included. If ever out the Buffalo/Fredonia/ Erie, PA way. Stop here!

"Clean and quiet"

clbv1, Columbus, Ohio 26/04/2017

We stayed on a Thursday night, no reservation no problem. Hotel is under renovation but we got there late and left early so didn't affect us. Our room was clean and quiet and beds were comfortable. Can't ask for more than that. Applebee's is across parking lot and they are open late which we were thankful for. Only negetive was a slight scent of clorine in the room. When I looked out the window in the morning I realized the pool was right below our room.

"Great place"

Jeannette R, Wallingford, Connecticut 16/04/2017

Friendly staff and great place to stay ! I will use Best Western again! Great location ! Breakfast bar had a great selection. Parking area well lit! I felt safe as I traveling solo. Water pressure was good also

"One of the "better" in town."

127trishaa, Long Island, New York 10/04/2017

We have stayed in a few in Dunkirk and Fredonia. This was one of the better in town. Cleaner rooms. A bit more updated. The pool area has a hot tub and is clean. Pool is visible from lobby though. The breakfast is not bad. Room has a fridge which is handy. I believe your can use the gym at the hotel across the street ( comfort inn).

"Pleasant stay"

Y4551MZchristineo, Charlottesville, United States 04/04/2017

Can in tired after many hours on the road. Nice and helpful front desk. Comfortable room and relaxing hot tub/pool. Nearby restaurant we could walk to. Easy on and off I-90 highway. Would stay there again.

"Not very clean."

Susan B, Conneautville, Pennsylvania 01/04/2017

Wasn't very clean. Definitely needs updated. Wish we were told they have been working on the hotel when we stayed. They were very loud at times. The hallways had and odor. Our room smelled a little like mildew.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time for writing a review about our hotel. Also, thank you for staying with us during your visit to Dunkirk Ny. I'm excited to let everyone reading this review that we are in the midst of a large renovation to the property! We will be adding an upgraded public space package, along with some updates to the guest rooms over the next few weeks. We hope you will all visit us soon to see what we are doing to improve our overall guest experience. I have forwarded over the comments about the room condition to the head of housekeeping and I promise I will follow up with her to make sure any corrections needed are addressed with her department.

"Good value"

Charles A, Providence, United States 01/04/2017

Pool, free internet, breakfast, clean rooms - excellent choice. The staff is friendly, the pool is warm, and there are snacks and juice always available. Easy parking and convenient location. Overall, a good deal.

"Comfortable and clean"

User 22/03/2017

Popped in late along our way, no reservation. Was cheerfully greeted at the desk, got a decent rate. Room was nice and clean, the only thing is I wish they had an extra blanket on the bed, or available in the closet. Hot breakfast was nice. Real scrambles Eggs, sausage, waffle station, Greek yogurt, pastries, fruit. The lady in charge of it takes pride of the breakfast and it shows. Overall great experience. We'd definitely stop here again!

"Overpriced for what you get."

zimmcat, Sturbridge, Massachusetts 20/11/2016

I have stayed here a few times. . there isn't much in the area and after a 500 mile drive alone, i'm not willing to tackle Buffalo. It needs updating, to match the price. . .or a much lower price to match the rooms. The quality to me is similar to a Super 8. Walls are thin and you can easily hear tv and people talking. I decided not to stay there again as I was changed $160 total. . . this for a senior with AAA. I've stayed at other QI's that were far more affordable and so much nicer.

"Best Western Dunkirk and Fredonia Inn"

Tony-Globemaster, Ottawa, Canada 02/11/2016

Excellent Interstate access. Well lite, large parking. Friendly reception. Expedient check-in. Very clean throughout. Nice indoor pool area with sparkling clear water. 24/7 availability of coffee, tea, fruit, cookies! Plenty of items, hot and cold, for breakfast. Wouldn't hesitate to stay there again, or recommend this hotel.

"Nice hotel, Pleasant Staff,close to restaurants"

55229Sharon, Nashville, Tennessee 17/10/2016

I have special needs and this BW went above and beyond to accommodate me. I was pleasantly surprised as in the past I have had problems. General Manager Dustin goes the extra mile if you get that request to him. Save money by booking DIRECTLY with them.Only complaint I would have is lobby area is HEAVILY CHLORINATED, beware. They really need to address this with proper ventilation and switch to a salt water pool. Overall, I have been staying here for 6 years and enjoy this hotel.

