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Best Western Hotel Dunkirk & Fredonia Inn, Dunkirk

3.5/5  - basé sur 391 notations.
3912 Vineyard Drive, 14048-3522, Dunkirk, United States - visualizzare mappa
Best Western Dunkirk & Fredonia Inn - Facciata dell'albergo Il Best Western Dunkirk & Fredonia Inn è situato nel centro di Dunkirk. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Questo hotel di Dunkirk, New York, ristrutturato di recente, offre camere pulite con arredi di lusso e tariffe convenienti e gode di un'ottima posizione nei pressi del lago Erie, di Lily Dale, di Nestle-Purina e del college Fredonia della State University of New York. Situato nei pressi dell'Interstate 90, questo hotel di Dunkirk, New York, è vicino a Point Gratiot, ad Amish Country, al lago Erie, a Lily Dale e alle aziende vinicole della zona. Gli studenti che visitano o frequentano la SUNY Fredonia non dovranno andare lontano: l'università è infatti a poco più di un chilometro dal Best Western® Dunkirk & Fredonia Inn. Chi è in viaggio per lavoro potrà sfruttare al massimo il proprio soggiorno, poiché molte delle aziende e delle organizzazioni locali si trovano in prossimità di questo hotel dello stato di New York. Nestle-Purina, Carriage House, C&E Telephone, Cliffstar e Field Brook Farms si trovano a breve distanza. L'aeroporto internazionale di Buffalo Niagara dista soli 40 chilometri circa dal Best Western Dunkirk & Fredonia Inn, consentendoti di raggiungerci molto rapidamente. Non dovrai viaggiare a lungo per soddisfare le tue voglie culinarie: l'Applebee's®, il Bob Evans® e il Wing City Grille si trovano a pochi minuti da questo hotel BEST WESTERN nello stato di New York. Lasciati conquistare dallo shopping nei negozi dei centri commerciali Chautauqua e Walden Galleria, entrambi poco lontani dal nostro hotel. Divertiti o rilassati nella piscina riscaldata al coperto con idromassaggio di questo hotel di Dunkirk. Gli ospiti di questo hotel nei pressi del lago Erie potranno approfittare di un business center e di un distributore di bevande e frutta in funzione 24 ore su 24. Questo hotel di Dunkirk, New York, ristrutturatodi recente, offre camere lussuose e spaziose, dotate di accesso a Internet ad alta velocità, televisore a schermo piatto con canali via cavo/satellite e HBO®, frigorifero, scrivania, macchina per il caffè, quotidiano USA Today gratuito nei giorni feriali e molto altro. In questo hotel situato nei pressi del college Fredonia della State University of New York potrai affondare in comodi letti e gustare ogni mattina una deliziosa colazione continentale gratuita. Per una visita all'insegna della convenienza a Dunkirk, New York, prenota online oggi stesso al Best Western Dunkirk & Fredonia Inn!

Best Western

Hotel Dunkirk & Fredonia Inn

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i vantaggi dell'hotel

  • Terme
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  • Aria condizionata
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  • Parcheggio esterno
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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 391 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
109
Molto buono
138
Nella media
72
Scarso
41
Pessimo
31
CONSULTARE I PARERI SU
Affari Affari
61
Business Business
42
Da solo Da solo
32
Di coppia Di coppia
57
In coppia In coppia
97
In famiglia In famiglia
163
Viaggio con amici Viaggio con amici
24
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Easy check in, Nice Breakfast!"

4
25/09/2018

We recently stayed at this Best Western while doing a road trip to the Lake Erie area. We checked in very smoothly and got a great rate. Our room was very nicely appointed and clean. I guess my only complaint it a lack of elevator. Kind of tough to carry suitcases and bags if you get a 2nd floor room. If you have mobility issues definitely get a first floor room. There was a nice small pool area with a hot tub. Breakfast was well stocked and very clean. Close to many area restaurants. An Applebees is within walking distance!

"Just a place to rest"

1
24/09/2018

This hotel needs a lot of TLC. Room had a weird smell to it. This smell made it a Terrible rating for me. Bathroom mirror was not clean, nor was the toilet tank lid. In the lobby was a iced water dispenser with slices of lemon. Nice idea but the device holding the water was pretty sorry looking. I would be afraid to drink from it. I would raise this hotel to maybe a 2 or 3 if they had a better housekeeper in charge, aired out & deodorized the rooms, & just replace the water dispenser. Simple, inexpensive changes you would think.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Good morning and thank you for taking time out of your day to write your review. I would like to apologize for the problems you had during your stay. Since I am not sure of the room you stayed in, I cannot attest to the smell you had in your guest room. I have let the housekeeping supervisor know there was a complaint and she is working with the staff to make sure every room in the hotel is fresh as expected. All the guests love the lemon water dispenser in the lobby! It goes thru heavy use and is certainly clean, disinfected and replenished every day to ensure the best tasting, quality water possible. Because of this process; cleaning and disinfecting on a daily basis, the container does take it's fair share of wear. We will look into getting a new dispenser if we feel this is becoming a concern.

"Don't let the plain exterior put you off."

4
16/09/2018

I enjoyed my 3 nights here. Had a little trouble at first finding the driveway. Twice the people I was in the car with went in the "Exit" driveway. Absolutely hated that there was no elevator since in had a big heavy suitcase. BUt, after that, the staff was nice, helpful and did what they could to find me a good rate, to open the jacuzzi for me at midnight, to try an accommidate requests. The room was clean and spacious. They have a good breakfast which I wish I was not on Pacific time and could had made it to more than once. But, it was great that they had many items available all day. I will stay here again.

"Staff"

4
04/09/2018

Staff was friendly and extremely accommodating..They went out of there way to help us. The beds on the otherhand aren't the most comfortable and 2 queens in the rooms would help.Breakfast was good...

"Very Nice Best Western"

4
03/09/2018

On our way to a family reunion in W.V. we spent the night at the Best Western in Dunkirk NY. The hotel was conveniently located right off I-90. Check-in got complicated when a new employee had been left alone and wasn't familiar with gift cards. However, after it was sorted out and we were checked in we found the room was very clean and spacious. Staff was very accommodating. But checking out became a hassle when first we were given someone else's bill. And the. we were charged 2x on our credit card. Still trying to sort that out.

"Wonderful Stay--"

5
27/08/2018

Move-in day for my daughter's sophomore year. I was very tired from my travel and helping her unpack. Needless to say I was looking forward to a good night rest a d wasn't disappointed. Had a marvelous bed time snack and a marvelous breakfast. Enjoyed my room and awesome television. Quite location and close to shopping area. Wonderful stay.

"Decent place - on the pricey side"

3
23/08/2018

It's comfortable and convenient to the thruway. They provide breakfast in the morning. It is mainly continental but also bacon and a waffle maker - better than the typical Has a nice secluded parking area with no street noise. Overall it is a little dated - but works. Our room was clean - only issue was that the bathtub had some gouges in it near the drain. I found it to be very expensive for what you get. Dunkirk/Fredonia generally isn't a big tourist attraction (Dunkirk's heyday was 100 years ago) - albeit a nice, scenic stop - I suspect pricing is because you are right off the thruway. Overall - certainly worked for us.

"Way too expensive."

3
15/08/2018

We were road weary and just needed a place to sleep. The hotel down the road looked questionable so we pulled in here. The price was more than some top notch B & Bs we've stayed at. What is in this area to command such high prices?? The evening clerk was just this side of rude. The room was ok as was breakfast but nothing that warranted such a high price. I did not hear conversations from other rooms or the hallways but the room doors seemed on a slant so they slammed shut anytime anyone went anywhere. Although we stay in Best Westerns often, I would not stay here again.

"Lovely, clean and comfortable"

5
15/08/2018

We spent two nights here August 2018. It is close to Lilly Dale and the waterfront in Dunkirk (about 7-8 miles either way) . It was freshly renovated, very clean and the staff were very friendly. It has a nice indoor pool that is well maintained and a lovely breakfast in the morning of the usual fare including waffles.

"Mini Vacation "

4
13/08/2018

Went away for a mini girls vacation. Room was very clean. Hospitality was wonderful. Hot breakfast was greatly appreciated before starting our day. Pool very accessible and clean. Would definitely stay again!!

"Price Gouged !"

3
09/08/2018

Hotel 3-3.5 but price outrageous for it in a small town just 'cause it's better than the hotel on the lake & various reunions going on. The price is prohibitive for a senior citizen coming home for a class reunion ! I feel ripped off ! If the price was less it might be worth it. Can't believe Best Western supports such price gouging !!!! Bathroom very small. Soap size pathetic. Odor from rug which seemed dirty.

"More than I can ask for..."

5
03/08/2018

We drove in from Canada and we chose this hotel for no other reason then the close proximity to Lilydale, NY - the last spiritualist Assembly in the entire USA. The service we got at BW was exceptional! Rachel worked the front desk - she is service on 2 feet. Always has a smile for everyone and ready to make a difference for any of the hotel guests! Emily looks after the food and beverage department. We knew that breakfast was included into our room charge however this is the first time when a hotel left doughnuts, cookies, juices, coffee and a variety of fresh fruit and yoghurts out for the guests for the entire day at no extra charge! WOW!! They also have a business center and a pool!! They are "hidden" behind Applebee's and they have a deal going with them for a discount for hotel guests!! The driveway leading up to the front door is very well kept - it gave the feeling of entering a different dimension of peace and beauty! Very highly recommend it (P.s. make sure you say Hi to Bruno - the hotel mascot - the cutest little dog!

