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Best Western Hotel Cowichan Valley Inn, Duncan

4.0/5  - basé sur 264 notations.
6457 Norcross Road, V9L 6C6, Duncan, Canada - visualizzare mappa

Il Best Western® Cowichan Valley Inn è situato sulla splendida isola di Vancouver ed è la migliore scelta tra gli hotel di Duncan, British Columbia, per tutti i tipi di viaggiatori. Chi visita la nostra città, situata a nord di Victoria, British Columbia, adora la nostra struttura, tanto da tornare a farci visita. I ristoranti all'interno dell'hotel, il Choices Restaurant e il CVI Restaurant and Lounge propongono una delle migliori esperienze culinarie della Cowichan Valley. Il Choices Restaurant attrae clienti del luogo e da fuori città, grazie alla sua atmosfera rilassante. Lo Station Pub Bar & Grill offre un servizio un po' più rapido e serve le migliori bistecche della valle, per non parlare degli ottimi hamburger, degli antipasti e degli stuzzichini. Dopo una lunga giornata di viaggio, di lavoro o di svago potrai gustare una delle nostre 12 birra alla spina gelate, senza dover uscire dall'hotel. Adorerai le nostre camere esattamente quanto apprezzerai la nostra cucina. Potrai rilassarti guardando film e seguendo le notizie e gli eventi sportivi su un televisore ad alta definizione e navigare sul Web grazie all'accesso a Internet ad alta velocità gratuito. Siamo orgogliosi di offrire i letti più comodi di qualunque hotel di Duncan. Una volta uscito dall'hotel potrai approfittare delle numerose attrazioni locali, molte delle quali legate alla forte presenza di nativi americani nella zona. Duncan è conosciuta coma la "città dei totem", vantando ben 80 di queste opere d'arte uniche ed impressionanti. Nella valle Cowichan sono presenti 15 aziende vinicole locali, presso le quali potrai dedicarti alla degustazione di vini. Essendo situato sulla maggiore isola della British Columbia, il nostro hotel si trova nelle vicinanze di numerosi luoghiin cui praticare escursioni a piedi, pescare e godersi la vita all'aria aperta. Chi viaggi a per affari potrà approfittare del nostro business center con servizio fax e fotocopie e dell'ampia scrivania presente in ogni camera. Siamo anche un luogo ideale in cui organizzare riunioni ed eventi. Informati attraverso il nostro personale sui modi in cui possiamo aiutarti. Prenota oggi stesso il tuo soggiorno al Best Western® Cowichan Valley Inn! Sono in corso importanti lavori di ristrutturazione. Verranno aggiunti all'edificio un terzo piano e un ascensore. Siamo spiacenti, ma a causa dei lavori di ristrutturazione e per la sicurezza dei nostri ospiti la nostra piscina stagionale e il centro fitness rimarranno chiusi fino al termine dei lavori.

Best Western

Hotel Cowichan Valley Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 263 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
99
Molto buono
97
Nella media
42
Scarso
16
Pessimo
9
CONSULTARE I PARERI SU
Affari Affari
78
Business Business
56
Da solo Da solo
13
Di coppia Di coppia
38
In coppia In coppia
60
In famiglia In famiglia
66
Viaggio con amici Viaggio con amici
37
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Modern and fresh"

5
30/09/2018

Stayed here while visiting family. They just re-opened after a major renovation, and I can say that the hotel looks better than ever. They have all new beds, furniture, carpets, so I felt like I was staying at a brand new hotel. My room was on the second floor and the elevator wasn't installed yet, but the super friendly staff offered to take my luggage up the stairs to my room. Nice! They mentioned the fitness room will have brand new machines, so I'll try them out next time I stay here. Overall, very nice staff and very clean and modern hotel! Worth every dollar, definitely the best place to stay in Duncan.

"Evening with Family"

3
18/06/2018

We went to the Cowichan Valley Inn Restaurant last Friday.The hotel part of the building is under construction to enlarge the facilities. However the Pub was open and serving meals. We had fairly good food. The atmosphere was not to our liking and noisy customers. The nice restaurant will not be available anymore due to the enlargement of the hotel facilities. We will not go back.

"Terrible Experience"

1
17/04/2018

My family and I had booked two rooms at the Best Western Cowichan Valley Inn in Duncan, BC for May 18th, 2018. We had booked this a few month ago as our friend is getting married in Duncan. Just a week ago we had received a phone call stating that our two rooms were no longer available as the hotel is going under renovations and they will no be complete in time. We are now left with no hotel rooms for our friend's wedding as it is BC May long weekend that week and almost all of the near by hotels are full. We called this facility to get our deposit back and that has been a struggle. We called Best Western Cooperation and they told me that they will get touch with this hotel and they still have not been able to. This is the worse service I have ever received in my life. The wedding is less than a month away and we have no hotel to stay in for a reasonable price.

Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this review
It is so unfortunate that our renovations have delayed and we are no longer able to accommodate our valued guests. I sincerely apologize for the inconvenience but to that end, we ensured that we had some partner hotels that were able to accommodate your needs in exchange for our unavailability. We will be happy to find you some accommodations, and if you need please contact us right away. We have been directing our guests to our partner hotels at the time of cancellations and we definitely did not want to leave anyone out in the dark. Also, all of our guests are not charged a deposit until check-in so we do not have any money on hold from your original reservation. This is a hotel policy that applies to almost all properties in the industry and we would like to assure you that no deposit was made and no charge was made directly to your account.

"Review "

4
10/02/2018

The Best Western Cowichan Valley Inn is a great place to stay in Duncan. It's Walking distance to Walmart, the rooms are clean and comfortable, their restaurant has great food and the prices are reasonable.

"Very good stay."

4
19/01/2018

I was hesitant to book here whilst reading all the negative reviews about the noise associated with the renovations here -- people were booking through third parties which failed to disclose the reno events and were unhappy when they arrived. BW is on the ball about this: a management rep called me to warn me about it in case I didn't know so I could cancel my reservation. She could not guarantee at what time the reno noise would start or stop but I kept the booking anyways and ALL WAS GOOD. Despite the exterior of the hotel looking like a disaster area with all the fencing (you couldn't tell it was an open hotel), inside we had a nice clean room that never heard any renovation noise during our Friday night/Sat morning stay. Friendly front desk, room was not outdated and the price was very reasonable (not the cheapest in Duncan but you pay for what you get). No breakfast included but the parking lot is beside a Tim Horton's -- how perfect is that? Looking forward when it's all done and ready, inside and out!

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, Thank you so much for taking the time to write us a review on Trip Advisor! We are indeed under heavy construction and everything you have written is the true fact of our situation here. However, I am so pleased that our staff were able to make aware of this situation and allow you to stay comfortably. Our rooms have not changed in condition since we have started our renovations and we are so grateful you were able to have a nice rest with us. Thank you for your encouragement and positivity! We all need that here at the moment. We look forward to serving you again in the near future, and wish you safe travels until then!

"Cowichan Valley Inn"

5
02/01/2018

Even though the hotel in under major renovations, they still have excellent rooms and service. Food is available in the attached restaurant/bar for Breakfast, Lunch and Dinner. Location is great for us.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Laraine, Thank you so much for taking the time to leave a review here on Trip Advisor! We are so pleased that despite our questionable exterior, you gave us a chance to serve you as a valued guest in our property. We are looking forward to finally have the outside to be as welcoming as our staff will continue to be, we welcome you again and hope to see you soon! Safe travels!

"Dependable quality and Service"

5
27/12/2017

When staying in Duncan I choose to stay here every time. The rooms are well prepared for the traveller and staff are friendly and knowledgeable. Although, close to the highway the traffic noise was minimal .

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Thank you, Terry, for leaving us a review here on Trip Advisor. We are so honored and humbled that we are the hotel of choice for you when staying in Duncan. We hope that we can exceed your expectations when the renovations are complete as well! We will continue to strive to keep this hotel one of the best in the Valley. Thank you for your review and encouragement! With our renovations, we have included a higher quality window framing and new glass, so the noise will even be less! :) See you again soon! Warmly, Bonnie

"every one should stay there when in DUNCAN"

5
11/12/2017

I STAY There Every Tuesday And I would not stayany were other than there the people are very helpful there and they will go out of there way to help you and your stay very nice and the rooms are all ways clean and the food is great

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Craig, Your review has been a great motivation for our staff, and thank you for your encouragement and support during our renovations. We are grateful for the service and quality our partner restaurant has to offer for our guests, and I am humbled to hear that our staff is willing to go above and beyond for your comfort. We will continue to do so and hope that with the completion of the renovations, we will be able to WOW you with even better rooms and service. Looking forward to the continued business you have with us, and thank you for being a loyal Best Western Rewards Member! Warmly, Bonnie

"dec 1"

4
07/12/2017

the only thing i had a problem with is the TV wasnt working but i was too exhausted to call down at the front desk i stayed in room 118. the only thing i would change at the restaurant is that maybe the servers would come back around more often to check on us when we were ready, but they were really busy?

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, Thank you for leaving us a review on Trip Advisor and for expressing your concerns and experience. We apologize that the TV was not functioning during your stay. We are so grateful that you have let us know, so that we can remedy the situation immediately. We apologize for the lack of service at our Restaurant... you have been understanding and kind to let us know that this has happened, and no matter what, the service should always stay top notch. I will be sure to forward this review onto our Restaurant Manager so that no matter how busy, our servers are always attentive to their customers. We appreciate your feedback, and we will get onto it right away! We hope you will return to stay with us in the near future, we appreciate your business, and hope that we can serve you again with exceeding your expectations! Warm regards, Bonnie

"Cowichan Valley Inn"

5
24/11/2017

Excellent service, very comfortable bed, room was super clean. The exterior is under renovation but this didn't affect my stay. The Inn includes a restaurant and pub which was great, it was nice not to need to go hunting for a place to eat dinner and breakfast. Prices were also very good..

Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this review
Thank you for your positive and encouraging review for us during these trying times. We are so excited for the renovations to be complete and to provide our guests an even more amazing experience for when they stay in Duncan. We hope you will come back again to see the new building soon after May 2018. We will be renovating the insides of the rooms and also expanding our lobby! Thank you sincerely and see you again!