"A good place to hop off the freeway"

Peter A, Benicia, California 16/10/2016

This is a safe bet for a good night's sleep when travelling east/ west the Interstate. A simple breakfast was offered. Free internet was offered, though the speed was a bit slow. We were travelling later at night and were happy to have found this spot.

"First Time Stay Here"

Jeanne M, Sunbury, United States 14/10/2016

The hotel was nice. The staff was friendly and helpful. Rooms were clean and well stocked. Breakfast was not quite as good as some of the other Best Westerns, but adequate. The area is very nice and there is a lot to see. We were overall satisfied other than the breakfast.

"Easy Access off the ThruWay"

Kellie K, Bellevue, Ohio 13/10/2016

We stayed here as a stop off on way to Boston, from Ohio. Watch the rates, people got a cheaper rate walking in than I did from Expedia. When I tried to book direct it was sold out. Apparently Expedia and others buy blocks of rooms. It was clean and comfortable and the staff was very friendly. There is an Applebees nearby. We did not stay long here. Would likely stay again if on this same path.

"Stayed at this Best Western when our reservation at a nearby hotel did not work out (another story)"

ontheroadagain078, Annapolis, Maryland 09/10/2016

When our reservation nearby fell apart, we found ourselves, along with our friends, late in the afternoon seeking an alternative. There were two choices for weary travelers and we chose the Best Western because it had the higher rating in a motor club guide. The cost was exorbitant for what was offered. The two stars are mainly for the well trained friendly helpful staff at the front desk and at the breakfast. The lobby is small and cramped as is the breakfast room. The entire facility is in need of a housekeeping makeover. Our room had stained carpet, a dirty tub and grimy handprints on the walls. We could not depart soon enough.

"A Good Nights Sleep"

Gale D, Nashua, United States 08/10/2016

I found this motel a very comfortable resting place. The pool is clean and refreshing, and the hot tub is hot! This is easily accessible to the highway, but set back from the bulk of traffic. There are, however no elevators, so beware.


Robert S, Buffalo, United States 23/09/2016

OK place to stay, especially if you don't have high expectations! "New Clean TV Remote" didn't work; Instructions posted at Thermostat were incorrect. Hotel copies driver's license, because they want to ? Awkward location, set back/hidden from road; no curb appeal !


LiaTerrier, Eagle River 20/09/2016

we were suppose to stay at the Clarion in this city but the room was not what I asked for and the staff was very rude we did not even have a refrigerator in the room for a 10 day stay? Moved to the Best Western and they could not have been nicer and the hotel and room was perfect. Stay here not the Clarion.

"Old, Outdated and too expensive"

ccidermill, Dearborn Heights, Michigan 06/09/2016

Not sure why this hotel cost this kind of money. It was old, outdated and musty smelling. Cleaning was lacking and staff was unfriendly. Will take all into account when choosing to stay at Best Western again

"Nice lobby. Decent breakfast. Worn down rooms"

Ness S, Dublin, Ohio 31/08/2016

Came here recently on our way to drop our daughter off to school and needed a break at night. The town itself is a stop on the highway. Very convenient. Pros: - great price. - decent lobby. - provides breakfast in the morning. Mainly continental but also pre made omelette and bacon. Has a waffle maker as well. - nice secluded parking area. No street noise. Cons: - no in house restaurant or bar. Not even for beer or wine. Had to go to tops to get beer. - the hot water in the shower was annoyingly lukewarm. - the room registered 88 degrees when we walked in around 10:30P. And it took a long time for the temperature to drop to reasonable levels. - I would have probably given in 3 stars but my wife felt that the room was not very clean, especially the sheets and towels seemed worn out.

"Good in a pinch"

NinaInV, Virginia 28/08/2016

Stopped over during a long distance car drive for a night with the puppy. They are dog friendly. Clean small room. Relatively quiet. Overall no frills. Right off the highway. There is a shopping center across the street with a Tops grocery store and a few restaurants and that was handy. Applebee's is practically in the same parking lot. There was enough green space to walk the dog. Tiny indoor pool. Quick breakfast average coffee. Unfortunately it was a Saturday night and VERY PRICEY for what is was because beware the Best Western website automatically defaults to search the hotel room for the next day (not the day you are actually on/same day) so we were in for a big surprise with the rate once we arrived (and of course this was a common mistake that had happened to many people).