"Clean and fine but..."

3
27/07/2018

Was just staying for the night. Front desk was ver friendly despite us getting in at midnight. Room was very clean and the shower had great water pressure. This is stuff that hotels should have, so I don't know if they should really get applause for that but it's better than the alternative! The one blemish was the house keeping. We'd had very little sleep over the last 36 hours and so I put the do not disturb sign on the door. But somehow even with that house keeping came by THREE TIMES, knocked loudly and yelled that they were there. The first two times we were asleep so that was really unpleasant. The last time we were about 15 minutes away from checking out. If there's a do not disturb sign on the door that doesn't mean you're supposed to loudly declare that you've arrived and bang on the door. It means DO NOT DISTURB. But besides that, sure, a pleasant enough place. For the area I think it's supposed to be the best choice and it certainly was clean enough.

"Excellent Place to Stay"

5
12/07/2018

The Best Western was a great place to stay. The staff was welcoming and very helpful. The rooms are clean and comfortable. The free breakfast was delicious - real scrambled eggs! The breakfast area was open all day with snacks and beverages for guests.

"Updated and Clean"

4
12/07/2018

This hotel appeared to have been renovated fairly recently and was attractively decorated. My room was very nice and quiet and the breakfast selection was varied with some cold and hot items, including waffles and fresh fruit.

"Pet friendly!"

4
09/07/2018

Thank you for accommodating a tired couple with a pet! Nicole and Nate were kind to tired travelers! Great Snacks for my hubby who looked for something to eat at 11 PM at night. Eggs and sausage for breakfast with some yogurt and fresh fruit for breakfast!

"No sleep after a long drive"

2
06/07/2018

We arrived after dinner, driving 8 hours for a college visit the following day. Our room #224 on the second floor had malfunctioning AC. I immediately went to the front desk and was told "it was hot outside so...I can see if the maintenance person can come up." She seemed extremely irritated at having to deal with this. It was 84 degrees in the room. No one came. I returned and actually spoke to the maintenance person who said "it was hot out and the thermostat is not connected...so it is not accurate, I will check it." No one came. At 10 pm I called downstairs and the attendant(new shift) came up. It was not working but slightly blowing air. Nothing she could do. Sold out. The room was 80 degrees. Needless to say it was not a restful night. Very poor customer service and maintenance. The AC WAS broken, needs to be fixed. No remedy. Told to speak with the GM as we booked via third party.

"Poor customer service, I felt scolded for booking through a "third party""

2
18/06/2018

We were in town for a one day event so we needed a room for a quick overnight, rather than drive 3 1/2 hours home after a long day. I hopped onto Priceline.com to find a hotel (we weren't familiar with the area) and booked a room. Upon checking in, I was informed that the exasperated lady at the front desk had "spent an hour and a half on the phone trying to get payment verification" and that if she hadn't gotten it, she was going to charge me again and make me deal with Priceline on my own.....with raised eyebrows I asked if everything was taken care of and she told me "you're lucky, yes". The hotel was clean and quiet. Breakfast was standard, but fresh. Upon checking out I asked the front desk if I was all set. A different girl was working the desk and asked if I had gotten a receipt under my door...I told her no. She looked in the computer and said "you booked through a third party, you'll have to get it from them"....so in my opinion, the employees are pretty quick to discredit you as an actual paying customer if you book your room online. I won't be booking there again. In the future I'll stay at The Clarion, just a short drive away.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
We do appreciate you staying with us; and leaving us your thoughts. This is one of the unfortunate drawbacks when booking thru a 3rd party. You book a room and pay them, but sometimes they don't send us payment information. So the hotels have to spend lots of time on hold and being transferred between their service reps before we get proper payment info in order to check guests in. The other unfortunate thing is that it can happen at any and every hotel. If you book directly thru the hotel, not only will you get the best price available, but you also do not run into these hangups with payment. We have however adopted a new policy regarding the check-in process with 3rd party reservations. If a room is pre-paid, we are going to check the guest in without requesting further info from them and simply wait until there is down-time and take care of the phone calls with the 3rd party then. We are sorry you feel like you weren't treated as a paying guest, The staff here has seen this review, and understand how specific lines and mannerisms impact guest perspectives. We will continue to work on 3rd party reservations to avoid this type of situation in the future. I am glad to see you enjoyed our clean, quiet hotel after all was said and done.

"Wonderful Stay--"

5
18/05/2018

Relaxing and restful stay before a long drive home. Facilities included pool, sauna, free breakfast and snacks throughout your stay. Walking distance to shopping, dining, banking and entertainment. Parking available.

"Price gouging at its ultimate"

2
12/04/2018

The weekend we stayed at the hotel there was a special event going on in town and the nightly rates appeared to have been jacked up almost 50% over normal rates. Over $150 per night for a standard room is a little high for a small town Best Western. Most other hotels in town had done the same thing. I thought there were laws against this. The hotel itself was Ok, your standard Best Western. The only issue that we incurred was a shortage of eggs and bacon when we arrived for breakfast about 7:30. When staff was told a new supply arrived in a few minutes

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting us know about your stay. We are glad you enjoyed your stay, minus the pricing. "Gouging" would refer to taking advantage of situations where a hotel is the only safe place for people to stay (emergency events; weather, infrastructure damage, etc.) Our pricing was based on the demand for our product; not related to anything tragic, but for enjoyment. There will also be times where the hotel is priced way below what might be considered a "fair" rate, if there is little to no demand to stay in our area. We do thank you for staying with us and hope you will stop back in again to see us on your next trip to Dunkirk NY

"Best hotel in Dunkirk"

4
26/03/2018

We have stayed here many times and have always had a good experience- this isn't a fancy hotel, but the rooms are nice, the service is good, and they keep updating the facilities. Until recently, the WiFi was pretty terrible, but that has changed- on our last stay, the WiFi was terrific- speedy, easy to log on, didn't keep getting kicked off like before. Even more reason to stay here again!

"Pet friendly!!"

4
24/02/2018

Great staff at this hotel and it is pet friendly. Rooms were clean and comfortable. The pool and hot tub were very busy so we did not use them. Complimentary breakfast bar...waffles, cereal, toast, fruit, etc. Lots of stores and restaurants close by. I would stay here again.

"Simply awful. A nightmare worthy bed."

1
23/02/2018

There are not a lot of choices in Dunkirk, but come on! It's 2018 and how freaking hard could it be to upgrade beds. The bed in this hotel was the most terrible bed I've ever laid on. I couldn't sleep. Yes it was hard, but it was also the kind of mattress you would expect in 1960, springs, hard, not even conforming. Had the floor been clean, I would imagine the floor would have been preferable. Walls were stained, floors, corners dusty and dirty. Towels...omg. There was a number of HAIRS and dirt in the folded towel! Gross. I had the room paid for for 2 nights and ended up just leaving and getting an airport hotel so I could get the sleep I needed. Glad I did. This hotel is not a healthy place to breath, sleep, relax, focus.....it will shave days off your life I'm sure. AVOID if at all possible. Additionally, I see many people's reviews where this was an open hotel during a snow storm....I get that, but I would imagine staying in the car in a parking lot would be more comfortable. The tip envelope for the maid service was laughable after finding the hairs, btw.... To whoever manages this hotel, you would have a GOLD MINE if you swapped out your beds for something from this decade.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting us know about your stay. We do normally get quite good reviews on our bedding, but everyone has their own personal preferences, so we can understand a complaint here and there. I do see you note what sounds like structural issues with the mattress in particular. I, along with the maintenance staff, are going to make it a point to check all the bedding to ensure it's integrity. We do apologize and hope we can better serve you in the future.

"Stay elsewhere"

2
20/02/2018

Staff was nice , hotel is not. STAYED IN ROOM 222. Requested 2nd floor for added security but no elevator so had to carry luggage up flight of stairs.Room sort of seedy, not filthy, but not clean either. The faucet had sponge markings on it, not shiny. TV initially did not work, front desk helped so I could manually get it to work using buttons on set but remote did not work. The heater/AC UNIT did not work. Thankfully warm spell in February so temperature in room was just a tad cooler than I would have liked but I was not freezing. In the morning, tepid shower, not cold but not hot enough to make the mirror fog up with the bathroom door closed. Forgot bathing suit so did not use pool/hot tub but it was oddly placed opposite the front door with the breakfast bar with windows between pool and front door so EVERYONE would see you in pool. Express check out the receipt was folded in the card entry “key slot” not under the door so anyone passing by could have taken my receipt with name / address on it. In the morning, son foun hair in his eggs. All around bad experience, however staff was very pleasant.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking your time to write a review about your stay. I'm sorry to see you had a few problems while you were here. I am going to pass along the kind words about the staff. They always appreciate seeing good comments about their hospitality. I have gone thru the guest room you stayed in; with both the maintenance and housekeeping staff. All of the problems you encountered have been fixed and I will continuously monitor both departments to make sure everything is taken care of in the future. Thank you for writing specific points in your review. We use this information to help staff and management understand what we are doing right and where we can improve the overall guest experience.