"Under Construction"

3
11/11/2017

Hard to review this hotel as it was under construction. The room we stayed in needed some love - bathroom was outdated and needed a paint job! Reception area was temporary due to construction. No breakfast included at this Best Western - which would have been nice due to construction. Driving up to hotel we thought it was closed due to fencing around the building. Rate similar to other hotels - perhaps should be cheaper during construction ???

"Island traveller"

4
30/10/2017

The purpose of my visit to Duncan area was strictly business and the location of the hotel was very convenient to the final destination for doing business. The hotel staff were very friendly and congenial giving great directions to other areas on interest in town.

"Diamond inherited rough"

1
16/10/2017

Diamond in the rough . Even thought the hotel was going through major renovations the management did their best to make us feel welcome . They gave us a nice discount on our room and the staff were friendly and helpful . Giving recommendations on alternative restaurants with print out directions . Thanks for the great stay we look forward to your finished renovation. And not to forget the workman. they to greeted guest as they passed us . Well done !

Isaac K, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Dear Mary, Thank you for leaving a review with us. I am glad that you have enjoyed your stay with us. I see that by the ratings that you have found the facilities to be in rougher shape, but I am relieved by the fact that you have enjoyed the service of our staff members. I do look forward to seeing you after renovations and constructions are done! I am most confident that you will enjoy the same level of service as well as the newly renovated hotel. Please do give us another chance in the future to serve you, and we look forward to seeing you here at the Best Western Cowichan Valley Inn. Thank you -Isaac Kim- Marketing Manager

"Don't stay while under renovation"

2
13/10/2017

This used to be the best hotel in Duncan, and maybe it will be again, when the current renovation is completed. My advice is not to stay there until the renovation is completed and you can be sure that you won't have loud construction noise in your room from workmen directly overhead. We booked an overnight stay in August 2017. When I booked, over the phone with the hotel front desk, I was told the hotel had some renovations going on but was operating normally, except for the pool being closed. That sounded ok, since all we needed was a comfortable room, with a restaurant nearby. But when we arrived and went to our room, mid afternoon, the noise was unbelievable. Workmen were stamping around directly above us, building on a second story. They were hammering, and running rotary saws, directly overhead. It's a wooden structure, so the noise was very loud, just as if I were running a rotary saw in the upstairs of my own house. The room wasn't fit to be occupied. This wasn't a "renovation", it was a major construction project. The front desk staff person was very unfriendly and told me that she wouldn't do anything about the noise, and wouldn't contact a manager (as I requested), and there wouldn't be a manager on site until the next day. The noise would stop some time later that evening. Oh, and my family and I could leave if we wanted to, no charge. Gee thanks. I've stayed here before and didn't expect the Four Seasons, but this was too much. I walked out to the parking lot (it was too loud to call from the room), called the Best Western 1 800 number, got shuffled around from person to person, and eventually one of their customer service managers at their HQ in the US contacted the Hotel. After about an hour, that resulted in the construction crew moving to another part of the property, not directly overhead, which reduced the noise in the room to a tolerable level. All in all, this was a very unpleasant experience. When we checked out the next day we weren't charged for the room (which I did not request), but I would far rather have had the kind of pleasant, no fuss, experience that I'd expect at a BW or similar brand name hotel in a small city like Duncan.

Isaac K, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Dear Richard, First of all, I would like to apologize about the inconvenience that you had to face at our property. Despite the renovations the attitude of the staff should have not been like that, and the matter will be addressed directly. I am very disappointed that you were treated this way, and that it wasn't until you reach Best Western Corporate Office before anything was done. This will be taken note of. But I do wish that you would give us another chance in the future when our renovations and constructions are finished and when we have our third floor ready to go. Our property won't have anymore inconvenient noises nor the attitude that you have faced, and I am most confident that you will have a great enjoyable time. We look forward to serving you in the near future here at the Best Western Cowichan Valley Inn. Thank you -Isaac Kim- Marketing Manager

"Rude Staff and Management "

2
02/10/2017

I stayed one night was supposed to stay longer but the desk staff is stuck up and just stands there gossiping about other staff. Management or what I took to be management brings a kid to work with her and tells the staff he's sick but he's sitting in the restaurant around employees and guests. Then digs through the candy with his dirty hands. I think this place needs new management and staff. Food was decent and rooms were good. Renovations didn't bother us at all but the drama and disrespect for other employees is disgusting

Isaac K, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Dear Barbara D, First off, I would like to apologize the inconvenience that you had experience at the property. The attitude and manner of the staff should have not been that way, and it is most definite that they have displayed a non-professional attitude. This matter will be dealt with right away to be taken care of. I do take a little bit of relief in the fact that the rooms itself and the food was good. I hope that you give another chance so that we may be able to provide you with excellent customer service. Please visit us back, especially when the renovations are done. Thank you very much Isaac Kim Marketing Manager

"terrible dirty rooms"

1
27/09/2017

This hotel is under renovation and should close down until the work is complete. they charge you the normal rate and give you dirty rooms and 1/2 the service. if you like a clean room stay away from this place until the renovations are complete.

Isaac K, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Hello Mr Richard W, First of all, I would like to apologize about the inconvenience that you had to face at our hotel. Despite our renovations, the cleanliness and the service should have been the same. I am very sorry about this. It will be addressed right away. At the completion of our construction and renovations our property will have many new features. This will include: New Third floor New elevator New lobby Newly re-furbished guest rooms and much more! I know your previous stay was unsatisfactory, but I really hope that you will give us another chance in the future when our renovations are done to provide you with the best of service. We look forward to serving you here at the Best Western Cowichan Valley Inn. Thank you -Isaac Kim-

"Only because it is under renovation!"

3
24/09/2017

The room was comfortable and I know once this Best Western is done all renos it will be fabulous! It is close to Nanaimo, Chemanius and many other attractions! Hotel staff were exceptional, helpful and friendly! It is in a great location! They have a Wonderful restaurant with Great food attached!

"Great location, great food and friendly staffs"

5
22/09/2017

PRO: - Convinent location - Professional friendly staffs - Clean, comfortable, and quiet rooms - Good food served at the pub - Relaxing atmosphere CON: - Temporary closure of the swimming pool I stayed here for two nights during my trip to Duncan. I was little bit hesitant in booking the place based on the current negative reviews about this place but my experience I had with this hotel was surprisingly pleasant. For us, the renovation did not bothered us at all. I am a very light sleeper yet I had a great restorative sleep during the stay and never had any problem with the noise. On my first day, I arrived to the hotel quite late due to the delays with the ferry. I got here around 9:00 PM, very tired and just wanting to go into the room and relax. Upon arrival, I was greeted with this friendly receptionist who made the check-in process very easy and pleasant for us. She knew how tired me and my family was and made sure that we get into the room asap. I felt warm welcome from her friendly yet courteous service. Secondly, the location of this hotel couldn't have been better. Its convinent location made it very easy for us to travel around the place. It only took us ~15 mins to get to either Lake cowichian, Maple bay, Westholme, or Cobble hill. It was also only about eight minutes away from Duncan donwtown, which made us very easy to attend the Farmers market which held on Saturday. Another plus of this hotel's location was that there were lots of shops nearby. Tim Horton, Subway, and Walmarts were all within the walking distance from the hotel. Thirdly, the restaurant they have here was really nice. I was told that the pub was under the new management and the food I had here was just really good. I had a chicken pot pit. Good portion, fresh ingredients, and cozy relaxed ambiance. It was perfect for me. Lastly, the room I got was very clean. Linens, pillows and blankets were wonderful. Clean and fresh smell. Bed mattress was very comfortable. Not too soft and not too hard for me. I knew that all Best Western Hotels are required by the company to have expensive mattresses but didn't expect it to be this good. All the furnitures in the room was dust free. Washroom's showerhead and tap had a strong water pressure. The amenities they provided for us was in a decent quality. Only flaw I could say about this hotel is that their swimming pool was closed when we were there. But we knew about this ahead of the time as it was clearly stated on their website. Overall, I'd highly recommend this hotel for anyone staying in the Cowchian area.

"Decent Stay"

4
18/09/2017

Our 1 night stay was decent even with the hotel undergoing renovations. Our room was nice, comfortable and quite roomy. The staff were great and very attentive. They provided suggestions on what shopping was available close by etc.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Thank you so much for your review. We also appreciate your support during these times. It was a 3 year planning process to get everything set and started, and we are finally so happy to be powering through. Thank you for your time in writing us this review, and for stopping by our property despite our exterior looks from the renovations. We hope that you will be able to join us again in the future once we finish our renovations. See you soon!

"Definitely NOT a 4*"

2
15/09/2017

This hotel was really a disappointment. We are typically Best Western patrons and have always had good stays at these hotels .. this one was definitely the exception. First and foremost we were not informed at any point prior to arriving that this hotel is under renovations at the moment but that wasn't one of the issues actually. Firstly, this hotel smells like an old hotel .. a mixture of mildew, cigarettes and booze greet you when you enter, fortunately the rooms don't smell like this but it's really off-putting when you enter. Secondly, Duncan was under a "boil water" advisory when we were there. This of course is not the Best Western's fault but once again we were not advised of this until we entered the room and found a notice on the credenza advising us of this. A short while later a young man came to the door offering us 2 small bottles of water, when we asked for 2 more for making coffee, he joking said that the whole thing was really probably over played and he himself had drank the water out of the tap that morning and was, in his words, still alive. He also suggested that the water is boiled as is goes through the coffee machine anyway, however when we insisted on extra, he did grudgingly hand them over. Some one should inform this young man that water needs to boil at a full rolling boil for 1 minute to effectively remove bacteria. Okay thirdly, the faucet in the tub leaked continuously all night and not just an occasional drip, a steady stream.Next, the bed was horrible .. it felt like it was 10 years old. Lastly .. the location, while handy to access, it's very loud .. unfortunately our room overlooked the entrance way to the hotel, so we heard every vehicle coming in and because of its close proximity to the highway, we also heard that noise all night, so bring ear plugs. All in all, this was definitely not a good experience.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear most valued guest, May I first start off by saying how sorry I am that you had to go through such an uncomfortable experience. Being under renovations is a difficult time but having a Boil Water Advisory in place from the city & all the rest must definitely have been off-putting. We are quite aware that our hotel is an older property, and we are trying all that we can to make sure our renovations take care of everything that encompasses that. We are so so sorry that this disturbed your stay. With the new Renovations, we are putting in newer and higher quality window frames that will have a sound-proofing quality to them, which in return will help with the sound issue that many of our light sleepers have at our hotel. I apologize sincerely about our employee that used jokes during such a crucial time. I will be having a meeting with him to discuss the elements of customer care and ensure all our guests are served fairly with respect and great conduct. I hope you will give us a chance to renew your experience again at our property. These renovations are a big step for us in this community, but we understand how much discomfort there must be in the stay-experience. We always ask our guests to let us know if there is anything uncomfortable right away so that we can cater to their needs right away. We are problem solvers, and we want to help everyone to feel like they are coming to a warm and friendly home. I hope you will give us a chance to revive your excellent experience you usually have with our brand, as we are very proud to be a part of this as well. Please feel free to email me or call the hotel and talk to me personally and I would be happy to assist you with anything you need.