"Visit to New York State"

Greatgrammy, Riviera, Texas 25/08/2016

We recently spent a night at the Best Western Hotel in Dunkirk. We were very pleased with our room which was very clean and comfortable. The staff was excellent very helpful and friendly. We would stay again.

"Retired "

User 23/08/2016

Staff was not very friendly at check in. Hotel would not honor Best Wester Rewards due to address on license and address in system not matching. I was notified that the hotel does not have an elevator. This I was told while wandering the hall looking for it. They put me on the second floor with several bags to carry up stairs.

"Excellent Stay"

Nick D, Bloomfield, United States 22/08/2016

The staff at this hotel have always been very friendly and have always greeted me with a hello and a smile in the morning and a smile and a good night in the evening. They always ask what they can do to help make my stay better. Quality service and a great value.

"Clean and friendly"

Bryan M, West Lebanon NH, United States 21/08/2016

The yogurt, fruit, and snacks available at all hours made this clean motel feel like home. A variety of drinks were also available around the clock. We keep conventional hours, but when one is away from home, it is nice to be able to grab a yogurt or a bagel whenever you want it.

"Clean and quiet"

James F, North Adams, United States 19/08/2016

Easy access from I-90, the hotel was clean, quiet, and comfortable. I picked this location as a last minute thing, as we were traveling and our plans were fluid. I am very happy we chose to stop here, and we will do so again if we find ourselves needing a room in the area again.

"Nice place to stop"

Katherine B, Fairborn 14/08/2016

We had a good overnight here. It's a fairly small hotel but was clean and quaint. Free breakfast had plenty to choose from and had waffles, eggs and bacon served 6-10am. Pool was small but the water was perfect temp and we had it all to ourselves this morning, pool open 6am-11pm. Hot tub also available. The room was clean.l and comfortable. Staff was courteous and helpful. We'd stay there again if we were passing through.

"Disappointed by staff/management"

User 09/08/2016

Upon arrival, after checking in, we realized that there was no elevator and since we had heavy suitcases, we inquired about switching to a room on the first floor. The person at the front desk offered some reasons as to why we might not want to switch (room not the same size, price difference) even though we offered no objections to either. She continued to counter our inquiries with an unwillingness to help, so we finally gave up and went up to our room. When we opened the door, we were hit by a wall of stench. It was late and we were tired, so we just called it a night. The next morning we mentioned the smell to the room attendant, who immediately acknowledged that all the rooms had a bad odor due to "air conditioning cleaning" and handed us a can of spray disinfectant/deodorizer. On the second and third days, we had to go to the front desk to have our key cards recharged, since they didn't work when we got to our door. Plus, on the third and fourth days, we noticed that the rear security door was unlocked and no key was needed to gain entry to the back of the building. Our last evening there, we discovered our t.v. remote was gone. The person at the front desk issued another one, which did not work. The front desk person said that there was nothing more they could do. In the meantime, another couple approached our hotel door, and would have entered if one of us had not been in the hall at the time. This other couple had just been assigned to our our room and had keys to enter. They returned to the front desk and the mistake was corrected. About an hour after our request for a t.v. remote, the front desk person knocked on the door with a new remote and paper instructions on how to program the device. Since it was after 10 pm, we declined the offer. The next morning we tried to address the issues we had experienced with the front desk staff. They indicated they did not have the authority to address the situation and said they would call the manager, then said he would give us a phone call. That has been more than 24 hours at this writing and we have not been contacted by the manager or anyone else. Having a problem is not unusual, however, having a staff to address your issues and offer some sort of relief or acknowledgment will go a long way to making a happy customer. We feel that the manager has fallen short in this area. On the plus side, the breakfast was decent and aside from the stench, the room seemed clean. Should the manager contact us, I would be willing to amend this review.

"Rude night clerk"

Samuel G, Washington DC, District of Columbia 31/07/2016

I'm generally a positive reviewer; however, in this case, I asked for their room rate, and they quoted me a rate $100 more than their normal rate. Fine - it's their business. What I don't appreciate is when I said thanks and started to leave, the night clerk sarcastically shouted, "Good luck trying to find a hotel tonight!" We then found the wonderful Comfort Suites in Edinboro, PA for a reasonable price later that night. The night clerk's remark will stick with me whenever I think of Best Western from now on.