"Thanks to Dustin and Raquel"

4
19/02/2018

I spend every summer at this hotel when visiting family. Much of the staff have become friends/family. We are treated quite well especially by Raquel. :-) The only one we always have issues with is Cindy as usual this stay was no different. I was home for a funeral in December, checking in late at night after a very long 750 mile drive, with kids and grandkids. Naturally we were tired and already feeling down due to circumstances. It was very cold and snowy outside and the hotel was putting in new flooring in the lobby. There was a narrow walkway for anyone to go through, however, Cindy made us go outside to a side entrance to carry in all our items trying to get over snow banks. I did speak to Dustin the GM and he made things right as usual. I was having a rough time since it was a parent's death so the extra comments about how her parents death was so much worse was not necessary. Again, thank you so much Dustin and Raquel for the assistance given to me and my kids during such a rough time. See you in the summer.

"Scum"

1
10/02/2018

Filthy, bugs, mold, plumbing fell off while taking shower....twice. Went to desk and asked for refund, I was told no, that the rooms didn't warrant a refund. Called corporate and they have no power over the individual owners of the hotels. They took report, but ultimately have no persuasion over refunds. So if you want to spend $150 on a filthy bug infested hotel, that the plumbing falls to your feet as you shower...this is the place for you.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to let us know about your stay. We are sorry to hear there were multiple issues with your guest room. We have repaired the shower handle, and let the head of housekeeping know about the other complaints you lodged when you checked out. Management inspected the guest room you stayed in and there was no evidence of bugs or mold in the room. Both the hotel and our corporate office did offer discounts for your inconvenience but you were more than insistent on a full refund. If you would like to revisit that option, please contact us directly or inquire at the corporate office. Please be fair and allow hotels the chance to remedy issues prior to checkout by alerting the staff as soon as there is a problem. We always hope stays are perfect for our guests, but sometimes things are not. Our front desk and housekeeping department are fully trained to assist guests and make things right.

"Dated hotel, fine for a quick overnight"

3
20/01/2018

This hotel is very dated. No elevators, just one steep staircase up to second floor. Staff were very nice and friendly helping us with several requests. We've stayed here several times over the years, and while the lobby got a makeover, the property is still very dated. Breakfast was just okay, and older full size beds (no queens!) weren't very comfortable. Pool area is right when you walk in, you can see it from lobby and breakfast eating area, which is very odd and not private. Set back from main road, yet truck noises were extremely loud in the middle of the night. Right off the NY Turnpike, so fine for a quick overnight on the road Lots of amenities nearby - Applebee's is walking distance, Dunkin Donuts and Tim Horton's next door and a Top's supermarket across the street.

"very good stay"

4
20/12/2017

Very comfortable stay at this hotel. The housekeeping staff keep this place in good shape, and the front desk staff were very friendly and helpful. My room was spacious, and at night the property was very quiet. There was a decent breakfast and a pool. I would recommend this Best Western to anyone travelling through the region.

"Nice Hotel"

4
01/12/2017

I stay here a few times a year as my son goes to the nearby college. I like the hotel the best in the area. Very conveniant to everything and the staff is great!!!! By far the best I have stayed at in the area.

"Overnight Stay"

4
15/11/2017

The hotel is very easy to navigate. I had a nicely appointed room on the first floor with small sofa, desk, King size bed and bathroom. Breakfast was minimal; milk for coffee was in a carafe around a partition where the cereal another carafe by the coffee would have been convenient. The front desk was very efficient and helpful.

"Great for the price!"

4
13/11/2017

We stayed here to attend an open house at SUNY Fredonia - I was able to get a great price via a discount website and this seemed like the best hotel in the area. There are not many to choose from, so we took a chance on this one and I'm glad we did. My son and I arrived pretty late, so we just slept and ate breakfast before we checked out. It was perfect for this sort of thing. If he decides to go to school here, I will be back. The desk clerk told us they get booked up in advance for big weekends so that was good to know. Breakfast was nice to not have to travel about and find something on our own.

"Doable"

3
11/11/2017

Stayed here one night before open house at SUNY Fredonia. Very convenient location. Close to everything. Food, movies, Walmart, fast food and college. Was very comfortable and clean. Breakfast had both warm and cold food.

"SUNY Fredonia Family Weekend 2017"

4
04/11/2017

Nice appearance from the outside, clean and updated lobby and hallways, friendly staff, nice breakfast selection; however, I didn't like that they had plastic wrap under the scrambled eggs in the chafing dish. I like the fact that they always have snacks, fresh fruit, coffee/tea and cold infused water available in the lobby/dining area.The rooms need updating, especially the bathrooms. The shower in the jacuzzi king room was so tiny and had mold along the bottom track. When the room next door ran their water, it was so loud in our room. We switched rooms and were happier. The bedding was clean and comfortable, but the headboard needed to be cleaned and the furniture and mirrors needed to be cleaned better. Overall, I think it is one of the nicer hotels in the area, which is why we stay there every time we visit our daughter up at college.

"Clean Friendly Comfortable"

5
30/10/2017

Traveled on the road for a week and this was the best hotel out of all of them I was in. Had the amenities and quality of a Best Western Plus or better.. Great friendly staff and the night staff went out of his way to make sure I was settled and had whatever I needed as I was very late coming in.

"Disgusting and smelly"

1
25/10/2017

Smells like a stable! Dirty carpets. You need an air freshener to be able to overcome the stinky smell! The last time I will ever stay in Best Western. I am sure no supervision to hold a minimum standard ‘

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to write your review. I would like to apologize for the odor in your guest room. Since I am not personally familiar with the room you stayed in, I cannot attest to this problem or see if it was reported when you were staying with us. As you can see from our other reviews, this is not a common problem for our hotel. I have not had any other complaints from a particular guest room, but will be checking all rooms today to make sure there are no off-putting odors lingering. Thank you for alerting us to this problem. We will be sure it has been taken care of.

"Clean and Pleasant "

4
24/10/2017

I am a loyalty member of the Marriott chain of hotels. On our return from Florida to Toronto we were planning on staying in Erie Pennsylvania, but unfortunately we had not made reservations at any of the hotels there. When we arrived at the Courtyard Marriott there were no rooms and as it turned out there wasn't a room available in the whole of Erie and immediate area. The fellas at the desk called far and wide and found us a room at the Best Western in Dunkirk. When we arrived we were greeted warmly and best of all our room was great. We were so thankful after a long day's drive. Great hotel.

"Lighthouse Tour Wknd"

4
21/10/2017

Room comfortable and quiet but decor could have been updated. Sink drain very slow and toilet not very clean. Staff nice and helpful! Location hard to find if not using GPS. Difficult to make a left out of.

"Just ok"

3
18/10/2017

Carpet in hallways needs replacing and room was smelly. Location was good for my visit. Walked to boardwalk around corner for takeout so didn't eat Hotel food. Overall Hotel is dated and needs a rehab but front desk gal was friendly.

"friendly staff during remodeling"

3
16/10/2017

the inn was in remodeling. The staff were friendly and the room was clean. unfortunately, the inn did not offer two queen beds which would have been nice as we were traveling with our daughter. We had to sleep in a double which was too confining for us. The breakfast was typical of most inns; however, it did offer a nice selection of fresh fruits which we all appreciated

"Great hotel- Pleasant- Welcoming"

5
14/10/2017

We have stayed here for years. Pricey at times but one of the nicer hotels in the area. Great staff. Snacks/Juices are available in the evenings which is a huge plus. They go out of their way to make it feel like "home". AC is wonderful and NOT musty or moldy smelling. Excellent environment for sensitive individuals except for the heavily chlorinated pool smell that overwhelms the lobby at times.

"Nice Clean Hotel"

4
10/10/2017

Hotel was clean and staff were available when you needed assistance. Continental breakfast and coffee available to guests provided a nice selection. Rooms were supplied with several amenities and information if you needed help or extra supplies.

"Good place to stay"

5
10/10/2017

This hotel is normally very good but going through remolding may be a little messy . The pool was very nice and the water warm . the lobby dusty due to remolding which continued into the late evening hours but was not noisy at all . Later this month they will start on rooms but they were good to begin with . I think they are pricey but not much to many choices in that area .

"Best Western is a great place to stay."

5
09/10/2017

Experience was good. Our son atteds Fredonia, and it is great to have a great place to stay. We always find Best Western to be friendly, professional and family orientated. We always use Best Western in what ever state we go.

"Disappointing"

3
02/10/2017

Arrived to find the hot tub, which we had specifically chosen this hotel for, was not operating. Two story and no elevator. No rooms available on the first floor. Mattress way to soft--sit on the edge and slide right off...should have been replaced. Corners of room dusty. Sofa stained. Billed as recently remodeled...guess that did not include the furniture. Not up to what we normally expect at a Best Western

"Good but needs improvement"

3
01/10/2017

Front desk clerk needs to learn the meaning of the word customer service. The glass in the breakfast room needs to be cleaned - it was filthy. Overall it was OK but I like the Clarion in Dunkirk better.

"Worst Best Western ever!"

1
20/09/2017

We stopped here on our way to Niagara Falls for the night because I read reviews it was good but it was one of the worst stays I have ever had at a Best Western. Our room was at the back of the hotel where they are doing renovations and all I could smell was new carpet smell until I entered the room and was greeted by a musty smell. The sheets seemed clean so we did stay the night for lack of energy to drive any further for the night. I really think they need to tear this building down and start over.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
I'm sorry to hear you did not enjoy your stay with us. We are in the midst of an ongoing renovation, yes. At the time you stayed, we were in the middle of laying our hallway carpet, which has given the hotel an overall more modern, clean and crisp feel to it. Unfortunately, the glue for the carpet does give off a hot glue smell but dissipates rather quickly. Please check back with us often, as we always have something going on to improve our guest experience. No need to tear her down, shes getting built back up, piece by piece!