"dismissive manager"

3
11/09/2017

We enjoyed a great evening with friends. Our meals had some issues. They were super busy (not an excuse) and we decided to not send our food back. I did follow up the next day with the restaurant manager and I have never been so blown off and dismissed. In fact after my polite feedback he had no plan for corrective action, and then said maybe you will come back, to which I replied gobsmacked that actually no we would not now, he then explained to me 'well that would be your choice" I suggest visitors find another 'choice' I am a local and I will not go back.

"Nice stayed as always"

4
05/09/2017

It's very good weekend with a calm and relax night at BW Cowivhan Valley Inn. The hotel is under renovation But we didn't get any bothers from that. So we will wait to come visit when the renovation is done!

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Your unending support is so greatly appreciated. We hope to see you soon and thank you for always choosing the Best Western CVI! We are doing so well with our upgrades and renovations right now- heading towards an amazing hotel for our guests! Thank you again for your review!!

"Back to the past"

4
04/09/2017

Live in this area for many years so when one of the Family was celebrating a 50th wedding anniversary we knew that the BW Cowichan Valley Inn would be a good place to stay.As it has always been in the past.

"Renovations"

2
01/09/2017

Currently under renovations. No access to pool. same price. Carpets filthy. not maintained properly. friendly staff. you would think that they would have the carpets cleaned professionally on a regular basis.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, Thank you for taking the time to write us a review on Trip Advisor. We are very sorry for your disappointment in our hotel during this time. Our renovations are currently underway to help remedy a lot of the disappointed voices that have been spoken throughout the past years, and we are pleased to announce that we will be replacing all our interior rooms and corridors with brand new furniture and carpets once the renovations are complete. We hope you will join us again with anticipation for the best sleep in the Cowichan Valley next year. We hope you have the most wonderful long weekend.

"Huge disappointment "

2
26/08/2017

While the staff are friendly, they are forgetful and don't offer a lot in the way of information, even when politely and directly asked. We came with a special needs child and were asked if we could carry his wheelchair up the stairs sure to the elevators being out of service from constriction. It takes two steering men to lift it. Most importantly, the room was filthy. The shower had not been cleaned and garbage and food were left in the room from the previous people. Gave 2 stars as the attached pub was amazing! Great food, awesome staff! I would never stay here again.

, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Hello Malissa, First of all, I would like to apologize for the inconvenience that you had to go through during your stay with us. I am glad that you found our staff friendly, but the issue with the lack of information and forgetting guests' requests will be reported right away and taken care of. The cleanliness of the rooms are crucial, and the fact that the rooms weren't clean will definitely be brought up with the housekeeping manager as a most important matter. Again I really do apologize for the inconvenience that you experienced when it could have been prevented. But I really wish that you will give us another chance to provide you with excellent customer service in the future, especially when the renovations are done. We look forward to serving you here once again at the Best Western Cowichan Valley Inn. Thank you Isaac -Marketing Manager-

"Under construction"

3
26/08/2017

When we reserved with the front desk, they failed to mention it was under construction. While the noise was manageable the dumpster 2 feet from our window was unpleasant. In addition, the pool was closed (also no one told us) and we were really looking forward to it after a long day on the motorcycle. That being said, everything else is adequate, not special or great, just adequate.

"Under renovation but no problem."

4
25/08/2017

Left it late to get hotel. Another BW found a room here for four adults. Room large enough to accommodate us with no problem. Room very clean. Went to pub next door for dinner. Good food and reasonable pricing. Hotel under renovation but no problems.

"Good night's sleep"

4
25/08/2017

This hotel is right off the Trans Canada Highway which made the location easy to get in and out of and back on the road first thing in the morning. Although it is currently under construction, my room was away from the construction area and had a great night's sleep. I did not hear anything. A fantastic restaurant/pub is attached to the hotel so no need to try to find somewhere to go once you arrive.

"A comfortable stay"

4
23/08/2017

I stayed here for 3 nights over a 7 day period and although it seems a little tired, it was comfortable and clean. Major renovations are being done and in spite of the noise and disruption, the hotel is mostly operational. I was pleased that the construction hours are limited. They have a young man named Isaac on the front desk and his friendly, polite, personable attitude is a HUGE asset to the hotel and he genuinely enjoys his job! Being adjacent to Tim Horton's is definitely a plus when staying here.

"making it better"

4
22/08/2017

This hotel is under renovations at the moment so there are some limitations. However, the staff are great, the restaurant is excellent, the WIFI in the room works great but it cuts out when on the phone and you have to login each time. This will be a very nice hotel when it is finished so have a little patience.

"Would Not Return"

2
20/08/2017

We stayed here while attending a wedding and only needed a place to change and sleep. The room, dated but clean and comfortable, served that purpose. But after returning to the hotel at the end of a long day, things happened to spoil our experience.Coming in after midnight, there was very loud partying going on in a room on our floor. Relatives who had returned an hour before us said it had been going on, inside and outside, since then. The night clerk finally sorted it by 12:30, too long in everyones' opinion. Using the washroom at 5 am, I found the bathroom floor was flooded from rain coming in due to renovations and we mopped it up as best we could. At 8 am the power went out in the area, not the hotels fault but the final straw as we all packed up in darkness with no coffee. When checking out and mentioning the flood to the clerk, her answer was "that's because the skin is off the roof, nothing I can do". When customers have been so inconvenienced, it would be nice customer service or gesture to offer points or the like. After our survey was completed the hotel, much as they do here, expressed regret and invited us to revisit when the reno is all done. Because of all the issues and the lack of customer care when they happened, we do not intend to do so.

BestWesternHotels, Corporate at Best Western Cowichan Valley Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great location"

4
19/08/2017

We were visiting family in Nanaimo, but after our visit we were headed for the US side ferry, and since we had to catch the early ferry, this made our journey down, not as long, made it less stressfull, even tho they were renovating in the Hotel, we didn`t even notice that. Nice clean place.

"Not told about major renovations"

3
14/08/2017

Stayed 2 nights for a wedding with a large group. Not told about major renovations happening at the hotel during our stay (adding a whole new level to the hotel). No elevators. Pool was closed for the whole season due to the renovations. Hallways were very dirty. Rooms were clean and average decor. Staff were friendly and helpful. Experienced a long lasting power outage on the last day of our trip, hallways were pitch black with no back up lights. Wifi was good other then the fact it would logout every time I closed my phone.

"Never staying there again"

1
14/08/2017

Went for our sons wedding , manager was not helpful at all , did not inform us of the renovations until 2 days prior to our visit. No pool and was a fight getting a room opened so we could change into our wedding garb

, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Hello, First of all, I would like to apologize on behalf of our whole staff. We are so sorry that the fact that we are undergoing heavy renovations was not properly communicated to you during your reservation. We have been trying our best to let all of our guests know about our renovations and have alerts and postings all over our online websites. We are deeply regretful that you had to walk into something you did not expect, especially during times of such an important event. We promise that next year, by the time our renovations are done and finished, we will be able to serve you with our fullest potential ever. At the completion of our renovations we will have: * New elevator * New Lobby * New Exterior * 20+ New Guest Rooms * New Business rooms * And much more We hope that you give us another chance in the future when our renovations are done to serve you here at the Best Western Cowichan Valley Inn. Thank you Isaac Kim -Marketing Manager-

"Hotel was in construction looked terrible, roof leaked water bathroom. Hallways stunk of vomit. Didn't feel clean."

1
14/08/2017

Dirty feeling not nice at all!! Hallways stunk of vomit, very hot and humid and workout room and our bathroom was leaking water from light fixture in roof. Told front desk lady and she didn't even seem surprised.

, Director of Sales at Best Western Cowichan Valley Inn, responded to this review
Hello, First of all, I would like to apologize on that fact that we were not able to exceed your expectations with your stay with us. The matter about our cleanliness will be addressed immediately with our housekeeping department. I once again apologize for the lack of quality that you had to face at our property. We hope that you will give us another chance, especially after the renovations have finished, so that we may provide you service to our full potential. After our renovations have finished we will have many new features including: * New elevator * New Lobby * New Exterior * 20+ New Guest Rooms * New Business rooms * And much more I am more than confident that you will have a great stay with us in the future. We look forward to serving you here at the Best Western Cowichan Valley Inn. Thank you -Isaac Kim- Marketing Manager

"Renovations dampen holiday travelling"

3
13/08/2017

This Best Western was adding a third floor which resulted in no elevator nor a pool to relax in after a long day of driving. Restaurant/pub had great food but not part of the hotel association. Not the easiest to drive into.

"Under renovation"

3
07/08/2017

It is under renovation and looked decidedly dodgy upon arrival in the dark. It does not look much like its website photos so we were quite taken aback. There is no lobby, no elevator, no breakfast, and the upstairs hallways were dirty. The room itself was fine; it was clean (though aging) and had a good bed and linens. It is noisy in the morning from trucks. Tim Hortons is next door. If you need a place to sleep in Duncan, this will do. If you are on holiday, maybe choose a different town.

"Oh well..."