"My first "solo" roadtrip"

HeidiJohnKaos, Hamilton, Canada 31/07/2016

Nice clean hotel. The friendly staff was very helpful. The pool look very clean, but I never saw anybody in the pool. The room was very clean and the bed very comfortable. I would stay at this hotel again.


nippongreen, Richmond, Canada 19/07/2016

Courteous and very accommodating staff and a very comfy room, the jacuzzi was an added bonus after riding all day. breakfast was just enough to start the day right Unfortunately i never had time to enjoy the indoor swimming pool that looked well maintained and also the Gym.

"Quiet, Comfortable, Convenient "

sdcglre, Detroit, Michigan 15/07/2016

This was a business trip, so I did not get to enjoy the pool or other amenities. The room appeared to have been recently updated and the air conditioner was very nice with a wall mounted thermostat. The fridge in the room was new and larger than most. Room appeared to be clean and the bed was comfortable. The bathroom floor could be mopped a little better. The staff was friendly and helpful. Conveniently located right off the turnpike with restaurants and shopping nearby.


Sandra H, NESCOPECK, United States 11/07/2016

Property was clean and well maintained. The staff were friendly and helpful. The pool and spa were superclean!! We enjoyed the free breakfast.. There was a great selection of hot and cold items, plus various drinks, not just coffee and juice. Really appreciated the 24 hr open fruit, yogurt and drink machine in the lobby since we did not arrive until late, 9:30 PM. We saw families with small children and they were very welcomed.

"Hotel Stay"

Emiliano P, New Yrok, United States 04/07/2016

Staff were very accomodating and did excellent customer service. Location is very convenient, Outsside of hotel is nice. Parking is very spacious. The only short coming is an elevator to bring up baggages if staying on upper floors but i did not have that issue. I was thank ful for being able to check in earlier than check in time

"Old,dated and overpriced"

Lynn1918, Edmonton, Canada 26/06/2016

The room looked old and run down. The grout around the toilet was gross. Wallpaper in bathroom peeling. Carpet looked like it has never been cleaned. When we arrived, there was a pool of water on the floor in the bathroom and the sink would not drain. Told the front desk clerk,who was helpful and she said she would look into it. We went for dinner and when we returned, the pool of water was gone and the sink was draining. Pool of water returned in the am. Bed was comfortable and that is about all I can say.

"Best Western Dunkirk NY"

Don P, Fairfax, United States 17/06/2016

Bathroom floor had lots of hair on it, but desk attendant took care of that while we went out to a function. She was very concerned about it. Mattress really bad--a lot of motels have bad mattresses--maybe a lot of people don't care or know better, we do care. Never stayed at motel that left out so much food for guests for the whole day. They get very high marks for that. Front desk people very nice.

"Dog Friendly and the attached restaurant are the only things going for this hotel."

georget420, Oconomowoc, Wisconsin 16/06/2016

Hotel is right on the Garden State Parkway, our room was very close to the highway, very noisy. The lobby is very clean and updated compared to the rest of the building. The stairs had treads moving and looses as stepped on, the towels and bath matt are frayed and worn out. No decaf offered at breakfast. They do allow dogs, one of the few in the area, the reason we stayed there.

"Get a room with a jacuzzi!"

User 06/06/2016

The front desk staff was very friendly. We got a king bed room with the jacuzzi tub and it was awesome. We were just traveling through so we only stayed one night, but if I am ever in the area again I would stay here. The room was very clean and had everything we needed.

"Clean, safe & convenient!"

User 06/06/2016

We stayed here for the weekend while we were at a dog show at the fairgrounds. The staff is outstanding - everyone was friendly and helpful. The room was clean and conveniently located. Plenty of restaurants and grocery stores nearby. We didn't use the pool, although it looked small - it seemed to be well cared for and clean. The breakfast area was also clean and well stocked, beverages were available 24 hrs. a day. We were on the ground floor, on the same side as the hwy., which we could hear but it wasn't much of a problem for us. The motel is a little dated, but it was safe and the room/hotel was clean. There was plenty of exercise area for my dog outside and the grounds were kept clean. The staff was very helpful to us when we had a tire that needed repair. They recommended Ellman's garage - who took care of us immediately and it was a very inexpensive repair. I'd definitely stay here again.

"Finally a great hotel experience in Fredonia"

User 06/06/2016

This is a wonderful hotel; lovely and clean with warm, professional staff. I have stayed in Fredonia at different hotels before, and was shocked at the poor quality and high expense. This, however, was a great experience. I will always stay at the Best Western when I return to Fredonia.