"Pleasant stay"

4
19/09/2017

Hotel seems updated ie. lobby, halls, rooms need a little update now but still better than a lot of other hotels. Would have been excellent but for the tv remote which, it was explained, the tv's are new & the remotes were not programmed properly.

"Nice staff, but dirty room"

2
09/09/2017

The staff at the front desk were very courteous and the lobby looked very nice. But when I got to my room it stank like cheap cologne and cigarettes. The bathroom wasn't completely clean and everything looked very worn and in need of renovation.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for your nice comments on our hotel staff. It's nice to see that their hard work is noticed and is paying off. I have already shown this response to my head housekeeper and am following up with her daily to make sure everything is getting checked and corrected. We appreciate you staying with us and hope you will give us another chance to show you how we were able to improve based on your comments.

"Average"

3
01/09/2017

Not much choice in this area, plus the room rate too high for this type of hotel. Side door has been left opened on two occasions I have been there. Not very safe. Especially when staying on the first floor

"NO ELEVATOR!"

3
30/08/2017

I have never been to a chain hotel that does not provide an elevator for its guests!.The hotel was booked for a softball tournament and I could not change to the first floor! We had to shlep our regular sized luggage up the stairs!. The pool was not big but ok. The breakfast area is small for a packed hotel- the food area small but sufficient. There is an Applebees across the parking lot which we ate dinner and which saved us the stress of looking for a place to eat.

"Disappointing"

2
29/08/2017

Clean room, nice staff. No hot water in room, had to call each day to get it fixed. Beds are pretty hard. hallway carpet is filthy,with no base, just a painted line. Not really worth what they charge.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking your time to let everyone know about your stay. I would like to apologize for the water temp in your room. Our Maintenance Engineer has addressed the problem with the circulation pump, so that should no longer be an issue. We appreciate you letting us know about the problem, as this was the first time we had been alerted to the problem. Thankfully for your feedback, this will not be a problem for guests in the future. We are also excited to let everyone know that we are finally able to schedule an installation for our hallway carpet! We ran into a few hiccups, but everything is slated to happen over the next couple of weeks. We thank our guests for bearing with us during the remodeling phase and hope everyone comes back to see our ever-changing design!

"Caring staff and extra amenities"

5
28/08/2017

I have stayed at this hotel about 4 times since my son is at school in Fredonia (a five-minute drive away!). As I travel for work and write about travel, I stay in hotels quite often. I have found the staff at this hotel to be exceptionally friendly and helpful. There are always extra amenities available like snacks and flavored water. It is always clean and comfortable.

"Worst night of my life"

1
20/08/2017

Very bad experience never again will I return to any of your hotels at any locationI was eating up by mosquitoes all night the heat was on controllable cannot turn it off did not get any sleep the whole night

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking time out of your busy day to write this review. We are happy to let everyone know we have 24 hour desk staff that are always more than happy to assist guests with everything that will impact their stay with us. From heating and cooling, to insect control, they can do it all! Please do not hesitate to seek help from our staff. They can and will do their best to make sure everything is right!

"Clean, and convient location"

5
20/08/2017

This hotel has clean rooms, very pleasant and helpful staff. The breakfast was included with the room charge and was very good. The indoor pool and spa was clean and well maintained. Free wifi worked without any problem connecting. Plenty of food choices within walking distance. Will stay there again.

"pleasant stay for one night"

4
19/08/2017

Clean room and comfortable bed. Friendly staff. Easy off/on from thruway with convenient parking at hotel. Breakfast options included yogurts, and some fresh fruits. That's a plus for me. Easy access to internet, with decent speed. I will stay there again.

"Convenient"

5
18/08/2017

This hotel is nice and conveniently located. We visited Jamestown, Niagara Falls, Lake Erie and some wineries. Easy to get to all and the B/W was a nice place to return to in the evening. If there is a drawback, it is the lack of an elevator. But there are only two floors and enough rooms on each to accommodate people's needs. There is a large parking lot and a very good breakfast. Infused water and coffee are available all day, and a bowl of apples in the lobby. Nice place! If we return to the area, we will definitely stay there again.

"GREAT HOTEL & GREAT PRICE"

5
11/08/2017

Nice Hotel located near the Interstate. Offers free Wifi and Breakfast. The staff here was very Friendly and helpful with local Restaurant suggestion. It's only 5-6 mile to Lake Erie from here and that view of the lake is worth the trip.

"Best Western DunkirkNY"

3
07/08/2017

Was a nice hotel. Offers free wifi and breakfast. The breakfast was ok had the standard bagels,waffles eggs etc. not a big selection of it was free and convenient. The hotel is near a busy interstate and our room faced the hi way so we heard some of the traffic noise. The only thing I didn't like was the pool was right off the breakfast room and when we went to the hot tub in the morning it was a little strange to see people eating or looking in on you. Wish they would have a shade or some sort of curtain to offer a bit of privacy

"Pleasant stay"

5
07/08/2017

We stay here yearly when visiting family. The staff is friendly and helpful. My grand-daughters were spoiled. The breakfast is real food, NOT processed items warmed up. Certain items are available all day which is such a plus. Only drawback is that they have a partnership agreement with the hotel across the street to use the pool and this hotels guests get to use the others work out facilities, which is not as much or equal. We pay more for this hotel for the indoor pool and over the past few years it has been pretty rough at times for little ones to use the pool when so many teens and others are out of control and it gets too crowded. Not fair to our wallet.

"Hi"

5
26/07/2017

Excellent, the beer in the room was cold, room service of the prime rib & lobster was excellent, the whirlpool bath was relaxing, breakfast was brought to our rooms and our car was washed before we left!!! They even gave our German Shepherd a bath. Upon leaving, they carried our baggage out to the car for us.

"Worth staying here.....!"

5
26/07/2017

thanks again for a friendly service...! We will sure consider your hotel next time we come by in the area for business. Glad we called in and received all the information we needed to make our decision to book with you. Pleasant stay......!

"Hospitality"

5
25/07/2017

Very enjoyable stay while visiting Lily Dale. Clean, easy access off the highway. Like the set up of the hotel. Pool in clear view. Easy access to coffee and breakfast. Would stay here again. Reservations were easy to obtain. Front desk took their time to acclimate us to the area and our room. Beds and pillows were comfortable. Felt very safe. Like Applebees next door!!

"Great Place"

5
22/07/2017

We were in town for a family event, the hotel was nice, HUGE Breakfast, with eggs, waffles, yogert and much more. clean rooms (which is nice with 3 kids). they even had a play pen for my one year old. I had a very good experience here. And plan to use them again

"Stayed one night"

4
18/07/2017

Good for a quick overnight. If we had been here longer, the pool and hot tub looked very inviting though. Our room was comfortable and sheets and pillows were good. The only downside is a strange set-up to breakfast that leads to traffic jams. But good food!

"A Decent Place to Stay - no better/no worse"

3
13/07/2017

A good breakfast was the best thing about this property. Service was OK+ too. And an Appleby's and Bob Evans is very close as is the NY Throughway. But...no elevator so avoid rooms on the second floor - very thin walls, so watch what you say and hope the folks near you do so as well - and lots of motorcycles making it noisy at night - and not cheap so no better than a decent value

"Run down "

2
12/07/2017

This hotel is conveniently located just off the highway. The staff are excellent but the hotel is not. We were first given a room very near the lobby and breakfast area, but when we saw a few dogs and realized every guest would be going past the door or climbing the stairs there we asked to be moved. Carpets are old, room smelled stale. I have seen reviews mentioning a renovation, doesn't seem that it's finished yet. There is no elevator. Bring small luggage.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for letting everyone know about your stay. We really appreciate your comments on our excellent staff! They really value our guests and try to show them the true meaning of hospitality. We are still in the midst of renovations and will be continuing the public spaces and then will be moving into the guest room phase. We are excited about the proposed changes that are coming and hope everyone will stay with us often to see what we are doing to enhance the guest experience.

"Dog City"

3
11/07/2017

If you have animals you travel with, great. If you have allergies, dislike barking at 4 AM and slamming doors all hours (the dogs need to be walked), probably best to choose somewhere else. In a town where there is not much to do at night, a t.v. would be important -- bring your own. With the exception of a few bobby pins and dust left in the room, cleanliness seemed ok -- I always scour the room I check in to.

"Standard Hotel Experience "

3
10/07/2017

This hotel represents the normal standard we expect traveling around the country. The room was clean and nicely sized. The bathroom was also clean and had nice towels along with shampoo, conditioner, & lotion. Water pressures was not great. Free wifi worked well. Breakfast was free and there was scrambled eggs (average), sausage links (average), waffle maker, bagels, toast, cereal, yogurt, & fruit. Overall a good place to stay, but seemed a bit expensive for that area.

"This is a very nice hotel"

5
09/07/2017

This is a very nice hotel in Fredonia. I have stayed at other hotels in the Fredonia Dunkirk area, and could never find a hotel worth paying for. I tried this hotel a year ago, and was very pleased with the cleanliness and service. I stayed again this year, and again, was very pleased. It is a clean, comfortable, and very nice hotel. The staff are consistently friendly and helpful. Thank you to this Best Western in Fredonia.