2
05/08/2017

I can't say I recommend staying here. We made a last minute decision to go to Vancouver Island and when most of the other chain hotels didn't have room, this one did. I'm not saying it was bad but I would spend $20 more to stay somewhere else. They are renovating but I think they are making a bad decision on how they are doing that but let's see.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Mike, Thank you for your response on Trip Advisor. My name is Bonnie, and I am the General Manager of the Best Western Cowichan Valley Inn. The Best Western CVI has been a place of comfort, quality and safety for our guests of the Cowichan Valley for many years, and throughout, we have heard the pleas and cries for the advancement and improvement of our property. This year, after countless years of planning and permits, we finally have been approved to renovate and improve these standards- and contrary to how it looks right now, these little changes are about to become a massive transformation. I encourage you, personally to consider staying with us next year when we complete our renovations because the rooms and everything about our property will be like no one has ever expected. The staff and I stand exceptionally excited for what we are about to offer to the Valley and the beautiful Island. If you have any suggestions about how our renovations could be even better, please do feel free to contact us at any time! Thank you for your honest opinion and we thank you for staying with us, even if it was last minute! We hope we will see you in the near future. Have the most wonderful week!!

"Comfortable beds, clean bathrooms"

4
03/08/2017

We were attending a wedding at Bird's Eye Cove Farm. We were allowed to check in 2 hours early which was very helpful and allowed us to get ready with plenty of time to get to the celebration. Bed was very comfortable with crisp, clean sheets. Clean bathroom with plenty of towels. Internet reception was good, overall would recommend for families.

"Keep looking"

2
31/07/2017

Looks like it was built in seventies and maybe renovated in eighties. You can hear traffic all night with trucks down shifting. The bathroom is right out of the 80's as well. The place smelled like cigarettes covered up with cleaners.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Stephanie, We are so sorry that the fact that we are undergoing heavy renovations was not properly communicated to you during your reservation. We have been trying our best to let all of our guests know about our renovations and have alerts and postings all over our online websites. We are deeply regretful that you had to walk into something you did not expect. On behalf of our entire team, I would like to apologize sincerely. We promise that next year we will be providing not only the most wonderful service but also be able to proudly present our guests with a: * New elevator * New Lobby * New Exterior * 20+ New Guest Rooms * New Business rooms * And much more ' Thank you very much for your response and we hope that next time, you will give us a chance to provide you and your family an exceptional experience.

"Renos, really?!"

3
24/07/2017

They were in the middle of renos so the outside looked kinda sketchy however the interior was clean and fairly up to date. It was nice to have the bar/restaurant on site. Room was fairly spacious. Could've used a magnifying mirror in the bathroom but, how picky are ya gonna get? Lol.

"Comfort in a good location"

5
18/07/2017

Comfortable hotel with a friendly, helpful staff conveniently located a couple of miles from downtown Duncan. The hotel is currently undergoing some renovation but inconvenience to guests is minimal. Breakfast is not included with room, but had some great eggs Benedict at the attached restaurant.

"Bond"

4
14/07/2017

Very good hotel for the value. Friendly and helpful staff. Room was very clean and decor was up-to-date. Close to the town and shopping. Tim Hortons is next door. Will stay here again when in this area. Hopefully soon.

"Under renovation"

3
11/07/2017

Whole place is being renovated, which is good, and the work didn't disturb me, but facilities are limited. Staff and room were fine, comfortable bed, usual room amenities except no microwave. wifi was good. Pub onsite was good for food and drink for dinner, but didn't offer breakfast until 7 am. I had an early start so had to stop elsewhere. I'm sure it will be up to usual BW standard when reno is complete, but until then I probably won't stay again.

"Rooms are very clean and the breakfast was awesome!"

5
04/07/2017

We are family of 9 booked three rooms and spent one night only in the Best Western. The location was really easy to find, just beside the highway so very convent to all other tourists spots! The hotel is renovating right now so it probably doesn't look as good at this moment; however, inside of the hotel is clean and service of the staffs are very helpful to compensate! Breakfast was not included but 15% off with the room coupon and was very tasty! I think I'm gonna stay here again if I ever need to go upisland in the future!

"Not the best sleep"

2
03/07/2017

People banging doors 11:30 pm standing in the hall ways talking I had to go and ask them to be more considerate order lasagna was not told it contained mushrooms I am allergic did not eat or could be bothered to send it back went to tims I had to get up at 5:30

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear TerrydA3227PM, I would like to start off with a huge apology for your experience at our hotel..We are sorry that you were disturbed by other noisy guests, and we are regretful that we could not help assist in solving the problem before it escalated to the point that you had to go out yourself. Our staff are very caring when it comes to quiet hours in our property and we wish that we could have helped reduce the noise levels so that you could sleep. We will apologize on behalf of our restaurant for the lasagna you ordered. The pub is actually independently owned but they are super generous when it comes to providing our guests with the greatest quality of food. Whether or not it was a mistake on the restaurant's side that the allergy note was missed, they would have provided you a fresh new meal, no problem! We can only imagine how challenging of a stay that yours must have been - seeing all of the experiences you listed above. Please feel free to contact me or our team, as we will go above and beyond to care for our guests and we really encourage our guests to interact with us at all times. I am open ears to all of our guests, and I am so regretful that we could not assist you this time during your stay. We hope you will give us another chance in the near future. Thank you so much for taking the time to leave us a review.

"Always quality"

5
03/07/2017

I can always count on Best Western for consistent quality in hotel and staff. I arrived quite late and the kitchen was about to close but they stayed open so I could have some dinner. Very much appreciated!

"Cozy place with great value"

5
26/06/2017

I visited from South Korea for business trip, the place was cozy and quite even the room was facing the highway. I had a very comfortable stay and had no jet leg at all for my short 5 day visit to Canada. I was greeted very warmly by the staffs, and what amazed me was how attentive they were for even small needs/requests. The bar service was good too, and as a matter of fact, organized event was taking place on the day I visited, and I enjoyed it very much. This is a strongly recommended place with great value!

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, We are so honored that you chose to stay with us as part of your business trip from all the way across the world. We are happy to hear that the room was satisfactory and fulfilled all your needs! Thank you for your humbling compliments towards our family and team, as we are always striving to excel and create the most exceptional experience for our guests. We hope you will stay with us in the near future as we are massively upgrading our property by adding a third floor, expanding the lobby, adding an elevator, and much much more! Thank you so much for staying with us this time, and we will see you again in the future! We hope you have the most wonderful week. Warmly, Bonnie P.

"Transition"

3
25/06/2017

Hotel under renovations so pool was unexpectedly closed. Room was not sufficiently clean and was moved to new room without hesitation. Hotel staff acted quickly to remedy any issues. Staff polite, responsive and professional. Honored any commitments they made, Impressive. WOULD GIVE IT ANOTHER TRY. GOOD STAFF, worth a look.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello Kenneth, First of all, thank you so much for taking the time to give us a review on Trip Advisor. I would like to thank you also for your honest remarks and for providing us with an opportunity to improve. We are so sorry that the pool was closed this year. It broke our hearts as well that we had to, knowing that the renovations would cause a safety hazard for our valued guests using the pool, had it been open. I am very happy to hear that our family of staff were helpful in remedying issues that happened throughout your stay and we really appreciate your compliments towards our team. We love to make every one of our guests feel like family at the CVI, and we will anticipate your return in the near future. Hopefully, the next time, your stay will be absolutely exceptional. Thank you so very much, and have the most wonderful week! Cheers!

"Business travel to Duncan BC"

4
24/06/2017

I travel for business a lot and stay at many hotels/motels. I enjoy staying at the BW Cowichan Valley because of the location. The building itself needs some updating, which is happening now, the rooms are very clean. However I also have been very impressed with the staff.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello John, Thank you so much for your review on Trip Advisor. We are so happy to welcome business travellers, like yourself, with open arms. We are all very very excited about the new renovations as they entail an entire makeover of the property! The rooms will be upgrading, an entire third floor with 22 extra rooms, an elevator addition, exterior renovations, and meeting room expansions, and more are on the way! Please feel free to follow us on Facebook to see more updates about our renovations if you wish. We hope you will stay with us again and cannot wait to serve you again here in the beautiful Cowichan Valley. Safe Travels, and see you soon!

"Excellent staff and great food"

5
22/06/2017

hey this is Ty the paint guy and I haven't taught Paint Nite here for a while, but I miss it. The staff are super friendly and the food is delicious. It's a really good vibe in here and the food is great, classic pub style food. My personal fave is the beef dip, so check it out!!

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello Ty! Thank you so much for taking the time to review us on Trip Advisor! We love you guys (Paint Nite)! We hope you will come by to teach again soon. Thank you for appreciating the food and our hotel. We are renovating right now, so we we are excited to announce a much bigger space and possibly more options for rooms and meetings in the near future. We will expand our lobby and even add an elevator! Please feel free to stay in touch and should you need any space in the future, we will be happy to assist you! Have the most wonderful week :). Warmly, Bonnie P.

"Thank you~! I made successful business trip schedu in BW Cowichan Valley."

5
16/06/2017

All staff are very kind. And Service was very good~!! I stayed two type's room for 2weeks. And I was very satisfied about this hotel's service. Wifi connection, breakfast, Room cleaning condition were perfect!! That is why i made successful business trip schedule in BW Cowichan Valley. Thanks~!! all staff ~!! And see you again when i visit there on September 1st week.

"A Gem On The Island Highway"

5
16/06/2017

A well-appointed hotel currently undergoing renovations. We found the staff to be very friendly and helpful, operating in a very efficient manner. A fine dining room providing excellent tasty meals and very attentive service. We will very definitely be staying there again.

"Friendly Staff & Clean Rooms"

5
15/06/2017

Stayed a night in the BW Cowichan hotel and would definitely stay again; the staff was very friendly and attentive, the room was well kept and clean, and I slept great - the bed was comfortable and the room was quiet.

"Best Western- Duncan, BC"

4
14/06/2017

The staff at the Best Western in Duncan, British Columbia were very friendly and helpful right from making reservations on the phone and then again in person when we checked in. Staff were eager to please, professional, efficient; very helpful in every way. Good luck with your renovations to add a third storey; business must be good!

"Noisy and annoying."

