Best Western Premier M Four Hotel

A special thank you to Bishnu from housekeeping for his excellent service, honesty, and professionalism. I accidentally gave him the wrong note while tipping, and he returned it to me. His integrity is truly appreciated. Also, thank you to the reception team for their quick and professional assistance in resolving the matter. I sincerely hope Bishnu faces no inconvenience from this, as the mistake was entirely mine. He did absolutely nothing wrong. Thank you for the wonderful service and for having such honest and professional staff!

I visit Dubai regularly for leisure, I like staying at different hotels to learn from their operations and guest experience. M Four Hotel has always been one of my preferred choices because of its room design, comfortable mattress, and Smart TV. However, this stay was disappointing. I was surprised that a dental kit is chargeable at AED 5. A dental kit is a basic amenity that guests expect to be provided complimentary by any hotel. While guests may bring personal items such as shaving kits or lotions, many do not carry dental kits because they are usually supplied by the hotel. In addition, the pillows were too hard and uncomfortable, which affected my sleep quality. I hope management will reconsider these points, as small details like these can have a significant impact on the overall guest experience.

I recently stayed at this hotel with my wife for four nights and had a very pleasant experience overall. The rooms were clean, comfortable, and well-maintained, making my stay relaxing. I would especially like to appreciate the staff. The gentleman at the reception was very helpful, friendly, and always ready to assist with any queries. The lady at the reception during the night shift was also very kind, professional, and handled everything smoothly even at late hours. The housekeeping (HK) team did a great job as well. They kept the room clean and organized every day, which added to the comfort of my stay. Overall, I had a great experience and would definitely consider staying here again. Thank you to the entire team for their excellent service.

Very Bad Experience, friendliness staff , Bad attitude, no Manager in Hotel

The hotel is terrible in things key for hospitality establishments - customer service and honesty. had a refundable booking with cancellation window closing at 02.00 p.m. two days before stay. hotel GM calls it non-refundable booking not realising there is a difference between refundable booking with a cancellation window and non-refundable. within couple of hours realised my mistake and called hotel. they said hotel reservations have left for the day and to call next day. mailed immediately to the ID mentioned on their website. next day called - no response. made 2 more calls - either connection drops or no response. then escalated to the global best western customer service team on mail who asked the hotel to respond. three more mails are sent - no response and global customer service then puts a deadline to revert and only then - 12-days after, Ravi Nair, the hotel GM responds calling it non-refundable booking (which is a lie) and refusing to refund. usually best western hotels the card is only authorised and the front desk while checking in charges the card. here the hotel debits whole amount for the stay 2 days prior. these things the hotel is prompt but not responding to guest mails and calls.

The rooms are nice—clean, spacious, and comfortable—but the food is average and the service is a disaster. In the restaurant, the waiters don't clean the tables on time. When I asked for cutlery because there was none on the table, they practically dropped it in front of me without placing it properly. The receptionist was rude and unwelcoming, and the front office staff are completely inconsistent with their communication. One employee said the water was complimentary, but during checkout another tried to charge me for it, claiming it came from the minibar and was a different brand—which wasn't true. One says it's included, another says it's not. No smiles, no warmth. We also felt taken advantage of at checkout when they asked for a tourist tax, even though our agency had confirmed that all taxes were already included in our package. Overall, I'm very disappointed with the service at this hotel and I do not recommend it.

What a horrible service from the start till the end of our stay (6days)! - no one at the front door to help with my luggage - check in at 9pm, they gave us king bed instead of twin which I have requested. I was told that they will make the sofa bed into a bed. Left the hotel at 10pm, came back at 2am and the sofa bed still not made - hole on their towel - I have to call House keeping on a daily basis due to a missing: shower cup, dental kit,soap,bath mat,cup,hand towel - We ask for extra drinking water at the desk but told that we can only have 2 in a day. But on this occasion, they will give us extra and it will be sent to our room. One hour later still no water, I called the front desk and only to be told that we cant have anymore because we already have our supply for the day. He said that if we want water, we can buy from the mini bar (no menu in the room). - I had a long conversation with the general manager and he told me that he would have a meeting with the house keeping manager on 3rd November and he would email the outcome the same day. Its now 25th November and I haven't heard from the general manager.

Location is in a somewhat residential area, but nevertheless, walking distance ( 10-15 mins) to Union or Rigga metro station and Al Ghurrair mall. Hotel room is spacious and clean although bathrooms can be upgraded. A rather strong perfume in the lobby area, which can be unpleasant to many, due to cultural differences

We had a wonderful stay. Zahid and Nadim made us feel welcome and were relentlessly helpful in making our stay comfortable. Our room was cleaned by Zahid and he always stopped to ask us how he could be of service to us, which was a lovely personal touch. Nadim asked us each and every day how he could support us in visiting attractions or getting taxis, he signposted us to souks that would cater for what we wanted. He constantly ran to help with bags and ensured we were never burdened with luggage or bags. Very attentive, which we appreciated especially with the heat.

Yes the location is very convenient and the room quality is excellent. I highly recommend this hotel to all. Thank you so much

Nice Ambience and convenient location, Friendly and efficient staff, clean and comfortable rooms, have nice dining experience

The spacious rooms to variety of food .We had good experience in hotel .Omlette was my favourite in this hotel restaurant. Food to ambience was nice . facility nice.staff were co operative

Good hotel, but the reception counter staff could be friendlier, please smile more. The banquet staff are nice though.

: "I recently stayed at ths hotel,and had a fantastic experience! The hotel's modern design and clean rooms exceeded my expectations. The staff were friendly and helpful, and the breakfast buffet was delicious. I highly recommend this hotel to anyone looking for a comfortable and convenient stay near Al rigga definitely I recommend this hotel.

Everyone is so nice and very accommodating, especially Odessa 🌟🌟🌟🌟🌟 the hotel room is always clean and smells good. Additionally, the housekeeping department is always fast to give us what we need. Will definitely recommend this hotel to other people.

Nice interior design, the receptionist Meydel is loving, give all the info's we needed. Odessa is so friendly and eager to help and Helen during our breakfast is so friendly. Cozy stay, the hotel indeed is relaxing will definitely come back again. Thank you very much❤️

Santos and dilan very good claing my room .Very good hotel. Hotel gm Mr Ravi Very kind person he is very good man. This hotel room is very big and very clear. Santos, cleaning every day my room. He good take care of me. Nearby metro station and airport also. Good hotel and clan rooms

The hotel is in a good location, close to metro so other locations are easily accessible. Room service is on point and the staff are amazing, helpful and friendly. Santosh, who is the housekeeper/room attendant is a stand out figure to this hotel. He is passionate, caring and an asset to this hotel. Along with his colleague Dilan. The room is a great size. Nice and spacious, with the bed being extra comfy. No complaints at all and I'll definitely be staying here again during my next trip - Karim

This premium m four hotel is really good , excellent, good service , the rooms are so very very nice , they are big , they are clean , bathroom and toilet are really clean , everything is complete with free breakfast, I can rate this hotel really super good and excellent , thank u