"Excellent Stay at Best Western"

4
06/07/2017

This is a great hotel for the money. The rooms and property and clean and well kept, and the staff is outstanding, very friendly and helpful with anything you need. They have a decent breakfast spread and fresh coffee, fruit, juice available all day. The indoor pool is clean and well-kept. We have stayed here a few times now and always had a very positive experience.

"Never saw a BEST WESTERN this bad"

1
06/07/2017

Clean it! Bath drains were very, very slow and left you with a full sink when washing hands and shower left you standing in water. Hot water was only warm. Bathroom floor was dirty. ROACH IN BATHROOM! Carpet had burn and a spot that was bald. Looked like carpet was dirty. Bed was uncomfortable. If roach was in bath, what about KITCHEN WITH FOOD!

"Miss Jusy"

5
03/07/2017

Convenient location, extremely friendly, staff member Rachel was Amazing! Her breakfast set up was outstanding. I travel a lot she made our stay so worth the while. Clean rooms, comfortable beds. The housekeeping staff do a great job as well. Very clean pool/spa. Price was is comparable considering all of the above. We had choices of other hotels this is by far best for your dollar.

"They treat you like old friends."

5
28/06/2017

The staff and owner went out of their way to make sure we had everything we need and were always satisfied. We came in as strangers and I feel like we left with friends. You won't regret staying here!

"Right off the highway"

4
21/06/2017

Right off the highway-in like a jerk off I pulled into a parking lot with our RV and got stuck. Had I listen to my wife and take in the right we would've been in the parking lot of the hotel. So I started off the day on a bad note. Got to the hotel at about 10 at night the only one at the desk was very accommodating. He allowed me to park my RV wear some trucks were illegally parked in the back. And gave us a nice quiet spot in the hotel to get some rest.

"Good hotel cute town"

5
20/06/2017

This is a cute little town to stop in. The hotel was comfortable and customer service was good. There is a lighthouse 11 mins away and a yummy ice cream shop that my family enjoyed.We also did wine tasting at local vineyard.

"Hotel Beds Uncomfortable"

3
12/06/2017

Hotel was nice Staff was professional . Rooms were clean. Beds were extremely uncomfortable and small. Springs coming through mattress. A full size bed for 2 adults is not sufficient most hotels have queen beds.

"Expedia rip off"

4
07/06/2017

If the $50 charge on my bank card from Expedia is related to this reservation, I'm genuinely UPSET. Will challenge through American Express. I made my reservation on-line directly with Best Western (I thought). Will I be charged for answering this survey?

"Best choice"

5
30/05/2017

Good weather. Great staff. Great accomidation. An very annoying dog next door. The staff was appoligized then upgraded to excellent accomidation with an hot tub. I travel a lot, never had an issue. First issue, immediately resolved. Fredonia BW should be your only choice when you are in the area.

"Better than I expected"

4
24/05/2017

This hotel was in the process of renovations - I believe I stayed in a newly renovated room. The room was clean and comfortable, and the setting for the hotel over-all was as pretty as you could get for being right off of the highway. The staff were friendly and the breakfast was decent.

"A Wonderful Nights Sleep"

5
23/05/2017

The Best Western Dunkirk/Fredonia is a wonderful hotel for a quick overnight stay. The desk stay were very pleasant and welcoming. Everything about the facility was clean, neat, and in perfect working order. My bed was very comfortable and I slept soundly without the usual toss-and-turn due to an unfamiliar bed. The pool and spa tub were excellent and my children could not have been happier using them. I typically do not leave reviews but felt this outstanding experience warranted mention.

"Price gouging"

3
15/05/2017

$200 a night with a two night min with tax on graduation weekend is a little much. Next time Airbnb. Hotel is about what to expect from Best Western. Maybe a little nicer but that $400+ I spent left a bad taste.

"Terrible for price"

1
13/05/2017

Was very run down beds uncomfortable and guest rooms smelled terrible. Expensive for the quality. Breakfast was ok pool was good staff pleasant. Good location and very few options of hotels in area. Plenty of restaurants nearby

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time to write your review on our hotel. We appreciate your comments and will be using them to help improve our service in the future. I have forwarded your concerns to the proper department heads and will follow up with them to make sure they are being addressed as needed. We are in the midst of a large scale renovation and are thrilled with the results thus far. We are looking at areas in need of focus during this process. We are hoping to get any and all deficiencies corrected during this phase of renovations. We thank you for staying with us and hope you will give us another chance to give you a clean, comfortable stay.

"Nice Place for a overnight stay"

5
07/05/2017

Currently the Inn is going through a renovation that will end in about a year, but don't let that dismay you from staying here. Well of the road and right off Exit 59 of the NYS Thruway, the Inn is a great place to stay with nice clean rooms, quiet, and a friendly staff willing to help out. We stayed in a King Suite with a Jacuzzi. Well worth it after a long drive.. A complimentary breakfast is included. If ever out the Buffalo/Fredonia/ Erie, PA way. Stop here!

"Clean and quiet"

4
26/04/2017

We stayed on a Thursday night, no reservation no problem. Hotel is under renovation but we got there late and left early so didn't affect us. Our room was clean and quiet and beds were comfortable. Can't ask for more than that. Applebee's is across parking lot and they are open late which we were thankful for. Only negetive was a slight scent of clorine in the room. When I looked out the window in the morning I realized the pool was right below our room.

"Great place"

5
16/04/2017

Friendly staff and great place to stay ! I will use Best Western again! Great location ! Breakfast bar had a great selection. Parking area well lit! I felt safe as I traveling solo. Water pressure was good also

"One of the "better" in town."

3
10/04/2017

We have stayed in a few in Dunkirk and Fredonia. This was one of the better in town. Cleaner rooms. A bit more updated. The pool area has a hot tub and is clean. Pool is visible from lobby though. The breakfast is not bad. Room has a fridge which is handy. I believe your can use the gym at the hotel across the street ( comfort inn).

"Pleasant stay"

4
04/04/2017

Can in tired after many hours on the road. Nice and helpful front desk. Comfortable room and relaxing hot tub/pool. Nearby restaurant we could walk to. Easy on and off I-90 highway. Would stay there again.

"Not very clean."

2
01/04/2017

Wasn't very clean. Definitely needs updated. Wish we were told they have been working on the hotel when we stayed. They were very loud at times. The hallways had and odor. Our room smelled a little like mildew.

Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for taking the time for writing a review about our hotel. Also, thank you for staying with us during your visit to Dunkirk Ny. I'm excited to let everyone reading this review that we are in the midst of a large renovation to the property! We will be adding an upgraded public space package, along with some updates to the guest rooms over the next few weeks. We hope you will all visit us soon to see what we are doing to improve our overall guest experience. I have forwarded over the comments about the room condition to the head of housekeeping and I promise I will follow up with her to make sure any corrections needed are addressed with her department.

"Good value"

5
01/04/2017

Pool, free internet, breakfast, clean rooms - excellent choice. The staff is friendly, the pool is warm, and there are snacks and juice always available. Easy parking and convenient location. Overall, a good deal.

"Comfortable and clean"

5
22/03/2017

Popped in late along our way, no reservation. Was cheerfully greeted at the desk, got a decent rate. Room was nice and clean, the only thing is I wish they had an extra blanket on the bed, or available in the closet. Hot breakfast was nice. Real scrambles Eggs, sausage, waffle station, Greek yogurt, pastries, fruit. The lady in charge of it takes pride of the breakfast and it shows. Overall great experience. We'd definitely stop here again!

"Overpriced for what you get."

2
20/11/2016

I have stayed here a few times. . there isn't much in the area and after a 500 mile drive alone, i'm not willing to tackle Buffalo. It needs updating, to match the price. . .or a much lower price to match the rooms. The quality to me is similar to a Super 8. Walls are thin and you can easily hear tv and people talking. I decided not to stay there again as I was changed $160 total. . . this for a senior with AAA. I've stayed at other QI's that were far more affordable and so much nicer.

"Best Western Dunkirk and Fredonia Inn"

4
02/11/2016

Excellent Interstate access. Well lite, large parking. Friendly reception. Expedient check-in. Very clean throughout. Nice indoor pool area with sparkling clear water. 24/7 availability of coffee, tea, fruit, cookies! Plenty of items, hot and cold, for breakfast. Wouldn't hesitate to stay there again, or recommend this hotel.

"Nice hotel, Pleasant Staff,close to restaurants"

5
17/10/2016

I have special needs and this BW went above and beyond to accommodate me. I was pleasantly surprised as in the past I have had problems. General Manager Dustin goes the extra mile if you get that request to him. Save money by booking DIRECTLY with them.Only complaint I would have is lobby area is HEAVILY CHLORINATED, beware. They really need to address this with proper ventilation and switch to a salt water pool. Overall, I have been staying here for 6 years and enjoy this hotel.

"A good place to hop off the freeway"

4
16/10/2016

This is a safe bet for a good night's sleep when travelling east/ west the Interstate. A simple breakfast was offered. Free internet was offered, though the speed was a bit slow. We were travelling later at night and were happy to have found this spot.