2
11/06/2017

Last night we were in room 101 (Sat. June 10). Got to bed around 11PM - a friend gave us the room in support of her charity. The room was fine, front desk staff great. About midnight, somebody moved in upstairs. They were heavy footed, needed a long shower and one of them practiced running the length of the room frequently (maybe a child). There was parking outside our window. It was also a meeting place for partiers and people who honked their horn everytime they locked their car - which was often. About 3 AM a bunch of drunks came down the hall and somebody fell into our door loudly. At 3:45AM some a..hole phoned our room. Seemed surprised we were asleep and then hung up. Very tired today! Front desk was very nice when I mentioned it this morning but I am still tired. Been there a few times - probably never again.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear ddavis7769, Thank you for your comment and review on Trip Advisor. At the Best Western Cowichan Valley Inn, we are open to all kinds of remarks- both positive and negative- and I am absolutely saddened that this stay was less than comfortable for you this year around. I always believe that a stay at a hotel has to be 100% or nothing. 99% is not our goal. If one aspect is missing, we've done something wrong. I am humbled and grateful that you did mention that our rooms and staff. But I am truly sorry that the groups that we were accommodating were disturbing your sleep. You are definitely not the first one to mention this issue this past weekend. I write this to you, not in any way to help you forgive us and to come back, but to express that we are truly regretful that you could not enjoy a good night's sleep. In about one year today... we will be a completely different and advanced property. I, personally, really hope you will honour us with one more chance to exceed your expectations. We are adding 20+ new rooms to a 3rd floor, adding an elevator, and refurbishing all of our current guest rooms as well. It will be a bigger, and better, and more comfortable facility. Thank you so much for reading this response, and for taking time to acknowledge that our staff were great. We hope the next stay you have will be an amazing one. Yours truly,

"Another excellent visit"

4
10/06/2017

Even though the hotel was undergoing some restoration it did not affect an excellent visit yet again. We had an excellent room and ate in the pub as the dining room was closed. Close to Duncan and it was easy to get there, although the hotel is close to the main road there was no road noise. Close to Tim Horton's for quick food.

"Best hotel in the town"

4
09/06/2017

Rooms were much better than the outside looks. Helpful staff good beds and clean quiet room.. onngdfxgcgxfdfxh fxgfdhgfhgdbjmvfghd mbjhvjjbjkvjhnbcgcghghvjhjhvjhjhmbjvghchvbjhjhvjhvhjvjhvvghcvghctrdrtdjhujguyfujhguygtyyufuygjhbjhbvuhgvycvycvytvjhvbngfcgfcytvjhgjhgjbjbjgbuyjhbjhjyvjy

"one night stand"

4
07/06/2017

Staying in the Cowichan Valley Inn is always nice , we were sorry the restaurant was not open as we have eaten there on occasion while still living in the Valley but will come back when the renos are done .

"Good stay"

4
07/06/2017

As the facility is undergoing renovations it is hard to give a fair assessment until all work complete. The service however was terrific in all capacities. The rooms and hallways have been redone. The stay was clean and comfortable. When the renovations are complete I feel this property will be a little hidden gem.

"great accomodation in Duncan BC"

5
05/06/2017

very convenient place to stay while in Duncan or Cowichan Valley area. As we usually attend the annual swim meet in Duncan, this hotel is a great place to stay for the meet. It is within 5 minutes of the Aquatic centre and also downtown Duncan its self. Easy access off the highway from either direction. .

"Highway friendly"

4
04/06/2017

Excellent value and location for the money. Very convenient to the highway. The restaurant met out needs after a long day of driving. The house staff met all our needs and provoded us with extra morning coffee. The motel is currently uundergoing some renovations but it did not effect us in any way.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, Thank you so much for taking the time to write us a review on Trip Advisor. We are so grateful that you had wonderful stay with us and thank you for also for enjoying our on-site restaurant & Pub. We are very pleased you were able to wind down comfortably and wish you safe travels! Thank you for choosing Best Western CVI and we wish you the most wonderful week. P.S By the end of March in 2018, we will have a whole new 3rd floor, upgrades to the 1st and 2nd rooms and an entirely renovated exterior design. Also, an elevator! Thank you for your understanding during these times. Our team will try our best to make the disturbance to our guests at a minimum.

"A quick Pass through Town"

3
03/06/2017

We stayed here to visit family in the area. We were greeted nicely upon our arrival and provided with great information about the area and facilities. Unfortunately, there is a big reno going on right now. The room is a typical room, nothing spectacular but as we were on the highway side of the facility there was traffic noise, predominantly Harleys by the sound of it, that could be heard so a room facing the back would be preferable. On our departure we were again treated very pleasantly.

"Great place to stay while working in the area"

5
23/05/2017

Good clean comfortable rooms with good internet service. The pub offers a large variety of meals that are more like home cooked than hotel restaurant style. Good sized portions and reasonable prices. I have stayed here numerous times while working on a project in town. I have never been disappointed by this hotel. I would not hesitate to stay here again. No fancy pool or amenities but that was not a requirement for my trip purpose.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello Jennifer! Thank you so much for leaving us a review on Trip Advisor! We are so happy you had a chance to visit our partner business on site, the CV station pub. We are so blessed to have such an awesome family of staff in the kitchen that put in so much care into the food that they prepare and serve. We are humbled by your lovely comment, and grateful for the time you spent to write this for us. You may have heard, but we are going to be doing a massive renovation to make our hotel even better! Complete remodelling and refurbishing of the first and second floor guest rooms and hallways, a new elevator, an entirely new 3rd floor with a meeting room and new guest rooms, a remodelled exterior, and a new lobby. Whew! That was a mouthful, but we are happy that you have been coming to us numerous times, and just wanted to welcome you back to a new and improved, amazing hotel coming soon in March 2018. That being said, our rooms will still be available to stay for most of the year during the renovations. Thank you and have the most wonderful week!! Warmly, Bonnie

"Excellent"

5
07/05/2017

Fantastic hotel. I've stayed at this hotel many times since the eighties and have never had a bad stay. The restaurant and pub are great. Only a few minutes from downtown with lots of facilities nearby and right on the main highway but still very quiet.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Les, Thank you so much for your review on Trip Advisor!! We are so happy and humbled you enjoyed your stay with us at our property. Since the 80s!! Wow! We are honored you have chosen our hotel as your ultimate choice every time! Your comments fuel us to continue providing our services at the highest standards and to continuously find ways to improve. Speaking of improvement, we are so excited to announce that by the end of March 2018, we will have renovated the lobby, restaurant, first and second floor guest rooms, and even adding a brand new 3rd level with 20+ guest rooms. Not to mention, an elevator as well! We hope you will continue to be satisfied with the service and quality of our hotel home and we are excited to see you again soon! Have the most wonderful week!! :)

"Very Nice place to stay in Duncan"

4
06/05/2017

This was a very nice place to stay, Quiet and off the hwy but close to all amenities. The location is close to loads of shopping and car sales centers. There is a nice looking dining area and neighborhood pub, I never had a chance to check them out but they looked great.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello, Thank you so much for your wonderful review on Trip Advisor. We really appreciate your feedback and am happy you had a quiet and wonderful stay. I highly recommend the CV Station Pub next time when you stay- we have an amazing selection for breakfast, and the lunch and dinner menus are filled with specials and freshly cooked home-like meals. We hope you will join us again soon! Have the most wonderful week, and thank you again for your time in reviewing us on Trip Advisor. Warm regards, Bonnie

"Great clean place to stay"

4
24/04/2017

The restaurant was great! The staff pleasant and friendly. Recommend the prime rib for dinner. Saw people having breakfast which looked great too. Very clean restaurant. The room was clean and quiet for being right on the highway. Would definitely stay there again.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello Janis! Thank you so much taking the time to review us on Trip Advisor! I apologize for the late response! This comment is so warm and lovely, I will be sure to share this with my staff so they can keep up their amazing standards. We are like a family here, and we really love to make our guests feel a part of our family. Thank you for trying out the restaurant that is on-site as well! We are so proud and blessed to have an amazing partnership with the CV Station Pub. We really look forward to your return visit to the Cowichan Valley and our Best Western again soon. Warmly, Bonnie P.

"Only hotel I stay at. 20+years"

5
20/04/2017

I've been staying at the best western in Duncan for the past 20 years. It's been a great place to bring my kids and now that they are adults I bring my dog instead. The staff is and have been so welcoming and helpful. The Best western is and will always be my #1 place to stay.

"friendly staff, nice place to stay."

5
14/04/2017

very convenient for business. meeting room was available which we reserved as well. also has a very good breakfast menu albeit small dining sized restaurant but suited our needs well. i would definitely stay again. the staff were very attentive and friendly too.

"A great place to stay with friendly & attentive staff!"

5
01/04/2017

It was my first time in Duncan, BC & I stayed at the Best Western Cowichan Valley Inn for two nights! The double-bed room I stayed in was very clean and cozy - the bed was so comfortable!!! For someone like me with chronic shoulder/neck/back pain, a comfy bed is a must on my list when I travel & BW Cowichan Valley fulfilled it :) They also had a Keurig coffee machine (with coffee/tea pods, sugar packs, cups, etc) as well as a large screen TV with cable! The WiFi worked really well on my electronic device, which was very nice because I needed to complete many tasks on my device. Friendly and attentive staff made my stay much more enjoyable as well. Kisandra, the customer care supervisor, was very sweet, easily approachable, and always smiling too! It makes a big difference to visitors when you are greeted by staff who seem very passionate about their jobs. I also had a chance to eat at the restaurant/pub in the hotel and their food is great!!! I had the cod burger & coconut curry, which were delicious! You should also try their fries :) A relaxing atmosphere at the restaurant/pub & friendly staff were definitely a plus! I was told by the staff about their upcoming renovation/upgrades, which is exciting news! I'll definitely be staying at Best Western CVI when I re-visit Duncan!!! Thank you everyone at BW CVI :)

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear valued guest, Thank you so much for taking the time to write us a review on Trip Advisor! We are so humbled that your stay was an excellent one! We will share your compliments with our Customer Care Supervisor and our staff at the pub and restaurant. The cod burger is one of my personal favorites as well. We are very blessed to have such a fantastic restaurant & Pub connected to our hotel. Thank you for also sharing your excitement about our upcoming renovations. We hope to see you again really soon!