"great service"

Margaret M, geneva, United States 01/06/2016

very happy with our stay here. We had a problem with the A/C at first. Desk person tried to get it working for us. We were on our way out for dinner, decided to wait til after to see if it improved. Once they knew it hadn't, we were given another room immediately. Called within a half hour to make sure we were happy with the change. Very satisfied over all.

"Good place to stay while on the road"

Mike D, Boston, Massachusetts 16/05/2016

I stayed here for four nights while house-hunting in the area, with my wife and two-year-old daughter. It's a no-frills, fairly inexpensive travel hotel, so don't expect luxury, but they do what they need to, and they do it well. The staff are friendly and competent, the rooms are clean, and the breakfast is adequate. I would have liked to see a bit more variety/choices in the breakfast, but it was perfectly fine for a few days of travel. Heated pool and hot tub available for the kids. You can hear the thruway a bit from the property, but it's just far enough away to not be disruptive.

"We were pleased with this place."

Shlopsky, Windsor, Canada 06/05/2016

This was a very clean hotel just of the I 90. Easy to access both coming and going. Our room was spacious. The desk staff both in the afternoon and overnight were great. They kept the breakfast area was open with snacks and coffee all evening. The access to the entrance of the hotel was very good, especially when taking a luggage cart in and out. There were restaurants, shopping and gas stations near by. The price was very reasonable. The were great with our service dog. If there was one thing I would add to the room, it would be a microwave. They allowed us to use the one in the breakfast area. Certainly would stay here again.

"Excellent Motel to stay at"

George E. B, Bridgeport, New York, United States 03/05/2016

We stayed here for one night on our way back home from a vacation. It was a wonderful experience. We got the King Suite with a Jacuzzi in the corner of the room. Everything about the stay was super. It was close to restaurants for dining and they served breakfast early so we could get back on the road.

"Home away from home "

User 28/04/2016

First, the hotel does not have an elevator in case that would an issue We have had the same room both times and have always felt comfortable. ...the front desk is very friendly and accommodating ...breakfast is standard...but fit our need...beds are comfortable and pillows are like cloud puffs. shows signs of wear but clean. ..all the staff are really friendly. ..

"Clean Hotel"

Shoelady18, Maricopa, Arizona 25/04/2016

We did the Lake Erie Wine Trail and decided to stay in Dunkirk. I was very pleased with the cleanliness and friendliness of the hotel and staff. One of the things that I liked the most is that you can get coffee/tea 24/7. They also had cookies and sweet rolls. The bed and pillows were very comfortable. The bathroom was also very clean. The hotel is located right near 90 so it easy access for travel to other places. We will definitely stay there again if we are in the area.

"Nice Room"

BaltimoreSkiBob, Baltimore 22/04/2016

We stayed at the Best Western Dunkirk for a family function. Our rooms was quiet, comfortable and clean. The room was at the end (#219) of the building and had an "L" shape which seemed a little strange. The bed, desk and TV were at the end of the long end of the L. A lounge chair was in the corner of the "L" basically looking at the corner and no where near the TV. One good thing about this room was since the bed was around the corner it was perhaps a little quieter. We did not have any issues with noise but this was the off season. The pool was very small but sufficient for the kids. The breakfast was the typical "free" breakfast - nothing special. They did have a reasonable amount of breakfast seating which was good. This hotel is a good value for the price. We stayed on the second floor but note that this hotel does not have an elevator. These are my opinions.

"Better than expected "

Julia I, Madison, Wisconsin, United States 08/04/2016

I was pleasantly surprised to find the bargain room I reserved on Internet on my cell phone had a jacuzzi for two in the room. Nice to get a king bed and jacuzzi for less than $100. Maybe we just lucked out. The room itself was updated and larger than some hotels, nicer than the lobby. Comfortable bed. We'd chosen it because it was near I-90 and quite dog friendly ($10 fee, front desk staff fawned over the dog). The breakfast was good. I appreciated the yogurt choices, granola and dried fruit. My husband liked the hot breakfast. Although like other reviewers he noted the waffle iron left black on his waffle. But eggs and sausage were fine. The staff were attentive. We also appreciated the fresh fruit (and cookies and Danish and more) available 24 hours. The biggest downside was we could hear I-90 from our room. Not terrible but noticeable. We still may stop when driving through area again. But will ask for a room on other side of building. Otherwise the hotel was very quiet. Plenty of place to walk dog outside. (And we for food Chinese takeout from, Holy Wong, with food tripadvisor reviews)

"wedding night"

kpryll, Silver Creek, New York 04/04/2016

we were greeted at the desk nicely but our card didn't work at the outside door and had to go back and get re- keyed.. having a room downstairs we heard a lot of foot traffic and door opening and closing in our room. The whirlpool was relaxing but had many nozzles missing and open areas that should have had something over them. Over all we did ger to relax and had a comfortable night away.