"First Time Stay Here"

4
14/10/2016

The hotel was nice. The staff was friendly and helpful. Rooms were clean and well stocked. Breakfast was not quite as good as some of the other Best Westerns, but adequate. The area is very nice and there is a lot to see. We were overall satisfied other than the breakfast.

"Easy Access off the ThruWay"

4
13/10/2016

We stayed here as a stop off on way to Boston, from Ohio. Watch the rates, people got a cheaper rate walking in than I did from Expedia. When I tried to book direct it was sold out. Apparently Expedia and others buy blocks of rooms. It was clean and comfortable and the staff was very friendly. There is an Applebees nearby. We did not stay long here. Would likely stay again if on this same path.

"Stayed at this Best Western when our reservation at a nearby hotel did not work out (another story)"

2
09/10/2016

When our reservation nearby fell apart, we found ourselves, along with our friends, late in the afternoon seeking an alternative. There were two choices for weary travelers and we chose the Best Western because it had the higher rating in a motor club guide. The cost was exorbitant for what was offered. The two stars are mainly for the well trained friendly helpful staff at the front desk and at the breakfast. The lobby is small and cramped as is the breakfast room. The entire facility is in need of a housekeeping makeover. Our room had stained carpet, a dirty tub and grimy handprints on the walls. We could not depart soon enough.

"A Good Nights Sleep"

4
08/10/2016

I found this motel a very comfortable resting place. The pool is clean and refreshing, and the hot tub is hot! This is easily accessible to the highway, but set back from the bulk of traffic. There are, however no elevators, so beware.

"Average"

3
23/09/2016

OK place to stay, especially if you don't have high expectations! "New Clean TV Remote" didn't work; Instructions posted at Thermostat were incorrect. Hotel copies driver's license, because they want to ? Awkward location, set back/hidden from road; no curb appeal !

"excellant"

5
20/09/2016

we were suppose to stay at the Clarion in this city but the room was not what I asked for and the staff was very rude we did not even have a refrigerator in the room for a 10 day stay? Moved to the Best Western and they could not have been nicer and the hotel and room was perfect. Stay here not the Clarion.

"Old, Outdated and too expensive"

2
06/09/2016

Not sure why this hotel cost this kind of money. It was old, outdated and musty smelling. Cleaning was lacking and staff was unfriendly. Will take all into account when choosing to stay at Best Western again

"Nice lobby. Decent breakfast. Worn down rooms"

2
31/08/2016

Came here recently on our way to drop our daughter off to school and needed a break at night. The town itself is a stop on the highway. Very convenient. Pros: - great price. - decent lobby. - provides breakfast in the morning. Mainly continental but also pre made omelette and bacon. Has a waffle maker as well. - nice secluded parking area. No street noise. Cons: - no in house restaurant or bar. Not even for beer or wine. Had to go to tops to get beer. - the hot water in the shower was annoyingly lukewarm. - the room registered 88 degrees when we walked in around 10:30P. And it took a long time for the temperature to drop to reasonable levels. - I would have probably given in 3 stars but my wife felt that the room was not very clean, especially the sheets and towels seemed worn out.

"Good in a pinch"

3
28/08/2016

Stopped over during a long distance car drive for a night with the puppy. They are dog friendly. Clean small room. Relatively quiet. Overall no frills. Right off the highway. There is a shopping center across the street with a Tops grocery store and a few restaurants and that was handy. Applebee's is practically in the same parking lot. There was enough green space to walk the dog. Tiny indoor pool. Quick breakfast average coffee. Unfortunately it was a Saturday night and VERY PRICEY for what is was because beware the Best Western website automatically defaults to search the hotel room for the next day (not the day you are actually on/same day) so we were in for a big surprise with the rate once we arrived (and of course this was a common mistake that had happened to many people).

"Visit to New York State"

4
25/08/2016

We recently spent a night at the Best Western Hotel in Dunkirk. We were very pleased with our room which was very clean and comfortable. The staff was excellent very helpful and friendly. We would stay again.

"Retired "

3
23/08/2016

Staff was not very friendly at check in. Hotel would not honor Best Wester Rewards due to address on license and address in system not matching. I was notified that the hotel does not have an elevator. This I was told while wandering the hall looking for it. They put me on the second floor with several bags to carry up stairs.

"Excellent Stay"

5
22/08/2016

The staff at this hotel have always been very friendly and have always greeted me with a hello and a smile in the morning and a smile and a good night in the evening. They always ask what they can do to help make my stay better. Quality service and a great value.

"Clean and friendly"

5
21/08/2016

The yogurt, fruit, and snacks available at all hours made this clean motel feel like home. A variety of drinks were also available around the clock. We keep conventional hours, but when one is away from home, it is nice to be able to grab a yogurt or a bagel whenever you want it.

"Clean and quiet"

5
19/08/2016

Easy access from I-90, the hotel was clean, quiet, and comfortable. I picked this location as a last minute thing, as we were traveling and our plans were fluid. I am very happy we chose to stop here, and we will do so again if we find ourselves needing a room in the area again.

"Nice place to stop"

4
14/08/2016

We had a good overnight here. It's a fairly small hotel but was clean and quaint. Free breakfast had plenty to choose from and had waffles, eggs and bacon served 6-10am. Pool was small but the water was perfect temp and we had it all to ourselves this morning, pool open 6am-11pm. Hot tub also available. The room was clean.l and comfortable. Staff was courteous and helpful. We'd stay there again if we were passing through.

"Disappointed by staff/management"

2
09/08/2016

Upon arrival, after checking in, we realized that there was no elevator and since we had heavy suitcases, we inquired about switching to a room on the first floor. The person at the front desk offered some reasons as to why we might not want to switch (room not the same size, price difference) even though we offered no objections to either. She continued to counter our inquiries with an unwillingness to help, so we finally gave up and went up to our room. When we opened the door, we were hit by a wall of stench. It was late and we were tired, so we just called it a night. The next morning we mentioned the smell to the room attendant, who immediately acknowledged that all the rooms had a bad odor due to "air conditioning cleaning" and handed us a can of spray disinfectant/deodorizer. On the second and third days, we had to go to the front desk to have our key cards recharged, since they didn't work when we got to our door. Plus, on the third and fourth days, we noticed that the rear security door was unlocked and no key was needed to gain entry to the back of the building. Our last evening there, we discovered our t.v. remote was gone. The person at the front desk issued another one, which did not work. The front desk person said that there was nothing more they could do. In the meantime, another couple approached our hotel door, and would have entered if one of us had not been in the hall at the time. This other couple had just been assigned to our our room and had keys to enter. They returned to the front desk and the mistake was corrected. About an hour after our request for a t.v. remote, the front desk person knocked on the door with a new remote and paper instructions on how to program the device. Since it was after 10 pm, we declined the offer. The next morning we tried to address the issues we had experienced with the front desk staff. They indicated they did not have the authority to address the situation and said they would call the manager, then said he would give us a phone call. That has been more than 24 hours at this writing and we have not been contacted by the manager or anyone else. Having a problem is not unusual, however, having a staff to address your issues and offer some sort of relief or acknowledgment will go a long way to making a happy customer. We feel that the manager has fallen short in this area. On the plus side, the breakfast was decent and aside from the stench, the room seemed clean. Should the manager contact us, I would be willing to amend this review.

"Rude night clerk"

1
31/07/2016

I'm generally a positive reviewer; however, in this case, I asked for their room rate, and they quoted me a rate $100 more than their normal rate. Fine - it's their business. What I don't appreciate is when I said thanks and started to leave, the night clerk sarcastically shouted, "Good luck trying to find a hotel tonight!" We then found the wonderful Comfort Suites in Edinboro, PA for a reasonable price later that night. The night clerk's remark will stick with me whenever I think of Best Western from now on.

"My first "solo" roadtrip"

4
31/07/2016

Nice clean hotel. The friendly staff was very helpful. The pool look very clean, but I never saw anybody in the pool. The room was very clean and the bed very comfortable. I would stay at this hotel again.

"Staff"

4
19/07/2016

Courteous and very accommodating staff and a very comfy room, the jacuzzi was an added bonus after riding all day. breakfast was just enough to start the day right Unfortunately i never had time to enjoy the indoor swimming pool that looked well maintained and also the Gym.

"Quiet, Comfortable, Convenient "

4
15/07/2016

This was a business trip, so I did not get to enjoy the pool or other amenities. The room appeared to have been recently updated and the air conditioner was very nice with a wall mounted thermostat. The fridge in the room was new and larger than most. Room appeared to be clean and the bed was comfortable. The bathroom floor could be mopped a little better. The staff was friendly and helpful. Conveniently located right off the turnpike with restaurants and shopping nearby.

"BEST WESTERN DUNKIRK-FREDONIA NY"

4
11/07/2016

Property was clean and well maintained. The staff were friendly and helpful. The pool and spa were superclean!! We enjoyed the free breakfast.. There was a great selection of hot and cold items, plus various drinks, not just coffee and juice. Really appreciated the 24 hr open fruit, yogurt and drink machine in the lobby since we did not arrive until late, 9:30 PM. We saw families with small children and they were very welcomed.