"a great place to stay any time"

5
30/03/2017

this hotel is the best hotel I have staid in and the people are very friendly and the food is great and every time I go to Duncan I stay there and it is easy to get parking even for mt 10 ton truck and the bed are very good and the rooms are very glean and quite and the swiming pool is all ways clean and if you need any thing the people will get it for you or will tell you were you can go to get it

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello Craig, Thank you so much for your review on our Trip Advisor Site!! We are so pleased that you always have an amazing stay with us here. I will share your kind words with our staff (both hotel and restaurant) so that they can continue to do an amazing job helping our guests have the BEST sleep & stay experience ever! We are thankful for your loyalty to our brand and property and we hope to see you soon again. Have the most wonderful weekend! :)

"stay experience"

4
30/03/2017

my stay was very good , I really just sleep and leave.I like the supplied Breakfast I need good fitness equipment as I do specific work outs. Hotel was very quit and close to every thing. Finding hotel was very easy.Parking is always very good

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello, Thank you so much for your kind review on our Trip Advisor site! We are so glad you had a chance to stay with us and we are happy that the fitness equipment satisfied your workout routine. Thank you for your wonderful comments, and we hope you have a beautiful weekend!

"Great place to stay :)"

5
29/03/2017

I had a good stay in this hotel. Nice and quick service and comfortable bedroom with good quality facilities. I could see workers smile faces when i ask for something and they listen to me right away. And the food i had in this hotel was really good so i love it. I would like to visit and sleep here again.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Sehee, Thank you so much for taking the time to write us a review on our Trip Advisor page! We are so happy that you had a comfortable stay with us. As a Best Western, we carry a high standard when it comes to providing the best comfort, security, and service to our guests. I will be sure to share your comments with our staff so that we can continue to keep this high standard going forward. We really look forward to your return visit!! Thank you so much and have the most wonderful weekend. Warmly, Your Best Western CVI

"Great Place"

5
27/03/2017

Best inn I've ever experienced so far. Good location, good rooms, good food, and good service. I used the guest conference room and it was just the best facility. It had everything we needed for our meetings: laptop, projector, projector screen, and mic sound system. Such a great place.

Bonnie P, General Manager at Best Western Cowichan Valley Inn, responded to this review
Hello, Thank you so much for your review on Trip Advisor. We really appreciate you taking the time to write us such a humbling review! Our meeting rooms are a popular choice for a lot of businesses and we are so happy that you had a chance to use them. If there is any other function that you will be hosting or attending in the near future, please do not hesitate to call me directly through the hotel's direct line. We will be happy to cater to your needs again and we really look forward to your return to our hotel. Thank you so much! Wishing you a wonderful weekend! :)

"Dog Friendly"

5
14/11/2016

Stayed here while my home was being made wheelchair accessible. The room was comfortable and worked well even though my 28" wide wheelchair didn't quite fit through the bathroom door. All of the staff were pleasant and accommodating. The food at the restaurant was good, especially if you like fish tacos.

"Noisy and Old"

1
12/11/2016

This was one of the noisiest hotels we have ever stayed in. The old timber frame structure transmits noise from the adjacent highway, between rooms, corridors and floors. The heating and refrigerator units are also noisy in the rooms. We needed a good night sleep on a business trip and didn't get it. In addition it seems to attract kids hockey teams playing at the near by arena, that created a lot of noise in the corridors and rooms. I won't stay here again. Its a tear down.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your opinion. Here is the history about the hotel. It as constructed in 1980 out of concrete & steel beams with 8" walls. A standard then & a standard now. The heating units in the rooms are 1.5 years old & the mini fridge's are 2 years old. The Cowichan Valley is a huge hockey/sports town. Just to name a few big hockey players that have come for Duncan: Greg Adams, Geoff Courtnall, Brad Palmer, Matt Ellison, Robin Bawa and there are more. There are 4 arena's within 5 - 20 minutes from our hotel & we always welcome the teams with open arms. Every long weekend from the fall to spring our hotel will be booked with hockey families. Enjoy your week.

"Service provided by male bartender in the pub was atrocious!"

1
01/11/2016

If the type of service provided by the male bartender is commonplace, I will NEVER return again. Stopped at the pub on my way up Island and experienced the most disrespectful bartender/supervisor I've ever encountered. He was rude to customers, had a terrible attitude and berated his staff, who were clearly trying to pick up his slack by the looks of things. I even witnessed one of the other servers crying after he spoke (aka barked) at her! How is this kind of behaviour allowed in 2016??!

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
First of all I want to apologize for what you experienced. The Food & Beverage side of the hotel is leased out by another company but do have to adhere to the Best Western rules. In speaking with them we have identified training that must be done and will be doing so in the next few weeks. We hope you will return in the future & that your next experience will be a positive one.

"Clean and quiet weekend"

4
31/10/2016

We needed a convenient place for one night to visit friends and relatives in Duncan. This place is next to the highway - a two story building with an attached restaurant and lounge. We were worried about road noise over night. But we were given a room at the back, and heard nothing. The room was clean, the queen-size bed was comfortable with more pillows than needed, and the rate was reasonable. The internet worked well. As a bonus,Tim Hortons is next door.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for writing a review about out hotel. Your description of our place is very accurate and we are please you enjoyed yourself. We look forward to your next stay with us or another Best Western. Have a great weekend.

"Unimpressed with internet, and noisy"

2
31/10/2016

This hotel is located right off the highway, so it can get rather noisy at night time. The hotel was completely booked solid so I was unable to switch rooms - no earplugs provided or sold at the kiosk downstairs. Internet is slow/doesn't connect - would not recommend if you're travelling for business.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. The highway traffic is something unfortunately we cannot control hence the noise. We do have complimentary ear plugs available at our front desk for people who are light sleeper. Our internet is has been great up until a few weeks ago when there was an upgrade. Our IT company has since identified the problem, which was a hardware upgrade. The hardware is being replaced today and we will be upgrading to the Business 150 by the end of the month. So we hope you will stay with us in the future and your experience will be great one.

"Comfy Bed, Clean and Affordable"

3
24/10/2016

The room was sufficient. Nothing special and the bathroom was kinda small and old but it was just fine. The bed had a duvet which was much nicer than those horrible sheets. No breakfast included but for our purpose that was fine. We stayed here because it was close to shawnigan lake (20 min) and we came from the lower mainland so took the Nanaimo ferry. It was much easier than the Victoria ferry. Lots of great breweries and cute little towns to visit.

"Oct 13-15"

5
17/10/2016

We have always stayed with family in Duncan until recently when that was not an option anymore. Cowichan Valley Inn is a very neat, clean hotel, with an excellent pub with great food. This was our 2nd stay here. The staff is friendly and super nice, and the hotel itself is comfortable and quiet.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. Our housekeeping staff work very hard on making sure our rooms are clean & in great working order. We look forward to your next stay with us.

"Older, but still good"

3
20/09/2016

When I first arrived, the age of the building had me concerned... however the room was clean and comfortable, and the toiletries were eco friendly. There is no elevator, and noise transfers quite easily between the rooms and the hall, but there is plenty of parking and the staff were friendly.

"Lunch in the pub"

3
18/09/2016

We met a friend here for a very late lunch, we were the only people in the bar. The server was very nice and food was served quickly. We tried the clubhouse and the chicken pesto melt, both were average, but better than regular deep fried "pub" food. I am sure they get a lot of traffic here in the evening, the place is large enough that you don't need to hear other conversations, and the seating is very comfortable. If we hadn't booked a different hotel for the evening, we would have stayed here, it seemed very clean and well kept.

"Great place to lunch"

4
12/09/2016

Recently had lunch with friends at Cowichan valley inn great grilled chicken burger with fig jam sliced green apples Brie cheese lettuce on ciabatta bun was $14 with side of choice. Big comfortable booths lots of parking. Pleasant atmosphere big windows lots of natural light.

"Last minute overnight stay"

5
22/08/2016

My husband and I booked a last minute 1 night stay (with our dog) at the Best Western Cowichan Valley in. Booking over the phone was very pleasant, easy and the staff were very friendly. We arrived at 10:00pm and check-in was quick and easy. Only down side was the card deactivated and I had get new ones (apparently they're very sensitive). The room was lovely, clean, spacious and the bed was super comfortable. The room had everything you needed, coffee maker, mini fridge, toiletries and even shoe polish.I also grabbed a snack to go at the pub, the chicken burger and cesar salad were excellent, however they forgot to put mustard on the burger (menu said mustard yet there was no mustard). We didn't have a chance to use the pool but overall had a very nice stay.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. We have a great place with comfortable rooms & great food. I apologize about the chicken burger description. It should state that it is only on the beef burger not the chicken burger. We hope you return to our hotel or anther BW in the future. Have a good week.

"Great Staff, Great Pool, Great Breakfast"

5
14/08/2016

We stayed one night while touring the Island. It was only our second day of nice weather so the pool was a great bonus. Check in staff were great with information and were very friendly. The breakfast deal in the restaurant was perfect for a mid size breakfast.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Our location is great. It beats the traffic coming out of Victoria so you can make a early start to your day when heading off to your next destination.

"passing thru or business trip"

4
04/08/2016

Very convenient, great staff! Good food! And a great place to unwind and have a glass of wine in the lounge after a long day! Restaurant opens super early so you can have breakfast before those early meetings!

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Your review hits the nail on the head. Its a perfect stop over for the traveling business person or that one stop to your next destination. Have a great day.

"Nice rooms & facilities, crappy shower "

3
03/08/2016

Would have given this a much higher rating, but for the awful shower. Excellent staff, great pub, and nice little restaurant. Dinner in the pub was a treat, with the large selection of beer, and broad menu. However, the shower seemed designed to be awful: no door, so it is just open; odd plastic cover on the drain, with sharp, broken edges; no ledge or shelf, so the soap had to sit on the floor when not in use. I would come back, but try for a room with a conventional shower. Also, on the side away from the highway.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for writing a review. We have a great food & beverage department and thank you for pointing that out. The shower in your room is the new & up coming look for hotels now. The soap dish was not installed but has been since your stay. I apologize for that not being in place. We hope to see you back with us or another Best Western. Have a great week.

"Very comfortable Best Western Hotel"

4
02/08/2016

Stayed 5 days at this hotel. Great location on the North side of Dunan close to the Lake Cowichan turn and Walmart shopping. Luxurious king bed and down bedding. Updated rooms on the smaller size but perfect for the 2 of us. Excellent food and nice atmosphere in the pub. The pool was warm and inviting. Stay at the back of the hotel for peace and quiet. Except for one unfriendly lady at reception, the staff was friendly and helpful.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thanks for posting about your stay. Its a great location away from downtown but good access to where ever you need to go. We look forward to you coming back next year. Have a great week.