"Yearly trip to Fredonia"

Joe V, Mooresville, Indiana 03/04/2016

We make a yearly trip to Fredonia to pick-up vines for our vineyard in Mooresville IN. We make the trip in 2 days and always stay at the Best Western in Dunkirk. It is very close to Double A Vineyards and very close to all of our favorite local restaurants. Always a nice stay....staff is always very friendly, rooms are always clean and a nice breakfast before we get back on the road to head home.

"nice pet friendly hotel"

Lynne G, Silver Spring, Maryland 28/03/2016

internet worked perfectly. pool hours were good. easy to navigate hotel. getting a face-lift it seems, but still good staff and clean. pet option much appreciated. could/should clean up debris from winter in landscaping around hotel.

"Good Hotel to stay at, despite other reviews"

jilly912, NYC 24/03/2016

I stayed one night on March 20th and it was a pleasant stay. I will say they have put some effort into making it more modern, did keep the old world field to the decor in the lobby and halls, I like the fact that they kept that feel but the rooms are much more modern and it is two different styles from lobby/halls to room. NOthing to rate the bad at all just not expected I thought rooms would have been dated but to my surprise they were not. Pool is in the middle of the dining area which I was not so pleased with but will again not rate the hotel badly because of, I requested that they frosted the glass more than half way and it will make it more private for those swimming that having someone eating while you swim in the am. Overall for the stay I needed it for it was perfect. I will be returning in 2 weeks

"Place was filthy floors torn up, door locks didn't work. Not worth half of what was paid."

Patricia F, Great Valley, New York 15/03/2016

The first thing I encountered when arriving was the receptionist from hell. I will admit that I am an EVIL smoker, but I had to pick up key daughter was shopping. I got out of my car parked in handicapped spot since I am. Put out my cigarette in my car, used my ashtray. It wasn't like I went to the door and threw it on the ground for all to admire. I never do. I only needed to show ID to get to the room already paid for. The lovely woman who looked slightly like a witch, informed me that it was a non smoking hotel,which I knew. I don't smoke around my grand children anyway. I had hardly got to my ID and she was still sputtering how it was going to cost my credit card $500, WHEN i SMOKED IN THE ROOM. No, HELLO or HAVE A NICE EVENING. JUST THAT CRAP OUT OF HER MOUTH. I HAVE MANAGED BUSINESSES ALL MY LIFE and would have canned her on the spot. The rooms stunk rugs in coridors were disgustingly filthy and indoor pool so small it was a joke. Room keys didn't work in any of the doors but no sins to let you this. Great place to stay.

"Very accommodating staff"

Debrear, Candor, NY 02/03/2016

As the parents of a SUNY Fredonia student, this is not the first time we've stayed here. As always, a clean room, very conveniently located. This time we used the hot tub and pool, which were wonderful! What set this visit apart was the great service we received from Rachel. She was so accommodating, not to mention outgoing and very friendly. We'll definitely stay again!

"Needs basic maintenance"

nunya n, New York 26/02/2016

Hotel in need of basic maintenancr, room had obvious damage with possible health concerns had to move, nothing offered for inconvenience, hotel was clean despite need for repairs. Breakfast was standard fare with microwaved entre, had to discard waffle due to carbon from worn out waffle maker. Should be much better for the cost per night, pool area a plus.

"nice hotel"

Jim S, McKeesport, Pennsylvania 14/02/2016

I stay here in the summer for the beaches and on business. Close to town and the marina. The hot tub was broke down all weekend ,that was a small set back but it was ok. Told the desk clerk on Friday night she didn't seem to care and the morning crew knew nothing about it. will stay here again ...Rookies Bar for wings were great

"Best Western Dunkirk, NY 14048"

Pete C, Dunkirk, United States 13/02/2016

Helpful staff, bed made of something like broken cinderblocks and overly soft pillows. Overall ok for a place to crash but for a hot tub weekend think twice. The bed was the worst part, just laying on it I could tell it was a problem, trying to sleep on it was misery.