"Hotel Stay"

5
04/07/2016

Staff were very accomodating and did excellent customer service. Location is very convenient, Outsside of hotel is nice. Parking is very spacious. The only short coming is an elevator to bring up baggages if staying on upper floors but i did not have that issue. I was thank ful for being able to check in earlier than check in time

"Old,dated and overpriced"

1
26/06/2016

The room looked old and run down. The grout around the toilet was gross. Wallpaper in bathroom peeling. Carpet looked like it has never been cleaned. When we arrived, there was a pool of water on the floor in the bathroom and the sink would not drain. Told the front desk clerk,who was helpful and she said she would look into it. We went for dinner and when we returned, the pool of water was gone and the sink was draining. Pool of water returned in the am. Bed was comfortable and that is about all I can say.

"Best Western Dunkirk NY"

3
17/06/2016

Bathroom floor had lots of hair on it, but desk attendant took care of that while we went out to a function. She was very concerned about it. Mattress really bad--a lot of motels have bad mattresses--maybe a lot of people don't care or know better, we do care. Never stayed at motel that left out so much food for guests for the whole day. They get very high marks for that. Front desk people very nice.

"Dog Friendly and the attached restaurant are the only things going for this hotel."

2
16/06/2016

Hotel is right on the Garden State Parkway, our room was very close to the highway, very noisy. The lobby is very clean and updated compared to the rest of the building. The stairs had treads moving and looses as stepped on, the towels and bath matt are frayed and worn out. No decaf offered at breakfast. They do allow dogs, one of the few in the area, the reason we stayed there.

"Get a room with a jacuzzi!"

5
06/06/2016

The front desk staff was very friendly. We got a king bed room with the jacuzzi tub and it was awesome. We were just traveling through so we only stayed one night, but if I am ever in the area again I would stay here. The room was very clean and had everything we needed.

"Clean, safe & convenient!"

4
06/06/2016

We stayed here for the weekend while we were at a dog show at the fairgrounds. The staff is outstanding - everyone was friendly and helpful. The room was clean and conveniently located. Plenty of restaurants and grocery stores nearby. We didn't use the pool, although it looked small - it seemed to be well cared for and clean. The breakfast area was also clean and well stocked, beverages were available 24 hrs. a day. We were on the ground floor, on the same side as the hwy., which we could hear but it wasn't much of a problem for us. The motel is a little dated, but it was safe and the room/hotel was clean. There was plenty of exercise area for my dog outside and the grounds were kept clean. The staff was very helpful to us when we had a tire that needed repair. They recommended Ellman's garage - who took care of us immediately and it was a very inexpensive repair. I'd definitely stay here again.

"Finally a great hotel experience in Fredonia"

5
06/06/2016

This is a wonderful hotel; lovely and clean with warm, professional staff. I have stayed in Fredonia at different hotels before, and was shocked at the poor quality and high expense. This, however, was a great experience. I will always stay at the Best Western when I return to Fredonia.

"great service"

4
01/06/2016

very happy with our stay here. We had a problem with the A/C at first. Desk person tried to get it working for us. We were on our way out for dinner, decided to wait til after to see if it improved. Once they knew it hadn't, we were given another room immediately. Called within a half hour to make sure we were happy with the change. Very satisfied over all.

"Good place to stay while on the road"

4
16/05/2016

I stayed here for four nights while house-hunting in the area, with my wife and two-year-old daughter. It's a no-frills, fairly inexpensive travel hotel, so don't expect luxury, but they do what they need to, and they do it well. The staff are friendly and competent, the rooms are clean, and the breakfast is adequate. I would have liked to see a bit more variety/choices in the breakfast, but it was perfectly fine for a few days of travel. Heated pool and hot tub available for the kids. You can hear the thruway a bit from the property, but it's just far enough away to not be disruptive.

"We were pleased with this place."

5
06/05/2016

This was a very clean hotel just of the I 90. Easy to access both coming and going. Our room was spacious. The desk staff both in the afternoon and overnight were great. They kept the breakfast area was open with snacks and coffee all evening. The access to the entrance of the hotel was very good, especially when taking a luggage cart in and out. There were restaurants, shopping and gas stations near by. The price was very reasonable. The were great with our service dog. If there was one thing I would add to the room, it would be a microwave. They allowed us to use the one in the breakfast area. Certainly would stay here again.

"Excellent Motel to stay at"

5
03/05/2016

We stayed here for one night on our way back home from a vacation. It was a wonderful experience. We got the King Suite with a Jacuzzi in the corner of the room. Everything about the stay was super. It was close to restaurants for dining and they served breakfast early so we could get back on the road.

"Home away from home "

4
28/04/2016

First, the hotel does not have an elevator in case that would an issue We have had the same room both times and have always felt comfortable. ...the front desk is very friendly and accommodating ...breakfast is standard...but fit our need...beds are comfortable and pillows are like cloud puffs. ..room shows signs of wear but clean. ..all the staff are really friendly. ..

"Clean Hotel"

5
25/04/2016

We did the Lake Erie Wine Trail and decided to stay in Dunkirk. I was very pleased with the cleanliness and friendliness of the hotel and staff. One of the things that I liked the most is that you can get coffee/tea 24/7. They also had cookies and sweet rolls. The bed and pillows were very comfortable. The bathroom was also very clean. The hotel is located right near 90 so it easy access for travel to other places. We will definitely stay there again if we are in the area.

"Nice Room"

3
22/04/2016

We stayed at the Best Western Dunkirk for a family function. Our rooms was quiet, comfortable and clean. The room was at the end (#219) of the building and had an "L" shape which seemed a little strange. The bed, desk and TV were at the end of the long end of the L. A lounge chair was in the corner of the "L" basically looking at the corner and no where near the TV. One good thing about this room was since the bed was around the corner it was perhaps a little quieter. We did not have any issues with noise but this was the off season. The pool was very small but sufficient for the kids. The breakfast was the typical "free" breakfast - nothing special. They did have a reasonable amount of breakfast seating which was good. This hotel is a good value for the price. We stayed on the second floor but note that this hotel does not have an elevator. These are my opinions.

"Better than expected "

4
08/04/2016

I was pleasantly surprised to find the bargain room I reserved on Internet on my cell phone had a jacuzzi for two in the room. Nice to get a king bed and jacuzzi for less than $100. Maybe we just lucked out. The room itself was updated and larger than some hotels, nicer than the lobby. Comfortable bed. We'd chosen it because it was near I-90 and quite dog friendly ($10 fee, front desk staff fawned over the dog). The breakfast was good. I appreciated the yogurt choices, granola and dried fruit. My husband liked the hot breakfast. Although like other reviewers he noted the waffle iron left black on his waffle. But eggs and sausage were fine. The staff were attentive. We also appreciated the fresh fruit (and cookies and Danish and more) available 24 hours. The biggest downside was we could hear I-90 from our room. Not terrible but noticeable. We still may stop when driving through area again. But will ask for a room on other side of building. Otherwise the hotel was very quiet. Plenty of place to walk dog outside. (And we for food Chinese takeout from, Holy Wong, with food tripadvisor reviews)

"wedding night"

4
04/04/2016

we were greeted at the desk nicely but our card didn't work at the outside door and had to go back and get re- keyed.. having a room downstairs we heard a lot of foot traffic and door opening and closing in our room. The whirlpool was relaxing but had many nozzles missing and open areas that should have had something over them. Over all we did ger to relax and had a comfortable night away.

"Yearly trip to Fredonia"

4
03/04/2016

We make a yearly trip to Fredonia to pick-up vines for our vineyard in Mooresville IN. We make the trip in 2 days and always stay at the Best Western in Dunkirk. It is very close to Double A Vineyards and very close to all of our favorite local restaurants. Always a nice stay....staff is always very friendly, rooms are always clean and a nice breakfast before we get back on the road to head home.

"nice pet friendly hotel"

3
28/03/2016

internet worked perfectly. pool hours were good. easy to navigate hotel. getting a face-lift it seems, but still good staff and clean. pet option much appreciated. could/should clean up debris from winter in landscaping around hotel.

"Good Hotel to stay at, despite other reviews"

4
24/03/2016

I stayed one night on March 20th and it was a pleasant stay. I will say they have put some effort into making it more modern, did keep the old world field to the decor in the lobby and halls, I like the fact that they kept that feel but the rooms are much more modern and it is two different styles from lobby/halls to room. NOthing to rate the bad at all just not expected I thought rooms would have been dated but to my surprise they were not. Pool is in the middle of the dining area which I was not so pleased with but will again not rate the hotel badly because of, I requested that they frosted the glass more than half way and it will make it more private for those swimming that having someone eating while you swim in the am. Overall for the stay I needed it for it was perfect. I will be returning in 2 weeks

"Place was filthy floors torn up, door locks didn't work. Not worth half of what was paid."

1
15/03/2016

The first thing I encountered when arriving was the receptionist from hell. I will admit that I am an EVIL smoker, but I had to pick up key daughter was shopping. I got out of my car parked in handicapped spot since I am. Put out my cigarette in my car, used my ashtray. It wasn't like I went to the door and threw it on the ground for all to admire. I never do. I only needed to show ID to get to the room already paid for. The lovely woman who looked slightly like a witch, informed me that it was a non smoking hotel,which I knew. I don't smoke around my grand children anyway. I had hardly got to my ID and she was still sputtering how it was going to cost my credit card $500, WHEN i SMOKED IN THE ROOM. No, HELLO or HAVE A NICE EVENING. JUST THAT CRAP OUT OF HER MOUTH. I HAVE MANAGED BUSINESSES ALL MY LIFE and would have canned her on the spot. The rooms stunk rugs in coridors were disgustingly filthy and indoor pool so small it was a joke. Room keys didn't work in any of the doors but no sins to let you this. Great place to stay.