"Great Spot"

4
26/07/2016

Convenient on off from the highway. An on site restaurant and seperate pub both of which are very good. Comfortable rooms with quiet ac units and comforters. The gym was basic with several cardio machines and a few free weights. Super friendly staff. A nice outdoor pool area. Suggest you ask for a room overlooking the back and pool as these rooms are quieter. A Tim Hortons next door and a new strip mall across the street. Very nice place to stay.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for taking the time out to write a review about our hotel. In the summer staying with us is like one stop shopping. Room, restaurant, pub & outdoor pool. Have a great BC Day long weekend.

"Stayed one Night Annual Cycling trip"

3
26/07/2016

I must say for the most part I like this hotel....nice outdoor pool, good lounge excellent food.....however I am an avid cyclist...my bicycle is high end and quite expensive,reluctantly they let me store my bike in my room...they do have a lock up in the basement ...most establishment's have no issue with storing..your bike in your room. We rented 5 rooms...11 riders...purchased supper and plenty of drinks....3 years ago we stayed downtown close to the Casino.......we will probably look at the accommodations in that area for next year.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for writing a review for future customers. We have had a number of bike groups come to stay with us this year and the one reason is the secure storage for your bikes. Our main reason we ask you to store your bike is the limited space in some of our rooms. We want you to be able to be comfortable in your room. Enjoy your BC Day long weekend.

"Excellent Value"

5
08/07/2016

This hotel was excellent in every way. We especially enjoyed the attached restaurant/pub. We had an excellent meal and just a walk down the hallway to get "home". Much appreciated after a long day of driving. Highly recommend.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. The food at the hotel is great and that is a big selling feature for our guests. Its nice to be able to check in to your room after a long day of traveling or site seeing and walk down to our restaurant or pub for meal. After dinner you can retire to your room for a great nights sleep on our pillow top mattresses. Have a great week.

"Excellent!"

5
30/06/2016

Exceptional. Hats off to the housekeeping staff and all the staff who made our business stay a pleasure. This property gets 5??for cleanliness and I'm picky. I would recommend this to any & all. The CV Station Pub attached serves excellent food with a sincere smile.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Good morning, We have a great team here at the hotel. Our housekeeping & maintenance staff takes pride in the work they do. Our main goal is to make sure your room is clean & comfortable. We look forward to your next stay with us or another Best Western. Have a fantastic weekend.

"Perfect little spot"

4
08/06/2016

The Staff was very courteous and the hotel rooms were very updated and clean. A nice perfect little hotel with only 2 floors. This hotel has no elevator so if you have trouble with stairs you should request the 1st floor. Other than that it is full value for what we paid!

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. We are planning renovations and will be adding an elevator. But we won't be starting until the summer of 2017. Have a great week.

"Decent place to spend a night"

4
06/06/2016

Spent a night here for a swim meet. Room was clean. Beds were comfortable. There was a fridge but no microwave. WIFI worked well. Location was quiet. Check in/out was quick and pleasant. Service at breakfast was great. The server reserved us a nice table by the window. Breakfast was good. BREAKFAST is NOT included in the room rate. I would stay here again.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
We have many teams/groups that stay because of our great location to many of the sporting facilities in the area. Thank you for letting future guests know about the many assets we have here at hotel. We look forward to your next stay with us. Enjoy your week.

"Great Experience"

5
01/06/2016

Canadian hospitality combined with great value! All staff were very friendly and went out of there way to accommodate. An excellent experience in all respects. (Only sorry that our weekend stay meant missing out on the breakfast specials!)

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for posting your experience so future guests can make an informed discussion. Hopefully next time you can come during the week to enjoy the $5 breakfast. Have a great week.

"Clean, convenient, and free parking"

4
28/05/2016

Great front desk staff. Very helpful in finding directions and local attractions. Had breakfast at the hotel breakfast room....great food, fast service, and reasonable prices. Rooms a good size. Great internet service. A great place to stay while visiting around Vancouver Island.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for the compliments. We have a great team, both the front of house & back of house. We hope to see you back with us or another BW. Have a great week.

"Best Western Cowichan Valley"

3
19/05/2016

I've stayed here overnight three times in the last 3 months, while on Vancouver Island house hunting. It's comfortable and convenient. Last time we were put in a room on the highway side of the building. That was a bit noisy with the traffic.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for choosing to stay with while house hunting. No doubt about we are a highway frontage hotel. We hope you enjoyed the restaurant & pub while you stayed with us. Hope to see you soon.

"Dog Friendly / Complete Comfort!"

5
08/05/2016

We enjoy this hotel every year at the Tyee Kennel Club Shows. They are dog friendly and offer a reasonable rate for ground floor accommodation and have a very large grassed area for walking dogs away from busy traffic. Beds are excellent. Both Bar and restaurant serve good food at reasonable prices, and they have a Tim Horton's in the Parking lot, and a Walmart just up the road for things you may have forgotten from home. .

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. We enjoy when our 4 legged guests come to visit. The grassed area out back is a great place for them to run around in. Our restaurant & pub are great places to grab a bit to eat as well. we look forward to having you come back for another Tyee Kennel Dog show. Have a great weekend.

"Amazingly friendly and helpful staff, spacious, clean and comfortable room."

5
27/04/2016

Kelsey and team really helped me feel welcome, relaxed and settled. After checkout there was further help when I ran into a jam. Without hesitation, they let me store my stuff all day while I had to deal with a dead motor battery before I could get out of town. They never hesitated to support me, were funny, friendly and helped me feel secure in an unexpected turn of events. The staff helped me quickly go from an initial feeling of being stranded to safe and with a plan. The room was spacious, pleasant and provided all I needed. The Keurig coffee maker + pods were a nice touch. While the location is still a few kilometers outside of town (I believe they have a free shuttle into downtown) , there is a 24 hr Tim Horton's right next door, a Subway across the street opening at 6:30 for food options outside of the hotel. The Forestry Museum across the street is worth the $12 entry ticket if you have some time. I will definitely stay here again when coming through Duncan.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your post about out team & hotel. We like the approach of 'if we can help we will'. We hope the next time you are in or area you will stop by. Have a great weekend.

"Great week at this Best Western!"

5
23/04/2016

We enjoyed our week at this hotel and found the staff were both friendly & helpful! The rooms were cleaned promptly each day, with supplies replenished. Loved having breakfast in the nicely decorated breakfast room! Also, being next door to a great coffee shop was a plus! Will definitely return to this hotel in future!

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
We like when our visiting guest stay more than 1 night because we are able to interact with you & hopefully help you enjoy the area by letting you know what the valley has to offer. We look forward to your return in the future. Have a great day.

"No Elevator"

3
15/04/2016

Hotel staff were very friendly, hotel was clean & beds were comfortable. My only complaint is that there is no elevator...not good for people that have knee problems or if having to cart heavy luggage.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for posting on Trip advisor. We are happy to hear you had an enjoyable stay. Sorry about not having an elevator. We have that posted on our website & had we known prior to your arrival we would have booked you on the main floor. When booking directly with us or any other BW hotel we will always as be able to answer questions better than any call centre. Have a great weekend.

"Best place in town"

5
01/04/2016

We have stayed at this hotel many times and always have had a great stay. The hotel is safe with an inside hall and very friendly and helpful staff. The rooms are very clean and quite large. They have all the amenities. We highly recommend this hotel.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your trip advisor posting. Our staff always appreciate seeing our returning customer time after time. We look forward to seeing you again. Have a great weekend.

"Excellent 3 day stay!"

5
26/03/2016

We had a very nice stay in this location. The hotel is clean, the staff are friendly and it is close to everything in Duncan. There's also a good restaurant onsite. We had a room facing away from the highway and it was very quiet.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your posting. We really like the fact we are located out on the north end of Duncan. We are a away from the noise of the busy downtown. Best Western is all about the making sure our customers are well looked after and happy about there stay. Thank you and have a great weekend.

"Usually Pretty Good"

4
18/03/2016

For some reason this stay was very pricey and too boot the cable was not working in the evening. The cable is not really the hotels fault, but just felt I paid way too much for a Murphy bed (one of the last rooms) and no cable after a hard days work.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for the review Dan. The room you booked was the last room in the house & is considered a suite. I'm sorry about the cable, I was informed by Shaw Hospitality that the upgrade they did earlier that day caused issues for a number of hotels on the island. Have a great week.

"Pleasantly Surprised!"

4
16/03/2016

Very accomodating and comfortable. Wonderful staff and room service that addressed all our needs. We have stayed at different BW's before and found them Good to Excellent. We knew of this location however it sits back off the street and almost hard to see. Once there, we found it delightful! Cozy restaurant with white linen and pretty decor (not overly large but like it this way), and a fun bar/pub attached. We didnt have time for the fitness room or other amenities but hope to stay again and for a longer period of time. We recommend you staying there for a smaller cozier stay!

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
We aim at keeping all our guests comfortable. We try to have an atmosphere in the hotel that says 'this is your home away from home'. We look forward to your next stay with us. Have a great week.

"Great for a place on a budget"

5
08/03/2016

Of all the places in Duncan, BW is a great option if you are on a budget. The restaurant is great (don't ask for the cumin crab cakes though!) and the pub is superb. A lot of parking spots and at Duncan's quiet side...

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. I will apologize for the crab cakes, usually they are usually a favorite with the customers. We like that our location is north of town &b not in the middle of our little town hustle & bustle. But we also have the Cowichan Commons mall located right next doors, just in case you forgot something. Have a great week.

"Awesome Front Desk Staff!"

4
07/03/2016

The Front Desk staff were exceptional and the room was very comfortable, especially the bed & pillows! Even though our room faced the main highway the noise was not too bad and did not last throughout the night as I woke up at one point & noticed it was extremely quite outside!