"Clean Hotel"

Susan R, Arvada, United States 12/02/2016

Our son is at the college in Fredonia and this is where we stay when we come to see him. The staff is very friendly and the hotel is clean and close to the highway and the school so its perfect for families of students.

"Comfortable and spacious rooms and very friendly and helpful managers!"

SubirMukherjee, Raleigh, North Carolina 07/02/2016

We were a group of 5 travelers and needed 2 rooms late at night. The manager at the desk that night was very helpful and we had use of two very large rooms. Breakfast was sumptuous! Beds were very comfortable. In our room, I had a minor cut on my foot from a fishing hook that had been caught on the floor carpet, left from a previous patron's visit obviously. When I called the front desk manager in the morning for some first aid, she (can't remember her name) was extremely apologetic even though it was not the hotel's fault at all, she went out of her way to give us a decent discount for our troubles and took utmost care to remove the hook from the carpet. For going this extra mile I would definitely give my review a 5 star.

"Colleg visit"

Mycrazy7, Selden, New York 25/01/2016

Hotel staff were very pleasant and helpful! Room was clean and spacious. I found the bed to be very comfortable, hubby thought otherwise. Breakfast was very simple. If you are looking for a place to rest your head this place is lovely, maybe plan to go out for breakfast or grab and go. Overall we were satisfied with our overnight stay.

"Best Western Dunkirk"

Dennis B, Mentor, United States 18/01/2016

Clean and friendly place to stay. Caring staff and real dog people. Even our dog had a great time playing with the staff. You will be treated like family. The breakfast was very good and everything was hot and fresh.

"Just Okay..."

wanderlust11223, Fredonia, New York 09/01/2016

The hotel was okay, the room and lobby was clean, but the entire building smelled of smoke. It wasn't the heaviest of smells but it lingered everywhere. I have stayed at nicer hotels for better prices.

"Nice hotel"

User 31/12/2015

Not much to choose from in this area! It does have a pool and the kids enjoyed it! Beds were not comfortable, and the rooms seemed a little bit on the smaller. Good bang for your buck though. Continental breakfast was decent too! Can't ever go wrong with waffles!! Ha

"GREAT staff!"

55229Sharon, Nashville, Tennessee 18/12/2015

Rachel at the front desk is FUNNY and wonderful!- good nights sleep, staff that really go all out to make you feel welcome :D I highly recommend this hotel. On this trip our son and daughter in law also booked a room there. IT was a family affair for sure!

"swim conference"

Janet T, Pittsburgh, United States 07/12/2015

We attended a swim conference at the University for three days. This our first visit to the Dunkirk, Fredonia area. We enjoyed the stay and the closeness of the motel to our destination. The area around the campus is beautiful. We found great places to eat.

"Nice amenities"

Paula D, Cumberland 25/11/2015

Best Western was located conveniently off the highway. Unfortunately, it is very close and you can hear the traffic from the highway. Offered a very good breakfast, plus free wi-fi for the price. Also, other patrons decided to have a party right outside our room and it was a bit noisy.

"A bit better than expected."

verybigv, Syracuse,NY 17/11/2015

Easy check in. Lots of parking. A few restaurants within walking distance. The pool and hot tub were in good order. Breakfast typical. The bathroom was huge but the shower was kind of small. Started to hear some road noise from RT90 in the morning. Staff was pleasant. I'd stay again.

"Always a great value!"

Sally F, Gloversville 26/10/2015

Arrived very early, but room was ready, and staff was available for anything that was needed, but nothing was. Local paper were offered for us to make plans, and room, amenities and staff were at their usual best.

"Nice hotel"

Allen M, Winnebago, IL, United States 19/10/2015

I would stay at this hotel again in a heartbeat if in the western NY area. Very helpful staff, nice room, good breakfast. Rachel at the front desk helped me out immensely with information in finding a restaurant.

"Nice and friendly staff,I will definitely come back next time I visit Fredonia Ny"

User 19/10/2015

I had a good experience and the staff was very helpful. Breakfast was perfect, I checked other hotels in the area and this one is my favorite hopefully next time I will use the swimming pool and hot tub. if I had to suggest something I will say that perhaps room service offering burgers and sandwiches would b great! since theres not much restaurant selections late at night

"Quiet and pleasant stay"

sookiebergquist, South Hadley, Massachusetts 11/10/2015

I had a great stay at this Best Western. It's conveniently located right off the I-90, so I could hop off and back on easily. It's tucked awayenough that you can enjoy some peace and quiet. There is coffee and hot water available 24-7, and my room had a mini fridge. Rachel at the fromt desk was very friendly and helpful!