"Very accommodating staff"

4
02/03/2016

As the parents of a SUNY Fredonia student, this is not the first time we've stayed here. As always, a clean room, very conveniently located. This time we used the hot tub and pool, which were wonderful! What set this visit apart was the great service we received from Rachel. She was so accommodating, not to mention outgoing and very friendly. We'll definitely stay again!

"Needs basic maintenance"

2
26/02/2016

Hotel in need of basic maintenancr, room had obvious damage with possible health concerns had to move, nothing offered for inconvenience, hotel was clean despite need for repairs. Breakfast was standard fare with microwaved entre, had to discard waffle due to carbon from worn out waffle maker. Should be much better for the cost per night, pool area a plus.

"nice hotel"

5
14/02/2016

I stay here in the summer for the beaches and on business. Close to town and the marina. The hot tub was broke down all weekend ,that was a small set back but it was ok. Told the desk clerk on Friday night she didn't seem to care and the morning crew knew nothing about it. will stay here again ...Rookies Bar for wings were great

"Best Western Dunkirk, NY 14048"

3
13/02/2016

Helpful staff, bed made of something like broken cinderblocks and overly soft pillows. Overall ok for a place to crash but for a hot tub weekend think twice. The bed was the worst part, just laying on it I could tell it was a problem, trying to sleep on it was misery.

"Clean Hotel"

4
12/02/2016

Our son is at the college in Fredonia and this is where we stay when we come to see him. The staff is very friendly and the hotel is clean and close to the highway and the school so its perfect for families of students.

"Comfortable and spacious rooms and very friendly and helpful managers!"

5
07/02/2016

We were a group of 5 travelers and needed 2 rooms late at night. The manager at the desk that night was very helpful and we had use of two very large rooms. Breakfast was sumptuous! Beds were very comfortable. In our room, I had a minor cut on my foot from a fishing hook that had been caught on the floor carpet, left from a previous patron's visit obviously. When I called the front desk manager in the morning for some first aid, she (can't remember her name) was extremely apologetic even though it was not the hotel's fault at all, she went out of her way to give us a decent discount for our troubles and took utmost care to remove the hook from the carpet. For going this extra mile I would definitely give my review a 5 star.

"Colleg visit"

4
25/01/2016

Hotel staff were very pleasant and helpful! Room was clean and spacious. I found the bed to be very comfortable, hubby thought otherwise. Breakfast was very simple. If you are looking for a place to rest your head this place is lovely, maybe plan to go out for breakfast or grab and go. Overall we were satisfied with our overnight stay.

"Best Western Dunkirk"

4
18/01/2016

Clean and friendly place to stay. Caring staff and real dog people. Even our dog had a great time playing with the staff. You will be treated like family. The breakfast was very good and everything was hot and fresh.

"Just Okay..."

2
09/01/2016

The hotel was okay, the room and lobby was clean, but the entire building smelled of smoke. It wasn't the heaviest of smells but it lingered everywhere. I have stayed at nicer hotels for better prices.

"Nice hotel"

3
31/12/2015

Not much to choose from in this area! It does have a pool and the kids enjoyed it! Beds were not comfortable, and the rooms seemed a little bit on the smaller. Good bang for your buck though. Continental breakfast was decent too! Can't ever go wrong with waffles!! Ha

"GREAT staff!"

5
18/12/2015

Rachel at the front desk is FUNNY and wonderful!- good nights sleep, staff that really go all out to make you feel welcome :D I highly recommend this hotel. On this trip our son and daughter in law also booked a room there. IT was a family affair for sure!

"swim conference"

3
07/12/2015

We attended a swim conference at the University for three days. This our first visit to the Dunkirk, Fredonia area. We enjoyed the stay and the closeness of the motel to our destination. The area around the campus is beautiful. We found great places to eat.

"Nice amenities"

3
25/11/2015

Best Western was located conveniently off the highway. Unfortunately, it is very close and you can hear the traffic from the highway. Offered a very good breakfast, plus free wi-fi for the price. Also, other patrons decided to have a party right outside our room and it was a bit noisy.

"A bit better than expected."

4
17/11/2015

Easy check in. Lots of parking. A few restaurants within walking distance. The pool and hot tub were in good order. Breakfast typical. The bathroom was huge but the shower was kind of small. Started to hear some road noise from RT90 in the morning. Staff was pleasant. I'd stay again.

"Always a great value!"

5
26/10/2015

Arrived very early, but room was ready, and staff was available for anything that was needed, but nothing was. Local paper were offered for us to make plans, and room, amenities and staff were at their usual best.

"Nice hotel"

5
19/10/2015

I would stay at this hotel again in a heartbeat if in the western NY area. Very helpful staff, nice room, good breakfast. Rachel at the front desk helped me out immensely with information in finding a restaurant.

"Nice and friendly staff,I will definitely come back next time I visit Fredonia Ny"

4
19/10/2015

I had a good experience and the staff was very helpful. Breakfast was perfect, I checked other hotels in the area and this one is my favorite hopefully next time I will use the swimming pool and hot tub. if I had to suggest something I will say that perhaps room service offering burgers and sandwiches would b great! since theres not much restaurant selections late at night

"Quiet and pleasant stay"

5
11/10/2015

I had a great stay at this Best Western. It's conveniently located right off the I-90, so I could hop off and back on easily. It's tucked awayenough that you can enjoy some peace and quiet. There is coffee and hot water available 24-7, and my room had a mini fridge. Rachel at the fromt desk was very friendly and helpful!

"Tired and old"

3
09/10/2015

This hotel is old and in need of a renovation. Too expensive for the area it serves. not a lot of choices in area. Side door was broken and was told not to use it. But when I went out at night it was propped open with a safety cone. (I closed it since I didn't feel safe with it opened.

"Excellent place for great price"

4
09/10/2015

The hotel was great. Pillows were tiny small square ones, which was odd. The rooms were clean, however I am a strong believer that there should be NO hair on the floors and tubs. Other than that it was great. Oh and the Pool and hot tub weren't in order when we stayed. So make sure their renovations are all done if this is a key to your stay. Other than that.> it was Excellent... I mean is anywhere perfect? NOPE... We will stay again.

"OVER CHARGED"

1
05/10/2015

My husband and I stayed two nights at this Best Western Hotel everything was good and clean but I will never stay at another Best Western as long as I live. We asked for a non smoking room, because my husband is on oxygen at night. So I asked at the desk where could my husband smoke and they told me outside in the back because that is where our room was located. So my husband went outside of the hotel to smoke because I cant be around cigarette smoke it makes me sick. So every time he wanted to smoke he went outside. But I got charge $250.00 over my room charge because they said that there was evidence that we were smoking in the room. I tried to explain that the cigarettes were on the table but no one was smoking in the room. I cleaned the room including the refrigerator because I put some fruit in there. Common sense tells you if you ask for a non smoking room and you clean up except for making the bed, I would not be that stupid to leave a cup with cigarettes in the bathroom. especially since I never used there cups I had my own. I asked them to look at there cameras then they could see he went outside, they said well that doesn't mean that we didn't smoke in the room. I was there because I was visiting my son and I was with them most of the time we only sleep there and had some breakfast then we left for the day. I just cant believe that they said there was evidence of smoking. Therefore I called and discontinued my rewards card and I will never stay there or any other BEST WESTERN HOTEL AGAIN. So Try and have a manager check your room so they can't go and charge your Credit Card without your permission for something that never happened. It took me a long time for my husband to smoke outside of my home and to be accused of something that didn't happen.

"Alttle Pricey"

3
30/09/2015

We like Best Western hotels. This one was about $30 more than usual. The room was good with a comforable bed and clean bathroom They are dog friendly and there was green spaces for walking the dog. It is convenient to I 90 in New York.

"Bus driver"

5
26/09/2015

Excellent hotel. Clean. And comfortable. Staff friendly. And rooms. Excellent. Had a great night stay. Will stop here anytime as best western especially this one. Deserves a 10 star!!! Nice rooms with a jacuzzi !! Had a great parking spot for the coach

"One night"

5
26/09/2015

I chose and stayed at this hotel as it was half way to were I was going. Also I am in BW's rewards pargram, thus basically this was a free night for me. Hopefully that didn't sway the staff for any reason. I arrived fairly late, when I walked in the receptionish immediatley finished her call so she could check me in. She apologized for the pool area being unuseable for renovation but I knew that at the time of the reservation. The room I had was excellent, it was bigger than some top name hotel rooms. The A/C unit was the quietest I have ever heard or didn't hear in any hotel I have stayed in. Check out was just as professional. Simple, direct and easy. Even the cleaning staff asked if everything was fine with my room. I have never had that asked from any hotel. It gave me the impression that they really cared about me and my experience there. My only concern is the layout for the breakfast. Just due to the nature of the building not all breakfast items are in the same area. In fact it is spread over three so it can be a bit akward to get everything.. Again this was actually very minor in the whole scheme of things but just something someone traveling with kids might want to be aware of. Thank you BW Dunkirk for a truely wonderful stay.

"Reasonable pricing"

3
17/09/2015

The hotel needs some updating, carpeting and a little more detail cleaning. Overall it is a nice place that offers free breakfast, has a small indoor pool. Applebees within walking distance. The room was clean, sink was slow to drain, bed comfortable and free wifi