"Disappointing stay"

2
21/02/2016

Poor value for the money. I had to get the housekeeping staff to replace all the bedding as it appeared the room had not been cleaned. There were stains on the duvet and sheets from the previous guests. I used disinfectant wipes to clean the room myself before agreeing to stay.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. But in fact the above information in not accurate. We did replace the throw at the end of the bed. But here is cleaning facts about Best Westerns. Head housekeepers are IEHA certified. When are rooms are cleaned & inspected we use black lights & UV wands. Best Western's have many won awards on cleanliness of our hotels. We never hide how we clean a room we encourage guests to ask & observe if they like.

"great service"

5
20/02/2016

great place friendly people and very clean hotel needs some updating but rooms were very clean , breakfast was excellent and staff super friendly would highly recomend . The location was good right next to highway , the loundge although out dated was relaxed and had great dinners

"Nice quaint stay"

4
03/02/2016

I like this hotel as it is nestled in the large trees on the outskirts of Duncan. it is likely the best of the hotels located there and is offer sold out. Book Early. Although is look ominous from the outside it is really nice for a motor inn. rooms are very clean and have the comforts of any 4* hotel. Free Wi-Fi. great little restaurant with great food. there is also a bar/lounge with snacks and more casual atmosphere. I love staying here when I pass through.

"Nice, but dated."

3
27/01/2016

This property is fine, do not get me wrong. The people are friendly, efficient and caring. The lounge serves good food and the staff are attentive. But the whole place is dated. The room was dated, the bathroom was dated. The bed was nice, and so was the shower - nice pressure. All in all a nice place from the people perspective. Safe and clean. Just needs a facelift.... Would I stay here again: for sure.

"Great service and staff"

4
18/01/2016

Stayed on a rainy weekend in January. The website said no pets but we found out you can have pets in the lower floor rooms. Maddi served us on the front desk, she was exceptionally friendly and helpful. The restaurant and pub attached to the hotel are quite good. There is a Tim Horton's right next door as well. Once caveat would be the rooms on the highway side of the hotel can be a little noisy.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. And yes you are correct that our website says 'no pets'. Best Western's policy is to allow all pets, unfortunately we only allow dogs on the main floor. Many people have allergies so to help we do not want cats or other animals that will have the dandy that tends to both guests. Have a great week.

"Good pub"

3
18/01/2016

Stayed 1 night for a awards night that was hosted there. Good clean rooms, slightly older hotel but well maintained. Everyone was good, beds comfortable and room nicely decorated. Also had naturally free wifi but LTE seems quick there anyways.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for taking the time to post on TA. With great reviews like this it will help future guests make an informed decision to stay with us. We hope you can return soon.

"Well managed, with my dog"

5
02/01/2016

This motel is clean, well staffed, and well cared for. We stayed only one night, after New Years. We noted that the staff were cheerful, despite the day after the celebration, and they were knowledgable and helpful. Internet connection is possible, as the wifi works well, the passwords are provided without asking, and there is a computer and printer in the lobby. The associated bar and restaurant has a great kitchen, and the food was imaginatively prepared and tasty.There is a wide selection of beer, and a "flight" of beer to taste is on offer. Our room was clean and everything worked. There are sufficient electrical outlets available. Our small dog was welcomed with a fee, despite noted to the contrary on some web pages. Tim Hortons is next door, and I was able to accommodate my addiction to their coffee. In my experience, it is rare to find reasonably priced accommodation of this quality, and I will return again when I am in this area.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for the review. With all the information you provided I'm sure it will help provide future guests. Have a great weekend.

"Delicious Diner and Drinks!"

5
11/12/2015

There is a formal Dining Room or eat in the beautiful comfortable Pub. Both are great. I had the CVI beef Burger and a glass of Malbec. Best burger ever. Well presented on a wooden board with a split order of garden salad and fries. Hubby had Beef Stroganoff and Guinness Draft. Serving sizes are large. We usually go for Prime Rib Dinner but it was not being served this Saturday evening due to Christmas parties. Service was great as usual. Excellent lunch menu and well known for their outstanding Eggs Benny at breakfast. We didn't stay in the hotel, just went for dinner.

"great place to stay"

5
10/12/2015

We stayed here for 2 nights under airmiles then because it was great on our return thru7 days later stayed another night.breakfast was one of the best that we have enjoyed in our travels with the variety and quantity. Embassy restaurant left a lot to be desired for an evening meal

"Best Western Duncan B.C."

5
07/12/2015

great experience. Rooms are very clean. All the small details were in place. Lounge was well run. Food was good. From the outside not a lot of curb appeal. once inside very clean. Lounge service was very pleasant.

"Hotel okay, but not enough value for the dollar"

3
06/12/2015

My wife and I needed a place to stay while visiting Duncan for a function. All of the smaller rooms were booked, so we paid extra for the executive suite that was still available. Upon getting into the room, I was disappointed with the condition of the walls, trim, it looks like upkeep wasn't a priority. The room faced the highway which was very loud, and the biggest problem I had was the bed. It was very uncomfortable (and was a fold down Murphy bed, not a proper queen that was advertised). For $170, I expected quite a bit more, especially when we were recently in a similar sized hotel room in downtown Vancouver last September, and was considerably nicer, and about $50 less for the stay.

"Pleasant Hotel"

4
20/11/2015

We stayed just one night as my wife had to be in Duncan for day surgery. We were pleasantly surprised to find a good quality Best Western in a small town. The room was very comfortable and the staff very helpful. Despite being on the outskirts of the town the hotel is still close to the center and access is easy. The breakfast was very good and not overpriced.

"Hotel was okay! Staff behind desk unprofessional"

3
12/11/2015

Hotel room was great and comfy, I went back up after checking it which they let me check in early which was really nice but when I standing there all I could hear was people talking bad about each other which seemed really unprofessional

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you or your review. To address the staff in question I will need a few more details as to when you checked in. Please email me directly at [email protected]

"Overnight in Duncan"

3
31/10/2015

This hotel is conveniently located close to where in Duncan that our friends reside. The staff was very good, but the hotel itself is aging and could use some renovations. It is a two storey building with no elevator, so you must be able to use stairs if you do not want to be on the ground floor. We ate dinner in the restaurant and had a very good prime rib meal.

"Pleasant stay"

4
28/10/2015

I was not sure what to expect at this hotel despite the photos posted here and on the hotel website. Some colleagues had suggested it was a tired hotel. To my great surprise, walking into the room, I felt relieved. The room was freshly painted, and simply but tastefully decorated. The bathroom was very clean and had a good supply of nice sized towels. The bed was very comfortable, although the fluffy pillow didn't do much for me personally. Nice linen. I appreciated a nice desk with a very comfortable chair. The hotel also has a nice restaurant and pub. Would recommend staying here.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. We will not deny that we are a older hotel. But we are always looking at cosmetic things we can do to help enhance your stay. Have a great week.

"Always a Good Choice"

4
21/10/2015

Stay here every trip when I can get a room. Great pub/restaurant on site. Clean and quiet just outside of the main town with many amenities available. Recommend staying here when you can, but call ahead, it fills up fast.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for taking the time out to write a review bout our hotel. The pub/restaurant staff are great at their jobs. They also enjoy the returning guest that chooses to stay in our hotel. Being a full facility hotel it can make it convenient for the guest. Its like one stop shopping. Have a great week and we look forward to your next stay.

"A quick overnight"

4
12/10/2015

We were staying for a quick overnight visit. Had tried for a room in our normal places in Victoria but no luck on short notice due to Thanksgiving. Very pleasant alternative. Rooms have been updated since our last visit many years back. Staff friendly and attentive. This is a great base to do farm, antique and wine touring of South Vancouver Island.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for writing a review. Our hotel is a great place to stay on the north side of the Malahat. Our mission is to make sure our guest have that home away for home feeling. We hope you will come back and enjoy our hospitality again.

"Delivering Optimist Junior Curling Experience"

4
05/10/2015

I was completely satisfied with everything except that I missed the continental breakfast that I have come to expect as included when staying at a Best Western. The location on Highway 1 was most convenient.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. Reviews like this always help our next guest make an informed decision. As for the complimentary continental breakfast it is not mandatory for us to offer it. But we do offer and all inclusive room & breakfast rate on that you can book on line. Have a great weekend

"Good place to stay but Hot tub and pool not working"

4
03/10/2015

Stayed here on Sep 13, 2015. Best Western is usually a good chain, plus it was close to restaurants, etc. After our second attempt to stay in a place with a pool and hot tub we learned for our next stay to ASK. They were not working. Hotel was clean and comfortable and price was on par to what we like to pay. Breakfast was in a restaurant on site, so we had to pay. French toast was on French bread, but very thick with just the outside dipped and cooked, the inside was white bread that was hard to cut....I had to ask for a steak knife to cut it. I should have insisted on something else to eat....my mistake.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
Thank you for your review. Unfortunately we have never had a hot tub, and our outdoor pool is seasonal. The pool usually closes after the September long weekend. I'm sorry to hear you didn't enjoy your breakfast. Our staff will always try and fix a problem if there is one. We look forward to your next stay with us or another Best Western.

"Updated and comfortable"

4
20/09/2015

I was here several years ago. It has been updated with flat screen tv, new bathroom counter, good quality carpet, Kuerig coffee and a sitting chair with foot stool. If you are travelling light, ask for a quiet room on the second floor. It you have a lot of luggage, stay on the first, since there is no elevator. The pub fare suited our taste for two nights.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
We appreciate you taking the time out of your day to write a review. Your comments about the rooms & having no elevator are true. We are planning on many renovations in the next year so stay tuned. We offer great food here at the hotel and are glad you enjoyed your meals.

"Best Western best Hotel in Duncan, BC"

4
19/09/2015

Other than the carpets in our room needing a thorough cleaning this hotel is the best in this area. All of the staff are most accommodating and willing to provide all advice and help on any of out requests. Excellent personalitiess in all of their facilities.

Karla753, General Manager at BEST WESTERN Cowichan Valley Inn, responded to this review
We appreciate you taking the time to write a review. Our staff enjoy engaging with the customers this also ensures you are looked after and can address any concerns you may have. We look forward to your return.

"Weekend away"

3
09/09/2015

Room needs some upgrades and a few repairs. If you stay here stay on the top floor. Stayed on main floor and could hear the shower, toilet flush and people walking around in the room over head. The Bar/Lounge attached to the hotel was great. Food was real tasty and servers are very pleasant and attentive.