"Tired and old"

Helaine S, Bohemia, United States 09/10/2015

This hotel is old and in need of a renovation. Too expensive for the area it serves. not a lot of choices in area. Side door was broken and was told not to use it. But when I went out at night it was propped open with a safety cone. (I closed it since I didn't feel safe with it opened.

"Excellent place for great price"

Crystal M, Hartland, Vermont 09/10/2015

The hotel was great. Pillows were tiny small square ones, which was odd. The rooms were clean, however I am a strong believer that there should be NO hair on the floors and tubs. Other than that it was great. Oh and the Pool and hot tub weren't in order when we stayed. So make sure their renovations are all done if this is a key to your stay. Other than that.> it was Excellent... I mean is anywhere perfect? NOPE... We will stay again.


jphmfh, Pittsburgh, Pennsylvania 05/10/2015

My husband and I stayed two nights at this Best Western Hotel everything was good and clean but I will never stay at another Best Western as long as I live. We asked for a non smoking room, because my husband is on oxygen at night. So I asked at the desk where could my husband smoke and they told me outside in the back because that is where our room was located. So my husband went outside of the hotel to smoke because I cant be around cigarette smoke it makes me sick. So every time he wanted to smoke he went outside. But I got charge $250.00 over my room charge because they said that there was evidence that we were smoking in the room. I tried to explain that the cigarettes were on the table but no one was smoking in the room. I cleaned the room including the refrigerator because I put some fruit in there. Common sense tells you if you ask for a non smoking room and you clean up except for making the bed, I would not be that stupid to leave a cup with cigarettes in the bathroom. especially since I never used there cups I had my own. I asked them to look at there cameras then they could see he went outside, they said well that doesn't mean that we didn't smoke in the room. I was there because I was visiting my son and I was with them most of the time we only sleep there and had some breakfast then we left for the day. I just cant believe that they said there was evidence of smoking. Therefore I called and discontinued my rewards card and I will never stay there or any other BEST WESTERN HOTEL AGAIN. So Try and have a manager check your room so they can't go and charge your Credit Card without your permission for something that never happened. It took me a long time for my husband to smoke outside of my home and to be accused of something that didn't happen.

"Alttle Pricey"

Dickn122, Pittsfield, Massachusetts 30/09/2015

We like Best Western hotels. This one was about $30 more than usual. The room was good with a comforable bed and clean bathroom They are dog friendly and there was green spaces for walking the dog. It is convenient to I 90 in New York.

"Bus driver"

User 26/09/2015

Excellent hotel. Clean. And comfortable. Staff friendly. And rooms. Excellent. Had a great night stay. Will stop here anytime as best western especially this one. Deserves a 10 star!!! Nice rooms with a jacuzzi !! Had a great parking spot for the coach

"One night"

Greg B, Indianapolis, United States 26/09/2015

I chose and stayed at this hotel as it was half way to were I was going. Also I am in BW's rewards pargram, thus basically this was a free night for me. Hopefully that didn't sway the staff for any reason. I arrived fairly late, when I walked in the receptionish immediatley finished her call so she could check me in. She apologized for the pool area being unuseable for renovation but I knew that at the time of the reservation. The room I had was excellent, it was bigger than some top name hotel rooms. The A/C unit was the quietest I have ever heard or didn't hear in any hotel I have stayed in. Check out was just as professional. Simple, direct and easy. Even the cleaning staff asked if everything was fine with my room. I have never had that asked from any hotel. It gave me the impression that they really cared about me and my experience there. My only concern is the layout for the breakfast. Just due to the nature of the building not all breakfast items are in the same area. In fact it is spread over three so it can be a bit akward to get everything.. Again this was actually very minor in the whole scheme of things but just something someone traveling with kids might want to be aware of. Thank you BW Dunkirk for a truely wonderful stay.

"Reasonable pricing"

Linda C, Gaston, Indiana 17/09/2015

The hotel needs some updating, carpeting and a little more detail cleaning. Overall it is a nice place that offers free breakfast, has a small indoor pool. Applebees within walking distance. The room was clean, sink was slow to drain, bed comfortable and free wifi

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